PERFORMANCEMEASURES REPORT FiscalYear2022 GOVERNOR'SOFFICEOFPLANNING AND BUDGET Table of Contents Introduction ........................................................................................................................................ 1 Court of Appeals ................................................................................................................................... 2 Supreme Court ......................................................................................................................................... 3 State Accounting Office ...................................................................................................................... 4 Department of Administrative Services ..............................................................................................5 Department of Agriculture .................................................................................................................10 Department of Banking and Finance .................................................................................................12 Department of Behavioral Health and Developmental Disabilities ...................................................13 Department of Community Affairs ....................................................................................................18 Department of Community Health ....................................................................................................22 Department of Corrections ................................................................................................................28 Department of Community Supervision .............................................................................................31 Department of Defense .....................................................................................................................34 Department of Driver Services ...........................................................................................................36 Bright from the Start: Georgia Department of Early Care and Learning ............................................38 Department of Economic Development ............................................................................................ 40 Department of Education ...................................................................................................................42 Employees' Retirement System of Georgia ........................................................................................50 State Forestry Commission ................................................................................................................51 Office of the Governor .......................................................................................................................52 Department of Human Services .........................................................................................................54 Commissioner of Insurance ................................................................................................................62 Georgia Bureau of Investigation .........................................................................................................64 Department of Juvenile Justice ..........................................................................................................67 Department of Labor..........................................................................................................................69 Department of Law ............................................................................................................................70 Department of Natural Resources .....................................................................................................71 State Board of Pardons and Paroles ...................................................................................................74 State Properties Commission ..............................................................................................................76 Georgia Public Defender Council ........................................................................................................77 Department of Public Health ..............................................................................................................78 Department of Public Safety ..............................................................................................................83 Public Service Commission ................................................................................................................. 87 Board of Regents of the University System of Georgia .....................................................................88 Department of Revenue .................................................................................................................... 96 Secretary of State .............................................................................................................................100 Georgia Student Finance Commission ..............................................................................................105 Teachers Retirement System .......................................................................................................... 111 Technical College System of Georgia .............................................................................................. 112 Department of Transportation ........................................................................................................ 115 Department of Veterans Service ..................................................................................................... 119 State Board of Workers' Compensation .......................................................................................... 121 General Obligation Debt Sinking Fund .............................................................................................. 122 FY 2022 Performance Measure Report The Office of Planning and Budget publishes performance annually. For the FY 2022 budget cycle, agencies reported actual program performance data for FY 2017 through FY 2020 for workload, efficiency, and outcome measures. Measuring performance in these three areas helps state decision makers and agency stakeholders understand how well programs are operating and whether they are achieving their intended outcomes. Measures in this report are organized by both agency and program. The statistics in this report are included as they were entered by the agency or in consultation with the agency. As such, any questions regarding a specific performance measure should be directed to the respective agency. 1 Program Performance Measures: Court of Appeals Court of Appeals Appellate Filings Cases Disposed Revenue from Appellate Court Fees Average caseload per judge for cases filed Average caseload per judge for cases disposed FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual 3,017 3,067 $413,647.22 201 204 3,038 3,179 $394,829.85 203 212 3,428 3,255 $476,254.52 229 217 2,876 3,141 $369,380.18 192 209 2 Program Performance Measures: Supreme Court Supreme Court of Georgia Appellate filings Revenue from Appellate Court fees Average Caseload per Justice for cases filed FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual 2,002 $205,145.62 2,002 1,598 $169,687.20 1,598 1,628 $157,473.92 1,628 1,655 $164,136.49 1,655 3 Program Performance Measures: State Accounting Office Financial Systems Customers/users supported by Human Capital Management (HCM) Customers supported by Financials Customer support tickets generated Customer support tickets closed Financial issues responded to, diagnosed, and resolved within Service Level Agreement parameters Human Capital Management issues responded to, diagnosed, and resolved within Service Level Agreement parameters Shared Services Agencies participating in Payroll Shared Services Center (PSSC) Employees paid through Payroll Shared Services Center (PSSC) Agencies participating in Concur Travel reimbursements processed FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual 79,976 71,499 56,337 56,221 99.9% 97.9% 82,462 75,701 51,014 50,552 99.0% 99.0% 81,635 80,619 66,097 65,933 98.0% 98.0% 79,653 85,600 52,284 52,163 95.7% 94.6% 14 5,762 61 125,833 16 7,168 63 137,879 17 9,369 63 144,020 20 10,654 64 102,690 Statewide Accounting and Reporting Days from prior fiscal year end to publish the Comprehensive Annual Financial Report (CAFR) Days from prior fiscal year end to publish the Budgetary Compliance Report (BCR) Submit Annual Schedule of Expenditures of Federal Awards within 60 days of Comprehensive Annual Financial Report (1=Meet; 2=Did Not Meet) 183 181 202 183 137 144 125 150 1 1 1 1 4 Program Performance Measures: State Accounting Office: Attached Agencies FY 2017 Actual Georgia Government Transparency and Campaign Finance Commission Number of existing cases on July 1 263 Number of complaints received 38 Number of action initiated by Commission staff 159 Number of cases resolved under 2 years old 23 Number of cases resolved older than 2 years 59 FY 2018 Actual 378 85 49 74 20 FY 2019 Actual 380 56 48 56 6 FY 2020 Actual 187 65 19 147 130 Georgia State Board of Accountancy Individual CPA renewals processed CPA firm renewals processed 194 19,773 496 1,422 278 20,665 443 1,713 5 Program Performance Measures: Department of Administrative Services Certificate of Need Appeal Panel Number of Certificate of Need appeals filed Number of Certificate of Need hearings held Number of Certificate of Need appeals held resulting in a reversed decision Amount of filing fees collected Number of filing appellant parties Average number of hours spent per appeal Average number of days to issue a decision on a CON appeal Departmental Administration (DOAS) Number of enterprise-wide contract award protests Number of training opportunities offered to employees Percentage of employees successfully completing training/professional development Number of service center tickets Percent of successfully resolved tickets Number of audit findings Agency turnover rate Number of payments processed Percentage of payments processed electronically Fleet Management Number of active vehicles in the State's fleet (excluding Community Service Boards) Proportion of active state vehicles enrolled in the motor vehicle maintenance program Number of safety trainings completed following "Report My Driving" calls from constituents Average preventative maintenance costs for participating vehicles Number of active state vehicles enrolled in the motor vehicle maintenance program FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual 7 4 17 21 5 3 10 3 N/A N/A N/A 0 N/A N/A N/A 31,500 N/A N/A N/A 21 N/A N/A N/A 12.86 N/A N/A N/A 207.66 63 55 32.00% 31,191 100.00% N/A 22.90% 4,928 98.00% 84 31 100.00% 31,408 100.00% N/A 19.00% 5,467 94.00% 61 4,035 100.00% 70,757 100.00% 0 19.10% 5,679 90.42% 49 1,890 100.00% 33,839 100.00% N/A 9.10% 5,380 89.70% 17,997 81.95% 254 $241.00 14,749 18,866 96.42% 307 $242.00 19,880 18,503 98.79% 652 $243.00 18,730 18,538 97.76% 436 $252.00 18,212 6 Program Performance Measures: Human Resources Administration Number of active benefit-eligible executive branch state employees in the Enterprise Resource Planning system Proportion of eligible state employees enrolled in an employee-paid Flexible Benefit offering Proportion of positive evaluations for customer service on Flexible Benefit offerings Employee customers' overall satisfaction with the Benefits Operations Center Employees or candidates identified for risk based on results of the Drug Testing program Number of applications submitted to job requisitions of Careers.ga.gov Number of jobs posted on Careers.ga.gov Number of state agencies and entities using Careers Site for job vacancy posting and applicant tracking FY 2017 Actual 60,707 89.50% 97.00% 88.00% 272 744,287 13,991 58 FY 2018 Actual 49,645 88.20% 95.40% 95.40% 67 553,373 8,263 76 FY 2019 Actual 48,701 88.70% 90.50% 90.50% 285 568,547 9,890 86 FY 2020 Actual 46,510 88.32% 86.75% 86.75% 270 426,515 9,680 84 Risk Management Number of claims accepted for review under the Workers Compensation, Liability, and Property programs Percent of cases settled without litigation Number of unemployment claims filed Number of claims accepted for review under the Cyber Insurance program State Purchasing Amount of state entity spend through the Purchasing Card program Proportion of state entity Chief Procurement Officers that are certified purchasers Estimated amount of cost savings/avoidance from recently completed new or renewal Statewide contracts Number of agencies using the Team Georgia Marketplace application for their procurement processes Number of statewide contracts Number of training participants for the state purchasing program Percentage of agency contracts completed within six months 7,967 N/A 2,512 N/A 8,546 99.50% 2,429 3 13,519 75.00% 2,375 4 11,318 80.00% 7,333 4 $163,200,000 $100,500,000 94.86% 89.86% $7,851,761 $21,280,920 66 56 73 67 12,142 9,335 74.00% 84.20% $76,824,550 91.30% $24,903,955 58 70 7,005 36.00% $65,100,000 90% $8,677,500 58 77 5,941 42.00% Surplus Property Amount of sales in the State Surplus Property program Proportion of State Surplus Property transactions that are redistributed Amount of funds returned to state entities from sales in the State Surplus Property program $5,573,822 6.22% $3,308,657 $7,707,962 4.80% $6,086,627 $4,113,245 8.69% $2,909,801 $4,251,972 7.64% $2,518,535 7 Program Performance Measures: Proportion of surplus property transactions redistributed to state agencies Proportion of surplus property transactions redistributed to eligible local governments and nonprofits Number of annual property transactions received Average turnaround period for disposal FY 2017 Actual N/A N/A N/A N/A FY 2018 Actual N/A N/A N/A N/A FY 2019 Actual 3.43% 2.73% 6,894 N/A FY 2020 Actual 3.40% 1.80% 7,125 N/A 8 Program Performance Measures: Department of Administrative Services: Attached Agencies Office of State Administrative Hearings Number of cases filed Number of cases per judge Average cost per case Number of cases filed with the tax tribunal FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual 40,935 3,560 $148.00 988 47,501 3,393 $142.00 539 41,914 3,645 $144.00 498 34,437 2,870 $168.00 485 Office of the State Treasurer Number of Transactions in the statewide merchant card contract Amount by which the return on the state general obligation bond portfolio exceeds the return on Georgia Fund 1 in basis points The number of entities that had bank accounts and services evaluated 9,537,896 0.32 36 10,097,074 0.00 20 10,083,587 0.88 28 10,686,680 0.59 14 Payments to Georgia Aviation Authority Number of hours flown, public safety hours, natural resource hours, and passenger transportation hours Percentage of allotted flight hours utilized Number of flights scheduled annually Number of private flight vendors utilized 450 370 416 275 N/A N/A 97% 64% N/A N/A 166 148 N/A N/A 3 3 Payments to Georgia Technology Authority Number of telephone calls placed to the "1-800-Georgia" call center requesting assistance Average wait time for 1-800-Georgia telephone calls Proportion of agencies compliant with STARR report Number of unique visits to Georgia.gov website Average time for GETS service desk incident resolution Number of projects reviewed by Critical Projects Review Panel Average dollar amount of projects reviewed by Critical Projects Review Panel Number of projects reviewed by Large IT Project Executive Decision-Making Board Average dollar amount of projects reviewed by Large IT Project Executive Decision-Making Board 332,835 N/A N/A N/A N/A N/A N/A N/A N/A 392,507 N/A N/A N/A N/A N/A N/A N/A N/A 299,924 18 seconds .72 8.3 million 11.33 10 $18,178,221 3 $74,266,699 336,584 64 seconds .95 8.5 million 7.62 20 $16,974,583 2 $92,071,611 9 Program Performance Measures: Department of Agriculture Consumer Protection Number of establishments inspected Percentage of establishments out of compliance warranting follow-up inspection Number of violative samples from regulated food products Percentage of non-compliant establishments found to be compliant at follow-up inspection Percentage of inspections completed Percentage of food establishments inspected for regulatory compliance Percentage of fuel establishments inspected for regulatory compliance (based on an 18 month inspection cycle) Percentage of companion animal establishments inspected for regulatory compliance Departmental Administration (DOA) Percentage of calls answered in call centers Percentage of IT tickets completed within 48 hours of being submitted Program turnover rate Number of audit findings Number of licenses issued FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual 189,519 6.09% 178 100.00% 100.00% 87.30% 100.00% 98.60% 249,365 4.60% 117 79.15% 100.00% 86.00% 100.00% 88.60% 233,350 7.44% 169 84.61% 99.84% 83.89% 98.50% 78.80% 143,486 19.17% 271 71.78% 90.83% 65.00% 89.00% 59.00% 96.92% 95.00% 25.42% N/A 83,450 97.24% 94.00% 21.32% N/A 79,314 98.03% 94.50% 23.00% N/A 74,922 94.78% 93.00% 18.70% N/A 71,045 Marketing and Promotion Number of Georgia Grown participants Percentage of total Farmers Market space leased to vendors Number of farmers, retailers, and wholesalers utilizing the Atlanta Farmers Market Percentage increase in total users of the Atlanta Farmers' Market 1,060 100% 32,632 0.00% 1,050 100% 29,702 0.00% 1,450 100% 32,367 0.00% 1,363 100% 31,106 0.00% Poultry Veterinary Diagnostic Labs Number of avian influenza tests provided to poultry growers and hobbyists Number of samples submitted to the poultry lab network for diagnostic testing Number of reported diseases tested using monitoring standards Number of tests performed 328,274 58,628 15 1,284,289 354,640 61,067 15 1,395,898 389,742 62,310 15 1,428,791 365,385 62,174 15 1,429,581 10 Program Performance Measures: Department of Agriculture: Attached Agencies Payments to Georgia Agricultural Exposition Authority Number of visitors to the National Fair Percentage of total expenditures funded through self-generated funds Gross fair revenues Gross event revenues Amount in capital reserves Number of visitors (fair and non-fair per calendar year) Utilization rate FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual 536,840 90.80% $6,535,579 $3,002,557 $1,034,956 994,284 100.00% 467,584 90.50% $6,138,740 $3,175,786 $869,221 921,228 100.00% 496,524 90.00% $6,254,958 $3,163,523 $1,001,834 1,005,791 100.00% 565,533 90.90% $6,983,622 $2,265,306 $1,278,336 1,032,019 100.00% State Soil and Water Conservation Commission Amount of electronic payments processed Number of audit findings Number of Georgia Soil and Water Conservation Commission/United States Department of Agriculture watershed dams maintained Number of agricultural irrigation systems audited for application uniformity Number of Georgia Soil and Water Conservation/United States Department of Agriculture watershed dams rehabilitated to meet safe dam criteria and to provide continued flood control Number of million gallons of potential water saved by mobile irrigation lab contracted audits Number of individuals certified or recertified in erosion and sedimentation control Number of erosion control plans reviewed Number of agricultural acres protected and benefited by conservation plans Number of citizens educated through district sponsored events Agency Turnover Rate Percentage of state funds as compared to agency total funds. Average cost per plan to review an erosion control plan by Georgia Soil and Water Conservation Commission staff 65.00% 0 125 14 21 71.1 7,861 3,451 316,498 256,468 55.26% 73.00% $84.63 53.00% 0 146 17 21 86.4 11,421 4,118 505,268 311,478 6.00% 68.00% $77.30 46.00% 0 164 0 22 0.0 12,659 4,137 503,570 375,000 10.53% 86.00% $114.40 61.00% 0 183 0 24 0.0 8,548 4,256 154,325 368,000 16.00% 18.00% $58.63 11 Program Performance Measures: Department of Banking and Finance Departmental Administration (DBF) Percentage of fees and fines submitted electronically Agency turnover rate Number of audit findings FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual 94% 16% 0 96% 16% 0 97% 8% 0 98% 10% N/A Financial Institution Supervision Average examination turnaround time for bank and credit union examinations (in calendar days) Average report turnaround time for bank and credit union examinations (in calendar days) Number of examinations conducted of state-chartered banks and credit unions Number of formal administrative actions outstanding for banks and credit unions Percentage of problem banks that showed improvement at their next examination Non-Depository Financial Institution Supervision Number of risk-based examinations and investigations conducted Number of administrative actions issued to licensed and unlicensed entities Average number of calendar days required to process a mortgage broker, mortgage lender, or mortgage loan originator license Average number of calendar days required to process a Money Service Business license or registration Number of approved licensees Number of new applications Number of exams completed 61 50 115 23 35% 59 49 103 15 32% 62 50 83 9 44% 51 29 75 5 59% 114 593 32 4 16,335 6,259 89 328 1,487 13 4 18,287 6,246 220 463 1,154 5 8 18,481 5,339 438 234 144 2 9 20,597 6,373 289 12 Program Performance Measures: Department of Behavioral Health and Developmental Disabilities Adult Addictive Diseases Services Number of clients served in community-based detoxification and crisis services Number of clients served in community-based treatment Number of clients served in recovery services Percentage of clients discharged from crisis or detoxification programs who receive follow-up behavioral health services within 14 days Percentage of clients not returning for new services within 90 days of discharge Percentage of women successfully completing treatment in the Women's Treatment and Recovery Support Program (formerly Ready for Work program) Percentage of clients active in treatment 90 days after beginning non-crisis stabilization services FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual 8,225 44,776 4,975 26.00% 75.00% 35.00% 30.00% 8,323 48,930 5,963 29.00% 73.00% 26.40% 33.60% 8,270 51,996 12,853 29.00% 74.00% 29.00% 29.00% 8,006 50,625 17,584 25.00% 71.00% 31.00% 31.00% Adult Developmental Disabilities Services Persons served in community-based adult developmental disabilities services Number of persons receiving supported employment Average Mobile Crisis Team response time (in minutes) Average cost per New Options Waiver Number of Georgia consumers on waiting list for waivers as of June 30 Number of developmental disabilities consumers transitioned from Georgia's state hospitals to the community Average cost per Comprehensive Supports Waiver Average cost per Comprehensive Supports Waiver to transition a person from a State Psychiatric Hospital Number of individuals transitioned from the waiver planning list into waiver services Percent of individuals on waiting list who received non-waiver services as of June 30 Number of individuals on waiting list who received non-waiver services as of June 30 16,310 1,976 77 $18,181 8,915 29 $80,897 $122,530.00 N/A N/A N/A 17,472 1,959 69 $18,358 5,959 48 $87,730 $168,461.00 326 22.71% 2,247 18,306 1,904 76 $18,012 6,023 31 $65,583 $130,485.00 907 54.08% 3,257 15,345 1,081 57 $14,005 6,395 17 $72,847 $78,679.00 704 20.25% 1,295 Adult Forensic Services Percentage of incompetent to stand trial clients completing restoration who were opined to be competent Number of adult outpatient evaluations completed: pretrial, incompetent to stand trial, and civil commitment Number of adult inpatient evaluations completed: pretrial, incompetent to stand trial, and civil commitment 83% 2,446 1,289 81% 2,813 1,226 82% 3,124 1,197 84% 3,017 1,228 13 Program Performance Measures: Number of individuals declared incompetent to stand trial who completed restoration Median length of stay in years of civilly committed ISTS and NGRIs in state hospital on last day of fiscal year Percentage of long-term forensic clients who are discharged Number served in community integration home and supervised apartments Number of forensic individuals on conditional release being monitored by DBHDD on June 30 Percentage of long-term discharges readmitted to hospital within 180 days of discharge or conditional release Percentage of pretrial evaluations completed within 45 days of court order FY 2017 Actual 572 4.0 25% 126 144 13% 27% FY 2018 Actual 536 4.5 30% 132 308 13% 27% FY 2019 Actual 701 4.3 28% 159 319 20% 27% FY 2020 Actual 716 3.4 21% 146 334 12% 31% Adult Mental Health Services Number of adult mental health consumers served in state facilities Number of adult mental health consumers served in community Number of persons receiving peer services Percentage of adult mental health consumers served in state facilities Percentage of homeless individuals in adult community mental health services who obtain stable housing while enrolled in services Average response time for Mobile Crisis Response services (in minutes) Percentage of people enrolled in supportive employment who are competitively employed Number of adult mental health consumers who received crisis services Percentage of Assertive Community Treatment (ACT) clients admitted to psychiatric hospitals Child and Adolescent Addictive Diseases Services Number of youth served by Core Services providers Number of youth served in Clubhouse