Resource guide for job seekers : a step-by-step guide to dealing with a job loss, starting a new job and everything in between

www.dol.state.ga.us

Resource Guide for Job Seekers
A step-by-step guide to dealing with a job loss,
starting a new job and everything in between.

Mark Butler, Commissioner

Inside

Career Center Contacts

1

Dealing with Unemployment 2

Setting Goals

3

Career Center Resources

4

Job Seeker Dos & Don'ts

5

Rsum Development

6

Creating Cover Letters

8

Networking

9

Preparing for the Interview 10

Thank You Notes

11

Retraining Opportunities 12

Frequently Asked Questions 13

Workforce Investment Areas 14

Quick Reference List

15

1 l Resource Guide for Job Seekers
Georgia Department of Labor Career Centers
Albany, 1608 South Slappey Boulevard................................................................................................... 229-430-5010 Americus, 120 West Church Street......................................................................................................... 229-931-2520 Athens, 150 Evelyn C. Neely Drive......................................................................................................... 706-583-2550 Atlanta North Metro, 2943 North Druid Hills Road................................................................................. 404-679-5200 Atlanta South Metro, 2636-14 Martin Luther King, Jr. Drive.................................................................. 404-699-6900 Augusta, 601 Greene Street................................................................................................................... 706-721-3131 Bainbridge, 310 South Scott Street........................................................................................................ 229-248-2618 Blairsville, 189 Rogers Street................................................................................................................. 706-745-6959 Blue Ridge, 1048 Appalachian Highway................................................................................................. 706-632-2033 Brunswick, 2517 Tara Lane.................................................................................................................... 912-264-7244 Cairo, 101 Martin Luther King, Jr. Avenue.............................................................................................. 229-377-6526 Camilla, 26 South Harney Street............................................................................................................. 229-522-3630 Carrollton, 275 Northside Drive.............................................................................................................. 770-836-6668 Cartersville, 19 Felton Place................................................................................................................... 770-387-3760 Cedartown, 262 North Park Boulevard................................................................................................... 770-749-2213 Clayton County, Building 100, Suite 100, 2450 Mount Zion Parkway, Jonesboro................................. 678-479-5886 Cobb/Cherokee, 465 Big Shanty Road, Marietta.................................................................................... 770-528-6100 Columbus, 700 Veterans Parkway.......................................................................................................... 706-649-7423 Cordele, 1205 South Seventh Street....................................................................................................... 229-276-2355 Covington, 7249 Industrial Boulevard, N.E............................................................................................. 770-784-2455 Dalton, 1406 Chattanooga Avenue......................................................................................................... 706-272-2301 DeKalb, 3879 Covington Highway, Decatur............................................................................................ 404-298-3970 Douglas, 70 Lockwood Drive................................................................................................................... 912-389-4254 Dublin, 910 North Jefferson St................................................................................................................ 478-275-6525 Eastman, 5016 Park Way........................................................................................................................ 478-374-6994 Elberton, 5 Seaboard Street.................................................................................................................... 706-213-2028 Gainesville, 2756 Atlanta Highway......................................................................................................... 770-535-5484 Griffin, 1514 Highway 16 West................................................................................................................ 770-228-7226 Gwinnett, 2211 Beaver Ruin Road, Suite 160, Norcross........................................................................ 770-840-2200 Habersham, 215 Hodges Street, Suite 205, Cornelia............................................................................. 706-776-0811 Hinesville, 740 General Stewart Way, Suite 202.................................................................................... 912-370-2595 Houston County, 96 Cohen Walker Drive, Warner Robins.................................................................... 478-988-7130 Jesup, 263 North Brunswick Street......................................................................................................... 912-427-5842 Kings Bay, 1712 Osborne Road, Suite L, St. Marys............................................................................... 912-673-6942 LaFayette, 200 West Villanow Street...................................................................................................... 706-638-5525 LaGrange, 1002 Longley Place............................................................................................................... 706-845-4000 Macon, 3090 Mercer University Drive...................................................................................................... 478-751-6164 Milledgeville, 156 Roberson Mill Road................................................................................................... 478-445-5465 Monroe, 226 Alcovy Street, Suite B-5..................................................................................................... 770-207-4111 Moultrie, 220 North Main Street ............................................................................................................. 229-891-7147 Newnan, 30 Bledsoe Road...................................................................................................................... 770-254-7220 Northwest Georgia, 96 Stuart Road, Ft. Oglethorpe.............................................................................. 706-861-1990 Rome, 462 Riverside Parkway, N.E......................................................................................................... 706-295-6051 Savannah, 5520 White Bluff Road.......................................................................................................... 912-356-2773 Statesboro, 62 Packinghouse Road....................................................................................................... 912-681-5156 Sylvester, 204 East Franklin Street, Room 11 & 12................................................................................ 229-777-2120 Thomasville, 403 North Broad Street...................................................................................................... 229-225-4033 Thomson, 232 Main Street...................................................................................................................... 706-595-3665 Tifton, 310 South Tift Avenue.................................................................................................................. 229-386-3322 Toccoa, 37 Foreacre Street..................................................................................................................... 706-282-4514 Valdosta, 221 South Ashley Street.......................................................................................................... 229-333-5211 Vidalia, 206 Queen Street, Suite #16...................................................................................................... 912-538-3231 Waycross, 600 Plant Avenue.................................................................................................................. 912-285-6105

WELCOME
Introduction
It shouldn't come as a surprise that looking for work can be a lot of work, especially if you haven't been in the job market for a while, or if you are changing careers. If you need help putting together a rsum, need retraining for a new career, or are uncomfortable at the prospect of a job interview, you've come to the right place. Here are some hints to make finding a job or a new career less frightening and more productive.

