USG annual computing conference, Rock Eagle, Oct. 24-26, 2012

USG

Annual
COMPUTING CONFERENCE
@ROCK EAGLE
October 24-26, 2012

THANK YOU
DOUBLE PLATINUM SPONSOR
The Board of Regents of the University System of Georgia and Information Technology Services thanks all our sponsors for their generous support of the 2012 USG Annual Computing Conference. Additional sponsor information begins on page 30 of this conference guide.

WELCOME
FORTY FIRST ANNUAL USG COMPUTING CONFERENCE

It's my pleasure to welcome you to the 41st University System Annual Computing Conference at Rock Eagle. Anytime you can get a group of people with a common interest and background together is invaluable.
I hope you've come with the most pressing issues you're facing so we can work together to solve them, both at your institution and across the state. This is the perfect setting for you to engage with your peers in open interaction and exchange to generate ideas and solutions. One of the mottos of Rock Eagle is a shortage of ideas is not the problem!
There are a lot of great changes taking place within the USG, and ITS is aligning its efforts with the Chancellor's priorities and USG initiatives of campus consolidation, Complete College Georgia, data-driven decision making, space utilization, and distance education. ITS will update its strategic plan, in partnership with the institutions and the USO, to align with these priorities. I am excited about these priorities and their potential to transform higher education in Georgia at a fundamental level.
During the next three days, take advantage of everything that's offered. And after this conference ends, you can use the available social collaboration tools so that together we can work innovatively and collaboratively to implement the Chancellor's vision to enhance the USG. This interaction helps to foster and develop communities of practice.
We are fortunate to work in a system that is looking critically at how we educate and inspire the future leaders of Georgia. Thank you for all that you do to enable the success of the USG, and enjoy your time at Rock Eagle!
Sincerely,
Curtis A. Carver Jr., Ph.D. Vice Chancellor and Chief Information Officer Board of Regents of the University System of Georgia Information Technology Services

Once again it is my pleasure to welcome you to the Rock Eagle 4-H Center for the University System of Georgia's (USG) Annual Computing Conference. Thank you for coming, and we are glad you're here.
This 41st annual conference, a continuation of the ongoing legacy, camaraderie, and knowledge-sharing that is Rock Eagle, brings together participants from all institutions in a natural retreat center that is itself part of the USG. Held in this beautiful fall setting, it is a unique opportunity to share experiences, best practices, and challenges facing technology professionals across our system.
We have a solid technical agenda with more than 90 presentations, workshop sessions, demonstrations, and discussions on the hottest technology issues within the USG and more than 30 vendors exhibiting state-of-the-art products, applications, and services, along with numerous opportunities to network with colleagues and vendors. The wealth of knowledge and enthusiasm shared during these few days contributes immeasurably to our success in improving access, affordability, and accountability in higher education in Georgia, particularly during these difficult economic times.
We're honored and pleased to have Lt. General Russel Honor, U.S. Army (Ret.) give the Lonnie Harvel Keynote Address. Gen. Honor saved a Hurricane Katrina-battered New Orleans in 2005 by taking swift charge of military relief efforts. Drawing on his 37 years of military experience, he addresses how public and private sector businesses and organizations can solve a broad array of issues, from jobs and energy to healthcare and technology, by emphasizing innovation, risk assessment, and social entrepreneurship.
We thank our strategic sponsors for their support. Some exhibitors are new this year and others have generously supported Rock Eagle for more than 20 years. We appreciate them all for joining us.
Sincerely,

Denise Samples Executive Director, Resource Management Board of Regents of the University System of Georgia Information Technology Services

TABLE
OF CONTENTS

INSIDE
2012 CONFERENCE GUIDE
October 24 - 26

1 3 4 5 6 - 9 10 - 13

Welcome Rock Eagle Map Conference Information Conference Services Conference Agenda Wednesday's Schedule

14 - 23 24 - 27
28 29 30 - 36

Thursday's Schedule Friday's Schedule Presenters Moderators/Staff Strategic Partners

MAP
ROCK EAGLE
3

CONFERENCE
INFORMATION

Exhibits - Sutton Hall

Strategic Partners make the Annual Computing Conference possible through their support and sponsorship, so be sure to drop by and see them at the following times:

Wednesday
Thursday

3 p.m. - 4:30 p.m. 3:15 p.m. - 4:45 p.m. 6:30 p.m. - 8 p.m.
1 p.m. - 3 p.m. 3:30 p.m. - 6 p.m.

CIO Exclusive

CABINS
All attendees who requested lodging are assigned to a specific room in a cabin. Please do not lock your cabin; others will not be able to get in. If you inadvertently lock your cabin, please go to the registration area for assistance. Attendees are not permitted to enter cabins to which they are not assigned.

Conference Attendee List
The conference attendee list is available upon request by e-mail from tracy.kent@usg.edu. Email addresses are not included in the list. Note: This list is not sold, traded, or otherwise provided to individuals or organizations not participating in this conference.

CONFERENCE TICKETS
Meal tickets are provided with your registration package. Please be sure to bring the appropriate tickets to each meal. Also included in your registration package are raffle tickets for door prizes for both the Wednesday and Thursday evening social events. There will be several drawings for door prizes, so cross your fingers and don't forget: you must be present to win!
NOTE: Strategic Partners and BOR staff are excluded from all drawings.

PRESENTER SET-UP AND TESTING

Presenter setup and testing is located in the Clover room of the Dining Hall. Speakers are strongly encouraged to check in with the technical support staff to test their equipment.

Wednesday Thursday Friday

9 a.m. - 5:45 p.m. 8 a.m. - 5:15 p.m. 8 a.m. - 10:30 a.m.

WIFI plug & play internet access - Trading Post, Sutton Hall

Wednesday Thursday Friday

Noon - 9 p.m. 8 a.m. - 8 p.m. 8 a.m. - 10:30 a.m.

Wireless access is available in all session areas via the SSID: rockeagle

Technical Support
If you experience any technical issues during the conference, contact any of the onsite technical support staff in the Clover room of the Dining Hall (identifiable by their red shirts with the Board of Regents (BOR) logo).

4

CONFERENCE
SERVICES

If there is anything we can do to make your conference experience better, please stop by the registration area and let us know! Registration HOURS - Inside the Rich building

Wednesday October 24

9 a.m. - 5 p.m.

Thursday October 25

7:30 a.m. - 3 p.m.

Friday October 26

8 a.m. - 10:30 a.m.

After Hours404-962-3301

This area also serves as the information center providing lost and found services, drop boxes for evaluations, and staff to answer questions. In case of emergency after hours call 404-962-3301.

Phone Messages Contact the Rock Eagle 4-H Center: 706-484-2800

message board Attendees are welcome to leave a message for other attendees in the Registration area.

Refreshment Breaks AND meal hours
Refreshments and meals are available to all conference attendees at the following times: Don't forget to bring the appropriate ticket with you at mealtimes!

Wednesday October 24

3 p.m. - 3:30 p.m.

5 p.m. - 6 p.m.

5:30 p.m. - 7 p.m.

Thursday October 25

7 a.m. - 8:15 a.m.

10 a.m. - 10:30 a.m. 11:30 a.m. - 1 p.m.

2:45 p.m. - 3:15 p.m.

5 p.m. - 7 p.m.

Friday October 26

7 a.m. - 8:30 a.m. 10:15 a.m. - 10:45 a.m.

Refreshment Break Strategic Partner Dinner Dinner Breakfast Refreshment Break Lunch Refreshment Break Dinner Breakfast Refreshment Break

TELL US WHAT YOU THINK
Session evaluations
Online surveys are available for individual session evaluations. Moderators will provide a flyer during each presentation that includes a link to the session evaluation, and a unique Quick Response (QR) code. If you have a smartphone with a QR code reader app, you can use it to easily access session evaluations.
Post conference evaluations
Help us make the 2013 University System of Georgia Annual Computing Conference even better!
Following the conference, you will receive an electronic evaluation via email. Complete and submit your evaluation to be entered into a drawing for free registration for Rock Eagle 2013.

5

USG COMPUTING CONFERENCE
AT A GLANCE

WEDNESDAY

7:30 AM - NOON

2012 GeorgiaVIEW Fall Workshop

1 PM 2 PM 3 - 3:30 PM 3:15 - 4:45 PM

Lonnie Harvel Keynote Address - Russel L. Honor, Lieutenant General, U.S. Army (Ret.) - Auditorium Keynote Address - Steve W. Wrigley, Ph.D., Executive Vice Chancellor, Administration - Auditorium
Refreshment break: Georgia Power/Hastings/International Paper CIO Exclusive Strategic Partner Display

Georgia Power 1

Georgia Power 2

Georgia Power 3

Hastings

Creating Accessible (PDF) 3:45 - 4:30 PM Documents

Birds of a Feather: GoVIEW Collaborative Administrators

Moving the GeorgiaInfo Mountain: Migrating a Static Unstructured Website to a CMS

Active Directory Implementation at UGA

4 - 6 PM
Birds of a Feather: Web 4:45 - 5:30 PM Accessibility

CIO Leadership Development Track

Setting Up Office 365 Email on Mobile Phones

Banner Student Analytics Columbus State University Solution for Retention, Progression and Graduation

5 - 6 PM 5:30 - 7 PM 6:30 - 8 PM 8:30 - 11 PM
7 - 8:15 AM Georgia Power 1

Strategic Partner Dinner (Dining Hall)

Dinner (Dining Hall) Strategic Partner Displays (Sutton Hall)
Social Event (Cloverleaf Circle)

THURSDAY MORNING

Breakfast (Dining Hall)

Georgia Power 2

Georgia Power 3

Mobile First! Responsive Design Using Ruby on Rails to Make 8:15 - 9AM BuildingTechniques with Drupal Sense of Banner Data

Increasing Prospect Conversion Rates with Oracle WebCenter

Infrastructure Upgrade Project
Hastings Hardening Windows 7

9:15 - 10

USG Technical Trainers 9:15 - 11 AM Community of Practice

Zen and the Art of Web Design

Texas A&M University System Uses Oracle WebCenter Suite 11g to Facilitate Management of $700 + Million in Research Activity

Powershell BOF

10 - 10:30 AM
10:45 - 11:30 AM Oracle Middle Tier Birds of a Feather Discussion
11:30 - 1 PM

Refreshment break: Georgia Power/Hastings/International Paper

GET A GRID! Using Grid Systems in Web Design and Development

Customizing Banner Applications: A New Way

PeachNet Update

Lunch (Dining Hall)

2012 GeorgiaVIEW Fall Workshop

Lonnie Harvel Keynote Address - Russel L. Honor, Lieutenant General, U.S. Army (Ret.)- Auditorium Keynote Address - Steve W. Wrigley, Ph.D., Executive Vice Chancellor, Administration - Auditorium
Refreshment break: Georgia Power/Hastings/International Paper CIO Exclusive Strategic Partner Display

Int'l Paper 1

Int'l Paper 2

Int'l Paper 3

Sr. Pavilion

Mobile Devices: Management, Security, Concerns

Business Intelligence at CSU Quadra P Approach

Using Oracle Enterprise Manager 12c and VMWare to
Run Banner on Oracle RAC

Enabling 21st Century Students Using Echo 360 and Smartboard
as Tools for Student Prep. in Undergraduate Chemistry Classes

CIO Leadership Development Track

Technical Innovations in Admissions and Enrollment
Management at Georgia Perimeter College

IT Owning the Event Registration Solution

USG ITS Virtual Data Center Service - Offsite a Little or a Lot
of Your Datacenter

Strategic Partner Dinner (Dining Hall)
Dinner (Dining Hall) Strategic Partner Displays (Sutton Hall)
Social Event (Cloverleaf Circle)

Int'l Paper 1
Leveraging Video to Support Consolidation and the Birth of a
New Institution
E-Textbooks and the Digital Natives

Breakfast (Dining Hall)

Int'l Paper 2

Int'l Paper 3

Sr. Pavilion

DegreeWorks Infrastructure Architecture

Unified Communication: Practical Application of a Framework to Inform Customers and Manage Expectations

How Good Are Your IT Services?