Recovery Support Services Number of youth served in Intensive Residential Treatment (IRT) Percentage of youth who experience a reduction in alcohol and/or substance abuse while in treatment Percentage of patients admitted to an IRT program within 30 days of screening 2,532 119,857 4,371 2.11% 52.00% 52 31.00% 19,395 11.60% 2,397 123,682 4,454 1.94% 48.00% 55 32.40% 20,217 9.60% 2,132 128,589 4,519 2.00% 50.00% 54 31.00% 20,548 9.00% 2,073 127,533 4,238 1.60% 48.00% 66 30.00% 21,295 11.00% 301 382 66 52% 75% 300 419 106 53% 82% 318 377 97 67% 82% 305 309 86 10% 73% Child and Adolescent Developmental Disabilities Persons served in community-based child and adolescent developmental disabilities programs 3,908 4,488 4,611 4,579 14 Program Performance Measures: Number of children and adolescents receiving family support services Percentage of first time family support services recipients who were children or adolescents FY 2017 Actual 3,602 70.00% FY 2018 Actual 4,257 59.70% FY 2019 Actual 4,402 59.71% FY 2020 Actual 4,380 4.12% Child and Adolescent Forensic Services Number of evaluations completed on juveniles in juvenile or superior court Number of children and adolescent forensic evaluators Percentage of juvenile court evaluations completed within 30 days of receipt of the court order Number of juveniles who received competency restoration services from DBHDD 1,427 N/A 36% N/A 1,486 12 28% 96 1,614 15 30% 97 1,338 15 41% 111 Child and Adolescent Mental Health Services Number of youth served by Psychiatric Residential Treatment Facility (PRTF) providers Number of Mental Health Clubhouse Recovery Support Service members Number of youth served in community-based services Number of clients served in crisis service activity Average length of stay at PRTF 30-day Crisis Stabilization Unit (CSU) readmission rate CSU utilization rate 176 1,431 13,271 2,028 128 4.3% 56.70% 140 1,780 13,548 2,211 132 4.7% 60.00% 124 1,788 15,016 2,107 142 4.4% 92.00% 127 2,021 14,139 2,011 109 4.7% 40.00% Departmental Administration (DBHDD) Number of class hours of training delivered to DBHDD staff Percentage of accounts payable-contract payment requests entered into PeopleSoft within 3 business days of the request being submitted to DBHDD accounts payable Number of hours of training delivered to DBHDD service providers Number of provider audits conducted Number of provider audit findings Number of internal audit findings Agency turnover rate 229,500 100% 2,116 760 241 16 26% 170,714 96% 1,975 697 57 22 24% 142,020 98% 1,063 562 142 37 29% 142,723 98% 825 642 435 28 29% Direct Care Support Services Number of face-to-face admission evaluations performed by the state hospitals 4,515 4,326 4,463 3,900 15 Program Performance Measures: Percentage of admission evaluation referrals to state hospitals that receive a disposition (acceptance or denial) response within 4 hours of a completed referral Percentage of people who present for admission evaluation at a state hospital whose admission was avoided as a result of their being served in a DBHDD hospital 23 hour observation program Number of maintenance work orders submitted Percent of maintenance orders completed within 7 days Substance Abuse Prevention Number of persons served in community-based prevention programs Percentage of people served by evidence-based programs Percentage of adults 18-24 who report binge drinking in the past month Number of teens served at Prevention Clubhouses Number of teens attending the Georgia Teen Institute Number of persons who called the HODAC Helpline Percentage of provider assistance requests resolved within 30 days Number of businesses with Drugs Don't Work certification FY 2017 Actual 84.17% 60% FY 2018 Actual 84.88% 70% FY 2019 Actual 81.94% 74% FY 2020 Actual 79.13% 70% N/A 32,776 30,176 25,886 N/A 80.6% 88.1% 93.0% 672,728 100% 24.30% 142 310 15,058 92% 7,248 302,601 90% 17.90% 103 242 N/A 97% 7,304 761,425 90% 16.60% 120 277 N/A 96% 7,166 315,510 100% 22.00% 126 358 N/A 93% 7,324 16 Program Performance Measures: Department of Behavioral Health and Developmental Disabilities: Attached Agencies Georgia Council on Developmental Disabilities Number of people who participated in Council-supported activities Percentage of people with developmental disabilities who report increasing their self-advocacy after participation in Council-supported activities Number of policy or statute changes effected Annual student enrollment in Inclusive Post-Secondary Education Number of students involved in Project Search Number of businesses involved in Project Search Percentage of family members who report increasing their self-advocacy after participation in Council-supported activities Sexual Offender Review Board Number of cases completed by each evaluator each month Number of sexual offender cases leveled/completed Average amount of time it takes to complete each case (in hours) Average number of classification letters sent out per year Percentage of cases in backlog per year Average amount of cases received per month Average amount of cases voted on per board meeting FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual 44,632 N/A 6 74 89 81 N/A 44,092 N/A 3 104 77 18 N/A 37,813 N/A 3 134 122 22 N/A 40,503 N/A 2 136 135 24 N/A 32.0 1,205 4.0 N/A N/A N/A N/A 29.0 1,373 4.5 1,373 68% 200 114.4 21.0 1,282 4.0 1,158 68% 231 144.0 20.0 955 4.3 755 75% 161 90.0 17 Program Performance Measures: Department of Community Affairs Building Construction Number of building code clarifications/technical assistance provided to public and private sector customers per consultant Number of building insignias issued Number of State Minimum Standard Codes reviewed, amended, and adopted by the State FY 2017 Actual 1,220 3,288 6 FY 2018 Actual 1,317 4,255 5 FY 2019 Actual 1,385 5,945 8 FY 2020 Actual 1,452 7,570 11 Coordinated Planning Percentage of local comprehensive plans and similar reviews completed within designated 30-day timeframe Number of plans reviewed Average number of days to review local comprehensive plans Plan Implementation Rate: Percentage of local government work program items actually implemented 91.28% 218 21 55.22% 91.56% 237 20 56.98% 95.10% 245 28 52.20% 93.43% 137 14 53.20% Departmental Administration (DCA) Number of audit findings Number of rental assistance checks mailed out Number of payments processed Percentage of payments processed electronically Average number of days to process payments Employee turnover rate Number of employment recruitments Total value of grants processed Number of IT service requests Percentage of IT service requests closed on time (2 business days or less) 0 0 0 1 64,765 43,795 40,134 32,093 250,211 125,142 121,464 119,252 96.78% 61.00% 85.06% 97.07% 10 7 17 11 17.32% 15.06% 26.32% 13.64% 83 79 84 63 $211,518,775 $189,901,533 $136,426,379 $186,525,798 5,496 5,241 5,012 5,693 92.00% 83.00% 57.00% 67.43% Federal Community and Economic Development Programs Percentage of member slots filled Number of hours served Percentage of earned Education Awards Number of member slots filled 98.50% 449,223 84.63% 475 93.20% 420,892 82.50% 413 93.48% 424,588 42.00% 878 92.56% 532,166 74.23% 485 18 Program Performance Measures: Number of persons who benefit from local government community development activities financed through the state Community Development Block Grant program Percentage of Community Development Block Grant project recipients who are low to moderate income pursuant to the national objective Amount of private investment leveraged for Appalachian Regional Commission economic development projects Homeownership Programs Number of people who receive pre-purchase, post purchase, or foreclosure prevention counciling Georgia Dream foreclosure rates Percent of Georgia Dream applicants qualifying for loans Percent of lending capacity obligated Median household income for Georgia Dream participants Number of families that purchased homes under the Georgia Dream initiative Total amount of loans and assistance issued Median home price purchased by Georgia Dream applicant FY 2017 Actual 16,257 FY 2018 Actual 16,207 FY 2019 Actual 10,914 FY 2020 Actual 17,978 83.04% 93.03% $74,143,948 $157,700,000 91.59% 91.19% $84,553,600 $149,109,000 6,984 0.54% N/A N/A N/A N/A N/A N/A 10,095 10,079 8,771 0.44% 0.34% 0.23% N/A 63% 61% 37% 48% 53% $51,155 $51,347 $52,126 1,811 1,808 1,626 N/A $245,639,434 $234,502,947 $122,195 $142,000 $150,645 Regional Services Number of Team Georgia resource consultations Number of Georgia Academy for Economic Development sessions held Information distribution/gathering activities for Georgia Housing Search, Project Homeless Count and other programs Number of Planning and Economic Development workshops conducted Number of Planning and Economic Development workshop participants registered Number of Georgia Academy for Economic Development graduates 1,967 50 1,980 N/A N/A N/A 2,160 50 2,016 N/A N/A N/A 2,160 50 2,106 2 75 563 2,160 290 2,106 4 137 290 Rental Housing Programs Number of housing choice vouchers under contract Section Eight management assessment program rating Number of Georgia residents served Number of jobs created (based on National Homebuilders model of 1.5 jobs per unit) 15,020 100.00% 10,308 6,443 14,411 100.00% 17,236 11,241 13,273 100.00% 17,310 11,289 12,961 100.00% 25,266 16,478 19 Program Performance Measures: Research and Surveys Percentage of cities and counties meeting all state reporting requirements Number of local governments and authorities to whom technical accounting/financial technical assistance is made available by phone, email, and onsite Number of city/county Report of Local Government Finances Reports Government Management Indicators surveys processed within 10 business days Percent of local governments and authority in compliance with local finance and indebtedness report Number of fiscal notes performed Number of jurisdictions with a hotel/motel tax Number of jurisdictions in compliance in reporting hotel/motel report Number of hotel/motel tax reports reviewed Number of jurisdictions in compliance/Number of jurisdictions with a hotel/motel tax Special Housing Initiatives Number of individuals served by the state's initiatives Number of grants awarded Amount of grants facilitated Percentage of grant applicants awarded Number of individuals assisted through the Home Access Initiative FY 2017 Actual 84.49% 626 1,172 N/A N/A N/A N/A N/A N/A 20,020 341 N/A 80% 1 FY 2018 Actual 84.79% 711 1,165 N/A N/A N/A N/A N/A N/A 21,021 362 N/A 82% 14 FY 2019 Actual 84.91% 732 1,174 N/A 3 N/A N/A 280 93.2% 22,160 310 175 85% 5 FY 2020 Actual 74.70% 897 1,297 N/A 0 N/A N/A 281 75.8% 21,529 381 163 82% 5 State Community Development Programs Number of new Main Street/Better Hometown cities Net new jobs created in Georgia Main Street/Better Hometown cities Customer service satisfaction rating 10 2,887 97.00% 115 3,149 97.00% 2 3,471 98.00% 0 3,455 98.00% State Economic Development Programs Number of jobs created and retained Total value of grants and loans awarded Dollar amount of private investment leverage per grant/loan dollar 16,998 $33,373,186 $40 11,255 21,077 84,238 $59,616,420 $122,419,988 $402,044,532 $66 $146 $58 20 Program Performance Measures: Department of Community Affairs: Attached Agencies Payments to OneGeorgia Authority Number of jobs created or retained Total value of grants and loans awarded Dollar amount of private investment leveraged per grant/loan dollar FY 2017 Actual 4,890 $8,651,544 $46 FY 2018 Actual FY 2019 Actual FY 2020 Actual 13,072 1,532 4,226 $8,792,751 $16,480,473 $11,465,882 $92 $74 $50 21 Program Performance Measures: Department of Community Health Departmental Administration (DCH) Percentage of program integrity reviews identified as waste, fraud, and abuse Balance in the other post employee benefits fund Percentage of employees that received proven initials and annual training in required courses FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual 72.00% 68.00% 40.00% 58.00% $1,084,621,707 $1,585,128,403 $2,211,858,814 $2,282,592,514 N/A 96.00% 100.00% 100.00% Georgia Board of Dentistry Number of license renewals processed Number of new applications processed Average number of days to process new applications Average number of days to process renewal applications Number of licensed professionals regulated Number of processed complaints Percentage of complaints that were substantiated Average number of days for complaint resolution 16 818 21 7 14,202 301 N/A 100 13,534 832 21 7 14,130 376 N/A 185 30 728 21 7 14,919 384 N/A 167 14,013 510 21 7 14,469 516 N/A 173 Georgia State Board of Pharmacy Number of licensed professionals regulated Number of license renewals processed Number of new applications processed Average number of days to process new applications Average number of days to process renewal applications 41,207 34,115 8,552 14 7 47,573 1,319 9,018 14 7 41,208 35,309 7,656 14 7 48,783 1,410 7,988 14 7 Health Care Access and Improvement Number of Georgians served by Department of Community Health's safety net programs and grants Number of health care providers who have attested to adopting, implementing, or upgrading certified Electronic Health Record technology in Georgia Healthcare Facility Regulation Percentage of applicable health care facility inspection results posted to the website within 30 days of inspection exit Percentage of state licensed health care facilities who have survey results posted on the DCH website 59,350 4,394 24,087 4,641 23,286 4,592 19,122 4,584 85% 60% 91% 67% 85% 95% 94% 95% 22 Program Performance Measures: Number of licenses issued Number of annual inspections, excluding complaint inspections Number of complaints reported Number of complaints that resulted in a site visit Number of exemption letter requests Number of Certificate of Need applications processed Percentage of Certificate of Need Applications reviewed within 120 days of file date FY 2017 Actual 949 3,420 12,111 2,507 304 68 100% FY 2018 Actual 713 2,890 11,987 2,700 308 82 100% FY 2019 Actual 701 3,472 15,242 3,416 135 68 100% FY 2020 Actual 773 2,196 17,607 3,266 155 51 100% Indigent Care Trust Fund Percentage of Georgia hospitals receiving Disproportionate Share Hospital (DSH) payments Percentage of Georgia hospitals achieving "deemed" status for Disproportionate Share Hospital (DSH) payments DSH dollars spent supporting healthcare for medically indigent Georgians 98.00% 21.00% $315,706,141 96.00% 16.00% $326,806,050 99.00% 20.00% $339,855,409 99.00% 17.00% $339,632,451 Amount of uncompensated care Georgia hospitals self-report providing to indigent individuals Percentage of uncompensated care reimbursed through DSH payments $1,550,137,919 $1,616,022,192 $1,791,076,967 $1,970,274,455 20.00% 20.00% 19.00% 19.00% Percentage of uncompensated care delivered by deemed hospitals 35.00% 29.00% 28.00% 25.00% Average percentage of uncompensated care costs covered by DSH dollars for deemed hospitals 44.00% 47.00% 45.00% 40.00% Medicaid- Aged Blind and Disabled Number of Aged, Blind and Disabled enrollees Cost per member per month for Aged, Blind, and Disabled enrollees Number of full benefit dual eligibles enrolled Percentage of Long Term Care expenditures for Home and Community Based Waiver Services versus institutional expenditures Number of full benefit dual eligibles enrolled per 1,000 members Number of individuals on Independent Care Waiver Program waiting list per 1,000 members between ages 21-64 Number of Aged, Blind, and Disabled enrollees per 1,000 Medicaid members Community Care Service Program Clients served Average cost per Community Care Service Program client 500,159 $880.21 138,092 49.6% 75 89 273 8,930 $13,453.00 512,989 $895.56 147,715 49.0% 76 9 265 9,269 $14,002.00 527,807 $920.50 148,777 51.0% 76 0 271 9,993 $15,459.00 531,233 $954.83 149,791 47.0% 75 0 265 13,639 $14,629.00 23 Program Performance Measures: Medicaid- Low-Income Medicaid Number of low-income Medicaid enrollees Low-income Medicaid members per 1,000 Medicaid members Cost per member per month for low-income Medicaid enrollees Number of emergency room visits for selected non-emergent care diagnoses per 1,000 members Number of Healthcare Effectiveness Data and Information Set/National Committee for Quality Assurance quality metrics monitored Percentage of Healthcare Effectiveness Data and Information Set/National Committee for Quality Assurance quality metrics meeting or exceeding the 50th percentile Percentage of financial expenditure savings generated by the shift from a feefor-service to a managed care structure Average time for provider payment of clean claims by the care management organizations (in days) FY 2017 Actual 1,330,434 727 $262.09 387 16 21.60% N/A 6.24 FY 2018 Actual 1,419,760 735 $258.37 455 N/A N/A N/A 6.63 FY 2019 Actual 1,423,203 729 $261.34 389 15 66.67% N/A 6.80 FY 2020 Actual 1,476,596 735 $254.49 308 13 69.20% N/A 8.40 PeachCare Percentage of members in Georgia Families receiving recommended immunizations by their 3rd birthday (Medicaid and PeachCare) Percentage of members in Georgia Families 12 months to 19 years who had a visit with a primary care physician (Medicaid and PeachCare) Percentage of PeachCare eligible children who are enrolled in the program Percentage of children ages 3 to 17 that had an outpatient visit with a PCP or OB/GYN and whose weight is classified based on body mass index percentile for age and gender Per member per month cost N/A 87.43% 90.30% 57.16% $170.66 N/A N/A 83.00% N/A $175.78 N/A 82.55% 83.00% 80.30% $182.62 N/A 93.69% 79.70% 80.69% $170.64 State Health Benefit Plan Average expense per member per month Number of active subscribers supporting each retiree subscriber (active to retiree ratio) Percentage of SHBP members accessing any preventive care services Preventive care expenses per member per month Percentage of SHBP members with a common chronic condition (asthma, diabetes, coronary artery disease (CAD)) Percentage of SHBP members with a common chronic condition (asthma, diabetes, coronary artery disease (CAD)) who are engaged in the disease state management co-pay waiver program Average per member per month expense for SHBP members with common chronic conditions (asthma, diabetes, coronary artery disease (CAD)) Percentage of SHBP members with high dollar claim accumulation (paid over $100,000 in claims in one year) Percentage of SHBP members with a high dollar claim accumulation (paid over $100,000 in claims in one year) who are engaged in case management $408.18 2.1 48.17% $21.36 11.87% 7.63% $1,112.25 0.55% 91.77% $441.29 2.5 50.10% $17.48 16.43% 10.21% $1,286.14 0.65% 94.45% $490.59 1.9 68.86% $17.09 11.95% 21.53% $1,318.71 0.75% 87.20% $517.53 2.0 65.86% $14.82 10.96% 13.00% $1,415.52 0.80% 91.00% 24 Program Performance Measures: Department of Community Health: Attached Agencies Georgia Board of Health Care Workforce: Board Administration Percentage of payments processed within 10 days of receiving invoice Number of page views of agency website for physician workforce data Number of employers participating in practice opportunity fairs Number of students attending practice opportunity fairs FY 2017 Actual 91.67% 33,085 112 241 FY 2018 Actual 91.67% 42,444 101 247 FY 2019 Actual 91.67% 47,032 79 127 FY 2020 Actual 91.67% 42,355 59 135 Georgia Board of Health Care Workforce: Graduate Medical Education Percentage of residency program graduates practicing family medicine in 62.80% Georgia (data lagged by one fiscal year) Number of residents trained through Georgia's Graduate Medical Education programs (filled positions) 2,406 Percentage of Graduate Medical Education applicants holding a degree from a N/A Georgia medical school Percentage of residency program graduates practicing in Georgia (all specialties) 58.40% Percentage of GME residency slots receiving funding from Georgia Board of Physician Workforce 55.00% Percentage of residents completing the GME exit survey 97.60% 57.00% 2,557 N/A 41.70% 57.00% 88.00% 60.00% 2,677 N/A 37.50% 58.00% 87.80% 57.14% 2,818 N/A 34.90% 58.00% 95.80% Georgia Board of Health Care Workforce: Mercer School of Medicine Grant Percentage of graduates entering core specialties (primary care, family 67.00% medicine, internal medicine, pediatrics, Ob/Gyn, emergency medicine, or general surgery) Number of medical students enrolled at Mercer University School of Medicine 448 Number of students in the first year class 111 Percentage of graduates practicing in Georgia 63.40% 72.50% 460 107 53.23% 75.00% 473 108 59.64% 75.40% 484 112 56.91% Georgia Board of Health Care Workforce: Morehouse School of Medicine Grant Percentage of graduates entering core specialties (primary care, family 78.90% medicine, internal medicine, pediatrics, Ob/Gyn, emergency medicine, or general surgery) Number of medical students enrolled at Morehouse School of Medicine 324 Number of students in the first year class 92 Percentage of graduates practicing in Georgia 46.00% 77.60% 365 100 43.00% 75.30% 406 100 43.00% 79.30% 416 106 43.00% Georgia Board of Health Care Workforce: Physicians for Rural Areas Number of physicians receiving loan repayment 36 44 40 51 Number of students receiving scholarships 6 1 0 0 25 Program Performance Measures: Percentage of qualified applicants receiving loan repayment award Percentage of scholarship recipients who default Percentage of loan repayment recipients still practicing in rural Georgia Percentage of scholarship recipients still practicing in rural Georgia FY 2017 Actual 100.00% 0.00% 66.67% 27.98% FY 2018 Actual 100.00% 8.33% 65.79% 29.61% FY 2019 Actual 100.00% 8.00% 65.63% 39.09% FY 2020 Actual 100.00% 5.26% 72.83% 40.00% Georgia Board of Health Care Workforce: Undergraduate Medical Education Percentage of UME graduates entering primary care/core specialty residency 67.40% from Emory Medical School Number of Georgia residents enrolled in Emory Medical School 197 Number of Georgia residents enrolled in Mercer Medical School 448 Percentage of UME graduates entering primary care/core specialty residency from Mercer Medical School Number of Georgia residents enrolled in Morehouse School of Medicine 67.00% 254 Percentage of UME graduates entering primary care/core specialty residency from Morehouse School of Medicine Average amount of UME funds per Georgia resident attending medical school at Emory Medical School Average amount of UME funds per Georgia resident attending medical school at Mercer Medical School Average amount of UME funds per Georgia resident attending medical school at Morehouse School of Medicine Percentage of Emory Medical School UME graduates entering residency in Georgia Percentage of Mercer Medical School UME graduates entering residency in Georgia Percentage of Morehouse School of Medicine UME graduates entering residency in Georgia 78.90% $3,650.13 $2,982.89 N/A 29.20% 27.40% 21.10% Georgia Composite Medical Board Number of initial licensure applications processed Number of licensure applications renewals processed Number of complaints received Number of investigations Percentage of licenses issued or denied within 90 days of application Number of disciplinary actions taken against licensed professionals Average investigator caseload 4,768 24,011 1,789 803 74.00% 49 20 57.30% 187 460 72.50% 267 77.60% $3,845.32 $2,905.07 $2,288.00 32.20% 42.20% 47.40% 4,418 20,237 2,281 1,004 80.15% 34 23 73.20% 180 473 75.00% 256 75.30% $3,994.86 $2,825.23 $2,386.31 26.80% 35.20% 39.70% 4,343 24,764 2,619 1,152 86.00% 128 24 70.50% 170 484 75.40% 246 79.30% $4,229.85 $2,761.02 $2,483.31 25.20% 41.20% 40.20% 5,089 25,070 1,664 341 89.00% 57 41 26 Program Performance Measures: APRN Protocols Reviewed and Processed Emergency Practice Permits issued due to COVID-19 Georgia Drugs and Narcotics Agency Number of inspections conducted for the Board of Pharmacy for all of its registrants who purchase, distribute, dispense, and sell pharmaceuticals Number of investigations of complaints of Board registrants Number of all other investigations FY 2017 Actual N/A N/A FY 2018 Actual N/A N/A FY 2019 Actual N/A N/A FY 2020 Actual 3,310 920 1,591 345 131 2,086 275 131 2,128 282 97 2,472 335 91 27 Program Performance Measures: Department of Corrections County Jail Subsidy Average number of days in county jail attributed to lack of state prison bed space Number of incomplete sentencing packets returned to counties for completion Number of prisoner sentencing packets processed Average Physical Prison Bed Occupancy Rate Average number of inmates in county jails pre-adjudication FY 2017 Actual 11.5 3,269 27,902 96.70% 23,378 FY 2018 Actual 12.0 3,434 29,864 94.50% 23,794 FY 2019 Actual 7.0 3,367 29,491 97.10% 24,201 FY 2020 Actual 16.0 2,947 24,979 88.40% 23,323 Departmental Administration (DOC) Number of payments processed Percentage of payments made electronically Number of audit findings Agency turnover rate 61,558 96.50% 0 27.23% 42,108 90.95% 0 25.94% 83,542 91.87% 0 31.01% 62,262 92.57% N/A 32.40% Detention Centers Occupancy rate Three-year felony reconviction rate Number of GED diplomas received while in a detention center Number of Parole Revocations sentenced to a Detention Center Number of Probation Revocations sentenced to a Detention Center Number of Detainees sentenced to Diversion Centers (RSAT) Total number of individual detainees sent to a Detention Center Average length of stay at a Detention Center in days 80.50% 26.80% 171 687 1,829 3,411 6,532 81.0 88.60% 27.30% 270 634 1,873 3,289 7,017 79.0 93.30% 28.90% 206 149 2,891 3,297 7,328 84.0 79.30% 28.50% 289 157 2,441 2,936 5,572 89.0 Food and Farm Operations