Fact sheet, ombudsman 2020

FACT SHEET
OMBUDSMAN

2020

TIMOTHY C. WARD COMMISSIONER RICKY MYRICK CHIEF OF STAFF CLAY NIX DIRECTOR OFFICE OF PROFESSIONAL STANDARDS

MISSION
To Promote fairness, accountability and integrity by gathering information that potentially uncovers and reduces problems within the correctional system. Accomplished by ensuring that the appropriate correctional staff are provided the necessary information to address the offender and general public concerns in a fair and consistent manner.
OVERVIEW
Acts as a bridge between concerned citizens and the Georgia Department of Corrections (GDC) by gathering information that potentially uncovers and reduces problems within the correctional system
Acts as the single point of contact for family members, advocates and other concerned citizens who are interested in reporting complaints on behalf of offenders
STAFF
3 Customer Service Agents
DUTIES
Act as liaison between the community and department Ensure the appropriate correctional staff are provided the
necessary information to address the offender and general public concerns in a fair and consistent manner Participate in Family Day
GOALS
Enhance public trust with GDC by treating all citizens with fairness and respect

REASON TO CONTACT
After you have contacted the offender's counselor or the warden's office and you feel your concerns were not addressed
If you feel you have a legitimate concern pertaining to the care and safety of an offender to include physical, sexual abuse, threats, harassment, medical and/or metal health treatment Complaints may be submitted via written letter, by email at ombudsman@gdc.ga.gov, or by calling 478-992-5358
FAQ'S ABOUT OMBUDSMAN
Q: What needs to be done if an offender's time has not been computed correctly?
A: The offender may speak with his/her counselor regarding the computation error. If the matter is still unresolved, the offender may file a grievance.
Q: What can be done if an offender received a Disciplinary Report (DR) for something he/she did not do?
A: If an offender has been found guilty of a disciplinary infraction, he or she will be given the opportunity to appeal the DR through the Disciplinary Appeal Process.
Q: Who do I contact regarding an offender being assaulted?
A: The offender will first need to report any assaults (sexual/physical) to the administrative staff, i.e. Warden, Deputy Warden or Counselor. The administrative staff will then take the proper action.
Q: How can I contact an offender? A: Offenders may be contacted via mail. Q: Who do I contact if an offender is not getting the
proper medical treatment? A: If an offender feels that they are not getting the
proper medical treatment, the offender should file a medical complaint via the GOAL device or file a grievance.