- Collection:
- Georgia Government Publications
- Serial:
- Georgia Enterprise Technology Services (GETS) update.
- Title:
- Georgia Infrastructure Transformation (GAIT) 2010 update, Vol. 1, Issue 5 (Mar. 31, 2009)
- Creator:
- Georgia. Technology Authority
- Contributor to Resource:
- Georgia. Technology Authority
- Publisher:
- Atlanta, Ga. : Georgia. Technology Authority
- Date of Original:
- 2009-03-31
- Subject:
- Georgia Enterprise Technology Services--Periodicals.
Georgia Technology Authority--Periodicals.
Georgia Technology Authority--fast
Information technology--Georgia--Periodicals.
Information technology--fast
Georgia--fast--https://id.oclc.org/worldcat/entity/E39QbtfRqxTprd8K9cKJmxr4Wc
Georgia Government Documents--Serial - Location:
- United States, Georgia, 32.75042, -83.50018
- Medium:
- publications (documents)
- Type:
- Text
- Format:
- application/pdf
- Description:
- Began with: Volume 2, issue no. 1 (January 8, 2010); ceased with: Volume 5, issue no. 10 (October 8, 2013).
One issue only published for November 2010?
Volume 2, issue no. 1 (January 8, 2010); title from PDF caption (Georgia Government Publications database, viewed August 7, 2019).
Volume 5, issue no. 10 (October 8, 2013) (Georgia Government Publications database, viewed August 8, 2019). - External Identifiers:
- Call Number GA T450 .P1 E5 1/5
- Metadata URL:
- https://dlg.galileo.usg.edu/id:dlg_ggpd_i-ga-bt450-b-pp1-be5-b1-s5-belec-p-btext
- Digital Object URL:
- https://dlg.galileo.usg.edu/do:dlg_ggpd_i-ga-bt450-b-pp1-be5-b1-s5-belec-p-btext
- Language:
- eng
- Holding Institution:
- University of Georgia. Map and Government Information Library
- Rights:
-
Georgia Infrastructure Transformation (GAIT) 2010 Update
SPECIAL EDITION, Issue No. 5
March 31, 2009
Quick Links Previous Newsletters
GTA Website
GAIT FAQs
Milestones April 1
Tomorrow is the day: Service commencement with IBM
All of the work we have accomplished together has brought us to this point from developing the RFP to negotiating the contract and building the Service Management Organization to ensure that your agency receives the services you need.
We continue to do all that we can to ensure as smooth a transition as possible. IBM has set up a Commencement Control Center to provide an immediate response to any critical issues that arise during the first few days of the transition.
Staffed by IBM and GTA, the center is operating from March 30 through April
IBM begins providing IT Infrastructure Services
Georgia Enterprise Technology Services (GETS) portal launches with OrderNow! (service catalog) for solution requests and end-user computing equipment
April 20
Chargeback (invoicing) for IT Infrastructure Services launches on GETS portal
May 1
10, from 7 a.m. until 7 p.m. Twice each day, the center is polling agencies via conference call to determine whether any issues are unresolved and holding executive briefings with leadership from IBM and GTA.
During the first couple of weeks, agency heads and agency leads can contact the control center if they experience a critical issue that cannot be resolved with normal practices or has not been resolved in a timely manner. Agency leads have received complete information about contacting the control center.
Anyone who experiences a computer problem should continue to follow routine reporting procedures. If you have questions, please contact your Service Delivery Consultant.
As we move forward, we will begin to change the way we escalate issues, adjusting our processes to align with industry standards. We understand that it will take some time for everyone to become acclimated to the new processes, and we will do our best to help.
AT&T begins providing Managed Network Services
Voice services available through OrderNow! (service catalog) on GETS portal
June 1
Statewide Service Desk with 24/7/365 coverage launches
Maximo for service ticket tracking launches on GETS portal
Point-of-service surveys begin for Statewide Service Desk
Thank you for your ongoing support.
June 10
Patrick Moore State Chief Information Officer GTA Executive Director
Chargeback (invoicing) for Managed Network Services launches on GETS portal
View All Milestones
We welcome your comments and questions about service transition and the state's IT transformation.
Submit your comment or question
Email Marketing by