FY 2022 performance measure report

PERFORMANCEMEASURES REPORT
FiscalYear2022
GOVERNOR'SOFFICEOFPLANNING AND BUDGET

Table of Contents
Introduction ........................................................................................................................................ 1 Court of Appeals ................................................................................................................................... 2 Supreme Court ......................................................................................................................................... 3 State Accounting Office ...................................................................................................................... 4 Department of Administrative Services ..............................................................................................5 Department of Agriculture .................................................................................................................10 Department of Banking and Finance .................................................................................................12 Department of Behavioral Health and Developmental Disabilities ...................................................13 Department of Community Affairs ....................................................................................................18 Department of Community Health ....................................................................................................22 Department of Corrections ................................................................................................................28 Department of Community Supervision .............................................................................................31 Department of Defense .....................................................................................................................34 Department of Driver Services ...........................................................................................................36 Bright from the Start: Georgia Department of Early Care and Learning ............................................38 Department of Economic Development ............................................................................................ 40 Department of Education ...................................................................................................................42 Employees' Retirement System of Georgia ........................................................................................50 State Forestry Commission ................................................................................................................51 Office of the Governor .......................................................................................................................52 Department of Human Services .........................................................................................................54 Commissioner of Insurance ................................................................................................................62 Georgia Bureau of Investigation .........................................................................................................64 Department of Juvenile Justice ..........................................................................................................67 Department of Labor..........................................................................................................................69 Department of Law ............................................................................................................................70 Department of Natural Resources .....................................................................................................71 State Board of Pardons and Paroles ...................................................................................................74 State Properties Commission ..............................................................................................................76 Georgia Public Defender Council ........................................................................................................77 Department of Public Health ..............................................................................................................78 Department of Public Safety ..............................................................................................................83 Public Service Commission ................................................................................................................. 87 Board of Regents of the University System of Georgia .....................................................................88 Department of Revenue .................................................................................................................... 96 Secretary of State .............................................................................................................................100 Georgia Student Finance Commission ..............................................................................................105 Teachers Retirement System .......................................................................................................... 111 Technical College System of Georgia .............................................................................................. 112 Department of Transportation ........................................................................................................ 115 Department of Veterans Service ..................................................................................................... 119 State Board of Workers' Compensation .......................................................................................... 121 General Obligation Debt Sinking Fund .............................................................................................. 122

FY 2022 Performance Measure Report
The Office of Planning and Budget publishes performance annually. For the FY 2022 budget cycle, agencies reported actual program performance data for FY 2017 through FY 2020 for workload, efficiency, and outcome measures. Measuring performance in these three areas helps state decision makers and agency stakeholders understand how well programs are operating and whether they are achieving their intended outcomes. Measures in this report are organized by both agency and program.
The statistics in this report are included as they were entered by the agency or in consultation with the agency. As such, any questions regarding a specific performance measure should be directed to the respective agency.
1

Program Performance Measures:
Court of Appeals
Court of Appeals
Appellate Filings
Cases Disposed
Revenue from Appellate Court Fees
Average caseload per judge for cases filed
Average caseload per judge for cases disposed

FY 2017 Actual

FY 2018 Actual

FY 2019 Actual

FY 2020 Actual

3,017 3,067 $413,647.22
201 204

3,038 3,179 $394,829.85
203 212

3,428 3,255 $476,254.52
229 217

2,876 3,141 $369,380.18
192 209

2

Program Performance Measures:
Supreme Court
Supreme Court of Georgia
Appellate filings
Revenue from Appellate Court fees
Average Caseload per Justice for cases filed

FY 2017 Actual

FY 2018 Actual

FY 2019 Actual

FY 2020 Actual

2,002 $205,145.62
2,002

1,598 $169,687.20
1,598

1,628 $157,473.92
1,628

1,655 $164,136.49
1,655

3

Program Performance Measures:
State Accounting Office
Financial Systems
Customers/users supported by Human Capital Management (HCM)
Customers supported by Financials
Customer support tickets generated
Customer support tickets closed
Financial issues responded to, diagnosed, and resolved within Service Level Agreement parameters Human Capital Management issues responded to, diagnosed, and resolved within Service Level Agreement parameters
Shared Services
Agencies participating in Payroll Shared Services Center (PSSC)
Employees paid through Payroll Shared Services Center (PSSC)
Agencies participating in Concur
Travel reimbursements processed

FY 2017 Actual

FY 2018 Actual

FY 2019 Actual

FY 2020 Actual

79,976 71,499 56,337 56,221 99.9% 97.9%

82,462 75,701 51,014 50,552 99.0% 99.0%

81,635 80,619 66,097 65,933 98.0% 98.0%

79,653 85,600 52,284 52,163 95.7% 94.6%

14 5,762
61 125,833

16 7,168
63 137,879

17 9,369
63 144,020

20 10,654
64 102,690

Statewide Accounting and Reporting
Days from prior fiscal year end to publish the Comprehensive Annual Financial Report (CAFR)
Days from prior fiscal year end to publish the Budgetary Compliance Report (BCR)
Submit Annual Schedule of Expenditures of Federal Awards within 60 days of Comprehensive Annual Financial Report (1=Meet; 2=Did Not Meet)

183

181

202

183

137

144

125

150

1

1

1

1

4

Program Performance Measures:
State Accounting Office: Attached Agencies

FY 2017 Actual

Georgia Government Transparency and Campaign Finance Commission

Number of existing cases on July 1

263

Number of complaints received

38

Number of action initiated by Commission staff

159

Number of cases resolved under 2 years old

23

Number of cases resolved older than 2 years

59

FY 2018 Actual
378 85 49 74 20

FY 2019 Actual
380 56 48 56 6

FY 2020 Actual
187 65 19
147 130

Georgia State Board of Accountancy
Individual CPA renewals processed
CPA firm renewals processed

194

19,773

496

1,422

278

20,665

443

1,713

5

Program Performance Measures:
Department of Administrative Services
Certificate of Need Appeal Panel
Number of Certificate of Need appeals filed
Number of Certificate of Need hearings held
Number of Certificate of Need appeals held resulting in a reversed decision
Amount of filing fees collected
Number of filing appellant parties
Average number of hours spent per appeal
Average number of days to issue a decision on a CON appeal
Departmental Administration (DOAS)
Number of enterprise-wide contract award protests
Number of training opportunities offered to employees
Percentage of employees successfully completing training/professional development Number of service center tickets
Percent of successfully resolved tickets
Number of audit findings
Agency turnover rate
Number of payments processed
Percentage of payments processed electronically
Fleet Management
Number of active vehicles in the State's fleet (excluding Community Service Boards) Proportion of active state vehicles enrolled in the motor vehicle maintenance program Number of safety trainings completed following "Report My Driving" calls from constituents Average preventative maintenance costs for participating vehicles
Number of active state vehicles enrolled in the motor vehicle maintenance program

FY 2017 Actual

FY 2018 Actual

FY 2019 Actual

FY 2020 Actual

7

4

17

21

5

3

10

3

N/A

N/A

N/A

0

N/A

N/A

N/A

31,500

N/A

N/A

N/A

21

N/A

N/A

N/A

12.86

N/A

N/A

N/A

207.66

63 55 32.00% 31,191 100.00% N/A 22.90% 4,928 98.00%

84 31 100.00% 31,408 100.00% N/A 19.00% 5,467 94.00%

61 4,035 100.00% 70,757 100.00%
0 19.10%
5,679 90.42%

49 1,890 100.00% 33,839 100.00%
N/A 9.10% 5,380 89.70%

17,997 81.95%
254 $241.00
14,749

18,866 96.42%
307 $242.00
19,880

18,503 98.79%
652 $243.00
18,730

18,538 97.76%
436 $252.00
18,212

6

Program Performance Measures: Human Resources Administration
Number of active benefit-eligible executive branch state employees in the Enterprise Resource Planning system Proportion of eligible state employees enrolled in an employee-paid Flexible Benefit offering Proportion of positive evaluations for customer service on Flexible Benefit offerings Employee customers' overall satisfaction with the Benefits Operations Center
Employees or candidates identified for risk based on results of the Drug Testing program Number of applications submitted to job requisitions of Careers.ga.gov
Number of jobs posted on Careers.ga.gov
Number of state agencies and entities using Careers Site for job vacancy posting and applicant tracking

FY 2017 Actual
60,707 89.50% 97.00% 88.00%
272 744,287
13,991 58

FY 2018 Actual
49,645 88.20% 95.40% 95.40%
67 553,373
8,263 76

FY 2019 Actual
48,701 88.70% 90.50% 90.50%
285 568,547
9,890 86

FY 2020 Actual
46,510 88.32% 86.75% 86.75%
270 426,515
9,680 84

Risk Management
Number of claims accepted for review under the Workers Compensation, Liability, and Property programs Percent of cases settled without litigation
Number of unemployment claims filed
Number of claims accepted for review under the Cyber Insurance program
State Purchasing
Amount of state entity spend through the Purchasing Card program
Proportion of state entity Chief Procurement Officers that are certified purchasers Estimated amount of cost savings/avoidance from recently completed new or renewal Statewide contracts Number of agencies using the Team Georgia Marketplace application for their procurement processes Number of statewide contracts
Number of training participants for the state purchasing program
Percentage of agency contracts completed within six months

7,967 N/A
2,512 N/A

8,546 99.50%
2,429 3

13,519 75.00%
2,375 4

11,318 80.00%
7,333 4

$163,200,000 $100,500,000

94.86%

89.86%

$7,851,761

$21,280,920

66

56

73

67

12,142

9,335

74.00%

84.20%

$76,824,550 91.30%
$24,903,955 58 70
7,005 36.00%

$65,100,000 90%
$8,677,500 58 77
5,941 42.00%

Surplus Property
Amount of sales in the State Surplus Property program
Proportion of State Surplus Property transactions that are redistributed
Amount of funds returned to state entities from sales in the State Surplus Property program

$5,573,822 6.22%
$3,308,657

$7,707,962 4.80%
$6,086,627

$4,113,245 8.69%
$2,909,801

$4,251,972 7.64%
$2,518,535

7

Program Performance Measures:
Proportion of surplus property transactions redistributed to state agencies
Proportion of surplus property transactions redistributed to eligible local governments and nonprofits Number of annual property transactions received
Average turnaround period for disposal

FY 2017 Actual
N/A
N/A
N/A
N/A

FY 2018 Actual
N/A
N/A
N/A
N/A

FY 2019 Actual
3.43%
2.73%
6,894
N/A

FY 2020 Actual
3.40%
1.80%
7,125
N/A

8

Program Performance Measures:
Department of Administrative Services: Attached Agencies
Office of State Administrative Hearings
Number of cases filed
Number of cases per judge
Average cost per case
Number of cases filed with the tax tribunal

FY 2017 Actual

FY 2018 Actual

FY 2019 Actual

FY 2020 Actual

40,935 3,560
$148.00 988

47,501 3,393
$142.00 539

41,914 3,645
$144.00 498

34,437 2,870
$168.00 485

Office of the State Treasurer
Number of Transactions in the statewide merchant card contract
Amount by which the return on the state general obligation bond portfolio exceeds the return on Georgia Fund 1 in basis points
The number of entities that had bank accounts and services evaluated

9,537,896 0.32 36

10,097,074 0.00 20

10,083,587 0.88 28

10,686,680 0.59 14

Payments to Georgia Aviation Authority
Number of hours flown, public safety hours, natural resource hours, and passenger transportation hours Percentage of allotted flight hours utilized
Number of flights scheduled annually
Number of private flight vendors utilized

450

370

416

275

N/A

N/A

97%

64%

N/A

N/A

166

148

N/A

N/A

3

3

Payments to Georgia Technology Authority
Number of telephone calls placed to the "1-800-Georgia" call center requesting assistance Average wait time for 1-800-Georgia telephone calls
Proportion of agencies compliant with STARR report
Number of unique visits to Georgia.gov website
Average time for GETS service desk incident resolution
Number of projects reviewed by Critical Projects Review Panel
Average dollar amount of projects reviewed by Critical Projects Review Panel
Number of projects reviewed by Large IT Project Executive Decision-Making Board Average dollar amount of projects reviewed by Large IT Project Executive Decision-Making Board

332,835 N/A N/A N/A N/A N/A N/A N/A N/A

392,507 N/A N/A N/A N/A N/A N/A N/A N/A

299,924 18 seconds
.72 8.3 million
11.33 10
$18,178,221 3
$74,266,699

336,584 64 seconds
.95 8.5 million
7.62 20
$16,974,583 2
$92,071,611

9

Program Performance Measures:
Department of Agriculture
Consumer Protection
Number of establishments inspected
Percentage of establishments out of compliance warranting follow-up inspection
Number of violative samples from regulated food products
Percentage of non-compliant establishments found to be compliant at follow-up inspection Percentage of inspections completed
Percentage of food establishments inspected for regulatory compliance
Percentage of fuel establishments inspected for regulatory compliance (based on an 18 month inspection cycle) Percentage of companion animal establishments inspected for regulatory compliance
Departmental Administration (DOA)
Percentage of calls answered in call centers
Percentage of IT tickets completed within 48 hours of being submitted
Program turnover rate
Number of audit findings
Number of licenses issued

FY 2017 Actual

FY 2018 Actual

FY 2019 Actual

FY 2020 Actual

189,519 6.09% 178
100.00% 100.00%
87.30% 100.00%
98.60%

249,365 4.60% 117
79.15% 100.00%
86.00% 100.00%
88.60%

233,350 7.44% 169
84.61% 99.84% 83.89% 98.50% 78.80%

143,486 19.17%
271 71.78% 90.83% 65.00% 89.00% 59.00%

96.92% 95.00% 25.42%
N/A 83,450

97.24% 94.00% 21.32%
N/A 79,314

98.03% 94.50% 23.00%
N/A 74,922

94.78% 93.00% 18.70%
N/A 71,045

Marketing and Promotion
Number of Georgia Grown participants
Percentage of total Farmers Market space leased to vendors
Number of farmers, retailers, and wholesalers utilizing the Atlanta Farmers Market Percentage increase in total users of the Atlanta Farmers' Market

1,060 100% 32,632 0.00%

1,050 100% 29,702 0.00%

1,450 100% 32,367 0.00%

1,363 100% 31,106 0.00%

Poultry Veterinary Diagnostic Labs
Number of avian influenza tests provided to poultry growers and hobbyists
Number of samples submitted to the poultry lab network for diagnostic testing
Number of reported diseases tested using monitoring standards
Number of tests performed

328,274 58,628 15
1,284,289

354,640 61,067 15
1,395,898

389,742 62,310 15
1,428,791

365,385 62,174 15
1,429,581

10

Program Performance Measures:
Department of Agriculture: Attached Agencies
Payments to Georgia Agricultural Exposition Authority
Number of visitors to the National Fair
Percentage of total expenditures funded through self-generated funds
Gross fair revenues
Gross event revenues
Amount in capital reserves
Number of visitors (fair and non-fair per calendar year)
Utilization rate

FY 2017 Actual

FY 2018 Actual

FY 2019 Actual

FY 2020 Actual

536,840 90.80% $6,535,579 $3,002,557 $1,034,956 994,284 100.00%

467,584 90.50% $6,138,740 $3,175,786 $869,221 921,228 100.00%

496,524 90.00% $6,254,958 $3,163,523 $1,001,834 1,005,791 100.00%

565,533 90.90% $6,983,622 $2,265,306 $1,278,336 1,032,019 100.00%

State Soil and Water Conservation Commission
Amount of electronic payments processed
Number of audit findings
Number of Georgia Soil and Water Conservation Commission/United States Department of Agriculture watershed dams maintained Number of agricultural irrigation systems audited for application uniformity
Number of Georgia Soil and Water Conservation/United States Department of Agriculture watershed dams rehabilitated to meet safe dam criteria and to provide continued flood control Number of million gallons of potential water saved by mobile irrigation lab contracted audits Number of individuals certified or recertified in erosion and sedimentation control
Number of erosion control plans reviewed
Number of agricultural acres protected and benefited by conservation plans
Number of citizens educated through district sponsored events
Agency Turnover Rate
Percentage of state funds as compared to agency total funds.
Average cost per plan to review an erosion control plan by Georgia Soil and Water Conservation Commission staff

65.00% 0
125 14 21
71.1 7,861 3,451 316,498 256,468 55.26% 73.00% $84.63

53.00% 0
146 17 21
86.4 11,421
4,118 505,268 311,478
6.00% 68.00% $77.30

46.00% 0
164 0
22 0.0 12,659 4,137 503,570 375,000 10.53% 86.00% $114.40

61.00% 0
183 0
24 0.0 8,548 4,256 154,325 368,000 16.00% 18.00% $58.63

11

Program Performance Measures:
Department of Banking and Finance
Departmental Administration (DBF)
Percentage of fees and fines submitted electronically
Agency turnover rate
Number of audit findings

FY 2017 Actual

FY 2018 Actual

FY 2019 Actual

FY 2020 Actual

94% 16%
0

96% 16%
0

97% 8% 0

98% 10% N/A

Financial Institution Supervision
Average examination turnaround time for bank and credit union examinations (in calendar days) Average report turnaround time for bank and credit union examinations (in calendar days) Number of examinations conducted of state-chartered banks and credit unions
Number of formal administrative actions outstanding for banks and credit unions
Percentage of problem banks that showed improvement at their next examination
Non-Depository Financial Institution Supervision
Number of risk-based examinations and investigations conducted
Number of administrative actions issued to licensed and unlicensed entities
Average number of calendar days required to process a mortgage broker, mortgage lender, or mortgage loan originator license Average number of calendar days required to process a Money Service Business license or registration Number of approved licensees
Number of new applications
Number of exams completed

61 50 115 23 35%

59 49 103 15 32%

62 50 83
9 44%

51 29 75
5 59%

114 593
32 4
16,335 6,259 89

328 1,487
13 4
18,287 6,246 220

463 1,154
5 8 18,481 5,339 438

234 144
2 9 20,597 6,373 289

12

Program Performance Measures:
Department of Behavioral Health and Developmental Disabilities
Adult Addictive Diseases Services
Number of clients served in community-based detoxification and crisis services
Number of clients served in community-based treatment
Number of clients served in recovery services
Percentage of clients discharged from crisis or detoxification programs who receive follow-up behavioral health services within 14 days Percentage of clients not returning for new services within 90 days of discharge
Percentage of women successfully completing treatment in the Women's Treatment and Recovery Support Program (formerly Ready for Work program) Percentage of clients active in treatment 90 days after beginning non-crisis stabilization services

FY 2017 Actual

FY 2018 Actual

FY 2019 Actual

FY 2020 Actual

8,225 44,776
4,975 26.00% 75.00% 35.00% 30.00%

8,323 48,930
5,963 29.00% 73.00% 26.40% 33.60%

8,270 51,996 12,853 29.00% 74.00% 29.00% 29.00%

8,006 50,625 17,584 25.00% 71.00% 31.00% 31.00%

Adult Developmental Disabilities Services
Persons served in community-based adult developmental disabilities services
Number of persons receiving supported employment
Average Mobile Crisis Team response time (in minutes)
Average cost per New Options Waiver
Number of Georgia consumers on waiting list for waivers as of June 30
Number of developmental disabilities consumers transitioned from Georgia's state hospitals to the community Average cost per Comprehensive Supports Waiver
Average cost per Comprehensive Supports Waiver to transition a person from a State Psychiatric Hospital Number of individuals transitioned from the waiver planning list into waiver services Percent of individuals on waiting list who received non-waiver services as of June 30 Number of individuals on waiting list who received non-waiver services as of June 30

16,310 1,976 77
$18,181 8,915 29
$80,897 $122,530.00
N/A N/A N/A

17,472 1,959 69
$18,358 5,959 48
$87,730 $168,461.00
326 22.71%
2,247

18,306 1,904 76
$18,012 6,023 31
$65,583 $130,485.00
907 54.08%
3,257

15,345 1,081 57
$14,005 6,395 17
$72,847 $78,679.00
704 20.25%
1,295

Adult Forensic Services
Percentage of incompetent to stand trial clients completing restoration who were opined to be competent
Number of adult outpatient evaluations completed: pretrial, incompetent to stand trial, and civil commitment
Number of adult inpatient evaluations completed: pretrial, incompetent to stand trial, and civil commitment

83% 2,446 1,289

81% 2,813 1,226

82% 3,124 1,197

84% 3,017 1,228

13

Program Performance Measures:
Number of individuals declared incompetent to stand trial who completed restoration
Median length of stay in years of civilly committed ISTS and NGRIs in state hospital on last day of fiscal year
Percentage of long-term forensic clients who are discharged
Number served in community integration home and supervised apartments
Number of forensic individuals on conditional release being monitored by DBHDD on June 30
Percentage of long-term discharges readmitted to hospital within 180 days of discharge or conditional release
Percentage of pretrial evaluations completed within 45 days of court order

FY 2017 Actual
572
4.0
25%
126
144
13%
27%

FY 2018 Actual
536
4.5
30%
132
308
13%
27%

FY 2019 Actual
701
4.3
28%
159
319
20%
27%

FY 2020 Actual
716
3.4
21%
146
334
12%
31%

Adult Mental Health Services
Number of adult mental health consumers served in state facilities
Number of adult mental health consumers served in community
Number of persons receiving peer services
Percentage of adult mental health consumers served in state facilities
Percentage of homeless individuals in adult community mental health services who obtain stable housing while enrolled in services Average response time for Mobile Crisis Response services (in minutes)
Percentage of people enrolled in supportive employment who are competitively employed Number of adult mental health consumers who received crisis services
Percentage of Assertive Community Treatment (ACT) clients admitted to psychiatric hospitals
Child and Adolescent Addictive Diseases Services
Number of youth served by Core Services providers
Number of youth served in Clubhouse Recovery Support Services
Number of youth served in Intensive Residential Treatment (IRT)
Percentage of youth who experience a reduction in alcohol and/or substance abuse while in treatment Percentage of patients admitted to an IRT program within 30 days of screening

2,532 119,857
4,371 2.11% 52.00%
52 31.00% 19,395 11.60%

2,397 123,682
4,454 1.94% 48.00%
55 32.40% 20,217
9.60%

2,132 128,589
4,519 2.00% 50.00%
54 31.00% 20,548
9.00%

2,073 127,533
4,238 1.60% 48.00%
66 30.00% 21,295 11.00%

301 382
66 52% 75%

300 419 106 53% 82%

318 377
97 67% 82%

305 309
86 10% 73%

Child and Adolescent Developmental Disabilities
Persons served in community-based child and adolescent developmental
disabilities programs

3,908

4,488

4,611

4,579

14

Program Performance Measures:
Number of children and adolescents receiving family support services
Percentage of first time family support services recipients who were children or adolescents

FY 2017 Actual
3,602
70.00%

FY 2018 Actual
4,257
59.70%

FY 2019 Actual
4,402
59.71%

FY 2020 Actual
4,380
4.12%

Child and Adolescent Forensic Services
Number of evaluations completed on juveniles in juvenile or superior court
Number of children and adolescent forensic evaluators
Percentage of juvenile court evaluations completed within 30 days of receipt of the court order Number of juveniles who received competency restoration services from DBHDD

1,427 N/A 36% N/A

1,486 12
28% 96

1,614 15
30% 97

1,338 15
41% 111

Child and Adolescent Mental Health Services
Number of youth served by Psychiatric Residential Treatment Facility (PRTF) providers Number of Mental Health Clubhouse Recovery Support Service members
Number of youth served in community-based services
Number of clients served in crisis service activity
Average length of stay at PRTF
30-day Crisis Stabilization Unit (CSU) readmission rate
CSU utilization rate

176 1,431 13,271 2,028
128 4.3% 56.70%

140 1,780 13,548 2,211
132 4.7% 60.00%

124 1,788 15,016 2,107
142 4.4% 92.00%

127 2,021 14,139 2,011
109 4.7% 40.00%

Departmental Administration (DBHDD)
Number of class hours of training delivered to DBHDD staff
Percentage of accounts payable-contract payment requests entered into PeopleSoft within 3 business days of the request being submitted to DBHDD accounts payable Number of hours of training delivered to DBHDD service providers
Number of provider audits conducted
Number of provider audit findings
Number of internal audit findings
Agency turnover rate

229,500 100% 2,116 760 241 16 26%

170,714 96%
1,975 697 57 22 24%

142,020 98%
1,063 562 142 37 29%

142,723 98% 825 642 435 28 29%

Direct Care Support Services
Number of face-to-face admission evaluations performed by the state hospitals

4,515

4,326

4,463

3,900

15

Program Performance Measures:
Percentage of admission evaluation referrals to state hospitals that receive a disposition (acceptance or denial) response within 4 hours of a completed referral Percentage of people who present for admission evaluation at a state hospital whose admission was avoided as a result of their being served in a DBHDD hospital 23 hour observation program Number of maintenance work orders submitted
Percent of maintenance orders completed within 7 days
Substance Abuse Prevention
Number of persons served in community-based prevention programs
Percentage of people served by evidence-based programs
Percentage of adults 18-24 who report binge drinking in the past month
Number of teens served at Prevention Clubhouses
Number of teens attending the Georgia Teen Institute
Number of persons who called the HODAC Helpline
Percentage of provider assistance requests resolved within 30 days
Number of businesses with Drugs Don't Work certification

