2000 annual report: Office of Child Support Enforcement

GEORGiA
DEpARTMENT of
HUMAN RESOURCES

Commissioner's Message
The Department of Human Resources proudly presents the annual report of Georgia's Child Support Enforcement activities during SFY 2000. Georgia not only remains in the national forefront in the collection of child support, but continues to focus on the broader needs of children.
Highlighted topics include: A $42.5 million increase in collections The Fatherhood Program serving over 3,600 non-custodial
parents who now have jobs and are paying their child support Expanding the Access and Visitation Program statewide to serve non-custodial parents who want visitation with their children Providing quality training for new and veteran CSE staff through a contract with the University of Georgia
These accomplishments obviously reflect a staff dedicated to ensuring that children have the benefit of, at minimum, their parents' financial support and, at best, their parents' commitment of time, love, and guidance.
We wish to thank our many community partners who have contributed to Georgia's success in helping children and families.
~'*.~
Audrey Horne, Commissioner Georgia Department of Human Resources

"Child Support Enforce1l1ent pays JHOre to clients titan all of public assistance. We collected $411 1l1illion during FY2000 for the benefit of Georgia children"
Kate p'finnan Assistant Commissioner Financial and Fiscal Policy

Assistant Cotntnissioner's Message
I am pleased to share with you the Child Support Enforcement Annual Report for FY2000. The program's expansion and achievements highlighted in this report illustrate the hard work, strategic planning and accomplishments of Georgia's Child Support Enforcement program.
Highlights during the past year include:
eSE collected over $1.1 million per day for Georgia children.
The Family Support Registry was implemented to centralize the collection of child support payments at one location.
Holding ten Fatherhood Summits around the state to build community partnerships for eSE's Fatherhood Program.
Offering direct deposit of child support payments to custodial parents.
We are proud of what we have accomplished this past year, but as long as one child is doing without, we know the job is not finished. The dedication and commitment of the eSE staff in bettering the lives of Georgia's children is evident in the state's increasing collections and new program initiatives. Through Georgia's innovative child support program, we continue to assist parents in meeting their mutual responsibilities to their children and increase family selfsufficiency.
Kate Pfirman, Assistant Commissioner Financial and Fiscal Policy Georgia Department of Human Resources

Supporting Our Children

('71 II children need emotional and financial support
/1... from both their father and mother.
Georgia's Child Support Enforcement program works to benefit children by enforcing the parental responsibility to pay financial support. This helps to promote and enhance family self-sufficiency and stability as well as reducing the public burden of supporting financially abandoned children. The child support services offered by 74 offices across Georgia help children receive the support they deserve.
Georgia collected $411 million in child support for the
benefit of more than 677,994 children during FY2000. This
was an increase of $42.5 million over FY99.
During the year, the Fatherhood Program served over 3,600 non-custodial parents statewide. Over 71 percent of these parents have found employment and are now paying their child support as a result of the program.
Other innovative programs which CSE implemented during the past year included: specialized training for new and veteran staff, offering direct deposit of child support payments to custodial parents, and expanding the Access and Visitation Program statewide for non-custodial parents who wish to visit their children.
Georgia is recognized as a national child support enforcement leader thanks to the commitment of people devoted to children, families and the child support program. Despite these efforts, many children are not receiving the support they need. We will continue to work to strengthen enforcement laws and enhance our services to collect more support for Georgia children.
Please take this time to review the FY2000 Georgia Child Support Enforcement Annual Report for more specific information concerning our program.

"Child Support workers are the unsung heroes of welfare reform. I thank and will continue to thank the entire Child Support stafffor their dedication and hard work. "
- Governor Roy Barnes

Collecting Child Support

Child Support Enforcement (CSE) services are available to Georgia parents who need assistance. The custodial parent may apply at the CSE office that serves their county. There is a one-time fee of $25. The custodial parent is asked to furnish legal documents, if available, and information about the non-custodial parent.
Child Support services include:
Locating non-custodial parents Establishing paternity Establishing and enforcing child support orders Establishing and enforcing medical support orders Collecting and distributing support payments

Collection and Enforcement Tools Available to CSE:
Withholding child support from paychecks or unemployment benefits
Intercepting federal and/or state income tax refunds to pay child support arrears
Garnishing worker's compensation benefits
Reporting parents who owe more than $1,000 in child support payments to credit bureaus
Suspending or revoking driver's, professional or occupational licenses for failure to pay child support
Reviewing and modifying child support orders periodically
Intercepting lottery winnings of more than $5,000
Filing contempt of court actions which may result in a jail sentence if the non-custodial parent is found in contempt of court
Filing liens and levy on tangible/intangible property
Seizing matched bank accounts after notice

Fatherhood Program Expands to Help More Georgia Families

me Fatherhood Program, created in 1997 by DHR's Child Support Enforcement office, works with non-custodial parents who are supposed to be paying their child support through CSE and are unable to pay. The program expanded statewide in November, 1998.
CSE has contracted with the Department of Technical and Adult Education to provide job training and job placement through the state's 36 technical schools. This makes the Fatherhood Program available within 50 miles of every noncustodial parent in Georgia. Gainful, stable employment enables these parents to provide regular financial support for their children.
Participants study in fields such as carpentry, computer repair, automotive repair and welding. Classes on life coping skills such as how to interview for a job, retain employment and manage finances are offered. Also provided are classes to strengthen parenting skills, learn about child development and explore ways to be more involved in their children's lives.

