Fiscal year 2024 performance measure report.

PERFORMANCE MEASURES
REPORT
Fiscal Year 2024
GOVERNOR'S OFFICE OF PLANNING AND BUDGET

FY 2024 Performance Measure Report
The Office of Planning and Budget published performance measures annually. For the FY 2024 budget cycle, agencies reported actual program performance data for FY 2019 through FY 2022 for workload, efficiency, and outcome measures. Measuring performance in these three areas helps state decision makers and agency stakeholders understand how well programs are operating and whether they are achieving their intended purpose. Measures in this report are organized by both agency and program.
The statistics in this report are included as they were entered by the agency or in consultation with the agency. As such, any questions regarding a specific performance measure should be directed to the respective agency.

Table of Contents
Performance Measure Book
Performance Measure Report1 Court of Appeals, FY 2024...................................................................................................................................1 Supreme Court, FY 2024......................................................................................................................................2 State Accounting Office, FY 2024........................................................................................................................3 Department of Administrative Services, FY 2024................................................................................................5 Department of Agriculture, FY 2024....................................................................................................................9 Department of Banking and Finance, FY 2024..................................................................................................12 Department of Behavioral Health and Developmental Disabilities, FY 2024....................................................13 Department of Community Affairs, FY 2024.....................................................................................................18 Department of Community Health, FY 2024.....................................................................................................23 Department of Corrections, FY 2024..................................................................................................................30 Department of Community Supervision, FY 2024.............................................................................................33 Department of Defense, FY 2024.......................................................................................................................36 Department of Driver Services, FY 2024...........................................................................................................38 Bright from the Start: Georgia Department of Early Care and Learning, FY 2024...........................................41 Department of Economic Development, FY 2024.............................................................................................43 Department of Education, FY 2024....................................................................................................................46 Employees' Retirement System of Georgia, FY 2024........................................................................................54 State Forestry Commission, FY 2024.................................................................................................................55 Office of the Governor, FY 2024........................................................................................................................56 Department of Human Services, FY 2024..........................................................................................................61 Commissioner of Insurance, FY 2024................................................................................................................69 Georgia Bureau of Investigation, FY 2024.........................................................................................................71 Department of Juvenile Justice, FY 2024...........................................................................................................74 Department of Labor, FY 2024...........................................................................................................................76 Department of Law, FY 2024.............................................................................................................................78 Department of Natural Resources, FY 2024.......................................................................................................79 State Board of Pardons and Paroles, FY 2024....................................................................................................82 State Properties Commission, FY 2024..............................................................................................................84 Georgia Public Defender Council, FY 2024.......................................................................................................85 Department of Public Health, FY 2024..............................................................................................................86 Department of Public Safety, FY 2024...............................................................................................................91 Public Service Commission, FY 2024................................................................................................................95 Board of Regents of the University System of Georgia, FY 2024.....................................................................96 Department of Revenue, FY 2024....................................................................................................................105 Secretary of State, FY 2024..............................................................................................................................109 Georgia Student Finance Commission, FY 2024.............................................................................................112 Teachers Retirement System, FY 2024............................................................................................................118 Technical College System of Georgia, FY 2024..............................................................................................119 Department of Transportation, FY 2024...........................................................................................................122 Department of Veterans Service, FY 2024.......................................................................................................126
State Board of Workers' Compensation, FY 2024............................................................................................128 Georgia General Obligation Debt Sinking Fund, FY 2024..............................................................................129

Program Performance Measures:
Court of Appeals
Court of Appeals
Appellate Filings
Cases Disposed
Revenue from Appellate Court Fees
Average caseload per judge for cases filed
Average caseload per judge for cases disposed

FY 2019 Actual

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

3,428 3,255 $476,254.52
229 217

2,876 3,141 $369,380.18
192 209

2,526 2,752 $384,839.00
168 183

2,663 2,510 $399,719.77
167 178

1

Program Performance Measures:
Supreme Court
Supreme Court of Georgia
Appellate filings
Revenue from Appellate Court fees
Average Caseload per Justice for cases filed

FY 2019 Actual

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

1,628 $157,473.92
1,628

1,655 $164,136.49
1,655

1,374

1,328

$154,239.41

$160,001.29

1,374

1,328

2

Program Performance Measures:
State Accounting Office
Financial Systems
Customers/users supported by Human Capital Management (HCM)
Customers supported by Financials
Customer support tickets generated
Customer support tickets closed
Financial issues responded to, diagnosed, and resolved within Service Level Agreement parameters Human Capital Management issues responded to, diagnosed, and resolved within Service Level Agreement parameters
Shared Services
Agencies participating in Payroll Shared Services Center (PSSC)
Employees paid through Payroll Shared Services Center (PSSC)
Agencies participating in Concur
Travel reimbursements processed

FY 2019 Actual

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

81,635 80,619 66,097 65,933 98.0% 98.0%

79,653 85,600 52,284 52,163 95.7% 94.6%

75,726 91,793 40,882 40,744 96.0% 96.9%

73,811 96,247 45,129 45,009 97.3% 98.1%

17 9,369
63 144,020

20 10,654
64 102,690

25 14,769
69 34,409

26 14,251
71 68,150

Statewide Accounting and Reporting
Days from prior fiscal year end to publish the Comprehensive Annual Financial Report (CAFR)
Days from prior fiscal year end to publish the Budgetary Compliance Report (BCR)
Submit Annual Schedule of Expenditures of Federal Awards within 60 days of Comprehensive Annual Financial Report (1=Meet; 2=Did Not Meet)

202

183

262

208

125

150

164

175

1

1

1

1

3

Program Performance Measures:

FY 2019 Actual

State Accounting Office: Attached Agencies

Georgia Government Transparency and Campaign Finance Commission

Number of existing cases on July 1

380

Number of complaints received

56

Number of action initiated by Commission staff

48

Number of cases resolved under 2 years old

56

Number of cases resolved older than 2 years

6

FY 2020 Actual
187 65 19
147 130

FY 2021 Actual
191 16 9 36 57

FY 2022 Actual
123 48 90 29 34

Georgia State Board of Accountancy
Individual CPA renewals processed
CPA firm renewals processed

278

20,665

443

1,713

189

20,263

222

1,505

4

Program Performance Measures:
Department of Administrative Services
Certificate of Need Appeal Panel
Number of Certificate of Need appeals filed
Number of Certificate of Need hearings held
Number of Certificate of Need appeals held resulting in a reversed decision
Amount of filing fees collected
Number of filing appellant parties
Average number of hours spent per appeal
Average number of days to issue a decision on a CON appeal
Departmental Administration (DOAS)
Number of enterprise-wide contract award protests
Number of training opportunities offered to employees
Percentage of employees successfully completing training/professional development Number of service center tickets
Percent of successfully resolved tickets
Number of audit findings
Agency turnover rate
Number of payments processed
Percentage of payments processed electronically
Fleet Management
Number of active vehicles in the State's fleet (excluding Community Service Boards) Proportion of active state vehicles enrolled in the motor vehicle maintenance program Number of safety trainings completed following "Report My Driving" calls from constituents Average preventative maintenance costs for participating vehicles
Number of active state vehicles enrolled in the motor vehicle maintenance program

FY 2019 Actual

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

17

21

10

7

10

3

10

1

N/A

0

4

6

N/A

31,500

27,000

19,500

N/A

21

18

13

N/A

12.86

86.75

88.40

N/A

207.66

297.50

268.90

61 4,035 100.00% 70,757 100.00%
0 19.10%
5,679 90.42%

49 1,890 100.00% 33,839 100.00%
N/A 9.10% 5,380 89.70%

61 2,032 100.00% 54,462 100.00%
0 10.38%
4,630 87.00%

47 3,562 100.00% 51,190 100.00%
0 16.90%
3,462 84.80%

18,503 98.79%
652 $243.00
18,730

18,538 97.76%
436 $252.00
18,212

17,454 99.93%
273 $238.00
17,396

17,567 99.00%
273 $246.00
17,590

5

Program Performance Measures: Human Resources Administration
Number of active benefit-eligible executive branch state employees in the Enterprise Resource Planning system Proportion of eligible state employees enrolled in an employee-paid Flexible Benefit offering Proportion of positive evaluations for customer service on Flexible Benefit offerings Employee customers' overall satisfaction with the Benefits Operations Center
Employees or candidates identified for risk based on results of the Drug Testing program Number of applications submitted to job requisitions of Careers.ga.gov
Number of jobs posted on Careers.ga.gov
Number of state agencies and entities using Careers Site for job vacancy posting and applicant tracking
Risk Management
Number of claims accepted for review under the Workers Compensation, Liability, and Property programs Percent of cases settled without litigation
Number of unemployment claims filed
Number of claims accepted for review under the Cyber Insurance program

FY 2019 Actual
48,701 88.70% 90.50% 90.50%
285 568,547
9,890 86

FY 2020 Actual
46,510 88.32% 86.75% 86.75%
270 426,515
9,680 84

FY 2021 Actual
42,938 88.60% 86.40% 86.40%
225 252,703
10,805 86

FY 2022 Actual
42,006 87.58% 89.25% 89.25%
252 214,995
14,336 88

13,519 75.00%
2,375 4

11,318 80.00%
7,333 4

10,671 86.00%
3,697 2

10,379 81.00%
2,488 1

State Purchasing
Amount of state entity spend through the Purchasing Card program
Proportion of state entity Chief Procurement Officers that are certified purchasers Estimated amount of cost savings/avoidance from recently completed new or renewal Statewide contracts Number of agencies using the Team Georgia Marketplace application for their procurement processes Number of statewide contracts
Number of training participants for the state purchasing program
Percentage of agency contracts completed within six months

$76,824,550 91.30%
$24,903,955 58 70
7,005 36.00%

$65,100,000 90%
$8,677,500 58 77
5,941 42.00%

$54,659,969 95%
$12,230,952 60 77
11,706 62.00%

$59,942,480 95%
$10,390,440 62 80
13,214 72.40%

Surplus Property
Amount of sales in the State Surplus Property program
Proportion of State Surplus Property transactions that are redistributed
Amount of funds returned to state entities from sales in the State Surplus Property program

$4,113,245 8.69%
$2,909,801

$4,251,972 7.64%
$2,518,535

7,550,541 11.00%
$4,736,796

$8,094,489 9.30%
$5,197,062

6

Program Performance Measures:
Proportion of surplus property transactions redistributed to state agencies
Proportion of surplus property transactions redistributed to eligible local governments and nonprofits Number of annual property transactions received
Average turnaround period for disposal

FY 2019 Actual
3.43%
2.73%
6,894
N/A

FY 2020 Actual
3.40%
1.80%
7,125
N/A

FY 2021 Actual
1.80%
5.30%
7,289
N/A

FY 2022 Actual
5.20%
1.30%
7,355
N/A

7

Program Performance Measures:
Department of Administrative Services: Attached Agencies
Office of State Administrative Hearings
Number of cases filed
Number of cases per judge
Average cost per case
Number of cases filed with the tax tribunal

FY 2019 Actual

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

41,914 3,645
$144.00 498

34,437 2,870
$168.00 485

27,971 2,664
$202.00 434

29,344 2,668
$192.00 568

Office of the State Treasurer
Number of Transactions in the statewide merchant card contract
Amount by which the return on the state general obligation bond portfolio exceeds the return on Georgia Fund 1 in basis points
The number of entities that had bank accounts and services evaluated

10,083,587 0.88 28

10,686,680 0.59 14

10,111,197 0.04 15

13,477,414 0.26 11

Payments to Georgia Aviation Authority
Number of hours flown, public safety hours, natural resource hours, and passenger transportation hours Percentage of allotted flight hours utilized
Number of flights scheduled annually
Number of private flight vendors utilized

416 97% 166
3

275 64% 148
3

198 44%
75 3

378 85% 174
3

Payments to Georgia Technology Authority
Number of telephone calls placed to the "1-800-Georgia" call center requesting assistance Average wait time for 1-800-Georgia telephone calls
Proportion of agencies compliant with STARR report
Number of unique visits to Georgia.gov website
Average time for GETS service desk incident resolution
Number of projects reviewed by Critical Projects Review Panel
Average dollar amount of projects reviewed by Critical Projects Review Panel
Number of projects reviewed by Large IT Project Executive Decision-Making Board Average dollar amount of projects reviewed by Large IT Project Executive Decision-Making Board

299,924 18 seconds
.72 8.3 million
11.33 10
$18,178,221 3
$74,266,699

336,584 64 seconds
.95 8.5 million
7.62 20
$16,974,583 2
$92,071,611

274,322 137 seconds
0.88 11.6 million
5.31 21
$17,084,962 0 0

117,652 5 seconds
.77 8.8 million
9.08 20
$15,961,915 0 0

8

Program Performance Measures:
Department of Agriculture
Consumer Protection
Number of establishments inspected.
Percentage of establishments out of compliance warranting follow-up inspection
Number of violative samples from regulated food products
Percentage of non-compliant establishments found to be compliant at follow-up inspection Percentage of inspections completed
Percentage of food establishments inspected for regulatory compliance
Percentage of fuel establishments inspected for regulatory compliance (based on an 18 month inspection cycle) Percentage of companion animal establishments inspected for regulatory compliance
Departmental Administration (DOA)
Percentage of calls answered in call centers
Percentage of IT tickets completed within 48 hours of being submitted
Program turnover rate
Number of audit findings
Number of licenses issued

FY 2019 Actual

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

233,350 7.44% 169
84.61% 99.84% 83.89% 98.50% 78.80%

143,486 19.17%
271 71.78% 90.83% 65.00% 89.00% 59.00%

147,610 13.28%
36 75.14% 78.11% 60.00% 77.00% 55.00%

11,064 12.53%
1 100.00% 100.00% 100.00%
94.00% N/A

98.03% 94.50% 23.00%
N/A 74,922

94.78% 93.00% 18.70%
N/A 71,045

95.30% 93.75% 11.83%
N/A 75,895

96.47% 97.00% 11.37%
N/A 77,136

Marketing and Promotion
Number of Georgia Grown participants
Percentage of total Farmers Market space leased to vendors
Number of farmers, retailers, and wholesalers utilizing the Atlanta Farmers Market Percentage increase in total users of the Atlanta Farmers' Market

1,450 100% 32,367 0.00%

1,363 100% 31,106 0.00%

1,467 100% 29,955 0.00%

1,520 100% 25,337 0.00%

Poultry Veterinary Diagnostic Labs
Number of avian influenza tests provided to poultry growers and hobbyists
Number of samples submitted to the poultry lab network for diagnostic testing
Number of reported diseases tested using monitoring standards
Number of tests performed

389,742 62,310 15
1,428,791

365,385 62,174 15
1,429,581

366,598 60,249 15
1,427,898

405,005 63,663 15
1,547,140

9

Program Performance Measures:
Department of Agriculture: Attached Agencies
Payments to Georgia Agricultural Exposition Authority
Number of visitors to the National Fair
Percentage of total expenditures funded through self-generated funds
Gross fair revenues
Gross event revenues
Amount in capital reserves
Number of visitors (fair and non-fair per calendar year)
Utilization rate

FY 2019 Actual

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

496,524 90.00% $6,254,958 $3,163,523 $1,001,834 1,005,791 100.00%

565,533 90.90% $6,983,622 $2,265,306 $1,278,336 1,032,019 100.00%

0 60.70% $3,817,712 $3,389,613 $354,052
0 100.00%

485,758 91.10% $7,606,027 $5,243,682 $6,110,045 1,017,541 100.00%

State Soil and Water Conservation Commission
Amount of electronic payments processed
Number of audit findings
Number of Georgia Soil and Water Conservation Commission/United States Department of Agriculture watershed dams maintained Number of agricultural irrigation systems audited for application uniformity
Number of Georgia Soil and Water Conservation/United States Department of Agriculture watershed dams rehabilitated to meet safe dam criteria and to provide continued flood control Number of million gallons of potential water saved by mobile irrigation lab contracted audits Number of individuals certified or recertified in erosion and sedimentation control
Number of erosion control plans reviewed
Number of agricultural acres protected and benefited by conservation plans
Number of citizens educated through district sponsored events
Agency Turnover Rate
Percentage of state funds as compared to agency total funds.
Average cost per plan to review an erosion control plan by Georgia Soil and Water Conservation Commission staff

46.00% 0
164 0
22 0.0 12,659 4,137 503,570 375,000 10.53% 86.00% $114.40

61.00% 0
183 0
24 0.0 8,548 4,256 154,325 368,000 16.00% 18.00% $58.63

44.00% 0
200 0
25 0.0 10,386 4,441 193,485 331,000 11.00% 73.00% $65.98

43.00% 0
255 0
25 0.0 12,380 3,710 248,184 413,750 5.00% 80.00% $109.25

10

Program Performance Measures:
Department of Banking and Finance
Departmental Administration (DBF)
Percentage of fees and fines submitted electronically
Agency turnover rate
Number of audit findings

FY 2019 Actual

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

97% 8% 0

98% 10%
0

99% 14%
0

99% 12% N/A

Financial Institution Supervision
Average examination turnaround time for bank and credit union examinations (in calendar days) Average report turnaround time for bank and credit union examinations (in calendar days) Number of examinations conducted of state-chartered banks and credit unions
Number of formal administrative actions outstanding for banks and credit unions
Percentage of problem banks that showed improvement at their next examination
Non-Depository Financial Institution Supervision
Number of risk-based examinations and investigations conducted
Number of administrative actions issued to licensed and unlicensed entities
Average number of calendar days required to process a mortgage broker, mortgage lender, or mortgage loan originator license Average number of calendar days required to process a Money Service Business license or registration Number of approved licensees
Number of new applications
Number of exams completed

62 50 83
9 44%

51 29 75
5 59%

52 24 83
5 30%

52 27 88
5 50%

463 1,154
5 8 18,481 5,339 438

234 144
2 9 20,597 6,373 289

242 375
2 7 28,288 13,224 253

204 361
2 4 34,411 13,299 217

11

Program Performance Measures:
Department of Behavioral Health and Developmental Disabilities
Adult Addictive Diseases Services
Number of clients served in community-based detoxification and crisis services
Number of clients served in community-based treatment
Number of clients served in recovery services
Percentage of clients discharged from crisis or detoxification programs who receive follow-up behavioral health services within 14 days Percentage of clients not returning for new services within 90 days of discharge
Percentage of women successfully completing treatment in the Women's Treatment and Recovery Support Program (formerly Ready for Work program) Percentage of clients active in treatment 90 days after beginning non-crisis stabilization services

FY 2019 Actual

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

8,270 51,996 12,853 29.00% 74.00% 29.00% 29.00%

8,006 50,625 17,584 25.00% 71.00% 31.00% 31.00%

10,138 49,068 63,772 4.00% 76.00% 32.00% 31.11%

8,003 48,142 23,508 24.00% 77.10% 29.00% 31.45%

Adult Developmental Disabilities Services
Persons served in community-based adult developmental disabilities services
Number of persons receiving supported employment
Average Mobile Crisis Team response time (in minutes)
Average cost per New Options Waiver
Number of Georgia consumers on waiting list for waivers as of June 30
Number of developmental disabilities consumers transitioned from Georgia's state hospitals to the community Average cost per Comprehensive Supports Waiver
Average cost per Comprehensive Supports Waiver to transition a person from a State Psychiatric Hospital Number of individuals transitioned from the waiver planning list into waiver services Percent of individuals on waiting list who received non-waiver services as of June 30 Number of individuals on waiting list who received non-waiver services as of June 30

18,306 1,904 76
$18,012 6,023 31
$65,583 $130,485.00
907 54.08%
3,257

15,345 1,081 57
$14,005 6,395 17
$72,847 $78,679.00
704 20.25%
1,295

15,133 1,071 70
$11,479 7,328 12
$72,386 $59,460.00
477 16.60%
1,324

16,248 1,854 86
$12,769 7,155 8
$74,084 $19,445.00
525 29.00%
2,075

Adult Forensic Services
Percentage of incompetent to stand trial clients completing restoration who were opined to be competent
Number of adult outpatient evaluations completed: pretrial, incompetent to stand trial, and civil commitment
Number of adult inpatient evaluations completed: pretrial, incompetent to stand trial, and civil commitment

82% 3,124 1,197

84% 3,017 1,228

79% 2,366
938

79% 2,763
812

12

Program Performance Measures:
Number of individuals declared incompetent to stand trial who completed restoration
Median length of stay in years of civilly committed ISTS and NGRIs in state hospital on last day of fiscal year
Percentage of long-term forensic clients who are discharged
Number served in community integration home and supervised apartments
Number of forensic individuals on conditional release being monitored by DBHDD on June 30
Percentage of long-term discharges readmitted to hospital within 180 days of discharge or conditional release
Percentage of pretrial evaluations completed within 45 days of court order

FY 2019 Actual
701
4.3
28%
159
319
20%
27%

FY 2020 Actual
716
3.4
21%
146
334
12%
31%

FY 2021 Actual
432
3.4
18%
147
315
14%
39%

FY 2022 Actual
410
3.4
15%
133
310
11%
28%

Adult Mental Health Services
Number of adult mental health consumers served in state facilities
Number of adult mental health consumers served in community
Number of persons receiving peer services
Percentage of adult mental health consumers served in state facilities
Percentage of homeless individuals in adult community mental health services who obtain stable housing while enrolled in services Average response time for Mobile Crisis Response services (in minutes)
Percentage of people enrolled in supportive employment who are competitively employed Number of adult mental health consumers who received crisis services
Percentage of Assertive Community Treatment (ACT) clients admitted to psychiatric hospitals
Child and Adolescent Addictive Diseases Services
Number of youth served by Core Services providers
Number of youth served in Clubhouse Recovery Support Services
Number of youth served in Intensive Residential Treatment (IRT)
Percentage of youth who experience a reduction in alcohol and/or substance abuse while in treatment Percentage of patients admitted to an IRT program within 30 days of screening

2,132 128,589
4,519 2.00% 50.00%
54 31.00% 20,548
9.00%

2,073 127,533
4,238 1.60% 48.00%
66 30.00% 21,295 11.00%

1,813 132,329
3,706 1.40% 47.10%
70 33.90% 22,401
4.40%

1,298 116,145
3,483 1.10% 45.60%
83 36.40% 21,873
4.60%

318 377
97 67% 82%

305 309
86 10% 73%

177 234
69 44% 93%

115 224
53 29% 83%

Child and Adolescent Developmental Disabilities
Persons served in community-based child and adolescent developmental
disabilities programs

4,611

4,579

3,008

3,256

13

Program Performance Measures:
Number of children and adolescents receiving family support services
Percentage of first time family support services recipients who were children or adolescents

FY 2019 Actual
4,402
59.71%

FY 2020 Actual
4,380
4.12%

FY 2021 Actual
2,835
5.76%

FY 2022 Actual
2,732
58.80%

Child and Adolescent Forensic Services
Number of evaluations completed on juveniles in juvenile or superior court
Number of children and adolescent forensic evaluators
Percentage of juvenile court evaluations completed within 30 days of receipt of the court order Number of juveniles who received competency restoration services from DBHDD

1,614 15
30% 97

1,338 15
41% 111

1,095 15
44% 74

1,363 12
18% 114

Child and Adolescent Mental Health Services
Number of youth served by Psychiatric Residential Treatment Facility (PRTF) providers Number of Mental Health Clubhouse Recovery Support Service members
Number of youth served in community-based services
Number of clients served in crisis service activity
Average length of stay at PRTF
30-day Crisis Stabilization Unit (CSU) readmission rate
CSU utilization rate

124 1,788 15,016 2,107
142 4.4% 92.00%

127 2,021 14,139 2,011
109 4.7% 40.00%

89 1,005 11,173 1,814
119 6.2% 25.40%

61 1,067 10,553 1,868
131 4.8% 87.50%

Departmental Administration (DBHDD)
Number of class hours of training delivered to DBHDD staff
Percentage of accounts payable-contract payment requests entered into PeopleSoft within 3 business days of the request being submitted to DBHDD accounts payable Number of hours of training delivered to DBHDD service providers
Number of provider audits conducted
Number of provider audit findings
Number of internal audit findings
Agency turnover rate

142,020 98%
1,063 562 142 37 29%

142,723 98% 825 642 435 28 29%

118,973 98% 484 528 375 38 34%

128,737 98% 619 480 277 28 37%

Direct Care Support Services
Number of face-to-face admission evaluations performed by the state hospitals

4,463

3,900

2,885

1,881

14

Program Performance Measures:
Percentage of admission evaluation referrals to state hospitals that receive a disposition (acceptance or denial) response within 4 hours of a completed referral Percentage of people who present for admission evaluation at a state hospital whose admission was avoided as a result of their being served in a DBHDD hospital 23 hour observation program Number of maintenance work orders submitted
Percent of maintenance orders completed within 7 days

FY 2019 Actual
81.94%
74%
30,176
88.1%

FY 2020 Actual
79.13%
70%
25,886
93.0%

FY 2021 Actual
82.83%
52.10%
13,809
85.90%

FY 2022 Actual
90.47%
56.40%
13,265
87.15%

Substance Abuse Prevention
Number of persons served in community-based prevention programs Percentage of people served by evidence-based programs Percentage of adults 18-24 who report binge drinking in the past month Number of teens served at Prevention Clubhouses Number of teens attending the Georgia Teen Institute Number of persons who called the HODAC Helpline Percentage of provider assistance requests resolved within 30 days Number of businesses with Drugs Don't Work certification

