The beacon, Vol. 3, no. 2 (Summer 2003)

G-11
L :J.Da. /)1_3
Pt.
8't
31;(_ GEORGIA
DEPARTMENT
OF LABOR

Summer 2003

"LIGHTING THE WAY''

Vol. Three/Issue 2

Georgia Ul Program Tops in Region, Nation

From Worst to First
Between 1975 and 1990 the Atlanta Braves lost most of its games and was the worst team in baseball. The team consistently ended each season in last place. Fan support was almost nonexistent and the Braves were the brunt of jokes. It's been said that you couldn't give a ticket away during those losing years.
In 1991. the Braves made history by becoming the first team ever to reach the World Series just one season after having baseball'sworst record. Today the Braves are one of the most respected and popular teams in the major leagues, and has won I I consecutive division titles.
When I first came to the Georgia Department of Labor in 1999, some areas in the Unemployment Insurance Division were facing somewhat of the same situation that the Braves faced. The department's Tax unit ranked last in the nation on the U.S. Department of Labor's performance system, other areas weren't meeting the minimally acceetable performance criteria, morale was-
:indeustomers were unhappy.
The Braves turned things around and so did the Georgia Department of Labor. Please read in this issue's lead story how our Ul Division continues to improve on its performance standards. I'm happy to report that in fourth quarter 2002 rankings released by USDOL, we're ranked at or near the top.
Persistent. It's the right word to describe members of the Ul Staff. They are a group of individuals- led by Assistant Commissioner, Bobby Thomas; Unit Chiefs, Nancy Fickling, Board of Review; Sharon Baker, Tax; Greg Wynn, Policy & Procedures; Brock Timmons, Legal; Alice Mitchell, Appeals; Annie Laster, Claims; and Paul Crawford, Quality Assurance - who work hard and won't settle for being less than the best. With determination, a hard working staff, the right combination of leaders, and assistance from the regional office of USDOL, Ul was transformed from worst to first. I am proud of all the men and women in Uland congratulate them for ajob well done.
IN
GIB: Statewide Recognition
Bainbridge plant institutes guidelines that ensure health and safety of workers .. . .. .. PAGE 2
High SchooVHigh Tech
Program exposes students with disabilities to jobs in the high-tech field ............ . .... PAGE 5
JGG
Sixteenth Annual Conference .... ...... . ... . .. ........ PAGE 7

In 1998, Georgia's Unemployment Insurance program was performing poorly compared to other states on Ul Performance measures. Today, it is among the best in the nation with several units reporting top regional and national ran kings.
The United States Department of Labor has I 0 key measures that all Ul programs must accomplish in the areas of benefits, tax, appeals and trust fund management. In many of these measures, Georgia was near or at the bottom of the rankings.
During an August 2000 Statewide Tax Training Conference, the low performance numbers for the Ul program were shared with the staff. Commissioner Thurmond challenged GDOL employees to make significant improvements and develop the best Ul Program in the nation. The dedicated Ul staff took the challenge and the division's performance has dramatically improved.
Take for instance the tax unit's remarkable turn around. In 1999, it established only 54.3 percent of new employers obligation to begin paying unemployment insurance taxes in a timely manner. This performance was the worst in the nation being ranked 50th. Currently, the unit is ranked number one in the eight state Southern region and is ranked 7"' nationally.
Establishing a new employer's obligation to pay taxes and file reports is important to the employer, claimant and trust fund . When an Ul account is established , the employe; is provided a tax rate and must file both tax and wage reports on its employees and pay
U I Program continued on page 7

Perfonnance
Measure
Issuing appeals timely
Issuing appeals timely
Issuing appeals timely
Determining Ul obligation to pay taxes timely
Determining Ul obligation to pay taxes timely
~ployers filing
timely reports
Lowest overpayment error

Days Within 45 days Within 75 days Within ISO days

Percentage 98.4% 99.9% 100%

Within 90 days

88.7%

Within 180 days

- .......-

-

By the due date

95 .5 %
---
96.9%
2.07%

Regional Ranking

National Ranking 3 2 I (tie with other states)
7
3
5
2

Thurmond Chosen Man of the Year by
La Vision de Georgia

The turnout was impressive as guests gathered at what's becoming one of the biggest events in Atlanta - the La Vision de Georgia Awards Gala. In its second year, the ceremony attracted some of the most well-known politicians, business leaders and community activists.
The La Vision de Georgia awards ceremony is held to recognize individuals who through their work in organizations and businesses promote the acceptance of the Hispanic culture and other cultures throughout Georgia.
This year's ceremony recognized Commissioner Thurmond as "Man of the Year" for his hard work and efforts to improve labor conditions and for his help and support to the Latino community as well as other minorities. During his tenure at the Labor Department, Thurmond has hired and promoted a significant number of Latinos and opened the state's first multicultural Career Center in Gwinnett County. The center provides services in English, Spanish, Mandarin and Vietnamese.
In his acceptance speech , Thurmond thanked Victoria Chacon, president of LaVision and called her a true American hero. He also recognized key staff who were in attendance." These people behind me are those who work everyday for the people of Georgia," he said . He gave special recognition to staff members Javier Lescano and Carmen Vega who helped him, encouraged him and educated him on the Latino community.

Commissioner Thurmond accepts his "Man of the Year" award during the gala celebration. Members of his staff were on hand to support him. They included: Estuardo Rodas; Sharon Baker; Vivian Stith-Williams; Thelma Bowen; Carmen Vega; Rosario Avila;Javiar Lescano; Connie Taylor; Andrea Beacham; Yvette Flores; Aida Jones; Sherry Moore ; Rosa Hayes , and TamuWhite .

Georgia Department of Labor 148 Andrew Young International Blvd ., N .E. Atlanta, Georgia 30303- 1751

PRSRTSTD POSTAGE & FEES PAID GEORGIA DEPARTMENT
OF LABOR PERMIT NO. 7077

Page 2 - Vol. Three/ Issue 2

FROM THE EDITOR

Janice Reaves Editor, The Beacon
Vacationing on a Budget
To most of us, summer is synonymous to vacationing. It's usually a time we plan our annual trip to relax and get away from hectic work schedules. It's a time of year that we anticipate through fall, winter and spring seasons. What people do on vacations has certainly changed due to the current economic climate. But what hasn't changed is the excitement of traveling to new places and seeing new things.
I'd like to share with you some tips on vacationing on a budget that I picked up.

