{"response":{"docs":[{"id":"dlg_ggpd_1379192528-2026","title":"Fiscal year 2026 performance measure report.","collection_id":"dlg_ggpd","collection_title":"Georgia Government Publications","dcterms_contributor":["Georgia. Office of Planning and Budget, issuing body."],"dcterms_spatial":["United States, Georgia, 32.75042, -83.50018"],"dcterms_creator":null,"dc_date":["2026"],"dcterms_description":["FY 2014- contain actual program performance data for 2009/2012-","FY 2014 (Harvested on June 6, 2018 from opb.georgia.gov); title from PDF running title (Georgia Government Publications database, viewed May 16, 2023).","Fiscal year 2022 (Harvested on July 13, 2021 from opb.georgia.gov); (Georgia Government Publications database, viewed May 16, 2023)."],"dc_format":["application/pdf"],"dcterms_identifier":null,"dcterms_language":["eng"],"dcterms_publisher":["[Atlanta, Georgia] : [Georgia. Governor's Office of Planning and Budget]"],"dc_relation":null,"dc_right":["http://rightsstatements.org/vocab/InC/1.0/"],"dcterms_is_part_of":null,"dcterms_subject":["Government productivity--Georgia--Evaluation--Statistics--Periodicals.","State governments--Georgia--Evaluation--Statistics--Periodicals.","Government productivity--Evaluation","State governments--Evaluation","Georgia","Georgia Government Documents--Serial"],"dcterms_title":["Fiscal year 2026 performance measure report."],"dcterms_type":["Text"],"dcterms_provenance":["University of Georgia. Map and Government Information Library"],"edm_is_shown_by":["https://dlg.galileo.usg.edu/do:dlg_ggpd_1379192528-2026"],"edm_is_shown_at":["https://dlg.galileo.usg.edu/id:dlg_ggpd_1379192528-2026"],"dcterms_temporal":null,"dcterms_rights_holder":null,"dcterms_bibliographic_citation":null,"dlg_local_right":null,"dcterms_medium":["state government records"],"dcterms_extent":null,"dlg_subject_personal":null,"iiif_manifest_url_ss":null,"dcterms_subject_fast":null,"fulltext":"PERFORMANCE MEASURES REPORT \nFiscal Year 2026 \nGOVERNOR'S OFFICE OF PLANNING AND BUDGET \n \n Fiscal Year 2026 Performance Measure Report \nThe Office of Planning and Budget publishes performance measures annually. For the FY 2026 budget cycle, agencies reported actual program performance data for FY 2021 through FY 2024 for workload, efficiency, and outcome measures. Measuring performance in these three areas helps state decision makers and agency stakeholders understand how well programs are operating and whether they are achieving their intended purpose. Measures in this report are organized by both agency and program. \nThe statistics in this report are included as they were entered by the agency or in consultation with the agency. As such, any questions regarding a specific performance measure should be directed to the respective agency. \ni \n \n Table of Contents \nCourt of Appeals.................................................................................................................................................. 1 Supreme Court..................................................................................................................................................... 2 State Accounting Office...................................................................................................................................... .3 Department of Administrative Services...............................................................................................................5 Department of Agriculture...................................................................................................................................9 Department of Banking and Finance................................................................................................................. 11 Department of Behavioral Health and Developmental Disabilities.................................................................. 12 Department of Community Affairs....................................................................................................................17 Department of Community Health.................................................................................................................... 22 Department of Community Supervision............................................................................................................ 29 Department of Corrections................................................................................................................................ .32 Department of Defense...................................................................................................................................... 37 Department of Driver Services.......................................................................................................................... 39 Bright from the Start: Georgia Department of Early Care and Learning.......................................................... 42 Department of Economic Development............................................................................................................ 44 Department of Education................................................................................................................................... 46 Employees' Retirement System of Georgia....................................................................................................... 54 State Forestry Commission................................................................................................................................ 55 Office of the Governor.......................................................................................................................................56 Department of Human Services......................................................................................................................... 62 Commissioner of Insurance............................................................................................................................... 70 Georgia Bureau of Investigation........................................................................................................................72 Department of Juvenile Justice.......................................................................................................................... 76 Department of Labor..........................................................................................................................................78 Department of Law............................................................................................................................................ 79 Department of Natural Resources......................................................................................................................80 State Board of Pardons and Paroles................................................................................................................... 83 State Properties Commission............................................................................................................................. 85 Georgia Public Defender Council......................................................................................................................86 Department of Public Health............................................................................................................................. 87 Department of Public Safety..............................................................................................................................92 Public Service Commission............................................................................................................................... 97 Board of Regents of the University System of Georgia.................................................................................... 98 Department of Revenue................................................................................................................................... 106 Secretary of State............................................................................................................................................. 110 Georgia Student Finance Commission............................................................................................................ 115 Teachers Retirement System........................................................................................................................... 121 Technical College System of Georgia............................................................................................................. 122 Department of Transportation..........................................................................................................................125 Department of Veterans Service...................................................................................................................... 129 State Board of Workers' Compensation...........................................................................................................131 Georgia General Obligation Debt Sinking Fund............................................................................................. 132 \nii \n \n Program Performance Measures: \nCourt of Appeals \nCourt of Appeals \nAppellate Filings \nCases Disposed \nRevenue from Appellate Court Fees \nAverage caseload per judge for cases filed \nAverage caseload per judge for cases disposed \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \nFY 2024 Actual \n \n2,526 2,752 $384,839 \n168 183 \n \n2,663 2,510 $399,720 \n167 178 \n \n2,502 2,485 $387,010 \n167 166 \n \n2,492 2,503 $396,210 \n166 167 \n \n1 \n \n Program Performance Measures: \nSupreme Court \nSupreme Court of Georgia \nAppellate filings \nRevenue from Appellate Court fees \nAverage Caseload per Justice for cases filed \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \nFY 2024 Actual \n \n1,374 $154,239 \n1,374 \n \n1,328 $160,001 \n1,328 \n \n1,227 $154,108 \n1,227 \n \n1,405 $146,324 \n1,405 \n \n2 \n \n Program Performance Measures: \nState Accounting Office \nFinancial Systems \nNumber of customers/users supported by Human Capital Management (HCM) \nNumber of customers/users supported by Financials \nNumber of customer support tickets generated \nNumber of customer support tickets closed \nPercentage of Financial issues responded to, diagnosed, and resolved within Service Level Agreement parameters Percentage of Human Capital Management issues responded to, diagnosed, and resolved within Service Level Agreement parameters \nShared Services \nNumber of agencies participating in Payroll Shared Services \nNumber of employees paid through Payroll Shared Services \nNumber of agencies participating in the state's Travel \u0026 Expense program \nNumber of travel reimbursements processed \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \nFY 2024 Actual \n \n75,726 91,793 40,882 40,744 96.00% 96.9% \n \n73,811 96,247 45,129 45,009 97.30% 98.1% \n \n75,536 102,185 \n48,525 48,502 97.49% 96.9% \n \n77,582 108,346 \n30,600 30,105 98.10% 97.2% \n \n25 14,769 \n69 34,409 \n \n26 14,251 \n71 68,150 \n \n26 14,603 \n71 96,205 \n \n27 14,569 \n71 105,492 \n \nStatewide Accounting and Reporting \nDays from prior fiscal year end to publish the Annual Comprehensive Financial Report (ACFR) \nDays from prior fiscal year end to publish the Budgetary Compliance Report (BCR) \nSubmit Annual Schedule of Expenditures of Federal Awards (SEFA) within 60 days of Annual Comprehensive Financial Report (ACFR) (1=Meet; 2=Did Not Meet) \n \n262 \n \n208 \n \n250 \n \n215 \n \n164 \n \n175 \n \n183 \n \n196 \n \n1 \n \n1 \n \n1 \n \n1 \n \n3 \n \n Program Performance Measures: \nState Accounting Office: Attached Agencies \nState Ethics Commission \nNumber of existing cases on July 1 \nNumber of complaints received \nNumber of action initiated by Commission staff \nNumber of cases resolved under 2 years old \nNumber of cases resolved older than 2 years \nGeorgia State Board of Accountancy \nIndividual CPA renewals processed \nCPA firm renewals processed \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \nFY 2024 Actual \n \n191 \n \n123 \n \n149 \n \n126 \n \n16 \n \n48 \n \n25 \n \n63 \n \n9 \n \n90 \n \n81 \n \n50 \n \n36 \n \n29 \n \n66 \n \n66 \n \n57 \n \n34 \n \n56 \n \n53 \n \n189 \n \n20,263 \n \n222 \n \n1,505 \n \n365 \n \n20,454 \n \n382 \n \n1,677 \n \n4 \n \n Program Performance Measures: \nDepartment of Administrative Services \nCertificate of Need Appeal Panel \nNumber of Certificate of Need appeals filed \nNumber of Certificate of Need hearings held \nNumber of Certificate of Need appeals held resulting in a reversed decision \nAmount of filing fees collected \nNumber of filing appellant parties \nAverage number of hours spent per appeal \nAverage number of days to issue a decision on a CON appeal \nDepartmental Administration (DOAS) \nNumber of enterprise-wide contract award protests \nNumber of training opportunities offered to employees \nPercentage of employees successfully completing training/professional development Number of service center tickets \nPercent of successfully resolved tickets \nNumber of audit findings \nAgency turnover rate \nNumber of payments processed \nPercentage of payments processed electronically \nFleet Management \nNumber of active assets enrolled in the state's fleet. \nProportion of active state assets enrolled in the motor vehicle maintenance program Number of safety trainings completed following \"Report My Driving\" calls from constituents Average preventative maintenance costs for participating vehicles \nNumber of active state assets enrolled in the motor vehicle maintenance program \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \nFY 2024 Actual \n \n10 10 \n4 $27,000 \n18 86.75 297.50 \n \n7 1 6 $19,500 13 88.40 268.90 \n \n5 1 0 $40,500 7 63.98 124.50 \n \n5 3 2 $67,000 9 100.70 605.70 \n \n61 2,032 100.00% 54,462 100.00% \n0 10.38% \n4,630 87.00% \n \n47 3,562 100.00% 51,190 100.00% \n0 16.90% \n3,462 84.80% \n \n34 3,804 100.00% 34,698 91.00% \n0 21.70% \n3,926 84.90% \n \n51 3,710 100.00% 46,516 94.06% \n0 7.50% 3,951 87.41% \n \n17,454 99.93% \n273 $238.00 \n17,396 \n \n17,567 99.00% \n273 $246.00 \n17,590 \n \n18,230 99.00% \n360 $308.00 \n17,439 \n \n19,991 99.00% \n442 $346.00 \n21,272 \n \n5 \n \n Program Performance Measures: Human Resources Administration \nNumber of active benefit-eligible executive branch state employees in the Enterprise Resource Planning system \nProportion of eligible state employees enrolled in an employee-paid Flexible Benefit offering \nEmployee customers' overall satisfaction with the Benefits Operations Center. \nEmployees or candidates identified for risk based on results of the Drug Testing program. \nNumber of applications submitted to job requisitions through Team Georgia Careers \nNumber of jobs posted through Team Georgia Careers \nNumber of state entities using Team Georgia Careers platform for job vacancy posting and applicant tracking \n \nFY 2021 Actual \n42,938 88.60% 86.40% \n225 252,703 \n10,805 86 \n \nFY 2022 Actual \n42,006 87.58% 89.25% \n252 214,995 \n14,336 88 \n \nFY 2023 Actual \n43,471 84.90% 87.50% \n364 261,059 \n13,021 89 \n \nFY 2024 Actual \n45,782 84.13% 88.00% \n487 294,636 \n11,374 84 \n \nRisk Management \nNumber of claims accepted for review under the Workers Compensation, Liability, and Property programs Percent of cases settled without litigation \nNumber of unemployment claims filed \nNumber of claims accepted for review under the Cyber Insurance program \nPercentage of active Worker's Compensation claims that include lost time costs \nPercentage of Liability claims that are tort claims \nPercentage of Liability claims that are broad form claims \nNumber of claims settled from Worker's Compensation claims \nNumber of claims settled from Subsequent Injury Trust Fund claims \nNumber of settlements reached from Ante Litem Notices \n \n10,671 86.00% \n3,697 2 \n53% 89% 11% \n0 6 45 \n \n10,379 81.00% \n2,488 1 \n36% 88% 12% 155 \n4 30 \n \n10,782 84.00% \n1,323 1 \n29% 89% 12% 613 \n2 19 \n \n10,891 87.00% \n1,366 0 \n47% 80% 17% 178 \n1 26 \n \nState Purchasing \nAmount of state entity spend through the Purchasing Card program reviewed under the continuous monitoring function \nProportion of state entity Chief Procurement Officers that are certified purchasers \nEstimated amount of cost savings/avoidance from recently completed new or renewal Statewide contracts \n \n$54,659,969 95% \n$12,230,952 \n \n$59,942,480 95% \n$10,390,440 \n \n$62,379,582 97% \n$9,809,790 \n \n$64,408,391 97% \n$9,873,555 \n \n6 \n \n Program Performance Measures: \nNumber of agencies using the Team Georgia Marketplace application for their procurement processes \nNumber of active supplier contracts for statewide commodity categories. \nNumber of state, local and supplier training participants for the state purchasing program \nAmount of annual rebate generated by the p-card program \n \nFY 2021 Actual \n60 \n77 \n11,706 \n$3,682,580 \n \nFY 2022 Actual \n62 \n80 \n13,214 \n$4,487,815 \n \nFY 2023 Actual \n62 \n84 \n14,452 \n$5,171,220 \n \nFY 2024 Actual \n62 \n80 \n11,501 \n$5,218,665 \n \nSurplus Property \nAmount of sales in the State Surplus Property program \nProportion of State Surplus Property transactions that are redistributed \nAmount of funds returned to state entities from sales in the State Surplus Property program Proportion of surplus property transactions redistributed to state agencies \nProportion of surplus property transactions redistributed to eligible local governments and nonprofits Number of annual property transactions received \n \n$7,550,541 11.00% \n$4,736,796 1.80% 5.30% 7,289 \n \n$8,094,489 9.30% \n$5,197,062 5.20% 1.30% 7,355 \n \n$7,040,118 9.20% \n$5,684,563 5.80% 1.30% 8,138 \n \n$6,185,490 9.10% \n$4,325,799 4.70% 1.70% 7,382 \n \n7 \n \n Program Performance Measures: \nDepartment of Administrative Services: Attached Agencies \nOffice of State Administrative Hearings \nNumber of cases filed \nNumber of cases per judge \nAverage cost per case \nNumber of cases filed with the tax tribunal \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \nFY 2024 Actual \n \n27,971 2,664 \n$202.00 434 \n \n29,344 2,668 \n$192.00 568 \n \n31,571 3,157 \n$188.00 404 \n \n49,983 4,998 \n$130.00 455 \n \nOffice of the State Treasurer \nNumber of Transactions in the statewide merchant card contract \nMeet or exceed investment performance while adhering to relevant guidelines and show earnings on State General Funds invested by OST. The number of entities that had bank accounts and services evaluated \n \n10,111,197 $7,623,183 \n15 \n \n13,477,414 \n \n16,286,711 \n \n13,859,858 \n \n$43,269,545 $847,260,821 $1,350,162,016 \n \n11 \n \n12 \n \n12 \n \nPayments to Georgia Aviation Authority \nNumber of hours flown, public safety hours, natural resource hours, and passenger transportation hours Percentage of allotted flight hours utilized \nNumber of flights scheduled annually \nNumber of private flight vendors utilized \n \n198 44% \n75 3 \n \n378 85% 174 \n3 \n \n327 73% 101 \n3 \n \n321 72% 100 \n3 \n \nPayments to Georgia Technology Authority \nNumber of telephone calls placed to the \"1-800-Georgia\" call center requesting assistance Average wait time for 1-800-Georgia telephone calls \nProportion of agencies compliant with STARR report \nNumber of unique visits to Georgia.gov website \nAverage time for GETS service desk incident resolution \nNumber of projects reviewed by Critical Projects Review Panel \nAverage dollar amount of projects reviewed by Critical Projects Review Panel \nNumber of projects reviewed by Large IT Project Executive Decision-Making Board Average dollar amount of projects reviewed by Large IT Project Executive Decision-Making Board \n \n274,322 137 seconds \n0.88 11.6 million \n5.31 21 \n$17,084,962 0 \n$0 \n \n117,652 5 seconds \n0.77 8.8 million \n9.08 20 \n$15,961,915 0 \n$0 \n \n131,444 29 seconds \n0.71 12.0 million \n2.36 25 \n$17,772,173 0 \n$0 \n \n122,767 24 seconds \n0.85 12.3 million \n1.82 31 \n$11,689,279 0 \n$0 \n \n8 \n \n Program Performance Measures: \nDepartment of Agriculture \nConsumer Protection \nNumber of establishments inspected. \nPercentage of establishments out of compliance warranting follow-up inspection \nNumber of violative samples from regulated food products \nPercentage of non-compliant establishments found to be compliant at follow-up inspection Percentage of inspections completed \nPercentage of food establishments inspected for regulatory compliance \nPercentage of fuel establishments inspected for regulatory compliance (based on an 18 month inspection cycle) Percentage of companion animal establishments inspected for regulatory compliance \nDepartmental Administration (DOA) \nPercentage of calls answered in call centers \nPercentage of IT tickets completed within 48 hours of being submitted \nProgram turnover rate \nNumber of audit findings \nNumber of licenses issued \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \nFY 2024 Actual \n \n147,610 13.28% \n36 75.14% 78.11% 60.00% 77.00% 55.00% \n \n11,064 12.53% \n1 100.00% 100.00% 100.00% \n94.00% N/A \n \n107,683 10.11% \n62 76.00% 75.00% 64.00% 89.00% 59.00% \n \n106,501 10.00% \n45 100.00% 100.00% 100.00% \n85.00% N/A \n \n95.30% 93.75% 11.83% \nN/A 75,895 \n \n96.47% 97.00% 11.37% \nN/A 77,136 \n \n96.35% 99.00% 19.11% \nN/A 78,384 \n \n94.60% 100.00% \n11.20% N/A \n80,236 \n \nMarketing and Promotion \nNumber of Georgia Grown participants \nPercentage of total Farmers Market space leased to vendors \nNumber of farmers, retailers, and wholesalers utilizing the Atlanta Farmers Market Percentage increase in total users of the Atlanta Farmers' Market \n \n1,467 100% 29,955 0.00% \n \n1,520 100% 25,337 0.00% \n \n1,480 100% 23,965 0.00% \n \n1,520 100% 23,966 0.00% \n \nPoultry Veterinary Diagnostic Labs \nNumber of avian influenza tests provided to poultry growers and hobbyists \nNumber of samples submitted to the poultry lab network for diagnostic testing \nNumber of reported diseases tested using monitoring standards \nNumber of tests performed \n \n366,598 60,249 15 \n1,427,898 \n \n405,005 63,663 15 \n1,547,140 \n \n471,098 64,094 15 \n1,631,774 \n \n480,000 64,094 15 \n1,650,784 \n \n9 \n \n Program Performance Measures: \nDepartment of Agriculture: Attached Agencies \nPayments to Georgia Agricultural Exposition Authority \nNumber of visitors to the National Fair \nPercentage of total expenditures funded through self-generated funds \nGross fair revenues \nGross event revenues \nAmount in capital reserves \nNumber of visitors (fair and non-fair per calendar year) \nNumber of Events Hosted \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \nFY 2024 Actual \n \n0 60.70% $3,817,712 $3,389,613 $354,052 \n0 96 \n \n485,758 91.10% $7,606,027 $5,243,682 $6,110,045 1,017,541 \n172 \n \n543,120 94.00% $8,426,447 $5,166,760 $6,038,603 1,022,580 \n181 \n \n487,874 93.90% $7,805,084 $5,062,439 $3,109,096 965,653 \n181 \n \nState Soil and Water Conservation Commission \nAmount of electronic payments processed \nNumber of audit findings \nNumber of Georgia Soil and Water Conservation Commission/United States Department of Agriculture watershed dams maintained Number of agricultural irrigation systems audited for application uniformity \nNumber of Georgia Soil and Water Conservation/United States Department of Agriculture watershed dams rehabilitated to meet safe dam criteria and to provide continued flood control Number of million gallons of potential water saved by mobile irrigation lab contracted audits Number of individuals certified or recertified in erosion and sedimentation control \nNumber of erosion control plans reviewed \nNumber of agricultural acres protected and benefited by conservation plans \nNumber of citizens educated through district sponsored events \nAgency Turnover Rate \nPercentage of state funds as compared to agency total funds. \nAverage cost per plan to review an erosion control plan by Georgia Soil and Water Conservation Commission staff \n \n44.00% 0 \n200 0 \n25 0.0 10,386 4,441 193,485 331,000 11.00% 73.00% $65.98 \n \n43.00% 0 \n255 0 \n25 0.0 12,380 3,710 248,184 413,750 5.00% 80.00% $109.25 \n \n42.00% 0 \n305 0 \n27 0.0 10,559 3,234 252,506 679,000 17.00% 83.00% $69.91 \n \n42.00% 0 \n365 0 \n27 0.0 12,178 3,847 416,929 750,000 17.00% 84.00% $94.33 \n \n10 \n \n Program Performance Measures: \nDepartment of Banking and Finance \nDepartmental Administration (DBF) \nPercentage of fees and fines submitted electronically \nAgency turnover rate \nNumber of audit findings \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \nFY 2024 Actual \n \n99% 14% \n0 \n \n99% 12% N/A \n \n99% 15% \n0 \n \n99% 13% \n0 \n \nFinancial Institution Supervision \nAverage examination turnaround time for bank and credit union examinations (in calendar days) Average report turnaround time for bank and credit union examinations (in calendar days) Number of examinations conducted of state-chartered banks and credit unions \nNumber of formal administrative actions outstanding for banks and credit unions \nPercentage of problem banks that showed improvement at their next examination \nNon-Depository Financial Institution Supervision \nNumber of risk-based examinations and investigations conducted \nNumber of administrative actions issued to licensed and unlicensed entities \nAverage number of calendar days required to process a mortgage broker, mortgage lender, or mortgage loan originator license1 Average number of calendar days required to process a Money Service Business license or registration1 Number of approved licensees \nNumber of new applications \nNumber of exams completed \n \n52 24 83 \n5 30% \n \n52 27 88 \n5 50% \n \n57 31 66 \n7 50% \n \n61 33 73 \n5 43% \n \n242 375 \n2 7 28,288 13,224 253 \n \n204 361 \n2 4 34,411 13,299 217 \n \n236 420 \n20 49 28,506 7,035 198 \n \n239 474 \n12 66 26,457 6,533 195 \n \n1Starting in FY 2023, the Department of Banking and Finance began tracking these measures from the date an application is first submitted as opposed to the date when all necessary items to complete the application have been submitted. \n \n11 \n \n Program Performance Measures: \nDepartment of Behavioral Health and Developmental Disabilities \nAdult Addictive Diseases Services \nNumber of clients served in community-based detoxification and crisis services \nNumber of clients served in community-based treatment \nNumber of clients served in recovery services \nPercentage of clients discharged from crisis or detoxification programs who receive follow-up behavioral health services within 14 days Percentage of clients not returning for new services within 90 days of discharge \nPercentage of women successfully completing treatment in the Women's Treatment and Recovery Support Program (formerly Ready for Work program) Percentage of clients active in treatment 90 days after beginning non-crisis stabilization services \nAdult Developmental Disabilities Services \nPersons served in community-based adult developmental disabilities services \nNumber of persons receiving supported employment \nAverage Mobile Crisis Team response time (in minutes) \nAverage cost per New Options Waiver \nNumber of Georgia consumers on waiting list for waivers as of June 30 \nNumber of developmental disabilities consumers transitioned from Georgia's state hospitals to the community Average cost per Comprehensive Supports Waiver \nAverage cost per Comprehensive Supports Waiver to transition a person from a State Psychiatric Hospital Number of individuals transitioned from the waiver planning list into waiver services Percent of individuals on waiting list who received non-waiver services as of June 30 Number of individuals on waiting list who received non-waiver services as of June 30 \nAdult Forensic Services \nPercentage of incompetent to stand trial clients completing restoration who were opined to be competent Number of adult outpatient evaluations completed: pretrial, incompetent to stand trial, and civil commitment Number of adult inpatient evaluations completed: pretrial, incompetent to stand trial, and civil commitment \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \nFY 2024 Actual \n \n10,138 49,068 63,772 4.00% 76.00% 32.00% 31.11% \n \n8,003 48,142 23,508 24.00% 77.10% 29.00% 31.45% \n \n8,197 47,018 32,125 28.00% 77.00% 29.00% 32.00% \n \n10,363 45,705 50,673 28.03% 76.30% 22.65% 32.56% \n \n15,133 1,071 70 \n$11,479 7,328 12 \n$72,386 $59,460.00 \n477 16.60% \n1,324 \n \n16,248 1,854 86 \n$12,769 7,155 8 \n$74,084 $19,445.00 \n525 29.00% \n2,075 \n \n16,409 1,950 86 \n$14,306 7,157 7 \n$78,684 $26,806.75 \n756 29.00% \n2,082 \n \n16,829 1,860 31 \n$14,962 7,424 10 \n$80,940 $34,513.93 \n776 30.08% \n2,233 \n \n79% 2,366 \n938 \n \n79% 2,763 \n812 \n \n87% 2,885 \n889 \n \n80% 3,322 \n870 \n \n12 \n \n Program Performance Measures: \nNumber of individuals declared incompetent to stand trial who completed restoration \nMedian length of stay in years of civilly committed ISTS and NGRIs in state hospital on last day of fiscal year \nPercentage of long-term forensic clients who are discharged \nNumber served in community integration home and supervised apartments \nNumber of forensic individuals on conditional release being monitored by DBHDD on June 30 \nPercentage of long-term discharges readmitted to hospital within 180 days of discharge or conditional release \nPercentage of pretrial evaluations completed within 45 days of court order \n \nFY 2021 Actual \n432 \n3.4 \n18% \n147 \n315 \n14% \n39% \n \nFY 2022 Actual \n410 \n3.4 \n15% \n133 \n310 \n11% \n28% \n \nFY 2023 Actual \n445 \n4.2 \n16% \n126 \n267 \n11% \n15% \n \nFY 2024 Actual \n529 \n4.4 \n12% \n120 \n230 \n15% \n12% \n \nAdult Mental Health Services \nNumber of adult mental health consumers served in state facilities \nNumber of adult mental health consumers served in community \nNumber of persons receiving peer services \nPercentage of adult mental health consumers served in state facilities \nPercentage of homeless individuals in adult community mental health services who obtain stable housing while enrolled in services Average response time for Mobile Crisis Response services (in minutes) \nPercentage of people enrolled in supportive employment who are competitively employed Number of adult mental health consumers who received crisis services \nPercentage of Assertive Community Treatment (ACT) clients admitted to psychiatric hospitals \nChild and Adolescent Addictive Diseases Services \nNumber of youth served by Core Services providers \nNumber of youth served in Clubhouse Recovery Support Services \nNumber of youth served in Intensive Residential Treatment (IRT) \nPercentage of youth who experience a reduction in alcohol and/or substance abuse while in treatment Percentage of patients admitted to an IRT program within 30 days of screening \n \n1,813 132,329 \n3,706 1.40% 47.10% \n70 33.90% 22,401 \n4.40% \n \n1,298 116,145 \n3,483 1.10% 45.60% \n83 36.40% 21,873 \n4.60% \n \n1,178 113,661 \n3,395 1.03% 42.50% \n78 33.60% 23,500 \n5.10% \n \n1,201 115,786 \n3,568 1.00% 41.50% \n36 31.00% 25,250 \n5.80% \n \n177 234 \n69 44% 93% \n \n115 224 \n53 29% 83% \n \n127 316 \n41 57% 73% \n \n152 284 \n55 35% 84% \n \nChild and Adolescent Developmental Disabilities \nPersons served in community-based child and adolescent developmental disabilities programs \n \n3,008 \n \n3,256 \n \n3,205 \n \n3,410 \n \n13 \n \n Program Performance Measures: \nNumber of children and adolescents receiving family support services \nPercentage of first time family support services recipients who were children or adolescents \n \nFY 2021 Actual \n2,835 \n5.76% \n \nFY 2022 Actual \n2,732 \n58.80% \n \nFY 2023 Actual \n3,125 \n48.30% \n \nFY 2024 Actual \n3,345 \n50.58% \n \nChild and Adolescent Forensic Services \nNumber of evaluations completed on juveniles in juvenile or superior court \nNumber of children and adolescent forensic evaluators \nPercentage of juvenile court evaluations completed within 30 days of receipt of the court order Number of juveniles who received competency restoration services from DBHDD \n \n1,095 15 \n44% 74 \n \n1,363 12 \n18% 114 \n \n1,431 14 \n13% 117 \n \n1,417 9 \n17% 145 \n \nChild and Adolescent Mental Health Services \nNumber of youth served by Psychiatric Residential Treatment Facility (PRTF) providers Number of Mental Health Clubhouse Recovery Support Service members \nNumber of youth served in community-based services \nNumber of clients served in crisis service activity \nAverage length of stay at PRTF \n30-day Crisis Stabilization Unit (CSU) readmission rate \nCSU utilization rate \n \n89 1,005 11,173 1,814 \n119 6.2% 25.40% \n \n61 1,067 10,553 1,868 \n131 4.8% 87.50% \n \n46 1,064 10,038 1,869 \n149 6.2% 28.20% \n \n47 1,324 10,798 1,942 \n106 5.0% 27.00% \n \nDepartmental Administration (DBHDD) \nNumber of class hours of training delivered to DBHDD staff \nPercentage of accounts payable-contract payment requests entered into PeopleSoft within 3 business days of the request being submitted to DBHDD accounts payable Number of hours of training delivered to DBHDD service providers \nNumber of provider audits conducted \nNumber of provider audit findings \nNumber of internal audit findings \nAgency turnover rate \n \n118,973 98% 484 528 375 38 34% \n \n128,737 98% 619 480 277 28 37% \n \n150,367 98% 333 528 375 38 26% \n \n142,790 96% 768 512 342 67 25% \n \nDirect Care Support Services \nNumber of face-to-face admission evaluations performed by the state hospitals \n \n2,885 \n \n1,881 \n \n1,909 \n \n1,858 \n \n14 \n \n Program Performance Measures: \nPercentage of admission evaluation referrals to state hospitals that receive a disposition (acceptance or denial) response within 4 hours of a completed referral Percentage of people who present for admission evaluation at a state hospital whose admission was avoided as a result of their being served in a DBHDD hospital 23 hour observation program Number of maintenance work orders submitted \nPercent of maintenance orders completed within 7 days \n \nFY 2021 Actual \n82.83% \n52.10% \n13,809 \n85.90% \n \nFY 2022 Actual \n90.47% \n56.40% \n13,265 \n87.15% \n \nFY 2023 Actual \n87.88% \n61.70% \n11,247 \n89.10% \n \nFY 2024 Actual \n84.57% \n62.90% \n11,731 \n93.18% \n \nSubstance Abuse Prevention \nNumber of persons served in community-based prevention programs Percentage of people served by evidence-based programs Percentage of adults 18-24 who report binge drinking in the past month Number of teens served at Prevention Clubhouses Number of teens attending the Georgia Teen Institute Percentage of provider assistance requests resolved within 30 days Number of businesses with Drugs Don't Work certification \n \n155,255 99% \n23.60% 85 \n312 98% 7,144 \n \n71,197 94% \n22.60% 86 \n104 94% 6,885 \n \n65,482 78% \n20.20% 95 \n100 92% 7,060 \n \n59,545 81% \n21.50% 229 88 91% \n6,333 \n \n15 \n \n Program Performance Measures: \nDepartment of Behavioral Health and Developmental Disabilities: Attached Agencies \nGeorgia Council on Developmental Disabilities \nNumber of people who participated in Council-supported activities \nPercentage of people with developmental disabilities who report increasing their self-advocacy after participation in Council-supported activities Number of policy or statute changes effected \nAnnual student enrollment in Inclusive Post-Secondary Education \nNumber of students involved in Project Search \nNumber of businesses involved in Project Search \nPercentage of family members who report increasing their self-advocacy after participation in Council-supported activities \nSexual Offender Risk Review Board \nNumber of cases completed by each evaluator each month \nNumber of sexual offender cases leveled/completed \nAverage amount of time it takes to complete each case (in hours) \nAverage number of classification letters sent out per year \nPercentage of cases in backlog per year \nAverage amount of cases received per month \nAverage amount of cases voted on per board meeting \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \nFY 2024 Actual \n \n11,409 N/A 4 128 142 29 N/A \n \n22,263 N/A 3 136 106 27 N/A \n \n13,212 N/A 4 146 108 28 N/A \n \n8,139 N/A 3 140 N/A N/A N/A \n \n15.0 733 5.8 596 77% 121 50.0 \n \n15.0 903 5.8 511 70% 138 43.0 \n \n16.0 1,581 \n5.8 750 62% 158 63.0 \n \n12.0 1,152 \n7.0 579 62% 128 48.0 \n \n16 \n \n Program Performance Measures: \nDepartment of Community Affairs \nBuilding Construction \nNumber of building code clarifications/technical assistance provided to public and private sector customers per consultant \nNumber of building insignias issued \nNumber of State Minimum Standard Codes reviewed, amended, and adopted by the State \n \nFY 2021 Actual \n1,414 11,018 \n8 \n \nFY 2022 Actual \n1,511 8,190 \n6 \n \nFY 2023 Actual \n1,639 10,321 \n7 \n \nFY 2024 Actual \n1,878 12,712 \n6 \n \nCoordinated Planning \nPercentage of local comprehensive plans and similar reviews completed within designated 30-day timeframe Number of plans reviewed \nAverage number of days to review local comprehensive plans \nPlan Implementation Rate: Percentage of local government work program items actually implemented Total person-hours of training delivered \n \n91.26% 183 22 \n53.26% N/A \n \n95.51% 245 19 \n54.01% N/A \n \n97.93% 241 11 \n53.29% N/A \n \n96.27% 241 14 \n53.30% N/A \n \nDepartmental Administration (DCA) \nNumber of audit findings Number of rental assistance checks mailed out Number of payments processed Percentage of payments processed electronically Average number of days to process payments Employee turnover rate Number of employment recruitments Total value of grants processed Number of IT service requests Percentage of IT service requests closed on time (2 business days or less) \n \n0 \n \n0 \n \n1 \n \n0 \n \n31,264 \n \n30,687 \n \n28,448 \n \n30,425 \n \n102,501 \n \n133,072 \n \n178,062 \n \n148,508 \n \n86.17% \n \n88.76% \n \n90.00% \n \n88.50% \n \n9 \n \n10 \n \n14 \n \n14 \n \n14.00% \n \n27.27% \n \n13.65% \n \n13.87% \n \n106 \n \n159 \n \n109 \n \n109 \n \n$131,630,036 $327,958,521 $258,756,379 $390,772,775 \n \n6,468 \n \n7,087 \n \n6,153 \n \n5,503 \n \n72.75% \n \n73.80% \n \n78.70% \n \n89.40% \n \nFederal Community and Economic Development Programs \nPercent of requested AmeriCorps member slots filled by programs under this office's oversight \nNumber of hours served by programs' AmeriCorps Members as a result of DCA Georgia Serves oversight \nTotal dollar value earned Education Awards by AmeriCorps members \n \n96.77% 295,298 72.30% \n \n81.50% 440,686 78.50% \n \n68.70% 672,507 74.80% \n \n77.65% 640,565 81.22% \n \n17 \n \n Program Performance Measures: \nTotal number of AmeriCorps member slots requested by programs/applicants under this office's oversight \nNumber of persons who benefit from local government community development activities financed through the state Community Development Block Grant program Percentage of Community Development Block Grant project recipients who are low to moderate income pursuant to the national objective \nAmount of private investment leveraged for Appalachian Regional Commission economic development projects \n \nFY 2021 Actual \n540 \n19,721 \n80.51% \n$3,723,410 \n \nFY 2022 Actual \n474 \n682,986 \n97.95% \n$4,010,151 \n \nFY 2023 Actual \n484 \n12,425 \n83.84% \n$5,856,956 \n \nFY 2024 Actual \n543 \n6,647 \n85.93% \n$24,736,278 \n \nHomeownership Programs \nNumber of people who receive pre-purchase, post purchase, or foreclosure prevention counciling Georgia Dream foreclosure rates \nPercent of Georgia Dream applicants qualifying for loans \nPercent of lending capacity obligated \nMedian household income for Georgia Dream participants \nNumber of families that purchased homes under the Georgia Dream initiative \nTotal amount of loans and assistance issued \nMedian home price purchased by Georgia Dream applicant \n \n8,248 \n \n10,995 \n \n9,769 \n \n29,342 \n \n0.12% \n \n0.14% \n \n0.15% \n \n0.08% \n \nN/A \n \n68.00% \n \n68.00% \n \n65% \n \n51.00% \n \n52.00% \n \n44.00% \n \n80% \n \n$52,439 \n \n$54,821 \n \n$60,065 \n \n$63,743 \n \n974 \n \n697 \n \n584 \n \n918 \n \n148,349,940 $130,076,380 $110,817,654 $191,094,861 \n \n$157,891 \n \n$178,604 \n \n$202,017 \n \n$214,379 \n \nRegional Services \nNumber of Community Assistance/Program Support Consultations \nNumber of Georgia Academy for Economic Development sessions held \nNumber of Planning and Economic Development workshops conducted \nNumber of Planning and Economic Development workshop participants registered Number of Georgia Academy for Economic Development graduates \n \n2,160 5 \n42 800 108 \n \n2,160 17 32 \n1,018 420 \n \n2,160 19 36 \n1,425 525 \n \n2,160 13 34 \n1,540 275 \n \nRental Housing Programs \nNumber of housing choice vouchers under contract \nSection Eight management assessment program rating \nNumber of Georgia residents served \nNumber of jobs created (based on National Homebuilders model of 1.5 jobs per unit) Number of affordable housing inspections conducted per inspector annually \n \n12.538 100.00% \n23,308 15,201 18,563 \n \n11,767 100.00% \n24,102 16,068 16,786 \n \n11,465 81.00% 19,893 \n9,946 19,495 \n \n11,588 78.00% 19,368 \n9,684 19,711 \n \n18 \n \n Program Performance Measures: \nNumber of affordable housing property inspections conducted annually \nAverage number of days to get an approval candidate into Section 8 housing \nDollar value of tax credits per affordable housing unit created \nNumber of affordable housing units created or preserved through DCA financing \nNumber of communities participating in the Georgia Initiative for Community Housing technical assistance and training program \n \nFY 2021 Actual \nN/A \n60 \n$8,425 \nN/A \nN/A \n \nFY 2022 Actual \nN/A \n60 \n$11,059 \nN/A \nN/A \n \nFY 2023 Actual \nN/A \n90 \n$13,388 \nN/A \nN/A \n \nFY 2024 Actual \nN/A \n88 \n$13,955 \nN/A \nN/A \n \nResearch and Surveys \nPercentage of cities and counties meeting all state reporting requirements \nTotal person-hours of training delivered \nNumber of city/county Report of Local Government Finances Reports Government Management Indicators surveys processed within 10 business days Percent of local governments and authority in compliance with local finance and indebtedness report Number of fiscal notes performed \nNumber of jurisdictions with a hotel/motel tax \nNumber of jurisdictions in compliance in reporting hotel/motel report \nNumber of hotel/motel tax reports reviewed \nNumber of jurisdictions in compliance/Number of jurisdictions with a hotel/motel tax \n \n83.30% N/A \n1,368 N/A 1 284 N/A 279 \n93.60% \n \n67.05% N/A \n1,527 N/A 2 294 N/A 285 \n83.00% \n \n61.68% N/A \n1,395 N/A 0 298 N/A 254 \n85.00% \n \n57.53% N/A \n1,358 N/A 5 303 N/A 296 \n64.60% \n \nSpecial Housing Initiatives \nNumber of individuals served by the state's initiatives \nNumber of grants awarded \nAmount of grants facilitated \nPercentage of grant applicants awarded \nNumber of individuals assisted through the Home Access Initiative \nNumber of housing grants awarded directly by agency to serve Georgia communities Number of grants facilitated from federal partners by the agency to support Georgia communities Percentage of grant applications awarded across all housing programs \nNumber of individuals served by the Housing Accountability Program \n \n21,578 529 448 \n85.00% 5 \nN/A N/A N/A N/A \n \n16,433 539 371 \n100.00% 3 \nN/A N/A N/A N/A \n \n18,842 554 133 \n64.00% 3 \nN/A N/A N/A N/A \n \n16,865 339 57 \n79.00% 3 \nN/A N/A N/A N/A \n \n19 \n \n Program Performance Measures: State Community Development Programs \nNumber of new Main Street/Better Hometown cities \nNet new jobs created in Georgia Main Street communities \nCustomer service satisfaction rating \nTotal person-hours of training delivered \nPrivate investment generated per each state dollar invested \nNumber of Historic Preservation Fund Certified Local Government Grants \nTotal value of Historic Preservation Fund (HPF)/Certified Local Government (CLG) Grants Number of Historic Preservation Tax Credit Certifications \nTotal value of Historic Preservation Tax Credit (HPTC) investment \nNumber of federal/state projects commented on (Section 106, State Stewardship, GEPA) Number of trainings/technical assistance provided \nNational/Georgia Register listings \n \nFY 2021 Actual \n4 3,764 98.00% \nN/A N/A N/A N/A N/A N/A N/A N/A N/A \n \nFY 2022 Actual \n3 3,957 98.00% \nN/A N/A N/A N/A N/A N/A N/A N/A N/A \n \nFY 2023 Actual \n2 3,355 98.00% \nN/A N/A N/A N/A N/A N/A N/A N/A N/A \n \nFY 2024 Actual \n1 3,558 98.00% \nN/A N/A N/A N/A N/A N/A N/A N/A N/A \n \nState Economic Development Programs \nNumber of direct jobs created or retained as a result of state investment \nTotal value of grants and loans awarded \nDollar amount of private investment leverage per grant/loan dollar \n \n100,201 \n \n14,870 \n \n17,573 \n \n$444,749,758 $132,622,260 $215,543,300 \n \n$46 \n \n$43 \n \n$59 \n \n12,945 $64,369,500 \n$69 \n \n20 \n \n Program Performance Measures: \nDepartment of Community Affairs: Attached Agencies \nPayments to OneGeorgia Authority \nNumber of direct jobs created or retained as a result of One Georgia Authority investment \nTotal value of grants and loans awarded \nDollar amount of private investment leveraged per grant/loan dollar \nNumber of housing units committed to be constructed within affordability thresholds \nTotal value of grants and loans awarded as a result of Rural Workforce Housing Initiative activities \nDollar amount of private investment leveraged for Rural Workforce Housing Initiative projects (infrastructure and housing construction) per grant dollar \n \nFY 2021 Actual \n2,871 $15,062,708 \n$30 N/A N/A N/A \n \nFY 2022 Actual \n2,846 $35,453,085 \n$34 N/A N/A N/A \n \nFY 2023 Actual \n1,874 $10,729,583 \n$108 N/A N/A N/A \n \nFY 2024 Actual \n7,459 $61,055,545 \n$67 N/A N/A N/A \n \n21 \n \n Program Performance Measures: \nDepartment of Community Health \nDepartmental Administration (DCH) \nPercentage of program integrity reviews identified as waste, fraud, and abuse \nBalance in the other post employee benefits fund \nPercentage of employees that received initials and annual training in required courses \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \nFY 2024 Actual \n \n11.00% \n \n28.00% \n \n19.00% \n \n46.00% \n \n$2,651,099,672 $2,467,196,296 $2,801,650,718 $3,549,015,997 \n \n99.00% \n \n99.00% \n \n99.00% \n \n100.00% \n \nGeorgia Board of Dentistry \nNumber of license renewals processed \nNumber of new applications processed \nAverage number of days to enter new applications into electronic database (target = 25 business days) Average number of days to enter into the electronic database renewal applications (target = 7 business days) Number of licensed professionals regulated \nNumber of processed complaints \nPercentage of complaints that were substantiated \nAverage number of days for complaint resolution \nPercentage of Received Complaints Processed within 7 days of receipt. \n \n16 1,006 \n21 7 \n15,356 482 N/A 273 N/A \n \n14,250 1,146 21 7 \n15,084 552 N/A 154 N/A \n \n15 1,025 \n21 7 \n15,945 530 N/A 215 N/A \n \n14,613 1,090 21 7 \n16,490 N/A N/A 57 \n30.22% \n \nGeorgia State Board of Pharmacy \nNumber of Licensed Professionals Regulated \nNumber of license renewals processed \nNumber of new applications processed \nAverage number of days to enter into the electronic database new applications. (target = 25 business days) Average number of days to enter into the electronic database renewal applications (target = 7 business days) \nHealth Care Access and Improvement \nNumber of Georgians served by Department of Community Health's safety net programs and grants Number of health care providers who have attested to adopting, implementing, or upgrading certified Electronic Health Record technology in Georgia \nHealthcare Facility Regulation \nPercentage of applicable health care facility inspection results posted to the website within 30 days of inspection closure. \n \n45,102 36,636 \n9,505 14 7 \n \n52,438 1,698 \n10,459 14 7 \n \n56,987 37,205 \n8,667 14 7 \n \n51,892 2,392 8,963 14 7 \n \n20,916 4,584 \n \n21,011 4,584 \n \n21,904 4,584 \n \n20,551 4,584 \n \n85% \n \n83% \n \n58% \n \n100% \n \n22 \n \n Program Performance Measures: \nPercentage of state licensed health care facilities who have survey results posted on the DCH website Number of licenses issued \nNumber of inspections, excluding complaint inspections. \nNumber of complaints reported \nNumber of complaints that resulted in a scheduled site visit. \nNumber of exemption letter requests \nNumber of Certificate of Need applications processed \nPercentage of Certificate of Need Applications reviewed within 120 days of file date \n \nFY 2021 Actual \n99% 1,010 1,781 19,941 3,406 \n28 51 100% \n \nFY 2022 Actual \n99% 732 2,390 39,548 2,617 116 \n46 100% \n \nFY 2023 Actual \n99% 963 2,251 40,000 4,253 \n39 78 100% \n \nFY 2024 Actual \n41% 738 6,171 5,901 N/A \n23 42 100% \n \nIndigent Care Trust Fund \nPercentage of Georgia hospitals receiving Disproportionate Share Hospital (DSH) payments \nPercentage of Georgia hospitals achieving \"deemed\" status for Disproportionate Share Hospital (DSH) payments \nDSH dollars spent supporting healthcare for medically indigent Georgians \n \n95.00% \n \n92.00% \n \n85.00% \n \n84.00% \n \n20.00% \n \n19.00% \n \n16.00% \n \n16.00% \n \n$343,896,797 $389,521,298 $420,686,943 $428,809,619 \n \nAmount of uncompensated care Georgia hospitals self-report providing to indigent individuals \nPercentage of uncompensated care reimbursed through DSH payments \n \n$2,131,264,018 $2,285,150,317 $1,469,815,415 $1,408,162,231 \n \n20.00% \n \n22.00% \n \n39.00% \n \n40.00% \n \nPercentage of uncompensated care delivered by deemed hospitals \n \n25.00% \n \n28.00% \n \n8.00% \n \n5.00% \n \nAverage percentage of uncompensated care costs covered by DSH dollars for deemed hospitals \n \n35.00% \n \n37.00% \n \n78.00% \n \n65.00% \n \nMedicaid- Aged Blind and Disabled \nNumber of Aged, Blind and Disabled enrollees \nCost per member per month for Aged, Blind, and Disabled enrollees \nNumber of full benefit dual eligibles enrolled \nPercentage of Long Term Care expenditures for Home and Community Based Waiver Services versus institutional expenditures Number of full benefit dual eligibles enrolled per 1,000 members \nNumber of individuals on Independent Care Waiver Program waiting list per 1,000 members between ages 21-64 Number of Aged, Blind, and Disabled enrollees per 1,000 Medicaid members \nCommunity Care Service Program Clients served \n \n549,445 $909.70 150,122 \n55.0% 67 0 \n247 14,494 \n \n573,286 $831.07 157,110 \n55.0% 65 0 \n237 16,640 \n \n592,529 $950.61 165,001 \n56.0% 64 0 \n229 18,219 \n \n584,045 $1,008.19 \n165,600 54.0% 66 0 233 20,700 \n \n23 \n \n Program Performance Measures: \nAverage cost per Community Care Service Program client \nTotal dollars saved as a result of clients remaining in the community (in millions) \n \nFY 2021 Actual \n$17,609.38 \nN/A \n \nFY 2022 Actual \n$19,121.61 \nN/A \n \nFY 2023 Actual \n$20,896.14 \nN/A \n \nFY 2024 Actual \n$20,478.10 \nN/A \n \nMedicaid- Low-Income Medicaid \nNumber of low-income Medicaid enrollees \nLow-income Medicaid members per 1,000 Medicaid members \nCost per member per month for low-income Medicaid enrollees \nNumber of emergency room visits for selected non-emergent care diagnoses per 1,000 members Number of Healthcare Effectiveness Data and Information Set/National Committee for Quality Assurance quality metrics monitored Percentage of Healthcare Effectiveness Data and Information Set/National Committee for Quality Assurance quality metrics meeting or exceeding the 50th percentile Percentage of financial expenditure savings generated by the shift from a feefor-service to a managed care structure Average time for provider payment of clean claims by the care management organizations (in days) \nPeachCare \nPercentage of members in Georgia Families receiving recommended immunizations by their 3rd birthday (Medicaid and PeachCare) Percentage of members in Georgia Families 12 months to 19 years who had a visit with a primary care physician (Medicaid and PeachCare) Percentage of PeachCare eligible children who are enrolled in the program \nPercentage of children ages 3 to 17 that had an outpatient visit with a PCP or OB/GYN and whose weight is classified based on body mass index percentile for age and gender Per member per month cost \nRate of Well-Child Visits in the First 30 Months of Life (W30 and W30-CH); Birth to first 15 months \nRate of Well-Child Visits in the First 30 Months of Life (W30 and W30-CH); 16 months to 30 months \nRate of adolescents and adults screened for follow-up for depression. Rate of adolescents and adults screened for depression that received a followup. \nAmbulatory Care: Emergency Department (ED) utilization for children 19 years and under. \nState Health Benefit Plan \nAverage expense per member per month \nNumber of active subscribers supporting each retiree subscriber (active to retiree ratio) \n \n1,419,760 753 \n$259.17 198 15 \n73.00% N/A 7.99 \nN/A 91.66% 82.00% 87.97% $183.19 \nN/A N/A N/A N/A N/A \n$597.19 1.96 \n \n1,852,760 764 \n$249.74 208 16 \n50.00% N/A 4.08 \n \n1,990,765 771 \n$255.55 229 N/A N/A N/A 4.41 \n \n1,721,778 687 \n$250.33 242.2 N/A N/A N/A N/A \n \nN/A N/A 82.00% 80.18% $183.16 N/A N/A N/A N/A \nN/A \n \nN/A N/A 77.00% N/A $187.62 56.88% 79.90% 2.53 3.84 \n281.04 \n \nN/A N/A 78.00% N/A $184.89 63.85% 77.87% 3.97 5.40 \n301.01 \n \n$646.87 1.97 \n \n$683.24 1.97 \n \n$773.49 1.91 \n \n24 \n \n Program Performance Measures: \nPercentage of SHBP members accessing any preventive care services \nPreventive care expenses per member per month \nPercentage of SHBP members with a common chronic condition (asthma, diabetes, coronary artery disease (CAD)) \nPercentage of SHBP members with a common chronic condition (asthma, diabetes, coronary artery disease (CAD)) who are engaged in the disease state management co-pay waiver program Average per member per month expense for SHBP members with common chronic conditions (asthma, diabetes, coronary artery disease (CAD)) \nPercentage of SHBP members with high dollar claim accumulation (paid over $100,000 in claims in one year) \nPercentage of SHBP members with a high dollar claim accumulation (paid over $100,000 in claims in one year) who are engaged in case management \n \nFY 2021 Actual \n72.45% \n$17.41 \n11.38% \n18.45% \n$1,656.36 \n0.95% \n91.19% \n \nFY 2022 Actual \n72.31% \n$17.55 \n11.90% \n20.05% \n$1,703.74 \n1.05% \n87.96% \n \nFY 2023 Actual \n73.79% \n$17.89 \n12.72% \n20.10% \n$1,758.34 \n1.06% \n82.80% \n \nFY 2024 Actual \nN/A \n$22.14 \n10.09% \n19.85% \n$2,855.79 \n1.14% \n83.22% \n \n25 \n \n Program Performance Measures: \nDepartment of Community Health: Attached Agencies \nGeorgia Board of Health Care Workforce: Board Administration \nPercentage of payments processed within 10 days of receiving invoice \nNumber of page views of agency website for physician workforce data \nNumber of employers participating in practice opportunity fairs \nNumber of students attending practice opportunity fairs \n \nFY 2021 Actual \n91.67% 64,775 \n30 150 \n \nFY 2022 Actual \n91.67% 82,214 \n0 0 \n \nFY 2023 Actual \nN/A 72,600 \n0 0 \n \nFY 2024 Actual \nN/A 142,350 \n0 0 \n \nGeorgia Board of Health Care Workforce: Graduate Medical Education \n \nPercentage of residency program graduates practicing family medicine in \n \n59.60% \n \nGeorgia (data lagged by one fiscal year) \n \nNumber of residents trained through Georgia's Graduate Medical Education programs (filled positions) \n \n2,961 \n \nPercentage of Graduate Medical Education applicants holding a degree from a \n \nN/A \n \nGeorgia medical school \n \nPercentage of residency program graduates practicing in Georgia (all specialties) \n \n35.60% \n \nPercentage of GME residency slots receiving funding from Georgia Board of Physician Workforce \n \n61.20% \n \nPercentage of residents completing the GME exit survey \n \n83.80% \n \n58.40% 3,095 N/A \n36.70% 62.70% 79.50% \n \n62.80% 3,180 N/A \n51.40% 72.36% 83.50% \n \n65.10% 3,017 N/A \n51.80% 80.38% 92.20% \n \nGeorgia Board of Health Care Workforce: Mercer School of Medicine Grant \n \nPercentage of Mercer University School of Medicine graduates entering core \n \n84.10% \n \nspecialties (primary care, family medicine, internal medicine, pediatrics, Ob/Gyn, \n \nemergency medicine, or general surgery) \n \nNumber of medical students enrolled at Mercer University School of Medicine \n \n493 \n \nEnrollment of 1st year class \n \n130 \n \nPercentage of Mercer Medical School graduates practicing in Georgia \n \nN/A \n \n73.80% 504 126 \n55.02% \n \n73.95% 557 161 \n58.30% \n \n79.80% 572 171 N/A \n \nGeorgia Board of Health Care Workforce: Morehouse School of Medicine Grant \n \nPercentage of Morehouse School of Medicine graduates entering core \n \n81.00% \n \nspecialties (primary care, family medicine, internal medicine, pediatrics, Ob/Gyn, \n \nemergency medicine, or general surgery) \n \nNumber of medical students enrolled at Morehouse School of Medicine \n \n434 \n \nEnrollment of 1st year class \n \n112 \n \nPercentage of Morehouse Medical School graduates practicing in Georgia \n \nN/A \n \n73.80% 468 125 \n42.00% \n \n77.40% 459 127 \n43.00% \n \n75.40% 467 110 N/A \n \nGeorgia Board of Health Care Workforce: Physicians for Rural Areas \n \nNumber of physicians receiving loan repayment \n \n44 \n \nPercentage of qualified applicants receiving loan repayment award \n \n100.00% \n \n40 100.00% \n \n38 100.00% \n \n42 100.00% \n \n26 \n \n Program Performance Measures: \nPercentage of scholarship recipients who default Percentage of loan repayment recipients still practicing in rural Georgia Percentage of scholarship recipients still practicing in rural Georgia Percentage of defaulted loans Total Loan Agreements Made \n \nFY 2021 Actual \n6.67% \n72.25% \n39.76% \n0% \nN/A \n \nFY 2022 Actual \n8.30% \nN/A \n38.75% \n0% \nN/A \n \nFY 2023 Actual \n0.00% \nN/A \nN/A \n0% \n113 \n \nFY 2024 Actual \n0.00% \n100% \n29.60% \n0% \n173 \n \nGeorgia Board of Health Care Workforce: Undergraduate Medical Education \n \nPercentage of UME graduates entering primary care/core specialty residency \n \n63.90% \n \nfrom Emory Medical School \n \nNumber of Georgia residents enrolled in Emory Medical School \n \n155 \n \nNumber of Georgia residents enrolled in Mercer Medical School \n \n493 \n \nPercentage of UME graduates entering primary care/core specialty residency from Mercer Medical School \nNumber of Georgia residents enrolled in Morehouse School of Medicine \n \n84.10% 260 \n \nPercentage of UME graduates entering primary care/core specialty residency from Morehouse School of Medicine \nAverage amount of UME funds per Georgia resident attending medical school at Emory Medical School \nAverage amount of UME funds per Georgia resident attending medical school at Mercer Medical School \nAverage amount of UME funds per Georgia resident attending medical school at Morehouse School of Medicine \nPercentage of Emory Medical School UME graduates entering residency in Georgia \nPercentage of Mercer Medical School UME graduates entering residency in Georgia \nPercentage of Morehouse School of Medicine UME graduates entering residency in Georgia \n \n81.00% $4,639.14 $2,710.58 $2,349.57 \n24.60% 38.90% 30.40% \n \nGeorgia Composite Medical Board \nNumber of initial licensure applications processed Number of licensure applications renewals processed Number of complaints received Number of investigations Percentage of licenses issued or denied within 90 days of application Number of disciplinary actions taken against licensed professionals \n \n6,729 24,477 \n1,657 420 90% 79 \n \n58.40% 155 504 \n73.80% 290 \n73.80% $4639.14 $2,651.42 $2,106.51 \n19.50% 42.10% 39.20% \n6,948 26,861 \n2,074 335 75% 142 \n \n68.00% 148 557 \n82.30% 306 \n69.00% $4,858.55 $2,356.82 $1,996.37 \n24.80% 44.60% 35.60% \n7,433 26,194 \n1,964 459 66% 89 \n \n61.10% 170 572 \n79.80% 322 \n75.40% $4,229.80 $2,336.22 $1,897.17 \n22.10% 42.40% 47.80% \n6,915 27,634 \n1,836 515 66% 79 \n \n27 \n \n Program Performance Measures: \nAverage investigator caseload \nAPRN Protocols Reviewed and Processed \nEmergency Practice Permits issued due to COVID-19 \nGeorgia Drugs and Narcotics Agency \nNumber of inspections conducted for the Board of Pharmacy for all of its registrants who purchase, distribute, dispense, and sell pharmaceuticals Number of investigations of complaints of Board registrants \nNumber of all other investigations \n \nFY 2021 Actual \n36 \n3,209 \n1,452 \n \nFY 2022 Actual \n79 \n3,215 \n1,484 \n \nFY 2023 Actual \n85 \n2,494 \n0 \n \nFY 2024 Actual \n103 \n4,179 \n0 \n \n2,621 265 149 \n \n2,573 301 226 \n \n2,952 261 229 \n \n3,409 305 237 \n \n28 \n \n Program Performance Measures: \nDepartment of Community Supervision \nDepartmental Administration (DCS) \nPercentage of electronic payments by ACH \nNumber of audit findings \nAgency turnover rate \nPercentage of transactions processed on behalf of attached Agency \nNumber of open records requests fulfilled \nNumber of IT service requests \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \nFY 2024 Actual \n \n69.63% N/A \n12.99% 2.11% 660 9,105 \n \n76.00% N/A \n17.00% 2.00% 518 6,813 \n \n76.00% N/A \n13.00% 2.00% 602 7,225 \n \n74.00% N/A \n13.02% 3.00% 632 5,541 \n \nField Services \nNumber of offenders under active supervision (cumulative) \nDaily cost of supervision per offender \nPercentage of employable offenders who are employed \nPercentage of offenders complying with court/Parole Board ordered community service Percentage of offenders complying with court/Parole Board ordered financial obligations Percentage of individuals successfully completing community supervision \nPercentage of offenders revoked to prison \nPercentage of offenders returned to prison for committing a new felony within three years Percentage of offenders identified with criminogenic needs referred to treatments Percentage of offenders identified with criminogenic needs completing treatments Percentage of participants that complete Day Reporting Center programming \nPercentage of offenders that successfully complete Aftercare Services \nAverage caseload per community supervision officer \nPercentage of required contacts made in the community \nPercentage of new Community Supervision Officer candidates successfully completing the Basic Community Supervision Officer Training course Number of compliance audits completed on Reentry Partnership Housing (RPH) and THOR \n \n245,387 $2.05 \n43.00% N/A N/A N/A N/A N/A N/A N/A \n26.00% N/A 132 N/A \n77.00% 62 \n \n239,036 $2.22 \n45.00% N/A N/A N/A N/A N/A N/A N/A \n34.00% 64.00% \n148 N/A 71.00% 117 \n \n230,451 $2.67 \n72.00% N/A N/A N/A N/A N/A N/A N/A \n33.00% 66.00% \n143 N/A 78.00% 135 \n \n228,174 $2.89 \n70.00% N/A N/A N/A N/A N/A N/A N/A \n33.00% 71.00% \n111 N/A 94.00% 102 \n \n29 \n \n Program Performance Measures: \nMisdemeanor Probation \nNumber of compliance reviews completed on misdemeanor probation providers Number of on-site and virtual compliance visits with misdemeanor probation providers Number of misdemeanor probation contracts reviewed \nNumber of trainings provided to misdemeanor probation providers \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \nFY 2024 Actual \n \n29 \n \n33 \n \n38 \n \n50 \n \n1 \n \n0 \n \n35 \n \n40 \n \n104 \n \n50 \n \n848 \n \n150 \n \n179 \n \n154 \n \n163 \n \n195 \n \nGovernor's Office of Transition, Support, and Reentry \nPercentage of identified inmates placed into Georgia's Prisoner Re-Entry Initiative (GA PRI) program prior to release Number of supervisees discharged from GA-PRI for non-completion violation of probation or parole Number of re-entry contacts made with community resources \nNumber of inmates identified for Georgia's Prisoner Reentry Initiative \nPrison In-Reach Specialist average annual caseload \nTotal number of Housing Referrals (to include Community, THOR, RPH) \nPercentage of identified supervisees receiving Reentry Services statewide \nNumber of reentry referrals made for individuals under supervision (statewide) \nTotal Number of reentry Community Resource Providers \nCommunity Coordinator total interactions with individuals under supervision \nTotal individuals served by Reentry Services \nTotal number of employment referrals (new) \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \n713 \n \n2,253 \n \n3,126 \n \nN/A \n \n65% \n \n64% \n \n45% \n \nN/A \n \n6,652 \n \n10,098 \n \n20,425 \n \nN/A \n \n2,526 \n \n2,836 \n \n3,017 \n \nN/A \n \n8,839 \n \n12,225 \n \n18,069 \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \n30 \n \n Program Performance Measures: \nDepartment of Community Supervision: Attached Agencies \nGeorgia Commission on Family Violence \nNumber of Family Violence Intervention Programs certified in Georgia \nNumber of site visits with Family Violence Intervention Programs \nNumber of individuals trained on family violence awareness \nNumber of active family violence task forces \nNumber of family violence task forces receiving technical assistance \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \nFY 2024 Actual \n \n95 30 2,229 49 49 \n \n89 32 1,630 49 49 \n \n85 71 2,387 49 49 \n \n88 26 1,951 39 39 \n \n31 \n \n Program Performance Measures: \nDepartment of Corrections \nDepartmental Administration (DOC) \nNumber of payments processed \nNumber of audit findings \nAgency turnover rate \n2-year retention rate for newly hired security staff \nCorrectional Officer vacancy rate \nBehavioral Health Counselor vacancy rate \nNumber of Automotive Academy graduates (occurs every 2 years) \nNumber of fleet vehicles repaired \nNumber of fleet vehicle repair labor hours \nLabor cost savings from in-house repairs to fleet vehicles \nTotal statewide staff training hours delivered to law enforcement and non-law enforcement staff Percentage of new correctional officers successfully completing Basic Correctional Officer Training program Number of officers graduated (BCOT \u0026 Special Agents Academy \nDetention Centers \nOccupancy rate \nThree-year felony reconviction rate \nNumber of GED diplomas received while in a detention center \nNumber of Parole Revocations sentenced to a Detention Center \nNumber of Probation Revocations sentenced to a Detention Center \nNumber of Detainees sentenced to Residential Substance Abuse Treatment (RSAT) facility Total number of individual detainees sent to a Detention Center \nAverage length of stay at a Detention Center in days \nNumber of participants who completed the Residential Substance Abuse Treatment (RSAT) program \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \nFY 2024 Actual \n \n56,428 0 \n37.22% 21.17% 41.70% 24.62% \nN/A 1,387 8,784 $1,098,000 144,872 71.5% \n887 \n \n60,810 0 \n33.72% 18.27% 55.31% 32.22% \n12 1,953 12,594 $1,574,250 376,615 75.0% \n555 \n \n61,128 0 \n26.88% 20.13% 54.47% 30.02% \nN/A 1,895 13,677 $1,709,625 570,883 79.6% 1,286 \n \n66,639 N/A \n22.03% 30.44% 50.92% 32.83% \n21 2,193 16,719 $2,089,875 648,247 80.4% 1,288 \n \n35.70% 26.60% \n128 135 1,658 2,672 3,141 77.0 765 \n \n49.90% 25.00% \n178 167 1,798 2,886 4,088 79.0 946 \n \n56.50% 25.20% \n278 215 2,153 4,346 4,712 83.0 1,156 \n \n72.00% 31.40% \n229 292 2,224 3,210 5,038 84.0 1,112 \n \n32 \n \n Program Performance Measures: Food and Farm Operations \nCost per day per offender (direct and indirect food cost) Percentage of annual food requirement produced through farm Total revenue from food and commodities produced Savings across state agencies from commodities produced vs. purchased Profit from sales used to offset GDC food service costs Number of medical meals served to offenders Number of offenders requiring special diets Cost per day per offender (indirect food cost) \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \nFY 2024 Actual \n \n$1.67 42.20% $6,559,002 $4,703,845 -$1,855,721 5,226,905 12,990 \n$0.88 \n \n$1.85 39.10% $8,099,249 $5,550,310 -$3,529,829 5,245,878 15,487 \n$1.11 \n \n$2.18 39.04% $13,082,664 $3,772,385 -$4,967,021 5,064,855 16,595 \n$1.42 \n \n$2.26 41.70% $9,864,333 $3,333,959 -$7,654,392 5,317,807 18,457 \n$1.44 \n \nHealth \nTotal daily health cost per inmate, including physical health, mental health, dental care Daily cost per inmate for physical health care Daily cost per inmate for dental care Daily cost per inmate for mental health care Number of telemedicine treatment/consultation hours Total cost of health service providers Cost of medications Number of physical health care encounters Medicaid claims paid Percentage of inmates on a mental health caseload Number of total prescriptions issued Average length of stay (in days) or hospitalizations Stabilization Mental Health Treatment Unity (SMHTU) Cost Avoidance Number of mental health visits/ consultations Cost savings from prescription patient assistance programs Prescription formulary adherence rate \n33 \n \n$15.26 \n \n$15.59 \n \n$15.68 \n \n$17.22 \n \n$12.63 \n \n$13.09 \n \n$13.05 \n \n$14.45 \n \n$0.61 \n \n$0.70 \n \n$0.67 \n \n$0.64 \n \n$9.81 \n \n$8.58 \n \n$7.89 \n \n$8.22 \n \n3,148.0 \n \n5,217.0 \n \n9,408.0 \n \nN/A \n \n$57,614,021 $103,541,175 $181,442,638 $190,589,181 \n \n$31,487,495 \n \n$37,786,696 \n \n$43,725,054 \n \n$55,994,365 \n \n4,848,214 \n \n927,540 \n \n759,633 \n \nN/A \n \n297 \n \n206 \n \n65 \n \n37 \n \n22.00% \n \n23.00% \n \n24.00% \n \n26.00% \n \nN/A \n \n1,114,410 \n \n1,189,224 \n \n1,233,856 \n \n9.5 \n \n7.6 \n \n7.2 \n \n9.5 \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \n Program Performance Measures: \nPercentage of medical reprieves approved by Pardons and Parole \nPercentage of total prescriptions issued to treat HIV and/or HEP C \nNumber of hospitalizations \nNumber of ER admissions \nNumber of ER returns not admitted \nNumber of surgical procedures completed within GDC facilities \nRatio of scheduled to seen dental appointments (includes extractions and cleanings) \nOffender Management \nOccupancy rate (prisons and all centers) \nNumber of admissions \nNumber of releases \nNumber of transfers \nNumber of sentence packets processed \nNumber of records requests processed \nNumber of inmates in GDC custody who have detainers before released \nAverage number of days to process offenders from county jails (15 day max before incurring jail subsidy costs) Total expenditures for housing offenders at contracted County Correctional Institutions Total expenditures for County Jail Subsidy \nNumber of incomplete sentencing packets returned to counties for completion \nOccupancy rate - County Correctional Institutions \nAverage number of days to process offenders through internal diagnostics and classification processes Total population of offenders in GDC custody \n \nFY 2021 Actual \nN/A \nN/A \nN/A \nN/A \nN/A \nN/A \nN/A \n \nFY 2022 Actual \nN/A \nN/A \nN/A \nN/A \nN/A \nN/A \nN/A \n \nFY 2023 Actual \nN/A \nN/A \nN/A \nN/A \nN/A \nN/A \nN/A \n \nFY 2024 Actual \nN/A \nN/A \nN/A \nN/A \nN/A \nN/A \nN/A \n \n80.50% 10,575 15,368 28,968 17,067 \n6,125 13,153 \n4 $32,734,665 \n$0.00 2,265 79.10% \n37.5 47,189 \n \n88.10% 15,168 13,387 48,826 23,729 \n6,097 14,328 \n7 $32,725,354 \n$810.00 3,369 \n86.60% 37.5 \n48,848 \n \n91.20% 14,823 13,469 49,193 24,812 \n2,940 15,450 \n10 $36,441,394 \n$0.00 2,809 93.60% \n21.0 50,531 \n \n92.00% 15,232 13,190 51,346 26,665 \n1,650 16,087 \n15 $36,721,625 \n$0.00 4,149 97.60% \n23.1 52,721 \n \nPrivate Prisons \nOccupancy rate (based on contracted capacity) \nThree-year felony reconviction rate \n \n84.00% 25.80% \n \n89.30% 26.00% \n \n88.10% 25.50% \n \n91.30% 27.20% \n \n34 \n \n Program Performance Measures: \nNumber of GED diplomas received in private prisons \nNumber of contracted private prison beds as a percentage of all inmate beds \nAverage daily cost per inmate \n \nFY 2021 Actual \n106 \n16.08% \n$54.53 \n \nFY 2022 Actual \n190 \n16.70% \n$50.75 \n \nFY 2023 Actual \n155 \n17.30% \n$52.30 \n \nFY 2024 Actual \n211 \n17.06% \nN/A \n \nState Prisons \nOccupancy rate \nThree-year felony re-conviction rate \nNumber of GED diplomas received \nNumber of vocational and on-the-job training certificates earned \nGeneral population bed occupancy rate \nNumber of inmates enrolled in GED programs \nNumber of inmates enrolled in vocational training and on-the-job training certificate programs Number of vocational and on-the-job training certificate programs offered across all state prison facilities Number of charter high school diplomas earned \nNumber of inmates enrolled in charter high school programs \nNumber of cellular denials of service associated with contraband cellular devices \nNumber of physical cellular devices confiscated from GDC facilities (pre- and post-interdiction) Total number of drone incidents reported \nTotal number of drones recovered \nTotal number of Inmate Services program completions (includes academic, vocational / on-the-job, and cognitive / behavioral programming) Number of behavioral programming enrollments \nPercentage of behavioral programming completions \nNumber of participants who completed the Residential Substance Abuse Treatment (RSAT) program Percentage of occupied special use beds (i.e. infirmary, mental health, isolation/segregation) out of total occupied beds Inmate Services Seat Utilization Rate (educational/programming need to available seats) Inmate Services Need Fulfillment Rate (enrolled to educational/programming need \n \n83.20% 26.8% 766 15,745 \n80.45% 5,578 \n12,845 633 42 214 N/A \n7,803 159 28 \n33,893 23,740 65.93% \n631 33% N/A N/A \n \n89.00% 24.6% 930 17,664 \n90.10% 9,436 \n13,952 776 49 239 \n1,123 10,176 \n231 31 \n40,490 32,166 60.62% \n291 31% N/A N/A \n \n90.60% 25.1% 893 22,261 \n92.61% 6,755 \n13,583 860 30 225 \n2,875 14,684 \n285 56 \n52,563 38,354 70.00% \n486 32% N/A N/A \n \n94.00% 28.6% 792 25,579 \n94.27% 6,192 \n13,746 879 17 171 \n1,993 15,702 \n434 152 53,943 34,009 74.00% 650 33% 245% 47% \n \n35 \n \n Program Performance Measures: \nPercentage of offenders who successfully completed case plan \nPercentage of offenders released with at least one vital document (i.e. SS card, birth certificate, DL/ID) \nTransition Centers \nPercentage of offenders who successfully completed Transition Centers (TC) programming Occupancy rate \nThree-year felony reconviction rate \nNumber of transition center beds as a percentage of all inmate beds \nRoom and board fees collected \nEmployment rate for TC offenders statewide \nPercentage of vacant security positions \n \nFY 2021 Actual \nN/A \nN/A \n \nFY 2022 Actual \nN/A \nN/A \n \nFY 2023 Actual \nN/A \nN/A \n \nFY 2024 Actual \n35% \n78% \n \n79.46% 83.17% 16.40% \n4.70% $4,965,382 \n98.88% 15.27% \n \n81.20% 97.00% 14.70% \n4.70% $5,837,645 \n92.50% 17.75% \n \n80.99% 94.20% 15.40% \n4.88% $6,383,886 \n91.00% 11.66% \n \n79.91% 85.00% 13.30% \n5.73% $6,208,880 \n93.50% 16.14% \n \n36 \n \n Program Performance Measures: \nDepartment of Defense \nDepartmental Administration (DOD) \nNumber of Audit Findings \nNumber of payments processed \nPercentage of payments made electronically \nVoucher lines entered \nAgency turnover rate \nTotal GADOD economic impact \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \nFY 2024 Actual \n \n0 9,407 74.00% 59,883 41.00% $1.385B \n \n0 9,082 73.00% 57,845 38.00% $1.059B \n \n0 9,629 74.00% 58,472 36.00% $1.1B \n \n0 8,698 72.00% 58,232 27.00% $1.07B \n \nMilitary Readiness \nTotal Number of GEMA Alert Notices and/or requests for assistance DIVIDED BY the number of requests executed Total State Defense Force (SDF) man-days used for all SDF missions (DSCA, Community Engagement, \u0026 Mil-toMil Spt) Average number of ARNG Guardsmen trained per Readiness Centers \nValue of GaARNG major sustainment, restoration and modernization projects. \nTotal average number of Deployment Eligible Guardsmen \nARNG Billeting Units: number of paid nights \nFederal dollars received per state dollar invested \nNumber of mandays due to personnel activations in State Active Duty by Army and Air National Guard requested by GEMA Total number of Guardsmen mobilized in Title 10 Status (CONUS and OCONUS) Number of ARNG Site Improvements \nCounter Drug cost savings due to support to Law Enforcement agencies \nTotal Cost Avoidance value of State Defense Force volunteer man-days for state and community support missions (DSCA, Community Engagement, \u0026 Mil-to-Mil Spt) Percent of GEMA alert notices or requests for assistance executed by GADoD \n \n100% 3,302 \n189 N/A 11,537 49,164 $30.00 9,208 882 \n1 $226,552 $955,088 \n100% \n \n100% 1,256 \n187 $25,764,887 \n11,510 52,886 $56.00 \n6,077 1,075 \n7 $140,000 $1,015,695 \n100% \n \n100% 1,141 \n188 $41,179,189 \n11,818 51,876 $21.50 \n461 1,429 \n27 $48,000 $991,874 \n100% \n \n100% 1,101 \n189 $27,064,481 \n12,063 48,658 $21.00 \n840 2,313 \n11 $265,000 $3,582,904 \n100% \n \nYouth Educational Services \nNumber of at-risk youth graduating from the Youth Challenge Academy \nPercentage of Youth Challenge Academy graduates that earn their academic credentials through either General Education Diploma or High School Diploma \nPercentage of Youth Challenge Cadets that meet Department of Defense standard for success six months after graduation \n \n274 59.5% \n74% \n \n300 41.9% \n75% \n \n345 39.0% \n66% \n \n326 54.6% 63.2% \n \n37 \n \n Program Performance Measures: \nAverage State cost per cadet \nPercentage of Job Challenge Academy graduates placed with an employer \nPercentage of Job Challenge Academy graduates placed in a job related to their vocational training Number of Job Challenge Academy Graduates becoming employed, continuing their education or joining military \n \nFY 2021 Actual \n$13,075 \n63.3% \n32.8% \n3 \n \nFY 2022 Actual \n$10,764 \n67.5% \n39.5% \n1 \n \nFY 2023 Actual \n$9,306 \n52.9% \n18.9% \n5 \n \nFY 2024 Actual \n$8,601 \n47.8% \n13.1% \n6 \n \n38 \n \n Program Performance Measures: \nDepartment of Driver Services \nDepartmental Administration (DDS) \nNumber of super speeder citations paid Super speeder citations paid percentage rate Super speeder revenue collected Average number of days to process payments to vendors Percentage of payments made electronically to vendors Total number of continuing education units awarded Full Time Agency Turnover Training modules completed Full Time Driver Examiner 1 turnover rate Full Time Driver Examiner 2 turnover rate Full Time manager turnover rate Full Time assistant manager turnover rate Average number of days to process endorsement applications Number of drivers license fraud investigations Percentage of permanent documents mailed to customers within 14 days (Target 98%) Percentage of permanent documents mailed to customers within 14 days through Online services processing Number of traditional calls answered by non traditional channels Number of Payments processed online Percentage of Contact Center customer calls abandoned Percentage of fraud investigations determined to be unfounded Percentage of fraud investigations that resulted in actual fraud Number of calls answered by Voicebot Total number of convictions submitted to Driver Services from the courts Percentage of convictions submitted timely(within 10 days of disposition) \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \nFY 2024 Actual \n \n54,340 67.00% $13,585,000 \n22 50.00% \n678 28.00% 73,430 66.00% 46.00% 31.00% 47.00% \n20 734 82.91% 86.40% 502,968 1,065,109 31.63% 7.57% 92.43% Not reported for FY2021. Not reported for FY2021. Not reported for FY2021. \n \n68,527 67.90% $15,139,583 \n23 41.00% \n146 42.00% 22,765 73.00% 46.00% 14.00% 26.00% \n36 499 97.78% 98.28% 325,786 625,753 40.39% 5.15% 94.85% 920,535 619,900 81.00% \n \n72,010 72.33% $16,164,936 \n26 39.00% \n115 35.00% 22,274 74.00% 22.00% 18.00% 15.00% \n12 606 99.37% 91.49% 240,014 576,762 6.06% 6.00% 94.00% 2,189,033 651,694 83.43% \n \n73,499 72.44% $16,400,309 \n25 40.00% \n145 23.00% 27,090 49.00% 15.00% \n4.00% 7.00% \n12 828 97.44% 98.04% 231,747 785,046 13.79% 3.38% 96.60% 2,461,172 660,680 83.44% \n \n39 \n \n Program Performance Measures: \nTotal number of court personnel trained \nTotal number of trainings administered to court personnel \nNumber of individuals enrolled in the Digital Drivers License/ID service \n \nFY 2021 Actual \nNot reported for FY2021. \n \nFY 2022 Actual \n1,785 \n \nNot reported for \n \n42 \n \nFY2021. \n \nNot reported for Not reported for \n \nFY2021. \n \nFY2022. \n \nFY 2023 Actual \n1,284 \n32 \n173,894 \n \nFY 2024 Actual \n1,283 \n38 \n355,709 \n \nLicense Issuance \nNumber of Real ID cards issued \nPercentage of individuals enrolled in Real ID \nTotal number of License, Commercial Driver's License, Motor Cycle License or Identification Card renewals requested Number of CDL medical certifications completed \nNumber of valid CDL drivers \nNumber of Motorcycle licenses issued \nReduction in issuance process time due to motorcycle safety class participation (in hours) Number of students enrolled in motorcycle safety program classes \nTotal number of commercial drivers license exams monitored \nNumber of online transactions processed \nNumber of online accounts opened \nNumber of drivers seeking chauffeur/for hire endorsements \nNumber of Customer Service Center customers served \nPercentage of Customer Service Center customers served within 30 minutes or less (Target: 95%) Number of customer calls to the Contact Center \nPercentage of customer calls to the Contact Center answered within 4 minutes or less (Target: 85%) Percentage of citations processed by Records Management within 10 days \nAverage age of active cases (in days) \nTotal number of out-of-state commercial citations processed by Records Management outside of CDLIS (Target 10 days) \n \n2,686,449 99.13% 954,321 152,791 373,005 128,485 4,210 9,178 362 \n1,138,108 1,225,828 \n793 2,679,638 \n93.71% 2,351,328 \n29.61% 98.00% \n16.25 7,179 \n \n2,241,370 99.47% 578,290 178,301 389,382 115,044 3,955 9,446 148 859,155 965,627 949 \n2,348,503 93.48% \n2,151,137 45.28% \n100.00% 15.50 2,370 \n \n2,365,210 99.86% 474,336 142,839 403,807 79,733 3,264 7,780 453 775,388 682,733 1,570 \n2,391,047 98.30% 817,193 86.74% \n100.00% 22.60 2,579 \n \n2,496,507 99.89% 781,277 143,046 412,229 95,988 1,488 8,488 631 909,435 733,429 1,805 \n2,595,903 98.40% 899,940 66.42% 100.00% 32.30 2,529 \n \nRegulatory Compliance \nPercentage of regulated programs in compliance \n \n92.00% \n \n96.00% \n \n88.00% \n \n88.00% \n \n40 \n \n Program Performance Measures: \nAverage number of days for Regulatory Compliance programs that are out of compliance to become compliant \nTotal number of driver safety programs regulated, e.g. driver training, DUI schools \nNumber of certification applications for regulated programs \n \nFY 2021 Actual \n32.00 \n867 \n1,790 \n \nNumber of audit findings \n \n198 \n \nNumber of students enrolled in Online Alcohol and Drug Awareness Programs (EADAP) Total number of in-state commercial citations processed by Records Management outside of GECPS (Target 10 days) Total number of CDL convictions submitted \nPercentage of CDL convictions submitted timely(within 10 days of disposition) \n \n46,522 \n126 \nNot reported for FY2021. \nNot reported for FY2021. \n \nFY 2022 Actual \n12.00 876 \n2,231 71 \n50,582 114 \n18,243 84.00% \n \nFY 2023 Actual \n5.09 830 3,184 179 42,330 148 18,249 87.68% \n \nFY 2024 Actual \n5.65 828 3,511 146 57,203 131 18,283 85.02% \n \n41 \n \n Program Performance Measures: \nBright from the Start: Georgia Department of Early Care and Learning \nChild Care Services \nAverage days to respond to category one serious complaints \nPercentage of licensed child care learning centers, group day care homes, and family day care homes that are compliant with licensing rules \nNumber of licensing, monitoring, technical assistance, and complaint investigation visits to child care learning centers, group day care homes, and family day care homes in order to increase compliance and raise quality Number of audit findings \nPercentage of weekly Child Care Subsidy Payments processed electronically \nPercentage of providers receiving complaints regarding serious incidents requiring medical attention or missing child incidents (Category 1 and 2) \nPercentage of early care and education programs that have been in deficient licensing status within the last 12 months \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \nFY 2024 Actual \n \n1 99% 9,083 \n0 100% 0.03% 0.58% \n \n1 99% 10,063 \n0 100% 10.14% 0.97% \n \n1 99% 10,360 \n0 100% 13.20% 0.36% \n \n1 98.81% \n9,419 0 \n100% 10.98% \n2.42% \n \nNutrition Services \nNumber of feeding sites for both the Child and Adult Care Food Program and Summer Food Service Program Number of meals served by providers in the Child and Adult Care Food Program and the Summer Food Service Program Percentage of accurately submitted monthly claims reimbursed within 10 days of receipt Number of program provider trainings provided on healthier menu options \nNumber of counties participating in the Child and Adult Care Food Program \nNumber of counties participating in the Summer Food Service Program \n \n4,379 67,929,527 \n99% 18 \n154 159 \n \n4,402 70,199,229 \n99% 15 \n156 157 \n \n4,456 70,938,765 \n99% 15 \n156 157 \n \n4,487 70,332,527 \n99% 19 \n157 149 \n \nPre-Kindergarten Program \nGeorgia Pre-Kindergarten program enrollment \nNumber of children on Pre-Kindergarten waiting list \nPercentage of classrooms implementing Work Sampling System (WSS) online in order to monitor and report student progress \nPercentage of children rated as \"in process\" or \"proficient\" on at least 80% of the WSS Language and Literacy Indicators \nPercentage of children rated as \"in process\" or \"proficient\" on at least 80% of the WSS Mathematics indicators \nPercentage of new Pre-Kindergarten teachers who attended both days of New Pre-K Teacher Institute who scored at 80% or above on all proficiency quizzes \nPercentage of Pre-Kindergarten Lead Teachers who are retained in the PreKindergarten program \n \n66,554 2,643 100% N/A N/A 100% \n84.55% \n \n73,177 2,592 100% \n97.84% 97.74% \n100% 79.09% \n \n73,462 2,611 100% \n95.00% 93.50% \n100% 80.24% \n \n71,526 3,155 100% \n94.80% 93.20% \n94% 79.08% \n \n42 \n \n Program Performance Measures: \nQuality Initiatives \nNumber of compliant licensed early care and education programs that participate in the Quality Rating and Improvement System \nPercentage of compliant licensed early care and education programs that participate in the Quality Rating and Improvement System \nNumber of unique early learning professionals in the INCENTIVES Program \nPercentage of early learning and education programs that have improved their level of quality in the Quality Rating and Improvement System \nPercentage of INCENTIVES Program participants who increased their education level from the initial credential/degree earned \nPercentage of Quality Rating and Improvement System rated early care and education programs in the top two tiers (2- or 3-star rating) \nPercentage of children who receive Childcare and Parent Services (CAPS) eligible subsidies who are served in Quality Rated programs \nNumber of unique early learning professionals in the SCHOLARSHIPS program \nNumber of referrals offered to families by the Statewide Parental Referral System \nNumber of children served in the Rising Pre-Kindergarten and Rising Kindergarten Summer Transition Programs \nNumber of submitted Quality Rated portfolios supported by the Child Care Resource and Referral System for participation in the Quality Rating and Improvement System Percentage of DECAL Scholars remaining in classroom for at least five years \nPercentage of DECAL Scholars who are teaching in Quality Rated classrooms \n \nFY 2021 Actual \n3,556 81% \n1,353 N/A \n3.00% 61% 88% 908 \n23,850 4,299 949 24% 73% \n \nFY 2022 Actual \n3,565 82% 934 46% \n7.39% 57% 93% 658 \n26,960 3,997 1,149 41% 80% \n \nFY 2023 Actual \n3,666 83% 527 43% \n3.98% 65% 91% \n1,292 32,538 \n4,618 1,667 \n55% 97% \n \nFY 2024 Actual \n3,649 84% \n1,443 44% \n10.90% 79% 92% \n1,970 33,697 \n4,775 1,109 \n33% 83% \n \n43 \n \n Program Performance Measures: \nDepartment of Economic Development \nDepartmental Administration (DEcD) \nNumber of audit findings Number of days from requisition to purchase order dispatch Number of payments processed Percentage of payments processed electronically Average number of days to process payments Agency turnover rate \nFilm, Video, and Music \nDirect Capital investment (in millions) Projects initiated Work days created by film and television production Leads scouted resulting into initiated project Value of tax credits certified \nGeorgia Council for the Arts \nNumber of counties served by GCA \nGeorgia Council for the Arts - Special Project \nNumber of grant awards \nGlobal Commerce \nNumber of jobs created Direct capital investment (millions) Number of active projects initiated Number of companies assisted Active projects resulting in retention, relocation or expansion \nInnovation and Technology \nNumber of companies and organizations served by Centers of Innovation \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \nFY 2024 Actual \n \n0 3 2,363 63 4 14.2 \n \n0 3 3,091 74 4 18.4 \n \n0 0 3,425 77 4 18.0 \n \n0 3 3,369 77 4 10.21 \n \n$4,020 \n \n$4,400 \n \n$4,100 \n \n$2,615 \n \n366 \n \n412 \n \n390 \n \n273 \n \n2,164,000 \n \n9,477,632 \n \n8,712,371 \n \n5,127,944 \n \n50 \n \n100 \n \n50 \n \n75 \n \n$1,204,000,000 $1,312,500,000 $1,238,685,351 $769,764,842 \n \n137 \n \n142 \n \n123 \n \n152 \n \n288 \n \n340 \n \n358 \n \n363 \n \n33,439 $10,791 \n873 1,064 \n43 \n \n51,132 $21,280 \n928 1,153 \n39 \n \n38,406 $24,267 \n970 1,384 \n44 \n \n26,933 $20,389 \n875 1,467 \n49 \n \nN/A \n \nN/A \n \nN/A \n \n292 \n \n44 \n \n Program Performance Measures: \nNumber of Visits the team has engaged in where more in depth conversations and solutions were provided Number of Innovation Projects engaged in to assist businesses with operational challenges \nInternational Relations and Trade \nKey clients (statewide) \nTrade Successes \n \nFY 2021 Actual \nN/A \nN/A \n \nFY 2022 Actual \nN/A \nN/A \n \nFY 2023 Actual \nN/A \nN/A \n \nFY 2024 Actual \n94 \n52 \n \n1,321 204 \n \n2,252 260 \n \n2,005 323 \n \n2,105 222 \n \nRural Development \nRegions where community meeting were attended. There are a total of 12 regions. Community Visits \nCompanies visited \n \n4 \n \n12 \n \n12 \n \n12 \n \n1 \n \n94 \n \n87 \n \n81 \n \n4 \n \n57 \n \n94 \n \n91 \n \nSmall and Minority Business Development \nNumber of companies served \nNumber of community visits \nNumber of Resource Awareness recipients \n \n211 255 1,117 \n \n232 267 1,332 \n \n247 13 \n1,826 \n \n306 13 \n2,057 \n \nTourism \nTourism expenditures (in billions per calendar year) Visitors to the Visitor Information Center Annual Visitation(in millions per calendar year) Website Sessions Jobs Supported (per calendar year) State and Local Tax Revenues Generated(in billions per calendar year) \n \n$24.52 N/A \n152.2 11,184,387 \n410,198 $2.82 \n \n$34.41 N/A \n159.6 10,036,026 \n422,628 $4.24 \n \n$39.79 N/A \n167.7 11,442,328 \n442,657 $4.67 \n \n$43.57 N/A \n171.2 11,225,670 \n463,483 $5.00 \n \n45 \n \n Program Performance Measures: \nDepartment of Education \nAgricultural Education \nGrades 6-12 student enrollment in Extended Day/Year programs \nNumber of schools providing Extended Day/Year programs \nPercentage of agriculture teachers meeting all required Extended Day/Year program standards Average number of monthly Extended Day contact hours reported \nAverage number of Extended Year contact hours reported \nPercentage of performance standards met on the Area Teacher program work evaluation Percentage of classroom agriculture teachers meeting all required program standards Average number of monthly Area Teacher contact hours reported \nNumber of teachers trained by Agriculture Area Teachers \nPercentage of performance standards met on the Young Farmer Teacher program work evaluation Young Farmer participants per instructor \nAverage number of contact hours reported by the Young Farmer teacher monthly report Enrollment in program events and activities at FFA Youth Camp facilities \nNumber of FFA events held at Camp John Hope and the Georgia FFA-FCCLA Center \nBusiness and Finance Administration \nAgency turnover rate \nNumber of audit findings \nNumber of payments processed \nPercentage of payments processed electronically \nNumber of open records requests \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \nFY 2024 Actual \n \n77,359 361 \n96.00% 27.0 \n254.0 100% 96.00% \n180 504 100% 157 121 3,820 \n82 \n \n84,777 367 \n96.00% 33.0 \n293.0 100% 96.00% \n180 552 100% 208 130 8,478 109 \n \n88,944 377 \n98.60% 36.3 \n332.9 100% 98.60% \n180 578 100% 262 175 13,471 158 \n \n89,350 384 \n98.26% 33.7 \n322.1 100% 98.26% \n180 631 100% 293 168 14,726 143 \n \n11.5% 2 \n164,421 80.0% 222 \n \n11.9% 2 \n144,358 82.0% 201 \n \n9.5% 1 \n149,382 81.0% 204 \n \n10.7% 1 \n153,276 82.0% 223 \n \nCentral Office \nState Central Office cost per FTE (i.e., student) \n \n$2.36 \n \n$2.91 \n \n$2.58 \n \n$3.01 \n \nCharter Schools \nNumber of charter schools \n \n115 \n \n96 \n \n58 \n \n58 \n \n46 \n \n Program Performance Measures: \nNumber of charter school petitions reviewed by the Georgia Department of Education Number of charter schools authorized \nPercentage of charter school requests for renewal approved \nNumber of students enrolled in charter schools \nCharter school student graduation rate \nNumber of charter system petitions reviewed by the Georgia Department of Education Number of approved charter systems operating \nNumber of planning grants awarded \nNumber of contact hours reported by planning consultants \nNumber of facilities grants awarded \nAverage value of facilities grants awarded \nNumber of Federal Charter School Program grants awarded \nCommunities in Schools \nNumber of at-risk students receiving intensive services \nDropout rate for students served by Communities In Schools \nGraduation rate for students served by Communities In Schools \nPercentage of school districts with campuses participating in Communities In Schools Average amount of state funds spent per student served \nTotal dollars leveraged \nCurriculum Development \nNumber of resources developed to support implementation of curricular standards (resources include standards, framework components, videos, and remediation support) Average cost to develop a resource \nNumber of unique visits to GeorgiaStandards.org \nNumber of teachers attending curriculum and instruction training sessions \nNumber of industry specific language training courses developed \n \nFY 2021 Actual \n8 27 100.0% 84,291 N/A 14 48 \n3 19,817 \n87 $39,034 \n64 \n \nFY 2022 Actual \n8 27 100.0% 67,757 N/A \n7 48 \n0 3,348 \n86 $50,528 \n17 \n \nFY 2023 Actual \n14 9 \n100.0% 28,597 \nN/A 10 48 0 \n3,835 92 \n$80,429 0 \n \nFY 2024 Actual \n12 9 \n100.0% N/A N/A 8 45 N/A N/A N/A N/A N/A \n \n4,637 3.8% 92.3% 20.10% $295.66 $8,520,512 \n \n6,235 3.1% 95.7% 18.40% $229.05 $9,901,579 \n \n7,287 1.9% 97.2% 22.80% $195.98 $14,212,282 \n \n8,659 4.6% 98.4% 23.33% $337.54 $17,355,298 \n \n7,447 $104.83 3,037,902 \n48,627 N/A \n \n5,163 $472.28 3,709,307 \n68,553 N/A \n \n9,555 $231.36 3,755,242 109,093 \nN/A \n \n822 $782.76 4,692,408 \n58,536 N/A \n \n47 \n \n Program Performance Measures: Federal Programs \nNumber of Title I schools \nAverage cost per school implementing Title Programs \n \nFY 2021 Actual \n1,616 \n$318,006 \n \nFY 2022 Actual \n1,641 \n$319,272 \n \nFY 2023 Actual \n1,642 \n$367,963 \n \nFY 2024 Actual \n1,669 \n$372,849 \n \nGeorgia Network for Educational and Therapeutic Support (GNETS) \nNumber of students served \n \n2,972 \n \nCost per student (to include state and federal funds) \n \n$19,175 \n \nPercentage of students who meet or exceed reading and math standards on \n \nN/A \n \nMilestones \n \nPercentage of students who are marked as proficient on the GAA \n \nN/A \n \nPercentage of students proficient in ELA on Milestones (EOG) \n \nN/A \n \nPercentage of students proficient in ELA on Milestones (EOC) \n \nN/A \n \nPercentage of students proficient in math on Milestones (EOG) \n \nN/A \n \nPercentage of students proficient in math on Milestones (EOC) \n \nN/A \n \n2,943 $19,515 \nN/A N/A N/A N/A N/A N/A \n \n2,752 $19,953 \nN/A N/A N/A N/A N/A N/A \n \n2,559 $21,015 \nN/A N/A N/A N/A N/A N/A \n \nGeorgia Virtual School \nNumber of courses offered \nNumber of advanced placement courses offered \nNumber of enrollments (in half-year segments) \nNumber of systems with students enrolled in GaVS courses \nPercentage of students completing courses \nPercentage of students passing the appropriate End of Course Test for courses that require such a test Percentage of Credit Recovery students who passed final exam \n \n136 26 \n42,427 145 \n94.40% 86.35% 91.00% \n \n136 26 \n37,085 148 \n93.53% 79.00% 78.80% \n \n141 26 \n34,875 136 \n95.00% 79.00% 77.00% \n \n144 27 \n34,760 137 \n96.00% 79.00% 83.00% \n \nInformation Technology Services \nAverage bandwidth allocated per school expressed in megabits per second Percentage of school systems connected to the statewide network Percentage of classrooms with internet connection Average amount of local support for information technology Average school bandwidth overall (including local support) \n \n100 100% 99.66% 2,099 291/391 \n \n200 100% 99.00% 2,099 291/391 \n \n400 100% 99.30% 2,099 400/400 \n \n400 100% 99.30% 2,099 400/400 \n \n48 \n \n Program Performance Measures: \nNon Quality Basic Education Formula Grants \nNumber of students served in residential treatment facilities \nAverage educational cost per student served in a residential treatment facility \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \nFY 2024 Actual \n \n542 $9,951 \n \n464 $10,477 \n \n476 $11,157 \n \n479 $11,858 \n \nNutrition \nNumber of lunches served (in millions) \nAverage number of lunches served daily \nPercentage of children participating in the lunch program \nPercentage of children participating in the breakfast Program \nAverage cost of breakfast per student \nAverage cost of lunch per student \nPercentage of local school systems under review that are in full compliance with the nutritional standards required by the USDA Percentage of school districts with more than 75% of students participating in the Free and Reduce Lunch Program \nPreschool Disabilities Services \nNumber of three- and four-year old students with disabilities served by this program Cost of program per student served \nPercentage of children receiving preschool handicapped services who improved functioning in acquisition and use of knowledge and skills Percentage of children receiving preschool handicapped education services who remain in their regular education peer cohort \nPupil Transportation \nAverage number of buses operated daily \nAverage number of students transported daily \nAverage amount of state and local funds expended per student on pupil transportation Number of buses used for daily student transport exceeding useful life \nAverage number of miles driven per driver per day \nNumber of vehicles passing stopped buses \nDaily miles all systems \n \n129.0 693,276 58.60% 43.00% \n$1.75 $4.09 100.00% 39.0% \n \n190.0 1,065,884 \n70.00% 39.00% \n$2.12 $4.13 97.00% 39.0% \n \n180.0 983,397 62.30% 34.10% \nN/A N/A 97.00% 41.0% \n \n182.5 1,028,827 \n64.60% 35.90% \n$2.47 $4.57 98.68% 50.0% \n \n8,274 $6,673 88.00% 48.00% \n \n8,263 $4,365 85.00% 45.00% \n \n9,097 $4,177 86.13% 43.56% \n \n10,458 $4,473 86.27% 45.08% \n \n12,470 932,693 $552.52 \n4,281 44.00 \nN/A 545,010 \n \n14,113 805,183 $599.00 \n97 48.00 7,828 683,041 \n \n13,457 856,549 $695.64 \n863 52.00 1,456,380 703,619 \n \n13,738 880,998 $797.35 \n3,084 55.51 1,449,720 762,679 \n \n49 \n \n Program Performance Measures: Quality Basic Education Program \nNumber of FTEs (i.e., students) Statewide high school graduation rate (cohort method) Statewide high school dropout rate Number of students served by the Georgia Special Needs Scholarship Average scholarship award per student participating in the Georgia Special Needs Scholarship Number of school nurses and school nurse assistants Average number of students served by a school nurse or nurse assistant Number of school nurses or school nurse assistants per school Percentage of students requiring remedial coursework in college Percentage of students enrolled in postsecondary education within 16 months of graduation College and Career Ready Performance Index (CCRPI) Score for Elementary Schools \nCollege and Career Ready Performance Index (CCRPI) Score for Middle Schools \nCollege and Career Ready Performance Index (CCRPI) Score for High Schools \nRegional Education Service Agencies (RESAs) \nNumber of teachers/school staff earning Professional Learning Units through courses and workshops Number of teachers/school staff attending other professional learning activities Total number of contact hours earned by teachers and school staff through workshops and training Amount saved through regional contracts Number of attendees at technology focused trainings conducted Number of PLUs earned through RESA courses and workshops \n \nFY 2021 Actual \n1,718,854 \n \nFY 2022 Actual \n1,730,674 \n \nFY 2023 Actual \n1,742,505 \n \nFY 2024 Actual \n1,742,518 \n \n83.7% \n \n84.1% \n \n84.4% \n \n85.4% \n \n3.1% \n \n3.4% \n \n3.2% \n \nN/A \n \n5,303 \n \n5,709 \n \n5,540 \n \n6,098 \n \n$6,473 \n \n$6,681 \n \n$6,836 \n \n$7,124 \n \n2,014 \n \n2,041 \n \n2,314 \n \n1,904 \n \n859 \n \n853 \n \n816 \n \n394 \n \n0.88 \n \n0.88 \n \n0.92 \n \n0.82 \n \nN/A \n \n16.7% \n \n17.4% \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nContent \n \nContent \n \nContent \n \nMastery=63.0% Mastery=64.7% Mastery=67.8% \n \nProgress=N/A Progress=85.8% Progress=86.2% \n \nClosing Gaps=N/A Closing Gaps=66. \n \nClosing \n \nReadiness=71.8% \n \n7% \n \nGaps=100% \n \nReadiness=82.3% Readiness=83.2% \n \nN/A Content Mastery= \n \nContent \n \nContent \n \n60.0% Mastery=60.9% Mastery=60.9% \n \nProgress=N/A Progress=80.8% Progress=80.8% \n \nClosing Gaps=N/A Closing Gaps=52. Closing Gaps=52. \n \nReadiness=75.1% \n \n5% \n \n5% \n \nReadiness=82.0% Readiness=82.0% \n \nN/A \n \nContent \n \nContent \n \nContent \n \nMastery=64.7% Mastery=65.0% Mastery=68.2% \n \nProgress=N/A Progress=79.2% Progress=82.7% \n \nClosing Gaps=N/A Closing Gaps=67. Closing Gaps=81. \n \nReadiness=73.2% \n \n5% \n \n7% \n \nGraduation Readiness=71.4% Readiness=73.3% \n \nRate=84.7% \n \nGraduation \n \nGraduation \n \nRate=84.9% \n \nRate=85.7% \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \n50 \n \n Program Performance Measures: School Improvement \nPercentage of high schools served and classified as Focus that had an increase in the four year cohort graduation rate from the previous year Percentage of schools served that demonstrated an increased CCRPI score from the previous year \nNumber of districts implementing Teacher/Leader Keys Evaluation System (TKES/LKES) Average number of Priority schools served by a School Effectiveness Specialist Team \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \nFY 2024 Actual \n \nCSI-36% N/A \n235 23 \n \nCSI-33% \n \nCSI-55% \n \nCSI-93% \n \nN/A Content Mastery: Content Mastery: \n \nCSI-75% \n \nCSI-90% \n \nReadiness: CSI- Readiness: CSI- \n \n92% \n \n70% \n \n(Attendance was Closing Gaps: \n \nnot counted in this indicator this year) \n \nCSI-71% \nProgress: CSI-70% \n \n235 \n \n235 \n \n235 \n \n23 \n \n23 \n \n33 \n \nState Charter School Commission Administration \nNumber of operational state charter schools in Georgia \nNumber of applications received \nNumber of new charter schools authorized \nNumber of state charter schools closed by the State Charter Schools Commission due to poor academic and/or financial performance Number of training activities conducted with existing charter schools \nNumber of training activities conducted with potential charter schools \nNumber of charter schools outperforming comparison school districts based on the College and Career Ready Performance Index (CCRPI) and value-added impact scores Number of charter schools performing above the statewide average for CCRPI \nState Schools \nNumber of students enrolled at Atlanta Area School for the Deaf \nNumber of students enrolled at Georgia Academy for the Blind \nNumber of students enrolled at Georgia School for the Deaf \nPercentage of students in grades 1-12 completing Individualized Education Program goals at Atlanta Area School for the Deaf Percentage of students in grades 1-12 completing Individualized Education Program goals at Georgia Academy for the Blind Percentage of students in grades 1-12 completing Individualized Education Program goals at Georgia School for the Deaf Percentage of graduates completing transition plans at all three state schools \nPercentage of prior year's graduates at Atlanta Area School for the Deaf that have a positive postsecondary outcome: career, schooling, job training Percentage of prior year's graduates at Georgia Academy for the Blind that have a positive postsecondary outcome: career, schooling, job training \n \n39 26 \n8 1 24 8 N/A N/A 156 90 74 100% 100% 100% 100% 100% 57% \n \n37 13 \n3 1 30 12 N/A N/A 131 99 74 100% 100% 100% 100% 100% 67% \n \n41 13 \n3 0 19 8 N/A N/A 147 101 77 100% 100% 100% 100% 82% 78% \n \n48 15 \n6 2 22 5 34/40 N/A 135 100 66 100% 100% 100% 100% 94% 80% \n \n51 \n \n Program Performance Measures: \nPercentage of prior year's graduates at Georgia School for the Deaf that have a positive postsecondary outcome: career, schooling, job training Cost per student at Atlanta Area School for the Deaf \nCost per student at Georgia Academy for the Blind \nCost per student at Georgia School for the Deaf \nGraduation rate at Atlanta Area School for the Deaf \nGraduation rate at Georgia Academy for the Blind \nGraduation rate at Georgia School for the Deaf \n \nFY 2021 Actual \n67% \n$57,692 \n$95,786 \n$74,302 \n100% \n100% \n100% \n \nFY 2022 Actual \n80% \n$75,477 \n$96,188 \n$78,172 \n100% \n100% \n100% \n \nFY 2023 Actual \n67% \n$59,776 \n$116,519 \n$84,783 \n100% \n100% \n100% \n \nFY 2024 Actual \n60% \n$66,664 \n$123,695 \n$102,597 \n100% \n100% \n100% \n \nTechnology/Career Education \nTotal student enrollment in grades 6-12 \n \n664,769 \n \n695,063 \n \n703,476 \n \nN/A \n \nTotal student enrollment in grades 9-12 \n \n384,670 \n \n403,035 \n \n414,053 \n \nN/A \n \nNumber of high school concentrators (students with 3 or more classes in a Career Pathway) \nNumber of professional development workshops for teachers \n \nN/A \n \n150,621 \n \n160,178 \n \nN/A \n \n383 \n \n426 \n \n404 \n \nN/A \n \nNumber of industry certified programs \n \n453 \n \n452 \n \n450 \n \nN/A \n \nCareer and technology student organization membership \n \n149,319 \n \n183,911 \n \n205,119 \n \nN/A \n \nCost per student served (unduplicated count) \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nGraduation rate for Career, Technology, and Agricultural Education concentrators \n \n97% \n \n96% \n \n97% \n \nN/A \n \nDifference of Career, Technology, and Agricultural Education graduation rate from the state average \n \n14.0% \n \n11.9% \n \n13.0% \n \nN/A \n \nTotal student enrollment in grades 6-8 \n \n280,099 \n \n292,028 \n \n289,423 \n \nN/A \n \nTesting \nNumber of Georgia Milestones tests administered Average Georgia Milestones cost per student Number of Georgia Milestones tests administered online Number of Advanced Placement (AP) exams administered Number of students taking AP exams Number of AP test fees subsidized \n \n1,663,064 N/A \n1,662,156 139,954 76,016 45,974 \n \n2,495,457 $9.53 \n2,494,195 150,763 83,223 45,878 \n \n2,518,448 $8.65 \n2,518,448 163,812 89,561 51,760 \n \n2,486,819 $9.29 \n2,486,819 191,637 98,882 65,410 \n \n52 \n \n Program Performance Measures: \nPercentage of students statewide who obtained a score of three (3) or higher on advanced placement exams \nTuition for Multiple Disability Students \nNumber of students with disabilities served in residential placements \nAverage total cost per student \nPercentage of all services covered by state grant funds \n \nFY 2021 Actual \n60 \n \nFY 2022 Actual \n63 \n \nFY 2023 Actual \n65 \n \nFY 2024 Actual \n69 \n \n9 $114,267 \n58.0% \n \n9 $114,267 \n58.0% \n \n9 $156,148 \n78.0% \n \n5 $255,131 \n100.0% \n \n53 \n \n Program Performance Measures: \nEmployees' Retirement System of Georgia \nDeferred Compensation \nNumber of participants \nTotal assets under management (in millions) \nCost per participant \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \nFY 2024 Actual \n \n77,635 $2,487 \n58 \n \n79,766 $2,215 \n54 \n \n83,759 $2,581 \n50 \n \n87,517 $3,097 \n50 \n \nGeorgia Military Pension Fund \nNumber of retirees \u0026 beneficiaries receiving benefits \nTotal benefit payments made \nNew retiree on-time processing rate \n \n1,362 $1,428,000 \n61% \n \n1,472 $1,527,000 \n76% \n \n1,555 $1,616,000 \n77% \n \n1,624 $1,679,000 \n86% \n \nPublic School Employees Retirement System \nNumber of retirees \u0026 beneficiaries receiving benefits \nTotal benefit payments made (in millions) \nNew retiree on-time processing rate \n \n19,509 $66.42 \n98% \n \n19,852 $68.20 \n95% \n \n20,141 $70.69 \n96% \n \n20,634 $74.48 \n95% \n \nSystem Administration (ERS) \nNumber of active enrollees in the Employees' Retirement System (ERS) plan New retiree on-time processing rate for the ERS plan Percentage of ERS plan service retirement applications processed without error Number of retirees \u0026 beneficiaries receiving benefits through the ERS plan Total benefit payments made for the ERS plan (in millions) Average speed to answer incoming calls (in seconds) Number of calls dropped compared to volume of calls Number of audit findings in annual financial audit \n \n53,330 99.0% 95.6% 54,059 $1,434.76 \n79 4.06% \n0 \n \n52,526 98.0% 92.6% 54,530 $1,502.90 \n165 6.43% \n0 \n \n54,781 98.0% 99.0% 54,862 $1,489.00 \n157 6.63% \n0 \n \n56,833 98.0% 98.6% 55,298 $1,501.00 \n125 6.30% \n0 \n \n54 \n \n Program Performance Measures: \nState Forestry Commission \nCommission Administration (SFC) \nNumber of audit findings \nTotal federal dollars received agency wide \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \nFY 2024 Actual \n \n0 $12,673,903 \n \n0 $15,482,461 \n \n0 $9,115,293 \n \n0 $9,633,190 \n \nForest Management \nNumber of water quality exams conducted on logging and forestry operations \nNumber of acres covered by forest management plans \nNumber of forested acres in the state \nLandowners reached through educational programs \n \n1,320 355,395 24,418,249 \n48,211 \n \n1,097 313,747 24,402,035 121,972 \n \n1,117 469,414 24,342,500 163,521 \n \n1,154 497,154 24,248,035 167,067 \n \nForest Protection \nNumber of acres burned by wildfires Average fire response time (in minutes) Number of acres per firefighter Dollar value of property destroyed/damaged by forest fires Number of wildfire arson investigations conducted Number of fire fighters trained and certified in wild land firefighting \n \n12,495 25.6 \n64,397 $1,138,174 \n39 72 \n \n20,023 26.6 \n65,941 $3,803,525 \n40 82 \n \n10,839 26.2 \n65,115 $466,970 \n27 65 \n \n13,642 27.3 \n65,945 $262,700 \n16 57 \n \nTree Seedling Nursery \nAmount of revenue generated through seedling sales \nNumber of seedlings sold \nPercentage of seedlings sold as compared to total seedlings grown and available in inventory for sale Number of orders filled \nNumber of customers served \nRevenue generated through seedlings sales, seed sales, and timber sales \n \n$576,931 7,413,216 \n51.12% 2,627 1,390 \n$793,378 \n \n$605,207 6,152,334 \n50.30% 1,548 1,320 \n$2,232,880 \n \n$790,262 8,165,343 \n98.60% 1,588 1,580 \n$2,001,208 \n \n$650,609 6,871,486 \n64.00% 1,849 1,829 \n$1,833,954 \n \n55 \n \n Program Performance Measures: \nOffice of the Governor \nGovernor's Emergency Fund \nAmount of dollars appropriated for Governor's Emergency Fund (GEF) \nPercentage of state general funds appropriated for GEF \nPercentage of GEF used for disaster relief \nPercentage of GEF used for contingencies designated to a specific agency \nNumber of funding requests approved for GEF \nAmount of GEF appropriation remaining at fiscal year end \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \nFY 2024 Actual \n \n$25,062,041 0.11% \n31.92% 100% 4 $0 \n \n$19,562,041 0.08% 0.00% 100% 3 $0 \n \n$11,062,041 0.04% 0.19% 100% 4 $0 \n \n$22,062,041 0.07% \n60.56% 100% 3 $0 \n \nGovernor's Office of Planning and Budget \nNumber of State Agency Strategic Plans reviewed Number of budget amendments approved Average number of days to process amendments (from submittal to approval) Number of allotments processed Average number of days to process allotments (from submittal to warrant) \n \n57 597 9.5 1,130 4.9 \n \n61 469 9.6 1,151 4.7 \n \n74 415 11.7 1,049 5.0 \n \n77 453 7.8 1,132 3.9 \n \n56 \n \n Program Performance Measures: \nOffice of the Governor: Attached Agencies \nOffice of the Child Advocate \nNumber of child welfare complaints (per calendar year) \nAverage time to complete an investigation \nPercentage of teams that remain in compliance with Child Abuse Protocol requirements Percentage of complaints referred to investigations \nNumber of random and targeted audits of county level DFCS offices \nNumber of targeted special investigations \nPercentage of complaints that were resolved without a need for investigation. \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \nFY 2024 Actual \n \n424 113 13% 25% N/A N/A 1% \n \n595 80 \n15% 45% \n4 5 5% \n \n603 86 \n21% 45% \n2 8 11% \n \n772 92 \n30% 21% \n1 6 21% \n \nGeorgia Emergency Management and Homeland Security Agency \nPercentage of all requests for state assets and mutual aid assistance handled successfully \nNumber of Georgia counties with an approved Annual County Emergency Management Work Plan \nTotal number of projects open in the Public Assistance grant program \n \n100% 157 \n2,249 \n \nTotal number of projects open in the Hazard Mitigation grant program \n \n181 \n \nNumber of Certified Emergency Managers trained by the agency \n \n38 \n \nNumber of days the State Operations Center was open to coordinate state \n \n365 \n \nresponse to disasters or emergencies \n \nNumber of school safety training programs provided \n \n83 \n \nNumber of persons that attended agency sponsored WebEOC training \n \n17 \n \nDollar value of payments processed to local governments \n \n$46,454,730 \n \nNumber of Homeland Security subawards managed \n \n488 \n \nNumber of counties with wireless emergency 911 plans \n \n177 \n \n100% 158 \n1,961 186 83 365 121 55 \n$45,514,032 397 155 \n \n100% 150 901 224 95 95 228 281 \n$56,274,636 446 155 \n \n100% 154 \n1,594 261 105 22 276 170 \n$65,218,113 539 155 \n \nGeorgia Commission on Equal Opportunity \nPercentage of employment discrimination complaints against a state agency closed within 90 days (per calendar year) \nPercentage of successful performance evaluations by the U.S. Equal Employment Opportunity Commission (per calendar year). \nPercentage of successful performance evaluations by the U.S. Department of Housing and Urban Development (per calendar year). \nNumber of employment discrimination complaints received against a state agency (per calendar year). \n \n3% 100% 100% \n41 \n \n6% 100% 100% \n37 \n \n14% 100% 100% \n25 \n \n11% 100% 100% \n45 \n \n57 \n \n Program Performance Measures: \nAverage number of hours to complete an employment discrimination investigation (per calendar year). Number of fair housing complaints received (per calendar year). \nPercentage of fair housing complaints closed within 100 days (per calendar year). Average number of hours to complete a fair housing complaint investigation (per calendar year). Percentage of employment discrimination complaints closed (per calendar year). \nPercentage of fair housing complaints closed (per calendar year). \nPercentage of employment discrimination complaints closed by mediation and/or conciliation. Percentage of fair housing complaints closed by conciliation. \nAmount of monetary and/or non-monetary mediation or conciliation settlements for employment discrimination. Amount of monetary mediation or conciliation settlements for housing discrimination \n \nFY 2021 Actual \n35 18 0% 39 73% 56% 10% 28% $46,750.00 $6,876.00 \n \nFY 2022 Actual \n17 71 17% 23 84% 32% 0% 26% $0.00 $992.00 \n \nFY 2023 Actual \n15 122 12% \n7 84% 43% \n0% 8% $0.00 $6,931.00 \n \nFY 2024 Actual \n15 111 14% \n3 73% 51% \n9% 14% $140,528.23 $15,487.93 \n \n58 \n \n Program Performance Measures: \nNon-monetary mediation or conciliation settlements for housing discrimination. \n \nFY 2021 \n \nFY 2022 \n \nFY 2023 \n \nFY 2024 \n \nActual \n \nActual \n \nActual \n \nActual \n \nSingle family Mandatory Fair Respondents The Complainant \n \ndwelling rental Housing Training agreed to allow was permitted to \n \npreviously denied \n \nfor Housing the Complainant to \n \nkeep her \n \nDevelop \n \nProviders proceed with the Emotional Support \n \nReasonable Carpet replaced process required Animal (ESA) at \n \nAccommodation \u0026 \n \nby property \n \nby Gwinnett her residence. \n \nModification \n \nmanagement Townhomes to Rental increase \n \nPolicies and \n \ncompany apply for a new \n \nnotices were \n \ndesignate a \n \nFair Housing \n \nlease under communicated to \n \nDisability Poster Display at Section 8 housing the Complainant \n \nCoordinator to subject properties and determine his with clear and \n \nhandle all \n \nMold \n \nqualifications concise language, \n \nreasonable Inspection/Mold \n \nfairly, without \n \nexcluding \n \naccommodation \u0026 Remediation for consideration for abbreviations, and \n \nmodification subject properties \n \nthe delayed sufficient notice \n \nrequests Waived all rent \n \npayment by was provided as \n \nCarpet replaced and late fees for a Behavioral Health, \n \nper the DCA \n \nby property specified time \n \nto not pursue \n \nOccupancy \n \nmanagement frame to permit eviction of the \n \nHandbook. \n \ncompanytenant to bring rent Complainant due The Complainant's \n \nReplacement of \n \ncurrent to the late rental \n \npreviously \n \nsix solar lights Negotiated a \n \npayment by \n \napproved \n \nFair Housing rental due date Behavioral Health Emotional Support \n \nPoster Display at modification for a in the total amount Animal and newly \n \nsubject properties tenant receiving \n \nof $1,659.00, \n \ndocumented \n \nMandatory Fair disability income \n \nitemized as Service Animal \n \nHousing Training \n \nJanuary, February, were allowed to \n \nfor subject \n \nand March 2021 \n \nreside on the \n \nproperties \n \nrent in the amount property, following \n \nof $553.00 each submission of \n \nmonth \n \nappropriate \n \n(\"Behavioral documentation \n \nHealth Rental and compliance \n \nPayment\"), and \n \nwith local \n \npaid to ordinances and \n \nRespondents in \n \nproperty \n \nApril 2021. \n \nregulations. \n \nRespondents The Complainant \n \nagreed to waive was allowed to \n \nthe late fees due break her lease \n \nand owed by the without penalty \n \nComplainant fees, including \n \nbecause of the lease buyout and \n \ndelinquent reletting expenses. \n \nBehavioral Health \n \nA move-out \n \nrental payment. \n \nwalkthrough \n \noccurred between \n \nMay 2nd-4th, in \n \naccordance with \n \nGeorgia law, and \n \nthe Complainant \n \nvacated the \n \napartment by 11: \n \n59 PM on April \n \n30th, 2023. \n \nThe past due \n \namount was not \n \nreported to credit \n \nbureaus. \n \nAn accessible \n \nparking space was \n \nadded at the front \n \nof the \n \nComplainant's \n \nbuilding within ten \n \n(10) business \n \ndays. \n \nOffice of the State Inspector General \nNumber of complaints received \nNumber of no probable cause complaints \n \n179 \n \n327 \n \n587 \n \n928 \n \n147 \n \n291 \n \n566 \n \n899 \n \n59 \n \n Program Performance Measures: \nNumber of probable cause complaints resulting in an investigation Average time to resolve an investigation (in hours) Number of investigations open / active at year end Number of investigations completed Percentage of recommendations accepted by state agencies Number of outreach and training events conducted Number of cases concluded with action Value of fraud referred for prosecution Average time to resolve an investigation (in hours) Number of substantiated matters Number of investigations completed Number of sexual harassment investigations overseen and audited \n \nFY 2021 Actual \n32 \n \nFY 2022 Actual \n36 \n \nFY 2023 Actual \n21 \n \nFY 2024 Actual \n27 \n \n168 \n \n124 \n \n185 \n \n155 \n \n42 \n \n26 \n \n30 \n \n45 \n \n172 \n \n301 \n \n561 \n \n903 \n \n100% \n \n100% \n \n100% \n \n100% \n \n13 \n \n12 \n \n10 \n \n12 \n \n9 \n \n6 \n \n9 \n \n10 \n \n$11,347,812.33 $9,011,341.99 $8,904,031.08 $6,952,752.83 \n \nN/A \n \nN/A \n \nN/A \n \n56 \n \nN/A \n \nN/A \n \nN/A \n \n74 \n \nN/A \n \nN/A \n \nN/A \n \n25 \n \nN/A \n \n106 \n \n106 \n \n104 \n \nGeorgia Professional Standards Commission \nNumber of approved educator preparation programs \nAverage processing time for certification cases submitted with all necessary documentation (in days) \nNumber of certification cases completed \nNumber of individuals with an active GaPSC credential \nNew ethics complaints received \nPercentage of ethics cases extended by the Commission past the 60 calendarday timeframe established in Georgia code \nPercentage of ethics cases cleared by the Commission voting \"no probable cause\" after an investigation \nNumber of P-16 educators and administrators reached through outreach events and training opportunities \nPercentage of educator preparation program completers who qualify for certification \nPercentage of completers of a PSC-approved teacher preparation program who are employed in a Georgia public school the year after program completion and remain employed for at least three years Percentage of students enrolled in Georgia-approved educator preparation baccalaureate programs that passed the Georgia Assessment for the Certification of Educators on the first attempt \n \n985 9 \n93,457 310,069 \n1,343 19% 22% \n5,931 97% 87% 90% \n \n1,027 3 \n102,569 312,642 \n1,703 20% 22% \n10,104 96% 87% 86% \n \n1,022 3 \n102,510 314,320 \n1,786 23% 26% \n9,885 95% 85% 85% \n \n1,041 3 \n101,279 318,781 \n2,444 23% 28% \n6,281 94% 83% 81% \n \n60 \n \n Program Performance Measures: \nGovernor's Office of Student Achievement \nAverage number of days to complete an audit Number of elementary and middle schools audited statewide \nNumber of elementary and middle schools flagged for testing irregularities \nAverage number of unique visits to GOSA website per month \nNumber of research studies published \nNumber of policy briefings on educational developments published on GOSA website Number of Georgia Milestones Assessments monitored by the state \nPercentage of students in schools served by Growing Readers reading on benchmark Percentage of schools audited that were flagged requiring further inquiry \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \nFY 2024 Actual \n \n140 N/A N/A 48,712 \n4 2 N/A N/A N/A \n \n153 N/A N/A 90,036 \n3 4 N/A N/A N/A \n \n150 N/A N/A 98,646 \n2 5 31 N/A N/A \n \n147 140 \n3 106,233 \n2 0 44 N/A N/A \n \nGovernor's Office of Student Achievement: Governor's Honors Program \n \nPercentage of school districts who nominated a student for the Governor's \n \n73% \n \n82% \n \n82% \n \n82% \n \nHonors Program \n \nNumber of students nominated for the Governor's Honors Program from the targeted rural districts identified as not nominating students within past 5 years. \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nGovernor's Office of Student Achievement: Governor's School Leadership Academy \n \nNumber of teachers served in Governor's School Leadership Academy Teacher \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nLeader Support Program \n \n61 \n \n Program Performance Measures: \nDepartment of Human Services \nAdoptions Services \nNumber of finalized adoptions \nPercentage of adoptions finalized within six months of adoptive placement \nPercentage of children exiting foster care for adoption within 24 months of their last removal from home Number of finalized adoptions as a percentage of total eligible children \nPercentage of children with an adoption disruption (i.e., children in an adoptive home but the adoption is not finalized) \nOut-of-School Care Services \nNumber of youth who participate in afterschool and summer programs \nPercentage of youth in foster care who participate in after school programs \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \nFY 2024 Actual \n \n1,289 87.70% 12.56% 43.26% \n2.19% \n \n1,240 90.95% 14.27% 43.36% \n2.22% \n \n1,279 93.59% 14.46% 40.97% \n2.90% \n \n1,244 93.49% 19.21% 41.37% \n2.25% \n \n16,967 2.40% \n \n25,715 2.45% \n \n21,088 2.70% \n \n22,979 2.52% \n \nChild Abuse and Neglect Prevention \nNumber of children reached \nNumber of families reached \nNumber of community-based partnerships \nNumber of local entities participating in Abstinence Education Grant Program \n \n44,224 24,417 \n32 98 \n \n68,662 36,408 \n38 135 \n \n72,583 33,745 \n54 152 \n \n53,216 31,376 \n46 227 \n \nChild Support Services \nPercentage of current support collected compared to the total current support amount owed (per federal fiscal year) \nPercentage of child support cases paying towards arrears compared to the total number of child support cases with arrears due (per federal fiscal year) \nNumber of active cases (per federal fiscal year) \nPercentage of child support cases with support orders established compared with the total number of child support cases (per federal fiscal year) \nTotal child support collections disbursed to custodial parents and the state treasury (per federal fiscal year) \n \n62.42% \n \n59.60% \n \n60.04% \n \n60.46% \n \n71.64% \n \n67.14% \n \n66.41% \n \n66.23% \n \n340,577 \n \n328,192 \n \n312,560 \n \n295,000 \n \n90.13% \n \n89.80% \n \n89.54% \n \n90.40% \n \n$751,964,843 $709,435,395 $670,330,718 $660,012,583 \n \nChild Welfare Services \nNumber of calls screened out \nNumber of investigations conducted \nNumber of substantiated maltreatment incidents \nPercentage of calls responded to within designated priority of the receipt of the report of alleged maltreatment \n \n33,192 31,894 13,261 88.80% \n \n70,584 32,165 13,390 85.69% \n \n72,744 34,078 15,889 88.97% \n \n63,349 35,543 17,037 86.17% \n \n62 \n \n Program Performance Measures: \nNumber of Family Preservation Cases \nNumber of Family Support Cases \nPercentage of children who return home within 12 months of being removed \nPercentage of children who were victims of subsequent maltreatment within 6 months Percentage of foster children who re-enter foster care within 12 months \nChild Protective Service worker average caseload \nChild Protective Service worker turnover rate \nPercentage of state served by child advocacy centers \nNumber of forensic interviews conducted by child advocacy centers \nPercentage of forensic interviews conducted for sexual abuse allegations \n \nFY 2021 Actual \n6,573 27,028 46.97% 1.94% 3.00% \n13.1 29.10% \n97.0% 11,958 73.40% \n \nFY 2022 Actual \n8,082 25,098 26.60% 2.38% 4.95% \n15.3 55.40% 100.0% 11,932 72.00% \n \nFY 2023 Actual \n7,813 24,203 25.79% 2.17% 4.78% \n11.0 47.80% \n99.0% 11,876 71.00% \n \nFY 2024 Actual \n7,603 23,488 28.65% 2.57% 4.66% \n10.0 43.50% 100.0% 11,605 68.40% \n \nCommunity Services \n \nNumber of low-income individuals who were assisted by Community Services \n \n129,360 \n \n163,404 \n \n137,644 \n \nN/A \n \nBlock Grant Funds (per federal fiscal year) \n \nNumber of individuals receiving emergency assistance (per federal fiscal year) \n \n62,977 \n \n99,039 \n \n117,574 \n \nN/A \n \nPercentage of participants who were unemployed and obtained a job (per federal fiscal year) \n \n664 \n \n1,084 \n \n1,285 \n \nN/A \n \nPercentage of participants who became employed and maintained a job for at least 90 days (per federal fiscal year) \n \n474 \n \n648 \n \n462 \n \nN/A \n \nPercentage of participants who obtained educational skills/competencies required for employment (per federal fiscal year) \n \n3,259 \n \n4,576 \n \n3,194 \n \nN/A \n \nNumber of senior citizens receiving services who maintain an independent living \n \n8,849 \n \n9,668 \n \n10,851 \n \nN/A \n \nsituation (per federal fiscal year) \n \nNumber of individuals with disabilities served who maintain an independent living \n \n2,849 \n \n9,206 \n \n5,512 \n \nN/A \n \nsituation (per federal fiscal year) \n \nNumber of low-income participants who obtained court-ordered child support payments leading to becoming more self-sufficient (per federal fiscal year) \n \n1,471 \n \n1,766 \n \n1,304 \n \nN/A \n \nDepartmental Administration (DHS) \nNumber of clients receiving transportation services \nNumber of trips provided by transportation services \nTotal funds expended for transportation \nCost per trip for transportation services \nPercentage of background investigations initiated by electronic fingerprinting technicians within 14 calendar days (Target: 95%) \n \n8,561 801,583 $13,583,518 \n$16.95 99% \n \n65,347 \n \n13,032 \n \n1,225,131 \n \n1,277,407 \n \n$24,348,473 \n \n$29,154,030 \n \n$19.87 \n \n$22.82 \n \n99% \n \n99% \n \n11,082 1,154,505 $26,723,719 \n$23.15 99% \n \n63 \n \n Program Performance Measures: \nNumber of Supplemental Nutrition Assistance Program (SNAP) recovery referrals \nNumber of Application Service Requests (ASRs) \nPercentage of Application Service Requests (ASRs) completed by the agreed upon date \nAgency turnover rate \n \nFY 2021 Actual \n9,087 \n1,033 \n97.03% \n18.10% \n \nFY 2022 Actual \n7,627 \n627 \n98.25% \n27.90% \n \nFY 2023 Actual \n14,528 \n444 \n97.97% \n23.80% \n \nFY 2024 Actual \n13,671 \n533 \n98.87% \n21.90% \n \nElder Abuse Investigations and Prevention \nNumber of complaints received by the Long-Term Care Ombudsman Percentage of Long-Term Care Ombudsman complaints resolved to the client's satisfaction Number of reports of abuse, neglect, or exploitation Number of wards Number of participants in the At-Risk Adult Crime Tactics Training Program Percentage of Adult Protective Services investigations initiated within 10 days Percentage of Adult Protective Services investigations completed within 45 days Average Adult Protective Services investigator caseload Average Adult Protective Services guardianship manager caseload Adult Protective Services (APS) investigator turnover rate Public guardianship case manager turnover rate Percentage of reports resulting in an investigation Percentage of investigations where claims were substantiated Amount of consumer savings through elderly legal assistance counseling Number of legal client served \n \n3,477 68.00% 31,768 \n1,179 305 \n66.00% 49% 30 25 \n16.80% 16.00% \n66% 47.00% $38,038,966 94,719 \n \n4,305 69.00% 35,636 \n1,284 306 \n79.00% 58% 28 26 \n28.10% 48.00% \n67% 49.00% $23,009,914 153,008 \n \n4,353 72.00% 39,700 \n1,312 336 \n79.00% 65% 29 28 \n20.20% 36.00% \n66% 47.00% $26,623,992 \n3,053 \n \n5,084 69.00% 44,522 \n1,604 421 \n73.00% 58% 34 33 \n22.00% 23.00% \n64% 47.00% $26,087,657 \n2,956 \n \nElder Community Living Services \nNumber of months Non-Medicaid Home and Community Based Services program participants delayed admission into a more costly facility Non-Medicaid Home and Community Based Services clients served \nAverage cost per Non-Medicaid Home and Community Based Services client \n \n41 40,146 $2,228 \n \n43 40,733 $2,146 \n \n42 38,299 $1,516 \n \n41 38,827 $2,748 \n \n64 \n \n Program Performance Measures: \nPercentage of clients retaining employment for 6 months or longer \nOut-of-pocket savings to Medicare consumers \nNumber of Aging \u0026 Disability Resource Connection (ADRC) clients served \nPercentage of clients receiving either home delivered meals or congregate meals that maintain or improve their nutrition risk score Number of seniors served meals at senior centers \nNumber of seniors served home delivered meals \nNumber of home delivered meals \nNumber of Money Follows the Person transitions \nMoney Follows the Person savings to Medicaid (based on average Medicaid Nursing Home costs) Number of senior center meals served \nPercentage of clients that report they eat two or fewer meals a day \n \nFY 2021 Actual \n24.60% $648,748 \n77,929 69.00% 10,651 26,562 3,958,817 \n216 $10,378,368 \n1,255,460 31% \n \nFY 2022 Actual \n37.30% $962,146 \n80,553 69.00% 15,210 21,870 3,316,865 \n158 $7,836,168 \n1,452,712 48% \n \nFY 2023 Actual \n31.70% $538,592 \n81,414 71.00% 15,116 15,969 2,976,629 \n147 $7,438,788 \n1,517,727 11% \n \nFY 2024 Actual \n57.00% $1,269,477 \n60,168 68.00% 15,126 15,123 3,035,715 \n121 $6,921,684 \n1,572,423 45% \n \nEnergy Assistance \nNumber of households that received energy assistance (per federal fiscal year) \nNumber of households that received crisis energy assistance (per federal fiscal year) Average payment received for regular energy assistance (per federal fiscal year) \nAverage payment received for crisis energy assistance (per federal fiscal year) \nPercentage of LIHEAP recipient households that have at least one member who is either elderly, disabled or under the age of five (per federal fiscal year) Percentage of households authorized for assistance within 11 days from date of application (per federal fiscal year) Number of elderly households authorized for assistance in order to retain heating services (per federal fiscal year) \nFederal Eligibility Benefit Services \nNumber of food stamp cases \nFood stamp eligibility accuracy rate (maintain error rate below national average) \nPercentage of individuals receiving Right from the Start Medicaid within 45 days of application \nOut-of-Home Care \nNumber of licensed foster homes \n \n179,258 11,185 \n$397.67 $395.47 75.94% 65.47% 118,082 \n \n148,405 10,799 \n$481.97 $456.65 76.75% 63.31% 104,143 \n \n257,926 12,701 \n$478.42 $453.79 73.51% 52.19% 156,927 \n \n821,359 85.53% 95.73% \n \n762,636 86.37% 93.10% \n \n760,649 83.00% 83.76% \n \n7,794 \n \n6,838 \n \n6,102 \n \n168,525 9,839 \n$482.71 $489.61 77.50% 60.09% 113,425 \n670,856 85.80% 60.34% \n6,532 \n \n65 \n \n Program Performance Measures: \nNumber of children in the legal custody of DFCS \nPercentage of siblings placed together in out-of-home care \nPercentage of children in care for 12-24 months with two or fewer placement settings Percentage of children placed with relatives \nPercentage of children in congregate care \nPercentage of children who do not experience maltreatment while in foster care \n \nFY 2021 Actual \n16,475 \n71.69% \n52.82% \n45.19% \n15.80% \n99.98% \n \nFY 2022 Actual \n15,860 \n84.21% \n52.10% \n23.38% \n8.84% \n98.84% \n \nFY 2023 Actual \n15,846 \n85.72% \n52.70% \n24.00% \n9.18% \n94.00% \n \nFY 2024 Actual \n15,651 \n79.50% \n49.29% \n22.67% \n9.09% \n98.53% \n \nRefugee Assistance \nPercentage of participating refugees obtaining employment \nPercentage of refugees retaining employment for 90 days \nPercentage of refugees entering full time employment offering health benefits \nCost per refugee entering employment \nPercentage of refugees receiving health screenings within their first 30 days in the country Number of eligible refugees receiving English language instruction \nNumber of eligible refugees receiving social adjustment services \nPercentage of Refugees who terminate Refugee Cash Assistance/Temporary Assistance for Needy Families(TANF)due to employment. Number of Refugees initially resettled in Georgia. \nNumber of Refugees who entered full time employment. \n \n57.19% 92.01% 92.16% $1,096 96.00% \n149 1,177 100% \n340 338 \n \n63.69% 89.02% 87.23% $1,102 92.00% \n420 1,755 100% 2,272 \n486 \n \n29.63% 83.75% 89.17% $1,836 14.00% \n578 1,407 100% 4,866 \n283 \n \n36.70% 90.19% 83.76% $1,6712 11.46% \n763 1,743 100% 3,206 \n308 \n \nResidential Child Care Licensing \nNumber of initial licensure inspections and the number of annual re-licensure inspections \nNumber of complaints and incident reports received \nPercentage of licensed facilities, agencies and institutions who received a followup visit within the required time frame following the issuance of an Enforcement Action Percentage of surveys closed within 45 days from the survey start date \nPercentage of complaints received and incident reports that result in investigations \nAverage number of days for investigations \n \n309 5,456 100.00% 60.80% 3.80% \n105 \n \n301 5,048 100.00% 57.89% 3.46% \n83 \n \n280 4,715 86.00% 69.72% 3.00% \n57 \n \n279 4,609 100.00% 53.14% 3.45% \n59 \n \n66 \n \n Program Performance Measures: Support for Needy Families - Basic Assistance \nNumber of adults receiving cash assistance Percentage of individuals receiving assistance within 45 days of application \nSupport for Needy Families - Work Assistance \nPercentage of single parent households who are in qualified work activities \nPercentage of households who return to Temporary Assistance for Needy Families (TANF) in 1st year following exit Percentage of cases renewed online \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \nFY 2024 Actual \n \n1,391 99.67% \n \n1,375 99.39% \n \n1,832 98.57% \n \n632 92.95% \n \n17.51% 4.73% \n64.73% \n \n81.25% 4.43% \n83.44% \n \n80.65% 4.55% \n77.58% \n \n28.25% 6.30% \n51.29% \n \n67 \n \n Program Performance Measures: \nDepartment of Human Services: Attached Agencies \nCouncil On Aging \nPercentage of participants who have a better understanding of issues that benefit elderly Georgians as a result of council training, education, and advocacy efforts (Target: 75%) Legislation initiated, influenced and/or enacted each legislative session which benefits older Georgians (Target: 10) \nForums and other events conducted which promote issues beneficial to elderly Georgians (Target: 20) \n \nFY 2021 Actual \n96.0% 14 \n103 \n \nFY 2022 Actual \n98.0% 6 \n39 \n \nFY 2023 Actual \n99.0% 5 \n55 \n \nFY 2024 Actual \n96.0% 8 \n49 \n \nFamily Connection \nFamily Connection collaboratives' training satisfaction rate \nAverage dollar leveraged with cash and in-kind per state appropriated dollar by county collaborative (FY18 estimated amount) Number of local, regional and statewide technical assistance events delivered \nNumber of KIDS COUNT data tools \n \n98.16% $3 \n3,302 12 \n \n96.15% $3 \n4,419 13 \n \n95.00% $4 \n3,057 7 \n \n93.19% $4 \n3,763 15 \n \nGeorgia Vocational Rehabilitation Agency: Business Enterprise Program \n \nAmount collected in total sales \n \n$4,978,002 \n \nNumber of blind vendors \n \n57 \n \n$5,947,945 52 \n \n$6,700,263 51 \n \n$7,656,258 49 \n \nGeorgia Vocational Rehabilitation Agency: Departmental Administration \n \nAgency turnover rate \n \n12.50% \n \nNumber of audit findings \n \n0 \n \nNumber of customers complaints \n \n167 \n \nPercentage of federal grants utilized \n \n87% \n \nPercentage of agency funding dedicated to administration \n \n6% \n \n17.00% 0 \n289 76% \n5% \n \n22.00% 0 \n229 71% \n7% \n \n22.00% 0 \n196 76% \n6% \n \nGeorgia Vocational Rehabilitation Agency: Disability Adjudication Services \n \nPercentage of disability benefit determinations found to be correct (Federal \n \n93.70% \n \nStandard: 97%) \n \nAverage number of days to determine claims \n \n161.6 \n \nNumber of claims adjudicated \n \n84,442 \n \n93.60% 192.7 \n93,710 \n \n97.00% 224.2 \n90,490 \n \n94.90% 349.3 \n91,705 \n \nGeorgia Vocational Rehabilitation Agency: Georgia Industries for the Blind \n \nNumber of blind persons employed by Georgia Industries for the Blind (GIB) \n \n34 \n \nTotal revenue generated from products and services \n \n$5,194,566 \n \n34 $3,763,939 \n \n27 $3,547,348 \n \n30 $4,232,227 \n \n68 \n \n Program Performance Measures: \nPercentage of total direct labor hours performed by individuals who are legally blind (Federal Minimum Standard: 75%) Percentage of total revenue from services \nPercentage of total revenue from commercial sales \nPercentage of total revenue from federal sales \n \nFY 2021 Actual \n73.10% \n8.55% \n1.40% \n88.51% \n \nFY 2022 Actual \n74.50% \n11.94% \n2.00% \n80.54% \n \nFY 2023 Actual \n75.90% \n12.24% \n2.01% \n85.50% \n \nFY 2024 Actual \n79.89% \n10.53% \n10.71% \n73.63% \n \nGeorgia Vocational Rehabilitation Agency: Vocational Rehabilitation Program \n \nNumber of clients served \n \n29,173 \n \nPercentage of cases determined eligible within 60 days from the date of application \nPercentage of cases successfully closed (Federal Performance Level \u003e 55.8%) \n \n62% 24% \n \nNumber of clients on the waiting list for services \n \n447 \n \nNumber of clients served by residential services \n \n665 \n \nAverage daily cost per student (in state general funds) \n \n$79 \n \nNumber of residential VR admissions \n \n597 \n \nAverage daily residential VR census \n \n107 \n \nCredentials obtained by vocational rehabilitation clients (all credentials) \n \n3,006 \n \nNumber of students served by pre-employment transition services \n \n7,923 \n \nIndustry recognized credential obtainment as defined by federal regulations \n \n30% \n \nPercentage of cases with individualized plan for employment developed within 90 days from date of eligibility determination (Federal Standard \u003e 90%) \n \n75% \n \n28,760 68% 22% 922 720 $113 590 97 \n1,724 9,315 \n30% 66% \n \n28,190 66% 28% 0 171 $225 78 47 \n1,767 11,957 \n40% 78% \n \n32,919 94% 78% 0 143 $441 147 28 \n2,318 18,208 \n40% 94% \n \n69 \n \n Program Performance Measures: \nCommissioner of Insurance \nDepartmental Administration (COI) \nNumber of payments processed Percentage of payments processed electronically Average number of days to process payments Number of audit findings Agency turnover rate Average number of business days to execute a contract \nEnforcement \nNumber of cases closed with actions Fines collected Percentage of total cases closed with actions Number of cases referred to the Office of Administrative hearings (OSHA) \nFire Safety \nNumber of inspections conducted Percentage of mandated inspections completed (June to June) Percentage of inspections conducted that are re-inspections Number of permits and approvals issued Number of fire investigations initiated upon request of local authorities Number of fire investigations closed Number of investigations determined to be arson Number of arson investigations closed Amount of fines assessed Percentage of Routine Elevator Inspections - Mandated Percentage of Commercial Installs - Elevators, Wheelchair Lifts Number of Residential Installs - Elevators, Chairlifts \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \nFY 2024 Actual \n \n2,931 86.73% \n15 0 \n21.00% N/A \n \n3,173 88.78% \n5 0 20.00% 30 \n \n2,965 90.03% \n5 0 19.63% 30 \n \n3,223 91.02% \n5 0 15.44% 15 \n \n573 $296,569 \n19.0% 0 \n \n663 $5,227,599 \n64.6% 0 \n \n269 $50,505 \n43.0% 0 \n \n419 $27,934 \n93% 0 \n \n43,450 30.50% 17.00% 10,121 \n408 315 173 \n87 $0 N/A N/A N/A \n \n42,145 41.97% 12.00% 26,613 \n540 201 117 \n71 $0 N/A N/A N/A \n \n52,107 57.00% \n4.70% 27,897 \n565 391 174 \n82 $17,705 \n57% 100% 1,783 \n \n53,157 64.00% 12.79% 28,952 \n575 415 160 \n80 $58,865 \n55% 100% 1,766 \n \n70 \n \n Program Performance Measures: \nNumber of Inspections for Other Installs (Man Lift, Construction Elevators, etc.) \nNumber of Inspections for Alteration Permits \nPercentage of Annual Inspections for Amusements \nNumber of Plan Reviews for Building Life Safety Plans - plans over/under 10,000 ft2 Number of Plan Reviews for Sprinkler Plans - plans over/under 10,000 ft2 \nNumber of Plan Reviews for Fire Alarm Plans - plans over/under 10,000 ft2 \nPercentage of Inspections for Boiler, Pressure Vessel, Water Tube Installations \nPercentage of Inspections of Manufactured Housing Plants, Retailers, Permits, and Onsite \nNumber of Initial Surveys for CMS \nNumber of Consumer Firework Inspections for Proximate Audience Pyrotechnics Licenses Number of Consumer Firework Inspections for Permits and Plan Reviews \nNumber of Fire Investigations (Arson) \nNumber of Education Programs - Schools, Targeted Audiences \n \nFY 2021 Actual \nN/A N/A N/A N/A N/A N/A N/A N/A \nN/A N/A N/A N/A N/A \n \nFY 2022 Actual \nN/A \n \nFY 2023 Actual \n1,134 \n \nFY 2024 Actual \n1,027 \n \nN/A \n \n2,227 \n \n2,227 \n \nN/A \n \n100% \n \n100% \n \nN/A \n \n940 \n \n1,076 \n \nN/A \n \n265 \n \n161 \n \nN/A \n \n271 \n \n199 \n \nN/A \n \n100% \n \n100% \n \nN/A 9 plants: 100% 9 plants: 100% \n \nDealers: 60% \n \nDealers: 90% \n \n2,765 Final \n \n3,181 Final \n \nInspections: 1.50% Inspections: 5.4% \n \nN/A \n \n225 \n \n219 \n \nN/A \n \n13 \n \n10 \n \nN/A \n \n0 \n \n0 \n \nN/A \n \n502 \n \n576 \n \nN/A \n \n10,672 \n \n12,255 \n \nSpecial Fraud \nNumber of fraud investigations completed \n \n578 \n \n593 \n \n503 \n \n539 \n \nInsurance Regulation \nPercent of domestic insurers who are financially stable \nNumber of licensed insurance companies \nAverage number of days to resolve consumer complaints \nDollars returned to Georgia consumers via complaint resolution \n \n100% 1,621 \n41 $11,753,415 \n \n100% 1,621 \n48 $18,750,056 \n \n97% 1,632 \n39 $21,381,250 \n \n99% 1,661 \n26 $27,027,853 \n \n71 \n \n Program Performance Measures: \nGeorgia Bureau of Investigation \nBureau Administration \nAccounts payable transactions processed \nPercentage of electronic payments \nAmount of payments processed \nAccounts payable transactions processed by GBI \nAccounts payable transactions processed by CJCC \nAgency turnover rate (excluding retirements) \nNumber of open records requests fullfilled \nNumber of audit findings \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \nFY 2024 Actual \n \n43,854 \n \n43,191 \n \n43,669 \n \n44,434 \n \n65.39% \n \n68.54% \n \n69.71% \n \n67.86% \n \n$278,236,588 $294,539,559 $321,822,190 $320,102,929 \n \n13,416 \n \n13,772 \n \n14,693 \n \n14,469 \n \n30,438 \n \n29,419 \n \n28,976 \n \n29,965 \n \n7.50% \n \n10.50% \n \n10.00% \n \n5.00% \n \n5,151 \n \n5,301 \n \n5,843 \n \n6,248 \n \n0 \n \n0 \n \n0 \n \n1 \n \nCriminal Justice Information Services \nPercentage of criminal history background service requests processed within 24 hours of receipt Percentage of manually reported final disposition data processed within 30 days of receipt Percentage of reported arrest data processed within two hours of receipt \nNumber of applicant fingerprint based background checks completed \nAverage daily message traffic for the Criminal Justice Information Services system \nForensic Scientific Services \nScientist turnover rate (excluding retirements) \nBacklog of cases \nTotal number of requests released \nPercentage of requests released in 45 days \nCombined DNA Index System matches \nOpen records requests received \nNumber of child fatalities reviewed (per calendar year) \nNumber of Medical Examiner's Office Cases (Autopsies and consultations). \nTotal number of requests received. \n \n100% 100% \n93% 573,195 2,404,710 \n \n100% 100% \n93% 519,524 2,831,894 \n \n100% 100% \n97% 461,681 2,976,741 \n \n99% 100% \n94% 485,550 2,710,538 \n \n9.14% 29,045 107,128 56.2% \n679 4,040 \n405 6,762 110,602 \n \n9.38% 39,033 99,166 55.0% \n612 4,324 \n381 6,632 110,423 \n \n8.20% 42,775 108,415 46.9% \n1,752 4,770 \n398 6,641 115,726 \n \n4.20% 38,729 114,621 46.4% \n1,209 4,885 \n335 6,557 109,906 \n \n72 \n \n Program Performance Measures: Regional Investigative Services \nNumber of criminal investigations opened \nNumber of criminal investigations closed \nAgent turnover rate (excluding retirements) \nNumber of arrests by the Investigative Division \nValue of contraband seized \n \nFY 2021 Actual \n7,418 \n \nFY 2022 Actual \n7,230 \n \nFY 2023 Actual \n6,856 \n \nFY 2024 Actual \n7,008 \n \n7,152 \n \n6,839 \n \n6,747 \n \n6,851 \n \n4.79% \n \n4.10% \n \n4.50% \n \n3.00% \n \n1,507 \n \n1,297 \n \n1,289 \n \n1,278 \n \n$130,676,495 $167,147,834 $172,416,587 $741,647,535 \n \n73 \n \n Program Performance Measures: \nGeorgia Bureau of Investigation: Attached Agencies \nCriminal Justice Coordinating Council \nNumber of victims served by grant funded programs \nTotal victim compensation paid \nAverage number of days to process a Georgia Crime Victim Compensation Program application Average Georgia Crimes Victim Emergency Fund (GCVEF)payment per victim \nNumber of claims paid by the Georgia Crime Victims Emergency Fund (GCVEF) \nNumber of law enforcement counties served by criminal justice grants \nNumber of juvenile justice grants by county \nTotal number of federal grants administered annually \nNumber of victims served by all funded domestic violence agencies \nNumber of sexual assault forensic medical exams funded by GCVEF \nNumber of victims served through funded child advocacy centers \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \nFY 2024 Actual \n \n282,509 $20,025,384 \n48 $1,049 19,460 \n138 42 71 \n49,856 4,660 \n16,372 \n \n257,743 $17,177,526 \n47 $789 22,010 \n135 45 86 \n51,546 4,442 \n18,427 \n \n327,930 $15,825,227 \n46 $984 20,562 \n139 49 \n112 60,485 \n3,956 22,893 \n \n325,299 $14,503,200 \n48 $1,034 22,594 \n140 57 84 \n61,492 3,621 \n21,945 \n \nCriminal Justice Coordinating Council: Council of Accountability Court Judges \n \nNumber of adult offenders served through accountability courts \n \n7,987 \n \n6,998 \n \n7,230 \n \n8,002 \n \nAdult offender accountability court diversion savings \n \n$113,141,800 $107,072,415 $146,242,507 $168,336,593 \n \nJuvenile offender accountability court diversion savings \n \n$28,710,256 \n \n$29,233,744 \n \n$31,208,757 \n \n$41,070,667 \n \nNumber of state-funded accountability courts \n \n169 \n \n173 \n \n184 \n \n188 \n \nNumber of juvenile offenders diverted through juvenile accountability courts \n \n214 \n \n220 \n \n234 \n \n305 \n \nNumber of adult offenders successfully completing accountability court programs \n \n2,012 \n \n1,589 \n \n1,564 \n \n1,769 \n \nNumber of juvenile offenders successfully completing accountability court programs \nTotal drug tests administered \n \n65 530,978 \n \n52 524,785 \n \n50 612,049 \n \n51 694,547 \n \nTotal number of treatment sessions conducted, including MAT \n \n418,231 \n \n441,982 \n \n508,762 \n \n576,817 \n \nNumber of Medication Assisted Treatment (MAT) sessions conducted \n \n962 \n \n2,921 \n \n4,038 \n \n3,472 \n \nNumber of children reunited with participants in a family treatment court \n \n54 \n \n42 \n \n26 \n \n34 \n \nNumber of drug free babies born to program participants \n \n31 \n \n47 \n \n47 \n \n16 \n \n74 \n \n Program Performance Measures: Criminal Justice Coordinating Council: Family Violence \nNumber of domestic abuse victims served \nNumber of sexual assault victims served \nNumber of site visits conducted \nDomestic violence shelter occupancy rate \n \nFY 2021 Actual \n76,550 \n10,222 \n80 \n49.50% \n \nFY 2022 Actual \n81,674 \n8,745 \n78 \n57.07% \n \nFY 2023 Actual \n90,231 \n8,975 \n76 \n72.27% \n \nFY 2024 Actual \n90,355 \n8,726 \n220 \n72.40% \n \n75 \n \n Program Performance Measures: \nDepartment of Juvenile Justice \nCommunity Service \nPercentage of DJJ Youth days served in Community Services \nPercentage of youth with no new offense while under community supervision \nDaily average of youth supervised by Community Services \nCommunity Services average caseload per officer \nPercentage of youth re-offending within one year after completion \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \nFY 2024 Actual \n \n82.04% 91.90% \n7,506 20 \n17.01% \n \n83.34% 91.76% \n8,005 20 \n18.72% \n \n84.49% 86.83% \n9,240 21 \n18.20% \n \n84.89% 85.66% \n9,762 23 \n18.37% \n \nDepartmental Administration (DJJ) \nPercentage of new juvenile correctional officers that successfully completed new hire training Average number of days investigation cases remain open \nP.O.S.T. certified employee turnover rate \n \n86.98% 28 \n74.66% \n \n79.31% 24 \n68.00% \n \n65.91% 21 \n73.00% \n \n62.00% 20 \n48.00% \n \nSecure Commitment (YDCs) \nNumber of youth served in YDCs \nAverage utilization rate of average bed space \nPercentage of long-term youth discharged from commitment that are readjudicated or resentenced within one year of release Number of Short-Term Program days served \nNumber of Short-Term Program youth served \nYouth Development Campus juvenile corrections officer turnover rate \nYouth Development Campus average cost per day \nPercentage of eligible youth receiving General Education Diploma/High School Diploma/Vocational Certificate \nSecure Detention (RYDCs) \nAverage cost per care day \nNumber of admissions to RYDCs \nAverage length of stay (in days) \nNumber of Short-Term Program (STP) sentence completions (RYDCs only) \nNumber of STP sentence completions (RYDCs and YDCs) \n \n500 44.54% \n7.46% 8,377 \n406 81.27% $803.59 45.00% \n \n454 39.30% \n3.93% 12,234 \n568 63.00% $936.53 42.00% \n \n427 37.25% \n5.60% 12,830 \n612 88.00% $1,066.29 47.00% \n \n364 33.90% \n7.00% 15,982 \n667 70.00% $1,323.84 52.79% \n \n$494.22 4,646 48 399 408 \n \n$482.00 5,813 40 557 568 \n \n$455.39 6,418 37 598 612 \n \n$438.74 6,433 43 652 667 \n \n76 \n \n Program Performance Measures: \nNumber of validated status offenders detained in RYDCs Juvenile Correctional Officer (JCO) attrition rate Percentage of youth on mental health caseload Number of YDC youth housed in RYDCs Number of youth awaiting community placement Number of recreation staff Juvenile Detention Counselor (JDC) attrition rate Amount of paid in holiday/FLSA pay for security staff Number of youth with substance abuse needs \n \nFY 2021 Actual \n124 96.00% 43.76% \n145 26 54 \n34.29% $1,358,325 \n83 \n \nFY 2022 Actual \n162 114.00% \n40.81% 140 35 47 \n71.00% $1,529,313 \n81 \n \nFY 2023 Actual \n156 118.00% \n40.00% 167 42 24 \n36.18% $1,991,494 \n98 \n \nFY 2024 Actual \n185 70.00% 40.00% \n243 39 22 \n23.53% $2,330,962 \n110 \n \n77 \n \n Program Performance Measures: \nDepartment of Labor \nDepartmental Administration (DOL) \nNumber of Audit Findings \nAverage days to process a payment \nNumber of payments processed \nPercentage of payments made electronically \nPercentage of travel reimbursements paid within 30 days of submission of a complete travel voucher Percentage of federal financial reports submitted within 45 days of the end of the quarter Agency turnover rate \nNumber of documents digitized and stored through the Department's enterprise imaging application \n \nFY 2021 Actual \n6 3.90 5,273 49.90% 100% 100% 11.0% 4,705,952 \n \nFY 2022 Actual \n5 2.68 6,240 48.77% 99% 100% 17.2% 3,777,426 \n \nFY 2023 Actual \n6 4.65 8,724 37.85% 98% 100% 19.9% 4,331,419 \n \nFY 2024 Actual \nN/A 4.16 6,555 48.57% 98% 100% 19.4% 4,844,204 \n \nLabor Market Information \nEmployment data accuracy rate for the Current Employment Statistics estimate (Federal Target: 98%) \nSurvey response rate for the Occupational Employment Statistics Survey of employers (Federal Target: 75%) \nPercentage of data accurately coded for the Quarterly Census of Employment and Wages report \n \n99.5% 66.8% 99.5% \n \n99.5% 71.3% 99.3% \n \n99.9% 78.6% 99.1% \n \n99.8% 75.6% 99.5% \n \nUnemployment Insurance \nPercentage of unemployment benefits made within 21 days Percentage of UI recipients paid accurately Number of employers with a tax liability Percentage of new employer accounts with obligation determined within 90 days Average call time (in minutes) of individual attempting to receive benefits \n \n65.80% 95.88% 276,788 \n90.3% N/A \n \n56.80% 86.92% 292,128 \n91.6% N/A \n \n68.00% 78.65% 305,841 \n91.2% N/A \n \n72.40% 93.20% 312,009 \n90.3% 6.02 \n \n78 \n \n Program Performance Measures: \nDepartment of Law \nDepartment of Law \nDepartment turnover rate \nPercentage of payments made by check \nNumber of complaints and inquiries received and responded to by the Consumer Protection Unit \n \nFY 2021 Actual \n12.09% 19.22% 25,445 \n \nFY 2022 Actual \n16.67% 16.33% 26,078 \n \nFY 2023 Actual \n19.17% 12.37% 30,737 \n \nFY 2024 Actual \n17.50% 11.49% 28,240 \n \nMedicaid Fraud Control Unit \nNumber of cases opened Percentage of cases resolved within one year Number of cases closed Dollar value of recovery Average collections per auditor \n \n170 30.00% \n264 $6,678,929 \n$834,866 \n \n154 22.00% \n168 $3,351,952 \n$478,850 \n \n131 19.00% \n133 $19,695,046 \n$2,813,578 \n \n180 45.00% \n337 $3,226,353 \n$537,726 \n \n79 \n \n Program Performance Measures: \nDepartment of Natural Resources \nCoastal Resources \nNumber of participants in coastal education programs or outreach events \nAcres certified for public shellfish harvest \nAverage days to process a Coastal Marshlands and Protection Act (CMPA) permit Average days to process a Shore Protection Act (SPA) permit \nNumber of unauthorized activities resolved to a compliance standard within 90 days Number of Coastal Marshlands Protection Act (CMPA) permits \nNumber of Shore Protection Act (SPA) permits \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \nFY 2024 Actual \n \n17,914 8,532 291 159 82 15 4 \n \n10,115 8,532 311 224 52 18 5 \n \n11,692 8,532 255 169 31 32 10 \n \n8,187 8,532 \n379 284 \n69 32 17 \n \nEnvironmental Protection \nNumber of Notice of Violations issued \nNumber of consent orders executed \nSettlement dollars collected for executed consent orders \nNumber of air permit applications processed \nWater withdrawal for municipal and industrial water use (in gallons per capita per day) Number of agricultural water meters installed \nAverage number of days to resolve a citizen complaint \nPercentage of public drinking water systems meeting federal health based standards Number of expedited air permits completed \nPercentage of landfills in compliance with groundwater standards \nNumber of agricultural water meters replaced or repaired, \nWater withdrawal for municipal water use (in gallons per capita per day) \n \n4,213 300 \n$2,420,391 448 145 122 \n1,768.0 98.5% 49 56.0% 1,331 106 \n \n4,770 414 \n$5,425,247 374 142 133 \n210.0 99.5% \n38 58.9% \n955 103 \n \n4,575 252 \n$2,529,851 481 149 80 52.0 \n98.5% 73 \n59.1% 626 109 \n \n4,684 376 \n$3,020,864 571 156 190 49.4 \n98.6% 86 \n59.3% 293 119 \n \nHazardous Waste Trust Fund \nNumber of sites removed from the Hazardous Site Inventory \nDollar amount collected in hazardous waste fees, hazardous substance fees, and civil penalties Dollar amount reimbursed to local governments for cleanups \n \n15 $10,882,759 \n$1,561,730 \n \n13 $23,593,277 \n$1,320,273 \n \n14 $18,283,327 \n$688,105 \n \n11 $13,893,705 \n$692,349 \n \n80 \n \n Program Performance Measures: \nNumber of abandoned sites undergoing corrective action \nNumber of abandoned sites on the HSI list \n \nFY 2021 Actual \n22 \n61 \n \nFY 2022 Actual \n19 \n60 \n \nFY 2023 Actual \n26 \n64 \n \nFY 2024 Actual \n37 \n65 \n \nLaw Enforcement \nNumber of Boating Under the Influence arrests Number of boater/hunter safety students Number of licensed hunters and anglers Number of water and land search and rescue cases Number of hunting and boating incidents Number of boating vessels checked Number of licenses checked Number of citations issued Average number of cases per Ranger Average response (completion) time for hunting and boating incidents (in minutes) \nParks Recreation and Historic Sites \nPercentage of customer comments indicating their overall park experience was good, very good, or excellent Number of park, recreation, and historic site visitations Average occupancy of cottages Average occupancy of campsites and yurts Average weekend occupancy for cottages Average weekend occupancy for campsites and yurts Number of rounds of golf booked Average return on investment of state parks as a whole Average return on investment for state park golf courses Number of park passes sold \n \n213 31,606 1,330,403 \n405 150 34,505 40,359 13,771 \n70 28 \n \n271 31,886 1,360,198 \n720 137 24,142 58,595 19,506 102 \n32 \n \n281 30,476 1,380,215 \n592 128 20,156 57,571 19,530 101 \n30 \n \n291 21,386 1,945,373 \n284 169 21,603 70,864 25,248 126 \n43 \n \n97.00% 12,524,879 \n56.00% 57.00% 91.00% 81.00% 86,575 83.00% 99.00% 1,236,255 \n \n96.00% 12,447,063 \n57.00% 55.00% 82.00% 76.00% 91,249 82.00% 94.00% 1,093,088 \n \n95.00% 12,736,764 \n55.00% 52.00% 86.00% 81.00% 101,396 81.00% 93.00% 998,226 \n \n95.00% 12,685,219 \n52.00% 52.00% 81.00% 78.00% 97,897 81.00% 101.00% 1,041,804 \n \n81 \n \n Program Performance Measures: Solid Waste Trust Fund \nNumber of new or modified solid waste permits issued Percentage of tires cleaned up through enforcement. \nPercentage of tires cleaned up through state-led contract \nPercentage of tires cleaned up through local government reimbursement. \nAverage number of days from initial inspection to state-led cleanup of scrap tire dump sites. Dollar amount reimbursed to local governments for scrap tire cleanups. \nNumber of permitted scrap tire facilities \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \nFY 2024 Actual \n \n7 9.8% 10.4% 79.8% \n929 $604,896 \n2 \n \n11 8.7% 15.7% 81.0% \n506 $658,601 \n0 \n \n8 10.1% 17.0% 72.9% \n349 $772,916 \n0 \n \n4 45.0% \n3.0% 52.0% \n232 $1,000,906 \n25 \n \nWildlife Resources \nNumber of dollars generated for Georgia's economy per state appropriated dollar spent on fisheries management and fishing Percentage of hunters who rate their hunting experience as satisfactory or better \nNumber of Georgia certified anglers reported to the US Fish and Wildlife Service. \nNumber of Georgia certified hunters reported to the US Fish and Wildlife Service. \n \n$379.47 91% \n1,116,830 724,269 \n \n$366.30 92% \n1,065,774 746,251 \n \n$358.37 92% \n1,114,640 819,893 \n \n$415.00 91% \n1,129,635 815,738 \n \n82 \n \n Program Performance Measures: \nState Board of Pardons and Paroles \nBoard Administration (SBPP) \nPercent of invoices paid within 30 days \nNumber of Board clemency votes \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \nFY 2024 Actual \n \n92.85% 59,354 \n \n95.17% 51,243 \n \n95.11% 62,969 \n \n93.80% 69,375 \n \nClemency Decisions \nNumber of Executive clemency hearings held (death) Number of training hours delivered to agency by agency training staff Number of offender files initiated Number of investigations completed (legal, social, personal history, special interviews, other) Number of inmates released by Board Action Cost avoidance of offenders in the community under supervision versus prison costs for incarceration Number of notifications to officials Number of Board clemency votes Board orders issued for pardons and restoration of rights Number of delinquent reports reviewed Number of Preliminary (Probable Cause) hearings conducted Number of Final Revocation Hearings conducted Number of Board Warrants Issued Total Revocations Number of GCIC Warrant Entries GA Parolees supervised in other States on June 30 Out of State Parolees supervised in GA on June 30 Number of Cases Submitted for Board consideration Number of Final Reviews completed by Hearing Examiners \n \n0 \n \n1 \n \n0 \n \n1 \n \n218 \n \n641 \n \n1,617 \n \n1,125 \n \n10,336 \n \n16,175 \n \n21,974 \n \n16,792 \n \n21,637 \n \n33,681 \n \n34,568 \n \n34,936 \n \n8,581 \n \n6,234 \n \n5,863 \n \n5,433 \n \n$404,993,883 $376,212,352 $319,742,401 $343,592,554 \n \n44,617 \n \n42,290 \n \n41,269 \n \n41,271 \n \n59,354 \n \n51,243 \n \n62,969 \n \n69,375 \n \n530 \n \n508 \n \n564 \n \n446 \n \n23,107 \n \n19,556 \n \n17,506 \n \n15,788 \n \n332 \n \n304 \n \n267 \n \n246 \n \n352 \n \n321 \n \n254 \n \n272 \n \n6,055 \n \n4,851 \n \n4,161 \n \n3,747 \n \n2,373 \n \n1,825 \n \n1,552 \n \n1,437 \n \n3,624 \n \n3,091 \n \n2,427 \n \n2,100 \n \n2,409 \n \n2,291 \n \n2,241 \n \n2,122 \n \n1,471 \n \n1,474 \n \n1,405 \n \n1,334 \n \n16,255 \n \n13,967 \n \n17,151 \n \n19,328 \n \n10,160 \n \n9,393 \n \n8,401 \n \n9,193 \n \nVictim Services \nNumber of victims who received restitution \n \n21,059 \n \n18,567 \n \n19,131 \n \n18,751 \n \n83 \n \n Program Performance Measures: \nNumber of new people registered in the Georgia Victim Information Program system Number of correspondence sent out to victims \nNumber of impact statements and notifications filed by the public with the Office of Victim Services Number of direct face to face contacts with District Attorney Victim-Witness staff \nNumber of Georgia Victim Information Program notification calls to victims \nNumber of calls to the Georgia Victim Information Program automated phone systems by victims and others Total Number of Tier 1 individuals registered in the Victim Information Program \nTotal Number of Tier 2 individuals registered in the Victim Information Program \n \nFY 2021 Actual \n1,562 18,052 \n1,809 33 \n920 4,900 1,290 \n272 \n \nFY 2022 Actual \n2,555 22,602 \n2,481 75 \n2,033 3,271 2,029 \n526 \n \nFY 2023 Actual \n3,561 31,467 \n3,051 93 \n3,051 4,379 3,280 \n281 \n \nFY 2024 Actual \n3,078 29,665 \n2,956 131 \n2,097 4,379 2,940 \n138 \n \n84 \n \n Program Performance Measures: \nState Properties Commission \nState Properties Commission \nPercentage of surplus property at or above market rate \nPercentage of property acquired at or below market rate \nPercentage of leases executed at or below prevailing market rate \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \nFY 2024 Actual \n \n100% 100% 100% \n \n100% 100% 100% \n \n100% 100% 100% \n \n100% 100% 100% \n \n85 \n \n Program Performance Measures: \nGeorgia Public Defender Council \nPublic Defender Council \nCapital cases per attorney \nMental health cases per attorney \nPercentage of clients contacted at least once per month \nCases assigned by all judicial circuits \nNumber of cases closed by all judicial circuits (includes cases opened in past years) Number of new conflict cases assigned \nPublic Defenders \nTotal number of conflict cases assigned \nTotal number of second-level, monthly contract (C2) conflict cases assigned \nTotal number of last-level, per-case contract (C3) conflict cases assigned \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \nFY 2024 Actual \n \n6 68 74.50% 126,852 114,974 13,557 \n \n4 71 91.50% 136,213 135,222 12,410 \n \n6 67 92.10% 142,651 121,421 12,784 \n \n4 54 94.09% 167,823 162,363 17,473 \n \n25,833 4,381 3,289 \n \n25,560 4,063 2,217 \n \n25,977 6,571 1,269 \n \n23,042 8,205 1,311 \n \n86 \n \n Program Performance Measures: \nDepartment of Public Health \nAdolescent and Adult Health Promotion \nNumber of school systems that adopt the evidence-based, 100% Tobacco Free School policy \nNumber of students attending schools designated as smoke free campuses \nNumber of registered callers to the Georgia Tobacco Quit Line \nNumber of adolescents ages 10-19 that complete evidenced based programs focused on adolescent health and youth development \nPercentage of federally funded screening mammograms provided to women between 50-64 years of age \nPercentage of Temporary Assistance for Needy Families supported teen centers that implement evidence based programs focused on adolescent health and youth development (Target \u003e 50%) Percentage of initial pap tests provided to individuals who have never or rarely been screened for cervical cancer \nPercentage of patients who receive final diagnosis of breast cancer after treatment has been initiated \nPercentage of schools that adopt the evidence based, 100% Tobacco Free School policy \nPercentage of eligible women receiving Long-Acting Reversible Contraceptives \n \nFY 2021 Actual \n139 1,723,127 \n7,814 1,858 69.1% 100.0% 49.4% 95.1% 76.8% 11.5% \n \nFY 2022 Actual \n139 1,539,064 \n7,737 2,677 62.8% 100.0% 70.5% 84.8% 76.8% 12.2% \n \nFY 2023 Actual \n139 1,703,171 \n7,520 1,735 63.0% 100.0% 30.6% 93.2% 76.8% 13.6% \n \nFY 2024 Actual \n139 1,706,373 \n7,960 2,362 62.0% 100.0% 34.0% 94.0% 76.8% 14.0% \n \nAdult Essential Health Treatment Services \nPercentage of eligible enrolled patients served by the Cancer State Aid (CSA) program The number of public health districts (out of 18 total districts) with hospitals that have participation agreements with the Cancer State Aid Program to foster program outreach and access The number of public health districts (out of 18 total districts) with hospital-based and free-standing radiation centers providing access to radiation treatment services Total number of eligible enrolled patients receiving services from CSA \nTotal number of patients receiving hypertension management services \nPercentage of patients whose blood pressure has lowered after receiving hypertension management services \nDepartmental Administration (DPH) \nNumber of payments processed \nPercentage of payments processed electronically \nAverage number of days to process payments \nNumber of audit findings \nAgency turnover rate \nAverage number of business days to execute a contract \n \n80.87% 12 16 \n230 730 71.90% \n28,053 93.00% \n20 N/A 16.88% 126 \n \n92.47% 13 16 \n177 961 71.80% \n25,391 84.00% \n25 N/A N/A \n88 \n \n75.60% 13 16 \n135 1,308 55.00% \n12,655 94.50% \n16 N/A 18.62% \n81 \n \n73.91% 14 7 \n140 1,308 67.53% \n33,680 98.0% \n30 N/A 16.40% \n42 \n \n87 \n \n Program Performance Measures: \nAverage number of days to complete onboarding of new hire \n \nFY 2021 Actual \n5 \n \nFY 2022 Actual \nN/A \n \nFY 2023 Actual \n5 \n \nFY 2024 Actual \n136 \n \nEmergency Preparedness/Trauma System Improvement \nNumber of families assisted through safety equipment provided (per federal fiscal year) Strategic National Stockpile readiness score (1 = Pass; 0 = Did not pass) \nNumber of designated trauma centers \nAverage time to process Emergency Medical Services (EMS) medic license applications (in days) Average time to process EMS service license applications (in days) \nNumber of designated Level I-III trauma centers \nStrategic National Stockpile proficiency score. For FY2015 CDC is modifying the tool they use to grade the states, Georgia piloted the tool with them this year and simply received a passing score as opposed to a numeric score. 