The Title VI Program and you

What is the Title VI
Program
Title VI Program is a component of the Civil Rights Act of 1964 and related nondiscrimination authorities which protects individuals from discrimination based on race color national origin sex age disability low-income and limited English proficiency (LEP) in programs that receive Federal financial assistance.
How Can I file a Discrimination Complaint
Any person or group of persons or entity that believes they have been subjected to discrimination prohibited by Title VI Program nondiscrimination provisions may file a written complaint with DDS s Title VI Coordinator. A person may also choose to file a separate complaint with the Federal Motor Carrier Safety Administration Office of Civil Rights if the complainant is not satisfied with DDS response.
A formal complaint must be filed within 180 calendar days of the alleged occurrence or when the alleged discrimination became known to the complainant and must meet the following requirements
Complaint shall be in writing on a form provided by the Georgia Department of Driver Services ("DDS" or "the Department") and signed by the complainant(s) or his representative.

Include complainant s name address and telephone number date of the alleged act of discrimination (date when the complainant(s) became aware of the alleged discrimination or the date on which that conduct was discontinued or the latest instance of the conduct). Should a third party write and sign the complaint on behalf of complainant include that person s name address telephone number and his/her relationship to complainant. If complainant is unable or incapable of providing a written statement a verbal complaint of discrimination may be made to the Title VI Program Coordinator. Under these circumstances the complainant will be interviewed and the Title VI Program Coordinator s office will assist the complainant in converting the verbal allegations to writing.
Provide the name of the alleged discriminatory institution official job title and a description of the issues including names of witnesses or anyone who can clarify the circumstances surrounding your complaint.
The complaint may be mailed to Office of Title VI Program Coordinator P.O. Box 80447 Conyers Georgia 30013 or e-mailed to TitleVICoordinator dds.ga.gov or faxed to Attn Title VI Coordinator (678) 413-8773.

Complaints received by fax or e-mail will be acknowledged and processed once the Complainant has been identified and his/her intent to proceed with the complaint have been established.
Title VI Program complaints also may be hand delivered to DDS s Title VI Program Office for processing.
For allegations received verbally or by telephone the complaint must be reduced to writing. A Title VI Program complaint form will be forwarded to the complainant for completion and signature. The completed form may be returned to the Title VI Program Coordinator for processing.
Within five (5) days of receipt of the complaint The Title VI Program Coordinator will send an acknowledgement letter to the complainant and begin processing the complaint.
The Title VI Program Coordinator will notify the complainant of the outcome of the investigation.

For More Information about the Title VI Program

What Discrimination Does the Title VI Program Prohibit
There are many forms of discrimination based on race color national origin sex age lowincome limited English proficiency or disability that can limit the opportunity of individuals to gain equal access to service and programs. In operating federally assisted programs a recipient cannot discriminate either directly or through contractual means by
Denying programs services financial aids or
benefits to those qualified
Providing a different service aid or benefit or
providing them in a manner different than they are provided to others or
Segregating and separately treating individuals
in any manner related to the receipt of any service financial aid or benefit.

Department of Driver Services (DDS) Attn Title VI Coordinator 2206 East View Parkway P.O. Box 80447 Conyers GA 30013
Email TitleVICoordinator dds.ga.gov Fax (678) 413-8773 Attn Title VI Coordinator
Or visit us on the Web at http //www.dds.ga.gov/aboutus/titlevi.aspx
DDS Mission Statement
Our Mission at DDS is to provide secure driver and identity credentials to our customers with excellence and respect.

The Title VI Program and You
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