FY 2018 performance measure report

PERFORMANCE MEASURES REPORT Fiscal Year 2018
Governor's Office of Planning and Budget

Table of Contents
Forward............................................................................................................................................................. i Court of Appeals................................................................................................................................................1 State Accounting Office..................................................................................................................................... 2 Department of Administrative Services.............................................................................................................4 Department of Agriculture................................................................................................................................ 7 Department of Banking and Finance................................................................................................................. 10 Department of Behavioral Health and Developmental Disabilities................................................................... 11 Department of Community Affairs.................................................................................................................... 15 Department of Community Health....................................................................................................................19 Department of Community Supervision............................................................................................................23 Department of Corrections............................................................................................................................... 25 Department of Defense..................................................................................................................................... 28 Department of Driver Services.......................................................................................................................... 29 Bright from the Start: Georgia Department of Early Care and Learning............................................................31 Department of Economic Development............................................................................................................ 33 Department of Education.................................................................................................................................. 35 Employees' Retirement System of Georgia....................................................................................................... 39 Georgia Forestry Commission........................................................................................................................... 41 Office of the Governor...................................................................................................................................... 42 Department of Human Services........................................................................................................................ 45 Commissioner of Insurance............................................................................................................................... 51 Georgia Bureau of Investigation........................................................................................................................ 52 Department of Juvenile Justice......................................................................................................................... 55 Department of Labor......................................................................................................................................... 56 Department of Natural Resources.....................................................................................................................58 State Board of Pardons and Paroles.................................................................................................................. 61 Georgia Public Defender Council....................................................................................................................... 62 Department of Public Health.............................................................................................................................63 Department of Public Safety............................................................................................................................. 68 Public Service Commission................................................................................................................................ 71 Board of Regents............................................................................................................................................... 72 Department of Revenue.................................................................................................................................... 77 Secretary of State.............................................................................................................................................. 80 Georgia Student Finance Commission...............................................................................................................83 Teachers Retirement System............................................................................................................................. 88 Technical College System of Georgia................................................................................................................. 89 Department of Transportation.......................................................................................................................... 91 Department of Veterans Service....................................................................................................................... 95 State Board of Workers' Compensation............................................................................................................ 97

FY 2018 Performance Measure Report
The Office of Planning and Budget publishes performance measures for agencies to accompany the Governor's Budget Report. For the FY 2018 budget cycle, agencies reported actual program performance data for FY 2013 through FY 2016 for workload, efficiency and outcome measures. Measuring performance in these three areas helps state decision makers and agency stakeholders understand how well programs are operating and whether they are achieving their intended outcomes. Measures in this report are organized by both agency and program.
During the 2015 legislative session, House Bill 310 was signed into law creating the Department of Community Supervision (DCS). Measures for this agency have been developed, for which data will be collected and reported in future reports. While DCS has been included in this report to display its new measures, no data is currently available due to the recent creation of the agency.
The statistics in this report are included as they were entered by the agency or in consultation with the agency. As such, any questions regarding a specific performance measure should be directed to the respective agency.
i

Court of Appeals
Court of Appeals
Program Performance Measures:
Appellate filings
Revenue from Appellate Court fees
Average caseload per judge for cases filed

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

3,432

3,146

3,226

3,150

$456,421

$422,386

$410,388

$409,726

286

262

269

210

1

State Accounting Office
Financial Systems
Program Performance Measures:
Number of customers/users supported by Human Capital Management
Number of customers supported by Financials

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

86,809

87,025

83,149

82,835

54,722

60,494

63,457

66,666

Shared Services
Program Performance Measures:
Number of agencies participating in Concur
Number of travel reimbursements processed

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

15

22

36

37

N/A

N/A

67,275

108,697

Statewide Accounting and Reporting
Program Performance Measures:
Days from prior fiscal year end to publish the Comprehensive Annual Financial Report
Days from prior fiscal year end to publish the Budgetary Compliance Report

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

181

184

184

192

151

150

142

143

2

State Accounting Office: Attached Agencies

Georgia Government Transparency and Campaign Finance Commission

Program Performance Measures:

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

Number of complaints received

84

74

66

93

Number of actions initiated by Commission staff

2

0

1

13

Number of cases resolved under 2 years old

26

0

36

49

Number of cases resolved older than 2 years

10

0

27

21

Number of existing cases on July 1

65

149

223

208

Georgia State Board of Accountancy
Program Performance Measures:
Number of individual CPA renewals processed
Number of CPA firm renewals processed

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

33

17,842

434

19,021

317

672

752

1,043

3

Department of Administrative Services

Certificate of Need Appeal Panel
Program Performance Measures:

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

Number of Certificate of Need appeals filed

12

11

7

7

Number of Certificate of Need hearings held

2

5

5

5

Fleet Management
Program Performance Measures:
Number of active vehicles in the State's fleet (excluding Community Service Boards)

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

19,584

18,606

17,825

17,711

Proportion of active state vehicles enrolled in the motor vehicle maintenance program

41.20%

54.10%

58.01%

76.60%

Human Resources Administration
Program Performance Measures:
Number of active, benefit-eligible, executive branch state employees in the Enterprise Resource Planning system

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

68,696

67,993

60,520

59,494

Proportion of eligible state employees enrolled in an employeepaid Flexible Benefit offering

90.40%

91.50%

90.90%

87.50%

Proportion of positive evaluations for customer service on Flexible Benefit offerings

91.00%

91.00%

93.00%

86.86%

Risk Management
Program Performance Measures:
Ratio of Risk Trust Fund revenues to expenses
Amount of cost avoidance from the settlement of Workers' Compensation claims

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

95.60%

103.50%

107.00%

109.20%

$21,900,000

$7,800,000

$10,768,500

$25,500,000

4

Department of Administrative Services

State Purchasing
Program Performance Measures:

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

Amount of state entity spend through the Purchasing Card program

$197,404,235 $184,131,136 $184,909,582 $186,264,250

Proportion of state entity Chief Procurement Officers that are certified purchasers
Estimated amount of cost savings/avoidance from recently completed new or renewal Statewide Contracts

69.14%

63.98%

76.25%

82.90%

$16,685,152

$10,263,808

$6,134,077

$7,987,365

Surplus Property
Program Performance Measures:
Amount of sales in the State Surplus Property program

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

$7,176,431

$5,439,051

$5,626,417

$5,049,812

Proportion of State Surplus Property transactions that are redistributed
Amount of funds returned to state entities from sales in the State Surplus Property program

9.30%

8.40%

6.00%

6.90%

$5,549,305

$4,191,747

$3,851,445

$3,330,221

5

Department of Administrative Services: Attached Agencies

Office of State Administrative Hearings
Program Performance Measures:

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

Number of cases filed

45,911

59,712

61,684

50,363

Number of cases per judge

3,782

3,980

5,428

4,379

Average cost per case

$85

$78

$74

$111

Office of the State Treasurer
Program Performance Measures:
Number of transactions in the statewide merchant card contract

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

5,256,926

6,377,373

6,699,109

8,357,718

Amount by which the return on the state general obligation bond portfolio exceeds the return on Georgia Fund 1 in basis points

0.34

0.19

0.31

0.27

6

Department of Agriculture
Consumer Protection
Program Performance Measures:
Number of establishments inspected

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

74,325

150,943

172,280

179,420

Percentage of establishments out of compliance warranting followup inspection
Percentage of non-compliant establishments found to be compliant at follow-up inspection
Percentage of inspections completed

11.90% 92.00% 99.00%

3.40% 84.56% 95.00%

5.64% 96.82% 94.13%

8.40% 95.08% 96.77%

Percentage of companion animal establishments inspected for regulatory compliance

100.00%

77.00%

65.00%

98.00%

Departmental Administration
Program Performance Measures:
Number of licenses issued

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

80,529

71,012

84,183

81,945

Marketing and Promotion
Program Performance Measures:
Number of Georgia Grown participants

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

232

396

650

942

Percentage of total Farmers Market space leased to vendors

97.00%

92.00%

92.00%

100.00%

Number of farmers, retailers, and wholesalers utilizing the Atlanta Farmers Market

N/A

28,283

35,329

36,565

7

Department of Agriculture
Poultry Veterinary Diagnostic Labs
Program Performance Measures:
Number of avian influenza tests provided to poultry growers and hobbyists
Number of samples submitted to the poultry lab network for diagnostic testing
Number of tests performed

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

298,917

320,963

346,645

343,164

59,128

57,825

58,951

59,482

1,270,104

1,245,849

1,338,483

1,336,321

8

Department of Agriculture: Attached Agencies

Payments to Georgia Agricultural Exposition Authority

Program Performance Measures:

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

Number of visitors to the National Fair

445,395

449,885

456,023

501,628

Percentage of total expenditures funded through self-generated funds
Gross fair revenues

86.30%

89.50%

89.90%

90.80%

$4,671,749

$5,292,790

$5,732,972

$6,459,788

State Soil and Water Conservation Commission

Program Performance Measures:

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

Number of agricultural water meters installed

73

73

32

67

Average maintenance/repair cost per agricultural water meter

$374.20

$216.58

$133.44

$174.27

Number of citizens educated through district sponsored events

190,510

220,538

384,247

230,580

Number of Georgia Soil and Water Conservation Commission/United States Department of Agriculture watershed dams maintained
Number of Georgia Soil and Water Conservation Commission/United States Department of Agriculture watershed dams rehabilitated to meet safe dam criteria and to provide continued flood control

118

124

125

125

15

15

17

18

9

Department of Banking and Finance
Departmental Administration
Program Performance Measures:
Agency turnover rate

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

17.00%

20.00%

19.00%

14.00%

Financial Institution Supervision
Program Performance Measures:
Average examination turnaround time for bank and credit union examinations (in calendar days)
Average report turnaround time for bank and credit union examinations (in calendar days)
Number of examinations conducted of state-chartered banks and credit unions
Percentage of problem banks that showed improvement at their next examination

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

72

72

72

66

52

54

55

38

183

184

149

121

18.00%

38.00%

24.00%

41.00%

Non-Depository Financial Institution Supervision

Program Performance Measures:

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

Number of approved licensees

9,322

10,388

11,662

13,543

Number of new applications

3,995

4,731

4,334

5,528

Number of exams completed

217

149

134

132

10

Department of Behavioral Health and Developmental Disabilities

Adult Addictive Diseases Services
Program Performance Measures:

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

Number of clients served in community-based detoxification and crisis services

7,704

7,719

8,460

7,374

Number of clients served in community-based treatment and recovery services

32,036

25,797

30,887

37,897

Percentage of clients discharged from crisis or detoxification programs who receive follow-up behavioral health services within 14 days

34.00%

35.00%

33.00%

33.00%

Adult Developmental Disabilities Services
Program Performance Measures:
Persons served in community-based adult developmental disabilities services

