PERFORMANCE MEASURES REPORT Fiscal Year 2025 GOVERNOR'S OFFICE OF PLANNING AND BUDGET FY 2025 Performance Measure Report The Office of Planning and Budget publishes performance measures annually. For the FY 2025 budget cycle, agencies reported actual program performance data for FY 2020 through FY 2023 for workload, efficiency, and outcome measures. Measuring performance in these three areas helps state decision makers and agency stakeholders understand how well programs are operating and whether they are achieving their intended purpose. Measures in this report are organized by both agency and program. The statistics in this report are included as they were entered by the agency or in consultation with the agency. As such, any questions regarding a specific performance measure should be directed to the respective agency. Table of Contents Court of Appeals, FY 2025...................................................................................................................................1 Supreme Court, FY 2025......................................................................................................................................2 State Accounting Office, FY 2025........................................................................................................................3 Department of Administrative Services, FY 2025................................................................................................5 Department of Agriculture, FY 2025....................................................................................................................9 Department of Banking and Finance, FY 2025..................................................................................................11 Department of Behavioral Health and Developmental Disabilities, FY 2025....................................................12 Department of Community Affairs, FY 2025.....................................................................................................17 Department of Community Health, FY 2025.....................................................................................................21 Department of Corrections, FY 2025..................................................................................................................27 Department of Community Supervision, FY 2025.............................................................................................30 Department of Defense, FY 2025.......................................................................................................................33 Department of Driver Services, FY 2025...........................................................................................................35 Bright from the Start: Georgia Department of Early Care and Learning, FY 2025...........................................38 Department of Economic Development, FY 2025.............................................................................................40 Department of Education, FY 2025....................................................................................................................42 Employees' Retirement System of Georgia, FY 2025........................................................................................50 State Forestry Commission, FY 2025.................................................................................................................51 Office of the Governor, FY 2025........................................................................................................................52 Department of Human Services, FY 2025..........................................................................................................57 Commissioner of Insurance, FY 2025................................................................................................................65 Georgia Bureau of Investigation, FY 2025.........................................................................................................67 Department of Juvenile Justice, FY 2025...........................................................................................................70 Department of Labor, FY 2025...........................................................................................................................72 Department of Law, FY 2025.............................................................................................................................73 Department of Natural Resources, FY 2025.......................................................................................................74 State Board of Pardons and Paroles, FY 2025....................................................................................................77 State Properties Commission, FY 2025..............................................................................................................79 Georgia Public Defender Council, FY 2025.......................................................................................................80 Department of Public Health, FY 2025..............................................................................................................81 Department of Public Safety, FY 2025...............................................................................................................86 Public Service Commission, FY 2025................................................................................................................90 Board of Regents of the University System of Georgia, FY 2025.....................................................................91 Department of Revenue, FY 2025.................................................................................................................... . 99 Secretary of State, FY 2025..............................................................................................................................103 Georgia Student Finance Commission, FY 2025.............................................................................................107 Teachers Retirement System, FY 2025............................................................................................................113 Technical College System of Georgia, FY 2025..............................................................................................114 Department of Transportation, FY 2025...........................................................................................................117 Department of Veterans Service, FY 2025.......................................................................................................121 State Board of Workers' Compensation, FY 2025............................................................................................123 Georgia General Obligation Debt Sinking Fund, FY 2025..............................................................................124 (This page intentionally left blank) Program Performance Measures: Court of Appeals Court of Appeals Appellate Filings Cases Disposed Revenue from Appellate Court Fees Average caseload per judge for cases filed Average caseload per judge for cases disposed FY 2020 Actual FY 2021 Actual FY 2022 Actual FY 2023 Actual 2,876 3,141 $369,380.18 192 209 2,526 2,752 $384,839.00 168 183 2,663 2,510 $399,719.77 167 178 2,502 2,485 $387,010.00 167 166 1 Program Performance Measures: Supreme Court Supreme Court of Georgia Appellate filings Revenue from Appellate Court fees Average Caseload per Justice for cases filed FY 2020 Actual FY 2021 Actual FY 2022 Actual FY 2023 Actual 1,655 $164,136.49 1,655 1,374 $154,239.41 1,374 1,328 $160,001.29 1,328 1,227 $154,108.32 1,227 2 Program Performance Measures: State Accounting Office Financial Systems Customers/users supported by Human Capital Management (HCM) Customers supported by Financials Customer support tickets generated Customer support tickets closed Financial issues responded to, diagnosed, and resolved within Service Level Agreement parameters Human Capital Management issues responded to, diagnosed, and resolved within Service Level Agreement parameters Shared Services Agencies participating in Payroll Shared Services Center (PSSC) Employees paid through Payroll Shared Services Center (PSSC) Agencies participating in Concur Travel reimbursements processed FY 2020 Actual FY 2021 Actual FY 2022 Actual FY 2023 Actual 79,653 85,600 52,284 52,163 95.7% 94.6% 75,726 91,793 40,882 40,744 96.0% 96.9% 73,811 96,247 45,129 45,009 97.3% 98.1% 75,536 102,185 48,525 48,502 97.49% 96.89% 20 10,654 64 102,690 25 14,769 69 34,409 26 14,251 71 68,150 26 12,238 71 96,205 Statewide Accounting and Reporting Days from prior fiscal year end to publish the Annual Comprehensive Financial Report (ACFR) Days from prior fiscal year end to publish the Budgetary Compliance Report (BCR) Submit Annual Schedule of Expenditures of Federal Awards (SEFA) within 60 days of Annual Comprehensive Financial Report (ACFR) (1=Meet; 2=Did Not Meet) 183 262 208 250 150 164 175 183 1 1 1 1 3 Program Performance Measures: State Accounting Office: Attached Agencies State Ethics Commission Number of existing cases on July 1 Number of complaints received Number of action initiated by Commission staff Number of cases resolved under 2 years old Number of cases resolved older than 2 years Georgia State Board of Accountancy Individual CPA renewals processed CPA firm renewals processed FY 2020 Actual FY 2021 Actual FY 2022 Actual FY 2023 Actual 187 191 123 149 65 16 48 25 19 9 90 81 147 36 29 66 130 57 34 56 20,665 189 20,263 365 1,713 222 1,505 382 4 Program Performance Measures: Department of Administrative Services Certificate of Need Appeal Panel Number of Certificate of Need appeals filed Number of Certificate of Need hearings held Number of Certificate of Need appeals held resulting in a reversed decision Amount of filing fees collected Number of filing appellant parties Average number of hours spent per appeal Average number of days to issue a decision on a CON appeal Departmental Administration (DOAS) Number of enterprise-wide contract award protests Number of training opportunities offered to employees Percentage of employees successfully completing training/professional development Number of service center tickets Percent of successfully resolved tickets Number of audit findings Agency turnover rate Number of payments processed Percentage of payments processed electronically Fleet Management Number of active assets enrolled in the state's fleet Proportion of active state assets enrolled in the motor vehicle maintenance program Number of safety trainings completed following "Report My Driving" calls from constituents Average preventative maintenance costs for participating vehicles Number of active state assets enrolled in the motor vehicle maintenance program FY 2020 Actual FY 2021 Actual FY 2022 Actual FY 2023 Actual 21 3 0 31,500 21 12.86 207.66 10 10 4 27,000 18 86.75 297.50 7 1 6 19,500 13 88.40 268.90 5 1 0 40,500 7 63.98 124.5 49 1,890 100.00% 33,839 100.00% N/A 9.10% 5,380 89.70% 61 2,032 100.00% 54,462 100.00% 0 10.38% 4,630 87.00% 47 3,562 100.00% 51,190 100.00% 0 16.90% 3,462 84.80% 34 3,804 100.00% 34,698 91.00% 0 21.70% 3,926 84.90% 18,538 97.76% 436 $252.00 18,212 17,454 99.93% 273 $238.00 17,396 17,567 99.00% 273 $246.00 17,590 18,230 99.00% 360 $308.00 17,439 5 Program Performance Measures: Human Resources Administration Number of active benefit-eligible executive branch state employees in the Enterprise Resource Planning system Proportion of eligible state employees enrolled in an employee-paid Flexible Benefit offering Proportion of positive evaluations for customer service on Flexible Benefit offerings Employee customers' overall satisfaction with the Benefits Operations Center Employees or candidates identified for risk based on results of the Drug Testing program Number of applications submitted to job requisitions through Team Georgia Careers Number of jobs posted through Team Georgia Careers Number of state entities using Team Georgia Careers platform for job vacancy posting and applicant tracking FY 2020 Actual FY 2021 Actual FY 2022 Actual FY 2023 Actual 46,510 88.32% 86.75% 86.75% 270 426,515 9,680 84 42,938 88.60% 86.40% 86.40% 225 252,703 10,805 86 42,006 87.58% 89.25% 89.25% 252 214,995 14,336 88 43,471 84.90% 87.50% 87.50% 364 261,059 13,021 89 Risk Management Number of claims accepted for review under the Workers Compensation, Liability, and Property programs Percent of cases settled without litigation Number of unemployment claims filed Number of claims accepted for review under the Cyber Insurance program Proportion of active Worker's Compensation claims that include lost time costs Proportion of Liability claims that are tort claims Proportion of Liability claims that are broad form claims Number of claims settled from Worker's Compensation claims Number of claims settled from Subsequent Injury Trust Fund claims Number of settlements reached from Ante Litem Notices 11,318 80.00% 7,333 4 31% 88% 12% 0 0 28 10,671 86.00% 3,697 2 53% 89% 11% 0 6 45 10,379 81.00% 2,488 1 36% 88% 12% 155 4 30 10,782 84.00% 4,958 1 29% 89% 12% 613 2 19 State Purchasing Amount of state entity spend through the Purchasing Card program reviewed under the continuous monitoring function Proportion of state entity Chief Procurement Officers that are certified purchasers Estimated amount of cost savings/avoidance from recently completed new or renewal Statewide contracts Number of agencies using the Team Georgia Marketplace application for their procurement processes Number of statewide contracts $65,100,000 90% $8,677,500 $54,659,969 95% $12,230,952 $59,942,480 95% $10,390,440 $62,379,582 97% $9,809,790 58 60 62 62 77 77 80 84 6 Program Performance Measures: Number of state, local and supplier training participants for the state purchasing program Percentage of agency contracts completed within six months Amount of annual rebate generated by the p-card program FY 2020 Actual 5,941 42.00% 3,900,395 FY 2021 Actual 11,706 62.00% 3,682,580 FY 2022 Actual 13,214 72.40% 4,487,815 FY 2023 Actual 14,452 60.00% 5,171,220 Surplus Property Amount of sales in the State Surplus Property program Proportion of State Surplus Property transactions that are redistributed Amount of funds returned to state entities from sales in the State Surplus Property program Proportion of surplus property transactions redistributed to state agencies Proportion of surplus property transactions redistributed to eligible local governments and nonprofits Number of annual property transactions received Average turnaround period for disposal $4,251,972 7.64% $2,518,535 3.40% 1.80% 7,125 N/A $7,550,541 11.00% $4,736,796 1.80% 5.30% 7,289 N/A $8,094,489 9.30% $5,197,062 5.20% 1.30% 7,355 N/A $7,040,118 9.20% $5,684,563 5.80% 1.30% 8,138 N/A 7 Program Performance Measures: Department of Administrative Services: Attached Agencies Office of State Administrative Hearings Number of cases filed Number of cases per judge Average cost per case Number of cases filed with the tax tribunal FY 2020 Actual FY 2021 Actual FY 2022 Actual FY 2023 Actual 34,437 2,870 $168.00 485 27,971 2,664 $202.00 434 29,344 2,668 $192.00 568 31,571 3,157 $188.00 404 Office of the State Treasurer Number of Transactions in the statewide merchant card contract Amount by which the return on the state general obligation bond portfolio exceeds the return on Georgia Fund 1 in basis points The number of entities that had bank accounts and services evaluated 10,686,680 0.59 14 10,111,197 0.04 15 13,477,414 0.26 11 16,286,711 -0.20 12 Payments to Georgia Aviation Authority Number of hours flown, public safety hours, natural resource hours, and passenger transportation hours Percentage of allotted flight hours utilized Number of flights scheduled annually Number of private flight vendors utilized 275 64% 148 3 198 44% 75 3 378 85% 174 3 327 73% 101 3 Payments to Georgia Technology Authority Number of telephone calls placed to the "1-800-Georgia" call center requesting assistance Average wait time for 1-800-Georgia telephone calls Proportion of agencies compliant with STARR report Number of unique visits to Georgia.gov website Average time for GETS service desk incident resolution Number of projects reviewed by Critical Projects Review Panel Average dollar amount of projects reviewed by Critical Projects Review Panel Number of projects reviewed by Large IT Project Executive Decision-Making Board Average dollar amount of projects reviewed by Large IT Project Executive Decision-Making Board 336,584 274,322 117,652 131,444 64 seconds 137 seconds 5 seconds 29 seconds 0.95 0.88 0.77 0.71 8.5 million 11.6 million 8.8 million 12 million 7.62 5.31 9.08 2.36 20 21 20 25 $16,974,583 $17,084,962 $15,961,915 $17,772,172.62 2 0 0 0 $92,071,611 $0 $0 $0 8 Program Performance Measures: Department of Agriculture Consumer Protection Number of establishments inspected. Percentage of establishments out of compliance warranting follow-up inspection Number of violative samples from regulated food products Percentage of non-compliant establishments found to be compliant at follow-up inspection Percentage of inspections completed Percentage of food establishments inspected for regulatory compliance Percentage of fuel establishments inspected for regulatory compliance (based on an 18 month inspection cycle) Percentage of companion animal establishments inspected for regulatory compliance Departmental Administration (DOA) Percentage of calls answered in call centers Percentage of IT tickets completed within 48 hours of being submitted Program turnover rate Number of audit findings Number of licenses issued FY 2020 Actual FY 2021 Actual FY 2022 Actual FY 2023 Actual 143,486 19.17% 271 71.78% 90.83% 65.00% 89.00% 59.00% 147,610 13.28% 36 75.14% 78.11% 60.00% 77.00% 55.00% 11,064 12.53% 1 100.00% 100.00% 100.00% 94.00% N/A 107,683 10.11% 62 76.00% 75.00% 64.00% 89.00% 59.00% 94.78% 93.00% 18.70% N/A 71,045 95.30% 93.75% 11.83% N/A 75,895 96.47% 97.00% 11.37% N/A 77,136 96.35% 99.00% 19.11% N/A 78,384 Marketing and Promotion Number of Georgia Grown participants Percentage of total Farmers Market space leased to vendors Number of farmers, retailers, and wholesalers utilizing the Atlanta Farmers Market Percentage increase in total users of the Atlanta Farmers' Market 1,363 100% 31,106 0.00% 1,467 100% 29,955 0.00% 1,520 100% 25,337 0.00% 1,480 100% 23,965 0.00% Poultry Veterinary Diagnostic Labs Number of avian influenza tests provided to poultry growers and hobbyists Number of samples submitted to the poultry lab network for diagnostic testing Number of reported diseases tested using monitoring standards Number of tests performed 365,385 62,174 15 1,429,581 366,598 60,249 15 1,427,898 405,005 63,663 15 1,547,140 471,098 64,094 15 1,631,774 9 Program Performance Measures: Department of Agriculture: Attached Agencies Payments to Georgia Agricultural Exposition Authority Number of visitors to the National Fair Percentage of total expenditures funded through self-generated funds Gross fair revenues Gross event revenues Amount in capital reserves Number of visitors (fair and non-fair per calendar year) Utilization rate FY 2020 Actual FY 2021 Actual FY 2022 Actual FY 2023 Actual 565,533 90.90% $6,983,622 $2,265,306 $1,278,336 1,032,019 100.00% 0 60.70% $3,817,712 $3,389,613 $354,052 0 100.00% 485,758 91.10% $7,606,027 $5,243,682 $6,110,045 1,017,541 100.00% 543,120 94.00% $8,426,447 $5,166,760 $6,038,603 1,022,580 100.00% State Soil and Water Conservation Commission Amount of electronic payments processed Number of audit findings Number of Georgia Soil and Water Conservation Commission/United States Department of Agriculture watershed dams maintained Number of agricultural irrigation systems audited for application uniformity Number of Georgia Soil and Water Conservation/United States Department of Agriculture watershed dams rehabilitated to meet safe dam criteria and to provide continued flood control Number of million gallons of potential water saved by mobile irrigation lab contracted audits Number of individuals certified or recertified in erosion and sedimentation control Number of erosion control plans reviewed Number of agricultural acres protected and benefited by conservation plans Number of citizens educated through district sponsored events Agency Turnover Rate Percentage of state funds as compared to agency total funds. Average cost per plan to review an erosion control plan by Georgia Soil and Water Conservation Commission staff 61.00% 0 183 0 24 0.0 8,548 4,256 154,325 368,000 16.00% 18.00% $58.63 44.00% 0 200 0 25 0.0 10,386 4,441 193,485 331,000 11.00% 73.00% $65.98 43.00% 0 255 0 25 0.0 12,380 3,710 248,184 413,750 5.00% 80.00% $109.25 42.00% 0 305 0 27 0.0 10,559 3,234 252,506 679,000 17.00% 83.00% $69.91 10 Program Performance Measures: Department of Banking and Finance Departmental Administration (DBF) Percentage of fees and fines submitted electronically Agency turnover rate Number of audit findings FY 2020 Actual FY 2021 Actual FY 2022 Actual FY 2023 Actual 98% 10% 0 99% 14% 0 99% 12% N/A 99% 15% 0 Financial Institution Supervision Average examination turnaround time for bank and credit union examinations (in calendar days) Average report turnaround time for bank and credit union examinations (in calendar days) Number of examinations conducted of state-chartered banks and credit unions Number of formal administrative actions outstanding for banks and credit unions Percentage of problem banks that showed improvement at their next examination 51 29 75 5 59% 52 24 83 5 30% 52 27 88 5 50% 57 31 66 7 50% Non-Depository Financial Institution Supervision Number of risk-based examinations and investigations conducted Number of administrative actions issued to licensed and unlicensed entities Average number of calendar days required to process a mortgage broker, mortgage lender, or mortgage loan originator license Average number of calendar days required to process a Money Service Business license or registration Number of approved licensees Number of new applications Number of exams completed 234 144 2 9 20,597 6,373 289 242 375 2 7 28,288 13,224 253 204 361 2 4 34,411 13,299 217 236 420 20* 49* 28,506 7,035 198 *Starting in FY 2023, DBF began tracking from the date an application is first submitted as opposed to the date when all necessary items to complete the application have been submitted. 11 Program Performance Measures: Department of Behavioral Health and Developmental Disabilities Adult Addictive Diseases Services Number of clients served in community-based detoxification and crisis services Number of clients served in community-based treatment Number of clients served in recovery services Percentage of clients discharged from crisis or detoxification programs who receive follow-up behavioral health services within 14 days Percentage of clients not returning for new services within 90 days of discharge Percentage of women successfully completing treatment in the Women's Treatment and Recovery Support Program (formerly Ready for Work program) Percentage of clients active in treatment 90 days after beginning non-crisis stabilization services Adult Developmental Disabilities Services Persons served in community-based adult developmental disabilities services Number of persons receiving supported employment Average Mobile Crisis Team response time (in minutes) Average cost per New Options Waiver Number of Georgia consumers on waiting list for waivers as of June 30 Number of developmental disabilities consumers transitioned from Georgia's state hospitals to the community Average cost per Comprehensive Supports Waiver Average cost per Comprehensive Supports Waiver to transition a person from a State Psychiatric Hospital Number of individuals transitioned from the waiver planning list into waiver services Percent of individuals on waiting list who received non-waiver services as of June 30 Number of individuals on waiting list who received non-waiver services as of June 30 Adult Forensic Services Percentage of incompetent to stand trial clients completing restoration who were opined to be competent Number of adult outpatient evaluations completed: pretrial, incompetent to stand trial, and civil commitment Number of adult inpatient evaluations completed: pretrial, incompetent to stand trial, and civil commitment FY 2020 Actual FY 2021 Actual FY 2022 Actual FY 2023 Actual 8,006 50,625 17,584 25.00% 71.00% 31.00% 31.00% 10,138 49,068 63,772 4.00% 76.00% 32.00% 31.11% 8,003 48,142 23,508 24.00% 77.10% 29.00% 31.45% 8,197 47,018 32,125 28.00% 77.00% 29.00% 32.00% 15,345 1,081 57 $14,005 6,395 17 $72,847 $78,679.00 704 20.25% 1,295 15,133 1,071 70 $11,479 7,328 12 $72,386 $59,460.00 477 16.60% 1,324 16,248 1,854 86 $12,769 7,155 8 $74,084 $19,445.00 525 29.00% 2,075 16,409 1,950 86 $14,306 7,157 7 $78,684 $26,806.75 756 29.00% 2,082 84% 3,017 1,228 79% 2,366 938 79% 2,763 812 87% 2,885 889 12 Program Performance Measures: Number of individuals declared incompetent to stand trial who completed restoration Median length of stay in years of civilly committed ISTS and NGRIs in state hospital on last day of fiscal year Percentage of long-term forensic clients who are discharged Number served in community integration home and supervised apartments Number of forensic individuals on conditional release being monitored by DBHDD on June 30 Percentage of long-term discharges readmitted to hospital within 180 days of discharge or conditional release Percentage of pretrial evaluations completed within 45 days of court order FY 2020 Actual 716 3.4 21% 146 334 12% 31% FY 2021 Actual 432 3.4 18% 147 315 14% 39% FY 2022 Actual 410 3.4 15% 133 310 11% 28% FY 2023 Actual 445 4.2 16% 126 267 11% 15% Adult Mental Health Services Number of adult mental health consumers served in state facilities Number of adult mental health consumers served in community Number of persons receiving peer services Percentage of adult mental health consumers served in state facilities Percentage of homeless individuals in adult community mental health services who obtain stable housing while enrolled in services Average response time for Mobile Crisis Response services (in minutes) Percentage of people enrolled in supportive employment who are competitively employed Number of adult mental health consumers who received crisis services Percentage of Assertive Community Treatment (ACT) clients admitted to psychiatric hospitals Child and Adolescent Addictive Diseases Services Number of youth served by Core Services providers Number of youth served in Clubhouse