Quick Start, volume 20, number 3

Technical College System of Georgia
Back to Work
Quick Start prepares for hands-on training in a hands-off world

Quick Notes

New Training for the New Normal

Who would have ever thought that "PPE" would become part of everyday conversation?

Over the years, we've all had to adapt to one "new normal" after another. It's

always a challenge, but that's our job. The key is to stay focused on the fundamentals.

For Quick Start, those fundamentals mean staying flexible and responsive in order to

the needs of business and industry.

Of course, some new normals are more challenging than others. In the wake of

a global pandemic, we will be responding to a broad scope of changes with new,

`Today, we need to

innovative solutions. In this issue, we review some of Quick Start's skills and experience we can leverage to address the challenges ahead.

www.GeorgiaQuickStart.org

rely now more

The most obvious, of course, relate to biomanufacturing of therapeutics,

than ever on

pharmaceuticals, and other health-related supplies. Takeda has already begun producing a plasma-derived therapy targeting COVID-19. Quick Start has supported

innovative training the operation from the beginning, and will continue to provide valuable assistance

strategies and

through our Georgia BioScience Training Center. We can also anticipate new safety standards from OSHA, and we're continuing

quality materials.

to adapt our safety training accordingly. Quick Start has been collaborating with Kia

... Quick Start has

Motors Manufacturing Georgia (KMMG) to develop Alternative Protective Methods (APM), which are pioneering new standards for lockout/tagout on automated

the talent and

equipment that can't be totally shut down.

experience to

Today, we need to rely now more than ever on innovative training strategies and

quality materials. As you'll see, Quick Start has the talent and experience to continue

2

continue delivering delivering the most effective and efficient customized workforce training in the U.S.

the most effective

Now, let's get back to work.

and efficient customized

Jackie Rohosky
Deputy Commissioner

workforce training

jrohosky@georgiaquickstart.org

in the U.S.'

Quick Start News g 2020

Table of Contents

3 Training Activity Around the State

4 CoVIg-19 Alliance Industry alliance develops innovative treatment that will be produced at Takeda's Georgia facility
7 New Safety Measures New tech means new ways to stay safe

10
10 Hot Stuff Quick Start helps Rinnai heat up its startup making tankless water heaters

8 The Art of Science Quick Start's media and creative

12 Quick Start partners pitch in Pratt & Whitney Columbus, Kia Motors

4

services deliver content-rich

Manufacturing Georgia and Nivel

training materials

rework production lines to help out

Published by Georgia Quick Start 2003062020 www.GeorgiaQuickStart.org Quick Start is a registered service mark of the Technical College System of Georgia -- Greg Dozier, Commissioner. Please address comments and questions to: Dr. Rodger Brown, Executive Director of Marketing and Strategic Media rbrown@georgiaquickstart.org Georgia Quick Start 75 Fifth St. NW, Suite 400, Atlanta, GA 30308

Training Activity

Way to Go!

Wayfair Inc. -- one of the largest and

most successful online-only retailers of

home goods -- has experienced a surprising

jump in sales in recent months due to the

ongoing pandemic.

Fortunately, the company can meet that

demand in part because Georgia Quick Start

has been hard at

work delivering

customized train-

www.GeorgiaQuickStart.org

ing for employees

at Wayfair's huge

distribution center

in Port Wentworth,

just outside Savan-

nah, Ga. The facility is Wayfair's second expansion in the area, and will be

Wayfair employees receive training at Quick Start's Advanced Manufacturing Training Center using social distancing (above), temperature checks (left) and use of facial masks in the wake of the COVID-19 pandemic.

hiring up to 1,000 new employees.

Quick Start's training support for

means that Wayfair's customers

Recently, Wayfair employees took part

Wayfair is able to continue due to strict can continue to receive full service,

in Quick Start training at the new Georgia

adherence to all the

while the company's

Advanced Manufacturing Training Center. Since announcing its expansion in 2018,

health and safety protocols required

employees receive

3

comprehensive

Wayfair has created approximately 500 jobs. during these challenging times. This

training in a safe, secure environment.

Quick Start News g 2020

Quick Start training for Chick-fil-A Supply followed safety procedures for social distancing, temperature screening, and face masks, which didn't stop new team members from connecting with and encouraging one another.

Supplying Demand

In March, Chick-fil-A

Supply completed

construction on its first

state-of-the-art distribu-

tion center in Cartersville,

Ga., which is designed to

serve up to 300 Chick-fil-A

restaurants at full scale.