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

15,734

14,183

15,668

18,147

Number of Georgia consumers on waiting list for waivers as of June 30

6,773

7,341

8,070

8,574

Adult Forensic Services
Program Performance Measures:
Number of adult pretrial evaluations completed for superior or state courts
Number of outpatient evaluations completed

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

2,143

1,991

2,307

2,253

2,028

1,886

2,233

2,181

11

Department of Behavioral Health and Developmental Disabilities

Adult Mental Health Services
Program Performance Measures:

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

Number of adult mental health consumers served in state facilities

5,143

3,390

2,164

2,576

Number of adult mental health consumers served in community

106,180

118,327

119,433

122,222

Percentage of homeless individuals in adult community mental health services who obtain stable housing while enrolled in services
Percentage of people enrolled in supportive employment who are competitively employed
Percentage of Assertive Community Treatment (ACT) clients admitted to psychiatric hospitals

33.00% 17.00%
7.80%

30.00% 44.00%
9.90%

39.21% 24.00% 12.10%

34.00% 27.00% 11.00%

Child and Adolescent Developmental Disabilities

Program Performance Measures:

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

Persons served in community-based child and adolescent developmental disabilities programs

4,238

2,762

4,100

3,218

Child and Adolescent Forensic Services
Program Performance Measures:
Number of evaluations completed on juveniles in juvenile or superior court

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

1,225

1,178

1,254

1,306

Percentage of juvenile court evaluations completed within 30 days of receipt of the court order

34.00%

43.00%

41.00%

33.00%

12

Department of Behavioral Health and Developmental Disabilities

Child and Adolescent Mental Health Services

Program Performance Measures:

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

Number of youth served by Psychiatric Residential Treatment Facility (PRTF) providers

518

484

184

258

Number of Mental Health Clubhouse Recovery Support Service members

598

663

598

1,047

Number of youth served in community-based services

25,356

29,382

25,356

17,129

Number of clients served in crisis service activity

1,636

1,783

1,473

1,508

Substance Abuse Prevention
Program Performance Measures:
Number of persons served in community-based prevention programs
Percentage of people served by evidence-based programs

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

575,000

580,000

658,849

699,393

10.00%

10.00%

10.00%

100.00%

Percentage of adults 18-24 who report binge drinking in the past month

18.70%

18.00%

18.00%

N/A

13

Behavioral Health and Developmental Disabilities: Attached Agencies

Georgia Council on Developmental Disabilities

Program Performance Measures:

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

Annual student enrollment in Inclusive Post-Secondary Education

19

23

25

67

Sexual Offender Review Board
Program Performance Measures:
Number of cases completed by each evaluator each month

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

26.7

34.0

28.0

38.0

Number of sexual offender cases leveled/completed

964

1,287

1,012

1,368

Average amount of time it takes to complete each case (in hours)

3.2

3.0

3.5

3.5

14

Department of Community Affairs
Building Construction
Program Performance Measures:
Number of building code clarifications/technical assistance provided to public and private sector customers per consultant
Number of building insignias issued

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

810

948

1,080

1,134

3,123

3,638

3,541

3,380

Number of State Minimum Standard Codes reviewed, amended, and adopted by the State

7

8

9

6

Coordinated Planning
Program Performance Measures:
Percentage of local comprehensive plans and similar reviews completed within designated 30-day timeframe
Number of plans reviewed
Average number of days to review local comprehensive plans

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

97.00%

87.80%

89.50%

95.60%

237

237

164

181

16.0

19.9

17.7

21.8

Departmental Administration
Program Performance Measures:
Employee turnover rate

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

N/A

6.75%

12.86%

16.32%

Total value of grants processed

$267,849,979 $222,428,861 $219,692,554 $236,717,795

Percentage of IT service requests closed on time (2 business days or less)

98.00%

96.00%

98.00%

95.00%

Federal Community and Economic Development Programs

Program Performance Measures:

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

Amount of private investment leveraged for Appalachian Regional Commission economic development projects

$72,555,000 $321,143,057 $223,800,000 $132,318,177

Number of persons who benefit from local government community development activities financed through the state Community Development Block Grant program

31,039

41,993

30,435

63,780

15

Department of Community Affairs
Homeownership Programs
Program Performance Measures:
Number of Georgia Dream First Mortgage loans purchased

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

1,321

1,344

1,096

1,091

Number of people who receive pre-purchase, post purchase, or foreclosure prevention counseling
Georgia Dream foreclosure rates compared to the state's foreclosure rate as measured by the Mortgage Bankers Association of America

6,824 2.14%

7,309 1.38%

8,474 1.30%

9,481 0.91%

Regional Services
Program Performance Measures:
Information distribution/gathering activities for Georgia Housing Search, Project Homeless Count and other programs

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

120

144

144

1,886

Rental Housing Programs
Program Performance Measures:
Number of Georgia residents served

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

4,896

10,898

7,699

11,076

Number of jobs created (based on National Homebuilders model of 1.5 jobs per unit)
Number of housing choice vouchers under contract

3,060 14,834

5,540 14,644

3,914 15,043

5,630 15,943

Research and Surveys
Program Performance Measures:
Percentage of all cities and counties meeting all state reporting requirements
Number of local governments and authorities to whom technical accounting/financial technical assistance is made available by phone, email, and onsite
Number of city and county Report of Local Government Finances reports and Government Management Indicators surveys processed within 10 business days

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

80.00%

89.00%

89.00%

89.00%

506

590

685

791

824

1,065

1,387

1,534

16

Department of Community Affairs
Special Housing Initiatives
Program Performance Measures:
Number of individuals served by the state's homeless and special needs housing programs

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

35,466

26,670

26,722

20,678

State Community Development Programs
Program Performance Measures:
Net new jobs created in Georgia Main Street/Better Hometown cities

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

2,553

3,583

2,948

3,652

State Economic Development Programs
Program Performance Measures:
Number of jobs created or retained

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

11,009

8,118

13,415

11,759

Total value of grants and loans awarded

$18,646,752

$19,702,225

$80,979,593

$43,551,798

Dollar amount of private investment leverage per grant/loan dollar

$78.00

$16.00

$18.00

$42.00

17

Department of Community Affairs: Attached Agencies

Payments to Georgia Environmental Finance Authority

Program Performance Measures:

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

Number of loans executed

65

62

71

64

Value of loans executed (in millions)

$189.36

$223.00

$194.00

$225.00

Community debt service savings realized by utilizing Georgia Environmental Finance Authority's loan program

$52,281,831

$71,431,445

$36,055,164

$58,765,223

Payments to Georgia Regional Transportation Authority

Program Performance Measures:

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

Number of Xpress riders

2,259,730

2,142,412

2,076,737

1,948,529

Total Xpress passenger fare revenue recovery

33.50%

29.20%

26.10%

22.70%

Number of passenger miles traveled on Georgia Regional Transportation Authority Xpress buses
Number of vanpool riders

55,724,941

52,832,000

51,200,000

48,051,000

558,309

466,937

414,845

384,395

Payments to OneGeorgia Authority
Program Performance Measures:
Number of jobs created or retained

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

1,985

2,179

1,557

3,307

Total value of grants and loans awarded

$23,737,150

$13,076,330

$3,734,000

$5,736,685

Dollar amount of private investment leverage per grant/loan dollar

$27.00

$19.00

$42.00

$61.00

18

Department of Community Health
Health Care Access and Improvement
Program Performance Measures:
Number of Georgians served by Department of Community Health's safety net programs and grants
Number of health care providers who have attested to adopting, implementing, or upgrading certified Electronic Health Record technology in Georgia
Healthcare Facility Regulation
Program Performance Measures:
Percentage of applicable health care facility inspection results posted to the website within 30 days of inspection exit
Number of licenses issued

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

37,683

46,694

55,082

131,163

3,023

3,056

3,575

3,975

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

98.00%

95.00%

89.00%

85.00%

686

763

667

732

Number of annual inspections, excluding complaint inspections

2,444

3,070

3,439

3,103

Number of complaints reported

10,754

10,567

11,325

11,068

Number of complaints that resulted in a site visit

2,459

2,871

2,370

3,394

Number of Certificate of Need applications processed

79

63

52

78

Indigent Care Trust Fund
Program Performance Measures:
Percentage of Georgia hospitals achieving "deemed" status for Disproportionate Share Hospital (DSH) payments

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

26.00%

23.00%

23.00%

21.00%

Percentage of uncompensated care reimbursed through DSH payments

22.00%

21.00%

19.00%

19.00%

Percentage of uncompensated care delivered by deemed hospitals

34.00%

36.00%

36.00%

34.00%

19

Department of Community Health
Medicaid: Aged, Blind and Disabled
Program Performance Measures:
Number of Aged, Blind and Disabled enrollees

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

463,566

472,444

483,916

493,363

Cost per member per month for Aged, Blind, and Disabled enrollees

$886.20

$832.15

$843.79

$858.07

Percentage of Long Term Care expenditures for Home and Community Based Waiver Services versus institutional expenditures

46.81%

50.86%

47.34%

48.50%

Medicaid: Low-Income Medicaid
Program Performance Measures:
Number of low-income Medicaid enrollees

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

1,117,595

1,149,890

1,315,355

1,364,076

Cost per member per month for low-income Medicaid enrollees

$249.35

$264.29

$252.80

$252.54

PeachCare
Program Performance Measures:
Percentage of members in Georgia Families 12 months to 19 years who had a visit with a primary care physician (Medicaid and PeachCare)

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

87.20%

87.41%

86.85%

N/A

State Health Benefit Plan
Program Performance Measures:
Average expense per member per month

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

$370.45

$371.19

$365.07

$385.18

Number of active subscribers supporting each retiree subscriber (active to retiree ratio)
Percentage of SHBP members accessing any preventive care services

2.2 40.21%

2.0 36.32%

2.0 31.07%

2.0 48.40%

20

Department of Community Health: Attached Agencies

Georgia Board for Physician Workforce: Mercer School of Medicine Grant

Program Performance Measures:

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

Percentage of graduates entering core specialties (primary care, family medicine, internal medicine, pediatrics, Ob/Gyn, or general surgery)

66.00%

61.30%

66.66%

66.00%

Number of medical students enrolled at Mercer University School of Medicine

400

420

416

432

Georgia Board for Physician Workforce: Morehouse School of Medicine Grant

Program Performance Measures:

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

Percentage of graduates entering core specialties (primary care, family medicine, internal medicine, pediatrics, Ob/Gyn, or general surgery)

69.00%

65.80%

75.00%

70.90%

Number of medical students enrolled at Morehouse School of Medicine

236

249

274

294

Georgia Board for Physician Workforce: Physicians for Rural Areas

Program Performance Measures:

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

Number of physicians receiving loan repayment

17

18

24

32

Number of students receiving scholarships

25

25

17

10

Percentage of qualified applicants receiving loan repayment award

61.00%

50.00%

86.00%

100.00%

Percentage of loan repayment recipients still practicing in rural Georgia

N/A

62.00%

60.10%

66.70%

21

Department of Community Health: Attached Agencies

Georgia Board for Physician Workforce: Undergraduate Medical Education

Program Performance Measures:

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

Number of Georgia residents enrolled in Mercer Medical School

400

420

416

432

Number of Georgia residents enrolled in Morehouse School of Medicine
Percentage of Emory Medical School UME graduates entering residency in Georgia
Percentage of Mercer Medical School UME graduates entering residency in Georgia
Percentage of Morehouse School of Medicine UME graduates entering residency in Georgia

126 31.70% 16.90% 19.20%

138 27.20% 32.90% 18.00%

199 17.50% 30.70% 25.00%

84 23.00% 28.00% 13.00%

Georgia Composite Medical Board
Program Performance Measures:
Number of initial licensure applications processed
Number of licensure applications renewals processed
Percentage of licenses issued or denied within 90 days of application

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

3,531

4,481

4,652

4,236

21,534

21,369

23,078

23,950

77.60%

75.50%

81.33%

79.00%

22

Department of Community Supervision

Field Services
Program Performance Measures:

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

Number of offenders under active supervision (cumulative)

N/A

N/A

N/A

N/A

Percentage of participants that complete Day Reporting Centers and Day Reporting Centers Lite programming

N/A

N/A

N/A

N/A

23

Department of Community Supervision: Attached Agencies

Georgia Commission on Family Violence
Program Performance Measures:

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

Number of Family Violence Intervention Programs certified in Georgia

N/A

N/A

N/A

N/A

Percentage of on-site visits of Family Violence Intervention Programs

N/A

N/A

N/A

N/A

Governor's Office of Transition, Support, and Reentry

Program Performance Measures:

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

Number of re-entry contacts made with community resources

N/A

N/A

N/A

N/A

24

Department of Corrections
County Jail Subsidy
Program Performance Measures:
Average number of days in county jail attributed to lack of state prison bed space

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

16

5

6

8

Number of incomplete sentencing packets returned to counties for completion

3,404

4,398

3,752

3,249

Number of prisoner sentencing packets processed

31,948

27,202

27,441

29,182

Average Physical Prison Bed Occupancy Rate

91.03%

89.77%

89.46%

92.14%

Average number of inmates in county jails pre-adjudication

22,999

23,749

23,056

23,692

Detention Centers
Program Performance Measures:
Three-year felony reconviction rate

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

26.80%

25.30%

24.60%

27.10%

Number of GED diplomas received while in a detention center

143

95

23

63

Total number of individual detainees sent to a Detention Center

6,659

6,972

7,189

6,724

Average length of stay at a Detention Center in days

107

91

89

84

Food and Farm Operations
Program Performance Measures:
Cost per day per offender (food only)
Percentage of annual food requirement produced through farm
Savings across state agencies from commodities produced vs. purchased

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

$1.57

$1.57

$1.55

$1.49

41.00%

41.00%

41.00%

42.20%

$6,797,359

$6,658,494

$6,817,583

$6,786,838

25

Department of Corrections
Health
Program Performance Measures:
Total daily health cost per inmate, including physical health, mental health, dental care

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

$9.44

$9.95

$10.31

$10.28

Number of telemedicine treatment/consultation hours

302

466

246

263

Offender Management
Program Performance Measures:
Number of admissions

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

19,854

18,805

18,245

18,391

Number of releases

21,309

20,630

17,816

18,131

Average number of days to process inmates into GDC custody from

16

5

6

8

county jails

Private Prisons
Program Performance Measures:
Three-year felony reconviction rate
Number of GED diplomas received in private prisons

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

29.90%

29.20%

31.40%

30.10%

200

234

219

240

State Prisons
Program Performance Measures:
Three-year felony reconviction rate
Number of GED diplomas received
Number of inmates earning vocational training certificates

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

27.70%

26.80%

27.60%

26.40%

749

605

236

764

3,088

3,663

2,260

3,196

26

Department of Corrections
Transition Centers
Program Performance Measures:
Three-year felony reconviction rate

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

18.20%

18.70%

19.10%

21.10%

27

Department of Defense
Departmental Administration
Program Performance Measures:
Percentage of payments made electronically

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

58.00%

63.00%

68.00%

69.00%

Military Readiness
Program Performance Measures:
Percentage of successful responses within 24 hours to an "Alert Notice" by the Georgia Emergency Management Agency and the Army/Air National Guard Command Post
Average number of guardsmen trained per facility

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

100.00%

100.00%

100.00%

100.00%

220

227

229

184

Number of deployment eligible guardsmen

10,156

10,824

10,950

13,686

Federal dollars received per state dollar invested

$14.00

$8.30

$9.00

$5.71

Youth Educational Services
Program Performance Measures:
Number of at-risk youth graduating from the Youth Challenge Academy
Average state cost per cadet

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

850

767

771

797

$3,794

$5,070

$3,799

$3,794

Percentage of Youth Challenge Academy graduates that earn their General Education Diploma
Percentage of graduates that meet Department of Defense standard for success 6 months after graduation
Percentage of graduates who could not be contacted at 6 months after graduation

82.00% 90.00% 10.00%

58.00% 88.00% 15.00%

39.00% 88.00%
9.00%

41.00% 84.00% 10.00%

28

Department of Driver Services
Customer Service Support
Program Performance Measures:
Percentage of super speeder citations paid

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

76.80%

74.80%

80.00%

76.30%

License Issuance
Program Performance Measures:
Number of Customer Service Center customers served

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

3,672,617

3,767,769

3,413,503

4,261,284

Percentage of Customer Service Center customers served within 30 minutes or less (Target: 95%)
Number of License, Commercial Driver's License, Motor Cycle License or Identification Card renewals requested
Number of students enrolled in motorcycle safety program classes

62.00% 1,247,815
6,890

62.30% 1,176,662
7,677

94.40% 770,293
6,551

93.60% 1,418,612
5,974

Number of customer calls to the Contact Center

1,514,010

1,237,830

1,831,329

1,583,348

Percentage of customer calls to the Contact Center answered within 3 minutes or less (Target: 85%)
Number of citations processed by Records Management

48.00% 250,800

32.40% 246,203

71.66% 217,448

51.35% 245,142

Percentage of citations processed by Records Management within 10 days
Percentage of fraud investigations completed within 60 days (Target: 70%)

99.90% 51.00%

97.97% 50.00%

95.00% 55.00%

90.00% 54.74%

29

Department of Driver Services
Regulatory Compliance
Program Performance Measures:
Total number of driver safety programs regulated, e.g. driver training, DUI schools
Percentage of regulated programs in compliance

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

845

815

849

876

83.00%

83.30%

85.76%

85.10%

Average number of days for regulated programs that are noncompliant to become compliant
Number of students enrolled in Online Alcohol and Drug Awareness Programs (EADAP)

9.5 10,764

9.1 11,805

11.5 13,560

11.5 15,107

30

Bright from the Start: Georgia Department of Early Care and Learning

Child Care Services
Program Performance Measures:

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

Percentage of licensed child care learning centers, group day care homes, and family day care homes that are compliant with licensing rules

88.00%

89.00%

94.00%

92.00%

Number of licensing, monitoring, technical assistance, and complaint investigation visits to child care learning centers, group day care homes, and family day care homes in order to increase compliance and raise quality

11,800

12,857

14,319

14,432

Percentage of weekly Child Care Subsidy Payments processed electronically

96.00%

99.00%

100.00%

100.00%

Nutrition
Program Performance Measures:
Number of feeding sites for both the Child and Adult Care Food Program and Summer Food Service Program
Number of meals served by providers in the Child and Adult Care Food Program and the Summer Food Service Program
Percentage of accurately submitted monthly claims reimbursed within 10 days of receipt

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

6,036

5,873

5,174

7,277

80,987,968

83,560,750

85,390,754

86,175,410

98.00%

99.00%

98.40%

99.00%

Pre-Kindergarten Program
Program Performance Measures:
Georgia Pre-Kindergarten program enrollment

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

81,683

81,453

80,430

80,825

Number of children on Pre-Kindergarten waiting list

6,883

6,076

4,468

4,663

Percentage of children rated as "in process" or "proficient" on at least 80% of the WSS Language and Literacy Indicators
Percentage of children rated as "in process" or "proficient" on at least 80% of the WSS Mathematics indicators

93.00% 94.00%

95.00% 92.00%

95.40% 93.30%

96.00% 94.10%

31

Bright from the Start: Georgia Department of Early Care and Learning

Quality Initiatives
Program Performance Measures:

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

Number of compliant licensed early care and education programs that participate in the Quality Rating and Improvement System

1,111

1,295

2,344

2,438

Percentage of INCENTIVES Program participants who increased their education level from the initial credential/degree earned

10.70%

9.60%

16.44%

10.60%

Number of children served in the Rising Pre-Kindergarten and Rising Kindergarten Summer Transition Programs

2,060

1,169

1,583

2,636

32

Department of Economic Development

Departmental Administration
Program Performance Measures:

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

Agency turnover rate

18.00%

14.00%

10.60%

13.00%

Film, Video, and Music
Program Performance Measures:
Amount of new direct capital investment into the state (in millions)

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

$934

$1,400

$1,700

$2,000

Number of new projects initiated

142

158

248

245

Number of work days created by film and television production for Georgians
Value of tax credits certified by the Georgia Department of Economic Development

555,243

1,077,718

1,188,371

1,202,256

$274,800,000 $358,980,880 $504,402,595 $606,026,394

Georgia Council for the Arts
Program Performance Measures:
Number of Georgia Council for the Arts grant awards

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

122

85

80

90

Global Commerce
Program Performance Measures:
Amount of new direct capital investment into the state (in millions)

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

$5,850

$4,924

$4,080

$4,170

Number of brokered international transactions

413

373

388

389

Number of companies assisted

1,047

873

724

671

Number of business requests for information or assistance

967

1,188

983

707

33

Department of Economic Development

Innovation and Technology
Program Performance Measures:

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

Amount of new direct capital investment into the state (in millions)

$225

$135

$677

$197

Number of new projects initiated

30

35

64

94

Tourism
Program Performance Measures:
Number of visitors to the Visitor Information Centers
Number of unique visitors to the Explore Georgia website
Number of impressions per media dollar

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

14,390,683

13,968,533

13,132,123

4,931,909

1,646,000

1,969,769

3,940,393

4,539,657

483,398,524

509,800,253

530,029,568

589,393,220

34

Department of Education
Agricultural Education
Program Performance Measures:
Grades 6-12 student enrollment in Extended Day/Year programs

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

35,563

35,804

38,894

41,117

Number of schools providing Extended Day/Year programs

284

287

289

310

Percentage of performance standards met on the Area Teacher program work evaluation

95.00%

96.00%

98.00%

98.00%

Charter Schools
Program Performance Measures:
Number of charter schools
Number of charter school petitions reviewed by the Georgia Department of Education Number of students enrolled in charter schools
Number of approved charter systems operating