FY 2017 Actual
84.17%
60%

FY 2018 Actual
84.88%
70%

FY 2019 Actual
81.94%
74%

FY 2020 Actual
79.13%
70%

N/A

32,776

30,176

25,886

N/A

80.6%

88.1%

93.0%

672,728 100%
24.30% 142 310
15,058 92%
7,248

302,601 90%
17.90% 103 242 N/A 97%
7,304

761,425 90%
16.60% 120 277 N/A 96%
7,166

315,510 100%
22.00% 126 358 N/A 93%
7,324

16

Program Performance Measures:
Department of Behavioral Health and Developmental Disabilities: Attached Agencies
Georgia Council on Developmental Disabilities
Number of people who participated in Council-supported activities
Percentage of people with developmental disabilities who report increasing their self-advocacy after participation in Council-supported activities Number of policy or statute changes effected
Annual student enrollment in Inclusive Post-Secondary Education
Number of students involved in Project Search
Number of businesses involved in Project Search
Percentage of family members who report increasing their self-advocacy after participation in Council-supported activities
Sexual Offender Review Board
Number of cases completed by each evaluator each month
Number of sexual offender cases leveled/completed
Average amount of time it takes to complete each case (in hours)
Average number of classification letters sent out per year
Percentage of cases in backlog per year
Average amount of cases received per month
Average amount of cases voted on per board meeting

FY 2017 Actual

FY 2018 Actual

FY 2019 Actual

FY 2020 Actual

44,632 N/A 6 74 89 81 N/A

44,092 N/A 3 104 77 18 N/A

37,813 N/A 3 134 122 22 N/A

40,503 N/A 2 136 135 24 N/A

32.0 1,205
4.0 N/A N/A N/A N/A

29.0 1,373
4.5 1,373
68% 200 114.4

21.0 1,282
4.0 1,158
68% 231 144.0

20.0 955 4.3 755 75% 161 90.0

17

Program Performance Measures:
Department of Community Affairs
Building Construction
Number of building code clarifications/technical assistance provided to public and private sector customers per consultant
Number of building insignias issued
Number of State Minimum Standard Codes reviewed, amended, and adopted by the State

FY 2017 Actual
1,220 3,288
6

FY 2018 Actual
1,317 4,255
5

FY 2019 Actual
1,385 5,945
8

FY 2020 Actual
1,452 7,570
11

Coordinated Planning
Percentage of local comprehensive plans and similar reviews completed within designated 30-day timeframe Number of plans reviewed
Average number of days to review local comprehensive plans
Plan Implementation Rate: Percentage of local government work program items actually implemented

91.28% 218 21
55.22%

91.56% 237 20
56.98%

95.10% 245 28
52.20%

93.43% 137 14
53.20%

Departmental Administration (DCA)
Number of audit findings Number of rental assistance checks mailed out Number of payments processed Percentage of payments processed electronically Average number of days to process payments Employee turnover rate Number of employment recruitments Total value of grants processed Number of IT service requests Percentage of IT service requests closed on time (2 business days or less)

0

0

0

1

64,765

43,795

40,134

32,093

250,211

125,142

121,464

119,252

96.78%

61.00%

85.06%

97.07%

10

7

17

11

17.32%

15.06%

26.32%

13.64%

83

79

84

63

$211,518,775 $189,901,533 $136,426,379 $186,525,798

5,496

5,241

5,012

5,693

92.00%

83.00%

57.00%

67.43%

Federal Community and Economic Development Programs
Percentage of member slots filled
Number of hours served
Percentage of earned Education Awards
Number of member slots filled

98.50% 449,223 84.63%
475

93.20% 420,892 82.50%
413

93.48% 424,588 42.00%
878

92.56% 532,166 74.23%
485

18

Program Performance Measures:
Number of persons who benefit from local government community development activities financed through the state Community Development Block Grant program Percentage of Community Development Block Grant project recipients who are low to moderate income pursuant to the national objective Amount of private investment leveraged for Appalachian Regional Commission economic development projects
Homeownership Programs
Number of people who receive pre-purchase, post purchase, or foreclosure prevention counciling Georgia Dream foreclosure rates
Percent of Georgia Dream applicants qualifying for loans
Percent of lending capacity obligated
Median household income for Georgia Dream participants
Number of families that purchased homes under the Georgia Dream initiative
Total amount of loans and assistance issued
Median home price purchased by Georgia Dream applicant

FY 2017 Actual
16,257

FY 2018 Actual
16,207

FY 2019 Actual
10,914

FY 2020 Actual
17,978

83.04%

93.03%

$74,143,948 $157,700,000

91.59%

91.19%

$84,553,600 $149,109,000

6,984 0.54%
N/A N/A N/A N/A N/A N/A

10,095

10,079

8,771

0.44%

0.34%

0.23%

N/A

63%

61%

37%

48%

53%

$51,155

$51,347

$52,126

1,811

1,808

1,626

N/A $245,639,434 $234,502,947

$122,195

$142,000

$150,645

Regional Services
Number of Team Georgia resource consultations
Number of Georgia Academy for Economic Development sessions held
Information distribution/gathering activities for Georgia Housing Search, Project Homeless Count and other programs Number of Planning and Economic Development workshops conducted
Number of Planning and Economic Development workshop participants registered Number of Georgia Academy for Economic Development graduates

1,967 50
1,980 N/A N/A N/A

2,160 50
2,016 N/A N/A N/A

2,160 50
2,106 2
75 563

2,160 290
2,106 4
137 290

Rental Housing Programs
Number of housing choice vouchers under contract
Section Eight management assessment program rating
Number of Georgia residents served
Number of jobs created (based on National Homebuilders model of 1.5 jobs per unit)

15,020 100.00%
10,308 6,443

14,411 100.00%
17,236 11,241

13,273 100.00%
17,310 11,289

12,961 100.00%
25,266 16,478

19

Program Performance Measures: Research and Surveys
Percentage of cities and counties meeting all state reporting requirements
Number of local governments and authorities to whom technical accounting/financial technical assistance is made available by phone, email, and onsite Number of city/county Report of Local Government Finances Reports Government Management Indicators surveys processed within 10 business days Percent of local governments and authority in compliance with local finance and indebtedness report Number of fiscal notes performed
Number of jurisdictions with a hotel/motel tax
Number of jurisdictions in compliance in reporting hotel/motel report
Number of hotel/motel tax reports reviewed
Number of jurisdictions in compliance/Number of jurisdictions with a hotel/motel tax
Special Housing Initiatives
Number of individuals served by the state's initiatives
Number of grants awarded
Amount of grants facilitated
Percentage of grant applicants awarded
Number of individuals assisted through the Home Access Initiative

FY 2017 Actual
84.49% 626
1,172 N/A N/A N/A N/A N/A N/A
20,020 341 N/A 80% 1

FY 2018 Actual
84.79% 711
1,165 N/A N/A N/A N/A N/A N/A
21,021 362 N/A 82% 14

FY 2019 Actual
84.91% 732
1,174 N/A 3 N/A N/A 280
93.2%
22,160 310 175 85% 5

FY 2020 Actual
74.70% 897
1,297 N/A 0 N/A N/A 281
75.8%
21,529 381 163 82% 5

State Community Development Programs
Number of new Main Street/Better Hometown cities
Net new jobs created in Georgia Main Street/Better Hometown cities
Customer service satisfaction rating

10 2,887 97.00%

115 3,149 97.00%

2 3,471 98.00%

0 3,455 98.00%

State Economic Development Programs
Number of jobs created and retained
Total value of grants and loans awarded
Dollar amount of private investment leverage per grant/loan dollar

16,998 $33,373,186
$40

11,255

21,077

84,238

$59,616,420 $122,419,988 $402,044,532

$66

$146

$58

20

Program Performance Measures:
Department of Community Affairs: Attached Agencies
Payments to OneGeorgia Authority
Number of jobs created or retained
Total value of grants and loans awarded
Dollar amount of private investment leveraged per grant/loan dollar

FY 2017 Actual
4,890 $8,651,544
$46

FY 2018 Actual

FY 2019 Actual

FY 2020 Actual

13,072

1,532

4,226

$8,792,751

$16,480,473

$11,465,882

$92

$74

$50

21

Program Performance Measures:
Department of Community Health
Departmental Administration (DCH)
Percentage of program integrity reviews identified as waste, fraud, and abuse
Balance in the other post employee benefits fund
Percentage of employees that received proven initials and annual training in required courses

FY 2017 Actual

FY 2018 Actual

FY 2019 Actual

FY 2020 Actual

72.00%

68.00%

40.00%

58.00%

$1,084,621,707 $1,585,128,403 $2,211,858,814 $2,282,592,514

N/A

96.00%

100.00%

100.00%

Georgia Board of Dentistry
Number of license renewals processed Number of new applications processed Average number of days to process new applications Average number of days to process renewal applications Number of licensed professionals regulated Number of processed complaints Percentage of complaints that were substantiated Average number of days for complaint resolution

16 818
21 7
14,202 301 N/A 100

13,534 832 21 7
14,130 376 N/A 185

30 728
21 7
14,919 384 N/A 167

14,013 510 21 7
14,469 516 N/A 173

Georgia State Board of Pharmacy
Number of licensed professionals regulated Number of license renewals processed Number of new applications processed Average number of days to process new applications Average number of days to process renewal applications

41,207 34,115
8,552 14 7

47,573 1,319 9,018 14 7

41,208 35,309
7,656 14 7

48,783 1,410 7,988 14 7

Health Care Access and Improvement
Number of Georgians served by Department of Community Health's safety net programs and grants
Number of health care providers who have attested to adopting, implementing, or upgrading certified Electronic Health Record technology in Georgia
Healthcare Facility Regulation
Percentage of applicable health care facility inspection results posted to the website within 30 days of inspection exit
Percentage of state licensed health care facilities who have survey results posted on the DCH website

59,350 4,394

24,087 4,641

23,286 4,592

19,122 4,584

85% 60%

91% 67%

85% 95%

94% 95%

22

Program Performance Measures:
Number of licenses issued
Number of annual inspections, excluding complaint inspections
Number of complaints reported
Number of complaints that resulted in a site visit
Number of exemption letter requests
Number of Certificate of Need applications processed
Percentage of Certificate of Need Applications reviewed within 120 days of file date

FY 2017 Actual
949
3,420
12,111
2,507
304
68
100%

FY 2018 Actual
713
2,890
11,987
2,700
308
82
100%

FY 2019 Actual
701
3,472
15,242
3,416
135
68
100%

FY 2020 Actual
773
2,196
17,607
3,266
155
51
100%

Indigent Care Trust Fund
Percentage of Georgia hospitals receiving Disproportionate Share Hospital (DSH) payments
Percentage of Georgia hospitals achieving "deemed" status for Disproportionate Share Hospital (DSH) payments
DSH dollars spent supporting healthcare for medically indigent Georgians

98.00% 21.00% $315,706,141

96.00% 16.00% $326,806,050

99.00% 20.00% $339,855,409

99.00% 17.00% $339,632,451

Amount of uncompensated care Georgia hospitals self-report providing to indigent individuals
Percentage of uncompensated care reimbursed through DSH payments

$1,550,137,919 $1,616,022,192 $1,791,076,967 $1,970,274,455

20.00%

20.00%

19.00%

19.00%

Percentage of uncompensated care delivered by deemed hospitals

35.00%

29.00%

28.00%

25.00%

Average percentage of uncompensated care costs covered by DSH dollars for deemed hospitals

44.00%

47.00%

45.00%

40.00%

Medicaid- Aged Blind and Disabled
Number of Aged, Blind and Disabled enrollees
Cost per member per month for Aged, Blind, and Disabled enrollees
Number of full benefit dual eligibles enrolled
Percentage of Long Term Care expenditures for Home and Community Based Waiver Services versus institutional expenditures Number of full benefit dual eligibles enrolled per 1,000 members
Number of individuals on Independent Care Waiver Program waiting list per 1,000 members between ages 21-64 Number of Aged, Blind, and Disabled enrollees per 1,000 Medicaid members
Community Care Service Program Clients served
Average cost per Community Care Service Program client

500,159 $880.21 138,092
49.6% 75 89
273 8,930 $13,453.00

512,989 $895.56 147,715
49.0% 76 9
265 9,269 $14,002.00

527,807 $920.50 148,777
51.0% 76 0
271 9,993 $15,459.00

531,233 $954.83 149,791
47.0% 75 0
265 13,639 $14,629.00

23

Program Performance Measures: Medicaid- Low-Income Medicaid
Number of low-income Medicaid enrollees
Low-income Medicaid members per 1,000 Medicaid members
Cost per member per month for low-income Medicaid enrollees
Number of emergency room visits for selected non-emergent care diagnoses per 1,000 members
Number of Healthcare Effectiveness Data and Information Set/National Committee for Quality Assurance quality metrics monitored
Percentage of Healthcare Effectiveness Data and Information Set/National Committee for Quality Assurance quality metrics meeting or exceeding the 50th percentile Percentage of financial expenditure savings generated by the shift from a feefor-service to a managed care structure
Average time for provider payment of clean claims by the care management organizations (in days)

FY 2017 Actual
1,330,434 727
$262.09 387 16
21.60% N/A 6.24

FY 2018 Actual
1,419,760 735
$258.37 455 N/A N/A N/A 6.63

FY 2019 Actual
1,423,203 729
$261.34 389 15
66.67% N/A 6.80

FY 2020 Actual
1,476,596 735
$254.49 308 13
69.20% N/A 8.40

PeachCare
Percentage of members in Georgia Families receiving recommended immunizations by their 3rd birthday (Medicaid and PeachCare)
Percentage of members in Georgia Families 12 months to 19 years who had a visit with a primary care physician (Medicaid and PeachCare)
Percentage of PeachCare eligible children who are enrolled in the program
Percentage of children ages 3 to 17 that had an outpatient visit with a PCP or OB/GYN and whose weight is classified based on body mass index percentile for age and gender Per member per month cost

N/A 87.43% 90.30% 57.16% $170.66

N/A N/A 83.00% N/A $175.78

N/A 82.55% 83.00% 80.30% $182.62

N/A 93.69% 79.70% 80.69% $170.64

State Health Benefit Plan
Average expense per member per month
Number of active subscribers supporting each retiree subscriber (active to retiree ratio)
Percentage of SHBP members accessing any preventive care services
Preventive care expenses per member per month
Percentage of SHBP members with a common chronic condition (asthma, diabetes, coronary artery disease (CAD))
Percentage of SHBP members with a common chronic condition (asthma, diabetes, coronary artery disease (CAD)) who are engaged in the disease state management co-pay waiver program Average per member per month expense for SHBP members with common chronic conditions (asthma, diabetes, coronary artery disease (CAD))
Percentage of SHBP members with high dollar claim accumulation (paid over $100,000 in claims in one year)
Percentage of SHBP members with a high dollar claim accumulation (paid over $100,000 in claims in one year) who are engaged in case management

$408.18 2.1
48.17% $21.36 11.87% 7.63% $1,112.25 0.55%
91.77%

$441.29 2.5
50.10% $17.48 16.43% 10.21% $1,286.14 0.65%
94.45%

$490.59 1.9
68.86% $17.09 11.95% 21.53% $1,318.71 0.75%
87.20%

$517.53 2.0
65.86% $14.82 10.96% 13.00% $1,415.52 0.80%
91.00%

24

Program Performance Measures:
Department of Community Health: Attached Agencies
Georgia Board of Health Care Workforce: Board Administration
Percentage of payments processed within 10 days of receiving invoice
Number of page views of agency website for physician workforce data
Number of employers participating in practice opportunity fairs
Number of students attending practice opportunity fairs

FY 2017 Actual
91.67% 33,085
112 241

FY 2018 Actual
91.67% 42,444
101 247

FY 2019 Actual
91.67% 47,032
79 127

FY 2020 Actual
91.67% 42,355
59 135

Georgia Board of Health Care Workforce: Graduate Medical Education

Percentage of residency program graduates practicing family medicine in

62.80%

Georgia (data lagged by one fiscal year)

Number of residents trained through Georgia's Graduate Medical Education programs (filled positions)

2,406

Percentage of Graduate Medical Education applicants holding a degree from a

N/A

Georgia medical school

Percentage of residency program graduates practicing in Georgia (all specialties)

58.40%

Percentage of GME residency slots receiving funding from Georgia Board of Physician Workforce

55.00%

Percentage of residents completing the GME exit survey

97.60%

57.00% 2,557 N/A
41.70% 57.00% 88.00%

60.00% 2,677 N/A
37.50% 58.00% 87.80%

57.14% 2,818 N/A
34.90% 58.00% 95.80%

Georgia Board of Health Care Workforce: Mercer School of Medicine Grant

Percentage of graduates entering core specialties (primary care, family

67.00%

medicine, internal medicine, pediatrics, Ob/Gyn, emergency medicine, or

general surgery)

Number of medical students enrolled at Mercer University School of Medicine

448

Number of students in the first year class

111

Percentage of graduates practicing in Georgia

63.40%

72.50% 460 107
53.23%

75.00% 473 108
59.64%

75.40% 484 112
56.91%

Georgia Board of Health Care Workforce: Morehouse School of Medicine Grant

Percentage of graduates entering core specialties (primary care, family

78.90%

medicine, internal medicine, pediatrics, Ob/Gyn, emergency medicine, or

general surgery)

Number of medical students enrolled at Morehouse School of Medicine

324

Number of students in the first year class

92

Percentage of graduates practicing in Georgia

46.00%

77.60% 365 100
43.00%

75.30% 406 100
43.00%

79.30% 416 106
43.00%

Georgia Board of Health Care Workforce: Physicians for Rural Areas

Number of physicians receiving loan repayment

36

44

40

51

Number of students receiving scholarships

6

1

0

0

25

Program Performance Measures:
Percentage of qualified applicants receiving loan repayment award
Percentage of scholarship recipients who default
Percentage of loan repayment recipients still practicing in rural Georgia
Percentage of scholarship recipients still practicing in rural Georgia

FY 2017 Actual
100.00%
0.00%
66.67%
27.98%

FY 2018 Actual
100.00%
8.33%
65.79%
29.61%

FY 2019 Actual
100.00%
8.00%
65.63%
39.09%

FY 2020 Actual
100.00%
5.26%
72.83%
40.00%

Georgia Board of Health Care Workforce: Undergraduate Medical Education

Percentage of UME graduates entering primary care/core specialty residency

67.40%

from Emory Medical School

Number of Georgia residents enrolled in Emory Medical School

197

Number of Georgia residents enrolled in Mercer Medical School

448

Percentage of UME graduates entering primary care/core specialty residency from Mercer Medical School
Number of Georgia residents enrolled in Morehouse School of Medicine

67.00% 254

Percentage of UME graduates entering primary care/core specialty residency from Morehouse School of Medicine
Average amount of UME funds per Georgia resident attending medical school at Emory Medical School
Average amount of UME funds per Georgia resident attending medical school at Mercer Medical School
Average amount of UME funds per Georgia resident attending medical school at Morehouse School of Medicine
Percentage of Emory Medical School UME graduates entering residency in Georgia
Percentage of Mercer Medical School UME graduates entering residency in Georgia
Percentage of Morehouse School of Medicine UME graduates entering residency in Georgia

78.90% $3,650.13 $2,982.89
N/A 29.20% 27.40% 21.10%

Georgia Composite Medical Board
Number of initial licensure applications processed Number of licensure applications renewals processed Number of complaints received Number of investigations Percentage of licenses issued or denied within 90 days of application Number of disciplinary actions taken against licensed professionals Average investigator caseload

4,768 24,011
1,789 803
74.00% 49 20

57.30% 187 460
72.50% 267
77.60% $3,845.32 $2,905.07 $2,288.00
32.20% 42.20% 47.40%
4,418 20,237
2,281 1,004 80.15%
34 23

73.20% 180 473
75.00% 256
75.30% $3,994.86 $2,825.23 $2,386.31
26.80% 35.20% 39.70%
4,343 24,764
2,619 1,152 86.00%
128 24

70.50% 170 484
75.40% 246
79.30% $4,229.85 $2,761.02 $2,483.31
25.20% 41.20% 40.20%
5,089 25,070
1,664 341
89.00% 57 41

26

Program Performance Measures:
APRN Protocols Reviewed and Processed
Emergency Practice Permits issued due to COVID-19
Georgia Drugs and Narcotics Agency
Number of inspections conducted for the Board of Pharmacy for all of its registrants who purchase, distribute, dispense, and sell pharmaceuticals Number of investigations of complaints of Board registrants
Number of all other investigations

FY 2017 Actual
N/A
N/A

FY 2018 Actual
N/A
N/A

FY 2019 Actual
N/A
N/A

FY 2020 Actual
3,310
920

1,591 345 131

2,086 275 131

2,128 282 97

2,472 335 91

27

Program Performance Measures:
Department of Corrections
County Jail Subsidy
Average number of days in county jail attributed to lack of state prison bed space
Number of incomplete sentencing packets returned to counties for completion
Number of prisoner sentencing packets processed
Average Physical Prison Bed Occupancy Rate
Average number of inmates in county jails pre-adjudication

FY 2017 Actual
11.5 3,269 27,902 96.70% 23,378

FY 2018 Actual
12.0 3,434 29,864 94.50% 23,794

FY 2019 Actual
7.0 3,367 29,491 97.10% 24,201

FY 2020 Actual
16.0 2,947 24,979 88.40% 23,323

Departmental Administration (DOC)
Number of payments processed
Percentage of payments made electronically
Number of audit findings
Agency turnover rate

61,558 96.50%
0 27.23%

42,108 90.95%
0 25.94%

83,542 91.87%
0 31.01%

62,262 92.57%
N/A 32.40%

Detention Centers
Occupancy rate Three-year felony reconviction rate Number of GED diplomas received while in a detention center Number of Parole Revocations sentenced to a Detention Center Number of Probation Revocations sentenced to a Detention Center Number of Detainees sentenced to Diversion Centers (RSAT) Total number of individual detainees sent to a Detention Center Average length of stay at a Detention Center in days

80.50% 26.80%
171 687 1,829 3,411 6,532 81.0

88.60% 27.30%
270 634 1,873 3,289 7,017 79.0

93.30% 28.90%
206 149 2,891 3,297 7,328 84.0

79.30% 28.50%
289 157 2,441 2,936 5,572 89.0

Food and Farm Operations
Cost per day per offender (food only)
Percentage of annual food requirement produced through farm
Total revenue from food and commodities produced
Savings across state agencies from commodities produced vs. purchased

$1.48

$1.48

$1.43

$1.61

42.60%

42.00%

41.00%

43.20%

$6,526,638.00 $6,060,384.97 $6,897,604.43 $6,283,448.04

$6,827,068.86 $5,686,208.33 $5.934,549.36 $5,933,064.80

28

Program Performance Measures:
Profit from sales used to offset GDC food service costs
Number of medical meals served to offenders
Number of offenders requiring special diets

FY 2017 Actual
$1,722,894.70

FY 2018 Actual
$1,470,576.94

FY 2019 Actual
$2,560,962.55

FY 2020 Actual
$3,543,071.65

3,477,253

3,661,764

3,923,504

4,335,840

19,486

19,860

11,983

10,801

Health
Total daily health cost per inmate, including physical health, mental health, dental care Daily cost per inmate for physical health care
Daily cost per inmate for dental care
Daily cost per inmate for mental health care
Number of telemedicine treatment/consultation hours
Total cost of health service providers
Cost of medications
Number of physical health care encounters
Medicaid claims paid
Percentage of inmates on a mental health caseload

$12.21

$11.67

$12.17

$12.25

$10.45

$9.92

$10.40

$9.91

$0.44

$0.49

$0.49

$0.61

$7.50

$7.35

$7.35

$9.50

269.3

281.0

323.5

3,326.0

$44,023,012.00 $39,739,072.00 $57,384,387.00 $57,580,097.00

$42,303,325.00 $43,088,639.00 $41,801,123.00 $41,215,977.00

2,568,416

2,565,193

7,050,463

6,367,737

272

138

148

380

18.00%

20.00%

20.00%

23.00%

Offender Management
Occupancy rate (prisons and all centers)

104.30%

104.10%

95.80%

85.70%

Number of admissions

17,023

18,672

18,144

15,300

Number of releases

16,464

18,302

17,987

19,119

Number of transfers

53,296

55,975

57,009

47,119

Number of sentence packets processed

27,793

30,259

29,115

25,487

Number of records requests processed

1,297

2,392

3,816

5,309

Number of inmates in GDC custody who have detainers before released

14,887

14,795

14,894

15,301

Average number of days to process inmates into GDC custody from county jails

7

5

7

4

Total expenditures for County Prison Subsidy

$36,306,480.00 $34,152,920.00 $34,263,820.00 $38,142,413.00

29

Program Performance Measures: Private Prisons
Occupancy rate
Three-year felony reconviction rate
Number of GED diplomas received in private prisons
Number of contracted private prison beds as a percentage of all inmate beds
Average daily cost per inmate

FY 2017 Actual
98.60% 30.00%
358 16.52% $50.26

FY 2018 Actual
98.00% 28.30%
308 16.22% $49.46

FY 2019 Actual
98.20% 30.10%
348 16.14%
N/A

FY 2020 Actual
97.90% 30.90%
216 16.15%
N/A

State Prisons
Physical utilization rate
Three-year felony re-conviction rate
Number of GED diplomas received
Number of vocational and on-the-job training certificates earned
General population bed utilization rate
Number of inmates enrolled in GED programs
Number of inmates enrolled in vocational training and on-the-job training certificate programs Number of vocational and on-the-job training certificate programs offered across all state prison facilities Number of charter high school diplomas earned
Number of inmates enrolled in charter high school programs

