Georgia Department of Corrections, Office of Information Technology

GEORGIA DEPARTMENT OF CORRECTIONS | OFFICE OF INFORMATION TECHNOLOGY

Overview
Responsible for the oversight, development and evolution of information technology Includes internal-facing and external-facing applications and services
Technical architecture includes a mixture of new and old technology
Use of commercial and open-source solutions to effectively serve the needs of the agency and the tax payers of Georgia
MISSION Provide an information systems infrastructure to the department using proven technology in order to provide functionality in meeting the business needs of the agency, and ensuring the quality, reliability and security of the agency's information technology systems
CORE SERVICES System Application Services
SCRIBE Enterprise Application Management 120 Active Batch jobs scheduling and processing Application Support 7,500 users, 71 modules Financial bank transfers & outside agency interface
Technical Services ID Requests for Network / Email / VPN(Virtual Private Network) End User Support and Customer care coordination for 6500 users Georgia Enterprise Technology Services End 2 End Transformation Plan execution Projects Wiring & Cabling (GETS) Request for Service (RFS) Infrastructure/Managed Network Services(MNS) for 128 sites Wireless support Tablet & BlackBerry GoToMyPC and GoToMeeting Support and Administration
Public Internet Services Public Website development and support GDCJobs.com development and support Intranet Portal Support, and site design Intranet streaming media services Support for Inmate education initiatives Research, evaluate and test new technologies
IT Business and Financial Services Annual budget, cost projections, and financial strategies IT Contracts, Purchasing and Human resources Monthly GETS charge back administration and disputes Quarterly review of End User Computing (EUC) refreshmetrics and replace on fail

Administration of Enterprise licenses, software renewals, and maintenance agreements
Office of Planning and Budget GETS fiscal year budget $18 million
Project Management Services Monitor contract performance and deliverables Provide Project Support and Management Submission of State Technology Annual Report Register (STARR) Monitor GETS Request for Solution projects Prorate Project work across GDC Program budgets IT Governance Expertise - Portfolio management Review Project plans for Georgia Technology Authority requirements - Agency Project Request, Independent Validation &Verification, and state IT initiatives End User Computing Asset Management
Information Security Services Development, adoption and enforcement of GDC information Security(Infosec) Policies SME for Enterprise network and technical issues related to the GDC mission Configure and test master image for GDC desktops
External Interfaces Interfacing with GBI by hosting and consuming web services Interfacing with Parole by hosting and consuming web services Interfacing with Public Website of GDC through web services E-Sentencing Portal
Primary GDC Business Applications
SCRIBE 71 modules of a web-based enterprise corrections system Used by 7,500 customers to include: Board of Pardons and Paroles Office of the Georgia State Attorney General Georgia Bureau of Investigation Secretary of State

PUBLIC WEBSITE - DCOR.STATE.GA.US As of July 2012, it is the busiest website hosted by a state agency in Georgia Provides resources for the public, law enforcement and family members of incarcerated offenders. Resources such as offender records and contact information, facility location, voucher payments and more
GDCJOBS.COM Employment portal that serves recruitment programs and employee population Affords the agency the ability to quickly and efficiently fill vacant positions at minimal expense
CAPTIVA Intranet portal providing access to web based applications, and internal and external information resources
LEGAL CASE TRACKING Manages vast numbers of legal cases
INTERNAL & SPECIAL INVESTIGATIONS Tracking system to manage active cases Used for reporting on previous legal cases
JUDICIAL PORTAL Provides all Georgia County clerks the mechanism to submit electronic sentences to the department's Offender Administration Section Provides work flow and tracking for all court documents submitted to the DOC for processing

ment officials, elective representative and other individuals pertaining to an offender Manages and tracks statistical and detail reports pertaining to offenders, as well as incidents and emergency information and sundown counts reported by DOC facilities
Information Technology Used by the Office of Information and Technology to track OIT projects
Human Resources Manages and tracks employee adverse actions; the review and update of basic employee demographic information, position imaging and the creation of employee identification and locator cards
Facilities/Probation Used to access offender (inmates and probationers) management applications through admissions, classification, assignments, transfers and releases
Parole Used by Pardons and Paroles to conduct work that involves work flow with corrections
System Administration Used to update personal contact information and to change passwords OIT Security Group uses this system to set up user access to the various SCRIBE applications

Scribe
Acronym for State Correctional Repository Information System
Provides features and functionality to help the agency fulfill its mission of protecting and serving the public
Includes the following applications: Offender Management Employee Management Computer Inventory tracking Budget and Financial (with extensive statistical, summary and detail reporting capabilities)
MAJOR FUNCTIONAL AREAS
Administration Manages and tracks badge issuance, budget tracking, credit card reconciliation, sundown count reporting, offender and officer inventory management and reservations for conference rooms at State Offices South Training Center
Executive Information Manages and tracks employee adverse actions, badge issuance and contact by local, state and federal govern-

GDC Website
During Fiscal Year 2011 and 2012, the DOC was one of a group of agencies that participated in a state-wide initiative by the Governor's Office of Customer Service to improve e-Government in Georgia.
Outcome - to redesign the Department's public website The new design focused on improving accessibility to a
wider audience, optimizing site navigation to better match what visitors were looking for, and creating a responsive design to better serve a growing mobile-device community.
STATISTICS During FY 2012 (July 1, 2011 - June 30, 2012)
2,326,769 unique visitors; 5% increase over the previous fiscal year
45.42% of those visitors were new visitors 25-30% improvement in efficiency 18% increase in Spanish speaking visitors over the previous
fiscal year Most frequently used resource is the Offender Query, which
represents over 90% of overall usage
5/2013