D2L Student Pathways

Going Google: How Georgia Southern Made the Switch

Playbook for Leaders in a Changing World

Escape the Lectern

Refreshment break: Georgia Power/Hastings/International Paper

Oracle SQL in Depth #1: Analytic Functions

Whitelisting - The Anti-AntiVirus

Lunch (Dining Hall)

Notes to the Next CIO

USG COMPUTING CONFERENCE
AT A GLANCE

THURSDAY AFTERNOON

Georgia Power 1

Georgia Power 2

Georgia Power 3

Hastings

DegreeWorks Technical BOF 1 - 1:45 PM

1 - 3 PM

2 - 2:45 PM

IT's in GALILEO: Finding Information and Instruction Technology Content

Web Design Heresy: Presenting Semantic HTML with "Table Maker" Java Script

Help Your Alumni Business Users Easily Create and Manage Contextually Relevant, Social, & Interactive Online Experiences Across Multiple Channels

IPv6: What Leadership and Engineers Should Know

Strategic Partner Displays (Sutton Hall)

Moving Forms to the Web: How to Reduce Clutter and Simplify Processes

Cisco for Servers R U Nuts?

Leveraging Active Directory Group Policy to Patch Common Windows Applications

3 - 3:30 PM 3 - 6 PM

Refreshment break: Georgia Power/Hastings/International Paper Rock Eagle Open Golf Tournament - sponsored by Cnetics

3:15 - 4 PM

GALILEO Usage Statistics: Introducing a New Reporting Tool

3:30 - 6 PM

Catalyzing Drupal Collaboration & Coding at Your Institution

Rogue IT/Shadow Systems, the Cloud, BYOD, and the Personal Device Explosion Achieving Unified Security and Control in an Open Access Culture

Using OS X Server Profile Manager to Manage iOS and OS X Devices

Strategic Partner Displays (Sutton Hall)

4:15 - 5 PM

Birds of a Feather: If You Build It, They Will Come...Sometimes

Migrating Web Sites to HTML5, CSS3, and Responsive Design for Mobile Platforms

Collaborate with Your University

Enterprise Storage Without an Enterprise Budget

5 - 7 PM 5:15 - 6:15 PM 7:15 - 11:30 PM
5 - 6 p.m.
7 - 8:30 AM Georgia Power 1

Dinner (Dining Hall) Banner Birds of a Feather - Pavilion 3
Social Events (Cloverleaf Circle)

FRIDAY MORNING

Georgia Power 2

Breakfast (Dining Hall) Georgia Power 3

Hastings

8:30 - 9:15 AM Data to Web: What Can I XML Next?

Creative D2L Design, Tips & Tricks

Creating Excitement About Space Management Change

Active Directory Governance Model at UGA

Virtual Education of Georgia 9:30 - 10:15 AM (VEG) Birds of a Feather

Using Drupal to Work Toward a Paperless Campus

How to Convert Rows to Columns Data Pivots in Oracle

Centralized IT Security Management on a Decentralized Campus

10:15 - 10:45 AM
10:45 - 11:30 AM E-Book Collection Basics

Refreshment break: Georgia Power/Hastings/International Paper

Creating Accessible YouTube Video

USG Enterprise-Wide Mobile Strategy

LANDesk Users Birds of a Feather

Lunch (Dining Hall)

Int'l Paper 1 Google Plus for Campus:
Networking, Support, Resources, Social, & Promotion
Best Practices, Tips and Tricks, and Desire2Learn 10
Creating an IT Training Program for Faculty and Staff aka One Way to Stop Repeat Offenders
Desire2Learn: The Integration of 3rd Party Products

Int'l2P0a1p2eGre2orgiaVIEW Fall WorkshInotp'l Paper 3

Sr. Pavilion

Introducing GoVIEW

VDI - The Good and Bad Make Your Decision Wisely

Using a Strategic Planning Process Focused on Outcomes to Increase IT Value on Campus

Strategic Partner Displays (Sutton Hall)

I Can't Find my Course: Common INGRESS & LMS
Support Issues

Come to "The Point!"

Refreshment break: Georgia Power/Hastings/International Paper Rock Eagle Open Golf Tournament - sponsored by Cnetics

Evolution of LMS Customer Support at Georgia Tech

The Art of Virtual Labs

The UGA EITS Mentorship Program: A Powerful Tool for
Personal, Professional, and Organizational Growth

Strategic Partner Displays (Sutton Hall)

Oracle 11g New Features

Service Desk Balance: A Strategy and Model for Staffing

Dinner (Dining Hall) Banner Birds of a Feather - Pavilion 3
Social Events (Cloverleaf Circle)

Int'l Paper 1
Bridging the Communications Divide: Lessons Learned and
Case Studies
Enterprise Manager Grid Control 12C
The Sky is NOT the Limit!

Breakfast (Dining Hall)

Int'l Paper 2

Int'l Paper 3

Collaborating for Data Management Across the
Institution

Birds of a Feather: Technician's Roundup

Oracle RMAN Backup Strategies

Birds of a Feather: Live@EDU & Office 365 for Education The Microsoft Cloud at USG Institutions

Refreshment break: Georgia Power/Hastings/International Paper

D2L: Pilot to Production

Creative Consolidation

Sr. Pavilion

CONFERENCE SESSIONS
WEDNESDAY AT A GLANCE
7:30 AM - NOON 2012 GeorgiaVIEW Fall Workshop
1 PM - 2 PM Lonnie Harvel Keynote Address
2 PM 3 PM Keynote Address
3 PM 3:30 PM Refreshment Break/ Strategic Partner Exhibits
3:45 PM 5:30 PM Concurrent Sessions
5 PM - 6 PM Strategic Partner Dinner
5:30 PM 7 PM Dinner
6:30 PM - 8 PM Strategic Partner Exhibits
8:30 PM - 12 AM Social Event
Be sure your smartphones, tablets, pagers and other mobile electronic devices are turned off during sessions.

KEYNOTE SPEAKER
Lt. General Russel L. Honor, U.S. Army (Ret.) General Russel Honor, LLC Senior Scientist, The Gallup Organization
In his keynote presentation, Honor discusses business continuity and disaster recovery, a topic with which he is intimately familiar.
He may be best known for his command of Joint Task Force-Katrina, leading the Department of Defense response to Hurricanes Katrina and Rita in Alabama, Mississippi, and Louisiana.
Spanning a distinguished 37-year military career, Honor earned numerous awards and decorations, and served in a variety of positions focused on defense support to civil authorities and homeland defense. He was vice director for Operations, J-3, The Joint Staff, commander, Standing Joint Force Headquarters-Homeland Security and U.S. Northern Command.
Honor retired from the military in 2008. He was recently appointed chairman of the board for the Louisiana Bicentennial Commission, continues to speak and consult nationally on building a culture of preparedness, and is a CNN contributor.
KEYNOTE SPEAKER
Steve W. Wrigley, Ph.D. Executive Vice Chancellor, Administration Board of Regents of the University System of Georgia
Wrigley was named executive vice chancellor for administration by Chancellor Hank Huckaby in July 2011. He came to the University System Office from the University of Georgia, where he was the interim vice president for Public Service and Outreach as well as vice president for government relations.
A long-time UGA senior staff member, he is a veteran of state government under former Gov. Zell Miller. Wrigley earned his undergraduate degree from Georgia State University and his doctorate in history from Northwestern University, Evanston, Ill.

CONFERENCE SESSIONS

Wednesday 7:30 AM - NOON Hastings
2012 GeorgiaVIEW Fall Workshop
Andrea Williams, University System of Georgia Preconference This retreat is an opportunity for GeorgiaVIEW Institutional Administrators to catch up on the latest information regarding GeorgiaVIEW services and the Desire2Learn migration, as well as network with colleagues.
Wednesday 3:45 - 4:30 PM Georgia Power 1
Creating Accessible (PDF) Documents
Janet Sylvia, University of Georgia Web Development Section 508 requires that all website documents be equally accessible to individuals with and without disabilities.This includes word processing files, spreadsheets, presentations, and PDF documents posted on our websites. How do we make this content accessible? In this seminar we discuss general requirements for all documents, and provide checklists for creating and testing specific document types for Section 508 compliance. We also discuss PDF content, one of the most difficult document types to make accessible, in detail, and provide a demo of converting scanned, converted, and original PDF content to an accessible format.
WEDNEsday 3:45 - 4:30 PM Georgia Power 2
Birds of a Feather: GoVIEW Collaborative Administrators
Jennifer Beech, University System of Georgia Gina Papa, University System of Georgia Next Generation/Classroom Technology Open to all GoVIEW Collaborative Administrators, this BOF focuses on immediate LMS collaborative needs and looks towards the future with pertinent Spring 2013 migration updates from GOML Vista to GoVIEW. Participants are welcomed to share their Desire2Learn experiences to date, discuss their future plans, and share strategies for a successful transition to Spring 2013 instruction.

WEDNEsday 3:45 - 4:30 PM Georgia Power 3
Moving the GeorgiaInfo Mountain: Migrating a Static Unstructured Website to a CMS
Edward Johnson, University System of Georgia Ray Lee, University System of Georgia Next Generation/Classroom Technology
GeorgiaInfo has evolved from a textbook supplement into a heavily-used online almanac about Georgia. It has been redesigned to enhance user experience, improve maintainability, and integrate better with other GALILEO resources. The redesign involved standardizing the content pages and their HTML code as part of migrating the legacy content to the Expression Engine CMS, but also required preserving the widely-used existing hyperlinks. We discuss the planning/managing difficulties and the tough design issues encountered in this challenging project.
WEDNEsday 3:45 - 4:30 PM Hastings
Active Directory Implementation at UGA
Stephanie Ayers, University of Georgia John Salguero, University of Georgia Identity Management
The implementation mission statement was as follows: The University will have one centrally-managed, feature-rich Active Directory domain that offers University-wide identification, authentication, and authorization using an appropriately scaled hardware platform. We cover our strategy, prior and current environments, benefits to UGA, change management, ITIL V3 adherence/compliance, and lessons learned.
Wednesday 3:45 - 4:30 PM International Paper1
Mobile Devices: Management, Security, Concerns
John Tucker, Georgia Southern University Mobile Apps Like the PC revolution, the shift to mobile devices promises to increase productivity and worker effectiveness by connecting to and leveraging institution resources with greater ease and in virtually unlimited locations. With this mobility, the risk of enterprise data making its way into the wild grows exponentially. We explore the steps that Georgia Southern taken to ensure security of enterprise data on mobile devices, and discuss other options and tools available to further capabilities without hindering the end users' experience with their devices.