761,425 90%
16.60% 120 277 N/A 96%
7,166

315,510 100%
22.00% 126 358 N/A 93%
7,324

155,255 99%
23.60% 85
312 N/A 98% 7,144

71,197 94%
22.60% 86
104 N/A 94% 6,885

15

Program Performance Measures:
Department of Behavioral Health and Developmental Disabilities: Attached Agencies
Georgia Council on Developmental Disabilities
Number of people who participated in Council-supported activities
Percentage of people with developmental disabilities who report increasing their self-advocacy after participation in Council-supported activities Number of policy or statute changes effected
Annual student enrollment in Inclusive Post-Secondary Education
Number of students involved in Project Search
Number of businesses involved in Project Search
Percentage of family members who report increasing their self-advocacy after participation in Council-supported activities
Sexual Offender Review Board
Number of cases completed by each evaluator each month
Number of sexual offender cases leveled/completed
Average amount of time it takes to complete each case (in hours)
Average number of classification letters sent out per year
Percentage of cases in backlog per year
Average amount of cases received per month
Average amount of cases voted on per board meeting

FY 2019 Actual

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

37,813 N/A 3 134 122 22 N/A

40,503 N/A 2 136 135 24 N/A

11,409 N/A 4 128 142 29 N/A

22,263 N/A 3 136 106 27 N/A

21.0 1,282
4.0 1,158
68% 231 144.0

20.0 955 4.3 755 75% 161 90.0

15.0 733 5.8 596 77% 121 50.0

15.0 903 5.8 511 70% 138 43.0

16

Program Performance Measures:
Department of Community Affairs
Building Construction
Number of building code clarifications/technical assistance provided to public and private sector customers per consultant
Number of building insignias issued
Number of State Minimum Standard Codes reviewed, amended, and adopted by the State

FY 2019 Actual
1,385 5,945
8

FY 2020 Actual
1,452 7,570
11

FY 2021 Actual
1,414 11,018
8

FY 2022 Actual
1,511 8,190
6

Coordinated Planning
Percentage of local comprehensive plans and similar reviews completed within designated 30-day timeframe Number of plans reviewed
Average number of days to review local comprehensive plans
Plan Implementation Rate: Percentage of local government work program items actually implemented

95.10% 245 28
52.20%

93.43% 137 14
53.20%

91.26% 183 22
53.26%

95.51% 245 19
54.01%

Departmental Administration (DCA)
Number of audit findings Number of rental assistance checks mailed out Number of payments processed Percentage of payments processed electronically Average number of days to process payments Employee turnover rate Number of employment recruitments Total value of grants processed Number of IT service requests Percentage of IT service requests closed on time (2 business days or less)

0

1

0

0

40,134

32,093

31,264

30,687

121,464

119,252

102,501

133,072

85.06%

97.07%

86.17%

88.76%

17

11

9

10

26.32%

13.64%

14.00%

27.27%

84

63

106

159

$136,426,379 $186,525,798 $131,630,036 $327,958,521

5,012

5,693

6,468

7,087

57.00%

67.43%

72.75%

73.80%

Federal Community and Economic Development Programs
Percentage of member slots filled
Number of hours served
Percentage of earned Education Awards
Number of member slots filled

93.48% 424,588 42.00%
878

92.56% 532,166 74.23%
485

96.77% 295,298 72.30%
540

81.50% 440,686 78.50%
474

17

Program Performance Measures:
Number of persons who benefit from local government community development activities financed through the state Community Development Block Grant program Percentage of Community Development Block Grant project recipients who are low to moderate income pursuant to the national objective
Amount of private investment leveraged for Appalachian Regional Commission economic development projects

FY 2019 Actual
10,914

FY 2020 Actual
17,978

91.59%

91.19%

$84,553,600 $149,109,000

FY 2021 Actual
19,721
80.51%
$3,723,410

FY 2022 Actual
682,986
97.95%
$4,010,151

Homeownership Programs
Number of people who receive pre-purchase, post purchase, or foreclosure prevention counciling Georgia Dream foreclosure rates
Percent of Georgia Dream applicants qualifying for loans
Percent of lending capacity obligated
Median household income for Georgia Dream participants
Number of families that purchased homes under the Georgia Dream initiative
Total amount of loans and assistance issued
Median home price purchased by Georgia Dream applicant

10,079

8,771

0.34%

0.23%

63.00%

61.00%

48.00%

53.00%

$51,347

$52,126

1,808

1,626

$245,639,434 $234,502,947

$142,000

$150,645

8,248

10,995

0.12%

0.14%

N/A

68.00%

51.00%

52.00%

$52,439

$54,821

974

697

148,349,940 $130,076,380

$157,891

$178,604

Regional Services
Number of Team Georgia resource consultations
Number of Georgia Academy for Economic Development sessions held
Information distribution/gathering activities for Georgia Housing Search, Project Homeless Count and other programs Number of Planning and Economic Development workshops conducted
Number of Planning and Economic Development workshop participants registered Number of Georgia Academy for Economic Development graduates

2,160 50
2,106 2
75 563

2,160 29
2,106 4
137 290

2,160 5
2,160 42
800 108

2,160 17
2,160 32
1,018 420

Rental Housing Programs
Number of housing choice vouchers under contract
Section Eight management assessment program rating
Number of Georgia residents served
Number of jobs created (based on National Homebuilders model of 1.5 jobs per unit) Number of Section 8 housing inspections conducted per inspector annually

13,273 100.00%
17,310 11,289
N/A

12,961 100.00%
25,266 16,478
N/A

12.538 100.00%
23,308 15,201 18,563

11,767 100.00%
24,102 16,068 16,786

18

Program Performance Measures:
Average number of days to get an approval candidate into Section 8 housing
Dollar value of tax credits per affordable housing unit created

FY 2019 Actual
N/A
N/A

FY 2020 Actual
N/A
N/A

FY 2021 Actual
60
$8,425

FY 2022 Actual
60
$11,059

Research and Surveys
Percentage of cities and counties meeting all state reporting requirements
Number of local governments and authorities to whom technical accounting/financial technical assistance is made available by phone, email, and onsite Number of city/county Report of Local Government Finances Reports Government Management Indicators surveys processed within 10 business days Percent of local governments and authority in compliance with local finance and indebtedness report Number of fiscal notes performed
Number of jurisdictions with a hotel/motel tax
Number of jurisdictions in compliance in reporting hotel/motel report
Number of hotel/motel tax reports reviewed
Number of jurisdictions in compliance/Number of jurisdictions with a hotel/motel tax
Special Housing Initiatives
Number of individuals served by the state's initiatives
Number of grants awarded
Amount of grants facilitated
Percentage of grant applicants awarded
Number of individuals assisted through the Home Access Initiative

84.91% 732
1,174 N/A 3 N/A N/A 280
93.20%
22,160 310 175
85.00% 5

74.70% 897
1,297 N/A 0 N/A N/A 281
75.80%
21,529 381 163
82.00% 5

83.30% 861
1,368 N/A 1 284 N/A 279
93.60%

67.05% 845
1,527 N/A 2 294 N/A 285
83.00%

21,578 529 448
85.00% 5

16,433 539 371
100.00% 3

State Community Development Programs
Number of new Main Street/Better Hometown cities
Net new jobs created in Georgia Main Street/Better Hometown cities
Customer service satisfaction rating

2 3,471 98.00%

0 3,455 98.00%

4 3,764 98.00%

3 3,957 98.00%

State Economic Development Programs
Number of jobs created and retained
Total value of grants and loans awarded
Dollar amount of private investment leverage per grant/loan dollar

21,077

84,238

100,201

14,870

$122,419,988 $402,044,532 $444,749,758 $132,622,260

$146

$58

$46

$43

19

Program Performance Measures:
Department of Community Affairs: Attached Agencies
Payments to OneGeorgia Authority
Number of jobs created or retained
Total value of grants and loans awarded
Dollar amount of private investment leveraged per grant/loan dollar

FY 2019 Actual
1,532 $16,480,473
$74

FY 2020 Actual
4,226 $11,465,882
$50

FY 2021 Actual
2,871 $15,062,708
$30

FY 2022 Actual
2,846 $35,453,085
$34

20

Program Performance Measures:
Department of Community Health
Departmental Administration (DCH)
Percentage of program integrity reviews identified as waste, fraud, and abuse
Balance in the other post employee benefits fund
Percentage of employees that received proven initials and annual training in required courses

FY 2019 Actual

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

40.00%

58.00%

11.00%

28.00%

$2,211,858,814 $2,282,592,514 $2,651,099,672$2,467,196,295.99

100.00%

100.00%

99.00%

99.00%

Georgia Board of Dentistry
Number of license renewals processed Number of new applications processed Average number of days to process new applications Average number of days to process renewal applications Number of licensed professionals regulated Number of processed complaints Percentage of complaints that were substantiated Average number of days for complaint resolution

30 728
21 7
14,919 384 N/A 167

14,013 510 21 7
14,469 516 N/A 173

16 1,006
21 7
15,356 482 N/A 273

14,250 1,146 21 7
15,084 552 N/A 154

Georgia State Board of Pharmacy
Number of licensed professionals regulated Number of license renewals processed Number of new applications processed Average number of days to process new applications Average number of days to process renewal applications

41,208 35,309
7,656 14 7

48,783 1,410 7,988 14 7

45,102 36,636
9,505 14 7

52,438 1,698
10,459 14 7

Health Care Access and Improvement
Number of Georgians served by Department of Community Health's safety net programs and grants
Number of health care providers who have attested to adopting, implementing, or upgrading certified Electronic Health Record technology in Georgia
Healthcare Facility Regulation
Percentage of applicable health care facility inspection results posted to the website within 30 days of inspection exit
Percentage of state licensed health care facilities who have survey results posted on the DCH website

23,286 4,592

19,122 4,584

20,916 4,584

21,011 N/A

85% 95%

94% 95%

85% 99%

83% 99%

21

Program Performance Measures:
Number of licenses issued
Number of annual inspections, excluding complaint inspections
Number of complaints reported
Number of complaints that resulted in a site visit
Number of exemption letter requests
Number of Certificate of Need applications processed
Percentage of Certificate of Need Applications reviewed within 120 days of file date

FY 2019 Actual
701
3,472
15,242
3,416
135
68
100%

FY 2020 Actual
773
2,196
17,607
3,266
155
51
100%

FY 2021 Actual
1,010
1,781
19,941
3,406
28
51
100%

FY 2022 Actual
732
2,390
39,548
2,617
116
46
100%

Indigent Care Trust Fund
Percentage of Georgia hospitals receiving Disproportionate Share Hospital (DSH) payments
Percentage of Georgia hospitals achieving "deemed" status for Disproportionate Share Hospital (DSH) payments
DSH dollars spent supporting healthcare for medically indigent Georgians

99.00%

95.00%

95.00%

92.00%

20.00%

17.00%

20.00%

19.00%

$339,855,409 $339,632,451 $343,896,797 $389,521,298

Amount of uncompensated care Georgia hospitals self-report providing to indigent individuals
Percentage of uncompensated care reimbursed through DSH payments

$1,791,076,967 $1,970,274,455 $2,131,264,018 $2,285,150,317

19.00%

19.00%

20.00%

22.00%

Percentage of uncompensated care delivered by deemed hospitals

28.00%

25.00%

25.00%

28.00%

Average percentage of uncompensated care costs covered by DSH dollars for deemed hospitals

45.00%

40.00%

35.00%

37.00%

Medicaid- Aged Blind and Disabled
Number of Aged, Blind and Disabled enrollees
Cost per member per month for Aged, Blind, and Disabled enrollees
Number of full benefit dual eligibles enrolled
Percentage of Long Term Care expenditures for Home and Community Based Waiver Services versus institutional expenditures Number of full benefit dual eligibles enrolled per 1,000 members
Number of individuals on Independent Care Waiver Program waiting list per 1,000 members between ages 21-64 Number of Aged, Blind, and Disabled enrollees per 1,000 Medicaid members
Community Care Service Program Clients served
Average cost per Community Care Service Program client

527,807 $920.50 148,777
51.0% 76 0
271 9,993 $15,459.00

531,233 $954.83 149,791
47.0% 75 0
265 13,639 $14,629.00

549,445 $909.70 150,122
55.0% 67 0
247 14,494 $17,609.38

573,286 $831.07 157,110
55.0% 65 0
237 16,640 $19,121.61

22

Program Performance Measures:
Total dollars saved as a result of clients remaining in the community (in millions)

FY 2019 Actual
$487.00

FY 2020 Actual
N/A

FY 2021 Actual
N/A

FY 2022 Actual
N/A

Medicaid- Low-Income Medicaid
Number of low-income Medicaid enrollees
Low-income Medicaid members per 1,000 Medicaid members
Cost per member per month for low-income Medicaid enrollees
Number of emergency room visits for selected non-emergent care diagnoses per 1,000 members
Number of Healthcare Effectiveness Data and Information Set/National Committee for Quality Assurance quality metrics monitored
Percentage of Healthcare Effectiveness Data and Information Set/National Committee for Quality Assurance quality metrics meeting or exceeding the 50th percentile Percentage of financial expenditure savings generated by the shift from a feefor-service to a managed care structure
Average time for provider payment of clean claims by the care management organizations (in days)
PeachCare
Percentage of members in Georgia Families receiving recommended immunizations by their 3rd birthday (Medicaid and PeachCare)
Percentage of members in Georgia Families 12 months to 19 years who had a visit with a primary care physician (Medicaid and PeachCare)
Percentage of PeachCare eligible children who are enrolled in the program
Percentage of children ages 3 to 17 that had an outpatient visit with a PCP or OB/GYN and whose weight is classified based on body mass index percentile for age and gender Per member per month cost

1,423,203 729
$261.34 389 15
66.67% N/A 6.80
N/A 82.55% 83.00% 80.30% $182.62

1,476,596 735
$254.49 308 13
69.20% N/A 8.40
N/A 93.69% 79.70% 80.69% $170.64

1,419,760 753
$259.17 198 15
73.00% N/A 7.99
N/A 91.66% 82.00% 87.97% $183.19

1,852,760 764
$249.74 208 N/A N/A N/A N/A
N/A N/A 82.00% N/A $183.16

State Health Benefit Plan
Average expense per member per month
Number of active subscribers supporting each retiree subscriber (active to retiree ratio)
Percentage of SHBP members accessing any preventive care services
Preventive care expenses per member per month
Percentage of SHBP members with a common chronic condition (asthma, diabetes, coronary artery disease (CAD))
Percentage of SHBP members with a common chronic condition (asthma, diabetes, coronary artery disease (CAD)) who are engaged in the disease state management co-pay waiver program Average per member per month expense for SHBP members with common chronic conditions (asthma, diabetes, coronary artery disease (CAD))
Percentage of SHBP members with high dollar claim accumulation (paid over $100,000 in claims in one year)
Percentage of SHBP members with a high dollar claim accumulation (paid over $100,000 in claims in one year) who are engaged in case management
23

$490.59 1.9
68.86% $17.09 11.95% 21.53% $1,318.71 0.75% 87.20%

$517.53 2.0
65.86% $14.82 10.96% 13.00% $1,415.52 0.80% 91.00%

$597.19 1.96
72.45% $17.41 11.38% 18.45% $1,656.36 0.95% 91.19%

$646.87 1.97
72.31% $17.55 11.90% 20.05% $1,703.74 1.05% 87.96%

Program Performance Measures:
Department of Community Health: Attached Agencies
Georgia Board of Health Care Workforce: Board Administration
Percentage of payments processed within 10 days of receiving invoice
Number of page views of agency website for physician workforce data
Number of employers participating in practice opportunity fairs
Number of students attending practice opportunity fairs

FY 2019 Actual
91.67% 47,032
79 127

FY 2020 Actual
91.67% 42,355
59 135

FY 2021 Actual
91.67% 64,775
30 150

FY 2022 Actual
91.67% 82,214
0 0

Georgia Board of Health Care Workforce: Graduate Medical Education

Percentage of residency program graduates practicing family medicine in

60.00%

Georgia (data lagged by one fiscal year)

Number of residents trained through Georgia's Graduate Medical Education programs (filled positions)

2,677

Percentage of Graduate Medical Education applicants holding a degree from a

N/A

Georgia medical school

Percentage of residency program graduates practicing in Georgia (all specialties)

37.50%

Percentage of GME residency slots receiving funding from Georgia Board of Physician Workforce

58.00%

Percentage of residents completing the GME exit survey

87.80%

57.14% 2,818 N/A
34.90% 57.90% 95.80%

52% 2,961
N/A 36.7% 61.20% 83.8%

Pending 3,095 N/A
Pending 62.70% Pending

Georgia Board of Health Care Workforce: Mercer School of Medicine Grant

Percentage of graduates entering core specialties (primary care, family

75.00%

medicine, internal medicine, pediatrics, Ob/Gyn, emergency medicine, or

general surgery)

Number of medical students enrolled at Mercer University School of Medicine

473

Number of students in the first year class

108

Percentage of graduates practicing in Georgia

59.64%

75.40% 484 112
56.91%

84.10% 493 130
57.95%

73.80% 504 116
Pending

Georgia Board of Health Care Workforce: Morehouse School of Medicine Gran

Percentage of graduates entering core specialties (primary care, family

75.30%

medicine, internal medicine, pediatrics, Ob/Gyn, emergency medicine, or

general surgery)

Number of medical students enrolled at Morehouse School of Medicine

406

Number of students in the first year class

100

Percentage of graduates practicing in Georgia

43.00%

79.30% 416 106
43.00%

81.00% 434 112 N/A

73.80% 468 125
Pending

Georgia Board of Health Care Workforce: Physicians for Rural Areas

Number of physicians receiving loan repayment

40

51

44

40

Number of students receiving scholarships

0

0

0

0

24

Program Performance Measures:
Percentage of qualified applicants receiving loan repayment award
Percentage of scholarship recipients who default
Percentage of loan repayment recipients still practicing in rural Georgia
Percentage of scholarship recipients still practicing in rural Georgia

FY 2019 Actual
100.00%
8.00%
65.63%
39.09%

FY 2020 Actual
100.00%
5.26%
72.83%
40.00%

FY 2021 Actual
100.00%
6.67%
72.25%
39.76%

FY 2022 Actual
100.00%
Pending
Pending
Pending

Georgia Board of Health Care Workforce: Undergraduate Medical Education

Percentage of UME graduates entering primary care/core specialty residency

73.20%

from Emory Medical School

Number of Georgia residents enrolled in Emory Medical School

180

Number of Georgia residents enrolled in Mercer Medical School

473

Percentage of UME graduates entering primary care/core specialty residency from Mercer Medical School
Number of Georgia residents enrolled in Morehouse School of Medicine

75.00% 256

Percentage of UME graduates entering primary care/core specialty residency from Morehouse School of Medicine
Average amount of UME funds per Georgia resident attending medical school at Emory Medical School
Average amount of UME funds per Georgia resident attending medical school at Mercer Medical School
Average amount of UME funds per Georgia resident attending medical school at Morehouse School of Medicine
Percentage of Emory Medical School UME graduates entering residency in Georgia
Percentage of Mercer Medical School UME graduates entering residency in Georgia
Percentage of Morehouse School of Medicine UME graduates entering residency in Georgia

75.30% $3,994.86 $2,825.23 $2,386.31
26.80% 35.20% 39.70%

Georgia Composite Medical Board
Number of initial licensure applications processed Number of licensure applications renewals processed Number of complaints received Number of investigations Percentage of licenses issued or denied within 90 days of application Number of disciplinary actions taken against licensed professionals Average investigator caseload

4,343 24,764
2,619 1,152
86% 128
24

70.50% 170 484
75.40% 246
79.30% $4,229.85 $2,761.02 $2,483.31
25.20% 41.20% 40.20%
5,089 25,070
1,664 341 89% 57 41

63.90% 155 493
84.10% 260
81.00% $4,639.14 $2,710.58 $2,349.57
24.60% 38.90% 30.40%
6,729 24,477
1,657 420 90% 79 36

58.40% 155 504
73.80% 290
73.80% $4639.14 $2651.42 $2106.51
19.50% 42.10% 39.30%
6,948 26,861
2,074 335 75% 142 79

25

Program Performance Measures:
APRN Protocols Reviewed and Processed
Emergency Practice Permits issued due to COVID-19
Georgia Drugs and Narcotics Agency
Number of inspections conducted for the Board of Pharmacy for all of its registrants who purchase, distribute, dispense, and sell pharmaceuticals Number of investigations of complaints of Board registrants
Number of all other investigations

FY 2019 Actual
N/A
N/A

FY 2020 Actual
3,310
920

FY 2021 Actual
3,209
1,452

FY 2022 Actual
3,215
1,484

2,128 282 97

2,472 335 91

2,621 265 149

2,573 301 226

26

Program Performance Measures:
Department of Corrections
County Jail Subsidy
Average number of days in county jail attributed to lack of state prison bed space
Number of incomplete sentencing packets returned to counties for completion
Number of prisoner sentencing packets processed
Average Physical Prison Bed Occupancy Rate
Average number of inmates in county jails pre-adjudication

FY 2019 Actual
7.0 3,367 29,491 97.10% 24,201

FY 2020 Actual
16.0 2,947 24,979 88.40% 23,323

FY 2021 Actual
14 2,265 17,181 81.80% 31,900

FY 2022 Actual
0 3,369 23,786 90.10% 25,493

Departmental Administration (DOC)
Number of payments processed
Percentage of payments made electronically
Number of audit findings
Agency turnover rate

83,542 91.87%
0 31.01%

62,262 92.57%
0 32.40%

56,428 92.16%
0 37.22%

60,810 91.96%
N/A 33.72%

Detention Centers
Occupancy rate Three-year felony reconviction rate Number of GED diplomas received while in a detention center Number of Parole Revocations sentenced to a Detention Center Number of Probation Revocations sentenced to a Detention Center Number of Detainees sentenced to Diversion Centers (RSAT) Total number of individual detainees sent to a Detention Center Average length of stay at a Detention Center in days

93.30% 28.90%
206 149 2,891 3,297 7,328 84.0

79.30% 28.50%
289 157 2,441 2,936 5,572 89.0

35.70% 26.60%
128 135 1,658 2,672 3,141 77.0

49.90% 25.00%
178 167 1,798 2,886 4,088 79.0

Food and Farm Operations
Cost per day per offender (food only)
Percentage of annual food requirement produced through farm
Total revenue from food and commodities produced
Savings across state agencies from commodities produced vs. purchased

$1.43

$1.61

$1.67

$1.85

41.00%

43.20%

42.20%

39.10%

$6,897,604.43 $6,283,448.04 $6,167,433.89 $7,357,604.24

$5.934,549.36 $5,933,064.80 $4,703,844.97 $5,550,310.31

27

Program Performance Measures:
Profit from sales used to offset GDC food service costs
Number of medical meals served to offenders
Number of offenders requiring special diets

FY 2019 Actual
$2,560,962.55

FY 2020 Actual
$3,543,071.65

FY 2021 Actual
$3,805,832.91

FY 2022 Actual
$5,434,020.56

3,923,504

4,335,840

5,226,905

5,245,878

11893

10,801

12,990

15,487

Health
Total daily health cost per inmate, including physical health, mental health, dental care Daily cost per inmate for physical health care
Daily cost per inmate for dental care
Daily cost per inmate for mental health care
Number of telemedicine treatment/consultation hours
Total cost of health service providers
Cost of medications
Number of physical health care encounters
Medicaid claims paid
Percentage of inmates on a mental health caseload

$12.17

$12.25

$15.26

$15.59

$10.40

$9.91

$12.63

$13.09

$0.49

$0.61

$0.61

$0.70

$7.35

$9.50

$9.81

$8.58

3,326.0

3,326.0

3,148.0

5,217.0

$57,384,387.00 $57,580,097.00 $57,614,021.00 $103,541,175.00

$41,801,123.00 $41,215,977.00 $31,487,495.00 $37,786,696.00

7,050,463

6,367,737

4,848,214

927,540

148

380

297

206

20.00%

23.00%

22.00%

23.00%

Offender Management
Occupancy rate (prisons and all centers)

95.80%

85.70%

80.50%

88.10%

Number of admissions

18,144

15,300

10,575

15,168

Number of releases

17,987

19,119

15,368

13,387

Number of transfers

57,009

47,119

28,968

48,826

Number of sentence packets processed

29,115

25,487

17,067

23,729

Number of records requests processed

3,816

5,309

6,125

6,097

Number of inmates in GDC custody who have detainers before released

14,894

15,301

13,153

14,328

Average number of days to process inmates into GDC custody from county jails

7

4

4

7

Total expenditures for County Prison Subsidy

$34,263,820.00 $38,142,413.00 $32,734,664.71 $32,725,353.55

28

Program Performance Measures: Private Prisons
Occupancy rate
Three-year felony reconviction rate
Number of GED diplomas received in private prisons
Number of contracted private prison beds as a percentage of all inmate beds
Average daily cost per inmate
State Prisons
Physical utilization rate
Three-year felony re-conviction rate
Number of GED diplomas received
Number of vocational and on-the-job training certificates earned
General population bed utilization rate
Number of inmates enrolled in GED programs
Number of inmates enrolled in vocational training and on-the-job training certificate programs Number of vocational and on-the-job training certificate programs offered across all state prison facilities Number of charter high school diplomas earned
Number of inmates enrolled in charter high school programs

