40th annual computing conference, Rock Eagle, Oct. 26-28, 2011

HONORING THE MEMORY OF LONNIE HARVEL Ph.D.
In memory of Lonnie Harvel, Ph.D., the University System Annual Computing Conference and the CIO Advisory Council (CIO Council) has dedicated and named the keynote address the Lonnie Harvel Keynote Address.
Harvel, who passed away unexpectedly on November 4, 2010, was a 30-year employee of the University System of Georgia. He served as vice president of Educational Technology and professor of Technology at Georgia Gwinnett College. He was a member of the USG CIO Council and he attended, participated in and supported the University System Annual Computing Conference in significant ways over the course of his tenure. His passionate, visionary outlook on the innovative use of technology to help students learn permeates this and conferences in years to come.
"Lonnie was a visionary leader; he was passionate about using technology, the language of the 21st century, to help students learn. He was a dear friend and mentor to many, and a unique and wonderful blend of heart, faith, technology, and the arts."
Georgia Gwinnett College President Daniel J. Kaufman

INSIDE Welcome Information Map Preconference Sessions Conference Session Guide Wednesday's Schedule Thursday's Schedule Friday's Schedule Moderators Presenters ITS Rock Eagle Staff Strategic Partners

PAGE
2-3 4 5 6-7 8 13 21 25 26 27 28

WELCOME
Welcome to the Rock Eagle 4-H Center for the 40th University System of Georgia's (USG) Annual Computing Conference. Thank you for coming, and we are glad you are here.

to 50 attendees. Today, we have more than 550 attendees. Technology has changed from reel tapes, terminal services, and mainframes to virtual environments, laptops, and microcomputers. Users have gone from a slow dial-up to instant connection. With the capability of video teleconferencing, more face-to-face meetings take place across the state and allow campuses to interact more frequently. We can connect to each other day or night wherever we are.
At this year's conference, you have more than 90 information technology presentations and workshop sessions to choose The USG Annual Computing Conference brings together participants from all institutions in a natural retreat center the unique opportunity to share campus experiences related to current and emerging tools, best practices and challenges facing technology professionals across our system.
that includes a solid technical agenda and provides numerous opportunities to network with USG colleagues and our vendors. The wealth of knowledge and enthusiasm shared during these few days contributes immeasurably to our success in improving

This year, the USG Annual Computing Conference and the CIO Advisory Council (CIO Council) named the keynote address the Lonnie Harvel Keynote Address in memory of Harvel, who passed unexpectedly this past November.
Markus Zirn, vice president of Product Management for Oracle Fusion Middleware is the Lonnie Harvel Keynote Address speaker. Zirn is in high demand as a speaker and we are fortunate to have him here at Rock Eagle.
Thanks to our strategic sponsors for their support. Please personally thank them for joining us to demonstrate new technologies, innovative applications, and related services. Some exhibitors are new this year, but many have generously supported Rock Eagle for more than 20 years.
Sincerely,
Denise Samples Executive Director, Resource Management Board of Regents of the University System of Georgia

INFORMATION

Sutton Hall

Exhibitors make the Annual Computing Conference possible through their support and sponsorship, so be sure to drop by and see them at the following times:

Wednesday Thursday

3 - 4:30 p.m. 6:30 - 8 p.m. 3:30 - 6 p.m.

CABINS

All attendees who requested lodging are assigned to a specific room in a cabin. Please do not lock your cabin; others will not be able to get in. If you inadvertently lock your cabin, please go to the registration area for assistance. Attendees are not permitted to enter cabins to which they are not assigned.

CONFERENCE ATTENDEE LIST

The conference attendee list is available upon request by email from beverly.arnold@usg.edu.

Email addresses are not included in the list. Note: This list is not sold, traded, or otherwise provided to individuals or organizations not participating in this conference.

CONFERENCE TICKETS

Meal tickets are provided with your registration package. Please be sure to bring the appropriate tickets to each meal. Also included in your registration package are raffle tickets for door prizes for both Wednesday and Thursday evening socials.You must be present to win! Vendors and ITS staff are excluded from all drawings.




Presenter setup and testing is located in the Clover room of the Dining Hall. Speakers are strongly encouraged to check in with the technical support staff to test their equipment.

Wednesday Thursday Friday

9 a.m. - 5:15 p.m. 8 a.m. - 5 p.m. 8 - 10:30 a.m.


Trading Post, Sutton Hall

Wednesday Thursday Friday

1 - 9 p.m. 8 a.m. - 8 p.m. 8 - 10:30 a.m.

Wireless access is available in all session areas via the SSID: rockeagle

Contacting Rock Eagle: 706-484-2800

Attendees are welcome to leave a message for other attendees in the Registration Area.

The registration area (Rich) is open as follows:

Wednesday Thursday Friday After Hours

8:30 a.m. - 5 p.m. 7:30 a.m. - 3 p.m. 8 - 10:30 a.m. 706-583-2178

This area also serves as the information center providing lost and found services, drop boxes for evaluations, and staff to answer questions. In case of emergency after hours call 706- 583-2178.

TECHNICAL SUPPORT

If you experience any technical issues during the conference, contact any of the onsite workstations support sta in the Clover room of the Dining Hall (identi able by their red shirts with the BOR logo).

Wednesday Thursday Friday

9 a.m. - 5:45 p.m. 8 a.m. - 4 p.m. 8 - 10:30 a.m.

2 USG 40th Annual Computing Conference

INFORMATION
SESSION EVALUATIONS
This year, online surveys are available for individual session evaluations. Moderators will provide a flyer during each presentation that includes a link to the session evaluation. The flyer includes a unique Quick Response (QR) code, and if you have a smartphone with a compatible QR code reader app, you can use it to easily access session evaluations.
POST CONFERENCE EVALUATIONS
Help us make University System Annual Computing Conference 2012 even better!
Following the conference, you will receive an electronic evaluation via email. Complete and submit your evaluation to be entered into a drawing for free registration for Rock Eagle 2012.
Note: Vendors are excluded from all drawings.
USG 40th Annual Computing Conference 3

Tell Us What YOU Think

Tell Us What YOU Think

ROCK EAGLE MAP
4 USG 40th Annual Computing Conference

2011 PRECONFERENCE SESSIONS

1:15 - 5 p.m.
8:30 - 5 p.m. 1 - 5 p.m. 1 - 6 p.m. 6 - 7 p.m.
7 a.m. - 1 p.m. 8 a.m. - 1 p.m. 8:30 a.m. - 1 p.m. 8:30 a.m. - 1 p.m.

MONDAY
Oracle 11G Upgrade for Banner (Calloway)
TUESDAY
Oracle 11G Upgrade for Banner (Calloway) RACDE Meeting (Dining Room D)
CIO Advisory Council Meeting (EMC Senior Pavilion) Dinner (Dining Hall)
WEDNESDAY MORNING
GeorgiaVIEW (Hastings) CIO Advisory Council Meeting and Lunch (EMC Senior Pavilion)
Oracle 11G Upgrade for Banner and Lunch (Calloway) RACDE Meeting and Lunch (Dining Room D)

2011CONFERENCE SESSION GUIDE

WEDNESDAY AFTERNOON

1 p.m. Lonnie Harvel Keynote Address - Markus Zirn, VP of Product Management for Oracle Fusion Middleware, Oracle - Auditorium

2 - 3 p.m.