CONFERENCE SESSIONS

WEDNEsday 3:45 - 4:30 PM International Paper 2
Business Intelligence at CSU Quadra P Approach
Aryya Bhattacharyya, Columbus State University ERP Integration Support
In 2009 Columbus State University began creating a Data Warehouse pilot project for admission module in Banner. With the success of the pilot project, CSU partnered with Oracle in 2011 to create a Business Intelligence System that will be a onestop shop for strategic decision making at the institution. In an effort to streamline USG's RPG focus and to embrace data driven management, CSU leadership implemented a Quadra P approach that focuses on people, process, partnerships, and platforms. The first phase of the project which covers RPG, Enrollment, and Faculty information from Banner is now live in production.
WEDNEsday 3:45 - 4:30 PM International Paper 3
Using Oracle Enterprise Manager 12c and VMWare to Run Banner on Oracle RAC
Casey Hergett, Columbus State University Kyle Smith, Columbus State University Virtualization How to use VMWare and Oracle Enterprise Manager 12c Cloud Control to get your Banner database converted from a single instance database to an 11GR2 RAC cluster, the easy way! We discuss our setup and the challenges we faced when implementing RAC within a virtualized environment.
WEDNEsday 3:45 - 4:30 PM Senior Pavilion
Your Anti-Malware Isn't Working
James Messer, Palo Alto Networks General Networking Organizations are spending more money than ever to identify and block malware, but the bad guys have become very adept at avoiding our security technologies. How does modern malware subvert your existing security, and how can we stem this increasing tide of targeted attacks and information leaks? In this presentation, we'll discuss how organizations are using new cloud-based technologies to identify and protect themselves from targeted and unknown malware.
12

WEDNEsday 4:45 - 5:30 PM Georgia Power 1
Birds of a Feather: Web Accessibility
Mark Jordan, University of Georgia Chris Seymour, University of Georgia Janet Sylvia, University of Georgia Web Development
Web accessibility can be both rewarding and challenging. During this discussion, we talk about achieving Section 508 compliance at our respective institutions. Share your challenges and bring your success stories to this BOF session sponsored by the UGA Web Accessibility Group (WAG).
WEDNEsday 4:45 - 5:30 PM Georgia Power 2
Setting Up Office 365 Email on Mobile Phones
Courtney Cleveland, Georgia State University Tram Vu, Georgia State University Mobile Apps
The purpose of this presentation is to show users how to setup an Office 365 email account on the most popular mobile operating systems including Android, Apple iOS, and BlackBerry. We also cover some of the issues/obstacles that we have experienced with using Office 365 on each of these operating systems. Additionally, we cover how to avoid and/or overcome the most common issues users may encounter with Office 365 and mobile devices.
WEDNESday 4:45 - 5:30 PM Georgia Power 3
Banner Student Analytics - Columbus State University Solution for Retention, Progression and Graduation
Thomas Fitzgerald, Oracle Bob Diveley, Columbus State University ERP Integration Support
Institutions have made large investments in student systems to capture transactional data, but struggle to turn that data into actionable business intelligence. Departmental reporting tools have created additional silos of data not easily accessible, integrated, or flexible to meet changing user needs. This session covers an integrated Student Analytics Solution, which integrates data for analysis and reporting, provides user-friendly analytical models for enterprise metrics, delivers personalized performance dashboards and reports, improves insight, aligns business process, and leverages the investment.

CONFERENCE SESSIONS

WEDNEsday 4:45 - 5:30 PM Hastings
Infrastructure Upgrade Project
Mario Juestel, Columbus State University Mack Ragan, Columbus State University General Networking
CSU has been working on a project to add redundancy to our existing fiber plant, upgrade our multi mode fiber to single mode, and to see how we can improve efficiency in our data center. Learn how we partnered with AT&T and MCPc to reach some of our goals, what we've accomplished, and our next steps.
WEDNEsday 4:45 - 5:30 PM International Paper 1
Enabling 21st Century Students - Using Echo360 and Smartboard as Tools for Student Preparation in Undergraduate Chemistry Classes
Richard Pennington, Georgia Gwinnett College Next Generation/Classroom Technology One of the main issues facing instructors of 21st century students is that of ineffective student preparation for classes. At Georgia Gwinnett College (GGC), we have tried to overcome this considerable problem via the design and use of interactive preparatory podcasts, which the students can view as part of their class preparation. This presentation explains the rationale behind and the design of these podcasts, and also demonstrates, via the use of student comments, the effectiveness of their use in freshmen and sophomore chemistry classes.
WEDNEsday 4:45 - 5:30 PM International Paper 2
Technical Innovations in Admissions and Enrollment Management at Georgia Perimeter College
Jocelyn Clark, Georgia Perimeter College Ken Quattlebaum, Georgia Perimeter College ERP Integration Support
GPC's implementation of the Banner Enrollment Management Suite prompted additional innovations that improved business processes. These include a duplicate pidm remediation tool, admissions application management system, enhancement to the Banner recruiting component, the transition to the IBM Cognos analytical tools, and a Banner front-end to facilitate military outreach. We explain the importance of each of these innovations and how GPC implemented them.

WEDNEsday 4:45 - 5:30 PM International Paper 3
IT Owning the Event Registration Solution
Beverly Arnold, University System of Georgia Jay Knape, Columbus State University Managed Services/Outsourcing Online event registration is a problem with which many institutional departments need help. IT can provide a solution that will help everyone. Columbus State University and USG Information Technology Services (ITS) users share their experience with offering and using an institution-wide event registration system.
WEDNEsday 4:45 - 5:30 PM Senior Pavilion
USG ITS Virtual Data Center Service Offsite a Little or a Lot of Your Datacenter
Peter Anderson, University System of Georgia Mark Plaksin, University System of Georgia Brian Whigham, University System of Georgia Managed Services/Outsourcing USG ITS now offers a Virtual Datacenter (vDC) service that allows you to outsource a little or a lot of your datacenter. We can create a vDC to meet your needs, whether you just want to co-locate a web server or get rid of your datacenter completely. We provide the infrastructure; you install the OS, control the firewall, and control the accounts via a browser plug-in. We also describe the system interface, demonstrate the control you have over system(s), discuss the network isolation of VMs, and demo creation of a virtual machine.
SPonsored by OraCle
TONIGHT
Cloverleaf Circle 8 p.m. - midnight

CONFERENCE SESSIONS

THURSDAY AT A GLANCE
7 AM - 8:15 AM Breakfast
8:15 AM 10 AM Concurrent Sessions
10 AM 10:30 AM Refreshment Break
10:45 AM 11:30 AM Concurrent Sessions
11:30 AM 1 PM Lunch
1PM 2:45 PM Concurrent Sessions
1PM 3 PM Strategic Partner Exhibits
2:45 PM 3:15 PM Refreshment Break
3 PM 6 PM Open Golf Tournament, Phase 2
3:15 PM 5 PM Concurrent Sessions
3:30 PM 6 PM Strategic Partner Exhibits
5 PM 7 PM Dinner
5:15 PM 6:15 PM Banner Birds of a Feather
7:15 PM 12 AM Entertainment and Fireworks

THURsday 8:15 - 9 AM Georgia Power 1
Mobile First! Responsive Design Building Techniques with Drupal
David Wagner, Georgia Institute of Technology Web Development By 2015, mobile devices will generate 50% all U.S. network traffic. For years, most websites have been designed exclusively for desktops, but that may now be an increasingly backwards design philosophy. Designing for mobile first opens new growth opportunities and leads to a better overall user experience for any website on any device. In this presentation, we explore Drupal's Responsive Design building techniques which, along with the Omega theme and Display Suite that delivers responsive images to different device sizes, allow the experienced web developer to build websites that work on desktops and all mobile devices.
THURsday 8:15 - 9 PM Georgia Power 2
Using Ruby on Rails to Make Sense of Banner Data
Angel Brown, Georgia Gwinnett College David Santos, Georgia Gwinnett College Web Development Banner is a complex system, and making sense of the Banner database can require a good bit of investigation at times. The development team at Georgia Gwinnett College often needs to draw upon Banner data to create applications that make life easier for faculty, staff, and students. This talk describes how we use a Ruby on Rails project to import and model only the Banner data we need normalizing the data and making it easy to mashup with other third-party data, while giving us a clean model schema on which to build our custom applications.
Be sure your smartphones, tablets, pagers and other mobile electronic devices are turned off during sessions.

CONFERENCE SESSIONS

THURsday 8:15 - 9 AM Georgia Power 3
Increasing Prospect Conversion Rates with Oracle WebCenter
Melinda Seifert, Oracle IT Tools and Standards Many prospective students will go elsewhere if they can't find the right information or if your Web presence isn't linked into their favorite social networking tool. Oracle's WebCenter Sites provides institutions with real-time targeted personalized content and messages that drive student engagement and conversion rates. A static Web site now becomes dynamic and an effective marketing tool that pulls prospective students through a well-thought-out click path, effectively converting them from Web browsers to enrolled students. We demonstrate user generated content, social networking integration, integration with CRM applications, and web content creation and publishing.
THURsday 8:15 - 9 AM Hastings
Hardening Windows 7
Wally Beck, Gainesville State College IT Tools and Standards For the last year, we hardened Windows 7 desktops instead of running antivirus software. This session covers the results of our experiment. Did we experience campus-wide infections? We also discuss the techniques used to enhance Window's security.
THURsday 8:15 - 9 AM International Paper 1
Leveraging Video to Support Consolidation and the Birth of a New Institution
Neil Rigole, Macon State College Charles Smith, Macon State College Next Generation/Classroom Technology
This presentation focuses on how Macon State College and Middle Georgia College plan to use video distribution as a tool in the consolidation process and to close the distance gap between what will be the five campuses of the new Middle Georgia State College. Topics include rationale for use, implementation strategies, integration of existing technology systems, and leveraging new technologies to deliver real-time and asynchronous video sessions for instructional and administrative purposes.

THURsday 8:15 - 9 AM International Paper 2
DegreeWorks Infrastructure Architecture
Ted Schmidt, University System of Georgia ERP Integration Support
This presentation helps institution technology support staff understand the technical infrastructure design and requirements of the Ellucian DegreeWorks Degree Audit system. We discuss the database, middle tier, and batch processing infrastructure components and DegreeWorks integration with BANNER student information management system. We focus on the hardware and software components and three server implementation model used within the University System of Georgia.
THURsday 8:15 - 9 AM International Paper 3
Unified Communication: Practical Application of a Framework to Inform Customers and Manage Expectations
David Disney, University System of Georgia Service Desk Strategies
Is your Service Desk overwhelmed with providing service status updates? Enterprise services can be hosted in a varied of environments. A unified communication approach can assist in mitigating communication challenges by enhancing how a service desk proactively positions itself to manage customer expectations and perceptions, practice contact avoidance, and create organizational and customer alignment. This presentation highlights communication order, roles, content, structure, governance, challenges, and benefits. This session also shares suggestions and practices via a case study from a service delivery environment.
THURsday 8:15 - 9 AM Senior Pavilion
How Good Are Your IT Services?
Timothy Chester, University of Georgia Leadership Development
This presentation will provide an overview of the knowledge, processes, and tools needed to conduct meaningful assessments of IT service quality using tools from Higher Education TechQual+ Project (www.techqual.org). Topics include using assessment data to engage students, faculty, and staff in IT strategic planning processes; make peer comparisons regarding IT service outcomes in response to accreditation program review requirements; and manage these processes to generate actionable strategic plans that drive effective use of IT resources.

CONFERENCE SESSIONS

THURsday 9:15 - 10 AM Georgia Power 1
USG Technical Trainers Community of Practice
Allie Cox, University System of Georgia Teresa Piazza , University System of Georgia Kathy Sundin, Valdosta State University IT Tools and Standards
This session introduces the new USG Technical Trainers Community of Practice (CoP). This CoP is for anyone who is involved with the design, development, and delivery of technical training. Whether you're a full-time trainer, or someone who only occasionally participates in training, our overall objective is to build this community to provide support and share information among all USG technical trainers. We discuss goals and specific benefits of this CoP, and demonstrate the CoP SharePoint site.
THURsday 9:15 - 10 AM Georgia Power 2
Zen and the Art of Web Design
Doy Cave, East Georgia College Web Development
Contrary to popular belief, web design is essentially the act of taking A LOT of information and reducing it down to its essentials, both in presentation and "under the hood". We also suggest a few simple ways of pointing your own site in that direction.
THURsday 9:15 - 10 AM Georgia Power 3
Texas A&M University System Uses Oracle WebCenter Suite 11g to Facilitate Management of More Than $700 Million in Research Activity
Melinda Seifert, Oracle IT Tools and Standards
Oracle WebCenter Suite is a complete, open and integrated Enterprise 2.0 platform that provides a better way to store and search documents and unstructured data. Today, the Texas A&M University System uses it to manage more than $700 million in research activity. WebCenter's out-of-the-box functionality made it easy to get the system up and running without integration hassles. Researchers can spend more time innovating and less time on administration. They also use its Enterprise 2.0 capabilities, including wikis and blogs, to share information with internal and external stakeholders, increasing engagement and collaboration and making the research process more transparent.

