- Collection:
- Georgia Government Publications
- Title:
- Information and referral 2008-2009 program analysis
- Creator:
- Georgia. Division of Family and Children Services. Refugee Programs Unit
- Publisher:
- [Atlanta, Ga.] : Georgia Department of Human Services, Division of Family and Children Services, Refugee Programs Unit, 2009
- Date of Original:
- 2008/2009
- Subject:
- Refugees--Services for--Georgia
- Location:
- United States, Georgia, 32.75042, -83.50018
- Medium:
- state government records
- Type:
- Text
- Format:
- application/pdf
- External Identifiers:
- Call Number GA H800.F2 S1 I5 2008-2009
- Metadata URL:
- https://dlg.galileo.usg.edu/id:dlg_ggpd_y-ga-bh800-pf2-bs1-bi5-b2008-h2009-belec-p-btext
- Digital Object URL:
- https://dlg.galileo.usg.edu/do:dlg_ggpd_y-ga-bh800-pf2-bs1-bi5-b2008-h2009-belec-p-btext
- Holding Institution:
- University of Georgia. Map and Government Information Library
- Rights:
-
INFORMATION AND
REFERRAL
Purpose of Information and Referral:
This service provided instruction
and assistance to refugee families in
accessing
federal/state/locally
funded programs that included
accompanying the clients to the
service provider when appropriate.
This is especially vital with new
refugees to help them assimilate
into their new lives in the United
States; provide support; and to
encourage self-reliance to the point
where the individual and/or family
can successfully handle similar
situations independently. This
service may be provided to
individuals who have been in US for
5 years or more.
2008-2009 SERVICE ANALYSIS
In the 2009 contract year, $253,484.25 was allocated for Information and Referral Services, which was 8% of the total Social services and Targeted Assistance Grant Funds ($2,983,324.00).
Refugee Resettlement and Immigration Services (RRISA) contracted to provide Referral Services for 2,027 units.
Funded by the
Office of Refugee 2,184 units were utilized for
Resettlement (ORR)
Information and Referral
Services. Those clients were
assisted
in
accessing
federal/state and locally funded
programs; i.e. Food Stamps, Medicaid, WIC, energy
assistance, low income housing, Childcare assistance, etc.
Georgia Department of 157 more units were served,
Human Services
these units were unpaid by DHS
Division of Family & Children Services
Refugee Programs Unit. The contractors continued to serve clients after depletion of
Refugee Programs Unit
allocated funds for Information and Referral.
Chart (1) Units Contracted /Units Provided
2184
2027
Cont ract ed Unit s Served Unit s
Services were provided to clients originally from Burma, Iraq, Bhutan, Afghanistan, Burundi, Cameron, Chad, Colombia, Congo, Cuba, Eritrea, Ethiopia, Kuwait, Mauritania, Nigeria, Somali, Sudan, Togo, Uzbekistan, Vietnam and others.
Services were provided in a culturally and linguistically sensitive manner. Transportation and childcare were provided when needed. RRISA staff spoke 20 different languages.
After determining the total number of the recipients of this service, 100% compliance with all contracted service provision was achieved
The Performance-based outcomes showed a 99.75% approval rate for referrals made to public, private and governmental agencies.
Table (1) 2009 Information and Referral Services
DFCS Childcare
1
Energy Assistance
532
Food Stamps
266
Free School Lunch
127
Health Screening
14
Medicaid
257
Others (library, Georgia ID, etc.) 832
Peach Care for Kids
4
Public Housing
5
Supplemental Social Security
37
TANF
21
WIC
88
Graph (1) 2009 Information and Referral Services
900
800
700
600
500
400
300
200
100
0
Energy Assistance
Food
Stamps Free
School
Lunch Health
Screening
Others
(Mliberdaircya,iGd eorgia
ID,
etc.) Peach
Care
for
Kids
PuSbulpicpHleomuesnintagl Social Security
TANF
WIC
Recommendation:
Taking into consideration the number of refugees who need Information and Referral services, it is recommended:
Federal/State/local programs must make strong efforts to help refugees in accessing greater resources and broaden their capacity to provide this service in a culturally and linguistically sensitive manner.
Contractors continued to provide Information and Referral services even after depletion of allocated fund. Therefore, it is recommended to increase number of units funded by Georgia Department of Human Services, Refugee Programs Unit.
Sources
Georgia Department of Human Services, Refugee Resettlement Program Unit
Monthly Reports by the contractors
Performance/Outcomes
2008 2009 Information and Referral Program Analysis
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