Cost per day per offender (food only) Percentage of annual food requirement produced through farm Total revenue from food and commodities produced Savings across state agencies from commodities produced vs. purchased $1.48 $1.48 $1.43 $1.61 42.60% 42.00% 41.00% 43.20% $6,526,638.00 $6,060,384.97 $6,897,604.43 $6,283,448.04 $6,827,068.86 $5,686,208.33 $5.934,549.36 $5,933,064.80 28 Program Performance Measures: Profit from sales used to offset GDC food service costs Number of medical meals served to offenders Number of offenders requiring special diets FY 2017 Actual $1,722,894.70 FY 2018 Actual $1,470,576.94 FY 2019 Actual $2,560,962.55 FY 2020 Actual $3,543,071.65 3,477,253 3,661,764 3,923,504 4,335,840 19,486 19,860 11,983 10,801 Health Total daily health cost per inmate, including physical health, mental health, dental care Daily cost per inmate for physical health care Daily cost per inmate for dental care Daily cost per inmate for mental health care Number of telemedicine treatment/consultation hours Total cost of health service providers Cost of medications Number of physical health care encounters Medicaid claims paid Percentage of inmates on a mental health caseload $12.21 $11.67 $12.17 $12.25 $10.45 $9.92 $10.40 $9.91 $0.44 $0.49 $0.49 $0.61 $7.50 $7.35 $7.35 $9.50 269.3 281.0 323.5 3,326.0 $44,023,012.00 $39,739,072.00 $57,384,387.00 $57,580,097.00 $42,303,325.00 $43,088,639.00 $41,801,123.00 $41,215,977.00 2,568,416 2,565,193 7,050,463 6,367,737 272 138 148 380 18.00% 20.00% 20.00% 23.00% Offender Management Occupancy rate (prisons and all centers) 104.30% 104.10% 95.80% 85.70% Number of admissions 17,023 18,672 18,144 15,300 Number of releases 16,464 18,302 17,987 19,119 Number of transfers 53,296 55,975 57,009 47,119 Number of sentence packets processed 27,793 30,259 29,115 25,487 Number of records requests processed 1,297 2,392 3,816 5,309 Number of inmates in GDC custody who have detainers before released 14,887 14,795 14,894 15,301 Average number of days to process inmates into GDC custody from county jails 7 5 7 4 Total expenditures for County Prison Subsidy $36,306,480.00 $34,152,920.00 $34,263,820.00 $38,142,413.00 29 Program Performance Measures: Private Prisons Occupancy rate Three-year felony reconviction rate Number of GED diplomas received in private prisons Number of contracted private prison beds as a percentage of all inmate beds Average daily cost per inmate FY 2017 Actual 98.60% 30.00% 358 16.52% $50.26 FY 2018 Actual 98.00% 28.30% 308 16.22% $49.46 FY 2019 Actual 98.20% 30.10% 348 16.14% N/A FY 2020 Actual 97.90% 30.90% 216 16.15% N/A State Prisons Physical utilization rate Three-year felony re-conviction rate Number of GED diplomas received Number of vocational and on-the-job training certificates earned General population bed utilization rate Number of inmates enrolled in GED programs Number of inmates enrolled in vocational training and on-the-job training certificate programs Number of vocational and on-the-job training certificate programs offered across all state prison facilities Number of charter high school diplomas earned Number of inmates enrolled in charter high school programs 94.80% 27.30% 1,624 4,805 97.75% N/A N/A N/A N/A N/A 94.50% 27.60% 2,165 7,364 97.75% 10,519 10,375 202 101 325 94.50% 28.90% 1,883 12,272 97.55% 9,924 14,579 239 87 239 88.70% 30.00% 1,103 14,283 89.50% 8,218 14,174 379 17 233 Transition Centers Percentage of offenders who successfully completed Transition Centers (TC) programming Occupancy rate Three-year felony reconviction rate Number of transition center beds as a percentage of all inmate beds Room and board fees collected Employment rate for TC offenders statewide Percentage of vacant security positions 79.18% 81.01% 79.61% 86.88% 98.40% 94.80% 98.20% 64.30% 18.60% 20.40% 19.60% 19.80% 5.49% 5.29% 5.24% 4.89% $6,506,144.57 $6,532,208.54 $6,781,444.86 $7,043,266.72 94.00% 93.00% 95.00% 93.00% 6.79% 9.02% 12.61% 10.14% 30 Program Performance Measures: Department of Community Supervision Departmental Administration (DCS) Percentage of electronic payments by ACH Number of audit findings Agency turnover rate Percentage of transactions processed on behalf of attached Agency Number of open records requests fufilled Number of IT service requests FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual 80.91% 0 13.09% 6.00% 338 8,369 83.39% 0 12.53% 2.37% 448 11,455 83.05% N/A 14.55% 2.43% 604 12,686 74.09% N/A 13.37% 2.52% 675 8,873 Field Services Number of offenders under active supervision (cumulative) Daily cost of supervision per offender Percentage of employable offenders who are employed Percentage of offenders complying with court/Parole Board ordered community service Percentage of offenders complying with court/Parole Board ordered financial obligations Percentage of individuals successfully completing community supervision Percentage of offenders revoked to prison Percentage of offenders returned to prison for committing a new felony within three years Percentage of offenders identified with criminogenic needs referred to treatments Percentage of offenders identified with criminogenic needs completing treatments Percentage of participants that complete Day Reporting Center programming Percentage of offenders that successfully complete Aftercare Services Average caseload per community supervision officer Percentage of required contacts made in the community Percentage of new Community Supervision Officer candidates successfully completing the Basic Community Supervision Officer Training course Misdemeanor Probation Number of audits completed on misdemeanor probation providers 258,843 $1.94 N/A N/A 17.68% N/A N/A N/A N/A N/A 44.00% 64.40% 139 N/A 79.00% 275,777 $2.11 65.87% N/A N/A N/A N/A N/A N/A N/A 36.00% 64.00% 105 82.36% 90.00% 212,434 $2.20 50.00% N/A N/A N/A N/A N/A N/A N/A 36.00% 60.00% 109 N/A 86.00% 256,398 $2.19 56.00% N/A N/A N/A N/A N/A N/A N/A 38.00% 58.00% 93 N/A 62.00% 41 80 55 33 31 Program Performance Measures: Number of on-site visits with misdemeanor probation providers Number of misdemeanor probation contracts reviewed Number of trainings provided to misdemeanor probation providers FY 2017 Actual 46 175 N/A FY 2018 Actual 82 782 16 FY 2019 Actual 59 66 20 FY 2020 Actual 16 44 66 Governor's Office of Transition, Support, and Reentry Percentage of identified inmates placed into Georgia's Prisoner Re-Entry Initiative (GA PRI) program prior to release Number of supervisees discharged from GA-PRI for non-completion violation of probation or parole Number of re-entry contacts made with community resources Number of inmates identified for Georgia's Prisoner Reentry Initiative Prison In-Reach Specialist average annual caseload N/A 566 10,866 23,733 181 32.00% 1,193 20,142 27,320 492 73.00% 769 20,992 22,626 289 N/A N/A 11,949 6,620 N/A 32 Program Performance Measures: Department of Community Supervision: Attached Agencies Georgia Commission on Family Violence Number of Family Violence Intervention Programs certified in Georgia Number of site visits with Family Violence Intervention Programs Number of individuals trained on family violence awareness Number of active family violence task forces Number of family violence task forces receiving technical assistance FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual 112 20 1,825 38 N/A 116 29 3,329 42 42 110 17 3,153 48 48 120 20 2,104 49 49 33 Program Performance Measures: Department of Defense Departmental Administration (DOD) Number of Audit Findings Number of payments processed Percentage of payments made electronically Voucher lines entered Agency turnover rate Total GADOD economic impact FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual 0 11,239 72.00% 29,207 21.30% N/A 1 12,542 73.00% 70,770 30.90% $853M 0 11,255 75.00% 76,505 43.00% $971M 0 10,394 75.00% 70,836 41.00% $962M Military Readiness Successful responses by GADoD to GEMA's requests for assistance Total State Defense Force volunteer mandays for state and community support missions Average number of ARNG Guardsmen trained per Readiness Centers Average cost of GaARNG Site Improvement Total average number of Deployment Eligible Guardsmen ARNG Billeting Units: number of paid nights Federal dollars received per state dollar invested Number of mandays due to personnel activations in State Active Duty by Army and Air National Guard requested by GEMA Total number of Guardsmen mobilized in Title 10 Status (CONUS and OCONUS) Number of ARNG Site Improvements Counter Drug cost savings due to support to Law Enforcement agencies 100% 16,771 184 $910,493.00 12,311 71,404 $8.77 N/A N/A N/A N/A 100% 100% 2,777 1,055 186 186 $947,000.00 $1,151,042.00 10,292 10,576 74,707 79,179 $42.60 $39.00 10,846 7,075 1,193 2,704 8 6 $70,850 $181,594 100% 7,829 191 $891,042.00 11,236 50,298 $48.00 10,976 913 2 $99,907 Youth Educational Services Number of at-risk youth graduating from the Youth Challenge Academy Percentage of Youth Challenge Academy graduates that earn their academic credentials through either General Education Diploma or High School Diploma Percentage of Youth Challenge Cadets that meet Department of Defense standard for success six months after graduation Average State cost per cadet Percentage of Youth Challenge Graduates who could not be contacted at six months after graduation 850 54% 84% $2,752 11% 926 49% 71% $5,774 32% 919 37% 70% $5,172 69% 804 31% 78% $5,239 N/A 34 Program Performance Measures: Number of Job Challenge Academy Graduates Percentage of Job Challenge Academy graduates placed with an employer Percentage of JCA graduates placed in a job related to their vocational traininng. Number of Job Challenge Academy graduates entering military service. FY 2017 Actual N/A N/A N/A N/A FY 2018 Actual N/A N/A N/A N/A FY 2019 Actual N/A N/A N/A N/A FY 2020 Actual 125 31.60% 15% 9 35 Program Performance Measures: Department of Driver Services Departmental Administration (DDS) Number of super speeder citations paid Super speeder citations paid percentage rate Super speeder revenue collected Average number of days to process payments to vendors Percentage of payments made electronically to vendors Total number of continuing education units awarded Full Time Agency Turnover Training modules completed Full Time Driver Examiner 1 turnover rate Full Time Driver Examiner 2 turnover rate Full Time manager turnover rate Full Time assistant manager turnover rate Part time examiner turnover rate Average number of days to process endorsement applications Number of drivers license fraud investigations Percentage of permanent documents mailed to customers within 14 days (Target 98%) Percentage of permanent documents mailed to customers within 14 days through Online services processing Number of traditional calls answered by non traditional channels Number of Payments processed online Percentage of Contact Center customer calls abandoned Percentage of fraud investigations determined to be unfounded Percentage of fraud investigations that resulted in actual fraud License Issuance Number of Real ID cards issued FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual 66,195 78.60% $14,219,555 20 50.40% 9,150 36.00% 7,191 36.00% 22.00% 15.00% 19.00% 82.00% 7.0 1,042 96.76% 99.13% 25,626 314,130 15.91% 18.79% 81.21% 68,670 76.00% $14,306,750 25 58.00% 3,865 17.50% 7,750 36.00% 15.00% 3.00% 10.00% 68.00% 6.0 924 95.20% 97.70% 20,587 502,309 27.78% 14.80% 85.20% 76,359 77.60% $16,412,637 28 56.00% 1,220 22.00% 7,786 39.00% 20.00% 17.00% 30.00% 89.00% 6.2 782 97.27% 99.40% 17,712 741,464 14.39% 7.59% 92.41% 75,070 69.50% $16,111,750 22 64.00% 988 18.00% 13,261 44.00% 27.00% 19.00% 18.00% 101.00% 13.7 1,014 98.08% 98.51% 17,469 1,188,671 13.24% 9.78% 90.22% 1,567,452 2,565,828 2,927,937 2,249,991 36 Program Performance Measures: Percentage of individuals enrolled in Real ID Total number of License, Commercial Driver's License, Motor Cycle License or Identification Card renewals requested Number of CDL medical certifications completed Number of valid CDL drivers Number of Motorcycle licenses issued Reduction in issuance process time due to motorcycle safety class participation (in hours) Number of students enrolled in motorcycle safety program classes Total number of commercial drivers license exams monitored Number of online transactions processed Number of online accounts opened Number of drivers seeking chauffeur/for hire endorsements Number of Customer Service Center customers served Percentage of Customer Service Center customers served within 30 minutes or less (Target: 95%) Number of customer calls to the Contact Center Percentage of customer calls to the Contact Center answered within 3 minutes or less (Target: 85%) Number of citations processed by Records Management Percentage of citations processed by Records Management within 10 days Percentage of fraud investigations completed within 60 days (Target: 70%) FY 2017 Actual 83.99% 1,538,310 162,980 352,136 131,969 4,047 7,807 637 503,789 354,963 1,268 N/A 95.97% 1,605,969 59.58% 201,479 100.00% 53.48% FY 2018 Actual 89.00% 1,383,625 155,677 345,995 156,502 3,746 7,489 696 730,853 504,126 758 3,856,916 96.82% 1,755,806 48.34% 186,836 97.00% 74.90% FY 2019 Actual 95.90% 1,478,547 159,912 353,846 126,918 3,201 7,012 605 826,338 470,426 719 3,556,677 95.38% 1,407,923 69.45% 171,851 99.00% 68.58% FY 2020 Actual 98.19% 996,427 143,140 363,390 98,963 2,891 6,156 414 907,230 545,453 428 2,549,680 97.16% 1,441,573 67.58% 183,196 63.00% 76.03% Regulatory Compliance Percentage of regulated programs in compliance Average number of days for Regulatory Compliance programs that are out of compliance to become compliant Total number of driver safety programs regulated, e.g. driver training, DUI schools Number of certification applications for regulated programs Number of audit findings Number of students enrolled in Online Alcohol and Drug Awareness Programs (EADAP) 88.71% 8.10 1,014 3,036 34 12,048 89.00% 9.50 904 2,410 103 24,407 94.00% 7.00 897 2,154 190 25,624 93.00% 12.4 889 1,870 166 29,499 37 Program Performance Measures: Bright from the Start: Georgia Department of Early Care and Learning Child Care Services Average days to respond to category one serious complaints Percentage of licensed child care learning centers, group day care homes, and family day care homes that are compliant with licensing rules Number of licensing, monitoring, technical assistance, and complaint investigation visits to child care learning centers, group day care homes, and family day care homes in order to increase compliance and raise quality Number of audit findings Percentage of weekly Child Care Subsidy Payments processed electronically Percentage of providers receiving complaints regarding serious incidents requiring medical attention or missing child incidents (Category 1 and 2) Percentage of early care and education programs that have been in deficient licensing status within the last 12 months Nutrition Services Number of feeding sites for both the Child and Adult Care Food Program and Summer Food Service Program Number of meals served by providers in the Child and Adult Care Food Program and the Summer Food Service Program Percentage of accurately submitted monthly claims reimbursed within 10 days of receipt Number of program provider trainings provided on healthier menu options Number of counties participating in the Child and Adult Care Food Program Number of counties participating in the Summer Food Service Program FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual 1 98% 15,069 0 100% N/A N/A 1 99% 14,784 N/A 100% 4% 2% 1 99% 14,525 0 100% 9% 1% 1 99% 9,237 0 100% 2% 0.45% 6,560 84,070,504 98% 5 158 154 6,560 83,657,499 98% 5 158 154 7,296 84,745,720 98% 9 156 158 4,597 74,123,701 97% 7 154 158 Pre-Kindergarten Program Georgia Pre-Kindergarten program enrollment Number of children on Pre-Kindergarten waiting list Percentage of classrooms implementing Work Sampling System (WSS) online in order to monitor and report student progress Percentage of children rated as "in process" or "proficient" on at least 80% of the WSS Language and Literacy Indicators Percentage of children rated as "in process" or "proficient" on at least 80% of the WSS Mathematics indicators Percentage of new Pre-Kindergarten teachers who attended both days of New Pre-K Teacher Institute who scored at 80% or above on all proficiency quizzes Percentage of Pre-Kindergarten Lead Teachers who are retained in the PreKindergarten program 80,874 4,596 100% 96% 94% 96% 80% 80,536 4,065 100% 96% 95% 93% 81% 80,493 4,630 100% 96% 94% 98% 81% 80,328 4,303 100% N/A N/A 100% 81.50% 38 Program Performance Measures: Quality Initiatives Number of compliant licensed early care and education programs that participate in the Quality Rating and Improvement System Percentage of compliant licensed early care and education programs that participate in the Quality Rating and Improvement System Number of unique early learning professionals in the INCENTIVES Program Percentage of early learning and education programs that have improved their level of quality in the Quality Rating and Improvement System Percentage of INCENTIVES Program participants who increased their education level from the initial credential/degree earned Percentage of Quality Rating and Improvement System rated early care and education programs in the top two tiers (2- or 3-star rating) Percentage of children who receive Childcare and Parent Services (CAPS) eligible subsidies who are served in Quality Rated programs Number of unique early learning professionals in the SCHOLARSHIPS program Number of referrals offered to families by the Statewide Parental Referral System Number of children served in the Rising Pre-Kindergarten and Rising Kindergarten Summer Transition Programs Number of submitted Quality Rated portfolios supported by the Child Care Resource and Referral System for participation in the Quality Rating and Improvement System Percentage of DECAL Scholars remaining in classroom for at least five years Percentage of DECAL Scholars who are teaching in Quality Rated classrooms FY 2017 Actual 2,868 61% 1,311 48% 3% 60% 34% 1,208 28,109 3,106 510 N/A N/A FY 2018 Actual 3,482 75% 1,280 47% 4% 68% 41% 1,280 35,178 3,252 510 N/A N/A FY 2019 Actual 3,351 75% 1,174 58% 5% 70% 62% 1,039 43,560 3,420 941 24% 73% FY 2020 Actual 3,540 79% 1,199 42% 5% 71% 76% 1,724 33,780 2,708 974 19% 70% 39 Program Performance Measures: Department of Economic Development Departmental Administration (DEcD) Number of audit findings Number of days from requisition to purchase order dispatch Number of payments processed Percentage of payments processed electronically Average number of days to process payments Agency turnover rate Film, Video, and Music Direct Capital investment (in millions) Projects initiated Work days created by film and television production Leads scouted resulting into initiated project Value of tax credits certified Georgia Council for the Arts Number of Georgia Council for the Arts grant awards Number of counties served by GCA Georgia Council for the Arts - Special Project Number of grant awards Global Commerce Number of jobs created Direct capital investment (millions) Number of active projects initiated Number of companies assisted Active projects resulting in retention, relocation or expansion FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual 2 3 5,009 69 4 12.7 0 3 5,515 71 4 10.9 0 3 4,509 71 4 20.9 N/A 3 3,479 68 4 17.3 $2,700 $2,700 $2,900 $2,200 320 455 399 234 3,301,100 4,365,500 2,035,056 1,200,000 50 25 38 40 $800,277,268 $801,058,816 $859,812,794 $649,000,000 102 N/A N/A N/A 128 131 130 152 85 312 214 218 30,039 $5,332 815 1,028 46 27,363 $5,566 866 1,110 48 28,960 $7,489 749 973 44 24,133 $7,431 730 746 48 40 Program Performance Measures: International Relations and Trade Key clients (statewide) Trade Successes Rural Development Regions where community meeting were attended. There are a total of 12 regions. Community Visits Companies visited Small and Minority Business Development Number of companies served Number of community visits Number of Resource Awareness recipients Outreach Recipients COVID-19 PPP Webinar registrants served Tourism Tourism expenditures (in billions per calendar year) Visitors to the Visitor Information centers Tourists visiting Georgia (in millions per calendar year) Unique visitors to the Explore Georgia website Impressions FY 2017 Actual 821 253 FY 2018 Actual 1,396 267 FY 2019 Actual 2,081 241 FY 2020 Actual 2,743 296 N/A N/A 10 6 N/A N/A 99 25 N/A N/A 52 34 759 76 1,011 NA NA 586 65 1,263 NA NA 454 34 1,215 NA NA N/A N/A N/A 300 8,700 $28.50 11,396,252 105 5,121,591 632,708,559 $29.60 13,674,169 109 5,130,189 550,667,538 $31.50 13,428,121 112 4,660,000 546,754,642 $32.70 9,893,618 152 7,030,000 189,563,446 41 Program Performance Measures: Department of Education Agricultural Education Grades 6-12 student enrollment in Extended Day/Year programs Number of schools providing Extended Day/Year programs Percentage of agriculture teachers meeting all required Extended Day/Year program standards Average number of monthly Extended Day contact hours reported Average number of Extended Year contact hours reported Percentage of performance standards met on the Area Teacher program work evaluation Percentage of classroom agriculture teachers meeting all required program standards Average number of monthly Area Teacher contact hours reported Number of teachers trained by Agriculture Area Teachers Percentage of performance standards met on the Young Farmer Teacher program work evaluation Young Farmer participants per instructor Average number of contact hours reported by the Young Farmer teacher monthly report Enrollment in program events and activities at FFA Youth Camp facilities Number of FFA events held at Camp John Hope and the Georgia FFA-FCCLA Center Business and Finance Administration Agency turnover rate Number of audit findings Number of payments processed Percentage of payments processed electronically Number of open records requests FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual 41,953 317 98% 40 351 100% 96% 52 455 95% 193 32 7,281 115 42,288 325 98% 43 352 100% 97% 56 465 96% 195 36 7,561 118 43,559 329 98% 41 355 100% 97% 57 467 96% 194 37 8,426 71 73,674 344 98% 42 357 100% 98% 55 472 96% 192 35 4,441 30 8.6% 0 150,641 99.0% 127 11.4% 0 134,874 99.0% 116 10.9% 0 148,365 82.0% 141 12.1% 0 149,593 82.0% 230 Central Office State Central Office cost per FTE (i.e., student) $2.41 $3.52 $2.58 $2.38 Charter Schools Number of charter schools 106 113 110 116 42 Program Performance Measures: Number of charter school petitions reviewed by the Georgia Department of Education Number of charter schools authorized Percentage of charter school requests for renewal approved Number of students enrolled in charter schools Charter school student graduation rate Number of charter system petitions reviewed by the Georgia Department of Education Number of approved charter systems operating Number of planning grants awarded Number of contact hours reported by planning consultants Number of facilities grants awarded Average value of facilities grants awarded Number of Federal Charter School Program grants awarded FY 2017 Actual 33 20 71.0% 84,392 76.0% 2 42 3 18,490 11 $127,273 0 FY 2018 Actual 35 31 88.0% 86,549 73.9% 9 45 3 35,646 10 $147,500 26 FY 2019 Actual 27 25 100.0% 74,669 N/A 17 45 3 28,156 16 $87,500 7 FY 2020 Actual 40 29 100.0% 77,318 N/A 7 48 3 28,870 80 $40,476 12 Communities in Schools Number of at-risk students receiving intensive services Dropout rate for students served by Communities In Schools Graduation rate for students served by Communities In Schools Percentage of school districts with campuses participating in Communities In Schools Average amount of state funds spent per student served Total dollars leveraged 12,866 13,891 8,629 7,146 3.2% 4.1% 4.6% 3.7% 91.4% 96.2% 93.2% 95.5% 22.8% 22.8% 24.4% 21.1% $93.51 $88.41 $142.32 $191.85 $13,582,560.00 $13,783,019.00 $7,171,632.00 $11,413,222.00 Curriculum Development Number of resources developed to support implementation of curricular standards (resources include standards, framework components, videos, and remediation support) Average cost to develop a resource Number of unique visits to GeorgiaStandards.org Number of teachers attending curriculum and instruction training sessions Number of industry specific language training courses developed 693 $557.78 770,330 30,506 0 453 $644.82 749,810 49,437 0 1,834 $330.82 689,484 16,288 0 6,084 $112.31 1,075,053 50,371 0 43 Program Performance Measures: Federal Programs Number of Title I schools Average cost per school implementing Title Programs FY 2017 Actual 1,651 $246,920 FY 2018 Actual 1,647 $258,017 FY 2019 Actual 1,638 $280,991 FY 2020 Actual 1,627 $304,780 Georgia Network for Educational and Therapeutic Support (GNETS) Number of students served 4,117 Cost per student (to include state and federal funds) $17,491 Percentage of students who meet or exceed reading and math standards on N/A Milestones Percentage of students who are marked as proficient on the GAA N/A Percentage of students proficient in ELA on Milestones (EOG). 2% Percentage of students proficient in ELA on Milestones (EOC). 4% Percentage of students proficient in math on Milestones (EOG). 3% Percentage of students proficient in math on Milestones (EOC). 