THURsday 9:15 - 10 AM Hastings
Powershell BOF
Francis Kelly, University of Georgia IT Tools and Standards Powershell is Microsoft's object-oriented shell, which is used in Exchange administration (and, by extension, Live@EDU and Office 365 administration) and has extensions for Active Directory and SQL Server. It may be used as a scripting language and offers a great deal to administrators. This BOF is intended to foster discussion and sharing among interested participants.
THURsday 9:15 - 10 AM International Paper 1
E-Textbooks and the Digital Natives
Elizabeth Omiteru, Valdosta State University Tolulope Salami, Valdosta State University Next Generation/Classroom Technology
In spite of the increasing usage of mobile devices and the lower cost of e-textbooks, many students still prefer traditional textbooks as the primary way to get content. This study looks at the rationale behind the reluctance of first year chemistry students' adoption of digital textbooks, and mobile strategies that may increase students' usage.
THURsday 9:15 - 10 AM International Paper 2
D2L Student Pathways
Daniel Haynes, Georgia Gwinnett College ERP Integration Support This presentation demonstrates online training for students in Desire2Learn. Utilizing screen capture, YouTube, and prezi technologies, the students will have an interactive and engaging tool for quickly learning the fundamental elements of Desire2Learn. The online training videos and modules will be a valuable resource for USG institutions as they make the transition to D2L.

CONFERENCE SESSIONS

THURsday 9:15 - 10 AM International Paper 3
Going Google: How Georgia Southern Made the Switch
Valerie Kasay, Georgia Southern University Daniel Rivera, Georgia Southern University Managed Services/Outsourcing
Three years ago, Georgia Southern University made the switch from GroupWise to Gmail, and we haven't looked back. Let us share with you the lessons we learned, the advances we've made, and the features, tools, and solutions we have access to via Google Apps. Learn why over 60% of universities have Gone Google, and what your faculty and staff can do with Docs, Sites, Calendar, Mail, Groups, Plus, YouTube, Analytics, and dozens of other services. In this budget-strained economy, everyone is looking to cut costs and increase efficiency, and Google Apps is Free and Powerful.
THURsday 9:15 - 10 AM Senior Pavilion
Playbook for Leaders in a Changing World
Robert Howard, Armstrong Atlantic State University Leadership Development
The future of IT leaders is becoming less dependent on functional IT expertise and more on the ability to be excellent leaders who are competent in reaching across the institution in communication, innovation, strategy, building high performing teams, and leading organizational change. This session examines these dimensions and gives specific concepts and techniques to apply to a higher education environment.
THURsday 10:45 - 11:30 AM Georgia Power 1
Oracle Middle Tier Birds of a Feather Discussion
Ted Schmidt, University System of Georgia ERP Integration Support
This BOF session is a moderated, open discussion of Oracle's middle tier products, giving you an opportunity to share your successes with your peers. You are also invited to bring your questions. No question is too small and no infrastructure is too complex to share and discuss.

THURsday 10:45 - 11:30 AM Georgia Power 2
GET A GRID! Using Grid Systems in Web Design and Development
Doy Cave, East Georgia College Web Development
CSS Grid Systems such as 960.gs are a fantastic way not only to streamline your web development, but also to give your designers a solid structure upon which to build the visual portion of your website. In this presentation, we review a few of these tools, focusing then on 960.gs and its use in real-world projects, using the EGC site redesign as an example.
THURsday 10:45 - 11:30 AM Georgia Power 3
Customizing Banner Applications: A New Way
Mark Pare, Oracle Web Development
How many of us have written Forms modifications to customize our Banner Applications? Let's think of a few examples: Financial Aid, Work Study, Admissions, Accounts Receivable.... What if there was a way to have the same functionality without touching a Forms module? This seminar shows you how you can use tools such as the BPEL Process Manager, Service Bus, Business Rules Engine and WebService Manager to develop customizations for your enterprise applications. This approach saves time and costs for development, deployment, upgrades, and application lifecycle. Learn how to use these tools to effectively manage your customizations.
THURsday 10:45 - 11:30 AM Hastings
PeachNetSM Update
Ed Maioriello, University System of Georgia General Networking This session is a briefing on PeachNetSM projects and progress and how they relate to the USG institutions. Among other things, we discuss our optical equipment upgrade project and Internet bandwidth.

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CONFERENCE SESSIONS

THURsday 10:45 - 11:30 AM International Paper 1
Escape the Lectern
John Tucker, Georgia Southern University Next Generation/Classroom Technology Explore the technologies being implemented at Georgia Southern to shake the mold off the traditional "smart classroom." Mobile devices and new active learning flexible classroom layouts enable greater engagement and facilitate exploring the ever-evolving boundaries of learning.
THURsday 10:45 - 11:30 AM International Paper 2
Oracle SQL in Depth #1: Analytic Functions
Rick Crain, Gainesville State College ERP Integration Support
Analytic Functions have been around since at least Oracle 8i, yet many DBAs and developers remain unaware of this useful extension to SQL. This session provides an introductory overview of Analytic Functions for an audience comfortable and experienced with standard SQL.
THURsday 10:45 - 11:30 AM International Paper 3
Whitelisting The Anti-Antivirus
Richard Lanard, University of Georgia Service Desk Strategies Antivirus' use of patterns is a dead technology. We talk about the SBDC's journey to 100% reliance on white-listing of apps and hips to provide a more secure environment.
THURsday 10:45 - 11:30 AM Senior Pavilion
Notes to the Next CIO
Bryson Payne, North Georgia College & State University Leadership Development
A perspective on IT leadership that encourages CIOs and IT executives to consider what needs to change by thinking about what the "next" person in their role would do to make IT better at their institutions, based on Dr. Payne's CIO Magazine article of the same title.
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THURsday 1 - 1:45 PM Georgia Power 1
DegreeWorks Technical BOF
George Hernandez, University System of Georgia Ted Schmidt, University System of Georgia ERP Integration Support
Join DegreeWorks technical staff and institution technology support staff in a discussion on topics of interest and an informal Q&A on the technical infrastructure design and requirements of Ellucian's DegreeWorks Degree Audit system. Bring your insight and questions regarding database, middle tier, and batch processing infrastructure components and integration with Banner.
THURsday 1 - 1:45 PM Georgia Power 2
Web Design Heresy: Presenting Semantic HTML with "Table Maker" JavaScript
Brad Baxter, University of Georgia Web Development Using table tags for Web page layout is a misuse of markup with respect to Web content accessibility. We discuss a set of "Table Maker" JavaScript functions that dynamically transform semantically meaningful HTML tags into tables in the DOM for ultimate browser presentation. We also discuss techniques for blocking the table transformation for given media types and for dealing with "FOUC," a Flash of Unstyled Content.
THURsday 1 - 1:45 PM Georgia Power 3
Help your Alumni Business Users Easily Create and Manage Contextually Relevant, Social, and Interactive Online Experiences Across Multiple Channels
Melinda Seifert, Oracle Web Development Traditional alumni communication activities do not foster connectivity, build engaging relationships, or leverage the diverse alumni community. Oracle's WebCenter Site solution helps alumni business users easily create and manage relevant interactive online experiences across multiple channels. We show how Oracle WebCenter Sites can drive attendance at alumni events, increase the number of alumni interactions via Web and social media, increase the number of new students introduced to your institution through alumni, measure the impact of your activities on alumni attitudes, and make your life easier!

CONFERENCE SESSIONS

THURsday 1 - 1:45 PM Hastings
IPv6: What Leadership and Engineers Should Know
Edmond Furia, Armstrong Atlantic State University General Networking Although the global supply of IPv4 addresses is nearly depleted, most institutions are in no danger of exhausting their IPv4 address space. However, since the population of IPv6-only hosts is growing, it would be in their best interest to provide IPv6 connectivity for public-facing network services. This presentation provides a history of the development of IPv6, an introduction to the compelling issues for partially enabling IPv6 and a technical introduction to IPv6.
THURsday 1 - 1:45 PM International Paper 1
Google Plus for Campus: Networking, Support, Resources, Social, & Promotion
Valerie Kasay, Georgia Southern University Daniel Rivera , Georgia Southern University Next Generation/Classroom Technology
Google Plus is a social network, but much, much more. It's similar to other social network sites like Facebook or Twitter, but also has communication tools like Skype. Share resources, engage in discussions, and share rich media with only the people you want. Establish Pages to represent your institution or department and drive Google Search traffic to your page. Host or join Google Hangouts - multi-user video conferencing on almost any device, for sharing your screen, documents, or even apps. Finally, broadcast and record your Hangout for the world. Oh, and it's 100% FREE.
THURsday 1 - 1:45 PM International Paper 2
Introducing GoVIEW
Gina Papa, University System of Georgia ERP Integration Support
Did you know that there is a collaborative environment where students and instructors from multiple USG institutions participate in coursework and instruction that's delivered almost 100% online? Did you know which institutions and programs participate in these collaborations? We answer these questions and showcase the USG's Collaborative Learning Management System - Georgia Online Virtual Instruction Enterprise Wide (GoVIEW).

THURsday 1 - 1:45 PM International Paper 3
VDI - The Good and Bad - Make Your Decision Wisely
Richard Lanard, University of Georgia Virtualization
Choosing a VDI environment can be a difficult decision. During this presentation, we discuss some major issues that you can expect, what we have learned, and what your criteria should be for deciding on this type of environment.
THURsday 1 - 1:45 PM Senior Pavilion
Using a Strategic Planning Process Focused on Outcomes to Increase IT Value on Campus
Timothy Chester, University of Georgia Lynn Latimer, University of Georgia Leadership Development/IT Management
This session provides you with an innovative method for engaging the faculty, staff, and students to measure the effectiveness of IT services on campus. In today's environment with limited resources and increasing demand, it is critical that the value of IT can be shared effectively with your campus community. Learn how to use the TechQual+ Survey Assessment tool to assess the value of IT services on your campus, and then create strategic plans based on outcomes from the assessment.

CONFERENCE SESSIONS

THURsday 2 - 2:45 PM Georgia Power 1
IT's in GALILEO: Finding Information and Instruction Technology Content
Karen Minton, University System of Georgia IT Tools and Standards GALILEO databases provide a wealth of content for professionals in IT and learning technologies, in addition to the student research content for which GALILEO is known. Journals included in information- and education-specific databases cover e-learning and interactive learning, mobile learning, information systems, data communications and security, technology trends, and other related topics. This session includes an overview of content, and best searching and navigation strategies.
THURsday 2 - 2:45 PM Georgia Power 2
Moving Forms to the Web: How to Reduce Clutter and Simplify Processes
Eric Floyd, Georgia Southern University Andrew Merrifield, Georgia Southern University Web Development Email. Snail mail. Paper. All of these barriers to productivity can cause a host of problems when you're trying to get something done! See how Georgia Southern leverages web tools such as SharePoint and Google Docs to eliminate paper trails, automate work processes, and manage projects.
THURsday 2 - 2:45 PM Georgia Power 3
Cisco for Servers R U Nuts?
Toby Krohn, Cisco ERP Integration Support
Come hear how the USG has leveraged Cisco Unified Computing System (UCS) as the server platform for Desire2Learn and other hosted applications. The industry's first converged data center platform, the Cisco UCS delivers smart, programmable infrastructure that simplifies and speeds enterprise-class application and service deployment in bare-metal, virtualized, and cloud-computing environments.
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THURsday 2 - 2:45 PM Hastings
Leveraging Active Directory Group Policy to Patch Common Windows Applications
Joseph Fisher, University of Georgia IT Tools and Standards The most effective strategy to preventing malware infection is to keep systems and applications fully patched. Keeping common applications up to date presents a challenge to many smaller IT shops that don't have the budget to purchase tools like LANDesk. This presentation demonstrates how to keep Adobe Reader, Java, Flash, and other software patched by leveraging the Active Directory infrastructure already in place, without having to purchase additional tools.
THURsday 2 - 2:45 PM International Paper 1
Best Practices, Tips and Tricks, and Desire2Learn 10
Ashlea Anderson, Georgia Southern University Terri Brown, Georgia Southern University Next Generation/Classroom Technology Georgia Southern began a piloted approach to implementing Desire2Learn during the Summer 2012 semester with a small number of courses. In July, we will be upgrading to version 10 of D2L and will increase the number of piloted courses being taught in D2L during the Fall 2012 semester. The goal of this presentation is to share the lessons learned with other colleges and universities who are going through this experience. We include time savers and best practices that were discovered during this pilot phase.
THURsday 2 - 2:45 PM International Paper 2
I Can't Find my Course: Common INGRESS & LMS Support Issues
Jennifer Beech, University System of Georgia Gina Papa, University System of Georgia ERP Integration Support Have you had to help a student or a faculty member find a course they registered for five minutes ago in Banner? Have you ever had to help a collaborative faculty member with the INGRESS Faculty Console and how to post grades or attendance verification? Learn how to find answers to these and other student and faculty support questions for collaborative institutions and programs that use INGRESS. Find out what resources are available, learn about triage procedures, and share your own support experiences.