Recovery Support Services Number of youth served in Intensive Residential Treatment (IRT) Percentage of youth who experience a reduction in alcohol and/or substance abuse while in treatment Percentage of patients admitted to an IRT program within 30 days of screening 2,073 127,533 4,238 1.60% 48.00% 66 30.00% 21,295 11.00% 1,813 132,329 3,706 1.40% 47.10% 70 33.90% 22,401 4.40% 1,298 116,145 3,483 1.10% 45.60% 83 36.40% 21,873 4.60% 1,178 113,661 3,395 1.03% 42.50% 78 33.60% 23,500 5.10% 305 309 86 10% 73% 177 234 69 44% 93% 115 224 53 29% 83% 127 316 41 57% 73% Child and Adolescent Developmental Disabilities Persons served in community-based child and adolescent developmental disabilities programs 4,579 3,008 3,256 3,205 13 Program Performance Measures: Number of children and adolescents receiving family support services Percentage of first time family support services recipients who were children or adolescents FY 2020 Actual 4,380 4.12% FY 2021 Actual 2,835 5.76% FY 2022 Actual 2,732 58.80% FY 2023 Actual 3,125 48.30% Child and Adolescent Forensic Services Number of evaluations completed on juveniles in juvenile or superior court Number of children and adolescent forensic evaluators Percentage of juvenile court evaluations completed within 30 days of receipt of the court order Number of juveniles who received competency restoration services from DBHDD 1,338 15 41% 111 1,095 15 44% 74 1,363 12 18% 114 1,431 14 13% 117 Child and Adolescent Mental Health Services Number of youth served by Psychiatric Residential Treatment Facility (PRTF) providers Number of Mental Health Clubhouse Recovery Support Service members Number of youth served in community-based services Number of clients served in crisis service activity Average length of stay at PRTF 30-day Crisis Stabilization Unit (CSU) readmission rate CSU utilization rate 127 2,021 14,139 2,011 109 4.7% 40.00% 89 1,005 11,173 1,814 119 6.2% 25.40% 61 1,067 10,553 1,868 131 4.8% 87.50% 46 1,064 10,038 1,869 149 6.2% 28.20% Departmental Administration (DBHDD) Number of class hours of training delivered to DBHDD staff Percentage of accounts payable-contract payment requests entered into PeopleSoft within 3 business days of the request being submitted to DBHDD accounts payable Number of hours of training delivered to DBHDD service providers Number of provider audits conducted Number of provider audit findings Number of internal audit findings Agency turnover rate 142,723 98% 825 642 435 28 29% 118,973 98% 484 528 375 38 34% 128,737 98% 619 480 277 28 37% 150,367 98% 333 528 375 38 26% Direct Care Support Services Number of face-to-face admission evaluations performed by the state hospitals 3,900 2,885 1,881 1,909 14 Program Performance Measures: Percentage of admission evaluation referrals to state hospitals that receive a disposition (acceptance or denial) response within 4 hours of a completed referral Percentage of people who present for admission evaluation at a state hospital whose admission was avoided as a result of their being served in a DBHDD hospital 23 hour observation program Number of maintenance work orders submitted Percent of maintenance orders completed within 7 days FY 2020 Actual 79.13% 70.00% 25,886 93.0% FY 2021 Actual 82.83% 52.10% 13,809 85.90% FY 2022 Actual 90.47% 56.40% 13,265 87.15% FY 2023 Actual 87.88% 61.70% 11,247 89.10% Substance Abuse Prevention Number of persons served in community-based prevention programs Percentage of people served by evidence-based programs Percentage of adults 18-24 who report binge drinking in the past month Number of teens served at Prevention Clubhouses Number of teens attending the Georgia Teen Institute Number of persons who called the HODAC Helpline Percentage of provider assistance requests resolved within 30 days Number of businesses with Drugs Don't Work certification 315,510 100% 22.00% 126 358 N/A 93% 7,324 155,255 99% 23.60% 85 312 N/A 98% 7,144 71,197 94% 22.60% 86 104 N/A 94% 6,885 65,482 78% 20.20% 95 100 N/A 92% 7,060 15 Program Performance Measures: Department of Behavioral Health and Developmental Disabilities: Attached Agencies Georgia Council on Developmental Disabilities Number of people who participated in Council-supported activities Percentage of people with developmental disabilities who report increasing their self-advocacy after participation in Council-supported activities Number of policy or statute changes effected Annual student enrollment in Inclusive Post-Secondary Education Number of students involved in Project Search Number of businesses involved in Project Search Percentage of family members who report increasing their self-advocacy after participation in Council-supported activities Sexual Offender Risk Review Board Number of cases completed by each evaluator each month Number of sexual offender cases leveled/completed Average amount of time it takes to complete each case (in hours) Average number of classification letters sent out per year Percentage of cases in backlog per year Average amount of cases received per month Average amount of cases voted on per board meeting FY 2020 Actual FY 2021 Actual FY 2022 Actual FY 2023 Actual 40,503 N/A 2 136 135 24 N/A 11,409 N/A 4 128 142 29 N/A 22,263 N/A 3 136 106 27 N/A 13,212 N/A 4 146 108 28 N/A 20.0 955 4.3 755 75% 161 90.0 15.0 733 5.8 596 77% 121 50.0 15.0 903 5.8 511 70% 138 43.0 16.0 1,581 5.8 750 62% 158 63.0 16 Program Performance Measures: Department of Community Affairs Building Construction Number of building code clarifications/technical assistance provided to public and private sector customers per consultant Number of building insignias issued Number of State Minimum Standard Codes reviewed, amended, and adopted by the State FY 2020 Actual 1,452 7,570 11 FY 2021 Actual 1,414 11,018 8 FY 2022 Actual 1,511 8,190 6 FY 2023 Actual 1,639 10,321 7 Coordinated Planning Percentage of local comprehensive plans and similar reviews completed within designated 30-day timeframe Number of plans reviewed Average number of days to review local comprehensive plans Plan Implementation Rate: Percentage of local government work program items actually implemented 93.43% 137 14 53.20% 91.26% 183 22 53.26% 95.51% 245 19 54.01% 97.93% 241 11 53.29% Departmental Administration (DCA) Number of audit findings Number of rental assistance checks mailed out Number of payments processed Percentage of payments processed electronically Average number of days to process payments Employee turnover rate Number of employment recruitments Total value of grants processed Number of IT service requests Percentage of IT service requests closed on time (2 business days or less) 1 0 0 1 32,093 31,264 30,687 28,448 119,252 102,501 133,072 178,062 97.07% 86.17% 88.76% 90.00% 11 9 10 14 13.64% 14.00% 27.27% 13.65% 63 106 159 109 $186,525,798 $131,630,036 $327,958,521 $258,756,379.45 5,693 6,468 7,087 6,153 67.43% 72.75% 73.80% 78.70% Federal Community and Economic Development Programs Percentage of member slots filled Number of hours served Percentage of earned Education Awards Number of member slots filled 92.56% 532,166 74.23% 485 96.77% 295,298 72.30% 540 81.50% 440,686 78.50% 474 68.70% 672,507 74.80% 484 17 Program Performance Measures: Number of persons who benefit from local government community development activities financed through the state Community Development Block Grant program Percentage of Community Development Block Grant project recipients who are low to moderate income pursuant to the national objective Amount of private investment leveraged for Appalachian Regional Commission economic development projects FY 2020 Actual 17,978 91.19% $149,109,000 FY 2021 Actual 19,721 80.51% $3,723,410 FY 2022 Actual 682,986 97.95% $4,010,151 FY 2023 Actual 12,425 83.84% $5,856,956 Homeownership Programs Number of people who receive pre-purchase, post purchase, or foreclosure prevention counciling Georgia Dream foreclosure rates Percent of Georgia Dream applicants qualifying for loans Percent of lending capacity obligated Median household income for Georgia Dream participants Number of families that purchased homes under the Georgia Dream initiative Total amount of loans and assistance issued Median home price purchased by Georgia Dream applicant 8,771 0.23% 61.00% 53.00% $52,126 1,626 $234,502,947 $150,645 8,248 10,995 9,769 0.12% 0.14% 0.15% N/A 68.00% 68.00% 51.00% 52.00% 44.00% $52,439 $54,821 $60,065 974 697 584 $148,349,940 $130,076,380 $110,817,654 $157,891 $178,604 $202,017 Regional Services Number of Team Georgia resource consultations Number of Georgia Academy for Economic Development sessions held Information distribution/gathering activities for Georgia Housing Search, Project Homeless Count and other programs Number of Planning and Economic Development workshops conducted Number of Planning and Economic Development workshop participants registered Number of Georgia Academy for Economic Development graduates 2,160 29 2,106 4 137 290 2,160 5 2,160 42 800 108 2,160 17 2,160 32 1,018 420 2,160 19 2,160 36 1,425 525 Rental Housing Programs Number of housing choice vouchers under contract Section Eight management assessment program rating Number of Georgia residents served Number of jobs created (based on National Homebuilders model of 1.5 jobs per unit) Number of Section 8 housing inspections conducted per inspector annually 12,961 100.00% 25,266 16,478 N/A 12.538 100.00% 23,308 15,201 18,563 11,767 100.00% 24,102 16,068 16,786 11,465 81.00% 19,893 9,946 19,495 18 Program Performance Measures: Average number of days to get an approval candidate into Section 8 housing Dollar value of tax credits per affordable housing unit created FY 2020 Actual N/A N/A FY 2021 Actual 60 $8,425 FY 2022 Actual 60 $11,059 FY 2023 Actual 90 $13,388 Research and Surveys Percentage of cities and counties meeting all state reporting requirements Number of local governments and authorities to whom technical accounting/financial technical assistance is made available by phone, email, and onsite Number of city/county Report of Local Government Finances Reports Government Management Indicators surveys processed within 10 business days Percent of local governments and authority in compliance with local finance and indebtedness report Number of fiscal notes performed Number of jurisdictions with a hotel/motel tax Number of jurisdictions in compliance in reporting hotel/motel report Number of hotel/motel tax reports reviewed Number of jurisdictions in compliance/Number of jurisdictions with a hotel/motel tax Special Housing Initiatives Number of individuals served by the state's initiatives Number of grants awarded Amount of grants facilitated Percentage of grant applicants awarded Number of individuals assisted through the Home Access Initiative 74.70% 897 1,297 N/A 0 N/A N/A 281 75.80% 21,529 381 163 82.00% 5 83.30% 861 1,368 N/A 1 284 N/A 279 93.60% 67.05% 845 1,527 N/A 2 294 N/A 285 83.00% 21,578 529 448 85.00% 5 16,433 539 371 100.00% 3 61.68% 821 1,395 N/A 0 298 N/A 254 85.00% 18,842 554 133 64.00% 3 State Community Development Programs Number of new Main Street/Better Hometown cities Net new jobs created in Georgia Main Street/Better Hometown cities Customer service satisfaction rating 0 3,455 98.00% 4 3,764 98.00% 3 3,957 98.00% 2 3,355 98.00% State Economic Development Programs Number of jobs created and retained Total value of grants and loans awarded Dollar amount of private investment leverage per grant/loan dollar 84,238 100,201 14,870 17,573 $402,044,532 $444,749,758 $132,622,260 $215,543,300 $58 $46 $43 $59 19 Program Performance Measures: Department of Community Affairs: Attached Agencies Payments to OneGeorgia Authority Number of jobs created or retained Total value of grants and loans awarded Dollar amount of private investment leveraged per grant/loan dollar FY 2020 Actual 4,226 $11,465,882 $50 FY 2021 Actual 2,871 $15,062,708 $30 FY 2022 Actual 2,846 $35,453,085 $34 FY 2023 Actual 1,874 $10,729,583 $108 20 Program Performance Measures: Department of Community Health Departmental Administration (DCH) Percentage of program integrity reviews identified as waste, fraud, and abuse Balance in the other post employee benefits fund Percentage of employees that received proven initials and annual training in required courses FY 2020 Actual FY 2021 Actual FY 2022 Actual FY 2023 Actual 58.00% 11.00% 28.00% 19.00% $2,282,592,514 $2,651,099,672 $2,467,196,296 $2,801,650,718 100.00% 99.00% 99.00% 99.00% Georgia Board of Dentistry Number of license renewals processed Number of new applications processed Average number of days to process new applications Average number of days to process renewal applications Number of licensed professionals regulated Number of processed complaints Percentage of complaints that were substantiated Average number of days for complaint resolution 14,013 510 21 7 14,469 516 N/A 173 16 1,006 21 7 15,356 482 N/A 273 14,250 1,146 21 7 15,084 552 N/A 154 15 1,025 21 7 15,945 530 N/A 215 Georgia State Board of Pharmacy Number of licensed professionals regulated Number of license renewals processed Number of new applications processed Average number of days to process new applications Average number of days to process renewal applications 48,783 1,410 7,988 14 7 45,102 36,636 9,505 14 7 52,438 1,698 10,459 14 7 56,987 37,205 8,667 14 7 Health Care Access and Improvement Number of Georgians served by Department of Community Health's safety net programs and grants Number of health care providers who have attested to adopting, implementing, or upgrading certified Electronic Health Record technology in Georgia Healthcare Facility Regulation Percentage of applicable health care facility inspection results posted to the website within 30 days of inspection exit Percentage of state licensed health care facilities who have survey results posted on the DCH website 19,122 4,584 20,916 4,584 21,011 4,584 21,904 4,584 94% 95% 85% 99% 83% 99% 58% 99% 21 Program Performance Measures: Number of licenses issued Number of annual inspections, excluding complaint inspections Number of complaints reported Number of complaints that resulted in a site visit Number of exemption letter requests Number of Certificate of Need applications processed Percentage of Certificate of Need Applications reviewed within 120 days of file date FY 2020 Actual 773 2,196 17,607 3,266 155 51 100% FY 2021 Actual 1,010 1,781 19,941 3,406 28 51 100% FY 2022 Actual 732 2,390 39,548 2,617 116 46 100% FY 2023 Actual 963 2,251 40,000 4,253 39 78 100% Indigent Care Trust Fund Percentage of Georgia hospitals receiving Disproportionate Share Hospital (DSH) payments Percentage of Georgia hospitals achieving "deemed" status for Disproportionate Share Hospital (DSH) payments DSH dollars spent supporting healthcare for medically indigent Georgians 95.00% 95.00% 92.00% 85.00% 17.00% 20.00% 19.00% 16.00% $339,632,451 $343,896,797 $389,521,298 $420,686,943 Amount of uncompensated care Georgia hospitals self-report providing to indigent individuals Percentage of uncompensated care reimbursed through DSH payments $1,970,274,455 $2,131,264,018 $2,285,150,317 $1,469,815,415 19.00% 20.00% 22.00% 39.00% Percentage of uncompensated care delivered by deemed hospitals 25.00% 25.00% 28.00% 8.00% Average percentage of uncompensated care costs covered by DSH dollars for deemed hospitals 40.00% 35.00% 37.00% 78.00% Medicaid- Aged Blind and Disabled Number of Aged, Blind and Disabled enrollees Cost per member per month for Aged, Blind, and Disabled enrollees Number of full benefit dual eligibles enrolled Percentage of Long Term Care expenditures for Home and Community Based Waiver Services versus institutional expenditures Number of full benefit dual eligibles enrolled per 1,000 members Number of individuals on Independent Care Waiver Program waiting list per 1,000 members between ages 21-64 Number of Aged, Blind, and Disabled enrollees per 1,000 Medicaid members Community Care Service Program Clients served Average cost per Community Care Service Program client 531,233 $954.83 149,791 47.0% 75 0 265 13,639 $14,629.00 549,445 $909.70 150,122 55.0% 67 0 247 14,494 $17,609.38 573,286 $831.07 157,110 55.0% 65 0 237 16,640 $19,121.61 592,529 $950.61 165,001 56.0% 64 0 229 18,219 $20,896.14 22 Program Performance Measures: Total dollars saved as a result of clients remaining in the community (in millions) FY 2020 Actual N/A FY 2021 Actual N/A FY 2022 Actual N/A FY 2023 Actual N/A Medicaid- Low-Income Medicaid Number of low-income Medicaid enrollees Low-income Medicaid members per 1,000 Medicaid members Cost per member per month for low-income Medicaid enrollees Number of emergency room visits for selected non-emergent care diagnoses per 1,000 members Number of Healthcare Effectiveness Data and Information Set/National Committee for Quality Assurance quality metrics monitored Percentage of Healthcare Effectiveness Data and Information Set/National Committee for Quality Assurance quality metrics meeting or exceeding the 50th percentile Percentage of financial expenditure savings generated by the shift from a feefor-service to a managed care structure Average time for provider payment of clean claims by the care management organizations (in days) PeachCare Percentage of members in Georgia Families receiving recommended immunizations by their 3rd birthday (Medicaid and PeachCare) Percentage of members in Georgia Families 12 months to 19 years who had a visit with a primary care physician (Medicaid and PeachCare) Percentage of PeachCare eligible children who are enrolled in the program Percentage of children ages 3 to 17 that had an outpatient visit with a PCP or OB/GYN and whose weight is classified based on body mass index percentile for age and gender Per member per month cost State Health Benefit Plan Average expense per member per month Number of active subscribers supporting each retiree subscriber (active to retiree ratio) Percentage of SHBP members accessing any preventive care services Preventive care expenses per member per month Percentage of SHBP members with a common chronic condition (asthma, diabetes, coronary artery disease (CAD)) Percentage of SHBP members with a common chronic condition (asthma, diabetes, coronary artery disease (CAD)) who are engaged in the disease state management co-pay waiver program Average per member per month expense for SHBP members with common chronic conditions (asthma, diabetes, coronary artery disease (CAD)) Percentage of SHBP members with high dollar claim accumulation (paid over $100,000 in claims in one year) Percentage of SHBP members with a high dollar claim accumulation (paid over $100,000 in claims in one year) who are engaged in case management 1,476,596 735 $254.49 308 13 69.20% N/A 8.40 1,419,760 753 $259.17 198 15 73.00% N/A 7.99 1,852,760 764 $249.74 208 16 50.00% N/A 4.08 1,990,765 771 $255.55 229 N/A N/A N/A 4.41 N/A 93.69% 79.70% 80.69% $170.64 N/A 91.66% 82.00% 87.97% $183.19 N/A N/A 82.00% 80.18% $183.16 N/A N/A 77.00% N/A $187.62 $517.53 2.0 65.86% $14.82 10.96% 13.00% $1,415.52 0.80% 91.00% $597.19 1.96 72.45% $17.41 11.38% 18.45% $1,656.36 0.95% 91.19% $646.87 1.97 72.31% $17.55 11.90% 20.05% $1,703.74 1.05% 87.96% $683.24 1.97 73.79% $17.89 12.72% 20.10% $1,758.34 1.06% 82.80% 23 Program Performance Measures: Department of Community Health: Attached Agencies Georgia Board of Health Care Workforce: Board Administration Percentage of payments processed within 10 days of receiving invoice Number of page views of agency website for physician workforce data Number of employers participating in practice opportunity fairs Number of students attending practice opportunity fairs FY 2020 Actual 91.67% 42,355 59 135 FY 2021 Actual 91.67% 64,775 30 150 FY 2022 Actual 91.67% 82,214 0 0 FY 2023 Actual N/A 72,600 0 0 Georgia Board of Health Care Workforce: Graduate Medical Education Percentage of residency program graduates practicing family medicine in 57.14% Georgia (data lagged by one fiscal year) Number of residents trained through Georgia's Graduate Medical Education programs (filled positions) 2,818 Percentage of Graduate Medical Education applicants holding a degree from a N/A Georgia medical school Percentage of residency program graduates practicing in Georgia (all specialties) 34.90% Percentage of GME residency slots receiving funding from Georgia Board of Physician Workforce 57.90% Percentage of residents completing the GME exit survey 95.8% 59.60% 2,961 N/A 35.60% 61.20% 83.8% 58.40% 3,095 N/A 36.70% 62.70% 79.5% N/A 3,180 N/A N/A 72.36% 83.5% Georgia Board of Health Care Workforce: Mercer School of Medicine Grant Percentage of graduates entering core specialties (primary care, family 75.40% medicine, internal medicine, pediatrics, Ob/Gyn, emergency medicine, or general surgery) Number of medical students enrolled at Mercer University School of Medicine 484 Number of students in the first year class 112 Percentage of graduates practicing in Georgia 56.91% 84.10% 493 130 N/A 73.80% 504 126 55.02% 73.95% 557 161 N/A Georgia Board of Health Care Workforce: Morehouse School of Medicine Grant Percentage of graduates entering core specialties (primary care, family 79.30% medicine, internal medicine, pediatrics, Ob/Gyn, emergency medicine, or general surgery) Number of medical students enrolled at Morehouse School of Medicine 416 Number of students in the first year class 106 Percentage of graduates practicing in Georgia 43.00% 81.00% 434 112 N/A 73.80% 468 125 42.00% 77.40% 459 127 42.00% Georgia Board of Health Care Workforce: Physicians for Rural Areas Number of physicians receiving loan repayment 51 44 40 38 Number of students receiving scholarships 0 0 0 0 24 Program Performance Measures: Percentage of qualified applicants receiving loan repayment award Percentage of scholarship recipients who default Percentage of loan repayment recipients still practicing in rural Georgia Percentage of scholarship recipients still practicing in rural Georgia FY 2020 Actual 100.00% 5.26% 72.83% 40.00% FY 2021 Actual 100.00% 6.67% 72.25% 39.76% FY 2022 Actual 100.00% 8.30% N/A 38.75% FY 2023 Actual 100.00% 9.00% N/A N/A Georgia Board of Health Care Workforce: Undergraduate Medical Education Percentage of UME graduates entering primary care/core specialty residency 70.50% from Emory Medical School Number of Georgia residents enrolled in Emory Medical School 170 Number of Georgia residents enrolled in Mercer Medical School 484 Percentage of UME graduates entering primary care/core specialty residency from Mercer Medical School Number of Georgia residents enrolled in Morehouse School of Medicine 75.40% 246 Percentage of UME graduates entering primary care/core specialty residency from Morehouse School of Medicine Average amount of UME funds per Georgia resident attending medical school at Emory Medical School Average amount of UME funds per Georgia resident attending medical school at Mercer Medical School Average amount of UME funds per Georgia resident attending medical school at Morehouse School of Medicine Percentage of Emory Medical School UME graduates entering residency in Georgia Percentage of Mercer Medical School UME graduates entering residency in Georgia Percentage of Morehouse School of Medicine UME graduates entering residency in Georgia 79.30% $4,229.85 $2,761.02 $2,483.31 25.20% 41.20% 40.20% Georgia Composite Medical Board Number of initial licensure applications processed Number of licensure applications renewals processed Number of complaints received Number of investigations Percentage of licenses issued or denied within 90 days of application Number of disciplinary actions taken against licensed professionals Average investigator caseload 5,089 25,070 1,664 341 89% 57 41 63.90% 155 493 84.10% 260 81.00% $4,639.14 $2,710.58 $2,349.57 24.60% 38.90% 30.40% 6,729 24,477 1,657 420 90% 79 36 58.40% 155 504 73.80% 290 73.80% $4639.14 $2651.42 $2106.51 19.50% 42.10% 39.20% 68.00% 148 557 82.30% 306 69.00% $4,858.55 $2,356.82 $1,996.37 24.80% 44.60% 35.60% 6,948 26,861 2,074 335 75% 142 79 7,433 26,194 1,964 459 66% 89 85 25 Program Performance Measures: APRN Protocols Reviewed and Processed Emergency Practice Permits issued due to COVID-19 Georgia Drugs and Narcotics Agency Number of inspections conducted for the Board of Pharmacy for all of its registrants who purchase, distribute, dispense, and sell pharmaceuticals Number of investigations of complaints of Board registrants Number of all other investigations FY 2020 Actual 3,310 920 FY 2021 Actual 3,209 1,452 FY 2022 Actual 3,215 1,484 FY 2023 Actual 2,494 0 2,472 335 91 2,621 265 149 2,573 301 226 2,952 261 229 26 Program Performance Measures: Department of Corrections Departmental Administration (DOC) Number of payments processed Percentage of payments made electronically Number of audit findings Agency turnover rate Detention Centers Occupancy rate Three-year felony reconviction rate Number of GED diplomas received while in a detention center Number of Parole Revocations sentenced to a Detention Center Number of Probation Revocations sentenced to a Detention Center Number of Detainees sentenced to Diversion Centers (RSAT) Total number of individual detainees sent to a Detention Center Average length of stay at a Detention Center in days Food and Farm Operations Cost per day per offender (food only) Percentage of annual food requirement produced through farm Total revenue from food and commodities produced Savings across state agencies from commodities produced vs. purchased Profit from sales used to offset GDC food service costs Number of medical meals served to offenders Number of offenders requiring special diets FY 2020 Actual FY 2021 Actual FY 2022 Actual FY 2023 Actual 62,262 92.57% 0 32.40% 56,428 92.16% 0 37.22% 60,810 91.96% 0 33.72% 61,128 93.15% N/A 26.88% 79.30% 28.50% 289 157 2,441 2,936 5,572 89.0 35.70% 26.60% 128 135 1,658 2,672 3,141 77.0 49.90% 25.00% 178 167 1,798 2,886 4,088 79.0 56.50% 25.20% 278 215 2,153 4,346 4,712 83.0 $1.61 $1.67 $1.85 43.20% 42.20% 39.10% $6,283,448.04 $6,167,433.89 $7,357,604.24 $5,933,064.80 $4,703,844.97 $5,550,310.31 $3,543,071.65 4,335,840 $3,805,832.91 5,226,905 $5,434,020.56 5,245,878 10,801 12,990 15,487 $2.18 39.04% N/A N/A N/A 5,064,855 16,595 27 Program Performance Measures: Health Total daily health cost per inmate, including physical health, mental health, dental care Daily cost per inmate for physical health care Daily cost per inmate for dental care Daily cost per inmate for mental health care Number of telemedicine treatment/consultation hours Total cost of health service providers Cost of medications Number of physical health care encounters Medicaid claims paid Percentage of inmates on a mental health caseload FY 2020 Actual FY 