2% 3,795 $19,179 N/A N/A 3% 5% 3% 3% 3,607 $17,645 N/A N/A 3% 9% 4% 3% 3,344 $19,010 N/A N/A N/A N/A N/A N/A Georgia Virtual School Number of courses offered Number of advanced placement courses offered Number of enrollments (in half-year segments Number of systems with students enrolled in GaVS courses Percentage of students completing courses Percentage of students passing the appropriate End of Course Test for courses that require such a test Percentage of Credit Recovery students who passed final exam 124 27 29,119 142 93.60% 84.60% 97.00% 127 26 30,400 151 94.25% 87.50% 97.00% 120 26 29,727 122 86.70% 85.96% 98.50% 133 26 32,406 138 97.76% 84.24% 98.61% 44 Program Performance Measures: Information Technology Services Average bandwidth allocated per school expressed in megabits per second Percentage of school systems connected to the statewide network Percentage of classrooms with internet connection Average amount of local support for information technology Average school bandwidth overall (including local support) FY 2017 Actual 100 100.00% 99.32% 1,518 207 FY 2018 Actual 100 100.00% 99.70% 1,955 261 FY 2019 Actual 100 100.00% 99.82% 1,314 213 FY 2020 Actual 100 100.00% N/A N/A N/A Non Quality Basic Education Formula Grants Number of students served in residential treatment facilities Average educational cost per student served in a residential treatment facility 797 $7,211 772 $7,315 811 $7,197 770 $8,418 Nutrition Number of lunches served (in millions) Average number of lunches served daily Percentage of children participating in the lunch program Percentage of children participating in the breakfast Program Average cost of breakfast per student Average cost of lunch per student Percentage of local school systems under review that are in full compliance with the nutritional standards required by the USDA Percentage of school districts with more than 75% of students participating in the Free and Reduce Lunch Program Preschool Disabilities Services Number of three- and four-year old students with disabilities served by this program Cost of program per student served Percentage of children receiving preschool handicapped services who improved functioning in acquisition and use of knowledge and skills Percentage of children receiving preschool handicapped education services who remain in their regular education peer cohort Pupil Transportation Average number of buses operated daily Average number of students transported daily 202 1,091,592 67.2% 36.1% $1.83 $3.25 89.5% 47.6% 9,656 $3,490 85.73% 52.89% 14,858 963,622 195 1,090,019 66.6% 35.2% $1.31 $3.50 96.5% 42.0% 9,983 $3,562 84.30% 51.90% 14,671 1,007,996 196 1,076,733 65.9% 35.9% $1.83 $3.25 96.4% 42.5% 9,894 $3,775 83.38% N/A 14,761 1,008,772 169 911,748 68.8% 36.9% $1.98 $3.64 95.6% 42.3% 10,158 $4,264 N/A N/A N/A N/A 45 Program Performance Measures: Average amount of state and local funds expended per student on pupil transportation Number of buses used for daily student transport exceeding useful life Average number of miles driven per driver per day Number of vehicles passing stopped buses Daily miles all systems FY 2017 Actual $506.92 4,718 54 7,945 795,923 FY 2018 Actual $547.25 5,303 54 7,465 787,672 FY 2019 Actual $567.22 5,063 52 8,737 771,598 FY 2020 Actual N/A N/A N/A N/A N/A Quality Basic Education Program Number of FTEs (i.e., students) Statewide high school graduation rate (cohort method) Statewide high school dropout rate Number of students served by the Georgia Special Needs Scholarship Average scholarship award per student participating in the Georgia Special Needs Scholarship Average number of buses operated daily Average number of students transported daily Average amount of state and local funds expended per student on pupil transportation Number of school nurses and school nurse assistants Average number of students served by a school nurse or nurse assistant Number of school nurses or school nurse assistants per school Percentage of students requiring remedial coursework in college Percentage of students enrolled in postsecondary education within 16 months of graduation College and Career Ready Performance Index (CCRPI) Score for Elementary Schools College and Career Ready Performance Index (CCRPI) Score for Middle Schools College and Career Ready Performance Index (CCRPI) Score for High Schools 1,744,714 80.6% 2.8% 4,553 $5,722.00 14,858 963,622 $506.92 1,936 907 0.84 N/A N/A N/A N/A N/A 1,746,203 81.6% 2.8% 4,664 $6,672.00 14,671 1,007,996 $547.25 1,867 947 0.82 N/A N/A 75.3 76.2 77.8 1,747,005 82.0% 2.6% 4,873 $6,293.00 14,761 1,008,772 N/A 1,869 946 0.81 N/A N/A 79.9 77.0 78.8 1,750,930 83.8% 2.0% 4,774 N/A N/A N/A N/A 1,955 905 .85 N/A N/A N/A N/A N/A Regional Education Service Agencies (RESAs) Number of teachers/school staff earning Professional Learning Units through courses and workshops 17,245 19,995 N/A N/A Number of teachers/school staff attending other professional learning activities 112,306 133,762 N/A N/A 46 Program Performance Measures: Total number of contact hours earned by teachers and school staff through workshops and training Amount saved through regional contracts Number of attendees at technology focused trainings conducted Number of PLUs earned through RESA courses and workshops FY 2017 Actual N/A $42,193,413 24,482 59,737 FY 2018 Actual N/A 46,675,994 36,755 69,310 FY 2019 Actual N/A N/A N/A N/A FY 2020 Actual N/A N/A N/A N/A School Improvement Percentage of high schools served and classified as Focus that had an increase in the four year cohort graduation rate from the previous year Percentage of schools served that demonstrated an increased CCRPI score from the previous year Number of districts implementing Teacher/Leader Keys Evaluation System (TKES/LKES) Average number of Priority schools served by a School Effectiveness Specialist Team State Charter School Commission Administration Number of operational state charter schools in Georgia Number of applications received Number of new charter schools authorized Number of state charter schools closed by the State Charter Schools Commission due to poor academic and/or financial performance Number of training activities conducted with existing charter schools Number of training activities conducted with potential charter schools Number of charter schools outperforming comparison school districts based on the College and Career Ready Performance Index (CCRPI) and value-added impact scores Number of charter schools performing above the statewide average for CCRPI State Schools Number of students enrolled at Atlanta Area School for the Deaf Number of students enrolled at Georgia Academy for the Blind Number of students enrolled at Georgia School for the Deaf Percentage of students in grades 1-12 completing Individualized Education Program goals at Atlanta Area School for the Deaf Percentage of students in grades 1-12 completing Individualized Education Program goals at Georgia Academy for the Blind Percentage of students in grades 1-12 completing Individualized Education Program goals at Georgia School for the Deaf 89.00% 47.05% 180 13 50.00% 42.3% 180 26 56.00% 62.2% 206 23 70.00% N/A 206 23 23 12 6 0 15 4 10 9 185 100 85 100% 100% 100% 27 12 3 1 19 4 14 5 182 106 85 99% 100% 100% 29 22 7 0 25 14 22 7 194 101 75 100% 100% 100% 33 21 8 0 27 24 N/A N/A 183 99 74 100% 100% 100% 47 Program Performance Measures: Percentage of graduates completing transition plans at all three state schools Percentage of prior year's graduates at Atlanta Area School for the Deaf that have a positive postsecondary outcome: career, schooling, job training Percentage of prior year's graduates at Georgia Academy for the Blind that have a positive postsecondary outcome: career, schooling, job training Percentage of prior year's graduates at Georgia School for the Deaf that have a positive postsecondary outcome: career, schooling, job training Cost per student at Atlanta Area School for the Deaf Cost per student at Georgia Academy for the Blind Cost per student at Georgia School for the Deaf Graduation rate at Atlanta Area School for the Deaf Graduation rate at Georgia Academy for the Blind Graduation rate at Georgia School for the Deaf FY 2017 Actual 100% 88% 43% 70% $48,982 $89,736 $76,394 100% 100% 100% FY 2018 Actual 100% 90% 86% 75% $52,017 $84,637 $73,538 100% 100% 100% FY 2019 Actual 100% 94% 90% 80% $42,822 $87,002 $83,331 100% 100% 100% FY 2020 Actual 100% 94% 88% 75% $58,186 $97,911 $85,959 100% 100% 100% Technology/Career Education Total student enrollment in grades 6-12 591,172 N/A N/A N/A Total student enrollment in grades 9-12 350,948 N/A N/A N/A Number of high school concentrators (students with 3 or more classes in a Career Pathway) Number of professional development workshops for teachers 130,547 N/A N/A N/A 209 N/A N/A N/A Number of industry certified programs 476 N/A N/A N/A Career and technology student organization membership 156,384 N/A N/A N/A Cost per student served (unduplicated count) N/A N/A N/A N/A Graduation rate for Career, Technology, and Agricultural Education concentrators 96.0% N/A N/A N/A Difference of Career, Technology, and Agricultural Education graduation rate from the state average 15.4% N/A N/A N/A Total student enrollment in grades 6-8 240,224 N/A N/A N/A Testing Number of Georgia Milestones tests administered Average Georgia Milestones cost per student Number of Georgia Milestones tests administered online 3,187,001 $7.47 2,650,374 3,237,211 $7.74 2,852,196 3,169,258 $8.16 3,166,213 231,315 N/A 231,312 48 Program Performance Measures: Number of Advanced Placement (AP) exams administered Number of students taking AP exams Number of AP test fees subsidized Percentage of students statewide who obtained a score of three (3) or higher on advanced placement exams Tuition for Multiple Disability Students Number of students with disabilities served in residential placements Average total cost per student Percentage of all services covered by state grant funds FY 2017 Actual 153,154 87,545 25,283 57% FY 2018 Actual 154,479 87,109 23,123 60% FY 2019 Actual 151,728 84,207 50,970 61% FY 2020 Actual 139,155 76,598 44,782 65% 15 $103,463 50.9% 13 $176,911 51.0% N/A 11 N/A $115,909 N/A 54.8% 49 Program Performance Measures: Employees' Retirement System of Georgia Deferred Compensation Number of participants Total assets under management (in millions) Cost per participant FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual 68,542 $1,453 62 72,699 $1,615 60 76,137 $1,801 58 77,931 $1,932 62 Georgia Military Pension Fund Number of retirees & beneficiaries receiving benefits Total benefit payments made New retiree on-time processing rate 985 $1,042,000 64% 1,076 $1,138,000 77% 1,148 $1,221,000 77% 1,223 $1,297,000 57% Public School Employees Retirement System Number of retirees & beneficiaries receiving benefits Total benefit payments made (in millions) New retiree on-time processing rate 18,104 $59.38 99% 18,492 $61.82 97% 18,990 $63.64 97% 19,232 $66.09 98% System Administration (ERS) Number of active enrollees in the Employees' Retirement System (ERS) plan New retiree on-time processing rate for the ERS plan Percentage of ERS plan service retirement applications processed without error Number of retirees & beneficiaries receiving benefits through the ERS plan Total benefit payments made for the ERS plan (in millions) Average speed to answer incoming calls (in seconds) Number of calls dropped compared to volume of calls Number of audit findings in annual financial audit 60,983 98.4% 93.9% 49,632 $1,394.28 93 5.2% 0 60,406 97.7% 92.0% 50,863 $1,413.30 69 4.2% 0 59,207 98.5% 95.3% 52,275 $1,443.76 90 5.0% 0 57,059 98.3% 90.0% 53,249 $1,484.45 78 4.68% 0 50 Program Performance Measures: State Forestry Commission Commission Administration (SFC) Number of audit findings Total federal dollars received agency wide Forest Management Number of water quality exams conducted on logging and forestry operations Number of acres covered by forest management plans Number of forested acres in the state Landowners reached through educational programs Forest Protection Number of acres burned by wildfires Average fire response time (in minutes) Number of online and automated burn permits issued Percentage of burn permits issued online Number of acres per firefighter Dollar value of property destroyed/damaged by forest fires Number of wildfire arson investigations conducted Number of fire fighters trained and certified in wild land firefighting Tree Seedling Nursery Amount of revenue generated through seedling sales Number of seedlings sold Percentage of seedlings sold as compared to total seedlings grown and available in inventory for sale Number of orders filled Number of customers served Revenue generated through seedlings sales, seed sales, and timber sales FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual N/A $6,466,832 0 $17,143,762 0 $14,893,632 0 $6,068,754 1,188 556,571 24,728,400 357,265 1,217 492,832 24,564,762 308,748 1,188 508,172 24,520,480 595,250 1,198 429,522 24,464,219 109,936 71,084 29.0 776,460 91.00% 68,620 $5,296,044 86 112 15,385 25.6 820,250 92.00% 68,620 $2,767,273 42 97 7,037 25.2 746,177 92.00% 68,620 $3,806,132 27 93 9,488 26.3 719,641 92.20% 64,397 $1,277,205 23 66 $888,453 12,260,780 87.33% 2,934 1,541 $1,203,494 $1,071,596 12,484,990 92.84% 2,734 1,541 $1,310,270 $811,501 9,653,088 74.23% 3,503 1,765 $987,730 $1,194,688 15,226,922 96.30% 3,398 1,795 $1,358,366 51 Program Performance Measures: Office of the Governor: Attached Agencies Office of the Child Advocate Number of child welfare complaints (per calendar year) Average time to complete an investigation Percentage of teams that remain in compliance with Child Abuse Protocol requirements FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual 545 56 78% 653 65 73% 645 60 68% 580 44 45% Georgia Emergency Management and Homeland Security Agency Percentage of all requests for state assets and mutual aid assistance handled successfully Number of Georgia counties with an approved Annual County Emergency Management Work Plan Total number of projects open in the Public Assistance grant program 100% 158 3,322 Total number of projects open in the Hazard Mitigation grant program 54 Number of Certified Emergency Managers trained by the agency 105 Number of days the State Operations Center was open to coordinate state 54 response to disasters or emergencies Number of school safety training programs provided 118 Number of persons that attended agency sponsored WebEOC training 347 Dollar value of payments processed to local governments $78,339,828 Number of Homeland Security subawards managed 265 Number of counties with wireless emergency 911 plans 175 100% 161 2,827 110 61 21 100 386 $53,444,913 298 175 100% 100% 161 156 2,811 3,095 130 171 72 87 74 159 148 46 237 104 $94,909,794 $114,528,564 364 346 175 176 Georgia Professional Standards Commission Number of approved educator preparation programs Average processing time for certification cases submitted with all necessary documentation (in days) Number of certification cases completed Number of individuals with an active GaPSC credential New ethics complaints received Percentage of ethics cases extended by the Commission past the 60 calendarday timeframe established in Georgia code Percentage of ethics cases cleared by the Commission voting "no probable cause" after an investigation Number of P-16 educators and administrators reached through outreach events and training opportunities 921 6 87,517 309,158 1,801 15% 31% 10,088 921 6 94,597 309,991 1,758 16% 30% 7,435 941 6 91,159 311,377 1,940 17% 25% 5,572 984 6 91,415 314,754 1,728 22% 23% 6,596 52 Program Performance Measures: Percentage of educator preparation program completers who qualify for certification Percentage of completers of a PSC-approved teacher preparation program who are employed in a Georgia public school the year after program completion and remain employed for at least three years Percentage of completers of a PSC-approved teacher preparation program who are employed in a Georgia public school the year after program completion and earns an unsatisfactory or ineffective annual performance rating in one of the first five years of employment Percentage of students enrolled in Georgia-approved educator preparation baccalaureate programs that passed the Georgia Assessment for the Certification of Educators on the first attempt Governor's Office of Student Achievement Average number of days to complete an audit Number of elementary and middle schools audited statewide Number of elementary and middle schools flagged for testing irregularities Average number of unique visits to GOSA website per month Number of research studies published Number of policy briefings on educational developments published on GOSA website Number of Georgia Milestones Assessments monitored by the state Percentage of students in schools served by mentors reading on benchmark Percentage of school districts who nominated a student for the Governor's Honors Program Percentage of schools audited that were flagged requiring further inquiry FY 2017 Actual 89% N/A FY 2018 Actual 90% N/A FY 2019 Actual 90% 86% FY 2020 Actual 92% 86% N/A N/A 6% 6% N/A N/A 92% 92% 79 1,811 54 22,689 4 6 N/A 55% 74% N/A 129 1,815 37 22,511 4 1 N/A 55% 71% N/A 171 1,826 38 41,866 3 2 38 63% 70% 6% 190 1,800 13 47,371 3 0 N/A N/A 87% 6% 53 Program Performance Measures: Department of Human Services Adoptions Services Number of finalized adoptions Percentage of adoptions finalized within six months of adoptive placement Percentage of children exiting foster care for adoption within 24 months of their last removal from home Number of finalized adoptions as a percentage of total eligible children Percentage of children with an adoption disruption (i.e., children in an adoptive home but the adoption is not finalized) After School Care Number of youth who participate in afterschool and summer programs Percentage of youth in foster care who participate in after school programs FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual 1,186 88.53% 24.28% 47.10% 2.37% 1,201 89.16% 22.07% 39.45% 1.26% 1,427 91.12% 18.71% 43.30% 2.38% 1,416 92.16% 20.19% 43.34% 2.82% 56,136 1.40% 34,420 1.99% 40,578 2.26% 25,903 1.05% Child Abuse and Neglect Prevention Number of children reached Number of families reached Number of community-based partnerships Number of local entities participating in Abstinence Education Grant Program N/A 77,963 99,957 53,502 221 15,224 8,888 34,076 35 45 33 32 N/A 61 40 98 Child Support Services Percentage of current support being paid as ordered (per federal fiscal year) Percentage of families receiving arrears payments (per federal fiscal year) Number of active cases (per federal fiscal year) Percentage of requests for service that resulted in orders established for cases (per federal fiscal year) Total monies collected and redistributed to custodial parents and the state treasury (per federal fiscal year) 60.32% 60.11% 60.43% 62.05% 64.45% 63.87% 64.49% 76.19% 411,491 390,096 376,729 356,877 89.93% 90.93% 91.00% 90.40% $744,927,353 $736,771,614 $726,762,985 $835,689,352 Child Welfare Services Number of calls screened out Number of investigations conducted Number of substantiated maltreatment incidents Percentage of calls responded to within designated priority of the receipt of the report of alleged maltreatment 26,219 34,166 14,046 30.41% 21,221 38,451 16,620 20.24% 39,927 40,494 13,895 91.33% 35,981 40,182 11,857 54.31% 54 Program Performance Measures: Number of Family Preservation Cases Number of Family Support Cases Percentage of children who return home within 12 months of being removed Percentage of children who were victims of subsequent maltreatment within 6 months Percentage of foster children who re-enter foster care within 12 months Child Protective Service worker average caseload Child Protective Service worker turnover rate Percentage of state served by child advocacy centers Number of forensic interviews conducted by child advocacy centers Percentage of forensic interviews conducted for sexual abuse allegations FY 2017 Actual 6,370 59,913 63.79% 5.29% 5.68% 16.1 29.14% 92.0% 10,802 70.00% FY 2018 Actual 7,307 54,549 59.72% 2.88% 4.96% 15.0 36.50% 97.0% 11,613 68.06% FY 2019 Actual 7,155 47,066 55.06% 2.37% 3.98% 17.4 34.80% 98.2% 12,104 71.70% FY 2020 Actual 7,213 37,238 54.43% 2.34% 2.89% 15.1 26.25% 98.0% 11,034 50.00% Community Services Number of low-income individuals who were assisted by Community Services Block Grant Funds Number of individuals receiving emergency assistance Percentage of participants who were unemployed and obtained a job Percentage of participants who became employed and maintained a job for at least 90 days Percentage of participants who obtained educational skills/competencies required for employment Number of senior citizens receiving services who maintain an independent living situation Number of individuals with disabilities served who maintain an independent living situation Number of low-income participants who obtained court-ordered child support payments leading to becoming more self-sufficient 131,020 104,375 22% 88% 41% 13,675 9,538 3,748 165,745 118,365 8% 87% 39% 16,604 7,590 3,008 149,119 124,233 27% 42% 42% 85,823 52,494 2,444 159,405 132,985 44% 60% 33% 38,948 24,105 2,087 Departmental Administration (DHS) Number of clients receiving transportation services Number of trips provided by transportation services Total funds expended for transportation Cost per trip for transportation services Percentage of background investigations initiated by electronic fingerprinting technicians within 14 calendar days (Target: 95%) 24,704 2,264,002 $23,357,591 $10.32 99% 14,807 2,164,229 $25,048,153 $11.57 99% 20,696 1,950,214 $26,773,384 $11.89 99% 14,097 1,554,262 $20,115,041 $12.94 99% 55 Program Performance Measures: Number of Supplemental Nutrition Assistance Program (SNAP) recovery referrals Number of Application Service Requests (ASR) Percentage of Application Service Requests (ASR) completed by the agreed upon date Agency turnover rate FY 2017 Actual 9,376 640 88.44% 19.93% FY 2018 Actual 7,714 638 94.94% 18.60% FY 2019 Actual 7,852 960 93.57% 19.50% FY 2020 Actual 4,829 1,237 93.95% 17.60% Elder Abuse Investigations and Prevention Number of complaints received by the Long-Term Care Ombudsman Percentage of Long-Term Care Ombudsman complaints resolved to the client's satisfaction Number of reports of abuse, neglect, or exploitation Number of wards Number of participants in the At-Risk Adult Crime Tactics Training Program Percentage of Adult Protective Services investigations initiated within 10 days Percentage of Adult Protective Services investigations completed within 30 days Percentage of Adult Protective Services investigations completed within 45 days Average Adult Protective Services investigator caseload Average Adult Protective Services guardianship manager caseload Adult Protective Services (APS) investigator turnover rate Public guardianship case manager turnover rate Percentage of reports resulting in an investigation Percentage of investigations where claims were substantiated Amount of consumer savings through elderly legal assistance counseling Number of legal client served 3,391 54.00% 39,499 809 267 94.60% 81.90% N/A 21 24 8.00% 19.51% 24% 31.00% $11,123,785 28,160 4,249 68.70% 50,159 952 354 94.00% 81.80% N/A 25 26 11.61% 8.80% 67% 38.90% $9,083,926 28,702 4,650 69.00% 62,311 1,029 416 93.00% 73.80% N/A 27 25 18.98% 23.26% 87% 39.90% $11,068,368 21,467 4,555 73.00% 62,446 1,132 269 76.00% N/A 81% 25 24 10.00% 13.00% 85% 44.60% $12,080,735 35,418 Elder Community Living Services Number of months Non-Medicaid Home and Community Based Services program participants delayed admission into a more costly facility Non-Medicaid Home and Community Based Services clients served Average cost per Non-Medicaid Home and Community Based Services client 49 33,970 $1,849 46 33,875 $1,898 50 30,251 $1,449 46 37,780 $2,131 56 Program Performance Measures: Elder Support Services Percentage of clients retaining employment for 6 months or longer Out-of-pocket savings to Medicare consumers Number of Aging & Disability Resource Connection (ADRC) clients served Percentage of clients receiving either home delivered meals or congregate meals that maintain or improve their nutrition risk score Number of seniors served meals at senior centers Number of seniors served home delivered meals Number of home delivered meals Number of Money Follows the Person transitions Money Follows the Person savings to Medicaid (based on average Medicaid Nursing Home costs) Number of senior center meals served Number of clients that report they eat two or fewer meals a day FY 2017 Actual 69.40% $44,955,344 174,627 65.00% 15,271 12,666 2,411,228 218 $7,629,346 1,470,017 N/A FY 2018 Actual 44.80% $14,908,302 79,689 69.45% 15,311 13,645 2,497,845 255 $9,205,245 1,491,942 N/A FY 2019 Actual 41.00% $9,372,437 98,860 65.00% 15,617 14,187 2,610,896 212 $7,632,000 1,583,114 N/A FY 2020 Actual 39.70% $16,857,387 70,558 68.00% 15,072 18,217 2,830,706 216 $7,735,000 1,151,965 N/A Energy Assistance Number of households that received energy assistance Number of households that received crisis energy assistance Average payment received for regular energy assistance Average payment received for crisis energy assistance Percentage of LIHEAP recipient households that have at least one member who is either elderly, disabled or under the age of five Percentage of households authorized for assistance within 11 days from date of application Number of elderly households authorized for assistance in order to retain heating services Federal Eligibility Benefit Services Number of food stamp cases Food stamp eligibility accuracy rate (maintain error rate below national average) Percentage of individuals receiving Right from the Start Medicaid within 45 days of application Out-of-Home Care Number of licensed foster homes 137,385 30,715 $338.33 $341.53 69.82% 73.15% 70,334 140,795 36,563 $346.81 $345.85 69.30% 70.61% 71,675 191,425 34,913 $346.99 $345.67 74.96% 67.43% 107,161 251,069 27,962 $396.78 $396.78 72.94% 74.53% 160,273 762,684 95.30% 95.36% 714,985 80.32% 74.16% 659,707 90.87% 84.46% 659,552 88.00% 80.54% 7,194 7,988 8,307 8,151 57 Program Performance Measures: Number of children in the legal custody of DFCS Percentage of siblings placed together in out-of-home care Percentage of children in care for 12-24 months with two or fewer placement settings Percentage of children placed with relatives Percentage of children in congregate care Percentage of children who do not experience maltreatment while in foster care FY 2017 Actual 19,832 66.16% 57.72% 29.00% 11.65% 99.56% FY 2018 Actual 21,251 67.25% 51.62% 36.29% 13.24% 99.78% FY 2019 Actual 20,464 68.79% 47.78% 36.14% 15.13% 99.59% FY 2020 Actual 18,402 72.34% 49.02% 38.00% 15.86% 99.63% Refugee Assistance Percentage of participating refugees obtaining employment Percentage of refugees retaining employment for 90 days Percentage of refugees entering full time employment offering health benefits Cost per refugee entering employment Percentage of refugees receiving health screenings within their first 30 days in the country The number of eligible refugees receiving English language instruction The number of eligible refugees receiving social adjustment services Percentage of Refugees who terminate Refugee Cash Assistance/Temporary Assistance for Needy Families(TANF)due to employment. Number of Refugees initially resettled in Georgia. Number of Refugees who entered full time employment. 