Fiscal year 2025 performance measure report.

PERFORMANCE MEASURES REPORT
Fiscal Year 2025
GOVERNOR'S OFFICE OF PLANNING AND BUDGET

FY 2025 Performance Measure Report
The Office of Planning and Budget publishes performance measures annually. For the FY 2025 budget cycle, agencies reported actual program performance data for FY 2020 through FY 2023 for workload, efficiency, and outcome measures. Measuring performance in these three areas helps state decision makers and agency stakeholders understand how well programs are operating and whether they are achieving their intended purpose. Measures in this report are organized by both agency and program.
The statistics in this report are included as they were entered by the agency or in consultation with the agency. As such, any questions regarding a specific performance measure should be directed to the respective agency.

Table of Contents
Court of Appeals, FY 2025...................................................................................................................................1 Supreme Court, FY 2025......................................................................................................................................2 State Accounting Office, FY 2025........................................................................................................................3 Department of Administrative Services, FY 2025................................................................................................5 Department of Agriculture, FY 2025....................................................................................................................9 Department of Banking and Finance, FY 2025..................................................................................................11 Department of Behavioral Health and Developmental Disabilities, FY 2025....................................................12 Department of Community Affairs, FY 2025.....................................................................................................17 Department of Community Health, FY 2025.....................................................................................................21 Department of Corrections, FY 2025..................................................................................................................27 Department of Community Supervision, FY 2025.............................................................................................30 Department of Defense, FY 2025.......................................................................................................................33 Department of Driver Services, FY 2025...........................................................................................................35 Bright from the Start: Georgia Department of Early Care and Learning, FY 2025...........................................38 Department of Economic Development, FY 2025.............................................................................................40 Department of Education, FY 2025....................................................................................................................42 Employees' Retirement System of Georgia, FY 2025........................................................................................50 State Forestry Commission, FY 2025.................................................................................................................51 Office of the Governor, FY 2025........................................................................................................................52 Department of Human Services, FY 2025..........................................................................................................57 Commissioner of Insurance, FY 2025................................................................................................................65 Georgia Bureau of Investigation, FY 2025.........................................................................................................67 Department of Juvenile Justice, FY 2025...........................................................................................................70 Department of Labor, FY 2025...........................................................................................................................72 Department of Law, FY 2025.............................................................................................................................73 Department of Natural Resources, FY 2025.......................................................................................................74 State Board of Pardons and Paroles, FY 2025....................................................................................................77 State Properties Commission, FY 2025..............................................................................................................79 Georgia Public Defender Council, FY 2025.......................................................................................................80 Department of Public Health, FY 2025..............................................................................................................81 Department of Public Safety, FY 2025...............................................................................................................86 Public Service Commission, FY 2025................................................................................................................90 Board of Regents of the University System of Georgia, FY 2025.....................................................................91 Department of Revenue, FY 2025.................................................................................................................... . 99 Secretary of State, FY 2025..............................................................................................................................103 Georgia Student Finance Commission, FY 2025.............................................................................................107 Teachers Retirement System, FY 2025............................................................................................................113 Technical College System of Georgia, FY 2025..............................................................................................114 Department of Transportation, FY 2025...........................................................................................................117 Department of Veterans Service, FY 2025.......................................................................................................121 State Board of Workers' Compensation, FY 2025............................................................................................123 Georgia General Obligation Debt Sinking Fund, FY 2025..............................................................................124

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Program Performance Measures:
Court of Appeals
Court of Appeals
Appellate Filings
Cases Disposed
Revenue from Appellate Court Fees
Average caseload per judge for cases filed
Average caseload per judge for cases disposed

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

FY 2023 Actual

2,876 3,141 $369,380.18
192 209

2,526 2,752 $384,839.00
168 183

2,663 2,510 $399,719.77
167 178

2,502 2,485 $387,010.00
167 166

1

Program Performance Measures:
Supreme Court
Supreme Court of Georgia
Appellate filings
Revenue from Appellate Court fees
Average Caseload per Justice for cases filed

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

FY 2023 Actual

1,655 $164,136.49
1,655

1,374 $154,239.41
1,374

1,328 $160,001.29
1,328

1,227 $154,108.32
1,227

2

Program Performance Measures:
State Accounting Office
Financial Systems
Customers/users supported by Human Capital Management (HCM)
Customers supported by Financials
Customer support tickets generated
Customer support tickets closed
Financial issues responded to, diagnosed, and resolved within Service Level Agreement parameters Human Capital Management issues responded to, diagnosed, and resolved within Service Level Agreement parameters
Shared Services
Agencies participating in Payroll Shared Services Center (PSSC)
Employees paid through Payroll Shared Services Center (PSSC)
Agencies participating in Concur
Travel reimbursements processed

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

FY 2023 Actual

79,653 85,600 52,284 52,163 95.7% 94.6%

75,726 91,793 40,882 40,744 96.0% 96.9%

73,811 96,247 45,129 45,009 97.3% 98.1%

75,536 102,185
48,525 48,502 97.49% 96.89%

20 10,654
64 102,690

25 14,769
69 34,409

26 14,251
71 68,150

26 12,238
71 96,205

Statewide Accounting and Reporting
Days from prior fiscal year end to publish the Annual Comprehensive Financial Report (ACFR)
Days from prior fiscal year end to publish the Budgetary Compliance Report (BCR)
Submit Annual Schedule of Expenditures of Federal Awards (SEFA) within 60 days of Annual Comprehensive Financial Report (ACFR) (1=Meet; 2=Did Not Meet)

183

262

208

250

150

164

175

183

1

1

1

1

3

Program Performance Measures:
State Accounting Office: Attached Agencies
State Ethics Commission
Number of existing cases on July 1
Number of complaints received
Number of action initiated by Commission staff
Number of cases resolved under 2 years old
Number of cases resolved older than 2 years
Georgia State Board of Accountancy
Individual CPA renewals processed
CPA firm renewals processed

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

FY 2023 Actual

187

191

123

149

65

16

48

25

19

9

90

81

147

36

29

66

130

57

34

56

20,665

189

20,263

365

1,713

222

1,505

382

4

Program Performance Measures:
Department of Administrative Services
Certificate of Need Appeal Panel
Number of Certificate of Need appeals filed
Number of Certificate of Need hearings held
Number of Certificate of Need appeals held resulting in a reversed decision
Amount of filing fees collected
Number of filing appellant parties
Average number of hours spent per appeal
Average number of days to issue a decision on a CON appeal
Departmental Administration (DOAS)
Number of enterprise-wide contract award protests
Number of training opportunities offered to employees
Percentage of employees successfully completing training/professional development Number of service center tickets
Percent of successfully resolved tickets
Number of audit findings
Agency turnover rate
Number of payments processed
Percentage of payments processed electronically
Fleet Management
Number of active assets enrolled in the state's fleet
Proportion of active state assets enrolled in the motor vehicle maintenance program Number of safety trainings completed following "Report My Driving" calls from constituents Average preventative maintenance costs for participating vehicles
Number of active state assets enrolled in the motor vehicle maintenance program

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

FY 2023 Actual

21 3 0
31,500 21
12.86 207.66

10 10
4 27,000
18 86.75 297.50

7 1 6 19,500 13 88.40 268.90

5 1 0 40,500 7 63.98 124.5

49 1,890 100.00% 33,839 100.00%
N/A 9.10% 5,380 89.70%

61 2,032 100.00% 54,462 100.00%
0 10.38%
4,630 87.00%

47 3,562 100.00% 51,190 100.00%
0 16.90%
3,462 84.80%

34 3,804 100.00% 34,698 91.00%
0 21.70%
3,926 84.90%

18,538 97.76%
436 $252.00
18,212

17,454 99.93%
273 $238.00
17,396

17,567 99.00%
273 $246.00
17,590

18,230 99.00%
360 $308.00
17,439

5

Program Performance Measures:
Human Resources Administration
Number of active benefit-eligible executive branch state employees in the Enterprise Resource Planning system
Proportion of eligible state employees enrolled in an employee-paid Flexible Benefit offering Proportion of positive evaluations for customer service on Flexible Benefit offerings Employee customers' overall satisfaction with the Benefits Operations Center
Employees or candidates identified for risk based on results of the Drug Testing program Number of applications submitted to job requisitions through Team Georgia Careers Number of jobs posted through Team Georgia Careers
Number of state entities using Team Georgia Careers platform for job vacancy posting and applicant tracking

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

FY 2023 Actual

46,510 88.32% 86.75% 86.75%
270 426,515
9,680 84

42,938 88.60% 86.40% 86.40%
225 252,703
10,805 86

42,006 87.58% 89.25% 89.25%
252 214,995
14,336 88

43,471 84.90% 87.50% 87.50%
364 261,059
13,021 89

Risk Management
Number of claims accepted for review under the Workers Compensation, Liability, and Property programs Percent of cases settled without litigation
Number of unemployment claims filed
Number of claims accepted for review under the Cyber Insurance program
Proportion of active Worker's Compensation claims that include lost time costs
Proportion of Liability claims that are tort claims
Proportion of Liability claims that are broad form claims
Number of claims settled from Worker's Compensation claims
Number of claims settled from Subsequent Injury Trust Fund claims
Number of settlements reached from Ante Litem Notices

11,318 80.00%
7,333 4
31% 88% 12%
0 0 28

10,671 86.00%
3,697 2
53% 89% 11%
0 6 45

10,379 81.00%
2,488 1
36% 88% 12% 155
4 30

10,782 84.00%
4,958 1
29% 89% 12% 613
2 19

State Purchasing
Amount of state entity spend through the Purchasing Card program reviewed under the continuous monitoring function
Proportion of state entity Chief Procurement Officers that are certified purchasers
Estimated amount of cost savings/avoidance from recently completed new or renewal Statewide contracts
Number of agencies using the Team Georgia Marketplace application for their procurement processes
Number of statewide contracts

$65,100,000 90%
$8,677,500

$54,659,969 95%
$12,230,952

$59,942,480 95%
$10,390,440

$62,379,582 97%
$9,809,790

58

60

62

62

77

77

80

84

6

Program Performance Measures:
Number of state, local and supplier training participants for the state purchasing program Percentage of agency contracts completed within six months
Amount of annual rebate generated by the p-card program

FY 2020 Actual
5,941
42.00%
3,900,395

FY 2021 Actual
11,706
62.00%
3,682,580

FY 2022 Actual
13,214
72.40%
4,487,815

FY 2023 Actual
14,452
60.00%
5,171,220

Surplus Property
Amount of sales in the State Surplus Property program
Proportion of State Surplus Property transactions that are redistributed
Amount of funds returned to state entities from sales in the State Surplus Property program Proportion of surplus property transactions redistributed to state agencies
Proportion of surplus property transactions redistributed to eligible local governments and nonprofits Number of annual property transactions received
Average turnaround period for disposal

$4,251,972 7.64%
$2,518,535 3.40% 1.80% 7,125 N/A

$7,550,541 11.00%
$4,736,796 1.80% 5.30% 7,289 N/A

$8,094,489 9.30%
$5,197,062 5.20% 1.30% 7,355 N/A

$7,040,118 9.20%
$5,684,563 5.80% 1.30% 8,138 N/A

7

Program Performance Measures:
Department of Administrative Services: Attached Agencies
Office of State Administrative Hearings
Number of cases filed
Number of cases per judge
Average cost per case
Number of cases filed with the tax tribunal

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

FY 2023 Actual

34,437 2,870
$168.00 485

27,971 2,664
$202.00 434

29,344 2,668
$192.00 568

31,571 3,157
$188.00 404

Office of the State Treasurer
Number of Transactions in the statewide merchant card contract
Amount by which the return on the state general obligation bond portfolio exceeds the return on Georgia Fund 1 in basis points The number of entities that had bank accounts and services evaluated

10,686,680 0.59 14

10,111,197 0.04 15

13,477,414 0.26 11

16,286,711 -0.20 12

Payments to Georgia Aviation Authority
Number of hours flown, public safety hours, natural resource hours, and passenger transportation hours Percentage of allotted flight hours utilized
Number of flights scheduled annually
Number of private flight vendors utilized

275 64% 148
3

198 44%
75 3

378 85% 174
3

327 73% 101
3

Payments to Georgia Technology Authority
Number of telephone calls placed to the "1-800-Georgia" call center requesting assistance Average wait time for 1-800-Georgia telephone calls
Proportion of agencies compliant with STARR report
Number of unique visits to Georgia.gov website
Average time for GETS service desk incident resolution
Number of projects reviewed by Critical Projects Review Panel
Average dollar amount of projects reviewed by Critical Projects Review Panel
Number of projects reviewed by Large IT Project Executive Decision-Making Board Average dollar amount of projects reviewed by Large IT Project Executive Decision-Making Board

336,584

274,322

117,652

131,444

64 seconds

137 seconds

5 seconds

29 seconds

0.95

0.88

0.77

0.71

8.5 million

11.6 million

8.8 million

12 million

7.62

5.31

9.08

2.36

20

21

20

25

$16,974,583

$17,084,962

$15,961,915 $17,772,172.62

2

0

0

0

$92,071,611

$0

$0

$0

8

Program Performance Measures:
Department of Agriculture
Consumer Protection
Number of establishments inspected.
Percentage of establishments out of compliance warranting follow-up inspection
Number of violative samples from regulated food products
Percentage of non-compliant establishments found to be compliant at follow-up inspection Percentage of inspections completed
Percentage of food establishments inspected for regulatory compliance
Percentage of fuel establishments inspected for regulatory compliance (based on an 18 month inspection cycle) Percentage of companion animal establishments inspected for regulatory compliance
Departmental Administration (DOA)
Percentage of calls answered in call centers
Percentage of IT tickets completed within 48 hours of being submitted
Program turnover rate
Number of audit findings
Number of licenses issued

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

FY 2023 Actual

143,486 19.17%
271 71.78% 90.83% 65.00% 89.00% 59.00%

147,610 13.28%
36 75.14% 78.11% 60.00% 77.00% 55.00%

11,064 12.53%
1 100.00% 100.00% 100.00%
94.00% N/A

107,683 10.11%
62 76.00% 75.00% 64.00% 89.00% 59.00%

94.78% 93.00% 18.70%
N/A 71,045

95.30% 93.75% 11.83%
N/A 75,895

96.47% 97.00% 11.37%
N/A 77,136

96.35% 99.00% 19.11%
N/A 78,384

Marketing and Promotion
Number of Georgia Grown participants
Percentage of total Farmers Market space leased to vendors
Number of farmers, retailers, and wholesalers utilizing the Atlanta Farmers Market Percentage increase in total users of the Atlanta Farmers' Market

1,363 100% 31,106 0.00%

1,467 100% 29,955 0.00%

1,520 100% 25,337 0.00%

1,480 100% 23,965 0.00%

Poultry Veterinary Diagnostic Labs
Number of avian influenza tests provided to poultry growers and hobbyists
Number of samples submitted to the poultry lab network for diagnostic testing
Number of reported diseases tested using monitoring standards
Number of tests performed

365,385 62,174 15
1,429,581

366,598 60,249 15
1,427,898

405,005 63,663 15
1,547,140

471,098 64,094 15
1,631,774

9

Program Performance Measures:
Department of Agriculture: Attached Agencies
Payments to Georgia Agricultural Exposition Authority
Number of visitors to the National Fair
Percentage of total expenditures funded through self-generated funds
Gross fair revenues
Gross event revenues
Amount in capital reserves
Number of visitors (fair and non-fair per calendar year)
Utilization rate

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

FY 2023 Actual

565,533 90.90% $6,983,622 $2,265,306 $1,278,336 1,032,019 100.00%

0 60.70% $3,817,712 $3,389,613 $354,052
0 100.00%

485,758 91.10% $7,606,027 $5,243,682 $6,110,045 1,017,541 100.00%

543,120 94.00% $8,426,447 $5,166,760 $6,038,603 1,022,580 100.00%

State Soil and Water Conservation Commission
Amount of electronic payments processed
Number of audit findings
Number of Georgia Soil and Water Conservation Commission/United States Department of Agriculture watershed dams maintained Number of agricultural irrigation systems audited for application uniformity
Number of Georgia Soil and Water Conservation/United States Department of Agriculture watershed dams rehabilitated to meet safe dam criteria and to provide continued flood control Number of million gallons of potential water saved by mobile irrigation lab contracted audits Number of individuals certified or recertified in erosion and sedimentation control
Number of erosion control plans reviewed
Number of agricultural acres protected and benefited by conservation plans
Number of citizens educated through district sponsored events
Agency Turnover Rate
Percentage of state funds as compared to agency total funds.
Average cost per plan to review an erosion control plan by Georgia Soil and Water Conservation Commission staff

61.00% 0
183 0
24 0.0 8,548 4,256 154,325 368,000 16.00% 18.00% $58.63

44.00% 0
200 0
25 0.0 10,386 4,441 193,485 331,000 11.00% 73.00% $65.98

43.00% 0
255 0
25 0.0 12,380 3,710 248,184 413,750 5.00% 80.00% $109.25

42.00% 0
305 0
27 0.0 10,559 3,234 252,506 679,000 17.00% 83.00% $69.91

10

Program Performance Measures:
Department of Banking and Finance
Departmental Administration (DBF)
Percentage of fees and fines submitted electronically
Agency turnover rate
Number of audit findings

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

FY 2023 Actual

98% 10%
0

99% 14%
0

99% 12% N/A

99% 15%
0

Financial Institution Supervision
Average examination turnaround time for bank and credit union examinations (in calendar days) Average report turnaround time for bank and credit union examinations (in calendar days) Number of examinations conducted of state-chartered banks and credit unions
Number of formal administrative actions outstanding for banks and credit unions
Percentage of problem banks that showed improvement at their next examination

51 29 75
5 59%

52 24 83
5 30%

52 27 88
5 50%

57 31 66
7 50%

Non-Depository Financial Institution Supervision
Number of risk-based examinations and investigations conducted
Number of administrative actions issued to licensed and unlicensed entities
Average number of calendar days required to process a mortgage broker, mortgage lender, or mortgage loan originator license Average number of calendar days required to process a Money Service Business license or registration Number of approved licensees
Number of new applications
Number of exams completed

234 144
2 9 20,597 6,373 289

242 375
2 7 28,288 13,224 253

204 361
2 4 34,411 13,299 217

236 420 20* 49* 28,506 7,035 198

*Starting in FY 2023, DBF began tracking from the date an application is first submitted as opposed to the date when all necessary items to complete the application have been submitted.

11

Program Performance Measures:
Department of Behavioral Health and Developmental Disabilities
Adult Addictive Diseases Services
Number of clients served in community-based detoxification and crisis services
Number of clients served in community-based treatment
Number of clients served in recovery services
Percentage of clients discharged from crisis or detoxification programs who receive follow-up behavioral health services within 14 days Percentage of clients not returning for new services within 90 days of discharge
Percentage of women successfully completing treatment in the Women's Treatment and Recovery Support Program (formerly Ready for Work program) Percentage of clients active in treatment 90 days after beginning non-crisis stabilization services
Adult Developmental Disabilities Services
Persons served in community-based adult developmental disabilities services
Number of persons receiving supported employment
Average Mobile Crisis Team response time (in minutes)
Average cost per New Options Waiver
Number of Georgia consumers on waiting list for waivers as of June 30
Number of developmental disabilities consumers transitioned from Georgia's state hospitals to the community Average cost per Comprehensive Supports Waiver
Average cost per Comprehensive Supports Waiver to transition a person from a State Psychiatric Hospital Number of individuals transitioned from the waiver planning list into waiver services Percent of individuals on waiting list who received non-waiver services as of June 30 Number of individuals on waiting list who received non-waiver services as of June 30
Adult Forensic Services
Percentage of incompetent to stand trial clients completing restoration who were opined to be competent Number of adult outpatient evaluations completed: pretrial, incompetent to stand trial, and civil commitment Number of adult inpatient evaluations completed: pretrial, incompetent to stand trial, and civil commitment

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

FY 2023 Actual

8,006 50,625 17,584 25.00% 71.00% 31.00% 31.00%

10,138 49,068 63,772 4.00% 76.00% 32.00% 31.11%

8,003 48,142 23,508 24.00% 77.10% 29.00% 31.45%

8,197 47,018 32,125 28.00% 77.00% 29.00% 32.00%

15,345 1,081 57
$14,005 6,395 17
$72,847 $78,679.00
704 20.25%
1,295

15,133 1,071 70
$11,479 7,328 12
$72,386 $59,460.00
477 16.60%
1,324

16,248 1,854 86
$12,769 7,155 8
$74,084 $19,445.00
525 29.00%
2,075

16,409 1,950 86
$14,306 7,157 7
$78,684 $26,806.75
756 29.00%
2,082

84% 3,017 1,228

79% 2,366
938

79% 2,763
812

87% 2,885
889

12

Program Performance Measures:
Number of individuals declared incompetent to stand trial who completed restoration
Median length of stay in years of civilly committed ISTS and NGRIs in state hospital on last day of fiscal year
Percentage of long-term forensic clients who are discharged
Number served in community integration home and supervised apartments
Number of forensic individuals on conditional release being monitored by DBHDD on June 30
Percentage of long-term discharges readmitted to hospital within 180 days of discharge or conditional release
Percentage of pretrial evaluations completed within 45 days of court order

FY 2020 Actual
716
3.4
21%
146
334
12%
31%

FY 2021 Actual
432
3.4
18%
147
315
14%
39%

FY 2022 Actual
410
3.4
15%
133
310
11%
28%

FY 2023 Actual
445
4.2
16%
126
267
11%
15%

Adult Mental Health Services
Number of adult mental health consumers served in state facilities
Number of adult mental health consumers served in community
Number of persons receiving peer services
Percentage of adult mental health consumers served in state facilities
Percentage of homeless individuals in adult community mental health services who obtain stable housing while enrolled in services Average response time for Mobile Crisis Response services (in minutes)
Percentage of people enrolled in supportive employment who are competitively employed Number of adult mental health consumers who received crisis services
Percentage of Assertive Community Treatment (ACT) clients admitted to psychiatric hospitals
Child and Adolescent Addictive Diseases Services
Number of youth served by Core Services providers
Number of youth served in Clubhouse Recovery Support Services
Number of youth served in Intensive Residential Treatment (IRT)
Percentage of youth who experience a reduction in alcohol and/or substance abuse while in treatment Percentage of patients admitted to an IRT program within 30 days of screening

2,073 127,533
4,238 1.60% 48.00%
66 30.00% 21,295 11.00%

1,813 132,329
3,706 1.40% 47.10%
70 33.90% 22,401
4.40%

1,298 116,145
3,483 1.10% 45.60%
83 36.40% 21,873
4.60%

1,178 113,661
3,395 1.03% 42.50%
78 33.60% 23,500
5.10%

305 309
86 10% 73%

177 234
69 44% 93%

115 224
53 29% 83%

127 316
41 57% 73%

Child and Adolescent Developmental Disabilities
Persons served in community-based child and adolescent developmental disabilities programs

4,579

3,008

3,256

3,205

13

Program Performance Measures:
Number of children and adolescents receiving family support services
Percentage of first time family support services recipients who were children or adolescents

FY 2020 Actual
4,380
4.12%

FY 2021 Actual
2,835
5.76%

FY 2022 Actual
2,732
58.80%

FY 2023 Actual
3,125
48.30%

Child and Adolescent Forensic Services
Number of evaluations completed on juveniles in juvenile or superior court
Number of children and adolescent forensic evaluators
Percentage of juvenile court evaluations completed within 30 days of receipt of the court order Number of juveniles who received competency restoration services from DBHDD

1,338 15
41% 111

1,095 15
44% 74

1,363 12
18% 114

1,431 14
13% 117

Child and Adolescent Mental Health Services
Number of youth served by Psychiatric Residential Treatment Facility (PRTF) providers Number of Mental Health Clubhouse Recovery Support Service members
Number of youth served in community-based services
Number of clients served in crisis service activity
Average length of stay at PRTF
30-day Crisis Stabilization Unit (CSU) readmission rate
CSU utilization rate

127 2,021 14,139 2,011
109 4.7% 40.00%

89 1,005 11,173 1,814
119 6.2% 25.40%

61 1,067 10,553 1,868
131 4.8% 87.50%

46 1,064 10,038 1,869
149 6.2% 28.20%

Departmental Administration (DBHDD)
Number of class hours of training delivered to DBHDD staff
Percentage of accounts payable-contract payment requests entered into PeopleSoft within 3 business days of the request being submitted to DBHDD accounts payable Number of hours of training delivered to DBHDD service providers
Number of provider audits conducted
Number of provider audit findings
Number of internal audit findings
Agency turnover rate

142,723 98% 825 642 435 28 29%

118,973 98% 484 528 375 38 34%

128,737 98% 619 480 277 28 37%

150,367 98% 333 528 375 38 26%

Direct Care Support Services
Number of face-to-face admission evaluations performed by the state hospitals

3,900

2,885

1,881

1,909

14

Program Performance Measures:
Percentage of admission evaluation referrals to state hospitals that receive a disposition (acceptance or denial) response within 4 hours of a completed referral Percentage of people who present for admission evaluation at a state hospital whose admission was avoided as a result of their being served in a DBHDD hospital 23 hour observation program Number of maintenance work orders submitted
Percent of maintenance orders completed within 7 days

FY 2020 Actual
79.13%
70.00%
25,886
93.0%

FY 2021 Actual
82.83%
52.10%
13,809
85.90%

FY 2022 Actual
90.47%
56.40%
13,265
87.15%

FY 2023 Actual
87.88%
61.70%
11,247
89.10%

Substance Abuse Prevention
Number of persons served in community-based prevention programs Percentage of people served by evidence-based programs Percentage of adults 18-24 who report binge drinking in the past month Number of teens served at Prevention Clubhouses Number of teens attending the Georgia Teen Institute Number of persons who called the HODAC Helpline Percentage of provider assistance requests resolved within 30 days Number of businesses with Drugs Don't Work certification