CIO Exclusive Strategic Partner Displays (Sutton Hall)

2:30- 3:15

Int'l Paper 1
Project Horizon: Modernizing Banner in a Modern Methodology

Int'l Paper 2
Overview of the LMS Migration Plan, Including Timeline

Int'l Paper 3

Hastings

Krannert 1

Krannert 2

Birds of a Feather: Technician's Roundup

Birds of a Feather: Live @edu - the Microsoft Cloud at USG Institutions

Using Behavioral-Based Interviewing Techniques to Hire Top Performers

Free Portable Apps

3 - 4:30 p.m. 3 - 6 p.m. 3 - 6 p.m.

Strategic Partner Displays (Sutton Hall) CIO Leadership Development Track (LP Gas) Rock Eagle Open Golf Tournament Phase I - sponsored by CNETICS

3:15 - 3:45 p.m.

Refreshment Break (outside Int'l Paper/Hastings and Krannert)

3:45 - 4:30
11G Fusion Middleware Tips and Tricks

LMS Demonstration: What Can the New System Do?

Using Wimba Voice Board and Voice Email for the Foreign Language Class

Backup and Recovery Futures

Forging 10X Performance Teams in Information Technology

Mobile Application Strategy at Georgia Southern University

4:45 - 5:30
Video - The Next Voice

Integration with LMS: What We Know and What We Don't Know

Birds of a Feather: Virtual Windows 7 is NOT Desktop Infrastructure - Secure Open Source

Using Project Management to Clear the Log Jam

Guide to Successful Hybrid Agile Web Development

Krannert 3
Section 508 Refresh Update
Rapid Academic Micro Site Development with Drupal OpenScholar
University of Georgia Testing Services Process Improvement & Application Rewrite

5 - 6 p.m. 5:30 - 7 p.m. 6:30 - 8 p.m. 8:30 - 11 p.m.

Strategic Partner Dinner (Dining Hall) Dinner (Dining Hall)
Strategic Partner Displays (Sutton Hall) Social Event (Senior Pavilion)

7 - 8:15 a.m.

THURSDAY MORNING
Breakfast (Dining Hall)

8:15 - 9

Int'l Paper 1

Int'l Paper 2

Banner on Weblogic/

Custom Tools and

Fusion Middleware 11G DegreeWorks

Int'l Paper 3

Hastings

Our Attempt at Building a Flexible, Extensible and Robust Web Hosting Environment for Campus

Live@edu at UGA

Krannert 1
Strategic Directions: A Strategic Plan

Krannert 2

Krannert 3

Mobile Inspiration:

Starting a Web

GPC's Mobile Technology Accessibility Group on

Programs

Your Campus

9:15 - 10

Getting the Most Out of OEM

Linux Red Hat

It's All About Status

Desktops in the Cloud: They Took Our Jobs!!!

IT Worker Job Satisfaction in the USG

A Discussion on Copyright: the Georgia State Case; USG Copyright Guidelines, and more...

Captioning Beyond Compliance Making Your Media Meaningful

10 - 10:30 a.m.

Refreshment Break (outside Int'l Paper/Hastings and Krannert)

10:45 - 11:30

Blackboard Enterprise Instant Messaging

PeachNet Update

Birds of a Feather: Storage and Backup

Managing Projects and Motivating People

Student Services - The University of Georgia

Team Up! Collaborative Website Management

2011CONFERENCE SESSION GUIDE

11:30 a.m. - 1 p.m.

THURSDAY AFTERNOON
Lunch - Lakeside Cookout (Senior Pavilion)

1 - 1:45

Int'l Paper 1
Database Security: Securing Your Oracle Database

Int'l Paper 2
A Tale of Three LMS Pilots

Int'l Paper 3

Hastings

Alive and Clicking: Turning Set Up Dual Boot

to a New Clicker System iMac Mac OS and

at UGA

Windows 7

Krannert 1

Krannert 2

Collaborative Service in Student Learning Environments

Campus Portal and Email in the Cloud

2 - 2:45

Identity and Access Management: Preventing Fraudulent Requests

This is How We Roll

Birds of a Feather: OpenSource Virtualization Options

God Mode

Media Management in the Modern Millennium

HTML to XML/XSL: Lessons Learned

3:15 - 4

2:45 - 3:15 p.m. 3 - 6 p.m.

Refreshment Break (outside Int'l Paper/Hastings and Krannert) Rock Eagle Open Golf Tournament Phase II - sponsored by CNETICS

Database Extension Utility
3:30 - 6 p.m. 5 - 7 p.m.
- 11 p.m.

Blazing the Trail for USG: Implementing SunGard's Data Warehouse at Georgia Perimeter College

System Administration with Open Source

Forefront Identity Manager - Piecing it All Together

Computer Application Training: An Integral Part of Leadership Development

Strategic Partner Displays (Sutton Hall) Dinner (Dining Hall)
Social Event (Senior Pavilion/Cloverleaf Circle)

"Yes, You Can!" - Changing Your University's Web Domain

Krannert 3
Going Mobile: Incorporating iPod Touch in Undergraduate Organic Chemistry
TsoiChem: Mobile App Project to Meet Student Learning Needs Using Peers as Clients
Extending Library Services to Mobile Devices: Applications & Interface Projects

7 - 8:30 a.m.

FRIDAY MORNING
Breakfast (Dining Hall)

IntIn'ltP'laPpaepre1r 1 8:30 - 9:15
Virtualization, the Cloud and Your Network - The Times, They are a Changing
9:30 - 10:15
Oracle 11G New Features

InItn'tl 'Pl aPpaepre2r 2
Support During LMS Migration: What to Expect

InInt'tl'Pl Paappeer r33
The Matrix: A Shared Infrastructure Plan to Support an Academic Private Cloud

HHaasstitninggss

KKrraannnneerrtt11

Birds of a Feather: Preparing for the LMS Migration

Leveraging the vSphere Management Assistant (vMA)

KKrraannnneerrtt22

Krannert 3

Relational Database Standards and Practices for Web Development

Building an Online Equipment Reservation & Tracking System for GPC Students using Drupal

Enterprise Transformation Phase 3

Birds of a Feather: LANDesk

Dupe PIDM Remediation - Finally a Success Story!

Fighting Backlink Spam

Eagle Mobile: Info on the Go at Georgia Southern University

10:15 - 10:45 a.m.

Refreshment Break (outside Int'l Paper/Hastings and Krannert)

10:45 - 11:30

Online Student Retention Rates and Learning Outcomes in VSU Spanish Courses

Using iPad Apps to

Project Intake or

Enhance Teaching and

Takeout Part 2 - First

Learning in the Classroom Customer Behaviors

Year's Lessons Learned

Avoiding "Butts in the Seats" Mentality

Testing Tools for Sys Admins and Web Designers

WEDNESDAY AT A GLANCE
1 p.m. Keynote Address
2:30 3:15 p.m. Concurrent Sessions
3 6 p.m. Open Golf Tournament, Phase I
3:15 3:45 p.m. Refreshment Break
3:45 5:30 p.m. Concurrent Sessions
5 6 p.m. Strategic Partner Dinner
5:30 7 p.m. Dinner
6:30 8 p.m. Strategic Partner Exhibits
8:30 11 p.m. Entertainment
8 USG 40th Annual Computing Conference