2021 Actual FY 2022 Actual FY 2023 Actual $12.25 $15.26 $15.59 $13.83 $9.91 $12.63 $13.09 $11.18 $0.61 $0.61 $0.70 $0.70 $9.50 $9.81 $8.58 $7.89 3,326.0 3,148.0 5,217.0 9,408.0 $57,580,097.00 $57,614,021.00 $103,541,175.00 $181,442,638.00 $41,215,977.00 $31,487,495.00 $37,786,696.00 $43,725,054.00 6,367,737 4,848,214 927,540 759,633 380 297 206 65 23.00% 22.00% 23.00% 24.00% Offender Management Occupancy rate (prisons and all centers) 85.70% 80.50% 88.10% 91.20% Number of admissions 15,300 10,575 15,168 14,823 Number of releases 19,119 15,368 13,387 13,469 Number of transfers 47,119 28,968 48,826 49,193 Number of sentence packets processed 25,487 17,067 23,729 24,812 Number of records requests processed 5,309 6,125 6,097 2,940 Number of inmates in GDC custody who have detainers before released 15,301 13,153 14,328 15,450 Average number of days to process inmates into GDC custody from county jails 4 4 7 10 Total expenditures for County Prison Subsidy $38,142,413.00 $32,734,664.71 $32,725,353.55 $36,441394.00 Average number of days in county jail attributed to lack of state prison bed space 16 14 0 12 Number of incomplete sentencing packets returned to counties for completion 2,947 2,265 3,369 2,809 Number of prisoner sentencing packets processed 24,979 17,181 23,786 24,856 Average Physical Prison Bed Occupancy Rate 88.40% 81.80% 90.10% 89.00% Average number of inmates in county jails pre-adjudication 23,323 31,900 25,493 26,748 28 Program Performance Measures: Private Prisons Occupancy rate Three-year felony reconviction rate Number of GED diplomas received in private prisons Number of contracted private prison beds as a percentage of all inmate beds Average daily cost per inmate FY 2020 Actual FY 2021 Actual FY 2022 Actual FY 2023 Actual 97.90% 30.90% 216 16.15% $51.25 84.00% 25.80% 106 16.08% $54.53 89.30% 26.00% 190 16.70% $50.75 88.10% 25.50% 155 17.30% N/A State Prisons Physical utilization rate 88.70% 83.20% 89.00% 90.60% Three-year felony re-conviction rate 30.0% 26.8% 24.6% 25.1% Number of GED diplomas received 1,103 766 930 893 Number of vocational and on-the-job training certificates earned 14,283 15,745 17,664 22,261 General population bed utilization rate 89.50% 83.00% 89.70% 91.10% Number of inmates enrolled in GED programs 8,218 5,578 9,436 6,755 Number of inmates enrolled in vocational training and on-the-job training certificate programs Number of vocational and on-the-job training certificate programs offered across all state prison facilities Number of charter high school diplomas earned 14,174 379 17 12,845 633 42 13,952 776 49 13,583 860 30 Number of inmates enrolled in charter high school programs 233 214 239 225 Transition Centers Percentage of offenders who successfully completed Transition Centers (TC) programming Occupancy rate 86.88% 64.30% 79.46% 83.17% 81.20% 97.00% 80.99% 94.20% Three-year felony reconviction rate 19.80% 16.40% 14.70% 15.40% Number of transition center beds as a percentage of all inmate beds 4.89% 4.70% 4.70% 4.88% Room and board fees collected $7,043,266.72 $4,965,382.16 $5,837,645.44 $6,383,885.56 Employment rate for TC offenders statewide 93.00% 98.88% 92.50% 91.00% Percentage of vacant security positions 10.14% 15.27% 17.75% 11.66% 29 Program Performance Measures: Department of Community Supervision Departmental Administration (DCS) Percentage of electronic payments by ACH Number of audit findings Agency turnover rate Percentage of transactions processed on behalf of attached Agency Number of open records requests fulfilled Number of IT service requests FY 2020 Actual FY 2021 Actual FY 2022 Actual FY 2023 Actual 74.09% N/A 13.37% 2.52% 675 8,873 69.63% N/A 12.99% 2.11% 660 9,105 76.00% N/A 17.00% 2.00% 518 6,813 76.00% N/A 13.00% 2.00% 602 7,225 Field Services Number of offenders under active supervision (cumulative) Daily cost of supervision per offender Percentage of employable offenders who are employed Percentage of offenders complying with court/Parole Board ordered community service Percentage of offenders complying with court/Parole Board ordered financial obligations Percentage of individuals successfully completing community supervision Percentage of offenders revoked to prison Percentage of offenders returned to prison for committing a new felony within three years Percentage of offenders identified with criminogenic needs referred to treatments Percentage of offenders identified with criminogenic needs completing treatments Percentage of participants that complete Day Reporting Center programming Percentage of offenders that successfully complete Aftercare Services Average caseload per community supervision officer Percentage of required contacts made in the community Percentage of new Community Supervision Officer candidates successfully completing the Basic Community Supervision Officer Training course Number of compliance audits completed on Reentry Partnership Housing (RPH) and THOR 256,398 $2.04 56.00% N/A N/A N/A N/A N/A N/A N/A 38.00% 58.00% 93 N/A 62.00% 53 245,387 $2.05 43.00% N/A N/A N/A N/A N/A N/A N/A 26.00% N/A 132 N/A 77.00% 62 239,036 $2.22 45.00% N/A N/A N/A N/A N/A N/A N/A 34.00% 64.00% 148 N/A 71.00% 117 230,451 $2.67 72.00% N/A N/A N/A N/A N/A N/A N/A 33.00% 66.00% 143 N/A 78.00% 135 30 Program Performance Measures: Misdemeanor Probation Number of audits completed on misdemeanor probation providers Number of on-site visits with misdemeanor probation providers Number of misdemeanor probation contracts reviewed Number of trainings provided to misdemeanor probation providers FY 2020 Actual FY 2021 Actual FY 2022 Actual FY 2023 Actual 33 29 33 38 16 1 0 35 44 104 50 848 66 179 154 163 Governor's Office of Transition, Support, and Reentry Percentage of identified inmates placed into Georgia's Prisoner Re-Entry Initiative (GA PRI) program prior to release Number of supervisees discharged from GA-PRI for non-completion violation of probation or parole Number of re-entry contacts made with community resources Number of inmates identified for Georgia's Prisoner Reentry Initiative Prison In-Reach Specialist average annual caseload Total number of Housing Referrals (to include Community, THOR, RPH) Percentage of identified supervisees receiving Reentry Services Number of reentry referrals made for individuals under supervision and residing in a Reentry Circuit/Site Total Number of reentry Community Resource Providers Community Coordinator total interactions with individuals under supervision N/A N/A 11,949 6,620 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 713 2,253 N/A 65% N/A N/A 6,652 10,098 N/A 2,526 2,836 N/A 8,839 12,225 31 Program Performance Measures: Department of Community Supervision: Attached Agencies Georgia Commission on Family Violence Number of Family Violence Intervention Programs certified in Georgia Number of site visits with Family Violence Intervention Programs Number of individuals trained on family violence awareness Number of active family violence task forces Number of family violence task forces receiving technical assistance FY 2020 Actual FY 2021 Actual FY 2022 Actual FY 2023 Actual 120 20 2,104 49 49 95 30 2,229 49 49 89 32 1,630 49 49 85 71 2,387 49 49 32 Program Performance Measures: Department of Defense Departmental Administration (DOD) Number of Audit Findings Number of payments processed Percentage of payments made electronically Voucher lines entered Agency turnover rate Total GADOD economic impact FY 2020 Actual FY 2021 Actual FY 2022 Actual FY 2023 Actual 0 10,394 75.00% 70,836 41.00% $962M 0 9,407 74.00% 59,883 41.00% $1.385B 0 9,082 73.00% 57,845 38.00% $1.059B 0 9,629 74.00% 58,472 36.00% $1.1B Military Readiness Successful responses by GADoD to GEMA's requests for assistance Total State Defense Force volunteer mandays for state and community support missions Average number of ARNG Guardsmen trained per Readiness Centers Value of GaARNG major sustainment, restoration and modernization projects. Total average number of Deployment Eligible Guardsmen ARNG Billeting Units: number of paid nights Federal dollars received per state dollar invested Number of mandays due to personnel activations in State Active Duty by Army and Air National Guard requested by GEMA Total number of Guardsmen mobilized in Title 10 Status (CONUS and OCONUS) Number of ARNG Site Improvements Counter Drug cost savings due to support to Law Enforcement agencies 100% 7,829 191 N/A 11,236 50,298 $48.00 10,976 913 2 $99,907 100% 3,302 189 N/A 11,537 49,164 $30.00 9,208 882 1 $226,552 100% 1,256 187 $25,764,887 11,510 52,886 $56.00 6,077 1,075 7 $140,000 100% 1,141 188 $41,179,189 11,818 51,876 $21.50 461 1,429 27 $48,000 Youth Educational Services Number of at-risk youth graduating from the Youth Challenge Academy Percentage of Youth Challenge Academy graduates that earn their academic credentials through either General Education Diploma or High School Diploma Percentage of Youth Challenge Cadets that meet Department of Defense standard for success six months after graduation Average State cost per cadet Number of Job Challenge Academy Graduates 804 31.0% 78% $5,239 125 274 59.5% 74% $13,075 25 300 41.9% 75% $10,764 71 345 39.0% 66% $9,306 117 33 Program Performance Measures: Percentage of Job Challenge Academy graduates placed with an employer Percentage of Job Challenge Academy graduates placed in a job related to their vocational training Number of Job Challenge Academy graduates entering military service FY 2020 Actual 31.60% 16.0% 9 FY 2021 Actual 63.3% 32.8% 3 FY 2022 Actual 67.5% 39.5% 1 FY 2023 Actual 52.9% 18.9% 5 34 Program Performance Measures: Department of Driver Services Departmental Administration (DDS) Number of super speeder citations paid Super speeder citations paid percentage rate Super speeder revenue collected Average number of days to process payments to vendors Percentage of payments made electronically to vendors Total number of continuing education units awarded Full Time Agency Turnover Training modules completed Full Time Driver Examiner 1 turnover rate Full Time Driver Examiner 2 turnover rate Full Time manager turnover rate Full Time assistant manager turnover rate Part time examiner turnover rate Average number of days to process endorsement applications Number of drivers license fraud investigations Percentage of permanent documents mailed to customers within 14 days (Target 98%) Percentage of permanent documents mailed to customers within 14 days through Online services processing Number of traditional calls answered by non traditional channels Number of Payments processed online Percentage of Contact Center customer calls abandoned Percentage of fraud investigations determined to be unfounded Percentage of fraud investigations that resulted in actual fraud Number of calls answered by Voicebot Total number of convictions submitted to Driver Services from the courts FY 2020 Actual FY 2021 Actual FY 2022 Actual FY 2023 Actual 75,070 54,340 69.50% 67.00% $16,111,750 $13,585,000 22 22 64.00% 50.00% 988 678 18.00% 28.00% 13,261 73,430 44.00% 66.00% 27.00% 46.00% 19.00% 31.00% 18.00% 47.00% 101.00% 148.00% 13.7 20 1,014 734 98.08% 82.91% 98.51% 86.40% 17,469 502,968 1,188,671 1,065,109 13.24% 31.63% 9.78% 7.57% 90.22% 92.43% Not reported for Not reported for FY2020 FY2021 Not reported for Not reported for FY2020 FY2021 68,527 67.90% $15,139,583 23 41.00% 146 42.00% 22,765 73.00% 46.00% 14.00% 26.00% 41.00% 36 499 97.78% 98.28% 325,786 625,753 40.39% 5.15% 94.85% 920,535 619,900 72,010 72.33% $16,164,936 26 39.00% 115 35.00% 22,274 74.00% 22.00% 18.00% 15.00% 23.00% 12 606 99.37% 91.49% 240,014 576,762 6.06% 6.00% 94.00% 2,189,033 651,694 35 Program Performance Measures: Percentage of convictions submitted timely(within 10 days of disposition) Total number of court personnel trained Total number of trainings administered to court personnel FY 2020 Actual Not reported for FY2020 FY 2021 Actual Not reported for FY2021 Not reported for Not reported for FY2020 FY2021 Not reported for Not reported for FY2020 FY2021 FY 2022 Actual 81.00% 1,785 42 FY 2023 Actual 83.43% 1,284 32 License Issuance Number of Real ID cards issued Percentage of individuals enrolled in Real ID Total number of License, Commercial Driver's License, Motor Cycle License or Identification Card renewals requested Number of CDL medical certifications completed Number of valid CDL drivers Number of Motorcycle licenses issued Reduction in issuance process time due to motorcycle safety class participation (in hours) Number of students enrolled in motorcycle safety program classes Total number of commercial drivers license exams monitored Number of online transactions processed Number of online accounts opened Number of drivers seeking chauffeur/for hire endorsements Number of Customer Service Center customers served Percentage of Customer Service Center customers served within 30 minutes or less (Target: 95%) Number of customer calls to the Contact Center Percentage of customer calls to the Contact Center answered within 3 minutes or less (Target: 85%) Number of citations processed by Records Management Percentage of citations processed by Records Management within 10 days Percentage of fraud investigations completed within 60 days (Target: 70%) Average age of active cases (in days) Total number of out-of-state commercial citations processed by Records Management outside of CDLIS (Target 10 days) 2,249,991 2,686,449 2,241,370 2,365,210 98.19% 99.13% 99.47% 99.86% 996,427 954,321 578,290 474,336 143,140 152,791 178,301 142,839 363,390 373,005 389,382 403,807 98,963 128,485 115,044 79,733 2,891 4,210 3,955 3,264 6,156 9,178 9,446 7,780 414 362 148 453 907,230 1,138,108 859,155 775,388 545,453 1,225,828 965,627 682,733 428 793 949 1,570 2,549,680 2,679,638 2,348,503 2,391,047 97.16% 93.71% 93.48% 98.30% 1,441,573 2,351,328 2,151,137 817,193 67.58% 29.61% 45.28% 86.74% 183,196 Not reported for Not reported for Not reported for FY 2021. FY 2022. FY 2023. 63.00% 98.00% 100.00% 100.00% 76.03% Not reported for Not reported for Not reported for FY 2021. FY 2022. FY 2023. N/A 16.25 15.50 22.60 N/A 7,179 2,370 2,579 36 Program Performance Measures: Regulatory Compliance Percentage of regulated programs in compliance FY 2020 Actual 93.00% FY 2021 Actual 92.00% Average number of days for Regulatory Compliance programs that are out of compliance to become compliant Total number of driver safety programs regulated, e.g. driver training, DUI schools Number of certification applications for regulated programs 12.4 889 1,870 32.0 867 1,790 Number of audit findings 166 198 Number of students enrolled in Online Alcohol and Drug Awareness Programs (EADAP) Total number of in-state commercial citations processed by Records Management outside of GECPS (Target 10 days) Total number of CDL convictions submitted Percentage of CDL convictions submitted timely(within 10 days of disposition) 29,499 46,522 N/A 126 Not reported for Not reported for FY2020 FY2021 Not reported for Not reported for FY2020 FY2021 FY 2022 Actual 96.00% 12.0 876 2,231 71 50,582 114 18,243 84.00% FY 2023 Actual 88.00% 5.09 830 3,184 179 42,330 148 18,249 87.68% 37 Program Performance Measures: Bright from the Start: Georgia Department of Early Care and Learning Child Care Services Average days to respond to category one serious complaints Percentage of licensed child care learning centers, group day care homes, and family day care homes that are compliant with licensing rules Number of licensing, monitoring, technical assistance, and complaint investigation visits to child care learning centers, group day care homes, and family day care homes in order to increase compliance and raise quality Number of audit findings Percentage of weekly Child Care Subsidy Payments processed electronically Percentage of providers receiving complaints regarding serious incidents requiring medical attention or missing child incidents (Category 1 and 2) Percentage of early care and education programs that have been in deficient licensing status within the last 12 months FY 2020 Actual FY 2021 Actual FY 2022 Actual FY 2023 Actual 1 99% 9,237 0 100% 2% 0.45% 1 99% 9,083 0 100% 0.03% 0.58% 1 99% 10,063 0 100% 10.14% 0.97% 1 99% 10,360 0 100% 13.2% 0.36% Nutrition Services Number of feeding sites for both the Child and Adult Care Food Program and Summer Food Service Program Number of meals served by providers in the Child and Adult Care Food Program and the Summer Food Service Program Percentage of accurately submitted monthly claims reimbursed within 10 days of receipt Number of program provider trainings provided on healthier menu options Number of counties participating in the Child and Adult Care Food Program Number of counties participating in the Summer Food Service Program 4,597 74,123,701 97% 7 154 158 4,379 67,929,527 99% 18 154 159 4,402 70,199,229 99% 15 156 157 4,456 70,938,765 99% 15 156 157 Pre-Kindergarten Program Georgia Pre-Kindergarten program enrollment Number of children on Pre-Kindergarten waiting list Percentage of classrooms implementing Work Sampling System (WSS) online in order to monitor and report student progress Percentage of children rated as "in process" or "proficient" on at least 80% of the WSS Language and Literacy Indicators Percentage of children rated as "in process" or "proficient" on at least 80% of the WSS Mathematics indicators Percentage of new Pre-Kindergarten teachers who attended both days of New Pre-K Teacher Institute who scored at 80% or above on all proficiency quizzes Percentage of Pre-Kindergarten Lead Teachers who are retained in the PreKindergarten program 80,328 4,303 100% N/A N/A 100% 81.50% 66,554 2,643 100% N/A N/A 100% 84.55% 73,177 2,592 100% 97.84% 97.74% 100% 79.09% 73,462 2,611 100% 95% 93.5% 100% 80.24% 38 Program Performance Measures: Quality Initiatives Number of compliant licensed early care and education programs that participate in the Quality Rating and Improvement System Percentage of compliant licensed early care and education programs that participate in the Quality Rating and Improvement System Number of unique early learning professionals in the INCENTIVES Program Percentage of early learning and education programs that have improved their level of quality in the Quality Rating and Improvement System Percentage of INCENTIVES Program participants who increased their education level from the initial credential/degree earned Percentage of Quality Rating and Improvement System rated early care and education programs in the top two tiers (2- or 3-star rating) Percentage of children who receive Childcare and Parent Services (CAPS) eligible subsidies who are served in Quality Rated programs Number of unique early learning professionals in the SCHOLARSHIPS program Number of referrals offered to families by the Statewide Parental Referral System Number of children served in the Rising Pre-Kindergarten and Rising Kindergarten Summer Transition Programs Number of submitted Quality Rated portfolios supported by the Child Care Resource and Referral System for participation in the Quality Rating and Improvement System Percentage of DECAL Scholars remaining in classroom for at least five years Percentage of DECAL Scholars who are teaching in Quality Rated classrooms FY 2020 Actual 3,540 79% 1,199 42% 5% 71% 76% 1,724 33,780 2,708 974 19% 70% FY 2021 Actual 3,556 81% 1,353 N/A 3% 61% 88% 908 23,850 4,299 949 24% 73% FY 2022 Actual 3,565 82% 934 46% 7.39% 57% 93% 658 26,960 3,997 1,149 41% 80% FY 2023 Actual 3,666 83% 527 43% 3.98% 65% 91% 1,292 32,538 4,618 1,667 55% 97% 39 Program Performance Measures: Department of Economic Development Departmental Administration (DEcD) Number of audit findings Number of days from requisition to purchase order dispatch Number of payments processed Percentage of payments processed electronically Average number of days to process payments Agency turnover rate Film, Video, and Music Direct Capital investment (in millions) Projects initiated Work days created by film and television production Leads scouted resulting into initiated project Value of tax credits certified Georgia Council for the Arts Number of Georgia Council for the Arts grant awards Number of counties served by GCA Georgia Council for the Arts - Special Project Number of grant awards Global Commerce Number of jobs created Direct capital investment (millions) Number of active projects initiated Number of companies assisted Active projects resulting in retention, relocation or expansion FY 2020 Actual FY 2021 Actual FY 2022 Actual FY 2023 Actual 0 3 3,479 68 4 17.3 0 3 2,363 63 4 14.2 0 3 3,091 74 4 18.4 N/A 3 3,425 77 4 18.0 $2,200 $4,020 $4,400 $4,100 234 366 412 390 1,200,000 2,164,000 9,477,632 8,712,371 40 50 100 50 $649,000,000 $1,204,000,000 $1,312,500,000 $1,238,685,351 N/A N/A N/A N/A 152 137 142 123 218 288 340 358 24,133 $7,431 730 746 48 33,439 $10,791 873 1,064 43 51,132 $21,280 928 1,153 39 38,406 $24,267 970 1,384 44 40 Program Performance Measures: International Relations and Trade Key clients (statewide) Trade Successes Rural Development Regions where community meeting were attended. There are a total of 12 regions. Community Visits Companies visited Small and Minority Business Development Number of companies served Number of community visits Number of Resource Awareness recipients Outreach Recipients COVID-19 PPP Webinar registrants served Tourism Tourism expenditures (in billions per calendar year) Visitors to the Visitor Information Center Annual Visitation(in millions per calendar year) Website Sessions Impressions Jobs Supported (per calendar year) State and Local Tax Revenues Generated(in billions per calendar year) FY 2020 Actual FY 2021 Actual FY 2022 Actual FY 2023 Actual 2,743 296 1,321 204 2,252 260 2,005 323 6 4 12 12 25 1 94 87 34 4 57 94 N/A N/A N/A 300 8,700 211 255 1,117 N/A N/A 232 267 1,332 N/A N/A 247 13 1,826 N/A N/A $37.83 9,893,618 152.3 7,034,986 189,563,446 506,490 $4.23 $24.52 N/A 152.2 11,184,387 N/A 410,198 $2.82 $34.41 N/A 159.6 11,614,949 N/A 422,628 $4.24 $39.79 N/A 167.7 10,823,022 N/A 442,657 $4.67 41 Program Performance Measures: Department of Education Agricultural Education Grades 6-12 student enrollment in Extended Day/Year programs Number of schools providing Extended Day/Year programs Percentage of agriculture teachers meeting all required Extended Day/Year program standards Average number of monthly Extended Day contact hours reported Average number of Extended Year contact hours reported Percentage of performance standards met on the Area Teacher program work evaluation Percentage of classroom agriculture teachers meeting all required program standards Average number of monthly Area Teacher contact hours reported Number of teachers trained by Agriculture Area Teachers Percentage of performance standards met on the Young Farmer Teacher program work evaluation Young Farmer participants per instructor Average number of contact hours reported by the Young Farmer teacher monthly report Enrollment in program events and activities at FFA Youth Camp facilities Number of FFA events held at Camp John Hope and the Georgia FFA-FCCLA Center Business and Finance Administration Agency turnover rate Number of audit findings Number of payments processed Percentage of payments processed electronically Number of open records requests FY 2020 Actual FY 2021 Actual FY 2022 Actual FY 2023 Actual 73,674 344 98% 42 357 100% 98% 55 472 96% 192 35 4,441 30 77,359 361 96 27 254 100% 96% 180 504 100% 157 121 3,820 82 84,777 367 96% 33 293 100% 96% 180 552 100% 208 130 8,478 109 88,944 377 98.6% 36.3 332.9 100% 98.6% 180 578 100% 262 175 13,471 158 12.1% 0 149,593 82.0% 230 11.5% 0 164,421 80.0% 222 11.9% 0 144,358 82.0% 201 9.5% N/A 149,382 81.0% 204 Central Office State Central Office cost per FTE (i.e., student) Charter Schools Number of charter schools $2.38 $2.36 $2.91 $2.58 116 115 96 58 42 Program Performance Measures: Number of charter school petitions reviewed by the Georgia Department of Education Number of charter schools authorized Percentage of charter school requests for renewal approved Number of students enrolled in charter schools Charter school student graduation rate Number of charter system petitions reviewed by the Georgia Department of Education Number of approved charter systems operating Number of planning grants awarded Number of contact hours reported by planning consultants Number of facilities grants awarded Average value of facilities grants awarded Number of Federal Charter School Program grants awarded FY 2020 Actual 40 29 100.0% 77,318 N/A 7 48 3 28,870 80 $40,476 12 FY 2021 Actual 8 27 100.0% 84,291 N/A 14 48 3 19,817 87 $39,034 64 FY 2022 Actual 8 27 100.0% 67,757 N/A 7 48 0 3,348 86 $50,528 17 FY 2023 Actual 14 9 100.0% 28,597 N/A 10 48 0 3,835 92 $80,429 0 Communities in Schools Number of at-risk students receiving intensive services Dropout rate for students served by Communities In Schools Graduation rate for students served by Communities In Schools Percentage of school districts with campuses participating in Communities In Schools Average amount of state funds spent per student served Total dollars leveraged 7,146 3.7% 95.5% 21.1% $191.85 $11,413,222 4,637 3.8% 92.3% 20.1% $295.66 $8,520,512 6,235 3.1% 95.7% 18.4% $229.05 $9,901,579 7,287 1.9% 97.2% 22.8% $195.98 $14,212,282 Curriculum Development Number of resources developed to support implementation of curricular standards (resources include standards, framework components, videos, and remediation support) Average cost to develop a resource Number of unique visits to GeorgiaStandards.org Number of teachers attending curriculum and instruction training sessions Number of industry specific language training courses developed 6,084 $112.31 1,075,053 50,371 N/A 7,447 $104.83 3,037,902 48,627 N/A 5,163 $472.28 3,709,307 68,553 N/A 9,555 $231.36 3,755,242 109,093 N/A 43 Program Performance Measures: Federal Programs Number of Title I schools Average cost per school implementing Title Programs FY 2020 Actual 1,627 $304,780 FY 2021 Actual 1,616 $318,006 FY 2022 Actual 1,641 $319,272 FY 2023 Actual 1,642 $367,963 Georgia Network for Educational and Therapeutic Support (GNETS) Number of students served 3,344 Cost per student (to include state and federal funds) $19,010 Percentage of students who meet or exceed reading and math standards on N/A Milestones Percentage of students who are marked as proficient on the GAA N/A Percentage of students proficient in ELA on Milestones (EOG) N/A Percentage of students proficient in ELA on Milestones (EOC) N/A Percentage of students proficient in math on Milestones (EOG) N/A Percentage of students proficient in math on Milestones (EOC) N/A 2,972 $19,175 N/A N/A N/A N/A N/A N/A 2,943 $19,515 