Step#3: Decide How to Pay
Evaluate your payment options and when possible, plan to pay in cash. Ideally saving up for your vacation causes less stress, in the long run. Bills from this year's vacation won't haunt you next year.
Taking along a credit card on vacation makes good sense. Credit cards reduce the need to carry large amounts of cash and ease the reservation process for hotel rooms and rental cars. If you use credit cards, plan to pay off the accumulated balance within three months.
I hope you find these tips helpful. Have an enjoyable vacation and be safe!

Step# I: Plan in Advance
Create a budget to determine how much money is available for travel. Research vacation offers with state offices of tourism, local chamber of commerce, or on the Internet.
Step#2: Consider Your Options
Set priorities and cut corners on less important details of the trip.
Be creative. Consider vacationing with another family. Sharing facilities saves money on lodging, travel and food preparations.
Compromise with several day trips or a weekend getaway; check out campgrounds and state parks.
Shop around for the best transportation and lodging rates.

The Beacon, a bi-monthly publication, will consider for publication articles relating to or dealing with the Georgia Department of Labor. Articles must be double-spaced and typewritten. Please include name, address and a daytime phone number with article. Submissions must arrive before the 15th of each month to be considered for the next issue. Articles may be mailed, e-mailed or faxed toJanice Reaves, Editor. Editor reserves the right to edit all articles of submission. Suggestions and comments are welcomed.
The Beacon is available in Braille and other alternate formats .
Janice.Reaves@dol .state .ga .us (404) 656-2683 (Fax)
Mail to: Suite 600, Sussex Place 148 Andrew Young International Blvd. N.E. Atlanta, GA30303- 1751

The BEACON - Georgia Department of Labor

2003 Georgia Employer Committee Mid-Year Meeting
Record Breaker!
Story By Vickie Henson

This year's Georgia Employer Committee Mid-Year Meeting was held in

Cordele, Georgia at the Retreat at Lake Blackshear. The attendance surpassed all

previous records for a mid-year meeting with over 200 attendees. Each committee

is usually represented by their respective chair; however, attendance this year

included additional committee members.

Some of the highlights of this year's meeting included keynote speaker, Richard

Pimentel's comments on the Effective Communication Processes, and Dr. Steve

Dawkins' presentation about the "Kids Chance" program . The program is designed

to offer educational scholarships to students that no longer have the family funds or

possibilities of funding their own education . Following Mr. Dawkins' presentation

the executive board presented him with a $500 contribution for the program and

many of the local committees are already discussing ways to raise funds to donate

to this worthy cause.

The special presentations continued when the Coweta County/Newnan

Employer Committee presented the Executive Board with a $700 donation from

their proceeds of their successful Gus Whalen event. The committee recently co-

hosted a dinner meeting/presentation on the importance of manufacturing. The

keynote speaker was Mr. Gus Whalen, CEO of Alexis Playsafe Inc, who shared

information and concerns about the decrease in manufacturing industries in the

United States. Mr. Whalen highlighted how his 125-year-old Georgia company has

managed to remain profitable in today'sever changing manufacturing industry.

Overall the mid-year meeting was a wonderful success with only positive

remarks from attendees.

AI Elvins, state chair,

closed the meeting by

reminding everyone that

the Employer

Committee's growing

number of attendees year

after year proves that

they must be doing

something right in this

unique and valuable

partnership.

The Employer Committee Annual State Conference will be held in Stone Mountain on

Charles Heyman (middle), andjudith Carr (right) ofthe Coweta County/Newnan Employer Committee present their $700 check to State Chair AI Elvins (left) .

September 7- I 0.

GIB Plant in Bainbridge Receives State Safety Award

"There should be no performance measurement for any business more important that employee safety." That's the credo of the Georgia Industries for the Blind plant in Bainbridge, Georgia. Hurt or sick employees have zero or limited productivity, and that hurts the bottom line. If employees are blind, safety takes on even higher importance.
Enforcing that creed paid off. GIB received one of the top awards during a ceremony at the state capital that recognizes state employees for their service and dedication. GIB received the Safety Award at the Public Employee Recognition ceremonyon May?.
The award is given to employees who create or utilize innovative approaches to ensure the health and safety of Georgia's workers.
Georgia Industries for the Blind, with its corporate office in Bainbridge Georgia, operates two manufacturing facilities in Bainbridge and Griffin. GIB employs 85 blind and 90 sighted employees in these two facilities. Two-thirds of these employees are in the Bainbridge plant. It is in this facility that a drastic change in safety performance has taken place.
The plant has gone from having almost three medical incidents per month to having one every other month, and it finished 2002 with five successive months with zero medical incidents!
The plant made these safety achievements by: Adopting a different attitude toward employee safety; Establishing designated walkways, putting up guide/guard rails and painting
floors;

Painting side walls to brighten the work area;

ITS
Janice Reaves, Editor John Ard, Staff writer Carolyn Kowalski, Staff writer Tharon Johnson, Staff Huey Theus, Photographer, Artist Nicole Mangham, Layout Designer.
Graphic Artist

Improving "case management" for all incidents;
Setting up an accident investigation procedure;
Enacting more stringent safety rules; Presenting heightened importance of
safety by management to employees as demonstrated in monthly meetings; Making plant infrastructure improvements; and Improving machine guarding.

Ofticial Newsletter of the GeorJia Department of Labor

These items and more added up to a dramatic reduction in employee accidents,

improved attendance rates and lifted morale. Improvements in these areas have contributed greatly to 2003 shaping up to be the best in the 54-year history of GIB.

In the year 2000, a new management team was assembled in GIB's Bainbridge plant. One of the first priorities was to attack the plant's safety performance. The results have been dramatic as shown in the table below:

Year
2000 2001 2002

Medical Incident Rate
37.7 21.0 10.6

Medicals Per Month
2.58 0 .83 0.41

Attendance Rate 84.5
86.6 88.6

Pictured receiving the G/B Safety Award, Sharon Beasley; Commissioner Marjorie H. Young, Merit System; Kevin Kelly; Gov. Sonny Perdue; Mrs.Mary Perdue; Dennis Lambert;Amanda Day;Freddie, Hartzon;and not pictured, Timmy Bellflower.