94.80% 27.30%
1,624 4,805 97.75%
N/A N/A N/A N/A N/A

94.50% 27.60%
2,165 7,364 97.75% 10,519 10,375
202 101 325

94.50% 28.90%
1,883 12,272 97.55%
9,924 14,579
239 87
239

88.70% 30.00%
1,103 14,283 89.50%
8,218 14,174
379 17
233

Transition Centers
Percentage of offenders who successfully completed Transition Centers (TC) programming Occupancy rate
Three-year felony reconviction rate
Number of transition center beds as a percentage of all inmate beds
Room and board fees collected
Employment rate for TC offenders statewide
Percentage of vacant security positions

79.18%

81.01%

79.61%

86.88%

98.40%

94.80%

98.20%

64.30%

18.60%

20.40%

19.60%

19.80%

5.49%

5.29%

5.24%

4.89%

$6,506,144.57 $6,532,208.54 $6,781,444.86 $7,043,266.72

94.00%

93.00%

95.00%

93.00%

6.79%

9.02%

12.61%

10.14%

30

Program Performance Measures:
Department of Community Supervision
Departmental Administration (DCS)
Percentage of electronic payments by ACH
Number of audit findings
Agency turnover rate
Percentage of transactions processed on behalf of attached Agency
Number of open records requests fufilled
Number of IT service requests

FY 2017 Actual

FY 2018 Actual

FY 2019 Actual

FY 2020 Actual

80.91% 0
13.09% 6.00% 338 8,369

83.39% 0
12.53% 2.37% 448 11,455

83.05% N/A
14.55% 2.43% 604 12,686

74.09% N/A
13.37% 2.52% 675 8,873

Field Services
Number of offenders under active supervision (cumulative)
Daily cost of supervision per offender
Percentage of employable offenders who are employed
Percentage of offenders complying with court/Parole Board ordered community service Percentage of offenders complying with court/Parole Board ordered financial obligations Percentage of individuals successfully completing community supervision
Percentage of offenders revoked to prison
Percentage of offenders returned to prison for committing a new felony within three years Percentage of offenders identified with criminogenic needs referred to treatments Percentage of offenders identified with criminogenic needs completing treatments Percentage of participants that complete Day Reporting Center programming
Percentage of offenders that successfully complete Aftercare Services
Average caseload per community supervision officer
Percentage of required contacts made in the community
Percentage of new Community Supervision Officer candidates successfully completing the Basic Community Supervision Officer Training course
Misdemeanor Probation
Number of audits completed on misdemeanor probation providers

258,843 $1.94 N/A N/A
17.68% N/A N/A N/A N/A N/A
44.00% 64.40%
139 N/A 79.00%

275,777 $2.11
65.87% N/A N/A N/A N/A N/A N/A N/A
36.00% 64.00%
105 82.36% 90.00%

212,434 $2.20
50.00% N/A N/A N/A N/A N/A N/A N/A
36.00% 60.00%
109 N/A 86.00%

256,398 $2.19
56.00% N/A N/A N/A N/A N/A N/A N/A
38.00% 58.00%
93 N/A 62.00%

41

80

55

33

31

Program Performance Measures:
Number of on-site visits with misdemeanor probation providers
Number of misdemeanor probation contracts reviewed
Number of trainings provided to misdemeanor probation providers

FY 2017 Actual
46
175
N/A

FY 2018 Actual
82
782
16

FY 2019 Actual
59
66
20

FY 2020 Actual
16
44
66

Governor's Office of Transition, Support, and Reentry
Percentage of identified inmates placed into Georgia's Prisoner Re-Entry Initiative (GA PRI) program prior to release Number of supervisees discharged from GA-PRI for non-completion violation of probation or parole Number of re-entry contacts made with community resources
Number of inmates identified for Georgia's Prisoner Reentry Initiative
Prison In-Reach Specialist average annual caseload

N/A 566 10,866 23,733 181

32.00% 1,193
20,142 27,320
492

73.00% 769
20,992 22,626
289

N/A N/A 11,949 6,620 N/A

32

Program Performance Measures:
Department of Community Supervision: Attached Agencies
Georgia Commission on Family Violence
Number of Family Violence Intervention Programs certified in Georgia
Number of site visits with Family Violence Intervention Programs
Number of individuals trained on family violence awareness
Number of active family violence task forces
Number of family violence task forces receiving technical assistance

FY 2017 Actual

FY 2018 Actual

FY 2019 Actual

FY 2020 Actual

112 20
1,825 38
N/A

116 29
3,329 42 42

110 17
3,153 48 48

120 20
2,104 49 49

33

Program Performance Measures:
Department of Defense
Departmental Administration (DOD)
Number of Audit Findings
Number of payments processed
Percentage of payments made electronically
Voucher lines entered
Agency turnover rate
Total GADOD economic impact

FY 2017 Actual

FY 2018 Actual

FY 2019 Actual

FY 2020 Actual

0 11,239 72.00% 29,207 21.30%
N/A

1 12,542 73.00% 70,770 30.90% $853M

0 11,255 75.00% 76,505 43.00% $971M

0 10,394 75.00% 70,836 41.00% $962M

Military Readiness
Successful responses by GADoD to GEMA's requests for assistance
Total State Defense Force volunteer mandays for state and community support missions Average number of ARNG Guardsmen trained per Readiness Centers
Average cost of GaARNG Site Improvement
Total average number of Deployment Eligible Guardsmen
ARNG Billeting Units: number of paid nights
Federal dollars received per state dollar invested
Number of mandays due to personnel activations in State Active Duty by Army and Air National Guard requested by GEMA Total number of Guardsmen mobilized in Title 10 Status (CONUS and OCONUS) Number of ARNG Site Improvements
Counter Drug cost savings due to support to Law Enforcement agencies

100% 16,771
184 $910,493.00
12,311 71,404
$8.77 N/A N/A N/A N/A

100%

100%

2,777

1,055

186

186

$947,000.00 $1,151,042.00

10,292

10,576

74,707

79,179

$42.60

$39.00

10,846

7,075

1,193

2,704

8

6

$70,850

$181,594

100% 7,829
191 $891,042.00
11,236 50,298 $48.00 10,976
913 2
$99,907

Youth Educational Services
Number of at-risk youth graduating from the Youth Challenge Academy
Percentage of Youth Challenge Academy graduates that earn their academic credentials through either General Education Diploma or High School Diploma
Percentage of Youth Challenge Cadets that meet Department of Defense standard for success six months after graduation
Average State cost per cadet
Percentage of Youth Challenge Graduates who could not be contacted at six months after graduation

850 54% 84% $2,752 11%

926 49% 71% $5,774 32%

919 37% 70% $5,172 69%

804 31% 78% $5,239 N/A

34

Program Performance Measures:
Number of Job Challenge Academy Graduates
Percentage of Job Challenge Academy graduates placed with an employer
Percentage of JCA graduates placed in a job related to their vocational traininng.
Number of Job Challenge Academy graduates entering military service.

FY 2017 Actual
N/A
N/A
N/A
N/A

FY 2018 Actual
N/A
N/A
N/A
N/A

FY 2019 Actual
N/A
N/A
N/A
N/A

FY 2020 Actual
125
31.60%
15%
9

35

Program Performance Measures:
Department of Driver Services
Departmental Administration (DDS)
Number of super speeder citations paid
Super speeder citations paid percentage rate
Super speeder revenue collected
Average number of days to process payments to vendors
Percentage of payments made electronically to vendors
Total number of continuing education units awarded
Full Time Agency Turnover
Training modules completed
Full Time Driver Examiner 1 turnover rate
Full Time Driver Examiner 2 turnover rate
Full Time manager turnover rate
Full Time assistant manager turnover rate
Part time examiner turnover rate
Average number of days to process endorsement applications
Number of drivers license fraud investigations
Percentage of permanent documents mailed to customers within 14 days (Target 98%) Percentage of permanent documents mailed to customers within 14 days through Online services processing Number of traditional calls answered by non traditional channels
Number of Payments processed online
Percentage of Contact Center customer calls abandoned
Percentage of fraud investigations determined to be unfounded
Percentage of fraud investigations that resulted in actual fraud
License Issuance
Number of Real ID cards issued

FY 2017 Actual

FY 2018 Actual

FY 2019 Actual

FY 2020 Actual

66,195 78.60% $14,219,555
20 50.40%
9,150 36.00%
7,191 36.00% 22.00% 15.00% 19.00% 82.00%
7.0 1,042 96.76% 99.13% 25,626 314,130 15.91% 18.79% 81.21%

68,670 76.00% $14,306,750
25 58.00%
3,865 17.50%
7,750 36.00% 15.00%
3.00% 10.00% 68.00%
6.0 924 95.20% 97.70% 20,587 502,309 27.78% 14.80% 85.20%

76,359 77.60% $16,412,637
28 56.00%
1,220 22.00%
7,786 39.00% 20.00% 17.00% 30.00% 89.00%
6.2 782 97.27% 99.40% 17,712 741,464 14.39% 7.59% 92.41%

75,070 69.50% $16,111,750
22 64.00%
988 18.00% 13,261 44.00% 27.00% 19.00% 18.00% 101.00%
13.7 1,014 98.08% 98.51% 17,469 1,188,671 13.24% 9.78% 90.22%

1,567,452

2,565,828

2,927,937

2,249,991

36

Program Performance Measures:
Percentage of individuals enrolled in Real ID
Total number of License, Commercial Driver's License, Motor Cycle License or Identification Card renewals requested Number of CDL medical certifications completed
Number of valid CDL drivers
Number of Motorcycle licenses issued
Reduction in issuance process time due to motorcycle safety class participation (in hours) Number of students enrolled in motorcycle safety program classes
Total number of commercial drivers license exams monitored
Number of online transactions processed
Number of online accounts opened
Number of drivers seeking chauffeur/for hire endorsements
Number of Customer Service Center customers served
Percentage of Customer Service Center customers served within 30 minutes or less (Target: 95%) Number of customer calls to the Contact Center
Percentage of customer calls to the Contact Center answered within 3 minutes or less (Target: 85%) Number of citations processed by Records Management
Percentage of citations processed by Records Management within 10 days
Percentage of fraud investigations completed within 60 days (Target: 70%)

FY 2017 Actual
83.99% 1,538,310
162,980 352,136 131,969
4,047 7,807
637 503,789 354,963
1,268 N/A
95.97% 1,605,969
59.58% 201,479 100.00% 53.48%

FY 2018 Actual
89.00% 1,383,625
155,677 345,995 156,502
3,746 7,489
696 730,853 504,126
758 3,856,916
96.82% 1,755,806
48.34% 186,836 97.00% 74.90%

FY 2019 Actual
95.90% 1,478,547
159,912 353,846 126,918
3,201 7,012
605 826,338 470,426
719 3,556,677
95.38% 1,407,923
69.45% 171,851 99.00% 68.58%

FY 2020 Actual
98.19% 996,427 143,140 363,390
98,963 2,891 6,156 414
907,230 545,453
428 2,549,680
97.16% 1,441,573
67.58% 183,196 63.00% 76.03%

Regulatory Compliance
Percentage of regulated programs in compliance
Average number of days for Regulatory Compliance programs that are out of compliance to become compliant Total number of driver safety programs regulated, e.g. driver training, DUI schools Number of certification applications for regulated programs
Number of audit findings
Number of students enrolled in Online Alcohol and Drug Awareness Programs (EADAP)

88.71% 8.10
1,014 3,036
34 12,048

89.00% 9.50 904
2,410 103
24,407

94.00% 7.00 897
2,154 190
25,624

93.00% 12.4 889
1,870 166
29,499

37

Program Performance Measures:
Bright from the Start: Georgia Department of Early Care and Learning
Child Care Services
Average days to respond to category one serious complaints
Percentage of licensed child care learning centers, group day care homes, and family day care homes that are compliant with licensing rules
Number of licensing, monitoring, technical assistance, and complaint investigation visits to child care learning centers, group day care homes, and family day care homes in order to increase compliance and raise quality Number of audit findings
Percentage of weekly Child Care Subsidy Payments processed electronically
Percentage of providers receiving complaints regarding serious incidents requiring medical attention or missing child incidents (Category 1 and 2)
Percentage of early care and education programs that have been in deficient licensing status within the last 12 months
Nutrition Services
Number of feeding sites for both the Child and Adult Care Food Program and Summer Food Service Program
Number of meals served by providers in the Child and Adult Care Food Program and the Summer Food Service Program
Percentage of accurately submitted monthly claims reimbursed within 10 days of receipt
Number of program provider trainings provided on healthier menu options
Number of counties participating in the Child and Adult Care Food Program
Number of counties participating in the Summer Food Service Program

FY 2017 Actual

FY 2018 Actual

FY 2019 Actual

FY 2020 Actual

1 98% 15,069
0 100%
N/A N/A

1 99% 14,784 N/A 100%
4% 2%

1 99% 14,525
0 100%
9% 1%

1 99% 9,237
0 100%
2% 0.45%

6,560 84,070,504
98% 5
158 154

6,560 83,657,499
98% 5
158 154

7,296 84,745,720
98% 9
156 158

4,597 74,123,701
97% 7
154 158

Pre-Kindergarten Program
Georgia Pre-Kindergarten program enrollment
Number of children on Pre-Kindergarten waiting list
Percentage of classrooms implementing Work Sampling System (WSS) online in order to monitor and report student progress
Percentage of children rated as "in process" or "proficient" on at least 80% of the WSS Language and Literacy Indicators
Percentage of children rated as "in process" or "proficient" on at least 80% of the WSS Mathematics indicators
Percentage of new Pre-Kindergarten teachers who attended both days of New Pre-K Teacher Institute who scored at 80% or above on all proficiency quizzes
Percentage of Pre-Kindergarten Lead Teachers who are retained in the PreKindergarten program

80,874 4,596 100%
96% 94% 96% 80%

80,536 4,065 100% 96% 95% 93% 81%

80,493 4,630 100% 96% 94% 98% 81%

80,328 4,303 100% N/A N/A 100%
81.50%

38

Program Performance Measures:
Quality Initiatives
Number of compliant licensed early care and education programs that participate in the Quality Rating and Improvement System
Percentage of compliant licensed early care and education programs that participate in the Quality Rating and Improvement System
Number of unique early learning professionals in the INCENTIVES Program
Percentage of early learning and education programs that have improved their level of quality in the Quality Rating and Improvement System
Percentage of INCENTIVES Program participants who increased their education level from the initial credential/degree earned
Percentage of Quality Rating and Improvement System rated early care and education programs in the top two tiers (2- or 3-star rating)
Percentage of children who receive Childcare and Parent Services (CAPS) eligible subsidies who are served in Quality Rated programs
Number of unique early learning professionals in the SCHOLARSHIPS program
Number of referrals offered to families by the Statewide Parental Referral System
Number of children served in the Rising Pre-Kindergarten and Rising Kindergarten Summer Transition Programs
Number of submitted Quality Rated portfolios supported by the Child Care Resource and Referral System for participation in the Quality Rating and Improvement System
Percentage of DECAL Scholars remaining in classroom for at least five years
Percentage of DECAL Scholars who are teaching in Quality Rated classrooms

FY 2017 Actual
2,868 61%
1,311 48% 3% 60% 34%
1,208 28,109
3,106 510
N/A N/A

FY 2018 Actual
3,482 75%
1,280 47% 4% 68% 41%
1,280 35,178
3,252 510
N/A N/A

FY 2019 Actual
3,351 75%
1,174 58% 5% 70% 62%
1,039 43,560
3,420 941
24% 73%

FY 2020 Actual
3,540 79%
1,199 42% 5% 71% 76%
1,724 33,780
2,708 974
19% 70%

39

Program Performance Measures:
Department of Economic Development
Departmental Administration (DEcD)
Number of audit findings Number of days from requisition to purchase order dispatch Number of payments processed Percentage of payments processed electronically Average number of days to process payments Agency turnover rate
Film, Video, and Music
Direct Capital investment (in millions) Projects initiated Work days created by film and television production Leads scouted resulting into initiated project Value of tax credits certified
Georgia Council for the Arts
Number of Georgia Council for the Arts grant awards Number of counties served by GCA
Georgia Council for the Arts - Special Project
Number of grant awards
Global Commerce
Number of jobs created Direct capital investment (millions) Number of active projects initiated Number of companies assisted Active projects resulting in retention, relocation or expansion

FY 2017 Actual

FY 2018 Actual

FY 2019 Actual

FY 2020 Actual

2 3 5,009 69 4 12.7

0 3 5,515 71 4 10.9

0 3 4,509 71 4 20.9

N/A 3
3,479 68 4
17.3

$2,700

$2,700

$2,900

$2,200

320

455

399

234

3,301,100

4,365,500

2,035,056

1,200,000

50

25

38

40

$800,277,268 $801,058,816 $859,812,794 $649,000,000

102

N/A

N/A

N/A

128

131

130

152

85

312

214

218

30,039 $5,332
815 1,028
46

27,363 $5,566
866 1,110
48

28,960 $7,489
749 973
44

24,133 $7,431
730 746
48

40

Program Performance Measures: International Relations and Trade
Key clients (statewide) Trade Successes
Rural Development
Regions where community meeting were attended. There are a total of 12 regions. Community Visits
Companies visited
Small and Minority Business Development
Number of companies served
Number of community visits
Number of Resource Awareness recipients
Outreach Recipients
COVID-19 PPP Webinar registrants served
Tourism
Tourism expenditures (in billions per calendar year)
Visitors to the Visitor Information centers
Tourists visiting Georgia (in millions per calendar year)
Unique visitors to the Explore Georgia website
Impressions

FY 2017 Actual
821 253

FY 2018 Actual
1,396 267

FY 2019 Actual
2,081 241

FY 2020 Actual
2,743 296

N/A

N/A

10

6

N/A

N/A

99

25

N/A

N/A

52

34

759 76
1,011 NA NA

586 65
1,263 NA NA

454 34
1,215 NA NA

N/A N/A N/A 300 8,700

$28.50 11,396,252
105 5,121,591 632,708,559

$29.60 13,674,169
109 5,130,189 550,667,538

$31.50 13,428,121
112 4,660,000 546,754,642

$32.70 9,893,618
152 7,030,000 189,563,446

41

Program Performance Measures:
Department of Education
Agricultural Education
Grades 6-12 student enrollment in Extended Day/Year programs
Number of schools providing Extended Day/Year programs
Percentage of agriculture teachers meeting all required Extended Day/Year program standards Average number of monthly Extended Day contact hours reported
Average number of Extended Year contact hours reported
Percentage of performance standards met on the Area Teacher program work evaluation Percentage of classroom agriculture teachers meeting all required program standards Average number of monthly Area Teacher contact hours reported
Number of teachers trained by Agriculture Area Teachers
Percentage of performance standards met on the Young Farmer Teacher program work evaluation Young Farmer participants per instructor
Average number of contact hours reported by the Young Farmer teacher monthly report Enrollment in program events and activities at FFA Youth Camp facilities
Number of FFA events held at Camp John Hope and the Georgia FFA-FCCLA Center
Business and Finance Administration
Agency turnover rate
Number of audit findings
Number of payments processed
Percentage of payments processed electronically
Number of open records requests

FY 2017 Actual

FY 2018 Actual

FY 2019 Actual

FY 2020 Actual

41,953 317 98% 40 351
100% 96% 52 455 95% 193 32
7,281 115

42,288 325 98% 43 352
100% 97% 56 465 96% 195 36
7,561 118

43,559 329 98% 41 355
100% 97% 57 467 96% 194 37
8,426 71

73,674 344 98% 42 357
100% 98% 55 472 96% 192 35
4,441 30

8.6% 0
150,641 99.0% 127

11.4% 0
134,874 99.0% 116

10.9% 0
148,365 82.0% 141

12.1% 0
149,593 82.0% 230

Central Office
State Central Office cost per FTE (i.e., student)

$2.41

$3.52

$2.58

$2.38

Charter Schools
Number of charter schools

106

113

110

116

42

Program Performance Measures:
Number of charter school petitions reviewed by the Georgia Department of Education Number of charter schools authorized
Percentage of charter school requests for renewal approved
Number of students enrolled in charter schools
Charter school student graduation rate
Number of charter system petitions reviewed by the Georgia Department of Education Number of approved charter systems operating
Number of planning grants awarded
Number of contact hours reported by planning consultants
Number of facilities grants awarded
Average value of facilities grants awarded
Number of Federal Charter School Program grants awarded

FY 2017 Actual
33 20 71.0% 84,392 76.0%
2 42
3 18,490
11 $127,273
0

FY 2018 Actual
35 31 88.0% 86,549 73.9%
9 45
3 35,646
10 $147,500
26

FY 2019 Actual
27 25 100.0% 74,669 N/A 17 45
3 28,156
16 $87,500
7

FY 2020 Actual
40 29 100.0% 77,318 N/A
7 48
3 28,870
80 $40,476
12

Communities in Schools
Number of at-risk students receiving intensive services
Dropout rate for students served by Communities In Schools
Graduation rate for students served by Communities In Schools
Percentage of school districts with campuses participating in Communities In Schools Average amount of state funds spent per student served
Total dollars leveraged

12,866

13,891

8,629

7,146

3.2%

4.1%

4.6%

3.7%

91.4%

96.2%

93.2%

95.5%

22.8%

22.8%

24.4%

21.1%

$93.51

$88.41

$142.32

$191.85

$13,582,560.00 $13,783,019.00 $7,171,632.00 $11,413,222.00

Curriculum Development
Number of resources developed to support implementation of curricular standards (resources include standards, framework components, videos, and remediation support) Average cost to develop a resource
Number of unique visits to GeorgiaStandards.org
Number of teachers attending curriculum and instruction training sessions
Number of industry specific language training courses developed

693 $557.78 770,330
30,506 0

453 $644.82 749,810
49,437 0

1,834 $330.82 689,484
16,288 0

6,084 $112.31 1,075,053
50,371 0

43

Program Performance Measures: Federal Programs
Number of Title I schools
Average cost per school implementing Title Programs

FY 2017 Actual
1,651
$246,920

FY 2018 Actual
1,647
$258,017

FY 2019 Actual
1,638
$280,991

FY 2020 Actual
1,627
$304,780

Georgia Network for Educational and Therapeutic Support (GNETS)
Number of students served

4,117

Cost per student (to include state and federal funds)

$17,491

Percentage of students who meet or exceed reading and math standards on

N/A

Milestones

Percentage of students who are marked as proficient on the GAA

N/A

Percentage of students proficient in ELA on Milestones (EOG).

2%

Percentage of students proficient in ELA on Milestones (EOC).

4%

Percentage of students proficient in math on Milestones (EOG).

3%

Percentage of students proficient in math on Milestones (EOC).

