- Collection:
- Georgia Government Publications
- Title:
- Concerned about residents of nursing homes or other long-term care facilities? The Georgia Long-Term Care Ombudsman Program can help you [Mar. 2009]
- Creator:
- Georgia. Department of Human Resources. Division of Aging Services
- Contributor to Resource:
- Georgia. Department of Human Resources. Division of Aging Services
- Publisher:
- Atlanta, Ga. : Georgia. Department of Human Resources. Division of Aging Services
- Date of Original:
- 2009-03
- Subject:
- Georgia
- Location:
- United States, Georgia, 32.75042, -83.50018
- Medium:
- publications (documents)
- Type:
- Text
- Format:
- application/pdf
- External Identifiers:
- Call Number GA H800.A4 M1 2009 O45
- Metadata URL:
- https://dlg.galileo.usg.edu/id:dlg_ggpd_s-ga-bh800-pa4-bm1-b2009-bo45-belec-p-btext
- Digital Object URL:
- https://dlg.galileo.usg.edu/do:dlg_ggpd_s-ga-bh800-pa4-bm1-b2009-bo45-belec-p-btext
- Language:
- eng
- Holding Institution:
- University of Georgia. Map and Government Information Library
- Rights:
-
Background and Authority
The Long-term Care Ombudsman Program is governed by the federal Older Americans Act and by Georgia law. The Division of Aging Services of the Department of Human Resources administers the statewide Long-Term Care Ombudsman Program through 13 community programs located throughout the state. These programs are affiliated with Area Agencies on Aging and funded with federal, as well as state and local, dollars. There is no charge for services provided by the ombudsman program. However, contributions are appreciated and are used to support additional ombudsman services and activities to benefit Georgia's long-term care residents.
Anyone with a question or concern about long-term care, may contact the Georgia Long-Term Care Ombudsman Program.
Call or write:
Community Ombudsman Program
State Ombudsman Program Division of Aging Services 2 Peachtree Street, NW Suite 9-231 Atlanta, GA 30303-3176 Toll-Free: 1-888-454-LTCO (5826)
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Concerned about residents
of nursing homes or personal care homes?
The Georgia Long-Term Care
Ombudsman Program can
help you.
What is an
Ombudsman?
"Ombudsman" is a Swedish word that means "citizen representative."
An ombudsman works to increase the responsiveness of organizations to the people they serve.
What is a
Long-Term Care
Ombudsman?
A Long-Term Care Ombudsman seeks to improve the quality of life of the residents of long-term care facilities. These facilities include nursing homes, and personal care homes, often called assisted living facilities or residential care facilities.
Residents of long-term care facilities sometimes have little or no contact with the outside world. Many feel they lack control over their own lives. Ombudsmen are available to help these residents.
What does the Long-term Care Ombudsman do?
Investigates and works to resolve problems or complaints affecting long-term care residents.
Identifies problem areas in long-term care and advocates for change.
Provides information about long-term care and related services.
Promotes resident, family and community involvement in long-term care.
Educates the community about the needs of long-term care residents.
Coordinates efforts with other agencies concerned with long-term care.
Visits long-term care facilities routinely to talk to residents and monitor conditions.
Educates facility staff about resident rights and other issues.
What types of
issues does an
Ombudsman
handle?
Rights of long-term care residents.
Care provided in long-term care facilities.
Transfers and discharges from long-term care facilities (including assistance with appeals).