315,510 100%
22.00% 126 358 N/A 93%
7,324

155,255 99%
23.60% 85
312 N/A 98% 7,144

71,197 94%
22.60% 86
104 N/A 94% 6,885

65,482 78%
20.20% 95
100 N/A 92% 7,060

15

Program Performance Measures:
Department of Behavioral Health and Developmental Disabilities: Attached Agencies
Georgia Council on Developmental Disabilities
Number of people who participated in Council-supported activities
Percentage of people with developmental disabilities who report increasing their self-advocacy after participation in Council-supported activities Number of policy or statute changes effected
Annual student enrollment in Inclusive Post-Secondary Education
Number of students involved in Project Search
Number of businesses involved in Project Search
Percentage of family members who report increasing their self-advocacy after participation in Council-supported activities
Sexual Offender Risk Review Board
Number of cases completed by each evaluator each month
Number of sexual offender cases leveled/completed
Average amount of time it takes to complete each case (in hours)
Average number of classification letters sent out per year
Percentage of cases in backlog per year
Average amount of cases received per month
Average amount of cases voted on per board meeting

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

FY 2023 Actual

40,503 N/A 2 136 135 24 N/A

11,409 N/A 4 128 142 29 N/A

22,263 N/A 3 136 106 27 N/A

13,212 N/A 4 146 108 28 N/A

20.0 955 4.3 755 75% 161 90.0

15.0 733 5.8 596 77% 121 50.0

15.0 903 5.8 511 70% 138 43.0

16.0 1,581
5.8 750 62% 158 63.0

16

Program Performance Measures:
Department of Community Affairs
Building Construction
Number of building code clarifications/technical assistance provided to public and private sector customers per consultant
Number of building insignias issued
Number of State Minimum Standard Codes reviewed, amended, and adopted by the State

FY 2020 Actual
1,452 7,570
11

FY 2021 Actual
1,414 11,018
8

FY 2022 Actual
1,511 8,190
6

FY 2023 Actual
1,639 10,321
7

Coordinated Planning
Percentage of local comprehensive plans and similar reviews completed within designated 30-day timeframe Number of plans reviewed
Average number of days to review local comprehensive plans
Plan Implementation Rate: Percentage of local government work program items actually implemented

93.43% 137 14
53.20%

91.26% 183 22
53.26%

95.51% 245 19
54.01%

97.93% 241 11
53.29%

Departmental Administration (DCA)
Number of audit findings Number of rental assistance checks mailed out Number of payments processed Percentage of payments processed electronically Average number of days to process payments Employee turnover rate Number of employment recruitments Total value of grants processed Number of IT service requests Percentage of IT service requests closed on time (2 business days or less)

1

0

0

1

32,093

31,264

30,687

28,448

119,252

102,501

133,072

178,062

97.07%

86.17%

88.76%

90.00%

11

9

10

14

13.64%

14.00%

27.27%

13.65%

63

106

159

109

$186,525,798 $131,630,036 $327,958,521 $258,756,379.45

5,693

6,468

7,087

6,153

67.43%

72.75%

73.80%

78.70%

Federal Community and Economic Development Programs
Percentage of member slots filled
Number of hours served
Percentage of earned Education Awards
Number of member slots filled

92.56% 532,166 74.23%
485

96.77% 295,298 72.30%
540

81.50% 440,686 78.50%
474

68.70% 672,507 74.80%
484

17

Program Performance Measures:
Number of persons who benefit from local government community development activities financed through the state Community Development Block Grant program Percentage of Community Development Block Grant project recipients who are low to moderate income pursuant to the national objective
Amount of private investment leveraged for Appalachian Regional Commission economic development projects

FY 2020 Actual
17,978
91.19%
$149,109,000

FY 2021 Actual
19,721
80.51%
$3,723,410

FY 2022 Actual
682,986
97.95%
$4,010,151

FY 2023 Actual
12,425
83.84%
$5,856,956

Homeownership Programs
Number of people who receive pre-purchase, post purchase, or foreclosure prevention counciling Georgia Dream foreclosure rates
Percent of Georgia Dream applicants qualifying for loans
Percent of lending capacity obligated
Median household income for Georgia Dream participants
Number of families that purchased homes under the Georgia Dream initiative
Total amount of loans and assistance issued
Median home price purchased by Georgia Dream applicant

8,771 0.23% 61.00% 53.00% $52,126 1,626 $234,502,947 $150,645

8,248

10,995

9,769

0.12%

0.14%

0.15%

N/A

68.00%

68.00%

51.00%

52.00%

44.00%

$52,439

$54,821

$60,065

974

697

584

$148,349,940 $130,076,380 $110,817,654

$157,891

$178,604

$202,017

Regional Services
Number of Team Georgia resource consultations
Number of Georgia Academy for Economic Development sessions held
Information distribution/gathering activities for Georgia Housing Search, Project Homeless Count and other programs Number of Planning and Economic Development workshops conducted
Number of Planning and Economic Development workshop participants registered Number of Georgia Academy for Economic Development graduates

2,160 29
2,106 4
137 290

2,160 5
2,160 42
800 108

2,160 17
2,160 32
1,018 420

2,160 19
2,160 36
1,425 525

Rental Housing Programs
Number of housing choice vouchers under contract
Section Eight management assessment program rating
Number of Georgia residents served
Number of jobs created (based on National Homebuilders model of 1.5 jobs per unit) Number of Section 8 housing inspections conducted per inspector annually

12,961 100.00%
25,266 16,478
N/A

12.538 100.00%
23,308 15,201 18,563

11,767 100.00%
24,102 16,068 16,786

11,465 81.00% 19,893
9,946 19,495

18

Program Performance Measures:
Average number of days to get an approval candidate into Section 8 housing
Dollar value of tax credits per affordable housing unit created

FY 2020 Actual
N/A
N/A

FY 2021 Actual
60
$8,425

FY 2022 Actual
60
$11,059

FY 2023 Actual
90
$13,388

Research and Surveys
Percentage of cities and counties meeting all state reporting requirements
Number of local governments and authorities to whom technical accounting/financial technical assistance is made available by phone, email, and onsite Number of city/county Report of Local Government Finances Reports Government Management Indicators surveys processed within 10 business days Percent of local governments and authority in compliance with local finance and indebtedness report Number of fiscal notes performed
Number of jurisdictions with a hotel/motel tax
Number of jurisdictions in compliance in reporting hotel/motel report
Number of hotel/motel tax reports reviewed
Number of jurisdictions in compliance/Number of jurisdictions with a hotel/motel tax
Special Housing Initiatives
Number of individuals served by the state's initiatives
Number of grants awarded
Amount of grants facilitated
Percentage of grant applicants awarded
Number of individuals assisted through the Home Access Initiative

74.70% 897
1,297 N/A 0 N/A N/A 281
75.80%
21,529 381 163
82.00% 5

83.30% 861
1,368 N/A 1 284 N/A 279
93.60%

67.05% 845
1,527 N/A 2 294 N/A 285
83.00%

21,578 529 448
85.00% 5

16,433 539 371
100.00% 3

61.68% 821
1,395 N/A 0 298 N/A 254
85.00%
18,842 554 133
64.00% 3

State Community Development Programs
Number of new Main Street/Better Hometown cities
Net new jobs created in Georgia Main Street/Better Hometown cities
Customer service satisfaction rating

0 3,455 98.00%

4 3,764 98.00%

3 3,957 98.00%

2 3,355 98.00%

State Economic Development Programs
Number of jobs created and retained
Total value of grants and loans awarded
Dollar amount of private investment leverage per grant/loan dollar

84,238

100,201

14,870

17,573

$402,044,532 $444,749,758 $132,622,260 $215,543,300

$58

$46

$43

$59

19

Program Performance Measures:
Department of Community Affairs: Attached Agencies
Payments to OneGeorgia Authority
Number of jobs created or retained
Total value of grants and loans awarded
Dollar amount of private investment leveraged per grant/loan dollar

FY 2020 Actual
4,226 $11,465,882
$50

FY 2021 Actual
2,871 $15,062,708
$30

FY 2022 Actual
2,846 $35,453,085
$34

FY 2023 Actual
1,874 $10,729,583
$108

20

Program Performance Measures:
Department of Community Health
Departmental Administration (DCH)
Percentage of program integrity reviews identified as waste, fraud, and abuse
Balance in the other post employee benefits fund
Percentage of employees that received proven initials and annual training in required courses

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

FY 2023 Actual

58.00%

11.00%

28.00%

19.00%

$2,282,592,514 $2,651,099,672 $2,467,196,296 $2,801,650,718

100.00%

99.00%

99.00%

99.00%

Georgia Board of Dentistry
Number of license renewals processed Number of new applications processed Average number of days to process new applications Average number of days to process renewal applications Number of licensed professionals regulated Number of processed complaints Percentage of complaints that were substantiated Average number of days for complaint resolution

14,013 510 21 7
14,469 516 N/A 173

16 1,006
21 7
15,356 482 N/A 273

14,250 1,146 21 7
15,084 552 N/A 154

15 1,025
21 7
15,945 530 N/A 215

Georgia State Board of Pharmacy
Number of licensed professionals regulated Number of license renewals processed Number of new applications processed Average number of days to process new applications Average number of days to process renewal applications

48,783 1,410 7,988 14 7

45,102 36,636
9,505 14 7

52,438 1,698
10,459 14 7

56,987 37,205
8,667 14 7

Health Care Access and Improvement
Number of Georgians served by Department of Community Health's safety net programs and grants
Number of health care providers who have attested to adopting, implementing, or upgrading certified Electronic Health Record technology in Georgia
Healthcare Facility Regulation
Percentage of applicable health care facility inspection results posted to the website within 30 days of inspection exit
Percentage of state licensed health care facilities who have survey results posted on the DCH website

19,122 4,584

20,916 4,584

21,011 4,584

21,904 4,584

94% 95%

85% 99%

83% 99%

58% 99%

21

Program Performance Measures:
Number of licenses issued
Number of annual inspections, excluding complaint inspections
Number of complaints reported
Number of complaints that resulted in a site visit
Number of exemption letter requests
Number of Certificate of Need applications processed
Percentage of Certificate of Need Applications reviewed within 120 days of file date

FY 2020 Actual
773
2,196
17,607
3,266
155
51
100%

FY 2021 Actual
1,010
1,781
19,941
3,406
28
51
100%

FY 2022 Actual
732
2,390
39,548
2,617
116
46
100%

FY 2023 Actual
963
2,251
40,000
4,253
39
78
100%

Indigent Care Trust Fund
Percentage of Georgia hospitals receiving Disproportionate Share Hospital (DSH) payments
Percentage of Georgia hospitals achieving "deemed" status for Disproportionate Share Hospital (DSH) payments
DSH dollars spent supporting healthcare for medically indigent Georgians

95.00%

95.00%

92.00%

85.00%

17.00%

20.00%

19.00%

16.00%

$339,632,451 $343,896,797 $389,521,298 $420,686,943

Amount of uncompensated care Georgia hospitals self-report providing to indigent individuals
Percentage of uncompensated care reimbursed through DSH payments

$1,970,274,455 $2,131,264,018 $2,285,150,317 $1,469,815,415

19.00%

20.00%

22.00%

39.00%

Percentage of uncompensated care delivered by deemed hospitals

25.00%

25.00%

28.00%

8.00%

Average percentage of uncompensated care costs covered by DSH dollars for deemed hospitals

40.00%

35.00%

37.00%

78.00%

Medicaid- Aged Blind and Disabled
Number of Aged, Blind and Disabled enrollees
Cost per member per month for Aged, Blind, and Disabled enrollees
Number of full benefit dual eligibles enrolled
Percentage of Long Term Care expenditures for Home and Community Based Waiver Services versus institutional expenditures Number of full benefit dual eligibles enrolled per 1,000 members
Number of individuals on Independent Care Waiver Program waiting list per 1,000 members between ages 21-64 Number of Aged, Blind, and Disabled enrollees per 1,000 Medicaid members
Community Care Service Program Clients served
Average cost per Community Care Service Program client

531,233 $954.83 149,791
47.0% 75 0
265 13,639 $14,629.00

549,445 $909.70 150,122
55.0% 67 0
247 14,494 $17,609.38

573,286 $831.07 157,110
55.0% 65 0
237 16,640 $19,121.61

592,529 $950.61 165,001
56.0% 64 0
229 18,219 $20,896.14

22

Program Performance Measures:
Total dollars saved as a result of clients remaining in the community (in millions)

FY 2020 Actual
N/A

FY 2021 Actual
N/A

FY 2022 Actual
N/A

FY 2023 Actual
N/A

Medicaid- Low-Income Medicaid
Number of low-income Medicaid enrollees
Low-income Medicaid members per 1,000 Medicaid members
Cost per member per month for low-income Medicaid enrollees
Number of emergency room visits for selected non-emergent care diagnoses per 1,000 members
Number of Healthcare Effectiveness Data and Information Set/National Committee for Quality Assurance quality metrics monitored
Percentage of Healthcare Effectiveness Data and Information Set/National Committee for Quality Assurance quality metrics meeting or exceeding the 50th percentile Percentage of financial expenditure savings generated by the shift from a feefor-service to a managed care structure
Average time for provider payment of clean claims by the care management organizations (in days)
PeachCare
Percentage of members in Georgia Families receiving recommended immunizations by their 3rd birthday (Medicaid and PeachCare)
Percentage of members in Georgia Families 12 months to 19 years who had a visit with a primary care physician (Medicaid and PeachCare)
Percentage of PeachCare eligible children who are enrolled in the program
Percentage of children ages 3 to 17 that had an outpatient visit with a PCP or OB/GYN and whose weight is classified based on body mass index percentile for age and gender Per member per month cost
State Health Benefit Plan
Average expense per member per month
Number of active subscribers supporting each retiree subscriber (active to retiree ratio)
Percentage of SHBP members accessing any preventive care services
Preventive care expenses per member per month
Percentage of SHBP members with a common chronic condition (asthma, diabetes, coronary artery disease (CAD))
Percentage of SHBP members with a common chronic condition (asthma, diabetes, coronary artery disease (CAD)) who are engaged in the disease state management co-pay waiver program Average per member per month expense for SHBP members with common chronic conditions (asthma, diabetes, coronary artery disease (CAD))
Percentage of SHBP members with high dollar claim accumulation (paid over $100,000 in claims in one year) Percentage of SHBP members with a high dollar claim accumulation (paid over $100,000 in claims in one year) who are engaged in case management

1,476,596 735
$254.49 308 13
69.20% N/A 8.40

1,419,760 753
$259.17 198 15
73.00% N/A 7.99

1,852,760 764
$249.74 208 16
50.00% N/A 4.08

1,990,765 771
$255.55 229 N/A N/A N/A 4.41

N/A 93.69% 79.70% 80.69% $170.64

N/A 91.66% 82.00% 87.97% $183.19

N/A N/A 82.00% 80.18% $183.16

N/A N/A 77.00% N/A $187.62

$517.53 2.0
65.86% $14.82 10.96% 13.00% $1,415.52 0.80% 91.00%

$597.19 1.96
72.45% $17.41 11.38% 18.45% $1,656.36 0.95% 91.19%

$646.87 1.97
72.31% $17.55 11.90% 20.05% $1,703.74 1.05% 87.96%

$683.24 1.97
73.79% $17.89 12.72% 20.10% $1,758.34 1.06% 82.80%

23

Program Performance Measures:
Department of Community Health: Attached Agencies
Georgia Board of Health Care Workforce: Board Administration
Percentage of payments processed within 10 days of receiving invoice
Number of page views of agency website for physician workforce data
Number of employers participating in practice opportunity fairs
Number of students attending practice opportunity fairs

FY 2020 Actual
91.67% 42,355
59 135

FY 2021 Actual
91.67% 64,775
30 150

FY 2022 Actual
91.67% 82,214
0 0

FY 2023 Actual
N/A 72,600
0 0

Georgia Board of Health Care Workforce: Graduate Medical Education

Percentage of residency program graduates practicing family medicine in

57.14%

Georgia (data lagged by one fiscal year)

Number of residents trained through Georgia's Graduate Medical Education programs (filled positions)

2,818

Percentage of Graduate Medical Education applicants holding a degree from a

N/A

Georgia medical school

Percentage of residency program graduates practicing in Georgia (all specialties)

34.90%

Percentage of GME residency slots receiving funding from Georgia Board of Physician Workforce

57.90%

Percentage of residents completing the GME exit survey

95.8%

59.60% 2,961 N/A
35.60% 61.20%
83.8%

58.40% 3,095 N/A
36.70% 62.70%
79.5%

N/A 3,180
N/A N/A 72.36% 83.5%

Georgia Board of Health Care Workforce: Mercer School of Medicine Grant

Percentage of graduates entering core specialties (primary care, family

75.40%

medicine, internal medicine, pediatrics, Ob/Gyn, emergency medicine, or

general surgery)

Number of medical students enrolled at Mercer University School of Medicine

484

Number of students in the first year class

112

Percentage of graduates practicing in Georgia

56.91%

84.10% 493 130 N/A

73.80% 504 126
55.02%

73.95% 557 161 N/A

Georgia Board of Health Care Workforce: Morehouse School of Medicine Grant

Percentage of graduates entering core specialties (primary care, family

79.30%

medicine, internal medicine, pediatrics, Ob/Gyn, emergency medicine, or

general surgery)

Number of medical students enrolled at Morehouse School of Medicine

416

Number of students in the first year class

106

Percentage of graduates practicing in Georgia

43.00%

81.00% 434 112 N/A

73.80% 468 125
42.00%

77.40% 459 127
42.00%

Georgia Board of Health Care Workforce: Physicians for Rural Areas

Number of physicians receiving loan repayment

51

44

40

38

Number of students receiving scholarships

0

0

0

0

24

Program Performance Measures:
Percentage of qualified applicants receiving loan repayment award
Percentage of scholarship recipients who default
Percentage of loan repayment recipients still practicing in rural Georgia
Percentage of scholarship recipients still practicing in rural Georgia

FY 2020 Actual
100.00%
5.26%
72.83%
40.00%

FY 2021 Actual
100.00%
6.67%
72.25%
39.76%

FY 2022 Actual
100.00%
8.30%
N/A
38.75%

FY 2023 Actual
100.00%
9.00%
N/A
N/A

Georgia Board of Health Care Workforce: Undergraduate Medical Education

Percentage of UME graduates entering primary care/core specialty residency

70.50%

from Emory Medical School

Number of Georgia residents enrolled in Emory Medical School

170

Number of Georgia residents enrolled in Mercer Medical School

484

Percentage of UME graduates entering primary care/core specialty residency from Mercer Medical School
Number of Georgia residents enrolled in Morehouse School of Medicine

75.40% 246

Percentage of UME graduates entering primary care/core specialty residency from Morehouse School of Medicine
Average amount of UME funds per Georgia resident attending medical school at Emory Medical School
Average amount of UME funds per Georgia resident attending medical school at Mercer Medical School
Average amount of UME funds per Georgia resident attending medical school at Morehouse School of Medicine
Percentage of Emory Medical School UME graduates entering residency in Georgia
Percentage of Mercer Medical School UME graduates entering residency in Georgia
Percentage of Morehouse School of Medicine UME graduates entering residency in Georgia

79.30% $4,229.85 $2,761.02 $2,483.31
25.20% 41.20% 40.20%

Georgia Composite Medical Board
Number of initial licensure applications processed Number of licensure applications renewals processed Number of complaints received Number of investigations Percentage of licenses issued or denied within 90 days of application Number of disciplinary actions taken against licensed professionals Average investigator caseload

5,089 25,070
1,664 341 89% 57 41

63.90% 155 493
84.10% 260
81.00% $4,639.14 $2,710.58 $2,349.57
24.60% 38.90% 30.40%
6,729 24,477
1,657 420 90% 79 36

58.40% 155 504
73.80% 290
73.80% $4639.14 $2651.42 $2106.51
19.50% 42.10% 39.20%

68.00% 148 557
82.30% 306
69.00% $4,858.55 $2,356.82 $1,996.37
24.80% 44.60% 35.60%

6,948 26,861
2,074 335 75% 142 79

7,433 26,194
1,964 459 66% 89 85

25

Program Performance Measures:
APRN Protocols Reviewed and Processed
Emergency Practice Permits issued due to COVID-19
Georgia Drugs and Narcotics Agency
Number of inspections conducted for the Board of Pharmacy for all of its registrants who purchase, distribute, dispense, and sell pharmaceuticals Number of investigations of complaints of Board registrants
Number of all other investigations

FY 2020 Actual
3,310
920

FY 2021 Actual
3,209
1,452

FY 2022 Actual
3,215
1,484

FY 2023 Actual
2,494
0

2,472 335 91

2,621 265 149

2,573 301 226

2,952 261 229

26

Program Performance Measures:
Department of Corrections
Departmental Administration (DOC)
Number of payments processed Percentage of payments made electronically Number of audit findings Agency turnover rate
Detention Centers
Occupancy rate Three-year felony reconviction rate Number of GED diplomas received while in a detention center Number of Parole Revocations sentenced to a Detention Center Number of Probation Revocations sentenced to a Detention Center Number of Detainees sentenced to Diversion Centers (RSAT) Total number of individual detainees sent to a Detention Center Average length of stay at a Detention Center in days
Food and Farm Operations
Cost per day per offender (food only) Percentage of annual food requirement produced through farm Total revenue from food and commodities produced Savings across state agencies from commodities produced vs. purchased Profit from sales used to offset GDC food service costs Number of medical meals served to offenders Number of offenders requiring special diets

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

FY 2023 Actual

62,262 92.57%
0 32.40%

56,428 92.16%
0 37.22%

60,810 91.96%
0 33.72%

61,128 93.15%
N/A 26.88%

79.30% 28.50%
289 157 2,441 2,936 5,572 89.0

35.70% 26.60%
128 135 1,658 2,672 3,141 77.0

49.90% 25.00%
178 167 1,798 2,886 4,088 79.0

56.50% 25.20%
278 215 2,153 4,346 4,712 83.0

$1.61

$1.67

$1.85

43.20%

42.20%

39.10%

$6,283,448.04 $6,167,433.89 $7,357,604.24

$5,933,064.80 $4,703,844.97 $5,550,310.31

$3,543,071.65 4,335,840

$3,805,832.91 5,226,905

$5,434,020.56 5,245,878

10,801

12,990

15,487

$2.18 39.04%
N/A N/A N/A 5,064,855 16,595

27

Program Performance Measures: Health
Total daily health cost per inmate, including physical health, mental health, dental care Daily cost per inmate for physical health care
Daily cost per inmate for dental care
Daily cost per inmate for mental health care
Number of telemedicine treatment/consultation hours
Total cost of health service providers
Cost of medications
Number of physical health care encounters
Medicaid claims paid
Percentage of inmates on a mental health caseload

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

FY 2023 Actual

$12.25

$15.26

$15.59

$13.83

$9.91

$12.63

$13.09

$11.18

$0.61

$0.61

$0.70

$0.70

$9.50

$9.81

$8.58

$7.89

3,326.0

3,148.0

5,217.0

9,408.0

$57,580,097.00 $57,614,021.00 $103,541,175.00 $181,442,638.00

$41,215,977.00 $31,487,495.00 $37,786,696.00 $43,725,054.00

6,367,737

4,848,214

927,540

759,633

380

297

206

65

23.00%

22.00%

23.00%

24.00%

Offender Management
Occupancy rate (prisons and all centers)

85.70%

80.50%

88.10%

91.20%

Number of admissions

15,300

10,575

15,168

14,823

Number of releases

19,119

15,368

13,387

13,469

Number of transfers

47,119

28,968

48,826

49,193

Number of sentence packets processed

25,487

17,067

23,729

24,812

Number of records requests processed

5,309

6,125

6,097

2,940

Number of inmates in GDC custody who have detainers before released

15,301

13,153

14,328

15,450

Average number of days to process inmates into GDC custody from county jails

4

4

7

10

Total expenditures for County Prison Subsidy

$38,142,413.00 $32,734,664.71 $32,725,353.55 $36,441394.00

Average number of days in county jail attributed to lack of state prison bed space

16

14

0

12

Number of incomplete sentencing packets returned to counties for completion

2,947

2,265

3,369

2,809

Number of prisoner sentencing packets processed

24,979

17,181

23,786

24,856

Average Physical Prison Bed Occupancy Rate

88.40%

81.80%

90.10%

89.00%

Average number of inmates in county jails pre-adjudication

23,323

31,900

25,493

26,748

28

Program Performance Measures: Private Prisons
Occupancy rate
Three-year felony reconviction rate Number of GED diplomas received in private prisons Number of contracted private prison beds as a percentage of all inmate beds Average daily cost per inmate

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

FY 2023 Actual

97.90% 30.90%
216 16.15% $51.25

84.00% 25.80%
106 16.08% $54.53

89.30% 26.00%
190 16.70% $50.75

88.10% 25.50%
155 17.30%
N/A

State Prisons
Physical utilization rate

88.70%

83.20%

89.00%

90.60%

Three-year felony re-conviction rate

30.0%

26.8%

24.6%

25.1%

Number of GED diplomas received

1,103

766

930

893

Number of vocational and on-the-job training certificates earned

14,283

15,745

17,664

22,261

General population bed utilization rate

89.50%

83.00%

89.70%

91.10%

Number of inmates enrolled in GED programs

8,218

5,578

9,436

6,755

Number of inmates enrolled in vocational training and on-the-job training certificate programs
Number of vocational and on-the-job training certificate programs offered across all state prison facilities
Number of charter high school diplomas earned

14,174 379 17

12,845 633 42

13,952 776 49

13,583 860 30

Number of inmates enrolled in charter high school programs

233

214

239

225

Transition Centers
Percentage of offenders who successfully completed Transition Centers (TC) programming
Occupancy rate