64.46% 87.51% 79.32% $988 37.20% 942 1,513 100% 1,872 809 57.12% 83.16% 84.40% $1,129 83.59% 620 1,053 100% 837 581 53.08% 85.02% 81.13% $1,369 85.26% 568 1,155 100% 1,189 507 43.32% 86.76% 81.01% $1,934 87.00% 373 1,083 100% 375 284 Residential Child Care Licensing Number of new licenses and renewals applications processed Number of complaints and incident reports received Percentage of licensed facilities, agencies and institutions who received a followup visit within the required time frame following the issuance of an Enforcement Action Percentage of inspections closed within 30 days Percentage of complaints received and incident reports that result in investigations Average number of days for investigations 356 6,384 91.30% 48.30% 12.69% 94 351 7,781 85.70% 45.50% 11.50% 101 344 7,243 100.00% 34.70% 18.50% 164 296 10,507 100.00% 45.30% 13.00% 122 58 Program Performance Measures: Support for Needy Families - Basic Assistance Number of adults receiving cash assistance Percentage of individuals receiving assistance within 45 days of application Support for Needy Families - Work Assistance Percentage of single parent households who are in qualified work activities Percentage of households who return to Temporary Assistance for Needy Families (TANF) in 1st year following exit Percentage of cases renewed online FY 2017 Actual 2,182 95.37% FY 2018 Actual 2,001 79.89% FY 2019 Actual 1,533 96.53% FY 2020 Actual 901 96.95% 82.25% 8.85% N/A 35.85% 6.89% 61.76% N/A 8.01% 61.68% N/A 7.70% 58.51% 59 Program Performance Measures: Department of Human Services: Attached Agencies Council On Aging Percentage of participants who have a better understanding of issues that benefit elderly Georgians as a result of council training, education, and advocacy efforts (Target: 75%) Legislation initiated, influenced and/or enacted each legislative session which benefits older Georgians (Target: 10) Forums and other events conducted which promote issues beneficial to elderly Georgians (Target: 20) Family Connection Family Connection collaboratives' training satisfaction rate Average dollar leveraged with cash and in-kind per state appropriated dollar by county collaborative (FY18 estimated amount) Number of local, regional and statewide technical assistance events delivered Number of KIDS COUNT data tools FY 2017 Actual 97.0% 17 137 90.80% $4 N/A N/A FY 2018 Actual 97.0% 14 126 92.50% $4 17,000 10 FY 2019 Actual 97.3% 19 127 86.90% $4 11,004 9 FY 2020 Actual 97.5% 18 97 N/A $3 8,784 11 Georgia Vocational Rehabilitation Agency: Business Enterprise Program Percentage increase in the number of blind vendors 1% Amount collected in total sales $8,219,916 Number of vendors 67 1% $7,890,913 63 2% $8,787,429 64 1% $7,338,990 64 Georgia Vocational Rehabilitation Agency: Departmental Administration Agency turnover rate 18.80% Number of audit findings 0 Number of customers complaints 305 Percentage of federal grants utilized 92% Percentage of agency funding dedicated to administration 6% 15.00% 0 264 92% 6% 21.49% 0 372 95% 6% 13.45% 0 278 93% 5% Georgia Vocational Rehabilitation Agency: Disability Adjudication Services Percentage of disability benefit determinations found to be correct (Federal 98.10% Standard: 97%) Average number of days to determine claims (Federal Standard: 137 days) 131.4 Number of claims adjudicated 148,469 95.60% 139.8 142,792 93.50% 146.6 127,294 93.50% 127.0 110,216 Georgia Vocational Rehabilitation Agency: Georgia Industries for the Blind Number of blind persons employed by Georgia Industries for the Blind (GIB) 53 60 45 53 60 Program Performance Measures: Total revenue generated from products and services Percentage of total direct labor hours performed by individuals who are legally blind (Federal Minimum Standard: 75%) Percentage of total revenue from services Percentage of total revenue from commercial sales Percentage of total revenue from federal sales FY 2017 Actual $6,115,599 83.80% 8.30% 1.40% 86.60% FY 2018 Actual $6,397,226 79.10% 9.53% 1.51% 84.37% FY 2019 Actual $6,636,086 76.40% 10.06% 0.03% 84.91% FY 2020 Actual $6,115,599 76.60% 8.30% 1.40% 86.60% Georgia Vocational Rehabilitation Agency: Vocational Rehabilitation Program Number of clients served 36,818 Percentage of cases determined eligible within 60 days from the date of application Percentage of individuals who obtained successful employment for at least 90 days after cases were closed (Federal Performance Level > 55.8%) Number of clients on the waiting list for services 59% 51% 0 Number of residential Vocational Rehabilitation (VR) clients served 434 Average daily cost per student (in state general funds) $78 Number of residential VR admissions 333 Average daily residential VR census 136 Average length of residential VR program participation (in days) 149 34,708 51% 42% 0 546 $93 530 116 80 39,444 57% 29% 0 940 $77 853 133 57 36,287 67% 32% 0 1,050 $84 1,308 110 31 61 Program Performance Measures: Commissioner of Insurance Departmental Administration (COI) Number of payments processed Percentage of payments processed electronically Average number of days to process payments Number of audit findings Agency turnover rate Average number of business days to execute a contract Enforcement Number of cases closed with actions Fines collected Percentage of total cases closed with actions Number of cases referred to the Office of Administrative hearings (OSHA) Fire Safety Number of inspections conducted Percentage of mandated inspections completed (June to June) Percentage of inspections conducted that are re-inspections Number of permits and approvals issued Number of fire investigations initiated upon request of local authorities Number of fire investigations closed Number of investigations determined to be arson Number of arson investigations closed Amount of fines assessed Industrial Loan Numbers of lenders regulated Number of licensees audited FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual N/A 2,025 2,743 2,901 N/A 90.00% 72.55% 88.70% N/A 1 15 15 0 3 0 0 N/A 9.00% 26.00% 18.00% N/A N/A N/A N/A 313 $2,426,344 14.0% 8 226 $1,355,433 60.0% 22 208 $379,375 6.4% 15 206 $1,261,515 6.2% 0 44,916 34% 11% 24,886 475 420 160 107 $159,316 48,519 37% 16% 23,761 383 294 116 49 $186,336 43,402 30% 8% 34,776 363 215 112 44 $131,615 42,201 30% 17% 32,721 427 249 142 79 $122,240 935 1,080 925 1,472 911 1,358 884 1,438 62 Program Performance Measures: Number of new license applicants Number of consumer complaints Percentage of licensees audited per year Percentage of applicants approved Percentage of licensees paying taxes on online portal Annual restitution back to consumers Insurance Regulation Percent of domestic insurers who are financially stable Number of licensed insurance companies Average number of days to resolve consumer complaints Dollars returned to Georgia consumers via complaint resolution Number of fraud investigations completed FY 2017 Actual 6 N/A 96% 82% 67% N/A FY 2018 Actual 17 11 97% 59% 74% $40,164 FY 2019 Actual 7 24 100% 86% 78% $45,724 FY 2020 Actual 8 29 99% 88% 75% $87,634 N/A 1,564 47 $10,736,229 330 93% 1,565 38 $9,639,018 373 98% 1,613 31 $10,257,906 510 100% 1,621 32 $7,962,113 573 63 Program Performance Measures: Georgia Bureau of Investigation Bureau Administration Accounts payable transactions processed Percentage of electronic payments Amount of payments processed Accounts payable transactions processed by GBI Accounts payable transactions processed by CJCC Agency turnover rate Number of open records requests fullfilled Number of audit findings FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual 37,364 42,091 47,117 43,538 65.77% 65.63% 64.21% 64.14% $245,288,024.78 $264,287,284.40 $312,022,973.99 $320,839,148.39 10,984 13,497 14,384 13,634 26,380 28,594 32,733 29,904 5.61% 5.27% 6.27% 7.88% 3,590 4,076 4,437 4,817 0 0 0 0 Criminal Justice Information Services Percentage of criminal history background service requests processed within 24 hours of receipt Percentage of manually reported final disposition data processed within 30 days of receipt Percentage of reported arrest data processed within two hours of receipt Number of applicant fingerprint based background checks completed Average daily message traffic for the Criminal Justice Information Services system Forensic Scientific Services Scientist turnover rate Backlog of cases Total number of reports released Percentage of reports released in 45 days Combined DNA Index System matches Open records requests received Number of child fatalities reviewed (per calendar year) 99% 100% 95% 481,426 2,260,752 99% 100% 95% 422,439 2,332,405 100% 100% 95% 486,266 2,478,120 100% 100% 94% 477,548 2,280,574 7.47% 24,977 84,300 60.40% 1,422 2,966 490 6.67% 32,840 79,511 56.00% 1,102 3,269 497 8.85% 36,341 92,690 54.20% 977 3,942 412 7.49% 27,987 119,421 44.70% 1,185 4,014 440 Regional Investigative Services Number of criminal investigations opened 9,888 7,785 7,030 6,697 64 Program Performance Measures: Number of criminal investigations closed Agent turnover rate Number of arrests by the Investigative Division Value of contraband seized FY 2017 Actual 8,341 FY 2018 Actual 7,943 FY 2019 Actual 6,872 FY 2020 Actual 6,369 2.20% 2.60% 2.49% 1.82% 894 893 894 1,038 $133,014,150.20 $57,937,302.21 $89,055,872.33 $50,513,328.10 65 Program Performance Measures: Georgia Bureau of Investigation: Attached Agencies Criminal Justice Coordinating Council Number of victims served by grant funded programs Total victim compensation paid Average number of days to process a Georgia Crime Victim Compensation Program application Average Georgia Crimes Victim Emergency Fund (GCVEF)payment per victim Number of claims paid by the Georgia Crime Victims Emergency Fund (GCVEF) Number of law enforcement counties served by criminal justice grants Number of adult offenders served through accountability courts Adult offender accountability court diversion savings Juvenile offender accountability court diversion savings Number of state-funded accountability courts Number of juvenile justice grants by county Total number of federal grants administered annually Number of victims served by all funded domestic violence agencies Number of sexual assault forensic medical exams funded by GCVEF Number of victims served through funded child advocacy centers Number of juvenile offenders diverted through juvenile accountability courts Number of adult offenders successfully completing accountability court programs Number of juvenile offenders successfully completing accountability court programs Number of CACJ recognized Accountability Courts statewide FY 2017 Actual 263,519 $18,246,408 65 $1,345 13,539 108 8,811 $87,956,329 $46,036,042 139 34 53 26,079 3,764 7,419 347 1,757 55 139 FY 2018 Actual FY 2019 Actual FY 2020 Actual 272,642 301,669 275,263 $19,820,410 $21,060,283 $20,414,594 34 60 51 $1,013 $1,124 $886 14,447 18,560 17,202 108 100 129 9,538 12,237 9,685 $96,990,425 $109,737,779 $142,527,962 $26,288,341 $43,761,082 $32,760,717 151 147 157 26 26 26 43 52 61 32,881 36,163 35,043 4,466 4,971 4,457 19,858 19,334 13,390 241 353 241 2,350 2,876 1,778 108 102 63 149 160 169 Criminal Justice Coordinating Council: Family Violence Number of domestic abuse victims served Number of sexual assault victims served Number of site visits conducted Domestic violence shelter occupancy rate N/A 71,132 85,476 77,589 N/A 8,208 10,303 11,146 N/A 118 116 62 N/A 42.00% 139.16% 139.55% 66 Program Performance Measures: Department of Juvenile Justice Community Service Percentage of DJJ Youth days served in Community Services Percentage of youth with no new offense while under community supervision Daily average of youth supervised by Community Services Community Services average caseload per officer Percentage of youth re-offending within one year after completion FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual 81.27% 88.69% 10,871 23 23.51% 82.17% 88.35% 3,881 21 22.46% 82.69% 89.08% 3,795 20 21.42% 82.65% 89.35% 3,454 19 19.42% Departmental Administration (DJJ) Percentage of new juvenile correctional officers that successfully completed new hire training Average number of days investigation cases remain open P.O.S.T. certified employee turnover rate 67.85% 15 30.65% 89.58% 13 66.20% 70.74% 16 71.22% 79.92% 20 66.80% Secure Commitment (YDCs) Number of youth served in YDCs Average utilization rate of average bed space Percentage of long-term youth discharged from commitment that are readjudicated or resentenced within one year of release Number of Short-Term Program days served Number of Short-Term Program youth served Youth Development Campus juvenile corrections officer turnover rate Youth Development Campus average cost per day Percentage of eligible youth receiving General Education Diploma/High School Diploma/Vocational Certificate Secure Detention (RYDCs) Average cost per care day Number of admissions to RYDCs Average length of stay (in days) Number of Short-Term Program (STP) sentence completions (RYDCs only) Number of STP sentence completions (RYDCs and YDCs) 896 56.18% 22.82% 19,635 869 45.66% $630.23 54.00% 857 56.62% 21.64% 19,443 863 83.33% $633.68 43.00% 736 51.29% 13.36% 16,620 721 100.00% $669.89 53.00% 624 50.61% 6.40% 11,821 530 80.34% $672.75 55.00% $385.00 9,506 27 868 869 $398.93 9,180 29 859 863 $402.00 8,173 30 716 721 $412.00 6,660 33 528 530 67 Program Performance Measures: Number of validated status offenders detained in RYDCs Juvenile Correctional Officer (JCO) attrition rate Percentage of youth on mental health caseload Number of YDC youth housed in RYDCs Number of youth awaiting community placement Number of recreation staff Juvenile Detention Counselor (JDC) attrition rate Amount of paid in holiday/FLSA pay for security staff Number of youth with substance abuse needs FY 2017 Actual 108 FY 2018 Actual 127 FY 2019 Actual 118 FY 2020 Actual 126 71.62% 90.31% 62.32% 100.00% 37.93% 41.13% 41.97% 41.30% 146 133 169 176 59 72 60 50 44 43 31 41 28.81% 100.00% 40.54% 31.42% $1,960,659.06 $1,779,997.94 $1,353,857.23 $1,364,673.75 232 239 172 141 68 Program Performance Measures: Department of Labor Departmental Administration (DOL) Number of Audit Findings Average days to process a payment FY 2017 Actual 3 (1 -Financial related; 1 IT related, 1 UI related) 5.60 Number of payments processed 14,668 Percentage of payments made electronically 46.17% Percentage of travel reimbursements paid within 30 days of submission of a complete travel voucher Percentage of federal financial reports submitted within 45 days of the end of the quarter Agency turnover rate 98% 100% 11.48% Percentage of participating employees who completed the excel leadership class 95% Number of documents digitized and stored through the Department's enterprise imaging application 3,270,545 FY 2018 Actual 0 4.75 14,020 44.10% 99% 100% 24.16 0% 2,445,782 FY 2019 Actual 0 3.95 13,966 41.54% 99% 100% 19.34% 0% 2,760,867 FY 2020 Actual N/A 2.60 12,175 42.98% 98% 100% 13.4% 0% 3,793,084 Labor Market Information Rate of accurate data collected for the Current Employment Statistics program (fed. target is 98%) Survey response rate for the Occupational Employment Statistics Survey of employers (fed. target is 75%) Percentage of data accurately coded for the Quarterly Census of Employment and Wages report 99.4% 77.90% 99.4% 99.2% 78.10% 99.6% 99.2% 68.30% 99.6% 99.9% 66.30% 99.5% Unemployment Insurance Percentage of unemployment benefits made within 21 days Percentage of UI recipients paid accurately Number of employers with a tax liability Percentage of new employer accounts with obligation determined within 90 days 86.80% 95.00% 234,207 91.20% 88.00% 98.80% 243,212 92.00% 87.90% 95.91% 252,835 91.30% 78.60% N/A 254,952 90.10% Workforce Solutions Percentage of customers retaining employment following services Percent of customers obtaining employment following services Number of ES customers receiving services Number of job orders received from businesses Jobs for Georgia graduation rate 80.7% 62.7% 439,447 158,035 96% 70.1% 70.4% 496,180 167,632 99% 70.9% 70.0% 383,600 172,436 98% 68.9% 68.9% 548,165 152,068 100% 69 Program Performance Measures: Department of Law Department of Law Department turnover rate Percentage of payments made by check Number of complaints and inquiries received and responded to by the Consumer Protection Unit FY 2017 Actual 11.19% 36.87% 16,073 FY 2018 Actual 8.99% 24.44% 18,143 FY 2019 Actual 11.33% 21.47% 21,381 FY 2020 Actual 13.01% 20.05% 23,710 Medicaid Fraud Control Unit Number of cases opened Percentage of cases resolved within one year Number of investigations concluded Dollar value of recovery Average collections per auditor 199 159 187 152 24.00% 29.00% 25.00% 11.00% 168 148 140 84 $317,974,744.00 $26,542,783.00 $11,368,482.00 $20,030,785.00 $39,746,843.00 $3,317,848.00 $1,624,069.00 $2,861,541.00 70 Program Performance Measures: Department of Natural Resources Coastal Resources Number of participants in coastal education programs or outreach events Acres certified for public shellfish harvest Average days to process a Coastal Marshlands and Protection Act (CMPA) permit Average days to process a Shore Protection Act (SPA) permit Number of unauthorized activities resolved to a compliance standard within 90 days Number of Coastal Marshlands Protection Act (CMPA) permits Number of Shore Protection Act (SPA) permits FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual 22,360 8,532 144 49 55 18 28 21158 8,532 165 121 52 13 10 25,245 8,532 216 96 38 8 11 22,929 8,532 284 208 66 18 8 Environmental Protection Number of Notice of Violations issued Number of consent orders executed Settlement dollars collected for executed consent orders Number of air permit applications processed Water withdrawal for municipal and industrial water use (in gallons per capita per day) Number of agricultural water meters installed Average number of days to resolve a citizen complaint Percentage of public drinking water systems meeting federal health based standards Number of expedited air permits completed Percentage of landfills in compliance with groundwater standards Number of agricultural water meters replaced or repaired, 3,805 675 $2,216,310 608 153 N/A N/A 89.0% N/A N/A N/A 4,239 996 $1,771,066 607 145 190 801 98.3% 41 61.0% N/A 4,597 987 $2,329,517 573 145 346 259 98.5% 59 55.0% N/A 2,801 982 $2,321,515 533 145 76 183 97.1% 47 57.0% 1,007 Hazardous Waste Trust Fund Number of sites removed from the Hazardous Site Inventory Dollar amount collected in hazardous waste fees, hazardous substance fees, and civil penalties Dollar amount reimbursed to local governments for cleanups Number of abandoned sites undergoing corrective action 12 $15,722,245 $2,357,108 9 11 15 $14,092,496 $15,535,081 $2,066,561 $672,135 12 19 11 $19,249,212 $832,383 19 71 Program Performance Measures: Number of abandoned sites on the HSI list FY 2017 Actual 64 FY 2018 Actual 65 FY 2019 Actual 64 FY 2020 Actual 62 Historic Preservation Number of historic properties in Georgia that are listed in the National Register of Historic Places Number of historic properties that are being preserved as documented by the use of the Federal Rehabilitation Investment Tax Credit and State Preferential Property Tax Assessment Program for Rehabilitation Historic Property Number of renovation projects reviewed Law Enforcement Number of Boating Under the Influence arrests Number of boater/hunter safety students Number of licensed hunters and anglers Number of water and land search and rescue cases Number of hunting and boating incidents Number of boating vessels checked Number of licenses checked Number of citations issued Average number of cases per Ranger Average response (completion) time for hunting and boating incidents (in minutes) Parks Recreation and Historic Sites Percentage of customer comments indicating their overall park experience was good, very good, or excellent Number of park, recreation, and historic site visitations Average occupancy of cottages Average occupancy of campsites and yurts Average weekend occupancy for cottages Average weekend occupancy for campsites and yurts Number of rounds of golf booked Average return on investment of state parks as a whole 84,710 84,320 85,949 N/A 237 189 176 N/A 447 423 351 N/A 193 23,765 1,553,739 393 183 22,803 42,385 14,465 76 33 198 21,992 1,286,374 375 149 26,279 49,848 17,413 82 30 190 22,735 1,276,382 340 158 26,378 53,764 16,970 80 31 211 22,611 1,384,323 337 145 26,461 38,314 18,322 99 27 93.00% 8,941,780 45.00% 41.00% 73.70% 66.65% 68,958 74.00% 95.00% 9,063,094 46.00% 42.00% 76.00% 65.00% 65,290 76.00% 95.00% 9,427,473 46.00% 44.00% 77.00% 70.00% 69,632 81.00% 97.00% 9,918,853 43.00% 46.00% 76.00% 76.00% 76,094 82.00% 72 Program Performance Measures: Average return on investment for state park golf courses Number of park passes sold FY 2017 Actual 81.00% 907,458 FY 2018 Actual 69.00% 891,315 FY 2019 Actual 69.00% 898,547 FY 2020 Actual 93.00% 1,008,377 Solid Waste Trust Fund Number of new or modified solid waste permits issued Percentage of tires cleaned up through enforcement. Percentage of tires cleaned up through state-led contract Percentage of tires cleaned up through local government reimbursement. Average number of days from initial inspection to state-led cleanup of scrap tire dump sites. Dollar amount reimbursed to local governments for scrap tire cleanups. Number of permitted scrap tire facilities 10 7 8 7 N/A 9.4% 4.6% 14.3% N/A 33.4% 59.5% 23.9% N/A 57.2% 35.9% 61.8% N/A 853 659 271 N/A $533,077 $345,380 $659,450 N/A 3 5 2 Wildlife Resources Number of dollars generated for Georgia's economy per state appropriated dollar spent on fisheries management and fishing Percentage of hunters who rate their hunting experience as satisfactory or better Number of certified fishing licenses reported Number of certified hunting licenses reported to the US Fish and Wildlife Service $311.00 87% 861,604 620,740 $268.00 89% 912,049 651,910 $285.67 91% 942,069 684,277 $329.85 90% 907,294 625,142 73 Program Performance Measures: State Board of Pardons and Paroles Board Administration (SBPP) Percent of invoices paid within 30 days Number of Board clemency votes FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual 95% 71,969 94% 75,040 94% 86,054 96% 75,522 Clemency Decisions Number of Executive clemency hearings held (death) Number of training hours delivered to agency by agency training staff Number of offender files initiated Number of investigations completed (legal, social, personal history, special interviews, other) Number of inmates released by Board Action Cost avoidance of offenders in the community under supervision versus prison costs for incarceration Number of notifications to officials Number of Board clemency votes Board orders issued for pardons and restoration of rights Number of delinquent reports reviewed Number of Preliminary (Probable Cause) hearings conducted Number of Final Revocation Hearings conducted Number of Board Warrants Issued Total Revocations Number of GCIC Warrant Entries GA Parolees supervised in other States on June 30 Out of State Parolees supervised in GA on June 30 Number of Cases Submitted for Board consideration Number of Final Reviews completed by Hearing Examiners 5 1,833 19,483 36,660 10,471 N/A 28,867 71,969 719 26,290 145 366 7,765 2,681 4,300 1,304 2,327 3 N/A 16,885 38,176 10,348 N/A 35,698 75,040 491 26,201 280 310 7,703 2,525 4,494 1,373 2,436 21,394 11,905 2 1,590 17,491 37,427 9,430 N/A 57,896 86,054 577 25,926 291 309 7,422 2,720 4,196 2,401 1,483 24,738 10,991 3 2,191 20,556 39,063 10,410 N/A 121,354 75,522 373 21,157 196 210 5,768 2,100 3,263 2,456 1,415 21,790 10,543 Victim Services Number of victims who received restitution N/A N/A N/A N/A 74 Program Performance Measures: Number of new people registered