Georgia Infrastructure Transformation (GAIT) 2010 update, Vol. 1, Issue 4 (Mar. 20, 2009)

Georgia Infrastructure Transformation (GAIT) 2010 Update

Issue: No. 4

March 20, 2009

In This Issue

Readiness training prepares agency staff

New portal will offer access to key services

Advisory Council giving agencies a voice

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12 days until commencement for IT infrastructure services
Service commencement with IBM is now only 12 days away. Transition and transformation plans are being refined, processes are being implemented, advisory groups are meeting and training is continuing.
More than 200 GTA and agency staff have already participated in IBM's service commencement readiness training, and their response has been positive. Participants also had an opportunity to attend an open forum and ask questions about what they have learned. More face-to-face workshops and webinars are taking place, covering topics such as using the new service catalog and placing orders.
We will have challenges during this transformation, but we and IBM have taken every step we can to ensure that we are prepared and ready for service

GTA Website Milestones

commencement. I am confident the hard work that has brought the project this far will see it through.
Patrick Moore State Chief Information Officer GTA Executive Director

April 1 - IBM begins providing IT Infrastructure Services
April - AT&T service pilot

Service commencement readiness training prepares agency staff
IBM has been conducting training throughout March to make sure key agency staff are ready for service commencement on April 1. The face-to-face workshops and webinar sessions were designed to communicate critical process changes and offer information to support success from the first day of service commencement.
The training covered a lot of ground, including:
q Day 1 Readiness q Guiding Principles q IBM's Interim Services Plan q Review of Critical Processes q Day 1 Organization Chart
More than 200 people participated in the sessions. All participants who completed surveys found presenters to be knowledgeable, and 80 percent indicated they would recommend the training to others. An audio replay and slide presentation from the service commencement training is being made available online to agency leads and other staff.
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New portal will offer access to key services

May 1 - AT&T begins providing managed network services
June 1 - Statewide Service Desk with 24/7/365 coverage launches
View All Milestones
Upcoming Training Opportunities
Portal Service Catalog Agency Training
Mon, March 23
Wed, March 25 Fri, March 27 Mon, March 30 ____________
Portal/GSMRT (Chargeback) Train-
the-Trainer
Tues, March 24 Wed, March 25 Thurs, March 26

A web portal set up by IBM will provide agencies with easy access to key services. Authorized agency personnel will use the Georgia Enterprise Technology Services (GETS) portal to access services available through IBM applications:
q Service Catalog - Orders can be submitted from a predefined hardware-only catalog. Customers will be able to view and approve orders.
q Chargeback/TUAM (Tivoli Usage and Accounting Manager) - Users can find information about resource usage and costs.
q GSMRT (Global Systems Management Reporting Technology) - Users can find service level reports and other operational reports.
q Maximo - Users can track service tickets.

For more information, contact your GTA Service Delivery Consultant

The GETS portal requires an IBM services ID and password. IBM is providing training on the GETS portal and working with agencies to register authorized staff for user IDs. GTA's service delivery consultants can also provide assistance in securing access. The Service Catalog will be available at service commencement on April 1, but other services will be added to the GETS portal at later dates.

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Advisory Council giving agencies a voice in service delivery

We have long pointed to agency involvement as a success factor for GAIT 2010. From drafting the RFPs to preparing for the transition, agencies have played an important role.
Ensuring agencies continue to have a strong voice is the reason for the Agency Advisory Council, part of the governance structure for GTA's Service Management Organization.
The council has a clear purpose:
q Serving as an interactive communications forum to promote the ongoing effectiveness of service delivery
q Monitoring and reviewing key initiatives, progress and lessons learned from GTA, GTA customers and service providers' initiatives
q Identifying opportunities for cross-agency collaboration related to services and facilitating successful implementation of new initiatives between GTA customers
The council, which meets every other week, includes representatives from GTA, IBM and AT&T along with agency leads, CIOs and other staff as needed. The council's focus right now is on service commencement readiness and collaboration between agencies and service providers. Other roles will include:
q Providing advice, counsel and feedback q Making recommendations regarding services, including strategies to
r improve ongoing operational efficiency r ensure high-level customer satisfaction r lower costs r add or refine services to meet changing needs
q Responding to requests for assistance q Collaborating to improve technology and operational planning and deployments Back to top

We welcome your comments and questions about the upcoming service transition and the state's IT transformation. Submit your comment or question
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