2%

3,795 $19,179
N/A N/A 3% 5% 3% 3%

3,607 $17,645
N/A N/A 3% 9% 4% 3%

3,344 $19,010
N/A N/A N/A N/A N/A N/A

Georgia Virtual School
Number of courses offered
Number of advanced placement courses offered
Number of enrollments (in half-year segments
Number of systems with students enrolled in GaVS courses
Percentage of students completing courses
Percentage of students passing the appropriate End of Course Test for courses that require such a test Percentage of Credit Recovery students who passed final exam

124 27
29,119 142
93.60% 84.60% 97.00%

127 26
30,400 151
94.25% 87.50% 97.00%

120 26
29,727 122
86.70% 85.96% 98.50%

133 26
32,406 138
97.76% 84.24% 98.61%

44

Program Performance Measures: Information Technology Services
Average bandwidth allocated per school expressed in megabits per second
Percentage of school systems connected to the statewide network
Percentage of classrooms with internet connection
Average amount of local support for information technology
Average school bandwidth overall (including local support)

FY 2017 Actual
100 100.00%
99.32% 1,518 207

FY 2018 Actual
100 100.00%
99.70% 1,955 261

FY 2019 Actual
100 100.00%
99.82% 1,314 213

FY 2020 Actual
100 100.00%
N/A N/A N/A

Non Quality Basic Education Formula Grants
Number of students served in residential treatment facilities
Average educational cost per student served in a residential treatment facility

797 $7,211

772 $7,315

811 $7,197

770 $8,418

Nutrition
Number of lunches served (in millions)
Average number of lunches served daily
Percentage of children participating in the lunch program
Percentage of children participating in the breakfast Program
Average cost of breakfast per student
Average cost of lunch per student
Percentage of local school systems under review that are in full compliance with the nutritional standards required by the USDA Percentage of school districts with more than 75% of students participating in the Free and Reduce Lunch Program
Preschool Disabilities Services
Number of three- and four-year old students with disabilities served by this program Cost of program per student served
Percentage of children receiving preschool handicapped services who improved functioning in acquisition and use of knowledge and skills Percentage of children receiving preschool handicapped education services who remain in their regular education peer cohort
Pupil Transportation
Average number of buses operated daily
Average number of students transported daily

202 1,091,592
67.2% 36.1% $1.83 $3.25 89.5% 47.6%
9,656 $3,490 85.73% 52.89%
14,858 963,622

195 1,090,019
66.6% 35.2% $1.31 $3.50 96.5% 42.0%
9,983 $3,562 84.30% 51.90%
14,671 1,007,996

196 1,076,733
65.9% 35.9% $1.83 $3.25 96.4% 42.5%
9,894 $3,775 83.38%
N/A
14,761 1,008,772

169 911,748
68.8% 36.9% $1.98 $3.64 95.6% 42.3%
10,158 $4,264
N/A N/A
N/A N/A

45

Program Performance Measures:
Average amount of state and local funds expended per student on pupil transportation Number of buses used for daily student transport exceeding useful life
Average number of miles driven per driver per day
Number of vehicles passing stopped buses
Daily miles all systems

FY 2017 Actual
$506.92
4,718
54
7,945
795,923

FY 2018 Actual
$547.25
5,303
54
7,465
787,672

FY 2019 Actual
$567.22
5,063
52
8,737
771,598

FY 2020 Actual
N/A
N/A
N/A
N/A
N/A

Quality Basic Education Program
Number of FTEs (i.e., students)
Statewide high school graduation rate (cohort method)
Statewide high school dropout rate
Number of students served by the Georgia Special Needs Scholarship
Average scholarship award per student participating in the Georgia Special Needs Scholarship Average number of buses operated daily
Average number of students transported daily
Average amount of state and local funds expended per student on pupil transportation Number of school nurses and school nurse assistants
Average number of students served by a school nurse or nurse assistant
Number of school nurses or school nurse assistants per school
Percentage of students requiring remedial coursework in college
Percentage of students enrolled in postsecondary education within 16 months of graduation College and Career Ready Performance Index (CCRPI) Score for Elementary Schools College and Career Ready Performance Index (CCRPI) Score for Middle Schools College and Career Ready Performance Index (CCRPI) Score for High Schools

1,744,714 80.6% 2.8% 4,553
$5,722.00 14,858
963,622 $506.92
1,936 907 0.84 N/A N/A N/A N/A N/A

1,746,203 81.6% 2.8% 4,664
$6,672.00 14,671
1,007,996 $547.25 1,867 947 0.82 N/A N/A 75.3 76.2 77.8

1,747,005 82.0% 2.6% 4,873
$6,293.00 14,761
1,008,772 N/A
1,869 946 0.81 N/A N/A 79.9 77.0 78.8

1,750,930 83.8% 2.0% 4,774 N/A N/A N/A N/A 1,955 905 .85 N/A N/A N/A N/A N/A

Regional Education Service Agencies (RESAs)
Number of teachers/school staff earning Professional Learning Units through
courses and workshops

17,245

19,995

N/A

N/A

Number of teachers/school staff attending other professional learning activities

112,306

133,762

N/A

N/A

46

Program Performance Measures:
Total number of contact hours earned by teachers and school staff through workshops and training Amount saved through regional contracts
Number of attendees at technology focused trainings conducted
Number of PLUs earned through RESA courses and workshops

FY 2017 Actual
N/A
$42,193,413
24,482
59,737

FY 2018 Actual
N/A
46,675,994
36,755
69,310

FY 2019 Actual
N/A
N/A
N/A
N/A

FY 2020 Actual
N/A
N/A
N/A
N/A

School Improvement
Percentage of high schools served and classified as Focus that had an increase in the four year cohort graduation rate from the previous year Percentage of schools served that demonstrated an increased CCRPI score from the previous year Number of districts implementing Teacher/Leader Keys Evaluation System (TKES/LKES) Average number of Priority schools served by a School Effectiveness Specialist Team
State Charter School Commission Administration
Number of operational state charter schools in Georgia
Number of applications received
Number of new charter schools authorized
Number of state charter schools closed by the State Charter Schools Commission due to poor academic and/or financial performance Number of training activities conducted with existing charter schools
Number of training activities conducted with potential charter schools
Number of charter schools outperforming comparison school districts based on the College and Career Ready Performance Index (CCRPI) and value-added impact scores Number of charter schools performing above the statewide average for CCRPI
State Schools
Number of students enrolled at Atlanta Area School for the Deaf
Number of students enrolled at Georgia Academy for the Blind
Number of students enrolled at Georgia School for the Deaf
Percentage of students in grades 1-12 completing Individualized Education Program goals at Atlanta Area School for the Deaf Percentage of students in grades 1-12 completing Individualized Education Program goals at Georgia Academy for the Blind Percentage of students in grades 1-12 completing Individualized Education Program goals at Georgia School for the Deaf

89.00% 47.05%
180 13

50.00% 42.3% 180 26

56.00% 62.2% 206 23

70.00% N/A 206 23

23 12
6 0 15 4 10
9
185 100
85 100% 100% 100%

27 12
3 1 19 4 14
5
182 106
85 99% 100% 100%

29 22
7 0 25 14 22
7
194 101
75 100% 100% 100%

33 21
8 0 27 24 N/A
N/A
183 99 74
100% 100% 100%

47

Program Performance Measures:
Percentage of graduates completing transition plans at all three state schools
Percentage of prior year's graduates at Atlanta Area School for the Deaf that have a positive postsecondary outcome: career, schooling, job training Percentage of prior year's graduates at Georgia Academy for the Blind that have a positive postsecondary outcome: career, schooling, job training Percentage of prior year's graduates at Georgia School for the Deaf that have a positive postsecondary outcome: career, schooling, job training Cost per student at Atlanta Area School for the Deaf
Cost per student at Georgia Academy for the Blind
Cost per student at Georgia School for the Deaf
Graduation rate at Atlanta Area School for the Deaf
Graduation rate at Georgia Academy for the Blind
Graduation rate at Georgia School for the Deaf

FY 2017 Actual
100% 88% 43% 70%
$48,982 $89,736 $76,394
100% 100% 100%

FY 2018 Actual
100% 90% 86% 75%
$52,017 $84,637 $73,538
100% 100% 100%

FY 2019 Actual
100% 94% 90% 80%
$42,822 $87,002 $83,331
100% 100% 100%

FY 2020 Actual
100% 94% 88% 75%
$58,186 $97,911 $85,959
100% 100% 100%

Technology/Career Education
Total student enrollment in grades 6-12

591,172

N/A

N/A

N/A

Total student enrollment in grades 9-12

350,948

N/A

N/A

N/A

Number of high school concentrators (students with 3 or more classes in a Career Pathway)
Number of professional development workshops for teachers

130,547

N/A

N/A

N/A

209

N/A

N/A

N/A

Number of industry certified programs

476

N/A

N/A

N/A

Career and technology student organization membership

156,384

N/A

N/A

N/A

Cost per student served (unduplicated count)

N/A

N/A

N/A

N/A

Graduation rate for Career, Technology, and Agricultural Education concentrators

96.0%

N/A

N/A

N/A

Difference of Career, Technology, and Agricultural Education graduation rate from the state average

15.4%

N/A

N/A

N/A

Total student enrollment in grades 6-8

240,224

N/A

N/A

N/A

Testing
Number of Georgia Milestones tests administered
Average Georgia Milestones cost per student
Number of Georgia Milestones tests administered online

3,187,001 $7.47
2,650,374

3,237,211 $7.74
2,852,196

3,169,258 $8.16
3,166,213

231,315 N/A
231,312

48

Program Performance Measures:
Number of Advanced Placement (AP) exams administered
Number of students taking AP exams
Number of AP test fees subsidized
Percentage of students statewide who obtained a score of three (3) or higher on advanced placement exams
Tuition for Multiple Disability Students
Number of students with disabilities served in residential placements
Average total cost per student
Percentage of all services covered by state grant funds

FY 2017 Actual
153,154
87,545
25,283
57%

FY 2018 Actual
154,479
87,109
23,123
60%

FY 2019 Actual
151,728
84,207
50,970
61%

FY 2020 Actual
139,155
76,598
44,782
65%

15 $103,463
50.9%

13 $176,911
51.0%

N/A

11

N/A

$115,909

N/A

54.8%

49

Program Performance Measures:
Employees' Retirement System of Georgia
Deferred Compensation
Number of participants
Total assets under management (in millions)
Cost per participant

FY 2017 Actual

FY 2018 Actual

FY 2019 Actual

FY 2020 Actual

68,542 $1,453
62

72,699 $1,615
60

76,137 $1,801
58

77,931 $1,932
62

Georgia Military Pension Fund
Number of retirees & beneficiaries receiving benefits
Total benefit payments made
New retiree on-time processing rate

985 $1,042,000
64%

1,076 $1,138,000
77%

1,148 $1,221,000
77%

1,223 $1,297,000
57%

Public School Employees Retirement System
Number of retirees & beneficiaries receiving benefits
Total benefit payments made (in millions)
New retiree on-time processing rate

18,104 $59.38
99%

18,492 $61.82
97%

18,990 $63.64
97%

19,232 $66.09
98%

System Administration (ERS)
Number of active enrollees in the Employees' Retirement System (ERS) plan New retiree on-time processing rate for the ERS plan Percentage of ERS plan service retirement applications processed without error Number of retirees & beneficiaries receiving benefits through the ERS plan Total benefit payments made for the ERS plan (in millions) Average speed to answer incoming calls (in seconds) Number of calls dropped compared to volume of calls Number of audit findings in annual financial audit

60,983 98.4% 93.9% 49,632 $1,394.28
93 5.2%
0

60,406 97.7% 92.0% 50,863 $1,413.30
69 4.2%
0

59,207 98.5% 95.3% 52,275 $1,443.76
90 5.0%
0

57,059 98.3% 90.0% 53,249 $1,484.45
78 4.68%
0

50

Program Performance Measures:
State Forestry Commission
Commission Administration (SFC)
Number of audit findings Total federal dollars received agency wide
Forest Management
Number of water quality exams conducted on logging and forestry operations Number of acres covered by forest management plans Number of forested acres in the state Landowners reached through educational programs
Forest Protection
Number of acres burned by wildfires Average fire response time (in minutes) Number of online and automated burn permits issued Percentage of burn permits issued online Number of acres per firefighter Dollar value of property destroyed/damaged by forest fires Number of wildfire arson investigations conducted Number of fire fighters trained and certified in wild land firefighting
Tree Seedling Nursery
Amount of revenue generated through seedling sales Number of seedlings sold Percentage of seedlings sold as compared to total seedlings grown and available in inventory for sale Number of orders filled Number of customers served Revenue generated through seedlings sales, seed sales, and timber sales

FY 2017 Actual

FY 2018 Actual

FY 2019 Actual

FY 2020 Actual

N/A $6,466,832

0 $17,143,762

0 $14,893,632

0 $6,068,754

1,188 556,571 24,728,400 357,265

1,217 492,832 24,564,762 308,748

1,188 508,172 24,520,480 595,250

1,198 429,522 24,464,219 109,936

71,084 29.0
776,460 91.00% 68,620 $5,296,044
86 112

15,385 25.6
820,250 92.00% 68,620 $2,767,273
42 97

7,037 25.2
746,177 92.00% 68,620 $3,806,132
27 93

9,488 26.3
719,641 92.20% 64,397 $1,277,205
23 66

$888,453 12,260,780
87.33% 2,934 1,541
$1,203,494

$1,071,596 12,484,990
92.84% 2,734 1,541
$1,310,270

$811,501 9,653,088
74.23% 3,503 1,765
$987,730

$1,194,688 15,226,922
96.30% 3,398 1,795
$1,358,366

51

Program Performance Measures:
Office of the Governor: Attached Agencies
Office of the Child Advocate
Number of child welfare complaints (per calendar year)
Average time to complete an investigation
Percentage of teams that remain in compliance with Child Abuse Protocol requirements

FY 2017 Actual

FY 2018 Actual

FY 2019 Actual

FY 2020 Actual

545 56
78%

653 65
73%

645 60
68%

580 44
45%

Georgia Emergency Management and Homeland Security Agency
Percentage of all requests for state assets and mutual aid assistance handled successfully
Number of Georgia counties with an approved Annual County Emergency Management Work Plan
Total number of projects open in the Public Assistance grant program

100% 158
3,322

Total number of projects open in the Hazard Mitigation grant program

54

Number of Certified Emergency Managers trained by the agency

105

Number of days the State Operations Center was open to coordinate state

54

response to disasters or emergencies

Number of school safety training programs provided

118

Number of persons that attended agency sponsored WebEOC training

347

Dollar value of payments processed to local governments

$78,339,828

Number of Homeland Security subawards managed

265

Number of counties with wireless emergency 911 plans

175

100% 161
2,827 110 61 21 100 386
$53,444,913 298 175

100%

100%

161

156

2,811

3,095

130

171

72

87

74

159

148

46

237

104

$94,909,794 $114,528,564

364

346

175

176

Georgia Professional Standards Commission
Number of approved educator preparation programs
Average processing time for certification cases submitted with all necessary documentation (in days) Number of certification cases completed
Number of individuals with an active GaPSC credential
New ethics complaints received
Percentage of ethics cases extended by the Commission past the 60 calendarday timeframe established in Georgia code Percentage of ethics cases cleared by the Commission voting "no probable cause" after an investigation Number of P-16 educators and administrators reached through outreach events and training opportunities

921 6
87,517 309,158
1,801 15% 31%
10,088

921 6
94,597 309,991
1,758 16% 30%
7,435

941 6
91,159 311,377
1,940 17% 25%
5,572

984 6
91,415 314,754
1,728 22% 23%
6,596

52

Program Performance Measures:
Percentage of educator preparation program completers who qualify for certification Percentage of completers of a PSC-approved teacher preparation program who are employed in a Georgia public school the year after program completion and remain employed for at least three years Percentage of completers of a PSC-approved teacher preparation program who are employed in a Georgia public school the year after program completion and earns an unsatisfactory or ineffective annual performance rating in one of the first five years of employment Percentage of students enrolled in Georgia-approved educator preparation baccalaureate programs that passed the Georgia Assessment for the Certification of Educators on the first attempt
Governor's Office of Student Achievement
Average number of days to complete an audit
Number of elementary and middle schools audited statewide
Number of elementary and middle schools flagged for testing irregularities
Average number of unique visits to GOSA website per month
Number of research studies published
Number of policy briefings on educational developments published on GOSA website Number of Georgia Milestones Assessments monitored by the state
Percentage of students in schools served by mentors reading on benchmark
Percentage of school districts who nominated a student for the Governor's Honors Program Percentage of schools audited that were flagged requiring further inquiry

FY 2017 Actual
89%
N/A

FY 2018 Actual
90%
N/A

FY 2019 Actual
90%
86%

FY 2020 Actual
92%
86%

N/A

N/A

6%

6%

N/A

N/A

92%

92%

79 1,811
54 22,689
4 6 N/A 55% 74% N/A

129 1,815
37 22,511
4 1 N/A 55% 71% N/A

171 1,826
38 41,866
3 2 38 63% 70% 6%

190 1,800
13 47,371
3 0 N/A N/A 87% 6%

53

Program Performance Measures:
Department of Human Services
Adoptions Services
Number of finalized adoptions
Percentage of adoptions finalized within six months of adoptive placement
Percentage of children exiting foster care for adoption within 24 months of their last removal from home Number of finalized adoptions as a percentage of total eligible children
Percentage of children with an adoption disruption (i.e., children in an adoptive home but the adoption is not finalized)
After School Care
Number of youth who participate in afterschool and summer programs
Percentage of youth in foster care who participate in after school programs

FY 2017 Actual

FY 2018 Actual

FY 2019 Actual

FY 2020 Actual

1,186 88.53% 24.28% 47.10%
2.37%

1,201 89.16% 22.07% 39.45% 1.26%

1,427 91.12% 18.71% 43.30%
2.38%

1,416 92.16% 20.19% 43.34%
2.82%

56,136 1.40%

34,420 1.99%

40,578 2.26%

25,903 1.05%

Child Abuse and Neglect Prevention
Number of children reached
Number of families reached
Number of community-based partnerships
Number of local entities participating in Abstinence Education Grant Program

N/A

77,963

99,957

53,502

221

15,224

8,888

34,076

35

45

33

32

N/A

61

40

98

Child Support Services
Percentage of current support being paid as ordered (per federal fiscal year)
Percentage of families receiving arrears payments (per federal fiscal year)
Number of active cases (per federal fiscal year)
Percentage of requests for service that resulted in orders established for cases (per federal fiscal year) Total monies collected and redistributed to custodial parents and the state treasury (per federal fiscal year)

60.32%

60.11%

60.43%

62.05%

64.45%

63.87%

64.49%

76.19%

411,491

390,096

376,729

356,877

89.93%

90.93%

91.00%

90.40%

$744,927,353 $736,771,614 $726,762,985 $835,689,352

Child Welfare Services
Number of calls screened out
Number of investigations conducted
Number of substantiated maltreatment incidents
Percentage of calls responded to within designated priority of the receipt of the report of alleged maltreatment

26,219 34,166 14,046 30.41%

21,221 38,451 16,620 20.24%

39,927 40,494 13,895 91.33%

35,981 40,182 11,857 54.31%

54

Program Performance Measures:
Number of Family Preservation Cases
Number of Family Support Cases
Percentage of children who return home within 12 months of being removed
Percentage of children who were victims of subsequent maltreatment within 6 months Percentage of foster children who re-enter foster care within 12 months
Child Protective Service worker average caseload
Child Protective Service worker turnover rate
Percentage of state served by child advocacy centers
Number of forensic interviews conducted by child advocacy centers
Percentage of forensic interviews conducted for sexual abuse allegations

FY 2017 Actual
6,370 59,913 63.79% 5.29% 5.68%
16.1 29.14%
92.0% 10,802 70.00%

FY 2018 Actual
7,307 54,549 59.72% 2.88% 4.96%
15.0 36.50%
97.0% 11,613 68.06%

FY 2019 Actual
7,155 47,066 55.06% 2.37% 3.98%
17.4 34.80%
98.2% 12,104 71.70%

FY 2020 Actual
7,213 37,238 54.43% 2.34% 2.89%
15.1 26.25%
98.0% 11,034 50.00%

Community Services
Number of low-income individuals who were assisted by Community Services Block Grant Funds
Number of individuals receiving emergency assistance
Percentage of participants who were unemployed and obtained a job
Percentage of participants who became employed and maintained a job for at least 90 days
Percentage of participants who obtained educational skills/competencies required for employment
Number of senior citizens receiving services who maintain an independent living situation
Number of individuals with disabilities served who maintain an independent living situation
Number of low-income participants who obtained court-ordered child support payments leading to becoming more self-sufficient

131,020 104,375
22% 88% 41% 13,675 9,538 3,748

165,745 118,365
8% 87% 39% 16,604 7,590 3,008

149,119 124,233
27% 42% 42% 85,823 52,494 2,444

159,405 132,985
44% 60% 33% 38,948 24,105 2,087

Departmental Administration (DHS)
Number of clients receiving transportation services
Number of trips provided by transportation services
Total funds expended for transportation
Cost per trip for transportation services
Percentage of background investigations initiated by electronic fingerprinting technicians within 14 calendar days (Target: 95%)

24,704 2,264,002 $23,357,591
$10.32 99%

14,807 2,164,229 $25,048,153
$11.57 99%

20,696 1,950,214 $26,773,384
$11.89 99%

14,097 1,554,262 $20,115,041
$12.94 99%

55

Program Performance Measures:
Number of Supplemental Nutrition Assistance Program (SNAP) recovery referrals
Number of Application Service Requests (ASR)
Percentage of Application Service Requests (ASR) completed by the agreed upon date
Agency turnover rate

FY 2017 Actual
9,376
640
88.44%
19.93%

FY 2018 Actual
7,714
638
94.94%
18.60%

FY 2019 Actual
7,852
960
93.57%
19.50%

FY 2020 Actual
4,829
1,237
93.95%
17.60%

Elder Abuse Investigations and Prevention
Number of complaints received by the Long-Term Care Ombudsman Percentage of Long-Term Care Ombudsman complaints resolved to the client's satisfaction Number of reports of abuse, neglect, or exploitation Number of wards Number of participants in the At-Risk Adult Crime Tactics Training Program Percentage of Adult Protective Services investigations initiated within 10 days Percentage of Adult Protective Services investigations completed within 30 days Percentage of Adult Protective Services investigations completed within 45 days Average Adult Protective Services investigator caseload Average Adult Protective Services guardianship manager caseload Adult Protective Services (APS) investigator turnover rate Public guardianship case manager turnover rate Percentage of reports resulting in an investigation Percentage of investigations where claims were substantiated Amount of consumer savings through elderly legal assistance counseling Number of legal client served

3,391 54.00% 39,499
809 267 94.60% 81.90% N/A
21 24 8.00% 19.51% 24% 31.00% $11,123,785 28,160

4,249 68.70% 50,159
952 354 94.00% 81.80% N/A
25 26 11.61% 8.80% 67% 38.90% $9,083,926 28,702

4,650 69.00% 62,311
1,029 416
93.00% 73.80%
N/A 27 25
18.98% 23.26%
87% 39.90% $11,068,368 21,467

4,555 73.00% 62,446
1,132 269
76.00% N/A 81% 25 24
10.00% 13.00%
85% 44.60% $12,080,735 35,418

Elder Community Living Services
Number of months Non-Medicaid Home and Community Based Services program participants delayed admission into a more costly facility
Non-Medicaid Home and Community Based Services clients served
Average cost per Non-Medicaid Home and Community Based Services client

49 33,970 $1,849

46 33,875 $1,898

50 30,251 $1,449

46 37,780 $2,131

56

Program Performance Measures: Elder Support Services
Percentage of clients retaining employment for 6 months or longer
Out-of-pocket savings to Medicare consumers
Number of Aging & Disability Resource Connection (ADRC) clients served
Percentage of clients receiving either home delivered meals or congregate meals that maintain or improve their nutrition risk score Number of seniors served meals at senior centers
Number of seniors served home delivered meals
Number of home delivered meals
Number of Money Follows the Person transitions
Money Follows the Person savings to Medicaid (based on average Medicaid Nursing Home costs) Number of senior center meals served
Number of clients that report they eat two or fewer meals a day

FY 2017 Actual
69.40% $44,955,344
174,627 65.00% 15,271 12,666 2,411,228
218 $7,629,346
1,470,017 N/A

FY 2018 Actual
44.80% $14,908,302
79,689 69.45% 15,311 13,645 2,497,845
255 $9,205,245
1,491,942 N/A

FY 2019 Actual
41.00% $9,372,437
98,860 65.00% 15,617 14,187 2,610,896
212 $7,632,000
1,583,114 N/A

FY 2020 Actual
39.70% $16,857,387
70,558 68.00% 15,072 18,217 2,830,706
216 $7,735,000
1,151,965 N/A

Energy Assistance
Number of households that received energy assistance
Number of households that received crisis energy assistance
Average payment received for regular energy assistance
Average payment received for crisis energy assistance
Percentage of LIHEAP recipient households that have at least one member who is either elderly, disabled or under the age of five Percentage of households authorized for assistance within 11 days from date of application Number of elderly households authorized for assistance in order to retain heating services
Federal Eligibility Benefit Services
Number of food stamp cases
Food stamp eligibility accuracy rate (maintain error rate below national average)
Percentage of individuals receiving Right from the Start Medicaid within 45 days of application
Out-of-Home Care
Number of licensed foster homes

137,385 30,715
$338.33 $341.53 69.82% 73.15%
70,334

140,795 36,563
$346.81 $345.85 69.30% 70.61%
71,675

191,425 34,913
$346.99 $345.67 74.96% 67.43% 107,161

251,069 27,962
$396.78 $396.78 72.94% 74.53% 160,273

762,684 95.30% 95.36%

714,985 80.32% 74.16%

659,707 90.87% 84.46%

659,552 88.00% 80.54%

7,194

7,988

8,307

8,151

57

Program Performance Measures:
Number of children in the legal custody of DFCS
Percentage of siblings placed together in out-of-home care
Percentage of children in care for 12-24 months with two or fewer placement settings Percentage of children placed with relatives
Percentage of children in congregate care
Percentage of children who do not experience maltreatment while in foster care

FY 2017 Actual
19,832
66.16%
57.72%
29.00%
11.65%
99.56%

FY 2018 Actual
21,251
67.25%
51.62%
36.29%
13.24%
99.78%

FY 2019 Actual
20,464
68.79%
47.78%
36.14%
15.13%
99.59%

FY 2020 Actual
18,402
72.34%
49.02%
38.00%
15.86%
99.63%

Refugee Assistance
Percentage of participating refugees obtaining employment
Percentage of refugees retaining employment for 90 days
Percentage of refugees entering full time employment offering health benefits
Cost per refugee entering employment
Percentage of refugees receiving health screenings within their first 30 days in the country The number of eligible refugees receiving English language instruction
The number of eligible refugees receiving social adjustment services
Percentage of Refugees who terminate Refugee Cash Assistance/Temporary Assistance for Needy Families(TANF)due to employment. Number of Refugees initially resettled in Georgia.
Number of Refugees who entered full time employment.

