FACT SHEET 
OPERATIONS CENTER 
 
2020 
 
TIMOTHY C. WARD COMMISSIONER RICKY MYRICK CHIEF OF STAFF AHMED HOLT ASSISTANT COMMISSIONER FACILITIES DIVISION 
 
The Operations Center plans, implements and coordinates the GCIC program, provides emergency management situational awareness, disseminates critical information to the executive staff, and supports 
the Georgia Department of Corrections (GDC) daily operations and exercises. 
 
OVERVIEW 
 Manage a 24-hour Georgia Crime Information Center (GCIC)/National Crime Information Center (NCIC) Terminal including Georgia State of Pardons and Paroles (PAP) after-hours, and fully support internal entities regarding GCIC 
 Receive and process incoming calls regarding emergency or unusual incidents 
 Disseminate incident information to the procedurally identified personnel 
 Serve as a point of contact (POC) to Georgia Emergency Management Agency (GEMA), GCIC and other state agencies 
DAILY OPERATIONS 
GCIC/NCIC ENTRIES 
 Enter and properly validate the following types of records into GCIC/NCIC ensuring all federal, state and local laws are followed regarding entry and validation status of records  Wanted persons  Stolen guns  Stolen vehicles 
ESCAPES/ABSCONDS 
 Enter warrants into GCIC/NCIC and broadcast statewide lookouts to all law enforcement agencies 
 Coordinate with U.S. Marshals Fugitive Agents to ensure safe and secure recapture 
 Receive and respond to an average of 120 reports per year 
EMERGENCY REPORTS 
 Receive, analyze, document and disseminate information obtained from all facilities and departments within the agency 
 Process approximately 650 emergency reports per month 
EMERGENCY PREPAREDNESS 
 Provide statewide situational awareness related to all hazards both emerging and/or occurring 
 Account for all GDC resources during critical events 
STATE BOARD OF PARDONS AND PAROLES 
 Serve as the after-hour POC  Process approximately 250 requests per month regarding 
arrests of parolees 
 
SPECIAL OPERATIONS 
 Activate Tactical Teams upon request  Provide investigative and administrative support 
FACILITY OPERATIONS 
 Serve as the reporting focal point for GDC providing round-the-clock assistance to all functional areas 
GEORGIA EMERGENCY MANAGEMENT AGENCY (GEMA) 
 Coordinate resource requests through the State Operations Center (SOC) to deploy various GDC resources to aid in recovery 
 Serve as the liaison to other agencies by providing logistical and administrative support 
 Monitor SOC Activation levels 
GEORGIA BUREAU OF INVESTIGATIONS (GBI/GCIC) 
 Operate a 24-hour criminal justice information systems network 
 Facilitate GCIC's computer-based training program for GDC 
 Serve as POC for Security and Integrity Training  Approves an average of 6,900 training requests a year 
 Coordinate and provide formal training for all GDC GCIC Terminal Operators  Trains an average of 340 terminal operators per year 
 Monitor and maintain certification status for over 1,000 Inquiry-level terminal operators, 12 Entrylevel terminal operators and four terminal agency coordinators 
EXTERNAL LAW ENFORCEMENT AGENCIES 
 Coordinate resource assistance when requested  Serve as a POC for inmate/probationer information 
INTERNAL STAFF TRAINING GOALS 
 To enhance professional development, improve emergency response capabilities and provide opportunities for advancement for each Operations Center officer 
 Includes many departmental options and external training, such as:  National Incident Management System ICS 100, 200, 700 and 800  Motor bridge Operations  GCIC Entry-level Terminal Operator Training 
 Terminal Agency Coordinator Training