FY 2019 Actual
98.20% 30.10%
348 16.14% $50.98

FY 2020 Actual
97.90% 30.90%
216 16.15% $51.25

FY 2021 Actual
84.00% 25.80%
106 16.08%
N/A

FY 2022 Actual
89.30% 26.00%
190 16.70%
N/A

94.50% 28.90%
1,883 12,272 97.55%
9,924 14,579
239 87
239

88.70% 30.00%
1,103 14,283 89.50%
8,218 14,174
379 17
233

83.20% 26.8% 766 15,745
83.00% 5,578
12,845 633 42 214

89.00% 24.6% 930 17,664
89.70% 9,436
13,952 776 49 239

Transition Centers
Percentage of offenders who successfully completed Transition Centers (TC) programming Occupancy rate
Three-year felony reconviction rate
Number of transition center beds as a percentage of all inmate beds
Room and board fees collected
Employment rate for TC offenders statewide
Percentage of vacant security positions

79.61%

86.88%

79.46%

81.20%

98.20%

64.30%

83.17%

97.00%

19.60%

19.80%

16.40%

14.70%

5.24%

4.89%

4.70%

4.70%

$6,781,444.86 $7,043,266.72 $4,965,382.16 $5,837,645.44

95.00%

93.00%

98.88%

92.50%

12.61%

10.14%

15.27%

17.75%

29

Program Performance Measures:
Department of Community Supervision
Departmental Administration (DCS)
Percentage of electronic payments by ACH
Number of audit findings
Agency turnover rate
Percentage of transactions processed on behalf of attached Agency
Number of open records requests fulfilled
Number of IT service requests

FY 2019 Actual

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

83.05% N/A
13.84% 2.43% 604 12,686

74.09% N/A
13.37% 2.52% 675 8,873

69.63% N/A
12.99% 2.11% 660 9,105

76.00% N/A
17.00% 2.00% 518 6,813

Field Services
Number of offenders under active supervision (cumulative)
Daily cost of supervision per offender
Percentage of employable offenders who are employed
Percentage of offenders complying with court/Parole Board ordered community service Percentage of offenders complying with court/Parole Board ordered financial obligations Percentage of individuals successfully completing community supervision
Percentage of offenders revoked to prison
Percentage of offenders returned to prison for committing a new felony within three years Percentage of offenders identified with criminogenic needs referred to treatments Percentage of offenders identified with criminogenic needs completing treatments Percentage of participants that complete Day Reporting Center programming
Percentage of offenders that successfully complete Aftercare Services
Average caseload per community supervision officer
Percentage of required contacts made in the community
Percentage of new Community Supervision Officer candidates successfully completing the Basic Community Supervision Officer Training course Number of compliance audits completed on Reentry Partnership Housing (RPH) and THOR

221,434 $2.10
50.00% N/A N/A N/A N/A N/A N/A N/A
36.00% 60.00%
109 N/A 86.00%
28

256,398 $2.04
56.00% N/A N/A N/A N/A N/A N/A N/A
38.00% 58.00%
93 N/A 62.00%
53

245,387 $2.05
43.00% N/A N/A N/A N/A N/A N/A N/A
26.00% N/A 132 N/A
77.00% 62

239,036 $2.22
45.00% N/A N/A N/A N/A N/A N/A N/A
34.00% 64.00%
148 N/A 71.00% 117

30

Program Performance Measures: Misdemeanor Probation
Number of audits completed on misdemeanor probation providers
Number of on-site visits with misdemeanor probation providers
Number of misdemeanor probation contracts reviewed
Number of trainings provided to misdemeanor probation providers
Governor's Office of Transition, Support, and Reentry
Percentage of identified inmates placed into Georgia's Prisoner Re-Entry Initiative (GA PRI) program prior to release Number of supervisees discharged from GA-PRI for non-completion violation of probation or parole Number of re-entry contacts made with community resources
Number of inmates identified for Georgia's Prisoner Reentry Initiative
Prison In-Reach Specialist average annual caseload
Total number of Housing Referrals (to include Community, THOR, RPH)
Percentage of identified supervisees receiving Reentry Services
Number of reentry referrals made for individuals under supervision and residing in a Reentry Circuit/Site Total Number of reentry Community Resource Providers
Community Coordinator total interactions with individuals under supervision

FY 2019 Actual
55 59
66
20

FY 2020 Actual
33 16
44
66

FY 2021 Actual
29 1
104
179

FY 2022 Actual
33 0
50
154

73.00% 769
20,992 22,626
289 N/A N/A N/A N/A N/A

N/A N/A 11,949 6,620 N/A N/A N/A N/A N/A N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

713

N/A

65%

N/A

6,652

N/A

2,526

N/A

8,839

31

Program Performance Measures:
Department of Community Supervision: Attached Agencies
Georgia Commission on Family Violence
Number of Family Violence Intervention Programs certified in Georgia
Number of site visits with Family Violence Intervention Programs
Number of individuals trained on family violence awareness
Number of active family violence task forces
Number of family violence task forces receiving technical assistance

FY 2019 Actual

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

110 17
3,153 48 48

120 20
2,104 49 49

95 30 2,229 49 49

89 32 1,630 49 49

32

Program Performance Measures:
Department of Defense
Departmental Administration (DOD)
Number of Audit Findings
Number of payments processed
Percentage of payments made electronically
Voucher lines entered
Agency turnover rate
Total GADOD economic impact

FY 2019 Actual

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

0 11,255 75.00% 76,505 43.00% $971M

0 10,394 75.00% 70,836 41.00% $962M

0 9,407 74.00% 59,883 41.00% $1.385B

0 9,082 73.00% 57,845 38.00% $1.059B

Military Readiness
Successful responses by GADoD to GEMA's requests for assistance
Total State Defense Force volunteer mandays for state and community support missions Average number of ARNG Guardsmen trained per Readiness Centers
Value of GaARNG major sustainment, restoration and modernization projects.
Total average number of Deployment Eligible Guardsmen
ARNG Billeting Units: number of paid nights
Federal dollars received per state dollar invested
Number of mandays due to personnel activations in State Active Duty by Army and Air National Guard requested by GEMA Total number of Guardsmen mobilized in Title 10 Status (CONUS and OCONUS) Number of ARNG Site Improvements
Counter Drug cost savings due to support to Law Enforcement agencies

100% 1,055
186 N/A 10,576 79,179 $39.00 7,075 2,704
6 $181,594

100% 7,829
191 N/A 11,236 50,298 $48.00 10,976 913
2 $99,907

100% 3,302
189 N/A 11,537 49,164 $30.00 9,208 882
1 $226,552

100% 1,256
187 $25,764,887
11,510 52,886 $56.00
6,077 1,075
7 $140,000

Youth Educational Services
Number of at-risk youth graduating from the Youth Challenge Academy
Percentage of Youth Challenge Academy graduates that earn their academic credentials through either General Education Diploma or High School Diploma Percentage of Youth Challenge Cadets that meet Department of Defense standard for success six months after graduation Average State cost per cadet
Number of Job Challenge Academy Graduates

919 37% 70% $5,172 N/A

804 31% 78% $5,239 125

274 59.5%
74% $13,075
25

300 41.9%
75% $10,764
71

33

Program Performance Measures:
Percentage of Job Challenge Academy graduates placed with an employer
Percentage of Job Challenge Academy graduates placed in a job related to their vocational training Number of Job Challenge Academy graduates entering military service

FY 2019 Actual
N/A
N/A
N/A

FY 2020 Actual
31.60%
16%
9

FY 2021 Actual
63.3%
32.8%
3

FY 2022 Actual
67.5%
39.5%
1

34

Program Performance Measures:
Department of Driver Services
Departmental Administration (DDS)
Number of super speeder citations paid Super speeder citations paid percentage rate Super speeder revenue collected Average number of days to process payments to vendors Percentage of payments made electronically to vendors Total number of continuing education units awarded Full Time Agency Turnover Training modules completed Full Time Driver Examiner 1 turnover rate Full Time Driver Examiner 2 turnover rate Full Time manager turnover rate Full Time assistant manager turnover rate Part time examiner turnover rate Average number of days to process endorsement applications Number of drivers license fraud investigations Percentage of permanent documents mailed to customers within 14 days (Target 98%) Percentage of permanent documents mailed to customers within 14 days through Online services processing Number of traditional calls answered by non traditional channels Number of Payments processed online Percentage of Contact Center customer calls abandoned Percentage of fraud investigations determined to be unfounded Percentage of fraud investigations that resulted in actual fraud
License Issuance
Number of Real ID cards issued

FY 2019 Actual

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

76,359 77.60% $16,412,637
28 56.00%
1,220 22.00%
7,786 39.00% 20.00% 17.00% 30.00% 89.00%
6.2 782 97.27% 99.40% 17,712 741,464 14.39% 7.59% 92.41%

75,070 69.50% $16,111,750
22 64.00%
988 18.00% 13,261 44.00% 27.00% 19.00% 18.00% 101.00%
13.7 1,014 98.08% 98.51% 17,469 1,188,671 13.24% 9.78% 90.22%

54,340 67.00% $13,585,000
22 50.00%
678 28.00% 73,430 66.00% 46.00% 31.00% 47.00% 148.00%
20 734 82.91% 86.40% 502,968 1,065,109 31.63% 7.57% 92.43%

68,527 67.90% $15,139,583
23 41.00%
146 42.00% 22,765 73.00% 46.00% 14.00% 26.00% 41.00%
36 499 97.78% 98.28% 325,786 625,753 40.39% 5.15% 94.85%

2,927,937

2,249,991

2,686,449

2,241,370

35

Program Performance Measures:
Percentage of individuals enrolled in Real ID
Total number of License, Commercial Driver's License, Motor Cycle License or Identification Card renewals requested Number of CDL medical certifications completed
Number of valid CDL drivers
Number of Motorcycle licenses issued
Reduction in issuance process time due to motorcycle safety class participation (in hours) Number of students enrolled in motorcycle safety program classes
Total number of commercial drivers license exams monitored
Number of online transactions processed
Number of online accounts opened
Number of drivers seeking chauffeur/for hire endorsements
Number of Customer Service Center customers served
Percentage of Customer Service Center customers served within 30 minutes or less (Target: 95%) Number of customer calls to the Contact Center
Percentage of customer calls to the Contact Center answered within 3 minutes or less (Target: 85%) Number of citations processed by Records Management
Percentage of citations processed by Records Management within 10 days
Percentage of fraud investigations completed within 60 days (Target: 70%)
Average age of active cases (in days)
Total number of out-of-state commercial citations processed by Records Management outside of CDLIS (Target 10 days)
Regulatory Compliance
Percentage of regulated programs in compliance
Average number of days for Regulatory Compliance programs that are out of compliance to become compliant Total number of driver safety programs regulated, e.g. driver training, DUI schools Number of certification applications for regulated programs

FY 2019 Actual
95.90% 1,478,547
159,912 353,846 126,918
3,201 7,012
605 826,338 470,426
719 3,556,677
95.38% 1,407,923
69.45% 171,851 99.00% 68.58%
N/A N/A

FY 2020 Actual
98.19%

FY 2021 Actual
99.13%

FY 2022 Actual
99.47%

996,427

954,321

578,290

143,140

152,791

178,301

363,390

373,005

389,382

98,963

128,485

115,044

2,891

4,210

3,955

6,156

9,178

9,446

414

362

148

907,230

1,138,108

859,155

545,453

1,225,828

965,627

428

793

949

2,549,680

2,679,638

2,348,503

97.16%

93.71%

93.48%

1,441,573

2,351,328

2,151,137

67.58%

29.61%

45.28%

183,196 Not reported for Not reported for

FY 2021.

FY 2022.

63.00%

98.00%

100.00%

76.03% Not reported for Not reported for

FY 2021.

FY 2022.

N/A

16.25

15.50

N/A

7,179

2,370

94.00% 7.0 897
2,154

93.00% 12.4 889
1,870

92.00% 32.0 867
1,790

96.00% 12.0 876
2,231

36

Program Performance Measures:
Number of audit findings
Number of students enrolled in Online Alcohol and Drug Awareness Programs (EADAP)
Total number of in-state commercial citations processed by Records Management outside of GECPS (Target 10 days)

FY 2019 Actual
190
25,624
N/A

FY 2020 Actual
166
29,499
N/A

FY 2021 Actual
198
46,522
126

FY 2022 Actual
71
50,582
114

37

Program Performance Measures:
Bright from the Start: Georgia Department of Early Care and Learning
Child Care Services
Average days to respond to category one serious complaints
Percentage of licensed child care learning centers, group day care homes, and family day care homes that are compliant with licensing rules
Number of licensing, monitoring, technical assistance, and complaint investigation visits to child care learning centers, group day care homes, and family day care homes in order to increase compliance and raise quality Number of audit findings
Percentage of weekly Child Care Subsidy Payments processed electronically
Percentage of providers receiving complaints regarding serious incidents requiring medical attention or missing child incidents (Category 1 and 2)
Percentage of early care and education programs that have been in deficient licensing status within the last 12 months

FY 2019 Actual

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

1 99% 14,525
0 100%
9% 1%

1 99% 9,237
0 100%
2% 0.45%

1 99% 9,083
0 100% 0.03% 0.58%

1 99% 10,063
0 100% 10.14% 0.97%

Nutrition Services
Number of feeding sites for both the Child and Adult Care Food Program and Summer Food Service Program Number of meals served by providers in the Child and Adult Care Food Program and the Summer Food Service Program Percentage of accurately submitted monthly claims reimbursed within 10 days of receipt Number of program provider trainings provided on healthier menu options
Number of counties participating in the Child and Adult Care Food Program
Number of counties participating in the Summer Food Service Program

7,296 84,745,720
98% 9
156 158

4,597 74,123,701
97% 7
154 158

4,379 67,929,527
99% 18
154 159

4,402 70,199,229
99% 15
156 157

Pre-Kindergarten Program
Georgia Pre-Kindergarten program enrollment
Number of children on Pre-Kindergarten waiting list
Percentage of classrooms implementing Work Sampling System (WSS) online in order to monitor and report student progress
Percentage of children rated as "in process" or "proficient" on at least 80% of the WSS Language and Literacy Indicators
Percentage of children rated as "in process" or "proficient" on at least 80% of the WSS Mathematics indicators
Percentage of new Pre-Kindergarten teachers who attended both days of New Pre-K Teacher Institute who scored at 80% or above on all proficiency quizzes
Percentage of Pre-Kindergarten Lead Teachers who are retained in the PreKindergarten program

80,493 4,630 100% 96% 94% 98%
81.00%

80,328 4,303 100% N/A N/A 100%
81.50%

66,554 2,643 100% N/A N/A 100%
84.55%

73,177 2,592 100%
97.84% 97.74%
100% 79.09%

38

Program Performance Measures: Quality Initiatives
Number of compliant licensed early care and education programs that participate in the Quality Rating and Improvement System
Percentage of compliant licensed early care and education programs that participate in the Quality Rating and Improvement System
Number of unique early learning professionals in the INCENTIVES Program
Percentage of early learning and education programs that have improved their level of quality in the Quality Rating and Improvement System
Percentage of INCENTIVES Program participants who increased their education level from the initial credential/degree earned
Percentage of Quality Rating and Improvement System rated early care and education programs in the top two tiers (2- or 3-star rating)
Percentage of children who receive Childcare and Parent Services (CAPS) eligible subsidies who are served in Quality Rated programs
Number of unique early learning professionals in the SCHOLARSHIPS program
Number of referrals offered to families by the Statewide Parental Referral System
Number of children served in the Rising Pre-Kindergarten and Rising Kindergarten Summer Transition Programs
Number of submitted Quality Rated portfolios supported by the Child Care Resource and Referral System for participation in the Quality Rating and Improvement System Percentage of DECAL Scholars remaining in classroom for at least five years
Percentage of DECAL Scholars who are teaching in Quality Rated classrooms

FY 2019 Actual
3,351 75%
1,174 58% 5% 70% 62%
1,039 43,560
3,420 941 24% 73%

FY 2020 Actual
3,540 79%
1,199 42% 5% 71% 76%
1,724 33,780
2,708 974 19% 70%

FY 2021 Actual
3,556 81%
1,353 N/A 3% 61% 88% 908
23,850 4,299 949 24% 73%

FY 2022 Actual
3,565 82% 934 46%
7.39% 57% 93% 658
26,960 3,997 1,149 41% 80%

39

Program Performance Measures:
Department of Economic Development
Departmental Administration (DEcD)
Number of audit findings Number of days from requisition to purchase order dispatch Number of payments processed Percentage of payments processed electronically Average number of days to process payments Agency turnover rate
Film, Video, and Music
Direct Capital investment (in millions) Projects initiated Work days created by film and television production Leads scouted resulting into initiated project Value of tax credits certified
Georgia Council for the Arts
Number of Georgia Council for the Arts grant awards Number of counties served by GCA
Georgia Council for the Arts - Special Project
Number of grant awards
Global Commerce
Number of jobs created Direct capital investment (millions) Number of active projects initiated Number of companies assisted Active projects resulting in retention, relocation or expansion

FY 2019 Actual

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

0 3 4,509 71 4 20.9

0 3 3,479 68 4 17.3

0 3 2,363 63 4 14.2

N/A 3
3,091 74 4
18.4

$2,900

$2,200

$4,020

$4,400

399

234

366

412

2,035,056

1,200,000

2,164,000

9,477,632

38

40

50

100

$859,812,794 $649,000,000 $1,204,000,000 $1,312,500,000

N/A

N/A

N/A

N/A

130

152

137

142

214

218

288

340

28,960 $7,489
749 973
44

24,133 $7,431
730 746
48

33,439 $10,791
873 1,064
43

51,132 $21,280
928 1,153
39

40

Program Performance Measures: International Relations and Trade
Key clients (statewide) Trade Successes
Rural Development
Regions where community meeting were attended. There are a total of 12 regions. Community Visits Companies visited
Small and Minority Business Development
Number of companies served Number of community visits Number of Resource Awareness recipients Outreach Recipients COVID-19 PPP Webinar registrants served
Tourism
Tourism expenditures (in billions per calendar year) Visitors to the Visitor Information Center Annual Visitation(in millions per calendar year) Website Sessions Impressions Jobs Supported (per calendar year) State and Local Tax Revenues Generated(in billions per calendar year)

FY 2019 Actual
2,081
241

FY 2020 Actual
2,743
296

FY 2021 Actual
1,321
204

FY 2022 Actual
2,252
260

10

6

99

25

52

34

4

12

1

94

4

57

454 34
1,215 NA NA

N/A N/A N/A 300 8,700

211 255 1,117 N/A N/A

232 267 1,332 N/A N/A

$36.92 13,428,121
147.6 5,840,794 546,754,642
501,649 $4.12

$37.83 9,893,618
152.3 7,034,986 189,563,446
506,490 $4.29

$24.52 N/A
152.2 11,184,387
N/A 410,198
$2.82

$34.31 N/A
159.6 11,614,949
N/A 422,628
$4.24

41

Program Performance Measures:
Department of Education
Agricultural Education
Grades 6-12 student enrollment in Extended Day/Year programs
Number of schools providing Extended Day/Year programs
Percentage of agriculture teachers meeting all required Extended Day/Year program standards Average number of monthly Extended Day contact hours reported
Average number of Extended Year contact hours reported
Percentage of performance standards met on the Area Teacher program work evaluation Percentage of classroom agriculture teachers meeting all required program standards Average number of monthly Area Teacher contact hours reported
Number of teachers trained by Agriculture Area Teachers
Percentage of performance standards met on the Young Farmer Teacher program work evaluation Young Farmer participants per instructor
Average number of contact hours reported by the Young Farmer teacher monthly report Enrollment in program events and activities at FFA Youth Camp facilities
Number of FFA events held at Camp John Hope and the Georgia FFA-FCCLA Center
Business and Finance Administration
Agency turnover rate
Number of audit findings
Number of payments processed
Percentage of payments processed electronically
Number of open records requests

FY 2019 Actual

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

43,559 329 98% 41 355
100% 97% 57 467 96% 194 37
8,426 71

73,674 344 98% 42 357
100% 98% 55 472 96% 192 35
4,441 30

77,359 361 96 27 254
100% 96% 180 504
100% 157 121
3,820 82

84,777 367 96% 33 293
100% 96% 180 552
100% 208 130
8,478 109

10.9% 0
148,365 82.0% 141

12.1% 0
149,593 82.0% 230

11.5% 0
164,421 80.0% 222

11.9% 0
144,358 82.0% 201

Central Office
State Central Office cost per FTE (i.e., student)

$2.58

$2.38

$2.36

$2.91

Charter Schools
Number of charter schools

110

116

115

96

42

Program Performance Measures:
Number of charter school petitions reviewed by the Georgia Department of Education Number of charter schools authorized
Percentage of charter school requests for renewal approved
Number of students enrolled in charter schools
Charter school student graduation rate
Number of charter system petitions reviewed by the Georgia Department of Education Number of approved charter systems operating
Number of planning grants awarded
Number of contact hours reported by planning consultants
Number of facilities grants awarded
Average value of facilities grants awarded
Number of Federal Charter School Program grants awarded
Communities in Schools
Number of at-risk students receiving intensive services
Dropout rate for students served by Communities In Schools
Graduation rate for students served by Communities In Schools
Percentage of school districts with campuses participating in Communities In Schools Average amount of state funds spent per student served
Total dollars leveraged
Curriculum Development
Number of resources developed to support implementation of curricular standards (resources include standards, framework components, videos, and remediation support) Average cost to develop a resource
Number of unique visits to GeorgiaStandards.org
Number of teachers attending curriculum and instruction training sessions
Number of industry specific language training courses developed

FY 2019 Actual
27 25 100.0% 74,669 N/A 17 45
3 28,156
16 $87,500
7

FY 2020 Actual
40 29 100.0% 77,318 N/A
7 48
3 28,870
80 $40,476
12

FY 2021 Actual
8 27 100.0% 84,291 N/A 14 48
3 19,817
87 $39,034
64

FY 2022 Actual
8 27 100.0% 67,757 N/A
7 48
0 3,348
86 $50,528
17

8,629 4.6% 93.2% 24.4% $142.32 $7,171,632

7,146 3.7% 95.5% 21.1% $191.85 $11,413,222

4,637 3.8% 92.3% 20.1% $295.66 $8,520,512

6,235 3.1% 95.7% 18.4% $229.05 $9,901,579

1,834 $330.82 689,484
16,288 N/A

6,084 $112.31 1,075,053
50,371 N/A

7,447 $104.83 3,037,902
48,627 N/A

5,163 $472.28 3,709,307
68,553 N/A

43

Program Performance Measures: Federal Programs
Number of Title I schools
Average cost per school implementing Title Programs

FY 2019 Actual
1,638
$280,991

FY 2020 Actual
1,627
$304,780

FY 2021 Actual
1,616
$318,006

FY 2022 Actual
1,641
$319,272

Georgia Network for Educational and Therapeutic Support (GNETS)
Number of students served

3,607

Cost per student (to include state and federal funds)

$17,645

Percentage of students who meet or exceed reading and math standards on

N/A

Milestones

Percentage of students who are marked as proficient on the GAA

N/A

Percentage of students proficient in ELA on Milestones (EOG)

3%

Percentage of students proficient in ELA on Milestones (EOC)

9%

Percentage of students proficient in math on Milestones (EOG)

4%

Percentage of students proficient in math on Milestones (EOC)

3%

3,344 $19,010
N/A N/A N/A N/A N/A N/A

2,972 $19,175
N/A N/A N/A N/A N/A N/A

2,943 $19,515
N/A N/A N/A N/A N/A N/A

Georgia Virtual School
Number of courses offered Number of advanced placement courses offered Number of enrollments (in half-year segments) Number of systems with students enrolled in GaVS courses Percentage of students completing courses Percentage of students passing the appropriate End of Course Test for courses that require such a test Percentage of Credit Recovery students who passed final exam
Information Technology Services
Average bandwidth allocated per school expressed in megabits per second Percentage of school systems connected to the statewide network Percentage of classrooms with internet connection Average amount of local support for information technology Average school bandwidth overall (including local support)

120 26
29,727 122
86.70% 85.96% 98.50%

133 26
32,406 138
97.76% 84.24% 98.61%

136 26
42,427 145
94.40% 86.35% 91.00%

136 26
37,085 148
93.53% 79.00% 78.80%

100 100% 99.82% 1,314
213

100 100%
N/A N/A N/A

100 100% 99.66% 2,099 291/391

200 100% 99.00% 2,099 291/391

44

Program Performance Measures: Non Quality Basic Education Formula Grants
Number of students served in residential treatment facilities
Average educational cost per student served in a residential treatment facility

