Fact sheet, Operations Center 2020

FACT SHEET
OPERATIONS CENTER

2020

TIMOTHY C. WARD COMMISSIONER RICKY MYRICK CHIEF OF STAFF AHMED HOLT ASSISTANT COMMISSIONER FACILITIES DIVISION

The Operations Center plans, implements and coordinates the GCIC program, provides emergency management situational awareness, disseminates critical information to the executive staff, and supports
the Georgia Department of Corrections (GDC) daily operations and exercises.

OVERVIEW
Manage a 24-hour Georgia Crime Information Center (GCIC)/National Crime Information Center (NCIC) Terminal including Georgia State of Pardons and Paroles (PAP) after-hours, and fully support internal entities regarding GCIC
Receive and process incoming calls regarding emergency or unusual incidents
Disseminate incident information to the procedurally identified personnel
Serve as a point of contact (POC) to Georgia Emergency Management Agency (GEMA), GCIC and other state agencies
DAILY OPERATIONS
GCIC/NCIC ENTRIES
Enter and properly validate the following types of records into GCIC/NCIC ensuring all federal, state and local laws are followed regarding entry and validation status of records Wanted persons Stolen guns Stolen vehicles
ESCAPES/ABSCONDS
Enter warrants into GCIC/NCIC and broadcast statewide lookouts to all law enforcement agencies
Coordinate with U.S. Marshals Fugitive Agents to ensure safe and secure recapture
Receive and respond to an average of 120 reports per year
EMERGENCY REPORTS
Receive, analyze, document and disseminate information obtained from all facilities and departments within the agency
Process approximately 650 emergency reports per month
EMERGENCY PREPAREDNESS
Provide statewide situational awareness related to all hazards both emerging and/or occurring
Account for all GDC resources during critical events
STATE BOARD OF PARDONS AND PAROLES
Serve as the after-hour POC Process approximately 250 requests per month regarding
arrests of parolees

SPECIAL OPERATIONS
Activate Tactical Teams upon request Provide investigative and administrative support
FACILITY OPERATIONS
Serve as the reporting focal point for GDC providing round-the-clock assistance to all functional areas
GEORGIA EMERGENCY MANAGEMENT AGENCY (GEMA)
Coordinate resource requests through the State Operations Center (SOC) to deploy various GDC resources to aid in recovery
Serve as the liaison to other agencies by providing logistical and administrative support
Monitor SOC Activation levels
GEORGIA BUREAU OF INVESTIGATIONS (GBI/GCIC)
Operate a 24-hour criminal justice information systems network
Facilitate GCIC's computer-based training program for GDC
Serve as POC for Security and Integrity Training Approves an average of 6,900 training requests a year
Coordinate and provide formal training for all GDC GCIC Terminal Operators Trains an average of 340 terminal operators per year
Monitor and maintain certification status for over 1,000 Inquiry-level terminal operators, 12 Entrylevel terminal operators and four terminal agency coordinators
EXTERNAL LAW ENFORCEMENT AGENCIES
Coordinate resource assistance when requested Serve as a POC for inmate/probationer information
INTERNAL STAFF TRAINING GOALS
To enhance professional development, improve emergency response capabilities and provide opportunities for advancement for each Operations Center officer
Includes many departmental options and external training, such as: National Incident Management System ICS 100, 200, 700 and 800 Motor bridge Operations GCIC Entry-level Terminal Operator Training
Terminal Agency Coordinator Training