100% is representative of the passing score. \nEpidemiology \nPercentage of foodborne disease cases captured by laboratory surveillance \nPercentage of reportable disease investigations for which public health control measures were initiated within the appropriate timeframe Number of cases of reportable diseases submitted (per calendar year) \nNumber of outbreaks \nNumber of requests delivered by the Online Analytical Statistical Information System (OASIS) (per calendar year) \n \n6 1 30 1 10 24 100% \n96.50% 95.00% 1,300,999 \n5,456 450,821 \n \nImmunization \nPercentage of children who are up to date on recommended immunizations by their second birthday Number of public and private provider organizations that actively utilize Georgia Registry of Immunization Transactions and Services Number of vaccine-preventable outbreaks in the state of Georgia \nPercentage of adolescents who are up-to-date on immunizations required for entry into the 7th grade Number of doses administered per public, private, and unknown funds \nNumber of doses administered to adults ages 19 years and older \n \nN/A 15,930 \n2 N/A 15,924,688 11,255,186 \n \n12 1 \n34 1 \n10 24 100% \n97.10% 99.90% 1,440,055 \n6,055 221,380 \nN/A 16,764 \n5 N/A 9,595,533 7,756,837 \n \n10 1 \n36 1 \n10 22 N/A \n97.60% 99.90% 1,025,077 \n3,037 240,455 \n74.10% 17,074 \n7 67.00% 9,483,815 5,124,511 \n \n16 1 \n34 1 \n10 26 N/A \n97.23% 99.14% 138,900 \n1,973 234,390 \n74.95% 17,386 \n8 42.60% 8,499,955 4,394,017 \n \nInfant and Child Essential Health Treatment Services \nNumber of children receiving services through the Babies Can't Wait program \nNumber of children receiving services from the Children's Medical Services program \n \n17,660 6,856 \n \n26,305 6,389 \n \n17,543 6,143 \n \n17,361 6,105 \n \n88 \n \n Program Performance Measures: \nPercentage of very low birth weight infants (\u003c1500 grams) delivered at facilities for high-risk deliveries and neonates \nPercentage of third grade children who have received protective sealant on at least one permanent molar tooth \n \nFY 2021 Actual \n84.37% \n35.00% \n \nFY 2022 Actual \n85.03% \n35.00% \n \nFY 2023 Actual \n86.04% \n35.00% \n \nFY 2024 Actual \n84.30% \n26.00% \n \nInfant and Child Health Promotion \nNumber of newborn screenings performed \nAverage laboratory turnaround time for newborn screening (in days) \nAmount of laboratory revenue collected for newborn screenings and remitted to Treasury Percentage of newborn screenings referred to follow-up \nPercentage of newborns who received a hearing screening \nNumber of children who received assessment from Children's 1st program \nNumber of pregnant women, infants, and children served by the Women, Infants, and Children (WIC) program (per federal fiscal year) Percentage of WIC program infants who were ever breastfed (per federal fiscal year) Average food package cost per WIC participant (per federal fiscal year) \nPercentage of WIC program children with a healthy body mass index (per federal fiscal year) Percentage of WIC program children with a body mass index categorized as overweight or obese (per federal fiscal year) \n \n144,145 2.3 \n$9,246,389 6.31% \n96.20% 5,099 \n182,862 N/A N/A \n43.35% 37.77% \n \n143,010 3.0 \n$11,421,955 7.77% \n94.60% 4,300 \n191,689 32.50% $39.15 \nN/A N/A \n \n143,709 3.1 \n$13,830,969 8.55% \n96.19% 4,554 \n219,694 66.38% $35.83 60.07% 31.70% \n \n141,671 3.1 \n$10,613,028 5.85% \n96.37% 11,296 226,945 66.59% $58.70 62.65% 29.59% \n \nInfectious Disease Control \nPercentage of early syphilis cases interviewed within 7 calendar days from date of assignment Percentage of refugees that receive initial domestic health screenings within 90 days of their arrival into the U.S. Percentage of eligible Tuberculosis (TB) patients completing TB treatment in 12 months Number of eligible TB clients completing treatment in 12 months \nNumber of qualified ADAP applicants on waiting list \nNumber of Tuberculosis cases \nNumber of STD cases \nNumber of Syphilis cases \nNumber of HIV cases \nNumber of AIDS cases \n \n46.65% 91.50% 35.80% \n133 0 \n227 78,697 \n3,963 798 578 \n \n51.75% 83.40% 28.20% \n46 0 \n196 85,968 \n3,548 1,449 \n503 \n \n40.63% 60.00% 28.80% \n64 0 \n241 103,580 \n3,946 2,412 1,207 \n \n34.56% 42.00% 28.70% \n50 0 \n198 97,309 \n7,292 2,497 \n538 \n \n89 \n \n Program Performance Measures: Inspections and Environmental Hazard Control \nPercentage of primary food-born illness risk factor violations cited out of all violations cited Number of swimming pool closures \nPercentage of critical tourist accommodation risk factor violations cited out of all violations cited Number of constituent requests \nNumber of people trained by the Inspections and Environmental Hazard Control program Number of blood lead tests \nNumber of rabies specimen tests \nPercentage of on-site sewage systems that failed within the first five years of installation \nPublic Health Formula Grants to Counties \nTotal number of office visits in public health departments \nGeneral grant-in-aid spending per capita \nTotal number of unduplicated patients (Excluding Ryan White patients) \nTotal number of unduplicated, billable patients (Excluding Ryan White patients) \nTotal number of unduplicated, uncompensated care patients (Excluding Ryan White patients) Percentage of public health districts that are credentialed to bill insurance providers \nVital Records \nNumber of certificates issued \nAverage number of days to fill a certificate request \nAmount of revenue collected \nNumber of corrections, amendments, court orders, and adoptions processed \nPercentage of vital events entered within 15 days \nNumber of vital events registered \n \nFY 2021 Actual \n25.03% 858 \n41.48% 154,307 \n11,849 2,172 1,541 1.63% \n \nFY 2022 Actual \n29.97% 1,229 \n43.21% 225,166 \n19,715 2,082 1,552 2.15% \n \nFY 2023 Actual \n26.48% 1,377 \n42.14% 233,650 \n8,525 3,163 1,510 3.40% \n \nFY 2024 Actual \n25.88% 1,766 \n43.11% 240,851 \n8,358 3,719 1,464 3.62% \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \n146,791 11.5 \n$2,640,638 36,082 81.46% \n278,170 \n \n131,038 12.1 \n$2,518,137 37,039 81.13% \n293,597 \n \n145,890 5.6 \n$2,914,954 38,463 82.5% \n263,859 \n \n200,740 12.2 \n$2,816,685 35,116 84.10% \n259,997 \n \n90 \n \n Program Performance Measures: \nDepartment of Public Health: Attached Agencies \nBrain and Spinal Injury Trust Fund \nNumber of complete applications received \nAverage number of days from application submission to award date \nPercentage of total annual budget dedicated to awards \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \nFY 2024 Actual \n \n118 51 \n70.01% \n \n106 72 \n62.10% \n \n87 61 53.50% \n \n99 80 55.50% \n \nGeorgia Trauma Care Network Commission \nNumber of Emergency Medical Service Regions (out of 10 possible) participating in Trauma System Regionalization activities \nNumber of First Responders trained from funding provided by the Commission \n \n10 2,287 \n \n10 3,340 \n \n10 3,123 \n \n10 3,727 \n \n91 \n \n Program Performance Measures: \nDepartment of Public Safety \nAviation \nNumber of Missions Flown \nPercentage of Individuals found through general searches (both criminal and search/rescue) Total Flight hours for Training \nTotal flight hours for Governor's Task Force \nTotal Flight hours for general searches (both criminal and search/rescue combined) Total flight hours for property search and surveillance \nTotal flight hours for aerial photography \nAverage response time of missions (in minutes) \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \nFY 2024 Actual \n \n1,115 65.00% \n229.1 884.1 496.80 257.3 \n18.9 72 \n \n1,215 59.00% \n216.0 648.0 507.30 146.7 \n6.7 47 \n \n1,346 57.00% \n243.4 662.6 518.50 \n93.0 14.5 \n21 \n \n1,172 55.00% \n242.7 747.0 445.10 \n97.4 2.9 34 \n \nCapitol Police Services \nNumber of Security events \nNumber of incidents investigated by Capitol Police \nNumber of security location checks by non-sworn personnel \nNumber of suspicious package, persons, and vehicle reports investigated by sworn personnel Number of patrols by sworn personnel \nNumber of visitors processed through security checkpoints by contracted security \nDepartmental Administration (DPS) \nNumber of open record requests completed \nNumber of financial audit findings \nAgency turnover rate \nPercentage of financial transactions processed on behalf of attached agencies \nPercentage of human resources transactions processed on behalf of attached agencies Percentage of electronic payments by ACH \n \n92 156 14,088 541 14,706 20,808 \n \n334 403 14,595 922 58,024 43,887 \n \n328 148 12,211 1,616 59,131 40,653 \n \n354 203 9,934 2,132 57,695 44,298 \n \n53,770 N/A \n17.29% 16.39% \n9.04% 68.87% \n \n67,556 N/A \n12.68% 12.00% \n8.62% 71.00% \n \n65,289 N/A \n11.98% 37.19% 10.17% 70.00% \n \n64,310 N/A \n11.30% 37.52% \n9.75% 61.00% \n \nField Offices and Services \nNumber of vehicle stops performed \n \n844,998 \n \n884,481 \n \n897,845 \n \n947,717 \n \n92 \n \n Program Performance Measures: \nNumber of vehicle fatalities Percentage of accident reports completed within 5 days Number of accidents in Georgia worked Number of SWAT team call-outs Percentage of Computer Aided Dispatch (CAD) calls validated Number of fleet operations vehicles serviced Total Department training hours Number of Criminal Interdiction Unit (CIU) agency assists Number of Nighthawks DUI stops Number of marijuana plants located on task force missions Percentage of crashes worked in Georgia by Troopers \nMotor Carrier Compliance \nNumber of commercial vehicle inspections Total inspection violations written Percentage of school buses found during inspections to have serious defects Number of vehicles weighed Number of overweight citations written Number of HOV/HOT Lane violations written Percentage of time weigh stations are open \n \nFY 2021 Actual \n1,055 88.00% 59,410 \n129 90.44% \n2,417 104,744 \n494 2,937 2,734 15.26% \n \nFY 2022 Actual \n1,028 86.00% 62,311 \n124 90.53% \n2,285 254,528 \n377 2,350 1,108 13.74% \n \nFY 2023 Actual \n954 85.00% 59,118 \n177 93.53% \n3,185 145,349 \n430 2,212 1,218 12.95% \n \nFY 2024 Actual \n894 85.00% 57,250 \n162 93.99% \n3,389 234,934 \n257 2,437 \n460 13.52% \n \n86,956 208,084 11.23% 39,841,432 \n23,014 1,097 \n32.28% \n \n70,350 167,123 11.15% 32,062,969 \n20,215 1,231 \n29.18% \n \n80,770 191,312 11.87% 39,280,802 \n21,659 3,374 \n29.26% \n \n72,783 165,503 10.05% 30,242,716 \n12,932 2,454 \n34.05% \n \n93 \n \n Program Performance Measures: \nDepartment of Public Safety: Attached Agencies \nGeorgia Firefighter Standards and Training Council \nNumber of compliant fire departments \nNumber of fire department agency inspections \nNumber of fire department individual station inspections \nNumber of active firefighter positions \nNumber of individual state certifications issued \nNumber of individual national certifications issued \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \nFY 2024 Actual \n \n544 305 643 27,579 1,624 11,483 \n \n529 468 1,835 26,656 1,777 16,260 \n \n543 375 1,257 26,276 1,629 12,513 \n \n549 161 701 29,765 1,423 15,740 \n \nOffice of Highway Safety \nFatality rate per 100 million miles driven \n \n1.49 \n \n1.21 \n \n1.42 \n \n1.46 \n \nPercentage of safety belt usage per federal fiscal year \n \n94.8% \n \n89.3% \n \n87.6% \n \n88.80% \n \nPercentage of child safety seat usage per federal fiscal year \n \n95.5% \n \n90.2% \n \n88.8% \n \n81.00% \n \nFatalities per 100 million miles driven (VMT) \n \n1,797 \n \n1,671 \n \n1,666 \n \n1,552 \n \nNumber of drivers age 20 and under in fatal crashes \n \n223 \n \n210 \n \n214 \n \n210 \n \nNumber of counties served by grants \n \n57 \n \n62 \n \n38 \n \n58 \n \nNumber of transportation safety groups participating in grant programs \n \n39 \n \n44 \n \n55 \n \n32 \n \nNumber of law enforcement entities receiving grants \n \n54 \n \n58 \n \n49 \n \n76 \n \nTotal amount of law enforcement grant awards disbursed \n \n$7,237,283.11 $7,456,126.38 $5,360,527.31 $11,551,021.64 \n \nNumber of GOHS initiated and led community engagement/outreach events \n \nN/A \n \nN/A \n \nN/A \n \n14 \n \nNumber of requests for GOHS participation in community engagement/outreach \n \nN/A \n \nN/A \n \nN/A \n \n14 \n \nefforts \n \nNumber of GOHS initiated public stakeholder participation and engagement events \n \nN/A \n \nN/A \n \n1 \n \n1 \n \nNumber of public stakeholder participation and engagement requests \n \nN/A \n \nN/A \n \n1 \n \n1 \n \nOffice of Highway Safety: Georgia Driver's Education Commission \nNumber of students awarded a scholarship to attend a driver's education course through a Georgia Driver's Education Commission authorized driver training school Number of students submitting a scholarship application for financial assistance to attend a driver's education course through a Georgia Driver's Education Commission authorized driver training school \nGeorgia Peace Officer Standards and Training Council \nPercentage of cases resulting in sanctions \n \n4,786 8,738 \n91.38% \n \n3,867 10,097 \n88.18% \n \n4,790 9,125 \n83.07% \n \n3,763 7,544 \n81.00% \n \n94 \n \n Program Performance Measures: \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \nFY 2024 Actual \n \nPercentage of cases in which external review of POST actions led to a decision upholding the Council's sanction of an officers certification Number of cases per investigator \nAverage number of open records requests completed per month \nNumber of certifications awarded \nNumber of individuals awarded certifications that are supervisory, managerial, or executive certified \nGeorgia Public Safety Training Center \nAverage cost per law enforcement candidate \nAverage cost per fire fighter candidate \nNumber of basic training courses \nNumber of advanced/specialized training courses \nNumber of students attending basic courses \nPercentage of basic law enforcement cadets graduated Percentage of all courses taught off-campus \nNumber of basic fire training cadets taught \nNumber of students attending attending advanced/specialized courses \nPercentage of basic fire training cadets graduated Percentage of candidates graduating from Fire Academy Advanced courses \nPercentage of candidates graduating from Police Academy Advanced Courses \nPercentage of public safety customers stating that customer service rates are good to very good Percentage of public safety customers who state their employees' job performance improved as a result of training provided by GPSTC Number of online training courses \nNumber of basic law enforcement cadets taught \nNumber of 911 communications officer cadets taught \nPercentage of 911 communications officer cadets graduated \n \n100% 120 477 \n7,357 412 \n$3,963.31 $2,014.44 \n61 1,090 1,597 73.5% 39.5% \n399 14,952 88.0% 97.7% 94.0% 95.6% 94.1% \n676 1,198 \n397 98.74% \n \n100% 125 449 \n7,412 449 \n \n100% 128 717 \n8,715 612 \n \n$4,302.77 $2,586.42 \n66 1,089 1,645 73.1% 51.3% \n371 15,679 87.3% 97.2% 95.0% 94.5% 93.8% \n633 1,274 \n396 97.98% \n \n$4,621.97 $3,363.46 \n59 1,106 1,629 72.7% 51.3% \n413 15,912 86.4% 97.6% 94.5% 93.8% 93.3% \n718 1,216 \n473 98.52% \n \n100% 93 \n910 9,967 \n563 \n$4,579.98 $3,809.30 \n63 1,212 1,777 73.3% 46.6% \n393 13,687 87.3% 98.3% 95.2% 92.8% 93.3% \n819 1,384 \n544 98.53% \n \n95 \n \n Program Performance Measures: \nNumber of Basic Jail cadets taught \nPercentage of Basic Jail cadets graduated Number of students registering for online training courses \nTotal number of all registered/attending GPSTC students \n \nFY 2021 Actual \n762 \n94.09% \n125,535 \n270,418 \n \nFY 2022 Actual \n676 \n91.01% \n100,298 \n262,962 \n \nFY 2023 Actual \n776 \n94.01% \n107,832 \n312,371 \n \nFY 2024 Actual \n690 \n92.61% \n143,284 \n366,571 \n \n96 \n \n Program Performance Measures: \nPublic Service Commission \nCommission Administration (PSC) \nTurnover Rate Number of Audit Findings \nFacility Protection \nNumber of Pipeline Safety Inspections Number of People Trained on GUFPA Requirements Number of GUFPA Investigations per Investigator \nUtilities Regulation \nNumber of Telecommunications, Natural Gas and Power Calls Received Average Call Wait Times (in seconds) Percentage of Calls Abandoned Average Number of Days to Process Number of Orders Issued Number of New Dockets \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \nFY 2024 Actual \n \n11.40% 0 \n \n11.00% 0 \n \n5.88% 0 \n \n8.30% 0 \n \n157 \n \n247 \n \n154 \n \n194 \n \n875 \n \n648 \n \n659 \n \n1,155 \n \n620 \n \n830 \n \n601 \n \n670 \n \n59,236 34 \n8.00% 180 648 603 \n \n54,839 32 \n4.30% 60 \n903 550 \n \n51,671 46 \n4.54% 30 \n1,091 713 \n \n52,540 36 \n4.60% 30 \n808 567 \n \n97 \n \n Program Performance Measures: \nBoard of Regents of the University System of Georgia \nAgricultural Experiment Station \nNumber of journal articles by College of Agricultural and Environmental Sciences research faculty \nNumber of journal articles per full-time equivalent on the College of Agricultural and Environmental Sciences research faculty \nValue of research funds received \n \nFY 2021 Actual \n761 6.90 $70,736,698 \n \nFY 2022 Actual \n876 7.70 $61,333,302 \n \nFY 2023 Actual \n828 6.34 $73,472,110 \n \nFY 2024 Actual \n756 5.39 $74,009,462 \n \nNumber of new patents, trademarks, and certificates developed for the agricultural industry \nEstimated value of savings achieved by avoiding crop loss due to plant disease \n \n30 \n \n38 \n \n23 \n \n36 \n \n$273,350,000 $310,680,000 $390,810,000 $430,946,500 \n \nAverage grant dollars earned per researcher \n \n$474,424 \n \n$439,760 \n \n$470,794 \n \n$446,566 \n \nRoyalties received from products and patents \n \n$8,566,509 \n \n$9,652,732 \n \n$9,373,479 \n \n$10,117,185 \n \nPercentage of research proposal funds awarded \n \n32% \n \n19% \n \n21% \n \n23% \n \nNumber of times peer-reviewed research articles were cited by others \n \n2,689 \n \n2,552 \n \n2,665 \n \n2,199 \n \nAthens and Tifton Veterinary Laboratories Contract \nPercentage of operating expenses covered by client revenue \nAverage cost per laboratory test run \nNumber of tests by the diagnostic laboratories for animal health diagnostic and surveillance testing Percentage of customers of the Diagnostic Labs that rate their services from excellent to good Number of accessions per year by the diagnostic laboratories for animal health diagnostic and surveillance testing Number of unique clients \nAverage number of days to turnaround sample test results \n \n41.37% $38.50 186,247 98.51% 73,207 \n1,416 2.87 \n \n44.38% $46.10 186,065 99.00% 73,310 \n1,430 3.11 \n \n39.00% $48.16 183,496 98.40% 74,377 \n1,280 3.15 \n \n47.40% $55.87 188,862 99.00% 78,621 \n1,441 5.45 \n \nCooperative Extension Service \nNumber of face-to-face client contacts made by Cooperative Extension through educational programs and consultations Number of face-to-face client contacts per Cooperative Extension county faculty full-time equivalent Number of continuing education units provided to clientele \nNumber of youth served by Georgia 4-H \nNumber of diagnostic services provided \nNumber of education contact hours from in-school programming \n \n1,180,689 3,910 \n117,301 190,617 111,128 668,494 \n \n1,584,546 5,062 \n139,171 97,124 \n118,302 393,219 \n \n1,808,305 5,496 \n212,200 152,040 123,525 831,318 \n \n1,756,355 5,297 \n216,962 173,505 133,034 660,499 \n \n98 \n \n Program Performance Measures: \nNumber of education contact hours (ECH) from all Extension personnel and Certified Volunteers \n \nFY 2021 Actual \n1,287,886 \n \nFY 2022 Actual \n1,391,707 \n \nFY 2023 Actual \n2,121,997 \n \nFY 2024 Actual \n2,169,620 \n \nEnterprise Innovation Institute \nNumber of enterprises and/or stakeholders served \n \n15,506 \n \n15,785 \n \n18,053 \n \n24.952 \n \nEconomic impact in dollars generated per state appropriated dollar \n \n$322.07 \n \n$422.55 \n \n$4,777.25 \n \n$999.21 \n \nNumber of jobs created or saved \n \n11,329 \n \n13,891 \n \n172,238 \n \n24,835 \n \nNumber of startups served during a fiscal year \n \n628 \n \n602 \n \n475 \n \n412 \n \nNumber of startups that graduate from an Institute incubator within three years and become scalable businesses \nCapital investment in current incubator companies \n \n8 \n \n10 \n \n13 \n \n7 \n \n$1,186,405,488 $2,410,380,000 $4,288,789,000 $6,232,729,942 \n \nNumber of technology jobs in current and graduate incubator companies \n \n3,526 \n \n4,101 \n \n11,793 \n \n14,770 \n \nNumber of startups graduating from EI2 incubator that remain in Georgia \n \n62 \n \n62 \n \n68 \n \n70 \n \nForestry Cooperative Extension \nNumber of service programs for outreach on forestry conservation \nNumber of public service publications \nNumber of service participants per full-time equivalent faculty \n \n503 191 2,647 \n \n379 119 10,988 \n \n426 112 1,899 \n \n297 77 \n2,983 \n \nForestry Research \nNumber of research proposals External funds earned per state appropriated dollar Number of research publications External sponsored research funds generated Percentage of research proposals that were awarded funding \n \n136 $3.50 \n270 $10,001,836 \n58.82% \n \n115 $3.87 \n256 $11,072,620 \n62.61% \n \n153 $5.11 \n224 $15,965,500 \n59.48% \n \n121 $4.87 \n241 $15,548,711 \n38.84% \n \nGeorgia Archives \nNumber of on-site researchers \nNumber of people served in-person \nCubic feet of records stored at the Archives Building \nCubic feet of records stored at the State Records Center \n \n424 2,008 85,339 158,177 \n \n2,087 3,275 85,909 153,033 \n \n2,312 4,234 86,152 153,762 \n \n2,135 4,416 85,654 155,927 \n \n99 \n \n Program Performance Measures: \nNumber of people served with inquiries made remotely (phone, e-mail, and mail) \nNumber of scanned images available to the public on the Internet (Archives Virtual Vault) Number of unique visitors to the Georgia Archives web site \nNumber of students, teachers, and the public trained/educated Georgia Archives workshops/lectures Number of sessions on the Georgia Archives web site \n \nFY 2021 Actual \n9,752 \n1,560,135 \n234,371 \n5,132 \n303,146 \n \nFY 2022 Actual \n7,509 \n1,580,840 \nN/A \n7,713 \nN/A \n \nFY 2023 Actual \n13,987 \n1,671,748 \n257,427 \n10,710 \n343,279 \n \nFY 2024 Actual \n16,029 \n1,820,725 \n165,352 \n21,947 \n212,028 \n \nGeorgia Cyber Innovation and Training Center \nNumber of events held at the Georgia Cyber Innovation and Training Center \nPercentage of Augusta University and Augusta Technical College students in postsecondary degree or certificate programs participating in courses located at the Cyber Center to complete academic requirements Number of unique training modules created by the Cyber Workforce Academy \nPercentage of high school and postsecondary students who receive internships or job offers in the cybersecurity industry after participating in academic programs at the Cyber Center Number of federal, state, and local government personnel that participated in continuing education at the Cyber Center \nPercentage of Cyber Center tenants with interns from Augusta University and Augusta Technical College \n \n132 47% \n13 16% 437 50% \n \n282 54% \n18 39% 509 27% \n \n317 54% \n20 25% 556 45% \n \n318 45% \n13 27% 2,748 35% \n \nGeorgia Research Alliance \nResearch \u0026 Development (R\u0026D) grants awarded to Georgia Research Alliance's (GRA) Academy of Eminent Scholars \nAverage amount in R\u0026D grants per Eminent Scholar researcher \n \n$764,519,804 $898,251,653 $857,401,631 \n \n$10,921,711 \n \n$11,976,689 \n \n$10,992,329 \n \n$923,891,334 $11,998,589 \n \nStart-up companies launched via the GRA Ventures Program (Ventures Program focuses on commercializing technologies and discoveries emerging from Georgia's research universities) presently operating in Georgia Average annual revenue per company launched through support from the GRA Venture program \nNumber of Georgia-based jobs presently supported through non-state R\u0026D grants competitively awarded to GRA Eminent Scholars and companies launched via the GRA Ventures Program Private capital funding received by venture development companies participating in the GRA Ventures Program \nPrivate contributions made to the GRA Venture Fund LLC \n \n195 \n \n226 \n \n259 \n \n257 \n \n$929,745 \n \n$678,585 \n \n$876,415 \n \n$1,160,986 \n \n3,355 \n \n3,697 \n \n4,461 \n \n3,939 \n \n$91,540,838 $373,140,899 $147,645,668 $146,908,356 \n \nN/A \n \n$4,580,065 \n \n$3,061,164 \n \n$0 \n \nPercentage of companies launched through support from the GRA Venture program which are still in operation in Georgia after four years \nDollars of external funds generated per state dollar \n \n88.0% $114.52 \n \n87.9% $133.55 \n \n87.0% $107.64 \n \n87.4% $114.98 \n \nGeorgia Tech Research Institute \nExternal sponsored research funds generated \nDollars of external research funds generated per state appropriated dollar \n \n$782,491,256 $832,895,260 $941,393,261 $869,408,783 \n \n$133.77 \n \n$60.41 \n \n$126.63 \n \n$72.97 \n \n100 \n \n Program Performance Measures: \nEstimated total economic impact of Georgia Tech Research Institute's sponsored funded research and activities \nNumber of new sponsored projects \n \nFY 2021 \n \nFY 2022 \n \nFY 2023 \n \nFY 2024 \n \nActual \n \nActual \n \nActual \n \nActual \n \n$1,326,479,177 $1,401,346,274 $1,481,046,477 $1,453,769,781 \n \n914 \n \n928 \n \n1,042 \n \n1,077 \n \nNumber of patents acquired each year \n \n7 \n \n2 \n \n2 \n \n6 \n \nEconomic impact of state funded projects on Georgia \n \n$12,486,150 \n \n$23,198,223 \n \n$11,695,682 \n \n$20,255,985 \n \nNumber of K-12 students participating in STEM Direct to Discovery (D2D) programming \nNumber of K-12 educators who participate in STEM professional development events \nPercentage of subcontracts with small businesses, including women-owned, veteran-owned, disabled veteran-owned, minority-owned, and historically black colleges and universities (HBCUs), on sponsored research contracts \n \n4,597 546 \n44.1% \n \n2,586 316 \n33.3% \n \n12,220 479 \n49.9% \n \n12,254 380 \n48.1% \n \nMarine Institute \nTotal income from all facility fees and Indirect Cost Recovery \n \n$76,169 \n \n$135,031 \n \n$294,860 \n \n$352,603 \n \nNumber of peer reviewed publications, theses, and dissertations stemming from Marine Institute-based research \nNumber of students receiving instructional time at Marine Institute \n \n42 \n \n35 \n \n43 \n \n37 \n \n116 \n \n365 \n \n479 \n \n420 \n \nNumber of people who visit Marine Institute as part of a guided tour \n \n18 \n \n92 \n \n137 \n \n89 \n \nPercentage of Marine Institute facilities currently in \"good\" or \"excellent\" condition \nNumber of beds occupied by instructional and research participants \n \n89% 2,614 \n \n83% 4,162 \n \n82% 4,969 \n \n83% 5,609 \n \nAnnualized dollars leveraged for the University of Georgia through grants requiring use of Marine Institute facilities \n \n$1,726,509 \n \n$1,830,739 \n \n$2,038,795 \n \n$1,629,254 \n \nMarine Resources Extension Center \nNumber of consultations with Marine Extension coastal marine constituents \nNumber of individuals trained by Marine Extension in a Hazard Analysis Critical Control Point (HACCP) course for the safe processing and handling of seafood Total dollars generated from new commercial aquaculture operations including hard clams and oysters Number of local governments assisted \nNumber of K-12 students reached through educational programming \nMedical College of Georgia Hospital and Clinics \nPercentage of residency trainees at a Chief residency level \nResidency program graduation rate \n \n42,431 50 \n$1,882,163 35 \n417 \n \n77,502 32 \n$2,963,693 51 \n4,246 \n \n85,305 38 \n$2,676,529 34 \n6,267 \n \n40,498 14 \n$2,839,744 31 \n5,827 \n \n28.4% 91.5% \n \n28.9% 95.3% \n \n27.6% 95.73% \n \n27.6% 95.60% \n \nPublic Libraries \nNumber of circulations in Georgia public libraries \n \n24,660,361 \n \n29,670,251 \n \n32,340,137 \n \n35,731,298 \n \n101 \n \n Program Performance Measures: \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \nFY 2024 Actual \n \nPercentage of Georgians with a library card \nTotal number of individual user sessions to access the Internet at Georgia Public Libraries Number of interlibrary PINES loans \nLocal library staff attending continuing education provided by GPLS \nPercentage of those eligible for Library for the Blind and Physically Handicapped services utilizing GLASS Number of talking book circulations \nNumber of professional assistance communications with local library system staff Children's program attendance \nPercentage of total circulations that are e-books \nPercentage of active cardholders with at least one incidence of loan activity \n \n40.2% 6,019,216 \n702,494 9,622 6.13% \n686,738 214,519 678,886 12.41% 13.01% \n \n40.8% 8,662,656 \n739,101 6,670 7.38% \n624,698 189,282 863,693 10.63% 11.53% \n \n44.6% 10,984,208 \n924,035 8,022 7.54% \n638,592 172,724 1,139,121 11.10% 10.59% \n \n44.0% 10,999,006 \n966,456 6,932 9.47% \n591,003 200,955 1,353,554 11.22% 17.72% \n \nPublic Service/Special Funding Initiatives \nReturn on investment in terms of external grant and other funding generated per state appropriated dollar related to the Augusta University Cardiology Center Special Funding Initiative Percentage of participants in the Georgia Cancer Center's treatments and clinical trials who are part of minority or underserved populations \nPercentage of Adrenal Center patients who enroll in studies \nNumber of residents and medical students participating in clinical rotations at the Adrenal Center \n \n$2.40 40% 66% 52 \n \n$3.00 48% 61% 52 \n \n$2.80 44% 54% 53 \n \n$3.70 36% 74% 56 \n \nRegents Central Office \nEmployee turnover rate \nAverage number of days to process a payment \nNumber of audit findings for the Regents Central Office \nPercentage of payments made electronically \nTotal payments processed \nNumber of online database searches on GALILEO \nPercentage of respondents surveyed annually who agree/strongly agree that GALILEO is a valuable service Average percentage cost increase in employee health benefits over prior year \n \n10.24% 44 0 \n79% 6,136 21,480,853 91.8% 0.66% \n \n20.00% 39 0 \n79% 6,913 25,041,222 90.4% 5.68% \n \n17.81% 35 0 \n80% 5,305 25,154,156 88.7% 4.66% \n \n10.98% 34 0 \n81% 5,333 26,087,102 88.3% 3.15% \n \n102 \n \n Program Performance Measures: \nNumber of engagements (assurance, consulting, and investigation) completed by USG Internal Audits Communicate Key Board Actions/USG News (number of news releases) \nNumber of media inquiries \nNumber of page views on USG webpages (public inquiries) \nNumber of social media posts \nNumber of open records requests \nPercentage of new and under-represented service provider participation for design and construction Percentage of rented space directly related to unmet campus needs \nNumber of degree programs approved \nNumber of degree programs terminated \nNumber of Georgia RCP Optometry students completing/graduating from the program \nSkidaway Institute of Oceanography \nNumber of peer reviewed articles published \nAverage sponsored dollars generated per state appropriated dollar \nAverage research dollars generated per faculty member \nPercentage of beds occupied by instructional program participants (32 beds available year-round) Number of consultations or external counseling presentations \nStudents receiving full days of researched based instruction \n \nFY 2021 Actual \n188 28 \n441 4,038,298 \n320 156 28% 23.11% \n28 32 13 \n \nFY 2022 Actual \n179 30 \n390 3,589,231 \n1,885 112 36% \n15.65% 43 47 10 \n \nFY 2023 Actual \n224 26 \n254 3,334,619 \n1,041 146 24% \n11.28% 13 \n215 9 \n \nFY 2024 Actual \n218 27 \n264 5,334,705 \n1,652 111 29% \n7.46% 18 30 8 \n \n20 $0.92 $270,627 12.92% \n327 2,725 \n \n26 $1.35 $399,931 10.74% \n422 4,899 \n \n22 $1.22 $379,682 17.00% \n352 5,513 \n \n25 $1.71 $596,864 18.41% \n495 6,571 \n \nTeaching \nNumber of students enrolled at University System of Georgia institutions \nTotal sponsored fund revenue (in millions) \nPercentage of first-year, full-time students graduating within three years for an associate's degree or transferring to a bachelor's degree program systemwide Percentage of first-year, full-time students graduating within six years (systemwide) for a bachelor's degree Percentage of first-year, full-time students retained systemwide \nIn-state tuition affordability ranking for the University System of Georgia's public four-year institutions among the 16 member states of the Southern Regional Education Board \n \n341,489 $2,418 44.3% 63.7% 82.1% 5 \n \n340,638 $2,669 44.6% 63.2% 77.5% 5 \n \n334,459 $2,445 40.7% 61.6% 79.6% 3 \n \n334,392 $2,426 38.9% 64.4% 82.2% 3 \n \n103 \n \n Program Performance Measures: \nAverage student cumulative debt load upon completion of degree or credential per undergraduate student systemwide \nAverage student cumulative debt load upon completion of degree or credential per graduate student systemwide \n \nFY 2021 Actual \n$14,435 \n$20,091 \n \nFY 2022 Actual \n$13,616 \n$18,620 \n \nFY 2023 Actual \n$12,684 \n$17,255 \n \nFY 2024 Actual \n$11,940 \n$15,792 \n \nVeterinary Medicine Experiment Station \nTotal extramural research funding \nExtramural research dollars generated per state appropriated dollar \nTotal scientific publications \nNumber of poultry birds impacted by the Poultry Diagnostic and Research Center visits (number of birds seen) Number of diagnostic lab services provided by Poultry Diagnostic and Research Center (total diagnostic lab accessions) \n \n$46,444,807 $10.99 711 \n6,000,000 49,546 \n \n$50,174,943 $11.33 648 \n5,500,000 88,392 \n \n$54,649,841 $10.79 670 \n5,500,000 42,401 \n \n$49,295,710 $9.47 614 \n5,500,000 39,202 \n \nVeterinary Medicine Teaching Hospital \nTotal number of veterinary cases \nAverage net income per case \nPercentage of clients surveyed who rate the services received as good or excellent Number of individuals enrolled in the veterinary technician program supported by state funds Average revenue per case \nPercentage of total cases visited by field services \nAverage turnaround time per case in days \nPercentage of residents who pass the board examination in their particular specialty Percentage of veterinary students who remain in Georgia for at least five years after graduating \n \n33,548 $65.17 \n99% 35 \n$777.93 5.2% 3.50 100% 85% \n \n34,072 $46.56 \n95% 35 \n$853.94 8.7% 2.90 82% 85% \n \n35,735 -$21.51 \n95% 32 \n$821.42 10.8% 3.49 90% N/A \n \n35,548 $73.22 \n94% 32 \n$912.25 9.6% 3.35 90% N/A \n \n104 \n \n Program Performance Measures: \nBoard of Regents of the University System of Georgia: Attached Agencies \nPayments to Georgia Military College Junior Military College \nJunior college fall enrollment \nJunior college state appropriated dollar per student \nJunior college graduation rate \nJunior college graduation/four year college transfer rate \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \nFY 2024 Actual \n \n7,501 $464.99 \n29% 44% \n \n7,014 $705.35 \n34% 50% \n \n6,998 $676.31 \n31% 45% \n \n6,765 $569.05 \n33% 49% \n \nPayments to Georgia Military College Preparatory School \nPreparatory school fall enrollment \nPreparatory school state appropriated dollar per student \nPreparatory school graduation rate \nPercentage of students who obtained a score of 3 or higher on Advanced Placement (AP) Statistics, Calculus, Biology, and Language and Composition exams \nPayments to Georgia Public Telecommunications Commission \nNumber of listeners using Georgia Public Broadcasting radio resources weekly \nNumber of unduplicated households viewing Georgia Public Broadcasting T.V. resources monthly Number of unduplicated visitors using Georgia Public Broadcasting new media resources Number of media assets downloaded/streamed by education users \nPercentage of total operating expenditures supported by state funding \nCost to raise a dollar \n \n698 $5,415.56 \n100% 98% \n417,987 1,158,209 8,457,621 11,568,279 \n42% $0.36 \n \n846 $5,241.07 \n100% 92% \n \n871 $5,810.50 \n100% 100% \n \n853 $6,602.03 \n100% 96% \n \n303,319 821,827 7,267,829 9,852,765 \n48% $0.36 \n \n274,653 2,293,809 7,928,867 11,760,652 \n34% $0.39 \n \n292,611 2,488,319 5,949,651 11,823,759 \n34% $0.41 \n \n105 \n \n Program Performance Measures: \nDepartment of Revenue \nForestland Protection Grants \nNumber of jurisdictions reimbursed under the Forestland Protection Act \nNumber of reimbursements \nAmount of reimbursements \nAverage time in days from application to award payment \nNumber of acres of forestland preserved under the Forestland Protection Act \nAverage amount of reimbursement claims \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \nFY 2024 Actual \n \n140 270 $37,778,525 146 5,760,579 $269,846 \n \n178 336 $34,883,539 135 5,900,039 $195,975 \n \n153 298 $34,157,877 \n60 6,012,930 $221,804 \n \n169 310 $29,611,161 \n40 6,143,393 $175,214 \n \nIndustry Regulation \nNumber of alcohol inspections \nPercentage of alcohol inspections in compliance \nNumber of tobacco inspections \nPercentage of tobacco inspections in compliance \nAverage Alcohol/Tobacco/COAM inspections per sworn Alcohol and Tobacco Division Officer Dollar amount collected by Alcohol and Tobacco Division staff \nNumber of underage alcohol investigations \nPercentage of investigated vendors making illegal underage alcohol sales \nNumber of underage tobacco investigations \nPercentage of investigated vendors making illegal underage tobacco sales \n \n5,833 94.40% \n5,370 97.40% \n308 $5,985,755 \n3,923 10.50% \n3,108 12.17% \n \n6,306 94.40% \n6,220 96.91% \n302 $5,807,553 \n3,980 9.70% 4,336 6.50% \n \n6,586 95.80% \n6,035 98.01% \n305 $5,723,420 \n3,712 9.90% 4,663 5.30% \n \n7,826 95.92% \n6,665 97.74% \n321 $6,466,743 \n3,873 7.75% 4,386 4.86% \n \nLocal Government Services \nNumber of resolved Unclaimed Property claims \nTotal amount of local tax distributions \n \n26,530 \n \n21,476 \n \n33,121 \n \n76,093 \n \n$6,558,191,690 $7,430,202,770 $8,107,416,534 $8,484,566,023 \n \nLocal Tax Officials Retirement and FICA \nAmount of Employee Retirement System benefits paid for local retirement \nNumber of officials and staff participating in Employee Retirement System \nAmount of FICA paid for local retirement \n \n$7,174,897 582 \n$681,314 \n \n$7,082,982 501 \n$681,314 \n \n$13,355,908 523 \n$681,314 \n \n$14,618,596 420 \n$681,314 \n \n106 \n \n Program Performance Measures: Motor Vehicle Registration and Titling \nAmount of revenue from motor vehicle registrations (in millions) \nNumber of motor vehicle titles processed (in millions) \nNumber of motor vehicle registrations processed \nNumber of motor vehicle registrations renewed online \nSalvage inspections completed statewide \nPercentage of each private contractor's inspection reports reviewed by state salvage inspectors Percentage of each private contractor's inspections that are visually inspected by state salvage inspectors Percentage of compliant contractor salvage vehicle inspections \n \nFY 2021 Actual \n$279 3 \n10,352,085 3,121,368 20,211 25.30% 16.51% 98.77% \n \nFY 2022 Actual \n$285 3 \n10,458,845 3,263,787 20,054 15.03% 12.28% 99.99% \n \nFY 2023 Actual \n$289 3 \n10,627,119 3,447,700 19,290 12.15% 12.20% 100.00% \n \nFY 2024 Actual \n$291 3 \n10,699,071 3,652,319 19,119 12.95% 14.10% 99.00% \n \nOffice of Special Investigations \nAmount of fraud prevented per fiscal year Total number of returns reviewed Number of returns reversed Cases worked Vin/Title Fraud Unit Arrest made Vin/Title Fraud Cases investigated by Tax Special Agents Cases prosecuted by Tax Special Agents Arrests made by Tax Special Agents \n \n$93,981,538 $1,043,912,047 $909,250,680 $745,156,206 \n \n4,532,626 \n \n4,962,179 \n \n4,402,215 \n \n5,043,650 \n \n1,139 \n \n2,312 \n \n2,073 \n \n117,844 \n \n1,365 \n \n704 \n \n575 \n \n629 \n \n50 \n \n35 \n \n50 \n \n57 \n \n41 \n \n82 \n \n73 \n \n83 \n \n18 \n \n5 \n \n6 \n \n4 \n \n0 \n \n0 \n \n3 \n \n2 \n \nTax Compliance \nNumber of telephone calls seeking assistance in the 11 Regional Offices Number of walk-in taxpayers seeking assistance in the 11 Regional Offices Average collections per out-of-state auditor Total revenue agent collections Average collections per in-state auditor Average collections per field revenue agent Average number of hours per audit by tax type - Sales and Use Tax \n \n136,485 \n \n118,157 \n \n125,255 \n \n161,851 \n \n5,407 \n \n5,351 \n \n6,703 \n \n8,847 \n \n$4,120,678 \n \n$2,357,683 \n \n$2,046,753 \n \n$2,472,197 \n \n$611,943,431 $677,372,839 $646,301,289 $720,917,976 \n \n$2,385,740 \n \n$1,647,786 \n \n$1,414,006 \n \n$1,026,393 \n \n$3,537,245 \n \n$4,031,981 \n \n$3,824,268 \n \n$3,896,854 \n \n54 \n \n53 \n \n51 \n \n45 \n \n107 \n \n Program Performance Measures: \nAverage number of hours per audit by tax type - Individual Income Tax \nAverage number of hours per audit by tax type - Withholding Tax \nAverage number of hours per audit by tax type - Miscellaneous Taxes including IFTA, IRP, Tobacco, Alcohol, Unclaimed Property Number of audits completed \nPercentage of audits found to be in compliance \nTotal in state auditor collections \nTotal out-of-state auditor collections \n \nFY 2021 Actual \n1 \n9 \n47 \n75,405 \n36.00% \n$169,387,541 \n$164,827,139 \n \nFY 2022 Actual \n1 \n12 \n44 \n118,283 \n26.00% \n$98,867,163 \n$94,307,324 \n \nFY 2023 Actual \n1 \n18 \n45 \n74,830 \n33.00% \n$91,910,386 \n$85,963,642 \n \nFY 2024 Actual \n1 \n13 \n42 \n40,271 \n29.00% \n$75,953,097 \n$98,887,891 \n \nTax Policy \nNumber of taxpayer conferences completed \n \n76 \n \n63 \n \n164 \n \n170 \n \nNumber of Georgia Tax Tribunal cases resolved during automatic remand period \n \n456 \n \n564 \n \n424 \n \n518 \n \n(calendar year) \n \nNumber of letter rulings issued \n \n11 \n \n13 \n \n18 \n \n10 \n \nTaxpayer Services \nPercentage of person surveyed who attended taxpayer education workshops who reported that the program was beneficial Number of in-bound calls Number of calls answered Percentage of inbound calls answered Percentage of inbound calls abandoned Average call wait times (in seconds) Average number of calls answered per customer service representative Number of taxpayer workshops provided Total number of taxpayer workshop attendees Total returns processed Total returns processed by type - Withholding Total returns processed by type - Corporate Total returns processed by type - Sales \n \nN/A 683,989 595,270 87.02% 12.97% \n823 9,301 \n20 516 9,651,630 1,715,324 345,513 1,729,237 \n \nN/A 572,657 424,702 78.00% 22.00% \n1,279 16,335 \n26 1,026 8,893,753 1,521,765 330,142 1,838,208 \n \nN/A 689,736 493,811 71.59% 23.17% \n1,686 13,717 \n19 544 9,306,069 1,611,199 341,002 1,890,184 \n \nN/A 612,478 545,839 89.12% 10.27% \n191 10,108 \n12 427 9,359,911 1,664,959 367,493 1,924,961 \n \n108 \n \n Program Performance Measures: \nTotal returns processed by type - Individual Percentage of individual tax returns filed electronically Percentage of withholding tax returns filed electronically Percentage of corporate tax returns filed electronically Percentage of sales tax returns filed electronically Percentage of total tax returns filed electronically Average time to process a return (days) Average time to process an electronic filing - individual (days) Average time to process a paper return - individual (days) \n \nFY 2021 Actual \n5,861,556 98.11% 97.00% 85.46% 99.94% 97.79% 7.78 2.16 13.41 \n \nFY 2022 Actual \n5,203,638 92.08% 99.31% 87.80% 99.95% 94.78% 3.24 2.21 15.49 \n \nFY 2023 Actual \n5,463,684 92.55% 99.41% 88.81% 99.97% 95.11% 3.37 2.21 15.78 \n \nFY 2024 Actual \n5,402,498 92.24% 99.68% 89.16% 99.96% 95.03% 10.78 2.08 15.13 \n \n109 \n \n Program Performance Measures: \nSecretary of State \nCorporations \nNumber of total corporation filings processed Number of new corporations filings completed Number of Corporations call center calls recieved Number of Corporations call center calls answered Percentage of Corporations call center calls abandoned Average speed of Corporations call center calls answered in minutes \nElections \nNumber of elections Number of registered voters Number of training classes offered online through E-Learn system Number of E-Learn users trained Number of State Election Board Cases \nInvestigations \nNumber of completed investigations Number of regular inspections Fines collected Average number of days to complete an investigation \nOffice Administration (SOS) \nNumber of audit findings Agency Turnover Rate \nProfessional Licensing Boards \nNumber of licensed professionals regulated Number of license renewals processed Number of new applications processed \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \nFY 2024 Actual \n \n1,414,301 345,503 240,920 223,125 7% 39.0 \n \n1,407,513 282,700 204,666 196,503 4% 51.5 \n \n1,458,034 275,846 251,256 234,515 7% 223.2 \n \n1,389,230 252,225 195,937 187,454 4% 64.0 \n \n600 7,638,898 \n42 1,595 \n352 \n \n819 7,771,702 \n39 639 1,227 \n \n279 7,893,617 \n39 2,094 \n264 \n \n875 8,003,664 \n30 3,750 \n161 \n \n1,434 12,222 $827,275.00 111.00 \n \n1,227 11,945 $939,415.00 148.00 \n \n1,160 9,186 $841,965.00 124.00 \n \n1,087 5,507 $486,605.00 135.00 \n \nN/A 18.5% \n \nN/A 22.7% \n \nN/A 23.8% \n \nN/A 12.5% \n \n1,275,908 221,859 67,048 \n \n1,360,762 235,408 59,998 \n \n1,411,928 255,251 69,931 \n \n1,597,009 227,004 66,636 \n \n110 \n \n Program Performance Measures: \nBoard meeting expense (per diem/mileage) Average number of days to process new applications Average number of days to process renewal applications Number of licenses renewed online Percentage of licenses renewed online Percentage of new applications approved Total number of license revocations Number of PLB call center calls recieved Number of PLB call center calls answered Percentage of PLB call center calls abandoned Average speed of PLB call center calls answered in minutes \nSecurities \nFines collected Number of securities offerings processed Number Charities filings Number of registered Broker-Dealers Number of registered Broker-Dealer Agents Number of registered Investment Adviser firms Number of registered Investment Adviser Representatives Number of securities investigations closed Number on investigations received in fiscal year Number of investigations in progress Number of completed examinations of registered Investment Advisor firms Average number of examinations conducted per auditor Number of Administrative Orders \n \nFY 2021 Actual \n$96,226.67 19 4.0 \n220,151 99.00% \n86% 10 \n233,535 192,841 17.00% \n40.28 \n \nFY 2022 Actual \n$32,078.35 57 4.5 \n233,242 99.08% \n88% 25 \n290,708 268,034 \n7.80% 27.48 \n \nFY 2023 Actual \n$234,345.61 80 4.0 \n254,863 100.00% \n81% 15 \n304,893 283,174 \n6.95% 6.44 \n \nFY 2024 Actual \n$60,591.00 70 5.2 \n225,894 99.66% \n90% 20 \n324,104 288,753 10.30% \n270.33 \n \n$10,000.00 6,726 5,374 1,906 \n247,019 3,398 \n16,538 118 189 255 3 3.0 11 \n \n$196,179.24 7,431 8,977 2,005 \n255,349 3,342 \n17,420 21 \n100 345 \n2 2.0 \n5 \n \n$436,849.06 7,488 6,564 1,939 \n286,830 3,750 \n18,129 14 \n113 348 \n6 3.0 \n5 \n \n$75,000.00 7,735 5,206 1,892 \n285,647 3,888 \n18,616 203 618 415 6 13.0 4 \n \n111 \n \n Program Performance Measures: \nNumber of Cemeteries Annual Financial Report Review Examinations \nNumber of Cemeteries Filings \n \nFY 2021 Actual \nN/A \nN/A \n \nFY 2022 Actual \n270 \n701 \n \nFY 2023 Actual \n275 \n694 \n \nFY 2024 Actual \n278 \n643 \n \n112 \n \n Program Performance Measures: \nSecretary of State: Attached Agencies \nReal Estate Commission \nAgency investigations resulting in imposing a disciplinary action on a license Percentage of Georgia passing rates on qualifying real estate salesperson examinations that surpass the national average Percentage of all completed applications processed within 5 business days of receipt Agency investigations completed in a fiscal year \nGeorgia Access to Medical Cannabis Commission \nBoard Member Per Diem/Mileage Application Fees collected License fees collected Number of Production License applications processed Number of Dispensary Licenses processed Number of Class 1 Production Licenses regulated Number of Class 2 Production Licenses regulated Number of Dispensary Licenses regulated Number of Complaints received Number of Complaints investigated Number of Licenses inspected Number of licenses renewed Average number of days to process renewal applications Total number of license revocations Fines Collected Number of complaints received Number of open complaints Number of complaints closed Number of regular inspections \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \nFY 2024 Actual \n \n131 5% 90% 1,800 \n \n143 4% 93% 1,803 \n \n123 4% 94% 1,547 \n \n109 5% 92% 1,355 \n \n$0 Not Reported \n \n$765,000 \n \n$0 \n \n$0 \n \n$0 \n \n69 \n \n0 \n \n0 \n \n0 \n \n0 \n \n0 \n \n0 \n \n0 \n \n0 \n \n0 \n \n0 \n \n39 \n \n0 \n \n0 \n \n0 \n \n0 \n \n0 \n \n0 \n \n0 \n \nN/A \n \n0 \n \n0 \n \n$0 \n \n$0 \n \n0 \n \n39 \n \n0 \n \n0 \n \n0 \n \n39 \n \n0 \n \n0 \n \n$3,000 $45,000 $575,000 \n0 6 2 0 6 68 68 8 0 N/A 0 $0 2 0 2 13 \n \n0 $25,000 $895,000 \n0 5 2 4 13 58 0 19 9 10 0 $0 58 0 58 34 \n \n113 \n \n Program Performance Measures: \nNumber of investigations opened in fiscal year Number of investigations in progress Number of investigations closed Investigations resulting in imposing a disciplinary action on a license Average number of days to complete an investigation \nProfessional Engineers and Land Surveyors Board \nNumber of licensed professionals regulated Number of license renewals processed Number of new applications processed Board member meeting expense (per diem/mileage) Average number of days to process new applications Average number of days to process renewal applications Number of licenses renewed online Percent of licenses renewed online Percentage of new applications approved Total number of license revocations Agency investigations resulting in imposing a disciplinary action on a license Percentage of all completed applications processed within 5 business days of receipt Agency investigations completed in a fiscal year \n \nFY 2021 Actual \n0 \n0 \n0 \n0 \n0 \n \nFY 2022 Actual \n0 \n0 \n0 \n0 \n0 \n \nFY 2023 Actual \n2 \n0 \n2 \n0 \n40 \n \nFY 2024 Actual \n0 \n0 \n0 \n0 \n0 \n \nN/A \n \nN/A \n \n43,926 \n \n46,037 \n \nN/A \n \nN/A \n \n24,700 \n \n26,550 \n \nN/A \n \nN/A \n \nN/A \n \n5,051 \n \nN/A \n \nN/A \n \n$9,828 \n \n$11,466 \n \nN/A \n \nN/A \n \n10 \n \n6 \n \nN/A \n \nN/A \n \n1.5 \n \n1.2 \n \nN/A \n \nN/A \n \n24,700 \n \n26,550 \n \nN/A \n \nN/A \n \n100% \n \n100% \n \nN/A \n \nN/A \n \n97% \n \n97% \n \nN/A \n \nN/A \n \n1 \n \n2 \n \nN/A \n \nN/A \n \n5 \n \n8 \n \nN/A \n \nN/A \n \n60% \n \n75% \n \nN/A \n \nN/A \n \n32 \n \n34 \n \n114 \n \n Program Performance Measures: \nGeorgia Student Finance Commission \nCommission Administration (GSFC) \nNumber of active registered GAfutures.org users \nNumber of lottery funded scholarships and grants disbursed \nNumber of state general funded scholarships and grants disbursed \nNumber of students and parents met with for postsecondary advising and financial counseling Percentage of students completing the Free Application for Federal Student Aid (FAFSA) in rural districts Percentage of institutions reviewed with monetary findings greater than 10% of disbursed funds \nDual Enrollment \nNumber of Dual Enrollment awards disbursed \nAverage dollar amount per Dual Enrollment award \nNumber of Dual Enrollment semester credit hours \nNumber of Dual Enrollment quarter credit hours \nNumber of Dual Enrollment students served \nPercentage of Dual Enrollment participants who complete a post-secondary credential in program Percentage of Dual Enrollment participants who complete a post-secondary credential within one year post-program \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \nFY 2024 Actual \n \n1,325,879 405,473 142,354 19,967 49.5% 0% \n \n1,518,992 403,228 140,043 47,451 48.7% 0% \n \n1,744,429 396,762 152,091 67,352 45.7% 0% \n \n1,998,174 419,270 177,412 97,241 46.7% 0% \n \n90,919 $806.30 469,480 \n61,549 48,963 \nN/A N/A \n \n91,414 $773.60 457,840 \n56,123 49,551 \nN/A N/A \n \n97,580 $764.71 488,313 \n58,973 52,920 \nN/A N/A \n \n117,058 $767.74 598,236 \n59,858 63,324 \nN/A N/A \n \nEngineer Scholarship \nNumber of students obtaining forgivable loans Average dollar amount per award Percentage of students repaying loans through service Number of recipient graduates \nGeorgia Military College Scholarship \nNumber of students awarded scholarships Average dollar amount per student Percentage of students repaying loans through service \n \n340 $3,366.18 \n37.70% 85 \n \n371 $3,287.74 \n39.40% 98 \n \n322 $3,276.08 \n42.30% 98 \n \n319 $3,292.09 \n40.00% 74 \n \n78 $12,422 \n18.3% \n \n76 $11,806 \n41.8% \n \n66 $11,247 \n35.0% \n \n79 $12,958 \n34.9% \n \n115 \n \n Program Performance Measures: \nPercentage of students with four or more awards \n \nFY 2021 Actual \n56.4% \n \nFY 2022 Actual \n64.5% \n \nFY 2023 Actual \n62.1% \n \nFY 2024 Actual \n60.8% \n \nHERO Scholarship \nNumber of awards disbursed \nAverage dollar amount per award \nNumber of students receiving Helping Educate Reservists and their Offspring (HERO) scholarships \nHOPE High School Equivalency Exam \nNumber of HOPE High School Equivalency Exam awards disbursed \n \n335 $930 \n190 \nN/A \n \n275 $938 \n154 \nN/A \n \n216 $954 \n120 \n \n208 $946 \n117 \n \n176 \n \n1,462 \n \nHOPE Grant \nNumber of HOPE Grant awards disbursed Average dollar amount per HOPE Grant award Number of students receiving the HOPE Grant Number of Zell Miller Grant awards disbursed Average dollar amount per Zell Miller Grant award Number of students receiving Zell Miller Grant Number of HOPE Career Grant awards disbursed Average dollar amount per HOPE Career Grant award Number of students receiving HOPE Career Grant \n \n36,601 $644.67 \n25,053 15,181 $898.39 \n9,602 36,740 $385.24 23,690 \n \n35,080 $642.51 \n24,126 13,966 $903.10 \n9,020 35,961 $386.08 23,499 \n \n33,541 $749.84 \n23,168 13,698 $918.55 \n8,918 34,648 $401.81 22,886 \n \n37,867 $849.91 \n26,309 15,461 $928.68 10,176 39,713 $412.55 26,265 \n \nHOPE Scholarships - Private Schools \nNumber of HOPE Scholarship awards disbursed \nAverage dollar amount per HOPE Scholarship award \nNumber of private school students receiving the HOPE Scholarship \nNumber of Zell Miller Scholarship awards disbursed \nAverage dollar amount per Zell Miller Scholarship award \nNumber of private school students receiving the Zell Miller Scholarship \nPercentage of HOPE Scholarships  Private Schools recipients who permanently lose scholarship eligibility by failing to maintain the required grade point average \n \n24,148 $1,838.65 \n11,767 6,735 \n$2,622.85 3,262 0.2% \n \n24,104 $1,833.56 \n11,649 7,202 \n$2,607.82 3,482 0.4% \n \n23,778 $1,931.64 \n11,410 6,976 \n$2,729.16 3,355 0.3% \n \n24,542 $2,112.35 \n11,686 6,878 \n$2,726.18 3,301 0.3% \n \n116 \n \n Program Performance Measures: \nPercentage of HOPE Scholarships  Private Schools recipients who lose scholarship eligibility by meeting the maximum number of years for eligibility prior to receiving a bachelor's degree \nHOPE Scholarships - Public Schools \nNumber of HOPE Scholarship awards disbursed \nAverage dollar amount per HOPE Scholarship award \nNumber of public school students receiving the HOPE Scholarship \nNumber of Zell Miller Scholarship awards disbursed \nAverage dollar amount per Zell Miller Scholarship award \nNumber of public school students receiving the Zell Miller Scholarship \nPercentage of HOPE Scholarships  Public Schools recipients who permanently lose scholarship eligibility by failing to maintain the required grade point average Percentage of HOPE Scholarships  Public Schools recipients who lose scholarship eligibility by meeting the maximum number of years for eligibility prior to receiving a bachelor's degree \nLow Interest Loans \nNumber of loan applications processed \nAverage dollar amount of loan \nNumber of students obtaining Low Interest Loans \nPercentage of students receiving loans who are also eligible to receive the Federal Pell Grant Percentage of eligible applicants who received a loan \nPercentage of recipients defaulting on loans \n \nFY 2021 Actual \n0.9% \n \nFY 2022 Actual \n0.9% \n \nFY 2023 Actual \n0.9% \n \nFY 2024 Actual \n0.8% \n \n211,633 $2,045.45 \n102,268 74,045 \n$3,710.37 32,642 0.5% 1.0% \n \n210,558 $2,033.08 \n102,015 75,917 \n$3,703.57 33,981 0.6% 1.1% \n \n207,026 $2,110.72 \n100,079 77,095 \n$3,737.63 34,659 0.4% 1.2% \n \n215,081 $2,333.30 \n103,115 79,728 \n$3,753.43 35,482 0.5% 1.1% \n \n6,803 $5,208.43 \n5,412 72.1% 81.6% 37.8% \n \n6,058 $5,163.00 \n4,950 75.0% 84.4% 39.7% \n \n5,257 $5,172.89 \n4,431 74.9% 87.3% 43.4% \n \n3,842 $5,386.35 \n3,193 74.1% 85.6% 47.0% \n \nNorth Georgia Military Scholarship Grants \nNumber of students awarded scholarship Average dollar amount per student Percentage of students repaying loans through service Percentage of students with six or more awards Percentage of borrowers in repayment status that defaulted \n \n188 $16,262.37 \n54.7% 36.3% \n7.6% \n \n177 $15,896.59 \n67.3% 36.0% \n8.8% \n \n159 $17,215.63 \n58.3% 34.6% \n9.4% \n \n166 $17,834.90 \n55.6% 32.1% \n9.6% \n \nNorth Georgia ROTC Grants \nNumber of awards disbursed \n \n790 \n \n662 \n \n675 \n \n638 \n \n117 \n \n Program Performance Measures: \nAverage dollar amount per award \nNumber of students receiving the Reserve Officers' Training Corps grant \nNumber of students receiving Reserve Officers' Training Corps Grant for Future Officers \nPublic Safety Memorial Grant \nNumber of awards disbursed \nAverage dollar amount per award \nNumber of students receiving the Public Safety Memorial Grant \nPercentage of eligible applicants awarded \n \nFY 2021 Actual \n$1,250.58 \n276 \n171 \n \nFY 2022 Actual \n$1,222.05 \n387 \n160 \n \nFY 2023 Actual \n$1,274.07 \n368 \n155 \n \nFY 2024 Actual \n$1,292.71 \n355 \n148 \n \n72 $7,297.38 \n38 100% \n \n85 $8,128.08 \n45 100% \n \n69 $8,495.41 \n35 100% \n \n82 $8,035.39 \n43 100% \n \nREACH Georgia Scholarship \nNumber of REACH Scholarships funded with State Funds \nNumber of awards disbursed \nPercentage of REACH high school graduates receiving an award within two years of graduation Average number of awards per student \nNumber of secondary students enrolled in REACH Scholarship \nAverage high school GPA for graduating cohort \nAverage dollar amount per award \nAverage college GPA for REACH Scholars \nPercentage of REACH Scholars graduating from high school \n \n637 318 78.1% \n2 2,695 \n3.3 $1,233.91 \n2.9 100.0% \n \n637 605 71.6% \n2 3,034 \n3.3 $1,240.89 \n2.9 100.0% \n \n637 863 65.8% \n2 3,274 \n3.3 $1,230.42 \n3.0 100.0% \n \n637 1,351 65.9% \n2 3,362 \n3.3 $1,229.88 \n3.0 100.0% \n \nService Cancelable Loans \nNumber of Georgia National Guard Service Cancelable Loan students awarded scholarships \nAverage dollar amount per Georgia National Guard Service Cancelable Loan student \nPercentage of Georgia National Guard Service Cancelable Loan recipients repaying through service \nPercentage of Georgia National Guard Service Cancelable Loan recipients defaulting on loans \nAverage GPA for undergraduate students participating in the Georgia National Guard Service Cancelable Loan \nPercentage of Georgia Veterinary Education Loan Repayment applicants awarded \n \n381 $2,756.05 \n27.6% 9.2% N/A 100% \n \n463 $2,999.99 \n23.8% 9.9% N/A 100% \n \n444 $3,076.72 \n39.3% 11.7% \nN/A 100% \n \n364 $3,615.42 \n38.2% 12.7% \nN/A 100% \n \n118 \n \n Program Performance Measures: \nNumber of Behavioral Health Professionals students awarded scholarships \nAverage dollar amount per Behavioral Health Professionals student \nPercentage of Behavioral Health Professionals recipients repaying through service Percentage of Behavioral Health Professionals recipients defaulting on loans \nPercentage of GBI Medical Examiners applicants awarded \nAverage dollar amount per GBI Medical Examiner recipient \nPercentage of Georgia Military College Transfer Service Cancelable Loan applicants awarded Average dollar amount per Georgia Military College Transfer Service Cancelable Loan student \n \nFY 2021 Actual \nN/A N/A N/A N/A N/A N/A N/A N/A \n \nFY 2022 Actual \nN/A N/A N/A N/A N/A N/A N/A N/A \n \nFY 2023 Actual \nN/A N/A N/A N/A N/A N/A N/A N/A \n \nFY 2024 Actual \n114 $12,699.53 \nN/A N/A 100% $12,000 N/A N/A \n \nCollege Completion Grants \nNumber of awards disbursed \nAverage dollar amount per award \nNumber of students served \nPercentage of award recipients who graduate within two (2) terms of first receipt \n \nN/A \n \nN/A \n \n6,877 \n \n10,069 \n \nN/A \n \nN/A \n \n$1,053.20 \n \n$1,084.34 \n \nN/A \n \nN/A \n \n6,052 \n \n8,860 \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nInclusive Postsecondary Education (IPSE) Grant \nNumber of awards disbursed \nAverage dollar amount per award \nNumber of students served \n \nN/A \n \nN/A \n \nN/A \n \n234 \n \nN/A \n \nN/A \n \nN/A \n \n$2,623.01 \n \nN/A \n \nN/A \n \nN/A \n \n124 \n \nTuition Equalization Grants \nNumber of awards disbursed \nAverage dollar amount per award \nNumber of students receiving the Tuition Equalization Grant \n \n49,920 $388.27 \n26,102 \n \n47,002 $385.54 \n24,367 \n \n45,737 $404.86 \n23,495 \n \n46,295 $449.61 \n23,604 \n \n119 \n \n Program Performance Measures: \nGeorgia Student Finance Commission: Attached Agencies \nNonpublic Postsecondary Education Commission \nPercentage of authorized colleges and schools that meet prescribed academic and financial standards annually without remediation Average number of schools assigned to each full time Regulatory Specialist \nAverage number of working days to fill student transcript requests \nTotal number of student complaints received \nTotal number of schools authorized by NPEC \nTotal number of student transcript requests \nPercentage of schools authorized by NPEC that grant degrees \nTotal number of GA-SARA approved institutions \nTotal number of adverse actions taken against institutions \nAverage payout for Tuition Guaranty Trust Fund claims \nNumber of in-state students taking courses under SARA \nNumber of out-of-state students taking courses under SARA \nPercentage of programs denied due to not meeting minimum standards on annual review Total number of institutions with approved applications for exemption from authorization Percentage of authorized institutions that are accredited \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \nFY 2024 Actual \n \n95% 64 2.6 55 \n337 787 43% \n84 31 $5,390.00 87,332 55,919 1.0% 220 46% \n \n83% 66 1.0 46 \n353 788 37% \n87 25 $0.00 78,229 48,685 3.0% 221 37% \n \n79% 62 1.0 81 \n340 767 35% \n88 16 $0.00 80,257 46,086 4.4% 285 39% \n \n77% 63 2.0 54 \n339 1,300 \n35% 88 20 \n$2,175.00 90,164 42,356 2.6% 294 38% \n \n120 \n \n Program Performance Measures: \nTeachers Retirement System \nLocal/Floor COLA \nNumber of individuals receiving floor and cost of living adjustments (COLAs) \nPercentage of on-time payments made to retirees \nAverage monthly state-funded payment amount per recipient \nSystem Administration (TRS) \nNumber of retirees and beneficiaries receiving benefits \nTotal benefits payments made (in millions) \nNew retiree on-time processing rate \nPercentage of accurate responses in processing member service requests \nNumber of findings in annual financial audit \nAgency turnover rate (excluding Division of Investments) \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \nFY 2024 Actual \n \n10 100% $1,014 \n \n7 100% $931 \n \n7 100% $969 \n \n4 100% $1,203 \n \n139,813 $5,434 99.0% 98.74% 0 8.0% \n \n144,047 $5,692 99.4% 99.10% 0 9.0% \n \n148,063 $5,957 99.0% 99.16% 0 6.0% \n \n151,881 $6,224 98.9% 99.45% 0 4.0% \n \n121 \n \n Program Performance Measures: \nTechnical College System of Georgia \nAdult Education \nNumber of students served \nPercentage of Georgians without a high school credential that were served by TCSG Adult Education programs Number of enrollees in Adult Basic Education \nNumber of enrollees in Adult Secondary Education \nNumber of enrollees in Corrections Education (subset) \nNumber of enrollees in English Literacy and Civics \nNumber of students who completed one or more levels in Adult Basic Education \nNumber of students who completed one or more levels in Adult Secondary Education Number of students who completed one or more levels in Corrections Education (subset) Number of students who completed more than one level in English Literacy and Civics Hours of professional development courses taken by adult education faculty, administration, and staff members Hours of professional development per adult education faculty, administration, or staff member Number of High School Equivalency (HSE) test takers who took all the required tests HSE passage rate \nDuplicate HSE transcripts and diplomas issued \nPercentage of HSE earners who attended a TCSG adult education program and then entered postsecondary education or a training program within one year of receiving diploma \nDepartmental Administration (TCSG) \nReturn on investment as measured by the economic impact of: Increase in annual earnings of Tech Ed graduates; Increase in annual earnings of GED graduates; Federal and other funds generated by technical colleges; estimated earnings from jobs created and saved by Quick Start (in millions) Number of requests for new reports submitted to the data center \nState funds per square foot \n \nFY 2021 Actual \n18,941 1.80% 13,959 \n163 929 4,819 5,340 114 379 2,297 16,137 \n21 8,668 68.20% 29,570 18.48% \n$955.00 \n108 $21.86 \n \nFY 2022 Actual \n24,554 2.50% 17,889 \n215 1,770 6,450 8,050 \n167 859 3,234 25,764 \n25 9,609 69.20% 32,182 14.32% \n$1,031.00 \n113 $24.84 \n \nFY 2023 Actual \n28,175 2.81% 19,836 \n196 1,833 8,535 8,871 \n144 980 4,062 23,810 \n25 10,438 71.60% 31,249 10.70% \n$1,252.00 \n73 $28.33 \n \nFY 2024 Actual \n30,890 3.21% 19,955 \n173 2,409 10,762 8,907 \n125 1,058 4,821 23,817 \n24 10,386 72.90% 31,403 10.52% \n$1,574.00 \n69 $28.93 \n \nEconomic Development and Customized Services \nNumber of unique companies served through customized business and industry training at technical colleges \nTotal number of training hours provided through customized training contracts by technical colleges \nTotal number of continuing education hours provided by technical colleges \n \n2,248 4,437,357 \n465,891 \n \n2,144 5,568,267 \n609,971 \n \n2,388 6,405,701 \n626,201 \n \n2,543 8,594,702 \n615,694 \n \n122 \n \n Program Performance Measures: \nWorkforce Development \nNumber of individuals served (Title 1) \nPercentage of participants during the second quarter after exit that are employed - Adult, Dislocated Worker and Youth Percentage of participants during the fourth quarter after exit that are employed - Adult, Dislocated Worker and Youth Median earnings of participants during the second quarter after exit from the program - Adult and Dislocated Worker Percentage of those participants enrolled in an education or training program who attain a credential - Adult, Dislocated Worker and Youth Number of Worker Adjustment and Retraining Notification Act (WARN) received \nNumber of companies assisted through layoff aversion services \nNumber of companies assisted through the Rapid Response business downsizing assistance \n \nFY 2021 Actual \n19,242 81.20% 80.50% $7,695.00 75.80% \n137 0 \n395 \n \nFY 2022 Actual \n19,212 78.60% 77.10% $6,775.00 74.70% \n36 0 \n181 \n \nFY 2023 Actual \n12,832 82.10% 79.00% $8,995.00 71.30% \n75 2 \n94 \n \nFY 2024 Actual \n13,726 79.50% 78.60% $8,762.00 69.20% \n73 3 \n113 \n \nQuick Start \nNumber of Quick Start projects delivered \nNumber of jobs created in Georgia with the assistance of Quick Start \nNumber of individuals successfully trained by Quick Start \nNumber of completed training-related materials produced \nAverage number of jobs created per project \nAverage support cost per project \nNumber of meetings and presentations to prospect companies and representatives Number of informational marketing/communications materials developed and distributed \n \n46 3,158 32,450 2,600 \n69 $52,357.00 \n60 21,000 \n \n30 6,762 53,263 2,825 \n225 $89,294.00 \n76 23,350 \n \n28 8,712 62,778 2,672 \n311 $90,994.00 \n87 0 \n \n46 10,219 65,902 \n2,803 222 \n$192,518.00 69 \n11,500 \n \nTechnical Education \nTwo-year graduation rate of students who are enrolled in an award program with 12 hours and at least one vocational course in their enrollment history Technical education retention rate \nTotal enrollment in credit programs \nPercentage of total credit hours in occupational programs \nNumber of students that graduated in HOPE Career Grant programs \nPercentage of total credit hours that are associated with dual enrollment programs \n \n74.00% 68.00% 133,144 66.00% 33,954 13.98% \n \n75.20% 62.90% 131,158 66.93% 31,977 14.69% \n \n76.10% 65.10% 136,114 66.70% 33,101 17.58% \n \n77.80% 66.80% 148,746 67.46% 37,029 18.95% \n \n123 \n \n Program Performance Measures: \nState funds per credit hour \nPercentage of student enrollment over the age of 25 \nPercentage of dual enrollment students with over 15 credit hours who obtain a credential \n \nFY 2021 Actual \n$167.24 \n35.80% \n45.30% \n \nFY 2022 Actual \n$201.02 \n34.59% \n48.80% \n \nFY 2023 Actual \n$224.78 \n32.03% \n52.20% \n \nFY 2024 Actual \n$205.95 \n30.55% \n60.10% \n \n124 \n \n Program Performance Measures: \nDepartment of Transportation \nCapital Construction Projects \nPercentage of construction funds authorized on schedule per the approved State Transportation Improvement Program as initially approved (Target: 80%) Note: The result does not include contract extensions or modifications. Percentage of projects completed on budget (Target: 90%) \nMetro Atlanta highway morning peak hour speeds (6 a.m. to 10 a.m.) on selected Key Performance Indicator corridors (Target: 40 mph) \nPercentage of projects constructed on schedule (Target: 80%) Note: The result includes only projects constructed on original contract time and excludes revised time. \nCapital Maintenance Projects \nPercentage of state-owned bridges meeting GDOT maintenance standards (85% goal) \nNumber of centerline miles of asphalt and concrete resurfacing completed on state routes annually (based on 1,800 centerline miles) \nOverall Condition Index (OCI) of Critical priority route miles (Target: 85) [Critical: Interstates, Strategic Highway Network (STRAHNET)/ STRAHNET Connectors, State Freight Corridors] Overall Condition Index (OCI) of High priority routes miles (Target: 80) [High: NHS/Intermodal Connectors, Governor's Road Improvement Program (GRIP) Corridors, GEMA Routes, Annual Average Daily Traffic-High(varies based on geographic area)] Overall Condition Index (OCI) of Medium priority routes miles (Target: 80) [Medium: U.S. Highways, routes with 4+ lanes, Annual Average Daily Traffic Medium (varies based on geographic area)] Overall Condition Index (OCI) of Low priority routes miles (Target: 80) Low: All other unclassified routes, Routes with less than four lanes, Annual Average Daily Traffic  Low (Variable Thresholds Based on Geographic Area) \nProgram Delivery Administration \nPercentage of Right of Way (ROW) authorized on schedule per the approved State Transportation Improvement Plan (STIP) as initially approved \nPercentage of construction funds authorized on schedule per the approved STIP as initially approved \nRatio of the Engineer's Estimate (official estimate) to the award amount \n \nFY 2021 Actual \n77.00% 95.00% \n64.23 72.00% \n99.70% 942 84 83 \n84 84 \n60.00% 77.00% 102.33% \n \nFY 2022 Actual \n97.00% 93.90% \n59.18 71.50% \n99.40% 832 84 83 \n85 85 \n58.00% 97.00% 92.76% \n \nFY 2023 Actual \n96.00% 94.12% \n56.4 59.29% \n99.30% 676 85 84 \n85 86 \n48.00% 96.00% 93.12% \n \nFY 2024 Actual \n96.00% 95.00% \n59.0 54.48% \n100.00% 662 N/A N/A \nN/A N/A \n37.00% 96.00% 103.99% \n \nData Collection, Compliance, and Reporting \nPercentage of miles in the public road system inventoried (includes all roads) \nPercentage of reports filed on time that assist in establishing Georgia's federal funding level (Target: 100%) Number of county maps produced annually (Target: 40) \n \n36.28% 100.00% \n55 \n \n28.67% 100.00% \n55 \n \n100.00% 100.00% \n55 \n \n100.00% 100.00% \n56 \n \nDepartmental Administration (DOT) \nNumber of internal audit findings (Total includes findings resulting from internal performance audits and internal financial audits) \nNumber of state audit findings. Note: Findings are totaled by Calendar Year \nPercentage of those DBE applications that actually received certification, as compared to the total number of DBE certifications applied for \n \n38 0 \n61.00% \n \n57 0 \n92.00% \n \n84 1 \n94.00% \n \n66 0 \n96.00% \n \n125 \n \n Program Performance Measures: Intermodal2 \nPercentage of airports meeting state licensing requirements (Target: 95%) [Airport Aid] \nPercentage of airports with instrument approaches (Target: 95%) [Airport Aid] \n \nFY 2021 Actual \n85.00% \n89.00% \n \nFY 2022 Actual \n86.00% \n89.00% \n \nFY 2023 Actual \n77.00% \n89.00% \n \nFY 2024 Actual \n72.00% \n89.00% \n \nPercentage of airports with runway lengths meeting system plan development goals (Target: 95%) [Airport Aid] \nNumber of transit contracts provided to sub recipients [Transit] \n \n86.00% 115 \n \n86.00% 49 \n \n86.00% 99 \n \n86.00% 135 \n \nPercentage of counties covered by transit contracts [Transit] \n \n79.00% \n \n79.00% \n \n82.40% \n \n85.00% \n \nNumber of days occurring between the receipt of Federal Transit Authority funds and the execution of Local Transit contracts [Transit] \n \n45 \n \n46 \n \n58 \n \n34 \n \nNumber of track miles rehabilitated [Rail] \n \n260.00 \n \n114.00 \n \n21.00 \n \n0 \n \nPercent of state appropriated funds used as matching funds for approved federally funded Airport maintenance and improvement projects [Airport Aid] \n \n23.00% \n \n42.00% \n \n66.00% \n \n17.00% \n \nValue of state funded grant awards for airport maintenance and improvement projects [Airport Aid] \n \n$11,154,413.00 $6,621,798.00 $14,659,896.00 $16,559,838.00 \n \n2Beginning in FY 2023, the Intermodal program was separated into four new programs: Airport Aid, Ports and Waterways, Rail, and Transit. The new program associated with each of the historical Intermodal program performance measure is in brackets at the end of each description. \n \nLocal Maintenance and Improvement Grants \nNumber of projects funded \n \n552 \n \n570 \n \n541 \n \n544 \n \nPercentage of authorized funds expended \n \n96.00% \n \n97.92% \n \n95.66% \n \n92.59% \n \nNumber of LAP certifications each year \n \n24 \n \n36 \n \n27 \n \n36 \n \nNumber of Local Governments Participating (538 Cities and 159 Counties, with 8 \n \n552 \n \n570 \n \n541 \n \n544 \n \nConsolidated Governments; Total of 689 Local Governments) \n \nLocal Road Assistance Administration \nPercentage of off-system projects in the Statewide Transportation Improvement Program authorized to construction in the year programmed \nPercentage of local let road and bridge construction projects completed on schedule \nAmount of funds allocated for the Local Maintenance and Improvement Grants (LMIG) program \nPercent of Local Maintenance and Improvement Grants (LMIG) allocated out of all cities and counties \n \n92.47% \n \n89.16% \n \n81.94% \n \n75.38% \n \n44.00% \n \n43.48% \n \n59.00% \n \n30.00% \n \n$163,920,900 $196,003,696 $200,888,789 $212,801,168 \n \n82.00% \n \n80.00% \n \n81.00% \n \n78.90% \n \nPlanning \nNumber of fatalities (per calendar year) \n \n1,844 \n \n1,823 \n \n1,667 \n \nN/A \n \nNumber of participants enrolled in Georgia Commute Options from the database. (Note: This is reported by Calendar Year) \n \n26,221 \n \n21,524 \n \n17,880 \n \nN/A \n \nMetro Atlanta highway evening peak hour speeds (3 p.m. to 7 p.m.) on selected Key Performance Indicator corridors (Target: 40 mph) \n \n55.5 \n \n47.4 \n \n44.2 \n \n47.0 \n \nThe number of phases (PE, ROW, CONST) programmed in the STIP/TIP within the Freight Network \n \n159 \n \n170 \n \n193 \n \n126 \n \nThe number of PE phases programmed in the STIP/TIP within the Freight Network \n \n41 \n \n53 \n \n81 \n \n45 \n \n126 \n \n Program Performance Measures: \nThe number of ROW phases programmed in the STIP/TIP within the Freight Network \nThe number of CST phases programmed in the STIP/TIP within the Freight Network \nUser Delay Cost - Statewide ($ Millions) Note: Data will be provided for the prior year due to data availability \nRoutine Maintenance \nNumber of bridge inspections each year \nPercentage of state-owned bridges meeting GDOT maintenance standards (85% goal) \nMiles of pavement inspected each year \nOverall Condition Index (OCI) of Critical priority route miles (Target: 85) [Critical: Interstates, Strategic Highway Network (STRAHNET)/ STRAHNET Connectors, State Freight Corridors] Overall Condition Index (OCI) of High priority routes miles (Target: 80) [High: NHS/Intermodal Connectors, Governor's Road Improvement Program (GRIP) Corridors, GEMA Routes, Annual Average Daily Traffic-High(varies based on geographic area)] Overall Condition Index (OCI) of Medium priority routes miles (Target: 80) [Medium: U.S. Highways, routes with 4+ lanes, Annual Average Daily Traffic Medium (varies based on geographic area)] Overall Condition Index (OCI) of Low priority routes miles (Target: 80) Low: All other unclassified routes, Routes with less than four lanes, Annual Average Daily Traffic  Low (Variable Thresholds Based on Geographic Area) \nTraffic Management and Control \nNumber of statewide fatalities per calendar year (2023 target: 1,722 or fewer) [Target is variable based on 5-year moving average] \nTarget for Statewide Calendar Year Fatalities [Based on 5-year moving average] \nNumber of Highway Emergency Response Operator (HERO) motor assists and Coordinated Highway Assistance and Maintenance Program (CHAMP) assists \nAverage Highway Emergency Response Operator (HERO) response time (in minutes) \nTravel time index-morning commute in general purpose lanes \nTime travel index-evening commute in general purpose lanes \nMorning Average Travel Time Index (Managed Lanes) \nEvening Average Travel Time Index (Managed Lanes) \n \nFY 2021 Actual \n10 108 $29,360 \n8,847 99.70% 17,871 \n84 83 \n84 84 \n1,844 1,715 323,481 12.00 \n0.98 1.17 0.89 0.91 \n \nFY 2022 Actual \n13 104 $32,906 \n8,724 99.40% 17,895 \n84 83 \n85 85 \n1,823 1,671 291,040 19.00 \n1.03 1.31 0.89 1.13 \n \nFY 2023 Actual \n16 96 $33,802 \n8,693 99.30% 35,590 \n85 84 \n85 86 \n1,667 1,722 300,500 19.00 \n1.11 1.41 0.88 0.90 \n \nFY 2024 Actual \n18 63 N/A \n8,798 100.00% \n17,922 N/A N/A \nN/A N/A \nN/A N/A 315,166 18.00 1.13 1.43 0.90 0.94 \n \n127 \n \n Program Performance Measures: \nDepartment of Transportation: Attached Agencies \nPayments to State Road and Tollway Authority \nPercentage of Guaranteed Revenue Bonds, Reimbursement Revenue Bonds, or Grant Anticipation Revenue Bonds payment schedules reviewed prior to the 1st monthly payment (Target: 100%) Number of Guaranteed Revenue Bonds, Reimbursement Revenue Bonds, or Grant Anticipation Revenue Bonds Bond payments made to State Road and Tollway Authority Percentage of Guaranteed Revenue Bonds, Reimbursement Revenue Bonds, or Grant Anticipation Revenue Bonds payments made in accordance with the agreed upon payment schedule (Target: 100%) Percentage of funds allocated to the Georgia Transportation Infrastructure Bank program for qualified applications of Tier 1 and Tier 2 counties \n \nFY 2021 Actual \n100.00% 2 \n100.00% 16.04% \n \nFY 2022 Actual \n100.00% 2 \n100.00% 11.00% \n \nFY 2023 Actual \n100.00% 2 \n100.00% 9.00% \n \nFY 2024 Actual \n100.00% 2 \n100.00% 39.16% \n \n128 \n \n Program Performance Measures: \nDepartment of Veterans Service \nDepartmental Administration (DVS) \nNumber of payments processed \nPercentage of payments processed electronically \nAverage number of days to process payments \nNumber of audit findings \nAgency turnover rate \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \nFY 2024 Actual \n \n1,566 57.34% \n1 0 13.00% \n \n1,860 60.97% \n5 0 40.00% \n \n981 69.01% \n1 0 40.00% \n \n2,715 81.00% \n1 0 40.00% \n \nGeorgia Veterans Memorial Cemetery \nTotal interments at State Veterans Cemeteries Total interments per year State maintenance cost per interment State cost per interment Percentage of graves marked timely (Veterans Affairs standard: 95% in 60 days or less \nGeorgia War Veterans Nursing Homes \nAverage daily census - Augusta Percentage of funded beds filled - Augusta Percentage of Patients Receiving Aid \u0026 Attendance - Augusta Cost per veteran patient day - Augusta Number of Deficiencies during state Licensure Inspection - Augusta Number of VA criteria met (out 0f 66) - Augusta Number of patients that rated the home good or excellent on a scale of 1 to 5 Augusta Average daily census - Milledgeville Percentage of funded beds filled - Milledgeville Percentage of Patients Receiving Aid \u0026 Attendance - Milledgeville Cost per veteran patient day - Milledgeville Number of Deficiencies during state Licensure Inspection - Milledgeville \n \n6,319 616 \n$162 $1,211 100.00% \n \n6,988 584 \n$342 $1,266 90.00% \n \n7,487 583 \n$300 $1,652 93.00% \n \n8,057 568 \n$502 $1,785 94.64% \n \n107 58% 13% $285.15 \n0 56 79 out of 82 217 94.85% 32.53% $316.22 \n0 \n \n118 66% 15% $335.96 \n0 56 80 out of 81 165 90.20% 28.75% $315.00 \n0 \n \n126 70% 15% $387.06 \n0 62 65 out of 70 149 94.48% 35.57% $359.00 \n0 \n \n120 67% 18% $365.19 \n1 52 74 out of 77 142 93.04% 38.02% $371.00 \n0 \n \n129 \n \n Program Performance Measures: \nNumber of VA criteria met (out of 66) - Milledgeville \nNumber of patients that rated the home good or excellent on a scale of 1 to 5 Milledgeville \n \nFY 2021 Actual \n65 \n \nFY 2022 Actual \n63 \n \nFY 2023 Actual \n60 \n \nFY 2024 Actual \n53 \n \n84 out of 117 \n \n81 out of 108 \n \n75 out of 103 \n \n83 out of 112 \n \nVeterans Benefits \nNumber of veterans in Georgia (per calendar year) \nTotal veterans compensation and pension dollars into Georgia (in Billions per calendar year) Veterans compensation and pension dollars per Georgia veteran (per calendar year) Number of schools and training establishments approved through the State Approving Agency Number of veterans per Veterans Field Service Office \nNumber of appeals hearings (per calendar year) \nNumber of Veterans Field Service Offices \n \n689,274 $4,383,902.00 \n$7,183,667 1,783 \n10,857 3,126 50 \n \n700,000 $4,400.00 $7,300,250 \n1,799 11,000 \n4,742 52 \n \n678,304 \n \n673,358 \n \n$3,900.00 $6,880,597.00 \n \n6,295,547 \n \n$7,200,000 \n \n1,821 \n \n2,186 \n \n17,086 \n \n19,000 \n \n800 \n \n653 \n \n55 \n \n53 \n \n130 \n \n Program Performance Measures: \nState Board of Workers' Compensation \nAdminister the Workers' Compensation Laws \nNumber of mediations held Percentage of Mediations that resulted in Settlement Number of Trial Hearings Percentage of cases disposed of within 60 days of hearing date Percentage of settlements resolved within 10 days of notice Number of Claims Received Number of Appealled Hearings Number of enforcement compliance inspections to Georgia employers Percentage of businesses investigated who were found in non-compliance Number of investigations of Fraud Number of Fraud Prosecutions \nBoard Administration (SBWC) \nNumber of Payments Processed Number of Audit Findings Employee Turnover Rate Average number of days to make a payment Percentage of payments made electronically \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \nFY 2024 Actual \n \n2,086 81.00% \n347 95.00% 95.01% 125,459 \n212 1,555 13.57% \n53 13 \n \n2,194 83.00% \n316 95.00% 89.74% 128,620 \n231 1,525 14.62% \n50 3 \n \n2,440 84.00% \n288 95.00% 54.00% 126,928 \n180 2,355 9.55% \n45 6 \n \n2,596 82.00% \n242 97.00% 83.31% 125,510 \n183 2,283 26.37% \n41 8 \n \n1,902 0 \n10.43% 2 \n95.0% \n \n1,524 0 \n12.61% 2 \n91.0% \n \n1,659 0 \n10.00% 2 \n90.4% \n \n1,602 0 \n5.83% 2 \n91.4% \n \n131 \n \n Program Performance Measures: \nGeorgia General Obligation Debt Sinking Fund \nGO Bonds Issued \nOutstanding Debt (in millions - includes GRB debt) Debt per Capita Debt as percent of personal income Ratio of annual debt service to prior year's treasury receipts Debt retired in 5 years (includes GRB debt) Debt retired in 10 years (includes GRB debt) Available Appropriation (Current Year) Annual debt service expenditures (State funds only) Percentage of debt service payments made in a timely manner Annual refunding savings (current year savings only) Number of new bond projects authorized Principal amount of new bonds authorized \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \nFY 2024 Actual \n \n$9,691.6 \n \n$10,203.5 \n \n$9,924.3 \n \n$9,593.9 \n \n$897 \n \n$935 \n \n$903 \n \n$831 \n \n1.6% \n \n1.6% \n \n1.5% \n \n1.4% \n \n4.35% \n \n3.91% \n \n3.43% \n \n3.33% \n \n41% \n \n40% \n \n40% \n \n41% \n \n72% \n \n69% \n \n69% \n \n70% \n \n$1,410,260,460 $1,710,254,359 $1,454,487,522 $1,255,355,464 \n \n$1,151,680,240 $1,548,168,086 $1,396,889,891 $1,205,350,973 \n \n100% \n \n100% \n \n100% \n \n100% \n \nNo refunding \n \nNo refunding \n \n$5,919,637 \n \n$5,439,717 \n \n115 \n \n95 \n \n65 \n \n96 \n \n$1,129,230,000 $983,135,000 $938,935,000 $702,720,000 \n \n132 \n \n Governor's O ce of \nPLANNING AND BUDGET \nTHE STA TE OF GEORGI A \n2 CAPITOL SQUARE SW | ATLANTA, GA 30334 | 404.656.3820 | OPB.GEORGIA.GOV \n \n "},{"id":"dlg_ggpd_1379192528-2025","title":"Fiscal year 2025 performance measure report.","collection_id":"dlg_ggpd","collection_title":"Georgia Government Publications","dcterms_contributor":["Georgia. Office of Planning and Budget, issuing body."],"dcterms_spatial":["United States, Georgia, 32.75042, -83.50018"],"dcterms_creator":null,"dc_date":["2025"],"dcterms_description":["FY 2014- contain actual program performance data for 2009/2012-","FY 2014 (Harvested on June 6, 2018 from opb.georgia.gov); title from PDF running title (Georgia Government Publications database, viewed May 16, 2023).","Fiscal year 2022 (Harvested on July 13, 2021 from opb.georgia.gov); (Georgia Government Publications database, viewed May 16, 2023)."],"dc_format":["application/pdf"],"dcterms_identifier":null,"dcterms_language":["eng"],"dcterms_publisher":["[Atlanta, Georgia] : [Georgia. Governor's Office of Planning and Budget]"],"dc_relation":null,"dc_right":["http://rightsstatements.org/vocab/InC/1.0/"],"dcterms_is_part_of":null,"dcterms_subject":["Government productivity--Georgia--Evaluation--Statistics--Periodicals.","State governments--Georgia--Evaluation--Statistics--Periodicals.","Government productivity--Evaluation","State governments--Evaluation","Georgia","Georgia Government Documents--Serial"],"dcterms_title":["Fiscal year 2025 performance measure report."],"dcterms_type":["Text"],"dcterms_provenance":["University of Georgia. Map and Government Information Library"],"edm_is_shown_by":["https://dlg.galileo.usg.edu/do:dlg_ggpd_1379192528-2025"],"edm_is_shown_at":["https://dlg.galileo.usg.edu/id:dlg_ggpd_1379192528-2025"],"dcterms_temporal":null,"dcterms_rights_holder":null,"dcterms_bibliographic_citation":null,"dlg_local_right":null,"dcterms_medium":["state government records"],"dcterms_extent":null,"dlg_subject_personal":null,"iiif_manifest_url_ss":null,"dcterms_subject_fast":null,"fulltext":"PERFORMANCE MEASURES REPORT \nFiscal Year 2025 \nGOVERNOR'S OFFICE OF PLANNING AND BUDGET \n \n FY 2025 Performance Measure Report \nThe Office of Planning and Budget publishes performance measures annually. For the FY 2025 budget cycle, agencies reported actual program performance data for FY 2020 through FY 2023 for workload, efficiency, and outcome measures. Measuring performance in these three areas helps state decision makers and agency stakeholders understand how well programs are operating and whether they are achieving their intended purpose. Measures in this report are organized by both agency and program. \nThe statistics in this report are included as they were entered by the agency or in consultation with the agency. As such, any questions regarding a specific performance measure should be directed to the respective agency. \n \n Table of Contents \nCourt of Appeals, FY 2025...................................................................................................................................1 Supreme Court, FY 2025......................................................................................................................................2 State Accounting Office, FY 2025........................................................................................................................3 Department of Administrative Services, FY 2025................................................................................................5 Department of Agriculture, FY 2025....................................................................................................................9 Department of Banking and Finance, FY 2025..................................................................................................11 Department of Behavioral Health and Developmental Disabilities, FY 2025....................................................12 Department of Community Affairs, FY 2025.....................................................................................................17 Department of Community Health, FY 2025.....................................................................................................21 Department of Corrections, FY 2025..................................................................................................................27 Department of Community Supervision, FY 2025.............................................................................................30 Department of Defense, FY 2025.......................................................................................................................33 Department of Driver Services, FY 2025...........................................................................................................35 Bright from the Start: Georgia Department of Early Care and Learning, FY 2025...........................................38 Department of Economic Development, FY 2025.............................................................................................40 Department of Education, FY 2025....................................................................................................................42 Employees' Retirement System of Georgia, FY 2025........................................................................................50 State Forestry Commission, FY 2025.................................................................................................................51 Office of the Governor, FY 2025........................................................................................................................52 Department of Human Services, FY 2025..........................................................................................................57 Commissioner of Insurance, FY 2025................................................................................................................65 Georgia Bureau of Investigation, FY 2025.........................................................................................................67 Department of Juvenile Justice, FY 2025...........................................................................................................70 Department of Labor, FY 2025...........................................................................................................................72 Department of Law, FY 2025.............................................................................................................................73 Department of Natural Resources, FY 2025.......................................................................................................74 State Board of Pardons and Paroles, FY 2025....................................................................................................77 State Properties Commission, FY 2025..............................................................................................................79 Georgia Public Defender Council, FY 2025.......................................................................................................80 Department of Public Health, FY 2025..............................................................................................................81 Department of Public Safety, FY 2025...............................................................................................................86 Public Service Commission, FY 2025................................................................................................................90 Board of Regents of the University System of Georgia, FY 2025.....................................................................91 Department of Revenue, FY 2025.................................................................................................................... . 99 Secretary of State, FY 2025..............................................................................................................................103 Georgia Student Finance Commission, FY 2025.............................................................................................107 Teachers Retirement System, FY 2025............................................................................................................113 Technical College System of Georgia, FY 2025..............................................................................................114 Department of Transportation, FY 2025...........................................................................................................117 Department of Veterans Service, FY 2025.......................................................................................................121 State Board of Workers' Compensation, FY 2025............................................................................................123 Georgia General Obligation Debt Sinking Fund, FY 2025..............................................................................124 \n \n (This page intentionally left blank) \n \n Program Performance Measures: \nCourt of Appeals \nCourt of Appeals \nAppellate Filings \nCases Disposed \nRevenue from Appellate Court Fees \nAverage caseload per judge for cases filed \nAverage caseload per judge for cases disposed \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \n2,876 3,141 $369,380.18 \n192 209 \n \n2,526 2,752 $384,839.00 \n168 183 \n \n2,663 2,510 $399,719.77 \n167 178 \n \n2,502 2,485 $387,010.00 \n167 166 \n \n1 \n \n Program Performance Measures: \nSupreme Court \nSupreme Court of Georgia \nAppellate filings \nRevenue from Appellate Court fees \nAverage Caseload per Justice for cases filed \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \n1,655 $164,136.49 \n1,655 \n \n1,374 $154,239.41 \n1,374 \n \n1,328 $160,001.29 \n1,328 \n \n1,227 $154,108.32 \n1,227 \n \n2 \n \n Program Performance Measures: \nState Accounting Office \nFinancial Systems \nCustomers/users supported by Human Capital Management (HCM) \nCustomers supported by Financials \nCustomer support tickets generated \nCustomer support tickets closed \nFinancial issues responded to, diagnosed, and resolved within Service Level Agreement parameters Human Capital Management issues responded to, diagnosed, and resolved within Service Level Agreement parameters \nShared Services \nAgencies participating in Payroll Shared Services Center (PSSC) \nEmployees paid through Payroll Shared Services Center (PSSC) \nAgencies participating in Concur \nTravel reimbursements processed \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \n79,653 85,600 52,284 52,163 95.7% 94.6% \n \n75,726 91,793 40,882 40,744 96.0% 96.9% \n \n73,811 96,247 45,129 45,009 97.3% 98.1% \n \n75,536 102,185 \n48,525 48,502 97.49% 96.89% \n \n20 10,654 \n64 102,690 \n \n25 14,769 \n69 34,409 \n \n26 14,251 \n71 68,150 \n \n26 12,238 \n71 96,205 \n \nStatewide Accounting and Reporting \nDays from prior fiscal year end to publish the Annual Comprehensive Financial Report (ACFR) \nDays from prior fiscal year end to publish the Budgetary Compliance Report (BCR) \nSubmit Annual Schedule of Expenditures of Federal Awards (SEFA) within 60 days of Annual Comprehensive Financial Report (ACFR) (1=Meet; 2=Did Not Meet) \n \n183 \n \n262 \n \n208 \n \n250 \n \n150 \n \n164 \n \n175 \n \n183 \n \n1 \n \n1 \n \n1 \n \n1 \n \n3 \n \n Program Performance Measures: \nState Accounting Office: Attached Agencies \nState Ethics Commission \nNumber of existing cases on July 1 \nNumber of complaints received \nNumber of action initiated by Commission staff \nNumber of cases resolved under 2 years old \nNumber of cases resolved older than 2 years \nGeorgia State Board of Accountancy \nIndividual CPA renewals processed \nCPA firm renewals processed \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \n187 \n \n191 \n \n123 \n \n149 \n \n65 \n \n16 \n \n48 \n \n25 \n \n19 \n \n9 \n \n90 \n \n81 \n \n147 \n \n36 \n \n29 \n \n66 \n \n130 \n \n57 \n \n34 \n \n56 \n \n20,665 \n \n189 \n \n20,263 \n \n365 \n \n1,713 \n \n222 \n \n1,505 \n \n382 \n \n4 \n \n Program Performance Measures: \nDepartment of Administrative Services \nCertificate of Need Appeal Panel \nNumber of Certificate of Need appeals filed \nNumber of Certificate of Need hearings held \nNumber of Certificate of Need appeals held resulting in a reversed decision \nAmount of filing fees collected \nNumber of filing appellant parties \nAverage number of hours spent per appeal \nAverage number of days to issue a decision on a CON appeal \nDepartmental Administration (DOAS) \nNumber of enterprise-wide contract award protests \nNumber of training opportunities offered to employees \nPercentage of employees successfully completing training/professional development Number of service center tickets \nPercent of successfully resolved tickets \nNumber of audit findings \nAgency turnover rate \nNumber of payments processed \nPercentage of payments processed electronically \nFleet Management \nNumber of active assets enrolled in the state's fleet \nProportion of active state assets enrolled in the motor vehicle maintenance program Number of safety trainings completed following \"Report My Driving\" calls from constituents Average preventative maintenance costs for participating vehicles \nNumber of active state assets enrolled in the motor vehicle maintenance program \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \n21 3 0 \n31,500 21 \n12.86 207.66 \n \n10 10 \n4 27,000 \n18 86.75 297.50 \n \n7 1 6 19,500 13 88.40 268.90 \n \n5 1 0 40,500 7 63.98 124.5 \n \n49 1,890 100.00% 33,839 100.00% \nN/A 9.10% 5,380 89.70% \n \n61 2,032 100.00% 54,462 100.00% \n0 10.38% \n4,630 87.00% \n \n47 3,562 100.00% 51,190 100.00% \n0 16.90% \n3,462 84.80% \n \n34 3,804 100.00% 34,698 91.00% \n0 21.70% \n3,926 84.90% \n \n18,538 97.76% \n436 $252.00 \n18,212 \n \n17,454 99.93% \n273 $238.00 \n17,396 \n \n17,567 99.00% \n273 $246.00 \n17,590 \n \n18,230 99.00% \n360 $308.00 \n17,439 \n \n5 \n \n Program Performance Measures: \nHuman Resources Administration \nNumber of active benefit-eligible executive branch state employees in the Enterprise Resource Planning system \nProportion of eligible state employees enrolled in an employee-paid Flexible Benefit offering Proportion of positive evaluations for customer service on Flexible Benefit offerings Employee customers' overall satisfaction with the Benefits Operations Center \nEmployees or candidates identified for risk based on results of the Drug Testing program Number of applications submitted to job requisitions through Team Georgia Careers Number of jobs posted through Team Georgia Careers \nNumber of state entities using Team Georgia Careers platform for job vacancy posting and applicant tracking \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \n46,510 88.32% 86.75% 86.75% \n270 426,515 \n9,680 84 \n \n42,938 88.60% 86.40% 86.40% \n225 252,703 \n10,805 86 \n \n42,006 87.58% 89.25% 89.25% \n252 214,995 \n14,336 88 \n \n43,471 84.90% 87.50% 87.50% \n364 261,059 \n13,021 89 \n \nRisk Management \nNumber of claims accepted for review under the Workers Compensation, Liability, and Property programs Percent of cases settled without litigation \nNumber of unemployment claims filed \nNumber of claims accepted for review under the Cyber Insurance program \nProportion of active Worker's Compensation claims that include lost time costs \nProportion of Liability claims that are tort claims \nProportion of Liability claims that are broad form claims \nNumber of claims settled from Worker's Compensation claims \nNumber of claims settled from Subsequent Injury Trust Fund claims \nNumber of settlements reached from Ante Litem Notices \n \n11,318 80.00% \n7,333 4 \n31% 88% 12% \n0 0 28 \n \n10,671 86.00% \n3,697 2 \n53% 89% 11% \n0 6 45 \n \n10,379 81.00% \n2,488 1 \n36% 88% 12% 155 \n4 30 \n \n10,782 84.00% \n4,958 1 \n29% 89% 12% 613 \n2 19 \n \nState Purchasing \nAmount of state entity spend through the Purchasing Card program reviewed under the continuous monitoring function \nProportion of state entity Chief Procurement Officers that are certified purchasers \nEstimated amount of cost savings/avoidance from recently completed new or renewal Statewide contracts \nNumber of agencies using the Team Georgia Marketplace application for their procurement processes \nNumber of statewide contracts \n \n$65,100,000 90% \n$8,677,500 \n \n$54,659,969 95% \n$12,230,952 \n \n$59,942,480 95% \n$10,390,440 \n \n$62,379,582 97% \n$9,809,790 \n \n58 \n \n60 \n \n62 \n \n62 \n \n77 \n \n77 \n \n80 \n \n84 \n \n6 \n \n Program Performance Measures: \nNumber of state, local and supplier training participants for the state purchasing program Percentage of agency contracts completed within six months \nAmount of annual rebate generated by the p-card program \n \nFY 2020 Actual \n5,941 \n42.00% \n3,900,395 \n \nFY 2021 Actual \n11,706 \n62.00% \n3,682,580 \n \nFY 2022 Actual \n13,214 \n72.40% \n4,487,815 \n \nFY 2023 Actual \n14,452 \n60.00% \n5,171,220 \n \nSurplus Property \nAmount of sales in the State Surplus Property program \nProportion of State Surplus Property transactions that are redistributed \nAmount of funds returned to state entities from sales in the State Surplus Property program Proportion of surplus property transactions redistributed to state agencies \nProportion of surplus property transactions redistributed to eligible local governments and nonprofits Number of annual property transactions received \nAverage turnaround period for disposal \n \n$4,251,972 7.64% \n$2,518,535 3.40% 1.80% 7,125 N/A \n \n$7,550,541 11.00% \n$4,736,796 1.80% 5.30% 7,289 N/A \n \n$8,094,489 9.30% \n$5,197,062 5.20% 1.30% 7,355 N/A \n \n$7,040,118 9.20% \n$5,684,563 5.80% 1.30% 8,138 N/A \n \n7 \n \n Program Performance Measures: \nDepartment of Administrative Services: Attached Agencies \nOffice of State Administrative Hearings \nNumber of cases filed \nNumber of cases per judge \nAverage cost per case \nNumber of cases filed with the tax tribunal \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \n34,437 2,870 \n$168.00 485 \n \n27,971 2,664 \n$202.00 434 \n \n29,344 2,668 \n$192.00 568 \n \n31,571 3,157 \n$188.00 404 \n \nOffice of the State Treasurer \nNumber of Transactions in the statewide merchant card contract \nAmount by which the return on the state general obligation bond portfolio exceeds the return on Georgia Fund 1 in basis points The number of entities that had bank accounts and services evaluated \n \n10,686,680 0.59 14 \n \n10,111,197 0.04 15 \n \n13,477,414 0.26 11 \n \n16,286,711 -0.20 12 \n \nPayments to Georgia Aviation Authority \nNumber of hours flown, public safety hours, natural resource hours, and passenger transportation hours Percentage of allotted flight hours utilized \nNumber of flights scheduled annually \nNumber of private flight vendors utilized \n \n275 64% 148 \n3 \n \n198 44% \n75 3 \n \n378 85% 174 \n3 \n \n327 73% 101 \n3 \n \nPayments to Georgia Technology Authority \nNumber of telephone calls placed to the \"1-800-Georgia\" call center requesting assistance Average wait time for 1-800-Georgia telephone calls \nProportion of agencies compliant with STARR report \nNumber of unique visits to Georgia.gov website \nAverage time for GETS service desk incident resolution \nNumber of projects reviewed by Critical Projects Review Panel \nAverage dollar amount of projects reviewed by Critical Projects Review Panel \nNumber of projects reviewed by Large IT Project Executive Decision-Making Board Average dollar amount of projects reviewed by Large IT Project Executive Decision-Making Board \n \n336,584 \n \n274,322 \n \n117,652 \n \n131,444 \n \n64 seconds \n \n137 seconds \n \n5 seconds \n \n29 seconds \n \n0.95 \n \n0.88 \n \n0.77 \n \n0.71 \n \n8.5 million \n \n11.6 million \n \n8.8 million \n \n12 million \n \n7.62 \n \n5.31 \n \n9.08 \n \n2.36 \n \n20 \n \n21 \n \n20 \n \n25 \n \n$16,974,583 \n \n$17,084,962 \n \n$15,961,915 $17,772,172.62 \n \n2 \n \n0 \n \n0 \n \n0 \n \n$92,071,611 \n \n$0 \n \n$0 \n \n$0 \n \n8 \n \n Program Performance Measures: \nDepartment of Agriculture \nConsumer Protection \nNumber of establishments inspected. \nPercentage of establishments out of compliance warranting follow-up inspection \nNumber of violative samples from regulated food products \nPercentage of non-compliant establishments found to be compliant at follow-up inspection Percentage of inspections completed \nPercentage of food establishments inspected for regulatory compliance \nPercentage of fuel establishments inspected for regulatory compliance (based on an 18 month inspection cycle) Percentage of companion animal establishments inspected for regulatory compliance \nDepartmental Administration (DOA) \nPercentage of calls answered in call centers \nPercentage of IT tickets completed within 48 hours of being submitted \nProgram turnover rate \nNumber of audit findings \nNumber of licenses issued \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \n143,486 19.17% \n271 71.78% 90.83% 65.00% 89.00% 59.00% \n \n147,610 13.28% \n36 75.14% 78.11% 60.00% 77.00% 55.00% \n \n11,064 12.53% \n1 100.00% 100.00% 100.00% \n94.00% N/A \n \n107,683 10.11% \n62 76.00% 75.00% 64.00% 89.00% 59.00% \n \n94.78% 93.00% 18.70% \nN/A 71,045 \n \n95.30% 93.75% 11.83% \nN/A 75,895 \n \n96.47% 97.00% 11.37% \nN/A 77,136 \n \n96.35% 99.00% 19.11% \nN/A 78,384 \n \nMarketing and Promotion \nNumber of Georgia Grown participants \nPercentage of total Farmers Market space leased to vendors \nNumber of farmers, retailers, and wholesalers utilizing the Atlanta Farmers Market Percentage increase in total users of the Atlanta Farmers' Market \n \n1,363 100% 31,106 0.00% \n \n1,467 100% 29,955 0.00% \n \n1,520 100% 25,337 0.00% \n \n1,480 100% 23,965 0.00% \n \nPoultry Veterinary Diagnostic Labs \nNumber of avian influenza tests provided to poultry growers and hobbyists \nNumber of samples submitted to the poultry lab network for diagnostic testing \nNumber of reported diseases tested using monitoring standards \nNumber of tests performed \n \n365,385 62,174 15 \n1,429,581 \n \n366,598 60,249 15 \n1,427,898 \n \n405,005 63,663 15 \n1,547,140 \n \n471,098 64,094 15 \n1,631,774 \n \n9 \n \n Program Performance Measures: \nDepartment of Agriculture: Attached Agencies \nPayments to Georgia Agricultural Exposition Authority \nNumber of visitors to the National Fair \nPercentage of total expenditures funded through self-generated funds \nGross fair revenues \nGross event revenues \nAmount in capital reserves \nNumber of visitors (fair and non-fair per calendar year) \nUtilization rate \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \n565,533 90.90% $6,983,622 $2,265,306 $1,278,336 1,032,019 100.00% \n \n0 60.70% $3,817,712 $3,389,613 $354,052 \n0 100.00% \n \n485,758 91.10% $7,606,027 $5,243,682 $6,110,045 1,017,541 100.00% \n \n543,120 94.00% $8,426,447 $5,166,760 $6,038,603 1,022,580 100.00% \n \nState Soil and Water Conservation Commission \nAmount of electronic payments processed \nNumber of audit findings \nNumber of Georgia Soil and Water Conservation Commission/United States Department of Agriculture watershed dams maintained Number of agricultural irrigation systems audited for application uniformity \nNumber of Georgia Soil and Water Conservation/United States Department of Agriculture watershed dams rehabilitated to meet safe dam criteria and to provide continued flood control Number of million gallons of potential water saved by mobile irrigation lab contracted audits Number of individuals certified or recertified in erosion and sedimentation control \nNumber of erosion control plans reviewed \nNumber of agricultural acres protected and benefited by conservation plans \nNumber of citizens educated through district sponsored events \nAgency Turnover Rate \nPercentage of state funds as compared to agency total funds. \nAverage cost per plan to review an erosion control plan by Georgia Soil and Water Conservation Commission staff \n \n61.00% 0 \n183 0 \n24 0.0 8,548 4,256 154,325 368,000 16.00% 18.00% $58.63 \n \n44.00% 0 \n200 0 \n25 0.0 10,386 4,441 193,485 331,000 11.00% 73.00% $65.98 \n \n43.00% 0 \n255 0 \n25 0.0 12,380 3,710 248,184 413,750 5.00% 80.00% $109.25 \n \n42.00% 0 \n305 0 \n27 0.0 10,559 3,234 252,506 679,000 17.00% 83.00% $69.91 \n \n10 \n \n Program Performance Measures: \nDepartment of Banking and Finance \nDepartmental Administration (DBF) \nPercentage of fees and fines submitted electronically \nAgency turnover rate \nNumber of audit findings \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \n98% 10% \n0 \n \n99% 14% \n0 \n \n99% 12% N/A \n \n99% 15% \n0 \n \nFinancial Institution Supervision \nAverage examination turnaround time for bank and credit union examinations (in calendar days) Average report turnaround time for bank and credit union examinations (in calendar days) Number of examinations conducted of state-chartered banks and credit unions \nNumber of formal administrative actions outstanding for banks and credit unions \nPercentage of problem banks that showed improvement at their next examination \n \n51 29 75 \n5 59% \n \n52 24 83 \n5 30% \n \n52 27 88 \n5 50% \n \n57 31 66 \n7 50% \n \nNon-Depository Financial Institution Supervision \nNumber of risk-based examinations and investigations conducted \nNumber of administrative actions issued to licensed and unlicensed entities \nAverage number of calendar days required to process a mortgage broker, mortgage lender, or mortgage loan originator license Average number of calendar days required to process a Money Service Business license or registration Number of approved licensees \nNumber of new applications \nNumber of exams completed \n \n234 144 \n2 9 20,597 6,373 289 \n \n242 375 \n2 7 28,288 13,224 253 \n \n204 361 \n2 4 34,411 13,299 217 \n \n236 420 20* 49* 28,506 7,035 198 \n \n*Starting in FY 2023, DBF began tracking from the date an application is first submitted as opposed to the date when all necessary items to complete the application have been submitted. \n \n11 \n \n Program Performance Measures: \nDepartment of Behavioral Health and Developmental Disabilities \nAdult Addictive Diseases Services \nNumber of clients served in community-based detoxification and crisis services \nNumber of clients served in community-based treatment \nNumber of clients served in recovery services \nPercentage of clients discharged from crisis or detoxification programs who receive follow-up behavioral health services within 14 days Percentage of clients not returning for new services within 90 days of discharge \nPercentage of women successfully completing treatment in the Women's Treatment and Recovery Support Program (formerly Ready for Work program) Percentage of clients active in treatment 90 days after beginning non-crisis stabilization services \nAdult Developmental Disabilities Services \nPersons served in community-based adult developmental disabilities services \nNumber of persons receiving supported employment \nAverage Mobile Crisis Team response time (in minutes) \nAverage cost per New Options Waiver \nNumber of Georgia consumers on waiting list for waivers as of June 30 \nNumber of developmental disabilities consumers transitioned from Georgia's state hospitals to the community Average cost per Comprehensive Supports Waiver \nAverage cost per Comprehensive Supports Waiver to transition a person from a State Psychiatric Hospital Number of individuals transitioned from the waiver planning list into waiver services Percent of individuals on waiting list who received non-waiver services as of June 30 Number of individuals on waiting list who received non-waiver services as of June 30 \nAdult Forensic Services \nPercentage of incompetent to stand trial clients completing restoration who were opined to be competent Number of adult outpatient evaluations completed: pretrial, incompetent to stand trial, and civil commitment Number of adult inpatient evaluations completed: pretrial, incompetent to stand trial, and civil commitment \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \n8,006 50,625 17,584 25.00% 71.00% 31.00% 31.00% \n \n10,138 49,068 63,772 4.00% 76.00% 32.00% 31.11% \n \n8,003 48,142 23,508 24.00% 77.10% 29.00% 31.45% \n \n8,197 47,018 32,125 28.00% 77.00% 29.00% 32.00% \n \n15,345 1,081 57 \n$14,005 6,395 17 \n$72,847 $78,679.00 \n704 20.25% \n1,295 \n \n15,133 1,071 70 \n$11,479 7,328 12 \n$72,386 $59,460.00 \n477 16.60% \n1,324 \n \n16,248 1,854 86 \n$12,769 7,155 8 \n$74,084 $19,445.00 \n525 29.00% \n2,075 \n \n16,409 1,950 86 \n$14,306 7,157 7 \n$78,684 $26,806.75 \n756 29.00% \n2,082 \n \n84% 3,017 1,228 \n \n79% 2,366 \n938 \n \n79% 2,763 \n812 \n \n87% 2,885 \n889 \n \n12 \n \n Program Performance Measures: \nNumber of individuals declared incompetent to stand trial who completed restoration \nMedian length of stay in years of civilly committed ISTS and NGRIs in state hospital on last day of fiscal year \nPercentage of long-term forensic clients who are discharged \nNumber served in community integration home and supervised apartments \nNumber of forensic individuals on conditional release being monitored by DBHDD on June 30 \nPercentage of long-term discharges readmitted to hospital within 180 days of discharge or conditional release \nPercentage of pretrial evaluations completed within 45 days of court order \n \nFY 2020 Actual \n716 \n3.4 \n21% \n146 \n334 \n12% \n31% \n \nFY 2021 Actual \n432 \n3.4 \n18% \n147 \n315 \n14% \n39% \n \nFY 2022 Actual \n410 \n3.4 \n15% \n133 \n310 \n11% \n28% \n \nFY 2023 Actual \n445 \n4.2 \n16% \n126 \n267 \n11% \n15% \n \nAdult Mental Health Services \nNumber of adult mental health consumers served in state facilities \nNumber of adult mental health consumers served in community \nNumber of persons receiving peer services \nPercentage of adult mental health consumers served in state facilities \nPercentage of homeless individuals in adult community mental health services who obtain stable housing while enrolled in services Average response time for Mobile Crisis Response services (in minutes) \nPercentage of people enrolled in supportive employment who are competitively employed Number of adult mental health consumers who received crisis services \nPercentage of Assertive Community Treatment (ACT) clients admitted to psychiatric hospitals \nChild and Adolescent Addictive Diseases Services \nNumber of youth served by Core Services providers \nNumber of youth served in Clubhouse Recovery Support Services \nNumber of youth served in Intensive Residential Treatment (IRT) \nPercentage of youth who experience a reduction in alcohol and/or substance abuse while in treatment Percentage of patients admitted to an IRT program within 30 days of screening \n \n2,073 127,533 \n4,238 1.60% 48.00% \n66 30.00% 21,295 11.00% \n \n1,813 132,329 \n3,706 1.40% 47.10% \n70 33.90% 22,401 \n4.40% \n \n1,298 116,145 \n3,483 1.10% 45.60% \n83 36.40% 21,873 \n4.60% \n \n1,178 113,661 \n3,395 1.03% 42.50% \n78 33.60% 23,500 \n5.10% \n \n305 309 \n86 10% 73% \n \n177 234 \n69 44% 93% \n \n115 224 \n53 29% 83% \n \n127 316 \n41 57% 73% \n \nChild and Adolescent Developmental Disabilities \nPersons served in community-based child and adolescent developmental disabilities programs \n \n4,579 \n \n3,008 \n \n3,256 \n \n3,205 \n \n13 \n \n Program Performance Measures: \nNumber of children and adolescents receiving family support services \nPercentage of first time family support services recipients who were children or adolescents \n \nFY 2020 Actual \n4,380 \n4.12% \n \nFY 2021 Actual \n2,835 \n5.76% \n \nFY 2022 Actual \n2,732 \n58.80% \n \nFY 2023 Actual \n3,125 \n48.30% \n \nChild and Adolescent Forensic Services \nNumber of evaluations completed on juveniles in juvenile or superior court \nNumber of children and adolescent forensic evaluators \nPercentage of juvenile court evaluations completed within 30 days of receipt of the court order Number of juveniles who received competency restoration services from DBHDD \n \n1,338 15 \n41% 111 \n \n1,095 15 \n44% 74 \n \n1,363 12 \n18% 114 \n \n1,431 14 \n13% 117 \n \nChild and Adolescent Mental Health Services \nNumber of youth served by Psychiatric Residential Treatment Facility (PRTF) providers Number of Mental Health Clubhouse Recovery Support Service members \nNumber of youth served in community-based services \nNumber of clients served in crisis service activity \nAverage length of stay at PRTF \n30-day Crisis Stabilization Unit (CSU) readmission rate \nCSU utilization rate \n \n127 2,021 14,139 2,011 \n109 4.7% 40.00% \n \n89 1,005 11,173 1,814 \n119 6.2% 25.40% \n \n61 1,067 10,553 1,868 \n131 4.8% 87.50% \n \n46 1,064 10,038 1,869 \n149 6.2% 28.20% \n \nDepartmental Administration (DBHDD) \nNumber of class hours of training delivered to DBHDD staff \nPercentage of accounts payable-contract payment requests entered into PeopleSoft within 3 business days of the request being submitted to DBHDD accounts payable Number of hours of training delivered to DBHDD service providers \nNumber of provider audits conducted \nNumber of provider audit findings \nNumber of internal audit findings \nAgency turnover rate \n \n142,723 98% 825 642 435 28 29% \n \n118,973 98% 484 528 375 38 34% \n \n128,737 98% 619 480 277 28 37% \n \n150,367 98% 333 528 375 38 26% \n \nDirect Care Support Services \nNumber of face-to-face admission evaluations performed by the state hospitals \n \n3,900 \n \n2,885 \n \n1,881 \n \n1,909 \n \n14 \n \n Program Performance Measures: \nPercentage of admission evaluation referrals to state hospitals that receive a disposition (acceptance or denial) response within 4 hours of a completed referral Percentage of people who present for admission evaluation at a state hospital whose admission was avoided as a result of their being served in a DBHDD hospital 23 hour observation program Number of maintenance work orders submitted \nPercent of maintenance orders completed within 7 days \n \nFY 2020 Actual \n79.13% \n70.00% \n25,886 \n93.0% \n \nFY 2021 Actual \n82.83% \n52.10% \n13,809 \n85.90% \n \nFY 2022 Actual \n90.47% \n56.40% \n13,265 \n87.15% \n \nFY 2023 Actual \n87.88% \n61.70% \n11,247 \n89.10% \n \nSubstance Abuse Prevention \nNumber of persons served in community-based prevention programs Percentage of people served by evidence-based programs Percentage of adults 18-24 who report binge drinking in the past month Number of teens served at Prevention Clubhouses Number of teens attending the Georgia Teen Institute Number of persons who called the HODAC Helpline Percentage of provider assistance requests resolved within 30 days Number of businesses with Drugs Don't Work certification \n \n315,510 100% \n22.00% 126 358 N/A 93% \n7,324 \n \n155,255 99% \n23.60% 85 \n312 N/A 98% 7,144 \n \n71,197 94% \n22.60% 86 \n104 N/A 94% 6,885 \n \n65,482 78% \n20.20% 95 \n100 N/A 92% 7,060 \n \n15 \n \n Program Performance Measures: \nDepartment of Behavioral Health and Developmental Disabilities: Attached Agencies \nGeorgia Council on Developmental Disabilities \nNumber of people who participated in Council-supported activities \nPercentage of people with developmental disabilities who report increasing their self-advocacy after participation in Council-supported activities Number of policy or statute changes effected \nAnnual student enrollment in Inclusive Post-Secondary Education \nNumber of students involved in Project Search \nNumber of businesses involved in Project Search \nPercentage of family members who report increasing their self-advocacy after participation in Council-supported activities \nSexual Offender Risk Review Board \nNumber of cases completed by each evaluator each month \nNumber of sexual offender cases leveled/completed \nAverage amount of time it takes to complete each case (in hours) \nAverage number of classification letters sent out per year \nPercentage of cases in backlog per year \nAverage amount of cases received per month \nAverage amount of cases voted on per board meeting \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \n40,503 N/A 2 136 135 24 N/A \n \n11,409 N/A 4 128 142 29 N/A \n \n22,263 N/A 3 136 106 27 N/A \n \n13,212 N/A 4 146 108 28 N/A \n \n20.0 955 4.3 755 75% 161 90.0 \n \n15.0 733 5.8 596 77% 121 50.0 \n \n15.0 903 5.8 511 70% 138 43.0 \n \n16.0 1,581 \n5.8 750 62% 158 63.0 \n \n16 \n \n Program Performance Measures: \nDepartment of Community Affairs \nBuilding Construction \nNumber of building code clarifications/technical assistance provided to public and private sector customers per consultant \nNumber of building insignias issued \nNumber of State Minimum Standard Codes reviewed, amended, and adopted by the State \n \nFY 2020 Actual \n1,452 7,570 \n11 \n \nFY 2021 Actual \n1,414 11,018 \n8 \n \nFY 2022 Actual \n1,511 8,190 \n6 \n \nFY 2023 Actual \n1,639 10,321 \n7 \n \nCoordinated Planning \nPercentage of local comprehensive plans and similar reviews completed within designated 30-day timeframe Number of plans reviewed \nAverage number of days to review local comprehensive plans \nPlan Implementation Rate: Percentage of local government work program items actually implemented \n \n93.43% 137 14 \n53.20% \n \n91.26% 183 22 \n53.26% \n \n95.51% 245 19 \n54.01% \n \n97.93% 241 11 \n53.29% \n \nDepartmental Administration (DCA) \nNumber of audit findings Number of rental assistance checks mailed out Number of payments processed Percentage of payments processed electronically Average number of days to process payments Employee turnover rate Number of employment recruitments Total value of grants processed Number of IT service requests Percentage of IT service requests closed on time (2 business days or less) \n \n1 \n \n0 \n \n0 \n \n1 \n \n32,093 \n \n31,264 \n \n30,687 \n \n28,448 \n \n119,252 \n \n102,501 \n \n133,072 \n \n178,062 \n \n97.07% \n \n86.17% \n \n88.76% \n \n90.00% \n \n11 \n \n9 \n \n10 \n \n14 \n \n13.64% \n \n14.00% \n \n27.27% \n \n13.65% \n \n63 \n \n106 \n \n159 \n \n109 \n \n$186,525,798 $131,630,036 $327,958,521 $258,756,379.45 \n \n5,693 \n \n6,468 \n \n7,087 \n \n6,153 \n \n67.43% \n \n72.75% \n \n73.80% \n \n78.70% \n \nFederal Community and Economic Development Programs \nPercentage of member slots filled \nNumber of hours served \nPercentage of earned Education Awards \nNumber of member slots filled \n \n92.56% 532,166 74.23% \n485 \n \n96.77% 295,298 72.30% \n540 \n \n81.50% 440,686 78.50% \n474 \n \n68.70% 672,507 74.80% \n484 \n \n17 \n \n Program Performance Measures: \nNumber of persons who benefit from local government community development activities financed through the state Community Development Block Grant program Percentage of Community Development Block Grant project recipients who are low to moderate income pursuant to the national objective \nAmount of private investment leveraged for Appalachian Regional Commission economic development projects \n \nFY 2020 Actual \n17,978 \n91.19% \n$149,109,000 \n \nFY 2021 Actual \n19,721 \n80.51% \n$3,723,410 \n \nFY 2022 Actual \n682,986 \n97.95% \n$4,010,151 \n \nFY 2023 Actual \n12,425 \n83.84% \n$5,856,956 \n \nHomeownership Programs \nNumber of people who receive pre-purchase, post purchase, or foreclosure prevention counciling Georgia Dream foreclosure rates \nPercent of Georgia Dream applicants qualifying for loans \nPercent of lending capacity obligated \nMedian household income for Georgia Dream participants \nNumber of families that purchased homes under the Georgia Dream initiative \nTotal amount of loans and assistance issued \nMedian home price purchased by Georgia Dream applicant \n \n8,771 0.23% 61.00% 53.00% $52,126 1,626 $234,502,947 $150,645 \n \n8,248 \n \n10,995 \n \n9,769 \n \n0.12% \n \n0.14% \n \n0.15% \n \nN/A \n \n68.00% \n \n68.00% \n \n51.00% \n \n52.00% \n \n44.00% \n \n$52,439 \n \n$54,821 \n \n$60,065 \n \n974 \n \n697 \n \n584 \n \n$148,349,940 $130,076,380 $110,817,654 \n \n$157,891 \n \n$178,604 \n \n$202,017 \n \nRegional Services \nNumber of Team Georgia resource consultations \nNumber of Georgia Academy for Economic Development sessions held \nInformation distribution/gathering activities for Georgia Housing Search, Project Homeless Count and other programs Number of Planning and Economic Development workshops conducted \nNumber of Planning and Economic Development workshop participants registered Number of Georgia Academy for Economic Development graduates \n \n2,160 29 \n2,106 4 \n137 290 \n \n2,160 5 \n2,160 42 \n800 108 \n \n2,160 17 \n2,160 32 \n1,018 420 \n \n2,160 19 \n2,160 36 \n1,425 525 \n \nRental Housing Programs \nNumber of housing choice vouchers under contract \nSection Eight management assessment program rating \nNumber of Georgia residents served \nNumber of jobs created (based on National Homebuilders model of 1.5 jobs per unit) Number of Section 8 housing inspections conducted per inspector annually \n \n12,961 100.00% \n25,266 16,478 \nN/A \n \n12.538 100.00% \n23,308 15,201 18,563 \n \n11,767 100.00% \n24,102 16,068 16,786 \n \n11,465 81.00% 19,893 \n9,946 19,495 \n \n18 \n \n Program Performance Measures: \nAverage number of days to get an approval candidate into Section 8 housing \nDollar value of tax credits per affordable housing unit created \n \nFY 2020 Actual \nN/A \nN/A \n \nFY 2021 Actual \n60 \n$8,425 \n \nFY 2022 Actual \n60 \n$11,059 \n \nFY 2023 Actual \n90 \n$13,388 \n \nResearch and Surveys \nPercentage of cities and counties meeting all state reporting requirements \nNumber of local governments and authorities to whom technical accounting/financial technical assistance is made available by phone, email, and onsite Number of city/county Report of Local Government Finances Reports Government Management Indicators surveys processed within 10 business days Percent of local governments and authority in compliance with local finance and indebtedness report Number of fiscal notes performed \nNumber of jurisdictions with a hotel/motel tax \nNumber of jurisdictions in compliance in reporting hotel/motel report \nNumber of hotel/motel tax reports reviewed \nNumber of jurisdictions in compliance/Number of jurisdictions with a hotel/motel tax \nSpecial Housing Initiatives \nNumber of individuals served by the state's initiatives \nNumber of grants awarded \nAmount of grants facilitated \nPercentage of grant applicants awarded \nNumber of individuals assisted through the Home Access Initiative \n \n74.70% 897 \n1,297 N/A 0 N/A N/A 281 \n75.80% \n21,529 381 163 \n82.00% 5 \n \n83.30% 861 \n1,368 N/A 1 284 N/A 279 \n93.60% \n \n67.05% 845 \n1,527 N/A 2 294 N/A 285 \n83.00% \n \n21,578 529 448 \n85.00% 5 \n \n16,433 539 371 \n100.00% 3 \n \n61.68% 821 \n1,395 N/A 0 298 N/A 254 \n85.00% \n18,842 554 133 \n64.00% 3 \n \nState Community Development Programs \nNumber of new Main Street/Better Hometown cities \nNet new jobs created in Georgia Main Street/Better Hometown cities \nCustomer service satisfaction rating \n \n0 3,455 98.00% \n \n4 3,764 98.00% \n \n3 3,957 98.00% \n \n2 3,355 98.00% \n \nState Economic Development Programs \nNumber of jobs created and retained \nTotal value of grants and loans awarded \nDollar amount of private investment leverage per grant/loan dollar \n \n84,238 \n \n100,201 \n \n14,870 \n \n17,573 \n \n$402,044,532 $444,749,758 $132,622,260 $215,543,300 \n \n$58 \n \n$46 \n \n$43 \n \n$59 \n \n19 \n \n Program Performance Measures: \nDepartment of Community Affairs: Attached Agencies \nPayments to OneGeorgia Authority \nNumber of jobs created or retained \nTotal value of grants and loans awarded \nDollar amount of private investment leveraged per grant/loan dollar \n \nFY 2020 Actual \n4,226 $11,465,882 \n$50 \n \nFY 2021 Actual \n2,871 $15,062,708 \n$30 \n \nFY 2022 Actual \n2,846 $35,453,085 \n$34 \n \nFY 2023 Actual \n1,874 $10,729,583 \n$108 \n \n20 \n \n Program Performance Measures: \nDepartment of Community Health \nDepartmental Administration (DCH) \nPercentage of program integrity reviews identified as waste, fraud, and abuse \nBalance in the other post employee benefits fund \nPercentage of employees that received proven initials and annual training in required courses \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \n58.00% \n \n11.00% \n \n28.00% \n \n19.00% \n \n$2,282,592,514 $2,651,099,672 $2,467,196,296 $2,801,650,718 \n \n100.00% \n \n99.00% \n \n99.00% \n \n99.00% \n \nGeorgia Board of Dentistry \nNumber of license renewals processed Number of new applications processed Average number of days to process new applications Average number of days to process renewal applications Number of licensed professionals regulated Number of processed complaints Percentage of complaints that were substantiated Average number of days for complaint resolution \n \n14,013 510 21 7 \n14,469 516 N/A 173 \n \n16 1,006 \n21 7 \n15,356 482 N/A 273 \n \n14,250 1,146 21 7 \n15,084 552 N/A 154 \n \n15 1,025 \n21 7 \n15,945 530 N/A 215 \n \nGeorgia State Board of Pharmacy \nNumber of licensed professionals regulated Number of license renewals processed Number of new applications processed Average number of days to process new applications Average number of days to process renewal applications \n \n48,783 1,410 7,988 14 7 \n \n45,102 36,636 \n9,505 14 7 \n \n52,438 1,698 \n10,459 14 7 \n \n56,987 37,205 \n8,667 14 7 \n \nHealth Care Access and Improvement \nNumber of Georgians served by Department of Community Health's safety net programs and grants \nNumber of health care providers who have attested to adopting, implementing, or upgrading certified Electronic Health Record technology in Georgia \nHealthcare Facility Regulation \nPercentage of applicable health care facility inspection results posted to the website within 30 days of inspection exit \nPercentage of state licensed health care facilities who have survey results posted on the DCH website \n \n19,122 4,584 \n \n20,916 4,584 \n \n21,011 4,584 \n \n21,904 4,584 \n \n94% 95% \n \n85% 99% \n \n83% 99% \n \n58% 99% \n \n21 \n \n Program Performance Measures: \nNumber of licenses issued \nNumber of annual inspections, excluding complaint inspections \nNumber of complaints reported \nNumber of complaints that resulted in a site visit \nNumber of exemption letter requests \nNumber of Certificate of Need applications processed \nPercentage of Certificate of Need Applications reviewed within 120 days of file date \n \nFY 2020 Actual \n773 \n2,196 \n17,607 \n3,266 \n155 \n51 \n100% \n \nFY 2021 Actual \n1,010 \n1,781 \n19,941 \n3,406 \n28 \n51 \n100% \n \nFY 2022 Actual \n732 \n2,390 \n39,548 \n2,617 \n116 \n46 \n100% \n \nFY 2023 Actual \n963 \n2,251 \n40,000 \n4,253 \n39 \n78 \n100% \n \nIndigent Care Trust Fund \nPercentage of Georgia hospitals receiving Disproportionate Share Hospital (DSH) payments \nPercentage of Georgia hospitals achieving \"deemed\" status for Disproportionate Share Hospital (DSH) payments \nDSH dollars spent supporting healthcare for medically indigent Georgians \n \n95.00% \n \n95.00% \n \n92.00% \n \n85.00% \n \n17.00% \n \n20.00% \n \n19.00% \n \n16.00% \n \n$339,632,451 $343,896,797 $389,521,298 $420,686,943 \n \nAmount of uncompensated care Georgia hospitals self-report providing to indigent individuals \nPercentage of uncompensated care reimbursed through DSH payments \n \n$1,970,274,455 $2,131,264,018 $2,285,150,317 $1,469,815,415 \n \n19.00% \n \n20.00% \n \n22.00% \n \n39.00% \n \nPercentage of uncompensated care delivered by deemed hospitals \n \n25.00% \n \n25.00% \n \n28.00% \n \n8.00% \n \nAverage percentage of uncompensated care costs covered by DSH dollars for deemed hospitals \n \n40.00% \n \n35.00% \n \n37.00% \n \n78.00% \n \nMedicaid- Aged Blind and Disabled \nNumber of Aged, Blind and Disabled enrollees \nCost per member per month for Aged, Blind, and Disabled enrollees \nNumber of full benefit dual eligibles enrolled \nPercentage of Long Term Care expenditures for Home and Community Based Waiver Services versus institutional expenditures Number of full benefit dual eligibles enrolled per 1,000 members \nNumber of individuals on Independent Care Waiver Program waiting list per 1,000 members between ages 21-64 Number of Aged, Blind, and Disabled enrollees per 1,000 Medicaid members \nCommunity Care Service Program Clients served \nAverage cost per Community Care Service Program client \n \n531,233 $954.83 149,791 \n47.0% 75 0 \n265 13,639 $14,629.00 \n \n549,445 $909.70 150,122 \n55.0% 67 0 \n247 14,494 $17,609.38 \n \n573,286 $831.07 157,110 \n55.0% 65 0 \n237 16,640 $19,121.61 \n \n592,529 $950.61 165,001 \n56.0% 64 0 \n229 18,219 $20,896.14 \n \n22 \n \n Program Performance Measures: \nTotal dollars saved as a result of clients remaining in the community (in millions) \n \nFY 2020 Actual \nN/A \n \nFY 2021 Actual \nN/A \n \nFY 2022 Actual \nN/A \n \nFY 2023 Actual \nN/A \n \nMedicaid- Low-Income Medicaid \nNumber of low-income Medicaid enrollees \nLow-income Medicaid members per 1,000 Medicaid members \nCost per member per month for low-income Medicaid enrollees \nNumber of emergency room visits for selected non-emergent care diagnoses per 1,000 members \nNumber of Healthcare Effectiveness Data and Information Set/National Committee for Quality Assurance quality metrics monitored \nPercentage of Healthcare Effectiveness Data and Information Set/National Committee for Quality Assurance quality metrics meeting or exceeding the 50th percentile Percentage of financial expenditure savings generated by the shift from a feefor-service to a managed care structure \nAverage time for provider payment of clean claims by the care management organizations (in days) \nPeachCare \nPercentage of members in Georgia Families receiving recommended immunizations by their 3rd birthday (Medicaid and PeachCare) \nPercentage of members in Georgia Families 12 months to 19 years who had a visit with a primary care physician (Medicaid and PeachCare) \nPercentage of PeachCare eligible children who are enrolled in the program \nPercentage of children ages 3 to 17 that had an outpatient visit with a PCP or OB/GYN and whose weight is classified based on body mass index percentile for age and gender Per member per month cost \nState Health Benefit Plan \nAverage expense per member per month \nNumber of active subscribers supporting each retiree subscriber (active to retiree ratio) \nPercentage of SHBP members accessing any preventive care services \nPreventive care expenses per member per month \nPercentage of SHBP members with a common chronic condition (asthma, diabetes, coronary artery disease (CAD)) \nPercentage of SHBP members with a common chronic condition (asthma, diabetes, coronary artery disease (CAD)) who are engaged in the disease state management co-pay waiver program Average per member per month expense for SHBP members with common chronic conditions (asthma, diabetes, coronary artery disease (CAD)) \nPercentage of SHBP members with high dollar claim accumulation (paid over $100,000 in claims in one year) Percentage of SHBP members with a high dollar claim accumulation (paid over $100,000 in claims in one year) who are engaged in case management \n \n1,476,596 735 \n$254.49 308 13 \n69.20% N/A 8.40 \n \n1,419,760 753 \n$259.17 198 15 \n73.00% N/A 7.99 \n \n1,852,760 764 \n$249.74 208 16 \n50.00% N/A 4.08 \n \n1,990,765 771 \n$255.55 229 N/A N/A N/A 4.41 \n \nN/A 93.69% 79.70% 80.69% $170.64 \n \nN/A 91.66% 82.00% 87.97% $183.19 \n \nN/A N/A 82.00% 80.18% $183.16 \n \nN/A N/A 77.00% N/A $187.62 \n \n$517.53 2.0 \n65.86% $14.82 10.96% 13.00% $1,415.52 0.80% 91.00% \n \n$597.19 1.96 \n72.45% $17.41 11.38% 18.45% $1,656.36 0.95% 91.19% \n \n$646.87 1.97 \n72.31% $17.55 11.90% 20.05% $1,703.74 1.05% 87.96% \n \n$683.24 1.97 \n73.79% $17.89 12.72% 20.10% $1,758.34 1.06% 82.80% \n \n23 \n \n Program Performance Measures: \nDepartment of Community Health: Attached Agencies \nGeorgia Board of Health Care Workforce: Board Administration \nPercentage of payments processed within 10 days of receiving invoice \nNumber of page views of agency website for physician workforce data \nNumber of employers participating in practice opportunity fairs \nNumber of students attending practice opportunity fairs \n \nFY 2020 Actual \n91.67% 42,355 \n59 135 \n \nFY 2021 Actual \n91.67% 64,775 \n30 150 \n \nFY 2022 Actual \n91.67% 82,214 \n0 0 \n \nFY 2023 Actual \nN/A 72,600 \n0 0 \n \nGeorgia Board of Health Care Workforce: Graduate Medical Education \n \nPercentage of residency program graduates practicing family medicine in \n \n57.14% \n \nGeorgia (data lagged by one fiscal year) \n \nNumber of residents trained through Georgia's Graduate Medical Education programs (filled positions) \n \n2,818 \n \nPercentage of Graduate Medical Education applicants holding a degree from a \n \nN/A \n \nGeorgia medical school \n \nPercentage of residency program graduates practicing in Georgia (all specialties) \n \n34.90% \n \nPercentage of GME residency slots receiving funding from Georgia Board of Physician Workforce \n \n57.90% \n \nPercentage of residents completing the GME exit survey \n \n95.8% \n \n59.60% 2,961 N/A \n35.60% 61.20% \n83.8% \n \n58.40% 3,095 N/A \n36.70% 62.70% \n79.5% \n \nN/A 3,180 \nN/A N/A 72.36% 83.5% \n \nGeorgia Board of Health Care Workforce: Mercer School of Medicine Grant \n \nPercentage of graduates entering core specialties (primary care, family \n \n75.40% \n \nmedicine, internal medicine, pediatrics, Ob/Gyn, emergency medicine, or \n \ngeneral surgery) \n \nNumber of medical students enrolled at Mercer University School of Medicine \n \n484 \n \nNumber of students in the first year class \n \n112 \n \nPercentage of graduates practicing in Georgia \n \n56.91% \n \n84.10% 493 130 N/A \n \n73.80% 504 126 \n55.02% \n \n73.95% 557 161 N/A \n \nGeorgia Board of Health Care Workforce: Morehouse School of Medicine Grant \n \nPercentage of graduates entering core specialties (primary care, family \n \n79.30% \n \nmedicine, internal medicine, pediatrics, Ob/Gyn, emergency medicine, or \n \ngeneral surgery) \n \nNumber of medical students enrolled at Morehouse School of Medicine \n \n416 \n \nNumber of students in the first year class \n \n106 \n \nPercentage of graduates practicing in Georgia \n \n43.00% \n \n81.00% 434 112 N/A \n \n73.80% 468 125 \n42.00% \n \n77.40% 459 127 \n42.00% \n \nGeorgia Board of Health Care Workforce: Physicians for Rural Areas \n \nNumber of physicians receiving loan repayment \n \n51 \n \n44 \n \n40 \n \n38 \n \nNumber of students receiving scholarships \n \n0 \n \n0 \n \n0 \n \n0 \n \n24 \n \n Program Performance Measures: \nPercentage of qualified applicants receiving loan repayment award \nPercentage of scholarship recipients who default \nPercentage of loan repayment recipients still practicing in rural Georgia \nPercentage of scholarship recipients still practicing in rural Georgia \n \nFY 2020 Actual \n100.00% \n5.26% \n72.83% \n40.00% \n \nFY 2021 Actual \n100.00% \n6.67% \n72.25% \n39.76% \n \nFY 2022 Actual \n100.00% \n8.30% \nN/A \n38.75% \n \nFY 2023 Actual \n100.00% \n9.00% \nN/A \nN/A \n \nGeorgia Board of Health Care Workforce: Undergraduate Medical Education \n \nPercentage of UME graduates entering primary care/core specialty residency \n \n70.50% \n \nfrom Emory Medical School \n \nNumber of Georgia residents enrolled in Emory Medical School \n \n170 \n \nNumber of Georgia residents enrolled in Mercer Medical School \n \n484 \n \nPercentage of UME graduates entering primary care/core specialty residency from Mercer Medical School \nNumber of Georgia residents enrolled in Morehouse School of Medicine \n \n75.40% 246 \n \nPercentage of UME graduates entering primary care/core specialty residency from Morehouse School of Medicine \nAverage amount of UME funds per Georgia resident attending medical school at Emory Medical School \nAverage amount of UME funds per Georgia resident attending medical school at Mercer Medical School \nAverage amount of UME funds per Georgia resident attending medical school at Morehouse School of Medicine \nPercentage of Emory Medical School UME graduates entering residency in Georgia \nPercentage of Mercer Medical School UME graduates entering residency in Georgia \nPercentage of Morehouse School of Medicine UME graduates entering residency in Georgia \n \n79.30% $4,229.85 $2,761.02 $2,483.31 \n25.20% 41.20% 40.20% \n \nGeorgia Composite Medical Board \nNumber of initial licensure applications processed Number of licensure applications renewals processed Number of complaints received Number of investigations Percentage of licenses issued or denied within 90 days of application Number of disciplinary actions taken against licensed professionals Average investigator caseload \n \n5,089 25,070 \n1,664 341 89% 57 41 \n \n63.90% 155 493 \n84.10% 260 \n81.00% $4,639.14 $2,710.58 $2,349.57 \n24.60% 38.90% 30.40% \n6,729 24,477 \n1,657 420 90% 79 36 \n \n58.40% 155 504 \n73.80% 290 \n73.80% $4639.14 $2651.42 $2106.51 \n19.50% 42.10% 39.20% \n \n68.00% 148 557 \n82.30% 306 \n69.00% $4,858.55 $2,356.82 $1,996.37 \n24.80% 44.60% 35.60% \n \n6,948 26,861 \n2,074 335 75% 142 79 \n \n7,433 26,194 \n1,964 459 66% 89 85 \n \n25 \n \n Program Performance Measures: \nAPRN Protocols Reviewed and Processed \nEmergency Practice Permits issued due to COVID-19 \nGeorgia Drugs and Narcotics Agency \nNumber of inspections conducted for the Board of Pharmacy for all of its registrants who purchase, distribute, dispense, and sell pharmaceuticals Number of investigations of complaints of Board registrants \nNumber of all other investigations \n \nFY 2020 Actual \n3,310 \n920 \n \nFY 2021 Actual \n3,209 \n1,452 \n \nFY 2022 Actual \n3,215 \n1,484 \n \nFY 2023 Actual \n2,494 \n0 \n \n2,472 335 91 \n \n2,621 265 149 \n \n2,573 301 226 \n \n2,952 261 229 \n \n26 \n \n Program Performance Measures: \nDepartment of Corrections \nDepartmental Administration (DOC) \nNumber of payments processed Percentage of payments made electronically Number of audit findings Agency turnover rate \nDetention Centers \nOccupancy rate Three-year felony reconviction rate Number of GED diplomas received while in a detention center Number of Parole Revocations sentenced to a Detention Center Number of Probation Revocations sentenced to a Detention Center Number of Detainees sentenced to Diversion Centers (RSAT) Total number of individual detainees sent to a Detention Center Average length of stay at a Detention Center in days \nFood and Farm Operations \nCost per day per offender (food only) Percentage of annual food requirement produced through farm Total revenue from food and commodities produced Savings across state agencies from commodities produced vs. purchased Profit from sales used to offset GDC food service costs Number of medical meals served to offenders Number of offenders requiring special diets \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \n62,262 92.57% \n0 32.40% \n \n56,428 92.16% \n0 37.22% \n \n60,810 91.96% \n0 33.72% \n \n61,128 93.15% \nN/A 26.88% \n \n79.30% 28.50% \n289 157 2,441 2,936 5,572 89.0 \n \n35.70% 26.60% \n128 135 1,658 2,672 3,141 77.0 \n \n49.90% 25.00% \n178 167 1,798 2,886 4,088 79.0 \n \n56.50% 25.20% \n278 215 2,153 4,346 4,712 83.0 \n \n$1.61 \n \n$1.67 \n \n$1.85 \n \n43.20% \n \n42.20% \n \n39.10% \n \n$6,283,448.04 $6,167,433.89 $7,357,604.24 \n \n$5,933,064.80 $4,703,844.97 $5,550,310.31 \n \n$3,543,071.65 4,335,840 \n \n$3,805,832.91 5,226,905 \n \n$5,434,020.56 5,245,878 \n \n10,801 \n \n12,990 \n \n15,487 \n \n$2.18 39.04% \nN/A N/A N/A 5,064,855 16,595 \n \n27 \n \n Program Performance Measures: Health \nTotal daily health cost per inmate, including physical health, mental health, dental care Daily cost per inmate for physical health care \nDaily cost per inmate for dental care \nDaily cost per inmate for mental health care \nNumber of telemedicine treatment/consultation hours \nTotal cost of health service providers \nCost of medications \nNumber of physical health care encounters \nMedicaid claims paid \nPercentage of inmates on a mental health caseload \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \n$12.25 \n \n$15.26 \n \n$15.59 \n \n$13.83 \n \n$9.91 \n \n$12.63 \n \n$13.09 \n \n$11.18 \n \n$0.61 \n \n$0.61 \n \n$0.70 \n \n$0.70 \n \n$9.50 \n \n$9.81 \n \n$8.58 \n \n$7.89 \n \n3,326.0 \n \n3,148.0 \n \n5,217.0 \n \n9,408.0 \n \n$57,580,097.00 $57,614,021.00 $103,541,175.00 $181,442,638.00 \n \n$41,215,977.00 $31,487,495.00 $37,786,696.00 $43,725,054.00 \n \n6,367,737 \n \n4,848,214 \n \n927,540 \n \n759,633 \n \n380 \n \n297 \n \n206 \n \n65 \n \n23.00% \n \n22.00% \n \n23.00% \n \n24.00% \n \nOffender Management \nOccupancy rate (prisons and all centers) \n \n85.70% \n \n80.50% \n \n88.10% \n \n91.20% \n \nNumber of admissions \n \n15,300 \n \n10,575 \n \n15,168 \n \n14,823 \n \nNumber of releases \n \n19,119 \n \n15,368 \n \n13,387 \n \n13,469 \n \nNumber of transfers \n \n47,119 \n \n28,968 \n \n48,826 \n \n49,193 \n \nNumber of sentence packets processed \n \n25,487 \n \n17,067 \n \n23,729 \n \n24,812 \n \nNumber of records requests processed \n \n5,309 \n \n6,125 \n \n6,097 \n \n2,940 \n \nNumber of inmates in GDC custody who have detainers before released \n \n15,301 \n \n13,153 \n \n14,328 \n \n15,450 \n \nAverage number of days to process inmates into GDC custody from county jails \n \n4 \n \n4 \n \n7 \n \n10 \n \nTotal expenditures for County Prison Subsidy \n \n$38,142,413.00 $32,734,664.71 $32,725,353.55 $36,441394.00 \n \nAverage number of days in county jail attributed to lack of state prison bed space \n \n16 \n \n14 \n \n0 \n \n12 \n \nNumber of incomplete sentencing packets returned to counties for completion \n \n2,947 \n \n2,265 \n \n3,369 \n \n2,809 \n \nNumber of prisoner sentencing packets processed \n \n24,979 \n \n17,181 \n \n23,786 \n \n24,856 \n \nAverage Physical Prison Bed Occupancy Rate \n \n88.40% \n \n81.80% \n \n90.10% \n \n89.00% \n \nAverage number of inmates in county jails pre-adjudication \n \n23,323 \n \n31,900 \n \n25,493 \n \n26,748 \n \n28 \n \n Program Performance Measures: Private Prisons \nOccupancy rate \nThree-year felony reconviction rate Number of GED diplomas received in private prisons Number of contracted private prison beds as a percentage of all inmate beds Average daily cost per inmate \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \n97.90% 30.90% \n216 16.15% $51.25 \n \n84.00% 25.80% \n106 16.08% $54.53 \n \n89.30% 26.00% \n190 16.70% $50.75 \n \n88.10% 25.50% \n155 17.30% \nN/A \n \nState Prisons \nPhysical utilization rate \n \n88.70% \n \n83.20% \n \n89.00% \n \n90.60% \n \nThree-year felony re-conviction rate \n \n30.0% \n \n26.8% \n \n24.6% \n \n25.1% \n \nNumber of GED diplomas received \n \n1,103 \n \n766 \n \n930 \n \n893 \n \nNumber of vocational and on-the-job training certificates earned \n \n14,283 \n \n15,745 \n \n17,664 \n \n22,261 \n \nGeneral population bed utilization rate \n \n89.50% \n \n83.00% \n \n89.70% \n \n91.10% \n \nNumber of inmates enrolled in GED programs \n \n8,218 \n \n5,578 \n \n9,436 \n \n6,755 \n \nNumber of inmates enrolled in vocational training and on-the-job training certificate programs \nNumber of vocational and on-the-job training certificate programs offered across all state prison facilities \nNumber of charter high school diplomas earned \n \n14,174 379 17 \n \n12,845 633 42 \n \n13,952 776 49 \n \n13,583 860 30 \n \nNumber of inmates enrolled in charter high school programs \n \n233 \n \n214 \n \n239 \n \n225 \n \nTransition Centers \nPercentage of offenders who successfully completed Transition Centers (TC) programming \nOccupancy rate \n \n86.88% 64.30% \n \n79.46% 83.17% \n \n81.20% 97.00% \n \n80.99% 94.20% \n \nThree-year felony reconviction rate \n \n19.80% \n \n16.40% \n \n14.70% \n \n15.40% \n \nNumber of transition center beds as a percentage of all inmate beds \n \n4.89% \n \n4.70% \n \n4.70% \n \n4.88% \n \nRoom and board fees collected \n \n$7,043,266.72 $4,965,382.16 $5,837,645.44 $6,383,885.56 \n \nEmployment rate for TC offenders statewide \n \n93.00% \n \n98.88% \n \n92.50% \n \n91.00% \n \nPercentage of vacant security positions \n \n10.14% \n \n15.27% \n \n17.75% \n \n11.66% \n \n29 \n \n Program Performance Measures: \nDepartment of Community Supervision \nDepartmental Administration (DCS) \nPercentage of electronic payments by ACH \nNumber of audit findings \nAgency turnover rate \nPercentage of transactions processed on behalf of attached Agency \nNumber of open records requests fulfilled \nNumber of IT service requests \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \n74.09% N/A \n13.37% 2.52% 675 8,873 \n \n69.63% N/A \n12.99% 2.11% 660 9,105 \n \n76.00% N/A \n17.00% 2.00% 518 6,813 \n \n76.00% N/A \n13.00% 2.00% 602 7,225 \n \nField Services \nNumber of offenders under active supervision (cumulative) \nDaily cost of supervision per offender \nPercentage of employable offenders who are employed \nPercentage of offenders complying with court/Parole Board ordered community service Percentage of offenders complying with court/Parole Board ordered financial obligations Percentage of individuals successfully completing community supervision \nPercentage of offenders revoked to prison \nPercentage of offenders returned to prison for committing a new felony within three years Percentage of offenders identified with criminogenic needs referred to treatments Percentage of offenders identified with criminogenic needs completing treatments Percentage of participants that complete Day Reporting Center programming \nPercentage of offenders that successfully complete Aftercare Services \nAverage caseload per community supervision officer \nPercentage of required contacts made in the community \nPercentage of new Community Supervision Officer candidates successfully completing the Basic Community Supervision Officer Training course Number of compliance audits completed on Reentry Partnership Housing (RPH) and THOR \n \n256,398 $2.04 \n56.00% N/A N/A N/A N/A N/A N/A N/A \n38.00% 58.00% \n93 N/A 62.00% \n53 \n \n245,387 $2.05 \n43.00% N/A N/A N/A N/A N/A N/A N/A \n26.00% N/A 132 N/A \n77.00% 62 \n \n239,036 $2.22 \n45.00% N/A N/A N/A N/A N/A N/A N/A \n34.00% 64.00% \n148 N/A 71.00% 117 \n \n230,451 $2.67 \n72.00% N/A N/A N/A N/A N/A N/A N/A \n33.00% 66.00% \n143 N/A 78.00% 135 \n \n30 \n \n Program Performance Measures: \nMisdemeanor Probation \nNumber of audits completed on misdemeanor probation providers Number of on-site visits with misdemeanor probation providers Number of misdemeanor probation contracts reviewed Number of trainings provided to misdemeanor probation providers \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \n33 \n \n29 \n \n33 \n \n38 \n \n16 \n \n1 \n \n0 \n \n35 \n \n44 \n \n104 \n \n50 \n \n848 \n \n66 \n \n179 \n \n154 \n \n163 \n \nGovernor's Office of Transition, Support, and Reentry \nPercentage of identified inmates placed into Georgia's Prisoner Re-Entry Initiative (GA PRI) program prior to release Number of supervisees discharged from GA-PRI for non-completion violation of probation or parole Number of re-entry contacts made with community resources \nNumber of inmates identified for Georgia's Prisoner Reentry Initiative \nPrison In-Reach Specialist average annual caseload \nTotal number of Housing Referrals (to include Community, THOR, RPH) \nPercentage of identified supervisees receiving Reentry Services \nNumber of reentry referrals made for individuals under supervision and residing in a Reentry Circuit/Site Total Number of reentry Community Resource Providers \nCommunity Coordinator total interactions with individuals under supervision \n \nN/A N/A 11,949 6,620 N/A N/A N/A N/A N/A N/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \n713 \n \n2,253 \n \nN/A \n \n65% \n \nN/A \n \nN/A \n \n6,652 \n \n10,098 \n \nN/A \n \n2,526 \n \n2,836 \n \nN/A \n \n8,839 \n \n12,225 \n \n31 \n \n Program Performance Measures: \nDepartment of Community Supervision: Attached Agencies \nGeorgia Commission on Family Violence \nNumber of Family Violence Intervention Programs certified in Georgia \nNumber of site visits with Family Violence Intervention Programs \nNumber of individuals trained on family violence awareness \nNumber of active family violence task forces \nNumber of family violence task forces receiving technical assistance \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \n120 20 \n2,104 49 49 \n \n95 30 2,229 49 49 \n \n89 32 1,630 49 49 \n \n85 71 2,387 49 49 \n \n32 \n \n Program Performance Measures: \nDepartment of Defense \nDepartmental Administration (DOD) \nNumber of Audit Findings \nNumber of payments processed \nPercentage of payments made electronically \nVoucher lines entered \nAgency turnover rate \nTotal GADOD economic impact \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \n0 10,394 75.00% 70,836 41.00% $962M \n \n0 9,407 74.00% 59,883 41.00% $1.385B \n \n0 9,082 73.00% 57,845 38.00% $1.059B \n \n0 9,629 74.00% 58,472 36.00% $1.1B \n \nMilitary Readiness \nSuccessful responses by GADoD to GEMA's requests for assistance \nTotal State Defense Force volunteer mandays for state and community support missions Average number of ARNG Guardsmen trained per Readiness Centers \nValue of GaARNG major sustainment, restoration and modernization projects. \nTotal average number of Deployment Eligible Guardsmen \nARNG Billeting Units: number of paid nights \nFederal dollars received per state dollar invested \nNumber of mandays due to personnel activations in State Active Duty by Army and Air National Guard requested by GEMA Total number of Guardsmen mobilized in Title 10 Status (CONUS and OCONUS) Number of ARNG Site Improvements \nCounter Drug cost savings due to support to Law Enforcement agencies \n \n100% 7,829 \n191 N/A 11,236 50,298 $48.00 10,976 913 \n2 $99,907 \n \n100% 3,302 \n189 N/A 11,537 49,164 $30.00 9,208 882 \n1 $226,552 \n \n100% 1,256 \n187 $25,764,887 \n11,510 52,886 $56.00 \n6,077 1,075 \n7 $140,000 \n \n100% 1,141 \n188 $41,179,189 \n11,818 51,876 $21.50 \n461 1,429 \n27 $48,000 \n \nYouth Educational Services \nNumber of at-risk youth graduating from the Youth Challenge Academy \nPercentage of Youth Challenge Academy graduates that earn their academic credentials through either General Education Diploma or High School Diploma Percentage of Youth Challenge Cadets that meet Department of Defense standard for success six months after graduation Average State cost per cadet \nNumber of Job Challenge Academy Graduates \n \n804 31.0% \n78% $5,239 \n125 \n \n274 59.5% \n74% $13,075 \n25 \n \n300 41.9% \n75% $10,764 \n71 \n \n345 39.0% \n66% $9,306 \n117 \n \n33 \n \n Program Performance Measures: \nPercentage of Job Challenge Academy graduates placed with an employer \nPercentage of Job Challenge Academy graduates placed in a job related to their vocational training Number of Job Challenge Academy graduates entering military service \n \nFY 2020 Actual \n31.60% \n16.0% \n9 \n \nFY 2021 Actual \n63.3% \n32.8% \n3 \n \nFY 2022 Actual \n67.5% \n39.5% \n1 \n \nFY 2023 Actual \n52.9% \n18.9% \n5 \n \n34 \n \n Program Performance Measures: \nDepartment of Driver Services \nDepartmental Administration (DDS) \nNumber of super speeder citations paid Super speeder citations paid percentage rate Super speeder revenue collected Average number of days to process payments to vendors Percentage of payments made electronically to vendors Total number of continuing education units awarded Full Time Agency Turnover Training modules completed Full Time Driver Examiner 1 turnover rate Full Time Driver Examiner 2 turnover rate Full Time manager turnover rate Full Time assistant manager turnover rate Part time examiner turnover rate Average number of days to process endorsement applications Number of drivers license fraud investigations Percentage of permanent documents mailed to customers within 14 days (Target 98%) Percentage of permanent documents mailed to customers within 14 days through Online services processing Number of traditional calls answered by non traditional channels Number of Payments processed online Percentage of Contact Center customer calls abandoned Percentage of fraud investigations determined to be unfounded Percentage of fraud investigations that resulted in actual fraud Number of calls answered by Voicebot Total number of convictions submitted to Driver Services from the courts \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \n75,070 \n \n54,340 \n \n69.50% \n \n67.00% \n \n$16,111,750 \n \n$13,585,000 \n \n22 \n \n22 \n \n64.00% \n \n50.00% \n \n988 \n \n678 \n \n18.00% \n \n28.00% \n \n13,261 \n \n73,430 \n \n44.00% \n \n66.00% \n \n27.00% \n \n46.00% \n \n19.00% \n \n31.00% \n \n18.00% \n \n47.00% \n \n101.00% \n \n148.00% \n \n13.7 \n \n20 \n \n1,014 \n \n734 \n \n98.08% \n \n82.91% \n \n98.51% \n \n86.40% \n \n17,469 \n \n502,968 \n \n1,188,671 \n \n1,065,109 \n \n13.24% \n \n31.63% \n \n9.78% \n \n7.57% \n \n90.22% \n \n92.43% \n \nNot reported for Not reported for \n \nFY2020 \n \nFY2021 \n \nNot reported for Not reported for \n \nFY2020 \n \nFY2021 \n \n68,527 67.90% $15,139,583 \n23 41.00% \n146 42.00% 22,765 73.00% 46.00% 14.00% 26.00% 41.00% \n36 499 97.78% 98.28% 325,786 625,753 40.39% 5.15% 94.85% 920,535 619,900 \n \n72,010 72.33% $16,164,936 \n26 39.00% \n115 35.00% 22,274 74.00% 22.00% 18.00% 15.00% 23.00% \n12 606 99.37% 91.49% 240,014 576,762 6.06% 6.00% 94.00% 2,189,033 651,694 \n \n35 \n \n Program Performance Measures: \nPercentage of convictions submitted timely(within 10 days of disposition) \nTotal number of court personnel trained \nTotal number of trainings administered to court personnel \n \nFY 2020 Actual \nNot reported for FY2020 \n \nFY 2021 Actual \nNot reported for FY2021 \n \nNot reported for Not reported for \n \nFY2020 \n \nFY2021 \n \nNot reported for Not reported for \n \nFY2020 \n \nFY2021 \n \nFY 2022 Actual \n81.00% \n1,785 \n42 \n \nFY 2023 Actual \n83.43% \n1,284 \n32 \n \nLicense Issuance \nNumber of Real ID cards issued \nPercentage of individuals enrolled in Real ID \nTotal number of License, Commercial Driver's License, Motor Cycle License or Identification Card renewals requested Number of CDL medical certifications completed \nNumber of valid CDL drivers \nNumber of Motorcycle licenses issued \nReduction in issuance process time due to motorcycle safety class participation (in hours) Number of students enrolled in motorcycle safety program classes \nTotal number of commercial drivers license exams monitored \nNumber of online transactions processed \nNumber of online accounts opened \nNumber of drivers seeking chauffeur/for hire endorsements \nNumber of Customer Service Center customers served \nPercentage of Customer Service Center customers served within 30 minutes or less (Target: 95%) Number of customer calls to the Contact Center \nPercentage of customer calls to the Contact Center answered within 3 minutes or less (Target: 85%) Number of citations processed by Records Management \nPercentage of citations processed by Records Management within 10 days \nPercentage of fraud investigations completed within 60 days (Target: 70%) \nAverage age of active cases (in days) \nTotal number of out-of-state commercial citations processed by Records Management outside of CDLIS (Target 10 days) \n \n2,249,991 \n \n2,686,449 \n \n2,241,370 \n \n2,365,210 \n \n98.19% \n \n99.13% \n \n99.47% \n \n99.86% \n \n996,427 \n \n954,321 \n \n578,290 \n \n474,336 \n \n143,140 \n \n152,791 \n \n178,301 \n \n142,839 \n \n363,390 \n \n373,005 \n \n389,382 \n \n403,807 \n \n98,963 \n \n128,485 \n \n115,044 \n \n79,733 \n \n2,891 \n \n4,210 \n \n3,955 \n \n3,264 \n \n6,156 \n \n9,178 \n \n9,446 \n \n7,780 \n \n414 \n \n362 \n \n148 \n \n453 \n \n907,230 \n \n1,138,108 \n \n859,155 \n \n775,388 \n \n545,453 \n \n1,225,828 \n \n965,627 \n \n682,733 \n \n428 \n \n793 \n \n949 \n \n1,570 \n \n2,549,680 \n \n2,679,638 \n \n2,348,503 \n \n2,391,047 \n \n97.16% \n \n93.71% \n \n93.48% \n \n98.30% \n \n1,441,573 \n \n2,351,328 \n \n2,151,137 \n \n817,193 \n \n67.58% \n \n29.61% \n \n45.28% \n \n86.74% \n \n183,196 Not reported for Not reported for Not reported for \n \nFY 2021. \n \nFY 2022. \n \nFY 2023. \n \n63.00% \n \n98.00% \n \n100.00% \n \n100.00% \n \n76.03% Not reported for Not reported for Not reported for \n \nFY 2021. \n \nFY 2022. \n \nFY 2023. \n \nN/A \n \n16.25 \n \n15.50 \n \n22.60 \n \nN/A \n \n7,179 \n \n2,370 \n \n2,579 \n \n36 \n \n Program Performance Measures: \nRegulatory Compliance \nPercentage of regulated programs in compliance \n \nFY 2020 Actual \n93.00% \n \nFY 2021 Actual \n92.00% \n \nAverage number of days for Regulatory Compliance programs that are out of compliance to become compliant \nTotal number of driver safety programs regulated, e.g. driver training, DUI schools \nNumber of certification applications for regulated programs \n \n12.4 889 1,870 \n \n32.0 867 1,790 \n \nNumber of audit findings \n \n166 \n \n198 \n \nNumber of students enrolled in Online Alcohol and Drug Awareness Programs (EADAP) Total number of in-state commercial citations processed by Records Management outside of GECPS (Target 10 days) Total number of CDL convictions submitted \nPercentage of CDL convictions submitted timely(within 10 days of disposition) \n \n29,499 \n \n46,522 \n \nN/A \n \n126 \n \nNot reported for Not reported for \n \nFY2020 \n \nFY2021 \n \nNot reported for Not reported for \n \nFY2020 \n \nFY2021 \n \nFY 2022 Actual \n96.00% 12.0 876 \n2,231 71 \n50,582 114 \n18,243 84.00% \n \nFY 2023 Actual \n88.00% 5.09 830 \n3,184 179 \n42,330 148 \n18,249 87.68% \n \n37 \n \n Program Performance Measures: \nBright from the Start: Georgia Department of Early Care and Learning \nChild Care Services \nAverage days to respond to category one serious complaints \nPercentage of licensed child care learning centers, group day care homes, and family day care homes that are compliant with licensing rules \nNumber of licensing, monitoring, technical assistance, and complaint investigation visits to child care learning centers, group day care homes, and family day care homes in order to increase compliance and raise quality Number of audit findings \nPercentage of weekly Child Care Subsidy Payments processed electronically \nPercentage of providers receiving complaints regarding serious incidents requiring medical attention or missing child incidents (Category 1 and 2) \nPercentage of early care and education programs that have been in deficient licensing status within the last 12 months \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \n1 99% 9,237 \n0 100% \n2% 0.45% \n \n1 99% 9,083 \n0 100% 0.03% 0.58% \n \n1 99% 10,063 \n0 100% 10.14% 0.97% \n \n1 99% 10,360 \n0 100% 13.2% 0.36% \n \nNutrition Services \nNumber of feeding sites for both the Child and Adult Care Food Program and Summer Food Service Program Number of meals served by providers in the Child and Adult Care Food Program and the Summer Food Service Program Percentage of accurately submitted monthly claims reimbursed within 10 days of receipt Number of program provider trainings provided on healthier menu options \nNumber of counties participating in the Child and Adult Care Food Program \nNumber of counties participating in the Summer Food Service Program \n \n4,597 74,123,701 \n97% 7 \n154 158 \n \n4,379 67,929,527 \n99% 18 \n154 159 \n \n4,402 70,199,229 \n99% 15 \n156 157 \n \n4,456 70,938,765 \n99% 15 \n156 157 \n \nPre-Kindergarten Program \nGeorgia Pre-Kindergarten program enrollment \nNumber of children on Pre-Kindergarten waiting list \nPercentage of classrooms implementing Work Sampling System (WSS) online in order to monitor and report student progress \nPercentage of children rated as \"in process\" or \"proficient\" on at least 80% of the WSS Language and Literacy Indicators \nPercentage of children rated as \"in process\" or \"proficient\" on at least 80% of the WSS Mathematics indicators \nPercentage of new Pre-Kindergarten teachers who attended both days of New Pre-K Teacher Institute who scored at 80% or above on all proficiency quizzes \nPercentage of Pre-Kindergarten Lead Teachers who are retained in the PreKindergarten program \n \n80,328 4,303 100% N/A N/A 100% \n81.50% \n \n66,554 2,643 100% N/A N/A 100% \n84.55% \n \n73,177 2,592 100% \n97.84% 97.74% \n100% 79.09% \n \n73,462 2,611 100% 95% 93.5% 100% \n80.24% \n \n38 \n \n Program Performance Measures: \nQuality Initiatives \nNumber of compliant licensed early care and education programs that participate in the Quality Rating and Improvement System \nPercentage of compliant licensed early care and education programs that participate in the Quality Rating and Improvement System \nNumber of unique early learning professionals in the INCENTIVES Program \nPercentage of early learning and education programs that have improved their level of quality in the Quality Rating and Improvement System \nPercentage of INCENTIVES Program participants who increased their education level from the initial credential/degree earned \nPercentage of Quality Rating and Improvement System rated early care and education programs in the top two tiers (2- or 3-star rating) \nPercentage of children who receive Childcare and Parent Services (CAPS) eligible subsidies who are served in Quality Rated programs \nNumber of unique early learning professionals in the SCHOLARSHIPS program \nNumber of referrals offered to families by the Statewide Parental Referral System \nNumber of children served in the Rising Pre-Kindergarten and Rising Kindergarten Summer Transition Programs \nNumber of submitted Quality Rated portfolios supported by the Child Care Resource and Referral System for participation in the Quality Rating and Improvement System Percentage of DECAL Scholars remaining in classroom for at least five years \nPercentage of DECAL Scholars who are teaching in Quality Rated classrooms \n \nFY 2020 Actual \n3,540 79% \n1,199 42% 5% 71% 76% \n1,724 33,780 \n2,708 974 19% 70% \n \nFY 2021 Actual \n3,556 81% \n1,353 N/A 3% 61% 88% 908 \n23,850 4,299 949 24% 73% \n \nFY 2022 Actual \n3,565 82% 934 46% \n7.39% 57% 93% 658 \n26,960 3,997 1,149 41% 80% \n \nFY 2023 Actual \n3,666 83% 527 43% \n3.98% 65% 91% \n1,292 32,538 \n4,618 1,667 \n55% 97% \n \n39 \n \n Program Performance Measures: \nDepartment of Economic Development \nDepartmental Administration (DEcD) \nNumber of audit findings Number of days from requisition to purchase order dispatch Number of payments processed Percentage of payments processed electronically Average number of days to process payments Agency turnover rate \nFilm, Video, and Music \nDirect Capital investment (in millions) Projects initiated Work days created by film and television production Leads scouted resulting into initiated project Value of tax credits certified \nGeorgia Council for the Arts \nNumber of Georgia Council for the Arts grant awards Number of counties served by GCA \nGeorgia Council for the Arts - Special Project \nNumber of grant awards \nGlobal Commerce \nNumber of jobs created Direct capital investment (millions) Number of active projects initiated Number of companies assisted Active projects resulting in retention, relocation or expansion \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \n0 3 3,479 68 4 17.3 \n \n0 3 2,363 63 4 14.2 \n \n0 3 3,091 74 4 18.4 \n \nN/A 3 \n3,425 77 4 \n18.0 \n \n$2,200 \n \n$4,020 \n \n$4,400 \n \n$4,100 \n \n234 \n \n366 \n \n412 \n \n390 \n \n1,200,000 \n \n2,164,000 \n \n9,477,632 \n \n8,712,371 \n \n40 \n \n50 \n \n100 \n \n50 \n \n$649,000,000 $1,204,000,000 $1,312,500,000 $1,238,685,351 \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \n152 \n \n137 \n \n142 \n \n123 \n \n218 \n \n288 \n \n340 \n \n358 \n \n24,133 $7,431 \n730 746 \n48 \n \n33,439 $10,791 \n873 1,064 \n43 \n \n51,132 $21,280 \n928 1,153 \n39 \n \n38,406 $24,267 \n970 1,384 \n44 \n \n40 \n \n Program Performance Measures: \nInternational Relations and Trade \nKey clients (statewide) Trade Successes \nRural Development \nRegions where community meeting were attended. There are a total of 12 regions. Community Visits Companies visited \nSmall and Minority Business Development \nNumber of companies served Number of community visits Number of Resource Awareness recipients Outreach Recipients COVID-19 PPP Webinar registrants served \nTourism \nTourism expenditures (in billions per calendar year) Visitors to the Visitor Information Center Annual Visitation(in millions per calendar year) Website Sessions Impressions Jobs Supported (per calendar year) State and Local Tax Revenues Generated(in billions per calendar year) \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \n2,743 296 \n \n1,321 204 \n \n2,252 260 \n \n2,005 323 \n \n6 \n \n4 \n \n12 \n \n12 \n \n25 \n \n1 \n \n94 \n \n87 \n \n34 \n \n4 \n \n57 \n \n94 \n \nN/A N/A N/A 300 8,700 \n \n211 255 1,117 N/A N/A \n \n232 267 1,332 N/A N/A \n \n247 13 \n1,826 N/A N/A \n \n$37.83 9,893,618 \n152.3 7,034,986 189,563,446 \n506,490 $4.23 \n \n$24.52 N/A \n152.2 11,184,387 \nN/A 410,198 \n$2.82 \n \n$34.41 N/A \n159.6 11,614,949 \nN/A 422,628 \n$4.24 \n \n$39.79 N/A \n167.7 10,823,022 \nN/A 442,657 \n$4.67 \n \n41 \n \n Program Performance Measures: \nDepartment of Education \nAgricultural Education \nGrades 6-12 student enrollment in Extended Day/Year programs \nNumber of schools providing Extended Day/Year programs \nPercentage of agriculture teachers meeting all required Extended Day/Year program standards Average number of monthly Extended Day contact hours reported \nAverage number of Extended Year contact hours reported \nPercentage of performance standards met on the Area Teacher program work evaluation Percentage of classroom agriculture teachers meeting all required program standards Average number of monthly Area Teacher contact hours reported \nNumber of teachers trained by Agriculture Area Teachers \nPercentage of performance standards met on the Young Farmer Teacher program work evaluation Young Farmer participants per instructor \nAverage number of contact hours reported by the Young Farmer teacher monthly report Enrollment in program events and activities at FFA Youth Camp facilities \nNumber of FFA events held at Camp John Hope and the Georgia FFA-FCCLA Center \nBusiness and Finance Administration \nAgency turnover rate \nNumber of audit findings \nNumber of payments processed \nPercentage of payments processed electronically \nNumber of open records requests \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \n73,674 344 98% 42 357 \n100% 98% 55 472 96% 192 35 \n4,441 30 \n \n77,359 361 96 27 254 \n100% 96% 180 504 \n100% 157 121 \n3,820 82 \n \n84,777 367 96% 33 293 \n100% 96% 180 552 \n100% 208 130 \n8,478 109 \n \n88,944 377 \n98.6% 36.3 \n332.9 100% 98.6% \n180 578 100% 262 175 13,471 158 \n \n12.1% 0 \n149,593 82.0% 230 \n \n11.5% 0 \n164,421 80.0% 222 \n \n11.9% 0 \n144,358 82.0% 201 \n \n9.5% N/A \n149,382 81.0% 204 \n \nCentral Office \nState Central Office cost per FTE (i.e., student) \nCharter Schools \nNumber of charter schools \n \n$2.38 \n \n$2.36 \n \n$2.91 \n \n$2.58 \n \n116 \n \n115 \n \n96 \n \n58 \n \n42 \n \n Program Performance Measures: \nNumber of charter school petitions reviewed by the Georgia Department of Education Number of charter schools authorized \nPercentage of charter school requests for renewal approved \nNumber of students enrolled in charter schools \nCharter school student graduation rate \nNumber of charter system petitions reviewed by the Georgia Department of Education Number of approved charter systems operating \nNumber of planning grants awarded \nNumber of contact hours reported by planning consultants \nNumber of facilities grants awarded \nAverage value of facilities grants awarded \nNumber of Federal Charter School Program grants awarded \n \nFY 2020 Actual \n40 29 100.0% 77,318 N/A \n7 48 \n3 28,870 \n80 $40,476 \n12 \n \nFY 2021 Actual \n8 27 100.0% 84,291 N/A 14 48 \n3 19,817 \n87 $39,034 \n64 \n \nFY 2022 Actual \n8 27 100.0% 67,757 N/A \n7 48 \n0 3,348 \n86 $50,528 \n17 \n \nFY 2023 Actual \n14 9 \n100.0% 28,597 \nN/A 10 48 0 \n3,835 92 \n$80,429 0 \n \nCommunities in Schools \nNumber of at-risk students receiving intensive services \nDropout rate for students served by Communities In Schools \nGraduation rate for students served by Communities In Schools \nPercentage of school districts with campuses participating in Communities In Schools Average amount of state funds spent per student served \nTotal dollars leveraged \n \n7,146 3.7% 95.5% 21.1% $191.85 $11,413,222 \n \n4,637 3.8% 92.3% 20.1% $295.66 $8,520,512 \n \n6,235 3.1% 95.7% 18.4% $229.05 $9,901,579 \n \n7,287 1.9% 97.2% 22.8% $195.98 $14,212,282 \n \nCurriculum Development \nNumber of resources developed to support implementation of curricular standards (resources include standards, framework components, videos, and remediation support) Average cost to develop a resource \nNumber of unique visits to GeorgiaStandards.org \nNumber of teachers attending curriculum and instruction training sessions \nNumber of industry specific language training courses developed \n \n6,084 $112.31 1,075,053 \n50,371 N/A \n \n7,447 $104.83 3,037,902 \n48,627 N/A \n \n5,163 $472.28 3,709,307 \n68,553 N/A \n \n9,555 $231.36 3,755,242 109,093 \nN/A \n \n43 \n \n Program Performance Measures: Federal Programs \nNumber of Title I schools \nAverage cost per school implementing Title Programs \n \nFY 2020 Actual \n1,627 \n$304,780 \n \nFY 2021 Actual \n1,616 \n$318,006 \n \nFY 2022 Actual \n1,641 \n$319,272 \n \nFY 2023 Actual \n1,642 \n$367,963 \n \nGeorgia Network for Educational and Therapeutic Support (GNETS) \nNumber of students served \n \n3,344 \n \nCost per student (to include state and federal funds) \n \n$19,010 \n \nPercentage of students who meet or exceed reading and math standards on \n \nN/A \n \nMilestones \n \nPercentage of students who are marked as proficient on the GAA \n \nN/A \n \nPercentage of students proficient in ELA on Milestones (EOG) \n \nN/A \n \nPercentage of students proficient in ELA on Milestones (EOC) \n \nN/A \n \nPercentage of students proficient in math on Milestones (EOG) \n \nN/A \n \nPercentage of students proficient in math on Milestones (EOC) \n \nN/A \n \n2,972 $19,175 \nN/A N/A N/A N/A N/A N/A \n \n2,943 $19,515 \nN/A N/A N/A N/A N/A N/A \n \n2,752 $19,953 \nN/A N/A N/A N/A N/A N/A \n \nGeorgia Virtual School \nNumber of courses offered \nNumber of advanced placement courses offered \nNumber of enrollments (in half-year segments) \nNumber of systems with students enrolled in GaVS courses \nPercentage of students completing courses \nPercentage of students passing the appropriate End of Course Test for courses that require such a test Percentage of Credit Recovery students who passed final exam \n \n133 26 \n32,406 138 \n97.76% 84.24% 98.61% \n \n136 26 \n42,427 145 \n94.40% 86.35% 91.00% \n \n136 26 \n37,085 148 \n93.53% 79.00% 78.80% \n \n141 26 \n34,875 136 \n95.00% 79.00% 77.00% \n \n44 \n \n Program Performance Measures: Information Technology Services \nAverage bandwidth allocated per school expressed in megabits per second \nPercentage of school systems connected to the statewide network \nPercentage of classrooms with internet connection \nAverage amount of local support for information technology \nAverage school bandwidth overall (including local support) \nNon Quality Basic Education Formula Grants \nNumber of students served in residential treatment facilities \nAverage educational cost per student served in a residential treatment facility \nNutrition \nNumber of lunches served (in millions) \nAverage number of lunches served daily \nPercentage of children participating in the lunch program \nPercentage of children participating in the breakfast Program \nAverage cost of breakfast per student \nAverage cost of lunch per student \nPercentage of local school systems under review that are in full compliance with the nutritional standards required by the USDA Percentage of school districts with more than 75% of students participating in the Free and Reduce Lunch Program \n \nFY 2020 Actual \n100 100% \nN/A N/A N/A \n770 $8,418 \n169 911,748 \n68.8% 36.9% $1.98 $3.64 95.6% 42.3% \n \nFY 2021 Actual \n100 100% 99.66% 2,099 291/391 \n542 $9,951 \n129 693,276 \n58.6% 43.0% $1.75 $4.09 100.0% 39.0% \n \nFY 2022 Actual \n200 100% 99.00% 2,099 291/391 \n464 $10,477 \n190 1,065,884 \n70.0% 39.0% $2.12 $4.13 97.0% 39.0% \n \nFY 2023 Actual \n400 100% 99.3% 2,099 400/400 \n476 $11,157 \n180 983,397 \n62.3% 34.10% \nN/A N/A 97.0% 41.0% \n \nPreschool Disabilities Services \nNumber of three- and four-year old students with disabilities served by this program \nCost of program per student served \nPercentage of children receiving preschool handicapped services who improved functioning in acquisition and use of knowledge and skills \nPercentage of children receiving preschool handicapped education services who remain in their regular education peer cohort \n \n10,158 $4,264 \nN/A N/A \n \n8,274 $6,673 \n88% 48% \n \n8,263 $4,365 \n85% 45% \n \n9,097 $4,177 86.13% 43.56% \n \nPupil Transportation \nAverage number of buses operated daily \nAverage number of students transported daily \n \nN/A \n \n12,470 \n \n14,113 \n \n13,457 \n \nN/A \n \n932,693 \n \n805,183 \n \n856,549 \n \n45 \n \n Program Performance Measures: \nAverage amount of state and local funds expended per student on pupil transportation Number of buses used for daily student transport exceeding useful life \nAverage number of miles driven per driver per day \nNumber of vehicles passing stopped buses \nDaily miles all systems \n \nFY 2020 Actual \nN/A \nN/A \nN/A \nN/A \nN/A \n \nFY 2021 Actual \n$552.52 \n4,281 \n44 \nN/A \n545,010 \n \nFY 2022 Actual \n$599.00 \n97 \n48 \n7,828 \n683,041 \n \nFY 2023 Actual \n$695.64 \n863 \n52 \n1,456,380 \n703,619 \n \nQuality Basic Education Program \nNumber of FTEs (i.e., students) \nStatewide high school graduation rate (cohort method) \nStatewide high school dropout rate \nNumber of students served by the Georgia Special Needs Scholarship \nAverage scholarship award per student participating in the Georgia Special Needs Scholarship Number of school nurses and school nurse assistants \nAverage number of students served by a school nurse or nurse assistant \nNumber of school nurses or school nurse assistants per school \nPercentage of students requiring remedial coursework in college \nPercentage of students enrolled in postsecondary education within 16 months of graduation College and Career Ready Performance Index (CCRPI) Score for Elementary Schools College and Career Ready Performance Index (CCRPI) Score for Middle Schools College and Career Ready Performance Index (CCRPI) Score for High Schools \n \n1,750,930 83.8% 2.0% 4,774 N/A 1,955 905 0.85 N/A N/A N/A N/A N/A \n \n1,718,854 N/A N/A \n5,303 $6,473 \n2,014 859 0.88 N/A N/A N/A N/A N/A \n \n1,730,674 N/A N/A \n5,709 $6,681 \n2,041 853 0.88 N/A N/A N/A N/A N/A \n \n1,742,505 N/A N/A \n5,540 $6,836 \n2,314 816 0.92 N/A N/A N/A N/A N/A \n \nRegional Education Service Agencies (RESAs) \nNumber of teachers/school staff earning Professional Learning Units through courses and workshops Number of teachers/school staff attending other professional learning activities \nTotal number of contact hours earned by teachers and school staff through workshops and training Amount saved through regional contracts \nNumber of attendees at technology focused trainings conducted \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \n46 \n \n Program Performance Measures: \nNumber of PLUs earned through RESA courses and workshops \n \nFY 2020 Actual \nN/A \n \nFY 2021 Actual \nN/A \n \nFY 2022 Actual \nN/A \n \nFY 2023 Actual \nN/A \n \nSchool Improvement \n \nPercentage of high schools served and classified as Focus that had an increase \n \n70% \n \nN/A \n \nN/A \n \nN/A \n \nin the four year cohort graduation rate from the previous year \n \nPercentage of schools served that demonstrated an increased CCRPI score from the previous year \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nNumber of districts implementing Teacher/Leader Keys Evaluation System (TKES/LKES) \n \n206 \n \nN/A \n \nN/A \n \nN/A \n \nAverage number of Priority schools served by a School Effectiveness Specialist Team \n \n23 \n \n23 \n \n23 \n \n23 \n \nState Charter School Commission Administration \nNumber of operational state charter schools in Georgia \nNumber of applications received \nNumber of new charter schools authorized \nNumber of state charter schools closed by the State Charter Schools Commission due to poor academic and/or financial performance Number of training activities conducted with existing charter schools \nNumber of training activities conducted with potential charter schools \nNumber of charter schools outperforming comparison school districts based on the College and Career Ready Performance Index (CCRPI) and value-added impact scores Number of charter schools performing above the statewide average for CCRPI \n \n33 \n \n39 \n \n37 \n \n41 \n \n21 \n \n26 \n \n13 \n \n13 \n \n8 \n \n8 \n \n3 \n \n3 \n \n0 \n \n1 \n \n1 \n \n0 \n \n27 \n \n24 \n \n30 \n \n19 \n \n24 \n \n8 \n \n12 \n \n8 \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nState Schools \nNumber of students enrolled at Atlanta Area School for the Deaf \nNumber of students enrolled at Georgia Academy for the Blind \nNumber of students enrolled at Georgia School for the Deaf \nPercentage of students in grades 1-12 completing Individualized Education Program goals at Atlanta Area School for the Deaf Percentage of students in grades 1-12 completing Individualized Education Program goals at Georgia Academy for the Blind Percentage of students in grades 1-12 completing Individualized Education Program goals at Georgia School for the Deaf Percentage of graduates completing transition plans at all three state schools \nPercentage of prior year's graduates at Atlanta Area School for the Deaf that have a positive postsecondary outcome: career, schooling, job training Percentage of prior year's graduates at Georgia Academy for the Blind that have a positive postsecondary outcome: career, schooling, job training \n \n183 99 74 \n100% 100% 100% 100% \n94% 88% \n \n156 90 74 \n100% 100% 100% 100% 100% \n57% \n \n131 99 74 \n100% 100% 100% 100% 100% \n67% \n \n147 101 \n77 100% 100% 100% 100% \n82% 78% \n \n47 \n \n Program Performance Measures: \nPercentage of prior year's graduates at Georgia School for the Deaf that have a positive postsecondary outcome: career, schooling, job training Cost per student at Atlanta Area School for the Deaf \nCost per student at Georgia Academy for the Blind \nCost per student at Georgia School for the Deaf \nGraduation rate at Atlanta Area School for the Deaf \nGraduation rate at Georgia Academy for the Blind \nGraduation rate at Georgia School for the Deaf \n \nFY 2020 Actual \n75% \n$58,186 \n$97,911 \n$85,959 \n100% \n100% \n100% \n \nFY 2021 Actual \n67% \n$57,692 \n$95,786 \n$74,302 \n100% \n100% \n100% \n \nFY 2022 Actual \n80% \n$75,477 \n$96,188 \n$78,172 \n100% \n100% \n100% \n \nFY 2023 Actual \n67% \n$59,776 \n$116,519 \n$84,783 \n100% \n100% \n100% \n \nTechnology/Career Education \nTotal student enrollment in grades 6-12 \nTotal student enrollment in grades 9-12 \nNumber of high school concentrators (students with 3 or more classes in a Career Pathway) Number of professional development workshops for teachers \nNumber of industry certified programs \nCareer and technology student organization membership \nCost per student served (unduplicated count) \nGraduation rate for Career, Technology, and Agricultural Education concentrators Difference of Career, Technology, and Agricultural Education graduation rate from the state average Total student enrollment in grades 6-8 \n \nN/A \n \n664,769 \n \n695,063 \n \nN/A \n \nN/A \n \n384,670 \n \n403,035 \n \nN/A \n \nN/A \n \nN/A \n \n150,621 \n \nN/A \n \nN/A \n \n383 \n \n426 \n \nN/A \n \nN/A \n \n453 \n \n452 \n \n450 \n \nN/A \n \n149,319 \n \n183,911 \n \n205,119 \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \n97% \n \n96% \n \nN/A \n \nN/A \n \n14% \n \n11.9% \n \nN/A \n \nN/A \n \n280,099 \n \n292,028 \n \nN/A \n \nTesting \nNumber of Georgia Milestones tests administered Average Georgia Milestones cost per student Number of Georgia Milestones tests administered online Number of Advanced Placement (AP) exams administered Number of students taking AP exams Number of AP test fees subsidized \n \n231,315 N/A \n231,312 139,155 \n76,598 44,782 \n \n1,663,064 N/A \n1,662,156 N/A N/A N/A \n \n2,495,457 $9.53 \n2,494,195 N/A N/A \n45,878 \n \n2,518,448 $8.65 \n2,518,448 N/A N/A \n51,760 \n \n48 \n \n Program Performance Measures: \nPercentage of students statewide who obtained a score of three (3) or higher on advanced placement exams \nTuition for Multiple Disability Students \nNumber of students with disabilities served in residential placements \nAverage total cost per student \nPercentage of all services covered by state grant funds \n \nFY 2020 Actual \n65% \n \nFY 2021 Actual \nN/A \n \nFY 2022 Actual \nN/A \n \nFY 2023 Actual \nN/A \n \n11 $115,909 \n54.8% \n \n9 $114,267 \n58.0% \n \n9 $114,266.78 \n58.0% \n \n9 $156,147.67 \n78.0% \n \n49 \n \n Program Performance Measures: \nEmployees' Retirement System of Georgia \nDeferred Compensation \nNumber of participants \nTotal assets under management (in millions) \nCost per participant \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \n77,931 $1,932 \n62 \n \n77,635 $2,487 \n58 \n \n79,766 $2,215 \n54 \n \n83,759 $2,581 \n50 \n \nGeorgia Military Pension Fund \nNumber of retirees \u0026 beneficiaries receiving benefits \nTotal benefit payments made \nNew retiree on-time processing rate \n \n1,223 $1,297,000 \n57% \n \n1,362 $1,428,000 \n61% \n \n1,472 $1,527,000 \n76% \n \n1,555 $1,616,000 \n77% \n \nPublic School Employees Retirement System \nNumber of retirees \u0026 beneficiaries receiving benefits \nTotal benefit payments made (in millions) \nNew retiree on-time processing rate \n \n19,232 $66.09 \n98% \n \n19,509 $66.42 \n98% \n \n19,852 $68.20 \n95% \n \n20,141 $70.69 \n96% \n \nSystem Administration (ERS) \nNumber of active enrollees in the Employees' Retirement System (ERS) plan New retiree on-time processing rate for the ERS plan Percentage of ERS plan service retirement applications processed without error Number of retirees \u0026 beneficiaries receiving benefits through the ERS plan Total benefit payments made for the ERS plan (in millions) Average speed to answer incoming calls (in seconds) Number of calls dropped compared to volume of calls Number of audit findings in annual financial audit \n \n57,059 98.3% 90.0% 53,249 $1,484.45 \n78 4.68% \n0 \n \n53,330 99.0% 95.6% 54,059 $1,434.76 \n79 4.06% \n0 \n \n52,526 98.0% 92.6% 54,530 $1,502.90 \n165 6.43% \n0 \n \n54,781 98.0% 99.0% 54,862 $1,489.00 \n157 6.63% \n0 \n \n50 \n \n Program Performance Measures: \nState Forestry Commission \nCommission Administration (SFC) \nNumber of audit findings Total federal dollars received agency wide \nForest Management \nNumber of water quality exams conducted on logging and forestry operations Number of acres covered by forest management plans Number of forested acres in the state Landowners reached through educational programs \nForest Protection \nNumber of acres burned by wildfires Average fire response time (in minutes) Number of online and automated burn permits issued Percentage of burn permits issued online Number of acres per firefighter Dollar value of property destroyed/damaged by forest fires Number of wildfire arson investigations conducted Number of fire fighters trained and certified in wild land firefighting \nTree Seedling Nursery \nAmount of revenue generated through seedling sales Number of seedlings sold Percentage of seedlings sold as compared to total seedlings grown and available in inventory for sale Number of orders filled Number of customers served Revenue generated through seedlings sales, seed sales, and timber sales \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \n0 $6,068,754 \n \n0 $12,673,903 \n \n0 $15,482,461 \n \n0 $9,115,293 \n \n1,198 429,522 24,464,219 109,936 \n \n1,320 355,395 24,418,249 \n48,211 \n \n1,097 313,747 24,402,035 121,972 \n \n1,117 469,414 24,342,500 163,521 \n \n9,488 26.3 \n719,641 92.20% 64,397 $1,277,205 \n23 66 \n \n12,495 25.6 \n839,603 91.40% 64,397 $1,138,174 \n39 72 \n \n20,023 26.6 N/A N/A \n65,941 $3,803,525 \n40 82 \n \n10,839 26.2 N/A N/A \n65,115 $466,970 \n27 65 \n \n$1,194,688 15,226,922 \n96.30% 3,398 1,795 \n$1,358,366 \n \n$576,931 7,413,216 \n51.12% 2,627 1,390 \n$793,378 \n \n$605,207 6,152,334 \n50.30% 1,548 1,320 \n$2,232,880 \n \n$790,262 8,165,343 \n98.60% 1,588 1,580 \n$2,001,208 \n \n51 \n \n Program Performance Measures: \nOffice of the Governor \nGovernor's Emergency Fund \nAmount of dollars appropriated for Governor's Emergency Fund (GEF) \nPercentage of state general funds appropriated for GEF \nPercentage of GEF used for disaster relief \nPercentage of GEF used for contingencies designated to a specific agency \nNumber of funding requests approved for GEF \nAmount of GEF appropriation remaining at fiscal year end \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \n$121,062,041 0.52% 5.93% 100% 6 $0 \n \n$25,062,041 0.11% \n31.92% 100% 4 $0 \n \n$19,562,041 0.08% 0.00% 100% 3 $0 \n \n$11,062,041 0.04% 0.19% 100% 4 $0 \n \nGovernor's Office of Planning and Budget \nNumber of State Agency Strategic Plans reviewed Number of budget amendments approved Average number of days to process amendments (from submittal to approval) Number of allotments processed Average number of days to process allotments (from submittal to warrant) \n \n78 N/A N/A 1,039 5.2 \n \n57 597 9.5 1,130 4.9 \n \n61 469 9.6 1,151 4.7 \n \n74 415 11.7 1,049 5.0 \n \n52 \n \n Program Performance Measures: \nOffice of the Governor: Attached Agencies \nOffice of the Child Advocate \nNumber of child welfare complaints (per calendar year) \nAverage time to complete an investigation \nPercentage of teams that remain in compliance with Child Abuse Protocol requirements Percentage of complaints referred to investigations \nNumber of random and targeted audits of county level DFCS offices \nNumber of targeted special investigations \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \n580 44 \n45% N/A N/A N/A \n \n478 118 13% N/A N/A N/A \n \n595 80 \n15% 45% \n4 5 \n \n603 85.6 21% 45% \n2 8 \n \nGeorgia Emergency Management and Homeland Security Agency \nPercentage of all requests for state assets and mutual aid assistance handled successfully \nNumber of Georgia counties with an approved Annual County Emergency Management Work Plan \nTotal number of projects open in the Public Assistance grant program \n \n100% 156 \n3,095 \n \nTotal number of projects open in the Hazard Mitigation grant program \n \n171 \n \nNumber of Certified Emergency Managers trained by the agency \n \n87 \n \nNumber of days the State Operations Center was open to coordinate state \n \n159 \n \nresponse to disasters or emergencies \n \nNumber of school safety training programs provided \n \n46 \n \nNumber of persons that attended agency sponsored WebEOC training \n \n104 \n \nDollar value of payments processed to local governments \n \n$114,528,564 \n \nNumber of Homeland Security subawards managed \n \n346 \n \nNumber of counties with wireless emergency 911 plans \n \n176 \n \n100% 157 \n2,249 181 38 365 83 17 \n$46,454,730 488 177 \n \n100% 158 \n1,961 186 83 365 121 55 \n$45,514,032 397 155 \n \n100% 150 901 224 95 95 228 281 \n$56,274,636 446 155 \n \nGeorgia Commission on Equal Opportunity \nPercentage of employment discrimination complaints against a state agency closed within 90 days (per calendar year) \nPercentage of successful performance evaluations by the U.S. Equal Employment Opportunity Commission (per calendar year). \nPercentage of successful performance evaluations by the U.S. Department of Housing and Urban Development (per calendar year). \nNumber of employment discrimination complaints received against a state agency (per calendar year). \nAverage number of hours to complete an employment discrimination investigation (per calendar year). \n \n6% 100% 100% \n46 33 \n \n3% 100% 100% \n41 35 \n \n6% 100% 100% \n37 17 \n \n14% 100% 100% \n25 15 \n \n53 \n \n Program Performance Measures: \nNumber of fair housing complaints received (per calendar year). \n \nFY 2020 Actual \n18 \n \nFY 2021 Actual \n18 \n \nFY 2022 Actual \n71 \n \nFY 2023 Actual \n122 \n \nPercentage of fair housing complaints closed within 100 days (per calendar year). \nAverage number of hours to complete a fair housing complaint investigation (per calendar year). \nPercentage of employment discrimination complaints closed (per calendar year). \n \n6% 29 67% \n \n0% 39 73% \n \n17% 23 \n84% \n \n12% 7 \n84% \n \nPercentage of fair housing complaints closed (per calendar year). \n \n56% \n \n56% \n \n32% \n \n43% \n \nPercentage of employment discrimination complaints closed by mediation and/or \n \n10% \n \n10% \n \n0% \n \n0% \n \nconciliation. \n \nPercentage of fair housing complaints closed by conciliation. \n \n50% \n \n28% \n \n26% \n \n8% \n \nAmount of monetary and/or non-monetary mediation or conciliation settlements \n \n$10,000 \n \n$46,750 \n \n$0 \n \n$0 \n \nfor employment discrimination. \n \nAmount of monetary mediation or conciliation settlements for housing discrimination \n \n$6,021 \n \n$6,876 \n \n$992 \n \n$6,931 \n \nNon-monetary mediation or conciliation settlements for housing discrimination. \n \n$4,302.53 \n \nSingle family Mandatory Fair Respondents \n \n(Amount of waived dwelling rental Housing Training agreed to allow \n \nrent, fees, and previously denied \n \nfor Housing the Complainant to \n \nfines) \n \nDevelop \n \nProviders proceed with the \n \nReserved \n \nReasonable Carpet replaced process required \n \nHandicap Parking Accommodation \u0026 \n \nby property \n \nby Gwinnett \n \nSpace \n \nModification \n \nmanagement Townhomes to \n \nPolicies and \n \ncompany apply for a new \n \ndesignate a \n \nFair Housing \n \nlease under \n \nDisability Poster Display at Section 8 housing \n \nCoordinator to subject properties and determine his \n \nhandle all \n \nMold \n \nqualifications \n \nreasonable Inspection/Mold \n \nfairly, without \n \naccommodation \u0026 Remediation for consideration for \n \nmodification subject properties \n \nthe delayed \n \nrequests Waived all rent \n \npayment by \n \nCarpet replaced and late fees for a Behavioral Health, \n \nby property specified time \n \nto not pursue \n \nmanagement frame to permit eviction of the \n \ncompanytenant to bring rent Complainant due \n \nReplacement of \n \ncurrent to the late rental \n \nsix solar lights Negotiated a \n \npayment by \n \nFair Housing rental due date Behavioral Health \n \nPoster Display at modification for a in the total amount \n \nsubject properties tenant receiving \n \nof $1,659.00, \n \nMandatory Fair disability income \n \nitemized as \n \nHousing Training \n \nJanuary, February, \n \nfor subject \n \nand March 2021 \n \nproperties \n \nrent in the amount \n \nof $553.00 each \n \nmonth \n \n(\"Behavioral \n \nHealth Rental \n \nPayment\"), and \n \npaid to \n \nRespondents in \n \nApril 2021. \n \nRespondents \n \nagreed to waive \n \nthe late fees due \n \nand owed by the \n \nComplainant \n \nbecause of the \n \ndelinquent \n \nBehavioral Health \n \nrental payment. \n \n54 \n \n Program Performance Measures: Office of the State Inspector General \nNumber of complaints received Number of no probable cause complaints Number of probable cause complaints resulting in an investigation Average time to resolve a complaint (in hours) Number of cases open / active at year end Number of cases closed Percentage of recommendations accepted by state agencies Number of outreach and training events conducted Number of cases concluded with action Value of fraud referred for prosecution \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \n217 \n \n179 \n \n327 \n \n587 \n \n182 \n \n147 \n \n291 \n \n566 \n \n35 \n \n32 \n \n36 \n \n21 \n \n103 \n \n168 \n \n124 \n \n185 \n \n34 \n \n42 \n \n26 \n \n30 \n \n259 \n \n172 \n \n301 \n \n561 \n \n100% \n \n100% \n \n100% \n \n100% \n \n43 \n \n13 \n \n12 \n \n10 \n \n23 \n \n9 \n \n6 \n \n9 \n \n$13,056,949.22 $11,347,812.33 $9,011,341.99 $8,904,031.08 \n \nGeorgia Professional Standards Commission \nNumber of approved educator preparation programs \nAverage processing time for certification cases submitted with all necessary documentation (in days) \nNumber of certification cases completed \nNumber of individuals with an active GaPSC credential \nNew ethics complaints received \nPercentage of ethics cases extended by the Commission past the 60 calendarday timeframe established in Georgia code \nPercentage of ethics cases cleared by the Commission voting \"no probable cause\" after an investigation \nNumber of P-16 educators and administrators reached through outreach events and training opportunities \nPercentage of educator preparation program completers who qualify for certification \nPercentage of completers of a PSC-approved teacher preparation program who are employed in a Georgia public school the year after program completion and remain employed for at least three years Percentage of completers of a PSC-approved teacher preparation program who are employed in a Georgia public school the year after program completion and earn an unsatisfactory or ineffective annual performance rating in one of the first five years of employment Percentage of students enrolled in Georgia-approved educator preparation baccalaureate programs that passed the Georgia Assessment for the Certification of Educators on the first attempt \nGovernor's Office of Student Achievement \nAverage number of days to complete an audit \n55 \n \n984 6 \n91,415 314,754 \n1,728 22% 23% \n6,596 92% 86% 6% \n92% \n \n985 9 \n93,457 310,069 \n1,343 19% 22% \n5,931 97% 87% 5% \n90% \n \n1,027 3 \n102,569 