Monthly mortgage summary, Jan. 2010

Monthly
Mortgage Summary

Georgia Department of Banking & Finance ~ Non-Depository Financial Institutions Division
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Inside this Issue:
NEWS ITEMS Mortgage Licensing 2
and Supervision Section Receives
Governor's Customer Service
Commendation
NDFI Customer 3 Service Stars
Department of 4 Banking and Finance Employee Furloughs
ADMINISTRATIVE ITEMS
Administrative 4 Actions
Fines 5
Licenses Approved & 6 Reinstated
Licenses Revoked, 6 Expired, Withdrawn
Contact Information 11

State Regulators Announce Launch of "NMLS Consumer Access"
On January 25, 2010, the Nationwide Mortgage Licensing System and Registry (NMLS) --a mortgage licensing system operated by state financial regulators, including Georgia--is launching "NMLS Consumer Access." NMLS Consumer Access is a fully searchable website that allows the public to view information concerning statelicensed mortgage companies, branches, and individuals currently licensed through NMLS.
The goal of NMLS Consumer Access is to provide homebuyers and the general public with greater information regarding state licensed companies and professionals in the mortgage industry. NMLS Consumer Access will benefit consumers by providing consumers a single location to access standardized information regarding their mortgage provider, regardless of the state in which they operate.
"The launch of NMLS Consumer Access shows, once again, the commitment of state financial supervisors to protect consumers," said Georgia Department of Banking and
(Continued on page 3)
NDFI Outreach
AND UPCOMING SPEAKING ENGAGEMENTS
Commissioner Braswell will be speaking at the Terry College of Business' Southeastern Bank
Management and Directors Conference at the Gwinnett Center in Duluth on February 11th.
Deputy Commissioner for Non-Depository Financial Institutions Rod Carnes will be speaking
to the National Mortgage Learning Foundation in Atlanta on February 8th.
Director for Mortgage Supervision Sandra Sheley will be speaking at GREFPAC's (Georgia Real
Estate Fraud Prevention and Awareness Coalition) Annual Mortgage Fraud Conference on February 12th.
Deputy Commissioner for Legal and Consumer Affairs Judy Newberry and NDFI Attorney
Felicia Faison-Holmes will be speaking at the University of Georgia's College of Family and Consumer Sciences ("FACS") Day at the Capitol on February 15th.

"Safeguarding Georgia's Financial Services"

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January 2010

Mortgage Licensing and Supervision Section Receives Governor's Customer Service Commendation
On January 21, 2010, the Department's Mortgage Licensing and Supervision Section was honored, along with 28 individuals and teams from 14 state agencies and institutions, with a Governor's Commendation for excellence in customer service.
The Governor's Office of Customer Service accepts nominations throughout the year for individuals and teams that provide "above-and-beyond" customer service. Winners are recognized at quarterly Governor's Commendation events.

"I'm extremely pleased with the way the Mortgage Division lives and breathes our agency's customer service principles every day." stated Commissioner Braswell. "I especially like the fact that they seek out innovative ways to exceed a customer's expectations, such as giving a personal telephone call to a new licensee to ask how things are going and to warn them of potential pitfalls. That extra effort is what it's all about!"

Communications with the Department...Help Us Help You!!
Please provide us with your NMLS ID and/or DBF license number and your purpose/reason for sending any written communications to the Department. The reason some things are sent to us is not always obvious and may require hours of research, which prevents us from providing you with the fastest possible service.

January 2010

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NDFI CUSTOMER SERVICE STARS

It is the Department's goal to provide excellent customer service by meeting and exceeding the expectations of our customers. Along those lines, we would like to recognize the following individuals for going above and beyond in serving our customers:
Applications Analyst Irene Harper - The Department received a letter from a customer stating: "This letter serves as a compliment for the level of service provided by Irene in the Mortgage Licensing Department. Earlier this week, I spoke to Irene multiple times concerning the new license requirements for loan officers. She thoroughly answered each question in detail. Inquiries to DBF concerning the new licensing requirements are probably numerous to say the least. However, Irene patiently answered my questions. She is to be commended."
Mortgage Licensing Section - The Department received an e-mail from a customer stating: "I just completed the email survey and realized that I have never thanked you personally. I'd like to let you know how much our Licensing Department appreciates your outstanding customer service, timely communication, and consistency in responding to our many requests and inquiries. We know we can always depend on a response from DBF. Thanks so much!"
CONGRATULATIONS AND GREAT JOB TO THIS MONTH'S CUSTOMER SERVICE STARS!!

