2002 annual report [2002]

Contents

Director's Report
3

Georgia World Congress Center
4

I Georgia Dome

!
I

I

12

Centennial Olympic Park

,-~
i Employee Profile

18

22

GWCC
Authority
Board of
Governors 24

Revenue & Expense
Statement 6
Direct Benefit to Georgia 8
Estimated Economic Impact 10

Revenue & Expense
Statement 14
Attendance 14
Estimated Economic Impact 16

Revenue & Expense
Statement 20

Human Resources 23

Director's Report

Georgia World Congmss Center

Georgia Dome

Centennial Olympic Park

Employee Profile

GWCC Authority Board of Governors

Mission
The State of Georgia established the Georgia World Congress Center Authority to develop and operate the Georgia World Congress Center, the Georgia Dome, Centennial Olympic Park, and related facilities. These facilities exist for the primary purpose of promoting and facilitating events and activities that generate economic benefits to the citizens of the State of Georgia and the City of Atlanta as well as enhance the quality of life for every Georgian.

Vision
Our vision is to constantly earn our reputation as one of the world's finest convention, sports and entertainment venues. Every day we exemplify our steadfast commitment to excellence in our expertise, efficiency and quality of service. Our vision is to lead our industty through innovation; to operate successfully in an ethical manner; to satisfy our customers' expectations with motivated, service-oriented employees; to provide a safe, clean environment; and to foster both the personal and professional growth of our people.

Values
To achieve our vision, we make our customers the focus of all we do. We take pride in providing friendly and courteous service to our guests and customers. We strive constantly to improve productivity and to promote the best interests of the Georgia World Congress Center, the Georgia Dome, and Centennial Olympic Park.

GEORGIA VVo R L 0
CONGRESS CENTER

Director's Report

Georgia World Congress Center

Georgia Dome

Centennial Olympic Park

Employee Profile

GWCC Authority Board of Governors

he convention industry was deeply impacted by the tragic events of Sept. 11. We were hosting NetWorld + Interop that autumn day and shared the grief of the nation with thousands of new friends.
Everyone felt a personal loss, but it was President George W Bush - who made his first public address about Homeland Security to the nation from the Georgia World Congress Center - that rallied us to renew and reclaim our American values.
In the weeks and months following Sept. 11, convention centers nationwide experienced both show cancellations and significant drops in trade show and convention attendance as businesses already suffering from a slowing economy trimmed travel budgets.
The Georgia World Congress Center was not immune to the effects of the national tragedy. Known as a convention center for people who want to do business, coupled with our dedication to customer service, the GWCC was well positioned for the tough economic times Fiscal Year 2002 had in store.
Only one show cancelled - a show scheduled for mid-September - and show management made the decision in the days immediately following the tragedy.
The events of Sept. 11, combined with a slowing economy, resulted in operating revenues falling by 10 percent. But, thanks to the dedication of our staff, operating expenditures were reduced by 16 percent. This resulted in the GWCCending the year with a $l.6 million profit - more than $l.3 million above budget forecasts.
And, this belt tightening occurred while construction of the l.4 million square-foot addition was expedited to accommodate SUPERCOMM

2002, a high-tech communications conference that was the first to occupy the new Building C. The four new exhibit halls of Phase IV expansion were completed in time for the early June show, and SUPERCOMM's 800 exhibitors saw a glimpse of the Congress Center's future. After the show moved out, the halls were converted back to a construction site in preparation for the International Woodworking Fair in August - the center's largest show in terms of exhibit space.
The world once again turned its attention to the GWCCAcampus as the Georgia Dome hosted the NCAAMen's Final Four. Security was a top concern - but the GWCCAhad addressed the issue early and with fervor. A new Heightened Security Operations plan was adopted in the late autumn - and it served the campus well, as we hosted the President of the United States at the Georgia World Congress Center, the Final Four at the Georgia Dome and the State of Georgia at a remembrance ceremony at Centennial Olympic Park. That security operations plan also served as a "best practices" model for the International Association of Assembly Managers.
More than 2 million visitors traveled to the Georgia World Congress Center Authority campus in Fiscal Year 2002, generating $l. 2 billion in new dollars and more than $l.9 billion in economic impact. The 52 exhibit events, corporate events, consumer shows and meetings at the Georgia World Congress Center generated near1y$90 million in state and local taxes, while the activities at the Georgia Dome generated an additional $11 million in state and local taxes.
We don't know how many visitors came to Centennial OlympiC Park - but those numbers probably surpassed the visitors to the Georgia World Congress Center and the Georgia Dome combined. While we can't detelmine the eco-

