FY 2019 performance measure report

PERFORMANCE MEASURES REPORT Fiscal Year 2019
Governor's Office of Planning and Budget

Table of Contents
Forward.................................................................................................................................................................1
Court of Appeals...................................................................................................................................................2 State Accounting Office........................................................................................................................................3 Department of Administrative Services................................................................................................................5 Department of Agriculture....................................................................................................................................8 Department of Banking and Finance..................................................................................................................10 Department of Behavioral Health and Developmental Disabilities....................................................................11 Department of Community Affairs.....................................................................................................................16 Department of Community Health......................................................................................................................20 Department of Corrections..................................................................................................................................26 Department of Community Supervision.............................................................................................................28 Department of Defense.......................................................................................................................................30 Department of Driver Services...........................................................................................................................31 Bright from the Start: Georgia Department of Early Care and Learning...........................................................32 Department of Economic Development..............................................................................................................34 Department of Education....................................................................................................................................36 Employees' Retirement System of Georgia........................................................................................................43 State Forestry Commission.................................................................................................................................44 Office of the Governor........................................................................................................................................45 Department of Human Services.........................................................................................................................48 Commissioner of Insurance................................................................................................................................56 Georgia Bureau of Investigation........................................................................................................................58 Department of Juvenile Justice...........................................................................................................................60 Department of Labor...........................................................................................................................................61 Department of Law.............................................................................................................................................62 Department of Natural Resources.......................................................................................................................63 State Board of Pardons and Paroles....................................................................................................................66 State Properties Commission..............................................................................................................................67 Georgia Public Defender Council......................................................................................................................68 Department of Public Health..............................................................................................................................69 Department of Public Safety...............................................................................................................................74 Public Service Commission................................................................................................................................78 Board of Regents of the University System of Georgia.....................................................................................79 Department of Revenue......................................................................................................................................86 Secretary of State................................................................................................................................................90 Georgia Student Finance Commission...............................................................................................................93 Teachers Retirement System..............................................................................................................................98 Technical College System of Georgia................................................................................................................99 Department of Transportation...........................................................................................................................101 Department of Veterans Service.......................................................................................................................105
State Board of Workers' Compensation............................................................................................................107
Georgia General Obligation Debt Sinking Fund..............................................................................................108

FY 201 Performance Measure Report
The Office of Planning and Budget publishes performance measures for agencies to accompany the Governor's Budget Report. For the FY 2019 budget cycle, agencies reported actual program performance data for FY 2014 through FY 2017 for workload, efficiency and outcome measures. Measuring performance in these three areas helps state decision makers and agency stakeholders understand how well programs are operating and whether they are achieving their intended outcomes. Measures in this report are organized by both agency and program.
The statistics in this report are included as they were entered by the agency or in consultation with the agency. As such, any questions regarding a specific performance measure should be directed to the respective agency.
1

Program Performance Measures:
Court of Appeals
Court of Appeals
Appellate Filings
Cases Disposed
Revenue from Appellate Court Fees
Average caseload per judge for cases filed
Average caseload per judge for cases disposed

FY 2014 Actual

FY 2015 Actual

FY 2016 Actual

FY 2017 Actual

3,146 3,311 $422,386.20
262 276

3,226 3,236 $410,388.00
269 270

3,150 3,293 $409,726.34
210 220

3,017 3,067 $408,357.50
201 204

2

Program Performance Measures:
State Accounting Office
Financial Systems
Customers/users supported by Human Capital Management (HCM)
Customers supported by Financials
Customer support tickets generated
Customer support tickets closed
Financial issues responded to, diagnosed and resolved within Service Level Agreement parameters Human Capital Management issues responded to, diagnosed and resolved within Service Level Agreement parameters
Shared Services
Agencies participating in Payroll Shared Services Center (PSSC)
Employees paid through Payroll Shared Services Center (PSSC)
Agencies participating in Concur
Travel reimbursements processed

FY 2014 Actual

FY 2015 Actual

FY 2016 Actual

FY 2017 Actual

87,025 60,494 57,525 58,320 98.0% 100.0%

83,149 63,457 56,718 57,177 98.0% 92.0%

82,835 66,666 58,763 58,537 99.0% 94.0%

79,976 71,499 56,337 56,221 99.9% 97.9%

12

12

13

14

N/A

4,099

4,208

5,762

22

36

37

61

N/A

67,275

108,697

125,833

Statewide Accounting and Reporting
Days from prior fiscal year end to publish the Comprehensive Annual Financial Report (CAFR)
Days from prior fiscal year end to publish the Budgetary Compliance Report (BCR)
Submit Annual Schedule of Expenditures of Federal Awards within 60 days of Comprehensive Annual Financial Report (1=Meet; 2=Did Not Meet)

184

184

192

183

150

142

143

137

1

1

1

1

3

Program Performance Measures:
State Accounting Office: Attached Agencies

FY 2014 Actual

Georgia Government Transparency and Campaign Finance Commission

Number of existing cases on July 1

149

Number of complaints received

74

Average length of an open case

N/A

Average time to process a late submission

N/A

Total fees/fines levied

N/A

FY 2015 Actual

FY 2016 Actual

FY 2017 Actual

223 66
N/A N/A
N/A

208 93
N/A N/A
N/A

298 197 N/A N/A
N/A

Georgia State Board of Accountancy
Individual CPA renewals processed
CPA firm renewals processed

17,842

434

19,237

194

672

752

1,301

496

4

Program Performance Measures:
Department of Administrative Services
Certificate of Need Appeal Panel
Number of Certificate of Need appeals filed
Number of Certificate of Need hearings held

FY 2014 Actual

FY 2015 Actual

FY 2016 Actual

FY 2017 Actual

11

7

7

7

5

5

5

5

Departmental Administration
Number of enterprise-wide contract award protests
Number of training opportunities offered to employees
Percentage of employees successfully completing training/professional development Number of service center tickets
Percent of successfully resolved tickets
Number of audit findings
Agency turnover rate
Number of payments processed
Percentage of payments processed electronically

82 11 84.00% 63,800 100.00%
0 19.90%
4,596 87.00%

75 12 79.00% 49,638 100.00%
0 19.50%
4,483 92.00%

72 32 56.00% 55,359 100.00% N/A 20.00% 4,859 95.70%

63 55 32.00% 31,191 100.00% N/A 22.90% 4,928 98.00%

Fleet Management
Number of active vehicles in the State's fleet (excluding Community Service Boards)
Proportion of active state vehicles enrolled in the motor vehicle maintenance program
Number of safety trainings completed following "Report My Driving" calls from constituents
Average preventative maintenance costs for participating vehicles
Number of active state vehicles enrolled in the motor vehicle maintenance program
Human Resources Administration
Number of active benefit-eligible executive branch state employees in the Enterprise Resource Planning system
Proportion of eligible state employees enrolled in an employee-paid Flexible Benefit offering
Employees or candidates identified for risk based on results of the Drug Testing program
Employee customers' overall satisfaction with the Benefits Operations Center
Employees or candidates identified for risk based

18,606 54.10%
334 $217.00
11,778

17,825 58.01%
285 $198.00
10,341

17,711 76.60%
156 $276.79
14,502

17,997 81.95%
254 $241.00
14,749

67,993 91.50% 91.00% 91.00%
228

60,520 90.90% 93.00% 93.00%
195

59,494 87.50% 86.86% 86.86%
208

60,707 89.50% 97.00% 88.00%
272

5

Program Performance Measures:
Number of applications submitted to job requisitions of Careers.ga.gov
Number of jobs posted on Careers.ga.gov
Number of state agencies and entities using Careers Site for job vacancy posting and applicant tracking
Risk Management
Number of claims accepted for review under the Workers Compensation, Liability, and Property programs Percent of cases settled without litigation
Number of unemployment claims filed
Number of claims accepted for review under the Cyber Insurance program

FY 2014 Actual
304,576
5,110
53

FY 2015 Actual
217,175
4,480
54

FY 2016 Actual
611,469
11,217
62

FY 2017 Actual
744,287
13,991
58

8,000 N/A N/A N/A

7,765 N/A N/A N/A

8,436 N/A N/A N/A

7,967 N/A N/A N/A

State Purchasing
Amount of state entity spend through the Purchasing Card program
Proportion of state entity Chief Procurement Officers that are certified purchaser
Estimated amount of cost savings/avoidance from recently completed new or renewal Statewide contracts Number of agencies using the Team Georgia Marketplace application for their procurement processes Number of statewide contracts
Number of training participants for the state purchasing program
Percentage of agency contracts completed within six months

$184,131,136 $184,909,582 $186,264,250 $163,200,000

63.98%

76.25%

82.90%

94.86%

$10,263,808

$6,134,077

$7,987,365

$7,851,761

55

66

66

66

72

71

72

73

4,645

4,584

4,123

12,142

22.00%

12.60%

33.00%

74%

Surplus Property
Amount of sales in the State Surplus Property program
Proportion of State Surplus Property transactions that are redistributed
Amount of funds returned to state entities from sales in the State Surplus Property program

$5,439,051

$5,626,417

$5,049,812

$5,573,822

8.40%

6.00%

6.90%

6.22%

$4,191,747.00 $3,851,445.17 $3,330,221.00 $3,308,657.00

6

FY 2014

Program Performance Measures:

Actual

Department of Administrative Services: Attached$JHQFLHV

Office of State Administrative Hearings
Number of cases filed

59,712

Number of cases per judge

3,980

Average cost per case

$78.00

Number of cases filed with the tax tribunal

1,332

FY 2015 Actual
61,684 5,428
$74.00 966

FY 2016 Actual
50,363 4,379
$111.00 879

FY 2017 Actual
40,935 3,560
$148.00 988

Office of the State Treasurer
Number of Transactions in the statewide merchant card contract
Amount by which the return on the state general obligation bond portfolio exceeds the return on Georgia Fund 1 in basis points
The number of bank accounts and bank services evaluated

6,377,373 0.19 12

6,699,109 0.31 5

8,357,718 0.27 21

9,537,896 0.32 36

7

Program Performance Measures:
Department of Agriculture
Consumer Protection
Number of establishments inspected
Percentage of establishments out of compliance warranting follow-up inspection
Number of violative samples from regulated food products
Percentage of non-compliant establishments found to be compliant at follow-up inspection Percentage of inspections completed
Percentage of food establishments inspected for regulatory compliance
Percentage of fuel establishments inspected for regulatory compliance (based on an 18 month inspection cycle) Percentage of companion animal establishments inspected for regulatory compliance
Departmental Administration
Percentage of calls answered in call centers
Percentage of IT tickets completed within 48 hours of being submitted
Program turnover rate
Number of audit findings
Number of licenses issued

FY 2014 Actual

FY 2015 Actual

FY 2016 Actual

FY 2017 Actual

150,943 3.40% 255
84.56% 95.00% 81.00% 90.00% 77.00%

172,280 5.64% 190
96.82% 94.13% 91.00% 100.00% 65.00%

179,420 8.40% 222
95.08% 96.77% 84.00% 100.00% 98.00%

189,519 6.09% 178 100% 100% 87.3% 100% 98.6%

91.00% 91.00% 29.00%
0 71,012

97.03% 91.60% 13.00%
N/A 84,183

97.63% 93.00% 34.30%
N/A 81,945

96.92% 95%
25.42% N/A
83,450

Marketing and Promotion
Number of Georgia Grown participants
Percentage of total Farmers Market space leased to vendors
Number of farmers, retailers, and wholesalers utilizing the Atlanta Farmers Market Percentage increase in total users of the Atlanta Farmers' Market

396 92% 28,283 N/A

650 92% 35,329 24.91%

942 100% 36,565 3.50%

1,060 100% 32,632
0%

Poultry Veterinary Diagnostic Labs
Number of avian influenza tests provided to poultry growers and hobbyists
Number of samples submitted to the poultry lab network for diagnostic testing
Number of reported diseases tested using monitoring standards
Number of tests performed

320,963 57,825 5
1,245,849

346,645 58,951 5
1,338,483

343,164 59,482 5
1,336,321

328,274 58,628 15
1,284,289

8

Program Performance Measures:
Department of Agriculture: Attached Agencies
Payments to Georgia Agricultural Exposition Authority
Number of visitors to the National Fair
Percentage of total expenditures funded through self-generated funds
Gross fair revenues
Gross event revenues
Amount in capital reserves
Number of visitors (fair and non-fair per calendar year) Georgia National Fairgrounds utilization rate

FY 2014 Actual

FY 2015 Actual

FY 2016 Actual

FY 2017 Actual

449,885

456,023

501,628

89.50%

89.90%

90.80%

$5,292,790.00 $5,732,972.00 $6,459,788.00

$2,551,089.00 $2,599,642.00 $2,860,241.00

$534,714.00

$372,667.00

$719,105.00

815,882 84.50%

852,832 100.00%

931,971 100.00%

536,840 90.80% $6,535,579 $3,002,547 $954,231 994,284
100%

State Soil and Water Conservation Commission
Amount of electronic payments processed
Number of audit findings
Number of Georgia Soil and Water Conservation Commission/United States Department of Agriculture watershed dams maintained Number of agricultural irrigation systems audited for application uniformity
Number of Georgia Soil and Water Conservation/United States Department of Agriculture watershed dams rehabilitated to meet safe dam criteria and to provide continued flood control Number of million gallons of potential water saved by mobile irrigation lab contracted audits Number of individuals certified or recertified in erosion and sedimentation control
Number of erosion control plans reviewed
Number of agricultural acres protected and benefited by conservation plans
Number of citizens educated through district sponsored events
Agency Turnover Rate
Percentage of stae funds as compared to agency total funds.
Average cost per plan to review an erosion control plan by Georgia Soil and Water Conservation Commission staff

66% 0
124 169
15
176.7 8,264 3,313 694,301 220,538 10.00%
59% $116.28

62% N/A 125
96 17
218.1 9,867 3,385 354,294 384,247 7.90% 58.5% $116.28

62% 0
125 43 18
218.1 12,195
3,769 455,831 230,580 10.42%
57% $116.28

65% 0
125 14 21
71.12 7,861 3,451 316,498 256,468 55.26%
73% $84.63

9

Program Performance Measures:
Department of Banking and Finance
Departmental Administration
Percentage of fees and fines submitted electronically
Agency turnover rate
Number of audit findings

FY 2014 Actual

FY 2015 Actual

FY 2016 Actual

FY 2017 Actual

89% 20%
0

90% 19%
0

91% 14%
0

94% 16% N/A

Financial Institution Supervision
Average examination turnaround time for bank and credit union examinations (in calendar days) Average report turnaround time for bank and credit union examinations (in calendar days) Number of examinations conducted of state-chartered banks and credit unions
Number of formal administrative actions outstanding for banks and credit unions
Percentage of problem banks that showed improvement at their next examination
Non-Depository Financial Institution Supervision
Number of risk-based examinations and investigations conducted
Number of administrative actions issued to licensed and unlicensed entities
Average number of calendar days required to process a mortgage broker, mortgage lender, or mortgage loan originator license Average number of calendar days required to process a Money Service Business license or registration Number of approved licensees
Number of new applications
Number of exams completed

72

72

66

61

54

55

38

50

184

149

121

115

57

48

31

23

38

24

41

35

210 640
19 15 10,388 4,731 149

212 1,013
9 3 11,662 4,334 134

194 746
23 6
13,543 5,528 132

114 593
32 4
16,335 6,259 89

10

FY 2014

Program Performance Measures:

Actual

Department of Behavioral Health and Developmental'LVDELOLWLHV

Adult Addictive Diseases Services
Number of clients served in community-based detoxification and crisis services

7,719

Number of clients served in community-based treatment and recovery services

25,797

Percentage of clients discharged from crisis or detoxification programs who receive follow-up behavioral health services within 14 days
Percentage of clients not returning for new services within 90 days of discharge

35.00% 96.00%

Percentage of women successfully completing treatment in a Ready for Work program
Percentage of clients active in treatment 90 days after beginning non-crisis stabilization services

14.00% 32.00%

FY 2015 Actual
8,460 30,887 33.00% 83.00% 32.00% 29.00%

FY 2016 Actual
7,374 37,897 33.00% 85.00% 45.00% 26.00%

FY 2017 Actual
8,225 49,751 26.00% 75.00% 35.00% 30.00%

Adult Developmental Disabilities Services
Persons served in community-based adult developmental disabilities services
Number of persons receiving supported employment
Average Mobile Crisis Team response time (in hours)
Average cost per New Options Waiver
Number of Georgia consumers on waiting list for waivers as of June 30
Number of developmental disabilities consumers transitioned from Georgia's state hospitals to the community Average cost per Comprehensive Supports Waiver
Average cost per Comprehensive Supports Waiver to transition a person from a State Psychiatric Hospital Number of individuals transitioned from the waiver planning list into waiver services

14,183 2,390 1.00
$18,326.40 7,341 46
$67,183.08 $113,991.76
400

15,668 2,160 1.00
$17,990.15 8,070 14
$73,589.03 $166,919.61
469

18,147 2,222 1.00
$18,672.30 8,574 26
$72,905.68 $107,870.01
636

16,310 1,976 1.28
$18,181 8,915 29
$80,897 $122,530
527

Adult Forensic Services
Number of adult pretrial evaluations completed for superior or state courts
Percentage of incompetent to stand trial clients completing restoration who were opined to be competent
Number of outpatient evaluations completed
Number of inpatient pretrial evaluations, incompetent to stand trail evaluations, civil commitment evaluations and annual reviews completed
Number of individuals declared incompetent to stand trial who completed restoration
Median length of stay in years of civilly committed ISTS and NGRIs in state hospital on last day of fiscal year

1,991 71%
1,886 1,122
313 5

2,307 78%
2,233 1,250
402 4

2,253 77%
2,181 1,360
434 4

2,222 83%
2,446 1,289
572 4

11

Program Performance Measures:
Percentage of long-term forensic clients who are discharged
Number served in community integration home and supervised apartments
Number on conditional release on last day of fiscal year
Number of long-term discharges readmitted to hospital within 180 days
Percentage of long-term discharges readmitted to hospital within 180 days of discharge or conditional release Percentage of pretrial evaluations completed within 45 days of court order

FY 2014 Actual
44%
92
123
18
12%
24%

FY 2015 Actual
30%
94
124
4
7%
47%

FY 2016 Actual
31%
106
142
14
12%
33%

FY 2017 Actual
25%
126
144
15
13%
27%

Adult Mental Health Services
Number of adult mental health consumers served in state facilities
Number of adult mental health consumers served in community
Number of persons receiving peer services
Percentage of adult mental health consumers served in state facilities
Percentage of homeless individuals in adult community mental health services who obtain stable housing while enrolled in services Average response time for Mobile Crisis Response services (in minutes)
Percentage of people enrolled in supportive employment who are competitively employed Number of adult mental health consumers who received crisis services
Percentage of Assertive Community Treatment (ACT) clients admitted to psychiatric hospitals
Child and Adolescent Addictive Diseases Services
Number of youth served by Core Services providers
Number of youth served in Clubhouse Recovery Support Services
Number of youth served in Intensive Residential Treatment (IRT)
Percentage of youth who experience a reduction in alcohol and/or substance abuse while in treatment Percentage of participants in Clubhouse Recovery Support Programs who have negative urine drug screens Percentage of patients admitted to an IRT program within 30 days of screening

3,390 118,327
3,165 3.00% 30.00%
50 44% 8,820 9.90%

2,164 119,433
4,026 2.19% 39.21%
53 24% 9,260 12.10%

2,576 122,222
4,415 2.11% 34.00%
51 27% 16,317 11.00%

2,532 119,857
4,371 2.11% 52.00%
52 31% 19,395 11.60%

755 509
86 63% 56% 45%

499 437
75 50% 50% 75%

429 312
88 65% 50% 58%

301 382
66 52% 50% 75%

Child and Adolescent Developmental Disabilities
Persons served in community-based child and adolescent developmental
disabilities programs

2,762

4,100

3,218

3,908

12

Program Performance Measures:
Number of children and adolescents receiving family support services
Percentage of first time family support services recipients who were children or adolescents
Child and Adolescent Forensic Services
Number of evaluations completed on juveniles in juvenile or superior court
Percentage of juvenile court evaluations completed within 30 days of receipt of the court order
Child and Adolescent Mental Health Services
Number of youth served by Psychiatric Residential Treatment Facility (PRTF) providers Number of Mental Health Clubhouse Recovery Support Service members
Percentage of Community Based Alternatives for Youth consumers who are not admitted to a higher level of care within 90 days Number of youth served in community-based services
Number of clients served in crisis service activity
Average length of stay at PRTF
30-day Crisis Stabilization Unit (CSU) readmission rate
CSU utilization rate

FY 2014 Actual
2,360
57%

FY 2015 Actual
2,299
56%

FY 2016 Actual
3,025
67%

FY 2017 Actual
3,602
70%

1,178 43%

1,254 41%

1,306 33%

1,427 36%

484 663 90.66% 29,382 1,783 219
13 71.20%

184 598 97.40% 25,356 1,473 194
17 64.90%

258 1,047
N/A 17,129
1,508 144 4
77.30%

176 1,431
98% 13,271
2,028 128 4.3
56.70%

Departmental Administration
Number of class hours of training delivered to Department of Behavioral Health and Developmental Disabilities staff
Percentage of accounts payable-contract payment requests entered into PeopleSoft within 3 business days of the request being submitted to Department of Behavioral Health and Developmental Disabilities accounts payable Number of psychiatrists recruited and hired to staff Department of Behavioral Health and Developmental Disabilities locations around the state
Direct Care Support Services
Number of face-to-face admission evaluations performed by the state hospitals
Percentage of admission evaluation referrals to state hospitals that receive a disposition (acceptance or denial) response within 4 hours of receipt of referral
Percentage of people who present for admission evaluation at a state hospital whose hospital admission was avoided as a result of their being served in a Department of Behavioral Health and Developmental Disabilities hospital 23 hour observation program
Substance Abuse Prevention
Number of persons served in community-based prevention programs
Percentage of people served by evidence-based programs

