Annual report FY 2008

Office of State Administrative Hearings
ANNUAL REPORT FY 2008
Office of State Administrative Hearings, 230 Peachtree Street, NW, Suite 850, Atlanta, GA 30303 www.osah.ga.gov

Annual Report FY 2008
During Fiscal Year 2008, the Office of State Administrative Hearings provided adjudication services to countless Georgians in an efficient, prompt, professional,
accountable, and accessible manner.

Lois F. Oakley Chief Judge
Michael M. Malihi Deputy Chief Judge

Judicial Staff

Administrative Staff

Judge Amanda Baxter

John Berger

Judge Barbara Brown

Melvina Bolston

Judge John Gatto

Monica Carter

Judge Elbert Hackney

Charmaine Hooke-Powell

Judge Stephanie Howells

Hazel Jackson

Judge Ana Kennedy

Kawsar Jahan

Judge David Langston

Jennifer Martin

Judge Kristin Miller

Kristen McCarter

Judge Lynda Moser

Gloria McDonald

Judge Kimberly Schroer

Larry Parker

Judge Steven Teate

John Rasheed

Judge Ronit Walker

Valerie Ruff

Judge Patrick Woodard

Theresa Smith

Jennifer Jones, Staff Attorney Bonita Streetman

Alfred Politzer, Staff Attorney Bill Tang

Jill Shotzberger, Staff Attorney Delores Waters

Annual Report FY 2008
Efficient
Georgia leads the nation in the efficiency of its administrative tribunal.

Increasing Annual Judicial Caseload

2 ,50 0
2 ,0 0 0
Cases Per Judge 1,500
1,0 0 0

168% Increase From FY 2003 1,7 74

856

865

2,083

2,339

2,299

500
FY 0 3

FY 0 4

FY 0 5

FY 0 6

Fiscal Year

FY 0 7

FY 0 8

Comparative Caseload of OSAH Judges

2500

2299

2000

1500

Cases Per

Judge

1000

748

789

1577 953

500

0 W

X

Y

Z

Five Most Efficient Central Panel States

Geor gi a

Note: States supplying data used to prepare this measurement will be identified upon request

Annual Report FY 2008
Prompt
The Office of State Administrative Hearings promptly resolves disputes between Georgians and State Agencies.

Decrease in Average Case Cycle Time

90

84

80

70
60 Number of
Days 50
40
30

62% Decrease From FY 2001
51

41

42

38

33

32

32

20
10
0 FY 2001 FY 2002 FY 2003 FY 2004 FY 2005 FY 2006 FY 2007 FY 2008 Fiscal Year

Annual Report FY 2008
Professional
Professional service was provided to the countless Georgians who had disputes with State Agencies.

Growth of Annual Case Referrals

35,000 30,000

48% Increase From FY 2004
28,383

31,252

32,746

32,186

25,000
Number of Cases
20,000

21,628

15,000

10,000

5,000

FY 2004

FY 2005

FY 2006 Fiscal Year

FY 2007

FY 2008

Annual Report FY 2008
Accountable
OSAH staff received an "A" rating from the tribunal's customers.

"[They] have always acted in a
professional, courteous and respectful manner. They do a great job!"

"It's nice to feel like you can call this office and get what you need as
soon as they can possibly give it to you. They work very hard."

"OSAH has excellent employees with great customer service!"

"Consistently wonderful!"
"All of our interactions with the Office of State Administrative Hearings
are always positive. Everyone strives to make
sure things are done correctly."

"[They] are always extremely helpful,
courteous, and accessible. The OSAH website is well-organized and informative. In my experience, the administrative hearings process is efficient and fair, and OSAH judges are highly professional."

"The staff couldn't have
been better!"
"I had a very pleasant experience dealing with one of the most stressful and humiliating issues. Your staff was helpful
and informative."

Annual Report FY 2008
Accessible
The OSAH website provides customers with easy access to case information. The wealth of information on this website
has lead to a continued increase in customer use.

10000 9000 8000 7000 6000 5000 4000 3000 2000 1000 0

Increase in Visits to OSAH Website

181% Increase From June 2006

8312

9421

3353

June 2006

June 2007

June 2008

"The web site is extremely helpful and user friendly."
-Customer Comment from 2008 Customer Service Survey

Annual Report FY 2008
Accessible
The OSAH website has many helpful features.
Court Date Information Page
A Video Guide to Case Preparation

Annual Report FY 2008
OSAH Customers
Many State agencies request the Office of State Administrative Hearings to promptly and professionally address disputed matters.
Office of the Governor Board of Regents
Composite State Board of Medical Examiners Department of Agriculture
Department of Banking and Finance Department of Community Health
Department of Driver Services Department of Education
Department of Human Resources Department of Insurance
Department of Juvenile Justice Department of Labor
Department of Natural Resources Department of Public Safety Department of Revenue Department of Transportation
Georgia Commission on Equal Opportunity Georgia Real Estate Appraiser's Board and Georgia Real Estate Commission
Georgia State Road and Tollway Authority Office of the Secretary of State
Peace Officers Standards and Training Council Professional Licensing Boards
Professional Standards Commission State Ethics Commission