The Georgia statement, Georgia. Merit System, Vol. 9, no. 4 (Winter/Spring 2007)

News, policies and trends for state government employees.
Statement VOLUME 9, NO. 4 / WINTER-SPRING 2007 Published quarterly by the Georgia Merit System

Moving New Georgia Forward
Governor Perdue's Message To State Employees

"

"Our 2008 budget addresses recruitment and retention issues,

Georgia. Out of their willingness to serve, we were able to create the Commission for a New Georgia which would bring a fresh perspective to the way state government runs. Since the commission was founded, it has recommended 74 actions to make our

and contains increases government more efficient and customer friendly.

for performance pay.

In July 2006, we became the first state to

launch a customer service initiative, and we

are making real progress that should make

We took office in 2003 with a clear directive from the citizens across this state to transform state government and refocus

us all proud. The Commission for a New Georgia focused on call centers because they are the public's main line to government. Every year the state's 27

it on its customers: the people of Georgia. Since our call centers handle 9 million phone calls, but we

first day in office we committed to making Georgia found out that the state was not handling the calls as

government faster, friendlier and easier. I would like well as we could, and in a manner that our customers

to thank you for your work in striving toward this

deserve.

goal.

Nine hundred thirty-thousand calls were mis-

One of the first things we did when we took

routed, over 10 percent were not answered, up to

office was tap some of the best business minds in the 62 percent were abandoned, and folks were left on

state and ask them to work with us and create a New hold for up to 56 minutes. We knew we had to do

better, and now after a lot of hard work, we have a true success story. In the last year, the average speed to answer a call has dropped from 4 minutes and 42 seconds to 1 minute and 39 seconds. Time on hold was reduced by 65 percent and 500,000 more callers got through. We did all this with the same amount of staff and spending the same amount of money.
Overall we've saved three minutes per call. When you take into account that we receive 9 million calls a year that means we've saved Georgians 450,000 hours, or 56,200 work days, or 11,250 work weeks from being on hold.
Focusing on call centers was not the only thing our administration and the Commission for a New Georgia have done. The commission's recommendations have resulted in savings for the state. For example, we have reduced the state fleet by 1,867 vehicles. And we have generated $8.9 million by selling surplus equipment including selling a state plane on eBay for almost $850,000, and $20 million by selling surplus real estate. These are
see Moving New Georgia Forward page 2

Governor Perdue's recent appointments

In November,

Governor Sonny

Perdue announced the

appointment of Ed

Holcombe as his new

chief of staff for the Office

of the Governor. Holcombe

joins state government after a 39-year tenure with

Ed Holcombe

Raymond E. Stevenson, Jr.

Sid Johnson

Ken Stewart

Georgia Power.

Raymond E. "Steve" Stevenson, Jr.

was appointed commissioner of the Georgia

Merit System of Personnel Administration.

Prior to joining the Merit System, Stevenson

worked for the BellSouth Corporation.

Sid Johnson was appointed the director

of the Governor's Office of implementation. Johnson has served as the deputy director of

Bob Keller

Judson Turner

Patrick Moore

Implementation since August 2004.

In December, Ken Stewart was appointed commissioner of the Georgia Department of

Economic Development. Previously in 2004, Perdue appointed Stewart as commissioner of the

Georgia Forestry Commission.

In January, Governor Perdue appointed Bob Keller to the State Board of Pardons and

Paroles. Keller served as chairman and executive counsel of the Prosecuting Attorneys Council

of Georgia. Also this January, Judson H. "Jud" Turner was appointed Executive Counsel of

the Governor's Office. Turner previously served as the Governor's deputy executive counsel.

In February, the Governor appointed Patrick Moore as executive director of the Georgia

Technology Authority (GTA). Moore served as GTA's interim executive director for five

months. Prior to joining GTA, Moore served as the deputy chief operating officer for the

Governor's Office.

TeamWorks

A New Feature on Team Georgia Connection

The Georgia Merit System and State Accounting

Office, in partnership with Team Georgia, are pleased

to announce "TeamWorks," as a new feature on Team

Georgia Connection. Whether you're researching

your benefits options, reviewing your pay statement,

updating your personal information, looking to learn a

new skill, or are interested in improving your personal

well-being, TeamWorks is here to help. This Web site

provides self-service and human resources tools and

information for employees, managers and supervisors,

job seekers, and HR professionals.

As of March 19, 2007, TeamWorks allows access

to state government administrative services on-

line, including enhanced self-service functionality.

Implementation of this new feature includes the

following benefits:

Integrates the self-service applications into the Team

Georgia Connection website

Improves the look and feel; simpler self-service

navigation

Improves change password/forgot password

functionality

Provides Single sign-on to the Human Capital

Management (HCM) Application and HCM Query

Database

The long-term vision is to expand the TeamWorks

feature to provide access to PeopleSoft Financial and

Procurement applications for finance and procurement

management.

continues on page 12

Page

The Georgia Statement

"

Moving New Georgia Forward
continued from front page

just a few examples

"Thank you for all that we have accomplished.

of the savings that have resulted from the commission's recommendation. Following the

leadership of the commission, agency heads are also looking

at ways they can save money. This edition of the "Georgia

Statement" includes an article that spotlights how Commissioner

Brad Douglas and the Department of Administrative Services

are finding cost-savings in the agency.

The commission has done more than just save the state

money; it has created a work force better able to serve. One of

the initiatives of the Commission for a New Georgia has been

the creation of the Georgia Leadership Institute. We know that

25 percent of senior administrators are scheduled to retire over

the next few years. The Leadership Institute is helping the state

prepare new leaders for the future. It builds our bench strength

of principle-centered, customer-focused, and results driven

administrators.

One of our top goals as an administration is to make state

government service competitive with the private sector. In

this issue, you will read about a survey of 13,000 state workers

that was recently conducted by the Georgia Merit System. We

recognize the changing needs of the new workforce and are

looking at ways to meet them. Our 2008 budget addresses

recruitment and retention issues, and contains increases for

performance pay. It also includes raises for all state employees.

Another issue we hear a lot about is what will happen

to retiree benefits. Last year the Governmental Accounting

Standards Board issued new accounting standards that changed

the way that states account for the future costs of retirees. In

addition to pension costs, the state must also account for the

future costs of other post employment benefits like health

care. My budget recommendation for this year includes $100

million to begin to address retirees' future health care costs.

This is a clear signal that we will responsibly address our future

commitments. We are also putting in an additional $176 million

into the state health benefit plan to help keep costs as low as

possible for state employees.

We have governed in a fiscally responsible way, making

Georgia one of nine states to have the highest possible bond

rating. We will continue to govern in a way that allows us to

meet our commitments.

We are making great strides in creating the New Georgia. It

has been an honor to serve with all of you and make government

more responsive to the needs of the people. Thank you for

all that we have accomplished. We should be proud of our

efforts but know that we should re-double them in serving our

customers: the people of the great state of Georgia.

Young, new state employees prefer
increased pay over retirement benefits
Initial findings from a survey of state employees show younger workers, and workers who are new to state government, favor increased pay over pension benefits. The survey compiled results of 13,000 of the state's 84,114 full-time, benefit eligible employees. Preliminary findings of the survey, conducted by Mercer Human Resource Consulting suggest: Many state workers are dissatisfied with pay Pay for performance was of greater importance to:
> Younger employees who are identified as under 30 years old > Employees earning less than $35k a year who represent 62 percent of the State's workforce Eighty-two percent feel their pay is not competitive to private sector Employees view the current pay-for-performance system as weak and ineffective
Results of the employee survey also show state workers are divided in their opinions by age. Younger workers are more concerned about a bigger paycheck than retirement benefits, and are willing to exchange certain rewards/benefits for greater take-home pay. Younger workers are also more mobile and self-reliant, expecting to either provide their own retirement savings or take it with them in the form of a 401k as they switch employers. They also want to be paid more for contributing more to the job, and they want a chance to get promoted.
Because the state is accountable to taxpayers and Georgia citizens, many workers who accept state employment are motivated by a commitment to public service while understanding salaries lag behind market parity. However, when the state's total benefits package, including retirement, is calculated, employees fair well when compared to the general market.
In today's workforce climate, many employers, both public and private, will employ a multigenerational workforce. Generation Xers and Nexters value worklife conveniences, benefit choices and retirement portability, while Traditionalist and Baby Boomers commonly value security in jobs and benefit options, especially retirement. To remain an employer of choice, organizations will need to broaden organizational strategies to appeal to varying sets of values, attitudes and compensation expectations.
Governor Sonny Perdue's administration recognizes the changing needs of the new workforce and is looking at ways to keep the state competitive with the marketplace. To attack the issue, the state could have two or more different benefit packages. "We're not going to do anything to current employees who are members and vested in the retirement system," says Steve Stevenson, Commissioner of the Georgia Merit System. "But, we could make state pay more attractive and finance it by trading off retirement benefits for new and less tenured employees."
Governor Perdue has also made expansions to the pay for performance program a priority, and is requesting more money in next year's budget for mangers to use in rewarding strong performers with incentive pay on top of the annual three percent increase.
The full compensation and benefits study, which was commissioned by the Georgia Merit System, is scheduled for release in July 2007.


Statement

VOLUME 9, NO. 4 / Winter-Spring 2007
CONTENTS
2 Employees prefer pay over retirement benefits
3 Peach State Reserves has made BIG changes
3 Employees' Retirement System improving service
3 Georgia Games athlete registration available on line
4 GEFA wins the Georgia Oglethorpe Award for performance excellence
11 Georgia Leadership Institute: Building the State's bench strength

DEPARTMENTS
3 Technology: Is technology stealing family time?
4 Procurement: Department of Administrative Services
4 Vocabulary: Special Edition 5 Retirees 9 Let's Hear It! 9 Workforce Tip 11 Wellness 9 Money Matters: Controlling
credit card debt 10 Government Spotlight:
Governor's Office of Customer Service

The Georgia Statement

Volume 9, Number 4

State Personnel Board Geri P. Thomas, Chair Hal Roach, Jr., Vice Chair Claybon J. Edwards, Member Robert R. Joseph, Member Norman Bennett, Member

Georgia Merit System Raymond E. (Steve) Stevenson, Commissioner Deborah Williams, Managing Editor Carletta Henderson-Youngs, Editor Cleveland Clements, Copy Editor

Contributing Writers Governor Sonny Perdue
Commissioner Brad Douglas, Department of Administrative Services Commissioner Joe Doyle, Office of Customer Service Megan Schum, Employees Retirement System Kristin Kirby, Georgia Games Commission
Glendale Jones, Georgia Environmental Facilities Authority Justine Holcomb, Governor's Office of Customer Service

The Georgia Statement is published quarterly for state employees by the Commissioner's Office of the Georgia Merit System. If you wish to submit comments or need to correct a distribution problem/address, contact Editor, The Georgia Statement, 2 M. L. King Jr. Drive SE, Suite 504 West Tower, Atlanta, GA 30334, call 404-657-0375, or Commissioner's Office at www.gms.state.ga.us/contact. If you have a disability and need this material in an alternative format, notify the Editor at the above address, or for TDD Relay Service only: 1-800-255-0056 (text telephone) or 1-800-255-0135 (voice). This publication is accessible on our website: www.gms.state.ga.us.