nomic impact the Park has on the community, we do know the Park serves as the anchor for continued revitalization in downtown Atlanta. With events booked out until 2018, the Georgia World Congress Center continues to set the standard in the industry because of its benchmark status among the competition. By combining a state-of-the-art facility with "fast and friendly" customer service, the Georgia World Congress Center Authority ensures successful events time after time, every time.
DANIEL A. GRAVELINE Executive Director Georgia World Congress Center Authorzty

II

FA
Excell

Georgia World Congress Center

The Georgia World Congress Center positioned itself for future growth in Fiscal Year 2002, with an early opening of the 1.4 million-square-foot Phase IV expansion. Originally slated for late summer completion, construction was expedited to accommodate the growth of SUPERCOMM 2002, which opened in early June. By all measures, the additional 420,000 square feet of exhibit space in four new exhibit halls will allow the center to meet the needs of its future customers. With an additional 29 meeting rooms, two new auditoriums and a second grand ballroom, the expansion alone is larger than most convention centers in tlle United States. Targeting mid-sized conventions and trade shows, the expanded GWCC can accommodate two or three shows at one time. The expanded calendar of aVailability is expected to playa large role in keeping tlle GWCCbooked at or near capacity in future years. Following the June show, the expansion returned to a hard hat area as an estimated 1,000 workers a day resumed construction on the Georgia Ballroom, meeting rooms, Food World, Terraces Restaurant and the West Plaza. The doors will open prior to completion yet again to accommodate International Woodworking Fair in August, with the project slated for a late 2002 completion. Meanwhile, the GWCC played host to over 1 million visitors in Fiscal Year 2002. The cen-

ter hosted 39 trade shows and conventions, including 11 of Tl'adeshow WeeH Top 200 shows - American Academy of Family Physicians, Christian Booksellers Association, Forest Products Machinery & Equipment ExpOSition, IEEE/PES Transmission & Distribution Conference; International Air Conditioning, Heating and Refrigerating ExpOSition, The International Builders' Show, INTERWIRE 2001, National Safety Council Congress & Expo, Networld+ Interop, SUPERCOMM and True Value Spring Market. More than..sO meetings and cOillorate events and 12 consumer shows, including the
International Car Show, For Sisters Only, the Atlanta Boat Show and the NCAA Men's Final Four Hoop City, called the center home. The economic impact to the state - illustrating the Georgia World Congress Center's dedication to its mission - is impressive. In Fiscal Year 2002, the Georgia World Congress Center had an economic impact of $1.7 billion to the state's economy and contributed $113 million in state and local tax revenues. Since opening its doors in 1976, the economic impact the center has had for the City of Atlanta and State of Georgia is astounding - with attendance of over 30 million, the dollar impact is over $23 billion. State and local taxes collected over the past 26 years total $1.3 billion.

Director's Report

Georgia World Congress Center

Georgia Dome

Centennial Olympic Park

Employee Profile

GWCC Authority Board of Governors

GWCC Revenue & Expense Statement

he Georgia World congress Center's primary sources of operating revenue continued to be rent, food service and utility services, which when combined, made up 70 percent of our operating revenue. Building rental remains the largest revenue generator at 40 percent of the facility's $29,298,755 in income, while revenue from exhibit utility services

accounted for 17 percent, food services accounted for 13 percent and parking accounted for 8 percent. While revenues fell 10 percent below projections, operating expenses were reduced by 16 percent. "Other" expense items include computer, telecommunications, equipment leases, travel, printing and other minor expenses.