155,397 97% 8

163,463 98% 14

219,358 97% 7

229,500 100% 7

7,511 51.93%
69%

5,084 75.12%
64%

4,729 45.39%
60%

4,515 39.01%
60%

580,000 10%

658,849 10%

699,393 100%

672,728 100%

13

Program Performance Measures:
Percentage of adults 18-24 who report binge drinking in the past month Number of teens served at Prevention Clubhouses Number of teens attending the Georgia Teen Institute Number of persons who called the HODAC Helpline Percentage of provider assistance requests resolved within 30 days Number of businesses with Drugs Don't Work certification

FY 2014 Actual
18.00%
140
229
14,862
94%
6,314

FY 2015 Actual
18.00%
177
239
18,759
94%
6,437

FY 2016 Actual
N/A
146
230
10,914
95%
6,587

FY 2017 Actual
24.30%
142
310
15,058
92%
7,248

14

FY 2014

FY 2015

FY 2016

Program Performance Measures:

Actual

Actual

Actual

Department of Behavioral Health and Developmental'LVDELOLWLHV$WWDFKHG$JHQFLHV

Georgia Council on Developmental Disabilities
Number of people who participated in Council-supported activities

4,555

N/A

N/A

Percentage of people with developmental disabilities who report increasing their self-advocacy after participation in Council-supported activities
Number of policy or statute changes effected

N/A

N/A

N/A

177

N/A

1

Annual student enrollment in Inclusive Post-Secondary Education

23

25

67

Number of students involved in Project Search

100

N/A

105

Number of businesses involved in Project Search

17

N/A

16

Percentage of family members who report increasing their self-advocacy after participation in Council-supported activities

N/A

N/A

N/A

FY 2017 Actual
44,632 N/A 6 74 89 81 N/A

Sexual Offender Review Board
Number of cases completed by each evaluator each month Number of sexual offender cases leveled/completed Average amount of time it takes to complete each case (in hours) Average number of classification letters sent out per year Percentage of cases in backlog per year Average amount of cases received per month Average amount of cases voted on per board meeting

34.0 1,287
3.0 N/A N/A N/A N/A

28.0 1,012
3.5 N/A N/A N/A N/A

38.0 1,368
3.5 N/A N/A N/A N/A

32.0 1,205
4.0 N/A N/A N/A N/A

15

Program Performance Measures:
Department of Community Affairs
Building Construction
Number of building code clarifications/technical assistance provided to public and private sector customers per consultant
Number of building insignias issued
Number of State Minimum Standard Codes reviewed, amended, and adopted by the State

FY 2014 Actual
948 3,638
8

FY 2015 Actual
1,080 3,541
9

FY 2016 Actual
1,134 3,380
6

FY 2017 Actual
1,220 3,288
6

Coordinated Planning
Percentage of local comprehensive plans and similar reviews completed within designated 30-day timeframe Number of plans reviewed
Average number of days to review local comprehensive plans
Plan Implementation Rate: Percentage of local government work program items actually implemented

87.80% 237 19.9
47.40%

89.50% 164 17.7
48.60%

95.60% 181 21.8
56.50%

91.28% 218 21.2
55.22%

Departmental Administration
Number of audit findings Number of rental assistance checks mailed out Number of payments processed Percentage of payments processed electronically Average number of days to process payments Employee turnover rate Number of employment recruitments Total value of grants processed Number of IT service requests Percentage of IT service requests closed on time (2 business days or less)

2

1

0

0

83,257

75,218

70,738

64,765

166,686

150,291

155,885

250,211

94.00%

94.00%

95.00%

96.78%

12

10

10

10

6.75%

12.86%

16.32%

17.32%

59

70

65

83

$222,428,861 $219,692,544 $236,717,795 $211,518,775

3,897

4,060

4,857

5,496

96.00%

98.00%

95.00%

92.00%

Federal Community and Economic Development Programs
Percentage of member slots filled
Number of hours served
Percentage of earned Education Awards
Number of member slots filled

98.00% 274,365 89.00%
1,388

96.00% 385,063 87.00%
460

97.00% 399,546 78.00%
504

98.50% 449,223 84.63%
475

16

Program Performance Measures:
Number of persons who benefit from local government community development activities financed through the state Community Development Block Grant program
Percentage of Community Development Block Grant project recipients who are low to moderate income pursuant to the national objective
Amount of private investment leveraged for Appalachian Regional Commission economic development projects

FY 2014 Actual
41,993

FY 2015 Actual
30,435

FY 2016 Actual
63,780

88.00%

92.00%

96.00%

$321,143,057 $223,800,000 $132,318,177

FY 2017 Actual
16,257
83.04%
$74,143,948

Homeownership Programs
Number of people who receive pre-purchase, post purchase, or foreclosure prevention counciling Georgia Dream foreclosure rates
Percent of Georgia Dream applicants qualifying for loans
Percent of lending capacity obligated
Median household income for Georgia Dream participants
Number of families that purchased homes under the Georgia Dream initiative
Total amount of loans and assistance issued
Median home price purchased by Georgia Dream applicant

7,309 N/A N/A N/A N/A N/A N/A N/A

8,474 N/A N/A N/A N/A N/A N/A N/A

9,481 N/A N/A N/A N/A N/A N/A N/A

6,984 N/A N/A N/A N/A N/A N/A N/A

Regional Services
Number of Team Georgia resource consultations
Number of Georgia Academy for Economic Development sessions held
Information distribution/gathering activities for Georgia Housing Search, Project Homeless Count and other programs
Rental Housing Programs
Number of housing choice vouchers under contract
Section Eight management assessment program rating
Number of Georgia residents served
Number of jobs created (based on National Homebuilders model of 1.5 jobs per unit)
Research and Surveys
Percentage of cities and counties meeting all state reporting requirements
Number of local governments and authorities to whom technical accounting/financial technical assistance is made available by phone, email, and onsite Number of city/county Report of Local Government Finances Reports Government Management Indicators surveys processed within 10 business days

216

216

1,873

1,967

16

14

50

50

144

144

1,886

1,980

14,644 99.00% 10,898
5,540

15,043 100.00%
7,699 3,914

15,943 100.00%
11,076 5,630

15,020 100.00%
10,308 6,443

89.00% 590
1,065

89.00% 685
1,387

89.00% 791
1,534

84.49% 626
1,172

17

Program Performance Measures: Special Housing Initiatives
Number of individuals served by the state's initiatives Number of grants awarded Amount of grants facilitated Percentage of grant applicants awarded Number of individuals assisted through the Home Access Initiative
State Community Development Programs
Number of new Main Street/Better Hometown cities Net new jobs created in Georgia Main Street/Better Hometown cities Customer service satisfaction rating
State Economic Development Programs
Number of jobs created and retained Total value of grants and loans awarded Dollar amount of private investment leverage per grant/loan dollar

FY 2014 Actual
26,670 N/A N/A N/A N/A

FY 2015 Actual
26,722 N/A N/A N/A N/A

FY 2016 Actual
20,678 N/A N/A N/A N/A

FY 2017 Actual
20,020 N/A N/A N/A N/A

0 3,583 97.00%

17 2,948 97.00%

11 3,652 97.00%

10 2,887 97.00%

8,118 $19,702,225
$16

13,415 $80,979,593
$18

11,759 $43,551,798
$42

16,998 $33,373,186
$40

18

Program Performance Measures:
Department of Community Affairs: Attached Agencies
Payments to Georgia Environmental Finance Authority
Number of loans executed
Value of loans executed (in millions)
Community debt service savings realized by utilizing Georgia Environmental Finance Number of communities assisted

FY 2014 Actual
65 $223 $71,431,445
51

FY 2015 Actual
71 $194 $36,055,164
61

FY 2016 Actual
64 $225 $58,765,223
57

FY 2017 Actual
72 $127 $30,906,696
64

Payments to Georgia Regional Transportation Authority
Number of Xpress passenger trips
Total Xpress passenger fare revenue recovery
Number of passenger miles traveled on Georgia Regional Transportation Authority Xpress buses Number of vanpool passenger trips
Number of passenger miles traveled in GRTA contracted vanpools

2,142,412 29.20%
52,832,000 923,996
37,842,142

2,076,737 26.10%
51,200,000 907,523
35,446,095

1,948,529 22.70%
48,051,000 840,169
33,225,526

1,774,300 20.90%
43,754,238 831,253
35,488,321

Payments to OneGeorgia Authority
Number of jobs created or retained
Total value of grants and loans awarded
Dollar amount of private investment leverage per grant/loan dollar

2,179 $13,076,330
$19

1,557 $3,734,000
$42

3,307 $5,736,685
$61

4,890 $8,651,544
$46

19

Program Performance Measures:
Department of Community Health
Departmental Administration
Percentage of program integrity reviews identified as waste, fraud and abuse Balance in the other post employee benefits fund Percentage of employees that received proven initials and annual training in required courses
Georgia Board of Dentistry
Number of license renewals processed
Number of new applications processed
Average number of days to process new applications
Average number of days to process renewal applications
Number of licensed professionals regulated
Number of processed complaints
Percentage of complaints that were substantiated
Average number of days for complaint resolution

FY 2014 Actual

FY 2015 Actual

FY 2016 Actual

FY 2017 Actual

72.20% $0

78.00% $132,303,631

97.50%

72.00%

$611,651,947 $1,084,621,707

100.00%

98.00%

98.00%

N/A

12,519 870 21 7
12,572 311 N/A 525

26 769
21 7
12,735 400 N/A 321

13,746 753 21 7
13,691 511 N/A 219

16 818
21 7
14,202 301 N/A 100

Georgia State Board of Pharmacy
Number of licensed professionals regulated Number of license renewals processed Number of new applications processed Average number of days to process new applications Average number of days to process renewal applications

35,543 6,761 7,317 14 7

40,597 29,533
9,505 21 7

45,711 1,448 8,912 14 7

41,207 34,115
8,552 14 7

Health Care Access and Improvement
Number of Georgians served by Department of Community Health's safety net programs and grants
Number of health care providers who have attested to adopting, implementing, or upgrading certified Electronic Health Record technology in Georgia
Healthcare Facility Regulation
Percentage of applicable health care facility inspection results posted to the website within 30 days of inspection exit
Percentage of state licensed health care facilities who have survey results posted on the DCH website

46,694 3,056

55,082 3,575

131,163 3,975

59,350 4,394

95.00% 65%

89.00% 60%

85.00% 59%

85.00% 60%

20

Program Performance Measures:
Number of licenses issued
Number of annual inspections, excluding complaint inspections Number of complaints reported Number of complaints that resulted in a site visit Number of exemption letter requests Number of Certificate of Need applications processed Percentage of Certificate of Need Applications reviewed within 120 days of file date

FY 2014 Actual
763
3,070 10,567
2,871 257 63
100.00%

FY 2015 Actual
667
3,439 11,325
2,370 239 52
100.00%

FY 2016 Actual
732
3,103 11,068
3,394 236 78
100.00%

FY 2017 Actual
949
3,420 12,111
2,507 304 68
100.00%

Indigent Care Trust Fund
Percentage of Georgia hospitals receiving Disproportionate Share Hospital (DSH) payments
Percentage of Georgia hospitals achieving "deemed" status for Disproportionate Share Hospital (DSH) payments
DSH dollars spent supporting healthcare for medically indigent Georgians

99.00% 23.00% $307,492,595

99.00%

99.00%

23.00%

21.00%

$310,124,301 $311,405,356

98.00% 21.00% $315,706,141

Amount of uncompensated care Georgia hospitals self-report providing to indigent individuals
Percentage of uncompensated care reimbursed through DSH payments

$1,498,887,147 $1,649,035,462 $1,625,710,167 $1,550,137,919

21.00%

19.00%

19.00%

20.00%

Percentage of uncompensated care delivered by deemed hospitals

36.00%

36.00%

34.00%

35.00%

Average percentage of uncompensated care costs covered by DSH dollars for deemed hospitals

41.00%

37.00%

42.00%

44.00%

Medicaid- Aged Blind and Disabled
Number of Aged, Blind and Disabled enrollees Cost per member per month for Aged, Blind, and Disabled enrollees
Number of full benefit dual eligibles enrolled
Percentage of Long Term Care expenditures for Home and Community Based Waiver Services versus institutional expenditures Number of full benefit dual eligibles enrolled per 1000 members
Number of individuals on Independent Care Waiver Program waiting list per 1000 members between ages 21-64 Number of Aged, Blind, and Disabled enrollees per 1000 Medicaid members
Community Care Service Program Clients served
Average cost per Community Care Service Program client Total dollars saved as a result of clients remaining in the community (in millions)

472,444 $832.15 135,748 50.86%
84 114 291 14,145 $9,031 $316

483,916 $843.79 136,886 47.34%
76 121 269 14,145 $11,473 $386

493,363 $858.07 138,391 48.50%
74 112 266 9,701 $11,473 $205

500,159 $880.21 138,092 49.60%
75 89 273 8,930 $13,453 $184

Medicaid- Low-Income Medicaid
Number of low-income Medicaid enrollees

1,149,890

1,315,355

1,364,076

1,330,434

21

Program Performance Measures:
Low-income Medicaid members per 1,000 Medicaid members
Cost per member per month for low-income Medicaid enrollees
Number of emergency room visits for selected non-emergent care diagnoses per 1000 members
Number of Healthcare Effectiveness Data and Information Set/National Committee for Quality Assurance quality metrics monitored
Percentage of Healthcare Effectiveness Data and Information Set/National Committee for Quality Assurance quality metrics meeting or exceeding the 50th percentile
Percentage of financial expenditure savings generated by the shift from a feefor-service to a managed care structure
Average time for provider payment of clean claims by the care management organizations (in days)

FY 2014 Actual
709 $264.29
431 54
63.60%
N/A 6.07

FY 2015 Actual
731
$252.80 438
54
56.00%

FY 2016 Actual
734
$252.54 400
58
63.79%

FY 2017 Actual
727
$262.09 387
N/A
N/A

N/A

N/A

N/A

6.17

6.36

6.24

PeachCare
Percentage of members in Georgia Families receiving recommended immunizations by their 3rd birthday (Medicaid and PeachCare)
Percentage of members in Georgia Families 12 months to 19 years who had a visit with a primary care physician (Medicaid and PeachCare)
Percentage of PeachCare eligible children who are enrolled in the program
Percentage of children ages 3 to 17 that had an outpatient visit with a PCP or OB/GYN and whose weight is classified based on body mass index percentile for age and gender
Per member per month cost

82.00% 87.41% 95.20% 30.17%
$166.16

79.72% 86.85% 93.00% 67.06%
$161.50

79.45% 88.69% 94.10% 67.48%
$165.70

N/A N/A 90.30% N/A
$170.66

State Health Benefit Plan
Average expense per member per month
Number of active subscribers supporting each retiree subscriber (active to retiree ratio)
Percentage of SHBP members accessing any preventive care services
Preventive care expenses per member per month
Percentage of SHBP members with a common chronic condition (asthma, diabetes, coronary artery disease (CAD))
Percentage of SHBP members with a common chronic condition (asthma, diabetes, coronary artery disease (CAD)) who are engaged in the disease state management co-pay waiver program Average per member per month expense for SHBP members with common chronic conditions (asthma, diabetes, coronary artery disease (CAD))
Percentage of SHBP members with high dollar claim accumulation (paid over $100,000 in claims in one year)
Percentage of SHBP members with a high dollar claim accumulation (paid over $100,000 in claims in one year) who are engaged in case management

$371.19 2.0
36.32% $12.68 9.05%
N/A
$859.80 0.29% N/A

$365.07 2.0
31.07% $12.46 10.78% 15.90%
$1,021.98 0.33%
96.70%

$385.18 2.0
48.40% $18.21 11.30% 9.70%
$1,038.81 0.50%
98.10%

$408.18 2.1
48.17% $21.36 11.87% 7.63%
$1,112.25 0.55%
91.77%

22

Program Performance Measures:
Department of Community Health: Attached Agencies
Georgia Board for Physician Workforce: Board Administration
Percentage of payments processed within 10 days of receiving invoice
Number of page views of agency website for physician workforce data
Number of employers participating in practice opportunity fairs
Number of students attending practice opportunity fairs

FY 2014 Actual
87.00% 26,571
N/A N/A

FY 2015 Actual
92.00% 27,191
N/A N/A

FY 2016 Actual
95.00% 29,242
N/A N/A

FY 2017 Actual
91.67% 33,085
N/A N/A

Georgia Board for Physician Workforce: Graduate Medical Education
Percentage of residency program graduates practicing family medicine in
Georgia (data lagged by one fiscal year)

61.30%

Number of residents trained through Georgia's Graduate Medical Education programs (filled positions)

2,195

Percentage of Graduate Medical Education applicants holding a degree from a

N/A

Georgia medical school

Percentage of residency program graduates practicing in Georgia (all

N/A

specialties)

Percentage of GME residency slots receiving funding from Georgia Board of

N/A

Physician Workforce

Percentage of residents completing the GME exit survey

N/A

59.32% N/A N/A N/A N/A N/A

62.40% 2,315 N/A N/A N/A N/A

N/A 2,406
N/A N/A N/A N/A

Georgia Board for Physician Workforce: Mercer School of Medicine Grant

Percentage of graduates entering core specialties (primary care, family

61.30%

medicine, internal medicine, pediatrics, Ob/Gyn, or general surgery)

Number of medical students enrolled at Mercer University School of Medicine

420

Number of students in the first year class

109

Percentage of graduates practicing in Georgia

66.80%

66.66% 416 110
65.50%

66.00% 432 110
58.90%

67.00% 448 111 N/A

Georgia Board for Physician Workforce: Morehouse School of Medicine Gran

Percentage of graduates entering core specialties (primary care, family

65.80%

medicine, internal medicine, pediatrics, Ob/Gyn, or general surgery)

Number of medical students enrolled at Morehouse School of Medicine

249

Number of students in the first year class

71

Percentage of graduates practicing in Georgia

47.00%

75.00% 274 82
47.00%

70.90% 294 84
47.00%

78.90% 324 92
46.00%

Georgia Board for Physician Workforce: Physicians for Rural Areas

Number of physicians receiving loan repayment

18

24

32

36

Number of students receiving scholarships

25

17

10

6

23

Program Performance Measures:
Percentage of qualified applicants receiving loan repayment award
Percentage of scholarship recipients who default
Percentage of loan repayment recipients still practicing in rural Georgia
Percentage of scholarship recipients still practicing in rural Georgia

FY 2014 Actual
50.00%
4.00%
62.00%
54.00%

FY 2015 Actual
86.00%
25.00%
60.10%
41.90%

FY 2016 Actual
100.00%
0.00%
66.70%
27.98%

FY 2017 Actual
100%
0.00%
66.67%
27.98%

Georgia Board for Physician Workforce: Undergraduate Medical Education

Percentage of UME graduates entering primary care/core specialty residency

60.30%

from Emory Medical School

Number of Georgia residents enrolled in Emory Medical School

172

Number of Georgia residents enrolled in Mercer Medical School

420

Percentage of UME graduates entering primary care/core specialty residency from Mercer Medical School
Number of Georgia residents enrolled in Morehouse School of Medicine

61.30% 138

Percentage of UME graduates entering primary care/core specialty residency from Morehouse School of Medicine
Average amount of UME funds per Georgia resident attending medical school at Emory Medical School
Average amount of UME funds per Georgia resident attending medical school at Mercer Medical School
Average amount of UME funds per Georgia resident attending medical school at Morehouse School of Medicine
Percentage of Emory Medical School UME graduates entering residency in Georgia
Percentage of Mercer Medical School UME graduates entering residency in Georgia
Percentage of Morehouse School of Medicine UME graduates entering residency in Georgia

65.80% $4,180.75 $3,181.77
N/A 27.20% 32.90% 18.00%

Georgia Composite Medical Board
Number of initial licensure applications processed Number of licensure applications renewals processed Number of complaints received Number of investigations Percentage of licenses issued or denied within 90 days of application Number of disciplinary actions taken against licensed professionals Average investigator caseload

4,481 21,369
1,771 538
75.50% 249 23

66.40% 168 416
75.00% 199
70.00% $4,280.29 $3,212.36
N/A 17.50% 30.70% 25.00%
4,652 23,078
1,549 639
81.33% 53 23

58.40% 175 432
66.00% 249
70.90% $4,109.08 $3,093.38
N/A 23.00% 28.00% 13.00%

67.40% 197 448
67.00% 254
78.90% $3,650.13 $2,982.89
N/A 29.20% 27.40% 21.10%

4,236 23,950
2,495 1,029 79.00%
56 23

4,768 24,011
1,789 803
74.00% 49 20

24

Program Performance Measures: Georgia Drugs and Narcotics Agency
Number of inspections conducted for the Board of Pharmacy for all of its registrants who purchase, distribute, dispense, and sell pharmaceuticals
Number of investigations of complaints of Board registrants
Number of all other investigations

FY 2014 Actual
1,551
460
105

FY 2015 Actual
1,429
370
135

FY 2016 Actual
1,364
427
204

FY 2017 Actual
1,591
345
131

25

Program Performance Measures:
Department of Corrections
County Jail Subsidy
Average number of days in county jail attributed to lack of state prison bed space
Number of incomplete sentencing packets returned to counties for completion
Number of prisoner sentencing packets processed
Average Physical Prison Bed Occupancy Rate
Average number of inmates in county jails pre-adjudication

FY 2014 Actual
5 4,398 27,202 89.77% 23,749

FY 2015 Actual
6 3,572 27,441 89.46% 23,056

FY 2016 Actual

FY 2017 Actual

8 3,249 29,182 92.14% 23,692

11.5 3,269 27,902 96.7% 23,378

Detention Centers
Three-year felony reconviction rate
Number of GED diplomas received while in a detention center
Total number of individual detainees sent to a Detention Center
Average length of stay at a Detention Center in days

25.30% 95
6,972 91.0

24.60% 23
7,189 89.0

27.10% 63
6,724 84.0

26.80% 171
6,532 81

Food and Farm Operations
Cost per day per offender (food only)
Percentage of annual food requirement produced through farm
Savings across state agencies from commodities produced vs. purchased

$1.57

$1.55

$1.49

$1.48

41.00%

41.00%

42.20%

42.60%

$6,658,494.41 $6,817,583.25 $6,786,838.10 $6,827,068.86

Health
Total daily health cost per inmate, including physical health, mental health, dental care
Number of telemedicine treatment/consultation hours

$9.95 466

$10.31 246

$10.28 263

$12.21 269.3

Offender Management
Number of admissions
Number of releases
Average number of days to process inmates into GDC custody from county jails