The Georgia Merit System is an Equal Opportunity Employer.
Article submissions for the spring 2007 issue should be sent to chenderson@gms.state.ga.us no later than May 4.

The Georgia Statement

Page

Have you heard? Peach State Reserves has made BIG changes!

Peach State Reserves (PSR) has added new features, new benefits, and a completely revamped investment lineup to make it easier for you to grow the future you imagine. Whether you've been saving for years, or are just thinking about getting started, PSR now has the tools you need to help you prepare for the retirement you envision.
To make it really easy to invest, PSR now offers a series of Lifecycle Funds, focused on target "maturity dates." You select a fund with a maturity date closest to the time period when you expect to enter retirement, or to begin making withdrawals. The fund then does the rest. The Lifecycle funds are designed to help you build value in the early years, and protect that value as you approach retirement. PSR has also replaced the current mutual fund lineup with an array of investments that offer complete asset class coverage, including a new Bond fund. The Fixed Income Option is still available, but with a new name - the "Stable Value Fund." PSR continues to offer a SelfDirected Brokerage Account option for those who prefer to have access to a broader selection of investments, such as individual stocks, bonds and over 9,000 mutual funds. Please make sure you read all fund information prior to

investing. Such information may be obtained by calling 1-866-MY GA PSR (1-866-6942777) or at http://myGApsr. csplans.com.
With the new PSR you can enroll online using your secure Personal Identification Number (PIN) and manage your account much more efficiently. You can also change, stop or restart your contributions at any time and manage your beneficiary designation online. You can receive email notification of transaction confirmations and get personalized investment performance by generating your own account statements for any time period with a start date of December 27, 2006. You can even download your account data to Quicken and Microsoft Money.
PSR also now brings you personalized, professional, objective investment advice. CitiStreet Advisor Service, powered by Financial Engines, provides investment advice and planning to help you achieve your retirement goals. There are two levels of service offered. The first level of service is included in the cost of the quarterly fee to all participants and includes two web-based tools. With the Personal Retirement Guide, you can model different savings and investment options and view the outcomes. This tool can help you make more informed investment decisions. The Personal Online Advisor, based on your input, will display a retirement forecast of your current investment choices, and make investment

and savings recommendations. Representatives can assist you over the phone with utilizing these valuable tools.
The second level is a feebased account management service. This full-service option is for those who would prefer to have an investment professional proactively manage their PSR account. Participants who elect this level of service benefit from ongoing assessments of your progress, periodic proactive recommendations, and automatic tools to keep you on target. After your initial free consultation, you can decide whether to enroll in the ongoing account management service.
New Plan Consultants are available to educate employees statewide about PSR and assist you with various features of the plan. CitiStreet, a leader in the financial services industry, is the new recordkeeper for PSR and is also responsible for participant communication. They bring to PSR greater online functionality to help you better manage your account, a complete array of educational tools and resources to help you learn how to be a better investor, and access to investment guidance and professional, unbiased advice.
Log on to the new PSR Web site at http://myGApsr. csplans.com, or call the PSR Information Line at 1-866MY-GA-PSR (1-866-694-2777), Monday Friday, 8:00 a.m. 8:00 p.m. to experience first hand all of the exciting new features and benefits that PSR has to offer.

Employees' Retirement System Improving Service
Get Ready for P.A.R.I.S.
The Employees' Retirement System of Georgia (ERSGA) is on its way to PARIS and we want you to come along with us! No not that PARIS! We're talking about the new Pension and Retirement Information System that will enable ERSGA to do a better job for our customers.
In 2003, ERSGA determined that the agency needed a new, more efficient method of providing services to its members to meet and exceed the needs of State of Georgia retirees today and in the future. In order to accomplish this goal, ERSGA began creation and implementation of the Pension And Retirement Information System (P.A.R.I.S.) in 2004. Currently, ERSGA is testing the system and the results are looking great! You'll be hearing more about P.A.R.I.S. as ERSGA prepares to convert to the new system in mid-2007. Here are some of the benefits of P.A.R.I.S.: Improve and increase self-service functions by enabling
employers, members, and retirees to transact business online. Improve system workflow and increase work efficiency by providing staff members with the tools they need to better serve customers. Improve timeliness of responses to members' inquiries by accelerating turnaround time for customer response.
How does P.A.R.I.S. affect me?
P.A.R.I.S. means data available to you on demand. P.A.R.I.S. means satisfied members, retirees,
beneficiaries and partners. P.A.R.I.S. puts service back into the term "government
service".
Technology
Is technology stealing family time?

Georgia Games athlete registration available online

The 2007 Georgia Games Championships will be held in Greater Metro Atlanta, July 13-22, 2007. Georgia Games Championships are an Olympic style sports festival attracting more than 10, 000 athletes from various backgrounds, ages and skill levels from 139 of Georgia's counties. This year will mark the 17th year of our Championships. Athlete registration to participate in the more than 45 different sports that the Commission offers is now available online. The new online registration system will make it easy to register from wherever interested participants have access to a computer. To get a complete list of the sports or additional information, go to www.georgiagames.org.
The Georgia Games depends on 3,500+ volunteers each year to make the Games successful. Different areas of involvement include: medical, registration, scorekeepers, timers, clock operators, hospitality and more. For more information on volunteering or participating as an athlete visit www.georgiagames.org or call us at 770-528-3580.

Areport, the "Cyber Stress" study by Kelton Research, recently found that computer and Broadband Internet usage is consuming more and more of Americans' quality time. Results show more than eight out of ten Americans depend on their home computer more now than they did three years ago. Surprisingly, the report also found 65% of U.S. consumers are spending more time with their computers than with their significant others. Although technology is consuming more time, the experiences do not rate very satisfactory. More than half of those polled describe their most recent experience as negative - anger, sadness, or alienation. The study was based on a cross section of 1,001 national Americans, ages 18 and older who had PCs and Broadband Internet access.

Page

The Georgia Statement

Procurement

Department of Administrative Services undergoes transformation

Brad Douglas, Commissioner Department of Administrative Services
How do you keep track of and understand the cost of operating one of the largest, decentralized fleets in the country? That is the formidable challenge faced by the Office of Fleet Management (OFM) in the Department of Administrative Services (DOAS). This along with the mandates to provide excellent customer service and reduce costs prompted DOAS to seek out and develop more effective tools to accomplish its customer-centric mission which is "To assist our customers by providing leadership, guidance, and reliable business services". Along with the obvious need to acquire technology solutions, there was also recognition of the need to change how business was done in some cases to fulfill this mission. A few of the changes that promise to transform the fleet office and provide an even higher level of service to state entities include: 1) Publishing a state fleet manual to be
distributed for use by state entities; 2) Developing an annual vendor evaluation
program to support a metrics-based, annual contract renewal process; 3) Leveraging private sector knowledge resources to increase cost-effective learning opportunities for fleet staff; 4) Revising the vehicle acquisition process to secure more favorable vehicle pricing and acquisition costs; 5) Raise fleet staff certification levels to enhance professional knowledge and better integrate industry-recognized standards into processes; 6) Actively pursue educational and consultation opportunities with state agencies to help them avoid fraud and waste in their fleet programs; 7) Develop and implement a state fleet council to ensure the broadest possible input from state entities in an effort to improve service and value to the state; 8) Use the new Fleet Management System, powered by Maximo and now being developed, to its greatest potential to help

manage the state's sizable vehicle fleet. These are just a few of the many initiatives that should pay dividends to the state beginning in 2007 and beyond. The staff at OFM is committed to working collaboratively with its customers to ensure that the state's fleet management operations are professional, modern, forward-looking and add value. It is focused on ensuring the full implementation of the provisions outlined in the Governor's Executive Order of January 12, 2005. One of the key directives of this wideranging executive order was to "...establish and execute a plan to reconsider the current usage and assignment of vehicles and to ensure that the greatest possible savings are achieved while responsibly managing the assignment, utilization, and maintenance of those vehicles which are determined to be necessary for agencies to properly perform their statutory duties..." While DOAS has been diligently working toward those ends since the issuance of the order, some of the necessary tools were not yet in place to fully implement it. After several years of research, preparation and program design, DOAS now seems poised to achieve its goal of full implementation of the Executive Order including the few remaining, outstanding elements not implemented previously. One of the most important new tools DOAS expects to utilize is a statewide Fleet Management System. Scheduled for implementation prior to fiscal year-end 2007, this system will allow maintenance, fuel and other operating costs to be accumulated for the entire state fleet. It will also track acquisition cost and disposal proceeds so that it will allow the State, for the first time, to assess the total cost of ownership (TCO) for the fleet. This will be a major step forward in using more and more industry-recognized standards and processes to manage the State's resources. Initially, a phased roll-out is anticipated whereby some of the inputs into the system will continue to be manual. Over time, a greater number of inputs and processes will be streamlined and automated and interfaces with other systems will be built and integrated. This will allow agencies to more efficiently gather and analyze mileage, cost, assignment, repair, acquisition and disposal data in a way never before possible in the state. It is, indeed, a new day in Georgia for the fleet community. This is an exciting time for DOAS as it undergoes transformation in each of its program areas. While it builds on its proud legacy of accomplishments, it looks to the future as even brighter and more successful than ever. These unprecedented changes will support the Governor's vision of being the "Best-managed state in the nation" by striving to be the best managed state fleet in the nation.

Test Your Vocabulary

Year in Review
As you browse the word list, many of the words will probably seem familiar. This issue, features words from the 2006 vocabulary sections. Have fun to see how many of the words you remember since you've seen them all before.

1. Assurance of manner or of action; self-possession; confidence; coolness.
2. Being of striking appropriateness and relevance; very applicable; apt.
3. Excessive talkativeness or wordiness.
4. Marked by a strong tendency in favor of a particular point of view.
5. Excessive pride in one's achievements, abilities, qualities, etc.
6. To make an earnest petition or request; to plead.
7. Characterized by or acting with speed and efficiency.
8. To explain. 9. Serving to encourage or
incite. 10. Misconduct, corruption, or
extortion in public office. 11. Ineffective; futile. 12. Extremely loud. 13. Private; confidential;
familiar. 14. Unnecessarily long; wordy 15. False; untrue

____ Hortatory \HOR-tuh-tor-ee\ adjective
____ vainglory \VAYN-glor-ee; vayn\ GLOR-ee\, noun
____ Malversation \mal-vur-SAY-shun\ noun
____ Tete-a-tete (TAYT-uh-TAYT)\ adjective
____ Expeditious \ek-spuh-DISH-uhs\ adjective
____ Otiose \OH-shee-ohs; OH-tee-\ adjective
____ logorrhea \law-guh-REE-uh\ noun
____ Explicate \EK-spluh-kayt transitive verb
____ tendentious \ten-DEN-shuhs adjective
____ Stentorian \sten-TOR-ee-uhn adjective
____ Prolix (pro-LIKS; PRO-liks) adjective
____ Mendacious (men-DAY-shuhs) adjective
____ apposite \AP-uh-zit\ adjective
____ aplomb \uh-PLOM\ noun
____ Entreat \en-TREET\ verb

GEFA wins the Georgia Oglethorpe
Award for Performance Excellence
The Georgia Environmental Facilities Authority is a 2006 recipient of the Georgia Oglethorpe Award, the state's highest level of recognition for organizational performance excellence. The Georgia Oglethorpe criteria utilizes the identical criteria of the Malcolm Baldrige National Quality Award for Performance Excellence.
The award was introduced to Georgia in 1997 through a public-private partnership and is presented annually during the Georgia Oglethorpe Annual Conference. The intent of the Georgia Oglethorpe Award is to provide to an organization a low-cost, high value assessment and actionable feedback. Taking action on the feedback will raise the performance bar for Georgia's people and organizations, making Georgia more competitive nationally and internationally. Georgia Oglethorpe also complements other economic development initiatives in Georgia as those organizations can use the Criteria for Performance Excellence to improve both their own performance, as well as the performance of organizations with which they work.
Receiving the award requires that organizations have sound processes that are broadly and deeply deployed throughout the organization. The processes are defined within six categories: Leadership, Strategic Planning, Customer and Market Focus, Measurement Analysis and Knowledge Management, Human Resource Focus, and Process Management. A seventh category, Business Results, links to the other categories and anticipates that the organization can show direct linkages between the deployed processes and the results they produce. To be an award recipient, the organization must also demonstrate a history of continuous evaluation and improvement cycles for the processes described and linked to results of the organization. In addition, organizations must be customer focused, with sound leadership values. Congratulations to GEFA for this achievement.