N/A N/A N/A N/A N/A N/A 2,752 $19,953 N/A N/A N/A N/A N/A N/A Georgia Virtual School Number of courses offered Number of advanced placement courses offered Number of enrollments (in half-year segments) Number of systems with students enrolled in GaVS courses Percentage of students completing courses Percentage of students passing the appropriate End of Course Test for courses that require such a test Percentage of Credit Recovery students who passed final exam 133 26 32,406 138 97.76% 84.24% 98.61% 136 26 42,427 145 94.40% 86.35% 91.00% 136 26 37,085 148 93.53% 79.00% 78.80% 141 26 34,875 136 95.00% 79.00% 77.00% 44 Program Performance Measures: Information Technology Services Average bandwidth allocated per school expressed in megabits per second Percentage of school systems connected to the statewide network Percentage of classrooms with internet connection Average amount of local support for information technology Average school bandwidth overall (including local support) Non Quality Basic Education Formula Grants Number of students served in residential treatment facilities Average educational cost per student served in a residential treatment facility Nutrition Number of lunches served (in millions) Average number of lunches served daily Percentage of children participating in the lunch program Percentage of children participating in the breakfast Program Average cost of breakfast per student Average cost of lunch per student Percentage of local school systems under review that are in full compliance with the nutritional standards required by the USDA Percentage of school districts with more than 75% of students participating in the Free and Reduce Lunch Program FY 2020 Actual 100 100% N/A N/A N/A 770 $8,418 169 911,748 68.8% 36.9% $1.98 $3.64 95.6% 42.3% FY 2021 Actual 100 100% 99.66% 2,099 291/391 542 $9,951 129 693,276 58.6% 43.0% $1.75 $4.09 100.0% 39.0% FY 2022 Actual 200 100% 99.00% 2,099 291/391 464 $10,477 190 1,065,884 70.0% 39.0% $2.12 $4.13 97.0% 39.0% FY 2023 Actual 400 100% 99.3% 2,099 400/400 476 $11,157 180 983,397 62.3% 34.10% N/A N/A 97.0% 41.0% Preschool Disabilities Services Number of three- and four-year old students with disabilities served by this program Cost of program per student served Percentage of children receiving preschool handicapped services who improved functioning in acquisition and use of knowledge and skills Percentage of children receiving preschool handicapped education services who remain in their regular education peer cohort 10,158 $4,264 N/A N/A 8,274 $6,673 88% 48% 8,263 $4,365 85% 45% 9,097 $4,177 86.13% 43.56% Pupil Transportation Average number of buses operated daily Average number of students transported daily N/A 12,470 14,113 13,457 N/A 932,693 805,183 856,549 45 Program Performance Measures: Average amount of state and local funds expended per student on pupil transportation Number of buses used for daily student transport exceeding useful life Average number of miles driven per driver per day Number of vehicles passing stopped buses Daily miles all systems FY 2020 Actual N/A N/A N/A N/A N/A FY 2021 Actual $552.52 4,281 44 N/A 545,010 FY 2022 Actual $599.00 97 48 7,828 683,041 FY 2023 Actual $695.64 863 52 1,456,380 703,619 Quality Basic Education Program Number of FTEs (i.e., students) Statewide high school graduation rate (cohort method) Statewide high school dropout rate Number of students served by the Georgia Special Needs Scholarship Average scholarship award per student participating in the Georgia Special Needs Scholarship Number of school nurses and school nurse assistants Average number of students served by a school nurse or nurse assistant Number of school nurses or school nurse assistants per school Percentage of students requiring remedial coursework in college Percentage of students enrolled in postsecondary education within 16 months of graduation College and Career Ready Performance Index (CCRPI) Score for Elementary Schools College and Career Ready Performance Index (CCRPI) Score for Middle Schools College and Career Ready Performance Index (CCRPI) Score for High Schools 1,750,930 83.8% 2.0% 4,774 N/A 1,955 905 0.85 N/A N/A N/A N/A N/A 1,718,854 N/A N/A 5,303 $6,473 2,014 859 0.88 N/A N/A N/A N/A N/A 1,730,674 N/A N/A 5,709 $6,681 2,041 853 0.88 N/A N/A N/A N/A N/A 1,742,505 N/A N/A 5,540 $6,836 2,314 816 0.92 N/A N/A N/A N/A N/A Regional Education Service Agencies (RESAs) Number of teachers/school staff earning Professional Learning Units through courses and workshops Number of teachers/school staff attending other professional learning activities Total number of contact hours earned by teachers and school staff through workshops and training Amount saved through regional contracts Number of attendees at technology focused trainings conducted N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 46 Program Performance Measures: Number of PLUs earned through RESA courses and workshops FY 2020 Actual N/A FY 2021 Actual N/A FY 2022 Actual N/A FY 2023 Actual N/A School Improvement Percentage of high schools served and classified as Focus that had an increase 70% N/A N/A N/A in the four year cohort graduation rate from the previous year Percentage of schools served that demonstrated an increased CCRPI score from the previous year N/A N/A N/A N/A Number of districts implementing Teacher/Leader Keys Evaluation System (TKES/LKES) 206 N/A N/A N/A Average number of Priority schools served by a School Effectiveness Specialist Team 23 23 23 23 State Charter School Commission Administration Number of operational state charter schools in Georgia Number of applications received Number of new charter schools authorized Number of state charter schools closed by the State Charter Schools Commission due to poor academic and/or financial performance Number of training activities conducted with existing charter schools Number of training activities conducted with potential charter schools Number of charter schools outperforming comparison school districts based on the College and Career Ready Performance Index (CCRPI) and value-added impact scores Number of charter schools performing above the statewide average for CCRPI 33 39 37 41 21 26 13 13 8 8 3 3 0 1 1 0 27 24 30 19 24 8 12 8 N/A N/A N/A N/A N/A N/A N/A N/A State Schools Number of students enrolled at Atlanta Area School for the Deaf Number of students enrolled at Georgia Academy for the Blind Number of students enrolled at Georgia School for the Deaf Percentage of students in grades 1-12 completing Individualized Education Program goals at Atlanta Area School for the Deaf Percentage of students in grades 1-12 completing Individualized Education Program goals at Georgia Academy for the Blind Percentage of students in grades 1-12 completing Individualized Education Program goals at Georgia School for the Deaf Percentage of graduates completing transition plans at all three state schools Percentage of prior year's graduates at Atlanta Area School for the Deaf that have a positive postsecondary outcome: career, schooling, job training Percentage of prior year's graduates at Georgia Academy for the Blind that have a positive postsecondary outcome: career, schooling, job training 183 99 74 100% 100% 100% 100% 94% 88% 156 90 74 100% 100% 100% 100% 100% 57% 131 99 74 100% 100% 100% 100% 100% 67% 147 101 77 100% 100% 100% 100% 82% 78% 47 Program Performance Measures: Percentage of prior year's graduates at Georgia School for the Deaf that have a positive postsecondary outcome: career, schooling, job training Cost per student at Atlanta Area School for the Deaf Cost per student at Georgia Academy for the Blind Cost per student at Georgia School for the Deaf Graduation rate at Atlanta Area School for the Deaf Graduation rate at Georgia Academy for the Blind Graduation rate at Georgia School for the Deaf FY 2020 Actual 75% $58,186 $97,911 $85,959 100% 100% 100% FY 2021 Actual 67% $57,692 $95,786 $74,302 100% 100% 100% FY 2022 Actual 80% $75,477 $96,188 $78,172 100% 100% 100% FY 2023 Actual 67% $59,776 $116,519 $84,783 100% 100% 100% Technology/Career Education Total student enrollment in grades 6-12 Total student enrollment in grades 9-12 Number of high school concentrators (students with 3 or more classes in a Career Pathway) Number of professional development workshops for teachers Number of industry certified programs Career and technology student organization membership Cost per student served (unduplicated count) Graduation rate for Career, Technology, and Agricultural Education concentrators Difference of Career, Technology, and Agricultural Education graduation rate from the state average Total student enrollment in grades 6-8 N/A 664,769 695,063 N/A N/A 384,670 403,035 N/A N/A N/A 150,621 N/A N/A 383 426 N/A N/A 453 452 450 N/A 149,319 183,911 205,119 N/A N/A N/A N/A N/A 97% 96% N/A N/A 14% 11.9% N/A N/A 280,099 292,028 N/A Testing Number of Georgia Milestones tests administered Average Georgia Milestones cost per student Number of Georgia Milestones tests administered online Number of Advanced Placement (AP) exams administered Number of students taking AP exams Number of AP test fees subsidized 231,315 N/A 231,312 139,155 76,598 44,782 1,663,064 N/A 1,662,156 N/A N/A N/A 2,495,457 $9.53 2,494,195 N/A N/A 45,878 2,518,448 $8.65 2,518,448 N/A N/A 51,760 48 Program Performance Measures: Percentage of students statewide who obtained a score of three (3) or higher on advanced placement exams Tuition for Multiple Disability Students Number of students with disabilities served in residential placements Average total cost per student Percentage of all services covered by state grant funds FY 2020 Actual 65% FY 2021 Actual N/A FY 2022 Actual N/A FY 2023 Actual N/A 11 $115,909 54.8% 9 $114,267 58.0% 9 $114,266.78 58.0% 9 $156,147.67 78.0% 49 Program Performance Measures: Employees' Retirement System of Georgia Deferred Compensation Number of participants Total assets under management (in millions) Cost per participant FY 2020 Actual FY 2021 Actual FY 2022 Actual FY 2023 Actual 77,931 $1,932 62 77,635 $2,487 58 79,766 $2,215 54 83,759 $2,581 50 Georgia Military Pension Fund Number of retirees & beneficiaries receiving benefits Total benefit payments made New retiree on-time processing rate 1,223 $1,297,000 57% 1,362 $1,428,000 61% 1,472 $1,527,000 76% 1,555 $1,616,000 77% Public School Employees Retirement System Number of retirees & beneficiaries receiving benefits Total benefit payments made (in millions) New retiree on-time processing rate 19,232 $66.09 98% 19,509 $66.42 98% 19,852 $68.20 95% 20,141 $70.69 96% System Administration (ERS) Number of active enrollees in the Employees' Retirement System (ERS) plan New retiree on-time processing rate for the ERS plan Percentage of ERS plan service retirement applications processed without error Number of retirees & beneficiaries receiving benefits through the ERS plan Total benefit payments made for the ERS plan (in millions) Average speed to answer incoming calls (in seconds) Number of calls dropped compared to volume of calls Number of audit findings in annual financial audit 57,059 98.3% 90.0% 53,249 $1,484.45 78 4.68% 0 53,330 99.0% 95.6% 54,059 $1,434.76 79 4.06% 0 52,526 98.0% 92.6% 54,530 $1,502.90 165 6.43% 0 54,781 98.0% 99.0% 54,862 $1,489.00 157 6.63% 0 50 Program Performance Measures: State Forestry Commission Commission Administration (SFC) Number of audit findings Total federal dollars received agency wide Forest Management Number of water quality exams conducted on logging and forestry operations Number of acres covered by forest management plans Number of forested acres in the state Landowners reached through educational programs Forest Protection Number of acres burned by wildfires Average fire response time (in minutes) Number of online and automated burn permits issued Percentage of burn permits issued online Number of acres per firefighter Dollar value of property destroyed/damaged by forest fires Number of wildfire arson investigations conducted Number of fire fighters trained and certified in wild land firefighting Tree Seedling Nursery Amount of revenue generated through seedling sales Number of seedlings sold Percentage of seedlings sold as compared to total seedlings grown and available in inventory for sale Number of orders filled Number of customers served Revenue generated through seedlings sales, seed sales, and timber sales FY 2020 Actual FY 2021 Actual FY 2022 Actual FY 2023 Actual 0 $6,068,754 0 $12,673,903 0 $15,482,461 0 $9,115,293 1,198 429,522 24,464,219 109,936 1,320 355,395 24,418,249 48,211 1,097 313,747 24,402,035 121,972 1,117 469,414 24,342,500 163,521 9,488 26.3 719,641 92.20% 64,397 $1,277,205 23 66 12,495 25.6 839,603 91.40% 64,397 $1,138,174 39 72 20,023 26.6 N/A N/A 65,941 $3,803,525 40 82 10,839 26.2 N/A N/A 65,115 $466,970 27 65 $1,194,688 15,226,922 96.30% 3,398 1,795 $1,358,366 $576,931 7,413,216 51.12% 2,627 1,390 $793,378 $605,207 6,152,334 50.30% 1,548 1,320 $2,232,880 $790,262 8,165,343 98.60% 1,588 1,580 $2,001,208 51 Program Performance Measures: Office of the Governor Governor's Emergency Fund Amount of dollars appropriated for Governor's Emergency Fund (GEF) Percentage of state general funds appropriated for GEF Percentage of GEF used for disaster relief Percentage of GEF used for contingencies designated to a specific agency Number of funding requests approved for GEF Amount of GEF appropriation remaining at fiscal year end FY 2020 Actual FY 2021 Actual FY 2022 Actual FY 2023 Actual $121,062,041 0.52% 5.93% 100% 6 $0 $25,062,041 0.11% 31.92% 100% 4 $0 $19,562,041 0.08% 0.00% 100% 3 $0 $11,062,041 0.04% 0.19% 100% 4 $0 Governor's Office of Planning and Budget Number of State Agency Strategic Plans reviewed Number of budget amendments approved Average number of days to process amendments (from submittal to approval) Number of allotments processed Average number of days to process allotments (from submittal to warrant) 78 N/A N/A 1,039 5.2 57 597 9.5 1,130 4.9 61 469 9.6 1,151 4.7 74 415 11.7 1,049 5.0 52 Program Performance Measures: Office of the Governor: Attached Agencies Office of the Child Advocate Number of child welfare complaints (per calendar year) Average time to complete an investigation Percentage of teams that remain in compliance with Child Abuse Protocol requirements Percentage of complaints referred to investigations Number of random and targeted audits of county level DFCS offices Number of targeted special investigations FY 2020 Actual FY 2021 Actual FY 2022 Actual FY 2023 Actual 580 44 45% N/A N/A N/A 478 118 13% N/A N/A N/A 595 80 15% 45% 4 5 603 85.6 21% 45% 2 8 Georgia Emergency Management and Homeland Security Agency Percentage of all requests for state assets and mutual aid assistance handled successfully Number of Georgia counties with an approved Annual County Emergency Management Work Plan Total number of projects open in the Public Assistance grant program 100% 156 3,095 Total number of projects open in the Hazard Mitigation grant program 171 Number of Certified Emergency Managers trained by the agency 87 Number of days the State Operations Center was open to coordinate state 159 response to disasters or emergencies Number of school safety training programs provided 46 Number of persons that attended agency sponsored WebEOC training 104 Dollar value of payments processed to local governments $114,528,564 Number of Homeland Security subawards managed 346 Number of counties with wireless emergency 911 plans 176 100% 157 2,249 181 38 365 83 17 $46,454,730 488 177 100% 158 1,961 186 83 365 121 55 $45,514,032 397 155 100% 150 901 224 95 95 228 281 $56,274,636 446 155 Georgia Commission on Equal Opportunity Percentage of employment discrimination complaints against a state agency closed within 90 days (per calendar year) Percentage of successful performance evaluations by the U.S. Equal Employment Opportunity Commission (per calendar year). Percentage of successful performance evaluations by the U.S. Department of Housing and Urban Development (per calendar year). Number of employment discrimination complaints received against a state agency (per calendar year). Average number of hours to complete an employment discrimination investigation (per calendar year). 6% 100% 100% 46 33 3% 100% 100% 41 35 6% 100% 100% 37 17 14% 100% 100% 25 15 53 Program Performance Measures: Number of fair housing complaints received (per calendar year). FY 2020 Actual 18 FY 2021 Actual 18 FY 2022 Actual 71 FY 2023 Actual 122 Percentage of fair housing complaints closed within 100 days (per calendar year). Average number of hours to complete a fair housing complaint investigation (per calendar year). Percentage of employment discrimination complaints closed (per calendar year). 6% 29 67% 0% 39 73% 17% 23 84% 12% 7 84% Percentage of fair housing complaints closed (per calendar year). 56% 56% 32% 43% Percentage of employment discrimination complaints closed by mediation and/or 10% 10% 0% 0% conciliation. Percentage of fair housing complaints closed by conciliation. 50% 28% 26% 8% Amount of monetary and/or non-monetary mediation or conciliation settlements $10,000 $46,750 $0 $0 for employment discrimination. Amount of monetary mediation or conciliation settlements for housing discrimination $6,021 $6,876 $992 $6,931 Non-monetary mediation or conciliation settlements for housing discrimination. $4,302.53 Single family Mandatory Fair Respondents (Amount of waived dwelling rental Housing Training agreed to allow rent, fees, and previously denied for Housing the Complainant to fines) Develop Providers proceed with the Reserved Reasonable Carpet replaced process required Handicap Parking Accommodation & by property by Gwinnett Space Modification management Townhomes to Policies and company apply for a new designate a Fair Housing lease under Disability Poster Display at Section 8 housing Coordinator to subject properties and determine his handle all Mold qualifications reasonable Inspection/Mold fairly, without accommodation & Remediation for consideration for modification subject properties the delayed requests Waived all rent payment by Carpet replaced and late fees for a Behavioral Health, by property specified time to not pursue management frame to permit eviction of the companytenant to bring rent Complainant due Replacement of current to the late rental six solar lights Negotiated a payment by Fair Housing rental due date Behavioral Health Poster Display at modification for a in the total amount subject properties tenant receiving of $1,659.00, Mandatory Fair disability income itemized as Housing Training January, February, for subject and March 2021 properties rent in the amount of $553.00 each month ("Behavioral Health Rental Payment"), and paid to Respondents in April 2021. Respondents agreed to waive the late fees due and owed by the Complainant because of the delinquent Behavioral Health rental payment. 54 Program Performance Measures: Office of the State Inspector General Number of complaints received Number of no probable cause complaints Number of probable cause complaints resulting in an investigation Average time to resolve a complaint (in hours) Number of cases open / active at year end Number of cases closed Percentage of recommendations accepted by state agencies Number of outreach and training events conducted Number of cases concluded with action Value of fraud referred for prosecution FY 2020 Actual FY 2021 Actual FY 2022 Actual FY 2023 Actual 217 179 327 587 182 147 291 566 35 32 36 21 103 168 124 185 34 42 26 30 259 172 301 561 100% 100% 100% 100% 43 13 12 10 23 9 6 9 $13,056,949.22 $11,347,812.33 $9,011,341.99 $8,904,031.08 Georgia Professional Standards Commission Number of approved educator preparation programs Average processing time for certification cases submitted with all necessary documentation (in days) Number of certification cases completed Number of individuals with an active GaPSC credential New ethics complaints received Percentage of ethics cases extended by the Commission past the 60 calendarday timeframe established in Georgia code Percentage of ethics cases cleared by the Commission voting "no probable cause" after an investigation Number of P-16 educators and administrators reached through outreach events and training opportunities Percentage of educator preparation program completers who qualify for certification Percentage of completers of a PSC-approved teacher preparation program who are employed in a Georgia public school the year after program completion and remain employed for at least three years Percentage of completers of a PSC-approved teacher preparation program who are employed in a Georgia public school the year after program completion and earn an unsatisfactory or ineffective annual performance rating in one of the first five years of employment Percentage of students enrolled in Georgia-approved educator preparation baccalaureate programs that passed the Georgia Assessment for the Certification of Educators on the first attempt Governor's Office of Student Achievement Average number of days to complete an audit 55 984 6 91,415 314,754 1,728 22% 23% 6,596 92% 86% 6% 92% 985 9 93,457 310,069 1,343 19% 22% 5,931 97% 87% 5% 90% 1,027 3 102,569 312,642 1,703 20% 22% 10,104 96% 87% 5% 86% 1,022 3 102,510 314,320 1,786 23% 26% 9,885 95% 85% 3% 85% 190 140 153 150 Program Performance Measures: Number of elementary and middle schools audited statewide Number of elementary and middle schools flagged for testing irregularities Average number of unique visits to GOSA website per month Number of research studies published Number of policy briefings on educational developments published on GOSA website Number of Georgia Milestones Assessments monitored by the state Percentage of students in schools served by mentors reading on benchmark Percentage of school districts who nominated a student for the Governor's Honors Program Percentage of schools audited that were flagged requiring further inquiry FY 2020 Actual 1,800 13 47,371 3 0 N/A N/A 87% 6% FY 2021 Actual N/A N/A 48,712 4 2 N/A N/A 73% N/A FY 2022 Actual N/A N/A 90,036 3 4 N/A N/A 82% N/A FY 2023 Actual N/A N/A 98,646 2 5 31 N/A 82% N/A 56 Program Performance Measures: Department of Human Services Adoptions Services Number of finalized adoptions Percentage of adoptions finalized within six months of adoptive placement Percentage of children exiting foster care for adoption within 24 months of their last removal from home Number of finalized adoptions as a percentage of total eligible children Percentage of children with an adoption disruption (i.e., children in an adoptive home but the adoption is not finalized) Out-of-School Care Services Number of youth who participate in afterschool and summer programs Percentage of youth in foster care who participate in after school programs FY 2020 Actual FY 2021 Actual FY 2022 Actual FY 2023 Actual 1,416 92.16% 20.19% 43.34% 2.82% 1,289 87.70% 12.56% 43.26% 2.19% 1,240 90.95% 14.27% 43.36% 2.22% 1,279 93.59% 14.46% 40.97% 2.90% 25,903 1.05% 16,967 2.40% 25,715 2.45% 21,088 2.70% Child Abuse and Neglect Prevention Number of children reached Number of families reached Number of community-based partnerships Number of local entities participating in Abstinence Education Grant Program 53,502 34,076 32 98 44,224 24,417 32 98 68,662 36,408 38 135 72,583 33,745 54 152 Child Support Services Percentage of current support collected compared to the total current support amount owed (per federal fiscal year) Percentage of child support cases paying towards arrears compared to the total number of child support cases with arrears due (per federal fiscal year) Number of active cases (per federal fiscal year) Percentage of child support cases with support orders established compared with the total number of child support cases (per federal fiscal year) Total child support collections disbursed to custodial parents and the state treasury (per federal fiscal year) 62.05% 62.42% 59.60% 76.19% 71.64% 67.14% 356,877 340,577 328,192 90.40% 90.13% 89.80% $835,689,352 $751,964,843 $709,435,395 Child Welfare Services Number of calls screened out Number of investigations conducted Number of substantiated maltreatment incidents Percentage of calls responded to within designated priority of the receipt of the report of alleged maltreatment 35,981 40,182 11,857 54.31% 33,192 31,894 13,261 88.80% 70,584 32,165 13,390 69.47% N/A N/A N/A N/A N/A 72,744 34,078 15,889 90.32% 57 Program Performance Measures: Number of Family Preservation Cases Number of Family Support Cases Percentage of children who return home within 12 months of being removed Percentage of children who were victims of subsequent maltreatment within 6 months Percentage of foster children who re-enter foster care within 12 months Child Protective Service worker average caseload Child Protective Service worker turnover rate Percentage of state served by child advocacy centers Number of forensic interviews conducted by child advocacy centers Percentage of forensic interviews conducted for sexual abuse allegations FY 2020 Actual 7,213 37,238 54.43% 2.34% 2.89% 15.1 26.25% 98.0% 11,034 50.00% FY 2021 Actual 6,573 27,028 46.97% 1.94% 3.00% 13.1 29.10% 97.0% 11,958 73.40% FY 2022 Actual 8,082 25,098 26.60% 2.38% 4.95% 15.3 55.40% 100.0% 11,932 72.00% FY 2023 Actual 7,813 24,203 25.79% 2.17% 4.78% 11 47.80% 99% 11,876 71.00% Community Services Number of low-income individuals who were assisted by Community Services 159,405 N/A N/A N/A Block Grant Funds (per federal fiscal year) Number of individuals receiving emergency assistance (per federal fiscal year) 132,985 N/A N/A N/A Percentage of participants who were unemployed and obtained a job (per federal fiscal year) 44% N/A N/A N/A Percentage of participants who became employed and maintained a job for at least 90 days (per federal fiscal year) 60% N/A N/A N/A Percentage of participants who obtained educational skills/competencies required for employment (per federal fiscal year) 33% N/A N/A N/A Number of senior citizens receiving services who maintain an independent living 38,948 N/A N/A N/A situation (per federal fiscal year) Number of individuals with disabilities served who maintain an independent living 24,105 N/A N/A N/A situation (per federal fiscal year) Number of low-income participants who obtained court-ordered child support payments leading to becoming more self-sufficient (per federal fiscal year) 2,087 N/A N/A N/A Departmental Administration (DHS) Number of clients receiving transportation services Number of trips provided by transportation services Total funds expended for transportation Cost per trip for transportation services Percentage of background investigations initiated by electronic fingerprinting technicians within 14 calendar days (Target: 95%) 14,097 1,554,262 $20,115,041 $12.94 99% 8,561 801,583 $13,583,518 $16.95 99% 65,347 13,032 1,225,131 1,277,407 $24,348,473 $29,154,030 $19.87 $22.82 99% 99% 58 Program Performance Measures: Number of Supplemental Nutrition Assistance Program (SNAP) recovery referrals Number of Application Service Requests (ASRs) Percentage of Application Service Requests (ASRs) completed by the agreed upon date Agency turnover rate FY 2020 Actual 4,829 1,237 93.95% 17.60% FY 2021 Actual 9,087 1,033 97.03% 18.10% FY 2022 Actual 7,627 627 98.25% 27.90% FY 2023 Actual 14,528 444 97.97% 23.80% Elder Abuse Investigations and Prevention Number of complaints received by the Long-Term Care Ombudsman Percentage of Long-Term Care Ombudsman complaints resolved to the client's satisfaction Number of reports of abuse, neglect, or exploitation Number of wards Number of participants in the At-Risk Adult Crime Tactics Training Program Percentage of Adult Protective Services investigations initiated within 10 days Percentage of Adult Protective Services investigations completed within 45 days Average Adult Protective Services investigator caseload Average Adult Protective Services guardianship manager caseload Adult Protective Services (APS) investigator turnover rate Public guardianship case manager turnover rate Percentage of reports resulting in an investigation Percentage of investigations where claims were substantiated Amount of consumer savings through elderly legal assistance counseling Number of legal client served 4,555 73.00% 62,446 1,132 269 76.00% 81% 25 24 10.00% 13.00% 85% 44.60% $12,080,735 35,418 3,477 68.00% 31,768 1,179 305 66.00% 49% 30 25 16.80% 16.00% 66% 47.00% $38,038,966 94,719 4,305 69.00% 35,636 1,284 306 79.00% 58% 28 26 28.10% 48.00% 67% 49.00% $23,009,914 153,008 4,353 72.00% 39,700 1,312 336 79.00% 65% 29 28 20.20% 36.00% 66% 47.00% $26,623,992 3,053 Elder Community Living Services Number of months Non-Medicaid Home and Community Based Services program participants delayed admission into a more costly facility Non-Medicaid Home and Community Based Services clients served Average cost per Non-Medicaid Home and Community Based Services client 46 37,780 $2,131 41 40,146 $2,228 43 40,733 $2,146 42 38,299 $1,516 59 Program Performance Measures: Elder Support Services Percentage of clients retaining employment for 6 months or longer Out-of-pocket savings to Medicare consumers Number of Aging & Disability Resource Connection (ADRC) clients served Percentage of clients receiving either home delivered meals or congregate meals that maintain or improve their nutrition risk score Number of seniors served meals at senior centers Number of seniors served home delivered meals Number of home delivered meals Number of Money Follows the Person transitions Money Follows the Person savings to Medicaid (based on average Medicaid Nursing Home costs) Number of senior center meals served Percentage of clients that report they eat two or fewer meals a day FY 2020 Actual FY 2021 Actual FY 2022 Actual FY 2023 Actual 39.70% $16,857,387 70,558 68.00% 15,072 18,217 2,830,706 216 $7,735,000 1,151,965 23% 24.60% $648,748 77,929 69.00% 10,651 26,562 3,958,817 216 $10,378,368 1,255,460 31% 37.30% $962,146 80,553 69.00% 15,210 21,870 3,316,865 158 $7,836,168 1,452,712 48% 31.70% $538,592 81,414 71.00% 15,116 15,969 2,976,629 147 $7,438,788 1,517,727 11% Energy Assistance Number of households that received energy assistance (per federal fiscal year) Number of households that received crisis energy assistance (per federal fiscal year) Average payment received for regular energy assistance (per federal fiscal year) Average payment received for crisis energy assistance (per federal fiscal year) Percentage of LIHEAP recipient households that have at least one member who is either elderly, disabled or under the age of five (per federal fiscal year) Percentage of households authorized for assistance within 11 days from date of application (per federal fiscal year) Number of elderly households authorized for assistance in order to retain heating services (per federal fiscal year) Federal Eligibility Benefit Services Number of food stamp cases Food stamp eligibility accuracy rate (maintain error rate below national average) Percentage of individuals receiving Right from the Start Medicaid within 45 days of application Out-of-Home Care Number of licensed foster homes 251,069 27,962 $396.78 $396.78 72.94% 74.53% 160,273 179,258 11,185 $397.67 $395.47 75.94% 65.47% 118,082 148,405 10,799 $481.97 $456.65 76.75% 63.31% 104,143 659,552 88.00% 80.54% 821,359 85.53% 95.73% 762,636 86.37% 93.10% 8,151 7,794 6,838 N/A N/A N/A N/A N/A N/A N/A 760,649 83.00% 83.76% 6,102 60 Program Performance Measures: Number of children in the legal custody of DFCS Percentage of siblings placed together in out-of-home care Percentage of children in care for 12-24 months with two or fewer placement settings Percentage of children placed with relatives Percentage of children in congregate care Percentage of children who do not experience maltreatment while in foster care FY 2020 Actual 18,402 72.34% 49.02% 38.00% 15.86% 99.63% FY 2021 Actual 16,475 71.69% 52.82% 45.19% 15.80% 99.98% FY 2022 Actual 15,860 84.21% 52.10% 23.38% 8.84% 98.84% FY 2023 Actual 15,846 85.72% 52.70% 24.00% 9.18% 94.00% Refugee Assistance Percentage of participating refugees obtaining employment Percentage of refugees retaining employment for 90 days Percentage of refugees entering full time employment offering health benefits Cost per refugee entering employment Percentage of refugees receiving health screenings within their first 30 days in the country Number of eligible refugees receiving English language instruction Number of eligible refugees receiving social adjustment services Percentage of Refugees who terminate Refugee Cash Assistance/Temporary Assistance for Needy Families(TANF)due to employment. Number of Refugees initially resettled in Georgia. Number of Refugees who entered full time employment. 43.32% 86.76% 81.01% $1,934 87.00% 373 1,083 100% 375 284 57.19% 92.01% 92.16% $1,096 96.00% 149 1,177 100% 340 338 63.69% 89.02% 87.23% $1,102 92.00% 420 1,755 100% 2,272 486 29.63% 83.75% 89.17% $1,835.74 14.00% 578 1,407 100% 4,866 283 Residential Child Care Licensing Number of initial licensure inspections and the number of annual re-licensure inspections Number of complaints and incident reports received Percentage of licensed facilities, agencies and institutions who received a followup visit within the required time frame following the issuance of an Enforcement Action Percentage of surveys closed within 45 days from the survey start date Percentage of complaints received and incident reports that result in investigations Average number of days for investigations 296 10,507 100.00% 45.30% 13.00% 122 309 5,456 100.00% 60.80% 3.80% 105 301 5,048 100.00% 57.89% 3.46% 83 280 4,715 86.00% 69.72% 3.00% 57 61 Program Performance Measures: Support for Needy Families - Basic Assistance Number of adults receiving cash assistance Percentage of individuals receiving assistance within 45 days of application Support for Needy Families - Work Assistance Percentage of single parent households who are in qualified work activities Percentage of households who return to Temporary Assistance for Needy Families (TANF) in 1st year following exit Percentage of cases renewed online FY 2020 Actual FY 2021 Actual FY 2022 Actual FY 2023 Actual 901 96.95% 1,391 99.67% 1,375 99.39% 1,832 98.57% N/A 7.70% 58.51% 17.51% 4.73% 64.73% 81.25% 4.43% 83.44% 80.65% 4.55% 77.58% 62 Program Performance Measures: Department of Human Services: Attached Agencies Council On Aging Percentage of participants who have a better understanding of issues that benefit elderly Georgians as a result of council training, education, and advocacy efforts (Target: 75%) Legislation initiated, influenced and/or enacted each legislative session which benefits older Georgians (Target: 10) Forums and other events conducted which promote issues beneficial to elderly Georgians (Target: 20) FY 2020 Actual 97.5% 18 97 FY 2021 Actual 96.0% 14 103 FY 2022 Actual 98.0% 6 39 FY 2023 Actual 99.0% 5 55 Family Connection Family Connection collaboratives' training satisfaction rate Average dollar leveraged with cash and in-kind per state appropriated dollar by county collaborative (FY18 estimated amount) Number of local, regional and statewide technical assistance events delivered Number of KIDS COUNT data tools N/A $3 8,784 11 98.16% $3 3,302 12 96.15% $3 4,419 13 95.00% $4 3,057 7 Georgia Vocational Rehabilitation Agency: Business Enterprise Program Percentage increase in the number of blind vendors 1% Amount collected in total sales $7,338,990 Number of vendors 64 0% $4,978,002 57 0% $5,947,945 52 0% $6,700,263 51 Georgia Vocational Rehabilitation Agency: Departmental Administration Agency turnover rate 13.45% Number of audit findings 0 Number of customers complaints 278 Percentage of federal grants utilized 93% Percentage of agency funding dedicated to administration 5% 12.50% 0 167 87% 6% 17.00% 0 289 76% 5% 22.00% 0 229 71% 7% Georgia Vocational Rehabilitation Agency: Disability Adjudication Services Percentage of disability benefit determinations found to be correct (Federal 93.50% Standard: 97%) Average number of days to determine claims (Federal Standard: 137 days) 127.0 Number of claims adjudicated 110,216 93.70% 161.6 84,442 93.60% 192.7 93,710 97.00% 224.2 90,490 Georgia Vocational Rehabilitation Agency: Georgia Industries for the Blind Number of blind persons employed by Georgia Industries for the Blind (GIB) 53 34 34 27 63 Program Performance Measures: Total revenue generated from products and services Percentage of total direct labor hours performed by individuals who are legally blind (Federal Minimum Standard: 75%) Percentage of total revenue from services Percentage of total revenue from commercial sales Percentage of total revenue from federal sales FY 2020 Actual $6,115,599 76.60% 8.30% 1.40% 86.60% FY 2021 Actual $5,194,566 73.10% 8.55% 1.40% 88.51% FY 2022 Actual $3,763,939 74.50% 11.94% 2.00% 80.54% FY 2023 Actual $3,547,348 75.90% 12.24% 2.01% 85.50% Georgia Vocational Rehabilitation Agency: Vocational Rehabilitation Program Number of clients served 36,287 Percentage of cases determined eligible within 60 days from the date of application Percentage of individuals who obtained successful employment for at least 90 days after cases were closed (Federal Performance Level > 55.8%) Number of clients on the waiting list for services 67% 32% 0 Number of residential Vocational Rehabilitation (VR) clients served 1,050 Average daily cost per student (in state general funds) $84 Number of residential VR admissions 1,308 Average daily residential VR census 110 Average length of residential VR program participation (in days) 31 29,173 62% 24% 447 665 $79 597 107 65 28,760 68% 22% 922 720 $113 590 97 163 28,190 66% 28% 0 171 $225 78 47 316 64 Program Performance Measures: Commissioner of Insurance Departmental Administration (COI) Number of payments processed Percentage of payments processed electronically Average number of days to process payments Number of audit findings Agency turnover rate Average number of business days to execute a contract Enforcement Number of cases closed with actions Fines collected Percentage of total cases closed with actions Number of cases referred to the Office of Administrative hearings (OSHA) Fire Safety Number of inspections conducted Percentage of mandated inspections completed (June to June) Percentage of inspections conducted that are re-inspections Number of permits and approvals issued Number of fire investigations initiated upon request of local authorities Number of fire investigations closed Number of investigations determined to be arson Number of arson investigations closed Amount of fines assessed FY 2020 Actual FY 2021 Actual FY 2022 Actual FY 2023 Actual 2,901 88.70% 15 0 18.00% N/A 2,931 86.73% 15 0 21.00% N/A 3,173 88.78% 5 0 20.00% 30 2,965 90.03% 5 0 19.63% 30 206 $1,261,515 6.2% 0 573 $296,569 19.0% 0 663 $5,227,599 64.6% 0 269 $50,505 43.0% 0 42,201 30% 17% 32,721 427 249 142 79 $122,240 43,450 31% 17% 10,121 408 315 173 87 $0 42,145 42% 12% 26,613 540 201 117 71 $0 52,107 57% 4.7% 27,897 565 391 174 82 $17,705 65 Program Performance Measures: Special Fraud Number of fraud investigations completed Insurance Regulation Percent of domestic insurers who are financially stable Number of licensed insurance companies Average number of days to resolve consumer complaints Dollars returned to Georgia consumers via complaint resolution FY 2020 Actual FY 2021 Actual FY 2022 Actual FY 2023 Actual 573 578 593 503 100% 1,621 32 $7,962,113 100% 1,621 41 $11,753,415 100% 1,621 48 $18,750,056 97% 1,632 39 $21,381,250 66 Program Performance Measures: Georgia Bureau of Investigation Bureau Administration Accounts payable transactions processed Percentage of electronic payments Amount of payments processed Accounts payable transactions processed by GBI Accounts payable transactions processed by CJCC Agency turnover rate (excluding retirements) Number of open records requests fullfilled Number of audit findings FY 2020 Actual FY 2021 Actual FY 2022 Actual FY 2023 Actual 43,538 43,854 43,191 43,669 64.14% 65.39% 68.54% 69.71% $320,839,148.39 $278,236,588.23 $294,539,559.47 $321,822,189.59 13,634 13,416 13,772 14,693 29,904 30,438 29,419 28,976 7.88% 7.50% 10.50% 10.0% 4,817 5,151 5,301 5,843 0 0 0 0 Criminal Justice Information Services Percentage of criminal history background service requests processed within 24 hours of receipt Percentage of manually reported final disposition data processed within 30 days of receipt Percentage of reported arrest data processed within two hours of receipt Number of applicant fingerprint based background checks completed Average daily message traffic for the Criminal Justice Information Services system Forensic Scientific Services Scientist turnover rate (excluding retirements) Backlog of cases Total number of reports released Percentage of reports released in 45 days Combined DNA Index System matches Open records requests received Number of child fatalities reviewed (per calendar year) 100% 100% 94% 477,548 2,280,574 100% 100% 93% 573,195 2,404,710 100% 100% 93% 519,524 2,831,894 100% 100% 97% 461,681 2,976,741 7.49% 27,987 119,421 44.7% 1,185 4,014 405 9.14% 29,045 107,128 56.2% 679 4,040 405 9.38% 39,033 99,166 55.0% 612 4,324 381 8.20% 42,775 108,415 46.9% 1,752 4,770 398 Regional Investigative Services Number of criminal investigations opened 6,697 7,418 7,230 6,856 67 Program Performance Measures: Number of criminal investigations closed Agent turnover rate (excluding retirements) Number of arrests by the Investigative Division Value of contraband seized FY 2020 Actual 6,369 FY 2021 Actual 7,152 FY 2022 Actual 6,839 FY 2023 Actual 6,747 1.82% 4.79% 4.10% 4.50% 1,038 1,507 1,297 1,289 $50,513,328.10 $130,676,494.94 $167,147,833.55 $172,416,586.95 68 Program Performance Measures: Georgia Bureau of Investigation: Attached Agencies Criminal Justice Coordinating Council Number of victims served by grant funded programs FY 2020 Actual FY 2021 Actual FY 2022 Actual FY 2023 Actual 275,263 282,509 257,743 327,930 Total victim compensation paid $20,414,594 $20,025,384 $17,177,526 $15,825,227 Average number of days to process a Georgia Crime Victim Compensation Program application Average Georgia Crimes Victim Emergency Fund (GCVEF)payment per victim 51 $886 48 $1,049 47 $789 46 $984 Number of claims paid by the Georgia Crime Victims Emergency Fund (GCVEF) 17,202 19,460 22,010 20,562 Number of law enforcement counties served by criminal justice grants 129 138 135 139 Number of adult offenders served through accountability courts 9,685 7,987 6,998 7,230 Adult offender accountability court diversion savings $142,527,962 $113,141,800 $107,072,415 $146,242,507 Juvenile offender accountability court diversion savings $32,760,717 $28,710,256 $29,233,744 $31,208,757 Number of state-funded accountability courts 157 169 173 184 Number of juvenile justice grants by county 26 42 45 49 Total number of federal grants administered annually 61 71 86 112 Number of victims served by all funded domestic violence agencies 35,043 49,856 51,546 60,485 Number of sexual assault forensic medical exams funded by GCVEF 4,457 4,660 4,442 3,956 Number of victims served through funded child advocacy centers 13,390 16,372 18,427 22,893 Number of juvenile offenders diverted through juvenile accountability courts 241 214 220 234 Number of adult offenders successfully completing accountability court programs 1,778 2,012 1,589 1,564 Number of juvenile offenders successfully completing accountability court programs Number of CACJ recognized Accountability Courts statewide 63 65 52 50 169 170 173 184 Criminal Justice Coordinating Council: Family Violence Number of domestic abuse victims served Number of sexual assault victims served Number of site visits conducted Domestic violence shelter occupancy rate 77,589 11,146 62 139.55% 76,550 10,222 80 49.50% 81,674 8,745 78 57.07% 90,231 8,975 76 72.27% 69 Program Performance Measures: Department of Juvenile Justice Community Service Percentage of DJJ Youth days served in Community Services Percentage of youth with no new offense while under community supervision Daily average of youth supervised by Community Services Community Services average caseload per officer Percentage of youth re-offending within one year after completion FY 2020 Actual FY 2021 Actual FY 2022 Actual FY 2023 Actual 82.65% 89.35% 3,454 19 19.42% 82.04% 91.90% 7,506 20 17.01% 83.34% 91.76% 8,005 20 18.72% 84.49% 86.83% 9,240 21 18.20% Departmental Administration (DJJ) Percentage of new juvenile correctional officers that successfully completed new hire training Average number of days investigation cases remain open P.O.S.T. certified employee turnover rate 79.92% 20 66.80% 86.98% 28 74.66% 79.31% 24 68.00% 65.91% 21 73.00% Secure Commitment (YDCs) Number of youth served in YDCs Average utilization rate of average bed space Percentage of long-term youth discharged from commitment that are readjudicated or resentenced within one year of release Number of Short-Term Program days served Number of Short-Term Program youth served Youth Development Campus juvenile corrections officer turnover rate Youth Development Campus average cost per day Percentage of eligible youth receiving General Education Diploma/High School Diploma/Vocational Certificate Secure Detention (RYDCs) Average cost per care day Number of admissions to RYDCs Average length of stay (in days) Number of Short-Term Program (STP) sentence completions (RYDCs only) Number of STP sentence completions (RYDCs and YDCs) 624 50.61% 6.40% 11,821 530 80.34% $672.75 55.00% 500 44.54% 7.46% 8,377 406 81.27% $803.59 45.00% 454 39.30% 3.93% 12,234 568 63.00% $936.53 42.00% 427 37.25% 5.60% 12,830 612 88.00% $1,066.29 47.00% $412.00 6,660 33 528 530 $494.22 4,646 48 399 408 $482.00 5,813 40 557 568 $455.39 6,418 37 598 612 70 Program Performance Measures: Number of validated status offenders detained in RYDCs Juvenile Correctional Officer (JCO) attrition rate Percentage of youth on mental health caseload Number of YDC youth housed in RYDCs Number of youth awaiting community placement Number of recreation staff Juvenile Detention Counselor (JDC) attrition rate Amount of paid in holiday/FLSA pay for security staff Number of youth with substance abuse needs FY 2020 Actual 126 FY 2021 Actual 124 FY 2022 Actual 162 FY 2023 Actual 156 100.00% 96.00% 114.00% 118.00% 41.30% 43.76% 40.81% 40.00% 176 145 140 167 50 26 35 42 41 54 47 24 31.42% 34.29% 71.00% 36.18% $1,364,673.75 $1,358,324.71 $1,529,312.89 $1,991,493.91 141 83 81 98 71 Program Performance Measures: Department of Labor Departmental Administration (DOL) Number of Audit Findings Average days to process a payment Number of payments processed Percentage of payments made electronically Percentage of travel reimbursements paid within 30 days of submission of a complete travel voucher Percentage of federal financial reports submitted within 45 days of the end of the quarter Agency turnover rate Percentage of participating employees who completed the excel leadership class Number of documents digitized and stored through the Department's enterprise imaging application FY 2020 Actual 5 2.60 12,175 42.98% 98% 100% 13.40% 0% 3,793,084 FY 2021 Actual 6 3.90 5,273 49.90% 100% 100% 11.00% N/A 4,705,952 FY 2022 Actual 5 2.68 6,240 48.77% 99% 100% 17.20% N/A 3,777,426 FY 2023 Actual N/A 4.65 8,724 37.85% 98% 100% 19.90% N/A 4,331,419 Labor Market Information Rate of accurate data collected for the Current Employment Statistics program (fed. target is 98%) Survey response rate for the Occupational Employment Statistics Survey of employers (fed. target is 75%) Percentage of data accurately coded for the Quarterly Census of Employment and Wages report 99.9% 66.30% 99.5% 99.5% 66.80% 99.5% 99.5% 71.30% 99.3% 99.9% 78.60% 99.1% Unemployment Insurance Percentage of unemployment benefits made within 21 days Percentage of UI recipients paid accurately Number of employers with a tax liability Percentage of new employer accounts with obligation determined within 90 days 78.60% 95.80% 254,952 90.10% 65.80% 95.88% 276,788 90.30% 56.80% 86.92% 292,128 91.60% 68.00% 78.65% 305,841 91.20% Workforce Solutions Percentage of customers retaining employment following services Percent of customers obtaining employment following services Number of ES customers receiving services Number of job orders received from businesses Jobs for Georgia graduation rate 68.9% 64.4% 64.3% N/A 68.9% 62.8% 60.9% N/A 548,165 432,112 243,828 N/A 152,068 198,541 352,441 N/A 100% 98% 100% N/A 72 Program Performance Measures: Department of Law Department of Law Department turnover rate Percentage of payments made by check Number of complaints and inquiries received and responded to by the Consumer Protection Unit FY 2020 Actual 13.01% 20.05% 23,710 FY 2021 Actual 12.09% 19.22% 25,445 FY 2022 Actual 16.67% 16.33% 26,078 FY 2023 Actual 19.17% 12.37% 30,737 Medicaid Fraud Control Unit Number of cases opened Percentage of cases resolved within one year Number of investigations concluded Dollar value of recovery Average collections per auditor 152 170 154 131 11.00% 30.00% 22.00% 19.00% 84 264 168 133 $20,030,785.00 $6,678,929.00 $3,351,952.00 $19,695,046.00 $2,861,541.00 $834,866.00 $478,850.00 $2,813,578.00 73 Program Performance Measures: Department of Natural Resources Coastal Resources Number of participants in coastal education programs or outreach events Acres certified for public shellfish harvest Average days to process a Coastal Marshlands and Protection Act (CMPA) permit Average days to process a Shore Protection Act (SPA) permit Number of unauthorized activities resolved to a compliance standard within 90 days Number of Coastal Marshlands Protection Act (CMPA) permits Number of Shore Protection Act (SPA) permits FY 2020 Actual FY 2021 Actual FY 2022 Actual FY 2023 Actual 22,929 8,532 284 208 66 18 8 17,914 8,532 291 159 82 15 4 10,115 8,532 311 224 52 18 5 11,692 8,532 255 169 31 32 10 Environmental Protection Number of Notice of Violations issued Number of consent orders executed Settlement dollars collected for executed consent orders Number of air permit applications processed Water withdrawal for municipal and industrial water use (in gallons per capita per day) Number of agricultural water meters installed Average number of days to resolve a citizen complaint Percentage of public drinking water systems meeting federal health based standards Number of expedited air permits completed Percentage of landfills in compliance with groundwater standards Number of agricultural water meters replaced or repaired, Water withdrawal for municipal water use (in gallons per capita per day) 2,801 982 $2,321,515 533 145 76 183 97.1% 47 57.0% 1,007 105 4,213 300 $2,420,391 448 145 122 1,768 98.5% 49 56.0% 1,331 106 4,770 414 $5,425,247 374 142 133 210 99.5% 38 58.9% 955 103 4,575 252 $2,529,851 481 149 80 52 98.5% 73 59.1% 626 109 Hazardous Waste Trust Fund Number of sites removed from the Hazardous Site Inventory Dollar amount collected in hazardous waste fees, hazardous substance fees, and civil penalties Dollar amount reimbursed to local governments for cleanups 11 $19,249,212 $832,383 15 $10,882,759 $1,561,730 13 $23,593,277 $1,320,273 14 $18,283,327 $688,105 74 Program Performance Measures: Number of abandoned sites undergoing corrective action Number of abandoned sites on the HSI list Law Enforcement Number of Boating Under the Influence arrests Number of boater/hunter safety students Number of licensed hunters and anglers Number of water and land search and rescue cases Number of hunting and boating incidents Number of boating vessels checked Number of licenses checked Number of citations issued Average number of cases per Ranger Average response (completion) time for hunting and boating incidents (in minutes) Parks, Recreation and Historic Sites Percentage of customer comments indicating their overall park experience was good, very good, or excellent Number of park, recreation, and historic site visitations Average occupancy of cottages Average occupancy of campsites and yurts Average weekend occupancy for cottages Average weekend occupancy for campsites and yurts Number of rounds of golf booked Average return on investment of state parks as a whole Average return on investment for state park golf courses Number of park passes sold FY 2020 Actual 19 62 FY 2021 Actual 22 61 FY 2022 Actual 19 60 FY 2023 Actual 26 64 211 22,611 1,384,323 337 145 26,461 38,314 18,322 99 27 213 31,606 1,330,403 405 150 34,505 40,359 13,771 70 28 271 31,886 1,360,198 720 137 24,142 58,595 19,506 102 32 281 30,476 1,380,215 592 128 20,156 57,571 19,530 101 30 97.00% 9,918,853 43.00% 46.00% 76.00% 76.00% 76,094 82.00% 93.00% 1,008,377 97.00% 12,524,879 56.00% 57.00% 91.00% 81.00% 86,575 83.00% 99.00% 1,236,255 96.00% 12,447,063 57.00% 55.00% 82.00% 76.00% 91,249 82.00% 94.00% 1,093,088 95.00% 12,736,764 55.00% 52.00% 86.00% 81.00% 101,396 81.00% 93.00% 998,226 75 Program Performance Measures: Solid Waste Trust Fund Number of new or modified solid waste permits issued Percentage of tires cleaned up through enforcement. Percentage of tires cleaned up through state-led contract Percentage of tires cleaned up through local government reimbursement. Average number of days from initial inspection to state-led cleanup of scrap tire dump sites. Dollar amount reimbursed to local governments for scrap tire cleanups. Number of permitted scrap tire facilities FY 2020 Actual FY 2021 Actual FY 2022 Actual FY 2023 Actual 7 14.3% 23.9% 61.8% 271 $659,450 2 7 9.8% 10.4% 79.8% 929 $604,896 2 11 8.7% 15.7% 81.0% 506 $658,601 0 8 10.1% 17.0% 72.9% 349 $772,916 0 Wildlife Resources Number of dollars generated for Georgia's economy per state appropriated dollar spent on fisheries management and fishing Percentage of hunters who rate their hunting experience as satisfactory or better Number of certified fishing licenses reported Number of certified hunting licenses reported to the US Fish and Wildlife Service $329.85 90% 907,294 625,142 $379.47 91% 1,116,830 724,269 $366.30 92% 1,065,774 746,251 $358.37 92% 1,114,640 819,893 76 Program Performance Measures: State Board of Pardons and Paroles Board Administration (SBPP) Percent of invoices paid within 30 days Number of Board clemency votes FY 2020 Actual FY 2021 Actual FY 2022 Actual FY 2023 Actual 96.00% 75,522 92.85% 59,354 95.17% 51,243 95.11% 62,969 Clemency Decisions Number of Executive clemency hearings held (death) 3 0 1 0 Number of training hours delivered to agency by agency training staff 2,191 218 641 1,617 Number of offender files initiated 20,556 10,336 16,175 21,974 Number of investigations completed (legal, social, personal history, special interviews, other) Number of inmates released by Board Action 39,063 10,410 21,637 8,581 33,681 6,234 34,568 5,863 Cost avoidance of offenders in the community under supervision versus prison costs for incarceration Number of notifications to officials $399,188,549.76 $404,993,883.24 $376,212,351.61 $319,742,401.08 65,748 44,617 42,290 41,269 Number of Board clemency votes 75,522 59,354 51,243 62,969 Board orders issued for pardons and restoration of rights 373 530 508 564 Number of delinquent reports reviewed 21,157 23,107 19,556 17,506 Number of Preliminary (Probable Cause) hearings conducted 196 332 304 267 Number of Final Revocation Hearings conducted 210 352 321 254 Number of Board Warrants Issued 5,768 6,055 4,851 4,161 Total Revocations 2,100 2,373 1,825 1,552 Number of GCIC Warrant Entries 3,263 3,624 3,091 2,427 GA Parolees supervised in other States on June 30 2,456 2,409 2,291 2,241 Out of State Parolees supervised in GA on June 30 1,415 1,471 1,474 1,405 Number of Cases Submitted for Board consideration 21,790 16,255 13,967 17,151 Number of Final Reviews completed by Hearing Examiners 10,543 10,160 9,393 8,401 Victim Services Number of victims who received restitution 20,202 21,059 18,567 19,131 77 Program Performance Measures: Number of new people registered in the Georgia Victim Information Program system Number of correspondence sent out to victims Number of impact statements and notifications filed by the public with the Office of Victim Services Number of direct face to face contacts with District Attorney Victim-Witness staff Number of Georgia Victim Information Program notification calls to victims Number of calls to the Georgia Victim Information Program automated phone systems by victims and others Total Number of Tier 1 individuals registered in the Victim Information Program Total Number of Tier 2 individuals registered in the Victim Information Program FY 2020 Actual 3,359 16,460 3,447 28 148 4,389 2,664 695 FY 2021 Actual 1,562 18,052 1,809 33 920 4,900 1,290 272 FY 2022 Actual 2,555 22,602 2,481 75 2,033 3,271 2,029 526 FY 2023 Actual 3,561 31,467 3,051 93 3,051 4,379 3,280 281 78 Program Performance Measures: State Properties Commission State Properties Commission Percentage of surplus property at or above market rate Percentage of property acquired at or below market rate Percentage of leases executed at or below prevailing market rate FY 2020 Actual FY 2021 Actual FY 2022 Actual FY 2023 Actual 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 79 Program Performance Measures: Georgia Public Defender Council Public Defender Council Capital cases per attorney Mental health cases per attorney Percentage of clients contacted at least once per month Cases assigned by all judicial circuits Number of cases closed by all judicial circuits (includes cases opened in past years) Number of new conflict cases assigned FY 2020 Actual FY 2021 Actual FY 2022 Actual FY 2023 Actual 6 62 80.30% 110,590 82,462 14,302 6 68 74.50% 126,852 114,974 13,557 4 71 91.50% 136,213 135,222 12,410 6 67 92.10% 142,651 121,421 12,784 80 Program Performance Measures: Department of Public Health Adolescent and Adult Health Promotion Number of school systems that adopt the evidence-based, 100% Tobacco Free School policy Number of students attending schools designated as smoke free campuses Number of registered callers to the Georgia Tobacco Quit Line Number of adolescents ages 10-19 that complete evidenced based programs focused on adolescent health and youth development Percentage of federally funded screening mammograms provided to women between 50-64 years of age Percentage of Temporary Assistance for Needy Families supported teen centers that implement evidence based programs focused on adolescent health and youth development (Target > 50%) Percentage of abnormal colorectal screening test results with diagnostic followup treatment Percentage of colorectal cancers diagnosed with treatment initiated Percentage of initial pap tests provided to individuals who have never or rarely been screened for cervical cancer Percentage of patients who receive final diagnosis of breast cancer after treatment has been initiated Percentage of schools that adopt the evidence based, 100% Tobacco Free School policy Percentage of eligible women receiving Long-Acting Reversible Contraceptives FY 2020 Actual 139 1,580,192 10,392 2,233 85.6% 100.0% N/A N/A 50.5% 95.0% 76.8% 18.1% FY 2021 Actual 139 1,723,127 7,814 1,858 69.1% 100.0% N/A N/A 49.4% 95.1% 76.8% 11.5% FY 2022 Actual 139 1,539,064 7,737 2,677 62.8% 100.0% N/A N/A 70.5% 84.8% 76.8% 12.2% FY 2023 Actual 139 1,703,171 7,520 1,735 63.0% 100.0% N/A N/A 30.6% 93.2% 76.8% 13.6% Adult Essential Health Treatment Services Percentage of eligible enrolled patients served by the Cancer State Aid (CSA) program The number of public health districts (out of 18 total districts) with hospitals that have participation agreements with the Cancer State Aid Program to foster program outreach and access The number of public health districts (out of 18 total districts) with hospital-based and free-standing radiation centers providing access to radiation treatment services Total number of eligible enrolled patients receiving services from CSA Total number of patients receiving hypertension management services Percentage of patients whose blood pressure has lowered after receiving hypertension management services Departmental Administration (DPH) Number of payments processed Percentage of payments processed electronically Average number of days to process payments Number of audit findings 83.16% 13 16 195 750 63.47% 29,565 82.00% 39 N/A 80.87% 12 16 230 730 71.90% 28,053 93.00% 20 N/A 92.47% 13 16 177 961 71.80% 25,391 84.00% 25 N/A 75.60% 13 16 135 1,308 55.00% 12,655 94.50% 16 N/A 81 Program Performance Measures: Agency turnover rate Average number of business days to execute a contract Average number of days to complete onboarding of new hire FY 2020 Actual 15.71% N/A N/A FY 2021 Actual 16.88% 126 5 FY 2022 Actual N/A 88 N/A FY 2023 Actual 18.94% 81 5 Emergency Preparedness/Trauma System Improvement Number of families assisted through safety equipment provided (per federal fiscal year) Strategic National Stockpile readiness score (1 = Pass; 0 = Did not pass) Number of designated trauma centers Average time to process Emergency Medical Services (EMS) medic license applications (in days) Average time to process EMS service license applications (in days) Number of designated Level I-III trauma centers Strategic National Stockpile proficiency score. For FY2015 CDC is modifying the tool they use to grade the states, Georgia piloted the tool with them this year and simply received a passing score as opposed to a numeric score. 100% is representative of the passing score. Epidemiology Percentage of foodborne disease cases captured by laboratory surveillance Percentage of reportable disease investigations for which public health control measures were initiated within the appropriate timeframe Number of cases of reportable diseases submitted (per calendar year) Number of outbreaks Number of requests delivered by the Online Analytical Statistical Information System (OASIS) (per calendar year) Immunization Percentage of children who are up to date on recommended immunizations by their second birthday Number of public and private provider organizations that actively utilize Georgia Registry of Immunization Transactions and Services Number of vaccine-preventable outbreaks in the state of Georgia Percentage of adolescents who are up-to-date on immunizations required for entry into the 7th grade Number of doses administered per public, private, and unknown funds Number of doses administered to adults ages 19 years and older 13 1 33 1 10 25 100% 6 1 30 1 10 24 100% 96.50% 100.00% 20,638 1,290 238,615 96.50% 95.00% 1,300,999 5,456 450,821 80.60% 14,519 7 93.60% 8,087,007 3,468,857 N/A 15,930 2 N/A 15,924,688 11,255,186 12 1 34 1 10 24 100% 97.10% 99.90% 1,440,055 6,055 221,380 N/A 16,764 5 N/A 9,595,533 7,756,837 10 1 36 1 10 22 100% 97.60% 99.90% 1,025,077 3,037 240,455 74.10% 17,074 7 67.00% 9,483,815 5,124,511 82 Program Performance Measures: Infant and Child Essential Health Treatment Services Number of children receiving services through the Babies Can't Wait program Number of children receiving services from the Children's Medical Services program Percentage of very low birth weight infants (<1500 grams) delivered at facilities for high-risk deliveries and neonates Percentage of third grade children who have received protective sealant on at least one permanent molar tooth FY 2020 Actual FY 2021 Actual FY 2022 Actual FY 2023 Actual 19,164 7,060 N/A 35.00% 17,660 6,856 N/A 35.00% 26,305 6,389 N/A 35.00% 17,543 6,143 86.04% 35.00% Infant and Child Health Promotion Number of newborn screenings performed 148,432 144,145 143,010 143,709 Average laboratory turnaround time for newborn screening (in days) 2.3 2.3 3 3.1 Amount of laboratory revenue collected for newborn screenings and remitted to Treasury Percentage of newborn screenings referred to follow-up $10,663,838.82 $9,246,388.82 $11,421,955.10 $13,830,968.67 6.73% 6.31% 7.77% 8.55% Percentage of newborns who received a hearing screening 96.30% 96.20% 94.60% 96.19% Number of children who received assessment from Children's 1st program 6,195 5,099 4,300 4,554 Number of pregnant women, infants, and children served by the Women, Infants, 181,450 182,862 219,694 N/A and Children (WIC) program (per federal fiscal year) Percentage of WIC program infants who were ever breastfed (per federal fiscal 51.57% 78.02% 66.38% N/A year) Average food package cost per WIC participant (per federal fiscal year) N/A N/A $35.83 N/A Percentage of WIC program children with a healthy body mass index (per federal fiscal year) Percentage of WIC program children with a body mass index categorized as overweight or obese (per federal fiscal year) 61.82% 43.35% 60.07% N/A 31.88% 37.77% 31.70% N/A Infectious Disease Control Percentage of early syphilis cases interviewed within 7 calendar days from date of assignment Percentage of refugees that receive initial domestic health screenings within 90 days of their arrival into the U.S. Percentage of eligible Tuberculosis (TB) patients completing TB treatment in 12 months Number of eligible TB clients completing treatment in 12 months Number of qualified ADAP applicants on waiting list Number of Tuberculosis cases Number of STD cases Number of Syphilis cases 38.50% 93.00% 60.70% 145 0 290 91,848 5,070 46.65% 91.50% 35.80% 133 0 227 78,697 3,963 51.75% 83.40% 28.20% 46 0 196 85,968 3,548 40.63% 60.00% 28.80% 64 0 241 103,580 3,946 83 Program Performance Measures: Number of HIV cases Number of AIDS cases FY 2020 Actual 2,218 914 FY 2021 Actual 798 578 FY 2022 Actual 1,449 503 FY 2023 Actual 2,412 1,207 Inspections and Environmental Hazard Control Percentage of primary food-born illness risk factor violations cited out of all violations cited Number of swimming pool closures Percentage of critical tourist accommodation risk factor violations cited out of all violations cited Number of constituent requests Number of people trained by the Inspections and Environmental Hazard Control program Number of blood lead tests Number of rabies specimen tests Percentage of on-site sewage systems that failed within the first five years of installation Public Health Formula Grants to Counties Total number of office visits in public health departments General grant-in-aid spending per capita Total number of unduplicated patients (Excluding Ryan White patients) Total number of unduplicated, billable patients (Excluding Ryan White patients) Total number of unduplicated, uncompensated care patients (Excluding Ryan White patients) Percentage of public health districts that are credentialed to bill insurance providers Vital Records Number of certificates issued Average number of days to fill a certificate request Amount of revenue collected Number of corrections, amendments, court orders, and adoptions processed Percentage of vital events entered within 15 days Number of vital events registered 25.33% 922 42.66% 169,183 11,849 2,218 1,795 2.06% 25.03% 858 41.48% 154,307 11,849 2,172 1,541 1.63% 29.97% 1,229 43.21% 225,166 19,715 2,082 1,552 2.15% 26.48% 1,377 42.14% 233,650 8,525 3,163 1,510 3.40% N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 143,145 9 $2,582,141 32,461 83.0% 263,466 146,791 11.5 $2,640,638 36,082 81.46% 278,170 131,038 12.1 $2,518,137 37,039 81.13% 293,597 145,890 5.6 $2,914,954 38,463 82.5% 263,859 84 Program Performance Measures: Department of Public Health: Attached Agencies Brain and Spinal Injury Trust Fund Number of complete applications received Average number of days from application submission to award date Percentage of total annual budget dedicated to awards FY 2020 Actual FY 2021 Actual FY 2022 Actual FY 2023 Actual 112 75 69.76% 118 51 70.01% 106 72 62.10% 87 61 53.50% Georgia Trauma Care Network Commission Number of Emergency Medical Service Regions (out of 10 possible) participating in Trauma System Regionalization activities Number of First Responders trained from funding provided by the Commission 10 1,829 10 2,287 10 3,340 10 3,123 85 Program Performance Measures: Department of Public Safety Aviation Number of Missions Flown Percentage of Individuals found through general searches (both criminal and search/rescue) Total Flight hours for Training Total flight hours for Governor's Task Force Total Flight hours for general searches (both criminal and search/rescue combined) Total flight hours for property search and surveillance Total flight hours for aerial photography Average response time of missions (in minutes) FY 2020 Actual FY 2021 Actual FY 2022 Actual FY 2023 Actual 1,267 62.50% 213.00 898.10 472.40 175.5 26.8 78 1,115 65.00% 229.10 884.10 496.80 257.3 18.9 72 1,215 59.00% 216.00 648.00 507.30 146.7 6.7 47 1,346 57.00% 243.40 662.60 518.50 93.0 14.5 21 Capitol Police Services Number of Security events Number of incidents investigated by Capitol Police Number of security location checks by non-sworn personnel Number of suspicious package, persons, and vehicle reports investigated by sworn personnel Number of patrols by sworn personnel Number of visitors processed through security checkpoints by contracted security Departmental Administration (DPS) Number of open record requests completed Number of financial audit findings Agency turnover rate Percentage of financial transactions processed on behalf of attached agencies Percentage of human resources transactions processed on behalf of attached agencies Percentage of electronic payments by ACH 325 369 9,458 337 29,589 25,817 92 156 14,088 541 14,706 20,808 334 403 14,595 922 58,024 43,887 328 148 12,211 1,616 59,131 40,653 21,979 N/A 14.52% 14.87% 8.25% 69.92% 53,770 N/A 17.29% 16.39% 9.04% 68.87% 67,556 N/A 12.68% 12.00% 8.62% 71.00% 65,289 N/A 11.98% 37.19% 10.17% 70.00% Field Offices and Services Number of vehicle stops performed 370,045 844,998 884,481 897,845 86 Program Performance Measures: Number of vehicle fatalities Percentage of accident reports completed within 5 days Number of accidents in Georgia worked Number of SWAT team call-outs Percentage of Computer Aided Dispatch (CAD) calls validated Number of fleet operations vehicles serviced Total Department training hours Number of Criminal Interdiction Unit (CIU) agency assists Number of Nighthawks DUI stops Number of marijuana plants located on task force missions Percentage of crashes worked in Georgia by Troopers Motor Carrier Compliance Number of commercial vehicle inspections Total inspection violations written Percentage of school buses found during inspections to have serious defects Number of vehicles weighed Number of overweight citations written Number of HOV/HOT Lane violations written Percentage of time weigh stations are open FY 2020 Actual 658 89.00% 43,181 90 74.86% 2,887 121,833 449 2,221 6,745 10.29% FY 2021 Actual 1,055 88.00% 59,410 129 90.44% 2,417 104,744 494 2,937 2,734 15.26% FY 2022 Actual 1,028 86.00% 62,311 124 90.53% 2,285 254,528 377 2,350 1,108 13.74% FY 2023 Actual 954 85.00% 59,118 177 93.53% 3,185 145,349 430 2,212 1,218 12.95% 67,900 157,655 13.28% 17,322,183 22,727 1,316 33.27% 86,956 208,084 11.23% 39,841,432 23,014 1,097 32.28% 70,350 167,123 11.15% 32,062,969 20,215 1,231 29.18% 80,770 191,312 11.87% 39,280,802 21,659 3,374 29.26% 87 Program Performance Measures: Department of Public Safety: Attached Agencies Georgia Firefighter Standards and Training Council Number of compliant fire departments Number of fire department agency inspections Number of fire department individual station inspections Number of active firefighter positions Number of individual state certifications issued Number of individual national certifications issued FY 2020 Actual FY 2021 Actual FY 2022 Actual FY 2023 Actual 600 512 1,159 27,311 1,957 11,932 544 305 643 27,579 1,624 11,483 529 468 1,835 26,656 1,777 16,260 543 375 1,257 26,276 1,629 12,513 Office of Highway Safety Fatality rate per 100 million miles driven 1.43 1.49 1.21 1.42 Percentage of safety belt usage per federal fiscal year N/A Waiver 94.8% 89.3% 87.6% Percentage of child safety seat usage per federal fiscal year N/A Waiver 95.5% 90.2% 88.8% Fatalities per 100 million miles driven (VMT) 1,664 1,797 1,671 1,666 Number of drivers age 20 and under in fatal crashes 209 223 210 214 Number of counties served by grants 52 57 62 38 Number of students successfully completing scholarship-funded driver education courses at TCSG, as well as, through other private and public driving education programs. Number of transportation safety groups participating in grant programs 4,296 36 4,786 39 3,867 44 4,790 55 Number of law enforcement entities receiving grants 48 54 58 49 Total amount of law enforcement grant awards disbursed $8,196,127.50 $7,237,283.11 $7,456,126.38 $5,360,527.31 Georgia Peace Officer Standards and Training Council Percentage of cases resulting in sanctions Percentage of cases in which external review of POST actions led to a decision upholding the Council's sanction of an officers certification Number of cases per investigator Average number of open records requests completed per month Number of certifications awarded Number of individuals awarded certifications that are supervisory, managerial, or executive certified 94.00% 100% 149 479 8,160 347 91.38% 100% 120 477 7,357 412 88.18% 100% 125 449 7,412 449 83.07% 100% 128 717 8,715 612 88 Program Performance Measures: Georgia Public Safety Training Center Average cost per law enforcement candidate Average cost per fire fighter candidate Number of basic training courses taught Number of candidates attending police or fire specialized training Number of candidates attending police or fire basic training Percentage of candidates graduating from police or fire basic training Percentage of all courses taught off-campus Number of candidates attending Fire Academy basic training Number of candidates attending Police Academy specialized training Percentage of candidates graduating Fire Academy Basic Training Percentage of candidates graduating from Fire Academy Advanced courses Percentage of candidates graduating from Police Academy Advanced Courses Percentage of customers stating that customer service rates are good to very good Percentage of public agency heads who state their employees' job performance improved as a result of training provided Percentage of student registrations fulfilled in a timely manner FY 2020 Actual $3,508.85 $2,153.23 59 22,955 1,843 82% 43.1% 371 12,151 88.1% 97.1% 94.9% 95.05% 94.35% 90.75% FY 2021 Actual $3,963.31 $2,014.44 61 21,915 1,597 81% 39.5% 399 14,952 88.0% 97.7% 94.0% 95.55% 94.05% 91.50% FY 2022 Actual $4,302.77 $2,586.42 66 23,070 1,645 80% 51.3% 371 15,679 87.3% 97.2% 95.0% 94.45% 93.75% 89.75% FY 2023 Actual $4,621.97 $3,363.46 59 25,817 1,629 80% 51.3% 413 15,912 86.4% 97.6% 94.5% 93.75% 93.3% 89.75% 89 Program Performance Measures: Public Service Commission Commission Administration (PSC) Turnover Rate Number of Audit Findings Facility Protection Number of Pipeline Safety Inspections Number of People Trained on GUFPA Requirements Number of GUFPA Investigations per Investigator Utilities Regulation Number of Telecommunications, Natural Gas and Power Calls Received Average Call Wait Times (in seconds) Percentage of Calls Abandoned Average Number of Days to Process Number of Orders Issued Number of New Dockets FY 2020 Actual FY 2021 Actual FY 2022 Actual FY 2023 Actual 5.95% 0 11.4% 0 11.0% 0 5.88% 0 259 157 247 154 701 875 648 659 634 620 830 601 32,118 51 4.85% 180 620 709 59,236 34 8% 180 648 603 54,839 32 4.3% 60 903 550 51,671 46 4.54% 30 1,091 713 90 Program Performance Measures: Board of Regents of the University System of Georgia Agricultural Experiment Station Number of journal articles by College of Agricultural and Environmental Sciences research faculty Number of journal articles per full-time equivalent on the College of Agricultural and Environmental Sciences research faculty Value of research funds received FY 2020 Actual 723 6.2 $53,138,412 FY 2021 Actual 761 6.9 $70,736,698 FY 2022 Actual 876 7.7 $61,333,302 FY 2023 Actual 828 6.34 $73,472,110 Number of new patents, trademarks, and certificates developed for the agricultural industry Estimated value of savings achieved by avoiding crop loss due to plant disease 24 30 38 23 $199,140,000 $273,350,000 $310,680,000 $390,810,000 Average grant dollars earned per researcher $455,225 $474,424 $439,760 $470,794 Royalties received from products and patents $7,624,638 $8,566,509 $9,652,732 $9,373,479 Percentage of research proposals approved 94% 74% 54% 62% Percentage of research proposal funds awarded 26% 32% 19% 21% Athens and Tifton Veterinary Laboratories Contract Percentage of operating expenses covered by client revenue Average cost per laboratory test run Number of tests by the diagnostic laboratories for animal health diagnostic and surveillance testing Percentage of customers of the Diagnostic Labs that rate their services from excellent to good Number of accessions per year by the diagnostic laboratories for animal health diagnostic and surveillance testing Number of unique clients Average number of days to turnaround sample test results 50.95% $35.13 180,637 96.75% 70,269 1,324 3.35 41.37% $38.50 186,247 98.51% 73,207 1,416 2.87 44.38% $46.10 186,065 99.00% 73,310 1,430 3.11 39.00% $48.16 183,496 98.40% 74,377 1,280 3.15 Cooperative Extension Service Number of face-to-face client contacts made by Cooperative Extension through educational programs and consultations Number of face-to-face client contacts per Cooperative Extension county faculty full-time equivalent Number of continuing education units provided to clientele Number of client contacts per Cooperative Extension county faculty full-time equivalent Number of youth served by Georgia 4-H Number of diagnostic services provided 1,810,338 5,765 135,359 265,171 242,884 107,739 1,180,689 3,910 117,301 645,343 190,617 111,128 1,584,546 5,062 139,171 305,346 97,124 118,302 1,808,305 5,496 212,200 936,313 152,040 123,525 91 Program Performance Measures: Number of education contact hours from in-school programming FY 2020 Actual 629,981 FY 2021 Actual 668,494 FY 2022 Actual 393,219 FY 2023 Actual 831,318 Enterprise Innovation Institute Number of enterprises and/or stakeholders served Economic impact in dollars generated per state appropriated dollar Number of jobs created or saved Number of startups served during a fiscal year Number of startups that graduate from an Institute incubator within three years and become scalable businesses Capital investment in current incubator companies Number of technology jobs in current and graduate incubator companies Number of startups graduating from EI2 incubator that remain in Georgia 8,902 15,506 15,785 18,053 $393.45 $322.07 $422.55 $4,777.25 25,868 11,329 13,891 172,238 899 628 602 475 10 8 10 13 $618,031,000 $1,186,405,488 $2,410,380,000 $4,288,789,000 3,403 3,526 4,101 11,793 63 62 62 68 Forestry Cooperative Extension Number of service programs for outreach on forestry conservation Number of public service publications Number of service participants per full-time equivalent faculty 463 165 1,953 503 191 2,647 379 119 10,988 426 112 1,899 Forestry Research Number of research proposals External funds earned per state appropriated dollar Number of research publications External sponsored research funds generated Percentage of research proposals that were awarded funding 178 $3.50 295 $10,562,784 56.74% 136 $3.50 270 $10,001,836 58.82% 115 $3.87 256 $11,072,620 62.61% 153 $5.11 224 $15,965,500 37.25% Georgia Archives Number of on-site researchers Number of people served in-person Cubic feet of records stored at the Archives Building Cubic feet of records stored at the State Records Center 2,515 6,208 84,851 176,019 424 2,008 85,339 158,177 2,087 3,275 85,909 153,033 2,312 4,234 86,152 153,762 92 Program Performance Measures: Number of people served with inquiries made remotely (phone, e-mail, and mail) Number of scanned images available to the public on the Internet (Archives Virtual Vault) Number of unique visitors to the Georgia Archives web site Number of students, teachers, and the public trained/educated Georgia Archives