Annual report of the Georgia State Rehabilitation Council, FY 2002

ANNUAL REPORT OF THE GEORGIA
State Rehabilitation Council FY 2002
GEORGIA DEPARTMENT OF LABOR
Michael L. Thurmond, Commissioner

Greetings from Annette T. Bowling, SRC Chairperson...............................................................................1
Georgia State Rehabilitation Council Who We Are ....................................................................................................................................2 Working Principles ..........................................................................................................................2 Mandated Membership ....................................................................................................................2 Functions & Responsibilities ...........................................................................................................4 Goals & Objectives for FY 2003 .....................................................................................................5 Accomplishments.............................................................................................................................5 Council Subcommittees ...................................................................................................................6 Appointment of Council Members ..................................................................................................7
Benchmarking Customer Satisfaction ...........................................................................................................8
Recommendations to the Vocational Rehabilitation Program ....................................................................9
National Disability Awareness ......................................................................................................................12
Georgia Committee on Employment of People with Disabilities, Inc. Georgia Business Leadership Network..........................................................................................13 Georgia High School/High Tech Program.....................................................................................13
Vocational Rehabilitation Program .............................................................................................................19 Strategic Agenda: 2003 & Beyond ................................................................................................20 What We Do: The Vocational Rehabilitation Process...................................................................21 Initiatives & Partnership ................................................................................................................22
Georgia Client Assistance Program .............................................................................................................26
Celebrating Success .......................................................................................................................................28
State Rehabilitation Council Members........................................................................................................34
State Rehabilitation Council Ex-Officio Members .....................................................................................40
Directories Georgia Department of Labor/ Rehabilitation Services.................................................................41 Vocational Rehabilitation Program Administrative Offices..........................................................42 Vocational Rehabilitation Program Regional Offices ...................................................................43 Community Rehabilitation Facilities .............................................................................................44

Council Members
Larry Beck, Ex-Officio Assistant Commissioner Rehabilitation Services
Annette Bowling, Chairperson Albany Advocacy Resource Center
Ray Bishop, Vice Chairperson Goodwill Industries of North Georgia
Cynthia Ashby, Member Georgia Department of Education
LaVerne Bomar, Member Parents Educating Parents
& Professionals, Inc.
Kent Earnhardt, Ph.D, Member Advocate/ Attorney
Nathaniel Fox, Ph.D, Member Retiree, United States Air Force
Helen Hill, Ed.D, LPC, Member Georgia College & State University
Tina Baker-Ivey, Member Statewide Independent Living Council
Annie Kwan, Member Hyatt Regency Suites
Charles Martin, Member Director, Client Assistance Program
Carolyn McGonagill, Member TECH-ABLE
Lee Miller, Member Georgia Committee on Employment
of People with Disabilities, Inc.
Nancy Elliott O'Hara, Member Georgia Department of Education
Faye Smith, Member Workforce Investment Board
Brian C. Spillers, Ex-Officio VR Counselor
Christine Peggy Venable, Member Muskogee Creek Indian Tribe
Tim Willis, Member Paralympic Athlete, Attorney, Speaker

Georgia Department of Labor Vocational Rehabilitation Program 1700 Century Circle * Suite 300 Atlanta, Georgia 30345
March 2003

Phone #: (404) 638-0380 FAX #: (404) 486-0197 Direct TTY: (404) 463-7836 Email: Denise.Wilson@dol.state.ga.us

It is with great pleasure that I present the 2002 Annual Report of the Georgia Department of Labor/Vocational Rehabilitation Program (VR) and State Rehabilitation Council (SRC). This year's report highlights accomplishments of VR and the SRC.
The primary focus of the Vocational Rehabilitation Program is to assist Georgians with disabilities to work, thus becoming selfsufficient and productive citizens within their communities. By strengthening working relationships with various One-Stop Career Centers of the Georgia Department of Labor, VR staff has successfully increased the number of individuals they assist into employment. Collaborative efforts between these two organizations, including housing VR staff at One-Stop Career Centers, have resulted in more efficient and effective services for Georgia citizens with disabilities.
Georgia has been chosen by the Social Security Administration (SSA) as one of the twenty-one states to participate in the second phase of implementing the "Ticket to Work" Program. This program will provide SSA beneficiaries and recipients with the opportunity to achieve steady, long-term employment by providing them greater choices in receiving the services they need to go to work and/or increase their earnings from work without fear of losing their health care coverage. Individuals receiving a "Ticket" will be able to take their "Tickets" to SSA- approved Employment Networks for services, one of which is the Vocational Rehabilitation Program.
I encourage you to acquaint yourself with the Georgia Department of Labor/ Vocational Rehabilitation Program and State Rehabilitation Council and take pride with us in the successes of those we serve.
Sincerely,
Annette T. Bowling
Annette T. Bowling SRC Chairperson

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MISSION
The mission of the Georgia State Rehabilitation Council (SRC) is to work in partnership with the Vocational Rehabilitation (VR) Program by promoting and preparing Georgians with disabilities and employers for competitive employment.
PHILOSOPHY
Each person with a disability should have the opportunity to guide his/her own career path.
WHO WE ARE
The Georgia State Rehabilitation Council is a body of individuals who are strongly interested in the vocational rehabilitation process. As mandated by the United States Rehabilitation Act of 1973, as amended, the SRC members are appointed by Georgia's governor to ensure that individuals with disabilities receive the services and support they need to become productive Georgia citizens through gainful employment and self-sufficiency.
To ensure the effective delivery of services to Georgians with disabilities, the State Rehabilitation Council reviews and analyzes Georgia Department of Labor/ Rehabilitation Services regarding the performance and responsibilities of the Georgia Vocational Rehabilitation Program.
The SRC works in strategic partnership with the Rehabilitation Services/ Vocational Rehabilitation Program to develop statewide needs assessment, set goals and priorities, report on program effectiveness, provide policy advisement, and measure consumer satisfaction.
WORKING PRINCIPLES
The Georgia State Rehabilitation Council will: Build partnerships among people with disabilities and employers, service providers, advocacy
organizations, and those other groups that can and should participate in the accomplishment of the mission and philosophy of the organization. Forge a spirit of trust and cooperation among all partners. Reach out to people with disabilities and employers throughout the state so as to create a true spirit of inclusion. Hear and respond to the concerns and issues raised by people with disabilities and employers, and other concerned individuals so that the work of the Georgia State Rehabilitation Council is as effective as possible, and can truly be a catalyst for positive change.
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MANDATED MEMBERSHIP
M embers of the Georgia State Rehabilitation Council bring expertise to the Council from a wide spectrum of disciplines. To ensure true representation of individuals with disabilities from diverse populations, the Council is mandated to include:
One representative of the Statewide Independent Living Council (SILC). One representative of a parent training and information center established pursuant to section
682(a) of the Individuals with Disabilities Education Act (IDEA). One representative of the Client Assistance Program (CAP). One qualified Vocational Rehabilitation Counselor, with knowledge of and experience with
vocational rehabilitation programs, who shall serve as an ex-officio, non-voting member of the Council if the counselor is an employee of the designated State agency. One representative of Community Rehabilitation Program service providers. One representative of the American Indian Vocational Rehabilitation Program. One representative from institutions of secondary or higher education who is responsible for the education of students with disabilities. One representative of the State of Georgia Board of Education. One representative of the Georgia Workforce Investment Board (WIB). Current or former applicants for, or recipients of, vocational rehabilitation services. Representatives of disability advocacy groups representing
o individuals with physical, cognitive, sensory, and mental disabilities; o individuals with disabilities who have difficulty in representing themselves or are unable
to represent themselves due to their disabilities . Four representatives of business, industry, and labor. In addition, ex-officio members are appointed as deemed pertinent by the membership. The Assistant Commissioner of Rehabilitation Services and the state director of the VR Program are ongoing ex-officio, nonvoting members.
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FUNCTIONS & RESPONSIBILITIES
The State Rehabilitation Council is part of the policy development of the Georgia Rehabilitation Services/ Vocational Rehabilitation Program. As established in Section 105 of the Rehabilitation Act of 1973, as amended, the State Rehabilitation Council is responsible for:
Reviewing, analyzing, and working in strategic partnership with Georgia Rehabilitation Services regarding the performance of Georgia's Vocational Rehabilitation Program.
Working in partnership with the state VR Program, the SRC develops and reviews State goals established by the VR Program, evaluates programs and services of the VR Program, and conducts needs assessments.
Providing advice to the VR Program on activities geared towards maximizing the delivery of services for the employment of Georgians with disabilities.
Preparing and submitting an annual report to the Governor of Georgia and the Commissioner of the federal Rehabilitation Service Administration on the status of the Georgia Vocational Rehabilitation Program.
Assisting with the preparation of the VR Program Annual State Plan updates, reports, needs assessments, and required evaluations.
Reviewing and analyzing the effectiveness and consumer satisfaction of the VR Program. This is assessed annually through the Customer Satisfaction Survey.
Coordinating working relationships and activities with other Georgia councils.
COORDINATION OF EFFORT
To avoid duplication of effort and to enhance the number of individuals served, the Georgia State Rehabilitation Council is federally mandated to develop working relationships and to coordinate activities with other Georgia councils. The SRC continues to develop linkages and forge productive relationships with the Statewide Independent Living Council (SILC), Governor's Council on Developmental Disabilities (DDC), Goodwill Industries of Georgia, Mayors' Committees on Employment of People with Disabilities, Georgia Mental Health Planning Council (MHP), Georgia Workforce Investment Board (WIB), Community Service Providers (CSP), Georgia Committee on Employment of People with Disabilities, Inc., the Governor's Blue Ribbon Task Force, the Georgia Brain & Spinal Cord Injury Trust Commission, and other Georgia rehabilitation service agencies.
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GOALS & OBJECTIVES - FY 2003
Evaluate the effectiveness of the VR Program through assessing the satisfaction of people with disabilities and employers. o Client Satisfaction Survey. o Employer Satisfaction Survey. o Client Assistance Program reports. o Other assessments as deemed necessary.
Develop state plan and annual report with the VR Program. o Develop state plan for submission to the federal Rehabilitation Services Administration. o Develop annual report for submission to Georgia's governor.
Expand and promote employment of people with disabilities through relationship building with the business community. Promote development of Business Leadership Network. Promote and support infrastructure and expansion of Georgia High School/High Tech Program.
Expand and promote collaboration with partner councils. o Share plans, reports, and meeting minutes with other councils. o Ask other councils to share their plans, reports, and meeting minutes with SRC. Invite representatives from other councils and committees to attend SRC meetings. Assign specific liaison responsibilities to each SRC member to work with other councils.
ACCOMPLISHMENTS
Developed Strategic Agenda FY 2003 The Council's first annual Strategic Planning meeting was a great success. The Council developed a Strategic Agenda for FY 2003 which includes a mission statement and goals and objectives. We revised the by-laws and established a philosophy statement, several working principals, and seven subcommittees.
Hired a part-time Executive Secretary Denise Wilson has been appointed to a full-time position with the VR Program and will continue to provide support for the day-to-day functions of the Council.
Advocated for position and salary upgrades for VR Counselors The SRC collaborated with the VR Program to successfully obtain position and salary upgrades for VR Counselors. These upgrades are initiatives to attract CRC qualified VR Counselors and to retain current counseling staff.
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FUNCTIONS & RESPONSIBILITIES:
VR Agency Information & Assessment Committee: Charles Martin, Chair Acts as the SRC's information gathering resource concerning the effectiveness of specific programs used in making recommendations to the VR Program.
Research, Evaluation, & Application Committee: Helen Hill, Chair Holds VR responsible for responding: To needs assessments and how it plans to address issues and concerns of VR consumers. To the results of the client satisfaction survey and plans for improving services.
Employer Committee: Annie Kwan and Lee Miller, Co-Chairs Partners with the VR Program in creating a network with the business community to help people with disabilities transition into employment.
Legislative Committee: Annette Bowling, Chair Works with state and federal legislators to secure adequate funding and keeps SRC members apprised of legislative issues affecting the VR Program and Rehabilitation Services.
Education & Mentor Committee: Tim Willis, Chair Assists the VR Program with enhancing its Transition Services to high school students with disabilities, and other mentoring programs.
Policy Committee: Ray Bishop, Chair Participates in and reviews the development of VR policies and plans, including the State Plan.
Human Resources Development Committee: Helen Hill, Chair Assists the VR Program with analyzing programs directed at educating, training, and retaining qualified VR staff, and employment programs for VR consumers.
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FUNCTIONS & RESPONSIBILITIES:

I t is a pleasure to be here to swear in the new members of the Georgia State Rehabilitation Council. One of the highest purposes of government is assisting individuals who are less advantaged or have greater needs than the general public.

