Greeter Handbook

GREETER RESPONSIBILITIES
(1) Sign-in the volunteer book on front desk. Be sure to record the number of hours who volunteered per date, not the time you arrived. a. Correct example: 2 hours. b. Incorrect example: 10:30
(2) Put on your name tag and a yellow vest. The name tag box is located in the front desk area, on the bookshelf.
(3) Please roll scrolls (in bottom left drawer of front desk) and fill in the empty spaces in the exhibit's scroll wall. Rolled scrolls are to be kept in the top left drawer.
(4) Please check and/or fill the comment books lining the front windows. Each book should contain blank comment sheets. Blank comment sheets are in the RED FOLDER on the bookshelf in the front desk area.
a. If copies of the blank comment sheets in the red folder are running low please make more copies as needed.
(5) Please use the clicker on the front desk to track the number of visitors as they come in. The last greeter of the day will record the total number of visitors on the sheet on the clipboard located at the front desk.
(6) Take visitors who would like to see the movie back to the video room and start the DVD.
a. Please, ask visitors if they are interested in seeing the video before taking them back there since the video is optional, especially when visitors have limited time to see the exhibit.
b. Please, make sure the door is shut properly while the video is showing. c. After starting the DVD set the timer at the front desk for 28 minutes. When
the timer goes off go back to the video room to direct the visitors into the exhibit.
(7) Please, do not make any personal or political comments to the visitors.
(8) Please review the Volunteer Resource Book and Newsletter binder on a regular basis. This will keep you informed of news and events pertaining the exhibit, Holocaust Commission, and partner organizations.
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GREETING INCOMNG VISITORS
(1) Welcome visitors to the Anne Frank in the World Exhibit: 1929-1945.
(2) Tell them the exhibit is free.
(3) Explain the components: a. Optional 28 minute film called The Short Life of Anne Frank. b. The Anne Frank exhibit: Over 600 photographs about Anne Frank, her family, and the Holocaust. i. Replica of the Secret Annex and Anne Frank's bedroom. The replica of her bedroom, though small already, is actually larger than the actual room. ii. Virtual Tour of the Secret Annex Loaded on the computers at the end of the exhibit. c. The William Alexander Scott III exhibit Witness to the Holocaust: His family founded the Atlanta Daily World, the first African-American owned newspaper in the United States. Mr. Scott was assigned as a photographer in the army during WWII. He was an eyewitness to the liberation of the Buchenwald concentration camp and recorded the compelling evidence through his words and photography. d. Mention any visiting exhibit currently on display in the back hallway.
(4) Tell them there is no food, photography, and backpacks allowed in the exhibit. Remind them to silence their cell phones.
(5) Introduce the artwork created by middle and high school students throughout Georgia for our Annual art, writing, and music contest. Information about this contest can be found on www.holocaust.georgia.gov.
EXITING VISITORS
(1) Optional: Ask them to please fill out a comment sheet if they have not already. The comment sheets are in the books facing out the front windows.
(2) Optional: Tell them they are welcome to take a scroll with them if they have not already. The scrolls are on the back wall by the virtual tour computers.
(3) Encourage visitors to leave with a brochure.
(4) Thank them for visiting the exhibit.
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Hours


EXHIBIT INFORMATION
Closed on Monday Tuesday through Thursday 10am to 4pm Friday 10am to 2pm Saturday and Sunday 12pm to 4pm

Directions
Located half a mile north of I-285 Turn left from Roswell Road into Parkside Shopping Center The exhibit is upstairs in the back right corner, above Sandy Springs Hospitality. There is an elevator for handicap accessibility.

MARTA Bus Number 5 on the RED line out of Dunwoody station (near Perimeter Mall) Nearest stop is Hammond Drive bus stop

Handicap Accessibility
There is a public elevator in the shopping center for visitors to gain access to second
floor.

Donations
If visitors would like to donate CASH please show them the donation boxes. There is
one by the front door and one by the Scott exhibit.

If visitors would like to make a donation in the form of a CHECK have them write it to "Georgia Commission on the Holocaust."

We do not sell the copies of the diary of Anne Frank, however, visitors can receive a complimentary copy for a MINIMUM Donation of $10.00 cash or check payable to the "Georgia Commission on the Holocaust."

Tour Group Reservations
All group tours are free and are led by trained docents.

Group tours are only available for groups of 10 or more guests. Maximum tour group size is 50 people.

If visitors would like to make a group tour reservation please have them fill out a form