State Regulators Announce Launch of "NMLS Consumer Access" (Continued from page 1)
Finance Commissioner Rob Braswell. "States have long been regarded as leaders in the consumer protection arena. NMLS Consumer Access provides an innovative method for consumers to research prospective mortgage companies or providers." State regulators, through the Conference of State Bank Supervisors and the American Association of Residential Mortgage Regulators, launched NMLS in January 2008. To date, 45 states and territories--including Georgia--license mortgage companies, branches and individuals through the system. All 54 states and territories are expected to be on NMLS by the end of 2010.
"During development of NMLS," Commissioner Braswell continued, "one of the goals put forth by state regulators was to provide a central source of information that promotes transparency throughout the states. I see NMLS Consumer Access as a critical tool to protecting the consumers in Georgia."
In addition, Title V of the Housing and Economic Recovery Act of 2008, the SAFE Act, mandates that NMLS provide consumers with easily accessible information, offered at no charge, regarding the employment history of state licensed and federally registered mortgage loan originators. "NMLS is successfully combining the objectives of state regulators with the mandates of the SAFE Act by launching NMLS Consumer Access," Commissioner Braswell concluded.
NMLS Consumer Access can be accessed here: www.nmlsconsumeraccess.org

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January 2010

Department of Banking and Finance Employee Furloughs
As directed by the Governor's Office of Planning and Budget, all state employees are required to take three furlough days before June 30, 2010. The Department has developed a plan to furlough all employees and will close for business on Friday, April 2nd, Monday, May 10th, and Tuesday, June 1st.
These dates were selected in an effort to minimize the impact in any one pay period, minimize the effect on exam schedules, and maximize cost savings. Even in these difficult fiscal times, the Department remains committed to fulfilling its mission in the same manner as always - with excellence and professionalism.

Holiday / Furlough Day
Furlough Day (DBF offices closed) Confederate Memorial Day Furlough Day (DBF offices closed) Memorial Day Furlough Day (DBF offices closed)

Date Observed
April 2nd Friday April 26th Monday May 10th Monday May 31st Monday June 1st Tuesday

ADMINISTRATIVE ACTIONS
Cease and Desist Orders Which Became Final
Action Financial Services, Inc., Utica, MI - Order to Cease and Desist issued 12/17/2009 became final 01/22/2010.
Consumer One Corp., Ronkonkoma, NY (license# 23015) - Order to Cease and Desist issued 12/04/2009 became final 01/04/2010.
Contract Asset Management, LLC d/b/a Exclusive Properties, Atlanta, GA - Order to Cease and Desist issued 12/04/2009 became final 01/22/2010.
Exclusive Metro Properties, LLC, Smyrna, GA - Order to Cease and Desist issued 12/07/2009 became final 01/20/2010.
Johnson, Gerald, Marietta, GA - Order to Cease and Desist issued 12/15/2009 became final 01/31/2010.
Kfir, Sagi, Esq. d/b/a Kfir & Associates, Irvine, CA - Order to Cease and Desist issued 12/17/2009 became final 01/20/2010.
Mitchell, Douglas G. Esq. d/b/a/ United Global Legal Services & United Global Services, Rutherford, NJ Order to Cease and Desist issued 12/07/2009 became final 01/20/2010.

January 2010
ADMINISTRATIVE ACTIONS
Cease and Desist Orders Which Became Final

Page 5

Roosevelt Mortgage Acquisition Company, New York, NY - Order to Cease and Desist issued 12/17/2009 became final 01/19/2010.
Washington, Robert A, Atlanta, GA - Order to Cease and Desist issued 12/22/2009 became final 01/25/2010.

Final Consent Orders
Dependable Mortgage, LLC, Norcross, GA (license# 19425) - Consent Order issued 01/27/2010 became final 01/27/2010.
Ibisanmi, Gbenga, Lawrenceville, GA - Consent Order issued 01/27/2010 became final 01/27/2010.
Lenox Financial Mortgage, LLC, Atlanta, GA (license# 19100) - Consent Order issued 01/25/2010 became final 01/25/2010.
Shibley, Jon M., Atlanta, GA - Consent Order issued 01/25/2010 became final 01/25/2010.
Shibley, Stefen, Atlanta, GA - Consent Order issued 01/25/2010 became final 01/25/2010.

Fine Information

Information regarding fines assessed against a specific licensee, against whom there are no pending administrative actions, is available on an individual licensee basis by submitting a written request to the following e-mail address: dbfmort@dbf.state.ga.us

1 Licensee fined for Books and Records 1 Licensee fined for Background Checks Violation

FINE REASON
1 Licensee fined for Loans File not Properly Maintained

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January 2010

January 2010
Georgia Department of Banking and Finance
2990 Brandywine Road Suite 200
Atlanta, Georgia 30341-5565
Phone: (770) 986-1136 Fax: (770) 986-1029 or 1655
Email: dbfmort@dbf.state.ga.us
We're on the Web! dbf.georgia.gov

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The Department is the state agency that regulates and examines banks, credit unions, and trust companies chartered by the State. The Department also has regulatory and/or
licensing authority over mortgage brokers/processors, lenders and loan originators, money service businesses, international banking organizations, and bank holding compa-
nies conducting business in Georgia.
Our MISSION is to promote safe, sound, competitive financial services in Georgia through innovative, responsive regulation and supervision.
Our VISION is to be the best financial services industry regulator in the country Progressive. Proactive. Service-Oriented.

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This publication is delivered to interested parties via email and is also available from the Department's website at: http://dbf.georgia.gov under Publications, Mortgage Summary.
If you would like to be added to our distribution list, please send an e-mail to dbfpress@dbf.state.ga.us and indicate your name, e-mail address, and the publication to which you wish to subscribe.