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

108

116

119

115

66

54

38

27

63,389

69,804

75,247

90,875

16

19

28

32

Communities in Schools
Program Performance Measures:
Number of at-risk students receiving intensive services
Graduation rate for students served by Communities In Schools
Percentage of school districts with campuses participating in Communities In Schools

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

10,092

10,225

10,580

13,018

86.90%

81.60%

89.50%

88.70%

26.10%

25.60%

22.78%

22.78%

35

Department of Education
Curriculum Development
Program Performance Measures:
Number of resources developed to support implementation of curricular standards (resources include standards, framework components, videos, and remediation support)
Number of teachers attending curriculum and instruction training sessions

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

542

1,194

363

978

19,235

23,781

27,078

30,212

Georgia Virtual School
Program Performance Measures:
Number of courses offered

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

132

144

147

120

Number of enrollments (in half-year segments)

16,538

21,695

24,147

29,193

Percentage of students passing the appropriate End of Course Test for courses that require such a test

87.00%

86.36%

N/A

85.92%

Information Technology Services
Program Performance Measures:
Average bandwidth allocated per school expressed in megabits per second

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

3

3

15

100

Percentage of classrooms with internet connection

89.17%

96.67%

99.44%

99.29%

Non Quality Basic Education Formula Grants
Program Performance Measures:
Number of students served in residential treatment facilities

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

748

741

781

796

Average educational cost per student served in a residential treatment facility

$5,122

$5,807

$6,504

$6,561

36

Department of Education
Quality Basic Education Program
Program Performance Measures:
Number of FTEs (i.e., students)
Statewide high school graduation rate (cohort method)
Statewide high school dropout rate
Number of students served by the Georgia Special Needs Scholarship Average number of buses operated daily
Average number of students transported daily
Number of school nurses and school nurse assistants

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

1,679,589

1,700,688

1,723,663

1,736,628

71.80%

72.60%

78.90%

79.40%

2.60%

2.70%

2.60%

2.70%

3,229

3,371

3,811

4,185

14,932

14,844

14,875

14,854

1,037,493

1,031,676

1,032,258

1,012,690

1,628

1,813

1,699

1,729

Regional Education Service Agencies (RESAs)
Program Performance Measures:
Number of teachers/ school staff earning Professional Learning Units, through courses and workshops

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

23,067

24,081

29,351

25,728

Number of PLUs earned through RESA courses and workshops

60,007

76,306

83,914

77,630

Number of teachers/ school staff attending other professional learning activities

54,161

60,978

88,636

87,372

State Charter School Commission Administration

Program Performance Measures:

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

Number of new charter schools authorized

0

2

7

3

Number of state charter schools closed by the State Charter Schools Commission due to poor academic and/or financial performance
Number of charter schools outperforming comparison school districts based on the College and Career Ready Performance Index (CCRPI) and value-added impact scores

0

2

0

1

5

5

4

N/A

37

Department of Education
State Schools
Program Performance Measures:
Number of students enrolled at Atlanta Area School for the Deaf

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

183

184

193

179

Number of students enrolled at Georgia Academy for the Blind

118

115

106

115

Number of students enrolled at Georgia School for the Deaf

110

117

120

101

Technology/Career Education
Program Performance Measures:
Total student enrollment in grades 6-12

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

559,943

572,083

577,020

N/A

Number of professional development workshops for teachers

252

310

281

N/A

Graduation rate for Career, Technology, and Agricultural Education

88.40%

88.90%

94.90%

N/A

concentrators

Testing
Program Performance Measures:
Number of Georgia Milestones tests administered

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

N/A

N/A

4,076,627

4,215,905

Average Georgia Milestones cost per student

N/A

N/A

$6.37

$5.48

Number of students taking AP exams

74,293

80,356

89,936

86,734

Percentage of students statewide who obtained a score of three (3) or higher on advanced placement exams

55.04%

54.00%

55.00%

56.00%

38

Employees' Retirement System of Georgia

Deferred Compensation
Program Performance Measures:

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

Number of participants

51,527

56,580

59,552

63,037

Total assets under management (in millions)

$1,054

$1,208

$1,204

$1,252

Cost per participant

$61

$57

$59

$58

Georgia Military Pension Fund
Program Performance Measures:
Number of retirees and beneficiaries currently receiving benefits

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

739

795

844

915

Total benefit payments made

$772,000

$841,000

$896,000

$963,000

New retiree on-time processing rate

89.00%

92.00%

89.00%

79.00%

Public School Employees Retirement System
Program Performance Measures:
Number of retirees and beneficiaries currently receiving benefits

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

15,742

16,434

16,994

17,626

Total benefit payments made (in millions)

$55.04

$56.19

$56.97

$57.90

New retiree on-time processing rate

97.00%

98.00%

98.00%

98.00%

39

Employees' Retirement System of Georgia

System Administration
Program Performance Measures:

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

Number of retirees and beneficiaries currently receiving benefits through the Employees' Retirement System (ERS) Plan

44,546

45,819

47,180

48,449

New retiree on-time processing rate for the ERS Plan

99.70%

99.60%

99.50%

98.10%

Number of active enrollees in the ERS Plan as of June 30th

61,554

60,490

60,419

59,766

40

State Forestry Commission
Commission Administration
Program Performance Measures:
Total federal dollars received agency wide

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

$9,278,954

$6,657,171

$9,306,162

$12,396,615

Forest Management
Program Performance Measures:
Number of water quality exams conducted on logging and forestry operations

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

1,395

1,516

1,689

1,998

Number of acres covered by forest management plans

766,847

537,065

443,377

351,714

Forest Protection
Program Performance Measures:
Number of acres burned by wildfires
Average fire response time (in minutes)
Number of online and automated burn permits issued
Number of acres per firefighter
Dollar value of property destroyed/damaged by forest fires

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

19,718

17,164

14,510

9,970

30

26

27

26

710,390

797,207

754,344

783,255

65,873

66,758

66,758

66,758

$11,938,534

$4,281,106

$5,697,232

$3,163,294

Tree Seedling Nursery
Program Performance Measures:
Amount of revenue generated through seedling sales

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

$922,089

$833,154

$956,454

$1,043,743

Number of seedlings sold

12,263,219

9,388,192

11,829,958

10,622,290

Percentage of seedlings sold as compared to total seedlings grown and available in inventory for sale

90.80%

71.92%

91.75%

79.71%

41

Office of the Governor
Governor's Emergency Fund
Program Performance Measures:
Percentage of GEF used for disaster relief

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

0.05%

33.29%

0.00%

0.00%

Percentage of GEF used for contingencies designated to a specific agency

99.90%

66.70%

100.00%

100.00%

Governor's Office of Planning and Budget
Program Performance Measures:
Number of State Agency Strategic Plans reviewed

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

68

68

66

67

Number of budget amendments approved

819

696

754

772

Average number of days to process amendments (from submittal to approval)
Number of allotments processed

4.8

4.9

5.9

6.5

657

634

612

601

Average number of days to process allotments (from submittal to warrant)

4.0

5.3

5.1

5.0

42

Office of the Governor: Attached Agencies

Child Advocate, Office of the
Program Performance Measures:

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

Number of child welfare complaints (per calendar year)

367

415

649

700

Emergency Management and Homeland Security Agency, Georgia

Program Performance Measures:

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

Percentage of all requests for state assets and mutual aid assistance handled successfully

100.00%

100.00%

100.00%

100.00%

Number of Georgia counties with an approved Annual County Emergency Management Work Plan

157

159

156

158

Number of Certified Emergency Managers trained by the agency

66

84

61

54

Number of days the State Operations Center was open to coordinate state response to disasters or emergencies
Number of school safety training programs provided

3

30

14

12

46

103

32

59

Georgia Professional Standards Commission
Program Performance Measures:
Average processing time for certification cases submitted with all necessary documentation (in days)

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

7

10

11

8

Number of certification cases completed

38,877

87,758

85,271

79,912

Number of individuals with an active GaPSC credential

284,388

287,607

292,813

303,844

New ethics complaints received

1,234

1,064

1,289

1,579

Percentage of ethics cases cleared by the Commission voting "no probable cause" after an investigation
Percentage of educator preparation program completers who qualify for certification

22.00% 84.00%

22.00% 86.00%

32.00% 90.00%

40.00% 80.00%

43

Office of the Governor: Attached Agencies

Office of the State Inspector General
Program Performance Measures:

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

Number of complaints received

134

127

109

204

Number of probable cause complaints resulting in an investigation

20

23

27

23

Number of cases concluded with action

8

2

11

14

Value of fraud referred for prosecution

$828,373

$6,246,393

$498,963

$10,020,844

Student Achievement, Governor's Office of
Program Performance Measures:
Average number of days to complete an audit

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

120

112

102

95

Number of elementary and middle schools audited statewide

1,833

1,825

1,811

1,721

Number of elementary and middle schools flagged for testing irregularities
Number of Georgia Milestones End-of-Grade Assessments monitored by the state

112

121

104

19

N/A

N/A

42

20

44

Department of Human Services
Adoptions Services
Program Performance Measures:
Number of finalized adoptions

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

976

909

762

1,027

Percentage of children exiting foster care for adoption within 24 months of their last removal from home
Percentage of adoptions finalized within six months of adoptive placement

40.68% 93.80%

35.00% 86.00%

28.34% 91.00%

28.43% 91.78%

After School Care
Program Performance Measures:
Number of youth who participate in afterschool and summer programs

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

25,384

24,766

23,395

21,357

Child Support Services
Program Performance Measures:
Percentage of current support being paid as ordered (per federal fiscal year)

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

61.00%

61.00%

62.27%

62.30%

Percentage of families receiving arrears payments (per federal fiscal year)

65.00%

65.00%

64.83%

66.70%

Number of active cases (per federal fiscal year)

388,649

395,893

402,951

409,760

Percentage of requests for service that resulted in orders established for case (per federal fiscal year)
Total monies collected and redistributed to custodial parents and the state treasury (per federal fiscal year)

87.00%

89.00%

89.57%

89.52%

$695,438,660 $761,625,128 $759,854,202 $737,364,369

45

Department of Human Services
Child Welfare Services
Program Performance Measures:
Number of calls received by CPS Intake Communication Center

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

73,042

87,373

147,819

125,662

Number of investigations conducted

27,175

31,559

42,626

50,958

Number of substantiated maltreatment incidents

23,432

25,531

38,252

34,327

Percentage of children seen within 24 hours of the receipt of the report of alleged maltreatment
Child Protective Service worker average caseload

53.00% 19.4

51.10% 21.9

68.30% 20.8

87.78% 17.3

Child Protective Service worker turnover rate

24.00%

26.80%

38.92%

32.37%

Departmental Administration
Program Performance Measures:
Number of clients receiving transportation services
Number of trips provided by transportation services

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

18,531

15,064

12,743

15,092

2,359,006

2,436,621

2,258,614

2,300,539

Elder Abuse Investigations and Prevention
Program Performance Measures:
Number of reports of abuse, neglect, or exploitation