Facts About Fatherhood Program:
The program generally takes three months to complete.
Participants are required to work at least 20 hours per week while enrolled in the program.
Participants are required to pay child support during this time.
Upon completion of the program, participants receive assistance in obtaining full-time employment, earning a wage that they can live on and pay their child support.
Program Participation Increasing:
450 participants in 1998.
2,500 participants in 1999.
3,600 participants in 2000.

Taxpayer Savings:
Decreased Medicaid cost. Non-custodial parents are required to obtain medical insurance through their employer if available at a reasonable cost.
Decreased enforcement costs. Employer withholding of support payments eliminates the need for enforcement action.
Decreased incarceration cost. Because judges now have a new sentencing alternative to jail, taxpayers save the estimated $50 per day cost of housing an inmate.
Decreased need for custodial parents to depend on TANF and other government services.

Employer and Community Benefits:
Increased employment benefits the local economy.
Reduction in the rate of repeat pregnancies by young participants.
Local employers are finding new sources of skilled labor, which is often in short supply.
Judicial Support:
Judges now have a new alternative to jail for parents who are unable to pay their child support.

"It is always good to have an extra choice and this is a particularly good choice...There aren't many situations where you can say there are no losers, but I think this provides that opportunity."
Judge H. Gibb Flanders, Jr., Superior Court, DublinJudicial Circuit

Atlanta Falcons Team Up With CSE to Promote Responsible Fatherhood

rEiS past year, the images of Atlanta Falcons quarterback Chris Chandler, cornerback Ray Buchanan and linebacker Jessie Tuggle were not just featured in the usual local newspapers, magazines and television sportscasts. Each player was highlighted in another of their roles - as fathers.
Chandler, Buchanan and Tuggle are the official spokespersons for Child Support Enforcement's statewide responsible fatherhood campaign. Their images appear on billboards and posters in cities across the state. The billboards remain up throughout the year courtesy of Eller Media. Also, public service announcements have aired on Atlanta's WAGA Fox 5 television and WGST radio.
The Atlanta Falcons have joined the effort by teaming up through the Atlanta Falcons Youth Foundation with Child Support Enforcement, WAGATV Fox 5 in Atlanta and Eller Media in sponsoring the statewide media campaign featuring the three players and their children.
The players said they got their families involved because they saw an opportunity to use their fame on the football field to spotlight the most important role they have off the field.
"When you miss out on any part of a child's growing up, you miss out on a great part of your own life," says Tuggle. He noted the fact that many young fathers are still growing up themselves and may be quicker to assume the role of friend or buddy to their child instead of being their parent first.
The Responsible Fatherhood Campaign is part of a nationwide joint venture of the National Football League and the National Child Support Enforcement Association. Organizers of the campaign want to get

the attention of young teen fathers who emulate the behavior of a responsible father who is present daily and supporting the financial and emotional well being of their children.

Georgia Fatherhood Program Holds Summits in 10 Cities

SE conducted a series of 10 Fatherhood summits across the state during June to build community partnerships for DHR's Fatherhood Program. The summits took place in Rome, Athens, Augusta, Macon, Savannah, Albany, Valdosta, Columbus, Decatur and Atlanta. Governor Roy E. Barnes issued a proclamation declaring June as Fatherhood Month in Georgia. Many city and county officials issued similar proclamations. The National Practitioners Network for Fathers and Families sent representatives to participate in each of the summits in recognition of Georgia's national leadership in this area. "Our mission is to promote responsible fatherhood and build coalitions with community agencies to help non-custodial fathers take more responsibility for their families," said DHR Commissioner Audrey W. Horne. "These partnerships will expand the range of services available for men. Working together, we can help more fathers support their children financially and emotionally." The Georgia Fatherhood Program is one of the largest state-operated programs in the country serving low-income fathers who owe child support. Recognizing that government cannot provide all of the answers, CSE decided to host the series of summits around the state to establish relationships with potential community partners. "1 remember my father cutting the heart of the watermelon out to give us the heart and he would eat what was left over," said State Senator Richard O. Marable who addressed the Rome summit. "My father sacrificed his wants for those he loved.

My father sacrificed his time, and I miss him. That is what fatherhood is all about."

Child Support Hotline Busiest in State Government

ryhe CSE Hotline began operation on September 1, 1986 with one line to serve as a central point of information and a clearinghouse for problem solving. Today, with 20 lines (five toll-free lines and 15 local Atlanta lines), the CSE Hotline handles more calls than any other hotline operating in Georgia state government.
In FY2000, the CSE Hotline:
Received 2,707,576 phone calls Enabled 96,144 callers to speak to one of our
Customer Service Specialists Receivied 49 percent of all calls made to the ten
state operated hotlines combined
Automated information is available 24 hours a day, seven days a week. Clients calling the CSE Hotline may select the option of speaking to an operator located in the Customer Service Unit. There are 10 customer service specialists available to answer questions or assist with problems.
The Customer Service Unit is open between 7 a.m. and 7 p.m. Monday - Friday. Customer service specialists are available during this time.
The bulk of the questions received by the Customer Service Unit are for:
Payment information Requests for enforcement
To access the CSE Hotline:
Call 800-227-7993 if you live in the 229, 478, 706 or 912 area codes.
Call 404-657-2780 if you live in the 404, 678 or 770 area codes.
The CSE Hotline is operational 24 hours a day, seven days a week, except for state holidays. The Hotline is accessible only to Georgia callers.