KEYNOTE SPEAKER
Markus Zirn VP of Product Management for Oracle Fusion Middleware Oracle Corporation
Markus Zirn leads the development Vertical Business Solutions, the Cloud Datacenter, and the Post ERP Deployment Model for Oracle Applications Unlimited customers. Previously, he created the Strategic Customer Program, which works with Oracle's leading and most innovative Middleware customers.
In Breaking Free fromTraditional IT Constraints - Opportunities for Higher Education, he will discuss strategies for using innovation to embrace emerging technologies
Zirn is the author of Fusion Middleware Patterns, as well as The BPEL Cookbook, rated best book on Services Oriented Architecture in 2007. He has authored multiple articles and spoken on the topic of Service Oriented Architecture at leading industry and analyst conferences. He was formerly a management consultant with Booz Allen & Hamilton's High Tech practice in San Francisco and Duesseldorf, Germany, and vice president of Product Marketing at QUIQ.
Zirn holds a masters degree in Electrical Engineering from the University of Karlsruhe, Germany and is an alumnus of the Tripartite programme, a joint European degree program from Karlsruhe Institute of Technology (KIT), Germany, the University of Southampton, UK, and ESIEE, France.
2:30-3:15 p.m.
Project Horizon: Modernizing Banner In A Modern Methodology Charles Ash, SunGard Higher Education
International Paper 1 Strategic Sponsor
Modernizing Banner is one of the most challenging and exciting projects undertaken at SunGard HE. Banner includes decades' worth of proven programming styles reaching back to a pre-Windows version. Moving Banner to a modernized environment requires us to revisit every line of code in the system. Automated techniques taken from Architecture Driven Modernization (ADM) are being used each step of the way. Join us in this session as we describe the tools and techniques we are using and illustrate how they are being used in the modernization process.

2:30-3:15 p.m. (cont.)
Overview of the LMS Migration Plan, Including Timeline Barry Robinson / Lisa Kafati Board of Regents
International Paper 1 Academic Technology
This session is a discussion of the migration plan to get USG institutions from Vista 8 to the new LMS product. Input from attendees is encouraged.
Birds of a Feather: Technician's Roundup Shaun Bohannon, Macon State College
International Paper 3 General Technology
helpdesk personnel and other PC/Networking support tablets, smartphones, and cloud-based services.
Birds of a Feather: Live@edu: The Microsoft Cloud at
Lewis Noles, University of Georgia
Hastings General Technology
This session is an opportunity for colleagues from institutions who have implemented Microsoft's Live@ edu cloud solution, or colleagues from institutions who are investigating the product to come together and celebrate the successes met, commiserate over obstacles faced, and

KEYNOTE ADDRESS & CONCURRENT SESSIONS | WEDNESDAY
Top Performers Blake Adams, University of West Georgia
Krannert 1 Leadership Development/IT Management
The success of Information Technology Services at the University of West Georgia (UWG) depends on selecting and developing good people. Last summer we looked at the process we use to select new hires and found it to be lacking. Using very traditional interviewing techniques focusing on the technical skill set of applicants and a single applicant encounter during the interview drove our entire hiring decision. We used traditional interviewing techniques focusing on the technical skill set of applicants and a single applicant encounter during the interview drove our entire hiring decision. Then, once hired,UWG did not take advantage of the six-month probationary period. This session describes the process used to improve this critical process.
Free Portable Apps Nathan Wade, Lanier Technical College
Krannert 2 Web Development/Mobile Apps
This presentation will showcase a collection of free portable apps for those in charge of computer upkeep.
Janet Sylvia, University of Georgia
Krannert 3 Web Development/Mobile Apps
During this seminar, we are discussing the status of the Section 508 Refresh that applies to Websites and Webbased content. While the 508 Refresh is still underway, the international guidelines WCAG 2.0 have already been published. Which should we follow? The 508 Standards or it matter which rules we follow? Should we comply with
questions will be answered during the seminar.

USG 40th Annual Computing Conference 9

CONCURRENT SESSIONS | WEDNESDAY
3-3:45 p.m.
My Experience as CIO Barbara White, former CIO University of Georgia LP Gas 3 CIO Leadership Development Track past, the present and the future. Few current CIOs work in an environment where there are not individuals who know the past, who control (or believe they do) the present, and have expert knowledge of the future. And these are not CIOs! Balancing the practical, tactical, and strategic in concert human resource and long-term planning environments requires multiple talents including patience and humor. This Executive IT leadership journey with examples of the good, the bad, and the ugly and a few lessons learned.
3:45-4:30 p.m.

Charles Ash, SunGard Higher Education International Paper 1 Strategic Sponsor
This session will discuss administering and managing Oracle 11G Fusion Middleware, the new version of Oracle Application Server.
LMS Demonstration: What Can the New System Do? Harold Powers / Jeanne Ann Davidson, Board of Regents International Paper 2 Academic Technology
This session is a high-level demonstration of the new LMS that highlights new features and functionality. Input from attendees is encouraged.
10 USG 40th Annual Computing Conference

n Language Class Genevieve Breedon, Darton College
International Paper 3 General Technology
Online Foreign Language students and instructors often feel there is not enough speaking or listening practice because they are not in the face-to-face classroom. This session will demonstrate how Wimba Voice Board and Wimba Voice Email may be used with the GeorgiaVIEW LMS to facilitate auditory and oral practices/assessments in the online classroom to increase speaking and listening opportunities, as well as improve student to student interaction in an online format.
Backup and Recovery Futures Clint Bullock, Board of Regents
Hastings General Technology
Are you able to maintain your current backup and retention backups? Has VMware disrupted your traditional backup devices? Backup administrators are faced with a myriad of challenges. Clients demand more capacity and mobility, backup windows are shrinking, servers are being consolidated into denser virtual environments, and budgets are tighter. In from tape-based backup applications to shaping its future for backup and recovery using disk-based backup with deduplication.
Forging 10X Performance Teams in Information Technology Jack Chasteen, University of West Georgia
Krannert 1 Leadership Development/IT Management
This presentation focuses on three considerations essential for improving productivity in Information Technology: 1
performance 2. a structured and systematic approach for improving
individual performance 3. techniques for leveraging the abilities of group members
teams that share common goals and direction S keys to motivation and attitude, developing an individual skills matrix, and creating a skills "depth chart" for the team.

3:45-4:30 p.m. (cont.)

Steve Burrell, Georgia Southern University
Krannert 2 Web Development/Mobile Apps
This presentation is an overview of Georgia Southern's mobile application andWeb strategy, and a demonstration of our implementation of Blackboard Mobile, mobile-enabled Websites, and custom-developed Web applications.
Rapid Academic Micro Site Development with Drupal OpenScholar Gautam Saha, Georgia Gwinnett College
Krannert 3 Web Development/Mobile Apps
by faculty has morphed from the realm of manually creating hundreds of static Web pages to robust content time manually creating directories on an Apache server and making faculty use a myriad of Web editors and a plethora of FTP tools to create content. This presentation shares features, strengths, and the implementation process of OpenScholar. OpenScholar enables faculty to quickly modern, highly customizable and adaptable to a myriad of types of plug-ins.

CONCURRENT SESSIONS | WEDNESDAY
4-4:45 p.m.