The Georgia Statement

Page

Congratulations to these dedicated state retirees

Submitted by Employees' Retirement System

Retirement Tidbits

Most retirement advisers recommend shooting for replacement income of at least 70% of your preretirement salary

September 2006

Name

Years of Service Department

Abbey, Lisa C

24 yrs 08 mths

Atkins, Hattie B

21 yrs 03 mths

Ayiteyfio, Rhema Joyce

16 yrs 02 mths

Banks, Freddie

28 yrs 11 mths

Barner, Debra A

34 yrs 01 mths

Bates, Terry A

29 yrs 00 mths

Beard, Richard Carroll

10 yrs 02 mths

Bethea, Mary Frances

32 yrs 10 mths

Blair Jr, Carlton W

16 yrs 09 mths

Bland, John Michael

34 yrs 00 mths

Bolston, Dorothy J

34 yrs 00 mths

Bradley, Linda S

20 yrs 00 mths

Brassel, Susan G

34 yrs 00 mths

Bronson, Gloria M

34 yrs 01 mths

Burgess, Ted L

34 yrs 01 mths

Burke, W Rose

34 yrs 00 mths

Butler, Mary Frances

34 yrs 00 mths

Caldwell, Mary Gene

20 yrs 00 mths

Canter, Jerry S

20 yrs 11 mths

Carder, Annie J

19 yrs 11 mths

Carlisle, Judy B

34 yrs 00 mths

Carter, Frances P

29 yrs 05 mths

Caton, Richard C

28 yrs 06 mths

Caviola, Carolyn J

28 yrs 07 mths

Chapman, Sharon S

17 yrs 02 mths

Chuven, Barbara E

12 yrs 04 mths

Clarkson, Billie K

34 yrs 00 mths

Cochran, Larry Mikel

16 yrs 09 mths

Coogler, Florrie J

30 yrs 08 mths

Cothran, Barbara P

24 yrs 06 mths

Courson, Pliny Ronald

25 yrs 07 mths

Crayton, Linda S

32 yrs 03 mths

Cullars, Meriam Elaine

19 yrs 03 mths

Curbelo, Robert Angel

14 yrs 06 mths

Currie, Julie A

28 yrs 02 mths

Curry, Lucille

29 yrs 09 mths

Daniel, Otis Wayne

30 yrs 02 mths

Davis, Edna G

16 yrs 05 mths

Deadwyler, Jack P

16 yrs 07 mths

DeBord, Nancy L

31 yrs 04 mths

Dent, Larry E

37 yrs 08 mths

Dozier, Curtis L

25 yrs 02 mths

Drury, Rebecca E

24 yrs 11 mths

Duncan, Dennis L

29 yrs 05 mths

Dunn, Ollie M

35 yrs 02 mths

Dunn, Judy

31 yrs 09 mths

Durham, James E

12 yrs 11 mths

Easterling, Eva L

30 yrs 03 mths

Edwards, Margie N

34 yrs 00 mths

Ekard, Charlotte A

26 yrs 02 mths

Farmer, Carolyn N

34 yrs 00 mths

Faulk, Barbara M

34 yrs 01 mths

Feldman, Susan Jean

17 yrs 06 mths

Forrester, Sarah L

17 yrs 11 mths

Foster, Chris A

23 yrs 01 mths

French, Kaye Thomas

34 yrs 00 mths

Gandy, Terry Lee

34 yrs 10 mths

Gibson, Randy L

25 yrs 00 mths

Gilchrist, Vivian H

34 yrs 01 mths

Grant, Cheryl S

19 yrs 08 mths

Grimes, Vernon B

30 yrs 00 mths

Hearn, Mary J

30 yrs 01 mths

Hicks, Maria M

21 yrs 03 mths

Hill, Larry Scott

22 yrs 11 mths

Hobby, Michael D

28 yrs 06 mths

Holcomb, Debbie M

30 yrs 00 mths

Hollingsworth, Phyllis A 30 yrs 02 mths

Hollis, Patrick L

20 yrs 08 mths

Hopgood, Annette Bomar 34 yrs 00 mths

Hopkins, Emory R

34 yrs 00 mths

Hyers, Glenda Conley

20 yrs 01 mths



Ga. Dept. of Corrections Ga. Dept. of Natural Resources Dept. of Juvenile Justice Ga. Dept. of Human Resources Ga. Dept. of Labor GA Dept of Driver Services Ga. Dept. of Human Resources Ga. Dept. of Human Resources State Courts Ga. Dept. of Corrections Ga. Dept. of Corrections Ga. Dept. of Human Resources Ga. Dept. of Labor DHR - DFACS Ga. Dept. of Human Resources Ga. Dept. of Labor Office of Planning and Budget Ga. Dept. of Labor Ga. Dept. of Corrections DHR - Public Health Ga. Dept. of Human Resources Ga. Employees Retirement Sys. Jekyll Island State Park Found CSB-Albany Ga. Dept. of Labor Ga. Dept. of Human Resources DHR - DFACS Ga. Dept. of Labor Department of Revenue Glynn Co. PH GA Dept of Driver Services Ga. Dept. of Education Richmond Co. DFCS Ga. Bureau of Investigation CSB-Satilla Ga. Dept. of Human Resources State Board Pardons & Paroles DHR - DFACS GA Dept of Driver Services DHR - DFACS Ga. Dept. of Transportation Ga. Dept. of Transportation DHR - DFACS GA Dept of Driver Services Ga. Dept. of Labor Ga. Dept. of Education Ga. Dept. of Corrections CSB-Ogeechee Ga. Dept. of Corrections CSB-Northeast GA Center Ga. Dept. of Human Resources CSB-Middle Georgia CSB-Gwinnett/Rockdale/Newton DHR - DFACS Ga. Dept. of Admin. Services Ga. Dept. of Human Resources Office of Planning and Budget Ga. Dept. of Transportation CSB-Satilla Ga. Dept. of Corrections CSB-Northeast GA Center Ga. Dept. of Human Resources DHR - Public Health Ga. Dept. of Corrections GA Federal-State Inspection Se Ga. Dept. of Labor State Courts North Metro Tech Ga. Dept. of Education Ga. Dept. of Labor DHR - DFACS

Jackson, Marvin L Jackson, William J Jennings, Delores G Johnson, Carolyn R Johnson, Myra D Joye, Barbara R Kilgo, Barbara P Kinne, Bernice E Latham, Rebecca J Latta, John A Lewis, James W Lilliston, Olivia A Lynn, Ronald E Manville, Robert L Marchman, Lynn M Mayo, James B McLemore, Eurkie L Meaders, Hazel Virginia Meadows, Tydus L Meeks, Joseph G Melton, Rickey T Miller, Steve Mark Mills, Elva C Ming, Janice D Mitchell, Roger T Molden, Johnny B Moody Jr, Irvin W Moon, Susan J Moore, Zebedee Murray, Lisa D Nicholson, John V Pardue, Janice M Pearson, Mitchell J Pendergrass, Ida Penney, Mary Joan Peterson, Everette T Pike, David B Plante, Paul R Pritchett, Ronald J Ramos, Nancy Randall, Mary Ellen Bikie Reyher, Susan M Rhodes, John Wiley Ricks, Edward F Ritchie, James Howard Rivers, Alice M Robbins, Sharon R Robbins, Janice Batson Roberson, Dianne M Robinson, Mary K Rogers, David Loy Rooks, Linda F Rosentreter, Robert James Rozier, Melton E Rundles, Michael Perry Scott, Marvin D Sealey, Wanda H Sheldahl, Mary Jane Shorter, Gloria M Shryock, T Joe Sikes, Dewey W Simmons, Arthur G Skipper, Robert C Smith, Rosetta C Smith, Peggy C Smith, Nora Dean Smith, Richard Smith, Dorothy H Smith, Brenda M Spivey, Bernice E Spruill, Donna W St Clair, Robert G Standridge, Ommie Lee Stanton Sr, Charles R Staples, Marcia L Stephens, Evelyn

34 yrs 01 mths 34 yrs 00 mths 22 yrs 08 mths 30 yrs 04 mths 28 yrs 06 mths 28 yrs 01 mths 34 yrs 00 mths 34 yrs 09 mths 34 yrs 00 mths 29 yrs 07 mths 34 yrs 00 mths 34 yrs 01 mths 34 yrs 00 mths 34 yrs 00 mths 34 yrs 00 mths 21 yrs 09 mths 25 yrs 10 mths 31 yrs 08 mths 34 yrs 00 mths 26 yrs 01 mths 19 yrs 11 mths 34 yrs 00 mths 16 yrs 02 mths 30 yrs 00 mths 21 yrs 04 mths 34 yrs 00 mths 19 yrs 00 mths 33 yrs 00 mths 17 yrs 01 mths 18 yrs 01 mths 32 yrs 03 mths 34 yrs 01 mths 34 yrs 03 mths 10 yrs 00 mths 19 yrs 01 mths 11 yrs 05 mths 34 yrs 00 mths 12 yrs 05 mths 37 yrs 00 mths 16 yrs 11 mths 17 yrs 05 mths 25 yrs 02 mths 35 yrs 08 mths 30 yrs 01 mths 19 yrs 05 mths 27 yrs 01 mths 34 yrs 00 mths 34 yrs 00 mths 34 yrs 00 mths 34 yrs 00 mths 18 yrs 08 mths 26 yrs 00 mths 25 yrs 00 mths 10 yrs 07 mths 22 yrs 02 mths 34 yrs 00 mths 30 yrs 00 mths 19 yrs 09 mths 34 yrs 00 mths 17 yrs 03 mths 14 yrs 06 mths 34 yrs 00 mths 34 yrs 00 mths 34 yrs 00 mths 34 yrs 00 mths 31 yrs 00 mths 23 yrs 08 mths 11 yrs 05 mths 10 yrs 06 mths 25 yrs 10 mths 15 yrs 04 mths 34 yrs 00 mths 18 yrs 00 mths 34 yrs 00 mths 30 yrs 00 mths 19 yrs 06 mths

Ga. Dept. of Human Resources Ga. Merit System of Pers. Adm. DHR - Public Health DHR - DFACS DHR - DFACS Ga. Dept. of Human Resources Georgia Forestry Commission Ga. Dept. of Labor Ga. Dept. of Corrections Ga. Dept. of Labor Ga. Dept. of Human Resources DHR - DFACS Ga. Dept. of Natural Resources Dept. of Juvenile Justice Ga. Dept. of Corrections Ga. Dept. of Transportation DHR - DFACS Ga. Dept. of Natural Resources Ga. Dept. of Corrections CSB-GA Highlands Ga. Dept. of Corrections State Board Pardons & Paroles Dept of Economic Development DHR - DFACS Ga. Dept. of Transportation Ga. Dept. of Transportation Ga. Dept. of Defense DHR - Public Health Ga. Dept. of Corrections Ga. Dept. of Corrections Ga. Dept. of Labor DHR - Public Health Ga. Dept. of Transportation Ga. Dept. of Human Resources Ga. Dept. of Human Resources Ga. Dept. of Transportation DHR - Public Health Ga. Dept. of Corrections Ga. Dept. of Human Resources State Courts Ga. Dept. of Corrections DHR - Public Health Ga. Dept. of Education Ga. Bureau of Investigation Valdosta Technical College Ga. Dept. of Human Resources Department of Revenue CSB-DeKalb County Ga. Dept. of Human Resources Ga. Dept. of Defense Ga. Dept. of Corrections Ga. Dept. of Corrections GA Dept of Banking & Finance Ga. Dept. of Human Resources Ga. Bureau of Investigation Ga. Dept. of Human Resources Ga. Dept. of Human Resources DHR - DFACS DHR - DFACS Ga. Dept. of Corrections Ga. Dept. of Defense Ga. Dept. of Human Resources Georgia Forestry Commission Ga. Dept. of Human Resources Superior Courts of Georgia Ga. Dept. of Human Resources Dept. of Juvenile Justice Ga. Dept. of Human Resources Ga. Dept. of Transportation Ga. Dept. of Human Resources Ga. Dept. of Human Resources Ga. Dept. of Defense Ga. Dept. of Corrections Ga. Dept. of Public Safety Ga. Dept. of Human Resources DHR - DFACS

Page

The Georgia Statement

Congratulations to these dedicated state retirees

Submitted by Employees' Retirement System

Stringer, Cynthia R

25 yrs 00 mths

Tankersley, Elizabeth G

25 yrs 02 mths

Thornton, Mary P

30 yrs 01 mths

Todd, Delancey R

34 yrs 00 mths

Tracy, Mary Lee

10 yrs 03 mths

Tripp, Mary Ann

15 yrs 00 mths

Vicks, Alberta

13 yrs 08 mths

Walker, Eddie L

21 yrs 04 mths

Walker, Mary A

18 yrs 00 mths

Warner, Barbara E

38 yrs 00 mths

Washington, Carolyn M

32 yrs 04 mths

Wehunt, Linda D

34 yrs 01 mths

Wikle, John A

30 yrs 00 mths

Wilson, Lois D

29 yrs 06 mths

Wilson, Joe R

10 yrs 01 mths

Wolfe, Waldon M

12 yrs 11 mths

Wood, Sara T

34 yrs 01 mths

York, Hazel P

30 yrs 00 mths





DHR - DFACS DHR - DFACS Ga. Dept. of Human Resources Ga. Public Service Commission Ga. Dept. of Human Resources Laurens Co. PH CSB-Albany Ga. Dept. of Transportation DHR - Public Health DHR - DFACS DHR - Public Health CSB-GA Mountains Ga. Dept. of Corrections Georgia Technology Authority Ga. Dept. of Human Resources Georgia Building Authority Ga. Dept. of Human Resources Ga. Dept. of Corrections

October 2006

Retirement Tidbits

The average number of retirements per year over the last 5 completed fiscal years (FY 02-FY06) was 1,973. The exact numbers are FY 2001: 1,993; FY 2002: 1,897; FY 2003: 1,889; FY 2004: 1,947; FY 2005: 2,153; FY 2006: 1,979.

Name

Years of Service



Adigun, Matthew O

16 yrs 00 mths

Alexander, Dennis T

34 yrs 00 mths

Allen, Myrna R

17 yrs 08 mths

Anderson, Margaret

23 yrs 06 mths

Anderson Jr, James C

17 yrs 09 mths

Ashcraft, Jo B

35 yrs 01 mths

Bacas, Lois S

10 yrs 08 mths

Baker, Haley G

19 yrs 03 mths

Barnes, Sarah C

12 yrs 08 mths

Baxter, Lisa Beth

34 yrs 00 mths

Bell, Nancy W

16 yrs 04 mths

Bell, Kathleen Anne

11 yrs 02 mths

Benditovich, Maryam N

13 yrs 09 mths

Benson, Carroll D

34 yrs 00 mths

Bobo, Tony Lawayne

22 yrs 00 mths

Booker Sr, Willie Lee

15 yrs 06 mths

Brooks, Ada W

12 yrs 09 mths

Bryan, James D

35 yrs 01 mths

Buffington, Diane I

30 yrs 01 mths

Burns, Ollie M

12 yrs 11 mths

Burse, Imogene G

25 yrs 02 mths

Butler, Margaret V

20 yrs 00 mths

Carlisle, Sandra Y

34 yrs 00 mths

Caulton, Patricia

34 yrs 01 mths

Chance, Frankie B

24 yrs 03 mths

Chastain, Melba B

15 yrs 06 mths

Clay, James E

30 yrs 01 mths

Clem, Marie A

18 yrs 10 mths

Cobb, James H

14 yrs 09 mths

Cook, Gloria J

34 yrs 00 mths

Cox, Helen C

34 yrs 00 mths

Croft, Demishia

34 yrs 00 mths

Cromer, Freddie Burke

24 yrs 05 mths

Cullens, Bennie

34 yrs 01 mths

Culpepper, Susan Renee 34 yrs 00 mths

Cummins, Vicki

19 yrs 08 mths

Dallas Jr, Edward L

20 yrs 10 mths

Davies, Lynetta

27 yrs 07 mths

Davis, Dianne Prosser

20 yrs 02 mths

Day, Delorise H

34 yrs 01 mths

Depratter, Anita L

24 yrs 01 mths

Dominy, Mary Kay

34 yrs 00 mths

Donaldson, Carol E

14 yrs 02 mths

Eason, Gail M

25 yrs 00 mths

Elbert, Phyllis E

17 yrs 03 mths

Eller, James Boyd

24 yrs 10 mths

Farmer, Beverly M

28 yrs 07 mths

Fletcher, Ruby M

34 yrs 02 mths

Fulbright, Kimbal

D34 yrs 00 mths

Fulford, Glenda K

34 yrs 00 mths

Garland, William K

31 yrs 04 mths

Department
Dept. of Technical & Adult Ed. Ga. Dept. of Agriculture Ga. Dept. of Corrections Ga. Dept. of Human Resources Ga. Dept. of Corrections DHR - DFACS Subsequent Injury Trust Fund Ga. Dept. of Transportation CSB - E. Central Georgia Dept of Economic Development CSB-Douglas County Ga. Dept. of Labor CSB-DeKalb County Ga. Dept. of Human Resources Ga. Bureau of Investigation Ga. Dept. of Natural Resources Ga. Dept. of Corrections Ga. Dept. of Labor GA Dept of Driver Services Ga. Dept. of Human Resources DHR - DFACS Ga. Dept. of Labor Georgia Technology Authority CSB-New Horizons Ga. Dept. of Corrections CSB-GA Highlands Ga. Dept. of Natural Resources Office of Comm. of Insurance Ga. Dept. of Corrections Ga. Dept. of Transportation Ga. Dept. of Transportation Ga. Dept. of Labor Ga. Dept. of Public Safety Ga. Dept. of Transportation Georgia Department of Law Jekyll Island State Park Found Dept. of Juvenile Justice Ga. Dept. of Corrections Ga. Dept. of Human Resources DHR - DFACS Ga. Dept. of Transportation Jessamine Place-Fitzgerald DHR - DFACS DHR - DFACS Ga. Dept. of Public Safety Ga. Dept. of Transportation Ga. Dept. of Human Resources Ga. Dept. of Education Ga. Dept. of Transportation Ga. Dept. of Human Resources Ga. Dept. of Human Resources

Gay, Quinnette Gearinger, Ross Todd Goddard, Gerald E Guy, Victor Dale Hansen, David A Harden, Warren J Hardin, Robert I Harper, Cathy Ann Hart, Eckerd M Hartnett, Brenda Welch Havior, Alphonso Hill, Fred Holcomb, Naomi Holland, Eugenia D Holmes, Joanne L Holston, Brenda L Huggins, Charlotte A Hughey, Shirley Hunt, Patricia G Hutcherson, Michael P Jackson Jr, Joe B Jefferson, Frankie J Johnston, George M Jones, Josephine Jones, Palmer L Justice, William R Kelley, Charles L Lacue, Kennedy Lamond, Dianne C Lands, Bobbie J Lemon, Evelyn Lewis, Velma Mae Loucks, Norma Jean Manke, William F Marshall Jr, James P Mauldin II, Alfred C McCown, Laymon Mitchell, Patricia A Mitchell II, Hugh Arlin Moody, Carlos Bruce Moore, Dora H Morris, Esther Sharon Mosley, Shirley M Neal, Dorothy Ann Niederkorn, Wanda G Noble, Michael A Osborne, Thelma Louise G Padgett, Carol B Parker, Mazie B Parten, Rachel Partin, Jimmy Ray Patterson, Christine Phillips, William M Plott, Michael H Price, Ender Price, Shelby J Reaves, Marilyn Reid, Allan F Rich Jr, Dennis C Richey, John Lindell Riggs, Jeni Ellis Roann, Charles Edward Roberson, James Conrad Rogers, Cecil A Roland, Christopher O Sanders, Erma J Sandow, Ronald L Sapp, Howard Sieber, Nancy Mae Sigman-Reeley, Susan Smalley, Phyllis C Stapleton, William Nolan Stubing, Henry Julas Taft, Betty Jean Thaxton, Joyce B Thomas, Doris T

32 yrs 00 mths 34 yrs 00 mths 32 yrs 01 mths 22 yrs 07 mths 34 yrs 01 mths 30 yrs 06 mths 34 yrs 01 mths 30 yrs 00 mths 29 yrs 08 mths 11 yrs 06 mths 34 yrs 01 mths 30 yrs 03 mths 30 yrs 01 mths 15 yrs 00 mths 18 yrs 07 mths 10 yrs 03 mths 28 yrs 00 mths 10 yrs 00 mths 22 yrs 04 mths 18 yrs 00 mths 35 yrs 02 mths 36 yrs 01 mths 34 yrs 01 mths 34 yrs 00 mths 15 yrs 02 mths 20 yrs 03 mths 33 yrs 00 mths 21 yrs 00 mths 34 yrs 00 mths 34 yrs 02 mths 34 yrs 09 mths 16 yrs 00 mths 16 yrs 05 mths 27 yrs 05 mths 30 yrs 00 mths 34 yrs 00 mths 21 yrs 01 mths 34 yrs 00 mths 23 yrs 03 mths 25 yrs 00 mths 34 yrs 00 mths 34 yrs 00 mths 25 yrs 01 mths 39 yrs 09 mths 30 yrs 03 mths 16 yrs 11 mths 17 yrs 08 mths 23 yrs 08 mths 30 yrs 02 mths 10 yrs 02 mths 26 yrs 01 mths 19 yrs 00 mths 34 yrs 00 mths 34 yrs 00 mths 29 yrs 00 mths 10 yrs 00 mths 34 yrs 00 mths 15 yrs 06 mths 34 yrs 00 mths 16 yrs 08 mths 33 yrs 10 mths 33 yrs 06 mths 34 yrs 04 mths 10 yrs 02 mths 30 yrs 00 mths 10 yrs 06 mths 22 yrs 02 mths 29 yrs 10 mths 21 yrs 01 mths 27 yrs 00 mths 34 yrs 00 mths 13 yrs 11 mths 23 yrs 07 mths 10 yrs 00 mths 34 yrs 01 mths 10 yrs 03 mths