Child Support in Cyberspace
http://www.state.ga.us/departments/dhr/ cse/
C hild Support Enforcement joined other Georgia government agencies in cyberspace on August 1, 1996 with a World Wide Web home page on the Internet. CSE can now provide up-to-date child support information to a worldwide audience in less time, and at a fraction of the cost of using traditional printing and distribution methods.
Internet users can access a wide range of child support information on the site, including an application for services and Georgia's current Most Wanted poster. By simply clicking a button, custodial parents can print out and complete the application before their first visit.

Direct Deposit of Child Support Payments Now Available
t j ) irect Deposit allows custodial parents to receive their child support payments in the most convenient and safest way possible. With Direct Deposit, child support payments are sent directly to the custodial parent's checking account electronically. They no longer have to wait on the mail for their check and then make a trip to the bank. Over 7,700 Georgia parents have taken advantage of this new service. Eligibility:
All custodial parents who receive a child support check are eligible for this service. The custodial parent must have a checking account at a local bank.
A Direct Deposit packet can be requested by calling the Child Support Hotline or by picking one up at a local CSE office. The custodial parent must complete the Authorization for Direct Deposit Agreement and return it in the pre-addressed envelope provided.

New Training Program Helps Staff be their Best
.9L new training program was introduced in July 1999 for CSE employees which focuses on meeting the job related knowledge needs of newly hired or recently promoted CSE staff. In order to provide the best quality training available, CSE contracted with the University of Georgia through the Carl Vinson Institute of Government. Vinson Institute faculty conducts the training.
The CSE New Employee Training consists of seven training modules that range from two to four days each. Modules include:
Overview of CSE and Caseload Management
Intake/Case Reg istration/Locate
Establishment Enforcement Financial Interstate Review and Modification
Through the end of the first year, approximately 200 CSE employees have participated in the training. Additionally, 86 CSE agents attended Review and Modification training which is included in the training package.
The implementation of veteran training is planned for the fall of 2000. Those training courses will be geared for employees who have been employed with CSE for two or more years.

CSE Recognizes Etnployers in Georgia

C hild Support Enforcement honored an employer in each DHR Region during the month of June. The business was selected based on its history of cooperation with the local Child Support office in withholding child support payments and/or hiring Fatherhood Program participants. Plaques were presented to each of these employers at ceremonies.
Region 1 - Shaw Industries in Dalton
Region 2 - William Wrigley Company in Flowery Branch

Region 3-A - Delta Airlines in Atlanta Region 3-B - Snapper Power Equipment Company in
McDonough
Region 4 - Andrews Corporation in Newnan Region 5 - Universal Rundle/Crane Plumbing in
Monroe
Region 6 - Columbus Foundries in Columbus Region 7 - Blue Bird Body Company in Fort Valley Region 8 - Augusta-Richmond County Consolidated
Government Region 9 - American Yard Produts in McRae Region 10 - Cagle's Keystone Foods in Camilla Region 11 - Southern Carbide Specialist in Quitman
Region 12 - The City of Savannah

Clayton Office Manager, Pat johnson awarding Delta Airlines Representatives as CSE's Employers of the Year.

Employer of the Year Award is awarded to Universal Rundle Crane Plumbing (I-r) Kirklyn Dixon Universal Rundle Control Manager, Cynthia Head, CSf Manager, Leland Basham, UR Plant Manager, Bob Orchard, UR Human Resources Manager and Mary Rooks, UR Payroll Clerk.

Family Support Registry Assures Timely Processing of Support Payments

accuracy of the payment processing well above

elfare reform dictated that the

the req uired 99.7 percent level.

state centralize its collection of

In terms of timeliness, the FSR met its same day

child support payments at one

processing requirement for payments. The FSR has

location. CSE created the Georgia Family Support

expanded its facilities and staff to assure that this

Registry (FSR) to fulfill this requirement.

continues to be the case as the volume of work

The unit celebrated its first year of operation on

increases.

July 1, 2000 and what a year of challenges and

growth it was! Lockheed IMS was selected

through competitive

bids to serve as

contractor for the

project.