86.88% 64.30%

79.46% 83.17%

81.20% 97.00%

80.99% 94.20%

Three-year felony reconviction rate

19.80%

16.40%

14.70%

15.40%

Number of transition center beds as a percentage of all inmate beds

4.89%

4.70%

4.70%

4.88%

Room and board fees collected

$7,043,266.72 $4,965,382.16 $5,837,645.44 $6,383,885.56

Employment rate for TC offenders statewide

93.00%

98.88%

92.50%

91.00%

Percentage of vacant security positions

10.14%

15.27%

17.75%

11.66%

29

Program Performance Measures:
Department of Community Supervision
Departmental Administration (DCS)
Percentage of electronic payments by ACH
Number of audit findings
Agency turnover rate
Percentage of transactions processed on behalf of attached Agency
Number of open records requests fulfilled
Number of IT service requests

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

FY 2023 Actual

74.09% N/A
13.37% 2.52% 675 8,873

69.63% N/A
12.99% 2.11% 660 9,105

76.00% N/A
17.00% 2.00% 518 6,813

76.00% N/A
13.00% 2.00% 602 7,225

Field Services
Number of offenders under active supervision (cumulative)
Daily cost of supervision per offender
Percentage of employable offenders who are employed
Percentage of offenders complying with court/Parole Board ordered community service Percentage of offenders complying with court/Parole Board ordered financial obligations Percentage of individuals successfully completing community supervision
Percentage of offenders revoked to prison
Percentage of offenders returned to prison for committing a new felony within three years Percentage of offenders identified with criminogenic needs referred to treatments Percentage of offenders identified with criminogenic needs completing treatments Percentage of participants that complete Day Reporting Center programming
Percentage of offenders that successfully complete Aftercare Services
Average caseload per community supervision officer
Percentage of required contacts made in the community
Percentage of new Community Supervision Officer candidates successfully completing the Basic Community Supervision Officer Training course Number of compliance audits completed on Reentry Partnership Housing (RPH) and THOR

256,398 $2.04
56.00% N/A N/A N/A N/A N/A N/A N/A
38.00% 58.00%
93 N/A 62.00%
53

245,387 $2.05
43.00% N/A N/A N/A N/A N/A N/A N/A
26.00% N/A 132 N/A
77.00% 62

239,036 $2.22
45.00% N/A N/A N/A N/A N/A N/A N/A
34.00% 64.00%
148 N/A 71.00% 117

230,451 $2.67
72.00% N/A N/A N/A N/A N/A N/A N/A
33.00% 66.00%
143 N/A 78.00% 135

30

Program Performance Measures:
Misdemeanor Probation
Number of audits completed on misdemeanor probation providers Number of on-site visits with misdemeanor probation providers Number of misdemeanor probation contracts reviewed Number of trainings provided to misdemeanor probation providers

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

FY 2023 Actual

33

29

33

38

16

1

0

35

44

104

50

848

66

179

154

163

Governor's Office of Transition, Support, and Reentry
Percentage of identified inmates placed into Georgia's Prisoner Re-Entry Initiative (GA PRI) program prior to release Number of supervisees discharged from GA-PRI for non-completion violation of probation or parole Number of re-entry contacts made with community resources
Number of inmates identified for Georgia's Prisoner Reentry Initiative
Prison In-Reach Specialist average annual caseload
Total number of Housing Referrals (to include Community, THOR, RPH)
Percentage of identified supervisees receiving Reentry Services
Number of reentry referrals made for individuals under supervision and residing in a Reentry Circuit/Site Total Number of reentry Community Resource Providers
Community Coordinator total interactions with individuals under supervision

N/A N/A 11,949 6,620 N/A N/A N/A N/A N/A N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

713

2,253

N/A

65%

N/A

N/A

6,652

10,098

N/A

2,526

2,836

N/A

8,839

12,225

31

Program Performance Measures:
Department of Community Supervision: Attached Agencies
Georgia Commission on Family Violence
Number of Family Violence Intervention Programs certified in Georgia
Number of site visits with Family Violence Intervention Programs
Number of individuals trained on family violence awareness
Number of active family violence task forces
Number of family violence task forces receiving technical assistance

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

FY 2023 Actual

120 20
2,104 49 49

95 30 2,229 49 49

89 32 1,630 49 49

85 71 2,387 49 49

32

Program Performance Measures:
Department of Defense
Departmental Administration (DOD)
Number of Audit Findings
Number of payments processed
Percentage of payments made electronically
Voucher lines entered
Agency turnover rate
Total GADOD economic impact

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

FY 2023 Actual

0 10,394 75.00% 70,836 41.00% $962M

0 9,407 74.00% 59,883 41.00% $1.385B

0 9,082 73.00% 57,845 38.00% $1.059B

0 9,629 74.00% 58,472 36.00% $1.1B

Military Readiness
Successful responses by GADoD to GEMA's requests for assistance
Total State Defense Force volunteer mandays for state and community support missions Average number of ARNG Guardsmen trained per Readiness Centers
Value of GaARNG major sustainment, restoration and modernization projects.
Total average number of Deployment Eligible Guardsmen
ARNG Billeting Units: number of paid nights
Federal dollars received per state dollar invested
Number of mandays due to personnel activations in State Active Duty by Army and Air National Guard requested by GEMA Total number of Guardsmen mobilized in Title 10 Status (CONUS and OCONUS) Number of ARNG Site Improvements
Counter Drug cost savings due to support to Law Enforcement agencies

100% 7,829
191 N/A 11,236 50,298 $48.00 10,976 913
2 $99,907

100% 3,302
189 N/A 11,537 49,164 $30.00 9,208 882
1 $226,552

100% 1,256
187 $25,764,887
11,510 52,886 $56.00
6,077 1,075
7 $140,000

100% 1,141
188 $41,179,189
11,818 51,876 $21.50
461 1,429
27 $48,000

Youth Educational Services
Number of at-risk youth graduating from the Youth Challenge Academy
Percentage of Youth Challenge Academy graduates that earn their academic credentials through either General Education Diploma or High School Diploma Percentage of Youth Challenge Cadets that meet Department of Defense standard for success six months after graduation Average State cost per cadet
Number of Job Challenge Academy Graduates

804 31.0%
78% $5,239
125

274 59.5%
74% $13,075
25

300 41.9%
75% $10,764
71

345 39.0%
66% $9,306
117

33

Program Performance Measures:
Percentage of Job Challenge Academy graduates placed with an employer
Percentage of Job Challenge Academy graduates placed in a job related to their vocational training Number of Job Challenge Academy graduates entering military service

FY 2020 Actual
31.60%
16.0%
9

FY 2021 Actual
63.3%
32.8%
3

FY 2022 Actual
67.5%
39.5%
1

FY 2023 Actual
52.9%
18.9%
5

34

Program Performance Measures:
Department of Driver Services
Departmental Administration (DDS)
Number of super speeder citations paid Super speeder citations paid percentage rate Super speeder revenue collected Average number of days to process payments to vendors Percentage of payments made electronically to vendors Total number of continuing education units awarded Full Time Agency Turnover Training modules completed Full Time Driver Examiner 1 turnover rate Full Time Driver Examiner 2 turnover rate Full Time manager turnover rate Full Time assistant manager turnover rate Part time examiner turnover rate Average number of days to process endorsement applications Number of drivers license fraud investigations Percentage of permanent documents mailed to customers within 14 days (Target 98%) Percentage of permanent documents mailed to customers within 14 days through Online services processing Number of traditional calls answered by non traditional channels Number of Payments processed online Percentage of Contact Center customer calls abandoned Percentage of fraud investigations determined to be unfounded Percentage of fraud investigations that resulted in actual fraud Number of calls answered by Voicebot Total number of convictions submitted to Driver Services from the courts

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

FY 2023 Actual

75,070

54,340

69.50%

67.00%

$16,111,750

$13,585,000

22

22

64.00%

50.00%

988

678

18.00%

28.00%

13,261

73,430

44.00%

66.00%

27.00%

46.00%

19.00%

31.00%

18.00%

47.00%

101.00%

148.00%

13.7

20

1,014

734

98.08%

82.91%

98.51%

86.40%

17,469

502,968

1,188,671

1,065,109

13.24%

31.63%

9.78%

7.57%

90.22%

92.43%

Not reported for Not reported for

FY2020

FY2021

Not reported for Not reported for

FY2020

FY2021

68,527 67.90% $15,139,583
23 41.00%
146 42.00% 22,765 73.00% 46.00% 14.00% 26.00% 41.00%
36 499 97.78% 98.28% 325,786 625,753 40.39% 5.15% 94.85% 920,535 619,900

72,010 72.33% $16,164,936
26 39.00%
115 35.00% 22,274 74.00% 22.00% 18.00% 15.00% 23.00%
12 606 99.37% 91.49% 240,014 576,762 6.06% 6.00% 94.00% 2,189,033 651,694

35

Program Performance Measures:
Percentage of convictions submitted timely(within 10 days of disposition)
Total number of court personnel trained
Total number of trainings administered to court personnel

FY 2020 Actual
Not reported for FY2020

FY 2021 Actual
Not reported for FY2021

Not reported for Not reported for

FY2020

FY2021

Not reported for Not reported for

FY2020

FY2021

FY 2022 Actual
81.00%
1,785
42

FY 2023 Actual
83.43%
1,284
32

License Issuance
Number of Real ID cards issued
Percentage of individuals enrolled in Real ID
Total number of License, Commercial Driver's License, Motor Cycle License or Identification Card renewals requested Number of CDL medical certifications completed
Number of valid CDL drivers
Number of Motorcycle licenses issued
Reduction in issuance process time due to motorcycle safety class participation (in hours) Number of students enrolled in motorcycle safety program classes
Total number of commercial drivers license exams monitored
Number of online transactions processed
Number of online accounts opened
Number of drivers seeking chauffeur/for hire endorsements
Number of Customer Service Center customers served
Percentage of Customer Service Center customers served within 30 minutes or less (Target: 95%) Number of customer calls to the Contact Center
Percentage of customer calls to the Contact Center answered within 3 minutes or less (Target: 85%) Number of citations processed by Records Management
Percentage of citations processed by Records Management within 10 days
Percentage of fraud investigations completed within 60 days (Target: 70%)
Average age of active cases (in days)
Total number of out-of-state commercial citations processed by Records Management outside of CDLIS (Target 10 days)

2,249,991

2,686,449

2,241,370

2,365,210

98.19%

99.13%

99.47%

99.86%

996,427

954,321

578,290

474,336

143,140

152,791

178,301

142,839

363,390

373,005

389,382

403,807

98,963

128,485

115,044

79,733

2,891

4,210

3,955

3,264

6,156

9,178

9,446

7,780

414

362

148

453

907,230

1,138,108

859,155

775,388

545,453

1,225,828

965,627

682,733

428

793

949

1,570

2,549,680

2,679,638

2,348,503

2,391,047

97.16%

93.71%

93.48%

98.30%

1,441,573

2,351,328

2,151,137

817,193

67.58%

29.61%

45.28%

86.74%

183,196 Not reported for Not reported for Not reported for

FY 2021.

FY 2022.

FY 2023.

63.00%

98.00%

100.00%

100.00%

76.03% Not reported for Not reported for Not reported for

FY 2021.

FY 2022.

FY 2023.

N/A

16.25

15.50

22.60

N/A

7,179

2,370

2,579

36

Program Performance Measures:
Regulatory Compliance
Percentage of regulated programs in compliance

FY 2020 Actual
93.00%

FY 2021 Actual
92.00%

Average number of days for Regulatory Compliance programs that are out of compliance to become compliant
Total number of driver safety programs regulated, e.g. driver training, DUI schools
Number of certification applications for regulated programs

12.4 889 1,870

32.0 867 1,790

Number of audit findings

166

198

Number of students enrolled in Online Alcohol and Drug Awareness Programs (EADAP) Total number of in-state commercial citations processed by Records Management outside of GECPS (Target 10 days) Total number of CDL convictions submitted
Percentage of CDL convictions submitted timely(within 10 days of disposition)

29,499

46,522

N/A

126

Not reported for Not reported for

FY2020

FY2021

Not reported for Not reported for

FY2020

FY2021

FY 2022 Actual
96.00% 12.0 876
2,231 71
50,582 114
18,243 84.00%

FY 2023 Actual
88.00% 5.09 830
3,184 179
42,330 148
18,249 87.68%

37

Program Performance Measures:
Bright from the Start: Georgia Department of Early Care and Learning
Child Care Services
Average days to respond to category one serious complaints
Percentage of licensed child care learning centers, group day care homes, and family day care homes that are compliant with licensing rules
Number of licensing, monitoring, technical assistance, and complaint investigation visits to child care learning centers, group day care homes, and family day care homes in order to increase compliance and raise quality Number of audit findings
Percentage of weekly Child Care Subsidy Payments processed electronically
Percentage of providers receiving complaints regarding serious incidents requiring medical attention or missing child incidents (Category 1 and 2)
Percentage of early care and education programs that have been in deficient licensing status within the last 12 months

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

FY 2023 Actual

1 99% 9,237
0 100%
2% 0.45%

1 99% 9,083
0 100% 0.03% 0.58%

1 99% 10,063
0 100% 10.14% 0.97%

1 99% 10,360
0 100% 13.2% 0.36%

Nutrition Services
Number of feeding sites for both the Child and Adult Care Food Program and Summer Food Service Program Number of meals served by providers in the Child and Adult Care Food Program and the Summer Food Service Program Percentage of accurately submitted monthly claims reimbursed within 10 days of receipt Number of program provider trainings provided on healthier menu options
Number of counties participating in the Child and Adult Care Food Program
Number of counties participating in the Summer Food Service Program

4,597 74,123,701
97% 7
154 158

4,379 67,929,527
99% 18
154 159

4,402 70,199,229
99% 15
156 157

4,456 70,938,765
99% 15
156 157

Pre-Kindergarten Program
Georgia Pre-Kindergarten program enrollment
Number of children on Pre-Kindergarten waiting list
Percentage of classrooms implementing Work Sampling System (WSS) online in order to monitor and report student progress
Percentage of children rated as "in process" or "proficient" on at least 80% of the WSS Language and Literacy Indicators
Percentage of children rated as "in process" or "proficient" on at least 80% of the WSS Mathematics indicators
Percentage of new Pre-Kindergarten teachers who attended both days of New Pre-K Teacher Institute who scored at 80% or above on all proficiency quizzes
Percentage of Pre-Kindergarten Lead Teachers who are retained in the PreKindergarten program

80,328 4,303 100% N/A N/A 100%
81.50%

66,554 2,643 100% N/A N/A 100%
84.55%

73,177 2,592 100%
97.84% 97.74%
100% 79.09%

73,462 2,611 100% 95% 93.5% 100%
80.24%

38

Program Performance Measures:
Quality Initiatives
Number of compliant licensed early care and education programs that participate in the Quality Rating and Improvement System
Percentage of compliant licensed early care and education programs that participate in the Quality Rating and Improvement System
Number of unique early learning professionals in the INCENTIVES Program
Percentage of early learning and education programs that have improved their level of quality in the Quality Rating and Improvement System
Percentage of INCENTIVES Program participants who increased their education level from the initial credential/degree earned
Percentage of Quality Rating and Improvement System rated early care and education programs in the top two tiers (2- or 3-star rating)
Percentage of children who receive Childcare and Parent Services (CAPS) eligible subsidies who are served in Quality Rated programs
Number of unique early learning professionals in the SCHOLARSHIPS program
Number of referrals offered to families by the Statewide Parental Referral System
Number of children served in the Rising Pre-Kindergarten and Rising Kindergarten Summer Transition Programs
Number of submitted Quality Rated portfolios supported by the Child Care Resource and Referral System for participation in the Quality Rating and Improvement System Percentage of DECAL Scholars remaining in classroom for at least five years
Percentage of DECAL Scholars who are teaching in Quality Rated classrooms

FY 2020 Actual
3,540 79%
1,199 42% 5% 71% 76%
1,724 33,780
2,708 974 19% 70%

FY 2021 Actual
3,556 81%
1,353 N/A 3% 61% 88% 908
23,850 4,299 949 24% 73%

FY 2022 Actual
3,565 82% 934 46%
7.39% 57% 93% 658
26,960 3,997 1,149 41% 80%

FY 2023 Actual
3,666 83% 527 43%
3.98% 65% 91%
1,292 32,538
4,618 1,667
55% 97%

39

Program Performance Measures:
Department of Economic Development
Departmental Administration (DEcD)
Number of audit findings Number of days from requisition to purchase order dispatch Number of payments processed Percentage of payments processed electronically Average number of days to process payments Agency turnover rate
Film, Video, and Music
Direct Capital investment (in millions) Projects initiated Work days created by film and television production Leads scouted resulting into initiated project Value of tax credits certified
Georgia Council for the Arts
Number of Georgia Council for the Arts grant awards Number of counties served by GCA
Georgia Council for the Arts - Special Project
Number of grant awards
Global Commerce
Number of jobs created Direct capital investment (millions) Number of active projects initiated Number of companies assisted Active projects resulting in retention, relocation or expansion

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

FY 2023 Actual

0 3 3,479 68 4 17.3

0 3 2,363 63 4 14.2

0 3 3,091 74 4 18.4

N/A 3
3,425 77 4
18.0

$2,200

$4,020

$4,400

$4,100

234

366

412

390

1,200,000

2,164,000

9,477,632

8,712,371

40

50

100

50

$649,000,000 $1,204,000,000 $1,312,500,000 $1,238,685,351

N/A

N/A

N/A

N/A

152

137

142

123

218

288

340

358

24,133 $7,431
730 746
48

33,439 $10,791
873 1,064
43

51,132 $21,280
928 1,153
39

38,406 $24,267
970 1,384
44

40

Program Performance Measures:
International Relations and Trade
Key clients (statewide) Trade Successes
Rural Development
Regions where community meeting were attended. There are a total of 12 regions. Community Visits Companies visited
Small and Minority Business Development
Number of companies served Number of community visits Number of Resource Awareness recipients Outreach Recipients COVID-19 PPP Webinar registrants served
Tourism
Tourism expenditures (in billions per calendar year) Visitors to the Visitor Information Center Annual Visitation(in millions per calendar year) Website Sessions Impressions Jobs Supported (per calendar year) State and Local Tax Revenues Generated(in billions per calendar year)

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

FY 2023 Actual

2,743 296

1,321 204

2,252 260

2,005 323

6

4

12

12

25

1

94

87

34

4

57

94

N/A N/A N/A 300 8,700

211 255 1,117 N/A N/A

232 267 1,332 N/A N/A

247 13
1,826 N/A N/A

$37.83 9,893,618
152.3 7,034,986 189,563,446
506,490 $4.23

$24.52 N/A
152.2 11,184,387
N/A 410,198
$2.82

$34.41 N/A
159.6 11,614,949
N/A 422,628
$4.24

$39.79 N/A
167.7 10,823,022
N/A 442,657
$4.67

41

Program Performance Measures:
Department of Education
Agricultural Education
Grades 6-12 student enrollment in Extended Day/Year programs
Number of schools providing Extended Day/Year programs
Percentage of agriculture teachers meeting all required Extended Day/Year program standards Average number of monthly Extended Day contact hours reported
Average number of Extended Year contact hours reported
Percentage of performance standards met on the Area Teacher program work evaluation Percentage of classroom agriculture teachers meeting all required program standards Average number of monthly Area Teacher contact hours reported
Number of teachers trained by Agriculture Area Teachers
Percentage of performance standards met on the Young Farmer Teacher program work evaluation Young Farmer participants per instructor
Average number of contact hours reported by the Young Farmer teacher monthly report Enrollment in program events and activities at FFA Youth Camp facilities
Number of FFA events held at Camp John Hope and the Georgia FFA-FCCLA Center
Business and Finance Administration
Agency turnover rate
Number of audit findings
Number of payments processed
Percentage of payments processed electronically
Number of open records requests

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

FY 2023 Actual

73,674 344 98% 42 357
100% 98% 55 472 96% 192 35
4,441 30

77,359 361 96 27 254
100% 96% 180 504
100% 157 121
3,820 82

84,777 367 96% 33 293
100% 96% 180 552
100% 208 130
8,478 109

88,944 377
98.6% 36.3
332.9 100% 98.6%
180 578 100% 262 175 13,471 158

12.1% 0
149,593 82.0% 230

11.5% 0
164,421 80.0% 222

11.9% 0
144,358 82.0% 201

9.5% N/A
149,382 81.0% 204

Central Office
State Central Office cost per FTE (i.e., student)
Charter Schools
Number of charter schools

$2.38

$2.36

$2.91

$2.58

116

115

96

58

42

Program Performance Measures:
Number of charter school petitions reviewed by the Georgia Department of Education Number of charter schools authorized
Percentage of charter school requests for renewal approved
Number of students enrolled in charter schools
Charter school student graduation rate
Number of charter system petitions reviewed by the Georgia Department of Education Number of approved charter systems operating
Number of planning grants awarded
Number of contact hours reported by planning consultants
Number of facilities grants awarded
Average value of facilities grants awarded
Number of Federal Charter School Program grants awarded

FY 2020 Actual
40 29 100.0% 77,318 N/A
7 48
3 28,870
80 $40,476
12

FY 2021 Actual
8 27 100.0% 84,291 N/A 14 48
3 19,817
87 $39,034
64

FY 2022 Actual
8 27 100.0% 67,757 N/A
7 48
0 3,348
86 $50,528
17

FY 2023 Actual
14 9
100.0% 28,597
N/A 10 48 0
3,835 92
$80,429 0

Communities in Schools
Number of at-risk students receiving intensive services
Dropout rate for students served by Communities In Schools
Graduation rate for students served by Communities In Schools
Percentage of school districts with campuses participating in Communities In Schools Average amount of state funds spent per student served
Total dollars leveraged

7,146 3.7% 95.5% 21.1% $191.85 $11,413,222

4,637 3.8% 92.3% 20.1% $295.66 $8,520,512

6,235 3.1% 95.7% 18.4% $229.05 $9,901,579

7,287 1.9% 97.2% 22.8% $195.98 $14,212,282

Curriculum Development
Number of resources developed to support implementation of curricular standards (resources include standards, framework components, videos, and remediation support) Average cost to develop a resource
Number of unique visits to GeorgiaStandards.org
Number of teachers attending curriculum and instruction training sessions
Number of industry specific language training courses developed

6,084 $112.31 1,075,053
50,371 N/A

7,447 $104.83 3,037,902
48,627 N/A

5,163 $472.28 3,709,307
68,553 N/A

9,555 $231.36 3,755,242 109,093
N/A

43

Program Performance Measures: Federal Programs
Number of Title I schools
Average cost per school implementing Title Programs

FY 2020 Actual
1,627
$304,780

FY 2021 Actual
1,616
$318,006

FY 2022 Actual
1,641
$319,272

FY 2023 Actual
1,642
$367,963

Georgia Network for Educational and Therapeutic Support (GNETS)
Number of students served

3,344

Cost per student (to include state and federal funds)

$19,010

Percentage of students who meet or exceed reading and math standards on

N/A

Milestones

Percentage of students who are marked as proficient on the GAA

N/A

Percentage of students proficient in ELA on Milestones (EOG)

N/A

Percentage of students proficient in ELA on Milestones (EOC)

N/A

Percentage of students proficient in math on Milestones (EOG)

N/A

Percentage of students proficient in math on Milestones (EOC)

N/A

2,972 $19,175
N/A N/A N/A N/A N/A N/A

2,943 $19,515
N/A N/A N/A N/A N/A N/A

2,752 $19,953
N/A N/A N/A N/A N/A N/A

Georgia Virtual School
Number of courses offered
Number of advanced placement courses offered
Number of enrollments (in half-year segments)
Number of systems with students enrolled in GaVS courses
Percentage of students completing courses
Percentage of students passing the appropriate End of Course Test for courses that require such a test Percentage of Credit Recovery students who passed final exam

133 26
32,406 138
97.76% 84.24% 98.61%

136 26
42,427 145
94.40% 86.35% 91.00%

136 26
37,085 148
93.53% 79.00% 78.80%

141 26
34,875 136
95.00% 79.00% 77.00%

44

Program Performance Measures: Information Technology Services
Average bandwidth allocated per school expressed in megabits per second
Percentage of school systems connected to the statewide network
Percentage of classrooms with internet connection
Average amount of local support for information technology
Average school bandwidth overall (including local support)
Non Quality Basic Education Formula Grants
Number of students served in residential treatment facilities
Average educational cost per student served in a residential treatment facility
Nutrition
Number of lunches served (in millions)
Average number of lunches served daily
Percentage of children participating in the lunch program
Percentage of children participating in the breakfast Program
Average cost of breakfast per student
Average cost of lunch per student
Percentage of local school systems under review that are in full compliance with the nutritional standards required by the USDA Percentage of school districts with more than 75% of students participating in the Free and Reduce Lunch Program

FY 2020 Actual
100 100%
N/A N/A N/A
770 $8,418
169 911,748
68.8% 36.9% $1.98 $3.64 95.6% 42.3%

FY 2021 Actual
100 100% 99.66% 2,099 291/391
542 $9,951
129 693,276
58.6% 43.0% $1.75 $4.09 100.0% 39.0%

FY 2022 Actual
200 100% 99.00% 2,099 291/391
464 $10,477
190 1,065,884
70.0% 39.0% $2.12 $4.13 97.0% 39.0%

FY 2023 Actual
400 100% 99.3% 2,099 400/400
476 $11,157
180 983,397
62.3% 34.10%
N/A N/A 97.0% 41.0%

Preschool Disabilities Services
Number of three- and four-year old students with disabilities served by this program
Cost of program per student served
Percentage of children receiving preschool handicapped services who improved functioning in acquisition and use of knowledge and skills
Percentage of children receiving preschool handicapped education services who remain in their regular education peer cohort

10,158 $4,264
N/A N/A

8,274 $6,673
88% 48%

8,263 $4,365
85% 45%

9,097 $4,177 86.13% 43.56%

Pupil Transportation
Average number of buses operated daily
Average number of students transported daily