in the Georgia Victim Information Program system Number of correspondence sent out to victims Number of impact statements and notifications filed by the public with the Office of Victim Services Number of direct face to face contacts with District Attorney Victim-Witness staff Number of Georgia Victim Information Program notification calls to victims Number of calls to the Georgia Victim Information Program automated phone systems by victims and others Total Number of Tier 1 individuals registered in the Victim Information Program Total Number of Tier 2 individuals registered in the Victim Information Program FY 2017 Actual 2,473 12,086 2,539 42 510 6,349 N/A N/A FY 2018 Actual 3,450 17,483 3,986 98 935 6,917 N/A N/A FY 2019 Actual 3,621 15,342 4,030 67 1,064 7,380 N/A N/A FY 2020 Actual 3,359 16,460 3,447 28 148 4,389 N/A N/A 75 Program Performance Measures: State Properties Commission State Properties Commission Percentage of surplus property at or above market rate Percentage of property acquired at or below market rate Percentage of leases executed at or below prevailing market rate FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 76 Program Performance Measures: Georgia Public Defender Council Public Defender Council Capital cases per attorney Mental health cases per attorney Percentage of clients contacted at least once per month FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual 6 65 88.80% 6 69 86.80% 6 68 92.60% 6 62 80.30% 77 Program Performance Measures: Department of Public Health Adolescent and Adult Health Promotion Number of school systems that adopt the evidence-based, 100% Tobacco Free School policy Number of students attending schools designated as smoke free campuses Number of registered callers to the Georgia Tobacco Quit Line Number of adolescents ages 10-19 that complete evidenced based programs focused on adolescent health and youth development Percentage of federally funded screening mammograms provided to women between 50-64 years of age Percentage of Temporary Assistance for Needy Families supported teen centers that implement evidence based programs focused on adolescent health and youth development (Target > 50%) Percentage of abnormal colorectal screening test results with diagnostic followup treatment Percentage of colorectal cancers diagnosed with treatment initiated Percentage of initial pap tests provided to individuals who have never or rarely been screened for cervical cancer Percentage of patients who receive final diagnosis of breast cancer after treatment has been initiated Percentage of schools that adopt the evidence based, 100% Tobacco Free School policy Percentage of eligible women receiving Long-Acting Reversible Contraceptives FY 2017 Actual 124 1,478,371 16,250 1,332 72.8% 100.0% N/A N/A 33.2% 97.7% 68.5% 14.8% FY 2018 Actual 129 1,484,438 10,932 1,619 81.9% 100.0% N/A N/A 36.0% 95.7% 71.3% 17.5% FY 2019 Actual 135 1,572,461 12,378 1,589 82.4% 100.0% N/A N/A 43.2% 90.1% 74.6% 17.6% FY 2020 Actual 139 1,580,192 10,392 2,233 85.6% 100.0% N/A N/A 50.5% 95.0% 76.8% 15.1% Adult Essential Health Treatment Services Percentage of eligible enrolled patients served by the Cancer State Aid (CSA) program The number of public health districts (out of 18 total districts) with hospitals that have participation agreements with the Cancer State Aid Program to foster program outreach and access The number of public health districts (out of 18 total districts) with hospital-based and free-standing radiation centers providing access to radiation treatment services Total number of eligible enrolled patients receiving services from CSA Total number of patients receiving hypertension management services Percentage of patients whose blood pressure has lowered after receiving hypertension management services Departmental Administration (DPH) Number of payments processed Percentage of payments processed electronically Average number of days to process payments Number of audit findings 86.78% 13 17 212 767 71.86% 57,352 65.00% 45 N/A 86.84% 13 17 162 1,152 75.96% 38,137 73.00% 34 N/A 83.40% 13 17 206 1,025 66.14% 32,245 75.00% 36 N/A 83.16% 13 16 195 750 63.47% 29,565 82.00% 39 N/A 78 Program Performance Measures: Agency turnover rate Average number of business days to execute a contract Average number of days to complete onboarding of new hire FY 2017 Actual 16.58% 37 5 FY 2018 Actual 15.00% 62 4 FY 2019 Actual 17.00% 90 4 FY 2020 Actual 15.71% N/A N/A Emergency Preparedness/Trauma System Improvement Number of families assisted through safety equipment provided (per federal fiscal year) Strategic National Stockpile readiness score (1 = Pass; 0 = Did not pass) Number of designated trauma centers Average time to process Emergency Medical Services (EMS) medic license applications (in days) Average time to process EMS service license applications (in days) Number of designated Level I-III trauma centers Strategic National Stockpile proficiency score. For FY2015 CDC is modifying the tool they use to grade the states, Georgia piloted the tool with them this year and simply received a passing score as opposed to a numeric score. 100% is representative of the passing score. Epidemiology Percentage of foodborne disease cases captured by laboratory surveillance Percentage of reportable disease investigations for which public health control measures were initiated within the appropriate timeframe Number of cases of reportable diseases submitted (per calendar year) Number of outbreaks Number of requests delivered by the Online Analytical Statistical Information System (OASIS) (per calendar year) Immunization Percentage of children who are up to date on recommended immunizations by their second birthday Number of public and private provider organizations that actively utilize Georgia Registry of Immunization Transactions and Services Number of vaccine-preventable outbreaks in the state of Georgia Percentage of adolescents who are up-to-date on immunizations required for entry into the 7th grade Number of doses administered per public, private, and unknown funds Number of doses administered to adults ages 19 years and older 20 1 29 2 10 22 100% 96.80% 100.00% 16,495 166 240,862 84.00% 13,450 12 94.00% 7,010,840 2,495,518 16 1 31 1 10 23 100% 97.00% 100.00% 20,087 180 N/A 80.90% 13,474 18 94.00% 7,064,386 2,706,219 21 1 31 1 10 23 100% 97.20% 100.00% 22,317 197 253,850 86.60% 14,055 20 93.60% 7,691,775 3,244,943 13 1 33 1 10 25 N/A 96.50% 100.00% 20,638 1,290 238,615 80.60% 14,519 7 93.60% 8,087,007 3,468,857 79 Program Performance Measures: Infant and Child Essential Health Treatment Services Number of children receiving services through the Babies Can't Wait program Number of children receiving services from the Children's Medical Services program Percentage of very low birth weight infants (<1500 grams) delivered at facilities for high-risk deliveries and neonates Percentage of third grade children who have received protective sealant on at least one permanent molar tooth Infant and Child Health Promotion Number of newborn screenings performed FY 2017 Actual 17,947 8,664 82.90% 33.00% FY 2018 Actual 18,538 8,058 81.50% 33.00% FY 2019 Actual 19,278 7,832 N/A 33.00% FY 2020 Actual 19,164 7,060 N/A N/A 151,027 149,941 146,363 148,432 Average laboratory turnaround time for newborn screening (in days) 2.3 2.3 2.3 2.3 Amount of laboratory revenue collected for newborn screenings and remitted to Treasury Percentage of newborn screenings referred to follow-up $8,881,400.39 $8,817,855.00 $9,046,440.00 $10,663,838.82 5.36% 6.44% 6.50% 6.73% Percentage of newborns who received a hearing screening 98.20% 97.50% 91.30% 96.30% Number of children who received assessment from Children's 1st program 7,732 7,991 6,647 6,195 Number of pregnant women, infants, and children served by the Women, Infants, and Children (WIC) program (per federal fiscal year) Percentage of WIC program infants who were ever breastfed (per federal fiscal year) Average food package cost per WIC participant (per federal fiscal year) 227,790 51.29% $38.20 210,161 51.24% $39.23 203,704 51.57% N/A 181,450 51.57% N/A Percentage of WIC program children with a healthy body mass index (per federal fiscal year) Percentage of WIC program children with a body mass index categorized as overweight or obese (per federal fiscal year) 65.58% 30.47% 62.06% 31.11% 62.46% 29.63% 61.82% 31.88% Infectious Disease Control Percentage of early syphilis cases interviewed within 7 calendar days from date of assignment Percentage of refugees that receive initial domestic health screenings within 90 days of their arrival into the U.S. Percentage of eligible Tuberculosis (TB) patients completing TB treatment in 12 months Number of eligible TB clients completing treatment in 12 months Number of qualified ADAP applicants on waiting list Number of Tuberculosis cases Number of STD cases Number of Syphilis cases 37.33% 91.00% 74.00% 240 0 293 88,937 4,217 37.92% 86.00% 86.50% 180 0 255 92,511 4,597 35.22% 86.00% 90.70% 214 0 276 90,383 5,446 38.50% 93.00% 60.70% 145 0 290 91,848 5,070 80 Program Performance Measures: Number of HIV cases Number of AIDS cases FY 2017 Actual 2,724 1,217 FY 2018 Actual 2,789 1,450 FY 2019 Actual 3,111 1,065 FY 2020 Actual 2,218 914 Inspections and Environmental Hazard Control Percentage of primary food-born illness risk factor violations cited out of all violations cited Number of swimming pool closures Percentage of critical tourist accommodation risk factor violations cited out of all violations cited Number of constituent requests Number of people trained by the Inspections and Environmental Hazard Control program Number of blood lead tests Number of rabies specimen tests Percentage of on-site sewage systems that failed within the first five years of installation Public Health Formula Grants to Counties Total number of office visits in public health departments General grant-in-aid spending per capita Total number of unduplicated patients (Excluding Ryan White patients) Total number of unduplicated, billable patients (Excluding Ryan White patients) Total number of unduplicated, uncompensated care patients (Excluding Ryan White patients) Percentage of public health districts that are credentialed to bill insurance providers Vital Records Number of certificates issued Average number of days to fill a certificate request Amount of revenue collected Number of corrections, amendments, court orders, and adoptions processed Percentage of vital events entered within 15 days Number of vital events registered 24.82% 1,055 39.70% 109,339 21,150 3,117 1,783 0.99% 23.89% 537 41.23% 149,522 1,918,679 2,962 1,986 1.30% 25.20% 1,082 40.47% 180,503 19,864 3,286 1,956 1.40% 25.33% 922 42.66% 169,183 11,849 2,218 1,795 2.06% 1,287,089 N/A 1,184,898 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 94% 94% 100% N/A 169,529 6 $2,953,030 30,460 80.0% 255,402 161,887 14 $2,430,167 29,598 83.9% 255,050 167,561 8 $2,753,087 31,025 84.1% 257,209 143,145 9 $2,582,141 32,461 83.0% 263,466 81 Program Performance Measures: Department of Public Health: Attached Agencies Brain and Spinal Injury Trust Fund Number of complete applications received Average number of days from application submission to award date Percentage of total annual budget dedicated to awards FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual 179 N/A 66.30% 166 68 65.58% 160 69 73.31% 112 75 69.76% Georgia Trauma Care Network Commission Number of Emergency Medical Service Regions (out of 10 possible) participating 6 6 9 10 in Trauma System Regionalization activities Number of First Responders trained from funding provided by the Commission 304 631 828 1,829 82 Program Performance Measures: Department of Public Safety Aviation Number of Missions Flown Percentage of Individuals found through general searches (both criminal and search/rescue) Total Flight hours for Training Total flight hours for Governor's Task Force Total Flight hours for general searches (both criminal and search/rescue combined) Total flight hours for property search and surveillance Total flight hours for aerial photography Average response time of missions (in minutes) FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual 1,724 56.10% 267.30 913.70 608.90 86.9 73.0 45 1,341 55.84% 251.90 916.40 481.80 85.8 36.5 31 N/A 1,267 N/A 62.50% N/A 213.00 N/A 898.10 N/A 472.40 N/A 175.5 N/A 26.8 N/A 78 Capitol Police Services Number of Security events Number of incidents investigated by Capitol Police Number of security location checks by non-sworn personnel Number of suspicious package, persons, and vehicle reports investigated by sworn personnel Number of patrols by sworn personnel Number of visitors processed through security checkpoints by contracted security Departmental Administration (DPS) Number of open record requests completed Number of financial audit findings Agency turnover rate Percentage of financial transactions processed on behalf of attached agencies Percentage of human resources transactions processed on behalf of attached agencies Percentage of electronic payments by ACH 271 3,006 40,872 857 99,916 88,447 362 4,126 17,683 694 61,929 80,901 242 N/A 41,214 676 83,160 N/A 325 369 9,458 337 29,589 25,817 28,230 N/A 11.40% 16.40% 9.50% 62.90% 37,914 N/A 14.14% 23.18% 15.27% 70.28% 39,806 N/A 13.06% 14.76% 13.09% 70.73% 21,979 N/A 14.52% 14.87% 8.25% 69.92% Field Offices and Services Number of vehicle stops performed 869,766 552,432 N/A 370,045 83 Program Performance Measures: Number of vehicle fatalities Percentage of accident reports completed within 5 days Number of accidents in Georgia worked Number of SWAT team call-outs Percentage of Computer Aided Dispatch (CAD) calls validated Number of fleet operations vehicles serviced Total Department training hours Number of Criminal Interdiction Unit (CIU) agency assists Number of Nighthawks DUI stops Number of marijuana plants located on task force missions Percentage of crashes worked in Georgia by Troopers Motor Carrier Compliance Number of commercial vehicle inspections Total inspection violations written Percentage of school buses found during inspections to have serious defects Number of vehicles weighed Number of overweight citations written Number of HOV/HOT Lane violations written Percentage of time weigh stations are open FY 2017 Actual 890 90.97% 73,649 57 94.83% 3,656 120,713 442 2,216 10,177 18.36% FY 2018 Actual 829 91.00% 72,197 70 95.06% 2,823 154,881 377 4,894 8,909 16.57% FY 2019 Actual 836 92.00% 69,817 78 N/A N/A 110,722 541 2,408 7,000 N/A FY 2020 Actual 658 89.00% 43,181 90 74.86% 2,887 121,833 449 2,221 6,745 10.29% 91,051 187,244 16.00% 8,264,218 32,455 1,150 36.00% 94,840 227,520 8.57% 10,082,018 31,527 1,428 34.81% 91,969 244,637 12.40% 14,155,393 28,722 1,478 35.23% 67,900 157,655 13.28% 17,322,183 22,727 1,316 33.27% 84 Program Performance Measures: Department of Public Safety: Attached Agencies Georgia Firefighter Standards and Training Council Number of compliant fire departments Number of fire department agency inspections Number of fire department individual station inspections Number of active firefighter positions Number of individual state certifications issued Number of individual national certifications issued FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual 586 76 300 34,765 978 9,897 570 318 1,006 15,403 1,658 19,010 552 476 1,718 15,308 1,684 11,148 600 512 1,159 27,311 1,957 11,932 Office of Highway Safety Fatality rate per 100 million miles driven N/A N/A N/A N/A Percentage of safety belt usage per federal fiscal year N/A N/A N/A N/A Percentage of child safety seat usage per federal fiscal year N/A N/A N/A N/A Fatalities per 100 million miles driven (VMT) N/A N/A N/A N/A Number of drivers age 20 and under in fatal crashes N/A N/A N/A N/A Number of counties served by grants 52 59 49 52 Number of students successfully completing scholarship-funded driver education courses at TCSG, as well as, through other private and public driving education programs. Number of transportation safety groups participating in grant programs 2,212 47 4,837 48 4,934 41 4,296 36 Number of law enforcement entities receiving grants 37 40 42 48 Total amount of law enforcement grant awards disbursed $5,519,808.30 $5,356,320.22 $6,303,477.51 $8,196,127.50 Georgia Peace Officer Standards and Training Council Percentage of cases resulting in sanctions Percentage of cases in which external review of POST actions led to a decision upholding the Council's sanction of an officers certification Number of cases per investigator Average number of open records requests completed per month Number of certifications awarded Number of individuals awarded certifications that are supervisory, managerial, or executive certified 83.00% 100% 144 558 9,632 362 84.99% 100% 126 600 9,489 374 94.00% 100% 108 580 9,545 389 94.00% 100% 149 479 8,160 347 85 Program Performance Measures: Georgia Public Safety Training Center Average cost per law enforcement candidate Average cost per fire fighter candidate Number of basic training courses taught Number of candidates attending police or fire specialized training Number of candidates attending police or fire basic training Percentage of candidates graduating from police or fire basic training Percentage of all courses taught off-campus Number of candidates attending Fire Academy basic training Number of candidates attending Police Academy specialized training Percentage of candidates graduating Fire Academy Basic Training Percentage of candidates graduating from Fire Academy Advanced courses Percentage of candidates graduating from Police Academy Advanced Courses Percentage of customers stating that customer service rates are good to very good Percentage of public agency heads who state their employees' job performance improved as a result of training provided Percentage of student registrations fulfilled in a timely manner FY 2017 Actual $3,131.49 $3,514.85 61 23,159 1,710 74% 35.4% 236 13,240 73.7% 97.2% 95.8% 93.92% 92.31% 85.74% FY 2018 Actual $3,495.87 $4,001.41 56 30,738 1,656 77% 40.0% 203 17,994 75.4% 97.8% 96.2% 94.90% 93.15% 89.45% FY 2019 Actual $3,281.42 $3,439.25 56 35,032 1,776 77% 40.8% 247 20,319 80.2% 97.9% 96.2% 95.90% 95.00% 92.35% FY 2020 Actual $3,508.85 $2,153.23 59 22,955 1,843 82% 43.1% 371 12,151 88.1% 97.1% 94.9% 95.05% 94.35% 90.75% 86 Program Performance Measures: Public Service Commission Commission Administration (PSC) Turnover Rate Number of Audit Findings Facility Protection Number of Pipeline Safety Inspections Number of people trained on GUFPA Requirements Number of GUFPA investigations per Investigator Utilities Regulation Number of Telecommunications, natural gas and power complaints resolved Average call wait times (in seconds) Percentage of calls abandoned Average number of days to process Number of orders issued Number of new dockets FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual 8.75% 0 6.10% 0 9.40% 0 5.95% 0 388 222 242 259 827 953 852 701 756 1,221 1,068 634 7,261 33 7.50% 180 735 673 9,235 27 4.80% 180 859 718 9,224 42 4.00% 180 711 549 32,118 51 4.85% 180 620 709 87 Program Performance Measures: Board of Regents of the University System of Georgia Agricultural Experiment Station Number of journal articles by College of Agricultural and Environmental Sciences research faculty Number of journal articles per full-time equivalent on the College of Agricultural and Environmental Sciences research faculty Value of research funds received Number of new patents, trademarks, and certificates developed for the agricultural industry Estimated value of savings achieved by avoiding crop loss due to plant disease Average grant dollars earned per researcher Royalties received from products and patents Percentage of research proposals approved Percentage of research proposal funds awarded FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual 593 580 802 723 5.1 4.8 6.9 6.2 $31,885,024 $38,259,103 $63,216,575 $53,138,412 37 36 28 24 $96,240,000 $276,510,000 $167,560,000 $199,140,000 $269,688 $315,298 $539,990 $455,225 $6,212,200 $6,620,432 $7,742,369 $7,624,638 69% 78% 43% 94% 23% 31% 62% 26% Athens and Tifton Veterinary Laboratories Contract Percentage of operating expenses covered by client revenue Average cost per laboratory test run Number of tests by the diagnostic laboratories for animal health diagnostic and surveillance testing Percentage of customers of the Diagnostic Labs that rate their services from excellent to good Number of accessions per year by the diagnostic laboratories for animal health diagnostic and surveillance testing Number of unique clients Average number of days to turnaround sample test results 40.91% $36.23 184,878 96.26% 67,912 1,436 N/A 47.39% $34.25 182,032 97.03% 67,416 1,454 N/A 55.90% $34.59 191,163 97.10% 72,928 1,472 3.1 50.95% $35.13 180,637 96.75% 70,269 1,324 3.35 Cooperative Extension Service Number of face-to-face client contacts made by Cooperative Extension through educational programs and consultations Number of face-to-face client contacts per Cooperative Extension county faculty full-time equivalent Number of continuing education units provided to clientele Number of client contacts per Cooperative Extension county faculty full-time equivalent Number of youth served by Georgia 4-H Number of diagnostic services provided 2,117,378 6,733 42,105 283,172 170,353 105,422 1,968,730 6,310 115,573 359,880 169,998 104,524 2,005,271 6,460 166,808 359,947 238,997 112,267 1,810,338 5,765 135,359 265,171 242,884 107,739 88 Program Performance Measures: Number of education contact hours from in-school programming FY 2017 Actual 743,040 FY 2018 Actual 650,301 FY 2019 Actual 1,254,642 FY 2020 Actual 629,981 Enterprise Innovation Institute Number of enterprises and/or stakeholders served Economic impact in dollars generated per state appropriated dollar Number of jobs created or saved Number of startups served during a fiscal year Number of startups that graduate from an Institute incubator within three years and become scalable businesses Capital investment in current incubator companies Number of technology jobs in current and graduate incubator companies Number of startups graduating from EI2 incubator that remain in Georgia 8,066 10,752 8,157 8,902 $384.40 $305.83 $292.57 $393.45 25,291 15,724 16,304 25,868 709 1,116 790 899 3 7 5 10 $823,099,510 $468,612,601 $456,304,749 $618,031,000 2,260 2,826 2,782 3,403 83 90 93 63 Forestry Cooperative Extension Number of service programs for outreach on forestry conservation Number of public service publications Number of service participants per full-time equivalent faculty 525 80 3,125 602 198 2,470 523 186 2,383 463 165 1,953 Forestry Research Number of research proposals External funds earned per state appropriated dollar Number of research publications External sponsored research funds generated Percentage of research proposals that were awarded funding 119 $3.91 249 $10,670,378 80.67% 103 $3.48 249 $10,113,377 93.20% 86 $3.12 199 $9,402,385 36.04% 178 $3.50 295 $10,562,784 43.26% Georgia Archives Number of on-site researchers Number of people served in-person Cubic feet of records stored at the Archives Building Cubic feet of records stored at the State Records Center 4,328 9,693 83,820 183,250 4,429 8,109 84,280 183,000 4,043 8,182 84,504 175,972 2,515 6,208 84,851 176,019 89 Program Performance Measures: Number of people served with inquiries made remotely (phone, e-mail, and mail) Number of scanned images available to the public on the Internet (Archives Virtual Vault) Number of unique visitors to the Georgia Archives web site Number of students, teachers, and the public trained/educated Georgia Archives workshops/lectures Number of sessions on the Georgia Archives web site FY 2017 Actual 7,828 1,644,825 83,532 5,363 142,410 FY 2018 Actual 6,176 1,617,750 86,000 3,680 146,000 FY 2019 Actual 7,014 1,623,635 97,934 4,139 152,007 FY 2020 Actual 7,638 1,665,581 166,225 3,693 229,920 Georgia Cyber Innovation and Training Center Number of events held at the Georgia Cyber Innovation and Training Center Percentage of Augusta University and Augusta Technical College students in postsecondary degree or certificate programs participating in courses located at the Cyber Center to complete academic requirements Number of unique training modules created by the Cyber Workforce Academy Percentage of high school and postsecondary students who receive internships or job offers in the cybersecurity industry after participating in academic programs at the Cyber Center Number of federal, state, and local government personnel that participated in continuing education at the Cyber Center Percentage of Cyber Center tenants with interns from Augusta University and Augusta Technical College N/A N/A 344 183 N/A N/A 38% 51% N/A N/A 18 13 N/A N/A N/A 4% N/A N/A 784 276 N/A N/A N/A 33% Georgia Research Alliance Research & Development (R&D) grants awarded to Georgia Research Alliance's (GRA) Academy of Eminent Scholars Average amount in R&D grants per Eminent Scholar researcher Start-up companies launched via the GRA Ventures Program (Ventures Program focuses on commercializing technologies and discoveries emerging from Georgia's research universities) presently operating in Georgia Average annual revenue per company launched through support from the GRA Venture program Number of Georgia-based jobs presently supported through non-state R&D grants competitively awarded to GRA Eminent Scholars and companies launched via the GRA Ventures Program Private capital funding received by venture development companies participating in the GRA