The BEACON - Georgia Department of Labor

Vol. Three/ Issue 2- Page 3

building a world-class workforce
Career Center News

Albany
Goodwill Industries presented the Workforce Development Partner of the Year Award to the Career Center for the collaboration of its GOODWorks! Program. Other partners included Dougherty Co. DFCS and SW GA Workforce Investment Board.
Awarded the High School High Tech Outstanding Supporter Award.
Athens
Regions V and VII Vocational Rehabilitation offices recently hosted a seminar entitled, Special Delivery: VR to GDOL, "Ticket to Work" Introduction. The quarterly meetings are held with Career Center staff to promote understanding of each unit's functions and further develop collaborative relationships to better serve our customers. Forty GDOL field staff mangers and front-line staff, and VR staff attended the function. Other strategic partners attending the session included representatives from Social Security Administration, Kelley Diversified, Inc., Advantage Behavioral System, and Shepherd Center.

Carrollton
Congratulations to Nancy G. Smith, supervisor in the Carrollton Career Center for her 25 years of faithful service.
Nancy Smith ofthe Carrollton Career Center
The Career Center was proud to recognize the following staff for more than five years of faithful service.

to three soldiers in Iraq. The proud relatives of these three fine men are Patsy Grubbs, DOL Services Specialist Ill, aunt of SPC Jeffery "Clay" Osborne; Cindy Davis, DOL Services Assistant, Aunt of SPC Derek Davis; and veteran Jonathan Bedford a local soldier from Cedartown. The local office received notice of some items the soldiers could use such as lip balm, lotion, foot powder socks, beef jerky, and various other items. The office didn't hesitate to begin purchasing not only part of what was on the recommended list but the entire list, and enough to fill three boxes. Cards were then bought and personally signed by each staff member with their own individual well wishes and prayers. The care packages were then lovingly wrapped by Ms. Marilyn Mobbs, DOL Services Specialist Ill and mailed off to distant and unsafe lands.
Clayton
On Tuesday, April IS , the Career Center hosted a Customer Service Workshop for high school students. The purpose of the workshop was to assist students in developing and maintaining skills to meet challenges while serving the public. Speakers at the workshop presented real life scenarios for students to gain competitive advantages in handling customers, meeting and greeting customers, controlling attitudes, and to make an effort to understand, serve and satisfy the public.
In attendance for the workshop were thirty students from Jonesboro High School, Lovejoy High School, Forest Park High School, North Clayton High School, Morrow High School, and The Youth Empowerment Program attended the workshop and received a certificate of participation.

Janie Worton of the Vocational Rehabilitation Unit
gives an overview to audience members.
Operation Jump Start took place on April 12. Aida Jones, Stanley Johnson and Lamar Aultman represented the Athens Career Center. The purpose of the fair was to bring to the front steps of residents, information on jobs, job training opportunities and promote additional services offered by the Department and other partner agencies.
Augusta
The Augusta Region is proud to have six new graduates who received their Master's of Arts in Rehabilitation Counseling from the University of Alabama at Tuscaloosa. UAB and GDOL Vocational Rehabilitation Program entered a unique and innovative partnership to provide the six Georgia students with their degrees. The students met at Augusta State University where there were linked by satellite to professors and other distance learning sites in Alabama. Additional class work and assignments were completed via the Internet.

(L-R) Lori Lusk, DOL Service Specialist; Patricia Hutto, Secretary; Lisa Philpot lves, DOL Services Specialist; John Panfil, DOL Service Specialist and Linda Wilborn , Clerk.
Cartersville
Jan Rucker, EMR of the Cartersville Career Center, was recently named Government Employee of the Year by the Cartersville/Bartow Chamber of Commerce. Jan was recognized at the Chamber's 14th Annual Employee Recogniton Luncheon on Apri123rd . She was nominated by her manger, Jerry Garland for this prestigious award . He stated, "Jan is out front in welcoming new businesses to the area and assisting both them and those firmly established in identifying and aquiring their staffing needs. She cheerfully and routinely assists her co-workers in servicing both the job seeker and the employer and contributes immeasurably to the success of the Center.

Cobb-Cherokee
Cobb-Cherokee has instituted a new tradition called "Customer of the Day" award, which is given to a customer who is visiting our office.
The management staff of Cobb-Cherokee Career Center got together to determine how to put this new tradition in place. It was decided that each unit in the office would have a day during the week to honor our customers.
When a person is selected for the award, they receive a Huey Theus print and a color certificate that signifies they are the Customer of the Day. The certificate entitles the customer to one visit to the career center with "no waiting".
The customers at the Cobb-Cherokee Career Center have been very enthusiastic over our new initiative and one recent recipient was even heard to comment, "at last, I have had something nice to happen to me this week."
Macon
Susan Lyles, Services Specialist (left) received the Manager's Award from David Clinard, Career Center Manager. The monthly award is for Best in the office for job placements for the month. Susan has received either the Manager's Award or the Best in Unit Award for five consecutive months in the Macon Career Center.

Pictured (L-R) Terri Bartles, Dale Arnold, Martha Reynnells, attendee Doyle Steward (Regional Director). Lauri Tuten , Dina Miller, and Melissa Newsome .

Jan Rucker. (R) , pictured with Career Center Manager Jerry Garland.
Cedartown
Cedartown Career Center recently let their patriotism shine through by sending care packages

Susan Lyles pictured with David Clinard, Macon Carrer Center Manager.

Page 4 - Vol. Three/ Issue 2

Macon Career Center Manager David Clinard proudly presented four employees with faithful service awards for 5-25 years of service. They are Gail Becham with 25 years of service, Steve Miller with I0 years, Hugh Armstrong with five years, and Jennifer Cash with five years.
Monroe
The Walton County Employer Committee hosted an EEOC seminar. Guest speaker was Dr. Vivian-Stith Williams, Equal Opportunity Administration, Georgia Department of Labor. Approximately 50 employers attended the seminar. The Covington/Monroe Career Center sponsored a Career Day on April 24 at the Dekalb Technical College, Covington Campus.
NorthwestGA
The NW Georgia CC staff collected items for a military care package sent to Jason Bryan.Jason is the son ofJames Bryan, EMR. Jason is an EM2 Electrician Mate with the U.S.Navy and is stationed on the USS Porter, Norfolk, Va. which was deployed to Iraq in January. Jason is following in Dad's footsteps . James served in Vietnam where he was awarded the Purple Heart and Bronze star. James has been with the Department of Labor for over 30 years.
Jason Bryan, right, and shipmate aboard the USS Porter
Members ofthe NW Georgia Career Center staffpose with care package for Bryan.