Quick Start's training for

Chick-fil-A Supply focused

on select processes and pro-

cedures that allow the company to support restaurants'

Quick Start partnered with current Chick-fil-A Supply drivers to understand best practices and procedures on which to train upcoming onboarding classes.

distribution needs, while also extending the Chick-fil-A culture of care to

those it serves.

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Quick Start News g 2020

Takeda, with a plant in Georgia, is a world leader in manufacturing plasma products at commercial scale.

CoVIg-19 Alliance 4

Industry alliance develops innovative

treatment that will be produced at

Takeda's Georgia facility

It was springtime. As the days grew longer, so did the list of lives lost in the worst pandemic in more than 100 years. Something had to be done.
As the death toll from COVID-19 continued to rise, a handful of biotech companies set aside the usual competition for market share and combined forces to develop and manufacture a treatment for the hardest-hit victims of the virus.
In mid-April, Takeda Pharmaceuticals Company Ltd. announced the formation of a part-

nership among the world's leading companies that produced products derived from blood plasma. The CoVIg-19 Plasma Alliance is focused on developing a treatment based on concentrations of antibodies taken from plasma donors who have recovered from the coronavirus SARS-CoV-2.
It's a bold move. But, as Julie Kim, president of Takeda's PlasmaDerived Therapies Business Unit, said in a company press release, "Unprecedented times call for bold moves." Kim added, "We collectively agree that by collaborating and bringing industry resources together, we could accelerate bringing a potential therapy to market as well

as increase the potential supply." Georgia will play a key role in
this initiative. Takeda is currently producing CoVIg-19 for clinical trials at Takeda's manufacturing facility in Covington, Ga. As the lead training
"An exciting milestone for the Alliance, officially initiating production of an investigational hyperimmune globulin for COVID-19. Thank you to donors and manufacturing teams in Georgia."
-- CARLOS SOTO, VICE PRESIDENT & COVINGTON SITE LEADER,TAKEDA
partner for the Covington facility since it started operations, Georgia Quick Start will be assisting Takeda with its workforce training needs.
The treatment is based on the use ALLIANCE, continued on page 6

Quick Start is training manufacturing technicians to work at Takeda's Covington plant.

Feature

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Quick Start News g 2020

Takeda's Covington plant is producing the new COVID-19 treatment.

From bench lab to bedside

IT'S ONE THING to develop a therapeutic product, but to gener-

Georgia BioScience Training Center

ate one for each individual is a real

challenge. Personalized medicine

is coming soon and will offer a

variety of opportunities in the bio-

5

medical field.

The Georgia BioScience

Training Center is preparing for

the training requirements of

companies producing cell-based
therapies. The training labs inside "[Quick Start has] deep experience training a company's

the Georgia BioScience Training Center include production-scale biomanufacturing equipment that

workforce in the automated, biomanufacturing processes'"
-- JACKIE ROHOSKY, TCSG DEPUTY COMMISSIONER AND HEAD OF QUICK START

allows Quick Start to provide essential training for technicians and smooth out the road between

the researcher's bench lab and the patient's bedside.
The Center is such a

valuable asset because the

increasing use of cell-

based products is part of a

"paradigm shift in modern

medicine," according to the

authors of a recent paper

published in the Annual

Review of Chemical and

Biomolecular Engineering.

Many products are already

easily manufactured using

byproducts of human

cells. The difference is that

BENCH, continued on

page 6

The Georgia BioScience Training Center trains employees in the automated, bioscience processes.

Training labs at the Center include production-scale biomanufacturing equipment.

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Quick Start News g 2020

What's With All The Names?

It can be confusing. First it was "the coronavirus." Then it was COVID-19. But the virus' real name is SARS-CoV-2. What gives? Here's a little clarification:

l Virus From the Latin "virus,"

meaning "poison, slimy liquid, a

6

potent juice." Current meaning:

submicroscopic non-cellular

structure that requires a living host

to replicate.

ALLIANCE, cont'd from page 4 of "hyperimmune globulins," which, in layman's terms, refers to the plasma proteins taken from donors who have developed antibodies

Above: Takeda's new COVID-19 treatment includes the use of plasma proteins. Left: The Georgia BioScience Training Center is within walking distance of Takeda's Covington facility.
"They are doing it right here," said Philip Gibson, director of Georgia BioScience Training Center which is operated by Georgia Quick Start and located within walking distance of Takeda's facility. "Quick Start is training manufacturing technicians to work at Takeda's Covington plant, where Takeda is

l Coronavirus A family of viruses

to fight off any particular viral

currently producing CoVIg-19 for

Coronaviridae that have spiky

infection.

clinical trials."

projections on their surface similar

to a crown (Latin "corona"). These protein spikes connect with surface proteins of another cell enabling the virus to gain access, turning it into a factory to make more copies of the virus.
l COVID-19 "Coronavirus disease of 2019." COVID-19. Name given by the World Health Organization to the disease cause by the virus SARS-CoV-2.

BENCH, cont'd from page 5 now the finished products include human cells themselves. The authors write that the potential for using cells as therapeutics "can be realized only if suitable manufacturing technologies for large-scale, cost-effective repro-

When it comes to new and innovative processes which require customized training solu-
tions, Georgia Quick Start has been there done that.
"We have deep experience training a company's workforce in the automated,

l SARS-CoV-2 Current official

ducible production of

biomanufacturing

name of the new corona virus.

high-quality cells can

processes," said Jackie

It's related to SARS-CoV, which was

be developed."

Rohosky, TCSG deputy

identified in 2003, but is different,

And that's just part

commissioner and head

hence the "2."

of the supply chain.

of Quick Start. "From

l International Committee on Taxonomy of Viruses It decides on the final classification and name for any virus.

The authors pose the The BioScience Training Center receiving and process-

final question: "[O]nce is run by Quick Start.

ing, to filling, packing

we have the final product, how can and shipping of the final product,

it be packaged/stored/transported we can train employees with the

to the facility in which it will be

skills to deliver quality performance

delivered to the patient?"

every step of the way."

Feature
Team members are trained on the use of new safety equipment installed for the robot training cell at the Kia Training Center. (Inset) The light curtain, one of several pieces of safety devices installed to meet Kia Alternative Protective Measures, is backed up by a safety scanner in the work cell as a second level of protection.

www.GeorgiaQuickStart.org

Quick Start News g 2020

New Safety Measures
New tech means new ways to stay safe

When OSHA asked Kia Motors partnered with Quick Start and

Manufacturing Georgia

invested in excess of $100,000 to

real time data to make their own

7

(KMMG) to share its best practices update the Kia Georgia Training

guided decisions.

in safety standards related to the

Center safety control devices on

Quick Start uses virtual intuitive

servicing of automated equipment, equipment initially designed for

learning tools, running on mobile

Kia turned to Quick Start.

teaching robotics.

devices, allowing trainees to be

When KMMG turned to

Kia team members attending

more hands-on. That enriches the

Quick Start, Quick Start's advanced the training include those from

learning experience, ensuring train-

manufacturing team turned to

plant safety, plant engineering

ees develop the skills to implement

creative and interactive learning

and maintenance.

the new safety methods on the job.

techniques and mapped out new,

"We are teaching best practices,"

The result is a leading-edge

innovative solutions.

says Stan Q. Mitchell, maintenance program where employees can

The challenge was this:

training coordinator at Quick Start. determine: an improper APM safety

Frequently, maintenance personnel

The plan includes sharing

system; if a design is safe when

and machine operators are chal-

this training with local KMMG

verifying the integration of

lenged to fully isolate machinery

suppliers as well.

new machines or safety

and lockout access when power

"Production uptime is

devices within an APM

must remain ON to perform minor important to

guarded work cell;

service and machine adjustment

business

whether it is safe when

tasks inside an automated work

success and

working on an APM

cell. The Kia request was to design a safety is

guarded work cell; and

program that would share their best critical to every-

whether integration of

practices when implementing new one," says Vic

new machines or safety

safety designs, verifying a newly

Desmarais, direc-

devices have been

integrated automation system, and tor of Advanced Manufacturing

completed correctly.

safety procedures to follow when Technology Training at Quick Start.

Quick Start plans to

entering an Alternative Protective

Quick Start designed interactive

adapt the training and

Measures (APM) controlled work tools using custom designed soft-

take it statewide

cell. To develop training for these ware that allows trainees to access

to assist other

alternative safety practices, Kia

procedural information and insert

employers.

Kia trainees learn on a MIG welding robot.

Feature

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Quick Start News g 2020

THE ART OF
Science

Quick Start employees recreate a lab environment for Dendreon Corp. in a fully equipped studio located in Quick Start's Atlanta office.
8 Quick Start's media and creative services deliver content-rich training materials
Have you found yourself watching TV commercials and seeing crowds on the street, crowded bars, packed stores, roaring stadiums filled with fans, and thinking: that's so 2019.
The pandemic has taken a tragic toll for hundreds of thousands, but its impact is also reaching into the minutiae of everyday life, causing wrenching changes in areas nobody expected.
For instance, imagine if you will, you're training as a new employee and watching videos showing group meetings, company rallies, team-building exercises and nobody's wearing a mask. For a company, training in a classroom built for 30 becomes twice as costly because you're now training 15 at a time due to social distancing requirements. The raucous, crowded breakroom becomes a much quieter place. Applicants at a startup's job fair get disqualified if they show up without appropriate PPE.
The scenarios are endless. But Quick Start, with decades of experience with startups and expansions, can easily modify training capabilities to support the re-startups, helping accelerate the restoration of the supply chain, getting Georgia back to work.

Gowned workers display social distancing while training in a lab setting (above), while employees are trained to work in an isolater at the Georgia BioScience Training Center.

www.GeorgiaQuickStart.org

EVxidameopleprCoadsue cSttiuodny 1:

Feature

WHEN A SERIOUSLY ILL PATIENT $70 million facility in Union City, ment. So Dendreon sent all the

is waiting for treatment, shutting Ga., to make Provenge, a therapeu- equipment needed to demonstrate

down production in order to make tic product for advanced prostate the process to Quick Start, where

a movie isn't the best idea.

cancer, Quick Start's video team

Dendreon's manufacturing experts

That's why, when Dendreon

didn't go to the company's New

assembled it into a simulation of

Corp. was starting up its

Jersey operation to shoot training the real thing: safety cabinet, cen-

videos. Instead, the company

trifuge, autoclave, and more.

brought the factory to

Quick Start was able to do

Quick Start.

this because its office in Midtown

Dendreon's process involved Atlanta is built out with a state-of-

taking a patient's blood,

the-art video production studio.

adding powerful antigens to

Quick Start's video team produces

boost the patient's immune

a wide range of training-related

system, and then infusing the videos ranging from task-based

cancer-fighting compound

instruction, to process overviews,

back into the patient. Each

company orientations, and more.

batch was customized for each

For Dendreon, Quick Start's

patient. There was no margin video production capabilities

for error.

addressed a vital need.

To capture the proper

At the time of Dendreon's

techniques for carrying out startup, a company manufacturing

the process, bringing video specialist assisting with the shoot,

equipment into the plant

said, "A video like this has been on

9

Quick Start training at

ictasninp-hrooduusecephroigdhu-cqtuioanlitsytuvdidioe.o

jeopardized the safety and quality our list for years. This has been, I of the potentially life-saving treat- would say, a dream come true."

gIEnuxtaiedmreapscletiCvaespeaSrttuicdyip2a:nt

Quick Start News g 2020

IN 2012, GEORGIA LANDED IT'S LARGEST biomanufacturing

project in decades. Baxter Inc. chose a location 45 minutes east

of Atlanta to invest more than $1 billion in a plasma fraction-

ation plant to make therapeutics for conditions like hemophilia

and immune deficiency. Eventually, the facility was acquired by

Takeda, which operates the biomanufacturing plant today.

Along the way, Quick Start developed dozens of interactive

training modules covering the fundamentals of bioscience,

biotechnology and biomanufacturing. The modules were made

available to trainees online through secure connections that

allowed progress checks to be collected in a back-end database.

The training modules incorporated video, audio, photog-

raphy, animation and interactive programming, all developed

in-house at Georgia Quick Start. "It was a challenging undertaking," says Philip Gibson,
director of the Quick Start-operated Georgia BioScience Training Center. "But we pulled it off without a hitch, and now

mtQrauoiidncukinleSgsta.writthcaintsamlsaondyecvuesltoopmsiezceudretroaninliinneg

we have this tremendous resource for training in biotechnology."

Feature
Hot Stuff Quick Start helps Rinnai heat up its startup making tankless water heaters

www.GeorgiaQuickStart.org

10

Rinnai America manufactures tankless water heaters at its temporary facility in Griffin, Ga. Quick Start

has provided training for all its employees since production began in 2018.