CONFERENCE SESSIONS

THURsday 2 - 2:45 PM International Paper 3
Come to "The Point!"
Jack Delinsky, University System of Georgia Jessica Wheeler, University System of Georgia Managed Services/Outsourcing
Hopefully by now you are familiar with Software Resource & Services. Not only do we offer an Institutional Store and a Personal Store, but there are other helping tools we bring to the table. Come see the information you can now access and how easy it is to get there. This is the latest and greatest from SRS for you ... See you at "The Point!"
THURsday 2 - 2:45 PM Senior Pavilion
The UGA EITS Mentorship Program: A Powerful Tool for Personal, Professional, and Organizational Growth
Stephanie Ayers, University of Georgia Stacy Boyles, University of Georgia John Salguero, University of Georgia Leadership Development/IT Management
The EITS Mentorship Program is made up of employees from across UGA with a mission to promote personal, professional and organizational growth opportunities to everyone, regardless of rank, division, and location. Mentor and Protg pairs determine their own objectives, methods, and time commitment. This successful program has also strengthened professional relationships with other UGA IT divisions. Attendees learn how the program was developed, how it works, hear success stories and learn how to develop a similar program.
THURsday 3:15 - 4 PM Georgia Power 1
GALILEO Usage Statistics: Introducing a New Reporting Tool
Brad Baxter, University of Georgia IT Tools and Standards
GALILEO's original usage statistics reporting tool has long been available, and a graphically-oriented tool was released a few years ago. We introduces a new reporting tool that replaces the original and augments the graphical tool. Reports can be generated from variations of institution(s), month(s), database(s), and type(s) of usage. The new tool is easy to use and presents the reports as printer-friendly tables and as CSV for import into spreadsheets.

THURsday 3:15 - 4 PM Georgia Power 2
Catalyzing Drupal Collaboration & Coding at Your Institution
Frank Adelle, Georgia Institute of Technology Web Development
This session discusses how our newly reactivated community of Drupal aficionados encouraged every level of Drupalista at Georgia Tech to collaborate and share in the coding and configuring tasks that come with using Drupal in a de-centralized higher ed environment. And, don't worry, we also share our code and configuration documentation as well!
THURsday 3:15 - 4 PM Georgia Power 3
Rogue IT/Shadow Systems, the Cloud, BYOD, and the Personal Device Explosion Achieving Unified Security and Control in an Open Access Culture
Gaston Hebert, Enterasys Networks General Networking
Higher Education is placing an ever more diverse set of demands on institution infrastructure. Factors such as Rogue IT, cloud computing, BYOD, virtualization, and regulatory compliance have only made it more difficult to ensure the continuity and execution of IT policy. Managing these diverse systems can be a complex and daunting task. How can we ensure that our institution infrastructure empowers IT personnel to securely do more with less "hands-on" involvement? We cover effective processes and tools used to deliver unified policy and network control across a diverse university environment.
THURsday 3:15 - 4 PM Hastings
Using OS X Server Profile Manager to Manage iOS and OS X Devices
Kyle Koza, Georgia Institute of Technology Dale Myers , Georgia Institute of Technology IT Tools and Standards
This session looks at how Georgia Tech is using OS X Server Profile Manager to quickly deploy iOS devices and Mac systems. Topics include setting MCX-based administration, and deployment to Institute-owned and BYOD devices. Security topics include remote/wipe and lock of devices once provisioned.

CONFERENCE SESSIONS

THURsday 3:15 - 4 PM International Paper 1
Creating an IT Training Program for Faculty and Staff aka One Way to Stop Repeat Offenders
Vicki Rogers, University of West Georgia Service Desk Strategies Our institution turns to UWG-Information Technology Services (ITS) for advice and problem solving with IT issues. Often meeting those needs reactively, we began looking for ways to provide faculty and staff with training opportunities. We created a successful faculty/staff training program that gives them tools to effectively teach before they faced problems. Join us as we discuss our successes, lessons learned, and comments and questions from others interested in developing or expanding their own program.
THURsday 3:15 - 4 PM International Paper 2
Evolution of LMS Customer Support at Georgia Tech
Kevin Pittman, Georgia Institute of Technology ERP Integration Support
Come explore the nuances of a strong help and support network for a campus LMS system that captures the needs of virtually everyone at your institution. We look at all elements of Georgia Tech's system, including status reporting tools, self-help guides, an intuitive and intelligent service request web form, the central request tracking system, and ways to funnel users into the right places from a myriad array of starting points. Learn how to create and deploy these tools and not only make your users happier, but also cut your daily workload down significantly.
THURsday 3:15 - 4 PM International Paper 3
The Art of Virtual Labs
Lance Hundt, Gainesville State College Virtualization
Come join us for an annual update of Virtual Lab at Gainesville State College. We share a real case of desktop virtualization in higher education, along with hard-to-find tips and tricks on delivering a successful remote access service for students. If you are sick of hearing the same stuff from vendors, then this is the session for you!
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THURsday 4:15 - 5 PM Georgia Power 1
Birds of a Feather: If You Build It, They Will Come...Sometimes
Sherry Clouser, University of Georgia Next Generation/Classroom Technology
Ever feel like you've just built THE BEST workshop for faculty, but then no one signs up? Or worse, a handful sign up, but no one actually comes? In these times when everyone is very busy, how do we encourage faculty to participate in faculty development? This Birds of a Feather session is for anyone who offers training and wants to discuss methods for encouraging participation, as well as alternative delivery methods such as podcasts, videoon-demand, and webinars. Come and share your challenges and successes.
THURsday 4:15 - 5 PM Georgia Power 2
Migrating Web Sites to HTML5, CSS3, and Responsive Design for Mobile Platforms
Casey Gordon, University of Georgia Web Development
The UGA College of Family and Consumer Sciences is updating its website from an older table-based layout to a responsive design based on HTML5 and CSS3 in order to support modern standards and our increasing mobile audience. This talk describes problems and solutions for supporting the newer standards in older browsers, strategies for presenting content in multiple formats, and design differences between mouse-driven and touch interfaces.
THURsday 4:15 - 5 PM Georgia Power 3
Collaborate with Your University
Laura Lowe, Armstrong Atlantic State University Annette Ramos, Armstrong Atlantic State University Next Generation/Classroom Technology
This session is a detailed outlook and demonstration of how we have used Blackboard Collaborate to connect the local and campus communities with this emerging technology. Blackboard Collaborate can open many possibilities for virtual classrooms, offices, and meeting spaces to consistently engage the audience, and we share how using it has evolved at our institution.

CONFERENCE SESSIONS

THURsday 4:15 - 5 PM Hastings
Enterprise Storage Without an Enterprise Budget
Allen Belletti, Georgia Gwinnett College Malcolm Palmer, Georgia Institute of Technology Research Center Next Generation/Classroom Technology
Data storage systems have traditionally ranged from "slow and cheap" to "fast and prohibitively expensive." ZFS provides a new option: inexpensive, reliable, and very, very fast. We discuss the benefits of using ZFS on commodity storage hardware, first showing the basics of ZFS from a software perspective, then looking at three different use cases: big-data bulk storage for research, archiving, and backups; "uptime on a dime" for the department or smaller school; and, blazingly fast high-end enterprise storage.
THURsday 4:15 - 5 PM International Paper 1
Desire2Learn: The Integration of 3rd Party Products
Ashlea Anderson, Georgia Southern University Terri Brown, Georgia Southern University ERP Integration Support
GSU began a phased migration to Desire2Learn in Summer 2012. The implementation team researched various companion products/services for integration with Desire2Learn LE, prompted by specific user requests for services available in the previous LMS. Companion products deployed include Respondus, Respondus Lockdown Browser, Turnitin, Pearson MyMathLab, Kaltura, and Adobe Connect. This is an overview of companion products, the decision process for choosing specific products, challenges with integration, and user awareness and training.

THURsday 4:15 - 5 PM International Paper 2
Oracle 11g New Features
Ted Schmidt, University System of Georgia ERP Integration Support We discuss the new features and capabilities of the Oracle's 11g software stack, both relational database and middle tier components. We highlight the newest features of each product and discuss how these new capabilities can help institution technology support staff deliver highly reliable and available information management services. We also present a best practice migration strategy to migrate your services to the Oracle 11g software stack.
THURsday 4:15 - 5 PM International Paper 3
Service Desk Balance: A Strategy and Model for Staffing
David Disney, University System of Georgia Service Desk Strategies Is your service desk challenged to provide sufficient staffing? How can you know when staffing levels meet demands, measure and watch for demand that exceeds resources, adjust those resources, or compose a bottom-line, metric-based business case to request staff resources? This presentation and interactive workshop enables you to calculate the relationship between staffing levels and customer support demands using detailed formulas and methodology, and shares suggestions and practices through a case study from service delivery environment.
THURsday 5:15 - 6:15 PM Pavilion 3
Banner Birds of a Feather
Karen Nunn, University System of Georgia Ted Schmidt, University System of Georgia Preconference Please join us for an open discussion of all things Banner.

Don't Miss ANY of the Social Events

Sponsored by Cisco, Turning Technologies & Oracle

Starting at 7: 15 p.m. TONIGHT!

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CONFERENCE SESSIONS

FRIDAY AT A GLANCE
7 AM - 8:30 AM Breakfast
8:30 AM 10:15 AM Concurrent Sessions
10:15 AM 10:45 AM Refreshment Break
10:45 AM 11:30 AM Concurrent Sessions
Be sure your smartphones, tablets, pagers and other mobile electronic devices are turned off during sessions.

Friday 8:30 - 9:15 AM Georgia Power 1
Data to Web: What Can I XML Next?
Nicole de Vries, Columbus State University Jay Knape, Columbus State University ERP Integration Support
Have data in databases manually duplicated on the Web? Double entry for updates, human error: the same data in two unconnected places is risky and highly inefficient. From catalog to room data and beyond, we wrangled rouge data blocks back to the master source. Learn how we use simple SQL, XML, and nightly jobs to pull directly from the source to automatically update and display on the Web. Results: No more double work or data inconsistencies, better display variations, and amazing data reuse possibilities. With projects past and on the horizon, let's look at just what we can XML next.
FRIday 8:30 - 9:15 AM Georgia Power 2
Creative D2L Design, Tips & Tricks
Dorea Hardy, Darton College Web Development This session demonstrates how to place a D2L logon box on your college web site, use iFrames with D2L, and use widgets to modify the look and feel of D2L. This is a cross category session with Web Development and Learning Management Systems.
Friday 8:30 - 9:15 AM Georgia Power 3
Creating Excitement About Space Management Change
Steve Agbomofuegbe, Columbus State University John Crowe, Columbus State University Stephen Morse, Columbus State University IT Tools and Standards Creating a uniform space request process can be difficult. Informing both the user and administrators makes this transition much easier. We have found some tools and tips that make this process exciting!