During the first

year of operation:

3.2 million items

were processed

$300 million in

support payments were processed Most affected by

Effective July 1, 1999 all payments must be mailed to:

the change were the

state's 185,000 employers. They have cooperated fully with the Registry staff

FAMILY SUPPORT REGISTRY P.O. BOX 105729
Atlanta, GA 30348-5729

to assure a smooth transition. To further

Make Payable to: CSE

improve services, the FSR will soon offer employers the ability to send payments

Please Note: Payments will be distributed based on the Social Security Number of the Non-Custodial Parent. It is VERY IMPORTANT TO PRINT ON THE FRONT OF EACH PAYMENT:

electronically or to

provide the FSR with

a listing of payments

on a diskette. The

goal is to improve the

Access and Visitation Project Benefit
Children and Parents
C:5t began the Child Access and Visitation pilot project in June, 1998 to address the needs of non-custodial parents who want visitation with their children. Research has shown that parental contact is related to the payment of child support and that father's involvement improves children's development and self-esteem. The services provided by the project include: Case assessment Co-parenting education Counseling or individual education Development of parenting plans Monitored visitation Neutral drop-off and pick-up sites.
In February 2000, CSE began to expand the project statewide. Service providers are being recruited from each district to provide these services. The services will vary within each district according to the locally selected service provider. However, all services are aimed at improving non-custodial parent's access to and visitation with their children.
To be eligible for the project, a non-custodial parent must have a active case with Child Support Enforcement or Maximus Child Support Services. Income restrictions for receiving services vary with each project area.
Funding for the project comes from a grant from the Administration for Children and Families of the U.S. Department of Health and Human Services and from grant funds managed by the Georgia Department of Human Resources.

Statewide Genetic Testing Contract
Saves Georgia Taxpayers $5001000

P

rior to July 1, 1999, CSE's genetic testing costs were not standard, timeframes for test results did not exist

and there were no reliable statewide statistics on

cases tested. Each local office was also responsible

for scheduling all client appointments including

testing sites.

To address these issues, CSE selected Gene

Screen to be the single statewide genetic testing

vendor beginning July 1, 1999. Gene Screen won

the award through competitive bidding over six

other companies. The company also has similar

contracts in Florida, Kentucky, Ohio and several

other states.

Results:

Genetic test costs per person dropped 30

percent from $210 per case to $148 per case.

First year savings have been approximately

$500,000.

Contractor handles all scheduling of clients.

Contractor is required to provide results in a

specified number of days or is not paid for the

testing.

Statistics are reported to each local office

monthly and to the state office quarterly.

A new 'electronic referral' screen was developed

and added to the $TARS computer system. This

allows agents to more easily make referrals to

the vendor.

This single statewide contract has freed up local

office staff time by shifting scheduling

responsibilities and testing sites to the vendor.

Uniform procedures, invoices and reports have

also saved many hours of staff time.

Georgia's Child Support Collections Top $400 Million

Since its inception in 1973, CSE has collected $3.3 billion on behalf of children and families around the state. During the past year, collections rose to the $400 million level for the first time.
Much of this increase can be attributed to the new enforcement tools granted by the Legislature in recent years, a statewide computer system that placed a computer on the desk of each CSE employee, privatization initiatives and the dedication and commitment of CSE employees across the state.

During FY2000:
$410,924,004 in child support was collected Collections increased $42.5 million over FY1999 $4.5 million was collected from intercepted state
tax refunds $34.6 million was collected from federal tax
refunds $1 million was collected from unemployment
compensation benefits
$33,726 was collected from lottery winnings

450

400

-. 350

\1\

C 0

300

--E 250

\1\

I..

-~
0

200

Cl 150

100

50

0

Child Support Enforcement Collections
411 122.6 FY87 FY90 FY93 FY96 FY97 FY98 FY99 FYOO