Ga.Dept of Community Health Ga. Dept. of Corrections Ga. Dept. of Corrections Ga. Dept. of Corrections Ga. Dept. of Natural Resources Ga. Dept. of Labor Ga. Bureau of Investigation Ga. Dept. of Human Resources Georgia Building Authority CSB-DeKalb County Ga. Dept. of Human Resources Ga. Dept. of Human Resources Pineland Area CSB Department of Revenue Ga. Dept. of Corrections Superior Courts of Georgia Ga. Dept. of Human Resources Ga. Dept. of Labor CSB-Chatt-Flint Ga. Dept. of Natural Resources Ga. Bureau of Investigation Ga. Dept. of Corrections Georgia Forestry Commission Ga. Dept. of Human Resources DHR - DFACS Office of Comm. of Insurance Ga. Dept. of Corrections Ga. Dept. of Corrections Ga. Dept. of Natural Resources Ga. Dept. of Human Resources CSB-Coastal Ga. Dept. of Transportation Ga. Dept. of Corrections CSB-DeKalb County Ga. Dept. of Community Affairs Ga. Dept. of Natural Resources Ga. Dept. of Corrections GA Dept of Driver Services Ga. Dept. of Human Resources Ga. Dept. of Corrections Ga. Dept. of Human Resources Ga. Dept. of Natural Resources DHR - DFACS Ga. Dept. of Education Ga. Dept. of Labor Ga. Dept. of Human Resources Ga. Dept. of Education CSB-GA Highlands Ga. Dept. of Human Resources Ga. Dept. of Labor Glynn Co. PH Ga. Dept. of Human Resources Ga. Dept. of Transportation DHR - Public Health Ga. Dept. of Human Resources Ga. Dept. of Labor Dept. of Juvenile Justice Ga. Dept. of Corrections Department of Revenue Ga. Dept. of Corrections Ga. Dept. of Human Resources Ga. Dept. of Corrections Ga. Bureau of Investigation Ga. Dept. of Labor Georgia Forestry Commission DHR - DFACS State Board Pardons & Paroles Jekyll Island State Park Found Ga. Dept. of Transportation State Board Pardons & Paroles Walker Co. DFCS Ga. Dept. of Labor Dept. of Juvenile Justice Ga. Dept. of Labor Department of Revenue Ga. Dept. of Human Resources

The Georgia Statement

Page

Congratulations to these dedicated state retirees

Submitted by Employees' Retirement System

Thompson, Bobbie Fay Tolbert-Williams, Rubie Upton, Judy Ann Walden Jr, Walter J Walker, Mercedes Walton, Ida Bell Walton-Hines, Mildred Washington, Frances T Watson, J Darrell Watson, Linda B Whipple, Mary L Williams, Kyle Williams, Shirley Ann Williams, Willie M Wilson, Kent E Wood, Willie E Wortham, Glenda H Wynn, Joseph Dean Youmans, Gloria J

25 yrs 11 mths 34 yrs 03 mths 34 yrs 00 mths 30 yrs 01 mths 32 yrs 00 mths 32 yrs 00 mths 12 yrs 05 mths 23 yrs 03 mths 29 yrs 05 mths 25 yrs 11 mths 15 yrs 02 mths 34 yrs 00 mths 30 yrs 00 mths 28 yrs 08 mths 34 yrs 00 mths 34 yrs 00 mths 34 yrs 00 mths 34 yrs 01 mths 25 yrs 05 mths

DHR - Public Health CSB-DeKalb County DHR - DFACS Ga. Dept. of Human Resources Ga. Dept. of Labor Ga. Dept. of Labor DHR - Public Health Ga. Dept. of Human Resources Ga. Dept. of Natural Resources Ga. Dept. of Corrections Ga. Dept. of Human Resources Georgia Forestry Commission Ga. Dept. of Human Resources Ga. Dept. of Labor Ga. Bureau of Investigation Ga. Dept. of Human Resources GA Dept of Driver Services Ga. Dept. of Audits Dept. of Juvenile Justice



Retirement Tidbits

Between 2% and 2.5% of the state's workforce retires each year.

November 2006

Name

Years of Service Department

Alday, Garland S

32 yrs 08 mths Ga. Dept. of Transportation

Alday, Onie Odell

21 yrs 06 mths CSB-Coastal

Anderson, Dorothy A

18 yrs 02 mths Ga.Dept of Community Health

Anderson, Janice Hale

11 yrs 00 mths Ga. Bureau of Investigation

Avera, Willene D

10 yrs 08 mths DHR - DFACS

Bailey, Willie P

34 yrs 00 mths Ga. Dept. of Human Resources

Bates, Glenda Register

18 yrs 01 mths Ga. Dept. of Driver Services

Bell, Gloria J

29 yrs 02 mths Ga. Dept. of Driver Services

Bennett, Martha A

34 yrs 01 mths Ga. Dept. of Labor

Bingham, Jewel H

30 yrs 06 mths DHR - Public Health

Boland, Linda W

34 yrs 00 mths DHR - Public Health

Boykin, Josephine B

39 yrs 01 mths Department of Revenue

Brown, Alison S

34 yrs 00 mths Ga. Dept. of Corrections

Brown, Charles Henry

22 yrs 00 mths Georgia Technology Authority

Burdette, Diane S

34 yrs 00 mths Ga. Dept. of Human Resources

Bynum, Beverly C

28 yrs 10 mths Dept. of Juvenile Justice

Chambers, Patricia S

11 yrs 04 mths Ga. Dept. of Labor

Chapin, Frances R

10 yrs 02 mths Dept. of Juvenile Justice

Clayton, Bettie Jean

19 yrs 08 mths Ga. Dept of Driver Services

Cleveland, Wayne A

11 yrs 10 mths Ga. Dept. of Corrections

Cole, Catherine M

34 yrs 00 mths Ga. Dept. of Education

Coleman, Benny E

19 yrs 08 mths Ga. Dept. of Corrections

Collier, Vera H

28 yrs 05 mths DHR - Public Health

Connell, Cynthia C

13 yrs 02 mths DHR - DFACS

Connelly, Susan L

28 yrs 01 mths DHR - DFACS

Cooper, Larry D

14 yrs 05 mths Ga. Dept. of Transportation

Cranford, Elizabeth R

29 yrs 06 mths Ga. Dept. of Labor

Crumpton, Samuel C

23 yrs 06 mths Ga. Dept. of Corrections

Davallou, Shirine S

25 yrs 05 mths Ga. Dept. of Corrections

Davis Jr, Carl F

19 yrs 00 mths Dept. of Juvenile Justice

DeCocq, Patricia

13 yrs 03 mths Ga. Dept. of Labor

Dobbs, Janice M

34 yrs 00 mths Ga.Dept of Community Health

Duggan, Dian C

21 yrs 10 mths Polk Co. DFCS

Dukes, Belinda Ann

13 yrs 10 mths Ga. Dept. of Corrections

Edenfield, Debora D

31 yrs 07 mths DHR - DFACS

Farrill, Eva M

15 yrs 10 mths General Assembly of Georgia

Fenderson, Sheila Lacheco 18 yrs 02 mths Ga. Dept. of Human Resources

Ferguson, Daniel Edward 24 yrs 04 mths Department of Revenue

Fitzgerald, H. Elaine

34 yrs 00 mths Office of Planning and Budget

Fletcher, William O

30 yrs 06 mths Ga. Dept. of Natural Resources

Fowler, Eula L

15 yrs 07 mths Ga. Dept. of Labor

Franke, Roy W

34 yrs 01 mths Ga. Dept. of Corrections

Freeman, Carole M

14 yrs 11 mths DHR - DFACS

Futch, Neal D

34 yrs 00 mths DHR - DFACS

Gideon, Carolyn R

34 yrs 00 mths Georgia Technology Authority

Griffin, Gloria B

34 yrs 00 mths Ga. Dept. of Labor

Griffin, Kitty W

34 yrs 00 mths DHR - DFACS

Griffith, Stephen

19 yrs 04 mths Ga. Dept. of Corrections

Hall, Bobby

27 yrs 09 mths Ga. Dept. of Transportation



Harden, Wendell G

30 yrs 00 mths

Harrington, Catherine

34 yrs 00 mths

Herron, Joann

32 yrs 03 mths

Hicks, Ophelia

30 yrs 00 mths

Highsmith, Thomas W

25 yrs 10 mths

Hopkins, Rosetta B

19 yrs 08 mths

Howell, Ethel M

31 yrs 00 mths

Huber, Norma J

14 yrs 03 mths

Hutchins Jr, Robert E

35 yrs 01 mths

Johnson, James Dudley

34 yrs 00 mths

Johnston, Sandra L

34 yrs 06 mths

Jones, John C

34 yrs 00 mths

Kimbrel, Kay Lee

30 yrs 00 mths

Kirksey, Edward J

34 yrs 05 mths

Kitchens, Gloria

26 yrs 11 mths

Knezevich, Priscilla Ann 10 yrs 06 mths

Langston, Ann Graham

25 yrs 04 mths

Lawson, Angelia

32 yrs 07 mths

Lemke, Scott C

13 yrs 07 mths

Lewis, Jerry F

20 yrs 00 mths

Liggins, Claudia M

34 yrs 00 mths

Linsey, Michael

30 yrs 00 mths

Luttrell, Lillie Mae

31 yrs 03 mths

Madden, Jacqueline G

23 yrs 10 mths

Malcom, Linda E

34 yrs 00 mths

Mann, Cullie E

30 yrs 00 mths

Mayo, Ruby D

10 yrs 06 mths

McBride, Barbara H

30 yrs 00 mths

McClanahan, Don Crawford 14 yrs 03 mths

McDade Jr, Edward B

33 yrs 04 mths

McDaniel, Sandra L

34 yrs 00 mths

McGibony, Jane H

23 yrs 04 mths

Melear, Carl W

34 yrs 01 mths

Mitchell, Diane G

27 yrs 07 mths

Moody, Kenneth E

25 yrs 02 mths

Moore Jr, John R

12 yrs 05 mths

Murphy, Henry

17 yrs 04 mths

Noel, Gloria M

27 yrs 04 mths

Nunnally, Linda Seagraves 30 yrs 03 mths

Oglesby, Gary Lee

17 yrs 02 mths

Oliver, Anita C

25 yrs 00 mths

Palladi, Joseph P

34 yrs 01 mths

Parham, Mary Eloise Collins 23 yrs 05 mths

Peck, Betsy C

34 yrs 00 mths

Perry, Bobby

29 yrs 07 mths

Phillips, Kyle W

34 yrs 00 mths

Phillips, Susan Smith

19 yrs 02 mths

Plunkett, Linda Gail

34 yrs 00 mths

Prater, Susan Jean

25 yrs 11 mths

Price, Phillip Wayne

34 yrs 00 mths

Pyron, Judith A

11 yrs 00 mths

Randall, Pamela A

14 yrs 03 mths

Ray, Lillian

25 yrs 00 mths

Reynolds, Evelyn R

28 yrs 05 mths

Richards, Sue J

34 yrs 00 mths

Rinehart, Kathleen A

31 yrs 03 mths

Roberts, Calvin Dewey

21 yrs 02 mths

Roberts, John E

21 yrs 01 mths

Roberts, Donald L

18 yrs 11 mths

Rogers, V. Gene

16 yrs 06 mths

Rollins, Robert E

18 yrs 06 mths

Rowan, Carol W

16 yrs 00 mths

Rumsey, William J

34 yrs 02 mths

Russell, Bobbie J

34 yrs 00 mths

Sayne, Ricky C

34 yrs 00 mths

Schmitt, Judith E

18 yrs 02 mths

Sievers, Ronald H

11 yrs 03 mths

Smaha, Cecelia

12 yrs 00 mths

Smith, Mary L

34 yrs 01 mths

Smith, Alice

31 yrs 02 mths

Snell, Annett W

34 yrs 00 mths

Stephens, Verdelle L

28 yrs 07 mths

Stine, Lynn G

35 yrs 01 mths

Stokes, Mary Johnson

45 yrs 10 mths

Strickland, David E

17 yrs 01 mths

Ga. Dept. of Corrections Ga. Dept. of Human Resources CSB-Pineland Area Ga. Dept. of Corrections Ga. Dept. of Agriculture CSB - Oconee Ga. Dept. of Human Resources Ga.Dept of Community Health Ga. Dept. of Transportation Ga. Dept. of Corrections Ga. Dept. of Driver Services Georgia Department of Law Ga. Dept. of Corrections Ga. Dept. of Human Resources State Board of Workers' Comp Dept. of Juvenile Justice Ga. Dept. of Driver Services Ga. Dept. of Human Resources Ga. Dept. of Human Resources George L. Smith II - GWCCA Ga. Dept. of Human Resources Ga. Dept. of Labor Ga. Dept. of Human Resources DHR - DFACS Ga. Dept. of Labor Ga. Dept. of Labor Ga. Dept. of Corrections Ga. Dept. of Driver Services State Board Pardons & Paroles Ga. Dept. of Human Resources Ga. Dept. of Transportation Ga. Dept. of Human Resources Georgia Forestry Commission Ga. Dept. of Human Resources Ga. Dept. of Defense Ga. Dept. of Corrections Ga. Dept. of Corrections Fulton Co. DFCS Ga. Bureau of Investigation CSB-Central GA Ga. Dept. of Human Resources Ga. Dept. of Transportation Ga. Dept. of Public Safety CSB-Northeast GA Center Georgia Building Authority Ga. Dept. of Transportation Ga. Dept. of Human Resources Department of Revenue CSB-McIntosh Trail Ga. Bureau of Investigation Ga. Dept. of Corrections Ga. Dept. of Driver Services Ga. Dept. of Corrections Ga. Dept. of Labor Ga. Dept. of Labor Ga. Dept. of Human Resources Ga. Dept. of Human Resources Ga. Dept. of Labor Ga. Dept. of Public Safety Ga. Dept. of Transportation Dept. of Juvenile Justice DHR - Public Health Ga. Dept. of Labor Ga. Dept. of Human Resources Ga. Dept. of Transportation Ga. Dept. of Human Resources Department of Revenue Ga. Dept. of Labor GA Dept of Driver Services Ga. Dept. of Education CSB-Middle Georgia Ga. Dept. of Human Resources Ga. Dept. of Public Safety DHR - DFACS Ga. Dept. of Corrections

Page

The Georgia Statement

Congratulations to these dedicated state retirees

Submitted by Employees' Retirement System

Stuckey, Cornelia Ann

Swain, Rubye Y

Thomas, Melinda

Thomas Jr, Kenneth H

Thornton, Eddie W

Timpson, Sharon C

Toms, Marsha M

Tyler, Virginia S

Van Horn, John C

Wagner, Donna C

Walker, Patricia Stubbs

Ward, Martha J

Washington, Virginia A

Westmoreland, Jay B

Williams, Wayne A

Williams, Ralph R

Williams, Hayward J

Williams III, John W

Wilson, Cheryl C

As of March Wilson, Jane E

1, the

Wilson Sr, Donald

number of Womack, Cherry B

retirements

in FY 07 to

date is 1,324.

25 yrs 00 mths 30 yrs 07 mths 34 yrs 01 mths 34 yrs 11 mths 28 yrs 09 mths 22 yrs 07 mths 26 yrs 08 mths 21 yrs 07 mths 22 yrs 00 mths 25 yrs 02 mths 23 yrs 00 mths 10 yrs 01 mths 28 yrs 07 mths 14 yrs 06 mths 34 yrs 01 mths 19 yrs 10 mths 13 yrs 04 mths 34 yrs 10 mths 32 yrs 09 mths 10 yrs 10 mths 13 yrs 04 mths 20 yrs 09 mths

Ga. Dept. of Motor Veh. Safety Ga. Dept. of Labor Dept. of Juvenile Justice Ga. Dept. of Natural Resources Ga. Dept. of Transportation Ga. Dept. of Human Resources DHR - Public Health Ga. Dept. of Human Resources Georgia Building Authority DHR - Public Health DHR - Public Health Ga. Dept. of Labor Ga. Dept. of Corrections Ga. Dept. of Public Safety Ga. Dept. of Human Resources Ga. Dept. of Corrections Ga. Dept. of Corrections Ga. Dept. of Labor CSB-Georgia Pines Dept. of Juvenile Justice DHR - Public Health Ga. Dept. of Human Resources

December 2006

Retirement Tidbits

Name

Years of Service Department

Allen, Primona O.

27 yrs 00 mths Ga. Dept. of Human Resources

Allen, Maurine Delores

10 yrs 04 mths DHR - DFACS

Alme, Russell E

12 yrs 07 mths Ga. Dept. of Transportation

Anthony, Jeannie M

34 yrs 02 mths Ga. Dept. of Human Resources

Avery, Luciclair

22 yrs 03 mths Ga. Dept. of Human Resources

Barrett, Lonice C

40 yrs 02 mths Ga. Dept. of Natural Resources

Bell, Corene H.

27 yrs 05 mths DHR - DFACS

Boyd, Freddie Franklin

23 yrs 03 mths Ga. Dept. of Corrections

Bragg, Henry Leslie

14 yrs 06 mths Ga. Dept. of Corrections

Braswell, Billy E

22 yrs 04 mths Ga. Dept. of Corrections

Brown, Robert Burns

18 yrs 05 mths Ga. Bureau of Investigation

Brown, James

18 yrs 00 mths Ga. Dept. of Human Resources

Brown, JoAnn

10 yrs 00 mths DHR - Public Health

Brownlee, Priscilla W

30 yrs 05 mths Georgia Technology Authority

Bryant, Deborah T

29 yrs 01 mths Ga. Dept. of Education

Burks, Paul Robert

34 yrs 04 mths GA Environ. Facilities Authority

Bussey, Frances P

31 yrs 01 mths Ga. Dept. of Labor

Cameron, Richard T

34 yrs 01 mths Ga. Dept. of Natural Resources

Carr, Saralyn W

17 yrs 05 mths Ga. Dept. of Public Safety

Chestnutt, Gene L

34 yrs 00 mths Ga. Dept. of Labor

Childers, Gary Odell

29 yrs 07 mths Ga. Dept. of Human Resources

Childs, Carolyn Kardar

34 yrs 01 mths Office of Planning and Budget

Choice, Jerald Walter

30 yrs 02 mths Ga. Dept. of Human Resources

Chunn, Joyce Adams

30 yrs 00 mths DHR - DFACS

Coleman, Joan

12 yrs 07 mths Ga. Dept. of Human Resources

Coley, Margaret A

34 yrs 00 mths Ga. Dept. of Human Resources

Cook, Nancy L

34 yrs 10 mths DHR - DFACS

Copeland, Abbie V

34 yrs 00 mths Ga. Dept. of Driver Services

Davis, Gloria B

34 yrs 00 mths Ga.Dept of Community Health

Davis, Cheryl M

18 yrs 10 mths CSB-Chatt-Flint

Deal, Joyce Marie P

32 yrs 02 mths Ga. Dept. of Human Resources

Dean, Patty J

34 yrs 00 mths DHR - DFACS

Dixon, Betty J

17 yrs 05 mths DHR - Public Health

Eason-Matthews, Imogene 34 yrs 00 mths Ga. Dept. of Human Resources

Edge, John C

18 yrs 00 mths Ga. Dept. of Corrections

Edwards, George

22 yrs 11 mths Ga. Dept. of Corrections

Emanuel, James Howard 25 yrs 03 mths Ga. Dept. of Transportation

Evans, Grady L

34 yrs 00 mths Ga. Dept. of Labor

Fairchild, George W

34 yrs 00 mths Ga. Dept. of Corrections

Farmer, James Thomas

24 yrs 10 mths Ga. Dept. of Corrections

Freeman, Elaine S

34 yrs 00 mths Ga. Dept. of Education

Freeman, Ruth B

25 yrs 03 mths CSB-DeKalb County

Fry, Patsy Faye

26 yrs 02 mths CSB-GA Mountains

Fry, Anthony Duane

20 yrs 08 mths Secretary of State

Frye Jr, Oillie James

11 yrs 07 mths Ga. Dept. of Transportation

Fujii, Brian Ken

13 yrs 09 mths CSB-Albany

Garvin, Judy J

10 yrs 00 mths DHR - DFACS



Gay, Carolyn C Giacomini, Robert Greene, Gracie Mae Griggers, Jonathan L Guerke, Wayne R Hall-Carter, Christine Hamby, Walter Dale Hamilton, Laurie L Hancock, Gretchen F Harden, Angela R Harper, Mary D Harper, Cathy Y Harris, Robert A Harris, John Lazarus Harris, Linda G Hayes, Patsy B Hendrix, Joan K Henson, Nancy J Hines, Marcus Phillip Jimmerson, Linda W Johnson, Terry Johnson, Linda Maxine Johnson, Don M Johnson Jr, Daniel Jones, Joice H Jones, K.C Jones, Lynda G Jordan, John T Jordan, Melvis S Justus, Sharon Lynn Kicklighter, Ronnie W Kirkley, Marilyn Jane Krause, William A Kroft, Karen Lafavor, Redella Ann Lance, Judy C Landis, Carl B Lane, William Lanis Manley, Jeff E McCurley, James Leon McDonald, Sandra Kay McGill, Kay Wathen McKinley, Maple L McWhorter, Nell M Metzler Sr, Lawrence F Miller, Sheraldine S Miller, Zan S Miller, Terri Eve Minor, Willie Mae Mobley, Nell P Mondy, Glinda M Moore, Sylvia A Oconner, Johnny Oliver, Johnny N Perdue, Geraldine R Pipes, Clarissa E Powell, Jeannett R Powell, Phyllis Anthansia Pressley, Veronica H Price, Vicki Radcliff, Jonathan Bruce Reece, Michael Harvey Reinhardt, Elizabeth C Rich, Rachel A Rollins, Thomas Edward Seabrook, Linda K Shedd, Larry L Shivers, Shirley Ann Slaton, Linda F Stephenson, Mary L Stewart, Lynda H Taylor, Lillian Thomas, Charlie W Thomas, Margaret A Tolson Sr, Gerald K