Resource Guide for Job Seekers l 2
So you're unemployed... now what?
Before you begin a new job search, take some time to think through your situation. A job loss can affect every area of your life. How you handle this major life event can affect you for years to come. Work is not something we do simply because we have time on our hands; a job often defines who we are and how we see ourselves. Losing a job can threaten your self-image and possibly your lifestyle. Dealing with the emotional impact of a job-loss may be as demanding as looking for a new one.
Typical reactions to losing a job may include: Anger Lack of self-confidence/esteem Anxiety Grief Embarrassment Shame Lack of hope for the future
One way to move forward is to put your feelings and concerns in writing. This simple exercise can reduce your tension and allow you to be open to a bright new future.
The questions below are one example of how you might complete such an exercise.
How do I feel about my current situation? 1.
2.
3.
Ways to handle my feelings positively: 1.
2.
3.
Ways my feelings or concerns affect me negatively: 1.
2.
3.
Ways to strengthen my ability to cope: 1.
2.
3.
Take some time to think through the past. It is good to have an accurate grasp about what has happened in order to feel better about the future and be ready to move forward with optimism, confidence and energy. If you would like more information, please check out the web sites on page 15.

3 l Resource Guide for Job Seekers
Family Issues
Unemployment affects everyone in your family. Don't isolate yourself but rather talk to your family about how you are feeling or what you are doing. Have some family time and allow them to voice their concerns and ideas. Ask for their assistance with the challenges that unemployment may bring, such as conserving financial resources. By working through this together, you can build your family's confidence, sense of competence, and trust in yourselves as a family unit.

Examine the Past
Strengths at my previous job: 1.
2.
3.
Opportunities for growth or improvement to do a job better: 1.
2.
3.
Where to get help making these improvements (i.e. GDOL/Training): 1.
2.
3.

Begin to Set Goals

Now that you've thought about the past, think about the future. Begin setting goals by asking yourself:
l What kind of work do I want to do? l What are some alternatives? l What do I absolutely not want to do? l Should I consider changing careers? l How much do I need to earn? l Do I need more training? l Can I afford to wait for the "perfect"
job or do I need to take whatever comes along?

l Should I relocate to where my skills are more in demand?
Now that you've explored your strengths, preferences and limitations, in the exercise below, you can begin to set some long-term goals. While it may take months to achieve your ultimate objectives, they can be achieved by setting and meeting short-term goals. Write down your goals and set deadlines so you can track your progress.

Goal writing sample includes:
1. Long-term Goal: Find a new career a. Short-term Goal: Find a job while applying for retraining b. Research retraining opportunities i. Action: Update my rsum 1. Resources: Samples from career center, library, GDOL website 2. Deadline: March 15 ii. Action: Rewrite rsum and cover letter based on research 1. Resources: 5-7 people to proofread my rsum 2. Deadline: March 30 iii. Action: Find 50 businesses that may have jobs that match my skills 1. Resources: Internet search, networking, newspapers, phone books 2. Deadline: April 13 iv. Action: Submit customized rsums and cover letters 1. Deadline: April 20

Georgia
Department
of Labor
Georgia Department of Labor (GDOL) is here to help you through the sometimes challenging process of landing a new job or career. In addition to unemployment benefits, career centers offer a wide-range of workshops and services. Workshop topics include: dealing with job loss, rsum writing, hot careers, retraining, Internet job search, job search methods, and more.
Each career center has a resource center with: Self-guided employment searches Rsum and cover letter assistance Referrals, applications, and contacts
for local employers Job development and placement
assistance Labor Market Information Job Search workshops Unemployment insurance claims Retraining resources Hope and Pell Grant Information
Job Seeker Tools Career centers provide tools for your career path including: Skill assessments Tests in typing Job Fairs Disability resources Services for veterans Georgia Works Georgia Child Labor Forms Federal Bonding
Follow Us on Facebook, YouTube and Twitter: Connect with us on Facebook, YouTube and Twitter for the latest news and information about employment in Georgia, upcoming career expos, economic development resources, and employer and job seeker tools. You can conveniently access all pages via our website at www.dol.state.ga.us.

Helpful Hints for Job Seekers
Choose Your Target Carefully Put your time and energy into opportunities of interest. Focus on those that give you the best chance to receive an offer. Pick a few companies you're interested in and pursue them, whether they have openings or not.
Work Your Network Talk with all your contacts about the position you seek. Follow up on any leads presented.
Sell Yourself Learn how to talk about yourself in a way that's meaningful and powerful. Understand and be prepared to discuss everything on your rsum.
One great way to do this is to list potential interview questions with bulleted answers. This will give you some great talking points.

Resource Guide for Job Seekers l 4
Work Opportunity
Tax Credit (WOTC)
The Georgia Department of Labor coordinates the federal Work Opportunity Tax Credit Program (WOTC) which provides employers financial incentives when hiring workers, from qualified groups of job seekers, by reducing an employer's federal income tax liability.
Up to $2,400 one-year federal tax credit per person for hiring members of qualified groups
Up to $1,200 one-year federal tax credit per person for hiring qualified summer youth
Up to $9,000 two-year federal tax credit per person for hiring qualified long-term family assistant recipients
For additional information contact: WOTC Unit, Georgia Department of Labor 404.656.3157 or www.dol.state.ga.us

Consider Freelancing If you are in a field that supports freelancing, don't think twice take the opportunity. It's a great way to keep money coming in and your skills sharpened until full-time work comes along.
Take a Temporary Position If freelancing isn't an option, consider interim staffing. No matter what the economy does, work still needs to get done. Many staffing agencies pay well. Like freelancing, this will keep money coming in and your skills well-honed until you can secure a full-time job.

Sweat the Small Stuff Personal touches make a huge difference. Make sure each letter addresses your specific skills and qualities the company is looking for. Remember to always send a thank you note or e-mail after the interview.
Above all else, Stay Positive In tough economic times, a positive attitude is the most important thing. Even if there is a 10% unemployment rate, that means 90% are still employed.
Additional Resource Learn more about your skills and research career opportunities at the following website: http://www.myskillsmyfuture.org.

5 l Resource Guide for Job Seekers

Online Application Tips
1. Complete the entire profile or application
2. Carefully read and follow all the directions
3. Include details, be specific, use comment sections
4. If possible include a cover letter
5. Ensure the e-mail address used is professional. Use your name only in the address (i.e. john.smith@yahoo.com)
6. Use the same e-mail address in all communications

Job Seeker: Dos and Don'ts
When looking for a new job, make sure you remember these do's and don'ts:
Don't: Embellish or fabricate details, facts or experience. Do: Be honest.

Don't: Leave large gaps or absences in your employment history. Do: Explain these gaps by saying, "returned to school," "helped friend start a new business," "traveled," or other reason. If your reason is healthrelated or due to a disability, it is your personal decision whether or not to disclose this fact. (Unless your problem prevents you from doing the job safely, it is probably not necessary to disclose.) If the gap is less than one year, don't list it. There is no written rule that says you must account for every month of every year.

Don't: Forget to include any activities you may have done during an employment gap. Do: List these in your skills and accomplishments; they may include qualities useful for the position.
Don't: List a specific pay rate desired. Do: Use a pay range that reflects the local area.
Don't: Use words like "fired" or "let go." Do: Instead, use words to describe the situation like "left for other opportunities," "looking for new challenges," or "laid off." Whatever you write must be true.

Rsum Development
Rules for rsum preparation change as the needs of business change. Most rsums are skill-based, meaning they focus on what you can do, and not where you did it. This is the information requested by many major employers. However, rsums have no official format. Since a rsum is a sales brochure, you want to include everything that shows why you're the right person for the job.
Check out the rsum tutorial at http:// www.dol.state.ga.us/js/resume_ writing.htm for step-by-step advice on creating a rsum. At local career centers you can use PCs and easy to use rsum-building software as well as information on job openings, career exploration tools, and employer data.
Additional Tips
Use these tips for additional help when creating a rsum: Use bullets, phrases or lists
instead of complete sentences Pick a font that is easy to read
(size 11 or 12) Lines or spaces help separate
sections of your rsum If you use two pages, be sure to put
a Heading on the second page, too Use numbers or digits ($s, %s) to
quantify accomplishments and strengthen your rsum Areas of Strength section lists the job title of the prospective position, states your strongest skills, emphasizes your qualifications and names your accomplishments Work History section lists employment for the last 10-12 years naming the most recent employer first; include job title, company name, city and state, starting date to ending date and job responsibilities Education lists name of school, city and state and highest level of education received; include certifications, licenses, and short courses

Resource Guide for Job Seekers l 6

Chris Anderson 1212 Pine Drive, Brunswick, Georgia 12345
770.222.2222 + Cell: 678.222.2222
HVAC TECHNICIAN Reduced downtime 20% in last 12 months by creating new maintenance schedule
Hands-on training in HVAC system troubleshooting, repair and maintenance of air conditioning, heating systems, and electronics. Proven track record of meeting high standards of quality and productivity.

Certifications: HVAC / 1st Responder / Forklift

HVAC License Machine Operation / Maintenance Troubleshooting / Problem Solving Skills

AREAS OF STRENGTH
Certified Forklift Operator Hand Tools / Mechaical Abilities Skilled in installation

WORK HISTORY
ARNOLD HEATING AND COOLING, Brunswick, Georgia HVAC Lead Technician (2007 - Present) Lead team of 5 HVAC technicians; responsible for creating new maintenance schedule. Troubleshoot and resolve any mechanical problems. l Assist in training 12 new members of team and motivating technicians l Perform product checks and evaluate causes of equipment problems l Provide solutions to equipment challenges resulting in Outstanding Performance Rating for 3 years HVAC Technician (2004 - 2007) Member of team responsible for ensuring equipment runs efficiently and effectively. l Tested equipment to be sure minimum standards were met l Assisted team in meeting 98% of daily scheduling goals l Suggested measures to increase quality and production which were added to company's service manual

2004 - Present

BEST FROZEN FOOD, Brunswick, Georgia

2001 - 2004

Warehouse Technician (2001 - 2004)

Gained valuable hands-on experience in maintaining machinery and making repairs when needed to heating, ventilating and air

conditioning machines.

l Chosen to receive additional HVAC training

l Assisted HVAC specialists

l Certified Forklift operator

EDUCATION

ITT Technical Institute, Brunswick, Georgia

Air Conditioning, Heating and Refrigeration Certificate

2004

Follow these tips when you're preparing to write your rsum: Start by really thinking about your
work history and education. What type of position are you applying
for? What are your strongest skills? Work history: Do you have a strong
work history? If not, do you have strong skills to sell to the prospec- tive employer?
When putting together a format, follow these tips: Keep it simple Choose functional, chronological
or a combination rsum format Use a simple, easy to read font Justify the text to the left Try to keep it to one or two pages Do not include personal information,
such as marital status, height, weight or religion Be consistent Remember these key points when putting your rsum together:

Make sure you have correct dates of employment and correct company information
Use key words that fit the desired job Focus on responsibilities, not job
duties Keep it to a few bullet points Even the small things can have value List achievements Do not list reference information on
rsum One of the most important things to do after you've written your rsum is to proofread!! Don't forget to follow these steps: If you say in your rsum or cover
letter that you are detail oriented, make sure that you are! Do NOT rely on spell check to find spelling errors. Print off a copy of your rsum, read it and give to someone else to proofread for errors.

7 l Resource Guide for Job Seekers
Rsum Dos and Don'ts
Don't: Think a title speaks for itself. Job titles can often be misleading and can change from one company to another. Do: Provide position titles with descriptions of the work.
Don't: Leave the reader guessing where and when you were employed. Do: Clarify dates and places.
Don't: Apply for a job in a field you only briefly mentioned in your rsum. Do: Tailor your rsum so that it is appropriate to the position for which you are applying. Connect your educational or career credits according to their importance to the reader.
Don't: Include confusing sentences or be long-winded on your rsum. This will virtually assure you of a place at the back of the line. Do: Organize your thoughts in a clear, concise manner.

Scannable Rsums

A scannable rsum can be viewed by a computer using document imaging technology (known as optical character recognition, or OCR). Employers store rsums in databases and search through many applicants electronically.
A scannable rsum, similar to a traditional rsum, includes your goals, education, work experience, activities, honors, and any special skills you might have. You can create a scannable rsum by modifying your traditional one. The two most important elements of a scannable rsum are formatting and keywords.
Human resources personnel will review your rsum only after the computer retrieves it from keyword searches. Including nouns and noun phrases that are likely to be used in a database search and using simple formatting will help your rsum to be chosen.
Formatting Keep in mind that the first reader of your scannable rsum will be a computer, not a human. A fancy format pleasing to the human eye may confuse OCR scanners. Using simple format and font/typestyle decreases the likelihood that scanners will misread your rsum. - Use one common font throughout
the resume instead of increasing the size. Indicate section headings by simple spacing. - Avoid using bullets, tables & visuals. Instead use dashes, left-justified text and spacing to format.

Keywords Keywords are words employers search for when trying to fill a position. They are the essential characteristics required by the job: education, experience, skills, knowledge and abilities. The more keyword marketing points you present about yourself, the more likely you are to be plucked from an
electronic rsum database now or a year from now. To use the Keyword concept effectively, use the following: - Create a keyword section just under
your name that includes common words and phrases in the line of work you are seeking which potential employers will search for in the rsum database. For example, keywords for a business professional might include the following: Leadership skills, ethics, finance Teamwork, marketing, total quality management - Use nouns, not verbs - action words like accelerated, arbitrated and
launched are out. In scannable
rsums, nouns are dominant. Computers search for descriptive words such as Accounting and Manager. - Don't overuse abbreviations including those specific to certain industries (i.e. IT programs and software). Common ones like B.A. (Bachelor of Arts) are acceptable.

Resource Guide for Job Seekers l 8

Cover Letter Dos and Don'ts

Creating Stellar Cover Letters

A cover letter is a job marketing tool.