FY 2019 Actual
811
$7,197

FY 2020 Actual
770
$8,418

FY 2021 Actual
542
$9,951

FY 2022 Actual
464
$10,477

Nutrition
Number of lunches served (in millions)
Average number of lunches served daily
Percentage of children participating in the lunch program
Percentage of children participating in the breakfast Program
Average cost of breakfast per student
Average cost of lunch per student
Percentage of local school systems under review that are in full compliance with the nutritional standards required by the USDA Percentage of school districts with more than 75% of students participating in the Free and Reduce Lunch Program
Preschool Disabilities Services
Number of three- and four-year old students with disabilities served by this program Cost of program per student served
Percentage of children receiving preschool handicapped services who improved functioning in acquisition and use of knowledge and skills Percentage of children receiving preschool handicapped education services who remain in their regular education peer cohort
Pupil Transportation
Average number of buses operated daily
Average number of students transported daily Average amount of state and local funds expended per student on pupil transportation Number of buses used for daily student transport exceeding useful life
Average number of miles driven per driver per day
Number of vehicles passing stopped buses
Daily miles all systems

196 1,076,733
65.9% 35.9% $1.83 $3.25 96.4% 42.5%
9,894 $3,775
83% N/A
14,761 1,008,772
$567.22 5,063 52 8,737
771,598

169 911,748
68.8% 36.9% $1.98 $3.64 95.6% 42.3%
10,158 $4,264
N/A N/A
N/A N/A N/A N/A N/A N/A N/A

129 693,276
58.6% 43.0% $1.75 $4.09 100.0% 39.0%

190 1,065,884
70.0% 39.0% $2.12 $4.13 97.0% 39.0%

8,274 $6,673
88% 48%

8,263 $4,365
85% 45%

12,470 932,693 $552.52
4,281 44
N/A 545,010

14,113 805,183 $599.00
97 48 7,828 683,041

45

Program Performance Measures:

FY 2019 Actual

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

Quality Basic Education Program
Number of FTEs (i.e., students)
Statewide high school graduation rate (cohort method)
Statewide high school dropout rate
Number of students served by the Georgia Special Needs Scholarship
Average scholarship award per student participating in the Georgia Special Needs Scholarship Number of school nurses and school nurse assistants
Average number of students served by a school nurse or nurse assistant
Number of school nurses or school nurse assistants per school
Percentage of students requiring remedial coursework in college
Percentage of students enrolled in postsecondary education within 16 months of graduation College and Career Ready Performance Index (CCRPI) Score for Elementary Schools College and Career Ready Performance Index (CCRPI) Score for Middle Schools College and Career Ready Performance Index (CCRPI) Score for High Schools

1,747,005 82.0% 2.6% 4,873 $6,293 1,869 946 0.81 N/A N/A 79.9 77.0 78.8

1,750,930 83.8% 2.0% 4,774 N/A 1,955 905 0.85 N/A N/A N/A N/A N/A

1,718,854 N/A N/A
5,303 $6,473
2,014 859 0.88 N/A N/A N/A N/A N/A

1,730,674 N/A N/A
5,709 $6,681
2,041 853 0.88 N/A N/A N/A N/A N/A

Regional Education Service Agencies (RESAs)
Number of teachers/school staff earning Professional Learning Units through courses and workshops Number of teachers/school staff attending other professional learning activities
Total number of contact hours earned by teachers and school staff through workshops and training Amount saved through regional contracts
Number of attendees at technology focused trainings conducted
Number of PLUs earned through RESA courses and workshops

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

46

Program Performance Measures: School Improvement
Percentage of high schools served and classified as Focus that had an increase in the four year cohort graduation rate from the previous year Percentage of schools served that demonstrated an increased CCRPI score from the previous year Number of districts implementing Teacher/Leader Keys Evaluation System (TKES/LKES) Average number of Priority schools served by a School Effectiveness Specialist Team
State Charter School Commission Administration
Number of operational state charter schools in Georgia
Number of applications received
Number of new charter schools authorized
Number of state charter schools closed by the State Charter Schools Commission due to poor academic and/or financial performance Number of training activities conducted with existing charter schools
Number of training activities conducted with potential charter schools
Number of charter schools outperforming comparison school districts based on the College and Career Ready Performance Index (CCRPI) and value-added impact scores Number of charter schools performing above the statewide average for CCRPI

FY 2019 Actual
56% 62% 206
23

FY 2020 Actual
70% N/A 206
23

FY 2021 Actual
N/A N/A N/A
23

FY 2022 Actual
N/A N/A N/A
23

29

33

39

37

22

21

26

13

7

8

8

3

0

0

1

1

25

27

24

30

14

24

8

12

22

N/A

N/A

N/A

7

N/A

N/A

N/A

State Schools
Number of students enrolled at Atlanta Area School for the Deaf
Number of students enrolled at Georgia Academy for the Blind
Number of students enrolled at Georgia School for the Deaf
Percentage of students in grades 1-12 completing Individualized Education Program goals at Atlanta Area School for the Deaf Percentage of students in grades 1-12 completing Individualized Education Program goals at Georgia Academy for the Blind Percentage of students in grades 1-12 completing Individualized Education Program goals at Georgia School for the Deaf Percentage of graduates completing transition plans at all three state schools
Percentage of prior year's graduates at Atlanta Area School for the Deaf that have a positive postsecondary outcome: career, schooling, job training Percentage of prior year's graduates at Georgia Academy for the Blind that have a positive postsecondary outcome: career, schooling, job training

194 101
75 100% 100% 100% 100%
94% 90%

183 99 74
100% 100% 100% 100%
94% 88%

156 90 74
100% 100% 100% 100% 100%
57%

131 99 74
100% 100% 100% 100% 100%
67%

47

Program Performance Measures:
Percentage of prior year's graduates at Georgia School for the Deaf that have a positive postsecondary outcome: career, schooling, job training Cost per student at Atlanta Area School for the Deaf
Cost per student at Georgia Academy for the Blind
Cost per student at Georgia School for the Deaf
Graduation rate at Atlanta Area School for the Deaf
Graduation rate at Georgia Academy for the Blind
Graduation rate at Georgia School for the Deaf

FY 2019 Actual
80%
$42,822
$87,002
$83,331
100%
100%
100%

FY 2020 Actual
75%
$58,186
$97,911
$85,959
100%
100%
100%

FY 2021 Actual
67%
$57,692
$95,786
$74,302
100%
100%
100%

FY 2022 Actual
80%
$75,477
$96,188
$78,172
100%
100%
100%

Technology/Career Education
Total student enrollment in grades 6-12
Total student enrollment in grades 9-12
Number of high school concentrators (students with 3 or more classes in a Career Pathway) Number of professional development workshops for teachers
Number of industry certified programs
Career and technology student organization membership
Cost per student served (unduplicated count)
Graduation rate for Career, Technology, and Agricultural Education concentrators Difference of Career, Technology, and Agricultural Education graduation rate from the state average Total student enrollment in grades 6-8

N/A

N/A

664,769

695,063

N/A

N/A

384,670

403,035

N/A

N/A

N/A

150,621

N/A

N/A

383

426

N/A

N/A

453

452

N/A

N/A

149,319

183,911

N/A

N/A

N/A

N/A

N/A

N/A

97%

96%

N/A

N/A

14%

11.9%

N/A

N/A

280,099

292,028

Testing
Number of Georgia Milestones tests administered Average Georgia Milestones cost per student Number of Georgia Milestones tests administered online Number of Advanced Placement (AP) exams administered Number of students taking AP exams Number of AP test fees subsidized

3,169,258 $8.16
3,166,213 151,728 84,207 50,970

231,315 N/A
231,312 139,155
76,598 44,782

1,663,064 N/A
1,662,156 N/A N/A N/A

2,495,457 $9.53
2,494,195 N/A N/A
45,878

48

Program Performance Measures:
Percentage of students statewide who obtained a score of three (3) or higher on advanced placement exams
Tuition for Multiple Disability Students
Number of students with disabilities served in residential placements
Average total cost per student
Percentage of all services covered by state grant funds

FY 2019 Actual
61%

FY 2020 Actual
65%

FY 2021 Actual
N/A

FY 2022 Actual
N/A

N/A

11

9

9

N/A

$115,909

$114,267

$114,266.78

N/A

54.8%

58.0%

58.0%

49

Program Performance Measures:
Employees' Retirement System of Georgia
Deferred Compensation
Number of participants
Total assets under management (in millions)
Cost per participant

FY 2019 Actual

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

76,137 $1,801
58

77,931 $1,932
62

77,635 $2,487
58

79,766 $2,215
54

Georgia Military Pension Fund
Number of retirees & beneficiaries receiving benefits
Total benefit payments made
New retiree on-time processing rate

1,148 $1,221,000
77%

1,223 $1,297,000
57%

1,362 $1,428,000
61%

1,472 $1,527,000
76%

Public School Employees Retirement System
Number of retirees & beneficiaries receiving benefits
Total benefit payments made (in millions)
New retiree on-time processing rate

18,990 $63.64
97%

19,232 $66.09
98%

19,509 $66.42
98%

19,852 $68.20
95%

System Administration (ERS)
Number of active enrollees in the Employees' Retirement System (ERS) plan New retiree on-time processing rate for the ERS plan Percentage of ERS plan service retirement applications processed without error Number of retirees & beneficiaries receiving benefits through the ERS plan Total benefit payments made for the ERS plan (in millions) Average speed to answer incoming calls (in seconds) Number of calls dropped compared to volume of calls Number of audit findings in annual financial audit

59,207 98.5% 95.3% 52,275 $1,443.76
90 5.0%
0

57,059 98.3% 90.0% 53,249 $1,484.45
78 4.68%
0

53,330 99.0% 95.6% 54,059 $1,434.76
79 4.06%
0

52,526 98.0% 92.6% 54,530 $1,502.90
165 6.43%
0

50

Program Performance Measures:
State Forestry Commission
Commission Administration (SFC)
Number of audit findings
Total federal dollars received agency wide

FY 2019 Actual

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

0 $14,893,632

0 $6,068,754

0 $12,673,903

0 $15,482,461

Forest Management
Number of water quality exams conducted on logging and forestry operations
Number of acres covered by forest management plans
Number of forested acres in the state
Landowners reached through educational programs

1,188 508,172 24,520,480 595,250

1,198 429,522 24,464,219 109,936

1,320 355,395 24,418,249
48,211

1,097 313,747 24,402,035 121,972

Forest Protection
Number of acres burned by wildfires Average fire response time (in minutes) Number of online and automated burn permits issued Percentage of burn permits issued online Number of acres per firefighter Dollar value of property destroyed/damaged by forest fires Number of wildfire arson investigations conducted Number of fire fighters trained and certified in wild land firefighting

7,037 25.2
746,177 92.00% 68,620 $3,806,132
27 93

9,488 26.3
719,641 92.20% 64,397 $1,277,205
23 66

12,495 25.6
839,603 91.40% 64,397 $1,138,174
39 72

20,023 26.6 N/A N/A
65,941 3,803,525
40 82

Tree Seedling Nursery
Amount of revenue generated through seedling sales
Number of seedlings sold
Percentage of seedlings sold as compared to total seedlings grown and available in inventory for sale Number of orders filled
Number of customers served
Revenue generated through seedlings sales, seed sales, and timber sales

$811,501 9,653,088
74.23% 3,503 1,765
$987,730

$1,194,688 15,226,922
96.30% 3,398 1,795
$1,358,366

$576,931 7,413,216
51.12% 2,627 1,390
$793,378

605,207 6,152,334
50.30% 1,548 1,320
$2,232,880

51

Program Performance Measures:
Office of the Governor
Governor's Emergency Fund
Amount of dollars appropriated for Governor's Emergency Fund (GEF)
Percentage of state general funds appropriated for GEF
Percentage of GEF used for disaster relief
Percentage of GEF used for contingencies designated to a specific agency
Number of funding requests approved for GEF
Amount of GEF appropriation remaining at fiscal year end

FY 2019 Actual

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

$80,394,096 $121,062,041

0.35%

0.52%

83.00%

5.93%

100%

100%

4

6

$0

$0

$25,062,041 0.11%
31.92% 100% 4 $0

$19,562,041 0.08% 0.00% 100% 3 $0

Governor's Office of Planning and Budget
Number of State Agency Strategic Plans reviewed Number of budget amendments approved Average number of days to process amendments (from submittal to approval) Number of allotments processed Average number of days to process allotments (from submittal to warrant)

77 518 5.6 1,001 6.3

78 N/A N/A 1,039 5.2

57 597 9.5 1,130 4.9

61 469 9.6 1,151 4.7

52

Program Performance Measures:
Office of the Governor: Attached Agencies
Office of the Child Advocate
Number of child welfare complaints (per calendar year)
Average time to complete an investigation
Percentage of teams that remain in compliance with Child Abuse Protocol requirements Percentage of complaints referred to investigations
Number of random and targeted audits of county level DFCS offices
Number of targeted special investigations

FY 2019 Actual

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

645 60
68% N/A N/A N/A

580 44
45% N/A N/A N/A

478 118 13% N/A N/A N/A

595 80
15% 45%
4 5

Georgia Emergency Management and Homeland Security Agency
Percentage of all requests for state assets and mutual aid assistance handled successfully
Number of Georgia counties with an approved Annual County Emergency Management Work Plan
Total number of projects open in the Public Assistance grant program

100% 161
2,811

100% 156
3,095

Total number of projects open in the Hazard Mitigation grant program

130

171

Number of Certified Emergency Managers trained by the agency

72

87

Number of days the State Operations Center was open to coordinate state response to disasters or emergencies
Number of school safety training programs provided

74

159

148

46

Number of persons that attended agency sponsored WebEOC training

237

104

Dollar value of payments processed to local governments

$94,909,794 $114,528,564

Number of Homeland Security subawards managed

364

346

Number of counties with wireless emergency 911 plans

175

176

100%

100%

157

158

2,249

1,961

181

186

38

83

365

365

83

121

17

55

$46,454,730

$45,514,032

488

397

177

155

Georgia Commission on Equal Opportunity
Percentage of employment discrimination complaints against a state agency closed within 90 days (per calendar year)
Percentage of successful performance evaluations by the U.S. Equal Employment Opportunity Commission (per calendar year).
Percentage of successful performance evaluations by the U.S. Department of Housing and Urban Development (per calendar year).
Number of employment discrimination complaints received against a state agency (per calendar year).
Average number of hours to complete an employment discrimination investigation (per calendar year).

15% 100%
N/A 47 52

6% 100% 100%
46 33

3% 100% 100%
41 35

6% 100% 100%
37 17

53

Program Performance Measures:
Number of fair housing complaints received (per calendar year). Percentage of fair housing complaints closed within 100 days (per calendar year). Average number of hours to complete a fair housing complaint investigation (per calendar year). Percentage of employment discrimination complaints closed (per calendar year). Percentage of fair housing complaints closed (per calendar year). Percentage of employment discrimination complaints closed by mediation and/or conciliation. Percentage of fair housing complaints closed by conciliation. Amount of monetary and/or non-monetary mediation or conciliation settlements for employment discrimination. Amount of monetary mediation or conciliation settlements for housing discrimination Non-monetary mediation or conciliation settlements for housing discrimination.
Office of the State Inspector General
Number of complaints received Number of no probable cause complaints Number of probable cause complaints resulting in an investigation Average time to resolve a complaint (in hours) Number of cases open / active at year end

FY 2019 Actual
13

FY 2020 Actual
18

FY 2021 Actual
18

FY 2022 Actual
71

8%

6%

0%

17%

104

29

39

23

N/A

67%

73%

84%

N/A

56%

56%

32%

N/A

10%

10%

0%

N/A

50%

28%

26%

N/A

$10,000

$46,750

$0

N/A

$6,021

$6,876

$992

$4,302.53

Single family Mandatory Fair

(Amount of waived dwelling rental Housing Training

rent, fees, and previously denied

for Housing

fines)

Develop

Providers

Reserved

Reasonable Carpet replaced

Handicap Parking Accommodation &

by property

Space

Modification

management

Policies and

company

designate a

Fair Housing

Disability Poster Display at

Coordinator to subject properties

handle all

Mold

reasonable Inspection/Mold

accommodation & Remediation for

modification subject properties

requests Waived all rent

Carpet replaced and late fees for a

by property specified time

management frame to permit

companytenant to bring rent

Replacement of

current

six solar lights Negotiated a

Fair Housing rental due date

Poster Display at modification for a

subject properties tenant receiving

Mandatory Fair disability income

Housing Training

for subject

properties

313

217

179

327

281

182

147

291

32

35

32

36

140

103

168

124

30

34

42

26

54

Program Performance Measures:
Number of cases closed Percentage of recommendations accepted by state agencies Number of outreach and training events conducted Number of cases concluded with action Value of fraud referred for prosecution

FY 2019 Actual
255

FY 2020 Actual
259

FY 2021 Actual
172

FY 2022 Actual
301

100%

100%

100%

100%

30

43

13

12

21

23

9

6

$7,337,552.89 $13,056,949.22 $11,347,812.33 $9,011,341.99

Georgia Professional Standards Commission
Number of approved educator preparation programs
Average processing time for certification cases submitted with all necessary documentation (in days) Number of certification cases completed
Number of individuals with an active GaPSC credential
New ethics complaints received
Percentage of ethics cases extended by the Commission past the 60 calendarday timeframe established in Georgia code Percentage of ethics cases cleared by the Commission voting "no probable cause" after an investigation Number of P-16 educators and administrators reached through outreach events and training opportunities Percentage of educator preparation program completers who qualify for certification Percentage of completers of a PSC-approved teacher preparation program who are employed in a Georgia public school the year after program completion and remain employed for at least three years Percentage of completers of a PSC-approved teacher preparation program who are employed in a Georgia public school the year after program completion and earns an unsatisfactory or ineffective annual performance rating in one of the first five years of employment Percentage of students enrolled in Georgia-approved educator preparation baccalaureate programs that passed the Georgia Assessment for the Certification of Educators on the first attempt
Governor's Office of Student Achievement
Average number of days to complete an audit
Number of elementary and middle schools audited statewide
Number of elementary and middle schools flagged for testing irregularities
Average number of unique visits to GOSA website per month
Number of research studies published
Number of policy briefings on educational developments published on GOSA website

941 6
91,159 311,377
1,940 17% 25%
5,572 90% 86% 6%
92%

984 6
91,415 314,754
1,728 22% 23%
6,596 92% 86% 6%
92%

985 9
93,457 310,069
1,343 19% 22%
5,931 97% 87% 5%
90%

1,027 3
102,569 312,642
1,703 20% 22%
10,104 96% 87% 5%
86%

171 1,826
38 41,866
3 2

190 1,800
13 47,371
3 0

140 N/A N/A 48,712
4 2

153 N/A N/A 90,036
3 4

55

Program Performance Measures:
Number of Georgia Milestones Assessments monitored by the state
Percentage of students in schools served by mentors reading on benchmark
Percentage of school districts who nominated a student for the Governor's Honors Program Percentage of schools audited that were flagged requiring further inquiry

FY 2019 Actual
38
63%
70%
6%

FY 2020 Actual
N/A
N/A
87%
6%

FY 2021 Actual
N/A
N/A
73%
N/A

FY 2022 Actual
N/A
N/A
82%
N/A

56

Program Performance Measures:
Department of Human Services
Adoptions Services
Number of finalized adoptions
Percentage of adoptions finalized within six months of adoptive placement
Percentage of children exiting foster care for adoption within 24 months of their last removal from home Number of finalized adoptions as a percentage of total eligible children
Percentage of children with an adoption disruption (i.e., children in an adoptive home but the adoption is not finalized)
Out-of-School Care Services
Number of youth who participate in afterschool and summer programs
Percentage of youth in foster care who participate in after school programs

FY 2019 Actual

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

1,427 91.12% 18.71% 43.30%
2.38%

1,416 92.16% 20.19% 43.34%
2.82%

1,289 87.70% 12.56% 43.26%
2.19%

1,240 90.95% 14.27% 43.36%
2.22%

40,578 2.26%

25,903 1.05%

16,967 2.40%

25,715 2.45%

Child Abuse and Neglect Prevention
Number of children reached
Number of families reached
Number of community-based partnerships
Number of local entities participating in Abstinence Education Grant Program

99,957 8,888 33 40

53,502 34,076
32 98

44,224 24,417
32 98

68,662 36,408
38 135

Child Support Services
Percentage of current support collected compared to the total current support amount owed (per federal fiscal year)
Percentage of child support cases paying towards arrears compared to the total number of child support cases with arrears due (per federal fiscal year)
Number of active cases (per federal fiscal year)
Percentage of child support cases with support orders established compared with the total number of child support cases (per federal fiscal year)
Total child support collections disbursed to custodial parents and the state treasury (per federal fiscal year)

60.43%

62.05%

64.49%

76.19%

376,729

356,877

91.00%

90.40%

$726,762,985 $835,689,352

62.42% 71.64% 340,577 90.13% 751,964,843

Child Welfare Services
Number of calls screened out
Number of investigations conducted
Number of substantiated maltreatment incidents
Percentage of calls responded to within designated priority of the receipt of the report of alleged maltreatment

39,927 40,494 13,895 91.33%

35,981 40,182 11,857 54.31%

33,192 31,894 13,261 88.80%

N/A N/A N/A N/A N/A
70,584 32,165 13,390 69.47%

57

Program Performance Measures:
Number of Family Preservation Cases
Number of Family Support Cases
Percentage of children who return home within 12 months of being removed
Percentage of children who were victims of subsequent maltreatment within 6 months Percentage of foster children who re-enter foster care within 12 months
Child Protective Service worker average caseload
Child Protective Service worker turnover rate
Percentage of state served by child advocacy centers
Number of forensic interviews conducted by child advocacy centers
Percentage of forensic interviews conducted for sexual abuse allegations

FY 2019 Actual
7,155 47,066 55.06% 2.37% 3.98%
17.4 34.80%
98.2% 12,104 71.70%

FY 2020 Actual
7,213 37,238 54.43% 2.34% 2.89%
15.1 26.25%
98.0% 11,034 50.00%

FY 2021 Actual
6,573 27,028 46.97% 1.94% 3.00%
13.1 29.10%
97.0% 11,958 73.40%

FY 2022 Actual
8,082 25,098 26.60% 2.38% 4.95%
15.3 55.40% 100.0% 11,932 72.00%

Community Services

Number of low-income individuals who were assisted by Community Services

149,119

159,405

N/A

N/A

Block Grant Funds (per federal fiscal year)

Number of individuals receiving emergency assistance (per federal fiscal year)

124,233

132,985

N/A

N/A

Percentage of participants who were unemployed and obtained a job (per federal fiscal year)

27%

44%

N/A

N/A

Percentage of participants who became employed and maintained a job for at least 90 days (per federal fiscal year)

42%

60%

N/A

N/A

Percentage of participants who obtained educational skills/competencies required for employment (per federal fiscal year)

42%

33%

N/A

N/A

Number of senior citizens receiving services who maintain an independent living

85,823

38,948

N/A

N/A

situation (per federal fiscal year)

Number of individuals with disabilities served who maintain an independent living

52,494

24,105

N/A

N/A

situation (per federal fiscal year)

Number of low-income participants who obtained court-ordered child support payments leading to becoming more self-sufficient (per federal fiscal year)

2,444

2,087

N/A

N/A

Departmental Administration (DHS)
Number of clients receiving transportation services
Number of trips provided by transportation services
Total funds expended for transportation
Cost per trip for transportation services
Percentage of background investigations initiated by electronic fingerprinting technicians within 14 calendar days (Target: 95%)

20,696 1,950,214 $26,773,384
$11.89 99%

14,097 1,554,262 $20,115,041
$12.94 99%

8,561 801,583 $13,583,518
$16.95 99%

65,347 1,225,131 $24,348,473
$19.87 99%

58

Program Performance Measures:
Number of Supplemental Nutrition Assistance Program (SNAP) recovery referrals
Number of Application Service Requests (ASRs)
Percentage of Application Service Requests (ASRs) completed by the agreed upon date
Agency turnover rate

FY 2019 Actual
7,852
960
93.57%
19.50%

FY 2020 Actual
4,829
1,237
93.95%
17.60%

FY 2021 Actual
9,087
1,033
97.03%
18.10%

FY 2022 Actual
7,627
627
98.25%
27.90%

Elder Abuse Investigations and Prevention
Number of complaints received by the Long-Term Care Ombudsman Percentage of Long-Term Care Ombudsman complaints resolved to the client's satisfaction Number of reports of abuse, neglect, or exploitation Number of wards Number of participants in the At-Risk Adult Crime Tactics Training Program Percentage of Adult Protective Services investigations initiated within 10 days Percentage of Adult Protective Services investigations completed within 45 days Average Adult Protective Services investigator caseload Average Adult Protective Services guardianship manager caseload Adult Protective Services (APS) investigator turnover rate Public guardianship case manager turnover rate Percentage of reports resulting in an investigation Percentage of investigations where claims were substantiated Amount of consumer savings through elderly legal assistance counseling Number of legal client served

4,650 69.00% 62,311
1,029 416
93.00% N/A 27 25
18.98% 23.26%
87% 39.90% $11,068,368 21,467

4,555 73.00% 62,446
1,132 269
76.00% 81% 25 24
10.00% 13.00%
85% 44.60% $12,080,735 35,418

3,477 68.00% 31,768
1,179 305
66.00% 49% 30 25
16.80% 16.00%
66% 47.00% $38,038,966 94,719