CONFERENCE SESSIONS

Friday 8:30 - 9:15 AM Hastings
Active Directory Governance Model at UGA
John Salguero, University of Georgia IT Tools and Standards
We discuss the formation of the Active Directory Governance Committee, which engages a cross-section of UGA departments and colleges in refining the Active Directory. The Committee's Charter was to navigate organizational challenges and create a living document comprising a sub-set of Active Directory Policies. The document will grow as Active Directory is refined at UGA and more scenarios are discovered by the colleges and departments.
Friday 8:30 - 9:15 AM International Paper 1
Bridging the Communications Divide: Lessons Learned and Case Studies
Mary Covington, Columbus State University Kay Jenkins, Columbus State University Next Generation/Classroom Technology
Two major upgrades to a Lecture Hall and Enterprise System went awry due to a number of issues. However, communication, or lack thereof, was the number one issue that ruined both processes. We discuss the issues encountered and lessons learned in communication, such as closing the loop, following up, collaborating, and integrating departments, along with post analysis, project management, and vendor and network needs.
Friday 8:30 - 9:15 AM International Paper 2
Collaborating for Data Management Across the Institution
Angel Brown, Georgia Gwinnett College Linda Gilbert, Georgia Gwinnett College Laura Ledford, Georgia Gwinnett College Kristine Nagel, Georgia Gwinnett College ERP Integration Support
As institutions move toward the increased use of analytics, they are frequently hampered by their existing data systems and organizational structures.Though there are certainly a wide range of technical considerations, often the most critical barriers are organizational. Sharing data requires a collaborative effort across institutional units, an effort that includes attention to policy, user education, data request processes, and data documentation. In this session, we describe the steps taken to address these issues, and share strategies and lessons learned.

Friday 8:30 - 9:15 AM International Paper 3
Birds of a Feather: Technician's Roundup
Shaun Bohannon, Macon State College Service Desk Strategies This is an opportunity to discuss current trends and to share new methods of solving helpdesk and other institution technology issues in an open environment. This is a great chance to gain knowledge on how issues that you may be facing are being handled at other locations, and to share any solutions you may have found.
Friday 9:30 - 10:15 AM Georgia Power 1
Virtual Education of Georgia (VEG) Birds of a Feather
Wesley Smith, Georgia College & State University Next Generation/Classroom Technology Use Second Life and other types of virtual learning opportunities at your institution? Come and hear how virtual learning is being used on other campuses to advance academic curiosity and critical thinking. Let's discuss how to provide support for each other, as well as develop a system support network.
Friday 9:30 - 10:15 AM Georgia Power 2
Using Drupal to Work Toward a Paperless Campus
Angel Brown, Georgia Gwinnett College David Santos, Georgia Gwinnett College Next Generation/Classroom Technology Like other institutions, GGC has many procedures that have historically involved pushing papers from one office to the next, following a specific workflow collecting signatures and notes along the way. We all know the benefits of taking paper processes online, but sometimes doing so might seem like a sizable task. This presentation demonstrates how we have found Drupal to be an excellent tool to quickly take online many of these common procedures involving form workflow, project management, and collaborative proposals and requests.
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CONFERENCE SESSIONS

Friday 9:30 - 10:15 AM Georgia Power 3
How to Convert Rows to Columns Data Pivots in Oracle
Mingguang Xu, University of Georgia IT Tools and Standards
Data analysts constantly ask DBAs how to convert table rows to columns. Before Oracle 11g, the task could only be accomplished with a complicated query, a challenge to some data analysts. A new function in Oracle 11g makes the task significantly easier. We first review data pivoting techniques used prior to 11g, and then demonstrate with a set of examples how to convert rows to columns with the new pivot function.
Friday 9:30 - 10:15 AM Hastings
Centralized IT Security Management on a Decentralized Campus
Alexander Merck, University of Georgia Chris Workman , University of Georgia IT Tools and Standards
UGA implemented a central Security Information and Event Manager (SIEM), enhancing the ability to monitor IT-related security events. The SIEM correlates log data from various security devices, finding security events that individual devices may overlook. By following a Managed Security Service Provider model, the central Information Security office grants departments access to view their networks security events and alerts. In exchange, they log security events to the SIEM, allowing them to proactively monitor their networks for malicious activity.
FRIday 9:30 - 10:15 AM International Paper 1
Enterprise Manager Grid Control 12c
Casey Hergett, Columbus State University Mark Pare, Oracle IT Tools and Standards
How many of you have used Enterprise Manager Grid Control and didn't really feel that it met your needs? This seminar will look at how the revamped EM Grid Control 12c is used by universities across the nation and right in your own back yard. Columbus State University has been using 12c for more than 6 months now. This seminar's intent is to give you best practices, live demonstrations, and practical uses for managing your IT operations your applications, databases, servers and application servers with Enterprise Manager.

Friday 9:30 - 10:15 AM International Paper 2
Oracle RMAN Backup Strategies
Ted Schmidt, University System of Georgia ERP Integration Support
This presentation helps institution technology support staff understand the Oracle Recovery Manager (RMAN) Back and Recovery tool set. RMAN is a very powerful and useful tool performing backup and recovery operations on an Oracle database. We discuss the features and capabilities of RMAN, and present a recommended best practice strategy for performing Oracle backup operations with RMAN.
Friday 9:30 - 10:15 AM International Paper 3
Birds of a Feather: Live@EDU & Office 365 for Education The Microsoft Cloud at USG Institutions
Lewis Noles, University of Georgia Managed Services/Outsourcing
This session is an opportunity for colleagues from institutions who have implemented Microsoft's Live@EDU or Office 365 for Education cloud solutions, as well as those who are investigating these product offerings, to come together and celebrate the successes met, commiserate over obstacles faced, and collaborate on issues that may affect us all.
Friday 10:45 - 11:30 AM Georgia Power 1
E-Book Collection Basics
Nathan Wade, Lanier Technical College Next Generation/Classroom Technology
This session covers where to get free books, downloading articles into e-book format, and how to organize your collection.

CONFERENCE SESSIONS

Friday 10:45- 11:30 AM Georgia Power 2
Creating Accessible YouTube Video
Janet Sylvia, University of Georgia Web Development
Section 508 requires that web-based video be equally accessible to individuals with and without disabilities. How do we accomplish this when posting our content to video-sharing websites, such as YouTube? There are both pitfalls and possibilities for delivering accessible video via YouTube. In this seminar we discuss how to create accessible video content for YouTube distribution, including: accessibility requirements, sample workflow, problems and workarounds, transcription and captioning services, and accessible media players for embedding YouTube video on your own website.
Friday 10:45- 11:30 AM Georgia Power 3
USG Enterprise-Wide Mobile Strategy
Jeff Delaney, University System of Georgia Mobile Apps
In an effort to provide a system level mobile strategy for the University System of Georgia, ITS has partnered with three institutions and a software vendor to provide mobile access to ITS-hosted enterprise applications and to provide a framework for institutions to incorporate them in their local mobile offerings. The vision of this strategy is described, as well as the next steps institutions can take to participate in this mobile service offering.
Friday 10:45- 11:30 AM Hastings
LANDesk Users Birds of a Feather
Stephen Girard, Georgia Institute of Technology Rob Riding , Georgia Institute of Technology IT Tools and Standards This is an informal session for information sharing among the USG institutions that have made the decision to purchase LANDesk through the SRS contract, or for those interested in doing so. In the past Stan Gatewood and Jack Delinsky from the Board of Regents have attended to provide their input. A representative from LANDesk is available to help field questions.

Friday 10:45 - 11:30 AM International Paper 1
The Sky is NOT the Limit!
Shawn Cruzen, Columbus State University Chris Johnson, Columbus State University Mary Johnson, Columbus State University Kyle Smith, Columbus State University Next Generation/Classroom Technology
AtCSU, the department ofUniversity Information andTechnology Services (UITS) and the Coca-Cola Space Science Center teamed up on a venture to produce the largest, most thorough recording of the transit of Venus event in June 2012. Being that this was the last time the Venus transit would take place in our lifetimes, we really went all out with both technology and logistics. Learn how we traveled the globe and partnered with industry technology leaders to ensure the project was a success.
Friday 10:45- 11:30 AM International Paper 1
D2L: Pilot to Production
David Robinson, Georgia Gwinnett College ERP Integration Support
Georgia Gwinnett College pilot tested Desire2Learn in Fall 2011 and Spring 2012. In Summer 2012, GGC was fully transitioned to D2L, and since then all GGC courses have had a D2L presence. This presentation looks at GGC's fast-track migration, walking through our process from pilot to production, along with lessons learned on project planning, implementation, and training.
Friday 10:45- 11:30 AM International Paper 3
Creative Consolidation
Kyle Smith, Columbus State University Dan Zhou, Columbus State University Virtualization
CSU has finally completed a year-long server consolidation project. Learn how CSU has reduced a 1500 square foot room full of servers down to 2 racks via virtualization and creative engineering.

27

PRESENTERS
CONFERENCE SESSIONS

Armstrong Atlantic State University
Edmond Furia Robert Howard Laura Lowe Annette Ramos
Cisco Systems
Toby Krohn
Columbus State University
Steve Agbomofuegbe Aryya Bhattacharyya Mary Covington John Crowe Shawn Cruzen Bob Diveley Nicole de Vries Chris Johnson Mary Johnson Casey Hergett Kay Jenkins Mario Juestel Jay Knape Stephen Morse Mack Ragan Kyle Smith Dan Zhou
Darton College
Dorea Hardy
East Georgia College
Doy Cave
Enterasys Networks
Gaston Hebert
Gainesville State College
Wally Beck Rick Crain Lance Hundt
Georgia College & State University
Wesley Smith
28

Georgia Gwinnett College
Allen Belletti Angel Brown Linda Gilbert Daniel Haynes Laura Ledford Kristine Nagel Richard Pennington David Robinson David Santos
Georgia Institute of Technology
Frank Adelle Stephan Girard Kyle Koza Dale Myers Malcolm Palmer Kevin Pittman Rob Riding David Wagner
Georgia Perimeter College
Jocelyn Clark Ken Quattlebaum
Georgia Southern University
Ashlea Anderson Terri Brown Eric Floyd Valerie Kasay Andrew Merrifield Daniel Rivera John Tucker
Georgia State University
Courtney Cleveland Tram Vu
Lanier Technical College
Nathan Wade
Macon State College
Shaun Bohannon Neil Rigole Charles Smith
North Georgia College & State University
Bryson Payne
Oracle
Thomas Fitzgerald Mark Pare Melinda Seifert

Palo Alto Networks
James Messer
University of Georgia
Stephanie Ayers Brad Baxter Stacy Boyles Timothy Chester Sherry Clouser Joseph Fisher Casey Gordon Mark Jordan Francis Kelly Richard Lanard Lynn Latimer Alexander Merck Lewis Noles John Salguero Chris Seymour Janet Sylvia Chris Workman Mingguang Xu
University System of Georgia
Peter Anderson Beverly Arnold Jennifer Beech Allie Cox Jeff Delaney Jack Delinsky David Disney George Hernandez Edward Johnson Ray Lee Ed Maioriello Karen Minton Karen Nunn Gina Papa Teresa Piazza Mark Plaskin Ted Schmidt Jessica Wheeler Brian Whigham Andrea Williams
University of West Georgia
Vicki Rogers
Valdosta State University
Elizabeth Omiteru Tolulope Salami Kathy Sundin

Maureen Akins Stephanie Ayers Wally Beck Jess Bloomingdale Shaun Bohannon Susan Brantley Alan Broome Terri Brown Richard Burnam Steven Burrell Maurice Calhoun Darlene Carson Marco Cestaro Sherry Clouser Rick Crain Nicole de Vries Dee Douglas Lance Dowling Jeremy Dye Richard Eckert