312,642 \n1,703 20% 22% \n10,104 96% 87% 5% \n86% \n \n1,022 3 \n102,510 314,320 \n1,786 23% 26% \n9,885 95% 85% 3% \n85% \n \n190 \n \n140 \n \n153 \n \n150 \n \n Program Performance Measures: \nNumber of elementary and middle schools audited statewide \nNumber of elementary and middle schools flagged for testing irregularities \nAverage number of unique visits to GOSA website per month \nNumber of research studies published \nNumber of policy briefings on educational developments published on GOSA website Number of Georgia Milestones Assessments monitored by the state \nPercentage of students in schools served by mentors reading on benchmark \nPercentage of school districts who nominated a student for the Governor's Honors Program Percentage of schools audited that were flagged requiring further inquiry \n \nFY 2020 Actual \n1,800 13 \n47,371 3 0 \nN/A N/A 87% 6% \n \nFY 2021 Actual \nN/A N/A 48,712 \n4 2 N/A N/A 73% N/A \n \nFY 2022 Actual \nN/A N/A 90,036 \n3 4 N/A N/A 82% N/A \n \nFY 2023 Actual \nN/A N/A 98,646 \n2 5 31 N/A 82% N/A \n \n56 \n \n Program Performance Measures: \nDepartment of Human Services \nAdoptions Services \nNumber of finalized adoptions \nPercentage of adoptions finalized within six months of adoptive placement \nPercentage of children exiting foster care for adoption within 24 months of their last removal from home Number of finalized adoptions as a percentage of total eligible children \nPercentage of children with an adoption disruption (i.e., children in an adoptive home but the adoption is not finalized) \nOut-of-School Care Services \nNumber of youth who participate in afterschool and summer programs \nPercentage of youth in foster care who participate in after school programs \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \n1,416 92.16% 20.19% 43.34% \n2.82% \n \n1,289 87.70% 12.56% 43.26% \n2.19% \n \n1,240 90.95% 14.27% 43.36% \n2.22% \n \n1,279 93.59% 14.46% 40.97% \n2.90% \n \n25,903 1.05% \n \n16,967 2.40% \n \n25,715 2.45% \n \n21,088 2.70% \n \nChild Abuse and Neglect Prevention \nNumber of children reached \nNumber of families reached \nNumber of community-based partnerships \nNumber of local entities participating in Abstinence Education Grant Program \n \n53,502 34,076 \n32 98 \n \n44,224 24,417 \n32 98 \n \n68,662 36,408 \n38 135 \n \n72,583 33,745 \n54 152 \n \nChild Support Services \nPercentage of current support collected compared to the total current support amount owed (per federal fiscal year) \nPercentage of child support cases paying towards arrears compared to the total number of child support cases with arrears due (per federal fiscal year) \nNumber of active cases (per federal fiscal year) \nPercentage of child support cases with support orders established compared with the total number of child support cases (per federal fiscal year) \nTotal child support collections disbursed to custodial parents and the state treasury (per federal fiscal year) \n \n62.05% \n \n62.42% \n \n59.60% \n \n76.19% \n \n71.64% \n \n67.14% \n \n356,877 \n \n340,577 \n \n328,192 \n \n90.40% \n \n90.13% \n \n89.80% \n \n$835,689,352 $751,964,843 $709,435,395 \n \nChild Welfare Services \nNumber of calls screened out \nNumber of investigations conducted \nNumber of substantiated maltreatment incidents \nPercentage of calls responded to within designated priority of the receipt of the report of alleged maltreatment \n \n35,981 40,182 11,857 54.31% \n \n33,192 31,894 13,261 88.80% \n \n70,584 32,165 13,390 69.47% \n \nN/A N/A N/A N/A N/A \n72,744 34,078 15,889 90.32% \n \n57 \n \n Program Performance Measures: \nNumber of Family Preservation Cases \nNumber of Family Support Cases \nPercentage of children who return home within 12 months of being removed \nPercentage of children who were victims of subsequent maltreatment within 6 months Percentage of foster children who re-enter foster care within 12 months \nChild Protective Service worker average caseload \nChild Protective Service worker turnover rate \nPercentage of state served by child advocacy centers \nNumber of forensic interviews conducted by child advocacy centers \nPercentage of forensic interviews conducted for sexual abuse allegations \n \nFY 2020 Actual \n7,213 37,238 54.43% 2.34% 2.89% \n15.1 26.25% \n98.0% 11,034 50.00% \n \nFY 2021 Actual \n6,573 27,028 46.97% 1.94% 3.00% \n13.1 29.10% \n97.0% 11,958 73.40% \n \nFY 2022 Actual \n8,082 25,098 26.60% 2.38% 4.95% \n15.3 55.40% 100.0% 11,932 72.00% \n \nFY 2023 Actual \n7,813 24,203 25.79% 2.17% 4.78% \n11 47.80% \n99% 11,876 71.00% \n \nCommunity Services \n \nNumber of low-income individuals who were assisted by Community Services \n \n159,405 \n \nN/A \n \nN/A \n \nN/A \n \nBlock Grant Funds (per federal fiscal year) \n \nNumber of individuals receiving emergency assistance (per federal fiscal year) \n \n132,985 \n \nN/A \n \nN/A \n \nN/A \n \nPercentage of participants who were unemployed and obtained a job (per federal fiscal year) \n \n44% \n \nN/A \n \nN/A \n \nN/A \n \nPercentage of participants who became employed and maintained a job for at least 90 days (per federal fiscal year) \n \n60% \n \nN/A \n \nN/A \n \nN/A \n \nPercentage of participants who obtained educational skills/competencies required for employment (per federal fiscal year) \n \n33% \n \nN/A \n \nN/A \n \nN/A \n \nNumber of senior citizens receiving services who maintain an independent living \n \n38,948 \n \nN/A \n \nN/A \n \nN/A \n \nsituation (per federal fiscal year) \n \nNumber of individuals with disabilities served who maintain an independent living \n \n24,105 \n \nN/A \n \nN/A \n \nN/A \n \nsituation (per federal fiscal year) \n \nNumber of low-income participants who obtained court-ordered child support payments leading to becoming more self-sufficient (per federal fiscal year) \n \n2,087 \n \nN/A \n \nN/A \n \nN/A \n \nDepartmental Administration (DHS) \nNumber of clients receiving transportation services \nNumber of trips provided by transportation services \nTotal funds expended for transportation \nCost per trip for transportation services \nPercentage of background investigations initiated by electronic fingerprinting technicians within 14 calendar days (Target: 95%) \n \n14,097 1,554,262 $20,115,041 \n$12.94 99% \n \n8,561 801,583 $13,583,518 \n$16.95 99% \n \n65,347 \n \n13,032 \n \n1,225,131 \n \n1,277,407 \n \n$24,348,473 \n \n$29,154,030 \n \n$19.87 \n \n$22.82 \n \n99% \n \n99% \n \n58 \n \n Program Performance Measures: \nNumber of Supplemental Nutrition Assistance Program (SNAP) recovery referrals \nNumber of Application Service Requests (ASRs) \nPercentage of Application Service Requests (ASRs) completed by the agreed upon date \nAgency turnover rate \n \nFY 2020 Actual \n4,829 \n1,237 \n93.95% \n17.60% \n \nFY 2021 Actual \n9,087 \n1,033 \n97.03% \n18.10% \n \nFY 2022 Actual \n7,627 \n627 \n98.25% \n27.90% \n \nFY 2023 Actual \n14,528 \n444 \n97.97% \n23.80% \n \nElder Abuse Investigations and Prevention \nNumber of complaints received by the Long-Term Care Ombudsman Percentage of Long-Term Care Ombudsman complaints resolved to the client's satisfaction Number of reports of abuse, neglect, or exploitation Number of wards Number of participants in the At-Risk Adult Crime Tactics Training Program Percentage of Adult Protective Services investigations initiated within 10 days Percentage of Adult Protective Services investigations completed within 45 days Average Adult Protective Services investigator caseload Average Adult Protective Services guardianship manager caseload Adult Protective Services (APS) investigator turnover rate Public guardianship case manager turnover rate Percentage of reports resulting in an investigation Percentage of investigations where claims were substantiated Amount of consumer savings through elderly legal assistance counseling Number of legal client served \n \n4,555 73.00% 62,446 \n1,132 269 \n76.00% 81% 25 24 \n10.00% 13.00% \n85% 44.60% $12,080,735 35,418 \n \n3,477 68.00% 31,768 \n1,179 305 \n66.00% 49% 30 25 \n16.80% 16.00% \n66% 47.00% $38,038,966 94,719 \n \n4,305 69.00% 35,636 \n1,284 306 \n79.00% 58% 28 26 \n28.10% 48.00% \n67% 49.00% $23,009,914 153,008 \n \n4,353 72.00% 39,700 \n1,312 336 \n79.00% 65% 29 28 \n20.20% 36.00% \n66% 47.00% $26,623,992 \n3,053 \n \nElder Community Living Services \nNumber of months Non-Medicaid Home and Community Based Services program participants delayed admission into a more costly facility Non-Medicaid Home and Community Based Services clients served \nAverage cost per Non-Medicaid Home and Community Based Services client \n \n46 37,780 $2,131 \n \n41 40,146 $2,228 \n \n43 40,733 $2,146 \n \n42 38,299 $1,516 \n \n59 \n \n Program Performance Measures: Elder Support Services \nPercentage of clients retaining employment for 6 months or longer Out-of-pocket savings to Medicare consumers \nNumber of Aging \u0026 Disability Resource Connection (ADRC) clients served \nPercentage of clients receiving either home delivered meals or congregate meals that maintain or improve their nutrition risk score Number of seniors served meals at senior centers \nNumber of seniors served home delivered meals \nNumber of home delivered meals \nNumber of Money Follows the Person transitions \nMoney Follows the Person savings to Medicaid (based on average Medicaid Nursing Home costs) Number of senior center meals served \nPercentage of clients that report they eat two or fewer meals a day \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \n39.70% $16,857,387 \n70,558 68.00% 15,072 18,217 2,830,706 \n216 $7,735,000 \n1,151,965 23% \n \n24.60% $648,748 \n77,929 69.00% 10,651 26,562 3,958,817 \n216 $10,378,368 \n1,255,460 31% \n \n37.30% $962,146 \n80,553 69.00% 15,210 21,870 3,316,865 \n158 $7,836,168 \n1,452,712 48% \n \n31.70% $538,592 \n81,414 71.00% 15,116 15,969 2,976,629 \n147 $7,438,788 \n1,517,727 11% \n \nEnergy Assistance \nNumber of households that received energy assistance (per federal fiscal year) \nNumber of households that received crisis energy assistance (per federal fiscal year) Average payment received for regular energy assistance (per federal fiscal year) \nAverage payment received for crisis energy assistance (per federal fiscal year) \nPercentage of LIHEAP recipient households that have at least one member who is either elderly, disabled or under the age of five (per federal fiscal year) Percentage of households authorized for assistance within 11 days from date of application (per federal fiscal year) Number of elderly households authorized for assistance in order to retain heating services (per federal fiscal year) \nFederal Eligibility Benefit Services \nNumber of food stamp cases \nFood stamp eligibility accuracy rate (maintain error rate below national average) \nPercentage of individuals receiving Right from the Start Medicaid within 45 days of application \nOut-of-Home Care \nNumber of licensed foster homes \n \n251,069 27,962 \n$396.78 $396.78 72.94% 74.53% 160,273 \n \n179,258 11,185 \n$397.67 $395.47 75.94% 65.47% 118,082 \n \n148,405 10,799 \n$481.97 $456.65 76.75% 63.31% 104,143 \n \n659,552 88.00% 80.54% \n \n821,359 85.53% 95.73% \n \n762,636 86.37% 93.10% \n \n8,151 \n \n7,794 \n \n6,838 \n \nN/A N/A N/A N/A N/A N/A N/A \n760,649 83.00% 83.76% \n6,102 \n \n60 \n \n Program Performance Measures: \nNumber of children in the legal custody of DFCS \nPercentage of siblings placed together in out-of-home care \nPercentage of children in care for 12-24 months with two or fewer placement settings Percentage of children placed with relatives \nPercentage of children in congregate care \nPercentage of children who do not experience maltreatment while in foster care \n \nFY 2020 Actual \n18,402 \n72.34% \n49.02% \n38.00% \n15.86% \n99.63% \n \nFY 2021 Actual \n16,475 \n71.69% \n52.82% \n45.19% \n15.80% \n99.98% \n \nFY 2022 Actual \n15,860 \n84.21% \n52.10% \n23.38% \n8.84% \n98.84% \n \nFY 2023 Actual \n15,846 \n85.72% \n52.70% \n24.00% \n9.18% \n94.00% \n \nRefugee Assistance \nPercentage of participating refugees obtaining employment \nPercentage of refugees retaining employment for 90 days \nPercentage of refugees entering full time employment offering health benefits \nCost per refugee entering employment \nPercentage of refugees receiving health screenings within their first 30 days in the country Number of eligible refugees receiving English language instruction \nNumber of eligible refugees receiving social adjustment services \nPercentage of Refugees who terminate Refugee Cash Assistance/Temporary Assistance for Needy Families(TANF)due to employment. Number of Refugees initially resettled in Georgia. \nNumber of Refugees who entered full time employment. \n \n43.32% 86.76% 81.01% $1,934 87.00% \n373 1,083 100% \n375 284 \n \n57.19% 92.01% 92.16% $1,096 96.00% \n149 1,177 100% \n340 338 \n \n63.69% 89.02% 87.23% $1,102 92.00% \n420 1,755 100% 2,272 \n486 \n \n29.63% 83.75% 89.17% $1,835.74 14.00% \n578 1,407 100% 4,866 \n283 \n \nResidential Child Care Licensing \nNumber of initial licensure inspections and the number of annual re-licensure inspections \nNumber of complaints and incident reports received \nPercentage of licensed facilities, agencies and institutions who received a followup visit within the required time frame following the issuance of an Enforcement Action Percentage of surveys closed within 45 days from the survey start date \nPercentage of complaints received and incident reports that result in investigations \nAverage number of days for investigations \n \n296 10,507 100.00% 45.30% 13.00% \n122 \n \n309 5,456 100.00% 60.80% 3.80% \n105 \n \n301 5,048 100.00% 57.89% 3.46% \n83 \n \n280 4,715 86.00% 69.72% 3.00% \n57 \n \n61 \n \n Program Performance Measures: Support for Needy Families - Basic Assistance \nNumber of adults receiving cash assistance \nPercentage of individuals receiving assistance within 45 days of application \nSupport for Needy Families - Work Assistance \nPercentage of single parent households who are in qualified work activities \nPercentage of households who return to Temporary Assistance for Needy Families (TANF) in 1st year following exit Percentage of cases renewed online \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \n901 96.95% \n \n1,391 99.67% \n \n1,375 99.39% \n \n1,832 98.57% \n \nN/A 7.70% 58.51% \n \n17.51% 4.73% \n64.73% \n \n81.25% 4.43% \n83.44% \n \n80.65% 4.55% \n77.58% \n \n62 \n \n Program Performance Measures: \nDepartment of Human Services: Attached Agencies \nCouncil On Aging \nPercentage of participants who have a better understanding of issues that benefit elderly Georgians as a result of council training, education, and advocacy efforts (Target: 75%) Legislation initiated, influenced and/or enacted each legislative session which benefits older Georgians (Target: 10) \nForums and other events conducted which promote issues beneficial to elderly Georgians (Target: 20) \n \nFY 2020 Actual \n97.5% 18 97 \n \nFY 2021 Actual \n96.0% 14 \n103 \n \nFY 2022 Actual \n98.0% 6 \n39 \n \nFY 2023 Actual \n99.0% 5 \n55 \n \nFamily Connection \nFamily Connection collaboratives' training satisfaction rate \nAverage dollar leveraged with cash and in-kind per state appropriated dollar by county collaborative (FY18 estimated amount) Number of local, regional and statewide technical assistance events delivered \nNumber of KIDS COUNT data tools \n \nN/A $3 \n8,784 11 \n \n98.16% $3 \n3,302 12 \n \n96.15% $3 \n4,419 13 \n \n95.00% $4 \n3,057 7 \n \nGeorgia Vocational Rehabilitation Agency: Business Enterprise Program \n \nPercentage increase in the number of blind vendors \n \n1% \n \nAmount collected in total sales \n \n$7,338,990 \n \nNumber of vendors \n \n64 \n \n0% $4,978,002 \n57 \n \n0% $5,947,945 \n52 \n \n0% $6,700,263 \n51 \n \nGeorgia Vocational Rehabilitation Agency: Departmental Administration \n \nAgency turnover rate \n \n13.45% \n \nNumber of audit findings \n \n0 \n \nNumber of customers complaints \n \n278 \n \nPercentage of federal grants utilized \n \n93% \n \nPercentage of agency funding dedicated to administration \n \n5% \n \n12.50% 0 \n167 87% \n6% \n \n17.00% 0 \n289 76% \n5% \n \n22.00% 0 \n229 71% \n7% \n \nGeorgia Vocational Rehabilitation Agency: Disability Adjudication Services \n \nPercentage of disability benefit determinations found to be correct (Federal \n \n93.50% \n \nStandard: 97%) \n \nAverage number of days to determine claims (Federal Standard: 137 days) \n \n127.0 \n \nNumber of claims adjudicated \n \n110,216 \n \n93.70% 161.6 \n84,442 \n \n93.60% 192.7 \n93,710 \n \n97.00% 224.2 \n90,490 \n \nGeorgia Vocational Rehabilitation Agency: Georgia Industries for the Blind \n \nNumber of blind persons employed by Georgia Industries for the Blind (GIB) \n \n53 \n \n34 \n \n34 \n \n27 \n \n63 \n \n Program Performance Measures: \nTotal revenue generated from products and services \nPercentage of total direct labor hours performed by individuals who are legally blind (Federal Minimum Standard: 75%) Percentage of total revenue from services \nPercentage of total revenue from commercial sales \nPercentage of total revenue from federal sales \n \nFY 2020 Actual \n$6,115,599 \n76.60% \n8.30% \n1.40% \n86.60% \n \nFY 2021 Actual \n$5,194,566 \n73.10% \n8.55% \n1.40% \n88.51% \n \nFY 2022 Actual \n$3,763,939 \n74.50% \n11.94% \n2.00% \n80.54% \n \nFY 2023 Actual \n$3,547,348 \n75.90% \n12.24% \n2.01% \n85.50% \n \nGeorgia Vocational Rehabilitation Agency: Vocational Rehabilitation Program \n \nNumber of clients served \n \n36,287 \n \nPercentage of cases determined eligible within 60 days from the date of application \nPercentage of individuals who obtained successful employment for at least 90 days after cases were closed (Federal Performance Level \u003e 55.8%) \nNumber of clients on the waiting list for services \n \n67% 32% \n0 \n \nNumber of residential Vocational Rehabilitation (VR) clients served \n \n1,050 \n \nAverage daily cost per student (in state general funds) \n \n$84 \n \nNumber of residential VR admissions \n \n1,308 \n \nAverage daily residential VR census \n \n110 \n \nAverage length of residential VR program participation (in days) \n \n31 \n \n29,173 62% 24% 447 665 $79 597 107 65 \n \n28,760 68% 22% 922 720 $113 590 97 163 \n \n28,190 66% 28% 0 171 $225 78 47 316 \n \n64 \n \n Program Performance Measures: \nCommissioner of Insurance \nDepartmental Administration (COI) \nNumber of payments processed Percentage of payments processed electronically Average number of days to process payments Number of audit findings Agency turnover rate Average number of business days to execute a contract \nEnforcement \nNumber of cases closed with actions Fines collected Percentage of total cases closed with actions Number of cases referred to the Office of Administrative hearings (OSHA) \nFire Safety \nNumber of inspections conducted Percentage of mandated inspections completed (June to June) Percentage of inspections conducted that are re-inspections Number of permits and approvals issued Number of fire investigations initiated upon request of local authorities Number of fire investigations closed Number of investigations determined to be arson Number of arson investigations closed Amount of fines assessed \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \n2,901 88.70% \n15 0 \n18.00% N/A \n \n2,931 86.73% \n15 0 \n21.00% N/A \n \n3,173 88.78% \n5 0 20.00% 30 \n \n2,965 90.03% \n5 0 19.63% 30 \n \n206 $1,261,515 \n6.2% 0 \n \n573 $296,569 \n19.0% 0 \n \n663 $5,227,599 \n64.6% 0 \n \n269 $50,505 \n43.0% 0 \n \n42,201 30% 17% \n32,721 427 249 142 79 \n$122,240 \n \n43,450 31% 17% \n10,121 408 315 173 87 $0 \n \n42,145 42% 12% \n26,613 540 201 117 71 $0 \n \n52,107 57% 4.7% \n27,897 565 391 174 82 \n$17,705 \n \n65 \n \n Program Performance Measures: Special Fraud \nNumber of fraud investigations completed \nInsurance Regulation \nPercent of domestic insurers who are financially stable Number of licensed insurance companies Average number of days to resolve consumer complaints Dollars returned to Georgia consumers via complaint resolution \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \n573 \n \n578 \n \n593 \n \n503 \n \n100% 1,621 \n32 $7,962,113 \n \n100% 1,621 \n41 $11,753,415 \n \n100% 1,621 \n48 $18,750,056 \n \n97% 1,632 \n39 $21,381,250 \n \n66 \n \n Program Performance Measures: \nGeorgia Bureau of Investigation \nBureau Administration \nAccounts payable transactions processed \nPercentage of electronic payments \nAmount of payments processed \nAccounts payable transactions processed by GBI \nAccounts payable transactions processed by CJCC \nAgency turnover rate (excluding retirements) \nNumber of open records requests fullfilled \nNumber of audit findings \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \n43,538 \n \n43,854 \n \n43,191 \n \n43,669 \n \n64.14% \n \n65.39% \n \n68.54% \n \n69.71% \n \n$320,839,148.39 $278,236,588.23 $294,539,559.47 $321,822,189.59 \n \n13,634 \n \n13,416 \n \n13,772 \n \n14,693 \n \n29,904 \n \n30,438 \n \n29,419 \n \n28,976 \n \n7.88% \n \n7.50% \n \n10.50% \n \n10.0% \n \n4,817 \n \n5,151 \n \n5,301 \n \n5,843 \n \n0 \n \n0 \n \n0 \n \n0 \n \nCriminal Justice Information Services \nPercentage of criminal history background service requests processed within 24 hours of receipt Percentage of manually reported final disposition data processed within 30 days of receipt Percentage of reported arrest data processed within two hours of receipt \nNumber of applicant fingerprint based background checks completed \nAverage daily message traffic for the Criminal Justice Information Services system \nForensic Scientific Services \nScientist turnover rate (excluding retirements) \nBacklog of cases \nTotal number of reports released \nPercentage of reports released in 45 days \nCombined DNA Index System matches \nOpen records requests received \nNumber of child fatalities reviewed (per calendar year) \n \n100% 100% \n94% 477,548 2,280,574 \n \n100% 100% \n93% 573,195 2,404,710 \n \n100% 100% \n93% 519,524 2,831,894 \n \n100% 100% \n97% 461,681 2,976,741 \n \n7.49% 27,987 119,421 44.7% \n1,185 4,014 \n405 \n \n9.14% 29,045 107,128 56.2% \n679 4,040 \n405 \n \n9.38% 39,033 99,166 55.0% \n612 4,324 \n381 \n \n8.20% 42,775 108,415 46.9% \n1,752 4,770 \n398 \n \nRegional Investigative Services \nNumber of criminal investigations opened \n \n6,697 \n \n7,418 \n \n7,230 \n \n6,856 \n \n67 \n \n Program Performance Measures: \nNumber of criminal investigations closed \nAgent turnover rate (excluding retirements) \nNumber of arrests by the Investigative Division \nValue of contraband seized \n \nFY 2020 Actual \n6,369 \n \nFY 2021 Actual \n7,152 \n \nFY 2022 Actual \n6,839 \n \nFY 2023 Actual \n6,747 \n \n1.82% \n \n4.79% \n \n4.10% \n \n4.50% \n \n1,038 \n \n1,507 \n \n1,297 \n \n1,289 \n \n$50,513,328.10 $130,676,494.94 $167,147,833.55 $172,416,586.95 \n \n68 \n \n Program Performance Measures: \nGeorgia Bureau of Investigation: Attached Agencies \nCriminal Justice Coordinating Council \nNumber of victims served by grant funded programs \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \n275,263 \n \n282,509 \n \n257,743 \n \n327,930 \n \nTotal victim compensation paid \n \n$20,414,594 \n \n$20,025,384 \n \n$17,177,526 \n \n$15,825,227 \n \nAverage number of days to process a Georgia Crime Victim Compensation Program application \nAverage Georgia Crimes Victim Emergency Fund (GCVEF)payment per victim \n \n51 $886 \n \n48 $1,049 \n \n47 $789 \n \n46 $984 \n \nNumber of claims paid by the Georgia Crime Victims Emergency Fund (GCVEF) \n \n17,202 \n \n19,460 \n \n22,010 \n \n20,562 \n \nNumber of law enforcement counties served by criminal justice grants \n \n129 \n \n138 \n \n135 \n \n139 \n \nNumber of adult offenders served through accountability courts \n \n9,685 \n \n7,987 \n \n6,998 \n \n7,230 \n \nAdult offender accountability court diversion savings \n \n$142,527,962 $113,141,800 $107,072,415 $146,242,507 \n \nJuvenile offender accountability court diversion savings \n \n$32,760,717 \n \n$28,710,256 \n \n$29,233,744 \n \n$31,208,757 \n \nNumber of state-funded accountability courts \n \n157 \n \n169 \n \n173 \n \n184 \n \nNumber of juvenile justice grants by county \n \n26 \n \n42 \n \n45 \n \n49 \n \nTotal number of federal grants administered annually \n \n61 \n \n71 \n \n86 \n \n112 \n \nNumber of victims served by all funded domestic violence agencies \n \n35,043 \n \n49,856 \n \n51,546 \n \n60,485 \n \nNumber of sexual assault forensic medical exams funded by GCVEF \n \n4,457 \n \n4,660 \n \n4,442 \n \n3,956 \n \nNumber of victims served through funded child advocacy centers \n \n13,390 \n \n16,372 \n \n18,427 \n \n22,893 \n \nNumber of juvenile offenders diverted through juvenile accountability courts \n \n241 \n \n214 \n \n220 \n \n234 \n \nNumber of adult offenders successfully completing accountability court programs \n \n1,778 \n \n2,012 \n \n1,589 \n \n1,564 \n \nNumber of juvenile offenders successfully completing accountability court programs \nNumber of CACJ recognized Accountability Courts statewide \n \n63 \n \n65 \n \n52 \n \n50 \n \n169 \n \n170 \n \n173 \n \n184 \n \nCriminal Justice Coordinating Council: Family Violence \nNumber of domestic abuse victims served \nNumber of sexual assault victims served \nNumber of site visits conducted \nDomestic violence shelter occupancy rate \n \n77,589 11,146 \n62 139.55% \n \n76,550 10,222 \n80 49.50% \n \n81,674 8,745 78 \n57.07% \n \n90,231 8,975 76 \n72.27% \n \n69 \n \n Program Performance Measures: \nDepartment of Juvenile Justice \nCommunity Service \nPercentage of DJJ Youth days served in Community Services \nPercentage of youth with no new offense while under community supervision \nDaily average of youth supervised by Community Services \nCommunity Services average caseload per officer \nPercentage of youth re-offending within one year after completion \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \n82.65% 89.35% \n3,454 19 \n19.42% \n \n82.04% 91.90% \n7,506 20 \n17.01% \n \n83.34% 91.76% \n8,005 20 \n18.72% \n \n84.49% 86.83% \n9,240 21 \n18.20% \n \nDepartmental Administration (DJJ) \nPercentage of new juvenile correctional officers that successfully completed new hire training Average number of days investigation cases remain open \nP.O.S.T. certified employee turnover rate \n \n79.92% 20 \n66.80% \n \n86.98% 28 \n74.66% \n \n79.31% 24 \n68.00% \n \n65.91% 21 \n73.00% \n \nSecure Commitment (YDCs) \nNumber of youth served in YDCs \nAverage utilization rate of average bed space \nPercentage of long-term youth discharged from commitment that are readjudicated or resentenced within one year of release Number of Short-Term Program days served \nNumber of Short-Term Program youth served \nYouth Development Campus juvenile corrections officer turnover rate \nYouth Development Campus average cost per day \nPercentage of eligible youth receiving General Education Diploma/High School Diploma/Vocational Certificate \nSecure Detention (RYDCs) \nAverage cost per care day \nNumber of admissions to RYDCs \nAverage length of stay (in days) \nNumber of Short-Term Program (STP) sentence completions (RYDCs only) \nNumber of STP sentence completions (RYDCs and YDCs) \n \n624 50.61% \n6.40% 11,821 \n530 80.34% $672.75 55.00% \n \n500 44.54% \n7.46% 8,377 \n406 81.27% $803.59 45.00% \n \n454 39.30% \n3.93% 12,234 \n568 63.00% $936.53 42.00% \n \n427 37.25% \n5.60% 12,830 \n612 88.00% $1,066.29 47.00% \n \n$412.00 6,660 33 528 530 \n \n$494.22 4,646 48 399 408 \n \n$482.00 5,813 40 557 568 \n \n$455.39 6,418 37 598 612 \n \n70 \n \n Program Performance Measures: \nNumber of validated status offenders detained in RYDCs Juvenile Correctional Officer (JCO) attrition rate Percentage of youth on mental health caseload Number of YDC youth housed in RYDCs Number of youth awaiting community placement Number of recreation staff Juvenile Detention Counselor (JDC) attrition rate Amount of paid in holiday/FLSA pay for security staff Number of youth with substance abuse needs \n \nFY 2020 Actual \n126 \n \nFY 2021 Actual \n124 \n \nFY 2022 Actual \n162 \n \nFY 2023 Actual \n156 \n \n100.00% \n \n96.00% \n \n114.00% \n \n118.00% \n \n41.30% \n \n43.76% \n \n40.81% \n \n40.00% \n \n176 \n \n145 \n \n140 \n \n167 \n \n50 \n \n26 \n \n35 \n \n42 \n \n41 \n \n54 \n \n47 \n \n24 \n \n31.42% \n \n34.29% \n \n71.00% \n \n36.18% \n \n$1,364,673.75 $1,358,324.71 $1,529,312.89 $1,991,493.91 \n \n141 \n \n83 \n \n81 \n \n98 \n \n71 \n \n Program Performance Measures: \nDepartment of Labor \nDepartmental Administration (DOL) \nNumber of Audit Findings \nAverage days to process a payment \nNumber of payments processed \nPercentage of payments made electronically \nPercentage of travel reimbursements paid within 30 days of submission of a complete travel voucher Percentage of federal financial reports submitted within 45 days of the end of the quarter Agency turnover rate \nPercentage of participating employees who completed the excel leadership class \nNumber of documents digitized and stored through the Department's enterprise imaging application \n \nFY 2020 Actual \n5 2.60 12,175 42.98% 98% 100% 13.40% \n0% 3,793,084 \n \nFY 2021 Actual \n6 3.90 5,273 49.90% 100% 100% 11.00% N/A 4,705,952 \n \nFY 2022 Actual \n5 2.68 6,240 48.77% 99% 100% 17.20% N/A 3,777,426 \n \nFY 2023 Actual \nN/A 4.65 8,724 37.85% 98% 100% 19.90% N/A 4,331,419 \n \nLabor Market Information \nRate of accurate data collected for the Current Employment Statistics program (fed. target is 98%) \nSurvey response rate for the Occupational Employment Statistics Survey of employers (fed. target is 75%) \nPercentage of data accurately coded for the Quarterly Census of Employment and Wages report \n \n99.9% 66.30% \n99.5% \n \n99.5% 66.80% \n99.5% \n \n99.5% 71.30% \n99.3% \n \n99.9% 78.60% \n99.1% \n \nUnemployment Insurance \nPercentage of unemployment benefits made within 21 days \nPercentage of UI recipients paid accurately \nNumber of employers with a tax liability \nPercentage of new employer accounts with obligation determined within 90 days \n \n78.60% 95.80% 254,952 90.10% \n \n65.80% 95.88% 276,788 90.30% \n \n56.80% 86.92% 292,128 91.60% \n \n68.00% 78.65% 305,841 91.20% \n \nWorkforce Solutions \nPercentage of customers retaining employment following services Percent of customers obtaining employment following services Number of ES customers receiving services Number of job orders received from businesses Jobs for Georgia graduation rate \n \n68.9% \n \n64.4% \n \n64.3% \n \nN/A \n \n68.9% \n \n62.8% \n \n60.9% \n \nN/A \n \n548,165 \n \n432,112 \n \n243,828 \n \nN/A \n \n152,068 \n \n198,541 \n \n352,441 \n \nN/A \n \n100% \n \n98% \n \n100% \n \nN/A \n \n72 \n \n Program Performance Measures: \nDepartment of Law \nDepartment of Law \nDepartment turnover rate \nPercentage of payments made by check \nNumber of complaints and inquiries received and responded to by the Consumer Protection Unit \n \nFY 2020 Actual \n13.01% 20.05% 23,710 \n \nFY 2021 Actual \n12.09% 19.22% 25,445 \n \nFY 2022 Actual \n16.67% 16.33% 26,078 \n \nFY 2023 Actual \n19.17% 12.37% 30,737 \n \nMedicaid Fraud Control Unit \nNumber of cases opened Percentage of cases resolved within one year Number of investigations concluded Dollar value of recovery Average collections per auditor \n \n152 \n \n170 \n \n154 \n \n131 \n \n11.00% \n \n30.00% \n \n22.00% \n \n19.00% \n \n84 \n \n264 \n \n168 \n \n133 \n \n$20,030,785.00 $6,678,929.00 $3,351,952.00 $19,695,046.00 \n \n$2,861,541.00 \n \n$834,866.00 \n \n$478,850.00 $2,813,578.00 \n \n73 \n \n Program Performance Measures: \nDepartment of Natural Resources \nCoastal Resources \nNumber of participants in coastal education programs or outreach events \nAcres certified for public shellfish harvest \nAverage days to process a Coastal Marshlands and Protection Act (CMPA) permit Average days to process a Shore Protection Act (SPA) permit \nNumber of unauthorized activities resolved to a compliance standard within 90 days Number of Coastal Marshlands Protection Act (CMPA) permits \nNumber of Shore Protection Act (SPA) permits \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \n22,929 8,532 284 208 66 18 8 \n \n17,914 8,532 291 159 82 15 4 \n \n10,115 8,532 311 224 52 18 5 \n \n11,692 8,532 255 169 31 32 10 \n \nEnvironmental Protection \nNumber of Notice of Violations issued \nNumber of consent orders executed \nSettlement dollars collected for executed consent orders \nNumber of air permit applications processed \nWater withdrawal for municipal and industrial water use (in gallons per capita per day) Number of agricultural water meters installed \nAverage number of days to resolve a citizen complaint \nPercentage of public drinking water systems meeting federal health based standards Number of expedited air permits completed \nPercentage of landfills in compliance with groundwater standards \nNumber of agricultural water meters replaced or repaired, \nWater withdrawal for municipal water use (in gallons per capita per day) \n \n2,801 982 \n$2,321,515 533 145 76 183 \n97.1% 47 \n57.0% 1,007 \n105 \n \n4,213 300 \n$2,420,391 448 145 122 \n1,768 98.5% \n49 56.0% 1,331 \n106 \n \n4,770 414 \n$5,425,247 374 142 133 210 \n99.5% 38 \n58.9% 955 103 \n \n4,575 252 \n$2,529,851 481 149 80 52 \n98.5% 73 \n59.1% 626 109 \n \nHazardous Waste Trust Fund \nNumber of sites removed from the Hazardous Site Inventory \nDollar amount collected in hazardous waste fees, hazardous substance fees, and civil penalties Dollar amount reimbursed to local governments for cleanups \n \n11 $19,249,212 \n$832,383 \n \n15 $10,882,759 \n$1,561,730 \n \n13 $23,593,277 \n$1,320,273 \n \n14 $18,283,327 \n$688,105 \n \n74 \n \n Program Performance Measures: \nNumber of abandoned sites undergoing corrective action Number of abandoned sites on the HSI list \nLaw Enforcement \nNumber of Boating Under the Influence arrests Number of boater/hunter safety students Number of licensed hunters and anglers Number of water and land search and rescue cases Number of hunting and boating incidents Number of boating vessels checked Number of licenses checked Number of citations issued Average number of cases per Ranger Average response (completion) time for hunting and boating incidents (in minutes) \nParks, Recreation and Historic Sites \nPercentage of customer comments indicating their overall park experience was good, very good, or excellent Number of park, recreation, and historic site visitations Average occupancy of cottages Average occupancy of campsites and yurts Average weekend occupancy for cottages Average weekend occupancy for campsites and yurts Number of rounds of golf booked Average return on investment of state parks as a whole Average return on investment for state park golf courses Number of park passes sold \n \nFY 2020 Actual \n19 \n62 \n \nFY 2021 Actual \n22 \n61 \n \nFY 2022 Actual \n19 \n60 \n \nFY 2023 Actual \n26 \n64 \n \n211 22,611 1,384,323 \n337 145 26,461 38,314 18,322 \n99 27 \n \n213 31,606 1,330,403 \n405 150 34,505 40,359 13,771 \n70 28 \n \n271 31,886 1,360,198 \n720 137 24,142 58,595 19,506 102 \n32 \n \n281 30,476 1,380,215 \n592 128 20,156 57,571 19,530 101 \n30 \n \n97.00% 9,918,853 \n43.00% 46.00% 76.00% 76.00% 76,094 82.00% 93.00% 1,008,377 \n \n97.00% 12,524,879 \n56.00% 57.00% 91.00% 81.00% 86,575 83.00% 99.00% 1,236,255 \n \n96.00% 12,447,063 \n57.00% 55.00% 82.00% 76.00% 91,249 82.00% 94.00% 1,093,088 \n \n95.00% 12,736,764 \n55.00% 52.00% 86.00% 81.00% 101,396 81.00% 93.00% 998,226 \n \n75 \n \n Program Performance Measures: Solid Waste Trust Fund \nNumber of new or modified solid waste permits issued \nPercentage of tires cleaned up through enforcement. \nPercentage of tires cleaned up through state-led contract \nPercentage of tires cleaned up through local government reimbursement. \nAverage number of days from initial inspection to state-led cleanup of scrap tire dump sites. Dollar amount reimbursed to local governments for scrap tire cleanups. \nNumber of permitted scrap tire facilities \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \n7 14.3% 23.9% 61.8% \n271 $659,450 \n2 \n \n7 9.8% 10.4% 79.8% \n929 $604,896 \n2 \n \n11 8.7% 15.7% 81.0% \n506 $658,601 \n0 \n \n8 10.1% 17.0% 72.9% \n349 $772,916 \n0 \n \nWildlife Resources \nNumber of dollars generated for Georgia's economy per state appropriated dollar spent on fisheries management and fishing Percentage of hunters who rate their hunting experience as satisfactory or better \nNumber of certified fishing licenses reported \nNumber of certified hunting licenses reported to the US Fish and Wildlife Service \n \n$329.85 90% \n907,294 625,142 \n \n$379.47 91% \n1,116,830 724,269 \n \n$366.30 92% \n1,065,774 746,251 \n \n$358.37 92% \n1,114,640 819,893 \n \n76 \n \n Program Performance Measures: \nState Board of Pardons and Paroles \nBoard Administration (SBPP) \nPercent of invoices paid within 30 days \nNumber of Board clemency votes \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \n96.00% 75,522 \n \n92.85% 59,354 \n \n95.17% 51,243 \n \n95.11% 62,969 \n \nClemency Decisions \nNumber of Executive clemency hearings held (death) \n \n3 \n \n0 \n \n1 \n \n0 \n \nNumber of training hours delivered to agency by agency training staff \n \n2,191 \n \n218 \n \n641 \n \n1,617 \n \nNumber of offender files initiated \n \n20,556 \n \n10,336 \n \n16,175 \n \n21,974 \n \nNumber of investigations completed (legal, social, personal history, special interviews, other) \nNumber of inmates released by Board Action \n \n39,063 10,410 \n \n21,637 8,581 \n \n33,681 6,234 \n \n34,568 5,863 \n \nCost avoidance of offenders in the community under supervision versus prison costs for incarceration \nNumber of notifications to officials \n \n$399,188,549.76 $404,993,883.24 $376,212,351.61 $319,742,401.08 \n \n65,748 \n \n44,617 \n \n42,290 \n \n41,269 \n \nNumber of Board clemency votes \n \n75,522 \n \n59,354 \n \n51,243 \n \n62,969 \n \nBoard orders issued for pardons and restoration of rights \n \n373 \n \n530 \n \n508 \n \n564 \n \nNumber of delinquent reports reviewed \n \n21,157 \n \n23,107 \n \n19,556 \n \n17,506 \n \nNumber of Preliminary (Probable Cause) hearings conducted \n \n196 \n \n332 \n \n304 \n \n267 \n \nNumber of Final Revocation Hearings conducted \n \n210 \n \n352 \n \n321 \n \n254 \n \nNumber of Board Warrants Issued \n \n5,768 \n \n6,055 \n \n4,851 \n \n4,161 \n \nTotal Revocations \n \n2,100 \n \n2,373 \n \n1,825 \n \n1,552 \n \nNumber of GCIC Warrant Entries \n \n3,263 \n \n3,624 \n \n3,091 \n \n2,427 \n \nGA Parolees supervised in other States on June 30 \n \n2,456 \n \n2,409 \n \n2,291 \n \n2,241 \n \nOut of State Parolees supervised in GA on June 30 \n \n1,415 \n \n1,471 \n \n1,474 \n \n1,405 \n \nNumber of Cases Submitted for Board consideration \n \n21,790 \n \n16,255 \n \n13,967 \n \n17,151 \n \nNumber of Final Reviews completed by Hearing Examiners \n \n10,543 \n \n10,160 \n \n9,393 \n \n8,401 \n \nVictim Services \nNumber of victims who received restitution \n \n20,202 \n \n21,059 \n \n18,567 \n \n19,131 \n \n77 \n \n Program Performance Measures: \nNumber of new people registered in the Georgia Victim Information Program system Number of correspondence sent out to victims \nNumber of impact statements and notifications filed by the public with the Office of Victim Services Number of direct face to face contacts with District Attorney Victim-Witness staff \nNumber of Georgia Victim Information Program notification calls to victims \nNumber of calls to the Georgia Victim Information Program automated phone systems by victims and others Total Number of Tier 1 individuals registered in the Victim Information Program \nTotal Number of Tier 2 individuals registered in the Victim Information Program \n \nFY 2020 Actual \n3,359 16,460 \n3,447 28 \n148 4,389 2,664 \n695 \n \nFY 2021 Actual \n1,562 18,052 \n1,809 33 \n920 4,900 1,290 \n272 \n \nFY 2022 Actual \n2,555 22,602 \n2,481 75 \n2,033 3,271 2,029 \n526 \n \nFY 2023 Actual \n3,561 31,467 \n3,051 93 \n3,051 4,379 3,280 \n281 \n \n78 \n \n Program Performance Measures: \nState Properties Commission \nState Properties Commission \nPercentage of surplus property at or above market rate \nPercentage of property acquired at or below market rate \nPercentage of leases executed at or below prevailing market rate \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \n100% 100% 100% \n \n100% 100% 100% \n \n100% 100% 100% \n \n100% 100% 100% \n \n79 \n \n Program Performance Measures: \nGeorgia Public Defender Council \nPublic Defender Council \nCapital cases per attorney \nMental health cases per attorney \nPercentage of clients contacted at least once per month \nCases assigned by all judicial circuits \nNumber of cases closed by all judicial circuits (includes cases opened in past years) Number of new conflict cases assigned \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \n6 62 80.30% 110,590 82,462 14,302 \n \n6 68 74.50% 126,852 114,974 13,557 \n \n4 71 91.50% 136,213 135,222 12,410 \n \n6 67 92.10% 142,651 121,421 12,784 \n \n80 \n \n Program Performance Measures: \nDepartment of Public Health \nAdolescent and Adult Health Promotion \nNumber of school systems that adopt the evidence-based, 100% Tobacco Free School policy \nNumber of students attending schools designated as smoke free campuses \nNumber of registered callers to the Georgia Tobacco Quit Line \nNumber of adolescents ages 10-19 that complete evidenced based programs focused on adolescent health and youth development \nPercentage of federally funded screening mammograms provided to women between 50-64 years of age \nPercentage of Temporary Assistance for Needy Families supported teen centers that implement evidence based programs focused on adolescent health and youth development (Target \u003e 50%) Percentage of abnormal colorectal screening test results with diagnostic followup treatment \nPercentage of colorectal cancers diagnosed with treatment initiated \nPercentage of initial pap tests provided to individuals who have never or rarely been screened for cervical cancer \nPercentage of patients who receive final diagnosis of breast cancer after treatment has been initiated \nPercentage of schools that adopt the evidence based, 100% Tobacco Free School policy \nPercentage of eligible women receiving Long-Acting Reversible Contraceptives \n \nFY 2020 Actual \n139 1,580,192 \n10,392 2,233 85.6% \n100.0% N/A N/A \n50.5% 95.0% 76.8% 18.1% \n \nFY 2021 Actual \n139 1,723,127 \n7,814 1,858 69.1% 100.0% \nN/A N/A 49.4% 95.1% 76.8% 11.5% \n \nFY 2022 Actual \n139 1,539,064 \n7,737 2,677 62.8% 100.0% \nN/A N/A 70.5% 84.8% 76.8% 12.2% \n \nFY 2023 Actual \n139 1,703,171 \n7,520 1,735 63.0% 100.0% \nN/A N/A 30.6% 93.2% 76.8% 13.6% \n \nAdult Essential Health Treatment Services \nPercentage of eligible enrolled patients served by the Cancer State Aid (CSA) program The number of public health districts (out of 18 total districts) with hospitals that have participation agreements with the Cancer State Aid Program to foster program outreach and access The number of public health districts (out of 18 total districts) with hospital-based and free-standing radiation centers providing access to radiation treatment services Total number of eligible enrolled patients receiving services from CSA \nTotal number of patients receiving hypertension management services \nPercentage of patients whose blood pressure has lowered after receiving hypertension management services \nDepartmental Administration (DPH) \nNumber of payments processed \nPercentage of payments processed electronically \nAverage number of days to process payments \nNumber of audit findings \n \n83.16% 13 16 \n195 750 63.47% \n29,565 82.00% \n39 N/A \n \n80.87% 12 16 \n230 730 71.90% \n28,053 93.00% \n20 N/A \n \n92.47% 13 16 \n177 961 71.80% \n25,391 84.00% \n25 N/A \n \n75.60% 13 16 \n135 1,308 55.00% \n12,655 94.50% \n16 N/A \n \n81 \n \n Program Performance Measures: \nAgency turnover rate \nAverage number of business days to execute a contract \nAverage number of days to complete onboarding of new hire \n \nFY 2020 Actual \n15.71% \nN/A \nN/A \n \nFY 2021 Actual \n16.88% \n126 \n5 \n \nFY 2022 Actual \nN/A \n88 \nN/A \n \nFY 2023 Actual \n18.94% \n81 \n5 \n \nEmergency Preparedness/Trauma System Improvement \nNumber of families assisted through safety equipment provided (per federal fiscal year) Strategic National Stockpile readiness score (1 = Pass; 0 = Did not pass) \nNumber of designated trauma centers \nAverage time to process Emergency Medical Services (EMS) medic license applications (in days) Average time to process EMS service license applications (in days) \nNumber of designated Level I-III trauma centers \nStrategic National Stockpile proficiency score. For FY2015 CDC is modifying the tool they use to grade the states, Georgia piloted the tool with them this year and simply received a passing score as opposed to a numeric score. 100% is representative of the passing score. \nEpidemiology \nPercentage of foodborne disease cases captured by laboratory surveillance \nPercentage of reportable disease investigations for which public health control measures were initiated within the appropriate timeframe Number of cases of reportable diseases submitted (per calendar year) \nNumber of outbreaks \nNumber of requests delivered by the Online Analytical Statistical Information System (OASIS) (per calendar year) \nImmunization \nPercentage of children who are up to date on recommended immunizations by their second birthday Number of public and private provider organizations that actively utilize Georgia Registry of Immunization Transactions and Services Number of vaccine-preventable outbreaks in the state of Georgia \nPercentage of adolescents who are up-to-date on immunizations required for entry into the 7th grade Number of doses administered per public, private, and unknown funds \nNumber of doses administered to adults ages 19 years and older \n \n13 1 \n33 1 \n10 25 100% \n \n6 1 30 1 10 24 100% \n \n96.50% 100.00% \n20,638 1,290 \n238,615 \n \n96.50% 95.00% 1,300,999 \n5,456 450,821 \n \n80.60% 14,519 \n7 93.60% 8,087,007 3,468,857 \n \nN/A 15,930 \n2 N/A 15,924,688 11,255,186 \n \n12 1 \n34 1 \n10 24 100% \n97.10% 99.90% 1,440,055 \n6,055 221,380 \nN/A 16,764 \n5 N/A 9,595,533 7,756,837 \n \n10 1 \n36 1 \n10 22 100% \n97.60% 99.90% 1,025,077 \n3,037 240,455 \n74.10% 17,074 \n7 67.00% 9,483,815 5,124,511 \n \n82 \n \n Program Performance Measures: \nInfant and Child Essential Health Treatment Services \nNumber of children receiving services through the Babies Can't Wait program \nNumber of children receiving services from the Children's Medical Services program \nPercentage of very low birth weight infants (\u003c1500 grams) delivered at facilities for high-risk deliveries and neonates \nPercentage of third grade children who have received protective sealant on at least one permanent molar tooth \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \n19,164 7,060 \nN/A 35.00% \n \n17,660 6,856 N/A \n35.00% \n \n26,305 6,389 \nN/A 35.00% \n \n17,543 6,143 \n86.04% 35.00% \n \nInfant and Child Health Promotion \nNumber of newborn screenings performed \n \n148,432 \n \n144,145 \n \n143,010 \n \n143,709 \n \nAverage laboratory turnaround time for newborn screening (in days) \n \n2.3 \n \n2.3 \n \n3 \n \n3.1 \n \nAmount of laboratory revenue collected for newborn screenings and remitted to Treasury \nPercentage of newborn screenings referred to follow-up \n \n$10,663,838.82 $9,246,388.82 $11,421,955.10 $13,830,968.67 \n \n6.73% \n \n6.31% \n \n7.77% \n \n8.55% \n \nPercentage of newborns who received a hearing screening \n \n96.30% \n \n96.20% \n \n94.60% \n \n96.19% \n \nNumber of children who received assessment from Children's 1st program \n \n6,195 \n \n5,099 \n \n4,300 \n \n4,554 \n \nNumber of pregnant women, infants, and children served by the Women, Infants, \n \n181,450 \n \n182,862 \n \n219,694 \n \nN/A \n \nand Children (WIC) program (per federal fiscal year) \n \nPercentage of WIC program infants who were ever breastfed (per federal fiscal \n \n51.57% \n \n78.02% \n \n66.38% \n \nN/A \n \nyear) \n \nAverage food package cost per WIC participant (per federal fiscal year) \n \nN/A \n \nN/A \n \n$35.83 \n \nN/A \n \nPercentage of WIC program children with a healthy body mass index (per federal fiscal year) \nPercentage of WIC program children with a body mass index categorized as overweight or obese (per federal fiscal year) \n \n61.82% \n \n43.35% \n \n60.07% \n \nN/A \n \n31.88% \n \n37.77% \n \n31.70% \n \nN/A \n \nInfectious Disease Control \nPercentage of early syphilis cases interviewed within 7 calendar days from date of assignment Percentage of refugees that receive initial domestic health screenings within 90 days of their arrival into the U.S. Percentage of eligible Tuberculosis (TB) patients completing TB treatment in 12 months Number of eligible TB clients completing treatment in 12 months \nNumber of qualified ADAP applicants on waiting list \nNumber of Tuberculosis cases \nNumber of STD cases \nNumber of Syphilis cases \n \n38.50% 93.00% 60.70% \n145 0 \n290 91,848 \n5,070 \n \n46.65% 91.50% 35.80% \n133 0 \n227 78,697 \n3,963 \n \n51.75% 83.40% 28.20% \n46 0 \n196 85,968 \n3,548 \n \n40.63% 60.00% 28.80% \n64 0 \n241 103,580 \n3,946 \n \n83 \n \n Program Performance Measures: \nNumber of HIV cases \nNumber of AIDS cases \n \nFY 2020 Actual \n2,218 \n914 \n \nFY 2021 Actual \n798 \n578 \n \nFY 2022 Actual \n1,449 \n503 \n \nFY 2023 Actual \n2,412 \n1,207 \n \nInspections and Environmental Hazard Control \nPercentage of primary food-born illness risk factor violations cited out of all violations cited Number of swimming pool closures \nPercentage of critical tourist accommodation risk factor violations cited out of all violations cited Number of constituent requests \nNumber of people trained by the Inspections and Environmental Hazard Control program Number of blood lead tests \nNumber of rabies specimen tests \nPercentage of on-site sewage systems that failed within the first five years of installation \nPublic Health Formula Grants to Counties \nTotal number of office visits in public health departments \nGeneral grant-in-aid spending per capita \nTotal number of unduplicated patients (Excluding Ryan White patients) \nTotal number of unduplicated, billable patients (Excluding Ryan White patients) \nTotal number of unduplicated, uncompensated care patients (Excluding Ryan White patients) Percentage of public health districts that are credentialed to bill insurance providers \nVital Records \nNumber of certificates issued \nAverage number of days to fill a certificate request \nAmount of revenue collected \nNumber of corrections, amendments, court orders, and adoptions processed \nPercentage of vital events entered within 15 days \nNumber of vital events registered \n \n25.33% 922 \n42.66% 169,183 \n11,849 2,218 1,795 2.06% \n \n25.03% 858 \n41.48% 154,307 \n11,849 2,172 1,541 1.63% \n \n29.97% 1,229 \n43.21% 225,166 \n19,715 2,082 1,552 2.15% \n \n26.48% 1,377 \n42.14% 233,650 \n8,525 3,163 1,510 3.40% \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \n143,145 9 \n$2,582,141 32,461 83.0% \n263,466 \n \n146,791 11.5 \n$2,640,638 36,082 81.46% \n278,170 \n \n131,038 12.1 \n$2,518,137 37,039 81.13% \n293,597 \n \n145,890 5.6 \n$2,914,954 38,463 82.5% \n263,859 \n \n84 \n \n Program Performance Measures: \nDepartment of Public Health: Attached Agencies \nBrain and Spinal Injury Trust Fund \nNumber of complete applications received \nAverage number of days from application submission to award date \nPercentage of total annual budget dedicated to awards \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \n112 75 \n69.76% \n \n118 51 \n70.01% \n \n106 72 \n62.10% \n \n87 61 53.50% \n \nGeorgia Trauma Care Network Commission \nNumber of Emergency Medical Service Regions (out of 10 possible) participating in Trauma System Regionalization activities \nNumber of First Responders trained from funding provided by the Commission \n \n10 1,829 \n \n10 2,287 \n \n10 3,340 \n \n10 3,123 \n \n85 \n \n Program Performance Measures: \nDepartment of Public Safety \nAviation \nNumber of Missions Flown \nPercentage of Individuals found through general searches (both criminal and search/rescue) Total Flight hours for Training \nTotal flight hours for Governor's Task Force \nTotal Flight hours for general searches (both criminal and search/rescue combined) Total flight hours for property search and surveillance \nTotal flight hours for aerial photography \nAverage response time of missions (in minutes) \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \n1,267 62.50% 213.00 898.10 472.40 \n175.5 26.8 78 \n \n1,115 65.00% 229.10 884.10 496.80 \n257.3 18.9 72 \n \n1,215 59.00% 216.00 648.00 507.30 \n146.7 6.7 47 \n \n1,346 57.00% 243.40 662.60 518.50 \n93.0 14.5 \n21 \n \nCapitol Police Services \nNumber of Security events \nNumber of incidents investigated by Capitol Police \nNumber of security location checks by non-sworn personnel \nNumber of suspicious package, persons, and vehicle reports investigated by sworn personnel Number of patrols by sworn personnel \nNumber of visitors processed through security checkpoints by contracted security \nDepartmental Administration (DPS) \nNumber of open record requests completed \nNumber of financial audit findings \nAgency turnover rate \nPercentage of financial transactions processed on behalf of attached agencies \nPercentage of human resources transactions processed on behalf of attached agencies Percentage of electronic payments by ACH \n \n325 369 9,458 337 29,589 25,817 \n \n92 156 14,088 541 14,706 20,808 \n \n334 403 14,595 922 58,024 43,887 \n \n328 148 12,211 1,616 59,131 40,653 \n \n21,979 N/A \n14.52% 14.87% \n8.25% 69.92% \n \n53,770 N/A \n17.29% 16.39% \n9.04% 68.87% \n \n67,556 N/A \n12.68% 12.00% \n8.62% 71.00% \n \n65,289 N/A \n11.98% 37.19% 10.17% 70.00% \n \nField Offices and Services \nNumber of vehicle stops performed \n \n370,045 \n \n844,998 \n \n884,481 \n \n897,845 \n \n86 \n \n Program Performance Measures: \nNumber of vehicle fatalities Percentage of accident reports completed within 5 days Number of accidents in Georgia worked Number of SWAT team call-outs Percentage of Computer Aided Dispatch (CAD) calls validated Number of fleet operations vehicles serviced Total Department training hours Number of Criminal Interdiction Unit (CIU) agency assists Number of Nighthawks DUI stops Number of marijuana plants located on task force missions Percentage of crashes worked in Georgia by Troopers \nMotor Carrier Compliance \nNumber of commercial vehicle inspections Total inspection violations written Percentage of school buses found during inspections to have serious defects Number of vehicles weighed Number of overweight citations written Number of HOV/HOT Lane violations written Percentage of time weigh stations are open \n \nFY 2020 Actual \n658 89.00% 43,181 \n90 74.86% \n2,887 121,833 \n449 2,221 6,745 10.29% \n \nFY 2021 Actual \n1,055 88.00% 59,410 \n129 90.44% \n2,417 104,744 \n494 2,937 2,734 15.26% \n \nFY 2022 Actual \n1,028 86.00% 62,311 \n124 90.53% \n2,285 254,528 \n377 2,350 1,108 13.74% \n \nFY 2023 Actual \n954 85.00% 59,118 \n177 93.53% \n3,185 145,349 \n430 2,212 1,218 12.95% \n \n67,900 157,655 13.28% 17,322,183 \n22,727 1,316 \n33.27% \n \n86,956 208,084 11.23% 39,841,432 \n23,014 1,097 \n32.28% \n \n70,350 167,123 11.15% 32,062,969 \n20,215 1,231 \n29.18% \n \n80,770 191,312 11.87% 39,280,802 \n21,659 3,374 \n29.26% \n \n87 \n \n Program Performance Measures: \nDepartment of Public Safety: Attached Agencies \nGeorgia Firefighter Standards and Training Council \nNumber of compliant fire departments \nNumber of fire department agency inspections \nNumber of fire department individual station inspections \nNumber of active firefighter positions \nNumber of individual state certifications issued \nNumber of individual national certifications issued \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \n600 512 1,159 27,311 1,957 11,932 \n \n544 305 643 27,579 1,624 11,483 \n \n529 468 1,835 26,656 1,777 16,260 \n \n543 375 1,257 26,276 1,629 12,513 \n \nOffice of Highway Safety \nFatality rate per 100 million miles driven \n \n1.43 \n \n1.49 \n \n1.21 \n \n1.42 \n \nPercentage of safety belt usage per federal fiscal year \n \nN/A Waiver \n \n94.8% \n \n89.3% \n \n87.6% \n \nPercentage of child safety seat usage per federal fiscal year \n \nN/A Waiver \n \n95.5% \n \n90.2% \n \n88.8% \n \nFatalities per 100 million miles driven (VMT) \n \n1,664 \n \n1,797 \n \n1,671 \n \n1,666 \n \nNumber of drivers age 20 and under in fatal crashes \n \n209 \n \n223 \n \n210 \n \n214 \n \nNumber of counties served by grants \n \n52 \n \n57 \n \n62 \n \n38 \n \nNumber of students successfully completing scholarship-funded driver education courses at TCSG, as well as, through other private and public driving education programs. \nNumber of transportation safety groups participating in grant programs \n \n4,296 36 \n \n4,786 39 \n \n3,867 44 \n \n4,790 55 \n \nNumber of law enforcement entities receiving grants \n \n48 \n \n54 \n \n58 \n \n49 \n \nTotal amount of law enforcement grant awards disbursed \n \n$8,196,127.50 $7,237,283.11 $7,456,126.38 $5,360,527.31 \n \nGeorgia Peace Officer Standards and Training Council \nPercentage of cases resulting in sanctions \nPercentage of cases in which external review of POST actions led to a decision upholding the Council's sanction of an officers certification Number of cases per investigator \nAverage number of open records requests completed per month \nNumber of certifications awarded \nNumber of individuals awarded certifications that are supervisory, managerial, or executive certified \n \n94.00% 100% 149 479 8,160 347 \n \n91.38% 100% 120 477 7,357 412 \n \n88.18% 100% 125 449 7,412 449 \n \n83.07% 100% 128 717 8,715 612 \n \n88 \n \n Program Performance Measures: Georgia Public Safety Training Center \nAverage cost per law enforcement candidate \nAverage cost per fire fighter candidate \nNumber of basic training courses taught \nNumber of candidates attending police or fire specialized training \nNumber of candidates attending police or fire basic training \nPercentage of candidates graduating from police or fire basic training \nPercentage of all courses taught off-campus \nNumber of candidates attending Fire Academy basic training \nNumber of candidates attending Police Academy specialized training \nPercentage of candidates graduating Fire Academy Basic Training \nPercentage of candidates graduating from Fire Academy Advanced courses \nPercentage of candidates graduating from Police Academy Advanced Courses \nPercentage of customers stating that customer service rates are good to very good Percentage of public agency heads who state their employees' job performance improved as a result of training provided Percentage of student registrations fulfilled in a timely manner \n \nFY 2020 Actual \n$3,508.85 $2,153.23 \n59 22,955 \n1,843 82% \n43.1% 371 \n12,151 88.1% 97.1% 94.9% 95.05% 94.35% 90.75% \n \nFY 2021 Actual \n$3,963.31 $2,014.44 \n61 21,915 \n1,597 81% \n39.5% 399 \n14,952 88.0% 97.7% 94.0% 95.55% 94.05% 91.50% \n \nFY 2022 Actual \n$4,302.77 $2,586.42 \n66 23,070 \n1,645 80% \n51.3% 371 \n15,679 87.3% 97.2% 95.0% 94.45% 93.75% 89.75% \n \nFY 2023 Actual \n$4,621.97 $3,363.46 \n59 25,817 \n1,629 80% \n51.3% 413 \n15,912 86.4% 97.6% 94.5% 93.75% 93.3% 89.75% \n \n89 \n \n Program Performance Measures: \nPublic Service Commission \nCommission Administration (PSC) \nTurnover Rate Number of Audit Findings \nFacility Protection \nNumber of Pipeline Safety Inspections Number of People Trained on GUFPA Requirements Number of GUFPA Investigations per Investigator \nUtilities Regulation \nNumber of Telecommunications, Natural Gas and Power Calls Received Average Call Wait Times (in seconds) Percentage of Calls Abandoned Average Number of Days to Process Number of Orders Issued Number of New Dockets \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \n5.95% 0 \n \n11.4% 0 \n \n11.0% 0 \n \n5.88% 0 \n \n259 \n \n157 \n \n247 \n \n154 \n \n701 \n \n875 \n \n648 \n \n659 \n \n634 \n \n620 \n \n830 \n \n601 \n \n32,118 51 \n4.85% 180 620 709 \n \n59,236 34 8% \n180 648 603 \n \n54,839 32 \n4.3% 60 \n903 550 \n \n51,671 46 \n4.54% 30 \n1,091 713 \n \n90 \n \n Program Performance Measures: \nBoard of Regents of the University System of Georgia \nAgricultural Experiment Station \nNumber of journal articles by College of Agricultural and Environmental Sciences research faculty \nNumber of journal articles per full-time equivalent on the College of Agricultural and Environmental Sciences research faculty \nValue of research funds received \n \nFY 2020 Actual \n723 6.2 $53,138,412 \n \nFY 2021 Actual \n761 6.9 $70,736,698 \n \nFY 2022 Actual \n876 7.7 $61,333,302 \n \nFY 2023 Actual \n828 6.34 $73,472,110 \n \nNumber of new patents, trademarks, and certificates developed for the agricultural industry \nEstimated value of savings achieved by avoiding crop loss due to plant disease \n \n24 \n \n30 \n \n38 \n \n23 \n \n$199,140,000 $273,350,000 $310,680,000 $390,810,000 \n \nAverage grant dollars earned per researcher \n \n$455,225 \n \n$474,424 \n \n$439,760 \n \n$470,794 \n \nRoyalties received from products and patents \n \n$7,624,638 \n \n$8,566,509 \n \n$9,652,732 \n \n$9,373,479 \n \nPercentage of research proposals approved \n \n94% \n \n74% \n \n54% \n \n62% \n \nPercentage of research proposal funds awarded \n \n26% \n \n32% \n \n19% \n \n21% \n \nAthens and Tifton Veterinary Laboratories Contract \nPercentage of operating expenses covered by client revenue \nAverage cost per laboratory test run \nNumber of tests by the diagnostic laboratories for animal health diagnostic and surveillance testing Percentage of customers of the Diagnostic Labs that rate their services from excellent to good Number of accessions per year by the diagnostic laboratories for animal health diagnostic and surveillance testing Number of unique clients \nAverage number of days to turnaround sample test results \n \n50.95% $35.13 180,637 96.75% 70,269 \n1,324 3.35 \n \n41.37% $38.50 186,247 98.51% 73,207 \n1,416 2.87 \n \n44.38% $46.10 186,065 99.00% 73,310 \n1,430 3.11 \n \n39.00% $48.16 183,496 98.40% 74,377 \n1,280 3.15 \n \nCooperative Extension Service \nNumber of face-to-face client contacts made by Cooperative Extension through educational programs and consultations Number of face-to-face client contacts per Cooperative Extension county faculty full-time equivalent Number of continuing education units provided to clientele \nNumber of client contacts per Cooperative Extension county faculty full-time equivalent Number of youth served by Georgia 4-H \nNumber of diagnostic services provided \n \n1,810,338 5,765 \n135,359 265,171 242,884 107,739 \n \n1,180,689 3,910 \n117,301 645,343 190,617 111,128 \n \n1,584,546 5,062 \n139,171 305,346 \n97,124 118,302 \n \n1,808,305 5,496 \n212,200 936,313 152,040 123,525 \n \n91 \n \n Program Performance Measures: \nNumber of education contact hours from in-school programming \n \nFY 2020 Actual \n629,981 \n \nFY 2021 Actual \n668,494 \n \nFY 2022 Actual \n393,219 \n \nFY 2023 Actual \n831,318 \n \nEnterprise Innovation Institute \nNumber of enterprises and/or stakeholders served \nEconomic impact in dollars generated per state appropriated dollar \nNumber of jobs created or saved \nNumber of startups served during a fiscal year \nNumber of startups that graduate from an Institute incubator within three years and become scalable businesses Capital investment in current incubator companies \nNumber of technology jobs in current and graduate incubator companies \nNumber of startups graduating from EI2 incubator that remain in Georgia \n \n8,902 \n \n15,506 \n \n15,785 \n \n18,053 \n \n$393.45 \n \n$322.07 \n \n$422.55 \n \n$4,777.25 \n \n25,868 \n \n11,329 \n \n13,891 \n \n172,238 \n \n899 \n \n628 \n \n602 \n \n475 \n \n10 \n \n8 \n \n10 \n \n13 \n \n$618,031,000 $1,186,405,488 $2,410,380,000 $4,288,789,000 \n \n3,403 \n \n3,526 \n \n4,101 \n \n11,793 \n \n63 \n \n62 \n \n62 \n \n68 \n \nForestry Cooperative Extension \nNumber of service programs for outreach on forestry conservation \nNumber of public service publications \nNumber of service participants per full-time equivalent faculty \n \n463 165 1,953 \n \n503 191 2,647 \n \n379 119 10,988 \n \n426 112 1,899 \n \nForestry Research \nNumber of research proposals External funds earned per state appropriated dollar Number of research publications External sponsored research funds generated Percentage of research proposals that were awarded funding \n \n178 $3.50 \n295 $10,562,784 \n56.74% \n \n136 $3.50 \n270 $10,001,836 \n58.82% \n \n115 $3.87 \n256 $11,072,620 \n62.61% \n \n153 $5.11 \n224 $15,965,500 \n37.25% \n \nGeorgia Archives \nNumber of on-site researchers \nNumber of people served in-person \nCubic feet of records stored at the Archives Building \nCubic feet of records stored at the State Records Center \n \n2,515 6,208 84,851 176,019 \n \n424 2,008 85,339 158,177 \n \n2,087 3,275 85,909 153,033 \n \n2,312 4,234 86,152 153,762 \n \n92 \n \n Program Performance Measures: \nNumber of people served with inquiries made remotely (phone, e-mail, and mail) \nNumber of scanned images available to the public on the Internet (Archives Virtual Vault) Number of unique visitors to the Georgia Archives web site \nNumber of students, teachers, and the public trained/educated Georgia Archives workshops/lectures Number of sessions on the Georgia Archives web site \n \nFY 2020 Actual \n7,638 \n1,665,581 \n166,225 \n3,693 \n229,920 \n \nFY 2021 Actual \n9,752 \n1,560,135 \n234,371 \n5,132 \n303,146 \n \nFY 2022 Actual \n7,509 \n1,580,840 \nN/A \n7,713 \nN/A \n \nFY 2023 Actual \n13,987 \n1,671,748 \n257,427 \n10,710 \n343,279 \n \nGeorgia Cyber Innovation and Training Center \nNumber of events held at the Georgia Cyber Innovation and Training Center \nPercentage of Augusta University and Augusta Technical College students in postsecondary degree or certificate programs participating in courses located at the Cyber Center to complete academic requirements Number of unique training modules created by the Cyber Workforce Academy \nPercentage of high school and postsecondary students who receive internships or job offers in the cybersecurity industry after participating in academic programs at the Cyber Center Number of federal, state, and local government personnel that participated in continuing education at the Cyber Center \nPercentage of Cyber Center tenants with interns from Augusta University and Augusta Technical College \n \n183 51% \n13 4% 276 33% \n \n132 47% \n13 16% 437 50% \n \n282 54% \n18 39% 509 27% \n \n317 54% \n20 25% 556 45% \n \nGeorgia Research Alliance \nResearch \u0026 Development (R\u0026D) grants awarded to Georgia Research Alliance's (GRA) Academy of Eminent Scholars \nAverage amount in R\u0026D grants per Eminent Scholar researcher \n \n$687,475,115 $764,519,804 $898,251,653 \n \n$10,260,823 \n \n$10,921,711 \n \n$11,976,689 \n \n$857,401,631 $10,992,329 \n \nStart-up companies launched via the GRA Ventures Program (Ventures Program focuses on commercializing technologies and discoveries emerging from Georgia's research universities) presently operating in Georgia Average annual revenue per company launched through support from the GRA Venture program \nNumber of Georgia-based jobs presently supported through non-state R\u0026D grants competitively awarded to GRA Eminent Scholars and companies launched via the GRA Ventures Program Private capital funding received by venture development companies participating in the GRA Ventures Program \nPrivate contributions made to the GRA Venture Fund LLC \n \n195 $929,745 \n3,550 $91,540,838 \n$2,526,438 \n \n195 \n \n226 \n \n259 \n \n$929,745 \n \n$678,585 \n \n$876,415 \n \n3,355 \n \n3,697 \n \n4,461 \n \n$91,540,838 $373,140,899 $147,645,668 \n \nN/A \n \n$4,580,065 \n \n$3,061,164 \n \nPercentage of companies launched through support from the GRA Venture program which are still in operation in Georgia after four years \nDollars of external funds generated per state dollar \n \n88.0% $103.79 \n \n88.0% $114.52 \n \n87.9% $133.55 \n \n87.0% $107.64 \n \nGeorgia Tech Research Institute \nExternal sponsored research funds generated \nDollars of external research funds generated per state appropriated dollar \n \n$685,338,345 $782,491,256 $832,895,260 $941,393,261 \n \n$117.05 \n \n$133.77 \n \n$60.41 \n \n$126.63 \n \n93 \n \n Program Performance Measures: \nEstimated total economic impact of Georgia Tech Research Institute's sponsored funded research and activities \nNumber of new sponsored projects \n \nFY 2020 \n \nFY 2021 \n \nFY 2022 \n \nFY 2023 \n \nActual \n \nActual \n \nActual \n \nActual \n \n$1,494,037,592 $1,326,479,177 $1,401,346,274 $1,481,046,477 \n \n859 \n \n914 \n \n928 \n \n1,042 \n \nNumber of patents acquired each year \n \n9 \n \n7 \n \n2 \n \n2 \n \nEconomic impact of state funded projects on Georgia \n \n$12,764,314 \n \n$12,486,150 \n \n$23,198,223 \n \n$11,695,682 \n \nNumber of K-12 students participating in STEM Direct to Discovery (D2D) programming \nNumber of K-12 educators who participate in STEM professional development events \nPercentage of subcontracts with small businesses, including women-owned, veteran-owned, disabled veteran-owned, minority-owned, and historically black colleges and universities (HBCUs), on sponsored research contracts \n \n2,550 335 \n32.4% \n \n4,597 546 \n44.1% \n \n2,586 316 \n33.3% \n \n12,220 479 \n49.9% \n \nMarine Institute \nTotal income from all facility fees and Indirect Cost Recovery \n \n$243,792 \n \n$76,169 \n \n$135,031 \n \n$294,860 \n \nNumber of peer reviewed publications, theses, and dissertations stemming from Marine Institute-based research \nNumber of students receiving instructional time at Marine Institute \n \n34 \n \n42 \n \n35 \n \n43 \n \n328 \n \n116 \n \n365 \n \n479 \n \nNumber of people who visit Marine Institute as part of a guided tour \n \n261 \n \n18 \n \n92 \n \n137 \n \nPercentage of Marine Institute facilities currently in \"good\" or \"excellent\" condition \nNumber of beds occupied by instructional and research participants \n \n89% 3,255 \n \n89% 2,614 \n \n83% 4,162 \n \n82% 4,969 \n \nAnnualized dollars leveraged for the University of Georgia through grants requiring use of Marine Institute facilities \n \n$1,614,120 \n \n$1,726,509 \n \n$1,830,739 \n \n$2,038,795 \n \nMarine Resources Extension Center \nNumber of consultations with Marine Extension coastal marine constituents \nNumber of individuals trained by Marine Extension in a Hazard Analysis Critical Control Point (HACCP) course for the safe processing and handling of seafood Total dollars generated from new commercial aquaculture operations including hard clams and oysters Number of local governments assisted \nNumber of K-12 students reached through educational programming \nMedical College of Georgia Hospital and Clinics \nPercentage of residency trainees at a Chief residency level \nResidency program graduation rate \n \n49,671 28 \n$2,959,090 23 \n2,910 \n \n42,431 50 \n$1,882,163 35 \n417 \n \n77,502 32 \n$2,963,693 51 \n4,246 \n \n85,305 38 \n$2,676,529 34 \n6,267 \n \n27.7% 91.8% \n \n28.4% 91.5% \n \n28.9% 95.3% \n \n27.6% 95.73% \n \nPublic Libraries \nNumber of circulations in Georgia public libraries \n \n28,938,310 \n \n24,660,361 \n \n29,670,251 \n \n32,340,137 \n \n94 \n \n Program Performance Measures: \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \nPercentage of Georgians with a library card \nTotal number of individual user sessions to access the Internet at Georgia Public Libraries Number of interlibrary PINES loans \nLocal library staff attending continuing education provided by GPLS \nPercentage of those eligible for Library for the Blind and Physically Handicapped services utilizing GLASS Number of talking book circulations \nNumber of professional assistance communications with local library system staff Children's program attendance \nPercentage of total circulations that are e-books \nPercentage of active cardholders with at least one incidence of loan activity \n \n40.33% 11,005,877 \n658,853 11,556 5.96% \n658,357 201,057 1,382,086 \n8.54% 17.55% \n \n40.2% 6,019,216 \n702,494 9,622 6.13% \n686,738 214,519 678,886 12.41% 13.01% \n \n40.77% 8,662,656 \n739,101 6,670 7.38% \n624,698 189,282 863,693 10.63% 11.53% \n \n44.63% 10,984,208 \n924,035 8,022 7.54% \n638,592 172,724 1,139,121 11.10% 10.59% \n \nPublic Service/Special Funding Initiatives \nReturn on investment in terms of external grant and other funding generated per state appropriated dollar related to the Augusta University Cardiology Center Special Funding Initiative Percentage of participants in the Georgia Cancer Center's treatments and clinical trials who are part of minority or underserved populations \nPercentage of Adrenal Center patients who enroll in studies \nNumber of residents and medical students participating in clinical rotations at the Adrenal Center \n \n$1.80 38% 21% 50 \n \n$2.40 40% 66% 52 \n \n$3.00 48% 61% 52 \n \n$2.80 44% 54% 53 \n \nRegents Central Office \nEmployee turnover rate \nAverage number of days to process a payment \nNumber of audit findings for the Regents Central Office \nPercentage of payments made electronically \nTotal payments processed \nNumber of online database searches on GALILEO \nPercentage of respondents surveyed annually who agree/strongly agree that GALILEO is a valuable service Average percentage cost increase in employee health benefits over prior year \n \n12.28% 35 0 \n80% 7,214 23,328,550 91.9% -3.26% \n \n10.24% 44 0 \n79% 6,136 21,480,853 91.8% 0.66% \n \n20.00% 39 0 \n79% 6,913 25,041,222 90.4% 5.68% \n \n17.81% 35 0 \n80% 5,305 25,154,156 88.7% 4.66% \n \n95 \n \n Program Performance Measures: \nNumber of engagements (assurance, consulting, and investigation) completed by USG Internal Audits Communicate Key Board Actions/USG News (number of news releases) \nNumber of media inquiries \nNumber of page views on USG webpages (public inquiries) \nNumber of social media posts \nNumber of open records requests \nPercentage of new and under-represented service provider participation for design and construction Percentage of rented space directly related to unmet campus needs \nNumber of degree programs approved \nNumber of degree programs terminated \nNumber of Georgia RCP Optometry students completing/graduating from the program \nSkidaway Institute of Oceanography \nNumber of peer reviewed articles published \nAverage sponsored dollars generated per state appropriated dollar \nAverage research dollars generated per faculty member \nPercentage of beds occupied by instructional program participants (32 beds available year-round) Number of consultations or external counseling presentations \nStudents receiving full days of researched based instruction \n \nFY 2020 Actual \n194 29 \n414 4,536,426 \n344 135 14% 20.67% \n39 21 13 \n \nFY 2021 Actual \n188 28 \n441 4,038,298 \n320 156 28% 23.11% \n28 32 13 \n \nFY 2022 Actual \n179 30 \n390 3,589,231 \n1,885 112 36% \n15.65% 43 47 10 \n \nFY 2023 Actual \n224 26 \n254 3,334,619 \n1,041 146 24% \n11.28% 13 \n215 9 \n \n22 $1.54 $238,245 4.20% \n180 1,476 \n \n20 $0.92 $270,627 12.92% \n327 2,725 \n \n26 $1.35 $399,931 10.74% \n422 4,899 \n \n22 $1.22 $379,682 17.00% \n352 5,513 \n \nTeaching \nNumber of students enrolled at University System of Georgia institutions \nTotal sponsored fund revenue (in millions) \nPercentage of first-year, full-time students graduating within three years for an associate's degree or transferring to a bachelor's degree program systemwide Percentage of first-year, full-time students graduating within six years (systemwide) for a bachelor's degree Percentage of first-year, full-time students retained systemwide \nIn-state tuition affordability ranking for the University System of Georgia's public four-year institutions among the 16 member states of the Southern Regional Education Board \n \n333,507 $2,326 43.9% 63.2% 81.3% 3 \n \n341,489 $2,418 44.3% 63.7% 82.1% N/A \n \n340,638 $2,669 44.6% 63.2% 77.5% N/A \n \n334,459 $2,445 40.7% 61.6% 79.6% N/A \n \n96 \n \n Program Performance Measures: \nAverage student cumulative debt load upon completion of degree or credential per undergraduate student systemwide \nAverage student cumulative debt load upon completion of degree or credential per graduate student systemwide \n \nFY 2020 Actual \n$14,897 \n$21,896 \n \nFY 2021 Actual \n$14,435 \n$20,091 \n \nFY 2022 Actual \n$13,616 \n$18,620 \n \nFY 2023 Actual \n$12,684 \n$17,255 \n \nVeterinary Medicine Experiment Station \nTotal extramural research funding \nExtramural research dollars generated per state appropriated dollar \nTotal scientific publications \nNumber of poultry birds impacted by the Poultry Diagnostic and Research Center visits (number of birds seen) Number of diagnostic lab services provided by Poultry Diagnostic and Research Center (total diagnostic lab accessions) \n \n$36,872,910 $8.27 508 \n4,450,000 26,545 \n \n$46,444,807 $10.99 711 \n6,000,000 49,546 \n \n$50,174,943 $11.33 648 \n5,500,000 88,392 \n \n$54,649,841 $10.79 670 \n5,500,000 42,401 \n \nVeterinary Medicine Teaching Hospital \nTotal number of veterinary cases \nAverage net income per case \nPercentage of clients surveyed who rate the services received as good or excellent Number of individuals enrolled in the veterinary technician program supported by state funds Average revenue per case \nPercentage of total cases visited by field services \nAverage turnaround time per case in days \nPercentage of residents who pass the board examination in their particular specialty Percentage of veterinary students who remain in Georgia for at least five years after graduating \n \n28,779 $25.42 \n99% 35 \n$755.31 4.7% 4.4 100% 85% \n \n33,548 $65.17 \n99% 35 \n$777.93 5.2% 3.5 100% 85% \n \n34,072 $46.56 \n95% 35 \n$853.94 8.7% 2.9 82% 85% \n \n35,735 -$21.51 \n95% 32 \n$821.42 10.8% 3.49 90% N/A \n \n97 \n \n Program Performance Measures: \nBoard of Regents of the University System of Georgia: Attached Agencies \nPayments to Georgia Military College Junior Military College \nJunior college fall enrollment \nJunior college state appropriated dollar per student \nJunior college graduation rate \nJunior college graduation/four year college transfer rate \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \n8,766 $440.73 \n32% 47% \n \n7,501 $464.99 \n29% 44% \n \n7,014 $705.35 \n34% 50% \n \n6,998 $676.31 \n31% 45% \n \nPayments to Georgia Military College Preparatory School \nPreparatory school fall enrollment \nPreparatory school state appropriated dollar per student \nPreparatory school graduation rate \nPercentage of students who obtained a score of 3 or higher on Advanced Placement (AP) Statistics, Calculus, Biology, and Language and Composition exams \nPayments to Georgia Public Telecommunications Commission \nNumber of listeners using Georgia Public Broadcasting radio resources weekly \nNumber of unduplicated households viewing Georgia Public Broadcasting T.V. resources monthly Number of unduplicated visitors using Georgia Public Broadcasting new media resources Number of media assets downloaded/streamed by education users \nPercentage of total operating expenditures supported by state funding \nCost to raise a dollar \n \n738 $5,346.69 \n100% 93% \n \n698 $5,415.56 \n100% 98% \n \n308,800 1,131,798 8,191,333 11,200,000 \n39% $0.42 \n \n417,987 1,158,209 8,457,621 11,568,279 \n42% $0.36 \n \n846 $5,241.07 \n100% 92% \n \n871 $5,810.50 \n100% 100% \n \n303,319 821,827 7,267,829 9,852,765 \n48% $0.36 \n \n274,653 2,293,809 7,928,867 11,760,652 \n34% $0.39 \n \n98 \n \n Program Performance Measures: \nDepartment of Revenue \nForestland Protection Grants \nNumber of jurisdictions reimbursed under the Forestland Protection Act \nNumber of reimbursements \nAmount of reimbursements \nAverage time in days from application to award payment \nNumber of acres of forestland preserved under the Forestland Protection Act \nAverage amount of reimbursement claims \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \n210 \n \n140 \n \n178 \n \n153 \n \n356 \n \n270 \n \n336 \n \n298 \n \n$44,061,290.13 $37,778,525.04 $34,883,539.00 $34,157,876.56 \n \n146 \n \n146 \n \n135 \n \n60 \n \n5,647,903 \n \n5,760,579 \n \n5,900,039 \n \n6,012,930 \n \n$206,861.00 \n \n$269,846.00 \n \n$195,975.00 \n \n$221,804.00 \n \nIndustry Regulation \nNumber of alcohol inspections \nPercentage of alcohol inspections in compliance \nNumber of tobacco inspections \nPercentage of tobacco inspections in compliance \nAverage Alcohol/Tobacco/COAM inspections per sworn Alcohol and Tobacco Division Officer Dollar amount collected by Alcohol and Tobacco Division staff \nNumber of underage alcohol investigations \nPercentage of investigated vendors making illegal underage alcohol sales \nNumber of underage tobacco investigations \nPercentage of investigated vendors making illegal underage tobacco sales \n \n5,055 \n \n5,833 \n \n6,306 \n \n6,586 \n \n94.80% \n \n94.40% \n \n94.40% \n \n95.80% \n \n4,216 \n \n5,370 \n \n6,220 \n \n6,035 \n \n97.60% \n \n97.40% \n \n96.91% \n \n98.01% \n \n281 \n \n308 \n \n302 \n \n305 \n \n$6,587,662.58 $5,985,754.50 $5,807,552.90 $5,723,420.08 \n \n3,150 \n \n3,923 \n \n3,980 \n \n3,712 \n \n5.50% \n \n10.50% \n \n9.70% \n \n9.90% \n \n3,159 \n \n3,108 \n \n4,336 \n \n4,663 \n \n3.70% \n \n12.17% \n \n6.50% \n \n5.30% \n \nLocal Government Services \nNumber of resolved Unclaimed Property claims \nTotal amount of local tax distributions \n \n27,195 \n \n26,530 \n \n21,476 \n \n33,121 \n \n$5,657,301,482 $6,558,191,690 $7,430,202,770 $8,107,416,534 \n \nLocal Tax Officials Retirement and FICA \nAmount of Employee Retirement System benefits paid for local retirement \nNumber of officials and staff participating in Employee Retirement System \nAmount of FICA paid for local retirement \n \n$11,099,469 $7,174,897.28 $7,082,982.29 $13,355,907.53 \n \n677 \n \n582 \n \n501 \n \n523 \n \n$681,314 \n \n$681,314 \n \n$681,314 \n \n$681,314 \n \n99 \n \n Program Performance Measures: Motor Vehicle Registration and Titling \nAmount of revenue from motor vehicle registrations (in millions) \nNumber of motor vehicle titles processed (in millions) \nNumber of motor vehicle registrations processed \nNumber of motor vehicle registrations renewed online \nSalvage inspections completed statewide \nPercentage of each private contractor's inspection reports reviewed by state salvage inspectors Percentage of each private contractor's inspections that are visually inspected by state salvage inspectors Percentage of compliant contractor salvage vehicle inspections \n \nFY 2020 Actual \n$278 3 \n9,921,284 2,535,178 \n17,813 7.27% 21.49% 99.51% \n \nFY 2021 Actual \n$279 3 \n10,352,085 3,121,368 20,211 25.30% 16.51% 98.77% \n \nFY 2022 Actual \n$285 3 \n10,458,845 3,263,787 20,054 15.03% 12.28% 99.99% \n \nFY 2023 Actual \n$289 3 \n10,627,119 3,447,700 19,290 12.15% 12.20% 100.00% \n \nOffice of Special Investigations \nAmount of fraud prevented per fiscal year Total number of returns reviewed Number of returns reversed Cases worked Vin/Title Fraud Unit Arrest made Vin/Title Fraud Cases investigated by Tax Special Agents Cases prosecuted by Tax Special Agents Arrests made by Tax Special Agents \n \n$97,431,510 4,278,440 11,315 548 67 153 19 64 \n \n$93,981,538 $1,043,912,047 $909,250,680 \n \n4,532,626 \n \n4,962,179 \n \n4,402,215 \n \n1,139 \n \n2,312 \n \n2,073 \n \n1,365 \n \n704 \n \n575 \n \n50 \n \n35 \n \n50 \n \n41 \n \n82 \n \n73 \n \n18 \n \n5 \n \n6 \n \n0 \n \n0 \n \n3 \n \n100 \n \n Program Performance Measures: \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \nTax Compliance \nNumber of telephone calls seeking assistance in the 11 Regional Offices \n \n151,210 \n \n136,485 \n \n118,157 \n \n125,255 \n \nNumber of walk-in taxpayers seeking assistance in the 11 Regional Offices \n \n20,287 \n \n5,407 \n \n5,351 \n \n6,703 \n \nAverage collections per out-of-state auditor \n \n$2,079,715.04 $4,120,678.47 $2,357,683.10 $2,046,753.39 \n \nTotal revenue agent collections \n \n$684,210,124.07 $611,943,431.31 $677,372,839.33 $646,301,289.38 \n \nAverage collections per in-state auditor \n \n$966,242.27 $2,385,740.01 $1,647,786.05 $1,414,005.94 \n \nAverage collections per field revenue agent \n \n$5,701,751.03 $3,537,244.75 $4,031,981.19 $3,824,267.98 \n \nAverage number of hours per audit by tax type - Sales and Use Tax \n \n58 \n \n54 \n \n53 \n \n51 \n \nAverage number of hours per audit by tax type - Individual Income Tax \n \n1 \n \n1 \n \n1 \n \n1 \n \nAverage number of hours per audit by tax type - Withholding Tax \n \n5 \n \n9 \n \n12 \n \n18 \n \nAverage number of hours per audit by tax type - Miscellaneous Taxes including IFTA, IRP, Tobacco, Alcohol, Unclaimed Property \nNumber of audits completed \n \n39 87,850 \n \n47 75,405 \n \n44 118,283 \n \n45 74,830 \n \nPercentage of audits found to be in compliance \n \n40.00% \n \n36.00% \n \n26.00% \n \n33.00% \n \nTotal in state auditor collections \n \n$67,636,958.59 $169,387,541.01 $98,867,162.72 $91,910,385.88 \n \nTotal out-of-state auditor collections \n \n$83,188,601.74 $164,827,138.63 $94,307,324.04 $85,963,642.42 \n \nTax Policy \nNumber of taxpayer conferences completed \n \n92 \n \n76 \n \n63 \n \n164 \n \nNumber of Georgia Tax Tribunal cases resolved during automatic remand period \n \n454 \n \n456 \n \n564 \n \nN/A \n \n(calendar year) \n \nNumber of letter rulings issued \n \n64 \n \n11 \n \n13 \n \n18 \n \n101 \n \n Program Performance Measures: Taxpayer Services \nPercentage of person surveyed who attended taxpayer education workshops who reported that the program was beneficial Number of in-bound calls Number of calls answered Percentage of inbound calls answered Percentage of inbound calls abandoned Average call wait times (in seconds) Average number of calls answered per customer service representative Number of taxpayer workshops provided Total number of taxpayer workshop attendees Total returns processed Total returns processed by type - Withholding Total returns processed by type - Corporate Total returns processed by type - Sales Total returns processed by type - Individual Percentage of individual tax returns filed electronically Percentage of withholding tax returns filed electronically Percentage of corporate tax returns filed electronically Percentage of sales tax returns filed electronically Percentage of total tax returns filed electronically Average time to process a return (days) Average time to process an electronic filing - individual (days) Average time to process a paper return - individual (days) \n \nFY 2020 Actual \nN/A 665,747 638,437 95.90% \n4.10% 89 \n10,134 28 \n542 8,030,005 1,365,223 \n337,926 1,555,983 4,770,873 \n90.67% 97.51% 81.81% 99.84% 92.46% \n16.90 3.75 \n30.06 \n \nFY 2021 Actual \nN/A 683,989 595,270 87.02% 12.97% \n823 9,301 \n20 516 9,651,630 1,715,324 345,513 1,729,237 5,861,556 98.11% 97.00% 85.46% 99.94% 97.79% 7.78 2.16 13.41 \n \nFY 2022 Actual \nN/A 572,657 424,702 78.00% 22.00% \n1,279 16,335 \n26 1,026 8,893,753 1,521,765 330,142 1,838,208 5,203,638 92.08% 99.31% 87.80% 99.95% 94.78% \n3.24 2.21 15.49 \n \nFY 2023 Actual \nN/A 689,736 493,811 71.59% 23.17% \n1,686 13,717 \n19 544 9,306,069 1,611,199 341,002 1,890,184 5,463,684 92.55% 99.41% 88.81% 99.97% 95.11% 3.37 2.21 15.78 \n \n102 \n \n Program Performance Measures: \nSecretary of State \nCorporations \nNumber of total corporation filings processed Number of new corporations filings completed Number of Corporations call center calls recieved Number of Corporations call center calls answered Percentage of Corporations call center calls abandoned Average speed of Corporations call center calls answered in minutes \nElections \nNumber of elections Number of registered voters Number of training classes offered online through E-Learn system Number of E-Learn users trained Number of State Election Board Cases \nInvestigations \nNumber of completed investigations Number of regular inspections Fines collected Average number of days to complete an investigation \nOffice Administration (SOS) \nNumber of audit findings Agency Turnover Rate \nProfessional Licensing Boards \nNumber of licensed professionals regulated Number of license renewals processed Number of new applications processed \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \n1,145,965 189,381 203,647 183,446 10% 66.35 \n \n1,414,301 345,503 240,920 223,125 7% 39.00 \n \n1,407,513 282,700 204,666 196,503 4% 51.52 \n \n1,458,034 275,846 251,256 234,515 7% 223.20 \n \n190 7,007,998 \n70 1,866 \n124 \n \n600 7,638,898 \n42 1,595 \n352 \n \n819 7,771,702 \n39 639 1,227 \n \n279 7,893,617 \n39 2,094 \n264 \n \n1,206 9,264 $710,650.00 97.00 \n \n1,434 12,222 $827,275.00 111.00 \n \n1,227 11,945 $939,415.00 148.00 \n \n1,160 9,186 $841,965.00 124.00 \n \nN/A 20.5% \n \nN/A 18.5% \n \nN/A 22.7% \n \nN/A 23.8% \n \n1,136,556 195,348 60,473 \n \n1,275,908 221,859 67,048 \n \n1,360,762 235,408 59,998 \n \n1,411,928 255,251 69,931 \n \n103 \n \n Program Performance Measures: \nBoard meeting expense (per diem/mileage) Average number of days to process new applications Average number of days to process renewal applications Number of licenses renewed online Percentage of licenses renewed online Percentage of new applications approved Total number of license revocations Number of PLB call center calls recieved Number of PLB call center calls answered Percentage of PLB call center calls abandoned Average speed of PLB call center calls answered in minutes \nSecurities \nFines collected Number of securities offerings processed Number Charities filings Number of registered Broker-Dealers Number of registered Broker-Dealer Agents Number of registered Investment Adviser firms Number of registered Investment Adviser Representatives Number of securities investigations closed Number on investigations received in fiscal year Number of investigations in progress Number of completed examinations of registered Investment Advisor firms Average number of examinations conducted per auditor Number of Administrative Orders Number of Cemeteries Annual Financial Report Review Examinations Number of Cemeteries Filings \n104 \n \nFY 2020 Actual \n$153,877.55 17 4.1 \n192,144 98% 75% 29 \n284,921 254,553 \n11% 2.02 \n \nFY 2021 Actual \n$96,226.67 19 4.0 \n220,151 99% 86% 10 \n233,535 192,841 \n17% 40.28 \n \nFY 2022 Actual \n$32,078.35 57 4.5 \n233,242 99.08% 87.99% \n25 290,708 268,034 \n7.80% 27.48 \n \nFY 2023 Actual \n$234,345.61 80 4.0 \n254,863 100% 81% 15 \n304,893 283,174 \n6.95% 6.44 \n \n$505,000 6,689 4,875 1,961 \n236,602 3,208 \n16,535 62 \n138 275 \n6 6.0 23 193 314 \n \n$10,000 6,726 5,374 1,906 \n247,019 3,398 \n16,538 118 189 255 3 3.0 11 N/A N/A \n \n$196,179.24 7,431 8,977 2,005 \n255,349 3,342 \n17,420 21 \n100 345 \n2 2.0 \n5 270 701 \n \n$436,849.06 7,488 6,564 1,939 \n286,830 3,750 \n18,129 14 \n113 348 \n6 3.0 \n5 275 694 \n \n Program Performance Measures: \nSecretary of State: Attached Agencies \nReal Estate Commission \nAgency investigations resulting in imposing a disciplinary action on a license Percentage of Georgia passing rates on qualifying real estate salesperson examinations that surpass the national average Percentage of all completed applications processed within 5 business days of receipt Agency investigations completed in a fiscal year \nGeorgia Access to Medical Cannabis Commission \nBoard Member Per Diem/Mileage Application Fees collected License fees collected Number of Production License applications processed Number of Dispensary Licenses processed Number of Class 1 Production Licenses regulated Number of Class 2 Production Licenses regulated Number of Dispensary Licenses regulated Number of Complaints received Number of Complaints investigated Number of Licenses inspected Number of licenses renewed Average number of days to process renewal applications Total number of license revocations Fines Collected Number of complaints received Number of open complaints Number of complaints closed Number of regular inspections \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \n154 4% 95% 1,557 \n \n131 5% 90% 1,800 \n \n143 4% 93% 1,803 \n \n123 4% 94% 1,547 \n \n$3,058.67 $0 $0 0 0 0 0 0 0 0 0 0 0 0 $0 0 0 0 0 \n \n$0 Not Reported \n \n$765,000.00 \n \n$0 \n \n$0 \n \n$0 \n \n69 \n \n0 \n \n0 \n \n0 \n \n0 \n \n0 \n \n0 \n \n0 \n \n0 \n \n0 \n \n0 \n \n39 \n \n0 \n \n0 \n \n0 \n \n0 \n \n0 \n \n0 \n \n0 \n \nN/A \n \n0 \n \n0 \n \n$0 \n \n$0 \n \n0 \n \n39 \n \n0 \n \n0 \n \n0 \n \n39 \n \n0 \n \n0 \n \n$3,000 $45,000 $575,000 \n0 6 2 0 6 68 68 8 0 N/A 0 $0 2 0 2 13 \n \n105 \n \n Program Performance Measures: \nNumber of investigations opened in fiscal year Number of investigations in progress Number of investigations closed Investigations resulting in imposing a disciplinary action on a license Average number of days to complete an investigation \n \nFY 2020 Actual \n0 \n0 \n0 \n0 \n0 \n \nFY 2021 Actual \n0 \n0 \n0 \n0 \n0 \n \nFY 2022 Actual \n0 \n0 \n0 \n0 \n0 \n \nFY 2023 Actual \n2 \n0 \n2 \n0 \n40 \n \n106 \n \n Program Performance Measures: \nGeorgia Student Finance Commission \nCommission Administration (GSFC) \nNumber of active registered GAfutures.org users \nNumber of lottery funded scholarships and grants disbursed \nNumber of state general funded scholarships and grants disbursed \nNumber of students and parents met with for postsecondary advising and financial counseling Percentage of students completing the Free Application for Federal Student Aid (FAFSA) in rural districts Percentage of institutions reviewed with monetary findings greater than $10,000 \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \n1,108,609 396,914 166,466 89,432 47.3% 40.7% \n \n1,325,879 405,473 142,354 19,967 49.5% 17.9% \n \n1,518,992 403,228 140,043 47,451 48.7% 31.0% \n \n1,744,429 396,762 152,091 67,352 45.7% 28.6% \n \nDual Enrollment \nNumber of awards disbursed Average dollar amount per award Number of semester credit hours Number of quarter credit hours Number of students served Percentage of Dual Enrollment participants who earned a certificate or associates degree prior to high school graduation \nEngineer Scholarship \nNumber of students obtaining forgivable loans Average dollar amount per award Percentage of students repaying loans through service Number of recipient graduates \n \n111,156 $881.53 632,591 \n92,921 58,347 \n5.6% \n \n90,919 $806.30 469,480 \n61,549 48,963 \n1.8% \n \n91,414 $773.60 457,840 \n56,123 49,551 \n0.2% \n \n97,580 $764.71 488,313 \n58,973 52,920 \n0.1% \n \n317 $3,349.86 \n37.20% 67 \n \n340 $3,366.18 \n37.70% 85 \n \n371 $3,287.74 \n39.40% 98 \n \n322 $3,276.08 \n42.30% 98 \n \nGeorgia Military College Scholarship \nNumber of students awarded scholarships \nAverage dollar amount per student \nPercentage of students repaying loans through service \nPercentage of students with four or more awards \n \n86 $13,537 \n10.7% 45.3% \n \n78 $12,422 \n18.3% 56.4% \n \n76 $11,806 \n41.8% 64.5% \n \n66 $11,247 \n35.0% 62.1% \n \n107 \n \n Program Performance Measures: HERO Scholarship \nNumber of awards disbursed Average dollar amount per award Number of students receiving Helping Educate Reservists and their Offspring (HERO) scholarships \nHOPE High School Equivalency Exam \nNumber of students receiving the HOPE GED grant Percentage of issued HOPE GED vouchers redeemed Number of GED diplomas issued by Technical College System of Georgia Percentage of HOPE GED recipients who earn a postsecondary credential from the Technical College System of Georgia \nHOPE Grant \nNumber of HOPE Grant awards disbursed Average dollar amount per HOPE Grant award Number of students receiving the HOPE Grant Number of Zell Miller Grant awards disbursed Average dollar amount per Zell Miller Grant award Number of students receiving Zell Miller Grant Number of HOPE Career Grant awards disbursed Average dollar amount per HOPE Career Grant award Number of students receiving HOPE Career Grant \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \n369 $943 \n213 \n \n335 $930 \n190 \n \n275 $938 \n154 \n \n216 $954 \n120 \n \n845 \n \n390 \n \n440 \n \nN/A \n \n15.7% \n \n9.4% \n \n12.7% \n \nN/A \n \n4,932 \n \n3,990 \n \n3,362 \n \nN/A \n \n36.90% \n \n34.70% \n \n36.50% \n \nN/A \n \n44,290 $665.27 \n29,677 15,818 $904.36 10,257 40,398 $401.96 25,967 \n \n36,601 $644.67 \n25,053 15,181 $898.39 \n9,602 36,740 $385.24 23,690 \n \n35,080 $642.51 \n24,126 13,966 $903.10 \n9,020 35,961 $386.08 23,499 \n \n33,541 $749.84 \n23,168 13,698 $918.55 \n8,918 34,648 $401.81 22,886 \n \nHOPE Scholarships - Private Schools \nNumber of HOPE Scholarship awards disbursed Average dollar amount per HOPE Scholarship award Number of private school students receiving the HOPE Scholarship Number of Zell Miller Scholarship awards disbursed Average dollar amount per Zell Miller Scholarship award Number of private school students receiving the Zell Miller Scholarship \n108 \n \n23,545 $1,814.55 \n11,478 6,344 \n$2,582.80 3,082 \n \n24,148 $1,838.65 \n11,767 6,735 \n$2,622.85 3,262 \n \n24,104 $1,833.56 \n11,649 7,202 \n$2,607.82 3,482 \n \n23,778 $1,931.64 \n11,410 6,976 \n$2,729.16 3,355 \n \n Program Performance Measures: \nPercentage of HOPE Scholarships  Private Schools recipients who permanently lose scholarship eligibility by failing to maintain the required grade point average Percentage of HOPE Scholarships  Private Schools recipients who lose scholarship eligibility by meeting the maximum number of years for eligibility prior to receiving a bachelor's degree \nHOPE Scholarships - Public Schools \nNumber of HOPE Scholarship awards disbursed \nAverage dollar amount per HOPE Scholarship award \nNumber of public school students receiving the HOPE Scholarship \nNumber of Zell Miller Scholarship awards disbursed \nAverage dollar amount per Zell Miller Scholarship award \nNumber of public school students receiving the Zell Miller Scholarship \nPercentage of HOPE Scholarships  Public Schools recipients who permanently lose scholarship eligibility by failing to maintain the required grade point average Percentage of HOPE Scholarships  Public Schools recipients who lose scholarship eligibility by meeting the maximum number of years for eligibility prior to receiving a bachelor's degree \nLow Interest Loans \nNumber of loan applications processed \nAverage dollar amount of loan \nNumber of students obtaining Low Interest Loans \nPercentage of students receiving loans who are also eligible to receive the Federal Pell Grant Percentage of eligible applicants who received a loan \nPercentage of recipients defaulting on loans \n \nFY 2020 Actual \n0.9% \n1.1% \n \nFY 2021 Actual \n0.2% \n0.9% \n \nFY 2022 Actual \n0.4% \n0.9% \n \nFY 2023 Actual \n0.3% \n0.9% \n \n199,499 $2,072.06 \n95,880 66,175 $3,745.26 29,817 \n0.6% 1.3% \n \n211,633 $2,045.45 \n102,268 74,045 \n$3,710.37 32,642 0.5% 1.0% \n \n210,558 $2,033.08 \n102,015 75,917 \n$3,703.57 33,981 0.6% 1.1% \n \n207,026 $2,110.72 \n100,079 77,095 \n$3,737.63 34,659 0.4% 1.2% \n \n7,422 $5,380.78 \n5,585 73.4% 76.9% 36.0% \n \n6,803 $5,208.43 \n5,412 72.1% 81.6% 37.8% \n \n6,058 $5,163.00 \n4,950 75.0% 84.4% 39.7% \n \n5,257 $5,172.89 \n4,431 74.9% 87.3% 43.4% \n \nNorth Georgia Military Scholarship Grants \nNumber of students awarded scholarship Average dollar amount per student Percentage of students repaying loans through service Percentage of students with six or more awards Percentage of borrowers in repayment status that defaulted \n \n179 $16,227.89 \n55.4% 34.1% \n7.5% \n \n188 $16,262.37 \n54.7% 36.3% \n7.6% \n \n177 $15,896.59 \n67.3% 36.0% \n8.8% \n \n159 $17,215.63 \n58.3% 34.6% \n9.4% \n \n109 \n \n Program Performance Measures: North Georgia ROTC Grants \nNumber of awards disbursed \nAverage dollar amount per award \nNumber of students receiving the Reserve Officers' Training Corps grant \nNumber of students receiving Reserve Officers' Training Corps Grant for Future Officers \nPublic Safety Memorial Grant \nNumber of awards disbursed \nAverage dollar amount per award \nNumber of students receiving the Public Safety Memorial Grant \nPercentage of eligible applicants awarded \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \n824 $1,252.12 \n288 175 \n \n790 $1,250.58 \n276 171 \n \n662 $1,222.05 \n387 160 \n \n675 $1,274.07 \n368 155 \n \n56 $7,650.59 \n29 100% \n \n72 $7,297.38 \n38 100% \n \n85 $8,128.08 \n45 100% \n \n69 $8,495.41 \n35 100% \n \nREACH Georgia Scholarship \nNumber of REACH Scholarships funded with State Funds \nNumber of awards disbursed \nPercentage of REACH high school graduates receiving an award within two years of graduation Average number of awards per student \nNumber of secondary students enrolled in REACH Scholarship \nAverage high school GPA for graduating cohort \nAverage dollar amount per award \nAverage college GPA for REACH Scholars \nPercentage of REACH Scholars graduating from high school \n \n537 177 64.7% 1.86 2,224 3.3 $1,227.47 3.1 100% \n \n637 318 78.1% \n2 2,695 \n3.3 $1,233.91 \n2.9 100% \n \n637 605 71.6% \n2 3,034 \n3.3 $1,240.89 \n2.9 100% \n \n637 863 65.8% \n2 3,274 \n3.3 $1,230.42 \n3.0 100.0% \n \nService Cancelable Loans \nNumber of Georgia National Guard (GNG) students awarded scholarships Average dollar amount per GNG student Percentage of GNG recipients repaying through service Percentage of GNG recipients defaulting on loans Average GPA for students participating in GNG \n \n351 $2,993.00 \n24.4% 8.7% 2.7 \n \n381 $2,756.05 \n27.6% 9.2% 2.7 \n \n463 $2,999.99 \n23.8% 9.9% 2.7 \n \n444 $3,076.72 \n39.3% 11.7% \n2.8 \n \n110 \n \n Program Performance Measures: \nPercentage of Georgia Veterinary Education Loan Repayment (GVELRP) applicants awarded \nTuition Equalization Grants \nNumber of awards disbursed \nAverage dollar amount per award \nNumber of students receiving the Tuition Equalization Grant \n \nFY 2020 Actual \n100% \n \nFY 2021 Actual \n100% \n \nFY 2022 Actual \n100% \n \nFY 2023 Actual \n100% \n \n53,884 $422.34 \n27,964 \n \n49,920 $388.27 \n26,102 \n \n47,002 $385.54 \n24,367 \n \n45,737 $404.86 \n23,495 \n \n111 \n \n Program Performance Measures: \nGeorgia Student Finance Commission: Attached Agencies \nNonpublic Postsecondary Education Commission \nPercentage of authorized colleges and schools that meet prescribed academic and financial standards annually without remediation Average number of schools assigned to each full time Regulatory Specialist \nAverage number of working days to fill student transcript requests \nTotal number of student complaints received \nTotal number of schools authorized by NPEC \nTotal number of student transcript requests \nPercentage of schools authorized by NPEC that grant degrees \nTotal number of SARA authorized schools \nTotal number of adverse actions taken against institutions \nAverage payout for Tuition Guaranty Trust Fund claims \nNumber of in-state students taking courses under SARA \nNumber of out-of-state students taking courses under SARA \nPercentage of programs denied due to not meeting minimum standards on annual review \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \n88% 62 4.4 75 \n312 708 47% \n78 24 $5,522.00 73,264 43,762 0.4% \n \n95% 64 2.6 55 \n337 787 43% \n84 31 $5,390.00 87,332 55,919 1.0% \n \n83% 66 1.0 46 \n353 788 37% \n87 25 $0.00 78,229 48,685 3.0% \n \n79% 62 1.0 81 \n340 767 35% \n88 16 $0.00 N/A N/A 4.4% \n \n112 \n \n Program Performance Measures: \nTeachers Retirement System \nLocal/Floor COLA \nNumber of individuals receiving floor and cost of living adjustments (COLAs) \nPercentage of on-time payments made to retirees \nAverage monthly state-funded payment amount per recipient \nSystem Administration (TRS) \nNumber of retirees and beneficiaries receiving benefits \nTotal benefits payments made (in millions) \nNew retiree on-time processing rate \nPercentage of accurate responses in processing member service requests \nNumber of findings in annual financial audit \nAgency turnover rate (excluding Division of Investments) \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \n13 100% $972 \n \n10 100% $1,014 \n \n7 100% $931 \n \n7 100% $969 \n \n135,649 $5,192.00 \n98.9% 96.0% \n0 8.0% \n \n139,813 $5,434.00 \n99.0% 98.74% \n0 8.0% \n \n144,047 $5,692.00 \n99.4% 99.10% \n0 9.0% \n \n148,063 $5,957.00 \n99.0% 99.16% \n0 6.0% \n \n113 \n \n Program Performance Measures: \nTechnical College System of Georgia \nAdult Education \nNumber of students served \nPercentage of Georgians without a high school credential that were served by TCSG Adult Education programs Number of enrollees in Adult Basic Education \nNumber of enrollees in Adult Secondary Education \nNumber of enrollees in Corrections Education (subset) \nNumber of enrollees in English Literacy and Civics \nNumber of students who completed one or more levels in Adult Basic Education \nNumber of students who completed one or more levels in Adult Secondary Education Number of students who completed one or more levels in Corrections Education (subset) Number of students who completed more than one level in English Literacy and Civics Hours of professional development courses taken by adult education faculty, administration, and staff members Hours of professional development per adult education faculty, administration, or staff member Number of High School Equivalency (HSE) test takers who took all the required tests HSE passage rate \nDuplicate HSE transcripts and diplomas issued \nPercentage of HSE earners who attended a TCSG adult education program and then entered postsecondary education or a training program within one year of receiving diploma \nDepartmental Administration (TCSG) \nReturn on investment as measured by the economic impact of: Increase in annual earnings of Tech Ed graduates; Increase in annual earnings of GED graduates; Federal and other funds generated by technical colleges; estimated earnings from jobs created and saved by Quick Start (in millions) Number of requests for new reports submitted to the data center \nState funds per square foot \n \nFY 2020 Actual \n32,205 3.00% 22,051 \n164 2,733 9,990 7,834 \n84 856 4,316 20,176 \n18 9,366 66.90% 27,075 9.59% \n$1,042.00 \n88 $24.47 \n \nFY 2021 Actual \n18,941 1.80% 13,959 \n163 929 4,819 5,340 114 379 2,297 16,137 \n21 8,668 68.20% 29,570 18.48% \n$955.00 \n108 $21.86 \n \nFY 2022 Actual \n24,554 2.50% 17,889 \n215 1,770 6,450 8,050 \n167 859 3,234 25,764 \n25 9,609 69.20% 32,182 14.32% \n$1,031.00 \n113 $24.84 \n \nFY 2023 Actual \n28,175 2.81% 19,836 \n196 1,833 8,535 8,871 \n144 980 4,062 23,810 \n25 10,438 71.60% 31,249 10.70% \n$1,252.00 \n73 $28.33 \n \nEconomic Development and Customized Services \nNumber of unique companies served through customized business and industry training at technical colleges \nTotal number of training hours provided through customized training contracts by technical colleges \nTotal number of continuing education hours provided by technical colleges \n \n2,079 3,649,007 \n462,630 \n \n2,248 4,437,357 \n465,891 \n \n2,144 5,568,267 \n609,971 \n \n2,388 6,405,701 \n626,201 \n \n114 \n \n Program Performance Measures: \nWorkforce Development \nNumber of individuals served \nPercentage of participants during the second quarter after exit that are employed - Adult, Dislocated Worker and Youth Percentage of participants during the fourth quarter after exit that are employed Adult, Dislocated Worker and Youth Median earnings of participants during the second quarter after exit from the program - Adult and Dislocated Worker Percentage of those participants enrolled in an education or training program who attain a credential - Adult, Dislocated Worker and Youth Number of Worker Adjustment and Retraining Notification Act (WARN) received \nNumber of companies assisted through layoff aversion services \nNumber of companies assisted through the Rapid Response business downsizing assistance \n \nFY 2020 Actual \n19,514 86.70% 83.60% $6,906.00 73.30% \n461 2 \n383 \n \nFY 2021 Actual \n19,242 81.20% 80.50% $7,695.00 75.80% \n137 0 \n395 \n \nFY 2022 Actual \n19,212 78.60% 77.10% $6,775.00 74.70% \n36 0 \n181 \n \nFY 2023 Actual \n12,832 82.1% 79.0% $8,995.00 71.3% \n75 2 \n94 \n \nQuick Start \nNumber of Quick Start projects delivered \nNumber of jobs created in Georgia with the assistance of Quick Start \nNumber of individuals successfully trained by Quick Start \nNumber of completed training-related materials produced \nAverage number of jobs created per project \nAverage support cost per project \nNumber of meetings and presentations to prospect companies and representatives Number of informational marketing/communications materials developed and distributed \n \n60 3,584 18,511 2,755 \n77 $44,948.00 \n65 25,780 \n \n46 3,158 32,450 2,600 \n69 $52,357.00 \n60 21,000 \n \n30 6,762 53,263 2,825 \n225 $89,294.00 \n76 23,350 \n \n28 8,712 62,778 2,672 \n311 $90,994.31 \n87 0 \n \nTechnical Education \nTwo-year graduation rate of students who are enrolled in an award program with 12 hours and at least one vocational course in their enrollment history Technical education retention rate \nTotal enrollment in credit programs \nPercentage of total credit hours in occupational programs \nNumber of students that graduated in HOPE Career Grant programs \nPercentage of total credit hours that are associated with dual enrollment programs \n \n76.40% 71.50% 143,750 64.27% 29,491 17.78% \n \n74.00% 68.00% 133,144 66.00% 33,954 13.98% \n \n75.20% 62.90% 131,158 66.93% 31,977 14.69% \n \n76.10% 65.10% 136,114 66.70% 33,101 17.58% \n \n115 \n \n Program Performance Measures: \nState funds per credit hour \nPercentage of student enrollment over the age of 25 \nPercentage of dual enrollment students with over 15 credit hours who obtain a credential \n \nFY 2020 Actual \n$163.43 \n32.70% \n36.60% \n \nFY 2021 Actual \n$167.24 \n35.80% \n45.30% \n \nFY 2022 Actual \n$201.02 \n34.59% \n48.80% \n \nFY 2023 Actual \n$224.78 \n32.03% \n52.20% \n \n116 \n \n Program Performance Measures: \nDepartment of Transportation \nCapital Construction Projects \nPercentage of construction funds authorized on schedule per the approved State Transportation Improvement Program as initially approved (Target: 80%) Note: The result does not include contract extensions or modifications. Percentage of projects completed on budget (Target: 90%) \nMetro Atlanta highway morning peak hour speeds (6 a.m. to 10 a.m.) on selected Key Performance Indicator corridors (Target: 40 mph) \nPercentage of projects constructed on schedule (Target: 80%) Note: The result includes only projects constructed on original contract time and excludes revised time. \nCapital Maintenance Projects \nPercentage of interstate miles meeting GDOT maintenance standards (90% goal) \nPercentage of state-owned non-interstate road miles meeting GDOT maintenance standards (90% goal) \nPercentage of state-owned bridges meeting GDOT maintenance standards (85% goal) \nNumber of centerline miles of asphalt and concrete resurfacing completed on state routes annually (based on 1,800 centerline miles) \n \nFY 2020 Actual \n82.00% 90.00% \n59.00 65.00% \n99.70% 98.11% 94.40% \n889 \n \nFY 2021 Actual \n77.00% 95.00% \n64.23 72.00% \n91.80% 99.10% 99.70% \n942 \n \nFY 2022 Actual \n97.00% 93.90% \n59.18 71.50% \nN/A N/A 99.40% 832 \n \nFY 2023 Actual \n96.00% 94.12% \n56.40 59.29% \nN/A N/A 99.30% 676 \n \nProgram Delivery Administration \nPercentage of Right of Way (ROW) authorized on schedule per the approved State Transportation Improvement Plan (STIP) as initially approved \nPercentage of construction funds authorized on schedule per the approved STIP as initially approved. \nRatio of the Engineer's Estimate (official estimate) to the award amount \n \n51.00% 82.00% 103.17% \n \n60.00% 77.00% 102.33% \n \n58.00% 97.00% 92.76% \n \n48.00% 96.00% 93.12% \n \nData Collection, Compliance, and Reporting \nPercentage of miles in the public road system inventoried (includes all roads) \nPercentage of reports filed on time that assist in establishing Georgia's federal funding level (Target: 100%) Number of county maps produced annually (Target: 40) \n \n35.96% 100.00% \n53 \n \n36.28% 100.00% \n55 \n \n28.67% 100.00% \n55 \n \n100.00% 100.00% \n55 \n \nDepartmental Administration (DOT) \nNumber of internal audit findings \nNumber of state audit findings. Note: Findings are totaled by Calendar Year. \nPercentage of those DBE applications that actually received certification, as compared to the total number of DBE certifications applied for. \nIntermodal** \nPercentage of airports meeting state licensing requirements (Target: 95%) [Airport Aid] Percentage of airports with instrument approaches (Target: 95%) [Airport Aid] \n \n83 0 \n85.00% \n \n38 0 \n61.00% \n \n57 0 \n92.00% \n \n84 0 \n94.00% \n \n86.00% 89.00% \n \n85.00% 89.00% \n \n86.00% 89.00% \n \n77.00% 89.00% \n \n117 \n \n Program Performance Measures: \nPercentage of airports with runway lengths meeting system plan development goals (Target: 95%) [Airport Aid] \nNumber of transit contracts provided to sub recipients [Transit] \n \nFY 2020 Actual \n86.00% \n205 \n \nFY 2021 Actual \n86.00% \n115 \n \nFY 2022 Actual \n86.00% \n49 \n \nFY 2023 Actual \n86.00% \n99 \n \nPercentage of counties covered by transit contracts [Transit] \n \n77.00% \n \n79.00% \n \n79.00% \n \n82.40% \n \nNumber of days occurring between the receipt of Federal Transit Authority funds and the execution of Local Transit contracts [Transit] \nNumber of track miles rehabilitated [Rail] \n \n73 66.76 \n \n45 260.00 \n \n46 114.00 \n \n58 21.00 \n \nPercentage of state appropriated funds used to leverage federal matching dollars for airport maintenance and improvement projects [Airport Aid] \nValue of state funded grant awards for airport maintenance and improvement projects [Airport Aid] \n \n53.00% \n \n23.00% \n \n42.00% \n \n66.00% \n \n$13,693,402.00 $11,154,413.00 $6,621,798.00 $14,659,896.00 \n \n** Beginning in FY 2023, the Intermodal program was separated into four new programs: Airport Aid, Ports and Waterways, Rail, and Transit. The new program associated with each of the historical Intermodal program performance measure is in brackets at the end of each description. \n \nLocal Maintenance and Improvement Grants \nNumber of projects funded \n \n564 \n \n552 \n \n570 \n \n541 \n \nPercentage of authorized funds expended \n \n98.63% \n \n96.00% \n \n97.92% \n \n95.66% \n \nPercent of available TE funds authorized in the year with a target of 90% \n \n100.00% \n \n100.00% \n \n100.00% \n \nN/A \n \nNumber of LAP certifications each year \n \n26 \n \n24 \n \n36 \n \n27 \n \nLocal Road Assistance Administration \nPercentage of off-system projects in the Statewide Transportation Improvement Program authorized to construction in the year programmed \nPercentage of local let road and bridge construction projects completed on schedule \nAmount of funds allocated for the Local Maintenance and Improvement Grants (LMIG) program \n \n84.31% \n \n92.47% \n \n89.16% \n \n81.94% \n \n81.25% \n \n44.00% \n \n43.48% \n \n59.00% \n \n$187,586,631 $163,920,900 $196,003,696 $200,888,789 \n \nPlanning \nNumber of fatalities (per calendar year). Note: Calendar year 2020 data provided under FY 2020 \nCongestion costs (per auto commuter per calendar year) (Source: 2021 Urban Mobility Report (UMR)) Note: provided data for CY 2019 and 2020. CY 20212023 unavailable. Metro Atlanta highway evening peak hour speeds (3 p.m. to 7 p.m.) on selected Key Performance Indicator corridors (Target: 40 mph) \nNumber of participants enrolled in Georgia Commute Options from the database. (Note: This is reported by Calendar Year). \nThe number of phases (PE, ROW, CONST) programmed in the STIP/TIP within the Freight Network \nThe number of PE phases programmed in the STIP/TIP within the Freight Network \nThe number of ROW phases programmed in the STIP/TIP within the Freight Network \nThe number of CST phases programmed in the STIP/TIP within the Freight Network \n118 \n \n1,702 $869 59.0 24,078 \n201 70 20 \n111 \n \n1,844 N/A 55.5 \n26,221 159 41 10 108 \n \n1,823 N/A 47.4 \n21,524 170 53 13 104 \n \nN/A N/A 44.2 17,880 193 \n81 16 96 \n \n Program Performance Measures: Routine Maintenance \nPercentage of interstates meeting maintenance standards (Target: 90%) \nPercentage of state-owned non-interstate roads meeting maintenance standards (Target: 90%) Number of bridge inspections each year \nPercentage of state-owned bridges meeting GDOT maintenance standards (85% goal) Miles of pavement inspected each year \n \nFY 2020 Actual \n99.70% 98.11% \n9,005 94.40% 17,913 \n \nFY 2021 Actual \n91.80% 99.10% \n8,847 99.70% 17,871 \n \nFY 2022 Actual \nN/A N/A 8,724 99.40% 17,895 \n \nFY 2023 Actual \nN/A N/A 8,693 99.30% 35,590 \n \nTraffic Management and Control \nNumber of fatalities (per calendar year) \nNumber of Highway Emergency Response Operator (HERO) motor assists and Coordinated Highway Assistance and Maintenance Program (CHAMP) assists Average Highway Emergency Response Operator (HERO) response time (in minutes) Travel time index-morning commute in general purpose lanes \nTime travel index-evening commute in general purpose lanes \nMorning Average Travel Time Index (Managed Lanes) \nEvening Average Travel Time Index (Managed Lanes) \n \n1,702 277,143 \n11.00 1.20 1.30 0.85 0.85 \n \n1,844 323,481 \n12.00 0.98 1.17 0.89 0.91 \n \n1,823 291,040 \n19.00 1.03 1.31 0.89 1.13 \n \nN/A 300,500 \n19.00 1.11 1.41 0.88 0.90 \n \n119 \n \n Program Performance Measures: \nDepartment of Transportation: Attached Agencies \nPayments to State Road and Tollway Authority \nPercentage of Guaranteed Revenue Bonds, Reimbursement Revenue Bonds, or Grant Anticipation Revenue Bonds payment schedules reviewed prior to the 1st monthly payment (Target: 100%) \nNumber of Guaranteed Revenue Bonds, Reimbursement Revenue Bonds, or Grant Anticipation Revenue Bonds Bond payments made to State Road and Tollway Authority \nPercentage of Guaranteed Revenue Bonds, Reimbursement Revenue Bonds, or Grant Anticipation Revenue Bonds payments made in accordance with the agreed upon payment schedule (Target: 100%) \nPercentage of funds allocated to the Georgia Transportation Infrastructure Bank program for qualified applications of Tier 1 and Tier 2 counties \n \nFY 2020 Actual \n100.00% \n2 100.00% \n19.6% \n \nFY 2021 Actual \n100.00% \n2 100.00% \n16.04% \n \nFY 2022 Actual \n100.00% \n2 100.00% \n11.00% \n \nFY 2023 Actual \n100.00% \n2 100.00% \n9.00% \n \n120 \n \n Program Performance Measures: \nDepartment of Veterans Service \nDepartmental Administration (DVS) \nNumber of payments processed \nPercentage of payments processed electronically \nAverage number of days to process payments \nNumber of audit findings \nAgency turnover rate \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \n1,917 59.18% \n1 0 20.00% \n \n1,566 57.34% \n1 0 13.00% \n \n1,860 60.97% \n5 0 40.00% \n \n981 69.01% \n1 0 40% \n \nGeorgia Veterans Memorial Cemetery \nTotal interments at State Veterans Cemeteries Total interments per year State maintenance cost per interment State cost per interment Percentage of graves marked timely (Veterans Affairs standard: 95% in 60 days or less \nGeorgia War Veterans Nursing Homes \nAverage daily census - Augusta Percentage of funded beds filled - Augusta Percentage of Patients Receiving Aid \u0026 Attendance - Augusta Cost per veteran patient day - Augusta Number of Deficiencies during state Licensure Inspection - Augusta Number of VA criteria met (out 0f 66) - Augusta Number of patients that rated the home good or excellent on a scale of 1 to 5 Augusta Average daily census - Milledgeville Percentage of funded beds filled - Milledgeville Percentage of Patients Receiving Aid \u0026 Attendance - Milledgeville Cost per veteran patient day - Milledgeville Number of Deficiencies during state Licensure Inspection - Milledgeville \n \n5,113 634 \n$139 $1,121 \nN/A \n \n6,319 616 \n$162 $1,211 100.00% \n \n6,988 584 \n$342 $1,266 90.00% \n \n7,487 583 \n$300 $1,652 93.00% \n \n221 77.00% 14.00% $230.48 \n0 66 \n5 221 94.04% 39.30% $231.48 \n0 \n \n107 58% 13% $285.15 \n0 56 \n5 217 94.85% 32.53% $316.22 \n0 \n \n118 66% 15% $335.96 \n0 56 \n5 165 90.20% 28.75% $315.00 \n0 \n \n126 70% 15% $387.06 \n0 62 \n5 149 94.48% 35.57% $359 \n0 \n \n121 \n \n Program Performance Measures: \nNumber of VA criteria met (out of 66) - Milledgeville \nNumber of patients that rated the home good or excellent on a scale of 1 to 5 Milledgeville \nVeterans Benefits \nNumber of veterans in Georgia (per calendar year) \nTotal veterans compensation and pension dollars into Georgia (in Billions per calendar year) Veterans compensation and pension dollars per Georgia veteran (per calendar year) Number of schools and training establishments approved through the State Approving Agency Number of veterans per Veterans Field Service Office \nNumber of appeals hearings (per calendar year) \nNumber of Veterans Field Service Offices \n \nFY 2020 Actual \n62 \n4 \n \nFY 2021 Actual \n65 \n4.13 \n \nFY 2022 Actual \n63 \n94.20% \n \nFY 2023 Actual \n60 \n93.50% \n \n914,269 $4,383.00 $6,314.00 \n1,767 17,582 \n2,370 52 \n \n689,274 $4,383,902 $7,183,667 \n1,783 10,857 \n3,126 50 \n \n700,000 $4,400.00 $7,300,250 \n1,799 11,000 \n4,742 52 \n \n678,304 $3,900.00 $6,295,547 \n1,821 17,086 \n800 55 \n \n122 \n \n Program Performance Measures: \nState Board of Workers' Compensation \nAdminister the Workers' Compensation Laws \nNumber of mediations held Percentage of Mediations that resulted in Settlement Number of Trial Hearings Percentage of cases disposed of within 60 days of hearing date Percentage of settlements resolved within 10 days of notice Number of Claims Received Number of Appealled Hearings Number of enforcement compliance inspections to Georgia employers Percentage of businesses investigated who were found in non-compliance Number of investigations of Fraud Number of Fraud Prosecutions \nBoard Administration (SBWC) \nNumber of Payments Processed Number of Audit Findings Employee Turnover Rate Average number of days to make a payment Percentage of payments made electronically \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \n1,913 83.00% \n326 94.00% 93.62% 101,692 \n195 2,663 14.34% \n69 11 \n \n2,086 81.00% \n347 95.00% 95.01% 125,459 \n212 1,555 13.57% \n53 13 \n \n2,194 83.00% \n316 95.00% 89.74% 128,620 \n231 1,525 14.62% \n50 3 \n \n2,440 84.00% \n288 95.00% 54.00% 126,928 \n180 2,355 9.55% \n45 6 \n \n2,006 0 \n7.69% 3 to 5 \n95% \n \n1,902 0 \n10.43% 2 \n95% \n \n1,524 0 \n12.61% 2 \n91% \n \n1,659 0 \n10.00% 2 \n90.4% \n \n123 \n \n Program Performance Measures: \nGeorgia General Obligation Debt Sinking Fund \nGO Bonds Issued \nOutstanding Debt (in millions) Debt per Capita Debt as percent of personal income Ratio of annual debt service to prior year's treasury receipts Debt retired in 5 years Debt retired in 10 years Available Appropriation (Current Year and Prior Year Carryover) Annual debt service expenditures (State funds only) Percentage of debt service payments made in a timely manner Annual refunding savings (current year savings only) Number of new bond projects authorized Principal amount of new bonds authorized \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nFY 2023 Actual \n \n$9,551.6 \n \n$9,691.6 \n \n$10,203.5 \n \n$9,924.3 \n \n$892 \n \n$897 \n \n$935 \n \n$903 \n \n1.7% \n \n1.6% \n \n1.6% \n \n1.5% \n \n4.63% \n \n4.35% \n \n3.91% \n \n3.43% \n \n42% \n \n41% \n \n40% \n \n40% \n \n73% \n \n72% \n \n69% \n \n69% \n \n$1,298,809,104 $1,410,260,460 $1,710,254,359 $1,454,487,522 \n \n$1,231,110,425.05 $1,151,680,239.54 $1,548,168,085.66 $1,396,889,891.31 \n \n100% \n \n100% \n \n100% \n \n100% \n \n$146,811 \n \nNo refunding \n \nNo refunding \n \n$5,919,637 \n \n126 \n \n115 \n \n95 \n \n65 \n \n$1,095,915,000 $1,129,230,000 $983,135,000 $938,935,000 \n \n124 \n \n Governor's O ce of \nPLANNING AND BUDGET \nTHE STA TE OF GEORGI A \n2 CAPITOL SQUARE SW | ATLANTA, GA 30334 | 404.656.3820 | OPB.GEORGIA.GOV \n \n "},{"id":"dlg_ggpd_1379192528-2024","title":"Fiscal year 2024 performance measure report.","collection_id":"dlg_ggpd","collection_title":"Georgia Government Publications","dcterms_contributor":["Georgia. Office of Planning and Budget, issuing body."],"dcterms_spatial":["United States, Georgia, 32.75042, -83.50018"],"dcterms_creator":null,"dc_date":["2024"],"dcterms_description":["FY 2014- contain actual program performance data for 2009/2012-","FY 2014 (Harvested on June 6, 2018 from opb.georgia.gov); title from PDF running title (Georgia Government Publications database, viewed May 16, 2023).","Fiscal year 2022 (Harvested on July 13, 2021 from opb.georgia.gov); (Georgia Government Publications database, viewed May 16, 2023)."],"dc_format":["application/pdf"],"dcterms_identifier":null,"dcterms_language":["eng"],"dcterms_publisher":["[Atlanta, Georgia] : [Georgia. Governor's Office of Planning and Budget]"],"dc_relation":null,"dc_right":["http://rightsstatements.org/vocab/InC/1.0/"],"dcterms_is_part_of":null,"dcterms_subject":["Government productivity--Georgia--Evaluation--Statistics--Periodicals.","State governments--Georgia--Evaluation--Statistics--Periodicals.","Government productivity--Evaluation","State governments--Evaluation","Georgia","Georgia Government Documents--Serial"],"dcterms_title":["Fiscal year 2024 performance measure report."],"dcterms_type":["Text"],"dcterms_provenance":["University of Georgia. Map and Government Information Library"],"edm_is_shown_by":["https://dlg.galileo.usg.edu/do:dlg_ggpd_1379192528-2024"],"edm_is_shown_at":["https://dlg.galileo.usg.edu/id:dlg_ggpd_1379192528-2024"],"dcterms_temporal":null,"dcterms_rights_holder":null,"dcterms_bibliographic_citation":null,"dlg_local_right":null,"dcterms_medium":["state government records"],"dcterms_extent":null,"dlg_subject_personal":null,"iiif_manifest_url_ss":null,"dcterms_subject_fast":null,"fulltext":"PERFORMANCE MEASURES \nREPORT \nFiscal Year 2024 \nGOVERNOR'S OFFICE OF PLANNING AND BUDGET \n \n FY 2024 Performance Measure Report \nThe Office of Planning and Budget published performance measures annually. For the FY 2024 budget cycle, agencies reported actual program performance data for FY 2019 through FY 2022 for workload, efficiency, and outcome measures. Measuring performance in these three areas helps state decision makers and agency stakeholders understand how well programs are operating and whether they are achieving their intended purpose. Measures in this report are organized by both agency and program. \nThe statistics in this report are included as they were entered by the agency or in consultation with the agency. As such, any questions regarding a specific performance measure should be directed to the respective agency. \n \n Table of Contents \nPerformance Measure Book \nPerformance Measure Report1 Court of Appeals, FY 2024...................................................................................................................................1 Supreme Court, FY 2024......................................................................................................................................2 State Accounting Office, FY 2024........................................................................................................................3 Department of Administrative Services, FY 2024................................................................................................5 Department of Agriculture, FY 2024....................................................................................................................9 Department of Banking and Finance, FY 2024..................................................................................................12 Department of Behavioral Health and Developmental Disabilities, FY 2024....................................................13 Department of Community Affairs, FY 2024.....................................................................................................18 Department of Community Health, FY 2024.....................................................................................................23 Department of Corrections, FY 2024..................................................................................................................30 Department of Community Supervision, FY 2024.............................................................................................33 Department of Defense, FY 2024.......................................................................................................................36 Department of Driver Services, FY 2024...........................................................................................................38 Bright from the Start: Georgia Department of Early Care and Learning, FY 2024...........................................41 Department of Economic Development, FY 2024.............................................................................................43 Department of Education, FY 2024....................................................................................................................46 Employees' Retirement System of Georgia, FY 2024........................................................................................54 State Forestry Commission, FY 2024.................................................................................................................55 Office of the Governor, FY 2024........................................................................................................................56 Department of Human Services, FY 2024..........................................................................................................61 Commissioner of Insurance, FY 2024................................................................................................................69 Georgia Bureau of Investigation, FY 2024.........................................................................................................71 Department of Juvenile Justice, FY 2024...........................................................................................................74 Department of Labor, FY 2024...........................................................................................................................76 Department of Law, FY 2024.............................................................................................................................78 Department of Natural Resources, FY 2024.......................................................................................................79 State Board of Pardons and Paroles, FY 2024....................................................................................................82 State Properties Commission, FY 2024..............................................................................................................84 Georgia Public Defender Council, FY 2024.......................................................................................................85 Department of Public Health, FY 2024..............................................................................................................86 Department of Public Safety, FY 2024...............................................................................................................91 Public Service Commission, FY 2024................................................................................................................95 Board of Regents of the University System of Georgia, FY 2024.....................................................................96 Department of Revenue, FY 2024....................................................................................................................105 Secretary of State, FY 2024..............................................................................................................................109 Georgia Student Finance Commission, FY 2024.............................................................................................112 Teachers Retirement System, FY 2024............................................................................................................118 Technical College System of Georgia, FY 2024..............................................................................................119 Department of Transportation, FY 2024...........................................................................................................122 Department of Veterans Service, FY 2024.......................................................................................................126 \nState Board of Workers' Compensation, FY 2024............................................................................................128 Georgia General Obligation Debt Sinking Fund, FY 2024..............................................................................129 \n \n Program Performance Measures: \nCourt of Appeals \nCourt of Appeals \nAppellate Filings \nCases Disposed \nRevenue from Appellate Court Fees \nAverage caseload per judge for cases filed \nAverage caseload per judge for cases disposed \n \nFY 2019 Actual \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \n3,428 3,255 $476,254.52 \n229 217 \n \n2,876 3,141 $369,380.18 \n192 209 \n \n2,526 2,752 $384,839.00 \n168 183 \n \n2,663 2,510 $399,719.77 \n167 178 \n \n1 \n \n Program Performance Measures: \nSupreme Court \nSupreme Court of Georgia \nAppellate filings \nRevenue from Appellate Court fees \nAverage Caseload per Justice for cases filed \n \nFY 2019 Actual \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \n1,628 $157,473.92 \n1,628 \n \n1,655 $164,136.49 \n1,655 \n \n1,374 \n \n1,328 \n \n$154,239.41 \n \n$160,001.29 \n \n1,374 \n \n1,328 \n \n2 \n \n Program Performance Measures: \nState Accounting Office \nFinancial Systems \nCustomers/users supported by Human Capital Management (HCM) \nCustomers supported by Financials \nCustomer support tickets generated \nCustomer support tickets closed \nFinancial issues responded to, diagnosed, and resolved within Service Level Agreement parameters Human Capital Management issues responded to, diagnosed, and resolved within Service Level Agreement parameters \nShared Services \nAgencies participating in Payroll Shared Services Center (PSSC) \nEmployees paid through Payroll Shared Services Center (PSSC) \nAgencies participating in Concur \nTravel reimbursements processed \n \nFY 2019 Actual \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \n81,635 80,619 66,097 65,933 98.0% 98.0% \n \n79,653 85,600 52,284 52,163 95.7% 94.6% \n \n75,726 91,793 40,882 40,744 96.0% 96.9% \n \n73,811 96,247 45,129 45,009 97.3% 98.1% \n \n17 9,369 \n63 144,020 \n \n20 10,654 \n64 102,690 \n \n25 14,769 \n69 34,409 \n \n26 14,251 \n71 68,150 \n \nStatewide Accounting and Reporting \nDays from prior fiscal year end to publish the Comprehensive Annual Financial Report (CAFR) \nDays from prior fiscal year end to publish the Budgetary Compliance Report (BCR) \nSubmit Annual Schedule of Expenditures of Federal Awards within 60 days of Comprehensive Annual Financial Report (1=Meet; 2=Did Not Meet) \n \n202 \n \n183 \n \n262 \n \n208 \n \n125 \n \n150 \n \n164 \n \n175 \n \n1 \n \n1 \n \n1 \n \n1 \n \n3 \n \n Program Performance Measures: \n \nFY 2019 Actual \n \nState Accounting Office: Attached Agencies \n \nGeorgia Government Transparency and Campaign Finance Commission \n \nNumber of existing cases on July 1 \n \n380 \n \nNumber of complaints received \n \n56 \n \nNumber of action initiated by Commission staff \n \n48 \n \nNumber of cases resolved under 2 years old \n \n56 \n \nNumber of cases resolved older than 2 years \n \n6 \n \nFY 2020 Actual \n187 65 19 \n147 130 \n \nFY 2021 Actual \n191 16 9 36 57 \n \nFY 2022 Actual \n123 48 90 29 34 \n \nGeorgia State Board of Accountancy \nIndividual CPA renewals processed \nCPA firm renewals processed \n \n278 \n \n20,665 \n \n443 \n \n1,713 \n \n189 \n \n20,263 \n \n222 \n \n1,505 \n \n4 \n \n Program Performance Measures: \nDepartment of Administrative Services \nCertificate of Need Appeal Panel \nNumber of Certificate of Need appeals filed \nNumber of Certificate of Need hearings held \nNumber of Certificate of Need appeals held resulting in a reversed decision \nAmount of filing fees collected \nNumber of filing appellant parties \nAverage number of hours spent per appeal \nAverage number of days to issue a decision on a CON appeal \nDepartmental Administration (DOAS) \nNumber of enterprise-wide contract award protests \nNumber of training opportunities offered to employees \nPercentage of employees successfully completing training/professional development Number of service center tickets \nPercent of successfully resolved tickets \nNumber of audit findings \nAgency turnover rate \nNumber of payments processed \nPercentage of payments processed electronically \nFleet Management \nNumber of active vehicles in the State's fleet (excluding Community Service Boards) Proportion of active state vehicles enrolled in the motor vehicle maintenance program Number of safety trainings completed following \"Report My Driving\" calls from constituents Average preventative maintenance costs for participating vehicles \nNumber of active state vehicles enrolled in the motor vehicle maintenance program \n \nFY 2019 Actual \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \n17 \n \n21 \n \n10 \n \n7 \n \n10 \n \n3 \n \n10 \n \n1 \n \nN/A \n \n0 \n \n4 \n \n6 \n \nN/A \n \n31,500 \n \n27,000 \n \n19,500 \n \nN/A \n \n21 \n \n18 \n \n13 \n \nN/A \n \n12.86 \n \n86.75 \n \n88.40 \n \nN/A \n \n207.66 \n \n297.50 \n \n268.90 \n \n61 4,035 100.00% 70,757 100.00% \n0 19.10% \n5,679 90.42% \n \n49 1,890 100.00% 33,839 100.00% \nN/A 9.10% 5,380 89.70% \n \n61 2,032 100.00% 54,462 100.00% \n0 10.38% \n4,630 87.00% \n \n47 3,562 100.00% 51,190 100.00% \n0 16.90% \n3,462 84.80% \n \n18,503 98.79% \n652 $243.00 \n18,730 \n \n18,538 97.76% \n436 $252.00 \n18,212 \n \n17,454 99.93% \n273 $238.00 \n17,396 \n \n17,567 99.00% \n273 $246.00 \n17,590 \n \n5 \n \n Program Performance Measures: Human Resources Administration \nNumber of active benefit-eligible executive branch state employees in the Enterprise Resource Planning system Proportion of eligible state employees enrolled in an employee-paid Flexible Benefit offering Proportion of positive evaluations for customer service on Flexible Benefit offerings Employee customers' overall satisfaction with the Benefits Operations Center \nEmployees or candidates identified for risk based on results of the Drug Testing program Number of applications submitted to job requisitions of Careers.ga.gov \nNumber of jobs posted on Careers.ga.gov \nNumber of state agencies and entities using Careers Site for job vacancy posting and applicant tracking \nRisk Management \nNumber of claims accepted for review under the Workers Compensation, Liability, and Property programs Percent of cases settled without litigation \nNumber of unemployment claims filed \nNumber of claims accepted for review under the Cyber Insurance program \n \nFY 2019 Actual \n48,701 88.70% 90.50% 90.50% \n285 568,547 \n9,890 86 \n \nFY 2020 Actual \n46,510 88.32% 86.75% 86.75% \n270 426,515 \n9,680 84 \n \nFY 2021 Actual \n42,938 88.60% 86.40% 86.40% \n225 252,703 \n10,805 86 \n \nFY 2022 Actual \n42,006 87.58% 89.25% 89.25% \n252 214,995 \n14,336 88 \n \n13,519 75.00% \n2,375 4 \n \n11,318 80.00% \n7,333 4 \n \n10,671 86.00% \n3,697 2 \n \n10,379 81.00% \n2,488 1 \n \nState Purchasing \nAmount of state entity spend through the Purchasing Card program \nProportion of state entity Chief Procurement Officers that are certified purchasers Estimated amount of cost savings/avoidance from recently completed new or renewal Statewide contracts Number of agencies using the Team Georgia Marketplace application for their procurement processes Number of statewide contracts \nNumber of training participants for the state purchasing program \nPercentage of agency contracts completed within six months \n \n$76,824,550 91.30% \n$24,903,955 58 70 \n7,005 36.00% \n \n$65,100,000 90% \n$8,677,500 58 77 \n5,941 42.00% \n \n$54,659,969 95% \n$12,230,952 60 77 \n11,706 62.00% \n \n$59,942,480 95% \n$10,390,440 62 80 \n13,214 72.40% \n \nSurplus Property \nAmount of sales in the State Surplus Property program \nProportion of State Surplus Property transactions that are redistributed \nAmount of funds returned to state entities from sales in the State Surplus Property program \n \n$4,113,245 8.69% \n$2,909,801 \n \n$4,251,972 7.64% \n$2,518,535 \n \n7,550,541 11.00% \n$4,736,796 \n \n$8,094,489 9.30% \n$5,197,062 \n \n6 \n \n Program Performance Measures: \nProportion of surplus property transactions redistributed to state agencies \nProportion of surplus property transactions redistributed to eligible local governments and nonprofits Number of annual property transactions received \nAverage turnaround period for disposal \n \nFY 2019 Actual \n3.43% \n2.73% \n6,894 \nN/A \n \nFY 2020 Actual \n3.40% \n1.80% \n7,125 \nN/A \n \nFY 2021 Actual \n1.80% \n5.30% \n7,289 \nN/A \n \nFY 2022 Actual \n5.20% \n1.30% \n7,355 \nN/A \n \n7 \n \n Program Performance Measures: \nDepartment of Administrative Services: Attached Agencies \nOffice of State Administrative Hearings \nNumber of cases filed \nNumber of cases per judge \nAverage cost per case \nNumber of cases filed with the tax tribunal \n \nFY 2019 Actual \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \n41,914 3,645 \n$144.00 498 \n \n34,437 2,870 \n$168.00 485 \n \n27,971 2,664 \n$202.00 434 \n \n29,344 2,668 \n$192.00 568 \n \nOffice of the State Treasurer \nNumber of Transactions in the statewide merchant card contract \nAmount by which the return on the state general obligation bond portfolio exceeds the return on Georgia Fund 1 in basis points \nThe number of entities that had bank accounts and services evaluated \n \n10,083,587 0.88 28 \n \n10,686,680 0.59 14 \n \n10,111,197 0.04 15 \n \n13,477,414 0.26 11 \n \nPayments to Georgia Aviation Authority \nNumber of hours flown, public safety hours, natural resource hours, and passenger transportation hours Percentage of allotted flight hours utilized \nNumber of flights scheduled annually \nNumber of private flight vendors utilized \n \n416 97% 166 \n3 \n \n275 64% 148 \n3 \n \n198 44% \n75 3 \n \n378 85% 174 \n3 \n \nPayments to Georgia Technology Authority \nNumber of telephone calls placed to the \"1-800-Georgia\" call center requesting assistance Average wait time for 1-800-Georgia telephone calls \nProportion of agencies compliant with STARR report \nNumber of unique visits to Georgia.gov website \nAverage time for GETS service desk incident resolution \nNumber of projects reviewed by Critical Projects Review Panel \nAverage dollar amount of projects reviewed by Critical Projects Review Panel \nNumber of projects reviewed by Large IT Project Executive Decision-Making Board Average dollar amount of projects reviewed by Large IT Project Executive Decision-Making Board \n \n299,924 18 seconds \n.72 8.3 million \n11.33 10 \n$18,178,221 3 \n$74,266,699 \n \n336,584 64 seconds \n.95 8.5 million \n7.62 20 \n$16,974,583 2 \n$92,071,611 \n \n274,322 137 seconds \n0.88 11.6 million \n5.31 21 \n$17,084,962 0 0 \n \n117,652 5 seconds \n.77 8.8 million \n9.08 20 \n$15,961,915 0 0 \n \n8 \n \n Program Performance Measures: \nDepartment of Agriculture \nConsumer Protection \nNumber of establishments inspected. \nPercentage of establishments out of compliance warranting follow-up inspection \nNumber of violative samples from regulated food products \nPercentage of non-compliant establishments found to be compliant at follow-up inspection Percentage of inspections completed \nPercentage of food establishments inspected for regulatory compliance \nPercentage of fuel establishments inspected for regulatory compliance (based on an 18 month inspection cycle) Percentage of companion animal establishments inspected for regulatory compliance \nDepartmental Administration (DOA) \nPercentage of calls answered in call centers \nPercentage of IT tickets completed within 48 hours of being submitted \nProgram turnover rate \nNumber of audit findings \nNumber of licenses issued \n \nFY 2019 Actual \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \n233,350 7.44% 169 \n84.61% 99.84% 83.89% 98.50% 78.80% \n \n143,486 19.17% \n271 71.78% 90.83% 65.00% 89.00% 59.00% \n \n147,610 13.28% \n36 75.14% 78.11% 60.00% 77.00% 55.00% \n \n11,064 12.53% \n1 100.00% 100.00% 100.00% \n94.00% N/A \n \n98.03% 94.50% 23.00% \nN/A 74,922 \n \n94.78% 93.00% 18.70% \nN/A 71,045 \n \n95.30% 93.75% 11.83% \nN/A 75,895 \n \n96.47% 97.00% 11.37% \nN/A 77,136 \n \nMarketing and Promotion \nNumber of Georgia Grown participants \nPercentage of total Farmers Market space leased to vendors \nNumber of farmers, retailers, and wholesalers utilizing the Atlanta Farmers Market Percentage increase in total users of the Atlanta Farmers' Market \n \n1,450 100% 32,367 0.00% \n \n1,363 100% 31,106 0.00% \n \n1,467 100% 29,955 0.00% \n \n1,520 100% 25,337 0.00% \n \nPoultry Veterinary Diagnostic Labs \nNumber of avian influenza tests provided to poultry growers and hobbyists \nNumber of samples submitted to the poultry lab network for diagnostic testing \nNumber of reported diseases tested using monitoring standards \nNumber of tests performed \n \n389,742 62,310 15 \n1,428,791 \n \n365,385 62,174 15 \n1,429,581 \n \n366,598 60,249 15 \n1,427,898 \n \n405,005 63,663 15 \n1,547,140 \n \n9 \n \n Program Performance Measures: \nDepartment of Agriculture: Attached Agencies \nPayments to Georgia Agricultural Exposition Authority \nNumber of visitors to the National Fair \nPercentage of total expenditures funded through self-generated funds \nGross fair revenues \nGross event revenues \nAmount in capital reserves \nNumber of visitors (fair and non-fair per calendar year) \nUtilization rate \n \nFY 2019 Actual \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \n496,524 90.00% $6,254,958 $3,163,523 $1,001,834 1,005,791 100.00% \n \n565,533 90.90% $6,983,622 $2,265,306 $1,278,336 1,032,019 100.00% \n \n0 60.70% $3,817,712 $3,389,613 $354,052 \n0 100.00% \n \n485,758 91.10% $7,606,027 $5,243,682 $6,110,045 1,017,541 100.00% \n \nState Soil and Water Conservation Commission \nAmount of electronic payments processed \nNumber of audit findings \nNumber of Georgia Soil and Water Conservation Commission/United States Department of Agriculture watershed dams maintained Number of agricultural irrigation systems audited for application uniformity \nNumber of Georgia Soil and Water Conservation/United States Department of Agriculture watershed dams rehabilitated to meet safe dam criteria and to provide continued flood control Number of million gallons of potential water saved by mobile irrigation lab contracted audits Number of individuals certified or recertified in erosion and sedimentation control \nNumber of erosion control plans reviewed \nNumber of agricultural acres protected and benefited by conservation plans \nNumber of citizens educated through district sponsored events \nAgency Turnover Rate \nPercentage of state funds as compared to agency total funds. \nAverage cost per plan to review an erosion control plan by Georgia Soil and Water Conservation Commission staff \n \n46.00% 0 \n164 0 \n22 0.0 12,659 4,137 503,570 375,000 10.53% 86.00% $114.40 \n \n61.00% 0 \n183 0 \n24 0.0 8,548 4,256 154,325 368,000 16.00% 18.00% $58.63 \n \n44.00% 0 \n200 0 \n25 0.0 10,386 4,441 193,485 331,000 11.00% 73.00% $65.98 \n \n43.00% 0 \n255 0 \n25 0.0 12,380 3,710 248,184 413,750 5.00% 80.00% $109.25 \n \n10 \n \n Program Performance Measures: \nDepartment of Banking and Finance \nDepartmental Administration (DBF) \nPercentage of fees and fines submitted electronically \nAgency turnover rate \nNumber of audit findings \n \nFY 2019 Actual \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \n97% 8% 0 \n \n98% 10% \n0 \n \n99% 14% \n0 \n \n99% 12% N/A \n \nFinancial Institution Supervision \nAverage examination turnaround time for bank and credit union examinations (in calendar days) Average report turnaround time for bank and credit union examinations (in calendar days) Number of examinations conducted of state-chartered banks and credit unions \nNumber of formal administrative actions outstanding for banks and credit unions \nPercentage of problem banks that showed improvement at their next examination \nNon-Depository Financial Institution Supervision \nNumber of risk-based examinations and investigations conducted \nNumber of administrative actions issued to licensed and unlicensed entities \nAverage number of calendar days required to process a mortgage broker, mortgage lender, or mortgage loan originator license Average number of calendar days required to process a Money Service Business license or registration Number of approved licensees \nNumber of new applications \nNumber of exams completed \n \n62 50 83 \n9 44% \n \n51 29 75 \n5 59% \n \n52 24 83 \n5 30% \n \n52 27 88 \n5 50% \n \n463 1,154 \n5 8 18,481 5,339 438 \n \n234 144 \n2 9 20,597 6,373 289 \n \n242 375 \n2 7 28,288 13,224 253 \n \n204 361 \n2 4 34,411 13,299 217 \n \n11 \n \n Program Performance Measures: \nDepartment of Behavioral Health and Developmental Disabilities \nAdult Addictive Diseases Services \nNumber of clients served in community-based detoxification and crisis services \nNumber of clients served in community-based treatment \nNumber of clients served in recovery services \nPercentage of clients discharged from crisis or detoxification programs who receive follow-up behavioral health services within 14 days Percentage of clients not returning for new services within 90 days of discharge \nPercentage of women successfully completing treatment in the Women's Treatment and Recovery Support Program (formerly Ready for Work program) Percentage of clients active in treatment 90 days after beginning non-crisis stabilization services \n \nFY 2019 Actual \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \n8,270 51,996 12,853 29.00% 74.00% 29.00% 29.00% \n \n8,006 50,625 17,584 25.00% 71.00% 31.00% 31.00% \n \n10,138 49,068 63,772 4.00% 76.00% 32.00% 31.11% \n \n8,003 48,142 23,508 24.00% 77.10% 29.00% 31.45% \n \nAdult Developmental Disabilities Services \nPersons served in community-based adult developmental disabilities services \nNumber of persons receiving supported employment \nAverage Mobile Crisis Team response time (in minutes) \nAverage cost per New Options Waiver \nNumber of Georgia consumers on waiting list for waivers as of June 30 \nNumber of developmental disabilities consumers transitioned from Georgia's state hospitals to the community Average cost per Comprehensive Supports Waiver \nAverage cost per Comprehensive Supports Waiver to transition a person from a State Psychiatric Hospital Number of individuals transitioned from the waiver planning list into waiver services Percent of individuals on waiting list who received non-waiver services as of June 30 Number of individuals on waiting list who received non-waiver services as of June 30 \n \n18,306 1,904 76 \n$18,012 6,023 31 \n$65,583 $130,485.00 \n907 54.08% \n3,257 \n \n15,345 1,081 57 \n$14,005 6,395 17 \n$72,847 $78,679.00 \n704 20.25% \n1,295 \n \n15,133 1,071 70 \n$11,479 7,328 12 \n$72,386 $59,460.00 \n477 16.60% \n1,324 \n \n16,248 1,854 86 \n$12,769 7,155 8 \n$74,084 $19,445.00 \n525 29.00% \n2,075 \n \nAdult Forensic Services \nPercentage of incompetent to stand trial clients completing restoration who were opined to be competent \nNumber of adult outpatient evaluations completed: pretrial, incompetent to stand trial, and civil commitment \nNumber of adult inpatient evaluations completed: pretrial, incompetent to stand trial, and civil commitment \n \n82% 3,124 1,197 \n \n84% 3,017 1,228 \n \n79% 2,366 \n938 \n \n79% 2,763 \n812 \n \n12 \n \n Program Performance Measures: \nNumber of individuals declared incompetent to stand trial who completed restoration \nMedian length of stay in years of civilly committed ISTS and NGRIs in state hospital on last day of fiscal year \nPercentage of long-term forensic clients who are discharged \nNumber served in community integration home and supervised apartments \nNumber of forensic individuals on conditional release being monitored by DBHDD on June 30 \nPercentage of long-term discharges readmitted to hospital within 180 days of discharge or conditional release \nPercentage of pretrial evaluations completed within 45 days of court order \n \nFY 2019 Actual \n701 \n4.3 \n28% \n159 \n319 \n20% \n27% \n \nFY 2020 Actual \n716 \n3.4 \n21% \n146 \n334 \n12% \n31% \n \nFY 2021 Actual \n432 \n3.4 \n18% \n147 \n315 \n14% \n39% \n \nFY 2022 Actual \n410 \n3.4 \n15% \n133 \n310 \n11% \n28% \n \nAdult Mental Health Services \nNumber of adult mental health consumers served in state facilities \nNumber of adult mental health consumers served in community \nNumber of persons receiving peer services \nPercentage of adult mental health consumers served in state facilities \nPercentage of homeless individuals in adult community mental health services who obtain stable housing while enrolled in services Average response time for Mobile Crisis Response services (in minutes) \nPercentage of people enrolled in supportive employment who are competitively employed Number of adult mental health consumers who received crisis services \nPercentage of Assertive Community Treatment (ACT) clients admitted to psychiatric hospitals \nChild and Adolescent Addictive Diseases Services \nNumber of youth served by Core Services providers \nNumber of youth served in Clubhouse Recovery Support Services \nNumber of youth served in Intensive Residential Treatment (IRT) \nPercentage of youth who experience a reduction in alcohol and/or substance abuse while in treatment Percentage of patients admitted to an IRT program within 30 days of screening \n \n2,132 128,589 \n4,519 2.00% 50.00% \n54 31.00% 20,548 \n9.00% \n \n2,073 127,533 \n4,238 1.60% 48.00% \n66 30.00% 21,295 11.00% \n \n1,813 132,329 \n3,706 1.40% 47.10% \n70 33.90% 22,401 \n4.40% \n \n1,298 116,145 \n3,483 1.10% 45.60% \n83 36.40% 21,873 \n4.60% \n \n318 377 \n97 67% 82% \n \n305 309 \n86 10% 73% \n \n177 234 \n69 44% 93% \n \n115 224 \n53 29% 83% \n \nChild and Adolescent Developmental Disabilities \nPersons served in community-based child and adolescent developmental \ndisabilities programs \n \n4,611 \n \n4,579 \n \n3,008 \n \n3,256 \n \n13 \n \n Program Performance Measures: \nNumber of children and adolescents receiving family support services \nPercentage of first time family support services recipients who were children or adolescents \n \nFY 2019 Actual \n4,402 \n59.71% \n \nFY 2020 Actual \n4,380 \n4.12% \n \nFY 2021 Actual \n2,835 \n5.76% \n \nFY 2022 Actual \n2,732 \n58.80% \n \nChild and Adolescent Forensic Services \nNumber of evaluations completed on juveniles in juvenile or superior court \nNumber of children and adolescent forensic evaluators \nPercentage of juvenile court evaluations completed within 30 days of receipt of the court order Number of juveniles who received competency restoration services from DBHDD \n \n1,614 15 \n30% 97 \n \n1,338 15 \n41% 111 \n \n1,095 15 \n44% 74 \n \n1,363 12 \n18% 114 \n \nChild and Adolescent Mental Health Services \nNumber of youth served by Psychiatric Residential Treatment Facility (PRTF) providers Number of Mental Health Clubhouse Recovery Support Service members \nNumber of youth served in community-based services \nNumber of clients served in crisis service activity \nAverage length of stay at PRTF \n30-day Crisis Stabilization Unit (CSU) readmission rate \nCSU utilization rate \n \n124 1,788 15,016 2,107 \n142 4.4% 92.00% \n \n127 2,021 14,139 2,011 \n109 4.7% 40.00% \n \n89 1,005 11,173 1,814 \n119 6.2% 25.40% \n \n61 1,067 10,553 1,868 \n131 4.8% 87.50% \n \nDepartmental Administration (DBHDD) \nNumber of class hours of training delivered to DBHDD staff \nPercentage of accounts payable-contract payment requests entered into PeopleSoft within 3 business days of the request being submitted to DBHDD accounts payable Number of hours of training delivered to DBHDD service providers \nNumber of provider audits conducted \nNumber of provider audit findings \nNumber of internal audit findings \nAgency turnover rate \n \n142,020 98% \n1,063 562 142 37 29% \n \n142,723 98% 825 642 435 28 29% \n \n118,973 98% 484 528 375 38 34% \n \n128,737 98% 619 480 277 28 37% \n \nDirect Care Support Services \nNumber of face-to-face admission evaluations performed by the state hospitals \n \n4,463 \n \n3,900 \n \n2,885 \n \n1,881 \n \n14 \n \n Program Performance Measures: \nPercentage of admission evaluation referrals to state hospitals that receive a disposition (acceptance or denial) response within 4 hours of a completed referral Percentage of people who present for admission evaluation at a state hospital whose admission was avoided as a result of their being served in a DBHDD hospital 23 hour observation program Number of maintenance work orders submitted \nPercent of maintenance orders completed within 7 days \n \nFY 2019 Actual \n81.94% \n74% \n30,176 \n88.1% \n \nFY 2020 Actual \n79.13% \n70% \n25,886 \n93.0% \n \nFY 2021 Actual \n82.83% \n52.10% \n13,809 \n85.90% \n \nFY 2022 Actual \n90.47% \n56.40% \n13,265 \n87.15% \n \nSubstance Abuse Prevention \nNumber of persons served in community-based prevention programs Percentage of people served by evidence-based programs Percentage of adults 18-24 who report binge drinking in the past month Number of teens served at Prevention Clubhouses Number of teens attending the Georgia Teen Institute Number of persons who called the HODAC Helpline Percentage of provider assistance requests resolved within 30 days Number of businesses with Drugs Don't Work certification \n \n761,425 90% \n16.60% 120 277 N/A 96% \n7,166 \n \n315,510 100% \n22.00% 126 358 N/A 93% \n7,324 \n \n155,255 99% \n23.60% 85 \n312 N/A 98% 7,144 \n \n71,197 94% \n22.60% 86 \n104 N/A 94% 6,885 \n \n15 \n \n Program Performance Measures: \nDepartment of Behavioral Health and Developmental Disabilities: Attached Agencies \nGeorgia Council on Developmental Disabilities \nNumber of people who participated in Council-supported activities \nPercentage of people with developmental disabilities who report increasing their self-advocacy after participation in Council-supported activities Number of policy or statute changes effected \nAnnual student enrollment in Inclusive Post-Secondary Education \nNumber of students involved in Project Search \nNumber of businesses involved in Project Search \nPercentage of family members who report increasing their self-advocacy after participation in Council-supported activities \nSexual Offender Review Board \nNumber of cases completed by each evaluator each month \nNumber of sexual offender cases leveled/completed \nAverage amount of time it takes to complete each case (in hours) \nAverage number of classification letters sent out per year \nPercentage of cases in backlog per year \nAverage amount of cases received per month \nAverage amount of cases voted on per board meeting \n \nFY 2019 Actual \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \n37,813 N/A 3 134 122 22 N/A \n \n40,503 N/A 2 136 135 24 N/A \n \n11,409 N/A 4 128 142 29 N/A \n \n22,263 N/A 3 136 106 27 N/A \n \n21.0 1,282 \n4.0 1,158 \n68% 231 144.0 \n \n20.0 955 4.3 755 75% 161 90.0 \n \n15.0 733 5.8 596 77% 121 50.0 \n \n15.0 903 5.8 511 70% 138 43.0 \n \n16 \n \n Program Performance Measures: \nDepartment of Community Affairs \nBuilding Construction \nNumber of building code clarifications/technical assistance provided to public and private sector customers per consultant \nNumber of building insignias issued \nNumber of State Minimum Standard Codes reviewed, amended, and adopted by the State \n \nFY 2019 Actual \n1,385 5,945 \n8 \n \nFY 2020 Actual \n1,452 7,570 \n11 \n \nFY 2021 Actual \n1,414 11,018 \n8 \n \nFY 2022 Actual \n1,511 8,190 \n6 \n \nCoordinated Planning \nPercentage of local comprehensive plans and similar reviews completed within designated 30-day timeframe Number of plans reviewed \nAverage number of days to review local comprehensive plans \nPlan Implementation Rate: Percentage of local government work program items actually implemented \n \n95.10% 245 28 \n52.20% \n \n93.43% 137 14 \n53.20% \n \n91.26% 183 22 \n53.26% \n \n95.51% 245 19 \n54.01% \n \nDepartmental Administration (DCA) \nNumber of audit findings Number of rental assistance checks mailed out Number of payments processed Percentage of payments processed electronically Average number of days to process payments Employee turnover rate Number of employment recruitments Total value of grants processed Number of IT service requests Percentage of IT service requests closed on time (2 business days or less) \n \n0 \n \n1 \n \n0 \n \n0 \n \n40,134 \n \n32,093 \n \n31,264 \n \n30,687 \n \n121,464 \n \n119,252 \n \n102,501 \n \n133,072 \n \n85.06% \n \n97.07% \n \n86.17% \n \n88.76% \n \n17 \n \n11 \n \n9 \n \n10 \n \n26.32% \n \n13.64% \n \n14.00% \n \n27.27% \n \n84 \n \n63 \n \n106 \n \n159 \n \n$136,426,379 $186,525,798 $131,630,036 $327,958,521 \n \n5,012 \n \n5,693 \n \n6,468 \n \n7,087 \n \n57.00% \n \n67.43% \n \n72.75% \n \n73.80% \n \nFederal Community and Economic Development Programs \nPercentage of member slots filled \nNumber of hours served \nPercentage of earned Education Awards \nNumber of member slots filled \n \n93.48% 424,588 42.00% \n878 \n \n92.56% 532,166 74.23% \n485 \n \n96.77% 295,298 72.30% \n540 \n \n81.50% 440,686 78.50% \n474 \n \n17 \n \n Program Performance Measures: \nNumber of persons who benefit from local government community development activities financed through the state Community Development Block Grant program Percentage of Community Development Block Grant project recipients who are low to moderate income pursuant to the national objective \nAmount of private investment leveraged for Appalachian Regional Commission economic development projects \n \nFY 2019 Actual \n10,914 \n \nFY 2020 Actual \n17,978 \n \n91.59% \n \n91.19% \n \n$84,553,600 $149,109,000 \n \nFY 2021 Actual \n19,721 \n80.51% \n$3,723,410 \n \nFY 2022 Actual \n682,986 \n97.95% \n$4,010,151 \n \nHomeownership Programs \nNumber of people who receive pre-purchase, post purchase, or foreclosure prevention counciling Georgia Dream foreclosure rates \nPercent of Georgia Dream applicants qualifying for loans \nPercent of lending capacity obligated \nMedian household income for Georgia Dream participants \nNumber of families that purchased homes under the Georgia Dream initiative \nTotal amount of loans and assistance issued \nMedian home price purchased by Georgia Dream applicant \n \n10,079 \n \n8,771 \n \n0.34% \n \n0.23% \n \n63.00% \n \n61.00% \n \n48.00% \n \n53.00% \n \n$51,347 \n \n$52,126 \n \n1,808 \n \n1,626 \n \n$245,639,434 $234,502,947 \n \n$142,000 \n \n$150,645 \n \n8,248 \n \n10,995 \n \n0.12% \n \n0.14% \n \nN/A \n \n68.00% \n \n51.00% \n \n52.00% \n \n$52,439 \n \n$54,821 \n \n974 \n \n697 \n \n148,349,940 $130,076,380 \n \n$157,891 \n \n$178,604 \n \nRegional Services \nNumber of Team Georgia resource consultations \nNumber of Georgia Academy for Economic Development sessions held \nInformation distribution/gathering activities for Georgia Housing Search, Project Homeless Count and other programs Number of Planning and Economic Development workshops conducted \nNumber of Planning and Economic Development workshop participants registered Number of Georgia Academy for Economic Development graduates \n \n2,160 50 \n2,106 2 \n75 563 \n \n2,160 29 \n2,106 4 \n137 290 \n \n2,160 5 \n2,160 42 \n800 108 \n \n2,160 17 \n2,160 32 \n1,018 420 \n \nRental Housing Programs \nNumber of housing choice vouchers under contract \nSection Eight management assessment program rating \nNumber of Georgia residents served \nNumber of jobs created (based on National Homebuilders model of 1.5 jobs per unit) Number of Section 8 housing inspections conducted per inspector annually \n \n13,273 100.00% \n17,310 11,289 \nN/A \n \n12,961 100.00% \n25,266 16,478 \nN/A \n \n12.538 100.00% \n23,308 15,201 18,563 \n \n11,767 100.00% \n24,102 16,068 16,786 \n \n18 \n \n Program Performance Measures: \nAverage number of days to get an approval candidate into Section 8 housing \nDollar value of tax credits per affordable housing unit created \n \nFY 2019 Actual \nN/A \nN/A \n \nFY 2020 Actual \nN/A \nN/A \n \nFY 2021 Actual \n60 \n$8,425 \n \nFY 2022 Actual \n60 \n$11,059 \n \nResearch and Surveys \nPercentage of cities and counties meeting all state reporting requirements \nNumber of local governments and authorities to whom technical accounting/financial technical assistance is made available by phone, email, and onsite Number of city/county Report of Local Government Finances Reports Government Management Indicators surveys processed within 10 business days Percent of local governments and authority in compliance with local finance and indebtedness report Number of fiscal notes performed \nNumber of jurisdictions with a hotel/motel tax \nNumber of jurisdictions in compliance in reporting hotel/motel report \nNumber of hotel/motel tax reports reviewed \nNumber of jurisdictions in compliance/Number of jurisdictions with a hotel/motel tax \nSpecial Housing Initiatives \nNumber of individuals served by the state's initiatives \nNumber of grants awarded \nAmount of grants facilitated \nPercentage of grant applicants awarded \nNumber of individuals assisted through the Home Access Initiative \n \n84.91% 732 \n1,174 N/A 3 N/A N/A 280 \n93.20% \n22,160 310 175 \n85.00% 5 \n \n74.70% 897 \n1,297 N/A 0 N/A N/A 281 \n75.80% \n21,529 381 163 \n82.00% 5 \n \n83.30% 861 \n1,368 N/A 1 284 N/A 279 \n93.60% \n \n67.05% 845 \n1,527 N/A 2 294 N/A 285 \n83.00% \n \n21,578 529 448 \n85.00% 5 \n \n16,433 539 371 \n100.00% 3 \n \nState Community Development Programs \nNumber of new Main Street/Better Hometown cities \nNet new jobs created in Georgia Main Street/Better Hometown cities \nCustomer service satisfaction rating \n \n2 3,471 98.00% \n \n0 3,455 98.00% \n \n4 3,764 98.00% \n \n3 3,957 98.00% \n \nState Economic Development Programs \nNumber of jobs created and retained \nTotal value of grants and loans awarded \nDollar amount of private investment leverage per grant/loan dollar \n \n21,077 \n \n84,238 \n \n100,201 \n \n14,870 \n \n$122,419,988 $402,044,532 $444,749,758 $132,622,260 \n \n$146 \n \n$58 \n \n$46 \n \n$43 \n \n19 \n \n Program Performance Measures: \nDepartment of Community Affairs: Attached Agencies \nPayments to OneGeorgia Authority \nNumber of jobs created or retained \nTotal value of grants and loans awarded \nDollar amount of private investment leveraged per grant/loan dollar \n \nFY 2019 Actual \n1,532 $16,480,473 \n$74 \n \nFY 2020 Actual \n4,226 $11,465,882 \n$50 \n \nFY 2021 Actual \n2,871 $15,062,708 \n$30 \n \nFY 2022 Actual \n2,846 $35,453,085 \n$34 \n \n20 \n \n Program Performance Measures: \nDepartment of Community Health \nDepartmental Administration (DCH) \nPercentage of program integrity reviews identified as waste, fraud, and abuse \nBalance in the other post employee benefits fund \nPercentage of employees that received proven initials and annual training in required courses \n \nFY 2019 Actual \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \n40.00% \n \n58.00% \n \n11.00% \n \n28.00% \n \n$2,211,858,814 $2,282,592,514 $2,651,099,672$2,467,196,295.99 \n \n100.00% \n \n100.00% \n \n99.00% \n \n99.00% \n \nGeorgia Board of Dentistry \nNumber of license renewals processed Number of new applications processed Average number of days to process new applications Average number of days to process renewal applications Number of licensed professionals regulated Number of processed complaints Percentage of complaints that were substantiated Average number of days for complaint resolution \n \n30 728 \n21 7 \n14,919 384 N/A 167 \n \n14,013 510 21 7 \n14,469 516 N/A 173 \n \n16 1,006 \n21 7 \n15,356 482 N/A 273 \n \n14,250 1,146 21 7 \n15,084 552 N/A 154 \n \nGeorgia State Board of Pharmacy \nNumber of licensed professionals regulated Number of license renewals processed Number of new applications processed Average number of days to process new applications Average number of days to process renewal applications \n \n41,208 35,309 \n7,656 14 7 \n \n48,783 1,410 7,988 14 7 \n \n45,102 36,636 \n9,505 14 7 \n \n52,438 1,698 \n10,459 14 7 \n \nHealth Care Access and Improvement \nNumber of Georgians served by Department of Community Health's safety net programs and grants \nNumber of health care providers who have attested to adopting, implementing, or upgrading certified Electronic Health Record technology in Georgia \nHealthcare Facility Regulation \nPercentage of applicable health care facility inspection results posted to the website within 30 days of inspection exit \nPercentage of state licensed health care facilities who have survey results posted on the DCH website \n \n23,286 4,592 \n \n19,122 4,584 \n \n20,916 4,584 \n \n21,011 N/A \n \n85% 95% \n \n94% 95% \n \n85% 99% \n \n83% 99% \n \n21 \n \n Program Performance Measures: \nNumber of licenses issued \nNumber of annual inspections, excluding complaint inspections \nNumber of complaints reported \nNumber of complaints that resulted in a site visit \nNumber of exemption letter requests \nNumber of Certificate of Need applications processed \nPercentage of Certificate of Need Applications reviewed within 120 days of file date \n \nFY 2019 Actual \n701 \n3,472 \n15,242 \n3,416 \n135 \n68 \n100% \n \nFY 2020 Actual \n773 \n2,196 \n17,607 \n3,266 \n155 \n51 \n100% \n \nFY 2021 Actual \n1,010 \n1,781 \n19,941 \n3,406 \n28 \n51 \n100% \n \nFY 2022 Actual \n732 \n2,390 \n39,548 \n2,617 \n116 \n46 \n100% \n \nIndigent Care Trust Fund \nPercentage of Georgia hospitals receiving Disproportionate Share Hospital (DSH) payments \nPercentage of Georgia hospitals achieving \"deemed\" status for Disproportionate Share Hospital (DSH) payments \nDSH dollars spent supporting healthcare for medically indigent Georgians \n \n99.00% \n \n95.00% \n \n95.00% \n \n92.00% \n \n20.00% \n \n17.00% \n \n20.00% \n \n19.00% \n \n$339,855,409 $339,632,451 $343,896,797 $389,521,298 \n \nAmount of uncompensated care Georgia hospitals self-report providing to indigent individuals \nPercentage of uncompensated care reimbursed through DSH payments \n \n$1,791,076,967 $1,970,274,455 $2,131,264,018 $2,285,150,317 \n \n19.00% \n \n19.00% \n \n20.00% \n \n22.00% \n \nPercentage of uncompensated care delivered by deemed hospitals \n \n28.00% \n \n25.00% \n \n25.00% \n \n28.00% \n \nAverage percentage of uncompensated care costs covered by DSH dollars for deemed hospitals \n \n45.00% \n \n40.00% \n \n35.00% \n \n37.00% \n \nMedicaid- Aged Blind and Disabled \nNumber of Aged, Blind and Disabled enrollees \nCost per member per month for Aged, Blind, and Disabled enrollees \nNumber of full benefit dual eligibles enrolled \nPercentage of Long Term Care expenditures for Home and Community Based Waiver Services versus institutional expenditures Number of full benefit dual eligibles enrolled per 1,000 members \nNumber of individuals on Independent Care Waiver Program waiting list per 1,000 members between ages 21-64 Number of Aged, Blind, and Disabled enrollees per 1,000 Medicaid members \nCommunity Care Service Program Clients served \nAverage cost per Community Care Service Program client \n \n527,807 $920.50 148,777 \n51.0% 76 0 \n271 9,993 $15,459.00 \n \n531,233 $954.83 149,791 \n47.0% 75 0 \n265 13,639 $14,629.00 \n \n549,445 $909.70 150,122 \n55.0% 67 0 \n247 14,494 $17,609.38 \n \n573,286 $831.07 157,110 \n55.0% 65 0 \n237 16,640 $19,121.61 \n \n22 \n \n Program Performance Measures: \nTotal dollars saved as a result of clients remaining in the community (in millions) \n \nFY 2019 Actual \n$487.00 \n \nFY 2020 Actual \nN/A \n \nFY 2021 Actual \nN/A \n \nFY 2022 Actual \nN/A \n \nMedicaid- Low-Income Medicaid \nNumber of low-income Medicaid enrollees \nLow-income Medicaid members per 1,000 Medicaid members \nCost per member per month for low-income Medicaid enrollees \nNumber of emergency room visits for selected non-emergent care diagnoses per 1,000 members \nNumber of Healthcare Effectiveness Data and Information Set/National Committee for Quality Assurance quality metrics monitored \nPercentage of Healthcare Effectiveness Data and Information Set/National Committee for Quality Assurance quality metrics meeting or exceeding the 50th percentile Percentage of financial expenditure savings generated by the shift from a feefor-service to a managed care structure \nAverage time for provider payment of clean claims by the care management organizations (in days) \nPeachCare \nPercentage of members in Georgia Families receiving recommended immunizations by their 3rd birthday (Medicaid and PeachCare) \nPercentage of members in Georgia Families 12 months to 19 years who had a visit with a primary care physician (Medicaid and PeachCare) \nPercentage of PeachCare eligible children who are enrolled in the program \nPercentage of children ages 3 to 17 that had an outpatient visit with a PCP or OB/GYN and whose weight is classified based on body mass index percentile for age and gender Per member per month cost \n \n1,423,203 729 \n$261.34 389 15 \n66.67% N/A 6.80 \nN/A 82.55% 83.00% 80.30% $182.62 \n \n1,476,596 735 \n$254.49 308 13 \n69.20% N/A 8.40 \nN/A 93.69% 79.70% 80.69% $170.64 \n \n1,419,760 753 \n$259.17 198 15 \n73.00% N/A 7.99 \nN/A 91.66% 82.00% 87.97% $183.19 \n \n1,852,760 764 \n$249.74 208 N/A N/A N/A N/A \nN/A N/A 82.00% N/A $183.16 \n \nState Health Benefit Plan \nAverage expense per member per month \nNumber of active subscribers supporting each retiree subscriber (active to retiree ratio) \nPercentage of SHBP members accessing any preventive care services \nPreventive care expenses per member per month \nPercentage of SHBP members with a common chronic condition (asthma, diabetes, coronary artery disease (CAD)) \nPercentage of SHBP members with a common chronic condition (asthma, diabetes, coronary artery disease (CAD)) who are engaged in the disease state management co-pay waiver program Average per member per month expense for SHBP members with common chronic conditions (asthma, diabetes, coronary artery disease (CAD)) \nPercentage of SHBP members with high dollar claim accumulation (paid over $100,000 in claims in one year) \nPercentage of SHBP members with a high dollar claim accumulation (paid over $100,000 in claims in one year) who are engaged in case management \n23 \n \n$490.59 1.9 \n68.86% $17.09 11.95% 21.53% $1,318.71 0.75% 87.20% \n \n$517.53 2.0 \n65.86% $14.82 10.96% 13.00% $1,415.52 0.80% 91.00% \n \n$597.19 1.96 \n72.45% $17.41 11.38% 18.45% $1,656.36 0.95% 91.19% \n \n$646.87 1.97 \n72.31% $17.55 11.90% 20.05% $1,703.74 1.05% 87.96% \n \n Program Performance Measures: \nDepartment of Community Health: Attached Agencies \nGeorgia Board of Health Care Workforce: Board Administration \nPercentage of payments processed within 10 days of receiving invoice \nNumber of page views of agency website for physician workforce data \nNumber of employers participating in practice opportunity fairs \nNumber of students attending practice opportunity fairs \n \nFY 2019 Actual \n91.67% 47,032 \n79 127 \n \nFY 2020 Actual \n91.67% 42,355 \n59 135 \n \nFY 2021 Actual \n91.67% 64,775 \n30 150 \n \nFY 2022 Actual \n91.67% 82,214 \n0 0 \n \nGeorgia Board of Health Care Workforce: Graduate Medical Education \n \nPercentage of residency program graduates practicing family medicine in \n \n60.00% \n \nGeorgia (data lagged by one fiscal year) \n \nNumber of residents trained through Georgia's Graduate Medical Education programs (filled positions) \n \n2,677 \n \nPercentage of Graduate Medical Education applicants holding a degree from a \n \nN/A \n \nGeorgia medical school \n \nPercentage of residency program graduates practicing in Georgia (all specialties) \n \n37.50% \n \nPercentage of GME residency slots receiving funding from Georgia Board of Physician Workforce \n \n58.00% \n \nPercentage of residents completing the GME exit survey \n \n87.80% \n \n57.14% 2,818 N/A \n34.90% 57.90% 95.80% \n \n52% 2,961 \nN/A 36.7% 61.20% 83.8% \n \nPending 3,095 N/A \nPending 62.70% Pending \n \nGeorgia Board of Health Care Workforce: Mercer School of Medicine Grant \n \nPercentage of graduates entering core specialties (primary care, family \n \n75.00% \n \nmedicine, internal medicine, pediatrics, Ob/Gyn, emergency medicine, or \n \ngeneral surgery) \n \nNumber of medical students enrolled at Mercer University School of Medicine \n \n473 \n \nNumber of students in the first year class \n \n108 \n \nPercentage of graduates practicing in Georgia \n \n59.64% \n \n75.40% 484 112 \n56.91% \n \n84.10% 493 130 \n57.95% \n \n73.80% 504 116 \nPending \n \nGeorgia Board of Health Care Workforce: Morehouse School of Medicine Gran \n \nPercentage of graduates entering core specialties (primary care, family \n \n75.30% \n \nmedicine, internal medicine, pediatrics, Ob/Gyn, emergency medicine, or \n \ngeneral surgery) \n \nNumber of medical students enrolled at Morehouse School of Medicine \n \n406 \n \nNumber of students in the first year class \n \n100 \n \nPercentage of graduates practicing in Georgia \n \n43.00% \n \n79.30% 416 106 \n43.00% \n \n81.00% 434 112 N/A \n \n73.80% 468 125 \nPending \n \nGeorgia Board of Health Care Workforce: Physicians for Rural Areas \n \nNumber of physicians receiving loan repayment \n \n40 \n \n51 \n \n44 \n \n40 \n \nNumber of students receiving scholarships \n \n0 \n \n0 \n \n0 \n \n0 \n \n24 \n \n Program Performance Measures: \nPercentage of qualified applicants receiving loan repayment award \nPercentage of scholarship recipients who default \nPercentage of loan repayment recipients still practicing in rural Georgia \nPercentage of scholarship recipients still practicing in rural Georgia \n \nFY 2019 Actual \n100.00% \n8.00% \n65.63% \n39.09% \n \nFY 2020 Actual \n100.00% \n5.26% \n72.83% \n40.00% \n \nFY 2021 Actual \n100.00% \n6.67% \n72.25% \n39.76% \n \nFY 2022 Actual \n100.00% \nPending \nPending \nPending \n \nGeorgia Board of Health Care Workforce: Undergraduate Medical Education \n \nPercentage of UME graduates entering primary care/core specialty residency \n \n73.20% \n \nfrom Emory Medical School \n \nNumber of Georgia residents enrolled in Emory Medical School \n \n180 \n \nNumber of Georgia residents enrolled in Mercer Medical School \n \n473 \n \nPercentage of UME graduates entering primary care/core specialty residency from Mercer Medical School \nNumber of Georgia residents enrolled in Morehouse School of Medicine \n \n75.00% 256 \n \nPercentage of UME graduates entering primary care/core specialty residency from Morehouse School of Medicine \nAverage amount of UME funds per Georgia resident attending medical school at Emory Medical School \nAverage amount of UME funds per Georgia resident attending medical school at Mercer Medical School \nAverage amount of UME funds per Georgia resident attending medical school at Morehouse School of Medicine \nPercentage of Emory Medical School UME graduates entering residency in Georgia \nPercentage of Mercer Medical School UME graduates entering residency in Georgia \nPercentage of Morehouse School of Medicine UME graduates entering residency in Georgia \n \n75.30% $3,994.86 $2,825.23 $2,386.31 \n26.80% 35.20% 39.70% \n \nGeorgia Composite Medical Board \nNumber of initial licensure applications processed Number of licensure applications renewals processed Number of complaints received Number of investigations Percentage of licenses issued or denied within 90 days of application Number of disciplinary actions taken against licensed professionals Average investigator caseload \n \n4,343 24,764 \n2,619 1,152 \n86% 128 \n24 \n \n70.50% 170 484 \n75.40% 246 \n79.30% $4,229.85 $2,761.02 $2,483.31 \n25.20% 41.20% 40.20% \n5,089 25,070 \n1,664 341 89% 57 41 \n \n63.90% 155 493 \n84.10% 260 \n81.00% $4,639.14 $2,710.58 $2,349.57 \n24.60% 38.90% 30.40% \n6,729 24,477 \n1,657 420 90% 79 36 \n \n58.40% 155 504 \n73.80% 290 \n73.80% $4639.14 $2651.42 $2106.51 \n19.50% 42.10% 39.30% \n6,948 26,861 \n2,074 335 75% 142 79 \n \n25 \n \n Program Performance Measures: \nAPRN Protocols Reviewed and Processed \nEmergency Practice Permits issued due to COVID-19 \nGeorgia Drugs and Narcotics Agency \nNumber of inspections conducted for the Board of Pharmacy for all of its registrants who purchase, distribute, dispense, and sell pharmaceuticals Number of investigations of complaints of Board registrants \nNumber of all other investigations \n \nFY 2019 Actual \nN/A \nN/A \n \nFY 2020 Actual \n3,310 \n920 \n \nFY 2021 Actual \n3,209 \n1,452 \n \nFY 2022 Actual \n3,215 \n1,484 \n \n2,128 282 97 \n \n2,472 335 91 \n \n2,621 265 149 \n \n2,573 301 226 \n \n26 \n \n Program Performance Measures: \nDepartment of Corrections \nCounty Jail Subsidy \nAverage number of days in county jail attributed to lack of state prison bed space \nNumber of incomplete sentencing packets returned to counties for completion \nNumber of prisoner sentencing packets processed \nAverage Physical Prison Bed Occupancy Rate \nAverage number of inmates in county jails pre-adjudication \n \nFY 2019 Actual \n7.0 3,367 29,491 97.10% 24,201 \n \nFY 2020 Actual \n16.0 2,947 24,979 88.40% 23,323 \n \nFY 2021 Actual \n14 2,265 17,181 81.80% 31,900 \n \nFY 2022 Actual \n0 3,369 23,786 90.10% 25,493 \n \nDepartmental Administration (DOC) \nNumber of payments processed \nPercentage of payments made electronically \nNumber of audit findings \nAgency turnover rate \n \n83,542 91.87% \n0 31.01% \n \n62,262 92.57% \n0 32.40% \n \n56,428 92.16% \n0 37.22% \n \n60,810 91.96% \nN/A 33.72% \n \nDetention Centers \nOccupancy rate Three-year felony reconviction rate Number of GED diplomas received while in a detention center Number of Parole Revocations sentenced to a Detention Center Number of Probation Revocations sentenced to a Detention Center Number of Detainees sentenced to Diversion Centers (RSAT) Total number of individual detainees sent to a Detention Center Average length of stay at a Detention Center in days \n \n93.30% 28.90% \n206 149 2,891 3,297 7,328 84.0 \n \n79.30% 28.50% \n289 157 2,441 2,936 5,572 89.0 \n \n35.70% 26.60% \n128 135 1,658 2,672 3,141 77.0 \n \n49.90% 25.00% \n178 167 1,798 2,886 4,088 79.0 \n \nFood and Farm Operations \nCost per day per offender (food only) \nPercentage of annual food requirement produced through farm \nTotal revenue from food and commodities produced \nSavings across state agencies from commodities produced vs. purchased \n \n$1.43 \n \n$1.61 \n \n$1.67 \n \n$1.85 \n \n41.00% \n \n43.20% \n \n42.20% \n \n39.10% \n \n$6,897,604.43 $6,283,448.04 $6,167,433.89 $7,357,604.24 \n \n$5.934,549.36 $5,933,064.80 $4,703,844.97 $5,550,310.31 \n \n27 \n \n Program Performance Measures: \nProfit from sales used to offset GDC food service costs \nNumber of medical meals served to offenders \nNumber of offenders requiring special diets \n \nFY 2019 Actual \n$2,560,962.55 \n \nFY 2020 Actual \n$3,543,071.65 \n \nFY 2021 Actual \n$3,805,832.91 \n \nFY 2022 Actual \n$5,434,020.56 \n \n3,923,504 \n \n4,335,840 \n \n5,226,905 \n \n5,245,878 \n \n11893 \n \n10,801 \n \n12,990 \n \n15,487 \n \nHealth \nTotal daily health cost per inmate, including physical health, mental health, dental care Daily cost per inmate for physical health care \nDaily cost per inmate for dental care \nDaily cost per inmate for mental health care \nNumber of telemedicine treatment/consultation hours \nTotal cost of health service providers \nCost of medications \nNumber of physical health care encounters \nMedicaid claims paid \nPercentage of inmates on a mental health caseload \n \n$12.17 \n \n$12.25 \n \n$15.26 \n \n$15.59 \n \n$10.40 \n \n$9.91 \n \n$12.63 \n \n$13.09 \n \n$0.49 \n \n$0.61 \n \n$0.61 \n \n$0.70 \n \n$7.35 \n \n$9.50 \n \n$9.81 \n \n$8.58 \n \n3,326.0 \n \n3,326.0 \n \n3,148.0 \n \n5,217.0 \n \n$57,384,387.00 $57,580,097.00 $57,614,021.00 $103,541,175.00 \n \n$41,801,123.00 $41,215,977.00 $31,487,495.00 $37,786,696.00 \n \n7,050,463 \n \n6,367,737 \n \n4,848,214 \n \n927,540 \n \n148 \n \n380 \n \n297 \n \n206 \n \n20.00% \n \n23.00% \n \n22.00% \n \n23.00% \n \nOffender Management \nOccupancy rate (prisons and all centers) \n \n95.80% \n \n85.70% \n \n80.50% \n \n88.10% \n \nNumber of admissions \n \n18,144 \n \n15,300 \n \n10,575 \n \n15,168 \n \nNumber of releases \n \n17,987 \n \n19,119 \n \n15,368 \n \n13,387 \n \nNumber of transfers \n \n57,009 \n \n47,119 \n \n28,968 \n \n48,826 \n \nNumber of sentence packets processed \n \n29,115 \n \n25,487 \n \n17,067 \n \n23,729 \n \nNumber of records requests processed \n \n3,816 \n \n5,309 \n \n6,125 \n \n6,097 \n \nNumber of inmates in GDC custody who have detainers before released \n \n14,894 \n \n15,301 \n \n13,153 \n \n14,328 \n \nAverage number of days to process inmates into GDC custody from county jails \n \n7 \n \n4 \n \n4 \n \n7 \n \nTotal expenditures for County Prison Subsidy \n \n$34,263,820.00 $38,142,413.00 $32,734,664.71 $32,725,353.55 \n \n28 \n \n Program Performance Measures: Private Prisons \nOccupancy rate \nThree-year felony reconviction rate \nNumber of GED diplomas received in private prisons \nNumber of contracted private prison beds as a percentage of all inmate beds \nAverage daily cost per inmate \nState Prisons \nPhysical utilization rate \nThree-year felony re-conviction rate \nNumber of GED diplomas received \nNumber of vocational and on-the-job training certificates earned \nGeneral population bed utilization rate \nNumber of inmates enrolled in GED programs \nNumber of inmates enrolled in vocational training and on-the-job training certificate programs Number of vocational and on-the-job training certificate programs offered across all state prison facilities Number of charter high school diplomas earned \nNumber of inmates enrolled in charter high school programs \n \nFY 2019 Actual \n98.20% 30.10% \n348 16.14% $50.98 \n \nFY 2020 Actual \n97.90% 30.90% \n216 16.15% $51.25 \n \nFY 2021 Actual \n84.00% 25.80% \n106 16.08% \nN/A \n \nFY 2022 Actual \n89.30% 26.00% \n190 16.70% \nN/A \n \n94.50% 28.90% \n1,883 12,272 97.55% \n9,924 14,579 \n239 87 \n239 \n \n88.70% 30.00% \n1,103 14,283 89.50% \n8,218 14,174 \n379 17 \n233 \n \n83.20% 26.8% 766 15,745 \n83.00% 5,578 \n12,845 633 42 214 \n \n89.00% 24.6% 930 17,664 \n89.70% 9,436 \n13,952 776 49 239 \n \nTransition Centers \nPercentage of offenders who successfully completed Transition Centers (TC) programming Occupancy rate \nThree-year felony reconviction rate \nNumber of transition center beds as a percentage of all inmate beds \nRoom and board fees collected \nEmployment rate for TC offenders statewide \nPercentage of vacant security positions \n \n79.61% \n \n86.88% \n \n79.46% \n \n81.20% \n \n98.20% \n \n64.30% \n \n83.17% \n \n97.00% \n \n19.60% \n \n19.80% \n \n16.40% \n \n14.70% \n \n5.24% \n \n4.89% \n \n4.70% \n \n4.70% \n \n$6,781,444.86 $7,043,266.72 $4,965,382.16 $5,837,645.44 \n \n95.00% \n \n93.00% \n \n98.88% \n \n92.50% \n \n12.61% \n \n10.14% \n \n15.27% \n \n17.75% \n \n29 \n \n Program Performance Measures: \nDepartment of Community Supervision \nDepartmental Administration (DCS) \nPercentage of electronic payments by ACH \nNumber of audit findings \nAgency turnover rate \nPercentage of transactions processed on behalf of attached Agency \nNumber of open records requests fulfilled \nNumber of IT service requests \n \nFY 2019 Actual \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \n83.05% N/A \n13.84% 2.43% 604 12,686 \n \n74.09% N/A \n13.37% 2.52% 675 8,873 \n \n69.63% N/A \n12.99% 2.11% 660 9,105 \n \n76.00% N/A \n17.00% 2.00% 518 6,813 \n \nField Services \nNumber of offenders under active supervision (cumulative) \nDaily cost of supervision per offender \nPercentage of employable offenders who are employed \nPercentage of offenders complying with court/Parole Board ordered community service Percentage of offenders complying with court/Parole Board ordered financial obligations Percentage of individuals successfully completing community supervision \nPercentage of offenders revoked to prison \nPercentage of offenders returned to prison for committing a new felony within three years Percentage of offenders identified with criminogenic needs referred to treatments Percentage of offenders identified with criminogenic needs completing treatments Percentage of participants that complete Day Reporting Center programming \nPercentage of offenders that successfully complete Aftercare Services \nAverage caseload per community supervision officer \nPercentage of required contacts made in the community \nPercentage of new Community Supervision Officer candidates successfully completing the Basic Community Supervision Officer Training course Number of compliance audits completed on Reentry Partnership Housing (RPH) and THOR \n \n221,434 $2.10 \n50.00% N/A N/A N/A N/A N/A N/A N/A \n36.00% 60.00% \n109 N/A 86.00% \n28 \n \n256,398 $2.04 \n56.00% N/A N/A N/A N/A N/A N/A N/A \n38.00% 58.00% \n93 N/A 62.00% \n53 \n \n245,387 $2.05 \n43.00% N/A N/A N/A N/A N/A N/A N/A \n26.00% N/A 132 N/A \n77.00% 62 \n \n239,036 $2.22 \n45.00% N/A N/A N/A N/A N/A N/A N/A \n34.00% 64.00% \n148 N/A 71.00% 117 \n \n30 \n \n Program Performance Measures: Misdemeanor Probation \nNumber of audits completed on misdemeanor probation providers \nNumber of on-site visits with misdemeanor probation providers \nNumber of misdemeanor probation contracts reviewed \nNumber of trainings provided to misdemeanor probation providers \nGovernor's Office of Transition, Support, and Reentry \nPercentage of identified inmates placed into Georgia's Prisoner Re-Entry Initiative (GA PRI) program prior to release Number of supervisees discharged from GA-PRI for non-completion violation of probation or parole Number of re-entry contacts made with community resources \nNumber of inmates identified for Georgia's Prisoner Reentry Initiative \nPrison In-Reach Specialist average annual caseload \nTotal number of Housing Referrals (to include Community, THOR, RPH) \nPercentage of identified supervisees receiving Reentry Services \nNumber of reentry referrals made for individuals under supervision and residing in a Reentry Circuit/Site Total Number of reentry Community Resource Providers \nCommunity Coordinator total interactions with individuals under supervision \n \nFY 2019 Actual \n55 59 \n66 \n20 \n \nFY 2020 Actual \n33 16 \n44 \n66 \n \nFY 2021 Actual \n29 1 \n104 \n179 \n \nFY 2022 Actual \n33 0 \n50 \n154 \n \n73.00% 769 \n20,992 22,626 \n289 N/A N/A N/A N/A N/A \n \nN/A N/A 11,949 6,620 N/A N/A N/A N/A N/A N/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \n713 \n \nN/A \n \n65% \n \nN/A \n \n6,652 \n \nN/A \n \n2,526 \n \nN/A \n \n8,839 \n \n31 \n \n Program Performance Measures: \nDepartment of Community Supervision: Attached Agencies \nGeorgia Commission on Family Violence \nNumber of Family Violence Intervention Programs certified in Georgia \nNumber of site visits with Family Violence Intervention Programs \nNumber of individuals trained on family violence awareness \nNumber of active family violence task forces \nNumber of family violence task forces receiving technical assistance \n \nFY 2019 Actual \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \n110 17 \n3,153 48 48 \n \n120 20 \n2,104 49 49 \n \n95 30 2,229 49 49 \n \n89 32 1,630 49 49 \n \n32 \n \n Program Performance Measures: \nDepartment of Defense \nDepartmental Administration (DOD) \nNumber of Audit Findings \nNumber of payments processed \nPercentage of payments made electronically \nVoucher lines entered \nAgency turnover rate \nTotal GADOD economic impact \n \nFY 2019 Actual \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \n0 11,255 75.00% 76,505 43.00% $971M \n \n0 10,394 75.00% 70,836 41.00% $962M \n \n0 9,407 74.00% 59,883 41.00% $1.385B \n \n0 9,082 73.00% 57,845 38.00% $1.059B \n \nMilitary Readiness \nSuccessful responses by GADoD to GEMA's requests for assistance \nTotal State Defense Force volunteer mandays for state and community support missions Average number of ARNG Guardsmen trained per Readiness Centers \nValue of GaARNG major sustainment, restoration and modernization projects. \nTotal average number of Deployment Eligible Guardsmen \nARNG Billeting Units: number of paid nights \nFederal dollars received per state dollar invested \nNumber of mandays due to personnel activations in State Active Duty by Army and Air National Guard requested by GEMA Total number of Guardsmen mobilized in Title 10 Status (CONUS and OCONUS) Number of ARNG Site Improvements \nCounter Drug cost savings due to support to Law Enforcement agencies \n \n100% 1,055 \n186 N/A 10,576 79,179 $39.00 7,075 2,704 \n6 $181,594 \n \n100% 7,829 \n191 N/A 11,236 50,298 $48.00 10,976 913 \n2 $99,907 \n \n100% 3,302 \n189 N/A 11,537 49,164 $30.00 9,208 882 \n1 $226,552 \n \n100% 1,256 \n187 $25,764,887 \n11,510 52,886 $56.00 \n6,077 1,075 \n7 $140,000 \n \nYouth Educational Services \nNumber of at-risk youth graduating from the Youth Challenge Academy \nPercentage of Youth Challenge Academy graduates that earn their academic credentials through either General Education Diploma or High School Diploma Percentage of Youth Challenge Cadets that meet Department of Defense standard for success six months after graduation Average State cost per cadet \nNumber of Job Challenge Academy Graduates \n \n919 37% 70% $5,172 N/A \n \n804 31% 78% $5,239 125 \n \n274 59.5% \n74% $13,075 \n25 \n \n300 41.9% \n75% $10,764 \n71 \n \n33 \n \n Program Performance Measures: \nPercentage of Job Challenge Academy graduates placed with an employer \nPercentage of Job Challenge Academy graduates placed in a job related to their vocational training Number of Job Challenge Academy graduates entering military service \n \nFY 2019 Actual \nN/A \nN/A \nN/A \n \nFY 2020 Actual \n31.60% \n16% \n9 \n \nFY 2021 Actual \n63.3% \n32.8% \n3 \n \nFY 2022 Actual \n67.5% \n39.5% \n1 \n \n34 \n \n Program Performance Measures: \nDepartment of Driver Services \nDepartmental Administration (DDS) \nNumber of super speeder citations paid Super speeder citations paid percentage rate Super speeder revenue collected Average number of days to process payments to vendors Percentage of payments made electronically to vendors Total number of continuing education units awarded Full Time Agency Turnover Training modules completed Full Time Driver Examiner 1 turnover rate Full Time Driver Examiner 2 turnover rate Full Time manager turnover rate Full Time assistant manager turnover rate Part time examiner turnover rate Average number of days to process endorsement applications Number of drivers license fraud investigations Percentage of permanent documents mailed to customers within 14 days (Target 98%) Percentage of permanent documents mailed to customers within 14 days through Online services processing Number of traditional calls answered by non traditional channels Number of Payments processed online Percentage of Contact Center customer calls abandoned Percentage of fraud investigations determined to be unfounded Percentage of fraud investigations that resulted in actual fraud \nLicense Issuance \nNumber of Real ID cards issued \n \nFY 2019 Actual \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \n76,359 77.60% $16,412,637 \n28 56.00% \n1,220 22.00% \n7,786 39.00% 20.00% 17.00% 30.00% 89.00% \n6.2 782 97.27% 99.40% 17,712 741,464 14.39% 7.59% 92.41% \n \n75,070 69.50% $16,111,750 \n22 64.00% \n988 18.00% 13,261 44.00% 27.00% 19.00% 18.00% 101.00% \n13.7 1,014 98.08% 98.51% 17,469 1,188,671 13.24% 9.78% 90.22% \n \n54,340 67.00% $13,585,000 \n22 50.00% \n678 28.00% 73,430 66.00% 46.00% 31.00% 47.00% 148.00% \n20 734 82.91% 86.40% 502,968 1,065,109 31.63% 7.57% 92.43% \n \n68,527 67.90% $15,139,583 \n23 41.00% \n146 42.00% 22,765 73.00% 46.00% 14.00% 26.00% 41.00% \n36 499 97.78% 98.28% 325,786 625,753 40.39% 5.15% 94.85% \n \n2,927,937 \n \n2,249,991 \n \n2,686,449 \n \n2,241,370 \n \n35 \n \n Program Performance Measures: \nPercentage of individuals enrolled in Real ID \nTotal number of License, Commercial Driver's License, Motor Cycle License or Identification Card renewals requested Number of CDL medical certifications completed \nNumber of valid CDL drivers \nNumber of Motorcycle licenses issued \nReduction in issuance process time due to motorcycle safety class participation (in hours) Number of students enrolled in motorcycle safety program classes \nTotal number of commercial drivers license exams monitored \nNumber of online transactions processed \nNumber of online accounts opened \nNumber of drivers seeking chauffeur/for hire endorsements \nNumber of Customer Service Center customers served \nPercentage of Customer Service Center customers served within 30 minutes or less (Target: 95%) Number of customer calls to the Contact Center \nPercentage of customer calls to the Contact Center answered within 3 minutes or less (Target: 85%) Number of citations processed by Records Management \nPercentage of citations processed by Records Management within 10 days \nPercentage of fraud investigations completed within 60 days (Target: 70%) \nAverage age of active cases (in days) \nTotal number of out-of-state commercial citations processed by Records Management outside of CDLIS (Target 10 days) \nRegulatory Compliance \nPercentage of regulated programs in compliance \nAverage number of days for Regulatory Compliance programs that are out of compliance to become compliant Total number of driver safety programs regulated, e.g. driver training, DUI schools Number of certification applications for regulated programs \n \nFY 2019 Actual \n95.90% 1,478,547 \n159,912 353,846 126,918 \n3,201 7,012 \n605 826,338 470,426 \n719 3,556,677 \n95.38% 1,407,923 \n69.45% 171,851 99.00% 68.58% \nN/A N/A \n \nFY 2020 Actual \n98.19% \n \nFY 2021 Actual \n99.13% \n \nFY 2022 Actual \n99.47% \n \n996,427 \n \n954,321 \n \n578,290 \n \n143,140 \n \n152,791 \n \n178,301 \n \n363,390 \n \n373,005 \n \n389,382 \n \n98,963 \n \n128,485 \n \n115,044 \n \n2,891 \n \n4,210 \n \n3,955 \n \n6,156 \n \n9,178 \n \n9,446 \n \n414 \n \n362 \n \n148 \n \n907,230 \n \n1,138,108 \n \n859,155 \n \n545,453 \n \n1,225,828 \n \n965,627 \n \n428 \n \n793 \n \n949 \n \n2,549,680 \n \n2,679,638 \n \n2,348,503 \n \n97.16% \n \n93.71% \n \n93.48% \n \n1,441,573 \n \n2,351,328 \n \n2,151,137 \n \n67.58% \n \n29.61% \n \n45.28% \n \n183,196 Not reported for Not reported for \n \nFY 2021. \n \nFY 2022. \n \n63.00% \n \n98.00% \n \n100.00% \n \n76.03% Not reported for Not reported for \n \nFY 2021. \n \nFY 2022. \n \nN/A \n \n16.25 \n \n15.50 \n \nN/A \n \n7,179 \n \n2,370 \n \n94.00% 7.0 897 \n2,154 \n \n93.00% 12.4 889 \n1,870 \n \n92.00% 32.0 867 \n1,790 \n \n96.00% 12.0 876 \n2,231 \n \n36 \n \n Program Performance Measures: \nNumber of audit findings \nNumber of students enrolled in Online Alcohol and Drug Awareness Programs (EADAP) \nTotal number of in-state commercial citations processed by Records Management outside of GECPS (Target 10 days) \n \nFY 2019 Actual \n190 \n25,624 \nN/A \n \nFY 2020 Actual \n166 \n29,499 \nN/A \n \nFY 2021 Actual \n198 \n46,522 \n126 \n \nFY 2022 Actual \n71 \n50,582 \n114 \n \n37 \n \n Program Performance Measures: \nBright from the Start: Georgia Department of Early Care and Learning \nChild Care Services \nAverage days to respond to category one serious complaints \nPercentage of licensed child care learning centers, group day care homes, and family day care homes that are compliant with licensing rules \nNumber of licensing, monitoring, technical assistance, and complaint investigation visits to child care learning centers, group day care homes, and family day care homes in order to increase compliance and raise quality Number of audit findings \nPercentage of weekly Child Care Subsidy Payments processed electronically \nPercentage of providers receiving complaints regarding serious incidents requiring medical attention or missing child incidents (Category 1 and 2) \nPercentage of early care and education programs that have been in deficient licensing status within the last 12 months \n \nFY 2019 Actual \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \n1 99% 14,525 \n0 100% \n9% 1% \n \n1 99% 9,237 \n0 100% \n2% 0.45% \n \n1 99% 9,083 \n0 100% 0.03% 0.58% \n \n1 99% 10,063 \n0 100% 10.14% 0.97% \n \nNutrition Services \nNumber of feeding sites for both the Child and Adult Care Food Program and Summer Food Service Program Number of meals served by providers in the Child and Adult Care Food Program and the Summer Food Service Program Percentage of accurately submitted monthly claims reimbursed within 10 days of receipt Number of program provider trainings provided on healthier menu options \nNumber of counties participating in the Child and Adult Care Food Program \nNumber of counties participating in the Summer Food Service Program \n \n7,296 84,745,720 \n98% 9 \n156 158 \n \n4,597 74,123,701 \n97% 7 \n154 158 \n \n4,379 67,929,527 \n99% 18 \n154 159 \n \n4,402 70,199,229 \n99% 15 \n156 157 \n \nPre-Kindergarten Program \nGeorgia Pre-Kindergarten program enrollment \nNumber of children on Pre-Kindergarten waiting list \nPercentage of classrooms implementing Work Sampling System (WSS) online in order to monitor and report student progress \nPercentage of children rated as \"in process\" or \"proficient\" on at least 80% of the WSS Language and Literacy Indicators \nPercentage of children rated as \"in process\" or \"proficient\" on at least 80% of the WSS Mathematics indicators \nPercentage of new Pre-Kindergarten teachers who attended both days of New Pre-K Teacher Institute who scored at 80% or above on all proficiency quizzes \nPercentage of Pre-Kindergarten Lead Teachers who are retained in the PreKindergarten program \n \n80,493 4,630 100% 96% 94% 98% \n81.00% \n \n80,328 4,303 100% N/A N/A 100% \n81.50% \n \n66,554 2,643 100% N/A N/A 100% \n84.55% \n \n73,177 2,592 100% \n97.84% 97.74% \n100% 79.09% \n \n38 \n \n Program Performance Measures: Quality Initiatives \nNumber of compliant licensed early care and education programs that participate in the Quality Rating and Improvement System \nPercentage of compliant licensed early care and education programs that participate in the Quality Rating and Improvement System \nNumber of unique early learning professionals in the INCENTIVES Program \nPercentage of early learning and education programs that have improved their level of quality in the Quality Rating and Improvement System \nPercentage of INCENTIVES Program participants who increased their education level from the initial credential/degree earned \nPercentage of Quality Rating and Improvement System rated early care and education programs in the top two tiers (2- or 3-star rating) \nPercentage of children who receive Childcare and Parent Services (CAPS) eligible subsidies who are served in Quality Rated programs \nNumber of unique early learning professionals in the SCHOLARSHIPS program \nNumber of referrals offered to families by the Statewide Parental Referral System \nNumber of children served in the Rising Pre-Kindergarten and Rising Kindergarten Summer Transition Programs \nNumber of submitted Quality Rated portfolios supported by the Child Care Resource and Referral System for participation in the Quality Rating and Improvement System Percentage of DECAL Scholars remaining in classroom for at least five years \nPercentage of DECAL Scholars who are teaching in Quality Rated classrooms \n \nFY 2019 Actual \n3,351 75% \n1,174 58% 5% 70% 62% \n1,039 43,560 \n3,420 941 24% 73% \n \nFY 2020 Actual \n3,540 79% \n1,199 42% 5% 71% 76% \n1,724 33,780 \n2,708 974 19% 70% \n \nFY 2021 Actual \n3,556 81% \n1,353 N/A 3% 61% 88% 908 \n23,850 4,299 949 24% 73% \n \nFY 2022 Actual \n3,565 82% 934 46% \n7.39% 57% 93% 658 \n26,960 3,997 1,149 41% 80% \n \n39 \n \n Program Performance Measures: \nDepartment of Economic Development \nDepartmental Administration (DEcD) \nNumber of audit findings Number of days from requisition to purchase order dispatch Number of payments processed Percentage of payments processed electronically Average number of days to process payments Agency turnover rate \nFilm, Video, and Music \nDirect Capital investment (in millions) Projects initiated Work days created by film and television production Leads scouted resulting into initiated project Value of tax credits certified \nGeorgia Council for the Arts \nNumber of Georgia Council for the Arts grant awards Number of counties served by GCA \nGeorgia Council for the Arts - Special Project \nNumber of grant awards \nGlobal Commerce \nNumber of jobs created Direct capital investment (millions) Number of active projects initiated Number of companies assisted Active projects resulting in retention, relocation or expansion \n \nFY 2019 Actual \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \n0 3 4,509 71 4 20.9 \n \n0 3 3,479 68 4 17.3 \n \n0 3 2,363 63 4 14.2 \n \nN/A 3 \n3,091 74 4 \n18.4 \n \n$2,900 \n \n$2,200 \n \n$4,020 \n \n$4,400 \n \n399 \n \n234 \n \n366 \n \n412 \n \n2,035,056 \n \n1,200,000 \n \n2,164,000 \n \n9,477,632 \n \n38 \n \n40 \n \n50 \n \n100 \n \n$859,812,794 $649,000,000 $1,204,000,000 $1,312,500,000 \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \n130 \n \n152 \n \n137 \n \n142 \n \n214 \n \n218 \n \n288 \n \n340 \n \n28,960 $7,489 \n749 973 \n44 \n \n24,133 $7,431 \n730 746 \n48 \n \n33,439 $10,791 \n873 1,064 \n43 \n \n51,132 $21,280 \n928 1,153 \n39 \n \n40 \n \n Program Performance Measures: International Relations and Trade \nKey clients (statewide) Trade Successes \nRural Development \nRegions where community meeting were attended. There are a total of 12 regions. Community Visits Companies visited \nSmall and Minority Business Development \nNumber of companies served Number of community visits Number of Resource Awareness recipients Outreach Recipients COVID-19 PPP Webinar registrants served \nTourism \nTourism expenditures (in billions per calendar year) Visitors to the Visitor Information Center Annual Visitation(in millions per calendar year) Website Sessions Impressions Jobs Supported (per calendar year) State and Local Tax Revenues Generated(in billions per calendar year) \n \nFY 2019 Actual \n2,081 \n241 \n \nFY 2020 Actual \n2,743 \n296 \n \nFY 2021 Actual \n1,321 \n204 \n \nFY 2022 Actual \n2,252 \n260 \n \n10 \n \n6 \n \n99 \n \n25 \n \n52 \n \n34 \n \n4 \n \n12 \n \n1 \n \n94 \n \n4 \n \n57 \n \n454 34 \n1,215 NA NA \n \nN/A N/A N/A 300 8,700 \n \n211 255 1,117 N/A N/A \n \n232 267 1,332 N/A N/A \n \n$36.92 13,428,121 \n147.6 5,840,794 546,754,642 \n501,649 $4.12 \n \n$37.83 9,893,618 \n152.3 7,034,986 189,563,446 \n506,490 $4.29 \n \n$24.52 N/A \n152.2 11,184,387 \nN/A 410,198 \n$2.82 \n \n$34.31 N/A \n159.6 11,614,949 \nN/A 422,628 \n$4.24 \n \n41 \n \n Program Performance Measures: \nDepartment of Education \nAgricultural Education \nGrades 6-12 student enrollment in Extended Day/Year programs \nNumber of schools providing Extended Day/Year programs \nPercentage of agriculture teachers meeting all required Extended Day/Year program standards Average number of monthly Extended Day contact hours reported \nAverage number of Extended Year contact hours reported \nPercentage of performance standards met on the Area Teacher program work evaluation Percentage of classroom agriculture teachers meeting all required program standards Average number of monthly Area Teacher contact hours reported \nNumber of teachers trained by Agriculture Area Teachers \nPercentage of performance standards met on the Young Farmer Teacher program work evaluation Young Farmer participants per instructor \nAverage number of contact hours reported by the Young Farmer teacher monthly report Enrollment in program events and activities at FFA Youth Camp facilities \nNumber of FFA events held at Camp John Hope and the Georgia FFA-FCCLA Center \nBusiness and Finance Administration \nAgency turnover rate \nNumber of audit findings \nNumber of payments processed \nPercentage of payments processed electronically \nNumber of open records requests \n \nFY 2019 Actual \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \n43,559 329 98% 41 355 \n100% 97% 57 467 96% 194 37 \n8,426 71 \n \n73,674 344 98% 42 357 \n100% 98% 55 472 96% 192 35 \n4,441 30 \n \n77,359 361 96 27 254 \n100% 96% 180 504 \n100% 157 121 \n3,820 82 \n \n84,777 367 96% 33 293 \n100% 96% 180 552 \n100% 208 130 \n8,478 109 \n \n10.9% 0 \n148,365 82.0% 141 \n \n12.1% 0 \n149,593 82.0% 230 \n \n11.5% 0 \n164,421 80.0% 222 \n \n11.9% 0 \n144,358 82.0% 201 \n \nCentral Office \nState Central Office cost per FTE (i.e., student) \n \n$2.58 \n \n$2.38 \n \n$2.36 \n \n$2.91 \n \nCharter Schools \nNumber of charter schools \n \n110 \n \n116 \n \n115 \n \n96 \n \n42 \n \n Program Performance Measures: \nNumber of charter school petitions reviewed by the Georgia Department of Education Number of charter schools authorized \nPercentage of charter school requests for renewal approved \nNumber of students enrolled in charter schools \nCharter school student graduation rate \nNumber of charter system petitions reviewed by the Georgia Department of Education Number of approved charter systems operating \nNumber of planning grants awarded \nNumber of contact hours reported by planning consultants \nNumber of facilities grants awarded \nAverage value of facilities grants awarded \nNumber of Federal Charter School Program grants awarded \nCommunities in Schools \nNumber of at-risk students receiving intensive services \nDropout rate for students served by Communities In Schools \nGraduation rate for students served by Communities In Schools \nPercentage of school districts with campuses participating in Communities In Schools Average amount of state funds spent per student served \nTotal dollars leveraged \nCurriculum Development \nNumber of resources developed to support implementation of curricular standards (resources include standards, framework components, videos, and remediation support) Average cost to develop a resource \nNumber of unique visits to GeorgiaStandards.org \nNumber of teachers attending curriculum and instruction training sessions \nNumber of industry specific language training courses developed \n \nFY 2019 Actual \n27 25 100.0% 74,669 N/A 17 45 \n3 28,156 \n16 $87,500 \n7 \n \nFY 2020 Actual \n40 29 100.0% 77,318 N/A \n7 48 \n3 28,870 \n80 $40,476 \n12 \n \nFY 2021 Actual \n8 27 100.0% 84,291 N/A 14 48 \n3 19,817 \n87 $39,034 \n64 \n \nFY 2022 Actual \n8 27 100.0% 67,757 N/A \n7 48 \n0 3,348 \n86 $50,528 \n17 \n \n8,629 4.6% 93.2% 24.4% $142.32 $7,171,632 \n \n7,146 3.7% 95.5% 21.1% $191.85 $11,413,222 \n \n4,637 3.8% 92.3% 20.1% $295.66 $8,520,512 \n \n6,235 3.1% 95.7% 18.4% $229.05 $9,901,579 \n \n1,834 $330.82 689,484 \n16,288 N/A \n \n6,084 $112.31 1,075,053 \n50,371 N/A \n \n7,447 $104.83 3,037,902 \n48,627 N/A \n \n5,163 $472.28 3,709,307 \n68,553 N/A \n \n43 \n \n Program Performance Measures: Federal Programs \nNumber of Title I schools \nAverage cost per school implementing Title Programs \n \nFY 2019 Actual \n1,638 \n$280,991 \n \nFY 2020 Actual \n1,627 \n$304,780 \n \nFY 2021 Actual \n1,616 \n$318,006 \n \nFY 2022 Actual \n1,641 \n$319,272 \n \nGeorgia Network for Educational and Therapeutic Support (GNETS) \nNumber of students served \n \n3,607 \n \nCost per student (to include state and federal funds) \n \n$17,645 \n \nPercentage of students who meet or exceed reading and math standards on \n \nN/A \n \nMilestones \n \nPercentage of students who are marked as proficient on the GAA \n \nN/A \n \nPercentage of students proficient in ELA on Milestones (EOG) \n \n3% \n \nPercentage of students proficient in ELA on Milestones (EOC) \n \n9% \n \nPercentage of students proficient in math on Milestones (EOG) \n \n4% \n \nPercentage of students proficient in math on Milestones (EOC) \n \n3% \n \n3,344 $19,010 \nN/A N/A N/A N/A N/A N/A \n \n2,972 $19,175 \nN/A N/A N/A N/A N/A N/A \n \n2,943 $19,515 \nN/A N/A N/A N/A N/A N/A \n \nGeorgia Virtual School \nNumber of courses offered Number of advanced placement courses offered Number of enrollments (in half-year segments) Number of systems with students enrolled in GaVS courses Percentage of students completing courses Percentage of students passing the appropriate End of Course Test for courses that require such a test Percentage of Credit Recovery students who passed final exam \nInformation Technology Services \nAverage bandwidth allocated per school expressed in megabits per second Percentage of school systems connected to the statewide network Percentage of classrooms with internet connection Average amount of local support for information technology Average school bandwidth overall (including local support) \n \n120 26 \n29,727 122 \n86.70% 85.96% 98.50% \n \n133 26 \n32,406 138 \n97.76% 84.24% 98.61% \n \n136 26 \n42,427 145 \n94.40% 86.35% 91.00% \n \n136 26 \n37,085 148 \n93.53% 79.00% 78.80% \n \n100 100% 99.82% 1,314 \n213 \n \n100 100% \nN/A N/A N/A \n \n100 100% 99.66% 2,099 291/391 \n \n200 100% 99.00% 2,099 291/391 \n \n44 \n \n Program Performance Measures: Non Quality Basic Education Formula Grants \nNumber of students served in residential treatment facilities \nAverage educational cost per student served in a residential treatment facility \n \nFY 2019 Actual \n811 \n$7,197 \n \nFY 2020 Actual \n770 \n$8,418 \n \nFY 2021 Actual \n542 \n$9,951 \n \nFY 2022 Actual \n464 \n$10,477 \n \nNutrition \nNumber of lunches served (in millions) \nAverage number of lunches served daily \nPercentage of children participating in the lunch program \nPercentage of children participating in the breakfast Program \nAverage cost of breakfast per student \nAverage cost of lunch per student \nPercentage of local school systems under review that are in full compliance with the nutritional standards required by the USDA Percentage of school districts with more than 75% of students participating in the Free and Reduce Lunch Program \nPreschool Disabilities Services \nNumber of three- and four-year old students with disabilities served by this program Cost of program per student served \nPercentage of children receiving preschool handicapped services who improved functioning in acquisition and use of knowledge and skills Percentage of children receiving preschool handicapped education services who remain in their regular education peer cohort \nPupil Transportation \nAverage number of buses operated daily \nAverage number of students transported daily Average amount of state and local funds expended per student on pupil transportation Number of buses used for daily student transport exceeding useful life \nAverage number of miles driven per driver per day \nNumber of vehicles passing stopped buses \nDaily miles all systems \n \n196 1,076,733 \n65.9% 35.9% $1.83 $3.25 96.4% 42.5% \n9,894 $3,775 \n83% N/A \n14,761 1,008,772 \n$567.22 5,063 52 8,737 \n771,598 \n \n169 911,748 \n68.8% 36.9% $1.98 $3.64 95.6% 42.3% \n10,158 $4,264 \nN/A N/A \nN/A N/A N/A N/A N/A N/A N/A \n \n129 693,276 \n58.6% 43.0% $1.75 $4.09 100.0% 39.0% \n \n190 1,065,884 \n70.0% 39.0% $2.12 $4.13 97.0% 39.0% \n \n8,274 $6,673 \n88% 48% \n \n8,263 $4,365 \n85% 45% \n \n12,470 932,693 $552.52 \n4,281 44 \nN/A 545,010 \n \n14,113 805,183 $599.00 \n97 48 7,828 683,041 \n \n45 \n \n Program Performance Measures: \n \nFY 2019 Actual \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nQuality Basic Education Program \nNumber of FTEs (i.e., students) \nStatewide high school graduation rate (cohort method) \nStatewide high school dropout rate \nNumber of students served by the Georgia Special Needs Scholarship \nAverage scholarship award per student participating in the Georgia Special Needs Scholarship Number of school nurses and school nurse assistants \nAverage number of students served by a school nurse or nurse assistant \nNumber of school nurses or school nurse assistants per school \nPercentage of students requiring remedial coursework in college \nPercentage of students enrolled in postsecondary education within 16 months of graduation College and Career Ready Performance Index (CCRPI) Score for Elementary Schools College and Career Ready Performance Index (CCRPI) Score for Middle Schools College and Career Ready Performance Index (CCRPI) Score for High Schools \n \n1,747,005 82.0% 2.6% 4,873 $6,293 1,869 946 0.81 N/A N/A 79.9 77.0 78.8 \n \n1,750,930 83.8% 2.0% 4,774 N/A 1,955 905 0.85 N/A N/A N/A N/A N/A \n \n1,718,854 N/A N/A \n5,303 $6,473 \n2,014 859 0.88 N/A N/A N/A N/A N/A \n \n1,730,674 N/A N/A \n5,709 $6,681 \n2,041 853 0.88 N/A N/A N/A N/A N/A \n \nRegional Education Service Agencies (RESAs) \nNumber of teachers/school staff earning Professional Learning Units through courses and workshops Number of teachers/school staff attending other professional learning activities \nTotal number of contact hours earned by teachers and school staff through workshops and training Amount saved through regional contracts \nNumber of attendees at technology focused trainings conducted \nNumber of PLUs earned through RESA courses and workshops \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \n46 \n \n Program Performance Measures: School Improvement \nPercentage of high schools served and classified as Focus that had an increase in the four year cohort graduation rate from the previous year Percentage of schools served that demonstrated an increased CCRPI score from the previous year Number of districts implementing Teacher/Leader Keys Evaluation System (TKES/LKES) Average number of Priority schools served by a School Effectiveness Specialist Team \nState Charter School Commission Administration \nNumber of operational state charter schools in Georgia \nNumber of applications received \nNumber of new charter schools authorized \nNumber of state charter schools closed by the State Charter Schools Commission due to poor academic and/or financial performance Number of training activities conducted with existing charter schools \nNumber of training activities conducted with potential charter schools \nNumber of charter schools outperforming comparison school districts based on the College and Career Ready Performance Index (CCRPI) and value-added impact scores Number of charter schools performing above the statewide average for CCRPI \n \nFY 2019 Actual \n56% 62% 206 \n23 \n \nFY 2020 Actual \n70% N/A 206 \n23 \n \nFY 2021 Actual \nN/A N/A N/A \n23 \n \nFY 2022 Actual \nN/A N/A N/A \n23 \n \n29 \n \n33 \n \n39 \n \n37 \n \n22 \n \n21 \n \n26 \n \n13 \n \n7 \n \n8 \n \n8 \n \n3 \n \n0 \n \n0 \n \n1 \n \n1 \n \n25 \n \n27 \n \n24 \n \n30 \n \n14 \n \n24 \n \n8 \n \n12 \n \n22 \n \nN/A \n \nN/A \n \nN/A \n \n7 \n \nN/A \n \nN/A \n \nN/A \n \nState Schools \nNumber of students enrolled at Atlanta Area School for the Deaf \nNumber of students enrolled at Georgia Academy for the Blind \nNumber of students enrolled at Georgia School for the Deaf \nPercentage of students in grades 1-12 completing Individualized Education Program goals at Atlanta Area School for the Deaf Percentage of students in grades 1-12 completing Individualized Education Program goals at Georgia Academy for the Blind Percentage of students in grades 1-12 completing Individualized Education Program goals at Georgia School for the Deaf Percentage of graduates completing transition plans at all three state schools \nPercentage of prior year's graduates at Atlanta Area School for the Deaf that have a positive postsecondary outcome: career, schooling, job training Percentage of prior year's graduates at Georgia Academy for the Blind that have a positive postsecondary outcome: career, schooling, job training \n \n194 101 \n75 100% 100% 100% 100% \n94% 90% \n \n183 99 74 \n100% 100% 100% 100% \n94% 88% \n \n156 90 74 \n100% 100% 100% 100% 100% \n57% \n \n131 99 74 \n100% 100% 100% 100% 100% \n67% \n \n47 \n \n Program Performance Measures: \nPercentage of prior year's graduates at Georgia School for the Deaf that have a positive postsecondary outcome: career, schooling, job training Cost per student at Atlanta Area School for the Deaf \nCost per student at Georgia Academy for the Blind \nCost per student at Georgia School for the Deaf \nGraduation rate at Atlanta Area School for the Deaf \nGraduation rate at Georgia Academy for the Blind \nGraduation rate at Georgia School for the Deaf \n \nFY 2019 Actual \n80% \n$42,822 \n$87,002 \n$83,331 \n100% \n100% \n100% \n \nFY 2020 Actual \n75% \n$58,186 \n$97,911 \n$85,959 \n100% \n100% \n100% \n \nFY 2021 Actual \n67% \n$57,692 \n$95,786 \n$74,302 \n100% \n100% \n100% \n \nFY 2022 Actual \n80% \n$75,477 \n$96,188 \n$78,172 \n100% \n100% \n100% \n \nTechnology/Career Education \nTotal student enrollment in grades 6-12 \nTotal student enrollment in grades 9-12 \nNumber of high school concentrators (students with 3 or more classes in a Career Pathway) Number of professional development workshops for teachers \nNumber of industry certified programs \nCareer and technology student organization membership \nCost per student served (unduplicated count) \nGraduation rate for Career, Technology, and Agricultural Education concentrators Difference of Career, Technology, and Agricultural Education graduation rate from the state average Total student enrollment in grades 6-8 \n \nN/A \n \nN/A \n \n664,769 \n \n695,063 \n \nN/A \n \nN/A \n \n384,670 \n \n403,035 \n \nN/A \n \nN/A \n \nN/A \n \n150,621 \n \nN/A \n \nN/A \n \n383 \n \n426 \n \nN/A \n \nN/A \n \n453 \n \n452 \n \nN/A \n \nN/A \n \n149,319 \n \n183,911 \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \n97% \n \n96% \n \nN/A \n \nN/A \n \n14% \n \n11.9% \n \nN/A \n \nN/A \n \n280,099 \n \n292,028 \n \nTesting \nNumber of Georgia Milestones tests administered Average Georgia Milestones cost per student Number of Georgia Milestones tests administered online Number of Advanced Placement (AP) exams administered Number of students taking AP exams Number of AP test fees subsidized \n \n3,169,258 $8.16 \n3,166,213 151,728 84,207 50,970 \n \n231,315 N/A \n231,312 139,155 \n76,598 44,782 \n \n1,663,064 N/A \n1,662,156 N/A N/A N/A \n \n2,495,457 $9.53 \n2,494,195 N/A N/A \n45,878 \n \n48 \n \n Program Performance Measures: \nPercentage of students statewide who obtained a score of three (3) or higher on advanced placement exams \nTuition for Multiple Disability Students \nNumber of students with disabilities served in residential placements \nAverage total cost per student \nPercentage of all services covered by state grant funds \n \nFY 2019 Actual \n61% \n \nFY 2020 Actual \n65% \n \nFY 2021 Actual \nN/A \n \nFY 2022 Actual \nN/A \n \nN/A \n \n11 \n \n9 \n \n9 \n \nN/A \n \n$115,909 \n \n$114,267 \n \n$114,266.78 \n \nN/A \n \n54.8% \n \n58.0% \n \n58.0% \n \n49 \n \n Program Performance Measures: \nEmployees' Retirement System of Georgia \nDeferred Compensation \nNumber of participants \nTotal assets under management (in millions) \nCost per participant \n \nFY 2019 Actual \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \n76,137 $1,801 \n58 \n \n77,931 $1,932 \n62 \n \n77,635 $2,487 \n58 \n \n79,766 $2,215 \n54 \n \nGeorgia Military Pension Fund \nNumber of retirees \u0026 beneficiaries receiving benefits \nTotal benefit payments made \nNew retiree on-time processing rate \n \n1,148 $1,221,000 \n77% \n \n1,223 $1,297,000 \n57% \n \n1,362 $1,428,000 \n61% \n \n1,472 $1,527,000 \n76% \n \nPublic School Employees Retirement System \nNumber of retirees \u0026 beneficiaries receiving benefits \nTotal benefit payments made (in millions) \nNew retiree on-time processing rate \n \n18,990 $63.64 \n97% \n \n19,232 $66.09 \n98% \n \n19,509 $66.42 \n98% \n \n19,852 $68.20 \n95% \n \nSystem Administration (ERS) \nNumber of active enrollees in the Employees' Retirement System (ERS) plan New retiree on-time processing rate for the ERS plan Percentage of ERS plan service retirement applications processed without error Number of retirees \u0026 beneficiaries receiving benefits through the ERS plan Total benefit payments made for the ERS plan (in millions) Average speed to answer incoming calls (in seconds) Number of calls dropped compared to volume of calls Number of audit findings in annual financial audit \n \n59,207 98.5% 95.3% 52,275 $1,443.76 \n90 5.0% \n0 \n \n57,059 98.3% 90.0% 53,249 $1,484.45 \n78 4.68% \n0 \n \n53,330 99.0% 95.6% 54,059 $1,434.76 \n79 4.06% \n0 \n \n52,526 98.0% 92.6% 54,530 $1,502.90 \n165 6.43% \n0 \n \n50 \n \n Program Performance Measures: \nState Forestry Commission \nCommission Administration (SFC) \nNumber of audit findings \nTotal federal dollars received agency wide \n \nFY 2019 Actual \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \n0 $14,893,632 \n \n0 $6,068,754 \n \n0 $12,673,903 \n \n0 $15,482,461 \n \nForest Management \nNumber of water quality exams conducted on logging and forestry operations \nNumber of acres covered by forest management plans \nNumber of forested acres in the state \nLandowners reached through educational programs \n \n1,188 508,172 24,520,480 595,250 \n \n1,198 429,522 24,464,219 109,936 \n \n1,320 355,395 24,418,249 \n48,211 \n \n1,097 313,747 24,402,035 121,972 \n \nForest Protection \nNumber of acres burned by wildfires Average fire response time (in minutes) Number of online and automated burn permits issued Percentage of burn permits issued online Number of acres per firefighter Dollar value of property destroyed/damaged by forest fires Number of wildfire arson investigations conducted Number of fire fighters trained and certified in wild land firefighting \n \n7,037 25.2 \n746,177 92.00% 68,620 $3,806,132 \n27 93 \n \n9,488 26.3 \n719,641 92.20% 64,397 $1,277,205 \n23 66 \n \n12,495 25.6 \n839,603 91.40% 64,397 $1,138,174 \n39 72 \n \n20,023 26.6 N/A N/A \n65,941 3,803,525 \n40 82 \n \nTree Seedling Nursery \nAmount of revenue generated through seedling sales \nNumber of seedlings sold \nPercentage of seedlings sold as compared to total seedlings grown and available in inventory for sale Number of orders filled \nNumber of customers served \nRevenue generated through seedlings sales, seed sales, and timber sales \n \n$811,501 9,653,088 \n74.23% 3,503 1,765 \n$987,730 \n \n$1,194,688 15,226,922 \n96.30% 3,398 1,795 \n$1,358,366 \n \n$576,931 7,413,216 \n51.12% 2,627 1,390 \n$793,378 \n \n605,207 6,152,334 \n50.30% 1,548 1,320 \n$2,232,880 \n \n51 \n \n Program Performance Measures: \nOffice of the Governor \nGovernor's Emergency Fund \nAmount of dollars appropriated for Governor's Emergency Fund (GEF) \nPercentage of state general funds appropriated for GEF \nPercentage of GEF used for disaster relief \nPercentage of GEF used for contingencies designated to a specific agency \nNumber of funding requests approved for GEF \nAmount of GEF appropriation remaining at fiscal year end \n \nFY 2019 Actual \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \n$80,394,096 $121,062,041 \n \n0.35% \n \n0.52% \n \n83.00% \n \n5.93% \n \n100% \n \n100% \n \n4 \n \n6 \n \n$0 \n \n$0 \n \n$25,062,041 0.11% \n31.92% 100% 4 $0 \n \n$19,562,041 0.08% 0.00% 100% 3 $0 \n \nGovernor's Office of Planning and Budget \nNumber of State Agency Strategic Plans reviewed Number of budget amendments approved Average number of days to process amendments (from submittal to approval) Number of allotments processed Average number of days to process allotments (from submittal to warrant) \n \n77 518 5.6 1,001 6.3 \n \n78 N/A N/A 1,039 5.2 \n \n57 597 9.5 1,130 4.9 \n \n61 469 9.6 1,151 4.7 \n \n52 \n \n Program Performance Measures: \nOffice of the Governor: Attached Agencies \nOffice of the Child Advocate \nNumber of child welfare complaints (per calendar year) \nAverage time to complete an investigation \nPercentage of teams that remain in compliance with Child Abuse Protocol requirements Percentage of complaints referred to investigations \nNumber of random and targeted audits of county level DFCS offices \nNumber of targeted special investigations \n \nFY 2019 Actual \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \n645 60 \n68% N/A N/A N/A \n \n580 44 \n45% N/A N/A N/A \n \n478 118 13% N/A N/A N/A \n \n595 80 \n15% 45% \n4 5 \n \nGeorgia Emergency Management and Homeland Security Agency \nPercentage of all requests for state assets and mutual aid assistance handled successfully \nNumber of Georgia counties with an approved Annual County Emergency Management Work Plan \nTotal number of projects open in the Public Assistance grant program \n \n100% 161 \n2,811 \n \n100% 156 \n3,095 \n \nTotal number of projects open in the Hazard Mitigation grant program \n \n130 \n \n171 \n \nNumber of Certified Emergency Managers trained by the agency \n \n72 \n \n87 \n \nNumber of days the State Operations Center was open to coordinate state response to disasters or emergencies \nNumber of school safety training programs provided \n \n74 \n \n159 \n \n148 \n \n46 \n \nNumber of persons that attended agency sponsored WebEOC training \n \n237 \n \n104 \n \nDollar value of payments processed to local governments \n \n$94,909,794 $114,528,564 \n \nNumber of Homeland Security subawards managed \n \n364 \n \n346 \n \nNumber of counties with wireless emergency 911 plans \n \n175 \n \n176 \n \n100% \n \n100% \n \n157 \n \n158 \n \n2,249 \n \n1,961 \n \n181 \n \n186 \n \n38 \n \n83 \n \n365 \n \n365 \n \n83 \n \n121 \n \n17 \n \n55 \n \n$46,454,730 \n \n$45,514,032 \n \n488 \n \n397 \n \n177 \n \n155 \n \nGeorgia Commission on Equal Opportunity \nPercentage of employment discrimination complaints against a state agency closed within 90 days (per calendar year) \nPercentage of successful performance evaluations by the U.S. Equal Employment Opportunity Commission (per calendar year). \nPercentage of successful performance evaluations by the U.S. Department of Housing and Urban Development (per calendar year). \nNumber of employment discrimination complaints received against a state agency (per calendar year). \nAverage number of hours to complete an employment discrimination investigation (per calendar year). \n \n15% 100% \nN/A 47 52 \n \n6% 100% 100% \n46 33 \n \n3% 100% 100% \n41 35 \n \n6% 100% 100% \n37 17 \n \n53 \n \n Program Performance Measures: \nNumber of fair housing complaints received (per calendar year). Percentage of fair housing complaints closed within 100 days (per calendar year). Average number of hours to complete a fair housing complaint investigation (per calendar year). Percentage of employment discrimination complaints closed (per calendar year). Percentage of fair housing complaints closed (per calendar year). Percentage of employment discrimination complaints closed by mediation and/or conciliation. Percentage of fair housing complaints closed by conciliation. Amount of monetary and/or non-monetary mediation or conciliation settlements for employment discrimination. Amount of monetary mediation or conciliation settlements for housing discrimination Non-monetary mediation or conciliation settlements for housing discrimination. \nOffice of the State Inspector General \nNumber of complaints received Number of no probable cause complaints Number of probable cause complaints resulting in an investigation Average time to resolve a complaint (in hours) Number of cases open / active at year end \n \nFY 2019 Actual \n13 \n \nFY 2020 Actual \n18 \n \nFY 2021 Actual \n18 \n \nFY 2022 Actual \n71 \n \n8% \n \n6% \n \n0% \n \n17% \n \n104 \n \n29 \n \n39 \n \n23 \n \nN/A \n \n67% \n \n73% \n \n84% \n \nN/A \n \n56% \n \n56% \n \n32% \n \nN/A \n \n10% \n \n10% \n \n0% \n \nN/A \n \n50% \n \n28% \n \n26% \n \nN/A \n \n$10,000 \n \n$46,750 \n \n$0 \n \nN/A \n \n$6,021 \n \n$6,876 \n \n$992 \n \n$4,302.53 \n \nSingle family Mandatory Fair \n \n(Amount of waived dwelling rental Housing Training \n \nrent, fees, and previously denied \n \nfor Housing \n \nfines) \n \nDevelop \n \nProviders \n \nReserved \n \nReasonable Carpet replaced \n \nHandicap Parking Accommodation \u0026 \n \nby property \n \nSpace \n \nModification \n \nmanagement \n \nPolicies and \n \ncompany \n \ndesignate a \n \nFair Housing \n \nDisability Poster Display at \n \nCoordinator to subject properties \n \nhandle all \n \nMold \n \nreasonable Inspection/Mold \n \naccommodation \u0026 Remediation for \n \nmodification subject properties \n \nrequests Waived all rent \n \nCarpet replaced and late fees for a \n \nby property specified time \n \nmanagement frame to permit \n \ncompanytenant to bring rent \n \nReplacement of \n \ncurrent \n \nsix solar lights Negotiated a \n \nFair Housing rental due date \n \nPoster Display at modification for a \n \nsubject properties tenant receiving \n \nMandatory Fair disability income \n \nHousing Training \n \nfor subject \n \nproperties \n \n313 \n \n217 \n \n179 \n \n327 \n \n281 \n \n182 \n \n147 \n \n291 \n \n32 \n \n35 \n \n32 \n \n36 \n \n140 \n \n103 \n \n168 \n \n124 \n \n30 \n \n34 \n \n42 \n \n26 \n \n54 \n \n Program Performance Measures: \nNumber of cases closed Percentage of recommendations accepted by state agencies Number of outreach and training events conducted Number of cases concluded with action Value of fraud referred for prosecution \n \nFY 2019 Actual \n255 \n \nFY 2020 Actual \n259 \n \nFY 2021 Actual \n172 \n \nFY 2022 Actual \n301 \n \n100% \n \n100% \n \n100% \n \n100% \n \n30 \n \n43 \n \n13 \n \n12 \n \n21 \n \n23 \n \n9 \n \n6 \n \n$7,337,552.89 $13,056,949.22 $11,347,812.33 $9,011,341.99 \n \nGeorgia Professional Standards Commission \nNumber of approved educator preparation programs \nAverage processing time for certification cases submitted with all necessary documentation (in days) Number of certification cases completed \nNumber of individuals with an active GaPSC credential \nNew ethics complaints received \nPercentage of ethics cases extended by the Commission past the 60 calendarday timeframe established in Georgia code Percentage of ethics cases cleared by the Commission voting \"no probable cause\" after an investigation Number of P-16 educators and administrators reached through outreach events and training opportunities Percentage of educator preparation program completers who qualify for certification Percentage of completers of a PSC-approved teacher preparation program who are employed in a Georgia public school the year after program completion and remain employed for at least three years Percentage of completers of a PSC-approved teacher preparation program who are employed in a Georgia public school the year after program completion and earns an unsatisfactory or ineffective annual performance rating in one of the first five years of employment Percentage of students enrolled in Georgia-approved educator preparation baccalaureate programs that passed the Georgia Assessment for the Certification of Educators on the first attempt \nGovernor's Office of Student Achievement \nAverage number of days to complete an audit \nNumber of elementary and middle schools audited statewide \nNumber of elementary and middle schools flagged for testing irregularities \nAverage number of unique visits to GOSA website per month \nNumber of research studies published \nNumber of policy briefings on educational developments published on GOSA website \n \n941 6 \n91,159 311,377 \n1,940 17% 25% \n5,572 90% 86% 6% \n92% \n \n984 6 \n91,415 314,754 \n1,728 22% 23% \n6,596 92% 86% 6% \n92% \n \n985 9 \n93,457 310,069 \n1,343 19% 22% \n5,931 97% 87% 5% \n90% \n \n1,027 3 \n102,569 312,642 \n1,703 20% 22% \n10,104 96% 87% 5% \n86% \n \n171 1,826 \n38 41,866 \n3 2 \n \n190 1,800 \n13 47,371 \n3 0 \n \n140 N/A N/A 48,712 \n4 2 \n \n153 N/A N/A 90,036 \n3 4 \n \n55 \n \n Program Performance Measures: \nNumber of Georgia Milestones Assessments monitored by the state \nPercentage of students in schools served by mentors reading on benchmark \nPercentage of school districts who nominated a student for the Governor's Honors Program Percentage of schools audited that were flagged requiring further inquiry \n \nFY 2019 Actual \n38 \n63% \n70% \n6% \n \nFY 2020 Actual \nN/A \nN/A \n87% \n6% \n \nFY 2021 Actual \nN/A \nN/A \n73% \nN/A \n \nFY 2022 Actual \nN/A \nN/A \n82% \nN/A \n \n56 \n \n Program Performance Measures: \nDepartment of Human Services \nAdoptions Services \nNumber of finalized adoptions \nPercentage of adoptions finalized within six months of adoptive placement \nPercentage of children exiting foster care for adoption within 24 months of their last removal from home Number of finalized adoptions as a percentage of total eligible children \nPercentage of children with an adoption disruption (i.e., children in an adoptive home but the adoption is not finalized) \nOut-of-School Care Services \nNumber of youth who participate in afterschool and summer programs \nPercentage of youth in foster care who participate in after school programs \n \nFY 2019 Actual \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \n1,427 91.12% 18.71% 43.30% \n2.38% \n \n1,416 92.16% 20.19% 43.34% \n2.82% \n \n1,289 87.70% 12.56% 43.26% \n2.19% \n \n1,240 90.95% 14.27% 43.36% \n2.22% \n \n40,578 2.26% \n \n25,903 1.05% \n \n16,967 2.40% \n \n25,715 2.45% \n \nChild Abuse and Neglect Prevention \nNumber of children reached \nNumber of families reached \nNumber of community-based partnerships \nNumber of local entities participating in Abstinence Education Grant Program \n \n99,957 8,888 33 40 \n \n53,502 34,076 \n32 98 \n \n44,224 24,417 \n32 98 \n \n68,662 36,408 \n38 135 \n \nChild Support Services \nPercentage of current support collected compared to the total current support amount owed (per federal fiscal year) \nPercentage of child support cases paying towards arrears compared to the total number of child support cases with arrears due (per federal fiscal year) \nNumber of active cases (per federal fiscal year) \nPercentage of child support cases with support orders established compared with the total number of child support cases (per federal fiscal year) \nTotal child support collections disbursed to custodial parents and the state treasury (per federal fiscal year) \n \n60.43% \n \n62.05% \n \n64.49% \n \n76.19% \n \n376,729 \n \n356,877 \n \n91.00% \n \n90.40% \n \n$726,762,985 $835,689,352 \n \n62.42% 71.64% 340,577 90.13% 751,964,843 \n \nChild Welfare Services \nNumber of calls screened out \nNumber of investigations conducted \nNumber of substantiated maltreatment incidents \nPercentage of calls responded to within designated priority of the receipt of the report of alleged maltreatment \n \n39,927 40,494 13,895 91.33% \n \n35,981 40,182 11,857 54.31% \n \n33,192 31,894 13,261 88.80% \n \nN/A N/A N/A N/A N/A \n70,584 32,165 13,390 69.47% \n \n57 \n \n Program Performance Measures: \nNumber of Family Preservation Cases \nNumber of Family Support Cases \nPercentage of children who return home within 12 months of being removed \nPercentage of children who were victims of subsequent maltreatment within 6 months Percentage of foster children who re-enter foster care within 12 months \nChild Protective Service worker average caseload \nChild Protective Service worker turnover rate \nPercentage of state served by child advocacy centers \nNumber of forensic interviews conducted by child advocacy centers \nPercentage of forensic interviews conducted for sexual abuse allegations \n \nFY 2019 Actual \n7,155 47,066 55.06% 2.37% 3.98% \n17.4 34.80% \n98.2% 12,104 71.70% \n \nFY 2020 Actual \n7,213 37,238 54.43% 2.34% 2.89% \n15.1 26.25% \n98.0% 11,034 50.00% \n \nFY 2021 Actual \n6,573 27,028 46.97% 1.94% 3.00% \n13.1 29.10% \n97.0% 11,958 73.40% \n \nFY 2022 Actual \n8,082 25,098 26.60% 2.38% 4.95% \n15.3 55.40% 100.0% 11,932 72.00% \n \nCommunity Services \n \nNumber of low-income individuals who were assisted by Community Services \n \n149,119 \n \n159,405 \n \nN/A \n \nN/A \n \nBlock Grant Funds (per federal fiscal year) \n \nNumber of individuals receiving emergency assistance (per federal fiscal year) \n \n124,233 \n \n132,985 \n \nN/A \n \nN/A \n \nPercentage of participants who were unemployed and obtained a job (per federal fiscal year) \n \n27% \n \n44% \n \nN/A \n \nN/A \n \nPercentage of participants who became employed and maintained a job for at least 90 days (per federal fiscal year) \n \n42% \n \n60% \n \nN/A \n \nN/A \n \nPercentage of participants who obtained educational skills/competencies required for employment (per federal fiscal year) \n \n42% \n \n33% \n \nN/A \n \nN/A \n \nNumber of senior citizens receiving services who maintain an independent living \n \n85,823 \n \n38,948 \n \nN/A \n \nN/A \n \nsituation (per federal fiscal year) \n \nNumber of individuals with disabilities served who maintain an independent living \n \n52,494 \n \n24,105 \n \nN/A \n \nN/A \n \nsituation (per federal fiscal year) \n \nNumber of low-income participants who obtained court-ordered child support payments leading to becoming more self-sufficient (per federal fiscal year) \n \n2,444 \n \n2,087 \n \nN/A \n \nN/A \n \nDepartmental Administration (DHS) \nNumber of clients receiving transportation services \nNumber of trips provided by transportation services \nTotal funds expended for transportation \nCost per trip for transportation services \nPercentage of background investigations initiated by electronic fingerprinting technicians within 14 calendar days (Target: 95%) \n \n20,696 1,950,214 $26,773,384 \n$11.89 99% \n \n14,097 1,554,262 $20,115,041 \n$12.94 99% \n \n8,561 801,583 $13,583,518 \n$16.95 99% \n \n65,347 1,225,131 $24,348,473 \n$19.87 99% \n \n58 \n \n Program Performance Measures: \nNumber of Supplemental Nutrition Assistance Program (SNAP) recovery referrals \nNumber of Application Service Requests (ASRs) \nPercentage of Application Service Requests (ASRs) completed by the agreed upon date \nAgency turnover rate \n \nFY 2019 Actual \n7,852 \n960 \n93.57% \n19.50% \n \nFY 2020 Actual \n4,829 \n1,237 \n93.95% \n17.60% \n \nFY 2021 Actual \n9,087 \n1,033 \n97.03% \n18.10% \n \nFY 2022 Actual \n7,627 \n627 \n98.25% \n27.90% \n \nElder Abuse Investigations and Prevention \nNumber of complaints received by the Long-Term Care Ombudsman Percentage of Long-Term Care Ombudsman complaints resolved to the client's satisfaction Number of reports of abuse, neglect, or exploitation Number of wards Number of participants in the At-Risk Adult Crime Tactics Training Program Percentage of Adult Protective Services investigations initiated within 10 days Percentage of Adult Protective Services investigations completed within 45 days Average Adult Protective Services investigator caseload Average Adult Protective Services guardianship manager caseload Adult Protective Services (APS) investigator turnover rate Public guardianship case manager turnover rate Percentage of reports resulting in an investigation Percentage of investigations where claims were substantiated Amount of consumer savings through elderly legal assistance counseling Number of legal client served \n \n4,650 69.00% 62,311 \n1,029 416 \n93.00% N/A 27 25 \n18.98% 23.26% \n87% 39.90% $11,068,368 21,467 \n \n4,555 73.00% 62,446 \n1,132 269 \n76.00% 81% 25 24 \n10.00% 13.00% \n85% 44.60% $12,080,735 35,418 \n \n3,477 68.00% 31,768 \n1,179 305 \n66.00% 49% 30 25 \n16.80% 16.00% \n66% 47.00% $38,038,966 94,719 \n \n4,305 69.00% 35,636 \n1,284 306 \n79.00% 58% 28 26 \n28.10% 48.00% \n67% 49.00% $23,009,914 153,008 \n \nElder Community Living Services \nNumber of months Non-Medicaid Home and Community Based Services program participants delayed admission into a more costly facility \nNon-Medicaid Home and Community Based Services clients served \nAverage cost per Non-Medicaid Home and Community Based Services client \n \n50 30,251 $1,449 \n \n46 37,780 $2,131 \n \n41 40,146 $2,228 \n \n43 40,733 $2,146 \n \n59 \n \n Program Performance Measures: Elder Support Services \nPercentage of clients retaining employment for 6 months or longer Out-of-pocket savings to Medicare consumers Number of Aging \u0026 Disability Resource Connection (ADRC) clients served \nPercentage of clients receiving either home delivered meals or congregate meals that maintain or improve their nutrition risk score Number of seniors served meals at senior centers \nNumber of seniors served home delivered meals \nNumber of home delivered meals \nNumber of Money Follows the Person transitions \nMoney Follows the Person savings to Medicaid (based on average Medicaid Nursing Home costs) Number of senior center meals served Percentage of clients that report they eat two or fewer meals a day \nEnergy Assistance \nNumber of households that received energy assistance (per federal fiscal year) \nNumber of households that received crisis energy assistance (per federal fiscal year) Average payment received for regular energy assistance (per federal fiscal year) \nAverage payment received for crisis energy assistance (per federal fiscal year) \nPercentage of LIHEAP recipient households that have at least one member who is either elderly, disabled or under the age of five (per federal fiscal year) Percentage of households authorized for assistance within 11 days from date of application (per federal fiscal year) Number of elderly households authorized for assistance in order to retain heating services (per federal fiscal year) \n \nFY 2019 Actual \n \nFY 2020 Actual \n \n41.00% $9,372,437 \n98,860 \n \n39.70% $16,857,387 \n70,558 \n \nFY 2021 Actual \n24.60% $648,748 \n77,929 \n \n65.00% \n \n68.00% \n \n69.00% \n \n15,617 \n \n15,072 \n \n10,651 \n \n14,187 \n \n18,217 \n \n26,562 \n \n2,610,896 \n \n2,830,706 \n \n3,958,817 \n \n212 \n \n216 \n \n216 \n \n$7,632,000 \n \n$7,735,000 \n \n$10,378,368 \n \n1,583,114 N/A \n \n1,151,965 23% \n \n1,255,460 31% \n \n191,425 34,913 \n$346.99 $345.67 74.96% 67.43% 107,161 \n \n251,069 27,962 \n$396.78 $396.78 72.94% 74.53% 160,273 \n \n179,258 11,185 \n$397.67 $395.47 75.94% 65.47% 118,082 \n \nFY 2022 Actual \n37.30% $962,146 \n80,553 69.00% 15,210 21,870 3,316,865 \n158 $7,836,168 \n1,452,712 48% \nN/A N/A N/A N/A N/A N/A N/A \n \nFederal Eligibility Benefit Services \nNumber of food stamp cases \nFood stamp eligibility accuracy rate (maintain error rate below national average) \nPercentage of individuals receiving Right from the Start Medicaid within 45 days of application \n \n659,707 90.87% 84.46% \n \n659,552 88.00% 80.54% \n \n821,359 85.53% 95.73% \n \n762,636 86.37% 93.10% \n \nOut-of-Home Care \nNumber of licensed foster homes \n \n8,307 \n \n8,151 \n \n7,794 \n \n6,838 \n \n60 \n \n Program Performance Measures: \nNumber of children in the legal custody of DFCS \nPercentage of siblings placed together in out-of-home care \nPercentage of children in care for 12-24 months with two or fewer placement settings Percentage of children placed with relatives \nPercentage of children in congregate care \nPercentage of children who do not experience maltreatment while in foster care \n \nFY 2019 Actual \n20,464 \n68.79% \n47.78% \n36.14% \n15.13% \n99.59% \n \nFY 2020 Actual \n18,402 \n72.34% \n49.02% \n38.00% \n15.86% \n99.63% \n \nFY 2021 Actual \n16,475 \n71.69% \n52.82% \n45.19% \n15.80% \n99.98% \n \nFY 2022 Actual \n15,860 \n84.21% \n52.10% \n23.38% \n8.84% \n98.84% \n \nRefugee Assistance \nPercentage of participating refugees obtaining employment \nPercentage of refugees retaining employment for 90 days \nPercentage of refugees entering full time employment offering health benefits \nCost per refugee entering employment \nPercentage of refugees receiving health screenings within their first 30 days in the country Number of eligible refugees receiving English language instruction \nNumber of eligible refugees receiving social adjustment services \nPercentage of Refugees who terminate Refugee Cash Assistance/Temporary Assistance for Needy Families(TANF)due to employment. Number of Refugees initially resettled in Georgia. \nNumber of Refugees who entered full time employment. \n \n53.08% 85.02% 81.13% $1,369 85.26% \n568 1,155 100% 1,189 \n507 \n \n43.32% 86.76% 81.01% $1,934 87.00% \n373 1,083 100% \n375 284 \n \n57.19% 92.01% 92.16% $1,096 96.00% \n149 1,177 100% \n340 338 \n \n63.69% 89.02% 87.23% $1,102 92.00% \n420 1,755 100% 2,272 \n486 \n \nResidential Child Care Licensing \nNumber of initial licensure inspections and the number of annual re-licensure inspections \nNumber of complaints and incident reports received \nPercentage of licensed facilities, agencies and institutions who received a followup visit within the required time frame following the issuance of an Enforcement Action Percentage of surveys closed within 45 days from the survey start date \nPercentage of complaints received and incident reports that result in investigations \nAverage number of days for investigations \n \n344 7,243 100.00% 34.70% 18.50% \n164 \n \n296 10,507 100.00% 45.30% 13.00% \n122 \n \n309 5,456 100.00% 60.80% 3.80% \n105 \n \n301 5,048 100.00% 57.89% 3.46% \n83 \n \n61 \n \n Program Performance Measures: Support for Needy Families - Basic Assistance \nNumber of adults receiving cash assistance \nPercentage of individuals receiving assistance within 45 days of application \nSupport for Needy Families - Work Assistance \nPercentage of single parent households who are in qualified work activities \nPercentage of households who return to Temporary Assistance for Needy Families (TANF) in 1st year following exit Percentage of cases renewed online \n \nFY 2019 Actual \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \n1,533 96.53% \n \n901 96.95% \n \n1,391 99.67% \n \n1,375 99.39% \n \nN/A 8.01% 61.68% \n \nN/A 7.70% 58.51% \n \n17.51% 4.73% \n64.73% \n \n81.25% 4.43% \n83.44% \n \n62 \n \n Program Performance Measures: \nDepartment of Human Services: Attached Agencies \nCouncil On Aging \nPercentage of participants who have a better understanding of issues that benefit elderly Georgians as a result of council training, education, and advocacy efforts (Target: 75%) Legislation initiated, influenced and/or enacted each legislative session which benefits older Georgians (Target: 10) \nForums and other events conducted which promote issues beneficial to elderly Georgians (Target: 20) \n \nFY 2019 Actual \n97.3% 19 \n127 \n \nFY 2020 Actual \n97.5% 18 97 \n \nFY 2021 Actual \n96.0% 14 \n103 \n \nFY 2022 Actual \n98.0% 6 \n39 \n \nFamily Connection \nFamily Connection collaboratives' training satisfaction rate \nAverage dollar leveraged with cash and in-kind per state appropriated dollar by county collaborative (FY18 estimated amount) Number of local, regional and statewide technical assistance events delivered \nNumber of KIDS COUNT data tools \n \n86.90% $4 \n11,004 9 \n \nN/A $3 \n8,784 11 \n \n98.16% $3 \n3,302 12 \n \n96.15% $3 \n4,419 13 \n \nGeorgia Vocational Rehabilitation Agency: Business Enterprise Program \n \nPercentage increase in the number of blind vendors \n \n2% \n \nAmount collected in total sales \n \n$8,787,429 \n \nNumber of vendors \n \n64 \n \n1% $7,338,990 \n64 \n \n0% $4,978,002 \n57 \n \n0% $5,947,945 \n52 \n \nGeorgia Vocational Rehabilitation Agency: Departmental Administration \n \nAgency turnover rate \n \n21.49% \n \nNumber of audit findings \n \n0 \n \nNumber of customers complaints \n \n372 \n \nPercentage of federal grants utilized \n \n95% \n \nPercentage of agency funding dedicated to administration \n \n6% \n \n13.45% 0 \n278 93% \n5% \n \n12.50% 0 \n167 87% \n6% \n \n17.00% 0 \n289 76% \n5% \n \nGeorgia Vocational Rehabilitation Agency: Disability Adjudication Services \n \nPercentage of disability benefit determinations found to be correct (Federal \n \n93.50% \n \nStandard: 97%) \n \nAverage number of days to determine claims (Federal Standard: 137 days) \n \n146.6 \n \nNumber of claims adjudicated \n \n127,294 \n \n93.50% 127.0 \n110,216 \n \n93.70% 161.6 \n84,442 \n \n93.60% 192.7 \n93,710 \n \nGeorgia Vocational Rehabilitation Agency: Georgia Industries for the Blind \n \nNumber of blind persons employed by Georgia Industries for the Blind (GIB) \n \n45 \n \n53 \n \n34 \n \n34 \n \n63 \n \n Program Performance Measures: \nTotal revenue generated from products and services \nPercentage of total direct labor hours performed by individuals who are legally blind (Federal Minimum Standard: 75%) Percentage of total revenue from services \nPercentage of total revenue from commercial sales \nPercentage of total revenue from federal sales \n \nFY 2019 Actual \n$6,636,086 \n76.40% \n10.06% \n0.03% \n84.91% \n \nFY 2020 Actual \n$6,115,599 \n76.60% \n8.30% \n1.40% \n86.60% \n \nFY 2021 Actual \n$5,194,566 \n73.10% \n8.55% \n1.40% \n88.51% \n \nFY 2022 Actual \n$3,763,939 \n74.50% \n11.94% \n2.00% \n80.54% \n \nGeorgia Vocational Rehabilitation Agency: Vocational Rehabilitation Program \n \nNumber of clients served \n \n39,444 \n \nPercentage of cases determined eligible within 60 days from the date of application \nPercentage of individuals who obtained successful employment for at least 90 days after cases were closed (Federal Performance Level \u003e 55.8%) \nNumber of clients on the waiting list for services \n \n57% 29% \n0 \n \nNumber of residential Vocational Rehabilitation (VR) clients served \n \n940 \n \nAverage daily cost per student (in state general funds) \n \n$77 \n \nNumber of residential VR admissions \n \n853 \n \nAverage daily residential VR census \n \n133 \n \nAverage length of residential VR program participation (in days) \n \n57 \n \n36,287 67% 32% 0 \n1,050 $84 \n1,308 110 31 \n \n29,173 62% 24% 447 665 $79 597 107 65 \n \n28,760 68% 22% 922 720 $113 590 97 163 \n \n64 \n \n Program Performance Measures: \nCommissioner of Insurance \nDepartmental Administration (COI) \nNumber of payments processed Percentage of payments processed electronically Average number of days to process payments Number of audit findings Agency turnover rate Average number of business days to execute a contract \nEnforcement \nNumber of cases closed with actions Fines collected Percentage of total cases closed with actions Number of cases referred to the Office of Administrative hearings (OSHA) \nFire Safety \nNumber of inspections conducted Percentage of mandated inspections completed (June to June) Percentage of inspections conducted that are re-inspections Number of permits and approvals issued Number of fire investigations initiated upon request of local authorities Number of fire investigations closed Number of investigations determined to be arson Number of arson investigations closed Amount of fines assessed \n \nFY 2019 Actual \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \n2,743 72.55% \n15 0 \n26.00% N/A \n \n2,901 88.70% \n15 0 \n18.00% N/A \n \n2,931 86.73% \n15 0 \n21.00% N/A \n \n3,173 88.78% \n5 0 20.00% 30 \n \n208 $379,375 \n6.4% 15 \n \n206 $1,261,515 \n6.2% 0 \n \n573 $296,569 \n19.01% 0 \n \n663 $5,227,599 \n64.56% 0 \n \n43,402 30% 8% \n34,776 363 215 112 44 \n$131,615 \n \n42,201 30% 17% \n32,721 427 249 142 79 \n$122,240 \n \n43,450 30.50% \n17% 10,121 \n408 315 173 \n87 $0 \n \n42,145 41.97% \n12% 26,613 \n540 201 117 \n71 $0 \n \n65 \n \n Program Performance Measures: \nSpecial Fraud \nNumber of fraud investigations completed \nInsurance Regulation \nPercent of domestic insurers who are financially stable Number of licensed insurance companies Average number of days to resolve consumer complaints Dollars returned to Georgia consumers via complaint resolution \n \nFY 2019 Actual \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \n510 \n \n573 \n \n578 \n \n593 \n \n98% 1,613 \n31 $10,257,906 \n \n100% 1,621 \n32 $7,962,113 \n \n100% 1,621 \n41 $11,753,415 \n \n100% 1,621 \n48 $18,750,056 \n \n66 \n \n Program Performance Measures: \nGeorgia Bureau of Investigation \nBureau Administration \nAccounts payable transactions processed \nPercentage of electronic payments \nAmount of payments processed \nAccounts payable transactions processed by GBI \nAccounts payable transactions processed by CJCC \nAgency turnover rate (excluding retirements) \nNumber of open records requests fullfilled \nNumber of audit findings \n \nFY 2019 Actual \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \n47,117 \n \n43,538 \n \n43,854 \n \n43,191 \n \n64.21% \n \n64.14% \n \n65.39% \n \n68.54% \n \n$312,022,973.99 $320,839,148.39 $278,236,588.23 $294,539,559.47 \n \n14,384 \n \n13,634 \n \n13,416 \n \n13,772 \n \n32,733 \n \n29,904 \n \n30,438 \n \n29,419 \n \n6.27% \n \n7.88% \n \n7.50% \n \n10.50% \n \n4,437 \n \n4,817 \n \n5,151 \n \n5,301 \n \n0 \n \n0 \n \n0 \n \n0 \n \nCriminal Justice Information Services \nPercentage of criminal history background service requests processed within 24 hours of receipt Percentage of manually reported final disposition data processed within 30 days of receipt Percentage of reported arrest data processed within two hours of receipt \nNumber of applicant fingerprint based background checks completed \nAverage daily message traffic for the Criminal Justice Information Services system \nForensic Scientific Services \nScientist turnover rate (excluding retirements) \nBacklog of cases \nTotal number of reports released \nPercentage of reports released in 45 days \nCombined DNA Index System matches \nOpen records requests received \nNumber of child fatalities reviewed (per calendar year) \n \n100% 100% \n95% 486,266 2,478,120 \n \n100% 100% \n94% 477,548 2,280,574 \n \n100% 100% \n93% 573,195 2,404,710 \n \n100% 100% \n93% 519,524 2,831,894 \n \n8.85% 36,341 92,690 54.20% \n977 3,942 \n429 \n \n7.49% 27,987 119,421 44.70% \n1,185 4,014 \n405 \n \n9.14% 29,045 107,128 56.2% \n679 4,040 \n405 \n \n9.38% 39,033 99,166 55.0% \n612 4,324 \n381 \n \nRegional Investigative Services \nNumber of criminal investigations opened \n \n7,030 \n \n6,697 \n \n7,418 \n \n7,230 \n \n67 \n \n Program Performance Measures: \nNumber of criminal investigations closed \nAgent turnover rate (excluding retirements) \nNumber of arrests by the Investigative Division \nValue of contraband seized \n \nFY 2019 Actual \n6,872 \n \nFY 2020 Actual \n6,369 \n \nFY 2021 Actual \n7,152 \n \nFY 2022 Actual \n6,839 \n \n2.49% \n \n1.82% \n \n4.79% \n \n4.10% \n \n894 \n \n1,038 \n \n1,507 \n \n1,297 \n \n$89,055,872.33 $50,513,328.10 $130,676,494.94 $167,147,833.55 \n \n68 \n \n Program Performance Measures: \nGeorgia Bureau of Investigation: Attached Agencies \nCriminal Justice Coordinating Council \nNumber of victims served by grant funded programs \n \nFY 2019 Actual \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \n301,669 \n \n275,263 \n \n282,509 \n \n257,743 \n \nTotal victim compensation paid \n \n$21,060,283 \n \n$20,414,594 \n \n$20,025,384 \n \n$17,177,526 \n \nAverage number of days to process a Georgia Crime Victim Compensation Program application \nAverage Georgia Crimes Victim Emergency Fund (GCVEF)payment per victim \n \n60 $1,124 \n \n51 $886 \n \n48 $1,049 \n \n47 $789 \n \nNumber of claims paid by the Georgia Crime Victims Emergency Fund (GCVEF) \n \n18,560 \n \n17,202 \n \n19,460 \n \n22,010 \n \nNumber of law enforcement counties served by criminal justice grants \n \n100 \n \n129 \n \n138 \n \n135 \n \nNumber of adult offenders served through accountability courts \n \n12,237 \n \n9,685 \n \n7,987 \n \n6,998 \n \nAdult offender accountability court diversion savings \n \n$109,737,779 $142,527,962 $113,141,800 $107,072,415 \n \nJuvenile offender accountability court diversion savings \n \n$43,761,082 \n \n$32,760,717 \n \n$28,710,256 \n \n$29,233,744 \n \nNumber of state-funded accountability courts \n \n147 \n \n157 \n \n169 \n \n173 \n \nNumber of juvenile justice grants by county \n \n26 \n \n26 \n \n42 \n \n45 \n \nTotal number of federal grants administered annually \n \n52 \n \n61 \n \n71 \n \n86 \n \nNumber of victims served by all funded domestic violence agencies \n \n36,163 \n \n35,043 \n \n49,856 \n \n51,546 \n \nNumber of sexual assault forensic medical exams funded by GCVEF \n \n4,971 \n \n4,457 \n \n4,660 \n \n4,442 \n \nNumber of victims served through funded child advocacy centers \n \n19,334 \n \n13,390 \n \n16,372 \n \n18,427 \n \nNumber of juvenile offenders diverted through juvenile accountability courts \n \n353 \n \n241 \n \n214 \n \n220 \n \nNumber of adult offenders successfully completing accountability court programs \n \n2,876 \n \n1,778 \n \n2,012 \n \n1,589 \n \nNumber of juvenile offenders successfully completing accountability court programs \nNumber of CACJ recognized Accountability Courts statewide \n \n102 \n \n63 \n \n65 \n \n52 \n \n160 \n \n169 \n \n170 \n \n173 \n \nCriminal Justice Coordinating Council: Family Violence \nNumber of domestic abuse victims served \nNumber of sexual assault victims served \nNumber of site visits conducted \nDomestic violence shelter occupancy rate \n \n85,476 10,303 \n116 139.16% \n \n77,589 11,146 \n62 139.55% \n \n76,550 10,222 \n80 49.50% \n \n81,674 8,745 78 \n57.07% \n \n69 \n \n Program Performance Measures: \nDepartment of Juvenile Justice \nCommunity Service \nPercentage of DJJ Youth days served in Community Services \nPercentage of youth with no new offense while under community supervision \nDaily average of youth supervised by Community Services \nCommunity Services average caseload per officer \nPercentage of youth re-offending within one year after completion \n \nFY 2019 Actual \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \n82.69% 89.08% \n3,795 20 \n21.42% \n \n82.65% 89.35% \n3,454 19 \n19.42% \n \n82.04% 91.90% \n7,506 20 \n17.01% \n \n83.34% 91.76% \n8,005 20 \n18.72% \n \nDepartmental Administration (DJJ) \nPercentage of new juvenile correctional officers that successfully completed new hire training \nAverage number of days investigation cases remain open \nP.O.S.T. certified employee turnover rate \n \n70.74% 16 \n71.22% \n \n79.92% 20 \n66.80% \n \n86.98% 28 \n74.66% \n \n79.31% 24 \n68.00% \n \nSecure Commitment (YDCs) \nNumber of youth served in YDCs \nAverage utilization rate of average bed space \nPercentage of long-term youth discharged from commitment that are readjudicated or resentenced within one year of release Number of Short-Term Program days served \nNumber of Short-Term Program youth served \nYouth Development Campus juvenile corrections officer turnover rate \nYouth Development Campus average cost per day \nPercentage of eligible youth receiving General Education Diploma/High School Diploma/Vocational Certificate \nSecure Detention (RYDCs) \nAverage cost per care day \nNumber of admissions to RYDCs \nAverage length of stay (in days) \nNumber of Short-Term Program (STP) sentence completions (RYDCs only) \nNumber of STP sentence completions (RYDCs and YDCs) \n \n736 51.29% 13.36% 16,620 \n721 100.00% $669.89 \n53.00% \n \n624 50.61% \n6.40% 11,821 \n530 80.34% $672.75 55.00% \n \n500 44.54% \n7.46% 8,377 \n406 81.27% $803.59 45.00% \n \n454 39.30% \n3.93% 12,234 \n568 63.00% $936.53 42.00% \n \n$402.00 8,173 30 716 721 \n \n$412.00 6,660 33 528 530 \n \n$494.22 4,646 48 399 408 \n \n$482.00 5,813 40 557 568 \n \n70 \n \n Program Performance Measures: \nNumber of validated status offenders detained in RYDCs Juvenile Correctional Officer (JCO) attrition rate Percentage of youth on mental health caseload Number of YDC youth housed in RYDCs Number of youth awaiting community placement Number of recreation staff Juvenile Detention Counselor (JDC) attrition rate Amount of paid in holiday/FLSA pay for security staff Number of youth with substance abuse needs \n \nFY 2019 Actual \n118 \n \nFY 2020 Actual \n126 \n \nFY 2021 Actual \n124 \n \nFY 2022 Actual \n162 \n \n62.32% \n \n100.00% \n \n96.00% \n \n114.00% \n \n41.97% \n \n41.30% \n \n43.76% \n \n40.81% \n \n169 \n \n176 \n \n145 \n \n140 \n \n60 \n \n50 \n \n26 \n \n35 \n \n31 \n \n41 \n \n54 \n \n47 \n \n40.54% \n \n31.42% \n \n34.29% \n \n71.00% \n \n$1,353,857.23 $1,364,673.75 $1,358,324.71 \n \n1,529,312.89 \n \n172 \n \n141 \n \n83 \n \n81 \n \n71 \n \n Program Performance Measures: \nDepartment of Labor \nDepartmental Administration (DOL) \nNumber of Audit Findings \nAverage days to process a payment \nNumber of payments processed \nPercentage of payments made electronically \nPercentage of travel reimbursements paid within 30 days of submission of a complete travel voucher Percentage of federal financial reports submitted within 45 days of the end of the quarter Agency turnover rate \nPercentage of participating employees who completed the excel leadership class \nNumber of documents digitized and stored through the Department's enterprise imaging application \n \nFY 2019 Actual \n0 3.95 13,966 41.54% 99% 100% 19.34% \n0% 2,760,867 \n \nFY 2020 Actual \n5 2.60 12,175 42.98% 98% 100% 13.40% \n0% 3,793,084 \n \nFY 2021 Actual \n6 3.90 5,273 49.90% 100% 100% 11.00% N/A 4,705,952 \n \nFY 2022 Actual \nN/A 2.68 6,240 48.77% 99% 100% 17.20% N/A 3,777,426 \n \nLabor Market Information \nRate of accurate data collected for the Current Employment Statistics program (fed. target is 98%) \nSurvey response rate for the Occupational Employment Statistics Survey of employers (fed. target is 75%) \nPercentage of data accurately coded for the Quarterly Census of Employment and Wages report \n \n99.2% 68.30% \n99.6% \n \n99.9% 66.30% \n99.5% \n \n99.5% 66.80% \n99.5% \n \n99.5% 71.30% \n99.3% \n \nUnemployment Insurance \nPercentage of unemployment benefits made within 21 days \nPercentage of UI recipients paid accurately \nNumber of employers with a tax liability \nPercentage of new employer accounts with obligation determined within 90 days \n \n87.90% 95.91% 252,835 91.30% \n \n78.60% 95.80% 254,952 90.10% \n \n65.80% 95.88% 276,788 90.30% \n \n56.80% 86.92% 292,128 91.60% \n \nWorkforce Solutions \nPercentage of customers retaining employment following services Percent of customers obtaining employment following services Number of ES customers receiving services Number of job orders received from businesses Jobs for Georgia graduation rate \n \n70.9% 70.0% 383,600 172,436 \n98% \n \n68.9% 68.9% 548,165 152,068 100% \n \n64.4% 62.8% 432,112 198,541 \n98% \n \n64.3% 60.9% 243,828 352,441 100% \n \n72 \n \n Program Performance Measures: \nDepartment of Law \nDepartment of Law \nDepartment turnover rate \nPercentage of payments made by check \nNumber of complaints and inquiries received and responded to by the Consumer Protection Unit \n \nFY 2019 Actual \n11.33% 21.47% 21,381 \n \nFY 2020 Actual \n13.01% 20.05% 23,710 \n \nFY 2021 Actual \n12.09% 19.22% 25,445 \n \nFY 2022 Actual \n16.67% 16.33% 26,078 \n \nMedicaid Fraud Control Unit \nNumber of cases opened Percentage of cases resolved within one year Number of investigations concluded Dollar value of recovery Average collections per auditor \n \n187 \n \n152 \n \n170 \n \n154 \n \n25.00% \n \n11.00% \n \n30.00% \n \n22.00% \n \n140 \n \n84 \n \n264 \n \n168 \n \n$11,368,482.00 $20,030,785.00 $6,678,929.00 $3,351,952.00 \n \n$1,624,069.00 $2,861,541.00 \n \n$834,866.00 \n \n$478,850.00 \n \n73 \n \n Program Performance Measures: \nDepartment of Natural Resources \nCoastal Resources \nNumber of participants in coastal education programs or outreach events \nAcres certified for public shellfish harvest \nAverage days to process a Coastal Marshlands and Protection Act (CMPA) permit Average days to process a Shore Protection Act (SPA) permit \nNumber of unauthorized activities resolved to a compliance standard within 90 days Number of Coastal Marshlands Protection Act (CMPA) permits \nNumber of Shore Protection Act (SPA) permits \n \nFY 2019 Actual \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \n25,245 8,532 216 96 38 8 11 \n \n22,929 8,532 284 208 66 18 8 \n \n17,914 8,532 291 159 82 15 4 \n \n10,115 8,532 311 224 52 18 5 \n \nEnvironmental Protection \nNumber of Notice of Violations issued \nNumber of consent orders executed \nSettlement dollars collected for executed consent orders \nNumber of air permit applications processed \nWater withdrawal for municipal and industrial water use (in gallons per capita per day) Number of agricultural water meters installed \nAverage number of days to resolve a citizen complaint \nPercentage of public drinking water systems meeting federal health based standards Number of expedited air permits completed \nPercentage of landfills in compliance with groundwater standards \nNumber of agricultural water meters replaced or repaired, \nWater withdrawal for municipal water use (in gallons per capita per day) \n \n4,597 987 \n$2,329,517 573 145 346 259 \n98.5% 59 \n55.0% N/A N/A \n \n2,801 982 \n$2,321,515 533 145 76 183 \n97.1% 47 \n57.0% 1,007 \n105 \n \n4,213 300 \n$2,420,391 448 145 122 \n1,768 98.5% \n49 56.0% 1,331 \n106 \n \n4,770 414 \n$5,425,247 374 142 133 210 \n99.5% 38 \n58.9% 955 103 \n \nHazardous Waste Trust Fund \nNumber of sites removed from the Hazardous Site Inventory \nDollar amount collected in hazardous waste fees, hazardous substance fees, and civil penalties \nDollar amount reimbursed to local governments for cleanups \n \n15 $15,535,081 \n$672,135 \n \n11 $19,249,212 \n$832,383 \n \n15 $10,882,759 \n$1,561,730 \n \n13 $23,593,277 \n$1,320,273 \n \n74 \n \n Program Performance Measures: \nNumber of abandoned sites undergoing corrective action Number of abandoned sites on the HSI list \nLaw Enforcement \nNumber of Boating Under the Influence arrests Number of boater/hunter safety students Number of licensed hunters and anglers Number of water and land search and rescue cases Number of hunting and boating incidents Number of boating vessels checked Number of licenses checked Number of citations issued Average number of cases per Ranger Average response (completion) time for hunting and boating incidents (in minutes) \nParks Recreation and Historic Sites \nPercentage of customer comments indicating their overall park experience was good, very good, or excellent Number of park, recreation, and historic site visitations Average occupancy of cottages Average occupancy of campsites and yurts Average weekend occupancy for cottages Average weekend occupancy for campsites and yurts Number of rounds of golf booked Average return on investment of state parks as a whole Average return on investment for state park golf courses Number of park passes sold \n \nFY 2019 Actual \n19 \n64 \n \nFY 2020 Actual \n19 \n62 \n \nFY 2021 Actual \n22 \n61 \n \nFY 2022 Actual \n19 \n60 \n \n190 22,735 1,276,382 \n340 158 26,378 53,764 16,970 \n80 31 \n \n211 22,611 1,384,323 \n337 145 26,461 38,314 18,322 \n99 27 \n \n213 31,606 1,330,403 \n405 150 34,505 40,359 13,771 \n70 28 \n \n271 31,886 1,360,198 \n720 137 24,142 58,595 19,506 102 \n32 \n \n95.00% 9,427,473 \n46.00% 44.00% 77.00% 70.00% 69,632 81.00% 69.00% 898,547 \n \n97.00% 9,918,853 \n43.00% 46.00% 76.00% 76.00% 76,094 82.00% 93.00% 1,008,377 \n \n97.00% 12,524,879 \n56.00% 57.00% 91.00% 81.00% 86,575 83.00% 99.00% 1,236,255 \n \n96.00% 12,447,063 \n57.00% 55.00% 82.00% 76.00% 91,249 82.00% 94.00% 1,093,088 \n \n75 \n \n Program Performance Measures: \nSolid Waste Trust Fund \nNumber of new or modified solid waste permits issued \nPercentage of tires cleaned up through enforcement. \nPercentage of tires cleaned up through state-led contract \nPercentage of tires cleaned up through local government reimbursement. \nAverage number of days from initial inspection to state-led cleanup of scrap tire dump sites. Dollar amount reimbursed to local governments for scrap tire cleanups. \nNumber of permitted scrap tire facilities \n \nFY 2019 Actual \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \n8 4.6% 59.5% 35.9% \n659 $345,380 \n5 \n \n7 14.3% 23.9% 61.8% \n271 $659,450 \n2 \n \n7 9.8% 10.4% 79.8% \n929 $604,896 \n2 \n \n11 8.7% 15.7% 81.0% \n506 $658,601 \n0 \n \nWildlife Resources \nNumber of dollars generated for Georgia's economy per state appropriated dollar spent on fisheries management and fishing Percentage of hunters who rate their hunting experience as satisfactory or better \nNumber of certified fishing licenses reported \nNumber of certified hunting licenses reported to the US Fish and Wildlife Service \n \n$285.67 91% \n942,069 684,277 \n \n$329.85 90% \n907,294 625,142 \n \n$379.47 91% \n1,116,830 724,269 \n \n$366.30 92% \n1,065,774 746,251 \n \n76 \n \n Program Performance Measures: \nState Board of Pardons and Paroles \nBoard Administration (SBPP) \nPercent of invoices paid within 30 days \nNumber of Board clemency votes \n \nFY 2019 Actual \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \n94% 86,054 \n \n96% 75,522 \n \n92.85% 59,354 \n \n95.17% 51,243 \n \nClemency Decisions \nNumber of Executive clemency hearings held (death) \n \n2 \n \n3 \n \n0 \n \n1 \n \nNumber of training hours delivered to agency by agency training staff \n \n1,590 \n \n2,191 \n \n218 \n \n641 \n \nNumber of offender files initiated \n \n17,491 \n \n20,556 \n \n10,336 \n \n16,175 \n \nNumber of investigations completed (legal, social, personal history, special interviews, other) \nNumber of inmates released by Board Action \n \n37,427 9,430 \n \n39,063 10,410 \n \n21,637 8,581 \n \n33,681 6,234 \n \nCost avoidance of offenders in the community under supervision versus prison costs for incarceration \nNumber of notifications to officials \n \n$438,899,697.6 $399,188,549.76 $404,993,883.24 $376,212,351.61 \n \n57,896 \n \n65748 \n \n44,617 \n \n42,290 \n \nNumber of Board clemency votes \n \n86,054 \n \n75,522 \n \n59,354 \n \n51,243 \n \nBoard orders issued for pardons and restoration of rights \n \n577 \n \n373 \n \n530 \n \n508 \n \nNumber of delinquent reports reviewed \n \n25,926 \n \n21,157 \n \n23,107 \n \n19,556 \n \nNumber of Preliminary (Probable Cause) hearings conducted \n \n291 \n \n196 \n \n332 \n \n304 \n \nNumber of Final Revocation Hearings conducted \n \n309 \n \n210 \n \n352 \n \n321 \n \nNumber of Board Warrants Issued \n \n7,422 \n \n5,768 \n \n6,055 \n \n4,851 \n \nTotal Revocations \n \n2,720 \n \n2,100 \n \n2,373 \n \n1,825 \n \nNumber of GCIC Warrant Entries \n \n4,196 \n \n3,263 \n \n3,624 \n \n3,091 \n \nGA Parolees supervised in other States on June 30 \n \n2,401 \n \n2,456 \n \n2,409 \n \n2,291 \n \nOut of State Parolees supervised in GA on June 30 \n \n1,483 \n \n1,415 \n \n1,471 \n \n1,474 \n \nNumber of Cases Submitted for Board consideration \n \n24,738 \n \n21,790 \n \n16,255 \n \n13,967 \n \nNumber of Final Reviews completed by Hearing Examiners \n \n10,991 \n \n10,543 \n \n10,160 \n \n9,393 \n \nVictim Services \nNumber of victims who received restitution \n \nN/A \n \n20,202 \n \n21,059 \n \n18,567 \n \n77 \n \n Program Performance Measures: \nNumber of new people registered in the Georgia Victim Information Program system Number of correspondence sent out to victims \nNumber of impact statements and notifications filed by the public with the Office of Victim Services Number of direct face to face contacts with District Attorney Victim-Witness staff \nNumber of Georgia Victim Information Program notification calls to victims \nNumber of calls to the Georgia Victim Information Program automated phone systems by victims and others Total Number of Tier 1 individuals registered in the Victim Information Program \nTotal Number of Tier 2 individuals registered in the Victim Information Program \n \nFY 2019 Actual \n3,621 15,342 \n4,030 67 \n1,064 7,380 \nN/A N/A \n \nFY 2020 Actual \n3,359 16,460 \n3,447 28 \n148 4,389 2,664 \n695 \n \nFY 2021 Actual \n1,562 18,052 \n1,809 33 \n920 4,900 1,290 \n272 \n \nFY 2022 Actual \n2,555 22,602 \n713 75 \n2,033 3,271 2,029 \n526 \n \n78 \n \n Program Performance Measures: \nState Properties Commission \nState Properties Commission \nPercentage of surplus property at or above market rate \nPercentage of property acquired at or below market rate \nPercentage of leases executed at or below prevailing market rate \n \nFY 2019 Actual \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \n100% 100% 100% \n \n100% 100% 100% \n \n100% 100% 100% \n \n100% 100% 100% \n \n79 \n \n Program Performance Measures: \nGeorgia Public Defender Council \nPublic Defender Council \nCapital cases per attorney \nMental health cases per attorney \nPercentage of clients contacted at least once per month \n \nFY 2019 Actual \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \n6 68 92.60% \n \n6 62 80.30% \n \n6 68 74.50% \n \n4 71 91.50% \n \n80 \n \n Program Performance Measures: \nDepartment of Public Health \nAdolescent and Adult Health Promotion \nNumber of school systems that adopt the evidence-based, 100% Tobacco Free School policy \nNumber of students attending schools designated as smoke free campuses \nNumber of registered callers to the Georgia Tobacco Quit Line \nNumber of adolescents ages 10-19 that complete evidenced based programs focused on adolescent health and youth development \nPercentage of federally funded screening mammograms provided to women between 50-64 years of age \nPercentage of Temporary Assistance for Needy Families supported teen centers that implement evidence based programs focused on adolescent health and youth development (Target \u003e 50%) Percentage of abnormal colorectal screening test results with diagnostic followup treatment \nPercentage of colorectal cancers diagnosed with treatment initiated \nPercentage of initial pap tests provided to individuals who have never or rarely been screened for cervical cancer \nPercentage of patients who receive final diagnosis of breast cancer after treatment has been initiated \nPercentage of schools that adopt the evidence based, 100% Tobacco Free School policy \nPercentage of eligible women receiving Long-Acting Reversible Contraceptives \n \nFY 2019 Actual \n135 1,572,461 \n12,378 1,589 82.4% \n100.0% N/A N/A \n43.2% 90.1% 74.6% 17.6% \n \nFY 2020 Actual \n139 1,580,192 \n10,392 2,233 85.6% \n100.0% N/A N/A \n50.5% 95.0% 76.8% 18.1% \n \nFY 2021 Actual \n139 1,723,127 \n7,814 1,858 69.1% 100.0% \nN/A N/A 49.4% 95.1% 76.8% 19.9% \n \nFY 2022 Actual \n139 1,539,064 \n7,737 2,677 62.8% 100.0% \nN/A N/A 70.5% 84.8% 76.8% N/A \n \nAdult Essential Health Treatment Services \nPercentage of eligible enrolled patients served by the Cancer State Aid (CSA) program The number of public health districts (out of 18 total districts) with hospitals that have participation agreements with the Cancer State Aid Program to foster program outreach and access The number of public health districts (out of 18 total districts) with hospital-based and free-standing radiation centers providing access to radiation treatment services Total number of eligible enrolled patients receiving services from CSA \nTotal number of patients receiving hypertension management services \nPercentage of patients whose blood pressure has lowered after receiving hypertension management services \nDepartmental Administration (DPH) \nNumber of payments processed \nPercentage of payments processed electronically \nAverage number of days to process payments \nNumber of audit findings \n \n83.40% 13 17 \n206 1,025 66.14% \n32,245 75.00% \n36 N/A \n \n83.16% 13 16 \n195 750 63.47% \n29,565 82.00% \n39 N/A \n \n80.87% 12 16 \n230 730 71.90% \n28,053 93% 20 N/A \n \n92.47% 13 16 \n177 961 71.80% \n25,391 84% 25 N/A \n \n81 \n \n Program Performance Measures: \nAgency turnover rate \nAverage number of business days to execute a contract \nAverage number of days to complete onboarding of new hire \n \nFY 2019 Actual \n17.00% \n90 \n4 \n \nFY 2020 Actual \n15.71% \nN/A \nN/A \n \nFY 2021 Actual \n16.88% \n126 \n5 \n \nFY 2022 Actual \nN/A \n88 \nN/A \n \nEmergency Preparedness/Trauma System Improvement \nNumber of families assisted through safety equipment provided (per federal fiscal year) Strategic National Stockpile readiness score (1 = Pass; 0 = Did not pass) \nNumber of designated trauma centers \nAverage time to process Emergency Medical Services (EMS) medic license applications (in days) Average time to process EMS service license applications (in days) \nNumber of designated Level I-III trauma centers \nStrategic National Stockpile proficiency score. For FY2015 CDC is modifying the tool they use to grade the states, Georgia piloted the tool with them this year and simply received a passing score as opposed to a numeric score. 100% is representative of the passing score. \nEpidemiology \nPercentage of foodborne disease cases captured by laboratory surveillance \nPercentage of reportable disease investigations for which public health control measures were initiated within the appropriate timeframe Number of cases of reportable diseases submitted (per calendar year) \nNumber of outbreaks \nNumber of requests delivered by the Online Analytical Statistical Information System (OASIS) (per calendar year) \nImmunization \nPercentage of children who are up to date on recommended immunizations by their second birthday Number of public and private provider organizations that actively utilize Georgia Registry of Immunization Transactions and Services Number of vaccine-preventable outbreaks in the state of Georgia \nPercentage of adolescents who are up-to-date on immunizations required for entry into the 7th grade Number of doses administered per public, private, and unknown funds \nNumber of doses administered to adults ages 19 years and older \n \n21 1 \n31 1 \n10 23 100% \n97.20% 100.00% \n22,317 197 \n253,850 \n86.60% 14,055 \n20 93.60% 7,691,775 3,244,943 \n \n13 1 \n33 1 \n10 25 100% \n \n6 1 30 1 10 24 100% \n \n96.50% 100.00% \n20,638 1,290 \n238,615 \n \n96.50% 95.00% 1,300,999 \n5,456 450,821 \n \n80.60% 14,519 \n7 93.60% 8,087,007 3,468,857 \n \nN/A 15,930 \n2 N/A 15,924,688 11,255,186 \n \n12 1 \n34 1 \n10 24 100% \n97.1% 99.90% 1,440,055 \n6,055 221,380 \nN/A 16,764 \n5 N/A 9,595,533 7,756,837 \n \n82 \n \n Program Performance Measures: Infant and Child Essential Health Treatment Services \nNumber of children receiving services through the Babies Can't Wait program \nNumber of children receiving services from the Children's Medical Services program \nPercentage of very low birth weight infants (\u003c1500 grams) delivered at facilities for high-risk deliveries and neonates \nPercentage of third grade children who have received protective sealant on at least one permanent molar tooth \nInfant and Child Health Promotion \nNumber of newborn screenings performed \n \nFY 2019 Actual \n19,278 7,832 \nN/A \n33.00% \n \nFY 2020 Actual \n19,164 7,060 \nN/A \n35.00% \n \nFY 2021 Actual \n17,660 6,856 \nN/A \n35.00% \n \nFY 2022 Actual \n26,305 6,389 \nN/A \n35.00% \n \n146,363 \n \n148,432 \n \n144,145 \n \n143,010 \n \nAverage laboratory turnaround time for newborn screening (in days) \n \n2.3 \n \n2.3 \n \n2.3 \n \n3 \n \nAmount of laboratory revenue collected for newborn screenings and remitted to Treasury \nPercentage of newborn screenings referred to follow-up \n \n$9,046,440.00 $10,663,838.82 $9,246,388.82 $11,421,955.10 \n \n6.50% \n \n6.73% \n \n6.31% \n \n7.77% \n \nPercentage of newborns who received a hearing screening \n \n91.30% \n \n96.30% \n \n96.20% \n \n94.60% \n \nNumber of children who received assessment from Children's 1st program \n \n6,647 \n \n6,195 \n \n5,099 \n \n4,300 \n \nNumber of pregnant women, infants, and children served by the Women, Infants, \n \n203,704 \n \n181,450 \n \n182,862 \n \nN/A \n \nand Children (WIC) program (per federal fiscal year) \n \nPercentage of WIC program infants who were ever breastfed (per federal fiscal \n \n51.57% \n \n51.57% \n \n78.02% \n \nN/A \n \nyear) \n \nAverage food package cost per WIC participant (per federal fiscal year) \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nPercentage of WIC program children with a healthy body mass index (per federal fiscal year) \nPercentage of WIC program children with a body mass index categorized as overweight or obese (per federal fiscal year) \n \n62.46% \n \n61.82% \n \n43.35% \n \nN/A \n \n29.63% \n \n31.88% \n \n37.77% \n \nN/A \n \nInfectious Disease Control \nPercentage of early syphilis cases interviewed within 7 calendar days from date of assignment Percentage of refugees that receive initial domestic health screenings within 90 days of their arrival into the U.S. Percentage of eligible Tuberculosis (TB) patients completing TB treatment in 12 months Number of eligible TB clients completing treatment in 12 months \nNumber of qualified ADAP applicants on waiting list \nNumber of Tuberculosis cases \nNumber of STD cases \nNumber of Syphilis cases \n \n35.22% 86.00% 90.70% \n214 0 \n276 90,383 \n5,446 \n \n38.50% 93.00% 60.70% \n145 0 \n290 91,848 \n5,070 \n \n46.65% 91.50% 35.80% \n133 0 \n227 78,697 \n3,963 \n \n51.75% 83.40% 28.20% \n46 0 \n196 85,968 \n3,548 \n \n83 \n \n Program Performance Measures: \nNumber of HIV cases \nNumber of AIDS cases \nInspections and Environmental Hazard Control \nPercentage of primary food-born illness risk factor violations cited out of all violations cited Number of swimming pool closures \nPercentage of critical tourist accommodation risk factor violations cited out of all violations cited Number of constituent requests \nNumber of people trained by the Inspections and Environmental Hazard Control program Number of blood lead tests \nNumber of rabies specimen tests \nPercentage of on-site sewage systems that failed within the first five years of installation \nPublic Health Formula Grants to Counties \nTotal number of office visits in public health departments \nGeneral grant-in-aid spending per capita \nTotal number of unduplicated patients (Excluding Ryan White patients) \nTotal number of unduplicated, billable patients (Excluding Ryan White patients) \nTotal number of unduplicated, uncompensated care patients (Excluding Ryan White patients) Percentage of public health districts that are credentialed to bill insurance providers \nVital Records \nNumber of certificates issued \nAverage number of days to fill a certificate request \nAmount of revenue collected \nNumber of corrections, amendments, court orders, and adoptions processed \nPercentage of vital events entered within 15 days \nNumber of vital events registered \n \nFY 2019 Actual \n3,111 \n1,065 \n \nFY 2020 Actual \n2,218 \n914 \n \nFY 2021 Actual \n798 \n578 \n \nFY 2022 Actual \n1,449 \n503 \n \n25.20% 1,082 \n40.47% 180,503 \n19,864 3,286 1,956 1.40% \n \n25.33% 922 \n42.66% 169,183 \n11,849 2,218 1,795 2.06% \n \n25.03% 858 \n41.48% 154,307 \n11,849 2,172 1,541 1.63% \n \n29.97% 1,229 \n43.21% 225,166 \n19,715 2,082 1,552 2.15% \n \n1,184,898 \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \n100% \n \nN/A \n \nN/A \n \nN/A \n \n167,561 8 \n$2,753,087 31,025 84.1% \n257,209 \n \n143,145 9 \n$2,582,141 32,461 83.0% \n263,466 \n \n146,791 11.5 \n$2,640,638 36,082 81.46% \n278,170 \n \n131,038 12.1 \n$2,518,137 37,039 81.13% \n293,597 \n \n84 \n \n Program Performance Measures: \nDepartment of Public Health: Attached Agencies \nBrain and Spinal Injury Trust Fund \nNumber of complete applications received \nAverage number of days from application submission to award date \nPercentage of total annual budget dedicated to awards \n \nFY 2019 Actual \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \n160 69 \n73.31% \n \n112 75 \n69.76% \n \n118 51 \n70.01% \n \n106 72 \n62.10% \n \nGeorgia Trauma Care Network Commission \nNumber of Emergency Medical Service Regions (out of 10 possible) participating in Trauma System Regionalization activities \nNumber of First Responders trained from funding provided by the Commission \n \n9 \n \n10 \n \n10 \n \n10 \n \n828 \n \n1,829 \n \n2,287 \n \n3,340 \n \n85 \n \n Program Performance Measures: \nDepartment of Public Safety \nAviation \nNumber of Missions Flown \nPercentage of Individuals found through general searches (both criminal and search/rescue) Total Flight hours for Training \nTotal flight hours for Governor's Task Force \nTotal Flight hours for general searches (both criminal and search/rescue combined) Total flight hours for property search and surveillance \nTotal flight hours for aerial photography \nAverage response time of missions (in minutes) \n \nFY 2019 Actual \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \nN/A \n \n1,267 \n \n1,115 \n \n1,215 \n \nN/A \n \n62.50% \n \n65.00% \n \n59.00% \n \nN/A \n \n213.00 \n \n229.10 \n \n216 \n \nN/A \n \n898.10 \n \n884.10 \n \n648 \n \nN/A \n \n472.40 \n \n496.80 \n \n507.30 \n \nN/A \n \n175.5 \n \n257.3 \n \n146.7 \n \nN/A \n \n26.8 \n \n18.9 \n \n6.7 \n \nN/A \n \n78 \n \n72 \n \n47 \n \nCapitol Police Services \nNumber of Security events \nNumber of incidents investigated by Capitol Police \nNumber of security location checks by non-sworn personnel \nNumber of suspicious package, persons, and vehicle reports investigated by sworn personnel Number of patrols by sworn personnel \nNumber of visitors processed through security checkpoints by contracted security \nDepartmental Administration (DPS) \nNumber of open record requests completed \nNumber of financial audit findings \nAgency turnover rate \nPercentage of financial transactions processed on behalf of attached agencies \nPercentage of human resources transactions processed on behalf of attached agencies Percentage of electronic payments by ACH \n \n242 N/A 41,214 676 83,160 N/A \n \n325 369 9,458 337 29,589 25,817 \n \n92 156 14,088 541 14,706 20,808 \n \n334 403 14,595 922 58,024 43,887 \n \n39,806 N/A \n13.06% 14.76% 13.09% 70.73% \n \n21,979 N/A \n14.52% 14.87% \n8.25% 69.92% \n \n53,770 N/A \n17.29% 16.39% \n9.04% 68.87% \n \n67,556 N/A \n12.68% 12.00% \n8.62% 71.00% \n \nField Offices and Services \nNumber of vehicle stops performed \n \nN/A \n \n370,045 \n \n844,998 \n \n884,481 \n \n86 \n \n Program Performance Measures: \nNumber of vehicle fatalities Percentage of accident reports completed within 5 days Number of accidents in Georgia worked Number of SWAT team call-outs Percentage of Computer Aided Dispatch (CAD) calls validated Number of fleet operations vehicles serviced Total Department training hours Number of Criminal Interdiction Unit (CIU) agency assists Number of Nighthawks DUI stops Number of marijuana plants located on task force missions Percentage of crashes worked in Georgia by Troopers \nMotor Carrier Compliance \nNumber of commercial vehicle inspections Total inspection violations written Percentage of school buses found during inspections to have serious defects Number of vehicles weighed Number of overweight citations written Number of HOV/HOT Lane violations written Percentage of time weigh stations are open \n \nFY 2019 Actual \n836 92.00% 69,817 \n78 N/A N/A 110,722 541 2,408 7,000 N/A \n \nFY 2020 Actual \n658 89.00% 43,181 \n90 74.86% \n2,887 121,833 \n449 2,221 6,745 10.29% \n \nFY 2021 Actual \n1,055 88.00% 59,410 \n129 90.44% \n2,417 104,744 \n494 2,937 2,734 15.26% \n \nFY 2022 Actual \n1,028 86.00% 62,311 \n124 90.53% \n2,285 254,528 \n377 2,350 1,108 13.74% \n \n91,969 244,637 12.40% 14,155,393 \n28,722 1,478 \n35.23% \n \n67,900 157,655 13.28% 17,322,183 \n22,727 1,316 \n33.27% \n \n86,956 208,084 11.23% 39,841,432 \n23,014 1,097 \n32.28% \n \n70,350 167,123 11.15% 32,062,969 \n20,215 1,231 \n29.18% \n \n87 \n \n Program Performance Measures: \nDepartment of Public Safety: Attached Agencies \nGeorgia Firefighter Standards and Training Council \nNumber of compliant fire departments \nNumber of fire department agency inspections \nNumber of fire department individual station inspections \nNumber of active firefighter positions \nNumber of individual state certifications issued \nNumber of individual national certifications issued \n \nFY 2019 Actual \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \n552 476 1,718 15,308 1,684 11,148 \n \n600 512 1,159 27,311 1,957 11,932 \n \n544 305 643 27,579 1,624 11,483 \n \n529 468 1,835 26,656 1,777 16,260 \n \nOffice of Highway Safety \nFatality rate per 100 million miles driven \n \n1.12 \n \nN/A \n \nN/A \n \n1.21 \n \nPercentage of safety belt usage per federal fiscal year \n \n95.9% \n \nN/A \n \nN/A \n \nN/A \n \nPercentage of child safety seat usage per federal fiscal year \n \n56.3% \n \nN/A \n \nN/A \n \nN/A \n \nFatalities per 100 million miles driven (VMT) \n \n1,502 \n \nN/A \n \nN/A \n \n1,671 \n \nNumber of drivers age 20 and under in fatal crashes \n \n172 \n \nN/A \n \nN/A \n \n210 \n \nNumber of counties served by grants \n \n49 \n \n52 \n \n57 \n \n62 \n \nNumber of students successfully completing scholarship-funded driver education courses at TCSG, as well as, through other private and public driving education programs. \nNumber of transportation safety groups participating in grant programs \n \n4,934 41 \n \n4,296 36 \n \n4,786 39 \n \n3,867 44 \n \nNumber of law enforcement entities receiving grants \n \n42 \n \n48 \n \n54 \n \n58 \n \nTotal amount of law enforcement grant awards disbursed \n \n$6,303,477.51 $8,196,127.50 $7,237,283.11 $7,456,126.38 \n \nGeorgia Peace Officer Standards and Training Council \nPercentage of cases resulting in sanctions \nPercentage of cases in which external review of POST actions led to a decision upholding the Council's sanction of an officers certification Number of cases per investigator \nAverage number of open records requests completed per month \nNumber of certifications awarded \nNumber of individuals awarded certifications that are supervisory, managerial, or executive certified \n \n94.00% 100% 108 580 9,545 389 \n \n94.00% 100% 149 479 8,160 347 \n \n91.38% 100% 120 477 7,357 412 \n \n88.18% 100% 125 449 7,412 449 \n \n88 \n \n Program Performance Measures: Georgia Public Safety Training Center \nAverage cost per law enforcement candidate \nAverage cost per fire fighter candidate \nNumber of basic training courses taught \nNumber of candidates attending police or fire specialized training \nNumber of candidates attending police or fire basic training \nPercentage of candidates graduating from police or fire basic training \nPercentage of all courses taught off-campus \nNumber of candidates attending Fire Academy basic training \nNumber of candidates attending Police Academy specialized training \nPercentage of candidates graduating Fire Academy Basic Training \nPercentage of candidates graduating from Fire Academy Advanced courses \nPercentage of candidates graduating from Police Academy Advanced Courses \nPercentage of customers stating that customer service rates are good to very good Percentage of public agency heads who state their employees' job performance improved as a result of training provided Percentage of student registrations fulfilled in a timely manner \n \nFY 2019 Actual \n$3,281.42 $3,439.25 \n56 35,032 \n1,776 77% \n40.8% 247 \n20,319 80.2% 97.9% 96.2% 95.90% 95.00% 92.35% \n \nFY 2020 Actual \n$3,508.85 $2,153.23 \n59 22,955 \n1,843 82% \n43.1% 371 \n12,151 88.1% 97.1% 94.9% 95.05% 94.35% 90.75% \n \nFY 2021 Actual \n$3,963.31 $2,014.44 \n61 21,915 \n1,597 81% \n39.5% 399 \n14,952 88.0% 97.7% 94.0% 95.55% 94.05% 91.50% \n \nFY 2022 Actual \n$4,302.77 $2,586.42 \n66 23,070 \n1,645 80% \n51.3% 371 \n15,679 87.3% 97.2% 95.0% 94.45% 93.75% 89.75% \n \n89 \n \n Program Performance Measures: \nPublic Service Commission \nCommission Administration (PSC) \nTurnover Rate Number of Audit Findings \nFacility Protection \nNumber of Pipeline Safety Inspections Number of People Trained on GUFPA Requirements Number of GUFPA Investigations per Inspector \nUtilities Regulation \nNumber of Telecommunications, Natural Gas and Power Calls Received Average Call Wait Times (in seconds) Percentage of Calls Abandoned Average Number of Days to Process Number of Orders Issued Number of New Dockets \n \nFY 2019 Actual \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \n9.4% 0 \n \n5.95% 0 \n \n11.4% 0 \n \n11.0% 0 \n \n242 \n \n259 \n \n157 \n \n247 \n \n852 \n \n701 \n \n875 \n \n648 \n \n1068 \n \n634 \n \n620 \n \n830 \n \n9224 42 \n4.00% 180 711 549 \n \n32118 51 \n4.85% 180 620 709 \n \n59236 34 8% \n180 648 603 \n \n54,839 32 \n4.3% 60 \n903 550 \n \n90 \n \n Program Performance Measures: \nBoard of Regents of the University System of Georgia \nAgricultural Experiment Station \nNumber of journal articles by College of Agricultural and Environmental Sciences research faculty \nNumber of journal articles per full-time equivalent on the College of Agricultural and Environmental Sciences research faculty \nValue of research funds received \n \nFY 2019 Actual \n802 6.9 $63,216,575 \n \nFY 2020 Actual \n723 6.2 $53,138,412 \n \nFY 2021 Actual \n761 6.9 $70,736,698 \n \nFY 2022 Actual \n876 7.7 $61,333,302 \n \nNumber of new patents, trademarks, and certificates developed for the agricultural industry \nEstimated value of savings achieved by avoiding crop loss due to plant disease \n \n28 \n \n24 \n \n30 \n \n38 \n \n$167,560,000 $199,140,000 $273,350,000 $310,680,000 \n \nAverage grant dollars earned per researcher \n \n$539,990 \n \n$455,225 \n \n$474,424 \n \n$439,760 \n \nRoyalties received from products and patents \n \n$7,742,369 \n \n$7,624,638 \n \n$8,566,509 \n \n$9,652,732 \n \nPercentage of research proposals approved \n \n43% \n \n94% \n \n74% \n \n54% \n \nPercentage of research proposal funds awarded \n \n62% \n \n26% \n \n32% \n \n19% \n \nAthens and Tifton Veterinary Laboratories Contract \nPercentage of operating expenses covered by client revenue \nAverage cost per laboratory test run \nNumber of tests by the diagnostic laboratories for animal health diagnostic and surveillance testing Percentage of customers of the Diagnostic Labs that rate their services from excellent to good Number of accessions per year by the diagnostic laboratories for animal health diagnostic and surveillance testing Number of unique clients \nAverage number of days to turnaround sample test results \n \n55.90% $34.59 191,163 97.10% 72,928 \n1,472 3.1 \n \n50.95% $35.13 180,637 96.75% 70,269 \n1,324 3.35 \n \n41.37% $38.50 186,247 98.51% 73,207 \n1,416 2.87 \n \n44.38% $46.10 186,065 99.00% 73,310 \n1,430 3.11 \n \nCooperative Extension Service \nNumber of face-to-face client contacts made by Cooperative Extension through educational programs and consultations Number of face-to-face client contacts per Cooperative Extension county faculty full-time equivalent Number of continuing education units provided to clientele \nNumber of client contacts per Cooperative Extension county faculty full-time equivalent Number of youth served by Georgia 4-H \nNumber of diagnostic services provided \n \n2,005,271 6,460 \n166,808 359,947 238,997 112,267 \n \n1,810,338 5,765 \n135,359 265,171 242,884 107,739 \n \n1,180,689 3,910 \n117,301 645,343 190,617 111,128 \n \n1,584,546 5,062 \n139,171 305,346 \n97,124 118,302 \n \n91 \n \n Program Performance Measures: \nNumber of education contact hours from in-school programming \n \nFY 2019 Actual \n1,254,642 \n \nFY 2020 Actual \n629,981 \n \nFY 2021 Actual \n668,494 \n \nFY 2022 Actual \n393,219 \n \nEnterprise Innovation Institute \nNumber of enterprises and/or stakeholders served \nEconomic impact in dollars generated per state appropriated dollar \nNumber of jobs created or saved \nNumber of startups served during a fiscal year \nNumber of startups that graduate from an Institute incubator within three years and become scalable businesses Capital investment in current incubator companies \nNumber of technology jobs in current and graduate incubator companies \nNumber of startups graduating from EI2 incubator that remain in Georgia \n \n8,157 \n \n8,902 \n \n15,506 \n \n15,785 \n \n$292.57 \n \n$393.45 \n \n$322.07 \n \n$422.55 \n \n16,304 \n \n25,868 \n \n11,329 \n \n13,891 \n \n790 \n \n899 \n \n628 \n \n602 \n \n5 \n \n10 \n \n8 \n \n10 \n \n$456,304,749 $618,031,000 $1,186,405,488 $2,410,380,000 \n \n2,782 \n \n3,403 \n \n3,526 \n \n4,101 \n \n93 \n \n63 \n \n62 \n \n62 \n \nForestry Cooperative Extension \nNumber of service programs for outreach on forestry conservation \nNumber of public service publications \nNumber of service participants per full-time equivalent faculty \n \n523 186 2,383 \n \n463 165 1,953 \n \n503 191 2,647 \n \n379 119 10,988 \n \nForestry Research \nNumber of research proposals External funds earned per state appropriated dollar Number of research publications External sponsored research funds generated Percentage of research proposals that were awarded funding \n \n86 $3.12 \n199 $9,402,385 \n36.04% \n \n178 $3.50 \n295 $10,562,784 \n56.74% \n \n136 $3.50 \n270 $10,001,836 \n38.24% \n \n115 $3.87 \n256 $11,072,620 \n39.13% \n \nGeorgia Archives \nNumber of on-site researchers \nNumber of people served in-person \nCubic feet of records stored at the Archives Building \nCubic feet of records stored at the State Records Center \n \n4,043 8,182 84,504 175,972 \n \n2,515 6,208 84,851 176,019 \n \n424 2,008 85,339 158,177 \n \n2,087 3,275 85,909 153,033 \n \n92 \n \n Program Performance Measures: \nNumber of people served with inquiries made remotely (phone, e-mail, and mail) \nNumber of scanned images available to the public on the Internet (Archives Virtual Vault) Number of unique visitors to the Georgia Archives web site \nNumber of students, teachers, and the public trained/educated Georgia Archives workshops/lectures Number of sessions on the Georgia Archives web site \n \nFY 2019 Actual \n7,014 \n1,623,635 \n97,934 \n4,139 \n152,007 \n \nFY 2020 Actual \n7,638 \n1,665,581 \n166,225 \n3,693 \n229,920 \n \nFY 2021 Actual \n9,752 \n1,560,135 \n234,371 \n5,132 \n303,146 \n \nFY 2022 Actual \n7,509 \n1,580,840 \nN/A \n7,713 \nN/A \n \nGeorgia Cyber Innovation and Training Center \nNumber of events held at the Georgia Cyber Innovation and Training Center \nPercentage of Augusta University and Augusta Technical College students in postsecondary degree or certificate programs participating in courses located at the Cyber Center to complete academic requirements Number of unique training modules created by the Cyber Workforce Academy \nPercentage of high school and postsecondary students who receive internships or job offers in the cybersecurity industry after participating in academic programs at the Cyber Center Number of federal, state, and local government personnel that participated in continuing education at the Cyber Center \nPercentage of Cyber Center tenants with interns from Augusta University and Augusta Technical College \n \n344 38% \n18 N/A 784 N/A \n \n183 51% \n13 4% 276 33% \n \n132 47% \n13 5% 437 50% \n \nGeorgia Research Alliance \n \nResearch \u0026 Development (R\u0026D) grants awarded to Georgia Research Alliance's $610,690,246 $687,475,115 \n \nN/A \n \n(GRA) Academy of Eminent Scholars \n \nAverage amount in R\u0026D grants per Eminent Scholar researcher \n \n$9,114,780 \n \n$10,260,823 \n \nN/A \n \nStart-up companies launched via the GRA Ventures Program (Ventures Program focuses on commercializing technologies and discoveries emerging from Georgia's research universities) presently operating in Georgia Average annual revenue per company launched through support from the GRA Venture program \nNumber of Georgia-based jobs presently supported through non-state R\u0026D grants competitively awarded to GRA Eminent Scholars and companies launched via the GRA Ventures Program Private capital funding received by venture development companies participating in the GRA Ventures Program \nPrivate contributions made to the GRA Venture Fund LLC \n \n180 $613,000 \n3,483 $152,270,701 \n$3,167,398 \n \n195 \n \n226 \n \n$929,745 \n \n$678,584 \n \n3,550 \n \nN/A \n \n$91,540,838 $373,140,899 \n \n$2,526,438 \n \n$4,580,065 \n \nPercentage of companies launched through support from the GRA Venture program which are still in operation in Georgia after four years \nDollars of external funds generated per state dollar \n \n81% \n \n88% \n \nN/A \n \n$90.29 \n \n$103.79 \n \nN/A \n \n282 54% \n18 N/A 509 27% \nN/A N/A N/A N/A N/A N/A N/A N/A N/A \n \nGeorgia Tech Research Institute \nExternal sponsored research funds generated \nDollars of external research funds generated per state appropriated dollar \n \n$643,433,029 $685,338,345 $782,491,256 $832,895,260 \n \n$105.57 \n \n$117.05 \n \n$133.77 \n \n$60.41 \n \n93 \n \n Program Performance Measures: \nEstimated total economic impact of Georgia Tech Research Institute's sponsored funded research and activities \nNumber of new sponsored projects \n \nFY 2019 \n \nFY 2020 \n \nFY 2021 \n \nFY 2022 \n \nActual \n \nActual \n \nActual \n \nActual \n \n$1,402,684,003 $1,494,037,592 $1,326,479,177 $1,401,346,274 \n \n856 \n \n859 \n \n914 \n \n928 \n \nNumber of patents acquired each year \n \n3 \n \n9 \n \n7 \n \n2 \n \nEconomic impact of state funded projects on Georgia \n \n$13,287,004 \n \n$12,764,314 \n \n$12,486,150 \n \n$23,198,223 \n \nNumber of K-12 students participating in STEM Direct to Discovery (D2D) programming \nNumber of K-12 educators who participate in STEM professional development events \nPercentage of subcontracts with small businesses, including women-owned, veteran-owned, disabled veteran-owned, minority-owned, and historically black colleges and universities (HBCUs), on sponsored research contracts \n \n12,775 890 \n37.9% \n \n2,550 335 \n32.4% \n \n4,597 546 \n44.1% \n \n2,586 316 \n33.3% \n \nMarine Institute \nTotal income from all facility fees and Indirect Cost Recovery \n \n$220,981 \n \n$243,792 \n \n$76,169 \n \n$135,031 \n \nNumber of peer reviewed publications, theses, and dissertations stemming from Marine Institute-based research \nNumber of students receiving instructional time at Marine Institute \n \n35 \n \n34 \n \n42 \n \n35 \n \n576 \n \n328 \n \n116 \n \n365 \n \nNumber of people who visit Marine Institute as part of a guided tour \n \n312 \n \n261 \n \n18 \n \n92 \n \nPercentage of Marine Institute facilities currently in \"good\" or \"excellent\" condition \nNumber of beds occupied by instructional and research participants \n \n88% 4,193 \n \n89% 3,255 \n \n89% 2,614 \n \n83% 4,162 \n \nAnnualized dollars leveraged for the University of Georgia through grants requiring use of Marine Institute facilities \n \n$1,627,402 \n \n$1,614,120 \n \n$1,726,509 \n \n$1,830,739 \n \nMarine Resources Extension Center \nNumber of consultations with Marine Extension coastal marine constituents \nNumber of individuals trained by Marine Extension in a Hazard Analysis Critical Control Point (HACCP) course for the safe processing and handling of seafood Total dollars generated from new commercial aquaculture operations including hard clams and oysters Number of local governments assisted \nNumber of K-12 students reached through educational programming \n \n38,644 64 \n$3,124,966 25 \n5,639 \n \n49,671 28 \n$2,959,090 23 \n2,910 \n \n42,431 50 \n$1,882,163 35 \n417 \n \n77,502 32 \n$2,963,693 51 \n4,246 \n \nMedical College of Georgia Hospital and Clinics \nPercentage of residency trainees at a Chief residency level \nResidency program graduation rate \n \n25.8% 92.1% \n \n27.7% 91.8% \n \n28.4% 91.5% \n \n28.9% 95.3% \n \n94 \n \n Program Performance Measures: Public Libraries \nNumber of circulations in Georgia public libraries \nPercentage of Georgians with a library card \nTotal number of individual user sessions to access the Internet at Georgia Public Libraries Number of interlibrary PINES loans \nLocal library staff attending continuing education provided by GPLS \nPercentage of those eligible for Library for the Blind and Physically Handicapped services utilizing GLASS Number of talking book circulations \nNumber of professional assistance communications with local library system staff Children's program attendance \nPercentage of total circulations that are e-books \nPercentage of active cardholders with at least one incidence of loan activity \nPublic Service/Special Funding Initiatives \nReturn on investment in terms of external grant and other funding generated per state appropriated dollar related to the Augusta University Cardiology Center Special Funding Initiative Percentage of participants in the Georgia Cancer Center's treatments and clinical trials who are part of minority or underserved populations Percentage of Adrenal Center patients who enroll in studies \nNumber of residents and medical students participating in clinical rotations at the Adrenal Center \n \nFY 2019 Actual \n36,017,619 40.79% \n15,788,824 759,323 3,809 9.90% 444,021 155,745 \n1,837,524 6.47% \n19.58% \n$1.30 41% 31% 31 \n \nFY 2020 Actual \n28,938,310 40.33% \n11,005,877 658,853 11,556 5.96% 658,357 201,057 \n1,382,086 8.54% \n17.55% \n$1.80 38% 21% 50 \n \nFY 2021 Actual \n24,660,361 40.2% \n6,019,216 702,494 9,622 6.13% 686,738 214,519 678,886 12.41% 13.01% \n$2.40 40% 66% 52 \n \nFY 2022 Actual \n29,670,251 40.77% \n8,662,656 739,101 6,670 7.38% 624,698 189,282 863,693 10.63% 11.53% \n$3.00 48% 61% 52 \n \nRegents Central Office \nEmployee turnover rate \nAverage number of days to process a payment \nNumber of audit findings for the Regents Central Office \nPercentage of payments made electronically \nTotal payments processed \nNumber of online database searches on GALILEO \nPercentage of respondents surveyed annually who agree/strongly agree that GALILEO is a valuable service Average percentage cost increase in employee health benefits over prior year \n \n10.80% 40 0 \n81% 7,667 24,803,395 91.3% 7.45% \n \n12.28% 35 0 \n80% 7,214 23,328,550 91.9% -3.26% \n \n10.24% 44 \nN/A 79% 6,136 21,480,853 91.8% 0.66% \n \n20.00% 39 \nN/A 79% 6,913 25,041,222 90.4% 5.68% \n \n95 \n \n Program Performance Measures: \nNumber of engagements (assurance, consulting, and investigation) completed by USG Internal Audits Communicate Key Board Actions/USG News (number of news releases) \nNumber of media inquiries \nNumber of page views on USG webpages (public inquiries) \nNumber of social media posts \nNumber of open records requests \nPercentage of new and under-represented service provider participation for design and construction Percentage of rented space directly related to unmet campus needs \nNumber of degree programs approved \nNumber of degree programs terminated \nNumber of Georgia RCP Optometry students completing/graduating from the program \nSkidaway Institute of Oceanography \nNumber of peer reviewed articles published \nAverage sponsored dollars generated per state appropriated dollar \nAverage research dollars generated per faculty member \nPercentage of beds occupied by instructional program participants (32 beds available year-round) Number of consultations or external counseling presentations \nStudents receiving full days of researched based instruction \n \nFY 2019 Actual \n214 26 \n453 4,432,864 \n214 127 20% 27.92% \n33 36 \n9 \n \nFY 2020 Actual \n194 29 \n414 4,536,426 \n344 135 14% 20.67% \n39 21 13 \n \nFY 2021 Actual \n188 28 \n441 4,038,298 \n320 156 28% 23.11% \n28 32 13 \n \nFY 2022 Actual \n179 30 \n390 3,589,231 \n1,885 112 36% \n15.65% 43 47 10 \n \n28 $1.64 $263,124 20.00% \n159 3,878 \n \n22 $1.54 $238,245 4.20% \n180 1,476 \n \n20 $0.92 270,627 12.92% \n327 2,725 \n \n26 $1.35 $399,931 10.74% \n422 4,899 \n \nTeaching \nNumber of students enrolled at University System of Georgia institutions \nTotal sponsored fund revenue (in millions) \nPercentage of first-year, full-time students graduating within three years for an associate's degree or transferring to a bachelor's degree program systemwide Percentage of first-year, full-time students graduating within six years (systemwide) for a bachelor's degree Percentage of first-year, full-time students retained systemwide \nIn-state tuition affordability ranking for the University System of Georgia's public four-year institutions among the 16 member states of the Southern Regional Education Board \n \n328,712 $2,051 44.2% 62.9% 80.3% 4 \n \n333,507 $2,326 43.9% 63.2% 81.3% 3 \n \n341,489 $2,418 44.3% 63.7% 82.1% N/A \n \n340,638 $2,669 44.6% 63.2% 77.5% N/A \n \n96 \n \n Program Performance Measures: \nAverage student cumulative debt load upon completion of degree or credential per undergraduate student systemwide \nAverage student cumulative debt load upon completion of degree or credential per graduate student systemwide \n \nFY 2019 Actual \n$15,336 \n$21,893 \n \nFY 2020 Actual \n$14,897 \n$21,896 \n \nFY 2021 Actual \n$14,435 \n$20,091 \n \nFY 2022 Actual \n$13,616 \n$18,620 \n \nVeterinary Medicine Experiment Station \nTotal extramural research funding \nExtramural research dollars generated per state appropriated dollar \nTotal scientific publications \nNumber of poultry birds impacted by the Poultry Diagnostic and Research Center visits (number of birds seen) Number of diagnostic lab services provided by Poultry Diagnostic and Research Center (total diagnostic lab accessions) \n \n$26,734,371 $7.41 497 \n2,500,000 74,346 \n \n$36,872,910 $8.27 508 \n4,450,000 26,545 \n \n$46,444,807 $10.99 711 \n6,000,000 49,546 \n \n$50,174,943 $11.33 648 \n5,500,000 88,392 \n \nVeterinary Medicine Teaching Hospital \nTotal number of veterinary cases \nAverage net income per case \nPercentage of clients surveyed who rate the services received as good or excellent Number of individuals enrolled in the veterinary technician program supported by state funds Average revenue per case \nPercentage of total cases visited by field services \nAverage turnaround time per case in days \nPercentage of residents who pass the board examination in their particular specialty Percentage of veterinary students who remain in Georgia for at least five years after graduating \n \n31,432 $32.82 \n99% 35 \n$672.64 5.4% 4.0 75% 80% \n \n28,779 $25.42 \n99% 35 \n$755.31 4.7% 4.4 100% 85% \n \n33,548 $65.17 \n99% 35 \n$777.93 5.2% 3.5 100% 85% \n \n34,072 $46.56 \n95% 35 \n$853.94 8.7% 2.9 82% 85% \n \n97 \n \n Program Performance Measures: Payments to Georgia Military College Junior Military College \nJunior college fall enrollment \nJunior college state appropriated dollar per student \nJunior college graduation rate \nJunior college graduation/four year college transfer rate \n \nFY 2019 Actual \n8,812 $336.10 \n28% 43% \n \nFY 2020 Actual \n8,766 $440.73 \n32% 47% \n \nFY 2021 Actual \n7,501 $464.99 \n29% 44% \n \nFY 2022 Actual \n7,014 $564.21 \n34% 50% \n \nPayments to Georgia Military College Preparatory School \nPreparatory school fall enrollment \nPreparatory school state appropriated dollar per student \nPreparatory school graduation rate \nPercentage of students who obtained a score of (3) or higher on advanced placement exams \nPayments to Georgia Public Telecommunications Commission \nNumber of listeners using Georgia Public Broadcasting radio resources weekly \nNumber of unduplicated households viewing Georgia Public Broadcasting T.V. resources monthly Number of unduplicated visitors using Georgia Public Broadcasting new media resources Number of media assets downloaded/streamed by education users \nPercentage of total operating expenditures supported by state funding \nCost to raise a dollar \n \n670 $4,652.73 \n100% 97% \n \n738 $5,346.69 \n100% 93% \n \n698 $5,415.56 \n100% 80% \n \n846 $5,241.07 \n100% 78% \n \n320,600 1,246,680 4,237,861 8,200,000 \n39% $0.52 \n \n308,800 1,131,798 8,191,333 11,200,000 \n39% $0.42 \n \n417,987 1,158,209 8,457,621 11,568,279 \n42% $0.36 \n \n303,319 821,827 7,267,829 9,852,765 \n48% $0.36 \n \n98 \n \n Program Performance Measures: \nDepartment of Revenue \nForestland Protection Grants \nNumber of jurisdictions reimbursed under the Forestland Protection Act \nNumber of reimbursements \nAmount of reimbursements \nAverage time in days from application to award payment \nNumber of acres of forestland preserved under the Forestland Protection Act \nAverage amount of reimbursement claims \n \nFY 2019 Actual \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \n149 \n \n210 \n \n140 \n \n178 \n \n291 \n \n356 \n \n270 \n \n336 \n \n$44,396,180.52 $44,061,290.13 $37,778,525.04 $34,883,539.00 \n \n299 \n \n146 \n \n146 \n \n135 \n \n5,369,122 \n \n5,647,903 \n \n5,760,579 \n \n5,900,039 \n \n$297,960.00 \n \n$206,861.00 \n \n$269,846.00 \n \n$195,975.00 \n \nIndustry Regulation \nNumber of alcohol inspections \nPercentage of alcohol inspections in compliance \nNumber of tobacco inspections \nPercentage of tobacco inspections in compliance \nAverage Alcohol/Tobacco/COAM inspections per sworn Alcohol and Tobacco Division Officer Dollar amount collected by Alcohol and Tobacco Division staff \nNumber of underage alcohol investigations \nPercentage of investigated vendors making illegal underage alcohol sales \nNumber of underage tobacco investigations \nPercentage of investigated vendors making illegal underage tobacco sales \n \n6,565 \n \n5,055 \n \n5,833 \n \n6,306 \n \n90.00% \n \n94.80% \n \n94.40% \n \n94.40% \n \n5,237 \n \n4,216 \n \n5,370 \n \n6,220 \n \n94.00% \n \n97.60% \n \n97.40% \n \n96.91% \n \n393 \n \n281 \n \n308 \n \n302 \n \n$7,279,607.00 $6,587,662.58 $5,985,754.50 $5,807,552.90 \n \n3,826 \n \n3,150 \n \n3,923 \n \n3,980 \n \n7.00% \n \n5.50% \n \n10.50% \n \n9.70% \n \n4,713 \n \n3,159 \n \n3,108 \n \n4,336 \n \n7.00% \n \n3.70% \n \n12.17% \n \n6.50% \n \nLocal Government Services \nNumber of resolved Unclaimed Property claims \nTotal amount of local tax distributions \n \n14,857 \n \n27,195 \n \n26,530 \n \n21,476 \n \n$5,557,949,758 $5,657,301,482 $6,558,191,690 $7,430,202,770 \n \nLocal Tax Officials Retirement and FICA \nAmount of Employee Retirement System benefits paid for local retirement \nNumber of officials and staff participating in Employee Retirement System \nAmount of FICA paid for local retirement \n \n$7,784,855 732 \n$681,314 \n \n$11,099,469 $7,174,897.28 $7,082,982.29 \n \n677 \n \n582 \n \n501 \n \n$681,314 \n \n$681,314 \n \n$681,314 \n \n99 \n \n Program Performance Measures: Motor Vehicle Registration and Titling \nAmount of revenue from motor vehicle registrations (in millions) \nNumber of motor vehicle titles processed (in millions) \nNumber of motor vehicle registrations processed \nNumber of motor vehicle registrations renewed online \nSalvage inspections completed statewide \nPercentage of each private contractor's inspection reports reviewed by state salvage inspectors Percentage of each private contractor's inspections that are visually inspected by state salvage inspectors Percentage of compliant contractor salvage vehicle inspections \n \nFY 2019 Actual \n$288 3 \n10,022,751 1,271,294 17,271 8.43% 8.93% 99.60% \n \nFY 2020 Actual \n$278 3 \n9,921,284 2,535,178 \n17,813 7.27% 21.49% 99.51% \n \nFY 2021 Actual \n$279 3 \n10,352,085 3,121,368 20,211 25.30% 16.51% 98.77% \n \nFY 2022 Actual \n$285 3 \n10,458,845 3,263,787 20,054 15.03% 12.28% 99.99% \n \nOffice of Special Investigations \nAmount of fraud prevented per fiscal year Total number of returns reviewed Number of returns reversed Cases worked Vin/Title Fraud Unit Arrest made Vin/Title Fraud Cases investigated by Tax Special Agents Cases prosecuted by Tax Special Agents \nTaAxrrCesotsmmpaldieanbycTeax Special Agents \nNumber of telephone calls seeking assistance in the 11 Regional Offices Number of walk-in taxpayers seeking assistance in the 11 Regional Offices Average collections per out-of-state auditor Total revenue agent collections Average collections per in-state auditor Average collections per field revenue agent Average number of hours per audit by tax type - Sales and Use Tax Average number of hours per audit by tax type - Individual Income Tax Average number of hours per audit by tax type - Withholding Tax \n \n$146,672,787 \n \n$97,431,510 \n \n$93,981,538 $1,043,912,047 \n \n4,871,086 \n \n4,278,440 \n \n4,532,626 \n \n4,962,179 \n \n8,032 \n \n11,315 \n \n1,139 \n \n2,312 \n \n401 \n \n548 \n \n1,365 \n \n704 \n \n28 \n \n67 \n \n50 \n \n35 \n \n128 \n \n153 \n \n41 \n \n82 \n \n18 \n \n19 \n \n18 \n \n5 \n \n298 152,457 \n \n64 151,210 \n \n0 136,485 \n \n0 118,157 \n \n22,455 \n \n20,287 \n \n5,407 \n \n5,351 \n \n$3,697,304.70 $2,079,715.04 $4,120,678.47 $2,357,683.10 \n \n$644,513,035.88 $684,210,124.07 $611,943,431.31 $677,372,839.33 \n \n$1,605,139.20 \n \n$966,242.27 $2,385,740.01 $1,647,786.05 \n \n$5,370,941.97 $5,701,751.03 $3,537,244.75 $4,031,981.19 \n \n55 \n \n58 \n \n54 \n \n53 \n \n1 \n \n1 \n \n1 \n \n1 \n \n10 \n \n5 \n \n9 \n \n12 \n \n100 \n \n Program Performance Measures: \nAverage number of hours per audit by tax type - Miscellaneous Taxes including IFTA, IRP, Tobacco, Alcohol, Unclaimed Property \n \nFY 2019 Actual \n45 \n \nFY 2020 Actual \n39 \n \nFY 2021 Actual \n47 \n \nFY 2022 Actual \n44 \n \nNumber of audits completed \n \n113,702 \n \n87,850 \n \n75,405 \n \n118,283 \n \nPercentage of audits found to be in compliance \n \n42.00% \n \n40.00% \n \n36.00% \n \n26.00% \n \nTotal in state auditor collections \n \n$118,780,300.59 $67,636,958.59 $169,387,541.01 $98,867,162.72 \n \nTotal out-of-state auditor collections \n \n$151,589,492.60 $83,188,601.74 $164,827,138.63 $94,307,324.04 \n \nTax Policy \nNumber of taxpayer conferences completed \n \n104 \n \n92 \n \n76 \n \n63 \n \nNumber of Georgia Tax Tribunal cases resolved during automatic remand period \n \n491 \n \n454 \n \n456 \n \nN/A \n \n(calendar year) \n \nNumber of letter rulings issued \n \n21 \n \n64 \n \n11 \n \n13 \n \nTaxpayer Services \nPercentage of person surveyed who attended taxpayer education workshops who reported that the program was beneficial Number of in-bound calls Number of calls answered Percentage of inbound calls answered Percentage of inbound calls abandoned Average call wait times (in seconds) Average number of calls answered per customer service representative Number of taxpayer workshops provided Total number of taxpayer workshop attendees Total returns processed Total returns processed by type - Withholding Total returns processed by type - Corporate Total returns processed by type - Sales Total returns processed by type - Individual Percentage of individual tax returns filed electronically \n \nN/A 876,341 618,283 70.55% 29.45% \n1,260 13,616 \n15 325 8,555,671 1,338,904 347,140 1,500,004 5,026,944 85.32% \n \nN/A 665,747 638,437 95.90% \n4.10% 89 \n10,134 28 \n542 8,030,005 1,365,223 \n337,926 1,555,983 4,770,873 \n90.67% \n \nN/A 683,989 595,270 87.02% 12.97% \n823 9,301 \n20 516 9,651,630 1,715,324 345,513 1,729,237 5,861,556 98.11% \n \nN/A 572,657 424,702 78.00% 22.00% \n1,279 16,335 \n26 1,026 8,893,753 1,521,765 330,142 1,838,208 5,203,638 92.08% \n \n101 \n \n Program Performance Measures: \nPercentage of withholding tax returns filed electronically Percentage of corporate tax returns filed electronically Percentage of sales tax returns filed electronically Percentage of total tax returns filed electronically Average time to process a return (days) Average time to process an electronic filing - individual (days) Average time to process a paper return - individual (days) \n \nFY 2019 Actual \n98.44% 77.63% 99.85% 89.77% \n22.86 4.91 \n40.81 \n \nFY 2020 Actual \n97.51% 81.81% 99.84% 92.46% \n16.90 3.75 \n30.06 \n \nFY 2021 Actual \n97.00% 85.46% 99.94% 97.79% \n7.78 2.16 13.41 \n \nFY 2022 Actual \n99.31% 87.80% 99.95% 94.78% \n3.24 2.21 15.49 \n \n102 \n \n Program Performance Measures: \nSecretary of State: Attached Agencies \nReal Estate Commission \nAgency investigations resulting in imposing a disciplinary action on a license Percentage of Georgia passing rates on qualifying real estate salesperson examinations that surpass the national average Percentage of all completed applications processed within 5 business days of receipt Agency investigations completed in a fiscal year \nGeorgia Access to Medical Cannabis Commission \nBoard Member Per Diem/Mileage Application Fees collected License fees collected Number of Production License applications processed Number of Dispensary Licenses processed Number of Class 1 Production Licenses regulated Number of Class 2 Production Licenses regulated Number of Dispensary Licenses regulated Number of Complaints received Number of Complaints investigated Number of Licenses inspected Number of licenses renewed Average number of days to process renewal applications Total number of license revocations Fines Collected Number of complaints received Number of open complaints Number of complaints closed Number of regular inspections \n \nFY 2019 Actual \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \n176 3% 97% 1,924 \n \n154 4% 95% 1,557 \n \n131 5% 90% 1,800 \n \n143 4% 93% 1,803 \n \nN/A \n \n$3,058.67 \n \n$0 Not Reported \n \nN/A \n \n$0 \n \n$765,000.00 \n \n$0 \n \nN/A \n \n$0 \n \n$0 \n \n$0 \n \nN/A \n \n0 \n \n69 \n \n0 \n \nN/A \n \n0 \n \n0 \n \n0 \n \nN/A \n \n0 \n \n0 \n \n0 \n \nN/A \n \n0 \n \n0 \n \n0 \n \nN/A \n \n0 \n \n0 \n \n0 \n \nN/A \n \n0 \n \n0 \n \n39 \n \nN/A \n \n0 \n \n0 \n \n0 \n \nN/A \n \n0 \n \n0 \n \n0 \n \nN/A \n \n0 \n \n0 \n \n0 \n \nN/A \n \n0 \n \n0 \n \nN/A \n \nN/A \n \n0 \n \n0 \n \n0 \n \nN/A \n \n$0 \n \n$0 \n \n$0 \n \nN/A \n \n0 \n \n0 \n \n39 \n \nN/A \n \n0 \n \n0 \n \n0 \n \nN/A \n \n0 \n \n0 \n \n39 \n \nN/A \n \n0 \n \n0 \n \n0 \n \n103 \n \n Program Performance Measures: \nNumber of investigations opened in fiscal year Number of investigations in progress Number of investigations closed Investigations resulting in imposing a disciplinary action on a license Average number of days to complete an investigation \n \nFY 2019 Actual \nN/A \nN/A \nN/A \nN/A \nN/A \n \nFY 2020 Actual \n0 \n0 \n0 \n0 \n0 \n \nFY 2021 Actual \n0 \n0 \n0 \n0 \n0 \n \nFY 2022 Actual \n0 \n0 \n0 \n0 \n0 \n \n104 \n \n Program Performance Measures: \nGeorgia Student Finance Commission \nCommission Administration (GSFC) \nNumber of active registered GAfutures.org users \nNumber of lottery funded scholarships and grants disbursed \nNumber of state general funded scholarships and grants disbursed \nNumber of students and parents met with for postsecondary advising and financial counseling Percentage of students completing the Free Application for Federal Student Aid (FAFSA) in rural districts Percentage of institutions reviewed with monetary findings greater than $10,000 \n \nFY 2019 Actual \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \n921,724 377,551 155,356 110,799 \n45.8% 24.1% \n \n1,108,609 396,914 166,466 89,432 47.3% 40.7% \n \n1,325,879 405,473 142,354 19,967 49.5% 17.9% \n \n1,518,992 403,228 140,043 47,451 48.7% 31.0% \n \nDual Enrollment \nNumber of awards disbursed \nAverage dollar amount per award \nNumber of semester credit hours \nNumber of quarter credit hours \nNumber of students served \nPercentage of Dual Enrollment participants who earned a certificate or associates degree prior to high school graduation \nEngineer Scholarship \nNumber of students obtaining forgivable loans \nAverage dollar amount per award \nPercentage of students repaying loans through service \nNumber of recipient graduates \n \n100,312 $1,043.00 \n576,644 84,234 51,949 7.7% \n \n111,156 $881.53 632,591 \n92,921 58,347 \n5.6% \n \n90,919 $806.30 469,480 \n61,549 48,963 \n1.8% \n \n91,414 $773.60 457,840 \n56,123 49,551 \n0.2% \n \n315 $3,417.00 \n38.00% 44 \n \n317 $3,349.86 \n37.20% 67 \n \n340 $3,366.18 \n37.70% 85 \n \n371 $3,287.74 \n39.40% 98 \n \nGeorgia Military College Scholarship \nNumber of students awarded scholarships \nAverage dollar amount per student \nPercentage of students repaying loans through service \nPercentage of students with four or more awards \n \n80 $12,232 \n36% 43.8% \n \n86 $13,537 \n10.7% 45.3% \n \n78 $12,422 \n18.3% 56.4% \n \n76 $11,806 \n41.8% 64.5% \n \n105 \n \n Program Performance Measures: HERO Scholarship \nNumber of awards disbursed Average dollar amount per award Number of students receiving Helping Educate Reservists and their Offspring (HERO) scholarships \nHOPE High School Equivalency Exam \nNumber of students receiving the HOPE GED grant \nPercentage of issued HOPE GED vouchers redeemed \nNumber of GED diplomas issued by Technical College System of Georgia \nPercentage of HOPE GED recipients who earn a postsecondary credential from the Technical College System of Georgia \nHOPE Grant \nNumber of HOPE Grant awards disbursed \nAverage dollar amount per HOPE Grant award \nNumber of students receiving the HOPE Grant \nNumber of Zell Miller Grant awards disbursed \nAverage dollar amount per Zell Miller Grant award \nNumber of students receiving Zell Miller Grant \nNumber of HOPE Career Grant awards disbursed \nAverage dollar amount per HOPE Career Grant award \nNumber of students receiving HOPE Career Grant \n \nFY 2019 Actual \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \n254 $950 \n143 \n \n369 $943 \n213 \n \n335 $930 \n190 \n \n275 $938 \n154 \n \n846 12.6% 6,714 36.83% \n \n845 15.7% 4,932 36.90% \n \n390 9.4% 3,990 34.70% \n \n440 12.7% 3,362 36.50% \n \n44,730 $631.00 \n29,608 16,838 $808.00 10,526 32,489 $405.00 21,200 \n \n44,290 $665.27 \n29,677 15,818 $904.36 10,257 40,398 $401.96 25,967 \n \n36,601 $644.67 \n25,053 15,181 $898.39 \n9,602 36,740 $385.24 23,690 \n \n35,080 $642.51 \n24,126 13,966 $903.10 \n9,020 35,961 $386.08 23,499 \n \nHOPE Scholarships - Private Schools \nNumber of HOPE Scholarship awards disbursed Average dollar amount per HOPE Scholarship award Number of private school students receiving the HOPE Scholarship Number of Zell Miller Scholarship awards disbursed Average dollar amount per Zell Miller Scholarship award Number of private school students receiving the Zell Miller Scholarship \n \n23,961 $1,752.00 \n11,366 5,776 \n$2,142.00 2,798 \n \n23,545 $1,814.55 \n11,478 6,344 \n$2,582.80 3,082 \n \n24,148 $1,838.65 \n11,767 6,735 \n$2,622.85 3,262 \n \n24,104 $1,833.56 \n11,649 7,202 \n$2,607.82 3,482 \n \n106 \n \n Program Performance Measures: \nPercentage of HOPE Scholarships  Private Schools recipients who permanently lose scholarship eligibility by failing to maintain the required grade point average Percentage of HOPE Scholarships  Private Schools recipients who lose scholarship eligibility by meeting the maximum number of years for eligibility prior to receiving a bachelor's degree \nHOPE Scholarships - Public Schools \nNumber of HOPE Scholarship awards disbursed \nAverage dollar amount per HOPE Scholarship award \nNumber of public school students receiving the HOPE Scholarship \nNumber of Zell Miller Scholarship awards disbursed \nAverage dollar amount per Zell Miller Scholarship award \nNumber of public school students receiving the Zell Miller Scholarship \nPercentage of HOPE Scholarships  Public Schools recipients who permanently lose scholarship eligibility by failing to maintain the required grade point average Percentage of HOPE Scholarships  Public Schools recipients who lose scholarship eligibility by meeting the maximum number of years for eligibility prior to receiving a bachelor's degree \nLow Interest Loans \nNumber of loan applications processed \nAverage dollar amount of loan \nNumber of students obtaining Low Interest Loans \nPercentage of students receiving loans who are also eligible to receive the Federal Pell Grant Percentage of eligible applicants who received a loan \nPercentage of recipients defaulting on loans \n \nFY 2019 Actual \n0.5% \n1.6% \n \nFY 2020 Actual \n0.9% \n1.1% \n \nFY 2021 Actual \n0.2% \n0.9% \n \nFY 2022 Actual \n0.4% \n0.9% \n \n194,477 $2,044.00 \n93,914 58,704 $3,707.00 26,679 \n0.5% 1.6% \n \n199,499 $2,072.06 \n95,880 66,175 $3,745.26 29,817 \n0.6% 1.3% \n \n211,633 $2,045.45 \n102,268 74,045 \n$3,710.37 32,642 0.5% 1.0% \n \n210,558 $2,033.08 \n102,015 75,917 \n$3,703.57 33,981 0.6% 1.1% \n \n7,097 $5,216.00 \n5,528 72.8% 80.27% 21.7% \n \n7,422 $5,380.78 \n5,585 73.4% 76.9% \n36% \n \n6,803 $5,208.43 \n5,412 72.1% 81.6% 37.8% \n \n6,058 $5,163.00 \n4,950 75.0% 84.4% 39.7% \n \nNorth Georgia Military Scholarship Grants \nNumber of students awarded scholarship Average dollar amount per student Percentage of students repaying loans through service Percentage of students with six or more awards Percentage of borrowers in repayment status that defaulted \n \n189 $15,833.00 \n54.7% 47.0% 11.79% \n \n179 $16,227.89 \n55.4% 34.1% \n7.5% \n \n188 $16,262.37 \n54.7% 36.3% \n7.6% \n \n177 $15,896.59 \n67.3% 36.0% \n8.8% \n \n107 \n \n Program Performance Measures: North Georgia ROTC Grants \nNumber of awards disbursed \nAverage dollar amount per award \nNumber of students receiving the Reserve Officers' Training Corps grant \nNumber of students receiving Reserve Officers' Training Corps Grant for Future Officers \nPublic Safety Memorial Grant \nNumber of awards disbursed \nAverage dollar amount per award \nNumber of students receiving the Public Safety Memorial Grant \nPercentage of eligible applicants awarded \n \nFY 2019 Actual \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \n802 $1,272.00 \n271 192 \n \n824 $1,252.12 \n288 175 \n \n790 $1,250.58 \n276 171 \n \n662 $1,222.05 \n387 160 \n \n55 $7,700.00 \n31 100% \n \n56 $7,650.59 \n29 100% \n \n72 $7,297.38 \n38 100% \n \n85 $8,128.08 \n45 100% \n \nREACH Georgia Scholarship \nNumber of REACH Scholarships funded with State Funds \nNumber of awards disbursed \nPercentage of REACH high school graduates receiving an award within two years of graduation Average number of awards per student \nNumber of secondary students enrolled in REACH Scholarship \nAverage high school GPA for graduating cohort \nAverage dollar amount per award \nAverage college GPA for REACH Scholars \nPercentage of REACH Scholars graduating from high school \n \n459 55 \n84.0% 1.96 \n1,665 3.2 \n$1,215.00 2.6 \n100% \n \n537 177 64.7% 1.86 2,224 3.3 $1,227.47 3.1 100% \n \n637 318 78.1% \n2 2,695 \n3.3 $1,233.91 \n2.9 100% \n \n637 605 71.6% \n2 3,034 \n3.3 $1,240.89 \n2.9 100% \n \nService Cancelable Loans \nNumber of Georgia National Guard (GNG) students awarded scholarships Average dollar amount per GNG student Percentage of GNG recipients repaying through service Percentage of GNG recipients defaulting on loans Average GPA for students participating in GNG \n \n264 $2,776.00 \n5.4% 1.2% \n2.6 \n \n351 $2,993.00 \n24.4% 8.7% 2.7 \n \n381 $2,756.05 \n27.6% 9.2% 2.7 \n \n463 $2,999.99 \n23.8% 9.9% 2.7 \n \n108 \n \n Program Performance Measures: \nPercentage of Georgia Veterinary Education Loan Repayment (GVELRP) applicants awarded \nTuition Equalization Grants \nNumber of awards disbursed \nAverage dollar amount per award \nNumber of students receiving the Tuition Equalization Grant \n \nFY 2019 Actual \n100% \n \nFY 2020 Actual \n100% \n \nFY 2021 Actual \n100% \n \nFY 2022 Actual \n100% \n \n53,878 $420.00 \n27,759 \n \n53,884 $422.34 \n27,964 \n \n49,920 $388.27 \n26,102 \n \n47,002 $385.54 \n24,367 \n \n109 \n \n Program Performance Measures: \nGeorgia Student Finance Commission: Attached Agencies \nNonpublic Postsecondary Education Commission \nPercentage of authorized colleges and schools that meet prescribed academic and financial standards annually without remediation Average number of schools assigned to each full time Regulatory Specialist \nAverage number of working days to fill student transcript requests \nTotal number of student complaints received \nTotal number of schools authorized by NPEC \nTotal number of student transcript requests \nPercentage of schools authorized by NPEC that grant degrees \nTotal number of SARA authorized schools \nTotal number of adverse actions taken against institutions \nAverage payout for Tuition Guaranty Trust Fund claims \nNumber of in-state students taking courses under SARA \nNumber of out-of-state students taking courses under SARA \nPercentage of programs denied due to not meeting minimum standards on annual review \n \nFY 2019 Actual \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \n66% 59 7 24 \n291 714 49% \n74 46 $8,356.00 67,439 47,785 N/A \n \n88% 62 4.4 75 \n312 708 47% \n78 24 $5,522.00 73,264 43,762 0.4% \n \n95% 64 2.6 55 \n337 787 43% \n84 31 $5,390.00 87,332 55,919 1.0% \n \n83% 66 1 46 \n353 788 37% \n87 25 N/A N/A N/A 3.0% \n \n110 \n \n Program Performance Measures: \nTeachers Retirement System \nLocal/Floor COLA \nNumber of individuals receiving floor and cost of living adjustments (COLAs) \nPercentage of on-time payments made to retirees \nAverage monthly state-funded payment amount per recipient \nSystem Administration (TRS) \nNumber of retirees and beneficiaries receiving benefits \nTotal benefits payments made (in millions) \nNew retiree on-time processing rate \nPercentage of accurate responses in processing member service requests \nNumber of findings in annual financial audit \nAgency turnover rate (excluding Division of Investments) \n \nFY 2019 Actual \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \n16 100% $885 \n \n13 100% $972 \n \n10 100% $1,014 \n \n7 100% $931 \n \n131,802 $4,950.00 \n98.1% 99.0% \n0 5.0% \n \n135,649 $5,192.00 \n98.9% 96.0% \n0 8.0% \n \n139,813 $5,434.00 \n99.0% 98.74% \n0 8.0% \n \n144,047 $5,692.00 \n99.4% 99.10% \n0 9.0% \n \n111 \n \n Program Performance Measures: \nTechnical College System of Georgia \nAdult Education \nNumber of students served \nPercentage of Georgians without a high school credential that were served by TCSG Adult Education programs Number of enrollees in Adult Basic Education \nNumber of enrollees in Adult Secondary Education \nNumber of enrollees in Corrections Education (subset) \nNumber of enrollees in English Literacy and Civics \nNumber of students who completed one or more levels in Adult Basic Education \nNumber of students who completed one or more levels in Adult Secondary Education Number of students who completed one or more levels in Corrections Education (subset) Number of students who completed more than one level in English Literacy and Civics Hours of professional development courses taken by adult education faculty, administration, and staff members Hours of professional development per adult education faculty, administration, or staff member Number of High School Equivalency (HSE) test takers who took all the required tests HSE passage rate \nDuplicate HSE transcripts and diplomas issued \nPercentage of HSE earners who attended a TCSG adult education program and then entered postsecondary education or a training program within one year of receiving diploma \nDepartmental Administration (TCSG) \nReturn on investment as measured by the economic impact of: Increase in annual earnings of Tech Ed graduates; Increase in annual earnings of GED graduates; Federal and other funds generated by technical colleges; estimated earnings from jobs created and saved by Quick Start (in millions) Number of requests for new reports submitted to the data center \nState funds per square foot \n \nFY 2019 Actual \n37,980 3.50% 25,163 2,237 3,285 10,580 13,077 1,443 1,866 6,087 32,559 \n24 13,828 73.20% 28,710 17.42% \n$1,158.00 \n82 $26.46 \n \nFY 2020 Actual \n32,205 3.00% 22,051 \n164 2,733 9,990 7,834 \n84 856 4,316 20,176 \n18 9,366 66.90% 27,075 9.59% \n$1,042.00 \n88 $24.47 \n \nFY 2021 Actual \n18,941 1.80% 13,959 \n163 929 4,819 5,340 114 379 2,297 16,137 \n21 8,668 68.20% 29,570 18.48% \n$955.00 \n108 $21.86 \n \nFY 2022 Actual \n24,554 2.50% 17,889 \n215 1,770 6,450 8,050 \n167 859 3,234 25,764 \n25 9,609 69.20% 32,182 14.32% \n$1,031.00 \n113 $24.84 \n \nEconomic Development and Customized Services \nNumber of unique companies served through customized business and industry training at technical colleges \nTotal number of training hours provided through customized training contracts by technical colleges \nTotal number of continuing education hours provided by technical colleges \n \n2,400 2,825,250 \n532,865 \n \n2,079 3,649,007 \n462,630 \n \n2,248 4,437,357 \n465,891 \n \n2,144 5,568,267 \n609,971 \n \n112 \n \n Program Performance Measures: \nWorkforce Development \nNumber of individuals served \nPercentage of participants during the second quarter after exit that are employed - Adult, Dislocated Worker and Youth Percentage of participants during the fourth quarter after exit that are employed Adult, Dislocated Worker and Youth Median earnings of participants during the second quarter after exit from the program - Adult and Dislocated Worker Percentage of those participants enrolled in an education or training program who attain a credential - Adult, Dislocated Worker and Youth Number of Worker Adjustment and Retraining Notification Act (WARN) received \nNumber of companies assisted through layoff aversion services \nNumber of companies assisted through the Rapid Response business downsizing assistance \n \nFY 2019 Actual \n21,267 82.30% 81.20% $8,068.00 68.50% \n86 3 \n103 \n \nFY 2020 Actual \n19,514 86.70% 83.60% $6,906.00 73.30% \n461 2 \n383 \n \nFY 2021 Actual \n19,242 81.20% 80.50% $7,695.00 75.80% \n137 0 \n395 \n \nFY 2022 Actual \n19,212 78.60% 77.10% $6,775.00 74.70% \n36 0 \n181 \n \nQuick Start \nNumber of Quick Start projects delivered \nNumber of jobs created in Georgia with the assistance of Quick Start \nNumber of individuals successfully trained by Quick Start \nNumber of completed training-related materials produced \nAverage number of jobs created per project \nAverage support cost per project \nNumber of meetings and presentations to prospect companies and representatives Number of informational marketing/communications materials developed and distributed \n \n64 3,190 25,843 2,991 \n90 $37,084.00 \n62 28,500 \n \n60 3,584 18,511 2,755 \n77 $44,948.00 \n65 25,780 \n \n46 3,158 32,450 2,600 \n69 $52,357.00 \n60 21,000 \n \n30 6,762 53,263 2,825 \n225 $89,294.00 \n76 23,350 \n \nTechnical Education \nTwo-year graduation rate of students who are enrolled in an award program with 12 hours and at least one vocational course in their enrollment history Technical education retention rate \nTotal enrollment in credit programs \nPercentage of total credit hours in occupational programs \nNumber of students that graduated in HOPE Career Grant programs \nPercentage of total credit hours that are associated with dual enrollment programs \n \n75.40% 70.80% 140,840 63.40% 31,934 16.20% \n \n76.40% 71.50% 143,750 64.27% 29,491 17.78% \n \n74.00% 68.00% 133,144 66.00% 33,954 13.98% \n \n75.20% 62.90% 131,158 66.93% 31,977 14.69% \n \n113 \n \n Program Performance Measures: \nState funds per credit hour \nPercentage of student enrollment over the age of 25 \nPercentage of dual enrollment students with over 15 credit hours who obtain a credential \n \nFY 2019 Actual \n$179.58 \n34.24% \n32.50% \n \nFY 2020 Actual \n$163.43 \n32.70% \n36.60% \n \nFY 2021 Actual \n$167.24 \n35.80% \n45.30% \n \nFY 2022 Actual \n$201.02 \n34.59% \n48.80% \n \n114 \n \n Program Performance Measures: \nDepartment of Transportation \nCapital Construction Projects \nPercentage of construction funds authorized on schedule per the approved State Transportation Improvement Program as initially approved (Target: 80%) Note:The result does not include contract extensions or modifications. Percentage of projects completed on budget (Target: 90%) \nMetro Atlanta highway morning peak hour speeds (6 a.m. to 10 a.m.) on selected Key Performance Indicator corridors (Target: 40 mph) \nPercentage of projects constructed on schedule (Target: 80%) Note: The result includes only projects constructed on original contract time and excludes revised time. \nCapital Maintenance Projects \nPercentage of interstate miles meeting GDOT maintenance standards (90% goal) \nPercentage of state-owned non-interstate road miles meeting GDOT maintenance standards (90% goal) \nPercentage of state-owned bridges meeting GDOT maintenance standards (85% goal) \nNumber of centerline miles of asphalt and concrete resurfacing completed on state routes annually (based on 1,800 centerline miles) \n \nFY 2019 Actual \n69.00% 93.00% \n53.00 57.00% \n97.00% 98.00% 91.00% \n755 \n \nFY 2020 Actual \n82.00% 90.00% \n59.00 65.00% \n99.70% 98.11% 94.40% \n889 \n \nFY 2021 Actual \n77.00% 95.00% \n64.23 72.00% \n91.80% 99.10% 99.70% \n942 \n \nFY 2022 Actual \n97.00% 93.90% \n59.18 71.50% \nN/A N/A 99.40% 832 \n \nProgram Delivery Administration \nPercentage of Right of Way (ROW) authorized on schedule per the approved State Transportation Improvement Plan (STIP) as initially approved \nPercentage of construction funds authorized on schedule per the approved STIP as initially approved. \nRatio of the Engineer's Estimate (official estimate) to the award amount \n \n58.00% 69.00% 100.60% \n \n51.00% 82.00% 103.17% \n \n60.00% 77.00% 102.33% \n \n58.00% 97.00% 92.76% \n \nData Collection, Compliance, and Reporting \nPercentage of miles in the public road system inventoried (includes all roads) \nPercentage of reports filed on time that assist in establishing Georgia's federal funding level (Target: 100%) \nNumber of county maps produced annually (Target: 40) \n \n21.00% 100.00% \n50 \n \n35.96% 100.00% \n53 \n \n36.28% 100.00% \n55 \n \n28.67% 100.00% \n55 \n \nDepartmental Administration (DOT) \nNumber of internal audit findings \nNumber of state audit findings. Note: Findings are totaled by Calendar Year. \nPercentage of those DBE applications that actually received certification, as compared to the total number of DBE certifications applied for. \nIntermodal \nPercentage of airports meeting state licensing requirements (Target: 95%) \nPercentage of airports with instrument approaches (Target: 95%) \n \n52 7 \n73.00% \n \n83 0 \n85.00% \n \n38* 0 \n61.00% \n \n57 0 \n92.00% \n \n86.00% 89.00% \n \n86.00% 89.00% \n \n85.00% 89.00% \n \n86.00% 89.00% \n \n115 \n \n Program Performance Measures: \nPercentage of airports with runway lengths meeting system plan development goals (Target: 95%) \nNumber of transit contracts provided to sub recipients \n \nFY 2019 Actual \n86.00% \n125 \n \nFY 2020 Actual \n86.00% \n205 \n \nFY 2021 Actual \n86.00% \n115 \n \nFY 2022 Actual \n86.00% \n49 \n \nPercentage of counties covered by transit contracts \n \n77.00% \n \n77.00% \n \n79.00% \n \n79.00% \n \nNumber of days occurring between the receipt of Federal Transit Authority funds and the execution of Local Transit contracts \nNumber of track miles rehabilitated \n \n30 \n \n73 \n \n45 \n \n46 \n \n6.95 \n \n66.76 \n \n260.00 \n \n114.00 \n \nPercentage of state appropriated funds used to leverage federal matching dollars for airport maintenance and improvement projects \nValue of state funded grant awards for airport maintenance and improvement projects \n \n41.00% \n \n53.00% \n \n23.00%* \n \n42.00% \n \n$11,172,927.00 $13,693,402.00 $11,154,413.00 $6,621,798.00 \n \nLocal Maintenance and Improvement Grants \nNumber of projects funded \nPercentage of authorized funds expended \nPercent of available TE funds authorized in the year with a target of 90% \nNumber of LAP certifications each year \n \n560 98.00% 100.00% \n25 \n \n564 98.63% 100.00% \n26 \n \n552 96.00% 100.00% \n24 \n \n570 97.92% 100.00% \n36 \n \nLocal Road Assistance Administration \nPercentage of off-system projects in the Statewide Transportation Improvement \nProgram authorized to construction in the year programmed \n \n85.00% \n \n84.31% \n \nPercentage of local let road and bridge construction projects completed on schedule \n \n72.00% \n \n81.25% \n \nAmount of funds allocated for the Local Maintenance and Improvement Grants (LMIG) program \n \n$172,050,000.00 $187,586,631.00 \n \n92.47% 44.00% $163,920,900 \n \n89.16% 43.48% $196,003,696 \n \nPlanning \nNumber of fatalities (per calendar year). Note: Calendar year 2020 data provided under FY 2020 \nCongestion costs (per auto commuter per calendar year) (Source: 2021 Urban Mobility Report (UMR)) Note: provided data for CY 2019 and 2020. CY 2021 unavailable. Metro Atlanta highway evening peak hour speeds (3 p.m. to 7 p.m.) on selected Key Performance Indicator corridors (Target: 40 mph) \nNumber of participants enrolled in Georgia Commute Options from the database. (Note: This is reported by Calendar Year). \nThe number of phases (PE, ROW, CONST) programmed in the STIP/TIP within the Freight Network \nThe number of PE phases programmed in the STIP/TIP within the Freight Network \nThe number of ROW phases programmed in the STIP/TIP within the Freight Network \nThe number of CST phases programmed in the STIP/TIP within the Freight Network \n \n1,502 $1,775 \n49.0 28,253 \n88 49 \n9 30 \n \n1,702 $869 59.0 24,078 \n201 70 20 \n111 \n \n1,844 N/A 55.5 \n26,221 159 41 10 108 \n \nN/A N/A 47.4 21,524 170 \n53 13 104 \n \n116 \n \n Program Performance Measures: Routine Maintenance \nPercentage of interstates meeting maintenance standards (Target: 90%) \nPercentage of state-owned non-interstate roads meeting maintenance standards (Target: 90%) Number of bridge inspections each year \nPercentage of state-owned bridges meeting GDOT maintenance standards (85% goal) Miles of pavement inspected each year \n \nFY 2019 Actual \n97.00% 98.00% \n8,414 91.00% 17,913 \n \nFY 2020 Actual \n99.70% 98.11% \n9,005 94.40% 17,913 \n \nFY 2021 Actual \n91.80% 99.10% \n8,847 99.70% 17,871 \n \nFY 2022 Actual \nN/A N/A 8,724 99.40% 17,895 \n \nTraffic Management and Control \nNumber of fatalities (per calendar year) \nNumber of Highway Emergency Response Operator (HERO) motor assists and Coordinated Highway Assistance and Maintenance Program (CHAMP) assists Average Highway Emergency Response Operator (HERO) response time (in minutes) Travel time index-morning commute in general purpose lanes \nTime travel index-evening commute in general purpose lanes \nMorning Average Travel Time Index (Managed Lanes) \nEvening Average Travel Time Index (Managed Lanes) \n \n1,502 143,590 \n10.25 1.30 1.40 0.79 0.79 \n \n1,702 277,143 \n11.00 1.20 1.30 0.85 0.85 \n \n1,844 323,481 \n12.00 0.98 1.17 0.89 0.91 \n \nN/A 291,040 \n19.00 1.03 1.31 0.89 1.13 \n \n117 \n \n Program Performance Measures: \nDepartment of Transportation: Attached Agencies \nPayments to State Road and Tollway Authority \nPercentage of Guaranteed Revenue Bonds, Reimbursement Revenue Bonds, or Grant Anticipation Revenue Bonds payment schedules reviewed prior to the 1st monthly payment (Target: 100%) Number of Guaranteed Revenue Bonds, Reimbursement Revenue Bonds, or Grant Anticipation Revenue Bonds Bond payments made to State Road and Tollway Authority Percentage of Guaranteed Revenue Bonds, Reimbursement Revenue Bonds, or Grant Anticipation Revenue Bonds payments made in accordance with the agreed upon payment schedule (Target: 100%) Percentage of funds allocated to the Georgia Transportation Infrastructure Bank program for qualified applications of Tier 1 and Tier 2 counties \n \nFY 2019 Actual \n100.00% 2 \n100.00% 0.00% \n \nFY 2020 Actual \n100.00% 2 \n100.00% 19.6% \n \nFY 2021 Actual \n100.00% 2 \n100.00% 16.04% \n \nFY 2022 Actual \n100.00% 2 \n100.00% 11.00% \n \n118 \n \n Program Performance Measures: \nDepartment of Veterans Service \nDepartmental Administration (DVS) \nNumber of payments processed \nPercentage of payments processed electronically \nAverage number of days to process payments \nNumber of audit findings \nAgency turnover rate \n \nFY 2019 Actual \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \n2,222 68.00% \n1 0 21.00% \n \n1,917 59.18% \n1 0 20.00% \n \n1,566 57.34% \n1 0 13.00% \n \n1,860 60.97% \n5 0 40.00% \n \nGeorgia Veterans Memorial Cemetery \nTotal interments at State Veterans Cemeteries Total interments per year State maintenance cost per interment State cost per interment Percentage of graves marked timely (Veterans Affairs standard: 95% in 60 days or less \nGeorgia War Veterans Nursing Homes \nAverage daily census - Augusta Percentage of funded beds filled - Augusta Percentage of Patients Receiving Aid \u0026 Attendance - Augusta Cost per veteran patient day - Augusta Number of Deficiencies during state Licensure Inspection - Augusta Number of VA criteria met (out 0f 66) - Augusta Number of patients that rated the home good or excellent on a scale of 1 to 5 Augusta Average daily census - Milledgeville Percentage of funded beds filled - Milledgeville Percentage of Patients Receiving Aid \u0026 Attendance - Milledgeville Cost per veteran patient day - Milledgeville Number of Deficiencies during state Licensure Inspection - Milledgeville \n \n4,665 578 \n$215 $1,211 100.96% \n146 80.00% 17.00% $225.00 \n0 66 \n5 232 98.72% 48.00% $219.73 \n0 \n \n5,113 634 \n$139 $1,121 \nN/A \n \n6,319 616 \n$162 $1,211 100.00% \n \n221 77.00% 14.00% $230.48 \n0 66 \n5 221 94.04% 39.30% $231.48 \n0 \n \n107 58% 13% $285.15 \n0 56 \n5 217 94.85% 32.53% $316.22 \n0 \n \n6,988 584 \n$342 $1,266 90.00% \n118 66% 15% $335.96 \n0 56 \n5 165 90.20% 28.75% $315.00 \n0 \n \n119 \n \n Program Performance Measures: \nNumber of VA criteria met (out of 66) - Milledgeville \nNumber of patients that rated the home good or excellent on a scale of 1 to 5 Milledgeville \nVeterans Benefits \nNumber of veterans in Georgia (per calendar year) \nTotal veterans compensation and pension dollars into Georgia (in Billions per calendar year) Veterans compensation and pension dollars per Georgia veteran (per calendar year) Number of schools and training establishments approved through the State Approving Agency Number of veterans per Veterans Field Service Office \nNumber of appeals hearings (per calendar year) \nNumber of Veterans Field Service Offices \n \nFY 2019 Actual \n66 \n4 \n \nFY 2020 Actual \n62 \n4 \n \nFY 2021 Actual \n65 \n4.13 \n \nFY 2022 Actual \n63 \n4 \n \n694,168 $3,638.00 $5,241.00 \n1,746 13,349 \n2,622 52 \n \n914,269 $4,383.00 $6,314.00 \n1,767 17,582 \n2,370 52 \n \n689,274 $4,383.00 $7,183,667 \n1,783 10,857 \n3,126 50 \n \n700,000 $4,400.00 $7,300,250 \n1,799 11,000 \n4,742 52 \n \n120 \n \n Program Performance Measures: \nState Board of Workers' Compensation \nAdminister the Workers' Compensation Laws \nNumber of mediations held Percentage of Mediations that resulted in Settlement Number of Trial Hearings Percentage of cases disposed of within 60 days of hearing date Percentage o settlements resolved within 10 days of notice Number of Claims Received Number of Appealled Hearings Number of enforcement compliance inspections to Georgia employers Percentage of businesses investigated who were found in non-compliance Number of investigations of Fraud Number of Fraud Prosecutions \nBoard Administration (SBWC) \nNumber of Payments Processed Number of Audit Findings Employee Turnover Rate Average number of days to make a payment Percentage of payments made electronically \n \nFY 2019 Actual \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \n2,002 82.00% \n410 94.00% 92.66% 80,841 \n182 4,734 10.60% \n139 22 \n \n1,913 83.00% \n326 94.00% 93.62% 101,692 \n195 2,663 14.34% \n69 11 \n \n2,086 81.00% \n347 95.00% 95.01% 125,459 \n212 1,555 13.57% \n53 13 \n \n2,194 83.00% \n316 95.00% 89.74% 128,620 \n231 1,525 14.62% \n50 3 \n \n1,521 0 \n10.00% 3 to 5 94% \n \n2,006 0 \n7.69% 3 to 5 \n95% \n \n1,902 0 \n10.43% 2 \n95% \n \n1,524 0 \n12.61% 2 \n91% \n \n121 \n \n Program Performance Measures: \nGeorgia General Obligation Debt Sinking Fund \nGO Bonds Issued \nAvailable Appropriation (Current Year and Prior Year Carryover) \nAnnual debt service expenditures (State funds only) \nRatio of annual debt service to prior year's Treasury receipts \nPercentage of debt service payments made in a timely manner \nAnnual refunding savings (current year savings only) \nGO Bonds New \nNumber of new bond projects authorized \nPrincipal amount of new bonds authorized \n \nFY 2019 Actual \n \nFY 2020 Actual \n \nFY 2021 Actual \n \nFY 2022 Actual \n \n$1,370,561,365.00 $1,298,809,104.00 $1,410,260,460.00 $1,710,254,359.00 \n \n$1,215,024,567.39 $1,231,110,425.05 $1,151,680,239.54 $1,548,168,085.66 \n \n4.81% \n \n4.63% \n \n4.35% \n \n3.91% \n \n100% \n \n100% \n \n100% \n \n100% \n \nNo refunding \n \n$146,811.11 \n \nNo refunding \n \nNo refunding \n \n119 \n \n126 \n \n115 \n \n95 \n \n$1,184,060,000.00$1,095,915,000.00$1,129,230,000.00 $983,135,000.00 \n \n122 \n \n  "},{"id":"dlg_ggpd_1379192528-2023","title":"2023 performance measure report.","collection_id":"dlg_ggpd","collection_title":"Georgia Government Publications","dcterms_contributor":["Georgia. Office of Planning and Budget, issuing body."],"dcterms_spatial":["United States, Georgia, 32.75042, -83.50018"],"dcterms_creator":null,"dc_date":["2023"],"dcterms_description":["FY 2014- contain actual program performance data for 2009/2012-","FY 2014 (Harvested on June 6, 2018 from opb.georgia.gov); title from PDF running title (Georgia Government Publications database, viewed May 16, 2023).","Fiscal year 2022 (Harvested on July 13, 2021 from opb.georgia.gov); (Georgia Government Publications database, viewed May 16, 2023)."],"dc_format":["application/pdf"],"dcterms_identifier":null,"dcterms_language":["eng"],"dcterms_publisher":["[Atlanta, Georgia] : [Georgia. Governor's Office of Planning and Budget]"],"dc_relation":null,"dc_right":["http://rightsstatements.org/vocab/InC/1.0/"],"dcterms_is_part_of":null,"dcterms_subject":["Government productivity--Georgia--Evaluation--Statistics--Periodicals.","State governments--Georgia--Evaluation--Statistics--Periodicals.","Government productivity--Evaluation","State governments--Evaluation","Georgia","Georgia Government Documents--Serial"],"dcterms_title":["2023 performance measure report."],"dcterms_type":["Text"],"dcterms_provenance":["University of Georgia. Map and Government Information Library"],"edm_is_shown_by":["https://dlg.galileo.usg.edu/do:dlg_ggpd_1379192528-2023"],"edm_is_shown_at":["https://dlg.galileo.usg.edu/id:dlg_ggpd_1379192528-2023"],"dcterms_temporal":null,"dcterms_rights_holder":null,"dcterms_bibliographic_citation":null,"dlg_local_right":null,"dcterms_medium":["state government records"],"dcterms_extent":null,"dlg_subject_personal":null,"iiif_manifest_url_ss":null,"dcterms_subject_fast":null,"fulltext":"PERFORMANCE MEASURES REPORT \r\nFiscal Year 2023 \r\nGOVERNOR'S OFFICE OF PLANNING AND BUDGET \r\n \r\n Table of Contents \r\nIntroduction..........................................................................................................................................................1 Court of Appeals...................................................................................................................................................2 Supreme Court......................................................................................................................................................3 State Accounting Office........................................................................................................................................4 Department of Administrative Services................................................................................................................5 Department of Agriculture....................................................................................................................................9 Department of Banking and Finance..................................................................................................................11 Department of Behavioral Health and Developmental Disabilities....................................................................12 Department of Community Affairs.....................................................................................................................17 Department of Community Health.....................................................................................................................21 Department of Corrections..................................................................................................................................27 Department of Community Supervision.............................................................................................................30 Department of Defense.......................................................................................................................................33 Department of Driver Services,..........................................................................................................................35 Bright from the Start: Georgia Department of Early Care and Learning...........................................................38 Department of Economic Development.............................................................................................................40 Department of Education....................................................................................................................................42 Employees' Retirement System of Georgia........................................................................................................50 State Forestry Commission.................................................................................................................................51 Office of the Governor........................................................................................................................................52 Department of Human Services..........................................................................................................................55 Commissioner of Insurance................................................................................................................................63 Georgia Bureau of Investigation.........................................................................................................................65 Department of Juvenile Justice...........................................................................................................................68 Department of Labor...........................................................................................................................................70 Department of Law.............................................................................................................................................71 Department of Natural Resources.......................................................................................................................72 State Board of Pardons and Paroles....................................................................................................................75 State Properties Commission..............................................................................................................................77 Georgia Public Defender Council.......................................................................................................................78 Department of Public Health..............................................................................................................................79 Department of Public Safety..............................................................................................................................84 Public Service Commission...............................................................................................................................88 Board of Regents of the University System of Georgia.....................................................................................89 Department of Revenue......................................................................................................................................97 Secretary of State...............................................................................................................................................101 Georgia Student Finance Commission..............................................................................................................105 Teachers Retirement System.............................................................................................................................111 Technical College System of Georgia...............................................................................................................112 Department of Transportation............................................................................................................................115 Department of Veterans Service........................................................................................................................119 State Board of Workers' Compensation.............................................................................................................121 Georgia General Obligation Debt Sinking Fund................................................................................................122 \r\n \r\n FY 2023 Performance Measure Report \r\nThe Office of Planning and Budget published performance measures annually. For the FY 2023 budget cycle, agencies reported actual program performance data for FY 2018 through FY 2021 for workload, efficiency, and outcome measures. Measuring performance in these three areas helps state decision makers and agency stakeholders understand how well programs are operating and whether they are achieving their intended purpose. Measures in this report are organized by both agency and program. \r\nThe statistics in this report are included as they were entered by the agency or in consultation with the agency. As such, any questions regarding a specific performance measure should be directed to the respective agency. \r\n1 \r\n \r\n Program Performance Measures: \r\nCourt of Appeals \r\nCourt of Appeals \r\nAppellate Filings \r\nCases Disposed \r\nRevenue from Appellate Court Fees \r\nAverage caseload per judge for cases filed \r\nAverage caseload per judge for cases disposed \r\n \r\nFY 2018 Actual \r\n \r\nFY 2019 Actual \r\n \r\nFY 2020 Actual \r\n \r\nFY 2021 Actual \r\n \r\n3,038 3,179 $394,829.85 \r\n203 212 \r\n \r\n3,428 3,255 $476,254.52 \r\n229 217 \r\n \r\n2,876 3,141 $369,380.18 \r\n192 209 \r\n \r\n2,526 2,752 $384,839.00 \r\n168 183 \r\n \r\n2 \r\n \r\n Program Performance Measures: \r\nSupreme Court \r\nSupreme Court of Georgia \r\nAppellate filings \r\nRevenue from Appellate Court fees \r\nAverage Caseload per Justice for cases filed \r\n \r\nFY 2018 Actual \r\n \r\nFY 2019 Actual \r\n \r\nFY 2020 Actual \r\n \r\nFY 2021 Actual \r\n \r\n1,598 $169,687.20 \r\n1,598 \r\n \r\n1,628 $157,473.92 \r\n1,628 \r\n \r\n1,655 $164,136.49 \r\n1,655 \r\n \r\n1,374 $154,239.41 \r\n1,374 \r\n \r\n3 \r\n \r\n Program Performance Measures: \r\nState Accounting Office \r\nFinancial Systems \r\nCustomers/users supported by Human Capital Management (HCM) \r\nCustomers supported by Financials \r\nCustomer support tickets generated \r\nCustomer support tickets closed \r\nFinancial issues responded to, diagnosed, and resolved within Service Level Agreement parameters Human Capital Management issues responded to, diagnosed, and resolved within Service Level Agreement parameters \r\nShared Services \r\nAgencies participating in Payroll Shared Services Center (PSSC) \r\nEmployees paid through Payroll Shared Services Center (PSSC) \r\nAgencies participating in Concur \r\nTravel reimbursements processed \r\n \r\nFY 2018 Actual \r\n \r\nFY 2019 Actual \r\n \r\nFY 2020 Actual \r\n \r\nFY 2021 Actual \r\n \r\n82,462 75,701 51,014 50,552 99.0% 99.0% \r\n \r\n81,635 80,619 66,097 65,933 98.0% 98.0% \r\n \r\n79,653 85,600 52,284 52,163 95.7% 94.6% \r\n \r\n76,082 91,793 40,882 40,744 96.0% 96.9% \r\n \r\n16 7,168 \r\n63 137,879 \r\n \r\n17 9,369 \r\n63 144,020 \r\n \r\n20 10,654 \r\n64 102,690 \r\n \r\n25 14,769 \r\n69 34,409 \r\n \r\nStatewide Accounting and Reporting \r\nDays from prior fiscal year end to publish the Comprehensive Annual Financial Report (CAFR) \r\nDays from prior fiscal year end to publish the Budgetary Compliance Report (BCR) \r\nSubmit Annual Schedule of Expenditures of Federal Awards within 60 days of Comprehensive Annual Financial Report (1=Meet; 2=Did Not Meet) \r\n \r\n181 \r\n \r\n202 \r\n \r\n183 \r\n \r\n262 \r\n \r\n144 \r\n \r\n125 \r\n \r\n150 \r\n \r\n164 \r\n \r\n1 \r\n \r\n1 \r\n \r\n1 \r\n \r\n1 \r\n \r\n4 \r\n \r\n Program Performance Measures: \r\nState Accounting Office: Attached Agencies \r\n \r\nFY 2018 Actual \r\n \r\nGeorgia Government Transparency and Campaign Finance Commission \r\n \r\nNumber of existing cases on July 1 \r\n \r\n378 \r\n \r\nNumber of complaints received \r\n \r\n85 \r\n \r\nNumber of action initiated by Commission staff \r\n \r\n49 \r\n \r\nNumber of cases resolved under 2 years old \r\n \r\n74 \r\n \r\nNumber of cases resolved older than 2 years \r\n \r\n20 \r\n \r\nFY 2019 Actual \r\n380 56 48 56 6 \r\n \r\nFY 2020 Actual \r\n187 65 19 \r\n147 130 \r\n \r\nFY 2021 Actual \r\n191 16 9 36 57 \r\n \r\nGeorgia State Board of Accountancy \r\nIndividual CPA renewals processed \r\nCPA firm renewals processed \r\n \r\n19,773 \r\n \r\n278 \r\n \r\n20,665 \r\n \r\n189 \r\n \r\n1,422 \r\n \r\n443 \r\n \r\n1,713 \r\n \r\n222 \r\n \r\n5 \r\n \r\n Program Performance Measures: \r\nDepartment of Administrative Services \r\nCertificate of Need Appeal Panel \r\nNumber of Certificate of Need appeals filed \r\nNumber of Certificate of Need hearings held \r\nNumber of Certificate of Need appeals held resulting in a reversed decision \r\nAmount of filing fees collected \r\nNumber of filing appellant parties \r\nAverage number of hours spent per appeal \r\nAverage number of days to issue a decision on a CON appeal \r\nDepartmental Administration (DOAS) \r\nNumber of enterprise-wide contract award protests \r\nNumber of training opportunities offered to employees \r\nPercentage of employees successfully completing training/professional development Number of service center tickets \r\nPercent of successfully resolved tickets \r\nNumber of audit findings \r\nAgency turnover rate \r\nNumber of payments processed \r\nPercentage of payments processed electronically \r\nFleet Management \r\nNumber of active vehicles in the State's fleet (excluding Community Service Boards) Proportion of active state vehicles enrolled in the motor vehicle maintenance program Number of safety trainings completed following \"Report My Driving\" calls from constituents Average preventative maintenance costs for participating vehicles \r\nNumber of active state vehicles enrolled in the motor