Quick Start News g 2020

When Rinnai Global's Japanese as it flows through the unit, brazers saw the skill level of providing what amounts to a

their American counterparts, they were surprised. Thanks to Quick

ceaseless flow of hot water as well as cost savings.

Quick Start-trained employees were sent to Japan, where they

Start training, Rinnai's American

"Every one of our employees

the water heater.

workforce

gets 96 hours of

At the end of Quick Start train-

easily exceeded

Quick Start training ing, new hires understand how to

expectations.

before they build a build the entire water heater, not

Japan-based

single unit," says Bob just the one assembly area they will

Rinnai, which man-

Potts, plant manager be assigned, giving Rinnai flexibility

ufactures tankless

for Rinnai America for cross-training. "We want all of

water heaters for

in Griffin.

our employees to know every aspect

both the commer-

Quick Start also of assembly," he says, "and with

cial and residential

provided customized Quick Start, they do."

markets, has a

assembly training

Another aspect of the Quick

temporary manu-

on the tankless units, Start training was brazing training.

facturing facility

which allows new

Brazing differs from welding in that

in Griffin, with

employees

plans to begin construction of a permanent facility

A completed tankless water heater at the Rinnai manufacturing facility in Griffin.

to assemble and disassemble the

"... because of ... Quick Start training, we stopped training and

at a nearby greenfield at Lakes of Rinnai units. The trainees Green Valley later this year. Tankless learn to identify the names

actually worked on live production."

water heaters differ from traditional and functions of the

-- BOB POTTS, PLANT MANAGER

water heaters by heating the water major subassemblies of

FOR RINNAI AMERICA

Feature
Below: Quick Start has several training modules at the Rinnai America plant in Griffin.

www.GeorgiaQuickStart.org

11

Quick Start News g 2020

impressed their Japanese counterparts with their brazing skills.

it does not involve melting the work pieces at high temperatures. Potts was impressed with Quick Start's training on brazing techniques.
"Each employee gets 16 hours of brazing training," Potts explains. A select few employees got the initial brazing training then went to Japan for a week of visionary training. "Brazing is recognized [at Rinnai's
Japan facilities] as the most critical element of our production. In Japan they only allow a few people to braze."
But Quick Start's training meant
the first team of Rinnai America

workers were

brazing in the

Japanese plant

within a week, he

says. The Japanese A Quick Start instructor oversees trainees at Rinnai.

brazers thought the American

training was going to focus on

counterparts would take two weeks work skills, and we did that... but

to be further trained in brazing

Quick Start's soft skills training is

skills, Potts says. But because of

what's helping people be most suc-

"the experience they had with

cessful to integrate into our team,"

Quick Start training, [the American Potts says.

team] stopped training and actually

Rinnai America opened its

worked on live production."

Griffin plant June 20, 2018 on time

Not only are

and under budget

Rinnai employees

thanks to the train-

learning hands-on

ing from Quick

skills, Quick Start

Start, he says. On

is also providing "soft skills," such the first days of production, Rinnai

as communication training and

expected to produce 35 units, but

conflict resolution.

produced 73 because of the Quick

"I really thought most of the

Start training, he adds.

75 Fifth Street NW, Suite 400 Atlanta, GA 30308-1022

Quick Start partners pitch in

AT LEAST THREE OF QUICK START'S PARTNER COMPANIES have risen to the occasion and begun producing personal protective equipment at their plants around Georgia to help fight the COVID-19 pandemic.
Kia Motors Manufacturing Georgia (KMMG) in West Point, Ga., Pratt & Whitney Columbus, and Nivel Parts & Manufacturing's plant in Cairo, Ga., have all made needed medical supplies for hospitals in Georgia and elsewhere.

Pratt & Whitney Columbus manufactured and shipped headband and chin pieces for use in over 25,000 face shields provided to medical workers by Raytheon Technologies. With a recent delivery of a 3D printer, the Pratt & Whitney Columbus team installed, loaded and began shipping 3D parts in early April.

KMMG transformed a portion of its U.S. plant into a specialty production area and has delivered a supply of more than 50,000 medical use face shields to the Georgia Emergency Management Agency.

Nivel Parts & Manufacturing, North America's largest independent provider of golf car aftermarket parts and accessories, took delivery of donated fabric at its Cairo operations, and in partnership with Grady County EMA, made more than 1,000 face masks for the local community and area hospitals, including Tift Regional Medical Center in Tifton, Ga.