I FY2000 I

I

I

CASES WI CASES

#OF

COLLECTIONS

CASELOAD

SUPPORT RECEIVING CHILDREN

OFFICE

TANF

NonTANF

TOTAL

rrANF

NonTANF TOTAL

ORDER

PAYMENT SERVING

Albanv Americus

1,986,747 1,154,950

7,649,725 4,630,047

9,636,472 5,784,997

3,192 1,986

10,972 6,564

14,164 8,550

8,237 4,905

5,176 3,245

18,606 11,503

Athens Allanta

880,857 4,256,785

4,035,863 6,934,498

4,916,720 11,191,283

1,172 14,987

4,007 35,052

5,179 50,039

3,899 12,582

2,447 5,603

6,798 64,647

Auausta

2,748,828

4,883,145

7,631,973

5,426

12,101

17,527

8,246

4,239

22,639

Brunswick

676.050

4,864,640

5,540,690

1,517

7,700

9,217

4,366

2.330

12,264

Camilla Canton

1,510,697 307,530

6,313,597 4,177,411

7.824,294 4,484,941

1,810 588

6.689 4,146

8,499 4,734

5,773 2,424

3,727 1,334

11,373 6,591

Carrollloo

1,019,350

5,536,829

6,556,179

1,710

8,047

9,757

6,379

3,061

13,119

Cartersville

397,999

3,663.274

4,061,273

845

4,951

5,796

3.134

1.634

7,761

ClarkesvIAe

353,764

2,294,259

2,648,023

406

2,140

2,546

1,798

1,079

3,450

Columbus

2,023,980

3,678,195

5,702,175

3,234

6,880

10,114

5,269

3265

13,231

Conyers

215,054

2,471,911

2,686,965

319

1,698

2,017

1,221

860

2,747

Cordele

1,249,446

4,177,610

5,427,056

1,397

4,850

6,247

4,896

3,034

8,529

Covington

472.883

3,468,319

3,941,202

514

2,725

3,239

2,445

1,597

4,478

Dahloneaa

233,963

2,034,048

2,268,011

249

1,644

1,893

1,136

823

2,593

DaJIas

494,730

4,310,680

4,805,410

902

4,802

5,704

3,103

1,856

7,637

DatIon

724,980

5,153,607

5,878,587

898

5,365

6,263

3,701

2,351

8,421

Decalur

1,420,492

3,362,547

4,783,039

3,267

10,340

13,607

4,804

2,433

18,030

Douglasvile

256,747

3,907,248

4,163,995

423

3,173

3,596

2,049

1,293

4,907

Dublin

1,024,359

4,497,920

5,522,279

1,352

5,321

6,673

4,369

2,994

8,950

Eastman

750,624

3,786,993

4,537,617

1,153

4,472

5,625

3,444

2,285

7,435

Elberton

810,362

4,239,327

5,049,689

794

4,263

5,057

3,364

2,380

6,788

Ellijay

282.591

1,930,892

2,213,483

357

1,770

2,127

1314

840

2,967

Gainesville

509,127

4,356,789

4,865,916

903

5,553

6,456

3,239

1.880

8,705

GriIIln

848,383

5,579,401

6,427,784

1,086

4,732

5,818

4,495

2,733

7,706

Jackson

312,919

2.371,534

2,684,453

305

1,648

1,953

1,749

1.300

2,695

Jesup

512,788

2,987,258

3,500,046

509

2,557

3,066

2,219

1,539

4,277

Jonesboro

479,485

6,706,353

7,185,838

1,632

8,784

10,416

3,960

2,650

13,761

lawrenceville

742,531

9,982,631

10,725,162

1,570

10,925

12,495

4,956

3,135

16,699

Macon

1,489,149

7,422,521

8,911,670

2,743

11231

13,974

8,401

4,933

18,510

Marietta

263,235

885,058

1,148,293

814

3,030

3,844

1,097

513

4,940

McDonough

365,971

3,659,055

4,025,026

583

2,892

3,475

2,363

1,566

4,682

Mi8edaeville

1,392,146

9,607,338

10,999,484

1,765

9,308

11,073

7,694

4,903

15,049

Monroe

465,879

3,405,224

3.871.103

469

2,295

2,764

2,085

1,496

3,815

MouRrie

673,993

1,474,225

2,148,218

1,762

3,821

5,583

2,271

1,383

7,290

Nashville

732,104

3,260,729

3,992,833

1,029

3,717

4,746

3,258

2,092

6,374

Newnan

638,261

4,768,522

5,406,783

1,078

4,928

6,006

4,097

2,209

8,348

Roberta

334,376

1,602,172

1,936,548

305

1,405

1,710

1,445

1,032

2,331

RockSoflno

636,023

6,321,434

6,957,457

1,013

5,511

6,524

4,041

2,584

8,638

Rome

583,415

3,939,174

4,522,589

969

4,145

5,114

3,856

2,110

6,734

Sandersville

798,101

3,116.223

3,914,324

846

3,214

4,060

2,552

1,906

5,393

SWainsboro

854,183

3,304,634

4,158,817

1,079

3.946

5,025

3,178

2,177

6,773

Thomaston

430,520

2,921,452

3,351,972

496

2,024

2,520

2,119

1,505

3,340

Valdosta

1,170,326

2,092,389

3,262,715

1,580

4,512

6,092

3,165

2,072

8,069

Warner Robins

694,599

5,315,237

6,009,836

942

4,783

5,725

4,206

2,818

7,776

WlI\/CfOSS

1,280,144

5,747,651

7,027,795

1,971

7,108

9,079

5,863

3,369

12,245

Winder

559,114

3,106,391

3,665,505

675

2,742

3,417

2,216

1,536

4,643

Coastal Reaion 0lIlce

0

0

0

0

24

24

23

9

24

NE Region 0lIlce

0

359

359

17

89

106

28

7

133

NW Realon 0fIice

0

0

0

16

162

178

18

0

192

SE Region 0IIice

11,200

72,890

84,090

5

102

107

76

2

115

S'N Reaion 0fIice

0

2,327

2,327

0

21

21

20

6

21

Fin Cust Serv Unn - IV-D

55.051

838,783

893,834

24

59

83

67

33

145

Fin Cust Serv Unit - Non-IV-D

0

0

8,069,093

0

0

8,338

6,450

3,475

12,510

Contrac:tad AtIIHney Allantic Judicllli Circuit Clayton JC - UIFSA Cobb JC - UIFSA Eastern Judicial Circuli
JudicIIIl Circuli Ogeechee - statesboro
-
Pataula Judicial Circuli stone MIn - U1FSA TlIloo Judicial Circuli
Tifton - TlIlon Tifton - SVlvester Toombs Judicial Circun

1,075,817 325,074 647,620
3,158,747 1,035,400
840,906 194,494 1,138,012 1,472,727 1,435,633 808.789 626.844 848,999

7,135,533 4,301,352 9,580,033 17,158,678 5,416,034 4,054,611 1,361,424 3,501,488 9,300,044 6,060,001 3,689,287 2,370,714 3,484,771

8,211,350 4,626,426 10,227,653 20,317,425 6,451,434 4,895,517 1,555,918 4,639,500 10,772,771 7,495,634 4,498,076 2,997,558 4,333,770