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

39,000

43,630

42,352

45,255

Percentage of Adult Protective Services investigations initiated within 10 days
Percentage of Adult Protective Services investigations completed within 30 days

91.40% 89.40%

90.60% 88.40%

88.02% 89.33%

92.94% 73.00%

46

Department of Human Services
Elder Community Living Services
Program Performance Measures:
Community Care Service Program clients served

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

13,182

14,145

14,145

9,701

Non-Medicaid Home and Community Based Services clients served

34,005

31,532

29,727

24,404

Average cost per Community Care Service Program client

$9,238

$9,031

$11,473

$11,473

Average cost per Non-Medicaid Home and Community Based Services client

$1,884

$1,878

$1,863

$1,884

Elder Support Services
Program Performance Measures:
Number of seniors served meals at senior centers
Number of seniors served home delivered meals
Number of Money Follows the Person transitions

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

14,505

13,774

13,320

14,808

14,106

12,445

11,989

13,732

340

262

227

204

Federal Eligibility Benefit Services
Program Performance Measures:
Number of food stamp cases

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

911,760

840,815

850,628

810,670

Out-of-Home Care
Program Performance Measures:
Number of children in the legal custody of DFCS
Percentage of siblings placed together in out-of-home care
Percentage of children placed with relatives

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

13,559

14,545

17,011

19,448

26.27%

24.90%

59.90%

66.68%

24.40%

24.20%

21.27%

27.97%

47

Department of Human Services
Residential Child Care Licensing
Program Performance Measures:
Number of new license and renewal applications processed

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

279

309

320

313

Percentage of received complaints and incident reports that result in investigations

28.00%

33.30%

21.28%

55.00%

Support for Needy Families - Basic Assistance
Program Performance Measures:
Number of adults receiving cash assistance

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

4,338

3,597

2,707

2,457

Support for Needy Families - Work Assistance

Program Performance Measures:

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

Percentage of single parent households who are in qualified work activities

84.00%

89.89%

85.99%

81.22%

48

Department of Human Services: Attached Agencies

Family Connection
Program Performance Measures:

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

Average dollar leveraged per state appropriated dollar by county collaborative (estimated amount)

$4.00

$4.00

$4.00

$4.00

Georgia Vocational Rehabilitation Agency: Business Enterprise Program

Program Performance Measures:

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

Percentage increase in the number of blind vendors

4.00%

3.00%

1.00%

5.60%

Amount collected in total sales

$7,804,903

$8,179,695

$8,533,213

$8,325,949

Number of vendors

69

67

66

71

Georgia Vocational Rehabilitation Agency: Disability Adjudication Services

Program Performance Measures:

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

Percentage of disability benefit determinations found to be correct (Federal Standard: 97%)

97.10%

94.50%

95.80%

96.80%

Average number of days to determine claims (Federal Standard: 137 days)

111.3

114.0

117.5

120.5

Number of claims adjudicated

157,140

153,519

143,933

150,233

Georgia Vocational Rehabilitation Agency: Georgia Industries for the Blind

Program Performance Measures:

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

Number of blind persons employed by GIB

92

74

57

57

Total revenue generated from products and services

$10,219,953

$8,741,813

$7,648,285

$9,617,992

Percentage of total direct labor hours performed by individuals who are legally blind (Federal Minimum Standard: 75%)

91.50%

92.90%

87.30%

77.30%

49

Department of Human Services: Attached Agencies

Georgia Vocational Rehabilitation Agency: Roosevelt Warm Springs Medical Hospital

Program Performance Measures:

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

Average daily cost per hospital patient (in state general funds)

$644

$721

$321

$206

Average daily hospital census

26.4

25.1

23.0

27.6

Georgia Vocational Rehabilitation Agency: Vocational Rehabilitation Program

Program Performance Measures:

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

Number of residential Vocational Rehabilitation (VR) clients served

223

229

541

568

Average daily cost per student (in state general funds)

$53

$114

$82

$77

50

Commissioner of Insurance
Enforcement
Program Performance Measures:
Number of cases closed with actions
Fines collected

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

524

144

197

307

$4,445,493

$2,492,703

$1,412,534

$275,506

Fire Safety
Program Performance Measures:
Number of inspections conducted
Percentage of mandated inspections completed (June to June)
Number of permits and approvals issued
Number of investigations initiated into suspected criminal fires

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

54,487

48,791

46,691

51,518

100.00%

85.00%

100.00%

54.00%

12,041

10,656

9,119

14,384

618

206

482

449

Industrial Loan
Program Performance Measures:
Number of lenders regulated
Percentage of licensees audited per year
Percentage of applicants approved

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

1,031

1,050

1,102

1,083

88.00%

92.00%

96.00%

99.00%

56.00%

88.00%

77.00%

55.00%

51

Georgia Bureau of Investigation
Bureau Administration
Program Performance Measures:
Amount of payments processed

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual $154,611,776 $149,698,765 $191,711,895 $203,414,662

Criminal Justice Coordinating Council
Program Performance Measures:
Number of juvenile offenders diverted through juvenile accountability courts

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

89

206

210

336

Criminal Justice Information Services
Program Performance Measures:
Percentage of criminal history background service requests processed within 24 hours of receipt
Percentage of manually reported final disposition data processed within 30 days of receipt
Percentage of reported arrest data processed within two hours of receipt

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

98.50%

99.00%

99.00%

99.00%

100.00%

100.00%

100.00%

100.00%

92.00%

93.00%

94.00%

93.00%

Forensic Scientific Services
Program Performance Measures:
Total number of reports released
Percentage of reports released in 45 days
Number of combined DNA Index System matches
Number of child fatalities reviewed (per calendar year)

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

95,206

91,961

97,374

91,620

73.00%

79.00%

75.60%

70.70%

941

1,182

1,165

1,188

495

502

503

559

52

Georgia Bureau of Investigation
Regional Investigative Services
Program Performance Measures:
Number of criminal investigations closed
Agent turnover rate
Value of contraband seized

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

8,595

8,404

9,610

9,068

3.60%

1.71%

2.10%

1.19%

$133,489,426

$9,557,931

$40,720,307

$48,569,925

53

Georgia Bureau of Investigation: Attached Agencies

Criminal Justice Coordinating Council
Program Performance Measures:

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

Number of victims served by grant funded programs

149,080

150,704

111,844

130,570

Total victim compensation paid

$19,297,793

$18,010,861

$19,263,310

$17,739,860

Average number of days to process a Georgia Crime Victim Compensation Program application
Number of adult offenders served through accountability courts

49 1,829

36 3,040

36 4,521

38 7,443

Adult offender accountability court diversion savings

$32,783,459

$35,676,090

$51,336,594

$74,853,172

Number of state-funded accountability courts

99

101

113

126

54

Department of Juvenile Justice
Community Services
Program Performance Measures:
Percentage of DJJ youth days served in Community Services

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

80.70%

80.50%

81.14%

81.85%

Percentage of youth with no new offense while under community supervision
Daily average of youth supervised by Community Services

85.10% 12,375

86.80% 12,255

83.26% 10,894

87.35% 8,550

Percentage of youth re-offending within one year after completion

50.10%

47.80%

35.97%

28.70%

Secure Commitment (YDCs)
Program Performance Measures:
Number of youth served in YDCs

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

1,460

1,122

1,066

926

Percentage of long-term youth discharged from commitment that are re-adjudicated or resentenced within one year of release
Number of Short-Term Program youth served

33.78% 2,169

23.90% 1,453

26.03% 1,114

24.62% 1,047

Youth Development Campus juvenile corrections officer turnover rate

45.19%

44.95%

51.50%

45.00%

Secure Detention (RYDCs)
Program Performance Measures:
Number of admissions to RYDCs
Juvenile Correctional Officer (JCO) attrition rate
Number of YDC youth housed in RYDCs
Number of youth awaiting community placement

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

14,751

12,376

11,271

10,145

49.60%

38.76%

40.40%

54.30%

211

132

20

92

115

103

80

71

55

Department of Labor
Department of Labor Administration
Program Performance Measures:
Number of payments processed
Percentage of payments made electronically
Average days to process a payment
Agency turnover rate

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

30,669

29,041

25,537

13,535

22.50%

28.00%

20.80%

43.97%

6.9

8.0

4.2

4.8

17.40%

16.80%

16.80%

10.83%

Labor Market Information
Program Performance Measures:
Rate of responses to the Occupational Employment Statistics Survey of employers (Federal target is 75%)
Number of users of the labor market website

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

78.80%

75.60%

75.00%

77.48%

437,839

502,756

562,249

96,000

Unemployment Insurance
Program Performance Measures:
Percentage of unemployment insurance benefit recipients paid accurately, as determined by a federally-prescribed sample methodology
Percentage of new employer accounts for which unemployment insurance obligation is determined within 90 days (Federal Target: 88.7%)
Number of employers with a tax liability

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

91.90%

92.10%

92.40%

90.60%

88.90%

89.20%

89.20%

89.10%

207,138

211,460

214,000

228,225

56

Department of Labor
Workforce Solutions
Program Performance Measures:
Percentage of customers retaining employment following services

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

78.00%

77.00%

82.00%

82.50%

Percentage of customers obtaining employment following services

50.00%

53.00%

59.00%

63.40%

Number of customers served at Career Centers

531,884

407,313

336,064

310,366

Number of job orders received from businesses

62,367

80,559

80,000

116,554

Number of Child Labor Certificates issued to minors

33,316

37,924

38,500

5,656

57

Department of Natural Resources
Coastal Resources
Program Performance Measures:
Number of participants in coastal education programs or outreach events

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

25,161

22,197

26,766

26,249

Average days to process a Coastal Marshlands and Protection Act (CMPA) permit

67

62

79

79

Average days to process a Shore Protection Act (SPA) permit

34

36

55

55

Departmental Administration
Program Performance Measures:
Amount of grant funding processed
Agency turnover rate
Percent of vendor transactions processed electronically

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

$81,831,635

$93,054,064

$86,413,631

$81,698,177

22.00%

19.00%

10.00%

5.00%

29.00%

40.00%

50.00%

52.00%

Environmental Protection
Program Performance Measures:
Number of air permit applications processed
Number of Notice of Violations issued
Number of consent orders executed

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

741

646

635

671

3,527

3,709

3,401

3,644

936

828

806

1,179

Hazardous Waste Trust Fund
Program Performance Measures:
Number of sites removed from the Hazardous Site Inventory
Dollar amount collected in hazardous waste fees, hazardous substance fees, and civil penalties

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

6

11

14

11

$11,358,798

$11,253,928

$13,451,086

$12,281,829

58

Department of Natural Resources
Historic Preservation
Program Performance Measures:
Number of historic properties in Georgia that are listed in the National Register of Historic Places