Management Beth Brigdon, Georgia Health Sciences University
LP Gas 3 CIO Leadership Development Track
I wish there had been an operations manual for this job. You know....one complete with a table of contents and a full keyword searchable index? While there are many best practices and lots of management frameworks, there's a lot of heavy lifting by the person sitting in the chief information understands the reasons behind why these processes are important and jumps right to a focus on determining how to create them; initiating and managing an inter-professional, cross departmental team, and determining what "teams" you might need as you go along. Examples to help create structured meetings, and techniques to leverage these groups for budget requests will also be provided. In addition, examples of monthly monitoring and control reports for annual budget allocations, for developing Tech Fee budgets, for certifying work against professional services contracts, and building capital refresh plans will also be available.
4:45-5:30 p.m.
Toby Krohn, Cisco Systems
International Paper 1 Strategic Sponsor
Video is changing the way we work, live, and learn. Come see how Cisco is leading the way.
Integration with LMS: What We Know and What We Don't Know Ryan Ross, Board of Regents
International Paper 2 Academic Technology
This session is a discussion of how the new LMS system integrates with existing data load process, powerlinks, and external authentication. Input from attendees is encouraged.

USG 40th Annual Computing Conference 11

CONCURRENT SESSIONS | WEDNESDAY
4:45-5:30 p.m. (cont.)
Open-Source Brian Whigham, University of Georgia
International Paper 3 General Technology
This is an informal session for discussing open-source virtual desktop infrastructure options. We'll address questions such as: What's everyone doing with VDI? Are you using Windows terminals? Do kids really need MS Why not do it old-school, terminal style? Why buy thin clients when we surplus thousands of old PCs every year?
Windows 7 is NOT Secure Wally Beck, Gainesville State College
Hastings General Technology
We quickly discovered that Windows 7 "Users Group" accounts can easily become infected by malware. So GSU implemented a variety of free unique security enhancements based on the latest malware attack vectors to make Windows 7 safe. Now, Windows 7 is so secure that we don't need to run useless anti-virus software or User Access Control (UAC). How is this possible? No, we're not whitelisting apps and we're not using DeepFreeze! Come out and learn more about these useful tips/tricks.
Dale Driver, University of West Georgia
Krannert 1 Leadership Development/IT Management
With continually limited resources, IT shops are expected to maintain operations while actively engaging in new projects. The struggle to balance maintenance, support, and project work can create an ever-growing backlog of and customer service aspects of the organization. This presentation will focus on foundational project management techniques and a governance model that can backlogged work, manage future work, and improve the performance of project work.
12 USG 40th Annual Computing Conference

Shweta Dalmia, University of Georgia
Krannert 2 Web Development/Mobile Apps
This session focuses on how with teamwork, technology, and hybrid agile technique, our team successfully overcame all hurdles and implemented the universitywide, Web-based Academic Planning System application on an aggressive timeline. This system documents the planning and evaluation processes at UGA that support continuous improvement and evidence-based decision making. Presenters will explore resources allocated to the project, the technology used, and the problems faced, and lessons learned.

Improvement and Application Rewrite Basit Hussain, University of Georgia
Krannert 3 Web Development/Mobile Apps
University Testing Services is responsible for the administration of university-wide testing programs. UGA tests in English and Mathematics at Orientation, with the results determining correct course level placement. Results had been processed using an in-house system developed 20 years ago, which had major drawbacks that caused delays in processing. EITS resolved these problems by rewriting the program using ETL (Extract-Transform-Load) and the latest Web technologies to improve the performance, reliability, availability, and user experience. The current system is entirely online and has reduced processing time
5-5:45 p.m.
CIO Panel Discussion: Recognition and Motivation Steve Burrell, Georgia Southern University John Bryan, Clayton College & State University Reid Christenberry, Georgia Perimeter College Royce Hackett, Georgia Southwestern State University
LP Gas 3 CIO Leadership Development Track
This panel discussion is designed to inspire USG IT leadership through live discussions and exchange of across the University System are doing to enhance IT employee job satisfaction, professional development, job

THURSDAY AT A GLANCE
7 8:15 a.m. Breakfast
8:15 10 a.m. Concurrent Sessions
10 10:30 a.m. Refreshment Break
10:45 11:30 a.m. Concurrent Sessions
11:30 a.m. 1 p.m. Lunch
1 2:45 p.m. Concurrent Sessions
2:45 3:15 p.m. Refreshment Break
3 6 p.m. Open Golf Tournament, Phase II
3:15 4 p.m. Concurrent Sessions
3:30 6 p.m. Strategic Partner Exhibits
5 7 p.m. Dinner
8 11 p.m. Entertainment

8:15 -9 a.m.

Mark Pare, Oracle
International Paper 1 Strategic Sponsor
Weblogic Basic, Weblogic Suite, Weblogic Management Pack, Domains, Admin Server, Managed Servers, Clusters, Node Manager...these are just a few of the new Weblogic terms you've heard. This session is designed to introduce you to the Weblogic terminology and enhanced functionality available with Weblogic Suite. We will also introduce you to the concepts of managing Weblogic for Banner and non-Banner (Java) environments.
Custom Tools and DegreeWorks Melissa Kell, University of Georgia
International Paper 2 Academic Technology
This session demonstrates how we used the data from the DegreeWorks Web audit to create a customized tool for students and advisors. Some of the topics we'll explore are: outweigh the risks.
Our Attempt at Building a Flexible, Extensible and Robust Web Hosting Environment for Campus Brian Whigham, University of Georgia
International Paper 3 General Technology
How did our Web hosting environment grow from one physical server to 42 virtual servers? Customer: "I want PHP, databases, Ruby, Java, a staging and dev environment, and all that. Plus, it needs `six nines'." Me: "I want centralization, satisfaction."This session will present our attempt at building such an environment using MySQL, Apache, Tomcat, RHEL, and a load balancer. While it's still a work in progress, we'll we headed?
Be sure that your smartphone and all other mobile electronic devices
USG 40th Annual Computing Conference 13

CONCURRENT SESSIONS | THURSDAY
8:15 -9 a.m. (cont.)

Rachel Moorehead, University of Georgia
Hastings General Technology
This session is a presentation of theUniversity ofGeorgia's implementation of Microsoft's Live@edu, discussing migration planning and lessons learned, the management tools available, and support options developed for the UGA community. Plans for the anticipated future migration to
Plan Curt Carver, Board of Regents
Krannert 1 Leadership Development/IT Management
as he presents his vision of strategic directions for the USG and how the Information Technology Services (ITS) strategic plan aligns with the USG Strategic Plan. Focus is on strategic futures in IT that support the USG vision of creating a more educated Georgia.

Tracy Adkins, Georgia Perimeter College
Krannert 2 Web Development/Mobile Apps
Georgia Perimeter College is in its second, and is preparing to go into a third, year of testing mobile devices and apps in its Health Science programs. GPC is also beginning an expansion of mobility testing into other disciplines at the college through a program called "iTeach." This presentation will discuss each of our mobile programs including how we setup and managed the deployments, selected apps, created podcasts, and gathered student and faculty feedback.

Janet Sylvia, University of Georgia
Krannert 3 Web Development/Mobile Apps
Section 508 requires that Web-based information and data be equally accessible to individuals with and without disabilities. The Board of Regents has determined that USG institutions fall within the scope of Section 508. What does this mean for Web designers or anyone who uploads content to a Website or Web-based location? How do we learn the skills and techniques necessary for creating 508-compliant content? In this seminar, a panel of founding members from the UGA Web Accessibility Group will discuss the formation and purpose of our group, and share insights on forming a Web Accessibility Group at your institution.
9:15 -10 a.m.