N/A

12,470

14,113

13,457

N/A

932,693

805,183

856,549

45

Program Performance Measures:
Average amount of state and local funds expended per student on pupil transportation Number of buses used for daily student transport exceeding useful life
Average number of miles driven per driver per day
Number of vehicles passing stopped buses
Daily miles all systems

FY 2020 Actual
N/A
N/A
N/A
N/A
N/A

FY 2021 Actual
$552.52
4,281
44
N/A
545,010

FY 2022 Actual
$599.00
97
48
7,828
683,041

FY 2023 Actual
$695.64
863
52
1,456,380
703,619

Quality Basic Education Program
Number of FTEs (i.e., students)
Statewide high school graduation rate (cohort method)
Statewide high school dropout rate
Number of students served by the Georgia Special Needs Scholarship
Average scholarship award per student participating in the Georgia Special Needs Scholarship Number of school nurses and school nurse assistants
Average number of students served by a school nurse or nurse assistant
Number of school nurses or school nurse assistants per school
Percentage of students requiring remedial coursework in college
Percentage of students enrolled in postsecondary education within 16 months of graduation College and Career Ready Performance Index (CCRPI) Score for Elementary Schools College and Career Ready Performance Index (CCRPI) Score for Middle Schools College and Career Ready Performance Index (CCRPI) Score for High Schools

1,750,930 83.8% 2.0% 4,774 N/A 1,955 905 0.85 N/A N/A N/A N/A N/A

1,718,854 N/A N/A
5,303 $6,473
2,014 859 0.88 N/A N/A N/A N/A N/A

1,730,674 N/A N/A
5,709 $6,681
2,041 853 0.88 N/A N/A N/A N/A N/A

1,742,505 N/A N/A
5,540 $6,836
2,314 816 0.92 N/A N/A N/A N/A N/A

Regional Education Service Agencies (RESAs)
Number of teachers/school staff earning Professional Learning Units through courses and workshops Number of teachers/school staff attending other professional learning activities
Total number of contact hours earned by teachers and school staff through workshops and training Amount saved through regional contracts
Number of attendees at technology focused trainings conducted

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

46

Program Performance Measures:
Number of PLUs earned through RESA courses and workshops

FY 2020 Actual
N/A

FY 2021 Actual
N/A

FY 2022 Actual
N/A

FY 2023 Actual
N/A

School Improvement

Percentage of high schools served and classified as Focus that had an increase

70%

N/A

N/A

N/A

in the four year cohort graduation rate from the previous year

Percentage of schools served that demonstrated an increased CCRPI score from the previous year

N/A

N/A

N/A

N/A

Number of districts implementing Teacher/Leader Keys Evaluation System (TKES/LKES)

206

N/A

N/A

N/A

Average number of Priority schools served by a School Effectiveness Specialist Team

23

23

23

23

State Charter School Commission Administration
Number of operational state charter schools in Georgia
Number of applications received
Number of new charter schools authorized
Number of state charter schools closed by the State Charter Schools Commission due to poor academic and/or financial performance Number of training activities conducted with existing charter schools
Number of training activities conducted with potential charter schools
Number of charter schools outperforming comparison school districts based on the College and Career Ready Performance Index (CCRPI) and value-added impact scores Number of charter schools performing above the statewide average for CCRPI

33

39

37

41

21

26

13

13

8

8

3

3

0

1

1

0

27

24

30

19

24

8

12

8

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

State Schools
Number of students enrolled at Atlanta Area School for the Deaf
Number of students enrolled at Georgia Academy for the Blind
Number of students enrolled at Georgia School for the Deaf
Percentage of students in grades 1-12 completing Individualized Education Program goals at Atlanta Area School for the Deaf Percentage of students in grades 1-12 completing Individualized Education Program goals at Georgia Academy for the Blind Percentage of students in grades 1-12 completing Individualized Education Program goals at Georgia School for the Deaf Percentage of graduates completing transition plans at all three state schools
Percentage of prior year's graduates at Atlanta Area School for the Deaf that have a positive postsecondary outcome: career, schooling, job training Percentage of prior year's graduates at Georgia Academy for the Blind that have a positive postsecondary outcome: career, schooling, job training

183 99 74
100% 100% 100% 100%
94% 88%

156 90 74
100% 100% 100% 100% 100%
57%

131 99 74
100% 100% 100% 100% 100%
67%

147 101
77 100% 100% 100% 100%
82% 78%

47

Program Performance Measures:
Percentage of prior year's graduates at Georgia School for the Deaf that have a positive postsecondary outcome: career, schooling, job training Cost per student at Atlanta Area School for the Deaf
Cost per student at Georgia Academy for the Blind
Cost per student at Georgia School for the Deaf
Graduation rate at Atlanta Area School for the Deaf
Graduation rate at Georgia Academy for the Blind
Graduation rate at Georgia School for the Deaf

FY 2020 Actual
75%
$58,186
$97,911
$85,959
100%
100%
100%

FY 2021 Actual
67%
$57,692
$95,786
$74,302
100%
100%
100%

FY 2022 Actual
80%
$75,477
$96,188
$78,172
100%
100%
100%

FY 2023 Actual
67%
$59,776
$116,519
$84,783
100%
100%
100%

Technology/Career Education
Total student enrollment in grades 6-12
Total student enrollment in grades 9-12
Number of high school concentrators (students with 3 or more classes in a Career Pathway) Number of professional development workshops for teachers
Number of industry certified programs
Career and technology student organization membership
Cost per student served (unduplicated count)
Graduation rate for Career, Technology, and Agricultural Education concentrators Difference of Career, Technology, and Agricultural Education graduation rate from the state average Total student enrollment in grades 6-8

N/A

664,769

695,063

N/A

N/A

384,670

403,035

N/A

N/A

N/A

150,621

N/A

N/A

383

426

N/A

N/A

453

452

450

N/A

149,319

183,911

205,119

N/A

N/A

N/A

N/A

N/A

97%

96%

N/A

N/A

14%

11.9%

N/A

N/A

280,099

292,028

N/A

Testing
Number of Georgia Milestones tests administered Average Georgia Milestones cost per student Number of Georgia Milestones tests administered online Number of Advanced Placement (AP) exams administered Number of students taking AP exams Number of AP test fees subsidized

231,315 N/A
231,312 139,155
76,598 44,782

1,663,064 N/A
1,662,156 N/A N/A N/A

2,495,457 $9.53
2,494,195 N/A N/A
45,878

2,518,448 $8.65
2,518,448 N/A N/A
51,760

48

Program Performance Measures:
Percentage of students statewide who obtained a score of three (3) or higher on advanced placement exams
Tuition for Multiple Disability Students
Number of students with disabilities served in residential placements
Average total cost per student
Percentage of all services covered by state grant funds

FY 2020 Actual
65%

FY 2021 Actual
N/A

FY 2022 Actual
N/A

FY 2023 Actual
N/A

11 $115,909
54.8%

9 $114,267
58.0%

9 $114,266.78
58.0%

9 $156,147.67
78.0%

49

Program Performance Measures:
Employees' Retirement System of Georgia
Deferred Compensation
Number of participants
Total assets under management (in millions)
Cost per participant

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

FY 2023 Actual

77,931 $1,932
62

77,635 $2,487
58

79,766 $2,215
54

83,759 $2,581
50

Georgia Military Pension Fund
Number of retirees & beneficiaries receiving benefits
Total benefit payments made
New retiree on-time processing rate

1,223 $1,297,000
57%

1,362 $1,428,000
61%

1,472 $1,527,000
76%

1,555 $1,616,000
77%

Public School Employees Retirement System
Number of retirees & beneficiaries receiving benefits
Total benefit payments made (in millions)
New retiree on-time processing rate

19,232 $66.09
98%

19,509 $66.42
98%

19,852 $68.20
95%

20,141 $70.69
96%

System Administration (ERS)
Number of active enrollees in the Employees' Retirement System (ERS) plan New retiree on-time processing rate for the ERS plan Percentage of ERS plan service retirement applications processed without error Number of retirees & beneficiaries receiving benefits through the ERS plan Total benefit payments made for the ERS plan (in millions) Average speed to answer incoming calls (in seconds) Number of calls dropped compared to volume of calls Number of audit findings in annual financial audit

57,059 98.3% 90.0% 53,249 $1,484.45
78 4.68%
0

53,330 99.0% 95.6% 54,059 $1,434.76
79 4.06%
0

52,526 98.0% 92.6% 54,530 $1,502.90
165 6.43%
0

54,781 98.0% 99.0% 54,862 $1,489.00
157 6.63%
0

50

Program Performance Measures:
State Forestry Commission
Commission Administration (SFC)
Number of audit findings Total federal dollars received agency wide
Forest Management
Number of water quality exams conducted on logging and forestry operations Number of acres covered by forest management plans Number of forested acres in the state Landowners reached through educational programs
Forest Protection
Number of acres burned by wildfires Average fire response time (in minutes) Number of online and automated burn permits issued Percentage of burn permits issued online Number of acres per firefighter Dollar value of property destroyed/damaged by forest fires Number of wildfire arson investigations conducted Number of fire fighters trained and certified in wild land firefighting
Tree Seedling Nursery
Amount of revenue generated through seedling sales Number of seedlings sold Percentage of seedlings sold as compared to total seedlings grown and available in inventory for sale Number of orders filled Number of customers served Revenue generated through seedlings sales, seed sales, and timber sales

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

FY 2023 Actual

0 $6,068,754

0 $12,673,903

0 $15,482,461

0 $9,115,293

1,198 429,522 24,464,219 109,936

1,320 355,395 24,418,249
48,211

1,097 313,747 24,402,035 121,972

1,117 469,414 24,342,500 163,521

9,488 26.3
719,641 92.20% 64,397 $1,277,205
23 66

12,495 25.6
839,603 91.40% 64,397 $1,138,174
39 72

20,023 26.6 N/A N/A
65,941 $3,803,525
40 82

10,839 26.2 N/A N/A
65,115 $466,970
27 65

$1,194,688 15,226,922
96.30% 3,398 1,795
$1,358,366

$576,931 7,413,216
51.12% 2,627 1,390
$793,378

$605,207 6,152,334
50.30% 1,548 1,320
$2,232,880

$790,262 8,165,343
98.60% 1,588 1,580
$2,001,208

51

Program Performance Measures:
Office of the Governor
Governor's Emergency Fund
Amount of dollars appropriated for Governor's Emergency Fund (GEF)
Percentage of state general funds appropriated for GEF
Percentage of GEF used for disaster relief
Percentage of GEF used for contingencies designated to a specific agency
Number of funding requests approved for GEF
Amount of GEF appropriation remaining at fiscal year end

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

FY 2023 Actual

$121,062,041 0.52% 5.93% 100% 6 $0

$25,062,041 0.11%
31.92% 100% 4 $0

$19,562,041 0.08% 0.00% 100% 3 $0

$11,062,041 0.04% 0.19% 100% 4 $0

Governor's Office of Planning and Budget
Number of State Agency Strategic Plans reviewed Number of budget amendments approved Average number of days to process amendments (from submittal to approval) Number of allotments processed Average number of days to process allotments (from submittal to warrant)

78 N/A N/A 1,039 5.2

57 597 9.5 1,130 4.9

61 469 9.6 1,151 4.7

74 415 11.7 1,049 5.0

52

Program Performance Measures:
Office of the Governor: Attached Agencies
Office of the Child Advocate
Number of child welfare complaints (per calendar year)
Average time to complete an investigation
Percentage of teams that remain in compliance with Child Abuse Protocol requirements Percentage of complaints referred to investigations
Number of random and targeted audits of county level DFCS offices
Number of targeted special investigations

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

FY 2023 Actual

580 44
45% N/A N/A N/A

478 118 13% N/A N/A N/A

595 80
15% 45%
4 5

603 85.6 21% 45%
2 8

Georgia Emergency Management and Homeland Security Agency
Percentage of all requests for state assets and mutual aid assistance handled successfully
Number of Georgia counties with an approved Annual County Emergency Management Work Plan
Total number of projects open in the Public Assistance grant program

100% 156
3,095

Total number of projects open in the Hazard Mitigation grant program

171

Number of Certified Emergency Managers trained by the agency

87

Number of days the State Operations Center was open to coordinate state

159

response to disasters or emergencies

Number of school safety training programs provided

46

Number of persons that attended agency sponsored WebEOC training

104

Dollar value of payments processed to local governments

$114,528,564

Number of Homeland Security subawards managed

346

Number of counties with wireless emergency 911 plans

176

100% 157
2,249 181 38 365 83 17
$46,454,730 488 177

100% 158
1,961 186 83 365 121 55
$45,514,032 397 155

100% 150 901 224 95 95 228 281
$56,274,636 446 155

Georgia Commission on Equal Opportunity
Percentage of employment discrimination complaints against a state agency closed within 90 days (per calendar year)
Percentage of successful performance evaluations by the U.S. Equal Employment Opportunity Commission (per calendar year).
Percentage of successful performance evaluations by the U.S. Department of Housing and Urban Development (per calendar year).
Number of employment discrimination complaints received against a state agency (per calendar year).
Average number of hours to complete an employment discrimination investigation (per calendar year).

6% 100% 100%
46 33

3% 100% 100%
41 35

6% 100% 100%
37 17

14% 100% 100%
25 15

53

Program Performance Measures:
Number of fair housing complaints received (per calendar year).

FY 2020 Actual
18

FY 2021 Actual
18

FY 2022 Actual
71

FY 2023 Actual
122

Percentage of fair housing complaints closed within 100 days (per calendar year).
Average number of hours to complete a fair housing complaint investigation (per calendar year).
Percentage of employment discrimination complaints closed (per calendar year).

6% 29 67%

0% 39 73%

17% 23
84%

12% 7
84%

Percentage of fair housing complaints closed (per calendar year).

56%

56%

32%

43%

Percentage of employment discrimination complaints closed by mediation and/or

10%

10%

0%

0%

conciliation.

Percentage of fair housing complaints closed by conciliation.

50%

28%

26%

8%

Amount of monetary and/or non-monetary mediation or conciliation settlements

$10,000

$46,750

$0

$0

for employment discrimination.

Amount of monetary mediation or conciliation settlements for housing discrimination

$6,021

$6,876

$992

$6,931

Non-monetary mediation or conciliation settlements for housing discrimination.

$4,302.53

Single family Mandatory Fair Respondents

(Amount of waived dwelling rental Housing Training agreed to allow

rent, fees, and previously denied

for Housing the Complainant to

fines)

Develop

Providers proceed with the

Reserved

Reasonable Carpet replaced process required

Handicap Parking Accommodation &

by property

by Gwinnett

Space

Modification

management Townhomes to

Policies and

company apply for a new

designate a

Fair Housing

lease under

Disability Poster Display at Section 8 housing

Coordinator to subject properties and determine his

handle all

Mold

qualifications

reasonable Inspection/Mold

fairly, without

accommodation & Remediation for consideration for

modification subject properties

the delayed

requests Waived all rent

payment by

Carpet replaced and late fees for a Behavioral Health,

by property specified time

to not pursue

management frame to permit eviction of the

companytenant to bring rent Complainant due

Replacement of

current to the late rental

six solar lights Negotiated a

payment by

Fair Housing rental due date Behavioral Health

Poster Display at modification for a in the total amount

subject properties tenant receiving

of $1,659.00,

Mandatory Fair disability income

itemized as

Housing Training

January, February,

for subject

and March 2021

properties

rent in the amount

of $553.00 each

month

("Behavioral

Health Rental

Payment"), and

paid to

Respondents in

April 2021.

Respondents

agreed to waive

the late fees due

and owed by the

Complainant

because of the

delinquent

Behavioral Health

rental payment.

54

Program Performance Measures: Office of the State Inspector General
Number of complaints received Number of no probable cause complaints Number of probable cause complaints resulting in an investigation Average time to resolve a complaint (in hours) Number of cases open / active at year end Number of cases closed Percentage of recommendations accepted by state agencies Number of outreach and training events conducted Number of cases concluded with action Value of fraud referred for prosecution

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

FY 2023 Actual

217

179

327

587

182

147

291

566

35

32

36

21

103

168

124

185

34

42

26

30

259

172

301

561

100%

100%

100%

100%

43

13

12

10

23

9

6

9

$13,056,949.22 $11,347,812.33 $9,011,341.99 $8,904,031.08

Georgia Professional Standards Commission
Number of approved educator preparation programs
Average processing time for certification cases submitted with all necessary documentation (in days)
Number of certification cases completed
Number of individuals with an active GaPSC credential
New ethics complaints received
Percentage of ethics cases extended by the Commission past the 60 calendarday timeframe established in Georgia code
Percentage of ethics cases cleared by the Commission voting "no probable cause" after an investigation
Number of P-16 educators and administrators reached through outreach events and training opportunities
Percentage of educator preparation program completers who qualify for certification
Percentage of completers of a PSC-approved teacher preparation program who are employed in a Georgia public school the year after program completion and remain employed for at least three years Percentage of completers of a PSC-approved teacher preparation program who are employed in a Georgia public school the year after program completion and earn an unsatisfactory or ineffective annual performance rating in one of the first five years of employment Percentage of students enrolled in Georgia-approved educator preparation baccalaureate programs that passed the Georgia Assessment for the Certification of Educators on the first attempt
Governor's Office of Student Achievement
Average number of days to complete an audit
55

984 6
91,415 314,754
1,728 22% 23%
6,596 92% 86% 6%
92%

985 9
93,457 310,069
1,343 19% 22%
5,931 97% 87% 5%
90%

1,027 3
102,569 312,642
1,703 20% 22%
10,104 96% 87% 5%
86%

1,022 3
102,510 314,320
1,786 23% 26%
9,885 95% 85% 3%
85%

190

140

153

150

Program Performance Measures:
Number of elementary and middle schools audited statewide
Number of elementary and middle schools flagged for testing irregularities
Average number of unique visits to GOSA website per month
Number of research studies published
Number of policy briefings on educational developments published on GOSA website Number of Georgia Milestones Assessments monitored by the state
Percentage of students in schools served by mentors reading on benchmark
Percentage of school districts who nominated a student for the Governor's Honors Program Percentage of schools audited that were flagged requiring further inquiry

FY 2020 Actual
1,800 13
47,371 3 0
N/A N/A 87% 6%

FY 2021 Actual
N/A N/A 48,712
4 2 N/A N/A 73% N/A

FY 2022 Actual
N/A N/A 90,036
3 4 N/A N/A 82% N/A

FY 2023 Actual
N/A N/A 98,646
2 5 31 N/A 82% N/A

56

Program Performance Measures:
Department of Human Services
Adoptions Services
Number of finalized adoptions
Percentage of adoptions finalized within six months of adoptive placement
Percentage of children exiting foster care for adoption within 24 months of their last removal from home Number of finalized adoptions as a percentage of total eligible children
Percentage of children with an adoption disruption (i.e., children in an adoptive home but the adoption is not finalized)
Out-of-School Care Services
Number of youth who participate in afterschool and summer programs
Percentage of youth in foster care who participate in after school programs

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

FY 2023 Actual

1,416 92.16% 20.19% 43.34%
2.82%

1,289 87.70% 12.56% 43.26%
2.19%

1,240 90.95% 14.27% 43.36%
2.22%

1,279 93.59% 14.46% 40.97%
2.90%

25,903 1.05%

16,967 2.40%

25,715 2.45%

21,088 2.70%

Child Abuse and Neglect Prevention
Number of children reached
Number of families reached
Number of community-based partnerships
Number of local entities participating in Abstinence Education Grant Program

53,502 34,076
32 98

44,224 24,417
32 98

68,662 36,408
38 135

72,583 33,745
54 152

Child Support Services
Percentage of current support collected compared to the total current support amount owed (per federal fiscal year)
Percentage of child support cases paying towards arrears compared to the total number of child support cases with arrears due (per federal fiscal year)
Number of active cases (per federal fiscal year)
Percentage of child support cases with support orders established compared with the total number of child support cases (per federal fiscal year)
Total child support collections disbursed to custodial parents and the state treasury (per federal fiscal year)

62.05%

62.42%

59.60%

76.19%

71.64%

67.14%

356,877

340,577

328,192

90.40%

90.13%

89.80%

$835,689,352 $751,964,843 $709,435,395

Child Welfare Services
Number of calls screened out
Number of investigations conducted
Number of substantiated maltreatment incidents
Percentage of calls responded to within designated priority of the receipt of the report of alleged maltreatment

35,981 40,182 11,857 54.31%

33,192 31,894 13,261 88.80%

70,584 32,165 13,390 69.47%

N/A N/A N/A N/A N/A
72,744 34,078 15,889 90.32%

57

Program Performance Measures:
Number of Family Preservation Cases
Number of Family Support Cases
Percentage of children who return home within 12 months of being removed
Percentage of children who were victims of subsequent maltreatment within 6 months Percentage of foster children who re-enter foster care within 12 months
Child Protective Service worker average caseload
Child Protective Service worker turnover rate
Percentage of state served by child advocacy centers
Number of forensic interviews conducted by child advocacy centers
Percentage of forensic interviews conducted for sexual abuse allegations

FY 2020 Actual
7,213 37,238 54.43% 2.34% 2.89%
15.1 26.25%
98.0% 11,034 50.00%

FY 2021 Actual
6,573 27,028 46.97% 1.94% 3.00%
13.1 29.10%
97.0% 11,958 73.40%

FY 2022 Actual
8,082 25,098 26.60% 2.38% 4.95%
15.3 55.40% 100.0% 11,932 72.00%

FY 2023 Actual
7,813 24,203 25.79% 2.17% 4.78%
11 47.80%
99% 11,876 71.00%

Community Services

Number of low-income individuals who were assisted by Community Services

159,405

N/A

N/A

N/A

Block Grant Funds (per federal fiscal year)

Number of individuals receiving emergency assistance (per federal fiscal year)

132,985

N/A

N/A

N/A

Percentage of participants who were unemployed and obtained a job (per federal fiscal year)

44%

N/A

N/A

N/A

Percentage of participants who became employed and maintained a job for at least 90 days (per federal fiscal year)

60%

N/A

N/A

N/A

Percentage of participants who obtained educational skills/competencies required for employment (per federal fiscal year)

33%

N/A

N/A

N/A

Number of senior citizens receiving services who maintain an independent living

38,948

N/A

N/A

N/A

situation (per federal fiscal year)

Number of individuals with disabilities served who maintain an independent living

24,105

N/A

N/A

N/A

situation (per federal fiscal year)

Number of low-income participants who obtained court-ordered child support payments leading to becoming more self-sufficient (per federal fiscal year)

2,087

N/A

N/A

N/A

Departmental Administration (DHS)
Number of clients receiving transportation services
Number of trips provided by transportation services
Total funds expended for transportation
Cost per trip for transportation services
Percentage of background investigations initiated by electronic fingerprinting technicians within 14 calendar days (Target: 95%)

14,097 1,554,262 $20,115,041
$12.94 99%

8,561 801,583 $13,583,518
$16.95 99%

65,347

13,032

1,225,131

1,277,407

$24,348,473

$29,154,030

$19.87

$22.82

99%

99%

58

Program Performance Measures:
Number of Supplemental Nutrition Assistance Program (SNAP) recovery referrals
Number of Application Service Requests (ASRs)
Percentage of Application Service Requests (ASRs) completed by the agreed upon date
Agency turnover rate

FY 2020 Actual
4,829
1,237
93.95%
17.60%

FY 2021 Actual
9,087
1,033
97.03%
18.10%

FY 2022 Actual
7,627
627
98.25%
27.90%

FY 2023 Actual
14,528
444
97.97%
23.80%

Elder Abuse Investigations and Prevention
Number of complaints received by the Long-Term Care Ombudsman Percentage of Long-Term Care Ombudsman complaints resolved to the client's satisfaction Number of reports of abuse, neglect, or exploitation Number of wards Number of participants in the At-Risk Adult Crime Tactics Training Program Percentage of Adult Protective Services investigations initiated within 10 days Percentage of Adult Protective Services investigations completed within 45 days Average Adult Protective Services investigator caseload Average Adult Protective Services guardianship manager caseload Adult Protective Services (APS) investigator turnover rate Public guardianship case manager turnover rate Percentage of reports resulting in an investigation Percentage of investigations where claims were substantiated Amount of consumer savings through elderly legal assistance counseling Number of legal client served

4,555 73.00% 62,446
1,132 269
76.00% 81% 25 24
10.00% 13.00%
85% 44.60% $12,080,735 35,418

3,477 68.00% 31,768
1,179 305
66.00% 49% 30 25
16.80% 16.00%
66% 47.00% $38,038,966 94,719

4,305 69.00% 35,636
1,284 306
79.00% 58% 28 26
28.10% 48.00%
67% 49.00% $23,009,914 153,008

4,353 72.00% 39,700
1,312 336
79.00% 65% 29 28
20.20% 36.00%
66% 47.00% $26,623,992
3,053

Elder Community Living Services
Number of months Non-Medicaid Home and Community Based Services program participants delayed admission into a more costly facility Non-Medicaid Home and Community Based Services clients served
Average cost per Non-Medicaid Home and Community Based Services client

46 37,780 $2,131

41 40,146 $2,228

43 40,733 $2,146

42 38,299 $1,516

59

Program Performance Measures: Elder Support Services
Percentage of clients retaining employment for 6 months or longer Out-of-pocket savings to Medicare consumers
Number of Aging & Disability Resource Connection (ADRC) clients served
Percentage of clients receiving either home delivered meals or congregate meals that maintain or improve their nutrition risk score Number of seniors served meals at senior centers
Number of seniors served home delivered meals
Number of home delivered meals
Number of Money Follows the Person transitions
Money Follows the Person savings to Medicaid (based on average Medicaid Nursing Home costs) Number of senior center meals served
Percentage of clients that report they eat two or fewer meals a day

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

FY 2023 Actual

39.70% $16,857,387
70,558 68.00% 15,072 18,217 2,830,706
216 $7,735,000
1,151,965 23%

24.60% $648,748
77,929 69.00% 10,651 26,562 3,958,817
216 $10,378,368
1,255,460 31%

37.30% $962,146
80,553 69.00% 15,210 21,870 3,316,865
158 $7,836,168
1,452,712 48%

31.70% $538,592
81,414 71.00% 15,116 15,969 2,976,629
147 $7,438,788
1,517,727 11%

Energy Assistance
Number of households that received energy assistance (per federal fiscal year)
Number of households that received crisis energy assistance (per federal fiscal year) Average payment received for regular energy assistance (per federal fiscal year)
Average payment received for crisis energy assistance (per federal fiscal year)
Percentage of LIHEAP recipient households that have at least one member who is either elderly, disabled or under the age of five (per federal fiscal year) Percentage of households authorized for assistance within 11 days from date of application (per federal fiscal year) Number of elderly households authorized for assistance in order to retain heating services (per federal fiscal year)
Federal Eligibility Benefit Services
Number of food stamp cases
Food stamp eligibility accuracy rate (maintain error rate below national average)
Percentage of individuals receiving Right from the Start Medicaid within 45 days of application
Out-of-Home Care
Number of licensed foster homes

251,069 27,962
$396.78 $396.78 72.94% 74.53% 160,273

179,258 11,185
$397.67 $395.47 75.94% 65.47% 118,082

148,405 10,799
$481.97 $456.65 76.75% 63.31% 104,143

659,552 88.00% 80.54%

821,359 85.53% 95.73%

762,636 86.37% 93.10%

8,151

7,794

6,838

N/A N/A N/A N/A N/A N/A N/A
760,649 83.00% 83.76%
6,102

60

Program Performance Measures:
Number of children in the legal custody of DFCS
Percentage of siblings placed together in out-of-home care
Percentage of children in care for 12-24 months with two or fewer placement settings Percentage of children placed with relatives
Percentage of children in congregate care
Percentage of children who do not experience maltreatment while in foster care

FY 2020 Actual
18,402
72.34%
49.02%
38.00%
15.86%
99.63%

FY 2021 Actual
16,475
71.69%
52.82%
45.19%
15.80%
99.98%

FY 2022 Actual
15,860
84.21%
52.10%
23.38%
8.84%
98.84%

FY 2023 Actual
15,846
85.72%
52.70%
24.00%
9.18%
94.00%

Refugee Assistance
Percentage of participating refugees obtaining employment
Percentage of refugees retaining employment for 90 days
Percentage of refugees entering full time employment offering health benefits
Cost per refugee entering employment
Percentage of refugees receiving health screenings within their first 30 days in the country Number of eligible refugees receiving English language instruction
Number of eligible refugees receiving social adjustment services
Percentage of Refugees who terminate Refugee Cash Assistance/Temporary Assistance for Needy Families(TANF)due to employment. Number of Refugees initially resettled in Georgia.
Number of Refugees who entered full time employment.