MODERATORS
AND CONFERENCE STAFF

Amy Edwards Lauren Fancher Ezra Freelove Britt Freeman Linda Gilbert Dorea Hardy Wayne Harvester Cheryl Hoffman Angelia Huggins Kay Jenkins Susan Kerr Jay Knape Ray Lee Brandon Lindley Sharon Logan Katy Manley Matias Marabotto Kevin Marshall Kevin Mobbs Tim Moody

Beverly Norwood Annette Ogletree-McDougal Penny Overcash David Pollock Kervin Powers Robert Reid Vicki Rogers David Rowland Douglas Smalley James Squires Ed Stanaland Jason Steele Reginald Sykes Gwen Taylor Bob Trotter Jessica Wheeler Lonnie Wormley Mingguang Xu Nicole Youngblood

2012 ROCK EAGLE STAFF

Conference Chair
Denise Samples
Conference Director
Marie Steed
Technical Support Coordinator
Suzanne Colquitt
Conference Services
Beverly Arnold Kathryn Blake George Bond Lori Jarrard Tracy Kent Kathy Meeler Beverly Norwood Christi Pickens Karen Scoville Deborah Shackelford

Operational/Program Committee
Committee Chair
Kathy Kral
Committee
Bob Diveley Ed Furia Dana Gianforte Ed Maioriello Beverly Norwood Lynn Latimer Wilson

Technical Support Staff
Doug Ahern Peter Anderson Jess Bloomingdale Michael Bracewell Clint Bullock Suzanne Colquitt Steve Coopat Jay Cotton Buz Dale Richard Eckert Jeff Evans Bruce Johnson Glenn Leavell Ed Maioriello Dave Nix Stan Peachey James Schwind Bill Van Wie Andrew Waskiewicz Todd Watson Brent Wheeler Brian Whigham
29

STRATEGIC PARTNERS
SOFTWARE * NETWORKING * INFORMATION TECHNOLOGY * MANAGED SERVICES * APPLICATIONS

The Board of Regents of the University System of Georgia and Information Technology Services thanks all our partners for their generous support of the 2012 USG Annual Computing Conference.

DOUBLE PLATINUM

SILVER

SILVER

Oracle engineers hardware and software to work together in the cloud and in your data center. With more than 380,000 customers in more than 145 countries around the globe, Oracle is the only vendor able to offer a complete technology stack in which every layer is engineered to work together as a single system. Oracle's industry-leading on-premises and cloudbased solutions give customers complete deployment flexibility and unmatched benefits including unbreakable security, high availability, scalability, energy efficiency, powerful performance, and low total cost of ownership.
www.oracle.com

As a leading IT solutions company, Cisco has shaped the future of the Internet by creating unprecedented value and opportunity for our customers, employees, investors, and partners, and has become the worldwide leader in networking, data center, security, and unified communications - transforming how people connect, compute, communicate and collaborate
www.cisco.com

Higher Education has some of the highest demand for Bring Your Own Device, but also faces the greatest risks and challenges in implementing it. Enterasys Networks, a Siemens Enterprise Communications Company, is a premier global provider of wired and wireless network infrastructure and security solutions. Enterasys Mobile IAM enables BYOD with complete security for the campus network and data.
www.enterasys.com

SILVER

BRONZE

BRONZE

Palo Alto Networks has pioneered the next generation of network security with our innovative, highly optimized hardware and software architecture and Next-Generation Firewall, which allow you to secure your networks and safely enable the increasingly complex and rapidly growing number of applications running on them. Lockstep Technology Group is the premier partner for Palo Alto Networks in Georgia, focused on the design, implementation, and management of next-generation IT infrastructure solutions.
www.paloaltonetworks.com

Avaya is a global provider of collaboration and communications solutions, providing unified communications, contact centers, networking, and related services to organizations of all sizes around the world. Avaya applications, software, and services help state and local governments simplify complex communications, improve efficiencies, foster better employee collaboration, and achieve higher levels of citizen satisfaction and public safety. By embedding communications into government operations processes, Avaya helps improve the way organizations work.
www.avaya.com/usa/industry/ state-and-local-government/

30

Ellucian, the new company formed by the combination of Datatel and SunGard Higher Education, helps education institutions thrive in a dynamic world. We deliver a broad portfolio of technology solutions, developed in collaboration with a global education community, and provide strategic guidance to help education institutions of all kinds navigate change, achieve greater transparency, and drive efficiencies. More than 2,300 institutions in 40 countries around the world look to Ellucian for the ideas and insights that will move education forward, helping people everywhere discover their futures through learning.
www.ellucian.com

STRATEGIC PARTNERS
SOFTWARE * NETWORKING * INFORMATION TECHNOLOGY * MANAGED SERVICES * APPLICATIONS

COPPER

COPPER

COPPER

Adcap Network Systems is the Southeast's premier provider of complete voice and data networked solutions with national deployment and support capabilities. With specific expertise in unified communications and collaboration systems, desktop and server virtualization, and video conferencing, our advantage is providing secure, reliable business IT systems with unparalleled service and support.
www.adcapnet.com

Aerohive Networks simplifies enterprise networking. Our awardwinning cooperative control architecture, public or private cloud platform, and easy-to-deploy routing and VPN solutions eliminate costly hardware appliances and single points of failure, drastically simplify network operations, and provide mission-critical reliability and the flexibility to start small and expand your deployment without limitations.
www.aerohive.com

Aruba Networks is a leading provider of next-generation network access solutions for the mobile enterprise. Our Mobile Virtual Enterprise (MOVE) architecture unifies wired and wireless network infrastructures into one seamless access solution for corporate headquarters, mobile business professionals, remote workers, and guests. This unified approach to access networks enables IT organizations and users to securely address the BringYour Own Device (BYOD) phenomenon, dramatically improving productivity and lowering capital and operational costs.
www.arubanetworks.com

COPPER

COPPER

COPPER

AVI-SPL is the largest integrator of audiovisual and video conferencing systems and services in the United States. We have been awarded the Tier 2 Audiovisual Contract for the State of Georgia. This contract provides easy purchasing ability for any of our professional services, including A/V presentation and control systems, video conferencing and distance learning systems, digital signage, classroom capture and distribution, lecture hall and auditorium technologies, and analog-to-digital transition.
avispl.com

Brocade networking solutions help the world's leading organizations transition smoothly to a world where applications and information reside anywhere. This vision is realized through the Brocade OneTM strategy, designed to deliver key business benefits such as unmatched simplicity, non-stop networking, application optimization, and investment protection. Innovative Ethernet and storage networking solutions for data center, campus, and service provider networks help reduce complexity and cost while enabling virtualization and cloud computing to increase business agility.
www.brocade.com

BT Conferencing is a leading global provider of unified communications including managed audio, video, web and streaming collaboration services. BT Conferencing services customers worldwide with reliable, robust and innovative collaboration solutions. Today, as businesses juggle to increase productivity, be more environmentally aware and improve the work-life balance of employees, our conferencing and collaboration services offer costeffective and time-saving solutions
www.btconferencing.com

31

STRATEGIC PARTNERS
SOFTWARE * NETWORKING * INFORMATION TECHNOLOGY * MANAGED SERVICES * APPLICATIONS

COPPER

COPPER

COPPER

Carousel Industries designs, delivers, and supports the technology solutions that become the foundation of our clients' businesses. Our unified communications, virtualization, Voice over IP (VoIP), visual communications and collaboration and data infrastructure solutions leverage our consultative approach, deep technical expertise, and extensive industry partnerships.
www.carouselindustries.com

CDW-G is a leading provider of technology solutions for higher education. Dedicated account managers help customers choose the right technology to best meet their unique needs, solution architects offer expertise in designing customized solutions, and ATS engineers assist with the implementation and management of those solutions.
www.cdwg.com

Cnetics Technologies provides a single point of contact for colleges and universities within the University System of Georgia to interface with Hewlett-Packard. From providing technical resources and information to issuing quotes from the contracts available to the USG, Cnetics makes it easy to navigate HP.
cnetics.com

COPPER

COPPER

COPPER

Code 42 Software has been protecting the world's information since 2001 with award-winning onsite, offsite, and cloud backup solutions. Easy to use and engineered with laptops in mind, Code 42 solutions easily address any backup need, from CrashPlan that continuously backs up any home or dorm computer to CrashPlan PROe that offers continuous, peoplefriendly backup for the university with easy access to backed-up files from any computer or mobile device.
www.crashplanproe.com

Desire2Learn is a dynamic global provider of innovative eLearning focused on enabling institutions and organizations to create teaching and learning environments that maximize human ingenuity and potential. Desire2Learn and its subsidiaries support more than eight million learners worldwide. Clients include K-12, higher education, associations, governments, and other leading organizations.
www.desire2learn.com

Data Blue is a VAR (value added reseller) whose primary focus is storage, backup, and data recovery, as well as server virtualization and consolidation. We assist in the design and implementation of your IT initiatives with the end goal of optimizing your IT applications and business requirements. We partner with best-in-class technology vendors to deploy the optimal combination of products and services that best solves your business challenges and meets your technical requirements.
databluesolutions.com

32

STRATEGIC PARTNERS
SOFTWARE * NETWORKING * INFORMATION TECHNOLOGY * MANAGED SERVICES * APPLICATIONS

COPPER

COPPER

COPPER

In all we do, we're focused on delivering solutions to enable smarter decisions and more effective outcomes so our customers can overcome obstacles, achieve their ideas, and pursue their dreams. Above all, we are committed to the superior long-term value they need to grow and thrive.
www.dell.com

State Purchasing, a part of DOAS since 1972, serves as the centralized procurement function for Georgia state government entities. Providing leadership, guidance, and reliable business services to our customers and Georgia citizens, it is our ultimate goal to be the best managed purchasing organization in the nation. Team Georgia Marketplace, the state's new electronic procurement system, has enhanced our ability to deliver transactional efficiencies and low-cost processes that unite purchasing power across the state.
doas.ga.gov

DSI is an industry leader inCisco solutions and services. We are a Cisco Gold Partner with advanced specializations in Security, Unified Communications, Wireless LAN, Routing and Switching, Data Center Architecture, Data Center Network Infrastructure, Data Center Storage Networking, Collaboration Architecture, and Borderless Network Architecture. We are also authorized Digital Media Systems Partners and have Advanced Technology Partner certifications in Identity Services Engine and Telepresence Video Express.
disyssolutions.com/

COPPER

COPPER

COPPER

Evisions has been building great products and delivering fantastic service since 1998. Our products include Argos, an Enterprise Reporting Solution, and other solutions for payment processing, personal data transformation, proposal development, and document enhancement and distribution. We are passionate about working with our clients to find the best solution. We truly believe that it is great relationships that make all the difference. When you work with us, you are part of the Evisions team.
www.evisions.com

GALILEO is Georgia's Virtual Library, providing all of the resources available in a traditional library 24/7/365, wherever there is an Internet connection. It's like having a library branch in your own home or dorm room. Browse magazines, trace your family tree, learn about your medicines, do your homework. Use GALILEO to access quality information on your topic, safe from the hazards of the Internet and confident in the integrity and reliability of the information.
www.galileo.usg.edu

Georgia Public Web is a nonprofit provider of Internet and telecommunication services, offering cost effective fiber-optic, Internet, private line, and technical solutions throughout Georgia. Georgia Public Web utilizes a state-of-the-art SONET-based fiber-optic network that incorporates digital "on-ramps" and "off-ramps" throughout the state.
www.gapublicweb.net

33

STRATEGIC PARTNERS
SOFTWARE * NETWORKING * INFORMATION TECHNOLOGY * MANAGED SERVICES * APPLICATIONS

COPPER

COPPER

COPPER

Howard Technology Solutions, founded in 1998, is a division of Howard Industries, a billion-dollar, privately-held company headquartered in Ellisville, MS. Along with our own Howard-branded desktops, notebooks, and servers, we offer over 250,000 brand-name products, including distance learning and interactive tools, to help you create the optimum learning environment.
www.howardcomputers.com