4,305 69.00% 35,636
1,284 306
79.00% 58% 28 26
28.10% 48.00%
67% 49.00% $23,009,914 153,008

Elder Community Living Services
Number of months Non-Medicaid Home and Community Based Services program participants delayed admission into a more costly facility
Non-Medicaid Home and Community Based Services clients served
Average cost per Non-Medicaid Home and Community Based Services client

50 30,251 $1,449

46 37,780 $2,131

41 40,146 $2,228

43 40,733 $2,146

59

Program Performance Measures: Elder Support Services
Percentage of clients retaining employment for 6 months or longer Out-of-pocket savings to Medicare consumers Number of Aging & Disability Resource Connection (ADRC) clients served
Percentage of clients receiving either home delivered meals or congregate meals that maintain or improve their nutrition risk score Number of seniors served meals at senior centers
Number of seniors served home delivered meals
Number of home delivered meals
Number of Money Follows the Person transitions
Money Follows the Person savings to Medicaid (based on average Medicaid Nursing Home costs) Number of senior center meals served Percentage of clients that report they eat two or fewer meals a day
Energy Assistance
Number of households that received energy assistance (per federal fiscal year)
Number of households that received crisis energy assistance (per federal fiscal year) Average payment received for regular energy assistance (per federal fiscal year)
Average payment received for crisis energy assistance (per federal fiscal year)
Percentage of LIHEAP recipient households that have at least one member who is either elderly, disabled or under the age of five (per federal fiscal year) Percentage of households authorized for assistance within 11 days from date of application (per federal fiscal year) Number of elderly households authorized for assistance in order to retain heating services (per federal fiscal year)

FY 2019 Actual

FY 2020 Actual

41.00% $9,372,437
98,860

39.70% $16,857,387
70,558

FY 2021 Actual
24.60% $648,748
77,929

65.00%

68.00%

69.00%

15,617

15,072

10,651

14,187

18,217

26,562

2,610,896

2,830,706

3,958,817

212

216

216

$7,632,000

$7,735,000

$10,378,368

1,583,114 N/A

1,151,965 23%

1,255,460 31%

191,425 34,913
$346.99 $345.67 74.96% 67.43% 107,161

251,069 27,962
$396.78 $396.78 72.94% 74.53% 160,273

179,258 11,185
$397.67 $395.47 75.94% 65.47% 118,082

FY 2022 Actual
37.30% $962,146
80,553 69.00% 15,210 21,870 3,316,865
158 $7,836,168
1,452,712 48%
N/A N/A N/A N/A N/A N/A N/A

Federal Eligibility Benefit Services
Number of food stamp cases
Food stamp eligibility accuracy rate (maintain error rate below national average)
Percentage of individuals receiving Right from the Start Medicaid within 45 days of application

659,707 90.87% 84.46%

659,552 88.00% 80.54%

821,359 85.53% 95.73%

762,636 86.37% 93.10%

Out-of-Home Care
Number of licensed foster homes

8,307

8,151

7,794

6,838

60

Program Performance Measures:
Number of children in the legal custody of DFCS
Percentage of siblings placed together in out-of-home care
Percentage of children in care for 12-24 months with two or fewer placement settings Percentage of children placed with relatives
Percentage of children in congregate care
Percentage of children who do not experience maltreatment while in foster care

FY 2019 Actual
20,464
68.79%
47.78%
36.14%
15.13%
99.59%

FY 2020 Actual
18,402
72.34%
49.02%
38.00%
15.86%
99.63%

FY 2021 Actual
16,475
71.69%
52.82%
45.19%
15.80%
99.98%

FY 2022 Actual
15,860
84.21%
52.10%
23.38%
8.84%
98.84%

Refugee Assistance
Percentage of participating refugees obtaining employment
Percentage of refugees retaining employment for 90 days
Percentage of refugees entering full time employment offering health benefits
Cost per refugee entering employment
Percentage of refugees receiving health screenings within their first 30 days in the country Number of eligible refugees receiving English language instruction
Number of eligible refugees receiving social adjustment services
Percentage of Refugees who terminate Refugee Cash Assistance/Temporary Assistance for Needy Families(TANF)due to employment. Number of Refugees initially resettled in Georgia.
Number of Refugees who entered full time employment.

53.08% 85.02% 81.13% $1,369 85.26%
568 1,155 100% 1,189
507

43.32% 86.76% 81.01% $1,934 87.00%
373 1,083 100%
375 284

57.19% 92.01% 92.16% $1,096 96.00%
149 1,177 100%
340 338

63.69% 89.02% 87.23% $1,102 92.00%
420 1,755 100% 2,272
486

Residential Child Care Licensing
Number of initial licensure inspections and the number of annual re-licensure inspections
Number of complaints and incident reports received
Percentage of licensed facilities, agencies and institutions who received a followup visit within the required time frame following the issuance of an Enforcement Action Percentage of surveys closed within 45 days from the survey start date
Percentage of complaints received and incident reports that result in investigations
Average number of days for investigations

344 7,243 100.00% 34.70% 18.50%
164

296 10,507 100.00% 45.30% 13.00%
122

309 5,456 100.00% 60.80% 3.80%
105

301 5,048 100.00% 57.89% 3.46%
83

61

Program Performance Measures: Support for Needy Families - Basic Assistance
Number of adults receiving cash assistance
Percentage of individuals receiving assistance within 45 days of application
Support for Needy Families - Work Assistance
Percentage of single parent households who are in qualified work activities
Percentage of households who return to Temporary Assistance for Needy Families (TANF) in 1st year following exit Percentage of cases renewed online

FY 2019 Actual

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

1,533 96.53%

901 96.95%

1,391 99.67%

1,375 99.39%

N/A 8.01% 61.68%

N/A 7.70% 58.51%

17.51% 4.73%
64.73%

81.25% 4.43%
83.44%

62

Program Performance Measures:
Department of Human Services: Attached Agencies
Council On Aging
Percentage of participants who have a better understanding of issues that benefit elderly Georgians as a result of council training, education, and advocacy efforts (Target: 75%) Legislation initiated, influenced and/or enacted each legislative session which benefits older Georgians (Target: 10)
Forums and other events conducted which promote issues beneficial to elderly Georgians (Target: 20)

FY 2019 Actual
97.3% 19
127

FY 2020 Actual
97.5% 18 97

FY 2021 Actual
96.0% 14
103

FY 2022 Actual
98.0% 6
39

Family Connection
Family Connection collaboratives' training satisfaction rate
Average dollar leveraged with cash and in-kind per state appropriated dollar by county collaborative (FY18 estimated amount) Number of local, regional and statewide technical assistance events delivered
Number of KIDS COUNT data tools

86.90% $4
11,004 9

N/A $3
8,784 11

98.16% $3
3,302 12

96.15% $3
4,419 13

Georgia Vocational Rehabilitation Agency: Business Enterprise Program

Percentage increase in the number of blind vendors

2%

Amount collected in total sales

$8,787,429

Number of vendors

64

1% $7,338,990
64

0% $4,978,002
57

0% $5,947,945
52

Georgia Vocational Rehabilitation Agency: Departmental Administration

Agency turnover rate

21.49%

Number of audit findings

0

Number of customers complaints

372

Percentage of federal grants utilized

95%

Percentage of agency funding dedicated to administration

6%

13.45% 0
278 93%
5%

12.50% 0
167 87%
6%

17.00% 0
289 76%
5%

Georgia Vocational Rehabilitation Agency: Disability Adjudication Services

Percentage of disability benefit determinations found to be correct (Federal

93.50%

Standard: 97%)

Average number of days to determine claims (Federal Standard: 137 days)

146.6

Number of claims adjudicated

127,294

93.50% 127.0
110,216

93.70% 161.6
84,442

93.60% 192.7
93,710

Georgia Vocational Rehabilitation Agency: Georgia Industries for the Blind

Number of blind persons employed by Georgia Industries for the Blind (GIB)

45

53

34

34

63

Program Performance Measures:
Total revenue generated from products and services
Percentage of total direct labor hours performed by individuals who are legally blind (Federal Minimum Standard: 75%) Percentage of total revenue from services
Percentage of total revenue from commercial sales
Percentage of total revenue from federal sales

FY 2019 Actual
$6,636,086
76.40%
10.06%
0.03%
84.91%

FY 2020 Actual
$6,115,599
76.60%
8.30%
1.40%
86.60%

FY 2021 Actual
$5,194,566
73.10%
8.55%
1.40%
88.51%

FY 2022 Actual
$3,763,939
74.50%
11.94%
2.00%
80.54%

Georgia Vocational Rehabilitation Agency: Vocational Rehabilitation Program

Number of clients served

39,444

Percentage of cases determined eligible within 60 days from the date of application
Percentage of individuals who obtained successful employment for at least 90 days after cases were closed (Federal Performance Level > 55.8%)
Number of clients on the waiting list for services

57% 29%
0

Number of residential Vocational Rehabilitation (VR) clients served

940

Average daily cost per student (in state general funds)

$77

Number of residential VR admissions

853

Average daily residential VR census

133

Average length of residential VR program participation (in days)

57

36,287 67% 32% 0
1,050 $84
1,308 110 31

29,173 62% 24% 447 665 $79 597 107 65

28,760 68% 22% 922 720 $113 590 97 163

64

Program Performance Measures:
Commissioner of Insurance
Departmental Administration (COI)
Number of payments processed Percentage of payments processed electronically Average number of days to process payments Number of audit findings Agency turnover rate Average number of business days to execute a contract
Enforcement
Number of cases closed with actions Fines collected Percentage of total cases closed with actions Number of cases referred to the Office of Administrative hearings (OSHA)
Fire Safety
Number of inspections conducted Percentage of mandated inspections completed (June to June) Percentage of inspections conducted that are re-inspections Number of permits and approvals issued Number of fire investigations initiated upon request of local authorities Number of fire investigations closed Number of investigations determined to be arson Number of arson investigations closed Amount of fines assessed

FY 2019 Actual

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

2,743 72.55%
15 0
26.00% N/A

2,901 88.70%
15 0
18.00% N/A

2,931 86.73%
15 0
21.00% N/A

3,173 88.78%
5 0 20.00% 30

208 $379,375
6.4% 15

206 $1,261,515
6.2% 0

573 $296,569
19.01% 0

663 $5,227,599
64.56% 0

43,402 30% 8%
34,776 363 215 112 44
$131,615

42,201 30% 17%
32,721 427 249 142 79
$122,240

43,450 30.50%
17% 10,121
408 315 173
87 $0

42,145 41.97%
12% 26,613
540 201 117
71 $0

65

Program Performance Measures:
Special Fraud
Number of fraud investigations completed
Insurance Regulation
Percent of domestic insurers who are financially stable Number of licensed insurance companies Average number of days to resolve consumer complaints Dollars returned to Georgia consumers via complaint resolution

FY 2019 Actual

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

510

573

578

593

98% 1,613
31 $10,257,906

100% 1,621
32 $7,962,113

100% 1,621
41 $11,753,415

100% 1,621
48 $18,750,056

66

Program Performance Measures:
Georgia Bureau of Investigation
Bureau Administration
Accounts payable transactions processed
Percentage of electronic payments
Amount of payments processed
Accounts payable transactions processed by GBI
Accounts payable transactions processed by CJCC
Agency turnover rate (excluding retirements)
Number of open records requests fullfilled
Number of audit findings

FY 2019 Actual

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

47,117

43,538

43,854

43,191

64.21%

64.14%

65.39%

68.54%

$312,022,973.99 $320,839,148.39 $278,236,588.23 $294,539,559.47

14,384

13,634

13,416

13,772

32,733

29,904

30,438

29,419

6.27%

7.88%

7.50%

10.50%

4,437

4,817

5,151

5,301

0

0

0

0

Criminal Justice Information Services
Percentage of criminal history background service requests processed within 24 hours of receipt Percentage of manually reported final disposition data processed within 30 days of receipt Percentage of reported arrest data processed within two hours of receipt
Number of applicant fingerprint based background checks completed
Average daily message traffic for the Criminal Justice Information Services system
Forensic Scientific Services
Scientist turnover rate (excluding retirements)
Backlog of cases
Total number of reports released
Percentage of reports released in 45 days
Combined DNA Index System matches
Open records requests received
Number of child fatalities reviewed (per calendar year)

100% 100%
95% 486,266 2,478,120

100% 100%
94% 477,548 2,280,574

100% 100%
93% 573,195 2,404,710

100% 100%
93% 519,524 2,831,894

8.85% 36,341 92,690 54.20%
977 3,942
429

7.49% 27,987 119,421 44.70%
1,185 4,014
405

9.14% 29,045 107,128 56.2%
679 4,040
405

9.38% 39,033 99,166 55.0%
612 4,324
381

Regional Investigative Services
Number of criminal investigations opened

7,030

6,697

7,418

7,230

67

Program Performance Measures:
Number of criminal investigations closed
Agent turnover rate (excluding retirements)
Number of arrests by the Investigative Division
Value of contraband seized

FY 2019 Actual
6,872

FY 2020 Actual
6,369

FY 2021 Actual
7,152

FY 2022 Actual
6,839

2.49%

1.82%

4.79%

4.10%

894

1,038

1,507

1,297

$89,055,872.33 $50,513,328.10 $130,676,494.94 $167,147,833.55

68

Program Performance Measures:
Georgia Bureau of Investigation: Attached Agencies
Criminal Justice Coordinating Council
Number of victims served by grant funded programs

FY 2019 Actual

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

301,669

275,263

282,509

257,743

Total victim compensation paid

$21,060,283

$20,414,594

$20,025,384

$17,177,526

Average number of days to process a Georgia Crime Victim Compensation Program application
Average Georgia Crimes Victim Emergency Fund (GCVEF)payment per victim

60 $1,124

51 $886

48 $1,049

47 $789

Number of claims paid by the Georgia Crime Victims Emergency Fund (GCVEF)

18,560

17,202

19,460

22,010

Number of law enforcement counties served by criminal justice grants

100

129

138

135

Number of adult offenders served through accountability courts

12,237

9,685

7,987

6,998

Adult offender accountability court diversion savings

$109,737,779 $142,527,962 $113,141,800 $107,072,415

Juvenile offender accountability court diversion savings

$43,761,082

$32,760,717

$28,710,256

$29,233,744

Number of state-funded accountability courts

147

157

169

173

Number of juvenile justice grants by county

26

26

42

45

Total number of federal grants administered annually

52

61

71

86

Number of victims served by all funded domestic violence agencies

36,163

35,043

49,856

51,546

Number of sexual assault forensic medical exams funded by GCVEF

4,971

4,457

4,660

4,442

Number of victims served through funded child advocacy centers

19,334

13,390

16,372

18,427

Number of juvenile offenders diverted through juvenile accountability courts

353

241

214

220

Number of adult offenders successfully completing accountability court programs

2,876

1,778

2,012

1,589

Number of juvenile offenders successfully completing accountability court programs
Number of CACJ recognized Accountability Courts statewide

102

63

65

52

160

169

170

173

Criminal Justice Coordinating Council: Family Violence
Number of domestic abuse victims served
Number of sexual assault victims served
Number of site visits conducted
Domestic violence shelter occupancy rate

85,476 10,303
116 139.16%

77,589 11,146
62 139.55%

76,550 10,222
80 49.50%

81,674 8,745 78
57.07%

69

Program Performance Measures:
Department of Juvenile Justice
Community Service
Percentage of DJJ Youth days served in Community Services
Percentage of youth with no new offense while under community supervision
Daily average of youth supervised by Community Services
Community Services average caseload per officer
Percentage of youth re-offending within one year after completion

FY 2019 Actual

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

82.69% 89.08%
3,795 20
21.42%

82.65% 89.35%
3,454 19
19.42%

82.04% 91.90%
7,506 20
17.01%

83.34% 91.76%
8,005 20
18.72%

Departmental Administration (DJJ)
Percentage of new juvenile correctional officers that successfully completed new hire training
Average number of days investigation cases remain open
P.O.S.T. certified employee turnover rate

70.74% 16
71.22%

79.92% 20
66.80%

86.98% 28
74.66%

79.31% 24
68.00%

Secure Commitment (YDCs)
Number of youth served in YDCs
Average utilization rate of average bed space
Percentage of long-term youth discharged from commitment that are readjudicated or resentenced within one year of release Number of Short-Term Program days served
Number of Short-Term Program youth served
Youth Development Campus juvenile corrections officer turnover rate
Youth Development Campus average cost per day
Percentage of eligible youth receiving General Education Diploma/High School Diploma/Vocational Certificate
Secure Detention (RYDCs)
Average cost per care day
Number of admissions to RYDCs
Average length of stay (in days)
Number of Short-Term Program (STP) sentence completions (RYDCs only)
Number of STP sentence completions (RYDCs and YDCs)

736 51.29% 13.36% 16,620
721 100.00% $669.89
53.00%

624 50.61%
6.40% 11,821
530 80.34% $672.75 55.00%

500 44.54%
7.46% 8,377
406 81.27% $803.59 45.00%

454 39.30%
3.93% 12,234
568 63.00% $936.53 42.00%

$402.00 8,173 30 716 721

$412.00 6,660 33 528 530

$494.22 4,646 48 399 408

$482.00 5,813 40 557 568

70

Program Performance Measures:
Number of validated status offenders detained in RYDCs Juvenile Correctional Officer (JCO) attrition rate Percentage of youth on mental health caseload Number of YDC youth housed in RYDCs Number of youth awaiting community placement Number of recreation staff Juvenile Detention Counselor (JDC) attrition rate Amount of paid in holiday/FLSA pay for security staff Number of youth with substance abuse needs

FY 2019 Actual
118

FY 2020 Actual
126

FY 2021 Actual
124

FY 2022 Actual
162

62.32%

100.00%

96.00%

114.00%

41.97%

41.30%

43.76%

40.81%

169

176

145

140

60

50

26

35

31

41

54

47

40.54%

31.42%

34.29%

71.00%

$1,353,857.23 $1,364,673.75 $1,358,324.71

1,529,312.89

172

141

83

81

71

Program Performance Measures:
Department of Labor
Departmental Administration (DOL)
Number of Audit Findings
Average days to process a payment
Number of payments processed
Percentage of payments made electronically
Percentage of travel reimbursements paid within 30 days of submission of a complete travel voucher Percentage of federal financial reports submitted within 45 days of the end of the quarter Agency turnover rate
Percentage of participating employees who completed the excel leadership class
Number of documents digitized and stored through the Department's enterprise imaging application

FY 2019 Actual
0 3.95 13,966 41.54% 99% 100% 19.34%
0% 2,760,867

FY 2020 Actual
5 2.60 12,175 42.98% 98% 100% 13.40%
0% 3,793,084

FY 2021 Actual
6 3.90 5,273 49.90% 100% 100% 11.00% N/A 4,705,952

FY 2022 Actual
N/A 2.68 6,240 48.77% 99% 100% 17.20% N/A 3,777,426

Labor Market Information
Rate of accurate data collected for the Current Employment Statistics program (fed. target is 98%)
Survey response rate for the Occupational Employment Statistics Survey of employers (fed. target is 75%)
Percentage of data accurately coded for the Quarterly Census of Employment and Wages report

99.2% 68.30%
99.6%

99.9% 66.30%
99.5%

99.5% 66.80%
99.5%

99.5% 71.30%
99.3%

Unemployment Insurance
Percentage of unemployment benefits made within 21 days
Percentage of UI recipients paid accurately
Number of employers with a tax liability
Percentage of new employer accounts with obligation determined within 90 days

87.90% 95.91% 252,835 91.30%

78.60% 95.80% 254,952 90.10%

65.80% 95.88% 276,788 90.30%

56.80% 86.92% 292,128 91.60%

Workforce Solutions
Percentage of customers retaining employment following services Percent of customers obtaining employment following services Number of ES customers receiving services Number of job orders received from businesses Jobs for Georgia graduation rate

70.9% 70.0% 383,600 172,436
98%

68.9% 68.9% 548,165 152,068 100%

64.4% 62.8% 432,112 198,541
98%

64.3% 60.9% 243,828 352,441 100%

72

Program Performance Measures:
Department of Law
Department of Law
Department turnover rate
Percentage of payments made by check
Number of complaints and inquiries received and responded to by the Consumer Protection Unit

FY 2019 Actual
11.33% 21.47% 21,381

FY 2020 Actual
13.01% 20.05% 23,710

FY 2021 Actual
12.09% 19.22% 25,445

FY 2022 Actual
16.67% 16.33% 26,078

Medicaid Fraud Control Unit
Number of cases opened Percentage of cases resolved within one year Number of investigations concluded Dollar value of recovery Average collections per auditor

187

152

170

154

25.00%

11.00%

30.00%

22.00%

140

84

264

168

$11,368,482.00 $20,030,785.00 $6,678,929.00 $3,351,952.00

$1,624,069.00 $2,861,541.00

$834,866.00

$478,850.00

73

Program Performance Measures:
Department of Natural Resources
Coastal Resources
Number of participants in coastal education programs or outreach events
Acres certified for public shellfish harvest
Average days to process a Coastal Marshlands and Protection Act (CMPA) permit Average days to process a Shore Protection Act (SPA) permit
Number of unauthorized activities resolved to a compliance standard within 90 days Number of Coastal Marshlands Protection Act (CMPA) permits
Number of Shore Protection Act (SPA) permits

FY 2019 Actual

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

25,245 8,532 216 96 38 8 11

22,929 8,532 284 208 66 18 8

17,914 8,532 291 159 82 15 4

10,115 8,532 311 224 52 18 5

Environmental Protection
Number of Notice of Violations issued
Number of consent orders executed
Settlement dollars collected for executed consent orders
Number of air permit applications processed
Water withdrawal for municipal and industrial water use (in gallons per capita per day) Number of agricultural water meters installed
Average number of days to resolve a citizen complaint
Percentage of public drinking water systems meeting federal health based standards Number of expedited air permits completed
Percentage of landfills in compliance with groundwater standards
Number of agricultural water meters replaced or repaired,
Water withdrawal for municipal water use (in gallons per capita per day)

4,597 987
$2,329,517 573 145 346 259
98.5% 59
55.0% N/A N/A

2,801 982
$2,321,515 533 145 76 183
97.1% 47
57.0% 1,007
105

4,213 300
$2,420,391 448 145 122
1,768 98.5%
49 56.0% 1,331
106

4,770 414
$5,425,247 374 142 133 210
99.5% 38
58.9% 955 103

Hazardous Waste Trust Fund
Number of sites removed from the Hazardous Site Inventory
Dollar amount collected in hazardous waste fees, hazardous substance fees, and civil penalties
Dollar amount reimbursed to local governments for cleanups

15 $15,535,081
$672,135

11 $19,249,212
$832,383

15 $10,882,759
$1,561,730

13 $23,593,277
$1,320,273

74

Program Performance Measures:
Number of abandoned sites undergoing corrective action Number of abandoned sites on the HSI list
Law Enforcement
Number of Boating Under the Influence arrests Number of boater/hunter safety students Number of licensed hunters and anglers Number of water and land search and rescue cases Number of hunting and boating incidents Number of boating vessels checked Number of licenses checked Number of citations issued Average number of cases per Ranger Average response (completion) time for hunting and boating incidents (in minutes)
Parks Recreation and Historic Sites
Percentage of customer comments indicating their overall park experience was good, very good, or excellent Number of park, recreation, and historic site visitations Average occupancy of cottages Average occupancy of campsites and yurts Average weekend occupancy for cottages Average weekend occupancy for campsites and yurts Number of rounds of golf booked Average return on investment of state parks as a whole Average return on investment for state park golf courses Number of park passes sold

FY 2019 Actual
19
64

FY 2020 Actual
19
62

FY 2021 Actual
22
61

FY 2022 Actual
19
60

190 22,735 1,276,382
340 158 26,378 53,764 16,970
80 31

211 22,611 1,384,323
337 145 26,461 38,314 18,322
99 27

213 31,606 1,330,403
405 150 34,505 40,359 13,771
70 28

271 31,886 1,360,198
720 137 24,142 58,595 19,506 102
32

95.00% 9,427,473
46.00% 44.00% 77.00% 70.00% 69,632 81.00% 69.00% 898,547

97.00% 9,918,853
43.00% 46.00% 76.00% 76.00% 76,094 82.00% 93.00% 1,008,377

97.00% 12,524,879
56.00% 57.00% 91.00% 81.00% 86,575 83.00% 99.00% 1,236,255

96.00% 12,447,063
57.00% 55.00% 82.00% 76.00% 91,249 82.00% 94.00% 1,093,088

75

Program Performance Measures:
Solid Waste Trust Fund
Number of new or modified solid waste permits issued
Percentage of tires cleaned up through enforcement.
Percentage of tires cleaned up through state-led contract
Percentage of tires cleaned up through local government reimbursement.
Average number of days from initial inspection to state-led cleanup of scrap tire dump sites. Dollar amount reimbursed to local governments for scrap tire cleanups.
Number of permitted scrap tire facilities