18,805 20,630
5

18,245 17,816
6

18,391 18,131
8

17,023 16,464
7

Private Prisons
Three-year felony reconviction rate
Number of GED diplomas received in private prisons

29.20% 234

31.40% 219

30.10% 240

30.00% 358

26

Program Performance Measures: State Prisons
Three-year felony re-conviction rate
Number of GED diplomas received
Number of vocational and on-the-job training certificates earned
General population bed utilization rate
Number of inmates enrolled in GED programs
Number of inmates enrolled in vocational training and on-the-job training certificate programs Number of vocational and on-the-job training certificate programs offered across all state prison facilities Number of charter high school diplomas earned
Number of inmates enrolled in charter high school programs

FY 2014 Actual
26.80% 605
3,663 N/A N/A N/A N/A N/A N/A

FY 2015 Actual
27.60% 236
2,260 N/A N/A N/A N/A N/A N/A

FY 2016 Actual
26.40% 764
3,196 N/A N/A N/A N/A N/A N/A

FY 2017 Actual
27.3% 1,624 4,805
N/A N/A N/A N/A N/A N/A

Transition Centers
Three-year felony reconviction rate

18.70%

19.10%

21.10%

18.60%

27

Program Performance Measures:
Department of Community Supervision
Departmental Administration
Percentage of electronic payments by ACH Number of audit findings Agency turnover rate Percentage of transactions processed on behalf of attached Agency Number of open records requests fufilled Number of IT service requests
Field Services
Number of offenders under active supervision (cumulative) Percentage of participants that complete Day Reporting Center programming
Misdemeanor Probation
Number of audits completed on misdemeanor probation providers Number of on-site visits with misdemeanor probation providers Number of misdemeanor probation contracts reviewed Number of trainings provided to misdemeanor probation providers
Governor's Office of Transition Support and Reentry
Number of re-entry contacts made with community resources

FY 2014 Actual

FY 2015 Actual

FY 2016 Actual

FY 2017 Actual

N/A

N/A

81.00%

80.91%

N/A

N/A

0

N/A

N/A

N/A

N/A

13.09%

N/A

N/A

5.76%

6.00%

N/A

N/A

N/A

338

N/A

N/A

10,456

8,369

NA

NA

NA

$258,843

NA

NA

NA

NA

NA

NA

NA

41

NA

NA

NA

46

NA

NA

NA

175

N/A

N/A

N/A

N/A

NA

NA

NA

10,866

28

Program Performance Measures:
Department of Community Supervision: Attached Agencies
Georgia Commission on Family Violence
Number of Family Violence Intervention Programs certified in Georgia
Number of site visits with Family Violence Intervention Programs

FY 2014 Actual

FY 2015 Actual

FY 2016 Actual

FY 2017 Actual

99

105

110

112

N/A

N/A

N/A

20

29

Program Performance Measures:
Department of Defense
Departmental Administration
Percentage of payments made electronically
Military Readiness
Percentage of successful responses within 24 hours to an "Alert Notice" by the Georgia Emergency Management Agency and the Army/Air National Guard Command Post Average number of guardsman trained per facility
Number of deployment eligible guardsman
Federal dollars received per state dollar invested

FY 2014 Actual

FY 2015 Actual

FY 2016 Actual

FY 2017 Actual

63%

68%

69%

72%

100%
227 10,824
$8.30

100%
229 10,950
$9.00

100%
184 13,686
$5.71

100%
184 12,311
$8.77

Youth Educational Services
Number of at-risk youth graduating from the Youth Challenge Academy
Percentage of Youth Challenge graduates that earn their academic credentials through either General Education Diploma
Percentage of Youth Challenge Cadets that meet Department of Defense standard for success six months after graduation
Average State cost per cadet
Percentage of Youth Challenge Graduates who could not be contacted at six months after graduation

767 58% 88% $5,070 15%

771 39% 88% $3,799
9%

797 41% 84% $3,794 10%

850 54% 84% $2,752 11%

30

Program Performance Measures:
Department of Driver Services
Departmental Administration
Super speeder citations paid percentage rate

FY 2014 Actual

FY 2015 Actual

FY 2016 Actual

FY 2017 Actual

74.80%

80.00%

76.30%

78.60%

License Issuance
Total number of License, Commercial Driver's License, Motor Cycle License or Identification Card renewals requested Number of students enrolled in motorcycle safety program classes
Number of Customer Service Center customers served
Percentage of Customer Service Center customers served within 30 minutes or less (Target: 95%) Number of customer calls to the Contact Center
Percentage of customer calls to the Contact Center answered within 3 minutes or less (Target: 85%) Number of citations processed by Records Management
Percentage of citations processed by Records Management within 10 days
Percentage of fraud investigations completed within 60 days (Target: 70%)

1,176,662 7,677
3,767,769 62.30%
1,237,830 32.40% 246,203 97.97% 50.00%

770,293 6,551
3,413,503 94.40%
1,831,329 71.66% 217,448 95.00% 55.00%

1,418,612 5,974
4,261,284 93.60%
1,583,348 51.35% 245,142 90.00% 54.74%

1,538,310 7,807 N/A
95.97% 1,605,969
59.58% 201,479
100% 53.48%

Regulatory Compliance
Percentage of regulated programs in compliance
Average number of days for Regulatory Compliance programs that are out of compliance to become compliant
Total number of driver safety programs regulated, e.g. driver training, DUI schools
Number of students enrolled in Online Alcohol and Drug Awareness Programs (EADAP)

83.30% 9.10 815
11,805

85.76% 11.50 849
13,560

85.10% 11.48 876
15,107

88.71% 8.10
1,014 12,048

31

FY 2014

FY 2015

Program Performance Measures:

Actual

Actual

Bright from the Start: Georgia Department of Early&DUHDQG/HDUQLQJ

Child Care Services
Average days to respond to category one serious complaints

2

1

Percentage of licensed child care learning centers, group day care homes, and family day care homes that are compliant with licensing rules
Number of licensing, monitoring, technical assistance, and complaint investigation visits to child care learning centers, group day care homes, and family day care homes in order to increase compliance and raise quality
Number of audit findings

89% 12,857
N/A

94% 14,319
N/A

Percentage of weekly Child Care Subsidy Payments processed electronically

99%

100%

FY 2016 Actual
1 92% 14,432
N/A 100%

FY 2017 Actual
1 98% 15,069
0 100%

Nutrition Services
Number of feeding sites for both the Child and Adult Care Food Program and Summer Food Service Program Number of meals served by providers in the Child and Adult Care Food Program and the Summer Food Service Program Percentage of accurately submitted monthly claims reimbursed within 10 days of receipt Number of program provider trainings provided on healthier menu options
Number of counties participating in the Child and Adult Care Food Program
Number of counties participating in the Summer Food Service Program

5,873 83,560,750
99% 9
153 143

5,174 85,390,754
98% 12
152 145

7,277 86,175,410
99% 3
153 150

6,560 84,070,504
98% 5
158 154

Pre-Kindergarten Program
Georgia Pre-Kindergarten program enrollment
Number of children on Pre-Kindergarten waiting list
Percentage of classrooms implementing Work Sampling System (WSS) online in order to monitor and report student progress
Percentage of children rated as "in process" or "proficient" on at least 80% of the WSS Language and Literacy Indicators
Percentage of children rated as "in process" or "proficient" on at least 80% of the WSS Mathematics indicators
Percentage of new Pre-Kindergarten teachers who attended both days of New Pre-K Teacher Institute who scored at 80% or above on all proficiency quizzes
Quality Initiatives
Number of compliant licensed early care and education programs that participate in the Quality Rating and Improvement System
Percentage of compliant licensed early care and education programs that participate in the Quality Rating and Improvement System
Number of unique early learning professionals in the INCENTIVES Program

81,453 6,076 100% 95% 92% 93%
1,295 21%
1,465

80,430 4,468 100% 95% 93% 83%
2,344 38%
1,654

80,825 4,663 100% 96% 94% 98%
2,438 51%
1,461

80,874 4,596 100% 96% 94% 96%
2,868 61%
1,311

32

Program Performance Measures:
Percentage of early learning and education programs that have improved their level of quality in the Quality Rating and Improvement System
Percentage of INCENTIVES Program participants who increased their education level from the initial credential/degree earned
Percentage of Quality Rating and Improvement System rated early care and education programs in the top two tiers (2- or 3-star rating)
Percentage of children who receive Childcare and Parent Services (CAPS) eligible subsidies who are served in Quality Rated programs
Number of unique early learning professionals in the SCHOLARSHIPS program
Number of referrals offered to families by the Statewide Parental Referral System
Number of children served in the Rising Pre-Kindergarten and Rising Kindergarten Summer Transition Programs
Number of submitted Quality Rated portfolios supported by the Child Care Resource and Referral System for participation in the Quality Rating and Improvement System

FY 2014 Actual
N/A
10%
N/A
N/A
N/A
N/A
1,169
N/A

FY 2015 Actual
N/A
16%
68%
14%
1,386
27,575
1,583
N/A

FY 2016 Actual
N/A
11%
59%
26%
1,167
28,680
2,636
574

FY 2017 Actual
48%
3%
60%
34%
1,208
28,109
3,106
510

33

Program Performance Measures:
Department of Economic Development
Departmental Administration
Number of audit findings Number of days from requisition to purchase order dispatch Number of payments processed Percentage of payments processed electronically Average number of days to process payments Agency turnover rate
Film, Video, and Music
Direct Capital investment (in millions) Projects initiated Work days created by film and television production Leads scouted resulting into initiated project Value of tax credits certified
Georgia Council for the Arts
Number of Georgia Council for the Arts grant awards Number of counties served by GCA
Georgia Council for the Arts - Special Project
Number of grant awards (Vibrant Communities)
International Relations and Trade
Key clients(statewide) Trade Successes
Global Commerce
Number of jobs created Direct capital investment (millions) Number of active projects initiated

FY 2014 Actual

FY 2015 Actual

FY 2016 Actual

FY 2017 Actual

0 3 4681 59 4 14

0 3 4437 67 4 10.60

0 3 4860 68 4 13

2 3 5009 69 4 12.7

$1,400

$1,700

$2,000

$2,700

158

248

245

320

1,077,718

1,188,371

1,202,256

3,301,100

30

38

58

50

$358,980,880 $504,402,595 $606,026,394 $800,277,268

85

80

90

102

97

114

129

128

NA

NA

94

85

1,100

943

761

821

373

388

389

253

22,511 $4,924
489

21,476 $4,080
372

22,029 $4,170
586

30,039 $5,332
815

34

Program Performance Measures:
Number of companies assisted Active projects resulting in retention, relocation or expansion
Governor's Office of Workforce Development
Number of individuals served Number of new job seekers on the Operation: Workforce website Second quarter employment rate Fourth quarter employment rate Median earnings Credential attainment Measurable skill gain Employer retention rate Repeat business customers Number of WARN-eligible events within the fiscal year Rapid Response/Business downsizing assistance
Small and Minority Business Development
Number of companies served Number of community visits Number of Resource Awareness recipients
Tourism
Tourism expenditures (in billions per calendar year) Visitors to the Visitor Information centers Tourists visiting Georgia (in millions per calendar year) Unique visitors to the Explore Georgia website Impressions

FY 2014 Actual
873
26

FY 2015 Actual
724
35

FY 2016 Actual
671
58

FY 2017 Actual
1,028
46

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

523

755

263

97

790

1,121

1016 78
876

759 76
1,011

$24.97 13,968,533
130 1,969,769 509,800,253

$26.65 13,132,123
99 3,940,393 530,029,568

$27.47 4,931,909
102 4,539,657 589,393,220

$28.50 11,396,252
105 5,121,591 632,708,559

35

Program Performance Measures:
Department of Education
Agricultural Education
Grades 6-12 student enrollment in Extended Day/Year programs
Number of schools providing Extended Day/Year programs
Percentage of agriculture teachers meeting all required Extended Day/Year program standards Average number of monthly Extended Day contact hours reported
Average number of Extended Year contact hours reported
Percentage of performance standards met on the Area Teacher program work evaluation Percentage of classroom agriculture teachers meeting all required program standards Average number of monthly Area Teacher contact hours reported
Number of teachers trained by Agriculture Area Teachers
Percentage of performance standards met on the Young Farmer Teacher program of work evaluation Young Farmer participants per instructor
Average number of contact hours reported by the Young Farmer teacher monthly report Enrollment in program events and activities at FFA Youth Camp facilities
Number of FFA events held at Camp John Hope and the Georgia FFA-FCCLA Center
Business and Finance Administration
Agency turnover rate
Number of audit findings
Number of payments processed
Percentage of payments processed electronically
Number of open records requests

FY 2014 Actual

FY 2015 Actual

FY 2016 Actual

FY 2017 Actual

35,804 287 96% 38 345 96% 95% 33 419 92% 198 32
7,258 110

38,894 289 97% 42 344 98% 97% 40 416 90% 187 30
7,432 114

41,117 310 98% 40 345 98% 98% 44 434 95% 188 32
7,697 120

41,953 317 98% 40 351
100% 96% 52 455 95% 193 32
7,281 115

8% 1
171,798 54% 123

N/A 4
208,369 93% 110

N/A N/A 227,845 94% 117

N/A N/A 150,641 99% 127

Central Office
State Central Office cost per FTE (i.e., student)

$2.25

$2.30

$2.33

$2.41

Charter Schools
Number of charter schools

116

119

115

106

36

Program Performance Measures:
Number of charter school petitions reviewed by the Georgia Department of Education Number of charter schools authorized
Percentage of charter school requests for renewal approved
Number of students enrolled in charter schools
Charter school student graduation rate
Number of charter system petitions reviewed by the Georgia Department of Education Number of approved charter systems operating
Number of planning grants awarded
Number of contact hours reported by planning consultants
Number of facilities grants awarded
Average value of facilities grants awarded
Number of Federal Charter School Program grants awarded

FY 2014 Actual
54 21 75% 69,804 66.1%
9 19
5 3,666
15 $99,312
18

FY 2015 Actual
38 29 100% 75,247 80.0%
6 28
5 6,827
11 $127,273
2

FY 2016 Actual
27 24 92% 90,875 78.1% 10 32
4 10,671
9 $155,556
0

FY 2017 Actual
33 20 71% 84,392 N/A
2 42
3 18,490
11 $127,273
0

Communities in Schools
Number of at-risk students receiving intensive services
Dropout rate for students served by Communities In Schools
Graduation rate for students served by Communities In Schools
Percentage of school districts with campuses participating in Communities In Schools Average amount of state funds spent per student served
Total dollars leveraged

10,225 5.4%
81.6% 25.60% $91.26 $14,813,871

10,580 4.6%
89.5% 22.78% $97.65 $12,045,405

13,018 3.2%
88.7% 22.78% $80.90 $14,936,165

12,866 3.2%
91.4% 22.78% $93.51 $13,582,560

Curriculum Development
Number of resources developed to support implementation of curricular standards (resources include standards, framework components, videos, and remediation support) Average cost to develop a resource
Number of unique visits to GeorgiaStandards.org
Number of teachers attending curriculum and instruction training sessions
Number of industry specific language training courses developed

1,194
$544.97 1,065,703
23,781 1

363
$762.12 971,715
27,078 0

978
$658.62 915,095
30,212 0

693
$557.78 770,330
30,506 0

37

Program Performance Measures: Federal Programs
Number of Title I schools
Average cost per school implementing Title Programs

FY 2014 Actual
1,612
$250,631

FY 2015 Actual
1,615
$264,467

FY 2016 Actual
1,633
$244,179

FY 2017 Actual
1,651
$246,920

Georgia Network for Educational and Therapeutic Support (GNETS)
Number of students served

4,819

Cost per student (to include state and federal funds)

$12,882

Percentage of students who meet or exceed reading and math standards on

N/A

Milestones

Percentage of students who are marked as proficient on the GAA

N/A

4,758 $13,258
N/A N/A

4,492 $15,656
N/A N/A

4,870 $14,953
N/A N/A

Georgia Virtual School
Number of courses offered
Number of advanced placement courses offered
Number of enrollments (in half-year segments)
Number of systems with students enrolled in GaVS courses
Percentage of students completing courses
Percentage of students passing the appropriate End of Course Test for courses that require such a test Percentage of Credit Recovery students who passed final exam

144 27
21,695 157
91.19% 86.36% 52.95%

147 27
24,147 162
94.00% N/A
97.00%

120 27
29,193 154
94.00% 85.92% 97.00%

124 27
29,119 142
93.60% 84.60% 97.00%

Information Technology Services
Average bandwidth allocated per school expressed in megabits per second Percentage of school systems connected to the statewide network Percentage of classrooms with internet connection Average amount of local support for information technology Average school bandwidth overall (including local support)

3 100% 96.67%
N/A 30

15 100% 99.44%
N/A 61

100 100% 99.29%
N/A 228

100 100% 99.32% $1,518
207

Non Quality Basic Education Formula Grants
Number of students served in residential treatment facilities
Average educational cost per student served in a residential treatment facility

741 $5,807

781 $6,504

796 $6,561

797 $7,211

38

Program Performance Measures: Nutrition
Number of lunches served (in millions)
Average number of lunches served daily
Percentage of children participating in the lunch program
Percentage of children participating in the Breakfast Program
Average cost of breakfast per student
Average cost of lunch per student
Percentage of local school systems, under review, that are in full compliance with the nutritional standards required by the USDA Percentage of school districts with more than 75% of students participating in the Free and Reduce Lunch Program

FY 2014 Actual
197 1,132,035
70.1% 35.1% $1.55 $3.06 88.97% 42.93%

FY 2015 Actual
203 1,134,897
69.2% 35.3% $1.63 $3.09 94.00% 45.45%

FY 2016 Actual
202 1,120,668
68.2% 37.0% $1.67 $3.22 93.75% 45.10%

FY 2017 Actual
202 1,091,592
67.2% 36.1%
$1.83 $3.25 89.47% 47.57%

Preschool Disabilities Services
Number of three- and four-year old students with disabilities served by this program
Cost of program per student served
Percentage of children receiving preschool handicapped services who improved functioning in acquisition and use of knowledge and skills
Percentage of children receiving preschool handicapped education services who remain in their regular education peer cohort

8,825 $3,405 87.66% 51.13%

9,063 $3,470 89.70% 55.30%

9,515 $3,304 84.20% 54.90%

9,656 $3,490 85.73% 52.89%

Quality Basic Education Program
Number of FTEs (i.e., students)
Statewide high school graduation rate (cohort method)
Statewide high school dropout rate
Number of students served by the Georgia Special Needs Scholarship
Average scholarship award per student participating in the Georgia Special Needs Scholarship Average number of buses operated daily
Average number of students transported daily
Average amount of state and local funds expended per student on pupil transportation Number of bus collisions per million miles
Number of buses used for daily student transport exceeding useful life
Average number of miles driven per driver per day

1,700,688 72.6% 2.7% 3,371 $5,403 14,844
1,031,676 $457.28 11 3,887 54

1,723,663 78.9% 2.6% 3,811 $5,396 14,875
1,032,258 $455.27 11 4,579 54

1,736,628 79.4% 2.7% 4,185 $5,614 14,854
1,012,690 $474.44 N/A 6,299 52

1,744,714 80.6% 2.8% N/A N/A 14,858
963,622 N/A N/A
4,718 54

39

Program Performance Measures:
Number of vehicles passing stopped buses
Daily miles all systems
Number of school nurses and school nurse assistants
Average number of students served by a school nurse or nurse assistant
Number of school nurses or school nurse assistants per school
Percentage of students requiring remedial coursework in college
Percentage of students enrolled in post-secondary education within a year of graduation College and Career Ready Performance Index (CCRPI) Score for Elementary Schools College and Career Ready Performance Index (CCRPI) Score for Middle Schools College and Career Ready Performance Index (CCRPI) Score for High Schools

FY 2014 Actual
7,619 804,223
1,813 947 1
39.1% 64.8%
73 74 68

FY 2015 Actual
8,790 800,838
1,699 973 1
38.6% 63.2%
76 71 76

FY 2016 Actual
8,289 778,655
1,729 1,016
1 N/A 64.9%
72 72 76

FY 2017 Actual
7,945 795,923
1,936 907 0.84 N/A N/A 73 73 77

Regional Education Service Agencies (RESAs)
Number of teachers/ school staff earning Professional Learning Units, through courses and workshops Number of teachers/ school staff attending other professional learning activities
Number of Professional Learning Units certified statewide
Amount saved through regional contracts
Number of attendees at technology focused trainings conducted
Number of PLUs earned through RESA courses and workshops

24,081 60,978 76,306 $29,043,957 117,371 76,306

29,351 88,636 83,941 $29,170,497 85,914 83,914

25,728 87,372 77,630 $30,884,088 28,348 77,630

17,245 112,306
59,737 $42,193,413
24,482 59,737

School Improvement
Percentage of high schools served and classified as Focus, that had an increase in the four year cohort graduation rate from the previous year
Percentage of schools served that demonstrated an increased CCRPI score from the previous year
Number of districts implementing Teacher/Leader Keys Evaluation System (TKES/LKES)
Average number of Priority schools served by a School Effectiveness Specialist Team
State Charter School Commission Administration
Number of operational state charter schools in Georgia
Number of applications received

70% 60.00%
180 13
15 20

59% 48.17%
180 13
15 15

100% 66.50%
180 13

89% 47.05%
180 13

20

23

23

12

40

Program Performance Measures:
Number of new charter schools authorized
Number of state charter schools closed by the State Charter Schools Commission due to poor academic and/or financial performance Number of training activities conducted with existing charter schools
Number of training activities conducted with potential charter schools
Number of charter schools outperforming comparison school districts based on the College and Career Ready Performance Index (CCRPI) and value-added impact scores Number of charter schools performing above the statewide average for CCRPI