At HP we don't just believe in the power of technology. We believe in the power of people when technology works for them. To help you create. To make the digital tangible. To harness the power of human information. At HP we work to make what you do matter even more.
www.hp.com

IHD ServiceDesk is a customer service and technical support solution that acts as an extension of your IT support department. It's critical for you to offer easily accessible, highly available service. The technology you are expected to support grows more complex every year, and new technology means new demands for support from students, faculty, and staff. Partnering with IHD ServiceDesk can help you meet those demands.
www.ihdservicedesk.com

COPPER

COPPER

COPPER

Juniper Networks' products and technologies run the world's largest and most demanding networks today, enabling our customers to create value and accelerate business success within the new, rapidly-changing global marketplace. Our customers include hundreds of federal, state and local government agencies and higher education organizations throughout the world. Juniper is a proud partner of the USG, with all Juniper products being available on the State Contract.
www.juniper.net

LANDesk works in partnership with our customers to reduce IT complexity, protect and manage assets, and enable IT organizations to provide a high level of service to their business. Our customer focus strategy is driven by the following core values: innovation, accountability, teamwork, and trust. Thousands of customers worldwide actively use our proven solutions for systems lifecycle management, endpoint security management, and IT service management built on our open Management Automation Platform.
www.landesk.com

M&A Technology offers a wide range of custom technology solutions for education that are based on innovation to improve productivity and reduce the total cost of ownership through technology. Our ISO 90012008 certified manufacturing facility offers a flexible platform for contract manufacturing that is focused on customer requirements and quality of our products. In addition, M&A Technology offers custom-built servers, workstations, and high performance computers that are all made in the USA.
www.macomp.com

34

STRATEGIC PARTNERS
SOFTWARE * NETWORKING * INFORMATION TECHNOLOGY * MANAGED SERVICES * APPLICATIONS

COPPER

COPPER

COPPER

Founded in 1975, Microsoft is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.
www.microsoft.com

MXN provides network design and implementation using Hewlett-Packard network equipment. We also provide network surety--which includes network security tools and appliances, network monitoring and diagnostic services, and ultra high capacity online storage and backup systems. We also offer two networked applications-- video and voice on IP, with their associated communications utilities.
www.mxncorp.com

N2N's mission is to provide the higher education market with additional revenue streams by monetizing their mobile strategy. N2N's comprehensive suite of enterprise mobile applications provide secure integration to your institution's backend systems including Banner, PeopleSoft, and other back office applications. N2N's products and services span the entire student life cycle and provide prospects, students, alumni, faculty, and staff with direct, interactive, secure access to all things institution related.
www.n2nservices.com

COPPER

COPPER

COPPER

A leading provider of professional and managed services for advanced IT solutions, Presidio offers complete solutions in data center/virtualization, unified communications/collaboration, security, mobility and contact center technology solutions as well as managed services. Presidio is wellpositioned to meet the growing needs of organizations migrating to advanced technologies. Presidio also offers clients an extensive suite of financing solutions, including leasing.
www.presidio.com

Radware is a global leader of application delivery and application security solutions for virtual and cloud data centers. Its awardwinning solutions deliver resilience for business-critical applications, maximum IT efficiency, and complete business agility. Radware's solutions empower more than 10,000 enterprise and carrier customers worldwide to adapt to market challenges quickly, maintain business continuity and achieve maximum productivity while keeping costs down.
www.radware.com

Founded in 1989 and headquartered in Somerset, NJ, SHI International Corp. is a $4 billion global provider of information technology products and services. Driven by the industry's most experienced and stable sales force and backed by experts in software volume licensing, hardware procurement specialists, and certified IT services professionals, SHI delivers custom IT solutions to Public Sector and Academic customers daily.
www.publicsector.shidirect.com

35

STRATEGIC PARTNERS
SOFTWARE * NETWORKING * INFORMATION TECHNOLOGY * MANAGED SERVICES * APPLICATIONS

COPPER

COPPER

COPPER

Southern Computer Warehouse (SCW) is an Atlanta-based, hardware, software, and professional servicesVAR.As yourGeorgia IT and Peripheral Contract holder, you can rely on our expertise and overall whiteglove service, without a premium price!
www.gotoscw.com

Using leveraged negotiations and streamlined distribution processes, Software Resource & Services (SRS) strives to provide the University System of Georgia (USG) with software products and services at the best value: the least expensive price, the fastest delivery system, and the best customer service possible. SRS aspires to be the preferred point of contact for all USG software product & service needs.
www.srs.usg.edu

TIG is a premier ISO 9001:2008 certified IT systems integrator with over 31 years of experience providing best-in-class technology solutions. In addition to computer and networking sales and service, TIG offers expertise in enterprise storage solutions, managed services, security and wireless, web solutions, unified communications, contract manufacturing, computer supplies, and media and print management.
www.tig.com

COPPER

COPPER

COPPER

More than 700 colleges and universities rely on TouchNet to automate, streamline, and secure campus commerce transactions. Since 1989, we help institutions save, make, and manage money better by providing them with the broadest selection of commerce management software and services available to Higher Education. Today, TouchNet U.CommerceTM is the premier software solution for automating Business Office operations and enabling secure eCommerce throughout the campus enterprise. TouchNet sets the curve in efficiency, technology, and trust.
www.touchnet.com

Assess learning anywhere, anytime. Track student comprehension and generate detailed reports with Turning Technologies' assessment delivery and data collection solutions. Use TurningPoint software to poll in PowerPoint or any application, or administer self-paced tests. Gather student responses from ResponseCard clickers or through mobile devices with ResponseWare.
www.turningtechnologies.com

Whether you teach large live lecture or blended (bricks and clicks) higher education classes, you want to create a real sense of connectedness for and with your students. Via Response makes it easy to supercharge learning with classroom polling and engaging presentation formats that defy the boundaries of the traditional fourwall classroom. Our social networking tools and formative assessment drive your main ideas, captures dynamic group discussion, and automatically tabulates your students' participation.
viaresponse.com

36

Save the Date
October 23-25, 2013
COMPUTING CONFERENCE
@ROCK EAGLE

SEE YOU NEXT YEAR

CONFERENCE ADDENDUM

WEDNESDAY

3:45 p.m. 4:30 p.m.

Session Cancellation - Mobile Devices: Management, Security, Concerns



John Tucker, Georgia Southern University



International Paper 1

Session Schedule Change - USG Enterprise-Wide Mobile Strategy





Jeff Delaney, University System of Georgia





International Paper 1



Moved From: Friday 10:45 a.m. - 11:30 a.m.



Georgia Power 3

THURSDAY

8:15 a.m. 9 a.m.

Session Cancellation - Increasing Prospect Conversion Rates with Oracle WebCenter



Melinda Seifert, Oracle



Georgia Power 3

Session Addition - How Secure is Your Data?



Orrin Char, Oracle Security Specialists



Georgia Power 3



Abstract: This presentation addresses the who, what, when, where, and how of data protection. Who should we be concerned when protecting our data? What data should we be most concerned about protecting? Where might these data be exposed? How can we reduce our risk of improperly disclosing data and damaging our brand image? Join us for a presentation that answers all these questions while addressing concerns specifically applicable to higher education.

CONFERENCE ADDENDUM

THURSDAY

1 p.m. 1:45 p.m.

Session Cancellation - Help your Alumni Business Users Easily Create and Manage Contextually Relevant,



Social, and Interactive Online Experiences Across Multiple Channels



Melinda Seifert, Oracle



Georgia Power 3

Session Addition - Unified Web Experience Management



Joe Pearl, Oracle Fusion Middleware Specialists



Georgia Power 3



Abstract: Learn how unified Web experience management enables colleges and universities to build and deploy a targeted and interactive online presence that maximizes the interaction institutions have with students, faculty, and alumni. See how business users can easily create and manage contextually relevant, social, and interactive online experiences across multiple channels to encourage collaboration with prospective students and alumni. By offering site visitors the opportunity to share ideas and feedback with one another, universities and colleges forge a stronger bond with prospective students and alumni - a bond that drives loyalty, recruitment activities, endowments, donations, and business growth.

4:15 p.m. 5 p.m.

Session Addition - Birds of a Feather: PeachNetSM Cloud Services



Glenn Leavell, University System of Georgia

LP Gas Deck



Abstract: PeachNetSM is now offering several new "Cloud Services," which include the PeachNet



Virtual Data Center, the PeachNet Storage Service, and the PeachNet Backup Service.



Please join us for this informal discussion where we discuss how the services work, how



you might use them, and how some of you are already using them.

STRATEGIC PARTNER ADDENDUM

ADDITIONS
COPPER

COPPER

ADVA is at the forefront of providing Optical + Ethernet solutions that advance next-generation networks for data, storage, voice, and video services. ADVA is widely recognized as one of the leading providers of OADM & ROADM technology worldwide. ADVA's medium size allows us to employ the necessary resources to provide world-class technology and support while still remaining nimble enough to quickly respond to changing customer needs.
www.advaoptical.com
COPPER

Blackboard Collaborate delivers a comprehensive learning platform designed specifically for education, helping thousands of higher education, K-12, professional, corporate, and government organizations deliver a more effective learning experience through online, blended, and mobile learning. Blackboard Collaborate enables all-new aspects of realtime or anytime learning to meet the needs of today's active learners, engage more students, and improve outcomes.
www.blackboardcollaborate.com
COPPER

Canon is an authorized manufacturer on the State of Georgia technology products contract. We have LCoS, 3LCD, DLP projectors, DSLR cameras, and video product line displayed in our booth.
www.canonusa.com

CedarCrestone provides project

management, functional, technical,

and management consulting services

to plan, implement, upgrade, and/or

manage and host ERP solutions using

the latest technology, including

Service-Oriented

Architecture

(SOA). CedarCrestone offers a full

range of consulting, technical, and

application hosting services to help

you anticipate, identify, and address

these challenges with strategic and

affordable solutions.

http://cedarcrestone.com

STRATEGIC PARTNER ADDENDUM

ADDITIONS
COPPER

COPPER

F5 Networks, Inc., the global leader in Application Delivery Networking (ADN), helps the world's largest companies realize the full value of virtualization, cloud computing, and on-demand IT, while securing user access and protecting applications. Enterprises, service and cloud providers, and companies worldwide rely on F5 to drive business forward.
www.f5.com
COPPER

SimplexGrinnell, a Tyco International company, provides a comprehensive array of fire alarm, fire sprinkler, fire suppression, integrated security, emergency communications, sound, and nurse call systems and services. We have the resources, knowhow, and technology specialists to work effectively with institution IT professionals to provide fire and life-safety solutions and develop short and long-range strategies to enhance protection and emergency preparedness. We can also provide wireless mesh networks and video data management and retention technologies.
www.simplexgrinnell.com

StormWood Technologies is a recognized leader in delivering VOIP/video/data capabilities that make the promise of Customers First a reality. StormWood is a full service network integration company that designs, deploys, and supports turn-key solutions including IP telephony, video conferencing, and data networks for a wide range of enterprise customers.
www.stormwood.com

TRIVIA CHALLENGE

Bragging Mmmm...
Trivia..

Rights!

Are you the smartest at Rock Eagle?

SPONSORED BY TURNING TECHNOLOGIES
THURSDAY, OCTOBER 25, 2012
BEGINS AT 9 p.m.
INSIDE SENIOR PAVILLION

Cloverleaf Carnival

Wednesday 8 p.m. to Midnight Cloverleaf Circle

Amusements By:
Sponsored By:

Rock Eagle Open Golf Tournament

Thursday 2:30-6 p.m. Shotgun Start

Sponsored By:

Teams sign up at Registration

FIREWORKS!

Thursday Around 8:15 p.m. Cloverleaf Circle

Sponsored By:

Rockin' at the Rock!
Thursday 9 p.m. until... Senior Pavilion on the deck
Music By:
Sponsored By:

VIDEO CONTEST Wednesday 7:15 - 8:15 p.m. Auditorium
Sponsored By: