- Collection:
- Georgia Government Publications
- Title:
- Consumer advisory [Dec. 7, 2006]
- Creator:
- Georgia. Public Service Commission
- Contributor to Resource:
- Georgia. Public Service Commission
- Publisher:
- Atlanta, Ga. : Georgia. Public Service Commission
- Date of Original:
- 2006-12-07
- Subject:
- Georgia
- Location:
- United States, Georgia, 32.75042, -83.50018
- Medium:
- publications (documents)
- Type:
- Text
- Format:
- application/pdf
- External Identifiers:
- Call Number GA P800 .P1 C6 2006/12-7
- Metadata URL:
- https://dlg.galileo.usg.edu/id:dlg_ggpd_i-ga-bp800-b-pp1-bc6-b2006-s12-h7-belec-p-btext
- Digital Object URL:
- https://dlg.galileo.usg.edu/do:dlg_ggpd_i-ga-bp800-b-pp1-bc6-b2006-s12-h7-belec-p-btext
- Language:
- eng
- Holding Institution:
- University of Georgia. Map and Government Information Library
- Rights:
-
Contact: Bill Edge Phone 404-656-2316 Fax 404-657-3020
Georgia Public Service Commission
244 Washington St S.W. Atlanta, Georgia 30334 Phone: 404-656-4501 Toll free: 800-282-5813
For Immediate Release
4-05
Consumer Advisory
Commission Investigating Complaints against Buzz Telecom
Atlanta, December 7, 2006 The Georgia Public Service Commission is investigating complaints of slamming and fraud against Buzz Telecom, a Merrillville, Indiana based long distance service provider. Buzz Telecom received a permanent resale certificate to operate in Georgia in March 2004.
Slamming is the changing of consumers' local or long distance service provider without their approval. Slamming is a violation of both state law and Commission rules. Several other states, including Ohio and Kentucky, are also investigating complaints against Buzz Telecom.
Consumers who believe they have been slammed should take the following steps:
Contact your local exchange carrier to determine if your long distance service has been switched without your authorization. If it has, ask to be switched back to your preferred long distance service provider.
Ask your local exchange carrier to place a PIC freeze on your long distance service to assure that your service cannot be switched without your explicit consent.
Call the Public Service Commission to file a slamming complaint.
If your service has not been switched, but you are receiving bills from this company, call the Public Service Commission to file a complaint. Disputing the charges releases the consumer from any obligation to pay the charges until the dispute has been resolved.
Consumers may contact the Commission by e-mail, fax, letter or telephone as listed below.
E-mail: Gapsc@psc.state.ga.us Fax: 404-656-2341 Telephone: 404-656-4501 (metro Atlanta) or 1-800-282-5813 (outside metro Atlanta) Mail: Georgia Public Service Commission
Consumer Affairs 244 Washington St. S.W. Atlanta, Georgia 30334
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