workshops/lectures Number of sessions on the Georgia Archives web site FY 2020 Actual 7,638 1,665,581 166,225 3,693 229,920 FY 2021 Actual 9,752 1,560,135 234,371 5,132 303,146 FY 2022 Actual 7,509 1,580,840 N/A 7,713 N/A FY 2023 Actual 13,987 1,671,748 257,427 10,710 343,279 Georgia Cyber Innovation and Training Center Number of events held at the Georgia Cyber Innovation and Training Center Percentage of Augusta University and Augusta Technical College students in postsecondary degree or certificate programs participating in courses located at the Cyber Center to complete academic requirements Number of unique training modules created by the Cyber Workforce Academy Percentage of high school and postsecondary students who receive internships or job offers in the cybersecurity industry after participating in academic programs at the Cyber Center Number of federal, state, and local government personnel that participated in continuing education at the Cyber Center Percentage of Cyber Center tenants with interns from Augusta University and Augusta Technical College 183 51% 13 4% 276 33% 132 47% 13 16% 437 50% 282 54% 18 39% 509 27% 317 54% 20 25% 556 45% Georgia Research Alliance Research & Development (R&D) grants awarded to Georgia Research Alliance's (GRA) Academy of Eminent Scholars Average amount in R&D grants per Eminent Scholar researcher $687,475,115 $764,519,804 $898,251,653 $10,260,823 $10,921,711 $11,976,689 $857,401,631 $10,992,329 Start-up companies launched via the GRA Ventures Program (Ventures Program focuses on commercializing technologies and discoveries emerging from Georgia's research universities) presently operating in Georgia Average annual revenue per company launched through support from the GRA Venture program Number of Georgia-based jobs presently supported through non-state R&D grants competitively awarded to GRA Eminent Scholars and companies launched via the GRA Ventures Program Private capital funding received by venture development companies participating in the GRA Ventures Program Private contributions made to the GRA Venture Fund LLC 195 $929,745 3,550 $91,540,838 $2,526,438 195 226 259 $929,745 $678,585 $876,415 3,355 3,697 4,461 $91,540,838 $373,140,899 $147,645,668 N/A $4,580,065 $3,061,164 Percentage of companies launched through support from the GRA Venture program which are still in operation in Georgia after four years Dollars of external funds generated per state dollar 88.0% $103.79 88.0% $114.52 87.9% $133.55 87.0% $107.64 Georgia Tech Research Institute External sponsored research funds generated Dollars of external research funds generated per state appropriated dollar $685,338,345 $782,491,256 $832,895,260 $941,393,261 $117.05 $133.77 $60.41 $126.63 93 Program Performance Measures: Estimated total economic impact of Georgia Tech Research Institute's sponsored funded research and activities Number of new sponsored projects FY 2020 FY 2021 FY 2022 FY 2023 Actual Actual Actual Actual $1,494,037,592 $1,326,479,177 $1,401,346,274 $1,481,046,477 859 914 928 1,042 Number of patents acquired each year 9 7 2 2 Economic impact of state funded projects on Georgia $12,764,314 $12,486,150 $23,198,223 $11,695,682 Number of K-12 students participating in STEM Direct to Discovery (D2D) programming Number of K-12 educators who participate in STEM professional development events Percentage of subcontracts with small businesses, including women-owned, veteran-owned, disabled veteran-owned, minority-owned, and historically black colleges and universities (HBCUs), on sponsored research contracts 2,550 335 32.4% 4,597 546 44.1% 2,586 316 33.3% 12,220 479 49.9% Marine Institute Total income from all facility fees and Indirect Cost Recovery $243,792 $76,169 $135,031 $294,860 Number of peer reviewed publications, theses, and dissertations stemming from Marine Institute-based research Number of students receiving instructional time at Marine Institute 34 42 35 43 328 116 365 479 Number of people who visit Marine Institute as part of a guided tour 261 18 92 137 Percentage of Marine Institute facilities currently in "good" or "excellent" condition Number of beds occupied by instructional and research participants 89% 3,255 89% 2,614 83% 4,162 82% 4,969 Annualized dollars leveraged for the University of Georgia through grants requiring use of Marine Institute facilities $1,614,120 $1,726,509 $1,830,739 $2,038,795 Marine Resources Extension Center Number of consultations with Marine Extension coastal marine constituents Number of individuals trained by Marine Extension in a Hazard Analysis Critical Control Point (HACCP) course for the safe processing and handling of seafood Total dollars generated from new commercial aquaculture operations including hard clams and oysters Number of local governments assisted Number of K-12 students reached through educational programming Medical College of Georgia Hospital and Clinics Percentage of residency trainees at a Chief residency level Residency program graduation rate 49,671 28 $2,959,090 23 2,910 42,431 50 $1,882,163 35 417 77,502 32 $2,963,693 51 4,246 85,305 38 $2,676,529 34 6,267 27.7% 91.8% 28.4% 91.5% 28.9% 95.3% 27.6% 95.73% Public Libraries Number of circulations in Georgia public libraries 28,938,310 24,660,361 29,670,251 32,340,137 94 Program Performance Measures: FY 2020 Actual FY 2021 Actual FY 2022 Actual FY 2023 Actual Percentage of Georgians with a library card Total number of individual user sessions to access the Internet at Georgia Public Libraries Number of interlibrary PINES loans Local library staff attending continuing education provided by GPLS Percentage of those eligible for Library for the Blind and Physically Handicapped services utilizing GLASS Number of talking book circulations Number of professional assistance communications with local library system staff Children's program attendance Percentage of total circulations that are e-books Percentage of active cardholders with at least one incidence of loan activity 40.33% 11,005,877 658,853 11,556 5.96% 658,357 201,057 1,382,086 8.54% 17.55% 40.2% 6,019,216 702,494 9,622 6.13% 686,738 214,519 678,886 12.41% 13.01% 40.77% 8,662,656 739,101 6,670 7.38% 624,698 189,282 863,693 10.63% 11.53% 44.63% 10,984,208 924,035 8,022 7.54% 638,592 172,724 1,139,121 11.10% 10.59% Public Service/Special Funding Initiatives Return on investment in terms of external grant and other funding generated per state appropriated dollar related to the Augusta University Cardiology Center Special Funding Initiative Percentage of participants in the Georgia Cancer Center's treatments and clinical trials who are part of minority or underserved populations Percentage of Adrenal Center patients who enroll in studies Number of residents and medical students participating in clinical rotations at the Adrenal Center $1.80 38% 21% 50 $2.40 40% 66% 52 $3.00 48% 61% 52 $2.80 44% 54% 53 Regents Central Office Employee turnover rate Average number of days to process a payment Number of audit findings for the Regents Central Office Percentage of payments made electronically Total payments processed Number of online database searches on GALILEO Percentage of respondents surveyed annually who agree/strongly agree that GALILEO is a valuable service Average percentage cost increase in employee health benefits over prior year 12.28% 35 0 80% 7,214 23,328,550 91.9% -3.26% 10.24% 44 0 79% 6,136 21,480,853 91.8% 0.66% 20.00% 39 0 79% 6,913 25,041,222 90.4% 5.68% 17.81% 35 0 80% 5,305 25,154,156 88.7% 4.66% 95 Program Performance Measures: Number of engagements (assurance, consulting, and investigation) completed by USG Internal Audits Communicate Key Board Actions/USG News (number of news releases) Number of media inquiries Number of page views on USG webpages (public inquiries) Number of social media posts Number of open records requests Percentage of new and under-represented service provider participation for design and construction Percentage of rented space directly related to unmet campus needs Number of degree programs approved Number of degree programs terminated Number of Georgia RCP Optometry students completing/graduating from the program Skidaway Institute of Oceanography Number of peer reviewed articles published Average sponsored dollars generated per state appropriated dollar Average research dollars generated per faculty member Percentage of beds occupied by instructional program participants (32 beds available year-round) Number of consultations or external counseling presentations Students receiving full days of researched based instruction FY 2020 Actual 194 29 414 4,536,426 344 135 14% 20.67% 39 21 13 FY 2021 Actual 188 28 441 4,038,298 320 156 28% 23.11% 28 32 13 FY 2022 Actual 179 30 390 3,589,231 1,885 112 36% 15.65% 43 47 10 FY 2023 Actual 224 26 254 3,334,619 1,041 146 24% 11.28% 13 215 9 22 $1.54 $238,245 4.20% 180 1,476 20 $0.92 $270,627 12.92% 327 2,725 26 $1.35 $399,931 10.74% 422 4,899 22 $1.22 $379,682 17.00% 352 5,513 Teaching Number of students enrolled at University System of Georgia institutions Total sponsored fund revenue (in millions) Percentage of first-year, full-time students graduating within three years for an associate's degree or transferring to a bachelor's degree program systemwide Percentage of first-year, full-time students graduating within six years (systemwide) for a bachelor's degree Percentage of first-year, full-time students retained systemwide In-state tuition affordability ranking for the University System of Georgia's public four-year institutions among the 16 member states of the Southern Regional Education Board 333,507 $2,326 43.9% 63.2% 81.3% 3 341,489 $2,418 44.3% 63.7% 82.1% N/A 340,638 $2,669 44.6% 63.2% 77.5% N/A 334,459 $2,445 40.7% 61.6% 79.6% N/A 96 Program Performance Measures: Average student cumulative debt load upon completion of degree or credential per undergraduate student systemwide Average student cumulative debt load upon completion of degree or credential per graduate student systemwide FY 2020 Actual $14,897 $21,896 FY 2021 Actual $14,435 $20,091 FY 2022 Actual $13,616 $18,620 FY 2023 Actual $12,684 $17,255 Veterinary Medicine Experiment Station Total extramural research funding Extramural research dollars generated per state appropriated dollar Total scientific publications Number of poultry birds impacted by the Poultry Diagnostic and Research Center visits (number of birds seen) Number of diagnostic lab services provided by Poultry Diagnostic and Research Center (total diagnostic lab accessions) $36,872,910 $8.27 508 4,450,000 26,545 $46,444,807 $10.99 711 6,000,000 49,546 $50,174,943 $11.33 648 5,500,000 88,392 $54,649,841 $10.79 670 5,500,000 42,401 Veterinary Medicine Teaching Hospital Total number of veterinary cases Average net income per case Percentage of clients surveyed who rate the services received as good or excellent Number of individuals enrolled in the veterinary technician program supported by state funds Average revenue per case Percentage of total cases visited by field services Average turnaround time per case in days Percentage of residents who pass the board examination in their particular specialty Percentage of veterinary students who remain in Georgia for at least five years after graduating 28,779 $25.42 99% 35 $755.31 4.7% 4.4 100% 85% 33,548 $65.17 99% 35 $777.93 5.2% 3.5 100% 85% 34,072 $46.56 95% 35 $853.94 8.7% 2.9 82% 85% 35,735 -$21.51 95% 32 $821.42 10.8% 3.49 90% N/A 97 Program Performance Measures: Board of Regents of the University System of Georgia: Attached Agencies Payments to Georgia Military College Junior Military College Junior college fall enrollment Junior college state appropriated dollar per student Junior college graduation rate Junior college graduation/four year college transfer rate FY 2020 Actual FY 2021 Actual FY 2022 Actual FY 2023 Actual 8,766 $440.73 32% 47% 7,501 $464.99 29% 44% 7,014 $705.35 34% 50% 6,998 $676.31 31% 45% Payments to Georgia Military College Preparatory School Preparatory school fall enrollment Preparatory school state appropriated dollar per student Preparatory school graduation rate Percentage of students who obtained a score of 3 or higher on Advanced Placement (AP) Statistics, Calculus, Biology, and Language and Composition exams Payments to Georgia Public Telecommunications Commission Number of listeners using Georgia Public Broadcasting radio resources weekly Number of unduplicated households viewing Georgia Public Broadcasting T.V. resources monthly Number of unduplicated visitors using Georgia Public Broadcasting new media resources Number of media assets downloaded/streamed by education users Percentage of total operating expenditures supported by state funding Cost to raise a dollar 738 $5,346.69 100% 93% 698 $5,415.56 100% 98% 308,800 1,131,798 8,191,333 11,200,000 39% $0.42 417,987 1,158,209 8,457,621 11,568,279 42% $0.36 846 $5,241.07 100% 92% 871 $5,810.50 100% 100% 303,319 821,827 7,267,829 9,852,765 48% $0.36 274,653 2,293,809 7,928,867 11,760,652 34% $0.39 98 Program Performance Measures: Department of Revenue Forestland Protection Grants Number of jurisdictions reimbursed under the Forestland Protection Act Number of reimbursements Amount of reimbursements Average time in days from application to award payment Number of acres of forestland preserved under the Forestland Protection Act Average amount of reimbursement claims FY 2020 Actual FY 2021 Actual FY 2022 Actual FY 2023 Actual 210 140 178 153 356 270 336 298 $44,061,290.13 $37,778,525.04 $34,883,539.00 $34,157,876.56 146 146 135 60 5,647,903 5,760,579 5,900,039 6,012,930 $206,861.00 $269,846.00 $195,975.00 $221,804.00 Industry Regulation Number of alcohol inspections Percentage of alcohol inspections in compliance Number of tobacco inspections Percentage of tobacco inspections in compliance Average Alcohol/Tobacco/COAM inspections per sworn Alcohol and Tobacco Division Officer Dollar amount collected by Alcohol and Tobacco Division staff Number of underage alcohol investigations Percentage of investigated vendors making illegal underage alcohol sales Number of underage tobacco investigations Percentage of investigated vendors making illegal underage tobacco sales 5,055 5,833 6,306 6,586 94.80% 94.40% 94.40% 95.80% 4,216 5,370 6,220 6,035 97.60% 97.40% 96.91% 98.01% 281 308 302 305 $6,587,662.58 $5,985,754.50 $5,807,552.90 $5,723,420.08 3,150 3,923 3,980 3,712 5.50% 10.50% 9.70% 9.90% 3,159 3,108 4,336 4,663 3.70% 12.17% 6.50% 5.30% Local Government Services Number of resolved Unclaimed Property claims Total amount of local tax distributions 27,195 26,530 21,476 33,121 $5,657,301,482 $6,558,191,690 $7,430,202,770 $8,107,416,534 Local Tax Officials Retirement and FICA Amount of Employee Retirement System benefits paid for local retirement Number of officials and staff participating in Employee Retirement System Amount of FICA paid for local retirement $11,099,469 $7,174,897.28 $7,082,982.29 $13,355,907.53 677 582 501 523 $681,314 $681,314 $681,314 $681,314 99 Program Performance Measures: Motor Vehicle Registration and Titling Amount of revenue from motor vehicle registrations (in millions) Number of motor vehicle titles processed (in millions) Number of motor vehicle registrations processed Number of motor vehicle registrations renewed online Salvage inspections completed statewide Percentage of each private contractor's inspection reports reviewed by state salvage inspectors Percentage of each private contractor's inspections that are visually inspected by state salvage inspectors Percentage of compliant contractor salvage vehicle inspections FY 2020 Actual $278 3 9,921,284 2,535,178 17,813 7.27% 21.49% 99.51% FY 2021 Actual $279 3 10,352,085 3,121,368 20,211 25.30% 16.51% 98.77% FY 2022 Actual $285 3 10,458,845 3,263,787 20,054 15.03% 12.28% 99.99% FY 2023 Actual $289 3 10,627,119 3,447,700 19,290 12.15% 12.20% 100.00% Office of Special Investigations Amount of fraud prevented per fiscal year Total number of returns reviewed Number of returns reversed Cases worked Vin/Title Fraud Unit Arrest made Vin/Title Fraud Cases investigated by Tax Special Agents Cases prosecuted by Tax Special Agents Arrests made by Tax Special Agents $97,431,510 4,278,440 11,315 548 67 153 19 64 $93,981,538 $1,043,912,047 $909,250,680 4,532,626 4,962,179 4,402,215 1,139 2,312 2,073 1,365 704 575 50 35 50 41 82 73 18 5 6 0 0 3 100 Program Performance Measures: FY 2020 Actual FY 2021 Actual FY 2022 Actual FY 2023 Actual Tax Compliance Number of telephone calls seeking assistance in the 11 Regional Offices 151,210 136,485 118,157 125,255 Number of walk-in taxpayers seeking assistance in the 11 Regional Offices 20,287 5,407 5,351 6,703 Average collections per out-of-state auditor $2,079,715.04 $4,120,678.47 $2,357,683.10 $2,046,753.39 Total revenue agent collections $684,210,124.07 $611,943,431.31 $677,372,839.33 $646,301,289.38 Average collections per in-state auditor $966,242.27 $2,385,740.01 $1,647,786.05 $1,414,005.94 Average collections per field revenue agent $5,701,751.03 $3,537,244.75 $4,031,981.19 $3,824,267.98 Average number of hours per audit by tax type - Sales and Use Tax 58 54 53 51 Average number of hours per audit by tax type - Individual Income Tax 1 1 1 1 Average number of hours per audit by tax type - Withholding Tax 5 9 12 18 Average number of hours per audit by tax type - Miscellaneous Taxes including IFTA, IRP, Tobacco, Alcohol, Unclaimed Property Number of audits completed 39 87,850 47 75,405 44 118,283 45 74,830 Percentage of audits found to be in compliance 40.00% 36.00% 26.00% 33.00% Total in state auditor collections $67,636,958.59 $169,387,541.01 $98,867,162.72 $91,910,385.88 Total out-of-state auditor collections $83,188,601.74 $164,827,138.63 $94,307,324.04 $85,963,642.42 Tax Policy Number of taxpayer conferences completed 92 76 63 164 Number of Georgia Tax Tribunal cases resolved during automatic remand period 454 456 564 N/A (calendar year) Number of letter rulings issued 64 11 13 18 101 Program Performance Measures: Taxpayer Services Percentage of person surveyed who attended taxpayer education workshops who reported that the program was beneficial Number of in-bound calls Number of calls answered Percentage of inbound calls answered Percentage of inbound calls abandoned Average call wait times (in seconds) Average number of calls answered per customer service representative Number of taxpayer workshops provided Total number of taxpayer workshop attendees Total returns processed Total returns processed by type - Withholding Total returns processed by type - Corporate Total returns processed by type - Sales Total returns processed by type - Individual Percentage of individual tax returns filed electronically Percentage of withholding tax returns filed electronically Percentage of corporate tax returns filed electronically Percentage of sales tax returns filed electronically Percentage of total tax returns filed electronically Average time to process a return (days) Average time to process an electronic filing - individual (days) Average time to process a paper return - individual (days) FY 2020 Actual N/A 665,747 638,437 95.90% 4.10% 89 10,134 28 542 8,030,005 1,365,223 337,926 1,555,983 4,770,873 90.67% 97.51% 81.81% 99.84% 92.46% 16.90 3.75 30.06 FY 2021 Actual N/A 683,989 595,270 87.02% 12.97% 823 9,301 20 516 9,651,630 1,715,324 345,513 1,729,237 5,861,556 98.11% 97.00% 85.46% 99.94% 97.79% 7.78 2.16 13.41 FY 2022 Actual N/A 572,657 424,702 78.00% 22.00% 1,279 16,335 26 1,026 8,893,753 1,521,765 330,142 1,838,208 5,203,638 92.08% 99.31% 87.80% 99.95% 94.78% 3.24 2.21 15.49 FY 2023 Actual N/A 689,736 493,811 71.59% 23.17% 1,686 13,717 19 544 9,306,069 1,611,199 341,002 1,890,184 5,463,684 92.55% 99.41% 88.81% 99.97% 95.11% 3.37 2.21 15.78 102 Program Performance Measures: Secretary of State Corporations Number of total corporation filings processed Number of new corporations filings completed Number of Corporations call center calls recieved Number of Corporations call center calls answered Percentage of Corporations call center calls abandoned Average speed of Corporations call center calls answered in minutes Elections Number of elections Number of registered voters Number of training classes offered online through E-Learn system Number of E-Learn users trained Number of State Election Board Cases Investigations Number of completed investigations Number of regular inspections Fines collected Average number of days to complete an investigation Office Administration (SOS) Number of audit findings Agency Turnover Rate Professional Licensing Boards Number of licensed professionals regulated Number of license renewals processed Number of new applications processed FY 2020 Actual FY 2021 Actual FY 2022 Actual FY 2023 Actual 1,145,965 189,381 203,647 183,446 10% 66.35 1,414,301 345,503 240,920 223,125 7% 39.00 1,407,513 282,700 204,666 196,503 4% 51.52 1,458,034 275,846 251,256 234,515 7% 223.20 190 7,007,998 70 1,866 124 600 7,638,898 42 1,595 352 819 7,771,702 39 639 1,227 279 7,893,617 39 2,094 264 1,206 9,264 $710,650.00 97.00 1,434 12,222 $827,275.00 111.00 1,227 11,945 $939,415.00 148.00 1,160 9,186 $841,965.00 124.00 N/A 20.5% N/A 18.5% N/A 22.7% N/A 23.8% 1,136,556 195,348 60,473 1,275,908 221,859 67,048 1,360,762 235,408 59,998 1,411,928 255,251 69,931 103 Program Performance Measures: Board meeting expense (per diem/mileage) Average number of days to process new applications Average number of days to process renewal applications Number of licenses renewed online Percentage of licenses renewed online Percentage of new applications approved Total number of license revocations Number of PLB call center calls recieved Number of PLB call center calls answered Percentage of PLB call center calls abandoned Average speed of PLB call center calls answered in minutes Securities Fines collected Number of securities offerings processed Number Charities filings Number of registered Broker-Dealers Number of registered Broker-Dealer Agents Number of registered Investment Adviser firms Number of registered Investment Adviser Representatives Number of securities investigations closed Number on investigations received in fiscal year Number of investigations in progress Number of completed examinations of registered Investment Advisor firms Average number of examinations conducted per auditor Number of Administrative Orders Number of Cemeteries Annual Financial Report Review Examinations Number of Cemeteries Filings 104 FY 2020 Actual $153,877.55 17 4.1 192,144 98% 75% 29 284,921 254,553 11% 2.02 FY 2021 Actual $96,226.67 19 4.0 220,151 99% 86% 10 233,535 192,841 17% 40.28 FY 2022 Actual $32,078.35 57 4.5 233,242 99.08% 87.99% 25 290,708 268,034 7.80% 27.48 FY 2023 Actual $234,345.61 80 4.0 254,863 100% 81% 15 304,893 283,174 6.95% 6.44 $505,000 6,689 4,875 1,961 236,602 3,208 16,535 62 138 275 6 6.0 23 193 314 $10,000 6,726 5,374 1,906 247,019 3,398 16,538 118 189 255 3 3.0 11 N/A N/A $196,179.24 7,431 8,977 2,005 255,349 3,342 17,420 21 100 345 2 2.0 5 270 701 $436,849.06 7,488 6,564 1,939 286,830 3,750 18,129 14 113 348 6 3.0 5 275 694 Program Performance Measures: Secretary of State: Attached Agencies Real Estate Commission Agency investigations resulting in imposing a disciplinary action on a license Percentage of Georgia passing rates on qualifying real estate salesperson examinations that surpass the national average Percentage of all completed applications processed within 5 business days of receipt Agency investigations completed in a fiscal year Georgia Access to Medical Cannabis Commission Board Member Per Diem/Mileage Application Fees collected License fees collected Number of Production License applications processed Number of Dispensary Licenses processed Number of Class 1 Production Licenses regulated Number of Class 2 Production Licenses regulated Number of Dispensary Licenses regulated Number of Complaints received Number of Complaints investigated Number of Licenses inspected Number of licenses renewed Average number of days to process renewal applications Total number of license revocations Fines Collected Number of complaints received Number of open complaints Number of complaints closed Number of regular inspections FY 2020 Actual FY 2021 Actual FY 2022 Actual FY 2023 Actual 154 4% 95% 1,557 131 5% 90% 1,800 143 4% 93% 1,803 123 4% 94% 1,547 $3,058.67 $0 $0 0 0 0 0 0 0 0 0 0 0 0 $0 0 0 0 0 $0 Not Reported $765,000.00 $0 $0 $0 69 0 0 0 0 0 0 0 0 0 0 39 0 0 0 0 0 0 0 N/A 0 0 $0 $0 0 39 0 0 0 39 0 0 $3,000 $45,000 $575,000 0 6 2 0 6 68 68 8 0 N/A 0 $0 2 0 2 13 105 Program Performance Measures: Number of investigations opened in fiscal year Number of investigations in progress Number of investigations closed Investigations resulting in imposing a disciplinary action on a license Average number of days to complete an investigation FY 2020 Actual 0 0 0 0 0 FY 2021 Actual 0 0 0 0 0 FY 2022 Actual 0 0 0 0 0 FY 2023 Actual 2 0 2 0 40 106 Program Performance Measures: Georgia Student Finance Commission Commission Administration (GSFC) Number of active registered GAfutures.org users Number of lottery funded scholarships and grants disbursed Number of state general funded scholarships and grants disbursed Number of students and parents met with for postsecondary advising and financial counseling Percentage of students completing the Free Application for Federal Student Aid (FAFSA) in rural districts Percentage of institutions reviewed with monetary findings greater than $10,000 FY 2020 Actual FY 2021 Actual FY 2022 Actual FY 2023 Actual 1,108,609 396,914 166,466 89,432 47.3% 40.7% 1,325,879 405,473 142,354 19,967 49.5% 17.9% 1,518,992 403,228 140,043 47,451 48.7% 31.0% 1,744,429 396,762 152,091 67,352 45.7% 28.6% Dual Enrollment Number of awards disbursed Average dollar amount per award Number of semester credit hours Number of quarter credit hours Number of students served Percentage of Dual Enrollment participants who earned a certificate or associates degree prior to high school graduation Engineer Scholarship Number of students obtaining forgivable loans Average dollar amount per award Percentage of students repaying loans through service Number of recipient graduates 111,156 $881.53 632,591 92,921 58,347 5.6% 90,919 $806.30 469,480 61,549 48,963 1.8% 91,414 $773.60 457,840 56,123 49,551 0.2% 97,580 $764.71 488,313 58,973 52,920 0.1% 317 $3,349.86 37.20% 67 340 $3,366.18 37.70% 85 371 $3,287.74 39.40% 98 322 $3,276.08 42.30% 98 Georgia Military College Scholarship Number of students awarded scholarships Average dollar amount per student Percentage of students repaying loans through service Percentage of students with four or more awards 86 $13,537 10.7% 