The BEACON - Georgia Department of Labor

Career Center News (continued)

Thomasville
The Thomasville Career Center participated in the Georgia Wiregrass Chapter's 2nd Annual Dress Down Day on March 28, 2003 . The Thomasville Career Center donated $132.00 toward this community event. Ms. Mae Hatcher, EMR, was the event coordinator for the office. The staffwas presented American Red Cross T-shirts.

of applicable laws and regulations, enabling her to effectively inform both growers and workers of their responsibilities .

The Thomasville Career Center staff
Valdosta
The Valdosta Career Center is delighted to have Monica Matos join our staff! She is the new MSFW Outreach Worker and is off to a great start working with farm workers, crew leaders, and growers.
Tiffany Gray and Shonta Williams participated in a Career Fair at Valdosta State University in March to help students become more aware of GDOL job opportunities and employment services.
Penelope Furey, Unit Supervisor, recently completed her master's in Public Administration from Valdosta State University. She was awarded the Hugh C. Bailey Outstanding Graduate Student in the VSU MPA Program for the year 2003 .
Waycross
Rosario Avila was presented an award for leadership, unity, professional and excellence at the MAFO National Farmworker Conference in Miami, Florida. Rosario, known to coworkers as "Rosie," was born in Urupan, Michoacan, Mexico and moved to the Los Angeles area at the age of two.
Rosie began her career with GDOL as an Agricultural Specialist in 1999. A migrant herself, Rosie organized Waycross's first Latin American Awareness Fair in 200 I in cooperation with three other agencies, and received a proclamation for her work from Mayor Flunker. She was also the recipient of the District V West Customer Service Award for two years in a row.
Rosie developed an extensive database to link farmworkers to area resources and has knowledge

Rosario (center) is shown at the MAFO conference with Carmen Vega , Georgia's Monitor Advocate and Sherri Wilson , Agricultural Services in Atlanta.
Kudos
GoodWorks! Director, Linda Johnson, is the newly elected President of the Georgia County Welfare Association.Johnson was sworn in at the 34"' Annual Conference held in Jekyll Island. Johnson began her career in Social Work at Chatham County Department of Family and Children Services and later served as Director in Peach, Sumter, and Richmond Counties. GoodWorks! is a statewide Welfare-to-Work Initiative.
Jim Schlottman was one of several federal and state participant to received the USDOL Secretary's Exceptional Achievement Award on behalf of the grant-based measures workgroup. The award reads: "For outstanding achievement and excellence in providing quality recommendation that will enhance the quality of services to veterans utilizing the public exchange system ."
Carmen Vega has been selected as a potential candidate for the 2003-2004 edition of the International Who's Who of Professionals. Nominations to Who's Who is an honor in itself. The society was founded in 1928 and provided the most comprehensive listing of professionals whose contributions shape and direct the destiny of nations. Best wishes to Carmen.
Debra Landers in Human Resources has been selected 'Volunteer of the Year" for her work with the homeless, battered women , and food drives. Keep up the good work Debra.
Mel Wages is a recipient of the 2003 Silver Shovel Award for his outstanding service to the Greater Hall Chamber of Commerce and the community.

STAFF APPOINTMENTS

Larry Beck has been named Assistant Commissioner of Rehabilitation Services. Beck is a 32 year veteran of the GDOL. For the past 21 months, he has served as acting assistant commissioner and transition leader for the merger of DRS from the state's Department of Human Resources to the labor department. Beck has a unique involvement with rehabilitation services, he was a client at the division's Roosevelt Warm Springs Institute for Rehabilitation. Beck is a wheel-chair user as a result ofa spinal cord injury suffered from a diving accident. He is a 1975 graduate of Berry College, where he received a BA degree in social science.
Sherry Moore is being appointed District Director of the Adanta Metro Area District of the Field Services Division. Ms. Moore served as Manager of the Gwinnett Career Center. Ms. Moore began her career with the Department in 1976 as an Employment Interviewer. Since that time, she has held a variety of positions, including Manager of the Dekalb Career Center. Ms. Moore transferred from the Dekalb Career Center in 2000. She went on to coordinate the design and development ofthe Department's first multi-lingual Career Center, the Gwinnett Career Center. Ms. Moore holds a Bachelor of Science degree in Personnel Administration with a minor in Industrial Relations from the University ofAlabama.
Cynthia Robinson Is being appointed Director of the Workforce Development Division. Ms. Robinson's most recent position has been with the Field Services Division as District Director of the Adanta Metro Area District. Ms. Robinson holds a Bachelor's degree in Sociology with a minor in Early Childhood Education from johnson C. Smith University in Charlotte, North Carolina.
Connie Taylor is being appointed Manager of the Gwinnett Career Center. Ms. Taylor previously served as Assistant Manager for Employment Service at Gwinnett. She has held several key positions with the Department including Outreach Specialist for the Migrant Seasonal Farm Worker Program of the Houston County Career Center and Assistant Monitor Advocate for the Department's Monitor Advocate office. Ms. Taylor holds a Bachelor of Arts degree in Spanish with a minor in Political Science from Georgia College and State University. She has also completed graduate course work in Business Management at the University of Maryland.
Roderick Wyatt has been named Manager of the North Metro Career Center. Most recently, he was the acting manager at North Metro. He began his career with the department In 1991. He's worked in Combined Intake, the Employment Services Division, was the Statewide Coordinator for the Special Assistance Unit and served on the statewide implementation team for Workforce lnvestmentkt (WIA), GoodWorks! and TOPPSTEP. Wyatt received his BA in Business Administration and Minor In Human Resources from Clark Atlanta University.
Please welcome each ofthese Individuals to their new roles.