2,628 512 595
2,997 1,470 1,229
241 1,662 2,214 1,677
960 717 849

13,209 3,517 5,503
13,244 5,429 4,154 1,275 4,957
11,224 5,336 3.045 2,291 3,526

15,837 4,029 6,098
16,241 6,899 5,383 1,516 6,619
13,438 7,013 4,005 3,008 4,375

5,714 2,317 4,237 12,347 4,243 3,395
848 4,131 6,727 5,460 3,082 2,378 3,397

3,380 1,563 2,967 8,215 2,933 2,327
606 2,778 3,526 4009 2,332 1,677 2,324

20,086 5,366 8,256
21,820 9,243 7,146 2,097 8,779
16,659 9.623 5,449 4,174 5,744

Private Vendor Maxirnus-Auausta Maximus - Cobb Maximus - Columbus Maxmus - DeKalb Maxlmus - Fulton Maxlrnus - Valdosta

539,162 160,111 472,582 460,283 816,022 445,206

11,918,703 6,346,084 8,091,400
17,562,634 23,110,190
6,919,444

12,457,865 6,506,195 8,563,982
18,022,917 23,926,212
7,364,650

461 235 238 856 1,157 290

11,126 8,594 9,060
19,674 22,521
7,539

11,587 8,829 9,298
20,530 23,678
7,829

7,448 3,406 5,957 11,530 16,349 5,134

4,965 2,125 3,702 6,553 8,796 3,507

15,415 11,338 12,583 26,323 29,882 10,864

State Total Contract Attorney Total Privatized Total
GRAND TOTAL

42,086,791 11,138,029
2,893,366 56,118,186

206,850,339 65,937,934 73,948,455
346,736,728

257,006,223 77,075,963 76,841,821
410,924,007

74,684 14,604
3,237
92,525

274,940 65,945 78,514
419,399

357,962 80,549 81,751
520,262

194,065 48,573 49,824
292,462

116,859 31,695 29,648
178,202

477,397 105,576 106,405 689,378

Through the Looking Glass: Child Support in the Future

Change comes with the winds and the times. Change adds valuable experiences to our self-knowledge. It is what helps us cope with the good and the difficult times of our lives. The Georgia Child Support Enforcement program welcomes change for it is in change that new opportunities for improvement are found. Here is a quick list of changes that may become a reality:
The CSE Cyberspace Office
One day, a CSE customer will access his or her case through the Internet from virtually any place at any time. The inquirer will have protected access to case status and payment information. Pay histories will be available for downloads. The inquirer will leave and pick-up mail from CSE assigned mailboxes. The CSE Cyberspace office will break down the barriers of time and space.
Certified CSE Staff
One day, all staff working for the Child Support Enforcement program in Georgia will be certified as having completed and passed a standardized curriculum. The courses will cover all disciplines. It will cover the business protocols for the front desk as well as the courtroom protocols for the agent seeking to establish a new order for support. This certificate program will assure that CSE services are provided in a competent professional manner everywhere a CSE office operates in the state.
Artificial Intelligence
One day, policy and procedure manuals will be a relic of the past. The policies and procedures that guide the work of the agency will be embedded in the computer system programs. Workers will be guided through tasks via decision

trees. Some decisions will be made by the system absent the worker. Workers will be free to spend more time dealing with people and talking with them, and resolving problems while the routine monitoring actions are performed by the system. In a world where there are never enough staff to do everything, the system will do the routine work.
Fatherhood Collaboratives
One day, non-custodial fathers will have access to a menu of services provided through a community collaborative. Each collaborative will offer the non-custodial parent several choices in service providers and services to include: health and dental care, job readiness instruction, remedial education, job training, job placement and other rehabilitative services. And when appropriate, under controlled circumstances, the father will receive help in obtaining visitation and access to his children. One collaborative goal will be to create a fit father, who not only pays child support, but who is involved with his children and the community in a positive way.
A Father for Every Child
One day, DNA "banks" will enable CSE to identify fathers. These banks will contain the essential DNA patterns necessary for determining parentage. Once the DNA pattern for the child and mother are established, finding the missing DNA pattern, the father, would be a relatively simple matter. A computer program would convert the DNA data being sought into digital a pattern. Once this is done, the task of searching the DNA bank for a similar pattern is relatively simple. If and when this happens, every child can truly have an identified father.

Georgia Child Support Enforcement Offices
Counties served by each office are in italics

Alapaha Judicial Circuit 303 South Jefferson Street P.O. Box 1078 Nashville, GA 31639 229-686-7678
Atkinson, Berrien, Clinch Cook, Lanier
Alcovy Judicial Circuit 41 74 Baker Street P.O. Box 1038 Covington, GA 30015 770-784-2499
Newton
Alcovy Judicial Circuit 226 Alcovy Street, Bldg. E-15 P.O. Box 1792 Monroe, GA 30655 770-207-4180
Walton
Appalachian Judicial Circuit 37 Kiker Street Ellijay, GA 30540 706-276-2364
Fannin, Gilmer, Pickens
Atlanta Judicial Circuit 1718 Peachtree Street Suite 385 Atlanta, GA 30309 404-206-5362
Fulton
Atlanta Judicial Circuit 3201 Atlanta Industrial Parkway Suite 301 Atlanta, GA 30331 404-699-6868
Fulton

Atlantic Judicial Circuit 945 E.G. Miles Parkway P.O. Box 70 Hinesville, GA 31 310 912-876-4154
Bryan, Evans, Liberty, Long, Mcintosh, Tattnall
Augusta Judicial Circuit 360 Bay Street, Suite 300 P.O. Box 1427 Augusta, GA 30901 706-721-6991
Burke, Columbia, Richmond
Bell - Forsyth Judicial Circuit 321 Lamar Halley Parkway P.O. Box 1188 Canton, GA 30114 770-720-3585
Forsyth
Blue Ridge Judicial Circuit 321 Lamar Halley Parkway P.O. Box 1188 Canton, GA 30114 770-720-3585
Cherokee
Brunswick Judicial Circuit 4420 Altama Avenue P.O. Box 1624 Brunswick, GA 31521 912-262-3000
Camden, Glynn
Brunswick Judicial Circuit 446 West Plum Street P.O. Box 584 Jesup, GA 31545 912-427-5833
Appling, Jeff Davis, Wayne

Chattahoochee judicial Circuit 1327 Third Avenue P.O. Box 309 Columbus, GA 31902 706-649-7317 Chattahoochee, Harris, Marion, Muscogee, Talbot, Taylor
Cherokee judicial Circuit 45 Brook Drive P.O. Box 1300 Cartersville, GA 30120 770-387-3724 Barto~ Gordon
Clayton judicial Circuit 1287 Spur Hwy. 138 jonesboro, GA 30236 770-473-2474 Clayton
Clayton judicial Circuit 121 South McDonough Street 1st Floor Annex jonesboro, GA 30236 770-477-4552 Clayton - UIFSAOnly
Cobb judicial Circuit 590 Commerce Park Drive Suite 112 Marietta, GA 30060 770-528-3500 Cobb
Cobb judicial Circuit 10 East Park Square Suite 402 Marietta, GA 30060 770-528-2410 Cobb - UIFSA Only
Conasauga judicial Circuit 417 West Crawford Street P.O. Box 885 Dalton, GA 30722 706-272-2326 Murray, Whitfield
Cordele judicial Circuit 108-A 16th Avenue East P.O. Box 1273 Cordele, GA 31010 229-276-2338 Ben Hill, Crisp, Dooly, Wilcox

Coweta judicial Circuit 102 College Street Carrollton, GA 30117 770-836-6870 Carroll, Heard, Troup
Coweta judicial Circuit 8-A Madison Street P.O. Box D Newnan, GA 30264 770-254-7249 Coweta, Meriwether
Dougherty judicial Circuit 102 North Washington Street Albany, GA 31 701 229-430-4520 Dougherty
Douglas judicial Circuit 8677 Hospital Drive P.O. Box 1297 Douglasville, GA 30133 770-489-3014 Douglas
Dublin judicial Circuit 904 Claxton Dairy Road P.O. Box 488 Dublin, GA 31021 478-275-6576 Johnson, Laurens, Treutlen Twiggs
Eastern judicial Circuit Chatham Cty Courthouse Annex 415 W. Broughton Street Suite 101 Savannah, GA 31401 912-652-7400 Chatham
Enotah judicial Circuit 133 Tipton Drive P.O. Box 939 Dahlonega, GA 30533 706-867-2908 Lumpkin, Towns, Union White
Flint judicial Circuit 46 Sloan Street P.O. Box 113 McDonough,GA 30253 770-954-2010 Henry

Griffin judicial Circuit 1435 North Expressway Suite 602 Griffin, GA 30223 770-229-3100 Fayette, Spalding
Griffin judicial Circuit 1457 Highway 19 North P.O. Box 632 Thomaston, GA 30286 706-646-6016 Pike, Upson
Gwinnett judicial Circuit 446 West Crogan Street P.O. Box 1107 Lawrenceville, GA 30046 770-822-8420 Gwinnett
Houston judicial Circuit 92 Cohen Walker Drive P.O. Box 8038 Warner Robins, GA 31095 478-988-7700 Houston
Lookout Mtn. judicial Circuit 10056 North Highway 27 P.O. Box 39 Rock Springs, GA 30739 706-375-0701 Catoosa, Chattooga, Dade, Walker
Macon judicial Circuit 2720 Riverside Drive P.O. Box 7467 Macon, GA 31209 478-752-1500 Bibb
Macon judicial Circuit 584 North Dugger Avenue P.O. Box 36 Roberta, GA 31078 478-836-3169 Crawford, Peach
Maximus - Augusta 2525 Washington Rd, Suite P Augusta, GA 30904 706-733-0791 Burke, Columbia, Richmond - Non-TANF Only