Mark Pare, Oracle
International Paper 1 Strategic Sponsor
Because of the size, complexity, and criticality of today's enterprise IT operations, the challenge for IT professionals is to be able to maintain high levels of component availability and performance for both applications and all components that make up the application's technology stack. Monitoring the performance of these components and quickly correcting problems before they can impact business operations is crucial. Enterprise Manager functionality that supports the timely detection and enterprise. We'll look at what functionality you already own and expose the features that you can currently use.
Erwin Carrow, Board of Regents
International Paper 2 Leadership Development/IT Management
This session provides attendees an overview of a SelfHelp/Self-Paced set of tools to assist them in preparing CD of the tools, and a brief walkthrough of the materials will be presented.

14 USG 40th Annual Computing Conference

9:15 -10 a.m. (cont.)
It's All About Status Brian Whigham, University of Georgia
International Paper 3 General Technology
Last year, we'd barely launched status.uga.edu. Well, we're still using it. And it's better than ever. It's got some new features, with more on the way. This presentation will address questions such as: How has it changed the image of Central IT? How has it helped IT support?
Lance Hundt, Gainesville State College
Hastings General Technology
Do you ever get or have any questions like "Is TCO more important than ROI when looking at desktop virtualization?" or "Can the CLOUD really save me costs or is it more vaporware?" If so, then come to this session to hear two USG institutions share their experiences and cost analysis after running VDI/Virtual Labs for over three years. CAPEX and Microsoft licensing for virtual desktops will be discussed. Plus, there'll be a special look into outsourcing virtual desktops to an external cloud and what options are available today!

Steve Burrell, Georgia Southern University
Krannert 1 Leadership Development/IT Management
Results of a study conducted by researchers at Georgia Southern University with 17 USG institutions concerning job satisfaction, job replacement, recognition, supervision, and other factors will be presented and discussed.

he

Nan Seamans / Laura Burtle, Georgia State University William G. Potter, University of Georgia
Krannert 2 Leadership Development/IT Management
The Dean of Libraries and the Associate Dean of Libraries at Georgia State University and the University Librarian and Associate Provost at the University of Georgia, who chaired the committee that developed the USG Copyright Guidelines, will discuss issues argued in the Georgia State Case, current USG Copyright Guidelines, fair use, and more.

CONCURRENT SESSIONS | THURSDAY
ia Meaningful Janet Sylvia, University of Georgia Krannert 3 Web Development/Mobile Apps
Please join us for a live Webinar hosted by the UGA Web Accessibility Group and presented by Kara Stark from Automatic Sync. This Webinar will address how to reach 508 compliance. It will also cover searchability, navigability, content hosted on educational media portals such as lecture capture systems, YouTube, and iTunesU.
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CONCURRENT SESSIONS | THURSDAY
10:45 - 11:30 a.m.
Blackboard Enterprise Instant Messaging Karen Watson, Fort Valley State University
International Paper 2 Academic Technology
This presentation is an update from last year's conference on the progress Fort Valley State University had made using this instant messaging tool, formerly called Pronto, to increase retention and improve student services.
PeachNetSM Ed Maioriello, Board of Regents
International Paper 3 General Technology
This session is a recap of what's happened on PeachNetSM since the last Rock Eagle conference.
Birds of a Feather: Storage and Backups Clint Bullock, Board of Regents
Hastings General Technology
Discuss with colleagues and peers storage and backup technologies including Cloud Storage, SAN, iSCSI, Fibre channel, NFS, CIFS, tapes, backup to disk, data deduplication, snap shot, cloning, and data replication.
Managing Projects and Motivating People Bryson Payne, North Georgia College & State University
Krannert 1 Leadership Development/IT Management

we saw our project management needs grow past the level of our in-house project tools. In this session, you'll see a number of outsourced/hosted tools we reviewed, including the project, portfolio, and team management tool that Facebook uses for its own developers. In the end, we saved tens of thousands of dollars, found a low-overhead solution that doesn't require a full-time PMO, and saw our teams more energized than ever.

Naga Krishna Gollapudi, University of Georgia
Krannert 2 Web Development/Mobile Apps
The University of Georgia's Enterprise Information Technology Services (EITS) strives hard to provide practical presentation, we demonstrate the successful use of current and emerging technologies, along with the ability to sketch designed to assist student athletes and the UGA Athletic several features such as viewing those forms, generating reports, etc.
Marcia Poulos, Albany State University
Krannert 3 Web Development/Mobile Apps
What better way to market your ideas as an institution than to provide a state-of-the-art well-maintained Website. Albany State University will share the importance of an up-to-date interactive site and the input faculty, opportunity to view the inner workings of maintaining an content managers. It's great for institutions that may not members of the institution can be utilized as a team to get the job done successfully.

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1-1:45 p.m.
Pete Hatton,Oracle
International Paper 1 Strategic Sponsor
Information (FERPA), Health Information (HIPAA/HiTech), and Credit Card (PCI) Information. We focus on protecting information where it is stored as well as while it is in transit, redacting private data in both production and nonproduction systems, and active monitoring of database activity and access.
A Tale of Three LMS Pilots David Robinson, Georgia Gwinnett College
International Paper 2 Academic Technology
This presentation shares the results of a case study where Blackboard 9 and Desire2Learn - were piloted by several groups of faculty and students over the course of three semesters. The pilot environment was not a sandbox, but a functionally rich environment that enabled them to fully collaborate and communicate. The methodology, challenges, and instruments used to measure, quantify, and analyze the results of the pilot will be shared.
Alive and Clicking: Turning to a New Clicker System at
Sherry Clouser, University of Georgia
International Paper 3 General Technology
Thinking about establishing one centrally-supported clicker system at your institution? A) Yes; B) Maybe; C) Not Really. If you answered A, B, or C, this session is for you! In this session, attendees learn about UGA's recent implementation of Turning Technologies ResponseCard NXT and ResponseWare from three perspectives: faculty, share their thoughts about the process midway through are encouraged to share their experiences with using and support clickers in their classrooms.

CONCURRENT SESSIONS | THURSDAY
Nicholas Phan, Georgia Gwinnett College
Hastings General Technology
We present how to setup an iMac or Macbook in dual boot mode, which allows a user to choose a preferred operating system, either Mac OS or Windows 7, depending on their need. We will also show how to set Active Directory authentication for Mac OS.
Collaborative Service in Student Learning Environments Carl Lovins / Bruce Holmes, Georgia Institute of Technology
Krannert 1 Leadership Development/IT Management
This presentation focuses on the partnership or
Information Technology and the Library and Information Center, and how this has grown from the introduction of the Library West Commons to where we are now with other partners providing student services in the Clough Undergraduate Learning Commons.
Campus Portal and Email in the Cloud Bill English, Augusta State University
Krannert 2 Web Development/Mobile Apps
Augusta State University recently replaced its in-house Sungard Luminis portal with myCampus from CampusEAI and replaced its in-house email system with the Microsoft Live@edu. Both new systems are cloud-based and both systems were rolled out on the same day. Augusta State tied these systems together with their local Microsoft Active Directory using Microsoft Forefront Identity Manager CampusEAI developers completed this project over an eight-month period. This session will give details of the planning, infrastructure changes, challenges, and lessons learned from this very ambitious project.

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CONCURRENT SESSIONS | THURSDAY
1- 1:45 p.m. (cont.)