Salutation

Type your cover letter and rsum; do not hand write either one.
Always send original cover letters to employers, not a copy.
Use 8 1/2" x 11" paper.
Use same color of paper as your rsum.
Do not use present or past

It is as important as your rsum because it is the first impression you make with an employer. Plus, it provides an opportunity to explain aspects of your rsum and direct attention to your qualifications that relate to the job opening. Below is a breakdown of the different parts of your cover letter.
Contact Information Provide a current, professional e-mail address (that you check regularly) along with a phone number that will roll to voicemail if you're unavailable. Make

Use the employer's name and title if known. Do not use a first name only; use the entire name or last name such as "Dear Mr. Wilson". You may need to research the company to determine the name of the hiring manager.
First Paragraph Your first sentence should tell how you learned of the possible opening. Use the remainder of the paragraph to express interest in a specific position or a particular kind of job and state that you have enclosed a rsum.

employment business stationery.

sure your voicemail has a professional and courteous message.

Second Paragraph Your cover letter needs to fit the needs

Always proofread your cover letter.
Remember to sign your cover letter.
Don't be negative.

Format Cover letters should be written in a business format. Parts of a cover letter include: Your Address, Email address and Phone Number, Date, Employer's Name and Address, Salutation, Body,

of the organization and job of interest. Direct attention to your qualifications and company knowledge. Remember, the purpose of your cover letter is to convince the employer to read your
rsum. The letter needs to be concise

Don't mention needed salary,

Closing, and Enclosure.

and professional.

fringe benefits, or vacation time.

When applying for a position that is a

complete career change, explain to the

reader your are making a change and

Your Street Address City, State Zip Code Email Address Phone Number
Month, Day, Year

why you are qualified for the position. Qualifications may include recent education or volunteer experience.
If you don't explain how you qualify for a career change position, the reader may

Mr. / Ms. / Dr. Firstname Lastname Title Name of Organization Street or P.O. Box Address City, State Zip Code

eliminate your rsum quickly because you do not have the matching work history.
Third Paragraph

Dear Mr. / Ms. / Dr. Lastname: 1st paragraph: State why you are writing, how you learned about the job opening, and introduce yourself.

Request an interview that takes into consideration the company and type of job for which you are applying. End the

2nd paragraph: Tell why you are interested in this job or working for this company. Share what you know about the company or this position and share your relevant experiences. Mention specific skills, qualities, or educational abilities that qualify you for this position. Detail specific items in your rsum that match the job requirements.

letter by thanking the person for their consideration.
Closing and Signature

3rd paragraph: Say that you would like to interview for a position or to talk with the employer about hiring plans. Mention that your rsum is enclosed along with any other required documents. State what you will do to follow-up, such as call the employer within two weeks. Thank the employer for his/ her consideration.

May use: Sincerely Respectfully Cordially

Sincerely,
(Handwritten signature) Name typed

Enclosure Description of what you included with
your cover letter, such as rsum or work sample.

Enclosure(s) (refer to rsum, etc.) NOTE: If necessary add another paragraph or two after the 2nd paragraph to further describe experiences and abilities.

Photos It is not appropriate to include your

photo on a rsum or cover letter.

9 l Resource Guide for Job Seekers
Networking - A Powerful Job Search Tool

Networking is a powerful tool to use in your job search. Networking is simply reaching out to meet people with the specific purpose of identifying job leads. You may talk with someone in person, over the phone, or send an email to let them know you are looking for a job and asking for information about job openings. Most people find their jobs through someone they know. The more people who know you are job hunting, the greater your chances are to learn about existing positions and opportunities that will be available soon.
Practice and Plan Be prepared to give a twenty-five second sales pitch about yourself (three to four sentences) to anyone who might have a job opening, or who would know of someone who has a job opening. Set a goal of contacting a specific number of people each day. You want to include the following information when contacting someone by email, phone or in person: Your name Your occupation Your current situation Job opportunities you are seeking What you can offer the employer

Who, Where and How If you are not sure how to start or are looking for some pointers, contact your local Georgia Department of Labor Career Center for information. Some career centers, churches, and civic organizations have job networking groups where you learn about job opportunities and share strategies. Start contacting the people who are closest to you: family, friends and neighbors, but don't stop there. Think of everyone who could be a link to your next job. Anyone you see or meet is a possibility. Here are a few more suggestions: Former co-workers Church or club members People at your gym Hairdresser or barber Members of professional organizations Business leaders
Places to Network Internet Clubs Civic Associations Church Neighborhood activities Volunteer activities Sports activities for you or your child

Parties or social events Continuing education classes and
career counselors at the school
Gather Information When you have made a contact, remember to thank that person for his/ her help. Learn as much as you can about the company, the position, and how to apply for the job. Because timing is critical, be sure to check back with your contacts every two weeks to see if they have any new job leads. A gentle reminder that you are still looking for a job is the proper way to keep in touch.
Additional Information Keep contacts informed on your job
search status Answer phone calls/messages and
emails promptly Send thank you notes to show you
appreciate their time and efforts Share your good news when you go
back to work Be ready to help others when they
are looking for a job