64.46% 87.51% 79.32%
$988 37.20%
942 1,513 100% 1,872
809

57.12% 83.16% 84.40% $1,129 83.59%
620 1,053 100%
837 581

53.08% 85.02% 81.13% $1,369 85.26%
568 1,155 100% 1,189
507

43.32% 86.76% 81.01% $1,934 87.00%
373 1,083 100%
375 284

Residential Child Care Licensing
Number of new licenses and renewals applications processed
Number of complaints and incident reports received
Percentage of licensed facilities, agencies and institutions who received a followup visit within the required time frame following the issuance of an Enforcement Action Percentage of inspections closed within 30 days
Percentage of complaints received and incident reports that result in investigations Average number of days for investigations

356 6,384 91.30% 48.30% 12.69%
94

351 7,781 85.70% 45.50% 11.50%
101

344 7,243 100.00% 34.70% 18.50%
164

296 10,507 100.00% 45.30% 13.00%
122

58

Program Performance Measures: Support for Needy Families - Basic Assistance
Number of adults receiving cash assistance
Percentage of individuals receiving assistance within 45 days of application
Support for Needy Families - Work Assistance
Percentage of single parent households who are in qualified work activities
Percentage of households who return to Temporary Assistance for Needy Families (TANF) in 1st year following exit Percentage of cases renewed online

FY 2017 Actual
2,182
95.37%

FY 2018 Actual
2,001
79.89%

FY 2019 Actual
1,533
96.53%

FY 2020 Actual
901
96.95%

82.25% 8.85% N/A

35.85% 6.89%
61.76%

N/A 8.01% 61.68%

N/A 7.70% 58.51%

59

Program Performance Measures:
Department of Human Services: Attached Agencies
Council On Aging
Percentage of participants who have a better understanding of issues that benefit elderly Georgians as a result of council training, education, and advocacy efforts (Target: 75%) Legislation initiated, influenced and/or enacted each legislative session which benefits older Georgians (Target: 10)
Forums and other events conducted which promote issues beneficial to elderly Georgians (Target: 20)
Family Connection
Family Connection collaboratives' training satisfaction rate
Average dollar leveraged with cash and in-kind per state appropriated dollar by county collaborative (FY18 estimated amount)
Number of local, regional and statewide technical assistance events delivered
Number of KIDS COUNT data tools

FY 2017 Actual
97.0% 17
137
90.80% $4
N/A N/A

FY 2018 Actual
97.0% 14
126
92.50% $4
17,000 10

FY 2019 Actual
97.3% 19
127
86.90% $4
11,004 9

FY 2020 Actual
97.5% 18 97
N/A $3
8,784 11

Georgia Vocational Rehabilitation Agency: Business Enterprise Program

Percentage increase in the number of blind vendors

1%

Amount collected in total sales

$8,219,916

Number of vendors

67

1% $7,890,913
63

2% $8,787,429
64

1% $7,338,990
64

Georgia Vocational Rehabilitation Agency: Departmental Administration

Agency turnover rate

18.80%

Number of audit findings

0

Number of customers complaints

305

Percentage of federal grants utilized

92%

Percentage of agency funding dedicated to administration

6%

15.00% 0
264 92%
6%

21.49% 0
372 95%
6%

13.45% 0
278 93%
5%

Georgia Vocational Rehabilitation Agency: Disability Adjudication Services

Percentage of disability benefit determinations found to be correct (Federal

98.10%

Standard: 97%)

Average number of days to determine claims (Federal Standard: 137 days)

131.4

Number of claims adjudicated

148,469

95.60% 139.8
142,792

93.50% 146.6
127,294

93.50% 127.0
110,216

Georgia Vocational Rehabilitation Agency: Georgia Industries for the Blind

Number of blind persons employed by Georgia Industries for the Blind (GIB)

53

60

45

53

60

Program Performance Measures:
Total revenue generated from products and services
Percentage of total direct labor hours performed by individuals who are legally blind (Federal Minimum Standard: 75%) Percentage of total revenue from services
Percentage of total revenue from commercial sales
Percentage of total revenue from federal sales

FY 2017 Actual
$6,115,599
83.80%
8.30%
1.40%
86.60%

FY 2018 Actual
$6,397,226
79.10%
9.53%
1.51%
84.37%

FY 2019 Actual
$6,636,086
76.40%
10.06%
0.03%
84.91%

FY 2020 Actual
$6,115,599
76.60%
8.30%
1.40%
86.60%

Georgia Vocational Rehabilitation Agency: Vocational Rehabilitation Program

Number of clients served

36,818

Percentage of cases determined eligible within 60 days from the date of application
Percentage of individuals who obtained successful employment for at least 90 days after cases were closed (Federal Performance Level > 55.8%)
Number of clients on the waiting list for services

59% 51%
0

Number of residential Vocational Rehabilitation (VR) clients served

434

Average daily cost per student (in state general funds)

$78

Number of residential VR admissions

333

Average daily residential VR census

136

Average length of residential VR program participation (in days)

149

34,708 51% 42% 0 546 $93 530 116 80

39,444 57% 29% 0 940 $77 853 133 57

36,287 67% 32% 0
1,050 $84
1,308 110 31

61

Program Performance Measures:
Commissioner of Insurance
Departmental Administration (COI)
Number of payments processed Percentage of payments processed electronically Average number of days to process payments Number of audit findings Agency turnover rate Average number of business days to execute a contract
Enforcement
Number of cases closed with actions Fines collected Percentage of total cases closed with actions Number of cases referred to the Office of Administrative hearings (OSHA)
Fire Safety
Number of inspections conducted Percentage of mandated inspections completed (June to June) Percentage of inspections conducted that are re-inspections Number of permits and approvals issued Number of fire investigations initiated upon request of local authorities Number of fire investigations closed Number of investigations determined to be arson Number of arson investigations closed Amount of fines assessed
Industrial Loan
Numbers of lenders regulated Number of licensees audited

FY 2017 Actual

FY 2018 Actual

FY 2019 Actual

FY 2020 Actual

N/A

2,025

2,743

2,901

N/A

90.00%

72.55%

88.70%

N/A

1

15

15

0

3

0

0

N/A

9.00%

26.00%

18.00%

N/A

N/A

N/A

N/A

313 $2,426,344
14.0% 8

226 $1,355,433
60.0% 22

208 $379,375
6.4% 15

206 $1,261,515
6.2% 0

44,916 34% 11%
24,886 475 420 160 107
$159,316

48,519 37% 16%
23,761 383 294 116 49
$186,336

43,402 30% 8%
34,776 363 215 112 44
$131,615

42,201 30% 17%
32,721 427 249 142 79
$122,240

935 1,080

925 1,472

911 1,358

884 1,438

62

Program Performance Measures:
Number of new license applicants Number of consumer complaints Percentage of licensees audited per year Percentage of applicants approved Percentage of licensees paying taxes on online portal Annual restitution back to consumers
Insurance Regulation
Percent of domestic insurers who are financially stable Number of licensed insurance companies Average number of days to resolve consumer complaints Dollars returned to Georgia consumers via complaint resolution Number of fraud investigations completed

FY 2017 Actual
6
N/A
96%
82%
67%
N/A

FY 2018 Actual
17
11
97%
59%
74%
$40,164

FY 2019 Actual
7
24
100%
86%
78%
$45,724

FY 2020 Actual
8
29
99%
88%
75%
$87,634

N/A 1,564
47 $10,736,229
330

93% 1,565
38 $9,639,018
373

98% 1,613
31 $10,257,906
510

100% 1,621
32 $7,962,113
573

63

Program Performance Measures:
Georgia Bureau of Investigation
Bureau Administration
Accounts payable transactions processed
Percentage of electronic payments
Amount of payments processed
Accounts payable transactions processed by GBI
Accounts payable transactions processed by CJCC
Agency turnover rate
Number of open records requests fullfilled
Number of audit findings

FY 2017 Actual

FY 2018 Actual

FY 2019 Actual

FY 2020 Actual

37,364

42,091

47,117

43,538

65.77%

65.63%

64.21%

64.14%

$245,288,024.78 $264,287,284.40 $312,022,973.99 $320,839,148.39

10,984

13,497

14,384

13,634

26,380

28,594

32,733

29,904

5.61%

5.27%

6.27%

7.88%

3,590

4,076

4,437

4,817

0

0

0

0

Criminal Justice Information Services
Percentage of criminal history background service requests processed within 24 hours of receipt Percentage of manually reported final disposition data processed within 30 days of receipt Percentage of reported arrest data processed within two hours of receipt
Number of applicant fingerprint based background checks completed
Average daily message traffic for the Criminal Justice Information Services system
Forensic Scientific Services
Scientist turnover rate
Backlog of cases
Total number of reports released
Percentage of reports released in 45 days
Combined DNA Index System matches
Open records requests received
Number of child fatalities reviewed (per calendar year)

99% 100%
95% 481,426 2,260,752

99% 100%
95% 422,439 2,332,405

100% 100%
95% 486,266 2,478,120

100% 100%
94% 477,548 2,280,574

7.47% 24,977 84,300 60.40%
1,422 2,966
490

6.67% 32,840 79,511 56.00%
1,102 3,269
497

8.85% 36,341 92,690 54.20%
977 3,942
412

7.49% 27,987 119,421 44.70%
1,185 4,014
440

Regional Investigative Services
Number of criminal investigations opened

9,888

7,785

7,030

6,697

64

Program Performance Measures:
Number of criminal investigations closed
Agent turnover rate
Number of arrests by the Investigative Division
Value of contraband seized

FY 2017 Actual
8,341

FY 2018 Actual
7,943

FY 2019 Actual
6,872

FY 2020 Actual
6,369

2.20%

2.60%

2.49%

1.82%

894

893

894

1,038

$133,014,150.20 $57,937,302.21 $89,055,872.33 $50,513,328.10

65

Program Performance Measures:
Georgia Bureau of Investigation: Attached Agencies
Criminal Justice Coordinating Council
Number of victims served by grant funded programs
Total victim compensation paid
Average number of days to process a Georgia Crime Victim Compensation Program application Average Georgia Crimes Victim Emergency Fund (GCVEF)payment per victim
Number of claims paid by the Georgia Crime Victims Emergency Fund (GCVEF)
Number of law enforcement counties served by criminal justice grants
Number of adult offenders served through accountability courts
Adult offender accountability court diversion savings
Juvenile offender accountability court diversion savings
Number of state-funded accountability courts
Number of juvenile justice grants by county
Total number of federal grants administered annually
Number of victims served by all funded domestic violence agencies
Number of sexual assault forensic medical exams funded by GCVEF
Number of victims served through funded child advocacy centers
Number of juvenile offenders diverted through juvenile accountability courts
Number of adult offenders successfully completing accountability court programs
Number of juvenile offenders successfully completing accountability court programs Number of CACJ recognized Accountability Courts statewide

FY 2017 Actual
263,519 $18,246,408
65 $1,345 13,539
108 8,811 $87,956,329 $46,036,042
139 34 53
26,079 3,764 7,419 347 1,757 55 139

FY 2018 Actual

FY 2019 Actual

FY 2020 Actual

272,642

301,669

275,263

$19,820,410

$21,060,283

$20,414,594

34

60

51

$1,013

$1,124

$886

14,447

18,560

17,202

108

100

129

9,538

12,237

9,685

$96,990,425 $109,737,779 $142,527,962

$26,288,341

$43,761,082

$32,760,717

151

147

157

26

26

26

43

52

61

32,881

36,163

35,043

4,466

4,971

4,457

19,858

19,334

13,390

241

353

241

2,350

2,876

1,778

108

102

63

149

160

169

Criminal Justice Coordinating Council: Family Violence
Number of domestic abuse victims served
Number of sexual assault victims served
Number of site visits conducted
Domestic violence shelter occupancy rate

N/A

71,132

85,476

77,589

N/A

8,208

10,303

11,146

N/A

118

116

62

N/A

42.00%

139.16%

139.55%

66

Program Performance Measures:
Department of Juvenile Justice
Community Service
Percentage of DJJ Youth days served in Community Services
Percentage of youth with no new offense while under community supervision
Daily average of youth supervised by Community Services
Community Services average caseload per officer
Percentage of youth re-offending within one year after completion

FY 2017 Actual

FY 2018 Actual

FY 2019 Actual

FY 2020 Actual

81.27% 88.69% 10,871
23 23.51%

82.17% 88.35%
3,881 21
22.46%

82.69% 89.08%
3,795 20
21.42%

82.65% 89.35%
3,454 19
19.42%

Departmental Administration (DJJ)
Percentage of new juvenile correctional officers that successfully completed new hire training
Average number of days investigation cases remain open
P.O.S.T. certified employee turnover rate

67.85% 15
30.65%

89.58% 13
66.20%

70.74% 16
71.22%

79.92% 20
66.80%

Secure Commitment (YDCs)
Number of youth served in YDCs
Average utilization rate of average bed space
Percentage of long-term youth discharged from commitment that are readjudicated or resentenced within one year of release Number of Short-Term Program days served
Number of Short-Term Program youth served
Youth Development Campus juvenile corrections officer turnover rate
Youth Development Campus average cost per day
Percentage of eligible youth receiving General Education Diploma/High School Diploma/Vocational Certificate
Secure Detention (RYDCs)
Average cost per care day
Number of admissions to RYDCs
Average length of stay (in days)
Number of Short-Term Program (STP) sentence completions (RYDCs only)
Number of STP sentence completions (RYDCs and YDCs)

896 56.18% 22.82% 19,635
869 45.66% $630.23 54.00%

857 56.62% 21.64% 19,443
863 83.33% $633.68 43.00%

736 51.29% 13.36% 16,620
721 100.00% $669.89
53.00%

624 50.61%
6.40% 11,821
530 80.34% $672.75 55.00%

$385.00 9,506 27 868 869

$398.93 9,180 29 859 863

$402.00 8,173 30 716 721

$412.00 6,660 33 528 530

67

Program Performance Measures:
Number of validated status offenders detained in RYDCs Juvenile Correctional Officer (JCO) attrition rate Percentage of youth on mental health caseload Number of YDC youth housed in RYDCs Number of youth awaiting community placement Number of recreation staff Juvenile Detention Counselor (JDC) attrition rate Amount of paid in holiday/FLSA pay for security staff Number of youth with substance abuse needs

FY 2017 Actual
108

FY 2018 Actual
127

FY 2019 Actual
118

FY 2020 Actual
126

71.62%

90.31%

62.32%

100.00%

37.93%

41.13%

41.97%

41.30%

146

133

169

176

59

72

60

50

44

43

31

41

28.81%

100.00%

40.54%

31.42%

$1,960,659.06 $1,779,997.94 $1,353,857.23 $1,364,673.75

232

239

172

141

68

Program Performance Measures:
Department of Labor
Departmental Administration (DOL)
Number of Audit Findings
Average days to process a payment

FY 2017 Actual
3 (1 -Financial related; 1 IT related, 1 UI related) 5.60

Number of payments processed

14,668

Percentage of payments made electronically

46.17%

Percentage of travel reimbursements paid within 30 days of submission of a complete travel voucher
Percentage of federal financial reports submitted within 45 days of the end of the quarter
Agency turnover rate

98% 100% 11.48%

Percentage of participating employees who completed the excel leadership class

95%

Number of documents digitized and stored through the Department's enterprise imaging application

3,270,545

FY 2018 Actual
0
4.75 14,020 44.10%
99% 100% 24.16
0% 2,445,782

FY 2019 Actual
0
3.95 13,966 41.54%
99% 100% 19.34%
0% 2,760,867

FY 2020 Actual
N/A
2.60 12,175 42.98%
98% 100% 13.4%
0% 3,793,084

Labor Market Information
Rate of accurate data collected for the Current Employment Statistics program (fed. target is 98%)
Survey response rate for the Occupational Employment Statistics Survey of employers (fed. target is 75%)
Percentage of data accurately coded for the Quarterly Census of Employment and Wages report

99.4% 77.90%
99.4%

99.2% 78.10%
99.6%

99.2% 68.30%
99.6%

99.9% 66.30%
99.5%

Unemployment Insurance
Percentage of unemployment benefits made within 21 days
Percentage of UI recipients paid accurately
Number of employers with a tax liability
Percentage of new employer accounts with obligation determined within 90 days

86.80% 95.00% 234,207 91.20%

88.00% 98.80% 243,212 92.00%

87.90% 95.91% 252,835 91.30%

78.60% N/A
254,952 90.10%

Workforce Solutions
Percentage of customers retaining employment following services Percent of customers obtaining employment following services Number of ES customers receiving services Number of job orders received from businesses Jobs for Georgia graduation rate

80.7% 62.7% 439,447 158,035
96%

70.1% 70.4% 496,180 167,632
99%

70.9% 70.0% 383,600 172,436
98%

68.9% 68.9% 548,165 152,068 100%

69

Program Performance Measures:
Department of Law
Department of Law
Department turnover rate
Percentage of payments made by check
Number of complaints and inquiries received and responded to by the Consumer Protection Unit

FY 2017 Actual
11.19% 36.87% 16,073

FY 2018 Actual
8.99% 24.44% 18,143

FY 2019 Actual
11.33% 21.47% 21,381

FY 2020 Actual
13.01% 20.05% 23,710

Medicaid Fraud Control Unit
Number of cases opened Percentage of cases resolved within one year Number of investigations concluded Dollar value of recovery Average collections per auditor

199

159

187

152

24.00%

29.00%

25.00%

11.00%

168

148

140

84

$317,974,744.00 $26,542,783.00 $11,368,482.00 $20,030,785.00

$39,746,843.00 $3,317,848.00 $1,624,069.00 $2,861,541.00

70

Program Performance Measures:
Department of Natural Resources
Coastal Resources
Number of participants in coastal education programs or outreach events
Acres certified for public shellfish harvest
Average days to process a Coastal Marshlands and Protection Act (CMPA) permit Average days to process a Shore Protection Act (SPA) permit
Number of unauthorized activities resolved to a compliance standard within 90 days Number of Coastal Marshlands Protection Act (CMPA) permits
Number of Shore Protection Act (SPA) permits

FY 2017 Actual

FY 2018 Actual

FY 2019 Actual

FY 2020 Actual

22,360 8,532 144 49 55 18 28

21158 8,532
165 121
52 13 10

25,245 8,532 216 96 38 8 11

22,929 8,532 284 208 66 18 8

Environmental Protection
Number of Notice of Violations issued
Number of consent orders executed
Settlement dollars collected for executed consent orders
Number of air permit applications processed
Water withdrawal for municipal and industrial water use (in gallons per capita per day) Number of agricultural water meters installed
Average number of days to resolve a citizen complaint
Percentage of public drinking water systems meeting federal health based standards Number of expedited air permits completed
Percentage of landfills in compliance with groundwater standards
Number of agricultural water meters replaced or repaired,

3,805 675
$2,216,310 608 153 N/A N/A
89.0% N/A N/A N/A

4,239 996
$1,771,066 607 145 190 801
98.3% 41
61.0% N/A

4,597 987
$2,329,517 573 145 346 259
98.5% 59
55.0% N/A

2,801 982
$2,321,515 533 145 76 183
97.1% 47
57.0% 1,007

Hazardous Waste Trust Fund
Number of sites removed from the Hazardous Site Inventory
Dollar amount collected in hazardous waste fees, hazardous substance fees, and civil penalties Dollar amount reimbursed to local governments for cleanups
Number of abandoned sites undergoing corrective action

12 $15,722,245
$2,357,108 9

11

15

$14,092,496

$15,535,081

$2,066,561

$672,135

12

19

11 $19,249,212
$832,383 19

71

Program Performance Measures:
Number of abandoned sites on the HSI list

FY 2017 Actual
64

FY 2018 Actual
65

FY 2019 Actual
64

FY 2020 Actual
62

Historic Preservation
Number of historic properties in Georgia that are listed in the National Register of Historic Places Number of historic properties that are being preserved as documented by the use of the Federal Rehabilitation Investment Tax Credit and State Preferential Property Tax Assessment Program for Rehabilitation Historic Property Number of renovation projects reviewed
Law Enforcement
Number of Boating Under the Influence arrests
Number of boater/hunter safety students
Number of licensed hunters and anglers
Number of water and land search and rescue cases
Number of hunting and boating incidents
Number of boating vessels checked
Number of licenses checked
Number of citations issued
Average number of cases per Ranger
Average response (completion) time for hunting and boating incidents (in minutes)
Parks Recreation and Historic Sites
Percentage of customer comments indicating their overall park experience was good, very good, or excellent Number of park, recreation, and historic site visitations
Average occupancy of cottages
Average occupancy of campsites and yurts
Average weekend occupancy for cottages
Average weekend occupancy for campsites and yurts
Number of rounds of golf booked
Average return on investment of state parks as a whole

84,710

84,320

85,949

N/A

237

189

176

N/A

447

423

351

N/A

193 23,765 1,553,739
393 183 22,803 42,385 14,465
76 33

198 21,992 1,286,374
375 149 26,279 49,848 17,413
82 30

190 22,735 1,276,382
340 158 26,378 53,764 16,970
80 31

211 22,611 1,384,323
337 145 26,461 38,314 18,322
99 27

93.00% 8,941,780
45.00% 41.00% 73.70% 66.65% 68,958 74.00%

95.00% 9,063,094
46.00% 42.00% 76.00% 65.00% 65,290 76.00%

95.00% 9,427,473
46.00% 44.00% 77.00% 70.00% 69,632 81.00%

97.00% 9,918,853
43.00% 46.00% 76.00% 76.00% 76,094 82.00%

72

Program Performance Measures:
Average return on investment for state park golf courses
Number of park passes sold

FY 2017 Actual
81.00%
907,458

FY 2018 Actual
69.00%
891,315

FY 2019 Actual
69.00%
898,547

FY 2020 Actual
93.00%
1,008,377

Solid Waste Trust Fund
Number of new or modified solid waste permits issued
Percentage of tires cleaned up through enforcement.
Percentage of tires cleaned up through state-led contract
Percentage of tires cleaned up through local government reimbursement.
Average number of days from initial inspection to state-led cleanup of scrap tire dump sites. Dollar amount reimbursed to local governments for scrap tire cleanups.
Number of permitted scrap tire facilities

10

7

8

7

N/A

9.4%

4.6%

14.3%

N/A

33.4%

59.5%

23.9%

N/A

57.2%

35.9%

61.8%

N/A

853

659

271

N/A

$533,077

$345,380

$659,450

N/A

3

5

2

Wildlife Resources
Number of dollars generated for Georgia's economy per state appropriated dollar spent on fisheries management and fishing Percentage of hunters who rate their hunting experience as satisfactory or better
Number of certified fishing licenses reported
Number of certified hunting licenses reported to the US Fish and Wildlife Service

$311.00 87%
861,604 620,740

$268.00 89%
912,049 651,910

$285.67 91%
942,069 684,277

$329.85 90%
907,294 625,142

73

Program Performance Measures:
State Board of Pardons and Paroles
Board Administration (SBPP)
Percent of invoices paid within 30 days
Number of Board clemency votes

FY 2017 Actual

FY 2018 Actual

FY 2019 Actual

FY 2020 Actual

95% 71,969

94% 75,040

94% 86,054

96% 75,522

Clemency Decisions
Number of Executive clemency hearings held (death) Number of training hours delivered to agency by agency training staff Number of offender files initiated Number of investigations completed (legal, social, personal history, special interviews, other) Number of inmates released by Board Action Cost avoidance of offenders in the community under supervision versus prison costs for incarceration Number of notifications to officials Number of Board clemency votes Board orders issued for pardons and restoration of rights Number of delinquent reports reviewed Number of Preliminary (Probable Cause) hearings conducted Number of Final Revocation Hearings conducted Number of Board Warrants Issued Total Revocations Number of GCIC Warrant Entries GA Parolees supervised in other States on June 30 Out of State Parolees supervised in GA on June 30 Number of Cases Submitted for Board consideration Number of Final Reviews completed by Hearing Examiners

5 1,833 19,483 36,660 10,471
N/A 28,867 71,969
719 26,290
145 366 7,765 2,681 4,300 1,304 2,327

3 N/A 16,885 38,176 10,348 N/A 35,698 75,040 491 26,201 280 310 7,703 2,525 4,494 1,373 2,436 21,394 11,905

2 1,590 17,491 37,427 9,430
N/A 57,896 86,054
577 25,926
291 309 7,422 2,720 4,196 2,401 1,483 24,738 10,991

3 2,191 20,556 39,063 10,410
N/A 121,354
75,522 373
21,157 196 210
5,768 2,100 3,263 2,456 1,415 21,790 10,543

Victim Services
Number of victims who received restitution

N/A

N/A

N/A

N/A

74

Program Performance Measures:
Number of new people registered in the Georgia Victim Information Program system Number of correspondence sent out to victims
Number of impact statements and notifications filed by the public with the Office of Victim Services Number of direct face to face contacts with District Attorney Victim-Witness staff
Number of Georgia Victim Information Program notification calls to victims
Number of calls to the Georgia Victim Information Program automated phone systems by victims and others Total Number of Tier 1 individuals registered in the Victim Information Program
Total Number of Tier 2 individuals registered in the Victim Information Program

FY 2017 Actual
2,473
12,086
2,539
42
510
6,349
N/A
N/A

FY 2018 Actual
3,450
17,483
3,986
98
935
6,917
N/A
N/A

FY 2019 Actual
3,621
15,342
4,030
67
1,064
7,380
N/A
N/A

FY 2020 Actual
3,359
16,460
3,447
28
148
4,389
N/A
N/A

75

Program Performance Measures:
State Properties Commission
State Properties Commission
Percentage of surplus property at or above market rate
Percentage of property acquired at or below market rate
Percentage of leases executed at or below prevailing market rate

FY 2017 Actual

FY 2018 Actual

FY 2019 Actual

FY 2020 Actual

100% 100% 100%

100% 100% 100%

100% 100% 100%

100% 100% 100%

76

Program Performance Measures:
Georgia Public Defender Council
Public Defender Council
Capital cases per attorney
Mental health cases per attorney
Percentage of clients contacted at least once per month

FY 2017 Actual

FY 2018 Actual

FY 2019 Actual

FY 2020 Actual

6 65 88.80%

6 69 86.80%

6 68 92.60%

6 62 80.30%

77

Program Performance Measures:
Department of Public Health
Adolescent and Adult Health Promotion
Number of school systems that adopt the evidence-based, 100% Tobacco Free School policy
Number of students attending schools designated as smoke free campuses
Number of registered callers to the Georgia Tobacco Quit Line
Number of adolescents ages 10-19 that complete evidenced based programs focused on adolescent health and youth development
Percentage of federally funded screening mammograms provided to women between 50-64 years of age
Percentage of Temporary Assistance for Needy Families supported teen centers that implement evidence based programs focused on adolescent health and youth development (Target > 50%) Percentage of abnormal colorectal screening test results with diagnostic followup treatment Percentage of colorectal cancers diagnosed with treatment initiated
Percentage of initial pap tests provided to individuals who have never or rarely been screened for cervical cancer
Percentage of patients who receive final diagnosis of breast cancer after treatment has been initiated
Percentage of schools that adopt the evidence based, 100% Tobacco Free School policy
Percentage of eligible women receiving Long-Acting Reversible Contraceptives