45.3% 78 $12,422 18.3% 56.4% 76 $11,806 41.8% 64.5% 66 $11,247 35.0% 62.1% 107 Program Performance Measures: HERO Scholarship Number of awards disbursed Average dollar amount per award Number of students receiving Helping Educate Reservists and their Offspring (HERO) scholarships HOPE High School Equivalency Exam Number of students receiving the HOPE GED grant Percentage of issued HOPE GED vouchers redeemed Number of GED diplomas issued by Technical College System of Georgia Percentage of HOPE GED recipients who earn a postsecondary credential from the Technical College System of Georgia HOPE Grant Number of HOPE Grant awards disbursed Average dollar amount per HOPE Grant award Number of students receiving the HOPE Grant Number of Zell Miller Grant awards disbursed Average dollar amount per Zell Miller Grant award Number of students receiving Zell Miller Grant Number of HOPE Career Grant awards disbursed Average dollar amount per HOPE Career Grant award Number of students receiving HOPE Career Grant FY 2020 Actual FY 2021 Actual FY 2022 Actual FY 2023 Actual 369 $943 213 335 $930 190 275 $938 154 216 $954 120 845 390 440 N/A 15.7% 9.4% 12.7% N/A 4,932 3,990 3,362 N/A 36.90% 34.70% 36.50% N/A 44,290 $665.27 29,677 15,818 $904.36 10,257 40,398 $401.96 25,967 36,601 $644.67 25,053 15,181 $898.39 9,602 36,740 $385.24 23,690 35,080 $642.51 24,126 13,966 $903.10 9,020 35,961 $386.08 23,499 33,541 $749.84 23,168 13,698 $918.55 8,918 34,648 $401.81 22,886 HOPE Scholarships - Private Schools Number of HOPE Scholarship awards disbursed Average dollar amount per HOPE Scholarship award Number of private school students receiving the HOPE Scholarship Number of Zell Miller Scholarship awards disbursed Average dollar amount per Zell Miller Scholarship award Number of private school students receiving the Zell Miller Scholarship 108 23,545 $1,814.55 11,478 6,344 $2,582.80 3,082 24,148 $1,838.65 11,767 6,735 $2,622.85 3,262 24,104 $1,833.56 11,649 7,202 $2,607.82 3,482 23,778 $1,931.64 11,410 6,976 $2,729.16 3,355 Program Performance Measures: Percentage of HOPE Scholarships Private Schools recipients who permanently lose scholarship eligibility by failing to maintain the required grade point average Percentage of HOPE Scholarships Private Schools recipients who lose scholarship eligibility by meeting the maximum number of years for eligibility prior to receiving a bachelor's degree HOPE Scholarships - Public Schools Number of HOPE Scholarship awards disbursed Average dollar amount per HOPE Scholarship award Number of public school students receiving the HOPE Scholarship Number of Zell Miller Scholarship awards disbursed Average dollar amount per Zell Miller Scholarship award Number of public school students receiving the Zell Miller Scholarship Percentage of HOPE Scholarships Public Schools recipients who permanently lose scholarship eligibility by failing to maintain the required grade point average Percentage of HOPE Scholarships Public Schools recipients who lose scholarship eligibility by meeting the maximum number of years for eligibility prior to receiving a bachelor's degree Low Interest Loans Number of loan applications processed Average dollar amount of loan Number of students obtaining Low Interest Loans Percentage of students receiving loans who are also eligible to receive the Federal Pell Grant Percentage of eligible applicants who received a loan Percentage of recipients defaulting on loans FY 2020 Actual 0.9% 1.1% FY 2021 Actual 0.2% 0.9% FY 2022 Actual 0.4% 0.9% FY 2023 Actual 0.3% 0.9% 199,499 $2,072.06 95,880 66,175 $3,745.26 29,817 0.6% 1.3% 211,633 $2,045.45 102,268 74,045 $3,710.37 32,642 0.5% 1.0% 210,558 $2,033.08 102,015 75,917 $3,703.57 33,981 0.6% 1.1% 207,026 $2,110.72 100,079 77,095 $3,737.63 34,659 0.4% 1.2% 7,422 $5,380.78 5,585 73.4% 76.9% 36.0% 6,803 $5,208.43 5,412 72.1% 81.6% 37.8% 6,058 $5,163.00 4,950 75.0% 84.4% 39.7% 5,257 $5,172.89 4,431 74.9% 87.3% 43.4% North Georgia Military Scholarship Grants Number of students awarded scholarship Average dollar amount per student Percentage of students repaying loans through service Percentage of students with six or more awards Percentage of borrowers in repayment status that defaulted 179 $16,227.89 55.4% 34.1% 7.5% 188 $16,262.37 54.7% 36.3% 7.6% 177 $15,896.59 67.3% 36.0% 8.8% 159 $17,215.63 58.3% 34.6% 9.4% 109 Program Performance Measures: North Georgia ROTC Grants Number of awards disbursed Average dollar amount per award Number of students receiving the Reserve Officers' Training Corps grant Number of students receiving Reserve Officers' Training Corps Grant for Future Officers Public Safety Memorial Grant Number of awards disbursed Average dollar amount per award Number of students receiving the Public Safety Memorial Grant Percentage of eligible applicants awarded FY 2020 Actual FY 2021 Actual FY 2022 Actual FY 2023 Actual 824 $1,252.12 288 175 790 $1,250.58 276 171 662 $1,222.05 387 160 675 $1,274.07 368 155 56 $7,650.59 29 100% 72 $7,297.38 38 100% 85 $8,128.08 45 100% 69 $8,495.41 35 100% REACH Georgia Scholarship Number of REACH Scholarships funded with State Funds Number of awards disbursed Percentage of REACH high school graduates receiving an award within two years of graduation Average number of awards per student Number of secondary students enrolled in REACH Scholarship Average high school GPA for graduating cohort Average dollar amount per award Average college GPA for REACH Scholars Percentage of REACH Scholars graduating from high school 537 177 64.7% 1.86 2,224 3.3 $1,227.47 3.1 100% 637 318 78.1% 2 2,695 3.3 $1,233.91 2.9 100% 637 605 71.6% 2 3,034 3.3 $1,240.89 2.9 100% 637 863 65.8% 2 3,274 3.3 $1,230.42 3.0 100.0% Service Cancelable Loans Number of Georgia National Guard (GNG) students awarded scholarships Average dollar amount per GNG student Percentage of GNG recipients repaying through service Percentage of GNG recipients defaulting on loans Average GPA for students participating in GNG 351 $2,993.00 24.4% 8.7% 2.7 381 $2,756.05 27.6% 9.2% 2.7 463 $2,999.99 23.8% 9.9% 2.7 444 $3,076.72 39.3% 11.7% 2.8 110 Program Performance Measures: Percentage of Georgia Veterinary Education Loan Repayment (GVELRP) applicants awarded Tuition Equalization Grants Number of awards disbursed Average dollar amount per award Number of students receiving the Tuition Equalization Grant FY 2020 Actual 100% FY 2021 Actual 100% FY 2022 Actual 100% FY 2023 Actual 100% 53,884 $422.34 27,964 49,920 $388.27 26,102 47,002 $385.54 24,367 45,737 $404.86 23,495 111 Program Performance Measures: Georgia Student Finance Commission: Attached Agencies Nonpublic Postsecondary Education Commission Percentage of authorized colleges and schools that meet prescribed academic and financial standards annually without remediation Average number of schools assigned to each full time Regulatory Specialist Average number of working days to fill student transcript requests Total number of student complaints received Total number of schools authorized by NPEC Total number of student transcript requests Percentage of schools authorized by NPEC that grant degrees Total number of SARA authorized schools Total number of adverse actions taken against institutions Average payout for Tuition Guaranty Trust Fund claims Number of in-state students taking courses under SARA Number of out-of-state students taking courses under SARA Percentage of programs denied due to not meeting minimum standards on annual review FY 2020 Actual FY 2021 Actual FY 2022 Actual FY 2023 Actual 88% 62 4.4 75 312 708 47% 78 24 $5,522.00 73,264 43,762 0.4% 95% 64 2.6 55 337 787 43% 84 31 $5,390.00 87,332 55,919 1.0% 83% 66 1.0 46 353 788 37% 87 25 $0.00 78,229 48,685 3.0% 79% 62 1.0 81 340 767 35% 88 16 $0.00 N/A N/A 4.4% 112 Program Performance Measures: Teachers Retirement System Local/Floor COLA Number of individuals receiving floor and cost of living adjustments (COLAs) Percentage of on-time payments made to retirees Average monthly state-funded payment amount per recipient System Administration (TRS) Number of retirees and beneficiaries receiving benefits Total benefits payments made (in millions) New retiree on-time processing rate Percentage of accurate responses in processing member service requests Number of findings in annual financial audit Agency turnover rate (excluding Division of Investments) FY 2020 Actual FY 2021 Actual FY 2022 Actual FY 2023 Actual 13 100% $972 10 100% $1,014 7 100% $931 7 100% $969 135,649 $5,192.00 98.9% 96.0% 0 8.0% 139,813 $5,434.00 99.0% 98.74% 0 8.0% 144,047 $5,692.00 99.4% 99.10% 0 9.0% 148,063 $5,957.00 99.0% 99.16% 0 6.0% 113 Program Performance Measures: Technical College System of Georgia Adult Education Number of students served Percentage of Georgians without a high school credential that were served by TCSG Adult Education programs Number of enrollees in Adult Basic Education Number of enrollees in Adult Secondary Education Number of enrollees in Corrections Education (subset) Number of enrollees in English Literacy and Civics Number of students who completed one or more levels in Adult Basic Education Number of students who completed one or more levels in Adult Secondary Education Number of students who completed one or more levels in Corrections Education (subset) Number of students who completed more than one level in English Literacy and Civics Hours of professional development courses taken by adult education faculty, administration, and staff members Hours of professional development per adult education faculty, administration, or staff member Number of High School Equivalency (HSE) test takers who took all the required tests HSE passage rate Duplicate HSE transcripts and diplomas issued Percentage of HSE earners who attended a TCSG adult education program and then entered postsecondary education or a training program within one year of receiving diploma Departmental Administration (TCSG) Return on investment as measured by the economic impact of: Increase in annual earnings of Tech Ed graduates; Increase in annual earnings of GED graduates; Federal and other funds generated by technical colleges; estimated earnings from jobs created and saved by Quick Start (in millions) Number of requests for new reports submitted to the data center State funds per square foot FY 2020 Actual 32,205 3.00% 22,051 164 2,733 9,990 7,834 84 856 4,316 20,176 18 9,366 66.90% 27,075 9.59% $1,042.00 88 $24.47 FY 2021 Actual 18,941 1.80% 13,959 163 929 4,819 5,340 114 379 2,297 16,137 21 8,668 68.20% 29,570 18.48% $955.00 108 $21.86 FY 2022 Actual 24,554 2.50% 17,889 215 1,770 6,450 8,050 167 859 3,234 25,764 25 9,609 69.20% 32,182 14.32% $1,031.00 113 $24.84 FY 2023 Actual 28,175 2.81% 19,836 196 1,833 8,535 8,871 144 980 4,062 23,810 25 10,438 71.60% 31,249 10.70% $1,252.00 73 $28.33 Economic Development and Customized Services Number of unique companies served through customized business and industry training at technical colleges Total number of training hours provided through customized training contracts by technical colleges Total number of continuing education hours provided by technical colleges 2,079 3,649,007 462,630 2,248 4,437,357 465,891 2,144 5,568,267 609,971 2,388 6,405,701 626,201 114 Program Performance Measures: Workforce Development Number of individuals served Percentage of participants during the second quarter after exit that are employed - Adult, Dislocated Worker and Youth Percentage of participants during the fourth quarter after exit that are employed Adult, Dislocated Worker and Youth Median earnings of participants during the second quarter after exit from the program - Adult and Dislocated Worker Percentage of those participants enrolled in an education or training program who attain a credential - Adult, Dislocated Worker and Youth Number of Worker Adjustment and Retraining Notification Act (WARN) received Number of companies assisted through layoff aversion services Number of companies assisted through the Rapid Response business downsizing assistance FY 2020 Actual 19,514 86.70% 83.60% $6,906.00 73.30% 461 2 383 FY 2021 Actual 19,242 81.20% 80.50% $7,695.00 75.80% 137 0 395 FY 2022 Actual 19,212 78.60% 77.10% $6,775.00 74.70% 36 0 181 FY 2023 Actual 12,832 82.1% 79.0% $8,995.00 71.3% 75 2 94 Quick Start Number of Quick Start projects delivered Number of jobs created in Georgia with the assistance of Quick Start Number of individuals successfully trained by Quick Start Number of completed training-related materials produced Average number of jobs created per project Average support cost per project Number of meetings and presentations to prospect companies and representatives Number of informational marketing/communications materials developed and distributed 60 3,584 18,511 2,755 77 $44,948.00 65 25,780 46 3,158 32,450 2,600 69 $52,357.00 60 21,000 30 6,762 53,263 2,825 225 $89,294.00 76 23,350 28 8,712 62,778 2,672 311 $90,994.31 87 0 Technical Education Two-year graduation rate of students who are enrolled in an award program with 12 hours and at least one vocational course in their enrollment history Technical education retention rate Total enrollment in credit programs Percentage of total credit hours in occupational programs Number of students that graduated in HOPE Career Grant programs Percentage of total credit hours that are associated with dual enrollment programs 76.40% 71.50% 143,750 64.27% 29,491 17.78% 74.00% 68.00% 133,144 66.00% 33,954 13.98% 75.20% 62.90% 131,158 66.93% 31,977 14.69% 76.10% 65.10% 136,114 66.70% 33,101 17.58% 115 Program Performance Measures: State funds per credit hour Percentage of student enrollment over the age of 25 Percentage of dual enrollment students with over 15 credit hours who obtain a credential FY 2020 Actual $163.43 32.70% 36.60% FY 2021 Actual $167.24 35.80% 45.30% FY 2022 Actual $201.02 34.59% 48.80% FY 2023 Actual $224.78 32.03% 52.20% 116 Program Performance Measures: Department of Transportation Capital Construction Projects Percentage of construction funds authorized on schedule per the approved State Transportation Improvement Program as initially approved (Target: 80%) Note: The result does not include contract extensions or modifications. Percentage of projects completed on budget (Target: 90%) Metro Atlanta highway morning peak hour speeds (6 a.m. to 10 a.m.) on selected Key Performance Indicator corridors (Target: 40 mph) Percentage of projects constructed on schedule (Target: 80%) Note: The result includes only projects constructed on original contract time and excludes revised time. Capital Maintenance Projects Percentage of interstate miles meeting GDOT maintenance standards (90% goal) Percentage of state-owned non-interstate road miles meeting GDOT maintenance standards (90% goal) Percentage of state-owned bridges meeting GDOT maintenance standards (85% goal) Number of centerline miles of asphalt and concrete resurfacing completed on state routes annually (based on 1,800 centerline miles) FY 2020 Actual 82.00% 90.00% 59.00 65.00% 99.70% 98.11% 94.40% 889 FY 2021 Actual 77.00% 95.00% 64.23 72.00% 91.80% 99.10% 99.70% 942 FY 2022 Actual 97.00% 93.90% 59.18 71.50% N/A N/A 99.40% 832 FY 2023 Actual 96.00% 94.12% 56.40 59.29% N/A N/A 99.30% 676 Program Delivery Administration Percentage of Right of Way (ROW) authorized on schedule per the approved State Transportation Improvement Plan (STIP) as initially approved Percentage of construction funds authorized on schedule per the approved STIP as initially approved. Ratio of the Engineer's Estimate (official estimate) to the award amount 51.00% 82.00% 103.17% 60.00% 77.00% 102.33% 58.00% 97.00% 92.76% 48.00% 96.00% 93.12% Data Collection, Compliance, and Reporting Percentage of miles in the public road system inventoried (includes all roads) Percentage of reports filed on time that assist in establishing Georgia's federal funding level (Target: 100%) Number of county maps produced annually (Target: 40) 35.96% 100.00% 53 36.28% 100.00% 55 28.67% 100.00% 55 100.00% 100.00% 55 Departmental Administration (DOT) Number of internal audit findings Number of state audit findings. Note: Findings are totaled by Calendar Year. Percentage of those DBE applications that actually received certification, as compared to the total number of DBE certifications applied for. Intermodal** Percentage of airports meeting state licensing requirements (Target: 95%) [Airport Aid] Percentage of airports with instrument approaches (Target: 95%) [Airport Aid] 83 0 85.00% 38 0 61.00% 57 0 92.00% 84 0 94.00% 86.00% 89.00% 85.00% 89.00% 86.00% 89.00% 77.00% 89.00% 117 Program Performance Measures: Percentage of airports with runway lengths meeting system plan development goals (Target: 95%) [Airport Aid] Number of transit contracts provided to sub recipients [Transit] FY 2020 Actual 86.00% 205 FY 2021 Actual 86.00% 115 FY 2022 Actual 86.00% 49 FY 2023 Actual 86.00% 99 Percentage of counties covered by transit contracts [Transit] 77.00% 79.00% 79.00% 82.40% Number of days occurring between the receipt of Federal Transit Authority funds and the execution of Local Transit contracts [Transit] Number of track miles rehabilitated [Rail] 73 66.76 45 260.00 46 114.00 58 21.00 Percentage of state appropriated funds used to leverage federal matching dollars for airport maintenance and improvement projects [Airport Aid] Value of state funded grant awards for airport maintenance and improvement projects [Airport Aid] 53.00% 23.00% 42.00% 66.00% $13,693,402.00 $11,154,413.00 $6,621,798.00 $14,659,896.00 ** Beginning in FY 2023, the Intermodal program was separated into four new programs: Airport Aid, Ports and Waterways, Rail, and Transit. The new program associated with each of the historical Intermodal program performance measure is in brackets at the end of each description. Local Maintenance and Improvement Grants Number of projects funded 564 552 570 541 Percentage of authorized funds expended 98.63% 96.00% 97.92% 95.66% Percent of available TE funds authorized in the year with a target of 90% 100.00% 100.00% 100.00% N/A Number of LAP certifications each year 26 24 36 27 Local Road Assistance Administration Percentage of off-system projects in the Statewide Transportation Improvement Program authorized to construction in the year programmed Percentage of local let road and bridge construction projects completed on schedule Amount of funds allocated for the Local Maintenance and Improvement Grants (LMIG) program 84.31% 92.47% 89.16% 81.94% 81.25% 44.00% 43.48% 59.00% $187,586,631 $163,920,900 $196,003,696 $200,888,789 Planning Number of fatalities (per calendar year). Note: Calendar year 2020 data provided under FY 2020 Congestion costs (per auto commuter per calendar year) (Source: 2021 Urban Mobility Report (UMR)) Note: provided data for CY 2019 and 2020. CY 20212023 unavailable. Metro Atlanta highway evening peak hour speeds (3 p.m. to 7 p.m.) on selected Key Performance Indicator corridors (Target: 40 mph) Number of participants enrolled in Georgia Commute Options from the database. (Note: This is reported by Calendar Year). The number of phases (PE, ROW, CONST) programmed in the STIP/TIP within the Freight Network The number of PE phases programmed in the STIP/TIP within the Freight Network The number of ROW phases programmed in the STIP/TIP within the Freight Network The number of CST phases programmed in the STIP/TIP within the Freight Network 118 1,702 $869 59.0 24,078 201 70 20 111 1,844 N/A 55.5 26,221 159 41 10 108 1,823 N/A 47.4 21,524 170 53 13 104 N/A N/A 44.2 17,880 193 81 16 96 Program Performance Measures: Routine Maintenance Percentage of interstates meeting maintenance standards (Target: 90%) Percentage of state-owned non-interstate roads meeting maintenance standards (Target: 90%) Number of bridge inspections each year Percentage of state-owned bridges meeting GDOT maintenance standards (85% goal) Miles of pavement inspected each year FY 2020 Actual 99.70% 98.11% 9,005 94.40% 17,913 FY 2021 Actual 91.80% 99.10% 8,847 99.70% 17,871 FY 2022 Actual N/A N/A 8,724 99.40% 17,895 FY 2023 Actual N/A N/A 8,693 99.30% 35,590 Traffic Management and Control Number of fatalities (per calendar year) Number of Highway Emergency Response Operator (HERO) motor assists and Coordinated Highway Assistance and Maintenance Program (CHAMP) assists Average Highway Emergency Response Operator (HERO) response time (in minutes) Travel time index-morning commute in general purpose lanes Time travel index-evening commute in general purpose lanes Morning Average Travel Time Index (Managed Lanes) Evening Average Travel Time Index (Managed Lanes) 1,702 277,143 11.00 1.20 1.30 0.85 0.85 1,844 323,481 12.00 0.98 1.17 0.89 0.91 1,823 291,040 19.00 1.03 1.31 0.89 1.13 N/A 300,500 19.00 1.11 1.41 0.88 0.90 119 Program Performance Measures: Department of Transportation: Attached Agencies Payments to State Road and Tollway Authority Percentage of Guaranteed Revenue Bonds, Reimbursement Revenue Bonds, or Grant Anticipation Revenue Bonds payment schedules reviewed prior to the 1st monthly payment (Target: 100%) Number of Guaranteed Revenue Bonds, Reimbursement Revenue Bonds, or Grant Anticipation Revenue Bonds Bond payments made to State Road and Tollway Authority Percentage of Guaranteed Revenue Bonds, Reimbursement Revenue Bonds, or Grant Anticipation Revenue Bonds payments made in accordance with the agreed upon payment schedule (Target: 100%) Percentage of funds allocated to the Georgia Transportation Infrastructure Bank program for qualified applications of Tier 1 and Tier 2 counties FY 2020 Actual 100.00% 2 100.00% 19.6% FY 2021 Actual 100.00% 2 100.00% 16.04% FY 2022 Actual 100.00% 2 100.00% 11.00% FY 2023 Actual 100.00% 2 100.00% 9.00% 120 Program Performance Measures: Department of Veterans Service Departmental Administration (DVS) Number of payments processed Percentage of payments processed electronically Average number of days to process payments Number of audit findings Agency turnover rate FY 2020 Actual FY 2021 Actual FY 2022 Actual FY 2023 Actual 1,917 59.18% 1 0 20.00% 1,566 57.34% 1 0 13.00% 1,860 60.97% 5 0 40.00% 981 69.01% 1 0 40% Georgia Veterans Memorial Cemetery Total interments at State Veterans Cemeteries Total interments per year State maintenance cost per interment State cost per interment Percentage of graves marked timely (Veterans Affairs standard: 95% in 60 days or less Georgia War Veterans Nursing Homes Average daily census - Augusta Percentage of funded beds filled - Augusta Percentage of Patients Receiving Aid & Attendance - Augusta Cost per veteran patient day - Augusta Number of Deficiencies during state Licensure Inspection - Augusta Number of VA criteria met (out 0f 66) - Augusta Number of patients that rated the home good or excellent on a scale of 1 to 5 Augusta Average daily census - Milledgeville Percentage of funded beds filled - Milledgeville Percentage of Patients Receiving Aid & Attendance - Milledgeville Cost per veteran patient day - Milledgeville Number of Deficiencies during state Licensure Inspection - Milledgeville 5,113 634 $139 $1,121 N/A 6,319 616 $162 $1,211 100.00% 6,988 584 $342 $1,266 90.00% 7,487 583 $300 $1,652 93.00% 221 77.00% 14.00% $230.48 0 66 5 221 94.04% 39.30% $231.48 0 107 58% 13% $285.15 0 56 5 217 94.85% 32.53% $316.22 0 118 66% 15% $335.96 0 56 5 165 90.20% 28.75% $315.00 0 126 70% 15% $387.06 0 62 5 149 94.48% 35.57% $359 0 121 Program Performance Measures: Number of VA criteria met (out of 66) - Milledgeville Number of patients that rated the home good or excellent on a scale of 1 to 5 Milledgeville Veterans Benefits Number of veterans in Georgia (per calendar year) Total veterans compensation and pension dollars into Georgia (in Billions per calendar year) Veterans compensation and pension dollars per Georgia veteran (per calendar year) Number of schools and training establishments approved through the State Approving Agency Number of veterans per Veterans Field Service Office Number of appeals hearings (per calendar year) Number of Veterans Field Service Offices FY 2020 Actual 62 4 FY 2021 Actual 65 4.13 FY 2022 Actual 63 94.20% FY 2023 Actual 60 93.50% 914,269 $4,383.00 $6,314.00 1,767 17,582 2,370 52 689,274 $4,383,902 $7,183,667 1,783 10,857 3,126 50 700,000 $4,400.00 $7,300,250 1,799 11,000 4,742 52 678,304 $3,900.00 $6,295,547 1,821 17,086 800 55 122 Program Performance Measures: State Board of Workers' Compensation Administer the Workers' Compensation Laws Number of mediations held Percentage of Mediations that resulted in Settlement Number of Trial Hearings Percentage of cases disposed of within 60 days of hearing date Percentage of settlements resolved within 10 days of notice Number of Claims Received Number of Appealled Hearings Number of enforcement compliance inspections to Georgia employers Percentage of businesses investigated who were found in non-compliance Number of investigations of Fraud Number of Fraud Prosecutions Board Administration (SBWC) Number of Payments Processed Number of Audit Findings Employee Turnover Rate Average number of days to make a payment Percentage of payments made electronically FY 2020 Actual FY 2021 Actual FY 2022 Actual FY 2023 Actual 1,913 83.00% 326 94.00% 93.62% 101,692 195 2,663 14.34% 69 11 2,086 81.00% 347 95.00% 95.01% 125,459 212 1,555 13.57% 53 13 2,194 83.00% 316 95.00% 89.74% 128,620 231 1,525 14.62% 50 3 2,440 84.00% 288 95.00% 54.00% 126,928 180 2,355 9.55% 45 6 2,006 0 7.69% 3 to 5 95% 1,902 0 10.43% 2 95% 1,524 0 12.61% 2 91% 1,659 0 10.00% 2 90.4% 123 Program Performance Measures: Georgia General Obligation Debt Sinking Fund GO Bonds Issued Outstanding Debt (in millions) Debt per Capita Debt as percent of personal income Ratio of annual debt service to prior year's treasury receipts Debt retired in 5 years Debt retired in 10 years Available Appropriation (Current Year and Prior Year Carryover) Annual debt service expenditures (State funds only) Percentage of debt service payments made in a timely manner Annual refunding savings (current year savings only) Number of new bond projects authorized Principal amount of new bonds authorized FY 2020 Actual FY 2021 Actual FY 2022 Actual FY 2023 Actual $9,551.6 $9,691.6 $10,203.5 $9,924.3 $892 $897 $935 $903 1.7% 1.6% 1.6% 1.5% 4.63% 4.35% 3.91% 3.43% 42% 41% 40% 40% 73% 72% 69% 69% $1,298,809,104 $1,410,260,460 $1,710,254,359 $1,454,487,522 $1,231,110,425.05 $1,151,680,239.54 $1,548,168,085.66 $1,396,889,891.31 100% 100% 100% 100% $146,811 No refunding No refunding $5,919,637 126 115 95 65 $1,095,915,000 $1,129,230,000 $983,135,000 $938,935,000 124 Governor's O ce of PLANNING AND BUDGET THE STA TE OF GEORGI A 2 CAPITOL SQUARE SW | ATLANTA, GA 30334 | 404.656.3820 | OPB.GEORGIA.GOV