30 yrs 03 mths 30 yrs 00 mths 29 yrs 05 mths 37 yrs 11 mths 28 yrs 04 mths 16 yrs 05 mths 24 yrs 09 mths 11 yrs 00 mths 34 yrs 00 mths 32 yrs 05 mths 35 yrs 01 mths 26 yrs 07 mths 31 yrs 07 mths 20 yrs 07 mths 13 yrs 04 mths 28 yrs 10 mths 24 yrs 01 mths 34 yrs 00 mths 22 yrs 04 mths 34 yrs 00 mths 38 yrs 08 mths 33 yrs 02 mths 30 yrs 04 mths 20 yrs 02 mths 26 yrs 01 mths 13 yrs 02 mths 10 yrs 07 mths 34 yrs 01 mths 18 yrs 02 mths 20 yrs 01 mths 34 yrs 05 mths 19 yrs 11 mths 34 yrs 00 mths 18 yrs 08 mths 30 yrs 06 mths 12 yrs 07 mths 10 yrs 04 mths 23 yrs 09 mths 16 yrs 01 mths 30 yrs 00 mths 28 yrs 09 mths 34 yrs 02 mths 27 yrs 05 mths 27 yrs 09 mths 14 yrs 00 mths 31 yrs 07 mths 25 yrs 00 mths 17 yrs 05 mths 10 yrs 03 mths 15 yrs 00 mths 33 yrs 04 mths 30 yrs 10 mths 30 yrs 01 mths 18 yrs 11 mths 36 yrs 08 mths 34 yrs 00 mths 29 yrs 09 mths 25 yrs 08 mths 17 yrs 08 mths 15 yrs 11 mths 18 yrs 04 mths 35 yrs 00 mths 19 yrs 05 mths 25 yrs 02 mths 22 yrs 03 mths 20 yrs 11 mths 38 yrs 04 mths 20 yrs 09 mths 28 yrs 03 mths 29 yrs 02 mths 18 yrs 01 mths 12 yrs 02 mths 14 yrs 03 mths 14 yrs 00 mths 34 yrs 00 mths

DHR - DFACS Office of Planning and Budget Ga. Bureau of Investigation Ga. Dept. of Human Resources Ga. Dept. of Agriculture CSB - Oconee Ga. Dept. of Agriculture DHR - Public Health Ga. Bureau of Investigation DHR - Public Health Ga.Dept of Community Health Ga. Dept. of Labor Ga. Dept. of Agriculture Ga. Dept. of Corrections CSB-DeKalb County Ga. Dept. of Transportation Ga. Dept. of Corrections Ga. Dept. of Public Safety Department of Revenue Ga. Dept. of Labor Ga. Dept. of Natural Resources DHR - Public Health Dept. of Juvenile Justice Ga. Dept. of Corrections Ga. Dept. of Human Resources CSB-Ogeechee Department of Revenue Ga. Dept. of Natural Resources Ga. Dept. of Transportation Rabun Co. DFCS Department of Revenue Thomas Co. PH Ga. Dept. of Corrections Ga. Dept. of Education Ga. Dept. of Human Resources Glynn Co. PH Ga. Dept. of Labor Ga. Dept. of Agriculture GA Dept of Driver Services DHR - Public Health DHR - DFACS Ga. Dept. of Labor Ga. Dept. of Corrections Department of Revenue Ga. Dept. of Transportation Ga. Dept. of Human Resources Ga. Dept. of Labor Ga. Dept. of Human Resources Ga. Dept. of Corrections DHR - Public Health Ga. Dept. of Human Resources Ga. Dept. of Labor Ga. Dept. of Corrections Ga. Dept. of Corrections DHR - DFACS Ga. Dept. of Corrections DHR - DFACS DHR - DFACS State Board of Workers' Comp Dept. of Juvenile Justice Ga. Dept. of Corrections Ga. Dept. of Public Safety Ga. Dept. of Labor Department of Revenue Ga. Dept. of Labor Ga. Dept. of Corrections Ga. Dept. of Labor Ga. Dept. of Transportation Ga. Dept. of Transportation Ga. Dept. of Driver Services Ga. Dept. of Corrections Ga. Dept. of Human Resources CSB-Ogeechee Department of Revenue State Board of Workers' Comp

The Georgia Statement

Page

Congratulations to these dedicated state retirees

Submitted by Employees' Retirement System

Tookes, Eddie B Topetzes, Charles James Turner, Barbara D Veasey, Julia M Vollmer, Michael F Walker, Ray E Walker, Ernest E

18 yrs 07 mths 30 yrs 07 mths 34 yrs 00 mths 18 yrs 06 mths 27 yrs 08 mths 34 yrs 00 mths 17 yrs 05 mths

Ga. Dept. of Transportation General Assembly of Georgia DHR - Public Health DHR - Public Health Office of Planning and Budget Ga. Dept. of Labor GA Dept of Driver Services

Wallace, Mary

19 yrs 02 mths Tax Officials

Waters, Sherry E

21 yrs 03 mths DHR - DFACS

White, Glenda H

23 yrs 07 mths Ga. Dept. of Transportation

White, Willie James

16 yrs 09 mths Heart of GA Technical College

Wilkinson, David Lee

14 yrs 11 mths Ga. World Congress Center

Willis, Delores C

34 yrs 03 mths Georgia Forestry Commission

Zingraf, Brenda J

11 yrs 06 mths Ga. Dept. of Admin. Services



"Let's Hear It"
A forum where state employees can be heard. Email ONLY one or two line sentences to chenderson@gms.state. ga.us with the subject line "Let's Hear It" to have your comments selected for publication. Submit comments using just your initials.

Disagree with the comment that employees working at the same place on almost the same shift should be allowed to adjust their hours to fit their needs. This is not fair to others (e.g. single parents) who may carpool out of financial necessity but aren't married. Bottom line, changes should not harm the business. DB
On the 401k/457 changes...Is this retirement planning in the bizzaro world? For every three dollars contributed by the employee, we'll take one dollar in fees...GG

State employees who are vested with 10 years or more service, who have a break in service then return to full-time employment as a state employee, should accrue the same leave that they were accruing when they left, if they did not withdraw their retirement. LSC
Please send out the Statement newsletter earlier. We always receive our distribution of the newsletter too late and miss out on a lot of articles with deadlines. In an effort to go paperless: Suggestion, send out less copies and e-mail the newsletter. LM

RAISES...The way raises are given now is NOT FAIR to employees who have been faithful to the state. If the raise is 4% then everyone should get it, not just new employees, raises should be uniform. BJD
There should be general rules of respect that anyone in management should be made aware of in respect to treating employees with respect. No one should be placed in a position of authority until made to understand that he/she does not have the right or permission to disrespect any employee simply because they think they can. LS

There should be more opportunities to work from home for the state employees. Especially for those employees who have computers at home. PM
Unless you are going to print the "Let's Hear It" comments in the same size font as other newsletter items and in a more prominent spot than it was placed in the fall issue, you might as well call it the "Let's Hide It" forum. -JAL
* Send your comments by May 4 for an opportunity to be heard in the next issue.

Workforce Tip
For Managers
Have you stopped to consider your supervising style? What factors determine how you manage your employees? Many management styles vary from person to person. Factors affecting a manager's style include: Time on the job Skill level and job
competencies Character Organizational culture Project priorities Deadlines Employees performance
development plan
For Employees
Every employee has a work style largely derived from the employee's experiences and personality. Are you an employee who is goal-oriented in tackling personal areas such as finances and fitness? This trait will almost always be visible on your job. Goal-oriented personalities commonly have to-do list to complete by the end of a workday. Because of their initiative and drive, they normally require minimum supervision. On the other hand, if you have a somewhat passive stance in managing your personal affairs, you may require more cues and more monitoring from managers who supervise your work. This personality type requires clear direction from their leaders with little or no room for misinterpretation. Regardless of your work style, every employee can be successful. The key for the employees' success is communication. One must be able to communicate their needs, and work style to their managers to enable themselves to meet organizational goals and individual performance expectations.

Money Matters

Controlling credit card debt

Controlling credit card debt can be a crucial strategy to gaining control over your finances. High interest rates and fees can easily cause credit card debt to increase beyond your means. All credit cards are not bad news. The key is to know how to manage the credit. It is better to use cash as much as possible. It is easy to pull out a credit card when you see something in the store window that catches your eye.

For the most part, if you don't have cash, resist the urge - especially for impulse buying. Limiting your purchases to cash is a good way of reducing spending overall. Many people find they can save more over the long run when they are committed to cash only purchases. How do you begin? Start by putting the credit cards in a lock box or location

not easily accessible. Require yourself to be accountable to someone else before having access to the card. Give credit cards to a nearby friend or family member for safekeeping, and to take away the convenience of having the card handy. These strategies can help you stop behaviors that can keep credit card debt rising. Less debt can contribute to a less stressful lifestyle.

Page 10

Government Spotlight

Governor's Office of Customer Service: Partnership with Team Georgia

The Office of

areas for improvement. OCS, together with

Customer Service

the Georgia Merit System, also piloted an

(OCS) was created Employee Job Satisfaction Survey to measure

in January 2006 by employees' level of job satisfaction. Governor

executive order.

Perdue recently encouraged all state agencies to

Although the office execute both surveys.

began with staff "on

loan" from several Continuous improvement through

state agencies, OCS process change

now employs a

One of OCS's key services is to help

team of 20 people.

agencies identify and implement process

OCS counts on an

improvements to deliver faster, easier service.

extended

Teaming up with

team

Georgia Tech's

to help

Enterprise Innovation

lead the

Institute, OCS is

charge to improve service to

currently leading

customers throughout the State of

rapid process

Georgia. Each one of the executive

improvement (RPI)

agencies and university campuses

efforts with three

selected a liaison, or customer

major state programs:

service "Champion," to spearhead

Taxpayer Services

customer service improvement

Division (Department

within their organization. The Champions also partner with OCS to

"Team Georgia.

of Revenue), Office of Child Support

make statewide recommendations. Now, more than 110,000 employees in

Ready To Serve." Services (Department of Human Resources,

100+ agencies and higher-education

DHR) and Division of Family & Children

institutions are working together to make

Services (DHR).