We must do all we can to improve the

quality of life for Georgians with disabili-

ties, easing their burdens with services

designed for their special needs. We've

worked hard to make their lives a little

better. We established a Blue Ribbon

Governor Roy E. Barnes swears in members of the Georgia State Rehabilitation Council.

Task Force on Home and Community

Based Services to improve care to disabled

individuals and help them lead productive lives.

We maximized revenues by taking full advantage of available federal funds, which allowed us to invest in additional services. By doing so, we were able to make the largest single budget investment for home and community based services in the history of the state. As a result, more and more disabled individuals have moved from waiting lists to home and community centers, and we're on track to unlocking the waiting list for over 1,200 people throughout our state.

This improved care will deliver greater independence and a better support structure to help disabled individuals live, work, and play as active members of the community. However, this greater level of independence will only do so much if we do not help provide the opportunities disabled individuals need for success. That's why quality vocational rehabilitation services are so important. When disabled citizens find a job through vocational programs, they become more self-sufficient, productive members of society. Vocational rehabilitation services also provide our businesses with dependable employees and save taxpayers millions of dollars; it's a win-win program for Georgia.

The State Rehabilitation Council serves as a crucial resource for disabled individuals seeking a job. The Council advises the Assistant Commissioner of Rehabilitation Services in order to improve the quality of vocational programs and ensures that the agency meets every need of the disabled. These individuals have served as tireless advocates for disabled individuals, to enhance their quality of life. I have full confidence in their commitment to Georgians with disabilities and thank them for their willingness to serve on this Council.

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G eorgia Vocational Rehabilitation (VR) Program and the State Rehabilitation Council (SRC) completed the ongoing Client Satisfaction Survey for 2001 to determine the overall level of satisfaction of customers in the Vocational Rehabilitation Program. Dr. Ralph Crystal and Dr. Leslie Martin, both vocational rehabilitation consultants from the University of Kentucky, conducted the survey by using a telephone survey instrument developed by the Vocational Rehabilitation Program in conjunction with the State Rehabilitation Council.
The telephone survey activity consisted of conducting a pilot study with a random sample of 2,928 Georgia VR clients closed in status 26 (closed rehabilitated), status 28 (closed but not rehabilitated after work plan was initiated), and status 30 (closed not rehabilitated before work plan initiated). Of the 2,928 clients in the VR data base, a total of 507 clients participated in the survey, for a response rate of 18 percent.

1. Satisfaction with Participation in Decision Making A. Given options in the development of your work plan? 310 B. Involvement in developing your employment goal and services to achieve your goal. 307 C. Informed of choices of services and service providers? 297 D. Members of rehabilitation team in helping you to feel good about yourself and your participation in services? 306
2. Satisfaction with Interaction with VR Staff
A. VR Team work with developing your work plan? 413 B. VR staff consideration of your ideas and interests.
388 C. Communication and contact with VR Work Team?
366 D. Assistance with achieving my employment goal? 259 E. Availability when problems arose? 400 F. Awareness of disability issues, services, and employ-
ment? 291

SURVEY RESULTS
O verall, 65% of the survey respondents indicated that they were satisfied with the services they received from the Vocational Rehabilitation Program.
The results are presented within the context of the four satisfaction performance indicators specified by the Rehabilitation Service Administration to meet the requirements of the Rehabilitation Act of 1973, as amended:

3. Satisfaction with Services and Service Providers
A. Satisfaction with services received? 288 B. Work plan developed on a timely basis? 279
C. Services of work plan provided on a timely basis? 397 D. Services from provider agencies to which you were
referred? 279 E. Provided information about rights to the appeal proc-
ess through the Client Assistance Program? 295
F. Accessibility of programs, services, and employer? 370

1. Satisfaction with participation in decision making.
2. Satisfaction with interaction with vocational rehabilitation staff.
3. Satisfaction with services and service providers.
4. Satisfaction with employment outcome.

4. Satisfaction with Employment Outcome A. Services received with achieving employment outcome. 343 B. VR Staff help with obtaining employment goal? 373 C. Post employment follow-up services? 324 D. Satisfaction with job? 324 E. Job is related to client Work Plan goals? 266 G. Job fits client skills, abilities, and interests? 375