FY 2014 Actual
2
2
8
1
5

FY 2015 Actual
7
0
18
2
4

FY 2016 Actual
3
1
14
6
7

FY 2017 Actual
6
0
15
4
10

5

2

3

9

State Schools
Number of students enrolled at Atlanta Area School for the Deaf
Number of students enrolled at Georgia Academy for the Blind
Number of students enrolled at Georgia School for the Deaf
Percentage of students in grades 1-12 completing Individualized Education Program goals at Atlanta Area School for the Deaf Percentage of students in grades 1-12 completing Individualized Education Program goals at Georgia Academy for the Blind Percentage of students in grades 1-12 completing Individualized Education Program goals at Georgia School for the Deaf Percentage of graduates completing transition plans at all three state schools
Percentage of prior year's graduates at Atlanta Area School for the Deaf that have a positive post-secondary outcome: career, schooling, job training Percentage of prior year's graduates at Georgia Academy for the Blind that have a positive post-secondary outcome: career, schooling, job training Percentage of prior year's graduates at Georgia School for the Deaf that have a positive post-secondary outcome: career, schooling, job training Cost per student at Atlanta Area School for the Deaf
Cost per student at Georgia Academy for the Blind
Cost per student at Georgia School for the Deaf
Graduation rate at Atlanta Area School for the Deaf
Graduation rate at Georgia Academy for the Blind
Graduation rate at Georgia School for the Deaf

184 115 117 97% 96% 97% 100% 56% 86% 67% $46,800 $71,310 $57,613 100% 100% 100%

193 106 120 98% 95% 97% 100% 66% 89% 73% $46,371 $80,260 $56,633 100% 100% 100%

179 115 101 99% 97% 100% 100% 86% 87% 75% $48,487 $73,957 $67,934 100% 100% 100%

185 100
85 100% 100% 100% 100%
88% 43% 70% $48,982 $89,736 $76,394 100% 100% 100%

Technology/Career Education
Total student enrollment in grades 6-12

572,083

577,020

577,825

N/A

41

Program Performance Measures:

FY 2014 Actual

FY 2015 Actual

FY 2016 Actual

FY 2017 Actual

Total student enrollment in grades 9-12
Number of high school concentrators (students with 3 or more classes in a Career Pathway) Number of professional development workshops for teachers
Number of industry certified programs
Career and technology student organization membership
Cost per student served (unduplicated count)
Graduation rate for Career, Technology, and Agricultural Education concentrators Difference of Career, Technology, and Agricultural Education graduation rate from the state average Total student enrollment in grades 6-8

326,153 106,193
310 457 155,620 N/A 88.9% 15.2% 245,930

330,094 111,077
281 471 145,503 N/A 94.9% 16.1% 246,926

344,791 119,852
366 483 150,084 N/A 94.8% 15.4% 232,854

N/A N/A N/A N/A N/A N/A N/A N/A N/A

Testing
Number of Georgia Milestones tests administered
Average Georgia Milestones cost per student
Number of Georgia Milestones tests administered online
Number of Advanced Placement (AP) exams administered
Number of students taking AP exams
Number of AP test fees subsidized
Percentage of students statewide who obtained a score of three (3) or higher on advanced placement exams
Tuition for Multiple Disability Students
Number of students with disabilities served in residential placements
Average total cost per student PPeerrcceennttaaggee ooff aallll sseerrvviicceess ccoovveerreedd bbyy ssttaattee ggrraanntt ffuunnddss

N/A N/A N/A 136,770 80,356 24,777 54%

4,076,627 $6.37
1,617,904 142,487 89,936 24,246 55%

4,215,905 $5.48
2,713,395 149,968 86,734 24,282 56%

3,187,001 $7.47
2,650,374 153,154 87,545 25,283 57%

22 $146.426
4488..00%%

18 $151,489
5577..00%%

14 $198,197
4488..00%%

15 $103,463
5500..99%%

42

Program Performance Measures:
Employees' Retirement System of Georgia
Deferred Compensation
Number of participants
Total assets under management (in millions)
Cost per participant

FY 2014 Actual

FY 2015 Actual

FY 2016 Actual

FY 2017 Actual

56,580 1,208 57

59,552 1,204 59

63,037 1,252 58

68,542 1,453 62

Georgia Military Pension Fund
Number of retirees & beneficiaries receiving benefits
Total benefit payments made
New retiree on-time processing rate

795 $841,000
92

844 $896,000
89

915 $963,000
79

985 $1,042,000
64

Public School Employees Retirement System
Number of retirees & beneficiaries receiving benefits
Total benefit payments made (in millions)
New retiree on-time processing rate

16,434 $56.19
98

16,994 $56.97
98

17,626 $57.90
98

18,104 $59.38
99

System Administration (ERS)
Number of active enrollees in the Employees' Retirement System (ERS) plan New retiree on-time processing rate for the ERS plan Percentage of ERS plan service retirement applications processed without error Number of retirees & beneficiaries receiving benefits through the ERS plan Total benefit payments made for the ERS plan (in millions) Average speed to answer incoming calls (in seconds) Number of calls dropped compared to volume of calls Number of audit findings in annual financial audit

60,490 99.6%
NA 45,819 $1,306.00
50 3.70%
0

60,419 99.5% 94.2% 47,180 $1,334.28
71 4.90%
0

59,766 98.1% 92.9% 48,449 $1,347.63
69 4.10%
0

60,983 98.4% 93.9% 49,632 $1,394.28
93 5.2%
0

43

Program Performance Measures:
State Forestry Commission
Commission Administration
Number of audit findings Total federal dollars received agency wide
Forest Management
Number of water quality exams conducted on logging and forestry operations Number of acres covered by forest management plans Number of forested acres in the state Landowners reached through educational programs
Forest Protection
Number of acres burned by wildfires Average fire response time (in minutes) Number of online and automated burn permits issued Percentage of burn permits issued online Number of acres per firefighter Dollar value of property destroyed/damaged by forest fires Number of wildfire arson investigations conducted Number of fire fighters trained and certified in wild land firefighting
Tree Seedling Nursery
Amount of revenue generated through seedling sales Number of seedlings sold Percentage of seedlings sold as compared to total seedlings grown and available in inventory for sale Number of orders filled Number of customers served Revenue generated through seedlings sales, seed sales, and timber sales

FY 2014 Actual

FY 2015 Actual

FY 2016 Actual

FY 2017 Actual

0 $6,657,171

0 $9,306,162

N/A $12,396,615

N/A $6,466,832

1,516 537,065 24,744,700 232,252

1,689 443,377 24,744,742
59,827

1,998 351,714 24,634,900
59,748

1,188 556,571 24,728,400 357,265

17,164 26
797,207 90
66,758 4,281,106
80 65

14,510 27
754,344 90
66,758 5,697,232
43 72

9,970 26
783,255 91
66,758 3,163,294
61 87

71,084 29
776,460 91
68,620 5,296,044
86 112

$833,154 $9,388,192
71.92% 3,444 1,726
$934,998

$956,454 $11,829,958
91.75% 3,306 1,727
$1,210,459

$1,043,743 $10,622,290
79.71% 2,549 1,361
$1,287,512

$888,453 $12,260,780
87.33% 2,934 1,541
$1,203,494

44

Program Performance Measures:
Office of the Governor
Governor's Emergency Fund
Amount of dollars appropriated for Governor's Emergency Fund (GEF)
Percentage of state general funds appropriated for GEF
Percentage of GEF used for disaster relief
Percentage of GEF used for contingencies designated to a specific agency
Number of funding requests approved for GEF
Amount of GEF appropriation remaining at fiscal year end

FY 2014 Actual

FY 2015 Actual

FY 2016 Actual

FY 2017 Actual

$21,301,567 .12%
33.29% 66.70%
5 $662

$7,062,041 .04% 0.0% 100% 4 $0

$21,062,041 .11% 0.0% 100% 3 $0

$25,062,041 .12%
21.10% 75.06%
5 $0

Governor's Office of Planning and Budget
Number of State Agency Strategic Plans reviewed Number of budget amendments approved Average number of days to process amendments (from submittal to approval) Number of allotments processed Average number of days to process allotments (from submittal to warrant)

68

66

67

70

696

754

772

735

4.9

5.9

6.5

6.8

634

612

601

609

5.3

5.1

5.0

6.4

45

Program Performance Measures:
Office of the Governor: Attached Agencies
Office of the Child Advocate
Number of child welfare complaints (per calendar year)
Average time to complete an investigation
Percentage of teams that remain in compliance with Child Abuse Protocol requirements

FY 2014 Actual

FY 2015 Actual

FY 2016 Actual

FY 2017 Actual

415 60
50%

649 60
74%

700 60
66%

545 56
78%

Georgia Emergency Management and Homeland Security Agency
Percentage of all requests for state assets and mutual aid assistance handled successfully
Number of Georgia counties with an approved Annual County Emergency Management Work Plan
Number of Certified Emergency Managers trained by the agency
Number of days the State Operations Center was open to coordinate state response to disasters or emergencies
Number of school safety training programs provided

100% 159 84 30 103

100% 156 61 14 32

100% 158 54 12 59

100% 158 105 54 118

Georgia Commission on Equal Opportunity
Percentage of employment discrimination complaints against a state agency closed within 90 days (per calendar year) Percentage of successful performance evaluations by the U.S. Equal Employment Opportunity Commission (per calendar year) Percentage of successful performance evaluations by the U.S. Department of Housing and Urban Development (per calendar year) Number of employment discrimination complaints received against a state agency (per calendar year) Average number of hours to complete an employment discrimination investigation (per calendar year) Number of fair housing complaints received (per calendar year)
Percentage of fair housing complaints closed within 100 days (per calendar year) Average number of hours to complete a fair housing complaint investigation (per calendar year)
Georgia Professional Standards Commission
Number of approved educator preparation programs
Average processing time for certification cases submitted with all necessary documentation (in days) Number of certification cases completed
Number of individuals with an active GaPSC credential
New ethics complaints received

25% 100%
N/A 52
N/A 27
10% N/A

25% 100%
N/A 46
1,080 30 8%
2,400

11% 100%
N/A 77
800 30
20% 2,400

17% 100%
N/A 50
1,200 30
10% 2,400

929 10
87,758 287,607
1,064

888 11
85,271 292,813
1,289

966 8
79,912 303,844
1,579

921 6
87,517 309,158
1,801

46

Program Performance Measures:
Percentage of ethics cases extended by the Commission past the 60 calendarday timeframe established in Georgia code Percentage of ethics cases cleared by the Commission voting "no probable cause" after an investigation Number of P-16 educators and administrators reached through outreach events and training opportunities Percentage of educator preparation program completers who qualify for certification
Office of the State Inspector General
Number of complaints received
Number of no probable cause complaints
Number of probable cause complaints resulting in an investigation
Average time to resolve a complaint (in hours)
Number of cases open / active at year end
Number of cases closed
Percentage of recommendations accepted by state agencies
Number of outreach and training events conducted
Number of cases concluded with action
Value of fraud referred for prosecution

FY 2014 Actual
25 22 N/A 86
127 104
23 N/A
9 119 100%
5 2 $6,246,393.00

FY 2015 Actual
26
32
5,182
90

FY 2016 Actual
18
40
12,543
80

FY 2017 Actual
15
31
10,088
89

109

204

184

82

181

168

27

23

16

N/A

N/A

N/A

12

21

15

104

218

222

100%

100%

100%

8

18

20

11

14

25

$498,963.00 $10,020,843.80 $7,704,382.75

Governor's Office of Student Achievement
Average number of days to complete an audit
Number of elementary and middle schools audited statewide
Percentage of elementary and middle schools audited statewide
Percentage of Kindergarten through 12th grade report cards posted to the website by December Number of elementary and middle schools flagged for testing irregularities
Average number of unique visits to GOSA website per month
Number of research studies published
Number of policy briefings on educational developments published on GOSA website Number of Georgia Milestones End-of-Grade Assessments monitored by the state Percentage of students in schools served by mentors reading on benchmark
Percentage of schools appearing on the "severe and moderate concern" lists after erasure analysis
47

112 1,825 100% 100%
121 16,184
2 12 N/A 60.00% 1.30%

102 1,811 100% 100%
104 20,261
3 12 42 63.40% 1.60%

95 1,721 100% 100%
19 21,517
4 6 20 62.00% N/A

79 1,811 100% 100%
54 22,689
4 6 37 55.00 N/A

Program Performance Measures:
Department of Human Services
Adoptions Services
Number of finalized adoptions
Percentage of children exiting foster care for adoption within 24 months of their last removal from home Percentage of adoptions finalized within six months of adoptive placement
Number of finalized adoptions as a percentage of total eligible children
Percentage of children with an adoption disruption (i.e., children in an adoptive home but the adoption is not finalized)
After School Care
Number of youth who participate in afterschool and summer programs
Percentage of youth in foster care who participate in after school programs

FY 2014 Actual

FY 2015 Actual

FY 2016 Actual

FY 2017 Actual

909 35.00%
86% 41% 2.53%

762 28.34%
91% 48% 2.48%

1,027 28.43% 91.78% 45.15%
2.26%

1,186 24.28% 88.53% 47.10%
2.37%

24,766 N/A

23,395 N/A

21,357 3.55%

56,136 1.40%

Child Abuse and Neglect Prevention
Total number of children reached
Total number of families reached
Number of community-based partnerships
Number of local entities participating in Abstinence Education Grant Program

N/A

28,013

94,431

N/A

N/A

21,699

18,793

N/A

N/A

212

217

221

N/A

25

35

35

Child Support Services
Percentage of current support being paid as ordered (per federal fiscal year)

61%

62%

62%

61%

Percentage of families receiving arrears payments (per federal fiscal year)

65%

64.83%

66.70%

64.67%

Number of active cases (per federal fiscal year)

395,893

402,951

409,760

417,670

Percentage of requests for service that resulted in orders established for case (per federal fiscal year)
Total monies collected and redistributed to custodial parents and the state treasury (per federal fiscal year)

89%

89.57%

89.52%

88.94%

$761,625,125.00 $759,854,202.00 $737,364,369.00 $744,331,799.06

Child Welfare Services
Number of calls received by CPS Intake Communication Center
Number of calls screened out
Number of investigations conducted
Number of substantiated maltreatment incidents

87,373 22,368 31,559 25,531

147,819 23,887 42,626 38,252

147,819 25,523 50,958 34,327

123,100 26,219 34,166 14,046

48

Program Performance Measures:
Percentage of children seen within 24 hours of the receipt of the report of alleged maltreatment Number of Family Preservation cases
Number of Family Support cases
Percentage of children who return home within 12 months of being removed
Percentage of children who were victims of subsequent maltreatment within 6 months Percentage of foster children who re-enter foster care within 12 months
Child Protective Service worker average caseload
Child Protective Service worker turnover rate
Percentage of state served by Child Advocacy Centers
Number of forensic interviews conducted by Child Advocacy Centers
Percentage of forensic interviews conducted for Sexual Abuse Allegations

FY 2014 Actual
51.10% 7,044
29,075 75.40%
3.87% 7.80%
21.9 26.80% 93.75%
8,594 65.40%

FY 2015 Actual
68.30% 11,909 36,128 75.36% 5.34% 8.76%
20.8 38.92% 95.25%
9,482 61.30%

FY 2016 Actual
87.78% 8,354
39,437 73.08%
5.26% 6.23%
17.3 32.37% 93.25%
9,222 66%

FY 2017 Actual
30.41% 6,370
59,913 63.79%
5.29% 5.68%
16.1 29.14%
92% 10,802
70%

Community Services
Number of low-income individuals who were assisted by Community Services Block Grant Funds Number of individuals receiving emergency assistance
Percentage of participants who were unemployed and obtained a job
Percentage of participants who became employed and maintained a job for at least 90 days Percentage of participants who obtained educational skills/competencies required for employment
Number of senior citizens receiving services who maintain an independent living situation Number of individuals with disabilities served who maintain an independent living situation Percentage of low-income participants who obtained court-ordered child support payments leading to becoming more self-sufficient
Departmental Administration
Percentage of background investigations initiated by electronic fingerprinting technicians within 14 calendar days (Target: 95%) Number of Application Software Requests
Number of clients receiving transportation services

N/A 131,453 96.99% 99.11% 86.30%
63,372 47,757 77.59%
95% 642 15,064

N/A N/A 73.62% 66.81% 89.71% 62,959 58,985 86.83%
99% 471 12,743

N/A N/A N/A N/A N/A N/A N/A N/A
98% 586 15,092

N/A N/A N/A N/A N/A N/A N/A N/A
99% 640 24,704

49

Program Performance Measures:
Number of trips provided by transportation services
Total funds expended for transportation
Percentage of Application Software Requests completed by the agreed upon date Cost per trip for transportation services

FY 2014 Actual
2,426,621

FY 2015 Actual
2,258,614

FY 2016 Actual
2,300,539

FY 2017 Actual
2,264,002

$25,079,786.00 $25,126,386.00 $26,412,590.00 $23,357,591.00

73.95%

69.43%

88.23.%

88.44%

$10.20

$11.12

$11.48

$10.32

Elder Abuse Investigations and Prevention
Number of reports of abuse, neglect, or exploitation

43,630

42,352

45,255

39,499

Number of wards

760

777

925

809

Number of complaints received by Long-Term Care Ombudsman

4,659

3,604

3,532

3,391

Number of participants in the At-Risk Adult Crime Tactics Training Program

288

414

406

267

Percentage of Adult Protective Services investigations initiated within 10 days

90.60%

88.02%

92.94%

94.60%

Percentage of Adult Protective Services investigations completed within 30 days

88.40%

89.33%

73%

N/A

Average Adult Protective Services investigator caseload

19

19

24

21

Average Adult Protective Services guardianship manager caseload

29

29

30

24

APS investigator turnover rate

14%

11.86%

11.86%

8%

Public guardianship case manager turnover rate

22.60%

18.18%

18.18%

19.51%

Percentage of reports resulting in an investigation

31.10%

31.60%

37%

24%

Percentage of investigations where claims were substantiated

50%

50%

37%

31%

Percentage of investigations reopened within 6 months (Case Recidivism)

5.20%

4.80%

N/A

4.65%

Amount of consumer savings through Elderly Legal Assistance counseling

$12,893,533.00 $9,401,742.00 $9,584,925.00 $11,123,785.00

Percentage of Long-Term Care Ombudsman complaints resolved to client's satisfaction
Number of legal cases represented

93% 30,951

69.26% 23,191

94% 27,618

54% 28,160

Elder Community Living Services
Number of months Non-Medicaid Home and Community Based Services program participants delayed admission into a more costly facility Non-Medicaid Home and Community Based Services clients served
Average cost per Non-Medicaid Home and Community Based Services client

47 31,532 $1,878.00

49 29,727 $1,863.00

46 24,404 $1,884.00

49 33,970 $1,849.00

50

Program Performance Measures:

FY 2014 Actual

FY 2015 Actual

FY 2016 Actual

FY 2017 Actual

Elder Support Services
Percentage of clients retaining employment for 6 months or longer
Out-of-pocket savings to Medicare consumers
Number of Aging & Disability Resource Connection clients served
Percentage of clients receiving either home delivered meals or congregate meals that maintain or improve their nutrition risk score Number of seniors served meals at senior centers
Number of seniors served home delivered meals
Number of home delivered meals
Number of Money Follows the Person transitions
Money Follows the Person Savings to Medicaid (based on average Medicaid Nursing Home costs) Number of senior center meals served

72%

72%

68.9%

69.4%

$26,255,169.00 $25,664,150.00 $44,993,878.00 $44,995,344.00

328,672

115,107

115,175

174,627

63%

63%

73%

65%

13,774

18,455

14,808

15,271

12,445

20,215

13,732

12,666

2,306,337

2,670,297

2,466,355

2,411,228

262

227

204

218

$8,218,416.00 $7, 647,630.00 $6,672,760.00 $7,629,346.00

1,323,307

1,595,762

1,482,272

1,470,017

Energy Assistance
Number of households that received energy assistance
Number of households that received crisis energy assistance
Number of households served through weatherization Average payment received for regular energy assistance
Average payment received for crisis energy assistance
Percentage of LIHEAP recipient households that have at least one member who is either elderly, disabled or under the age of five Percentage of households authorized for assistance within 11 days from date of application Number of elderly households authorized for assistance in order to retain heating services

161,806 38,945 518
$339.00 $344.00
53% 68.91% 61,500

142,997 30,474 346
$338.81 $338.81 68.98% 69.85%
57,449

129,446 27,816 N/A
$338.57 $338.57 69.96%
N/A N/A

137,385 30,715 N/A
$338.33 $341.53 69.82% 73.15%
70,334

Federal Eligibility Benefit Services
Number of food stamp cases
Food stamp eligibility accuracy rate (maintain error rate below national average)
Percentage of individuals receiving Right from the Start Medicaid within 45 days of application

840,815 93.21% 79.18%

850,628 94.75% 87.25%

810,670 95.13% 83.12%

762,684 95.30% 95.36%

51

Program Performance Measures: Out-of-Home Care
Number of licensed foster homes
Number of children in the legal custody of DFCS
Percentage of siblings placed together in out-of-home care
Percentage of children in care for 12-24 months with two or fewer placement setting Percentage of children placed with relatives
Percentage of children in congregate care
Percentage of children who do not experience maltreatment while in foster care

FY 2014 Actual
5,825 14,545 24.9%

FY 2015 Actual
5,966 17,011 59.9%

FY 2016 Actual
6,495 19,448 66.68%

FY 2017 Actual
7,194 19,832 66.16%

62.02% 24.2% 14.00% 99.10%

52.02% 21.27% 19.01% 98.45%

49.82% 27.97% 12.44% 98.83%

57.72% 29.02% 11.65% 99.86%

Refugee Assistance
Percentage of participating refugees obtaining employment
Percentage of refugees retaining employment for 90 days
Percentage of refugees entering full time employment offering health benefits
Cost per refugee entering employment
Percentage of refugees receiving health screenings within their first 30 days in the country Number of eligible refugees receiving English language instruction
Number of eligible refugees receiving social adjustment services
Percentage of Refugees who terminate Refuge Cass Assistance/Temporary Assistance for Needy Families due to employment Number of Refugees initially resettled in Georgia.
Number of Refugees who entered full time employment.