43.32% 86.76% 81.01% $1,934 87.00%
373 1,083 100%
375 284

57.19% 92.01% 92.16% $1,096 96.00%
149 1,177 100%
340 338

63.69% 89.02% 87.23% $1,102 92.00%
420 1,755 100% 2,272
486

29.63% 83.75% 89.17% $1,835.74 14.00%
578 1,407 100% 4,866
283

Residential Child Care Licensing
Number of initial licensure inspections and the number of annual re-licensure inspections
Number of complaints and incident reports received
Percentage of licensed facilities, agencies and institutions who received a followup visit within the required time frame following the issuance of an Enforcement Action Percentage of surveys closed within 45 days from the survey start date
Percentage of complaints received and incident reports that result in investigations
Average number of days for investigations

296 10,507 100.00% 45.30% 13.00%
122

309 5,456 100.00% 60.80% 3.80%
105

301 5,048 100.00% 57.89% 3.46%
83

280 4,715 86.00% 69.72% 3.00%
57

61

Program Performance Measures: Support for Needy Families - Basic Assistance
Number of adults receiving cash assistance
Percentage of individuals receiving assistance within 45 days of application
Support for Needy Families - Work Assistance
Percentage of single parent households who are in qualified work activities
Percentage of households who return to Temporary Assistance for Needy Families (TANF) in 1st year following exit Percentage of cases renewed online

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

FY 2023 Actual

901 96.95%

1,391 99.67%

1,375 99.39%

1,832 98.57%

N/A 7.70% 58.51%

17.51% 4.73%
64.73%

81.25% 4.43%
83.44%

80.65% 4.55%
77.58%

62

Program Performance Measures:
Department of Human Services: Attached Agencies
Council On Aging
Percentage of participants who have a better understanding of issues that benefit elderly Georgians as a result of council training, education, and advocacy efforts (Target: 75%) Legislation initiated, influenced and/or enacted each legislative session which benefits older Georgians (Target: 10)
Forums and other events conducted which promote issues beneficial to elderly Georgians (Target: 20)

FY 2020 Actual
97.5% 18 97

FY 2021 Actual
96.0% 14
103

FY 2022 Actual
98.0% 6
39

FY 2023 Actual
99.0% 5
55

Family Connection
Family Connection collaboratives' training satisfaction rate
Average dollar leveraged with cash and in-kind per state appropriated dollar by county collaborative (FY18 estimated amount) Number of local, regional and statewide technical assistance events delivered
Number of KIDS COUNT data tools

N/A $3
8,784 11

98.16% $3
3,302 12

96.15% $3
4,419 13

95.00% $4
3,057 7

Georgia Vocational Rehabilitation Agency: Business Enterprise Program

Percentage increase in the number of blind vendors

1%

Amount collected in total sales

$7,338,990

Number of vendors

64

0% $4,978,002
57

0% $5,947,945
52

0% $6,700,263
51

Georgia Vocational Rehabilitation Agency: Departmental Administration

Agency turnover rate

13.45%

Number of audit findings

0

Number of customers complaints

278

Percentage of federal grants utilized

93%

Percentage of agency funding dedicated to administration

5%

12.50% 0
167 87%
6%

17.00% 0
289 76%
5%

22.00% 0
229 71%
7%

Georgia Vocational Rehabilitation Agency: Disability Adjudication Services

Percentage of disability benefit determinations found to be correct (Federal

93.50%

Standard: 97%)

Average number of days to determine claims (Federal Standard: 137 days)

127.0

Number of claims adjudicated

110,216

93.70% 161.6
84,442

93.60% 192.7
93,710

97.00% 224.2
90,490

Georgia Vocational Rehabilitation Agency: Georgia Industries for the Blind

Number of blind persons employed by Georgia Industries for the Blind (GIB)

53

34

34

27

63

Program Performance Measures:
Total revenue generated from products and services
Percentage of total direct labor hours performed by individuals who are legally blind (Federal Minimum Standard: 75%) Percentage of total revenue from services
Percentage of total revenue from commercial sales
Percentage of total revenue from federal sales

FY 2020 Actual
$6,115,599
76.60%
8.30%
1.40%
86.60%

FY 2021 Actual
$5,194,566
73.10%
8.55%
1.40%
88.51%

FY 2022 Actual
$3,763,939
74.50%
11.94%
2.00%
80.54%

FY 2023 Actual
$3,547,348
75.90%
12.24%
2.01%
85.50%

Georgia Vocational Rehabilitation Agency: Vocational Rehabilitation Program

Number of clients served

36,287

Percentage of cases determined eligible within 60 days from the date of application
Percentage of individuals who obtained successful employment for at least 90 days after cases were closed (Federal Performance Level > 55.8%)
Number of clients on the waiting list for services

67% 32%
0

Number of residential Vocational Rehabilitation (VR) clients served

1,050

Average daily cost per student (in state general funds)

$84

Number of residential VR admissions

1,308

Average daily residential VR census

110

Average length of residential VR program participation (in days)

31

29,173 62% 24% 447 665 $79 597 107 65

28,760 68% 22% 922 720 $113 590 97 163

28,190 66% 28% 0 171 $225 78 47 316

64

Program Performance Measures:
Commissioner of Insurance
Departmental Administration (COI)
Number of payments processed Percentage of payments processed electronically Average number of days to process payments Number of audit findings Agency turnover rate Average number of business days to execute a contract
Enforcement
Number of cases closed with actions Fines collected Percentage of total cases closed with actions Number of cases referred to the Office of Administrative hearings (OSHA)
Fire Safety
Number of inspections conducted Percentage of mandated inspections completed (June to June) Percentage of inspections conducted that are re-inspections Number of permits and approvals issued Number of fire investigations initiated upon request of local authorities Number of fire investigations closed Number of investigations determined to be arson Number of arson investigations closed Amount of fines assessed

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

FY 2023 Actual

2,901 88.70%
15 0
18.00% N/A

2,931 86.73%
15 0
21.00% N/A

3,173 88.78%
5 0 20.00% 30

2,965 90.03%
5 0 19.63% 30

206 $1,261,515
6.2% 0

573 $296,569
19.0% 0

663 $5,227,599
64.6% 0

269 $50,505
43.0% 0

42,201 30% 17%
32,721 427 249 142 79
$122,240

43,450 31% 17%
10,121 408 315 173 87 $0

42,145 42% 12%
26,613 540 201 117 71 $0

52,107 57% 4.7%
27,897 565 391 174 82
$17,705

65

Program Performance Measures: Special Fraud
Number of fraud investigations completed
Insurance Regulation
Percent of domestic insurers who are financially stable Number of licensed insurance companies Average number of days to resolve consumer complaints Dollars returned to Georgia consumers via complaint resolution

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

FY 2023 Actual

573

578

593

503

100% 1,621
32 $7,962,113

100% 1,621
41 $11,753,415

100% 1,621
48 $18,750,056

97% 1,632
39 $21,381,250

66

Program Performance Measures:
Georgia Bureau of Investigation
Bureau Administration
Accounts payable transactions processed
Percentage of electronic payments
Amount of payments processed
Accounts payable transactions processed by GBI
Accounts payable transactions processed by CJCC
Agency turnover rate (excluding retirements)
Number of open records requests fullfilled
Number of audit findings

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

FY 2023 Actual

43,538

43,854

43,191

43,669

64.14%

65.39%

68.54%

69.71%

$320,839,148.39 $278,236,588.23 $294,539,559.47 $321,822,189.59

13,634

13,416

13,772

14,693

29,904

30,438

29,419

28,976

7.88%

7.50%

10.50%

10.0%

4,817

5,151

5,301

5,843

0

0

0

0

Criminal Justice Information Services
Percentage of criminal history background service requests processed within 24 hours of receipt Percentage of manually reported final disposition data processed within 30 days of receipt Percentage of reported arrest data processed within two hours of receipt
Number of applicant fingerprint based background checks completed
Average daily message traffic for the Criminal Justice Information Services system
Forensic Scientific Services
Scientist turnover rate (excluding retirements)
Backlog of cases
Total number of reports released
Percentage of reports released in 45 days
Combined DNA Index System matches
Open records requests received
Number of child fatalities reviewed (per calendar year)

100% 100%
94% 477,548 2,280,574

100% 100%
93% 573,195 2,404,710

100% 100%
93% 519,524 2,831,894

100% 100%
97% 461,681 2,976,741

7.49% 27,987 119,421 44.7%
1,185 4,014
405

9.14% 29,045 107,128 56.2%
679 4,040
405

9.38% 39,033 99,166 55.0%
612 4,324
381

8.20% 42,775 108,415 46.9%
1,752 4,770
398

Regional Investigative Services
Number of criminal investigations opened

6,697

7,418

7,230

6,856

67

Program Performance Measures:
Number of criminal investigations closed
Agent turnover rate (excluding retirements)
Number of arrests by the Investigative Division
Value of contraband seized

FY 2020 Actual
6,369

FY 2021 Actual
7,152

FY 2022 Actual
6,839

FY 2023 Actual
6,747

1.82%

4.79%

4.10%

4.50%

1,038

1,507

1,297

1,289

$50,513,328.10 $130,676,494.94 $167,147,833.55 $172,416,586.95

68

Program Performance Measures:
Georgia Bureau of Investigation: Attached Agencies
Criminal Justice Coordinating Council
Number of victims served by grant funded programs

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

FY 2023 Actual

275,263

282,509

257,743

327,930

Total victim compensation paid

$20,414,594

$20,025,384

$17,177,526

$15,825,227

Average number of days to process a Georgia Crime Victim Compensation Program application
Average Georgia Crimes Victim Emergency Fund (GCVEF)payment per victim

51 $886

48 $1,049

47 $789

46 $984

Number of claims paid by the Georgia Crime Victims Emergency Fund (GCVEF)

17,202

19,460

22,010

20,562

Number of law enforcement counties served by criminal justice grants

129

138

135

139

Number of adult offenders served through accountability courts

9,685

7,987

6,998

7,230

Adult offender accountability court diversion savings

$142,527,962 $113,141,800 $107,072,415 $146,242,507

Juvenile offender accountability court diversion savings

$32,760,717

$28,710,256

$29,233,744

$31,208,757

Number of state-funded accountability courts

157

169

173

184

Number of juvenile justice grants by county

26

42

45

49

Total number of federal grants administered annually

61

71

86

112

Number of victims served by all funded domestic violence agencies

35,043

49,856

51,546

60,485

Number of sexual assault forensic medical exams funded by GCVEF

4,457

4,660

4,442

3,956

Number of victims served through funded child advocacy centers

13,390

16,372

18,427

22,893

Number of juvenile offenders diverted through juvenile accountability courts

241

214

220

234

Number of adult offenders successfully completing accountability court programs

1,778

2,012

1,589

1,564

Number of juvenile offenders successfully completing accountability court programs
Number of CACJ recognized Accountability Courts statewide

63

65

52

50

169

170

173

184

Criminal Justice Coordinating Council: Family Violence
Number of domestic abuse victims served
Number of sexual assault victims served
Number of site visits conducted
Domestic violence shelter occupancy rate

77,589 11,146
62 139.55%

76,550 10,222
80 49.50%

81,674 8,745 78
57.07%

90,231 8,975 76
72.27%

69

Program Performance Measures:
Department of Juvenile Justice
Community Service
Percentage of DJJ Youth days served in Community Services
Percentage of youth with no new offense while under community supervision
Daily average of youth supervised by Community Services
Community Services average caseload per officer
Percentage of youth re-offending within one year after completion

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

FY 2023 Actual

82.65% 89.35%
3,454 19
19.42%

82.04% 91.90%
7,506 20
17.01%

83.34% 91.76%
8,005 20
18.72%

84.49% 86.83%
9,240 21
18.20%

Departmental Administration (DJJ)
Percentage of new juvenile correctional officers that successfully completed new hire training Average number of days investigation cases remain open
P.O.S.T. certified employee turnover rate

79.92% 20
66.80%

86.98% 28
74.66%

79.31% 24
68.00%

65.91% 21
73.00%

Secure Commitment (YDCs)
Number of youth served in YDCs
Average utilization rate of average bed space
Percentage of long-term youth discharged from commitment that are readjudicated or resentenced within one year of release Number of Short-Term Program days served
Number of Short-Term Program youth served
Youth Development Campus juvenile corrections officer turnover rate
Youth Development Campus average cost per day
Percentage of eligible youth receiving General Education Diploma/High School Diploma/Vocational Certificate
Secure Detention (RYDCs)
Average cost per care day
Number of admissions to RYDCs
Average length of stay (in days)
Number of Short-Term Program (STP) sentence completions (RYDCs only)
Number of STP sentence completions (RYDCs and YDCs)

624 50.61%
6.40% 11,821
530 80.34% $672.75 55.00%

500 44.54%
7.46% 8,377
406 81.27% $803.59 45.00%

454 39.30%
3.93% 12,234
568 63.00% $936.53 42.00%

427 37.25%
5.60% 12,830
612 88.00% $1,066.29 47.00%

$412.00 6,660 33 528 530

$494.22 4,646 48 399 408

$482.00 5,813 40 557 568

$455.39 6,418 37 598 612

70

Program Performance Measures:
Number of validated status offenders detained in RYDCs Juvenile Correctional Officer (JCO) attrition rate Percentage of youth on mental health caseload Number of YDC youth housed in RYDCs Number of youth awaiting community placement Number of recreation staff Juvenile Detention Counselor (JDC) attrition rate Amount of paid in holiday/FLSA pay for security staff Number of youth with substance abuse needs

FY 2020 Actual
126

FY 2021 Actual
124

FY 2022 Actual
162

FY 2023 Actual
156

100.00%

96.00%

114.00%

118.00%

41.30%

43.76%

40.81%

40.00%

176

145

140

167

50

26

35

42

41

54

47

24

31.42%

34.29%

71.00%

36.18%

$1,364,673.75 $1,358,324.71 $1,529,312.89 $1,991,493.91

141

83

81

98

71

Program Performance Measures:
Department of Labor
Departmental Administration (DOL)
Number of Audit Findings
Average days to process a payment
Number of payments processed
Percentage of payments made electronically
Percentage of travel reimbursements paid within 30 days of submission of a complete travel voucher Percentage of federal financial reports submitted within 45 days of the end of the quarter Agency turnover rate
Percentage of participating employees who completed the excel leadership class
Number of documents digitized and stored through the Department's enterprise imaging application

FY 2020 Actual
5 2.60 12,175 42.98% 98% 100% 13.40%
0% 3,793,084

FY 2021 Actual
6 3.90 5,273 49.90% 100% 100% 11.00% N/A 4,705,952

FY 2022 Actual
5 2.68 6,240 48.77% 99% 100% 17.20% N/A 3,777,426

FY 2023 Actual
N/A 4.65 8,724 37.85% 98% 100% 19.90% N/A 4,331,419

Labor Market Information
Rate of accurate data collected for the Current Employment Statistics program (fed. target is 98%)
Survey response rate for the Occupational Employment Statistics Survey of employers (fed. target is 75%)
Percentage of data accurately coded for the Quarterly Census of Employment and Wages report

99.9% 66.30%
99.5%

99.5% 66.80%
99.5%

99.5% 71.30%
99.3%

99.9% 78.60%
99.1%

Unemployment Insurance
Percentage of unemployment benefits made within 21 days
Percentage of UI recipients paid accurately
Number of employers with a tax liability
Percentage of new employer accounts with obligation determined within 90 days

78.60% 95.80% 254,952 90.10%

65.80% 95.88% 276,788 90.30%

56.80% 86.92% 292,128 91.60%

68.00% 78.65% 305,841 91.20%

Workforce Solutions
Percentage of customers retaining employment following services Percent of customers obtaining employment following services Number of ES customers receiving services Number of job orders received from businesses Jobs for Georgia graduation rate

68.9%

64.4%

64.3%

N/A

68.9%

62.8%

60.9%

N/A

548,165

432,112

243,828

N/A

152,068

198,541

352,441

N/A

100%

98%

100%

N/A

72

Program Performance Measures:
Department of Law
Department of Law
Department turnover rate
Percentage of payments made by check
Number of complaints and inquiries received and responded to by the Consumer Protection Unit

FY 2020 Actual
13.01% 20.05% 23,710

FY 2021 Actual
12.09% 19.22% 25,445

FY 2022 Actual
16.67% 16.33% 26,078

FY 2023 Actual
19.17% 12.37% 30,737

Medicaid Fraud Control Unit
Number of cases opened Percentage of cases resolved within one year Number of investigations concluded Dollar value of recovery Average collections per auditor

152

170

154

131

11.00%

30.00%

22.00%

19.00%

84

264

168

133

$20,030,785.00 $6,678,929.00 $3,351,952.00 $19,695,046.00

$2,861,541.00

$834,866.00

$478,850.00 $2,813,578.00

73

Program Performance Measures:
Department of Natural Resources
Coastal Resources
Number of participants in coastal education programs or outreach events
Acres certified for public shellfish harvest
Average days to process a Coastal Marshlands and Protection Act (CMPA) permit Average days to process a Shore Protection Act (SPA) permit
Number of unauthorized activities resolved to a compliance standard within 90 days Number of Coastal Marshlands Protection Act (CMPA) permits
Number of Shore Protection Act (SPA) permits

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

FY 2023 Actual

22,929 8,532 284 208 66 18 8

17,914 8,532 291 159 82 15 4

10,115 8,532 311 224 52 18 5

11,692 8,532 255 169 31 32 10

Environmental Protection
Number of Notice of Violations issued
Number of consent orders executed
Settlement dollars collected for executed consent orders
Number of air permit applications processed
Water withdrawal for municipal and industrial water use (in gallons per capita per day) Number of agricultural water meters installed
Average number of days to resolve a citizen complaint
Percentage of public drinking water systems meeting federal health based standards Number of expedited air permits completed
Percentage of landfills in compliance with groundwater standards
Number of agricultural water meters replaced or repaired,
Water withdrawal for municipal water use (in gallons per capita per day)

2,801 982
$2,321,515 533 145 76 183
97.1% 47
57.0% 1,007
105

4,213 300
$2,420,391 448 145 122
1,768 98.5%
49 56.0% 1,331
106

4,770 414
$5,425,247 374 142 133 210
99.5% 38
58.9% 955 103

4,575 252
$2,529,851 481 149 80 52
98.5% 73
59.1% 626 109

Hazardous Waste Trust Fund
Number of sites removed from the Hazardous Site Inventory
Dollar amount collected in hazardous waste fees, hazardous substance fees, and civil penalties Dollar amount reimbursed to local governments for cleanups

11 $19,249,212
$832,383

15 $10,882,759
$1,561,730

13 $23,593,277
$1,320,273

14 $18,283,327
$688,105

74

Program Performance Measures:
Number of abandoned sites undergoing corrective action Number of abandoned sites on the HSI list
Law Enforcement
Number of Boating Under the Influence arrests Number of boater/hunter safety students Number of licensed hunters and anglers Number of water and land search and rescue cases Number of hunting and boating incidents Number of boating vessels checked Number of licenses checked Number of citations issued Average number of cases per Ranger Average response (completion) time for hunting and boating incidents (in minutes)
Parks, Recreation and Historic Sites
Percentage of customer comments indicating their overall park experience was good, very good, or excellent Number of park, recreation, and historic site visitations Average occupancy of cottages Average occupancy of campsites and yurts Average weekend occupancy for cottages Average weekend occupancy for campsites and yurts Number of rounds of golf booked Average return on investment of state parks as a whole Average return on investment for state park golf courses Number of park passes sold

FY 2020 Actual
19
62

FY 2021 Actual
22
61

FY 2022 Actual
19
60

FY 2023 Actual
26
64

211 22,611 1,384,323
337 145 26,461 38,314 18,322
99 27

213 31,606 1,330,403
405 150 34,505 40,359 13,771
70 28

271 31,886 1,360,198
720 137 24,142 58,595 19,506 102
32

281 30,476 1,380,215
592 128 20,156 57,571 19,530 101
30

97.00% 9,918,853
43.00% 46.00% 76.00% 76.00% 76,094 82.00% 93.00% 1,008,377

97.00% 12,524,879
56.00% 57.00% 91.00% 81.00% 86,575 83.00% 99.00% 1,236,255

96.00% 12,447,063
57.00% 55.00% 82.00% 76.00% 91,249 82.00% 94.00% 1,093,088

95.00% 12,736,764
55.00% 52.00% 86.00% 81.00% 101,396 81.00% 93.00% 998,226

75

Program Performance Measures: Solid Waste Trust Fund
Number of new or modified solid waste permits issued
Percentage of tires cleaned up through enforcement.
Percentage of tires cleaned up through state-led contract
Percentage of tires cleaned up through local government reimbursement.
Average number of days from initial inspection to state-led cleanup of scrap tire dump sites. Dollar amount reimbursed to local governments for scrap tire cleanups.
Number of permitted scrap tire facilities

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

FY 2023 Actual

7 14.3% 23.9% 61.8%
271 $659,450
2

7 9.8% 10.4% 79.8%
929 $604,896
2

11 8.7% 15.7% 81.0%
506 $658,601
0

8 10.1% 17.0% 72.9%
349 $772,916
0

Wildlife Resources
Number of dollars generated for Georgia's economy per state appropriated dollar spent on fisheries management and fishing Percentage of hunters who rate their hunting experience as satisfactory or better
Number of certified fishing licenses reported
Number of certified hunting licenses reported to the US Fish and Wildlife Service

$329.85 90%
907,294 625,142

$379.47 91%
1,116,830 724,269

$366.30 92%
1,065,774 746,251

$358.37 92%
1,114,640 819,893

76

Program Performance Measures:
State Board of Pardons and Paroles
Board Administration (SBPP)
Percent of invoices paid within 30 days
Number of Board clemency votes

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

FY 2023 Actual

96.00% 75,522

92.85% 59,354

95.17% 51,243

95.11% 62,969

Clemency Decisions
Number of Executive clemency hearings held (death)

3

0

1

0

Number of training hours delivered to agency by agency training staff

2,191

218

641

1,617

Number of offender files initiated

20,556

10,336

16,175

21,974

Number of investigations completed (legal, social, personal history, special interviews, other)
Number of inmates released by Board Action

39,063 10,410

21,637 8,581

33,681 6,234

34,568 5,863

Cost avoidance of offenders in the community under supervision versus prison costs for incarceration
Number of notifications to officials