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G eorgia Vocational Rehabilitation Program and the State Rehabilitation Council enjoy an extremely positive and productive working relationship. The State Rehabilitation Council's recommendations have continued to assist the Vocational Rehabilitation Program in obtaining the important feedback and advice of the varying communities and constituencies it represents.
During the past year, the Council has provided the VR Program with a number of very helpful recommendations. The VR Program has accepted all of these recommendations and they have either been implemented or are in the process of implementation.
Implement initiatives geared toward expanding services for visually impaired consumers. The Georgia Department of Labor/ VR Program will be allocating more than $1 million to improve services to people who are blind or visually impaired. Among the initiatives to be implemented are:
Funding may be made available to Georgia colleges and universities to help assess their interest and capacity to establish a curriculum for training rehabilitation teachers, and orientation and mobility specialists. Stipends may be provided for individuals interested in obtaining their degrees and/or certification as rehabilitation teachers or orientation and mobility specialists.
Blind and visually impaired advocates and members of the State Rehabilitation Council will assist in the annual reviews of service providers to better ensure that concerns of consumers are addressed.
Establishment of a customer service unit for the VR Program, which will have a tollfree telephone number, staffed with two program assistants. The customer service unit will provide rehabilitation consumers a conduit for continuous customer feedback about services they need and receive.
Specialty counselors and statewide service representatives will be hired to develop service coalitions, Assistive Work Technology programs, individualized employment plans and other services to assist blind, deaf and deaf-blind consumers with their career needs.
Funds will be allocated for blind and visually impaired clients to obtain computer training and other independent living training as part of their rehabilitation plans.
Two mentors will be hired to coordinate services for blind/deaf-blind consumers on VR caseloads. A statewide coordinator for serving persons who are deaf will be recruited and hired to enhance quality of services to deaf consumers.
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FUNCTIONS & RESPONSIBILITIES:
Continue efforts to rollout statewide initiatives in support of the Strategic Agenda of the VR Program. The VR Program has developed seven initiatives targeted at improving the delivery of client services and the professional development of staff. Some of the initiatives have been rolled out statewide and others are being piloted in several regional offices.
Professional Role Development Initiative-- Focuses on how to support the Vocational Rehabilitation Program staff in meeting the highest expectations and requirements of their positions. The foundation of this initiative is the belief that for new employees to be successful, they need a foundation of not just "what we do" but "what the VR Program is" and "why we do what we do." The Professional Role Development team has developed two new employee orientation manuals: On-Boarding Handbook of General Knowledge and Mentoring Handbook. This initiative will address two key needs of the VR Program: (1) Succession Planning and Development, and (2) Staff Development and Training.
Partnering Initiative-- Addresses the systematic development of partnerships between the Vocational Rehabilitation Program and community organizations, including agencies that provide services to people seeking employment, and organizations that provide job training and employment opportunities.
Professionalism Initiative-- Focuses on rediscovering and rebuilding the "spirit of rehabilitation" in the Georgia VR Program. This initiative will focus on implementation of a statewide awards and recognition program to acknowledge the significant achievements of individual staff members in the performance of their duties and responsibilities.
Case Management and Quality Initiative-- Identifies newly defined standards of improving the system of organization and maintenance of client information within the VR case file. This initiative institutes a specific case quality management system which is designed to assist staff in monitoring cases through review, feedback and correction.
Transition-from-School-to-Work Initiative-- Embraces the vision of a seamless community service system for young people making a transition to work, post-secondary education, or independence and self-sufficiency. A review of transition agencies, services, and comparable benefits will be considered. Early education and integration of community services for transition referrals will be explored. A suggested transition model prototype will be created as a best practice model for Georgia.
Supported Employment Initiative-- Reviews internal and external programs and employment outcomes of VR customers receiving supported employment services. This review will include, but not be limited to, survey data collection from VR staff, supported employment providers, and input from other state rehabilitation programs and agencies. The initiative will include proposed recommendations for continuous quality improvement of Georgia's supported employment program.
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FUNCTI
Business Service Unit Initiative-- Addresses the organizational structure and streamlining processes which directly and indirectly impact the business and financial functionalities of the VR Program.
Continue to expand collaborative efforts with the Georgia Native American Vocational Rehabilitation Program. Georgia Department of Labor/ VR Program continues our cooperative relationship with the Lower Muskogee Creek Indian Tribe and provides disability assessment, evaluation, and referral services to clients of the tribe.
Continue evolution of Assistive Work Technology (AWT) programs and services. By serving over 2,000 VR clients in FY2002, the AWT unit doubled its reach in services. Five triregional teams provide a wide range of technology related assessment services for VR consumers. Rehabilitation engineers, rehabilitation technologists, occupational therapists, and rehabilitation technicians work as a team with VR counselors and their clientele to identify the most appropriate solution for each person. AWT services and the Tools for Life program were spotlighted as national models by Microsoft in its book, Accessible Technology in Today's Business. Two AWT liaisons to the VR Policy Committee helped to develop policies that reflect an understanding of technology and appropriate usage. AWT staff assisted all 53 Georgia Department of Labor Career Centers with installing and utilizing assistive technology devices to access information and services for Georgians with disabilities.
Continue to enhance strategies to address the availability of vocational rehabilitation services to Georgia's unserved and underserved populations. The Georgia Department of Labor (GDOL) opened a state-of-the art career center in Gwinnett County, which provides multilingual services. In addition to English, the primary languages used are Spanish, Vietnamese, and Mandarin. Interpretative services for American Sign Languages, and interpretative services for customers speaking other languages are also available. GDOL and VR employees who work in the new career center will continue to receive training in speaking Spanish, Vietnamese, Mandarin, and other languages. This initiative will allow GDOL and VR to better serve the growing Hispanic and Asian workforce in the Gwinnett County area.
The advice and involvement of the State Rehabilitation Council has been and continues to be one of the most vital aspects of the success of the VR Program in Georgia. We look forward to many years of continued partnership in serving the needs of Georgians with disabilities.
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I n celebration of October as National Disability Employment Awareness Month, the VR Program sponsored more than 100 celebrations and luncheons. Awards were presented to individuals and businesses for their exemplary efforts in promoting employment of Georgians with disabilities. Consumers of the VR Program were recognized for outstanding performance on the job. Businesses were honored for consistently including people with disabilities as a part of their diverse workforce.
Georgia High School/High Tech sites participated in National Disability Mentoring Day (NDMD) which provides job shadowing and hands-on career exploration opportunities for youths with disabilities. It creates a place for mentors and protgs to come together to learn firsthand about each other's interests, expectations, and experiences in the workplace. Mentoring offered by businesses throughout the state included Cingular Wireless, Agilent, Sun Trust Bank, Georgia Power Company, Georgia Department of Labor Career Centers, Childcare Network, Columbus State University, Coca-Cola Science Center, government agencies, and other corporations. Employers and HS/HT students were recognized at local awards events.
DISABILITY AND PARALYMPIC AWARENESS EVENT
O n October 23rd, the Georgia Sports Hall of Fame, in conjunction with the United States Disabled Athletes Fund (USDAF)/ Blaze Sports, hosted the Disability and Paralympic Awareness Event. Famous Paralympic gold medalists and Georgia Sports Hall of Fame inductees Tim Willis (blind long distance runner and SRC Member), Al Mead (lower extremity amputee), and Kai Schrameyer (wheelchair tennis) were recognized for their athletic achievements and contributions to the disability community.
Tim, Al, and Kai shared stories of their commitment and courage in striving to become champions and provided interactive paralympic demonstrations of the sports for which they received their medals. Over 150 preschool, elementary, middle school and high Paralympic Gold Medalists Tim Willis and Al
Mead with students with disabilities.
school students with disabilities and members of physical disability organizations were in attendance. Attendees were given a tour of the Georgia Sports Hall of Fame in Macon, and had the opportunity to view exhibit displays of noted Georgia athletes. Students attending this educational, instructional, and motivational program were inspired as they received an understanding of the true meaning of overcoming adversity, maintaining perseverance, and becoming a champion.
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I n collaboration with the Georgia Committee on Employment of People with Disabilities, Inc., the State Rehabilitation Council and the Georgia Department of Labor/ Vocational Rehabilitation Program hosted a series of successful events geared toward enhancing employment opportunities for Georgians with disabilities. SRC member, Lee Miller serves as President and CEO of the Georgia Committee. As liaison to the U. S. Department of Labor, Office of Disability Employment Policy, the Georgia Committee focused on two major statewide initiatives: the Georgia Business Leadership Network (GBLN) and High School/High Tech (HS/HT) Program.
GEORGIA BUSINESS LEADERSHIP NETWORK
T he Georgia Business Leadership Network (GBLN) is an employer-led endeavor that aims to promote best disability employment practices and enhance employment opportunities for Georgians with disabilities. Through the GBLN, employers partner with the VR Program to coordinate efforts and resources, identify the needs of the business community, provide educational forums relating to disability employment issues, and work to dismantle employment barriers for individuals with disabilities.
This year, GBLN officers attended the National Business Leadership Network Annual Summit at the U. S. Chamber of Commerce in Washington, DC. A presentation by SRC member Lee Miller on Georgia HS/HT was included in the summit.
GEORGIA HIGH SCHOOL/ HIGH TECH PROGRAM
G eorgia High School/High Tech (HS/HT) is an educational enrichment program for high school students with disabilities, empowering them to pursue careers in science, technology, and engineering. In partnership with the Georgia State Rehabilitation Council, the Georgia Departments of Education and Labor, the Governor's Council on Developmental Disabilities, and others, the Georgia Committee has implemented one of the most successful HS/HT programs in the nation. As a statewide grassroots organization, Georgia HS/HT leads the nation in programs statewide. Once again, HS/HT offered a diverse set of innovative activities that encouraged Georgia students with disabilities to become independent, productive members of the technology-driven workforce of the 21st Century.
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FUNCTIONS & RESPONSIBILITIES:
GRANT AWARDS
INFRASTRUCTURE GRANT: The Georgia Department of Labor has been awarded a two-year $250,000 competitive infrastructure grant by the U. S. Department of Labor to develop a model for expanding the quality and quantity of transitional services available to Georgia's high school students with disabilities throughout the state by leveraging the resources of the workforce development system, education, and business. The grant is managed by Rehabilitation Services. Ron Williams has been appointed as State Director. Ron has over 23 years of service with Rehabilitation Services and many years of experience with implementing HS/HT programs in the metropolitan Atlanta area.
AIR GEORGIA: The Georgia Committee received an Accessible Internet Rally (AIR) grant from the Southeast Disabilities and Business Technical Assistance Center (SE DBTAC) to train High School/High Tech students to develop accessible web-sites for people with disabilities. The grant helped fund an award winning web competition recognized by national media, which brings the community together around the important issues of access to the Internet for people with disabilities. The Rally challenges students to learn about the benefits, tools and techniques for accessible web design and to use what they learn in web competition. HS/HT students have an opportunity to compete for a $4,000 scholarship and other exciting awards. Many Georgia HS/HT sites have already signed up for this program. This program is receiving support and sponsorship from Knowbility and Microsoft. Lilah Morgan serves as AIR-Georgia's State Program Director.
PROGRAM HIGHLIGHTS
Four hundred thirty-five people attended the Annual HS/HT Statewide Conference held at the Jimmy Carter Presidential Center in Atlanta. In addition to noted national and state speakers, each HS/HT site gave a brief presentation of its activities. The solar car created by the Dougherty County HS/HT program was on exhibit at the conference.
Program Directors attended the Office of Disability Employment Policy's National HS/HT Conference in Washington, DC, and participated in one of two regional conferences sponsored by the National Collaborative on Workforce and Disability for Youth: one at the NASA Kennedy Space Center in Orlando, FL, and the other at Microsoft Corporate Headquarters in Redmond, WA.
HS/HT students are enrolled in post-secondary education at Savannah State University, Albany State University, Roosevelt Warm Springs Rehabilitation Training Center, and various technical colleges. These students are receiving post-secondary training in computer technology and other employment related skills.
HS/HT students in many areas are co-enrolled in their senior year with local technical colleges.
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FUNCTIONS & RESPONSIBILITIES:
PROGRAM ACTIVITIES
Each High School/High Tech (HS/HT) site is unique and may design its own program, as long as the core values of HS/HT are offered. Throughout the year, HS/HT students participated in numerous field trips to such sites as the University of Georgia Marine Biology Lab on Sapelo Island, Fort Discovery in Augusta, GA, Coca-Cola Space Center, Coca-Cola Museum, CNN Studios, Fuji Industries, Shaw Industries, Tennessee Aquarium, IMAX 3D Theater, and Marshall Space Center in Chattanooga, TN. Students also toured local technical colleges and universities including Georgia Perimeter College, Flint River Technical College, Moultrie Technical College, and Abraham Baldwin Agricultural College. Some examples of projects in place include:
Baldwin County created an ongoing Virtual Walk nature trail at Baldwin County High School (www.greenschools2003.edu). This project allows students to develop, renovate, and document the related vocational instructor nature trail through a Virtual Walk, which will be presented on a compact disc as a potential fundraiser. Students will enhance their computer skills (including learning how to coordinate global positions), develop organizational skills, learn presentation skills, enhance self-esteem, and gain insight into their individuality as well as team building skills.
Bibb County students participated in a job fair, visited the Coca-Cola Museum in Columbus, presented HS/HT to local business leaders and held a Parents' Reception at the historic Douglas Theater in Macon. The local school system assisted in marketing the program. The program receives support for site visits, job shadowing, and summer internships from the Macon-Bibb WIA Youth Council and the Macon-Bibb Office of Workforce Development.
Chatham County continued its computer training at Savannah State University and hosted guest speakers from the Georgia Department of Labor, among others.
Cobb County visited the Marshall Space Center, Tennessee Aquarium and IMAX 3D Theater in Chattanoogee, TN, and hosted guest speakers, including Agilent, introducing Career Perspectives and Job Searching Skills. Cobb receives support from an extensive advisory council and the local Workforce Investment Board.
DeKalb County forty plus students attended an all day tour of three technical colleges within the Metropolitan Atlanta: Atlanta Technical College, DeKalb Technical College, and Gwinnett Technical College. The students received information about the various curriculum/ career programs, entrance requirements, and financial aid.
Dodge/Bleckley/Telfair/Wheeler Counties collaborated with the Heart of Georgia Altamaha Workforce Investment Board for student services. A unique mentoring opportunity was given to one student who served in dual positions as a mayor and local manager of a Georgia Power facility. Other activities included mentorship at a Georgia Department of Labor Career Center, and CAN training and clinical rotation through a RESA Youth Apprenticeship.
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FUNCTIONS & RESPONSIBILITIES:
Dougherty County students and instructors were recognized by the Georgia General Assembly with a resolution acknowledging their accomplishments. Their visit included a special tour of the facility and a photo with Lieutenant Governor Mark Taylor as well as local representatives.
A pilot curriculum program has been established at Westover High School, complete with a computer lab donated by Albany State University through a previous grant from the National Aeronautics & Space Administration (NASA). The program has explored career options and interests of the students, as well as the science of robotics. Students participated in a career-planning workshop facilitated by the Georgia Department of Labor. A Career Interest Inventory was administered to identify the students' interests in specific career fields. Post-secondary students are mentoring the HS/HT students in a joint effort to acquaint the students with the campuses, students, and resources available on those campuses.
Three computer classes have been identified for HS/HT students to take during their senior year. They will graduate not only with a high school diploma, but with a certificate of completion from Albany Technical College in basic computer science.
Lowndes County is developing its own website.
Muscogee County is entering a collaborative agreement with Columbus Technical College for computer training. The students visited CNN, where they were guests of the CNN Talk Back Live program. They also joined Tift County students on a field trip to the Georgia Marine Biology Center on Sapelo Island.
Richmond County, at the invitation of the U. S. Department of Labor, presented a program on its newly revitalized HS/HT program. The program (which includes Columbia County) combines the support of the regional office of the Vocational Rehabilitation Program, the Society of Human Resource Managers, Georgia Department of Labor Employers Committee, the National Science Center Foundation, Columbia and Richmond County School Districts, the Mayor's Committee and other local and regional entities. Included in the program is development of a curriculum of job search skills. Savannah River Site, Radisson Riverfront Hotel, Dispute Resolution, General Dynamics, Medical College of Georgia, Augusta State University, and others are coordinating the training that employers will offer the school system. Medical College of Georgia, Savannah River Site and General Dynamics are reserving summer internships for 2003.
Tift County presented HS/HT to local business leaders, collaborated with the Sunbelt Consortium on a Career Academy (a work readiness skills camp), participated in Interviewing Skills training with Rehabilitation Services staff, partnered with Muscogee County HS/HT for educational opportunities, and honored Tift County High School principal Mike Duck for his support of students with disabilities and particularly the HS/HT program. Among the field trips were visits to the University of Georgia Marine Biology Center on Sapelo Island, Moultrie Technical College, and Abraham Baldwin Agricultural College. Guest speakers included college students with an array of disabilities.
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FUNCTIONS & RESPONSIBILITIES:
INTERNSHIP PROGRAMS
HS/HT students participated in summer internship programs where they gained experience in completing employment applications and received employee training, preparation for work readiness, occupational skills training, and development of leadership and job social skills. Examples of internship programs offered included:
ADP Atlanta-- Internships in the Human Resources Department, the Affirmative Action Office, and the Atlanta Industry Liaison Group. The students worked on the database for contractors who do business with ADP.
Davidson & Company-- A five-week internship in which HS/HT students learned digital imaging, retouching photos, photo illustration, photo shooting, visual effects and composing, and 3-D illustration.
Tommy Nobis Center-- An eight-week internship in which HS/HT students served as mentor/supervisors to twenty WIA clients of the Center. The students assisted the clients in enhancing their computer skills by providing supervision in utilizing word processing programs, creating Microsoft Powerpoint presentations and e-mails, and conducting Internet research.
United Parcel Services (UPS)-- Internships in the Human Resource Department. Students gained hands-on experience with using MS Office products such as Word, Excel, and Powerpoint.
A local WIB grant was awarded to support the Dougherty County HS/HT summer internship program through work incentive monies. Summer internships for HS/HT students are being coordinated through members of the Albany Business Leadership Network.