Preparing for the Interview

The most important thing to do in an interview is to sell yourself! Many people don't get the job because they fail to do just that. Here are a few tips to help: When an interviewer asks "Tell me
about yourself," talk about your accomplishments, skills, and abilitiesNOT your family, hobbies or interests. Explain what you mean by using examples or stories. Look the interviewer in the eyes. Smile. Be an active participant in the conversation. Try to turn trick questions to a positive. Such as "What's your greatest weakness?" Respond with "I like to get things done before I go home at night and sometimes work late because I lose track of time." When the interview is coming to a close, finish by asking for the job. For example "Mr. Smith, I want this job. I can offer you (state your skills, abilities, talents)." Demonstrate you have the ability to help the company.
The best way to prepare for an interview is to role play. Ask a friend or relative to play the role of interviewer. The more you practice, the more comfortable you'll feel in an actual interview.
During the interview, try your best to address the fears/concerns of most employers. Convince them: You won't need a lot of time to be-
come productive (quick learner) You put in an honest day's work You do not need constant supervision

You are a hard-worker, always give 100%
You work as needed You are humble and positive You work with integrity. You are
honest and admit your mistakes You can be counted upon You are pleasant and professional You take pride in your work,
appearance and behavior You are trustworthy You take pride in the company you
work for and will do everything you can to help the company
Be prepared to ask the employer questions as well. Be positive, and avoid asking questions that give the negative impression that you are only interested in what the employer can do for you. Sometimes your questions will get answered during the interview, but here are some suggestions. Bring these questions along to the job interview: What would my job duties be? How would I be trained? How would my progress be rated? Are promotions possible? Who would I be reporting to? Why is this job open? May I have a tour of the work area?
Save the "What's in it for me" questions until the second interview or a job offer. If the employer hasn't volunteered this information, ask them about the rate of pay, fringe benefits, and any probationary period.

Resource Guide for Job Seekers l 10
Sample Interview Questions
A few sample interview questions. Why do you want to work as a ....? What qualifications do you have? How did you feel about being laid off? Why do you want to work for us? How long have you been looking for
a job? What motivates you to do a good job? Give an example of any major problem
you faced and how you solved it. Do you prefer to work alone or in a
group? Would you rather be in charge of a
project or work as part of the team? What would you do if one supervisor
told you not to do something and another supervisor told you to do it later?

Reasons People Don't Get Hired

Poor personal appearance Overly aggressive Inability to express information clearly Lack of interest and enthusiasm Nervousness, lack of confidence and
poise Emphasis on money Lack of tact and courtesy Negative attitude about past employers No genuine interest in company or job

No eye contact with the interviewer
Application form is incomplete or sloppy
No sense of humor
Late for interview
Failure to express appreciation for interviewer's time
Gives vague responses to questions.
No follow up with thank-you note or phone call

11 l Resource Guide for Job Seekers

Thank you Notes
Thank-you letters and notes should be standard tools in your job search.
The thank-you letter should be a standard business letter format, while the note may be a simple, handwritten note or card.
Emailed thank-you notes are considered too informal unless you knew the person very well previous to the interview.
Write a thank-you letter or note no later than 24 hours after the interview, even if things didn't go well.
Be brief and to the point.
Note the job you interviewed for and the date of your interview.
Use the name and title of the person who interviewed you.
When thanking a potential employer, restate your interest in the position and the company. Offer to come to another interview or to provide more information if needed.

Follow-up Calls
After the interview is over, and you've sent a thank-you note expressing your appreciation for consideration, wait a couple of days and make a follow-up call to see if the employer has made a decision. If you got the job congratulations! You'll probably find out when you'll start and other details. If you didn't get the job, don't be afraid to ask why you were not selected in a non-threatening manner. If the manager hasn't made a decision yet, find out if there is anything else you can do, but don't be pushy and don't beg.

Necessary Job Search Skills

In today's world, job searching is not usually a one-time event in most people's work life. Studies show that the average person will change jobs more frequently today than in the past. The change is due, in part, to the fluctuating economy and fast paced technological and scientific advances. That is why it is so important to learn the techniques of job search and consider them valuable and evolving life-time skills for present and future use. Therefore, job search skills need to be constantly maintained and updated throughout your work life.
Once you have acquired job seeking skills: Your confidence increases and your
fears about looking for a new job are reduced. Your ability to interview and present yourself and your skills improves. You have more knowledge and are better prepared to move up the career ladder.

You know more about the needs and trends of the labor market.
You are more aware of your value and worth to your employer and the labor market.
You know how to highlight your skills and abilities to stay ahead of the competition, achieve upward mobility, and negotiate successfully.
Once you are employed: Keep your skills current. Maintain a
list of new software, responsibilities, and achievements. Update your rsum when you have gained new skills, abilities, and accomplishments. Get the training or experience you will need to move up within the complany or to a different employer. Maintain a list of awards, accomplishments, and recognitions to present to your supervisor to lobby for a raise or for upward mobility. Also include that information on rsums and cover letters.