The BEACON - Georgia Department of Labor
Rehabilitation Services

Vol. Three/ Issue 2- Page 5

DRSHighlights

High Praise for
High School/High Tech
In the early '80s, a task force of high-tech executives met to discuss how to recruit the skilled employees they needed to stay competitive in the global marketplace. They knew recruiting for high tech-jobs was a priority. They also knew that people with disabilities were a dependable and productive pool of potential employees. But what they unfortunately discovered was that few people with disabilities had the education and training to qualify for high-tech jobs. And so the seeds were planted for High School/High Tech (HS/HT).
Today in Georgia and elsewhere, HS/HT is recognized as a powerful community collaborative of parents, educators, rehab professionals and business people. Its goal is to get to students with disabilities early, expose them to math , science, and computers, and encourage them to envision these fields as exciting and viable career paths.
On a parallel path , HS/HT also aims to help professionals in science, mathematics, engineering, and technology-related fields better understand the uses of assistive technology and the accommodations and facility-access needs of persons with disabilities, so that as employers they can envision a potential new source of able, enthusiastic and well-educated employees.
The Georgia HS/HT program has been extraordinarily successful. Pilot efforts in 1997 were led by Annette Bowling, executive director of the Albany Advocacy Resource Center, and Lee Miller, then Georgia's delegate to the President's Committee on Employment of People w ith Disabilities. Projects in Columbus and Albany set the gold standard for replication, culminating in work with NASA, an early financial backer.
The Albany students studied natural butterfly metamorphoses for two years and developed an experiment to determine if caterpillars would develop into butterflies in the absence of gravity. The experiment was flown on board Columbia Space Shuttle STS-93 Mission in July 1999, with Col. Eileen Collins, the first female commander. The successful results of that space exploration led to a permanent exhibit in the Smithsonian'sAir and Space Museum, featuring the first Painted Lady butterflies ever to emerge in zero gravity.
Today there are some two-dozen HS/HT programs in Georgia schools, and the recent $250,000 grant from the USDOL Office of Disability Employment
Policy (ODEP) will pave the way for more. The initiative will focus on necessary infrastructure and subsequent formation of a state network with various models of how projects may be organized . " It will also provide an opportunity to link HS/HT to other VR services , and to Georgia's workforce system as a whole," said Ron Williams, the newly appointed State Program Director.

The Wheels on the Bus Go Round and Round

The Career Bus delivers

career exploration information

to young people with disabilities

to help them transition from high

school to post secondary study

or the world of work. The

vehicle itself is a customized

motor coach with retractable

steps, a wheelchair lift, and a

stabilizing system. It's equipped

with state-of-the-art hardware

and software , a combo TV/DVD/VCR ,a copier/ scanner/fax, a cell phone, and Internet access. The traveling lab houses Y.E .S software, which is

Workforce Development Mobil Unit Coordinator Ray Stowers watches Eastside H.S. (Covington , Newton County) students involved in career exploration activities.

designed for students with

reading limitations or

developmental disabilities, as well as Enter Here, a video encyclopedia of job

opportunities. The Career Bus also replicates the software programs available in

GDOL Career Centers.

The proposal to tailor the services of the Northeast Georgia Regional

Development Center's existing Mobile Learning Lab was submitted to the School to

Work Partnership by vocational rehabilitation staff in Region 5 (Athens). Other

partners include the regional WIB, and the counselors of the DOENR/school system

collaborative.

The mobile classroom creates curiosity wherever it is parked , and gives VR the

opportunity to heighten community awareness about each sponsoring partner. The

DOENR counselor has the autonomy to develop and deliver the information needed

for a client's particular neecls, sa access is not necessar ily limited to VR clients Other

uses have focused on orienting all school staff to the unit's capabilities, hosting an

event to educate parents, using the bus as a location for an In Service Teacher's Day,

and also for a local VR office meeting so all staff will be knowledgeable about the lab's

resources.

Most importantly, the Career Bus exposes students to more and better choices

about learning and working in their communities. So far, it has helped some 200 young

people, and when the project wraps up at the end of the school year, another 200 will

have experienced its benefits. And that, it is hoped , is enough to refund the effort for

another academic cycle.

Charles Wells, a Vocational Rehabilitation counselor since 1992, received a Georgia Rehabilitation Association (GRA) Award of Appreciation in recognition of his advocacy for persons with disabilities. It was presented at the February 2003 Legislative Seminar where Wells addressed the audience from a personal perspective.
"Once I was a nineteen-year-old kid without a clue as to what I wanted to do with my life," states Wells. ':Alii knew was that I had a disability and my mother told me that the people at Vocational Rehabilitation would someday help me get a job. And now, I am a thirty-three year old man , sitting at the very same desk that I once sat at with my VR counselor. What irony. I am now the one counseling persons with disabilities, writing vocational plans, and helping people plan their futures ."
"As a Certified Rehabilitation Counselor, " Wells continued , "I have a career, not just a job. VR has clearly made a difference in my life. But it has also had an impact on Georgia taxpayers."
Here's the math. Multiply Wells' first salary ($1 544.50 monthly), times 12, times his years worked (I 5) . Assuming no increases, Wells's total earnings amount to $278,0 I 0. Multiply that figure by the 1989 tax rate (33 percent) to determine that Wells has paid over $91 ,743.30 in state and federal taxes.
To put the taxpayer savings into perspective, Wells said, "If I had been unable to work, I would

A Personal Perspective
Story By Carolyn Kowalski
Charles Wells proudly displays his 2003 Georgia Rehabilitation Association Award.
have received a monthly government cash benefit-Supplemental Security Income (SSI). In 1989 that

was $368.00." So, $368 times 12 months times I 5 years equals $66,240 the total direct cash benefits Wells would have received from the government,
tax-free.
Wells acknowledged that the figures do not take into account such factors as the salary raises he has received over the last fifteen years, which has increased the amount of money he has paid into the state and federal tax systems. Nor do the figures take into account the increases in SSI benefits that have occurred over those fifteen years, or the cost to the government for Medicaid, to which most SSI beneficiaries are entitled.
Still, from a basic financial perspective, the bottom line is obvious -- the government saved
$66,240, and it also received income of $92,000
from the taxes Wells paid into the system. Put another way, at least $80 million dollars of
disposable income would flow back into Georgia's economy if just I o/o of the 700,000 Georgians with disabilities who want to be employed worked full time for a year earning the 200 I average weekly wage ($264) for VR clients.
"No matter how you look at it," Wells noted, "investing in VR services saves money. And I am just one person who has benefitted from that. When you consider everyone else who has been helped and contributed like me, it's quite remarkable. Everyone becomes a winner in this situation," he concluded .