Georgia government services faster, friendlier

and easier. Just over one year after Governor

Sonny Perdue kicked off his statewide customer Call center solutions - better

service initiative, employees are seeing

access to service

themselves as part of "Team Georgia. Ready To

Public access to state government is at the

Serve."

core of the customer service initiative. Later this

year, OCS will launch Georgia's new General

Perdue's vision - "the best

Information Center, a single point of access to

customer service of any state in

state services via one toll-free number. GIC

the nation"
Governor Perdue has challenged state employees to focus on our customers in everything we do. In 2005, the Commission for a New Georgia created a Customer Service Task Force to study customer perceptions and needs. They found that customers want state government to be: Faster. Speed up processes, making it faster
and more efficient for customers and the employees who serve them. Friendlier. Create a friendly, respectful, customer-focused culture. Easier. Simplify access, making it easier for citizens to connect with state services. The study showed that there is room for improvement, but it also affirmed that many things are working well, thanks to terrific inhouse resources - the people!

representatives will use new technology and practices, including "warm transfers" to connect customers to the person they need. This means that the agent will stay on the line with the customer while connecting the call to make sure the right person answers and can help.
GIC agents will also be equipped to answer a number of standard questions without having to transfer to other agencies. OCS is working with Georgia Technology Authority's Team Georgia Connection group on a statewide knowledge base with key contacts and answers to frequently asked questions from each state agency. This tool will also be available online, first to state employees and later to the general public.
The Call Center Solutions Team, comprised of representatives from the state's 27 call centers, is also making improvements by sharing new management techniques and

A customer-focused culture

industry best practices. Key performance

To know how customers, both external

indicator (KPI) reports are now in place to

and internal, currently view state government, measure call volume, calls answered and hold

OCS and Georgia State University's Andrew

times. For example, from January 2006 to

Young School of Policy Studies developed a

December 2006, the state's call centers reduced

customer satisfaction survey and process, the

the average hold time from four minutes and 42

Georgia Quality Survey Index, to measure

seconds to one minute and 39 seconds, enabling

current customer satisfaction levels and identify agents to answer more calls more quickly.

The Georgia Statement
Meet the Agency Head
Joseph B. Doyle
currently serves as the agency head of two state entities, the Office of Customer Service (OCS) and the Governor's Office of Consumer Affairs where he has served as administrator since 2004. In 2005, Governor Perdue appointed Doyle to lead the Customer Service Task Force of the Commission for a New Georgia and in 2006, he was named Director of OCS. Before joining the state, Doyle owned a retail chain, After Hours Formal Wear, and previously held positions with Arthur Andersen & Company and the Augusta National Golf Club. Doyle is a graduate of the University of Notre Dame. He shares his vision for Georgia in the article below.
Creating the Team Georgia Experience
By Joe Doyle Director, Governor's Office of Customer Service
The top Georgia-based companies like Chick-Fil-A, Home Depot and Waffle House know that it takes more than simply selling a product or service to make a lasting impression on customers. What wins over their customers is a great service experience.
Providing a positive service experience isn't just for private industry. In fact, it's what public service is all about.
A cornerstone of the Governor's customer service initiative is to be "friendlier." When Georgia citizens and visitors encounter state employees, we want them to remember us as courteous, helpful, accessible, responsive and knowledgeable. No matter what services they seek or which agencies they contact, our customers should experience the same standards of service:
We greet our customers promptly and courteously. We listen and verify our understanding of the
customer's needs. We help customers with our answers and actions. We honor our commitments in a timely manner. These are often simple actions. Or sometimes, they require us to go above and beyond. When we demonstrate these qualities, we create a service experience that our customers won't forget: the Team Georgia experience. As you interact with your customers, remember these standards of service. Look at the experience you create and how it represents your statewide team. To all of Georgia's state employees, thank you for your support and your "Team Georgia" spirit!

The Georgia Statement

Page 11

Georgia Leadership Institute Wellness

Building the State's Bench Strength

Part I of III Middle Managers

High performing leaders are tremendous assets for organizations dealing with the demands of an ever-changing world and workplace. To meet that challenge, the Georgia Leadership Institute (GLI) is focused on building the State's bench strength of future leaders at all career phases, as well as expanding the breadth of our current leaders' competencies and skills. The Middle Manager, Supervisory, and PreSupervisory programs are designed to prepare state employees who will:
Articulate and implement a vision Engage and respond to citizens Enlist, support, and inspire people Create an environment where people
flourish Display integrity and earn public trust Pursue accountability Make things happen Transform state government Demonstrate commitment and competence

Janet Goggins, a graduate of the August 2006 Middle Manager series, could hardly contain her enthusiasm for the program. "The program was very worthwhile. I gained a lot of knowledge and a better understanding of topics that we talk about in meetings. It was very enlightening!"

The Middle Manager Development Program focuses on managers who are responsible for planning and directing the daily operation of organization units. As a manager of managers, the middle manager must create and sustain an integrated framework for achieving extraordinary performance for not only the organization's units, but also for its individuals.
"Middle Managers have the unique responsibility for creating and maintaining an environment that motivates and inspires the people they directly supervise, so that they can in turn create that same environment for their employees" says Alton Hoke, Program Manager for the Georgia Leadership Institute. "The concepts that are covered in this program help them to do just that."
Managers have learned how to more effectively manage teams through negotiation and influence. They were able to look at how to manage change throughout their organizations, while understanding that ethical behavior is at the cornerstone of each of their actions.
The Middle Manager Development Program has graduated five groups of participants since its inception. David Wall from the February 2006 series states, "Several division directors attended the Middle Manager program this year and found it to be especially valuable. Not only was the content relevant, but training together leads to the creation of new ideas and a better working environment back at the agency!"
Some additional benefits of the Middle Manager program are: Enhancing the individual's capacity to function and serve front line staff,
customers, stakeholders, and senior management Broadening individual's experience by interacting with colleagues from diverse
public sector backgrounds Constructively participating in the strategic development of the organization Gaining key leadership skills necessary to accomplish the organization's
strategic direction and vision for the future Taking the next step, from simply managing to strategically leading

In order to participate in this program, individuals must be nominated by their immediate supervisor, the agency training director and/or HR manager and approved by the agency head or designee. To assist agencies in selecting participants for this program, an Agency Guide has been created and can be found on any program page on the Georgia Leadership Institute's website. Registrations will be accepted up to 10 days prior to the start of the first class.
Individuals who are interested in the Middle Managers, Supervisory and Pre-Supervisory Development Programs can call 404-371-7371 or visit the Georgia Leadership Institute's website at http://www.gms.state.ga.us/leadershipInstitute/flash/v3/index.htm.

A good night's rest is very important to an employee's productivity. Rest habits, good or bad, can impact not only your work success but also your overall quality of life. Consider the following tips to be on your way to better rest and productivity.
1. When and what you eat are common contributors to restless nights. Be mindful of your diet. Try to eat a well-balanced meal with the plenty of hydration to aide digestion. Watch eating heavy foods late at night or close to bedtime.
2. Whether it is a leisurely stroll or a hard work out at the gym, routine exercise can make a considerable difference in your sleep pattern. Contrary to many people's assumption, a good night's rest is achieved more from a morning exercise schedule when compared to late evenings.
3. Alcohol, caffeine and tobacco affect sleep. Avoid or limit these substances.
4. Create a routine to relax before bed. Try to minimize television close to bedtime.
5. Your sleep environment matters. De clutter. Consider soft tones and accents. Room temperature, lighting and noise are all factors to consider in creating a relaxing sleep area.
6. Try to go to sleep and wake up at the same time each day. Get your body accustomed to a sleep routine. Try to stay on schedule even on weekends.
7. Minimize stress around bedtime. 8. Prepare yourself mentally for rest. Still your mind by trying
meditation or relaxation techniques. Leisure reading can be very relaxing.
Did You Know?
Want to like your job more? Get more rest. A University of Florida study found that workers who don't get enough sleep rate their job satisfaction lower compared to employees who get enough rest at night. The effects are most significant in women.
Vocabulary
Answers
1. aplomb \uh-PLOM\, noun: Assurance of manner or of action; self-possession; confidence; coolness.
2. apposite \AP-uh-zit\, adjective: Being of striking appropriateness and relevance; very applicable; apt.
3. logorrhea \law-guh-REE-uh\, noun: Excessive talkativeness or wordiness.
4. tendentious \ten-DEN-shuhs\, adjective: Marked by a strong tendency in favor of a particular point of view.
5. vainglory \VAYN-glor-ee; vayn-GLOR-ee\, noun: Excessive pride in one's achievements, abilities, qualities, etc.
6. Entreat \en-TREET\, verb: To make an earnest petition or request; to plead.
7. Expeditious \ek-spuh-DISH-uhs\, adjective: Characterized by or acting with speed and efficiency.
8. Explicate \EK-spluh-kayt\, transitive verb: To explain. 9. Hortatory \HOR-tuh-tor-ee\, adjective: serving to encourage
or incite. 10. Malversation \mal-vur-SAY-shun\, noun: Misconduct,
corruption, or extortion in public office. 11. Otiose \OH-shee-ohs; OH-tee-\, adjective: Ineffective; futile. 12. Stentorian \sten-TOR-ee-uhn\, adjective: Extremely loud. 13. Tete-a-tete (TAYT-uh-TAYT) adjective - Private; confidential;
familiar. 14. Prolix (pro-LIKS; PRO-liks) adjective - unnecessarily long;
wordy 15. Mendacious (men-DAY-shuhs) adjective - False; untrue

Page 12
Georgia Leadership Institute

continued from page 1
TeamWorks

The Georgia Statement

October Graduates

In order to access TeamWorks, employees will be required to register for a Team Georgia Connection user id and password: http:// team.georgia.gov. You will have to log into Team Georgia Connection once and will be automatically logged in on subsequent visits. After logging on to Team Georgia Connection, you will click on the orange ESS/TeamWorks tab to access personnel data, on-line payroll advices and existing employee and manager self-service functionality using your existing employee self-service user id.
For more information about TeamWorks, visit team.georgia.gov.

December Graduates
Executive Leadership Program Graduates

October Graduates
Department of Corrections Travis Kennedy A. J. Sabree Fred Head Johnny Sikes Patricia Smith
Department of Revenue Albert Burt Lauraette Evans Dorothy Black Wes Brooks Ann Raines Gonter
East Georgia College John Black Tim Goodman Adriance Galloway Donald Avery
Gainesville State College Martha Nesbitt Mike Stoy Paul Glaser Tom Walter Penny Mills

Georgia Building Authority Debra Myers Brett Jones Bob Satterfield
Georgia Environmental Facilities J. Robert Wiggins D. C. Maudlin Richard Sawyer Chris Tomlinson
December Graduates
Department of Corrections Thomas Sittnick Scott Poitevint Mark Waldron Joe Cafiero Guy Hickman Tony Turpin
Georgia Building Authority Steve Fanczi JoAnn Chance Dwayne Robinson

Georgia Department of Defense Michael Fowler Gregory Edwards Murray Hansen
Georgia Environmental Facilities Authority Glendale Jones
Georgia State Financing and Investment Commission Ermias Bekele Ericka Davis
Georgia State Properties Commission Frank Smith
Governor's Office of Highway Safety Robert Mikell Valerie Bell Bob Griffin Spencer Moore Ricky Rich

May 7 - 11, 2007
Recognizing Professional Service
Georgia will celebrate National Public Employee Recognition Week (PERW) May 7 11, and Employee Recognition Day will be celebrated May 9. PERW award winners will be recognized on Public Employee Recognition Day for their outstanding achievements and contributions.
A variety of special events and activities are planned. Contact your agency PERW Coordinator for additional information or visit the Georgia Merit System web site at www.gms.state.ga.us under Public Employee Awards Recognition Program.

Confederate Memorial Day - Wednesday, April 26 - will be observed on Monday, April 23