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

77,128

79,182

80,866

82,600

Number of historic properties that are being preserved as documented by the use of the Federal Rehabilitation Investment Tax Credit and State Preferential Property Tax Assessment Program for Rehabilitation Historic Property
Number of renovation projects reviewed

119

134

129

180

134

336

153

230

Law Enforcement
Program Performance Measures:
Number of water and land search and rescue cases

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

484

547

458

449

Number of hunting and boating incidents

182

156

152

177

Average number of cases per Ranger

80

88

85

88

Average time to respond and complete an investigation/complaint for hunting and boating incidents (in hours)

30

32

32

34

Parks, Recreation and Historic Sites
Program Performance Measures:
Number of park, recreation, and historic site visitations
Average return on investment of state parks as a whole
Number of park passes sold

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

8,986,133

7,498,476

7,924,276

8,357,847

72.00%

75.00%

68.00%

72.00%

656,246

644,643

762,810

802,267

59

Department of Natural Resources
Solid Waste Trust Fund
Program Performance Measures:
Percentage of regulated solid waste facilities operating in compliance with environmental standards
Number of new or modified solid waste permits issued

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

87.00%

90.00%

88.00%

93.00%

9

4

5

14

Wildlife Resources
Program Performance Measures:
Number of dollars generated for Georgia's economy per state appropriated dollar spent on fisheries management and fishing

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

$425.00

$382.00

$308.00

$321.59

60

State Board of Pardons and Paroles
Board Administration
Program Performance Measures:
Number of Board clemency votes

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

88,302

76,703

69,200

64,695

Clemency Decisions
Program Performance Measures:
Number of investigations completed (legal, social, personal history, special interviews, other)

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

40,654

39,945

34,516

33,789

Number of inmates released by board action

15,677

16,212

13,520

13,374

Cost avoidance of offenders in the community under supervision versus prison costs for incarceration

$408,884,195 $469,175,938 $451,343,348 $450,289,141

Victim Services
Program Performance Measures:
Number of new people registered in the Georgia Victim Information Program system
Number of correspondence sent out to victims

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

2,026

1,989

1,768

1,905

10,517

9,590

8,791

12,270

61

Georgia Public Defender Council
Public Defender Council
Program Performance Measures:
Percentage of clients contacted at least once per month
Capital cases per attorney
Mental health cases per attorney

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

93.40%

94.00%

85.00%

86.40%

N/A

6

6

5

N/A

89

92

96

62

Department of Public Health
Adolescent and Adult Health Promotion
Program Performance Measures:
Number of school systems that adopt the evidence-based, 100% Tobacco Free School policy
Number of registered callers to the Georgia Tobacco Quit Line

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

93

98

103

116

14,196

14,103

12,399

15,778

Percentage of initial pap tests provided to individuals who have never or rarely been screened for cervical cancer

31.40%

32.70%

33.30%

31.20%

Adult Essential Health Treatment Services
Program Performance Measures:
Percentage of eligible enrolled patients served by the Cancer State Aid program

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

85.26%

92.00%

92.00%

89.00%

Of the 18 public health districts, the number of districts with hospitals that have participation agreements with the Cancer State Aid Program to foster program outreach and access

12

13

13

13

Departmental Administration
Program Performance Measures:
Number of payments processed

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

58,590

55,921

47,479

48,542

Average number of business days to execute a contract

35

35

34

38

Emergency Preparedness/Trauma System Improvement

Program Performance Measures:

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

Strategic National Stockpile readiness score (1 = Pass; 0 = Did not pass)

N/A

N/A

1

1

Number of designated trauma centers

26

27

28

30

Average time to process Emergency Medical Services (EMS) medic license applications (in days)
Average time to process EMS service license applications (in days)

2

2

2

2

15

12

11

10

63

Department of Public Health
Epidemiology
Program Performance Measures:
Number of cases of reportable diseases submitted (per calendar year)
Number of requests delivered by the Online Analytical Statistical Information System (OASIS) (per calendar year)

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

6,731

10,746

8,312

N/A

190,143

186,397

219,393

N/A

Immunization
Program Performance Measures:
Number of public and private provider organizations that actively utilize Georgia Registry of Immunization Transactions and Services

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

10,303

10,371

11,677

11,641

Percentage of adolescents who are up-to-date on immunizations required for entry into the 7th grade

N/A

N/A

90.00%

95.00%

Infant and Child Essential Health Treatment Services

Program Performance Measures:

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

Number of children receiving services through the Babies Can't Wait program

7,519

8,185

9,207

9,193

Number of children receiving services from the Children's Medical Services program

10,983

8,325

7,313

9,329

Percentage of very low birth weight infants (<1500 grams) delivered at facilities for high-risk deliveries and neonates

77.10%

79.46%

80.35%

N/A

64

Department of Public Health
Infant and Child Health Promotion
Program Performance Measures:
Number of newborn screenings performed

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

144,681

146,982

150,199

150,153

Average laboratory turnaround time for newborn screening (in days)
Amount of laboratory revenue collected for newborn screenings and remitted to Treasury
Number of pregnant women, infants, and children served by the Women, Infants, and Children (WIC) program (per federal fiscal year)
Percentage of WIC program infants who were ever breastfed (per federal fiscal year)

2.4

2.4

2.3

2.4

$7,191,768

$7,114,733

$6,684,976

$7,054,409

289,524

271,416

264,299

N/A

57.80%

54.29%

49.66%

N/A

Infectious Disease Control
Program Performance Measures:
Percentage of refugees that receive initial domestic health screenings within 90 days of their arrival into the U.S.
Number of STD cases

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

89.00%

88.00%

94.00%

N/A

70,117

65,820

79,445

N/A

Inspections and Environmental Hazard Control

Program Performance Measures:

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

Percentage of primary food-born illness risk factor violations cited out of all violations cited

33.30%

23.00%

24.00%

24.00%

Number of swimming pool closures

566

958

1,072

1,533

Number of blood lead tests

4,953

4,637

4,666

4,078

Public Health Formula Grants to Counties
Program Performance Measures:
General grant-in-aid spending per capita

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

$8.21

$8.65

$9.13

N/A

65

Department of Public Health
Vital Records
Program Performance Measures:
Number of certificates issued
Average number of days to fill a certificate request
Amount of revenue collected

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

115,453

118,637

123,079

160,771

32

37

19

10

$2,886,321

$2,843,769

$2,756,025

$2,694,900

66

Department of Public Health: Attached Agencies

Brain and Spinal Injury Trust Fund
Program Performance Measures:

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

Number of complete applications received

217

216

193

210

Average number of days from application submission to award date

117

69

77

N/A

Percentage of total annual budget dedicated to awards

71.80%

73.20%

70.30%

70.74%

Georgia Trauma Care Network Commission
Program Performance Measures:
Number of Emergency Medical Service Regions (out of 10 possible) participating in Trauma System Regionalization activities

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

4

4

4

5

Number of First Responders trained from funding provided by the Commission

317

272

204

372

67

Department of Public Safety
Aviation
Program Performance Measures:
Number of missions flown

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

1,451

1,622

1,575

1,587

Capitol Police Services
Program Performance Measures:
Number of security events
Number of incidents responded to

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

126

109

43

77

3,251

2,989

2,913

2,741

Field Offices and Services
Program Performance Measures:
Number of vehicle stops performed
Percentage of accident reports completed within 5 days
Number of accidents in Georgia worked
Percentage of Computer Aided Dispatch (CAD) calls validated
Number of Nighthawks DUI stops

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

350,532

430,082

350,053

531,587

89.00%

89.00%

90.29%

90.00%

61,678

66,792

71,509

76,946

93.56%

85.00%

90.00%

93.88%

2,359

3,126

2,783

2,789

Motor Carrier Compliance
Program Performance Measures:
Number of commercial vehicle inspections
Percentage of school buses found to have serious defects as a result of inspections
Number of vehicles weighed

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

80,869

82,499

72,663

83,357

17.00%

12.00%

11.35%

17.00%

14,259,670

13,050,385

13,142,639

10,514,333

68

Department of Public Safety: Attached Agencies

Firefighter Standards and Training Council
Program Performance Measures:

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

Number of fire department agency inspections

169

260

131

26

Number of active firefighter positions

30,082

30,418

30,418

30,559

Office of Highway Safety
Program Performance Measures:
Percentage of safety belt usage per federal fiscal year
Percentage of child safety seat usage per federal fiscal year

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

95.50%

97.30%

97.30%

N/A

99.40%

99.60%

97.40%

N/A

Peace Officer Standards and Training Council
Program Performance Measures:
Percentage of cases resulting in sanctions

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

82.50%

89.10%

81.98%

86.00%

Number of cases per investigator

131

186

193

197

Number of certifications awarded

9,177

9,238

9,631

9,274

69

Department of Public Safety: Attached Agencies

Public Safety Training Center
Program Performance Measures:

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

Average cost per law enforcement candidate

$3,415.77

$3,425.68

$3,040.90

$3,174.75

Average cost per fire fighter candidate

$2,567.34

$2,713.33

$4,284.56

$5,149.04

Number of candidates attending police or fire specialized training

23,023

21,657

23,329

21,097

Number of candidates attending police or fire basic training

1,354

1,275

1,341

1,406

Percentage of candidates graduating from police or fire basic training

76.00%

76.00%

80.00%

79.00%

70

Public Service Commission
Commission Administration
Program Performance Measures:
Agency turnover rate

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

9.00%

4.00%

7.00%

9.00%

Facility Protection
Program Performance Measures:
Number of pipeline safety inspections

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

489

350

520

449

Number of people trained on Georgia Utility Facility Protection Act requirements
Number of Georgia Utility Facility Protection Act inspections per investigator

2,287 823

2,197 600

1,740 470

1,540 401

Utilities Regulation
Program Performance Measures:
Number of telecommunications, natural gas, and electric complaints resolved by the Public Service Commission Average call wait time (in seconds)
Percentage of total calls abandoned
Number of orders issued

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

8,159

7,988

7,591

7,343

23

38

60

36

5.66%

6.04%

7.04%

5.50%

1,350

1,413

1,193

1,155

71

Board of Regents
Agricultural Experiment Station
Program Performance Measures:
Value of research funds received

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

$26,112,098

$26,635,246

$30,120,955

$33,097,566

Athens/Tifton Vet Laboratories
Program Performance Measures:
Average cost per test

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

$33.30

$35.39

$30.69

$33.38

Number of tests by the diagnostic laboratories for animal health diagnostic and surveillance testing

182,324

166,288

192,360

199,506

Cooperative Extension Service
Program Performance Measures:
Number of face-to-face client contacts made by Cooperative Extension through educational programs and consultations

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

1,376,972

1,559,696

1,347,883

1,377,536

Number of client contacts per Cooperative Extension county faculty full-time equivalent

188,114

251,603

128,521

140,445

Number of youth served by Georgia 4-H

184,328

171,693

175,372

172,354

Enterprise Innovation Institute
Program Performance Measures:
Number of enterprises and/or stakeholders served