Page 6 - Vol. Three/ Issue 2
Coffee Break
John Lawrence
When Ifirst approached John about doing the Coffee Break, he said he thought there were many more people at GDOL who were more interesting than him. I found him both interesting and funny.
I think a lot of people are really curious about you. Tell me about your job here at GDOL and what it entails.
I'm still not sure; it changes on a daily basis. I am the Assistant Division Director for Workforce Information and Analysis. We track many data and statistics on Georgia's labor force. My job entails really boring management type work (sometimes not so boring) combined with really exciting analytical work. I really enjoy my work, but especially the people I work with, both those in my office and everyone who is trying to improve the lives of all Georgians by pushing them up. We all do seem to have a common bond.
How long have you been at GDOL? Since September 1990.
You had to know this would come up. You're really tall. How tall are you and are you a bom athlete?
I am 6'8" tall (34Sibs), I played football, basketball and baseball when I was younger; wasn't too bad either.
When you're not at work, what would we be surprised to know about you?
I still enjoy listening to loud Rock 'n Roll.
What are your hobbies? I enjoy playing golf, although one day I
hope to be agood golf player.
My first impression of you is that you are shy. Areyou?
Not as bad as I was when I was younger (teen).l don't have a problem saying what's on my mind. But I'm not going to try and get everyone's attention. I have a harder time expressing my personal feelings, always have.
Where did you grow up? Tell me a little about your family.
I was bom in Columbia S.C., but grew up in Monroe, Georgia. I am an only child. My parents were (not kidding) very much like Ward and June Cleaver. I was bom in 1965 and my childhood was a cross between "Leave It To Beaver'' and the "Brady Bunch" (the only child version). Then I became a teenager and the world was more like "Fast Times at Ridgemont High." Then I became an adult and my life resembles the movie ''Vacation." Hi, I'm Clark!
Do you have any pets? H so what kind? What are their names?
My wife and I have seven cats; we're not exactly crazy, yet. I can't remember their names.
What really upsets you? Uncertainty, good or bad. I just want to
know.
What really makes you laugh? Just about anything; it's something I do
often.
Hyou could change one thing in the world what would it be?
I would be taller. No, slow things down so everyone can smell the roses. Oh, and make sure everyone has roses to smell.
Hyou had one wish, what would it be? To have more hours in a day and more
days in the week and more weeks in a year. Time goes by too fast.
-By Janice Reaves

The BEACON - Georgia Department of Labor
World-class Customer Service

May 29,2003
To Whom it May Concern,
Dear friends, I am a soldier in the U.S. Army currently involved in "Operation Iraqi Freedom ." I'm writing you to let you know how much we appreciate your efforts in the assembly of the products we currently use over here. I carry at least four of those assembled utensils around in my cargo pocket just in case! I belong to 92nd Chemical Company out of Ft. Stewart, Georgia! Thanks again for all of your efforts in supporting the troops. Your hard work has not gone unnoticed .
Thanks Sincerely,
r'Specia/isl Jleremy B ar.bin
Specialist Jeremy Larkin

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Michael L, Thunnond, Commissioner Georgia Department of Labor 148 Andrew Young International Blvd., N .E. A tlanta, GA 30303-1 75 1
Dear Commissioner Thunnond:
I want to commend three of your colleagues for their diligent, responsive efforts on my behalf. I recently needed some help unraveling a question about an unemployment claim, and I was highly impressed by:
0 Verena Kendrick, BPC Examiners & Overpayment Unit 0 Joyce Speer, Overpayment Unit 0 Sam Childs, Unemployment Benefits Control
Each of these individuals took the time to guide me through vari ous phases of the process and to give personal attention to my needs. I appreciate their helpful, patient approach and their extra efforts in resolving my questions. A s Georgians, we are indeed fortunate to have such dedicated, proactive individuals in our service.
~ly, ~~
Bob Wentworth
Subject: Lori Chafin
From : Kathy,Dawson @carrier.utc.com To: Mike.lngram @dol.state.ga,us
Mike Ingram,
This morning the decision was made by our key executives to shut down our main assembly line for one week due to lack of a key component that has been delayed because of the West Coast Longshoreman strike. One of the main issues in making this decision was the impact it would have on our employees and how quickly they could collect unemployment benefits. I literally had been on the phone all day explaining and reassuring our corporate office on the unemployment process. They were in disbelief that there was no waiting process for our employees to file for benefits when they return to work. I talked with both Phyllis Winfrey and Ethel Wynn in your office and Lucille Bruce in Atlanta to confirm what I already knew and relayed this information to our executives.
At 3:00 today, we were scheduled to meet with 85 employees that were to be impacted by this decision, I called your office and talked with Patrick Phelps and explained to him that we were having a meeting and although I knew it was short notice, would someone be able to come to our facility to answer questions. Patrick said he would look into it and I went on with my routine, never thinking to call back. At 3:00 pm our meeting started. Suddenly in the back of the room I recognized someone and upon closer look saw it was Lori Chafin . Ou r plant manager and staff were more than impressed with Lori's fielding questions from our employees on unemployment claims. She even stayed after the meeting to answer questions from our full time and temporary employees.
Mike, I have always been impressed with your staff in their knowledge of Department of Labor guidelines and programs. I was impressed a few years ago when we had a layoff and Lori and others from your staff came and met with our employees. What I saw today was truly customer service at its best, not only from Lori , but your entire staff. I really did not expect anyone to come on such short notice, but somehow your team sensed the importance of the news we had to relay to our employees today and came to our rescue. We thank you and your staff for all you do and look forward to our continued relationship.
Kathy Dawson HR Manager

Michael L. Thurn10nd Commissioner Georgia Department of Labor 148 Andrew Young International Blvd., E A tlanta, GA 30303-1 75 1
Dear Commissioner Thunnond,
I would like to take this opportuni ty to express what a great pleasure it was to be of service to the members of the Georgia Departm ent of Labor during the recent joint Finance and Administration meeting of the U.S. Department of Labor Region 3 and the Southeastern Employment and Training Association Spring Conference. On behal f of the management and staff we enjoyed serving your attendees and only hope we w ill be considered again to host this event when the meeting returns to Georgia in four years.
As your group's Convention Service M anager, I wanted to share with you how M s. Kathreen Scott represents your organization in a very professional manner and contributed to the success of the conference. It was my pleasure to assist her in coordinating this meeti ng and working w ith her daily with the menu planning. Her commitment to the conference in handling a variety of details was evident and provided many of the attendee ' services and discounts above the usual negotiation process. I know that you are proud of her representati on and I just wanted to say thank you.
Mr, Thunnond, I hope you will consider the Westin Peachtree Plaza your home away from home when conducting business downtown. Please feel free to call upon our servi ces whenever the occasion pennits.
Sin ce rel y,
K evin S. Kapke Convention Services M anager