87% 86% 66% $1,027.00 80% 1,613 1,382
86% 2.587 1,230

45.33% 87.6%
77.85% $768.91
75% 1,605 1,437
86% 2.598 1,297

42.6% 88%
80.91% $832.93
75% 1,608 1,280
89% 2,861 1,090

85.97% 80.58% 80.38% $963.40
79% 792 992
90% 2964
765

52

Program Performance Measures: Residential Child Care Licensing
Number of new license and renewal applications processed
Number of complaints and incident reports received
Percentage of licensed facilities, agencies and institutions who received a followup visit within the required time frame following issuance of an Enforcement Action Percentage of inspections closed within 30 days
Percentage of received complaints and incident reports that result in investigations Average number of days for investigations

FY 2014 Actual
309 5,940
N/A
N/A 33.3%
N/A

FY 2015 Actual
320 6,826
85%
N/A 21.28%
N/A

FY 2016 Actual
313 4,959
87%
53.6% 55% N/A

FY 2017 Actual
356 6,384 91.3%
48.3% 12.69%
94

Support for Needy Families - Basic Assistance
Number of adults receiving cash assistance
Percentage of individuals receiving assistance within 45 days of application
Number of child-only cases receiving cash assistance

3,597 83.47% 12,488

2,707 66.10% 10,843

2,457 90.52%
9,659

2,182 95.32%
N/A

Support for Needy Families - Work Assistance
Percentage of single parent households who are in qualified work activities
Percentage of households who return to Temporary Assistance for Needy Families in 1st year following exit Percentage of cases renewed online
Number of Able-bodied Adults Without Dependents participating in Supplemental Nutrition Assistance Program-Employment and Training

89.89% 14.04%
N/A N/A

85.99% 11.68% 49.36%
N/A

81.22% 6.44%
50.92% N/A

82.25% 8.85% N/A N/A

53

Program Performance Measures:
Department of Human Services: Attached Agencies
Council On Aging
Percentage of participants who have a better understanding of issues that benefit elderly Georgians as a result of council training, education, and advocacy efforts (Target: 75%)
Legislation, initiated, influenced and/or enacted each legislative session which benefits older Georgians (Target: 10)
Forums and other events conducted which promote issues beneficial to elderly Georgians (Target: 20)

FY 2014 Actual
99%
23 33

FY 2015 Actual
96%
14 57

FY 2016 Actual
89%
16 100

FY 2017 Actual
97%
17 137

Family Connection
Number of counties with working Family Connection collaborative
Family Connection collaboratives' training satisfaction rate
Average dollar leveraged per state appropriated dollar by county collaborative (FY17 estimated amount)

159 88.58%
$4.00

159 90.94%
$4.00

159 87.4% $4.00

159 90.8% $4.00

Georgia Vocational Rehabilitation Agency: Business Enterprise Program

Percentage increase in the number of blind vendors

3.0%

1.0%

5.6%

1.0%

Amount collected in total sales

$8,179,695.00 $8,533,213.00 $8,325,949.00 $8,219,916.00

Number of vendors

67

66

71

67

Georgia Vocational Rehabilitation Agency: Departmental Administration

Agency turnover rate

34.6%

Number of audit findings

1

Number of constituent complaints

652

Percentage of federal grants utilized

90%

Percentage of agency funding dedicated to administration

2.5%

18.6% 0
1,428 91% 3.9%

10.1% 1
710 90% 6.0%

18.8% 4
305 92% 6.0%

Georgia Vocational Rehabilitation Agency: Disability Adjudication Services

Percentage of disability benefit determinations found to be correct (Federal

94.5%

Standard: 97%)

Average number of days to determine claims (Federal Standard: 137 days)

114.0

Number of claims adjudicated

153,519

95.8% 117.5 143,933

96.8% 120.5 150,233

98.1% 131.4 174,379

Georgia Vocational Rehabilitation Agency: Georgia Industries for the Blind

Number of blind persons employed by GIB

74

57

57

53

Total revenue generated from products and services

$8,741,313.00 $7,648,285.00 $6,617,992.00 $6,115,599.00

54

Program Performance Measures:
Percentage of total direct labor hours performed by individuals who are legally blind (Federal Minimum Standard: 75%) Percentage of total revenue from services
Percentage of total revenue from commercial sales
Percentage of total revenue from federal sales

FY 2014 Actual
92.9%
2.7%
3%
92.9%

FY 2015 Actual
87.30%
3.0%
6%
73.%

FY 2016 Actual
77.3%
7.5%
.012%
84.7%

FY 2017 Actual
83.8%
8.3%
1.4%
86.6%

Georgia Vocational Rehabilitation Agency: Roosevelt Warm Springs Medical

Number of hospital admissions

478

Average length of hospital stay (in days)

19

Average daily cost per hospital patient (in state general funds)

$721.00

Average daily hospital census

25.1

Percentage of hospital patients discharged to Home Health

40.91%

Percentage of hospital patients discharged to home

16.54%

530 23
$321.00 23.0 17%
62.5%

531 20.45
N/A N/A N/A 80.07%

547 25.63 $136.13 15.47 29.45% 27.83%

Georgia Vocational Rehabilitation Agency: Vocational Rehabilitation Program

Number of clients served

26,567

Percentage of cases determined eligible within 60 days from the date of application
Percentage of individuals who obtained successful employment for at least 90 days after cases were closed (Federal Performance Level > 55.8%)
Number of clients on the waiting list for services

41% 59.93%
4

Number of residential Vocational Rehabilitation (VR) clients served

229

Average daily cost per student (in state general funds)

$114.00

Number of residential VR admissions

133

Average daily residential VR census

93

Average length of residential VR program participation (in days)

256

Percentage of residential VR individuals who obtain successful employment

N/A

30,356 43%
66.2% 0
541 $82.00
464 124
97 N/A

34,307 66% 65% 2 568
$77.00 463 135 107 N/A

36,818 59% 51% 0 434
$78.00 333 136 149 N/A

55

Program Performance Measures:
Commissioner of Insurance
Departmental Administration
Number of payments processed Percentage of payments processed electronically Average number of days to process payments Number of audit findings Agency turnover rate Average number of business days to execute a contract
Enforcement
Number of cases closed with actions Fines collected Percentage of total cases closed with actions Number of cases referred to the Office of Administrative hearings (OSHA)
Fire Safety
Number of inspections conducted Percentage of mandated inspections completed (June to June) Percentage of inspections conducted that are re-inspections Number of permits and approvals issued Number of investigations initiated into suspected criminal fires Percentage of arson investigations closed during same fiscal year Amount of fines assessed
Industrial Loan
Numbers of lenders regulated Number of licensees audited Number of new license applicants Number of consumer complaints

FY 2014 Actual

FY 2015 Actual

FY 2016 Actual

FY 2017 Actual

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

0

0

0

0

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

144 2,492,703
N/A N/A

197 1,412,534
N/A N/A

307 275,506
N/A N/A

313 2,426,344
14 8

48,791 52 65
10,656 206 38
24,195

46,691 52 64
9,119 181 44
60,340

51,518 54 35
14,384 172 28
182,616

44,916 78 11
24,886 156 44
159,316

1,050 976 67 106

1,102 1,062
22 157

1,083 1,099
20 45

935 1080
6

56

Program Performance Measures:
Percentage of licensees audited per year Percentage of applicants approved Percentage of licensees paying taxes on online portal Annual restitution back to consumers
Insurance Regulation
Percent of domestic insurers who are financially stable Number of licensed insurance companies Average number of days to resolve consumer complaints Dollars returned to Georgia consumers via complaint resolution Number of fraud investigations completed

FY 2014 Actual
92
88
64
N/A

FY 2015 Actual
96
77
65
N/A

FY 2016 Actual
99
55
69
1,052.25

FY 2017 Actual
96
82
67
N/A

N/A 1,464
68 8,575,971
N/A

100 1,490
34 10,392,330
305

96 1,512
38 9,101,782
321

N/A 1,564
47 10,736,229
330

57

Program Performance Measures:
Georgia Bureau of Investigation
Bureau Administration
Amount of payments processed

FY 2014 Actual

FY 2015 Actual

FY 2016 Actual

FY 2017 Actual

$149,698,765.03 $191,711,894.61 $203,414,662.47 $245,288,024.78

Criminal Justice Information Services
Percentage of criminal history background service requests processed within 24 hours of receipt
Percentage of manually reported final disposition data processed within 30 days of receipt
Percentage of reported arrest data processed within two hours of receipt

99% 100%
93%

99% 100%
94%

99% 100%
93%

99% 100%
95%

Forensic Scientific Services
Total number of reports released
Percentage of reports released in 45 days
Combined DNA Index System matches
Number of child fatalities reviewed (per calendar year)

91,961 79.00%
1,182 502

97,374 75.60%
1,165 503

91,620 70.70%
1,188 559

84,300 60.40%
1,422 490

Regional Investigative Services
Number of criminal investigations closed
Agent turnover rate
Value of contraband seized

8,404

9,610

9,068

8,341

1.71%

2.10%

1.19%

2.20%

$9,557,931.00 $40,720,307.29 $48,569,924.98 $133,014,150.20

58

Program Performance Measures:
Georgia Bureau of Investigation: Attached Agencies
Criminal Justice Coordinating Council
Number of victims served by grant funded programs
Total victim compensation paid
Average number of days to process a Georgia Crime Victim Compensation Program application Number of adult offenders served through accountability courts
Adult offender accountability court diversion savings
Number of state-funded accountability courts
Number of juvenile offenders diverted through juvenile accountability courts

FY 2014 Actual

FY 2015 Actual

FY 2016 Actual

FY 2017 Actual

150,704

111,844

130,570

263,519

$18,010,861.29 $19,263,310.00 $17,739,860.00 $18,246,408.00

36

36

38

65

3,040

4,521

7,443

8,811

$35,676,090

$51,336,594

$74,853,172

$87,956,329

101

113

126

139

206

210

336

347

Criminal Justice Coordinating Council: Family Violence
Number of domestic abuse victims served
Number of sexual assault victims served
Number of site visits conducted
Domestic violence shelter occupancy rate

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

59

Program Performance Measures:
Department of Juvenile Justice
Community Service
Percentage of DJJ Youth days served in Community Services
Percentage of youth with no new offense while under community supervision
Daily average of youth supervised by Community Services
Percentage of youth re-offending within one year after completion
Secure Commitment (YDCs)
Number of youth served in YDCs
Percentage of long-term youth discharged from commitment that are readjudicated or resentenced within one year of release Number of Short-Term Program youth served
Youth Development Campus juvenile corrections officer turnover rate
Secure Detention (RYDCs)
Number of admissions to RYDCs
Juvenile Correctional Officer (JCO) attrition rate
Number of YDC youth housed in RYDCs
Number of youth awaiting community placement

FY 2014 Actual

FY 2015 Actual

FY 2016 Actual

FY 2017 Actual

80.50% 86.80% 12,255 47.80%

81.14% 83.26% 10,894 35.97%

81.85% 87.35%
8,550 28.70%

81.27% 88.69% 10,871 23.51%

1,122 23.90%
1,453 44.95%

1,066 26.03%
1,114 51.50%

926 24.62%
1,047 45.00%

896 22.82%
869 45.66%

12,376 38.76%
132 103

11,271 40.40%
20 80

10,145 54.30%
92 71

9,506 71.62%
146 59

60

Program Performance Measures:
Department of Labor
Departmental Administration
Number of Audit Findings
Average days to process a payment
Number of payments processed
Percentage of payments made electronically
Percentage of travel reimbursements paid within 30 days of submission of a complete travel voucher Percentage of federal financial reports submitted within 45 days of the end of the quarter Agency turnover rate
Percentage of participating employees who completed the excel leadership class
Number of documents digitized and stored through the Department's enterprise imaging application

FY 2014 Actual
1 8 29,041 28% 95.2% 100% 16.8% 100% 5,537,767

FY 2015 Actual

FY 2016 Actual

0 4 (2- Financial; 1

IT; 1 internal

control)

4.2

4.8

25,537

13,535

20.8%

43.97%

98.1%

99%

100%

100%

16.8%

10.83%

95%

85%

5,411,430

4,518,905

FY 2017 Actual
N/A 5.6 14,668 46.17% 98% 100% 11.48% 95% 3,270,545

Labor Market Information
Rate of accurate data collected for the Current Employment Statistics program (fed. target is 98%)
Survey response rate for the Occupational Employment Statistics Survey of employers (fed. target is 75%)
Percentage of data accurately coded for the Quarterly Census of Employment and Wages report

99.5% 75.6% 99.3%

99.5% 75% 98%

99.5% 77.48%
99.7%

99.4% 77.9% 99.4%

Unemployment Insurance
Percentage of unemployment benefits made within 21 days
Percentage of UI recipients paid accurately
Number of employers with a tax liability
Percentage of new employer accounts with obligation determined within 90 days

85% 92.1% 211,460 89.2%

85% 92.4% 214,000 89.2%

86.2% 90.6% 228,225 89.1%

86.8% 95%
234,207 91.2%

Workforce Solutions
Percentage of customers retaining employment following services Percent of customers obtaining employment following services Number of ES customers receiving services Number of job orders received from businesses Jobs for Georgia graduation rate

77% 53% 407,313 80,559 95%

82% 59% 336,064 80,000 98%

82.5% 63.4% 310,366 116,554
99%

80.7% 62.7% 439,447 158,035
96.%

61

Program Performance Measures:
Department of Law
Department of Law
Department turnover rate
Percentage of payments made by check
Number of complaints and inquiries received and responded to by the Consumer Protection Unit

FY 2014 Actual
10.34% 59.34% 19,027

FY 2015 Actual
14.44% 53.95% 17,057

FY 2016 Actual
17.25% 47.53% 16,260

FY 2017 Actual
16.79% 36.87% 16,073

Medicaid Fraud Control Unit
Number of cases opened Percentage of cases resolved within one year Number of investigations concluded Dollar value of recovery Average collections per auditor

239

253

240

199

44.00%

47.00%

45.00%

24.00%

180

211

214

168

$47,176,103.46 $7,136,159.70 $38,732,318.00 $317,974,744.00

$7,862,683.91

$892,019.97 $5,533,188.00 $39,746,843.00

62

Program Performance Measures:
Department of Natural Resources
Coastal Resources
Number of participants in coastal education programs or outreach events
Acres certified for public shellfish harvest
Average days to process a Coastal Marshlands and Protection Act (CMPA) permit Average days to process a Shore Protection Act (SPA) permit
Number of unauthorized activities resolved to a compliance standard within 90 days Number of Coastal Marshlands Protection Act (CMPA) permits
Number of Shore Protection Act (SPA) permits

FY 2014 Actual

FY 2015 Actual

FY 2016 Actual

FY 2017 Actual

22,197 8,532 62 36 47 15 7

26,766 8,532 79 55 40 11 9

26,249 8,532 79 55 45 17 11

22,360 8,532 144 49 55 18 28

Environmental Protection
Number of Notice of Violations issued
Number of consent orders executed
Settlement dollars collected for executed consent orders
Number of air permit applications processed
Water withdrawal for municipal and industrial water use (in gallons per capita per day) Average number of days to resolve a citizen complaint
Percentage of public drinking water systems meeting federal health based standards Number of expedited air permits completed
Percentage of landfills in compliance with groundwater standards

3,709 828
$2,859,523 646 151 N/A N/A N/A N/A

3,401 806
$2,295,397 635 145 N/A N/A N/A N/A

3,644 1,179 $2,383,139
671 146 N/A N/A N/A N/A

3,805 675
$2,216,310 608 153 N/A N/A N/A N/A

Hazardous Waste Trust Fund
Number of sites removed from the Hazardous Site Inventory
Dollar amount collected in hazardous waste fees, hazardous substance fees, and civil penalties Dollar amount reimbursed to local governments for cleanups
Number of abandoned sites undergoing corrective action
Number of abandoned sites on the HSI list

11 $11,253,928 $1,291,647
2 63

14 $13,451,086
$1,524,927 3
64

11 $12,281,829
$1,915,248 6
65

12 $15,722,245
$2,357,108 9
64

63

Program Performance Measures: Historic Preservation
Number of historic properties in Georgia that are listed in the National Register of Historic Places Number of historic properties that are being preserved as documented by the use of the Federal Rehabilitation Investment Tax Credit and State Preferential Property Tax Assessment Program for Rehabilitation Historic Property. Number of renovation projects reviewed
Law Enforcement
Number of Boating Under the Influence arrests
Number of boater/hunter safety students
Number of licensed hunters and anglers
Number of water and land search and rescue cases
Number of hunting and boating incidents
Number of boating vessels checked
Number of licenses checked
Number of citations issued
Average number of cases per Ranger
Average response (completion) time for hunting and boating incidents (in minutes)
Parks Recreation and Historic Sites
Percentage of customer comments indicating their overall park experience was good, very good, or excellent Number of park, recreation, and historic site visitations
Average occupancy of cottages
Average occupancy of campsites and yurts
Average weekend occupancy for cottages
Average weekend occupancy for campsites and yurts
Number of rounds of golf booked
Average return on investment of state parks as a whole
Average return on investment for state park golf courses
Number of park passes sold

FY 2014 Actual
79,182
134

FY 2015 Actual
80,866
129

FY 2016 Actual
82,600
180

FY 2017 Actual
84,710
237

336

153

230

447

161 15,392 1,404,911
547 156 34,656 82,659 16,279
88 32

194 18,535 1,401,393
458 152 31,130 48,779 15,774
85 32

189 21,093 1,565,680
449 177 22,697 51,993 15,846
88 34

193 23,765 1,553,739
393 183 22,803 42,385 14,465
76 33

94% 7,498,476
44% 38% 68% 75% 67,789 75% 73% 644,643

95% 7,924,276
44% 33% 72% 56% 60,192 68% 64% 762,810

93.18% 8,357,847
43% 37% 72.73% 61.12% 62,035 72% 76% 802,267

93.00% 8,941,780
45% 41% 73.70% 66.65% 68,958 74% 81% 907,458

64

Program Performance Measures:
Solid Waste Trust Fund
Number of new or modified solid waste permits issued
Dollar amount reimbursed to local governments for solid waste cleanups
Percentage of tires cleaned up through enforcement measures
Percentage of tires cleaned up through state-led contract
Percentage of tires cleaned up through local government reimbursement
Average number of days from initial inspection to state-led cleanup of scrap tire sump sites Number of permitted scrap tire facilities

FY 2014 Actual

FY 2015 Actual

FY 2016 Actual

FY 2017 Actual

4

5

14

10

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

Wildlife Resources
Number of dollars generated for Georgia's economy per state appropriated dollar spent on fisheries management and fishing
Percentage of hunters who rate their hunting experience as satisfactory or better
Number of certified fishing licenses reported
Number of certified hunting licenses reported to the US Fish and Wildlife Service

$382.00 88%
626,822 367,385

$308.00 91%
645,772 395,219

$321.59 88%
850,650 604,863

$311.00 87%
861,604 620,740

65

Program Performance Measures:
State Board of Pardons and Paroles
Board Administration
Number of Board clemency votes

FY 2014 Actual

FY 2015 Actual

FY 2016 Actual

FY 2017 Actual

76,703

69,200

64,695

71,969

Clemency Decisions
Number of investigations completed (legal, social, personal history, special interviews, other) Number of inmates released by Board Action
Cost avoidance of offenders in the community under supervision versus prison costs for incarceration
Victim Services
Number of victims who received restitution
Number of new people registered in the Georgia Victim Information Program system Number of correspondence sent out to victims
Number of Georgia Victim Information Program notification calls to victims
Total Number of Tier 1 individuals registered in the Victim Information Program
Total Number of Tier 2 individuals registered in the Victim Information Program

39,945 16,212 $469,175,938

34,516 13,520 $451,343,348

33,789 13,374 $450,289,141

N/A 1,989 9,590
375 N/A N/A

N/A 1,768 8,791
287 N/A N/A

N/A 1,905 12,270
581 N/A N/A

36,660 10,471
N/A
N/A 2,473 12,086
510 N/A N/A

66

Program Performance Measures:
State Properties Commission
State Properties Commission
Percentage of surplus property at or above market rate
Percentage of property acquired at or below market rate
Percentage of leases executed at or below prevailing market rate

FY 2014 Actual

FY 2015 Actual

FY 2016 Actual

FY 2017 Actual

100% 100% 100%

100% 100% 100%

100% 100% 100%

100% 100% 100%

67

Program Performance Measures:
Georgia Public Defender Council
Public Defender Council
Capital cases per attorney
Mental health cases per attorney
Percentage of clients contacted at least once per month

FY 2014 Actual

FY 2015 Actual

FY 2016 Actual

FY 2017 Actual

6 89 94.00%

6 92 85.00%

5 96 86.40%

6 65 88.80%

68

Program Performance Measures:
Department of Public Health
Adolescent and Adult Health Promotion
Number of school systems that adopt the evidence-based, 100% Tobacco Free School policy
Number of students attending schools designated as smoke free campuses
Number of registered callers to the Georgia Tobacco Quit Line
Number of adolescents ages 10-19 that complete evidenced based programs focused on adolescent health and youth development
Percentage of federally funded screening mammograms provided to women between 50-64 years of age
Percentage of Temporary Assistance for Needy Families supported teen centers that implement evidence based programs focused on adolescent health and youth development (Target > 50%)
Percentage of abnormal colorectal screening test results with diagnostic followup treatment
Percentage of colorectal cancers diagnosed with treatment initiated
Percentage of initial pap tests provided to individuals who have never or rarely been screened for cervical cancer
Percentage of patients who receive final diagnosis of breast cancer after treatment has been initiated
Percentage of schools that adopt the evidence based, 100% Tobacco Free School policy
Percentage of eligible women receiving Long-Acting Reversible Contraceptives

FY 2014 Actual
98 1,301,425
14,103 2,740
89.00% 100.00%
99.33% 100.00%
32.70% 97.00%
N/A N/A

FY 2015 Actual
103 1,320,830
12,399 2,908
83.40% 100.00%
77.30% 100.00%
33.30% 93.70%
N/A N/A

FY 2016 Actual
116 1,442,291
15,778 3,271
74.90% 100.00%
N/A N/A 31.20% 94.90% N/A N/A

FY 2017 Actual
124 1,478,371
16,250 1,332
72.80% 100.00%
N/A N/A 33.2% 97.70% 68.50% N/A

Adult Essential Health Treatment Services
Percentage of eligible enrolled patients served by the Cancer State Aid (CSA) program The number of public health districts (out of 18 total districts) with hospitals that have participation agreements with the Cancer State Aid Program to foster program outreach and access The number of public health districts (out of 18 total districts) with hospital-based and free-standing radiation centers providing access to radiation treatment services Total number of eligible enrolled patients receiving services from CSA
Total number of patients receiving hypertension management services
Percentage of patients whose blood pressure has lowered after receiving hypertension management services
Departmental Administration
Number of payments processed
Percentage of payments processed electronically
Average number of days to process payments