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

9,428

9,570

8,771

10,206

Economic impact in dollars generated per state appropriated dollar

$207.91

$180.00

$338.40

$298.41

Number of jobs created or saved

25,554

23,059

23,296

16,017

72

Board of Regents
Forestry Cooperative Extension
Program Performance Measures:
Number of service programs for outreach on forestry conservation

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

166

278

378

274

Number of service participants per full-time equivalent faculty

1,282

2,379

2,158

1,939

Forestry Research
Program Performance Measures:
External sponsored research funds generated

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

$9,205,118

$7,495,627

$10,583,396

$7,665,952

Georgia Archives
Program Performance Measures:
Hours open weekly to the public
Number of people served in-person

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

17

34

43

42

6,914

8,418

9,092

8,620

Georgia Tech Research Institute
Program Performance Measures:
External sponsored research funds generated
Estimated total economic impact of Georgia Tech Research Institute's sponsored funded research and activities

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual $304,910,068 $363,267,164 $338,164,751 $367,480,410
$719,587,761 $857,310,508 $798,068,812 $867,253,768

Marine Institute
Program Performance Measures:
Total income from all facility fees and Indirect Cost Recovery

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

$153,333

$169,267

$171,868

$215,069

Number of students receiving instructional time at UGAMI

617

785

519

524

Annualized dollars leveraged for the University of Georgia through grants requiring use of UGAMI facilities

$1,396,409

$1,526,768

$1,796,642

$2,263,296

73

Board of Regents
Marine Resources Extension Center
Program Performance Measures:
Number of consultations with Marine Extension coastal marine constituents
Total dollars generated from new commercial aquaculture operations including hard clams and oysters

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

45,778

59,205

60,427

34,236

$1,728,456

$1,140,283

$1,911,043

$1,728,483

Medical College of Georgia Hospital and Clinics

Program Performance Measures:

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

Total senior level residency trainees

128

119

112

110

Residency program graduation rate

99.25%

99.16%

99.11%

92.00%

Public Libraries
Program Performance Measures:
Number of circulations in Georgia public libraries

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

39,394,201

39,001,826

37,350,547

36,085,039

Total hours the public uses the Internet at Georgia public libraries

12,662,590

13,224,365

15,016,043

15,153,024

Percentage of target population (those eligible for Library for the Blind and Physically Handicapped services) utilizing GLASS

10.67%

11.20%

9.10%

9.10%

Regents Central Office
Program Performance Measures:
Number of online database searches on GALILEO
Number of degree programs approved
Number of degree programs terminated

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

N/A

25,202,280

23,014,323

22,023,558

38

21

37

39

48

260

20

39

74

Board of Regents
Skidaway Institute of Oceanography
Program Performance Measures:
Average sponsored dollars generated per state appropriated dollar

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

$3.80

$2.57

$3.06

$3.19

Average research dollars generated per faculty member

$392,080

$303,564

$380,000

$378,120

Teaching
Program Performance Measures:
Number of students enrolled at University System of Georgia institutions Total sponsored fund revenue (in millions)
System-wide graduation rate
System-wide retention rate

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

314,565

309,469

312,936

318,164

$1,771

$1,700

$1,712

$1,751

61.35%

60.36%

57.70%

N/A

78.47%

81.18%

81.50%

N/A

Veterinary Medicine Experiment Station
Program Performance Measures:
Total extramural research funding

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

$15,549,308

$13,274,797

$14,892,123

$24,060,584

Veterinary Medicine Teaching Hospital
Program Performance Measures:
Total number of veterinary cases
Average net income per case

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

22,575

24,516

26,247

27,472

$50.62

$66.82

$69.81

$23.88

75

Board of Regents: Attached Agencies

Payments to Georgia Military College
Program Performance Measures:

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

Preparatory school graduation rate

94.00%

97.00%

100.00%

100.00%

Junior college graduation rate

23.00%

25.00%

25.00%

27.00%

Payments to Georgia Public Telecommunications Commission

Program Performance Measures:

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

Number of listeners using Georgia Public Broadcasting radio resources weekly

210,600

198,300

221,100

327,200

Number of media assets downloaded/streamed by education users

8,218,248

8,291,441

8,648,339

6,322,186

76

Department of Revenue
Forestland Protection Grants
Program Performance Measures:
Number of jurisdictions reimbursed under the Forestland Protection Act
Number of reimbursements
Amount of reimbursements

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

131

233

133

134

279

377

262

256

$22,169,471

$40,116,596

$29,072,520

$29,072,351

Industry Regulation
Program Performance Measures:
Percentage of alcohol inspections in compliance
Percentage of tobacco inspections in compliance
Number of underage alcohol investigations
Number of underage tobacco investigations

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

87.00%

89.00%

89.00%

75.40%

93.00%

90.00%

90.00%

81.57%

4,285

3,673

3,686

3,254

2,311

2,355

2,873

2,616

Local Tax Officials Retirement and FICA
Program Performance Measures:
Amount of Employee Retirement System benefits paid for local retirement

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

$11,365,918

$8,716,466

$10,330,585

$7,777,866

Number of officials and staff participating in Employee Retirement

1,260

1,145

1,036

950

System

Amount of FICA paid for local retirement

N/A

$681,314

$681,314

$681,314

77

Department of Revenue
Motor Vehicle Registration and Titling
Program Performance Measures:
Amount of revenue from motor vehicle registrations (in millions)

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

$224

$221

$238

$242

Number of motor vehicle registrations processed

8,797,338

8,933,714

9,136,983

9,329,835

Number of motor vehicle registrations renewed online

640,686

702,374

804,200

952,914

Salvage inspections completed statewide

21,271

18,101

21,878

23,105

Revenue Processing
Program Performance Measures:
Total returns processed
Percentage of individual tax returns filed electronically

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

6,250,000

6,536,719

7,488,690

8,037,113

83.00%

82.02%

83.45%

86.04%

Tax Compliance
Program Performance Measures:
Number of telephone calls seeking assistance in the 11 Regional Offices

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

452,723

242,344

157,623

183,248

Number of walk-in taxpayers seeking assistance in the 11 Regional Offices

68,237

35,085

26,167

22,750

Total revenue agent collections

$185,104,374 $211,893,481 $409,125,320 $430,173,424

Number of audits completed

48,870

77,966

63,995

64,144

Percentage of audits in compliance

45.00%

46.00%

48.00%

42.00%

78

Department of Revenue
Taxpayer Services
Program Performance Measures:
Number of in-bound calls
Percentage of inbound calls answered
Average call wait time (in seconds)

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

776,201

956,110

906,108

1,118,878

84.00%

72.70%

80.00%

71.50%

180

225

427

566

79

Secretary of State
Corporations
Program Performance Measures:
Number of total corporation filings processed
Number of corporations call center calls received
Percentage of corporations call center calls abandoned
Average speed of corporations call center calls answered (in minutes)

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

729,465

742,114

934,404

847,241

318,256

479,489

245,292

252,006

51.00%

31.00%

23.00%

16.00%

15.4

5.0

6.3

4.9

Elections
Program Performance Measures:
Number of elections
Number of registered voters
Number of training classes offered through the election officials online certification program
Number of elections officials trained through the online certification program

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

528

725

299

517

6,175,037

5,949,652

6,136,218

6,397,189

64

32

42

42

1,464

1,482

1,207

1,156

Investigations
Program Performance Measures:
Number of completed investigations
Number of regular inspections
Fines collected

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

1,087

988

895

819

12,907

11,258

11,334

11,745

$2,664,550

$1,754,200

$1,155,083

$1,190,000

80

Secretary of State
Professional Licensing Boards
Program Performance Measures:
Average number of days to process new applications
Number of license renewals processed
Number of new applications processed
Average speed of PLB call center calls answered (in minutes)
Number of PLB call center calls received
Percentage of PLB call center calls abandoned

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

93

21

20

18

192,446

207,898

191,881

187,635

56,255

37,220

52,151

53,425

21.3

13.7

1.9

4.4

491,107

760,441

390,042

258,593

44.00%

46.00%

29.00%

16.00%

Securities
Program Performance Measures:
Fines collected
Number of securities investigations closed
Number of completed examinations of registered investment advisor firms

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

$252,016

$190,999

$2,600

$29,022

95

63

19

33

73

73

56

18

81

Secretary of State: Attached Agencies

Georgia Commission on the Holocaust
Program Performance Measures:

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

Number of visitors to Commission sponsored exhibits

16,212

27,585

16,917

7,640

Number of attendees at Commission events

1,558

4,265

4,489

6,066

Number of students accessing Holocaust educational resource trunks

1,542

1,216

582

1,091

Real Estate Commission
Program Performance Measures:
Percentage of all completed applications processed within 5 business days of receipt
Agency investigations completed

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

98.00%

96.00%

98.00%

98.00%

1,659

1,730

1,971

1,646

Dollar amount of judgments paid from Real Estate Recovery Fund

$0

$0

$7,932

$0

Dollar amount of Real Estate Recovery Fund education and research contracts awarded
Real Estate Recovery Fund balance

$310,813

$150,866

$93,423

$113,896

$1,525,096

$1,491,072

$1,526,143

$1,563,598

82

Georgia Student Finance Commission

Engineer Scholarship
Program Performance Measures:

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

Number of students obtaining forgivable loans

204

238

285

290

Percentage of students repaying loans through service

33.00%

33.00%

32.00%

29.00%

Georgia Military College Scholarship
Program Performance Measures:
Number of students awarded scholarships

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

82

84

78

76

HERO Scholarship
Program Performance Measures:
Number of students receiving Helping Educate Reservists and their Offspring (HERO) scholarships

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

416

384

387

333

HOPE Administration
Program Performance Measures:
Number of active registered GAcollege411.org users
Number of students and parents met with for postsecondary advising and financial counseling

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

894,524

939,250

794,572

674,874

97,420

112,151

124,974

124,200

HOPE GED
Program Performance Measures:
Number of students receiving the HOPE GED grant
Percentage of issued HOPE GED vouchers redeemed

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

3,666

3,510

1,613

872

24.00%

27.00%

53.00%

17.00%

83

Georgia Student Finance Commission

HOPE Grant
Program Performance Measures:

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

Number of HOPE Grant awards disbursed

136,489

133,167

102,261

74,033

Average dollar amount per HOPE Grant award

$527

$549

$537

$569

Number of students receiving the HOPE Grant

85,228

81,318

67,090

48,509

Number of Zell Miller Grant awards disbursed

N/A

N/A

21,357

25,040

Number of Strategic Industries Workforce Development Grant awards disbursed

N/A

9,462

19,894

22,706

HOPE Scholarships - Private Schools
Program Performance Measures:
Number of awards disbursed

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

23,329

22,716

22,590

22,265

Number of private school students receiving the HOPE Scholarship

11,338

11,075

10,927

10,653

Number of private school students receiving the Zell Miller Scholarship

1,662

1,769

1,792

1,990

HOPE Scholarships - Public Schools
Program Performance Measures:
Number of awards disbursed