$399,188,549.76 $404,993,883.24 $376,212,351.61 $319,742,401.08

65,748

44,617

42,290

41,269

Number of Board clemency votes

75,522

59,354

51,243

62,969

Board orders issued for pardons and restoration of rights

373

530

508

564

Number of delinquent reports reviewed

21,157

23,107

19,556

17,506

Number of Preliminary (Probable Cause) hearings conducted

196

332

304

267

Number of Final Revocation Hearings conducted

210

352

321

254

Number of Board Warrants Issued

5,768

6,055

4,851

4,161

Total Revocations

2,100

2,373

1,825

1,552

Number of GCIC Warrant Entries

3,263

3,624

3,091

2,427

GA Parolees supervised in other States on June 30

2,456

2,409

2,291

2,241

Out of State Parolees supervised in GA on June 30

1,415

1,471

1,474

1,405

Number of Cases Submitted for Board consideration

21,790

16,255

13,967

17,151

Number of Final Reviews completed by Hearing Examiners

10,543

10,160

9,393

8,401

Victim Services
Number of victims who received restitution

20,202

21,059

18,567

19,131

77

Program Performance Measures:
Number of new people registered in the Georgia Victim Information Program system Number of correspondence sent out to victims
Number of impact statements and notifications filed by the public with the Office of Victim Services Number of direct face to face contacts with District Attorney Victim-Witness staff
Number of Georgia Victim Information Program notification calls to victims
Number of calls to the Georgia Victim Information Program automated phone systems by victims and others Total Number of Tier 1 individuals registered in the Victim Information Program
Total Number of Tier 2 individuals registered in the Victim Information Program

FY 2020 Actual
3,359 16,460
3,447 28
148 4,389 2,664
695

FY 2021 Actual
1,562 18,052
1,809 33
920 4,900 1,290
272

FY 2022 Actual
2,555 22,602
2,481 75
2,033 3,271 2,029
526

FY 2023 Actual
3,561 31,467
3,051 93
3,051 4,379 3,280
281

78

Program Performance Measures:
State Properties Commission
State Properties Commission
Percentage of surplus property at or above market rate
Percentage of property acquired at or below market rate
Percentage of leases executed at or below prevailing market rate

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

FY 2023 Actual

100% 100% 100%

100% 100% 100%

100% 100% 100%

100% 100% 100%

79

Program Performance Measures:
Georgia Public Defender Council
Public Defender Council
Capital cases per attorney
Mental health cases per attorney
Percentage of clients contacted at least once per month
Cases assigned by all judicial circuits
Number of cases closed by all judicial circuits (includes cases opened in past years) Number of new conflict cases assigned

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

FY 2023 Actual

6 62 80.30% 110,590 82,462 14,302

6 68 74.50% 126,852 114,974 13,557

4 71 91.50% 136,213 135,222 12,410

6 67 92.10% 142,651 121,421 12,784

80

Program Performance Measures:
Department of Public Health
Adolescent and Adult Health Promotion
Number of school systems that adopt the evidence-based, 100% Tobacco Free School policy
Number of students attending schools designated as smoke free campuses
Number of registered callers to the Georgia Tobacco Quit Line
Number of adolescents ages 10-19 that complete evidenced based programs focused on adolescent health and youth development
Percentage of federally funded screening mammograms provided to women between 50-64 years of age
Percentage of Temporary Assistance for Needy Families supported teen centers that implement evidence based programs focused on adolescent health and youth development (Target > 50%) Percentage of abnormal colorectal screening test results with diagnostic followup treatment
Percentage of colorectal cancers diagnosed with treatment initiated
Percentage of initial pap tests provided to individuals who have never or rarely been screened for cervical cancer
Percentage of patients who receive final diagnosis of breast cancer after treatment has been initiated
Percentage of schools that adopt the evidence based, 100% Tobacco Free School policy
Percentage of eligible women receiving Long-Acting Reversible Contraceptives

FY 2020 Actual
139 1,580,192
10,392 2,233 85.6%
100.0% N/A N/A
50.5% 95.0% 76.8% 18.1%

FY 2021 Actual
139 1,723,127
7,814 1,858 69.1% 100.0%
N/A N/A 49.4% 95.1% 76.8% 11.5%

FY 2022 Actual
139 1,539,064
7,737 2,677 62.8% 100.0%
N/A N/A 70.5% 84.8% 76.8% 12.2%

FY 2023 Actual
139 1,703,171
7,520 1,735 63.0% 100.0%
N/A N/A 30.6% 93.2% 76.8% 13.6%

Adult Essential Health Treatment Services
Percentage of eligible enrolled patients served by the Cancer State Aid (CSA) program The number of public health districts (out of 18 total districts) with hospitals that have participation agreements with the Cancer State Aid Program to foster program outreach and access The number of public health districts (out of 18 total districts) with hospital-based and free-standing radiation centers providing access to radiation treatment services Total number of eligible enrolled patients receiving services from CSA
Total number of patients receiving hypertension management services
Percentage of patients whose blood pressure has lowered after receiving hypertension management services
Departmental Administration (DPH)
Number of payments processed
Percentage of payments processed electronically
Average number of days to process payments
Number of audit findings

83.16% 13 16
195 750 63.47%
29,565 82.00%
39 N/A

80.87% 12 16
230 730 71.90%
28,053 93.00%
20 N/A

92.47% 13 16
177 961 71.80%
25,391 84.00%
25 N/A

75.60% 13 16
135 1,308 55.00%
12,655 94.50%
16 N/A

81

Program Performance Measures:
Agency turnover rate
Average number of business days to execute a contract
Average number of days to complete onboarding of new hire

FY 2020 Actual
15.71%
N/A
N/A

FY 2021 Actual
16.88%
126
5

FY 2022 Actual
N/A
88
N/A

FY 2023 Actual
18.94%
81
5

Emergency Preparedness/Trauma System Improvement
Number of families assisted through safety equipment provided (per federal fiscal year) Strategic National Stockpile readiness score (1 = Pass; 0 = Did not pass)
Number of designated trauma centers
Average time to process Emergency Medical Services (EMS) medic license applications (in days) Average time to process EMS service license applications (in days)
Number of designated Level I-III trauma centers
Strategic National Stockpile proficiency score. For FY2015 CDC is modifying the tool they use to grade the states, Georgia piloted the tool with them this year and simply received a passing score as opposed to a numeric score. 100% is representative of the passing score.
Epidemiology
Percentage of foodborne disease cases captured by laboratory surveillance
Percentage of reportable disease investigations for which public health control measures were initiated within the appropriate timeframe Number of cases of reportable diseases submitted (per calendar year)
Number of outbreaks
Number of requests delivered by the Online Analytical Statistical Information System (OASIS) (per calendar year)
Immunization
Percentage of children who are up to date on recommended immunizations by their second birthday Number of public and private provider organizations that actively utilize Georgia Registry of Immunization Transactions and Services Number of vaccine-preventable outbreaks in the state of Georgia
Percentage of adolescents who are up-to-date on immunizations required for entry into the 7th grade Number of doses administered per public, private, and unknown funds
Number of doses administered to adults ages 19 years and older

13 1
33 1
10 25 100%

6 1 30 1 10 24 100%

96.50% 100.00%
20,638 1,290
238,615

96.50% 95.00% 1,300,999
5,456 450,821

80.60% 14,519
7 93.60% 8,087,007 3,468,857

N/A 15,930
2 N/A 15,924,688 11,255,186

12 1
34 1
10 24 100%
97.10% 99.90% 1,440,055
6,055 221,380
N/A 16,764
5 N/A 9,595,533 7,756,837

10 1
36 1
10 22 100%
97.60% 99.90% 1,025,077
3,037 240,455
74.10% 17,074
7 67.00% 9,483,815 5,124,511

82

Program Performance Measures:
Infant and Child Essential Health Treatment Services
Number of children receiving services through the Babies Can't Wait program
Number of children receiving services from the Children's Medical Services program
Percentage of very low birth weight infants (<1500 grams) delivered at facilities for high-risk deliveries and neonates
Percentage of third grade children who have received protective sealant on at least one permanent molar tooth

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

FY 2023 Actual

19,164 7,060
N/A 35.00%

17,660 6,856 N/A
35.00%

26,305 6,389
N/A 35.00%

17,543 6,143
86.04% 35.00%

Infant and Child Health Promotion
Number of newborn screenings performed

148,432

144,145

143,010

143,709

Average laboratory turnaround time for newborn screening (in days)

2.3

2.3

3

3.1

Amount of laboratory revenue collected for newborn screenings and remitted to Treasury
Percentage of newborn screenings referred to follow-up

$10,663,838.82 $9,246,388.82 $11,421,955.10 $13,830,968.67

6.73%

6.31%

7.77%

8.55%

Percentage of newborns who received a hearing screening

96.30%

96.20%

94.60%

96.19%

Number of children who received assessment from Children's 1st program

6,195

5,099

4,300

4,554

Number of pregnant women, infants, and children served by the Women, Infants,

181,450

182,862

219,694

N/A

and Children (WIC) program (per federal fiscal year)

Percentage of WIC program infants who were ever breastfed (per federal fiscal

51.57%

78.02%

66.38%

N/A

year)

Average food package cost per WIC participant (per federal fiscal year)

N/A

N/A

$35.83

N/A

Percentage of WIC program children with a healthy body mass index (per federal fiscal year)
Percentage of WIC program children with a body mass index categorized as overweight or obese (per federal fiscal year)

61.82%

43.35%

60.07%

N/A

31.88%

37.77%

31.70%

N/A

Infectious Disease Control
Percentage of early syphilis cases interviewed within 7 calendar days from date of assignment Percentage of refugees that receive initial domestic health screenings within 90 days of their arrival into the U.S. Percentage of eligible Tuberculosis (TB) patients completing TB treatment in 12 months Number of eligible TB clients completing treatment in 12 months
Number of qualified ADAP applicants on waiting list
Number of Tuberculosis cases
Number of STD cases
Number of Syphilis cases

38.50% 93.00% 60.70%
145 0
290 91,848
5,070

46.65% 91.50% 35.80%
133 0
227 78,697
3,963

51.75% 83.40% 28.20%
46 0
196 85,968
3,548

40.63% 60.00% 28.80%
64 0
241 103,580
3,946

83

Program Performance Measures:
Number of HIV cases
Number of AIDS cases

FY 2020 Actual
2,218
914

FY 2021 Actual
798
578

FY 2022 Actual
1,449
503

FY 2023 Actual
2,412
1,207

Inspections and Environmental Hazard Control
Percentage of primary food-born illness risk factor violations cited out of all violations cited Number of swimming pool closures
Percentage of critical tourist accommodation risk factor violations cited out of all violations cited Number of constituent requests
Number of people trained by the Inspections and Environmental Hazard Control program Number of blood lead tests
Number of rabies specimen tests
Percentage of on-site sewage systems that failed within the first five years of installation
Public Health Formula Grants to Counties
Total number of office visits in public health departments
General grant-in-aid spending per capita
Total number of unduplicated patients (Excluding Ryan White patients)
Total number of unduplicated, billable patients (Excluding Ryan White patients)
Total number of unduplicated, uncompensated care patients (Excluding Ryan White patients) Percentage of public health districts that are credentialed to bill insurance providers
Vital Records
Number of certificates issued
Average number of days to fill a certificate request
Amount of revenue collected
Number of corrections, amendments, court orders, and adoptions processed
Percentage of vital events entered within 15 days
Number of vital events registered

25.33% 922
42.66% 169,183
11,849 2,218 1,795 2.06%

25.03% 858
41.48% 154,307
11,849 2,172 1,541 1.63%

29.97% 1,229
43.21% 225,166
19,715 2,082 1,552 2.15%

26.48% 1,377
42.14% 233,650
8,525 3,163 1,510 3.40%

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

143,145 9
$2,582,141 32,461 83.0%
263,466

146,791 11.5
$2,640,638 36,082 81.46%
278,170

131,038 12.1
$2,518,137 37,039 81.13%
293,597

145,890 5.6
$2,914,954 38,463 82.5%
263,859

84

Program Performance Measures:
Department of Public Health: Attached Agencies
Brain and Spinal Injury Trust Fund
Number of complete applications received
Average number of days from application submission to award date
Percentage of total annual budget dedicated to awards

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

FY 2023 Actual

112 75
69.76%

118 51
70.01%

106 72
62.10%

87 61 53.50%

Georgia Trauma Care Network Commission
Number of Emergency Medical Service Regions (out of 10 possible) participating in Trauma System Regionalization activities
Number of First Responders trained from funding provided by the Commission

10 1,829

10 2,287

10 3,340

10 3,123

85

Program Performance Measures:
Department of Public Safety
Aviation
Number of Missions Flown
Percentage of Individuals found through general searches (both criminal and search/rescue) Total Flight hours for Training
Total flight hours for Governor's Task Force
Total Flight hours for general searches (both criminal and search/rescue combined) Total flight hours for property search and surveillance
Total flight hours for aerial photography
Average response time of missions (in minutes)

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

FY 2023 Actual

1,267 62.50% 213.00 898.10 472.40
175.5 26.8 78

1,115 65.00% 229.10 884.10 496.80
257.3 18.9 72

1,215 59.00% 216.00 648.00 507.30
146.7 6.7 47

1,346 57.00% 243.40 662.60 518.50
93.0 14.5
21

Capitol Police Services
Number of Security events
Number of incidents investigated by Capitol Police
Number of security location checks by non-sworn personnel
Number of suspicious package, persons, and vehicle reports investigated by sworn personnel Number of patrols by sworn personnel
Number of visitors processed through security checkpoints by contracted security
Departmental Administration (DPS)
Number of open record requests completed
Number of financial audit findings
Agency turnover rate
Percentage of financial transactions processed on behalf of attached agencies
Percentage of human resources transactions processed on behalf of attached agencies Percentage of electronic payments by ACH

325 369 9,458 337 29,589 25,817

92 156 14,088 541 14,706 20,808

334 403 14,595 922 58,024 43,887

328 148 12,211 1,616 59,131 40,653

21,979 N/A
14.52% 14.87%
8.25% 69.92%

53,770 N/A
17.29% 16.39%
9.04% 68.87%

67,556 N/A
12.68% 12.00%
8.62% 71.00%

65,289 N/A
11.98% 37.19% 10.17% 70.00%

Field Offices and Services
Number of vehicle stops performed

370,045

844,998

884,481

897,845

86

Program Performance Measures:
Number of vehicle fatalities Percentage of accident reports completed within 5 days Number of accidents in Georgia worked Number of SWAT team call-outs Percentage of Computer Aided Dispatch (CAD) calls validated Number of fleet operations vehicles serviced Total Department training hours Number of Criminal Interdiction Unit (CIU) agency assists Number of Nighthawks DUI stops Number of marijuana plants located on task force missions Percentage of crashes worked in Georgia by Troopers
Motor Carrier Compliance
Number of commercial vehicle inspections Total inspection violations written Percentage of school buses found during inspections to have serious defects Number of vehicles weighed Number of overweight citations written Number of HOV/HOT Lane violations written Percentage of time weigh stations are open

FY 2020 Actual
658 89.00% 43,181
90 74.86%
2,887 121,833
449 2,221 6,745 10.29%

FY 2021 Actual
1,055 88.00% 59,410
129 90.44%
2,417 104,744
494 2,937 2,734 15.26%

FY 2022 Actual
1,028 86.00% 62,311
124 90.53%
2,285 254,528
377 2,350 1,108 13.74%

FY 2023 Actual
954 85.00% 59,118
177 93.53%
3,185 145,349
430 2,212 1,218 12.95%

67,900 157,655 13.28% 17,322,183
22,727 1,316
33.27%

86,956 208,084 11.23% 39,841,432
23,014 1,097
32.28%

70,350 167,123 11.15% 32,062,969
20,215 1,231
29.18%

80,770 191,312 11.87% 39,280,802
21,659 3,374
29.26%

87

Program Performance Measures:
Department of Public Safety: Attached Agencies
Georgia Firefighter Standards and Training Council
Number of compliant fire departments
Number of fire department agency inspections
Number of fire department individual station inspections
Number of active firefighter positions
Number of individual state certifications issued
Number of individual national certifications issued

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

FY 2023 Actual

600 512 1,159 27,311 1,957 11,932

544 305 643 27,579 1,624 11,483

529 468 1,835 26,656 1,777 16,260

543 375 1,257 26,276 1,629 12,513

Office of Highway Safety
Fatality rate per 100 million miles driven

1.43

1.49

1.21

1.42

Percentage of safety belt usage per federal fiscal year

N/A Waiver

94.8%

89.3%

87.6%

Percentage of child safety seat usage per federal fiscal year

N/A Waiver

95.5%

90.2%

88.8%

Fatalities per 100 million miles driven (VMT)

1,664

1,797

1,671

1,666

Number of drivers age 20 and under in fatal crashes

209

223

210

214

Number of counties served by grants

52

57

62

38

Number of students successfully completing scholarship-funded driver education courses at TCSG, as well as, through other private and public driving education programs.
Number of transportation safety groups participating in grant programs

4,296 36

4,786 39

3,867 44

4,790 55

Number of law enforcement entities receiving grants

48

54

58

49

Total amount of law enforcement grant awards disbursed

$8,196,127.50 $7,237,283.11 $7,456,126.38 $5,360,527.31

Georgia Peace Officer Standards and Training Council
Percentage of cases resulting in sanctions
Percentage of cases in which external review of POST actions led to a decision upholding the Council's sanction of an officers certification Number of cases per investigator
Average number of open records requests completed per month
Number of certifications awarded
Number of individuals awarded certifications that are supervisory, managerial, or executive certified

94.00% 100% 149 479 8,160 347

91.38% 100% 120 477 7,357 412

88.18% 100% 125 449 7,412 449

83.07% 100% 128 717 8,715 612

88

Program Performance Measures: Georgia Public Safety Training Center
Average cost per law enforcement candidate
Average cost per fire fighter candidate
Number of basic training courses taught
Number of candidates attending police or fire specialized training
Number of candidates attending police or fire basic training
Percentage of candidates graduating from police or fire basic training
Percentage of all courses taught off-campus
Number of candidates attending Fire Academy basic training
Number of candidates attending Police Academy specialized training
Percentage of candidates graduating Fire Academy Basic Training
Percentage of candidates graduating from Fire Academy Advanced courses
Percentage of candidates graduating from Police Academy Advanced Courses
Percentage of customers stating that customer service rates are good to very good Percentage of public agency heads who state their employees' job performance improved as a result of training provided Percentage of student registrations fulfilled in a timely manner

FY 2020 Actual
$3,508.85 $2,153.23
59 22,955
1,843 82%
43.1% 371
12,151 88.1% 97.1% 94.9% 95.05% 94.35% 90.75%

FY 2021 Actual
$3,963.31 $2,014.44
61 21,915
1,597 81%
39.5% 399
14,952 88.0% 97.7% 94.0% 95.55% 94.05% 91.50%

FY 2022 Actual
$4,302.77 $2,586.42
66 23,070
1,645 80%
51.3% 371
15,679 87.3% 97.2% 95.0% 94.45% 93.75% 89.75%

FY 2023 Actual
$4,621.97 $3,363.46
59 25,817
1,629 80%
51.3% 413
15,912 86.4% 97.6% 94.5% 93.75% 93.3% 89.75%

89

Program Performance Measures:
Public Service Commission
Commission Administration (PSC)
Turnover Rate Number of Audit Findings
Facility Protection
Number of Pipeline Safety Inspections Number of People Trained on GUFPA Requirements Number of GUFPA Investigations per Investigator
Utilities Regulation
Number of Telecommunications, Natural Gas and Power Calls Received Average Call Wait Times (in seconds) Percentage of Calls Abandoned Average Number of Days to Process Number of Orders Issued Number of New Dockets

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

FY 2023 Actual

5.95% 0

11.4% 0

11.0% 0

5.88% 0

259

157

247

154

701

875

648

659

634

620

830

601

32,118 51
4.85% 180 620 709

59,236 34 8%
180 648 603

54,839 32
4.3% 60
903 550

51,671 46
4.54% 30
1,091 713

90

Program Performance Measures:
Board of Regents of the University System of Georgia
Agricultural Experiment Station
Number of journal articles by College of Agricultural and Environmental Sciences research faculty
Number of journal articles per full-time equivalent on the College of Agricultural and Environmental Sciences research faculty
Value of research funds received

FY 2020 Actual
723 6.2 $53,138,412

FY 2021 Actual
761 6.9 $70,736,698

FY 2022 Actual
876 7.7 $61,333,302

FY 2023 Actual
828 6.34 $73,472,110

Number of new patents, trademarks, and certificates developed for the agricultural industry
Estimated value of savings achieved by avoiding crop loss due to plant disease

24

30

38

23

$199,140,000 $273,350,000 $310,680,000 $390,810,000

Average grant dollars earned per researcher

$455,225

$474,424

$439,760

$470,794

Royalties received from products and patents

$7,624,638

$8,566,509

$9,652,732

$9,373,479

Percentage of research proposals approved

94%

74%

54%

62%

Percentage of research proposal funds awarded

26%

32%

19%

21%

Athens and Tifton Veterinary Laboratories Contract
Percentage of operating expenses covered by client revenue
Average cost per laboratory test run
Number of tests by the diagnostic laboratories for animal health diagnostic and surveillance testing Percentage of customers of the Diagnostic Labs that rate their services from excellent to good Number of accessions per year by the diagnostic laboratories for animal health diagnostic and surveillance testing Number of unique clients
Average number of days to turnaround sample test results

50.95% $35.13 180,637 96.75% 70,269
1,324 3.35

41.37% $38.50 186,247 98.51% 73,207
1,416 2.87

44.38% $46.10 186,065 99.00% 73,310
1,430 3.11

39.00% $48.16 183,496 98.40% 74,377
1,280 3.15

Cooperative Extension Service
Number of face-to-face client contacts made by Cooperative Extension through educational programs and consultations Number of face-to-face client contacts per Cooperative Extension county faculty full-time equivalent Number of continuing education units provided to clientele
Number of client contacts per Cooperative Extension county faculty full-time equivalent Number of youth served by Georgia 4-H
Number of diagnostic services provided

1,810,338 5,765
135,359 265,171 242,884 107,739

1,180,689 3,910
117,301 645,343 190,617 111,128

1,584,546 5,062
139,171 305,346
97,124 118,302

1,808,305 5,496
212,200 936,313 152,040 123,525

91

Program Performance Measures:
Number of education contact hours from in-school programming

FY 2020 Actual
629,981

FY 2021 Actual
668,494

FY 2022 Actual
393,219

FY 2023 Actual
831,318

Enterprise Innovation Institute
Number of enterprises and/or stakeholders served
Economic impact in dollars generated per state appropriated dollar
Number of jobs created or saved
Number of startups served during a fiscal year
Number of startups that graduate from an Institute incubator within three years and become scalable businesses Capital investment in current incubator companies
Number of technology jobs in current and graduate incubator companies
Number of startups graduating from EI2 incubator that remain in Georgia

8,902

15,506

15,785

18,053

$393.45

$322.07

$422.55

$4,777.25

25,868

11,329

13,891

172,238

899

628

602

475

10

8

10

13

$618,031,000 $1,186,405,488 $2,410,380,000 $4,288,789,000

3,403

3,526

4,101

11,793

63

62

62

68

Forestry Cooperative Extension
Number of service programs for outreach on forestry conservation
Number of public service publications
Number of service participants per full-time equivalent faculty

463 165 1,953

503 191 2,647

379 119 10,988

426 112 1,899

Forestry Research
Number of research proposals External funds earned per state appropriated dollar Number of research publications External sponsored research funds generated Percentage of research proposals that were awarded funding

178 $3.50
295 $10,562,784
56.74%

136 $3.50
270 $10,001,836
58.82%

115 $3.87
256 $11,072,620
62.61%

153 $5.11
224 $15,965,500
37.25%

Georgia Archives
Number of on-site researchers
Number of people served in-person
Cubic feet of records stored at the Archives Building
Cubic feet of records stored at the State Records Center

2,515 6,208 84,851 176,019

424 2,008 85,339 158,177

2,087 3,275 85,909 153,033

2,312 4,234 86,152 153,762

92

Program Performance Measures:
Number of people served with inquiries made remotely (phone, e-mail, and mail)
Number of scanned images available to the public on the Internet (Archives Virtual Vault) Number of unique visitors to the Georgia Archives web site
Number of students, teachers, and the public trained/educated Georgia Archives workshops/lectures Number of sessions on the Georgia Archives web site

FY 2020 Actual
7,638
1,665,581
166,225
3,693
229,920

FY 2021 Actual
9,752
1,560,135
234,371
5,132
303,146

FY 2022 Actual
7,509
1,580,840
N/A
7,713
N/A

FY 2023 Actual
13,987
1,671,748
257,427
10,710
343,279

Georgia Cyber Innovation and Training Center
Number of events held at the Georgia Cyber Innovation and Training Center
Percentage of Augusta University and Augusta Technical College students in postsecondary degree or certificate programs participating in courses located at the Cyber Center to complete academic requirements Number of unique training modules created by the Cyber Workforce Academy
Percentage of high school and postsecondary students who receive internships or job offers in the cybersecurity industry after participating in academic programs at the Cyber Center Number of federal, state, and local government personnel that participated in continuing education at the Cyber Center
Percentage of Cyber Center tenants with interns from Augusta University and Augusta Technical College

183 51%
13 4% 276 33%

132 47%
13 16% 437 50%

282 54%
18 39% 509 27%

317 54%
20 25% 556 45%

Georgia Research Alliance
Research & Development (R&D) grants awarded to Georgia Research Alliance's (GRA) Academy of Eminent Scholars
Average amount in R&D grants per Eminent Scholar researcher

$687,475,115 $764,519,804 $898,251,653

$10,260,823

$10,921,711

$11,976,689

$857,401,631 $10,992,329

Start-up companies launched via the GRA Ventures Program (Ventures Program focuses on commercializing technologies and discoveries emerging from Georgia's research universities) presently operating in Georgia Average annual revenue per company launched through support from the GRA Venture program
Number of Georgia-based jobs presently supported through non-state R&D grants competitively awarded to GRA Eminent Scholars and companies launched via the GRA Ventures Program Private capital funding received by venture development companies participating in the GRA Ventures Program
Private contributions made to the GRA Venture Fund LLC

195 $929,745
3,550 $91,540,838
$2,526,438

195

226

259

$929,745

$678,585

$876,415

3,355

3,697

4,461

$91,540,838 $373,140,899 $147,645,668

N/A

$4,580,065

$3,061,164

Percentage of companies launched through support from the GRA Venture program which are still in operation in Georgia after four years
Dollars of external funds generated per state dollar