WAYNE W GAM\10/11 JOSEP II N AN ili-RSON w WRIG IITGA MMO~.JR
BRAD J McfA Ll STF.FANIF F DRAKF

GAMMON AND ANDERSON
AT TO RN EY S AT LAW
OLIWAY BUILDING lOS PR IOR STREET CEDARTOWN, GEORGIA 30 125 www.gammonanderson.com

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A pril 9, 2003
Michael L. Thunnond, Commissioner Georgia Department of Labor 148 A ndrew Young International Bl vd,, N .E. A tlanta, GA 30303 -1 75 1
RE: Charles Trippe
Dear Commissioner Thunnond:
I would like to take this opportunity to express to you the outstand ing j ob that Mr. Tri ppe has done on two separate occasions within the past three months securing employment for young men in dire need. Because of Mr. Trippe's concern and resources, these two young men were able to begin supporting their families and become producti ve members of our community.
Mr, Trippe is and has been for an extended peri od of time a great asset to our community.
With kindest regard s, I am
Sincerely yours,
Jo~~=o

The BEACON - Georgia Department of Labor

Vol. Three/Issue 2 - Page 7

MARK

SUNDAY, AUGUST 24, 2003 e 2:00 P.M. - 4:00 P.M. e BROADCASTED LIVE ON GPTV

YOUR

GEORGIA DEPARTMENT OF LABOR'S

CALENDAR

STATEWIDE JOB FAIR

I'll Be There
Story By john Davidson
Nicole Johnson had already put in a day's work when her supervisor, Shonda Bolden, asked her to return to work because another staff person had failed to show up to help children learn the alphabet. Without hesitation, Nicole said , "I'll be there." It was a strong testament to the work ethic Nicole garnered from her personal advisor and job coach in the GoodWorks! program .
In the GoodWorks service strategy, every personal advisor and job coach want to make a difference. As the customer enters into work activities, the personal advisor relates to the customer in a personal way so that getting to work and being at work are achieved . While on the job, the coach assists the customer with developing successful work habits in conjunction with the supervisor or employer.
Getting back to the Fresh Start Learning Center, another GoodWorks customer, Leola Barker, started two weeks ago. She hopes to successfully complete the work adjustment position developed by J. Stinson & Associates. According to Ms. Bolden, Leola has done well during her first two weeks . "She takes the initiative. Some folks just won't do anything. And then they don't show up." Ms. Bolden mentioned how the personal advisor and the job coach make a big difference.
In the GoodWorks! service strategy, both the personal advisor and job coach want to make a difference. That's their job, to be there, to advise and to coach . Many times their efforts make all the difference, the same kind of difference it makes when Nicole says to her employer, "I'll be there."

JGG Celebrates
Story By Nedra Wakefield
The Sixteenth Annual Jobs for Georgia Graduates Career Association Conference and Awards Luncheon was held on March 13, 2003 at the Macon Centrepiex in Macon, Georgia. The theme of this year's conference was "Above and Beyond: Striving For Excellence. "
Each year an annual career association conference is held to showcase the talent and skills of the JGG program participants. More than 700 seniors represented 26 high schools from throughout the state. Students participated in six competitions on the regional and state level. First, second and third place winners on the regional level advanced to the state competition held in Macon. For the students who did not compete, the conference offered five career-oriented workshops, which included team-building, customer service, dressing for success and dollars and sense. A favorite workshop offered the past four years is the "JGG Family Feud." GDOL's Wayne Mack does a fabulous job each year serving as game show host.
Karla Heath-Sands ofWALB -TY in Albany, Georgia delivered the keynote at the awards luncheon . Ms. Sands has worked in broadcasting more than 13 years . She won the Georgia Association of Broadcasters' 2002 "On-Air Personality" award for Excellence in Broadcasting.
Entertainment for the luncheon was provided by students from Georgia School For The Deaf, who gave a heart-rending musical interpretation, and Carmen Prather, a student at Paulding County High School sang "A Moment Like This." The luncheon ended with awards presented to the state competitive event winners. Many thanks to the judges, event leaders, workshop presenters and program participants who contributed to the success of this year's conference.

Pictured L-R: Shonda Bolden, Assistant Director Nerita Davis, job Coach Larrinecia Parker, Personal Advisor Nicole johnson , Child Care Aide

JGG students from the Georgia School for the Deaf performed a moving song selection through sign language at the luncheon .

U I Program continued from front page
quarterly unemployment insurance taxes. The taxes are deposited into Georgia's trust fund . The wage records are used to establish benefit amounts for eligible Ul claimants. Failure to establish new accounts in a timely manner may result in employers paying taxes for multiple quarters at one time.
"I am very pleased with the hard work of the Ul Tax staff in improving the quality and timeliness of service delivery to our customers. We continue to improve in the areas of technology and staff training and development to be better equipped to handle the needs of our customers. We are striving to become the# I tax department in the nation. This is our vision," says Chief of Tax, Sharon Baker.
Other Ul programs are showing remarkable improvements in its service delivery to customers too. Out of all of the appeals filed in 1998 to the Board of Review, only 75.5 percent of the cases were resolved in 45 days. Last year the Board of Review resolved 98.4% of appeals within that same time period . Issuing a timely appeal decision benefits both the claimant and the employer in resolving issues that affect receipt of benefits and the charge to the employer's unemployment trust account. Although the Board of Review slipped from its number one position in 200 I to number three in 2002, Nancy Fickling continues to be proud of her team. "I give full credit to my staff and the board members for their tremendous efforts and their determination to be the number one Board of Review in the nation," she said. "Although two states with much lower workloads squeaked ahead of us in 2002, (Washington at 98.9% processed 4,797 cases) ; (Idaho at 98.6% processed 560 cases) and (GA at 98.4% processed 5,636 cases) , we enjoy a competitiveness spirit," she added.
Assistant Commissioner of Ul , Bobby Thomas stated, "You can't help but be impressed with the attitude and effort of the individuals that work with our unemployment insurance program. While handling some of the highest workloads in Georgia's history, GDOL staff continues to achieve improvements in program quality and timeliness. These are achievements we all can be proud of."

Thurmond Supports
Boys & Girls Clubs

In Americus, Georgia, young boys and girls know of a safe place to learn and grow

all while having fun . The Sumter County Boys and Girls Clubs are only five years old,

but are already serving over 750 youth throughout the clubs ' four units.