Mai Yin Tsoi, Georgia Gwinnett College
Krannert 3 Web Development/Mobile Apps
Organic chemistry (Orgo) is one of the most challenging courses to pass in part because traditional Orgo courses do not address that humans learn in a variety of ways based on their strongest modes of intelligence. We addressed this by providing Orgo students with targeted, multimedia resources and Apple iPod Touch devices to view and use the resources. Students could then access and interact with the course content in a variety of ways outside the classroom. Our presentation looks at the challenges, observations, and lessons learned from implementing mobile learning in the Orgo classroom.
2-2:45 p.m.
Identity and Access Management: Preventing Fraudulent Pete Hatton, Oracle
International Paper 1 Strategic Sponsor
During this presentation, we review how hackers attempt to gain access to your systems using Fraudulent Token replacement and Access requests outside typical demographics for the user. We review how multifactor authentication can be used to verify the validity of access requests using a Risk-Based assessment of the request and how access rights can be appropriately maintained to prevent using an Over-Privileged account to circumvent the authentication strategy.
This Is How We Roll Nicole de Vries, Columbus State University
International Paper 2 Academic Technology
Banner users may resist copying section data from term to next like term due the nature of changes needed to keep about simple procedures, checks, and technical solutions CSU developed to successfully implement a "rolling terms" process. Afraid some sections might not get reviewed? Problematic coding, fee, and curriculum changes? Our roll process discussion will show areas where man-hours can be regained, and cover how we beat these challenges with reports and SQLs! Come share in the solutions and best practice concepts in managing section data.
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Brian Whigham, University of Georgia
International Paper 3 General Technology
This is an informal session for discussing open-source virtualization options. VMWare, Hyper-V? No. Let's talk about some LXC and KVM -- maybe even VirtualBox . Why not use LXC (containers) instead of VMWare?

Wally Beck, Gainesville State College
Hastings General Technology
We've deployed Windows 7 with tightened security permissions to protect against malware. No one has administrator permissions. But how do you implement this without creating a support nightmare and angry users? The simple answer is God Mode. God Mode (DOOM reference intended) is an in-house application that allows our users to temporarily grant themselves administrator permissions in a managed and monitored fashion. It's a unique, trustdependent approach to providing excellent IT support.
Media Management in the Modern Millennium Kevin Pittman, Georgia Institute of Technology
Krannert 1 Web Development/Mobile Apps
Join us for a journey into how one man at Georgia Tech took a jumble of antiquated streaming media systems from early 2000 and completely overhauled them into and management system. Learn how the content in a nearly three TB repository is managed on a daily basis via this new system, which is fully integrated with Georgia transformed in the background to a standard MP4 format, then immediately made available for sharing via built-in browser, HTML embedding, and RSS feeds.
Be sure that your smartphone and all other mobile electronic devices

2-2:45 p.m. (cont.)
HTML to XML/XSL: Lessons Learned Jay Knape, Columbus State University
Krannert 2 Web Development/Mobile Apps
We will share how Columbus State University has successfully transitioned from an HTML-managed page layout to an XML/XSL-managed page layout Web execution strategy, development surprises, and resulting
TsoiChem: A Mobile App Development Project to Meet Mai Yin Tsoi, Georgia Gwinnett College
Krannert 3 Web Development/Mobile Apps
What would happen if a school met its own educational needs by looking to its own student population? Information technology graduates are lacking the necessary skills and experience needed by today's employers. Students enrolled in Organic Chemistry often struggle with the content due to its visual nature. To address these two seemingly nonrelated educational issues, our software development students have been "hired" to design and develop a mobile application to help tutor and teach the Organic Chemistry concept of "functional groups" by involving multiple avenues of learning. Challenges, observations, and lessons learned from this interdisciplinary project will be presented.
3:15- 4 p.m.
Charles Ash, SunGard Higher Education
International Paper 1 Strategic Sponsor
Banner Database Extension Utility adds six new columns to the Banner database tables as part of the Banner Evolution Project. The Banner Evolution is a three-phased project consisting of the Database Extension Utility, Horizon, and MEP (Multi-Entity Processing). With the Banner Extended Database, achieved by running the Database Extension Utility, Sungard HE is diminishing the complexity of work of the database to support MEP. Come join this session and see what it's all about.

CONCURRENT SESSIONS | THURSDAY



Jocelyn Clark, Georgia Perimeter College
International Paper 2 Academic Technology
The implementation of SGHE's Enrollment Management Suite, including the full-scale install of the Operational Data Store, Enterprise Data Warehouse, and IBM Cognos reporting tool, has presented challenges and opportunities for GPC. We will present a live demonstration of the data process, and population of Cognos RAP (Recruiting and Admissions Performance) dashboards. This presentation also relates best practices derived and lessons learned from our ongoing journey through this multi-million dollar project.
System Administration with Open Source Tom Boyle, Kennesaw State University
International Paper 3 General Technology
This session introduces the audience to open source tools in use by the Online Development Group at KSU that include network/service/system monitoring and alerting, hardware documentation, departmental process and source code management. In this presentation, we identify reasons for choosing particular software, highlight certain features, demonstrate important functions, and encourage the audience to share and discuss their issues and choices. While the presentation focuses on the administration of Linux servers, many of the tools have cross-platform appeal.
Forefront Identity Manager - Piecing It All Together Terry Bailey, Dalton State College
Hastings General Technology
Dalton State College has partnered with Cnetics Technologies and Microsoft to implement Forefront Identity Manager (FIM). The presentation will focus on Dalton State's implementation and use of FIM to provision user accounts from Banner to Active Directory and provide authentication/password resets for desktop and Luminis logins.

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CONCURRENT SESSIONS | THURSDAY
3:15- 4 p.m. (cont.)
Computer Application Training: An Integral Part of Leadership Development Patrice Nyatuame, Savannah State University
Krannert 1 Leadership Development/IT Management
This presentation demonstrates situational events that show that by applying technology to improve readiness process or performing certain actions with great precision. On the other hand, leadership development programs concentrate on conditions such as decision making, management skills, and goal setting. These powerful tools foster the positioning of important decision making and and supervisor.
Jay Knape, Columbus State University
Krannert 2 Web Development/Mobile Apps
Considering changing your institution's Web domain? Come hear how Columbus State University moved its domain from colstate.edu to ColumbusState.edu without each and every individual on campus.
Extending Library Services to Mobile Devices: Applications and Interface Projects Katie Gohn, Board of Regents
Krannert 3 Web Development/Mobile Apps
reaching library patrons and remote students. But what services are best suited for mobile devices, and how do we best implement those services? This session will focus on applications and mobile interfaces developed by GALILEO and other libraries across Georgia. Particular attention will be placed on the beta Digital Library of Georgia historic photograph iPhone application. We hope to stir discussion and questions on the use of mobile devices for library services during the presentation.
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FRIDAY AT A GLANCE
7 - 8:30 a.m. Breakfast
8:30 10:15 a.m. Concurrent Sessions
10:15 10:45 a.m. Refreshment Break
10:45 a.m. 11:30 a.m. Concurrent Sessions