FY 2017 Actual
124 1,478,371
16,250 1,332 72.8%
100.0% N/A N/A
33.2% 97.7% 68.5% 14.8%

FY 2018 Actual
129 1,484,438
10,932 1,619 81.9%
100.0% N/A N/A
36.0% 95.7% 71.3% 17.5%

FY 2019 Actual
135 1,572,461
12,378 1,589 82.4%
100.0% N/A N/A
43.2% 90.1% 74.6% 17.6%

FY 2020 Actual
139 1,580,192
10,392 2,233 85.6%
100.0% N/A N/A
50.5% 95.0% 76.8% 15.1%

Adult Essential Health Treatment Services
Percentage of eligible enrolled patients served by the Cancer State Aid (CSA) program The number of public health districts (out of 18 total districts) with hospitals that have participation agreements with the Cancer State Aid Program to foster program outreach and access The number of public health districts (out of 18 total districts) with hospital-based and free-standing radiation centers providing access to radiation treatment services Total number of eligible enrolled patients receiving services from CSA
Total number of patients receiving hypertension management services
Percentage of patients whose blood pressure has lowered after receiving hypertension management services
Departmental Administration (DPH)
Number of payments processed
Percentage of payments processed electronically
Average number of days to process payments
Number of audit findings

86.78% 13 17
212 767 71.86%
57,352 65.00%
45 N/A

86.84% 13 17
162 1,152 75.96%
38,137 73.00%
34 N/A

83.40% 13 17
206 1,025 66.14%
32,245 75.00%
36 N/A

83.16% 13 16
195 750 63.47%
29,565 82.00%
39 N/A

78

Program Performance Measures:
Agency turnover rate
Average number of business days to execute a contract
Average number of days to complete onboarding of new hire

FY 2017 Actual
16.58%
37
5

FY 2018 Actual
15.00%
62
4

FY 2019 Actual
17.00%
90
4

FY 2020 Actual
15.71%
N/A
N/A

Emergency Preparedness/Trauma System Improvement
Number of families assisted through safety equipment provided (per federal fiscal year) Strategic National Stockpile readiness score (1 = Pass; 0 = Did not pass)
Number of designated trauma centers
Average time to process Emergency Medical Services (EMS) medic license applications (in days) Average time to process EMS service license applications (in days)
Number of designated Level I-III trauma centers
Strategic National Stockpile proficiency score. For FY2015 CDC is modifying the tool they use to grade the states, Georgia piloted the tool with them this year and simply received a passing score as opposed to a numeric score. 100% is representative of the passing score.
Epidemiology
Percentage of foodborne disease cases captured by laboratory surveillance
Percentage of reportable disease investigations for which public health control measures were initiated within the appropriate timeframe Number of cases of reportable diseases submitted (per calendar year)
Number of outbreaks
Number of requests delivered by the Online Analytical Statistical Information System (OASIS) (per calendar year)
Immunization
Percentage of children who are up to date on recommended immunizations by their second birthday Number of public and private provider organizations that actively utilize Georgia Registry of Immunization Transactions and Services Number of vaccine-preventable outbreaks in the state of Georgia
Percentage of adolescents who are up-to-date on immunizations required for entry into the 7th grade Number of doses administered per public, private, and unknown funds
Number of doses administered to adults ages 19 years and older

20 1
29 2
10 22 100%
96.80% 100.00%
16,495 166
240,862
84.00% 13,450
12 94.00% 7,010,840 2,495,518

16 1
31 1
10 23 100%
97.00% 100.00%
20,087 180 N/A
80.90% 13,474
18 94.00% 7,064,386 2,706,219

21 1
31 1
10 23 100%
97.20% 100.00%
22,317 197
253,850
86.60% 14,055
20 93.60% 7,691,775 3,244,943

13 1
33 1
10 25 N/A
96.50% 100.00%
20,638 1,290
238,615
80.60% 14,519
7 93.60% 8,087,007 3,468,857

79

Program Performance Measures: Infant and Child Essential Health Treatment Services
Number of children receiving services through the Babies Can't Wait program
Number of children receiving services from the Children's Medical Services program
Percentage of very low birth weight infants (<1500 grams) delivered at facilities for high-risk deliveries and neonates
Percentage of third grade children who have received protective sealant on at least one permanent molar tooth
Infant and Child Health Promotion
Number of newborn screenings performed

FY 2017 Actual
17,947 8,664
82.90%
33.00%

FY 2018 Actual
18,538 8,058
81.50%
33.00%

FY 2019 Actual
19,278 7,832
N/A
33.00%

FY 2020 Actual
19,164 7,060
N/A
N/A

151,027

149,941

146,363

148,432

Average laboratory turnaround time for newborn screening (in days)

2.3

2.3

2.3

2.3

Amount of laboratory revenue collected for newborn screenings and remitted to Treasury
Percentage of newborn screenings referred to follow-up

$8,881,400.39 $8,817,855.00 $9,046,440.00 $10,663,838.82

5.36%

6.44%

6.50%

6.73%

Percentage of newborns who received a hearing screening

98.20%

97.50%

91.30%

96.30%

Number of children who received assessment from Children's 1st program

7,732

7,991

6,647

6,195

Number of pregnant women, infants, and children served by the Women, Infants, and Children (WIC) program (per federal fiscal year)
Percentage of WIC program infants who were ever breastfed (per federal fiscal year)
Average food package cost per WIC participant (per federal fiscal year)

227,790 51.29% $38.20

210,161 51.24% $39.23

203,704 51.57%
N/A

181,450 51.57%
N/A

Percentage of WIC program children with a healthy body mass index (per federal fiscal year)
Percentage of WIC program children with a body mass index categorized as overweight or obese (per federal fiscal year)

65.58% 30.47%

62.06% 31.11%

62.46% 29.63%

61.82% 31.88%

Infectious Disease Control
Percentage of early syphilis cases interviewed within 7 calendar days from date of assignment Percentage of refugees that receive initial domestic health screenings within 90 days of their arrival into the U.S. Percentage of eligible Tuberculosis (TB) patients completing TB treatment in 12 months Number of eligible TB clients completing treatment in 12 months
Number of qualified ADAP applicants on waiting list
Number of Tuberculosis cases
Number of STD cases
Number of Syphilis cases

37.33% 91.00% 74.00%
240 0
293 88,937
4,217

37.92% 86.00% 86.50%
180 0
255 92,511
4,597

35.22% 86.00% 90.70%
214 0
276 90,383
5,446

38.50% 93.00% 60.70%
145 0
290 91,848
5,070

80

Program Performance Measures:
Number of HIV cases
Number of AIDS cases

FY 2017 Actual
2,724
1,217

FY 2018 Actual
2,789
1,450

FY 2019 Actual
3,111
1,065

FY 2020 Actual
2,218
914

Inspections and Environmental Hazard Control
Percentage of primary food-born illness risk factor violations cited out of all violations cited Number of swimming pool closures
Percentage of critical tourist accommodation risk factor violations cited out of all violations cited Number of constituent requests
Number of people trained by the Inspections and Environmental Hazard Control program Number of blood lead tests
Number of rabies specimen tests
Percentage of on-site sewage systems that failed within the first five years of installation
Public Health Formula Grants to Counties
Total number of office visits in public health departments
General grant-in-aid spending per capita
Total number of unduplicated patients (Excluding Ryan White patients)
Total number of unduplicated, billable patients (Excluding Ryan White patients)
Total number of unduplicated, uncompensated care patients (Excluding Ryan White patients) Percentage of public health districts that are credentialed to bill insurance providers
Vital Records
Number of certificates issued
Average number of days to fill a certificate request
Amount of revenue collected
Number of corrections, amendments, court orders, and adoptions processed
Percentage of vital events entered within 15 days
Number of vital events registered

24.82% 1,055
39.70% 109,339
21,150 3,117 1,783 0.99%

23.89% 537
41.23% 149,522 1,918,679
2,962 1,986 1.30%

25.20% 1,082
40.47% 180,503
19,864 3,286 1,956 1.40%

25.33% 922
42.66% 169,183
11,849 2,218 1,795 2.06%

1,287,089

N/A

1,184,898

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

94%

94%

100%

N/A

169,529 6
$2,953,030 30,460 80.0%
255,402

161,887 14
$2,430,167 29,598 83.9%
255,050

167,561 8
$2,753,087 31,025 84.1%
257,209

143,145 9
$2,582,141 32,461 83.0%
263,466

81

Program Performance Measures:
Department of Public Health: Attached Agencies
Brain and Spinal Injury Trust Fund
Number of complete applications received
Average number of days from application submission to award date
Percentage of total annual budget dedicated to awards

FY 2017 Actual

FY 2018 Actual

FY 2019 Actual

FY 2020 Actual

179 N/A 66.30%

166 68
65.58%

160 69
73.31%

112 75
69.76%

Georgia Trauma Care Network Commission

Number of Emergency Medical Service Regions (out of 10 possible) participating

6

6

9

10

in Trauma System Regionalization activities

Number of First Responders trained from funding provided by the Commission

304

631

828

1,829

82

Program Performance Measures:
Department of Public Safety
Aviation
Number of Missions Flown
Percentage of Individuals found through general searches (both criminal and search/rescue) Total Flight hours for Training
Total flight hours for Governor's Task Force
Total Flight hours for general searches (both criminal and search/rescue combined) Total flight hours for property search and surveillance
Total flight hours for aerial photography
Average response time of missions (in minutes)

FY 2017 Actual

FY 2018 Actual

FY 2019 Actual

FY 2020 Actual

1,724 56.10% 267.30 913.70 608.90
86.9 73.0
45

1,341 55.84% 251.90 916.40 481.80
85.8 36.5
31

N/A

1,267

N/A

62.50%

N/A

213.00

N/A

898.10

N/A

472.40

N/A

175.5

N/A

26.8

N/A

78

Capitol Police Services
Number of Security events
Number of incidents investigated by Capitol Police
Number of security location checks by non-sworn personnel
Number of suspicious package, persons, and vehicle reports investigated by sworn personnel Number of patrols by sworn personnel
Number of visitors processed through security checkpoints by contracted security
Departmental Administration (DPS)
Number of open record requests completed
Number of financial audit findings
Agency turnover rate
Percentage of financial transactions processed on behalf of attached agencies
Percentage of human resources transactions processed on behalf of attached agencies Percentage of electronic payments by ACH

271 3,006 40,872
857 99,916 88,447

362 4,126 17,683
694 61,929 80,901

242 N/A 41,214 676 83,160 N/A

325 369 9,458 337 29,589 25,817

28,230 N/A
11.40% 16.40%
9.50% 62.90%

37,914 N/A
14.14% 23.18% 15.27% 70.28%

39,806 N/A
13.06% 14.76% 13.09% 70.73%

21,979 N/A
14.52% 14.87%
8.25% 69.92%

Field Offices and Services
Number of vehicle stops performed

869,766

552,432

N/A

370,045

83

Program Performance Measures:
Number of vehicle fatalities Percentage of accident reports completed within 5 days Number of accidents in Georgia worked Number of SWAT team call-outs Percentage of Computer Aided Dispatch (CAD) calls validated Number of fleet operations vehicles serviced Total Department training hours Number of Criminal Interdiction Unit (CIU) agency assists Number of Nighthawks DUI stops Number of marijuana plants located on task force missions Percentage of crashes worked in Georgia by Troopers
Motor Carrier Compliance
Number of commercial vehicle inspections Total inspection violations written Percentage of school buses found during inspections to have serious defects Number of vehicles weighed Number of overweight citations written Number of HOV/HOT Lane violations written Percentage of time weigh stations are open

FY 2017 Actual
890 90.97% 73,649
57 94.83%
3,656 120,713
442 2,216 10,177 18.36%

FY 2018 Actual
829 91.00% 72,197
70 95.06%
2,823 154,881
377 4,894 8,909 16.57%

FY 2019 Actual
836 92.00% 69,817
78 N/A N/A 110,722 541 2,408 7,000 N/A

FY 2020 Actual
658 89.00% 43,181
90 74.86%
2,887 121,833
449 2,221 6,745 10.29%

91,051 187,244 16.00% 8,264,218
32,455 1,150
36.00%

94,840 227,520
8.57% 10,082,018
31,527 1,428
34.81%

91,969 244,637 12.40% 14,155,393
28,722 1,478
35.23%

67,900 157,655 13.28% 17,322,183
22,727 1,316
33.27%

84

Program Performance Measures:
Department of Public Safety: Attached Agencies
Georgia Firefighter Standards and Training Council
Number of compliant fire departments
Number of fire department agency inspections
Number of fire department individual station inspections
Number of active firefighter positions
Number of individual state certifications issued
Number of individual national certifications issued

FY 2017 Actual

FY 2018 Actual

FY 2019 Actual

FY 2020 Actual

586 76
300 34,765
978 9,897

570 318 1,006 15,403 1,658 19,010

552 476 1,718 15,308 1,684 11,148

600 512 1,159 27,311 1,957 11,932

Office of Highway Safety
Fatality rate per 100 million miles driven

N/A

N/A

N/A

N/A

Percentage of safety belt usage per federal fiscal year

N/A

N/A

N/A

N/A

Percentage of child safety seat usage per federal fiscal year

N/A

N/A

N/A

N/A

Fatalities per 100 million miles driven (VMT)

N/A

N/A

N/A

N/A

Number of drivers age 20 and under in fatal crashes

N/A

N/A

N/A

N/A

Number of counties served by grants

52

59

49

52

Number of students successfully completing scholarship-funded driver education courses at TCSG, as well as, through other private and public driving education programs.
Number of transportation safety groups participating in grant programs

2,212 47

4,837 48

4,934 41

4,296 36

Number of law enforcement entities receiving grants

37

40

42

48

Total amount of law enforcement grant awards disbursed

$5,519,808.30 $5,356,320.22

$6,303,477.51 $8,196,127.50

Georgia Peace Officer Standards and Training Council
Percentage of cases resulting in sanctions
Percentage of cases in which external review of POST actions led to a decision upholding the Council's sanction of an officers certification Number of cases per investigator
Average number of open records requests completed per month
Number of certifications awarded
Number of individuals awarded certifications that are supervisory, managerial, or executive certified

83.00% 100% 144 558 9,632 362

84.99% 100% 126 600 9,489 374

94.00% 100% 108 580 9,545 389

94.00% 100% 149 479 8,160 347

85

Program Performance Measures: Georgia Public Safety Training Center
Average cost per law enforcement candidate
Average cost per fire fighter candidate
Number of basic training courses taught
Number of candidates attending police or fire specialized training
Number of candidates attending police or fire basic training
Percentage of candidates graduating from police or fire basic training
Percentage of all courses taught off-campus
Number of candidates attending Fire Academy basic training
Number of candidates attending Police Academy specialized training
Percentage of candidates graduating Fire Academy Basic Training
Percentage of candidates graduating from Fire Academy Advanced courses
Percentage of candidates graduating from Police Academy Advanced Courses
Percentage of customers stating that customer service rates are good to very good Percentage of public agency heads who state their employees' job performance improved as a result of training provided Percentage of student registrations fulfilled in a timely manner

FY 2017 Actual
$3,131.49 $3,514.85
61 23,159
1,710 74%
35.4% 236
13,240 73.7% 97.2% 95.8%
93.92% 92.31% 85.74%

FY 2018 Actual
$3,495.87 $4,001.41
56 30,738
1,656 77%
40.0% 203
17,994 75.4% 97.8% 96.2% 94.90% 93.15% 89.45%

FY 2019 Actual
$3,281.42 $3,439.25
56 35,032
1,776 77%
40.8% 247
20,319 80.2% 97.9% 96.2% 95.90% 95.00% 92.35%

FY 2020 Actual
$3,508.85 $2,153.23
59 22,955
1,843 82%
43.1% 371
12,151 88.1% 97.1% 94.9% 95.05% 94.35% 90.75%

86

Program Performance Measures:
Public Service Commission
Commission Administration (PSC)
Turnover Rate Number of Audit Findings
Facility Protection
Number of Pipeline Safety Inspections Number of people trained on GUFPA Requirements Number of GUFPA investigations per Investigator
Utilities Regulation
Number of Telecommunications, natural gas and power complaints resolved Average call wait times (in seconds) Percentage of calls abandoned Average number of days to process Number of orders issued Number of new dockets

FY 2017 Actual

FY 2018 Actual

FY 2019 Actual

FY 2020 Actual

8.75% 0

6.10% 0

9.40% 0

5.95% 0

388

222

242

259

827

953

852

701

756

1,221

1,068

634

7,261 33
7.50% 180 735 673

9,235 27
4.80% 180 859 718

9,224 42
4.00% 180 711 549

32,118 51
4.85% 180 620 709

87

Program Performance Measures:
Board of Regents of the University System of Georgia
Agricultural Experiment Station
Number of journal articles by College of Agricultural and Environmental Sciences research faculty Number of journal articles per full-time equivalent on the College of Agricultural and Environmental Sciences research faculty Value of research funds received
Number of new patents, trademarks, and certificates developed for the agricultural industry Estimated value of savings achieved by avoiding crop loss due to plant disease
Average grant dollars earned per researcher
Royalties received from products and patents
Percentage of research proposals approved
Percentage of research proposal funds awarded

FY 2017 Actual

FY 2018 Actual

FY 2019 Actual

FY 2020 Actual

593

580

802

723

5.1

4.8

6.9

6.2

$31,885,024

$38,259,103

$63,216,575

$53,138,412

37

36

28

24

$96,240,000 $276,510,000 $167,560,000 $199,140,000

$269,688

$315,298

$539,990

$455,225

$6,212,200

$6,620,432

$7,742,369

$7,624,638

69%

78%

43%

94%

23%

31%

62%

26%

Athens and Tifton Veterinary Laboratories Contract
Percentage of operating expenses covered by client revenue
Average cost per laboratory test run
Number of tests by the diagnostic laboratories for animal health diagnostic and surveillance testing Percentage of customers of the Diagnostic Labs that rate their services from excellent to good Number of accessions per year by the diagnostic laboratories for animal health diagnostic and surveillance testing Number of unique clients
Average number of days to turnaround sample test results

40.91% $36.23 184,878 96.26% 67,912
1,436 N/A

47.39% $34.25 182,032 97.03% 67,416
1,454 N/A

55.90% $34.59 191,163 97.10% 72,928
1,472 3.1

50.95% $35.13 180,637 96.75% 70,269
1,324 3.35

Cooperative Extension Service
Number of face-to-face client contacts made by Cooperative Extension through educational programs and consultations Number of face-to-face client contacts per Cooperative Extension county faculty full-time equivalent Number of continuing education units provided to clientele
Number of client contacts per Cooperative Extension county faculty full-time equivalent Number of youth served by Georgia 4-H
Number of diagnostic services provided

2,117,378 6,733
42,105 283,172 170,353 105,422

1,968,730 6,310
115,573 359,880 169,998 104,524

2,005,271 6,460
166,808 359,947 238,997 112,267

1,810,338 5,765
135,359 265,171 242,884 107,739

88

Program Performance Measures:
Number of education contact hours from in-school programming

FY 2017 Actual
743,040

FY 2018 Actual
650,301

FY 2019 Actual
1,254,642

FY 2020 Actual
629,981

Enterprise Innovation Institute
Number of enterprises and/or stakeholders served
Economic impact in dollars generated per state appropriated dollar
Number of jobs created or saved
Number of startups served during a fiscal year
Number of startups that graduate from an Institute incubator within three years and become scalable businesses Capital investment in current incubator companies
Number of technology jobs in current and graduate incubator companies
Number of startups graduating from EI2 incubator that remain in Georgia

8,066

10,752

8,157

8,902

$384.40

$305.83

$292.57

$393.45

25,291

15,724

16,304

25,868

709

1,116

790

899

3

7

5

10

$823,099,510 $468,612,601 $456,304,749 $618,031,000

2,260

2,826

2,782

3,403

83

90

93

63

Forestry Cooperative Extension
Number of service programs for outreach on forestry conservation
Number of public service publications
Number of service participants per full-time equivalent faculty

525 80
3,125

602 198 2,470

523 186 2,383

463 165 1,953

Forestry Research
Number of research proposals External funds earned per state appropriated dollar Number of research publications External sponsored research funds generated Percentage of research proposals that were awarded funding

119 $3.91
249 $10,670,378
80.67%

103 $3.48
249 $10,113,377
93.20%

86 $3.12
199 $9,402,385
36.04%

178 $3.50
295 $10,562,784
43.26%

Georgia Archives
Number of on-site researchers
Number of people served in-person
Cubic feet of records stored at the Archives Building
Cubic feet of records stored at the State Records Center

4,328 9,693 83,820 183,250

4,429 8,109 84,280 183,000

4,043 8,182 84,504 175,972

2,515 6,208 84,851 176,019

89

Program Performance Measures:
Number of people served with inquiries made remotely (phone, e-mail, and mail)
Number of scanned images available to the public on the Internet (Archives Virtual Vault) Number of unique visitors to the Georgia Archives web site
Number of students, teachers, and the public trained/educated Georgia Archives workshops/lectures Number of sessions on the Georgia Archives web site

FY 2017 Actual
7,828
1,644,825
83,532
5,363
142,410

FY 2018 Actual
6,176
1,617,750
86,000
3,680
146,000

FY 2019 Actual
7,014
1,623,635
97,934
4,139
152,007

FY 2020 Actual
7,638
1,665,581
166,225
3,693
229,920

Georgia Cyber Innovation and Training Center
Number of events held at the Georgia Cyber Innovation and Training Center
Percentage of Augusta University and Augusta Technical College students in postsecondary degree or certificate programs participating in courses located at the Cyber Center to complete academic requirements
Number of unique training modules created by the Cyber Workforce Academy
Percentage of high school and postsecondary students who receive internships or job offers in the cybersecurity industry after participating in academic programs at the Cyber Center Number of federal, state, and local government personnel that participated in continuing education at the Cyber Center
Percentage of Cyber Center tenants with interns from Augusta University and Augusta Technical College

N/A

N/A

344

183

N/A

N/A

38%

51%

N/A

N/A

18

13

N/A

N/A

N/A

4%

N/A

N/A

784

276

N/A

N/A

N/A

33%

Georgia Research Alliance
Research & Development (R&D) grants awarded to Georgia Research Alliance's (GRA) Academy of Eminent Scholars
Average amount in R&D grants per Eminent Scholar researcher
Start-up companies launched via the GRA Ventures Program (Ventures Program focuses on commercializing technologies and discoveries emerging from Georgia's research universities) presently operating in Georgia Average annual revenue per company launched through support from the GRA Venture program
Number of Georgia-based jobs presently supported through non-state R&D grants competitively awarded to GRA Eminent Scholars and companies launched via the GRA Ventures Program Private capital funding received by venture development companies participating in the GRA Ventures Program
Private contributions made to the GRA Venture Fund LLC
Percentage of companies launched through support from the GRA Venture program which are still in operation in Georgia after four years
Dollars of external funds generated per state dollar

N/A $539,078,949 $610,690,246 $687,475,115

N/A

$8,293,633

$9,114,780

$10,260,823

156

160

180

195

$1,266,973

$970,000

$613,000

N/A

2,790

2,861

3,483

3,550

$45,136,500

$68,962,727 $152,270,701

N/A

$1,320,050

$2,630,267

$3,167,398

$2,012,162

84%

85%

81%

81%

N/A

$158.35

$90.29

$103.79

Georgia Tech Research Institute
External sponsored research funds generated
Dollars of external research funds generated per state appropriated dollar

$377,046,684 $497,029,120 $643,433,029 $685,338,345

$64.89

$81.86

$105.57

$117.05

90

Program Performance Measures:
Estimated total economic impact of Georgia Tech Research Institute's sponsored funded research and activities Number of new sponsored projects
Number of patents acquired each year
Economic impact of state funded projects on Georgia
Number of K-12 students participating in STEM Direct to Discovery (D2D) programming Number of K-12 educators who participate in STEM professional development events Percentage of subcontracts with small businesses, including women-owned, veteran-owned, disabled veteran-owned, minority-owned, and historically black colleges and universities (HBCUs), on sponsored research contracts
Marine Institute
Total income from all facility fees and Indirect Cost Recovery
Number of peer reviewed publications, theses, and dissertations stemming from Marine Institute-based research Number of students receiving instructional time at Marine Institute
Number of people who visit Marine Institute as part of a guided tour
Percentage of Marine Institute facilities currently in "good" or "excellent" condition Number of beds occupied by instructional and research participants
Annualized dollars leveraged for the University of Georgia through grants requiring use of Marine Institute facilities