Resource Guide for Job Seekers l 12

Trade Benefits
The Trade Act provides additional training and support if you become unemployed as a result of increased imports from or shifts in production to foreign countries. Trade Act petitions can be filed by an employer, a group of three or more workers, their union, or another authorized representative. A petition may be obtained from the career center or printed from the Internet at www.doleta.gov/tradeact.
In addition to the reemployment services available to all of Georgia Department of Labor customers, if you are covered under a Trade Act certification, you may be eligible for Job Search Allowances, Trade Readjustment Allowance, Relocation Allowance, Health Coverage Tax Credit, Training Benefits, and Alternate Trade Adjustment Assistance. Find out more at www.dol.state.ga.us/em/warn_ em.htm#taa.

Retraining Opportunities

To be competitive in today's labor market, workers must continue to improve their skills. According to the Bureau of Labor Statistics, the average American holds more than nine jobs in his or her lifetime. Those who continue to learn are often the most successful at getting a job or making a career change. Check out these resources.
1. Georgia's HOPE Program provides: Scholarships, Grants, and Awards. Go to https://secure. gacollege411.org for details.
2. The Workforce Investment Act (WIA) program can assist with financial and career development resources to help you continue your education. Use the map on Page 14 to find the WIA area where you live.

3. The Georgia Work Ready Certificate shows that you have basic skills - reading, reasoning, and basic math at a particular level required for a specific job. It is free of charge at technical colleges and many WIA sites. Go to http://gaworkready.org for details.
4. Adult Education options include GED (General Education Development) preparation or ESL (English as a Second Language) classes. These are available at no cost to you. Go to www.tcsg.edu/ adult_literacy.php for information.
5. The Technical College System of Georgia (TCSG) offers College That Works, a program to retrain and retool for new jobs at the 26 technical schools in Georgia. Go to www. collegethatworks.com for details.

13 l Resource Guide for Job Seekers

Frequently Asked Questions for Laid Off Workers

When facing a job change, what should I do? Update your rsum and begin networking with relatives, friends, neighbors, and former coworkers to let people know that you will be available for work soon and what type of work you are interested in. If possible, get a written reference from your supervisor.

I have been laid off. What do I do now? 1. Develop a job search plan of action by setting weekly goals for yourself. 2. On the Department of Labor's website at www.dol.state.ga.us, you will also find flyers on Rsums, Cover Letters, Net-
working, Employment Applications, and Internet Job Search Strategies along with many other related topics. Just click on Site Index in the upper right corner and then go to the appropriate first letter to find the flyers. 3. File a claim for unemployment insurance benefits at the career center nearest you.

I don't know what kind of job I want next. How can I find out what I will like? Go to www.dol.state.ga.us or visit your local career center. Here you will find information on various jobs, as well as staff who can assist you in exploring career opportunities based on your interests and abilities.

I live in another state. Can I get workforce services there? Yes. Call America's Workforce Networks toll-free number at (877) 872-5627 or go to www.servicelocator.org.

Can I go ahead and quit my job since I know I will be laid off soon? If you quit your job voluntarily without a good work-related reason while your employer still has work available, you could be disqualified from receiving unemployment benefits.

Is my employer required to notify me before closing? Is my employer required to pay me for 60 days after

laying me off?

Not always. The Worker Adjustment and Retraining Notification (WARN) Act is a federal law that requires certain (not all)

employers to give full and part-time

workers 60 days written notice before a plant closing or mass layoff

What Should I Know About

occurs. More information is available at www.dol.state.ga.us.

Unemployment Insurance?

Do I have to go to the Georgia Department of Labor career center each week? No. Once you have filed your initial claim at a career center, you will have three options to request your weekly benefit check: (1) certify each week by telephone; (2) certify online at www.dol.state.ga.us; (3) go into your local career center.
If I am offered a job, do I have to accept it? You are expected to apply for and accept suitable employment (comparable to your previous job) as determined by your prior experience, training, earnings, and length of employment.

When you become unemployed through no fault of your own, the Georgia Department of Labor may issue Unemployment Insurance benefits. You must be a U.S. citizen or provide proof of alien work authorization status to apply. The amount of your benefit will be based on your individual work history and wages earned. Unemployment Insurance is subject to state and federal taxes.
If you qualify, you must meet certain requirements in order to continue receiving a weekly check. You must: be physically able to perform some type of work and conduct an active search for full-time work each week; be actively registered for employment services with your local career center and keep a record of your job search contacts;

have no unreasonable restrictions that would prevent you from working or accepting a full-time position; and report all wages earned while claiming unemployment compensation.
You must certify that you met the above requirements at the end of each week that you are unemployed, either by telephone or computer, to receive your check. We suggest that you use direct deposit. You will need to bring your checking or savings account number and routing number of your bank when you file, to use direct deposit.
If you are enrolled in approved training, you may be eligible to receive unemployment compensation without looking for work. Ask about this option when you apply for benefits.