Operating Revenue

Rent
Exhibit Utility Services
Food Services
Parking
. HoteVMotel Tax --
Other
SUBTOTAL

-$11,729,260 5,065,665 3,729,932 2,274,277 3,656,647 2,842,974 $29,298,755

Non-Operating Revenue

Transfers from Reserve Contributed Equipment SUBTOTAL Hotel/Motel Tax (ACVB) TOTAL

3,800,074 386,442
$4,186,516 $8,534,705 $42,019,976

l Operating Expenses

Person~al Services ;;;;;: $17,023,653

Regular ~erating ~

6,428,230

Equipment
;;;

,- .._ ...

Contracts/Fees

I = ..J Other

--- -- __

a

192,444
,441 c603 953,819

-- - SUBTOTAL = i Net Operating Gain

26,039,749 3,259,006

Non-Operating Expenses

Contribution to Centennial Olympic Park rl

1,354,173

C3piiallmprovements

- and Projec~s

4,433,601

- - -.~ ___ -n

Ne; D~reCiati~ Exr;nse ~ 841,149

HotellMo~1 TaxiACV~=.::; $8,5~4,795

~-. SUBTOTAL
Co

15,163,628 -

TOTAL = ...!41!~,37!

NET GA.IN

$816,599

(1) Contribution to Centennial Olympic Pari<to ass~t in funding of next year Operating Expenses.

II

Director's Report

Georgia World Congress Center


t

. -

Otller

4%

II

Director's Report

Georgia World Congress Center

GWCC Economic Impact

Georgia Dome

Centennial Olympic Park

Employee Profile

GWCC Autllority Board of Governors

he mission of the Georgia World Congress Center is to promote and facilitate events that generate economic benefits to the citizens of the State of Georgia and the City of Atlanta. Following the events of Sept. 11, 2001, the GWCC staff rededicated itself to the citizens of this state. In Fiscal Year 2002, $1.1 billion was generated by the 1 million visitors to the Georgia World Congress Center. According to a University of Georgia study conducted by the Selig Center for Economic Growth, these visitors spent "new dollars" in Georgia at restaurants, hotels, retail shops and on entertainment, generating an economic impact of more than

$1.7 billion. During the course of the year, GWCCactivities sustained 26,335 jobs and produced $677 million in personal income. The State of Georgia received nearly $40 million tax revenues while local governments collected nearly $30 million. Total tax collections for the region totaled over $113 million, reaffirming the important role of the Georgia World Congress Center in the state's economy.
GWCC Attendance 569,877 39 MajorTradeShows
& Conventions 354,015 12 Public/ ConsumerShows 83,347 82 Meetings,CorporateEventsard
Others' 1,007;249 TotalAttendance" 610,010 TotalOut~of~TowAnttendarce 2,185,977 TotalDailyAttendance
n:wes t.fu1 shm3, i::erOOJ ""'"" groilam spo1i'g ...,. ~amomPfl1amiflgao1sp._ I~ ""'" tml am lllIid Groliia Dare splce

Director's Report

Georgia World Congress Center

Georgia Dome

Centennial Olympic Park

Employee Profile

GWCC Authority Board of Governors

GWCC Activity

~"Ne-w-=Do-ll:a:r": Impact
Total Economic Impact
----------

$1,056,756,473 1,744,511,921
~

II

Two-year Economic Summary

2001

2~0=02

"New Dollars" Generated

_ $1,305,040,632

$1,056,756,473
..

Personal Income Employment

677,149,631 26,335

Total Impact of "New Dollars"
====

- 2,075,367,269 -

1,744,511,921

Taxes

Tax Revenues

- Georgia Sales

$39,945,376
-====

- - ~~-- Local

- ~ .-.- -29,959,032 j

HoteVMotel

18,150,729

~

Personallncome/Other

$25,284,935

;;;;:

$113,340,072

c'n State
Local
.~ HoteVMotel TOTAL

-----------2-- 0--01 -----
$ 79,116,385
-36,436,788 23,172,284
$138,725,457

2002 $65,230,311
29,959,032 18,150,729 $113,340,072

Director's Report

Georgia World Congress Center

Georgia Dome

Centennial Olympic Park

Employee Profile

GWCC Authority Board of Governors

GWCC Direct Benefit to Georgia

he Georgia World Congress Center's primary mission is to generate economic benefit for the State of Georgia and the City of Atlanta, as well as enhance the overall quality of life for every Georgian. Consider the Georgia World Congress Center as a company and the citizens of Georgia as its shareholders. Those shareholders will see a very strong return on the state's investment in the facility. The chart below highlights net profit to the state of

Georgia dming the past decade. After paying debt service and operating expenses in Fiscal Year 2002, the State of Georgia realized a net profit of over $22 million, which legislators can appropriate for such projects as schools, roads, libraries and senior centers, etc. The Georgia World Congress Center is an asset to the citizens of Georgia, providing an excellent return on the state's investment, sustaining thousands of jobs and pumping millions of dollars into the economy.

- - Operating _ Operating _ Operating " Tax

Revenue

Expense - Profit

Revenue

Debt Service

State Profit

I Direct Benefit to Georgia

1993 21,347,693
=
1994 22,020,607
1995 22,812,247

16,583,384 4,764,309 --
19,430,734 2,589,873
;;
19,280,328 3,531,919

55,938,016 54,978,682 68,472,099

1996 23,742,599

1997 31,729,228

-~.-

1998 30,030,518

--

--

1999 35,613,820

2000 2001

;;;
- 33,967,289
39,983,740

19,395,316
;;;
22,159,684
25,313,630
--
27,279,653
25,019,091
27,388,214

- 4,347,283
9,569,544
4,716,888
-8,334,167 - 8,948,198
12,595,526

46,160,000 61,854,480
-62,548,261
64,490,285 72,846,428 79,116,385

23,138,073 23,360,105

32, 799, 943 I 37,564,252

WTlr-= 31,618,577

34,208,450

..

24,559,580 43,912,519

47,444,438

27,343,710

I 18,816,290

23,163,573

= - --"

27,118,841

34,735,639

.....

n_-

..44,305,183

I 27,367,073 35,18U88

39,898,076

n
27,777,777 36,712,508

45,046,675

n_

34,418,098 38,428,330 I 47,376,528

44,904,470 34,211,915

46,807,441

2002 29,298,755 26,039,749 3,259,006 65,230,311 46,164,521 *Direct Benefit to Georgia is calculated by adding the operating profit and the state profit.

19,065,790
-

22,324,796

II

Georgia Dome

Fiscal Year 2002 was a banner year for the Georgia Dome - celebrating its 10th anniversary, welcoming new ownership for the Atlanta Falcons and hosting many high profile sporting events, including the NCAAMen's Final Four Basketball Tournament. Fan excitement was at an all-time high in late March as more than 111,000 basketball fans filled the Dome for the two-day Final Four tournament. Millions more watched the pinnacle of men's college basketball on television as Maryland and Indiana played in the final game. While the Final Four took center stage at the Georgia Dome jnMarch, the facility provided many highlights for sports fans throughout the year as it played host to the SEC Football Championship, the Chick-fil-A Peach Bowl, the Atlanta Football Classic and the SEC Basketball Tournament. Early in the fiscal year, thousands of youngsters enjoyed the music of pop band N'Sync and in the spring, Monster Jam and the Super Bowl of Motor Sports Supercross - had enthusiasts on their feet. The Dome served as a movie set for "Dmmline," a film feqturing the talents of marching bands from four historically African-American colleges. Cameras rolled in late January as thousands gathered at the Dome hoping for their chance at fame as extras in the film.

Events at the Dome welcomed more than 1.2 million visitors in Fiscal Year 2002 and commitment to fan security was a top priority. Following the events of Sept. 11, the Georgia Dome, in coordination with the NFL, addressed the issue of security in a public assembly facility and adopted a new Heightened Security Operations plan. Home to the NFL's Atlanta Falcons, the traditionally quiet months of spring and summer were filled with excitement and anticipation of the 2002 football season. The dedication
of the Dome staff was revitalized when Arthur M. Blank, co-founder and retired cochairman of Atlanta-based Home Depot, purchased the team from lhe-Taylor Smith Family. The Falcons experience is expected to rally fans, as is the Dome experience. A renewed commitment to customer service, new video boards, scoreboards and electronic message boards - all part of a new sponsorship package - will give the Dome a new look and feel for the future. A bright future, which not only includes a season of Falcons football, but the return of the SEC Football Championship and the 35th anniversary of the Chick-fil-A Peach Bowl, as well as the Women's Final Four in 2003 and a return of the Men's Final Four in 2007.