8:30 -9:15 a.m.
They Are a Changing Ben Grubin, Enterasys Networks
International Paper 1 Strategic Sponsor
The compelling economic drivers for data center virtualization and the Cloud drive widespread adoption into higher education environments. Implementation of these transformational technologies is changing both application placing stress on existing IT management and support mechanisms. The design, security, and management of today's network must evolve in order to provide the critical application services needed for the future. Join Enterasys as to help you realize your desired virtual data center and Cloud benefits.
The Matrix: A Shared Infrastructure Plan to Support an Academic Private Cloud Lew Lefton, Georgia Institute of Technology
International Paper 3 General Technology
We give an update on theGTVlab and Matrix projects and share our experience in transitioning a large portion of the Vlab project from VMware to Hyper-V and using the latest AmD Interlagos CPUs. We discuss recent improvements of Citrix XenDesktop 5.0, and our initial impressions of Microsoft RemoteFX. The School of Math will present their experience with the Red Hat Virtualization Manager based on Linux KVM and the Spice protocol. Finally, we present our current status in transitioning toward a VDI-oriented academic private cloud, and current experiments using platforms like Microsoft Concero and OpenStack.
Birds of a Feather: Preparing for the LMS Migration Charles Smith, Macon State College
Hastings Academic Technology
This session is targeted toward LMS administrators and instruction designers who are involved in the upcoming migration from Blackboard Vista to the next LMS. It will be a roundtable discussion among participants to discuss ideas that can be used to facilitate the transition to the next LMS system.The sharing of ideas and concepts for best practices for the move will be encouraged. This will be an audiencedriven session presented by Vista administrators who are planning the migration at their respective institutions.
USG 40th Annual Computing Conference 21

CONCURRENT SESSIONS | FRIDAY
8:30 - 9:15 a.m. (cont.)
Leveraging the vSphere Management Assistant (vMA) Shane Blackwell, Georgia Institute of Technology
Krannert 1 General Technology
As of the latest version of VMware ESX, the Console Operating System (COS) has been deprecated in favor of the vSphere Management Assistant (vMA). In this session, your VMware vSphere environment.
Relational Database Standards and Practices for Web Development Chris Spruck, University of West Georgia
Krannert 2 Web Development/Mobile Apps
This presentation provides a survey of various standards, naming and formatting conventions, normalization and optimization principles, data and referential integrity, and schema design.

Jonathan Harris, Georgia Perimeter College
Krannert 3 Web Development/Mobile Apps
The MediaSpot multi-media labs opened at GPC in Fall 2010. The challenge, seen from an IT perspective, was how to let students know what camera and audio equipment was available, and what workstations were in use at any
existing Drupal module that allowed it to work with AD The end result is a fully functioning equipment reservation and management application that allows GPC students to reserve equipment from any Internet-enabled device.

9:30 - 10:15 a.m.

Mark Pare, Oracle
International Paper 1 Strategic Sponsor
The three themes featured for the new 11G Database include improved manageability, improved failure diagnostics, and improved Very Large Database (VLDB) management. Let's open the hood and take a look at these new features that help Oracle improve its self-managing capabilities. This session will cover Oracle DB features that you already own, such as OEM, diagnostic and tuning, repair advisors, plan management, memory management, and PL/SQL, and a few you may not, such as advanced compression, real application testing, and partitioning.
Support During LMS Migration: What to Expect Rann Rudisill / Liz Johnson, Board of Regents
International Paper 2 Academic Technology
This session is a discussion of what support features/ functionality will be used during the LMS migration period. Input from attendees is encouraged.
Enterprise Transformation Phase 3 Lonnie Wormley, Albany State University
International Paper 3 General Technology
Communication is vital to any organization, whether face-to-face, via email, or by telephone. To remain viable in the new millennium, institutions of higher education Enterprise Transformation Phase 3 project introduces telephony and cloud-based wireless network management into their Campus Enterprise. Join us to explore the project from beginning to end, with a discussion on how regulatory requirements from GTA were addressed and the approach taken to involve the institution stakeholders for the design of our contact center.

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9:30 - 10:15 a.m. (cont.)
Birds of a Feather: LANDesk Robert Riding, Georgia Institute of Technology Stanton Gatewood / Jack Delinsky, Board of Regents
Hastings General Technology
This session is an informal session for information sharing among the USG institutions that have made the decision to purchase LANDesk through the SRS contract. Representatives from LANDesk will be available for questions.
Mark Elliott, Georgia Perimeter College
Krannert 1 Academic Technology
Georgia Perimeter College has been live in production with a robust Banner Dupe PIDM Remediation Tool since November 2010. Banner functional and technical users will describe their experience working with N2N Services to customize and deploy N2N Services' Dupe PIDM Remediation Tool, and our subsequent success remediating PIDM duplicates.
Fighting Backlink Spam Adam Arrowood, Georgia Institute of Technology
Krannert 2 General Technology
Georgia Tech OIT has discovered that a growing number of our institution Websites contain backlink spam, often in the form of links to sites illegally selling pharmaceuticals. The presence of these backlinks violates the Georgia Tech CNUSP, and the discovery, eradication and prevention of all backlink spam is now a priority with OIT. This presentation from backlink spam.

CONCURRENT SESSIONS | FRIDAY


Eric Floyd, Georgia Southern University
Krannert 3 Web Development/Mobile Apps
On campuses, few buzzwords resound like "mobile." Students are texting and playing "Angry Birds," but how can we enable content and resources so they have something productive to do? Georgia Southern's answer: Eagle Mobile. Eagle Mobile is our implementation of BlackboardMobile Central, which provides mobile access to resources and services on our campus such as maps, Android, iPhone, and Blackberry. Discover how you can get started with Eagle Mobile, what students say about it, and lessons learned. Download the app in the session or get a preview of it live.

Be sure that your smartphone and all other mobile electronic devices

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CONCURRENT SESSIONS | FRIDAY
10:45 - 11:30 a.m.
Online Student Retention Rates and Learning Outcomes Beatriz Potter, Valdosta State University
International Paper 2 Academic Technology
Unfamiliarity with online course delivery methods and course structure can have an adverse impact on student retention rate and learning outcomes. A student orientation University (VSU) Department of Modern and Classical Languages (MCL) has been implemented in recent years. The goal of the orientation is to support students as they enroll in the class and start working on the online classes. students. Participants will learn various challenges and strategies implemented to foster a more collaborative and interactive online environment.
the Classroom Elizabeth Omiteru, Valdosta State University
International Paper 3 General Technology
Collaborations are very important especially in higher learning. The Valdosta State iDocs group was created to research iPad apps that would promote engagement and interactivity in the classroom. One of our main goals is to research and examine these apps, and share information and best practices about the apps we have used that we believe would improve teaching in the classroom. In this hands-on and interactive session, presenters will share a few of these apps. Participants are encouraged to bring their iPads; participants without iPads are welcome to attend.
Behaviors David Disney, Board of Regents
Hastings Leadership Development/IT Management
customer interactions. This presentation focuses on proven redirecting the focus into a positive experience with the right understanding, skills, and resources. This engaging presentation demonstrates roles and skills that can improve ability to communicate and focus on the issue, not the emotion, and move toward a resolution. Participants will learn techniques and desired outcomes that change the way people react and re-communicate, leaving customers talking about us for the right reasons.
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Learned Joe Amador, Georgia Perimeter College
Krannert 1 Leadership Development/IT Management
This session is presented as a follow up to our 2010 presentation "Project Intake or Take Out." In 2010, Georgia presented our initial development and implementation of our project intake process. This session provides an how we marketed our services to customers, and lessons learned.
Maureen Akins, Augusta State University
Krannert 2 Web Development/Mobile Apps
How long is "right" for classes and training in today's online and mobile environment? This session looks at a common stumbling block, "Butts in the Seat" mentality, to
Testing Tools for Sys Admins and Web Designers Brian Whigham, University of Georgia
Krannert 3 Web Development/Mobile Apps
How do you test a new Website, aside from just putting it on your production server? How do you verify that a remote lab can talk to your local servers, without a key to the lab? Why isn't mail going through? With the right tools , you can answer these and many other questions that arise for systems and network administrators or Web developers. at tools such as traceroute, ping, and dig, and show how to log into remote machines and have them do your bidding.