vehicle maintenance program \r\n \r\nFY 2018 Actual \r\n \r\nFY 2019 Actual \r\n \r\nFY 2020 Actual \r\n \r\nFY 2021 Actual \r\n \r\n4 \r\n \r\n17 \r\n \r\n21 \r\n \r\n10 \r\n \r\n3 \r\n \r\n10 \r\n \r\n3 \r\n \r\n10 \r\n \r\nN/A \r\n \r\nN/A \r\n \r\n0 \r\n \r\n4 \r\n \r\nN/A \r\n \r\nN/A \r\n \r\n31,500 \r\n \r\n27,000 \r\n \r\nN/A \r\n \r\nN/A \r\n \r\n21 \r\n \r\n18 \r\n \r\nN/A \r\n \r\nN/A \r\n \r\n12.86 \r\n \r\n86.75 \r\n \r\nN/A \r\n \r\nN/A \r\n \r\n207.66 \r\n \r\n297.50 \r\n \r\n84 31 100.00% 31,408 100.00% N/A 19.00% 5,467 94.00% \r\n \r\n61 4,035 100.00% 70,757 100.00% \r\n0 19.10% \r\n5,679 90.42% \r\n \r\n49 1,890 100.00% 33,839 100.00% \r\nN/A 9.10% 5,380 89.70% \r\n \r\n61 2,032 100.00% 54,462 100.00% \r\n0 10.38% \r\n4,630 87.00% \r\n \r\n18,866 96.42% \r\n307 $242.00 \r\n19,880 \r\n \r\n18,503 98.79% \r\n652 $243.00 \r\n18,730 \r\n \r\n18,538 97.76% \r\n436 $252.00 \r\n18,212 \r\n \r\n17,454 99.93% \r\n273 $238.00 \r\n17,396 \r\n \r\n6 \r\n \r\n Program Performance Measures: Human Resources Administration \r\nNumber of active benefit-eligible executive branch state employees in the Enterprise Resource Planning system Proportion of eligible state employees enrolled in an employee-paid Flexible Benefit offering Proportion of positive evaluations for customer service on Flexible Benefit offerings Employee customers' overall satisfaction with the Benefits Operations Center \r\nEmployees or candidates identified for risk based on results of the Drug Testing program Number of applications submitted to job requisitions of Careers.ga.gov \r\nNumber of jobs posted on Careers.ga.gov \r\nNumber of state agencies and entities using Careers Site for job vacancy posting and applicant tracking \r\nRisk Management \r\n \r\nFY 2018 Actual \r\n49,645 88.20% 95.40% 95.40% \r\n67 553,373 \r\n8,263 76 \r\n \r\nFY 2019 Actual \r\n48,701 88.70% 90.50% 90.50% \r\n285 568,547 \r\n9,890 86 \r\n \r\nFY 2020 Actual \r\n46,510 88.32% 86.75% 86.75% \r\n270 426,515 \r\n9,680 84 \r\n \r\nFY 2021 Actual \r\n42,938 88.60% 86.40% 86.40% \r\n225 252,703 \r\n10,805 86 \r\n \r\nNumber of claims accepted for review under the Workers Compensation, Liability, and Property programs Percent of cases settled without litigation \r\nNumber of unemployment claims filed \r\nNumber of claims accepted for review under the Cyber Insurance program \r\nState Purchasing \r\n \r\n8,546 99.50% \r\n2,429 3 \r\n \r\n13,519 75.00% \r\n2,375 4 \r\n \r\n11,318 80.00% \r\n7,333 4 \r\n \r\n7,708 86.00% \r\n3,697 2 \r\n \r\nAmount of state entity spend through the Purchasing Card program \r\nProportion of state entity Chief Procurement Officers that are certified purchasers Estimated amount of cost savings/avoidance from recently completed new or renewal Statewide contracts Number of agencies using the Team Georgia Marketplace application for their procurement processes Number of statewide contracts \r\nNumber of training participants for the state purchasing program \r\nPercentage of agency contracts completed within six months \r\nSurplus Property \r\n \r\n$100,500,000 89.86% \r\n$21,280,920 56 67 \r\n9,335 84.20% \r\n \r\n$76,824,550 91.30% \r\n$24,903,955 58 70 \r\n7,005 36.00% \r\n \r\n$65,100,000 90.00% \r\n$8,677,500 58 77 \r\n5,941 42.00% \r\n \r\n$54,659,969 95.00% \r\n$12,230,952 60 77 \r\n11,706 62.00% \r\n \r\nAmount of sales in the State Surplus Property program \r\nProportion of State Surplus Property transactions that are redistributed \r\nAmount of funds returned to state entities from sales in the State Surplus Property program \r\n \r\n$7,707,962 4.80% \r\n$6,086,627 \r\n \r\n$4,113,245 8.69% \r\n$2,909,801 \r\n \r\n$4,251,972 7.64% \r\n$2,518,535 \r\n \r\n7,550,541 11.00% \r\n$4,736,796 \r\n \r\n7 \r\n \r\n Program Performance Measures: \r\nProportion of surplus property transactions redistributed to state agencies \r\nProportion of surplus property transactions redistributed to eligible local governments and nonprofits Number of annual property transactions received \r\nAverage turnaround period for disposal \r\n \r\nFY 2018 Actual \r\nN/A \r\nN/A \r\nN/A \r\nN/A \r\n \r\nFY 2019 Actual \r\n3.43% \r\n2.73% \r\n6,894 \r\nN/A \r\n \r\nFY 2020 Actual \r\n3.40% \r\n1.80% \r\n7,125 \r\nN/A \r\n \r\nFY 2021 Actual \r\n1.80% \r\n5.30% \r\n7,289 \r\nN/A \r\n \r\n8 \r\n \r\n Program Performance Measures: \r\nDepartment of Administrative Services: Attached Agencies \r\nOffice of State Administrative Hearings \r\nNumber of cases filed \r\nNumber of cases per judge \r\nAverage cost per case \r\nNumber of cases filed with the tax tribunal \r\n \r\nFY 2018 Actual \r\n \r\nFY 2019 Actual \r\n \r\nFY 2020 Actual \r\n \r\nFY 2021 Actual \r\n \r\n47,501 3,393 \r\n$142.00 539 \r\n \r\n41,914 3,645 \r\n$144.00 498 \r\n \r\n34,437 2,870 \r\n$168.00 485 \r\n \r\n27,971 2,664 \r\n$202.00 434 \r\n \r\nOffice of the State Treasurer \r\nNumber of Transactions in the statewide merchant card contract \r\nAmount by which the return on the state general obligation bond portfolio exceeds the return on Georgia Fund 1 in basis points The number of entities that had bank accounts and services evaluated \r\n \r\n10,097,074 0.00 20 \r\n \r\n10,083,587 0.88 28 \r\n \r\n10,686,680 0.59 14 \r\n \r\n10,111,197 0.04 15 \r\n \r\nPayments to Georgia Aviation Authority \r\nNumber of hours flown, public safety hours, natural resource hours, and passenger transportation hours Percentage of allotted flight hours utilized \r\nNumber of flights scheduled annually \r\nNumber of private flight vendors utilized \r\n \r\n370 \r\n \r\n416 \r\n \r\n275 \r\n \r\n198 \r\n \r\nN/A \r\n \r\n97% \r\n \r\n64% \r\n \r\n44% \r\n \r\nN/A \r\n \r\n166 \r\n \r\n148 \r\n \r\n75 \r\n \r\nN/A \r\n \r\n3 \r\n \r\n3 \r\n \r\n3 \r\n \r\nPayments to Georgia Technology Authority \r\nNumber of telephone calls placed to the \"1-800-Georgia\" call center requesting assistance Average wait time for 1-800-Georgia telephone calls \r\nProportion of agencies compliant with STARR report \r\nNumber of unique visits to Georgia.gov website \r\nAverage time for GETS service desk incident resolution \r\nNumber of projects reviewed by Critical Projects Review Panel \r\nAverage dollar amount of projects reviewed by Critical Projects Review Panel \r\nNumber of projects reviewed by Large IT Project Executive Decision-Making Board Average dollar amount of projects reviewed by Large IT Project Executive Decision-Making Board \r\n \r\n392,507 N/A N/A N/A N/A N/A N/A N/A N/A \r\n \r\n299,924 18 seconds \r\n0.72 8.3 million \r\n11.33 10 \r\n$18,178,221 3 \r\n$74,266,699 \r\n \r\n336,584 64 seconds \r\n0.95 8.5 million \r\n7.62 20 \r\n$16,974,583 2 \r\n$92,071,611 \r\n \r\n274,322 137 seconds \r\n0.88 11.6 million \r\n5.31 21 \r\n$17,084,962 0 0 \r\n \r\n9 \r\n \r\n Program Performance Measures: \r\nDepartment of Agriculture \r\nConsumer Protection \r\nNumber of establishments inspected \r\nPercentage of establishments out of compliance warranting follow-up inspection \r\nNumber of violative samples from regulated food products \r\nPercentage of non-compliant establishments found to be compliant at follow-up inspection Percentage of inspections completed \r\nPercentage of food establishments inspected for regulatory compliance \r\nPercentage of fuel establishments inspected for regulatory compliance (based on an 18 month inspection cycle) Percentage of companion animal establishments inspected for regulatory compliance \r\nDepartmental Administration (DOA) \r\nPercentage of calls answered in call centers \r\nPercentage of IT tickets completed within 48 hours of being submitted \r\nProgram turnover rate \r\nNumber of audit findings \r\nNumber of licenses issued \r\n \r\nFY 2018 Actual \r\n \r\nFY 2019 Actual \r\n \r\nFY 2020 Actual \r\n \r\nFY 2021 Actual \r\n \r\n249,365 4.60% 117 \r\n79.15% 100.00% \r\n86.00% 100.00% \r\n88.60% \r\n \r\n233,350 7.44% 169 \r\n84.61% 99.84% 83.89% 98.50% 78.80% \r\n \r\n143,486 19.17% \r\n271 71.78% 90.83% 65.00% 89.00% 59.00% \r\n \r\n147,610 13.28% \r\n36 75.14% 78.11% 60.00% 77.00% 55.00% \r\n \r\n97.24% 94.00% 21.32% \r\nN/A 79,314 \r\n \r\n98.03% 94.50% 23.00% \r\nN/A 74,922 \r\n \r\n94.78% 93.00% 18.70% \r\nN/A 71,045 \r\n \r\n95.30% 93.75% 11.83% \r\nN/A 75,895 \r\n \r\nMarketing and Promotion \r\nNumber of Georgia Grown participants \r\nPercentage of total Farmers Market space leased to vendors \r\nNumber of farmers, retailers, and wholesalers utilizing the Atlanta Farmers Market Percentage increase in total users of the Atlanta Farmers' Market \r\n \r\n1,050 100% 29,702 0.00% \r\n \r\n1,450 100% 32,367 0.00% \r\n \r\n1,363 100% 31,106 0.00% \r\n \r\n1,467 100% 29,955 0.00% \r\n \r\nPoultry Veterinary Diagnostic Labs \r\nNumber of avian influenza tests provided to poultry growers and hobbyists \r\nNumber of samples submitted to the poultry lab network for diagnostic testing \r\nNumber of reported diseases tested using monitoring standards \r\nNumber of tests performed \r\n \r\n354,640 61,067 15 \r\n1,395,898 \r\n \r\n389,742 62,310 15 \r\n1,428,791 \r\n \r\n365,385 62,174 15 \r\n1,429,581 \r\n \r\n366,598 60,249 15 \r\n1,427,898 \r\n \r\n10 \r\n \r\n Program Performance Measures: \r\nDepartment of Agriculture: Attached Agencies \r\nPayments to Georgia Agricultural Exposition Authority \r\nNumber of visitors to the National Fair \r\nPercentage of total expenditures funded through self-generated funds \r\nGross fair revenues \r\nGross event revenues \r\nAmount in capital reserves \r\nNumber of visitors (fair and non-fair per calendar year) \r\nUtilization rate \r\n \r\nFY 2018 Actual \r\n \r\nFY 2019 Actual \r\n \r\nFY 2020 Actual \r\n \r\nFY 2021 Actual \r\n \r\n467,584 90.50% $6,138,740 $3,175,786 $869,221 921,228 100.00% \r\n \r\n496,524 90.00% $6,254,958 $3,163,523 $1,001,834 1,005,791 100.00% \r\n \r\n565,533 90.90% $6,983,622 $2,265,306 $1,278,336 1,032,019 100.00% \r\n \r\n0 60.70% \r\n$0 $3,817,712 $3,389,613 \r\n354,052 100.00% \r\n \r\nState Soil and Water Conservation Commission \r\nAmount of electronic payments processed \r\nNumber of audit findings \r\nNumber of Georgia Soil and Water Conservation Commission/United States Department of Agriculture watershed dams maintained Number of agricultural irrigation systems audited for application uniformity \r\nNumber of Georgia Soil and Water Conservation/United States Department of Agriculture watershed dams rehabilitated to meet safe dam criteria and to provide continued flood control Number of million gallons of potential water saved by mobile irrigation lab contracted audits Number of individuals certified or recertified in erosion and sedimentation control \r\nNumber of erosion control plans reviewed \r\nNumber of agricultural acres protected and benefited by conservation plans \r\nNumber of citizens educated through district sponsored events \r\nAgency Turnover Rate \r\nPercentage of state funds as compared to agency total funds \r\nAverage cost per plan to review an erosion control plan by Georgia Soil and Water Conservation Commission staff \r\n \r\n53.00% 0 \r\n146 17 21 \r\n86.4 11,421 \r\n4,118 505,268 311,478 \r\n6.00% 68.00% $77.30 \r\n \r\n46.00% 0 \r\n164 0 \r\n22 0.0 12,659 4,137 503,570 375,000 10.53% 86.00% $114.40 \r\n \r\n61.00% 0 \r\n183 0 \r\n24 0.0 8,548 4,256 154,325 368,000 16.00% 18.00% $58.63 \r\n \r\n44.00% 0 \r\n200 0 \r\n25 0.0 10,386 4,441 193,485 331,000 11.00% 73.00% $65.98 \r\n \r\n11 \r\n \r\n Program Performance Measures: \r\nDepartment of Banking and Finance \r\nDepartmental Administration (DBF) \r\nPercentage of fees and fines submitted electronically \r\nAgency turnover rate \r\nNumber of audit findings \r\n \r\nFY 2018 Actual \r\n \r\nFY 2019 Actual \r\n \r\nFY 2020 Actual \r\n \r\nFY 2021 Actual \r\n \r\n96% 16% \r\n0 \r\n \r\n97% 8% 0 \r\n \r\n98% 10% \r\n0 \r\n \r\n99% 14% N/A \r\n \r\nFinancial Institution Supervision \r\nAverage examination turnaround time for bank and credit union examinations (in calendar days) Average report turnaround time for bank and credit union examinations (in calendar days) Number of examinations conducted of state-chartered banks and credit unions \r\nNumber of formal administrative actions outstanding for banks and credit unions \r\nPercentage of problem banks that showed improvement at their next examination \r\nNon-Depository Financial Institution Supervision \r\nNumber of risk-based examinations and investigations conducted \r\nNumber of administrative actions issued to licensed and unlicensed entities \r\nAverage number of calendar days required to process a mortgage broker, mortgage lender, or mortgage loan originator license Average number of calendar days required to process a Money Service Business license or registration Number of approved licensees \r\nNumber of new applications \r\nNumber of exams completed \r\n \r\n59 49 103 15 32% \r\n \r\n62 50 83 \r\n9 44% \r\n \r\n51 29 75 \r\n5 59% \r\n \r\n52 24 83 \r\n5 30% \r\n \r\n328 1,487 \r\n13 4 \r\n18,287 6,246 220 \r\n \r\n463 1,154 \r\n5 8 18,481 5,339 438 \r\n \r\n234 144 \r\n2 9 20,597 6,373 289 \r\n \r\n242 375 \r\n2 7 28,288 13,224 253 \r\n \r\n12 \r\n \r\n Program Performance Measures: \r\nDepartment of Behavioral Health and Developmental Disabilities \r\nAdult Addictive Diseases Services \r\nNumber of clients served in community-based detoxification and crisis services \r\nNumber of clients served in community-based treatment \r\nNumber of clients served in recovery services \r\nPercentage of clients discharged from crisis or detoxification programs who receive follow-up behavioral health services within 14 days Percentage of clients not returning for new services within 90 days of discharge \r\nPercentage of women successfully completing treatment in the Women's Treatment and Recovery Support Program (formerly Ready for Work program) Percentage of clients active in treatment 90 days after beginning non-crisis stabilization services \r\n \r\nFY 2018 Actual \r\n \r\nFY 2019 Actual \r\n \r\nFY 2020 Actual \r\n \r\nFY 2021 Actual \r\n \r\n8,323 48,930 \r\n5,963 29.00% 73.00% 26.40% 33.60% \r\n \r\n8,270 51,996 12,853 29.00% 74.00% 29.00% 29.00% \r\n \r\n8,006 50,625 17,584 25.00% 71.00% 31.00% 31.00% \r\n \r\n10,138 49,068 63,772 4.00% 76.00% 32.00% 31.11% \r\n \r\nAdult Developmental Disabilities Services \r\nPersons served in community-based adult developmental disabilities services \r\nNumber of persons receiving supported employment \r\nAverage Mobile Crisis Team response time (in minutes) \r\nAverage cost per New Options Waiver \r\nNumber of Georgia consumers on waiting list for waivers as of June 30 \r\nNumber of developmental disabilities consumers transitioned from Georgia's state hospitals to the community Average cost per Comprehensive Supports Waiver \r\nAverage cost per Comprehensive Supports Waiver to transition a person from a State Psychiatric Hospital Number of individuals transitioned from the waiver planning list into waiver services Percent of individuals on waiting list who received non-waiver services as of June 30 Number of individuals on waiting list who received non-waiver services as of June 30 \r\n \r\n17,472 1,959 69 \r\n$18,358 5,959 48 \r\n$87,730 $168,461.00 \r\n326 22.71% \r\n2,247 \r\n \r\n18,306 1,904 76 \r\n$18,012 6,023 31 \r\n$65,583 $130,485.00 \r\n907 54.08% \r\n3,257 \r\n \r\n15,345 1,081 57 \r\n$14,005 6,395 17 \r\n$72,847 $78,679.00 \r\n704 20.25% \r\n1,295 \r\n \r\n15,133 1,071 70 \r\n$11,479 7,328 12 \r\n$72,386 $59,460.00 \r\n477 16.60% \r\n1,324 \r\n \r\nAdult Forensic Services \r\nPercentage of incompetent to stand trial clients completing restoration who were opined to be competent \r\nNumber of adult outpatient evaluations completed: pretrial, incompetent to stand trial, and civil commitment \r\nNumber of adult inpatient evaluations completed: pretrial, incompetent to stand trial, and civil commitment \r\n \r\n81% 2,813 1,226 \r\n \r\n82% 3,124 1,197 \r\n \r\n84% 3,017 1,228 \r\n \r\n79% 2,366 \r\n938 \r\n \r\n13 \r\n \r\n Program Performance Measures: \r\nNumber of individuals declared incompetent to stand trial who completed restoration \r\nMedian length of stay in years of civilly committed ISTS and NGRIs in state hospital on last day of fiscal year \r\nPercentage of long-term forensic clients who are discharged \r\nNumber served in community integration home and supervised apartments \r\nNumber of forensic individuals on conditional release being monitored by DBHDD on June 30 \r\nPercentage of long-term discharges readmitted to hospital within 180 days of discharge or conditional release \r\nPercentage of pretrial evaluations completed within 45 days of court order \r\n \r\nFY 2018 Actual \r\n536 \r\n4.5 \r\n30% \r\n132 \r\n308 \r\n13% \r\n27% \r\n \r\nFY 2019 Actual \r\n701 \r\n4.3 \r\n28% \r\n159 \r\n319 \r\n20% \r\n27% \r\n \r\nFY 2020 Actual \r\n716 \r\n3.4 \r\n21% \r\n146 \r\n334 \r\n12% \r\n31% \r\n \r\nFY 2021 Actual \r\n432 \r\n3.4 \r\n18% \r\n147 \r\n315 \r\n14% \r\n39% \r\n \r\nAdult Mental Health Services \r\nNumber of adult mental health consumers served in state facilities \r\nNumber of adult mental health consumers served in community \r\nNumber of persons receiving peer services \r\nPercentage of adult mental health consumers served in state facilities \r\nPercentage of homeless individuals in adult community mental health services who obtain stable housing while enrolled in services Average response time for Mobile Crisis Response services (in minutes) \r\nPercentage of people enrolled in supportive employment who are competitively employed Number of adult mental health consumers who received crisis services \r\nPercentage of Assertive Community Treatment (ACT) clients admitted to psychiatric hospitals \r\nChild and Adolescent Addictive Diseases Services \r\nNumber of youth served by Core Services providers \r\nNumber of youth served in Clubhouse Recovery Support Services \r\nNumber of youth served in Intensive Residential Treatment (IRT) \r\nPercentage of youth who experience a reduction in alcohol and/or substance abuse while in treatment Percentage of patients admitted to an IRT program within 30 days of screening \r\n \r\n2,397 123,682 \r\n4,454 1.94% 48.00% \r\n55 32.40% 20,217 \r\n9.60% \r\n \r\n2,132 128,589 \r\n4,519 2.00% 50.00% \r\n54 31.00% 20,548 \r\n9.00% \r\n \r\n2,073 127,533 \r\n4,238 1.60% 48.00% \r\n66 30.00% 21,295 11.00% \r\n \r\n1,813 132,329 \r\n3,706 1.40% 47.10% \r\n70 33.90% 22,401 \r\n4.40% \r\n \r\n300 419 106 53% 82% \r\n \r\n318 377 \r\n97 67% 82% \r\n \r\n305 309 \r\n86 10% 73% \r\n \r\n177 234 \r\n69 44% 93% \r\n \r\nChild and Adolescent Developmental Disabilities \r\nPersons served in community-based child and adolescent developmental disabilities programs \r\n \r\n4,488 \r\n \r\n4,611 \r\n \r\n4,579 \r\n \r\n3,008 \r\n \r\n14 \r\n \r\n Program Performance Measures: \r\nNumber of children and adolescents receiving family support services \r\nPercentage of first time family support services recipients who were children or adolescents \r\n \r\nFY 2018 Actual \r\n4,257 \r\n59.70% \r\n \r\nFY 2019 Actual \r\n4,402 \r\n59.71% \r\n \r\nFY 2020 Actual \r\n4,380 \r\n4.12% \r\n \r\nFY 2021 Actual \r\n2,835 \r\n5.76% \r\n \r\nChild and Adolescent Forensic Services \r\nNumber of evaluations completed on juveniles in juvenile or superior court \r\nNumber of children and adolescent forensic evaluators \r\nPercentage of juvenile court evaluations completed within 30 days of receipt of the court order Number of juveniles who received competency restoration services from DBHDD \r\n \r\n1,486 12 \r\n28% 96 \r\n \r\n1,614 15 \r\n30% 97 \r\n \r\n1,338 15 \r\n41% 111 \r\n \r\n1,095 15 \r\n44% 74 \r\n \r\nChild and Adolescent Mental Health Services \r\nNumber of youth served by Psychiatric Residential Treatment Facility (PRTF) providers Number of Mental Health Clubhouse Recovery Support Service members \r\nNumber of youth served in community-based services \r\nNumber of clients served in crisis service activity \r\nAverage length of stay at PRTF \r\n30-day Crisis Stabilization Unit (CSU) readmission rate \r\nCSU utilization rate \r\n \r\n140 1,780 13,548 2,211 \r\n132 4.7% 60.00% \r\n \r\n124 1,788 15,016 2,107 \r\n142 4.4% 92.00% \r\n \r\n127 2,021 14,139 2,011 \r\n109 4.7% 40.00% \r\n \r\n89 1,005 11,173 1,814 \r\n119 6.2% 25.40% \r\n \r\nDepartmental Administration (DBHDD) \r\nNumber of class hours of training delivered to DBHDD staff \r\nPercentage of accounts payable-contract payment requests entered into PeopleSoft within 3 business days of the request being submitted to DBHDD accounts payable Number of hours of training delivered to DBHDD service providers \r\nNumber of provider audits conducted \r\nNumber of provider audit findings \r\nNumber of internal audit findings \r\nAgency turnover rate \r\n \r\n170,714 96% \r\n1,975 697 57 22 24% \r\n \r\n142,020 98% \r\n1,063 562 142 37 29% \r\n \r\n142,723 98% 825 642 435 28 29% \r\n \r\n118,973 98% 484 528 375 38 34% \r\n \r\nDirect Care Support Services \r\nNumber of face-to-face admission evaluations performed by the state hospitals \r\n \r\n4,326 \r\n \r\n4,463 \r\n \r\n3,900 \r\n \r\n2,885 \r\n \r\n15 \r\n \r\n Program Performance Measures: \r\nPercentage of admission evaluation referrals to state hospitals that receive a disposition (acceptance or denial) response within 4 hours of a completed referral Percentage of people who present for admission evaluation at a state hospital whose admission was avoided as a result of their being served in a DBHDD hospital 23 hour observation program Number of maintenance work orders submitted \r\nPercent of maintenance orders completed within 7 days \r\n \r\nFY 2018 Actual \r\n84.88% \r\n70% \r\n32,776 \r\n80.6% \r\n \r\nFY 2019 Actual \r\n81.94% \r\n74% \r\n30,176 \r\n88.1% \r\n \r\nFY 2020 Actual \r\n79.13% \r\n70% \r\n25,886 \r\n93.0% \r\n \r\nFY 2021 Actual \r\n82.83% \r\n52.10% \r\n13,809 \r\n85.90% \r\n \r\nSubstance Abuse Prevention \r\nNumber of persons served in community-based prevention programs Percentage of people served by evidence-based programs Percentage of adults 18-24 who report binge drinking in the past month Number of teens served at Prevention Clubhouses Number of teens attending the Georgia Teen Institute Number of persons who called the HODAC Helpline Percentage of provider assistance requests resolved within 30 days Number of businesses with Drugs Don't Work certification \r\n \r\n302,601 90% \r\n17.90% 103 242 N/A 97% \r\n7,304 \r\n \r\n761,425 90% \r\n16.60% 120 277 N/A 96% \r\n7,166 \r\n \r\n315,510 100% \r\n22.00% 126 358 N/A 93% \r\n7,324 \r\n \r\n155,255 99% \r\n23.60% 85 \r\n312 N/A 98% 7,144 \r\n \r\n16 \r\n \r\n Program Performance Measures: \r\nDepartment of Behavioral Health and Developmental Disabilities: Attached Agencies \r\nGeorgia Council on Developmental Disabilities \r\nNumber of people who participated in Council-supported activities \r\nPercentage of people with developmental disabilities who report increasing their self-advocacy after participation in Council-supported activities Number of policy or statute changes effected \r\nAnnual student enrollment in Inclusive Post-Secondary Education \r\nNumber of students involved in Project Search \r\nNumber of businesses involved in Project Search \r\nPercentage of family members who report increasing their self-advocacy after participation in Council-supported activities \r\nSexual Offender Review Board \r\nNumber of cases completed by each evaluator each month \r\nNumber of sexual offender cases leveled/completed \r\nAverage amount of time it takes to complete each case (in hours) \r\nAverage number of classification letters sent out per year \r\nPercentage of cases in backlog per year \r\nAverage amount of cases received per month \r\nAverage amount of cases voted on per board meeting \r\n \r\nFY 2018 Actual \r\n \r\nFY 2019 Actual \r\n \r\nFY 2020 Actual \r\n \r\nFY 2021 Actual \r\n \r\n44,092 N/A 3 104 77 18 N/A \r\n \r\n37,813 N/A 3 134 122 22 N/A \r\n \r\n40,503 N/A 2 136 135 24 N/A \r\n \r\n11,409 N/A 4 128 142 29 N/A \r\n \r\n29.0 1,373 \r\n4.5 1,373 \r\n68% 200 114.4 \r\n \r\n21.0 1,282 \r\n4.0 1,158 \r\n68% 231 144.0 \r\n \r\n20.0 955 4.3 755 75% 161 90.0 \r\n \r\n15.0 733 5.8 596 77% 121 50.0 \r\n \r\n17 \r\n \r\n Program Performance Measures: \r\nDepartment of Community Affairs \r\nBuilding Construction \r\nNumber of building code clarifications/technical assistance provided to public and private sector customers per consultant \r\nNumber of building insignias issued \r\nNumber of State Minimum Standard Codes reviewed, amended, and adopted by the State \r\n \r\nFY 2018 Actual \r\n1,317 4,255 \r\n5 \r\n \r\nFY 2019 Actual \r\n1,385 5,945 \r\n8 \r\n \r\nFY 2020 Actual \r\n1,452 7,570 \r\n11 \r\n \r\nFY 2021 Actual \r\n1,414 11,018 \r\n8 \r\n \r\nCoordinated Planning \r\nPercentage of local comprehensive plans and similar reviews completed within designated 30-day timeframe Number of plans reviewed \r\nAverage number of days to review local comprehensive plans \r\nPlan Implementation Rate: Percentage of local government work program items actually implemented \r\n \r\n91.56% 237 20 \r\n56.98% \r\n \r\n95.10% 245 28 \r\n52.20% \r\n \r\n93.43% 137 14 \r\n53.20% \r\n \r\n91.26% 183 22 \r\n53.26% \r\n \r\nDepartmental Administration (DCA) \r\nNumber of audit findings Number of rental assistance checks mailed out Number of payments processed Percentage of payments processed electronically Average number of days to process payments Employee turnover rate Number of employment recruitments Total value of grants processed Number of IT service requests Percentage of IT service requests closed on time (2 business days or less) \r\n \r\n0 \r\n \r\n0 \r\n \r\n1 \r\n \r\n0 \r\n \r\n43,795 \r\n \r\n40,134 \r\n \r\n32,093 \r\n \r\n31,264 \r\n \r\n125,142 \r\n \r\n121,464 \r\n \r\n119,252 \r\n \r\n102,501 \r\n \r\n61.00% \r\n \r\n85.06% \r\n \r\n97.07% \r\n \r\n86.17% \r\n \r\n7 \r\n \r\n17 \r\n \r\n11 \r\n \r\n9 \r\n \r\n15.06% \r\n \r\n26.32% \r\n \r\n13.64% \r\n \r\n14.00% \r\n \r\n79 \r\n \r\n84 \r\n \r\n63 \r\n \r\n106 \r\n \r\n$189,901,533 $136,426,379 $186,525,798 $131,630,036 \r\n \r\n5,241 \r\n \r\n5,012 \r\n \r\n5,693 \r\n \r\n6,468 \r\n \r\n83.00% \r\n \r\n57.00% \r\n \r\n67.43% \r\n \r\n72.75% \r\n \r\nFederal Community and Economic Development Programs \r\nPercentage of member slots filled \r\nNumber of hours served \r\nPercentage of earned Education Awards \r\nNumber of member slots filled \r\n \r\n93.20% 420,892 82.50% \r\n413 \r\n \r\n93.48% 424,588 42.00% \r\n878 \r\n \r\n92.56% 532,166 74.23% \r\n485 \r\n \r\n96.77% 295,298 72.30% \r\n540 \r\n \r\n18 \r\n \r\n Program Performance Measures: \r\nNumber of persons who benefit from local government community development activities financed through the state Community Development Block Grant program Percentage of Community Development Block Grant project recipients who are low to moderate income pursuant to the national objective \r\nAmount of private investment leveraged for Appalachian Regional Commission economic development projects \r\n \r\nFY 2018 Actual \r\n16,207 \r\n93.03% \r\n$157,700,000 \r\n \r\nFY 2019 Actual \r\n10,914 \r\n \r\nFY 2020 Actual \r\n17,978 \r\n \r\n91.59% \r\n \r\n91.19% \r\n \r\n$84,553,600 $149,109,000 \r\n \r\nFY 2021 Actual \r\n19,721 \r\n80.51% \r\n$3,723,410 \r\n \r\nHomeownership Programs \r\nNumber of people who receive pre-purchase, post purchase, or foreclosure prevention counciling Georgia Dream foreclosure rates \r\nPercent of Georgia Dream applicants qualifying for loans \r\nPercent of lending capacity obligated \r\nMedian household income for Georgia Dream participants \r\nNumber of families that purchased homes under the Georgia Dream initiative \r\nTotal amount of loans and assistance issued \r\nMedian home price purchased by Georgia Dream applicant \r\n \r\n10,095 \r\n \r\n10,079 \r\n \r\n8,771 \r\n \r\n0.44% \r\n \r\n0.34% \r\n \r\n0.23% \r\n \r\nN/A \r\n \r\n63.00% \r\n \r\n61.00% \r\n \r\n37.00% \r\n \r\n48.00% \r\n \r\n53.00% \r\n \r\n$51,155 \r\n \r\n$51,347 \r\n \r\n$52,126 \r\n \r\n1,811 \r\n \r\n1,808 \r\n \r\n1,626 \r\n \r\nN/A $245,639,434 $234,502,947 \r\n \r\n$122,195 \r\n \r\n$142,000 \r\n \r\n$150,645 \r\n \r\n8,248 0.12% \r\nN/A 51.00% $52,439 \r\n974 148,349,940 \r\n$157,891 \r\n \r\nRegional Services \r\nNumber of Team Georgia resource consultations \r\nNumber of Georgia Academy for Economic Development sessions held \r\nInformation distribution/gathering activities for Georgia Housing Search, Project Homeless Count and other programs Number of Planning and Economic Development workshops conducted \r\nNumber of Planning and Economic Development workshop participants registered Number of Georgia Academy for Economic Development graduates \r\n \r\n2,160 50 \r\n2,016 N/A N/A N/A \r\n \r\n2,160 50 \r\n2,106 2 \r\n75 563 \r\n \r\n2,160 29 \r\n2,106 4 \r\n137 290 \r\n \r\n2,160 5 \r\n2,160 42 \r\n800 108 \r\n \r\nRental Housing Programs \r\nNumber of housing choice vouchers under contract \r\nSection Eight management assessment program rating \r\nNumber of Georgia residents served \r\nNumber of jobs created (based on National Homebuilders model of 1.5 jobs per unit) \r\n \r\n14,411 100.00% \r\n17,236 11,241 \r\n \r\n13,273 100.00% \r\n17,310 11,289 \r\n \r\n12,961 100.00% \r\n25,266 16,478 \r\n \r\n12.538 100.00% \r\n23,308 15,201 \r\n \r\n19 \r\n \r\n Program Performance Measures: Research and Surveys \r\nPercentage of cities and counties meeting all state reporting requirements \r\nNumber of local governments and authorities to whom technical accounting/financial technical assistance is made available by phone, email, and onsite Number of city/county Report of Local Government Finances Reports Government Management Indicators surveys processed within 10 business days Percent of local governments and authority in compliance with local finance and indebtedness report Number of fiscal notes performed \r\nNumber of jurisdictions with a hotel/motel tax \r\nNumber of jurisdictions in compliance in reporting hotel/motel report \r\nNumber of hotel/motel tax reports reviewed \r\nNumber of jurisdictions in compliance/Number of jurisdictions with a hotel/motel tax \r\nSpecial Housing Initiatives \r\nNumber of individuals served by the state's initiatives \r\nNumber of grants awarded \r\nAmount of grants facilitated \r\nPercentage of grant applicants awarded \r\nNumber of individuals assisted through the Home Access Initiative \r\nState Community Development Programs \r\nNumber of new Main Street/Better Hometown cities \r\nNet new jobs created in Georgia Main Street/Better Hometown cities \r\nCustomer service satisfaction rating \r\nState Economic Development Programs \r\nNumber of jobs created and retained \r\nTotal value of grants and loans awarded \r\nDollar amount of private investment leverage per grant/loan dollar \r\n \r\nFY 2018 Actual \r\n84.79% 711 \r\n1,165 N/A N/A N/A N/A N/A N/A \r\n \r\nFY 2019 Actual \r\n84.91% 732 \r\n1,174 N/A 3 N/A N/A 280 \r\n93.20% \r\n \r\nFY 2020 Actual \r\n74.70% 897 \r\n1,297 N/A 0 N/A N/A 281 \r\n75.80% \r\n \r\nFY 2021 Actual \r\n83.30% 861 \r\n1,368 N/A 1 284 N/A 279 \r\n93.60% \r\n \r\n21,021 362 N/A \r\n82.00% 14 \r\n \r\n22,160 310 175 \r\n85.00% 5 \r\n \r\n21,529 381 163 \r\n82.00% 5 \r\n \r\n21,578 529 448 \r\n85.00% 5 \r\n \r\n115 3,149 97.00% \r\n \r\n2 3,471 98.00% \r\n \r\n0 3,455 98.00% \r\n \r\n4 3,764 98.00% \r\n \r\n11,255 \r\n \r\n21,077 \r\n \r\n84,238 \r\n \r\n100,201 \r\n \r\n$59,616,420 $122,419,988 $402,044,532 $444,749,758 \r\n \r\n$66 \r\n \r\n$146 \r\n \r\n$58 \r\n \r\n$46 \r\n \r\n20 \r\n \r\n Program Performance Measures: \r\nDepartment of Community Affairs: Attached Agencies \r\nPayments to OneGeorgia Authority \r\nNumber of jobs created or retained \r\nTotal value of grants and loans awarded \r\nDollar amount of private investment leveraged per grant/loan dollar \r\n \r\nFY 2018 Actual \r\n \r\nFY 2019 Actual \r\n \r\nFY 2020 Actual \r\n \r\nFY 2021 Actual \r\n \r\n13,072 $8,792,751 \r\n$92 \r\n \r\n1,532 $16,480,473 \r\n$74 \r\n \r\n4,226 $11,465,882 \r\n$50 \r\n \r\n2,871 $15,062,708 \r\n$30 \r\n \r\n21 \r\n \r\n Program Performance Measures: \r\nDepartment of Community Health \r\nDepartmental Administration (DCH) \r\nPercentage of program integrity reviews identified as waste, fraud, and abuse \r\nBalance in the other post employee benefits fund \r\nPercentage of employees that received proven initials and annual training in required courses \r\n \r\nFY 2018 Actual \r\n \r\nFY 2019 Actual \r\n \r\nFY 2020 Actual \r\n \r\nFY 2021 Actual \r\n \r\n68.00% \r\n \r\n40.00% \r\n \r\n58.00% \r\n \r\n11.00% \r\n \r\n$1,585,128,403 $2,211,858,814 $2,282,592,514 $2,651,099,672 \r\n \r\n96.00% \r\n \r\n100.00% \r\n \r\n100.00% \r\n \r\n99.00% \r\n \r\nGeorgia Board of Dentistry \r\nNumber of license renewals processed Number of new applications processed Average number of days to process new applications Average number of days to process renewal applications Number of licensed professionals regulated Number of processed complaints Percentage of complaints that were substantiated Average number of days for complaint resolution \r\n \r\n13,534 832 21 7 \r\n14,130 376 N/A 185 \r\n \r\n30 728 \r\n21 7 \r\n14,919 384 N/A 167 \r\n \r\n14,013 510 21 7 \r\n14,469 516 N/A 173 \r\n \r\n16 1,006 \r\n21 7 \r\n15,356 482 N/A 273 \r\n \r\nGeorgia State Board of Pharmacy \r\nNumber of licensed professionals regulated Number of license renewals processed Number of new applications processed Average number of days to process new applications Average number of days to process renewal applications \r\n \r\n47,573 1,319 9,018 14 7 \r\n \r\n41,208 35,309 \r\n7,656 14 7 \r\n \r\n48,783 1,410 7,988 14 7 \r\n \r\n45,102 36,636 \r\n9,505 14 7 \r\n \r\nHealth Care Access and Improvement \r\nNumber of Georgians served by Department of Community Health's safety net programs and grants \r\nNumber of health care providers who have attested to adopting, implementing, or upgrading certified Electronic Health Record technology in Georgia \r\nHealthcare Facility Regulation \r\nPercentage of applicable health care facility inspection results posted to the website within 30 days of inspection exit \r\nPercentage of state licensed health care facilities who have survey results posted on the DCH website \r\n \r\n24,087 4,641 \r\n \r\n23,286 4,592 \r\n \r\n19,122 4,584 \r\n \r\n20,916 4,584 \r\n \r\n91% 67% \r\n \r\n85% 95% \r\n \r\n94% 95% \r\n \r\n85% 99% \r\n \r\n22 \r\n \r\n Program Performance Measures: \r\nNumber of licenses issued \r\nNumber of annual inspections, excluding complaint inspections \r\nNumber of complaints reported \r\nNumber of complaints that resulted in a site visit \r\nNumber of exemption letter requests \r\nNumber of Certificate of Need applications processed \r\nPercentage of Certificate of Need Applications reviewed within 120 days of file date \r\n \r\nFY 2018 Actual \r\n713 \r\n2,890 \r\n11,987 \r\n2,700 \r\n308 \r\n82 \r\n100% \r\n \r\nFY 2019 Actual \r\n701 \r\n3,472 \r\n15,242 \r\n3,416 \r\n135 \r\n68 \r\n100% \r\n \r\nFY 2020 Actual \r\n773 \r\n2,196 \r\n17,607 \r\n3,266 \r\n155 \r\n51 \r\n100% \r\n \r\nFY 2021 Actual \r\n1,010 \r\n1,781 \r\n19,941 \r\n3,406 \r\n28 \r\n36 \r\n100% \r\n \r\nIndigent Care Trust Fund \r\nPercentage of Georgia hospitals receiving Disproportionate Share Hospital (DSH) payments \r\nPercentage of Georgia hospitals achieving \"deemed\" status for Disproportionate Share Hospital (DSH) payments \r\nDSH dollars spent supporting healthcare for medically indigent Georgians \r\n \r\n96.00% \r\n \r\n99.00% \r\n \r\n95.00% \r\n \r\n95.00% \r\n \r\n16.00% \r\n \r\n20.00% \r\n \r\n17.00% \r\n \r\n20.00% \r\n \r\n$326,806,050 $339,855,409 $339,632,451 $343,896,797 \r\n \r\nAmount of uncompensated care Georgia hospitals self-report providing to indigent individuals \r\nPercentage of uncompensated care reimbursed through DSH payments \r\n \r\n$1,616,022,192 $1,791,076,967 $1,970,274,455 $2,131,264,018 \r\n \r\n20.00% \r\n \r\n19.00% \r\n \r\n19.00% \r\n \r\n20.00% \r\n \r\nPercentage of uncompensated care delivered by deemed hospitals \r\n \r\n29.00% \r\n \r\n28.00% \r\n \r\n25.00% \r\n \r\n25.00% \r\n \r\nAverage percentage of uncompensated care costs covered by DSH dollars for deemed hospitals \r\n \r\n47.00% \r\n \r\n45.00% \r\n \r\n40.00% \r\n \r\n35.00% \r\n \r\nMedicaid- Aged Blind and Disabled \r\nNumber of Aged, Blind and Disabled enrollees \r\nCost per member per month for Aged, Blind, and Disabled enrollees \r\nNumber of full benefit dual eligibles enrolled \r\nPercentage of Long Term Care expenditures for Home and Community Based Waiver Services versus institutional expenditures Number of full benefit dual eligibles enrolled per 1,000 members \r\nNumber of individuals on Independent Care Waiver Program waiting list per 1,000 members between ages 21-64 Number of Aged, Blind, and Disabled enrollees per 1,000 Medicaid members \r\nCommunity Care Service Program Clients served \r\nAverage cost per Community Care Service Program client \r\n \r\n512,989 $895.56 147,715 \r\n49.0% 76 9 \r\n265 9,269 $14,002.00 \r\n \r\n527,807 $920.50 148,777 \r\n51.0% 76 0 \r\n271 9,993 $15,459.00 \r\n \r\n531,233 $954.83 149,791 \r\n47.0% 75 0 \r\n265 13,639 $14,629.00 \r\n \r\n549,445 $909.70 150,122 \r\n55.0% 67 0 \r\n247 14,494 $17,609.38 \r\n \r\n23 \r\n \r\n Program Performance Measures: Medicaid- Low-Income Medicaid \r\nNumber of low-income Medicaid enrollees \r\nLow-income Medicaid members per 1,000 Medicaid members \r\nCost per member per month for low-income Medicaid enrollees \r\nNumber of emergency room visits for selected non-emergent care diagnoses per 1,000 members \r\nNumber of Healthcare Effectiveness Data and Information Set/National Committee for Quality Assurance quality metrics monitored \r\nPercentage of Healthcare Effectiveness Data and Information Set/National Committee for Quality Assurance quality metrics meeting or exceeding the 50th percentile Percentage of financial expenditure savings generated by the shift from a feefor-service to a managed care structure \r\nAverage time for provider payment of clean claims by the care management organizations (in days) \r\nPeachCare \r\nPercentage of members in Georgia Families receiving recommended immunizations by their 3rd birthday (Medicaid and PeachCare) \r\nPercentage of members in Georgia Families 12 months to 19 years who had a visit with a primary care physician (Medicaid and PeachCare) \r\nPercentage of PeachCare eligible children who are enrolled in the program \r\nPercentage of children ages 3 to 17 that had an outpatient visit with a PCP or OB/GYN and whose weight is classified based on body mass index percentile for age and gender Per member per month cost \r\n \r\nFY 2018 Actual \r\n1,419,760 735 \r\n$258.37 455 N/A N/A N/A 6.63 \r\n \r\nFY 2019 Actual \r\n1,423,203 729 \r\n$261.34 389 15 \r\n66.67% N/A 6.80 \r\n \r\nFY 2020 Actual \r\n1,476,596 735 \r\n$254.49 308 13 \r\n69.20% N/A 8.40 \r\n \r\nN/A N/A 83.00% N/A $175.78 \r\n \r\nN/A 82.55% 83.00% 80.30% $182.62 \r\n \r\nN/A 93.69% 79.70% 80.69% $170.64 \r\n \r\nFY 2021 Actual \r\n1,419,760 753 \r\n$259.17 198 15 \r\n73.00% N/A 7.99 \r\nN/A 91.66% 82.00% 87.97% $183.19 \r\n \r\nState Health Benefit Plan \r\nAverage expense per member per month \r\nNumber of active subscribers supporting each retiree subscriber (active to retiree ratio) \r\nPercentage of SHBP members accessing any preventive care services \r\nPreventive care expenses per member per month \r\nPercentage of SHBP members with a common chronic condition (asthma, diabetes, coronary artery disease (CAD)) \r\nPercentage of SHBP members with a common chronic condition (asthma, diabetes, coronary artery disease (CAD)) who are engaged in the disease state management co-pay waiver program Average per member per month expense for SHBP members with common chronic conditions (asthma, diabetes, coronary artery disease (CAD)) \r\nPercentage of SHBP members with high dollar claim accumulation (paid over $100,000 in claims in one year) \r\nPercentage of SHBP members with a high dollar claim accumulation (paid over $100,000 in claims in one year) who are engaged in case management \r\n \r\n$441.29 2.5 \r\n50.10% $17.48 16.43% 10.21% $1,286.14 0.65% 94.45% \r\n \r\n$490.59 1.9 \r\n68.86% $17.09 11.95% 21.53% $1,318.71 0.75% 87.20% \r\n \r\n$517.53 2.0 \r\n65.86% $14.82 10.96% 13.00% $1,415.52 0.80% 91.00% \r\n \r\n$597.19 1.96 \r\n72.45% $17.41 11.38% 18.45% $1,656.36 0.95% 91.19% \r\n \r\n24 \r\n \r\n Program Performance Measures: \r\nDepartment of Community Health: Attached Agencies \r\nGeorgia Board of Health Care Workforce: Board Administration \r\nPercentage of payments processed within 10 days of receiving invoice \r\nNumber of page views of agency website for physician workforce data \r\nNumber of employers participating in practice opportunity fairs \r\nNumber of students attending practice opportunity fairs \r\n \r\nFY 2018 Actual \r\n91.67% 42,444 \r\n101 247 \r\n \r\nFY 2019 Actual \r\n91.67% 47,032 \r\n79 127 \r\n \r\nFY 2020 Actual \r\n91.67% 42,355 \r\n59 135 \r\n \r\nFY 2021 Actual \r\n91.67% 64,775 \r\n30 150 \r\n \r\nGeorgia Board of Health Care Workforce: Graduate Medical Education \r\n \r\nPercentage of residency program graduates practicing family medicine in \r\n \r\n57.00% \r\n \r\nGeorgia (data lagged by one fiscal year) \r\n \r\nNumber of residents trained through Georgia's Graduate Medical Education programs (filled positions) \r\n \r\n2,557 \r\n \r\nPercentage of Graduate Medical Education applicants holding a degree from a \r\n \r\nN/A \r\n \r\nGeorgia medical school \r\n \r\nPercentage of residency program graduates practicing in Georgia (all specialties) \r\n \r\n41.70% \r\n \r\nPercentage of GME residency slots receiving funding from Georgia Board of Physician Workforce \r\n \r\n57.00% \r\n \r\nPercentage of residents completing the GME exit survey \r\n \r\n88.00% \r\n \r\n60.00% 2,677 N/A \r\n37.50% 58.00% 87.80% \r\n \r\n57.14% 2,818 N/A \r\n34.90% 57.90% 95.80% \r\n \r\nN/A 2,961 \r\nN/A N/A 61.20% N/A \r\n \r\nGeorgia Board of Health Care Workforce: Mercer School of Medicine Grant \r\n \r\nPercentage of graduates entering core specialties (primary care, family \r\n \r\n72.50% \r\n \r\nmedicine, internal medicine, pediatrics, Ob/Gyn, emergency medicine, or \r\n \r\ngeneral surgery) \r\n \r\nNumber of medical students enrolled at Mercer University School of Medicine \r\n \r\n460 \r\n \r\nNumber of students in the first year class \r\n \r\n107 \r\n \r\nPercentage of graduates practicing in Georgia \r\n \r\n53.23% \r\n \r\n75.00% 473 108 \r\n59.64% \r\n \r\n75.40% 484 112 \r\n56.91% \r\n \r\n84.10% 493 130 N/A \r\n \r\nGeorgia Board of Health Care Workforce: Morehouse School of Medicine Gran \r\n \r\nPercentage of graduates entering core specialties (primary care, family \r\n \r\n77.60% \r\n \r\nmedicine, internal medicine, pediatrics, Ob/Gyn, emergency medicine, or \r\n \r\ngeneral surgery) \r\n \r\nNumber of medical students enrolled at Morehouse School of Medicine \r\n \r\n365 \r\n \r\nNumber of students in the first year class \r\n \r\n100 \r\n \r\nPercentage of graduates practicing in Georgia \r\n \r\n43.00% \r\n \r\n75.30% 406 100 \r\n43.00% \r\n \r\n79.30% 416 106 \r\n43.00% \r\n \r\n81.00% 434 112 N/A \r\n \r\nGeorgia Board of Health Care Workforce: Physicians for Rural Areas \r\n \r\nNumber of physicians receiving loan repayment \r\n \r\n44 \r\n \r\n40 \r\n \r\n51 \r\n \r\n44 \r\n \r\nNumber of students receiving scholarships \r\n \r\n1 \r\n \r\n0 \r\n \r\n0 \r\n \r\n0 \r\n \r\n25 \r\n \r\n Program Performance Measures: \r\nPercentage of qualified applicants receiving loan repayment award \r\nPercentage of scholarship recipients who default \r\nPercentage of loan repayment recipients still practicing in rural Georgia \r\nPercentage of scholarship recipients still practicing in rural Georgia \r\n \r\nFY 2018 Actual \r\n100.00% \r\n8.33% \r\n65.79% \r\n29.61% \r\n \r\nFY 2019 Actual \r\n100.00% \r\n8.00% \r\n65.63% \r\n39.09% \r\n \r\nFY 2020 Actual \r\n100.00% \r\n5.26% \r\n72.83% \r\n40.00% \r\n \r\nFY 2021 Actual \r\n100.00% \r\n6.67% \r\n72.25% \r\n39.76% \r\n \r\nGeorgia Board of Health Care Workforce: Undergraduate Medical Education \r\n \r\nPercentage of UME graduates entering primary care/core specialty residency \r\n \r\n57.30% \r\n \r\nfrom Emory Medical School \r\n \r\nNumber of Georgia residents enrolled in Emory Medical School \r\n \r\n187 \r\n \r\nNumber of Georgia residents enrolled in Mercer Medical School \r\n \r\n460 \r\n \r\nPercentage of UME graduates entering primary care/core specialty residency from Mercer Medical School \r\nNumber of Georgia residents enrolled in Morehouse School of Medicine \r\n \r\n72.50% 267 \r\n \r\nPercentage of UME graduates entering primary care/core specialty residency from Morehouse School of Medicine \r\nAverage amount of UME funds per Georgia resident attending medical school at Emory Medical School \r\nAverage amount of UME funds per Georgia resident attending medical school at Mercer Medical School \r\nAverage amount of UME funds per Georgia resident attending medical school at Morehouse School of Medicine \r\nPercentage of Emory Medical School UME graduates entering residency in Georgia \r\nPercentage of Mercer Medical School UME graduates entering residency in Georgia \r\nPercentage of Morehouse School of Medicine UME graduates entering residency in Georgia \r\n \r\n77.60% $3,845.32 $2,905.07 $2,288.00 \r\n32.20% 42.20% 47.40% \r\n \r\nGeorgia Composite Medical Board \r\nNumber of initial licensure applications processed Number of licensure applications renewals processed Number of complaints received Number of investigations Percentage of licenses issued or denied within 90 days of application Number of disciplinary actions taken against licensed professionals Average investigator caseload \r\n \r\n4,418 20,237 \r\n2,281 1,004 80.15% \r\n34 23 \r\n \r\n73.20% 180 473 \r\n75.00% 256 \r\n75.30% $3,994.86 $2,825.23 $2,386.31 \r\n26.80% 35.20% 39.70% \r\n4,343 24,764 \r\n2,619 1,152 86.00% \r\n128 24 \r\n \r\n70.50% 170 484 \r\n75.40% 246 \r\n79.30% $4,229.85 $2,761.02 $2,483.31 \r\n25.20% 41.20% 40.20% \r\n5,089 25,070 \r\n1,664 341 \r\n89.00% 57 41 \r\n \r\n63.90% 155 493 \r\n84.10% 260 \r\n81.00% $4,639.14 $2,710.58 $2,349.57 \r\n24.60% 38.90% 30.40% \r\n6,729 24,477 \r\n1,657 420 \r\n90.00% 79 36 \r\n \r\n26 \r\n \r\n Program Performance Measures: \r\nAPRN Protocols Reviewed and Processed \r\nEmergency Practice Permits issued due to COVID-19 \r\nGeorgia Drugs and Narcotics Agency \r\nNumber of inspections conducted for the Board of Pharmacy for all of its registrants who purchase, distr bute, dispense, and sell pharmaceuticals Number of investigations of complaints of Board registrants \r\nNumber of all other investigations \r\n \r\nFY 2018 Actual \r\nN/A \r\nN/A \r\n \r\nFY 2019 Actual \r\nN/A \r\nN/A \r\n \r\nFY 2020 Actual \r\n3,310 \r\n920 \r\n \r\nFY 2021 Actual \r\n3,209 \r\n1,452 \r\n \r\n2,086 275 131 \r\n \r\n2,128 282 97 \r\n \r\n2,472 335 91 \r\n \r\n2,621 265 149 \r\n \r\n27 \r\n \r\n Program Performance Measures: \r\nDepartment of Corrections \r\nCounty Jail Subsidy \r\nAverage number of days in county jail attributed to lack of state prison bed space \r\nNumber of incomplete sentencing packets returned to counties for completion \r\nNumber of prisoner sentencing packets processed \r\nAverage Physical Prison Bed Occupancy Rate \r\nAverage number of inmates in county jails pre-adjudication \r\n \r\nFY 2018 Actual \r\n12.0 3,434 29,864 94.50% 23,794 \r\n \r\nFY 2019 Actual \r\n7.0 3,367 29,491 97.10% 24,201 \r\n \r\nFY 2020 Actual \r\n16.0 2,947 24,979 88.40% 23,323 \r\n \r\nFY 2021 Actual \r\n14 2,265 17,181 81.80% 31,900 \r\n \r\nDepartmental Administration (DOC) \r\nNumber of payments processed \r\nPercentage of payments made electronically \r\nNumber of audit findings \r\nAgency turnover rate \r\n \r\n42,108 90.95% \r\n0 25.94% \r\n \r\n83,542 91.87% \r\n0 31.01% \r\n \r\n62,262 92.57% \r\n0 32.40% \r\n \r\n56,428 92.16% \r\nN/A 37.22% \r\n \r\nDetention Centers \r\nOccupancy rate Three-year felony reconviction rate Number of GED diplomas received while in a detention center Number of Parole Revocations sentenced to a Detention Center Number of Probation Revocations sentenced to a Detention Center Number of Detainees sentenced to Diversion Centers (RSAT) Total number of individual detainees sent to a Detention Center Average length of stay at a Detention Center in days \r\n \r\n88.60% 27.30% \r\n270 634 1,873 3,289 7,017 79.0 \r\n \r\n93.30% 28.90% \r\n206 149 2,891 3,297 7,328 84.0 \r\n \r\n79.30% 28.50% \r\n289 157 2,441 2,936 5,572 89.0 \r\n \r\n35.70% 26.60% \r\n128 135 1,658 2,672 3,141 77.0 \r\n \r\nFood and Farm Operations \r\nCost per day per offender (food only) \r\nPercentage of annual food requirement produced through farm \r\nTotal revenue from food and commodities produced \r\nSavings across state agencies from commodities produced vs. purchased \r\n \r\n$1.48 \r\n \r\n$1.43 \r\n \r\n$1.61 \r\n \r\n$1.67 \r\n \r\n42.00% \r\n \r\n41.00% \r\n \r\n43.20% \r\n \r\n42.20% \r\n \r\n$6,060,384.97 $6,897,604.43 $6,283,448.04 $6,167,433.89 \r\n \r\n$5,686,208.33 $5.934,549.36 $5,933,064.80 $4,703,844.97 \r\n \r\n28 \r\n \r\n Program Performance Measures: \r\nProfit from sales used to offset GDC food service costs \r\nNumber of medical meals served to offenders \r\nNumber of offenders requiring special diets \r\n \r\nFY 2018 Actual \r\n$1,470,576.94 \r\n \r\nFY 2019 Actual \r\n$2,560,962.55 \r\n \r\nFY 2020 Actual \r\n$3,543,071.65 \r\n \r\nFY 2021 Actual \r\n$3,805,832.91 \r\n \r\n3,661,764 \r\n \r\n3,923,504 \r\n \r\n4,335,840 \r\n \r\n5,226,905 \r\n \r\n19,860 \r\n \r\n11893 \r\n \r\n10,801 \r\n \r\n12,990 \r\n \r\nHealth \r\nTotal daily health cost per inmate, including physical health, mental health, dental care Daily cost per inmate for physical health care \r\nDaily cost per inmate for dental care \r\nDaily cost per inmate for mental health care \r\nNumber of telemedicine treatment/consultation hours \r\nTotal cost of health service providers \r\nCost of medications \r\nNumber of physical health care encounters \r\nMedicaid claims paid \r\nPercentage of inmates on a mental health caseload \r\n \r\n$11.67 \r\n \r\n$12.17 \r\n \r\n$12.25 \r\n \r\n$15.26 \r\n \r\n$9.92 \r\n \r\n$10.40 \r\n \r\n$9.91 \r\n \r\n$12.63 \r\n \r\n$0.49 \r\n \r\n$0.49 \r\n \r\n$0.61 \r\n \r\n$0.61 \r\n \r\n$7.35 \r\n \r\n$7.35 \r\n \r\n$9.50 \r\n \r\n$9.81 \r\n \r\n281.0 \r\n \r\n3,326.0 \r\n \r\n3,326.0 \r\n \r\n3,148.0 \r\n \r\n$39,739,072.00 $57,384,387.00 $57,580,097.00 $57,614,021.00 \r\n \r\n$43,088,639.00 $41,801,123.00 $41,215,977.00 $31,487,495.00 \r\n \r\n2,565,193 \r\n \r\n7,050,463 \r\n \r\n6,367,737 \r\n \r\n4,848,214 \r\n \r\n138 \r\n \r\n148 \r\n \r\n380 \r\n \r\n297 \r\n \r\n20.00% \r\n \r\n20.00% \r\n \r\n23.00% \r\n \r\n22.00% \r\n \r\nOffender Management \r\nOccupancy rate (prisons and all centers) \r\n \r\n104.10% \r\n \r\n95.80% \r\n \r\n85.70% \r\n \r\n80.50% \r\n \r\nNumber of admissions \r\n \r\n18,672 \r\n \r\n18,144 \r\n \r\n15,300 \r\n \r\n10,575 \r\n \r\nNumber of releases \r\n \r\n18,302 \r\n \r\n17,987 \r\n \r\n19,119 \r\n \r\n15,368 \r\n \r\nNumber of transfers \r\n \r\n55,975 \r\n \r\n57,009 \r\n \r\n47,119 \r\n \r\n28,968 \r\n \r\nNumber of sentence packets processed \r\n \r\n30,259 \r\n \r\n29,115 \r\n \r\n25,487 \r\n \r\n17,067 \r\n \r\nNumber of records requests processed \r\n \r\n2,392 \r\n \r\n3,816 \r\n \r\n5,309 \r\n \r\n6,125 \r\n \r\nNumber of inmates in GDC custody who have detainers before released \r\n \r\n14,795 \r\n \r\n14,894 \r\n \r\n15,301 \r\n \r\n13,153 \r\n \r\nAverage number of days to process inmates into GDC custody from county jails \r\n \r\n5 \r\n \r\n7 \r\n \r\n4 \r\n \r\n4 \r\n \r\nTotal expenditures for County Prison Subsidy \r\n \r\n$34,152,920.00 $34,263,820.00 $38,142,413.00 $32,734,664.71 \r\n \r\n29 \r\n \r\n Program Performance Measures: Private Prisons \r\nOccupancy rate \r\nThree-year felony reconviction rate \r\nNumber of GED diplomas received in private prisons \r\nNumber of contracted private prison beds as a percentage of all inmate beds \r\nAverage daily cost per inmate \r\n \r\nFY 2018 Actual \r\n98.00% 28.30% \r\n308 16.22% $49.46 \r\n \r\nFY 2019 Actual \r\n98.20% 30.10% \r\n348 16.14% $50.98 \r\n \r\nFY 2020 Actual \r\n97.90% 30.90% \r\n216 16.15% \r\nN/A \r\n \r\nFY 2021 Actual \r\n84.00% 25.80% \r\n106 16.08% \r\nN/A \r\n \r\nState Prisons \r\nPhysical utilization rate \r\nThree-year felony re-conviction rate \r\nNumber of GED diplomas received \r\nNumber of vocational and on-the-job training certificates earned \r\nGeneral population bed utilization rate \r\nNumber of inmates enrolled in GED programs \r\nNumber of inmates enrolled in vocational training and on-the-job training certificate programs Number of vocational and on-the-job training certificate programs offered across all state prison facilities Number of charter high school diplomas earned \r\nNumber of inmates enrolled in charter high school programs \r\n \r\n94.50% 27.60% \r\n2,165 7,364 97.75% 10,519 10,375 \r\n202 101 325 \r\n \r\n94.50% 28.90% \r\n1,883 12,272 97.55% \r\n9,924 14,579 \r\n239 87 \r\n239 \r\n \r\n88.70% 30.00% \r\n1,103 14,283 89.50% \r\n8,218 14,174 \r\n379 17 \r\n233 \r\n \r\n83.20% 26.8% 766 15,745 \r\n83.00% 5,578 \r\n12,845 633 42 214 \r\n \r\nTransition Centers \r\nPercentage of offenders who successfully completed Transition Centers (TC) programming Occupancy rate \r\nThree-year felony reconviction rate \r\nNumber of transition center beds as a percentage of all inmate beds \r\nRoom and board fees collected \r\nEmployment rate for TC offenders statewide \r\nPercentage of vacant security positions \r\n \r\n81.01% \r\n \r\n79.61% \r\n \r\n86.88% \r\n \r\n79.46% \r\n \r\n94.80% \r\n \r\n98.20% \r\n \r\n64.30% \r\n \r\n83.17% \r\n \r\n20.40% \r\n \r\n19.60% \r\n \r\n19.80% \r\n \r\n16.40% \r\n \r\n5.29% \r\n \r\n5.24% \r\n \r\n4.89% \r\n \r\n4.70% \r\n \r\n$6,532,208.54 $6,781,444.86 $7,043,266.72 $4,965,382.16 \r\n \r\n93.00% \r\n \r\n95.00% \r\n \r\n93.00% \r\n \r\n98.88% \r\n \r\n9.02% \r\n \r\n12.61% \r\n \r\n10.14% \r\n \r\n15.27% \r\n \r\n30 \r\n \r\n Program Performance Measures: \r\nDepartment of Community Supervision \r\nDepartmental Administration (DCS) \r\nPercentage of electronic payments by ACH \r\nNumber of audit findings \r\nAgency turnover rate \r\nPercentage of transactions processed on behalf of attached Agency \r\nNumber of open records requests fulfilled \r\nNumber of IT service requests \r\n \r\nFY 2018 Actual \r\n \r\nFY 2019 Actual \r\n \r\nFY 2020 Actual \r\n \r\nFY 2021 Actual \r\n \r\n83.39% 0 \r\n12.53% 2.37% 448 11,455 \r\n \r\n83.05% N/A \r\n13.84% 2.43% 604 12,686 \r\n \r\n74.09% N/A \r\n13.37% 2.52% 675 8,873 \r\n \r\n69.63% N/A \r\n12.99% 2.11% 660 9,105 \r\n \r\nField Services \r\nNumber of offenders under active supervision (cumulative) \r\nDaily cost of supervision per offender \r\nPercentage of employable offenders who are employed \r\nPercentage of offenders complying with court/Parole Board ordered community service Percentage of offenders complying with court/Parole Board ordered financial obligations Percentage of individuals successfully completing community supervision \r\nPercentage of offenders revoked to prison \r\nPercentage of offenders returned to prison for committing a new felony within three years Percentage of offenders identified with criminogenic needs referred to treatments Percentage of offenders identified with criminogenic needs completing treatments Percentage of participants that complete Day Reporting Center programming \r\nPercentage of offenders that successfully complete Aftercare Services \r\nAverage caseload per community supervision officer \r\nPercentage of required contacts made in the community \r\nPercentage of new Community Supervision Officer candidates successfully completing the Basic Community Supervision Officer Training course \r\nMisdemeanor Probation \r\nNumber of audits completed on misdemeanor probation providers \r\n \r\n275,777 $2.11 \r\n65.87% N/A N/A N/A N/A N/A N/A N/A \r\n36.00% 64.00% \r\n105 82.36% 90.00% \r\n \r\n221,434 $2.20 \r\n50.00% N/A N/A N/A N/A N/A N/A N/A \r\n36.00% 60.00% \r\n109 N/A 86.00% \r\n \r\n256,398 $1.83 \r\n56.00% N/A N/A N/A N/A N/A N/A N/A \r\n38.00% 58.00% \r\n93 N/A 62.00% \r\n \r\n245,387 $1.80 \r\n43.00% N/A N/A N/A N/A N/A N/A N/A \r\n26.00% N/A 132 N/A \r\n77.00% \r\n \r\n80 \r\n \r\n55 \r\n \r\n33 \r\n \r\n29 \r\n \r\n31 \r\n \r\n Program Performance Measures: \r\nNumber of on-site visits with misdemeanor probation providers \r\nNumber of misdemeanor probation contracts reviewed \r\nNumber of trainings provided to misdemeanor probation providers \r\n \r\nFY 2018 Actual \r\n82 \r\n782 \r\n16 \r\n \r\nFY 2019 Actual \r\n59 \r\n66 \r\n20 \r\n \r\nFY 2020 Actual \r\n16 \r\n44 \r\n66 \r\n \r\nFY 2021 Actual \r\n1 \r\n104 \r\n179 \r\n \r\nGovernor's Office of Transition, Support, and Reentry \r\nPercentage of identified inmates placed into Georgia's Prisoner Re-Entry Initiative (GA PRI) program prior to release \r\n \r\n32.00% \r\n \r\n73.00% \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nNumber of supervisees discharged from GA-PRI for non-completion violation of \r\n \r\n1,193 \r\n \r\n769 \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nprobation or parole \r\n \r\nNumber of re-entry contacts made with community resources \r\n \r\n20,142 \r\n \r\n20,992 \r\n \r\n11,949 \r\n \r\nN/A \r\n \r\nNumber of inmates identified for Georgia's Prisoner Reentry Initiative \r\n \r\n27,320 \r\n \r\n22,626 \r\n \r\n6,620 \r\n \r\nN/A \r\n \r\nPrison In-Reach Specialist average annual caseload \r\n \r\n492 \r\n \r\n289 \r\n \r\nN/A \r\n \r\nN/A \r\n \r\n32 \r\n \r\n Program Performance Measures: \r\nDepartment of Community Supervision: Attached Agencies \r\nGeorgia Commission on Family Violence \r\nNumber of Family Violence Intervention Programs certified in Georgia \r\nNumber of site visits with Family Violence Intervention Programs \r\nNumber of individuals trained on family violence awareness \r\nNumber of active family violence task forces \r\nNumber of family violence task forces receiving technical assistance \r\n \r\nFY 2018 Actual \r\n \r\nFY 2019 Actual \r\n \r\nFY 2020 Actual \r\n \r\nFY 2021 Actual \r\n \r\n116 29 \r\n3,329 42 42 \r\n \r\n110 17 \r\n3,153 48 48 \r\n \r\n120 20 \r\n2,104 49 49 \r\n \r\n95 30 2,229 49 49 \r\n \r\n33 \r\n \r\n Program Performance Measures: \r\nDepartment of Defense \r\nDepartmental Administration (DOD) \r\nNumber of Audit Findings \r\nNumber of payments processed \r\nPercentage of payments made electronically \r\nVoucher lines entered \r\nAgency turnover rate \r\nTotal GADOD economic impact \r\n \r\nFY 2018 Actual \r\n \r\nFY 2019 Actual \r\n \r\nFY 2020 Actual \r\n \r\nFY 2021 Actual \r\n \r\n1 12,542 73.00% 70,770 30.90% $853M \r\n \r\n0 11,255 75.00% 76,505 43.00% $971M \r\n \r\n0 10,394 75.00% 70,836 41.00% $962M \r\n \r\n0 9,407 74.00% 59,883 41.00% $1.385B \r\n \r\nMilitary Readiness \r\nSuccessful responses by GADoD to GEMA's requests for assistance \r\nTotal State Defense Force volunteer mandays for state and community support missions Average number of ARNG Guardsmen trained per Readiness Centers \r\nAverage cost of GaARNG Site Improvement \r\nTotal average number of Deployment Eligible Guardsmen \r\nARNG Billeting Units: number of paid nights \r\nFederal dollars received per state dollar invested \r\nNumber of mandays due to personnel activations in State Active Duty by Army and Air National Guard requested by GEMA Total number of Guardsmen mobilized in Title 10 Status (CONUS and OCONUS) Number of ARNG Site Improvements \r\nCounter Drug cost savings due to support to Law Enforcement agencies \r\n \r\n100% \r\n \r\n100% \r\n \r\n2,777 \r\n \r\n1,055 \r\n \r\n186 \r\n \r\n186 \r\n \r\n$947,000.00 $1,151,042.00 \r\n \r\n10,292 \r\n \r\n10,576 \r\n \r\n74,707 \r\n \r\n79,179 \r\n \r\n$42.60 \r\n \r\n$39.00 \r\n \r\n10,846 \r\n \r\n7,075 \r\n \r\n1,193 \r\n \r\n2,704 \r\n \r\n8 \r\n \r\n6 \r\n \r\n$70,850 \r\n \r\n$181,594 \r\n \r\n100% \r\n \r\n100% \r\n \r\n7,829 \r\n \r\n3,302 \r\n \r\n191 \r\n \r\n189 \r\n \r\n$891,042.00 $1,371,470.00 \r\n \r\n11,236 \r\n \r\n11,537 \r\n \r\n50,298 \r\n \r\n49,164 \r\n \r\n$48.00 \r\n \r\n$30.00 \r\n \r\n10,976 \r\n \r\n9,208 \r\n \r\n913 \r\n \r\n882 \r\n \r\n2 \r\n \r\n1 \r\n \r\n$99,907 \r\n \r\n$226,552 \r\n \r\nYouth Educational Services \r\nNumber of at-risk youth graduating from the Youth Challenge Academy \r\nPercentage of Youth Challenge Academy graduates that earn their academic credentials through either General Education Diploma or High School Diploma Percentage of Youth Challenge Cadets that meet Department of Defense standard for success six months after graduation Average State cost per cadet \r\nPercentage of Youth Challenge Graduates who could not be contacted at six months after graduation \r\n \r\n926 49% 71% $5,774 32% \r\n \r\n919 37% 70% $5,172 69% \r\n \r\n804 31% 78% $5,239 N/A \r\n \r\n274 59.5% \r\n74% $13,075 \r\nN/A \r\n \r\n34 \r\n \r\n Program Performance Measures: \r\nNumber of Job Challenge Academy Graduates \r\nPercentage of Job Challenge Academy graduates placed with an employer \r\nPercentage of Job Challenge Academy graduates placed in a job related to their vocational training Number of Job Challenge Academy graduates entering military service \r\n \r\nFY 2018 Actual \r\nN/A \r\nN/A \r\nN/A \r\nN/A \r\n \r\nFY 2019 Actual \r\nN/A \r\nN/A \r\nN/A \r\nN/A \r\n \r\nFY 2020 Actual \r\n125 \r\n31.6% \r\n16.0% \r\n9 \r\n \r\nFY 2021 Actual \r\n25 \r\n63.3% \r\n32.8% \r\n3 \r\n \r\n35 \r\n \r\n Program Performance Measures: \r\nDepartment of Driver Services \r\nDepartmental Administration (DDS) \r\nNumber of super speeder citations paid Super speeder citations paid percentage rate Super speeder revenue collected Average number of days to process payments to vendors Percentage of payments made electronically to vendors Total number of continuing education units awarded Full Time Agency Turnover Training modules completed Full Time Driver Examiner 1 turnover rate Full Time Driver Examiner 2 turnover rate Full Time manager turnover rate Full Time assistant manager turnover rate Part time examiner turnover rate Average number of days to process endorsement applications Number of drivers license fraud investigations Percentage of permanent documents mailed to customers within 14 days (Target 98%) Percentage of permanent documents mailed to customers within 14 days through Online services processing Number of traditional calls answered by non traditional channels Number of Payments processed online Percentage of Contact Center customer calls abandoned Percentage of fraud investigations determined to be unfounded Percentage of fraud investigations that resulted in actual fraud \r\nLicense Issuance \r\nNumber of Real ID cards issued \r\n \r\nFY 2018 Actual \r\n \r\nFY 2019 Actual \r\n \r\nFY 2020 Actual \r\n \r\nFY 2021 Actual \r\n \r\n68,670 76.00% $14,306,750 \r\n25 58.00% \r\n3,865 17.50% \r\n7,750 36.00% 15.00% \r\n3.00% 10.00% 68.00% \r\n6.0 924 95.20% 97.70% 20,587 502,309 27.78% 14.80% 85.20% \r\n \r\n76,359 77.60% $16,412,637 \r\n28 56.00% \r\n1,220 22.00% \r\n7,786 39.00% 20.00% 17.00% 30.00% 89.00% \r\n6.2 782 97.27% 99.40% 17,712 741,464 14.39% 7.59% 92.41% \r\n \r\n75,070 69.50% $16,111,750 \r\n22 64.00% \r\n988 18.00% 13,261 44.00% 27.00% 19.00% 18.00% 101.00% \r\n13.7 1,014 98.08% 98.51% 17,469 1,188,671 13.24% 9.78% 90.22% \r\n \r\n54,340 67.00% $13,585,000 \r\n22 50.00% \r\n678 28.00% 73,430 66.00% 46.00% 31.00% 47.00% 148.00% \r\n20 734 82.91% 86.40% 502,968 1,065,109 31.63% 7.57% 92.43% \r\n \r\n2,565,828 \r\n \r\n2,927,937 \r\n \r\n2,249,991 \r\n \r\n2,686,449 \r\n \r\n36 \r\n \r\n Program Performance Measures: \r\nPercentage of individuals enrolled in Real ID \r\nTotal number of License, Commercial Driver's License, Motor Cycle License or Identification Card renewals requested Number of CDL medical certifications completed \r\nNumber of valid CDL drivers \r\nNumber of Motorcycle licenses issued \r\nReduction in issuance process time due to motorcycle safety class participation (in hours) Number of students enrolled in motorcycle safety program classes \r\nTotal number of commercial drivers license exams monitored \r\nNumber of online transactions processed \r\nNumber of online accounts opened \r\nNumber of drivers seeking chauffeur/for hire endorsements \r\nNumber of Customer Service Center customers served \r\nPercentage of Customer Service Center customers served within 30 minutes or less (Target: 95%) Number of customer calls to the Contact Center \r\nPercentage of customer calls to the Contact Center answered within 3 minutes or less (Target: 85%) Number of citations processed by Records Management \r\nPercentage of citations processed by Records Management within 10 days \r\nPercentage of fraud investigations completed within 60 days (Target: 70%) \r\nAverage age of active cases (in days) \r\nTotal number of out-of-state commercial citations processed by Records Management outside of CDLIS (Target 10 days) \r\nRegulatory Compliance \r\nPercentage of regulated programs in compliance \r\nAverage number of days for Regulatory Compliance programs that are out of compliance to become compliant Total number of driver safety programs regulated, e.g. driver training, DUI schools Number of certification applications for regulated programs \r\n \r\nFY 2018 Actual \r\n89.00% 1,383,625 \r\n155,677 345,995 156,502 \r\n3,746 7,489 \r\n696 730,853 504,126 \r\n758 3,856,916 \r\n96.82% 1,755,806 \r\n48.34% 186,836 97.00% 74.90% \r\nN/A N/A \r\n \r\nFY 2019 Actual \r\n95.90% 1,478,547 \r\n159,912 353,846 126,918 \r\n3,201 7,012 \r\n605 826,338 470,426 \r\n719 3,556,677 \r\n95.38% 1,407,923 \r\n69.45% 171,851 99.00% 68.58% \r\nN/A N/A \r\n \r\nFY 2020 Actual \r\n98.19% \r\n \r\nFY 2021 Actual \r\n99.13% \r\n \r\n996,427 \r\n \r\n954,321 \r\n \r\n143,140 \r\n \r\n152,791 \r\n \r\n363,390 \r\n \r\n373,005 \r\n \r\n98,963 \r\n \r\n128,485 \r\n \r\n2,891 \r\n \r\n4,210 \r\n \r\n6,156 \r\n \r\n9,178 \r\n \r\n414 \r\n \r\n362 \r\n \r\n907,230 \r\n \r\n1,138,108 \r\n \r\n545,453 \r\n \r\n1,225,828 \r\n \r\n428 \r\n \r\n793 \r\n \r\n2,549,680 \r\n \r\n2,679,638 \r\n \r\n97.16% \r\n \r\n93.71% \r\n \r\n1,441,573 \r\n \r\n2,351,328 \r\n \r\n67.58% \r\n \r\n29.61% \r\n \r\n183,196 Not reported for FY 2021. \r\n \r\n63.00% \r\n \r\n98.00% \r\n \r\n76.03% Not reported for FY 2021. \r\n \r\nN/A \r\n \r\n16.25 \r\n \r\nN/A \r\n \r\n7,179 \r\n \r\n89.00% 9.50 904 \r\n2,410 \r\n \r\n94.00% 7.0 897 \r\n2,154 \r\n \r\n93.00% 12.4 889 \r\n1,870 \r\n \r\n92.00% 32.0 867 \r\n1,790 \r\n \r\n37 \r\n \r\n Program Performance Measures: \r\nNumber of audit findings \r\nNumber of students enrolled in Online Alcohol and Drug Awareness Programs (EADAP) \r\nTotal number of in-state commercial citations processed by Records Management outside of GECPS (Target 10 days) \r\n \r\nFY 2018 Actual \r\n103 \r\n24,407 \r\nN/A \r\n \r\nFY 2019 Actual \r\n190 \r\n25,624 \r\nN/A \r\n \r\nFY 2020 Actual \r\n166 \r\n29,499 \r\nN/A \r\n \r\nFY 2021 Actual \r\n198 \r\n46,522 \r\n126 \r\n \r\n38 \r\n \r\n Program Performance Measures: \r\nBright from the Start: Georgia Department of Early Care and Learning \r\nChild Care Services \r\nAverage days to respond to category one serious complaints \r\nPercentage of licensed child care learning centers, group day care homes, and family day care homes that are compliant with licensing rules Number of licensing, monitoring, technical assistance, and complaint investigation visits to child care learning centers, group day care homes, and family day care homes in order to increase compliance and raise quality Number of audit findings \r\nPercentage of weekly Child Care Subsidy Payments processed electronically \r\nPercentage of providers receiving complaints regarding serious incidents requiring medical attention or missing child incidents (Category 1 and 2) Percentage of early care and education programs that have been in deficient licensing status within the last 12 months \r\nNutrition Services \r\nNumber of feeding sites for both the Child and Adult Care Food Program and Summer Food Service Program Number of meals served by providers in the Child and Adult Care Food Program and the Summer Food Service Program Percentage of accurately submitted monthly claims reimbursed within 10 days of receipt Number of program provider trainings provided on healthier menu options \r\nNumber of counties participating in the Child and Adult Care Food Program \r\nNumber of counties participating in the Summer Food Service Program \r\n \r\nFY 2018 Actual \r\n \r\nFY 2019 Actual \r\n \r\nFY 2020 Actual \r\n \r\n1 99% 14,784 N/A 100% \r\n4% 2.00% \r\n \r\n1 99% 14,525 \r\n0 100% \r\n9% 1.00% \r\n \r\n1 99% 9,237 \r\n0 100% \r\n2% 0.45% \r\n \r\n6,560 83,657,499 \r\n98% 5 \r\n158 154 \r\n \r\n7,296 84,745,720 \r\n98% 9 \r\n156 158 \r\n \r\n4,597 74,123,701 \r\n97% 7 \r\n154 158 \r\n \r\nFY 2021 Actual \r\n1 99% 9,083 \r\n0 100% 0.03% 0.58% \r\n4,379 67,929,527 \r\n99% 18 \r\n154 159 \r\n \r\nPre-Kindergarten Program \r\nGeorgia Pre-Kindergarten program enrollment \r\nNumber of children on Pre-Kindergarten waiting list \r\nPercentage of classrooms implementing Work Sampling System (WSS) online in order to monitor and report student progress \r\nPercentage of children rated as \"in process\" or \"proficient\" on at least 80% of the WSS Language and Literacy Indicators \r\nPercentage of children rated as \"in process\" or \"proficient\" on at least 80% of the WSS Mathematics indicators \r\nPercentage of new Pre-Kindergarten teachers who attended both days of New Pre-K Teacher Institute who scored at 80% or above on all proficiency quizzes \r\nPercentage of Pre-Kindergarten Lead Teachers who are retained in the PreKindergarten program \r\n \r\n80,536 4,065 100% 96% 95% 93% \r\n81.00% \r\n \r\n80,493 4,630 100% 96% 94% 98% \r\n81.00% \r\n \r\n80,328 4,303 100% N/A N/A 100% \r\n81.50% \r\n \r\n66,554 2,643 100% N/A N/A 100% \r\n84.55% \r\n \r\n39 \r\n \r\n Program Performance Measures: Quality Initiatives \r\nNumber of compliant licensed early care and education programs that participate in the Quality Rating and Improvement System \r\nPercentage of compliant licensed early care and education programs that participate in the Quality Rating and Improvement System \r\nNumber of unique early learning professionals in the INCENTIVES Program \r\nPercentage of early learning and education programs that have improved their level of quality in the Quality Rating and Improvement System \r\nPercentage of INCENTIVES Program participants who increased their education level from the initial credential/degree earned \r\nPercentage of Quality Rating and Improvement System rated early care and education programs in the top two tiers (2- or 3-star rating) \r\nPercentage of children who receive Childcare and Parent Services (CAPS) eligible subsidies who are served in Quality Rated programs \r\nNumber of unique early learning professionals in the SCHOLARSHIPS program \r\nNumber of referrals offered to families by the Statewide Parental Referral System \r\nNumber of children served in the Rising Pre-Kindergarten and Rising Kindergarten Summer Transition Programs \r\nNumber of submitted Quality Rated portfolios supported by the Child Care Resource and Referral System for participation in the Quality Rating and Improvement System Percentage of DECAL Scholars remaining in classroom for at least five years \r\nPercentage of DECAL Scholars who are teaching in Quality Rated classrooms \r\n \r\nFY 2018 Actual \r\n3,482 75% \r\n1,280 47% 4% 68% 41% \r\n1,280 35,178 \r\n3,252 510 N/A N/A \r\n \r\nFY 2019 Actual \r\n3,351 75% \r\n1,174 58% 5% 70% 62% \r\n1,039 43,560 \r\n3,420 941 24% 73% \r\n \r\nFY 2020 Actual \r\n3,540 79% \r\n1,199 42% 5% 71% 76% \r\n1,724 33,780 \r\n2,708 974 19% 70% \r\n \r\nFY 2021 Actual \r\n3,556 81% \r\n1,353 N/A 3% 61% 88% 908 \r\n23,850 4,299 949 24% 73% \r\n \r\n40 \r\n \r\n Program Performance Measures: \r\nDepartment of Economic Development \r\nDepartmental Administration (DEcD) \r\nNumber of audit findings Number of days from requisition to purchase order dispatch Number of payments processed Percentage of payments processed electronically Average number of days to process payments Agency turnover rate \r\nFilm, Video, and Music \r\nDirect Capital investment (in millions) Projects initiated Work days created by film and television production Leads scouted resulting into initiated project Value of tax credits certified \r\nGeorgia Council for the Arts \r\nNumber of Georgia Council for the Arts grant awards Number of counties served by GCA \r\nGeorgia Council for the Arts - Special Project \r\nNumber of grant awards \r\nGlobal Commerce \r\nNumber of jobs created Direct capital investment (millions) Number of active projects initiated Number of companies assisted Active projects resulting in retention, relocation or expansion \r\n \r\nFY 2018 Actual \r\n \r\nFY 2019 Actual \r\n \r\nFY 2020 Actual \r\n \r\nFY 2021 Actual \r\n \r\n0 3 5,515 71 4 10.9 \r\n \r\n0 3 4,509 71 4 20.9 \r\n \r\n0 3 3,479 68 4 17.3 \r\n \r\nN/A 3 \r\n2,363 63 4 \r\n14.2 \r\n \r\n$2,700 \r\n \r\n$2,900 \r\n \r\n$2,200 \r\n \r\n$4,020 \r\n \r\n455 \r\n \r\n399 \r\n \r\n234 \r\n \r\n366 \r\n \r\n4,365,500 \r\n \r\n2,035,056 \r\n \r\n1,200,000 \r\n \r\n2,164,000 \r\n \r\n25 \r\n \r\n38 \r\n \r\n40 \r\n \r\n50 \r\n \r\n$801,058,816 $859,812,794 $649,000,000 $1,204,000,000 \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nN/A \r\n \r\n131 \r\n \r\n130 \r\n \r\n152 \r\n \r\n137 \r\n \r\n312 \r\n \r\n214 \r\n \r\n218 \r\n \r\n288 \r\n \r\n27,363 $5,566 \r\n866 1,110 \r\n48 \r\n \r\n28,960 $7,489 \r\n749 973 \r\n44 \r\n \r\n24,133 $7,431 \r\n730 746 \r\n48 \r\n \r\n33,439 $10,791 \r\n873 1,064 \r\n43 \r\n \r\n41 \r\n \r\n Program Performance Measures: International Relations and Trade \r\nKey clients (statewide) Trade Successes \r\nRural Development \r\nRegions where community meeting were attended (total of 12 regions) Community Visits Companies visited \r\nSmall and Minority Business Development \r\nNumber of companies served Number of community visits Number of Resource Awareness recipients Outreach Recipients COVID-19 PPP Webinar registrants served \r\nTourism \r\nTourism expenditures (in billions per calendar year) Visitors to the Visitor Information Center Tourists visiting Georgia (in millions per calendar year) Unique visitors to the Explore Georgia website Impressions \r\n \r\nFY 2018 Actual \r\n1,396 \r\n267 \r\n \r\nFY 2019 Actual \r\n2,081 \r\n241 \r\n \r\nFY 2020 Actual \r\n2,743 \r\n296 \r\n \r\nFY 2021 Actual \r\n1,321 \r\n204 \r\n \r\nN/A \r\n \r\n10 \r\n \r\n6 \r\n \r\n4 \r\n \r\nN/A \r\n \r\n99 \r\n \r\n25 \r\n \r\n1 \r\n \r\nN/A \r\n \r\n52 \r\n \r\n34 \r\n \r\n4 \r\n \r\n586 65 \r\n1,263 NA NA \r\n \r\n454 34 \r\n1,215 NA NA \r\n \r\nN/A N/A N/A 300 8,700 \r\n \r\n211 255 1,117 N/A N/A \r\n \r\n$29.60 13,674,169 \r\n109 5,130,189 550,667,538 \r\n \r\n$31.50 13,428,121 \r\n112 4,660,000 546,754,642 \r\n \r\n$32.70 9,893,618 \r\n152 7,030,000 189,563,446 \r\n \r\n$21.00 N/A 152 \r\n11,184,387 N/A \r\n \r\n42 \r\n \r\n Program Performance Measures: \r\nDepartment of Education \r\nAgricultural Education \r\nGrades 6-12 student enrollment in Extended Day/Year programs \r\nNumber of schools providing Extended Day/Year programs \r\nPercentage of agriculture teachers meeting all required Extended Day/Year program standards Average number of monthly Extended Day contact hours reported \r\nAverage number of Extended Year contact hours reported \r\nPercentage of performance standards met on the Area Teacher program work evaluation Percentage of classroom agriculture teachers meeting all required program standards Average number of monthly Area Teacher contact hours reported \r\nNumber of teachers trained by Agriculture Area Teachers \r\nPercentage of performance standards met on the Young Farmer Teacher program work evaluation Young Farmer participants per instructor \r\nAverage number of contact hours reported by the Young Farmer teacher monthly report Enrollment in program events and activities at FFA Youth Camp facilities \r\nNumber of FFA events held at Camp John Hope and the Georgia FFA-FCCLA Center \r\nBusiness and Finance Administration \r\nAgency turnover rate \r\nNumber of audit findings \r\nNumber of payments processed \r\nPercentage of payments processed electronically \r\nNumber of open records requests \r\n \r\nFY 2018 Actual \r\n \r\nFY 2019 Actual \r\n \r\nFY 2020 Actual \r\n \r\nFY 2021 Actual \r\n \r\n42,288 \r\n \r\n43,559 \r\n \r\n73,674 \r\n \r\nN/A \r\n \r\n325 \r\n \r\n329 \r\n \r\n344 \r\n \r\nN/A \r\n \r\n98% \r\n \r\n98% \r\n \r\n98% \r\n \r\nN/A \r\n \r\n43 \r\n \r\n41 \r\n \r\n42 \r\n \r\nN/A \r\n \r\n352 \r\n \r\n355 \r\n \r\n357 \r\n \r\nN/A \r\n \r\n100% \r\n \r\n100% \r\n \r\n100% \r\n \r\nN/A \r\n \r\n97% \r\n \r\n97% \r\n \r\n98% \r\n \r\nN/A \r\n \r\n56 \r\n \r\n57 \r\n \r\n55 \r\n \r\nN/A \r\n \r\n465 \r\n \r\n467 \r\n \r\n472 \r\n \r\nN/A \r\n \r\n96% \r\n \r\n96% \r\n \r\n96% \r\n \r\nN/A \r\n \r\n195 \r\n \r\n194 \r\n \r\n192 \r\n \r\nN/A \r\n \r\n36 \r\n \r\n37 \r\n \r\n35 \r\n \r\nN/A \r\n \r\n7,561 \r\n \r\n8,426 \r\n \r\n4,441 \r\n \r\nN/A \r\n \r\n118 \r\n \r\n71 \r\n \r\n30 \r\n \r\nN/A \r\n \r\n11.4% 0 \r\n134,874 99.0% 116 \r\n \r\n10.9% 0 \r\n148,365 82.0% 141 \r\n \r\n12.1% 0 \r\n149,593 82.0% 230 \r\n \r\n11.5% 0 \r\n164,421 80.0% 222 \r\n \r\nCentral Office \r\nState Central Office cost per FTE (i.e., student) \r\n \r\n$3.52 \r\n \r\n$2.58 \r\n \r\n$2.38 \r\n \r\n$2.36 \r\n \r\nCharter Schools \r\nNumber of charter schools \r\n \r\n113 \r\n \r\n110 \r\n \r\n116 \r\n \r\n115 \r\n \r\n43 \r\n \r\n Program Performance Measures: \r\nNumber of charter school petitions reviewed by the Georgia Department of Education Number of charter schools authorized \r\nPercentage of charter school requests for renewal approved \r\nNumber of students enrolled in charter schools \r\nCharter school student graduation rate \r\nNumber of charter system petitions reviewed by the Georgia Department of Education Number of approved charter systems operating \r\nNumber of planning grants awarded \r\nNumber of contact hours reported by planning consultants \r\nNumber of facilities grants awarded \r\nAverage value of facilities grants awarded \r\nNumber of Federal Charter School Program grants awarded \r\n \r\nFY 2018 Actual \r\n35 31 88.0% 86,549 73.9% \r\n9 45 \r\n3 35,646 \r\n10 $147,500 \r\n26 \r\n \r\nFY 2019 Actual \r\n27 25 100.0% 74,669 N/A 17 45 \r\n3 28,156 \r\n16 $87,500 \r\n7 \r\n \r\nFY 2020 Actual \r\n40 29 100.0% 77,318 N/A \r\n7 48 \r\n3 28,870 \r\n80 $40,476 \r\n12 \r\n \r\nFY 2021 Actual \r\n8 27 100.0% 84,291 N/A 14 48 \r\n3 19,817 \r\n87 $39,034 \r\n64 \r\n \r\nCommunities in Schools \r\nNumber of at-risk students receiving intensive services \r\nDropout rate for students served by Communities In Schools \r\nGraduation rate for students served by Communities In Schools \r\nPercentage of school districts with campuses participating in Communities In Schools Average amount of state funds spent per student served \r\nTotal dollars leveraged \r\n \r\n13,891 4.1% \r\n96.2% 22.8% $88.41 $13,783,019 \r\n \r\n8,629 4.6% 93.2% 24.4% $142.32 $7,171,632 \r\n \r\n7,146 3.7% 95.5% 21.1% $191.85 $11,413,222 \r\n \r\n4,637 3.8% 92.3% 20.1% $295.66 $8,520,512 \r\n \r\nCurriculum Development \r\nNumber of resources developed to support implementation of curricular standards (resources include standards, framework components, videos, and remediation support) Average cost to develop a resource \r\nNumber of unique visits to GeorgiaStandards.org \r\nNumber of teachers attending curriculum and instruction training sessions \r\nNumber of industry specific language training courses developed \r\n \r\n453 $644.82 749,810 \r\n49,437 0 \r\n \r\n1,834 $330.82 689,484 \r\n16,288 N/A \r\n \r\n6,084 $112.31 1,075,053 \r\n50,371 N/A \r\n \r\n7,447 $104.83 3,037,902 \r\n48,627 N/A \r\n \r\n44 \r\n \r\n Program Performance Measures: Federal Programs \r\nNumber of Title I schools \r\nAverage cost per school implementing Title Programs \r\n \r\nFY 2018 Actual \r\n1,647 \r\n$258,017 \r\n \r\nFY 2019 Actual \r\n1,638 \r\n$280,991 \r\n \r\nFY 2020 Actual \r\n1,627 \r\n$304,780 \r\n \r\nFY 2021 Actual \r\n1,616 \r\n$318,006 \r\n \r\nGeorgia Network for Educational and Therapeutic Support (GNETS) \r\nNumber of students served \r\n \r\n3,795 \r\n \r\nCost per student (to include state and federal funds) \r\n \r\n$19,179 \r\n \r\nPercentage of students who meet or exceed reading and math standards on \r\n \r\nN/A \r\n \r\nMilestones \r\n \r\nPercentage of students who are marked as proficient on the GAA \r\n \r\nN/A \r\n \r\nPercentage of students proficient in ELA on Milestones (EOG) \r\n \r\n3% \r\n \r\nPercentage of students proficient in ELA on Milestones (EOC) \r\n \r\n5% \r\n \r\nPercentage of students proficient in math on Milestones (EOG) \r\n \r\n3% \r\n \r\nPercentage of students proficient in math on Milestones (EOC) \r\n \r\n3% \r\n \r\n3,607 $17,645 \r\nN/A N/A 3% 9% 4% 3% \r\n \r\n3,344 $19,010 \r\nN/A N/A N/A N/A N/A N/A \r\n \r\n2,972 $19,175 \r\nN/A N/A N/A N/A N/A N/A \r\n \r\nGeorgia Virtual School \r\nNumber of courses offered \r\nNumber of advanced placement courses offered \r\nNumber of enrollments (in half-year segments) \r\nNumber of systems with students enrolled in GaVS courses \r\nPercentage of students completing courses \r\nPercentage of students passing the appropriate End of Course Test for courses that require such a test Percentage of Credit Recovery students who passed final exam \r\n \r\n127 26 \r\n30,400 151 \r\n94.25% 87.50% 97.00% \r\n \r\n120 26 \r\n29,727 122 \r\n86.70% 85.96% 98.50% \r\n \r\n133 26 \r\n32,406 138 \r\n97.76% 84.24% 98.61% \r\n \r\n136 26 \r\n42,427 145 \r\n94.40% 86.35% 91.00% \r\n \r\nGrants for Career, Technical and Agricultural Education, and Technology \r\n \r\nPercentage of high school students who earn an industry credential \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nPercentage of school districts that have not received a career, technical, or agricultural (CTAE) equipment grant (Construction-Related Equipment (CRE) Grant, Creating Opportunities Needed Now to Expand Credentialed Training (CONNECT) Grant, etc.) in more than seven years \r\nAverage award per recipient school/facility \r\n \r\n46.1% \r\n \r\n38.3% \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nN/A \r\n \r\n$27,429 \r\n \r\nN/A \r\n \r\nN/A \r\n \r\n45 \r\n \r\n Program Performance Measures: Information Technology Services \r\nAverage bandwidth allocated per school expressed in megabits per second \r\nPercentage of school systems connected to the statewide network \r\nPercentage of classrooms with internet connection \r\nAverage amount of local support for information technology \r\nAverage school bandwidth overall (including local support) \r\nNon Quality Basic Education Formula Grants \r\nNumber of students served in residential treatment facilities \r\nAverage educational cost per student served in a residential treatment facility \r\n \r\nFY 2018 Actual \r\n100 100% 99.70% 1,955 \r\n261 \r\n \r\nFY 2019 Actual \r\n100 100% 99.82% 1,314 \r\n213 \r\n \r\nFY 2020 Actual \r\n100 100% \r\nN/A N/A N/A \r\n \r\nFY 2021 Actual \r\n100 100% 99.66% 2,099 291/391 \r\n \r\n772 $7,315 \r\n \r\n811 $7,197 \r\n \r\n770 $8,418 \r\n \r\n542 $9,951 \r\n \r\nNutrition \r\nNumber of lunches served (in millions) \r\nAverage number of lunches served daily \r\nPercentage of children participating in the lunch program \r\nPercentage of children participating in the breakfast Program \r\nAverage cost of breakfast per student \r\nAverage cost of lunch per student \r\nPercentage of local school systems under review that are in full compliance with the nutritional standards required by the USDA Percentage of school districts with more than 75% of students participating in the Free and Reduce Lunch Program \r\nPreschool Disabilities Services \r\nNumber of three- and four-year old students with disabilities served by this program Cost of program per student served \r\nPercentage of children receiving preschool handicapped services who improved functioning in acquisition and use of knowledge and skills Percentage of children receiving preschool handicapped education services who remain in their regular education peer cohort \r\nPupil Transportation \r\nAverage number of buses operated daily \r\nAverage number of students transported daily \r\n \r\n195 1,090,019 \r\n66.6% 35.2% $1.31 $3.50 96.5% 42.0% \r\n9,983 $3,562 \r\n84% 52% \r\n14,671 1,007,996 \r\n \r\n196 1,076,733 \r\n65.9% 35.9% $1.83 $3.25 96.4% 42.5% \r\n9,894 $3,775 \r\n83% N/A \r\n14,761 1,008,772 \r\n \r\n169 911,748 \r\n68.8% 36.9% $1.98 $3.64 95.6% 42.3% \r\n10,158 $4,264 \r\nN/A N/A \r\nN/A N/A \r\n \r\n129 693,276 \r\n58.6% 43.0% $1.75 $4.09 100.0% 39.0% \r\n8,274 $6,673 \r\n88% 48% \r\n12,470 932,693 \r\n \r\n46 \r\n \r\n Program Performance Measures: \r\nAverage amount of state and local funds expended per student on pupil transportation Number of buses used for daily student transport exceeding useful life \r\nAverage number of miles driven per driver per day \r\nNumber of vehicles passing stopped buses \r\nDaily miles all systems \r\n \r\nFY 2018 Actual \r\n$547.25 \r\n5,303 \r\n54 \r\n7,465 \r\n787,672 \r\n \r\nFY 2019 Actual \r\n$567.22 \r\n5,063 \r\n52 \r\n8,737 \r\n771,598 \r\n \r\nFY 2020 Actual \r\nN/A \r\nN/A \r\nN/A \r\nN/A \r\nN/A \r\n \r\nFY 2021 Actual \r\n$552.52 \r\n4,281 \r\n44 \r\nN/A \r\n545,010 \r\n \r\nQuality Basic Education Program \r\nNumber of FTEs (i.e., students) \r\nStatewide high school graduation rate (cohort method) \r\nStatewide high school dropout rate \r\nNumber of students served by the Georgia Special Needs Scholarship \r\nAverage scholarship award per student participating in the Georgia Special Needs Scholarship Average number of buses operated daily \r\nAverage number of students transported daily \r\nAverage amount of state and local funds expended per student on pupil transportation Number of school nurses and school nurse assistants \r\nAverage number of students served by a school nurse or nurse assistant \r\nNumber of school nurses or school nurse assistants per school \r\nPercentage of students requiring remedial coursework in college \r\nPercentage of students enrolled in postsecondary education within 16 months of graduation College and Career Ready Performance Index (CCRPI) Score for Elementary Schools College and Career Ready Performance Index (CCRPI) Score for Middle Schools College and Career Ready Performance Index (CCRPI) Score for High Schools \r\n \r\n1,746,203 81.6% 2.8% 4,664 $6,672 14,671 \r\n1,007,996 $547.25 1,867 947 0.82 N/A N/A 75.3 76.2 77.8 \r\n \r\n1,747,005 82.0% 2.6% 4,873 $6,293 14,761 \r\n1,008,772 N/A \r\n1,869 946 0.81 N/A N/A 79.9 77.0 78.8 \r\n \r\n1,750,930 83.8% 2.0% 4,774 N/A N/A N/A N/A 1,955 905 0.85 N/A N/A N/A N/A N/A \r\n \r\n1,718,854 N/A N/A \r\n5,303 $6,473 \r\nN/A N/A N/A 2,014 859 0.88 N/A N/A N/A N/A N/A \r\n \r\nRegional Education Service Agencies (RESAs) \r\nNumber of teachers/school staff earning Professional Learning Units through courses and workshops \r\n \r\n19,995 \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nNumber of teachers/school staff attending other professional learning activities \r\n \r\n133,762 \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nN/A \r\n \r\n47 \r\n \r\n Program Performance Measures: \r\nTotal number of contact hours earned by teachers and school staff through workshops and training Amount saved through regional contracts \r\nNumber of attendees at technology focused trainings conducted \r\nNumber of PLUs earned through RESA courses and workshops \r\n \r\nFY 2018 Actual \r\nN/A \r\n46,675,994 \r\n36,755 \r\n69,310 \r\n \r\nFY 2019 Actual \r\nN/A \r\nN/A \r\nN/A \r\nN/A \r\n \r\nFY 2020 Actual \r\nN/A \r\nN/A \r\nN/A \r\nN/A \r\n \r\nFY 2021 Actual \r\nN/A \r\nN/A \r\nN/A \r\nN/A \r\n \r\nSchool Improvement \r\n \r\nPercentage of high schools served and classified as Focus that had an increase \r\n \r\n50% \r\n \r\n56% \r\n \r\n70% \r\n \r\nN/A \r\n \r\nin the four year cohort graduation rate from the previous year \r\n \r\nPercentage of schools served that demonstrated an increased CCRPI score from the previous year \r\n \r\n42.3% \r\n \r\n62.0% \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nNumber of districts implementing Teacher/Leader Keys Evaluation System (TKES/LKES) \r\n \r\n180 \r\n \r\n206 \r\n \r\n206 \r\n \r\nN/A \r\n \r\nAverage number of Priority schools served by a School Effectiveness Specialist Team \r\n \r\n26 \r\n \r\n23 \r\n \r\n23 \r\n \r\n23 \r\n \r\nState Charter School Commission Administration \r\nNumber of operational state charter schools in Georgia \r\nNumber of applications received \r\nNumber of new charter schools authorized \r\nNumber of state charter schools closed by the State Charter Schools Commission due to poor academic and/or financial performance Number of training activities conducted with existing charter schools \r\nNumber of training activities conducted with potential charter schools \r\nNumber of charter schools outperforming comparison school districts based on the College and Career Ready Performance Index (CCRPI) and value-added impact scores Number of charter schools performing above the statewide average for CCRPI \r\n \r\n27 \r\n \r\n29 \r\n \r\n33 \r\n \r\n39 \r\n \r\n12 \r\n \r\n22 \r\n \r\n21 \r\n \r\n26 \r\n \r\n3 \r\n \r\n7 \r\n \r\n8 \r\n \r\n8 \r\n \r\n1 \r\n \r\n0 \r\n \r\n0 \r\n \r\n1 \r\n \r\n19 \r\n \r\n25 \r\n \r\n27 \r\n \r\n24 \r\n \r\n4 \r\n \r\n14 \r\n \r\n24 \r\n \r\n8 \r\n \r\n14 \r\n \r\n22 \r\n \r\nN/A \r\n \r\nN/A \r\n \r\n5 \r\n \r\n7 \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nState Schools \r\nNumber of students enrolled at Atlanta Area School for the Deaf \r\nNumber of students enrolled at Georgia Academy for the Blind \r\nNumber of students enrolled at Georgia School for the Deaf \r\nPercentage of students in grades 1-12 completing Individualized Education Program goals at Atlanta Area School for the Deaf Percentage of students in grades 1-12 completing Individualized Education Program goals at Georgia Academy for the Blind Percentage of students in grades 1-12 completing Individualized Education Program goals at Georgia School for the Deaf \r\n \r\n182 106 \r\n85 99% 100% 100% \r\n \r\n194 101 \r\n75 100% 100% 100% \r\n \r\n183 99 74 \r\n100% 100% 100% \r\n \r\n156 90 74 \r\n100% 100% 100% \r\n \r\n48 \r\n \r\n Program Performance Measures: \r\nPercentage of graduates completing transition plans at all three state schools \r\nPercentage of prior year's graduates at Atlanta Area School for the Deaf that have a positive postsecondary outcome: career, schooling, job training Percentage of prior year's graduates at Georgia Academy for the Blind that have a positive postsecondary outcome: career, schooling, job training Percentage of prior year's graduates at Georgia School for the Deaf that have a positive postsecondary outcome: career, schooling, job training Cost per student at Atlanta Area School for the Deaf \r\nCost per student at Georgia Academy for the Blind \r\nCost per student at Georgia School for the Deaf \r\nGraduation rate at Atlanta Area School for the Deaf \r\nGraduation rate at Georgia Academy for the Blind \r\nGraduation rate at Georgia School for the Deaf \r\n \r\nFY 2018 Actual \r\n100% 90% 86% 75% \r\n$52,017 $84,637 $73,538 \r\n100% 100% 100% \r\n \r\nFY 2019 Actual \r\n100% 94% 90% 80% \r\n$42,822 $87,002 $83,331 \r\n100% 100% 100% \r\n \r\nFY 2020 Actual \r\n100% 94% 88% 75% \r\n$58,186 $97,911 $85,959 \r\n100% 100% 100% \r\n \r\nFY 2021 Actual \r\n100% 100% \r\n57% 67% $57,692 $95,786 $74,302 100% 100% 100% \r\n \r\nTechnology/Career Education \r\nTotal student enrollment in grades 6-12 \r\nTotal student enrollment in grades 9-12 \r\nNumber of high school concentrators (students with 3 or more classes in a Career Pathway) Number of professional development workshops for teachers \r\nNumber of industry certified programs \r\nCareer and technology student organization membership \r\nCost per student served (unduplicated count) \r\nGraduation rate for Career, Technology, and Agricultural Education concentrators Difference of Career, Technology, and Agricultural Education graduation rate from the state average Total student enrollment in grades 6-8 \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nTesting \r\nNumber of Georgia Milestones tests administered \r\nAverage Georgia Milestones cost per student \r\nNumber of Georgia Milestones tests administered online \r\n \r\n3,237,211 $7.74 \r\n2,852,196 \r\n \r\n3,169,258 $8.16 \r\n3,166,213 \r\n \r\n231,315 N/A \r\n231,312 \r\n \r\n1,663,064 N/A \r\n1,662,156 \r\n \r\n49 \r\n \r\n Program Performance Measures: \r\nNumber of Advanced Placement (AP) exams administered \r\nNumber of students taking AP exams \r\nNumber of AP test fees subsidized \r\nPercentage of students statewide who obtained a score of three (3) or higher on advanced placement exams \r\nTuition for Multiple Disability Students \r\nNumber of students with disabilities served in residential placements \r\nAverage total cost per student \r\nPercentage of all services covered by state grant funds \r\n \r\nFY 2018 Actual \r\n154,479 \r\n87,109 \r\n23,123 \r\n60% \r\n \r\nFY 2019 Actual \r\n151,728 \r\n84,207 \r\n50,970 \r\n61% \r\n \r\nFY 2020 Actual \r\n139,155 \r\n76,598 \r\n44,782 \r\n65% \r\n \r\nFY 2021 Actual \r\nN/A \r\nN/A \r\nN/A \r\nN/A \r\n \r\n13 $176,911 \r\n51.0% \r\n \r\nN/A \r\n \r\n11 \r\n \r\n9 \r\n \r\nN/A \r\n \r\n$115,909 \r\n \r\n$114,267 \r\n \r\nN/A \r\n \r\n54.8% \r\n \r\n58.0% \r\n \r\n50 \r\n \r\n Program Performance Measures: \r\nEmployees' Retirement System of Georgia \r\nDeferred Compensation \r\nNumber of participants \r\nTotal assets under management (in millions) \r\nCost per participant \r\n \r\nFY 2018 Actual \r\n \r\nFY 2019 Actual \r\n \r\nFY 2020 Actual \r\n \r\nFY 2021 Actual \r\n \r\n72,699 $1,615 \r\n60 \r\n \r\n76,137 $1,801 \r\n58 \r\n \r\n77,931 $1,932 \r\n62 \r\n \r\n77,635 $2,487 \r\n58 \r\n \r\nGeorgia Military Pension Fund \r\nNumber of retirees \u0026 beneficiaries receiving benefits \r\nTotal benefit payments made \r\nNew retiree on-time processing rate \r\n \r\n1,076 $1,138,000 \r\n77% \r\n \r\n1,148 $1,221,000 \r\n77% \r\n \r\n1,223 $1,297,000 \r\n57% \r\n \r\n1,362 $1,428,000 \r\n61% \r\n \r\nPublic School Employees Retirement System \r\nNumber of retirees \u0026 beneficiaries receiving benefits \r\nTotal benefit payments made (in millions) \r\nNew retiree on-time processing rate \r\n \r\n18,492 $61.82 \r\n97% \r\n \r\n18,990 $63.64 \r\n97% \r\n \r\n19,232 $66.09 \r\n98% \r\n \r\n19,509 $66.42 \r\n98% \r\n \r\nSystem Administration (ERS) \r\nNumber of active enrollees in the Employees' Retirement System (ERS) plan New retiree on-time processing rate for the ERS plan Percentage of ERS plan service retirement applications processed without error Number of retirees \u0026 beneficiaries receiving benefits through the ERS plan Total benefit payments made for the ERS plan (in millions) Average speed to answer incoming calls (in seconds) Number of calls dropped compared to volume of calls Number of audit findings in annual financial audit \r\n \r\n60,406 97.7% 92.0% 50,863 $1,413.30 \r\n69 4.2% \r\n0 \r\n \r\n59,207 98.5% 95.3% 52,275 $1,443.76 \r\n90 5.0% \r\n0 \r\n \r\n57,059 98.3% 90.0% 53,249 $1,484.45 \r\n78 4.68% \r\n0 \r\n \r\n53,330 99.0% 95.6% 54,059 $1,434.76 \r\n79 4.06% \r\n0 \r\n \r\n51 \r\n \r\n Program Performance Measures: \r\nState Forestry Commission \r\nCommission Administration (SFC) \r\nNumber of audit findings \r\nTotal federal dollars received agency wide \r\n \r\nFY 2018 Actual \r\n \r\nFY 2019 Actual \r\n \r\nFY 2020 Actual \r\n \r\nFY 2021 Actual \r\n \r\n0 $17,143,762 \r\n \r\n0 $14,893,632 \r\n \r\n0 $6,068,754 \r\n \r\n0 $12,673,903 \r\n \r\nForest Management \r\nNumber of water quality exams conducted on logging and forestry operations \r\nNumber of acres covered by forest management plans \r\nNumber of forested acres in the state \r\nLandowners reached through educational programs \r\n \r\n1,217 492,832 24,564,762 308,748 \r\n \r\n1,188 508,172 24,520,480 595,250 \r\n \r\n1,198 429,522 24,464,219 109,936 \r\n \r\n1,320 355,395 24,418,249 \r\n48,211 \r\n \r\nForest Protection \r\nNumber of acres burned by wildfires Average fire response time (in minutes) Number of online and automated burn permits issued Percentage of burn permits issued online Number of acres per firefighter Dollar value of property destroyed/damaged by forest fires Number of wildfire arson investigations conducted Number of fire fighters trained and certified in wild land firefighting \r\n \r\n15,385 25.6 \r\n820,250 92.00% 68,620 $2,767,273 \r\n42 97 \r\n \r\n7,037 25.2 \r\n746,177 92.00% 68,620 $3,806,132 \r\n27 93 \r\n \r\n9,488 26.3 \r\n719,641 92.20% 64,397 $1,277,205 \r\n23 66 \r\n \r\n12,495 25.6 \r\n839,603 91.40% 64,397 $1,138,174 \r\n39 72 \r\n \r\nTree Seedling Nursery \r\nAmount of revenue generated through seedling sales \r\nNumber of seedlings sold \r\nPercentage of seedlings sold as compared to total seedlings grown and available in inventory for sale Number of orders filled \r\nNumber of customers served \r\nRevenue generated through seedlings sales, seed sales, and timber sales \r\n \r\n$1,071,596 12,484,990 \r\n92.84% 2,734 1,541 \r\n$1,310,270 \r\n \r\n$811,501 9,653,088 \r\n74.23% 3,503 1,765 \r\n$987,730 \r\n \r\n$1,194,688 15,226,922 \r\n96.30% 3,398 1,795 \r\n$1,358,366 \r\n \r\n$576,931 7,413,216 \r\n51.12% 2,627 1,390 \r\n$793,378 \r\n \r\n52 \r\n \r\n Program Performance Measures: \r\nOffice of the Governor: Attached Agencies \r\nOffice of the Child Advocate \r\nNumber of child welfare complaints (per calendar year) \r\nAverage time to complete an investigation \r\nPercentage of teams that remain in compliance with Child Abuse Protocol requirements \r\n \r\nFY 2018 Actual \r\n \r\nFY 2019 Actual \r\n \r\nFY 2020 Actual \r\n \r\nFY 2021 Actual \r\n \r\n653 65 \r\n73% \r\n \r\n645 60 \r\n68% \r\n \r\n580 44 \r\n45% \r\n \r\n478 118 13% \r\n \r\nGeorgia Emergency Management and Homeland Security Agency \r\nPercentage of all requests for state assets and mutual aid assistance handled successfully \r\nNumber of Georgia counties with an approved Annual County Emergency Management Work Plan \r\nTotal number of projects open in the Public Assistance grant program \r\n \r\n100% 161 \r\n2,827 \r\n \r\nTotal number of projects open in the Hazard Mitigation grant program \r\n \r\n110 \r\n \r\nNumber of Certified Emergency Managers trained by the agency \r\n \r\n61 \r\n \r\nNumber of days the State Operations Center was open to coordinate state \r\n \r\n21 \r\n \r\nresponse to disasters or emergencies \r\n \r\nNumber of school safety training programs provided \r\n \r\n100 \r\n \r\nNumber of persons that attended agency sponsored WebEOC training \r\n \r\n386 \r\n \r\nDollar value of payments processed to local governments \r\n \r\n$53,444,913 \r\n \r\nNumber of Homeland Security subawards managed \r\n \r\n298 \r\n \r\nNumber of counties with wireless emergency 911 plans \r\n \r\n175 \r\n \r\n100% \r\n \r\n100% \r\n \r\n161 \r\n \r\n156 \r\n \r\n2,811 \r\n \r\n3,095 \r\n \r\n130 \r\n \r\n171 \r\n \r\n72 \r\n \r\n87 \r\n \r\n74 \r\n \r\n159 \r\n \r\n148 \r\n \r\n46 \r\n \r\n237 \r\n \r\n104 \r\n \r\n$94,909,794 $114,528,564 \r\n \r\n364 \r\n \r\n346 \r\n \r\n175 \r\n \r\n176 \r\n \r\n100% 157 \r\n2,249 181 38 365 83 17 \r\n$46,454,730 488 177 \r\n \r\nGeorgia Commission on Equal Opportunity \r\nPercentage of employment discrimination complaints against a state agency closed within 90 days (per calendar year) \r\n \r\nN/A \r\n \r\n15% \r\n \r\n6% \r\n \r\n3% \r\n \r\nPercentage of successful performance evaluations by the U.S. Equal Employment Opportunity Commission (per calendar year) \r\n \r\nN/A \r\n \r\n100% \r\n \r\n100% \r\n \r\n100% \r\n \r\nPercentage of successful performance evaluations by the U.S. Department of Housing and Urban Development (per calendar year) \r\n \r\nN/A \r\n \r\nN/A \r\n \r\n100% \r\n \r\n100% \r\n \r\nNumber of employment discrimination complaints received against a state agency \r\n \r\nN/A \r\n \r\n47 \r\n \r\n46 \r\n \r\n41 \r\n \r\n(per calendar year) \r\n \r\nAverage number of hours to complete an employment discrimination investigation \r\n \r\nN/A \r\n \r\n52 \r\n \r\n33 \r\n \r\n35 \r\n \r\n(per calendar year) \r\n \r\nNumber of fair housing complaints received (per calendar year) \r\n \r\nN/A \r\n \r\n13 \r\n \r\n18 \r\n \r\n18 \r\n \r\nPercentage of fair housing complaints closed within 100 days (per calendar year) \r\n \r\nN/A \r\n \r\n8% \r\n \r\n6% \r\n \r\n0% \r\n \r\nAverage number of hours to complete a fair housing complaint investigation (per \r\n \r\nN/A \r\n \r\n104 \r\n \r\n29 \r\n \r\n39 \r\n \r\ncalendar year) \r\n \r\n53 \r\n \r\n Program Performance Measures: \r\nPercentage of employment discrimination complaints closed (per calendar year) \r\n \r\nFY 2018 Actual \r\nN/A \r\n \r\nPercentage of fair housing complaints closed (per calendar year) \r\n \r\nN/A \r\n \r\nPercentage of employment discrimination complaints closed by mediation and/or \r\n \r\nN/A \r\n \r\nconciliation \r\n \r\nPercentage of fair housing complaints closed by conciliation \r\n \r\nN/A \r\n \r\nAmount of monetary and/or non-monetary mediation or conciliation settlements for employment discrimination \r\n \r\nN/A \r\n \r\nAmount of monetary mediation or conciliation settlements for housing discrimination \r\n \r\nN/A \r\n \r\nNon-monetary mediation or conciliation settlements for housing discrimination \r\n \r\nN/A \r\n \r\nOffice of the State Inspector General \r\n \r\nNumber of complaints received \r\n \r\nN/A \r\n \r\nNumber of no probable cause complaints \r\n \r\nN/A \r\n \r\nNumber of probable cause complaints resulting in an investigation \r\n \r\nN/A \r\n \r\nAverage time to resolve a complaint (in hours) \r\n \r\nN/A \r\n \r\nNumber of cases open / active at year end \r\n \r\nN/A \r\n \r\nNumber of cases closed \r\n \r\nN/A \r\n \r\nPercentage of recommendations accepted by state agencies \r\n \r\nN/A \r\n \r\nNumber of outreach and training events conducted \r\n \r\nN/A \r\n \r\nFY 2019 Actual \r\nN/A \r\n \r\nFY 2020 Actual \r\n67% \r\n \r\nFY 2021 Actual \r\n73% \r\n \r\nN/A \r\n \r\n56% \r\n \r\n56% \r\n \r\nN/A \r\n \r\n10% \r\n \r\n10% \r\n \r\nN/A \r\n \r\n50% \r\n \r\n28% \r\n \r\nN/A \r\n \r\n$10,000 \r\n \r\n$46,750 \r\n \r\nN/A \r\n \r\n$6,021 \r\n \r\n$6,876 \r\n \r\n$4,302.53 \r\n \r\nSingle family \r\n \r\n(Amount of waived dwelling rental \r\n \r\nrent, fees, and previously denied \r\n \r\nfines) \r\n \r\nDevelop \r\n \r\nReserved \r\n \r\nReasonable \r\n \r\nHandicap Parking Accommodation \u0026 \r\n \r\nSpace \r\n \r\nModification \r\n \r\nPolicies and \r\n \r\ndesignate a \r\n \r\nDisability \r\n \r\nCoordinator to \r\n \r\nhandle all \r\n \r\nreasonable \r\n \r\naccommodation \u0026 \r\n \r\nmodification \r\n \r\nrequests \r\n \r\nCarpet replaced \r\n \r\nby property \r\n \r\nmanagement \r\n \r\ncompany \r\n \r\nReplacement of \r\n \r\nsix solar lights \r\n \r\nFair Housing \r\n \r\nPoster Display at \r\n \r\nsubject properties \r\n \r\nMandatory Fair \r\n \r\nHousing Training \r\n \r\nfor subject \r\n \r\nproperties \r\n \r\n313 281 \r\n32 140 \r\n30 255 100% \r\n30 \r\n \r\n217 182 \r\n35 103 \r\n34 259 100% \r\n43 \r\n \r\n179 147 \r\n32 168 \r\n42 172 100% \r\n13 \r\n \r\n54 \r\n \r\n Program Performance Measures: \r\nNumber of cases concluded with action \r\nValue of fraud referred for prosecution \r\n \r\nFY 2018 Actual \r\nN/A \r\n \r\nFY 2019 Actual \r\n21 \r\n \r\nFY 2020 Actual \r\n23 \r\n \r\nFY 2021 Actual \r\n9 \r\n \r\nN/A $7,337,552.89 $13,056,949.22 $11,347,812.33 \r\n \r\nGeorgia Professional Standards Commission \r\nNumber of approved educator preparation programs \r\nAverage processing time for certification cases submitted with all necessary documentation (in days) Number of certification cases completed \r\nNumber of individuals with an active GaPSC credential \r\nNew ethics complaints received \r\nPercentage of ethics cases extended by the Commission past the 60 calendarday timeframe established in Georgia code Percentage of ethics cases cleared by the Commission voting \"no probable cause\" after an investigation Number of P-16 educators and administrators reached through outreach events and training opportunities Percentage of educator preparation program completers who qualify for certification Percentage of completers of a PSC-approved teacher preparation program who are employed in a Georgia public school the year after program completion and remain employed for at least three years Percentage of completers of a PSC-approved teacher preparation program who are employed in a Georgia public school the year after program completion and earns an unsatisfactory or ineffective annual performance rating in one of the first five years of employment Percentage of students enrolled in Georgia-approved educator preparation baccalaureate programs that passed the Georgia Assessment for the Certification of Educators on the first attempt \r\nGovernor's Office of Student Achievement \r\nAverage number of days to complete an audit \r\nNumber of elementary and middle schools audited statewide \r\nNumber of elementary and middle schools flagged for testing irregularities \r\nAverage number of unique visits to GOSA website per month \r\nNumber of research studies published \r\nNumber of policy briefings on educational developments published on GOSA website Number of Georgia Milestones Assessments monitored by the state \r\nPercentage of students in schools served by mentors reading on benchmark \r\nPercentage of school districts who nominated a student for the Governor's Honors Program Percentage of schools audited that were flagged requiring further inquiry \r\n55 \r\n \r\n921 6 \r\n94,597 309,991 \r\n1,758 16% 30% \r\n7,435 90% N/A N/A \r\nN/A \r\n \r\n941 6 \r\n91,159 311,377 \r\n1,940 17% 25% \r\n5,572 90% 86% 6% \r\n92% \r\n \r\n984 6 \r\n91,415 314,754 \r\n1,728 22% 23% \r\n6,596 92% 86% 6% \r\n92% \r\n \r\n985 9 \r\n93,457 310,069 \r\n1,343 19% 22% \r\n5,931 97% 87% 5% \r\n90% \r\n \r\n129 1,815 \r\n37 22,511 \r\n4 1 N/A 55% 71% N/A \r\n \r\n171 1,826 \r\n38 41,866 \r\n3 2 38 63% 70% 6% \r\n \r\n190 1,800 \r\n13 47,371 \r\n3 0 N/A N/A 87% 6% \r\n \r\n140 N/A N/A 48,712 \r\n4 2 N/A N/A 73% N/A \r\n \r\n Program Performance Measures: \r\nDepartment of Human Services \r\nAdoptions Services \r\nNumber of finalized adoptions \r\nPercentage of adoptions finalized within six months of adoptive placement \r\nPercentage of children exiting foster care for adoption within 24 months of their last removal from home Number of finalized adoptions as a percentage of total eligible children \r\nPercentage of children with an adoption disruption (i.e., children in an adoptive home but the adoption is not finalized) \r\nAfter School Care \r\nNumber of youth who participate in afterschool and summer programs \r\nPercentage of youth in foster care who participate in after school programs \r\n \r\nFY 2018 Actual \r\n \r\nFY 2019 Actual \r\n \r\nFY 2020 Actual \r\n \r\nFY 2021 Actual \r\n \r\n1,201 89.16% 22.07% 39.45% \r\n1.26% \r\n \r\n1,427 91.12% 18.71% 43.30% \r\n2.38% \r\n \r\n1,416 92.16% 20.19% 43.34% \r\n2.82% \r\n \r\n1,289 87.70% 12.56% 43.26% \r\n2.19% \r\n \r\n34,420 1.99% \r\n \r\n40,578 2.26% \r\n \r\n25,903 1.05% \r\n \r\n16,967 2.40% \r\n \r\nChild Abuse and Neglect Prevention \r\nNumber of children reached \r\nNumber of families reached \r\nNumber of community-based partnerships \r\nNumber of local entities participating in Abstinence Education Grant Program \r\n \r\n77,963 15,224 \r\n45 61 \r\n \r\n99,957 8,888 33 40 \r\n \r\n53,502 34,076 \r\n32 98 \r\n \r\n44,224 24,417 \r\n32 98 \r\n \r\nChild Support Services \r\nPercentage of current support collected compared to the total current support amount owed (per federal fiscal year) \r\nPercentage of child support cases paying towards arrears compared to the total number of child support cases with arrears due (per federal fiscal year) \r\nNumber of active cases (per federal fiscal year) \r\nPercentage of child support cases with support orders established compared with the total number of child support cases (per federal fiscal year) \r\nTotal child support collections disbursed to custodial parents and the state treasury (per federal fiscal year) \r\n \r\n60.11% \r\n \r\n60.43% \r\n \r\n62.05% \r\n \r\n63.87% \r\n \r\n64.49% \r\n \r\n76.19% \r\n \r\n390,096 \r\n \r\n376,729 \r\n \r\n356,877 \r\n \r\n90.93% \r\n \r\n91.00% \r\n \r\n90.40% \r\n \r\n$736,771,614 $726,762,985 $835,689,352 \r\n \r\nChild Welfare Services \r\nNumber of calls screened out \r\nNumber of investigations conducted \r\nNumber of substantiated maltreatment incidents \r\nPercentage of calls responded to within designated priority of the receipt of the report of alleged maltreatment \r\n \r\n21,221 38,451 16,620 20.24% \r\n \r\n39,927 40,494 13,895 91.33% \r\n \r\n35,981 40,182 11,857 54.31% \r\n \r\nN/A N/A 340,577 N/A N/A \r\n33,192 31,894 13,261 88.80% \r\n \r\n56 \r\n \r\n Program Performance Measures: \r\nNumber of Family Preservation Cases \r\nNumber of Family Support Cases \r\nPercentage of children who return home within 12 months of being removed \r\nPercentage of children who were victims of subsequent maltreatment within 6 months Percentage of foster children who re-enter foster care within 12 months \r\nChild Protective Service worker average caseload \r\nChild Protective Service worker turnover rate \r\nPercentage of state served by child advocacy centers \r\nNumber of forensic interviews conducted by child advocacy centers \r\nPercentage of forensic interviews conducted for sexual abuse allegations \r\n \r\nFY 2018 Actual \r\n7,307 54,549 59.72% 2.88% 4.96% \r\n15.0 36.50% \r\n97.0% 11,613 68.06% \r\n \r\nFY 2019 Actual \r\n7,155 47,066 55.06% 2.37% 3.98% \r\n17.4 34.80% \r\n98.2% 12,104 71.70% \r\n \r\nFY 2020 Actual \r\n7,213 37,238 54.43% 2.34% 2.89% \r\n15.1 26.25% \r\n98.0% 11,034 50.00% \r\n \r\nFY 2021 Actual \r\n6,573 27,028 46.97% 1.94% 3.00% \r\n13.1 29.10% \r\n97.0% 11,958 73.40% \r\n \r\nCommunity Services \r\n \r\nNumber of low-income individuals who were assisted by Community Services \r\n \r\n165,745 \r\n \r\n149,119 \r\n \r\n159,405 \r\n \r\nN/A \r\n \r\nBlock Grant Funds (per federal fiscal year) \r\n \r\nNumber of individuals receiving emergency assistance (per federal fiscal year) \r\n \r\n118,365 \r\n \r\n124,233 \r\n \r\n132,985 \r\n \r\nN/A \r\n \r\nPercentage of participants who were unemployed and obtained a job (per federal fiscal year) \r\n \r\n8% \r\n \r\n27% \r\n \r\n44% \r\n \r\nN/A \r\n \r\nPercentage of participants who became employed and maintained a job for at least 90 days (per federal fiscal year) \r\n \r\n87% \r\n \r\n42% \r\n \r\n60% \r\n \r\nN/A \r\n \r\nPercentage of participants who obtained educational skills/competencies required for employment (per federal fiscal year) \r\n \r\n39% \r\n \r\n42% \r\n \r\n33% \r\n \r\nN/A \r\n \r\nNumber of senior citizens receiving services who maintain an independent living \r\n \r\n16,604 \r\n \r\n85,823 \r\n \r\n38,948 \r\n \r\nN/A \r\n \r\nsituation (per federal fiscal year) \r\n \r\nNumber of individuals with disabilities served who maintain an independent living \r\n \r\n7,590 \r\n \r\n52,494 \r\n \r\n24,105 \r\n \r\nN/A \r\n \r\nsituation (per federal fiscal year) \r\n \r\nNumber of low-income participants who obtained court-ordered child support payments leading to becoming more self-sufficient (per federal fiscal year) \r\n \r\n3,008 \r\n \r\n2,444 \r\n \r\n2,087 \r\n \r\nN/A \r\n \r\nDepartmental Administration (DHS) \r\nNumber of clients receiving transportation services \r\nNumber of trips provided by transportation services \r\nTotal funds expended for transportation \r\nCost per trip for transportation services \r\nPercentage of background investigations initiated by electronic fingerprinting technicians within 14 calendar days (Target: 95%) \r\n \r\n14,807 2,164,229 $25,048,153 \r\n$11.57 99% \r\n \r\n20,696 1,950,214 $26,773,384 \r\n$11.89 99% \r\n \r\n14,097 1,554,262 $20,115,041 \r\n$12.94 99% \r\n \r\n8,561 801,583 $13,583,518 \r\n$16.95 99% \r\n \r\n57 \r\n \r\n Program Performance Measures: \r\nNumber of Supplemental Nutrition Assistance Program (SNAP) recovery referrals \r\nNumber of Application Service Requests (ASRs) \r\nPercentage of Application Service Requests (ASRs) completed by the agreed upon date \r\nAgency turnover rate \r\n \r\nFY 2018 Actual \r\n7,714 \r\n638 \r\n94.94% \r\n18.60% \r\n \r\nFY 2019 Actual \r\n7,852 \r\n960 \r\n93.57% \r\n19.50% \r\n \r\nFY 2020 Actual \r\n4,829 \r\n1,237 \r\n93.95% \r\n17.60% \r\n \r\nFY 2021 Actual \r\n9,087 \r\n1,033 \r\n97.03% \r\n18.10% \r\n \r\nElder Abuse Investigations and Prevention \r\nNumber of complaints received by the Long-Term Care Ombudsman Percentage of Long-Term Care Ombudsman complaints resolved to the client's satisfaction Number of reports of abuse, neglect, or exploitation Number of wards Number of participants in the At-Risk Adult Crime Tactics Training Program Percentage of Adult Protective Services investigations initiated within 10 days Percentage of Adult Protective Services investigations completed within 45 days Percentage of Adult Protective Services investigations completed within 45 days Average Adult Protective Services investigator caseload Average Adult Protective Services guardianship manager caseload Adult Protective Services (APS) investigator turnover rate Public guardianship case manager turnover rate Percentage of reports resulting in an investigation Percentage of investigations where claims were substantiated Amount of consumer savings through elderly legal assistance counseling Number of legal client served \r\n \r\n4,249 \r\n \r\n4,650 \r\n \r\n4,555 \r\n \r\n3,477 \r\n \r\n68.70% \r\n \r\n69.00% \r\n \r\n73.00% \r\n \r\n68.00% \r\n \r\n50,159 \r\n \r\n62,311 \r\n \r\n62,446 \r\n \r\n31,768 \r\n \r\n952 \r\n \r\n1,029 \r\n \r\n1,132 \r\n \r\n1,179 \r\n \r\n354 \r\n \r\n416 \r\n \r\n269 \r\n \r\n305 \r\n \r\n94.00% \r\n \r\n93.00% \r\n \r\n76.00% \r\n \r\n66.00% \r\n \r\nN/A \r\n \r\nN/A \r\n \r\n81% \r\n \r\n49% \r\n \r\nN/A \r\n \r\nN/A \r\n \r\n81% \r\n \r\n49% \r\n \r\n25 \r\n \r\n27 \r\n \r\n25 \r\n \r\n30 \r\n \r\n26 \r\n \r\n25 \r\n \r\n24 \r\n \r\n25 \r\n \r\n11.61% \r\n \r\n18.98% \r\n \r\n10.00% \r\n \r\n16.80% \r\n \r\n8.80% \r\n \r\n23.26% \r\n \r\n13.00% \r\n \r\n16.00% \r\n \r\n67% \r\n \r\n87% \r\n \r\n85% \r\n \r\n66% \r\n \r\n38.90% \r\n \r\n39.90% \r\n \r\n44.60% \r\n \r\n47.00% \r\n \r\n$9,083,926 \r\n \r\n$11,068,368 \r\n \r\n$12,080,735 \r\n \r\n$38,038,966 \r\n \r\n28,702 \r\n \r\n21,467 \r\n \r\n35,418 \r\n \r\n94,719 \r\n \r\nElder Community Living Services \r\nNumber of months Non-Medicaid Home and Community Based Services program participants delayed admission into a more costly facility Non-Medicaid Home and Community Based Services clients served \r\nAverage cost per Non-Medicaid Home and Community Based Services client \r\n \r\n46 33,875 $1,898 \r\n \r\n50 30,251 $1,449 \r\n \r\n46 37,780 $2,131 \r\n \r\n41 40,146 $2,228 \r\n \r\n58 \r\n \r\n Program Performance Measures: Elder Support Services \r\nPercentage of clients retaining employment for 6 months or longer \r\nOut-of-pocket savings to Medicare consumers \r\nNumber of Aging \u0026 Disability Resource Connection (ADRC) clients served \r\nPercentage of clients receiving either home delivered meals or congregate meals that maintain or improve their nutrition risk score Number of seniors served meals at senior centers \r\nNumber of seniors served home delivered meals \r\nNumber of home delivered meals \r\nNumber of Money Follows the Person transitions \r\nMoney Follows the Person savings to Medicaid (based on average Medicaid Nursing Home costs) Number of senior center meals served \r\nPercentage of clients that report they eat two or fewer meals a day \r\n \r\nFY 2018 Actual \r\n44.80% $14,908,302 \r\n79,689 69.45% 15,311 13,645 2,497,845 \r\n255 $9,205,245 \r\n1,491,942 N/A \r\n \r\nFY 2019 Actual \r\n41.00% $9,372,437 \r\n98,860 65.00% 15,617 14,187 2,610,896 \r\n212 $7,632,000 \r\n1,583,114 N/A \r\n \r\nFY 2020 Actual \r\n39.70% $16,857,387 \r\n70,558 68.00% 15,072 18,217 2,830,706 \r\n216 $7,735,000 \r\n1,151,965 23% \r\n \r\nFY 2021 Actual \r\n24.60% $648,748 \r\n77,929 69.00% 10,651 26,562 3,958,817 \r\n216 $10,378,368 \r\n1,255,460 31% \r\n \r\nEnergy Assistance \r\nNumber of households that received energy assistance (per federal fiscal year) \r\nNumber of households that received crisis energy assistance (per federal fiscal year) Average payment received for regular energy assistance (per federal fiscal year) \r\nAverage payment received for crisis energy assistance (per federal fiscal year) \r\nPercentage of LIHEAP recipient households that have at least one member who is either elderly, disabled or under the age of five (per federal fiscal year) Percentage of households authorized for assistance within 11 days from date of application (per federal fiscal year) Number of elderly households authorized for assistance in order to retain heating services (per federal fiscal year) \r\nFederal Eligibility Benefit Services \r\nNumber of food stamp cases \r\nFood stamp eligibility accuracy rate (maintain error rate below national average) \r\nPercentage of individuals receiving Right from the Start Medicaid within 45 days of application \r\nOut-of-Home Care \r\nNumber of licensed foster homes \r\n \r\n140,795 36,563 \r\n$346.81 $345.85 69.30% 70.61% \r\n71,675 \r\n \r\n191,425 34,913 \r\n$346.99 $345.67 74.96% 67.43% 107,161 \r\n \r\n251,069 27,962 \r\n$396.78 $396.78 72.94% 74.53% 160,273 \r\n \r\n714,985 80.32% 74.16% \r\n \r\n659,707 90.87% 84.46% \r\n \r\n659,552 88.00% 80.54% \r\n \r\n7,988 \r\n \r\n8,307 \r\n \r\n8,151 \r\n \r\nN/A N/A N/A N/A N/A N/A N/A \r\n821,359 85.53% 95.73% \r\n7,794 \r\n \r\n59 \r\n \r\n Program Performance Measures: \r\nNumber of children in the legal custody of DFCS \r\nPercentage of siblings placed together in out-of-home care \r\nPercentage of children in care for 12-24 months with two or fewer placement settings Percentage of children placed with relatives \r\nPercentage of children in congregate care \r\nPercentage of children who do not experience maltreatment while in foster care \r\n \r\nFY 2018 Actual \r\n21,251 \r\n67.25% \r\n51.62% \r\n36.29% \r\n13.24% \r\n99.78% \r\n \r\nFY 2019 Actual \r\n20,464 \r\n68.79% \r\n47.78% \r\n36.14% \r\n15.13% \r\n99.59% \r\n \r\nFY 2020 Actual \r\n18,402 \r\n72.34% \r\n49.02% \r\n38.00% \r\n15.86% \r\n99.63% \r\n \r\nFY 2021 Actual \r\n16,475 \r\n71.69% \r\n52.82% \r\n45.19% \r\n15.80% \r\n99.98% \r\n \r\nRefugee Assistance \r\nPercentage of participating refugees obtaining employment \r\nPercentage of refugees retaining employment for 90 days \r\nPercentage of refugees entering full time employment offering health benefits \r\nCost per refugee entering employment \r\nPercentage of refugees receiving health screenings within their first 30 days in the country Number of eligible refugees receiving English language instruction \r\nNumber of eligible refugees receiving social adjustment services \r\nPercentage of Refugees who terminate Refugee Cash Assistance/Temporary Assistance for Needy Families(TANF)due to employment. Number of Refugees initially resettled in Georgia \r\nNumber of Refugees who entered full time employment \r\n \r\n57.12% 83.16% 84.40% $1,129 83.59% \r\n620 1,053 100% \r\n837 581 \r\n \r\n53.08% 85.02% 81.13% $1,369 85.26% \r\n568 1,155 100% 1,189 \r\n507 \r\n \r\n43.32% 86.76% 81.01% $1,934 87.00% \r\n373 1,083 100% \r\n375 284 \r\n \r\n57.19% 92.01% 92.16% $1,096 96.00% \r\n149 1,177 100% \r\n340 338 \r\n \r\nResidential Child Care Licensing \r\nNumber of initial licensure inspections and the number of annual re-licensure inspections \r\nNumber of complaints and incident reports received \r\nPercentage of licensed facilities, agencies and institutions who received a followup visit within the required time frame following the issuance of an Enforcement Action Percentage of surveys closed within 45 days from the survey start date \r\nPercentage of complaints received and incident reports that result in investigations \r\nAverage number of days for investigations \r\n \r\n351 7,781 85.70% 45.50% 11.50% \r\n101 \r\n \r\n344 7,243 100.00% 34.70% 18.50% \r\n164 \r\n \r\n296 10,507 100.00% 45.30% 13.00% \r\n122 \r\n \r\n309 5,456 100.00% 60.80% 3.80% \r\n105 \r\n \r\n60 \r\n \r\n Program Performance Measures: Support for Needy Families - Basic Assistance \r\nNumber of adults receiving cash assistance \r\nPercentage of individuals receiving assistance within 45 days of application \r\nSupport for Needy Families - Work Assistance \r\nPercentage of single parent households who are in qualified work activities \r\nPercentage of households who return to Temporary Assistance for Needy Families (TANF) in 1st year following exit Percentage of cases renewed online \r\n \r\nFY 2018 Actual \r\n2,001 \r\n79.89% \r\n \r\nFY 2019 Actual \r\n1,533 \r\n96.53% \r\n \r\nFY 2020 Actual \r\n901 \r\n96.95% \r\n \r\nFY 2021 Actual \r\n1,391 \r\n99.67% \r\n \r\n35.85% 6.89% \r\n61.76% \r\n \r\nN/A 8.01% 61.68% \r\n \r\nN/A 7.70% 58.51% \r\n \r\n17.51% 4.73% \r\n64.73% \r\n \r\n61 \r\n \r\n Program Performance Measures: \r\nDepartment of Human Services: Attached Agencies \r\nCouncil On Aging \r\nPercentage of participants who have a better understanding of issues that benefit elderly Georgians as a result of council training, education, and advocacy efforts (Target: 75%) Legislation initiated, influenced and/or enacted each legislative session which benefits older Georgians (Target: 10) \r\nForums and other events conducted which promote issues beneficial to elderly Georgians (Target: 20) \r\n \r\nFY 2018 Actual \r\n97.0% 14 \r\n126 \r\n \r\nFY 2019 Actual \r\n97.3% 19 \r\n127 \r\n \r\nFY 2020 Actual \r\n97.5% 18 97 \r\n \r\nFY 2021 Actual \r\n96.0% 14 \r\n103 \r\n \r\nFamily Connection \r\nFamily Connection collaboratives' training satisfaction rate \r\nAverage dollar leveraged with cash and in-kind per state appropriated dollar by county collaborative (FY18 estimated amount) Number of local, regional and statewide technical assistance events delivered \r\nNumber of KIDS COUNT data tools \r\n \r\n92.50% $4 \r\n17,000 10 \r\n \r\n86.90% $4 \r\n11,004 9 \r\n \r\nN/A $3 \r\n8,784 11 \r\n \r\n98.16% $3 \r\n3,302 12 \r\n \r\nGeorgia Vocational Rehabilitation Agency: Business Enterprise Program \r\n \r\nPercentage increase in the number of blind vendors \r\n \r\n1% \r\n \r\nAmount collected in total sales \r\n \r\n$7,890,913 \r\n \r\nNumber of vendors \r\n \r\n63 \r\n \r\n2% $8,787,429 \r\n64 \r\n \r\n1% $7,338,990 \r\n64 \r\n \r\n0% $4,978,002 \r\n57 \r\n \r\nGeorgia Vocational Rehabilitation Agency: Departmental Administration \r\n \r\nAgency turnover rate \r\n \r\n15.00% \r\n \r\nNumber of audit findings \r\n \r\n0 \r\n \r\nNumber of customers complaints \r\n \r\n264 \r\n \r\nPercentage of federal grants utilized \r\n \r\n92% \r\n \r\nPercentage of agency funding dedicated to administration \r\n \r\n6% \r\n \r\n21.49% 0 \r\n372 95% \r\n6% \r\n \r\n13.45% 0 \r\n278 93% \r\n5% \r\n \r\n12.50% 0 \r\n167 87% \r\n6% \r\n \r\nGeorgia Vocational Rehabilitation Agency: Disability Adjudication Services \r\n \r\nPercentage of disability benefit determinations found to be correct (Federal \r\n \r\n95.60% \r\n \r\nStandard: 97%) \r\n \r\nAverage number of days to determine claims (Federal Standard: 137 days) \r\n \r\n139.8 \r\n \r\nNumber of claims adjudicated \r\n \r\n142,792 \r\n \r\n93.50% 146.6 \r\n127,294 \r\n \r\n93.50% 127.0 \r\n110,216 \r\n \r\n93.70% 161.6 \r\n84,442 \r\n \r\nGeorgia Vocational Rehabilitation Agency: Georgia Industries for the Blind \r\n \r\nNumber of blind persons employed by Georgia Industries for the Blind (GIB) \r\n \r\n60 \r\n \r\n45 \r\n \r\n53 \r\n \r\n34 \r\n \r\n62 \r\n \r\n Program Performance Measures: \r\nTotal revenue generated from products and services \r\nPercentage of total direct labor hours performed by individuals who are legally blind (Federal Minimum Standard: 75%) Percentage of total revenue from services \r\nPercentage of total revenue from commercial sales \r\nPercentage of total revenue from federal sales \r\n \r\nFY 2018 Actual \r\n$6,397,226 \r\n79.10% \r\n9.53% \r\n1.51% \r\n84.37% \r\n \r\nFY 2019 Actual \r\n$6,636,086 \r\n76.40% \r\n10.06% \r\n0.03% \r\n84.91% \r\n \r\nFY 2020 Actual \r\n$6,115,599 \r\n76.60% \r\n8.30% \r\n1.40% \r\n86.60% \r\n \r\nFY 2021 Actual \r\n$5,194,566 \r\n73.10% \r\n8.55% \r\n1.40% \r\n88.51% \r\n \r\nGeorgia Vocational Rehabilitation Agency: Vocational Rehabilitation Program \r\n \r\nNumber of clients served \r\n \r\n34,708 \r\n \r\nPercentage of cases determined eligible within 60 days from the date of application \r\nPercentage of individuals who obtained successful employment for at least 90 days after cases were closed (Federal Performance Level \u003e 55.8%) \r\nNumber of clients on the waiting list for services \r\n \r\n51% 42% \r\n0 \r\n \r\nNumber of residential Vocational Rehabilitation (VR) clients served \r\n \r\n546 \r\n \r\nAverage daily cost per student (in state general funds) \r\n \r\n$93 \r\n \r\nNumber of residential VR admissions \r\n \r\n530 \r\n \r\nAverage daily residential VR census \r\n \r\n116 \r\n \r\nAverage length of residential VR program participation (in days) \r\n \r\n80 \r\n \r\n39,444 57% 29% 0 940 $77 853 133 57 \r\n \r\n36,287 67% 32% 0 \r\n1,050 $84 \r\n1,308 110 31 \r\n \r\n29,173 62% 24% 447 665 $79 597 107 65 \r\n \r\n63 \r\n \r\n Program Performance Measures: \r\nCommissioner of Insurance \r\nDepartmental Administration (COI) \r\nNumber of payments processed Percentage of payments processed electronically Average number of days to process payments Number of audit findings Agency turnover rate Average number of business days to execute a contract \r\nEnforcement \r\nNumber of cases closed with actions Fines collected Percentage of total cases closed with actions Number of cases referred to the Office of Administrative hearings (OSHA) \r\nFire Safety \r\nNumber of inspections conducted Percentage of mandated inspections completed (June to June) Percentage of inspections conducted that are re-inspections Number of permits and approvals issued Number of fire investigations initiated upon request of local authorities Number of fire investigations closed Number of investigations determined to be arson Number of arson investigations closed Amount of fines assessed \r\n \r\nFY 2018 Actual \r\n \r\nFY 2019 Actual \r\n \r\nFY 2020 Actual \r\n \r\nFY 2021 Actual \r\n \r\n2,025 90.00% \r\n1 3 9.00% N/A \r\n \r\n2,743 72.55% \r\n15 0 \r\n26.00% N/A \r\n \r\n2,901 88.70% \r\n15 0 \r\n18.00% N/A \r\n \r\n2,931 86.73% \r\n15 0 \r\n21.00% N/A \r\n \r\n226 $1,355,433 \r\n60.0% 22 \r\n \r\n208 $379,375 \r\n6.4% 15 \r\n \r\n206 $1,261,515 \r\n6.2% 0 \r\n \r\n573 $296,569 \r\n19.01% 0 \r\n \r\n48,519 37% 16% \r\n23,761 383 294 116 49 \r\n$186,336 \r\n \r\n43,402 30% 8% \r\n34,776 363 215 112 44 \r\n$131,615 \r\n \r\n42,201 30% 17% \r\n32,721 427 249 142 79 \r\n$122,240 \r\n \r\n43,450 30.50% \r\n17% 10,121 \r\n408 315 173 \r\n87 $0 \r\n \r\n64 \r\n \r\n Program Performance Measures: Special Fraud \r\nNumber of fraud investigations completed \r\nInsurance Regulation \r\nPercent of domestic insurers who are financially stable \r\nNumber of licensed insurance companies \r\nAverage number of days to resolve consumer complaints \r\nDollars returned to Georgia consumers via complaint resolution \r\n \r\nFY 2018 Actual \r\n373 \r\n \r\nFY 2019 Actual \r\n510 \r\n \r\nFY 2020 Actual \r\n573 \r\n \r\nFY 2021 Actual \r\n578 \r\n \r\n93% 1,565 \r\n38 $9,639,018 \r\n \r\n98% 1,613 \r\n31 $10,257,906 \r\n \r\n100% 1,621 \r\n32 $7,962,113 \r\n \r\n100% 1,621 \r\n41 $11,753,415 \r\n \r\n65 \r\n \r\n Program Performance Measures: \r\nGeorgia Bureau of Investigation \r\nBureau Administration \r\nAccounts payable transactions processed \r\nPercentage of electronic payments \r\nAmount of payments processed \r\nAccounts payable transactions processed by GBI \r\nAccounts payable transactions processed by CJCC \r\nAgency turnover rate (excluding retirements) \r\nNumber of open records requests fullfilled \r\nNumber of audit findings \r\n \r\nFY 2018 Actual \r\n \r\nFY 2019 Actual \r\n \r\nFY 2020 Actual \r\n \r\nFY 2021 Actual \r\n \r\n42,091 \r\n \r\n47,117 \r\n \r\n43,538 \r\n \r\n43,854 \r\n \r\n65.63% \r\n \r\n64.21% \r\n \r\n64.14% \r\n \r\n65.39% \r\n \r\n$264,287,284.40 $312,022,973.99 $320,839,148.39 $278,236,588.23 \r\n \r\n13,497 \r\n \r\n14,384 \r\n \r\n13,634 \r\n \r\n13,416 \r\n \r\n28,594 \r\n \r\n32,733 \r\n \r\n29,904 \r\n \r\n30,438 \r\n \r\n5.27% \r\n \r\n6.27% \r\n \r\n7.88% \r\n \r\n7.50% \r\n \r\n4,076 \r\n \r\n4,437 \r\n \r\n4,817 \r\n \r\n5,151 \r\n \r\n0 \r\n \r\n0 \r\n \r\n0 \r\n \r\n0 \r\n \r\nCriminal Justice Information Services \r\nPercentage of criminal history background service requests processed within 24 hours of receipt Percentage of manually reported final disposition data processed within 30 days of receipt Percentage of reported arrest data processed within two hours of receipt \r\nNumber of applicant fingerprint based background checks completed \r\nAverage daily message traffic for the Criminal Justice Information Services system \r\nForensic Scientific Services \r\nScientist turnover rate (excluding retirements) \r\nBacklog of cases \r\nTotal number of reports released \r\nPercentage of reports released in 45 days \r\nCombined DNA Index System matches \r\nOpen records requests received \r\nNumber of child fatalities reviewed (per calendar year) \r\n \r\n99% 100% \r\n95% 422,439 2,332,405 \r\n \r\n100% 100% \r\n95% 486,266 2,478,120 \r\n \r\n100% 100% \r\n94% 477,548 2,280,574 \r\n \r\n100% 100% \r\n93% 573,195 2,404,710 \r\n \r\n6.67% 32,840 79,511 56.00% \r\n1,102 3,269 \r\n497 \r\n \r\n8.85% 36,341 92,690 54.20% \r\n977 3,942 \r\n429 \r\n \r\n7.49% 27,987 119,421 44.70% \r\n1,185 4,014 \r\n405 \r\n \r\n9.14% 29,045 107,128 56.2% \r\n679 4,040 \r\n405 \r\n \r\nRegional Investigative Services \r\nNumber of criminal investigations opened \r\n \r\n7,785 \r\n \r\n7,030 \r\n \r\n6,697 \r\n \r\n7,418 \r\n \r\n66 \r\n \r\n Program Performance Measures: \r\nNumber of criminal investigations closed \r\nAgent turnover rate (excluding retirements) \r\nNumber of arrests by the Investigative Division \r\nValue of contraband seized \r\n \r\nFY 2018 Actual \r\n7,943 \r\n \r\nFY 2019 Actual \r\n6,872 \r\n \r\nFY 2020 Actual \r\n6,369 \r\n \r\nFY 2021 Actual \r\n7,152 \r\n \r\n2.60% \r\n \r\n2.49% \r\n \r\n1.82% \r\n \r\n4.79% \r\n \r\n893 \r\n \r\n894 \r\n \r\n1,038 \r\n \r\n1,507 \r\n \r\n$57,937,302.21 $89,055,872.33 $50,513,328.10 $130,676,494.94 \r\n \r\n67 \r\n \r\n Program Performance Measures: \r\nGeorgia Bureau of Investigation: Attached Agencies \r\nCriminal Justice Coordinating Council \r\nNumber of victims served by grant funded programs \r\nTotal victim compensation paid \r\nAverage number of days to process a Georgia Crime Victim Compensation Program application Average Georgia Crimes Victim Emergency Fund (GCVEF)payment per victim \r\nNumber of claims paid by the Georgia Crime Victims Emergency Fund (GCVEF) \r\nNumber of law enforcement counties served by criminal justice grants \r\nNumber of adult offenders served through accountability courts \r\nAdult offender accountability court diversion savings \r\nJuvenile offender accountability court diversion savings \r\nNumber of state-funded accountability courts \r\nNumber of juvenile justice grants by county \r\nTotal number of federal grants administered annually \r\nNumber of victims served by all funded domestic violence agencies \r\nNumber of sexual assault forensic medical exams funded by GCVEF \r\nNumber of victims served through funded child advocacy centers \r\nNumber of juvenile offenders diverted through juvenile accountability courts \r\nNumber of adult offenders successfully completing accountability court programs \r\nNumber of juvenile offenders successfully completing accountability court programs Number of CACJ recognized Accountability Courts statewide \r\n \r\nFY 2018 Actual \r\n \r\nFY 2019 Actual \r\n \r\nFY 2020 Actual \r\n \r\nFY 2021 Actual \r\n \r\n272,642 \r\n \r\n301,669 \r\n \r\n275,263 \r\n \r\n282,509 \r\n \r\n$19,820,410 \r\n \r\n$21,060,283 \r\n \r\n$20,414,594 \r\n \r\n$20,025,384 \r\n \r\n34 \r\n \r\n60 \r\n \r\n51 \r\n \r\n48 \r\n \r\n$1,013 \r\n \r\n$1,124 \r\n \r\n$886 \r\n \r\n$1,049 \r\n \r\n14,447 \r\n \r\n18,560 \r\n \r\n17,202 \r\n \r\n19,460 \r\n \r\n108 \r\n \r\n100 \r\n \r\n129 \r\n \r\n138 \r\n \r\n9,538 \r\n \r\n12,237 \r\n \r\n9,685 \r\n \r\n7,987 \r\n \r\n$96,990,425 $109,737,779 $142,527,962 $113,141,800 \r\n \r\n$26,288,341 \r\n \r\n$43,761,082 \r\n \r\n$32,760,717 \r\n \r\n$28,710,256 \r\n \r\n151 \r\n \r\n147 \r\n \r\n157 \r\n \r\n169 \r\n \r\n26 \r\n \r\n26 \r\n \r\n26 \r\n \r\n42 \r\n \r\n43 \r\n \r\n52 \r\n \r\n61 \r\n \r\n71 \r\n \r\n32,881 \r\n \r\n36,163 \r\n \r\n35,043 \r\n \r\n49,856 \r\n \r\n4,466 \r\n \r\n4,971 \r\n \r\n4,457 \r\n \r\n4,660 \r\n \r\n19,858 \r\n \r\n19,334 \r\n \r\n13,390 \r\n \r\n16,372 \r\n \r\n241 \r\n \r\n353 \r\n \r\n241 \r\n \r\n214 \r\n \r\n2,350 \r\n \r\n2,876 \r\n \r\n1,778 \r\n \r\n2,012 \r\n \r\n108 \r\n \r\n102 \r\n \r\n63 \r\n \r\n65 \r\n \r\n149 \r\n \r\n160 \r\n \r\n169 \r\n \r\n170 \r\n \r\nCriminal Justice Coordinating Council: Family Violence \r\nNumber of domestic abuse victims served \r\nNumber of sexual assault victims served \r\nNumber of site visits conducted \r\nDomestic violence shelter occupancy rate \r\n \r\n71,132 8,208 118 \r\n42.00% \r\n \r\n85,476 10,303 \r\n116 139.16% \r\n \r\n77,589 11,146 \r\n62 139.55% \r\n \r\n76,550 10,222 \r\n80 49.50% \r\n \r\n68 \r\n \r\n Program Performance Measures: \r\nDepartment of Juvenile Justice \r\nCommunity Service \r\nPercentage of DJJ Youth days served in Community Services \r\nPercentage of youth with no new offense while under community supervision \r\nDaily average of youth supervised by Community Services \r\nCommunity Services average caseload per officer \r\nPercentage of youth re-offending within one year after completion \r\n \r\nFY 2018 Actual \r\n \r\nFY 2019 Actual \r\n \r\nFY 2020 Actual \r\n \r\nFY 2021 Actual \r\n \r\n82.17% 88.35% \r\n3,881 21 \r\n22.46% \r\n \r\n82.69% 89.08% \r\n3,795 20 \r\n21.42% \r\n \r\n82.65% 89.35% \r\n3,454 19 \r\n19.42% \r\n \r\n82.04% 91.90% \r\n7,506 20 \r\n17.01% \r\n \r\nDepartmental Administration (DJJ) \r\nPercentage of new juvenile correctional officers that successfully completed new hire training Average number of days investigation cases remain open \r\nP.O.S.T. certified employee turnover rate \r\n \r\n89.58% 13 \r\n66.20% \r\n \r\n70.74% 16 \r\n71.22% \r\n \r\n79.92% 20 \r\n66.80% \r\n \r\n86.98% 28 \r\n74.66% \r\n \r\nSecure Commitment (YDCs) \r\nNumber of youth served in YDCs \r\nAverage utilization rate of average bed space \r\nPercentage of long-term youth discharged from commitment that are readjudicated or resentenced within one year of release Number of Short-Term Program days served \r\nNumber of Short-Term Program youth served \r\nYouth Development Campus juvenile corrections officer turnover rate \r\nYouth Development Campus average cost per day \r\nPercentage of eligible youth receiving General Education Diploma/High School Diploma/Vocational Certificate \r\nSecure Detention (RYDCs) \r\nAverage cost per care day \r\nNumber of admissions to RYDCs \r\nAverage length of stay (in days) \r\nNumber of Short-Term Program (STP) sentence completions (RYDCs only) \r\nNumber of STP sentence completions (RYDCs and YDCs) \r\n \r\n857 56.62% 21.64% 19,443 \r\n863 83.33% $633.68 43.00% \r\n \r\n736 51.29% 13.36% 16,620 \r\n721 100.00% $669.89 \r\n53.00% \r\n \r\n624 50.61% \r\n6.40% 11,821 \r\n530 80.34% $672.75 55.00% \r\n \r\n500 44.54% \r\n7.46% 8,377 \r\n406 81.27% $803.59 45.00% \r\n \r\n$398.93 9,180 29 859 863 \r\n \r\n$402.00 8,173 30 716 721 \r\n \r\n$412.00 6,660 33 528 530 \r\n \r\n$494.22 4,646 48 399 408 \r\n \r\n69 \r\n \r\n Program Performance Measures: \r\nNumber of validated status offenders detained in RYDCs Juvenile Correctional Officer (JCO) attrition rate Percentage of youth on mental health caseload Number of YDC youth housed in RYDCs Number of youth awaiting community placement Number of recreation staff Juvenile Detention Counselor (JDC) attrition rate Amount of paid in holiday/FLSA pay for security staff Number of youth with substance abuse needs \r\n \r\nFY 2018 Actual \r\n127 \r\n \r\nFY 2019 Actual \r\n118 \r\n \r\nFY 2020 Actual \r\n126 \r\n \r\nFY 2021 Actual \r\n124 \r\n \r\n90.31% \r\n \r\n62.32% \r\n \r\n100.00% \r\n \r\n96.00% \r\n \r\n41.13% \r\n \r\n41.97% \r\n \r\n41.30% \r\n \r\n43.76% \r\n \r\n133 \r\n \r\n169 \r\n \r\n176 \r\n \r\n145 \r\n \r\n72 \r\n \r\n60 \r\n \r\n50 \r\n \r\n26 \r\n \r\n43 \r\n \r\n31 \r\n \r\n41 \r\n \r\n54 \r\n \r\n100.00% \r\n \r\n40.54% \r\n \r\n31.42% \r\n \r\n34.29% \r\n \r\n$1,779,997.94 $1,353,857.23 $1,364,673.75 $1,358,324.71 \r\n \r\n239 \r\n \r\n172 \r\n \r\n141 \r\n \r\n83 \r\n \r\n70 \r\n \r\n Program Performance Measures: \r\nDepartment of Labor \r\nDepartmental Administration (DOL) \r\nNumber of Audit Findings \r\nAverage days to process a payment \r\nNumber of payments processed \r\nPercentage of payments made electronically \r\nPercentage of travel reimbursements paid within 30 days of submission of a complete travel voucher Percentage of federal financial reports submitted within 45 days of the end of the quarter Agency turnover rate \r\nPercentage of participating employees who completed the excel leadership class \r\nNumber of documents digitized and stored through the Department's enterprise imaging application \r\n \r\nFY 2018 Actual \r\n0 4.75 14,020 44.10% 99% 100% 24.16 \r\n0% 2,445,782 \r\n \r\nFY 2019 Actual \r\n0 3.95 13,966 41.54% 99% 100% 19.34% \r\n0% 2,760,867 \r\n \r\nFY 2020 Actual \r\n5 2.60 12,175 42.98% 98% 100% 13.40% \r\n0% 3,793,084 \r\n \r\nFY 2021 Actual \r\nN/A 3.90 5,273 49.90% 100% 100% 11.00% N/A 4,705,952 \r\n \r\nLabor Market Information \r\nRate of accurate data collected for the Current Employment Statistics program (fed. target is 98%) \r\nSurvey response rate for the Occupational Employment Statistics Survey of employers (fed. target is 75%) \r\nPercentage of data accurately coded for the Quarterly Census of Employment and Wages report \r\n \r\n99.2% 78.10% \r\n99.6% \r\n \r\n99.2% 68.30% \r\n99.6% \r\n \r\n99.9% 66.30% \r\n99.5% \r\n \r\n99.5% 66.80% \r\n99.5% \r\n \r\nUnemployment Insurance \r\nPercentage of unemployment benefits made within 21 days \r\nPercentage of UI recipients paid accurately \r\nNumber of employers with a tax liability \r\nPercentage of new employer accounts with obligation determined within 90 days \r\n \r\n88.00% 98.80% 243,212 92.00% \r\n \r\n87.90% 95.91% 252,835 91.30% \r\n \r\n78.60% 95.80% 254,952 90.10% \r\n \r\n65.80% 95.88% 276,788 90.30% \r\n \r\nWorkforce Solutions \r\nPercentage of customers retaining employment following services Percent of customers obtaining employment following services Number of ES customers receiving services Number of job orders received from businesses Jobs for Georgia graduation rate \r\n \r\n70.1% 70.4% 496,180 167,632 \r\n99% \r\n \r\n70.9% 70.0% 383,600 172,436 \r\n98% \r\n \r\n68.9% 68.9% 548,165 152,068 100% \r\n \r\n64.4% 62.8% 432,112 198,541 \r\n98% \r\n \r\n71 \r\n \r\n Program Performance Measures: \r\nDepartment of Law \r\nDepartment of Law \r\nDepartment turnover rate \r\nPercentage of payments made by check \r\nNumber of complaints and inquiries received and responded to by the Consumer Protection Unit \r\n \r\nFY 2018 Actual \r\n8.99% 24.44% 18,143 \r\n \r\nFY 2019 Actual \r\n11.33% 21.47% 21,381 \r\n \r\nFY 2020 Actual \r\n13.01% 20.05% 23,710 \r\n \r\nFY 2021 Actual \r\n12.09% 19.22% 25,445 \r\n \r\nMedicaid Fraud Control Unit \r\nNumber of cases opened Percentage of cases resolved within one year Number of investigations concluded Dollar value of recovery Average collections per auditor \r\n \r\n159 \r\n \r\n187 \r\n \r\n152 \r\n \r\n170 \r\n \r\n29.00% \r\n \r\n25.00% \r\n \r\n11.00% \r\n \r\n30.00% \r\n \r\n148 \r\n \r\n140 \r\n \r\n84 \r\n \r\n264 \r\n \r\n$26,542,783.00 $11,368,482.00 $20,030,785.00 $6,678,929.00 \r\n \r\n$3,317,848.00 $1,624,069.00 $2,861,541.00 \r\n \r\n$834,866.00 \r\n \r\n72 \r\n \r\n Program Performance Measures: \r\nDepartment of Natural Resources \r\nCoastal Resources \r\nNumber of participants in coastal education programs or outreach events \r\nAcres certified for public shellfish harvest \r\nAverage days to process a Coastal Marshlands and Protection Act (CMPA) permit Average days to process a Shore Protection Act (SPA) permit \r\nNumber of unauthorized activities resolved to a compliance standard within 90 days Number of Coastal Marshlands Protection Act (CMPA) permits \r\nNumber of Shore Protection Act (SPA) permits \r\n \r\nFY 2018 Actual \r\n \r\nFY 2019 Actual \r\n \r\nFY 2020 Actual \r\n \r\nFY 2021 Actual \r\n \r\n21158 8,532 \r\n165 121 \r\n52 13 10 \r\n \r\n25,245 8,532 216 96 38 8 11 \r\n \r\n22,929 8,532 284 208 66 18 8 \r\n \r\n17,914 8,532 291 159 82 15 4 \r\n \r\nEnvironmental Protection \r\nNumber of Notice of Violations issued \r\nNumber of consent orders executed \r\nSettlement dollars collected for executed consent orders \r\nNumber of air permit applications processed \r\nWater withdrawal for municipal and industrial water use (in gallons per capita per day) Number of agricultural water meters installed \r\nAverage number of days to resolve a citizen complaint \r\nPercentage of public drinking water systems meeting federal health based standards Number of expedited air permits completed \r\nPercentage of landfills in compliance with groundwater standards \r\nNumber of agricultural water meters replaced or repaired \r\nWater withdrawal for municipal water use (in gallons per capita per day) \r\n \r\n4,239 996 \r\n$1,771,066 607 145 190 801 \r\n98.3% 41 \r\n61.0% N/A \r\n \r\n4,597 987 \r\n$2,329,517 573 145 346 259 \r\n98.5% 59 \r\n55.0% N/A N/A \r\n \r\n2,801 982 \r\n$2,321,515 533 145 76 183 \r\n97.1% 47 \r\n57.0% 1,007 \r\n105 \r\n \r\n4,213 300 \r\n$2,420,391 448 145 122 \r\n1,768 98.5% \r\n49 56.0% 1,331 \r\n106 \r\n \r\nHazardous Waste Trust Fund \r\nNumber of sites removed from the Hazardous Site Inventory \r\nDollar amount collected in hazardous waste fees, hazardous substance fees, and civil penalties Dollar amount reimbursed to local governments for cleanups \r\n \r\n11 $14,092,496 \r\n$2,066,561 \r\n \r\n15 $15,535,081 \r\n$672,135 \r\n \r\n11 $19,249,212 \r\n$832,383 \r\n \r\n15 $10,882,759 \r\n$1,561,730 \r\n \r\n73 \r\n \r\n Program Performance Measures: \r\nNumber of abandoned sites undergoing corrective action Number of abandoned sites on the HSI list \r\nLaw Enforcement \r\nNumber of Boating Under the Influence arrests Number of boater/hunter safety students Number of licensed hunters and anglers Number of water and land search and rescue cases Number of hunting and boating incidents Number of boating vessels checked Number of licenses checked Number of citations issued Average number of cases per Ranger Average response (completion) time for hunting and boating incidents (in minutes) \r\nParks Recreation and Historic Sites \r\nPercentage of customer comments indicating their overall park experience was good, very good, or excellent Number of park, recreation, and historic site visitations Average occupancy of cottages Average occupancy of campsites and yurts Average weekend occupancy for cottages Average weekend occupancy for campsites and yurts Number of rounds of golf booked Average return on investment of state parks as a whole Average return on investment for state park golf courses Number of park passes sold \r\n \r\nFY 2018 Actual \r\n12 \r\n65 \r\n \r\nFY 2019 Actual \r\n19 \r\n64 \r\n \r\nFY 2020 Actual \r\n19 \r\n62 \r\n \r\nFY 2021 Actual \r\n22 \r\n61 \r\n \r\n198 21,992 1,286,374 \r\n375 149 26,279 49,848 17,413 \r\n82 30 \r\n \r\n190 22,735 1,276,382 \r\n340 158 26,378 53,764 16,970 \r\n80 31 \r\n \r\n211 22,611 1,384,323 \r\n337 145 26,461 38,314 18,322 \r\n99 27 \r\n \r\n213 31,606 1,330,403 \r\n405 150 34,505 40,359 13,771 \r\n70 28 \r\n \r\n95.00% 9,063,094 \r\n46.00% 42.00% 76.00% 65.00% 65,290 76.00% 69.00% 891,315 \r\n \r\n95.00% 9,427,473 \r\n46.00% 44.00% 77.00% 70.00% 69,632 81.00% 69.00% 898,547 \r\n \r\n97.00% 9,918,853 \r\n43.00% 46.00% 76.00% 76.00% 76,094 82.00% 93.00% 1,008,377 \r\n \r\n97.00% 12,524,879 \r\n56.00% 57.00% 91.00% 81.00% 86,575 83.00% 99.00% 1,236,255 \r\n \r\n74 \r\n \r\n Program Performance Measures: Solid Waste Trust Fund \r\nNumber of new or modified solid waste permits issued \r\nPercentage of tires cleaned up through enforcement. \r\nPercentage of tires cleaned up through state-led contract \r\nPercentage of tires cleaned up through local government reimbursement. \r\nAverage number of days from initial inspection to state-led cleanup of scrap tire dump sites. Dollar amount reimbursed to local governments for scrap tire cleanups \r\nNumber of permitted scrap tire facilities \r\n \r\nFY 2018 Actual \r\n7 9.4% 33.4% 57.2% \r\n853 $533,077 \r\n3 \r\n \r\nFY 2019 Actual \r\n8 4.6% 59.5% 35.9% \r\n659 $345,380 \r\n5 \r\n \r\nFY 2020 Actual \r\n7 14.3% 23.9% 61.8% \r\n271 $659,450 \r\n2 \r\n \r\nFY 2021 Actual \r\n7 9.8% 10.4% 79.8% \r\n929 $604,896 \r\n2 \r\n \r\nWildlife Resources \r\nNumber of dollars generated for Georgia's economy per state appropriated dollar spent on fisheries management and fishing Percentage of hunters who rate their hunting experience as satisfactory or better \r\nNumber of certified fishing licenses reported \r\nNumber of certified hunting licenses reported to the US Fish and Wildlife Service \r\n \r\n$268.00 89% \r\n912,049 651,910 \r\n \r\n$285.67 91% \r\n942,069 684,277 \r\n \r\n$329.85 90% \r\n907,294 625,142 \r\n \r\n$379.47 91% \r\n1,116,830 724,269 \r\n \r\n75 \r\n \r\n Program Performance Measures: \r\nState Board of Pardons and Paroles \r\nBoard Administration (SBPP) \r\nPercent of invoices paid within 30 days \r\nNumber of Board clemency votes \r\n \r\nFY 2018 Actual \r\n \r\nFY 2019 Actual \r\n \r\nFY 2020 Actual \r\n \r\nFY 2021 Actual \r\n \r\n94% 75,040 \r\n \r\n94% 86,054 \r\n \r\n96% 75,522 \r\n \r\n93% 59,354 \r\n \r\nClemency Decisions \r\nNumber of Executive clemency hearings held (death) Number of training hours delivered to agency by agency training staff Number of offender files initiated Number of investigations completed (legal, social, personal history, special interviews, other) Number of inmates released by Board Action Cost avoidance of offenders in the community under supervision versus prison costs for incarceration Number of notifications to officials Number of Board clemency votes Board orders issued for pardons and restoration of rights Number of delinquent reports reviewed Number of Preliminary (Probable Cause) hearings conducted Number of Final Revocation Hearings conducted Number of Board Warrants Issued Total Revocations Number of GCIC Warrant Entries GA Parolees supervised in other States on June 30 Out of State Parolees supervised in GA on June 30 Number of Cases Submitted for Board consideration Number of Final Reviews completed by Hearing Examiners \r\n \r\n3 N/A 16,885 38,176 10,348 N/A 35,698 75,040 491 26,201 280 310 7,703 2,525 4,494 1,373 2,436 21,394 11,905 \r\n \r\n2 1,590 17,491 37,427 9,430 \r\nN/A 57,896 86,054 \r\n577 25,926 \r\n291 309 7,422 2,720 4,196 2,401 1,483 24,738 10,991 \r\n \r\n3 2,191 20,556 39,063 10,410 \r\nN/A 121,354 \r\n75,522 373 \r\n21,157 196 210 \r\n5,768 2,100 3,263 2,456 1,415 21,790 10,543 \r\n \r\n0 218 10,336 21,637 8,581 N/A 97,190 59,354 530 23,107 332 352 6,055 2,373 3,624 2,409 1,471 16,255 10,160 \r\n \r\nVictim Services \r\nNumber of victims who received restitution \r\n \r\nN/A \r\n \r\nN/A \r\n \r\n20,202 \r\n \r\n21,059 \r\n \r\n76 \r\n \r\n Program Performance Measures: \r\nNumber of new people registered in the Georgia Victim Information Program system Number of correspondence sent out to victims \r\nNumber of impact statements and notifications filed by the public with the Office of Victim Services Number of direct face to face contacts with District Attorney Victim-Witness staff \r\nNumber of Georgia Victim Information Program notification calls to victims \r\nNumber of calls to the Georgia Victim Information Program automated phone systems by victims and others Total Number of Tier 1 individuals registered in the Victim Information Program \r\nTotal Number of Tier 2 individuals registered in the Victim Information Program \r\n \r\nFY 2018 Actual \r\n3,450 \r\n17,483 \r\n3,986 \r\n98 \r\n935 \r\n6,917 \r\nN/A \r\nN/A \r\n \r\nFY 2019 Actual \r\n3,621 \r\n15,342 \r\n4,030 \r\n67 \r\n1,064 \r\n7,380 \r\nN/A \r\nN/A \r\n \r\nFY 2020 Actual \r\n3,359 \r\n16,460 \r\n3,447 \r\n28 \r\n148 \r\n4,389 \r\n2,664 \r\n695 \r\n \r\nFY 2021 Actual \r\n1,562 \r\n18,052 \r\n1,809 \r\n33 \r\n920 \r\n4,900 \r\n1,290 \r\n272 \r\n \r\n77 \r\n \r\n Program Performance Measures: \r\nState Properties Commission \r\nState Properties Commission \r\nPercentage of surplus property at or above market rate \r\nPercentage of property acquired at or below market rate \r\nPercentage of leases executed at or below prevailing market rate \r\n \r\nFY 2018 Actual \r\n \r\nFY 2019 Actual \r\n \r\nFY 2020 Actual \r\n \r\nFY 2021 Actual \r\n \r\n100% 100% 100% \r\n \r\n100% 100% 100% \r\n \r\n100% 100% 100% \r\n \r\n100% 100% 100% \r\n \r\n78 \r\n \r\n Program Performance Measures: \r\nGeorgia Public Defender Council \r\nPublic Defender Council \r\nCapital cases per attorney \r\nMental health cases per attorney \r\nPercentage of clients contacted at least once per month \r\n \r\nFY 2018 Actual \r\n \r\nFY 2019 Actual \r\n \r\nFY 2020 Actual \r\n \r\nFY 2021 Actual \r\n \r\n6 69 86.80% \r\n \r\n6 68 92.60% \r\n \r\n6 62 80.30% \r\n \r\n6 68 74.50% \r\n \r\n79 \r\n \r\n Program Performance Measures: \r\nDepartment of Public Health \r\nAdolescent and Adult Health Promotion \r\nNumber of school systems that adopt the evidence-based, 100% Tobacco Free School policy \r\nNumber of students attending schools designated as smoke free campuses \r\nNumber of registered callers to the Georgia Tobacco Quit Line \r\nNumber of adolescents ages 10-19 that complete evidenced based programs focused on adolescent health and youth development \r\nPercentage of federally funded screening mammograms provided to women between 50-64 years of age \r\nPercentage of Temporary Assistance for Needy Families supported teen centers that implement evidence based programs focused on adolescent health and youth development (Target \u003e 50%) Percentage of abnormal colorectal screening test results with diagnostic followup treatment \r\nPercentage of colorectal cancers diagnosed with treatment initiated \r\nPercentage of initial pap tests provided to individuals who have never or rarely been screened for cervical cancer \r\nPercentage of patients who receive final diagnosis of breast cancer after treatment has been initiated \r\nPercentage of schools that adopt the evidence based, 100% Tobacco Free School policy \r\nPercentage of eligible women receiving Long-Acting Reversible Contraceptives \r\n \r\nFY 2018 Actual \r\n129 1,484,438 \r\n10,932 1,619 81.9% \r\n100.0% N/A N/A \r\n36.0% 95.7% 71.3% 17.5% \r\n \r\nFY 2019 Actual \r\n135 1,572,461 \r\n12,378 1,589 82.4% \r\n100.0% N/A N/A \r\n43.2% 90.1% 74.6% 17.6% \r\n \r\nFY 2020 Actual \r\n139 1,580,192 \r\n10,392 2,233 85.6% \r\n100.0% N/A N/A \r\n50.5% 95.0% 76.8% 18.1% \r\n \r\nFY 2021 Actual \r\n139 1,723,127 \r\n7,814 1,858 69.1% 100.0% \r\nN/A N/A 49.4% 95.1% 76.8% 19.9% \r\n \r\nAdult Essential Health Treatment Services \r\nPercentage of eligible enrolled patients served by the Cancer State Aid (CSA) program The number of public health districts (out of 18 total districts) with hospitals that have participation agreements with the Cancer State Aid Program to foster program outreach and access The number of public health districts (out of 18 total districts) with hospital-based and free-standing radiation centers providing access to radiation treatment services Total number of eligible enrolled patients receiving services from CSA \r\nTotal number of patients receiving hypertension management services \r\nPercentage of patients whose blood pressure has lowered after receiving hypertension management services \r\nDepartmental Administration (DPH) \r\nNumber of payments processed \r\nPercentage of payments processed electronically \r\nAverage number of days to process payments \r\nNumber of audit findings \r\n \r\n86.84% 13 17 \r\n162 1,152 75.96% \r\n38,137 73.00% \r\n34 N/A \r\n \r\n83.40% 13 17 \r\n206 1,025 66.14% \r\n32,245 75.00% \r\n36 N/A \r\n \r\n83.16% 13 16 \r\n195 750 63.47% \r\n29,565 82.00% \r\n39 N/A \r\n \r\n80.87% 12 16 \r\n230 730 71.90% \r\nN/A N/A N/A N/A \r\n \r\n80 \r\n \r\n Program Performance Measures: \r\nAgency turnover rate \r\nAverage number of business days to execute a contract \r\nAverage number of days to complete onboarding of new hire \r\n \r\nFY 2018 Actual \r\n15.00% \r\n62 \r\n4 \r\n \r\nFY 2019 Actual \r\n17.00% \r\n90 \r\n4 \r\n \r\nFY 2020 Actual \r\n15.71% \r\nN/A \r\nN/A \r\n \r\nFY 2021 Actual \r\n16.88% \r\n126 \r\nN/A \r\n \r\nEmergency Preparedness/Trauma System Improvement \r\nNumber of families assisted through safety equipment provided (per federal fiscal year) Strategic National Stockpile readiness score (1 = Pass; 0 = Did not pass) \r\nNumber of designated trauma centers \r\nAverage time to process Emergency Medical Services (EMS) medic license applications (in days) Average time to process EMS service license applications (in days) \r\nNumber of designated Level I-III trauma centers \r\nStrategic National Stockpile proficiency score: For FY2015 CDC is modifying the tool they use to grade the states, Georgia piloted the tool with them this year and simply received a passing score as opposed to a numeric score - 100% is representative of the passing score \r\nEpidemiology \r\nPercentage of foodborne disease cases captured by laboratory surveillance \r\nPercentage of reportable disease investigations for which public health control measures were initiated within the appropriate timeframe Number of cases of reportable diseases submitted (per calendar year) \r\nNumber of outbreaks \r\nNumber of requests delivered by the Online Analytical Statistical Information System (OASIS) (per calendar year) \r\nImmunization \r\nPercentage of children who are up to date on recommended immunizations by their second birthday Number of public and private provider organizations that actively utilize Georgia Registry of Immunization Transactions and Services Number of vaccine-preventable outbreaks in the state of Georgia \r\nPercentage of adolescents who are up-to-date on immunizations required for entry into the 7th grade Number of doses administered per public, private, and unknown funds \r\nNumber of doses administered to adults ages 19 years and older \r\n \r\n16 1 \r\n31 1 \r\n10 23 100% \r\n97.00% 100.00% \r\n20,087 180 N/A \r\n80.90% 13,474 \r\n18 94.00% 7,064,386 2,706,219 \r\n \r\n21 1 \r\n31 1 \r\n10 23 100% \r\n97.20% 100.00% \r\n22,317 197 \r\n253,850 \r\n86.60% 14,055 \r\n20 93.60% 7,691,775 3,244,943 \r\n \r\n13 1 \r\n33 1 \r\n10 25 100% \r\n \r\n6 1 30 1 10 24 100% \r\n \r\n96.50% 100.00% \r\n20,638 1,290 \r\n238,615 \r\n \r\n96.50% 95.00% 1,300,999 \r\n5,456 450,821 \r\n \r\n80.60% 14,519 \r\n7 93.60% 8,087,007 3,468,857 \r\n \r\nN/A 15,930 \r\n2 N/A 15,924,688 11,255,186 \r\n \r\n81 \r\n \r\n Program Performance Measures: Infant and Child Essential Health Treatment Services \r\nNumber of children receiving services through the Babies Can't Wait program \r\n \r\nFY 2018 Actual \r\n18,538 \r\n \r\nFY 2019 Actual \r\n19,278 \r\n \r\nFY 2020 Actual \r\n19,164 \r\n \r\nNumber of children receiving services from the Children's Medical Services program \r\nPercentage of very low birth weight infants (\u003c1500 grams) delivered at facilities for high-risk deliveries and neonates \r\nPercentage of third grade children who have received protective sealant on at least one permanent molar tooth \r\nInfant and Child Health Promotion \r\n \r\n8,058 81.50% 33.00% \r\n \r\n7,832 N/A \r\n33.00% \r\n \r\n7,060 N/A \r\n35.00% \r\n \r\nNumber of newborn screenings performed \r\n \r\n149,941 \r\n \r\n146,363 \r\n \r\n148,432 \r\n \r\nAverage laboratory turnaround time for newborn screening (in days) \r\n \r\n2.3 \r\n \r\n2.3 \r\n \r\n2.3 \r\n \r\nAmount of laboratory revenue collected for newborn screenings and remitted to Treasury \r\nPercentage of newborn screenings referred to follow-up \r\n \r\n$8,817,855.00 $9,046,440.00 $10,663,838.82 \r\n \r\n6.44% \r\n \r\n6.50% \r\n \r\n6.73% \r\n \r\nPercentage of newborns who received a hearing screening \r\n \r\n97.50% \r\n \r\n91.30% \r\n \r\n96.30% \r\n \r\nNumber of children who received assessment from Children's 1st program \r\n \r\n7,991 \r\n \r\n6,647 \r\n \r\n6,195 \r\n \r\nNumber of pregnant women, infants, and children served by the Women, Infants, and Children (WIC) program (per federal fiscal year) \r\nPercentage of WIC program infants who were ever breastfed (per federal fiscal year) \r\nAverage food package cost per WIC participant (per federal fiscal year) \r\n \r\n210,161 51.24% $39.23 \r\n \r\n203,704 51.57% \r\nN/A \r\n \r\n181,450 51.57% \r\nN/A \r\n \r\nPercentage of WIC program children with a healthy body mass index (per federal fiscal year) \r\nPercentage of WIC program children with a body mass index categorized as overweight or obese (per federal fiscal year) \r\nInfectious Disease Control \r\n \r\n62.06% 31.11% \r\n \r\n62.46% 29.63% \r\n \r\n61.82% 31.88% \r\n \r\nPercentage of early syphilis cases interviewed within 7 calendar days from date of assignment \r\nPercentage of refugees that receive initial domestic health screenings within 90 days of their arrival into the U.S. \r\nPercentage of eligible Tuberculosis (TB) patients completing TB treatment in 12 months \r\nNumber of eligible TB clients completing treatment in 12 months \r\n \r\n37.92% 86.00% 86.50% \r\n180 \r\n \r\n35.22% 86.00% 90.70% \r\n214 \r\n \r\n38.50% 93.00% 60.70% \r\n145 \r\n \r\nNumber of qualified ADAP applicants on waiting list \r\n \r\n0 \r\n \r\n0 \r\n \r\n0 \r\n \r\nNumber of Tuberculosis cases \r\n \r\n255 \r\n \r\n276 \r\n \r\n290 \r\n \r\nNumber of STD cases \r\n \r\n92,511 \r\n \r\n90,383 \r\n \r\n91,848 \r\n \r\nNumber of Syphilis cases \r\n \r\n4,597 \r\n \r\n5,446 \r\n \r\n5,070 \r\n \r\nFY 2021 Actual \r\n17,660 6,856 N/A \r\n35.00% \r\n144,145 2.3 N/A \r\n6.31% 96.20% \r\n5,099 182,862 78.02% \r\nN/A 43.35% 37.77% \r\n46.65% 91.50% 35.80% \r\n59 0 \r\n227 78,697 \r\n3,963 \r\n \r\n82 \r\n \r\n Program Performance Measures: \r\nNumber of HIV cases \r\nNumber of AIDS cases \r\n \r\nFY 2018 Actual \r\n2,789 \r\n1,450 \r\n \r\nFY 2019 Actual \r\n3,111 \r\n1,065 \r\n \r\nFY 2020 Actual \r\n2,218 \r\n914 \r\n \r\nFY 2021 Actual \r\n798 \r\n289 \r\n \r\nInspections and Environmental Hazard Control \r\nPercentage of primary food-born illness risk factor violations cited out of all violations cited Number of swimming pool closures \r\nPercentage of critical tourist accommodation risk factor violations cited out of all violations cited Number of constituent requests \r\nNumber of people trained by the Inspections and Environmental Hazard Control program Number of blood lead tests \r\nNumber of rabies specimen tests \r\nPercentage of on-site sewage systems that failed within the first five years of installation \r\nPublic Health Formula Grants to Counties \r\nTotal number of office visits in public health departments \r\nGeneral grant-in-aid spending per capita \r\nTotal number of unduplicated patients (Excluding Ryan White patients) \r\nTotal number of unduplicated, billable patients (Excluding Ryan White patients) \r\nTotal number of unduplicated, uncompensated care patients (Excluding Ryan White patients) Percentage of public health districts that are credentialed to bill insurance providers \r\nVital Records \r\nNumber of certificates issued \r\nAverage number of days to fill a certificate request \r\nAmount of revenue collected \r\nNumber of corrections, amendments, court orders, and adoptions processed \r\nPercentage of vital events entered within 15 days \r\nNumber of vital events registered \r\n \r\n23.89% 537 \r\n41.23% 149,522 1,918,679 \r\n2,962 1,986 1.30% \r\n \r\n25.20% 1,082 \r\n40.47% 180,503 \r\n19,864 3,286 1,956 1.40% \r\n \r\n25.33% 922 \r\n42.66% 169,183 \r\n11,849 2,218 1,795 2.06% \r\n \r\n25.03% 858 \r\n41.48% 154,307 \r\n11,849 2,172 1,541 1.63% \r\n \r\nN/A \r\n \r\n1,184,898 \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nN/A \r\n \r\n94% \r\n \r\n100% \r\n \r\nN/A \r\n \r\nN/A \r\n \r\n161,887 14 \r\n$2,430,167 29,598 83.9% \r\n255,050 \r\n \r\n167,561 8 \r\n$2,753,087 31,025 84.1% \r\n257,209 \r\n \r\n143,145 9 \r\n$2,582,141 32,461 83.0% \r\n263,466 \r\n \r\n146,791 11.5 \r\n$2,640,638 36,082 81.46% \r\n278,170 \r\n \r\n83 \r\n \r\n Program Performance Measures: \r\nDepartment of Public Health: Attached Agencies \r\nBrain and Spinal Injury Trust Fund \r\nNumber of complete applications received \r\nAverage number of days from application submission to award date \r\nPercentage of total annual budget dedicated to awards \r\n \r\nFY 2018 Actual \r\n \r\nFY 2019 Actual \r\n \r\nFY 2020 Actual \r\n \r\nFY 2021 Actual \r\n \r\n166 68 \r\n65.58% \r\n \r\n160 69 \r\n73.31% \r\n \r\n112 75 \r\n69.76% \r\n \r\n118 51 \r\n70.01% \r\n \r\nGeorgia Trauma Care Network Commission \r\n \r\nNumber of Emergency Medical Service Regions (out of 10 possible) participating \r\n \r\n6 \r\n \r\n9 \r\n \r\n10 \r\n \r\n10 \r\n \r\nin Trauma System Regionalization activities \r\n \r\nNumber of First Responders trained from funding provided by the Commission \r\n \r\n631 \r\n \r\n828 \r\n \r\n1,829 \r\n \r\n2,287 \r\n \r\n84 \r\n \r\n Program Performance Measures: \r\nDepartment of Public Safety \r\nAviation \r\nNumber of Missions Flown \r\nPercentage of Individuals found through general searches (both criminal and search/rescue) Total Flight hours for Training \r\nTotal flight hours for Governor's Task Force \r\nTotal Flight hours for general searches (both criminal and search/rescue combined) Total flight hours for property search and surveillance \r\nTotal flight hours for aerial photography \r\nAverage response time of missions (in minutes) \r\n \r\nFY 2018 Actual \r\n \r\nFY 2019 Actual \r\n \r\nFY 2020 Actual \r\n \r\nFY 2021 Actual \r\n \r\n1,341 55.84% 251.90 916.40 481.80 \r\n85.8 36.5 \r\n31 \r\n \r\nN/A \r\n \r\n1,267 \r\n \r\n1,115 \r\n \r\nN/A \r\n \r\n62.50% \r\n \r\n65.00% \r\n \r\nN/A \r\n \r\n213.00 \r\n \r\n229.10 \r\n \r\nN/A \r\n \r\n898.10 \r\n \r\n884.10 \r\n \r\nN/A \r\n \r\n472.40 \r\n \r\n496.80 \r\n \r\nN/A \r\n \r\n175.5 \r\n \r\n257.3 \r\n \r\nN/A \r\n \r\n26.8 \r\n \r\n18.9 \r\n \r\nN/A \r\n \r\n78 \r\n \r\n72 \r\n \r\nCapitol Police Services \r\nNumber of Security events \r\nNumber of incidents investigated by Capitol Police \r\nNumber of security location checks by non-sworn personnel \r\nNumber of suspicious package, persons, and vehicle reports investigated by sworn personnel Number of patrols by sworn personnel \r\nNumber of visitors processed through security checkpoints by contracted security \r\nDepartmental Administration (DPS) \r\nNumber of open record requests completed \r\nNumber of financial audit findings \r\nAgency turnover rate \r\nPercentage of financial transactions processed on behalf of attached agencies \r\nPercentage of human resources transactions processed on behalf of attached agencies Percentage of electronic payments by ACH \r\n \r\n362 4,126 17,683 \r\n694 61,929 80,901 \r\n \r\n242 N/A 41,214 676 83,160 N/A \r\n \r\n325 369 9,458 337 29,589 25,817 \r\n \r\n92 156 14,088 541 14,706 20,808 \r\n \r\n37,914 N/A \r\n14.14% 23.18% 15.27% 70.28% \r\n \r\n39,806 N/A \r\n13.06% 14.76% 13.09% 70.73% \r\n \r\n21,979 N/A \r\n14.52% 14.87% \r\n8.25% 69.92% \r\n \r\n53,770 N/A \r\n17.29% 16.39% \r\n9.04% 68.87% \r\n \r\nField Offices and Services \r\nNumber of vehicle stops performed \r\n \r\n552,432 \r\n \r\nN/A \r\n \r\n370,045 \r\n \r\n844,998 \r\n \r\n85 \r\n \r\n Program Performance Measures: \r\nNumber of vehicle fatalities Percentage of accident reports completed within 5 days Number of accidents in Georgia worked Number of SWAT team call-outs Percentage of Computer Aided Dispatch (CAD) calls validated Number of fleet operations vehicles serviced Total Department training hours Number of Criminal Interdiction Unit (CIU) agency assists Number of Nighthawks DUI stops Number of marijuana plants located on task force missions Percentage of crashes worked in Georgia by Troopers \r\nMotor Carrier Compliance \r\nNumber of commercial vehicle inspections Total inspection violations written Percentage of school buses found during inspections to have serious defects Number of vehicles weighed Number of overweight citations written Number of HOV/HOT Lane violations written Percentage of time weigh stations are open \r\n \r\nFY 2018 Actual \r\n829 91.00% 72,197 \r\n70 95.06% \r\n2,823 154,881 \r\n377 4,894 8,909 16.57% \r\n \r\nFY 2019 Actual \r\n836 92.00% 69,817 \r\n78 N/A N/A 110,722 541 2,408 7,000 N/A \r\n \r\nFY 2020 Actual \r\n658 89.00% 43,181 \r\n90 74.86% \r\n2,887 121,833 \r\n449 2,221 6,745 10.29% \r\n \r\nFY 2021 Actual \r\n1,055 88.00% 59,410 \r\n129 90.44% \r\n2,417 104,744 \r\n494 2,937 2,734 15.26% \r\n \r\n94,840 227,520 \r\n8.57% 10,082,018 \r\n31,527 1,428 \r\n34.81% \r\n \r\n91,969 244,637 12.40% 14,155,393 \r\n28,722 1,478 \r\n35.23% \r\n \r\n67,900 157,655 13.28% 17,322,183 \r\n22,727 1,316 \r\n33.27% \r\n \r\n86,956 208,084 11.23% 39,841,432 \r\n23,014 1,097 \r\n32.28% \r\n \r\n86 \r\n \r\n Program Performance Measures: \r\nDepartment of Public Safety: Attached Agencies \r\nGeorgia Firefighter Standards and Training Council \r\nNumber of compliant fire departments \r\nNumber of fire department agency inspections \r\nNumber of fire department individual station inspections \r\nNumber of active firefighter positions \r\nNumber of individual state certifications issued \r\nNumber of individual national certifications issued \r\n \r\nFY 2018 Actual \r\n \r\nFY 2019 Actual \r\n \r\nFY 2020 Actual \r\n \r\nFY 2021 Actual \r\n \r\n570 318 1,006 15,403 1,658 19,010 \r\n \r\n552 476 1,718 15,308 1,684 11,148 \r\n \r\n600 512 1,159 27,311 1,957 11,932 \r\n \r\n544 305 643 27,579 1,624 11,483 \r\n \r\nOffice of Highway Safety \r\nFatality rate per 100 million miles driven \r\n \r\nN/A \r\n \r\n1.12 \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nPercentage of safety belt usage per federal fiscal year \r\n \r\nN/A \r\n \r\n95.9% \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nPercentage of child safety seat usage per federal fiscal year \r\n \r\nN/A \r\n \r\n56.3% \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nFatalities per 100 million miles driven (VMT) \r\n \r\nN/A \r\n \r\n1,502 \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nNumber of drivers age 20 and under in fatal crashes \r\n \r\nN/A \r\n \r\n172 \r\n \r\nN/A \r\n \r\nN/A \r\n \r\nNumber of counties served by grants \r\n \r\n59 \r\n \r\n49 \r\n \r\n52 \r\n \r\n57 \r\n \r\nNumber of students successfully completing scholarship-funded driver education courses at TCSG, as well as, through other private and public driving education programs \r\nNumber of transportation safety groups participating in grant programs \r\n \r\n4,837 48 \r\n \r\n4,934 41 \r\n \r\n4,296 36 \r\n \r\n4,786 39 \r\n \r\nNumber of law enforcement entities receiving grants \r\n \r\n40 \r\n \r\n42 \r\n \r\n48 \r\n \r\n54 \r\n \r\nTotal amount of law enforcement grant awards disbursed \r\n \r\n$5,356,320.22 $6,303,477.51 $8,196,127.50 $7,237,283.11 \r\n \r\nGeorgia Peace Officer Standards and Training Council \r\nPercentage of cases resulting in sanctions \r\nPercentage of cases in which external review of POST actions led to a decision upholding the Council's sanction of an officers certification Number of cases per investigator \r\nAverage number of open records requests completed per month \r\nNumber of certifications awarded \r\nNumber of individuals awarded certifications that are supervisory, managerial, or executive certified \r\n \r\n84.99% 100% 126 600 9,489 374 \r\n \r\n94.00% 100% 108 580 9,545 389 \r\n \r\n94.00% 100% 149 479 8,160 347 \r\n \r\n91.38% 100% 120 477 7,357 412 \r\n \r\n87 \r\n \r\n Program Performance Measures: Georgia Public Safety Training Center \r\nAverage cost per law enforcement candidate \r\nAverage cost per fire fighter candidate \r\nNumber of basic training courses taught \r\nNumber of candidates attending police or fire specialized training \r\nNumber of candidates attending police or fire basic training \r\nPercentage of candidates graduating from police or fire basic training \r\nPercentage of all courses taught off-campus \r\nNumber of candidates attending Fire Academy basic training \r\nNumber of candidates attending Police Academy specialized training \r\nPercentage of candidates graduating Fire Academy Basic Training \r\nPercentage of candidates graduating from Fire Academy Advanced courses \r\nPercentage of candidates graduating from Police Academy Advanced Courses \r\nPercentage of customers stating that customer service rates are good to very good Percentage of public agency heads who state their employees' job performance improved as a result of training provided Percentage of student registrations fulfilled in a timely manner \r\n \r\nFY 2018 Actual \r\n$3,495.87 $4,001.41 \r\n56 30,738 \r\n1,656 77% \r\n40.0% 203 \r\n17,994 75.4% 97.8% 96.2% 94.90% 93.15% 89.45% \r\n \r\nFY 2019 Actual \r\n$3,281.42 $3,439.25 \r\n56 35,032 \r\n1,776 77% \r\n40.8% 247 \r\n20,319 80.2% 97.9% 96.2% 95.90% 95.00% 92.35% \r\n \r\nFY 2020 Actual \r\n$3,508.85 $2,153.23 \r\n59 22,955 \r\n1,843 82% \r\n43.1% 371 \r\n12,151 88.1% 97.1% 94.9% 95.05% 94.35% 90.75% \r\n \r\nFY 2021 Actual \r\n$3,963.31 $2,014.44 \r\n61 21,915 \r\n1,597 81% \r\n39.5% 399 \r\n14,952 88.0% 97.7% 94.0% 95.55% 94.05% 91.50% \r\n \r\n88 \r\n \r\n Program Performance Measures: \r\nPublic Service Commission \r\nCommission Administration (PSC) \r\nTurnover Rate \r\nNumber of Audit Findings \r\n \r\nFY 2018 Actual \r\n \r\nFY 2019 Actual \r\n \r\nFY 2020 Actual \r\n \r\nFY 2021 Actual \r\n \r\n6.10% 0 \r\n \r\n9.40% 0 \r\n \r\n5.95% 0 \r\n \r\n11.40% 0 \r\n \r\nFacility Protection \r\nNumber of Pipeline Safety Inspections \r\nNumber of People Trained on GUFPA Requirements \r\nNumber of GUFPA Investigations per Inspector \r\n \r\n222 \r\n \r\n242 \r\n \r\n259 \r\n \r\n157 \r\n \r\n953 \r\n \r\n852 \r\n \r\n701 \r\n \r\n875 \r\n \r\n1,221 \r\n \r\n1068 \r\n \r\n634 \r\n \r\n620 \r\n \r\nUtilities Regulation \r\nNumber of Telecommunications, Natural Gas and Power Complains Resolved Average Call Wait Times (in seconds) Percentage of Calls Abandoned Average Number of Days to Process Number of Orders Issued Number of New Dockets \r\n \r\n9,235 27 \r\n4.80% 180 859 718 \r\n \r\n9224 42 \r\n4.00% 180 711 549 \r\n \r\n32118 51 \r\n4.85% 180 620 709 \r\n \r\n59236 34 \r\n8.00% 180 648 603 \r\n \r\n89 \r\n \r\n Program Performance Measures: \r\nBoard of Regents of the University System of Georgia \r\nAgricultural Experiment Station \r\nNumber of journal articles by College of Agricultural and Environmental Sciences research faculty \r\nNumber of journal articles per full-time equivalent on the College of Agricultural and Environmental Sciences research faculty \r\nValue of research funds received \r\n \r\nFY 2018 Actual \r\n580 4.8 $38,259,103 \r\n \r\nFY 2019 Actual \r\n802 6.9 $63,216,575 \r\n \r\nFY 2020 Actual \r\n723 6.2 $53,138,412 \r\n \r\nFY 2021 Actual \r\n761 6.9 $70,736,698 \r\n \r\nNumber of new patents, trademarks, and certificates developed for the agricultural industry \r\nEstimated value of savings achieved by avoiding crop loss due to plant disease \r\n \r\n36 \r\n \r\n28 \r\n \r\n24 \r\n \r\n30 \r\n \r\n$276,510,000 $167,560,000 $199,140,000 $273,350,000 \r\n \r\nAverage grant dollars earned per researcher \r\n \r\n$315,298 \r\n \r\n$539,990 \r\n \r\n$455,225 \r\n \r\n$474,424 \r\n \r\nRoyalties received from products and patents \r\n \r\n$6,620,432 \r\n \r\n$7,742,369 \r\n \r\n$7,624,638 \r\n \r\n$8,566,509 \r\n \r\nPercentage of research proposals approved \r\n \r\n78% \r\n \r\n43% \r\n \r\n94% \r\n \r\n74% \r\n \r\nPercentage of research proposal funds awarded \r\n \r\n31% \r\n \r\n62% \r\n \r\n26% \r\n \r\n32% \r\n \r\nAthens and Tifton Veterinary Laboratories Contract \r\nPercentage of operating expenses covered by client revenue \r\nAverage cost per laboratory test run \r\nNumber of tests by the diagnostic laboratories for animal health diagnostic and surveillance testing Percentage of customers of the Diagnostic Labs that rate their services from excellent to good Number of accessions per year by the diagnostic laboratories for animal health diagnostic and surveillance testing Number of unique clients \r\nAverage number of days to turnaround sample test results \r\n \r\n47.39% $34.25 182,032 97.03% 67,416 \r\n1,454 N/A \r\n \r\n55.90% $34.59 191,163 97.10% 72,928 \r\n1,472 3.10 \r\n \r\n50.95% $35.13 180,637 96.75% 70,269 \r\n1,324 3.35 \r\n \r\n41.37% $38.50 186,247 98.51% 73,207 \r\n1,416 2.87 \r\n \r\nCooperative Extension Service \r\nNumber of face-to-face client contacts made by Cooperative Extension through educational programs and consultations Number of face-to-face client contacts per Cooperative Extension county faculty full-time equivalent Number of continuing education units provided to clientele \r\nNumber of client contacts per Cooperative Extension county faculty full-time equivalent Number of youth served by Georgia 4-H \r\nNumber of diagnostic services provided \r\n \r\n1,968,730 6,310 \r\n115,573 359,880 169,998 104,524 \r\n \r\n2,005,271 6,460 \r\n166,808 359,947 238,997 112,267 \r\n \r\n1,810,338 5,765 \r\n135,359 265,171 242,884 107,739 \r\n \r\n1,180,689 3,910 \r\n117,301 645,343 190,617 111,128 \r\n \r\n90 \r\n \r\n Program Performance Measures: \r\nNumber of education contact hours from in-school programming \r\n \r\nFY 2018 Actual \r\n650,301 \r\n \r\nFY 2019 Actual \r\n1,254,642 \r\n \r\nFY 2020 Actual \r\n629,981 \r\n \r\nFY 2021 Actual \r\n668,494 \r\n \r\nEnterprise Innovation Institute \r\nNumber of enterprises and/or stakeholders served \r\nEconomic impact in dollars generated per state appropriated dollar \r\nNumber of jobs created or saved \r\nNumber of startups served during a fiscal year \r\nNumber of startups that graduate from an Institute incubator within three years and become scalable businesses Capital investment in current incubator companies \r\nNumber of technology jobs in current and graduate incubator companies \r\nNumber of startups graduating from EI2 incubator that remain in Georgia \r\n \r\n10,752 \r\n \r\n8,157 \r\n \r\n8,902 \r\n \r\n15,506 \r\n \r\n$305.83 \r\n \r\n$292.57 \r\n \r\n$393.45 \r\n \r\n$322.07 \r\n \r\n15,724 \r\n \r\n16,304 \r\n \r\n25,868 \r\n \r\n11,329 \r\n \r\n1,116 \r\n \r\n790 \r\n \r\n899 \r\n \r\n628 \r\n \r\n7 \r\n \r\n5 \r\n \r\n10 \r\n \r\n8 \r\n \r\n$468,612,601 $456,304,749 $618,031,000 $1,186,405,488 \r\n \r\n2,826 \r\n \r\n2,782 \r\n \r\n3,403 \r\n \r\n3,526 \r\n \r\n90 \r\n \r\n93 \r\n \r\n63 \r\n \r\n62 \r\n \r\nForestry Cooperative Extension \r\nNumber of service programs for outreach on forestry conservation \r\nNumber of public service publications \r\nNumber of service participants per full-time equivalent faculty \r\n \r\n602 198 2,470 \r\n \r\n523 186 2,383 \r\n \r\n463 165 1,953 \r\n \r\n503 191 2,647 \r\n \r\nForestry Research \r\nNumber of research proposals External funds earned per state appropriated dollar Number of research publications External sponsored research funds generated Percentage of research proposals that were awarded funding \r\n \r\n103 $3.48 \r\n249 $10,113,377 \r\n93.20% \r\n \r\n86 $3.12 \r\n199 $9,402,385 \r\n36.04% \r\n \r\n178 $3.50 \r\n295 $10,562,784 \r\n56.74% \r\n \r\n136 $3.50 \r\n270 $10,001,836 \r\n38.24% \r\n \r\nGeorgia Archives \r\nNumber of on-site researchers \r\nNumber of people served in-person \r\nCubic feet of records stored at the Archives Building \r\nCubic feet of records stored at the State Records Center \r\n \r\n4,429 8,109 84,280 183,000 \r\n \r\n4,043 8,182 84,504 175,972 \r\n \r\n2,515 6,208 84,851 176,019 \r\n \r\n424 2,008 85,339 158,177 \r\n \r\n91 \r\n \r\n Program Performance Measures: \r\nNumber of people served with inquiries made remotely (phone, e-mail, and mail) \r\nNumber of scanned images available to the public on the Internet (Archives Virtual Vault) Number of unique visitors to the Georgia Archives web site \r\nNumber of students, teachers, and the public trained/educated Georgia Archives workshops/lectures Number of sessions on the Georgia Archives web site \r\n \r\nFY 2018 Actual \r\n6,176 \r\n1,617,750 \r\n86,000 \r\n3,680 \r\n146,000 \r\n \r\nFY 2019 Actual \r\n7,014 \r\n1,623,635 \r\n97,934 \r\n4,139 \r\n152,007 \r\n \r\nFY 2020 Actual \r\n7,638 \r\n1,665,581 \r\n166,225 \r\n3,693 \r\n229,920 \r\n \r\nFY 2021 Actual \r\n9,752 \r\n1,560,135 \r\n234,371 \r\n5,132 \r\n303,146 \r\n \r\nGeorgia Cyber Innovation and Training Center \r\nNumber of events held at the Georgia Cyber Innovation and Training Center \r\nPercentage of Augusta University and Augusta Technical College students in postsecondary degree or certificate programs participating in courses located at the Cyber Center to complete academic requirements Number of unique training modules created by the Cyber Workforce Academy \r\nPercentage of high school and postsecondary students who receive internships or job offers in the cybersecurity industry after participating in academic programs at the Cyber Center Number of federal, state, and local government personnel that participated in continuing education at the Cyber Center \r\nPercentage of Cyber Center tenants with interns from Augusta University and Augusta Technical College \r\n \r\nN/A \r\n \r\n344 \r\n \r\n183 \r\n \r\nN/A \r\n \r\n38% \r\n \r\n51% \r\n \r\nN/A \r\n \r\n18 \r\n \r\n13 \r\n \r\nN/A \r\n \r\nN/A \r\n \r\n4% \r\n \r\nN/A \r\n \r\n784 \r\n \r\n276 \r\n \r\nN/A \r\n \r\nN/A \r\n \r\n33% \r\n \r\nGeorgia Research Alliance \r\nResearch \u0026 Development (R\u0026D) grants awarded to Georgia Research Alliance's (GRA) Academy of Eminent Scholars \r\nAverage amount in R\u0026D grants per Eminent Scholar researcher \r\n \r\n$539,078,949 $610,690,246 $687,475,115 \r\n \r\n$8,293,633 \r\n \r\n$9,114,780 \r\n \r\n$10,260,823 \r\n \r\nStart-up companies launched via the GRA Ventures Program (Ventures Program focuses on commercializing technologies and discoveries emerging from Georgia's research universities) presently operating in Georgia Average annual revenue per company launched through support from the GRA Venture program \r\nNumber of Georgia-based jobs presently supported through non-state R\u0026D grants competitively awarded to GRA Eminent Scholars and companies launched via the GRA Ventures Program Private capital funding received by venture development companies participating in the GRA Ventures Program \r\nPrivate contributions made to the GRA Venture Fund LLC \r\n \r\n160 \r\n \r\n180 \r\n \r\n$970,000 \r\n \r\n$613,000 \r\n \r\n2,861 \r\n \r\n3,483 \r\n \r\n$68,962,727 $152,270,701 \r\n \r\n$2,630,267 \r\n \r\n$3,167,398 \r\n \r\n195 $929,745 \r\n3,550 $91,540,838 \r\n$2,526,438 \r\n \r\nPercentage of companies launched through support from the GRA Venture program which are still in operation in Georgia after four years \r\nDollars of external funds generated per state dollar \r\n \r\n85% $158.35 \r\n \r\n81% $90.29 \r\n \r\n88% $103.79 \r\n \r\n132 47% \r\n13 5% 437 50% \r\nN/A N/A N/A N/A N/A N/A N/A N/A N/A \r\n \r\nGeorgia Tech Research Institute \r\nExternal sponsored research funds generated \r\nDollars of external research funds generated per state appropriated dollar \r\n \r\n$497,029,120 $643,433,029 $685,338,345 $782,491,256 \r\n \r\n$81.86 \r\n \r\n$105.57 \r\n \r\n$117.05 \r\n \r\n$133.77 \r\n \r\n92 \r\n \r\n Program Performance Measures: \r\nEstimated total economic impact of Georgia Tech Research Institute's sponsored funded research and activities \r\nNumber of new sponsored projects \r\n \r\nFY 2018 Actual \r\n$1,083,523,482 \r\n \r\nFY 2019 Actual \r\n$1,402,684,003 \r\n \r\nFY 2020 Actual \r\n$1,494,037,592 \r\n \r\nFY 2021 Actual \r\n$1,670,227,586 \r\n \r\n925 \r\n \r\n856 \r\n \r\n859 \r\n \r\n914 \r\n \r\nNumber of patents acquired each year \r\n \r\n2 \r\n \r\n3 \r\n \r\n9 \r\n \r\n7 \r\n \r\nEconomic impact of state funded projects on Georgia \r\n \r\n$13,237,045 \r\n \r\n$13,287,004 \r\n \r\n$12,764,314 \r\n \r\n$12,486,150 \r\n \r\nNumber of K-12 students participating in STEM Direct to Discovery (D2D) programming \r\nNumber of K-12 educators who participate in STEM professional development events \r\nPercentage of subcontracts with small businesses, including women-owned, veteran-owned, disabled veteran-owned, minority-owned, and historically black colleges and universities (HBCUs), on sponsored research contracts \r\n \r\nN/A \r\n \r\n12,775 \r\n \r\n543 \r\n \r\n890 \r\n \r\nN/A \r\n \r\n37.9% \r\n \r\n2,550 335 \r\n32.4% \r\n \r\n4,597 546 \r\n44.1% \r\n \r\nMarine Institute \r\nTotal income from all facility fees and Indirect Cost Recovery \r\n \r\n$175,884 \r\n \r\n$220,981 \r\n \r\n$243,792 \r\n \r\n$76,169 \r\n \r\nNumber of peer reviewed publications, theses, and dissertations stemming from Marine Institute-based research \r\nNumber of students receiving instructional time at Marine Institute \r\n \r\n34 \r\n \r\n35 \r\n \r\n34 \r\n \r\n42 \r\n \r\n582 \r\n \r\n576 \r\n \r\n328 \r\n \r\n116 \r\n \r\nNumber of people who visit Marine Institute as part of a guided tour \r\n \r\n315 \r\n \r\n312 \r\n \r\n261 \r\n \r\n18 \r\n \r\nPercentage of Marine Institute facilities currently in \"good\" or \"excellent\" condition \r\nNumber of beds occupied by instructional and research participants \r\n \r\n85% 3,774 \r\n \r\n88% 4,193 \r\n \r\n89% 3,255 \r\n \r\n89% 2,614 \r\n \r\nAnnualized dollars leveraged for the University of Georgia through grants requiring use of Marine Institute facilities \r\n \r\n$1,755,943 \r\n \r\n$1,627,402 \r\n \r\n$1,614,120 \r\n \r\n$1,726,509 \r\n \r\nMarine Resources Extension Center \r\nNumber of consultations with Marine Extension coastal marine constituents \r\nNumber of individuals trained by Marine Extension in a Hazard Analysis Critical Control Point (HACCP) course for the safe processing and handling of seafood Total dollars generated from new commercial aquaculture operations including hard clams and oysters Number of local governments assisted \r\nNumber of K-12 students reached through educational programming \r\n \r\n48,730 55 \r\n$4,913,035 24 \r\n5,463 \r\n \r\n38,644 64 \r\n$3,124,966 25 \r\n5,639 \r\n \r\n49,671 28 \r\n$2,959,090 23 \r\n2,910 \r\n \r\n42,431 50 \r\n$1,882,163 35 \r\n417 \r\n \r\nMedical College of Georgia Hospital and Clinics \r\nPercentage of residency trainees at a Chief residency level \r\nResidency program graduation rate \r\n \r\n25.4% 91.7% \r\n \r\n25.8% 92.1% \r\n \r\n27.7% 91.8% \r\n \r\n28.4% 91.5% \r\n \r\n93 \r\n \r\n Program Performance Measures: Public Libraries \r\nNumber of circulations in Georgia public libraries \r\nPercentage of Georgians with a library card \r\nTotal number of individual user sessions to access the Internet at Georgia Public Libraries Number of interlibrary PINES loans \r\nLocal library staff attending continuing education provided by GPLS \r\nPercentage of those eligible for Library for the Blind and Physically Handicapped services utilizing GLASS Number of talking book circulations \r\nNumber of professional assistance communications with local library system staff Children's program attendance \r\nPercentage of total circulations that are e-books \r\nPercentage of active cardholders with at least one incidence of loan activity \r\nPublic Service/Special Funding Initiatives \r\nReturn on investment in terms of external grant and other funding generated per state appropriated dollar related to the Augusta University Cardiology Center Special Funding Initiative Percentage of participants in the Georgia Cancer Center's treatments and clinical trials who are part of minority or underserved populations Percentage of Adrenal Center patients who enroll in studies \r\nNumber of residents and medical students participating in clinical rotations at the Adrenal Center \r\n \r\nFY 2018 Actual \r\n35,187,554 