Resource Guide for Job Seekers l 14

Workforce Investment
Areas

Workforce Area

Phone / Web Address

Northwest Georgia (Area 1)

(706) 295-6485 / www.nwgrc.org



Georgia Mountains (Area 2)

(770) 538-2727

City of Atlanta (Area 3) Cobb County (Area 4)

(404) 546-3000 / www.atlantaworkforce.org (770) 528-4300 / www.cobbworks.org

DeKalb County (Area 5) Fulton County (Area 6)

(404) 687-3400 / www.dekalbworkforce.org (404) 613-7944 / http://fultoncountyga.gov

Atlanta Regional (Area 7)

(404) 463-3327 / www.atlantaregional.com

West Central Georgia (Area 8)

(770) 229-9799 / www.careerconnections.org



Northeast Georgia (Area 9)

(706) 369-5703 / www.negrc.org

Macon-Bibb (Area 10) Middle Georgia (Area 11)

(478) 751-7333 / http://cityofmacon.net (478) 953-4771 / www.mgwib.com

Richmond-Burke (Area 12) East Central Georgia (Area 13)

(706) 721-1858 / www.rbonestop.com (706) 595-8941 / www.ecgwdc.org

Lower Chattahoochee (Area 14) Middle Flint (Area 15)

(706) 653-4529 / www.columbusga.org (706) 256-2910 / www.rivervalleyrc.org

Heart of Georgia Altamaha (Area 16)

(912) 739-7158 / www.region9wib.org



Southwest Georgia (Area 17)

(229) 336-2378 / http://swgawib.org

South Georgia (Area 18)

(229) 333-5277 / www.sgrc.us

Southeast Georgia (Area 19)

(912) 285-6097 / www.sgrc.us

Coastal Georgia (Area 20)

(912) 351-6379 / www.coastalworkforceservices.org

15 l Resource Guide for Job Seekers

Quick Reference List

Agency

Telephone Number

Georgia Department of Labor (404) 232-3540

Internet Address www.dol.state.ga.us

Unemployment Insurance (404) 232-3990

www.dol.state.ga.us

Labor Market Information (404) 232-3875

www.dol.state.ga.us

Vocational Rehabilitation

TTY (866) 373-7778

(866) 489-0001



TTY (404) 486-6333

(404) 486-6331

www.vocrehabga.org

COBRA (866) 444-3272

www.dol.gov/COBRA

Employee Retirement Income Security (866) 275-7922

www.dol.gov/ebsa

Division of Family & Children Services (404) 651-9361

www.dfcs.dhr.georgia.gov

Fair Debt Collection Practices (877) 342-4357

www.ftc.gov

Fair Labor Standards (FLSA) (866) 4US-WAGE

www.dol.gov/whd/flsa

Georgia COMPASS Food Stamps (800) 869-1150

https://compass.ga.gov

Georgia Office of Insurance (800) 656-2298

www.gainsurance.org

PeachCare for Kids (877) 427-3224

www.peachcare.org

Health Insurance

www.ehealthcare.com www.ehealthinsurance.com
www.assuranthealth.com www.nahu.org www.naic.org

Health Insurance Portability and Accountability Act

www.dol.gov/ebsa

Internet Job Sites

www.dol.state.ga.us www.jobcentral.com
www.linkedin.com www.usajobs.opm.gov

Medicaid

www.cms.hhs.gov/home/medicaid.asp

Social Security

www.ssa.gov

Trade Act

www.doleta.gov/tradeact www.dol.state.ga.us

Other Workforce Resources

www.careeronestop.org

Veterans Benefits

www.va.gov http://sdvs.georgia.gov

Veterans Jobs

www.jobcentral.com/vetcentral

Community Resources
CredAbility (Consumer Credit Counseling) (800) 251-2227 www.credability.org
Energy Assistance Program (800) 869-1150 www.dfcs.dhr.georgia.gov
Georgia Legal Services Program (404) 206-5175 http://www.glsp.org
Georgia Hardest Hit Fund (mortgage assistance) http://www.dca.ga.gov/ housing/homeownership/ programs/hardesthitfund.asp
TCSG (Technical College System of Georgia) (404) 679-1600 Collegethatworks.com
Georgia Work Ready Certificate http://gaworkready.org
Adult Education - GED (General Education Development or ESL (English as a second Language) (404) 679-1600 www.tcsg.edu/adult_literacy.php
United Way phone number 211 http://liveunited.org
TANF (Temporary Assistance for Needy Families) (800) 869-1150 www.dfcs.dhr.georgia.gov
Goodwill (800) 741-0186 http://goodwill.org
Salvation Army http://www.insiderpages.com/ store_finder/find/salvation_ army

Equal Opportunity Employer/Program Auxiliary aids and services are available to individuals with disabilities upon request.
www.dol.state.ga.us

DOL-4459 (R-10/11)