- Collection:
- Georgia Government Publications
- Serial:
- Georgia Enterprise Technology Services (GETS) update.
- Title:
- Georgia Enterprise Technology Services (GETS) update, Vol. 3, Issue 4 (Apr. 1, 2011)
- Creator:
- Georgia. Technology Authority
- Contributor to Resource:
- Georgia. Technology Authority
- Publisher:
- Atlanta, Ga. : Georgia. Technology Authority
- Date of Original:
- 2011-04-01
- Subject:
- Georgia Enterprise Technology Services--Periodicals.
Georgia Technology Authority--Periodicals.
Georgia Technology Authority--fast
Information technology--Georgia--Periodicals.
Information technology--fast
Georgia--fast--https://id.oclc.org/worldcat/entity/E39QbtfRqxTprd8K9cKJmxr4Wc
Georgia Government Documents--Serial - Location:
- United States, Georgia, 32.75042, -83.50018
- Medium:
- publications (documents)
- Type:
- Text
- Format:
- application/pdf
- Description:
- Began with: Volume 2, issue no. 1 (January 8, 2010); ceased with: Volume 5, issue no. 10 (October 8, 2013).
One issue only published for November 2010?
Volume 2, issue no. 1 (January 8, 2010); title from PDF caption (Georgia Government Publications database, viewed August 7, 2019).
Volume 5, issue no. 10 (October 8, 2013) (Georgia Government Publications database, viewed August 8, 2019). - External Identifiers:
- Call Number GA T450 .P1 E5 3/4
- Metadata URL:
- https://dlg.galileo.usg.edu/id:dlg_ggpd_i-ga-bt450-b-pp1-be5-b3-s4-belec-p-btext
- Digital Object URL:
- https://dlg.galileo.usg.edu/do:dlg_ggpd_i-ga-bt450-b-pp1-be5-b3-s4-belec-p-btext
- Language:
- eng
- Holding Institution:
- University of Georgia. Map and Government Information Library
- Rights:
-
Georgia Enterprise Technology Services (GETS) Update
Volume 3, Issue No. 4
April 1, 2011
In This Issue
New emphasis on backup and recovery
Support for asset management
Briefly...
Quick Links
GETS agency business leaders to be surveyed next month
What the state's IT enterprise has achieved in the two years since service transition - with your input and participation - continues to be groundbreaking. Still, we know that issues remain, and we are working with our service providers to address them. For example, in this issue of GETS Update, you'll read about new tools to strengthen backup and recovery and support asset management.
As always, we listen to what you tell us, good and bad, about your experience. Next month, business leaders in GETS full-service agencies will receive their first semi-annual customer satisfaction surveys for 2011. The second survey will go out in November. The annual executive survey, which goes to agency heads, will be distributed in August.
Previous Newsletters
GTA Website
GETS Customer Resource Center
GETS Financial and Billing Resource Center
GETS FAQs
If you receive a survey, I encourage you to take a few minutes to complete it. Your input is important, and the survey doesn't take long. Scores from the 2011 business leadership surveys will be used along with results from other surveys to calculate the annual service level agreement (SLA) for overall GETS customer satisfaction.
Surveys are conducted by a third party, the University of Georgia's Carl Vinson Institute of Government. Your GTA Service Delivery Consultant will be happy to answer any questions you have about any of the GETS customer satisfaction surveys.
Thank you for your support.
Calvin Rhodes State Chief Information Officer GTA Executive Director
New emphasis on backup and recovery
Backing up servers in GETS full-service agencies throughout the state's IT enterprise is tedious, painstaking work, requiring attention to each drive on each individual server. The success rate on backed up servers has been above 98 percent, and it is important to prevent any loss of data.
IBM is installing a new reporting tool that will increase recoverability of data and provide critical information. The tool, called Bocada, will enable technicians to instantly view successes and failures, the root cause of failures and backup performance. Bocada identifies repetitive failures, allowing technicians to drill down to identify the underlying cause.
It is already installed at DJJ, OPB, DBHDD, DOR, GBI and GTA and is slated for installation in all GETS full-service agencies this month. The next step is to begin developing the necessary reports for the tool. Bocada reports backup successes and failures in centralized data centers; reporting for remote offices will continue to follow current reporting practices.
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Support for asset management
Accurate tracking of physical assets throughout their lifecycle is the aim of a targeted asset management effort. Acting as data detectives, an IBM team has been examining processes to identify problems and close gaps so that GETS agencies will have reliable, correct information about the end user computing (EUC) assets they have.
In addition to processes, the effort focuses on data reconciliation, agency information updates (locations, cost codes), and user updates. Data gathering will be enhanced by the EUC Asset Collection Tool (ACT), which will be deployed through Dell Desktop Manager (DDM). Already piloted at GTA, the tool will be used to gather missing data, such as user IDs and green tag numbers, for EUC devices. The IBM team will hold a meeting with agencies this month to share more information.
If you have questions, please contact your GTA Service Delivery Consultant or GTA Asset Manager Scott Young at Scott.Young@gta.ga.gov or 404.463.2907.
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Briefly...
Service Catalog enhancement
Beginning April 4, agencies will be able to order as many as 50 voice lines through the Service Catalog (OrderNow!), up from the current maximum of 20. Questions about the new voice line ordering process can be e-mailed to AT&T's Greg Bowman (gb2976@att.com).
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We welcome your comments about service delivery, the state's IT transformation and related topics.
You can submit comments online or call our toll-free number to leave a recorded message.