40.20% \r\n16,362,472 689,930 9,397 9.65% 436,548 165,088 \r\n1,983,055 4.76% \r\n18.50% \r\n$1.90 53% N/A N/A \r\n \r\nFY 2019 Actual \r\n36,017,619 40.79% \r\n15,788,824 759,323 3,809 9.90% 444,021 155,745 \r\n1,837,524 6.47% \r\n19.58% \r\n$1.30 41% 31% 31 \r\n \r\nFY 2020 Actual \r\n28,938,310 40.33% \r\n11,005,877 658,853 11,556 5.96% 658,357 201,057 \r\n1,382,086 8.54% \r\n17.55% \r\n$1.80 38% 21% 50 \r\n \r\nFY 2021 Actual \r\nN/A N/A N/A 702,494 9,622 6.13% 686,738 N/A N/A N/A N/A \r\n$2.40 40% 66% 52 \r\n \r\nRegents Central Office \r\nEmployee turnover rate \r\nAverage number of days to process a payment \r\nNumber of audit findings for the Regents Central Office \r\nPercentage of payments made electronically \r\nTotal payments processed \r\nNumber of online database searches on GALILEO \r\nPercentage of respondents surveyed annually who agree/strongly agree that GALILEO is a valuable service Average percentage cost increase in employee health benefits over prior year \r\n \r\n9.00% 39 0 \r\n80% 7,185 26,454,847 94.50% 3.35% \r\n \r\n10.80% 40 0 \r\n81% 7,667 24,803,395 91.3% 7.45% \r\n \r\n12.28% 35 0 \r\n80% 7,214 23,328,550 91.9% -3.26% \r\n \r\n10.24% 44 \r\nN/A 79% 6,136 21,480,853 91.8% 0.66% \r\n \r\n94 \r\n \r\n Program Performance Measures: \r\nNumber of engagements (assurance, consulting, and investigation) completed by USG Internal Audits Communicate Key Board Actions/USG News (number of news releases) \r\nNumber of media inquiries \r\nNumber of page views on USG webpages (public inquiries) \r\nNumber of social media posts \r\nNumber of open records requests \r\nPercentage of new and under-represented service provider participation for design and construction Percentage of rented space directly related to unmet campus needs \r\nNumber of degree programs approved \r\nNumber of degree programs terminated \r\nNumber of Georgia RCP Optometry students completing/graduating from the program \r\nSkidaway Institute of Oceanography \r\nNumber of peer reviewed articles published \r\nAverage sponsored dollars generated per state appropriated dollar \r\nAverage research dollars generated per faculty member \r\nPercentage of beds occupied by instructional program participants (32 beds available year-round) Number of consultations or external counseling presentations \r\nStudents receiving full days of researched based instruction \r\n \r\nFY 2018 Actual \r\n255 31 \r\n508 3,987,577 \r\n316 127 10% 30.11% \r\n49 50 11 \r\n \r\nFY 2019 Actual \r\n214 26 \r\n453 4,432,864 \r\n214 127 20% 27.92% \r\n33 36 \r\n9 \r\n \r\nFY 2020 Actual \r\n194 29 \r\n414 4,536,426 \r\n344 135 14% 20.67% \r\n39 21 13 \r\n \r\nFY 2021 Actual \r\n188 28 \r\n441 4,038,298 \r\n320 156 28% 23.11% \r\n28 32 13 \r\n \r\n33 $2.23 $272,207 17.19% \r\n227 4,790 \r\n \r\n28 $1.64 $263,124 20.00% \r\n159 3,878 \r\n \r\n22 $1.54 $238,245 4.20% \r\n180 1,476 \r\n \r\n20 0.92 270,627 12.92% 327 2,725 \r\n \r\nTeaching \r\nNumber of students enrolled at University System of Georgia institutions \r\nTotal sponsored fund revenue (in millions) \r\nPercentage of first-year, full-time students graduating within three years for an associate's degree or transferring to a bachelor's degree program systemwide Percentage of first-year, full-time students graduating within six years (systemwide) for a bachelor's degree Percentage of first-year, full-time students retained systemwide \r\nIn-state tuition affordability ranking for the University System of Georgia's public four-year institutions among the 16 member states of the Southern Regional Education Board \r\n \r\n325,203 $1,904 43.7% 60.5% 81.5% 4 \r\n \r\n328,712 $2,051 44.2% 62.9% 80.3% 4 \r\n \r\n333,507 $2,326 43.9% 63.2% 81.3% 3 \r\n \r\n341,489 N/A N/A N/A \r\n82.1% N/A \r\n \r\n95 \r\n \r\n Program Performance Measures: \r\nAverage student cumulative debt load upon completion of degree or credential per undergraduate student systemwide \r\nAverage student cumulative debt load upon completion of degree or credential per graduate student systemwide \r\n \r\nFY 2018 Actual \r\n$15,621 \r\n$22,178 \r\n \r\nFY 2019 Actual \r\n$15,336 \r\n$21,893 \r\n \r\nFY 2020 Actual \r\n$14,897 \r\n$21,896 \r\n \r\nFY 2021 Actual \r\n$14,435 \r\n$20,091 \r\n \r\nVeterinary Medicine Experiment Station \r\nTotal extramural research funding \r\nExtramural research dollars generated per state appropriated dollar \r\nTotal scientific publications \r\nNumber of poultry birds impacted by the Poultry Diagnostic and Research Center visits (number of birds seen) Number of diagnostic lab services provided by Poultry Diagnostic and Research Center (total diagnostic lab accessions) \r\n \r\n$34,823,378 $11.65 415 \r\n8,440,000 60,997 \r\n \r\n$26,734,371 $7.41 497 \r\n2,500,000 74,346 \r\n \r\n$36,872,910 $8.27 508 \r\n4,450,000 26,545 \r\n \r\n$46,444,807 $10.99 711 \r\n6,000,000 49,546 \r\n \r\nVeterinary Medicine Teaching Hospital \r\nTotal number of veterinary cases \r\nAverage net income per case \r\nPercentage of clients surveyed who rate the services received as good or excellent Number of individuals enrolled in the veterinary technician program supported by state funds Average revenue per case \r\nPercentage of total cases visited by field services \r\nAverage turnaround time per case in days \r\nPercentage of residents who pass the board examination in their particular specialty Percentage of veterinary students who remain in Georgia for at least five years after graduating \r\n \r\n28,394 $23.55 \r\n99% 35 \r\n$682.41 5.1% N/A 100% N/A \r\n \r\n31,432 $32.82 \r\n99% 35 \r\n$672.64 5.4% 4.0 75% 80% \r\n \r\n28,779 $25.42 \r\n99% 35 \r\n$755.31 4.7% 4.4 100% 85% \r\n \r\n33,548 $65.17 \r\n99% 35 \r\n$777.93 5.2% 3.5 100% 85% \r\n \r\n96 \r\n \r\n Program Performance Measures: \r\nBoard of Regents of the University System of Georgia: Attached Agencies \r\nPayments to Georgia Military College Junior Military College \r\nJunior college fall enrollment \r\nJunior college state appropriated dollar per student \r\nJunior college graduation rate \r\nJunior college graduation/four year college transfer rate \r\n \r\nFY 2018 Actual \r\n \r\nFY 2019 Actual \r\n \r\nFY 2020 Actual \r\n \r\nFY 2021 Actual \r\n \r\n8,595 $413.30 \r\n29% 46% \r\n \r\n8,812 $443.97 \r\n28% 43% \r\n \r\n8,766 $440.73 \r\n32% 47% \r\n \r\n7501 464.99 \r\n29% 44% \r\n \r\nPayments to Georgia Military College Preparatory School \r\nPreparatory school fall enrollment \r\nPreparatory school state appropriated dollar per student \r\nPreparatory school graduation rate \r\nPercentage of students who obtained a score of (3) or higher on advanced placement exams \r\nPayments to Georgia Public Telecommunications Commission \r\nNumber of listeners using Georgia Public Broadcasting radio resources weekly \r\nNumber of unduplicated households viewing Georgia Public Broadcasting T.V. resources monthly Number of unduplicated visitors using Georgia Public Broadcasting new media resources Number of media assets downloaded/streamed by education users \r\nPercentage of total operating expenditures supported by state funding \r\nCost to raise a dollar \r\n \r\n569 $4,612.45 \r\n100% 88% \r\n \r\n670 $4,601.96 \r\n100% 96% \r\n \r\n738 $5,346.69 \r\n100% 92% \r\n \r\n698 5415.56 \r\n100% 80% \r\n \r\n379,100 1,382,693 3,271,839 7,718,347 \r\n44% $0.50 \r\n \r\n320,600 1,246,680 4,237,861 8,200,000 \r\n39% $0.52 \r\n \r\n308,800 1,131,798 8,191,333 11,200,000 \r\n39% $0.42 \r\n \r\n417,987 1,158,209 8,457,621 11,568,279 \r\n42% 0.36 \r\n \r\n97 \r\n \r\n Program Performance Measures: \r\nDepartment of Revenue \r\nForestland Protection Grants \r\nNumber of jurisdictions reimbursed under the Forestland Protection Act \r\nNumber of reimbursements \r\nAmount of reimbursements \r\nAverage time in days from application to award payment \r\nNumber of acres of forestland preserved under the Forestland Protection Act \r\nAverage amount of reimbursement claims \r\n \r\nFY 2018 Actual \r\n \r\nFY 2019 Actual \r\n \r\nFY 2020 Actual \r\n \r\nFY 2021 Actual \r\n \r\n136 \r\n \r\n149 \r\n \r\n210 \r\n \r\n140 \r\n \r\n501 \r\n \r\n291 \r\n \r\n356 \r\n \r\n270 \r\n \r\n$73,452,840.91 $44,396,180.52 $44,061,290.13 $37,778,525.04 \r\n \r\n341 \r\n \r\n299 \r\n \r\n146 \r\n \r\n146 \r\n \r\n5,219,266 \r\n \r\n5,369,122 \r\n \r\n5,647,903 \r\n \r\n5,760,579 \r\n \r\n$284,701.00 \r\n \r\n$297,960.00 \r\n \r\n$206,861.00 \r\n \r\n$269,846.00 \r\n \r\nIndustry Regulation \r\nNumber of alcohol inspections \r\nPercentage of alcohol inspections in compliance \r\nNumber of tobacco inspections \r\nPercentage of tobacco inspections in compliance \r\nAverage Alcohol/Tobacco/COAM inspections per sworn Alcohol and Tobacco Division Officer Dollar amount collected by Alcohol and Tobacco Division staff \r\nNumber of underage alcohol investigations \r\nPercentage of investigated vendors making illegal underage alcohol sales \r\nNumber of underage tobacco investigations \r\nPercentage of investigated vendors making illegal underage tobacco sales \r\n \r\n6,667 \r\n \r\n6,565 \r\n \r\n5,055 \r\n \r\n5,833 \r\n \r\n86.00% \r\n \r\n90.00% \r\n \r\n94.80% \r\n \r\n94.40% \r\n \r\n5,787 \r\n \r\n5,237 \r\n \r\n4,216 \r\n \r\n5,370 \r\n \r\n91.00% \r\n \r\n94.00% \r\n \r\n97.60% \r\n \r\n97.40% \r\n \r\n390 \r\n \r\n393 \r\n \r\n281 \r\n \r\n308 \r\n \r\n$2,035,622.00 $7,279,607.00 $6,587,662.58 $5,985,754.50 \r\n \r\n3,273 \r\n \r\n3,826 \r\n \r\n3,150 \r\n \r\n3,923 \r\n \r\n6.00% \r\n \r\n7.00% \r\n \r\n5.50% \r\n \r\n10.50% \r\n \r\n3,898 \r\n \r\n4,713 \r\n \r\n3,159 \r\n \r\n3,108 \r\n \r\n8.00% \r\n \r\n7.00% \r\n \r\n3.70% \r\n \r\n12.17% \r\n \r\nLocal Government Services \r\nNumber of resolved Unclaimed Property claims \r\nTotal amount of local tax distributions \r\n \r\n5,951 \r\n \r\n14,857 \r\n \r\n27,195 \r\n \r\n26,530 \r\n \r\n$5,033,004,714 $5,557,949,758 $5,657,301,482 $6,558,191,690 \r\n \r\nLocal Tax Officials Retirement and FICA \r\nAmount of Employee Retirement System benefits paid for local retirement \r\nNumber of officials and staff participating in Employee Retirement System \r\nAmount of FICA paid for local retirement \r\n \r\n$9,916,664 796 \r\n$681,314 \r\n \r\n$7,784,855 732 \r\n$681,314 \r\n \r\n$11,099,469 $7,174,897.28 \r\n \r\n677 \r\n \r\n582 \r\n \r\n$681,314 \r\n \r\n$681,314 \r\n \r\n98 \r\n \r\n Program Performance Measures: Motor Vehicle Registration and Titling \r\nAmount of revenue from motor vehicle registrations (in millions) \r\nNumber of motor vehicle titles processed (in millions) \r\nNumber of motor vehicle registrations processed \r\nNumber of motor vehicle registrations renewed online \r\nSalvage inspections completed statewide \r\nPercentage of each private contractor's inspection reports reviewed by state salvage inspectors Percentage of each private contractor's inspections that are visually inspected by state salvage inspectors Percentage of compliant contractor salvage vehicle inspections \r\n \r\nFY 2018 Actual \r\n$293 3 \r\n9,639,665 1,148,227 \r\n23,060 7.34% 6.26% 98.67% \r\n \r\nFY 2019 Actual \r\n$288 3 \r\n10,022,751 1,271,294 17,271 8.43% 8.93% 99.60% \r\n \r\nFY 2020 Actual \r\n$278 3 \r\n9,921,284 2,535,178 \r\n17,813 7.27% 21.49% 99.51% \r\n \r\nFY 2021 Actual \r\n$279 3 \r\n10,352,085 3,121,368 20,211 25.30% 16.51% 98.77% \r\n \r\nOffice of Special Investigations \r\nAmount of fraud prevented per fiscal year Total number of returns reviewed Number of returns reversed Cases worked Vin/Title Fraud Unit Arrest made Vin/Title Fraud Cases investigated by Tax Special Agents Cases prosecuted by Tax Special Agents Arrests made by Tax Special Agents \r\n \r\n$332,706,020 $146,672,787 \r\n \r\n4,770,866 \r\n \r\n4,871,086 \r\n \r\n195,963 \r\n \r\n8,032 \r\n \r\n247 \r\n \r\n401 \r\n \r\n47 \r\n \r\n28 \r\n \r\n197 \r\n \r\n128 \r\n \r\n15 \r\n \r\n18 \r\n \r\n241 \r\n \r\n298 \r\n \r\n$97,431,510 4,278,440 11,315 548 67 153 19 64 \r\n \r\n$93,981,538 4,532,626 1,139 1,365 50 41 18 0 \r\n \r\nTax Compliance \r\nNumber of telephone calls seeking assistance in the 11 Regional Offices Number of walk-in taxpayers seeking assistance in the 11 Regional Offices Average collections per out-of-state auditor Total revenue agent collections Average collections per in-state auditor Average collections per field revenue agent Average number of hours per audit by tax type - Sales and Use Tax Average number of hours per audit by tax type - Individual Income Tax Average number of hours per audit by tax type - Withholding Tax \r\n99 \r\n \r\n143,676 \r\n \r\n152,457 \r\n \r\n151,210 \r\n \r\n136,485 \r\n \r\n21,203 \r\n \r\n22,455 \r\n \r\n20,287 \r\n \r\n5,407 \r\n \r\n$2,776,620.00 $3,697,304.70 $2,079,715.04 $4,120,678.47 \r\n \r\n$577,124,520.21 $644,513,035.88 $684,210,124.07 $611,943,431.31 \r\n \r\n$2,001,849.00 $1,605,139.20 \r\n \r\n$966,242.27 $2,385,740.01 \r\n \r\n$3,497,724.36 $5,370,941.97 $5,701,751.03 $3,537,244.75 \r\n \r\n57 \r\n \r\n55 \r\n \r\n58 \r\n \r\n54 \r\n \r\n1 \r\n \r\n1 \r\n \r\n1 \r\n \r\n1 \r\n \r\n2 \r\n \r\n10 \r\n \r\n5 \r\n \r\n9 \r\n \r\n Program Performance Measures: \r\nAverage number of hours per audit by tax type - Miscellaneous Taxes including IFTA, IRP, Tobacco, Alcohol, Unclaimed Property \r\nNumber of audits completed \r\n \r\nFY 2018 Actual \r\n40 \r\n103,031 \r\n \r\nFY 2019 Actual \r\n45 \r\n113,702 \r\n \r\nFY 2020 Actual \r\n39 \r\n87,850 \r\n \r\nFY 2021 Actual \r\n47 \r\n75,405 \r\n \r\nPercentage of audits found to be in compliance \r\n \r\n36.00% \r\n \r\n42.00% \r\n \r\n40.00% \r\n \r\n36.00% \r\n \r\nTotal in state auditor collections \r\n \r\n$134,123,876.00 $118,780,300.59 $67,636,958.59 $169,387,541.01 \r\n \r\nTotal out-of-state auditor collections \r\n \r\n$102,734,945.00 $151,589,492.60 $83,188,601.74 $164,827,138.63 \r\n \r\nTax Policy \r\nNumber of taxpayer conferences completed \r\n \r\n136 \r\n \r\n104 \r\n \r\n92 \r\n \r\n76 \r\n \r\nNumber of Georgia Tax Tribunal cases resolved during automatic remand period \r\n \r\n531 \r\n \r\n491 \r\n \r\n454 \r\n \r\nN/A \r\n \r\n(calendar year) \r\n \r\nNumber of letter rulings issued \r\n \r\n58 \r\n \r\n21 \r\n \r\n64 \r\n \r\n11 \r\n \r\nTaxpayer Services \r\nPercentage of person surveyed who attended taxpayer education workshops who reported that the program was beneficial Number of in-bound calls Number of calls answered Percentage of inbound calls answered Percentage of inbound calls abandoned Average call wait times (in seconds) Average number of calls answered per customer service representative Number of taxpayer workshops provided Total number of taxpayer workshop attendees Total returns processed Total returns processed by type - Withholding Total returns processed by type - Corporate Total returns processed by type - Sales Total returns processed by type - Individual Percentage of individual tax returns filed electronically Percentage of withholding tax returns filed electronically \r\n \r\nN/A 966,307 614,977 64.00% 36.00% \r\n1,111 13,666 \r\n14 236 8,298,369 1,417,296 271,304 1,479,053 4,780,718 87.68% 92.89% \r\n \r\nN/A 876,341 618,283 70.55% 29.45% \r\n1,260 13,616 \r\n15 325 8,555,671 1,338,904 347,140 1,500,004 5,026,944 85.32% 98.44% \r\n \r\nN/A 665,747 638,437 95.90% \r\n4.10% 89 \r\n10,134 28 \r\n542 8,030,005 1,365,223 \r\n337,926 1,555,983 4,770,873 \r\n90.67% 97.51% \r\n \r\nN/A 683,989 595,270 87.02% 12.97% \r\n823 9,301 \r\n20 516 9,651,630 1,715,324 345,513 1,729,237 5,861,556 98.11% 97.00% \r\n \r\n100 \r\n \r\n Program Performance Measures: \r\nPercentage of corporate tax returns filed electronically Percentage of sales tax returns filed electronically Percentage of total tax returns filed electronically Average time to process a return (days) Average time to process an electronic filing - individual (days) Average time to process a paper return - individual (days) \r\n \r\nFY 2018 Actual \r\n84.40% \r\n97.15% \r\n89.92% \r\n34.77 \r\n2.76 \r\n66.78 \r\n \r\nFY 2019 Actual \r\n77.63% \r\n99.85% \r\n89.77% \r\n22.86 \r\n4.91 \r\n40.81 \r\n \r\nFY 2020 Actual \r\n81.81% \r\n99.84% \r\n92.46% \r\n16.90 \r\n3.75 \r\n30.06 \r\n \r\nFY 2021 Actual \r\n85.46% \r\n99.94% \r\n97.79% \r\n7.78 \r\n2.16 \r\n13.41 \r\n \r\n101 \r\n \r\n Program Performance Measures: \r\nSecretary of State \r\nCorporations \r\nNumber of total corporation filings processed Number of new corporations filings completed Number of Corporations call center calls recieved Number of Corporations call center calls answered Percentage of Corporations call center calls abandoned Average speed of Corporations call center calls answered in minutes \r\nElections \r\nNumber of elections Number of registered voters Number of training classes offered online through E-Learn system Number of E-Learn users trained Number of State Election Board Cases \r\nInvestigations \r\nNumber of completed investigations Number of regular inspections Fines collected Average number of days to complete an investigation \r\nOffice Administration (SOS) \r\nNumber of audit findings Agency Turnover Rate \r\nProfessional Licensing Boards \r\nNumber of licensed professionals regulated Number of license renewals processed Number of new applications processed \r\n \r\nFY 2018 Actual \r\n \r\nFY 2019 Actual \r\n \r\nFY 2020 Actual \r\n \r\nFY 2021 Actual \r\n \r\n951,005 145,428 230,225 218,789 \r\n5% 4.57 \r\n \r\n1,126,171 163,241 246,082 220,330 10% 4.45 \r\n \r\n1,145,965 189,381 203,647 183,446 10% 66.35 \r\n \r\n1,414,301 345,503 240,920 223,125 7% 39.00 \r\n \r\n484 6,718,591 \r\n45 1,881 \r\n113 \r\n \r\n304 6,724,215 \r\n28 1,313 \r\n109 \r\n \r\n190 7,007,998 \r\n70 1,866 \r\n124 \r\n \r\n600 7,638,898 \r\n42 1,595 \r\n352 \r\n \r\n1,274 \r\n \r\n1,476 \r\n \r\n10,969 \r\n \r\n12,960 \r\n \r\n$1,005,725.00 $1,104,900.00 \r\n \r\n161.00 \r\n \r\n183.00 \r\n \r\n1,206 9,264 $710,650.00 97.00 \r\n \r\n1,434 12,222 $827,275.00 111.00 \r\n \r\nN/A 17.9% \r\n \r\nN/A 27.3% \r\n \r\nN/A 20.5% \r\n \r\nN/A 18.5% \r\n \r\n1,186,840 195,477 51,319 \r\n \r\n1,229,161 201,328 62,749 \r\n \r\n1,136,556 195,348 60,473 \r\n \r\n1,275,908 221,859 67,048 \r\n \r\n102 \r\n \r\n Program Performance Measures: \r\nBoard meeting expense (per diem/mileage) Average number of days to process new applications Average number of days to process renewal applications Number of licenses renewed online Percentage of licenses renewed online Percentage of new applications approved Total number of license revocations Number of PLB call center calls recieved Number of PLB call center calls answered Percentage of PLB call center calls abandoned Average speed of PLB call center calls answered in minutes \r\n \r\nFY 2018 Actual \r\n$216,791.04 17 4.9 \r\n189,047 97% 77% 77 \r\n328,559 311,817 \r\n5% 4.40 \r\n \r\nFY 2019 Actual \r\n$214,013.06 17 2.3 \r\n196,178 97% 86% 9 \r\n342,341 304,315 \r\n11% 2.67 \r\n \r\nFY 2020 Actual \r\n$153,877.55 17 4.1 \r\n192,144 98% 75% 29 \r\n284,921 254,553 \r\n11% 2.02 \r\n \r\nFY 2021 Actual \r\n$96,226.67 19 4.0 \r\n220,151 99% 86% 10 \r\n233,535 192,841 \r\n17% 40.28 \r\n \r\nSecurities \r\nFines collected Number of securities offerings processed Number Charities filings Number of registered Broker-Dealers Number of registered Broker-Dealer Agents Number of registered Investment Adviser firms Number of registered Investment Adviser Representatives Number of securities investigations closed Number on investigations received in fiscal year Number of investigations in progress Number of completed examinations of registered Investment Advisor firms Average number of examinations conducted per auditor Number of Administrative Orders Number of Cemeteries Annual Financial Report Review Examinations Number of Cemeteries Filings \r\n103 \r\n \r\n$24,600 6,206 4,695 1,948 \r\n197,780 2,837 \r\n13,272 63 86 \r\n130 30 \r\n15.0 13 \r\nN/A N/A \r\n \r\n$20,000 8,315 6,115 1,901 \r\n201,691 2,934 \r\n13,415 166 119 163 13 13.0 25 N/A N/A \r\n \r\n$505,000 6,689 4,875 1,961 \r\n236,602 3,208 \r\n16,535 62 \r\n138 275 \r\n6 6.0 23 193 314 \r\n \r\n$10,000 6,726 5,374 1,906 \r\n247,019 3,398 \r\n16,538 118 189 255 3 3.0 11 N/A N/A \r\n \r\n Program Performance Measures: \r\nSecretary of State: Attached Agencies \r\nReal Estate Commission \r\nAgency investigations resulting in imposing a disciplinary action on a license Percentage of Georgia passing rates on qualifying real estate salesperson examinations that surpass the national average Percentage of all completed applications processed within 5 business days of receipt Agency investigations completed in a fiscal year \r\nGeorgia Access to Medical Cannabis Commission \r\nBoard Member Per Diem/Mileage Application Fees collected License fees collected Fines collected Number of Production License applications processed Number of Dispensary Licenses processed Number of Class 1 Production Licenses regulated Number of Class 2 Production Licenses regulated Number of Dispensary Licenses regulated Number of Complaints received Number of Complaints investigated Number of Licenses inspected Number of licenses renewed Average number of days to process renewal applications Total number of license revocations Fines Collected Number of complaints received Number of open complaints Number of complaints closed \r\n \r\nFY 2018 Actual \r\n \r\nFY 2019 Actual \r\n \r\nFY 2020 Actual \r\n \r\nFY 2021 Actual \r\n \r\n204 1% 97% 2,170 \r\n \r\n176 3% 97% 1,924 \r\n \r\n154 4% 95% 1,557 \r\n \r\n131 5% 90% 1,800 \r\n \r\nN/A \r\n \r\nN/A \r\n \r\n$3,058.67 \r\n \r\n$0 \r\n \r\nN/A \r\n \r\nN/A \r\n \r\n$0 \r\n \r\n$765,000 \r\n \r\nN/A \r\n \r\nN/A \r\n \r\n$0 \r\n \r\n$0 \r\n \r\nN/A \r\n \r\nN/A \r\n \r\n0 \r\n \r\n0 \r\n \r\nN/A \r\n \r\nN/A \r\n \r\n0 \r\n \r\n69 \r\n \r\nN/A \r\n \r\nN/A \r\n \r\n0 \r\n \r\n0 \r\n \r\nN/A \r\n \r\nN/A \r\n \r\n0 \r\n \r\n0 \r\n \r\nN/A \r\n \r\nN/A \r\n \r\n0 \r\n \r\n0 \r\n \r\nN/A \r\n \r\nN/A \r\n \r\n0 \r\n \r\n0 \r\n \r\nN/A \r\n \r\nN/A \r\n \r\n0 \r\n \r\n0 \r\n \r\nN/A \r\n \r\nN/A \r\n \r\n0 \r\n \r\n0 \r\n \r\nN/A \r\n \r\nN/A \r\n \r\n0 \r\n \r\n0 \r\n \r\nN/A \r\n \r\nN/A \r\n \r\n0 \r\n \r\n0 \r\n \r\nN/A \r\n \r\nN/A \r\n \r\n0 \r\n \r\n0 \r\n \r\nN/A \r\n \r\nN/A \r\n \r\n0 \r\n \r\n0 \r\n \r\nN/A \r\n \r\nN/A \r\n \r\n$0 \r\n \r\n$0 \r\n \r\nN/A \r\n \r\nN/A \r\n \r\n0 \r\n \r\n0 \r\n \r\nN/A \r\n \r\nN/A \r\n \r\n0 \r\n \r\n0 \r\n \r\nN/A \r\n \r\nN/A \r\n \r\n0 \r\n \r\n0 \r\n \r\n104 \r\n \r\n Program Performance Measures: \r\nNumber of regular inspections Number of investigations opened in fiscal year Number of investigations in progress Number of investigations closed Investigations resulting in imposing a disciplinary action on a license Average number of days to complete an investigation \r\n \r\nFY 2018 Actual \r\nN/A \r\nN/A \r\nN/A \r\nN/A \r\nN/A \r\nN/A \r\n \r\nFY 2019 Actual \r\nN/A \r\nN/A \r\nN/A \r\nN/A \r\nN/A \r\nN/A \r\n \r\nFY 2020 Actual \r\n0 \r\n0 \r\n0 \r\n0 \r\n0 \r\n0 \r\n \r\nFY 2021 Actual \r\n0 \r\n0 \r\n0 \r\n0 \r\n0 \r\n0 \r\n \r\n105 \r\n \r\n Program Performance Measures: \r\nGeorgia Student Finance Commission \r\nCommission Administration (GSFC) \r\nNumber of active registered GAfutures.org users \r\nNumber of lottery funded scholarships and grants disbursed \r\nNumber of state general funded scholarships and grants disbursed \r\nNumber of students and parents met with for postsecondary advising and financial counseling Percentage of students completing the Free Application for Federal Student Aid (FAFSA) in rural districts Percentage of institutions reviewed with monetary findings greater than $10,000 \r\n \r\nFY 2018 Actual \r\n \r\nFY 2019 Actual \r\n \r\nFY 2020 Actual \r\n \r\nFY 2021 Actual \r\n \r\n691,166 364,478 138,841 117,400 \r\nN/A 33.3% \r\n \r\n921,724 377,551 155,356 110,799 \r\n45.8% 24.1% \r\n \r\n1,108,609 396,914 166,466 89,432 47.3% 40.7% \r\n \r\n1,325,879 405,473 142,354 19,967 49.5% 17.9% \r\n \r\nDual Enrollment \r\nNumber of awards disbursed Average dollar amount per award Number of semester credit hours Number of quarter credit hours Number of students served Percentage of Dual Enrollment participants who earned a certificate or associates degree prior to high school graduation \r\nEngineer Scholarship \r\nNumber of students obtaining forgivable loans Average dollar amount per award Percentage of students repaying loans through service Number of recipient graduates \r\n \r\n83,518 $1,034.00 \r\n485,688 69,067 43,654 8.8% \r\n \r\n100,312 $1,043.00 \r\n576,644 84,234 51,949 7.7% \r\n \r\n111,156 $881.53 632,591 \r\n92,921 58,347 \r\n5.6% \r\n \r\n90,919 $806.30 469,480 \r\n61,549 48,963 \r\n1.8% \r\n \r\n311 $3,394.00 \r\n26.00% 65 \r\n \r\n315 $3,417.00 \r\n38.00% 44 \r\n \r\n317 $3,349.86 \r\n37.20% 67 \r\n \r\n340 $3,366.18 \r\n37.70% 85 \r\n \r\nGeorgia Military College Scholarship \r\nNumber of students awarded scholarships \r\nAverage dollar amount per student \r\nPercentage of students repaying loans through service \r\nPercentage of students with four or more awards \r\n \r\n85 $11,247 \r\n28% 49.4% \r\n \r\n80 $12,232 \r\n36% 43.8% \r\n \r\n86 $13,537 \r\n10.7% 45.3% \r\n \r\n78 $12,422 \r\n18.3% 56.4% \r\n \r\n106 \r\n \r\n Program Performance Measures: HERO Scholarship \r\nNumber of awards disbursed Average dollar amount per award \r\nNumber of students receiving Helping Educate Reservists and their Offspring (HERO) scholarships \r\nHOPE GED \r\nNumber of students receiving the HOPE GED grant \r\nPercentage of issued HOPE GED vouchers redeemed \r\nNumber of GED diplomas issued by Technical College System of Georgia \r\nPercentage of HOPE GED recipients who earn a postsecondary credential from the Technical College System of Georgia \r\nHOPE Grant \r\nNumber of HOPE Grant awards disbursed \r\nAverage dollar amount per HOPE Grant award \r\nNumber of students receiving the HOPE Grant \r\nNumber of Zell Miller Grant awards disbursed \r\nAverage dollar amount per Zell Miller Grant award \r\nNumber of students receiving Zell Miller Grant \r\nNumber of HOPE Career Grant awards disbursed \r\nAverage dollar amount per HOPE Career Grant award \r\nNumber of students receiving HOPE Career Grant \r\n \r\nFY 2018 Actual \r\n393 $925 \r\n226 \r\n \r\nFY 2019 Actual \r\n254 $950 \r\n143 \r\n \r\nFY 2020 Actual \r\n369 $943 \r\n213 \r\n \r\nFY 2021 Actual \r\n335 $930 \r\n190 \r\n \r\n996 18.0% 5,653 33.00% \r\n \r\n846 12.6% 6,714 36.83% \r\n \r\n845 15.7% 4,932 36.90% \r\n \r\n390 9.4% 3,990 34.70% \r\n \r\n53,970 $590.00 \r\n35,455 18,962 $781.00 12,033 24,451 $415.00 16,299 \r\n \r\n44,730 $631.00 \r\n29,608 16,838 $808.00 10,526 32,489 $405.00 21,200 \r\n \r\n44,290 $665.27 \r\n29,677 15,818 $904.36 10,257 40,398 $401.96 25,967 \r\n \r\n36,601 $644.67 \r\n25,053 15,181 $898.39 \r\n9,602 36,740 $385.24 23,690 \r\n \r\nHOPE Scholarships - Private Schools \r\nNumber of HOPE Scholarship awards disbursed Average dollar amount per HOPE Scholarship award Number of private school students receiving the HOPE Scholarship Number of Zell Miller Scholarship awards disbursed Average dollar amount per Zell Miller Scholarship award Number of private school students receiving the Zell Miller Scholarship \r\n \r\n22,968 $1,704.00 \r\n11,055 4,905 \r\n$2,083.00 2,390 \r\n \r\n23,961 $1,752.00 \r\n11,366 5,776 \r\n$2,142.00 2,798 \r\n \r\n23,545 $1,814.55 \r\n11,478 6,344 \r\n$2,582.80 3,082 \r\n \r\n24,148 $1,838.65 \r\n11,767 6,735 \r\n$2,622.85 3,262 \r\n \r\n107 \r\n \r\n Program Performance Measures: \r\nPercentage of HOPE Scholarships  Private Schools recipients who permanently lose scholarship eligibility by failing to maintain the required grade point average Percentage of HOPE Scholarships  Private Schools recipients who lose scholarship eligibility by meeting the maximum number of years for eligibility prior to receiving a bachelor's degree \r\nHOPE Scholarships - Public Schools \r\nNumber of HOPE Scholarship awards disbursed \r\nAverage dollar amount per HOPE Scholarship award \r\nNumber of public school students receiving the HOPE Scholarship \r\nNumber of Zell Miller Scholarship awards disbursed \r\nAverage dollar amount per Zell Miller Scholarship award \r\nNumber of public school students receiving the Zell Miller Scholarship \r\nPercentage of HOPE Scholarships  Public Schools recipients who permanently lose scholarship eligibility by failing to maintain the required grade point average Percentage of HOPE Scholarships  Public Schools recipients who lose scholarship eligibility by meeting the maximum number of years for eligibility prior to receiving a bachelor's degree \r\nLow Interest Loans \r\nNumber of loan applications processed \r\nAverage dollar amount of loan \r\nNumber of students obtaining Low Interest Loans \r\nPercentage of students receiving loans who are also eligible to receive the Federal Pell Grant Percentage of eligible applicants who received a loan \r\nPercentage of recipients defaulting on loans \r\n \r\nFY 2018 Actual \r\nN/A \r\nN/A \r\n \r\nFY 2019 Actual \r\n0.5% \r\n1.6% \r\n \r\nFY 2020 Actual \r\n0.9% \r\n1.1% \r\n \r\nFY 2021 Actual \r\n0.2% \r\n0.9% \r\n \r\n187,586 $2,000.00 \r\n91,014 50,639 $3,764.00 23,097 \r\nN/A N/A \r\n \r\n194,477 $2,044.00 \r\n93,914 58,704 $3,707.00 26,679 \r\n0.5% 1.6% \r\n \r\n199,499 $2,072.06 \r\n95,880 66,175 $3,745.26 29,817 \r\n0.6% 1.3% \r\n \r\n211,633 $2,045.45 \r\n102,268 74,045 \r\n$3,710.37 32,642 0.5% 1.0% \r\n \r\n6,967 $5,050.00 \r\n5,675 73.9% 84.00% \r\nN/A \r\n \r\n7,097 $5,216.00 \r\n5,528 72.8% 80.27% 21.7% \r\n \r\n7,422 $5,380.78 \r\n5,585 73.4% 76.90% \r\n36% \r\n \r\n6,803 $5,208.43 \r\n5,412 72.1% 81.60% 37.8% \r\n \r\nNorth Georgia Military Scholarship Grants \r\nNumber of students awarded scholarship Average dollar amount per student Percentage of students repaying loans through service Percentage of students with six or more awards Percentage of borrowers in repayment status that defaulted \r\n \r\n186 $15,589.00 \r\n54.0% 32.0% \r\n9.0% \r\n \r\n189 $15,833.00 \r\n54.7% 47.0% 11.8% \r\n \r\n179 $16,227.89 \r\n55.4% 34.1% \r\n7.5% \r\n \r\n188 $16,262.37 \r\n54.7% 36.3% \r\n7.6% \r\n \r\n108 \r\n \r\n Program Performance Measures: North Georgia ROTC Grants \r\nNumber of awards disbursed \r\nAverage dollar amount per award \r\nNumber of students receiving the Reserve Officers' Training Corps grant \r\nNumber of students receiving Reserve Officers' Training Corps Grant for Future Officers \r\nPublic Safety Memorial Grant \r\nNumber of awards disbursed \r\nAverage dollar amount per award \r\nNumber of students receiving the Public Safety Memorial Grant \r\nPercentage of eligible applicants awarded \r\n \r\nFY 2018 Actual \r\n809 \r\n$1,271.00 \r\n289 \r\n188 \r\n \r\nFY 2019 Actual \r\n802 \r\n$1,272.00 \r\n271 \r\n192 \r\n \r\nFY 2020 Actual \r\n824 \r\n$1,252.12 \r\n288 \r\n175 \r\n \r\nFY 2021 Actual \r\n790 \r\n$1,250.58 \r\n276 \r\n171 \r\n \r\n63 $7,867.00 \r\n33 100.00% \r\n \r\n55 $7,700.00 \r\n31 100.00% \r\n \r\n56 $7,650.59 \r\n29 100.00% \r\n \r\n72 $7,297.38 \r\n38 100.00% \r\n \r\nREACH Georgia Scholarship \r\nNumber of REACH Scholarships funded with State Funds \r\nNumber of awards disbursed \r\nPercentage of REACH high school graduates receiving an award within two years of graduation Average number of awards per student \r\nNumber of secondary students enrolled in REACH Scholarship \r\nAverage high school GPA for graduating cohort \r\nAverage dollar amount per award \r\nAverage college GPA for REACH Scholars \r\nPercentage of REACH Scholars graduating from high school \r\n \r\n275 32 \r\n94.4% 1.88 \r\n1,062 3.3 \r\n$1,250.00 N/A 97% \r\n \r\n459 55 \r\n84.0% 1.96 \r\n1,665 3.2 \r\n$1,215.00 2.6 \r\n100% \r\n \r\n537 177 64.7% 1.86 2,224 3.3 $1,227.47 3.1 100% \r\n \r\n637 318 78.1% \r\n2 2,695 \r\n3.3 $1,233.91 \r\n2.9 100% \r\n \r\nService Cancelable Loans \r\nNumber of Georgia National Guard (GNG) students awarded scholarships Average dollar amount per GNG student Percentage of GNG recipients repaying through service Percentage of GNG recipients defaulting on loans Average GPA for students participating in GNG \r\n \r\n256 $2,897.00 \r\nN/A N/A N/A \r\n \r\n264 $2,776.00 \r\n5.4% 1.2% \r\n2.6 \r\n \r\n351 $2,993.00 \r\n24.4% 8.7% 2.7 \r\n \r\n381 $2,756.05 \r\n27.6% 9.2% 2.7 \r\n \r\n109 \r\n \r\n Program Performance Measures: \r\nPercentage of Georgia Veterinary Education Loan Repayment (GVELRP) applicants awarded \r\nTuition Equalization Grants \r\nNumber of awards disbursed \r\nAverage dollar amount per award \r\nNumber of students receiving the Tuition Equalization Grant \r\n \r\nFY 2018 Actual \r\nN/A \r\n \r\nFY 2019 Actual \r\n100% \r\n \r\nFY 2020 Actual \r\n100% \r\n \r\nFY 2021 Actual \r\n100% \r\n \r\n54,026 $415.00 \r\n27,652 \r\n \r\n53,878 $420.00 \r\n27,759 \r\n \r\n53,884 $422.34 \r\n27,964 \r\n \r\n49,920 $388.27 \r\n26,102 \r\n \r\n110 \r\n \r\n Program Performance Measures: \r\nGeorgia Student Finance Commission: Attached Agencies \r\nNonpublic Postsecondary Education Commission \r\nPercentage of authorized colleges and schools that meet prescribed academic and financial standards annually without remediation Average number of schools assigned to each full time Regulatory Specialist \r\nAverage number of working days to fill student transcript requests \r\nTotal number of student complaints received \r\nTotal number of schools authorized by NPEC \r\nTotal number of student transcript requests \r\nPercentage of schools authorized by NPEC that grant degrees \r\nTotal number of SARA authorized schools \r\nTotal number of adverse actions taken against institutions \r\nAverage payout for Tuition Guaranty Trust Fund claims \r\nNumber of in-state students taking courses under SARA \r\nNumber of out-of-state students taking courses under SARA \r\nPercentage of programs denied due to not meeting minimum standards on annual review \r\n \r\nFY 2018 Actual \r\n \r\nFY 2019 Actual \r\n \r\nFY 2020 Actual \r\n \r\nFY 2021 Actual \r\n \r\n65.00% 58 7 13 \r\n291 531 54.00% \r\n70 55 $2,667.00 65,365 50,639 N/A \r\n \r\n66.00% 59 7 24 \r\n291 714 49.00% \r\n74 46 $8,356.00 67,439 47,785 N/A \r\n \r\n88.00% 62 4.4 75 \r\n312 708 47.00% \r\n78 24 $5,522.00 73,264 43,762 0.4% \r\n \r\n95.00% 64 2.6 55 \r\n337 787 43.00% \r\n84 31 $5,390.00 N/A N/A 1.0% \r\n \r\n111 \r\n \r\n Program Performance Measures: \r\nTeachers Retirement System \r\nLocal/Floor COLA \r\nNumber of individuals receiving floor and cost of living adjustments (COLAs) \r\nPercentage of on-time payments made to retirees \r\nAverage monthly state-funded payment amount per recipient \r\nSystem Administration (TRS) \r\nNumber of retirees and beneficiaries receiving benefits \r\nTotal benefits payments made (in millions) \r\nNew retiree on-time processing rate \r\nPercentage of accurate responses in processing member service requests \r\nNumber of findings in annual financial audit \r\nAgency turnover rate (excluding Division of Investments) \r\n \r\nFY 2018 Actual \r\n \r\nFY 2019 Actual \r\n \r\nFY 2020 Actual \r\n \r\nFY 2021 Actual \r\n \r\n19 100% $901 \r\n \r\n16 100% $885 \r\n \r\n13 100% $972 \r\n \r\n10 100% $1,014 \r\n \r\n127,223 $4,700.00 \r\n97.5% 99.00% \r\n0 5.0% \r\n \r\n131,802 $4,950.00 \r\n98.1% 99.00% \r\n0 5.0% \r\n \r\n135,649 $5,192.00 \r\n98.9% 96.00% \r\n0 8.0% \r\n \r\n139,813 $5,434.00 \r\n99.0% 98.74% \r\n0 8.0% \r\n \r\n112 \r\n \r\n Program Performance Measures: \r\nTechnical College System of Georgia \r\nAdult Education \r\nNumber of students served \r\nPercentage of Georgians without a high school credential that were served by TCSG Adult Education programs Number of enrollees in Adult Basic Education \r\nNumber of enrollees in Adult Secondary Education \r\nNumber of enrollees in Corrections Education (subset) \r\nNumber of enrollees in English Literacy and Civics \r\nNumber of students who completed one or more levels in Adult Basic Education \r\nNumber of students who completed one or more levels in Adult Secondary Education Number of students who completed one or more levels in Corrections Education (subset) Number of students who completed more than one level in English Literacy and Civics Hours of professional development courses taken by adult education faculty, administration, and staff members Hours of professional development per adult education faculty, administration, or staff member Number of High School Equivalency (HSE) test takers who took all the required tests HSE passage rate \r\nDuplicate HSE transcripts and diplomas issued \r\nPercentage of HSE earners who attended a TCSG adult education program and then entered postsecondary education or a training program within one year of receiving diploma \r\nDepartmental Administration (TCSG) \r\nReturn on investment as measured by the economic impact of: Increase in annual earnings of Tech Ed graduates; Increase in annual earnings of GED graduates; Federal and other funds generated by technical colleges; estimated earnings from jobs created and saved by Quick Start (in millions) Number of requests for new reports submitted to the data center \r\nState funds per square foot \r\n \r\nFY 2018 Actual \r\n41,041 3.60% 26,760 3,247 3,908 11,034 13,935 1,856 2,176 6,266 39,606 \r\n28 14,062 75.40% 27,115 18.20% \r\n$947.00 \r\n96 $24.37 \r\n \r\nFY 2019 Actual \r\n37,980 3.50% 25,163 2,237 3,285 10,580 13,077 1,443 1,866 6,087 32,559 \r\n24 13,828 73.20% 28,710 17.42% \r\n$1,158.00 \r\n82 $26.46 \r\n \r\nFY 2020 Actual \r\n32,205 3.00% 22,051 \r\n164 2,733 9,990 7,834 \r\n84 856 4,316 20,176 \r\n18 9,366 66.90% 27,075 9.59% \r\n$1,042.00 \r\n88 $24.47 \r\n \r\nFY 2021 Actual \r\n18,941 1.80% 13,959 \r\n163 929 4,819 5,340 114 379 2,297 16,137 \r\n21 8,668 68.20% 29,570 18.48% \r\n$955.00 \r\n108 $21.86 \r\n \r\nEconomic Development and Customized Services \r\nNumber of unique companies served through customized business and industry training at technical colleges \r\nTotal number of training hours provided through customized training contracts by technical colleges \r\nTotal number of continuing education hours provided by technical colleges \r\n \r\n2,556 1,757,826 \r\n884,379 \r\n \r\n2,400 2,825,250 \r\n532,865 \r\n \r\n2,079 3,649,007 \r\n462,630 \r\n \r\n2,248 4,437,357 \r\n465,891 \r\n \r\n113 \r\n \r\n Program Performance Measures: \r\nGovernor's Office of Workforce Development \r\nNumber of individuals served \r\nPercentage of participants during the second quarter after exit that are employed - Adult, Dislocated Worker and Youth Percentage of participants during the fourth quarter after exit that are employed Adult, Dislocated Worker and Youth Median earnings of participants during the second quarter after exit from the program - Adult and Dislocated Worker Percentage of those participants enrolled in an education or training program who attain a credential - Adult, Dislocated Worker and Youth Number of Worker Adjustment and Retraining Notification Act (WARN) received \r\nNumber of companies assisted through layoff aversion services \r\nNumber of companies assisted through the Rapid Response business downsizing assistance \r\n \r\nFY 2018 Actual \r\n20,644 81.50% 82.10% $6,314.00 73.30% \r\n69 5 \r\n59 \r\n \r\nFY 2019 Actual \r\n21,267 82.30% 81.20% $8,068.00 68.50% \r\n86 3 \r\n103 \r\n \r\nFY 2020 Actual \r\n19,514 86.70% 83.60% $6,906.00 73.30% \r\n461 2 \r\n383 \r\n \r\nFY 2021 Actual \r\n19,242 81.20% 80.50% $7,695.00 75.80% \r\n137 0 \r\n395 \r\n \r\nQuick Start \r\nNumber of Quick Start projects delivered \r\nNumber of jobs created in Georgia with the assistance of Quick Start \r\nNumber of individuals successfully trained by Quick Start \r\nNumber of completed training-related materials produced \r\nAverage number of jobs created per project \r\nAverage support cost per project \r\nNumber of meetings and presentations to prospect companies and representatives Number of informational marketing/communications materials developed and distributed \r\n \r\n79 4,790 32,212 3,164 \r\n138 $36,827.52 \r\n89 31,125 \r\n \r\n64 3,190 25,843 2,991 \r\n90 $37,084.00 \r\n62 28,500 \r\n \r\n60 3,584 18,511 2,755 \r\n77 $44,948.00 \r\n65 25,780 \r\n \r\n46 3,158 32,450 2,600 \r\n69 $52,357.00 \r\n60 21,000 \r\n \r\nTechnical Education \r\nTwo-year graduation rate of students who are enrolled in an award program with 12 hours and at least one vocational course in their enrollment history Technical education retention rate \r\nTotal enrollment in credit programs \r\nPercentage of total credit hours in occupational programs \r\nNumber of students that graduated in HOPE Career Grant programs \r\nPercentage of total credit hours that are associated with dual enrollment programs \r\n \r\n74.90% 68.10% 137,208 64.50% 25,307 13.50% \r\n \r\n75.40% 70.80% 140,840 63.40% 31,934 16.20% \r\n \r\n76.40% 71.50% 143,750 64.27% 29,491 17.78% \r\n \r\n74.00% 68.00% 133,144 66.00% 33,954 13.98% \r\n \r\n114 \r\n \r\n Program Performance Measures: \r\nState funds per credit hour \r\nPercentage of student enrollment over the age of 25 \r\nPercentage of dual enrollment students with over 15 credit hours who obtain a credential \r\n \r\nFY 2018 Actual \r\n$170.22 \r\n35.69% \r\n30.20% \r\n \r\nFY 2019 Actual \r\n$179.58 \r\n34.24% \r\n32.50% \r\n \r\nFY 2020 Actual \r\n$163.43 \r\n32.70% \r\n36.60% \r\n \r\nFY 2021 Actual \r\n$167.24 \r\n35.80% \r\n45.30% \r\n \r\n115 \r\n \r\n Program Performance Measures: \r\nDepartment of Transportation \r\nCapital Construction Projects \r\nPercentage of construction funds authorized on schedule per the approved State Transportation Improvement Program as initially approved (Target: 80%) Note:The result does not include contract extensions or modifications Percentage of projects completed on budget (Target: 90%) \r\n \r\nFY 2018 Actual \r\n75.00% 91.20% \r\n \r\nMetro Atlanta highway morning peak hour speeds (6 a.m. to 10 a.m.) on selected Key Performance Indicator corridors (Target: 40 mph) \r\nPercentage of projects constructed on schedule (Target: 80%) Note: The result includes only projects constructed on original contract time and excludes revised time \r\n \r\n35.35 61.05% \r\n \r\nCapital Maintenance Projects \r\nPercentage of interstate miles meeting GDOT maintenance standards (90% goal) \r\n \r\n82.00% \r\n \r\nPercentage of state-owned non-interstate road miles meeting GDOT maintenance standards (90% goal) \r\nPercentage of state-owned bridges meeting GDOT maintenance standards (85% goal) \r\n \r\n81.30% 87.00% \r\n \r\nNumber of centerline miles of asphalt and concrete resurfacing completed on state routes annually (based on 1,800 centerline miles) \r\n \r\n811.75 \r\n \r\nFY 2019 Actual \r\n69.00% 93.00% \r\n53.00 57.00% \r\n97.00% 98.00% 91.00% \r\n755 \r\n \r\nFY 2020 Actual \r\n82.00% 90.00% \r\n59.00 65.00% \r\n99.70% 98.11% 94.40% \r\n889 \r\n \r\nFY 2021 Actual \r\n77.00% 95.00% \r\n64.23 72.00% \r\n91.80% 99.10% 99.70% \r\n942 \r\n \r\nProgram Delivery Administration \r\nPercentage of Right of Way (ROW) authorized on schedule per the approved State Transportation Improvement Plan (STIP) as initially approved \r\nPercentage of construction funds authorized on schedule per the approved STIP as initially approved \r\nRatio of the Engineer's Estimate (official estimate) to the award amount \r\n \r\n53.00% 75.00% 105.72% \r\n \r\n58.00% 69.00% 100.60% \r\n \r\n51.00% 82.00% 103.17% \r\n \r\n60.00% 77.00% 102.33% \r\n \r\nData Collection, Compliance, and Reporting \r\nPercentage of miles in the public road system inventoried (includes all roads) \r\nPercentage of reports filed on time that assist in establishing Georgia's federal funding level (Target: 100%) Number of county maps produced annually (Target: 40) \r\nDepartmental Administration (DOT) \r\nNumber of internal audit findings \r\nNumber of state audit findings. Note: Findings are totaled by Calendar Year \r\nPercentage of those DBE applications that actually received certification, as compared to the total number of DBE certifications applied for \r\nIntermodal \r\nPercentage of airports meeting state licensing requirements (Target: 95%) \r\nPercentage of airports with instrument approaches (Target: 95%) \r\n \r\n21.83% 100.00% \r\n47 \r\n \r\n21.00% 100.00% \r\n50 \r\n \r\n35.96% 100.00% \r\n53 \r\n \r\n36.28% 100.00% \r\n55 \r\n \r\n79 7 \r\n90.00% \r\n \r\n52 7 \r\n73.00% \r\n \r\n83 0 \r\n85.00% \r\n \r\n12 0 \r\n61.00% \r\n \r\n89.00% 88.00% \r\n \r\n86.00% 89.00% \r\n \r\n86.00% 89.00% \r\n \r\n85.00% 89.00% \r\n \r\n116 \r\n \r\n Program Performance Measures: \r\nPercentage of airports with runway lengths meeting system plan development goals (Target: 95%) Number of transit contracts provided to sub recipients \r\nPercentage of counties covered by transit contracts \r\nNumber of days occurring between the receipt of Federal Transit Authority funds and the execution of Local Transit contracts \r\nNumber of track miles rehabilitated \r\nPercentage of state appropriated funds used to leverage federal matching dollars for airport maintenance and improvement projects Value of state funded grant awards for airport maintenance and improvement projects \r\n \r\nFY 2018 Actual \r\n87.00% \r\n115 \r\n \r\nFY 2019 Actual \r\n86.00% \r\n125 \r\n \r\nFY 2020 Actual \r\n86.00% \r\n205 \r\n \r\nFY 2021 Actual \r\n86.00% \r\n115 \r\n \r\n77.00% \r\n \r\n77.00% \r\n \r\n77.00% \r\n \r\n79.00% \r\n \r\n90 \r\n \r\n30 \r\n \r\n73 \r\n \r\n45 \r\n \r\n13.40 \r\n \r\n6.95 \r\n \r\n66.76 \r\n \r\n260.00 \r\n \r\n18.40% \r\n \r\n41.00% \r\n \r\n53.00% \r\n \r\n23.00%* \r\n \r\n$14,071,419 $11,172,927.00 $13,693,402.00 $11,154,413.00 \r\n \r\nLocal Maintenance and Improvement Grants \r\nNumber of projects funded \r\nPercentage of authorized funds expended \r\nPercent of available TE funds authorized in the year with a target of 90% \r\nNumber of LAP certifications each year \r\n \r\n556 97.90% 100.00% \r\n6 \r\n \r\n560 98.00% 100.00% \r\n25 \r\n \r\n564 98.63% 100.00% \r\n26 \r\n \r\n552 96.00% 100.00% \r\n24 \r\n \r\nLocal Road Assistance Administration \r\nPercentage of off-system projects in the Statewide Transportation Improvement Program authorized to construction in the year programmed \r\nPercentage of local let road and bridge construction projects completed on schedule \r\n \r\n86.49% 75.00% \r\n \r\nAmount of funds allocated for the Local Maintenance and Improvement Grants (LMIG) program \r\n \r\n$179,885,000 \r\n \r\n85.00% \r\n \r\n84.31% \r\n \r\n92.47% \r\n \r\n72.00% \r\n \r\n81.25% \r\n \r\n44.00% \r\n \r\n$172,050,000 $187,586,631 $163,920,900 \r\n \r\nPlanning \r\nNumber of fatalities (per calendar year). Note: Calendar year 2020 data provided under FY 2020 \r\nCongestion costs (per auto commuter per calendar year) (Source: 2021 Urban Mobility Report (UMR)) Note: provided data for CY 2019 and 2020. CY 2021 unavailable Metro Atlanta highway evening peak hour speeds (3 p.m. to 7 p.m.) on selected Key Performance Indicator corridors (Target: 40 mph) \r\nNumber of participants enrolled in Georgia Commute Options from the database. (Note: This is reported by Calendar Year) \r\nThe number of phases (PE, ROW, CONST) programmed in the STIP/TIP within the Freight Network \r\nThe number of PE phases programmed in the STIP/TIP within the Freight Network \r\nThe number of ROW phases programmed in the STIP/TIP within the Freight Network \r\nThe number of CST phases programmed in the STIP/TIP within the Freight Network \r\n \r\n1,515 N/A 32.0 \r\n77,879 32 13 8 11 \r\n \r\n1,502 $1,775 \r\n49.0 28,253 \r\n88 49 \r\n9 30 \r\n \r\n1,702 $869 59.0 24,078 \r\n201 70 20 \r\n111 \r\n \r\nN/A N/A 55.5 26,221 159 \r\n41 10 108 \r\n \r\n117 \r\n \r\n Program Performance Measures: Routine Maintenance \r\nPercentage of interstates meeting maintenance standards (Target: 90%) \r\nPercentage of state-owned non-interstate roads meeting maintenance standards (Target: 90%) Number of bridge inspections each year \r\nPercentage of state-owned bridges meeting GDOT maintenance standards (85% goal) Miles of pavement inspected each year \r\nTraffic Management and Control \r\nNumber of fatalities (per calendar year) \r\nNumber of Highway Emergency Response Operator (HERO) motor assists and Coordinated Highway Assistance and Maintenance Program (CHAMP) assists Average Highway Emergency Response Operator (HERO) response time (in minutes) Travel time index-morning commute in general purpose lanes \r\nTime travel index-evening commute in general purpose lanes \r\nMorning Average Travel Time Index (Managed Lanes) \r\nEvening Average Travel Time Index (Managed Lanes) \r\n \r\nFY 2018 Actual \r\n82.00% \r\n81.30% \r\n8,888 \r\n87.00% \r\n18,889 \r\n \r\nFY 2019 Actual \r\n97.00% 98.00% \r\n8,414 91.00% 17,913 \r\n \r\nFY 2020 Actual \r\n99.70% 98.11% \r\n9,005 94.40% 17,913 \r\n \r\nFY 2021 Actual \r\n91.80% 99.10% \r\n8,847 99.70% 17,871 \r\n \r\n1,528 111,600 \r\n12.00 1.40 1.52 1.14 1.07 \r\n \r\n1,502 143,590 \r\n10.25 1.30 1.40 0.79 0.79 \r\n \r\n1,702 277,143 \r\n11.00 1.20 1.30 0.85 0.85 \r\n \r\nN/A 323,481 \r\n12.00 0.98 1.17 0.89 0.91 \r\n \r\n118 \r\n \r\n Program Performance Measures: \r\nDepartment of Transportation: Attached Agencies \r\nPayments to State Road and Tollway Authority \r\nPercentage of Guaranteed Revenue Bonds, Reimbursement Revenue Bonds, or Grant Anticipation Revenue Bonds payment schedules reviewed prior to the 1st monthly payment (Target: 100%) Number of Guaranteed Revenue Bonds, Reimbursement Revenue Bonds, or Grant Anticipation Revenue Bonds Bond payments made to State Road and Tollway Authority Percentage of Guaranteed Revenue Bonds, Reimbursement Revenue Bonds, or Grant Anticipation Revenue Bonds payments made in accordance with the agreed upon payment schedule (Target: 100%) Percentage of funds allocated to the Georgia Transportation Infrastructure Bank program for qualified applications of Tier 1 and Tier 2 counties \r\n \r\nFY 2018 Actual \r\n100.00% 2 \r\n100.00% 23.50% \r\n \r\nFY 2019 Actual \r\n100.00% 2 \r\n100.00% 0.00% \r\n \r\nFY 2020 Actual \r\n100.00% 2 \r\n100.00% 19.6% \r\n \r\nFY 2021 Actual \r\n100.00% 2 \r\n100.00% 16.04% \r\n \r\n119 \r\n \r\n Program Performance Measures: \r\nDepartment of Veterans Service \r\nDepartmental Administration (DVS) \r\nNumber of payments processed \r\nPercentage of payments processed electronically \r\nAverage number of days to process payments \r\nNumber of audit findings \r\nAgency turnover rate \r\n \r\nFY 2018 Actual \r\n \r\nFY 2019 Actual \r\n \r\nFY 2020 Actual \r\n \r\nFY 2021 Actual \r\n \r\n2,120 67.00% \r\n0 0 19.00% \r\n \r\n2,222 68.00% \r\n1 0 21.00% \r\n \r\n1,917 59.18% \r\n1 0 20.00% \r\n \r\n1,566 57.34% \r\n1 0 13.00% \r\n \r\nGeorgia Veterans Memorial Cemetery \r\nTotal interments at State Veterans Cemeteries Total interments per year State maintenance cost per interment State cost per interment Percentage of graves marked timely (Veterans Affairs standard: 95% in 60 days or less \r\nGeorgia War Veterans Nursing Homes \r\nAverage daily census - Augusta Percentage of funded beds filled - Augusta Percentage of Patients Receiving Aid \u0026 Attendance - Augusta Cost per veteran patient day - Augusta Number of Deficiencies during state Licensure Inspection - Augusta Number of VA criteria met (out 0f 66) - Augusta Number of patients that rated the home good or excellent on a scale of 1 to 5 Augusta Average daily census - Milledgeville Percentage of funded beds filled - Milledgeville Percentage of Patients Receiving Aid \u0026 Attendance - Milledgeville Cost per veteran patient day - Milledgeville Number of Deficiencies during state Licensure Inspection - Milledgeville \r\n \r\n4,665 442 \r\n$150 $1,585 100.90% \r\n \r\n4,665 578 \r\n$215 $1,211 100.96% \r\n \r\n149 81.00% 23.00% $223.00 \r\n0 66 \r\n5 241 96.27% 36.91% $214.46 \r\n0 \r\n \r\n146 80.00% 17.00% $225.00 \r\n0 66 \r\n5 232 98.72% 48.00% $219.73 \r\n0 \r\n \r\n5,113 634 \r\n$139 $1,121 \r\nN/A \r\n \r\n6,319 616 \r\n$162 $1,211 100.00% \r\n \r\n141 77.00% 14.00% $230.48 \r\n0 66 \r\n5 221 94.04% 39.30% $231.48 \r\n0 \r\n \r\n149 80.00% 14.00% $316.22 \r\n0 66 \r\n5 217 94.85% 32.53% $316.22 \r\n0 \r\n \r\n120 \r\n \r\n Program Performance Measures: \r\nNumber of VA criteria met (out of 66) - Milledgeville \r\nNumber of patients that rated the home good or excellent on a scale of 1 to 5 Milledgeville \r\nVeterans Benefits \r\nNumber of veterans in Georgia (per calendar year) \r\nTotal veterans compensation and pension dollars into Georgia (in Billions per calendar year) Veterans compensation and pension dollars per Georgia veteran (per calendar year) Number of schools and training establishments approved through the State Approving Agency Number of veterans per Veterans Field Service Office \r\nNumber of appeals hearings (per calendar year) \r\nNumber of Veterans Field Service Offices \r\n \r\nFY 2018 Actual \r\n66 \r\n4 \r\n \r\nFY 2019 Actual \r\n66 \r\n4 \r\n \r\nFY 2020 Actual \r\n62 \r\n4 \r\n \r\nFY 2021 Actual \r\n65 \r\n4.13 \r\n \r\n697,127 $3,636.00 $5,216.00 \r\n1,736 13,406 \r\n1,697 52 \r\n \r\n694,168 $3,638.00 $5,241.00 \r\n1,746 13,349 \r\n2,622 52 \r\n \r\n914,269 $4,383.00 $6,314.00 \r\n1,767 17,582 \r\n2,370 52 \r\n \r\n689,274 $4,383,902 $7,183,667 \r\n1,783 10,857 \r\n3,126 50 \r\n \r\n121 \r\n \r\n Program Performance Measures: \r\nState Board of Workers' Compensation \r\nAdminister the Workers' Compensation Laws \r\nNumber of mediations held Percentage of Mediations that resulted in Settlement Number of Trial Hearings Percentage of cases disposed of within 60 days of hearing date Percentage o settlements resolved within 10 days of notice Number of Claims Received Number of Appealled Hearings Number of enforcement compliance inspections to Georgia employers Percentage of businesses investigated who were found in non-compliance Number of investigations of Fraud Number of Fraud Prosecutions \r\nBoard Administration (SBWC) \r\nNumber of Payments Processed Number of Audit Findings Employee Turnover Rate Average number of days to make a payment Percentage of payments made electronically \r\n \r\nFY 2018 Actual \r\n \r\nFY 2019 Actual \r\n \r\nFY 2020 Actual \r\n \r\nFY 2021 Actual \r\n \r\n1,849 82.00% \r\n425 98.00% 84.82% 28,367 \r\n153 3,627 11.20% \r\n160 31 \r\n \r\n2,002 82.00% \r\n410 94.00% 92.66% 80,841 \r\n182 4,734 10.60% \r\n139 22 \r\n \r\n1,913 83.00% \r\n326 94.00% 93.62% 101,692 \r\n195 2,663 14.34% \r\n69 11 \r\n \r\n2,086 81.00% \r\n347 95.00% 95.01% 125,459 \r\n212 1,555 13.57% \r\n53 13 \r\n \r\n1,663 0 \r\n10.08% 3 to 5 87% \r\n \r\n1,521 0 \r\n10.00% 3 to 5 94% \r\n \r\n2,006 0 \r\n7.69% 3 to 5 \r\n95% \r\n \r\n1,902 0 \r\n10.43% 2 \r\n95% \r\n \r\n122 \r\n \r\n Program Performance Measures: \r\nGeorgia General Obligation Debt Sinking Fund \r\nGO Bonds Issued \r\nAvailable Appropriations (Current Year and Prior Year Carryover) \r\nAnnual debt service expenditures (state funds only) \r\nRatio of annual debt service to prior year's treasury receipts \r\nPercentage of debt service payments made in a timely manner \r\nAnnual refunding savings (Current Year Savings only) \r\nGO Bonds New \r\nNumber of new bond projects authorized \r\nPrincipal amount of new bonds authorized \r\n \r\nFY 2018 Actual \r\n \r\nFY 2019 Actual \r\n \r\nFY 2020 Actual \r\n \r\nFY 2021 Actual \r\n \r\n$1,351,349,241 $1,370,651,635 1,298,809,104 $1,410,260,460 \r\n \r\n$1,248,180,214 $1,215,024,567 1,231,110,425 $1,151,680,240 \r\n \r\n5.1% 100% \r\n \r\n4.8% 100% \r\n \r\n4.6% 100% \r\n \r\n4.4% 100% \r\n \r\n$1,348,767 \r\n \r\n$0 \r\n \r\n$960,000 \r\n \r\n$0 \r\n \r\n107 \r\n \r\n119 \r\n \r\n126 \r\n \r\n115 \r\n \r\n$1,166,215,000 $1,184,060,000 $1,095,915,000 $1,129,230,000 \r\n \r\n123 \r\n \r\n Governor's O ce of \r\nPLANNING AND BUDGET \r\nTHE STA TE OF GEORGI A \r\n2 CAPITOL SQUARE SW | ATLANTA, GA 30334 | 404.656.3820 | OPB.GEORGIA.GOV \r\n \r\n "},{"id":"dlg_ggpd_y-ga-bg620-b-ps1-bp47-b2022-belec-p-btext","title":"FY 2022 performance measure report","collection_id":"dlg_ggpd","collection_title":"Georgia Government Publications","dcterms_contributor":["Georgia. Office of Planning and Budget, issuing body."],"dcterms_spatial":["United States, Georgia, 32.75042, -83.50018"],"dcterms_creator":["Georgia. Governor's Office of Planning and Budget"],"dc_date":["2022"],"dcterms_description":["Performance measure report."],"dc_format":["application/pdf"],"dcterms_identifier":null,"dcterms_language":["eng"],"dcterms_publisher":["Atlanta, Ga. : Georgia. Governor's Office of Planning and Budget"],"dc_relation":null,"dc_right":["http://rightsstatements.org/vocab/InC/1.0/"],"dcterms_is_part_of":null,"dcterms_subject":["Government productivity--Georgia--Evaluation--Statistics--Periodicals","State governments--Georgia--Evaluation--Statistics--Periodicals"],"dcterms_title":["FY 2022 performance measure report"],"dcterms_type":["Text"],"dcterms_provenance":["University of Georgia. Map and Government Information Library"],"edm_is_shown_by":["https://dlg.galileo.usg.edu/do:dlg_ggpd_y-ga-bg620-b-ps1-bp47-b2022-belec-p-btext"],"edm_is_shown_at":["https://dlg.galileo.usg.edu/id:dlg_ggpd_y-ga-bg620-b-ps1-bp47-b2022-belec-p-btext"],"dcterms_temporal":null,"dcterms_rights_holder":null,"dcterms_bibliographic_citation":null,"dlg_local_right":null,"dcterms_medium":["state government records","official reports"],"dcterms_extent":null,"dlg_subject_personal":null,"iiif_manifest_url_ss":null,"dcterms_subject_fast":null,"fulltext":"PERFORMANCEMEASURES REPORT \nFiscalYear2022 \nGOVERNOR'SOFFICEOFPLANNING AND BUDGET \n \n Table of Contents \nIntroduction ........................................................................................................................................ 1 Court of Appeals ................................................................................................................................... 2 Supreme Court ......................................................................................................................................... 3 State Accounting Office ...................................................................................................................... 4 Department of Administrative Services ..............................................................................................5 Department of Agriculture .................................................................................................................10 Department of Banking and Finance .................................................................................................12 Department of Behavioral Health and Developmental Disabilities ...................................................13 Department of Community Affairs ....................................................................................................18 Department of Community Health ....................................................................................................22 Department of Corrections ................................................................................................................28 Department of Community Supervision .............................................................................................31 Department of Defense .....................................................................................................................34 Department of Driver Services ...........................................................................................................36 Bright from the Start: Georgia Department of Early Care and Learning ............................................38 Department of Economic Development ............................................................................................ 40 Department of Education ...................................................................................................................42 Employees' Retirement System of Georgia ........................................................................................50 State Forestry Commission ................................................................................................................51 Office of the Governor .......................................................................................................................52 Department of Human Services .........................................................................................................54 Commissioner of Insurance ................................................................................................................62 Georgia Bureau of Investigation .........................................................................................................64 Department of Juvenile Justice ..........................................................................................................67 Department of Labor..........................................................................................................................69 Department of Law ............................................................................................................................70 Department of Natural Resources .....................................................................................................71 State Board of Pardons and Paroles ...................................................................................................74 State Properties Commission ..............................................................................................................76 Georgia Public Defender Council ........................................................................................................77 Department of Public Health ..............................................................................................................78 Department of Public Safety ..............................................................................................................83 Public Service Commission ................................................................................................................. 87 Board of Regents of the University System of Georgia .....................................................................88 Department of Revenue .................................................................................................................... 96 Secretary of State .............................................................................................................................100 Georgia Student Finance Commission ..............................................................................................105 Teachers Retirement System .......................................................................................................... 111 Technical College System of Georgia .............................................................................................. 112 Department of Transportation ........................................................................................................ 115 Department of Veterans Service ..................................................................................................... 119 State Board of Workers' Compensation .......................................................................................... 121 General Obligation Debt Sinking Fund .............................................................................................. 122 \n \n FY 2022 Performance Measure Report \nThe Office of Planning and Budget publishes performance annually. For the FY 2022 budget cycle, agencies reported actual program performance data for FY 2017 through FY 2020 for workload, efficiency, and outcome measures. Measuring performance in these three areas helps state decision makers and agency stakeholders understand how well programs are operating and whether they are achieving their intended outcomes. Measures in this report are organized by both agency and program. \nThe statistics in this report are included as they were entered by the agency or in consultation with the agency. As such, any questions regarding a specific performance measure should be directed to the respective agency. \n1 \n \n Program Performance Measures: \nCourt of Appeals \nCourt of Appeals \nAppellate Filings \nCases Disposed \nRevenue from Appellate Court Fees \nAverage caseload per judge for cases filed \nAverage caseload per judge for cases disposed \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \nFY 2020 Actual \n \n3,017 3,067 $413,647.22 \n201 204 \n \n3,038 3,179 $394,829.85 \n203 212 \n \n3,428 3,255 $476,254.52 \n229 217 \n \n2,876 3,141 $369,380.18 \n192 209 \n \n2 \n \n Program Performance Measures: \nSupreme Court \nSupreme Court of Georgia \nAppellate filings \nRevenue from Appellate Court fees \nAverage Caseload per Justice for cases filed \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \nFY 2020 Actual \n \n2,002 $205,145.62 \n2,002 \n \n1,598 $169,687.20 \n1,598 \n \n1,628 $157,473.92 \n1,628 \n \n1,655 $164,136.49 \n1,655 \n \n3 \n \n Program Performance Measures: \nState Accounting Office \nFinancial Systems \nCustomers/users supported by Human Capital Management (HCM) \nCustomers supported by Financials \nCustomer support tickets generated \nCustomer support tickets closed \nFinancial issues responded to, diagnosed, and resolved within Service Level Agreement parameters Human Capital Management issues responded to, diagnosed, and resolved within Service Level Agreement parameters \nShared Services \nAgencies participating in Payroll Shared Services Center (PSSC) \nEmployees paid through Payroll Shared Services Center (PSSC) \nAgencies participating in Concur \nTravel reimbursements processed \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \nFY 2020 Actual \n \n79,976 71,499 56,337 56,221 99.9% 97.9% \n \n82,462 75,701 51,014 50,552 99.0% 99.0% \n \n81,635 80,619 66,097 65,933 98.0% 98.0% \n \n79,653 85,600 52,284 52,163 95.7% 94.6% \n \n14 5,762 \n61 125,833 \n \n16 7,168 \n63 137,879 \n \n17 9,369 \n63 144,020 \n \n20 10,654 \n64 102,690 \n \nStatewide Accounting and Reporting \nDays from prior fiscal year end to publish the Comprehensive Annual Financial Report (CAFR) \nDays from prior fiscal year end to publish the Budgetary Compliance Report (BCR) \nSubmit Annual Schedule of Expenditures of Federal Awards within 60 days of Comprehensive Annual Financial Report (1=Meet; 2=Did Not Meet) \n \n183 \n \n181 \n \n202 \n \n183 \n \n137 \n \n144 \n \n125 \n \n150 \n \n1 \n \n1 \n \n1 \n \n1 \n \n4 \n \n Program Performance Measures: \nState Accounting Office: Attached Agencies \n \nFY 2017 Actual \n \nGeorgia Government Transparency and Campaign Finance Commission \n \nNumber of existing cases on July 1 \n \n263 \n \nNumber of complaints received \n \n38 \n \nNumber of action initiated by Commission staff \n \n159 \n \nNumber of cases resolved under 2 years old \n \n23 \n \nNumber of cases resolved older than 2 years \n \n59 \n \nFY 2018 Actual \n378 85 49 74 20 \n \nFY 2019 Actual \n380 56 48 56 6 \n \nFY 2020 Actual \n187 65 19 \n147 130 \n \nGeorgia State Board of Accountancy \nIndividual CPA renewals processed \nCPA firm renewals processed \n \n194 \n \n19,773 \n \n496 \n \n1,422 \n \n278 \n \n20,665 \n \n443 \n \n1,713 \n \n5 \n \n Program Performance Measures: \nDepartment of Administrative Services \nCertificate of Need Appeal Panel \nNumber of Certificate of Need appeals filed \nNumber of Certificate of Need hearings held \nNumber of Certificate of Need appeals held resulting in a reversed decision \nAmount of filing fees collected \nNumber of filing appellant parties \nAverage number of hours spent per appeal \nAverage number of days to issue a decision on a CON appeal \nDepartmental Administration (DOAS) \nNumber of enterprise-wide contract award protests \nNumber of training opportunities offered to employees \nPercentage of employees successfully completing training/professional development Number of service center tickets \nPercent of successfully resolved tickets \nNumber of audit findings \nAgency turnover rate \nNumber of payments processed \nPercentage of payments processed electronically \nFleet Management \nNumber of active vehicles in the State's fleet (excluding Community Service Boards) Proportion of active state vehicles enrolled in the motor vehicle maintenance program Number of safety trainings completed following \"Report My Driving\" calls from constituents Average preventative maintenance costs for participating vehicles \nNumber of active state vehicles enrolled in the motor vehicle maintenance program \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \nFY 2020 Actual \n \n7 \n \n4 \n \n17 \n \n21 \n \n5 \n \n3 \n \n10 \n \n3 \n \nN/A \n \nN/A \n \nN/A \n \n0 \n \nN/A \n \nN/A \n \nN/A \n \n31,500 \n \nN/A \n \nN/A \n \nN/A \n \n21 \n \nN/A \n \nN/A \n \nN/A \n \n12.86 \n \nN/A \n \nN/A \n \nN/A \n \n207.66 \n \n63 55 32.00% 31,191 100.00% N/A 22.90% 4,928 98.00% \n \n84 31 100.00% 31,408 100.00% N/A 19.00% 5,467 94.00% \n \n61 4,035 100.00% 70,757 100.00% \n0 19.10% \n5,679 90.42% \n \n49 1,890 100.00% 33,839 100.00% \nN/A 9.10% 5,380 89.70% \n \n17,997 81.95% \n254 $241.00 \n14,749 \n \n18,866 96.42% \n307 $242.00 \n19,880 \n \n18,503 98.79% \n652 $243.00 \n18,730 \n \n18,538 97.76% \n436 $252.00 \n18,212 \n \n6 \n \n Program Performance Measures: Human Resources Administration \nNumber of active benefit-eligible executive branch state employees in the Enterprise Resource Planning system Proportion of eligible state employees enrolled in an employee-paid Flexible Benefit offering Proportion of positive evaluations for customer service on Flexible Benefit offerings Employee customers' overall satisfaction with the Benefits Operations Center \nEmployees or candidates identified for risk based on results of the Drug Testing program Number of applications submitted to job requisitions of Careers.ga.gov \nNumber of jobs posted on Careers.ga.gov \nNumber of state agencies and entities using Careers Site for job vacancy posting and applicant tracking \n \nFY 2017 Actual \n60,707 89.50% 97.00% 88.00% \n272 744,287 \n13,991 58 \n \nFY 2018 Actual \n49,645 88.20% 95.40% 95.40% \n67 553,373 \n8,263 76 \n \nFY 2019 Actual \n48,701 88.70% 90.50% 90.50% \n285 568,547 \n9,890 86 \n \nFY 2020 Actual \n46,510 88.32% 86.75% 86.75% \n270 426,515 \n9,680 84 \n \nRisk Management \nNumber of claims accepted for review under the Workers Compensation, Liability, and Property programs Percent of cases settled without litigation \nNumber of unemployment claims filed \nNumber of claims accepted for review under the Cyber Insurance program \nState Purchasing \nAmount of state entity spend through the Purchasing Card program \nProportion of state entity Chief Procurement Officers that are certified purchasers Estimated amount of cost savings/avoidance from recently completed new or renewal Statewide contracts Number of agencies using the Team Georgia Marketplace application for their procurement processes Number of statewide contracts \nNumber of training participants for the state purchasing program \nPercentage of agency contracts completed within six months \n \n7,967 N/A \n2,512 N/A \n \n8,546 99.50% \n2,429 3 \n \n13,519 75.00% \n2,375 4 \n \n11,318 80.00% \n7,333 4 \n \n$163,200,000 $100,500,000 \n \n94.86% \n \n89.86% \n \n$7,851,761 \n \n$21,280,920 \n \n66 \n \n56 \n \n73 \n \n67 \n \n12,142 \n \n9,335 \n \n74.00% \n \n84.20% \n \n$76,824,550 91.30% \n$24,903,955 58 70 \n7,005 36.00% \n \n$65,100,000 90% \n$8,677,500 58 77 \n5,941 42.00% \n \nSurplus Property \nAmount of sales in the State Surplus Property program \nProportion of State Surplus Property transactions that are redistributed \nAmount of funds returned to state entities from sales in the State Surplus Property program \n \n$5,573,822 6.22% \n$3,308,657 \n \n$7,707,962 4.80% \n$6,086,627 \n \n$4,113,245 8.69% \n$2,909,801 \n \n$4,251,972 7.64% \n$2,518,535 \n \n7 \n \n Program Performance Measures: \nProportion of surplus property transactions redistributed to state agencies \nProportion of surplus property transactions redistributed to eligible local governments and nonprofits Number of annual property transactions received \nAverage turnaround period for disposal \n \nFY 2017 Actual \nN/A \nN/A \nN/A \nN/A \n \nFY 2018 Actual \nN/A \nN/A \nN/A \nN/A \n \nFY 2019 Actual \n3.43% \n2.73% \n6,894 \nN/A \n \nFY 2020 Actual \n3.40% \n1.80% \n7,125 \nN/A \n \n8 \n \n Program Performance Measures: \nDepartment of Administrative Services: Attached Agencies \nOffice of State Administrative Hearings \nNumber of cases filed \nNumber of cases per judge \nAverage cost per case \nNumber of cases filed with the tax tribunal \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \nFY 2020 Actual \n \n40,935 3,560 \n$148.00 988 \n \n47,501 3,393 \n$142.00 539 \n \n41,914 3,645 \n$144.00 498 \n \n34,437 2,870 \n$168.00 485 \n \nOffice of the State Treasurer \nNumber of Transactions in the statewide merchant card contract \nAmount by which the return on the state general obligation bond portfolio exceeds the return on Georgia Fund 1 in basis points \nThe number of entities that had bank accounts and services evaluated \n \n9,537,896 0.32 36 \n \n10,097,074 0.00 20 \n \n10,083,587 0.88 28 \n \n10,686,680 0.59 14 \n \nPayments to Georgia Aviation Authority \nNumber of hours flown, public safety hours, natural resource hours, and passenger transportation hours Percentage of allotted flight hours utilized \nNumber of flights scheduled annually \nNumber of private flight vendors utilized \n \n450 \n \n370 \n \n416 \n \n275 \n \nN/A \n \nN/A \n \n97% \n \n64% \n \nN/A \n \nN/A \n \n166 \n \n148 \n \nN/A \n \nN/A \n \n3 \n \n3 \n \nPayments to Georgia Technology Authority \nNumber of telephone calls placed to the \"1-800-Georgia\" call center requesting assistance Average wait time for 1-800-Georgia telephone calls \nProportion of agencies compliant with STARR report \nNumber of unique visits to Georgia.gov website \nAverage time for GETS service desk incident resolution \nNumber of projects reviewed by Critical Projects Review Panel \nAverage dollar amount of projects reviewed by Critical Projects Review Panel \nNumber of projects reviewed by Large IT Project Executive Decision-Making Board Average dollar amount of projects reviewed by Large IT Project Executive Decision-Making Board \n \n332,835 N/A N/A N/A N/A N/A N/A N/A N/A \n \n392,507 N/A N/A N/A N/A N/A N/A N/A N/A \n \n299,924 18 seconds \n.72 8.3 million \n11.33 10 \n$18,178,221 3 \n$74,266,699 \n \n336,584 64 seconds \n.95 8.5 million \n7.62 20 \n$16,974,583 2 \n$92,071,611 \n \n9 \n \n Program Performance Measures: \nDepartment of Agriculture \nConsumer Protection \nNumber of establishments inspected \nPercentage of establishments out of compliance warranting follow-up inspection \nNumber of violative samples from regulated food products \nPercentage of non-compliant establishments found to be compliant at follow-up inspection Percentage of inspections completed \nPercentage of food establishments inspected for regulatory compliance \nPercentage of fuel establishments inspected for regulatory compliance (based on an 18 month inspection cycle) Percentage of companion animal establishments inspected for regulatory compliance \nDepartmental Administration (DOA) \nPercentage of calls answered in call centers \nPercentage of IT tickets completed within 48 hours of being submitted \nProgram turnover rate \nNumber of audit findings \nNumber of licenses issued \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \nFY 2020 Actual \n \n189,519 6.09% 178 \n100.00% 100.00% \n87.30% 100.00% \n98.60% \n \n249,365 4.60% 117 \n79.15% 100.00% \n86.00% 100.00% \n88.60% \n \n233,350 7.44% 169 \n84.61% 99.84% 83.89% 98.50% 78.80% \n \n143,486 19.17% \n271 71.78% 90.83% 65.00% 89.00% 59.00% \n \n96.92% 95.00% 25.42% \nN/A 83,450 \n \n97.24% 94.00% 21.32% \nN/A 79,314 \n \n98.03% 94.50% 23.00% \nN/A 74,922 \n \n94.78% 93.00% 18.70% \nN/A 71,045 \n \nMarketing and Promotion \nNumber of Georgia Grown participants \nPercentage of total Farmers Market space leased to vendors \nNumber of farmers, retailers, and wholesalers utilizing the Atlanta Farmers Market Percentage increase in total users of the Atlanta Farmers' Market \n \n1,060 100% 32,632 0.00% \n \n1,050 100% 29,702 0.00% \n \n1,450 100% 32,367 0.00% \n \n1,363 100% 31,106 0.00% \n \nPoultry Veterinary Diagnostic Labs \nNumber of avian influenza tests provided to poultry growers and hobbyists \nNumber of samples submitted to the poultry lab network for diagnostic testing \nNumber of reported diseases tested using monitoring standards \nNumber of tests performed \n \n328,274 58,628 15 \n1,284,289 \n \n354,640 61,067 15 \n1,395,898 \n \n389,742 62,310 15 \n1,428,791 \n \n365,385 62,174 15 \n1,429,581 \n \n10 \n \n Program Performance Measures: \nDepartment of Agriculture: Attached Agencies \nPayments to Georgia Agricultural Exposition Authority \nNumber of visitors to the National Fair \nPercentage of total expenditures funded through self-generated funds \nGross fair revenues \nGross event revenues \nAmount in capital reserves \nNumber of visitors (fair and non-fair per calendar year) \nUtilization rate \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \nFY 2020 Actual \n \n536,840 90.80% $6,535,579 $3,002,557 $1,034,956 994,284 100.00% \n \n467,584 90.50% $6,138,740 $3,175,786 $869,221 921,228 100.00% \n \n496,524 90.00% $6,254,958 $3,163,523 $1,001,834 1,005,791 100.00% \n \n565,533 90.90% $6,983,622 $2,265,306 $1,278,336 1,032,019 100.00% \n \nState Soil and Water Conservation Commission \nAmount of electronic payments processed \nNumber of audit findings \nNumber of Georgia Soil and Water Conservation Commission/United States Department of Agriculture watershed dams maintained Number of agricultural irrigation systems audited for application uniformity \nNumber of Georgia Soil and Water Conservation/United States Department of Agriculture watershed dams rehabilitated to meet safe dam criteria and to provide continued flood control Number of million gallons of potential water saved by mobile irrigation lab contracted audits Number of individuals certified or recertified in erosion and sedimentation control \nNumber of erosion control plans reviewed \nNumber of agricultural acres protected and benefited by conservation plans \nNumber of citizens educated through district sponsored events \nAgency Turnover Rate \nPercentage of state funds as compared to agency total funds. \nAverage cost per plan to review an erosion control plan by Georgia Soil and Water Conservation Commission staff \n \n65.00% 0 \n125 14 21 \n71.1 7,861 3,451 316,498 256,468 55.26% 73.00% $84.63 \n \n53.00% 0 \n146 17 21 \n86.4 11,421 \n4,118 505,268 311,478 \n6.00% 68.00% $77.30 \n \n46.00% 0 \n164 0 \n22 0.0 12,659 4,137 503,570 375,000 10.53% 86.00% $114.40 \n \n61.00% 0 \n183 0 \n24 0.0 8,548 4,256 154,325 368,000 16.00% 18.00% $58.63 \n \n11 \n \n Program Performance Measures: \nDepartment of Banking and Finance \nDepartmental Administration (DBF) \nPercentage of fees and fines submitted electronically \nAgency turnover rate \nNumber of audit findings \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \nFY 2020 Actual \n \n94% 16% \n0 \n \n96% 16% \n0 \n \n97% 8% 0 \n \n98% 10% N/A \n \nFinancial Institution Supervision \nAverage examination turnaround time for bank and credit union examinations (in calendar days) Average report turnaround time for bank and credit union examinations (in calendar days) Number of examinations conducted of state-chartered banks and credit unions \nNumber of formal administrative actions outstanding for banks and credit unions \nPercentage of problem banks that showed improvement at their next examination \nNon-Depository Financial Institution Supervision \nNumber of risk-based examinations and investigations conducted \nNumber of administrative actions issued to licensed and unlicensed entities \nAverage number of calendar days required to process a mortgage broker, mortgage lender, or mortgage loan originator license Average number of calendar days required to process a Money Service Business license or registration Number of approved licensees \nNumber of new applications \nNumber of exams completed \n \n61 50 115 23 35% \n \n59 49 103 15 32% \n \n62 50 83 \n9 44% \n \n51 29 75 \n5 59% \n \n114 593 \n32 4 \n16,335 6,259 89 \n \n328 1,487 \n13 4 \n18,287 6,246 220 \n \n463 1,154 \n5 8 18,481 5,339 438 \n \n234 144 \n2 9 20,597 6,373 289 \n \n12 \n \n Program Performance Measures: \nDepartment of Behavioral Health and Developmental Disabilities \nAdult Addictive Diseases Services \nNumber of clients served in community-based detoxification and crisis services \nNumber of clients served in community-based treatment \nNumber of clients served in recovery services \nPercentage of clients discharged from crisis or detoxification programs who receive follow-up behavioral health services within 14 days Percentage of clients not returning for new services within 90 days of discharge \nPercentage of women successfully completing treatment in the Women's Treatment and Recovery Support Program (formerly Ready for Work program) Percentage of clients active in treatment 90 days after beginning non-crisis stabilization services \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \nFY 2020 Actual \n \n8,225 44,776 \n4,975 26.00% 75.00% 35.00% 30.00% \n \n8,323 48,930 \n5,963 29.00% 73.00% 26.40% 33.60% \n \n8,270 51,996 12,853 29.00% 74.00% 29.00% 29.00% \n \n8,006 50,625 17,584 25.00% 71.00% 31.00% 31.00% \n \nAdult Developmental Disabilities Services \nPersons served in community-based adult developmental disabilities services \nNumber of persons receiving supported employment \nAverage Mobile Crisis Team response time (in minutes) \nAverage cost per New Options Waiver \nNumber of Georgia consumers on waiting list for waivers as of June 30 \nNumber of developmental disabilities consumers transitioned from Georgia's state hospitals to the community Average cost per Comprehensive Supports Waiver \nAverage cost per Comprehensive Supports Waiver to transition a person from a State Psychiatric Hospital Number of individuals transitioned from the waiver planning list into waiver services Percent of individuals on waiting list who received non-waiver services as of June 30 Number of individuals on waiting list who received non-waiver services as of June 30 \n \n16,310 1,976 77 \n$18,181 8,915 29 \n$80,897 $122,530.00 \nN/A N/A N/A \n \n17,472 1,959 69 \n$18,358 5,959 48 \n$87,730 $168,461.00 \n326 22.71% \n2,247 \n \n18,306 1,904 76 \n$18,012 6,023 31 \n$65,583 $130,485.00 \n907 54.08% \n3,257 \n \n15,345 1,081 57 \n$14,005 6,395 17 \n$72,847 $78,679.00 \n704 20.25% \n1,295 \n \nAdult Forensic Services \nPercentage of incompetent to stand trial clients completing restoration who were opined to be competent \nNumber of adult outpatient evaluations completed: pretrial, incompetent to stand trial, and civil commitment \nNumber of adult inpatient evaluations completed: pretrial, incompetent to stand trial, and civil commitment \n \n83% 2,446 1,289 \n \n81% 2,813 1,226 \n \n82% 3,124 1,197 \n \n84% 3,017 1,228 \n \n13 \n \n Program Performance Measures: \nNumber of individuals declared incompetent to stand trial who completed restoration \nMedian length of stay in years of civilly committed ISTS and NGRIs in state hospital on last day of fiscal year \nPercentage of long-term forensic clients who are discharged \nNumber served in community integration home and supervised apartments \nNumber of forensic individuals on conditional release being monitored by DBHDD on June 30 \nPercentage of long-term discharges readmitted to hospital within 180 days of discharge or conditional release \nPercentage of pretrial evaluations completed within 45 days of court order \n \nFY 2017 Actual \n572 \n4.0 \n25% \n126 \n144 \n13% \n27% \n \nFY 2018 Actual \n536 \n4.5 \n30% \n132 \n308 \n13% \n27% \n \nFY 2019 Actual \n701 \n4.3 \n28% \n159 \n319 \n20% \n27% \n \nFY 2020 Actual \n716 \n3.4 \n21% \n146 \n334 \n12% \n31% \n \nAdult Mental Health Services \nNumber of adult mental health consumers served in state facilities \nNumber of adult mental health consumers served in community \nNumber of persons receiving peer services \nPercentage of adult mental health consumers served in state facilities \nPercentage of homeless individuals in adult community mental health services who obtain stable housing while enrolled in services Average response time for Mobile Crisis Response services (in minutes) \nPercentage of people enrolled in supportive employment who are competitively employed Number of adult mental health consumers who received crisis services \nPercentage of Assertive Community Treatment (ACT) clients admitted to psychiatric hospitals \nChild and Adolescent Addictive Diseases Services \nNumber of youth served by Core Services providers \nNumber of youth served in Clubhouse Recovery Support Services \nNumber of youth served in Intensive Residential Treatment (IRT) \nPercentage of youth who experience a reduction in alcohol and/or substance abuse while in treatment Percentage of patients admitted to an IRT program within 30 days of screening \n \n2,532 119,857 \n4,371 2.11% 52.00% \n52 31.00% 19,395 11.60% \n \n2,397 123,682 \n4,454 1.94% 48.00% \n55 32.40% 20,217 \n9.60% \n \n2,132 128,589 \n4,519 2.00% 50.00% \n54 31.00% 20,548 \n9.00% \n \n2,073 127,533 \n4,238 1.60% 48.00% \n66 30.00% 21,295 11.00% \n \n301 382 \n66 52% 75% \n \n300 419 106 53% 82% \n \n318 377 \n97 67% 82% \n \n305 309 \n86 10% 73% \n \nChild and Adolescent Developmental Disabilities \nPersons served in community-based child and adolescent developmental \ndisabilities programs \n \n3,908 \n \n4,488 \n \n4,611 \n \n4,579 \n \n14 \n \n Program Performance Measures: \nNumber of children and adolescents receiving family support services \nPercentage of first time family support services recipients who were children or adolescents \n \nFY 2017 Actual \n3,602 \n70.00% \n \nFY 2018 Actual \n4,257 \n59.70% \n \nFY 2019 Actual \n4,402 \n59.71% \n \nFY 2020 Actual \n4,380 \n4.12% \n \nChild and Adolescent Forensic Services \nNumber of evaluations completed on juveniles in juvenile or superior court \nNumber of children and adolescent forensic evaluators \nPercentage of juvenile court evaluations completed within 30 days of receipt of the court order Number of juveniles who received competency restoration services from DBHDD \n \n1,427 N/A 36% N/A \n \n1,486 12 \n28% 96 \n \n1,614 15 \n30% 97 \n \n1,338 15 \n41% 111 \n \nChild and Adolescent Mental Health Services \nNumber of youth served by Psychiatric Residential Treatment Facility (PRTF) providers Number of Mental Health Clubhouse Recovery Support Service members \nNumber of youth served in community-based services \nNumber of clients served in crisis service activity \nAverage length of stay at PRTF \n30-day Crisis Stabilization Unit (CSU) readmission rate \nCSU utilization rate \n \n176 1,431 13,271 2,028 \n128 4.3% 56.70% \n \n140 1,780 13,548 2,211 \n132 4.7% 60.00% \n \n124 1,788 15,016 2,107 \n142 4.4% 92.00% \n \n127 2,021 14,139 2,011 \n109 4.7% 40.00% \n \nDepartmental Administration (DBHDD) \nNumber of class hours of training delivered to DBHDD staff \nPercentage of accounts payable-contract payment requests entered into PeopleSoft within 3 business days of the request being submitted to DBHDD accounts payable Number of hours of training delivered to DBHDD service providers \nNumber of provider audits conducted \nNumber of provider audit findings \nNumber of internal audit findings \nAgency turnover rate \n \n229,500 100% 2,116 760 241 16 26% \n \n170,714 96% \n1,975 697 57 22 24% \n \n142,020 98% \n1,063 562 142 37 29% \n \n142,723 98% 825 642 435 28 29% \n \nDirect Care Support Services \nNumber of face-to-face admission evaluations performed by the state hospitals \n \n4,515 \n \n4,326 \n \n4,463 \n \n3,900 \n \n15 \n \n Program Performance Measures: \nPercentage of admission evaluation referrals to state hospitals that receive a disposition (acceptance or denial) response within 4 hours of a completed referral Percentage of people who present for admission evaluation at a state hospital whose admission was avoided as a result of their being served in a DBHDD hospital 23 hour observation program Number of maintenance work orders submitted \nPercent of maintenance orders completed within 7 days \nSubstance Abuse Prevention \nNumber of persons served in community-based prevention programs \nPercentage of people served by evidence-based programs \nPercentage of adults 18-24 who report binge drinking in the past month \nNumber of teens served at Prevention Clubhouses \nNumber of teens attending the Georgia Teen Institute \nNumber of persons who called the HODAC Helpline \nPercentage of provider assistance requests resolved within 30 days \nNumber of businesses with Drugs Don't Work certification \n \nFY 2017 Actual \n84.17% \n60% \n \nFY 2018 Actual \n84.88% \n70% \n \nFY 2019 Actual \n81.94% \n74% \n \nFY 2020 Actual \n79.13% \n70% \n \nN/A \n \n32,776 \n \n30,176 \n \n25,886 \n \nN/A \n \n80.6% \n \n88.1% \n \n93.0% \n \n672,728 100% \n24.30% 142 310 \n15,058 92% \n7,248 \n \n302,601 90% \n17.90% 103 242 N/A 97% \n7,304 \n \n761,425 90% \n16.60% 120 277 N/A 96% \n7,166 \n \n315,510 100% \n22.00% 126 358 N/A 93% \n7,324 \n \n16 \n \n Program Performance Measures: \nDepartment of Behavioral Health and Developmental Disabilities: Attached Agencies \nGeorgia Council on Developmental Disabilities \nNumber of people who participated in Council-supported activities \nPercentage of people with developmental disabilities who report increasing their self-advocacy after participation in Council-supported activities Number of policy or statute changes effected \nAnnual student enrollment in Inclusive Post-Secondary Education \nNumber of students involved in Project Search \nNumber of businesses involved in Project Search \nPercentage of family members who report increasing their self-advocacy after participation in Council-supported activities \nSexual Offender Review Board \nNumber of cases completed by each evaluator each month \nNumber of sexual offender cases leveled/completed \nAverage amount of time it takes to complete each case (in hours) \nAverage number of classification letters sent out per year \nPercentage of cases in backlog per year \nAverage amount of cases received per month \nAverage amount of cases voted on per board meeting \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \nFY 2020 Actual \n \n44,632 N/A 6 74 89 81 N/A \n \n44,092 N/A 3 104 77 18 N/A \n \n37,813 N/A 3 134 122 22 N/A \n \n40,503 N/A 2 136 135 24 N/A \n \n32.0 1,205 \n4.0 N/A N/A N/A N/A \n \n29.0 1,373 \n4.5 1,373 \n68% 200 114.4 \n \n21.0 1,282 \n4.0 1,158 \n68% 231 144.0 \n \n20.0 955 4.3 755 75% 161 90.0 \n \n17 \n \n Program Performance Measures: \nDepartment of Community Affairs \nBuilding Construction \nNumber of building code clarifications/technical assistance provided to public and private sector customers per consultant \nNumber of building insignias issued \nNumber of State Minimum Standard Codes reviewed, amended, and adopted by the State \n \nFY 2017 Actual \n1,220 3,288 \n6 \n \nFY 2018 Actual \n1,317 4,255 \n5 \n \nFY 2019 Actual \n1,385 5,945 \n8 \n \nFY 2020 Actual \n1,452 7,570 \n11 \n \nCoordinated Planning \nPercentage of local comprehensive plans and similar reviews completed within designated 30-day timeframe Number of plans reviewed \nAverage number of days to review local comprehensive plans \nPlan Implementation Rate: Percentage of local government work program items actually implemented \n \n91.28% 218 21 \n55.22% \n \n91.56% 237 20 \n56.98% \n \n95.10% 245 28 \n52.20% \n \n93.43% 137 14 \n53.20% \n \nDepartmental Administration (DCA) \nNumber of audit findings Number of rental assistance checks mailed out Number of payments processed Percentage of payments processed electronically Average number of days to process payments Employee turnover rate Number of employment recruitments Total value of grants processed Number of IT service requests Percentage of IT service requests closed on time (2 business days or less) \n \n0 \n \n0 \n \n0 \n \n1 \n \n64,765 \n \n43,795 \n \n40,134 \n \n32,093 \n \n250,211 \n \n125,142 \n \n121,464 \n \n119,252 \n \n96.78% \n \n61.00% \n \n85.06% \n \n97.07% \n \n10 \n \n7 \n \n17 \n \n11 \n \n17.32% \n \n15.06% \n \n26.32% \n \n13.64% \n \n83 \n \n79 \n \n84 \n \n63 \n \n$211,518,775 $189,901,533 $136,426,379 $186,525,798 \n \n5,496 \n \n5,241 \n \n5,012 \n \n5,693 \n \n92.00% \n \n83.00% \n \n57.00% \n \n67.43% \n \nFederal Community and Economic Development Programs \nPercentage of member slots filled \nNumber of hours served \nPercentage of earned Education Awards \nNumber of member slots filled \n \n98.50% 449,223 84.63% \n475 \n \n93.20% 420,892 82.50% \n413 \n \n93.48% 424,588 42.00% \n878 \n \n92.56% 532,166 74.23% \n485 \n \n18 \n \n Program Performance Measures: \nNumber of persons who benefit from local government community development activities financed through the state Community Development Block Grant program Percentage of Community Development Block Grant project recipients who are low to moderate income pursuant to the national objective Amount of private investment leveraged for Appalachian Regional Commission economic development projects \nHomeownership Programs \nNumber of people who receive pre-purchase, post purchase, or foreclosure prevention counciling Georgia Dream foreclosure rates \nPercent of Georgia Dream applicants qualifying for loans \nPercent of lending capacity obligated \nMedian household income for Georgia Dream participants \nNumber of families that purchased homes under the Georgia Dream initiative \nTotal amount of loans and assistance issued \nMedian home price purchased by Georgia Dream applicant \n \nFY 2017 Actual \n16,257 \n \nFY 2018 Actual \n16,207 \n \nFY 2019 Actual \n10,914 \n \nFY 2020 Actual \n17,978 \n \n83.04% \n \n93.03% \n \n$74,143,948 $157,700,000 \n \n91.59% \n \n91.19% \n \n$84,553,600 $149,109,000 \n \n6,984 0.54% \nN/A N/A N/A N/A N/A N/A \n \n10,095 \n \n10,079 \n \n8,771 \n \n0.44% \n \n0.34% \n \n0.23% \n \nN/A \n \n63% \n \n61% \n \n37% \n \n48% \n \n53% \n \n$51,155 \n \n$51,347 \n \n$52,126 \n \n1,811 \n \n1,808 \n \n1,626 \n \nN/A $245,639,434 $234,502,947 \n \n$122,195 \n \n$142,000 \n \n$150,645 \n \nRegional Services \nNumber of Team Georgia resource consultations \nNumber of Georgia Academy for Economic Development sessions held \nInformation distribution/gathering activities for Georgia Housing Search, Project Homeless Count and other programs Number of Planning and Economic Development workshops conducted \nNumber of Planning and Economic Development workshop participants registered Number of Georgia Academy for Economic Development graduates \n \n1,967 50 \n1,980 N/A N/A N/A \n \n2,160 50 \n2,016 N/A N/A N/A \n \n2,160 50 \n2,106 2 \n75 563 \n \n2,160 290 \n2,106 4 \n137 290 \n \nRental Housing Programs \nNumber of housing choice vouchers under contract \nSection Eight management assessment program rating \nNumber of Georgia residents served \nNumber of jobs created (based on National Homebuilders model of 1.5 jobs per unit) \n \n15,020 100.00% \n10,308 6,443 \n \n14,411 100.00% \n17,236 11,241 \n \n13,273 100.00% \n17,310 11,289 \n \n12,961 100.00% \n25,266 16,478 \n \n19 \n \n Program Performance Measures: Research and Surveys \nPercentage of cities and counties meeting all state reporting requirements \nNumber of local governments and authorities to whom technical accounting/financial technical assistance is made available by phone, email, and onsite Number of city/county Report of Local Government Finances Reports Government Management Indicators surveys processed within 10 business days Percent of local governments and authority in compliance with local finance and indebtedness report Number of fiscal notes performed \nNumber of jurisdictions with a hotel/motel tax \nNumber of jurisdictions in compliance in reporting hotel/motel report \nNumber of hotel/motel tax reports reviewed \nNumber of jurisdictions in compliance/Number of jurisdictions with a hotel/motel tax \nSpecial Housing Initiatives \nNumber of individuals served by the state's initiatives \nNumber of grants awarded \nAmount of grants facilitated \nPercentage of grant applicants awarded \nNumber of individuals assisted through the Home Access Initiative \n \nFY 2017 Actual \n84.49% 626 \n1,172 N/A N/A N/A N/A N/A N/A \n20,020 341 N/A 80% 1 \n \nFY 2018 Actual \n84.79% 711 \n1,165 N/A N/A N/A N/A N/A N/A \n21,021 362 N/A 82% 14 \n \nFY 2019 Actual \n84.91% 732 \n1,174 N/A 3 N/A N/A 280 \n93.2% \n22,160 310 175 85% 5 \n \nFY 2020 Actual \n74.70% 897 \n1,297 N/A 0 N/A N/A 281 \n75.8% \n21,529 381 163 82% 5 \n \nState Community Development Programs \nNumber of new Main Street/Better Hometown cities \nNet new jobs created in Georgia Main Street/Better Hometown cities \nCustomer service satisfaction rating \n \n10 2,887 97.00% \n \n115 3,149 97.00% \n \n2 3,471 98.00% \n \n0 3,455 98.00% \n \nState Economic Development Programs \nNumber of jobs created and retained \nTotal value of grants and loans awarded \nDollar amount of private investment leverage per grant/loan dollar \n \n16,998 $33,373,186 \n$40 \n \n11,255 \n \n21,077 \n \n84,238 \n \n$59,616,420 $122,419,988 $402,044,532 \n \n$66 \n \n$146 \n \n$58 \n \n20 \n \n Program Performance Measures: \nDepartment of Community Affairs: Attached Agencies \nPayments to OneGeorgia Authority \nNumber of jobs created or retained \nTotal value of grants and loans awarded \nDollar amount of private investment leveraged per grant/loan dollar \n \nFY 2017 Actual \n4,890 $8,651,544 \n$46 \n \nFY 2018 Actual \n \nFY 2019 Actual \n \nFY 2020 Actual \n \n13,072 \n \n1,532 \n \n4,226 \n \n$8,792,751 \n \n$16,480,473 \n \n$11,465,882 \n \n$92 \n \n$74 \n \n$50 \n \n21 \n \n Program Performance Measures: \nDepartment of Community Health \nDepartmental Administration (DCH) \nPercentage of program integrity reviews identified as waste, fraud, and abuse \nBalance in the other post employee benefits fund \nPercentage of employees that received proven initials and annual training in required courses \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \nFY 2020 Actual \n \n72.00% \n \n68.00% \n \n40.00% \n \n58.00% \n \n$1,084,621,707 $1,585,128,403 $2,211,858,814 $2,282,592,514 \n \nN/A \n \n96.00% \n \n100.00% \n \n100.00% \n \nGeorgia Board of Dentistry \nNumber of license renewals processed Number of new applications processed Average number of days to process new applications Average number of days to process renewal applications Number of licensed professionals regulated Number of processed complaints Percentage of complaints that were substantiated Average number of days for complaint resolution \n \n16 818 \n21 7 \n14,202 301 N/A 100 \n \n13,534 832 21 7 \n14,130 376 N/A 185 \n \n30 728 \n21 7 \n14,919 384 N/A 167 \n \n14,013 510 21 7 \n14,469 516 N/A 173 \n \nGeorgia State Board of Pharmacy \nNumber of licensed professionals regulated Number of license renewals processed Number of new applications processed Average number of days to process new applications Average number of days to process renewal applications \n \n41,207 34,115 \n8,552 14 7 \n \n47,573 1,319 9,018 14 7 \n \n41,208 35,309 \n7,656 14 7 \n \n48,783 1,410 7,988 14 7 \n \nHealth Care Access and Improvement \nNumber of Georgians served by Department of Community Health's safety net programs and grants \nNumber of health care providers who have attested to adopting, implementing, or upgrading certified Electronic Health Record technology in Georgia \nHealthcare Facility Regulation \nPercentage of applicable health care facility inspection results posted to the website within 30 days of inspection exit \nPercentage of state licensed health care facilities who have survey results posted on the DCH website \n \n59,350 4,394 \n \n24,087 4,641 \n \n23,286 4,592 \n \n19,122 4,584 \n \n85% 60% \n \n91% 67% \n \n85% 95% \n \n94% 95% \n \n22 \n \n Program Performance Measures: \nNumber of licenses issued \nNumber of annual inspections, excluding complaint inspections \nNumber of complaints reported \nNumber of complaints that resulted in a site visit \nNumber of exemption letter requests \nNumber of Certificate of Need applications processed \nPercentage of Certificate of Need Applications reviewed within 120 days of file date \n \nFY 2017 Actual \n949 \n3,420 \n12,111 \n2,507 \n304 \n68 \n100% \n \nFY 2018 Actual \n713 \n2,890 \n11,987 \n2,700 \n308 \n82 \n100% \n \nFY 2019 Actual \n701 \n3,472 \n15,242 \n3,416 \n135 \n68 \n100% \n \nFY 2020 Actual \n773 \n2,196 \n17,607 \n3,266 \n155 \n51 \n100% \n \nIndigent Care Trust Fund \nPercentage of Georgia hospitals receiving Disproportionate Share Hospital (DSH) payments \nPercentage of Georgia hospitals achieving \"deemed\" status for Disproportionate Share Hospital (DSH) payments \nDSH dollars spent supporting healthcare for medically indigent Georgians \n \n98.00% 21.00% $315,706,141 \n \n96.00% 16.00% $326,806,050 \n \n99.00% 20.00% $339,855,409 \n \n99.00% 17.00% $339,632,451 \n \nAmount of uncompensated care Georgia hospitals self-report providing to indigent individuals \nPercentage of uncompensated care reimbursed through DSH payments \n \n$1,550,137,919 $1,616,022,192 $1,791,076,967 $1,970,274,455 \n \n20.00% \n \n20.00% \n \n19.00% \n \n19.00% \n \nPercentage of uncompensated care delivered by deemed hospitals \n \n35.00% \n \n29.00% \n \n28.00% \n \n25.00% \n \nAverage percentage of uncompensated care costs covered by DSH dollars for deemed hospitals \n \n44.00% \n \n47.00% \n \n45.00% \n \n40.00% \n \nMedicaid- Aged Blind and Disabled \nNumber of Aged, Blind and Disabled enrollees \nCost per member per month for Aged, Blind, and Disabled enrollees \nNumber of full benefit dual eligibles enrolled \nPercentage of Long Term Care expenditures for Home and Community Based Waiver Services versus institutional expenditures Number of full benefit dual eligibles enrolled per 1,000 members \nNumber of individuals on Independent Care Waiver Program waiting list per 1,000 members between ages 21-64 Number of Aged, Blind, and Disabled enrollees per 1,000 Medicaid members \nCommunity Care Service Program Clients served \nAverage cost per Community Care Service Program client \n \n500,159 $880.21 138,092 \n49.6% 75 89 \n273 8,930 $13,453.00 \n \n512,989 $895.56 147,715 \n49.0% 76 9 \n265 9,269 $14,002.00 \n \n527,807 $920.50 148,777 \n51.0% 76 0 \n271 9,993 $15,459.00 \n \n531,233 $954.83 149,791 \n47.0% 75 0 \n265 13,639 $14,629.00 \n \n23 \n \n Program Performance Measures: Medicaid- Low-Income Medicaid \nNumber of low-income Medicaid enrollees \nLow-income Medicaid members per 1,000 Medicaid members \nCost per member per month for low-income Medicaid enrollees \nNumber of emergency room visits for selected non-emergent care diagnoses per 1,000 members \nNumber of Healthcare Effectiveness Data and Information Set/National Committee for Quality Assurance quality metrics monitored \nPercentage of Healthcare Effectiveness Data and Information Set/National Committee for Quality Assurance quality metrics meeting or exceeding the 50th percentile Percentage of financial expenditure savings generated by the shift from a feefor-service to a managed care structure \nAverage time for provider payment of clean claims by the care management organizations (in days) \n \nFY 2017 Actual \n1,330,434 727 \n$262.09 387 16 \n21.60% N/A 6.24 \n \nFY 2018 Actual \n1,419,760 735 \n$258.37 455 N/A N/A N/A 6.63 \n \nFY 2019 Actual \n1,423,203 729 \n$261.34 389 15 \n66.67% N/A 6.80 \n \nFY 2020 Actual \n1,476,596 735 \n$254.49 308 13 \n69.20% N/A 8.40 \n \nPeachCare \nPercentage of members in Georgia Families receiving recommended immunizations by their 3rd birthday (Medicaid and PeachCare) \nPercentage of members in Georgia Families 12 months to 19 years who had a visit with a primary care physician (Medicaid and PeachCare) \nPercentage of PeachCare eligible children who are enrolled in the program \nPercentage of children ages 3 to 17 that had an outpatient visit with a PCP or OB/GYN and whose weight is classified based on body mass index percentile for age and gender Per member per month cost \n \nN/A 87.43% 90.30% 57.16% $170.66 \n \nN/A N/A 83.00% N/A $175.78 \n \nN/A 82.55% 83.00% 80.30% $182.62 \n \nN/A 93.69% 79.70% 80.69% $170.64 \n \nState Health Benefit Plan \nAverage expense per member per month \nNumber of active subscribers supporting each retiree subscriber (active to retiree ratio) \nPercentage of SHBP members accessing any preventive care services \nPreventive care expenses per member per month \nPercentage of SHBP members with a common chronic condition (asthma, diabetes, coronary artery disease (CAD)) \nPercentage of SHBP members with a common chronic condition (asthma, diabetes, coronary artery disease (CAD)) who are engaged in the disease state management co-pay waiver program Average per member per month expense for SHBP members with common chronic conditions (asthma, diabetes, coronary artery disease (CAD)) \nPercentage of SHBP members with high dollar claim accumulation (paid over $100,000 in claims in one year) \nPercentage of SHBP members with a high dollar claim accumulation (paid over $100,000 in claims in one year) who are engaged in case management \n \n$408.18 2.1 \n48.17% $21.36 11.87% 7.63% $1,112.25 0.55% \n91.77% \n \n$441.29 2.5 \n50.10% $17.48 16.43% 10.21% $1,286.14 0.65% \n94.45% \n \n$490.59 1.9 \n68.86% $17.09 11.95% 21.53% $1,318.71 0.75% \n87.20% \n \n$517.53 2.0 \n65.86% $14.82 10.96% 13.00% $1,415.52 0.80% \n91.00% \n \n24 \n \n Program Performance Measures: \nDepartment of Community Health: Attached Agencies \nGeorgia Board of Health Care Workforce: Board Administration \nPercentage of payments processed within 10 days of receiving invoice \nNumber of page views of agency website for physician workforce data \nNumber of employers participating in practice opportunity fairs \nNumber of students attending practice opportunity fairs \n \nFY 2017 Actual \n91.67% 33,085 \n112 241 \n \nFY 2018 Actual \n91.67% 42,444 \n101 247 \n \nFY 2019 Actual \n91.67% 47,032 \n79 127 \n \nFY 2020 Actual \n91.67% 42,355 \n59 135 \n \nGeorgia Board of Health Care Workforce: Graduate Medical Education \n \nPercentage of residency program graduates practicing family medicine in \n \n62.80% \n \nGeorgia (data lagged by one fiscal year) \n \nNumber of residents trained through Georgia's Graduate Medical Education programs (filled positions) \n \n2,406 \n \nPercentage of Graduate Medical Education applicants holding a degree from a \n \nN/A \n \nGeorgia medical school \n \nPercentage of residency program graduates practicing in Georgia (all specialties) \n \n58.40% \n \nPercentage of GME residency slots receiving funding from Georgia Board of Physician Workforce \n \n55.00% \n \nPercentage of residents completing the GME exit survey \n \n97.60% \n \n57.00% 2,557 N/A \n41.70% 57.00% 88.00% \n \n60.00% 2,677 N/A \n37.50% 58.00% 87.80% \n \n57.14% 2,818 N/A \n34.90% 58.00% 95.80% \n \nGeorgia Board of Health Care Workforce: Mercer School of Medicine Grant \n \nPercentage of graduates entering core specialties (primary care, family \n \n67.00% \n \nmedicine, internal medicine, pediatrics, Ob/Gyn, emergency medicine, or \n \ngeneral surgery) \n \nNumber of medical students enrolled at Mercer University School of Medicine \n \n448 \n \nNumber of students in the first year class \n \n111 \n \nPercentage of graduates practicing in Georgia \n \n63.40% \n \n72.50% 460 107 \n53.23% \n \n75.00% 473 108 \n59.64% \n \n75.40% 484 112 \n56.91% \n \nGeorgia Board of Health Care Workforce: Morehouse School of Medicine Grant \n \nPercentage of graduates entering core specialties (primary care, family \n \n78.90% \n \nmedicine, internal medicine, pediatrics, Ob/Gyn, emergency medicine, or \n \ngeneral surgery) \n \nNumber of medical students enrolled at Morehouse School of Medicine \n \n324 \n \nNumber of students in the first year class \n \n92 \n \nPercentage of graduates practicing in Georgia \n \n46.00% \n \n77.60% 365 100 \n43.00% \n \n75.30% 406 100 \n43.00% \n \n79.30% 416 106 \n43.00% \n \nGeorgia Board of Health Care Workforce: Physicians for Rural Areas \n \nNumber of physicians receiving loan repayment \n \n36 \n \n44 \n \n40 \n \n51 \n \nNumber of students receiving scholarships \n \n6 \n \n1 \n \n0 \n \n0 \n \n25 \n \n Program Performance Measures: \nPercentage of qualified applicants receiving loan repayment award \nPercentage of scholarship recipients who default \nPercentage of loan repayment recipients still practicing in rural Georgia \nPercentage of scholarship recipients still practicing in rural Georgia \n \nFY 2017 Actual \n100.00% \n0.00% \n66.67% \n27.98% \n \nFY 2018 Actual \n100.00% \n8.33% \n65.79% \n29.61% \n \nFY 2019 Actual \n100.00% \n8.00% \n65.63% \n39.09% \n \nFY 2020 Actual \n100.00% \n5.26% \n72.83% \n40.00% \n \nGeorgia Board of Health Care Workforce: Undergraduate Medical Education \n \nPercentage of UME graduates entering primary care/core specialty residency \n \n67.40% \n \nfrom Emory Medical School \n \nNumber of Georgia residents enrolled in Emory Medical School \n \n197 \n \nNumber of Georgia residents enrolled in Mercer Medical School \n \n448 \n \nPercentage of UME graduates entering primary care/core specialty residency from Mercer Medical School \nNumber of Georgia residents enrolled in Morehouse School of Medicine \n \n67.00% 254 \n \nPercentage of UME graduates entering primary care/core specialty residency from Morehouse School of Medicine \nAverage amount of UME funds per Georgia resident attending medical school at Emory Medical School \nAverage amount of UME funds per Georgia resident attending medical school at Mercer Medical School \nAverage amount of UME funds per Georgia resident attending medical school at Morehouse School of Medicine \nPercentage of Emory Medical School UME graduates entering residency in Georgia \nPercentage of Mercer Medical School UME graduates entering residency in Georgia \nPercentage of Morehouse School of Medicine UME graduates entering residency in Georgia \n \n78.90% $3,650.13 $2,982.89 \nN/A 29.20% 27.40% 21.10% \n \nGeorgia Composite Medical Board \nNumber of initial licensure applications processed Number of licensure applications renewals processed Number of complaints received Number of investigations Percentage of licenses issued or denied within 90 days of application Number of disciplinary actions taken against licensed professionals Average investigator caseload \n \n4,768 24,011 \n1,789 803 \n74.00% 49 20 \n \n57.30% 187 460 \n72.50% 267 \n77.60% $3,845.32 $2,905.07 $2,288.00 \n32.20% 42.20% 47.40% \n4,418 20,237 \n2,281 1,004 80.15% \n34 23 \n \n73.20% 180 473 \n75.00% 256 \n75.30% $3,994.86 $2,825.23 $2,386.31 \n26.80% 35.20% 39.70% \n4,343 24,764 \n2,619 1,152 86.00% \n128 24 \n \n70.50% 170 484 \n75.40% 246 \n79.30% $4,229.85 $2,761.02 $2,483.31 \n25.20% 41.20% 40.20% \n5,089 25,070 \n1,664 341 \n89.00% 57 41 \n \n26 \n \n Program Performance Measures: \nAPRN Protocols Reviewed and Processed \nEmergency Practice Permits issued due to COVID-19 \nGeorgia Drugs and Narcotics Agency \nNumber of inspections conducted for the Board of Pharmacy for all of its registrants who purchase, distribute, dispense, and sell pharmaceuticals Number of investigations of complaints of Board registrants \nNumber of all other investigations \n \nFY 2017 Actual \nN/A \nN/A \n \nFY 2018 Actual \nN/A \nN/A \n \nFY 2019 Actual \nN/A \nN/A \n \nFY 2020 Actual \n3,310 \n920 \n \n1,591 345 131 \n \n2,086 275 131 \n \n2,128 282 97 \n \n2,472 335 91 \n \n27 \n \n Program Performance Measures: \nDepartment of Corrections \nCounty Jail Subsidy \nAverage number of days in county jail attributed to lack of state prison bed space \nNumber of incomplete sentencing packets returned to counties for completion \nNumber of prisoner sentencing packets processed \nAverage Physical Prison Bed Occupancy Rate \nAverage number of inmates in county jails pre-adjudication \n \nFY 2017 Actual \n11.5 3,269 27,902 96.70% 23,378 \n \nFY 2018 Actual \n12.0 3,434 29,864 94.50% 23,794 \n \nFY 2019 Actual \n7.0 3,367 29,491 97.10% 24,201 \n \nFY 2020 Actual \n16.0 2,947 24,979 88.40% 23,323 \n \nDepartmental Administration (DOC) \nNumber of payments processed \nPercentage of payments made electronically \nNumber of audit findings \nAgency turnover rate \n \n61,558 96.50% \n0 27.23% \n \n42,108 90.95% \n0 25.94% \n \n83,542 91.87% \n0 31.01% \n \n62,262 92.57% \nN/A 32.40% \n \nDetention Centers \nOccupancy rate Three-year felony reconviction rate Number of GED diplomas received while in a detention center Number of Parole Revocations sentenced to a Detention Center Number of Probation Revocations sentenced to a Detention Center Number of Detainees sentenced to Diversion Centers (RSAT) Total number of individual detainees sent to a Detention Center Average length of stay at a Detention Center in days \n \n80.50% 26.80% \n171 687 1,829 3,411 6,532 81.0 \n \n88.60% 27.30% \n270 634 1,873 3,289 7,017 79.0 \n \n93.30% 28.90% \n206 149 2,891 3,297 7,328 84.0 \n \n79.30% 28.50% \n289 157 2,441 2,936 5,572 89.0 \n \nFood and Farm Operations \nCost per day per offender (food only) \nPercentage of annual food requirement produced through farm \nTotal revenue from food and commodities produced \nSavings across state agencies from commodities produced vs. purchased \n \n$1.48 \n \n$1.48 \n \n$1.43 \n \n$1.61 \n \n42.60% \n \n42.00% \n \n41.00% \n \n43.20% \n \n$6,526,638.00 $6,060,384.97 $6,897,604.43 $6,283,448.04 \n \n$6,827,068.86 $5,686,208.33 $5.934,549.36 $5,933,064.80 \n \n28 \n \n Program Performance Measures: \nProfit from sales used to offset GDC food service costs \nNumber of medical meals served to offenders \nNumber of offenders requiring special diets \n \nFY 2017 Actual \n$1,722,894.70 \n \nFY 2018 Actual \n$1,470,576.94 \n \nFY 2019 Actual \n$2,560,962.55 \n \nFY 2020 Actual \n$3,543,071.65 \n \n3,477,253 \n \n3,661,764 \n \n3,923,504 \n \n4,335,840 \n \n19,486 \n \n19,860 \n \n11,983 \n \n10,801 \n \nHealth \nTotal daily health cost per inmate, including physical health, mental health, dental care Daily cost per inmate for physical health care \nDaily cost per inmate for dental care \nDaily cost per inmate for mental health care \nNumber of telemedicine treatment/consultation hours \nTotal cost of health service providers \nCost of medications \nNumber of physical health care encounters \nMedicaid claims paid \nPercentage of inmates on a mental health caseload \n \n$12.21 \n \n$11.67 \n \n$12.17 \n \n$12.25 \n \n$10.45 \n \n$9.92 \n \n$10.40 \n \n$9.91 \n \n$0.44 \n \n$0.49 \n \n$0.49 \n \n$0.61 \n \n$7.50 \n \n$7.35 \n \n$7.35 \n \n$9.50 \n \n269.3 \n \n281.0 \n \n323.5 \n \n3,326.0 \n \n$44,023,012.00 $39,739,072.00 $57,384,387.00 $57,580,097.00 \n \n$42,303,325.00 $43,088,639.00 $41,801,123.00 $41,215,977.00 \n \n2,568,416 \n \n2,565,193 \n \n7,050,463 \n \n6,367,737 \n \n272 \n \n138 \n \n148 \n \n380 \n \n18.00% \n \n20.00% \n \n20.00% \n \n23.00% \n \nOffender Management \nOccupancy rate (prisons and all centers) \n \n104.30% \n \n104.10% \n \n95.80% \n \n85.70% \n \nNumber of admissions \n \n17,023 \n \n18,672 \n \n18,144 \n \n15,300 \n \nNumber of releases \n \n16,464 \n \n18,302 \n \n17,987 \n \n19,119 \n \nNumber of transfers \n \n53,296 \n \n55,975 \n \n57,009 \n \n47,119 \n \nNumber of sentence packets processed \n \n27,793 \n \n30,259 \n \n29,115 \n \n25,487 \n \nNumber of records requests processed \n \n1,297 \n \n2,392 \n \n3,816 \n \n5,309 \n \nNumber of inmates in GDC custody who have detainers before released \n \n14,887 \n \n14,795 \n \n14,894 \n \n15,301 \n \nAverage number of days to process inmates into GDC custody from county jails \n \n7 \n \n5 \n \n7 \n \n4 \n \nTotal expenditures for County Prison Subsidy \n \n$36,306,480.00 $34,152,920.00 $34,263,820.00 $38,142,413.00 \n \n29 \n \n Program Performance Measures: Private Prisons \nOccupancy rate \nThree-year felony reconviction rate \nNumber of GED diplomas received in private prisons \nNumber of contracted private prison beds as a percentage of all inmate beds \nAverage daily cost per inmate \n \nFY 2017 Actual \n98.60% 30.00% \n358 16.52% $50.26 \n \nFY 2018 Actual \n98.00% 28.30% \n308 16.22% $49.46 \n \nFY 2019 Actual \n98.20% 30.10% \n348 16.14% \nN/A \n \nFY 2020 Actual \n97.90% 30.90% \n216 16.15% \nN/A \n \nState Prisons \nPhysical utilization rate \nThree-year felony re-conviction rate \nNumber of GED diplomas received \nNumber of vocational and on-the-job training certificates earned \nGeneral population bed utilization rate \nNumber of inmates enrolled in GED programs \nNumber of inmates enrolled in vocational training and on-the-job training certificate programs Number of vocational and on-the-job training certificate programs offered across all state prison facilities Number of charter high school diplomas earned \nNumber of inmates enrolled in charter high school programs \n \n94.80% 27.30% \n1,624 4,805 97.75% \nN/A N/A N/A N/A N/A \n \n94.50% 27.60% \n2,165 7,364 97.75% 10,519 10,375 \n202 101 325 \n \n94.50% 28.90% \n1,883 12,272 97.55% \n9,924 14,579 \n239 87 \n239 \n \n88.70% 30.00% \n1,103 14,283 89.50% \n8,218 14,174 \n379 17 \n233 \n \nTransition Centers \nPercentage of offenders who successfully completed Transition Centers (TC) programming Occupancy rate \nThree-year felony reconviction rate \nNumber of transition center beds as a percentage of all inmate beds \nRoom and board fees collected \nEmployment rate for TC offenders statewide \nPercentage of vacant security positions \n \n79.18% \n \n81.01% \n \n79.61% \n \n86.88% \n \n98.40% \n \n94.80% \n \n98.20% \n \n64.30% \n \n18.60% \n \n20.40% \n \n19.60% \n \n19.80% \n \n5.49% \n \n5.29% \n \n5.24% \n \n4.89% \n \n$6,506,144.57 $6,532,208.54 $6,781,444.86 $7,043,266.72 \n \n94.00% \n \n93.00% \n \n95.00% \n \n93.00% \n \n6.79% \n \n9.02% \n \n12.61% \n \n10.14% \n \n30 \n \n Program Performance Measures: \nDepartment of Community Supervision \nDepartmental Administration (DCS) \nPercentage of electronic payments by ACH \nNumber of audit findings \nAgency turnover rate \nPercentage of transactions processed on behalf of attached Agency \nNumber of open records requests fufilled \nNumber of IT service requests \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \nFY 2020 Actual \n \n80.91% 0 \n13.09% 6.00% 338 8,369 \n \n83.39% 0 \n12.53% 2.37% 448 11,455 \n \n83.05% N/A \n14.55% 2.43% 604 12,686 \n \n74.09% N/A \n13.37% 2.52% 675 8,873 \n \nField Services \nNumber of offenders under active supervision (cumulative) \nDaily cost of supervision per offender \nPercentage of employable offenders who are employed \nPercentage of offenders complying with court/Parole Board ordered community service Percentage of offenders complying with court/Parole Board ordered financial obligations Percentage of individuals successfully completing community supervision \nPercentage of offenders revoked to prison \nPercentage of offenders returned to prison for committing a new felony within three years Percentage of offenders identified with criminogenic needs referred to treatments Percentage of offenders identified with criminogenic needs completing treatments Percentage of participants that complete Day Reporting Center programming \nPercentage of offenders that successfully complete Aftercare Services \nAverage caseload per community supervision officer \nPercentage of required contacts made in the community \nPercentage of new Community Supervision Officer candidates successfully completing the Basic Community Supervision Officer Training course \nMisdemeanor Probation \nNumber of audits completed on misdemeanor probation providers \n \n258,843 $1.94 N/A N/A \n17.68% N/A N/A N/A N/A N/A \n44.00% 64.40% \n139 N/A 79.00% \n \n275,777 $2.11 \n65.87% N/A N/A N/A N/A N/A N/A N/A \n36.00% 64.00% \n105 82.36% 90.00% \n \n212,434 $2.20 \n50.00% N/A N/A N/A N/A N/A N/A N/A \n36.00% 60.00% \n109 N/A 86.00% \n \n256,398 $2.19 \n56.00% N/A N/A N/A N/A N/A N/A N/A \n38.00% 58.00% \n93 N/A 62.00% \n \n41 \n \n80 \n \n55 \n \n33 \n \n31 \n \n Program Performance Measures: \nNumber of on-site visits with misdemeanor probation providers \nNumber of misdemeanor probation contracts reviewed \nNumber of trainings provided to misdemeanor probation providers \n \nFY 2017 Actual \n46 \n175 \nN/A \n \nFY 2018 Actual \n82 \n782 \n16 \n \nFY 2019 Actual \n59 \n66 \n20 \n \nFY 2020 Actual \n16 \n44 \n66 \n \nGovernor's Office of Transition, Support, and Reentry \nPercentage of identified inmates placed into Georgia's Prisoner Re-Entry Initiative (GA PRI) program prior to release Number of supervisees discharged from GA-PRI for non-completion violation of probation or parole Number of re-entry contacts made with community resources \nNumber of inmates identified for Georgia's Prisoner Reentry Initiative \nPrison In-Reach Specialist average annual caseload \n \nN/A 566 10,866 23,733 181 \n \n32.00% 1,193 \n20,142 27,320 \n492 \n \n73.00% 769 \n20,992 22,626 \n289 \n \nN/A N/A 11,949 6,620 N/A \n \n32 \n \n Program Performance Measures: \nDepartment of Community Supervision: Attached Agencies \nGeorgia Commission on Family Violence \nNumber of Family Violence Intervention Programs certified in Georgia \nNumber of site visits with Family Violence Intervention Programs \nNumber of individuals trained on family violence awareness \nNumber of active family violence task forces \nNumber of family violence task forces receiving technical assistance \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \nFY 2020 Actual \n \n112 20 \n1,825 38 \nN/A \n \n116 29 \n3,329 42 42 \n \n110 17 \n3,153 48 48 \n \n120 20 \n2,104 49 49 \n \n33 \n \n Program Performance Measures: \nDepartment of Defense \nDepartmental Administration (DOD) \nNumber of Audit Findings \nNumber of payments processed \nPercentage of payments made electronically \nVoucher lines entered \nAgency turnover rate \nTotal GADOD economic impact \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \nFY 2020 Actual \n \n0 11,239 72.00% 29,207 21.30% \nN/A \n \n1 12,542 73.00% 70,770 30.90% $853M \n \n0 11,255 75.00% 76,505 43.00% $971M \n \n0 10,394 75.00% 70,836 41.00% $962M \n \nMilitary Readiness \nSuccessful responses by GADoD to GEMA's requests for assistance \nTotal State Defense Force volunteer mandays for state and community support missions Average number of ARNG Guardsmen trained per Readiness Centers \nAverage cost of GaARNG Site Improvement \nTotal average number of Deployment Eligible Guardsmen \nARNG Billeting Units: number of paid nights \nFederal dollars received per state dollar invested \nNumber of mandays due to personnel activations in State Active Duty by Army and Air National Guard requested by GEMA Total number of Guardsmen mobilized in Title 10 Status (CONUS and OCONUS) Number of ARNG Site Improvements \nCounter Drug cost savings due to support to Law Enforcement agencies \n \n100% 16,771 \n184 $910,493.00 \n12,311 71,404 \n$8.77 N/A N/A N/A N/A \n \n100% \n \n100% \n \n2,777 \n \n1,055 \n \n186 \n \n186 \n \n$947,000.00 $1,151,042.00 \n \n10,292 \n \n10,576 \n \n74,707 \n \n79,179 \n \n$42.60 \n \n$39.00 \n \n10,846 \n \n7,075 \n \n1,193 \n \n2,704 \n \n8 \n \n6 \n \n$70,850 \n \n$181,594 \n \n100% 7,829 \n191 $891,042.00 \n11,236 50,298 $48.00 10,976 \n913 2 \n$99,907 \n \nYouth Educational Services \nNumber of at-risk youth graduating from the Youth Challenge Academy \nPercentage of Youth Challenge Academy graduates that earn their academic credentials through either General Education Diploma or High School Diploma \nPercentage of Youth Challenge Cadets that meet Department of Defense standard for success six months after graduation \nAverage State cost per cadet \nPercentage of Youth Challenge Graduates who could not be contacted at six months after graduation \n \n850 54% 84% $2,752 11% \n \n926 49% 71% $5,774 32% \n \n919 37% 70% $5,172 69% \n \n804 31% 78% $5,239 N/A \n \n34 \n \n Program Performance Measures: \nNumber of Job Challenge Academy Graduates \nPercentage of Job Challenge Academy graduates placed with an employer \nPercentage of JCA graduates placed in a job related to their vocational traininng. \nNumber of Job Challenge Academy graduates entering military service. \n \nFY 2017 Actual \nN/A \nN/A \nN/A \nN/A \n \nFY 2018 Actual \nN/A \nN/A \nN/A \nN/A \n \nFY 2019 Actual \nN/A \nN/A \nN/A \nN/A \n \nFY 2020 Actual \n125 \n31.60% \n15% \n9 \n \n35 \n \n Program Performance Measures: \nDepartment of Driver Services \nDepartmental Administration (DDS) \nNumber of super speeder citations paid \nSuper speeder citations paid percentage rate \nSuper speeder revenue collected \nAverage number of days to process payments to vendors \nPercentage of payments made electronically to vendors \nTotal number of continuing education units awarded \nFull Time Agency Turnover \nTraining modules completed \nFull Time Driver Examiner 1 turnover rate \nFull Time Driver Examiner 2 turnover rate \nFull Time manager turnover rate \nFull Time assistant manager turnover rate \nPart time examiner turnover rate \nAverage number of days to process endorsement applications \nNumber of drivers license fraud investigations \nPercentage of permanent documents mailed to customers within 14 days (Target 98%) Percentage of permanent documents mailed to customers within 14 days through Online services processing Number of traditional calls answered by non traditional channels \nNumber of Payments processed online \nPercentage of Contact Center customer calls abandoned \nPercentage of fraud investigations determined to be unfounded \nPercentage of fraud investigations that resulted in actual fraud \nLicense Issuance \nNumber of Real ID cards issued \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \nFY 2020 Actual \n \n66,195 78.60% $14,219,555 \n20 50.40% \n9,150 36.00% \n7,191 36.00% 22.00% 15.00% 19.00% 82.00% \n7.0 1,042 96.76% 99.13% 25,626 314,130 15.91% 18.79% 81.21% \n \n68,670 76.00% $14,306,750 \n25 58.00% \n3,865 17.50% \n7,750 36.00% 15.00% \n3.00% 10.00% 68.00% \n6.0 924 95.20% 97.70% 20,587 502,309 27.78% 14.80% 85.20% \n \n76,359 77.60% $16,412,637 \n28 56.00% \n1,220 22.00% \n7,786 39.00% 20.00% 17.00% 30.00% 89.00% \n6.2 782 97.27% 99.40% 17,712 741,464 14.39% 7.59% 92.41% \n \n75,070 69.50% $16,111,750 \n22 64.00% \n988 18.00% 13,261 44.00% 27.00% 19.00% 18.00% 101.00% \n13.7 1,014 98.08% 98.51% 17,469 1,188,671 13.24% 9.78% 90.22% \n \n1,567,452 \n \n2,565,828 \n \n2,927,937 \n \n2,249,991 \n \n36 \n \n Program Performance Measures: \nPercentage of individuals enrolled in Real ID \nTotal number of License, Commercial Driver's License, Motor Cycle License or Identification Card renewals requested Number of CDL medical certifications completed \nNumber of valid CDL drivers \nNumber of Motorcycle licenses issued \nReduction in issuance process time due to motorcycle safety class participation (in hours) Number of students enrolled in motorcycle safety program classes \nTotal number of commercial drivers license exams monitored \nNumber of online transactions processed \nNumber of online accounts opened \nNumber of drivers seeking chauffeur/for hire endorsements \nNumber of Customer Service Center customers served \nPercentage of Customer Service Center customers served within 30 minutes or less (Target: 95%) Number of customer calls to the Contact Center \nPercentage of customer calls to the Contact Center answered within 3 minutes or less (Target: 85%) Number of citations processed by Records Management \nPercentage of citations processed by Records Management within 10 days \nPercentage of fraud investigations completed within 60 days (Target: 70%) \n \nFY 2017 Actual \n83.99% 1,538,310 \n162,980 352,136 131,969 \n4,047 7,807 \n637 503,789 354,963 \n1,268 N/A \n95.97% 1,605,969 \n59.58% 201,479 100.00% 53.48% \n \nFY 2018 Actual \n89.00% 1,383,625 \n155,677 345,995 156,502 \n3,746 7,489 \n696 730,853 504,126 \n758 3,856,916 \n96.82% 1,755,806 \n48.34% 186,836 97.00% 74.90% \n \nFY 2019 Actual \n95.90% 1,478,547 \n159,912 353,846 126,918 \n3,201 7,012 \n605 826,338 470,426 \n719 3,556,677 \n95.38% 1,407,923 \n69.45% 171,851 99.00% 68.58% \n \nFY 2020 Actual \n98.19% 996,427 143,140 363,390 \n98,963 2,891 6,156 414 \n907,230 545,453 \n428 2,549,680 \n97.16% 1,441,573 \n67.58% 183,196 63.00% 76.03% \n \nRegulatory Compliance \nPercentage of regulated programs in compliance \nAverage number of days for Regulatory Compliance programs that are out of compliance to become compliant Total number of driver safety programs regulated, e.g. driver training, DUI schools Number of certification applications for regulated programs \nNumber of audit findings \nNumber of students enrolled in Online Alcohol and Drug Awareness Programs (EADAP) \n \n88.71% 8.10 \n1,014 3,036 \n34 12,048 \n \n89.00% 9.50 904 \n2,410 103 \n24,407 \n \n94.00% 7.00 897 \n2,154 190 \n25,624 \n \n93.00% 12.4 889 \n1,870 166 \n29,499 \n \n37 \n \n Program Performance Measures: \nBright from the Start: Georgia Department of Early Care and Learning \nChild Care Services \nAverage days to respond to category one serious complaints \nPercentage of licensed child care learning centers, group day care homes, and family day care homes that are compliant with licensing rules \nNumber of licensing, monitoring, technical assistance, and complaint investigation visits to child care learning centers, group day care homes, and family day care homes in order to increase compliance and raise quality Number of audit findings \nPercentage of weekly Child Care Subsidy Payments processed electronically \nPercentage of providers receiving complaints regarding serious incidents requiring medical attention or missing child incidents (Category 1 and 2) \nPercentage of early care and education programs that have been in deficient licensing status within the last 12 months \nNutrition Services \nNumber of feeding sites for both the Child and Adult Care Food Program and Summer Food Service Program \nNumber of meals served by providers in the Child and Adult Care Food Program and the Summer Food Service Program \nPercentage of accurately submitted monthly claims reimbursed within 10 days of receipt \nNumber of program provider trainings provided on healthier menu options \nNumber of counties participating in the Child and Adult Care Food Program \nNumber of counties participating in the Summer Food Service Program \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \nFY 2020 Actual \n \n1 98% 15,069 \n0 100% \nN/A N/A \n \n1 99% 14,784 N/A 100% \n4% 2% \n \n1 99% 14,525 \n0 100% \n9% 1% \n \n1 99% 9,237 \n0 100% \n2% 0.45% \n \n6,560 84,070,504 \n98% 5 \n158 154 \n \n6,560 83,657,499 \n98% 5 \n158 154 \n \n7,296 84,745,720 \n98% 9 \n156 158 \n \n4,597 74,123,701 \n97% 7 \n154 158 \n \nPre-Kindergarten Program \nGeorgia Pre-Kindergarten program enrollment \nNumber of children on Pre-Kindergarten waiting list \nPercentage of classrooms implementing Work Sampling System (WSS) online in order to monitor and report student progress \nPercentage of children rated as \"in process\" or \"proficient\" on at least 80% of the WSS Language and Literacy Indicators \nPercentage of children rated as \"in process\" or \"proficient\" on at least 80% of the WSS Mathematics indicators \nPercentage of new Pre-Kindergarten teachers who attended both days of New Pre-K Teacher Institute who scored at 80% or above on all proficiency quizzes \nPercentage of Pre-Kindergarten Lead Teachers who are retained in the PreKindergarten program \n \n80,874 4,596 100% \n96% 94% 96% 80% \n \n80,536 4,065 100% 96% 95% 93% 81% \n \n80,493 4,630 100% 96% 94% 98% 81% \n \n80,328 4,303 100% N/A N/A 100% \n81.50% \n \n38 \n \n Program Performance Measures: \nQuality Initiatives \nNumber of compliant licensed early care and education programs that participate in the Quality Rating and Improvement System \nPercentage of compliant licensed early care and education programs that participate in the Quality Rating and Improvement System \nNumber of unique early learning professionals in the INCENTIVES Program \nPercentage of early learning and education programs that have improved their level of quality in the Quality Rating and Improvement System \nPercentage of INCENTIVES Program participants who increased their education level from the initial credential/degree earned \nPercentage of Quality Rating and Improvement System rated early care and education programs in the top two tiers (2- or 3-star rating) \nPercentage of children who receive Childcare and Parent Services (CAPS) eligible subsidies who are served in Quality Rated programs \nNumber of unique early learning professionals in the SCHOLARSHIPS program \nNumber of referrals offered to families by the Statewide Parental Referral System \nNumber of children served in the Rising Pre-Kindergarten and Rising Kindergarten Summer Transition Programs \nNumber of submitted Quality Rated portfolios supported by the Child Care Resource and Referral System for participation in the Quality Rating and Improvement System \nPercentage of DECAL Scholars remaining in classroom for at least five years \nPercentage of DECAL Scholars who are teaching in Quality Rated classrooms \n \nFY 2017 Actual \n2,868 61% \n1,311 48% 3% 60% 34% \n1,208 28,109 \n3,106 510 \nN/A N/A \n \nFY 2018 Actual \n3,482 75% \n1,280 47% 4% 68% 41% \n1,280 35,178 \n3,252 510 \nN/A N/A \n \nFY 2019 Actual \n3,351 75% \n1,174 58% 5% 70% 62% \n1,039 43,560 \n3,420 941 \n24% 73% \n \nFY 2020 Actual \n3,540 79% \n1,199 42% 5% 71% 76% \n1,724 33,780 \n2,708 974 \n19% 70% \n \n39 \n \n Program Performance Measures: \nDepartment of Economic Development \nDepartmental Administration (DEcD) \nNumber of audit findings Number of days from requisition to purchase order dispatch Number of payments processed Percentage of payments processed electronically Average number of days to process payments Agency turnover rate \nFilm, Video, and Music \nDirect Capital investment (in millions) Projects initiated Work days created by film and television production Leads scouted resulting into initiated project Value of tax credits certified \nGeorgia Council for the Arts \nNumber of Georgia Council for the Arts grant awards Number of counties served by GCA \nGeorgia Council for the Arts - Special Project \nNumber of grant awards \nGlobal Commerce \nNumber of jobs created Direct capital investment (millions) Number of active projects initiated Number of companies assisted Active projects resulting in retention, relocation or expansion \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \nFY 2020 Actual \n \n2 3 5,009 69 4 12.7 \n \n0 3 5,515 71 4 10.9 \n \n0 3 4,509 71 4 20.9 \n \nN/A 3 \n3,479 68 4 \n17.3 \n \n$2,700 \n \n$2,700 \n \n$2,900 \n \n$2,200 \n \n320 \n \n455 \n \n399 \n \n234 \n \n3,301,100 \n \n4,365,500 \n \n2,035,056 \n \n1,200,000 \n \n50 \n \n25 \n \n38 \n \n40 \n \n$800,277,268 $801,058,816 $859,812,794 $649,000,000 \n \n102 \n \nN/A \n \nN/A \n \nN/A \n \n128 \n \n131 \n \n130 \n \n152 \n \n85 \n \n312 \n \n214 \n \n218 \n \n30,039 $5,332 \n815 1,028 \n46 \n \n27,363 $5,566 \n866 1,110 \n48 \n \n28,960 $7,489 \n749 973 \n44 \n \n24,133 $7,431 \n730 746 \n48 \n \n40 \n \n Program Performance Measures: International Relations and Trade \nKey clients (statewide) Trade Successes \nRural Development \nRegions where community meeting were attended. There are a total of 12 regions. Community Visits \nCompanies visited \nSmall and Minority Business Development \nNumber of companies served \nNumber of community visits \nNumber of Resource Awareness recipients \nOutreach Recipients \nCOVID-19 PPP Webinar registrants served \nTourism \nTourism expenditures (in billions per calendar year) \nVisitors to the Visitor Information centers \nTourists visiting Georgia (in millions per calendar year) \nUnique visitors to the Explore Georgia website \nImpressions \n \nFY 2017 Actual \n821 253 \n \nFY 2018 Actual \n1,396 267 \n \nFY 2019 Actual \n2,081 241 \n \nFY 2020 Actual \n2,743 296 \n \nN/A \n \nN/A \n \n10 \n \n6 \n \nN/A \n \nN/A \n \n99 \n \n25 \n \nN/A \n \nN/A \n \n52 \n \n34 \n \n759 76 \n1,011 NA NA \n \n586 65 \n1,263 NA NA \n \n454 34 \n1,215 NA NA \n \nN/A N/A N/A 300 8,700 \n \n$28.50 11,396,252 \n105 5,121,591 632,708,559 \n \n$29.60 13,674,169 \n109 5,130,189 550,667,538 \n \n$31.50 13,428,121 \n112 4,660,000 546,754,642 \n \n$32.70 9,893,618 \n152 7,030,000 189,563,446 \n \n41 \n \n Program Performance Measures: \nDepartment of Education \nAgricultural Education \nGrades 6-12 student enrollment in Extended Day/Year programs \nNumber of schools providing Extended Day/Year programs \nPercentage of agriculture teachers meeting all required Extended Day/Year program standards Average number of monthly Extended Day contact hours reported \nAverage number of Extended Year contact hours reported \nPercentage of performance standards met on the Area Teacher program work evaluation Percentage of classroom agriculture teachers meeting all required program standards Average number of monthly Area Teacher contact hours reported \nNumber of teachers trained by Agriculture Area Teachers \nPercentage of performance standards met on the Young Farmer Teacher program work evaluation Young Farmer participants per instructor \nAverage number of contact hours reported by the Young Farmer teacher monthly report Enrollment in program events and activities at FFA Youth Camp facilities \nNumber of FFA events held at Camp John Hope and the Georgia FFA-FCCLA Center \nBusiness and Finance Administration \nAgency turnover rate \nNumber of audit findings \nNumber of payments processed \nPercentage of payments processed electronically \nNumber of open records requests \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \nFY 2020 Actual \n \n41,953 317 98% 40 351 \n100% 96% 52 455 95% 193 32 \n7,281 115 \n \n42,288 325 98% 43 352 \n100% 97% 56 465 96% 195 36 \n7,561 118 \n \n43,559 329 98% 41 355 \n100% 97% 57 467 96% 194 37 \n8,426 71 \n \n73,674 344 98% 42 357 \n100% 98% 55 472 96% 192 35 \n4,441 30 \n \n8.6% 0 \n150,641 99.0% 127 \n \n11.4% 0 \n134,874 99.0% 116 \n \n10.9% 0 \n148,365 82.0% 141 \n \n12.1% 0 \n149,593 82.0% 230 \n \nCentral Office \nState Central Office cost per FTE (i.e., student) \n \n$2.41 \n \n$3.52 \n \n$2.58 \n \n$2.38 \n \nCharter Schools \nNumber of charter schools \n \n106 \n \n113 \n \n110 \n \n116 \n \n42 \n \n Program Performance Measures: \nNumber of charter school petitions reviewed by the Georgia Department of Education Number of charter schools authorized \nPercentage of charter school requests for renewal approved \nNumber of students enrolled in charter schools \nCharter school student graduation rate \nNumber of charter system petitions reviewed by the Georgia Department of Education Number of approved charter systems operating \nNumber of planning grants awarded \nNumber of contact hours reported by planning consultants \nNumber of facilities grants awarded \nAverage value of facilities grants awarded \nNumber of Federal Charter School Program grants awarded \n \nFY 2017 Actual \n33 20 71.0% 84,392 76.0% \n2 42 \n3 18,490 \n11 $127,273 \n0 \n \nFY 2018 Actual \n35 31 88.0% 86,549 73.9% \n9 45 \n3 35,646 \n10 $147,500 \n26 \n \nFY 2019 Actual \n27 25 100.0% 74,669 N/A 17 45 \n3 28,156 \n16 $87,500 \n7 \n \nFY 2020 Actual \n40 29 100.0% 77,318 N/A \n7 48 \n3 28,870 \n80 $40,476 \n12 \n \nCommunities in Schools \nNumber of at-risk students receiving intensive services \nDropout rate for students served by Communities In Schools \nGraduation rate for students served by Communities In Schools \nPercentage of school districts with campuses participating in Communities In Schools Average amount of state funds spent per student served \nTotal dollars leveraged \n \n12,866 \n \n13,891 \n \n8,629 \n \n7,146 \n \n3.2% \n \n4.1% \n \n4.6% \n \n3.7% \n \n91.4% \n \n96.2% \n \n93.2% \n \n95.5% \n \n22.8% \n \n22.8% \n \n24.4% \n \n21.1% \n \n$93.51 \n \n$88.41 \n \n$142.32 \n \n$191.85 \n \n$13,582,560.00 $13,783,019.00 $7,171,632.00 $11,413,222.00 \n \nCurriculum Development \nNumber of resources developed to support implementation of curricular standards (resources include standards, framework components, videos, and remediation support) Average cost to develop a resource \nNumber of unique visits to GeorgiaStandards.org \nNumber of teachers attending curriculum and instruction training sessions \nNumber of industry specific language training courses developed \n \n693 $557.78 770,330 \n30,506 0 \n \n453 $644.82 749,810 \n49,437 0 \n \n1,834 $330.82 689,484 \n16,288 0 \n \n6,084 $112.31 1,075,053 \n50,371 0 \n \n43 \n \n Program Performance Measures: Federal Programs \nNumber of Title I schools \nAverage cost per school implementing Title Programs \n \nFY 2017 Actual \n1,651 \n$246,920 \n \nFY 2018 Actual \n1,647 \n$258,017 \n \nFY 2019 Actual \n1,638 \n$280,991 \n \nFY 2020 Actual \n1,627 \n$304,780 \n \nGeorgia Network for Educational and Therapeutic Support (GNETS) \nNumber of students served \n \n4,117 \n \nCost per student (to include state and federal funds) \n \n$17,491 \n \nPercentage of students who meet or exceed reading and math standards on \n \nN/A \n \nMilestones \n \nPercentage of students who are marked as proficient on the GAA \n \nN/A \n \nPercentage of students proficient in ELA on Milestones (EOG). \n \n2% \n \nPercentage of students proficient in ELA on Milestones (EOC). \n \n4% \n \nPercentage of students proficient in math on Milestones (EOG). \n \n3% \n \nPercentage of students proficient in math on Milestones (EOC). \n \n2% \n \n3,795 $19,179 \nN/A N/A 3% 5% 3% 3% \n \n3,607 $17,645 \nN/A N/A 3% 9% 4% 3% \n \n3,344 $19,010 \nN/A N/A N/A N/A N/A N/A \n \nGeorgia Virtual School \nNumber of courses offered \nNumber of advanced placement courses offered \nNumber of enrollments (in half-year segments \nNumber of systems with students enrolled in GaVS courses \nPercentage of students completing courses \nPercentage of students passing the appropriate End of Course Test for courses that require such a test Percentage of Credit Recovery students who passed final exam \n \n124 27 \n29,119 142 \n93.60% 84.60% 97.00% \n \n127 26 \n30,400 151 \n94.25% 87.50% 97.00% \n \n120 26 \n29,727 122 \n86.70% 85.96% 98.50% \n \n133 26 \n32,406 138 \n97.76% 84.24% 98.61% \n \n44 \n \n Program Performance Measures: Information Technology Services \nAverage bandwidth allocated per school expressed in megabits per second \nPercentage of school systems connected to the statewide network \nPercentage of classrooms with internet connection \nAverage amount of local support for information technology \nAverage school bandwidth overall (including local support) \n \nFY 2017 Actual \n100 100.00% \n99.32% 1,518 207 \n \nFY 2018 Actual \n100 100.00% \n99.70% 1,955 261 \n \nFY 2019 Actual \n100 100.00% \n99.82% 1,314 213 \n \nFY 2020 Actual \n100 100.00% \nN/A N/A N/A \n \nNon Quality Basic Education Formula Grants \nNumber of students served in residential treatment facilities \nAverage educational cost per student served in a residential treatment facility \n \n797 $7,211 \n \n772 $7,315 \n \n811 $7,197 \n \n770 $8,418 \n \nNutrition \nNumber of lunches served (in millions) \nAverage number of lunches served daily \nPercentage of children participating in the lunch program \nPercentage of children participating in the breakfast Program \nAverage cost of breakfast per student \nAverage cost of lunch per student \nPercentage of local school systems under review that are in full compliance with the nutritional standards required by the USDA Percentage of school districts with more than 75% of students participating in the Free and Reduce Lunch Program \nPreschool Disabilities Services \nNumber of three- and four-year old students with disabilities served by this program Cost of program per student served \nPercentage of children receiving preschool handicapped services who improved functioning in acquisition and use of knowledge and skills Percentage of children receiving preschool handicapped education services who remain in their regular education peer cohort \nPupil Transportation \nAverage number of buses operated daily \nAverage number of students transported daily \n \n202 1,091,592 \n67.2% 36.1% $1.83 $3.25 89.5% 47.6% \n9,656 $3,490 85.73% 52.89% \n14,858 963,622 \n \n195 1,090,019 \n66.6% 35.2% $1.31 $3.50 96.5% 42.0% \n9,983 $3,562 84.30% 51.90% \n14,671 1,007,996 \n \n196 1,076,733 \n65.9% 35.9% $1.83 $3.25 96.4% 42.5% \n9,894 $3,775 83.38% \nN/A \n14,761 1,008,772 \n \n169 911,748 \n68.8% 36.9% $1.98 $3.64 95.6% 42.3% \n10,158 $4,264 \nN/A N/A \nN/A N/A \n \n45 \n \n Program Performance Measures: \nAverage amount of state and local funds expended per student on pupil transportation Number of buses used for daily student transport exceeding useful life \nAverage number of miles driven per driver per day \nNumber of vehicles passing stopped buses \nDaily miles all systems \n \nFY 2017 Actual \n$506.92 \n4,718 \n54 \n7,945 \n795,923 \n \nFY 2018 Actual \n$547.25 \n5,303 \n54 \n7,465 \n787,672 \n \nFY 2019 Actual \n$567.22 \n5,063 \n52 \n8,737 \n771,598 \n \nFY 2020 Actual \nN/A \nN/A \nN/A \nN/A \nN/A \n \nQuality Basic Education Program \nNumber of FTEs (i.e., students) \nStatewide high school graduation rate (cohort method) \nStatewide high school dropout rate \nNumber of students served by the Georgia Special Needs Scholarship \nAverage scholarship award per student participating in the Georgia Special Needs Scholarship Average number of buses operated daily \nAverage number of students transported daily \nAverage amount of state and local funds expended per student on pupil transportation Number of school nurses and school nurse assistants \nAverage number of students served by a school nurse or nurse assistant \nNumber of school nurses or school nurse assistants per school \nPercentage of students requiring remedial coursework in college \nPercentage of students enrolled in postsecondary education within 16 months of graduation College and Career Ready Performance Index (CCRPI) Score for Elementary Schools College and Career Ready Performance Index (CCRPI) Score for Middle Schools College and Career Ready Performance Index (CCRPI) Score for High Schools \n \n1,744,714 80.6% 2.8% 4,553 \n$5,722.00 14,858 \n963,622 $506.92 \n1,936 907 0.84 N/A N/A N/A N/A N/A \n \n1,746,203 81.6% 2.8% 4,664 \n$6,672.00 14,671 \n1,007,996 $547.25 1,867 947 0.82 N/A N/A 75.3 76.2 77.8 \n \n1,747,005 82.0% 2.6% 4,873 \n$6,293.00 14,761 \n1,008,772 N/A \n1,869 946 0.81 N/A N/A 79.9 77.0 78.8 \n \n1,750,930 83.8% 2.0% 4,774 N/A N/A N/A N/A 1,955 905 .85 N/A N/A N/A N/A N/A \n \nRegional Education Service Agencies (RESAs) \nNumber of teachers/school staff earning Professional Learning Units through \ncourses and workshops \n \n17,245 \n \n19,995 \n \nN/A \n \nN/A \n \nNumber of teachers/school staff attending other professional learning activities \n \n112,306 \n \n133,762 \n \nN/A \n \nN/A \n \n46 \n \n Program Performance Measures: \nTotal number of contact hours earned by teachers and school staff through workshops and training Amount saved through regional contracts \nNumber of attendees at technology focused trainings conducted \nNumber of PLUs earned through RESA courses and workshops \n \nFY 2017 Actual \nN/A \n$42,193,413 \n24,482 \n59,737 \n \nFY 2018 Actual \nN/A \n46,675,994 \n36,755 \n69,310 \n \nFY 2019 Actual \nN/A \nN/A \nN/A \nN/A \n \nFY 2020 Actual \nN/A \nN/A \nN/A \nN/A \n \nSchool Improvement \nPercentage of high schools served and classified as Focus that had an increase in the four year cohort graduation rate from the previous year Percentage of schools served that demonstrated an increased CCRPI score from the previous year Number of districts implementing Teacher/Leader Keys Evaluation System (TKES/LKES) Average number of Priority schools served by a School Effectiveness Specialist Team \nState Charter School Commission Administration \nNumber of operational state charter schools in Georgia \nNumber of applications received \nNumber of new charter schools authorized \nNumber of state charter schools closed by the State Charter Schools Commission due to poor academic and/or financial performance Number of training activities conducted with existing charter schools \nNumber of training activities conducted with potential charter schools \nNumber of charter schools outperforming comparison school districts based on the College and Career Ready Performance Index (CCRPI) and value-added impact scores Number of charter schools performing above the statewide average for CCRPI \nState Schools \nNumber of students enrolled at Atlanta Area School for the Deaf \nNumber of students enrolled at Georgia Academy for the Blind \nNumber of students enrolled at Georgia School for the Deaf \nPercentage of students in grades 1-12 completing Individualized Education Program goals at Atlanta Area School for the Deaf Percentage of students in grades 1-12 completing Individualized Education Program goals at Georgia Academy for the Blind Percentage of students in grades 1-12 completing Individualized Education Program goals at Georgia School for the Deaf \n \n89.00% 47.05% \n180 13 \n \n50.00% 42.3% 180 26 \n \n56.00% 62.2% 206 23 \n \n70.00% N/A 206 23 \n \n23 12 \n6 0 15 4 10 \n9 \n185 100 \n85 100% 100% 100% \n \n27 12 \n3 1 19 4 14 \n5 \n182 106 \n85 99% 100% 100% \n \n29 22 \n7 0 25 14 22 \n7 \n194 101 \n75 100% 100% 100% \n \n33 21 \n8 0 27 24 N/A \nN/A \n183 99 74 \n100% 100% 100% \n \n47 \n \n Program Performance Measures: \nPercentage of graduates completing transition plans at all three state schools \nPercentage of prior year's graduates at Atlanta Area School for the Deaf that have a positive postsecondary outcome: career, schooling, job training Percentage of prior year's graduates at Georgia Academy for the Blind that have a positive postsecondary outcome: career, schooling, job training Percentage of prior year's graduates at Georgia School for the Deaf that have a positive postsecondary outcome: career, schooling, job training Cost per student at Atlanta Area School for the Deaf \nCost per student at Georgia Academy for the Blind \nCost per student at Georgia School for the Deaf \nGraduation rate at Atlanta Area School for the Deaf \nGraduation rate at Georgia Academy for the Blind \nGraduation rate at Georgia School for the Deaf \n \nFY 2017 Actual \n100% 88% 43% 70% \n$48,982 $89,736 $76,394 \n100% 100% 100% \n \nFY 2018 Actual \n100% 90% 86% 75% \n$52,017 $84,637 $73,538 \n100% 100% 100% \n \nFY 2019 Actual \n100% 94% 90% 80% \n$42,822 $87,002 $83,331 \n100% 100% 100% \n \nFY 2020 Actual \n100% 94% 88% 75% \n$58,186 $97,911 $85,959 \n100% 100% 100% \n \nTechnology/Career Education \nTotal student enrollment in grades 6-12 \n \n591,172 \n \nN/A \n \nN/A \n \nN/A \n \nTotal student enrollment in grades 9-12 \n \n350,948 \n \nN/A \n \nN/A \n \nN/A \n \nNumber of high school concentrators (students with 3 or more classes in a Career Pathway) \nNumber of professional development workshops for teachers \n \n130,547 \n \nN/A \n \nN/A \n \nN/A \n \n209 \n \nN/A \n \nN/A \n \nN/A \n \nNumber of industry certified programs \n \n476 \n \nN/A \n \nN/A \n \nN/A \n \nCareer and technology student organization membership \n \n156,384 \n \nN/A \n \nN/A \n \nN/A \n \nCost per student served (unduplicated count) \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nGraduation rate for Career, Technology, and Agricultural Education concentrators \n \n96.0% \n \nN/A \n \nN/A \n \nN/A \n \nDifference of Career, Technology, and Agricultural Education graduation rate from the state average \n \n15.4% \n \nN/A \n \nN/A \n \nN/A \n \nTotal student enrollment in grades 6-8 \n \n240,224 \n \nN/A \n \nN/A \n \nN/A \n \nTesting \nNumber of Georgia Milestones tests administered \nAverage Georgia Milestones cost per student \nNumber of Georgia Milestones tests administered online \n \n3,187,001 $7.47 \n2,650,374 \n \n3,237,211 $7.74 \n2,852,196 \n \n3,169,258 $8.16 \n3,166,213 \n \n231,315 N/A \n231,312 \n \n48 \n \n Program Performance Measures: \nNumber of Advanced Placement (AP) exams administered \nNumber of students taking AP exams \nNumber of AP test fees subsidized \nPercentage of students statewide who obtained a score of three (3) or higher on advanced placement exams \nTuition for Multiple Disability Students \nNumber of students with disabilities served in residential placements \nAverage total cost per student \nPercentage of all services covered by state grant funds \n \nFY 2017 Actual \n153,154 \n87,545 \n25,283 \n57% \n \nFY 2018 Actual \n154,479 \n87,109 \n23,123 \n60% \n \nFY 2019 Actual \n151,728 \n84,207 \n50,970 \n61% \n \nFY 2020 Actual \n139,155 \n76,598 \n44,782 \n65% \n \n15 $103,463 \n50.9% \n \n13 $176,911 \n51.0% \n \nN/A \n \n11 \n \nN/A \n \n$115,909 \n \nN/A \n \n54.8% \n \n49 \n \n Program Performance Measures: \nEmployees' Retirement System of Georgia \nDeferred Compensation \nNumber of participants \nTotal assets under management (in millions) \nCost per participant \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \nFY 2020 Actual \n \n68,542 $1,453 \n62 \n \n72,699 $1,615 \n60 \n \n76,137 $1,801 \n58 \n \n77,931 $1,932 \n62 \n \nGeorgia Military Pension Fund \nNumber of retirees \u0026 beneficiaries receiving benefits \nTotal benefit payments made \nNew retiree on-time processing rate \n \n985 $1,042,000 \n64% \n \n1,076 $1,138,000 \n77% \n \n1,148 $1,221,000 \n77% \n \n1,223 $1,297,000 \n57% \n \nPublic School Employees Retirement System \nNumber of retirees \u0026 beneficiaries receiving benefits \nTotal benefit payments made (in millions) \nNew retiree on-time processing rate \n \n18,104 $59.38 \n99% \n \n18,492 $61.82 \n97% \n \n18,990 $63.64 \n97% \n \n19,232 $66.09 \n98% \n \nSystem Administration (ERS) \nNumber of active enrollees in the Employees' Retirement System (ERS) plan New retiree on-time processing rate for the ERS plan Percentage of ERS plan service retirement applications processed without error Number of retirees \u0026 beneficiaries receiving benefits through the ERS plan Total benefit payments made for the ERS plan (in millions) Average speed to answer incoming calls (in seconds) Number of calls dropped compared to volume of calls Number of audit findings in annual financial audit \n \n60,983 98.4% 93.9% 49,632 $1,394.28 \n93 5.2% \n0 \n \n60,406 97.7% 92.0% 50,863 $1,413.30 \n69 4.2% \n0 \n \n59,207 98.5% 95.3% 52,275 $1,443.76 \n90 5.0% \n0 \n \n57,059 98.3% 90.0% 53,249 $1,484.45 \n78 4.68% \n0 \n \n50 \n \n Program Performance Measures: \nState Forestry Commission \nCommission Administration (SFC) \nNumber of audit findings Total federal dollars received agency wide \nForest Management \nNumber of water quality exams conducted on logging and forestry operations Number of acres covered by forest management plans Number of forested acres in the state Landowners reached through educational programs \nForest Protection \nNumber of acres burned by wildfires Average fire response time (in minutes) Number of online and automated burn permits issued Percentage of burn permits issued online Number of acres per firefighter Dollar value of property destroyed/damaged by forest fires Number of wildfire arson investigations conducted Number of fire fighters trained and certified in wild land firefighting \nTree Seedling Nursery \nAmount of revenue generated through seedling sales Number of seedlings sold Percentage of seedlings sold as compared to total seedlings grown and available in inventory for sale Number of orders filled Number of customers served Revenue generated through seedlings sales, seed sales, and timber sales \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \nFY 2020 Actual \n \nN/A $6,466,832 \n \n0 $17,143,762 \n \n0 $14,893,632 \n \n0 $6,068,754 \n \n1,188 556,571 24,728,400 357,265 \n \n1,217 492,832 24,564,762 308,748 \n \n1,188 508,172 24,520,480 595,250 \n \n1,198 429,522 24,464,219 109,936 \n \n71,084 29.0 \n776,460 91.00% 68,620 $5,296,044 \n86 112 \n \n15,385 25.6 \n820,250 92.00% 68,620 $2,767,273 \n42 97 \n \n7,037 25.2 \n746,177 92.00% 68,620 $3,806,132 \n27 93 \n \n9,488 26.3 \n719,641 92.20% 64,397 $1,277,205 \n23 66 \n \n$888,453 12,260,780 \n87.33% 2,934 1,541 \n$1,203,494 \n \n$1,071,596 12,484,990 \n92.84% 2,734 1,541 \n$1,310,270 \n \n$811,501 9,653,088 \n74.23% 3,503 1,765 \n$987,730 \n \n$1,194,688 15,226,922 \n96.30% 3,398 1,795 \n$1,358,366 \n \n51 \n \n Program Performance Measures: \nOffice of the Governor: Attached Agencies \nOffice of the Child Advocate \nNumber of child welfare complaints (per calendar year) \nAverage time to complete an investigation \nPercentage of teams that remain in compliance with Child Abuse Protocol requirements \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \nFY 2020 Actual \n \n545 56 \n78% \n \n653 65 \n73% \n \n645 60 \n68% \n \n580 44 \n45% \n \nGeorgia Emergency Management and Homeland Security Agency \nPercentage of all requests for state assets and mutual aid assistance handled successfully \nNumber of Georgia counties with an approved Annual County Emergency Management Work Plan \nTotal number of projects open in the Public Assistance grant program \n \n100% 158 \n3,322 \n \nTotal number of projects open in the Hazard Mitigation grant program \n \n54 \n \nNumber of Certified Emergency Managers trained by the agency \n \n105 \n \nNumber of days the State Operations Center was open to coordinate state \n \n54 \n \nresponse to disasters or emergencies \n \nNumber of school safety training programs provided \n \n118 \n \nNumber of persons that attended agency sponsored WebEOC training \n \n347 \n \nDollar value of payments processed to local governments \n \n$78,339,828 \n \nNumber of Homeland Security subawards managed \n \n265 \n \nNumber of counties with wireless emergency 911 plans \n \n175 \n \n100% 161 \n2,827 110 61 21 100 386 \n$53,444,913 298 175 \n \n100% \n \n100% \n \n161 \n \n156 \n \n2,811 \n \n3,095 \n \n130 \n \n171 \n \n72 \n \n87 \n \n74 \n \n159 \n \n148 \n \n46 \n \n237 \n \n104 \n \n$94,909,794 $114,528,564 \n \n364 \n \n346 \n \n175 \n \n176 \n \nGeorgia Professional Standards Commission \nNumber of approved educator preparation programs \nAverage processing time for certification cases submitted with all necessary documentation (in days) Number of certification cases completed \nNumber of individuals with an active GaPSC credential \nNew ethics complaints received \nPercentage of ethics cases extended by the Commission past the 60 calendarday timeframe established in Georgia code Percentage of ethics cases cleared by the Commission voting \"no probable cause\" after an investigation Number of P-16 educators and administrators reached through outreach events and training opportunities \n \n921 6 \n87,517 309,158 \n1,801 15% 31% \n10,088 \n \n921 6 \n94,597 309,991 \n1,758 16% 30% \n7,435 \n \n941 6 \n91,159 311,377 \n1,940 17% 25% \n5,572 \n \n984 6 \n91,415 314,754 \n1,728 22% 23% \n6,596 \n \n52 \n \n Program Performance Measures: \nPercentage of educator preparation program completers who qualify for certification Percentage of completers of a PSC-approved teacher preparation program who are employed in a Georgia public school the year after program completion and remain employed for at least three years Percentage of completers of a PSC-approved teacher preparation program who are employed in a Georgia public school the year after program completion and earns an unsatisfactory or ineffective annual performance rating in one of the first five years of employment Percentage of students enrolled in Georgia-approved educator preparation baccalaureate programs that passed the Georgia Assessment for the Certification of Educators on the first attempt \nGovernor's Office of Student Achievement \nAverage number of days to complete an audit \nNumber of elementary and middle schools audited statewide \nNumber of elementary and middle schools flagged for testing irregularities \nAverage number of unique visits to GOSA website per month \nNumber of research studies published \nNumber of policy briefings on educational developments published on GOSA website Number of Georgia Milestones Assessments monitored by the state \nPercentage of students in schools served by mentors reading on benchmark \nPercentage of school districts who nominated a student for the Governor's Honors Program Percentage of schools audited that were flagged requiring further inquiry \n \nFY 2017 Actual \n89% \nN/A \n \nFY 2018 Actual \n90% \nN/A \n \nFY 2019 Actual \n90% \n86% \n \nFY 2020 Actual \n92% \n86% \n \nN/A \n \nN/A \n \n6% \n \n6% \n \nN/A \n \nN/A \n \n92% \n \n92% \n \n79 1,811 \n54 22,689 \n4 6 N/A 55% 74% N/A \n \n129 1,815 \n37 22,511 \n4 1 N/A 55% 71% N/A \n \n171 1,826 \n38 41,866 \n3 2 38 63% 70% 6% \n \n190 1,800 \n13 47,371 \n3 0 N/A N/A 87% 6% \n \n53 \n \n Program Performance Measures: \nDepartment of Human Services \nAdoptions Services \nNumber of finalized adoptions \nPercentage of adoptions finalized within six months of adoptive placement \nPercentage of children exiting foster care for adoption within 24 months of their last removal from home Number of finalized adoptions as a percentage of total eligible children \nPercentage of children with an adoption disruption (i.e., children in an adoptive home but the adoption is not finalized) \nAfter School Care \nNumber of youth who participate in afterschool and summer programs \nPercentage of youth in foster care who participate in after school programs \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \nFY 2020 Actual \n \n1,186 88.53% 24.28% 47.10% \n2.37% \n \n1,201 89.16% 22.07% 39.45% 1.26% \n \n1,427 91.12% 18.71% 43.30% \n2.38% \n \n1,416 92.16% 20.19% 43.34% \n2.82% \n \n56,136 1.40% \n \n34,420 1.99% \n \n40,578 2.26% \n \n25,903 1.05% \n \nChild Abuse and Neglect Prevention \nNumber of children reached \nNumber of families reached \nNumber of community-based partnerships \nNumber of local entities participating in Abstinence Education Grant Program \n \nN/A \n \n77,963 \n \n99,957 \n \n53,502 \n \n221 \n \n15,224 \n \n8,888 \n \n34,076 \n \n35 \n \n45 \n \n33 \n \n32 \n \nN/A \n \n61 \n \n40 \n \n98 \n \nChild Support Services \nPercentage of current support being paid as ordered (per federal fiscal year) \nPercentage of families receiving arrears payments (per federal fiscal year) \nNumber of active cases (per federal fiscal year) \nPercentage of requests for service that resulted in orders established for cases (per federal fiscal year) Total monies collected and redistributed to custodial parents and the state treasury (per federal fiscal year) \n \n60.32% \n \n60.11% \n \n60.43% \n \n62.05% \n \n64.45% \n \n63.87% \n \n64.49% \n \n76.19% \n \n411,491 \n \n390,096 \n \n376,729 \n \n356,877 \n \n89.93% \n \n90.93% \n \n91.00% \n \n90.40% \n \n$744,927,353 $736,771,614 $726,762,985 $835,689,352 \n \nChild Welfare Services \nNumber of calls screened out \nNumber of investigations conducted \nNumber of substantiated maltreatment incidents \nPercentage of calls responded to within designated priority of the receipt of the report of alleged maltreatment \n \n26,219 34,166 14,046 30.41% \n \n21,221 38,451 16,620 20.24% \n \n39,927 40,494 13,895 91.33% \n \n35,981 40,182 11,857 54.31% \n \n54 \n \n Program Performance Measures: \nNumber of Family Preservation Cases \nNumber of Family Support Cases \nPercentage of children who return home within 12 months of being removed \nPercentage of children who were victims of subsequent maltreatment within 6 months Percentage of foster children who re-enter foster care within 12 months \nChild Protective Service worker average caseload \nChild Protective Service worker turnover rate \nPercentage of state served by child advocacy centers \nNumber of forensic interviews conducted by child advocacy centers \nPercentage of forensic interviews conducted for sexual abuse allegations \n \nFY 2017 Actual \n6,370 59,913 63.79% 5.29% 5.68% \n16.1 29.14% \n92.0% 10,802 70.00% \n \nFY 2018 Actual \n7,307 54,549 59.72% 2.88% 4.96% \n15.0 36.50% \n97.0% 11,613 68.06% \n \nFY 2019 Actual \n7,155 47,066 55.06% 2.37% 3.98% \n17.4 34.80% \n98.2% 12,104 71.70% \n \nFY 2020 Actual \n7,213 37,238 54.43% 2.34% 2.89% \n15.1 26.25% \n98.0% 11,034 50.00% \n \nCommunity Services \nNumber of low-income individuals who were assisted by Community Services Block Grant Funds \nNumber of individuals receiving emergency assistance \nPercentage of participants who were unemployed and obtained a job \nPercentage of participants who became employed and maintained a job for at least 90 days \nPercentage of participants who obtained educational skills/competencies required for employment \nNumber of senior citizens receiving services who maintain an independent living situation \nNumber of individuals with disabilities served who maintain an independent living situation \nNumber of low-income participants who obtained court-ordered child support payments leading to becoming more self-sufficient \n \n131,020 104,375 \n22% 88% 41% 13,675 9,538 3,748 \n \n165,745 118,365 \n8% 87% 39% 16,604 7,590 3,008 \n \n149,119 124,233 \n27% 42% 42% 85,823 52,494 2,444 \n \n159,405 132,985 \n44% 60% 33% 38,948 24,105 2,087 \n \nDepartmental Administration (DHS) \nNumber of clients receiving transportation services \nNumber of trips provided by transportation services \nTotal funds expended for transportation \nCost per trip for transportation services \nPercentage of background investigations initiated by electronic fingerprinting technicians within 14 calendar days (Target: 95%) \n \n24,704 2,264,002 $23,357,591 \n$10.32 99% \n \n14,807 2,164,229 $25,048,153 \n$11.57 99% \n \n20,696 1,950,214 $26,773,384 \n$11.89 99% \n \n14,097 1,554,262 $20,115,041 \n$12.94 99% \n \n55 \n \n Program Performance Measures: \nNumber of Supplemental Nutrition Assistance Program (SNAP) recovery referrals \nNumber of Application Service Requests (ASR) \nPercentage of Application Service Requests (ASR) completed by the agreed upon date \nAgency turnover rate \n \nFY 2017 Actual \n9,376 \n640 \n88.44% \n19.93% \n \nFY 2018 Actual \n7,714 \n638 \n94.94% \n18.60% \n \nFY 2019 Actual \n7,852 \n960 \n93.57% \n19.50% \n \nFY 2020 Actual \n4,829 \n1,237 \n93.95% \n17.60% \n \nElder Abuse Investigations and Prevention \nNumber of complaints received by the Long-Term Care Ombudsman Percentage of Long-Term Care Ombudsman complaints resolved to the client's satisfaction Number of reports of abuse, neglect, or exploitation Number of wards Number of participants in the At-Risk Adult Crime Tactics Training Program Percentage of Adult Protective Services investigations initiated within 10 days Percentage of Adult Protective Services investigations completed within 30 days Percentage of Adult Protective Services investigations completed within 45 days Average Adult Protective Services investigator caseload Average Adult Protective Services guardianship manager caseload Adult Protective Services (APS) investigator turnover rate Public guardianship case manager turnover rate Percentage of reports resulting in an investigation Percentage of investigations where claims were substantiated Amount of consumer savings through elderly legal assistance counseling Number of legal client served \n \n3,391 54.00% 39,499 \n809 267 94.60% 81.90% N/A \n21 24 8.00% 19.51% 24% 31.00% $11,123,785 28,160 \n \n4,249 68.70% 50,159 \n952 354 94.00% 81.80% N/A \n25 26 11.61% 8.80% 67% 38.90% $9,083,926 28,702 \n \n4,650 69.00% 62,311 \n1,029 416 \n93.00% 73.80% \nN/A 27 25 \n18.98% 23.26% \n87% 39.90% $11,068,368 21,467 \n \n4,555 73.00% 62,446 \n1,132 269 \n76.00% N/A 81% 25 24 \n10.00% 13.00% \n85% 44.60% $12,080,735 35,418 \n \nElder Community Living Services \nNumber of months Non-Medicaid Home and Community Based Services program participants delayed admission into a more costly facility \nNon-Medicaid Home and Community Based Services clients served \nAverage cost per Non-Medicaid Home and Community Based Services client \n \n49 33,970 $1,849 \n \n46 33,875 $1,898 \n \n50 30,251 $1,449 \n \n46 37,780 $2,131 \n \n56 \n \n Program Performance Measures: Elder Support Services \nPercentage of clients retaining employment for 6 months or longer \nOut-of-pocket savings to Medicare consumers \nNumber of Aging \u0026 Disability Resource Connection (ADRC) clients served \nPercentage of clients receiving either home delivered meals or congregate meals that maintain or improve their nutrition risk score Number of seniors served meals at senior centers \nNumber of seniors served home delivered meals \nNumber of home delivered meals \nNumber of Money Follows the Person transitions \nMoney Follows the Person savings to Medicaid (based on average Medicaid Nursing Home costs) Number of senior center meals served \nNumber of clients that report they eat two or fewer meals a day \n \nFY 2017 Actual \n69.40% $44,955,344 \n174,627 65.00% 15,271 12,666 2,411,228 \n218 $7,629,346 \n1,470,017 N/A \n \nFY 2018 Actual \n44.80% $14,908,302 \n79,689 69.45% 15,311 13,645 2,497,845 \n255 $9,205,245 \n1,491,942 N/A \n \nFY 2019 Actual \n41.00% $9,372,437 \n98,860 65.00% 15,617 14,187 2,610,896 \n212 $7,632,000 \n1,583,114 N/A \n \nFY 2020 Actual \n39.70% $16,857,387 \n70,558 68.00% 15,072 18,217 2,830,706 \n216 $7,735,000 \n1,151,965 N/A \n \nEnergy Assistance \nNumber of households that received energy assistance \nNumber of households that received crisis energy assistance \nAverage payment received for regular energy assistance \nAverage payment received for crisis energy assistance \nPercentage of LIHEAP recipient households that have at least one member who is either elderly, disabled or under the age of five Percentage of households authorized for assistance within 11 days from date of application Number of elderly households authorized for assistance in order to retain heating services \nFederal Eligibility Benefit Services \nNumber of food stamp cases \nFood stamp eligibility accuracy rate (maintain error rate below national average) \nPercentage of individuals receiving Right from the Start Medicaid within 45 days of application \nOut-of-Home Care \nNumber of licensed foster homes \n \n137,385 30,715 \n$338.33 $341.53 69.82% 73.15% \n70,334 \n \n140,795 36,563 \n$346.81 $345.85 69.30% 70.61% \n71,675 \n \n191,425 34,913 \n$346.99 $345.67 74.96% 67.43% 107,161 \n \n251,069 27,962 \n$396.78 $396.78 72.94% 74.53% 160,273 \n \n762,684 95.30% 95.36% \n \n714,985 80.32% 74.16% \n \n659,707 90.87% 84.46% \n \n659,552 88.00% 80.54% \n \n7,194 \n \n7,988 \n \n8,307 \n \n8,151 \n \n57 \n \n Program Performance Measures: \nNumber of children in the legal custody of DFCS \nPercentage of siblings placed together in out-of-home care \nPercentage of children in care for 12-24 months with two or fewer placement settings Percentage of children placed with relatives \nPercentage of children in congregate care \nPercentage of children who do not experience maltreatment while in foster care \n \nFY 2017 Actual \n19,832 \n66.16% \n57.72% \n29.00% \n11.65% \n99.56% \n \nFY 2018 Actual \n21,251 \n67.25% \n51.62% \n36.29% \n13.24% \n99.78% \n \nFY 2019 Actual \n20,464 \n68.79% \n47.78% \n36.14% \n15.13% \n99.59% \n \nFY 2020 Actual \n18,402 \n72.34% \n49.02% \n38.00% \n15.86% \n99.63% \n \nRefugee Assistance \nPercentage of participating refugees obtaining employment \nPercentage of refugees retaining employment for 90 days \nPercentage of refugees entering full time employment offering health benefits \nCost per refugee entering employment \nPercentage of refugees receiving health screenings within their first 30 days in the country The number of eligible refugees receiving English language instruction \nThe number of eligible refugees receiving social adjustment services \nPercentage of Refugees who terminate Refugee Cash Assistance/Temporary Assistance for Needy Families(TANF)due to employment. Number of Refugees initially resettled in Georgia. \nNumber of Refugees who entered full time employment. \n \n64.46% 87.51% 79.32% \n$988 37.20% \n942 1,513 100% 1,872 \n809 \n \n57.12% 83.16% 84.40% $1,129 83.59% \n620 1,053 100% \n837 581 \n \n53.08% 85.02% 81.13% $1,369 85.26% \n568 1,155 100% 1,189 \n507 \n \n43.32% 86.76% 81.01% $1,934 87.00% \n373 1,083 100% \n375 284 \n \nResidential Child Care Licensing \nNumber of new licenses and renewals applications processed \nNumber of complaints and incident reports received \nPercentage of licensed facilities, agencies and institutions who received a followup visit within the required time frame following the issuance of an Enforcement Action Percentage of inspections closed within 30 days \nPercentage of complaints received and incident reports that result in investigations Average number of days for investigations \n \n356 6,384 91.30% 48.30% 12.69% \n94 \n \n351 7,781 85.70% 45.50% 11.50% \n101 \n \n344 7,243 100.00% 34.70% 18.50% \n164 \n \n296 10,507 100.00% 45.30% 13.00% \n122 \n \n58 \n \n Program Performance Measures: Support for Needy Families - Basic Assistance \nNumber of adults receiving cash assistance \nPercentage of individuals receiving assistance within 45 days of application \nSupport for Needy Families - Work Assistance \nPercentage of single parent households who are in qualified work activities \nPercentage of households who return to Temporary Assistance for Needy Families (TANF) in 1st year following exit Percentage of cases renewed online \n \nFY 2017 Actual \n2,182 \n95.37% \n \nFY 2018 Actual \n2,001 \n79.89% \n \nFY 2019 Actual \n1,533 \n96.53% \n \nFY 2020 Actual \n901 \n96.95% \n \n82.25% 8.85% N/A \n \n35.85% 6.89% \n61.76% \n \nN/A 8.01% 61.68% \n \nN/A 7.70% 58.51% \n \n59 \n \n Program Performance Measures: \nDepartment of Human Services: Attached Agencies \nCouncil On Aging \nPercentage of participants who have a better understanding of issues that benefit elderly Georgians as a result of council training, education, and advocacy efforts (Target: 75%) Legislation initiated, influenced and/or enacted each legislative session which benefits older Georgians (Target: 10) \nForums and other events conducted which promote issues beneficial to elderly Georgians (Target: 20) \nFamily Connection \nFamily Connection collaboratives' training satisfaction rate \nAverage dollar leveraged with cash and in-kind per state appropriated dollar by county collaborative (FY18 estimated amount) \nNumber of local, regional and statewide technical assistance events delivered \nNumber of KIDS COUNT data tools \n \nFY 2017 Actual \n97.0% 17 \n137 \n90.80% $4 \nN/A N/A \n \nFY 2018 Actual \n97.0% 14 \n126 \n92.50% $4 \n17,000 10 \n \nFY 2019 Actual \n97.3% 19 \n127 \n86.90% $4 \n11,004 9 \n \nFY 2020 Actual \n97.5% 18 97 \nN/A $3 \n8,784 11 \n \nGeorgia Vocational Rehabilitation Agency: Business Enterprise Program \n \nPercentage increase in the number of blind vendors \n \n1% \n \nAmount collected in total sales \n \n$8,219,916 \n \nNumber of vendors \n \n67 \n \n1% $7,890,913 \n63 \n \n2% $8,787,429 \n64 \n \n1% $7,338,990 \n64 \n \nGeorgia Vocational Rehabilitation Agency: Departmental Administration \n \nAgency turnover rate \n \n18.80% \n \nNumber of audit findings \n \n0 \n \nNumber of customers complaints \n \n305 \n \nPercentage of federal grants utilized \n \n92% \n \nPercentage of agency funding dedicated to administration \n \n6% \n \n15.00% 0 \n264 92% \n6% \n \n21.49% 0 \n372 95% \n6% \n \n13.45% 0 \n278 93% \n5% \n \nGeorgia Vocational Rehabilitation Agency: Disability Adjudication Services \n \nPercentage of disability benefit determinations found to be correct (Federal \n \n98.10% \n \nStandard: 97%) \n \nAverage number of days to determine claims (Federal Standard: 137 days) \n \n131.4 \n \nNumber of claims adjudicated \n \n148,469 \n \n95.60% 139.8 \n142,792 \n \n93.50% 146.6 \n127,294 \n \n93.50% 127.0 \n110,216 \n \nGeorgia Vocational Rehabilitation Agency: Georgia Industries for the Blind \n \nNumber of blind persons employed by Georgia Industries for the Blind (GIB) \n \n53 \n \n60 \n \n45 \n \n53 \n \n60 \n \n Program Performance Measures: \nTotal revenue generated from products and services \nPercentage of total direct labor hours performed by individuals who are legally blind (Federal Minimum Standard: 75%) Percentage of total revenue from services \nPercentage of total revenue from commercial sales \nPercentage of total revenue from federal sales \n \nFY 2017 Actual \n$6,115,599 \n83.80% \n8.30% \n1.40% \n86.60% \n \nFY 2018 Actual \n$6,397,226 \n79.10% \n9.53% \n1.51% \n84.37% \n \nFY 2019 Actual \n$6,636,086 \n76.40% \n10.06% \n0.03% \n84.91% \n \nFY 2020 Actual \n$6,115,599 \n76.60% \n8.30% \n1.40% \n86.60% \n \nGeorgia Vocational Rehabilitation Agency: Vocational Rehabilitation Program \n \nNumber of clients served \n \n36,818 \n \nPercentage of cases determined eligible within 60 days from the date of application \nPercentage of individuals who obtained successful employment for at least 90 days after cases were closed (Federal Performance Level \u003e 55.8%) \nNumber of clients on the waiting list for services \n \n59% 51% \n0 \n \nNumber of residential Vocational Rehabilitation (VR) clients served \n \n434 \n \nAverage daily cost per student (in state general funds) \n \n$78 \n \nNumber of residential VR admissions \n \n333 \n \nAverage daily residential VR census \n \n136 \n \nAverage length of residential VR program participation (in days) \n \n149 \n \n34,708 51% 42% 0 546 $93 530 116 80 \n \n39,444 57% 29% 0 940 $77 853 133 57 \n \n36,287 67% 32% 0 \n1,050 $84 \n1,308 110 31 \n \n61 \n \n Program Performance Measures: \nCommissioner of Insurance \nDepartmental Administration (COI) \nNumber of payments processed Percentage of payments processed electronically Average number of days to process payments Number of audit findings Agency turnover rate Average number of business days to execute a contract \nEnforcement \nNumber of cases closed with actions Fines collected Percentage of total cases closed with actions Number of cases referred to the Office of Administrative hearings (OSHA) \nFire Safety \nNumber of inspections conducted Percentage of mandated inspections completed (June to June) Percentage of inspections conducted that are re-inspections Number of permits and approvals issued Number of fire investigations initiated upon request of local authorities Number of fire investigations closed Number of investigations determined to be arson Number of arson investigations closed Amount of fines assessed \nIndustrial Loan \nNumbers of lenders regulated Number of licensees audited \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \nFY 2020 Actual \n \nN/A \n \n2,025 \n \n2,743 \n \n2,901 \n \nN/A \n \n90.00% \n \n72.55% \n \n88.70% \n \nN/A \n \n1 \n \n15 \n \n15 \n \n0 \n \n3 \n \n0 \n \n0 \n \nN/A \n \n9.00% \n \n26.00% \n \n18.00% \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \n313 $2,426,344 \n14.0% 8 \n \n226 $1,355,433 \n60.0% 22 \n \n208 $379,375 \n6.4% 15 \n \n206 $1,261,515 \n6.2% 0 \n \n44,916 34% 11% \n24,886 475 420 160 107 \n$159,316 \n \n48,519 37% 16% \n23,761 383 294 116 49 \n$186,336 \n \n43,402 30% 8% \n34,776 363 215 112 44 \n$131,615 \n \n42,201 30% 17% \n32,721 427 249 142 79 \n$122,240 \n \n935 1,080 \n \n925 1,472 \n \n911 1,358 \n \n884 1,438 \n \n62 \n \n Program Performance Measures: \nNumber of new license applicants Number of consumer complaints Percentage of licensees audited per year Percentage of applicants approved Percentage of licensees paying taxes on online portal Annual restitution back to consumers \nInsurance Regulation \nPercent of domestic insurers who are financially stable Number of licensed insurance companies Average number of days to resolve consumer complaints Dollars returned to Georgia consumers via complaint resolution Number of fraud investigations completed \n \nFY 2017 Actual \n6 \nN/A \n96% \n82% \n67% \nN/A \n \nFY 2018 Actual \n17 \n11 \n97% \n59% \n74% \n$40,164 \n \nFY 2019 Actual \n7 \n24 \n100% \n86% \n78% \n$45,724 \n \nFY 2020 Actual \n8 \n29 \n99% \n88% \n75% \n$87,634 \n \nN/A 1,564 \n47 $10,736,229 \n330 \n \n93% 1,565 \n38 $9,639,018 \n373 \n \n98% 1,613 \n31 $10,257,906 \n510 \n \n100% 1,621 \n32 $7,962,113 \n573 \n \n63 \n \n Program Performance Measures: \nGeorgia Bureau of Investigation \nBureau Administration \nAccounts payable transactions processed \nPercentage of electronic payments \nAmount of payments processed \nAccounts payable transactions processed by GBI \nAccounts payable transactions processed by CJCC \nAgency turnover rate \nNumber of open records requests fullfilled \nNumber of audit findings \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \nFY 2020 Actual \n \n37,364 \n \n42,091 \n \n47,117 \n \n43,538 \n \n65.77% \n \n65.63% \n \n64.21% \n \n64.14% \n \n$245,288,024.78 $264,287,284.40 $312,022,973.99 $320,839,148.39 \n \n10,984 \n \n13,497 \n \n14,384 \n \n13,634 \n \n26,380 \n \n28,594 \n \n32,733 \n \n29,904 \n \n5.61% \n \n5.27% \n \n6.27% \n \n7.88% \n \n3,590 \n \n4,076 \n \n4,437 \n \n4,817 \n \n0 \n \n0 \n \n0 \n \n0 \n \nCriminal Justice Information Services \nPercentage of criminal history background service requests processed within 24 hours of receipt Percentage of manually reported final disposition data processed within 30 days of receipt Percentage of reported arrest data processed within two hours of receipt \nNumber of applicant fingerprint based background checks completed \nAverage daily message traffic for the Criminal Justice Information Services system \nForensic Scientific Services \nScientist turnover rate \nBacklog of cases \nTotal number of reports released \nPercentage of reports released in 45 days \nCombined DNA Index System matches \nOpen records requests received \nNumber of child fatalities reviewed (per calendar year) \n \n99% 100% \n95% 481,426 2,260,752 \n \n99% 100% \n95% 422,439 2,332,405 \n \n100% 100% \n95% 486,266 2,478,120 \n \n100% 100% \n94% 477,548 2,280,574 \n \n7.47% 24,977 84,300 60.40% \n1,422 2,966 \n490 \n \n6.67% 32,840 79,511 56.00% \n1,102 3,269 \n497 \n \n8.85% 36,341 92,690 54.20% \n977 3,942 \n412 \n \n7.49% 27,987 119,421 44.70% \n1,185 4,014 \n440 \n \nRegional Investigative Services \nNumber of criminal investigations opened \n \n9,888 \n \n7,785 \n \n7,030 \n \n6,697 \n \n64 \n \n Program Performance Measures: \nNumber of criminal investigations closed \nAgent turnover rate \nNumber of arrests by the Investigative Division \nValue of contraband seized \n \nFY 2017 Actual \n8,341 \n \nFY 2018 Actual \n7,943 \n \nFY 2019 Actual \n6,872 \n \nFY 2020 Actual \n6,369 \n \n2.20% \n \n2.60% \n \n2.49% \n \n1.82% \n \n894 \n \n893 \n \n894 \n \n1,038 \n \n$133,014,150.20 $57,937,302.21 $89,055,872.33 $50,513,328.10 \n \n65 \n \n Program Performance Measures: \nGeorgia Bureau of Investigation: Attached Agencies \nCriminal Justice Coordinating Council \nNumber of victims served by grant funded programs \nTotal victim compensation paid \nAverage number of days to process a Georgia Crime Victim Compensation Program application Average Georgia Crimes Victim Emergency Fund (GCVEF)payment per victim \nNumber of claims paid by the Georgia Crime Victims Emergency Fund (GCVEF) \nNumber of law enforcement counties served by criminal justice grants \nNumber of adult offenders served through accountability courts \nAdult offender accountability court diversion savings \nJuvenile offender accountability court diversion savings \nNumber of state-funded accountability courts \nNumber of juvenile justice grants by county \nTotal number of federal grants administered annually \nNumber of victims served by all funded domestic violence agencies \nNumber of sexual assault forensic medical exams funded by GCVEF \nNumber of victims served through funded child advocacy centers \nNumber of juvenile offenders diverted through juvenile accountability courts \nNumber of adult offenders successfully completing accountability court programs \nNumber of juvenile offenders successfully completing accountability court programs Number of CACJ recognized Accountability Courts statewide \n \nFY 2017 Actual \n263,519 $18,246,408 \n65 $1,345 13,539 \n108 8,811 $87,956,329 $46,036,042 \n139 34 53 \n26,079 3,764 7,419 347 1,757 55 139 \n \nFY 2018 Actual \n \nFY 2019 Actual \n \nFY 2020 Actual \n \n272,642 \n \n301,669 \n \n275,263 \n \n$19,820,410 \n \n$21,060,283 \n \n$20,414,594 \n \n34 \n \n60 \n \n51 \n \n$1,013 \n \n$1,124 \n \n$886 \n \n14,447 \n \n18,560 \n \n17,202 \n \n108 \n \n100 \n \n129 \n \n9,538 \n \n12,237 \n \n9,685 \n \n$96,990,425 $109,737,779 $142,527,962 \n \n$26,288,341 \n \n$43,761,082 \n \n$32,760,717 \n \n151 \n \n147 \n \n157 \n \n26 \n \n26 \n \n26 \n \n43 \n \n52 \n \n61 \n \n32,881 \n \n36,163 \n \n35,043 \n \n4,466 \n \n4,971 \n \n4,457 \n \n19,858 \n \n19,334 \n \n13,390 \n \n241 \n \n353 \n \n241 \n \n2,350 \n \n2,876 \n \n1,778 \n \n108 \n \n102 \n \n63 \n \n149 \n \n160 \n \n169 \n \nCriminal Justice Coordinating Council: Family Violence \nNumber of domestic abuse victims served \nNumber of sexual assault victims served \nNumber of site visits conducted \nDomestic violence shelter occupancy rate \n \nN/A \n \n71,132 \n \n85,476 \n \n77,589 \n \nN/A \n \n8,208 \n \n10,303 \n \n11,146 \n \nN/A \n \n118 \n \n116 \n \n62 \n \nN/A \n \n42.00% \n \n139.16% \n \n139.55% \n \n66 \n \n Program Performance Measures: \nDepartment of Juvenile Justice \nCommunity Service \nPercentage of DJJ Youth days served in Community Services \nPercentage of youth with no new offense while under community supervision \nDaily average of youth supervised by Community Services \nCommunity Services average caseload per officer \nPercentage of youth re-offending within one year after completion \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \nFY 2020 Actual \n \n81.27% 88.69% 10,871 \n23 23.51% \n \n82.17% 88.35% \n3,881 21 \n22.46% \n \n82.69% 89.08% \n3,795 20 \n21.42% \n \n82.65% 89.35% \n3,454 19 \n19.42% \n \nDepartmental Administration (DJJ) \nPercentage of new juvenile correctional officers that successfully completed new hire training \nAverage number of days investigation cases remain open \nP.O.S.T. certified employee turnover rate \n \n67.85% 15 \n30.65% \n \n89.58% 13 \n66.20% \n \n70.74% 16 \n71.22% \n \n79.92% 20 \n66.80% \n \nSecure Commitment (YDCs) \nNumber of youth served in YDCs \nAverage utilization rate of average bed space \nPercentage of long-term youth discharged from commitment that are readjudicated or resentenced within one year of release Number of Short-Term Program days served \nNumber of Short-Term Program youth served \nYouth Development Campus juvenile corrections officer turnover rate \nYouth Development Campus average cost per day \nPercentage of eligible youth receiving General Education Diploma/High School Diploma/Vocational Certificate \nSecure Detention (RYDCs) \nAverage cost per care day \nNumber of admissions to RYDCs \nAverage length of stay (in days) \nNumber of Short-Term Program (STP) sentence completions (RYDCs only) \nNumber of STP sentence completions (RYDCs and YDCs) \n \n896 56.18% 22.82% 19,635 \n869 45.66% $630.23 54.00% \n \n857 56.62% 21.64% 19,443 \n863 83.33% $633.68 43.00% \n \n736 51.29% 13.36% 16,620 \n721 100.00% $669.89 \n53.00% \n \n624 50.61% \n6.40% 11,821 \n530 80.34% $672.75 55.00% \n \n$385.00 9,506 27 868 869 \n \n$398.93 9,180 29 859 863 \n \n$402.00 8,173 30 716 721 \n \n$412.00 6,660 33 528 530 \n \n67 \n \n Program Performance Measures: \nNumber of validated status offenders detained in RYDCs Juvenile Correctional Officer (JCO) attrition rate Percentage of youth on mental health caseload Number of YDC youth housed in RYDCs Number of youth awaiting community placement Number of recreation staff Juvenile Detention Counselor (JDC) attrition rate Amount of paid in holiday/FLSA pay for security staff Number of youth with substance abuse needs \n \nFY 2017 Actual \n108 \n \nFY 2018 Actual \n127 \n \nFY 2019 Actual \n118 \n \nFY 2020 Actual \n126 \n \n71.62% \n \n90.31% \n \n62.32% \n \n100.00% \n \n37.93% \n \n41.13% \n \n41.97% \n \n41.30% \n \n146 \n \n133 \n \n169 \n \n176 \n \n59 \n \n72 \n \n60 \n \n50 \n \n44 \n \n43 \n \n31 \n \n41 \n \n28.81% \n \n100.00% \n \n40.54% \n \n31.42% \n \n$1,960,659.06 $1,779,997.94 $1,353,857.23 $1,364,673.75 \n \n232 \n \n239 \n \n172 \n \n141 \n \n68 \n \n Program Performance Measures: \nDepartment of Labor \nDepartmental Administration (DOL) \nNumber of Audit Findings \nAverage days to process a payment \n \nFY 2017 Actual \n3 (1 -Financial related; 1 IT related, 1 UI related) 5.60 \n \nNumber of payments processed \n \n14,668 \n \nPercentage of payments made electronically \n \n46.17% \n \nPercentage of travel reimbursements paid within 30 days of submission of a complete travel voucher \nPercentage of federal financial reports submitted within 45 days of the end of the quarter \nAgency turnover rate \n \n98% 100% 11.48% \n \nPercentage of participating employees who completed the excel leadership class \n \n95% \n \nNumber of documents digitized and stored through the Department's enterprise imaging application \n \n3,270,545 \n \nFY 2018 Actual \n0 \n4.75 14,020 44.10% \n99% 100% 24.16 \n0% 2,445,782 \n \nFY 2019 Actual \n0 \n3.95 13,966 41.54% \n99% 100% 19.34% \n0% 2,760,867 \n \nFY 2020 Actual \nN/A \n2.60 12,175 42.98% \n98% 100% 13.4% \n0% 3,793,084 \n \nLabor Market Information \nRate of accurate data collected for the Current Employment Statistics program (fed. target is 98%) \nSurvey response rate for the Occupational Employment Statistics Survey of employers (fed. target is 75%) \nPercentage of data accurately coded for the Quarterly Census of Employment and Wages report \n \n99.4% 77.90% \n99.4% \n \n99.2% 78.10% \n99.6% \n \n99.2% 68.30% \n99.6% \n \n99.9% 66.30% \n99.5% \n \nUnemployment Insurance \nPercentage of unemployment benefits made within 21 days \nPercentage of UI recipients paid accurately \nNumber of employers with a tax liability \nPercentage of new employer accounts with obligation determined within 90 days \n \n86.80% 95.00% 234,207 91.20% \n \n88.00% 98.80% 243,212 92.00% \n \n87.90% 95.91% 252,835 91.30% \n \n78.60% N/A \n254,952 90.10% \n \nWorkforce Solutions \nPercentage of customers retaining employment following services Percent of customers obtaining employment following services Number of ES customers receiving services Number of job orders received from businesses Jobs for Georgia graduation rate \n \n80.7% 62.7% 439,447 158,035 \n96% \n \n70.1% 70.4% 496,180 167,632 \n99% \n \n70.9% 70.0% 383,600 172,436 \n98% \n \n68.9% 68.9% 548,165 152,068 100% \n \n69 \n \n Program Performance Measures: \nDepartment of Law \nDepartment of Law \nDepartment turnover rate \nPercentage of payments made by check \nNumber of complaints and inquiries received and responded to by the Consumer Protection Unit \n \nFY 2017 Actual \n11.19% 36.87% 16,073 \n \nFY 2018 Actual \n8.99% 24.44% 18,143 \n \nFY 2019 Actual \n11.33% 21.47% 21,381 \n \nFY 2020 Actual \n13.01% 20.05% 23,710 \n \nMedicaid Fraud Control Unit \nNumber of cases opened Percentage of cases resolved within one year Number of investigations concluded Dollar value of recovery Average collections per auditor \n \n199 \n \n159 \n \n187 \n \n152 \n \n24.00% \n \n29.00% \n \n25.00% \n \n11.00% \n \n168 \n \n148 \n \n140 \n \n84 \n \n$317,974,744.00 $26,542,783.00 $11,368,482.00 $20,030,785.00 \n \n$39,746,843.00 $3,317,848.00 $1,624,069.00 $2,861,541.00 \n \n70 \n \n Program Performance Measures: \nDepartment of Natural Resources \nCoastal Resources \nNumber of participants in coastal education programs or outreach events \nAcres certified for public shellfish harvest \nAverage days to process a Coastal Marshlands and Protection Act (CMPA) permit Average days to process a Shore Protection Act (SPA) permit \nNumber of unauthorized activities resolved to a compliance standard within 90 days Number of Coastal Marshlands Protection Act (CMPA) permits \nNumber of Shore Protection Act (SPA) permits \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \nFY 2020 Actual \n \n22,360 8,532 144 49 55 18 28 \n \n21158 8,532 \n165 121 \n52 13 10 \n \n25,245 8,532 216 96 38 8 11 \n \n22,929 8,532 284 208 66 18 8 \n \nEnvironmental Protection \nNumber of Notice of Violations issued \nNumber of consent orders executed \nSettlement dollars collected for executed consent orders \nNumber of air permit applications processed \nWater withdrawal for municipal and industrial water use (in gallons per capita per day) Number of agricultural water meters installed \nAverage number of days to resolve a citizen complaint \nPercentage of public drinking water systems meeting federal health based standards Number of expedited air permits completed \nPercentage of landfills in compliance with groundwater standards \nNumber of agricultural water meters replaced or repaired, \n \n3,805 675 \n$2,216,310 608 153 N/A N/A \n89.0% N/A N/A N/A \n \n4,239 996 \n$1,771,066 607 145 190 801 \n98.3% 41 \n61.0% N/A \n \n4,597 987 \n$2,329,517 573 145 346 259 \n98.5% 59 \n55.0% N/A \n \n2,801 982 \n$2,321,515 533 145 76 183 \n97.1% 47 \n57.0% 1,007 \n \nHazardous Waste Trust Fund \nNumber of sites removed from the Hazardous Site Inventory \nDollar amount collected in hazardous waste fees, hazardous substance fees, and civil penalties Dollar amount reimbursed to local governments for cleanups \nNumber of abandoned sites undergoing corrective action \n \n12 $15,722,245 \n$2,357,108 9 \n \n11 \n \n15 \n \n$14,092,496 \n \n$15,535,081 \n \n$2,066,561 \n \n$672,135 \n \n12 \n \n19 \n \n11 $19,249,212 \n$832,383 19 \n \n71 \n \n Program Performance Measures: \nNumber of abandoned sites on the HSI list \n \nFY 2017 Actual \n64 \n \nFY 2018 Actual \n65 \n \nFY 2019 Actual \n64 \n \nFY 2020 Actual \n62 \n \nHistoric Preservation \nNumber of historic properties in Georgia that are listed in the National Register of Historic Places Number of historic properties that are being preserved as documented by the use of the Federal Rehabilitation Investment Tax Credit and State Preferential Property Tax Assessment Program for Rehabilitation Historic Property Number of renovation projects reviewed \nLaw Enforcement \nNumber of Boating Under the Influence arrests \nNumber of boater/hunter safety students \nNumber of licensed hunters and anglers \nNumber of water and land search and rescue cases \nNumber of hunting and boating incidents \nNumber of boating vessels checked \nNumber of licenses checked \nNumber of citations issued \nAverage number of cases per Ranger \nAverage response (completion) time for hunting and boating incidents (in minutes) \nParks Recreation and Historic Sites \nPercentage of customer comments indicating their overall park experience was good, very good, or excellent Number of park, recreation, and historic site visitations \nAverage occupancy of cottages \nAverage occupancy of campsites and yurts \nAverage weekend occupancy for cottages \nAverage weekend occupancy for campsites and yurts \nNumber of rounds of golf booked \nAverage return on investment of state parks as a whole \n \n84,710 \n \n84,320 \n \n85,949 \n \nN/A \n \n237 \n \n189 \n \n176 \n \nN/A \n \n447 \n \n423 \n \n351 \n \nN/A \n \n193 23,765 1,553,739 \n393 183 22,803 42,385 14,465 \n76 33 \n \n198 21,992 1,286,374 \n375 149 26,279 49,848 17,413 \n82 30 \n \n190 22,735 1,276,382 \n340 158 26,378 53,764 16,970 \n80 31 \n \n211 22,611 1,384,323 \n337 145 26,461 38,314 18,322 \n99 27 \n \n93.00% 8,941,780 \n45.00% 41.00% 73.70% 66.65% 68,958 74.00% \n \n95.00% 9,063,094 \n46.00% 42.00% 76.00% 65.00% 65,290 76.00% \n \n95.00% 9,427,473 \n46.00% 44.00% 77.00% 70.00% 69,632 81.00% \n \n97.00% 9,918,853 \n43.00% 46.00% 76.00% 76.00% 76,094 82.00% \n \n72 \n \n Program Performance Measures: \nAverage return on investment for state park golf courses \nNumber of park passes sold \n \nFY 2017 Actual \n81.00% \n907,458 \n \nFY 2018 Actual \n69.00% \n891,315 \n \nFY 2019 Actual \n69.00% \n898,547 \n \nFY 2020 Actual \n93.00% \n1,008,377 \n \nSolid Waste Trust Fund \nNumber of new or modified solid waste permits issued \nPercentage of tires cleaned up through enforcement. \nPercentage of tires cleaned up through state-led contract \nPercentage of tires cleaned up through local government reimbursement. \nAverage number of days from initial inspection to state-led cleanup of scrap tire dump sites. Dollar amount reimbursed to local governments for scrap tire cleanups. \nNumber of permitted scrap tire facilities \n \n10 \n \n7 \n \n8 \n \n7 \n \nN/A \n \n9.4% \n \n4.6% \n \n14.3% \n \nN/A \n \n33.4% \n \n59.5% \n \n23.9% \n \nN/A \n \n57.2% \n \n35.9% \n \n61.8% \n \nN/A \n \n853 \n \n659 \n \n271 \n \nN/A \n \n$533,077 \n \n$345,380 \n \n$659,450 \n \nN/A \n \n3 \n \n5 \n \n2 \n \nWildlife Resources \nNumber of dollars generated for Georgia's economy per state appropriated dollar spent on fisheries management and fishing Percentage of hunters who rate their hunting experience as satisfactory or better \nNumber of certified fishing licenses reported \nNumber of certified hunting licenses reported to the US Fish and Wildlife Service \n \n$311.00 87% \n861,604 620,740 \n \n$268.00 89% \n912,049 651,910 \n \n$285.67 91% \n942,069 684,277 \n \n$329.85 90% \n907,294 625,142 \n \n73 \n \n Program Performance Measures: \nState Board of Pardons and Paroles \nBoard Administration (SBPP) \nPercent of invoices paid within 30 days \nNumber of Board clemency votes \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \nFY 2020 Actual \n \n95% 71,969 \n \n94% 75,040 \n \n94% 86,054 \n \n96% 75,522 \n \nClemency Decisions \nNumber of Executive clemency hearings held (death) Number of training hours delivered to agency by agency training staff Number of offender files initiated Number of investigations completed (legal, social, personal history, special interviews, other) Number of inmates released by Board Action Cost avoidance of offenders in the community under supervision versus prison costs for incarceration Number of notifications to officials Number of Board clemency votes Board orders issued for pardons and restoration of rights Number of delinquent reports reviewed Number of Preliminary (Probable Cause) hearings conducted Number of Final Revocation Hearings conducted Number of Board Warrants Issued Total Revocations Number of GCIC Warrant Entries GA Parolees supervised in other States on June 30 Out of State Parolees supervised in GA on June 30 Number of Cases Submitted for Board consideration Number of Final Reviews completed by Hearing Examiners \n \n5 1,833 19,483 36,660 10,471 \nN/A 28,867 71,969 \n719 26,290 \n145 366 7,765 2,681 4,300 1,304 2,327 \n \n3 N/A 16,885 38,176 10,348 N/A 35,698 75,040 491 26,201 280 310 7,703 2,525 4,494 1,373 2,436 21,394 11,905 \n \n2 1,590 17,491 37,427 9,430 \nN/A 57,896 86,054 \n577 25,926 \n291 309 7,422 2,720 4,196 2,401 1,483 24,738 10,991 \n \n3 2,191 20,556 39,063 10,410 \nN/A 121,354 \n75,522 373 \n21,157 196 210 \n5,768 2,100 3,263 2,456 1,415 21,790 10,543 \n \nVictim Services \nNumber of victims who received restitution \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \n74 \n \n Program Performance Measures: \nNumber of new people registered in the Georgia Victim Information Program system Number of correspondence sent out to victims \nNumber of impact statements and notifications filed by the public with the Office of Victim Services Number of direct face to face contacts with District Attorney Victim-Witness staff \nNumber of Georgia Victim Information Program notification calls to victims \nNumber of calls to the Georgia Victim Information Program automated phone systems by victims and others Total Number of Tier 1 individuals registered in the Victim Information Program \nTotal Number of Tier 2 individuals registered in the Victim Information Program \n \nFY 2017 Actual \n2,473 \n12,086 \n2,539 \n42 \n510 \n6,349 \nN/A \nN/A \n \nFY 2018 Actual \n3,450 \n17,483 \n3,986 \n98 \n935 \n6,917 \nN/A \nN/A \n \nFY 2019 Actual \n3,621 \n15,342 \n4,030 \n67 \n1,064 \n7,380 \nN/A \nN/A \n \nFY 2020 Actual \n3,359 \n16,460 \n3,447 \n28 \n148 \n4,389 \nN/A \nN/A \n \n75 \n \n Program Performance Measures: \nState Properties Commission \nState Properties Commission \nPercentage of surplus property at or above market rate \nPercentage of property acquired at or below market rate \nPercentage of leases executed at or below prevailing market rate \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \nFY 2020 Actual \n \n100% 100% 100% \n \n100% 100% 100% \n \n100% 100% 100% \n \n100% 100% 100% \n \n76 \n \n Program Performance Measures: \nGeorgia Public Defender Council \nPublic Defender Council \nCapital cases per attorney \nMental health cases per attorney \nPercentage of clients contacted at least once per month \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \nFY 2020 Actual \n \n6 65 88.80% \n \n6 69 86.80% \n \n6 68 92.60% \n \n6 62 80.30% \n \n77 \n \n Program Performance Measures: \nDepartment of Public Health \nAdolescent and Adult Health Promotion \nNumber of school systems that adopt the evidence-based, 100% Tobacco Free School policy \nNumber of students attending schools designated as smoke free campuses \nNumber of registered callers to the Georgia Tobacco Quit Line \nNumber of adolescents ages 10-19 that complete evidenced based programs focused on adolescent health and youth development \nPercentage of federally funded screening mammograms provided to women between 50-64 years of age \nPercentage of Temporary Assistance for Needy Families supported teen centers that implement evidence based programs focused on adolescent health and youth development (Target \u003e 50%) Percentage of abnormal colorectal screening test results with diagnostic followup treatment Percentage of colorectal cancers diagnosed with treatment initiated \nPercentage of initial pap tests provided to individuals who have never or rarely been screened for cervical cancer \nPercentage of patients who receive final diagnosis of breast cancer after treatment has been initiated \nPercentage of schools that adopt the evidence based, 100% Tobacco Free School policy \nPercentage of eligible women receiving Long-Acting Reversible Contraceptives \n \nFY 2017 Actual \n124 1,478,371 \n16,250 1,332 72.8% \n100.0% N/A N/A \n33.2% 97.7% 68.5% 14.8% \n \nFY 2018 Actual \n129 1,484,438 \n10,932 1,619 81.9% \n100.0% N/A N/A \n36.0% 95.7% 71.3% 17.5% \n \nFY 2019 Actual \n135 1,572,461 \n12,378 1,589 82.4% \n100.0% N/A N/A \n43.2% 90.1% 74.6% 17.6% \n \nFY 2020 Actual \n139 1,580,192 \n10,392 2,233 85.6% \n100.0% N/A N/A \n50.5% 95.0% 76.8% 15.1% \n \nAdult Essential Health Treatment Services \nPercentage of eligible enrolled patients served by the Cancer State Aid (CSA) program The number of public health districts (out of 18 total districts) with hospitals that have participation agreements with the Cancer State Aid Program to foster program outreach and access The number of public health districts (out of 18 total districts) with hospital-based and free-standing radiation centers providing access to radiation treatment services Total number of eligible enrolled patients receiving services from CSA \nTotal number of patients receiving hypertension management services \nPercentage of patients whose blood pressure has lowered after receiving hypertension management services \nDepartmental Administration (DPH) \nNumber of payments processed \nPercentage of payments processed electronically \nAverage number of days to process payments \nNumber of audit findings \n \n86.78% 13 17 \n212 767 71.86% \n57,352 65.00% \n45 N/A \n \n86.84% 13 17 \n162 1,152 75.96% \n38,137 73.00% \n34 N/A \n \n83.40% 13 17 \n206 1,025 66.14% \n32,245 75.00% \n36 N/A \n \n83.16% 13 16 \n195 750 63.47% \n29,565 82.00% \n39 N/A \n \n78 \n \n Program Performance Measures: \nAgency turnover rate \nAverage number of business days to execute a contract \nAverage number of days to complete onboarding of new hire \n \nFY 2017 Actual \n16.58% \n37 \n5 \n \nFY 2018 Actual \n15.00% \n62 \n4 \n \nFY 2019 Actual \n17.00% \n90 \n4 \n \nFY 2020 Actual \n15.71% \nN/A \nN/A \n \nEmergency Preparedness/Trauma System Improvement \nNumber of families assisted through safety equipment provided (per federal fiscal year) Strategic National Stockpile readiness score (1 = Pass; 0 = Did not pass) \nNumber of designated trauma centers \nAverage time to process Emergency Medical Services (EMS) medic license applications (in days) Average time to process EMS service license applications (in days) \nNumber of designated Level I-III trauma centers \nStrategic National Stockpile proficiency score. For FY2015 CDC is modifying the tool they use to grade the states, Georgia piloted the tool with them this year and simply received a passing score as opposed to a numeric score. 