93% 13 17
233 1,161
N/A
55,921 71.00%
41

92% 13 17
207 1,256
N/A
47,479 78.00%
45

90% 13 17
227 816 N/A
48,542 83.00%
30

N/A N/A N/A N/A N/A N/A
57,352 65.00%
45

69

Program Performance Measures:
Number of audit findings
Agency turnover rate
Average number of business days to execute a contract
Average number of days to complete onboarding of new hire

FY 2014 Actual
0
19.00%
35
5

FY 2015 Actual
1
18.00%
34
5

FY 2016 Actual
N/A
17.73%
38
5

FY 2017 Actual
N/A
16.58%
37
4.5

Emergency Preparedness/Trauma System Improvement
Number of families assisted through safety equipment provided (per federal fiscal year) Strategic National Stockpile readiness score (1 = Pass; 0 = Did not pass)
Number of designated trauma centers
Average time to process Emergency Medical Services (EMS) medic license applications (in days) Average time to process EMS service license applications (in days)
Number of designated Level I-III trauma centers
Strategic National Stockpile proficiency score. For FY2015 CDC is modifying the tool they use to grade the states, Georgia piloted the tool with them this year and simply received a passing score as opposed to a numeric score. 100% is representative of the passing score.
Epidemiology
Percentage of foodborne disease cases captured by laboratory surveillance
Percentage of reportable disease investigations for which public health control measures were initiated within the appropriate timeframe Number of cases of reportable diseases submitted (per calendar year)
Number of outbreaks
Number of requests delivered by the Online Analytical Statistical Information System (OASIS) (per calendar year)
Immunization
Percentage of children who are up to date on recommended immunizations by their second birthday
Number of public and private provider organizations that actively utilize Georgia Registry of Immunization Transactions and Services Number of vaccine-preventable outbreaks in the state of Georgia
Percentage of adolescents who are up-to-date on immunizations required for entry into the 7th grade Number of doses administered per public, private, and unknown funds
Number of doses administered to adults ages 19 years and older

21 N/A
27 2
12 20 N/A
96.00% 100.00%
10,746 140
186,397
82.00% 10,371
7 N/A 6,480,130 1,764,338

29 1
28 2
11 21 100.00%
95.00% 100.00%
8,312 192
219,393
83.00% 11,677
6 90.00% 6,516,400 1,809,710

29 1
30 2
10 22 100.00%
96.40% 100.00%
N/A 120 186,127
82.10% 11,641
10 95.00% 6,802,220 2,263,734

20 1
30 2
10 22 100%
96.80% 100.00%
16,495 166 N/A
N/A 3450
4 N/A 7,010,840 2,495,518

70

Program Performance Measures:
Infant and Child Essential Health Treatment Services
Number of children receiving services through the Babies Can't Wait program
Number of children receiving services from the Children's Medical Services program
Percentage of very low birth weight infants (<1500 grams) delivered at facilities for high-risk deliveries and neonates
Percentage of third grade children who have received protective sealant on at least one permanent molar tooth

FY 2014 Actual

FY 2015 Actual

FY 2016 Actual

FY 2017 Actual

8,185 8,325 79.46% 37.40%

9,207 7,313 80.35% 37.40%

9,193 9,329
N/A 37.40%

9,337 8,664
N/A N/A

Infant and Child Health Promotion
Number of newborn screenings performed

146,982

150,199

150,153

151,027

Average laboratory turnaround time for newborn screening (in days)

2.4

2.3

2.4

2.3

Amount of laboratory revenue collected for newborn screenings and remitted to Treasury
Percentage of newborn screenings referred to follow-up

$7,114,733.00 $6,684,976.00 $7,054,409.00

4.90%

5.10%

5.08%

8,881,400.39 5.36%

Percentage of newborns who received a hearing screening

91.00%

99.50%

97.50%

98.20%

Number of children who received assessment from Children's 1st program

7,613

8,554

8,103

7,732

Number of pregnant women, infants, and children served by the Women, Infants,

271,416

264,299

250,890

N/A

and Children (WIC) program (per federal fiscal year)

Percentage of WIC program infants who were ever breastfed (per federal fiscal

54.29%

49.66%

49.82%

N/A

year)

Average food package cost per WIC participant (per federal fiscal year)

$40.85

$39.99

$40.60

N/A

Percentage of WIC program children with a healthy body mass index (per federal fiscal year)
Percentage of WIC program children with a body mass index categorized as overweight or obese (per federal fiscal year)

62.63%

63.23%

62.73%

N/A

31.64%

30.54%

29.48%

N/A

Infectious Disease Control
Percentage of early syphilis cases interviewed within 7 calendar days from date of assignment Percentage of refugees that receive initial domestic health screenings within 90 days of their arrival into the U.S. Percentage of eligible Tuberculosis (TB) patients completing TB treatment in 12 months Number of eligible TB clients completing treatment in 12 months
Number of qualified ADAP applicants on waiting list
Number of Tuberculosis cases
Number of STD cases

55.00% 88.00% 95.00%
246 0
314 65,820

44.00% 94.00% 90.00%
266 0
344 79,445

46.00% 86.00% 44.00%
113 0
308 89,259

N/A N/A 37%
87 0
293 N/A

71

Program Performance Measures:
Number of Syphilis cases
Number of HIV cases
Number of AIDS cases

FY 2014 Actual
3,460
1,649
696

FY 2015 Actual
4,338
1,915
659

FY 2016 Actual
4,308
2,099
966

FY 2017 Actual
N/A
N/A
N/A

Inspections and Environmental Hazard Control
Percentage of primary food-born illness risk factor violations cited out of all violations cited Number of swimming pool closures
Percentage of critical tourist accommodation risk factor violations cited out of all violations cited Number of constituent requests
Number of people trained by the Inspections and Environmental Hazard Control program Number of blood lead tests
Number of rabies specimen tests
Percentage of on-site sewage systems that failed within the first five years of installation

23.00% 958
24.00% N/A N/A
4,637 2,175 1.36%

24.00% 1,072
32.00% N/A N/A
4,666 2,171 1.37%

24.00% 1,533
39.00% 120,018
10,041 4,078 1,868 1.24%

24.82% 1,055
39.70% 109,339
21,150 2,752 1,783 0.99%

Public Health Formula Grants to Counties
Total number of office visits in public health departments
General grant-in-aid spending per capita
Total number of unduplicated patients (Excluding Ryan White patients)
Total number of unduplicated, billable patients (Excluding Ryan White patients)
Total number of unduplicated, uncompensated care patients (Excluding Ryan White patients) Percentage of public health districts that are credentialed to bill insurance providers

1,588,275 $8.65
1,138,867 1,104,785
34,082 72.00%

1,415,748 $9.13
1,088,832 1,060,984
27,848 94.00%

1,294,464 N/A
1,039,134 1,004,250
34,884 94.00%

1,287,089 N/A N/A N/A N/A
94.00%

Vital Records
Number of certificates issued Average number of days to fill a certificate request Amount of revenue collected Number of corrections, amendments, court orders and adoptions processed Percentage of vital events entered within 15 days Number of vital events registered

118,637

123,079

160,771

169,529

37

19

10

6

$2,843,769.00 $2,756,025.00 $2,694,900.00

2,953,029.73

20,158

25,106

22,495

30,460

67.00% 253,066

74.50% 253,309

79.20% 262,442

80.00% 255,402

72

Program Performance Measures:
Department of Public Health: Attached Agencies
Brain and Spinal Injury Trust Fund
Number of complete applications received
Average number of days from application submission to award date
Percentage of total annual budget dedicated to awards

FY 2014 Actual

FY 2015 Actual

FY 2016 Actual

FY 2017 Actual

216 69
73.20%

193 77
70.30%

210 N/A 70.74%

179 N/A 66.30%

Georgia Trauma Care Network Commission

Number of Emergency Medical Service Regions (out of 10 possible) participating

4

4

5

6

in Trauma System Regionalization activities

Number of First Responders trained from funding provided by the Commission

272

204

372

304

73

Program Performance Measures:
Department of Public Safety
Aviation
Number of Missions Flown
Percentage of Individuals found through general searches (Both criminal and search/rescue) Total Flight hours for Training
Total flight hours for Governor's Task Force
Total Flight hours for general searches (both criminal and search/rescue combined) Total flight hours for property search and surveillance
Total flight hours for aerial photography
Average response time of missions (in minutes)

FY 2014 Actual

FY 2015 Actual

FY 2016 Actual

FY 2017 Actual

1,622 60.0%
407 580 483 146 135
45

1,575 60.7%
306 969 540 131
72 59

1,587 56.8% 308.30 1,073.80 606.10 166.5
71.2 37

1,724 56.1% 267.3 913.7 608.9
86.9 73 45

Capitol Police Services
Number of Security events
Number of incidents investigated by Capitol Police
Number of security location checks by non-sworn personnel
Number of suspicious package, persons, and vehicle reports investigated by sworn personnel Number of patrols by sworn personnel
Number of visitors processed through security checkpoints by contracted security
Departmental Administration (DPS)
Number of open record requests completed
Number of financial audit findings
Agency turnover rate
Percentage of financial transactions processed on behalf of attached agencies
Percentage of human resources transactions processed on behalf of attached agencies Percentage of electronic payments by ACH

109 2,989 30,417
758 N/A N/A

43 2,913 26,891
795 101,114 103,441

77 2,741 36,209
772 95,678 93,885

271 3,006 40,872
857 99,916 88,447

14,255 0
10.7% 17.4%
9.7% 52.8%

15,681 0
10.9% 16.4% 12.6% 54.9%

21,181 0
14.7% 18.8% 13.5% 58.9%

28,230 N/A
11.4% 16.4%
9.5% 62.9%

Field Offices and Services
Number of vehicle stops performed

430,082

350,053

531,587

869,766

74

Program Performance Measures:
Number of vehicle fatalities Percentage of accident reports completed within 5 days Number of accidents in Georgia worked Number of SWAT team call-outs Percentage of Computer Aided Dispatch (CAD) calls validated Number of fleet operations vehicles serviced Total Department training hours Number of Criminal Interdiction Unit (CIU) agency assists Number of Nighthawks DUI stops Number of marijuana plants located on task force missions Percentage of crashes worked in Georgia by Troopers
Motor Carrier Compliance
Number of commercial vehicle inspections Total inspection violations written Percentage of school buses found during inspections to have serious defects Number of vehicles weighed Number of overweight citations written Number of HOV/HOT Lane violations written Percentage of time weigh stations are open

FY 2014 Actual
1154 89.00% 66,792
43 85.00%
1,909 430,082
1,086 3,126 15,336 18.00%

FY 2015 Actual
805 90.29% 71,509
34 90.00%
1,730 350,053
429 2,783 47,725 21.00%

FY 2016 Actual
1627 90.00% 76,946
57 93.88%
2,794 207,103
609 2,789 5,660 17.50%

FY 2017 Actual
890 90.97% 73,649
57 94.83%
3,656 120,713
442 2,216 10,177 18.36%

82,499 161,383 12.00% 13,050,385
41,852 2,992
52.00%

72,663 126,208 11.35% 13,142,639
39,356 2,010
47.72%

83,357 164,949 17.00% 10,514,333
33,182 654
38.00%

91,051 187,244 16.00% 8,264,218
32,455 1,150
36.00%

75

Program Performance Measures:
Department of Public Safety: Attached Agencies
Georgia Firefighter Standards and Training Council
Number of compliant fire departments
Number of fire department agency inspections
Number of fire department individual station inspections
Number of active firefighter positions
Number of individual state certifications issued
Number of individual national certifications issued

FY 2014 Actual

FY 2015 Actual

FY 2016 Actual

FY 2017 Actual

615 260 536 30,418 1,114 9,390

609 131 306 30,418 1,169 11,366

604 26 55
30,559 1,122 9,189

586 76
300 34,765
978 9,897

Office of Highway Safety

Fatality rate per 100 million miles driven

1.04

Percentage of safety belt usage per federal fiscal year

97.30%

Percentage of child safety seat usage per federal fiscal year

99.60%

Fatalities per 100 million miles driven (VMT)

1.04

Number of drivers age 20 and under in fatal crashes

149

Number of counties served by grants

67

Number of students successfully completing scholarship-funded driver education

NA

courses at TCSG, as well as, through other private and public driving education

programs.

Number of transportation safety groups participating in grant programs

72

Number of law enforcement entities receiving grants

108

Total amount of law enforcement grant awards disbursed

$5,169,390.00

1.21 97.30% 97.40%
1.21 168
52 149

1.28 97.2% 99.3%
1.28 NA 67
4,052

NA NA NA NA NA 52 2,212

64

52

47

69

53

37

$481,370.00 $4,562,370.00 $5,519,808.30

Georgia Peace Officer Standards and Training Council
Percentage of cases resulting in sanctions
Percentage of cases in which external review of POST actions led to a decision upholding the Council's sanction of an officers certification Number of cases per investigator
Average number of open records requests completed per month
Number of certifications awarded
Number of individuals awarded certifications that are supervisory, managerial, or executive certified

89.10% 100% 186 431 9,238 275

81.98% 100% 193 574 9,631 296

86.00% 100% 197 556 9,274 319

83.00% 100% 144 558 9,632 362

76

Program Performance Measures: Georgia Public Safety Training Center
Average cost per law enforcement candidate
Average cost per fire fighter candidate
Number of basic training courses taught
Number of candidates attending police or fire specialized training
Number of candidates attending police or fire basic training
Percentage of candidates graduating from police or fire basic training
Percentage of all courses taught off-campus
Number of candidates attending Fire Academy basic training
Number of candidates attending Police Academy specialized training
Percentage of candidates graduating Fire Academy Basic Training
Percentage of candidates graduating from Fire Academy Advanced courses
Percentage of candidates graduating from Police Academy Advanced Courses
Percentage of customers stating that customer service rates are good to very good Percentage of public agency heads who state their employees' job performance improved as a result of training provided Percentage of student registrations fulfilled in a timely manner

FY 2014 Actual
$3,425.68 $2,713.33
52 21,657
1,275 76%
28.1% 222
13,644 75.2% 98.0% 96.5% 92.42% 92.04% 84.29%

FY 2015 Actual
$3,040.90 $4,284.56
50 23,329
1,341 80%
29.7% 137
12,452 86.3% 97.3% 96.7% 95.66% 95.51% 89.85%

FY 2016 Actual
$3,174.75 $5,149.04
50 21,097
1,406 79%
27.2% 129
12,143 82.9% 97.4% 96.4% 92.44% 93.44% 83.07%

FY 2017 Actual
$3,131.49 $3,514.85
61 23,159
1,710 47%
35.4% 236
13,240 73.7% 97.2% 95.8%
93.92% 92.31% 85.74%

77

Program Performance Measures:
Public Service Commission
Commission Administration
Turnover Rate Number of Audit Findings
Facility Protection
Number of Pipeline Safety Inspections Number of people trained on GUFPA Requirements Number of GUFPA investigations per Investigator
Utilities Regulation
Number of Telecommunications, natural gas and power complaints resolved
Average call wait times (in seconds) Percentage of calls abandoned Average number of days to process Number of orders issued Number of new dockets

FY 2014 Actual

FY 2015 Actual

FY 2016 Actual

FY 2017 Actual

4.00% 0

7.00% 0

9.00% 0

8.75% 0

350 2,197
600

520 1,740 470

449 1,540 401

388 827
756

7,988 38
6.04% 180
1,413 1,257

7,591 60
7.04% 180 1,193 1,038

7,343 36
5.50% 180 1,155 1,042

7,261 33 7.5% 180 735 673

78

Program Performance Measures:
Board of Regents of the University System of Georgia
Agricultural Experiment Station
Number of journal articles by College of Agricultural and Environmental Sciences research faculty

FY 2014 Actual
606

FY 2015 Actual
623

FY 2016 Actual
589

FY 2017 Actual
593

Number of journal articles per full-time equivalent on the College of Agricultural and Environmental Sciences research faculty

6

6

6

5

Value of research funds received

$26,635,246.00 $30,120,955.00 $33,097,566.00 $31,520,429.00

Number of new products developed for industry

35

28

27

37

Estimated value of savings achieved by avoiding crop loss due to plant disease $250,210,000.00 $268,380,000.00 $285,550,000.00 $96,240,000.00

Average grant dollars earned per researcher

$241,589.53

$292,436.46

$340,352.37

$269,688.00

Royalties received from products and patents

$6,457,441.91 $4,432,963.00

5,217,478.00 $6,212,200.00

Percentage of research proposals approved

73.00%

68.00%

73.00%

69.00%

Percentage of research proposal funds awarded

39.00%

19.00%

28.00%

23.00%

Athens & Tifton Veterinary Laboratories
Percentage of operating expenses covered by client revenue
Average cost per test
Number of tests by the diagnostic laboratories for animal health diagnostic and surveillance testing Percentage of customers of the Diagnostic Labs that rate their services from excellent to good Number of accessions per year by the diagnostic laboratories for animal health diagnostic and surveillance testing
Cooperative Extension Service
Number of face-to-face client contacts made by Cooperative Extension through educational programs and consultations Number of face-to-face client contacts per Cooperative Extension county faculty full-time equivalent Number of continuing education units provided to clientele
Number of client contacts per Cooperative Extension county faculty full-time equivalent Number of youth served by Georgia 4-H
Number of diagnostic services provided
Number of education contact hours from in-school programming

42.08% $35.39 166,288 97.69% 71,704

41.80% $30.69 192,360 97.50% 70,183

43.01% $33.38 199,506 93.96% 71,081

40.91% $36.23 184,878 96.26% 67,912

1,559,696 7,374
42,409 251,603 171,693 104,159
N/A

1,347,883 4,516
38,856 128,521 175,372 108,795
N/A

1,377,536 4,599
33,161 140,445 172,354 104,645
N/A

2,117,378 6,733
42,105 283,172 170,353 105,422 743,040

79

Program Performance Measures: Enterprise Innovation Institute
Number of enterprises and/or stakeholders served
Economic impact in dollars generated per state appropriated dollar
Number of jobs created or saved
Number of startups served during a fiscal year
Number of startups that graduate from EI2 incubator and become scalable businesses Capital investment in current incubator companies
Number of technology jobs in current and graduate incubator companies
Number of startups graduating from EI2 incubator that remain in Georgia

FY 2014 Actual

FY 2015 Actual

FY 2016 Actual

FY 2017 Actual

9,570

8,771

10,206

8,066

$180.00

$338.40

$298.41

$384.40

23,059

23,296

16,017

25,291

505

500

709

709

3

13

3

3

$271,000,000.00 $200,000,000.00 $394,770,050.00 $823,099,510.00

7,133

7,800

1,179

2,260

N/A

N/A

82

83

Forestry Cooperative Extension
Number of service programs for outreach on forestry conservation
Number of public service publications
Number of service participants per full-time equivalent faculty

278 62
2,379

378 99
2,158

510 222 3,742

525 80
3,125

Forestry Research
Number of research proposals External funds earned per state appropriated dollar Number of research publications External sponsored research funds generated Percentage of research proposals that were awarded funding

114

90

107

119

$2.93

$3.99

$2.88

$3.91

288

232

267

262

$7,495,627.00 $10,583,396.00 $7,665,952.00 $10,670,378.00

64.00%

86.70%

74.80%

80.67%

Georgia Archives
Hours open weekly to the public Number of on-site researchers Number of people served in-person Cubic feet of records stored at the Archives Building Cubic feet of records stored at the State Records Center Number of people served with inquiries made remotely (phone, e-mail and mail)

34.0 5,258 8,418 82,781 182,351 3,945

42.5 4,943 9,092 83,558 185,081 4,468

42.0 4,760 8,620 83,671 183,510 6,843

42.0 4,328 9,693 83,820 183,250 7,828

80

Program Performance Measures:
Number of scanned images available to the public on the Internet (Archives Virtual Vault)
Number of unique visitors to the Georgia Archives web site
Number of students, teachers and the public trained/educated Georgia Archives workshops/lectures
Number of sessions on the Georgia Archives web site

FY 2014 Actual
1,491,586
106,618
3,161
154,572

FY 2015 Actual
1,573,324
66,703
4,149
120,863

FY 2016 Actual
1,574,782
82,172
3,860
138,974

FY 2017 Actual
1,644,825
83,532
5,363
142,410

Georgia Radiation Therapy Center
Number of patients
Staff cost per patient
Percentage of Stage I Breast Cancer Patients that are alive 5 years postdiagnosis

21,648 $95.84 97.00%

23,995 $87.51 94.00%

24,589 $84.59 89.00%

24,015 $81.71
N/A

Georgia Research Alliance
Research & Development (R&D) grants awarded to Georgia Research Alliance's (GRA) Academy of Eminent Scholars
Average amount in R&D grants per Eminent Scholar researcher

$422,180,000 $494,320,000 $527,060,000

$7,036,333

$8,103,606

$8,366,032

Start-up companies launched via the GRA Ventures Program (Ventures Program focuses on commercializing technologies and discoveries emerging from Georgia's research universities) presently operating in Georgia
Average revenue earned per GRA Ventures Program company

124 $1,100,000

134 $1,100,000

144 $1,150,000

Number of Georgia-based jobs presently supported through non-state R&D grants competitively awarded to GRA Eminent Scholars and companies launched via the GRA Ventures Program
Private capital funding received by venture development companies

2,098

2,317

2,494

$30,720,000

$40,450,000

$35,764,500

Private contributions made to the GRA Venture Fund LLC

$1,452,156

$2,156,412

$1,040,590

Percentage of GRA Venture Program companies operating in Georgia after four years
Dollars of external funds generated per state dollar

63% $78.77

59% $92.98

69% $97.85

N/A N/A 156 $1,320,050 2,790 $45,136,500 $1,320,050 84% N/A

Georgia Tech Research Institute
External sponsored research funds generated
Dollars of external research funds generated per state appropriated dollar
Estimated total economic impact of Georgia Tech Research Institute's sponsored funded research and activities Number of new sponsored projects
Number of patents acquired each year
Economic impact of state funded projects on Georgia