Maximus - Cobb 2812 Spring Road, Suite 150 Atlanta, GA 30339 770-434-4901 Cobb - Non-TANF Only
Maximus - Columbus 233 12th Street, Suite 700 Columbus, GA 31901 706-653-9682 Chattahoochee, Muscogee, Harris, Marion, Talbot, Taylor Non-TANF Only
Maximus - DeKalb 1975 Century Blvd., Suite 1 Atlanta, GA 30345 404-634-1565 DeKalb - Non-TANF Only
Maximus - Fulton 34 Peachtree Street 30th Floor, Suite 3000 Atlanta, GA 30303 404-832-7081 Fulton - Non-TANF Only
Maximus - Valdosta 124-126 N. Patterson Street Valdosta, GA 31601 229-333-0629 Brooks, Colquitt, Echols, Lowndes, Thomas Non-TANF Only
Middle judicial Circuit 125 East Church Street P.O. Box 540 Sandersville, GA 31082 478-552-6845 Jefferson, Washington
Middle judicial Circuit 107 South Main Street P.O. Box 1409 Swainsboro, GA 30401 478-289-2570 Candler, Emanuel, Toombs
Mountain judicial Circuit 51 8-A Monroe Street P.O. Box 1930 Clarkesville, GA 30523 706-754-9100 Habersham, Rabun, Stephens

Northeastern Judicial Circuit 465 EE Butler Parkway Second Floor P.O. Box 3395 Gainesville, GA 30503 770-535-5735
Dawson, Hall
Northern Judicial Circuit 11 Seaboard Street P.o. Box 6400 Elberton, GA 30635 706-213-2014
Elbert, Franklin, Hart, Madison, Oglethorpe
Ocmulgee Judicial Circuit 2930 Heritage Place, Suite 101 Milledgeville, GA 31 061 478-445-4761
Baldwin, Greene,Hancock, jasper, jones, Morgan, Putnam, Wilkinson
Oconee Judicial Circuit 600-A Sixth Avenue P.O. Box 4063 Eastman, GA 31023 478-374-6800
Bleckley, Dodge, Montgomery, Pulaski, Telfair, Wheeler
Ogeechee Judicial Circuit Effingham County Courthouse P.o. Box 300 Springfield, GA 31 329 912-754-9249
Effingham
Ogeechee Judicial Circuit 1 Courtland Street, First Floor Statesboro, GA 30458 912-489-8747
Bulloch, jenkins, Screven
Pataula Judicial Circuit 101 East Dawson Street P.O. Box 30 Cuthbert, GA 31740 229-732-2108
Clay, Early, Miller, Quitman, Randolph, Seminole, Terrell

Piedmont Judicial Circuit 28 Lee Street P.O. Box 1880 Winder, GA 30680 770-868-4180
Banks, Barrow, jackson
Rockdale Judicial Circuit 997 Commerce Drive P.O. Box 81790 Conyers, GA 30013 770-388-5000
Rockdale
Rome Judicial Circuit 450 Riverside Parkway P.O. Box 473 Rome, GA 30162 706-295-6494
Floyd
Southern Judicial Circuit 606 Southeast First Street P.O. Box 1359 Moultrie, GA 31776 229-891-7220
Colquitt, Thomas
Southern Judicial Circuit 111-B South Patterson Street Suite 202 P.O. Box 1669 Valdosta, GA 31603 229-333-5240
Brooks, Echols, Lowndes
South Georgia Judicial Circuit 1O-A West Broad Street P.O. Box 565 Camilla, GA 31730 229-522-3600
Baker, Calhoun, Decatur, Grady, Mitchell
Southwestern Judicial Circuit 502 Lawson Drive P.O. Box 1085 Americus, GA 31 709 229-931-2420
Lee, Macon, Schley, Stewart, Sumter, Webster

Stone Mtn. judicial Circuit 1 78-A Sams Street Trussell Building Addition P.O. Box 1647 Decatur, GA 30030 404-371-7300
DeKalb

....

Stone Mtn. judicial Circuit

315 W. Ponce de Leon Avenue

Suite 600

Decatur, GA 30030

404-687-2401

Dekalb - UIFSA only

Tallapoosa judicial Circuit 300 W/I Parkway, Suite 207 P.O. Box 799 Dallas, GA 30132 770-443-7841
Haralson Paulding, Polk

Tifton judicial Circuit 405 North Henderson Street P.O. Box 426 Sylvester, GA 31 791 229-776-0020
Worth, Turner

Tifton judicial Circuit 246 E. Second Street Lee Building P.O. Box 7610 Tifton, GA 31 793 229-387-8557
Irwin, Tift

Toombs judicial Circuit 114 East Hall Street P.O. Drawer 966 Thomson, GA 30824 706-597-9720
Glascock, Lincoln McDuffie, Taliaferro, Warren,
Wilkes

Towaliga judicial Circuit 492 West Third Street P.O. Box 879 jackson, GA 30233 770-504-2224
Butts, Lamar, Monroe

Waycross judicial Circuit 215-B Albany Avenue P.O. Box 1130 Waycross, GA 31503 912-285-6061
Bacon, BrantleYt Charlton, Coffee, Pierce, Ware
Western judicial Circuit 850 Hawthorne Avenue P.O. Box 6257 Athens, GA 30604 706-369-5614
Clarke, Oconee

.....

Georgia Department of Human Resources Audrey W. Horne, Commissioner
Kate Pfirman, Assistant Commissioner Financial and Fiscal Policy
Office of Child Support Enforcement Robert Riddle, Director
Two Peachtree Street, NW Suite 20-445
Atlanta, Georgia 30303 (404) 657-3851