G E O R G I A D E PA R T M E N T O F C O R R E C T I O N S | P R O B AT I O N O P E R AT I O N S AWA R D S

2010 Outstanding Process Improvement Award
Governor's Customer Service Awards
Presented Oct. 12, 2010 Received the award for the Probation Reporting Contact
Center Given to a division or program within the state that de-
signed and implemented a planned improvement or initiative that has resulted in a significant positive impact on their customers over the last year.
2012 President's Award
American Probation and Parole Association
Presented Aug. 13, 2012 Received the award for the innovative Re-engineering Pro-
bation Supervision- Georgia's Exceptional Model 10-Step Framework Recognizes innovative and exemplary community corrections programs which serve to advance the knowledge, effectiveness, stewardship and integrity of the criminal justice system.

2012 Innovations Award
The Council of State Governments
Presented December 1, 2012 in Austin, Texas Received the award for the Probation Reporting Contact
Center
Background
A 2009 report by the Pew Center on the States stated that one out of every 31 Americans were under some sort of correctional supervision and that the State of Georgia led the nation with 1 out of 13 citizens.
The report noted that Georgia also led the country with one out of every 15 citizens under the supervision of a probation or parole officer.
Since 2000, the number of Georgians on probation (156,000) is up 22% and the number on parole (22,000) is up 9%.
Commissioner Brian Owens committed to providing better quality supervision through requiring an elevated supervision focus on higher risk offenders and an increased officer presence in the field, jails and court rooms. As a result, an in-depth assessment of Probation Operations' offender supervision was conducted and a process entitled The 10-Step Framework was designed and initiated.

The 10-Step Framework
Implemented in 2009 Redefined and redesigned felony probation supervision
within Georgia. Developed out of a concept to plan, implement and sustain
the exceptional statewide felony probation operations in the nation. Leverages "best practices" - including strategies, methods, interventions, partnerships and technology both internally and externally. A total of 10 steps (initiatives) were developed and deployed (The Framework), shaping the overall Mission and Vision of Probation Operations. Process Action Teams were formed to address each step/ initiative. Includes sorting offenders by risk, in order to focus the Division's finite and limited resources on the higher risk offender population. Utilizes technologies to improve probation supervision effectiveness and efficiency and establishes a swift, certain and proportionate sentencing model that incorporates accountability and specialty courts. Awards officers and offenders for performance, ensures probation accountability, creates and deploys Community Impact Programs (CIP). Designs the GDC Sentencing Model/Leverage Specialty Courts, ensures seamless transition from incarceration to community supervision, and collaborates and guides Probation Legislation. PEW provided indispensable guidance with the following statements as The 10-Step Framework germinated (2009), grew to fruition (2011) and moved into sustainment (present day):
By supervising offenders where they live, fostering relationships with those who know them best, and becoming familiar with local resources and high-risk areas, parole and probation officers are much better positioned to manage their caseloads.

Research has demonstrated that evidence-based interventions directed towards offenders with a moderate to high risk of committing new crimes will result in better outcomes for both offenders and the community. Conversely, treatment resources targeted to lowrisk offenders produce little, if any, positive effect.
PROBATION REPORTING CONTACT CENTER (PRCC)
Mission: most efficiently monitor the lowest risk probation population while "freeing-up" officer resources to most effectively manage higher risk offenders and provide incentive for probation behavioral compliance.
Step 5 Utilize Technology Automated probation supervision system for managing
low-risk probationers. Probationers are able to call the PRCC to complete monthly
supervision requirements through the programmed promptdriven system. While the system monitors reporting functions and documents information in the GDC case management system automatically, probationers are able to speak live with a PRCC call-handler, who refers case management issues to the supervising probation officer. It does not, nor is it intended to replace, or circumvent, the responsibility for probationer case management and offender supervision to be performed by certified Probation Officers Serves all probation circuits.

11/2012