MODERATORS
The following is a list of moderators for the 2011UniversitySystemAnnualComputingConference:

Maureen Akins, Augusta State University Bill Anderson, Augusta State University Rod Ashbaugh, Augusta State University Scott Baldwin, Bainbridge College Jay Beck, Columbus State University Rick Beezley-Thibodeau, Columbus State University Abraham Baldwin, Columbus State University
Derek Brown,Columbus State University Dorea Browning, Darton College Brian Bustos, Darton College Mike Christenberry, East Georgia College Karen Clark, Fort Valley State University Anna Clouser, Fort Valley State University Wally Currah, Gainesville State College David DeVane, Georgia Gwinnett College Mai Yin Dunn, Georgia Gwinnett College Jeanette Eckles, Georgia Highlands College Rob Elliott, Georgia Institute of Technology Cynthia English, Georgia Perimeter College Jocelyn Floyd, Georgia Perimeter College Mark George, Georgia Perimeter College Ed Hardy, Georgia Perimeter College Reid Harsha, Georgia Perimeter College Aaron Harvester, Georgia Perimeter College Terry Hillery-Jackson, Georgia Perimeter College
Ken Holloway, Georgia Perimeter College Valora Hunter, Georgia Perimeter College Steve Jerome, Georgia Perimeter College Christopher Kiewel, Georgia Perimeter College John Knape, Georgia Southern University Andrew Kral, Georgia Southern University Heidi Marabotto, Georgia Southern University
Robyn Moss, Georgia Southwestern State University Leslie Nix, Georgia State University Cheryl Nyatuame, Kennesaw State University

Shaun Olson, Macon State College Douglas Owen, Macon State College Derrick Payne, Macon State College Terri Ragin, Middle Georgia College Bryson Richardson, North Georgia College & State University William Riding, North Georgia College & State University Patrice Robinson, Savannah State University Robert Rogers, Southern Polytechnic State University Sherry Rountree, University of Georgia Wayne Shoultz, University of Georgia Jill Smalley, University of Georgia Lynette Smith, University of Georgia Shawn Stanaland, University of Georgia Kathy Tew, University of West Georgia Josh Thacker, University of West Georgia Matias Tsoi, University of West Georgia Lisa VanBrackle, Valdosta State University Susan Watson, Waycross College

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PRESENTERS

The following is a list of presenters for the 2011UniversitySystemAnnualComputingConference:

Blake Adams, University of West Georgia Tracy Adkins, Georgia Perimeter College Maureen Akins, Augusta State University Joe Amador, Georgia Perimeter College Adam Arrowood, Georgia Institute of Technology Charles Ash, SunGard Higher Education Terry Bailey, Dalton State College Wally Beck, Gainesville State College Shane Blackwell, Georgia Institute of Technology Shaun Bohannon, Macon State College Tom Boyle, Kennesaw State University Genevieve Breedon, Darton College Beth Brigdon, Georgia Health Sciences University John Bryan, Clayton State University Steve Burrell, Georgia Southern University Laura Burtle, Georgia State University Jack Chasteen, University of West Georgia Reid Christenberry, Georgia Perimeter College Jocelyn Clark, Georgia Perimeter College Sherry Clouser, University of Georgia Shweta Dalmia, University of Georgia Nicole de Vries, Columbus State University Dale Driver, University of West Georgia Mark Elliott, Georgia Perimeter College Bill English, Augusta State University Eric Floyd, Georgia Southern University John Floyd, Georgia Southern University Naga Krishna Gollapudi, University of Georgia Ben Grubin, Enterasys Networks Royce Hackett, Georgia Southwestern State University Jonathan Harris, Georgia Perimeter College Pete Hatton, Oracle Bruce Holmes, Georgia Institute of Technology Lance Hundt, Gainesville State College Basit Hussain, University of Georgia Mark Jordan,University of Georgia Melissa Kell, University of Georgia Jay Knape, Columbus State University Kathy Kral, University of West Georgia Toby Krohn, Cisco Systems Lew Lefton, Georgia Institute of Technology Carl Lovins, Georgia Institute of Technology Rachel Moorehead, University of Georgia Lewis Noles, University of Georgia Patrice Nyatuame, Savannah State University Elizabeth Omiteru, Valdosta State University Mark Pare, Oracle

Bryson Payne, North Georgia College & State University Nicholas Phan, Georgia Gwinnett College Kevin Pittman, Georgia Institute of Technology Beatriz Potter, Valdosta State University William G. Potter, University of Georgia Marcia Poulos, Albany State University Ken Quattlebaum, Georgia Perimeter College Rob Riding, Georgia Institute of Technology David Robinson, Georgia Gwinnett College Gautam Saha, Georgia Gwinnett College Nan Seamans, Georgia State University Chris Seymour, University of Georgia Charles Smith, Macon State College Chris Spruck, University of West Georgia Janet Sylvia, University of Georgia Rick Tew, Columbus State University Robert Thacker, Southern Polytechnic State University Mai Yin Tsoi, Georgia Gwinnett College Nathan Wade, Lanier Technical College Karen Watson, Fort Valley State University Brian Whigham, University of Georgia Barbara White, University of Georgia Sheila White, Georgia Perimeter College Lonnie Wormley, Albany State University

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ROCK EAGLE STAFF

Doug Ahern
Peter Anderson Robin Blanchard Michael Bracewell
Clint Bullock Suzanne Colquitt
Steve Coopat Jay Cotton Buz Dale
Bruce Johnson Bob Jones
Glenn Leavell Ed Maioriello
Dave Nix Stan Peachey Mark Plaksin Barry Robinson James Schwind
Tony Small Andrew Waskiewicz
Todd Watson Charles Weeks Brent Wheeler
Bill VanWie
Operational/Program Committee
Committee Chair Beverly Norwood
Committee Co-Chair John Scoville
Michael Bracewell George Hernandez Eloise Laster (Advisor)
Glenn Leavell Ed Maioriello Karen Nunn (Advisor) Barry Robinson
Conference Services Beverly Arnold Kathryn Blake George Bond Mindy Castillo Tracy Kent Kathy Meeler
Beverly Norwood Karen Scoville
Deborah Shackleford

Conference Chair Denise Samples
Conference Director Marie Steed
Technical Support Coordinator Suzanne Colquitt

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STRATEGIC PARTNERS
The Board of Regents of the University System of Georgia and Information Technology Services would like to thank all our partners for their generous support of the USG Annual Computing Conference 2011.
DOUBLE PLATINUM LEVEL

GOLD LEVEL SILVER LEVEL

BRONZE LEVEL

Avaya

Blackboard Inc.

PROSYS

SunGard Higher Education

COPPER LEVEL

Adcap Network Systems, Inc. ADVA Optical Networking Apple Inc. Brocade Canon CDW-G Dell Inc. Disys Solutions Inc.

Evisions GALILEO Georgia Public Web Howard Technology Solutions MXN Corporation NEC Display Solutions of America Presidio Networked Solutions Southern Computer Warehouse (SCW)

Speedlink Solutions Software Resource & Services Symantec TouchNet Information Systems Inc. Tripp Lite Turning Technologies

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