Director's Report

Georgia World Congress Center

Georgia Dome

Centennial Olympic Park

Employee Profile

GWCC AuUlOrity Board of Governors

- Rent
.-J Food servi~s _

13% 8%

Parking

1.5%

- Other

-

7%

License Fees

63%

Advertising

7.5%

Operating Expenses
0.3% 4%

Revenue & Expense Statement
tlantans and out-of-towners alike gather at the Georgia Dome on Sundays for the excitement and thrills of NFL football. The Dome is home to the Atlanta Falcons. Home Depot co-founder Arthur Blank purchased the Falcons last spring, and his spirit is expected to fill the Georgia Dome with a record number of NFL fans. The Atlanta Falcons played a total of 10 games at the Georgia Dome during FY 2002 . The Georgia Dome also hosted a variety of other events during FY 2002 ranging from major concerts to Final Four's "March Madness." Among the highest attended events held at the Georgia Dome were the NCAAMen's Final Four, the SEC Basketball and Football Championships, the Atlanta Football Classic, Clear Channel Entertainment's Supercross and Motorcross and Georgia High School Association (GHSA)Football Semi-Finals.

Dome Attendance

449,727 266,312 202,655 171,701 116,004 1,?06,399

1 0 A~anta Falcons Games 8 Other Football Events
3 Major Basketball Events 5 Entertainment Events 23 Other Events ' Total Attendance "

lrdJdeso::rrvellticm.CQ[\XlrateevenlS<n:lmeett'IJS. CIJes not I1CWe Groll" W(J!d Coog"ffi; Gent.,. _.

am ihl' tro1 Grogll Dome lacitie;

III

Director's Report

Georgia World Congress Center

Operating Revenue

Rent

$3,255,660

"

==iiiiiiii-.

.iiiiiiiiiiiiii

Food Servicfs =-='" 2,008,604

Parki~ Other License Fees

419,~
= 1,740,57~ = ~ 15&~1 ,374

~rtisin2..

=

SUBTOTAL

1.948#93 $25,254,300

Non-operating Revenue

~ == Transfers from ReserveN<

2,018,022

HoteVMotel Tax

14,907,285

=Co;nt;ributed Equipment ~Bl]TAL_
TOTAL REVENUE

~ 764,285 $17,689,592 $42,943,892

Operating Expenses

Personal Services

Regular Operating---=-_

Equipment

-=

Contracts/Fees Other

------

SUBTOTAL _

Operating Gain

6,127,081
3,21 0,503
J1,~~
1,962,865
526~~1 11,869,233 13,385,068

Non-operating Expenses

Debt Service

= 1O,~89,818

Falcons Contract ;;: = _~,n8~211

Contracts;proje~ts

6,289,g57

SUBTOTA~.. ~ ~.u 11,917,086 TOTAL EXPENSES $33,786,318

NET GAIN (before depreciation)

9,157,574

Net depreciation expense

(eq~m~nVbuilding)

8,083,542

NET GAIN

$1,074,032

II

Dimctor's Report

Georgia World Congress Center

Georgia Dome

Centennial Olympic Park

Employee Profile

GWCC Authority BOai'd of Governors

Dome Economic Impact

he Georgia Dome hosted everything from professional football and collegiate sports championships to conventions and tradeshows welcoming 1,206,399 visitors in Fiscal Year 2002. Those visitors pumped more than $119 million into the state's economy. Based on a study conducted by tlle University of Georgia's Selig Center for Economic Growth, that $119 million had a total economic impact of $195 million for the State of Georgia. Activities at tlle Dome sustained 3,317 jobs totaling personal income of $77,104,982 for the state's workforce. The stadium generated more than $9 million in state and local tax revenue.