88.0% $103.79

88.0% $114.52

87.9% $133.55

87.0% $107.64

Georgia Tech Research Institute
External sponsored research funds generated
Dollars of external research funds generated per state appropriated dollar

$685,338,345 $782,491,256 $832,895,260 $941,393,261

$117.05

$133.77

$60.41

$126.63

93

Program Performance Measures:
Estimated total economic impact of Georgia Tech Research Institute's sponsored funded research and activities
Number of new sponsored projects

FY 2020

FY 2021

FY 2022

FY 2023

Actual

Actual

Actual

Actual

$1,494,037,592 $1,326,479,177 $1,401,346,274 $1,481,046,477

859

914

928

1,042

Number of patents acquired each year

9

7

2

2

Economic impact of state funded projects on Georgia

$12,764,314

$12,486,150

$23,198,223

$11,695,682

Number of K-12 students participating in STEM Direct to Discovery (D2D) programming
Number of K-12 educators who participate in STEM professional development events
Percentage of subcontracts with small businesses, including women-owned, veteran-owned, disabled veteran-owned, minority-owned, and historically black colleges and universities (HBCUs), on sponsored research contracts

2,550 335
32.4%

4,597 546
44.1%

2,586 316
33.3%

12,220 479
49.9%

Marine Institute
Total income from all facility fees and Indirect Cost Recovery

$243,792

$76,169

$135,031

$294,860

Number of peer reviewed publications, theses, and dissertations stemming from Marine Institute-based research
Number of students receiving instructional time at Marine Institute

34

42

35

43

328

116

365

479

Number of people who visit Marine Institute as part of a guided tour

261

18

92

137

Percentage of Marine Institute facilities currently in "good" or "excellent" condition
Number of beds occupied by instructional and research participants

89% 3,255

89% 2,614

83% 4,162

82% 4,969

Annualized dollars leveraged for the University of Georgia through grants requiring use of Marine Institute facilities

$1,614,120

$1,726,509

$1,830,739

$2,038,795

Marine Resources Extension Center
Number of consultations with Marine Extension coastal marine constituents
Number of individuals trained by Marine Extension in a Hazard Analysis Critical Control Point (HACCP) course for the safe processing and handling of seafood Total dollars generated from new commercial aquaculture operations including hard clams and oysters Number of local governments assisted
Number of K-12 students reached through educational programming
Medical College of Georgia Hospital and Clinics
Percentage of residency trainees at a Chief residency level
Residency program graduation rate

49,671 28
$2,959,090 23
2,910

42,431 50
$1,882,163 35
417

77,502 32
$2,963,693 51
4,246

85,305 38
$2,676,529 34
6,267

27.7% 91.8%

28.4% 91.5%

28.9% 95.3%

27.6% 95.73%

Public Libraries
Number of circulations in Georgia public libraries

28,938,310

24,660,361

29,670,251

32,340,137

94

Program Performance Measures:

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

FY 2023 Actual

Percentage of Georgians with a library card
Total number of individual user sessions to access the Internet at Georgia Public Libraries Number of interlibrary PINES loans
Local library staff attending continuing education provided by GPLS
Percentage of those eligible for Library for the Blind and Physically Handicapped services utilizing GLASS Number of talking book circulations
Number of professional assistance communications with local library system staff Children's program attendance
Percentage of total circulations that are e-books
Percentage of active cardholders with at least one incidence of loan activity

40.33% 11,005,877
658,853 11,556 5.96%
658,357 201,057 1,382,086
8.54% 17.55%

40.2% 6,019,216
702,494 9,622 6.13%
686,738 214,519 678,886 12.41% 13.01%

40.77% 8,662,656
739,101 6,670 7.38%
624,698 189,282 863,693 10.63% 11.53%

44.63% 10,984,208
924,035 8,022 7.54%
638,592 172,724 1,139,121 11.10% 10.59%

Public Service/Special Funding Initiatives
Return on investment in terms of external grant and other funding generated per state appropriated dollar related to the Augusta University Cardiology Center Special Funding Initiative Percentage of participants in the Georgia Cancer Center's treatments and clinical trials who are part of minority or underserved populations
Percentage of Adrenal Center patients who enroll in studies
Number of residents and medical students participating in clinical rotations at the Adrenal Center

$1.80 38% 21% 50

$2.40 40% 66% 52

$3.00 48% 61% 52

$2.80 44% 54% 53

Regents Central Office
Employee turnover rate
Average number of days to process a payment
Number of audit findings for the Regents Central Office
Percentage of payments made electronically
Total payments processed
Number of online database searches on GALILEO
Percentage of respondents surveyed annually who agree/strongly agree that GALILEO is a valuable service Average percentage cost increase in employee health benefits over prior year

12.28% 35 0
80% 7,214 23,328,550 91.9% -3.26%

10.24% 44 0
79% 6,136 21,480,853 91.8% 0.66%

20.00% 39 0
79% 6,913 25,041,222 90.4% 5.68%

17.81% 35 0
80% 5,305 25,154,156 88.7% 4.66%

95

Program Performance Measures:
Number of engagements (assurance, consulting, and investigation) completed by USG Internal Audits Communicate Key Board Actions/USG News (number of news releases)
Number of media inquiries
Number of page views on USG webpages (public inquiries)
Number of social media posts
Number of open records requests
Percentage of new and under-represented service provider participation for design and construction Percentage of rented space directly related to unmet campus needs
Number of degree programs approved
Number of degree programs terminated
Number of Georgia RCP Optometry students completing/graduating from the program
Skidaway Institute of Oceanography
Number of peer reviewed articles published
Average sponsored dollars generated per state appropriated dollar
Average research dollars generated per faculty member
Percentage of beds occupied by instructional program participants (32 beds available year-round) Number of consultations or external counseling presentations
Students receiving full days of researched based instruction

FY 2020 Actual
194 29
414 4,536,426
344 135 14% 20.67%
39 21 13

FY 2021 Actual
188 28
441 4,038,298
320 156 28% 23.11%
28 32 13

FY 2022 Actual
179 30
390 3,589,231
1,885 112 36%
15.65% 43 47 10

FY 2023 Actual
224 26
254 3,334,619
1,041 146 24%
11.28% 13
215 9

22 $1.54 $238,245 4.20%
180 1,476

20 $0.92 $270,627 12.92%
327 2,725

26 $1.35 $399,931 10.74%
422 4,899

22 $1.22 $379,682 17.00%
352 5,513

Teaching
Number of students enrolled at University System of Georgia institutions
Total sponsored fund revenue (in millions)
Percentage of first-year, full-time students graduating within three years for an associate's degree or transferring to a bachelor's degree program systemwide Percentage of first-year, full-time students graduating within six years (systemwide) for a bachelor's degree Percentage of first-year, full-time students retained systemwide
In-state tuition affordability ranking for the University System of Georgia's public four-year institutions among the 16 member states of the Southern Regional Education Board

333,507 $2,326 43.9% 63.2% 81.3% 3

341,489 $2,418 44.3% 63.7% 82.1% N/A

340,638 $2,669 44.6% 63.2% 77.5% N/A

334,459 $2,445 40.7% 61.6% 79.6% N/A

96

Program Performance Measures:
Average student cumulative debt load upon completion of degree or credential per undergraduate student systemwide
Average student cumulative debt load upon completion of degree or credential per graduate student systemwide

FY 2020 Actual
$14,897
$21,896

FY 2021 Actual
$14,435
$20,091

FY 2022 Actual
$13,616
$18,620

FY 2023 Actual
$12,684
$17,255

Veterinary Medicine Experiment Station
Total extramural research funding
Extramural research dollars generated per state appropriated dollar
Total scientific publications
Number of poultry birds impacted by the Poultry Diagnostic and Research Center visits (number of birds seen) Number of diagnostic lab services provided by Poultry Diagnostic and Research Center (total diagnostic lab accessions)

$36,872,910 $8.27 508
4,450,000 26,545

$46,444,807 $10.99 711
6,000,000 49,546

$50,174,943 $11.33 648
5,500,000 88,392

$54,649,841 $10.79 670
5,500,000 42,401

Veterinary Medicine Teaching Hospital
Total number of veterinary cases
Average net income per case
Percentage of clients surveyed who rate the services received as good or excellent Number of individuals enrolled in the veterinary technician program supported by state funds Average revenue per case
Percentage of total cases visited by field services
Average turnaround time per case in days
Percentage of residents who pass the board examination in their particular specialty Percentage of veterinary students who remain in Georgia for at least five years after graduating

28,779 $25.42
99% 35
$755.31 4.7% 4.4 100% 85%

33,548 $65.17
99% 35
$777.93 5.2% 3.5 100% 85%

34,072 $46.56
95% 35
$853.94 8.7% 2.9 82% 85%

35,735 -$21.51
95% 32
$821.42 10.8% 3.49 90% N/A

97

Program Performance Measures:
Board of Regents of the University System of Georgia: Attached Agencies
Payments to Georgia Military College Junior Military College
Junior college fall enrollment
Junior college state appropriated dollar per student
Junior college graduation rate
Junior college graduation/four year college transfer rate

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

FY 2023 Actual

8,766 $440.73
32% 47%

7,501 $464.99
29% 44%

7,014 $705.35
34% 50%

6,998 $676.31
31% 45%

Payments to Georgia Military College Preparatory School
Preparatory school fall enrollment
Preparatory school state appropriated dollar per student
Preparatory school graduation rate
Percentage of students who obtained a score of 3 or higher on Advanced Placement (AP) Statistics, Calculus, Biology, and Language and Composition exams
Payments to Georgia Public Telecommunications Commission
Number of listeners using Georgia Public Broadcasting radio resources weekly
Number of unduplicated households viewing Georgia Public Broadcasting T.V. resources monthly Number of unduplicated visitors using Georgia Public Broadcasting new media resources Number of media assets downloaded/streamed by education users
Percentage of total operating expenditures supported by state funding
Cost to raise a dollar

738 $5,346.69
100% 93%

698 $5,415.56
100% 98%

308,800 1,131,798 8,191,333 11,200,000
39% $0.42

417,987 1,158,209 8,457,621 11,568,279
42% $0.36

846 $5,241.07
100% 92%

871 $5,810.50
100% 100%

303,319 821,827 7,267,829 9,852,765
48% $0.36

274,653 2,293,809 7,928,867 11,760,652
34% $0.39

98

Program Performance Measures:
Department of Revenue
Forestland Protection Grants
Number of jurisdictions reimbursed under the Forestland Protection Act
Number of reimbursements
Amount of reimbursements
Average time in days from application to award payment
Number of acres of forestland preserved under the Forestland Protection Act
Average amount of reimbursement claims

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

FY 2023 Actual

210

140

178

153

356

270

336

298

$44,061,290.13 $37,778,525.04 $34,883,539.00 $34,157,876.56

146

146

135

60

5,647,903

5,760,579

5,900,039

6,012,930

$206,861.00

$269,846.00

$195,975.00

$221,804.00

Industry Regulation
Number of alcohol inspections
Percentage of alcohol inspections in compliance
Number of tobacco inspections
Percentage of tobacco inspections in compliance
Average Alcohol/Tobacco/COAM inspections per sworn Alcohol and Tobacco Division Officer Dollar amount collected by Alcohol and Tobacco Division staff
Number of underage alcohol investigations
Percentage of investigated vendors making illegal underage alcohol sales
Number of underage tobacco investigations
Percentage of investigated vendors making illegal underage tobacco sales

5,055

5,833

6,306

6,586

94.80%

94.40%

94.40%

95.80%

4,216

5,370

6,220

6,035

97.60%

97.40%

96.91%

98.01%

281

308

302

305

$6,587,662.58 $5,985,754.50 $5,807,552.90 $5,723,420.08

3,150

3,923

3,980

3,712

5.50%

10.50%

9.70%

9.90%

3,159

3,108

4,336

4,663

3.70%

12.17%

6.50%

5.30%

Local Government Services
Number of resolved Unclaimed Property claims
Total amount of local tax distributions

27,195

26,530

21,476

33,121

$5,657,301,482 $6,558,191,690 $7,430,202,770 $8,107,416,534

Local Tax Officials Retirement and FICA
Amount of Employee Retirement System benefits paid for local retirement
Number of officials and staff participating in Employee Retirement System
Amount of FICA paid for local retirement

$11,099,469 $7,174,897.28 $7,082,982.29 $13,355,907.53

677

582

501

523

$681,314

$681,314

$681,314

$681,314

99

Program Performance Measures: Motor Vehicle Registration and Titling
Amount of revenue from motor vehicle registrations (in millions)
Number of motor vehicle titles processed (in millions)
Number of motor vehicle registrations processed
Number of motor vehicle registrations renewed online
Salvage inspections completed statewide
Percentage of each private contractor's inspection reports reviewed by state salvage inspectors Percentage of each private contractor's inspections that are visually inspected by state salvage inspectors Percentage of compliant contractor salvage vehicle inspections

FY 2020 Actual
$278 3
9,921,284 2,535,178
17,813 7.27% 21.49% 99.51%

FY 2021 Actual
$279 3
10,352,085 3,121,368 20,211 25.30% 16.51% 98.77%

FY 2022 Actual
$285 3
10,458,845 3,263,787 20,054 15.03% 12.28% 99.99%

FY 2023 Actual
$289 3
10,627,119 3,447,700 19,290 12.15% 12.20% 100.00%

Office of Special Investigations
Amount of fraud prevented per fiscal year Total number of returns reviewed Number of returns reversed Cases worked Vin/Title Fraud Unit Arrest made Vin/Title Fraud Cases investigated by Tax Special Agents Cases prosecuted by Tax Special Agents Arrests made by Tax Special Agents

$97,431,510 4,278,440 11,315 548 67 153 19 64

$93,981,538 $1,043,912,047 $909,250,680

4,532,626

4,962,179

4,402,215

1,139

2,312

2,073

1,365

704

575

50

35

50

41

82

73

18

5

6

0

0

3

100

Program Performance Measures:

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

FY 2023 Actual

Tax Compliance
Number of telephone calls seeking assistance in the 11 Regional Offices

151,210

136,485

118,157

125,255

Number of walk-in taxpayers seeking assistance in the 11 Regional Offices

20,287

5,407

5,351

6,703

Average collections per out-of-state auditor

$2,079,715.04 $4,120,678.47 $2,357,683.10 $2,046,753.39

Total revenue agent collections

$684,210,124.07 $611,943,431.31 $677,372,839.33 $646,301,289.38

Average collections per in-state auditor

$966,242.27 $2,385,740.01 $1,647,786.05 $1,414,005.94

Average collections per field revenue agent

$5,701,751.03 $3,537,244.75 $4,031,981.19 $3,824,267.98

Average number of hours per audit by tax type - Sales and Use Tax

58

54

53

51

Average number of hours per audit by tax type - Individual Income Tax

1

1

1

1

Average number of hours per audit by tax type - Withholding Tax

5

9

12

18

Average number of hours per audit by tax type - Miscellaneous Taxes including IFTA, IRP, Tobacco, Alcohol, Unclaimed Property
Number of audits completed

39 87,850

47 75,405

44 118,283

45 74,830

Percentage of audits found to be in compliance

40.00%

36.00%

26.00%

33.00%

Total in state auditor collections

$67,636,958.59 $169,387,541.01 $98,867,162.72 $91,910,385.88

Total out-of-state auditor collections

$83,188,601.74 $164,827,138.63 $94,307,324.04 $85,963,642.42

Tax Policy
Number of taxpayer conferences completed

92

76

63

164

Number of Georgia Tax Tribunal cases resolved during automatic remand period

454

456

564

N/A

(calendar year)

Number of letter rulings issued

64

11

13

18

101

Program Performance Measures: Taxpayer Services
Percentage of person surveyed who attended taxpayer education workshops who reported that the program was beneficial Number of in-bound calls Number of calls answered Percentage of inbound calls answered Percentage of inbound calls abandoned Average call wait times (in seconds) Average number of calls answered per customer service representative Number of taxpayer workshops provided Total number of taxpayer workshop attendees Total returns processed Total returns processed by type - Withholding Total returns processed by type - Corporate Total returns processed by type - Sales Total returns processed by type - Individual Percentage of individual tax returns filed electronically Percentage of withholding tax returns filed electronically Percentage of corporate tax returns filed electronically Percentage of sales tax returns filed electronically Percentage of total tax returns filed electronically Average time to process a return (days) Average time to process an electronic filing - individual (days) Average time to process a paper return - individual (days)

FY 2020 Actual
N/A 665,747 638,437 95.90%
4.10% 89
10,134 28
542 8,030,005 1,365,223
337,926 1,555,983 4,770,873
90.67% 97.51% 81.81% 99.84% 92.46%
16.90 3.75
30.06

FY 2021 Actual
N/A 683,989 595,270 87.02% 12.97%
823 9,301
20 516 9,651,630 1,715,324 345,513 1,729,237 5,861,556 98.11% 97.00% 85.46% 99.94% 97.79% 7.78 2.16 13.41

FY 2022 Actual
N/A 572,657 424,702 78.00% 22.00%
1,279 16,335
26 1,026 8,893,753 1,521,765 330,142 1,838,208 5,203,638 92.08% 99.31% 87.80% 99.95% 94.78%
3.24 2.21 15.49

FY 2023 Actual
N/A 689,736 493,811 71.59% 23.17%
1,686 13,717
19 544 9,306,069 1,611,199 341,002 1,890,184 5,463,684 92.55% 99.41% 88.81% 99.97% 95.11% 3.37 2.21 15.78

102

Program Performance Measures:
Secretary of State
Corporations
Number of total corporation filings processed Number of new corporations filings completed Number of Corporations call center calls recieved Number of Corporations call center calls answered Percentage of Corporations call center calls abandoned Average speed of Corporations call center calls answered in minutes
Elections
Number of elections Number of registered voters Number of training classes offered online through E-Learn system Number of E-Learn users trained Number of State Election Board Cases
Investigations
Number of completed investigations Number of regular inspections Fines collected Average number of days to complete an investigation
Office Administration (SOS)
Number of audit findings Agency Turnover Rate
Professional Licensing Boards
Number of licensed professionals regulated Number of license renewals processed Number of new applications processed

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

FY 2023 Actual

1,145,965 189,381 203,647 183,446 10% 66.35

1,414,301 345,503 240,920 223,125 7% 39.00

1,407,513 282,700 204,666 196,503 4% 51.52

1,458,034 275,846 251,256 234,515 7% 223.20

190 7,007,998
70 1,866
124

600 7,638,898
42 1,595
352

819 7,771,702
39 639 1,227

279 7,893,617
39 2,094
264

1,206 9,264 $710,650.00 97.00

1,434 12,222 $827,275.00 111.00

1,227 11,945 $939,415.00 148.00

1,160 9,186 $841,965.00 124.00

N/A 20.5%

N/A 18.5%

N/A 22.7%

N/A 23.8%

1,136,556 195,348 60,473

1,275,908 221,859 67,048

1,360,762 235,408 59,998

1,411,928 255,251 69,931

103

Program Performance Measures:
Board meeting expense (per diem/mileage) Average number of days to process new applications Average number of days to process renewal applications Number of licenses renewed online Percentage of licenses renewed online Percentage of new applications approved Total number of license revocations Number of PLB call center calls recieved Number of PLB call center calls answered Percentage of PLB call center calls abandoned Average speed of PLB call center calls answered in minutes
Securities
Fines collected Number of securities offerings processed Number Charities filings Number of registered Broker-Dealers Number of registered Broker-Dealer Agents Number of registered Investment Adviser firms Number of registered Investment Adviser Representatives Number of securities investigations closed Number on investigations received in fiscal year Number of investigations in progress Number of completed examinations of registered Investment Advisor firms Average number of examinations conducted per auditor Number of Administrative Orders Number of Cemeteries Annual Financial Report Review Examinations Number of Cemeteries Filings
104

FY 2020 Actual
$153,877.55 17 4.1
192,144 98% 75% 29
284,921 254,553
11% 2.02

FY 2021 Actual
$96,226.67 19 4.0
220,151 99% 86% 10
233,535 192,841
17% 40.28

FY 2022 Actual
$32,078.35 57 4.5
233,242 99.08% 87.99%
25 290,708 268,034
7.80% 27.48

FY 2023 Actual
$234,345.61 80 4.0
254,863 100% 81% 15
304,893 283,174
6.95% 6.44

$505,000 6,689 4,875 1,961
236,602 3,208
16,535 62
138 275
6 6.0 23 193 314

$10,000 6,726 5,374 1,906
247,019 3,398
16,538 118 189 255 3 3.0 11 N/A N/A

$196,179.24 7,431 8,977 2,005
255,349 3,342
17,420 21
100 345
2 2.0
5 270 701

$436,849.06 7,488 6,564 1,939
286,830 3,750
18,129 14
113 348
6 3.0
5 275 694

Program Performance Measures:
Secretary of State: Attached Agencies
Real Estate Commission
Agency investigations resulting in imposing a disciplinary action on a license Percentage of Georgia passing rates on qualifying real estate salesperson examinations that surpass the national average Percentage of all completed applications processed within 5 business days of receipt Agency investigations completed in a fiscal year
Georgia Access to Medical Cannabis Commission
Board Member Per Diem/Mileage Application Fees collected License fees collected Number of Production License applications processed Number of Dispensary Licenses processed Number of Class 1 Production Licenses regulated Number of Class 2 Production Licenses regulated Number of Dispensary Licenses regulated Number of Complaints received Number of Complaints investigated Number of Licenses inspected Number of licenses renewed Average number of days to process renewal applications Total number of license revocations Fines Collected Number of complaints received Number of open complaints Number of complaints closed Number of regular inspections

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

FY 2023 Actual

154 4% 95% 1,557

131 5% 90% 1,800

143 4% 93% 1,803

123 4% 94% 1,547

$3,058.67 $0 $0 0 0 0 0 0 0 0 0 0 0 0 $0 0 0 0 0

$0 Not Reported

$765,000.00

$0

$0

$0

69

0

0

0

0

0

0

0

0

0

0

39

0

0

0

0

0

0

0

N/A

0

0

$0

$0

0

39

0

0

0

39

0

0

$3,000 $45,000 $575,000
0 6 2 0 6 68 68 8 0 N/A 0 $0 2 0 2 13

105

Program Performance Measures:
Number of investigations opened in fiscal year Number of investigations in progress Number of investigations closed Investigations resulting in imposing a disciplinary action on a license Average number of days to complete an investigation

FY 2020 Actual
0
0
0
0
0

FY 2021 Actual
0
0
0
0
0

FY 2022 Actual
0
0
0
0
0

FY 2023 Actual
2
0
2
0
40

106

Program Performance Measures:
Georgia Student Finance Commission
Commission Administration (GSFC)
Number of active registered GAfutures.org users
Number of lottery funded scholarships and grants disbursed
Number of state general funded scholarships and grants disbursed
Number of students and parents met with for postsecondary advising and financial counseling Percentage of students completing the Free Application for Federal Student Aid (FAFSA) in rural districts Percentage of institutions reviewed with monetary findings greater than $10,000

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

FY 2023 Actual

1,108,609 396,914 166,466 89,432 47.3% 40.7%

1,325,879 405,473 142,354 19,967 49.5% 17.9%

1,518,992 403,228 140,043 47,451 48.7% 31.0%

1,744,429 396,762 152,091 67,352 45.7% 28.6%

Dual Enrollment
Number of awards disbursed Average dollar amount per award Number of semester credit hours Number of quarter credit hours Number of students served Percentage of Dual Enrollment participants who earned a certificate or associates degree prior to high school graduation
Engineer Scholarship
Number of students obtaining forgivable loans Average dollar amount per award Percentage of students repaying loans through service Number of recipient graduates

111,156 $881.53 632,591
92,921 58,347
5.6%

90,919 $806.30 469,480
61,549 48,963
1.8%

91,414 $773.60 457,840
56,123 49,551
0.2%

97,580 $764.71 488,313
58,973 52,920
0.1%

317 $3,349.86
37.20% 67

340 $3,366.18
37.70% 85

371 $3,287.74
39.40% 98

322 $3,276.08
42.30% 98

Georgia Military College Scholarship
Number of students awarded scholarships
Average dollar amount per student
Percentage of students repaying loans through service
Percentage of students with four or more awards

86 $13,537
10.7% 45.3%

78 $12,422
18.3% 56.4%

76 $11,806
41.8% 64.5%

66 $11,247
35.0% 62.1%

107

Program Performance Measures: HERO Scholarship
Number of awards disbursed Average dollar amount per award Number of students receiving Helping Educate Reservists and their Offspring (HERO) scholarships
HOPE High School Equivalency Exam
Number of students receiving the HOPE GED grant Percentage of issued HOPE GED vouchers redeemed Number of GED diplomas issued by Technical College System of Georgia Percentage of HOPE GED recipients who earn a postsecondary credential from the Technical College System of Georgia
HOPE Grant
Number of HOPE Grant awards disbursed Average dollar amount per HOPE Grant award Number of students receiving the HOPE Grant Number of Zell Miller Grant awards disbursed Average dollar amount per Zell Miller Grant award Number of students receiving Zell Miller Grant Number of HOPE Career Grant awards disbursed Average dollar amount per HOPE Career Grant award Number of students receiving HOPE Career Grant

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

FY 2023 Actual

369 $943
213

335 $930
190

275 $938
154

216 $954
120

845

390

440

N/A

15.7%

9.4%

12.7%

N/A

4,932

3,990

3,362

N/A

36.90%

34.70%

36.50%

N/A

44,290 $665.27
29,677 15,818 $904.36 10,257 40,398 $401.96 25,967

36,601 $644.67
25,053 15,181 $898.39
9,602 36,740 $385.24 23,690

35,080 $642.51
24,126 13,966 $903.10
9,020 35,961 $386.08 23,499

33,541 $749.84
23,168 13,698 $918.55
8,918 34,648 $401.81 22,886

HOPE Scholarships - Private Schools
Number of HOPE Scholarship awards disbursed Average dollar amount per HOPE Scholarship award Number of private school students receiving the HOPE Scholarship Number of Zell Miller Scholarship awards disbursed Average dollar amount per Zell Miller Scholarship award Number of private school students receiving the Zell Miller Scholarship
108

