Information and referral 2009-2010 program analysis

Purpose of Information and Referral (I&R)

INFORMATION AND
REFERRAL
2009-2010 PROGRAM ANALYSIS

This service provided instruction

and assistance to refugee families in

accessing

federal/state/locally

funded programs; that included

accompanying the clients to the

service provider, when appropriate.

This is especially vital with new

refugees to help them assimilate

into their new lives in the United

States (US) and to encourage self-

reliance to the point where the

individual and/or family can

successfully handle similar

situations independently. This

service may be provided to

individuals who have been in US for

5 years or more.

In the 2010 contract year, $209,617.00 was allocated for Information and Referral Services, which was 8% of the total Social and Targeted Assistance Grant Funds ($2,625,780.00).

Refugee Resettlement and Immigration Services (RRISA)

Funded by the

was contracted to provide Referral Services for 1677 units.

Office of Refugee

Resettlement (ORR) 1683 units received Information and Referral Services. 6 more

units were served. These units were unpaid. However, the contractors continued to serve clients after depletion of

allocated funds for Information and Referral. There were 157

unpaid units in 2009

Georgia Department of Human Services

Division of Family & Children Services

Refugee Program Unit

Clients were assisted in accessing federal/state and locally funded programs; i.e. Food Stamps, Medicaid, WIC, energy assistance, Supplemental Social Security, Medicaid, low income housing, Childcare assistance, etc.

The Performance Expectation Report showed 900 unduplicated clients received Information and Referral Services

The Performance Expectation Report showed 783 duplicated clients received Information and Referral Services.

Services were provided in a culturally and

linguistically

sensitive

manner.

Transportation and childcare were provided

when needed.

After determining the total number of the recipients of this service, 100% compliance with all contracted service provision was achieved
Services were provided to clients originally from Burma, Iraq, Bhutan, Afghanistan, Burundi, Cameroon, Kuwait, Thailand, Pakistan, Moldova, Chad, Colombia, Congo, Cuba, Eritrea, Ethiopia, Kuwait, Mauritania, Nigeria, Somali, Sudan, Togo, Uzbekistan, Vietnam and others.

The Performance-based outcomes showed a 100% approval rate for referrals made to public, private and governmental agencies, while in 2009 the approval rate was 99.75%. That is positive indicator of improving tracking system of RRISA.



From October 1, 2003 to September

30, 2010 State of Georgia resettled 15950

refugees. However, 1683 refugees received

Information and Referral in the 2010

contract, which constituted 10%. That is

considered good indicator that most the

refugees in Georgia became self-sufficient.

(Attached)

2009 2010 Information and Referral Program Analysis

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Chart (1) Contracted units / Units served/Unbilled units

_____________________________________________________________________________________________

Chart (2) 2010 Duplicated clients and Unduplicated clients received I&R

Chart (3) 2010 Information and Referral Services

800

700

600

500

400

300

200

100

0

Energy

AssistanFcoeFoodoSdtSamchpooHl eLOaulntthhcehSrscr(eLeibnrianrgyM, GedeiocarSgidiuapIpDlPe, meutbeclin.c)taHloSuosciniagl

Security

TANF Reproductive

WSeICrvices

(FP)

__________________________________________________________________________________________

Table (1) 2010 Information and Referral Services

Sub-Services Energy Assistance
Food Stamp Food School Lunch Health Screening Medicaid Others (Library, Georgia ID, etc.) Public Housing Supplemental Social Security TANF WIC Reproductive Services (FP) Total

Total 208 329 115 15 239 668 1 19 27 43 19 1683

Recommendation: With diminishing federal resources to the States, coupled with a huge number of duplicated recipient of Information and Referral, it is strongly recommended to Georgia Department of Human Services to change the Service Provision Guidelines to limit the times that client can receive Information and Referral Services. This will require mainstreaming refugees into existing local, state and federal social services programs and encourage handling of individual successfully similar situations independently.

2009 2010 Information and Referral Program Analysis

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Refugee Arrivals by Origin for FY 2004-2011

Country of Origin
AFGHANISTAN ANGOLA
AZERBAIJAN BELARUS BHUTAN
BOSNIA AND HERZEGOVINA BURMA BURUNDI
CAMBODIA CENTRAL AFRICAN REPUBLIC
CHAD CHINA COLOMBIA CONGO COSTA RICA CUBA DEMOCRACTIC REPUBLIC OF CONGO ECUADOR EGYPT ERITREA ETHIOPIA GAMBIA INDIA INDONESIA IRAN IRAQ IVORY COAST JORDAN KENYA KOREA, NORTH KUWAIT LAOS LEBANON LIBERIA MAURITANIA MOLDOVA MONTENEGRO NEPAL NIGERIA PAKISTAN PANAMA PHILLIPINES PITCAIRN RUSSIA RWANDA SENEGAL SERBIA SLOVENIA SOMALIA SRI LANKA (Ceylon) SUDAN SYRIA TOGO TUNISIA UGANDA UKRAINE UZEBEKISTAN VIETNAM ZAMBIA ZIMBABWE
Grand Total by Year

FY2004 (Oct 2003 thru Sept 2004) 39
3 8 14 7
19 2 24 30
18 336
3 1 76
17 311 78
5
13 6 6 59 861 123 4
25 10 67
2165

FY2005 (Oct 2004 thru Sept 2005) 75
14 6

FY2006 (Oct 2005 thru Sept 2006)
46

14

29

15

74

1

12
82 32 8 34 203
72 4
17 1 155 26 1 3
1 353 22
2 32 514 57
14 7 84
1860

3 3 33 10
28 63
4 59 16
4
52 11 48
7
370 1 3 15
360 70 1
20 7 119
1457

FY2007 (Oct 2006 thru Sept 2007) 16 4
4
546 223
1
1
13 2
32 24
83 45

Source: WRAPS Db

FY2008 (Oct 2007 thru Sept 2008)
25

FY2009 (Oct 2008 thru Sept 2009)
21 1

1

557

1004

799

867

116

25

10

7

3

5

8

18

7

18

1

40

115

11

67

1

17

104

8

38

3

74

51

90

16

428

399

1

1

1

1

10

1

2

55

18

23

7

2

17

18

13

1

10

22

8

11

8

5

50

4

1

9

9

2

2 216
27
1
31 4 90
1
1624

110
6 1 9
9 2 40
2340

2 270
3 75 1
3 5
58
13
3274

FY2010 (Oct 2009 thru Sept 2010) 63
714
938 28
11 1
19 6
96 156
188 80
67 382
3
1
5 17
7
1
11 1
106 6 16
217 24 42
1 2 4 1 15 1
3230

Attached A
FY2011 (Oct 2010 thru Sept 2011) 8
195 277
3
7 4 25 4
3 80
7
5
6
43 9 2
1
679

Grand Total by Country
293 5 14 14
2470 8
3484 488
2 24 9 8 92 38 1 429 334 8 1 497 777 6 1 4 492 1325 1 3 4 4 10 41 9 631 20 212 1 2 47 38 1 1 117 797 65 3 8 110 2591 36 402 2 15 1 5 109 31 473 1 14
16629

2009 2010 Information and Referral Program Analysis

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