FY 2017 Actual
$821,961,771

FY 2018 Actual
$1,083,523,482

FY 2019 Actual
$1,402,684,003

FY 2020 Actual
$1,494,037,592

803

925

856

859

0

2

3

9

$12,667,934

$13,237,045

$13,287,004

$12,764,314

N/A

N/A

12,775

2,550

565

543

890

335

N/A

N/A

37.9%

32.4%

$169,310 36
511 353 70% 3,512 $1,852,408

$175,884 34
582 315 85% 3,774 $1,755,943

$220,981 35
576 312 88% 4,193 $1,627,402

$243,792 34
328 261 89% 3,255 $1,614,120

Marine Resources Extension Center
Number of consultations with Marine Extension coastal marine constituents
Number of individuals trained by Marine Extension in a Hazard Analysis Critical Control Point (HACCP) course for the safe processing and handling of seafood Total dollars generated from new commercial aquaculture operations including hard clams and oysters Number of local governments assisted
Number of K-12 students reached through educational programming

59,313 52
$3,518,409 36
5,564

48,730 55
$4,913,035 24
5,463

38,644 64
$3,124,966 25
5,639

49,671 28
$2,959,090 23
2,910

Medical College of Georgia Hospital and Clinics
Percentage of residency trainees at a Chief residency level
Residency program graduation rate

27.0% 92.9%

25.4% 91.7%

25.8% 92.1%

27.7% 91.8%

Public Libraries

91

Program Performance Measures:
Number of circulations in Georgia public libraries
Percentage of Georgians with a library card
Total number of individual user sessions to access the Internet at Georgia Public Libraries Number of interlibrary PINES loans
Local library staff attending continuing education provided by GPLS
Percentage of those eligible for Library for the Blind and Physically Handicapped services utilizing GLASS Number of talking book circulations
Number of professional assistance communications with local library system staff Children's program attendance
Percentage of total circulations that are e-books
Percentage of active cardholders with at least one incidence of loan activity
Public Service/Special Funding Initiatives
Return on investment in terms of external grant and other funding generated per state appropriated dollar related to the Augusta University Cardiology Center Special Funding Initiative Percentage of participants in the Georgia Cancer Center's treatments and clinical trials who are part of minority or underserved populations Percentage of Adrenal Center patients who enroll in studies
Number of residents and medical students participating in clinical rotations at the Adrenal Center

FY 2017 Actual
33,006,395 40.62%
16,292,437 661,146 6,766 9.42% 454,631 102,283
2,119,005 3.96%
18.00%
$1.70
38% N/A N/A

FY 2018 Actual
35,187,554 40.20%
16,362,472 689,930 9,397 9.65% 436,548 165,088
1,983,055 4.76%
18.50%
$1.90
53% N/A N/A

FY 2019 Actual
36,017,619 40.79%
15,788,824 759,323 3,809 9.90% 444,021 155,745
1,837,524 6.47%
19.58%
$1.30
41% 31%
31

FY 2020 Actual
28,938,310 40.33%
11,005,877 658,853 11,556 5.96% 658,357 201,057
1,382,086 8.54%
17.55%
$1.80
38% 21%
50

Regents Central Office
Employee turnover rate
Average number of days to process a payment
Number of audit findings for the Regents Central Office
Percentage of payments made electronically
Total payments processed
Number of online database searches on GALILEO
Percentage of respondents surveyed annually who agree/strongly agree that GALILEO is a valuable service Average percentage cost increase in employee health benefits over prior year

9.49% 41 1
71% 5,478 26,384,400 94.00% 2.99%

9.00% 39 0
80% 7,185 26,454,847 94.50% 3.35%

10.80% 40 0
81% 7,667 24,803,395 91.30% 7.45%

12.28% 35
N/A 80% 7,214 23,328,550 91.90% -3.26%

92

Program Performance Measures:
Number of engagements (assurance, consulting, and investigation) completed by USG Internal Audits Communicate Key Board Actions/USG News (number of news releases)
Number of media inquiries
Number of page views on USG webpages (public inquiries)
Number of social media posts
Number of open records requests
Percentage of new and under-represented service provider participation for design and construction Percentage of rented space directly related to unmet campus needs
Number of degree programs approved
Number of degree programs terminated
Number of Georgia RCP Optometry students completing/graduating from the program
Skidaway Institute of Oceanography
Number of peer reviewed articles published
Average sponsored dollars generated per state appropriated dollar
Average research dollars generated per faculty member
Percentage of beds occupied by instructional program participants (32 beds available year-round) Number of consultations or external counseling presentations
Students receiving full days of researched based instruction

FY 2017 Actual
227 34
654 3,683,958
222 71
36% 28.67%
44 108
12

FY 2018 Actual
255 31
508 3,987,577
316 127 10% 30.11%
49 50 11

FY 2019 Actual
214 26
453 4,432,864
214 127 20% 27.92%
33 36
9

FY 2020 Actual
194 29
414 4,536,426
344 135 14% 20.67%
39 21 13

44 $3.28 $397,647 20.95%
273 4,649

33 $2.23 $272,207 17.19%
227 4,790

28 $1.64 $263,124 20.00%
159 3,878

22 $1.54 $238,245 4.20%
180 1,476

Teaching
Number of students enrolled at University System of Georgia institutions
Total sponsored fund revenue (in millions)
Percentage of first-year, full-time students graduating within three years for an associate's degree or transferring to a bachelor's degree program systemwide Percentage of first-year, full-time students graduating within six years (systemwide) for a bachelor's degree Percentage of first-year, full-time students retained systemwide
In-state tuition affordability ranking for the University System of Georgia's public four-year institutions among the 16 member states of the Southern Regional Education Board

321,549 $1,831 41.3% 58.0% 81.6% 6

325,203 $1,904 43.7% 60.5% 81.5% 4

328,712 $2,051 44.2% 62.9% 80.3% 4

333,507 $2,326 43.9% 63.2% 81.3% N/A

93

Program Performance Measures:
Average student cumulative debt load upon completion of degree or credential per undergraduate student systemwide
Average student cumulative debt load upon completion of degree or credential per graduate student systemwide

FY 2017 Actual
$15,878
$23,458

FY 2018 Actual
$15,621
$22,178

FY 2019 Actual
$15,336
$21,893

FY 2020 Actual
$14,897
$21,896

Veterinary Medicine Experiment Station
Total extramural research funding
Extramural research dollars generated per state appropriated dollar
Total scientific publications
Number of poultry birds impacted by the Poultry Diagnostic and Research Center visits (number of birds seen) Number of diagnostic lab services provided by Poultry Diagnostic and Research Center (total diagnostic lab accessions)

$29,316,615 $10.54 484
17,560,000 105,402

$34,823,378 $11.65 415
8,440,000 60,997

$26,734,371 $7.41 497
2,500,000 74,346

$36,872,910 $8.27 508
4,450,000 26,545

Veterinary Medicine Teaching Hospital
Total number of veterinary cases
Average net income per case
Percentage of clients surveyed who rate the services received as good or excellent Number of individuals enrolled in the veterinary technician program supported by state funds Average revenue per case
Percentage of total cases visited by field services
Average turnaround time per case in days
Percentage of residents who pass the board examination in their particular specialty Percentage of veterinary students who remain in Georgia for at least five years after graduating

28,721 $19.05
99% 38
$652.31 6.1% N/A 100% N/A

28,394 $23.55
99% 35
$682.41 5.1% N/A 100% N/A

31,432 $32.82
99% 35
$672.64 5.4% 4.0 75% 80%

28,779 $25.42
99% 35
$755.31 4.7% 4.4 100% 85%

94

Program Performance Measures:
Board of Regents of the University System of Georgia: Attached Agencies
Payments to Georgia Military College Junior Military College
Junior college fall enrollment
Junior college state appropriated dollar per student
Junior college graduation rate
Junior college graduation/four year college transfer rate

FY 2017 Actual

FY 2018 Actual

FY 2019 Actual

FY 2020 Actual

8,234 $599.55
28% 48%

8,595 $413.30
29% 46%

8,812 $443.97
28% 43%

8,766 $440.73
32% 47%

Payments to Georgia Military College Preparatory School
Preparatory school fall enrollment
Preparatory school state appropriated dollar per student
Preparatory school graduation rate
Percentage of students who obtained a score of (3) or higher on advanced placement exams
Payments to Georgia Public Telecommunications Commission
Number of listeners using Georgia Public Broadcasting radio resources weekly
Number of unduplicated households viewing Georgia Public Broadcasting T.V. resources monthly Number of unduplicated visitors using Georgia Public Broadcasting new media resources Number of media assets downloaded/streamed by education users
Percentage of total operating expenditures supported by state funding Cost to raise a dollar

576 $4,100.89
100% 76%

569 $4,612.45
100% 88%

670 $4,601.96
100% 96%

738 $5,346.69
100% 92%

350,100 1,532,084 2,883,984 6,932,470
44% $0.51

379,100 1,382,693 3,271,839 7,718,347
44% $0.50

320,600 1,246,680 4,237,861 8,200,000
39% $0.52

308,800 1,131,798 8,191,333 11,200,000
39% $0.42

95

Program Performance Measures:
Department of Revenue
Forestland Protection Grants
Number of jurisdictions reimbursed under the Forestland Protection Act
Number of reimbursements
Amount of reimbursements
Average time in days from application to award payment
Number of acres of forestland preserved under the Forestland Protection Act
Average amount of reimbursement claims

FY 2017 Actual

FY 2018 Actual

FY 2019 Actual

FY 2020 Actual

125

136

149

210

240

501

291

356

$29,072,351.00 $73,452,840.91 $44,396,180.52 $44,061,290.13

385

341

299

146

4,867,328

5,219,266

5,369,122

5,647,903

$230,733.00

$284,701.00

$297,960.00

$206,861.00

Industry Regulation
Number of alcohol inspections
Percentage of alcohol inspections in compliance
Number of tobacco inspections
Percentage of tobacco inspections in compliance
Average Alcohol/Tobacco/COAM inspections per sworn Alcohol and Tobacco Division Officer Dollar amount collected by Alcohol and Tobacco Division staff
Number of underage alcohol investigations
Percentage of investigated vendors making illegal underage alcohol sales
Number of underage tobacco investigations
Percentage of investigated vendors making illegal underage tobacco sales

5,726

6,667

6,565

5,055

83.00%

86.00%

90.00%

94.80%

5,428

5,787

5,237

4,216

93.00%

91.00%

94.00%

97.60%

259

390

393

281

$2,195,000.00 $2,035,622.00 $7,279,607.00 $6,587,662.58

3,360

3,273

3,826

3,150

8.00%

6.00%

7.00%

5.50%

3,683

3,898

4,713

3,159

8.00%

8.00%

7.00%

3.70%

Local Government Services
Number of resolved Unclaimed Property claims
Total amount of local tax distributions

5,104

5,951

14,857

27,195

$4,566,511,825 $5,033,004,714 $5,557,949,758 $5,657,301,482

Local Tax Officials Retirement and FICA
Amount of Employee Retirement System benefits paid for local retirement
Number of officials and staff participating in Employee Retirement System
Amount of FICA paid for local retirement

$8,930,712 857
$681,314

$9,916,664 796
$681,314

$7,784,855 732
$681,314

$11,099,469 677
$681,314

96

Program Performance Measures: Motor Vehicle Registration and Titling
Amount of revenue from motor vehicle registrations (in millions)
Number of motor vehicle titles processed (in millions)
Number of motor vehicle registrations processed
Number of motor vehicle registrations renewed online
Salvage inspections completed statewide
Percentage of each private contractor's inspection reports reviewed by state salvage inspectors Percentage of each private contractor's inspections that are visually inspected by state salvage inspectors Percentage of compliant contractor salvage vehicle inspections

FY 2017 Actual
$297 3
9,578,056 1,024,505
22,695 4.35% 1.21% 92.00%

FY 2018 Actual
$293 3
9,639,665 1,148,227
23,060 7.34% 6.26% 98.67%

FY 2019 Actual
$288 3
10,022,751 1,271,294 17,271 8.43% 8.93% 99.60%

FY 2020 Actual
$278 3
9,921,284 2,535,178
17,813 7.27% 21.49% 99.51%

Office of Special Investigations
Amount of fraud prevented per fiscal year Total number of returns reviewed Number of returns reversed Cases worked Vin/Title Fraud Unit Arrest made Vin/Title Fraud Cases investigated by Tax Special Agents Cases prosecuted by Tax Special Agents Arrests made by Tax Special Agents

$171,425,186 $332,706,020 $146,672,787

4,605,272

4,770,866

4,871,086

14,249

195,963

8,032

275

247

401

20

47

28

276

197

128

68

15

18

67

241

298

$97,431,510 4,278,440 11,315 548 67 153 19 64

97

Program Performance Measures:
Tax Compliance
Number of telephone calls seeking assistance in the 11 Regional Offices

FY 2017 Actual

FY 2018 Actual

FY 2019 Actual

FY 2020 Actual

148,526

143,676

152,457

151,210

Number of walk-in taxpayers seeking assistance in the 11 Regional Offices

20,354

21,203

22,455

20,287

Average collections per out-of-state auditor

$2,472,029.00 $2,776,620.00 $3,697,304.70 $2,079,715.04

Total revenue agent collections

$571,165,133.00 $577,124,520.21 $644,513,035.88 $684,210,124.07

Average collections per in-state auditor

$888,281.00 $2,001,849.00 $1,605,139.20

$966,242.27

Average collections per field revenue agent

$3,461,606.00 $3,497,724.36 $5,370,941.97 $5,701,751.03

Average number of hours per audit by tax type - Sales and Use Tax

48

57

55

58

Average number of hours per audit by tax type - Individual Income Tax

1

1

1

1

Average number of hours per audit by tax type - Withholding Tax

3

2

10

5

Average number of hours per audit by tax type - Miscellaneous Taxes including IFTA, IRP, Tobacco, Alcohol, Unclaimed Property
Number of audits completed

26 93,892

40 103,031

45 113,702

39 87,850

Percentage of audits found to be in compliance

34.00%

36.00%

42.00%

40.00%

Total in state auditor collections

$59,514,834.00 $134,123,876.00 $118,780,300.59 $67,636,958.59

Total out-of-state auditor collections

$88,993,034.00 $102,734,945.00 $151,589,492.60 $83,188,601.74

Tax Policy
Number of taxpayer conferences completed

102

136

104

92

Number of Georgia Tax Tribunal cases resolved during automatic remand period

719

531

491

N/A

(calendar year)

Number of letter rulings issued

42

58

21

64

98

Program Performance Measures: Taxpayer Services
Percentage of person surveyed who attended taxpayer education workshops who reported that the program was beneficial Number of in-bound calls Number of calls answered Percentage of inbound calls answered Percentage of inbound calls abandoned Average call wait times (in seconds) Average number of calls answered per customer service representative Number of taxpayer workshops provided Total number of taxpayer workshop attendees Total returns processed Total returns processed by type - Withholding Total returns processed by type - Corporate Total returns processed by type - Sales Total returns processed by type - Individual Percentage of individual tax returns filed electronically Percentage of withholding tax returns filed electronically Percentage of corporate tax returns filed electronically Percentage of sales tax returns filed electronically Percentage of total tax returns filed electronically Average time to process a return (days) Average time to process an electronic filing - individual (days) Average time to process a paper return - individual (days)

FY 2017 Actual
N/A 1,076,225
797,923 74.00% 25.68%
360 14,189
21 209 8,116,274 1,563,067 288,429 1,349,188 4,543,121 86.46% 90.44% 77.24% 97.05% 88.26% 11.01 1.27 20.75

FY 2018 Actual
N/A 966,307 614,977 64.00% 36.00%
1,111 13,666
14 236 8,298,369 1,417,296 271,304 1,479,053 4,780,718 87.68% 92.89% 84.40% 97.15% 89.92% 34.77 2.76 66.78

FY 2019 Actual
N/A 876,341 618,283 70.55% 29.45%
1,260 13,616
15 325 8,555,671 1,338,904 347,140 1,500,004 5,026,944 85.32% 98.44% 77.63% 99.85% 89.77% 22.86 4.91 40.81

FY 2020 Actual
N/A 665,747 638,437 95.90%
4.10% 89
10,134 28
542 8,030,005 1,365,223
337,926 1,555,983 4,770,873
90.67% 97.51% 81.81% 99.84% 92.46%
16.90 3.75
30.06

99

Program Performance Measures:
Secretary of State
Corporations
Number of total corporation filings processed Number of new corporations filings completed Number of Corporations call center calls recieved Number of Corporations call center calls answered Percentage of Corporations call center calls abandoned Average speed of Corporations call center calls answered in minutes
Elections
Number of elections Number of registered voters Number of training classes offered online through E-Learn system Number of E-Learn users trained Number of State Election Board Cases
Investigations
Number of completed investigations Number of regular inspections Fines collected Average number of days to complete an investigation
Office Administration (SOS)
Number of audit findings Agency Turnover Rate
Professional Licensing Boards
Number of licensed professionals regulated Number of license renewals processed Number of new applications processed

FY 2017 Actual

FY 2018 Actual

FY 2019 Actual

FY 2020 Actual

823,890 142,529 234,671 225,446
4% 4.50

951,005 145,428 230,225 218,789
5% 4.57

1,126,171 163,241 246,082 220,330 10% 4.45

1,145,965 189,381 203,647 183,446 10% 66.35

328 6,920,907
47 1,716
50

484 6,718,591
45 1,881
113

304 6,724,215
28 1,313
109

190 7,007,998
70 1,866
124

1,065

1,274

1,476

9,107

10,969

12,960

$890,725.00 $1,005,725.00 $1,104,900.00

121.51

161.00

183.00

1,206 9,264 $710,650.00 97.00

1 10.8%

N/A 17.9%

N/A 27.3%

N/A 20.5%

1,040,090 193,865 54,592

1,186,840 195,477 51,319

1,229,161 201,328 62,749

1,136,556 195,348 60,473

100

Program Performance Measures:
Board meeting expense (per diem/mileage) Average number of days to process new applications Average number of days to process renewal applications Number of licenses renewed online Percentage of licenses renewed online Percentage of new applications approved Total number of license revocations Number of PLB call center calls recieved Number of PLB call center calls answered Percentage of PLB call center calls abandoned Average speed of PLB call center calls answered in minutes
Securities
Fines collected Number of securities offerings processed Number Charities filings Number of registered Broker-Dealers Number of registered Broker-Dealer Agents Number of registered Investment Adviser firms Number of registered Investment Adviser Representatives Number of securities investigations closed Number on investigations received in fiscal year Number of investigations in progress Number of completed examinations of registered Investment Advisor firms Average number of examinations conducted per auditor Number of Administrative Orders

FY 2017 Actual
$238,252.60 17 3.8
185,896 96% 75% 36
315,786 303,773
4% 4.00

FY 2018 Actual
$216,791.04 17
4.9 189,047
97% 77%
77 328,559 311,817
5% 4.40

FY 2019 Actual
$214,013.06 17 2.3
196,178 97% 86% 9
342,341 304,315 11% 2.67

FY 2020 Actual
$153,877.55 17 4.1
192,144 98% 75% 29
284,921 254,553
11% 2.02

$6,500 5,907 4,510 1,993
193,285 2,709
13,249 81 70
130 39
19.5 18

$24,600 6,206 4,695 1,948
197,780 2,837
13,272 63 86
130 30
15.0 13

$20,000 8,315 6,115 1,901
201,691 2,934 13,415 166 119 163 13 13.0 25

$505,000 6,689 4,875 1,961
236,602 3,208
16,535 62
138 275
6 6.0 23

101

Program Performance Measures:
Number of Cemeteries Annual Financial Report Review Examinations
Number of Cemeteries Filings

FY 2017 Actual
N/A
N/A

FY 2018 Actual
N/A
N/A

FY 2019 Actual
N/A
N/A

FY 2020 Actual
193
314

102

Program Performance Measures:
Secretary of State: Attached Agencies
Real Estate Commission
Agency investigations resulting in imposing a disciplinary action on a license Percentage of Georgia passing rates on qualifying real estate salesperson examinations that surpass the national average Percentage of all completed applications processed within 5 business days of receipt Agency investigations completed in a fiscal year
Georgia Access to Medical Cannabis Commission
Board Member Per Diem/Mileage Number of Cannabis Commission automated call center calls answered Number of Class 1 Production License applications received Number of Class 1 Production Licenses regulated Number of Class 2 Production License applications received Number of Class 2 Production Licenses regulated Number of Dispensing Licenses applications received Number of Dispensing Licenses regulated Number of license renewals processed Number of new applications processed Percentage of new applications approved Average number of days to process new applications Number of licenses renewed Average number of days to process renewal applications Total number of license revocations Fines Collected Number of complaints received Number of open complaints Number of complaints closed

FY 2017 Actual

FY 2018 Actual

FY 2019 Actual

FY 2020 Actual

168 6% 98% 1,889

204 1% 97% 2,170

176 3% 97% 1,924

154 4% 95% 1,557

N/A

N/A

N/A

$3,058.67

N/A

N/A

N/A

0

N/A

N/A

N/A

0

N/A

N/A

N/A

0

N/A

N/A

N/A

0

N/A

N/A

N/A

0

N/A

N/A

N/A

0

N/A

N/A

N/A

0

N/A

N/A

N/A

0

N/A

N/A

N/A

0

N/A

N/A

N/A

0

N/A

N/A

N/A

0

N/A

N/A

N/A

0

N/A

N/A

N/A

0

N/A

N/A

N/A

0

N/A

N/A

N/A

0

N/A

N/A

N/A

0

N/A

N/A

N/A

0

N/A

N/A

N/A

0

103

Program Performance Measures:
Number of regular inspections Number of investigations opened in fiscal year Number of investigations in progress Number of investigations closed Investigations resulting in imposing a disciplinary action on a license Average number of days to complete an investigation

FY 2017 Actual
N/A
N/A
N/A
N/A
N/A
N/A

FY 2018 Actual
N/A
N/A
N/A
N/A
N/A
N/A

FY 2019 Actual
N/A
N/A
N/A
N/A
N/A
N/A

FY 2020 Actual
0
0
0
0
0
0

104

Program Performance Measures:
Georgia Student Finance Commission
Commission Administration (GSFC)
Number of active registered GAfutures.org users
Number of lottery funded scholarships and grants disbursed
Number of state general funded scholarships and grants disbursed
Number of students and parents met with for postsecondary advising and financial counseling Percentage of students completing the Free Application for Federal Student Aid (FAFSA) in rural districts Percentage of institutions reviewed with monetary findings greater than $10,000

FY 2017 Actual

FY 2018 Actual

FY 2019 Actual

FY 2020 Actual

304,528 376,191 124,352
90,782 N/A
26.5%

691,166 364,478 138,841 117,400
N/A 33.3%

921,724 377,551 155,356 110,799
45.8% 24.1%

1,108,609 396,914 166,466 89,432 47.3% 40.7%

Dual Enrollment
Number of awards disbursed
Average dollar amount per award
Number of semester credit hours
Number of quarter credit hours
Number of students served
Percentage of Dual Enrollment participants who earned a certificate or associates degree prior to high school graduation
Engineer Scholarship
Number of students obtaining forgivable loans
Average dollar amount per award
Percentage of students repaying loans through service
Number of recipient graduates

67,140 $1,022.00
401,703 39,399 35,945 7.5%

83,518 $1,034.00
485,688 69,067 43,654 8.8%

100,312 $1,043.00
576,644 84,234 51,949 7.7%

111,156 $881.53 632,591
92,921 58,347
5.6%

311 $3,423.00
24.57% 35

311 $3,394.00
26.00% 65

315 $3,417.00
38.00% 44

317 $3,349.86
37.20% 67

Georgia Military College Scholarship
Number of students awarded scholarships
Average dollar amount per student
Percentage of students repaying loans through service
Percentage of students with four or more awards

84 $14,594
21% 45.2%

85 $11,247
28% 49.4%

80 $12,232
36% 43.8%

86 $13,537
10.7% 45.3%

HERO Scholarship
105

Program Performance Measures:
Number of awards disbursed
Average dollar amount per award
Number of students receiving Helping Educate Reservists and their Offspring (HERO) scholarships
HOPE GED
Number of students receiving the HOPE GED grant
Percentage of issued HOPE GED vouchers redeemed
Number of GED diplomas issued by Technical College System of Georgia
Percentage of HOPE GED recipients who earn a postsecondary credential from the Technical College System of Georgia
HOPE Grant
Number of HOPE Grant awards disbursed
Average dollar amount per HOPE Grant award
Number of students receiving the HOPE Grant
Number of Zell Miller Grant awards disbursed
Average dollar amount per Zell Miller Grant award
Number of students receiving Zell Miller Grant
Number of HOPE Career Grant awards disbursed
Average dollar amount per HOPE Career Grant award
Number of students receiving HOPE Career Grant

FY 2017 Actual
474
$922
264

FY 2018 Actual
393
$925
226

FY 2019 Actual
254
$950
143

FY 2020 Actual
369
$943
213

1,027 18.00%
5,636 30.20%

996 18.00%
5,653 33.00%

846 12.60%
6,714 36.83%

845 15.7% 4,932 36.90%

66,788 $571.00
43,402 22,116 $770.00 13,942 23,589 $415.00 15,380

53,970 $590.00
35,455 18,962 $781.00 12,033 24,451 $415.00 16,299

44,730 $631.00
29,608 16,838 $808.00 10,526 32,489 $405.00 21,200

44,290 $665.27
29,677 15,818 $904.36 10,257 40,398 $401.96 25,967

HOPE Scholarships - Private Schools
Number of HOPE Scholarship awards disbursed Average dollar amount per HOPE Scholarship award Number of private school students receiving the HOPE Scholarship Number of Zell Miller Scholarship awards disbursed Average dollar amount per Zell Miller Scholarship award Number of private school students receiving the Zell Miller Scholarship