Ventures Program Private contributions made to the GRA Venture Fund LLC Percentage of companies launched through support from the GRA Venture program which are still in operation in Georgia after four years Dollars of external funds generated per state dollar N/A $539,078,949 $610,690,246 $687,475,115 N/A $8,293,633 $9,114,780 $10,260,823 156 160 180 195 $1,266,973 $970,000 $613,000 N/A 2,790 2,861 3,483 3,550 $45,136,500 $68,962,727 $152,270,701 N/A $1,320,050 $2,630,267 $3,167,398 $2,012,162 84% 85% 81% 81% N/A $158.35 $90.29 $103.79 Georgia Tech Research Institute External sponsored research funds generated Dollars of external research funds generated per state appropriated dollar $377,046,684 $497,029,120 $643,433,029 $685,338,345 $64.89 $81.86 $105.57 $117.05 90 Program Performance Measures: Estimated total economic impact of Georgia Tech Research Institute's sponsored funded research and activities Number of new sponsored projects Number of patents acquired each year Economic impact of state funded projects on Georgia Number of K-12 students participating in STEM Direct to Discovery (D2D) programming Number of K-12 educators who participate in STEM professional development events Percentage of subcontracts with small businesses, including women-owned, veteran-owned, disabled veteran-owned, minority-owned, and historically black colleges and universities (HBCUs), on sponsored research contracts Marine Institute Total income from all facility fees and Indirect Cost Recovery Number of peer reviewed publications, theses, and dissertations stemming from Marine Institute-based research Number of students receiving instructional time at Marine Institute Number of people who visit Marine Institute as part of a guided tour Percentage of Marine Institute facilities currently in "good" or "excellent" condition Number of beds occupied by instructional and research participants Annualized dollars leveraged for the University of Georgia through grants requiring use of Marine Institute facilities FY 2017 Actual $821,961,771 FY 2018 Actual $1,083,523,482 FY 2019 Actual $1,402,684,003 FY 2020 Actual $1,494,037,592 803 925 856 859 0 2 3 9 $12,667,934 $13,237,045 $13,287,004 $12,764,314 N/A N/A 12,775 2,550 565 543 890 335 N/A N/A 37.9% 32.4% $169,310 36 511 353 70% 3,512 $1,852,408 $175,884 34 582 315 85% 3,774 $1,755,943 $220,981 35 576 312 88% 4,193 $1,627,402 $243,792 34 328 261 89% 3,255 $1,614,120 Marine Resources Extension Center Number of consultations with Marine Extension coastal marine constituents Number of individuals trained by Marine Extension in a Hazard Analysis Critical Control Point (HACCP) course for the safe processing and handling of seafood Total dollars generated from new commercial aquaculture operations including hard clams and oysters Number of local governments assisted Number of K-12 students reached through educational programming 59,313 52 $3,518,409 36 5,564 48,730 55 $4,913,035 24 5,463 38,644 64 $3,124,966 25 5,639 49,671 28 $2,959,090 23 2,910 Medical College of Georgia Hospital and Clinics Percentage of residency trainees at a Chief residency level Residency program graduation rate 27.0% 92.9% 25.4% 91.7% 25.8% 92.1% 27.7% 91.8% Public Libraries 91 Program Performance Measures: Number of circulations in Georgia public libraries Percentage of Georgians with a library card Total number of individual user sessions to access the Internet at Georgia Public Libraries Number of interlibrary PINES loans Local library staff attending continuing education provided by GPLS Percentage of those eligible for Library for the Blind and Physically Handicapped services utilizing GLASS Number of talking book circulations Number of professional assistance communications with local library system staff Children's program attendance Percentage of total circulations that are e-books Percentage of active cardholders with at least one incidence of loan activity Public Service/Special Funding Initiatives Return on investment in terms of external grant and other funding generated per state appropriated dollar related to the Augusta University Cardiology Center Special Funding Initiative Percentage of participants in the Georgia Cancer Center's treatments and clinical trials who are part of minority or underserved populations Percentage of Adrenal Center patients who enroll in studies Number of residents and medical students participating in clinical rotations at the Adrenal Center FY 2017 Actual 33,006,395 40.62% 16,292,437 661,146 6,766 9.42% 454,631 102,283 2,119,005 3.96% 18.00% $1.70 38% N/A N/A FY 2018 Actual 35,187,554 40.20% 16,362,472 689,930 9,397 9.65% 436,548 165,088 1,983,055 4.76% 18.50% $1.90 53% N/A N/A FY 2019 Actual 36,017,619 40.79% 15,788,824 759,323 3,809 9.90% 444,021 155,745 1,837,524 6.47% 19.58% $1.30 41% 31% 31 FY 2020 Actual 28,938,310 40.33% 11,005,877 658,853 11,556 5.96% 658,357 201,057 1,382,086 8.54% 17.55% $1.80 38% 21% 50 Regents Central Office Employee turnover rate Average number of days to process a payment Number of audit findings for the Regents Central Office Percentage of payments made electronically Total payments processed Number of online database searches on GALILEO Percentage of respondents surveyed annually who agree/strongly agree that GALILEO is a valuable service Average percentage cost increase in employee health benefits over prior year 9.49% 41 1 71% 5,478 26,384,400 94.00% 2.99% 9.00% 39 0 80% 7,185 26,454,847 94.50% 3.35% 10.80% 40 0 81% 7,667 24,803,395 91.30% 7.45% 12.28% 35 N/A 80% 7,214 23,328,550 91.90% -3.26% 92 Program Performance Measures: Number of engagements (assurance, consulting, and investigation) completed by USG Internal Audits Communicate Key Board Actions/USG News (number of news releases) Number of media inquiries Number of page views on USG webpages (public inquiries) Number of social media posts Number of open records requests Percentage of new and under-represented service provider participation for design and construction Percentage of rented space directly related to unmet campus needs Number of degree programs approved Number of degree programs terminated Number of Georgia RCP Optometry students completing/graduating from the program Skidaway Institute of Oceanography Number of peer reviewed articles published Average sponsored dollars generated per state appropriated dollar Average research dollars generated per faculty member Percentage of beds occupied by instructional program participants (32 beds available year-round) Number of consultations or external counseling presentations Students receiving full days of researched based instruction FY 2017 Actual 227 34 654 3,683,958 222 71 36% 28.67% 44 108 12 FY 2018 Actual 255 31 508 3,987,577 316 127 10% 30.11% 49 50 11 FY 2019 Actual 214 26 453 4,432,864 214 127 20% 27.92% 33 36 9 FY 2020 Actual 194 29 414 4,536,426 344 135 14% 20.67% 39 21 13 44 $3.28 $397,647 20.95% 273 4,649 33 $2.23 $272,207 17.19% 227 4,790 28 $1.64 $263,124 20.00% 159 3,878 22 $1.54 $238,245 4.20% 180 1,476 Teaching Number of students enrolled at University System of Georgia institutions Total sponsored fund revenue (in millions) Percentage of first-year, full-time students graduating within three years for an associate's degree or transferring to a bachelor's degree program systemwide Percentage of first-year, full-time students graduating within six years (systemwide) for a bachelor's degree Percentage of first-year, full-time students retained systemwide In-state tuition affordability ranking for the University System of Georgia's public four-year institutions among the 16 member states of the Southern Regional Education Board 321,549 $1,831 41.3% 58.0% 81.6% 6 325,203 $1,904 43.7% 60.5% 81.5% 4 328,712 $2,051 44.2% 62.9% 80.3% 4 333,507 $2,326 43.9% 63.2% 81.3% N/A 93 Program Performance Measures: Average student cumulative debt load upon completion of degree or credential per undergraduate student systemwide Average student cumulative debt load upon completion of degree or credential per graduate student systemwide FY 2017 Actual $15,878 $23,458 FY 2018 Actual $15,621 $22,178 FY 2019 Actual $15,336 $21,893 FY 2020 Actual $14,897 $21,896 Veterinary Medicine Experiment Station Total extramural research funding Extramural research dollars generated per state appropriated dollar Total scientific publications Number of poultry birds impacted by the Poultry Diagnostic and Research Center visits (number of birds seen) Number of diagnostic lab services provided by Poultry Diagnostic and Research Center (total diagnostic lab accessions) $29,316,615 $10.54 484 17,560,000 105,402 $34,823,378 $11.65 415 8,440,000 60,997 $26,734,371 $7.41 497 2,500,000 74,346 $36,872,910 $8.27 508 4,450,000 26,545 Veterinary Medicine Teaching Hospital Total number of veterinary cases Average net income per case Percentage of clients surveyed who rate the services received as good or excellent Number of individuals enrolled in the veterinary technician program supported by state funds Average revenue per case Percentage of total cases visited by field services Average turnaround time per case in days Percentage of residents who pass the board examination in their particular specialty Percentage of veterinary students who remain in Georgia for at least five years after graduating 28,721 $19.05 99% 38 $652.31 6.1% N/A 100% N/A 28,394 $23.55 99% 35 $682.41 5.1% N/A 100% N/A 31,432 $32.82 99% 35 $672.64 5.4% 4.0 75% 80% 28,779 $25.42 99% 35 $755.31 4.7% 4.4 100% 85% 94 Program Performance Measures: Board of Regents of the University System of Georgia: Attached Agencies Payments to Georgia Military College Junior Military College Junior college fall enrollment Junior college state appropriated dollar per student Junior college graduation rate Junior college graduation/four year college transfer rate FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual 8,234 $599.55 28% 48% 8,595 $413.30 29% 46% 8,812 $443.97 28% 43% 8,766 $440.73 32% 47% Payments to Georgia Military College Preparatory School Preparatory school fall enrollment Preparatory school state appropriated dollar per student Preparatory school graduation rate Percentage of students who obtained a score of (3) or higher on advanced placement exams Payments to Georgia Public Telecommunications Commission Number of listeners using Georgia Public Broadcasting radio resources weekly Number of unduplicated households viewing Georgia Public Broadcasting T.V. resources monthly Number of unduplicated visitors using Georgia Public Broadcasting new media resources Number of media assets downloaded/streamed by education users Percentage of total operating expenditures supported by state funding Cost to raise a dollar 576 $4,100.89 100% 76% 569 $4,612.45 100% 88% 670 $4,601.96 100% 96% 738 $5,346.69 100% 92% 350,100 1,532,084 2,883,984 6,932,470 44% $0.51 379,100 1,382,693 3,271,839 7,718,347 44% $0.50 320,600 1,246,680 4,237,861 8,200,000 39% $0.52 308,800 1,131,798 8,191,333 11,200,000 39% $0.42 95 Program Performance Measures: Department of Revenue Forestland Protection Grants Number of jurisdictions reimbursed under the Forestland Protection Act Number of reimbursements Amount of reimbursements Average time in days from application to award payment Number of acres of forestland preserved under the Forestland Protection Act Average amount of reimbursement claims FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual 125 136 149 210 240 501 291 356 $29,072,351.00 $73,452,840.91 $44,396,180.52 $44,061,290.13 385 341 299 146 4,867,328 5,219,266 5,369,122 5,647,903 $230,733.00 $284,701.00 $297,960.00 $206,861.00 Industry Regulation Number of alcohol inspections Percentage of alcohol inspections in compliance Number of tobacco inspections Percentage of tobacco inspections in compliance Average Alcohol/Tobacco/COAM inspections per sworn Alcohol and Tobacco Division Officer Dollar amount collected by Alcohol and Tobacco Division staff Number of underage alcohol investigations Percentage of investigated vendors making illegal underage alcohol sales Number of underage tobacco investigations Percentage of investigated vendors making illegal underage tobacco sales 5,726 6,667 6,565 5,055 83.00% 86.00% 90.00% 94.80% 5,428 5,787 5,237 4,216 93.00% 91.00% 94.00% 97.60% 259 390 393 281 $2,195,000.00 $2,035,622.00 $7,279,607.00 $6,587,662.58 3,360 3,273 3,826 3,150 8.00% 6.00% 7.00% 5.50% 3,683 3,898 4,713 3,159 8.00% 8.00% 7.00% 3.70% Local Government Services Number of resolved Unclaimed Property claims Total amount of local tax distributions 5,104 5,951 14,857 27,195 $4,566,511,825 $5,033,004,714 $5,557,949,758 $5,657,301,482 Local Tax Officials Retirement and FICA Amount of Employee Retirement System benefits paid for local retirement Number of officials and staff participating in Employee Retirement System Amount of FICA paid for local retirement $8,930,712 857 $681,314 $9,916,664 796 $681,314 $7,784,855 732 $681,314 $11,099,469 677 $681,314 96 Program Performance Measures: Motor Vehicle Registration and Titling Amount of revenue from motor vehicle registrations (in millions) Number of motor vehicle titles processed (in millions) Number of motor vehicle registrations processed Number of motor vehicle registrations renewed online Salvage inspections completed statewide Percentage of each private contractor's inspection reports reviewed by state salvage inspectors Percentage of each private contractor's inspections that are visually inspected by state salvage inspectors Percentage of compliant contractor salvage vehicle inspections FY 2017 Actual $297 3 9,578,056 1,024,505 22,695 4.35% 1.21% 92.00% FY 2018 Actual $293 3 9,639,665 1,148,227 23,060 7.34% 6.26% 98.67% FY 2019 Actual $288 3 10,022,751 1,271,294 17,271 8.43% 8.93% 99.60% FY 2020 Actual $278 3 9,921,284 2,535,178 17,813 7.27% 21.49% 99.51% Office of Special Investigations Amount of fraud prevented per fiscal year Total number of returns reviewed Number of returns reversed Cases worked Vin/Title Fraud Unit Arrest made Vin/Title Fraud Cases investigated by Tax Special Agents Cases prosecuted by Tax Special Agents Arrests made by Tax Special Agents $171,425,186 $332,706,020 $146,672,787 4,605,272 4,770,866 4,871,086 14,249 195,963 8,032 275 247 401 20 47 28 276 197 128 68 15 18 67 241 298 $97,431,510 4,278,440 11,315 548 67 153 19 64 97 Program Performance Measures: Tax Compliance Number of telephone calls seeking assistance in the 11 Regional Offices FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual 148,526 143,676 152,457 151,210 Number of walk-in taxpayers seeking assistance in the 11 Regional Offices 20,354 21,203 22,455 20,287 Average collections per out-of-state auditor $2,472,029.00 $2,776,620.00 $3,697,304.70 $2,079,715.04 Total revenue agent collections $571,165,133.00 $577,124,520.21 $644,513,035.88 $684,210,124.07 Average collections per in-state auditor $888,281.00 $2,001,849.00 $1,605,139.20 $966,242.27 Average collections per field revenue agent $3,461,606.00 $3,497,724.36 $5,370,941.97 $5,701,751.03 Average number of hours per audit by tax type - Sales and Use Tax 48 57 55 58 Average number of hours per audit by tax type - Individual Income Tax 1 1 1 1 Average number of hours per audit by tax type - Withholding Tax 3 2 10 5 Average number of hours per audit by tax type - Miscellaneous Taxes including IFTA, IRP, Tobacco, Alcohol, Unclaimed Property Number of audits completed 26 93,892 40 103,031 45 113,702 39 87,850 Percentage of audits found to be in compliance 34.00% 36.00% 42.00% 40.00% Total in state auditor collections $59,514,834.00 $134,123,876.00 $118,780,300.59 $67,636,958.59 Total out-of-state auditor collections $88,993,034.00 $102,734,945.00 $151,589,492.60 $83,188,601.74 Tax Policy Number of taxpayer conferences completed 102 136 104 92 Number of Georgia Tax Tribunal cases resolved during automatic remand period 719 531 491 N/A (calendar year) Number of letter rulings issued 42 58 21 64 98 Program Performance Measures: Taxpayer Services Percentage of person surveyed who attended taxpayer education workshops who reported that the program was beneficial Number of in-bound calls Number of calls answered Percentage of inbound calls answered Percentage of inbound calls abandoned Average call wait times (in seconds) Average number of calls answered per customer service representative Number of taxpayer workshops provided Total number of taxpayer workshop attendees Total returns processed Total returns processed by type - Withholding Total returns processed by type - Corporate Total returns processed by type - Sales Total returns processed by type - Individual Percentage of individual tax returns filed electronically Percentage of withholding tax returns filed electronically Percentage of corporate tax returns filed electronically Percentage of sales tax returns filed electronically Percentage of total tax returns filed electronically Average time to process a return (days) Average time to process an electronic filing - individual (days) Average time to process a paper return - individual (days) FY 2017 Actual N/A 1,076,225 797,923 74.00% 25.68% 360 14,189 21 209 8,116,274 1,563,067 288,429 1,349,188 4,543,121 86.46% 90.44% 77.24% 97.05% 88.26% 11.01 1.27 20.75 FY 2018 Actual N/A 966,307 614,977 64.00% 36.00% 1,111 13,666 14 236 8,298,369 1,417,296 271,304 1,479,053 4,780,718 87.68% 92.89% 84.40% 97.15% 89.92% 34.77 2.76 66.78 FY 2019 Actual N/A 876,341 618,283 70.55% 29.45% 1,260 13,616 15 325 8,555,671 1,338,904 347,140 1,500,004 5,026,944 85.32% 98.44% 77.63% 99.85% 89.77% 22.86 4.91 40.81 FY 2020 Actual N/A 665,747 638,437 95.90% 4.10% 89 10,134 28 542 8,030,005 1,365,223 337,926 1,555,983 4,770,873 90.67% 97.51% 81.81% 99.84% 92.46% 16.90 3.75 30.06 99 Program Performance Measures: Secretary of State Corporations Number of total corporation filings processed Number of new corporations filings completed Number of Corporations call center calls recieved Number of Corporations call center calls answered Percentage of Corporations call center calls abandoned Average speed of Corporations call center calls answered in minutes Elections Number of elections Number of registered voters Number of training classes offered online through E-Learn system Number of E-Learn users trained Number of State Election Board Cases Investigations Number of completed investigations Number of regular inspections Fines collected Average number of days to complete an investigation Office Administration (SOS) Number of audit findings Agency Turnover Rate Professional Licensing Boards Number of licensed professionals regulated Number of license renewals processed Number of new applications processed FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual 823,890 142,529 234,671 225,446 4% 4.50 951,005 145,428 230,225 218,789 5% 4.57 1,126,171 163,241 246,082 220,330 10% 4.45 1,145,965 189,381 203,647 183,446 10% 66.35 328 6,920,907 47 1,716 50 484 6,718,591 45 1,881 113 304 6,724,215 28 1,313 109 190 7,007,998 70 1,866 124 1,065 1,274 1,476 9,107 10,969 12,960 $890,725.00 $1,005,725.00 $1,104,900.00 121.51 161.00 183.00 1,206 9,264 $710,650.00 97.00 1 10.8% N/A 17.9% N/A 27.3% N/A 20.5% 1,040,090 193,865 54,592 1,186,840 195,477 51,319 1,229,161 201,328 62,749 1,136,556 195,348 60,473 100 Program Performance Measures: Board meeting expense (per diem/mileage) Average number of days to process new applications Average number of days to process renewal applications Number of licenses renewed online Percentage of licenses renewed online Percentage of new applications approved Total number of license revocations Number of PLB call center calls recieved Number of PLB call center calls answered Percentage of PLB call center calls abandoned Average speed of PLB call center calls answered in minutes Securities Fines collected Number of securities offerings processed Number Charities filings Number of registered Broker-Dealers Number of registered Broker-Dealer Agents Number of registered Investment Adviser firms Number of registered Investment Adviser Representatives Number of securities investigations closed Number on investigations received in fiscal year Number of investigations in progress Number of completed examinations of registered Investment Advisor firms Average number of examinations conducted per auditor Number of Administrative Orders FY 2017 Actual $238,252.60 17 3.8 185,896 96% 75% 36 315,786 303,773 4% 4.00 FY 2018 Actual $216,791.04 17 4.9 189,047 97% 77% 77 328,559 311,817 5% 4.40 FY 2019 Actual $214,013.06 17 2.3 196,178 97% 86% 9 342,341 304,315 11% 2.67 FY 2020 Actual $153,877.55 17 4.1 192,144 98% 75% 29 284,921 254,553 11% 2.02 $6,500 5,907 4,510 1,993 193,285 2,709 13,249 81 70 130 39 19.5 18 $24,600 6,206 4,695 1,948 197,780 2,837 13,272 63 86 130 30 15.0 13 $20,000 8,315 6,115 1,901 201,691 2,934 13,415 166 119 163 13 13.0 25 $505,000 6,689 4,875 1,961 236,602 3,208 16,535 62 138 275 6 6.0 23 101 Program Performance Measures: Number of Cemeteries Annual Financial Report Review Examinations Number of Cemeteries Filings FY 2017 Actual N/A N/A FY 2018 Actual N/A N/A FY 2019 Actual N/A N/A FY 2020 Actual 193 314 102 Program Performance Measures: Secretary of State: Attached Agencies Real Estate Commission Agency investigations resulting in imposing a disciplinary action on a license Percentage of Georgia passing rates on qualifying real estate salesperson examinations that surpass the national average Percentage of all completed applications processed within 5 business days of receipt Agency investigations completed in a fiscal year Georgia Access to Medical Cannabis Commission Board Member Per Diem/Mileage Number of Cannabis Commission automated call center calls answered Number of Class 1 Production License applications received Number of Class 1 Production Licenses regulated Number of Class 2 Production License applications received Number of Class 2 Production Licenses regulated Number of Dispensing Licenses applications received Number of Dispensing Licenses regulated Number of license renewals processed Number of new applications processed Percentage of new applications approved Average number of days to process new applications Number of licenses renewed Average number of days to process renewal applications Total number of license revocations Fines Collected Number of complaints received Number of open complaints Number of complaints closed FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual 168 6% 98% 1,889 204 1% 97% 2,170 176 3% 97% 1,924 154 4% 95% 1,557 N/A N/A N/A $3,058.67 N/A N/A N/A 0 N/A N/A N/A 0 N/A N/A N/A 0 N/A N/A N/A 0 N/A N/A N/A 0 N/A N/A N/A 0 N/A N/A N/A 0 N/A N/A N/A 0 N/A N/A N/A 0 N/A N/A N/A 0 N/A N/A N/A 0 N/A N/A N/A 0 N/A N/A N/A 0 N/A N/A N/A 0 N/A N/A N/A 0 N/A N/A N/A 0 N/A N/A N/A 0 N/A N/A N/A 0 103 Program Performance Measures: Number of regular inspections Number of investigations opened in fiscal year Number of investigations in progress Number of investigations closed Investigations resulting in imposing a disciplinary action on a license Average number of days to complete an investigation FY 2017 Actual N/A N/A N/A N/A N/A N/A FY 2018 Actual N/A N/A N/A N/A N/A N/A FY 2019 Actual N/A N/A N/A N/A N/A N/A FY 2020 Actual 0 0 0 0 0 0 104 Program Performance Measures: Georgia Student Finance Commission Commission Administration (GSFC) Number of active registered GAfutures.org users Number of lottery funded scholarships and grants disbursed Number of state general funded scholarships and grants disbursed Number of students and parents met with for postsecondary advising and financial counseling Percentage of students completing the Free Application for Federal Student Aid (FAFSA) in rural districts Percentage of institutions reviewed with monetary findings greater than $10,000 FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual 304,528 376,191 124,352 90,782 N/A 26.5% 691,166 364,478 138,841 117,400 N/A 33.3% 921,724 377,551 155,356 110,799 45.8% 24.1% 1,108,609 396,914 166,466 89,432 47.3% 40.7% Dual Enrollment Number of awards disbursed Average dollar amount per award Number of semester credit hours Number of quarter credit hours Number of students served Percentage of Dual Enrollment participants who earned a certificate or associates degree prior to high school graduation Engineer Scholarship Number of students obtaining forgivable loans Average dollar amount per award Percentage of students repaying loans through service Number of recipient graduates 67,140 $1,022.00 401,703 39,399 35,945 7.5% 83,518 $1,034.00 485,688 69,067 43,654 8.8% 100,312 $1,043.00 576,644 84,234 51,949 7.7% 111,156 $881.53 632,591 92,921 58,347 5.6% 311 $3,423.00 24.57% 35 311 $3,394.00 26.00% 65 315 $3,417.00 38.00% 44 317 $3,349.86 37.20% 67 Georgia Military College Scholarship Number of students awarded scholarships Average dollar amount per student Percentage of students repaying loans through service Percentage of students with four or more awards 84 $14,594 21% 45.2% 85 $11,247 28% 49.4% 80 $12,232 36% 43.8% 86 $13,537 10.7% 45.3% HERO Scholarship 105 Program Performance Measures: Number of awards disbursed Average dollar amount per award Number of students receiving Helping Educate Reservists and their Offspring (HERO) scholarships HOPE GED Number of students receiving the HOPE GED grant Percentage of issued HOPE GED vouchers redeemed Number of GED diplomas issued by Technical College System of Georgia Percentage of HOPE GED recipients who earn a postsecondary credential from the Technical College System of Georgia HOPE Grant Number of HOPE Grant awards disbursed Average dollar amount per HOPE