Southwest HS/HT students at Flint River Technical College.

Valdosta HS/HT students presenting a powerpoint presentation called "Changing Technologies" at the Annual HS/HT Statewide Conference.

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FUNCTIONS & RESPONSIBILITIES:
CORNELIUS BUTLER HELPS LAUNCH FEDERAL WEBSITE FOR PEOPLE WITH DISABILITIES
C ornelius Butler, a Vocational Rehabilitation Program graduate of Georgia's High School/High Tech and Youth Leadership programs, attended the U. S. Department of Labor's National Disability Mentoring Day Banquet. Cornelius was honored at the White House by helping to unveil DisabilityInfo.gov, a Section 508 compliant website for the U.S. Department of Labor. Cornelius assisted U. S. Secretary of Labor Elaine Chao with launching the website which provides one-stop access to government disability information and resources, as well as updates on President Bush's New Freedom Initiative.
Butler, 21, also serves as a member of the Presidential Cornelius Butler, left, demonstrates the new DisabilityInfo.gov webTask Force for the Employment of Youth with Dis- site for U. S. Labor Secretary Elaine Chao. abilities Youth Advisory Council. In that capacity, he helps make recommendations to the Secretary of Labor on ways to improve employment of youths with disabilities.
COMMENTS FROM THE FIELD
Atlanta Public Schools: "The HS/HT program is wonderful, extremely enriching to the students, and I am so grateful our students are involved in it. Our students are so motivated with this program. I have one student who will receive two diploma seals. All of my students in HS/HT are just beaming!!! Thank you HS/HT for setting these students on fire!!!" Annie Jackson, Program Coordinator
DeKalb County HS/HT: "As a result of tours to local technical colleges, our students now have a hope for future education. Several students had all but given up on school until they learned what is available at local technical colleges. They were thrilled to learn that the HOPE scholarships may pay for most of their education costs. We plan to bring as many students as possible again this year on this tour." Ted Seissen, Program Coordinator
Muscogee County HS/HT: "In the overall Special Education population, the dropout rate fluctuates between 25 and 30 percent annually. During the last four years of our High School/High Tech program, I have not had any students in the program drop out of school. There must be some motivation to stay in school for our students and the only other variable is that they are in the High School/High Tech Program." Al Weaver, Program Coordinator
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T he Georgia Department of Labor/ Vocational Rehabilitation Program provides services to help persons with disabilities prepare for, start, and maintain competitive employment, thus becoming productive and independent citizens in their communities. At VR we value what we do, and do what we value. Through our actions, we strive to earn and maintain the highest degree of respect from our customers.

The VR Program is consisted of twelve regions and

fifty-four hub offices serving individuals with all types

of physical and mental disabilities throughout the state.

VR's staff is truly committed to assisting our

consumers with obtaining vocational success and self-

sufficiency through evaluation, planning, provision of

services necessary to participate in employment, and

comprehensive support during and after the process.

Georgia employs approximately 280 vocational

rehabilitation counselors who work individually with

consumers to help them identify goals and implement

Individual Plans for Employment (IPE) that meet their

specific vocational needs. Based on an individual's
unique employment needs, services provided may Assisting Georgians with

include vocational evaluation, counseling and guidance, work adjustment training, supported employment, work

Disabilities to Work!

readiness training, on-the-job training, job placement,

assistive technology, vocational and technical training, job coaching, and other types of customized

assistance.

VR also works in partnership with the business community to provide services to employers such as disability awareness training, accessibility assessments, on-site job assessments, job analysis studies, assistive work technology guidance, referral and support of qualified employees, and professional consultation.

Successful employment and independence of Georgians with disabilities is essential to maintaining a stable economy. The cost of vocational rehabilitation services is paid back to the public in increased tax revenues, employment taxes, and a more stable and diverse workforce. The Vocational Rehabilitation Program is extremely proud of the competence of its staff and is highly committed to the success of its consumers.

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FUNCTIONS & RESPONSIBILITIES:

MISSION: Assist people with disabilities to work. VISION: A workforce development system that serves Georgians with disabilities.

GOAL #1:

INCREASE ORGANIZATIONAL EFFECTIVENESS
Make VR a great place to work and to serve people with disabilities. Reduce voluntary separations. Increase employee productivity.

Strategy #1: Design an organizational structure that challenges and supports staff professional growth and performance quality.

Strategy #2: Create a work environment that inspires and enables staff to serve customers and achieve goals.

GOAL #2:

ENHANCE SERVICE CAPACITY
Serve more clients and employers with more resources. Expand VR client base. Diversify funding sources. Improve client and employer satisfaction.

Strategy #1: Identify new clients and better serve existing clients.

Strategy #2: Create new services and improve existing services.

GOAL #3: DEVELOP MARKET POTENTIAL AND POSITIONING
Broaden the services of the VR community (expand market partners' opportunities to serve VR clients).
Increase VR participation with WIA and Ticket to Work partners in one-stops. Leverage advocacy and support for VR within the disability community.
Strategy #1: Establish VR state office leadership in employment of persons with disabilities.
Strategy #2: Establish regional leadership for service improvement with strategic partners and providers.

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FUNCTIONS & RESPONSIBILITIES:

THE VOCATIONAL REHABILITATION PROCESS

T he rehabilitation process begins when an individual applies for services from the Follow-Up

Vocational Rehabilitation Program. An application form is completed and an

Services

intake interview is held to explore the individual's medical, social, financial,

Provided

educational, and vocational experiences. This is an opportunity to explore the applicant's skills, abilities, and interests, and to address his/her specific rehabilitation needs. When necessary, further assessment is conducted of the individual's barriers to employment to establish eligibility for

Case Closed Follow-U p Successfully Services Rehabilitated Provided

services. Once eligibility is established, the participant and his/her rehabilitation counselor work together to develop an Individual Plan for Employment (IPE). This plan describes the services that

ClientObtained Employment

are needed to assist the individual with achieving his/her employment goal. Each participant's program is individually tailored to assure that he/she is provided the services

Employment Services Provided

necessary to achieve his/her goals. Depending on the services needed, the program can last anywhere from a few months to several years. Prior to

IPE Developed

closure as successfully rehabilitated, rehabilitation counselors provide follow-up

Eligibility Determined

services to assure that the consumer is

satisfied with his/her employment

situation. Advocacy services are

Assessment

available through the Georgia

Client Assistance Program throughout the term of the individual's involvement

Intake Interview

with the Georgia

Department of Labor/ Vocational Rehabilitation Program.

Application Taken

20,000 15,000 10,000
5,000

VR Program Service Trends 15,307 14,741 July 1, 2001-June 30, 2002

8,321 4,921

3,902

0 Referrals

Work Plans Rehabilitated

Referrals

Applications

Clients Working Rehabilitated

Work Plans

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FUNCTIONS & RESPONSIBILITIES:
TICKET TO WORK AND SELF-SUFFICIENCY PROGRAM
G eorgia has been chosen by the Social Security Administration (SSA) as one of the twenty-one states to participate in the second phase of implementing the "Ticket to Work" Program. This program provides beneficiaries of Supplemental Security Income (SSI) and Social Security Disability Insurance (SSDI) greater choices in receiving employment, vocational, and other services they need to go to work and/or increase their earnings from work, and reduce their dependency on cash benefits programs. The program also allows participants to maintain their social security cash benefits and Medicare coverage while working.
In Georgia it is estimated that nearly 250,000 individuals will receive a "Ticket." These individuals will have a choice of SSA approved Employment Networks throughout the State from which to obtain their vocational rehabilitation services, one of which is the Georgia Department of Labor/ Vocational Rehabilitation Program. Although use of the ticket is voluntary, the expectation is that there will be a large number of SSI and SSDI eligible individuals who will contact Employment Networks seeking information and services through the "ticket program." The VR Program is actively educating its staff, consumers, service providers, advocacy groups, and various state agencies about the program in an effort to forge new and innovative relationships so that individuals will have the best opportunities available when seeking employment.
BENEFITS PLANNING, ASSISTANCE & OUTREACH PROJECT
A s a participant in a cooperative agreement with the Social Security Administration, the VR Program's Special Projects Unit houses the Benefits Planning, Assistance, and Outreach (BPAO) project, known as Georgia Rehabilitation OUtreach Program (GROUP). The GROUP/BPAO project has a staff of Benefits Specialists who provide information and assistance to Social Security beneficiaries with disabilities (including transition-to-work aged youths) on how employment will impact their Social Security and state benefits, thus allowing them to make informed choices about work.
GROUP is one of three agencies in Georgia participating in this cooperative agreement. GROUP provides services in 98 rural Georgia counties, Shepherd's Benefits Navigator provides services in 43 Georgia counties (including Metro Atlanta), and Walton Options' Project 20/20 provides services in 17 east Georgia counties. In collaboration with Georgia Protection & Advocacy for Beneficiaries of Social Security, these three entities have joined alliances to form the Georgia Ticket to Work Task Force.
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FUNCTIONS & RESPONSIBILITIES:
DEPARTMENT OF EDUCATION
T he Vocational Rehabilitation Program enjoys a strong and effective partnership with the Georgia Department of Education (DOE). A cooperative agreement has been established to make certain that cooperation and collaboration exist in implementing and maintaining a delivery system of vocational rehabilitation services to eligible students with disabilities.
Understanding that education and employment are critical components to achieving independence and self-sufficiency, providing outreach services to students with disabilities is a top priority for the VR Program. This includes ensuring that eligible students with disabilities who receive special education services and those who participate in general education are provided equal access to vocational rehabilitation services. In FYO2, 6,888 students with disabilities received a variety of services through the VR Program. Of those, an estimated 653 students were successfully rehabilitated.
DEPARTMENT OF TECHNICAL AND ADULT EDUCATION
A n effort to expand post-secondary options for students with disabilities has been a focus of the VR Program, and a fruitful partnership has developed with the Department of Technical and Adult Education (DTAE). VR staff worked with Learning Disabled Adults of Georgia to develop the Learning Disabilities Pilot Project that is funded by DTAE. The goal is to ensure that technical colleges provide appropriate services and accommodations for students with documented learning disabilities. Approximately 100 students have been screened, tested and have benefitted from vocational rehabilitation services.
Enhancing Technical Education for Career Heights (E-TECH) is another project that expands postsecondary options for students with disabilities. E-TECH provides the opportunity for students with disabilities who would not usually qualify to be able to attend a technical college. Through E-TECH, fifteen qualified VR clients who are students with disabilities are receiving hands-on training and marketable skills at Atlanta Technical College in specific career areas. These areas include Business Office Technology, Culinary Arts, Early Childhood Education, and Skilled Trades (Carpentry, Automotive Technology, Appliance Repair, and Computer Technology). VR staff participates on the Atlanta Technical College Disability Advisory Board.
STATEWIDE INDEPENDENT LIVING COUNCIL (SILC)
T he Georgia Statewide Independent Living Council (SILC) works with Rehabilitation Services/VR Program to develop the State Plan for Independent Living. A major part of this plan includes "the development of a network of Centers for Independent Living (CIL), private, non-profit, community-based corporations that assist people with significant disabilities to live more independently and reach their goals to independence. CILs assist people with all types of disabilities by providing the following core services: information and referral, peer support, independent living skills training, and advocacy." In addition to these core services, CILs may provide other independent living services such as home modification, orientation and mobility, outreach to nursing homes, assistive technology, computer training skills, etc.
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FUNCTIONS & RESPONSIBILITIES:
During FY2002, the Georgia CILs provided independent living services to 1,422 Georgians with significant disabilities.
In an effort to maintain and strengthen this partnership and to further the common goal of providing the best possible services to Georgians with disabilities, the VR program and the Georgia Independent Living Network entered into a cooperative agreement. The IL Network includes The Statewide Independent Living Council of GA, disABILITY Link, Living Independence for Everyone, Walton Options for Independent Living, Disability Connections, Access Center for Independent Living, Bainbridge Advocacy Individual Network, and Bridges to Independence.
LOWER MUSKOGEE CREEK INDIAN TRIBE, SECTION 121 PROGRAM
S ection 121 of the Rehabilitation Act addresses the Vocational Rehabilitation needs of American Indians with disabilities who reside on or near federal or state reservations, and who are members of a state or federal tribe. The American Indian Vocational Rehabilitation Project arose from the fact that while American Indians had one of the highest disability profiles in the country, they were the least successfully served by state vocational rehabilitation agencies nationwide.
The Muskogee Vocational Rehabilitation (MVR) Program aims to empower American Indians with disabilities to maximize employment, economic self-sufficiency, independence, and inclusion and integration into society. The tribe's wellness training program encourages family members to work with the rehabilitation clients toward their rehabilitation. Since the majority of the tribe's clients are significantly disabled and unable to work, the MVR Program provides entrepreneur training and seminars, instructed by Muskogee tribal elders, in native crafts such as pottery, clothing, beadwork, and finger weaving, which may substantiate self-employment.
Section 121 programs are mandated to establish a cooperative agreement with the appropriate state vocational rehabilitation agency. The Muskogee Vocational Rehabilitation Program has established this cooperative relationship with the Georgia Department of Labor/ VR Program to provide disability assessment, evaluation, and referral services to clients of the Muskogee Creek Tribe. During FY 2002, MVR served twenty-three consumers. Nineteen American Indian consumers were served in an individualized plans for employment, and eight were assisted with obtaining success through employment. MVR maintained one-hundred percent successful closure for FY2002.
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FUNCTIONS & RESPONSIBILITIES:
DIVISION OF FAMILY & CHILDREN SERVICES/TANF
T he Georgia Department of Labor, Rehabilitation Services/ Vocational Rehabilitation Program has a contract with the Department of Human Resources, Division of Family & Children Services (DFCS) to provide assessments to Georgia Temporary Assistance for Needy Families (TANF) recipients.
In SFY2002, VR offered assessment services for a total of 6,724 TANF recipients; 1,689 referrals were carried over from SFY01. There were 5,035 new referrals for SFY02. Of these referrals, assessments were completed for 2,861 recipients; 1,473 were integrated into the VR Program; and 1,388 were referred back to DFCS with recommendations for services. The assessment process was discontinued for 3,075 of the referrals. Seven hundred eighty-eight referrals were carried forward to SFY03.
Sixty-eight percent of the clients completing assessment in SFY02 were determined to have a disability: 38% were found to have mental impairments (psychosis, neurosis, personality disorder, etc.), and 23% were found to exhibit mental retardation. Based on similar findings in prior years, DFCS entered into contracts with the Georgia Division of Mental Health, Development Disabilities, and Addictive Diseases (MHDDAD) to ensure that services would be available to TANF recipients who were identified as having mental health or mental retardation issues. Fifty-one percent of the TANF recipients assessed in SFY02 were determined to be eligible for VR services.
During SFY02, 2,713 TANF recipients determined as VR eligible through the assessment process participated in various rehabilitation activities. Examples of services implemented with these clients are as follows:

Activities Assistive Work Technology Counseling and Guidance Job Development Job Placement Mental Restoration Physical Restoration Medical Treatment for NonPermanent Conditions College Vocational Training

# of Clients

Activity

7

Job Skills Training

773 Literacy Training

170 High School/High Tech

262 Personal/Social Adjustment

142 Work Adjustment

87

Job Coaching

15

Job Readiness

3

Self Employment

56

Other

# of Clients 205 30 23 60 261 46 327
2 126

In SFY02, 132 TANF cases referred through the VR TANF program were closed as successfully rehabilitated.

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T he Client Assistance Program (CAP) is a federally funded program that provides information, assistance and advocacy to applicants and consumers with disabilities who are applying for and receiving services funded under the Rehabilitation Act of 1973, as amended. The Law Office of Charles L. Martin administers CAP in a manner that informs and empowers people with disabilities to fully understand and exercise their rights to services. As an ombudsman/advocacy service agency, CAP assists Georgians with disabilities in being full partners in the development of their individual rehabilitation programs by providing:
Advice about their rights and responsibilities in the process of obtaining rehabilitation services.
Assistance in improving communication and relationships with projects, programs, rehabilitation counselors, supervisors, and community rehabilitation providers.
Explanation of rehabilitation services and rights to benefits under Title I of the Americans with Disabilities Act.
Identification of problem areas in the delivery of rehabilitation services and developing strategies to resolve disagreements through mediation and negotiation.
Representation in the appeal process when requested, during disagreements about rehabilitation services being provided or denial of services.
Information and referral to other public and private agencies when clients may not be eligible for rehabilitation services.
Through these services, CAP strives to assure that people with disabilities are allowed to make informed choices throughout the vocational rehabilitation and independent living processes and are treated with dignity and respect.
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FUNCTIONS & RESPONSIBILITIES:
DISABILITIES OF CAP CLIENTS

Disabilities of Clients

# of Clients

Blindness (both eyes)

20

All other disabilities (besides those listed)

19

Mental Illness

13

Orthopedic Impairments

11

Specific Learning Disabilities

10

Other Visual Impairments

8

Neurological Disorders

6

Deaf-Blind

5

Traumatic Brain Injury

3

Disability Not Known

2

HIV/AIDS Positive

2

Heart and other circulatory conditions

2

Absence of extremities

2

Deafness

2

Mental Retardation

1

Hard of Hearing

1

CLIENT SATISFACTION SURVEY
A client satisfaction survey was mailed to the 57 clients who closed their CAP cases. A total of 25 surveys were returned with the following results:

Satisfaction with CAP services: Very Satisfied--18 clients Not Satisfied-- 2 clients Satisfied-- 5 clients
Would use CAP again: Yes-- 23 clients No-- 2 clients

AGE OF CAP CLIENTS
21 and younger-- 17 clients 22-40 years old-- 43 clients 41-64 years old-- 44 clients 65 and older-- 1 client

GENDER OF CAP CLIENTS
Female-- 64 clients Male-- 41 clients

REASONS FOR CLOSING CAP CASES

Fully Favorable- 75% Issue Moot- 2% Client Dropped- 3% Partially Favorable- 3%

No Cooperation- 9% Lost Appeal- 3% Client Request- 3% Unidentified- 3%

OUTCOME ACHIEVED

Communication Re-Established- 62% New Counselor- 2% Agency Acceded- 13% Eligibility Expedited- 2% Application Made- 4% Rights Explained- 4% Other (unidentified)- 13%
PROBLEM AREAS

Communication- 32% Information- 36% Application Made- 1%

VR S ervices- 31% Eligibility- 1%

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IT TAKES A TEAM TO FULFILL A DREAM
M atthew Ferguson was born with cerebral palsy, mild mental retardation, and a hearing impairment. He struggles through life doing things that most people take for granted. He has difficulty comprehending, communicating, standing, and walking, but even with his limitations he is an inspiration to his family, friends, teachers and fellow students.
Matthew became involved with the VR Program as a special education student at Dade County High School. While in high school, he participated in the school's Community Based Vocational Instruction Program in which he gained valuable work experience by working for various businesses in the community. His VR counselor and work preparation technician taught him how to complete an employment application and provided him with other successful employment training skills such as interviewing, interacting appropriately with co-workers and supervisors, following instructions, and the importance of work quality and quantity.
In May 2000, Matthew graduated from high school and wanted to learn how to drive. VR assisted him by paying for a driver evaluation and training program through Siskin Hospital for Physical Rehabilitation. He completed the driver-training program and is now able to drive. In August 2002, Matthew began work as a kitchen helper with Aramark Food Service at Covenant College.
GIVING BACK IS SUCCESS
H olly Payne was voted "Client of the Year" by the VR Program staff in Region 2. At the age of 15 months old, Holly was diagnosed with Spinal Muscular Atrophy and was not expected to live more than three years.
In 1996, during her senior year at White County High School, Holly became involved with the VR Program and was very excited about what the future held. With the guidance and support of her VR support team, Holly received her Master's Degree in Public Administration from North Georgia College & State University. She currently teaches computer science courses at her alma mater. Several graduates have written letters citing Holly as a person who significantly contributed to their success and dramatically influenced their lives. Giving back is important to Holly.
In addition to achieving her educational goal, Holly wanted to be able to drive. With the assistance of her VR counselor and the Assistive Work Technology team, Holly finally received the van she had dreamed of since childhood, fully equipped and modified with all the technological gadgets she needs to drive.
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FUNCTIONS & RESPONSIBILITIES: VR SERVICES LEVEL THE PLAYING FIELD

A lice Stacey applied for vocational rehabilitation services in 1999, while she was a senior at McIntosh High School in Fayette County. Alice has a learning disability, is hearing and visually impaired, and uses a guide dog. She was referred to VR by the school guidance counselor because the school administration did not know how to handle a student with a guide dog. Alice's VR counselor provided advice to the school principal and guidance counselor on how to treat and interact with a guide dog in daily school life.

Alice Stacy with her guide dog Malcolm.
who are mildly mentally disabled.

After graduating from high school, Alice enrolled in Gordon College where she maintained a "B" average. During 2002, she transferred to West Georgia College and is majoring in Pre-Special Education. She plans to work with young children, kindergarten through fifth grade,

With vocational rehabilitation services, Alice is living and learning as an independent person. VR assisted with modifying her dormitory room to accommodate her special needs and provided Assistive Work Technology equipment. VR purchased the equipment Alice needed to participate in college level courses. The Type and Speak, portable FM receiver system, portable closed circuit television, scanner, and scientific calculator with a view screener, leveled the playing field for Alice. Through the assistance of counseling, WorkTec, and the AWT staff of the VR Program, Alice has entered collegiate life and has become a successful student.

TAKING THE RIDE AGAIN
V icky Stewart was referred to the VR Program after suffering injuries of C-7 incomplete as a result of a riding accident in a rodeo competition. At that point Ms. Stewart realized, "Independence is a very important part of my life, along with working and earning my own way. The injury is affecting my abilities in all three areas of my life."
Ms. Stewart requested the assistance of the VR Program for a van lift, help in coordination of her physical therapy and occupational therapy, and job placement services. A Rehabilitation Technologist assessed Vicky's need for the van lift and provided her with information on better negotiation of her environment for work and life at home.
With VR's assistance, Vicky returned to work as a Customer Service/Sales Representative at Landstar Ranger. She states, "I have a feeling of independence, am not as dependent on other people for my needs and am a productive citizen." She has even ordered a new saddle to return to riding horses again. New technology even extends to the riding industry, and as a result Ms. Stewart can live life to the fullest and return to her lifelong love of horses and competition.

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FUNCTIONS & RESPONSIBILITIES:
STRONG WORK ETHICS OPEN DOOR TO EMPLOYMENT
W illiam Dunn was a senior at Apalachee High School when he was put on the VR caseload. He has a diagnosis of moderate intellectual impairment, diabetes and a seizure disorder. William, a rather quiet and shy young man with a pleasant easy going manner, had a strong desire to work. William had done a little janitorial work in the high school cafeteria and had determined this was the kind of work he wanted to do when he graduated. William's goal was to work, even though no one in his family was employed and all received Social Security cash benefits.
Through a Community Work Adjustment Training (CWAT) program, William was hired as a custodian's helper at Statham Elementary School in Statham, Georgia. William was so excited about his new job that he had to be made to take breaks and began to sleep wearing his employee ID badge. Mr. James "Mike" Mize, the school's principal, was very pleased with William's work ethic and performance, and described him as a loyal and hard working employee. On July 1, 2002, William was hired as a part-time custodian; he receives full health care and dental insurance and is eligible for all other employee benefits.
A WORK PLAN THAT WORKS
D r. Ronnie Blount was referred to the VR Program by the Georgia Department of Labor Career Center in Milledgeville, Georgia. Dr. Blount has a number of residual disabilities resulting from a stroke. He has a very severe speech impediment as well as problems with ambulation, coordination, and balance. Prior to the stroke, Dr. Blount was a practicing psychiatrist.
Dr. Blount and his VR counselor developed a work plan with the goal of returning to work in the field of psychiatry. To help him reach his goal, VR provided medical treatment for speech, physical therapy, assistive work technology, driver training from the Shepherd Center, vehicle modification, and job placement services.
Dr. Blount continues to receive services under his VR work plan and his business continues to show a monthly profit. It is expected that his income will also continue to increase when he obtains transportation to travel to other locations to serve clients. Dr. Blount attributes his business success to his desire and willingness to serve clients who need affordable psychiatric services. His practice serves recipients on Medicare and Medicaid, and he has expressed a strong desire to work with VR clients who need psychiatric services.
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FUNCTIONS & RESPONSIBILITIES: TAKING STEPS TO A FULFILLING FUTURE
M amie Westley has learning and reading disabilities which have resulted in her spending a lifetime with self-doubt and low selfesteem. Mamie's VR counselor worked with her on improving her selfesteem in hopes that she would realize her potential to succeed. With counseling, guidance, and strong encouragement from both her VR counselor and Marty Hegler of Augusta Technical College, Mamie enrolled in the Cosmetology program at Augusta Tech.
Mamie completed the Cosmetology training program and graduated from Augusta Technical College in October 2002, and gained self-confidence in her ability to succeed. She has taken and passed the practical section of the cosmetology examination. She did not pass the written section of the examination (missed by four points) and is scheduled to retake the test soon.
Mamie returned to Augusta Technical College, enrolled in and completed the nail technician program in an effort to broaden her cosmetology skills. She has established a business relationship with a well known cosmetologist in the Augusta area and will begin working in his salon as soon as she passes the written section of the cosmetology state board exam. She wants to consider this and other opportunities that will enable her to establish her own customer base, which will ultimately lead to starting her own business.
HAVE JOB WILL TRAVEL
A 36 year old mother of one child came to VR because she wanted a better life. Her disability is spina bifida and she has had multiple surgeries and health problems during her time with VR. Her VR counselor maintained her as an active client until her condition stabilized and she was ready for work. Her VR work team, including her VR counselor, work preparation technician, and account representative, assisted her with job readiness and job placement.
She was referred to several employment opportunities before the right job match was made. She is currently employed as a 411 Call Center Operator with BellSouth in Columbus. The employer immediately made some structural changes to the entrance of the work site to ensure that she had access. Reports from BellSouth indicate that she is an excellent employee. The client continues to live in rural Talbotton, Georgia, but she is more than willing to make the commute since she has begun her career with BellSouth.
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FUNCTIONS & RESPONSIBILITIES:
THE ROAD TO INDEPENDENCE
L . Green was referred to Vocational Rehabilitation by the Division of Family & Children Services in Dublin, Georgia. She has a disability of stable status post multiple abdominal surgeries and osteoarthritis and receives SSI benefits. She expressed her desire to become a Certified Nursing Assistant (CNA) and enrolled in the Medical Assistance Program at the Heart of Georgia Technical College in Dublin.
After receiving her certification in June 2002, her Account Representative assisted her with obtaining a CNA position at the Lakeview Retirement Center where she works 24-36 hours per week.
Ms. Green's VR Counselor provided valuable support to her as she adjusted to the world of work. VR purchased Ms. Green's uniforms and shoes required for work, as well as prescriptive eyeglasses. While she still receives partial SSI benefits and Medicaid, Ms. Green says it feels good to be on the road to independence, enjoys her work, and is happy with her work hours.
TANF, PRIMUS INDUSTRIES, GOODWILL & VOCATIONAL REHABILITATION COMING TOGETHER FOR SUCCESS
V onda Lyons, single parent of two boys and TANF recipient, sought the services of the Vocational Rehabilitation Program because she desperately desired to work. VR referred Ms. Lyon to Primus Industries for assistance with supportive employment. She was assigned to the clean-up crew and her work performance was outstanding. After a short time, she was asked to supervise and train other crew members. When the job ended Vonda held several temporary job assignments.
Eventually Vonda was referred to Goodwill Industries of South Georgia for job training services and employment at the local Marine Base. She was excited about the possibility of working on the base. All reports from her supervisor have been glowing. She is an excellent employee and is proud to be working. She calls periodically to check in and share how well she is doing.
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FUNCTIONS & RESPONSIBILITIES: EMPLOYER GIVES MORE THAN JUST A JOB
T oby Ware has a strong desire to work and succeed in all his efforts. He contacted the VR Program in Waycross, Georgia for assistance with job training and job placement services.
Prior to coming to VR, Toby worked at other jobs but was unsuccessful at them. His VR work team placed him in an on-the-job training program at Friendly Express Convenience Store in Waycross. After completing his training program, Toby was hired by Friendly Express as a regular employee.
Toby and Tammy Allen (Regional Manager for Friendly Express) were special guests at a legislative breakfast sponsored by the Georgia Rehabilitation Association. State legislators and local officials were provided information from local businesses on how they have benefited from their partnership with the Vocational Rehabilitation Program. Ms. Allen gave a short commentary on how satisfied she has been with the VR Program. She understands that often she is giving someone more than just a job; she is giving them a life!
A CHANCE TO SUCCEED
A dam Roberts is 21 years old and has autism. During his junior year at Jenkins High School in Savannah, Georgia, his teacher referred him to the VR Program for career preparation services. VR funded comprehensive vocational evaluation and job coaching services for Adam through Goodwill Industries of the Coastal Empire.
While in the 11th grade, Adam participated in the High School/High Tech computer lab classes and summer internship program funded by Job Training Unlimited. His VR work team assisted him with obtaining several jobs. He worked as a Library Assistant in the Circulation Department at the local Live Oak Library, and as an Office Assistant with the local American Diabetes Association.
Even with Adam's severe disability, he worked well at each site and everyone liked him. The VR Account Representative contacted the Staffing Specialist with the U. S. Army Corps of Engineers about a clerical position. Less than a month later, a manager at the Savannah River Plant wanted to give Adam a try. VR's Account Representative certified Adam for the Schedule A Program and did a job site evaluation, indicating that Adam could do the job. The Assistive Work Technology team provided an AWT assessment.
Adam works full-time as an Engineering Aide and continues to receive long-term support through job coaching from American Works. He has excellent work ethics and is very focused on enhancing his computer skills. Adam is so excited about this opportunity that he continues to ask for more work. He and his parents are very satisfied with his employment opportunities.
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Annette T. Bowling SRC Chairperson
Raymond Bishop Vice-Chairperson
Cynthia Ashby Department of Education

A nnette T. Bowling currently serves as Executive Director of the Albany Advocacy Resource Center. Annette Bowling is Georgia's strongest advocate for rehabilitation and disability services issues, and serves in various capacities.
She won the Chairperson's Award presented by the American Rehabilitation Association. She currently serves as co-chair of the Governor's Blue Ribbon Task Force on Com-

munity-Based Services, is a board member of the Georgia Academy for Children and Youth Professionals, and a board member of the Traumatic Brain Injury and Spinal Cord Trust Authority.
She has won numerous state and national awards for her work in the field of Mental Retardation, Mental Health & Substance Abuse, and physical disabilities.

R aymond Bishop is the President of Goodwill Industries of North Georgia, Inc.
Goodwill Industries of North Georgia, Inc., is one of Georgia's largest nonprofit providers of employment and training services for people with disabilities and other disadvantaging conditions, such as welfare dependency, illiteracy, criminal history, and homelessness.

He currently serves as President of the DeKalb Workforce Center, Treasurer of the Georgia Association of Goodwill, and is a member of the Board of Directors for the Georgia Association of Rehabilitation Facilities.
Ray received his BBA in Marketing from Florida Atlantic University and his MA in History and Humanities from Florida State University.

C ynthia Ashby is director of state schools for the Georgia Department of Education (DOE), where she manages three schools for the deaf and blind.
She began her career with the Department of Education in 1975 as a teacher at the Atlanta Area School for the Deaf (AASD). She was promoted to Early Childhood Education Supervisor in 1980, principal in 1985, and superintendent of AASD in 1991.

Dr. Ashby serves on the Board of Directors of the Conference on Educational Administrators of Schools and Programs for the Deaf, and the Gallaudet Pre-College National Advisory Panel. She is a member of the Convention of American Instructors for the Deaf, Early Intervention, and Metro Consultants for the Hearing Impaired. Most recently, she was appointed to the Gallaudet University Board of Trustees.

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FUNCTIONS & RESPONSIBILITIES:
L aVerne Bomar has worked on behalf of individuals with disabilities for over 33 years and is a voice for her adult son with a disability. She is co-founder and Director of Administration for Parents Educating Parents & Professionals, Inc., a non-profit organization working to improve education and life choice for individuals with disabilities.

2001, she was honored for excellent advocacy in building the dream of success for children by the Technical Alliance for Parent Centers. She was a member of the working committee for the Reauthorization of IDEA (Individuals with Disabilities Education Act) and participated in the endorsement signing of the reauthorization at the White House.

LaVerne Bomar Parents Educating Parents
& Professionals, Inc.

LaVerne is a graduate of Partners in Policy Making and a certified mediator in Special Education. In

Kent Earnhardt, Ph.D., J.D. Attorney/ Advocate

K ent Earnhardt is an attorney and mental health advocate. He has extensive experience with the disability of mental illness, including both inpatient and outpatient mental health services. He is an active member of several local, state, and national mental health advocacy groups. From 1990-1991, Kent served as an attorney for federal programs for Protection and Advocacy for Individuals with Mental Illness (PAIM) at Georgia Mental Health Institute.

Kent is a member of many mental health associations including: Georgia Mental Health Consumer Network; National Alliance for the Mentally Ill: NAMI Consumer Council Housing Committee; NAMI-US Legal Department lawyer referral panel; NAMI Georgia DeKalb County Jail Diversion Project; National Mental Health Association of Georgia; Georgia Mental Health Services Coalition; National Depressive Manic-Depressive Association; and Skyland Trail of Atlanta.

Nathaniel D. Fox, Ph.D. Retired, U. S. Air Force

N athaniel D. Fox is medically retired from the United States Air Force. In July 1974, he was injured in a swimming accident and was paralyzed from the neck down.
Dr. Fox is a graduate of the University of Georgia, with a Doctorate in Counseling and Human Services, Masters in Rehabilitation Counseling, and Bachelor's in Psychology. Nathaniel is a Rehabilitation Consultant and works as an Assistant Professor for the Rehabilitation Counseling Training Program at the

University of Georgia (Athens, GA) and Troy State University (Troy, AL).
Dr. Fox is the former chair of the Athens-Clarke County Commission on People with Disabilities. He currently serves on the Board of Deacons at Shiloh Baptist Church in Athens, Georgia. He is a member of the National Rehabilitation Association, Georgia Rehabilitation Association, Paralyzed Veterans Association, and Disabled American Veterans.

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FUNCTIONS & RESPONSIBILITIES:

H elen Hill is Director of Disabled Student Support Services at Georgia College and State University in Milledgeville, Georgia. In this position she works with students with disabilities.

Helen T. Hill, Ed.D Georgia College & State Univ.

Dr. Hill is a licensed professional counselor in the state of Georgia. She holds graduate degrees from the University of Kentucky and Oklahoma State University. Dr. Hill has spent her entire career in the counseling and education fields.

Tina Baker-Ivey Statewide Independent Living
Council
Annie Kwan, HR Director Hyatt Regency Hotels

T ina Baker-Ivey is a contract case manager for Prime Care. She serves as a focal point for the service planning and delivery for the Independent Care Waiver Program. She assists clients in gaining and coordinating access to needed medical, social, educational and other services appropriate to the needs of clients. Prior to Prime Care, she worked as a contracted case manager for the Division of Community Health in Dublin, Georgia.
A nnie Kwan is the Director of Human Resources for the Hyatt Regency Suites in Marietta, Georgia. Annie joined the Hyatt Hotels Corporation as an International Corporate Management Trainee in 1983.
From 1984-1987, she assumed various human resources positions at the Hyatt Regency Atlanta. These positions included Benefits Manager, Employee Relations Manager, and Employment Manager.

She works closely with Dr. Leslie Martin and Dr. Ralph Crystal, rehabilitation consultants at the University of Kentucky, to coordinate the Client Satisfaction Survey for the State Rehabilitation Council.
The Georgia Rehabilitation Association has twice recognized Dr. Hill for her outstanding service to the Georgia Vocational Rehabilitation Program. Dr. Hill is listed in America's Registry of Outstanding Professionals, Outstanding Educators of America, The World Who's Who of Women, and Notable Americans of the Bicentennial Era.
From 1988-2001, Ms. Ivey worked for the Division of Rehabilitation Services in the positions of Rehabilitation Counselor, Senior Rehabilitation Counselor, and Employment Manager.
Tina is a member of the Region 9 WIA Board (Dublin, GA), the National Rehabilitation Association, Georgia Rehabilitation Association, NRCA, National Association for Multicultural Rehabilitation Concern, and a graduate of Leadership Dublin.
In 1987, she was promoted to Assistant Director of Human Resources at Hyatt Regency Ravinia. She later opened the Hyatt Regency Suites Atlanta as Director of Human Resources in 1990.
She now serves as a leader in several human resource areas for the Hyatt Corporation.
Annie is a charter member of the State Rehabilitation Council.

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FUNCTIONS & RESPONSIBILITIES:

Charles L. Martin, Director Client Assistance Program

C harles L. Martin is Director of the Georgia Client Assistance Program (CAP) and maintains a private law practice in Decatur, Georgia.
As an attorney he has represented thousand of disabled individuals with hundreds of different disabilities, and has developed an understanding of and sensitivity to the needs of individuals with disabilities. From 1988-1997, Martin served as the attorney-advisor to the Client Assistance Program in which he provided legal services to CAP clients and trained CAP and Vo-

cational Rehabilitation staff on rehabilitation law.
He has a national reputation in both the Social Security law and CAP communities, and often provides mentoring for attorneys, advocates, CAP directors, and even judges. He worked closely with the former CAP director to formulate CAP policy, and has periodically consulted with representatives of the Georgia Department of Labor/Rehabilitation Services on agency policy.

C arolyn McGonagill, is Director of Tech-Able, an Assistive Technology Resource Center in Conyers, Georgia. For the past two years, she has served as lead spokesperson for the Statewide Consortium of four Assistive Technology Resource Centers in Georgia and the ReBoot Program.

Carolyn McGonagill, Director Tech-Able

Carolyn strongly advocates to inform legislators and policy makers about the critical need for Georgia to have wellstocked and maintained assistive technology lending libraries. These lending libraries help consumers and pro-

viders make informed choices by "trying before they buy" assistive technology, and provides alternative equipment to use while waiting for purchases of new equipment or repairs.
Ms. McGonagill is Chairperson of the Rockdale-Newton County Interagency Coordinating Council for Babies Can't Wait Early Intervention Services. She has been appointed to serve on the state and policy committee of Georgia's new Child Protection Task Force.

Lee Miller, President & CEO Georgia Committee on Employment
of People w/Disabilities, Inc.

L ee Miller's extensive experience combines the disciplines of law, public administration, disabilities, and communication. Her career as a lawyer and international consultant took a decided shift in 1992 when her daughter was in an accident resulting in a traumatic brain injury. To assist in her daughter's recovery, Lee became a full-time volunteer in disability issues.
Lee serves on many state and national boards, including the World Committee on Disability, Global Policy Team

on Employment of Youth through Information Technology, the President's Council on 21st Century Workforce Skill Gap Committee, Traumatic Brain and Spinal Cord Injury Authority, Workforce Investment Board and Youth Council, and numerous others.
She is a noted presenter at local, state, national and international disability forums. Lee currently is a consultant on youth programs for the National Collaborative on Workforce and Disability for Youth.

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FUNCTIONS & RESPONSIBILITIES:

Nancy O'Hara Department of Education

N ancy O'Hara is Education Program Manager with the Georgia Department of Education. She has been in education for twenty plus years and has worked with many transition programs at the local, state, and federal levels.
Prior to her career with the Georgia Department of Education, Nancy worked as Assistant Project Director and Project Consultant for transition programs at Georgia State University's (GSU) Department of Educational Psychology and Special Education. She also created and taught graduate level courses for GSU on the transition of exceptional students

from school to post-school activities.
Nancy is a published author of several books and articles on transition services for individuals with disabilities and social security. Her work has been published in several journals including the Journal of Vocational Rehabilitation, the Journal of Applied Rehabilitation Counseling, Monograph for the Bureau for Students with Severe Disabilities, Georgia Bulletin for Multiple and Severe Disabilities, and Focus on Exceptional Children.

S enator Faye Smith is the Democratic Senator for the 25th District which includes Baldwin, Greene, Hancock, Jasper, Morgan, Putnam, and Taliaferro counties and a portion of Jones County.

Senator Smith is a retired educator and served as past president of the Georgia Association of Educators. She has also served in various posts within the local and state Democratic party.

Senator Faye Smith Workforce Investment Board

She is the vice-chair of the Agriculture Committee and serves as a member of the Health and Human Services, Education, and Judiciary Committees.

Faye earned her Bachelor's degree from the University of Georgia, and her Master's of Education and Specialist in Education degrees from Georgia College and University.

Brian Spillers VR Counselor

B rian Spillers has worked as a counselor with the Georgia Department of Labor/Vocational Rehabilitation Program for three years. Brian graduated from Mississippi State University with a Bachelor of Arts degree in Psychology, and completed his Masters in Vocational Rehabilitation, following the completion of an internship with the Georgia Vocational Rehabilitation Program. In his brief career, Brian has served as his region's representative on the statewide policy team, com-

pleted the Organizational Management 101 pre-supervisory training course offered by the VR program, and served as a team member on the statewide Case Management Initiative to streamline case management practices. Brian's role in helping students with disabilities make a successful transition from high school to the workforce is both challenging and rewarding.

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FUNCTIONS & RESPONSIBILITIES:

Peggy Venable Muskogee Creek Indian Tribe

P eggy Venable serves as Director of the Muskogee Vocational Rehabilitation Program in Whigham, Georgia. She has over forty years experience in many facets of vocational rehabilitation. Ms. Venable holds certifications in counseling, work adjustment, job placement, worker's compensation, behavior management, expert witness, and vocational evaluation.
Dr. Venable serves on the Statewide Independent Living Council and the Consortia of Administrators for the Native American Rehabilitation, as the Tribal

Council of the Lower Muskogee Creek Indian Tribe. She is a member of CCWAVES and the National Rehabilitation Association.
Dr. Venable is a sought after speaker on the Muskogee culture and vocational rehabilitation. She has written many books concerning the Muskogee culture including the Muskogee History Seminar and Muskogee Myths and Legends. She is also the author and director of the Muskogee drama, "Sounds of the Swamp."

Tim Willis, J.D. Paralympic Athlete, Attorney

T im Willis is a free lance attorney in the Atlanta area and spends his time practicing law and contributing to various groups dealing with athletes and individuals with disabilities.
Tim is a retired Paralympic athlete having competed in the past three Paralympic Games and winning a total of five paralympic medals. Tim still holds fourteen national records and two world records.
Tim's athletic recognitions include having his 1996 Paralympic Medals

and Brooks Racing Spikes placed in the Georgia Sports Hall of Fame. One of his guide tethers is on display at Planet Hollywood. In 1995 he was the first male athlete with a disability to receive the U. S. Olympic Committee's Athlete of the Month Award.
In 1994, he was selected to accompany President Bill Clinton on his morning jog before departing for Lillehammer to participate in the torch relay to open the Olympic Winter Games.

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Larry D. Beck Assistant Commissioner Rehabilitation Services

L arry D. Beck is Assistant Commissioner for the Georgia Department of Labor, Rehabilitation Services. Prior to this appointment, he was the Field Service Manager of the Georgia Department of Labor, Cartersville Career Center.
He currently serves on the Cartersville/ Bartow County Chamber of Commerce, the Governor's Committee for Employment of Persons with Disabilities, and the President's Advisory Committee for North Metro Technical College.

In 1999, Larry received the "Service for Rehabilitation Award" from the Georgia Rehabilitation Association. In 1991, he was named "Manager of the Year" by the Georgia Department of Labor and in 1975 was named "Outstanding Handicapped Georgian" by then Governor George Busbee.
Larry has also been involved with the Cartersville Rotary Club, the Cartersville/Bartow County Jaycees and various other civic organizations.

Elizabeth Kinne Director, VR Program

E lizabeth Kinne is Director of the Vocational Rehabilitation Program for the Georgia Department of Labor, Rehabilitation Services.
Elizabeth began her professional career in vocational rehabilitation in 1976 as a Work Adjustment Instructor at the A. P. Jarrell Center in Atlanta, Georgia. She has held positions as an Evaluator, Supervisor of Adjustment Services, Rehabilitation Employment Specialist, Staff Assistant to the Director's Office, Assistant to the VR Field Services Director, and Director of the Vocational

Rehabilitation Technical Assistance Unit.
In 1990, she moved to the Department of Human Resources Commissioner's Office where she worked as an Assistant to the Commissioner. She also worked as Project Director for the Rehabilitation Cultural Diversity Initiative (RCDI) Program at Georgia State University, and she was Regional Director for Rehabilitation Services, VR Program Region 8 (Columbus, Georgia) before becoming the Director of the VR Program in 1999.

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GEORGIA DEPARTMENT OF LABOR REHABILITATION SERVICES
Larry D. Beck, Assistant Commissioner 148 Andrew Young International Blvd.
Suite 510, Sussex Place Atlanta, Georgia 30303 Phone #: (404) 232-3910 FAX #: (404) 232-3912 TTY: (404) 232-3911

BUSINESS ENTERPRISE PROGRAM Carl Landis, Deputy Director 5238 Royal Woods Pkwy. Suite 200 Tucker, Georgia 30084-3079 Phone #: (770) 724-6590 Fax #: (770) 724-6598
DISABILITY ADJUDICATION SERVICES Bob Pack, Director 1551 Juliette Road Stone Mountain, Georgia 30083 Phone #: (678) 476-7000 Fax #: (678) 476-7328
GEORGIA INDUSTRIES FOR THE BLIND Jim Hughes, Executive Director 700 Faceville Hwy. Bainbridge, Georgia 31718 Phone #: (229) 248-2666 FAX #: (229) 248-2669

ROOSEVELT WARM SPRINGS INSTITUTE FOR REHABILITATION Frank Ruzycki, Executive Director P. O. Box 1000 Warm Springs, Georgia 31830 Phone #: (706) 655-5000 FAX #: (706) 655-5011 Website: www.rooseveltrehab.org
VOCATIONAL REHABILITATION PROGRAM Elizabeth Kinne, Director 1700 Century Circle Suite 300 Atlanta, Georgia 30345 Phone #: (404) 486-6331 FAX #: (404) 486-0217 Website: www.vocrehabga.org

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Administrative Office
VR PROGRAM ADMINISTRATION Alan Morris, Assistant Director 1700 Century Circle Suite 300 Atlanta, Georgia 30345 Phone #: (404) 235-0148 FAX #: (404) 486-0197
VR PROGRAM OPERATIONS Susan Sherman, Assistant Director 1700 Century Circle Suite 300 Atlanta, Georgia 30345 Phone #: (404) 235-0143 FAX #: (404) 486-0217
SPECIAL PROJECTS UNIT Eleanor Surrency, Project Director 1700 Century Circle Suite 300 Atlanta, Georgia 30345 Phone #: (404) 638-0382 FAX #: (404) 486-0197
ASSISTIVE TECHNOLOGY UNIT Joy Kniskern, Unit Manager AWT & Tools for Life 1700 Century Circle Suite 300 Atlanta, Georgia 30345 Toll-Free: 1-800-497-8665 Phone #: (404) 638-0387 FAX #: (404) 486-0218 Website: www.gatfl.org
Frank Coombs, AWT Program Manager Phone: (404) 638-0386
Christopher Lee, TFL Program Manager Phone: (404) 638-0388
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Regional Offices

REGION 1: ROME, GEORGIA David Bennett, Regional Director Vocational Rehabilitation Program 450 Riverside Pkwy. Suite 210 Rome, GA 30161-2942 Phone #: (706) 295-6407 FAX #: (706) 295-6778
REGION 2: GAINESVILLE, GEORGIA Cynthia Hanna, Regional Director Vocational Rehabilitation Program 311 Green Street Suite 209 Gainesville, GA 30501-3364 Phone #: (770) 535-5930 FAX #: (770) 535-5904
REGION 3: ATLANTA, GEORGIA Jennifer Hudson, Regional Director Vocational Rehabilitation Program 10 Park Place South Suite 602 Atlanta, GA 30303-2905 Phone #: (404) 657-3799 FAX #: (404) 657-4731
REGION 4: NEWNAN, GEORGIA Patricia Cooper, Regional Director Vocational Rehabilitation Program 1575 Highway 34E Newnan, Georgia 30265 Phone #: (770) 254-7210 FAX #: (770) 254-7215
REGION 5: ATHENS, GEORGIA Charlotte Tolbert, Regional Director Vocational Rehabilitation Program 125 Athens West Parkway Athens, Georgia 30606 Phone #: (706) 354-3900 FAX #: (706) 354-3943
REGION 6: MACON, GEORGIA John W. Williams, Regional Director Vocational Rehabilitation Program 2720 Riverside Drive Suite 12 Macon, Georgia 31209-7566 Phone #: (478) 751-6257 FAX #: (478) 751-6446

Rome 1

Gainesville 2

Atlanta 3

Athens 5

Newnan 4

Macon 6

Augusta 7

Columbus 8

Dublin 9

Savannah 12

Albany 10

Valdosta 11

REGION 7: AUGUSTA, GEORGIA Doyle Stewart, Regional Director Vocational Rehabilitation Program 1220-H West Wheeler Parkway Augusta, Georgia 30919-1747 Phone #: (706) 650-5600 FAX #: (706) 650-5624
REGION 8: COLUMBUS, GEORGIA Annette McCauley, Regional Director Vocational Rehabilitation Program 233 12th Street Suite 100-B Columbus, Georgia 31902-2863 Phone #: (706) 649-1564 FAX #: (706) 649-1573
REGION 9: DUBLIN, GEORGIA Mike Pruett, Regional Director Vocational Rehabilitation Program 2032 Veterans Blvd, Ivy Place Suite B Dublin, Georgia 31021-3043 Phone #: (478) 274-7676 FAX #: (478) 274-7658

REGION 10: ALBANY, GEORGIA Dianne Davis, Regional Director Vocational Rehabilitation Program 110 Pine Avenue Albany, Georgia 31702-1606 Phone #: (229) 430-4461 FAX #: (229) 430-4466
REGION 11: VALDOSTA, GEORGIA Sidney Burden, Regional Director Vocational Rehabilitation Program 2809 B North Ashley Street Valdosta, Georgia 31602-1806 Phone #: (229) 333-2170 FAX #: (229) 249-2675
REGION 12: SAVANNAH, GEORGIA Allen Beall, Regional Director Vocational Rehabilitation Program Oglethorpe Office Park, 410 Mall Blvd. Suite B Savannah, Georgia 31406-4869 Phone #: (912) 356-2128 FAX #: (912) 691-6816

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The Georgia State Rehabilitation Council and the Vocational Rehabilitation Program attribute our success in part to long-standing relationships with a network of private and non-profit community rehabilitation facilities located throughout Georgia.

These facilities provide a wide variety of services to Georgians with disabilities. They include vocational evaluation, vocational training, work adjustment training, and specialized services for persons who have visual or hearing impairments. These valued partnerships have helped make vocational rehabilitation a dynamic force in Georgia, capable of meeting the needs of our consumers.

Blind & Low Vision Services of N. GA, Inc. Mr. Robert Crouse 3830 South Cobb Drive, Suite 125 Smyrna, Georgia 30080 Phone #: (770) 432-7280

Goodwill Industries of Middle GA, Inc. Mr. James Stiff 688 Walnut Street Suite 200 Macon, Georgia 31201 Phone #: (478) 746-7647

South East Georgia Rehabilitation, Inc. Mr. Lewis Altman P.O. Box 885 Waycross, Georgia 31502 Phone #: (912) 285-9663

Bobby Dodd Center, Inc. Mr. Wayne McMillan 2120 Marietta Blvd., N.W. Atlanta, Georgia 30318 Phone #: (404) 873-2077

Goodwill Industries of N. Georgia, Inc. Mr. Raymond Bishop 2201 Glenwood Avenue, S.E. Atlanta, Georgia 30316 Phone #: (404) 486-8499

Southwest Georgia Easter Seal Society, Inc. Ms. Beth English 1906 Palymra Road Albany, Georgia 31701 Phone #: (912) 439-7061

Center For The Visually Impaired Mr. Susan B. Green 763 Peachtree Street, N.E Atlanta, Georgia 30308 Phone #: (404) 875-9011
Community Friendship, Inc. Ms. Jean Toole 85 Renaissance Parkway, N.E. Atlanta, Georgia 30308 Phone #: (404) 875-0381
Creative Enterprises, Inc. Ms. Leigh Couch 701 Hi Hope Lane Lawrenceville, Georgia 30043 Phone #: (770) 962-3908
East Georgia Easter Seal Society, Inc. Ms. Sheila Thomas P. O. Box 2441, 1239 Reynolds Street Augusta, Georgia 30903 Phone #: (706) 667-9695
Goodwill Industries of the Chattahoochee Valley, Inc. Ms. Jane Nichols 1955 Northside Industrial Blvd. Columbus, Georgia 31904 Phone #: (706) 324-4366

Griffin Community Workshop Mr. Lynn Leaptrot P. O. Box 847 Griffin, Georgia 30224 Phone #: (770) 228-3766
Kelley Diversified, Inc. Ms. Mary Patton P. O. Box 967, Willow Street Athens, Georgia 30603 Phone #: (706) 549-4398
Middle Georgia Easter Seal Society, Inc. Ms. Wayne Peebles P. O. Box 847 Dublin, Georgia 31040 Phone #: (478) 275-8850
New Ventures, Inc. Mr. Dave Miller 306 Fort Drive LaGrange, Georgia 30240 Phone #: (706) 882-7723
Rehabilitation Industries of North East Georgia, Inc. Ms. Paula Phillips P. O. Box 907413 Gainesville, Georgia 30501 Phone #: (770) 535-7464

Speech, Hearing, & Rehabilitation Enterprises, Inc. Ms. Cheryl Meadows 2228 Starling Street Brunswick, Georgia 31520 Phone #: (912) 264-3141
Toccoa Rehabilitation Industries, Inc. Ms. Debbie Godfrey 2010 Clary Connector Eastanollee, Georgia 30538 Phone #: (706) 779-7300
Tommy Nobis Center, Inc. Ms. Connie Kirk 1480 Bells Ferry Road Marietta, Georgia 30066 Phone #: (770) 427-9000
WORKTEC, INC. Ms. Dorothy Cochran 221 Stockbridge Road Jonesboro, Georgia 30236 Phone #: (770) 473-2840

Goodwill Industries of the Coastal Empire Mr. Bill Oakley P.O. Box 15007 Savannah, Georgia 31416 Phone #: (912) 354-6611

Savannah Association for the Blind, Inc. Mr. W. Chandler Simmons 214 Drayton Street Savannah, Georgia 31401 Phone #: (912) 236-4473

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Many Thanks and Appreciation
Eleanor Surrency, SRC Liaison Denise Wilson, Executive Secretary Valencia Wilson Thomas, Project Coordinator Carolyn Kowalski, Marketing & Communication Manager Carol Miller, Special Projects Director Jan Cribbs, Workforce Development Representative Harriett Young, Program Associate
For the hard work put into this Annual Report.