FY 2019 Actual

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

8 4.6% 59.5% 35.9%
659 $345,380
5

7 14.3% 23.9% 61.8%
271 $659,450
2

7 9.8% 10.4% 79.8%
929 $604,896
2

11 8.7% 15.7% 81.0%
506 $658,601
0

Wildlife Resources
Number of dollars generated for Georgia's economy per state appropriated dollar spent on fisheries management and fishing Percentage of hunters who rate their hunting experience as satisfactory or better
Number of certified fishing licenses reported
Number of certified hunting licenses reported to the US Fish and Wildlife Service

$285.67 91%
942,069 684,277

$329.85 90%
907,294 625,142

$379.47 91%
1,116,830 724,269

$366.30 92%
1,065,774 746,251

76

Program Performance Measures:
State Board of Pardons and Paroles
Board Administration (SBPP)
Percent of invoices paid within 30 days
Number of Board clemency votes

FY 2019 Actual

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

94% 86,054

96% 75,522

92.85% 59,354

95.17% 51,243

Clemency Decisions
Number of Executive clemency hearings held (death)

2

3

0

1

Number of training hours delivered to agency by agency training staff

1,590

2,191

218

641

Number of offender files initiated

17,491

20,556

10,336

16,175

Number of investigations completed (legal, social, personal history, special interviews, other)
Number of inmates released by Board Action

37,427 9,430

39,063 10,410

21,637 8,581

33,681 6,234

Cost avoidance of offenders in the community under supervision versus prison costs for incarceration
Number of notifications to officials

$438,899,697.6 $399,188,549.76 $404,993,883.24 $376,212,351.61

57,896

65748

44,617

42,290

Number of Board clemency votes

86,054

75,522

59,354

51,243

Board orders issued for pardons and restoration of rights

577

373

530

508

Number of delinquent reports reviewed

25,926

21,157

23,107

19,556

Number of Preliminary (Probable Cause) hearings conducted

291

196

332

304

Number of Final Revocation Hearings conducted

309

210

352

321

Number of Board Warrants Issued

7,422

5,768

6,055

4,851

Total Revocations

2,720

2,100

2,373

1,825

Number of GCIC Warrant Entries

4,196

3,263

3,624

3,091

GA Parolees supervised in other States on June 30

2,401

2,456

2,409

2,291

Out of State Parolees supervised in GA on June 30

1,483

1,415

1,471

1,474

Number of Cases Submitted for Board consideration

24,738

21,790

16,255

13,967

Number of Final Reviews completed by Hearing Examiners

10,991

10,543

10,160

9,393

Victim Services
Number of victims who received restitution

N/A

20,202

21,059

18,567

77

Program Performance Measures:
Number of new people registered in the Georgia Victim Information Program system Number of correspondence sent out to victims
Number of impact statements and notifications filed by the public with the Office of Victim Services Number of direct face to face contacts with District Attorney Victim-Witness staff
Number of Georgia Victim Information Program notification calls to victims
Number of calls to the Georgia Victim Information Program automated phone systems by victims and others Total Number of Tier 1 individuals registered in the Victim Information Program
Total Number of Tier 2 individuals registered in the Victim Information Program

FY 2019 Actual
3,621 15,342
4,030 67
1,064 7,380
N/A N/A

FY 2020 Actual
3,359 16,460
3,447 28
148 4,389 2,664
695

FY 2021 Actual
1,562 18,052
1,809 33
920 4,900 1,290
272

FY 2022 Actual
2,555 22,602
713 75
2,033 3,271 2,029
526

78

Program Performance Measures:
State Properties Commission
State Properties Commission
Percentage of surplus property at or above market rate
Percentage of property acquired at or below market rate
Percentage of leases executed at or below prevailing market rate

FY 2019 Actual

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

100% 100% 100%

100% 100% 100%

100% 100% 100%

100% 100% 100%

79

Program Performance Measures:
Georgia Public Defender Council
Public Defender Council
Capital cases per attorney
Mental health cases per attorney
Percentage of clients contacted at least once per month

FY 2019 Actual

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

6 68 92.60%

6 62 80.30%

6 68 74.50%

4 71 91.50%

80

Program Performance Measures:
Department of Public Health
Adolescent and Adult Health Promotion
Number of school systems that adopt the evidence-based, 100% Tobacco Free School policy
Number of students attending schools designated as smoke free campuses
Number of registered callers to the Georgia Tobacco Quit Line
Number of adolescents ages 10-19 that complete evidenced based programs focused on adolescent health and youth development
Percentage of federally funded screening mammograms provided to women between 50-64 years of age
Percentage of Temporary Assistance for Needy Families supported teen centers that implement evidence based programs focused on adolescent health and youth development (Target > 50%) Percentage of abnormal colorectal screening test results with diagnostic followup treatment
Percentage of colorectal cancers diagnosed with treatment initiated
Percentage of initial pap tests provided to individuals who have never or rarely been screened for cervical cancer
Percentage of patients who receive final diagnosis of breast cancer after treatment has been initiated
Percentage of schools that adopt the evidence based, 100% Tobacco Free School policy
Percentage of eligible women receiving Long-Acting Reversible Contraceptives

FY 2019 Actual
135 1,572,461
12,378 1,589 82.4%
100.0% N/A N/A
43.2% 90.1% 74.6% 17.6%

FY 2020 Actual
139 1,580,192
10,392 2,233 85.6%
100.0% N/A N/A
50.5% 95.0% 76.8% 18.1%

FY 2021 Actual
139 1,723,127
7,814 1,858 69.1% 100.0%
N/A N/A 49.4% 95.1% 76.8% 19.9%

FY 2022 Actual
139 1,539,064
7,737 2,677 62.8% 100.0%
N/A N/A 70.5% 84.8% 76.8% N/A

Adult Essential Health Treatment Services
Percentage of eligible enrolled patients served by the Cancer State Aid (CSA) program The number of public health districts (out of 18 total districts) with hospitals that have participation agreements with the Cancer State Aid Program to foster program outreach and access The number of public health districts (out of 18 total districts) with hospital-based and free-standing radiation centers providing access to radiation treatment services Total number of eligible enrolled patients receiving services from CSA
Total number of patients receiving hypertension management services
Percentage of patients whose blood pressure has lowered after receiving hypertension management services
Departmental Administration (DPH)
Number of payments processed
Percentage of payments processed electronically
Average number of days to process payments
Number of audit findings

83.40% 13 17
206 1,025 66.14%
32,245 75.00%
36 N/A

83.16% 13 16
195 750 63.47%
29,565 82.00%
39 N/A

80.87% 12 16
230 730 71.90%
28,053 93% 20 N/A

92.47% 13 16
177 961 71.80%
25,391 84% 25 N/A

81

Program Performance Measures:
Agency turnover rate
Average number of business days to execute a contract
Average number of days to complete onboarding of new hire

FY 2019 Actual
17.00%
90
4

FY 2020 Actual
15.71%
N/A
N/A

FY 2021 Actual
16.88%
126
5

FY 2022 Actual
N/A
88
N/A

Emergency Preparedness/Trauma System Improvement
Number of families assisted through safety equipment provided (per federal fiscal year) Strategic National Stockpile readiness score (1 = Pass; 0 = Did not pass)
Number of designated trauma centers
Average time to process Emergency Medical Services (EMS) medic license applications (in days) Average time to process EMS service license applications (in days)
Number of designated Level I-III trauma centers
Strategic National Stockpile proficiency score. For FY2015 CDC is modifying the tool they use to grade the states, Georgia piloted the tool with them this year and simply received a passing score as opposed to a numeric score. 100% is representative of the passing score.
Epidemiology
Percentage of foodborne disease cases captured by laboratory surveillance
Percentage of reportable disease investigations for which public health control measures were initiated within the appropriate timeframe Number of cases of reportable diseases submitted (per calendar year)
Number of outbreaks
Number of requests delivered by the Online Analytical Statistical Information System (OASIS) (per calendar year)
Immunization
Percentage of children who are up to date on recommended immunizations by their second birthday Number of public and private provider organizations that actively utilize Georgia Registry of Immunization Transactions and Services Number of vaccine-preventable outbreaks in the state of Georgia
Percentage of adolescents who are up-to-date on immunizations required for entry into the 7th grade Number of doses administered per public, private, and unknown funds
Number of doses administered to adults ages 19 years and older

21 1
31 1
10 23 100%
97.20% 100.00%
22,317 197
253,850
86.60% 14,055
20 93.60% 7,691,775 3,244,943

13 1
33 1
10 25 100%

6 1 30 1 10 24 100%

96.50% 100.00%
20,638 1,290
238,615

96.50% 95.00% 1,300,999
5,456 450,821

80.60% 14,519
7 93.60% 8,087,007 3,468,857

N/A 15,930
2 N/A 15,924,688 11,255,186

12 1
34 1
10 24 100%
97.1% 99.90% 1,440,055
6,055 221,380
N/A 16,764
5 N/A 9,595,533 7,756,837

82

Program Performance Measures: Infant and Child Essential Health Treatment Services
Number of children receiving services through the Babies Can't Wait program
Number of children receiving services from the Children's Medical Services program
Percentage of very low birth weight infants (<1500 grams) delivered at facilities for high-risk deliveries and neonates
Percentage of third grade children who have received protective sealant on at least one permanent molar tooth
Infant and Child Health Promotion
Number of newborn screenings performed

FY 2019 Actual
19,278 7,832
N/A
33.00%

FY 2020 Actual
19,164 7,060
N/A
35.00%

FY 2021 Actual
17,660 6,856
N/A
35.00%

FY 2022 Actual
26,305 6,389
N/A
35.00%

146,363

148,432

144,145

143,010

Average laboratory turnaround time for newborn screening (in days)

2.3

2.3

2.3

3

Amount of laboratory revenue collected for newborn screenings and remitted to Treasury
Percentage of newborn screenings referred to follow-up

$9,046,440.00 $10,663,838.82 $9,246,388.82 $11,421,955.10

6.50%

6.73%

6.31%

7.77%

Percentage of newborns who received a hearing screening

91.30%

96.30%

96.20%

94.60%

Number of children who received assessment from Children's 1st program

6,647

6,195

5,099

4,300

Number of pregnant women, infants, and children served by the Women, Infants,

203,704

181,450

182,862

N/A

and Children (WIC) program (per federal fiscal year)

Percentage of WIC program infants who were ever breastfed (per federal fiscal

51.57%

51.57%

78.02%

N/A

year)

Average food package cost per WIC participant (per federal fiscal year)

N/A

N/A

N/A

N/A

Percentage of WIC program children with a healthy body mass index (per federal fiscal year)
Percentage of WIC program children with a body mass index categorized as overweight or obese (per federal fiscal year)

62.46%

61.82%

43.35%

N/A

29.63%

31.88%

37.77%

N/A

Infectious Disease Control
Percentage of early syphilis cases interviewed within 7 calendar days from date of assignment Percentage of refugees that receive initial domestic health screenings within 90 days of their arrival into the U.S. Percentage of eligible Tuberculosis (TB) patients completing TB treatment in 12 months Number of eligible TB clients completing treatment in 12 months
Number of qualified ADAP applicants on waiting list
Number of Tuberculosis cases
Number of STD cases
Number of Syphilis cases

35.22% 86.00% 90.70%
214 0
276 90,383
5,446

38.50% 93.00% 60.70%
145 0
290 91,848
5,070

46.65% 91.50% 35.80%
133 0
227 78,697
3,963

51.75% 83.40% 28.20%
46 0
196 85,968
3,548

83

Program Performance Measures:
Number of HIV cases
Number of AIDS cases
Inspections and Environmental Hazard Control
Percentage of primary food-born illness risk factor violations cited out of all violations cited Number of swimming pool closures
Percentage of critical tourist accommodation risk factor violations cited out of all violations cited Number of constituent requests
Number of people trained by the Inspections and Environmental Hazard Control program Number of blood lead tests
Number of rabies specimen tests
Percentage of on-site sewage systems that failed within the first five years of installation
Public Health Formula Grants to Counties
Total number of office visits in public health departments
General grant-in-aid spending per capita
Total number of unduplicated patients (Excluding Ryan White patients)
Total number of unduplicated, billable patients (Excluding Ryan White patients)
Total number of unduplicated, uncompensated care patients (Excluding Ryan White patients) Percentage of public health districts that are credentialed to bill insurance providers
Vital Records
Number of certificates issued
Average number of days to fill a certificate request
Amount of revenue collected
Number of corrections, amendments, court orders, and adoptions processed
Percentage of vital events entered within 15 days
Number of vital events registered

FY 2019 Actual
3,111
1,065

FY 2020 Actual
2,218
914

FY 2021 Actual
798
578

FY 2022 Actual
1,449
503

25.20% 1,082
40.47% 180,503
19,864 3,286 1,956 1.40%

25.33% 922
42.66% 169,183
11,849 2,218 1,795 2.06%

25.03% 858
41.48% 154,307
11,849 2,172 1,541 1.63%

29.97% 1,229
43.21% 225,166
19,715 2,082 1,552 2.15%

1,184,898

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

100%

N/A

N/A

N/A

167,561 8
$2,753,087 31,025 84.1%
257,209

143,145 9
$2,582,141 32,461 83.0%
263,466

146,791 11.5
$2,640,638 36,082 81.46%
278,170

131,038 12.1
$2,518,137 37,039 81.13%
293,597

84

Program Performance Measures:
Department of Public Health: Attached Agencies
Brain and Spinal Injury Trust Fund
Number of complete applications received
Average number of days from application submission to award date
Percentage of total annual budget dedicated to awards

FY 2019 Actual

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

160 69
73.31%

112 75
69.76%

118 51
70.01%

106 72
62.10%

Georgia Trauma Care Network Commission
Number of Emergency Medical Service Regions (out of 10 possible) participating in Trauma System Regionalization activities
Number of First Responders trained from funding provided by the Commission

9

10

10

10

828

1,829

2,287

3,340

85

Program Performance Measures:
Department of Public Safety
Aviation
Number of Missions Flown
Percentage of Individuals found through general searches (both criminal and search/rescue) Total Flight hours for Training
Total flight hours for Governor's Task Force
Total Flight hours for general searches (both criminal and search/rescue combined) Total flight hours for property search and surveillance
Total flight hours for aerial photography
Average response time of missions (in minutes)

FY 2019 Actual

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

N/A

1,267

1,115

1,215

N/A

62.50%

65.00%

59.00%

N/A

213.00

229.10

216

N/A

898.10

884.10

648

N/A

472.40

496.80

507.30

N/A

175.5

257.3

146.7

N/A

26.8

18.9

6.7

N/A

78

72

47

Capitol Police Services
Number of Security events
Number of incidents investigated by Capitol Police
Number of security location checks by non-sworn personnel
Number of suspicious package, persons, and vehicle reports investigated by sworn personnel Number of patrols by sworn personnel
Number of visitors processed through security checkpoints by contracted security
Departmental Administration (DPS)
Number of open record requests completed
Number of financial audit findings
Agency turnover rate
Percentage of financial transactions processed on behalf of attached agencies
Percentage of human resources transactions processed on behalf of attached agencies Percentage of electronic payments by ACH

242 N/A 41,214 676 83,160 N/A

325 369 9,458 337 29,589 25,817

92 156 14,088 541 14,706 20,808

334 403 14,595 922 58,024 43,887

39,806 N/A
13.06% 14.76% 13.09% 70.73%

21,979 N/A
14.52% 14.87%
8.25% 69.92%

53,770 N/A
17.29% 16.39%
9.04% 68.87%

67,556 N/A
12.68% 12.00%
8.62% 71.00%

Field Offices and Services
Number of vehicle stops performed

N/A

370,045

844,998

884,481

86

Program Performance Measures:
Number of vehicle fatalities Percentage of accident reports completed within 5 days Number of accidents in Georgia worked Number of SWAT team call-outs Percentage of Computer Aided Dispatch (CAD) calls validated Number of fleet operations vehicles serviced Total Department training hours Number of Criminal Interdiction Unit (CIU) agency assists Number of Nighthawks DUI stops Number of marijuana plants located on task force missions Percentage of crashes worked in Georgia by Troopers
Motor Carrier Compliance
Number of commercial vehicle inspections Total inspection violations written Percentage of school buses found during inspections to have serious defects Number of vehicles weighed Number of overweight citations written Number of HOV/HOT Lane violations written Percentage of time weigh stations are open

FY 2019 Actual
836 92.00% 69,817
78 N/A N/A 110,722 541 2,408 7,000 N/A

FY 2020 Actual
658 89.00% 43,181
90 74.86%
2,887 121,833
449 2,221 6,745 10.29%

FY 2021 Actual
1,055 88.00% 59,410
129 90.44%
2,417 104,744
494 2,937 2,734 15.26%

FY 2022 Actual
1,028 86.00% 62,311
124 90.53%
2,285 254,528
377 2,350 1,108 13.74%

91,969 244,637 12.40% 14,155,393
28,722 1,478
35.23%

67,900 157,655 13.28% 17,322,183
22,727 1,316
33.27%

86,956 208,084 11.23% 39,841,432
23,014 1,097
32.28%

70,350 167,123 11.15% 32,062,969
20,215 1,231
29.18%

87

Program Performance Measures:
Department of Public Safety: Attached Agencies
Georgia Firefighter Standards and Training Council
Number of compliant fire departments
Number of fire department agency inspections
Number of fire department individual station inspections
Number of active firefighter positions
Number of individual state certifications issued
Number of individual national certifications issued

FY 2019 Actual

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

552 476 1,718 15,308 1,684 11,148

600 512 1,159 27,311 1,957 11,932

544 305 643 27,579 1,624 11,483

529 468 1,835 26,656 1,777 16,260

Office of Highway Safety
Fatality rate per 100 million miles driven

1.12

N/A

N/A

1.21

Percentage of safety belt usage per federal fiscal year

95.9%

N/A

N/A

N/A

Percentage of child safety seat usage per federal fiscal year

56.3%

N/A

N/A

N/A

Fatalities per 100 million miles driven (VMT)

1,502

N/A

N/A

1,671

Number of drivers age 20 and under in fatal crashes

172

N/A

N/A

210

Number of counties served by grants

49

52

57

62

Number of students successfully completing scholarship-funded driver education courses at TCSG, as well as, through other private and public driving education programs.
Number of transportation safety groups participating in grant programs

4,934 41

4,296 36

4,786 39

3,867 44

Number of law enforcement entities receiving grants

42

48

54

58

Total amount of law enforcement grant awards disbursed

$6,303,477.51 $8,196,127.50 $7,237,283.11 $7,456,126.38

Georgia Peace Officer Standards and Training Council
Percentage of cases resulting in sanctions
Percentage of cases in which external review of POST actions led to a decision upholding the Council's sanction of an officers certification Number of cases per investigator
Average number of open records requests completed per month
Number of certifications awarded
Number of individuals awarded certifications that are supervisory, managerial, or executive certified

94.00% 100% 108 580 9,545 389

94.00% 100% 149 479 8,160 347

91.38% 100% 120 477 7,357 412

88.18% 100% 125 449 7,412 449

88

Program Performance Measures: Georgia Public Safety Training Center
Average cost per law enforcement candidate
Average cost per fire fighter candidate
Number of basic training courses taught
Number of candidates attending police or fire specialized training
Number of candidates attending police or fire basic training
Percentage of candidates graduating from police or fire basic training
Percentage of all courses taught off-campus
Number of candidates attending Fire Academy basic training
Number of candidates attending Police Academy specialized training
Percentage of candidates graduating Fire Academy Basic Training
Percentage of candidates graduating from Fire Academy Advanced courses
Percentage of candidates graduating from Police Academy Advanced Courses
Percentage of customers stating that customer service rates are good to very good Percentage of public agency heads who state their employees' job performance improved as a result of training provided Percentage of student registrations fulfilled in a timely manner

FY 2019 Actual
$3,281.42 $3,439.25
56 35,032
1,776 77%
40.8% 247
20,319 80.2% 97.9% 96.2% 95.90% 95.00% 92.35%

FY 2020 Actual
$3,508.85 $2,153.23
59 22,955
1,843 82%
43.1% 371
12,151 88.1% 97.1% 94.9% 95.05% 94.35% 90.75%

FY 2021 Actual
$3,963.31 $2,014.44
61 21,915
1,597 81%
39.5% 399
14,952 88.0% 97.7% 94.0% 95.55% 94.05% 91.50%

FY 2022 Actual
$4,302.77 $2,586.42
66 23,070
1,645 80%
51.3% 371
15,679 87.3% 97.2% 95.0% 94.45% 93.75% 89.75%

89

Program Performance Measures:
Public Service Commission
Commission Administration (PSC)
Turnover Rate Number of Audit Findings
Facility Protection
Number of Pipeline Safety Inspections Number of People Trained on GUFPA Requirements Number of GUFPA Investigations per Inspector
Utilities Regulation
Number of Telecommunications, Natural Gas and Power Calls Received Average Call Wait Times (in seconds) Percentage of Calls Abandoned Average Number of Days to Process Number of Orders Issued Number of New Dockets

FY 2019 Actual

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

9.4% 0

5.95% 0

11.4% 0

11.0% 0

242

259

157

247

852

701

875

648

1068

634

620

830

9224 42
4.00% 180 711 549

32118 51
4.85% 180 620 709

59236 34 8%
180 648 603

54,839 32
4.3% 60
903 550

90

Program Performance Measures:
Board of Regents of the University System of Georgia
Agricultural Experiment Station
Number of journal articles by College of Agricultural and Environmental Sciences research faculty
Number of journal articles per full-time equivalent on the College of Agricultural and Environmental Sciences research faculty
Value of research funds received

FY 2019 Actual
802 6.9 $63,216,575

FY 2020 Actual
723 6.2 $53,138,412

FY 2021 Actual
761 6.9 $70,736,698

FY 2022 Actual
876 7.7 $61,333,302

Number of new patents, trademarks, and certificates developed for the agricultural industry
Estimated value of savings achieved by avoiding crop loss due to plant disease

28

24

30

38

$167,560,000 $199,140,000 $273,350,000 $310,680,000

Average grant dollars earned per researcher

$539,990

$455,225

$474,424

$439,760

Royalties received from products and patents

$7,742,369

$7,624,638

$8,566,509

$9,652,732

Percentage of research proposals approved

43%

94%

74%

54%

Percentage of research proposal funds awarded

62%

26%

32%

19%

Athens and Tifton Veterinary Laboratories Contract
Percentage of operating expenses covered by client revenue
Average cost per laboratory test run
Number of tests by the diagnostic laboratories for animal health diagnostic and surveillance testing Percentage of customers of the Diagnostic Labs that rate their services from excellent to good Number of accessions per year by the diagnostic laboratories for animal health diagnostic and surveillance testing Number of unique clients
Average number of days to turnaround sample test results

55.90% $34.59 191,163 97.10% 72,928
1,472 3.1

50.95% $35.13 180,637 96.75% 70,269
1,324 3.35

41.37% $38.50 186,247 98.51% 73,207
1,416 2.87

44.38% $46.10 186,065 99.00% 73,310
1,430 3.11

Cooperative Extension Service
Number of face-to-face client contacts made by Cooperative Extension through educational programs and consultations Number of face-to-face client contacts per Cooperative Extension county faculty full-time equivalent Number of continuing education units provided to clientele
Number of client contacts per Cooperative Extension county faculty full-time equivalent Number of youth served by Georgia 4-H
Number of diagnostic services provided

2,005,271 6,460
166,808 359,947 238,997 112,267

1,810,338 5,765
135,359 265,171 242,884 107,739

1,180,689 3,910
117,301 645,343 190,617 111,128

1,584,546 5,062
139,171 305,346
97,124 118,302

91

Program Performance Measures:
Number of education contact hours from in-school programming

FY 2019 Actual
1,254,642

FY 2020 Actual
629,981

FY 2021 Actual
668,494

FY 2022 Actual
393,219

Enterprise Innovation Institute
Number of enterprises and/or stakeholders served
Economic impact in dollars generated per state appropriated dollar
Number of jobs created or saved
Number of startups served during a fiscal year
Number of startups that graduate from an Institute incubator within three years and become scalable businesses Capital investment in current incubator companies
Number of technology jobs in current and graduate incubator companies
Number of startups graduating from EI2 incubator that remain in Georgia

8,157

8,902

15,506

15,785

$292.57

$393.45

$322.07

$422.55

16,304

25,868

11,329

13,891

790

899

628

602

5

10

8

10

$456,304,749 $618,031,000 $1,186,405,488 $2,410,380,000

2,782

3,403

3,526

4,101

93

63

62

62

Forestry Cooperative Extension
Number of service programs for outreach on forestry conservation
Number of public service publications
Number of service participants per full-time equivalent faculty

523 186 2,383

463 165 1,953

503 191 2,647

379 119 10,988

Forestry Research
Number of research proposals External funds earned per state appropriated dollar Number of research publications External sponsored research funds generated Percentage of research proposals that were awarded funding

86 $3.12
199 $9,402,385
36.04%

178 $3.50
295 $10,562,784
56.74%

136 $3.50
270 $10,001,836
38.24%

115 $3.87
256 $11,072,620
39.13%

Georgia Archives
Number of on-site researchers
Number of people served in-person
Cubic feet of records stored at the Archives Building
Cubic feet of records stored at the State Records Center