100% is representative of the passing score. \nEpidemiology \nPercentage of foodborne disease cases captured by laboratory surveillance \nPercentage of reportable disease investigations for which public health control measures were initiated within the appropriate timeframe Number of cases of reportable diseases submitted (per calendar year) \nNumber of outbreaks \nNumber of requests delivered by the Online Analytical Statistical Information System (OASIS) (per calendar year) \nImmunization \nPercentage of children who are up to date on recommended immunizations by their second birthday Number of public and private provider organizations that actively utilize Georgia Registry of Immunization Transactions and Services Number of vaccine-preventable outbreaks in the state of Georgia \nPercentage of adolescents who are up-to-date on immunizations required for entry into the 7th grade Number of doses administered per public, private, and unknown funds \nNumber of doses administered to adults ages 19 years and older \n \n20 1 \n29 2 \n10 22 100% \n96.80% 100.00% \n16,495 166 \n240,862 \n84.00% 13,450 \n12 94.00% 7,010,840 2,495,518 \n \n16 1 \n31 1 \n10 23 100% \n97.00% 100.00% \n20,087 180 N/A \n80.90% 13,474 \n18 94.00% 7,064,386 2,706,219 \n \n21 1 \n31 1 \n10 23 100% \n97.20% 100.00% \n22,317 197 \n253,850 \n86.60% 14,055 \n20 93.60% 7,691,775 3,244,943 \n \n13 1 \n33 1 \n10 25 N/A \n96.50% 100.00% \n20,638 1,290 \n238,615 \n80.60% 14,519 \n7 93.60% 8,087,007 3,468,857 \n \n79 \n \n Program Performance Measures: Infant and Child Essential Health Treatment Services \nNumber of children receiving services through the Babies Can't Wait program \nNumber of children receiving services from the Children's Medical Services program \nPercentage of very low birth weight infants (\u003c1500 grams) delivered at facilities for high-risk deliveries and neonates \nPercentage of third grade children who have received protective sealant on at least one permanent molar tooth \nInfant and Child Health Promotion \nNumber of newborn screenings performed \n \nFY 2017 Actual \n17,947 8,664 \n82.90% \n33.00% \n \nFY 2018 Actual \n18,538 8,058 \n81.50% \n33.00% \n \nFY 2019 Actual \n19,278 7,832 \nN/A \n33.00% \n \nFY 2020 Actual \n19,164 7,060 \nN/A \nN/A \n \n151,027 \n \n149,941 \n \n146,363 \n \n148,432 \n \nAverage laboratory turnaround time for newborn screening (in days) \n \n2.3 \n \n2.3 \n \n2.3 \n \n2.3 \n \nAmount of laboratory revenue collected for newborn screenings and remitted to Treasury \nPercentage of newborn screenings referred to follow-up \n \n$8,881,400.39 $8,817,855.00 $9,046,440.00 $10,663,838.82 \n \n5.36% \n \n6.44% \n \n6.50% \n \n6.73% \n \nPercentage of newborns who received a hearing screening \n \n98.20% \n \n97.50% \n \n91.30% \n \n96.30% \n \nNumber of children who received assessment from Children's 1st program \n \n7,732 \n \n7,991 \n \n6,647 \n \n6,195 \n \nNumber of pregnant women, infants, and children served by the Women, Infants, and Children (WIC) program (per federal fiscal year) \nPercentage of WIC program infants who were ever breastfed (per federal fiscal year) \nAverage food package cost per WIC participant (per federal fiscal year) \n \n227,790 51.29% $38.20 \n \n210,161 51.24% $39.23 \n \n203,704 51.57% \nN/A \n \n181,450 51.57% \nN/A \n \nPercentage of WIC program children with a healthy body mass index (per federal fiscal year) \nPercentage of WIC program children with a body mass index categorized as overweight or obese (per federal fiscal year) \n \n65.58% 30.47% \n \n62.06% 31.11% \n \n62.46% 29.63% \n \n61.82% 31.88% \n \nInfectious Disease Control \nPercentage of early syphilis cases interviewed within 7 calendar days from date of assignment Percentage of refugees that receive initial domestic health screenings within 90 days of their arrival into the U.S. Percentage of eligible Tuberculosis (TB) patients completing TB treatment in 12 months Number of eligible TB clients completing treatment in 12 months \nNumber of qualified ADAP applicants on waiting list \nNumber of Tuberculosis cases \nNumber of STD cases \nNumber of Syphilis cases \n \n37.33% 91.00% 74.00% \n240 0 \n293 88,937 \n4,217 \n \n37.92% 86.00% 86.50% \n180 0 \n255 92,511 \n4,597 \n \n35.22% 86.00% 90.70% \n214 0 \n276 90,383 \n5,446 \n \n38.50% 93.00% 60.70% \n145 0 \n290 91,848 \n5,070 \n \n80 \n \n Program Performance Measures: \nNumber of HIV cases \nNumber of AIDS cases \n \nFY 2017 Actual \n2,724 \n1,217 \n \nFY 2018 Actual \n2,789 \n1,450 \n \nFY 2019 Actual \n3,111 \n1,065 \n \nFY 2020 Actual \n2,218 \n914 \n \nInspections and Environmental Hazard Control \nPercentage of primary food-born illness risk factor violations cited out of all violations cited Number of swimming pool closures \nPercentage of critical tourist accommodation risk factor violations cited out of all violations cited Number of constituent requests \nNumber of people trained by the Inspections and Environmental Hazard Control program Number of blood lead tests \nNumber of rabies specimen tests \nPercentage of on-site sewage systems that failed within the first five years of installation \nPublic Health Formula Grants to Counties \nTotal number of office visits in public health departments \nGeneral grant-in-aid spending per capita \nTotal number of unduplicated patients (Excluding Ryan White patients) \nTotal number of unduplicated, billable patients (Excluding Ryan White patients) \nTotal number of unduplicated, uncompensated care patients (Excluding Ryan White patients) Percentage of public health districts that are credentialed to bill insurance providers \nVital Records \nNumber of certificates issued \nAverage number of days to fill a certificate request \nAmount of revenue collected \nNumber of corrections, amendments, court orders, and adoptions processed \nPercentage of vital events entered within 15 days \nNumber of vital events registered \n \n24.82% 1,055 \n39.70% 109,339 \n21,150 3,117 1,783 0.99% \n \n23.89% 537 \n41.23% 149,522 1,918,679 \n2,962 1,986 1.30% \n \n25.20% 1,082 \n40.47% 180,503 \n19,864 3,286 1,956 1.40% \n \n25.33% 922 \n42.66% 169,183 \n11,849 2,218 1,795 2.06% \n \n1,287,089 \n \nN/A \n \n1,184,898 \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \n94% \n \n94% \n \n100% \n \nN/A \n \n169,529 6 \n$2,953,030 30,460 80.0% \n255,402 \n \n161,887 14 \n$2,430,167 29,598 83.9% \n255,050 \n \n167,561 8 \n$2,753,087 31,025 84.1% \n257,209 \n \n143,145 9 \n$2,582,141 32,461 83.0% \n263,466 \n \n81 \n \n Program Performance Measures: \nDepartment of Public Health: Attached Agencies \nBrain and Spinal Injury Trust Fund \nNumber of complete applications received \nAverage number of days from application submission to award date \nPercentage of total annual budget dedicated to awards \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \nFY 2020 Actual \n \n179 N/A 66.30% \n \n166 68 \n65.58% \n \n160 69 \n73.31% \n \n112 75 \n69.76% \n \nGeorgia Trauma Care Network Commission \n \nNumber of Emergency Medical Service Regions (out of 10 possible) participating \n \n6 \n \n6 \n \n9 \n \n10 \n \nin Trauma System Regionalization activities \n \nNumber of First Responders trained from funding provided by the Commission \n \n304 \n \n631 \n \n828 \n \n1,829 \n \n82 \n \n Program Performance Measures: \nDepartment of Public Safety \nAviation \nNumber of Missions Flown \nPercentage of Individuals found through general searches (both criminal and search/rescue) Total Flight hours for Training \nTotal flight hours for Governor's Task Force \nTotal Flight hours for general searches (both criminal and search/rescue combined) Total flight hours for property search and surveillance \nTotal flight hours for aerial photography \nAverage response time of missions (in minutes) \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \nFY 2020 Actual \n \n1,724 56.10% 267.30 913.70 608.90 \n86.9 73.0 \n45 \n \n1,341 55.84% 251.90 916.40 481.80 \n85.8 36.5 \n31 \n \nN/A \n \n1,267 \n \nN/A \n \n62.50% \n \nN/A \n \n213.00 \n \nN/A \n \n898.10 \n \nN/A \n \n472.40 \n \nN/A \n \n175.5 \n \nN/A \n \n26.8 \n \nN/A \n \n78 \n \nCapitol Police Services \nNumber of Security events \nNumber of incidents investigated by Capitol Police \nNumber of security location checks by non-sworn personnel \nNumber of suspicious package, persons, and vehicle reports investigated by sworn personnel Number of patrols by sworn personnel \nNumber of visitors processed through security checkpoints by contracted security \nDepartmental Administration (DPS) \nNumber of open record requests completed \nNumber of financial audit findings \nAgency turnover rate \nPercentage of financial transactions processed on behalf of attached agencies \nPercentage of human resources transactions processed on behalf of attached agencies Percentage of electronic payments by ACH \n \n271 3,006 40,872 \n857 99,916 88,447 \n \n362 4,126 17,683 \n694 61,929 80,901 \n \n242 N/A 41,214 676 83,160 N/A \n \n325 369 9,458 337 29,589 25,817 \n \n28,230 N/A \n11.40% 16.40% \n9.50% 62.90% \n \n37,914 N/A \n14.14% 23.18% 15.27% 70.28% \n \n39,806 N/A \n13.06% 14.76% 13.09% 70.73% \n \n21,979 N/A \n14.52% 14.87% \n8.25% 69.92% \n \nField Offices and Services \nNumber of vehicle stops performed \n \n869,766 \n \n552,432 \n \nN/A \n \n370,045 \n \n83 \n \n Program Performance Measures: \nNumber of vehicle fatalities Percentage of accident reports completed within 5 days Number of accidents in Georgia worked Number of SWAT team call-outs Percentage of Computer Aided Dispatch (CAD) calls validated Number of fleet operations vehicles serviced Total Department training hours Number of Criminal Interdiction Unit (CIU) agency assists Number of Nighthawks DUI stops Number of marijuana plants located on task force missions Percentage of crashes worked in Georgia by Troopers \nMotor Carrier Compliance \nNumber of commercial vehicle inspections Total inspection violations written Percentage of school buses found during inspections to have serious defects Number of vehicles weighed Number of overweight citations written Number of HOV/HOT Lane violations written Percentage of time weigh stations are open \n \nFY 2017 Actual \n890 90.97% 73,649 \n57 94.83% \n3,656 120,713 \n442 2,216 10,177 18.36% \n \nFY 2018 Actual \n829 91.00% 72,197 \n70 95.06% \n2,823 154,881 \n377 4,894 8,909 16.57% \n \nFY 2019 Actual \n836 92.00% 69,817 \n78 N/A N/A 110,722 541 2,408 7,000 N/A \n \nFY 2020 Actual \n658 89.00% 43,181 \n90 74.86% \n2,887 121,833 \n449 2,221 6,745 10.29% \n \n91,051 187,244 16.00% 8,264,218 \n32,455 1,150 \n36.00% \n \n94,840 227,520 \n8.57% 10,082,018 \n31,527 1,428 \n34.81% \n \n91,969 244,637 12.40% 14,155,393 \n28,722 1,478 \n35.23% \n \n67,900 157,655 13.28% 17,322,183 \n22,727 1,316 \n33.27% \n \n84 \n \n Program Performance Measures: \nDepartment of Public Safety: Attached Agencies \nGeorgia Firefighter Standards and Training Council \nNumber of compliant fire departments \nNumber of fire department agency inspections \nNumber of fire department individual station inspections \nNumber of active firefighter positions \nNumber of individual state certifications issued \nNumber of individual national certifications issued \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \nFY 2020 Actual \n \n586 76 \n300 34,765 \n978 9,897 \n \n570 318 1,006 15,403 1,658 19,010 \n \n552 476 1,718 15,308 1,684 11,148 \n \n600 512 1,159 27,311 1,957 11,932 \n \nOffice of Highway Safety \nFatality rate per 100 million miles driven \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nPercentage of safety belt usage per federal fiscal year \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nPercentage of child safety seat usage per federal fiscal year \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nFatalities per 100 million miles driven (VMT) \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nNumber of drivers age 20 and under in fatal crashes \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nNumber of counties served by grants \n \n52 \n \n59 \n \n49 \n \n52 \n \nNumber of students successfully completing scholarship-funded driver education courses at TCSG, as well as, through other private and public driving education programs. \nNumber of transportation safety groups participating in grant programs \n \n2,212 47 \n \n4,837 48 \n \n4,934 41 \n \n4,296 36 \n \nNumber of law enforcement entities receiving grants \n \n37 \n \n40 \n \n42 \n \n48 \n \nTotal amount of law enforcement grant awards disbursed \n \n$5,519,808.30 $5,356,320.22 \n \n$6,303,477.51 $8,196,127.50 \n \nGeorgia Peace Officer Standards and Training Council \nPercentage of cases resulting in sanctions \nPercentage of cases in which external review of POST actions led to a decision upholding the Council's sanction of an officers certification Number of cases per investigator \nAverage number of open records requests completed per month \nNumber of certifications awarded \nNumber of individuals awarded certifications that are supervisory, managerial, or executive certified \n \n83.00% 100% 144 558 9,632 362 \n \n84.99% 100% 126 600 9,489 374 \n \n94.00% 100% 108 580 9,545 389 \n \n94.00% 100% 149 479 8,160 347 \n \n85 \n \n Program Performance Measures: Georgia Public Safety Training Center \nAverage cost per law enforcement candidate \nAverage cost per fire fighter candidate \nNumber of basic training courses taught \nNumber of candidates attending police or fire specialized training \nNumber of candidates attending police or fire basic training \nPercentage of candidates graduating from police or fire basic training \nPercentage of all courses taught off-campus \nNumber of candidates attending Fire Academy basic training \nNumber of candidates attending Police Academy specialized training \nPercentage of candidates graduating Fire Academy Basic Training \nPercentage of candidates graduating from Fire Academy Advanced courses \nPercentage of candidates graduating from Police Academy Advanced Courses \nPercentage of customers stating that customer service rates are good to very good Percentage of public agency heads who state their employees' job performance improved as a result of training provided Percentage of student registrations fulfilled in a timely manner \n \nFY 2017 Actual \n$3,131.49 $3,514.85 \n61 23,159 \n1,710 74% \n35.4% 236 \n13,240 73.7% 97.2% 95.8% \n93.92% 92.31% 85.74% \n \nFY 2018 Actual \n$3,495.87 $4,001.41 \n56 30,738 \n1,656 77% \n40.0% 203 \n17,994 75.4% 97.8% 96.2% 94.90% 93.15% 89.45% \n \nFY 2019 Actual \n$3,281.42 $3,439.25 \n56 35,032 \n1,776 77% \n40.8% 247 \n20,319 80.2% 97.9% 96.2% 95.90% 95.00% 92.35% \n \nFY 2020 Actual \n$3,508.85 $2,153.23 \n59 22,955 \n1,843 82% \n43.1% 371 \n12,151 88.1% 97.1% 94.9% 95.05% 94.35% 90.75% \n \n86 \n \n Program Performance Measures: \nPublic Service Commission \nCommission Administration (PSC) \nTurnover Rate Number of Audit Findings \nFacility Protection \nNumber of Pipeline Safety Inspections Number of people trained on GUFPA Requirements Number of GUFPA investigations per Investigator \nUtilities Regulation \nNumber of Telecommunications, natural gas and power complaints resolved Average call wait times (in seconds) Percentage of calls abandoned Average number of days to process Number of orders issued Number of new dockets \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \nFY 2020 Actual \n \n8.75% 0 \n \n6.10% 0 \n \n9.40% 0 \n \n5.95% 0 \n \n388 \n \n222 \n \n242 \n \n259 \n \n827 \n \n953 \n \n852 \n \n701 \n \n756 \n \n1,221 \n \n1,068 \n \n634 \n \n7,261 33 \n7.50% 180 735 673 \n \n9,235 27 \n4.80% 180 859 718 \n \n9,224 42 \n4.00% 180 711 549 \n \n32,118 51 \n4.85% 180 620 709 \n \n87 \n \n Program Performance Measures: \nBoard of Regents of the University System of Georgia \nAgricultural Experiment Station \nNumber of journal articles by College of Agricultural and Environmental Sciences research faculty Number of journal articles per full-time equivalent on the College of Agricultural and Environmental Sciences research faculty Value of research funds received \nNumber of new patents, trademarks, and certificates developed for the agricultural industry Estimated value of savings achieved by avoiding crop loss due to plant disease \nAverage grant dollars earned per researcher \nRoyalties received from products and patents \nPercentage of research proposals approved \nPercentage of research proposal funds awarded \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \nFY 2020 Actual \n \n593 \n \n580 \n \n802 \n \n723 \n \n5.1 \n \n4.8 \n \n6.9 \n \n6.2 \n \n$31,885,024 \n \n$38,259,103 \n \n$63,216,575 \n \n$53,138,412 \n \n37 \n \n36 \n \n28 \n \n24 \n \n$96,240,000 $276,510,000 $167,560,000 $199,140,000 \n \n$269,688 \n \n$315,298 \n \n$539,990 \n \n$455,225 \n \n$6,212,200 \n \n$6,620,432 \n \n$7,742,369 \n \n$7,624,638 \n \n69% \n \n78% \n \n43% \n \n94% \n \n23% \n \n31% \n \n62% \n \n26% \n \nAthens and Tifton Veterinary Laboratories Contract \nPercentage of operating expenses covered by client revenue \nAverage cost per laboratory test run \nNumber of tests by the diagnostic laboratories for animal health diagnostic and surveillance testing Percentage of customers of the Diagnostic Labs that rate their services from excellent to good Number of accessions per year by the diagnostic laboratories for animal health diagnostic and surveillance testing Number of unique clients \nAverage number of days to turnaround sample test results \n \n40.91% $36.23 184,878 96.26% 67,912 \n1,436 N/A \n \n47.39% $34.25 182,032 97.03% 67,416 \n1,454 N/A \n \n55.90% $34.59 191,163 97.10% 72,928 \n1,472 3.1 \n \n50.95% $35.13 180,637 96.75% 70,269 \n1,324 3.35 \n \nCooperative Extension Service \nNumber of face-to-face client contacts made by Cooperative Extension through educational programs and consultations Number of face-to-face client contacts per Cooperative Extension county faculty full-time equivalent Number of continuing education units provided to clientele \nNumber of client contacts per Cooperative Extension county faculty full-time equivalent Number of youth served by Georgia 4-H \nNumber of diagnostic services provided \n \n2,117,378 6,733 \n42,105 283,172 170,353 105,422 \n \n1,968,730 6,310 \n115,573 359,880 169,998 104,524 \n \n2,005,271 6,460 \n166,808 359,947 238,997 112,267 \n \n1,810,338 5,765 \n135,359 265,171 242,884 107,739 \n \n88 \n \n Program Performance Measures: \nNumber of education contact hours from in-school programming \n \nFY 2017 Actual \n743,040 \n \nFY 2018 Actual \n650,301 \n \nFY 2019 Actual \n1,254,642 \n \nFY 2020 Actual \n629,981 \n \nEnterprise Innovation Institute \nNumber of enterprises and/or stakeholders served \nEconomic impact in dollars generated per state appropriated dollar \nNumber of jobs created or saved \nNumber of startups served during a fiscal year \nNumber of startups that graduate from an Institute incubator within three years and become scalable businesses Capital investment in current incubator companies \nNumber of technology jobs in current and graduate incubator companies \nNumber of startups graduating from EI2 incubator that remain in Georgia \n \n8,066 \n \n10,752 \n \n8,157 \n \n8,902 \n \n$384.40 \n \n$305.83 \n \n$292.57 \n \n$393.45 \n \n25,291 \n \n15,724 \n \n16,304 \n \n25,868 \n \n709 \n \n1,116 \n \n790 \n \n899 \n \n3 \n \n7 \n \n5 \n \n10 \n \n$823,099,510 $468,612,601 $456,304,749 $618,031,000 \n \n2,260 \n \n2,826 \n \n2,782 \n \n3,403 \n \n83 \n \n90 \n \n93 \n \n63 \n \nForestry Cooperative Extension \nNumber of service programs for outreach on forestry conservation \nNumber of public service publications \nNumber of service participants per full-time equivalent faculty \n \n525 80 \n3,125 \n \n602 198 2,470 \n \n523 186 2,383 \n \n463 165 1,953 \n \nForestry Research \nNumber of research proposals External funds earned per state appropriated dollar Number of research publications External sponsored research funds generated Percentage of research proposals that were awarded funding \n \n119 $3.91 \n249 $10,670,378 \n80.67% \n \n103 $3.48 \n249 $10,113,377 \n93.20% \n \n86 $3.12 \n199 $9,402,385 \n36.04% \n \n178 $3.50 \n295 $10,562,784 \n43.26% \n \nGeorgia Archives \nNumber of on-site researchers \nNumber of people served in-person \nCubic feet of records stored at the Archives Building \nCubic feet of records stored at the State Records Center \n \n4,328 9,693 83,820 183,250 \n \n4,429 8,109 84,280 183,000 \n \n4,043 8,182 84,504 175,972 \n \n2,515 6,208 84,851 176,019 \n \n89 \n \n Program Performance Measures: \nNumber of people served with inquiries made remotely (phone, e-mail, and mail) \nNumber of scanned images available to the public on the Internet (Archives Virtual Vault) Number of unique visitors to the Georgia Archives web site \nNumber of students, teachers, and the public trained/educated Georgia Archives workshops/lectures Number of sessions on the Georgia Archives web site \n \nFY 2017 Actual \n7,828 \n1,644,825 \n83,532 \n5,363 \n142,410 \n \nFY 2018 Actual \n6,176 \n1,617,750 \n86,000 \n3,680 \n146,000 \n \nFY 2019 Actual \n7,014 \n1,623,635 \n97,934 \n4,139 \n152,007 \n \nFY 2020 Actual \n7,638 \n1,665,581 \n166,225 \n3,693 \n229,920 \n \nGeorgia Cyber Innovation and Training Center \nNumber of events held at the Georgia Cyber Innovation and Training Center \nPercentage of Augusta University and Augusta Technical College students in postsecondary degree or certificate programs participating in courses located at the Cyber Center to complete academic requirements \nNumber of unique training modules created by the Cyber Workforce Academy \nPercentage of high school and postsecondary students who receive internships or job offers in the cybersecurity industry after participating in academic programs at the Cyber Center Number of federal, state, and local government personnel that participated in continuing education at the Cyber Center \nPercentage of Cyber Center tenants with interns from Augusta University and Augusta Technical College \n \nN/A \n \nN/A \n \n344 \n \n183 \n \nN/A \n \nN/A \n \n38% \n \n51% \n \nN/A \n \nN/A \n \n18 \n \n13 \n \nN/A \n \nN/A \n \nN/A \n \n4% \n \nN/A \n \nN/A \n \n784 \n \n276 \n \nN/A \n \nN/A \n \nN/A \n \n33% \n \nGeorgia Research Alliance \nResearch \u0026 Development (R\u0026D) grants awarded to Georgia Research Alliance's (GRA) Academy of Eminent Scholars \nAverage amount in R\u0026D grants per Eminent Scholar researcher \nStart-up companies launched via the GRA Ventures Program (Ventures Program focuses on commercializing technologies and discoveries emerging from Georgia's research universities) presently operating in Georgia Average annual revenue per company launched through support from the GRA Venture program \nNumber of Georgia-based jobs presently supported through non-state R\u0026D grants competitively awarded to GRA Eminent Scholars and companies launched via the GRA Ventures Program Private capital funding received by venture development companies participating in the GRA Ventures Program \nPrivate contributions made to the GRA Venture Fund LLC \nPercentage of companies launched through support from the GRA Venture program which are still in operation in Georgia after four years \nDollars of external funds generated per state dollar \n \nN/A $539,078,949 $610,690,246 $687,475,115 \n \nN/A \n \n$8,293,633 \n \n$9,114,780 \n \n$10,260,823 \n \n156 \n \n160 \n \n180 \n \n195 \n \n$1,266,973 \n \n$970,000 \n \n$613,000 \n \nN/A \n \n2,790 \n \n2,861 \n \n3,483 \n \n3,550 \n \n$45,136,500 \n \n$68,962,727 $152,270,701 \n \nN/A \n \n$1,320,050 \n \n$2,630,267 \n \n$3,167,398 \n \n$2,012,162 \n \n84% \n \n85% \n \n81% \n \n81% \n \nN/A \n \n$158.35 \n \n$90.29 \n \n$103.79 \n \nGeorgia Tech Research Institute \nExternal sponsored research funds generated \nDollars of external research funds generated per state appropriated dollar \n \n$377,046,684 $497,029,120 $643,433,029 $685,338,345 \n \n$64.89 \n \n$81.86 \n \n$105.57 \n \n$117.05 \n \n90 \n \n Program Performance Measures: \nEstimated total economic impact of Georgia Tech Research Institute's sponsored funded research and activities Number of new sponsored projects \nNumber of patents acquired each year \nEconomic impact of state funded projects on Georgia \nNumber of K-12 students participating in STEM Direct to Discovery (D2D) programming Number of K-12 educators who participate in STEM professional development events Percentage of subcontracts with small businesses, including women-owned, veteran-owned, disabled veteran-owned, minority-owned, and historically black colleges and universities (HBCUs), on sponsored research contracts \nMarine Institute \nTotal income from all facility fees and Indirect Cost Recovery \nNumber of peer reviewed publications, theses, and dissertations stemming from Marine Institute-based research Number of students receiving instructional time at Marine Institute \nNumber of people who visit Marine Institute as part of a guided tour \nPercentage of Marine Institute facilities currently in \"good\" or \"excellent\" condition Number of beds occupied by instructional and research participants \nAnnualized dollars leveraged for the University of Georgia through grants requiring use of Marine Institute facilities \n \nFY 2017 Actual \n$821,961,771 \n \nFY 2018 Actual \n$1,083,523,482 \n \nFY 2019 Actual \n$1,402,684,003 \n \nFY 2020 Actual \n$1,494,037,592 \n \n803 \n \n925 \n \n856 \n \n859 \n \n0 \n \n2 \n \n3 \n \n9 \n \n$12,667,934 \n \n$13,237,045 \n \n$13,287,004 \n \n$12,764,314 \n \nN/A \n \nN/A \n \n12,775 \n \n2,550 \n \n565 \n \n543 \n \n890 \n \n335 \n \nN/A \n \nN/A \n \n37.9% \n \n32.4% \n \n$169,310 36 \n511 353 70% 3,512 $1,852,408 \n \n$175,884 34 \n582 315 85% 3,774 $1,755,943 \n \n$220,981 35 \n576 312 88% 4,193 $1,627,402 \n \n$243,792 34 \n328 261 89% 3,255 $1,614,120 \n \nMarine Resources Extension Center \nNumber of consultations with Marine Extension coastal marine constituents \nNumber of individuals trained by Marine Extension in a Hazard Analysis Critical Control Point (HACCP) course for the safe processing and handling of seafood Total dollars generated from new commercial aquaculture operations including hard clams and oysters Number of local governments assisted \nNumber of K-12 students reached through educational programming \n \n59,313 52 \n$3,518,409 36 \n5,564 \n \n48,730 55 \n$4,913,035 24 \n5,463 \n \n38,644 64 \n$3,124,966 25 \n5,639 \n \n49,671 28 \n$2,959,090 23 \n2,910 \n \nMedical College of Georgia Hospital and Clinics \nPercentage of residency trainees at a Chief residency level \nResidency program graduation rate \n \n27.0% 92.9% \n \n25.4% 91.7% \n \n25.8% 92.1% \n \n27.7% 91.8% \n \nPublic Libraries \n \n91 \n \n Program Performance Measures: \nNumber of circulations in Georgia public libraries \nPercentage of Georgians with a library card \nTotal number of individual user sessions to access the Internet at Georgia Public Libraries Number of interlibrary PINES loans \nLocal library staff attending continuing education provided by GPLS \nPercentage of those eligible for Library for the Blind and Physically Handicapped services utilizing GLASS Number of talking book circulations \nNumber of professional assistance communications with local library system staff Children's program attendance \nPercentage of total circulations that are e-books \nPercentage of active cardholders with at least one incidence of loan activity \nPublic Service/Special Funding Initiatives \nReturn on investment in terms of external grant and other funding generated per state appropriated dollar related to the Augusta University Cardiology Center Special Funding Initiative Percentage of participants in the Georgia Cancer Center's treatments and clinical trials who are part of minority or underserved populations Percentage of Adrenal Center patients who enroll in studies \nNumber of residents and medical students participating in clinical rotations at the Adrenal Center \n \nFY 2017 Actual \n33,006,395 40.62% \n16,292,437 661,146 6,766 9.42% 454,631 102,283 \n2,119,005 3.96% \n18.00% \n$1.70 \n38% N/A N/A \n \nFY 2018 Actual \n35,187,554 40.20% \n16,362,472 689,930 9,397 9.65% 436,548 165,088 \n1,983,055 4.76% \n18.50% \n$1.90 \n53% N/A N/A \n \nFY 2019 Actual \n36,017,619 40.79% \n15,788,824 759,323 3,809 9.90% 444,021 155,745 \n1,837,524 6.47% \n19.58% \n$1.30 \n41% 31% \n31 \n \nFY 2020 Actual \n28,938,310 40.33% \n11,005,877 658,853 11,556 5.96% 658,357 201,057 \n1,382,086 8.54% \n17.55% \n$1.80 \n38% 21% \n50 \n \nRegents Central Office \nEmployee turnover rate \nAverage number of days to process a payment \nNumber of audit findings for the Regents Central Office \nPercentage of payments made electronically \nTotal payments processed \nNumber of online database searches on GALILEO \nPercentage of respondents surveyed annually who agree/strongly agree that GALILEO is a valuable service Average percentage cost increase in employee health benefits over prior year \n \n9.49% 41 1 \n71% 5,478 26,384,400 94.00% 2.99% \n \n9.00% 39 0 \n80% 7,185 26,454,847 94.50% 3.35% \n \n10.80% 40 0 \n81% 7,667 24,803,395 91.30% 7.45% \n \n12.28% 35 \nN/A 80% 7,214 23,328,550 91.90% -3.26% \n \n92 \n \n Program Performance Measures: \nNumber of engagements (assurance, consulting, and investigation) completed by USG Internal Audits Communicate Key Board Actions/USG News (number of news releases) \nNumber of media inquiries \nNumber of page views on USG webpages (public inquiries) \nNumber of social media posts \nNumber of open records requests \nPercentage of new and under-represented service provider participation for design and construction Percentage of rented space directly related to unmet campus needs \nNumber of degree programs approved \nNumber of degree programs terminated \nNumber of Georgia RCP Optometry students completing/graduating from the program \nSkidaway Institute of Oceanography \nNumber of peer reviewed articles published \nAverage sponsored dollars generated per state appropriated dollar \nAverage research dollars generated per faculty member \nPercentage of beds occupied by instructional program participants (32 beds available year-round) Number of consultations or external counseling presentations \nStudents receiving full days of researched based instruction \n \nFY 2017 Actual \n227 34 \n654 3,683,958 \n222 71 \n36% 28.67% \n44 108 \n12 \n \nFY 2018 Actual \n255 31 \n508 3,987,577 \n316 127 10% 30.11% \n49 50 11 \n \nFY 2019 Actual \n214 26 \n453 4,432,864 \n214 127 20% 27.92% \n33 36 \n9 \n \nFY 2020 Actual \n194 29 \n414 4,536,426 \n344 135 14% 20.67% \n39 21 13 \n \n44 $3.28 $397,647 20.95% \n273 4,649 \n \n33 $2.23 $272,207 17.19% \n227 4,790 \n \n28 $1.64 $263,124 20.00% \n159 3,878 \n \n22 $1.54 $238,245 4.20% \n180 1,476 \n \nTeaching \nNumber of students enrolled at University System of Georgia institutions \nTotal sponsored fund revenue (in millions) \nPercentage of first-year, full-time students graduating within three years for an associate's degree or transferring to a bachelor's degree program systemwide Percentage of first-year, full-time students graduating within six years (systemwide) for a bachelor's degree Percentage of first-year, full-time students retained systemwide \nIn-state tuition affordability ranking for the University System of Georgia's public four-year institutions among the 16 member states of the Southern Regional Education Board \n \n321,549 $1,831 41.3% 58.0% 81.6% 6 \n \n325,203 $1,904 43.7% 60.5% 81.5% 4 \n \n328,712 $2,051 44.2% 62.9% 80.3% 4 \n \n333,507 $2,326 43.9% 63.2% 81.3% N/A \n \n93 \n \n Program Performance Measures: \nAverage student cumulative debt load upon completion of degree or credential per undergraduate student systemwide \nAverage student cumulative debt load upon completion of degree or credential per graduate student systemwide \n \nFY 2017 Actual \n$15,878 \n$23,458 \n \nFY 2018 Actual \n$15,621 \n$22,178 \n \nFY 2019 Actual \n$15,336 \n$21,893 \n \nFY 2020 Actual \n$14,897 \n$21,896 \n \nVeterinary Medicine Experiment Station \nTotal extramural research funding \nExtramural research dollars generated per state appropriated dollar \nTotal scientific publications \nNumber of poultry birds impacted by the Poultry Diagnostic and Research Center visits (number of birds seen) Number of diagnostic lab services provided by Poultry Diagnostic and Research Center (total diagnostic lab accessions) \n \n$29,316,615 $10.54 484 \n17,560,000 105,402 \n \n$34,823,378 $11.65 415 \n8,440,000 60,997 \n \n$26,734,371 $7.41 497 \n2,500,000 74,346 \n \n$36,872,910 $8.27 508 \n4,450,000 26,545 \n \nVeterinary Medicine Teaching Hospital \nTotal number of veterinary cases \nAverage net income per case \nPercentage of clients surveyed who rate the services received as good or excellent Number of individuals enrolled in the veterinary technician program supported by state funds Average revenue per case \nPercentage of total cases visited by field services \nAverage turnaround time per case in days \nPercentage of residents who pass the board examination in their particular specialty Percentage of veterinary students who remain in Georgia for at least five years after graduating \n \n28,721 $19.05 \n99% 38 \n$652.31 6.1% N/A 100% N/A \n \n28,394 $23.55 \n99% 35 \n$682.41 5.1% N/A 100% N/A \n \n31,432 $32.82 \n99% 35 \n$672.64 5.4% 4.0 75% 80% \n \n28,779 $25.42 \n99% 35 \n$755.31 4.7% 4.4 100% 85% \n \n94 \n \n Program Performance Measures: \nBoard of Regents of the University System of Georgia: Attached Agencies \nPayments to Georgia Military College Junior Military College \nJunior college fall enrollment \nJunior college state appropriated dollar per student \nJunior college graduation rate \nJunior college graduation/four year college transfer rate \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \nFY 2020 Actual \n \n8,234 $599.55 \n28% 48% \n \n8,595 $413.30 \n29% 46% \n \n8,812 $443.97 \n28% 43% \n \n8,766 $440.73 \n32% 47% \n \nPayments to Georgia Military College Preparatory School \nPreparatory school fall enrollment \nPreparatory school state appropriated dollar per student \nPreparatory school graduation rate \nPercentage of students who obtained a score of (3) or higher on advanced placement exams \nPayments to Georgia Public Telecommunications Commission \nNumber of listeners using Georgia Public Broadcasting radio resources weekly \nNumber of unduplicated households viewing Georgia Public Broadcasting T.V. resources monthly Number of unduplicated visitors using Georgia Public Broadcasting new media resources Number of media assets downloaded/streamed by education users \nPercentage of total operating expenditures supported by state funding Cost to raise a dollar \n \n576 $4,100.89 \n100% 76% \n \n569 $4,612.45 \n100% 88% \n \n670 $4,601.96 \n100% 96% \n \n738 $5,346.69 \n100% 92% \n \n350,100 1,532,084 2,883,984 6,932,470 \n44% $0.51 \n \n379,100 1,382,693 3,271,839 7,718,347 \n44% $0.50 \n \n320,600 1,246,680 4,237,861 8,200,000 \n39% $0.52 \n \n308,800 1,131,798 8,191,333 11,200,000 \n39% $0.42 \n \n95 \n \n Program Performance Measures: \nDepartment of Revenue \nForestland Protection Grants \nNumber of jurisdictions reimbursed under the Forestland Protection Act \nNumber of reimbursements \nAmount of reimbursements \nAverage time in days from application to award payment \nNumber of acres of forestland preserved under the Forestland Protection Act \nAverage amount of reimbursement claims \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \nFY 2020 Actual \n \n125 \n \n136 \n \n149 \n \n210 \n \n240 \n \n501 \n \n291 \n \n356 \n \n$29,072,351.00 $73,452,840.91 $44,396,180.52 $44,061,290.13 \n \n385 \n \n341 \n \n299 \n \n146 \n \n4,867,328 \n \n5,219,266 \n \n5,369,122 \n \n5,647,903 \n \n$230,733.00 \n \n$284,701.00 \n \n$297,960.00 \n \n$206,861.00 \n \nIndustry Regulation \nNumber of alcohol inspections \nPercentage of alcohol inspections in compliance \nNumber of tobacco inspections \nPercentage of tobacco inspections in compliance \nAverage Alcohol/Tobacco/COAM inspections per sworn Alcohol and Tobacco Division Officer Dollar amount collected by Alcohol and Tobacco Division staff \nNumber of underage alcohol investigations \nPercentage of investigated vendors making illegal underage alcohol sales \nNumber of underage tobacco investigations \nPercentage of investigated vendors making illegal underage tobacco sales \n \n5,726 \n \n6,667 \n \n6,565 \n \n5,055 \n \n83.00% \n \n86.00% \n \n90.00% \n \n94.80% \n \n5,428 \n \n5,787 \n \n5,237 \n \n4,216 \n \n93.00% \n \n91.00% \n \n94.00% \n \n97.60% \n \n259 \n \n390 \n \n393 \n \n281 \n \n$2,195,000.00 $2,035,622.00 $7,279,607.00 $6,587,662.58 \n \n3,360 \n \n3,273 \n \n3,826 \n \n3,150 \n \n8.00% \n \n6.00% \n \n7.00% \n \n5.50% \n \n3,683 \n \n3,898 \n \n4,713 \n \n3,159 \n \n8.00% \n \n8.00% \n \n7.00% \n \n3.70% \n \nLocal Government Services \nNumber of resolved Unclaimed Property claims \nTotal amount of local tax distributions \n \n5,104 \n \n5,951 \n \n14,857 \n \n27,195 \n \n$4,566,511,825 $5,033,004,714 $5,557,949,758 $5,657,301,482 \n \nLocal Tax Officials Retirement and FICA \nAmount of Employee Retirement System benefits paid for local retirement \nNumber of officials and staff participating in Employee Retirement System \nAmount of FICA paid for local retirement \n \n$8,930,712 857 \n$681,314 \n \n$9,916,664 796 \n$681,314 \n \n$7,784,855 732 \n$681,314 \n \n$11,099,469 677 \n$681,314 \n \n96 \n \n Program Performance Measures: Motor Vehicle Registration and Titling \nAmount of revenue from motor vehicle registrations (in millions) \nNumber of motor vehicle titles processed (in millions) \nNumber of motor vehicle registrations processed \nNumber of motor vehicle registrations renewed online \nSalvage inspections completed statewide \nPercentage of each private contractor's inspection reports reviewed by state salvage inspectors Percentage of each private contractor's inspections that are visually inspected by state salvage inspectors Percentage of compliant contractor salvage vehicle inspections \n \nFY 2017 Actual \n$297 3 \n9,578,056 1,024,505 \n22,695 4.35% 1.21% 92.00% \n \nFY 2018 Actual \n$293 3 \n9,639,665 1,148,227 \n23,060 7.34% 6.26% 98.67% \n \nFY 2019 Actual \n$288 3 \n10,022,751 1,271,294 17,271 8.43% 8.93% 99.60% \n \nFY 2020 Actual \n$278 3 \n9,921,284 2,535,178 \n17,813 7.27% 21.49% 99.51% \n \nOffice of Special Investigations \nAmount of fraud prevented per fiscal year Total number of returns reviewed Number of returns reversed Cases worked Vin/Title Fraud Unit Arrest made Vin/Title Fraud Cases investigated by Tax Special Agents Cases prosecuted by Tax Special Agents Arrests made by Tax Special Agents \n \n$171,425,186 $332,706,020 $146,672,787 \n \n4,605,272 \n \n4,770,866 \n \n4,871,086 \n \n14,249 \n \n195,963 \n \n8,032 \n \n275 \n \n247 \n \n401 \n \n20 \n \n47 \n \n28 \n \n276 \n \n197 \n \n128 \n \n68 \n \n15 \n \n18 \n \n67 \n \n241 \n \n298 \n \n$97,431,510 4,278,440 11,315 548 67 153 19 64 \n \n97 \n \n Program Performance Measures: \nTax Compliance \nNumber of telephone calls seeking assistance in the 11 Regional Offices \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \nFY 2020 Actual \n \n148,526 \n \n143,676 \n \n152,457 \n \n151,210 \n \nNumber of walk-in taxpayers seeking assistance in the 11 Regional Offices \n \n20,354 \n \n21,203 \n \n22,455 \n \n20,287 \n \nAverage collections per out-of-state auditor \n \n$2,472,029.00 $2,776,620.00 $3,697,304.70 $2,079,715.04 \n \nTotal revenue agent collections \n \n$571,165,133.00 $577,124,520.21 $644,513,035.88 $684,210,124.07 \n \nAverage collections per in-state auditor \n \n$888,281.00 $2,001,849.00 $1,605,139.20 \n \n$966,242.27 \n \nAverage collections per field revenue agent \n \n$3,461,606.00 $3,497,724.36 $5,370,941.97 $5,701,751.03 \n \nAverage number of hours per audit by tax type - Sales and Use Tax \n \n48 \n \n57 \n \n55 \n \n58 \n \nAverage number of hours per audit by tax type - Individual Income Tax \n \n1 \n \n1 \n \n1 \n \n1 \n \nAverage number of hours per audit by tax type - Withholding Tax \n \n3 \n \n2 \n \n10 \n \n5 \n \nAverage number of hours per audit by tax type - Miscellaneous Taxes including IFTA, IRP, Tobacco, Alcohol, Unclaimed Property \nNumber of audits completed \n \n26 93,892 \n \n40 103,031 \n \n45 113,702 \n \n39 87,850 \n \nPercentage of audits found to be in compliance \n \n34.00% \n \n36.00% \n \n42.00% \n \n40.00% \n \nTotal in state auditor collections \n \n$59,514,834.00 $134,123,876.00 $118,780,300.59 $67,636,958.59 \n \nTotal out-of-state auditor collections \n \n$88,993,034.00 $102,734,945.00 $151,589,492.60 $83,188,601.74 \n \nTax Policy \nNumber of taxpayer conferences completed \n \n102 \n \n136 \n \n104 \n \n92 \n \nNumber of Georgia Tax Tribunal cases resolved during automatic remand period \n \n719 \n \n531 \n \n491 \n \nN/A \n \n(calendar year) \n \nNumber of letter rulings issued \n \n42 \n \n58 \n \n21 \n \n64 \n \n98 \n \n Program Performance Measures: Taxpayer Services \nPercentage of person surveyed who attended taxpayer education workshops who reported that the program was beneficial Number of in-bound calls Number of calls answered Percentage of inbound calls answered Percentage of inbound calls abandoned Average call wait times (in seconds) Average number of calls answered per customer service representative Number of taxpayer workshops provided Total number of taxpayer workshop attendees Total returns processed Total returns processed by type - Withholding Total returns processed by type - Corporate Total returns processed by type - Sales Total returns processed by type - Individual Percentage of individual tax returns filed electronically Percentage of withholding tax returns filed electronically Percentage of corporate tax returns filed electronically Percentage of sales tax returns filed electronically Percentage of total tax returns filed electronically Average time to process a return (days) Average time to process an electronic filing - individual (days) Average time to process a paper return - individual (days) \n \nFY 2017 Actual \nN/A 1,076,225 \n797,923 74.00% 25.68% \n360 14,189 \n21 209 8,116,274 1,563,067 288,429 1,349,188 4,543,121 86.46% 90.44% 77.24% 97.05% 88.26% 11.01 1.27 20.75 \n \nFY 2018 Actual \nN/A 966,307 614,977 64.00% 36.00% \n1,111 13,666 \n14 236 8,298,369 1,417,296 271,304 1,479,053 4,780,718 87.68% 92.89% 84.40% 97.15% 89.92% 34.77 2.76 66.78 \n \nFY 2019 Actual \nN/A 876,341 618,283 70.55% 29.45% \n1,260 13,616 \n15 325 8,555,671 1,338,904 347,140 1,500,004 5,026,944 85.32% 98.44% 77.63% 99.85% 89.77% 22.86 4.91 40.81 \n \nFY 2020 Actual \nN/A 665,747 638,437 95.90% \n4.10% 89 \n10,134 28 \n542 8,030,005 1,365,223 \n337,926 1,555,983 4,770,873 \n90.67% 97.51% 81.81% 99.84% 92.46% \n16.90 3.75 \n30.06 \n \n99 \n \n Program Performance Measures: \nSecretary of State \nCorporations \nNumber of total corporation filings processed Number of new corporations filings completed Number of Corporations call center calls recieved Number of Corporations call center calls answered Percentage of Corporations call center calls abandoned Average speed of Corporations call center calls answered in minutes \nElections \nNumber of elections Number of registered voters Number of training classes offered online through E-Learn system Number of E-Learn users trained Number of State Election Board Cases \nInvestigations \nNumber of completed investigations Number of regular inspections Fines collected Average number of days to complete an investigation \nOffice Administration (SOS) \nNumber of audit findings Agency Turnover Rate \nProfessional Licensing Boards \nNumber of licensed professionals regulated Number of license renewals processed Number of new applications processed \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \nFY 2020 Actual \n \n823,890 142,529 234,671 225,446 \n4% 4.50 \n \n951,005 145,428 230,225 218,789 \n5% 4.57 \n \n1,126,171 163,241 246,082 220,330 10% 4.45 \n \n1,145,965 189,381 203,647 183,446 10% 66.35 \n \n328 6,920,907 \n47 1,716 \n50 \n \n484 6,718,591 \n45 1,881 \n113 \n \n304 6,724,215 \n28 1,313 \n109 \n \n190 7,007,998 \n70 1,866 \n124 \n \n1,065 \n \n1,274 \n \n1,476 \n \n9,107 \n \n10,969 \n \n12,960 \n \n$890,725.00 $1,005,725.00 $1,104,900.00 \n \n121.51 \n \n161.00 \n \n183.00 \n \n1,206 9,264 $710,650.00 97.00 \n \n1 10.8% \n \nN/A 17.9% \n \nN/A 27.3% \n \nN/A 20.5% \n \n1,040,090 193,865 54,592 \n \n1,186,840 195,477 51,319 \n \n1,229,161 201,328 62,749 \n \n1,136,556 195,348 60,473 \n \n100 \n \n Program Performance Measures: \nBoard meeting expense (per diem/mileage) Average number of days to process new applications Average number of days to process renewal applications Number of licenses renewed online Percentage of licenses renewed online Percentage of new applications approved Total number of license revocations Number of PLB call center calls recieved Number of PLB call center calls answered Percentage of PLB call center calls abandoned Average speed of PLB call center calls answered in minutes \nSecurities \nFines collected Number of securities offerings processed Number Charities filings Number of registered Broker-Dealers Number of registered Broker-Dealer Agents Number of registered Investment Adviser firms Number of registered Investment Adviser Representatives Number of securities investigations closed Number on investigations received in fiscal year Number of investigations in progress Number of completed examinations of registered Investment Advisor firms Average number of examinations conducted per auditor Number of Administrative Orders \n \nFY 2017 Actual \n$238,252.60 17 3.8 \n185,896 96% 75% 36 \n315,786 303,773 \n4% 4.00 \n \nFY 2018 Actual \n$216,791.04 17 \n4.9 189,047 \n97% 77% \n77 328,559 311,817 \n5% 4.40 \n \nFY 2019 Actual \n$214,013.06 17 2.3 \n196,178 97% 86% 9 \n342,341 304,315 11% 2.67 \n \nFY 2020 Actual \n$153,877.55 17 4.1 \n192,144 98% 75% 29 \n284,921 254,553 \n11% 2.02 \n \n$6,500 5,907 4,510 1,993 \n193,285 2,709 \n13,249 81 70 \n130 39 \n19.5 18 \n \n$24,600 6,206 4,695 1,948 \n197,780 2,837 \n13,272 63 86 \n130 30 \n15.0 13 \n \n$20,000 8,315 6,115 1,901 \n201,691 2,934 13,415 166 119 163 13 13.0 25 \n \n$505,000 6,689 4,875 1,961 \n236,602 3,208 \n16,535 62 \n138 275 \n6 6.0 23 \n \n101 \n \n Program Performance Measures: \nNumber of Cemeteries Annual Financial Report Review Examinations \nNumber of Cemeteries Filings \n \nFY 2017 Actual \nN/A \nN/A \n \nFY 2018 Actual \nN/A \nN/A \n \nFY 2019 Actual \nN/A \nN/A \n \nFY 2020 Actual \n193 \n314 \n \n102 \n \n Program Performance Measures: \nSecretary of State: Attached Agencies \nReal Estate Commission \nAgency investigations resulting in imposing a disciplinary action on a license Percentage of Georgia passing rates on qualifying real estate salesperson examinations that surpass the national average Percentage of all completed applications processed within 5 business days of receipt Agency investigations completed in a fiscal year \nGeorgia Access to Medical Cannabis Commission \nBoard Member Per Diem/Mileage Number of Cannabis Commission automated call center calls answered Number of Class 1 Production License applications received Number of Class 1 Production Licenses regulated Number of Class 2 Production License applications received Number of Class 2 Production Licenses regulated Number of Dispensing Licenses applications received Number of Dispensing Licenses regulated Number of license renewals processed Number of new applications processed Percentage of new applications approved Average number of days to process new applications Number of licenses renewed Average number of days to process renewal applications Total number of license revocations Fines Collected Number of complaints received Number of open complaints Number of complaints closed \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \nFY 2020 Actual \n \n168 6% 98% 1,889 \n \n204 1% 97% 2,170 \n \n176 3% 97% 1,924 \n \n154 4% 95% 1,557 \n \nN/A \n \nN/A \n \nN/A \n \n$3,058.67 \n \nN/A \n \nN/A \n \nN/A \n \n0 \n \nN/A \n \nN/A \n \nN/A \n \n0 \n \nN/A \n \nN/A \n \nN/A \n \n0 \n \nN/A \n \nN/A \n \nN/A \n \n0 \n \nN/A \n \nN/A \n \nN/A \n \n0 \n \nN/A \n \nN/A \n \nN/A \n \n0 \n \nN/A \n \nN/A \n \nN/A \n \n0 \n \nN/A \n \nN/A \n \nN/A \n \n0 \n \nN/A \n \nN/A \n \nN/A \n \n0 \n \nN/A \n \nN/A \n \nN/A \n \n0 \n \nN/A \n \nN/A \n \nN/A \n \n0 \n \nN/A \n \nN/A \n \nN/A \n \n0 \n \nN/A \n \nN/A \n \nN/A \n \n0 \n \nN/A \n \nN/A \n \nN/A \n \n0 \n \nN/A \n \nN/A \n \nN/A \n \n0 \n \nN/A \n \nN/A \n \nN/A \n \n0 \n \nN/A \n \nN/A \n \nN/A \n \n0 \n \nN/A \n \nN/A \n \nN/A \n \n0 \n \n103 \n \n Program Performance Measures: \nNumber of regular inspections Number of investigations opened in fiscal year Number of investigations in progress Number of investigations closed Investigations resulting in imposing a disciplinary action on a license Average number of days to complete an investigation \n \nFY 2017 Actual \nN/A \nN/A \nN/A \nN/A \nN/A \nN/A \n \nFY 2018 Actual \nN/A \nN/A \nN/A \nN/A \nN/A \nN/A \n \nFY 2019 Actual \nN/A \nN/A \nN/A \nN/A \nN/A \nN/A \n \nFY 2020 Actual \n0 \n0 \n0 \n0 \n0 \n0 \n \n104 \n \n Program Performance Measures: \nGeorgia Student Finance Commission \nCommission Administration (GSFC) \nNumber of active registered GAfutures.org users \nNumber of lottery funded scholarships and grants disbursed \nNumber of state general funded scholarships and grants disbursed \nNumber of students and parents met with for postsecondary advising and financial counseling Percentage of students completing the Free Application for Federal Student Aid (FAFSA) in rural districts Percentage of institutions reviewed with monetary findings greater than $10,000 \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \nFY 2020 Actual \n \n304,528 376,191 124,352 \n90,782 N/A \n26.5% \n \n691,166 364,478 138,841 117,400 \nN/A 33.3% \n \n921,724 377,551 155,356 110,799 \n45.8% 24.1% \n \n1,108,609 396,914 166,466 89,432 47.3% 40.7% \n \nDual Enrollment \nNumber of awards disbursed \nAverage dollar amount per award \nNumber of semester credit hours \nNumber of quarter credit hours \nNumber of students served \nPercentage of Dual Enrollment participants who earned a certificate or associates degree prior to high school graduation \nEngineer Scholarship \nNumber of students obtaining forgivable loans \nAverage dollar amount per award \nPercentage of students repaying loans through service \nNumber of recipient graduates \n \n67,140 $1,022.00 \n401,703 39,399 35,945 7.5% \n \n83,518 $1,034.00 \n485,688 69,067 43,654 8.8% \n \n100,312 $1,043.00 \n576,644 84,234 51,949 7.7% \n \n111,156 $881.53 632,591 \n92,921 58,347 \n5.6% \n \n311 $3,423.00 \n24.57% 35 \n \n311 $3,394.00 \n26.00% 65 \n \n315 $3,417.00 \n38.00% 44 \n \n317 $3,349.86 \n37.20% 67 \n \nGeorgia Military College Scholarship \nNumber of students awarded scholarships \nAverage dollar amount per student \nPercentage of students repaying loans through service \nPercentage of students with four or more awards \n \n84 $14,594 \n21% 45.2% \n \n85 $11,247 \n28% 49.4% \n \n80 $12,232 \n36% 43.8% \n \n86 $13,537 \n10.7% 45.3% \n \nHERO Scholarship \n105 \n \n Program Performance Measures: \nNumber of awards disbursed \nAverage dollar amount per award \nNumber of students receiving Helping Educate Reservists and their Offspring (HERO) scholarships \nHOPE GED \nNumber of students receiving the HOPE GED grant \nPercentage of issued HOPE GED vouchers redeemed \nNumber of GED diplomas issued by Technical College System of Georgia \nPercentage of HOPE GED recipients who earn a postsecondary credential from the Technical College System of Georgia \nHOPE Grant \nNumber of HOPE Grant awards disbursed \nAverage dollar amount per HOPE Grant award \nNumber of students receiving the HOPE Grant \nNumber of Zell Miller Grant awards disbursed \nAverage dollar amount per Zell Miller Grant award \nNumber of students receiving Zell Miller Grant \nNumber of HOPE Career Grant awards disbursed \nAverage dollar amount per HOPE Career Grant award \nNumber of students receiving HOPE Career Grant \n \nFY 2017 Actual \n474 \n$922 \n264 \n \nFY 2018 Actual \n393 \n$925 \n226 \n \nFY 2019 Actual \n254 \n$950 \n143 \n \nFY 2020 Actual \n369 \n$943 \n213 \n \n1,027 18.00% \n5,636 30.20% \n \n996 18.00% \n5,653 33.00% \n \n846 12.60% \n6,714 36.83% \n \n845 15.7% 4,932 36.90% \n \n66,788 $571.00 \n43,402 22,116 $770.00 13,942 23,589 $415.00 15,380 \n \n53,970 $590.00 \n35,455 18,962 $781.00 12,033 24,451 $415.00 16,299 \n \n44,730 $631.00 \n29,608 16,838 $808.00 10,526 32,489 $405.00 21,200 \n \n44,290 $665.27 \n29,677 15,818 $904.36 10,257 40,398 $401.96 25,967 \n \nHOPE Scholarships - Private Schools \nNumber of HOPE Scholarship awards disbursed Average dollar amount per HOPE Scholarship award Number of private school students receiving the HOPE Scholarship Number of Zell Miller Scholarship awards disbursed Average dollar amount per Zell Miller Scholarship award Number of private school students receiving the Zell Miller Scholarship \n \n22,537 $1,657.00 \n10,852 4,387 \n$2,040.00 2,151 \n \n22,968 $1,704.00 \n11,055 4,905 \n$2,083.00 2,390 \n \n23,961 $1,752.00 \n11,366 5,776 \n$2,142.00 2,798 \n \n23,545 $1,814.55 \n11,478 6,344 \n$2,582.80 3,082 \n \n106 \n \n Program Performance Measures: \nPercentage of HOPE Scholarships  Private Schools recipients who permanently lose scholarship eligibility by failing to maintain the required grade point average Percentage of HOPE Scholarships  Private Schools recipients who lose scholarship eligibility by meeting the maximum number of years for eligibility prior to receiving a bachelor's degree \nHOPE Scholarships - Public Schools \nNumber of HOPE Scholarship awards disbursed \nAverage dollar amount per HOPE Scholarship award \nNumber of public school students receiving the HOPE Scholarship \nNumber of Zell Miller Scholarship awards disbursed \nAverage dollar amount per Zell Miller Scholarship award \nNumber of public school students receiving the Zell Miller Scholarship \nPercentage of HOPE Scholarships  Public Schools recipients who permanently lose scholarship eligibility by failing to maintain the required grade point average Percentage of HOPE Scholarships  Public Schools recipients who lose scholarship eligibility by meeting the maximum number of years for eligibility prior to receiving a bachelor's degree \nLow Interest Loans \nNumber of loan applications processed \nAverage dollar amount of loan \nNumber of students obtaining Low Interest Loans \nPercentage of students receiving loans who are also eligible to receive the Federal Pell Grant Percentage of eligible applicants who received a loan \nPercentage of recipients defaulting on loans \n \nFY 2017 Actual \nN/A \nN/A \n \nFY 2018 Actual \nN/A \nN/A \n \nFY 2019 Actual \n0.5% \n1.6% \n \nFY 2020 Actual \n0.9% \n1.1% \n \n183,242 $1,957.00 \n88,812 44,064 $3,723.00 20,102 \nN/A N/A \n \n187,586 $2,000.00 \n91,014 50,639 $3,764.00 23,097 \nN/A N/A \n \n194,477 $2,044.00 \n93,914 58,704 $3,707.00 26,679 \n0.5% 1.6% \n \n199,499 $2,072.06 \n95,880 66,175 $3,745.26 29,817 \n0.6% 1.3% \n \n8,943 $4,803.00 \n7,157 74.00% 80.20% \nN/A \n \n6,967 $5,050.00 \n5,675 73.90% 84.00% \nN/A \n \n7,097 $5,216.00 \n5,528 72.80% 80.27% \n21.7% \n \n7,422 $5,380.78 \n5,585 73.4% 76.9% \n36% \n \nNorth Georgia Military Scholarship Grants \nNumber of students awarded scholarship Average dollar amount per student Percentage of students repaying loans through service Percentage of students with six or more awards Percentage of borrowers in repayment status that defaulted \n \n179 $15,688.00 \n50.64% 30.70% \n6.00% \n \n186 $15,589.00 \n54.00% 32.00% \n9.00% \n \n189 $15,833.00 \n54.70% 47.00% 11.79% \n \n179 $16,227.89 \n55.4% 34.1% \n7.5% \n \nNorth Georgia ROTC Grants \n \n107 \n \n Program Performance Measures: \nNumber of awards disbursed \nAverage dollar amount per award \nNumber of students receiving the Reserve Officers' Training Corps grant \nNumber of students receiving Reserve Officers' Training Corps Grant for Future Officers \nPublic Safety Memorial Grant \nNumber of awards disbursed \nAverage dollar amount per award \nNumber of students receiving the Public Safety Memorial Grant \nPercentage of eligible applicants awarded \n \nFY 2017 Actual \n850 \n$1,055.00 \n298 \n190 \n \nFY 2018 Actual \n809 \n$1,271.00 \n289 \n188 \n \nFY 2019 Actual \n802 \n$1,272.00 \n271 \n192 \n \nFY 2020 Actual \n824 \n$1,252.12 \n288 \n175 \n \n68 $7,620.00 \n36 100.00% \n \n63 $7,867.00 \n33 100.00% \n \n55 $7,700.00 \n31 100.00% \n \n56 $7,650.59 \n29 100.00% \n \nREACH Georgia Scholarship \nNumber of REACH Scholarships funded with State Funds \nNumber of awards disbursed \nPercentage of REACH high school graduates receiving an award within two years of graduation Average number of awards per student \nNumber of secondary students enrolled in REACH Scholarship \nAverage high school GPA for graduating cohort \nAverage dollar amount per award \nAverage college GPA for REACH Scholars \nPercentage of REACH Scholars graduating from high school \n \n455 N/A N/A N/A 623 3.5 N/A N/A 100% \n \n275 32 \n94.44% 1.88 \n1,062 3.3 \n$1,250.00 N/A 97% \n \n459 55 \n84.00% 1.96 \n1,665 3.2 \n$1,215.00 2.6 \n100% \n \n537 177 64.70% 1.86 2,224 3.3 $1,227.47 3.1 100% \n \nService Cancelable Loans \nNumber of Georgia National Guard (GNG) students awarded scholarships Average dollar amount per GNG student Percentage of GNG recipients repaying through service Percentage of GNG recipients defaulting on loans Average GPA for students participating in GNG \n \n29 $3,624.00 \nN/A N/A N/A \n \n256 $2,897.00 \nN/A N/A N/A \n \n264 $2,776.00 \n5.4% 1.2% \n2.6 \n \n351 $2,993.00 \n24.4% 8.7% 2.7 \n \n108 \n \n Program Performance Measures: \nPercentage of Georgia Veterinary Education Loan Repayment (GVELRP) applicants awarded \nTuition Equalization Grants \nNumber of awards disbursed \nAverage dollar amount per award \nNumber of students receiving the Tuition Equalization Grant \n \nFY 2017 Actual \nN/A \n \nFY 2018 Actual \nN/A \n \nFY 2019 Actual \n100% \n \nFY 2020 Actual \n100% \n \n55,820 $394.00 \n28,577 \n \n54,026 $415.00 \n27,652 \n \n53,878 $420.00 \n27,759 \n \n53,884 $422.34 \n27,964 \n \n109 \n \n Program Performance Measures: \nGeorgia Student Finance Commission: Attached Agencies \nNonpublic Postsecondary Education Commission \nPercentage of authorized colleges and schools that meet prescribed academic and financial standards annually without remediation Average number of schools assigned to each full time Regulatory Specialist \nAverage number of working days to fill student transcript requests \nTotal number of student complaints received \nTotal number of schools authorized by NPEC \nTotal number of student transcript requests \nPercentage of schools authorized by NPEC that grant degrees \nTotal number of SARA authorized schools \nTotal number of adverse actions taken against institutions \nAverage payout for Tuition Guaranty Trust Fund claims \nNumber of in-state students taking courses under SARA \nNumber of out-of-state students taking courses under SARA \nPercentage of programs denied due to not meeting minimum standards on annual review \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \nFY 2020 Actual \n \n87.00% 58 6 38 \n290 689 45.00% \n63 55 $3,391.00 63,986 53,778 N/A \n \n65.00% 58 7 13 \n291 531 54.00% \n70 55 $2,667.00 65,365 50,639 N/A \n \n66.00% 59 7 24 \n291 714 49.00% \n74 46 $8,356.00 67,439 47,785 N/A \n \n88.00% 62 4.4 75 \n312 708 47.00% \n78 24 $5,522.00 N/A N/A 0.4% \n \n110 \n \n Program Performance Measures: \nTeachers Retirement System \nLocal/Floor COLA \nNumber of individuals receiving floor and cost of living adjustments (COLAs) \nPercentage of on-time payments made to retirees \nAverage monthly state-funded payment amount per recipient \nSystem Administration (TRS) \nNumber of retirees and beneficiaries receiving benefits \nTotal benefits payments made (in millions) \nNew retiree on-time processing rate \nPercentage of accurate responses in processing member service requests \nNumber of findings in annual financial audit \nAgency turnover rate (excluding Division of Investments) \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \nFY 2020 Actual \n \n24 100% $812 \n \n19 100% $901 \n \n16 100% \n$885 \n \n13 100% $972 \n \n122,629 $4,461.00 \n98.8% 99.0% \n0 5.0% \n \n127,223 $4,700.00 \n97.5% 99.0% \n0 5.0% \n \n131,802 $4,950.00 \n98.1% 99.0% \n0 5.0% \n \n135,649 $5,192.00 \n98.9% 96.0% \n0 8.0% \n \n111 \n \n Program Performance Measures: \nTechnical College System of Georgia \nAdult Education \nNumber of students served \nPercentage of Georgians without a high school credential that were served by TCSG Adult Education programs Number of enrollees in Adult Basic Education \nNumber of enrollees in Adult Secondary Education \nNumber of enrollees in Corrections Education (subset) \nNumber of enrollees in English Literacy and Civics \nNumber of students who completed one or more levels in Adult Basic Education \nNumber of students who completed one or more levels in Adult Secondary Education Number of students who completed one or more levels in Corrections Education (subset) Number of students who completed more than one level in English Literacy and Civics Hours of professional development courses taken by adult education faculty, administration, and staff members Hours of professional development per adult education faculty, administration, or staff member Number of GED test takers who took all 4 tests \nGED passage rate \nDuplicate GED transcripts and diplomas issued \nPercentage of GED earners who attended a TCSG adult education program and then entered postsecondary education or a training program within one year of receiving diploma \nDepartmental Administration (TCSG) \nReturn on investment as measured by the economic impact of: Increase in annual earnings of Tech Ed graduates; Increase in annual earnings of GED graduates; Federal and other funds generated by technical colleges; estimated earnings from jobs created and saved by Quick Start (in millions) Number of requests for new reports submitted to the data center \nState funds per square foot \n \nFY 2017 Actual \n41,149 3.60% 27,502 3,127 3,781 10,520 14,651 1,781 2,093 6,492 33,515 \n25 13,382 75.70% 27,957 21.90% \n$889.00 \n102 $24.12 \n \nFY 2018 Actual \n41,041 3.60% 26,760 3,247 3,908 11,034 13,935 1,856 2,176 6,266 39,606 \n28 14,062 75.40% 27,115 18.20% \n$947.00 \n96 $24.37 \n \nFY 2019 Actual \n37,980 3.50% 25,163 2,237 3,285 10,580 13,077 1,443 1,866 6,087 32,559 \n24 13,828 73.20% 28,710 17.42% \n$1,158.00 \n82 $26.46 \n \nFY 2020 Actual \n32,205 3.00% 22,051 \n164 2,733 9,990 7,834 \n84 856 4,316 20,176 \n18 9,366 66.90% 27,075 9.59% \n$1,042.00 \n88 $24.47 \n \nEconomic Development and Customized Services \nNumber of unique companies served through customized business and industry training at technical colleges \nTotal number of training hours provided through customized training contracts by technical colleges \nTotal number of continuing education hours provided by technical colleges \n \nN/A \n \n2,556 \n \n2,400 \n \n2,079 \n \nN/A \n \n1,757,826 \n \n2,825,250 \n \n3,649,007 \n \nN/A \n \n884,379 \n \n532,865 \n \n462,630 \n \n112 \n \n Program Performance Measures: \nGovernor's Office of Workforce Development \nNumber of individuals served \nPercentage of participants during the second quarter after exit that are employed - Adult, Dislocated Worker and Youth Percentage of participants during the fourth quarter after exit that are employed Adult, Dislocated Worker and Youth Median earnings of participants during the second quarter after exit from the program - Adult and Dislocated Worker Percentage of those participants enrolled in an education or training program who attain a credential - Adult, Dislocated Worker and Youth Number of Worker Adjustment and Retraining Notification Act (WARN) received \nNumber of companies assisted through layoff aversion services \nNumber of companies assisted through the Rapid Response business downsizing assistance \n \nFY 2017 Actual \nN/A N/A N/A N/A N/A N/A N/A N/A \n \nFY 2018 Actual \n20,644 81.50% 82.10% $6,314.00 73.30% \n69 5 \n59 \n \nFY 2019 Actual \n21,267 82.30% 81.20% $8,068.00 68.50% \n86 3 \n103 \n \nFY 2020 Actual \n19,514 86.70% 83.60% $6,906.00 73.30% \n461 2 \n383 \n \nQuick Start \nNumber of Quick Start projects delivered \nNumber of jobs created in Georgia with the assistance of Quick Start \nNumber of individuals successfully trained by Quick Start \nNumber of completed training-related materials produced \nAverage number of jobs created per project \nAverage support cost per project \nNumber of meetings and presentations to prospect companies and representatives Number of informational marketing/communications materials developed and distributed \n \n96 3,350 27,642 3,534 \n60 $29,750.00 \n69 33,125 \n \n79 4,790 32,212 3,164 \n138 $36,827.52 \n89 31,125 \n \n64 3,190 25,843 2,991 \n90 $37,084.00 \n62 28,500 \n \n60 3,584 18,511 2,755 \n77 $44,948.00 \n65 25,780 \n \nTechnical Education \nTwo-year graduation rate of students who are enrolled in an award program with 12 hours and at least one vocational course in their enrollment history Technical education retention rate \nTotal enrollment in credit programs \nPercentage of total credit hours in occupational programs \nNumber of students that graduated in HOPE Career Grant programs \nPercentage of total credit hours that are associated with dual enrollment programs \n \n74.00% 68.00% 134,631 65.70% 17,777 11.10% \n \n74.90% 68.10% 137,208 64.50% 25,307 13.50% \n \n75.40% 70.80% 140,840 63.40% 31,934 16.20% \n \n76.40% 71.50% 143,750 64.27% 29,491 17.78% \n \n113 \n \n Program Performance Measures: \nState funds per credit hour \nPercentage of student enrollment over the age of 25 \nPercentage of dual enrollment students with over 15 credit hours who obtain a credential \n \nFY 2017 Actual \n$160.79 \n37.60% \n28.90% \n \nFY 2018 Actual \n$170.22 \n35.69% \n30.20% \n \nFY 2019 Actual \n$179.58 \n34.24% \n32.50% \n \nFY 2020 Actual \n$163.43 \n32.70% \n32.50% \n \n114 \n \n Program Performance Measures: \nDepartment of Transportation \nCapital Construction Projects \nPercentage of construction funds authorized on schedule per the approved State Transportation Improvement Program as initially approved (Target: 80%) Note:The result does not include contract extensions or modifications. Percentage of projects completed on budget (Target: 90%) \nMetro Atlanta highway morning peak hour speeds (6 a.m. to 10 a.m.) on selected Key Performance Indicator corridors (Target: 40 mph) \nPercentage of projects constructed on schedule (Target: 80%) Note: The result includes only projects constructed on original contract time and excludes revised time. \nCapital Maintenance Projects \nPercentage of interstate miles meeting GDOT maintenance standards (90% goal) \nPercentage of state-owned non-interstate road miles meeting GDOT maintenance standards (90% goal) \nPercentage of state-owned bridges meeting GDOT maintenance standards (85% goal) \nNumber of centerline miles of asphalt and concrete resurfacing completed on state routes annually (based on 1,800 centerline miles) \n \nFY 2017 Actual \n79.00% 90.85% \n36.99 65.11% \n73.70% 71.42% 87.00% 1,290.00 \n \nFY 2018 Actual \n75.00% 91.20% \n35.35 61.05% \n82.00% 81.30% 87.00% 811.75 \n \nFY 2019 Actual \n69.00% 93.00% \n53.00 57.00% \n97.00% 98.00% 91.00% 755.00 \n \nFY 2020 Actual \n82% 90% 59.00 65% \n99.70% 98.11% 94.40% 889.00 \n \nConstruction Administration \nPercentage of Right of Way (ROW) authorized on schedule per the approved State Transportation Improvement Plan (STIP) as initially approved \nPercentage of construction funds authorized on schedule per the approved STIP as initially approved. Note: The result does not include contract extensions or modifications. \nRatio of the Engineer's Estimate (official estimate) to the award amount \n \n56.00% 79.00% 106.17% \n \n53.00% 75.00% 105.72% \n \n58.00% 69.00% 100.60% \n \n51.00% 82.00% 103.17% \n \nData Collection, Compliance, and Reporting \nPercentage of miles in the public road system inventoried (includes all roads) \nPercentage of reports filed on time that assist in establishing Georgia's federal funding level (Target: 100%) \nNumber of county maps produced annually (Target: 40) \n \n30.38% 100.00% \n45 \n \n21.83% 100.00% \n47 \n \n21.00% 100.00% \n50 \n \n35.96% 100.00% \n53 \n \nDepartmental Administration (DOT) \nNumber of internal audit findings \nNumber of state audit findings. Note: Findings are totaled by Calendar Year. \nPercentage of those DBE applications that actually received certification, as compared to the total number of DBE certifications applied for. \nIntermodal \nPercentage of airports meeting state licensing requirements (Target: 95%) \nPercentage of airports with instrument approaches (Target: 95%) \n \n78 3 \n89.00% \n \n79 7 \n90.00% \n \n52 7 \n73.00% \n \n83 0 \n85% \n \n89.00% 89.00% \n \n89.00% 88.00% \n \n86.00% 89.00% \n \n86.00% 89.00% \n \n115 \n \n Program Performance Measures: \nPercentage of airports with runway lengths meeting system plan development goals (Target: 95%) Number of transit contracts provided to sub recipients \nPercentage of counties covered by transit contracts \nNumber of days occurring between the receipt of Federal Transit Authority funds and the execution of Local Transit contracts Number of track miles rehabilitated \nPercentage of state appropriated funds used to leverage federal matching dollars for airport maintenance and improvement projects Value of state funded grant awards for airport maintenance and improvement projects \n \nFY 2017 Actual \n87.00% \n163 \n79.00% \n90 \n15.22 \n23.36% \n$13,227,839 \n \nFY 2018 Actual \n87.00% \n115 \n77.00% \n90 \n13.40 \n18.40% \n$14,071,419 \n \nFY 2019 Actual \n86.00% \n125 \n77.00% \n30 \n6.95 \n41.00% \n$11,172,927 \n \nFY 2020 Actual \n86.00% \n205 \n77.00% \n73 \n66.76 \n53.00% \n$13,693,402 \n \nLocal Maintenance and Improvement Grants \nNumber of projects funded \nPercentage of authorized funds expended \nPercent of available TE funds authorized in the year with a target of 90% \nNumber of LAP certifications each year \n \n555 98.10% 100.00% \n16 \n \n556 97.90% 100.00% \n6 \n \n560 98.00% 100.00% \n25 \n \n564 98.63% 100.00% \n26 \n \nLocal Road Assistance Administration \nPercentage of off-system projects in the Statewide Transportation Improvement \nProgram authorized to construction in the year programmed \n \n86.40% \n \n86.49% \n \n85.00% \n \n84.31% \n \nPercentage of local let road and bridge construction projects completed on schedule \n \n80.49% \n \n75.00% \n \n72.00% \n \n81.25% \n \nAmount of funds allocated for the Local Maintenance and Improvement Grants $165,562,234.00 $179,885,000.00 $172,050,000.00 $187,586,631.00 (LMIG) program \n \nPlanning \nNumber of fatalities (per calendar year) (Target: 41 per year reduction) Note: applies to Calendar Year 2018 \nCongestion costs (per auto commuter per calendar year) (Source: 2018 Urban Mobility Report (UMR), CY 2017) \nMetro Atlanta highway evening peak hour speeds (3 p.m. to 7 p.m.) on selected Key Performance Indicator corridors (Target: 40 mph) \nNumber of participants enrolled in Georgia Commute Options (Note: This is reported by Calendar Year. The figure for 2016 is only a partial figure). \nfrom the database. The number of phases (PE, ROW, CONST) programMed in the STIP/TIP within the Freight Network \nThe number of PE phases programmed in the STIP/TIP within the Freight Network \nThe number of ROW phases programmed in the STIP/TIP within the Freight Network \nThe number of CST phases programmed in the STIP/TIP within the Freight Network \n \n1,549 $1,508.00 \n33 67,109 \n212 40 49 \n123 \n \n1,515 N/A 32 \n77,879 \n32 13 \n8 11 \n \n1502 N/A 49 \n28,253 \n88 49 \n9 30 \n \nN/A N/A \n59 24,078 \n201 70 20 \n111 \n \n116 \n \n Program Performance Measures: \nRoutine Maintenance \nPercentage of interstates meeting maintenance standards (Target: 90%) \nPercentage of state-owned non-interstate roads meeting maintenance standards (Target: 90%) Number of bridge inspections each year \nPercentage of state-owned bridges meeting GDOT maintenance standards (85% goal) Miles of pavement inspected each year \n \nFY 2017 Actual \n73.70% 71.42% \n8,800 87.00% 17,891 \n \nFY 2018 Actual \n82.00% 81.30% \n8,888 87.00% 18,889 \n \nFY 2019 Actual \n97.00% 98.00% \n8,414 91.00% 17,913 \n \nFY 2020 Actual \n99.70% 98.11% \n9,005 94.40% 17,913 \n \nTraffic Management and Control \nNumber of fatalities (per calendar year) \nNumber of Highway Emergency Response Operator (HERO) motor assists and Coordinated Highway Assistance and Maintenance Program (CHAMP) assists Note: Starting FY 2019 number includes both HERO and CHAMP assists while all the prior years include HERO assists only. Average Highway Emergency Response Operator (HERO) response time (in minutes) Travel time index-morning commute in general purpose lanes \nTime travel index-evening commute in general purpose lanes \nMorning Average Travel Time Index (Managed Lanes) \nEvening Average Travel Time Index (Managed Lanes) \n \n1,549 102,156 \n \n1,528 111,600 \n \n12.00 1.37 1.49 1.03 1.04 \n \n12.00 1.40 1.52 1.14 1.07 \n \n1,502 143,590 \n10.25 1.30 1.40 0.79 0.79 \n \nN/A 277,143 \n11 1.20 1.30 0.85 0.85 \n \n117 \n \n Program Performance Measures: \nDepartment of Transportation: Attached Agencies \nPayments to State Road and Tollway Authority \nPercentage of Guaranteed Revenue Bonds, Reimbursement Revenue Bonds, or Grant Anticipation Revenue Bonds payment schedules reviewed prior to the 1st monthly payment (Target: 100%) \nNumber of Guaranteed Revenue Bonds, Reimbursement Revenue Bonds, or Grant Anticipation Revenue Bonds Bond payments made to State Road and Tollway Authority \nPercentage of Guaranteed Revenue Bonds, Reimbursement Revenue Bonds, or Grant Anticipation Revenue Bonds payments made in accordance with the agreed upon payment schedule (Target: 100%) \nPercentage of funds allocated to the Georgia Transportation Infrastructure Bank program for qualified applications of Tier 1 and Tier 2 counties \n \nFY 2017 Actual \n100.00% 2 \n100.00% \n17.80% \n \nFY 2018 Actual \n100.00% 2 \n100.00% \n23.50% \n \nFY 2019 Actual \n100.00% 2 \n100.00% \n0.00% \n \nFY 2020 Actual \n100.00% 2 \n100.00% \n19.60% \n \n118 \n \n Program Performance Measures: \nDepartment of Veterans Service \nDepartmental Administration (DVS) \nNumber of payments processed \nPercentage of payments processed electronically \nAverage number of days to process payments \nNumber of audit findings \nAgency turnover rate \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \nFY 2020 Actual \n \n2,088 67.00% \n0 0 15.50% \n \n2,120 67.00% \n0 0 19.00% \n \n2,222 68.00% \n1 0 21.00% \n \n1,917 59.18% \n1 0 20.00% \n \nGeorgia Veterans Memorial Cemetery \nTotal interments at State Veterans Cemeteries \nTotal interments per year \nState maintenance cost per interment \nState cost per interment \nPercentage of graves marked timely (Veterans Affairs standard: 95% in 60 days or less \nGeorgia War Veterans Nursing Homes \nAverage daily census - Augusta \nPercentage of funded beds filled - Augusta \nPercentage of Patients Receiving Aid \u0026 Attendance - Augusta \nCost per veteran patient day - Augusta \nNumber of Deficiencies during state Licensure Inspection - Augusta \nNumber of VA criteria met (out 0f 66) - Augusta \nNumber of patients that rated the home good or excellent on a scale of 1 to 5 Augusta Average daily census - Milledgeville \nPercentage of funded beds filled - Milledgeville \nPercentage of Patients Receiving Aid \u0026 Attendance - Milledgeville \nCost per veteran patient day - Milledgeville \nNumber of Deficiencies during state Licensure Inspection - Milledgeville \n \n4,223 462 \n$160 $1,451 94.90% \n \n4,665 442 \n$150 $1,585 100.90% \n \n4,665 578 \n$215 $1,211 100.96% \n \n148 80.00% 18.00% $218.11 \n0 66 \n5 251 101.00% 41.20% $213.40 \n0 \n \n149 81.00% 23.00% $223.00 \n0 66 \n5 241 96.27% 36.91% $214.46 \n0 \n \n146 80.00% 17.00% $225.00 \n0 66 \n5 232 98.72% 48.00% $219.73 \n0 \n \n5,113 634 \n$139 $1,121 \nN/A \n141 77.00% 14.00% $230.48 \n0 66 \n5 221 94.04% 39.30% $231.48 \n0 \n \n119 \n \n Program Performance Measures: \nNumber of VA criteria met (out of 66) - Milledgeville \nNumber of patients that rated the home good or excellent on a scale of 1 to 5 Milledgeville \nVeterans Benefits \nNumber of veterans in Georgia (per calendar year) \nTotal veterans compensation and pension dollars into Georgia (in Billions per calendar year) Veterans compensation and pension dollars per Georgia veteran (per calendar year) Number of schools and training establishments approved through the State Approving Agency Number of veterans per Veterans Field Service Office \nNumber of appeals hearings (per calendar year) \nNumber of Veterans Field Service Offices \n \nFY 2017 Actual \n66 \n4 \n \nFY 2018 Actual \n66 \n4 \n \nFY 2019 Actual \n66 \n4 \n \nFY 2020 Actual \n62 \n4 \n \n752,499 $3,112.00 $4,135.00 \n1,722 14,755 \n3,490 52 \n \n697,127 $3,636.00 $5,216.00 \n1,736 13,406 \n1,697 52 \n \n694,168 $3,638.00 $5,241.00 \n1,746 13,349 \n2,622 52 \n \n914,269 $4,383.00 $6,314.00 \n1,767 17,582 \n2,370 52 \n \n120 \n \n Program Performance Measures: \nState Board of Workers' Compensation \nAdminister the Workers' Compensation Laws \nNumber of mediations held Percentage of Mediations that resulted in Settlement Number of Trial Hearings Percentage of cases disposed of within 60 days of hearing date Percentage o settlements resolved within 10 days of notice Number of Claims Received Number of Appealled Hearings Number of enforcement compliance inspections to Georgia employers Percentage of businesses investigated who were found in non-compliance Number of investigations of Fraud Number of Fraud Prosecutions \nBoard Administration (SBWC) \nNumber of Payments Processed Number of Audit Findings Employee Turnover Rate Average number of days to make a payment Percentage of payments made electronically \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \nFY 2020 Actual \n \n2,311 85.00% \n500 97.00% 91.45% 29,204 \n301 3,661 10.96% \n138 21 \n \n1,849 82.00% \n425 98.00% 84.82% 28,367 \n153 3,627 11.20% \n160 31 \n \n2,002 82.00% \n410 94.00% 92.66% 80,841 \n182 4,734 10.60% \n139 22 \n \n1,913 83.00% \n326 94.00% 93.62% 101,692 \n195 2,663 14.34% \n69 11 \n \n1,677 0 \n10.65% 2.0 \n87% \n \n1,663 0 \n10.08% 3 to 5 87% \n \n1,521 0 \n10.00% 3 to 5 94% \n \n2,006 0 \n7.69% 3 to 5 \n95% \n \n121 \n \n Program Performance Measures: \nGeorgia General Obligation Debt Sinking Fund \nGO Bonds Issued \nAvailable Appropriations (Current Year and Prior Year Carryover) \nAnnual debt service expenditures (state funds only) \nRatio of annual debt service to prior year's treasury receipts \nPercentage of debt service payments made in a timely manner \nAnnual refunding savings (Current Year Savings only) \nGO Bonds New \nNumber of new bond projects authorized \nPrincipal amount of new bonds authorized \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \nFY 2020 Actual \n \n$1,319,655,230 $1,351,349,241 $1,370,651,635 1,298,809,104 \n \n$1,178,410,258 $1,248,180,214 $1,215,024,567 1,231,110,425 \n \n5.0% \n \n5.1% \n \n4.8% \n \n4.6% \n \n100% \n \n100% \n \n100% \n \n100% \n \n$39,023,461 \n \n$1,348,767 \n \n$0 \n \n$960,000 \n \n132 \n \n107 \n \n119 \n \n126 \n \n$952,400,000 $1,166,215,000 $1,184,060,000 $1,095,915,000 \n \n122 \n \n  Governor's O ce of \nPLANNING AND BUDGET \nTHE STA TE OF GEORGI A \n2 CAPITOL SQUARE SW | ATLANTA, GA 30334 | 404.656.3820 | OPB.GEORGIA.GOV \n \n "},{"id":"dlg_ggpd_y-ga-bg620-b-ps1-bp47-b2021-belec-p-btext","title":"FY 2021 performance measure report","collection_id":"dlg_ggpd","collection_title":"Georgia Government Publications","dcterms_contributor":["Georgia. Office of Planning and Budget, issuing body."],"dcterms_spatial":["United States, Georgia, 32.75042, -83.50018"],"dcterms_creator":["Georgia. Governor's Office of Planning and Budget"],"dc_date":["2021"],"dcterms_description":["Performance measure report."],"dc_format":["application/pdf"],"dcterms_identifier":null,"dcterms_language":["eng"],"dcterms_publisher":["Atlanta, Ga. : Georgia. Governor's Office of Planning and Budget"],"dc_relation":null,"dc_right":["http://rightsstatements.org/vocab/InC/1.0/"],"dcterms_is_part_of":null,"dcterms_subject":["Government productivity--Georgia--Evaluation--Statistics--Periodicals","State governments--Georgia--Evaluation--Statistics--Periodicals"],"dcterms_title":["FY 2021 performance measure report"],"dcterms_type":["Text"],"dcterms_provenance":["University of Georgia. Map and Government Information Library"],"edm_is_shown_by":["https://dlg.galileo.usg.edu/do:dlg_ggpd_y-ga-bg620-b-ps1-bp47-b2021-belec-p-btext"],"edm_is_shown_at":["https://dlg.galileo.usg.edu/id:dlg_ggpd_y-ga-bg620-b-ps1-bp47-b2021-belec-p-btext"],"dcterms_temporal":null,"dcterms_rights_holder":null,"dcterms_bibliographic_citation":null,"dlg_local_right":null,"dcterms_medium":["state government records","official reports"],"dcterms_extent":null,"dlg_subject_personal":null,"iiif_manifest_url_ss":null,"dcterms_subject_fast":null,"fulltext":"  Table of Contents \nIntroduction ........................................................................................................................................ 1 Court of Appeals ................................................................................................................................. 2 Supreme Court ................................................................................................................................... 3 State Accounting Office ...................................................................................................................... 4 Department of Administrative Services .............................................................................................. 6 Department of Agriculture .................................................................................................................. 9 Department of Banking and Finance ................................................................................................. 11 Department of Behavioral Health and Developmental Disabilities ................................................... 12 Department of Community Affairs .................................................................................................... 17 Department of Community Health .................................................................................................... 20 Department of Corrections ................................................................................................................ 26 Department of Community Supervision ............................................................................................. 29 Department of Defense ...................................................................................................................... 32 Department of Driver Services ........................................................................................................... 33 Bright from the Start: Georgia Department of Early Care and Learning ............................................ 35 Department of Economic Development ............................................................................................. 37 Department of Education ................................................................................................................... 39 Employees' Retirement System of Georgia ........................................................................................ 47 State Forestry Commission ................................................................................................................ 48 Office of the Governor ....................................................................................................................... 49 Department of Human Services ......................................................................................................... 53 Commissioner of Insurance ................................................................................................................ 61 Georgia Bureau of Investigation ......................................................................................................... 63 Department of Juvenile Justice .......................................................................................................... 65 Department of Labor.......................................................................................................................... 67 Department of Law ............................................................................................................................ 68 Department of Natural Resources ..................................................................................................... 69 State Board of Pardons and Paroles ...................................................................................................72 State Properties Commission ............................................................................................................. 74 Georgia Public Defender Council ....................................................................................................... 75 Department of Public Health ............................................................................................................. 76 Department of Public Safety ............................................................................................................. 81 Public Service Commission ................................................................................................................. 85 Board of Regents of the University System of Georgia .................................................................... 86 Department of Revenue .................................................................................................................... 94 Secretary of State .............................................................................................................................. 98 Georgia Student Finance Commission ............................................................................................. 101 Teachers Retirement System .......................................................................................................... 107 Technical College System of Georgia .............................................................................................. 108 Department of Transportation ........................................................................................................ 111 Department of Veterans Service ..................................................................................................... 115 State Board of Workers' Compensation .......................................................................................... 117 General Obligation Debt Sinking Fund .............................................................................................. 118 \n \n FY 2021 Performance Measure Report \nThe Office of Planning and Budget publishes performance annually. For the FY 2021 budget cycle, agencies reported actual program performance data for FY 2016 through FY 2019 for workload, efficiency, and outcome measures. Measuring performance in these three areas helps state decision makers and agency stakeholders understand how well programs are operating and whether they are achieving their intended outcomes. Measures in this report are organized by both agency and program. \nThe statistics in this report are included as they were entered by the agency or in consultation with the agency. As such, any questions regarding a specific performance measure should be directed to the respective agency. \n1 \n \n Program Performance Measures: \nCourt of Appeals \nCourt of Appeals \nAppellate Filings \nCases Disposed \nRevenue from Appellate Court Fees \nAverage caseload per judge for cases filed \nAverage caseload per judge for cases disposed \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \n3,112 3,293 $415,283.69 \n207 220 \n \n3,017 3,067 $413,647.22 \n201 204 \n \n3,038 3,179 $394,829.85 \n203 212 \n \n3,428 3,255 $476,254.52 \n229 217 \n \n2 \n \n Program Performance Measures: \nSupreme Court \nSupreme Court of Georgia \nAppellate filings \nRevenue from Appellate Court fees \nAverage Caseload per Justice for cases filed \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \n2129 $223,199.62 \n2129 \n \n2002 $205,145.62 \n2002 \n \n1598 $169,687.20 \n1598 \n \n1628 $157,473.92 \n1628 \n \n3 \n \n Program Performance Measures: \nState Accounting Office \nFinancial Systems \nCustomers/users supported by Human Capital Management (HCM) \nCustomers supported by Financials \nCustomer support tickets generated \nCustomer support tickets closed \nFinancial issues responded to, diagnosed, and resolved within Service Level Agreement parameters Human Capital Management issues responded to, diagnosed, and resolved within Service Level Agreement parameters \nShared Services \nAgencies participating in Payroll Shared Services Center (PSSC) \nEmployees paid through Payroll Shared Services Center (PSSC) \nAgencies participating in Concur \nTravel reimbursements processed \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \n82,835 66,666 58,763 58,537 99.0% 94.0% \n \n79,976 71,499 56,337 56,221 99.9% 97.9% \n \n82,462 75,701 51,014 50,552 99.0% 99.0% \n \n81,635 80,619 66,097 65,933 98.0% 98.0% \n \n13 4,208 \n37 108,697 \n \n14 5,762 \n61 125,833 \n \n16 7,168 \n63 137,879 \n \n17 9,369 \n63 144,020 \n \nStatewide Accounting and Reporting \nDays from prior fiscal year end to publish the Comprehensive Annual Financial Report (CAFR) \nDays from prior fiscal year end to publish the Budgetary Compliance Report (BCR) \nSubmit Annual Schedule of Expenditures of Federal Awards within 60 days of Comprehensive Annual Financial Report (1=Meet; 2=Did Not Meet) \n \n192 \n \n183 \n \n181 \n \n202 \n \n143 \n \n137 \n \n144 \n \n125 \n \n1 \n \n1 \n \n1 \n \n1 \n \n4 \n \n Program Performance Measures: \nState Accounting Office: Attached Agencies \n \nFY 2016 Actual \n \nGeorgia Government Transparency and Campaign Finance Commission \n \nNumber of existing cases on July 1 \n \n227 \n \nNumber of complaints received \n \n93 \n \nNumber of action initiated by Commission staff \n \n13 \n \nNumber of cases resolved under 2 years old \n \n49 \n \nNumber of cases resolved older than 2 years \n \n21 \n \nFY 2017 Actual \n263 38 \n159 23 59 \n \nFY 2018 Actual \n378 85 49 74 20 \n \nFY 2019 Actual \n380 56 48 56 6 \n \nGeorgia State Board of Accountancy \nIndividual CPA renewals processed \nCPA firm renewals processed \n \n19,237 \n \n194 \n \n19,773 \n \n278 \n \n1,301 \n \n496 \n \n1,422 \n \n443 \n \n5 \n \n Program Performance Measures: \nDepartment of Administrative Services \nCertificate of Need Appeal Panel \nNumber of Certificate of Need appeals filed \nNumber of Certificate of Need hearings held \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \n7 \n \n7 \n \n4 \n \n17 \n \n5 \n \n5 \n \n3 \n \n10 \n \nDepartmental Administration (DOAS) \nNumber of enterprise-wide contract award protests \nNumber of training opportunities offered to employees \nPercentage of employees successfully completing training/professional development Number of service center tickets \nPercent of successfully resolved tickets \nNumber of audit findings \nAgency turnover rate \nNumber of payments processed \nPercentage of payments processed electronically \n \n72 32 56.00% 55,359 100.00% N/A 20.00% 4,859 95.70% \n \n63 55 32.00% 31,191 100.00% N/A 22.90% 4,928 98.00% \n \n84 31 100.00% 31,408 100.00% N/A 19.00% 5,467 94.00% \n \n61 4,035 100.00% 70,757 100.00% \n0 19.10% \n5,679 90.42% \n \nFleet Management \nNumber of active vehicles in the State's fleet (excluding Community Service Boards) \nProportion of active state vehicles enrolled in the motor vehicle maintenance program \nNumber of safety trainings completed following \"Report My Driving\" calls from constituents \nAverage preventative maintenance costs for participating vehicles \nNumber of active state vehicles enrolled in the motor vehicle maintenance program \nHuman Resources Administration \nNumber of active benefit-eligible executive branch state employees in the Enterprise Resource Planning system \nProportion of eligible state employees enrolled in an employee-paid Flexible Benefit offering \nProportion of positive evaluations for customer service on Flexible Benefit offerings \nEmployee customers' overall satisfaction with the Benefits Operations Center \nEmployees or candidates identified for risk based on results of the Drug Testing program \n \n17,711 76.60% \n156 $276.79 \n14,502 \n \n17,997 81.95% \n254 $241.00 \n14,749 \n \n18,866 96.42% \n307 $242.00 \n19,880 \n \n18,503 98.79% \n652 $243.00 \n18,730 \n \n59,494 87.50% 86.86% 86.86% \n208 \n \n60,707 89.50% 97.00% 88.00% \n272 \n \n49,645 88.20% 95.40% 95.40% \n67 \n \n48,701 88.70% 90.50% 90.50% \n285 \n \n6 \n \n Program Performance Measures: \nNumber of applications submitted to job requisitions of Careers.ga.gov \nNumber of jobs posted on Careers.ga.gov \nNumber of state agencies and entities using Careers Site for job vacancy posting and applicant tracking \nRisk Management \nNumber of claims accepted for review under the Workers Compensation, Liability, and Property programs Percent of cases settled without litigation \nNumber of unemployment claims filed \nNumber of claims accepted for review under the Cyber Insurance program \n \nFY 2016 Actual \n611,469 \n11,217 \n62 \n \nFY 2017 Actual \n744,287 \n13,991 \n58 \n \nFY 2018 Actual \n553,373 \n8,263 \n76 \n \nFY 2019 Actual \n568,547 \n9,890 \n86 \n \n8,436 N/A \n2,728 N/A \n \n7,967 N/A \n2,512 N/A \n \n8,546 99.50% \n2,429 3 \n \n13,519 75.00% \n2,375 4 \n \nState Purchasing \nAmount of state entity spend through the Purchasing Card program \nProportion of state entity Chief Procurement Officers that are certified purchasers Estimated amount of cost savings/avoidance from recently completed new or renewal Statewide contracts Number of agencies using the Team Georgia Marketplace application for their procurement processes Number of statewide contracts \nNumber of training participants for the state purchasing program \nPercentage of agency contracts completed within six months \n \n$186,264,250 $163,200,000 $100,500,000 \n \n82.90% \n \n94.86% \n \n89.86% \n \n$7,987,365 \n \n$7,851,761 \n \n$21,280,920 \n \n66 \n \n66 \n \n56 \n \n72 \n \n73 \n \n67 \n \n4,123 \n \n12,142 \n \n9,335 \n \n33.00% \n \n74.00% \n \n84.20% \n \n$76,824,550 91.30% \n$24,903,955 58 70 \n7,005 36.00% \n \nSurplus Property \nAmount of sales in the State Surplus Property program \nProportion of State Surplus Property transactions that are redistributed \nAmount of funds returned to state entities from sales in the State Surplus Property program Proportion of surplus property transactions redistributed to state agencies \nProportion of surplus property transactions redistributed to eligible local governments and nonprofits Number of annual property transactions received \nAverage turnaround period for disposal \n \n$5,049,812 6.90% \n$3,330,221 N/A N/A N/A N/A \n \n$5,573,822 6.22% \n$3,308,657 N/A N/A N/A N/A \n \n$7,707,962 4.80% \n$6,086,627 N/A N/A N/A N/A \n \n$4,113,245 8.69% \n$2,909,801 3.43% 2.73% 6,894 None \n \n7 \n \n Program Performance Measures: \nDepartment of Administrative Services: Attached Agencies \nOffice of State Administrative Hearings \nNumber of cases filed \nNumber of cases per judge \nAverage cost per case \nNumber of cases filed with the tax tribunal \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \n50,363 4,379 \n$111.00 879 \n \n40,935 3,560 \n$148.00 988 \n \n47,501 3,393 \n$142.00 539 \n \n41,914 3,645 \n$144.00 498 \n \nOffice of the State Treasurer \nNumber of Transactions in the statewide merchant card contract \nAmount by which the return on the state general obligation bond portfolio exceeds the return on Georgia Fund 1 in basis points The number of entities that had bank accounts and services evaluated \n \n8,357,718 0.27 21 \n \n9,537,896 0.32 36 \n \n10,097,074 0.00 20 \n \n10,083,587 0.88 28 \n \nPayments to Georgia Aviation Authority \nNumber of hours flown, public safety hours, natural resource hours, and passenger transportation hours Percentage of allotted flight hours utilized \nNumber of flights scheduled annually \nNumber of private flight vendors utilized \n \n400 \n \n450 \n \n370 \n \n416 \n \nN/A \n \nN/A \n \nN/A \n \n97% \n \nN/A \n \nN/A \n \nN/A \n \n166 \n \nN/A \n \nN/A \n \nN/A \n \n3 \n \nPayments to Georgia Technology Authority \nNumber of telephone calls placed to the \"1-800-Georgia\" call center requesting assistance Average wait time for 1-800-Georgia telephone calls \nProportion of agencies compliant with STARR report \nNumber of unique visits to Georgia.gov website \nAverage time for GETS service desk incident resolution \nNumber of projects reviewed by Critical Projects Review Panel \nAverage dollar amount of projects reviewed by Critical Projects Review Panel \nNumber of projects reviewed by Large IT Project Executive Decision-Making Board Average dollar amount of projects reviewed by Large IT Project Executive Decision-Making Board \n \n281,630 N/A N/A N/A N/A N/A N/A N/A N/A \n \n332,835 N/A N/A N/A N/A N/A N/A N/A N/A \n \n392,507 N/A N/A N/A N/A N/A N/A N/A N/A \n \n299,924 18 seconds \n.72 8.3 million \n11.33 10 \n$18,178,221 3 \n$74,266,699 \n \n8 \n \n Program Performance Measures: \nDepartment of Agriculture \nConsumer Protection \nNumber of establishments inspected \nPercentage of establishments out of compliance warranting follow-up inspection \nNumber of violative samples from regulated food products \nPercentage of non-compliant establishments found to be compliant at follow-up inspection Percentage of inspections completed \nPercentage of food establishments inspected for regulatory compliance \nPercentage of fuel establishments inspected for regulatory compliance (based on an 18 month inspection cycle) Percentage of companion animal establishments inspected for regulatory compliance \nDepartmental Administration (DOA) \nPercentage of calls answered in call centers \nPercentage of IT tickets completed within 48 hours of being submitted \nProgram turnover rate \nNumber of audit findings \nNumber of licenses issued \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \n179,420 8.40% 222 \n95.08% 96.77% 84.00% 100.00% 98.00% \n \n189,519 6.09% 178 \n100.00% 100.00% \n87.30% 100.00% \n98.60% \n \n249,365 4.60% 117 \n79.15% 100.00% \n86.00% 100.00% \n88.60% \n \n233,350 7.44% 169 \n84.61% 99.84% 83.89% 98.50% 78.80% \n \n97.63% 93.00% 34.30% \nN/A 81,945 \n \n96.92% 95.00% 25.42% \nN/A 83,450 \n \n97.24% 94.00% 21.32% \nN/A 79,314 \n \n98.03% 94.50% 23.00% \nN/A 74,922 \n \nMarketing and Promotion \nNumber of Georgia Grown participants \nPercentage of total Farmers Market space leased to vendors \nNumber of farmers, retailers, and wholesalers utilizing the Atlanta Farmers Market Percentage increase in total users of the Atlanta Farmers' Market \n \n942 100.00% \n36,565 3.50% \n \n1,060 100.00% \n32,632 0.00% \n \n1,050 100.00% \n29,702 0.00% \n \n1,450 100.00% \n32,367 0.00% \n \nPoultry Veterinary Diagnostic Labs \nNumber of avian influenza tests provided to poultry growers and hobbyists \nNumber of samples submitted to the poultry lab network for diagnostic testing \nNumber of reported diseases tested using monitoring standards \nNumber of tests performed \n \n343,164 59,482 5 \n1,336,321 \n \n328,274 58,628 15 \n1,284,289 \n \n354,640 61,067 15 \n1,395,898 \n \n389,742 62,310 15 \n1,428,791 \n \n9 \n \n Program Performance Measures: \nDepartment of Agriculture: Attached Agencies \nPayments to Georgia Agricultural Exposition Authority \nNumber of visitors to the National Fair \nPercentage of total expenditures funded through self-generated funds \nGross fair revenues \nGross event revenues \nAmount in capital reserves \nNumber of visitors (fair and non-fair per calendar year) \nUtilization rate \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \n501,628 90.80% $6,458,076 $2,860,241 $719,105 931,971 100.00% \n \n536,840 90.80% $6,535,579 $3,002,557 $1,034,956 994,284 100.00% \n \n467,584 90.50% $6,138,740 $3,175,786 $869,221 921,228 100.00% \n \n496,524 90.00% $6,254,958 $3,163,523 $1,001,834 1,005,791 100.00% \n \nState Soil and Water Conservation Commission \nAmount of electronic payments processed \nNumber of audit findings \nNumber of Georgia Soil and Water Conservation Commission/United States Department of Agriculture watershed dams maintained Number of agricultural irrigation systems audited for application uniformity \nNumber of Georgia Soil and Water Conservation/United States Department of Agriculture watershed dams rehabilitated to meet safe dam criteria and to provide continued flood control Number of million gallons of potential water saved by mobile irrigation lab contracted audits Number of individuals certified or recertified in erosion and sedimentation control \nNumber of erosion control plans reviewed \nNumber of agricultural acres protected and benefited by conservation plans \nNumber of citizens educated through district sponsored events \nAgency Turnover Rate \nPercentage of state funds as compared to agency total funds. \nAverage cost per plan to review an erosion control plan by Georgia Soil and Water Conservation Commission staff \n \n62.00% 0 \n125 43 18 \n218.1 12,195 \n3,769 455,831 230,580 10.42% 57.00% $116.28 \n \n65.00% 0 \n125 14 21 \n71.1 7,861 3,451 316,498 256,468 55.26% 73.00% $84.63 \n \n53.00% 0 \n146 17 21 \n86.4 11,421 \n4,118 505,268 311,478 \n6.00% 68.00% $77.30 \n \n46.00% 0 \n164 0 \n22 \n0.0 12,659 \n4,137 503,570 375,000 10.53% 86.00% $114.40 \n \n10 \n \n Program Performance Measures: \nDepartment of Banking and Finance \nDepartmental Administration (DBF) \nPercentage of fees and fines submitted electronically \nAgency turnover rate \nNumber of audit findings \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \n91% 14% \n0 \n \n94% 16% \n0 \n \n96% 16% \n0 \n \n97% 8% N/A \n \nFinancial Institution Supervision \nAverage examination turnaround time for bank and credit union examinations (in calendar days) Average report turnaround time for bank and credit union examinations (in calendar days) Number of examinations conducted of state-chartered banks and credit unions \nNumber of formal administrative actions outstanding for banks and credit unions \nPercentage of problem banks that showed improvement at their next examination \nNon-Depository Financial Institution Supervision \nNumber of risk-based examinations and investigations conducted \nNumber of administrative actions issued to licensed and unlicensed entities \nAverage number of calendar days required to process a mortgage broker, mortgage lender, or mortgage loan originator license Average number of calendar days required to process a Money Service Business license or registration Number of approved licensees \nNumber of new applications \nNumber of exams completed \n \n66 38 121 31 41% \n \n61 50 115 23 35% \n \n59 49 103 15 32% \n \n62 50 83 \n9 44% \n \n194 746 \n23 6 \n13,543 5,528 132 \n \n114 593 \n32 4 \n16,335 6,259 89 \n \n328 1,487 \n13 4 \n18,287 6,246 220 \n \n463 1,154 \n5 8 18,481 5,339 438 \n \n11 \n \n Program Performance Measures: \nDepartment of Behavioral Health and Developmental Disabilities \nAdult Addictive Diseases Services \nNumber of clients served in community-based detoxification and crisis services \nNumber of clients served in community-based treatment \nNumber of clients served in recovery services \nPercentage of clients discharged from crisis or detoxification programs who receive follow-up behavioral health services within 14 days Percentage of clients not returning for new services within 90 days of discharge \nPercentage of women successfully completing treatment in the Women's Treatment and Recovery Support Program (formerly Ready for Work program) Percentage of clients active in treatment 90 days after beginning non-crisis stabilization services \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \n7,374 37,481 \n416 33.00% 85.00% 45.00% 26.00% \n \n8,225 44,776 \n4,975 26.00% 75.00% 35.00% 30.00% \n \n8,323 48,930 \n5,963 29.00% 73.00% 26.40% 33.60% \n \n8,270 51,996 12,853 29.00% 74.00% 29.00% 29.00% \n \nAdult Developmental Disabilities Services \nPersons served in community-based adult developmental disabilities services \nNumber of persons receiving supported employment \nAverage Mobile Crisis Team response time (in minutes) \nAverage cost per New Options Waiver \nNumber of Georgia consumers on waiting list for waivers as of June 30 \nNumber of developmental disabilities consumers transitioned from Georgia's state hospitals to the community Average cost per Comprehensive Supports Waiver \nAverage cost per Comprehensive Supports Waiver to transition a person from a State Psychiatric Hospital Number of individuals transitioned from the waiver planning list into waiver services Percent of individuals on waiting list who received non-waiver services as of June 30 Number of individuals on waiting list who received non-waiver services as of June 30 \n \n18,147 2,222 78 \n$18,672.30 8,574 26 \n$72,905.68 $107,870.01 \nN/A N/A N/A \n \n16,310 1,976 77 \n$18,181 8,915 29 \n$80,897 $122,530 \nN/A N/A N/A \n \n17,472 1,959 69 \n$18,358 5,959 48 \n$87,730 $168,461 \n326 22.71 2,247 \n \n18,306 1,904 76 \n$18,012 6,023 31 \n$65,583 $130,485 \n907 54.08% \n3,257 \n \nAdult Forensic Services \nPercentage of incompetent to stand trial clients completing restoration who were opined to be competent \nNumber of adult outpatient evaluations completed: pretrial, incompetent to stand trial, and civil commitment \nNumber of adult inpatient evaluations completed: pretrial, incompetent to stand trial, and civil commitment \n \n77% 2,181 1,360 \n \n83% 2,446 1,289 \n \n81% 2,813 1,226 \n \n82% 3,124 1,197 \n \n12 \n \n Program Performance Measures: \nNumber of individuals declared incompetent to stand trial who completed restoration \nMedian length of stay in years of civilly committed ISTS and NGRIs in state hospital on last day of fiscal year \nPercentage of long-term forensic clients who are discharged \nNumber served in community integration home and supervised apartments \nNumber of forensic individuals on conditional release being monitored by DBHDD on June 30 \nPercentage of long-term discharges readmitted to hospital within 180 days of discharge or conditional release \nPercentage of pretrial evaluations completed within 45 days of court order \n \nFY 2016 Actual \n434 \n4.0 \n31% \n106 \n142 \n12% \n33% \n \nFY 2017 Actual \n572 \n4.0 \n25% \n126 \n144 \n13% \n27% \n \nFY 2018 Actual \n536 \n4.5 \n30% \n132 \n308 \n13% \n27% \n \nFY 2019 Actual \n701 \n4.3 \n28% \n159 \n319 \n20% \n27% \n \nAdult Mental Health Services \nNumber of adult mental health consumers served in state facilities \nNumber of adult mental health consumers served in community \nNumber of persons receiving peer services \nPercentage of adult mental health consumers served in state facilities \nPercentage of homeless individuals in adult community mental health services who obtain stable housing while enrolled in services Average response time for Mobile Crisis Response services (in minutes) \nPercentage of people enrolled in supportive employment who are competitively employed Number of adult mental health consumers who received crisis services \nPercentage of Assertive Community Treatment (ACT) clients admitted to psychiatric hospitals \nChild and Adolescent Addictive Diseases Services \nNumber of youth served by Core Services providers \nNumber of youth served in Clubhouse Recovery Support Services \nNumber of youth served in Intensive Residential Treatment (IRT) \nPercentage of youth who experience a reduction in alcohol and/or substance abuse while in treatment Percentage of patients admitted to an IRT program within 30 days of screening \n \n2,576 122,222 \n4,415 2.11% 34.00% \n51 27.00% 16,317 11.00% \n \n2,532 119,857 \n4,371 2.11% 52.00% \n52 31.00% 19,395 11.60% \n \n2,397 123,682 \n4,454 1.94% 48.00% \n55 32.40% 20,217 \n9.60% \n \n2,132 128,589 \n4,519 2.00% 50.00% \n54 31.00% 20,548 \n9.00% \n \n429 312 \n88 65% 58% \n \n301 382 \n66 52% 75% \n \n300 419 106 53% 82% \n \n318 377 \n97 67% 82% \n \nChild and Adolescent Developmental Disabilities \nPersons served in community-based child and adolescent developmental disabilities programs \n \n3,218 \n \n3,908 \n \n4,488 \n \n4,611 \n \n13 \n \n Program Performance Measures: \nNumber of children and adolescents receiving family support services \nPercentage of first time family support services recipients who were children or adolescents \n \nFY 2016 Actual \n3,025 \n67.00% \n \nFY 2017 Actual \n3,602 \n70.00% \n \nFY 2018 Actual \n4,257 \n59.70% \n \nFY 2019 Actual \n4,402 \n59.71% \n \nChild and Adolescent Forensic Services \nNumber of evaluations completed on juveniles in juvenile or superior court \nNumber of children and adolescent forensic evaluators \nPercentage of juvenile court evaluations completed within 30 days of receipt of the court order Number of juveniles who received competency restoration services from DBHDD \n \n1,306 N/A 33% N/A \n \n1,427 N/A 36% N/A \n \n1,486 12 \n28% 96 \n \n1,614 15 \n30% 97 \n \nChild and Adolescent Mental Health Services \nNumber of youth served by Psychiatric Residential Treatment Facility (PRTF) providers Number of Mental Health Clubhouse Recovery Support Service members \nNumber of youth served in community-based services \nNumber of clients served in crisis service activity \nAverage length of stay at PRTF \n30-day Crisis Stabilization Unit (CSU) readmission rate \nCSU utilization rate \n \n258 1,047 17,129 1,508 \n144 4.0% 77.30 \n \n176 1,431 13,271 2,028 \n128 4.3% 56.70 \n \n140 1,780 13,548 2,211 \n132 4.7% 60.00% \n \n124 1,788 15,016 2,107 \n142 4.4% 92.00% \n \nDepartmental Administration (DBHDD) \nNumber of class hours of training delivered to DBHDD staff \nPercentage of accounts payable-contract payment requests entered into PeopleSoft within 3 business days of the request being submitted to DBHDD accounts payable Number of hours of training delivered to DBHDD service providers Number of provider audits conducted \nNumber of provider audit findings \nNumber of internal audit findings \nAgency turnover rate \n \n219,358 97% \n1,762 435 38 100 27% \n \n229,500 100% \n2,116 760 241 16 26% \n \n170,714 96% \n1,975 697 57 22 24% \n \n142,020 98% \n1,063 562 142 37 29% \n \n14 \n \n Program Performance Measures: Direct Care Support Services \nNumber of face-to-face admission evaluations performed by the state hospitals Percentage of admission evaluation referrals to state hospitals that receive a disposition (acceptance or denial) response within 4 hours of a completed referral Percentage of people who present for admission evaluation at a state hospital whose admission was avoided as a result of their being served in a DBHDD hospital 23 hour observation program Number of maintenance work orders submitted Percent of maintenance orders completed within 7 days \nSubstance Abuse Prevention \nNumber of persons served in community-based prevention programs \nPercentage of people served by evidence-based programs \nPercentage of adults 18-24 who report binge drinking in the past month \nNumber of teens served at Prevention Clubhouses \nNumber of teens attending the Georgia Teen Institute \nNumber of persons who called the HODAC Helpline \nPercentage of provider assistance requests resolved within 30 days \nNumber of businesses with Drugs Don't Work certification \n \nFY 2016 Actual \n4,729 N/A \n \nFY 2017 Actual \n4,515 84.17% \n \nFY 2018 Actual \n4,326 84.88% \n \nFY 2019 Actual \n4,463 81.94% \n \n60% \n \n60% \n \n70% \n \n74% \n \nN/A \n \nN/A \n \n32,776 \n \n30,176 \n \nN/A \n \nN/A \n \n80.6% \n \n88.1% \n \n699,393 100% N/A 146 230 \n10,914 95% \n6,587 \n \n672,728 100% \n24.30% 142 310 \n15,058 92% \n7,248 \n \n302,601 90% \n17.90% 103 242 N/A 97% \n7,304 \n \n761,425 90% \n16.60% 120 277 N/A 96% \n7,166 \n \n15 \n \n Program Performance Measures: \nDepartment of Behavioral Health and Developmental Disabilities: Attached Agencies \nGeorgia Council on Developmental Disabilities \nNumber of people who participated in Council-supported activities \nPercentage of people with developmental disabilities who report increasing their self-advocacy after participation in Council-supported activities Number of policy or statute changes effected \nAnnual student enrollment in Inclusive Post-Secondary Education \nNumber of students involved in Project Search \nNumber of businesses involved in Project Search \nPercentage of family members who report increasing their self-advocacy after participation in Council-supported activities \nSexual Offender Review Board \nNumber of cases completed by each evaluator each month \nNumber of sexual offender cases leveled/completed \nAverage amount of time it takes to complete each case (in hours) \nAverage number of classification letters sent out per year \nPercentage of cases in backlog per year \nAverage amount of cases received per month \nAverage amount of cases voted on per board meeting \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \nN/A \n \n44,632 \n \n44,092 \n \n37,813 \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \n1 \n \n6 \n \n3 \n \n3 \n \n67 \n \n74 \n \n104 \n \n134 \n \n105 \n \n89 \n \n77 \n \n122 \n \n16 \n \n81 \n \n18 \n \n22 \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \n38.0 1,368 \n3.5 N/A N/A N/A N/A \n \n32.0 1,205 \n4.0 N/A N/A N/A N/A \n \n29.0 1,373 \n4.5 1,373 \n68% 200 114.4 \n \n21.0 1,282 \n4.0 1,158 \n68% 231 144.0 \n \n16 \n \n Program Performance Measures: \nDepartment of Community Affairs \nBuilding Construction \nNumber of building code clarifications/technical assistance provided to public and private sector customers per consultant \nNumber of building insignias issued \nNumber of State Minimum Standard Codes reviewed, amended, and adopted by the State \n \nFY 2016 Actual \n1,134 3,380 \n6 \n \nFY 2017 Actual \n1,220 3,288 \n6 \n \nFY 2018 Actual \n1,317 4,255 \n5 \n \nFY 2019 Actual \n1,385 5,945 \n8 \n \nCoordinated Planning \nPercentage of local comprehensive plans and similar reviews completed within designated 30-day timeframe Number of plans reviewed \nAverage number of days to review local comprehensive plans \nPlan Implementation Rate: Percentage of local government work program items actually implemented \n \n95.60% 181 22 \n56.50% \n \n91.28% 218 21 \n55.22% \n \n91.56% 237 20 \n56.98% \n \n95.10% 245 28 \n52.20% \n \nDepartmental Administration (DCA) \nNumber of audit findings Number of rental assistance checks mailed out Number of payments processed Percentage of payments processed electronically Average number of days to process payments Employee turnover rate Number of employment recruitments Total value of grants processed Number of IT service requests Percentage of IT service requests closed on time (2 business days or less) \n \n0 \n \n0 \n \n0 \n \n0 \n \n70,738 \n \n64,765 \n \n43,795 \n \n40,134 \n \n155,885 \n \n250,211 \n \n125,142 \n \n121,464 \n \n95.00% \n \n96.78% \n \n61.00% \n \n85.06% \n \n10 \n \n10 \n \n7 \n \n17 \n \n16.32% \n \n17.32% \n \n15.06% \n \n26.32% \n \n65 \n \n83 \n \n79 \n \n84 \n \n$236,717,795 $211,518,775 $189,901,533 $136,426,379 \n \n4,857 \n \n5,496 \n \n5,241 \n \n5,012 \n \n95.00% \n \n92.00% \n \n83.00% \n \n57.00% \n \nFederal Community and Economic Development Programs \nPercentage of member slots filled \nNumber of hours served \nPercentage of earned Education Awards \nNumber of member slots filled \n \n97.00% 399,546 78.00% \n504 \n \n98.50% 449,223 84.63% \n475 \n \n93.20% 420,892 82.50% \n413 \n \n93.48% 424,588 42.00% \n878 \n \n17 \n \n Program Performance Measures: \nNumber of persons who benefit from local government community development activities financed through the state Community Development Block Grant program \nPercentage of Community Development Block Grant project recipients who are low to moderate income pursuant to the national objective \nAmount of private investment leveraged for Appalachian Regional Commission economic development projects \n \nFY 2016 Actual \n63,780 \n96.00% \n$132,318,177 \n \nFY 2017 Actual \n16,257 \n \nFY 2018 Actual \n16,207 \n \n83.04% $74,143,948 \n \n93.03% $157,700,000 \n \nFY 2019 Actual \n10,914 \n91.59% \n$84,553,600 \n \nHomeownership Programs \nNumber of people who receive pre-purchase, post purchase, or foreclosure prevention counciling Georgia Dream foreclosure rates \nPercent of Georgia Dream applicants qualifying for loans \nPercent of lending capacity obligated \nMedian household income for Georgia Dream participants \nNumber of families that purchased homes under the Georgia Dream initiative \nTotal amount of loans and assistance issued \nMedian home price purchased by Georgia Dream applicant \n \n9,481 0.91% \nN/A N/A N/A N/A N/A N/A \n \n6,984 0.54% \nN/A N/A N/A N/A N/A N/A \n \n10,095 \n \n10,079 \n \n0.44% \n \n0.34% \n \nN/A \n \nN/A \n \n37% \n \n48% \n \n$51,155 \n \n$51,347 \n \n1,811 \n \n1,808 \n \nN/A $245,639,434 \n \n$122,195 \n \n$142,000 \n \nRegional Services \nNumber of Team Georgia resource consultations \nNumber of Georgia Academy for Economic Development sessions held \nInformation distribution/gathering activities for Georgia Housing Search, Project Homeless Count and other programs Number of Planning and Economic Development workshops conducted \nNumber of Planning and Economic Development workshop participants registered Number of Georgia Academy for Economic Development graduates \n \n1,873 50 \n1,886 N/A N/A N/A \n \n1,967 50 \n1,980 N/A N/A N/A \n \n2,160 50 \n2,016 N/A N/A N/A \n \n2,160 50 \n2,106 2 \n75 563 \n \nRental Housing Programs \nNumber of housing choice vouchers under contract \nSection Eight management assessment program rating \nNumber of Georgia residents served \nNumber of jobs created (based on National Homebuilders model of 1.5 jobs per unit) \n \n15,943 100.00% \n11,076 5,630 \n \n15,020 100.00% \n10,308 6,443 \n \n14,411 100.00% \n17,236 11,241 \n \n13,273 100.00% \n17,310 11,289 \n \n18 \n \n Program Performance Measures: Research and Surveys \nPercentage of cities and counties meeting all state reporting requirements \nNumber of local governments and authorities to whom technical accounting/financial technical assistance is made available by phone, email, and onsite Number of city/county Report of Local Government Finances Reports Government Management Indicators surveys processed within 10 business days \nPercent of local governments and authority in compliance with local finance and indebtedness report \nNumber of fiscal notes performed \nNumber of jurisdictions with a hotel/motel tax \nNumber of jurisdictions in compliance in reporting hotel/motel report \n \nFY 2016 Actual \n89.00% 791 \n1,534 N/A N/A N/A N/A \n \nFY 2017 Actual \n84.49% 626 \n1,172 N/A N/A N/A N/A \n \nFY 2018 Actual \n84.79% 711 \n1,165 N/A N/A N/A N/A \n \nFY 2019 Actual \n84.91% 732 \n1,174 N/A 3 280 260 \n \nSpecial Housing Initiatives \nNumber of individuals served by the state's initiatives Number of grants awarded Amount of grants facilitated Percentage of grant applicants awarded Number of individuals assisted through the Home Access Initiative \n \n20,678 363 N/A 79% 12 \n \n20,020 341 N/A 80% 1 \n \n21,021 362 N/A 82% 14 \n \n22,160 310 N/A 85% 5 \n \nState Community Development Programs \nNumber of new Main Street/Better Hometown cities \nNet new jobs created in Georgia Main Street/Better Hometown cities \nCustomer service satisfaction rating \n \n11 3,652 97.00% \n \n10 2,887 97.00% \n \n115 3,149 97.00% \n \n2 3,471 98.00% \n \nState Economic Development Programs \nNumber of jobs created and retained \nTotal value of grants and loans awarded \nDollar amount of private investment leverage per grant/loan dollar \n \n11,759 $43,551,798 \n$42 \n \n16,998 $33,373,186 \n$40 \n \n11,255 \n \n21,077 \n \n$59,616,420 $122,419,988 \n \n$66 \n \n$146 \n \n19 \n \n Program Performance Measures: \nDepartment of Community Health \nDepartmental Administration (DCH) \nPercentage of program integrity reviews identified as waste, fraud, and abuse \nBalance in the other post employee benefits fund \nPercentage of employees that received proven initials and annual training in required courses \nGeorgia Board of Dentistry \nNumber of license renewals processed \nNumber of new applications processed \nAverage number of days to process new applications \nAverage number of days to process renewal applications \nNumber of licensed professionals regulated \nNumber of processed complaints \nPercentage of complaints that were substantiated \nAverage number of days for complaint resolution \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \n97.50% \n \n72.00% \n \n68.00% \n \n40.00% \n \n$611,651,947 $1,084,621,707 $1,585,128,403 $2,211,858,814 \n \n98.00% \n \nN/A \n \n96.00% \n \n100.00% \n \n13,746 753 21 7 \n13,691 511 N/A 219 \n \n16 818 \n21 7 \n14,202 301 N/A 100 \n \n13,534 832 21 7 \n14,130 376 N/A 185 \n \n30 728 \n21 7 \n14,919 384 N/A 167 \n \nGeorgia State Board of Pharmacy \nNumber of licensed professionals regulated Number of license renewals processed Number of new applications processed Average number of days to process new applications Average number of days to process renewal applications \n \n45,711 1,448 8,912 14 7 \n \n41,207 34,115 \n8,552 14 7 \n \n47,573 1,319 9,018 14 7 \n \n41,208 35,309 \n7,656 14 7 \n \nHealth Care Access and Improvement \nNumber of Georgians served by Department of Community Health's safety net programs and grants \nNumber of health care providers who have attested to adopting, implementing, or upgrading certified Electronic Health Record technology in Georgia \nHealthcare Facility Regulation \nPercentage of applicable health care facility inspection results posted to the website within 30 days of inspection exit \nPercentage of state licensed health care facilities who have survey results posted on the DCH website \n \n131,163 3,975 \n \n59,350 4,394 \n \n24,087 4,641 \n \n23,286 4,592 \n \n85% 59% \n \n85% 60% \n \n91% 67% \n \n85% 95% \n \n20 \n \n Program Performance Measures: \nNumber of licenses issued \nNumber of annual inspections, excluding complaint inspections \nNumber of complaints reported \nNumber of complaints that resulted in a site visit \nNumber of exemption letter requests \nNumber of Certificate of Need applications processed \nPercentage of Certificate of Need Applications reviewed within 120 days of file date \n \nFY 2016 Actual \n732 \n3,103 \n11,068 \n3,394 \n236 \n78 \n100% \n \nFY 2017 Actual \n949 \n3,420 \n12,111 \n2,507 \n304 \n68 \n100% \n \nFY 2018 Actual \n713 \n2,890 \n11,987 \n2,700 \n308 \n82 \n100% \n \nFY 2019 Actual \n701 \n3,472 \n15,242 \n3,416 \n135 \n68 \n100% \n \nIndigent Care Trust Fund \nPercentage of Georgia hospitals receiving Disproportionate Share Hospital (DSH) payments \nPercentage of Georgia hospitals achieving \"deemed\" status for Disproportionate Share Hospital (DSH) payments \nDSH dollars spent supporting healthcare for medically indigent Georgians \n \n99.00% \n \n98.00% \n \n96.00% \n \n99.00% \n \n21.00% \n \n21.00% \n \n16.00% \n \n20.00% \n \n$311,405,356 $315,706,141 \n \n$326,806,050 $339,855,409 \n \nAmount of uncompensated care Georgia hospitals self-report providing to indigent individuals \nPercentage of uncompensated care reimbursed through DSH payments \n \n$1,625,710,167 $1,550,137,919 $1,616,022,192 $1,791,076,967 \n \n19.00% \n \n20.00% \n \n20.00% \n \n19.00% \n \nPercentage of uncompensated care delivered by deemed hospitals \n \n34.00% \n \n35.00% \n \n29.00% \n \n28.00% \n \nAverage percentage of uncompensated care costs covered by DSH dollars for deemed hospitals \n \n42.00% \n \n44.00% \n \n47.00% \n \n45.00% \n \nMedicaid- Aged Blind and Disabled \nNumber of Aged, Blind and Disabled enrollees \nCost per member per month for Aged, Blind, and Disabled enrollees \nNumber of full benefit dual eligibles enrolled \nPercentage of Long Term Care expenditures for Home and Community Based Waiver Services versus institutional expenditures Number of full benefit dual eligibles enrolled per 1,000 members \nNumber of individuals on Independent Care Waiver Program waiting list per 1,000 members between ages 21-64 Number of Aged, Blind, and Disabled enrollees per 1,000 Medicaid members \nCommunity Care Service Program Clients served \nAverage cost per Community Care Service Program client Total dollars saved as a result of clients remaining in the community (in millions) \n \n493,363 $858.07 138,391 \n48.5% 74 \n112 266 9,701 $11,473.00 $205.00 \n \n500,159 $880.21 138,092 \n49.6% 75 89 \n273 8,930 $13,453.00 $184.00 \n \n512,989 $895.56 147,715 \n49.0% 76 9 \n265 9,269 $14,002.00 $184.00 \n \n527,807 $920.50 148,777 \n51.0% 76 0 \n271 9,993 $15,459.00 $487.00 \n \n21 \n \n Program Performance Measures: Medicaid- Low-Income Medicaid \nNumber of low-income Medicaid enrollees \nLow-income Medicaid members per 1,000 Medicaid members \nCost per member per month for low-income Medicaid enrollees \nNumber of emergency room visits for selected non-emergent care diagnoses per 1,000 members \nNumber of Healthcare Effectiveness Data and Information Set/National Committee for Quality Assurance quality metrics monitored \nPercentage of Healthcare Effectiveness Data and Information Set/National Committee for Quality Assurance quality metrics meeting or exceeding the 50th percentile Percentage of financial expenditure savings generated by the shift from a feefor-service to a managed care structure Average time for provider payment of clean claims by the care management organizations (in days) \n \nFY 2016 Actual \n1,364,076 734 \n$252.54 400 58 \n63.79% \nN/A 6.36 \n \nFY 2017 Actual \n1,330,434 727 \n$262.09 387 16 \n21.6% \nN/A 6.24 \n \nFY 2018 Actual \n1,419,760 735 \n$258.37 455 NA NA \nNA 6.63 \n \nFY 2019 Actual \n1,423,203 729 \n$261.34 389 15 \n66.67% \nNA 6.80 \n \nPeachCare \nPercentage of members in Georgia Families receiving recommended immunizations by their 3rd birthday (Medicaid and PeachCare) \nPercentage of members in Georgia Families 12 months to 19 years who had a visit with a primary care physician (Medicaid and PeachCare) \nPercentage of PeachCare eligible children who are enrolled in the program \nPercentage of children ages 3 to 17 that had an outpatient visit with a PCP or OB/GYN and whose weight is classified based on body mass index percentile for age and gender Per member per month cost \nState Health Benefit Plan \nAverage expense per member per month \nNumber of active subscribers supporting each retiree subscriber (active to retiree ratio) \nPercentage of SHBP members accessing any preventive care services \nPreventive care expenses per member per month \nPercentage of SHBP members with a common chronic condition (asthma, diabetes, coronary artery disease (CAD)) \nPercentage of SHBP members with a common chronic condition (asthma, diabetes, coronary artery disease (CAD)) who are engaged in the disease state management co-pay waiver program Average per member per month expense for SHBP members with common chronic conditions (asthma, diabetes, coronary artery disease (CAD)) Percentage of SHBP members with high dollar claim accumulation (paid over $100,000 in claims in one year) Percentage of SHBP members with a high dollar claim accumulation (paid over $100,000 in claims in one year) who are engaged in case management \n \n79.45% 88.69% 94.10% 67.48% $165.70 \n$385.18 2.0 \n48.40% $18.21 11.30% 9.70% $1,038.81 0.50% 98.10% \n \nN/A 87.43% 90.30% 57.16% $170.66 \n$408.18 2.1 \n48.17% $21.36 11.87% 7.63% $1,112.25 0.55% 91.77% \n \nN/A N/A 83.00% N/A $175.78 \n$441.29 2.5 \n50.10% $17.48 16.43% 10.21% $1,286.14 0.65% 94.45% \n \nN/A 82.55% 83.00% 80.30% $182.62 \n$490.59 1.9 \n68.86% $17.09 11.95% 21.53% $1,318.71 0.75% 87.20% \n \n22 \n \n Program Performance Measures: \nDepartment of Community Health: Attached Agencies \nGeorgia Board for Physician Workforce: Board Administration \nPercentage of payments processed within 10 days of receiving invoice \nNumber of page views of agency website for physician workforce data \nNumber of employers participating in practice opportunity fairs \nNumber of students attending practice opportunity fairs \n \nFY 2016 Actual \n95.00% 29,242 \n115 260 \n \nFY 2017 Actual \n91.67% 33,085 \n112 241 \n \nFY 2018 Actual \n91.67% 42,444 \n101 247 \n \nFY 2019 Actual \n91.67% 47,032 \n79 127 \n \nGeorgia Board for Physician Workforce: Graduate Medical Education \nPercentage of residency program graduates practicing family medicine in Georgia (data lagged by one fiscal year) \n \n62.40% \n \nNumber of residents trained through Georgia's Graduate Medical Education programs (filled positions) \n \n2,315 \n \nPercentage of Graduate Medical Education applicants holding a degree from a \n \nN/A \n \nGeorgia medical school \n \nPercentage of residency program graduates practicing in Georgia (all specialties) \n \n61.50% \n \nPercentage of GME residency slots receiving funding from Georgia Board of Physician Workforce \n \n55.00% \n \nPercentage of residents completing the GME exit survey \n \n82.80% \n \n62.80% 2,406 N/A \n58.40% 55.00% 97.60% \n \n57.00% 2,557 N/A N/A \n57.00% 88.00% \n \n60.00% 2,992 N/A \n43.20% 58.00% 87.80% \n \nGeorgia Board for Physician Workforce: Mercer School of Medicine Grant \n \nPercentage of graduates entering core specialties (primary care, family \n \n66.00% \n \nmedicine, internal medicine, pediatrics, Ob/Gyn, emergency medicine, or \n \ngeneral surgery) \n \nNumber of medical students enrolled at Mercer University School of Medicine \n \n432 \n \nNumber of students in the first year class \n \n110 \n \nPercentage of graduates practicing in Georgia \n \n64.00% \n \n67.00% \n448 111 63.40% \n \n72.50% \n460 107 53.23% \n \n75.00% \n473 108 59.64% \n \nGeorgia Board for Physician Workforce: Morehouse School of Medicine Gran \n \nPercentage of graduates entering core specialties (primary care, family \n \n70.90% \n \nmedicine, internal medicine, pediatrics, Ob/Gyn, emergency medicine, or \n \ngeneral surgery) \n \nNumber of medical students enrolled at Morehouse School of Medicine \n \n294 \n \nNumber of students in the first year class \n \n84 \n \nPercentage of graduates practicing in Georgia \n \n47.00% \n \n78.90% 324 92 \n46.00% \n \n77.60% 365 100 \n43.00% \n \n75.30% 406 100 \n43.00% \n \nGeorgia Board for Physician Workforce: Physicians for Rural Areas \n \nNumber of physicians receiving loan repayment \n \n32 \n \n36 \n \n44 \n \n40 \n \nNumber of students receiving scholarships \n \n10 \n \n6 \n \n1 \n \n0 \n \n23 \n \n Program Performance Measures: \nPercentage of qualified applicants receiving loan repayment award \nPercentage of scholarship recipients who default \nPercentage of loan repayment recipients still practicing in rural Georgia \nPercentage of scholarship recipients still practicing in rural Georgia \n \nFY 2016 Actual \n100.00% \n0.00% \n66.70% \n27.98% \n \nFY 2017 Actual \n100.00% \n0.00% \n66.67% \n27.98% \n \nFY 2018 Actual \n100.00% \n8.33% \n65.79% \n29.61% \n \nFY 2019 Actual \n100.00% \n8.00% \n65.63% \n39.09% \n \nGeorgia Board for Physician Workforce: Undergraduate Medical Education \n \nPercentage of UME graduates entering primary care/core specialty residency \n \n58.40% \n \nfrom Emory Medical School \n \nNumber of Georgia residents enrolled in Emory Medical School \n \n175 \n \nNumber of Georgia residents enrolled in Mercer Medical School \n \n432 \n \nPercentage of UME graduates entering primary care/core specialty residency from Mercer Medical School \nNumber of Georgia residents enrolled in Morehouse School of Medicine \n \n66.00% 249 \n \nPercentage of UME graduates entering primary care/core specialty residency from Morehouse School of Medicine \nAverage amount of UME funds per Georgia resident attending medical school at Emory Medical School \nAverage amount of UME funds per Georgia resident attending medical school at Mercer Medical School \nAverage amount of UME funds per Georgia resident attending medical school at Morehouse School of Medicine \nPercentage of Emory Medical School UME graduates entering residency in Georgia \nPercentage of Mercer Medical School UME graduates entering residency in Georgia \nPercentage of Morehouse School of Medicine UME graduates entering residency in Georgia \n \n70.90% $4,109.08 $3,093.38 \nN/A 23.00% 28.00% 13.00% \n \nGeorgia Composite Medical Board \nNumber of initial licensure applications processed Number of licensure applications renewals processed Number of complaints received Number of investigations Percentage of licenses issued or denied within 90 days of application Number of disciplinary actions taken against licensed professionals Average investigator caseload \n \n4,236 23,950 \n2,495 1,029 79.00% \n56 23 \n \n67.40% 197 448 \n67.00% 254 \n78.90% $3,650.13 $2,982.89 \nN/A 29.20% 27.40% 21.10% \n4,768 24,011 \n1,789 803 \n74.00% 49 20 \n \n57.30% 187 460 \n72.50% 267 \n77.60% $3,845.32 $2,905.07 $2,288.00 \n32.20% 42.20% 47.40% \n4,418 20,237 \n2,281 1,004 80.15% \n34 23 \n \n73.20% 180 473 \n75.00% 256 \n75.30% $3,994.86 $2,825.23 $2,386.31 \n26.80% 35.20% 39.70% \n4,343 24,764 \n2,619 1,152 86.00% \n128 24 \n \n24 \n \n Program Performance Measures: Georgia Drugs and Narcotics Agency \nNumber of inspections conducted for the Board of Pharmacy for all of its registrants who purchase, distribute, dispense, and sell pharmaceuticals \nNumber of investigations of complaints of Board registrants \nNumber of all other investigations \n \nFY 2016 Actual \n1,364 \n427 \n204 \n \nFY 2017 Actual \n1,591 \n345 \n131 \n \nFY 2018 Actual \n2,086 \n275 \n131 \n \nFY 2019 Actual \n2,128 \n282 \n97 \n \n25 \n \n Program Performance Measures: \nDepartment of Corrections \nCounty Jail Subsidy \nAverage number of days in county jail attributed to lack of state prison bed space \nNumber of incomplete sentencing packets returned to counties for completion \nNumber of prisoner sentencing packets processed \nAverage Physical Prison Bed Occupancy Rate \nAverage number of inmates in county jails pre-adjudication \n \nFY 2016 Actual \n8.0 3,249 29,182 92.14% 23,692 \n \nFY 2017 Actual \n11.5 3,269 27,902 96.70% 23,378 \n \nFY 2018 Actual \n12.0 3,434 29,864 94.50% 23,794 \n \nFY 2019 Actual \n7.0 3,367 29,491 97.10% 24,201 \n \nDepartmental Administration (DOC) \nNumber of payments processed \nPercentage of payments made electronically \nNumber of audit findings \nAgency turnover rate \n \n55,773 96.30% \n1 28.45% \n \n61,558 96.50% \n0 27.23% \n \n42,108 90.95% \n0 25.94% \n \n83,542 91.87% \nN/A 31.01% \n \nDetention Centers \nOccupancy rate Three-year felony reconviction rate Number of GED diplomas received while in a detention center Number of Parole Revocations sentenced to a Detention Center Number of Probation Revocations sentenced to a Detention Center Number of Detainees sentenced to Diversion Centers (RSAT) Total number of individual detainees sent to a Detention Center Average length of stay at a Detention Center in days \n \n71.80% 27.10% \n63 708 1,885 3,495 6,724 84.0 \n \n80.50% 26.80% \n171 687 1,829 3,411 6,532 81.0 \n \n88.60% 27.30% \n270 634 1,873 3,289 7,017 79.0 \n \n93.30% 28.90% \n206 149 2,891 3,297 7,328 84.0 \n \nFood and Farm Operations \nCost per day per offender (food only) \nPercentage of annual food requirement produced through farm \nTotal revenue from food and commodities produced \nSavings across state agencies from commodities produced vs. purchased \n \n$1.49 \n \n$1.48 \n \n$1.48 \n \n$1.43 \n \n42.20% \n \n42.60% \n \n42.00% \n \n41.00% \n \n$7,087,749.00 $6,526,638.00 $6,060,384.97 $6,897,604.43 \n \n$6,786,838.10 $6,827,068.86 $5,686,208.33 $5.934,549.36 \n \n26 \n \n Program Performance Measures: \nProfit from sales used to offset GDC food service costs \nNumber of medical meals served to offenders \nNumber of offenders requiring special diets \n \nFY 2016 Actual \n$1,747,595.13 \n \nFY 2017 Actual \n$1,722,894.70 \n \nFY 2018 Actual \n$1,470,576.94 \n \nFY 2019 Actual \n$2,560,962.55 \n \n3,202,712 \n \n3,477,253 \n \n3,661,764 \n \n3,923,504 \n \n19,796 \n \n19,486 \n \n19,860 \n \n11,983 \n \nHealth \nTotal daily health cost per inmate, including physical health, mental health, dental care Daily cost per inmate for physical health care \nDaily cost per inmate for dental care \nDaily cost per inmate for mental health care \nNumber of telemedicine treatment/consultation hours \nTotal cost of health service providers \nCost of medications \nNumber of physical health care encounters \nMedicaid claims paid \nPercentage of inmates on a mental health caseload \n \n$10.28 \n \n$12.21 \n \n$11.67 \n \n$12.17 \n \n$8.57 \n \n$10.45 \n \n$9.92 \n \n$10.40 \n \n$0.38 \n \n$0.44 \n \n$0.49 \n \n$0.49 \n \n$7.86 \n \n$7.50 \n \n$7.35 \n \n$7.35 \n \n263.0 \n \n269.3 \n \n281.0 \n \n323.5 \n \n$36,689,847.00 $44,023,012.00 $39,739,072.00 $57,384,387.00 \n \n$39,084,847.14 $42,303,325.00 $43,088,639.00 $41,801,123.00 \n \n2,842,903 \n \n2,568,416 \n \n2,565,193 \n \n7,050,463 \n \n162 \n \n272 \n \n138 \n \n148 \n \n19.00% \n \n18.00% \n \n20.00% \n \n20.00% \n \nOffender Management \nOccupancy rate (prisons and all centers) \n \n104.20% \n \n104.30% \n \n104.10% \n \n95.80% \n \nNumber of admissions \n \n18,391 \n \n17,023 \n \n$18,672.00 \n \n18,144 \n \nNumber of releases \n \n18,131 \n \n16,464 \n \n18,302 \n \n17,987 \n \nNumber of transfers \n \n56,829 \n \n53,296 \n \n55,975 \n \n57,009 \n \nNumber of sentence packets processed \n \n29,689 \n \n27,793 \n \n30,259 \n \n29,115 \n \nNumber of records requests processed \n \nN/A \n \n1,297 \n \n2,392 \n \n3,816 \n \nNumber of inmates in GDC custody who have detainers before released \n \n14,881 \n \n14,887 \n \n14,795 \n \n14,894 \n \nAverage number of days to process inmates into GDC custody from county jails \n \n8 \n \n7 \n \n5 \n \n7 \n \nTotal expenditures for County Prison Subsidy \n \n$35,662,160.00 $36,306,480.00 $34,152,920.00 $34,263,820.00 \n \n27 \n \n Program Performance Measures: Private Prisons \nOccupancy rate \nThree-year felony reconviction rate \nNumber of GED diplomas received in private prisons \nNumber of contracted private prison beds as a percentage of all inmate beds \nAverage daily cost per inmate \nState Prisons \nPhysical utilization rate \nThree-year felony re-conviction rate \nNumber of GED diplomas received \nNumber of vocational and on-the-job training certificates earned \nGeneral population bed utilization rate \nNumber of inmates enrolled in GED programs \nNumber of inmates enrolled in vocational training and on-the-job training certificate programs Number of vocational and on-the-job training certificate programs offered across all state prison facilities Number of charter high school diplomas earned \nNumber of inmates enrolled in charter high school programs \n \nFY 2016 Actual \n99.40% 30.10% \n240 16.77% $50.26 \n \nFY 2017 Actual \n98.60% 30.00% \n358 16.52% $50.26 \n \nFY 2018 Actual \n98.00% 28.30% \n308 16.22% $49.46 \n \nFY 2019 Actual \n98.20% 30.10% \n348 16.14% \nN/A \n \n94.50% 26.40% \n764 3,196 97.96% \nN/A N/A N/A N/A N/A \n \n94.80% 27.30% \n1,624 4,805 97.75% \nN/A N/A N/A N/A N/A \n \n94.50% 27.60% \n2,165 7,364 97.75% 10,519 10,375 \n202 101 325 \n \n94.50% 28.90% \n1,883 12,272 97.55% \n9,924 14,579 \n239 87 \n239 \n \nTransition Centers \nPercentage of offenders who successfully completed Transition Centers (TC) programming Occupancy rate \nThree-year felony reconviction rate \nNumber of transition center beds as a percentage of all inmate beds \nRoom and board fees collected \nEmployment rate for TC offenders statewide \nPercentage of vacant security positions \n \n80.00% \n \n79.18% \n \n81.01% \n \n79.61% \n \n98.80% \n \n98.40% \n \n94.80% \n \n98.20% \n \n21.10% \n \n18.60% \n \n20.40% \n \n19.60% \n \n5.57% \n \n5.49% \n \n5.29% \n \n5.24% \n \n$5,825,937.51 $6,506,144.57 $6,532,208.54 $6,781,444.86 \n \n90.00% \n \n94.00% \n \n93.00% \n \n95.00% \n \n8.46% \n \n6.79% \n \n9.02% \n \n12.61% \n \n28 \n \n Program Performance Measures: \nDepartment of Community Supervision \nDepartmental Administration (DCS) \nPercentage of electronic payments by ACH \nNumber of audit findings \nAgency turnover rate \nPercentage of transactions processed on behalf of attached Agency \nNumber of open records requests fufilled \nNumber of IT service requests \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \n81.00% 0 \nN/A 5.76% \nN/A 10,456 \n \n80.91% 0 \n13.09% 6.00% 338 8,369 \n \n83.39% 0 \n12.53% 2.37% 448 11,455 \n \n83.05% N/A \n14.55% 2.43% 604 12,434 \n \nField Services \nNumber of offenders under active supervision (cumulative) \nDaily cost of supervision per offender \nPercentage of employable offenders who are employed \nPercentage of offenders complying with court/Parole Board ordered community service Percentage of offenders complying with court/Parole Board ordered financial obligations Percentage of individuals successfully completing community supervision \nPercentage of offenders revoked to prison \nPercentage of offenders returned to prison for committing a new felony within three years Percentage of offenders identified with criminogenic needs referred to treatments Percentage of offenders identified with criminogenic needs completing treatments Percentage of participants that complete Day Reporting Center programming \nPercentage of offenders that successfully complete Aftercare Services \nAverage caseload per community supervision officer \nPercentage of required contacts made in the community \nPercentage of new Community Supervision Officer candidates successfully completing the Basic Community Supervision Officer Training course \nMisdemeanor Probation \nNumber of audits completed on misdemeanor probation providers \n \nN/A \n \n258,843 \n \n275,777 \n \n212,434 \n \nN/A \n \n$1.94 \n \n$2.11 \n \n$2.20 \n \nN/A \n \nN/A \n \n65.87% \n \n50% \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \n17.68% \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \n44% \n \n36% \n \n36% \n \nN/A \n \n64.40% \n \n64.00% \n \n60.00% \n \nN/A \n \n139 \n \n105 \n \n109 \n \nN/A \n \nN/A \n \n82.36% \n \nN/A \n \nN/A \n \n79% \n \n90% \n \n86% \n \nN/A \n \n41 \n \n80 \n \n55 \n \n29 \n \n Program Performance Measures: \nNumber of on-site visits with misdemeanor probation providers \nNumber of misdemeanor probation contracts reviewed \nNumber of trainings provided to misdemeanor probation providers \n \nFY 2016 Actual \nN/A \nN/A \nN/A \n \nFY 2017 Actual \n46 \n175 \nN/A \n \nFY 2018 Actual \n82 \n782 \n16 \n \nFY 2019 Actual \n59 \n66 \n20 \n \nGovernor's Office of Transition, Support, and Reentry \nPercentage of identified inmates placed into Georgia's Prisoner Re-Entry Initiative (GA PRI) program prior to release Number of supervisees discharged from GA-PRI for non-completion violation of probation or parole Number of re-entry contacts made with community resources \nNumber of inmates identified for Georgia's Prisoner Reentry Initiative \nPrison In-Reach Specialist average annual caseload \n \nN/A \n \nN/A \n \n32% \n \n73% \n \nN/A \n \n566 \n \n1,193 \n \n769 \n \nN/A \n \n10,866 \n \n20,142 \n \n20,992 \n \nN/A \n \n23,733 \n \n27,320 \n \n22,626 \n \nN/A \n \n181 \n \n492 \n \n289 \n \n30 \n \n Program Performance Measures: \nDepartment of Community Supervision: Attached Agencies \nGeorgia Commission on Family Violence \nNumber of Family Violence Intervention Programs certified in Georgia \nNumber of site visits with Family Violence Intervention Programs \nNumber of individuals trained on family violence awareness \nNumber of active family violence task forces \nNumber of family violence task forces receiving technical assistance \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \n110 \n \n112 \n \n116 \n \nN/A \n \n20 \n \n29 \n \nN/A \n \n1,825 \n \n3,329 \n \nN/A \n \n38 \n \n42 \n \nN/A \n \nN/A \n \n42 \n \n31 \n \n Program Performance Measures: \nDepartment of Defense \nDepartmental Administration (DOD) \nNumber of Audit Findings \nNumber of payments processed \nPercentage of payments made electronically \nVoucher lines entered \nAgency turnover rate \nTotal GADOD economic impact \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \n0 9,924 69.00% 25,269 23.10% \nN/A \n \n0 11,239 72.00% 29,207 21.30% \nN/A \n \n1 12,542 73.00% 70,770 30.90% $853M \n \n0 11,255 75.00% 76,505 43.00% $971M \n \nMilitary Readiness \nSuccessful responses by GADoD to GEMA's requests for assistance \nTotal State Defense Force volunteer mandays for state and community support missions Average number of ARNG Guardsmen trained per Readiness Centers \nAverage cost of GaARNG Site Improvement \nTotal average number of Deployment Eligible Guardsmen \nARNG Billeting Units: number of paid nights \nFederal dollars received per state dollar invested \nNumber of mandays due to personnel activations in State Active Duty by Army and Air National Guard requested by GEMA Total number of Guardsmen mobilized in Title 10 Status (CONUS and OCONUS) Number of ARNG Site Improvements \nCounter Drug cost savings due to support to Law Enforcement agencies \n \n100% 13,263 \n184 $963,633.00 \n13,686 58,460 \n$5.71 N/A N/A N/A N/A \n \n100% 16,771 \n184 $910,493.00 \n12,311 71,404 \n$8.77 N/A N/A N/A N/A \n \n100% \n \n100% \n \n2,777 \n \n1,055 \n \n186 \n \n186 \n \n$947,000.00 $1,151,042.00 \n \n10,292 \n \n10,576 \n \n74,707 \n \n79,179 \n \n$42.60 \n \n$39.00 \n \n10,846 \n \n7,075 \n \n1,193 \n \n2,704 \n \n8 \n \n6 \n \n$70,850 \n \n$181,594 \n \nYouth Educational Services \nNumber of at-risk youth graduating from the Youth Challenge Academy \nPercentage of Youth Challenge Academy graduates that earn their academic credentials through either General Education Diploma or High School Diploma Percentage of Youth Challenge Cadets that meet Department of Defense standard for success six months after graduation Average State cost per cadet \nPercentage of Youth Challenge Graduates who could not be contacted at six months after graduation \n \n797 41% 84% $3,794 10% \n \n850 54% 84% $2,752 11% \n \n926 49% 71% $5,774 32% \n \n919 37% 70% $5,172 69% \n \n32 \n \n Program Performance Measures: \nDepartment of Driver Services \nDepartmental Administration (DDS) \nNumber of super speeder citations paid \nSuper speeder citations paid percentage rate \nSuper speeder revenue collected \nAverage number of days to process payments to vendors \nPercentage of payments made electronically to vendors \nTotal number of continuing education units awarded \nFull Time Agency Turnover \nTraining modules completed \nFull Time Driver Examiner 1 turnover rate \nFull Time Driver Examiner 2 turnover rate \nFull Time manager turnover rate \nFull Time assistant manager turnover rate \nPart time examiner turnover rate \nAverage number of days to process endorsement applications \nNumber of drivers license fraud investigations \nPercentage of permanent documents mailed to customers within 14 days(Target 98%) Percentage of permanent documents mailed to customers within 14 days through Online services processing Number of traditional calls answered by non traditional channels \nNumber of Payments processed online \nPercentage of Contact Center customer calls abandoned \nPercentage of fraud investigations determined to be unfounded \nPercentage of fraud investigations that resulted in actual fraud \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \n61,941 76.30% $13,305,587 \n21 55.90% \n3,645 40.38% \n5347 31.52% 17.98% 11.86% 14.58% 110.19% \n8.0 1,286 99.55% 99.12% 26,022 168,843 17.14% 20.20% 79.80% \n \n66,195 78.60% $14,219,555 \n20 50.40% \n9,150 36.00% \n7,191 36.00% 22.00% 15.00% 19.00% 82.00% \n7.0 1,042 96.76% 99.13% 25,626 314,130 15.91% 18.79% 81.21% \n \n68,670 76.00% $14,306,750 \n25 58.00% \n3865 17.50% \n7,750 36.00% 15.00% \n3.00% 10.00% 68.00% \n6.0 924 95.20% 97.70% 20,587 502,309 27.78% 14.80% 85.20% \n \n76,359 77.6% $16,412,637 \n28 56.00% \n1,220 22.00% \n7,786 39.00% 20.00% 17.00% 30.00% 89.00% \n6.2 782 97.27% 99.40% 17,712 741,464 14.39% 7.59% 92.41% \n \n33 \n \n Program Performance Measures: License Issuance \nNumber of Real ID cards issued % of individuals enrolled in Real ID Total number of License, Commercial Driver's License, Motor Cycle License or Identification Card renewals requested Number of CDL medical certifications completed \nNumber of valid CDL drivers \nNumber of Motorcycle licenses issued \nReduction in issuance process time due to motorcycle safety class participation (in hours) Number of students enrolled in motorcycle safety program classes \nTotal number of commercial drivers license exams monitored \nNumber of online transactions processed \nNumber of online accounts opened \nNumber of drivers seeking chauffeur/for hire endorsements \nNumber of Customer Service Center customers served \nPercentage of Customer Service Center customers served within 30 minutes or less (Target: 95%) Number of customer calls to the Contact Center \nPercentage of customer calls to the Contact Center answered within 3 minutes or less (Target: 85%) Number of citations processed by Records Management \nPercentage of citations processed by Records Management within 10 days \nPercentage of fraud investigations completed within 60 days (Target: 70%) \n \nFY 2016 Actual \n1,600,430 69.60% \n1,418,612 N/A \n336,376 86,805 2,987 5,974 593 \n426,122 367,550 \n4,972 4,261,284 \n93.60% 1,583,348 \n51.35% 245,142 90.00% 54.74% \n \nFY 2017 Actual \n1,567,452 83.99% \n1,538,310 162,980 352,136 131,969 4,047 7,807 637 503,789 354,963 1,268 N/A 95.97% \n1,605,969 59.58% 201,479 \n100.00% 53.48% \n \nFY 2018 Actual \n2,565,828 89.00% \n1,383,625 155,677 345,995 156,502 3,746 7,489 696 730,853 504,126 758 \n3,856,916 96.82% \n1,755,806 48.34% 186,836 97.00% 74.90% \n \nFY 2019 Actual \n2,927,937 95.90% \n1,478,547 159,912 353,846 126,918 3,201 7,012 605 826,338 470,426 719 \n3,556,677 95.38% \n1,407,923 69.45% 171,851 99.00% 68.58% \n \nRegulatory Compliance \nPercentage of regulated programs in compliance \nAverage number of days for Regulatory Compliance programs that are out of compliance to become compliant Total number of driver safety programs regulated, e.g. driver training, DUI schools Number of certification applications for regulated programs \nNumber of audit findings \nNumber of students enrolled in Online Alcohol and Drug Awareness Programs (EADAP) \n34 \n \n85.10% 11.48 876 2,132 0 15,107 \n \n88.71% 8.10 \n1,014 3,036 \n34 12,048 \n \n89.00% 9.50 904 \n2,410 103 \n24,407 \n \n94.00% 7.00 897 \n2,154 190 \n25,624 \n \n Program Performance Measures: \nBright from the Start: Georgia Department of Early Care and Learning \nChild Care Services \nAverage days to respond to category one serious complaints \nPercentage of licensed child care learning centers, group day care homes, and family day care homes that are compliant with licensing rules Number of licensing, monitoring, technical assistance, and complaint investigation visits to child care learning centers, group day care homes, and family day care homes in order to increase compliance and raise quality Number of audit findings \nPercentage of weekly Child Care Subsidy Payments processed electronically \nPercentage of providers receiving complaints regarding serious incidents requiring medical attention or missing child incidents (Category 1 and 2) Percentage of early care and education programs that have been in deficient licensing status within the last 12 months \nNutrition Services \nNumber of feeding sites for both the Child and Adult Care Food Program and Summer Food Service Program Number of meals served by providers in the Child and Adult Care Food Program and the Summer Food Service Program Percentage of accurately submitted monthly claims reimbursed within 10 days of receipt Number of program provider trainings provided on healthier menu options \nNumber of counties participating in the Child and Adult Care Food Program \nNumber of counties participating in the Summer Food Service Program \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \n1 92% 14,432 \nN/A 100% \nN/A N/A \n \n1 98% 15,069 \n0 100% \nN/A N/A \n \n1 99% 14,784 \nN/A 100% \n4% 2% \n \n1 99% 14,525 \n0 100% \n9% 1% \n \n7,277 86,175,410 \n99% 3 \n153 150 \n \n6,560 84,070,504 \n98% 5 \n158 154 \n \n6,560 83,657,499 \n98% 5 \n158 154 \n \n7,296 84,745,720 \n98% 9 \n156 158 \n \nPre-Kindergarten Program \nGeorgia Pre-Kindergarten program enrollment \nNumber of children on Pre-Kindergarten waiting list \nPercentage of classrooms implementing Work Sampling System (WSS) online in order to monitor and report student progress \nPercentage of children rated as \"in process\" or \"proficient\" on at least 80% of the WSS Language and Literacy Indicators \nPercentage of children rated as \"in process\" or \"proficient\" on at least 80% of the WSS Mathematics indicators \nPercentage of new Pre-Kindergarten teachers who attended both days of New Pre-K Teacher Institute who scored at 80% or above on all proficiency quizzes \nPercentage of Pre-Kindergarten Lead Teachers who are retained in the PreKindergarten program \n \n80,825 4,663 100% 96% 94% 98% 76% \n \n80,874 4,596 100% \n96% 94% 96% 80% \n \n80,536 4,065 100% 96% 95% 93% 81% \n \n80,493 4,630 100% 96% 94% 98% 81% \n \n35 \n \n Program Performance Measures: Quality Initiatives \nNumber of compliant licensed early care and education programs that participate in the Quality Rating and Improvement System \nPercentage of compliant licensed early care and education programs that participate in the Quality Rating and Improvement System \nNumber of unique early learning professionals in the INCENTIVES Program \nPercentage of early learning and education programs that have improved their level of quality in the Quality Rating and Improvement System \nPercentage of INCENTIVES Program participants who increased their education level from the initial credential/degree earned \nPercentage of Quality Rating and Improvement System rated early care and education programs in the top two tiers (2- or 3-star rating) \nPercentage of children who receive Childcare and Parent Services (CAPS) eligible subsidies who are served in Quality Rated programs \nNumber of unique early learning professionals in the SCHOLARSHIPS program \nNumber of referrals offered to families by the Statewide Parental Referral System \nNumber of children served in the Rising Pre-Kindergarten and Rising Kindergarten Summer Transition Programs \nNumber of submitted Quality Rated portfolios supported by the Child Care Resource and Referral System for participation in the Quality Rating and Improvement System \nPercentage of DECAL Scholars remaining in Pre-Kindergarten classroom for at least five years \n \nFY 2016 Actual \n2,438 51% \n1,461 N/A 11% 59% 26% \n1,167 28,680 \n2,636 574 \nN/A \n \nFY 2017 Actual \n2,868 61% \n1,311 48% 3% 60% 34% \n1,208 28,109 \n3,106 510 \nN/A \n \nFY 2018 Actual \n3,482 75% \n1,280 47% 4% 68% 41% \n1,280 35,178 \n3,252 510 \nN/A \n \nFY 2019 Actual \n3,351 75% \n1,174 58% 5% 70% 62% \n1,039 43,560 \n3,420 941 \nN/A \n \n36 \n \n Program Performance Measures: \nDepartment of Economic Development \nDepartmental Administration (DEcD) \nNumber of audit findings Number of days from requisition to purchase order dispatch Number of payments processed Percentage of payments processed electronically Average number of days to process payments Agency turnover rate \nFilm, Video, and Music \nDirect Capital investment (in millions) Projects initiated Work days created by film and television production Leads scouted resulting into initiated project Value of tax credits certified \nGeorgia Council for the Arts \nNumber of counties served by GCA \nGeorgia Council for the Arts - Special Project \nNumber of grant awards \nGlobal Commerce \nNumber of jobs created Direct capital investment (millions) Number of active projects initiated Number of companies assisted Active projects resulting in retention, relocation or expansion \nInternational Relations and Trade \nKey clients(statewide) Trade Successes \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \n0 3 4,860 68 4 13.0 \n \n2 3 5,009 69 4 12.7 \n \nN/A 3 \n5,515 71 4 \n10.9 \n \nN/A 3 \n4,509 71 4 \n20.9 \n \n$2,000 \n \n$2,700 \n \n$2,700 \n \n245 \n \n320 \n \n455 \n \n1,202,256 \n \n3,301,100 \n \n4,365,500 \n \n58 \n \n50 \n \n25 \n \n$606,026,394 $800,277,268 $801,058,816 \n \n$2,900 399 \n2,035,056 38 \n859,812,794 \n \n129 \n \n128 \n \n131 \n \n130 \n \n94 \n \n85 \n \n312 \n \n214 \n \n22,029 $4,170 \n586 671 \n58 \n \n30,039 $5,332 \n815 1,028 \n46 \n \n27363 $5,566 \n866 1,110 \n48 \n \n28,960 $7,489 \n749 973 \n44 \n \n761 \n \n821 \n \n1,396 \n \n2,081 \n \n389 \n \n253 \n \n267 \n \n241 \n \n37 \n \n Program Performance Measures: Rural Development \nRegions where community meeting were attended. There are a total of 12 regions. Community Visits \nCompanies visited \nSmall and Minority Business Development \nNumber of companies served \nNumber of community visits \nNumber of Resource Awareness recipients \nTourism \nTourism expenditures (in billions per calendar year) \nVisitors to the Visitor Information centers \nTourists visiting Georgia (in millions per calendar year) \nUnique visitors to the Explore Georgia website \nImpressions \n \nFY 2016 Actual \nN/A \nN/A \nN/A \n \nFY 2017 Actual \nN/A \nN/A \nN/A \n \nFY 2018 Actual \nN/A \nN/A \nN/A \n \nFY 2019 Actual \n10 \n99 \n52 \n \n1,016 78 \n876 \n \n759 76 \n1,011 \n \n586 65 \n1,263 \n \n454 34 \n1,215 \n \n$27.47 4,931,909 \n102 4,539,657 589,393,220 \n \n$28.50 11,396,252 \n105 5,121,591 632,708,559 \n \n$29.60 13,674,169 \n109 5,130,189 550,667,538 \n \n$31.50 13,428,121 \n112 4,660,000 546,754,642 \n \n38 \n \n Program Performance Measures: \nDepartment of Education \nAgricultural Education \nGrades 6-12 student enrollment in Extended Day/Year programs \nNumber of schools providing Extended Day/Year programs \nPercentage of agriculture teachers meeting all required Extended Day/Year program standards Average number of monthly Extended Day contact hours reported \nAverage number of Extended Year contact hours reported \nPercentage of performance standards met on the Area Teacher program work evaluation Percentage of classroom agriculture teachers meeting all required program standards Average number of monthly Area Teacher contact hours reported \nNumber of teachers trained by Agriculture Area Teachers \nPercentage of performance standards met on the Young Farmer Teacher program work evaluation Young Farmer participants per instructor \nAverage number of contact hours reported by the Young Farmer teacher monthly report Enrollment in program events and activities at FFA Youth Camp facilities \nNumber of FFA events held at Camp John Hope and the Georgia FFA-FCCLA Center \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \n41,117 \n \n41,953 \n \n42,288 \n \nN/A \n \n310 \n \n317 \n \n325 \n \nN/A \n \n98% \n \n98% \n \n98% \n \nN/A \n \n40 \n \n40 \n \n43 \n \nN/A \n \n345 \n \n351 \n \n352 \n \nN/A \n \n98% \n \n100% \n \n100% \n \nN/A \n \n98% \n \n96% \n \n97% \n \nN/A \n \n44 \n \n52 \n \n56 \n \nN/A \n \n434 \n \n455 \n \n465 \n \nN/A \n \n95% \n \n95% \n \n96% \n \nN/A \n \n188 \n \n193 \n \n195 \n \nN/A \n \n32 \n \n32 \n \n36 \n \nN/A \n \n7,697 \n \n7,281 \n \n7,561 \n \nN/A \n \n120 \n \n115 \n \n118 \n \nN/A \n \nGrants for Career, Technical and Agricultural Education, and Technology \n \nPercentage of high school students who earn an industry credential \n \nN/A \n \nPercentage of school districts that have not received a career, technical, or agricultural (CTAE) equipment grant (Construction-Related Equipment (CRE) Grant, Creating Opportunities Needed Now to Expand Credentialed Training (CONNECT) Grant, etc.) in more than seven years \nAverage award per recipient school/facility \n \n42.2% N/A \n \nN/A 44.4% \nN/A \n \nN/A 46.1% \nN/A \n \nN/A 38.3% \n$27,429 \n \nBusiness and Finance Administration \nAgency turnover rate Number of audit findings Number of payments processed Percentage of payments processed electronically Number of open records requests \n \n15.5% 0 \n227,845 94.0% 117 \n \n8.6% 0 \n150,641 99.0% 127 \n \n11.4% 0 \n134,874 99.0% 116 \n \n10.9% N/A N/A N/A 141 \n \n39 \n \n Program Performance Measures: \nCentral Office \nState Central Office cost per FTE (i.e., student) \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \n$2.33 \n \n$2.41 \n \n$3.52 \n \n$2.58 \n \nCharter Schools \nNumber of charter schools \nNumber of charter school petitions reviewed by the Georgia Department of Education Number of charter schools authorized \nPercentage of charter school requests for renewal approved \nNumber of students enrolled in charter schools \nCharter school student graduation rate \nNumber of charter system petitions reviewed by the Georgia Department of Education Number of approved charter systems operating \nNumber of planning grants awarded \nNumber of contact hours reported by planning consultants \nNumber of facilities grants awarded \nAverage value of facilities grants awarded \nNumber of Federal Charter School Program grants awarded \n \n115 27 24 \n92.0% 90,875 78.1% \n10 32 \n4 10,671 \n9 $155,556 \n0 \n \n106 33 20 \n71.0% 84,392 76.0% \n2 42 \n3 18,490 \n11 $127,273 \n0 \n \n113 35 31 \n88.0% 86,549 73.9% \n9 45 \n3 35,646 \n10 $147,500 \n26 \n \n110 27 25 \n100.0% 74,669 \nN/A 17 45 3 \n28,156 16 \n$87,500 7 \n \nCommunities in Schools \nNumber of at-risk students receiving intensive services \nDropout rate for students served by Communities In Schools \nGraduation rate for students served by Communities In Schools \nPercentage of school districts with campuses participating in Communities In Schools Average amount of state funds spent per student served \nTotal dollars leveraged \n \n13,018 \n \n12,866 \n \n13,891 \n \n8,629 \n \n3.2% \n \n3.2% \n \n4.1% \n \n4.6% \n \n88.7% \n \n91.4% \n \n96.2% \n \n93.2% \n \n22.8% \n \n22.8% \n \n22.8% \n \n24.4% \n \n$80.90 \n \n$93.51 \n \n$88.41 \n \n$142.32 \n \n$14,936,165.00 $13,582,560.00 $13,783,019.00 $7,171,632.00 \n \nCurriculum Development \nNumber of resources developed to support implementation of curricular standards (resources include standards, framework components, videos, and remediation support) \n \n978 \n \n693 \n \n453 \n \n1,834 \n \n40 \n \n Program Performance Measures: \nAverage cost to develop a resource \nNumber of unique visits to GeorgiaStandards.org \nNumber of teachers attending curriculum and instruction training sessions \nNumber of industry specific language training courses developed \n \nFY 2016 Actual \n$658.62 \n915,095 \n30,212 \n0 \n \nFY 2017 Actual \n$557.78 \n770,330 \n30,506 \n0 \n \nFY 2018 Actual \n$644.82 \n749,810 \n49,437 \n0 \n \nFY 2019 Actual \n330.82 \n689,484 \n16,288 \nN/A \n \nFederal Programs \nNumber of Title I schools \nAverage cost per school implementing Title Programs \n \n1,633 $244,179 \n \n1,651 $246,920 \n \n1,647 $258,017 \n \n1,638 $280,991 \n \nGeorgia Network for Educational and Therapeutic Support (GNETS) \nNumber of students served \n \n4,492 \n \nCost per student (to include state and federal funds) \n \n$15,656 \n \nPercentage of students who meet or exceed reading and math standards on \n \nN/A \n \nMilestones \n \nPercentage of students who are marked as proficient on the GAA \n \nN/A \n \nPercentage of students proficient in ELA on Milestones (EOG). \n \n3% \n \nPercentage of students proficient in ELA on Milestones (EOC). \n \n5% \n \nPercentage of students proficient in math on Milestones (EOG). \n \n2% \n \nPercentage of students proficient in math on Milestones (EOC). \n \n2% \n \n4,117 $17,491 \nN/A N/A 2% 4% 3% 2% \n \n3,805 $19,179 \nN/A N/A 3% 5% 3% 3% \n \n3,607 N/A N/A N/A 3% 9% 4% 3% \n \nGeorgia Virtual School \nNumber of courses offered \nNumber of advanced placement courses offered \nNumber of enrollments (in half-year segments) \nNumber of systems with students enrolled in GaVS courses \nPercentage of students completing courses \nPercentage of students passing the appropriate End of Course Test for courses that require such a test Percentage of Credit Recovery students who passed final exam \n \n120 27 \n29,193 154 \n94.00% 85.92% 97.00% \n \n124 27 \n29,119 142 \n93.60% 84.60% 97.00% \n \n127 26 \n30,400 151 \n94.25% 87.50% 97.00% \n \n120 26 \n29,727 122 \n86.70% 85.96% 98.50% \n \n41 \n \n Program Performance Measures: Information Technology Services \nAverage bandwidth allocated per school expressed in megabits per second \nPercentage of school systems connected to the statewide network \nPercentage of classrooms with internet connection \nAverage amount of local support for information technology \nAverage school bandwidth overall (including local support) \n \nFY 2016 Actual \n100 100.00% \n99.29% \nN/A \n228 \n \nFY 2017 Actual \n100 100.00% \n99.32% \n1,518 \n207 \n \nFY 2018 Actual \n100 100.00% \n99.70% \n1,955 \n261 \n \nFY 2019 Actual \n100 100.00% \n99.82% \n1,314 \n213 \n \nNon Quality Basic Education Formula Grants \nNumber of students served in residential treatment facilities \nAverage educational cost per student served in a residential treatment facility \n \n796 $6,561 \n \nNutrition \nNumber of lunches served (in millions) \nAverage number of lunches served daily \nPercentage of children participating in the lunch program \nPercentage of children participating in the breakfast Program \nAverage cost of breakfast per student \nAverage cost of lunch per student \nPercentage of local school systems under review that are in full compliance with the nutritional standards required by the USDA Percentage of school districts with more than 75% of students participating in the Free and Reduce Lunch Program \n \n202 1,120,668 \n68.2% 37.0% $1.67 $3.22 93.8% 45.1% \n \nPreschool Disabilities Services \nNumber of three- and four-year old students with disabilities served by this program \nCost of program per student served \nPercentage of children receiving preschool handicapped services who improved functioning in acquisition and use of knowledge and skills \nPercentage of children receiving preschool handicapped education services who remain in their regular education peer cohort \n \n9,515 $3,304 84.20% 54.90% \n \nPupil Transportation \nAverage number of buses operated daily \nAverage number of students transported daily \n \n14,854 1,012,6990 \n \n797 $7,211 \n202 1,091,592 \n67.2% 36.1% $1.83 $3.25 89.5% 47.6% \n9,656 $3,490 85.73% 52.89% \n14,858 963,622 \n \n772 $7,315 \n195 1,090,019 \n66.6% 35.2% $1.31 $3.50 96.5% 42.0% \n9,983 $3,562 84.30% 51.90% \n14,671 1,007,996 \n \n811 $7,197 \n196 1,076,733 \n65.9% 35.9% $1.83 $3.25 96.4% 42.5% \n9,894 $3,775 83.38% \nN/A \n14,761 1,008,772 \n \n42 \n \n Program Performance Measures: \nAverage amount of state and local funds expended per student on pupil transportation Number of buses used for daily student transport exceeding useful life \nAverage number of miles driven per driver per day \nNumber of vehicles passing stopped buses \nDaily miles all systems \n \nFY 2016 Actual \n$474.44 \n6,299 \n52 \n8,289 \n778,655 \n \nFY 2017 Actual \n$506.92 \n4,718 \n54 \n7,945 \n795,923 \n \nFY 2018 Actual \n$547.25 \n5,303 \n54 \n7,465 \n787,672 \n \nFY 2019 Actual \n5,063 52 \n8,737 771,598 \n \nQuality Basic Education Program \nNumber of FTEs (i.e., students) \nStatewide high school graduation rate (cohort method) \nStatewide high school dropout rate \nNumber of students served by the Georgia Special Needs Scholarship \nAverage scholarship award per student participating in the Georgia Special Needs Scholarship Average number of buses operated daily \nAverage number of students transported daily \nAverage amount of state and local funds expended per student on pupil transportation Number of school nurses and school nurse assistants \nAverage number of students served by a school nurse or nurse assistant \nNumber of school nurses or school nurse assistants per school \nPercentage of students requiring remedial coursework in college \nPercentage of students enrolled in postsecondary education within 16 months of graduation College and Career Ready Performance Index (CCRPI) Score for Elementary Schools College and Career Ready Performance Index (CCRPI) Score for Middle Schools College and Career Ready Performance Index (CCRPI) Score for High Schools \n \n1,736,628 79.4% 2.7% 4,185 \n$5,614.00 14,854 \n1,012,690 $474.44 1,729 1,016 1 N/A 64.9% N/A N/A N/A \n \n1,744,714 80.6% 2.8% 4,553 \n$5,722.00 14,858 \n963,622 $506.92 \n1,936 907 0.84 N/A N/A N/A N/A N/A \n \n1,746,203 81.6% 2.8% 4,664 \n$6,672.00 14,761 \n1,007,996 $547.25 1,867 947 0.82 N/A N/A 77.8 76.2 75.3 \n \n1,747,005 82% N/A N/A N/A \n14,761 1,008,772 \nN/A 1,869 \n946 0.81 N/A N/A 77.1 72.1 77.0 \n \nRegional Education Service Agencies (RESAs) \nNumber of teachers/school staff earning Professional Learning Units through courses and workshops \n \n25,728 \n \n17,245 \n \n19,995 \n \nN/A \n \nNumber of teachers/school staff attending other professional learning activities \n \n87,372 \n \n112,306 \n \n133,762 \n \nN/A \n \n43 \n \n Program Performance Measures: \nTotal number of contact hours earned by teachers and school staff through workshops and training Amount saved through regional contracts \nNumber of attendees at technology focused trainings conducted \nNumber of PLUs earned through RESA courses and workshops \n \nFY 2016 Actual \nN/A \n$30,884,088 \n28,348 \n77,630 \n \nFY 2017 Actual \nN/A \n$42,193,413 \n24,482 \n59,737 \n \nFY 2018 Actual \nN/A \n46,675,994 \n36,755 \n69,310 \n \nFY 2019 Actual \nN/A \nN/A \nN/A \nN/A \n \nSchool Improvement \n \nPercentage of high schools served and classified as Focus that had an increase \n \n100.00% \n \n89.00% \n \n50.00% \n \nN/A \n \nin the four year cohort graduation rate from the previous year \n \nPercentage of schools served that demonstrated an increased CCRPI score from the previous year \n \n66.50% \n \n47.05% \n \n42.3% \n \nN/A \n \nNumber of districts implementing Teacher/Leader Keys Evaluation System (TKES/LKES) \n \n180 \n \n180 \n \n180 \n \nN/A \n \nAverage number of Priority schools served by a School Effectiveness Specialist Team \n \n13 \n \n13 \n \n26 \n \nN/A \n \nState Charter School Commission Administration \nNumber of operational state charter schools in Georgia \nNumber of applications received \nNumber of new charter schools authorized \nNumber of state charter schools closed by the State Charter Schools Commission due to poor academic and/or financial performance Number of training activities conducted with existing charter schools \nNumber of training activities conducted with potential charter schools \nNumber of charter schools outperforming comparison school districts based on the College and Career Ready Performance Index (CCRPI) and value-added impact scores Number of charter schools performing above the statewide average for CCRPI \n \n20 \n \n23 \n \n27 \n \n29 \n \n23 \n \n12 \n \n12 \n \n22 \n \n3 \n \n6 \n \n3 \n \n7 \n \n1 \n \n0 \n \n1 \n \n0 \n \n14 \n \n15 \n \n19 \n \n25 \n \n6 \n \n4 \n \n4 \n \n14 \n \n7 \n \n10 \n \n14 \n \n17 \n \n3 \n \n9 \n \n5 \n \n10 \n \nState Schools \nNumber of students enrolled at Atlanta Area School for the Deaf \nNumber of students enrolled at Georgia Academy for the Blind \nNumber of students enrolled at Georgia School for the Deaf \nPercentage of students in grades 1-12 completing Individualized Education Program goals at Atlanta Area School for the Deaf Percentage of students in grades 1-12 completing Individualized Education Program goals at Georgia Academy for the Blind Percentage of students in grades 1-12 completing Individualized Education Program goals at Georgia School for the Deaf \n \n179 115 101 99% 97% 100% \n \n185 100 \n85 100% 100% 100% \n \n182 106 \n85 99% 100% 100% \n \n194 101 \n75 100% 100% 100% \n \n44 \n \n Program Performance Measures: \nPercentage of graduates completing transition plans at all three state schools \nPercentage of prior year's graduates at Atlanta Area School for the Deaf that have a positive postsecondary outcome: career, schooling, job training Percentage of prior year's graduates at Georgia Academy for the Blind that have a positive postsecondary outcome: career, schooling, job training Percentage of prior year's graduates at Georgia School for the Deaf that have a positive postsecondary outcome: career, schooling, job training Cost per student at Atlanta Area School for the Deaf \nCost per student at Georgia Academy for the Blind \nCost per student at Georgia School for the Deaf \nGraduation rate at Atlanta Area School for the Deaf \nGraduation rate at Georgia Academy for the Blind \nGraduation rate at Georgia School for the Deaf \n \nFY 2016 Actual \n100% 86% 87% 75% \n$48,487 $73,957 $67,934 \n100% 100% 100% \n \nFY 2017 Actual \n100% 88% 43% 70% \n$48,982 $89,736 $76,394 \n100% 100% 100% \n \nFY 2018 Actual \n100% 90% 86% 75% \n$52,017 $84,637 $73,538 \n100% 100% 100% \n \nFY 2019 Actual \n100% 94% 90% 80% \n$42,822 $87,002 $83,331 \n100% 100% 100% \n \nTechnology/Career Education \nTotal student enrollment in grades 6-12 \n \n577,825 \n \n591,172 \n \nN/A \n \nN/A \n \nTotal student enrollment in grades 9-12 \n \n344,971 \n \n350,948 \n \nN/A \n \nN/A \n \nNumber of high school concentrators (students with 3 or more classes in a Career Pathway) \nNumber of professional development workshops for teachers \n \n119,852 \n \n130,547 \n \nN/A \n \nN/A \n \n366 \n \n209 \n \nN/A \n \nN/A \n \nNumber of industry certified programs \n \n483 \n \n476 \n \nN/A \n \nN/A \n \nCareer and technology student organization membership \n \n150,084 \n \n156,384 \n \nN/A \n \nN/A \n \nCost per student served (unduplicated count) \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nGraduation rate for Career, Technology, and Agricultural Education concentrators \n \n94.8% \n \n96.0% \n \nN/A \n \nN/A \n \nDifference of Career, Technology, and Agricultural Education graduation rate from the state average \n \n15.4% \n \n15.4% \n \nN/A \n \nN/A \n \nTotal student enrollment in grades 6-8 \n \n232,854 \n \n240,224 \n \nN/A \n \nN/A \n \nTesting \nNumber of Georgia Milestones tests administered \nAverage Georgia Milestones cost per student \nNumber of Georgia Milestones tests administered online \n \n4,215,905 $5.48 \n2,713,395 \n \n3,187,001 $7.47 \n2,650,374 \n \n3,237,211 $7.74 \n2,852,196 \n \n3,169,258 $8.16 \n3,166,213 \n \n45 \n \n Program Performance Measures: \nNumber of Advanced Placement (AP) exams administered \nNumber of students taking AP exams \nNumber of AP test fees subsidized \nPercentage of students statewide who obtained a score of three (3) or higher on advanced placement exams \nTuition for Multiple Disability Students \nNumber of students with disabilities served in residential placements \nAverage total cost per student \nPercentage of all services covered by state grant funds \n \nFY 2016 Actual \n149,968 \n86,734 \n24,282 \n56% \n \nFY 2017 Actual \n153,154 \n87,545 \n25,283 \n57% \n \nFY 2018 Actual \n154,479 \n87,109 \n23,123 \n59% \n \nFY 2019 Actual \nN/A \nN/A \nN/A \nN/A \n \n14 \n \n15 \n \n13 \n \nN/A \n \n$198,197 \n \n$103,463 \n \n$176,911 \n \nN/A \n \n48.0% \n \n50.9% \n \n51.0% \n \nN/A \n \n46 \n \n Program Performance Measures: \nEmployees' Retirement System of Georgia \nDeferred Compensation \nNumber of participants \nTotal assets under management (in millions) \nCost per participant \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \n63,037 $1,252 \n58 \n \n68,542 $1,453 \n62 \n \n72,699 $1,615 \n60 \n \n76,137 $1,801 \n58 \n \nGeorgia Military Pension Fund \nNumber of retirees \u0026 beneficiaries receiving benefits \nTotal benefit payments made \nNew retiree on-time processing rate \n \n915 $963,000 \n79% \n \n985 $1,042,000 \n64% \n \n1,076 $1,138,000 \n77% \n \n1,148 $1,221,000 \n77% \n \nPublic School Employees Retirement System \nNumber of retirees \u0026 beneficiaries receiving benefits \nTotal benefit payments made (in millions) \nNew retiree on-time processing rate \n \n17,626 $57.90 \n98% \n \n18,104 $59.38 \n99% \n \n18,492 $61.82 \n97% \n \n18,990 $63.64 \n97% \n \nSystem Administration (ERS) \nNumber of active enrollees in the Employees' Retirement System (ERS) plan New retiree on-time processing rate for the ERS plan Percentage of ERS plan service retirement applications processed without error Number of retirees \u0026 beneficiaries receiving benefits through the ERS plan Total benefit payments made for the ERS plan (in millions) Average speed to answer incoming calls (in seconds) Number of calls dropped compared to volume of calls Number of audit findings in annual financial audit \n \n59,766 98.1% 92.9% 48,449 $1,347.63 \n69 4.1% \n0 \n \n60,983 98.4% 93.9% 49,632 $1,394.28 \n93 5.2% \n0 \n \n60,406 97.7% 92.0% 50,863 $1,413.30 \n69 4.2% \n0 \n \n59,207 98.5% 95.3% 52,275 $1,443.76 \n90 5.0% \n0 \n \n47 \n \n Program Performance Measures: \nState Forestry Commission \nCommission Administration (SFC) \nNumber of audit findings \nTotal federal dollars received agency wide \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \nN/A $12,396,615 \n \nN/A $6,466,832 \n \n0 $17,143,762 \n \n0 $14,893,632 \n \nForest Management \nNumber of water quality exams conducted on logging and forestry operations \nNumber of acres covered by forest management plans \nNumber of forested acres in the state \nLandowners reached through educational programs \n \n1,998 351,714 24,634,900 \n59,748 \n \n1,188 556,571 24,728,400 357,265 \n \n1,217 492,832 24,564,762 308,748 \n \n1,188 508,172 24,520,480 595,250 \n \nForest Protection \nNumber of acres burned by wildfires Average fire response time (in minutes) Number of online and automated burn permits issued Percentage of burn permits issued online Number of acres per firefighter Dollar value of property destroyed/damaged by forest fires Number of wildfire arson investigations conducted Number of fire fighters trained and certified in wild land firefighting \n \n9,970 26.0 \n783,255 91% \n66,758 $3,163,294 \n61 87 \n \n71,084 29.0 \n776,460 91% \n68,620 $5,296,044 \n86 112 \n \n15,385 25.6 \n820,250 92% \n68,620 $2,767,273 \n42 97 \n \n7,037 25.2 \n746,177 92% \n68,620 $3,806,132 \n27 93 \n \nTree Seedling Nursery \nAmount of revenue generated through seedling sales \nNumber of seedlings sold \nPercentage of seedlings sold as compared to total seedlings grown and available in inventory for sale Number of orders filled \nNumber of customers served \nRevenue generated through seedlings sales, seed sales, and timber sales \n \n$1,043,743 10,622,290 \n79.71% 2,549 1,361 \n$1,287,512 \n \n$888,453 12,260,780 \n87.33% 2,934 1,541 \n$1,203,494 \n \n$1,071,596 12,484,990 \n92.84% 2,734 1,541 \n$1,310,270 \n \n$811,501 9,653,088 \n74.23% 3,503 1,765 \n$987,730 \n \n48 \n \n Program Performance Measures: \nOffice of the Governor \nGovernor's Emergency Fund \nAmount of dollars appropriated for Governor's Emergency Fund (GEF) \nPercentage of state general funds appropriated for GEF \nPercentage of GEF used for disaster relief \nPercentage of GEF used for contingencies designated to a specific agency \nNumber of funding requests approved for GEF \nAmount of GEF appropriation remaining at fiscal year end \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \n$21,062,041 0.11% 0.00% \n100.00% 3 \n$0 \n \n$25,062,041 0.12% \n21.10% 75.06% \n5 $0 \n \n$21,062,041 0.11% \n65.00% 100.00% \n4 $0 \n \n$80,394,096 0.35% \n83.00% 100.00% \n4 $0 \n \nGovernor's Office of Planning and Budget \nNumber of State Agency Strategic Plans reviewed Number of budget amendments approved Average number of days to process amendments (from submittal to approval) Number of allotments processed Average number of days to process allotments (from submittal to warrant) \n \n67 \n \n70 \n \n78 \n \n77 \n \n772 \n \n735 \n \n532 \n \n518 \n \n6.5 \n \n6.8 \n \n6.4 \n \n5.6 \n \n601 \n \n609 \n \n975 \n \n1,001 \n \n5.0 \n \n6.4 \n \n6.7 \n \n6.3 \n \n49 \n \n Program Performance Measures: \nOffice of the Governor: Attached Agencies \nOffice of the Child Advocate \nNumber of child welfare complaints (per calendar year) \nAverage time to complete an investigation \nPercentage of teams that remain in compliance with Child Abuse Protocol requirements \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \n700 60 \n66% \n \n545 56 \n78% \n \n653 65 \n73% \n \n645 60 \n68% \n \nGeorgia Emergency Management and Homeland Security Agency \nPercentage of all requests for state assets and mutual aid assistance handled successfully \nNumber of Georgia counties with an approved Annual County Emergency Management Work Plan \nTotal number of projects open in the Public Assistance grant program \n \n100% 158 N/A \n \nTotal number of projects open in the Hazard Mitigation grant program \n \n60 \n \nNumber of Certified Emergency Managers trained by the agency \n \n54 \n \nNumber of days the State Operations Center was open to coordinate state \n \n12 \n \nresponse to disasters or emergencies \n \nNumber of school safety training programs provided \n \n59 \n \nNumber of persons that attended agency sponsored WebEOC training \n \n231 \n \nDollar value of payments processed to local governments \n \n$39,001,517 \n \nNumber of Homeland Security subawards managed \n \n$128 \n \nNumber of counties with wireless emergency 911 plans \n \n177 \n \n100% 158 \n3,322 54 \n105 54 \n118 347 $78,339,828 $265 175 \n \n100% 161 \n2,827 110 61 21 100 386 \n$53,444,913 298 175 \n \n100% 161 \n2,811 130 72 74 148 237 \n$94,909,794 364 175 \n \nGeorgia Commission on Equal Opportunity \nPercentage of employment discrimination complaints against a state agency closed within 90 days (per calendar year) \nPercentage of successful performance evaluations by the U.S. Equal Employment Opportunity Commission (per calendar year) \nPercentage of successful performance evaluations by the U.S. Department of Housing and Urban Development (per calendar year) \nNumber of employment discrimination complaints received against a state agency (per calendar year) \nAverage number of hours to complete an employment discrimination investigation (per calendar year) \nNumber of fair housing complaints received (per calendar year) \nPercentage of fair housing complaints closed within 100 days (per calendar year) \nAverage number of hours to complete a fair housing complaint investigation (per calendar year) \n \n11% 100% \nN/A 77 \n800 30 \n20% 2,400 \n \n17% 100% \nN/A 50 \n1,200 30 \n10% 2,400 \n \n17% 100% \nN/A 29 \n104 21 5% \n260 \n \n15% 100% \nN/A 47 52 13 8% \n104 \n \n50 \n \n Program Performance Measures: Office of the State Inspector General \nNumber of complaints received Number of no probable cause complaints Number of probable cause complaints resulting in an investigation Average time to resolve a complaint (in hours) Number of cases open/active at year end Number of cases closed Percentage of recommendations accepted by state agencies Number of outreach and training events conducted Number of cases concluded with action Value of fraud referred for prosecution \n \nFY 2016 Actual \n204 \n \nFY 2017 Actual \n184 \n \nFY 2018 Actual \n227 \n \nFY 2019 Actual \n313 \n \n181 \n \n168 \n \n205 \n \n281 \n \n23 \n \n16 \n \n22 \n \n32 \n \nN/A \n \nN/A \n \n70 \n \n140 \n \n21 \n \n15 \n \n30 \n \n30 \n \n218 \n \n222 \n \n253 \n \n255 \n \n100% \n \n100% \n \n100% \n \n100% \n \n18 \n \n20 \n \n21 \n \n30 \n \n14 \n \n25 \n \n16 \n \n21 \n \n$10,020,843.80 $7,704,382.75 $8,113,363.87 $7,337,552.89 \n \nGeorgia Professional Standards Commission \nNumber of approved educator preparation programs \nAverage processing time for certification cases submitted with all necessary documentation (in days) \nNumber of certification cases completed \nNumber of individuals with an active GaPSC credential \nNew ethics complaints received \nPercentage of ethics cases extended by the Commission past the 60 calendarday timeframe established in Georgia code \nPercentage of ethics cases cleared by the Commission voting \"no probable cause\" after an investigation \nNumber of P-16 educators and administrators reached through outreach events and training opportunities \nPercentage of educator preparation program completers who qualify for certification \nPercentage of completers of a PSC-approved teacher preparation program who are employed in a Georgia public school the year after program completion and remain employed for at least three years Percentage of completers of a PSC-approved teacher preparation program who are employed in a Georgia public school the year after program completion and earns an unsatisfactory or ineffective annual performance rating in one of the first five years of employment Percentage of students enrolled in Georgia-approved educator preparation baccalaureate programs that passed the Georgia Assessment for the Certification of Educators on the first attempt \n \n966 8 \n79,912 303,844 \n1,579 18% 40% \n12,543 80% N/A N/A \nN/A \n \n921 6 \n87,517 309,158 \n1,801 15% 31% \n10,088 89% N/A N/A \nN/A \n \n921 6 \n94,597 309,991 \n1,758 16% 30% \n7,435 90% N/A N/A \nN/A \n \n941 6 \n91,159 311,377 \n1,940 17% 25% \n5,572 90% 86% 6% \n92% \n \n51 \n \n Program Performance Measures: Governor's Office of Student Achievement \nAverage number of days to complete an audit \nNumber of elementary and middle schools audited statewide \nNumber of elementary and middle schools flagged for testing irregularities \nAverage number of unique visits to GOSA website per month \nNumber of research studies published \nNumber of policy briefings on educational developments published on GOSA website Number of Georgia Milestones Assessments monitored by the state \nPercentage of students in schools served by mentors reading on benchmark \nPercentage of school districts who nominated a student for the Governor's Honors Program Percentage of schools audited that were flagged requiring further inquiry \n \nFY 2016 Actual \n95 1,721 \n19 21,517 \n4 6 N/A 62% N/A N/A \n \nFY 2017 Actual \n79 1,811 \n54 22,689 \n4 6 N/A 55% 74% N/A \n \nFY 2018 Actual \n129 1,815 \n37 22,511 \n4 1 N/A 55% 71% N/A \n \nFY 2019 Actual \n171 1,826 \n38 41,866 \n3 2 38 63% 70% 6% \n \n52 \n \n Program Performance Measures: \nDepartment of Human Services \nAdoptions Services \nNumber of finalized adoptions \nPercentage of children exiting foster care for adoption within 24 months of their last removal from home Percentage of adoptions finalized within six months of adoptive placement \nNumber of finalized adoptions as a percentage of total eligible children \nPercentage of children with an adoption disruption (i.e., children in an adoptive home but the adoption is not finalized) \nAfter School Care \nNumber of youth who participate in afterschool and summer programs \nPercentage of youth in foster care who participate in after school programs \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \n1,027 28.43% 91.78% 45.15% \n2.26% \n \n1,186 24.28% 88.53% 47.10% \n2.37% \n \n1,201 22.07% 89.16% 39.45% 1.26% \n \n1,427 18.71% 91.12% 43.30% \n2.38% \n \n21,357 3.55% \n \n56,136 1.40% \n \n34,420 1.99% \n \n40,578 2.26% \n \nChild Abuse and Neglect Prevention \nTotal number of children reached \nTotal number of families reached \nNumber of community-based partnerships \nNumber of local entities participating in Abstinence Education Grant Program \n \n94,431 18,793 \n217 35 \n \nN/A \n \n77,963 \n \n99,957 \n \nN/A \n \n15,224 \n \n8,888 \n \n221 \n \n45 \n \n33 \n \n35 \n \n61 \n \n40 \n \nChild Support Services \nPercentage of current support being paid as ordered (per federal fiscal year) \n \n62.00% \n \n61.00% \n \n60.26% \n \n60.43% \n \nPercentage of families receiving arrears payments (per federal fiscal year) \n \n66.70% \n \n64.67% \n \n62.51% \n \n63.51% \n \nNumber of active cases (per federal fiscal year) \n \n409,760 \n \n417,670 \n \n395,872 \n \n380,350 \n \nPercentage of requests for service that resulted in orders established for case (per federal fiscal year) \nTotal monies collected and redistributed to custodial parents and the state treasury (per federal fiscal year) \n \n89.52% \n \n88.94% \n \n90.58% \n \n91.10% \n \n$737,364,369.00 $744,331,799.06 $622,353,585.00 $610,674,546.00 \n \nChild Welfare Services \nNumber of calls received by CPS Intake Communication Center \nNumber of calls screened out \nNumber of investigations conducted \nNumber of substantiated maltreatment incidents \n \n147,819 25,523 50,958 34,327 \n \n123,100 26,219 34,166 14,046 \n \n191,802 21,221 38,451 16,620 \n \n182,388 39,927 40,494 13,895 \n \n53 \n \n Program Performance Measures: \nPercentage of children seen within 24 hours of the receipt of the report of alleged maltreatment Number of Family Preservation cases \nNumber of Family Support cases \nPercentage of children who return home within 12 months of being removed \nPercentage of children who were victims of subsequent maltreatment within 6 months Percentage of foster children who re-enter foster care within 12 months \nChild Protective Service worker average caseload \nChild Protective Service worker turnover rate \nPercentage of state served by Child Advocacy Centers \nNumber of forensic interviews conducted by Child Advocacy Centers \nPercentage of forensic interviews conducted for Sexual Abuse Allegations \n \nFY 2016 Actual \n87.78% 8,354 \n39,437 73.08% \n5.26% 6.23% \n17.3 32.37% 93.25% \n9,222 66.00% \n \nFY 2017 Actual \n30.41% 6,370 \n59,913 63.79% \n5.29% 5.68% \n16.1 29.14% 92.00% 10,802 70.00% \n \nFY 2018 Actual \n20.24% 7,307 \n54,549 59.72% \n2.88% 4.96% \n15 36.50% 97.00% 11,613 68.06% \n \nFY 2019 Actual \n91.33% 7.155 \n47,066 55.06% \n2.37% 3.98% \n17.4 34.80% 98.20% 12,104 71.70% \n \nCommunity Services \nNumber of low-income individuals who were assisted by Community Services Block Grant Funds \nNumber of individuals receiving emergency assistance \n \n114,781 130,474 \n \n131.02 104.375. \n \nPercentage of participants who were unemployed and obtained a job \n \n19.00% \n \n22.00% \n \nPercentage of participants who became employed and maintained a job for at least 90 days \nPercentage of participants who obtained educational skills/competencies required for employment \nAverage amount spent per individual service outcome contracted through the community action agencies \nNumber of senior citizens receiving services who maintain an independent living situation \nNumber of individuals with disabilities served who maintain an independent living situation \nPercentage of low-income participants who obtained court-ordered child support payments leading to becoming more self-sufficient \n \n65.00% 40.46% Do not Collect 13,720 \n9,281 3,544 \n \n88.00% 41.11% Do Not Collect 13.675 \n9,538 3,748 \n \nDepartmental Administration (DHS) \nPercentage of background investigations initiated by electronic fingerprinting technicians within 14 calendar days (Target: 95%) Number of Application Software Requests \nNumber of clients receiving transportation services \n \n98.00% 586 \n15,092 \n \n99.00% 640 \n24,704 \n \n165,745 118,365 \n8.00% 87.00% 38.90% \nN/A 16,604 \n7,590 3,008 \n99.00% 638 \n14,807 \n \nN/A N/A N/A N/A N/A N/A N/A N/A N/A \n99.00% 344 \n20,696 \n \n54 \n \n Program Performance Measures: \nNumber of trips provided by transportation services \nTotal funds expended for transportation \nPercentage of Application Software Requests completed by the agreed upon date Cost per trip for transportation services \n \nFY 2016 Actual \n2,300,539 \n \nFY 2017 Actual \n2,264,002 \n \nFY 2018 Actual \n2,164,229 \n \nFY 2019 Actual \n1,950,214 \n \n$26,412,590.00 $23,357,591.00 $25,048,153.00 $26,773,384.41 \n \n88.23.