Purpose of Information and Referral (I&R) INFORMATION AND REFERRAL 2009-2010 PROGRAM ANALYSIS This service provided instruction and assistance to refugee families in accessing federal/state/locally funded programs; that included accompanying the clients to the service provider, when appropriate. This is especially vital with new refugees to help them assimilate into their new lives in the United States (US) and to encourage self- reliance to the point where the individual and/or family can successfully handle similar situations independently. This service may be provided to individuals who have been in US for 5 years or more. In the 2010 contract year, $209,617.00 was allocated for Information and Referral Services, which was 8% of the total Social and Targeted Assistance Grant Funds ($2,625,780.00). Refugee Resettlement and Immigration Services (RRISA) Funded by the was contracted to provide Referral Services for 1677 units. Office of Refugee Resettlement (ORR) 1683 units received Information and Referral Services. 6 more units were served. These units were unpaid. However, the contractors continued to serve clients after depletion of allocated funds for Information and Referral. There were 157 unpaid units in 2009 Georgia Department of Human Services Division of Family & Children Services Refugee Program Unit Clients were assisted in accessing federal/state and locally funded programs; i.e. Food Stamps, Medicaid, WIC, energy assistance, Supplemental Social Security, Medicaid, low income housing, Childcare assistance, etc. The Performance Expectation Report showed 900 unduplicated clients received Information and Referral Services The Performance Expectation Report showed 783 duplicated clients received Information and Referral Services. Services were provided in a culturally and linguistically sensitive manner. Transportation and childcare were provided when needed. After determining the total number of the recipients of this service, 100% compliance with all contracted service provision was achieved Services were provided to clients originally from Burma, Iraq, Bhutan, Afghanistan, Burundi, Cameroon, Kuwait, Thailand, Pakistan, Moldova, Chad, Colombia, Congo, Cuba, Eritrea, Ethiopia, Kuwait, Mauritania, Nigeria, Somali, Sudan, Togo, Uzbekistan, Vietnam and others. The Performance-based outcomes showed a 100% approval rate for referrals made to public, private and governmental agencies, while in 2009 the approval rate was 99.75%. That is positive indicator of improving tracking system of RRISA. From October 1, 2003 to September 30, 2010 State of Georgia resettled 15950 refugees. However, 1683 refugees received Information and Referral in the 2010 contract, which constituted 10%. That is considered good indicator that most the refugees in Georgia became self-sufficient. (Attached) 2009 2010 Information and Referral Program Analysis Page 1 of 3 Chart (1) Contracted units / Units served/Unbilled units _____________________________________________________________________________________________ Chart (2) 2010 Duplicated clients and Unduplicated clients received I&R Chart (3) 2010 Information and Referral Services 800 700 600 500 400 300 200 100 0 Energy AssistanFcoeFoodoSdtSamchpooHl eLOaulntthhcehSrscr(eLeibnrianrgyM, GedeiocarSgidiuapIpDlPe, meutbeclin.c)taHloSuosciniagl Security TANF Reproductive WSeICrvices (FP) __________________________________________________________________________________________ Table (1) 2010 Information and Referral Services Sub-Services Energy Assistance Food Stamp Food School Lunch Health Screening Medicaid Others (Library, Georgia ID, etc.) Public Housing Supplemental Social Security TANF WIC Reproductive Services (FP) Total Total 208 329 115 15 239 668 1 19 27 43 19 1683 Recommendation: With diminishing federal resources to the States, coupled with a huge number of duplicated recipient of Information and Referral, it is strongly recommended to Georgia Department of Human Services to change the Service Provision Guidelines to limit the times that client can receive Information and Referral Services. This will require mainstreaming refugees into existing local, state and federal social services programs and encourage handling of individual successfully similar situations independently. 2009 2010 Information and Referral Program Analysis Page 2 of 3 Refugee Arrivals by Origin for FY 2004-2011 Country of Origin AFGHANISTAN ANGOLA AZERBAIJAN BELARUS BHUTAN BOSNIA AND HERZEGOVINA BURMA BURUNDI CAMBODIA CENTRAL AFRICAN REPUBLIC CHAD CHINA COLOMBIA CONGO COSTA RICA CUBA DEMOCRACTIC REPUBLIC OF CONGO ECUADOR EGYPT ERITREA ETHIOPIA GAMBIA INDIA INDONESIA IRAN IRAQ IVORY COAST JORDAN KENYA KOREA, NORTH KUWAIT LAOS LEBANON LIBERIA MAURITANIA MOLDOVA MONTENEGRO NEPAL NIGERIA PAKISTAN PANAMA PHILLIPINES PITCAIRN RUSSIA RWANDA SENEGAL SERBIA SLOVENIA SOMALIA SRI LANKA (Ceylon) SUDAN SYRIA TOGO TUNISIA UGANDA UKRAINE UZEBEKISTAN VIETNAM ZAMBIA ZIMBABWE Grand Total by Year FY2004 (Oct 2003 thru Sept 2004) 39 3 8 14 7 19 2 24 30 18 336 3 1 76 17 311 78 5 13 6 6 59 861 123 4 25 10 67 2165 FY2005 (Oct 2004 thru Sept 2005) 75 14 6 FY2006 (Oct 2005 thru Sept 2006) 46 14 29 15 74 1 12 82 32 8 34 203 72 4 17 1 155 26 1 3 1 353 22 2 32 514 57 14 7 84 1860 3 3 33 10 28 63 4 59 16 4 52 11 48 7 370 1 3 15 360 70 1 20 7 119 1457 FY2007 (Oct 2006 thru Sept 2007) 16 4 4 546 223 1 1 13 2 32 24 83 45 Source: WRAPS Db FY2008 (Oct 2007 thru Sept 2008) 25 FY2009 (Oct 2008 thru Sept 2009) 21 1 1 557 1004 799 867 116 25 10 7 3 5 8 18 7 18 1 40 115 11 67 1 17 104 8 38 3 74 51 90 16 428 399 1 1 1 1 10 1 2 55 18 23 7 2 17 18 13 1 10 22 8 11 8 5 50 4 1 9 9 2 2 216 27 1 31 4 90 1 1624 110 6 1 9 9 2 40 2340 2 270 3 75 1 3 5 58 13 3274 FY2010 (Oct 2009 thru Sept 2010) 63 714 938 28 11 1 19 6 96 156 188 80 67 382 3 1 5 17 7 1 11 1 106 6 16 217 24 42 1 2 4 1 15 1 3230 Attached A FY2011 (Oct 2010 thru Sept 2011) 8 195 277 3 7 4 25 4 3 80 7 5 6 43 9 2 1 679 Grand Total by Country 293 5 14 14 2470 8 3484 488 2 24 9 8 92 38 1 429 334 8 1 497 777 6 1 4 492 1325 1 3 4 4 10 41 9 631 20 212 1 2 47 38 1 1 117 797 65 3 8 110 2591 36 402 2 15 1 5 109 31 473 1 14 16629 2009 2010 Information and Referral Program Analysis Page 3 of 3