$363,267,164 $338,164,751 $367,480,410 $377,046,684

$65.00

$60.07

$64.53

$64.89

$857,310,508 $798,068,812 $867,253,768 $821,961,771

773

792

764

803

3

18

4

0

N/A

N/A

N/A

N/A

81

Program Performance Measures:
Number of K-12 student participants in STEM educational programs
Number of K-12 educators who participate in STEM professional development events

FY 2014 Actual
N/A
N/A

FY 2015 Actual
11,712
421

FY 2016 Actual
13,158
335

FY 2017 Actual
8,265
565

Marine Institute
Total income from all facility fees and Indirect Cost Recovery

$169,267.00

$171,868.00

$215,069.00

$169,310.00

Number of peer reviewed publications, theses, and dissertations stemming from Marine Institute-based research
Number of students receiving instructional time at Marine Institute

42

37

36

36

785

519

524

511

Number of people who visit Marine Institute as part of a guided tour

N/A

180

144

353

Percentage of Marine Institute facilities currently in "good" or "excellent" condition
Number of beds occupied by instructional and research participants

53.00% 4,904

63.00% 4,894

63.00% 4,464

70.00% 3,512

Annualized dollars leveraged for the University of Georgia through grants requiring use of Marine Institute facilities

$1,526,768.00 $1,796,642.00 $2,263,296.00 $1,852,408.00

Marine Resources Extension Center
Number of consultations with Marine Extension coastal marine constituents
Number of individuals trained by Marine Extension in a Hazard Analysis Critical Control Point (HACCP) course for the safe processing and handling of seafood Total dollars generated from new commercial aquaculture operations including hard clams and oysters Number of local governments assisted
Number of K-12 students reached through educational programming

59,205

60,427

34,236

59,313

57

48

72

52

$1,140,283.00 $1,911,043.00 $1,728,483.00 $3,518,409.00

N/A

27

22

36

4,833

4,465

4,494

5,564

Medical College of Georgia Hospital and Clinics
Total senior level residency trainees
Percentage of individual residency training programs accredited
Residency program graduation rate

119 100.00%
99.16%

112 100.00%
99.11%

110 100.00%
92.00%

117 100.00%
92.85%

Public Libraries
Number of circulations in Georgia public libraries
Percentage of Georgians with a library card
Total hours the public uses the Internet at Georgia public libraries
Number of interlibrary PINES loans

39,001,826

37,350,547

36,085,039

N/A

40.35%

42.60%

38.04%

N/A

13,224,365

15,016,043

15,153,024

N/A

702,958

664,140

628,221

N/A

82

Program Performance Measures:
Local library staff attending continuing education provided by GPLS
Percentage of target population (those eligible for Library for the Blind and Physically Handicapped services) utilizing GLASS Number of talking book circulations
Number of professional assistance communications with local library system staff Children's program attendance

FY 2014 Actual
4,879
11.20%
377,246
31,174
1,580,050

FY 2015 Actual
6,569
9.10%
430,631
43,665
1,587,091

FY 2016 Actual
8,119
9.10%
427,518
100,604
1,694,112

FY 2017 Actual
N/A
N/A
N/A
N/A
N/A

Public Service/Special Funding Initiatives
Return on investment in terms of external grant and other funding generated per state appropriated dollar related to the Augusta University Cardiology Center Special Funding Initiative
Regents Central Office
Employee turnover rate
Average number of days to process a payment
Number of audit findings for the Regents Central Office
Percentage of payments made electronically
Total payments processed
Number of online database searches on GALILEO
Percentage of respondents surveyed annually who agree/strongly agree that GALILEO is a valuable service Average percentage cost increase in health benefits over prior year
Number of engagements (assurance, consulting and investigation) completed by USG Internal Audits Percentage of eligible audit organizations with a satisfactory peer review
Communicate Key Board Actions/USG News (number of news releases)
Number of media inquiries
Number of page views on USG webpages (public inquiries)
Number of open records requests
Percentage of new and under-represented service provider participation for design and construction Percentage of rented space directly related to unmet campus needs
Number of degree programs approved

$1.74
14.00% 26 2
53.00% 4,079
25,202,280 94.00% 16.09% 275
100.00% 42
314 4,281,588
68 37.00% 26.65%
21

$1.40
19.00% 40 0
57.00% 5,103
23,014,323 95.00% 6.77% 280
100.00% 38
523 6,801,315
63 27.00% 27.36%
37

$1.50
12.00% 41 0
58.00% 5,086
22,023,558 94.00% -3.28% 213
100.00% 39
586 6,536,945
91 25.00% 28.23%
39

$1.70
9.49% 41
N/A 71.00%
5,478 27,617,097
94.00% 2.99% 227
100.00% 256 654
3,683,958 71
36.00% 28.67%
44

83

Program Performance Measures:
Number of degree programs terminated
Number of Georgia RCP Optometry students completing/graduating from the program
Skidaway Institute of Oceanography
Number of peer reviewed articles published
Average sponsored dollars generated per state appropriated dollar
Average research dollars generated per faculty member
Percentage of beds occupied by instructional program participants (32 beds available year-round) Number of consultations or external counseling presentations
Students receiving full days of researched based instruction

FY 2014 Actual
260
8

FY 2015 Actual
20
7

FY 2016 Actual
39
13

FY 2017 Actual
108
12

35 $2.57 $303,564.00 23.50%
N/A N/A

40 $3.06 $380,000.00 17.50%
238 2,633

48 $3.19 $378,120.00 19.70%
445 4,056

44 $3.28 $397,647.00 20.95%
273 4,649

Teaching
Number of students enrolled at University System of Georgia institutions

309,469

312,936

318,086

321,551

Total sponsored fund revenue (in millions)

$1,700.00

$1,712.00

$1,758.00

$1,830.00

System-wide graduation rate

60.36%

59.40%

58.70%

N/A

System-wide retention rate

81.18%

79.20%

79.20%

N/A

In-state tuition affordability ranking for the University System of Georgia's public four-year institutions among the 16 member states of the Southern Regional Education Board

7

7

6

N/A

Veterinary Medicine Experiment Station
Total extramural research funding

$13,274,797.00 $14,892,123.00 $24,060,584.00 $29,316,615.00

Extramural research dollars generated per state appropriated dollar

$5.17

$5.69

$9.08

$10.54

Total scientific publications

350

376

585

484

Veterinary Medicine Teaching Hospital
Total number of veterinary cases
Average net income per case
Percentage of clients surveyed who rate the services received as good or excellent

24,516 $66.82 98.00%

26,247 $69.81 98.00%

27,472 $23.88 99.00%

28,721 $19.05 99.00%

84

FY 2014

FY 2015

Program Performance Measures:

Actual

Actual

Board of Regents of the University System of Georgia: Attached Agencies

Payments to Georgia Military College
Preparatory school fall enrollment

529

549

Preparatory school state appropriated dollar per student

$2,904.58

$2,858.63

Preparatory school graduation rate

97%

100%

Junior college fall enrollment

7,069

7,221

Junior college state appropriated dollar per student

$106.35

$105.30

Junior college graduation rate

25.00%

25.00%

Junior college graduation/four year college transfer rate

61.00%

57.00%

Percentage of students who obtained a score of (3) or higher on advanced placement exams

59

62

FY 2016 Actual
577 $3,558.96
100% 7,876 $126.25 27.00% 53.00%
80

FY 2017 Actual
576 $4,100.89
100% 8,234 $599.55 28.00% 56.00%
76

Payments to Georgia Public Telecommunications Commission
Number of listeners using Georgia Public Broadcasting radio resources weekly
Number of unduplicated households viewing Georgia Public Broadcasting T.V. resources monthly Number of unduplicated visitors using Georgia Public Broadcasting new media resources Number of media assets downloaded/streamed by education users
Percentage of total operating expenditures supported by state funding
Cost to raise a dollar

198,300 1,665,967 2,911,127 8,291,441
49.00% $0.54

221,100 1,676,337 2,749,643 8,648,339
45.00% $0.51

327,200 1,703,935 3,215,309 6,322,186
43.00% $0.54

350,100 1,532,084 2,883,984 6,932,470
44.00% $0.51

85

Program Performance Measures:
Department of Revenue
Forestland Protection Grants
Number of jurisdictions reimbursed under the Forestland Protection Act
Number of reimbursements
Amount of reimbursements
Average time in days from application to award payment
Number of acres of forestland preserved under the Forestland Protection Act
Average amount of reimbursement claims

FY 2014 Actual

FY 2015 Actual

FY 2016 Actual

FY 2017 Actual

233

133

134

125

377

262

256

240

$40,116,596.00 $29,072,520.00 $29,072,351.00 $29,072,351.00

406

291

379

385

4,123,466

4,326,551

4,578,341

4,867,328

$106,410.00

$110,964.00

$113,564.00

$230,733

Industry Regulation
Number of alcohol inspections
Percentage of alcohol inspections in compliance
Number of tobacco inspections
Percentage of tobacco inspections in compliance
Average Alcohol/Tobacco/COAM inspections per sworn Alcohol and Tobacco Division Officer Dollar amount collected by Alcohol and Tobacco Division staff
Number of underage alcohol investigations
Percentage of investigated vendors making illegal underage alcohol sales
Number of underage tobacco investigations
Percentage of investigated vendors making illegal underage tobacco sales

5,617

4,841

3,755

5,726

89.00%

89.00%

75.40%

83.00%

4,454

3,796

2,945

5,428

90.00%

90.00%

81.57%

93.00%

495

375

291

259

$3,256,339.00 $2,929,000.00 $1,589,000.00 $2,195,000.00

3,673

3,686

3,254

3,360

7.00%

9.00%

10.00%

8.00%

2,355

2,873

2,616

3,683

11.00%

10.00%

11.00%

8.00%

Local Government Services
Number of resolved Unclaimed Property claims
Total amount of local tax distributions

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

Local Tax Officials Retirement and FICA
Amount of Employee Retirement System benefits paid for local retirement
Number of officials and staff participating in Employee Retirement System
Amount of FICA paid for local retirement

$8,716,466.00 $10,330,585.16 $7,777,865.99 $8,930,711.99

1,145

1,036

950

857

$681,314.00

$681,314.00

$681,314.00

$681,314.00

86

Program Performance Measures: Motor Vehicle Registration and Titling
Amount of revenue from motor vehicle registrations (in millions)
Number of motor vehicle titles processed (in millions)
Number of motor vehicle registrations proceeses
Number of motor vehicle registrations renewed online
Salvage inspections completed statewide
Percentage of each private contractor's inspection reports reviewed by state salvage inspectors Percentage of each private contractor's inspections that are visually inspected by state salvage inspectors Percentage of compliant contractor salvage vehicle inspections

FY 2014 Actual
$221.00 3
8,933,741 702,374 18,101 10.43% 5.14% 96.10%

FY 2015 Actual
$238.00 3
9,136,983 804,200 21,878 9.53% 3.65% 98.86%

FY 2016 Actual
$242.00 3
9,329,835 952,914 23,105 16.80% 5.00% 96.00%

FY 2017 Actual
$297.00 3
9,578,056 1,024,505
22,695 4.35% 1.21% 92.00%

Office of Special Investigations
Amount of fraud prevented per fiscal year Total number of returns reviewed Number of returns reversed Cases worked VIN/Title Fraud Unit Arrest made VIN/Title Fraud Cases investigated by Tax Special Agents Cases prosecuted by Tax Special Agents Arrests made by Tax Special Agents

$32,671,531.00 $312,895,381.00 $110,444,067.00 $171,425,186.00

424,267

1,005,136

4,300,000

4,605,272

55,251

65,982

28,379

14,249

8

350

243

275

12

2

22

20

52

43

274

276

27

40

47

68

75

53

88

67

Revenue Processing
Total returns processed Total returns processed by tax type - Withholding Total returns processed by tax type - Corporate Total returns processed by tax type - Sales Total returns processed by tax type - Individual Average cost to process tax returns - paper Average cost to process tax returns - electronic

6,536,719 1,051,585
209,993 1,243,415 3,786,179
$1.50 $0.50

7,488,690 1,180,067
275,776 1,308,778 4,724,069
$1.50 $0.50

8,037,113 1,254,542
283,370 1,442,573 4,722,617
$1.51 $0.50

8,116,274 1,563,067
288,429 1,349,188 4,543,121
$1.50 $0.50

87

Program Performance Measures:
Percentage of individual tax returns filed electronically Percentage of withholding tax returns filed electronically Percentage of corporate tax returns filed electronically Percentage of sales tax returns filed electronically Percentage of total tax returns filed electronically Average time to process a return Average time to process an electronic filing - individual Average time to process a paper return - individual

FY 2014 Actual
82.02%
85.49%
68.22%
91.83%
83.08%
N/A
N/A
N/A

FY 2015 Actual
83.45%
88.54%
72.53%
94.79%
85.83%
N/A
N/A
N/A

FY 2016 Actual
86.04%
87.75%
76.41%
96.20%
87.74%
N/A
N/A
N/A

FY 2017 Actual
86.46%
90.44%
77.24%
97.05%
88.26%
N/A
N/A
N/A

Tax Compliance
Number of telephone calls seeking assistance in the 11 Regional Offices

242,344

157,623

183,248

148,526

Number of walk-in taxpayers seeking assistance in the 11 Regional Offices

35,085

26,167

22,750

20,354

Average collections per out-of-state auditor

$2,193,557.00 $1,202,222.00 $1,787,750.00 $2,472,029.00

Total revenue agent collections

$211,893,481.00 $409,125,320.00 $430,173,424.00 $571,165,133.00

Average collections per in-state auditor

$1,560,992.00

$705,809.00 $1,382,146.00

$888,281.00

Average collections per field revenue agent

$1,121,130.00 $2,420,860.00 $2,607,112.00 $3,461,606.00

Average number of hours per audit by tax type - Sales and Use Tax

47

39

28

48

Average number of hours per audit by tax type - Individual Income Tax

5

2

2

1

Average number of hours per audit by tax type - Withholding Tax

5

6

4

3

Average number of hours per audit by tax type - Miscellaneous Taxes including IFTA, IRP, Tobacco, Alcohol, Unclaimed Property
Number of audits completed

47 77,966

35 63,995

25 64,144

26 93,892

Percentage of audits found to be in compliance

46.00%

48.00%

42.00%

34.00%

Total in state auditor collections

$75,340,310.00 $60,699,582.00 $65,400,778.00 $59,514,834.00

Total out-of-state auditor collections

$72,387,400.00 $42,077,753.00 $67,934,498.00 $88,993,034.00

Tax Policy
Number of taxpayer conferences completed

N/A

N/A

N/A

N/A

88

Program Performance Measures:
Number of Georgia Tax Tribunal cases resolved during automatic remand period
Number of letter rulings issued

FY 2014 Actual
N/A
N/A

FY 2015 Actual
N/A
N/A

FY 2016 Actual
N/A
N/A

FY 2017 Actual
N/A
N/A

Taxpayer Services
Percentage of person surveyed who attended taxpayer education workshops who reported that the program was beneficial Number of in-bound calls
Number of calls answered
Percentage of inbound calls answered
Percentage of inbound calls abandoned
Average call wait times (in seconds)
Average number of calls answered per customer service representative
Number of taxpayer workshops provided
Total number of taxpayer workshop attendees

N/A 956,110 771,323 72.70% 19.00%
225 14,417
3 450

N/A 906,108 716,727 80.00% 20.00%
427 18,377
6 800

N/A 1,118,878
800,521 71.50% 27.90%
566 17,724
14 1,500

N/A 1,076,225
797,923 74.00% 25.68%
360 14,189
21 209

89

Program Performance Measures:
Secretary of State
Corporations
Number of total corporation filings processed Number of new corporations filings completed Number of Corporations call center calls recieved Number of Corporations call center calls answered Percentage of Corporations call center calls abandoned Average speed of Corporations call center calls answered in minutes
Elections
Number of elections Number of registered voters Number of training classes offered online through E-Learn system Number of E-Learn users trained Number of State Election Board Cases
Investigations
Number of completed investigations Number of regular inspections Fines collected Average number of days to complete an investigation
Office Administration
Number of audit findings Agency Turnover Rate
Professional Licensing Boards
Number of licensed professionals regulated Number of license renewals processed Number of new applications processed

FY 2014 Actual

FY 2015 Actual

FY 2016 Actual

FY 2017 Actual

853,281 96,034 479,489 329,486
31% 5

934,404 103,804 245,292 188,892
23% 6.3

847,241 118,174 252,006 210,881
16% 4.9

823,890 142,529 234,671 225,446
4% 4.5

725 5,949,652
32 1,482
131

296 5,382,427
42 2,414
111

517 6,397,189
42 1,156
134

328 6,920,907
47 1,716
50

988

895

819

1,065

11,258

11,334

11,745

9,107

$1,754,200.00 $1,155,083.41 $1,190,000.00

$890,725.00

81

74

79.97

121.51

1

0

N/A

19.6%

4

N/A

N/A

10.8%

$1,004,909 207,898 37,220

$1,070,384 191,881 52,151

$1,136,756 187,635 53,425

$1,040,090 193,865 54,592

90

Program Performance Measures:
Board meeting expense (per diem/mileage) Average number of days to process new applications Average number of days to process renewal applications Number of licenses renewed online Percentage of licenses renewed online Percentage of new applications approved Total number of license revocations Number of PLB call center calls recieved Number of PLB call center calls answered Percentage of PLB call center calls abandoned Average speed of PLB call center calls answered in minutes
Securities
Fines collected Number of securities offerings processed Number Charities filings Number of registered Broker-Dealers Number of registered Broker-Dealer Agents Number of registered Investment Adviser firms Number of registered Investment Adviser Representatives Number of securities investigations closed Number on investigations received in fiscal year Number of investigations in progress Number of completed examinations of registered Investment Advisor firms Average number of examinations conducted per auditor Number of Administrative Orders

FY 2014 Actual
$271,706.24 21 20
190,283 92% 73% 9
760,441 413,430
46% 13.7

FY 2015 Actual
$201,694.61 20 8
183,082 95% 78% 15
390,042 276,193
29% 1.9

FY 2016 Actual
$229,495.49 18 6.8
180,292 96% 77% 7
258,593 215,984
16% 4.4

FY 2017 Actual
$238,252.60 17 3.8
185,896 96% 75% 36
315,786 303,773
4% 4

$190,999 3,014 4,604 2,046
166,351 2,292
11,377 65 95
N/A 73 24 21

$2,600 3,459 3,128 2,042
181,559 2,530
12,064 19 32 64 56 18 6

$29,022 3,668 3,431 2,017
184,497 2,576
12,483 33 74
111 18 18 12

$6,500 5,907 4,510 1,993
193,285 2,709
13,249 81 70
130 39
19.5 18

91

Program Performance Measures:
Secretary of State: Attached Agencies
Georgia Commission on the Holocaust
Number of visitors to Commission sponsored exhibits
Number of users of the Commission website
Number of communities in the state served by Commission Programs
Number of attendees at Commission events
Number of students accessing Holocaust trunks
Cost per participant in Commission programs

FY 2014 Actual

FY 2015 Actual

FY 2016 Actual

FY 2017 Actual

27,585 11,845
22 4,265 1,216
$6

16,917 13,154
61 4,489
582 $7

7,640 15,622
31 6,066 1,091
$9

9,605 23,237
53 6,294 2,690
N/A

Real Estate Commission
Agency investigations resulting in imposing a disciplinary action on a license
Percentage of Georgia passing rates on qualifying real estate salesperson examinations that surpass the national average
Percentage of all completed applications processed within 5 business days of receipt
Agency investigations completed in a fiscal year

302 7% 96% 1,730

285 7% 98% 1,971

144 6% 98% 1,646

168 6% 98% 1,889

92

Program Performance Measures:
Georgia Student Finance Commission
Dual Enrollment
Number of awards disbursed
Average dollar amount per award
Number of semester credit hours
Number of quarter credit hours
Number of students served
Engineer Scholarship
Number of students obtaining forgivable loans
Average dollar amount per award
Percentage of students repaying loans through service
Number of recipient graduates
Georgia Military College Scholarship
Number of students awarded scholarships
Average dollar amount per student
Percentage of students repaying loans through service
Percentage of students with four or more awards
HERO Scholarship
Number of awards disbursed
Average dollar amount per award
Number of students receiving Helping Educate Reservists and their Offspring (HERO) scholarships
HOPE Administration
Number of active registered GAfutures.org users
Number of lottery funded scholarships and grants disbursed
Number of state general funded scholarships and grants disbursed
Number of students and parents met with for postsecondary advising and financial counseling

FY 2014 Actual

FY 2015 Actual

FY 2016 Actual

FY 2017 Actual

17,322 $775.00 104,934
3,528 9,923

24,651 $775.00 145,757
6,154 14,007

47,809 $1,020.00
294,166 20,485 27,510

67,140 $1,022.00
401,703 39,399 35,945

238 $3,234.00
33.00% 30

285 $3,248.00
32.00% 29

290 $3,463.00
29.00% 35

311 $3,423.00
24.57% 35

84 $12,968
44% 64%

78 $12,335
34% 58%

76 $12,659
27% 63%

84 $14,594
21% 62%

642 $924
384

668 $922
387

586 $917
333

474 $922
264

939,250 371,715
82,150 112,151

794,572 379,469
85,716 124,974

674,874 367,289 106,834 124,200

304,528 376,191 124,352
90,782

93

Program Performance Measures: HOPE GED
Number of students receiving the HOPE GED grant
Percentage of issued HOPE GED vouchers redeemed
Number of GED diplomas issued by Technical College System of Georgia
Percentage of HOPE GED recipients who earn a postsecondary credential from the Technical College System of Georgia
HOPE Grant
Number of HOPE Grant awards disbursed
Average dollar amount per HOPE Grant award
Number of students receiving the HOPE Grant
Number of Zell Miller Grant awards disbursed
Average dollar amount per Zell Miller Grant award
Number of students receiving Zell Miller Grant
Number of HOPE Career Grant awards disbursed
Average dollar amount per HOPE Career Grant award
Number of students receiving HOPE Career Grant

