ITS : Information Techology Services : engaging the customer : anticipating the future : embracing innovation

USG Institutions
Abraham Baldwin Agricultural College Albany State University Armstrong Atlantic State University Atlanta Metropolitan College Augusta State University Bainbridge College Clayton State University College of Coastal Georgia Columbus State University Dalton State College Darton College East Georgia College Fort Valley State University Gainesville State College Georgia College & State University Georgia Gwinnett College Georgia Highlands College Georgia Institute of Technology Georgia Perimeter College Georgia Southern University Georgia Southwestern State University Georgia State University Gordon College Kennesaw State University Macon State College Medical College of Georgia Middle Georgia College North Georgia College & State University Savannah State University South Georgia College Southern Polytechnic State University University of Georgia University of West Georgia Valdosta State University Waycross College
Skidaway Institute of Oceanography Georgia Public Library Service

Employees from ITS and USG institutions meet at Macon State College to discuss upcoming System-wide technology solutions.

Information Technology Services ENGAGING THE CUSTOMER ANTICIPATING THE FUTURE
EMBRACING INNOVATION

Regents Academic Committee on Libraries (RACL) group members meet.

Information Technology Services (ITS) provides the technology services that empower the University System of Georgia to deliver vital academic support, business services, and information securely to students, educators, administrators, and Georgians for "Creating A More Educated Georgia."
August 2010

www.usg.edu/its 706.583.2000

2500 Daniells Bridge Rd 270 Washington Street SW

Building 300

Atlanta, GA 30334

Athens, GA 30606

University System of Georgia "Creating A More Educated Georgia"

Information Technology Services

Vision
To be a nationally recognized leader in providing secure higher-education information technology infrastructure, learning support, knowledge management, and services such that if our customers could choose any educational IT provider, they would choose us.
Mission
Anticipate and respond effectively with innovative, robust, reliable, and secure technological and decisionsupport services and applications to the University System of Georgia and its constituent institutions so as to educate and inspire students, empower USG educators and administrators, and advance the state of education in Georgia and the nation.
Core Values (I.M.P.A.C.T.)
Integrity, Innovation: Our word is our bond always. We innovate constantly by anticipating the needs of our constituents and constantly learning.
Memorable, Measurable: Interactions with our staff are positive and effective. We delight. We evaluate continually to improve our performance.
People, Performance: Our people are our treasure, our most important resource; they are fundamental to our success. We perform by delivering results perceived and valued by our constituents.
Attitude, Accountable: A winning can-do attitude differentiates us from a compliance-only organization. We are accountable for all that we do or do not do.
Competence, Candor: Quiet competence permeates everything we do. Professional, respectful, and frank discourse underlies and supports our interactions.
Teamwork, Tenacity: We are a team; we celebrate our collective successes and work together to remediate our shortcomings. We never quit. We never give up. We persevere under adversity.

Strategic Priorities
ITS delivers innovative technology resources, services, and solutions to USG institutions, students, faculty, staff, System office, Board of Regents, and Georgia residents to promote the core missions of instruction, research, and service. ITS's strategic priorities include the following:
IT Governance
Customer and sponsor engagement Project budgets System-level leader training
Knowledge Management
GeorgiaBEST (student management) GeorgiaFIRST (financials) Data Marts (strategic decision making)
Collaborative Learning
GALILEO--Georgia's Virtual Library Georgia ONmyLINE (distance education) GeorgiaVIEW (learning management)
Infrastructure
PeachNet (all USG institutions and Georgia Public Library Service)
Georgia Public Web Fiber Project Operating System and Database
Services and Support

Strategic Priorities, cont.
Security and ePrivacy
Strategic management Governance, risk, and compliance Incident response Security awareness, training, and education Continuity of operations planning
Services
Customer support services Helpdesk Project management Resource management Web services
ITS employees work in the PeachNet network lab.

Engaging the Customer

Anticipating the Future

Embracing Innovation