Georgia Dome Activity

"NewDollar"Impact $119,534,838

TotalEconomicImpact 195,516,127

Personal Income

77,104,982

Employment

3,317

Taxes

Georgia---S---a-les-- ----.- $5,144,248

Local

3,858,186

Hotel/Motel

2,026,752

PersonalIncome/Other $2,879,120

TOTAL

$13,908,306

Two-year Economic Summary

"New Dollars" Generated Total Impact of "New Dollars"

2001 $124,832,640
192,824,438

2002 $119,534,838
195,516,127

State Local HoteVMotel

Tax Revenues
$ 5,263,506 3,947,631 2,184,571

$ 5,144,248 3,858,186 2,026,752

TOTAL

$11,395,708 $11,029,186

Centennial Olympic Park

Since its dedication as a downtown park in Hundreds of thousands of people attended the

1998, Centennial Olympic Park continues to second annual "On the Bricks" summer con-

uphold its .legacy and purpose as Atlanta's cert series during fiscal year 2002 and the Park

gathering place, just as it did during the 1996 welcomed jazz and blues music fans after

Centennial Olympic Games. With each pass- work at the weekly Wednesday Wind Down

ing year, park activities continue to grow - concert series. Memories were created for

offering citizens an opportunity to enjoy youngsters at the Family Fun Days, a summer

urban life in Georgia's capital city.

celebration of the arts, sports and crafts.

As it approaches its fifth anniversary, the Park The Park is also where company picnics were

has become more than a place for people to held, volunteers gathered on Saturday after-

relax or cool off in the "Fountain of Rings." noons and conventioneers mingled at special

This downtown oasis is where people COme to receptions or after a long day on the trade

watch chart-topping artists and

show floor.

local musicians perform, enjoy

The variety of programming

family festivals, conduct busi-

combined with meticulously

ness and, for more and more people, it serves as a beautiful

CENTENNIAL OLYMPIC PARK

maintained lawns and attractive water features is not only

fron,t yard for downtown living.

attracting visitors from the city

While the Park is still young, it has evolved and around the world, it is spurring econom-

into a place for traditional celebrations. Each ic revitalization in Atlanta and bringing peo-

year, ParkFest kicks off the spring season with pIe to the Park to stay. Thousands of people

a weekend celebration and each Independence moved into the Centennial Olympic Park area

Day, thousands gather to celebrate the coun- during the last six years and during FY 2002,

try's birthday. Both events enjuyed growth dur- the finishing touches were put on more than

ing fiscal year 2002, with more visitors and 500 condominiums - all with a View of the

participants than ever. The "Holiday in Park.

Lights" tradition continued, too, with thou- An anchor for downtown revitalization and a

sands enjoying the Park's beauty in holiday welcome mat for conventioneers, Centennial

illumination and a chance to enjoy outdoor Olympic Park is a true cornerstone of the Georgia

ice-skating in the south.

World Congress Center Authority campus.

Director's Report

Georgia World Congress Center

Georgia Dome

Centennial Olympic Park

Employee Profile

GWCC Authority Board of Governors

Revenue & Expense Statement

Operating Revenue

~-Rent

-$120,791
-

Exhibit Utility Services

13,656

--

='=

.::.

~Food Services

--. -

.. 418,685 -

~------- - Other - -----_.------_ .... ---_.

..-. - ...-....-. .-..-_...-

45,004~~

Sponsorship

=

;;;;

SUBTOTAL

--...----- .-...-. -

229,380 --
$827,516

Non-Operating Revenue I

-_ -- =- Transfers from Reserve
- ----... -

$244,019 I

GWWC Contribution III

1,524,996

S"UBTOTAL .....

c:::::.=~'"

~~

I : 1,769,015

TOTAL

$2,596,531

I

(1) ContJibution ~om GWCC to asst>t funding of Operating Expenses.