4,043 8,182 84,504 175,972

2,515 6,208 84,851 176,019

424 2,008 85,339 158,177

2,087 3,275 85,909 153,033

92

Program Performance Measures:
Number of people served with inquiries made remotely (phone, e-mail, and mail)
Number of scanned images available to the public on the Internet (Archives Virtual Vault) Number of unique visitors to the Georgia Archives web site
Number of students, teachers, and the public trained/educated Georgia Archives workshops/lectures Number of sessions on the Georgia Archives web site

FY 2019 Actual
7,014
1,623,635
97,934
4,139
152,007

FY 2020 Actual
7,638
1,665,581
166,225
3,693
229,920

FY 2021 Actual
9,752
1,560,135
234,371
5,132
303,146

FY 2022 Actual
7,509
1,580,840
N/A
7,713
N/A

Georgia Cyber Innovation and Training Center
Number of events held at the Georgia Cyber Innovation and Training Center
Percentage of Augusta University and Augusta Technical College students in postsecondary degree or certificate programs participating in courses located at the Cyber Center to complete academic requirements Number of unique training modules created by the Cyber Workforce Academy
Percentage of high school and postsecondary students who receive internships or job offers in the cybersecurity industry after participating in academic programs at the Cyber Center Number of federal, state, and local government personnel that participated in continuing education at the Cyber Center
Percentage of Cyber Center tenants with interns from Augusta University and Augusta Technical College

344 38%
18 N/A 784 N/A

183 51%
13 4% 276 33%

132 47%
13 5% 437 50%

Georgia Research Alliance

Research & Development (R&D) grants awarded to Georgia Research Alliance's $610,690,246 $687,475,115

N/A

(GRA) Academy of Eminent Scholars

Average amount in R&D grants per Eminent Scholar researcher

$9,114,780

$10,260,823

N/A

Start-up companies launched via the GRA Ventures Program (Ventures Program focuses on commercializing technologies and discoveries emerging from Georgia's research universities) presently operating in Georgia Average annual revenue per company launched through support from the GRA Venture program
Number of Georgia-based jobs presently supported through non-state R&D grants competitively awarded to GRA Eminent Scholars and companies launched via the GRA Ventures Program Private capital funding received by venture development companies participating in the GRA Ventures Program
Private contributions made to the GRA Venture Fund LLC

180 $613,000
3,483 $152,270,701
$3,167,398

195

226

$929,745

$678,584

3,550

N/A

$91,540,838 $373,140,899

$2,526,438

$4,580,065

Percentage of companies launched through support from the GRA Venture program which are still in operation in Georgia after four years
Dollars of external funds generated per state dollar

81%

88%

N/A

$90.29

$103.79

N/A

282 54%
18 N/A 509 27%
N/A N/A N/A N/A N/A N/A N/A N/A N/A

Georgia Tech Research Institute
External sponsored research funds generated
Dollars of external research funds generated per state appropriated dollar

$643,433,029 $685,338,345 $782,491,256 $832,895,260

$105.57

$117.05

$133.77

$60.41

93

Program Performance Measures:
Estimated total economic impact of Georgia Tech Research Institute's sponsored funded research and activities
Number of new sponsored projects

FY 2019

FY 2020

FY 2021

FY 2022

Actual

Actual

Actual

Actual

$1,402,684,003 $1,494,037,592 $1,326,479,177 $1,401,346,274

856

859

914

928

Number of patents acquired each year

3

9

7

2

Economic impact of state funded projects on Georgia

$13,287,004

$12,764,314

$12,486,150

$23,198,223

Number of K-12 students participating in STEM Direct to Discovery (D2D) programming
Number of K-12 educators who participate in STEM professional development events
Percentage of subcontracts with small businesses, including women-owned, veteran-owned, disabled veteran-owned, minority-owned, and historically black colleges and universities (HBCUs), on sponsored research contracts

12,775 890
37.9%

2,550 335
32.4%

4,597 546
44.1%

2,586 316
33.3%

Marine Institute
Total income from all facility fees and Indirect Cost Recovery

$220,981

$243,792

$76,169

$135,031

Number of peer reviewed publications, theses, and dissertations stemming from Marine Institute-based research
Number of students receiving instructional time at Marine Institute

35

34

42

35

576

328

116

365

Number of people who visit Marine Institute as part of a guided tour

312

261

18

92

Percentage of Marine Institute facilities currently in "good" or "excellent" condition
Number of beds occupied by instructional and research participants

88% 4,193

89% 3,255

89% 2,614

83% 4,162

Annualized dollars leveraged for the University of Georgia through grants requiring use of Marine Institute facilities

$1,627,402

$1,614,120

$1,726,509

$1,830,739

Marine Resources Extension Center
Number of consultations with Marine Extension coastal marine constituents
Number of individuals trained by Marine Extension in a Hazard Analysis Critical Control Point (HACCP) course for the safe processing and handling of seafood Total dollars generated from new commercial aquaculture operations including hard clams and oysters Number of local governments assisted
Number of K-12 students reached through educational programming

38,644 64
$3,124,966 25
5,639

49,671 28
$2,959,090 23
2,910

42,431 50
$1,882,163 35
417

77,502 32
$2,963,693 51
4,246

Medical College of Georgia Hospital and Clinics
Percentage of residency trainees at a Chief residency level
Residency program graduation rate

25.8% 92.1%

27.7% 91.8%

28.4% 91.5%

28.9% 95.3%

94

Program Performance Measures: Public Libraries
Number of circulations in Georgia public libraries
Percentage of Georgians with a library card
Total number of individual user sessions to access the Internet at Georgia Public Libraries Number of interlibrary PINES loans
Local library staff attending continuing education provided by GPLS
Percentage of those eligible for Library for the Blind and Physically Handicapped services utilizing GLASS Number of talking book circulations
Number of professional assistance communications with local library system staff Children's program attendance
Percentage of total circulations that are e-books
Percentage of active cardholders with at least one incidence of loan activity
Public Service/Special Funding Initiatives
Return on investment in terms of external grant and other funding generated per state appropriated dollar related to the Augusta University Cardiology Center Special Funding Initiative Percentage of participants in the Georgia Cancer Center's treatments and clinical trials who are part of minority or underserved populations Percentage of Adrenal Center patients who enroll in studies
Number of residents and medical students participating in clinical rotations at the Adrenal Center

FY 2019 Actual
36,017,619 40.79%
15,788,824 759,323 3,809 9.90% 444,021 155,745
1,837,524 6.47%
19.58%
$1.30 41% 31% 31

FY 2020 Actual
28,938,310 40.33%
11,005,877 658,853 11,556 5.96% 658,357 201,057
1,382,086 8.54%
17.55%
$1.80 38% 21% 50

FY 2021 Actual
24,660,361 40.2%
6,019,216 702,494 9,622 6.13% 686,738 214,519 678,886 12.41% 13.01%
$2.40 40% 66% 52

FY 2022 Actual
29,670,251 40.77%
8,662,656 739,101 6,670 7.38% 624,698 189,282 863,693 10.63% 11.53%
$3.00 48% 61% 52

Regents Central Office
Employee turnover rate
Average number of days to process a payment
Number of audit findings for the Regents Central Office
Percentage of payments made electronically
Total payments processed
Number of online database searches on GALILEO
Percentage of respondents surveyed annually who agree/strongly agree that GALILEO is a valuable service Average percentage cost increase in employee health benefits over prior year

10.80% 40 0
81% 7,667 24,803,395 91.3% 7.45%

12.28% 35 0
80% 7,214 23,328,550 91.9% -3.26%

10.24% 44
N/A 79% 6,136 21,480,853 91.8% 0.66%

20.00% 39
N/A 79% 6,913 25,041,222 90.4% 5.68%

95

Program Performance Measures:
Number of engagements (assurance, consulting, and investigation) completed by USG Internal Audits Communicate Key Board Actions/USG News (number of news releases)
Number of media inquiries
Number of page views on USG webpages (public inquiries)
Number of social media posts
Number of open records requests
Percentage of new and under-represented service provider participation for design and construction Percentage of rented space directly related to unmet campus needs
Number of degree programs approved
Number of degree programs terminated
Number of Georgia RCP Optometry students completing/graduating from the program
Skidaway Institute of Oceanography
Number of peer reviewed articles published
Average sponsored dollars generated per state appropriated dollar
Average research dollars generated per faculty member
Percentage of beds occupied by instructional program participants (32 beds available year-round) Number of consultations or external counseling presentations
Students receiving full days of researched based instruction

FY 2019 Actual
214 26
453 4,432,864
214 127 20% 27.92%
33 36
9

FY 2020 Actual
194 29
414 4,536,426
344 135 14% 20.67%
39 21 13

FY 2021 Actual
188 28
441 4,038,298
320 156 28% 23.11%
28 32 13

FY 2022 Actual
179 30
390 3,589,231
1,885 112 36%
15.65% 43 47 10

28 $1.64 $263,124 20.00%
159 3,878

22 $1.54 $238,245 4.20%
180 1,476

20 $0.92 270,627 12.92%
327 2,725

26 $1.35 $399,931 10.74%
422 4,899

Teaching
Number of students enrolled at University System of Georgia institutions
Total sponsored fund revenue (in millions)
Percentage of first-year, full-time students graduating within three years for an associate's degree or transferring to a bachelor's degree program systemwide Percentage of first-year, full-time students graduating within six years (systemwide) for a bachelor's degree Percentage of first-year, full-time students retained systemwide
In-state tuition affordability ranking for the University System of Georgia's public four-year institutions among the 16 member states of the Southern Regional Education Board

328,712 $2,051 44.2% 62.9% 80.3% 4

333,507 $2,326 43.9% 63.2% 81.3% 3

341,489 $2,418 44.3% 63.7% 82.1% N/A

340,638 $2,669 44.6% 63.2% 77.5% N/A

96

Program Performance Measures:
Average student cumulative debt load upon completion of degree or credential per undergraduate student systemwide
Average student cumulative debt load upon completion of degree or credential per graduate student systemwide

FY 2019 Actual
$15,336
$21,893

FY 2020 Actual
$14,897
$21,896

FY 2021 Actual
$14,435
$20,091

FY 2022 Actual
$13,616
$18,620

Veterinary Medicine Experiment Station
Total extramural research funding
Extramural research dollars generated per state appropriated dollar
Total scientific publications
Number of poultry birds impacted by the Poultry Diagnostic and Research Center visits (number of birds seen) Number of diagnostic lab services provided by Poultry Diagnostic and Research Center (total diagnostic lab accessions)

$26,734,371 $7.41 497
2,500,000 74,346

$36,872,910 $8.27 508
4,450,000 26,545

$46,444,807 $10.99 711
6,000,000 49,546

$50,174,943 $11.33 648
5,500,000 88,392

Veterinary Medicine Teaching Hospital
Total number of veterinary cases
Average net income per case
Percentage of clients surveyed who rate the services received as good or excellent Number of individuals enrolled in the veterinary technician program supported by state funds Average revenue per case
Percentage of total cases visited by field services
Average turnaround time per case in days
Percentage of residents who pass the board examination in their particular specialty Percentage of veterinary students who remain in Georgia for at least five years after graduating

31,432 $32.82
99% 35
$672.64 5.4% 4.0 75% 80%

28,779 $25.42
99% 35
$755.31 4.7% 4.4 100% 85%

33,548 $65.17
99% 35
$777.93 5.2% 3.5 100% 85%

34,072 $46.56
95% 35
$853.94 8.7% 2.9 82% 85%

97

Program Performance Measures: Payments to Georgia Military College Junior Military College
Junior college fall enrollment
Junior college state appropriated dollar per student
Junior college graduation rate
Junior college graduation/four year college transfer rate

FY 2019 Actual
8,812 $336.10
28% 43%

FY 2020 Actual
8,766 $440.73
32% 47%

FY 2021 Actual
7,501 $464.99
29% 44%

FY 2022 Actual
7,014 $564.21
34% 50%

Payments to Georgia Military College Preparatory School
Preparatory school fall enrollment
Preparatory school state appropriated dollar per student
Preparatory school graduation rate
Percentage of students who obtained a score of (3) or higher on advanced placement exams
Payments to Georgia Public Telecommunications Commission
Number of listeners using Georgia Public Broadcasting radio resources weekly
Number of unduplicated households viewing Georgia Public Broadcasting T.V. resources monthly Number of unduplicated visitors using Georgia Public Broadcasting new media resources Number of media assets downloaded/streamed by education users
Percentage of total operating expenditures supported by state funding
Cost to raise a dollar

670 $4,652.73
100% 97%

738 $5,346.69
100% 93%

698 $5,415.56
100% 80%

846 $5,241.07
100% 78%

320,600 1,246,680 4,237,861 8,200,000
39% $0.52

308,800 1,131,798 8,191,333 11,200,000
39% $0.42

417,987 1,158,209 8,457,621 11,568,279
42% $0.36

303,319 821,827 7,267,829 9,852,765
48% $0.36

98

Program Performance Measures:
Department of Revenue
Forestland Protection Grants
Number of jurisdictions reimbursed under the Forestland Protection Act
Number of reimbursements
Amount of reimbursements
Average time in days from application to award payment
Number of acres of forestland preserved under the Forestland Protection Act
Average amount of reimbursement claims

FY 2019 Actual

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

149

210

140

178

291

356

270

336

$44,396,180.52 $44,061,290.13 $37,778,525.04 $34,883,539.00

299

146

146

135

5,369,122

5,647,903

5,760,579

5,900,039

$297,960.00

$206,861.00

$269,846.00

$195,975.00

Industry Regulation
Number of alcohol inspections
Percentage of alcohol inspections in compliance
Number of tobacco inspections
Percentage of tobacco inspections in compliance
Average Alcohol/Tobacco/COAM inspections per sworn Alcohol and Tobacco Division Officer Dollar amount collected by Alcohol and Tobacco Division staff
Number of underage alcohol investigations
Percentage of investigated vendors making illegal underage alcohol sales
Number of underage tobacco investigations
Percentage of investigated vendors making illegal underage tobacco sales

6,565

5,055

5,833

6,306

90.00%

94.80%

94.40%

94.40%

5,237

4,216

5,370

6,220

94.00%

97.60%

97.40%

96.91%

393

281

308

302

$7,279,607.00 $6,587,662.58 $5,985,754.50 $5,807,552.90

3,826

3,150

3,923

3,980

7.00%

5.50%

10.50%

9.70%

4,713

3,159

3,108

4,336

7.00%

3.70%

12.17%

6.50%

Local Government Services
Number of resolved Unclaimed Property claims
Total amount of local tax distributions

14,857

27,195

26,530

21,476

$5,557,949,758 $5,657,301,482 $6,558,191,690 $7,430,202,770

Local Tax Officials Retirement and FICA
Amount of Employee Retirement System benefits paid for local retirement
Number of officials and staff participating in Employee Retirement System
Amount of FICA paid for local retirement

$7,784,855 732
$681,314

$11,099,469 $7,174,897.28 $7,082,982.29

677

582

501

$681,314

$681,314

$681,314

99

Program Performance Measures: Motor Vehicle Registration and Titling
Amount of revenue from motor vehicle registrations (in millions)
Number of motor vehicle titles processed (in millions)
Number of motor vehicle registrations processed
Number of motor vehicle registrations renewed online
Salvage inspections completed statewide
Percentage of each private contractor's inspection reports reviewed by state salvage inspectors Percentage of each private contractor's inspections that are visually inspected by state salvage inspectors Percentage of compliant contractor salvage vehicle inspections

FY 2019 Actual
$288 3
10,022,751 1,271,294 17,271 8.43% 8.93% 99.60%

FY 2020 Actual
$278 3
9,921,284 2,535,178
17,813 7.27% 21.49% 99.51%

FY 2021 Actual
$279 3
10,352,085 3,121,368 20,211 25.30% 16.51% 98.77%

FY 2022 Actual
$285 3
10,458,845 3,263,787 20,054 15.03% 12.28% 99.99%

Office of Special Investigations
Amount of fraud prevented per fiscal year Total number of returns reviewed Number of returns reversed Cases worked Vin/Title Fraud Unit Arrest made Vin/Title Fraud Cases investigated by Tax Special Agents Cases prosecuted by Tax Special Agents
TaAxrrCesotsmmpaldieanbycTeax Special Agents
Number of telephone calls seeking assistance in the 11 Regional Offices Number of walk-in taxpayers seeking assistance in the 11 Regional Offices Average collections per out-of-state auditor Total revenue agent collections Average collections per in-state auditor Average collections per field revenue agent Average number of hours per audit by tax type - Sales and Use Tax Average number of hours per audit by tax type - Individual Income Tax Average number of hours per audit by tax type - Withholding Tax

$146,672,787

$97,431,510

$93,981,538 $1,043,912,047

4,871,086

4,278,440

4,532,626

4,962,179

8,032

11,315

1,139

2,312

401

548

1,365

704

28

67

50

35

128

153

41

82

18

19

18

5

298 152,457

64 151,210

0 136,485

0 118,157

22,455

20,287

5,407

5,351

$3,697,304.70 $2,079,715.04 $4,120,678.47 $2,357,683.10

$644,513,035.88 $684,210,124.07 $611,943,431.31 $677,372,839.33

$1,605,139.20

$966,242.27 $2,385,740.01 $1,647,786.05

$5,370,941.97 $5,701,751.03 $3,537,244.75 $4,031,981.19

55

58

54

53

1

1

1

1

10

5

9

12

100

Program Performance Measures:
Average number of hours per audit by tax type - Miscellaneous Taxes including IFTA, IRP, Tobacco, Alcohol, Unclaimed Property

FY 2019 Actual
45

FY 2020 Actual
39

FY 2021 Actual
47

FY 2022 Actual
44

Number of audits completed

113,702

87,850

75,405

118,283

Percentage of audits found to be in compliance

42.00%

40.00%

36.00%

26.00%

Total in state auditor collections

$118,780,300.59 $67,636,958.59 $169,387,541.01 $98,867,162.72

Total out-of-state auditor collections

$151,589,492.60 $83,188,601.74 $164,827,138.63 $94,307,324.04

Tax Policy
Number of taxpayer conferences completed

104

92

76

63

Number of Georgia Tax Tribunal cases resolved during automatic remand period

491

454

456

N/A

(calendar year)

Number of letter rulings issued

21

64

11

13

Taxpayer Services
Percentage of person surveyed who attended taxpayer education workshops who reported that the program was beneficial Number of in-bound calls Number of calls answered Percentage of inbound calls answered Percentage of inbound calls abandoned Average call wait times (in seconds) Average number of calls answered per customer service representative Number of taxpayer workshops provided Total number of taxpayer workshop attendees Total returns processed Total returns processed by type - Withholding Total returns processed by type - Corporate Total returns processed by type - Sales Total returns processed by type - Individual Percentage of individual tax returns filed electronically

N/A 876,341 618,283 70.55% 29.45%
1,260 13,616
15 325 8,555,671 1,338,904 347,140 1,500,004 5,026,944 85.32%

N/A 665,747 638,437 95.90%
4.10% 89
10,134 28
542 8,030,005 1,365,223
337,926 1,555,983 4,770,873
90.67%

N/A 683,989 595,270 87.02% 12.97%
823 9,301
20 516 9,651,630 1,715,324 345,513 1,729,237 5,861,556 98.11%

N/A 572,657 424,702 78.00% 22.00%
1,279 16,335
26 1,026 8,893,753 1,521,765 330,142 1,838,208 5,203,638 92.08%

101

Program Performance Measures:
Percentage of withholding tax returns filed electronically Percentage of corporate tax returns filed electronically Percentage of sales tax returns filed electronically Percentage of total tax returns filed electronically Average time to process a return (days) Average time to process an electronic filing - individual (days) Average time to process a paper return - individual (days)

FY 2019 Actual
98.44% 77.63% 99.85% 89.77%
22.86 4.91
40.81

FY 2020 Actual
97.51% 81.81% 99.84% 92.46%
16.90 3.75
30.06

FY 2021 Actual
97.00% 85.46% 99.94% 97.79%
7.78 2.16 13.41

FY 2022 Actual
99.31% 87.80% 99.95% 94.78%
3.24 2.21 15.49

102

Program Performance Measures:
Secretary of State: Attached Agencies
Real Estate Commission
Agency investigations resulting in imposing a disciplinary action on a license Percentage of Georgia passing rates on qualifying real estate salesperson examinations that surpass the national average Percentage of all completed applications processed within 5 business days of receipt Agency investigations completed in a fiscal year
Georgia Access to Medical Cannabis Commission
Board Member Per Diem/Mileage Application Fees collected License fees collected Number of Production License applications processed Number of Dispensary Licenses processed Number of Class 1 Production Licenses regulated Number of Class 2 Production Licenses regulated Number of Dispensary Licenses regulated Number of Complaints received Number of Complaints investigated Number of Licenses inspected Number of licenses renewed Average number of days to process renewal applications Total number of license revocations Fines Collected Number of complaints received Number of open complaints Number of complaints closed Number of regular inspections

FY 2019 Actual

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

176 3% 97% 1,924

154 4% 95% 1,557

131 5% 90% 1,800

143 4% 93% 1,803

N/A

$3,058.67

$0 Not Reported

N/A

$0

$765,000.00

$0

N/A

$0

$0

$0

N/A

0

69

0

N/A

0

0

0

N/A

0

0

0

N/A

0

0

0

N/A

0

0

0

N/A

0

0

39

N/A

0

0

0

N/A

0

0

0

N/A

0

0

0

N/A

0

0

N/A

N/A

0

0

0

N/A

$0

$0

$0

N/A

0

0

39

N/A

0

0

0

N/A

0

0

39

N/A

0

0

0

103

Program Performance Measures:
Number of investigations opened in fiscal year Number of investigations in progress Number of investigations closed Investigations resulting in imposing a disciplinary action on a license Average number of days to complete an investigation

FY 2019 Actual
N/A
N/A
N/A
N/A
N/A

FY 2020 Actual
0
0
0
0
0

FY 2021 Actual
0
0
0
0
0

FY 2022 Actual
0
0
0
0
0

104

Program Performance Measures:
Georgia Student Finance Commission
Commission Administration (GSFC)
Number of active registered GAfutures.org users
Number of lottery funded scholarships and grants disbursed
Number of state general funded scholarships and grants disbursed
Number of students and parents met with for postsecondary advising and financial counseling Percentage of students completing the Free Application for Federal Student Aid (FAFSA) in rural districts Percentage of institutions reviewed with monetary findings greater than $10,000

FY 2019 Actual

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

921,724 377,551 155,356 110,799
45.8% 24.1%

1,108,609 396,914 166,466 89,432 47.3% 40.7%

1,325,879 405,473 142,354 19,967 49.5% 17.9%

1,518,992 403,228 140,043 47,451 48.7% 31.0%

Dual Enrollment
Number of awards disbursed
Average dollar amount per award
Number of semester credit hours
Number of quarter credit hours
Number of students served
Percentage of Dual Enrollment participants who earned a certificate or associates degree prior to high school graduation
Engineer Scholarship
Number of students obtaining forgivable loans
Average dollar amount per award
Percentage of students repaying loans through service
Number of recipient graduates

100,312 $1,043.00
576,644 84,234 51,949 7.7%

111,156 $881.53 632,591
92,921 58,347
5.6%

90,919 $806.30 469,480
61,549 48,963
1.8%

91,414 $773.60 457,840
56,123 49,551
0.2%

315 $3,417.00
38.00% 44

317 $3,349.86
37.20% 67

340 $3,366.18
37.70% 85

371 $3,287.74
39.40% 98

Georgia Military College Scholarship
Number of students awarded scholarships
Average dollar amount per student
Percentage of students repaying loans through service
Percentage of students with four or more awards

80 $12,232
36% 43.8%

86 $13,537
10.7% 45.3%

78 $12,422
18.3% 56.4%

76 $11,806
41.8% 64.5%

105

Program Performance Measures: HERO Scholarship
Number of awards disbursed Average dollar amount per award Number of students receiving Helping Educate Reservists and their Offspring (HERO) scholarships
HOPE High School Equivalency Exam
Number of students receiving the HOPE GED grant
Percentage of issued HOPE GED vouchers redeemed
Number of GED diplomas issued by Technical College System of Georgia
Percentage of HOPE GED recipients who earn a postsecondary credential from the Technical College System of Georgia
HOPE Grant
Number of HOPE Grant awards disbursed
Average dollar amount per HOPE Grant award
Number of students receiving the HOPE Grant
Number of Zell Miller Grant awards disbursed
Average dollar amount per Zell Miller Grant award
Number of students receiving Zell Miller Grant
Number of HOPE Career Grant awards disbursed
Average dollar amount per HOPE Career Grant award
Number of students receiving HOPE Career Grant

FY 2019 Actual

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

254 $950
143

369 $943
213

335 $930
190

275 $938
154

846 12.6% 6,714 36.83%

845 15.7% 4,932 36.90%

390 9.4% 3,990 34.70%

440 12.7% 3,362 36.50%

44,730 $631.00
29,608 16,838 $808.00 10,526 32,489 $405.00 21,200

44,290 $665.27
29,677 15,818 $904.36 10,257 40,398 $401.96 25,967

36,601 $644.67
25,053 15,181 $898.39
9,602 36,740 $385.24 23,690

35,080 $642.51
24,126 13,966 $903.10
9,020 35,961 $386.08 23,499

HOPE Scholarships - Private Schools
Number of HOPE Scholarship awards disbursed Average dollar amount per HOPE Scholarship award Number of private school students receiving the HOPE Scholarship Number of Zell Miller Scholarship awards disbursed Average dollar amount per Zell Miller Scholarship award Number of private school students receiving the Zell Miller Scholarship

23,961 $1,752.00
11,366 5,776
$2,142.00 2,798

23,545 $1,814.55
11,478 6,344
$2,582.80 3,082

24,148 $1,838.65
11,767 6,735
$2,622.85 3,262

24,104 $1,833.56
11,649 7,202
$2,607.82 3,482

106

Program Performance Measures:
Percentage of HOPE Scholarships Private Schools recipients who permanently lose scholarship eligibility by failing to maintain the required grade point average Percentage of HOPE Scholarships Private Schools recipients who lose scholarship eligibility by meeting the maximum number of years for eligibility prior to receiving a bachelor's degree
HOPE Scholarships - Public Schools
Number of HOPE Scholarship awards disbursed
Average dollar amount per HOPE Scholarship award
Number of public school students receiving the HOPE Scholarship
Number of Zell Miller Scholarship awards disbursed
Average dollar amount per Zell Miller Scholarship award
Number of public school students receiving the Zell Miller Scholarship
Percentage of HOPE Scholarships Public Schools recipients who permanently lose scholarship eligibility by failing to maintain the required grade point average Percentage of HOPE Scholarships Public Schools recipients who lose scholarship eligibility by meeting the maximum number of years for eligibility prior to receiving a bachelor's degree
Low Interest Loans
Number of loan applications processed
Average dollar amount of loan
Number of students obtaining Low Interest Loans
Percentage of students receiving loans who are also eligible to receive the Federal Pell Grant Percentage of eligible applicants who received a loan
Percentage of recipients defaulting on loans

FY 2019 Actual
0.5%
1.6%

FY 2020 Actual
0.9%
1.1%

FY 2021 Actual
0.2%
0.9%

FY 2022 Actual
0.4%
0.9%

194,477 $2,044.00
93,914 58,704 $3,707.00 26,679
0.5% 1.6%

199,499 $2,072.06
95,880 66,175 $3,745.26 29,817
0.6% 1.3%

211,633 $2,045.45
102,268 74,045
$3,710.37 32,642 0.5% 1.0%

210,558 $2,033.08
102,015 75,917
$3,703.57 33,981 0.6% 1.1%

7,097 $5,216.00
5,528 72.8% 80.27% 21.7%

7,422 $5,380.78
5,585 73.4% 76.9%
36%

6,803 $5,208.43
5,412 72.1% 81.6% 37.8%

6,058 $5,163.00
4,950 75.0% 84.4% 39.7%

North Georgia Military Scholarship Grants
Number of students awarded scholarship Average dollar amount per student Percentage of students repaying loans through service Percentage of students with six or more awards Percentage of borrowers in repayment status that defaulted

189 $15,833.00
54.7% 47.0% 11.79%

179 $16,227.89
55.4% 34.1%
7.5%

188 $16,262.37
54.7% 36.3%
7.6%

177 $15,896.59
67.3% 36.0%
8.8%

107

Program Performance Measures: North Georgia ROTC Grants
Number of awards disbursed
Average dollar amount per award
Number of students receiving the Reserve Officers' Training Corps grant
Number of students receiving Reserve Officers' Training Corps Grant for Future Officers
Public Safety Memorial Grant
Number of awards disbursed
Average dollar amount per award
Number of students receiving the Public Safety Memorial Grant
Percentage of eligible applicants awarded

FY 2019 Actual

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

802 $1,272.00
271 192

824 $1,252.12
288 175

790 $1,250.58
276 171

662 $1,222.05
387 160

55 $7,700.00
31 100%

56 $7,650.59
29 100%

72 $7,297.38
38 100%

85 $8,128.08
45 100%

REACH Georgia Scholarship
Number of REACH Scholarships funded with State Funds
Number of awards disbursed
Percentage of REACH high school graduates receiving an award within two years of graduation Average number of awards per student
Number of secondary students enrolled in REACH Scholarship
Average high school GPA for graduating cohort
Average dollar amount per award
Average college GPA for REACH Scholars
Percentage of REACH Scholars graduating from high school

459 55
84.0% 1.96
1,665 3.2
$1,215.00 2.6
100%

537 177 64.7% 1.86 2,224 3.3 $1,227.47 3.1 100%

637 318 78.1%
2 2,695
3.3 $1,233.91
2.9 100%

637 605 71.6%
2 3,034
3.3 $1,240.89
2.9 100%

Service Cancelable Loans
Number of Georgia National Guard (GNG) students awarded scholarships Average dollar amount per GNG student Percentage of GNG recipients repaying through service Percentage of GNG recipients defaulting on loans Average GPA for students participating in GNG

264 $2,776.00
5.4% 1.2%
2.6

351 $2,993.00
24.4% 8.7% 2.7

381 $2,756.05
27.6% 9.2% 2.7

463 $2,999.99
23.8% 9.9% 2.7

108

Program Performance Measures:
Percentage of Georgia Veterinary Education Loan Repayment (GVELRP) applicants awarded
Tuition Equalization Grants
Number of awards disbursed
Average dollar amount per award
Number of students receiving the Tuition Equalization Grant

FY 2019 Actual
100%

FY 2020 Actual
100%

FY 2021 Actual
100%

FY 2022 Actual
100%

53,878 $420.00
27,759

53,884 $422.34
27,964

49,920 $388.27
26,102

47,002 $385.54
24,367

109

Program Performance Measures:
Georgia Student Finance Commission: Attached Agencies
Nonpublic Postsecondary Education Commission
Percentage of authorized colleges and schools that meet prescribed academic and financial standards annually without remediation Average number of schools assigned to each full time Regulatory Specialist
Average number of working days to fill student transcript requests
Total number of student complaints received
Total number of schools authorized by NPEC
Total number of student transcript requests
Percentage of schools authorized by NPEC that grant degrees
Total number of SARA authorized schools
Total number of adverse actions taken against institutions
Average payout for Tuition Guaranty Trust Fund claims
Number of in-state students taking courses under SARA
Number of out-of-state students taking courses under SARA
Percentage of programs denied due to not meeting minimum standards on annual review

FY 2019 Actual

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

66% 59 7 24
291 714 49%
74 46 $8,356.00 67,439 47,785 N/A

88% 62 4.4 75
312 708 47%
78 24 $5,522.00 73,264 43,762 0.4%

95% 64 2.6 55
337 787 43%
84 31 $5,390.00 87,332 55,919 1.0%

83% 66 1 46
353 788 37%
87 25 N/A N/A N/A 3.0%

110

Program Performance Measures:
Teachers Retirement System
Local/Floor COLA
Number of individuals receiving floor and cost of living adjustments (COLAs)
Percentage of on-time payments made to retirees
Average monthly state-funded payment amount per recipient
System Administration (TRS)
Number of retirees and beneficiaries receiving benefits
Total benefits payments made (in millions)
New retiree on-time processing rate
Percentage of accurate responses in processing member service requests
Number of findings in annual financial audit
Agency turnover rate (excluding Division of Investments)

FY 2019 Actual

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

16 100% $885

13 100% $972

10 100% $1,014

7 100% $931

131,802 $4,950.00
98.1% 99.0%
0 5.0%

135,649 $5,192.00
98.9% 96.0%
0 8.0%

139,813 $5,434.00
99.0% 98.74%
0 8.0%

144,047 $5,692.00
99.4% 99.10%
0 9.0%

111

Program Performance Measures:
Technical College System of Georgia
Adult Education
Number of students served
Percentage of Georgians without a high school credential that were served by TCSG Adult Education programs Number of enrollees in Adult Basic Education
Number of enrollees in Adult Secondary Education
Number of enrollees in Corrections Education (subset)
Number of enrollees in English Literacy and Civics
Number of students who completed one or more levels in Adult Basic Education
Number of students who completed one or more levels in Adult Secondary Education Number of students who completed one or more levels in Corrections Education (subset) Number of students who completed more than one level in English Literacy and Civics Hours of professional development courses taken by adult education faculty, administration, and staff members Hours of professional development per adult education faculty, administration, or staff member Number of High School Equivalency (HSE) test takers who took all the required tests HSE passage rate
Duplicate HSE transcripts and diplomas issued
Percentage of HSE earners who attended a TCSG adult education program and then entered postsecondary education or a training program within one year of receiving diploma
Departmental Administration (TCSG)
Return on investment as measured by the economic impact of: Increase in annual earnings of Tech Ed graduates; Increase in annual earnings of GED graduates; Federal and other funds generated by technical colleges; estimated earnings from jobs created and saved by Quick Start (in millions) Number of requests for new reports submitted to the data center
State funds per square foot

FY 2019 Actual
37,980 3.50% 25,163 2,237 3,285 10,580 13,077 1,443 1,866 6,087 32,559
24 13,828 73.20% 28,710 17.42%
$1,158.00
82 $26.46

FY 2020 Actual
32,205 3.00% 22,051
164 2,733 9,990 7,834
84 856 4,316 20,176
18 9,366 66.90% 27,075 9.59%
$1,042.00
88 $24.47

FY 2021 Actual
18,941 1.80% 13,959
163 929 4,819 5,340 114 379 2,297 16,137
21 8,668 68.20% 29,570 18.48%
$955.00
108 $21.86

FY 2022 Actual
24,554 2.50% 17,889
215 1,770 6,450 8,050
167 859 3,234 25,764
25 9,609 69.20% 32,182 14.32%
$1,031.00
113 $24.84

Economic Development and Customized Services
Number of unique companies served through customized business and industry training at technical colleges
Total number of training hours provided through customized training contracts by technical colleges
Total number of continuing education hours provided by technical colleges

2,400 2,825,250
532,865

2,079 3,649,007
462,630

2,248 4,437,357
465,891

2,144 5,568,267
609,971

112

Program Performance Measures:
Workforce Development
Number of individuals served
Percentage of participants during the second quarter after exit that are employed - Adult, Dislocated Worker and Youth Percentage of participants during the fourth quarter after exit that are employed Adult, Dislocated Worker and Youth Median earnings of participants during the second quarter after exit from the program - Adult and Dislocated Worker Percentage of those participants enrolled in an education or training program who attain a credential - Adult, Dislocated Worker and Youth Number of Worker Adjustment and Retraining Notification Act (WARN) received
Number of companies assisted through layoff aversion services
Number of companies assisted through the Rapid Response business downsizing assistance

FY 2019 Actual
21,267 82.30% 81.20% $8,068.00 68.50%
86 3
103

FY 2020 Actual
19,514 86.70% 83.60% $6,906.00 73.30%
461 2
383

FY 2021 Actual
19,242 81.20% 80.50% $7,695.00 75.80%
137 0
395

FY 2022 Actual
19,212 78.60% 77.10% $6,775.00 74.70%
36 0
181

Quick Start
Number of Quick Start projects delivered
Number of jobs created in Georgia with the assistance of Quick Start
Number of individuals successfully trained by Quick Start
Number of completed training-related materials produced
Average number of jobs created per project
Average support cost per project
Number of meetings and presentations to prospect companies and representatives Number of informational marketing/communications materials developed and distributed

64 3,190 25,843 2,991
90 $37,084.00
62 28,500

60 3,584 18,511 2,755
77 $44,948.00
65 25,780

46 3,158 32,450 2,600
69 $52,357.00
60 21,000

30 6,762 53,263 2,825
225 $89,294.00
76 23,350

Technical Education
Two-year graduation rate of students who are enrolled in an award program with 12 hours and at least one vocational course in their enrollment history Technical education retention rate
Total enrollment in credit programs
Percentage of total credit hours in occupational programs
Number of students that graduated in HOPE Career Grant programs
Percentage of total credit hours that are associated with dual enrollment programs

75.40% 70.80% 140,840 63.40% 31,934 16.20%

76.40% 71.50% 143,750 64.27% 29,491 17.78%

74.00% 68.00% 133,144 66.00% 33,954 13.98%

75.20% 62.90% 131,158 66.93% 31,977 14.69%

113

Program Performance Measures:
State funds per credit hour
Percentage of student enrollment over the age of 25
Percentage of dual enrollment students with over 15 credit hours who obtain a credential

FY 2019 Actual
$179.58
34.24%
32.50%

FY 2020 Actual
$163.43
32.70%
36.60%

FY 2021 Actual
$167.24
35.80%
45.30%

FY 2022 Actual
$201.02
34.59%
48.80%

114

Program Performance Measures:
Department of Transportation
Capital Construction Projects
Percentage of construction funds authorized on schedule per the approved State Transportation Improvement Program as initially approved (Target: 80%) Note:The result does not include contract extensions or modifications. Percentage of projects completed on budget (Target: 90%)
Metro Atlanta highway morning peak hour speeds (6 a.m. to 10 a.m.) on selected Key Performance Indicator corridors (Target: 40 mph)
Percentage of projects constructed on schedule (Target: 80%) Note: The result includes only projects constructed on original contract time and excludes revised time.
Capital Maintenance Projects
Percentage of interstate miles meeting GDOT maintenance standards (90% goal)
Percentage of state-owned non-interstate road miles meeting GDOT maintenance standards (90% goal)
Percentage of state-owned bridges meeting GDOT maintenance standards (85% goal)
Number of centerline miles of asphalt and concrete resurfacing completed on state routes annually (based on 1,800 centerline miles)

FY 2019 Actual
69.00% 93.00%
53.00 57.00%
97.00% 98.00% 91.00%
755

FY 2020 Actual
82.00% 90.00%
59.00 65.00%
99.70% 98.11% 94.40%
889

FY 2021 Actual
77.00% 95.00%
64.23 72.00%
91.80% 99.10% 99.70%
942

FY 2022 Actual
97.00% 93.90%
59.18 71.50%
N/A N/A 99.40% 832

Program Delivery Administration
Percentage of Right of Way (ROW) authorized on schedule per the approved State Transportation Improvement Plan (STIP) as initially approved
Percentage of construction funds authorized on schedule per the approved STIP as initially approved.
Ratio of the Engineer's Estimate (official estimate) to the award amount

58.00% 69.00% 100.60%

51.00% 82.00% 103.17%

60.00% 77.00% 102.33%

58.00% 97.00% 92.76%

Data Collection, Compliance, and Reporting
Percentage of miles in the public road system inventoried (includes all roads)
Percentage of reports filed on time that assist in establishing Georgia's federal funding level (Target: 100%)
Number of county maps produced annually (Target: 40)

21.00% 100.00%
50

35.96% 100.00%
53

36.28% 100.00%
55

28.67% 100.00%
55

Departmental Administration (DOT)
Number of internal audit findings
Number of state audit findings. Note: Findings are totaled by Calendar Year.
Percentage of those DBE applications that actually received certification, as compared to the total number of DBE certifications applied for.
Intermodal
Percentage of airports meeting state licensing requirements (Target: 95%)
Percentage of airports with instrument approaches (Target: 95%)

52 7
73.00%

83 0
85.00%

38* 0
61.00%

57 0
92.00%

86.00% 89.00%

86.00% 89.00%

85.00% 89.00%

86.00% 89.00%

115

Program Performance Measures:
Percentage of airports with runway lengths meeting system plan development goals (Target: 95%)
Number of transit contracts provided to sub recipients

FY 2019 Actual
86.00%
125

FY 2020 Actual
86.00%
205

FY 2021 Actual
86.00%
115

FY 2022 Actual
86.00%
49

Percentage of counties covered by transit contracts

77.00%

77.00%

79.00%

79.00%

Number of days occurring between the receipt of Federal Transit Authority funds and the execution of Local Transit contracts
Number of track miles rehabilitated

30

73

45

46

6.95

66.76

260.00

114.00

Percentage of state appropriated funds used to leverage federal matching dollars for airport maintenance and improvement projects
Value of state funded grant awards for airport maintenance and improvement projects

41.00%

53.00%

23.00%*

42.00%

$11,172,927.00 $13,693,402.00 $11,154,413.00 $6,621,798.00

Local Maintenance and Improvement Grants
Number of projects funded
Percentage of authorized funds expended
Percent of available TE funds authorized in the year with a target of 90%
Number of LAP certifications each year

560 98.00% 100.00%
25

564 98.63% 100.00%
26

552 96.00% 100.00%
24

570 97.92% 100.00%
36

Local Road Assistance Administration
Percentage of off-system projects in the Statewide Transportation Improvement
Program authorized to construction in the year programmed

85.00%

84.31%

Percentage of local let road and bridge construction projects completed on schedule

72.00%

81.25%

Amount of funds allocated for the Local Maintenance and Improvement Grants (LMIG) program

$172,050,000.00 $187,586,631.00

92.47% 44.00% $163,920,900

89.16% 43.48% $196,003,696

Planning
Number of fatalities (per calendar year). Note: Calendar year 2020 data provided under FY 2020
Congestion costs (per auto commuter per calendar year) (Source: 2021 Urban Mobility Report (UMR)) Note: provided data for CY 2019 and 2020. CY 2021 unavailable. Metro Atlanta highway evening peak hour speeds (3 p.m. to 7 p.m.) on selected Key Performance Indicator corridors (Target: 40 mph)
Number of participants enrolled in Georgia Commute Options from the database. (Note: This is reported by Calendar Year).
The number of phases (PE, ROW, CONST) programmed in the STIP/TIP within the Freight Network
The number of PE phases programmed in the STIP/TIP within the Freight Network
The number of ROW phases programmed in the STIP/TIP within the Freight Network
The number of CST phases programmed in the STIP/TIP within the Freight Network

1,502 $1,775
49.0 28,253
88 49
9 30

1,702 $869 59.0 24,078
201 70 20
111

1,844 N/A 55.5
26,221 159 41 10 108

N/A N/A 47.4 21,524 170
53 13 104

116

Program Performance Measures: Routine Maintenance
Percentage of interstates meeting maintenance standards (Target: 90%)
Percentage of state-owned non-interstate roads meeting maintenance standards (Target: 90%) Number of bridge inspections each year
Percentage of state-owned bridges meeting GDOT maintenance standards (85% goal) Miles of pavement inspected each year

FY 2019 Actual
97.00% 98.00%
8,414 91.00% 17,913

FY 2020 Actual
99.70% 98.11%
9,005 94.40% 17,913

FY 2021 Actual
91.80% 99.10%
8,847 99.70% 17,871

FY 2022 Actual
N/A N/A 8,724 99.40% 17,895

Traffic Management and Control
Number of fatalities (per calendar year)
Number of Highway Emergency Response Operator (HERO) motor assists and Coordinated Highway Assistance and Maintenance Program (CHAMP) assists Average Highway Emergency Response Operator (HERO) response time (in minutes) Travel time index-morning commute in general purpose lanes
Time travel index-evening commute in general purpose lanes
Morning Average Travel Time Index (Managed Lanes)
Evening Average Travel Time Index (Managed Lanes)

1,502 143,590
10.25 1.30 1.40 0.79 0.79

1,702 277,143
11.00 1.20 1.30 0.85 0.85

1,844 323,481
12.00 0.98 1.17 0.89 0.91

N/A 291,040
19.00 1.03 1.31 0.89 1.13

117

Program Performance Measures:
Department of Transportation: Attached Agencies
Payments to State Road and Tollway Authority
Percentage of Guaranteed Revenue Bonds, Reimbursement Revenue Bonds, or Grant Anticipation Revenue Bonds payment schedules reviewed prior to the 1st monthly payment (Target: 100%) Number of Guaranteed Revenue Bonds, Reimbursement Revenue Bonds, or Grant Anticipation Revenue Bonds Bond payments made to State Road and Tollway Authority Percentage of Guaranteed Revenue Bonds, Reimbursement Revenue Bonds, or Grant Anticipation Revenue Bonds payments made in accordance with the agreed upon payment schedule (Target: 100%) Percentage of funds allocated to the Georgia Transportation Infrastructure Bank program for qualified applications of Tier 1 and Tier 2 counties

FY 2019 Actual
100.00% 2
100.00% 0.00%

FY 2020 Actual
100.00% 2
100.00% 19.6%

FY 2021 Actual
100.00% 2
100.00% 16.04%

FY 2022 Actual
100.00% 2
100.00% 11.00%

118

Program Performance Measures:
Department of Veterans Service
Departmental Administration (DVS)
Number of payments processed
Percentage of payments processed electronically
Average number of days to process payments
Number of audit findings
Agency turnover rate

FY 2019 Actual

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

2,222 68.00%
1 0 21.00%

1,917 59.18%
1 0 20.00%

1,566 57.34%
1 0 13.00%

1,860 60.97%
5 0 40.00%

Georgia Veterans Memorial Cemetery
Total interments at State Veterans Cemeteries Total interments per year State maintenance cost per interment State cost per interment Percentage of graves marked timely (Veterans Affairs standard: 95% in 60 days or less
Georgia War Veterans Nursing Homes
Average daily census - Augusta Percentage of funded beds filled - Augusta Percentage of Patients Receiving Aid & Attendance - Augusta Cost per veteran patient day - Augusta Number of Deficiencies during state Licensure Inspection - Augusta Number of VA criteria met (out 0f 66) - Augusta Number of patients that rated the home good or excellent on a scale of 1 to 5 Augusta Average daily census - Milledgeville Percentage of funded beds filled - Milledgeville Percentage of Patients Receiving Aid & Attendance - Milledgeville Cost per veteran patient day - Milledgeville Number of Deficiencies during state Licensure Inspection - Milledgeville

4,665 578
$215 $1,211 100.96%
146 80.00% 17.00% $225.00
0 66
5 232 98.72% 48.00% $219.73
0

5,113 634
$139 $1,121
N/A

6,319 616
$162 $1,211 100.00%

221 77.00% 14.00% $230.48
0 66
5 221 94.04% 39.30% $231.48
0

107 58% 13% $285.15
0 56
5 217 94.85% 32.53% $316.22
0

6,988 584
$342 $1,266 90.00%
118 66% 15% $335.96
0 56
5 165 90.20% 28.75% $315.00
0

119

Program Performance Measures:
Number of VA criteria met (out of 66) - Milledgeville
Number of patients that rated the home good or excellent on a scale of 1 to 5 Milledgeville
Veterans Benefits
Number of veterans in Georgia (per calendar year)
Total veterans compensation and pension dollars into Georgia (in Billions per calendar year) Veterans compensation and pension dollars per Georgia veteran (per calendar year) Number of schools and training establishments approved through the State Approving Agency Number of veterans per Veterans Field Service Office
Number of appeals hearings (per calendar year)
Number of Veterans Field Service Offices

FY 2019 Actual
66
4

FY 2020 Actual
62
4

FY 2021 Actual
65
4.13

FY 2022 Actual
63
4

694,168 $3,638.00 $5,241.00
1,746 13,349
2,622 52

914,269 $4,383.00 $6,314.00
1,767 17,582
2,370 52

689,274 $4,383.00 $7,183,667
1,783 10,857
3,126 50

700,000 $4,400.00 $7,300,250
1,799 11,000
4,742 52

120

Program Performance Measures:
State Board of Workers' Compensation
Administer the Workers' Compensation Laws
Number of mediations held Percentage of Mediations that resulted in Settlement Number of Trial Hearings Percentage of cases disposed of within 60 days of hearing date Percentage o settlements resolved within 10 days of notice Number of Claims Received Number of Appealled Hearings Number of enforcement compliance inspections to Georgia employers Percentage of businesses investigated who were found in non-compliance Number of investigations of Fraud Number of Fraud Prosecutions
Board Administration (SBWC)
Number of Payments Processed Number of Audit Findings Employee Turnover Rate Average number of days to make a payment Percentage of payments made electronically

FY 2019 Actual

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

2,002 82.00%
410 94.00% 92.66% 80,841
182 4,734 10.60%
139 22

1,913 83.00%
326 94.00% 93.62% 101,692
195 2,663 14.34%
69 11

2,086 81.00%
347 95.00% 95.01% 125,459
212 1,555 13.57%
53 13

2,194 83.00%
316 95.00% 89.74% 128,620
231 1,525 14.62%
50 3

1,521 0
10.00% 3 to 5 94%

2,006 0
7.69% 3 to 5
95%

1,902 0
10.43% 2
95%

1,524 0
12.61% 2
91%

121

Program Performance Measures:
Georgia General Obligation Debt Sinking Fund
GO Bonds Issued
Available Appropriation (Current Year and Prior Year Carryover)
Annual debt service expenditures (State funds only)
Ratio of annual debt service to prior year's Treasury receipts
Percentage of debt service payments made in a timely manner
Annual refunding savings (current year savings only)
GO Bonds New
Number of new bond projects authorized
Principal amount of new bonds authorized

FY 2019 Actual

FY 2020 Actual

FY 2021 Actual

FY 2022 Actual

$1,370,561,365.00 $1,298,809,104.00 $1,410,260,460.00 $1,710,254,359.00

$1,215,024,567.39 $1,231,110,425.05 $1,151,680,239.54 $1,548,168,085.66

4.81%

4.63%

4.35%

3.91%

100%

100%

100%

100%

No refunding

$146,811.11

No refunding

No refunding

119

126

115

95

$1,184,060,000.00$1,095,915,000.00$1,129,230,000.00 $983,135,000.00

122