FY 2014 Actual
3,510
27.00%
12,804
N/A

FY 2015 Actual
1,613
53.00%
3,046
N/A

FY 2016 Actual
872
17.00%
5,205
25.90%

FY 2017 Actual
1,027
18.00%
5,636
30.20%

133,167 $549.00
81,318 N/A N/A N/A
9,462 $503.00
7,212

102,261 $537.00
67,090 21,357 $827.00 14,569 19,894 $448.00 13,703

74,033 $569.00
48,509 25,040 $770.00 15,777 22,706 $432.00 14,812

66,788 $571.00
43,402 22,116 $770.00 13,942 23,589 $415.00 15,380

HOPE Scholarships - Private Schools
Number of awards disbursed Average dollar amount per award Number of private school students receiving the HOPE scholarship Number of Zell Miller Scholar awards disbursed Average dollar amount per Zell Miller Scholar award Number of private school students receiving the Zell Miller Scholarship

22,716 $1,564.00
11,075 3,589
$1,891.00 1,769

22,590 $1,602.00
10,927 3,661
$1,985.00 1,792

22,265 $1,655.00
10,653 4,056
$2,040.00 1,990

22,537 $1,657.00
10,852 4,387
$2,040.00 2,151

HOPE Scholarships - Public Schools
Number of awards disbursed
Average dollar amount per award
Number of public school students receiving the HOPE scholarship

171,248 $1,826.00
83,684

173,789 $1,897.00
84,707

178,913 $1,954.00
87,070

183,242 $1,957.00
88,812

94

Program Performance Measures:
Number of Zell Miller Scholar awards disbursed
Average dollar amount per Zell Miller Scholar award
Number of public school students receiving the Zell Miller Scholarship

FY 2014 Actual
30,451
$3,290.00
14,031

FY 2015 Actual
34,304
$3,478.00
15,768

FY 2016 Actual
39,413
$3,718.00
17,971

FY 2017 Actual
44,064
$3,723.00
20,102

Low Interest Loans
Number of loan applications processed
Average dollar amount of loan
Number of students obtaining Low Interest Loans
Percentage of students receiving loans who are also eligible to receive the Federal Pell Grant Percentage of eligible applicants who received a loan

3,642 $6,449.00
3,324 84.00% 61.00%

7,501 $6,874.00
7,408 68.00% 62.00%

7,234 $4,618.00
5,300 81.00% 58.00%

8,943 $4,803.00
7,157 80.60% 80.20%

North Georgia Military Scholarship Grants
Number of students awarded scholarship Average dollar amount per student Percentage of students repaying loans through service Percentage of students with six or more awards Percentage of borrowers in repayment status that defaulted

143 $13,905.00
62.00% 16.00%
4.00%

158 $14,152.00
56.00% 20.00%
4.00%

165 $15,370.00
52.00% 26.00%
3.00%

179 $15,688.00
50.64% 30.70%
6.00%

North Georgia ROTC Grants
Number of awards disbursed
Average dollar amount per award
Number of students receiving the Reserve Officers' Training Corps grant
Number of students receiving Reserve Officers' Training Corps Grant for Future Officers
Public Safety Memorial Grant
Number of awards disbursed
Average dollar amount per award
Number of students receiving the Public Safety Memorial Grant
Percentage of eligible applicants awarded

901 $951.00
386 141

897 $970.00
386 148

820 $1,027.00
314 163

850 $1,055.00
298 190

52 $7,183.00
27 82.00%

51 $7,438.00
27 64.00%

78 $7,418.00
39 100.00%

68 $7,620.00
36 100.00%

95

Program Performance Measures: REACH Georgia Scholarship
Number of REACH Scholarships funded with State Funds
Number of awards disbursed
Percentage of REACH high school graduates receiving an award within two years of graduation Average number of awards per student
Number of secondary students enrolled in REACH Scholarship
Service Cancelable Loans
Number of students awarded scholarships
Average dollar amount per student
Tuition Equalization Grants
Number of awards disbursed
Average dollar amount per award
Number of students receiving the Tuition Equalization Grant

FY 2014 Actual
N/A N/A N/A N/A
31

FY 2015 Actual
200 N/A N/A N/A 106

FY 2016 Actual
200 N/A N/A N/A 180

FY 2017 Actual
455 N/A N/A N/A 353

N/A

N/A

N/A

29

N/A

N/A

N/A

$3,624.00

62,405 $302.00
31,843

58,928 $305.00
30,226

57,010 $384.00
29,008

55,820 $394.00
28,577

96

FY 2014

Program Performance Measures:

Actual

Georgia Student Finance Commission: Attached Agencies

Nonpublic Postsecondary Education Commission
Percentage of authorized colleges and schools that meet prescribed academic and financial standards annually without remediation
Average number of schools assigned to each full time Standard Administrator

82.00% 81

Average number of working days to fill student transcript requests

6

Total number of student complaints received

35

Total number of schools authorized by NPEC

322

Total number of student transcript requests

832

Percentage of schools authorized by NPEC that grant degrees

51.00%

Total number of SARA authorized schools

N/A

Total number of adverse actions taken against institutions

0

Average payout for Tuition Guaranty Trust Fund claims

$2,874.00

FY 2015 Actual
83.00% 81 14 56
310 601 50.00% N/A
0 $1,833.00

FY 2016 Actual
83.00% 74 11 33
294 827 52.00%
53 53 $999.00

FY 2017 Actual
87.00% 58 6 38
290 689 45.00%
63 55 $3,391.00

97

Program Performance Measures:
Teachers Retirement System
Local/Floor COLA
Number of individuals receiving floor and cost of living adjustments (COLAs)
Percentage of on-time payments made to retirees
Average monthly state-funded payment amount per recipient
System Administration
Number of retirees and beneficiaries receiving benefits
Total benefits payments made (in millions)
New retiree on-time processing rate
Percentage of accurate responses in processing member service requests
Number of findings in annual financial audit
Agency turnover rate (excluding Division of Investments)

FY 2014 Actual

FY 2015 Actual

FY 2016 Actual

FY 2017 Actual

38 100%
754

32 100%
770

28 100%
773

24 100%
812

108,100 $3,764.45
85.0% 98% 0 7%

113,066 $3,996.88
95.5% 98% 0 13%

117,918 $4,228.82
97.9% 97% 0 8%

122,629 $4,461.00
98.8% 99% 0 5%

98

Program Performance Measures:
Technical College System of Georgia
Adult Education
Number of students served
Percentage of Georgians without a high school credential that were served by TCSG Adult Education programs Number of enrollees in Adult Basic Education
Number of enrollees in Adult Secondary Education
Number of enrollees in Corrections Education (subset)
Number of enrollees in English Literacy and Civics
Number of students who completed one or more levels in Adult Basic Education
Number of students who completed one or more levels in Adult Secondary Education Number of students who completed one or more levels in Corrections Education (subset) Number of students who completed more than one level in English Literacy and Civics Hours of professional development courses taken by adult education faculty, administration, and staff members Hours of professional development per adult education faculty, administration, or staff member Number of GED test takers who took all 5 tests
GED passage rate
Duplicate GED transcripts and diplomas issued
Percentage of GED earners who attended a TCSG adult education program and then entered postsecondary education or a training program within one year of receiving diploma
Departmental Administration
Return on investment as measured by the economic impact of: Increase in annual earnings of Tech Ed graduates; Increase in annual earnings of GED graduates; Federal and other funds generated by technical colleges; estimated earnings from jobs created and saved by Quick Start (in millions) Number of requests for new reports submitted to the data center
State funds per square foot

FY 2014 Actual
47,197 3.90% 34,508 3,560 4,089 9,129 16,516 1,816 1,981 4,683 37,706
27 20,046 75.00% 28,704 14.63%
$1,171.00
88 $22.95

FY 2015 Actual
44,225 3.70% 31,111 3,206 3,322 9,908 15,247 1,607 1,636 5,312 34,026
22 7,348 65.10% 25,687 26.40%
$1,024.00
120 $23.91

FY 2016 Actual
42,940 3.90% 29,684 3,498 3,444 9,758 15,359 1,940 1,689 5,720 34,491
22 11,416 86.20% 27,387 20.00%
$993.00
98 $23.91

FY 2017 Actual
41,149 3.60% 27,502 3,127 3,781 10,520 14,651 1,781 2,093 6,492 33,515
25 13,382 75.70% 27,957 21.90%
$889.00
102 $24.12

Quick Start and Customized Services
Number of Quick Start projects delivered
Number of jobs created in Georgia with the assistance of Quick Start
Number of individuals successfully trained by Quick Start

123 6,928 53,316

115 8,509 73,536

106 6,703 45,716

96 5,838 27,642

99

Program Performance Measures:
Number of completed training-related materials produced
Average number of jobs created per project
Average support cost per project
Number of meetings and presentations to prospect companies and representatives Number of informational marketing/communications materials developed and distributed Number of unique companies served through customized business and industry training at technical colleges
Technical Education
Two-year graduation rate of students who are enrolled in an award program with 12 hours and at least one vocational course in their enrollment history. Technical education retention rate
Total enrollment in credit programs
Percentage of total credit hours in occupational programs
Number of students that graduated in HOPE Career Grant programs
Percentage of total credit hours that are associated with dual enrollment programs State funds per credit hour
Percentage of student enrollment over the age of 25

FY 2014 Actual
N/A
56
$17,123.00
68
13,690
3,172

FY 2015 Actual
2,687
74
$24,002.00
85
12,335
3,682

FY 2016 Actual
2,538
63
$15,133.00
95
12,530
4,492

FY 2017 Actual
3,534
60
$29,750.00
69
33,125
4,752

62.20% 63.30% 143,658 69.31%
3,049 4.10% $127.24 45.06%

65.90% 64.00% 135,786 69.15%
9,176 5.70% $143.73 42.54%

70.30% 66.40% 133,455 68.13% 14,819
8.50% $155.34 39.87%

74.00% 68.00% 134,631 65.70%
17,777 11.10% $160.79 37.60%

100

Program Performance Measures:
Department of Transportation
Capital Construction Projects
Percentage of construction funds authorized on schedule per the approved State Transportation Improvement Program (Target: 80%)
Percentage of projects completed on budget (Target: 90%)
Metro Atlanta highway morning peak hour speeds (6 a.m. to 10 a.m.) on selected Key Performance Indicator corridors (Target: 40 mph)
Percentage of of projects constructed on schedule (Target: 80%)

FY 2014 Actual

FY 2015 Actual

FY 2016 Actual

FY 2017 Actual

69.00% 94.42%
37.30 76.02%

63.00% 93.00%
43.57 65.20%

59.00% 84.85%
36.51 57.53%

79.00% 90.85%
36.99 65.11%

Capital Maintenance Projects
Percentage of interstate miles meeting GDOT maintenance standards (90% goal)
Percentage of state-owned non-interstate road miles meeting GDOT maintenance standards (90% goal)
Percentage of state-owned bridges meeting GDOT maintenance standards (85% goal)
Number of centerline miles of asphalt and concrete resurfacing completed on state routes annually (based on 1,800 centerline miles)
Construction Administration
Percentage of Right of Way (ROW) authorized on schedule per the approved State Transportation Improvement Plan (STIP) as initially approved
Percentage of Construction authorized on schedule per the approved STIP as initially approved
Ratio of the Engineer's Estimate (official estimate) to the award amount

74.00% 73.00% 86.00%
389

80.00% 73.00% 89.00%
300

80.06% 73.40% 88.00%
941

73.70% 71.42% 87.00%
1290

58.00% 69.00% 96.80%

29.00% 63.00% 102.11%

45.00% 59.00% 100.41%

56.00% 79.00% 106.17%

Data Collection, Compliance, and Reporting
Percentage of miles in the public road system inventoried (includes all roads)
Percentage of reports filed on time that assist in establishing Georgia's federal funding level (Target: 100%)
Number of county maps produced annually (Target: 40)

35.75% 100.00%
45

7.92% 100.00%
13

26.39% 100.00%
45

30.38% 100.00%
45

Departmental Administration
Number of internal audit findings
Number of state audit findings. Note: Findings are totaled by Calendar Year. The total figure for 2017 is not currently available. Percentage of those DBE applications that actually received certification, as compared to the total number of DBE certifications applied for.
Intermodal
Percentage of airports meeting state licensing requirements (Target: 95%)
Percentage of airports with instrument approaches (Target: 95%)

15 3
65.07%
85.00% 87.00%

62 2
70.70%
82.00% 88.00%

59 10 93.44%

78 3
89.00%

88.00% 88.00%

89.00% 89.00%

101

Program Performance Measures:
Percentage of airports with runway lengths meeting system plan development goals (Target: 95%)
Number of transit contracts provided to sub recipients

FY 2014 Actual
85.00%
187

FY 2015 Actual
87.00%
138

FY 2016 Actual
87.00%
134

FY 2017 Actual
87.00%
163

Percentage of counties covered by transit contracts

77.00%

77.00%

77.00%

79.00%

Number of days occurring between the receipt of Federal Transit Authority funds

30

30

45

90

and the execution of Local Transit contracts

Number of track miles rehabilitated

38

99

84

31

Percentage of state appropriated funds used to leverage federal matching dollars for airport maintenance and improvement projects
Value of state funded grant awards for airport maintenance and improvement projects

91.00%

38.00%

29.93%

23.36%

$2,178,795.00 $9,899,954.00 $13,041,000.00 $13,227,839.00

Local Maintenance and Improvement Grants
Number of projects funded
Percentage of authorized funds expended
Percent of available TE funds authorized in the year with a target of 90%.
Number of LAP certifications each year

567 98.69% 97.87%
10

544 97.60% 62.26%
36

563 98.60% 99.89%
27

555 98.10%
100% 16

Local Road Assistance Administration
Percentage of off-system projects in the Statewide Transportation Improvement
Program authorized to construction in the year programmed

86.00%

70.18%

86.00%

86.40%

Percentage of local let road and bridge construction projects completed on schedule

75.00%

71.11%

80.77%

80.49%

Amount of funds allocated for the Local Maintenance and Improvement Grants $122,470,000.00 $122,470,000.00 $160,591,530.00 $165,562,234.00 (LMIG) program

Planning
Number of fatalities (per calendar year) (Target: 41 per year reduction) Note: applies to Calendar Year 2016
Congestion costs (per auto commuter per calendar year) (Source: 2015 Urban Mobility Report (UMR), CY 2015)
Metro Atlanta highway evening peak hour speeds (3 p.m. to 7 p.m.) on selected Key Performance Indicator corridors (Target: 40 mph)
Number of participants enrolled in Georgia Commute Options (Note: This is reported by Calendar Year. The figure for 2016 is only a partial figure).
The number of phases (PE, ROW, CONST) programMed in the STIP/TIP within the Freight Network
The number of PE phases programmed in the STIP/TIP within the Freight Network
The number of ROW phases programmed in the STIP/TIP within the Freight Network
The number of CST phases programmed in the STIP/TIP within the Freight Network

1,188 $1,120.00
38 109,975
149 92 18 80

1,170 $1,130.00
37 79,992
97 40 49 123

1561 $1,130.00
34 66,408
212 40 49
123

N/A $1,130.00
33 67,109
212 40 49
123

102

Program Performance Measures: Routine Maintenance
Percentage of interstates meeting maintenance standards (Target: 90%)
Percentage of state-owned non-interstate roads meeting maintenance standards (Target: 90%) Number of bridge inspections each year
Percentage of state-owned bridges meeting GDOT maintenance standards (85% goal) Miles of pavement inspected each year

FY 2014 Actual
74.00% 73.00%
7,735 86.00%
17,907

FY 2015 Actual
80.00% 73.00%
8,325 86.00%
0

FY 2016 Actual
80.00% 73.00%
8,984 89.00%
17,891

FY 2017 Actual
73.70% 71.42%
8,800 87.00% 17,891

Traffic Management and Control
Number of fatalities (per calendar year)
Number of Highway Emergency Response Operator (HERO) motor assists
Average Highway Emergency Response Operator (HERO) response time (in minutes) Travel time index-morning commute in general public lanes
Time travel index-evening commute in general public lanes
Morning Average Travel Time Index (Managed Lanes)
Evening Average Travel Time Index (Managed Lanes)

1170 104,323
13 1.41 1.43 1.34 1.34

1432 105,420
10 1.38 1.43 1.29 1.42

1561 102,977
11 1.40 1.50 1.04 1.06

N/A 102,156
12 1.37 1.49 1.03 1.04

103

Program Performance Measures:
Department of Transportation: Attached Agencies
Payments to State Road and Tollway Authority
Percentage of Guaranteed Revenue Bonds, Reimbursement Revenue Bonds, or Grant Anticipation Revenue Bonds payment schedules reviewed prior to the 1st monthly payment (Target: 100%)
Number of Guaranteed Revenue Bonds, Reimbursement Revenue Bonds, or Grant Anticipation Revenue Bonds Bond payments made to State Road and Tollway Authority
Percentage of Guaranteed Revenue Bonds, Reimbursement Revenue Bonds, or Grant Anticipation Revenue Bonds payments made in accordance with the agreed upon payment schedule (Target: 100%)
Percentage of funds allocated to the Georgia Transportation Infrastructure Bank program for qualified applications of Tier 1 and Tier 2 counties

FY 2014 Actual
100.00% 2
100.00% N/A

FY 2015 Actual

FY 2016 Actual

FY 2017 Actual

100.00% 2
100.00% N/A

100.00% 2
100.00% 44.00%

100.00% 2
100.00% 17.80%

104

Program Performance Measures:
Department of Veterans Service
Departmental Administration
Number of payments processed
Percentage of payments processed electronically
Average number of days to process payments
Number of audit findings
Agency turnover rate

FY 2014 Actual

FY 2015 Actual

FY 2016 Actual

FY 2017 Actual

2,200 70% 0 0 10%

1,968 62% 0 0 11%

2,080 68% 0 0
15.50%

2,088 67% 0 0
15.50%

Georgia Veterans Memorial Cemetery
Total interments at State Veterans Cemeteries
Total interments per year
State maintenance cost per interment
State cost per interment
Percentage of graves marked timely (Veterans Affairs standard: 95% in 60 days or less
Georgia War Veterans Nursing Homes
Average daily census - Augusta
Percentage of funded beds filled - Augusta
Percentage of Patients Receiving Aid & Attendance - Augusta
Cost per veteran patient day - Augusta
Number of Deficiencies during state Licensure Inspection - Augusta
Number of VA criteria met (out 0f 66) - Augusta
Number of patients that rated the home good or excellent on a scale of 1 to 5 Augusta Average daily census - Milledgeville
Percentage of funded beds filled - Milledgeville
Percentage of Patients Receiving Aid & Attendance - Milledgeville
Cost per veteran patient day - Milledgeville
Number of Deficiencies during state Licensure Inspection - Milledgeville

2,921 342
$2,101.00 $1,459.00
90.90%

3,335 414
$1,742.00 $1,340.00
100.00%

3,545 410
$1,759.00 $1,612.00
99.50%

4,223 462
$2,210.00 $1,431.00
94.90%

156 92.00% 14.00% $191.00
0 66
5 221 97.20% 37.00% $195.00
0

153 82.00% 12.00% $207.00
0 66
5 243 99.00% 42.00% $206.00
0

159 86.00% 20.00% $205.00
0 66
5 246 101.00% 33.00% $208.00
0

148 80% 18% $218.11
0 66
5 251 101.00% 41.20% $213.40
0

105

Program Performance Measures:
Number of VA criteria met (out of 66) - Milledgeville
Number of paitents that rated the home good or excellent on a scale of 1 to 5 Milledgeville
Veterans Benefits
Number of veterans in Georgia (per calendar year)
Total veterans compensation and pension dollars into Georgia (in millions per calendar year) Veterans compensation and pension dollars per Georgia veteran (per calendar year) Number of schools and training establishments approved through the State Approving Agency Number of veterans per Veterans Field Service Office
Number of appeals hearings (per calendar year)
Number of Veterans Field Service Offices

FY 2014 Actual
64
4

FY 2015 Actual
64
4

FY 2016 Actual
64
4

FY 2017 Actual
66
4

774,464 $2,482.00 $3,205.00
1,624 14,894
2,602 52

752,822 $3,004.00 $3,991.00
1,654 14,762
2,716 51

752,499 $3,112.00 $4,135.00
1,679 14,755
3,090 51

752,499 $3,112.00 $4,135.00
1,722 14,755
3,490 52

106

Program Performance Measures:
State Board of Workers' Compensation
Administer the Workers' Compensation Laws
Number of mediations held Percentage of Mediations that resulted in Settlement Number of Trial Hearings Percentage of cases disposed of within 60 days of hearing date Percentage o settlements resolved within 10 days of notice Number of Claims Received Number of Appealled Hearings Number of enforcement compliance inspections to Georgia employers Percentage of business investigated who were found in non-compliance Number of investigations of Fraud Number of Fraud Prosecutions
Board Administration
Number of Payments Processed Number of Audit Findings Employee Turnover Rate Average number of days to make a payment. Percentage of payments made electronically.

FY 2014 Actual

FY 2015 Actual

FY 2016 Actual

FY 2017 Actual

2,755 81% 655 90%
96.10% 39,428
450 4,858 8.50%
137 38

2,149 88% 540 97%
91.55% 38,803
358 5,587 8.70%
161 28

2,241 87% 502 94%
87.06% 40,446
366 5,082 9.85%
151 25

2,311 85% 500 97%
91.45% 68,820
301 3,661 10.96%
138 21

1,626 0
16% 1.5
83%

1,645 0
9.67% 2.0
86%

1,719 0
10.48% 2.0
85%

1,677 0
10.65% 2.0
87%

107

Program Performance Measures:
Georgia General Obligation Debt Sinking Fund
GO Bonds Issued
Annual state funds
Annual debt service expenditures (state funds only)
Ratio of annual debt service to prior year's treasury receipts
Percentage of debt service payments made in a timely manner
Annual refunding savings*
GO Bonds New
Number of new bonds
Principal amount of new bonds authorized

FY 2014 Actual

FY 2015 Actual

FY 2016 Actual

FY 2017 Actual

$1,220,378,099 $1,251,069,540 $1,293,777,519 $1,204,689,739

$1,064,471,923 $1,184,343,339 $1,178,533,968 $1,178,410,258

6.4%

6.1%

5.8%

5.4%

100%

100%

100%

100%

$58,430,125

$919,488

$1,000,392

$39,023,461

117

132

135

131

$850,000,000 $878,100,000 $1,099,260,000 $952,400,000

108