I Operating Expenses

I Personal Services
~-= I Regular Operating I c:...;;
Equipment
- ---- Contracts/Fees --
=Other
SUBTOTAL

$1,121,493

531,175

2,210

=

-

315,712

29,359

1,999,949

Non-Operating Expenses

r Capital Improvements

and Projects

~

-..-

n

__

I Net Depreciation Expense ==

SUBTOTAL

__

n

-

TOTAL

--. ....

I NET LOSS

339,953
n
1,272,863
------]
1,612,816

$3,612,765

~--

j

($1,016,234)

,~ Percentages Revenue
14% 2% 51% 28% 5%

Percentages Expenses

~ Personal Services

56%

27%

EquipmenVContractslFees

16%

1%

Dimcto(s Report

Georgia World Congress Center

Gemgia Dome

Centennial Olympic Park

Employee Profile

GWCC Authority Bomd of Governors

he Georgia World Congress Center Authority prides itself on maintaining extraordinaIY customer service. Our employees leave a lasting impression on all customers who come to an event, be it an intimate corporate reception or a sold out Falcons game. During FY2002, employees learned firsthand of the importance of keeping the Georgia World Congress Center Authority a customer-friendly CaIUpus. Through Town Hall Meetings and employee orientation sessions held throughout the year for both new hires and current employees, the message was clear: go above and beyond the customer's expectations. This heightened emphasis on customer service brought with it a new program that recognizes employees for exceeding customer expectations. The Fast and Friendly campaign recognizes these exceptional employees in a monthly newsletter, The Fast and Friendly Times, and on bulletin boards across CaIUpus. The Authority continues to employ immigrants and refugees from around the world. We work closely with the Atlanta office of the International

Rescue Committee and provide employment for individuals from many countries, including Bosnia, Iraq, Somalia, India and the Sudan. Instruction in English as a Second Language was provided to employees twice a week, assisting them in language proficiency both in and out of the workplace. During FY 2002, an astounding 61 employees received service awards for service milestones ranging from 5 years to 25 years. Six employees have worked with the Authority since the Georgia World Congress Center's grand opening in 1976, four employees completed 20 years of service, 10 employees completed 15 years of service, 10 employees completed 10 years of service and 31 employees completed five years of service. By a unique combination of training and recognition programs, the Georgia World Congress Center Authority is able to provide incomparable customer service to our clientele.

Employee Profile

Workforce Distribution

Minority

-Female

116
=

Male

214

-

Total

330

Percent
22% =
41%
-
63%

Caucasian
-
._- 49 -
149 -- ........ -
198

- -~- ~~- Percent

- Total

~9~% ---31%

28%

69%

37%

100%

Director's Report

Georgia World Congress Center

Georgia Dome

Centennial Olympic Park

Employee Profile

GWCC Authority Board of Governors

GWCC Authority Board of Governors

Chair Stephen R. Leeds Partner
ROGERS AND HARDIN
Vice Chair Bill Archer Executive WeePresident
GEORGIA POWER COMPANY
Secretary Monique Walker Chief Operating Officer & General Counsel
Ti-lE WALKER GROUP
Treasurer David Kahn President & CEO KAHN AND COMPANY, INC.
C. Jere Sechler J1'. Chairman & CEO
EAGLE BANCSHARES, INC.
R. Elliott Caudell President
CAUDELL RFALIY
MarkH Cohen Partner
TROlITMAN SANDERS, LLP

Glenn Hicks III President
EAGLE SERVICE CORPORATION
Rubye Mims Lucas lP Community Relations
TURNER BROADCASTING SYSTEM, INC.
William "Billy" Porter Payne Partner
GLEACHER AND COMPANY
Richard W Cohen, MD. Surgeon
RESURGENS OR11-I0PAEDlCS
Lewis] Cooper Chairman COOPER BARNETI & PAGE
David M Franklin Chairman & CEO FRANKLIN & WILSON AIRPORT CONCESSIONS
Robert S. Prather J1'. President & CEO
BULL RUN CORPORJ(nON
] Thomas "Tommy" Vance Partner TISINGER, TISINGER, VANCE & GREER, PC.

II

GEORGIA VVORLD
CONGRESS CENTER