"When I was a youngster, I didn't have the opportunity to be a member of the

Boys & Girls Clubs," Comm issioner Thurmond told a crowd gathered during an

annual fund raising event for the clubs at South Georgia Technical College. " But I've

seen first hand the impact it has had on youth who are involved and are members of

the clubs. It is a positive

place that builds better

citizens, one youth at a

time," he added .

Several women in

Hartford, Connecticut

founded the Boys Clubs of

America in 1860, believing

that boys who roamed the

streets should have a

positive alternative. The

name was changed to Boys

& Girls Clubs of America in

1990 to recognize that girls

are a part of the clubs'

cause .

Commissioner Thurmond; President Carter. who served

There are 3,300 Boys as the host ofthe fundraiser ; and WilliamS. "Bill" Harris ,

& Girls Clubs nationwide, past president ofthe Boys & Girls Clubs ofSumter County.

serving 3.6 million youths.

GDOL Staff Participate in Bring Your Child to Work Day

manager ofthe Monroe Career Center and responsible for helping residents find meaningful employment. 'Mer moving away from Monroe, I said I'd never come back, said Bailey. "Iate my words.
Bailey was bom and raised in Mill Village. "I grew up in a family of seven and we lived in
Mill Row Houses. My father worked in the
Textile Village and so we lived there as did other families, she added.
But soon Pat graduated from Loganville High School and couldn't wait to move away. Although she only moved a county over to Gwinnett, she was happy to be anywhere except Walton County. Once in Gwinnett she started working for the Georgia Department of Labor as a contingency clerk. Through the years, she's worked herself up through the ranks.
It's been said that love makes you do crazy things or, in Pat's case, it makes you eat your words. Soon after meeting her husband-tobe, she learned that the GDOL would open up an office in Monroe. She jumped at the opportunity to be closer to him and convinced management that she would be the perfect person for the job in her hometown.
For 25 years, Bailey has worked for the Georgia Department of Labor, 16 at the Monroe Career Cent er. It's not unusual for clients to come into the office and ask for "Ms. Bailey" by name. "I'm a hands on manager, she says. "I take job orders when necessary and help clients file claims. I love finding people jobs, she added.
Her staff mirrors Pat's love for her job. Although small, seven including Pat, the Monroe Career Center has received the GDOL Customer Service Award for three consecutive years.
"I never thought I'd say this, but I wouldn't want to live anywhere else but Monroe, Bailey said. "One of my sons lives four houses from me and Igot my first grandchild this year and expect two more by the end of the year from my daughter and other son, she added.
Besides gardening, volunteering at Habitat for Humanity, walking and spoiling her grandchild, helping people find jobs would be at the top of her list of things she likes to do. She has only one desire when it comes to the Monroe Career Center, and that's getting a bigger offiCe so that she can provide customer service to even more citizens in the Walton County community.
GEORGIA ONE-STOP
CAREER NETWORK
See the GDOL web site (www.dol.stote.go.us) for more information on G I

More than 60 youngsters were on hand during the Georgia Department of Labor's annual Bring Your Child to Work Day. Staff members brought their children ages 9-16 to work with them so that they could obtain workplace experience first hand.
The youth spent a couple of hours at their parent's jobsite and then went through a series of team-building exercises with Bob Roesch, a trainer in Staff Development.
GDOL adopted this day after the Ms. Foundation's Take

Bob Roesch, a trainer in Staff Development, gives instruction to jaleesa Tucker, granddaughter of Bettye Tucker during Bring Your Child to Work team building exercises.

Participants ofBring Your Child to Work Day learn the importance ofteamwork through a team building exercise using balloons.

Our Daughters And Sons To Work National Program. The Ms. Foundations says, "The program is designed for both girls and boys, and focuses on expanding future opportunities for all our children, in both their work and family lives ."
The day concluded with a pizza lunch for all of the boys and girls who participated.

Roosevelt Institute Recognized With Target and State Excellence Awards

The Roosevelt Warm Springs Institute for Rehabilitation was recognized with two Georgia Hospital Association Target Awards and the 2002-2003 Georgia Society of Volunteer Services Excellence Award for its 'Voluncheers" Program.
Roosevelt Institute Public Relations Director Martin Harmon received an "Award of Excellence" in the Brochure Category for his 2002 publication, The Spirit of Warm Springs, which details all Institute programs and services. Harmon was also honored w ith an "Award of Merit" in the Special Events Category for his leadership with RWSIR's 2002 75'h Anniversary Celebration.Judging was carried out by the South Carolina/North Carolina Society for Healthcare Marketing and Public Relations.
It marked the second straight year Harmon has earned a GHA Target Award recognition, following an "Award of Excellence" in the Media Relations Category last year for publicity during the 200 I Warm Springs Reunion .

RWSIR Volunteer Services Director Carol Barnes accepted the Excellence Award in the Community Outreach Division at the Georgia Society of Directors of Volunteer Services annual education conference. The 'Voluncheers" program is comprised of a group of volunteers from the institute who visit recently discharged patients. They check to see how the patients are progressing, get feedback about the patients' stay and treatment at the Institute and maintain contact with them.
Barnes says overall the 'Voluncheers" program has been very successful. "It's always good for our volunteers to hear glowing reports about our nurses, therapists and everyone involved as a means of reinforcing the job we're doing here."
Along with the rest of Rehabilitation Services, the Roosevelt Institute is in its second year as part of the Georgia Department of Labor.

GDOL
WORD SCRAMBLE
Lesser Known Georgia Cities
I . laed
2. emarcehu - - - - - - - -
3. boatgr _ _ _ _ _ _ 4. tyyt - - - 5. rmoeud 6. illvoalf 7. afgro _ _ _ _ _ 8. oeknhob
9. eonlx - - - - -
10. ellryy _ _ _ _ _ _

Answers to last months puzzle

I. judge 2. tailor 3. carpenter 4. artist 5. poet 6. sculptor 7. pilot

8. dentist 9. cowboy 10. nurse II. doctor 12. editor 13. secretary 14. coach

IS. attorney 16. teacher 17. waitress 18. fireman 19. columnist 20. mailman

II. eolmn 12. ttporar 13. rioncn 14. uhsesc IS . lconudle 16. nswer

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As you learn about the ABCs of Systems Thinking", the "Rollercoaster of Change", and "The Six Natural Levels of Leadership Competencies", you will begin to adopt a better way to think, to act, and to achieve better results as a leader. Call (-404) 232-3833 to check out this book and learn how to develop your leadership skills through self-study, team training, and daily application that will result in a more successful organization.
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