22,537 $1,657.00
10,852 4,387
$2,040.00 2,151

22,968 $1,704.00
11,055 4,905
$2,083.00 2,390

23,961 $1,752.00
11,366 5,776
$2,142.00 2,798

23,545 $1,814.55
11,478 6,344
$2,582.80 3,082

106

Program Performance Measures:
Percentage of HOPE Scholarships Private Schools recipients who permanently lose scholarship eligibility by failing to maintain the required grade point average Percentage of HOPE Scholarships Private Schools recipients who lose scholarship eligibility by meeting the maximum number of years for eligibility prior to receiving a bachelor's degree
HOPE Scholarships - Public Schools
Number of HOPE Scholarship awards disbursed
Average dollar amount per HOPE Scholarship award
Number of public school students receiving the HOPE Scholarship
Number of Zell Miller Scholarship awards disbursed
Average dollar amount per Zell Miller Scholarship award
Number of public school students receiving the Zell Miller Scholarship
Percentage of HOPE Scholarships Public Schools recipients who permanently lose scholarship eligibility by failing to maintain the required grade point average Percentage of HOPE Scholarships Public Schools recipients who lose scholarship eligibility by meeting the maximum number of years for eligibility prior to receiving a bachelor's degree
Low Interest Loans
Number of loan applications processed
Average dollar amount of loan
Number of students obtaining Low Interest Loans
Percentage of students receiving loans who are also eligible to receive the Federal Pell Grant Percentage of eligible applicants who received a loan
Percentage of recipients defaulting on loans

FY 2017 Actual
N/A
N/A

FY 2018 Actual
N/A
N/A

FY 2019 Actual
0.5%
1.6%

FY 2020 Actual
0.9%
1.1%

183,242 $1,957.00
88,812 44,064 $3,723.00 20,102
N/A N/A

187,586 $2,000.00
91,014 50,639 $3,764.00 23,097
N/A N/A

194,477 $2,044.00
93,914 58,704 $3,707.00 26,679
0.5% 1.6%

199,499 $2,072.06
95,880 66,175 $3,745.26 29,817
0.6% 1.3%

8,943 $4,803.00
7,157 74.00% 80.20%
N/A

6,967 $5,050.00
5,675 73.90% 84.00%
N/A

7,097 $5,216.00
5,528 72.80% 80.27%
21.7%

7,422 $5,380.78
5,585 73.4% 76.9%
36%

North Georgia Military Scholarship Grants
Number of students awarded scholarship Average dollar amount per student Percentage of students repaying loans through service Percentage of students with six or more awards Percentage of borrowers in repayment status that defaulted

179 $15,688.00
50.64% 30.70%
6.00%

186 $15,589.00
54.00% 32.00%
9.00%

189 $15,833.00
54.70% 47.00% 11.79%

179 $16,227.89
55.4% 34.1%
7.5%

North Georgia ROTC Grants

107

Program Performance Measures:
Number of awards disbursed
Average dollar amount per award
Number of students receiving the Reserve Officers' Training Corps grant
Number of students receiving Reserve Officers' Training Corps Grant for Future Officers
Public Safety Memorial Grant
Number of awards disbursed
Average dollar amount per award
Number of students receiving the Public Safety Memorial Grant
Percentage of eligible applicants awarded

FY 2017 Actual
850
$1,055.00
298
190

FY 2018 Actual
809
$1,271.00
289
188

FY 2019 Actual
802
$1,272.00
271
192

FY 2020 Actual
824
$1,252.12
288
175

68 $7,620.00
36 100.00%

63 $7,867.00
33 100.00%

55 $7,700.00
31 100.00%

56 $7,650.59
29 100.00%

REACH Georgia Scholarship
Number of REACH Scholarships funded with State Funds
Number of awards disbursed
Percentage of REACH high school graduates receiving an award within two years of graduation Average number of awards per student
Number of secondary students enrolled in REACH Scholarship
Average high school GPA for graduating cohort
Average dollar amount per award
Average college GPA for REACH Scholars
Percentage of REACH Scholars graduating from high school

455 N/A N/A N/A 623 3.5 N/A N/A 100%

275 32
94.44% 1.88
1,062 3.3
$1,250.00 N/A 97%

459 55
84.00% 1.96
1,665 3.2
$1,215.00 2.6
100%

537 177 64.70% 1.86 2,224 3.3 $1,227.47 3.1 100%

Service Cancelable Loans
Number of Georgia National Guard (GNG) students awarded scholarships Average dollar amount per GNG student Percentage of GNG recipients repaying through service Percentage of GNG recipients defaulting on loans Average GPA for students participating in GNG

29 $3,624.00
N/A N/A N/A

256 $2,897.00
N/A N/A N/A

264 $2,776.00
5.4% 1.2%
2.6

351 $2,993.00
24.4% 8.7% 2.7

108

Program Performance Measures:
Percentage of Georgia Veterinary Education Loan Repayment (GVELRP) applicants awarded
Tuition Equalization Grants
Number of awards disbursed
Average dollar amount per award
Number of students receiving the Tuition Equalization Grant

FY 2017 Actual
N/A

FY 2018 Actual
N/A

FY 2019 Actual
100%

FY 2020 Actual
100%

55,820 $394.00
28,577

54,026 $415.00
27,652

53,878 $420.00
27,759

53,884 $422.34
27,964

109

Program Performance Measures:
Georgia Student Finance Commission: Attached Agencies
Nonpublic Postsecondary Education Commission
Percentage of authorized colleges and schools that meet prescribed academic and financial standards annually without remediation Average number of schools assigned to each full time Regulatory Specialist
Average number of working days to fill student transcript requests
Total number of student complaints received
Total number of schools authorized by NPEC
Total number of student transcript requests
Percentage of schools authorized by NPEC that grant degrees
Total number of SARA authorized schools
Total number of adverse actions taken against institutions
Average payout for Tuition Guaranty Trust Fund claims
Number of in-state students taking courses under SARA
Number of out-of-state students taking courses under SARA
Percentage of programs denied due to not meeting minimum standards on annual review

FY 2017 Actual

FY 2018 Actual

FY 2019 Actual

FY 2020 Actual

87.00% 58 6 38
290 689 45.00%
63 55 $3,391.00 63,986 53,778 N/A

65.00% 58 7 13
291 531 54.00%
70 55 $2,667.00 65,365 50,639 N/A

66.00% 59 7 24
291 714 49.00%
74 46 $8,356.00 67,439 47,785 N/A

88.00% 62 4.4 75
312 708 47.00%
78 24 $5,522.00 N/A N/A 0.4%

110

Program Performance Measures:
Teachers Retirement System
Local/Floor COLA
Number of individuals receiving floor and cost of living adjustments (COLAs)
Percentage of on-time payments made to retirees
Average monthly state-funded payment amount per recipient
System Administration (TRS)
Number of retirees and beneficiaries receiving benefits
Total benefits payments made (in millions)
New retiree on-time processing rate
Percentage of accurate responses in processing member service requests
Number of findings in annual financial audit
Agency turnover rate (excluding Division of Investments)

FY 2017 Actual

FY 2018 Actual

FY 2019 Actual

FY 2020 Actual

24 100% $812

19 100% $901

16 100%
$885

13 100% $972

122,629 $4,461.00
98.8% 99.0%
0 5.0%

127,223 $4,700.00
97.5% 99.0%
0 5.0%

131,802 $4,950.00
98.1% 99.0%
0 5.0%

135,649 $5,192.00
98.9% 96.0%
0 8.0%

111

Program Performance Measures:
Technical College System of Georgia
Adult Education
Number of students served
Percentage of Georgians without a high school credential that were served by TCSG Adult Education programs Number of enrollees in Adult Basic Education
Number of enrollees in Adult Secondary Education
Number of enrollees in Corrections Education (subset)
Number of enrollees in English Literacy and Civics
Number of students who completed one or more levels in Adult Basic Education
Number of students who completed one or more levels in Adult Secondary Education Number of students who completed one or more levels in Corrections Education (subset) Number of students who completed more than one level in English Literacy and Civics Hours of professional development courses taken by adult education faculty, administration, and staff members Hours of professional development per adult education faculty, administration, or staff member Number of GED test takers who took all 4 tests
GED passage rate
Duplicate GED transcripts and diplomas issued
Percentage of GED earners who attended a TCSG adult education program and then entered postsecondary education or a training program within one year of receiving diploma
Departmental Administration (TCSG)
Return on investment as measured by the economic impact of: Increase in annual earnings of Tech Ed graduates; Increase in annual earnings of GED graduates; Federal and other funds generated by technical colleges; estimated earnings from jobs created and saved by Quick Start (in millions) Number of requests for new reports submitted to the data center
State funds per square foot

FY 2017 Actual
41,149 3.60% 27,502 3,127 3,781 10,520 14,651 1,781 2,093 6,492 33,515
25 13,382 75.70% 27,957 21.90%
$889.00
102 $24.12

FY 2018 Actual
41,041 3.60% 26,760 3,247 3,908 11,034 13,935 1,856 2,176 6,266 39,606
28 14,062 75.40% 27,115 18.20%
$947.00
96 $24.37

FY 2019 Actual
37,980 3.50% 25,163 2,237 3,285 10,580 13,077 1,443 1,866 6,087 32,559
24 13,828 73.20% 28,710 17.42%
$1,158.00
82 $26.46

FY 2020 Actual
32,205 3.00% 22,051
164 2,733 9,990 7,834
84 856 4,316 20,176
18 9,366 66.90% 27,075 9.59%
$1,042.00
88 $24.47

Economic Development and Customized Services
Number of unique companies served through customized business and industry training at technical colleges
Total number of training hours provided through customized training contracts by technical colleges
Total number of continuing education hours provided by technical colleges

N/A

2,556

2,400

2,079

N/A

1,757,826

2,825,250

3,649,007

N/A

884,379

532,865

462,630

112

Program Performance Measures:
Governor's Office of Workforce Development
Number of individuals served
Percentage of participants during the second quarter after exit that are employed - Adult, Dislocated Worker and Youth Percentage of participants during the fourth quarter after exit that are employed Adult, Dislocated Worker and Youth Median earnings of participants during the second quarter after exit from the program - Adult and Dislocated Worker Percentage of those participants enrolled in an education or training program who attain a credential - Adult, Dislocated Worker and Youth Number of Worker Adjustment and Retraining Notification Act (WARN) received
Number of companies assisted through layoff aversion services
Number of companies assisted through the Rapid Response business downsizing assistance

FY 2017 Actual
N/A N/A N/A N/A N/A N/A N/A N/A

FY 2018 Actual
20,644 81.50% 82.10% $6,314.00 73.30%
69 5
59

FY 2019 Actual
21,267 82.30% 81.20% $8,068.00 68.50%
86 3
103

FY 2020 Actual
19,514 86.70% 83.60% $6,906.00 73.30%
461 2
383

Quick Start
Number of Quick Start projects delivered
Number of jobs created in Georgia with the assistance of Quick Start
Number of individuals successfully trained by Quick Start
Number of completed training-related materials produced
Average number of jobs created per project
Average support cost per project
Number of meetings and presentations to prospect companies and representatives Number of informational marketing/communications materials developed and distributed

96 3,350 27,642 3,534
60 $29,750.00
69 33,125

79 4,790 32,212 3,164
138 $36,827.52
89 31,125

64 3,190 25,843 2,991
90 $37,084.00
62 28,500

60 3,584 18,511 2,755
77 $44,948.00
65 25,780

Technical Education
Two-year graduation rate of students who are enrolled in an award program with 12 hours and at least one vocational course in their enrollment history Technical education retention rate
Total enrollment in credit programs
Percentage of total credit hours in occupational programs
Number of students that graduated in HOPE Career Grant programs
Percentage of total credit hours that are associated with dual enrollment programs

74.00% 68.00% 134,631 65.70% 17,777 11.10%

74.90% 68.10% 137,208 64.50% 25,307 13.50%

75.40% 70.80% 140,840 63.40% 31,934 16.20%

76.40% 71.50% 143,750 64.27% 29,491 17.78%

113

Program Performance Measures:
State funds per credit hour
Percentage of student enrollment over the age of 25
Percentage of dual enrollment students with over 15 credit hours who obtain a credential

FY 2017 Actual
$160.79
37.60%
28.90%

FY 2018 Actual
$170.22
35.69%
30.20%

FY 2019 Actual
$179.58
34.24%
32.50%

FY 2020 Actual
$163.43
32.70%
32.50%

114

Program Performance Measures:
Department of Transportation
Capital Construction Projects
Percentage of construction funds authorized on schedule per the approved State Transportation Improvement Program as initially approved (Target: 80%) Note:The result does not include contract extensions or modifications. Percentage of projects completed on budget (Target: 90%)
Metro Atlanta highway morning peak hour speeds (6 a.m. to 10 a.m.) on selected Key Performance Indicator corridors (Target: 40 mph)
Percentage of projects constructed on schedule (Target: 80%) Note: The result includes only projects constructed on original contract time and excludes revised time.
Capital Maintenance Projects
Percentage of interstate miles meeting GDOT maintenance standards (90% goal)
Percentage of state-owned non-interstate road miles meeting GDOT maintenance standards (90% goal)
Percentage of state-owned bridges meeting GDOT maintenance standards (85% goal)
Number of centerline miles of asphalt and concrete resurfacing completed on state routes annually (based on 1,800 centerline miles)

FY 2017 Actual
79.00% 90.85%
36.99 65.11%
73.70% 71.42% 87.00% 1,290.00

FY 2018 Actual
75.00% 91.20%
35.35 61.05%
82.00% 81.30% 87.00% 811.75

FY 2019 Actual
69.00% 93.00%
53.00 57.00%
97.00% 98.00% 91.00% 755.00

FY 2020 Actual
82% 90% 59.00 65%
99.70% 98.11% 94.40% 889.00

Construction Administration
Percentage of Right of Way (ROW) authorized on schedule per the approved State Transportation Improvement Plan (STIP) as initially approved
Percentage of construction funds authorized on schedule per the approved STIP as initially approved. Note: The result does not include contract extensions or modifications.
Ratio of the Engineer's Estimate (official estimate) to the award amount

56.00% 79.00% 106.17%

53.00% 75.00% 105.72%

58.00% 69.00% 100.60%

51.00% 82.00% 103.17%

Data Collection, Compliance, and Reporting
Percentage of miles in the public road system inventoried (includes all roads)
Percentage of reports filed on time that assist in establishing Georgia's federal funding level (Target: 100%)
Number of county maps produced annually (Target: 40)

30.38% 100.00%
45

21.83% 100.00%
47

21.00% 100.00%
50

35.96% 100.00%
53

Departmental Administration (DOT)
Number of internal audit findings
Number of state audit findings. Note: Findings are totaled by Calendar Year.
Percentage of those DBE applications that actually received certification, as compared to the total number of DBE certifications applied for.
Intermodal
Percentage of airports meeting state licensing requirements (Target: 95%)
Percentage of airports with instrument approaches (Target: 95%)

78 3
89.00%

79 7
90.00%

52 7
73.00%

83 0
85%

89.00% 89.00%

89.00% 88.00%

86.00% 89.00%

86.00% 89.00%

115

Program Performance Measures:
Percentage of airports with runway lengths meeting system plan development goals (Target: 95%) Number of transit contracts provided to sub recipients
Percentage of counties covered by transit contracts
Number of days occurring between the receipt of Federal Transit Authority funds and the execution of Local Transit contracts Number of track miles rehabilitated
Percentage of state appropriated funds used to leverage federal matching dollars for airport maintenance and improvement projects Value of state funded grant awards for airport maintenance and improvement projects

FY 2017 Actual
87.00%
163
79.00%
90
15.22
23.36%
$13,227,839

FY 2018 Actual
87.00%
115
77.00%
90
13.40
18.40%
$14,071,419

FY 2019 Actual
86.00%
125
77.00%
30
6.95
41.00%
$11,172,927

FY 2020 Actual
86.00%
205
77.00%
73
66.76
53.00%
$13,693,402

Local Maintenance and Improvement Grants
Number of projects funded
Percentage of authorized funds expended
Percent of available TE funds authorized in the year with a target of 90%
Number of LAP certifications each year

555 98.10% 100.00%
16

556 97.90% 100.00%
6

560 98.00% 100.00%
25

564 98.63% 100.00%
26

Local Road Assistance Administration
Percentage of off-system projects in the Statewide Transportation Improvement
Program authorized to construction in the year programmed

86.40%

86.49%

85.00%

84.31%

Percentage of local let road and bridge construction projects completed on schedule

80.49%

75.00%

72.00%

81.25%

Amount of funds allocated for the Local Maintenance and Improvement Grants $165,562,234.00 $179,885,000.00 $172,050,000.00 $187,586,631.00 (LMIG) program

Planning
Number of fatalities (per calendar year) (Target: 41 per year reduction) Note: applies to Calendar Year 2018
Congestion costs (per auto commuter per calendar year) (Source: 2018 Urban Mobility Report (UMR), CY 2017)
Metro Atlanta highway evening peak hour speeds (3 p.m. to 7 p.m.) on selected Key Performance Indicator corridors (Target: 40 mph)
Number of participants enrolled in Georgia Commute Options (Note: This is reported by Calendar Year. The figure for 2016 is only a partial figure).
from the database. The number of phases (PE, ROW, CONST) programMed in the STIP/TIP within the Freight Network
The number of PE phases programmed in the STIP/TIP within the Freight Network
The number of ROW phases programmed in the STIP/TIP within the Freight Network
The number of CST phases programmed in the STIP/TIP within the Freight Network

1,549 $1,508.00
33 67,109
212 40 49
123

1,515 N/A 32
77,879
32 13
8 11

1502 N/A 49
28,253
88 49
9 30

N/A N/A
59 24,078
201 70 20
111

116

Program Performance Measures:
Routine Maintenance
Percentage of interstates meeting maintenance standards (Target: 90%)
Percentage of state-owned non-interstate roads meeting maintenance standards (Target: 90%) Number of bridge inspections each year
Percentage of state-owned bridges meeting GDOT maintenance standards (85% goal) Miles of pavement inspected each year

FY 2017 Actual
73.70% 71.42%
8,800 87.00% 17,891

FY 2018 Actual
82.00% 81.30%
8,888 87.00% 18,889

FY 2019 Actual
97.00% 98.00%
8,414 91.00% 17,913

FY 2020 Actual
99.70% 98.11%
9,005 94.40% 17,913

Traffic Management and Control
Number of fatalities (per calendar year)
Number of Highway Emergency Response Operator (HERO) motor assists and Coordinated Highway Assistance and Maintenance Program (CHAMP) assists Note: Starting FY 2019 number includes both HERO and CHAMP assists while all the prior years include HERO assists only. Average Highway Emergency Response Operator (HERO) response time (in minutes) Travel time index-morning commute in general purpose lanes
Time travel index-evening commute in general purpose lanes
Morning Average Travel Time Index (Managed Lanes)
Evening Average Travel Time Index (Managed Lanes)

1,549 102,156

1,528 111,600

12.00 1.37 1.49 1.03 1.04

12.00 1.40 1.52 1.14 1.07

1,502 143,590
10.25 1.30 1.40 0.79 0.79

N/A 277,143
11 1.20 1.30 0.85 0.85

117

Program Performance Measures:
Department of Transportation: Attached Agencies
Payments to State Road and Tollway Authority
Percentage of Guaranteed Revenue Bonds, Reimbursement Revenue Bonds, or Grant Anticipation Revenue Bonds payment schedules reviewed prior to the 1st monthly payment (Target: 100%)
Number of Guaranteed Revenue Bonds, Reimbursement Revenue Bonds, or Grant Anticipation Revenue Bonds Bond payments made to State Road and Tollway Authority
Percentage of Guaranteed Revenue Bonds, Reimbursement Revenue Bonds, or Grant Anticipation Revenue Bonds payments made in accordance with the agreed upon payment schedule (Target: 100%)
Percentage of funds allocated to the Georgia Transportation Infrastructure Bank program for qualified applications of Tier 1 and Tier 2 counties

FY 2017 Actual
100.00% 2
100.00%
17.80%

FY 2018 Actual
100.00% 2
100.00%
23.50%

FY 2019 Actual
100.00% 2
100.00%
0.00%

FY 2020 Actual
100.00% 2
100.00%
19.60%

118

Program Performance Measures:
Department of Veterans Service
Departmental Administration (DVS)
Number of payments processed
Percentage of payments processed electronically
Average number of days to process payments
Number of audit findings
Agency turnover rate

FY 2017 Actual

FY 2018 Actual

FY 2019 Actual

FY 2020 Actual

2,088 67.00%
0 0 15.50%

2,120 67.00%
0 0 19.00%

2,222 68.00%
1 0 21.00%

1,917 59.18%
1 0 20.00%

Georgia Veterans Memorial Cemetery
Total interments at State Veterans Cemeteries
Total interments per year
State maintenance cost per interment
State cost per interment
Percentage of graves marked timely (Veterans Affairs standard: 95% in 60 days or less
Georgia War Veterans Nursing Homes
Average daily census - Augusta
Percentage of funded beds filled - Augusta
Percentage of Patients Receiving Aid & Attendance - Augusta
Cost per veteran patient day - Augusta
Number of Deficiencies during state Licensure Inspection - Augusta
Number of VA criteria met (out 0f 66) - Augusta
Number of patients that rated the home good or excellent on a scale of 1 to 5 Augusta Average daily census - Milledgeville
Percentage of funded beds filled - Milledgeville
Percentage of Patients Receiving Aid & Attendance - Milledgeville
Cost per veteran patient day - Milledgeville
Number of Deficiencies during state Licensure Inspection - Milledgeville

4,223 462
$160 $1,451 94.90%

4,665 442
$150 $1,585 100.90%

4,665 578
$215 $1,211 100.96%

148 80.00% 18.00% $218.11
0 66
5 251 101.00% 41.20% $213.40
0

149 81.00% 23.00% $223.00
0 66
5 241 96.27% 36.91% $214.46
0

146 80.00% 17.00% $225.00
0 66
5 232 98.72% 48.00% $219.73
0

5,113 634
$139 $1,121
N/A
141 77.00% 14.00% $230.48
0 66
5 221 94.04% 39.30% $231.48
0

119

Program Performance Measures:
Number of VA criteria met (out of 66) - Milledgeville
Number of patients that rated the home good or excellent on a scale of 1 to 5 Milledgeville
Veterans Benefits
Number of veterans in Georgia (per calendar year)
Total veterans compensation and pension dollars into Georgia (in Billions per calendar year) Veterans compensation and pension dollars per Georgia veteran (per calendar year) Number of schools and training establishments approved through the State Approving Agency Number of veterans per Veterans Field Service Office
Number of appeals hearings (per calendar year)
Number of Veterans Field Service Offices

FY 2017 Actual
66
4

FY 2018 Actual
66
4

FY 2019 Actual
66
4

FY 2020 Actual
62
4

752,499 $3,112.00 $4,135.00
1,722 14,755
3,490 52

697,127 $3,636.00 $5,216.00
1,736 13,406
1,697 52

694,168 $3,638.00 $5,241.00
1,746 13,349
2,622 52

914,269 $4,383.00 $6,314.00
1,767 17,582
2,370 52

120

Program Performance Measures:
State Board of Workers' Compensation
Administer the Workers' Compensation Laws
Number of mediations held Percentage of Mediations that resulted in Settlement Number of Trial Hearings Percentage of cases disposed of within 60 days of hearing date Percentage o settlements resolved within 10 days of notice Number of Claims Received Number of Appealled Hearings Number of enforcement compliance inspections to Georgia employers Percentage of businesses investigated who were found in non-compliance Number of investigations of Fraud Number of Fraud Prosecutions
Board Administration (SBWC)
Number of Payments Processed Number of Audit Findings Employee Turnover Rate Average number of days to make a payment Percentage of payments made electronically

FY 2017 Actual

FY 2018 Actual

FY 2019 Actual

FY 2020 Actual

2,311 85.00%
500 97.00% 91.45% 29,204
301 3,661 10.96%
138 21

1,849 82.00%
425 98.00% 84.82% 28,367
153 3,627 11.20%
160 31

2,002 82.00%
410 94.00% 92.66% 80,841
182 4,734 10.60%
139 22

1,913 83.00%
326 94.00% 93.62% 101,692
195 2,663 14.34%
69 11

1,677 0
10.65% 2.0
87%

1,663 0
10.08% 3 to 5 87%

1,521 0
10.00% 3 to 5 94%

2,006 0
7.69% 3 to 5
95%

121

Program Performance Measures:
Georgia General Obligation Debt Sinking Fund
GO Bonds Issued
Available Appropriations (Current Year and Prior Year Carryover)
Annual debt service expenditures (state funds only)
Ratio of annual debt service to prior year's treasury receipts
Percentage of debt service payments made in a timely manner
Annual refunding savings (Current Year Savings only)
GO Bonds New
Number of new bond projects authorized
Principal amount of new bonds authorized

FY 2017 Actual

FY 2018 Actual

FY 2019 Actual

FY 2020 Actual

$1,319,655,230 $1,351,349,241 $1,370,651,635 1,298,809,104

$1,178,410,258 $1,248,180,214 $1,215,024,567 1,231,110,425

5.0%

5.1%

4.8%

4.6%

100%

100%

100%

100%

$39,023,461

$1,348,767

$0

$960,000

132

107

119

126

$952,400,000 $1,166,215,000 $1,184,060,000 $1,095,915,000

122

Governor's O ce of
PLANNING AND BUDGET
THE STA TE OF GEORGI A
2 CAPITOL SQUARE SW | ATLANTA, GA 30334 | 404.656.3820 | OPB.GEORGIA.GOV