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

173,179

171,248

173,789

178,913

Average dollar amount per award

$1,748

$1,826

$1,897

$1,954

Number of public school students receiving the HOPE Scholarship

84,298

83,684

84,707

87,070

Number of public school students receiving the Zell Miller Scholarship

12,575

14,031

15,768

17,971

84

Georgia Student Finance Commission

Low Interest Loans
Program Performance Measures:

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

Average dollar amount of loan

$6,273

$6,449

$6,874

$4,618

Number of students obtaining Low Interest Loans

3,299

3,324

7,408

5,300

Percentage of students receiving loans who are also eligible to receive the Federal Pell Grant

72.00%

84.00%

68.00%

81.00%

Move on When Ready
Program Performance Measures:
Number of awards disbursed
Average dollar amount per award
Number of semester credit hours

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

12,474

17,322

24,651

47,809

$802

$775

$775

$1,020

76,490

104,934

145,757

294,166

North Ga. Military Scholarship Grants
Program Performance Measures:
Number of students awarded scholarship
Percentage of students repaying loans through service

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

133

143

158

165

48.00%

62.00%

56.00%

52.00%

North Georgia ROTC Grants
Program Performance Measures:
Number of students receiving the Reserve Officers' Training Corps grant

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

355

386

386

314

Number of students receiving Reserve Officers' Training Corps Grant for Future Officers

123

141

148

163

85

Georgia Student Finance Commission

Public Safety Memorial Grant
Program Performance Measures:

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

Number of students receiving the Public Safety Memorial Grant

32

27

27

39

Tuition Equalization Grants
Program Performance Measures:
Average dollar amount per award
Number of students receiving the Tuition Equalization Grant

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

$301

$302

$305

$384

33,279

31,843

30,226

29,008

86

Georgia Student Finance Commission: Attached Agencies

Nonpublic Postsecondary Education Commission

Program Performance Measures:

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

Percentage of authorized colleges and schools that meet prescribed academic and financial standards without remediation

83.00%

82.00%

83.00%

83.00%

Total number of schools authorized by NPEC

310

322

310

294

87

Teachers Retirement System
Local/Floor COLA
Program Performance Measures:
Percentage of on-time payments made to retirees
Average monthly state-funded payment amount per recipient

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

100.00%

100.00%

100.00%

100.00%

$791

$754

$770

$773

System Administration
Program Performance Measures:
Current number of retirees and beneficiaries receiving benefits
New retiree on-time processing rate
Total benefit payments made (in millions)

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

101,139

108,100

113,066

117,918

85.00%

85.00%

95.50%

97.90%

$3,548

$3,764

$3,997

$4,229

88

Technical College System of Georgia
Adult Education
Program Performance Measures:
Number of students served

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

55,747

47,197

44,225

42,940

Percentage of Georgians without a high school credential that were served by TCSG Adult Education programs
GED passage rate

4.60% 72.00%

3.90% 75.00%

3.70% 65.10%

3.90% 86.20%

Departmental Administration
Program Performance Measures:
Return on Investment as measured by the economic impact of: Increase in annual earnings of Tech Ed graduates; Increase in annual earnings of GED graduates; Federal and Other Funds generated by technical colleges; Estimated earnings from jobs created and saved by Quick Start (in millions)
Number of requests for new reports submitted to the Data Center

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

$1,205

$1,171

$1,024

$933

105

88

120

98

State funds per square foot

$23.60

$22.95

$23.91

$23.90

Quick Start and Customized Services
Program Performance Measures:
Number of Quick Start projects delivered

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

133

123

115

106

Number of jobs created in Georgia with the assistance of Quick Start

9,431

6,928

8,509

6,703

Number of individuals successfully trained by Quick Start

60,155

53,316

73,536

45,716

Average support cost per project

$16,844

$17,123

$24,002

$15,133

Number of unique companies served through customized business and industry training at technical colleges

2,932

3,172

3,682

4,492

89

Technical College System of Georgia
Technical Education
Program Performance Measures:
Two-year graduation rate of students who are enrolled in an award program with 12 hours and at least one vocational course in their enrollment history
Technical education retention rate

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

61.00%

62.20%

65.90%

70.30%

62.20%

63.30%

64.00%

66.40%

Total enrollment in credit programs

151,150

143,658

135,786

133,455

Number of students that graduated in Strategic Industries Workforce Development Grant programs
Percentage of total credit hours that are associated with dual enrollment programs

N/A 3.00%

3,049 4.10%

9,176 5.70%

14,819 8.50%

90

Department of Transportation
Capital Construction Projects
Program Performance Measures:
Percentage of projects completed on budget (Target: 90%)

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

94.49%

94.42%

93.00%

84.85%

Metro Atlanta highway morning peak hour speeds (6 a.m. to 10 a.m.) on selected Key Performance Indicator corridors (Target: 40 mph)

39.00

37.30

43.57

36.51

Capital Maintenance Projects
Program Performance Measures:
Percentage of interstate miles meeting GDOT maintenance standards (Target: 90%)
Percentage of state-owned non-interstate road miles meeting GDOT maintenance standards (Target: 90%)

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

83.00%

74.00%

80.00%

80.06%

71.00%

73.00%

73.00%

73.40%

Construction Administration
Program Performance Measures:
Percentage of Right of Way (ROW) authorized on schedule per the approved State Transportation Improvement Plan (STIP) as initially approved
Percentage of construction authorized on schedule per the approved STIP as initially approved

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

55.00%

58.00%

29.00%

45.00%

75.00%

69.00%

63.00%

59.00%

Ratio of the Engineer's Estimate (official estimate) to the award amount

96.00%

96.80%

102.11%

100.41%

Data Collection, Compliance and Reporting
Program Performance Measures:
Percentage of miles in the public road system inventoried (includes all roads)

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

71.70%

35.75%

7.92%

26.39%

Percentage of reports filed on time that assist in establishing Georgia's federal funding level (Target: 100%)

100.00%

100.00%

100.00%

100.00%

91

Department of Transportation
Departmental Administration
Program Performance Measures:
Number of internal audit findings

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

13

15

62

59

Percentage of those Disadvantaged Business Enterprise (DBE) applications that actually received certification, as compared to the total number of DBE certifications applied for

66.76%

65.07%

70.70%

93.44%

Intermodal
Program Performance Measures:
Percentage of airports meeting state licensing requirements (Target: 95%)
Number of transit contracts provided to sub recipients

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

87.00%

85.00%

82.00%

88.00%

279

187

138

134

Number of track miles rehabilitated

26

38

99

84

Percentage of state appropriated funds used to leverage federal matching dollars for airport maintenance and improvement projects
Value of state funded grant awards for airport maintenance and improvement projects

88.00% $1,472,174

91.00% $2,178,795

38.00%

29.93%

$9,899,954

$13,041,000

Local Maintenance and Improvement Grants
Program Performance Measures:
Number of projects funded

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

564

567

544

561

Percentage of authorized funds expended

99.68%

98.69%

97.60%

95.87%

92

Department of Transportation
Local Road Assistance Administration
Program Performance Measures:
Percentage of off-system projects in the Statewide Transportation Improvement Program authorized to construction in the year programmed
Percentage of local let road and bridge construction projects completed on schedule

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

56.00%

86.00%

70.18%

86.00%

96.00%

75.00%

71.11%

80.77%

Number of Locally Administered Projects (LAP) certifications issued each year

10

10

36

27

Planning
Program Performance Measures:
The number of phases (Preliminary Engineering, Right-of-Way, Construction) programed in the STIP/TIP within the Freight Network

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

151

149

97

212

Routine Maintenance
Program Performance Measures:
Number of bridge inspections each year

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

7,112

7,735

8,325

8,984

Percentage of state-owned bridges meeting GDOT maintenance standards (85% goal)

86.00%

86.00%

89.00%

88.00%

Traffic Management and Control
Program Performance Measures:
Number of Highway Emergency Response Operator (HERO) motor assists

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

109,880

104,323

105,420

102,977

93

Department of Transportation: Attached Agencies

Payments to State Road and Tollway Authority

Program Performance Measures:

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

Percentage of Guaranteed Revenue Bonds, Reimbursement Revenue Bonds, or Grant Anticipation Revenue Bonds payment schedules reviewed prior to the 1st monthly payment (Target: 100%)

100.00%

100.00%

100.00%

100.00%

Number of Guaranteed Revenue Bonds, Reimbursement Revenue Bonds, or Grant Anticipation Revenue Bonds Bond payments made to State Road and Tollway Authority

2

2

2

2

Percentage of Guaranteed Revenue Bonds, Reimbursement Revenue Bonds, or Grant Anticipation Revenue Bonds payments made in accordance with the agreed upon payment schedule

100.00%

100.00%

100.00%

100.00%

94

Department of Veterans Service
Administration
Program Performance Measures:
Number of payments processed
Percentage of payments processed electronically
Agency turnover rate

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

2,129

2,200

1,968

2,080

69.00%

70.00%

62.00%

68.00%

9.27%

10.00%

11.00%

15.50%

Georgia Veterans Memorial Cemetery
Program Performance Measures:
Total interments per year
State cost per interment
Percentage of graves marked timely (Veterans Affairs standard: 95% in 60 days or less)

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

401

342

414

410

$1,209

$1,459

$1,340

$1,612

97.90%

90.90%

100.00%

99.50%

Georgia War Veterans Nursing Homes
Program Performance Measures:
Average daily census - Augusta
Average daily census -Milledgeville
Cost per veteran patient day - Augusta
Cost per veteran patient day - Milledgeville

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

164

156

153

159

225

221

243

246

$175

$191

$207

$205

$191

$195

$206

$208

95

Department of Veterans Service
Veterans Benefits
Program Performance Measures:
Total veterans compensation and pension dollars into Georgia (in millions per calendar year)
Number of schools and training establishments approved through the State Approving Agency
Number of veterans per Veterans Field Service Office

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

$2,090

$2,482

$3,004

$3,112

1,563

1,624

1,654

1,679

15,220

14,894

14,762

14,755

Number of appeals hearings (per calendar year)

2,826

2,602

2,716

3,090

96

State Board of Workers' Compensation

Administer the Workers' Compensation Laws

Program Performance Measures:

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

Number of claims received

33,865

39,428

38,803

40,446

Percentage of businesses investigated who were found in noncompliance
Percentage of cases disposed of within 60 days of hearing date

8.80% 91.00%

8.50% 90.00%

8.70% 97.00%

9.85% 94.00%

Board Administration
Program Performance Measures:
Number of payments processed
Employee turnover rate

FY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual

1,796

1,626

1,645

1,719

21.00%

16.00%

9.67%

10.48%

97

Governor's O ce of
PLANNING AND BUDGET
THE STA TE OF GEORGI A
#2 CAPITOL SQUARE | ATLANTA, GA 30334 | 404.656.3820 | WWW.OPB.GEORGIA.GOV