Grant award Number of students receiving the HOPE Grant Number of Zell Miller Grant awards disbursed Average dollar amount per Zell Miller Grant award Number of students receiving Zell Miller Grant Number of HOPE Career Grant awards disbursed Average dollar amount per HOPE Career Grant award Number of students receiving HOPE Career Grant FY 2017 Actual 474 $922 264 FY 2018 Actual 393 $925 226 FY 2019 Actual 254 $950 143 FY 2020 Actual 369 $943 213 1,027 18.00% 5,636 30.20% 996 18.00% 5,653 33.00% 846 12.60% 6,714 36.83% 845 15.7% 4,932 36.90% 66,788 $571.00 43,402 22,116 $770.00 13,942 23,589 $415.00 15,380 53,970 $590.00 35,455 18,962 $781.00 12,033 24,451 $415.00 16,299 44,730 $631.00 29,608 16,838 $808.00 10,526 32,489 $405.00 21,200 44,290 $665.27 29,677 15,818 $904.36 10,257 40,398 $401.96 25,967 HOPE Scholarships - Private Schools Number of HOPE Scholarship awards disbursed Average dollar amount per HOPE Scholarship award Number of private school students receiving the HOPE Scholarship Number of Zell Miller Scholarship awards disbursed Average dollar amount per Zell Miller Scholarship award Number of private school students receiving the Zell Miller Scholarship 22,537 $1,657.00 10,852 4,387 $2,040.00 2,151 22,968 $1,704.00 11,055 4,905 $2,083.00 2,390 23,961 $1,752.00 11,366 5,776 $2,142.00 2,798 23,545 $1,814.55 11,478 6,344 $2,582.80 3,082 106 Program Performance Measures: Percentage of HOPE Scholarships Private Schools recipients who permanently lose scholarship eligibility by failing to maintain the required grade point average Percentage of HOPE Scholarships Private Schools recipients who lose scholarship eligibility by meeting the maximum number of years for eligibility prior to receiving a bachelor's degree HOPE Scholarships - Public Schools Number of HOPE Scholarship awards disbursed Average dollar amount per HOPE Scholarship award Number of public school students receiving the HOPE Scholarship Number of Zell Miller Scholarship awards disbursed Average dollar amount per Zell Miller Scholarship award Number of public school students receiving the Zell Miller Scholarship Percentage of HOPE Scholarships Public Schools recipients who permanently lose scholarship eligibility by failing to maintain the required grade point average Percentage of HOPE Scholarships Public Schools recipients who lose scholarship eligibility by meeting the maximum number of years for eligibility prior to receiving a bachelor's degree Low Interest Loans Number of loan applications processed Average dollar amount of loan Number of students obtaining Low Interest Loans Percentage of students receiving loans who are also eligible to receive the Federal Pell Grant Percentage of eligible applicants who received a loan Percentage of recipients defaulting on loans FY 2017 Actual N/A N/A FY 2018 Actual N/A N/A FY 2019 Actual 0.5% 1.6% FY 2020 Actual 0.9% 1.1% 183,242 $1,957.00 88,812 44,064 $3,723.00 20,102 N/A N/A 187,586 $2,000.00 91,014 50,639 $3,764.00 23,097 N/A N/A 194,477 $2,044.00 93,914 58,704 $3,707.00 26,679 0.5% 1.6% 199,499 $2,072.06 95,880 66,175 $3,745.26 29,817 0.6% 1.3% 8,943 $4,803.00 7,157 74.00% 80.20% N/A 6,967 $5,050.00 5,675 73.90% 84.00% N/A 7,097 $5,216.00 5,528 72.80% 80.27% 21.7% 7,422 $5,380.78 5,585 73.4% 76.9% 36% North Georgia Military Scholarship Grants Number of students awarded scholarship Average dollar amount per student Percentage of students repaying loans through service Percentage of students with six or more awards Percentage of borrowers in repayment status that defaulted 179 $15,688.00 50.64% 30.70% 6.00% 186 $15,589.00 54.00% 32.00% 9.00% 189 $15,833.00 54.70% 47.00% 11.79% 179 $16,227.89 55.4% 34.1% 7.5% North Georgia ROTC Grants 107 Program Performance Measures: Number of awards disbursed Average dollar amount per award Number of students receiving the Reserve Officers' Training Corps grant Number of students receiving Reserve Officers' Training Corps Grant for Future Officers Public Safety Memorial Grant Number of awards disbursed Average dollar amount per award Number of students receiving the Public Safety Memorial Grant Percentage of eligible applicants awarded FY 2017 Actual 850 $1,055.00 298 190 FY 2018 Actual 809 $1,271.00 289 188 FY 2019 Actual 802 $1,272.00 271 192 FY 2020 Actual 824 $1,252.12 288 175 68 $7,620.00 36 100.00% 63 $7,867.00 33 100.00% 55 $7,700.00 31 100.00% 56 $7,650.59 29 100.00% REACH Georgia Scholarship Number of REACH Scholarships funded with State Funds Number of awards disbursed Percentage of REACH high school graduates receiving an award within two years of graduation Average number of awards per student Number of secondary students enrolled in REACH Scholarship Average high school GPA for graduating cohort Average dollar amount per award Average college GPA for REACH Scholars Percentage of REACH Scholars graduating from high school 455 N/A N/A N/A 623 3.5 N/A N/A 100% 275 32 94.44% 1.88 1,062 3.3 $1,250.00 N/A 97% 459 55 84.00% 1.96 1,665 3.2 $1,215.00 2.6 100% 537 177 64.70% 1.86 2,224 3.3 $1,227.47 3.1 100% Service Cancelable Loans Number of Georgia National Guard (GNG) students awarded scholarships Average dollar amount per GNG student Percentage of GNG recipients repaying through service Percentage of GNG recipients defaulting on loans Average GPA for students participating in GNG 29 $3,624.00 N/A N/A N/A 256 $2,897.00 N/A N/A N/A 264 $2,776.00 5.4% 1.2% 2.6 351 $2,993.00 24.4% 8.7% 2.7 108 Program Performance Measures: Percentage of Georgia Veterinary Education Loan Repayment (GVELRP) applicants awarded Tuition Equalization Grants Number of awards disbursed Average dollar amount per award Number of students receiving the Tuition Equalization Grant FY 2017 Actual N/A FY 2018 Actual N/A FY 2019 Actual 100% FY 2020 Actual 100% 55,820 $394.00 28,577 54,026 $415.00 27,652 53,878 $420.00 27,759 53,884 $422.34 27,964 109 Program Performance Measures: Georgia Student Finance Commission: Attached Agencies Nonpublic Postsecondary Education Commission Percentage of authorized colleges and schools that meet prescribed academic and financial standards annually without remediation Average number of schools assigned to each full time Regulatory Specialist Average number of working days to fill student transcript requests Total number of student complaints received Total number of schools authorized by NPEC Total number of student transcript requests Percentage of schools authorized by NPEC that grant degrees Total number of SARA authorized schools Total number of adverse actions taken against institutions Average payout for Tuition Guaranty Trust Fund claims Number of in-state students taking courses under SARA Number of out-of-state students taking courses under SARA Percentage of programs denied due to not meeting minimum standards on annual review FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual 87.00% 58 6 38 290 689 45.00% 63 55 $3,391.00 63,986 53,778 N/A 65.00% 58 7 13 291 531 54.00% 70 55 $2,667.00 65,365 50,639 N/A 66.00% 59 7 24 291 714 49.00% 74 46 $8,356.00 67,439 47,785 N/A 88.00% 62 4.4 75 312 708 47.00% 78 24 $5,522.00 N/A N/A 0.4% 110 Program Performance Measures: Teachers Retirement System Local/Floor COLA Number of individuals receiving floor and cost of living adjustments (COLAs) Percentage of on-time payments made to retirees Average monthly state-funded payment amount per recipient System Administration (TRS) Number of retirees and beneficiaries receiving benefits Total benefits payments made (in millions) New retiree on-time processing rate Percentage of accurate responses in processing member service requests Number of findings in annual financial audit Agency turnover rate (excluding Division of Investments) FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual 24 100% $812 19 100% $901 16 100% $885 13 100% $972 122,629 $4,461.00 98.8% 99.0% 0 5.0% 127,223 $4,700.00 97.5% 99.0% 0 5.0% 131,802 $4,950.00 98.1% 99.0% 0 5.0% 135,649 $5,192.00 98.9% 96.0% 0 8.0% 111 Program Performance Measures: Technical College System of Georgia Adult Education Number of students served Percentage of Georgians without a high school credential that were served by TCSG Adult Education programs Number of enrollees in Adult Basic Education Number of enrollees in Adult Secondary Education Number of enrollees in Corrections Education (subset) Number of enrollees in English Literacy and Civics Number of students who completed one or more levels in Adult Basic Education Number of students who completed one or more levels in Adult Secondary Education Number of students who completed one or more levels in Corrections Education (subset) Number of students who completed more than one level in English Literacy and Civics Hours of professional development courses taken by adult education faculty, administration, and staff members Hours of professional development per adult education faculty, administration, or staff member Number of GED test takers who took all 4 tests GED passage rate Duplicate GED transcripts and diplomas issued Percentage of GED earners who attended a TCSG adult education program and then entered postsecondary education or a training program within one year of receiving diploma Departmental Administration (TCSG) Return on investment as measured by the economic impact of: Increase in annual earnings of Tech Ed graduates; Increase in annual earnings of GED graduates; Federal and other funds generated by technical colleges; estimated earnings from jobs created and saved by Quick Start (in millions) Number of requests for new reports submitted to the data center State funds per square foot FY 2017 Actual 41,149 3.60% 27,502 3,127 3,781 10,520 14,651 1,781 2,093 6,492 33,515 25 13,382 75.70% 27,957 21.90% $889.00 102 $24.12 FY 2018 Actual 41,041 3.60% 26,760 3,247 3,908 11,034 13,935 1,856 2,176 6,266 39,606 28 14,062 75.40% 27,115 18.20% $947.00 96 $24.37 FY 2019 Actual 37,980 3.50% 25,163 2,237 3,285 10,580 13,077 1,443 1,866 6,087 32,559 24 13,828 73.20% 28,710 17.42% $1,158.00 82 $26.46 FY 2020 Actual 32,205 3.00% 22,051 164 2,733 9,990 7,834 84 856 4,316 20,176 18 9,366 66.90% 27,075 9.59% $1,042.00 88 $24.47 Economic Development and Customized Services Number of unique companies served through customized business and industry training at technical colleges Total number of training hours provided through customized training contracts by technical colleges Total number of continuing education hours provided by technical colleges N/A 2,556 2,400 2,079 N/A 1,757,826 2,825,250 3,649,007 N/A 884,379 532,865 462,630 112 Program Performance Measures: Governor's Office of Workforce Development Number of individuals served Percentage of participants during the second quarter after exit that are employed - Adult, Dislocated Worker and Youth Percentage of participants during the fourth quarter after exit that are employed Adult, Dislocated Worker and Youth Median earnings of participants during the second quarter after exit from the program - Adult and Dislocated Worker Percentage of those participants enrolled in an education or training program who attain a credential - Adult, Dislocated Worker and Youth Number of Worker Adjustment and Retraining Notification Act (WARN) received Number of companies assisted through layoff aversion services Number of companies assisted through the Rapid Response business downsizing assistance FY 2017 Actual N/A N/A N/A N/A N/A N/A N/A N/A FY 2018 Actual 20,644 81.50% 82.10% $6,314.00 73.30% 69 5 59 FY 2019 Actual 21,267 82.30% 81.20% $8,068.00 68.50% 86 3 103 FY 2020 Actual 19,514 86.70% 83.60% $6,906.00 73.30% 461 2 383 Quick Start Number of Quick Start projects delivered Number of jobs created in Georgia with the assistance of Quick Start Number of individuals successfully trained by Quick Start Number of completed training-related materials produced Average number of jobs created per project Average support cost per project Number of meetings and presentations to prospect companies and representatives Number of informational marketing/communications materials developed and distributed 96 3,350 27,642 3,534 60 $29,750.00 69 33,125 79 4,790 32,212 3,164 138 $36,827.52 89 31,125 64 3,190 25,843 2,991 90 $37,084.00 62 28,500 60 3,584 18,511 2,755 77 $44,948.00 65 25,780 Technical Education Two-year graduation rate of students who are enrolled in an award program with 12 hours and at least one vocational course in their enrollment history Technical education retention rate Total enrollment in credit programs Percentage of total credit hours in occupational programs Number of students that graduated in HOPE Career Grant programs Percentage of total credit hours that are associated with dual enrollment programs 74.00% 68.00% 134,631 65.70% 17,777 11.10% 74.90% 68.10% 137,208 64.50% 25,307 13.50% 75.40% 70.80% 140,840 63.40% 31,934 16.20% 76.40% 71.50% 143,750 64.27% 29,491 17.78% 113 Program Performance Measures: State funds per credit hour Percentage of student enrollment over the age of 25 Percentage of dual enrollment students with over 15 credit hours who obtain a credential FY 2017 Actual $160.79 37.60% 28.90% FY 2018 Actual $170.22 35.69% 30.20% FY 2019 Actual $179.58 34.24% 32.50% FY 2020 Actual $163.43 32.70% 32.50% 114 Program Performance Measures: Department of Transportation Capital Construction Projects Percentage of construction funds authorized on schedule per the approved State Transportation Improvement Program as initially approved (Target: 80%) Note:The result does not include contract extensions or modifications. Percentage of projects completed on budget (Target: 90%) Metro Atlanta highway morning peak hour speeds (6 a.m. to 10 a.m.) on selected Key Performance Indicator corridors (Target: 40 mph) Percentage of projects constructed on schedule (Target: 80%) Note: The result includes only projects constructed on original contract time and excludes revised time. Capital Maintenance Projects Percentage of interstate miles meeting GDOT maintenance standards (90% goal) Percentage of state-owned non-interstate road miles meeting GDOT maintenance standards (90% goal) Percentage of state-owned bridges meeting GDOT maintenance standards (85% goal) Number of centerline miles of asphalt and concrete resurfacing completed on state routes annually (based on 1,800 centerline miles) FY 2017 Actual 79.00% 90.85% 36.99 65.11% 73.70% 71.42% 87.00% 1,290.00 FY 2018 Actual 75.00% 91.20% 35.35 61.05% 82.00% 81.30% 87.00% 811.75 FY 2019 Actual 69.00% 93.00% 53.00 57.00% 97.00% 98.00% 91.00% 755.00 FY 2020 Actual 82% 90% 59.00 65% 99.70% 98.11% 94.40% 889.00 Construction Administration Percentage of Right of Way (ROW) authorized on schedule per the approved State Transportation Improvement Plan (STIP) as initially approved Percentage of construction funds authorized on schedule per the approved STIP as initially approved. Note: The result does not include contract extensions or modifications. Ratio of the Engineer's Estimate (official estimate) to the award amount 56.00% 79.00% 106.17% 53.00% 75.00% 105.72% 58.00% 69.00% 100.60% 51.00% 82.00% 103.17% Data Collection, Compliance, and Reporting Percentage of miles in the public road system inventoried (includes all roads) Percentage of reports filed on time that assist in establishing Georgia's federal funding level (Target: 100%) Number of county maps produced annually (Target: 40) 30.38% 100.00% 45 21.83% 100.00% 47 21.00% 100.00% 50 35.96% 100.00% 53 Departmental Administration (DOT) Number of internal audit findings Number of state audit findings. Note: Findings are totaled by Calendar Year. Percentage of those DBE applications that actually received certification, as compared to the total number of DBE certifications applied for. Intermodal Percentage of airports meeting state licensing requirements (Target: 95%) Percentage of airports with instrument approaches (Target: 95%) 78 3 89.00% 79 7 90.00% 52 7 73.00% 83 0 85% 89.00% 89.00% 89.00% 88.00% 86.00% 89.00% 86.00% 89.00% 115 Program Performance Measures: Percentage of airports with runway lengths meeting system plan development goals (Target: 95%) Number of transit contracts provided to sub recipients Percentage of counties covered by transit contracts Number of days occurring between the receipt of Federal Transit Authority funds and the execution of Local Transit contracts Number of track miles rehabilitated Percentage of state appropriated funds used to leverage federal matching dollars for airport maintenance and improvement projects Value of state funded grant awards for airport maintenance and improvement projects FY 2017 Actual 87.00% 163 79.00% 90 15.22 23.36% $13,227,839 FY 2018 Actual 87.00% 115 77.00% 90 13.40 18.40% $14,071,419 FY 2019 Actual 86.00% 125 77.00% 30 6.95 41.00% $11,172,927 FY 2020 Actual 86.00% 205 77.00% 73 66.76 53.00% $13,693,402 Local Maintenance and Improvement Grants Number of projects funded Percentage of authorized funds expended Percent of available TE funds authorized in the year with a target of 90% Number of LAP certifications each year 555 98.10% 100.00% 16 556 97.90% 100.00% 6 560 98.00% 100.00% 25 564 98.63% 100.00% 26 Local Road Assistance Administration Percentage of off-system projects in the Statewide Transportation Improvement Program authorized to construction in the year programmed 86.40% 86.49% 85.00% 84.31% Percentage of local let road and bridge construction projects completed on schedule 80.49% 75.00% 72.00% 81.25% Amount of funds allocated for the Local Maintenance and Improvement Grants $165,562,234.00 $179,885,000.00 $172,050,000.00 $187,586,631.00 (LMIG) program Planning Number of fatalities (per calendar year) (Target: 41 per year reduction) Note: applies to Calendar Year 2018 Congestion costs (per auto commuter per calendar year) (Source: 2018 Urban Mobility Report (UMR), CY 2017) Metro Atlanta highway evening peak hour speeds (3 p.m. to 7 p.m.) on selected Key Performance Indicator corridors (Target: 40 mph) Number of participants enrolled in Georgia Commute Options (Note: This is reported by Calendar Year. The figure for 2016 is only a partial figure). from the database. The number of phases (PE, ROW, CONST) programMed in the STIP/TIP within the Freight Network The number of PE phases programmed in the STIP/TIP within the Freight Network The number of ROW phases programmed in the STIP/TIP within the Freight Network The number of CST phases programmed in the STIP/TIP within the Freight Network 1,549 $1,508.00 33 67,109 212 40 49 123 1,515 N/A 32 77,879 32 13 8 11 1502 N/A 49 28,253 88 49 9 30 N/A N/A 59 24,078 201 70 20 111 116 Program Performance Measures: Routine Maintenance Percentage of interstates meeting maintenance standards (Target: 90%) Percentage of state-owned non-interstate roads meeting maintenance standards (Target: 90%) Number of bridge inspections each year Percentage of state-owned bridges meeting GDOT maintenance standards (85% goal) Miles of pavement inspected each year FY 2017 Actual 73.70% 71.42% 8,800 87.00% 17,891 FY 2018 Actual 82.00% 81.30% 8,888 87.00% 18,889 FY 2019 Actual 97.00% 98.00% 8,414 91.00% 17,913 FY 2020 Actual 99.70% 98.11% 9,005 94.40% 17,913 Traffic Management and Control Number of fatalities (per calendar year) Number of Highway Emergency Response Operator (HERO) motor assists and Coordinated Highway Assistance and Maintenance Program (CHAMP) assists Note: Starting FY 2019 number includes both HERO and CHAMP assists while all the prior years include HERO assists only. Average Highway Emergency Response Operator (HERO) response time (in minutes) Travel time index-morning commute in general purpose lanes Time travel index-evening commute in general purpose lanes Morning Average Travel Time Index (Managed Lanes) Evening Average Travel Time Index (Managed Lanes) 1,549 102,156 1,528 111,600 12.00 1.37 1.49 1.03 1.04 12.00 1.40 1.52 1.14 1.07 1,502 143,590 10.25 1.30 1.40 0.79 0.79 N/A 277,143 11 1.20 1.30 0.85 0.85 117 Program Performance Measures: Department of Transportation: Attached Agencies Payments to State Road and Tollway Authority Percentage of Guaranteed Revenue Bonds, Reimbursement Revenue Bonds, or Grant Anticipation Revenue Bonds payment schedules reviewed prior to the 1st monthly payment (Target: 100%) Number of Guaranteed Revenue Bonds, Reimbursement Revenue Bonds, or Grant Anticipation Revenue Bonds Bond payments made to State Road and Tollway Authority Percentage of Guaranteed Revenue Bonds, Reimbursement Revenue Bonds, or Grant Anticipation Revenue Bonds payments made in accordance with the agreed upon payment schedule (Target: 100%) Percentage of funds allocated to the Georgia Transportation Infrastructure Bank program for qualified applications of Tier 1 and Tier 2 counties FY 2017 Actual 100.00% 2 100.00% 17.80% FY 2018 Actual 100.00% 2 100.00% 23.50% FY 2019 Actual 100.00% 2 100.00% 0.00% FY 2020 Actual 100.00% 2 100.00% 19.60% 118 Program Performance Measures: Department of Veterans Service Departmental Administration (DVS) Number of payments processed Percentage of payments processed electronically Average number of days to process payments Number of audit findings Agency turnover rate FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual 2,088 67.00% 0 0 15.50% 2,120 67.00% 0 0 19.00% 2,222 68.00% 1 0 21.00% 1,917 59.18% 1 0 20.00% Georgia Veterans Memorial Cemetery Total interments at State Veterans Cemeteries Total interments per year State maintenance cost per interment State cost per interment Percentage of graves marked timely (Veterans Affairs standard: 95% in 60 days or less Georgia War Veterans Nursing Homes Average daily census - Augusta Percentage of funded beds filled - Augusta Percentage of Patients Receiving Aid & Attendance - Augusta Cost per veteran patient day - Augusta Number of Deficiencies during state Licensure Inspection - Augusta Number of VA criteria met (out 0f 66) - Augusta Number of patients that rated the home good or excellent on a scale of 1 to 5 Augusta Average daily census - Milledgeville Percentage of funded beds filled - Milledgeville Percentage of Patients Receiving Aid & Attendance - Milledgeville Cost per veteran patient day - Milledgeville Number of Deficiencies during state Licensure Inspection - Milledgeville 4,223 462 $160 $1,451 94.90% 4,665 442 $150 $1,585 100.90% 4,665 578 $215 $1,211 100.96% 148 80.00% 18.00% $218.11 0 66 5 251 101.00% 41.20% $213.40 0 149 81.00% 23.00% $223.00 0 66 5 241 96.27% 36.91% $214.46 0 146 80.00% 17.00% $225.00 0 66 5 232 98.72% 48.00% $219.73 0 5,113 634 $139 $1,121 N/A 141 77.00% 14.00% $230.48 0 66 5 221 94.04% 39.30% $231.48 0 119 Program Performance Measures: Number of VA criteria met (out of 66) - Milledgeville Number of patients that rated the home good or excellent on a scale of 1 to 5 Milledgeville Veterans Benefits Number of veterans in Georgia (per calendar year) Total veterans compensation and pension dollars into Georgia (in Billions per calendar year) Veterans compensation and pension dollars per Georgia veteran (per calendar year) Number of schools and training establishments approved through the State Approving Agency Number of veterans per Veterans Field Service Office Number of appeals hearings (per calendar year) Number of Veterans Field Service Offices FY 2017 Actual 66 4 FY 2018 Actual 66 4 FY 2019 Actual 66 4 FY 2020 Actual 62 4 752,499 $3,112.00 $4,135.00 1,722 14,755 3,490 52 697,127 $3,636.00 $5,216.00 1,736 13,406 1,697 52 694,168 $3,638.00 $5,241.00 1,746 13,349 2,622 52 914,269 $4,383.00 $6,314.00 1,767 17,582 2,370 52 120 Program Performance Measures: State Board of Workers' Compensation Administer the Workers' Compensation Laws Number of mediations held Percentage of Mediations that resulted in Settlement Number of Trial Hearings Percentage of cases disposed of within 60 days of hearing date Percentage o settlements resolved within 10 days of notice Number of Claims Received Number of Appealled Hearings Number of enforcement compliance inspections to Georgia employers Percentage of businesses investigated who were found in non-compliance Number of investigations of Fraud Number of Fraud Prosecutions Board Administration (SBWC) Number of Payments Processed Number of Audit Findings Employee Turnover Rate Average number of days to make a payment Percentage of payments made electronically FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual 2,311 85.00% 500 97.00% 91.45% 29,204 301 3,661 10.96% 138 21 1,849 82.00% 425 98.00% 84.82% 28,367 153 3,627 11.20% 160 31 2,002 82.00% 410 94.00% 92.66% 80,841 182 4,734 10.60% 139 22 1,913 83.00% 326 94.00% 93.62% 101,692 195 2,663 14.34% 69 11 1,677 0 10.65% 2.0 87% 1,663 0 10.08% 3 to 5 87% 1,521 0 10.00% 3 to 5 94% 2,006 0 7.69% 3 to 5 95% 121 Program Performance Measures: Georgia General Obligation Debt Sinking Fund GO Bonds Issued Available Appropriations (Current Year and Prior Year Carryover) Annual debt service expenditures (state funds only) Ratio of annual debt service to prior year's treasury receipts Percentage of debt service payments made in a timely manner Annual refunding savings (Current Year Savings only) GO Bonds New Number of new bond projects authorized Principal amount of new bonds authorized FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual $1,319,655,230 $1,351,349,241 $1,370,651,635 1,298,809,104 $1,178,410,258 $1,248,180,214 $1,215,024,567 1,231,110,425 5.0% 5.1% 4.8% 4.6% 100% 100% 100% 100% $39,023,461 $1,348,767 $0 $960,000 132 107 119 126 $952,400,000 $1,166,215,000 $1,184,060,000 $1,095,915,000 122 Governor's O ce of PLANNING AND BUDGET THE STA TE OF GEORGI A 2 CAPITOL SQUARE SW | ATLANTA, GA 30334 | 404.656.3820 | OPB.GEORGIA.GOV