23,545 $1,814.55
11,478 6,344
$2,582.80 3,082

24,148 $1,838.65
11,767 6,735
$2,622.85 3,262

24,104 $1,833.56
11,649 7,202
$2,607.82 3,482

23,778 $1,931.64
11,410 6,976
$2,729.16 3,355

Program Performance Measures:
Percentage of HOPE Scholarships Private Schools recipients who permanently lose scholarship eligibility by failing to maintain the required grade point average Percentage of HOPE Scholarships Private Schools recipients who lose scholarship eligibility by meeting the maximum number of years for eligibility prior to receiving a bachelor's degree
HOPE Scholarships - Public Schools
Number of HOPE Scholarship awards disbursed
Average dollar amount per HOPE Scholarship award
Number of public school students receiving the HOPE Scholarship
Number of Zell Miller Scholarship awards disbursed
Average dollar amount per Zell Miller Scholarship award
Number of public school students receiving the Zell Miller Scholarship
Percentage of HOPE Scholarships Public Schools recipients who permanently lose scholarship eligibility by failing to maintain the required grade point average Percentage of HOPE Scholarships Public Schools recipients who lose scholarship eligibility by meeting the maximum number of years for eligibility prior to receiving a bachelor's degree
Low Interest Loans
Number of loan applications processed
Average dollar amount of loan
Number of students obtaining Low Interest Loans
Percentage of students receiving loans who are also eligible to receive the Federal Pell Grant Percentage of eligible applicants who received a loan
Percentage of recipients defaulting on loans

FY 2020 Actual
0.9%
1.1%

FY 2021 Actual
0.2%
0.9%

FY 2022 Actual
0.4%
0.9%

FY 2023 Actual
0.3%
0.9%

199,499 $2,072.06
95,880 66,175 $3,745.26 29,817
0.6% 1.3%

211,633 $2,045.45
102,268 74,045
$3,710.37 32,642 0.5% 1.0%

210,558 $2,033.08
102,015 75,917
$3,703.57 33,981 0.6% 1.1%

207,026 $2,110.72
100,079 77,095
$3,737.63 34,659 0.4% 1.2%

7,422 $5,380.78
5,585 73.4% 76.9% 36.0%

6,803 $5,208.43
5,412 72.1% 81.6% 37.8%

6,058 $5,163.00
4,950 75.0% 84.4% 39.7%

5,257 $5,172.89
4,431 74.9% 87.3% 43.4%

North Georgia Military Scholarship Grants
Number of students awarded scholarship Average dollar amount per student Percentage of students repaying loans through service Percentage of students with six or more awards Percentage of borrowers in repayment status that defaulted

179 $16,227.89
55.4% 34.1%
7.5%

188 $16,262.37
54.7% 36.3%
7.6%

177 $15,896.59
67.3% 36.0%
8.8%

159 $17,215.63
58.3% 34.6%
9.4%

109

Program Performance Measures: North Georgia ROTC Grants
Number of awards disbursed
Average dollar amount per award
Number of students receiving the Reserve Officers' Training Corps grant
Number of students receiving Reserve Officers' Training Corps Grant for Future Officers
Public Safety Memorial Grant
Number of awards disbursed
Average dollar amount per award
Number of students receiving the Public Safety Memorial Grant
Percentage of eligible applicants awarded

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

FY 2023 Actual

824 $1,252.12
288 175

790 $1,250.58
276 171

662 $1,222.05
387 160

675 $1,274.07
368 155

56 $7,650.59
29 100%

72 $7,297.38
38 100%

85 $8,128.08
45 100%

69 $8,495.41
35 100%

REACH Georgia Scholarship
Number of REACH Scholarships funded with State Funds
Number of awards disbursed
Percentage of REACH high school graduates receiving an award within two years of graduation Average number of awards per student
Number of secondary students enrolled in REACH Scholarship
Average high school GPA for graduating cohort
Average dollar amount per award
Average college GPA for REACH Scholars
Percentage of REACH Scholars graduating from high school

537 177 64.7% 1.86 2,224 3.3 $1,227.47 3.1 100%

637 318 78.1%
2 2,695
3.3 $1,233.91
2.9 100%

637 605 71.6%
2 3,034
3.3 $1,240.89
2.9 100%

637 863 65.8%
2 3,274
3.3 $1,230.42
3.0 100.0%

Service Cancelable Loans
Number of Georgia National Guard (GNG) students awarded scholarships Average dollar amount per GNG student Percentage of GNG recipients repaying through service Percentage of GNG recipients defaulting on loans Average GPA for students participating in GNG

351 $2,993.00
24.4% 8.7% 2.7

381 $2,756.05
27.6% 9.2% 2.7

463 $2,999.99
23.8% 9.9% 2.7

444 $3,076.72
39.3% 11.7%
2.8

110

Program Performance Measures:
Percentage of Georgia Veterinary Education Loan Repayment (GVELRP) applicants awarded
Tuition Equalization Grants
Number of awards disbursed
Average dollar amount per award
Number of students receiving the Tuition Equalization Grant

FY 2020 Actual
100%

FY 2021 Actual
100%

FY 2022 Actual
100%

FY 2023 Actual
100%

53,884 $422.34
27,964

49,920 $388.27
26,102

47,002 $385.54
24,367

45,737 $404.86
23,495

111

Program Performance Measures:
Georgia Student Finance Commission: Attached Agencies
Nonpublic Postsecondary Education Commission
Percentage of authorized colleges and schools that meet prescribed academic and financial standards annually without remediation Average number of schools assigned to each full time Regulatory Specialist
Average number of working days to fill student transcript requests
Total number of student complaints received
Total number of schools authorized by NPEC
Total number of student transcript requests
Percentage of schools authorized by NPEC that grant degrees
Total number of SARA authorized schools
Total number of adverse actions taken against institutions
Average payout for Tuition Guaranty Trust Fund claims
Number of in-state students taking courses under SARA
Number of out-of-state students taking courses under SARA
Percentage of programs denied due to not meeting minimum standards on annual review

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

FY 2023 Actual

88% 62 4.4 75
312 708 47%
78 24 $5,522.00 73,264 43,762 0.4%

95% 64 2.6 55
337 787 43%
84 31 $5,390.00 87,332 55,919 1.0%

83% 66 1.0 46
353 788 37%
87 25 $0.00 78,229 48,685 3.0%

79% 62 1.0 81
340 767 35%
88 16 $0.00 N/A N/A 4.4%

112

Program Performance Measures:
Teachers Retirement System
Local/Floor COLA
Number of individuals receiving floor and cost of living adjustments (COLAs)
Percentage of on-time payments made to retirees
Average monthly state-funded payment amount per recipient
System Administration (TRS)
Number of retirees and beneficiaries receiving benefits
Total benefits payments made (in millions)
New retiree on-time processing rate
Percentage of accurate responses in processing member service requests
Number of findings in annual financial audit
Agency turnover rate (excluding Division of Investments)

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

FY 2023 Actual

13 100% $972

10 100% $1,014

7 100% $931

7 100% $969

135,649 $5,192.00
98.9% 96.0%
0 8.0%

139,813 $5,434.00
99.0% 98.74%
0 8.0%

144,047 $5,692.00
99.4% 99.10%
0 9.0%

148,063 $5,957.00
99.0% 99.16%
0 6.0%

113

Program Performance Measures:
Technical College System of Georgia
Adult Education
Number of students served
Percentage of Georgians without a high school credential that were served by TCSG Adult Education programs Number of enrollees in Adult Basic Education
Number of enrollees in Adult Secondary Education
Number of enrollees in Corrections Education (subset)
Number of enrollees in English Literacy and Civics
Number of students who completed one or more levels in Adult Basic Education
Number of students who completed one or more levels in Adult Secondary Education Number of students who completed one or more levels in Corrections Education (subset) Number of students who completed more than one level in English Literacy and Civics Hours of professional development courses taken by adult education faculty, administration, and staff members Hours of professional development per adult education faculty, administration, or staff member Number of High School Equivalency (HSE) test takers who took all the required tests HSE passage rate
Duplicate HSE transcripts and diplomas issued
Percentage of HSE earners who attended a TCSG adult education program and then entered postsecondary education or a training program within one year of receiving diploma
Departmental Administration (TCSG)
Return on investment as measured by the economic impact of: Increase in annual earnings of Tech Ed graduates; Increase in annual earnings of GED graduates; Federal and other funds generated by technical colleges; estimated earnings from jobs created and saved by Quick Start (in millions) Number of requests for new reports submitted to the data center
State funds per square foot

FY 2020 Actual
32,205 3.00% 22,051
164 2,733 9,990 7,834
84 856 4,316 20,176
18 9,366 66.90% 27,075 9.59%
$1,042.00
88 $24.47

FY 2021 Actual
18,941 1.80% 13,959
163 929 4,819 5,340 114 379 2,297 16,137
21 8,668 68.20% 29,570 18.48%
$955.00
108 $21.86

FY 2022 Actual
24,554 2.50% 17,889
215 1,770 6,450 8,050
167 859 3,234 25,764
25 9,609 69.20% 32,182 14.32%
$1,031.00
113 $24.84

FY 2023 Actual
28,175 2.81% 19,836
196 1,833 8,535 8,871
144 980 4,062 23,810
25 10,438 71.60% 31,249 10.70%
$1,252.00
73 $28.33

Economic Development and Customized Services
Number of unique companies served through customized business and industry training at technical colleges
Total number of training hours provided through customized training contracts by technical colleges
Total number of continuing education hours provided by technical colleges

2,079 3,649,007
462,630

2,248 4,437,357
465,891

2,144 5,568,267
609,971

2,388 6,405,701
626,201

114

Program Performance Measures:
Workforce Development
Number of individuals served
Percentage of participants during the second quarter after exit that are employed - Adult, Dislocated Worker and Youth Percentage of participants during the fourth quarter after exit that are employed Adult, Dislocated Worker and Youth Median earnings of participants during the second quarter after exit from the program - Adult and Dislocated Worker Percentage of those participants enrolled in an education or training program who attain a credential - Adult, Dislocated Worker and Youth Number of Worker Adjustment and Retraining Notification Act (WARN) received
Number of companies assisted through layoff aversion services
Number of companies assisted through the Rapid Response business downsizing assistance

FY 2020 Actual
19,514 86.70% 83.60% $6,906.00 73.30%
461 2
383

FY 2021 Actual
19,242 81.20% 80.50% $7,695.00 75.80%
137 0
395

FY 2022 Actual
19,212 78.60% 77.10% $6,775.00 74.70%
36 0
181

FY 2023 Actual
12,832 82.1% 79.0% $8,995.00 71.3%
75 2
94

Quick Start
Number of Quick Start projects delivered
Number of jobs created in Georgia with the assistance of Quick Start
Number of individuals successfully trained by Quick Start
Number of completed training-related materials produced
Average number of jobs created per project
Average support cost per project
Number of meetings and presentations to prospect companies and representatives Number of informational marketing/communications materials developed and distributed

60 3,584 18,511 2,755
77 $44,948.00
65 25,780

46 3,158 32,450 2,600
69 $52,357.00
60 21,000

30 6,762 53,263 2,825
225 $89,294.00
76 23,350

28 8,712 62,778 2,672
311 $90,994.31
87 0

Technical Education
Two-year graduation rate of students who are enrolled in an award program with 12 hours and at least one vocational course in their enrollment history Technical education retention rate
Total enrollment in credit programs
Percentage of total credit hours in occupational programs
Number of students that graduated in HOPE Career Grant programs
Percentage of total credit hours that are associated with dual enrollment programs

76.40% 71.50% 143,750 64.27% 29,491 17.78%

74.00% 68.00% 133,144 66.00% 33,954 13.98%

75.20% 62.90% 131,158 66.93% 31,977 14.69%

76.10% 65.10% 136,114 66.70% 33,101 17.58%

115

Program Performance Measures:
State funds per credit hour
Percentage of student enrollment over the age of 25
Percentage of dual enrollment students with over 15 credit hours who obtain a credential

FY 2020 Actual
$163.43
32.70%
36.60%

FY 2021 Actual
$167.24
35.80%
45.30%

FY 2022 Actual
$201.02
34.59%
48.80%

FY 2023 Actual
$224.78
32.03%
52.20%

116

Program Performance Measures:
Department of Transportation
Capital Construction Projects
Percentage of construction funds authorized on schedule per the approved State Transportation Improvement Program as initially approved (Target: 80%) Note: The result does not include contract extensions or modifications. Percentage of projects completed on budget (Target: 90%)
Metro Atlanta highway morning peak hour speeds (6 a.m. to 10 a.m.) on selected Key Performance Indicator corridors (Target: 40 mph)
Percentage of projects constructed on schedule (Target: 80%) Note: The result includes only projects constructed on original contract time and excludes revised time.
Capital Maintenance Projects
Percentage of interstate miles meeting GDOT maintenance standards (90% goal)
Percentage of state-owned non-interstate road miles meeting GDOT maintenance standards (90% goal)
Percentage of state-owned bridges meeting GDOT maintenance standards (85% goal)
Number of centerline miles of asphalt and concrete resurfacing completed on state routes annually (based on 1,800 centerline miles)

FY 2020 Actual
82.00% 90.00%
59.00 65.00%
99.70% 98.11% 94.40%
889

FY 2021 Actual
77.00% 95.00%
64.23 72.00%
91.80% 99.10% 99.70%
942

FY 2022 Actual
97.00% 93.90%
59.18 71.50%
N/A N/A 99.40% 832

FY 2023 Actual
96.00% 94.12%
56.40 59.29%
N/A N/A 99.30% 676

Program Delivery Administration
Percentage of Right of Way (ROW) authorized on schedule per the approved State Transportation Improvement Plan (STIP) as initially approved
Percentage of construction funds authorized on schedule per the approved STIP as initially approved.
Ratio of the Engineer's Estimate (official estimate) to the award amount

51.00% 82.00% 103.17%

60.00% 77.00% 102.33%

58.00% 97.00% 92.76%

48.00% 96.00% 93.12%

Data Collection, Compliance, and Reporting
Percentage of miles in the public road system inventoried (includes all roads)
Percentage of reports filed on time that assist in establishing Georgia's federal funding level (Target: 100%) Number of county maps produced annually (Target: 40)

35.96% 100.00%
53

36.28% 100.00%
55

28.67% 100.00%
55

100.00% 100.00%
55

Departmental Administration (DOT)
Number of internal audit findings
Number of state audit findings. Note: Findings are totaled by Calendar Year.
Percentage of those DBE applications that actually received certification, as compared to the total number of DBE certifications applied for.
Intermodal**
Percentage of airports meeting state licensing requirements (Target: 95%) [Airport Aid] Percentage of airports with instrument approaches (Target: 95%) [Airport Aid]

83 0
85.00%

38 0
61.00%

57 0
92.00%

84 0
94.00%

86.00% 89.00%

85.00% 89.00%

86.00% 89.00%

77.00% 89.00%

117

Program Performance Measures:
Percentage of airports with runway lengths meeting system plan development goals (Target: 95%) [Airport Aid]
Number of transit contracts provided to sub recipients [Transit]

FY 2020 Actual
86.00%
205

FY 2021 Actual
86.00%
115

FY 2022 Actual
86.00%
49

FY 2023 Actual
86.00%
99

Percentage of counties covered by transit contracts [Transit]

77.00%

79.00%

79.00%

82.40%

Number of days occurring between the receipt of Federal Transit Authority funds and the execution of Local Transit contracts [Transit]
Number of track miles rehabilitated [Rail]

73 66.76

45 260.00

46 114.00

58 21.00

Percentage of state appropriated funds used to leverage federal matching dollars for airport maintenance and improvement projects [Airport Aid]
Value of state funded grant awards for airport maintenance and improvement projects [Airport Aid]

53.00%

23.00%

42.00%

66.00%

$13,693,402.00 $11,154,413.00 $6,621,798.00 $14,659,896.00

** Beginning in FY 2023, the Intermodal program was separated into four new programs: Airport Aid, Ports and Waterways, Rail, and Transit. The new program associated with each of the historical Intermodal program performance measure is in brackets at the end of each description.

Local Maintenance and Improvement Grants
Number of projects funded

564

552

570

541

Percentage of authorized funds expended

98.63%

96.00%

97.92%

95.66%

Percent of available TE funds authorized in the year with a target of 90%

100.00%

100.00%

100.00%

N/A

Number of LAP certifications each year

26

24

36

27

Local Road Assistance Administration
Percentage of off-system projects in the Statewide Transportation Improvement Program authorized to construction in the year programmed
Percentage of local let road and bridge construction projects completed on schedule
Amount of funds allocated for the Local Maintenance and Improvement Grants (LMIG) program

84.31%

92.47%

89.16%

81.94%

81.25%

44.00%

43.48%

59.00%

$187,586,631 $163,920,900 $196,003,696 $200,888,789

Planning
Number of fatalities (per calendar year). Note: Calendar year 2020 data provided under FY 2020
Congestion costs (per auto commuter per calendar year) (Source: 2021 Urban Mobility Report (UMR)) Note: provided data for CY 2019 and 2020. CY 20212023 unavailable. Metro Atlanta highway evening peak hour speeds (3 p.m. to 7 p.m.) on selected Key Performance Indicator corridors (Target: 40 mph)
Number of participants enrolled in Georgia Commute Options from the database. (Note: This is reported by Calendar Year).
The number of phases (PE, ROW, CONST) programmed in the STIP/TIP within the Freight Network
The number of PE phases programmed in the STIP/TIP within the Freight Network
The number of ROW phases programmed in the STIP/TIP within the Freight Network
The number of CST phases programmed in the STIP/TIP within the Freight Network
118

1,702 $869 59.0 24,078
201 70 20
111

1,844 N/A 55.5
26,221 159 41 10 108

1,823 N/A 47.4
21,524 170 53 13 104

N/A N/A 44.2 17,880 193
81 16 96

Program Performance Measures: Routine Maintenance
Percentage of interstates meeting maintenance standards (Target: 90%)
Percentage of state-owned non-interstate roads meeting maintenance standards (Target: 90%) Number of bridge inspections each year
Percentage of state-owned bridges meeting GDOT maintenance standards (85% goal) Miles of pavement inspected each year

FY 2020 Actual
99.70% 98.11%
9,005 94.40% 17,913

FY 2021 Actual
91.80% 99.10%
8,847 99.70% 17,871

FY 2022 Actual
N/A N/A 8,724 99.40% 17,895

FY 2023 Actual
N/A N/A 8,693 99.30% 35,590

Traffic Management and Control
Number of fatalities (per calendar year)
Number of Highway Emergency Response Operator (HERO) motor assists and Coordinated Highway Assistance and Maintenance Program (CHAMP) assists Average Highway Emergency Response Operator (HERO) response time (in minutes) Travel time index-morning commute in general purpose lanes
Time travel index-evening commute in general purpose lanes
Morning Average Travel Time Index (Managed Lanes)
Evening Average Travel Time Index (Managed Lanes)

1,702 277,143
11.00 1.20 1.30 0.85 0.85

1,844 323,481
12.00 0.98 1.17 0.89 0.91

1,823 291,040
19.00 1.03 1.31 0.89 1.13

N/A 300,500
19.00 1.11 1.41 0.88 0.90

119

Program Performance Measures:
Department of Transportation: Attached Agencies
Payments to State Road and Tollway Authority
Percentage of Guaranteed Revenue Bonds, Reimbursement Revenue Bonds, or Grant Anticipation Revenue Bonds payment schedules reviewed prior to the 1st monthly payment (Target: 100%)
Number of Guaranteed Revenue Bonds, Reimbursement Revenue Bonds, or Grant Anticipation Revenue Bonds Bond payments made to State Road and Tollway Authority
Percentage of Guaranteed Revenue Bonds, Reimbursement Revenue Bonds, or Grant Anticipation Revenue Bonds payments made in accordance with the agreed upon payment schedule (Target: 100%)
Percentage of funds allocated to the Georgia Transportation Infrastructure Bank program for qualified applications of Tier 1 and Tier 2 counties

FY 2020 Actual
100.00%
2 100.00%
19.6%

FY 2021 Actual
100.00%
2 100.00%
16.04%

FY 2022 Actual
100.00%
2 100.00%
11.00%

FY 2023 Actual
100.00%
2 100.00%
9.00%

120

Program Performance Measures:
Department of Veterans Service
Departmental Administration (DVS)
Number of payments processed
Percentage of payments processed electronically
Average number of days to process payments
Number of audit findings
Agency turnover rate

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

FY 2023 Actual

1,917 59.18%
1 0 20.00%

1,566 57.34%
1 0 13.00%

1,860 60.97%
5 0 40.00%

981 69.01%
1 0 40%

Georgia Veterans Memorial Cemetery
Total interments at State Veterans Cemeteries Total interments per year State maintenance cost per interment State cost per interment Percentage of graves marked timely (Veterans Affairs standard: 95% in 60 days or less
Georgia War Veterans Nursing Homes
Average daily census - Augusta Percentage of funded beds filled - Augusta Percentage of Patients Receiving Aid & Attendance - Augusta Cost per veteran patient day - Augusta Number of Deficiencies during state Licensure Inspection - Augusta Number of VA criteria met (out 0f 66) - Augusta Number of patients that rated the home good or excellent on a scale of 1 to 5 Augusta Average daily census - Milledgeville Percentage of funded beds filled - Milledgeville Percentage of Patients Receiving Aid & Attendance - Milledgeville Cost per veteran patient day - Milledgeville Number of Deficiencies during state Licensure Inspection - Milledgeville

5,113 634
$139 $1,121
N/A

6,319 616
$162 $1,211 100.00%

6,988 584
$342 $1,266 90.00%

7,487 583
$300 $1,652 93.00%

221 77.00% 14.00% $230.48
0 66
5 221 94.04% 39.30% $231.48
0

107 58% 13% $285.15
0 56
5 217 94.85% 32.53% $316.22
0

118 66% 15% $335.96
0 56
5 165 90.20% 28.75% $315.00
0

126 70% 15% $387.06
0 62
5 149 94.48% 35.57% $359
0

121

Program Performance Measures:
Number of VA criteria met (out of 66) - Milledgeville
Number of patients that rated the home good or excellent on a scale of 1 to 5 Milledgeville
Veterans Benefits
Number of veterans in Georgia (per calendar year)
Total veterans compensation and pension dollars into Georgia (in Billions per calendar year) Veterans compensation and pension dollars per Georgia veteran (per calendar year) Number of schools and training establishments approved through the State Approving Agency Number of veterans per Veterans Field Service Office
Number of appeals hearings (per calendar year)
Number of Veterans Field Service Offices

FY 2020 Actual
62
4

FY 2021 Actual
65
4.13

FY 2022 Actual
63
94.20%

FY 2023 Actual
60
93.50%

914,269 $4,383.00 $6,314.00
1,767 17,582
2,370 52

689,274 $4,383,902 $7,183,667
1,783 10,857
3,126 50

700,000 $4,400.00 $7,300,250
1,799 11,000
4,742 52

678,304 $3,900.00 $6,295,547
1,821 17,086
800 55

122

Program Performance Measures:
State Board of Workers' Compensation
Administer the Workers' Compensation Laws
Number of mediations held Percentage of Mediations that resulted in Settlement Number of Trial Hearings Percentage of cases disposed of within 60 days of hearing date Percentage of settlements resolved within 10 days of notice Number of Claims Received Number of Appealled Hearings Number of enforcement compliance inspections to Georgia employers Percentage of businesses investigated who were found in non-compliance Number of investigations of Fraud Number of Fraud Prosecutions
Board Administration (SBWC)
Number of Payments Processed Number of Audit Findings Employee Turnover Rate Average number of days to make a payment Percentage of payments made electronically

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

FY 2023 Actual

1,913 83.00%
326 94.00% 93.62% 101,692
195 2,663 14.34%
69 11

2,086 81.00%
347 95.00% 95.01% 125,459
212 1,555 13.57%
53 13

2,194 83.00%
316 95.00% 89.74% 128,620
231 1,525 14.62%
50 3

2,440 84.00%
288 95.00% 54.00% 126,928
180 2,355 9.55%
45 6

2,006 0
7.69% 3 to 5
95%

1,902 0
10.43% 2
95%

1,524 0
12.61% 2
91%

1,659 0
10.00% 2
90.4%

123

Program Performance Measures:
Georgia General Obligation Debt Sinking Fund
GO Bonds Issued
Outstanding Debt (in millions) Debt per Capita Debt as percent of personal income Ratio of annual debt service to prior year's treasury receipts Debt retired in 5 years Debt retired in 10 years Available Appropriation (Current Year and Prior Year Carryover) Annual debt service expenditures (State funds only) Percentage of debt service payments made in a timely manner Annual refunding savings (current year savings only) Number of new bond projects authorized Principal amount of new bonds authorized

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

FY 2023 Actual

$9,551.6

$9,691.6

$10,203.5

$9,924.3

$892

$897

$935

$903

1.7%

1.6%

1.6%

1.5%

4.63%

4.35%

3.91%

3.43%

42%

41%

40%

40%

73%

72%

69%

69%

$1,298,809,104 $1,410,260,460 $1,710,254,359 $1,454,487,522

$1,231,110,425.05 $1,151,680,239.54 $1,548,168,085.66 $1,396,889,891.31

100%

100%

100%

100%

$146,811

No refunding

No refunding

$5,919,637

126

115

95

65

$1,095,915,000 $1,129,230,000 $983,135,000 $938,935,000

124

Governor's O ce of
PLANNING AND BUDGET
THE STA TE OF GEORGI A
2 CAPITOL SQUARE SW | ATLANTA, GA 30334 | 404.656.3820 | OPB.GEORGIA.GOV