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or direct them to our website www.holocaust.georgia.gov where an online form can be submitted. The hard copies of the reservation form is in the yellow folder by the printer. Once they have filled out the form please place it in Kim's inbox (on the wall in the coordinators' office.) If they want to take the form with them and return it another time that is fine. Reservation forms must be submitted at least two weeks prior desired date. If someone calls and would like to make a reservation please tell them to go to the website www.holocaust.georgia.gov and fill out the form located there.
Volunteering
If visitors are interested in volunteering please inform them that they must fill out a volunteer application on our website at www.holocaust.georgia.gov.
If a prospective volunteer has further questions please refer them to Sandra Craine. Her email is craineholocaustga@comcast.net. Her direct phone is 770-206-1557.
If someone calls wanting information about volunteering please tell them to go to the website www.holocaust.georgia.gov
Security
Parkside shopping center security is provided by NORRED Security. If you notice anything suspicious or need immediate assistance, notify a staff member in the office or call 404-761-5058.
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REGULATIONS & GUIDELINES
Front Desk Area
Please keep the desk and space around it neat and clean.
Please do not move brochures, flyers, and other items on front counter. It is important to keep the front counter display uncluttered and organized.
Please keep the front desk copy of the Greeter Handbook and other informational documents where they are unless told otherwise by a staff member.
Please do not make personal calls at the front desk. Please excuse yourself to the library, the kitchen, or one of the offices.
Answering the phone
"Anne Frank in the World exhibit, how may I help you?"
Please refer any inquiries not related to exhibit hours or directions to staff: o Martine Bookman Project Developer Part-time: Tuesday, Wednesday, Friday Extension: 1556 E-mail: bookmanholocaustga@comcast.net o Sandra Craine Program Coordinator Part-time: Tuesday, Thursday Extension: 1557 E-mail: craineholocaustga@comcast.net o Kim Brown Exhibit Coordinator and Community Liaison Full-time 678-839-6281 E-mail: kbrown@westga.edu o Emma Ellingson Public Relations Administrator Full-time Extension: 1555 E-mail: ellingsonholocaustga@comcast.net o Coach Ken Woods Community Outreach Consultant Part-time: Tuesday, Wednesday, Friday Extension: 1554 E-mail: coachkenwoods@yahoo.com o John Karp Weekend Coordinator Part-time: Saturday, Sunday
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Reminders
Please silence your mobile phone or put it on vibrate mode. Please remember to keep your voice at a manageable level when there are visitors in
the exhibit and you are having a conversation with other visitors, volunteers, and staff. If you do not know or are unsure about the correct answer to a visitor's question just say you do not know but can find out. If a docent or staff member is available consult them. Please remember to keep the kitchen door and copy room door shut at all times. There is no food, photography, or backpacks allowed in the exhibit.
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STAFF
Martine Bookman Project Developer o Part-time: Tuesday, Wednesday, Friday o Extension: 1556 o E-mail: bookmanholocaustga@comcast.net
Sandra Craine Program Coordinator o Part-time: Tuesday, Thursday o Extension: 1557 o E-mail: craineholocaustga@comcast.net
Kim Brown Exhibit Coordinator and Community Liaison o Full-time o 678-839-6281 o E-mail: kbrown@westga.edu
Emma Ellingson Public Relations Administrator o Full-time o Extension: 1555 o E-mail: ellingsonholocaustga@comcast.net
Coach Ken Woods Community Outreach Consultant o Part-time: Tuesday, Wednesday, Friday o Extension: 1554 o E-mail: coachkenwoods@yahoo.com
John Karp Weekend Coordinator o Part-time: Saturday, Sunday
FOLDERS BY THE PRINTER
Red folder blank comment sheets
Yellow folder Group tour reservation forms and extra volunteer applications
White folder Sculpture series handout, Niemoller quote, blank e-newsletter sign-up sheets
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FREQUENTLY ASKED QUESTIONS
Where did the exhibit come from?
The Anne Frank Center USA and the Anne Frank House in Amsterdam curated and produced this exhibit. It is sponsored by the Georgia Commission on the Holocaust and hosted by the City of Sandy Springs.
Why is this in Georgia?
This exhibit is sponsored by the Georgia Commission on the Holocaust which is a state agency charged with the responsibility of conducting Holocaust education throughout the state of Georgia.
How long will the exhibit remain in Sandy Springs?
At least through 2015.
What is the purpose of this exhibit?
The exhibit is sponsored by the Georgia Commission on the Holocaust. The primary goals of the Anne Frank in the World exhibit are to teach visitors of all ages particularly school-age children that discrimination is dangerous and irrational, that ordinary people discriminate against others, that discrimination is a matter of choice, to demonstrate the consequences of prejudice and that stereotypes persist.
Is this a Jewish organization?
No, the exhibit is sponsored by the Georgia Commission on the Holocaust, a non-partisan, non-sectarian, and non-denominational state agency administratively attached to the Secretary of State.
How many pictures are in the exhibit?
There are over 600 pictures and 8,000 words in the exhibit. Anne's father, Otto, was an amateur photographer so there are many rare images of the Frank family. Hundreds of other rare images in the exhibit are no longer available for reproduction by any other exhibit and historical text.
Who created the sculptures?
The sculptures are part of a series called "Witness to the Holocaust." They were created by the artist Devorah Sperber, who is a second generation Holocaust survivor. There is a handout about the sculpture series in the white folder by the printer if visitors would like more information.
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Who is William A. Scott?
Mr. Scott was one of Atlanta's leading citizens, a civil rights leader, and a World War II photojournalist with a segregated all-black engineer Battalion. Mr. Scott witnessed the liberation of the Buchenwald Concentration Camp and recorded the compelling evidence through his photography. His family founded the Atlanta Daily World newspaper which is now run by his daughter, Alexis Scott.
When is the writing, art, and music contest?
The deadline is usually in March. Please refer to www.holocaust.georgia.gov or if they have specific questions have them contact Kim Brown at 678-839-6281.
Where can I buy the movie?
The movie is available for sale online only at www.annefrank.com
Can I buy the Diary of Anne Frank?
We do not sell the diary at this time but it is available at most bookstores or at www.annefrank.com. Visitors who donate a minimum of $10 may receive a complimentary copy of the diary upon request. Please contact a staff member in such an instance.
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