% \n \n88.44% \n \n94.94% \n \n93.57% \n \n$11.48 \n \n$10.32 \n \n$11.57 \n \n$11.89 \n \nElder Abuse Investigations and Prevention \nNumber of reports of abuse, neglect, or exploitation \n \n45,255 \n \n39,499 \n \n50,159 \n \n62,311 \n \nNumber of wards \n \n925 \n \n809 \n \n952 \n \n917 \n \nNumber of complaints received by Long-Term Care Ombudsman \n \n3,532 \n \n3,391 \n \n4,259 \n \n4,650 \n \nNumber of participants in the At-Risk Adult Crime Tactics Training Program \n \n406 \n \n267 \n \n354 \n \n416 \n \nPercentage of Adult Protective Services investigations initiated within 10 days \n \n92.94% \n \n94.60% \n \n94.00% \n \n93.00% \n \nPercentage of Adult Protective Services investigations completed within 30 days \n \n73.00% \n \nN/A \n \n81.80% \n \n73.80% \n \nAverage Adult Protective Services investigator caseload \n \n24 \n \n21 \n \n25 \n \n27 \n \nAverage Adult Protective Services guardianship manager caseload \n \n30 \n \n24 \n \n26 \n \n25 \n \nAPS investigator turnover rate \n \n11.86% \n \n8.00% \n \n11.61% \n \n18.98% \n \nPublic guardianship case manager turnover rate \n \n18.18% \n \n19.51% \n \n8.80% \n \n23.26% \n \nPercentage of reports resulting in an investigation \n \n37.00% \n \n24.00% \n \n67.00% \n \n87.00% \n \nPercentage of investigations where claims were substantiated \n \n37.00% \n \n31.00% \n \n38.90% \n \n39.90% \n \nPercentage of investigations reopened within 6 months (Case Recidivism) \n \nN/A \n \n4.65% \n \nN/A \n \nN/A \n \nAmount of consumer savings through Elderly Legal Assistance counseling \n \n$9,584,925.00 $11,123,785.00 $9,083,926.00 $11,068,368.00 \n \nPercentage of Long-Term Care Ombudsman complaints resolved to client's satisfaction \nNumber of legal cases represented \n \n94.00% 27,618 \n \n54.00% 28,160 \n \n68.70% 28,702 \n \n69.00% 10,586 \n \nElder Community Living Services \nNumber of months Non-Medicaid Home and Community Based Services program participants delayed admission into a more costly facility \nNon-Medicaid Home and Community Based Services clients served \nAverage cost per Non-Medicaid Home and Community Based Services client \n \n46 24,404 $1,884.00 \n \n49 33,970 $1,849.00 \n \n46 33,875 $1,898.00 \n \n50 30,251 $1,449.00 \n \n55 \n \n Program Performance Measures: Elder Support Services \nPercentage of clients retaining employment for 6 months or longer \nOut-of-pocket savings to Medicare consumers \nNumber of Aging \u0026 Disability Resource Connection clients served \nPercentage of clients receiving either home delivered meals or congregate meals that maintain or improve their nutrition risk score Number of seniors served meals at senior centers \nNumber of seniors served home delivered meals \nNumber of home delivered meals \nNumber of Money Follows the Person transitions \nMoney Follows the Person Savings to Medicaid (based on average Medicaid Nursing Home costs) Number of senior center meals served \n \nFY 2016 Actual \n68.9% \n \nFY 2017 Actual \n69.4% \n \nFY 2018 Actual \n45.0% \n \nFY 2019 Actual \n41.0% \n \n$44,993,878.00 $44,995,344.00 $14,908,302.00 $9,372,437.02 \n \n115,175 \n \n174,627 \n \n79,689 \n \n98,860 \n \n73.0% \n \n65.0% \n \n69.5% \n \n65.0% \n \n14,808 \n \n15,271 \n \n15,311 \n \n15,617 \n \n13,732 \n \n12,666 \n \n13,645 \n \n14,187 \n \n2,466,355 \n \n2,411,228 \n \n2,497,845 \n \n2,610,896 \n \n204 \n \n218 \n \n255 \n \n212 \n \n$6,672,760.00 $7,629,346.00 $9,205,245.00 $7,632,000.00 \n \n1,482,272 \n \n1,470,017 \n \n1,491,942 \n \n1,583,114 \n \nEnergy Assistance \nNumber of households that received energy assistance \nNumber of households that received crisis energy assistance \nNumber of households served through weatherization \nAverage payment received for regular energy assistance \nAverage payment received for crisis energy assistance \nPercentage of LIHEAP recipient households that have at least one member who is either elderly, disabled or, under the age of five Percentage of households authorized for assistance within 11 days from date of application Number of elderly households authorized for assistance in order to retain heating services \nFederal Eligibility Benefit Services \nNumber of food stamp cases Food stamp eligibility accuracy rate (maintain error rate below national average) Percentage of individuals receiving Right from the Start Medicaid within 45 days of application \n \n129,446 27,816 N/A \n$338.57 $338.57 69.96% \nN/A N/A \n \n137,385 30,715 N/A \n$338.33 $341.53 69.82% 73.15% \n70,334 \n \n140,795 36,563 N/A \n$346.81 $345.85 69.30% 70.61% \n71,675 \n \n191,424 34,913 N/A \n$346.99 $345.67 74.96% 67.43% 107,161 \n \n810,670 95.13% 83.12% \n \n762,684 95.30% 95.36% \n \n714,985 80.32% 74.16% \n \n659,707 90,87% 84.46% \n \n56 \n \n Program Performance Measures: Out-of-Home Care \nNumber of licensed foster homes \nNumber of children in the legal custody of DFCS \nPercentage of siblings placed together in out-of-home care \nPercentage of children in care for 12-24 months with two or fewer placement settings Percentage of children placed with relatives \nPercentage of children in congregate care \nPercentage of children who do not experience maltreatment while in foster care \n \nFY 2016 Actual \n6,495 19,448 66.68% 49.82% 27.97% 12.44% 98.83% \n \nFY 2017 Actual \n7,194 19,832 66.16% 57.72% 29.02% 11.65% 99.86% \n \nFY 2018 Actual \n7,936 21,235 68.28% 52.24% 34.97% 13.14% 99.76% \n \nFY 2019 Actual \n8,307 20,464 68.79% 47.78% 36.14% 15.13% 99.59% \n \nRefugee Assistance \nPercentage of participating refugees obtaining employment \nPercentage of refugees retaining employment for 90 days \nPercentage of refugees entering full time employment offering health benefits \nCost per refugee entering employment \nPercentage of refugees receiving health screenings within their first 30 days in the country The number of eligible refugees receiving English language instruction \nThe number of eligible refugees receiving social adjustment services \nPercentage of Refugees who terminate Refuge Cass Assistance/Temporary Assistance for Needy Families due to employment. Number of Refugees initially resettled in Georgia. \nNumber of Refugees who entered full time employment. \n \n42.60% 88.00% 80.91% $832.93 75.00% \n1,608 1,280 89.00% 2,861 1,090 \n \n85.97% 80.58% 80.38% $963.40 79.00% \n792 992 90.00% 2964 765 \n \n60.00% 93.00% 66.00% $638.69 87.00% \n739 1,262 100.00% \n700 1,071 \n \n52.26% 87.01% 55.37% $782.88 82.20% \n518 1,075 100.00% 1,305 \n520 \n \nResidential Child Care Licensing \nNumber of new license and renewal applications processed \n \nNumber of complaints and incident reports received \n \nPercentage of licensed facilities, agencies, and institutions who received a follow-up visit within the required time frame following issuance of an Enforcement Action \nPercentage of inspections closed within 30 days \n \nPercentage of received complaints and incident reports that result in investigations \nAverage number of days for investigations \n \nNumber of Supplemental Nutrition Assistance Program (SNAP) recovery \n \nreferrals \n \n57 \n \n313 4,959 87.0% \n53.6% 55.0% \nN/A N/A \n \n356 6,384 91.3% \n48.3% 12.7% \n94 11,555 \n \n351 7,781 85.7% \n45.5% 11.5% \n101 7,714 \n \n344 7,243 100.0% \n34.7% 18.5% \n165 7,852 \n \n Program Performance Measures: Support for Needy Families - Basic Assistance \nNumber of adults receiving cash assistance \nPercentage of individuals receiving assistance within 45 days of application \nNumber of child-only cases receiving cash assistance \nSupport for Needy Families - Work Assistance \nPercentage of single parent households who are in qualified work activities \nPercentage of households who return to Temporary Assistance for Needy Families in 1st year following exit Percentage of cases renewed online \n \nFY 2016 Actual \n2,457 \n90.52% \n9,659 \n \nFY 2017 Actual \n2,182 \n95.32% \nN/A \n \nFY 2018 Actual \n2,001 \n79.89% \nN/A \n \nFY 2019 Actual \n1,533 \n96.53% \nN/A \n \n81.22% 6.44% \n50.92% \n \n82.25% 8.85% N/A \n \n35.85% 6.89% \n61.76% \n \nN/A 8.01% 61.68% \n \n58 \n \n Program Performance Measures: \nDepartment of Human Services: Attached Agencies \nCouncil On Aging \nPercentage of participants who have a better understanding of issues that benefit elderly Georgians as a result of council training, education, and advocacy efforts (Target: 75%) Legislation, initiated, influenced and/or enacted each legislative session which benefits older Georgians (Target: 10) \nForums and other events conducted which promote issues beneficial to elderly Georgians (Target: 20) \nFamily Connection \nFamily Connection collaboratives' training satisfaction rate \nAverage dollar leveraged with cash and in-kind per state appropriated dollar by county collaborative (FY18 estimated amount) \nNumber of local, regional, and statewide technical assistance events delivered \nNumber of KIDS COUNT data tools \n \nFY 2016 Actual \n89% 16 \n100 \n87.4% $4.00 \nN/A N/A \n \nFY 2017 Actual \n97% 17 \n137 \n90.8% $4.00 10,722 \n8 \n \nFY 2018 Actual \n97% 14 \n126 \n92.5% $4.00 17,000 \n10 \n \nFY 2019 Actual \n97% 14 \n126 \n86.9% $4.00 11,004 \n9 \n \nGeorgia Vocational Rehabilitation Agency: Business Enterprise Program \n \nPercentage increase in the number of blind vendors \n \n5.6% \n \n1.0% \n \n1.0% \n \n2.0% \n \nAmount collected in total sales \n \n$8,325,949.00 $8,219,916.00 $7,890,912.57 $8,787,429.26 \n \nNumber of vendors \n \n71 \n \n67 \n \n63 \n \n64 \n \nGeorgia Vocational Rehabilitation Agency: Departmental Administration \n \nAgency turnover rate \n \n10.1% \n \nNumber of audit findings \n \n1 \n \nNumber of constituent complaints \n \n710 \n \nPercentage of federal grants utilized \n \n90.0% \n \nPercentage of agency funding dedicated to administration \n \n6.0% \n \n18.8% 4 \n305 92.0% \n6.0% \n \n15.0% 0 \n264 92.0% \n6.0% \n \n21.5% 0 \n372 95.0% \n6.0% \n \nGeorgia Vocational Rehabilitation Agency: Disability Adjudication Services \n \nPercentage of disability benefit determinations found to be correct (Federal \n \n96.8% \n \nStandard: 97%) \n \nAverage number of days to determine claims (Federal Standard: 137 days) \n \n121 \n \nNumber of claims adjudicated \n \n150,233 \n \n98.1% 131 \n174,379 \n \n95.6% 140 \n142,792 \n \n93.5% 147 \n127,294 \n \n59 \n \n Program Performance Measures: \n \nFY 2016 Actual \n \nGeorgia Vocational Rehabilitation Agency: Georgia Industries for the Blind \n \nNumber of blind persons employed by GIB \n \n57 \n \nTotal revenue generated from products and services \n \n$6,617,992 \n \nPercentage of total direct labor hours performed by individuals who are legally blind (Federal Minimum Standard: 75%) \nPercentage of total revenue from services \n \n77.30% 7.50% \n \nPercentage of total revenue from commercial sales \n \n0.01% \n \nPercentage of total revenue from federal sales \n \n84.70% \n \nGeorgia Vocational Rehabilitation Agency: Vocational Rehabilitation Program \n \nNumber of clients served \n \n34,307 \n \nPercentage of cases determined eligible within 60 days from the date of application \nPercentage of individuals who obtained successful employment for at least 90 days after cases were closed (Federal Performance Level \u003e 55.8%) \nNumber of clients on the waiting list for services \n \n66% 65% \n2 \n \nNumber of residential Vocational Rehabilitation (VR) clients served \n \n568 \n \nAverage daily cost per student (in state general funds) \n \n$77.00 \n \nNumber of residential VR admissions \n \n463 \n \nAverage daily residential VR census \n \n135 \n \nAverage length of residential VR program participation (in days) \n \n107 \n \nPercentage of residential VR individuals who obtain successful employment \n \nN/A \n \nFY 2017 Actual \n53 $6,115,599 \n83.80% 8.30% 1.40% \n86.60% \n36,818 59% 51% 0 434 \n$78.00 333 136 149 N/A \n \nFY 2018 Actual \n60 $6,397,226 \n79.10% 9.53% 1.51% \n84.37% \n34,708 51% 42% 0 546 \n$93.00 530 116 80 N/A \n \nFY 2019 Actual \n45 $6,636,086 \n76.40% 10.06% \n0.03% 84.91% \n39,444 57% 29% 0 940 \n$77.00 853 133 57 N/A \n \n60 \n \n Program Performance Measures: \nCommissioner of Insurance \nDepartmental Administration (COI) \nNumber of payments processed Percentage of payments processed electronically Average number of days to process payments Number of audit findings Agency turnover rate Average number of business days to execute a contract \nEnforcement \nNumber of cases closed with actions Fines collected Percentage of total cases closed with actions Number of cases referred to the Office of Administrative hearings (OSHA) \nFire Safety \nNumber of inspections conducted Percentage of mandated inspections completed (June to June) Percentage of inspections conducted that are re-inspections Number of permits and approvals issued Number of fire investigations initiated upon request of local authorities Number of fire investigations closed Number of investigations determined to be arson Number of arson investigations closed Amount of fines assessed \nIndustrial Loan \nNumbers of lenders regulated Number of licensees audited \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \nN/A \n \nN/A \n \n2,025 \n \n2,743 \n \nN/A \n \nN/A \n \n90.00% \n \n72.55% \n \nN/A \n \nN/A \n \n1 \n \n15 \n \n0 \n \n0 \n \n3 \n \n0 \n \nN/A \n \nN/A \n \n9.00% \n \n26.00% \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \n307 $275,506 \nN/A N/A \n \n313 $2,426,344 \n14.0% 8 \n \n226 $1,355,433 \n60.0% 22 \n \n208 $379,375 \n6.4% 15 \n \n51,518 54% 35% \n14,384 486 438 172 108 \n$182,616 \n \n44,916 34% 11% \n24,886 475 420 160 107 \n$159,316 \n \n48,519 37% 16% \n23,761 383 294 116 49 \n$186,336 \n \n43,402 30% 8% \n34,776 363 215 112 44 \n$131,615 \n \n1,083 1,099 \n \n935 1,080 \n \n925 1,472 \n \n911 1,358 \n \n61 \n \n Program Performance Measures: \nNumber of new license applicants Number of consumer complaints Percentage of licensees audited per year Percentage of applicants approved Percentage of licensees paying taxes on online portal Annual restitution back to consumers \nInsurance Regulation \nPercent of domestic insurers who are financially stable Number of licensed insurance companies Average number of days to resolve consumer complaints Dollars returned to Georgia consumers via complaint resolution Number of fraud investigations completed \n \nFY 2016 Actual \n20 \n45 \n99% \n55% \n69% \n$1,052 \n \nFY 2017 Actual \n6 \nN/A \n96% \n82% \n67% \nN/A \n \nFY 2018 Actual \n17 \n11 \n97% \n59% \n74% \n$40,164 \n \nFY 2019 Actual \n7 \n24 \n100% \n86% \n78% \n$45,724 \n \n96% 1,512 \n38 $9,101,782 \n321 \n \nN/A 1,564 \n47 $10,736,229 \n330 \n \n93% 1,565 \n38 $9,639,018 \n373 \n \n98% 1,613 \n31 $10,257,906 \n510 \n \n62 \n \n Program Performance Measures: \nGeorgia Bureau of Investigation \nBureau Administration \nAccounts payable transactions processed \nPercentage of electronic payments \nAmount of payments processed \nAccounts payable transactions processed by GBI \nAccounts payable transactions processed by CJCC \nAgency turnover rate \nNumber of open records requests fullfilled \nNumber of audit findings \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \n32,031 \n \n37,364 \n \n42,091 \n \n47,117 \n \n59.70% \n \n65.77% \n \n65.63% \n \n64.21% \n \n$203,414,662.47 $245,288,024.78 $264,287,284.40 $312,022,973.99 \n \n9,943 \n \n10,984 \n \n13,497 \n \n14,384 \n \n20,088 \n \n26,380 \n \n28,594 \n \n32,733 \n \n5.93% \n \n5.61% \n \n5.27% \n \n6.27% \n \n3,571 \n \n3,590 \n \n4,076 \n \n4,437 \n \nN/A \n \n0 \n \n0 \n \n0 \n \nCriminal Justice Information Services \nPercentage of criminal history background service requests processed within 24 hours of receipt Percentage of manually reported final disposition data processed within 30 days of receipt Percentage of reported arrest data processed within two hours of receipt \nNumber of applicant fingerprint based background checks completed \nAverage daily message traffic for the Criminal Justice Information Services system \nForensic Scientific Services \nScientist turnover rate \nBacklog of cases \nTotal number of reports released \nPercentage of reports released in 45 days \nCombined DNA Index System matches \nOpen records requests received \nNumber of child fatalities reviewed (per calendar year) \n \n99% 100% \n93% 494,681 1,996,543 \n \n99% 100% \n95% 481,426 2,260,752 \n \n99% 100% \n95% 422,439 2,332,405 \n \n100% 100% \n95% 486,266 2,478,120 \n \n7.48% 13,836 91,620 70.70% \n1,188 2,161 \n559 \n \n7.47% 24,977 84,300 60.40% \n1,422 2,966 \n490 \n \n6.67% 32,840 79,511 56.00% \n1,102 3,269 \n497 \n \n8.85% 36,341 92,690 54.20% \n977 3,942 \n412 \n \n63 \n \n Program Performance Measures: Regional Investigative Services \nNumber of criminal investigations opened Number of criminal investigations closed \nAgent turnover rate \nNumber of arrests by the Investigative Division \nValue of contraband seized \n \nFY 2016 Actual \n9,507 \n9,068 \n \nFY 2017 Actual \n9,888 \n8,341 \n \nFY 2018 Actual \n7,785 \n7,943 \n \nFY 2019 Actual \n7,030 \n6,872 \n \n1.19% \n \n2.20% \n \n2.60% \n \n2.49% \n \n1,007 \n \n894 \n \n893 \n \n894 \n \n$48,569,924.98 $133,014,150.20 $57,937,302.21 $89,055,872.33 \n \n64 \n \n Program Performance Measures: \nDepartment of Juvenile Justice \nCommunity Service \nPercentage of DJJ Youth days served in Community Services \nPercentage of youth with no new offense while under community supervision \nDaily average of youth supervised by Community Services \nCommunity Services average caseload per officer \nPercentage of youth re-offending within one year after completion \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \n81.85% 87.35% \n8,550 19 \n28.70% \n \n81.27% 88.69% 10,871 \n23 23.51% \n \n82.17% 88.35% \n3,881 21 \n22.46% \n \n82.69% 89.08% \n3,795 20 \n21.42% \n \nDepartmental Administration (DJJ) \nPercentage of new juvenile correctional officers that successfully completed new hire training Average number of days investigation cases remain open \nP.O.S.T. certified employee turnover rate \n \n87.00% 39 \n46.00% \n \n67.85% 15 \n30.65% \n \n89.58% 13 \n66.20% \n \n70.74% 16 \n71.22% \n \nSecure Commitment (YDCs) \nNumber of youth served in YDCs \nAverage utilization rate of average bed space \nPercentage of long-term youth discharged from commitment that are readjudicated or resentenced within one year of release Number of Short-Term Program days served \nNumber of Short-Term Program youth served \nYouth Development Campus juvenile corrections officer turnover rate \nYouth Development Campus average cost per day \nPercentage of eligible youth receiving General Education Diploma/High School Diploma/Vocational Certificate \nSecure Detention (RYDCs) \nAverage cost per care day \nNumber of admissions to RYDCs \nAverage length of stay (in days) \nNumber of Short-Term Program (STP) sentence completions (RYDCs only) \nNumber of STP sentence completions (RYDCs and YDCs) \n \n926 63.93% 24.62% 23,041 \n1,047 45.00% $504.00 54.40% \n \n896 56.18% 22.82% 19,635 \n869 45.66% $630.23 54.00% \n \n857 56.62% 21.64% 19,443 \n863 83.33% $633.68 43.00% \n \n736 51.29% 13.36% 16,620 \n721 100.00% $669.89 \n53.00% \n \n$351.91 10,145 26 1,195 1,196 \n \n$385.00 9,506 27 868 869 \n \n$398.93 9,180 29 859 863 \n \n$402.00 8,173 30 716 721 \n \n65 \n \n Program Performance Measures: \nNumber of validated status offenders detained in RYDCs Juvenile Correctional Officer (JCO) attrition rate Percentage of youth on mental health caseload Number of YDC youth housed in RYDCs Number of youth awaiting community placement Number of recreation staff Juvenile Detention Counselor (JDC) attrition rate Amount of paid in holiday/FLSA pay for security staff Number of youth with substance abuse needs \n \nFY 2016 Actual \n113 \n \nFY 2017 Actual \n108 \n \nFY 2018 Actual \n127 \n \nFY 2019 Actual \n118 \n \n54.30% \n \n71.62% \n \n90.31% \n \n62.32% \n \n37.90% \n \n37.93% \n \n41.13% \n \n41.97% \n \n92 \n \n146 \n \n133 \n \n169 \n \n71 \n \n59 \n \n72 \n \n60 \n \n38 \n \n44 \n \n43 \n \n31 \n \n37.87% \n \n28.81% \n \n100.00% \n \n40.54% \n \n$1,534,060.83 $1,960,659.06 $1,779,997.94 $1,353,857.23 \n \n231 \n \n232 \n \n239 \n \n172 \n \n66 \n \n Program Performance Measures: \nDepartment of Labor \nDepartmental Administration (DOL) \nNumber of Audit Findings \nAverage days to process a payment \n \nFY 2016 Actual \n \nFY 2017 Actual \n \n4 (2- Financial; 1 IT; 1 internal control) \n4.80 \n \n3 (1 -Financial related; 1 IT related, 1 UI related) \n5.60 \n \nNumber of payments processed \n \n13,535 \n \n14,668 \n \nPercentage of payments made electronically \n \n43.97% \n \n46.17% \n \nPercentage of travel reimbursements paid within 30 days of submission of a complete travel voucher \nPercentage of federal financial reports submitted within 45 days of the end of the quarter \nAgency turnover rate \n \n99% 100% 10.83% \n \n98% 100% 11.48% \n \nPercentage of participating employees who completed the excel leadership class \n \n85% \n \n95% \n \nNumber of documents digitized and stored through the Department's enterprise imaging application \n \n4,518,905 \n \n3,270,545 \n \nFY 2018 Actual \n0 \n4.75 14,020 44.10% \n99% 100% 24.16 \n0% 2,445,782 \n \nFY 2019 Actual \nN\\A \n3.95 13,966 41.54% \n99% 100% 19.34% \n0% 2,760,867 \n \nLabor Market Information \nRate of accurate data collected for the Current Employment Statistics program (fed. target is 98%) \nSurvey response rate for the Occupational Employment Statistics Survey of employers (fed. target is 75%) \nPercentage of data accurately coded for the Quarterly Census of Employment and Wages report \n \n99.5% 77.48% \n99.7% \n \n99.4% 77.9% 99.4% \n \n99.2% 78.1% 99.6% \n \n99.2% 68.3% 99.6% \n \nUnemployment Insurance \nPercentage of unemployment benefits made within 21 days \nPercentage of UI recipients paid accurately \nNumber of employers with a tax liability \nPercentage of new employer accounts with obligation determined within 90 days \n \n86.20% 90.60% 228,225 89.10% \n \n86.80% 95.00% 234,207 91.20% \n \n88.00% 98.80% 243,212 92.00% \n \n87.90% 95.91% 252,835 91.30% \n \nWorkforce Solutions \nPercentage of customers retaining employment following services Percent of customers obtaining employment following services Number of ES customers receiving services Number of job orders received from businesses Jobs for Georgia graduation rate \n \n82.5% 63.4% 310,366 116,554 \n99% \n \n80.7% 62.7% 439,447 158,035 \n96.% \n \n70.1% 70.4% 496,180 167,632 \n99% \n \n70.9% 70.0% 383,600 172,436 \n98% \n \n67 \n \n Program Performance Measures: \nDepartment of Law \nDepartment of Law \nDepartment turnover rate \nPercentage of payments made by check \nNumber of complaints and inquiries received and responded to by the Consumer Protection Unit \n \nFY 2016 Actual \n14.59% 47.53% 16,260 \n \nFY 2017 Actual \n11.19% 36.87% 16,073 \n \nFY 2018 Actual \n8.99% 24.44% 18,143 \n \nFY 2019 Actual \n11.33% 21.47% 21,381 \n \nMedicaid Fraud Control Unit \nNumber of cases opened Percentage of cases resolved within one year Number of investigations concluded Dollar value of recovery Average collections per auditor \n \n240 \n \n199 \n \n159 \n \n187 \n \n45.00% \n \n24.00% \n \n29.00% \n \n25.00% \n \n214 \n \n168 \n \n148 \n \n140 \n \n$38,732,318.00 $317,974,744.00 $26,542,783.00 $11,368,482.00 \n \n$5,533,188.00 $39,746,843.00 $3,317,848.00 $1,624,069.00 \n \n68 \n \n Program Performance Measures: \nDepartment of Natural Resources \nCoastal Resources \nNumber of participants in coastal education programs or outreach events \nAcres certified for public shellfish harvest \nAverage days to process a Coastal Marshlands and Protection Act (CMPA) permit Average days to process a Shore Protection Act (SPA) permit \nNumber of unauthorized activities resolved to a compliance standard within 90 days Number of Coastal Marshlands Protection Act (CMPA) permits \nNumber of Shore Protection Act (SPA) permits \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \n26,249 8,532 79 55 45 17 11 \n \n22,360 8,532 144 49 55 18 28 \n \n21158 8,532 \n165 121 \n52 13 10 \n \n25,245 8,532 216 96 38 8 11 \n \nEnvironmental Protection \nNumber of Notice of Violations issued \nNumber of consent orders executed \nSettlement dollars collected for executed consent orders \nNumber of air permit applications processed \nWater withdrawal for municipal and industrial water use (in gallons per capita per day) Number of agricultural water meters installed \nAverage number of days to resolve a citizen complaint \nPercentage of public drinking water systems meeting federal health based standards Number of expedited air permits completed \nPercentage of landfills in compliance with groundwater standards \n \n3,644 1,179 $2,383,139 \n671 146 \n67 N/A 96.6% N/A N/A \n \n3,805 675 \n$2,216,310 608 153 N/A N/A \n89.0% N/A N/A \n \n4,239 996 \n$1,771,066 607 145 190 801 \n98.3% 41 \n61.0% \n \n4,597 987 \n$2,329,517 573 145 346 259 \n98.5% 59 \n55.0% \n \nHazardous Waste Trust Fund \nNumber of sites removed from the Hazardous Site Inventory \nDollar amount collected in hazardous waste fees, hazardous substance fees, and civil penalties Dollar amount reimbursed to local governments for cleanups \nNumber of abandoned sites undergoing corrective action \nNumber of abandoned sites on the HSI list \n \n11 $12,281,829 \n$1,915,248 6 \n65 \n \n12 $15,722,245 \n$2,357,108 9 \n64 \n \n11 \n \n15 \n \n$14,092,496 \n \n$15,535,081 \n \n$2,066,561 \n \n$672,135 \n \n12 \n \n19 \n \n65 \n \n64 \n \n69 \n \n Program Performance Measures: Historic Preservation \nNumber of historic properties in Georgia that are listed in the National Register of Historic Places Number of historic properties that are being preserved as documented by the use of the Federal Rehabilitation Investment Tax Credit and State Preferential Property Tax Assessment Program for Rehabilitation Historic Property Number of renovation projects reviewed \nLaw Enforcement \nNumber of Boating Under the Influence arrests \nNumber of boater/hunter safety students \nNumber of licensed hunters and anglers \nNumber of water and land search and rescue cases \nNumber of hunting and boating incidents \nNumber of boating vessels checked \nNumber of licenses checked \nNumber of citations issued \nAverage number of cases per Ranger \nAverage response (completion) time for hunting and boating incidents (in minutes) \nParks Recreation and Historic Sites \nPercentage of customer comments indicating their overall park experience was good, very good, or excellent Number of park, recreation, and historic site visitations \nAverage occupancy of cottages \nAverage occupancy of campsites and yurts \nAverage weekend occupancy for cottages \nAverage weekend occupancy for campsites and yurts \nNumber of rounds of golf booked \nAverage return on investment of state parks as a whole \nAverage return on investment for state park golf courses \nNumber of park passes sold \n \nFY 2016 Actual \n82,600 \n180 \n \nFY 2017 Actual \n84,710 \n237 \n \nFY 2018 Actual \n84,320 \n189 \n \nFY 2019 Actual \n85,949 \n176 \n \n230 \n \n447 \n \n423 \n \n351 \n \n189 21,093 1,565,680 \n449 177 22,697 51,993 15,846 \n88 34 \n \n193 23,765 1,553,739 \n393 183 22,803 42,385 14,465 \n76 33 \n \n198 21,992 1,286,374 \n375 149 26,279 49,848 17,413 \n82 30 \n \n190 22,735 1,276,382 \n340 158 26,378 53,764 16,970 \n80 31 \n \n93.18% 8,357,847 \n43% 37% 72.73% 61.12% 62,035 72% 76% 802,267 \n \n93.00% 8,941,780 \n45% 41% 73.70% 66.65% 68,958 74% 81% 907,458 \n \n95.00% 9,063,094 \n46% 42% 76.00% 65.00% 65,290 76% 69% 891,315 \n \n95.00% 9,427,473 \n46% 44% 77.00% 70.00% 69,632 81% 69% 898,547 \n \n70 \n \n Program Performance Measures: Solid Waste Trust Fund \nNumber of new or modified solid waste permits issued \nPercentage of tires cleaned up through enforcement. \nPercentage of tires cleaned up through state-led contract \nPercentage of tires cleaned up through local government reimbursement. \nAverage number of days from initial inspection to state-led cleanup of scrap tire dump sites. Dollar amount reimbursed to local governments for scrap tire cleanups. \nNumber of permitted scrap tire facilities \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \n14 \n \n10 \n \n7 \n \n8 \n \nN/A \n \nN/A \n \n9.4% \n \n4.6% \n \nN/A \n \nN/A \n \n33.4% \n \n59.5% \n \nN/A \n \nN/A \n \n57.2% \n \n35.9% \n \nN/A \n \nN/A \n \n853 \n \n659 \n \nN/A \n \nN/A \n \n$533,077 \n \n$345,380 \n \nN/A \n \nN/A \n \n3 \n \n5 \n \nWildlife Resources \nNumber of dollars generated for Georgia's economy per state appropriated dollar spent on fisheries management and fishing Percentage of hunters who rate their hunting experience as satisfactory or better \nNumber of certified fishing licenses reported \nNumber of certified hunting licenses reported to the US Fish and Wildlife Service \n \n$321.59 88% \n850,650 604,863 \n \n$311.00 87% \n861,604 620,740 \n \n$268.00 89% \n912,049 651,910 \n \n$285.67 91% \n942,069 684,277 \n \n71 \n \n Program Performance Measures: \nState Board of Pardons and Paroles \nBoard Administration (SBPP) \nPercent of invoices paid within 30 days \nNumber of Board clemency votes \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \n88% 64,695 \n \n95% 71,969 \n \n94% 75,040 \n \n94% 86,054 \n \nClemency Decisions \nNumber of Executive clemency hearings held (death) Number of training hours delivered to agency by agency training staff Number of offender files initiated Number of investigations completed (legal, social, personal history, special interviews, other) Number of inmates released by Board Action Cost avoidance of offenders in the community under supervision versus prison costs for incarceration Number of notifications to officials Number of Board clemency votes Board orders issued for pardons and restoration of rights Number of delinquent reports reviewed Number of Preliminary(Probable Cause) hearings conducted Number of Final Revocation Hearings conducted Number of Board Warrants Issued Total Revocations Number of GCIC Warrant Entries GA Parolees supervised in other States on June 30 Out of State Parolees supervised in GA on June 30 Number of Cases Submitted for Board consideration Number of Final Reviews completed by Hearing Examiners \n \n8 5,503 15,853 33,789 13,374 450,289,141 31,244 64,695 \n687 24,248 \n76 244 8,763 2,505 4,775 2,689 1,406 \n \n5 1,833 19,483 36,660 10,471 \nN/A 28,867 71,969 \n719 26,290 \n145 366 7,765 2,681 4,300 1,304 2,327 \n \n3 \n16,885 38,176 10,348 \nN/A 35,698 75,040 \n491 26,201 \n280 310 7,703 2,525 4,494 1,373 2,436 21,394 11,905 \n \n2 1,590 17,491 37,427 9,430 \nN/A 57,896 86,054 \n577 25,926 \n291 309 7,422 2,720 4,196 2,401 1,483 24,738 10,991 \n \n72 \n \n Program Performance Measures: Victim Services \nNumber of victims who received restitution Number of new people registered in the Georgia Victim Information Program system Number of correspondence sent out to victims \nNumber of impact statements and notifications filed by the public with the Office of Victim Services Number of direct face to face contacts with District Attorney Victim-Witness staff \nNumber of Georgia Victim Information Program notification calls to victims \nNumber of calls to the Georgia Victim Information Program automated phone systems by victims and others Total Number of Tier 1 individuals registered in the Victim Information Program \nTotal Number of Tier 2 individuals registered in the Victim Information Program \n \nFY 2016 Actual \nN/A 1,905 12,270 4,716 \n32 581 6,796 N/A N/A \n \nFY 2017 Actual \nN/A 2,473 12,086 2,539 \n42 510 6,349 N/A N/A \n \nFY 2018 Actual \nN/A 3,450 17,483 3,986 \n98 935 6,917 N/A N/A \n \nFY 2019 Actual \nN/A 3,621 15,342 4,030 \n67 1,064 7,380 \nN/A N/A \n \n73 \n \n Program Performance Measures: \nState Properties Commission \nState Properties Commission \nPercentage of surplus property at or above market rate \nPercentage of property acquired at or below market rate \nPercentage of leases executed at or below prevailing market rate \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \n100% 100% 100% \n \n100% 100% 100% \n \n100% 100% 100% \n \n100% 100% 100% \n \n74 \n \n Program Performance Measures: \nGeorgia Public Defender Council \nPublic Defender Council \nCapital cases per attorney \nMental health cases per attorney \nPercentage of clients contacted at least once per month \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \n5 96 86.40% \n \n6 65 88.80% \n \n6 69 86.80% \n \n6 68 92.60% \n \n75 \n \n Program Performance Measures: \nDepartment of Public Health \nAdolescent and Adult Health Promotion \nNumber of school systems that adopt the evidence-based, 100% Tobacco Free School policy \nNumber of students attending schools designated as smoke free campuses \nNumber of registered callers to the Georgia Tobacco Quit Line \nNumber of adolescents ages 10-19 that complete evidenced based programs focused on adolescent health and youth development \nPercentage of federally funded screening mammograms provided to women between 50-64 years of age \nPercentage of Temporary Assistance for Needy Families supported teen centers that implement evidence based programs focused on adolescent health and youth development (Target \u003e 50%) \nPercentage of abnormal colorectal screening test results with diagnostic followup treatment Percentage of colorectal cancers diagnosed with treatment initiated \nPercentage of initial pap tests provided to individuals who have never or rarely been screened for cervical cancer \nPercentage of patients who receive final diagnosis of breast cancer after treatment has been initiated \nPercentage of schools that adopt the evidence based, 100% Tobacco Free School policy \nPercentage of eligible women receiving Long-Acting Reversible Contraceptives \n \nFY 2016 Actual \n116 1,442,291 \n15,778 3,271 74.9% \n100.0% \nN/A N/A 31.2% 94.9% N/A N/A \n \nFY 2017 Actual \n124 1,478,371 \n16,250 1,332 72.8% \n100.0% \nN/A N/A 33.2% 97.7% 68.5% 14.8% \n \nFY 2018 Actual \n129 1,484,438 \n10,932 1,619 81.9% \n100.0% \nN/A N/A 36.0% 95.7% 71.3% 17.5% \n \nFY 2019 Actual \n135 1,572,461 \n12,378 1,589 82.4% \n100.0% \nN/A N/A 43.2% 90.1% 74.6% 17.6% \n \nAdult Essential Health Treatment Services \nPercentage of eligible enrolled patients served by the Cancer State Aid (CSA) program The number of public health districts (out of 18 total districts) with hospitals that have participation agreements with the Cancer State Aid Program to foster program outreach and access The number of public health districts (out of 18 total districts) with hospital-based and free-standing radiation centers providing access to radiation treatment services Total number of eligible enrolled patients receiving services from CSA \nTotal number of patients receiving hypertension management services \nPercentage of patients whose blood pressure has lowered after receiving hypertension management services \nDepartmental Administration (DPH) \nNumber of payments processed \nPercentage of payments processed electronically \nAverage number of days to process payments \nNumber of audit findings \n \n90.00% 13 17 \n227 816 62.87% \n48,542 83.00% \n30 N/A \n \n86.78% 13 17 \n212 767 71.86% \n57,352 65.00% \n45 N/A \n \n86.84% 13 17 \n162 1,152 75.96% \n38,137 73.00% \n34 N/A \n \n83.40% 13 17 \n206 1,025 66.14% \n32,245 75.00% \n36 N/A \n \n76 \n \n Program Performance Measures: \nAgency turnover rate \nAverage number of business days to execute a contract \nAverage number of days to complete onboarding of new hire \n \nFY 2016 Actual \n17.73% \n38 \n5 \n \nFY 2017 Actual \n16.58% \n37 \n5 \n \nFY 2018 Actual \n15.00% \n62 \n4 \n \nFY 2019 Actual \n17.00% \n90 \n4 \n \nEmergency Preparedness/Trauma System Improvement \nNumber of families assisted through safety equipment provided (per federal fiscal year) Strategic National Stockpile readiness score (1 = Pass; 0 = Did not pass) \nNumber of designated trauma centers \nAverage time to process Emergency Medical Services (EMS) medic license applications (in days) Average time to process EMS service license applications (in days) \nNumber of designated Level I-III trauma centers \nStrategic National Stockpile proficiency score. For FY2015 CDC is modifying the tool they use to grade the states, Georgia piloted the tool with them this year and simply received a passing score as opposed to a numeric score. 100% is representative of the passing score. \nEpidemiology \nPercentage of foodborne disease cases captured by laboratory surveillance \nPercentage of reportable disease investigations for which public health control measures were initiated within the appropriate timeframe Number of cases of reportable diseases submitted (per calendar year) \nNumber of outbreaks \nNumber of requests delivered by the Online Analytical Statistical Information System (OASIS) (per calendar year) \nImmunization \nPercentage of children who are up to date on recommended immunizations by their second birthday Number of public and private provider organizations that actively utilize Georgia Registry of Immunization Transactions and Services Number of vaccine-preventable outbreaks in the state of Georgia \nPercentage of adolescents who are up-to-date on immunizations required for entry into the 7th grade Number of doses administered per public, private, and unknown funds \nNumber of doses administered to adults ages 19 years and older \n \n29 1 \n30 2 \n10 22 100% \n96.40% 100.00% \nN/A 120 186,127 \n82.10% 11,641 \n10 95.00% 6,802,220 2,263,734 \n \n20 1 \n29 2 \n10 22 100% \n96.80% 100.00% \n16,495 166 \n240,862 \n84.00% 13,450 \n12 94.00% 7,010,840 2,495,518 \n \n16 1 \n31 1 \n10 23 100% \n97.00% 100.00% \n20,087 180 N/A \n80.90% 13,474 \n18 94.00% 7,064,386 2,706,219 \n \n21 1 \n31 1 \n10 23 100% \n97.20% 100.00% \n22,317 197 \n253,850 \nN/A 14,055 \n20 N/A 7,691,775 3,244,943 \n \n77 \n \n Program Performance Measures: Infant and Child Essential Health Treatment Services \nNumber of children receiving services through the Babies Can't Wait program \nNumber of children receiving services from the Children's Medical Services program \nPercentage of very low birth weight infants (\u003c1500 grams) delivered at facilities for high-risk deliveries and neonates \nPercentage of third grade children who have received protective sealant on at least one permanent molar tooth \n \nFY 2016 Actual \n16,939 9,329 80.90% 37.40% \n \nFY 2017 Actual \n17,947 8,664 \n82.90% 33.00% \n \nFY 2018 Actual \n18,538 8,058 \n81.50% 33.00% \n \nFY 2019 Actual \n19,276 7,832 N/A \n33.00% \n \nInfant and Child Health Promotion \nNumber of newborn screenings performed \n \n150,153 \n \n151,027 \n \n149,941 \n \n146,363 \n \nAverage laboratory turnaround time for newborn screening (in days) \n \n2.4 \n \n2.3 \n \n2.3 \n \n2.3 \n \nAmount of laboratory revenue collected for newborn screenings and remitted to Treasury \nPercentage of newborn screenings referred to follow-up \n \n$7,054,409.00 5.08% \n \n8,881,400.39 \n \n8,817,855.00 \n \n9,046,440.00 \n \n5.36% \n \n6.44% \n \n6.50% \n \nPercentage of newborns who received a hearing screening \n \n97.50% \n \n98.20% \n \nN/A \n \n91.30% \n \nNumber of children who received assessment from Children's 1st program \n \n8,103 \n \n7,732 \n \n7,991 \n \n6,647 \n \nNumber of pregnant women, infants, and children served by the Women, Infants, \n \n250,890 \n \n227,790 \n \n217,695 \n \nN/A \n \nand Children (WIC) program (per federal fiscal year) \n \nPercentage of WIC program infants who were ever breastfed (per federal fiscal \n \n49.82% \n \n51.29% \n \n51.24% \n \nN/A \n \nyear) \n \nAverage food package cost per WIC participant (per federal fiscal year) \n \n$40.60 \n \n$38.20 \n \n$39.23 \n \nN/A \n \nPercentage of WIC program children with a healthy body mass index (per federal fiscal year) \nPercentage of WIC program children with a body mass index categorized as overweight or obese (per federal fiscal year) \n \n62.73% \n \n65.58% \n \n$62.06 \n \nN/A \n \n29.48% \n \n30.47% \n \n31.11% \n \nN/A \n \nInfectious Disease Control \nPercentage of early syphilis cases interviewed within 7 calendar days from date of assignment Percentage of refugees that receive initial domestic health screenings within 90 days of their arrival into the U.S. Percentage of eligible Tuberculosis (TB) patients completing TB treatment in 12 months Number of eligible TB clients completing treatment in 12 months \nNumber of qualified ADAP applicants on waiting list \nNumber of Tuberculosis cases \nNumber of STD cases \nNumber of Syphilis cases \n \n46.00% 86.00% 89.30% \n217 0 \n308 82,612 \n4,270 \n \n37.33% 91.00% 74.00% \n179 0 \n293 88,937 \n4,217 \n \n37.92% 86.00% 63.00% \n143 0 \n272 92,511 \n4,597 \n \n35.22% 86.00% \n9.10% 10 0 \n133 90,383 \n5,446 \n \n78 \n \n Program Performance Measures: \nNumber of HIV cases \nNumber of AIDS cases \n \nFY 2016 Actual \n2,775 \n1,269 \n \nFY 2017 Actual \n2,724 \n1,217 \n \nFY 2018 Actual \n2,789 \n1,450 \n \nFY 2019 Actual \n3,111 \n1,065 \n \nInspections and Environmental Hazard Control \nPercentage of primary food-born illness risk factor violations cited out of all violations cited Number of swimming pool closures \nPercentage of critical tourist accommodation risk factor violations cited out of all violations cited Number of constituent requests \nNumber of people trained by the Inspections and Environmental Hazard Control program Number of blood lead tests \nNumber of rabies specimen tests \nPercentage of on-site sewage systems that failed within the first five years of installation \nPublic Health Formula Grants to Counties \nTotal number of office visits in public health departments \nGeneral grant-in-aid spending per capita \nTotal number of unduplicated patients (Excluding Ryan White patients) \nTotal number of unduplicated, billable patients (Excluding Ryan White patients) \nTotal number of unduplicated, uncompensated care patients (Excluding Ryan White patients) Percentage of public health districts that are credentialed to bill insurance providers \nVital Records \nNumber of certificates issued \nAverage number of days to fill a certificate request \nAmount of revenue collected \nNumber of corrections, amendments, court orders, and adoptions processed \nPercentage of vital events entered within 15 days \nNumber of vital events registered \n \n24.00% 1,533 \n39.00% 120,018 \n10,041 4,078 1,868 1.24% \n1,294,464 N/A \n1,039,134 1,004,250 \n34,884 94% \n160,771 10 \n$2,694,900 22,495 79.2% \n262,442 \n \n24.82% 1,055 \n39.70% 109,339 \n21,150 3,117 1,783 0.99% \n \n23.89% 537 \n41.23% 149,522 1,918,679 \n2,962 1,986 1.30% \n \n25.20% 1,082 \n40.47% 180,503 \n19,864 3,286 1,956 1.40% \n \n1,287,089 N/A N/A N/A N/A 94% \n \nN/A N/A N/A N/A N/A 94% \n \n1,184,898 N/A N/A N/A N/A \n100% \n \n169,529 6 \n2,953,030 30,460 80.0% \n255,402 \n \n161,887 14 \n$2,430,167 29,598 83.9% \n255,050 \n \n167,561 8 \n$2,753,087 31,025 84.1% \n257,209 \n \n79 \n \n Program Performance Measures: \nDepartment of Public Health: Attached Agencies \nBrain and Spinal Injury Trust Fund \nNumber of complete applications received \nAverage number of days from application submission to award date \nPercentage of total annual budget dedicated to awards \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \n210 N/A 70.74% \n \n179 N/A 66.30% \n \n166 68 \n65.58% \n \n160 69 \n73.31% \n \nGeorgia Trauma Care Network Commission \n \nNumber of Emergency Medical Service Regions (out of 10 possible) participating \n \n5 \n \nin Trauma System Regionalization activities \n \nNumber of First Responders trained from funding provided by the Commission \n \n372 \n \n6 \n \n6 \n \n9 \n \n304 \n \n631 \n \n828 \n \n80 \n \n Program Performance Measures: \nDepartment of Public Safety \nAviation \nNumber of Missions Flown \nPercentage of Individuals found through general searches (Both criminal and search/rescue) Total Flight hours for Training \nTotal flight hours for Governor's Task Force \nTotal Flight hours for general searches (both criminal and search/rescue combined) Total flight hours for property search and surveillance \nTotal flight hours for aerial photography \nAverage response time of missions (in minutes) \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \n1,587 \n \n1,724 \n \n1,341 \n \nN/A \n \n56.80% \n \n56.10% \n \n55.84% \n \nN/A \n \n308.30 \n \n267.30 \n \n251.90 \n \nN/A \n \n1,073.80 \n \n913.70 \n \n916.40 \n \nN/A \n \n606.10 \n \n608.90 \n \n481.80 \n \nN/A \n \n166.5 \n \n86.9 \n \n85.8 \n \nN/A \n \n71.2 \n \n73.0 \n \n36.5 \n \nN/A \n \n37 \n \n45 \n \n31 \n \nN/A \n \nCapitol Police Services \nNumber of Security events \nNumber of incidents investigated by Capitol Police \nNumber of security location checks by non-sworn personnel \nNumber of suspicious package, persons, and vehicle reports investigated by sworn personnel Number of patrols by sworn personnel \nNumber of visitors processed through security checkpoints by contracted security \nDepartmental Administration (DPS) \nNumber of open record requests completed \nNumber of financial audit findings \nAgency turnover rate \nPercentage of financial transactions processed on behalf of attached agencies \nPercentage of human resources transactions processed on behalf of attached agencies Percentage of electronic payments by ACH \n \n77 2,741 36,209 \n772 95,678 93,885 \n \n271 3,006 40,872 \n857 99,916 88,447 \n \n362 4,126 17,683 \n694 61,929 80,901 \n \n242 N/A 41,214 676 83,160 N/A \n \n21,181 0 \n14.70% 18.80% 13.50% 58.90% \n \n28,230 N/A \n11.40% 16.40% \n9.50% 62.90% \n \n37,914 N/A \n14.14% 23.18% 15.27% 70.28% \n \n39,806 N/A \n13.06% 14.76% 13.09% 70.73% \n \n81 \n \n Program Performance Measures: Field Offices and Services \nNumber of vehicle stops performed Number of vehicle fatalities Percentage of accident reports completed within 5 days Number of accidents in Georgia worked Number of SWAT team call-outs Percentage of Computer Aided Dispatch (CAD) calls validated Number of fleet operations vehicles serviced Total Department training hours Number of Criminal Interdiction Unit (CIU) agency assists Number of Nighthawks DUI stops Number of marijuana plants located on task force missions Percentage of crashes worked in Georgia by Troopers \nMotor Carrier Compliance \nNumber of commercial vehicle inspections Total inspection violations written Percentage of school buses found during inspections to have serious defects Number of vehicles weighed Number of overweight citations written Number of HOV/HOT Lane violations written Percentage of time weigh stations are open \n \nFY 2016 Actual \n531,587 1,627 \n90.00% 76,946 \n57 93.88% \n2,794 207,103 \n609 2,789 5,660 17.50% \n \nFY 2017 Actual \n869,766 890 \n90.97% 73,649 \n57 94.83% \n3,656 120,713 \n442 2,216 10,177 18.36% \n \nFY 2018 Actual \n552,432 829 \n91.00% 72,197 \n70 95.06% \n2,823 154,881 \n377 4,894 8,909 16.57% \n \nFY 2019 Actual \nN/A 836 92.00% 69,817 \n78 N/A N/A 110,722 541 2,408 7,000 N/A \n \n83,357 164,949 17.00% 10,514,333 \n33,182 654 \n38.00% \n \n91,051 187,244 16.00% 8,264,218 \n32,455 1,150 \n36.00% \n \n94,840 227,520 \n8.57% 10,082,018 \n31,527 1,428 \n34.81% \n \n91,969 244,637 12.40% 14,155,393 \n28,722 1,478 \n35.23% \n \n82 \n \n Program Performance Measures: \nDepartment of Public Safety: Attached Agencies \nGeorgia Firefighter Standards and Training Council \nNumber of compliant fire departments \nNumber of fire department agency inspections \nNumber of fire department individual station inspections \nNumber of active firefighter positions \nNumber of individual state certifications issued \nNumber of individual national certifications issued \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \n604 26 55 \n30,559 1,122 9,189 \n \n586 76 \n300 34,765 \n978 9,897 \n \n570 318 1,006 15,403 1,658 19,010 \n \n552 476 1,718 15,308 1,684 11,148 \n \nOffice of Highway Safety \nFatality rate per 100 million miles driven \n \n1.28 \n \nN/A \n \nN/A \n \nN/A \n \nPercentage of safety belt usage per federal fiscal year \n \n97.2% \n \nN/A \n \nN/A \n \nN/A \n \nPercentage of child safety seat usage per federal fiscal year \n \n99.3% \n \nN/A \n \nN/A \n \nN/A \n \nFatalities per 100 million miles driven (VMT) \n \n1.28 \n \nN/A \n \nN/A \n \nN/A \n \nNumber of drivers age 20 and under in fatal crashes \n \nNA \n \nN/A \n \nN/A \n \nN/A \n \nNumber of counties served by grants \n \n67 \n \n52 \n \n59 \n \n49 \n \nNumber of students successfully completing scholarship-funded driver education courses at TCSG, as well as, through other private and public driving education programs. Number of transportation safety groups participating in grant programs \nNumber of law enforcement entities receiving grants \n \n4,052 \n52 53 \n \n2,212 \n47 37 \n \n4,837 \n48 40 \n \n4,934 \n41 42 \n \nTotal amount of law enforcement grant awards disbursed \n \n$4,562,370.00 $5,519,808.30 $5,356,320.22 \n \n$6,303,477.51 \n \nGeorgia Peace Officer Standards and Training Council \nPercentage of cases resulting in sanctions \nPercentage of cases in which external review of POST actions led to a decision upholding the Council's sanction of an officers certification Number of cases per investigator \nAverage number of open records requests completed per month \nNumber of certifications awarded \nNumber of individuals awarded certifications that are supervisory, managerial, or executive certified \n \n86.00% 100% 197 556 9,274 319 \n \n83.00% 100% 144 558 9,632 362 \n \n84.99% 100% 126 600 9,489 374 \n \n94.00% 100% 108 580 9,545 389 \n \n83 \n \n Program Performance Measures: Georgia Public Safety Training Center \nAverage cost per law enforcement candidate \nAverage cost per fire fighter candidate \nNumber of basic training courses taught \nNumber of candidates attending police or fire specialized training \nNumber of candidates attending police or fire basic training \nPercentage of candidates graduating from police or fire basic training \nPercentage of all courses taught off-campus \nNumber of candidates attending Fire Academy basic training \nNumber of candidates attending Police Academy specialized training \nPercentage of candidates graduating Fire Academy Basic Training \nPercentage of candidates graduating from Fire Academy Advanced courses \nPercentage of candidates graduating from Police Academy Advanced Courses \nPercentage of customers stating that customer service rates are good to very good Percentage of public agency heads who state their employees' job performance improved as a result of training provided Percentage of student registrations fulfilled in a timely manner \n \nFY 2016 Actual \n$3,174.75 $5,149.04 \n50 21,097 \n1,406 79% \n27.2% 129 \n12,143 82.9% 97.4% 96.4% 92.44% 93.44% 83.07% \n \nFY 2017 Actual \n$3,131.49 $3,514.85 \n61 23,159 \n1,710 74% \n35.4% 236 \n13,240 73.7% 97.2% 95.8% \n93.92% 92.31% 85.74% \n \nFY 2018 Actual \n$3,495.87 $4,001.41 \n56 30,738 \n1,656 77% \n40.0% 203 \n17,994 75.4% 97.8% 96.2% 94.90% 93.15% 89.45% \n \nFY 2019 Actual \n$3,281.42 $3,439.25 \n56 35,032 \n1,776 77% \n40.8% 247 \n20,319 80.2% 97.9% 96.2% 95.90% 95.00% 92.35% \n \n84 \n \n Program Performance Measures: \nPublic Service Commission \nCommission Administration (PSC) \nTurnover Rate Number of Audit Findings \nFacility Protection \nNumber of Pipeline Safety Inspections Number of people trained on GUFPA Requirements Number of GUFPA investigations per Investigator \nUtilities Regulation \nNumber of Telecommunications, natural gas and power complaints resolved Average call wait times (in seconds) Percentage of calls abandoned Average number of days to process Number of orders issued Number of new dockets \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \n9.00% 0 \n \n8.75% 0 \n \n6.10% 0 \n \n9.40% 0 \n \n449 1,540 \n401 \n \n388 \n \n222 \n \n242 \n \n827 \n \n953 \n \n852 \n \n756 \n \n1,221 \n \n1,068 \n \n7,343 36 \n5.50% 180 \n1,155 1,042 \n \n7,261 33 \n7.50% 180 735 673 \n \n9,235 27 \n4.80% 180 859 718 \n \n9,224 42 \n4.00% 180 711 549 \n \n85 \n \n Program Performance Measures: \nBoard of Regents of the University System of Georgia \nAgricultural Experiment Station \nNumber of journal articles by College of Agricultural and Environmental Sciences research faculty \nNumber of journal articles per full-time equivalent on the College of Agricultural and Environmental Sciences research faculty \nValue of research funds received \n \nFY 2016 Actual \n589 6.0 $33,543,451 \n \nNumber of new patents, trademarks, and certificates developed for the agricultural industry \nEstimated value of savings achieved by avoiding crop loss due to plant disease \n \n27 $285,550,000 \n \nAverage grant dollars earned per researcher \n \n$340,352 \n \nRoyalties received from products and patents \n \n$5,217,478 \n \nPercentage of research proposals approved \n \n73% \n \nPercentage of research proposal funds awarded \n \n28% \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \n593 \n \n580 \n \n802 \n \n5.1 \n \n4.8 \n \n6.9 \n \n$31,885,024 \n \n$38,259,103 \n \n$63,216,575 \n \n37 \n \n36 \n \n28 \n \n$96,240,000 $276,510,000 $167,560,000 \n \n$269,688 \n \n$315,298 \n \n$539,990 \n \n$6,212,200 \n \n$6,620,432 \n \n$7,742,369 \n \n69% \n \n78% \n \n43% \n \n23% \n \n31% \n \n62% \n \nAthens and Tifton Veterinary Laboratories Contract \nPercentage of operating expenses covered by client revenue \nAverage cost per laboratory test run \nNumber of tests by the diagnostic laboratories for animal health diagnostic and surveillance testing Percentage of customers of the Diagnostic Labs that rate their services from excellent to good Number of accessions per year by the diagnostic laboratories for animal health diagnostic and surveillance testing Number of unique clients \nAverage number of days to turnaround sample test results \n \n43.01% $33.38 199,506 93.96% 71,081 \n1,518 N/A \n \n40.91% $36.23 184,878 96.26% 67,912 \n1,436 N/A \n \n47.39% $34.25 182,032 97.03% 67,416 \n1,454 N/A \n \n55.90% $34.59 191,163 97.10% 72,928 \n1,472 3.1 \n \nCooperative Extension Service \nNumber of face-to-face client contacts made by Cooperative Extension through educational programs and consultations Number of face-to-face client contacts per Cooperative Extension county faculty full-time equivalent Number of continuing education units provided to clientele \nNumber of client contacts per Cooperative Extension county faculty full-time equivalent Number of youth served by Georgia 4-H \nNumber of diagnostic services provided \n \n1,377,536 4,599 \n33,161 140,445 172,354 104,645 \n \n2,117,378 6,733 \n42,105 283,172 170,353 105,422 \n \n1,968,730 6,310 \n115,573 359,880 169,998 104,524 \n \n2,005,271 6,460 \n166,808 359,947 238,997 112,267 \n \n86 \n \n Program Performance Measures: \nNumber of education contact hours from in-school programming \n \nFY 2016 Actual \nN/A \n \nFY 2017 Actual \n743,040 \n \nFY 2018 Actual \n650,301 \n \nFY 2019 Actual \n1,254,642 \n \nEnterprise Innovation Institute \nNumber of enterprises and/or stakeholders served \nEconomic impact in dollars generated per state appropriated dollar \nNumber of jobs created or saved \nNumber of startups served during a fiscal year \nNumber of startups that graduate from an Institute incubator within three years and become scalable businesses Capital investment in current incubator companies \nNumber of technology jobs in current and graduate incubator companies \nNumber of startups graduating from EI2 incubator that remain in Georgia \n \n10,206 \n \n8,066 \n \n10,752 \n \n8,157 \n \n$298.41 \n \n$384.40 \n \n$305.83 \n \n$292.57 \n \n16,017 \n \n25,291 \n \n15,724 \n \n16,304 \n \n709 \n \n709 \n \n1,116 \n \n790 \n \n3 \n \n3 \n \n7 \n \n5 \n \n$394,770,050 $823,099,510 $468,612,601 $456,304,749 \n \n1,179 \n \n2,260 \n \n2,826 \n \n2,782 \n \n82 \n \n83 \n \n90 \n \n93 \n \nForestry Cooperative Extension \nNumber of service programs for outreach on forestry conservation \nNumber of public service publications \nNumber of service participants per full-time equivalent faculty \n \n510 222 3,742 \n \n525 80 \n3,125 \n \n602 198 2,470 \n \n523 186 2,383 \n \nForestry Research \nNumber of research proposals External funds earned per state appropriated dollar Number of research publications External sponsored research funds generated Percentage of research proposals that were awarded funding \n \n107 $2.88 \n267 $7,665,952 \n74.80% \n \n119 $3.91 \n249 $10,670,378 \n80.67% \n \n103 $3.48 \n249 $10,113,377 \n93.20% \n \n86 $3.12 \n199 $9,402,385 \n36.04% \n \nGeorgia Archives \nNumber of on-site researchers \nNumber of people served in-person \nCubic feet of records stored at the Archives Building \nCubic feet of records stored at the State Records Center \n \n4,760 8,620 83,671 183,510 \n \n4,328 9,693 83,820 183,250 \n \n4,429 8,109 84,280 183,000 \n \n4,043 8,182 84,504 175,972 \n \n87 \n \n Program Performance Measures: \nNumber of people served with inquiries made remotely (phone, e-mail, and mail) \nNumber of scanned images available to the public on the Internet (Archives Virtual Vault) Number of unique visitors to the Georgia Archives web site \nNumber of students, teachers, and the public trained/educated Georgia Archives workshops/lectures Number of sessions on the Georgia Archives web site \n \nFY 2016 Actual \n6,843 \n1,574,782 \n82,172 \n3,860 \n138,974 \n \nFY 2017 Actual \n7,828 \n1,644,825 \n83,532 \n5,363 \n142,410 \n \nFY 2018 Actual \n6,176 \n1,617,750 \n86,000 \n3,680 \n146,000 \n \nFY 2019 Actual \n7,014 \n1,623,635 \n97,934 \n4,139 \n152,007 \n \nGeorgia Cyber Innovation and Training Center \nNumber of events held at the Georgia Cyber Innovation and Training Center \nPercentage of Augusta University and Augusta Technical College students in postsecondary degree or certificate programs participating in courses located at the Cyber Center to complete academic requirements \nNumber of unique training modules created by the Cyber Workforce Academy \nPercentage of high school and postsecondary students who receive internships or job offers in the cybersecurity industry after participating in academic programs at the Cyber Center \nNumber of federal, state, and local government personnel that participated in continuing education at the Cyber Center \nPercentage of Cyber Center tenants with interns from Augusta University and Augusta Technical College \n \nN/A \n \nN/A \n \nN/A \n \n344 \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \n18 \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \n784 \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nGeorgia Research Alliance \n \nResearch \u0026 Development (R\u0026D) grants awarded to Georgia Research Alliance's \n \n$527,060,000 \n \nN/A $539,078,949 \n \nN/A \n \n(GRA) Academy of Eminent Scholars \n \nAverage amount in R\u0026D grants per Eminent Scholar researcher \n \n$8,366,032 \n \nN/A \n \n$8,293,633 \n \nN/A \n \nStart-up companies launched via the GRA Ventures Program (Ventures Program focuses on commercializing technologies and discoveries emerging from Georgia's research universities) presently operating in Georgia \n \n144 \n \n156 \n \n160 \n \nN/A \n \nAverage annual revenue per company launched through support from the GRA \n \n$1,150,000 \n \n$1,266,973 \n \n$970,000 \n \nN/A \n \nVenture program \n \nNumber of Georgia-based jobs presently supported through non-state R\u0026D grants competitively awarded to GRA Eminent Scholars and companies launched via the GRA Ventures Program \n \n2,494 \n \n2,790 \n \n2,861 \n \nN/A \n \nPrivate capital funding received by venture development companies participating \n \n$35,764,500 \n \n$45,136,500 \n \n$68,962,727 \n \nN/A \n \nin the GRA Ventures Program \n \nPrivate contributions made to the GRA Venture Fund LLC \n \n$1,040,590 \n \n$1,320,050 \n \n$2,630,267 \n \nN/A \n \nPercentage of companies launched through support from the GRA Venture program which are still in operation in Georgia after four years \nDollars of external funds generated per state dollar \n \n69% \n \n84% \n \n85% \n \nN/A \n \n$97.85 \n \nN/A \n \n$158.35 \n \nN/A \n \nGeorgia Tech Research Institute \nExternal sponsored research funds generated \nDollars of external research funds generated per state appropriated dollar \n \n$367,480,410 $377,046,684 $497,029,120 $643,433,029 \n \n$64.53 \n \n$64.89 \n \n$81.86 \n \n$105.57 \n \n88 \n \n Program Performance Measures: \nEstimated total economic impact of Georgia Tech Research Institute's sponsored funded research and activities Number of new sponsored projects \nNumber of patents acquired each year \nEconomic impact of state funded projects on Georgia \nNumber of K-12 students participating in STEM Direct to Discovery (D2D) programming Number of K-12 educators who participate in STEM professional development events Percentage of subcontracts with small businesses, including women-owned, veteran-owned, disabled veteran-owned, minority-owned, and historically black colleges and universities (HBCUs), on sponsored research contracts \nMarine Institute \nTotal income from all facility fees and Indirect Cost Recovery \nNumber of peer reviewed publications, theses, and dissertations stemming from Marine Institute-based research Number of students receiving instructional time at Marine Institute \nNumber of people who visit Marine Institute as part of a guided tour \nPercentage of Marine Institute facilities currently in \"good\" or \"excellent\" condition Number of beds occupied by instructional and research participants \nAnnualized dollars leveraged for the University of Georgia through grants requiring use of Marine Institute facilities \n \nFY 2016 Actual \n$867,253,768 \n \nFY 2017 Actual \n$821,961,771 \n \nFY 2018 Actual \n$1,083,523,482 \n \nFY 2019 Actual \n$1,402,684,003 \n \n764 \n \n803 \n \n925 \n \n856 \n \n4 \n \n0 \n \n2 \n \n3 \n \n$12,413,879 \n \n$12,667,934 \n \n$13,237,045 \n \n$13,287,004 \n \n5,600 \n \nN/A \n \nN/A \n \n12,775 \n \n335 \n \n565 \n \n543 \n \n890 \n \nN/A \n \nN/A \n \nN/A \n \n37.9% \n \n$215,069 36 \n524 144 63% 4,464 $2,263,296 \n \n$169,310 36 \n511 353 70% 3,512 $1,852,408 \n \n$175,884 34 \n582 315 85% 3,774 $1,755,943 \n \n$220,981 35 \n576 312 88% 4,193 $1,627,402 \n \nMarine Resources Extension Center \nNumber of consultations with Marine Extension coastal marine constituents \nNumber of individuals trained by Marine Extension in a Hazard Analysis Critical Control Point (HACCP) course for the safe processing and handling of seafood Total dollars generated from new commercial aquaculture operations including hard clams and oysters Number of local governments assisted \nNumber of K-12 students reached through educational programming \n \n34,236 72 \n$1,728,483 22 \n4,494 \n \n59,313 52 \n$3,518,409 36 \n5,564 \n \n48,730 55 \n$4,913,035 24 \n5,463 \n \n38,644 64 \nN/A 25 \n5,639 \n \nMedical College of Georgia Hospital and Clinics \nPercentage of residency trainees at a Chief residency level \nResidency program graduation rate \n \n28.1% 92.0% \n \n27.0% 92.9% \n \n25.4% 91.7% \n \n25.8% 92.1% \n \n89 \n \n Program Performance Measures: Public Libraries \nNumber of circulations in Georgia public libraries \nPercentage of Georgians with a library card \nTotal number of individual user sessions to access the Internet at Georgia Public Libraries Number of interlibrary PINES loans \nLocal library staff attending continuing education provided by GPLS \nPercentage of those eligible for Library for the Blind and Physically Handicapped services utilizing GLASS Number of talking book circulations \nNumber of professional assistance communications with local library system staff Children's program attendance \nPercentage of total circulations that are e-books \nPercentage of active cardholders with at least one incidence of loan activity \n \nFY 2016 Actual \n36,085,039 38.04% \n15,153,024 628,221 8,119 9.10% 427,518 100,604 \n1,694,112 3.43% \n18.00% \n \nFY 2017 Actual \n33,006,395 40.62% \n16,292,437 661,146 6,766 9.42% 454,631 102,283 \n2,119,005 3.96% \n18.00% \n \nFY 2018 Actual \n35,187,554 40.20% \n16,362,472 689,930 9,397 9.65% 436,548 165,088 \n1,983,055 4.76% \n18.50% \n \nFY 2019 Actual \n36,017,619 40.79% \n15,788,824 759,323 3,809 9.90% 444,021 155,745 \n1,837,524 6.47% \n19.58% \n \nPublic Service/Special Funding Initiatives \nReturn on investment in terms of external grant and other funding generated per state appropriated dollar related to the Augusta University Cardiology Center Special Funding Initiative Percentage of participants in the Georgia Cancer Center's treatments and clinical trials who are part of minority or underserved populations Percentage of Adrenal Center patients who enroll in studies \nNumber of residents and medical students participating in clinical rotations at the Adrenal Center \nRegents Central Office \nEmployee turnover rate \nAverage number of days to process a payment \nNumber of audit findings for the Regents Central Office \nPercentage of payments made electronically \nTotal payments processed \nNumber of online database searches on GALILEO \nPercentage of respondents surveyed annually who agree/strongly agree that GALILEO is a valuable service Average percentage cost increase in employee health benefits over prior year \n \n$1.50 28% N/A N/A \n12.00% 41 0 \n58% 5,086 22,023,558 94.00% -3.28% \n \n$1.70 38% N/A N/A \n9.49% 41 1 \n71% 5,478 26,384,400 94.00% 2.99% \n \n$1.90 53% N/A N/A \n9.00% 39 0 \n80% 7,185 26,454,847 94.50% 3.35% \n \n$1.30 41% 31% 31 \n9.06% 40 \nN/A 81% 7,667 24,803,395 91.30% 7.45% \n \n90 \n \n Program Performance Measures: \nNumber of engagements (assurance, consulting, and investigation) completed by USG Internal Audits Communicate Key Board Actions/USG News (number of news releases) \nNumber of media inquiries \nNumber of page views on USG webpages (public inquiries) \nNumber of social media posts \nNumber of open records requests \nPercentage of new and under-represented service provider participation for design and construction Percentage of rented space directly related to unmet campus needs \nNumber of degree programs approved \nNumber of degree programs terminated \nNumber of Georgia RCP Optometry students completing/graduating from the program \nSkidaway Institute of Oceanography \nNumber of peer reviewed articles published \nAverage sponsored dollars generated per state appropriated dollar \nAverage research dollars generated per faculty member \nPercentage of beds occupied by instructional program participants (32 beds available year-round) Number of consultations or external counseling presentations \nStudents receiving full days of researched based instruction \n \nFY 2016 Actual \n213 39 \n586 6,536,945 \nN/A 91 \n25% 28.23% \n39 39 13 \n \nFY 2017 Actual \n227 34 \n654 3,683,958 \n222 71 \n36% 28.67% \n44 108 \n12 \n \nFY 2018 Actual \n255 31 \n508 3,987,577 \n316 127 10% 30.11% \n49 50 11 \n \nFY 2019 Actual \n214 26 \n453 4,432,864 \n214 127 20% 27.92% \n33 36 \n9 \n \n48 $3.19 $378,120 19.70% \n445 4,056 \n \n44 $3.28 $397,647 20.95% \n273 4,649 \n \n33 $2.23 $272,207 17.19% \n227 4,790 \n \n28 $1.64 $263,124 20.00% \n159 3,878 \n \nTeaching \nNumber of students enrolled at University System of Georgia institutions \nTotal sponsored fund revenue (in millions) \nPercentage of first-year, full-time students graduating within three years for an associate's degree or transferring to a bachelor's degree program systemwide Percentage of first-year, full-time students graduating within six years (systemwide) for a bachelor's degree Percentage of first-year, full-time students retained systemwide \nIn-state tuition affordability ranking for the University System of Georgia's public four-year institutions among the 16 member states of the Southern Regional Education Board \n \n318,086 $1,758 36.6% 58.7% 81.6% 6 \n \n321,549 $1,831 41.3% 58.0% 81.6% 6 \n \n325,203 $1,904 43.7% 60.5% 81.5% 4 \n \n328,712 $2,051 44.2% 62.9% 80.3% N/A \n \n91 \n \n Program Performance Measures: Veterinary Medicine Experiment Station \nTotal extramural research funding \nExtramural research dollars generated per state appropriated dollar \nTotal scientific publications \nNumber of poultry birds impacted by the Poultry Diagnostic and Research Center visits (number of birds seen) Number of diagnostic lab services provided by Poultry Diagnostic and Research Center (total diagnostic lab accessions) \n \nFY 2016 Actual \n$24,060,584 $9.08 585 \n10,660,000 96,772 \n \nFY 2017 Actual \n$29,316,615 $10.54 484 \n17,560,000 105,402 \n \nFY 2018 Actual \n$34,823,378 $11.65 415 \n8,440,000 60,997 \n \nFY 2019 Actual \n$26,734,371 $7.41 497 \n2,500,000 74,346 \n \nVeterinary Medicine Teaching Hospital \nTotal number of veterinary cases \nAverage net income per case \nPercentage of clients surveyed who rate the services received as good or excellent Number of individuals enrolled in the veterinary technician program supported by state funds Average revenue per case \nPercentage of total cases visited by field services \nAverage turnaround time per case in days \nPercentage of residents who pass the board examination in their particular specialty Percentage of veterinary students who remain in Georgia for at least five years after graduating \n \n27,472 $23.88 \n99% 39 \n$620.90 7.0% N/A 86% N/A \n \n28,721 $19.05 \n99% 38 \n$652.31 6.1% N/A 100% N/A \n \n28,394 $23.55 \n99% 35 \n$682.41 5.1% N/A 100% N/A \n \n31,432 $32.82 \n99% 35 \n$672.64 5.4% 4.0 75% 80% \n \n92 \n \n Program Performance Measures: \nBoard of Regents of the University System of Georgia: Attached Agencies \nPayments to Georgia Military College Junior Military College \nJunior college fall enrollment \nJunior college state appropriated dollar per student \nJunior college graduation rate \nJunior college graduation/four year college transfer rate \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \n7,876 $126.25 \n27% 45% \n \n8,234 $599.55 \n28% 48% \n \n8,595 $413.30 \n29% 46% \n \n8,812 $443.97 \n28% 43% \n \nPayments to Georgia Military College Preparatory School \nPreparatory school fall enrollment \nPreparatory school state appropriated dollar per student \nPreparatory school graduation rate \nPercentage of students who obtained a score of (3) or higher on advanced placement exams \nPayments to Georgia Public Telecommunications Commission \nNumber of listeners using Georgia Public Broadcasting radio resources weekly \nNumber of unduplicated households viewing Georgia Public Broadcasting T.V. resources monthly Number of unduplicated visitors using Georgia Public Broadcasting new media resources Number of media assets downloaded/streamed by education users \nPercentage of total operating expenditures supported by state funding \nCost to raise a dollar \n \n577 $3,558.96 \n100% 80% \n \n576 $4,100.89 \n100% 76% \n \n569 $4,612.45 \n100% 88% \n \n670 $4,601.96 \n100% 96% \n \n327,200 1,703,935 3,215,309 6,322,186 \n43% $0.54 \n \n350,100 1,532,084 2,883,984 6,932,470 \n44% $0.51 \n \n379,100 1,382,693 3,271,839 7,718,347 \n44% $0.50 \n \n320,600 1,246,680 4,237,861 8,200,000 \n39% $0.52 \n \n93 \n \n Program Performance Measures: \nDepartment of Revenue \nForestland Protection Grants \nNumber of jurisdictions reimbursed under the Forestland Protection Act \nNumber of reimbursements \nAmount of reimbursements \nAverage time in days from application to award payment \nNumber of acres of forestland preserved under the Forestland Protection Act \nAverage amount of reimbursement claims \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \n134 \n \n125 \n \n136 \n \n149 \n \n256 \n \n240 \n \n501 \n \n291 \n \n$29,072,351.00 $29,072,351.00 $73,452,840.91 $44,396,180.52 \n \n379 \n \n385 \n \n341 \n \n299 \n \n4,578,341 \n \n4,867,328 \n \n5,219,266 \n \n5,369,122 \n \n$113,564.00 \n \n$230,733.00 \n \n$284,701.00 \n \n$297,960.00 \n \nIndustry Regulation \nNumber of alcohol inspections \nPercentage of alcohol inspections in compliance \nNumber of tobacco inspections \nPercentage of tobacco inspections in compliance \nAverage Alcohol/Tobacco/COAM inspections per sworn Alcohol and Tobacco Division Officer Dollar amount collected by Alcohol and Tobacco Division staff \nNumber of underage alcohol investigations \nPercentage of investigated vendors making illegal underage alcohol sales \nNumber of underage tobacco investigations \nPercentage of investigated vendors making illegal underage tobacco sales \n \n3,755 \n \n5,726 \n \n6,667 \n \n6,565 \n \n75.40% \n \n83.00% \n \n86.00% \n \n90.00% \n \n2,945 \n \n5,428 \n \n5,787 \n \n5,237 \n \n81.57% \n \n93.00% \n \n91.00% \n \n94.00% \n \n291 \n \n259 \n \n390 \n \n393 \n \n$1,589,000.00 $2,195,000.00 $2,035,622.00 $7,279,607.00 \n \n3,254 \n \n3,360 \n \n3,273 \n \n3,826 \n \n10.00% \n \n8.00% \n \n6.00% \n \n7.00% \n \n2,616 \n \n3,683 \n \n3,898 \n \n4,713 \n \n11.00% \n \n8.00% \n \n8.00% \n \n7.00% \n \nLocal Government Services \nNumber of resolved Unclaimed Property claims \nTotal amount of local tax distributions \n \n3,722 \n \n5,104 \n \n5,951 \n \n14,857 \n \n$4,478,411,996 $4,566,511,825 $5,033,004,714 $5,557,949,758 \n \nLocal Tax Officials Retirement and FICA \nAmount of Employee Retirement System benefits paid for local retirement \nNumber of officials and staff participating in Employee Retirement System \nAmount of FICA paid for local retirement \n \n$7,777,865.99 $8,930,711.99 $9,916,663.85 $7,784,854.67 \n \n950 \n \n857 \n \n796 \n \n732 \n \n$681,314.00 \n \n$681,314.00 \n \n$681,314.00 \n \n$681,314.00 \n \n94 \n \n Program Performance Measures: Motor Vehicle Registration and Titling \nAmount of revenue from motor vehicle registrations (in millions) \nNumber of motor vehicle titles processed (in millions) \nNumber of motor vehicle registrations processed \nNumber of motor vehicle registrations renewed online \nSalvage inspections completed statewide \nPercentage of each private contractor's inspection reports reviewed by state salvage inspectors Percentage of each private contractor's inspections that are visually inspected by state salvage inspectors Percentage of compliant contractor salvage vehicle inspections \n \nFY 2016 Actual \n$242.00 3 \n9,329,835 952,914 23,105 16.80% 5.00% 96.00% \n \nFY 2017 Actual \n$297.00 3 \n9,578,056 1,024,505 \n22,695 4.35% 1.21% 92.00% \n \nFY 2018 Actual \n$293.00 3 \n9,639,665 1,148,227 \n23,060 7.34% 6.26% 98.67% \n \nFY 2019 Actual \n$288.00 3 \n10,022,751 1,271,294 17,271 8.43% 8.93% 99.60% \n \nOffice of Special Investigations \nAmount of fraud prevented per fiscal year Total number of returns reviewed Number of returns reversed Cases worked Vin/Title Fraud Unit Arrest made Vin/Title Fraud Cases investigated by Tax Special Agents Cases prosecuted by Tax Special Agents Arrests made by Tax Special Agents \n \n$110,444,067 \n \n$171,425,186 $332,706,020 \n \n$146,672,787 \n \n4,300,000 \n \n4,605,272 \n \n4,770,866 \n \n4,871,086 \n \n28,379 \n \n14,249 \n \n195,963 \n \n8,032 \n \n243 \n \n275 \n \n247 \n \n401 \n \n22 \n \n20 \n \n47 \n \n28 \n \n274 \n \n276 \n \n197 \n \n128 \n \n47 \n \n68 \n \n15 \n \n18 \n \n88 \n \n67 \n \n241 \n \n298 \n \nTax Compliance \nNumber of telephone calls seeking assistance in the 11 Regional Offices Number of walk-in taxpayers seeking assistance in the 11 Regional Offices Average collections per out-of-state auditor Total revenue agent collections Average collections per in-state auditor Average collections per field revenue agent Average number of hours per audit by tax type - Sales and Use Tax Average number of hours per audit by tax type - Individual Income Tax \n \n183,248 \n \n148,526 \n \n143,676 \n \n152,457 \n \n22,750 \n \n20,354 \n \n21,203 \n \n22,455 \n \n$1,787,750.00 $2,472,029.00 $2,776,620.00 $3,697,304.70 \n \n$430,173,424.00 $571,165,133.00 $577,124,520.21 $644,513,035.88 \n \n$1,382,146.00 \n \n$888,281.00 $2,001,849.00 $1,605,139.20 \n \n$2,607,112.00 $3,461,606.00 $3,497,724.36 $5,370,941.97 \n \n28 \n \n48 \n \n57 \n \n55 \n \n2 \n \n1 \n \n1 \n \n1 \n \n95 \n \n Program Performance Measures: \nAverage number of hours per audit by tax type - Withholding Tax \n \nFY 2016 Actual \n4 \n \nFY 2017 Actual \n3 \n \nFY 2018 Actual \n2 \n \nFY 2019 Actual \n10 \n \nAverage number of hours per audit by tax type - Miscellaneous Taxes including IFTA, IRP, Tobacco, Alcohol, Unclaimed Property \nNumber of audits completed \n \n25 64,144 \n \n26 93,892 \n \n40 103,031 \n \n45 113,702 \n \nPercentage of audits found to be in compliance \n \n42.00% \n \n34.00% \n \n36.00% \n \n42.00% \n \nTotal in state auditor collections \n \n$65,400,778.00 $59,514,834.00 $134,123,876.00 $118,780,300.59 \n \nTotal out-of-state auditor collections \n \n$67,934,498.00 $88,993,034.00 $102,734,945.00 $151,589,492.60 \n \nTax Policy \nNumber of taxpayer conferences completed Number of Georgia Tax Tribunal cases resolved during automatic remand period (calendar year) Number of letter rulings issued \nTaxpayer Services \nPercentage of person surveyed who attended taxpayer education workshops who reported that the program was beneficial Number of in-bound calls \nNumber of calls answered \nPercentage of inbound calls answered \nPercentage of inbound calls abandoned \nAverage call wait times (in seconds) \nAverage number of calls answered per customer service representative \nNumber of taxpayer workshops provided \nTotal number of taxpayer workshop attendees Total returns processed \nTotal returns processed by type - Withholding \nTotal returns processed by type - Corporate \nTotal returns processed by type - Sales \nTotal returns processed by type - Individual \n \n161 1,171 \n55 \nN/A 1,118,878 \n800,521 71.50% 27.90% \n566 17,724 \n14 1,500 8,037,113 1,254,542 283,370 1,442,573 4,722,617 \n \n102 \n \n136 \n \n719 \n \n531 \n \n42 \n \n58 \n \nN/A 1,076,225 \n797,923 74.00% 25.68% \n360 14,189 \n21 209 8,116,274 1,563,067 288,429 1,349,188 4,543,121 \n \nN/A 966,307 614,977 64.00% 36.00% \n1,111 13,666 \n14 236 8,298,369 1,417,296 271,304 1,479,053 4,780,718 \n \n104 N/A \n21 \nN/A 876,341 618,283 70.55% 29.45% \n1,260 13,616 \n15 325 8,555,671 1,338,904 347,140 1,500,004 5,026,944 \n \n96 \n \n Program Performance Measures: \nPercentage of individual tax returns filed electronically Percentage of withholding tax returns filed electronically Percentage of corporate tax returns filed electronically Percentage of sales tax returns filed electronically Percentage of total tax returns filed electronically Average time to process a return (days) Average time to process an electronic filing - individual (days) Average time to process a paper return - individual (days) \n \nFY 2016 Actual \n86.04% 87.75% 76.41% 96.20% 87.74% \n10.76 2.98 \n18.53 \n \nFY 2017 Actual \n86.46% 90.44% 77.24% 97.05% 88.26% \n11.01 1.27 \n20.75 \n \nFY 2018 Actual \n87.68% 92.89% 84.40% 97.15% 89.92% \n34.77 2.76 \n66.78 \n \nFY 2019 Actual \n85.32% 98.44% 77.63% 99.85% 89.77% \n22.86 4.91 \n40.81 \n \n97 \n \n Program Performance Measures: \nSecretary of State \nCorporations \nNumber of total corporation filings processed Number of new corporations filings completed Number of Corporations call center calls recieved Number of Corporations call center calls answered Percentage of Corporations call center calls abandoned Average speed of Corporations call center calls answered in minutes \nElections \nNumber of elections Number of registered voters Number of training classes offered online through E-Learn system Number of E-Learn users trained Number of State Election Board Cases \nInvestigations \nNumber of completed investigations Number of regular inspections Fines collected Average number of days to complete an investigation \nOffice Administration (SOS) \nNumber of audit findings Agency Turnover Rate \nProfessional Licensing Boards \nNumber of licensed professionals regulated Number of license renewals processed Number of new applications processed \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \n847,241 118,174 252,006 210,881 \n16% 4.90 \n \n823,890 142,529 234,671 225,446 \n4% 4.50 \n \n951,005 145,428 230,225 218,789 \n5% 4.57 \n \n1,126,171 163,241 246,082 220,330 10% 4.45 \n \n517 6,397,189 \n42 1,156 \n134 \n \n328 6,920,907 \n47 1,716 \n50 \n \n484 6,718,591 \n45 1,881 \n113 \n \n304 6,724,215 \n28 1,313 \n109 \n \n819 \n \n1,065 \n \n1,274 \n \n1,476 \n \n11,745 \n \n9,107 \n \n10,969 \n \n12,960 \n \n$1,190,000.00 \n \n$890,725.00 $1,005,725.00 $1,104,900.00 \n \n79.97 \n \n121.51 \n \n161.00 \n \n183.00 \n \n4 24.4% \n \n1 10.8% \n \nN/A 17.9% \n \nN/A 27.3% \n \n1,136,756 187,635 53,425 \n \n1,040,090 193,865 54,592 \n \n1,186,840 195,477 51,319 \n \n1,229,161 201,328 62,749 \n \n98 \n \n Program Performance Measures: \nBoard meeting expense (per diem/mileage) Average number of days to process new applications Average number of days to process renewal applications Number of licenses renewed online Percentage of licenses renewed online Percentage of new applications approved Total number of license revocations Number of PLB call center calls recieved Number of PLB call center calls answered Percentage of PLB call center calls abandoned Average speed of PLB call center calls answered in minutes \nSecurities \nFines collected Number of securities offerings processed Number Charities filings Number of registered Broker-Dealers Number of registered Broker-Dealer Agents Number of registered Investment Adviser firms Number of registered Investment Adviser Representatives Number of securities investigations closed Number on investigations received in fiscal year Number of investigations in progress Number of completed examinations of registered Investment Advisor firms Average number of examinations conducted per auditor Number of Administrative Orders \n \nFY 2016 Actual \n$229,495.49 18 6.8 \n180,292 96% 77% 7 \n258,593 215,984 \n16% 4.40 \n \nFY 2017 Actual \n$238,252.60 17 3.8 \n185,896 96% 75% 36 \n315,786 303,773 \n4% 4.00 \n \nFY 2018 Actual \n$216,791.04 17 \n4.9 189,047 \n97% 77% \n77 328,559 311,817 \n5% 4.40 \n \nFY 2019 Actual \n214,013.06 17 2.3 \n196,178 97% 86% 9 \n342,341 304,315 11% 2.67 \n \n$29,022 3,668 3,431 2,017 \n184,497 2,576 \n12,483 33 74 \n111 18 \n18.0 12 \n \n$6,500 5,907 4,510 1,993 \n193,285 2,709 \n13,249 81 70 \n130 39 \n19.5 18 \n \n$24,600 6,206 4,695 1,948 \n197,780 2,837 \n13,272 63 86 \n130 30 \n15.0 13 \n \n$20,000 8,315 6,115 1,901 \n201,691 2,934 13,415 166 119 163 13 13.0 25 \n \n99 \n \n Program Performance Measures: \nSecretary of State: Attached Agencies \nReal Estate Commission \nAgency investigations resulting in imposing a disciplinary action on a license \nPercentage of Georgia passing rates on qualifying real estate salesperson examinations that surpass the national average \nPercentage of all completed applications processed within 5 business days of receipt \nAgency investigations completed in a fiscal year \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \n144 6% 98% 1,646 \n \n168 6% 98% 1,889 \n \n204 1% 97% 2,170 \n \n176 3% 97% 1,924 \n \n100 \n \n Program Performance Measures: \nGeorgia Student Finance Commission \nCommission Administration (GSFC) \nNumber of active registered GAfutures.org users \nNumber of lottery funded scholarships and grants disbursed \nNumber of state general funded scholarships and grants disbursed \nNumber of students and parents met with for postsecondary advising and financial counseling Percentage of students completing the Free Application for Federal Student Aid (FAFSA) in rural districts Percentage of institutions reviewed with monetary findings greater than $10,000 \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \n674,874 367,289 106,834 124,200 \nN/A 14.3% \n \n304,528 376,191 124,352 \n90,782 N/A \n26.5% \n \n691,166 364,478 138,841 117,400 \nN/A 33.3% \n \n921,724 377,551 155,356 110,799 \n45.8% 24.1% \n \nDual Enrollment \nNumber of awards disbursed Average dollar amount per award Number of semester credit hours Number of quarter credit hours Number of students served Percentage of Dual Enrollment participants who earned a certificate or associates degree prior to high school graduation \nEngineer Scholarship \nNumber of students obtaining forgivable loans Average dollar amount per award Percentage of students repaying loans through service Number of recipient graduates \n \n47,809 $1,020.00 \n294,166 20,485 27,510 N/A \n \n67,140 $1,022.00 \n401,703 39,399 35,945 N/A \n \n83,518 $1,034.00 \n485,688 69,067 43,654 6.1% \n \n100,312 $1,043.00 \n576,644 84,234 51,949 N/A \n \n290 $3,463.00 \n29.00% 35 \n \n311 $3,423.00 \n24.57% 35 \n \n311 $3,394.00 \n26.00% 65 \n \n315 $3,417.00 \n38.00% 44 \n \nGeorgia Military College Scholarship \nNumber of students awarded scholarships \nAverage dollar amount per student \nPercentage of students repaying loans through service \nPercentage of students with four or more awards \n \n76 $12,659 \n27% 63% \n \n84 $14,594 \n21% 62% \n \n85 $11,247 \n28% 67% \n \n80 $12,232 \n36% 64% \n \n101 \n \n Program Performance Measures: HERO Scholarship \nNumber of awards disbursed Average dollar amount per award Number of students receiving Helping Educate Reservists and their Offspring (HERO) scholarships \nHOPE GED \nNumber of students receiving the HOPE GED grant Percentage of issued HOPE GED vouchers redeemed \nNumber of GED diplomas issued by Technical College System of Georgia \nPercentage of HOPE GED recipients who earn a postsecondary credential from the Technical College System of Georgia \nHOPE Grant \nNumber of HOPE Grant awards disbursed \nAverage dollar amount per HOPE Grant award \nNumber of students receiving the HOPE Grant \nNumber of Zell Miller Grant awards disbursed \nAverage dollar amount per Zell Miller Grant award \nNumber of students receiving Zell Miller Grant \nNumber of HOPE Career Grant awards disbursed \nAverage dollar amount per HOPE Career Grant award \nNumber of students receiving HOPE Career Grant \n \nFY 2016 Actual \n586 $917 \n333 \n \nFY 2017 Actual \n474 $922 \n264 \n \nFY 2018 Actual \n393 $925 \n226 \n \nFY 2019 Actual \n254 $950 \n143 \n \n872 17.00% \n5,205 25.90% \n \n1,027 18.00% \n5,636 30.20% \n \n996 18.00% \n5,653 33.00% \n \n846 12.60% \n6,714 36.83% \n \n74,033 $569.00 \n48,509 25,040 $770.00 15,777 22,706 $432.00 14,812 \n \n66,788 $571.00 \n43,402 22,116 $770.00 13,942 23,589 $415.00 15,380 \n \n53,970 $590.00 \n35,455 18,962 $781.00 12,033 24,451 $415.00 16,299 \n \n44,730 $631.00 \n29,608 16,838 $808.00 10,526 32,489 $405.00 21,200 \n \nHOPE Scholarships - Private Schools \nNumber of HOPE Scholarship awards disbursed Average dollar amount per HOPE Scholarship award Number of private school students receiving the HOPE Scholarship Number of Zell Miller Scholarship awards disbursed Average dollar amount per Zell Miller Scholarship award Number of private school students receiving the Zell Miller Scholarship \n \n22,265 $1,655.00 \n10,653 4,056 \n$2,040.00 1,990 \n \n22,537 $1,657.00 \n10,852 4,387 \n$2,040.00 2,151 \n \n22,968 $1,704.00 \n11,055 4,905 \n$2,083.00 2,390 \n \n23,961 $1,752.00 \n11,366 5,776 \n$2,142.00 2,798 \n \n102 \n \n Program Performance Measures: \nPercentage of HOPE Scholarships  Private Schools recipients who permanently lose scholarship eligibility by failing to maintain the required grade point average Percentage of HOPE Scholarships  Private Schools recipients who lose scholarship eligibility by meeting the maximum number of years for eligibility prior to receiving a bachelor's degree \nHOPE Scholarships - Public Schools \nNumber of HOPE Scholarship awards disbursed \nAverage dollar amount per HOPE Scholarship award \nNumber of public school students receiving the HOPE Scholarship \nNumber of Zell Miller Scholarship awards disbursed \nAverage dollar amount per Zell Miller Scholarship award \nNumber of public school students receiving the Zell Miller Scholarship \nPercentage of HOPE Scholarships  Public Schools recipients who permanently lose scholarship eligibility by failing to maintain the required grade point average Percentage of HOPE Scholarships  Public Schools recipients who lose scholarship eligibility by meeting the maximum number of years for eligibility prior to receiving a bachelor's degree \nLow Interest Loans \nNumber of loan applications processed \nAverage dollar amount of loan \nNumber of students obtaining Low Interest Loans \nPercentage of students receiving loans who are also eligible to receive the Federal Pell Grant Percentage of eligible applicants who received a loan \nPercentage of recipients defaulting on loans \n \nFY 2016 Actual \nN/A \n \nFY 2017 Actual \nN/A \n \nFY 2018 Actual \nN/A \n \nFY 2019 Actual \n0.5% \n \nN/A \n \nN/A \n \nN/A \n \n1.6% \n \n178,913 $1,954.00 \n87,070 39,413 $3,718.00 17,971 \nN/A N/A \n \n183,242 $1,957.00 \n88,812 44,064 $3,723.00 20,102 \nN/A N/A \n \n187,586 $2,000.00 \n91,014 50,639 $3,764.00 23,097 \nN/A N/A \n \n194,477 $2,044.00 \n93,914 58,704 $3,707.00 26,679 \n0.5% 1.6% \n \n7,234 $4,618.00 \n5,300 76.60% 58.00% \nN/A \n \n8,943 $4,803.00 \n7,157 74.00% 80.20% \nN/A \n \n6,967 $5,050.00 \n5,675 73.90% 84.00% \nN/A \n \n7,097 $5,216.00 \n5,528 72.80% 80.27% \n21.7% \n \nNorth Georgia Military Scholarship Grants \nNumber of students awarded scholarship Average dollar amount per student Percentage of students repaying loans through service Percentage of students with six or more awards Percentage of borrowers in repayment status that defaulted \n \n165 $15,370.00 \n52.00% 26.00% \n3.00% \n \n179 $15,688.00 \n50.64% 30.70% \n6.00% \n \n186 $15,589.00 \n54.00% 32.00% \n9.00% \n \n189 $15,833.00 \n54.70% 47.00% 11.79% \n \n103 \n \n Program Performance Measures: North Georgia ROTC Grants \nNumber of awards disbursed \nAverage dollar amount per award \nNumber of students receiving the Reserve Officers' Training Corps grant \nNumber of students receiving Reserve Officers' Training Corps Grant for Future Officers \nPublic Safety Memorial Grant \nNumber of awards disbursed \nAverage dollar amount per award \nNumber of students receiving the Public Safety Memorial Grant \nPercentage of eligible applicants awarded \n \nFY 2016 Actual \n820 $1,027.00 \n314 163 \n \nFY 2017 Actual \n850 $1,055.00 \n298 190 \n \nFY 2018 Actual \n809 $1,271.00 \n289 188 \n \nFY 2019 Actual \n802 $1,272.00 \n271 192 \n \n78 $7,418.00 \n39 100.00% \n \n68 $7,620.00 \n36 100.00% \n \n63 $7,867.00 \n33 100.00% \n \n55 $7,700.00 \n31 100.00% \n \nREACH Georgia Scholarship \nNumber of REACH Scholarships funded with State Funds \nNumber of awards disbursed \nPercentage of REACH high school graduates receiving an award within two years of graduation Average number of awards per student \nNumber of secondary students enrolled in REACH Scholarship \nAverage high school GPA for graduating cohort \nAverage dollar amount per award \nAverage college GPA for REACH Scholars \nPercentage of REACH Scholars graduating from high school \n \n200 \n \n455 \n \n275 \n \n459 \n \nN/A \n \nN/A \n \n32 \n \n55 \n \nN/A \n \nN/A \n \n94.44% \n \n84.00% \n \nN/A \n \nN/A \n \n1.88 \n \n1.96 \n \n180 \n \n353 \n \n499 \n \n633 \n \nN/A \n \n3.5 \n \n3.3 \n \n3.2 \n \nN/A \n \nN/A \n \n$1,250.00 \n \n$1,215.00 \n \nN/A \n \nN/A \n \nN/A \n \n2.6 \n \nN/A \n \n100% \n \n97% \n \n100% \n \nService Cancelable Loans \nNumber of Georgia National Guard (GNG) students awarded scholarships Average dollar amount per GNG student Percentage of GNG recipients repaying through service Percentage of GNG recipients defaulting on loans Average GPA for students participating in GNG \n \nN/A \n \n29 \n \n256 \n \n264 \n \nN/A \n \n$3,624.00 \n \n$2,897.00 \n \n$2,776.00 \n \nN/A \n \nN/A \n \nN/A \n \n5.4% \n \nN/A \n \nN/A \n \nN/A \n \n1.2% \n \nN/A \n \nN/A \n \nN/A \n \n2.6 \n \n104 \n \n Program Performance Measures: \nPercentage of Georgia Veterinary Education Loan Repayment (GVELRP) applicants awarded \nTuition Equalization Grants \nNumber of awards disbursed \nAverage dollar amount per award \nNumber of students receiving the Tuition Equalization Grant \n \nFY 2016 Actual \nN/A \n \nFY 2017 Actual \nN/A \n \nFY 2018 Actual \nN/A \n \nFY 2019 Actual \n100% \n \n57,010 $384.00 \n29,008 \n \n55,820 $394.00 \n28,577 \n \n54,026 $415.00 \n27,652 \n \n53,878 $420.00 \n27,759 \n \n105 \n \n Program Performance Measures: \nGeorgia Student Finance Commission: Attached Agencies \nNonpublic Postsecondary Education Commission \nPercentage of authorized colleges and schools that meet prescribed academic and financial standards annually without remediation Average number of schools assigned to each full time Regulatory Specialist \nAverage number of working days to fill student transcript requests \nTotal number of student complaints received \nTotal number of schools authorized by NPEC \nTotal number of student transcript requests \nPercentage of schools authorized by NPEC that grant degrees \nTotal number of SARA authorized schools \nTotal number of adverse actions taken against institutions \nAverage payout for Tuition Guaranty Trust Fund claims \nNumber of in-state students taking courses under SARA \nNumber of out-of-state students taking courses under SARA \nPercentage of programs denied due to not meeting minimum standards on annual review \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \n83.00% 74 11 33 \n294 827 52.00% \n53 53 $999.00 57,885 4,380 N/A \n \n87.00% 58 6 38 \n290 689 45.00% \n63 55 $3,391.00 63,986 53,778 N/A \n \n65.00% 58 7 13 \n291 531 54.00% \n70 55 $2,667.00 65,365 50,639 N/A \n \n66.00% 59 7 24 \n291 714 49.00% \n74 46 $8,356.00 N/A N/A N/A \n \n106 \n \n Program Performance Measures: \nTeachers Retirement System \nLocal/Floor COLA \nNumber of individuals receiving floor and cost of living adjustments (COLAs) \nPercentage of on-time payments made to retirees \nAverage monthly state-funded payment amount per recipient \nSystem Administration (TRS) \nNumber of retirees and beneficiaries receiving benefits \nTotal benefits payments made (in millions) \nNew retiree on-time processing rate \nPercentage of accurate responses in processing member service requests \nNumber of findings in annual financial audit \nAgency turnover rate (excluding Division of Investments) \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \n28 100% $773 \n \n24 100% $812 \n \n19 100% $901 \n \n16 100% \n$885 \n \n117,918 $4,228.82 \n97.9% 97.0% \n0 8.0% \n \n122,629 $4,461.00 \n98.8% 99.0% \n0 5.0% \n \n127,223 $4,700.00 \n97.5% 99.0% \n0 5.0% \n \n131,802 $4,950.00 \n98.1% 99.0% \n0 5.0% \n \n107 \n \n Program Performance Measures: \nTechnical College System of Georgia \nAdult Education \nNumber of students served \nPercentage of Georgians without a high school credential that were served by TCSG Adult Education programs Number of enrollees in Adult Basic Education \nNumber of enrollees in Adult Secondary Education \nNumber of enrollees in Corrections Education (subset) \nNumber of enrollees in English Literacy and Civics \nNumber of students who completed one or more levels in Adult Basic Education \nNumber of students who completed one or more levels in Adult Secondary Education Number of students who completed one or more levels in Corrections Education (subset) Number of students who completed more than one level in English Literacy and Civics Hours of professional development courses taken by adult education faculty, administration, and staff members Hours of professional development per adult education faculty, administration, or staff member Number of GED test takers who took all 5 tests \nGED passage rate \nDuplicate GED transcripts and diplomas issued \nPercentage of GED earners who attended a TCSG adult education program and then entered postsecondary education or a training program within one year of receiving diploma \nDepartmental Administration (TCSG) \nReturn on investment as measured by the economic impact of: Increase in annual earnings of Tech Ed graduates; Increase in annual earnings of GED graduates; Federal and other funds generated by technical colleges; estimated earnings from jobs created and saved by Quick Start (in millions) Number of requests for new reports submitted to the data center \nState funds per square foot \n \nFY 2016 Actual \n42,940 3.90% 29,684 3,498 3,444 9,758 15,359 1,940 1,689 5,720 34,491 \n22 11,416 86.20% 27,387 20.00% \n$993.00 \n98 $23.91 \n \nFY 2017 Actual \n41,149 3.60% 27,502 3,127 3,781 10,520 14,651 1,781 2,093 6,492 33,515 \n25 13,382 75.70% 27,957 21.90% \n$889.00 \n102 $24.12 \n \nFY 2018 Actual \n41,041 3.60% 26,760 3,247 3,908 11,034 13,935 1,856 2,176 6,266 39,606 \n28 14,062 75.40% 27,115 18.20% \n$947.00 \n96 $24.37 \n \nFY 2019 Actual \n37,980 3.50% 25,163 2,237 3,285 10,580 13,077 1,443 1,866 6,087 32,559 \n24 13,828 73.20% 28,710 17.42% \n$1,158.00 \n82 $26.46 \n \nEconomic Development and Customized Services \nNumber of unique companies served through customized business and industry training at technical colleges \n \nN/A \n \nN/A \n \n2,556 \n \n2,400 \n \nTotal number of training hours provided through customized training contracts by \n \nN/A \n \nN/A \n \n1,757,826 \n \n2,825,250 \n \ntechnical colleges \n \nTotal number of continuing education hours provided by technical colleges \n \nN/A \n \nN/A \n \n884,379 \n \n532,865 \n \n108 \n \n Program Performance Measures: \nGovernor's Office of Workforce Development \nNumber of individuals served \nPercentage of participants during the second quarter after exit that are employed - Adult, Dislocated Worker and Youth Percentage of participants during the fourth quarter after exit that are employed Adult, Dislocated Worker and Youth Median earnings of participants during the second quarter after exit from the program - Adult and Dislocated Worker Percentage of those participants enrolled in an education or training program who attain a credential - Adult, Dislocated Worker and Youth Number of Worker Adjustment and Retraining Notification Act (WARN) received \nNumber of companies assisted through layoff aversion services \nNumber of companies assisted through the Rapid Response business downsizing assistance \n \nFY 2016 Actual \nN/A N/A N/A N/A N/A N/A N/A N/A \n \nFY 2017 Actual \nN/A N/A N/A N/A N/A N/A N/A N/A \n \nFY 2018 Actual \n20,644 81.50% 82.10% $6,314.00 73.30% \n69 5 \n59 \n \nFY 2019 Actual \n21,267 82.30% 81.20% $8,068.00 68.50% \n86 3 \n103 \n \nQuick Start \nNumber of Quick Start projects delivered \nNumber of jobs created in Georgia with the assistance of Quick Start \nNumber of individuals successfully trained by Quick Start \nNumber of completed training-related materials produced \nAverage number of jobs created per project \nAverage support cost per project \nNumber of meetings and presentations to prospect companies and representatives Number of informational marketing/communications materials developed and distributed \n \n106 2,901 45,716 2,538 \n63 $15,133.00 \n95 12,530 \n \n96 3,350 27,642 3,534 \n60 $29,750.00 \n69 33,125 \n \n79 4,790 32,212 3,164 \n138 $36,827.52 \n89 31,125 \n \n64 3,190 25,843 2,991 \n90 $37,084.00 \n62 28,500 \n \nTechnical Education \nTwo-year graduation rate of students who are enrolled in an award program with 12 hours and at least one vocational course in their enrollment history Technical education retention rate \nTotal enrollment in credit programs \nPercentage of total credit hours in occupational programs \nNumber of students that graduated in HOPE Career Grant programs \nPercentage of total credit hours that are associated with dual enrollment programs \n \n70.30% 66.40% 133,455 68.13% 14,819 \n8.50% \n \n74.00% 68.00% 134,631 65.70% 17,777 11.10% \n \n74.90% 68.10% 137,208 64.50% 25,307 13.50% \n \n75.40% 70.80% 140,840 63.40% 31,934 16.20% \n \n109 \n \n Program Performance Measures: \nState funds per credit hour \nPercentage of student enrollment over the age of 25 \nPercentage of dual enrollment students with over 15 credit hours who obtain a credential \n \nFY 2016 Actual \n$155.34 \n39.87% \n17.20% \n \nFY 2017 Actual \n$160.79 \n37.60% \n28.90% \n \nFY 2018 Actual \n$170.22 \n35.69% \n30.20% \n \nFY 2019 Actual \n$179.58 \n34.24% \n32.50% \n \n110 \n \n Program Performance Measures: \nDepartment of Transportation \nCapital Construction Projects \nPercentage of construction funds authorized on schedule per the approved State Transportation Improvement Program as initially approved(Target: 80%) Note:The result does not include contract extensions or modifications. \nPercentage of projects completed on budget (Target: 90%) \nMetro Atlanta highway morning peak hour speeds (6 a.m. to 10 a.m.) on selected Key Performance Indicator corridors (Target: 40 mph) \nPercentage of projects constructed on schedule (Target: 80%) Note: The result includes only projects constructed on original contract time and excludes revised time. \nCapital Maintenance Projects \nPercentage of interstate miles meeting GDOT maintenance standards (90% goal) \nPercentage of state-owned non-interstate road miles meeting GDOT maintenance standards (90% goal) \nPercentage of state-owned bridges meeting GDOT maintenance standards (85% goal) \nNumber of centerline miles of asphalt and concrete resurfacing completed on state routes annually (based on 1,800 centerline miles) \n \nFY 2016 Actual \n59.00% 84.85% \n36.51 57.53% \n80.06% 73.40% 88.00% \n941.00 \n \nFY 2017 Actual \n79.00% 90.85% \n36.99 65.11% \n73.70% 71.42% 87.00% 1,290.00 \n \nFY 2018 Actual \n75.00% 91.20% \n35.35 61.05% \n82.00% 81.30% 87.00% 811.75 \n \nFY 2019 Actual \n69.00% 93.00% \n53.00 57.00% \n97.00% 98.00% 91.00% 755.00 \n \nConstruction Administration \nPercentage of Right of Way (ROW) authorized on schedule per the approved State Transportation Improvement Plan (STIP) as initially approved \nPercentage of construction funds authorized on schedule per the approved STIP as initially approved. Note: The result does not include contract extensions or modifications. \nRatio of the Engineer's Estimate (official estimate) to the award amount \n \n45.00% 59.00% 100.41% \n \n56.00% 79.00% 106.17% \n \n53.00% 75.00% 105.72% \n \n58.00% 69.00% 100.60% \n \nData Collection, Compliance, and Reporting \nPercentage of miles in the public road system inventoried (includes all roads) \nPercentage of reports filed on time that assist in establishing Georgia's federal funding level (Target: 100%) Number of county maps produced annually (Target: 40) \n \n26.39% 100.00% \n45 \n \n30.38% 100.00% \n45 \n \n21.83% 100.00% \n47 \n \n21.00% 100.00% \n50 \n \nDepartmental Administration (DOT) \nNumber of internal audit findings \nNumber of state audit findings. Note: Findings are totaled by Calendar Year. \nPercentage of those DBE applications that actually received certification, as compared to the total number of DBE certifications applied for. \nIntermodal \nPercentage of airports meeting state licensing requirements (Target: 95%) \nPercentage of airports with instrument approaches (Target: 95%) \n \n59 10 93.44% \n \n78 3 \n89.00% \n \n79 7 \n90.00% \n \n52 7 \n73.00% \n \n88.00% 88.00% \n \n89.00% 89.00% \n \n89.00% 88.00% \n \n86.00% 89.00% \n \n111 \n \n Program Performance Measures: \nPercentage of airports with runway lengths meeting system plan development goals (Target: 95%) \nNumber of transit contracts provided to sub recipients \n \nFY 2016 Actual \n87.00% \n134 \n \nFY 2017 Actual \n87.00% \n163 \n \nFY 2018 Actual \n87.00% \n115 \n \nFY 2019 Actual \n86.00% \n125 \n \nPercentage of counties covered by transit contracts \n \n77.00% \n \n79.00% \n \n77.00% \n \n77.00% \n \nNumber of days occurring between the receipt of Federal Transit Authority funds and the execution of Local Transit contracts \nNumber of track miles rehabilitated \n \n45 \n \n90 \n \n90 \n \n30 \n \n6.28 \n \n15.22 \n \n13.4 \n \n6.95 \n \nPercentage of state appropriated funds used to leverage federal matching dollars for airport maintenance and improvement projects \nValue of state funded grant awards for airport maintenance and improvement projects \n \n29.93% \n \n23.36% \n \n18.40% \n \n41.00% \n \n$13,041,000.00 $13,227,839.00 $14,071,419.00 $11,172,927.00 \n \nLocal Maintenance and Improvement Grants \nNumber of projects funded \nPercentage of authorized funds expended \nPercent of available TE funds authorized in the year with a target of 90%. \nNumber of LAP certifications each year \n \n563 98.60% 99.89% \n27 \n \n555 98.10% 100.00% \n16 \n \n556 97.90% 100.00% \n6 \n \n560 98.00% 100.00% \n25 \n \nLocal Road Assistance Administration \nPercentage of off-system projects in the Statewide Transportation Improvement Program authorized to construction in the year programmed \n \n86.00% \n \n86.40% \n \n86.49% \n \n85.00% \n \nPercentage of local let road and bridge construction projects completed on schedule \n \n80.77% \n \n80.49% \n \n75.00% \n \n72.00% \n \nAmount of funds allocated for the Local Maintenance and Improvement Grants $160,591,530.00 $165,562,234.00 $179,885,000.00 $172,050,000.00 (LMIG) program \n \nPlanning \nNumber of fatalities (per calendar year) (Target: 41 per year reduction) Note: applies to Calendar Year 2018 \nCongestion costs (per auto commuter per calendar year) (Source: 2018 Urban Mobility Report (UMR), CY 2017) \nMetro Atlanta highway evening peak hour speeds (3 p.m. to 7 p.m.) on selected Key Performance Indicator corridors (Target: 40 mph) \nNumber of participants enrolled in Georgia Commute Options (Note: This is reported by Calendar Year. The figure for 2016 is only a partial figure). \nfrom the database. The number of phases (PE, ROW, CONST) programMed in the STIP/TIP within the Freight Network \nThe number of PE phases programmed in the STIP/TIP within the Freight Network \nThe number of ROW phases programmed in the STIP/TIP within the Freight Network \nThe number of CST phases programmed in the STIP/TIP within the Freight Network \n \n1,561 $1,494.00 \n34 66,408 \n \n1,549 $1,508.00 \n33 67,109 \n \n212 \n \n212 \n \n40 \n \n40 \n \n49 \n \n49 \n \n123 \n \n123 \n \n1,515 N/A 32 \n77,879 \n32 13 \n8 11 \n \nN/A N/A \n49 28,253 \n88 49 \n9 30 \n \n112 \n \n Program Performance Measures: \nRoutine Maintenance \nPercentage of interstates meeting maintenance standards (Target: 90%) \nPercentage of state-owned non-interstate roads meeting maintenance standards (Target: 90%) Number of bridge inspections each year \nPercentage of state-owned bridges meeting GDOT maintenance standards (85% goal) Miles of pavement inspected each year \n \nFY 2016 Actual \n80.00% 73.00% \n8,984 89.00% \n17,891 \n \nFY 2017 Actual \n73.70% 71.42% \n8,800 87.00% 17,891 \n \nFY 2018 Actual \n82.00% 81.30% \n8,888 87.00% 18,889 \n \nFY 2019 Actual \n97.00% 98.00% \n8,414 91.00% 17,913 \n \nTraffic Management and Control \nNumber of fatalities (per calendar year) \nNumber of Highway Emergency Response Operator (HERO) motor assists and Coordinated Highway Assistance and Maintenance Program (CHAMP) assists Note: FY 2019 number includes both HERO and CHAMP assists while all the prior years include HERO assists only. Average Highway Emergency Response Operator (HERO) response time (in minutes) Travel time index-morning commute in general purpose lanes \nTime travel index-evening commute in general purpose lanes \nMorning Average Travel Time Index (Managed Lanes) \nEvening Average Travel Time Index (Managed Lanes) \n \n1,561 102,977 \n \n1,549 102,156 \n \n1,528 111,600 \n \nN/A 143,590 \n \n11.00 1.40 1.50 1.04 1.06 \n \n12.00 1.37 1.49 1.03 1.04 \n \n12.00 1.40 1.52 1.14 1.07 \n \n10.25 1.30 1.40 0.79 0.79 \n \n113 \n \n Program Performance Measures: \nDepartment of Transportation: Attached Agencies \nPayments to State Road and Tollway Authority \nPercentage of Guaranteed Revenue Bonds, Reimbursement Revenue Bonds, or Grant Anticipation Revenue Bonds payment schedules reviewed prior to the 1st monthly payment (Target: 100%) \nNumber of Guaranteed Revenue Bonds, Reimbursement Revenue Bonds, or Grant Anticipation Revenue Bonds Bond payments made to State Road and Tollway Authority \nPercentage of Guaranteed Revenue Bonds, Reimbursement Revenue Bonds, or Grant Anticipation Revenue Bonds payments made in accordance with the agreed upon payment schedule (Target: 100%) \nPercentage of funds allocated to the Georgia Transportation Infrastructure Bank program for qualified applications of Tier 1 and Tier 2 counties \n \nFY 2016 Actual \n100.00% \n2 100.00% \n44.00% \n \nFY 2017 Actual \n100.00% \n2 100.00% \n17.80% \n \nFY 2018 Actual \n100.00% \n2 100.00% \n23.50% \n \nFY 2019 Actual \n100.00% \n2 100.00% \n0.00% \n \n114 \n \n Program Performance Measures: \nDepartment of Veterans Service \nDepartmental Administration (DVS) \nNumber of payments processed \nPercentage of payments processed electronically \nAverage number of days to process payments \nNumber of audit findings \nAgency turnover rate \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \n2,080 68.00% \n0 0 15.50% \n \n2,088 67.00% \n0 0 15.50% \n \n2,120 67.00% \n0 0 19.00% \n \n2,222 68.00% \n1 0 21.00% \n \nGeorgia Veterans Memorial Cemetery \nTotal interments at State Veterans Cemeteries Total interments per year State maintenance cost per interment State cost per interment Percentage of graves marked timely (Veterans Affairs standard: 95% in 60 days or less \nGeorgia War Veterans Nursing Homes \nAverage daily census - Augusta Percentage of funded beds filled - Augusta Percentage of Patients Receiving Aid \u0026 Attendance - Augusta Cost per veteran patient day - Augusta Number of Deficiencies during state Licensure Inspection - Augusta Number of VA criteria met (out 0f 66) - Augusta Number of patients that rated the home good or excellent on a scale of 1 to 5 Augusta Average daily census - Milledgeville Percentage of funded beds filled - Milledgeville Percentage of Patients Receiving Aid \u0026 Attendance - Milledgeville Cost per veteran patient day - Milledgeville Number of Deficiencies during state Licensure Inspection - Milledgeville \n \n3,545 410 \n$177 $1,552 99.50% \n \n4,223 462 \n$160 $1,451 94.90% \n \n4,665 442 \n$150 $1,585 100.90% \n \n4,665 578 \n$215 $1,211 100.96% \n \n159 86.00% 20.00% $205.00 \n0 66 \n5 246 101.00% 33.00% $208.00 \n0 \n \n148 80.00% 18.00% $218.11 \n0 66 \n5 251 101.00% 41.20% $213.40 \n0 \n \n149 81.00% 23.00% $223.00 \n0 66 \n5 241 96.27% 36.91% $214.46 \n0 \n \n146 80.00% 17.00% $225.00 \n0 66 \n5 232 98.72% 48.00% $219.73 \n0 \n \n115 \n \n Program Performance Measures: \nNumber of VA criteria met (out of 66) - Milledgeville \nNumber of patients that rated the home good or excellent on a scale of 1 to 5 Milledgeville \nVeterans Benefits \nNumber of veterans in Georgia (per calendar year) \nTotal veterans compensation and pension dollars into Georgia (in millions per calendar year) Veterans compensation and pension dollars per Georgia veteran (per calendar year) Number of schools and training establishments approved through the State Approving Agency Number of veterans per Veterans Field Service Office \nNumber of appeals hearings (per calendar year) \nNumber of Veterans Field Service Offices \n \nFY 2016 Actual \n64 \n4 \n \nFY 2017 Actual \n66 \n4 \n \nFY 2018 Actual \n66 \n4 \n \nFY 2019 Actual \n66 \n4 \n \n752,499 $3,112.00 $4,135.00 \n1,679 14,755 \n3,090 51 \n \n752,499 $3,112.00 $4,135.00 \n1,722 14,755 \n3,490 52 \n \n697,127 $3,636.00 $5,216.00 \n1,736 13,406 \n1,697 52 \n \n694,168 $3,638.00 $5,241.00 \n1,746 13,349 \n2,622 52 \n \n116 \n \n Program Performance Measures: \nState Board of Workers' Compensation \nAdminister the Workers' Compensation Laws \nNumber of mediations held Percentage of Mediations that resulted in Settlement Number of Trial Hearings Percentage of cases disposed of within 60 days of hearing date Percentage o settlements resolved within 10 days of notice Number of Claims Received Number of Appealled Hearings Number of enforcement compliance inspections to Georgia employers Percentage of businesses investigated who were found in non-compliance Number of investigations of Fraud Number of Fraud Prosecutions \nBoard Administration (SBWC) \nNumber of Payments Processed Number of Audit Findings Employee Turnover Rate Average number of days to make a payment Percentage of payments made electronically \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \n2,241 87.00% \n502 94.00% 87.06% 40,446 \n366 5,082 9.85% \n151 25 \n \n2,311 85.00% \n500 97.00% 91.45% 29,204 \n301 3,661 10.96% \n138 21 \n \n1,849 82.00% \n425 98.00% 84.82% 28,367 \n153 3,627 11.20% \n160 31 \n \n2,002 82.00% \n410 94.00% 92.66% 80,841 \n182 4,734 10.60% \n139 22 \n \n1,719 0 \n10.48% 2.0 \n85% \n \n1,677 0 \n10.65% 2.0 \n87% \n \n1,663 0 \n10.08% 3 to 5 87% \n \n1,521 0 \n10.00% 3 to 5 94% \n \n117 \n \n Program Performance Measures: \nGeorgia General Obligation Debt Sinking Fund \nGO Bonds Issued \nAvailable Appropriations (Current Year and Prior Year Carryover) \nAnnual debt service expenditures (state funds only) \nRatio of annual debt service to prior year's treasury receipts \nPercentage of debt service payments made in a timely manner \nAnnual refunding savings (Current Year Savings only) \nGO Bonds New \nNumber of new bond projects authorized \nPrincipal amount of new bonds authorized \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nFY 2019 Actual \n \n$1,293,777,519 $1,319,655,230 $1,351,349,241 $1,370,651,635 \n \n$1,178,533,968 $1,178,410,258 $1,248,180,214 $1,215,024,567 \n \n5.5% \n \n5.0% \n \n5.1% \n \n4.7% \n \n100% \n \n100% \n \n100% \n \n100% \n \n$1,000,392 \n \n$39,023,461 \n \n$1,348,767 \n \n$0 \n \n136 \n \n132 \n \n107 \n \n119 \n \n$1,099,260,000 $952,400,000 $1,166,215,000 $1,184,060,000 \n \n118 \n \n  Governor's O ce of \nPLANNING AND BUDGET \nTHE STA TE OF GEORGI A \n2 CAPITOL SQUARE SW | ATLANTA, GA 30334 | 404.656.3820 | OPB.GEORGIA.GOV \n \n "},{"id":"dlg_ggpd_y-ga-bg620-b-ps1-bp47-b2020-belec-p-btext","title":"FY 2020 performance measure report","collection_id":"dlg_ggpd","collection_title":"Georgia Government Publications","dcterms_contributor":["Georgia. Office of Planning and Budget, issuing body."],"dcterms_spatial":["United States, Georgia, 32.75042, -83.50018"],"dcterms_creator":["Georgia. Governor's Office of Planning and Budget"],"dc_date":["2020"],"dcterms_description":["Performance measure report."],"dc_format":["application/pdf"],"dcterms_identifier":null,"dcterms_language":["eng"],"dcterms_publisher":["Atlanta, Ga. : Georgia. Governor's Office of Planning and Budget"],"dc_relation":null,"dc_right":["http://rightsstatements.org/vocab/InC/1.0/"],"dcterms_is_part_of":null,"dcterms_subject":["Government productivity--Georgia--Evaluation--Statistics--Periodicals","State governments--Georgia--Evaluation--Statistics--Periodicals"],"dcterms_title":["FY 2020 performance measure report"],"dcterms_type":["Text"],"dcterms_provenance":["University of Georgia. Map and Government Information Library"],"edm_is_shown_by":["https://dlg.galileo.usg.edu/do:dlg_ggpd_y-ga-bg620-b-ps1-bp47-b2020-belec-p-btext"],"edm_is_shown_at":["https://dlg.galileo.usg.edu/id:dlg_ggpd_y-ga-bg620-b-ps1-bp47-b2020-belec-p-btext"],"dcterms_temporal":null,"dcterms_rights_holder":null,"dcterms_bibliographic_citation":null,"dlg_local_right":null,"dcterms_medium":["state government records","official reports"],"dcterms_extent":null,"dlg_subject_personal":null,"iiif_manifest_url_ss":null,"dcterms_subject_fast":null,"fulltext":"PERFORMANCE MEASURES REPORT Fiscal Year 2020 \nGovernor's Office of Planning and Budget \n \n The photograph on the cover is of the Dawson Forest Wildlife Management Area and was taken by Mishay Allen from the Wildlife Resources Division \nof the Department of Natural Resources. \n \n Table of Contents \n \nForward \n \n1 \n \nCourt of Appeals \n \n2 \n \nState Accounting Office \n \n3 \n \nDepartment of Administrative Services \n \n5 \n \nDepartment of Agriculture \n \n8 \n \nDepartment of Banking and Finance \n \n10 \n \nDepartment of Behavioral Health and Developmental Disabilities \n \n11 \n \nDepartment of Community Affairs \n \n16 \n \nDepartment of Community Health \n \n20 \n \nDepartment of Corrections \n \n26 \n \nDepartment of Community Supervision \n \n29 \n \nDepartment of Defense \n \n32 \n \nDepartment of Driver Services \n \n33 \n \nBright from the Start: Georgia Department of Early Care and Learning \n \n35 \n \nDepartment of Economic Development \n \n37 \n \nDepartment of Education \n \n39 \n \nEmployees' Retirement System of Georgia \n \n46 \n \nState Forestry Commission \n \n47 \n \nOffice of the Governor \n \n48 \n \nDepartment of Human Services \n \n51 \n \nCommissioner of Insurance \n \n59 \n \nGeorgia Bureau of Investigation \n \n61 \n \nDepartment of Labor \n \n64 \n \nDepartment of Law \n \n65 \n \nDepartment of Natural Resources \n \n66 \n \nState Board of Pardons and Paroles \n \n69 \n \nState Properties Commission \n \n71 \n \nGeorgia Public Defender Council \n \n72 \n \nDepartment of Public Health \n \n73 \n \nDepartment of Public Safety \n \n78 \n \nPublic Service Commission \n \n82 \n \nBoard of Regents of the University System of Georgia \n \n83 \n \nDepartment of Revenue \n \n91 \n \nSecretary of State \n \n95 \n \nGeorgia Student Finance Commission \n \n98 \n \nTeachers Retirement System \n \n103 \n \nTechnical College System of Georgia \n \n104 \n \nDepartment of Transportation \n \n107 \n \nDepartment of Veterans Service \n \n111 \n \nState Board of Workers Compensation \n \n113 \n \nGeorgia General Obligation Debt Sinking Fund \n \n114 \n \n FY 2020 Performance Measure Report \nThe Office of Planning and Budget publishes performance annually. For the FY 2020 budget cycle, agencies reported actual program performance data for FY 2015 through FY 2018 for workload, efficiency, and outcome measures. Measuring performance in these three areas helps state decision makers and agency stakeholders understand how well programs are operating and whether they are achieving their intended outcomes. Measures in this report are organized by both agency and program. \nThe statistics in this report are included as they were entered by the agency or in consultation with the agency. As such, any questions regarding a specific performance measure should be directed to the respective agency. \n1 \n \n Program Performance Measures: \nCourt of Appeals \nCourt of Appeals \nAppellate Filings \nCases Disposed \nRevenue from Appellate Court Fees \nAverage caseload per judge for cases filed \nAverage caseload per judge for cases disposed \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \n3,226 3,236 $410,388.00 \n269 270 \n \n3,150 3,293 $409,726.34 \n210 220 \n \n3,017 3,067 $408,357.50 \n201 204 \n \n3,038 3,179 $385,939.94 \n203 212 \n \n2 \n \n Program Performance Measures: \nState Accounting Office \nFinancial Systems \nCustomers/users supported by Human Capital Management (HCM) \nCustomers supported by Financials \nCustomer support tickets generated \nCustomer support tickets closed \nFinancial issues responded to, diagnosed, and resolved within Service Level Agreement parameters Human Capital Management issues responded to, diagnosed, and resolved within Service Level Agreement parameters \nShared Services \nAgencies participating in Payroll Shared Services Center (PSSC) \nEmployees paid through Payroll Shared Services Center (PSSC) \nAgencies participating in Concur \nTravel reimbursements processed \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \n83,149 63,457 56,718 57,177 \n98% 92.0% \n \n82,835 66,666 58,763 58,537 \n99% 94.0% \n \n79,976 71,499 56,337 56,221 \n100% 97.9% \n \n82,462 75,701 51,014 50,552 \n99% 99.0% \n \n12 4,099 \n36 67,275 \n \n13 4,208 \n37 108,697 \n \n14 5,762 \n61 125,833 \n \n16 7,168 \n63 137,879 \n \nStatewide Accounting and Reporting \nDays from prior fiscal year end to publish the Comprehensive Annual Financial Report (CAFR) \nDays from prior fiscal year end to publish the Budgetary Compliance Report (BCR) \nSubmit Annual Schedule of Expenditures of Federal Awards within 60 days of Comprehensive Annual Financial Report (1=Meet; 2=Did Not Meet) \n \n184 \n \n192 \n \n183 \n \n181 \n \n142 \n \n143 \n \n137 \n \n144 \n \n1 \n \n1 \n \n1 \n \n1 \n \n3 \n \n Program Performance Measures: \n \nFY 2015 Actual \n \nState Accounting Office: Attached Agencies \n \nGeorgia Government Transparency and Campaign Finance Commission \n \nNumber of existing cases on July 1 \n \n223 \n \nNumber of complaints received \n \n66 \n \nNumber of action initiated by Commission staff \n \n1 \n \nNumber of cases resolved under 2 years old \n \n36 \n \nNumber of cases resolved older than 2 years \n \n27 \n \nFY 2016 Actual \n227 93 13 49 21 \n \nFY 2017 Actual \n263 38 \n159 23 59 \n \nFY 2018 Actual \n378 85 49 74 20 \n \nGeorgia State Board of Accountancy \nIndividual CPA renewals processed \nCPA firm renewals processed \n \n434 \n \n19,237 \n \n752 \n \n1,301 \n \n194 \n \n19,773 \n \n496 \n \n1,422 \n \n4 \n \n Program Performance Measures: \nDepartment of Administrative Services \nCertificate of Need Appeal Panel \nNumber of Certificate of Need appeals filed \nNumber of Certificate of Need hearings held \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \n7 \n \n7 \n \n7 \n \n4 \n \n5 \n \n5 \n \n5 \n \n3 \n \nDepartmental Administration \nNumber of enterprise-wide contract award protests \nNumber of training opportunities offered to employees \nPercentage of employees successfully completing training/professional development Number of service center tickets \nPercent of successfully resolved tickets \nNumber of audit findings \nAgency turnover rate \nNumber of payments processed \nPercentage of payments processed electronically \n \n75 12 79% 49,638 100% \n0 19.5% 4,483 92.0% \n \n72 32 56% 55,359 100% N/A 20.0% 4,859 95.7% \n \n63 55 32% 31,191 100% N/A 22.9% 4,928 98.0% \n \n84 31 100% 31,408 100% N/A 19.0% 5,467 94.0% \n \nFleet Management \nNumber of active vehicles in the State's fleet (including Community Service Boards) \nProportion of active state vehicles enrolled in the motor vehicle maintenance program \nNumber of safety trainings completed following \"Report My Driving\" calls from constituents \nAverage preventative maintenance costs for participating vehicles \nNumber of active state vehicles enrolled in the motor vehicle maintenance program \nHuman Resources Administration \nNumber of active benefit-eligible executive branch state employees in the Enterprise Resource Planning system \nProportion of eligible state employees enrolled in an employee-paid Flexible Benefit offering \nProportion of positive evaluations for customer service on Flexible Benefit offerings \nEmployee customers' overall satisfaction with the Benefits Operations Center \nEmployees or candidates identified for risk based on results of the Drug Testing program \n \n20,735 49.87% \n285 $198.00 \n10,341 \n \n20,014 72.46% \n156 $276.79 \n14,502 \n \n20,269 72.77% \n254 $241.00 \n14,749 \n \n20,616 96.42% \n307 $242.00 \n19,880 \n \n60,520 90.9% 93.0% 93.0% \n195 \n \n59,494 87.5% 86.9% 86.9% \n208 \n \n60,707 89.5% 97.0% 88.0% \n272 \n \n49,645 88.2% 95.4% 95.4% \n67 \n \n5 \n \n Program Performance Measures: \nNumber of applications submitted to job requisitions on Careers.ga.gov \nNumber of jobs posted on Careers.ga.gov \nNumber of state agencies and entities using Careers Site for job vacancy posting and applicant tracking \nRisk Management \nNumber of claims accepted for review under the Workers Compensation, Liability, and Property programs Percent of cases settled without litigation \nNumber of unemployment claims filed \nNumber of claims accepted for review under the Cyber Insurance program \n \nFY 2015 Actual \n217,175 \n4,480 \n54 \n \nFY 2016 Actual \n611,469 \n11,217 \n62 \n \nFY 2017 Actual \n744,287 \n13,991 \n58 \n \nFY 2018 Actual \n553,373 \n8,263 \n76 \n \n7,765 N/A \n2,653 N/A \n \n8,436 N/A \n2,728 N/A \n \n7,967 N/A \n2,512 N/A \n \n8,546 99.5% 2,429 \n3 \n \nState Purchasing \nAmount of state entity expenditures through the Purchasing Card program \nProportion of state entity Chief Procurement Officers that are certified purchasers Estimated amount of cost savings/avoidance from recently completed new or renewal statewide contracts Number of agencies using the Team Georgia Marketplace application for their procurement processes Number of statewide contracts \nNumber of training participants for the state purchasing program \nPercentage of agency contracts completed within six months \n \n$184,909,582 $186,264,250 $163,200,000 $100,500,000 \n \n76.25% \n \n82.90% \n \n94.86% \n \n89.86% \n \n$6,134,077 \n \n$7,987,365 \n \n$7,851,761 \n \n$21,280,920 \n \n66 \n \n66 \n \n66 \n \n56 \n \n71 \n \n72 \n \n73 \n \n67 \n \n4,584 \n \n4,123 \n \n12,142 \n \n9,335 \n \n12.6% \n \n33.0% \n \n74.0% \n \n84.2% \n \nSurplus Property \nAmount of sales in the State Surplus Property program \nProportion of State Surplus Property transactions that are redistributed \nAmount of funds returned to state entities from sales in the State Surplus Property program \n \n$5,626,417 \n \n$5,049,812 \n \n$5,573,822 \n \n$7,707,962 \n \n6.0% \n \n6.9% \n \n6.2% \n \n4.8% \n \n$3,851,445.17 $3,330,221.00 $3,308,657.00 $6,086,627.00 \n \n6 \n \n Program Performance Measures: \nDepartment of Administrative Services: Attached Agencies \nOffice of State Administrative Hearings \nNumber of cases filed \nNumber of cases per judge \nAverage cost per case \nNumber of cases filed with the tax tribunal \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \n61,684 5,428 \n$74.00 966 \n \n50,363 4,379 \n$111.00 879 \n \n40,935 3,560 \n$148.00 988 \n \n47,501 3,393 \n$142.00 539 \n \nOffice of the State Treasurer \nNumber of Transactions in the statewide merchant card contract \nAmount by which the return on the state general obligation bond portfolio exceeds the return on Georgia Fund 1 in basis points \nThe number of entities that had bank accounts and services evaluated \n \n6,699,109 0.31 5 \n \n8,357,718 0.27 21 \n \n9,537,896 0.32 36 \n \n10,097,074 0.00 20 \n \nPayments to Georgia Technology Authority \nNumber of telephone calls placed to the \"1-800-Georgia\" call center requesting \nassistance \n \n247,629 \n \n281,630 \n \n332,835 \n \n392,507 \n \n7 \n \n Program Performance Measures: \nDepartment of Agriculture \nConsumer Protection \nNumber of establishments inspected \nPercentage of establishments out of compliance warranting follow-up inspection \nNumber of violative samples from regulated food products \nPercentage of non-compliant establishments found to be compliant at follow-up inspection Percentage of inspections completed \nPercentage of food establishments inspected for regulatory compliance \nPercentage of fuel establishments inspected for regulatory compliance (based on an 18 month inspection cycle) Percentage of companion animal establishments inspected for regulatory compliance \nDepartmental Administration \nPercentage of calls answered in call centers \nPercentage of IT tickets completed within 48 hours of being submitted \nProgram turnover rate \nNumber of audit findings \nNumber of licenses issued \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \n172,280 5.64% 190 \n96.82% 94.13% 91.00% 100.00% 65.00% \n \n179,420 8.40% 222 \n95.08% 96.77% 84.00% 100.00% 98.00% \n \n189,519 6.09% 178 \n100.00% 100.00% \n87.30% 100.00% \n98.60% \n \n249,365 4.60% 355 \n79.15% 100.00% \n86.00% 100.00% \n88.60% \n \n97.03% 91.60% 13.00% \nN/A 84,183 \n \n97.63% 93.00% 34.30% \nN/A 81,945 \n \n96.92% 95.00% 25.42% \nN/A 83,450 \n \n97.24% 94.00% 21.32% \nN/A 79,314 \n \nMarketing and Promotion \nNumber of Georgia Grown participants \nPercentage of total Farmers Market space leased to vendors \nNumber of farmers, retailers, and wholesalers utilizing the Atlanta Farmers Market Percentage increase in total users of the Atlanta Farmers Market \n \n650 92% 35,329 24.9% \n \n942 100% 36,565 3.5% \n \n1,060 100% 32,632 0.0% \n \n1,050 100% 29,702 0.0% \n \nPoultry Veterinary Diagnostic Labs \nNumber of avian influenza tests provided to poultry growers and hobbyists \nNumber of samples submitted to the poultry lab network for diagnostic testing \nNumber of reported diseases tested using monitoring standards \nNumber of tests performed \n \n346,645 58,951 5 \n1,338,483 \n \n343,164 59,482 5 \n1,336,321 \n \n328,274 58,628 15 \n1,284,289 \n \n354,640 61,067 15 \n1,395,898 \n \n8 \n \n Program Performance Measures: \nDepartment of Agriculture: Attached Agencies \nState Soil and Water Conservation Commission \nAmount of electronic payments processed \nNumber of audit findings \nNumber of Georgia Soil and Water Conservation Commission/United States Department of Agriculture watershed dams maintained Number of agricultural irrigation systems audited for application uniformity \nNumber of Georgia Soil and Water Conservation/United States Department of Agriculture watershed dams rehabilitated to meet safe dam criteria and to provide continued flood control Number of million gallons of potential water saved by mobile irrigation lab contracted audits Number of individuals certified or recertified in erosion and sedimentation control \nNumber of erosion control plans reviewed \nNumber of agricultural acres protected and benefited by conservation plans \nNumber of citizens educated through district sponsored events \nAgency Turnover Rate \nAverage cost per plan to review an erosion control plan by Georgia Soil and Water Conservation Commission staff \n \nFY 2015 Actual \n62% N/A 125 \n96 17 \n218.01 9,867 3,385 \n354,294 384,247 \n7.90% $116.28 \n \nFY 2016 Actual \n62% 0 \n125 43 18 \n218.01 12,195 \n3,769 455,831 230,580 10.42% $116.28 \n \nFY 2017 Actual \n65% 0 \n125 14 21 \n71.12 7,861 3,451 316,498 256,468 55.26% $84.63 \n \nFY 2018 Actual \n53% 0 \n146 17 21 \n86.36 11,421 \n4,118 505,268 311,478 \n6.00% $77.30 \n \n9 \n \n Program Performance Measures: \nDepartment of Banking and Finance \nDepartmental Administration \nPercentage of fees and fines submitted electronically \nAgency turnover rate \nNumber of audit findings \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \n90% 19% \n0 \n \n91% 14% \n0 \n \n94% 16% \n0 \n \n96% 16% N/A \n \nFinancial Institution Supervision \nAverage examination turnaround time for bank and credit union examinations (in calendar days) Average report turnaround time for bank and credit union examinations (in calendar days) Number of examinations conducted of state-chartered banks and credit unions \nNumber of formal administrative actions outstanding for banks and credit unions \nPercentage of problem banks that showed improvement at their next examination \nNon-Depository Financial Institution Supervision \nNumber of risk-based examinations and investigations conducted \nNumber of administrative actions issued to licensed and unlicensed entities \nAverage number of calendar days required to process a mortgage broker, mortgage lender, or mortgage loan originator license Average number of calendar days required to process a Money Service Business license or registration Number of approved licensees \nNumber of new applications \nNumber of exams completed \n \n72 55 149 48 24% \n \n66 38 121 31 41% \n \n61 50 115 23 35% \n \n59 49 103 15 32% \n \n212 1,013 \n9 3 11,662 4,334 134 \n \n194 746 \n23 6 \n13,543 5,528 132 \n \n114 593 \n32 4 \n16,335 6,259 89 \n \n328 1,487 \n13 4 \n18,287 6,246 220 \n \n10 \n \n Program Performance Measures: \nDepartment of Behavioral Health and Developmental Disabilities \nAdult Addictive Diseases Services \nNumber of clients served in community-based detoxification and crisis services \nNumber of clients served in community-based treatment \nNumber of clients served in recovery services \nPercentage of clients discharged from crisis or detoxification programs who receive follow-up behavioral health services within 14 days Percentage of clients not returning for new services within 90 days of discharge \nPercentage of women successfully completing treatment in a Ready for Work program Percentage of clients active in treatment 90 days after beginning non-crisis stabilization services \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \n8,460 30,565 \n322 33.00% 83.00% 32.00% 29.00% \n \n7,374 37,481 \n416 33.00% 85.00% 45.00% 26.00% \n \n8,225 44,776 \n4,975 26.00% 75.00% 35.00% 30.00% \n \n8,323 48,930 \n5,963 29.00% 73.00% 26.40% 33.60% \n \nAdult Developmental Disabilities Services \nPersons served in community-based adult developmental disabilities services \nNumber of persons receiving supported employment \nAverage Mobile Crisis Team response time (in minutes) \nAverage cost per New Options Waiver \nNumber of Georgia consumers on the waiting list for a waiver as of June 30 \nNumber of developmental disabilities consumers transitioned from Georgia's state hospitals to the community Average cost per Comprehensive Supports Waiver \nAverage cost per Comprehensive Supports Waiver to transition a person from a State Psychiatric Hospital Number of individuals transitioned from the waiver planning list into waiver services Percent of individuals on waiting list who received non-waiver services as of June 30 Number of individuals on waiting list who received non-waiver services as of June 30 \n \n15,668 2,160 71 \n$17,990.15 8,070 14 \n$73,589.03 $166,919.61 \nN/A N/A N/A \n \n18,147 2,222 78 \n$18,672.30 8,574 26 \n$72,905.68 $107,870.01 \nN/A N/A N/A \n \n16,310 1,976 77 \n$18,181.00 8,915 29 \n$80,897.00 $122,530.00 \nN/A N/A N/A \n \n17,472 1,959 69 \n$18,358.00 5,959 48 \n$87,730.00 $168,461.00 \n326 22.71% \n2,247 \n \nAdult Forensic Services \nPercentage of incompetent to stand trial clients completing restoration who were opined to be competent \nNumber of adult outpatient evaluations completed: pretrial, incompetent to stand trial, and civil commitment \nNumber of adult inpatient evaluations completed: pretrial, incompetent to stand trial, and civil commitment \n \n78% 2,233 1,250 \n \n77% 2,181 1,360 \n \n83% 2,446 1,289 \n \n81% 2,813 1,226 \n \n11 \n \n Program Performance Measures: \nNumber of individuals declared incompetent to stand trial (IST) who completed restoration \nMedian length of stay in years of civilly committed IST and not guilty by reason of insanity (NGRI) in state hospital on last day of fiscal year \nPercentage of long-term forensic clients who are discharged \nNumber served in community integration home and supervised apartments \nNumber of forensic individuals on conditional release being monitored by DBHDD on June 30 Percentage of long-term discharges readmitted to hospital within 180 days of discharge or conditional release Percentage of pretrial evaluations completed within 45 days of court order \n \nFY 2015 Actual \n402 \n4.0 \n30% \n94 \n124 \n7% \n47% \n \nFY 2016 Actual \n434 \n4.0 \n31% \n106 \n142 \n12% \n33% \n \nFY 2017 Actual \n572 \n4.0 \n25% \n126 \n144 \n13% \n27% \n \nFY 2018 Actual \n536 \n4.5 \n30% \n132 \n308 \n13% \n27% \n \nAdult Mental Health Services \nNumber of adult mental health consumers served in state facilities \nNumber of adult mental health consumers served in community \nNumber of persons receiving peer services \nPercentage of adult mental health consumers served in state facilities \nPercentage of homeless individuals in adult community mental health services who obtain stable housing while enrolled in services Average response time for Mobile Crisis Response services (in minutes) \nPercentage of people enrolled in supportive employment who are competitively employed Number of adult mental health consumers who received crisis services \nPercentage of Assertive Community Treatment (ACT) clients admitted to psychiatric hospitals \nChild and Adolescent Addictive Diseases Services \nNumber of youth served by Core Services providers \nNumber of youth served in Clubhouse Recovery Support Services \nNumber of youth served in Intensive Residential Treatment (IRT) \nPercentage of youth who experience a reduction in alcohol and/or substance abuse while in treatment Percentage of patients admitted to an IRT program within 30 days of screening \n \n2,164 119,433 \n4,026 2.19% 39.21% \n53 24.0% 9,260 12.10% \n \n2,576 122,222 \n4,415 2.11% 34.00% \n51 27.0% 16,317 11.00% \n \n2,532 119,857 \n4,371 2.11% 52.00% \n52 31.0% 19,395 11.60% \n \n2,397 123,682 \n4,454 1.94% 48.00% \n55 32.4% 20,217 9.60% \n \n499 437 \n75 50% 75% \n \n429 312 \n88 65% 58% \n \n301 382 \n66 52% 75% \n \n300 419 106 53% 82% \n \nChild and Adolescent Developmental Disabilities \nPersons served in community-based child and adolescent developmental \ndisabilities programs \n \n4,100 \n \n3,218 \n \n3,908 \n \n4,488 \n \n12 \n \n Program Performance Measures: \nNumber of children and adolescents receiving family support services \nPercentage of first time family support services recipients who were children or adolescents \n \nFY 2015 Actual \n2,299 \n56.00% \n \nFY 2016 Actual \n3,025 \n67.00% \n \nFY 2017 Actual \n3,602 \n70.00% \n \nFY 2018 Actual \n4,257 \n59.70% \n \nChild and Adolescent Forensic Services \nNumber of evaluations completed on juveniles in juvenile or superior court \nNumber of children and adolescent forensic evaluators \nPercentage of juvenile court evaluations completed within 30 days of receipt of the court order Number of juveniles who received competency restoration services from DBHDD \n \n1,254 N/A 41% N/A \n \n1,306 N/A 33% N/A \n \n1,427 N/A 36% N/A \n \n1,486 12 \n28% 96 \n \nChild and Adolescent Mental Health Services \nNumber of youth served by Psychiatric Residential Treatment Facility (PRTF) providers Number of Mental Health Clubhouse Recovery Support Service members \nNumber of youth served in community-based services \nNumber of clients served in crisis service activity \nAverage length of stay at PRTF \n30-day Crisis Stabilization Unit (CSU) readmission rate \nCSU utilization rate \n \n184 598 25,356 1,473 194 17.0% 64.90% \n \n258 1,047 17,129 1,508 \n144 4.0% 77.30% \n \n176 1,431 13,271 2,028 \n128 4.3% 56.70% \n \n140 1,780 13,548 2,211 \n132 4.7% 60.00% \n \nDepartmental Administration \nNumber of class hours of training delivered to DBHDD staff \nPercentage of accounts payable-contract payment requests entered into PeopleSoft within 3 business days of the request being submitted to DBHDD accounts payable Number of hours of training delivered to DBHDD service providers \nNumber of provider audits conducted \nNumber of provider audit findings \nNumber of internal audit findings \nAgency turnover rate \n \n163,463 98% \n1,779 234 43 20 33% \n \n219,358 97% \n1,762 435 38 100 27% \n \n229,500 100% \n2,116 760 241 16 26% \n \n170,714 96% \n1,975 697 57 22 24% \n \n13 \n \n Program Performance Measures: Direct Care Support Services \nNumber of face-to-face admission evaluations performed by the state hospitals Percentage of admission evaluation referrals to state hospitals that receive a disposition (acceptance or denial) response within 4 hours of a completed referral Percentage of people who present for admission evaluation at a state hospital whose admission was avoided as a result of their being served in a DBHDD hospital 23-hour observation program Number of maintenance work orders submitted Percent of maintenance orders completed within 7 days \nSubstance Abuse Prevention \nNumber of persons served in community-based prevention programs \nPercentage of people served by evidence-based programs \nPercentage of adults 18-24 who report binge drinking in the past month \nNumber of teens served at Prevention Clubhouses \nNumber of teens attending the Georgia Teen Institute \nNumber of persons who called the HODAC Helpline \nPercentage of provider assistance requests resolved within 30 days \nNumber of businesses with Drugs Don't Work certification \n \nFY 2015 Actual \n5,084 N/A \n \nFY 2016 Actual \n4,729 N/A \n \nFY 2017 Actual \n4,515 84.17% \n \nFY 2018 Actual \n4,326 84.88% \n \n64% \n \n60% \n \n60% \n \n70% \n \nN/A \n \nN/A \n \nN/A \n \n32,776 \n \nN/A \n \nN/A \n \nN/A \n \n80.6% \n \n658,849 10% \n18.00% 177 239 \n18,759 94% \n6,437 \n \n699,393 100% N/A 146 230 \n10,914 95% \n6,587 \n \n672,728 100% \n24.30% 142 310 \n15,058 92% \n7,248 \n \n302,601 90% \n17.90% 103 242 N/A 97% \n7,304 \n \n14 \n \n Program Performance Measures: \nDepartment of Behavioral Health and Developmental Disabilities: Attached Agencies \nGeorgia Council on Developmental Disabilities \nNumber of people who participated in Council-supported activities \nPercentage of people with developmental disabilities who report increasing their self-advocacy after participation in Council-supported activities Number of policy or statute changes effected \nAnnual student enrollment in Inclusive Post-Secondary Education \nNumber of students involved in Project Search \nNumber of businesses involved in Project Search \nPercentage of family members who report increasing their self-advocacy after participation in Council-supported activities \nSexual Offender Review Board \nNumber of cases completed by each evaluator each month \nNumber of sexual offender cases leveled/completed \nAverage amount of time it takes to complete each case (in hours) \nAverage number of classification letters sent out per year \nPercentage of cases in backlog per year \nAverage amount of cases received per month \nAverage amount of cases voted on per board meeting \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nN/A \n \nN/A \n \n44,632 \n \n44,092 \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \n1 \n \n6 \n \n3 \n \n25 \n \n67 \n \n74 \n \n104 \n \nN/A \n \n105 \n \n89 \n \n77 \n \nN/A \n \n16 \n \n81 \n \n18 \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \n28.0 1,012 \n3.5 N/A N/A N/A N/A \n \n38.0 1,368 \n3.5 N/A N/A N/A N/A \n \n32.0 1,205 \n4.0 N/A N/A N/A N/A \n \n29.0 1,373 \n4.5 1,373 \n68% 200 114.4 \n \n15 \n \n Program Performance Measures: \nDepartment of Community Affairs \nBuilding Construction \nNumber of building code clarifications/technical assistance provided to public and private sector customers per consultant \nNumber of building insignias issued \nNumber of State Minimum Standard Codes reviewed, amended, and adopted by the State \n \nFY 2015 Actual \n1,080 3,541 \n9 \n \nFY 2016 Actual \n1,134 3,380 \n6 \n \nFY 2017 Actual \n1,220 3,288 \n6 \n \nFY 2018 Actual \n1,317 4,255 \n5 \n \nCoordinated Planning \nPercentage of local comprehensive plans and similar reviews completed within designated 30-day timeframe Number of plans reviewed \nAverage number of days to review local comprehensive plans \nPlan Implementation Rate: Percentage of local government work program items actually implemented \n \n89.50% 164 17.7 \n48.60% \n \n95.60% 181 21.8 \n56.50% \n \n91.28% 218 21.2 \n55.22% \n \n91.56% 237 20.2 \n56.98% \n \nDepartmental Administration \nNumber of audit findings Number of rental assistance checks mailed out Number of payments processed Percentage of payments processed electronically Average number of days to process payments Employee turnover rate Number of employment recruitments Total value of grants processed Number of IT service requests Percentage of IT service requests closed on time (2 business days or less) \n \n1 \n \n0 \n \n0 \n \n0 \n \n75,218 \n \n70,738 \n \n64,765 \n \n43,795 \n \n150,291 \n \n155,885 \n \n250,211 \n \n125,142 \n \n94.00% \n \n95.00% \n \n96.78% \n \n96.00% \n \n10 \n \n10 \n \n10 \n \n7 \n \n12.86% \n \n16.32% \n \n17.32% \n \n15.06% \n \n70 \n \n65 \n \n83 \n \n79 \n \n$219,692,544 $236,717,795 $211,518,775 $189,901,533 \n \n4,060 \n \n4,857 \n \n5,496 \n \n5,241 \n \n98.00% \n \n95.00% \n \n92.00% \n \n83.00% \n \nFederal Community and Economic Development Programs \nPercentage of member slots filled \nNumber of hours served \nPercentage of earned Education Awards \nNumber of member slots filled \n \n96.00% 385,063 87.00% \n460 \n \n97.00% 399,546 78.00% \n504 \n \n98.50% 449,223 84.63% \n475 \n \n93.20% 420,892 82.50% \n413 \n \n16 \n \n Program Performance Measures: \nNumber of persons who benefit from local government community development activities financed through the state Community Development Block Grant program \nPercentage of Community Development Block Grant project recipients who are low to moderate income pursuant to the national objective \nAmount of private investment leveraged for Appalachian Regional Commission economic development projects \n \nFY 2015 Actual \n30,435 \n \nFY 2016 Actual \n63,780 \n \n92.00% \n \n96.00% \n \n$223,800,000 $132,318,177 \n \nFY 2017 Actual \n16,257 \n \nFY 2018 Actual \n16,207 \n \n83.04% \n \n93.03% \n \n$74,143,948 $157,700,000 \n \nHomeownership Programs \nNumber of people who receive pre-purchase, post purchase, or foreclosure prevention counciling Georgia Dream foreclosure rates \nPercent of Georgia Dream applicants qualifying for loans \nPercent of lending capacity obligated \nMedian household income for Georgia Dream participants \nNumber of families that purchased homes under the Georgia Dream initiative \nTotal amount of loans and assistance issued \nMedian home price purchased by Georgia Dream applicant \n \n8,474 1.30% \nN/A N/A N/A 1,096 N/A N/A \n \n9,481 0.91% \nN/A N/A N/A 1,091 N/A N/A \n \n6,984 \n \n10,095 \n \n0.54% \n \n0.44% \n \nN/A \n \n99.00% \n \nN/A \n \n37.00% \n \nN/A \n \n$51,155 \n \n1,171 \n \n1,811 \n \nN/A $259,791,333 \n \nN/A \n \n$122,195 \n \nRegional Services \nNumber of Team Georgia resource consultations \nNumber of Georgia Academy for Economic Development sessions held \nInformation distribution/gathering activities for Georgia Housing Search, Project Homeless Count and other programs \nRental Housing Programs \nNumber of housing choice vouchers under contract \nSection Eight management assessment program rating \nNumber of Georgia residents served \nNumber of jobs created (based on National Homebuilders model of 1.5 jobs per unit) \nResearch and Surveys \nPercentage of cities and counties meeting all state reporting requirements \nNumber of local governments and authorities to whom technical accounting/financial technical assistance is made available by phone, email, and onsite Number of city/county Report of Local Government Finances Reports Government Management Indicators surveys processed within 10 business days \n \n216 14 \n144 \n15,043 100.00% \n7,699 3,914 \n89.00% 685 \n1,387 \n \n1,873 50 \n1,886 \n15,943 100.00% \n11,076 5,630 \n89.00% 791 \n1,534 \n \n1,967 50 \n1,980 \n15,020 100.00% \n10,308 6,443 \n84.49% 626 \n1,172 \n \n2,160 50 \n2,016 \n14,411 100.00% \n17,236 11,241 \n84.79% 711 \n1,165 \n \n17 \n \n Program Performance Measures: Special Housing Initiatives \nNumber of individuals served by the state's initiatives Number of grants awarded Amount of grants facilitated Percentage of grant applicants awarded Number of individuals assisted through the Home Access Initiative \nState Community Development Programs \nNumber of new Main Street/Better Hometown cities Net new jobs created in Georgia Main Street/Better Hometown cities Customer service satisfaction rating \nState Economic Development Programs \nNumber of jobs created and retained Total value of grants and loans awarded Dollar amount of private investment leverage per grant/loan dollar \n \nFY 2015 Actual \n26,722 N/A N/A N/A N/A \n \nFY 2016 Actual \n20,678 N/A N/A N/A N/A \n \nFY 2017 Actual \n20,020 N/A N/A N/A N/A \n \nFY 2018 Actual \n21,021 N/A N/A N/A N/A \n \n17 2,948 97.00% \n \n11 3,652 97.00% \n \n10 2,887 97.00% \n \n1 3,149 97.00% \n \n13,415 $80,979,593 \n$18 \n \n11,759 $43,551,798 \n$42 \n \n16,998 $33,373,186 \n$40 \n \n11,255 $59,616,420 \n$66 \n \n18 \n \n Program Performance Measures: \nDepartment of Community Affairs: Attached Agencies \nPayments to Georgia Environmental Finance Authority \nNumber of loans executed \nValue of loans executed (in millions) \nCommunity debt service savings realized by utilizing Georgia Environmental Finance Number of communities assisted \n \nFY 2015 Actual \n71 $194 $36,055,164 \n61 \n \nFY 2016 Actual \n64 $225 $58,765,223 \n57 \n \nFY 2017 Actual \n72 $127 $30,906,696 \n64 \n \nFY 2018 Actual \n86 $308 $55,081,202 \n71 \n \nPayments to Georgia Regional Transportation Authority \nNumber of Xpress passenger trips \nTotal Xpress passenger fare revenue recovery \nNumber of passenger miles traveled on Georgia Regional Transportation Authority Xpress buses Number of vanpool passenger trips \nNumber of passenger miles traveled in GRTA contracted vanpools \n \n2,076,737 26.10% \n51,200,000 907,523 \n35,446,095 \n \n1,948,529 22.70% \n48,051,000 840,169 \n33,225,526 \n \n1,774,300 20.90% \n43,754,238 831,253 \n35,488,321 \n \n1,830,300 20.60% \n49,050,000 734,100 \n29,460,100 \n \nPayments to OneGeorgia Authority \nNumber of jobs created or retained \nTotal value of grants and loans awarded \nDollar amount of private investment leverage per grant/loan dollar \n \n1,557 $3,734,000 \n$42 \n \n3,307 $5,736,685 \n$61 \n \n4,890 $8,651,544 \n$46 \n \n13,072 $8,792,751 \n$92 \n \n19 \n \n Program Performance Measures: \nDepartment of Community Health \nDepartmental Administration \nPercentage of program integrity reviews identified as waste, fraud, and abuse \nBalance in the other post employee benefits fund \nPercentage of employees that received proven initial and annual training in required courses \nGeorgia Board of Dentistry \nNumber of license renewals processed \nNumber of new applications processed \nAverage number of days to process new applications \nAverage number of days to process renewal applications \nNumber of licensed professionals regulated \nNumber of processed complaints \nPercentage of complaints that were substantiated \nAverage number of days for complaint resolution \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \n78.0% \n \n97.5% \n \n72.0% \n \n68.0% \n \n$132,303,631 $611,651,947 $1,084,621,707 $1,585,128,403 \n \n98% \n \n98% \n \nN/A \n \n96% \n \n26 769 \n21 7 \n12,735 400 N/A 321 \n \n13,746 753 21 7 \n13,691 511 N/A 219 \n \n16 818 \n21 7 \n14,202 301 N/A 100 \n \n13,534 832 21 7 \n14,130 376 N/A 185 \n \nGeorgia State Board of Pharmacy \nNumber of licensed professionals regulated Number of license renewals processed Number of new applications processed Average number of days to process new applications Average number of days to process renewal applications \n \n40,597 29,533 \n9,505 21 7 \n \n45,711 1,448 8,912 14 7 \n \n41,207 34,115 \n8,552 14 7 \n \n47,573 1,319 9,018 14 7 \n \nHealth Care Access and Improvement \nNumber of Georgians served by Department of Community Health's safety net programs and grants \nNumber of health care providers who have attested to adopting, implementing, or upgrading certified Electronic Health Record technology in Georgia \nHealthcare Facility Regulation \nPercentage of applicable health care facility inspection results posted to the website within 30 days of inspection exit \nPercentage of state licensed health care facilities who have survey results posted on the DCH website \n \n55,082 3,575 \n \n131,163 3,975 \n \n59,350 4,394 \n \n24,087 4,641 \n \n89% 60% \n \n85% 59% \n \n85% 60% \n \n91% 67% \n \n20 \n \n Program Performance Measures: \nNumber of licenses issued \nNumber of annual inspections, excluding complaint inspections \nNumber of complaints reported \nNumber of complaints that resulted in a site visit \nNumber of exemption letter requests \nNumber of Certificate of Need applications processed \nPercentage of Certificate of Need Applications reviewed within 120 days of file date \n \nFY 2015 Actual \n667 \n3,439 \n11,325 \n2,370 \n239 \n52 \n100% \n \nFY 2016 Actual \n732 \n3,103 \n11,068 \n3,394 \n236 \n78 \n100% \n \nFY 2017 Actual \n949 \n3,420 \n12,111 \n2,507 \n304 \n68 \n100% \n \nFY 2018 Actual \n713 \n2,890 \n11,987 \n2,700 \n308 \n82 \n100% \n \nIndigent Care Trust Fund \nPercentage of Georgia hospitals receiving Disproportionate Share Hospital (DSH) payments \nPercentage of Georgia hospitals achieving \"deemed\" status for Disproportionate Share Hospital (DSH) payments \nDSH dollars spent supporting healthcare for medically indigent Georgians \n \n99% \n \n99% \n \n98% \n \n96% \n \n23% \n \n21% \n \n21% \n \n16% \n \n$310,124,301 $311,405,356 $315,706,141 \n \n$326,806,050 \n \nAmount of uncompensated care Georgia hospitals self-report providing to indigent individuals \nPercentage of uncompensated care reimbursed through DSH payments \n \n$1,649,035,462 $1,625,710,167 $1,550,137,919 $1,616,022,192 \n \n19% \n \n19% \n \n20% \n \n20% \n \nPercentage of uncompensated care delivered by deemed hospitals \n \n36% \n \n34% \n \n35% \n \n29% \n \nAverage percentage of uncompensated care costs covered by DSH dollars for deemed hospitals \n \n37% \n \n42% \n \n44% \n \n47% \n \nMedicaid- Aged Blind and Disabled \nNumber of Aged, Blind, and Disabled enrollees \nCost per member per month for Aged, Blind, and Disabled enrollees \nNumber of full benefit dual eligibles enrolled \nPercentage of Long Term Care expenditures for Home and Community Based Waiver Services versus institutional expenditures Number of full benefit dual eligibles enrolled per 1000 members \nNumber of individuals on Independent Care Waiver Program waiting list per 1000 members between ages 21-64 Number of Aged, Blind, and Disabled enrollees per 1000 Medicaid members \nCommunity Care Service Program Clients served \nAverage cost per Community Care Service Program client Total dollars saved as a result of clients remaining in the community (in millions) \n \n483,916 $843.79 136,886 \n47.3% 76 \n121 269 14,145 $11,473 $386 \n \n493,363 $858.07 138,391 \n48.5% 74 \n112 266 9,701 $11,473 $205 \n \n500,159 $880.21 138,092 \n49.6% 75 89 \n273 8,930 $13,453 $184 \n \n512,989 $895.56 147,715 \n49.0% 76 9 \n265 9,269 $14,002 $184 \n \n21 \n \n Program Performance Measures: Medicaid- Low-Income Medicaid \nNumber of low-income Medicaid enrollees \nLow-income Medicaid members per 1000 Medicaid members \nCost per member per month for low-income Medicaid enrollees \nNumber of emergency room visits for selected non-emergent care diagnoses per 1000 members \nNumber of Healthcare Effectiveness Data and Information Set/National Committee for Quality Assurance quality metrics monitored \nPercentage of Healthcare Effectiveness Data and Information Set/National Committee for Quality Assurance quality metrics meeting or exceeding the 50th percentile Percentage of financial expenditure savings generated by the shift from a feefor-service to a managed care structure \nAverage time for provider payment of clean claims by the care management organizations (in days) \nPeachCare \nPercentage of members in Georgia Families receiving recommended immunizations by their 3rd birthday (Medicaid and PeachCare) \nPercentage of members in Georgia Families 12 months to 19 years who had a visit with a primary care physician (Medicaid and PeachCare) \nPercentage of PeachCare eligible children who are enrolled in the program \nPercentage of children ages 3 to 17 that had an outpatient visit with a PCP or OB/GYN and whose weight is classified based on body mass index percentile for age and gender Per member per month cost \n \nFY 2015 Actual \n1,315,355 731 \n$252.80 438 54 \n56.0% \nN/A 6.17 \n79.72% 86.85% \n93.0% 67.06% \n$161.50 \n \nFY 2016 Actual \n1,364,076 734 \n$252.54 400 58 \n63.8% \nN/A 6.36 \n79.45% 88.69% \n94.1% 67.48% \n$165.70 \n \nFY 2017 Actual \n1,330,434 727 \n$262.09 387 16 \n21.6% \nN/A 6.24 \nN/A 87.43% \n90.3% 57.16% \n$170.66 \n \nFY 2018 Actual \n1,419,760 735 \n$258.37 455 N/A N/A \nN/A 6.63 \nN/A N/A 83.0% N/A \n$175.78 \n \nState Health Benefit Plan \nAverage expense per member per month \nNumber of active subscribers supporting each retiree subscriber (active to retiree ratio) \nPercentage of SHBP members accessing any preventive care services \nPreventive care expenses per member per month \nPercentage of SHBP members with a common chronic condition (asthma, diabetes, coronary artery disease (CAD)) \nPercentage of SHBP members with a common chronic condition (asthma, diabetes, coronary artery disease (CAD)) who are engaged in the disease state management co-pay waiver program \nAverage per member per month expense for SHBP members with common chronic conditions (asthma, diabetes, coronary artery disease (CAD)) \nPercentage of SHBP members with high dollar claim accumulation (paid over $100,000 in claims in one year) \nPercentage of SHBP members with a high dollar claim accumulation (paid over $100,000 in claims in one year) who are engaged in case management \n \n$365.07 2.0 \n31.07% $12.46 10.78% 15.90% \n$1,021.98 0.33% \n96.70% \n \n$385.18 2.0 \n48.40% $18.21 11.30% 9.70% \n$1,038.81 0.50% \n98.10% \n \n$408.18 2.1 \n48.17% $21.36 11.87% 7.63% \n$1,112.25 0.55% \n91.77% \n \n$519.57 2.5 \n59.00% $17.13 16.43% 11.99% \n$1,232.55 0.14% \n97.29% \n \n22 \n \n Program Performance Measures: \nDepartment of Community Health: Attached Agencies \nGeorgia Board for Physician Workforce: Board Administration \nPercentage of payments processed within 10 days of receiving invoice \nNumber of page views of agency website for physician workforce data \nNumber of employers participating in practice opportunity fairs \nNumber of students attending practice opportunity fairs \n \nFY 2015 Actual \n92.00% 27,191 \n99 242 \n \nFY 2016 Actual \n95.00% 29,242 \n115 260 \n \nFY 2017 Actual \n91.67% 33,085 \n112 241 \n \nFY 2018 Actual \n91.67% 42,444 \n101 247 \n \nGeorgia Board for Physician Workforce: Graduate Medical Education \nPercentage of residency program graduates practicing family medicine in \nGeorgia (data lagged by one fiscal year) \n \n59.3% \n \nNumber of residents trained through Georgia's Graduate Medical Education \n \nN/A \n \n(GME) programs (filled positions) \n \nPercentage of Graduate Medical Education (GME) applicants holding a degree \n \nN/A \n \nfrom a Georgia medical school \n \nPercentage of residency program graduates practicing in Georgia (all specialties) \n \n61.16% \n \nPercentage of GME residency slots receiving funding from Georgia Board for \n \nN/A \n \nPhysician Workforce \n \nPercentage of residents completing the GME exit survey \n \n98.00% \n \n62.4% 2,315 \nN/A 61.50% \n55% 82.80% \n \n62.8% 2,406 \nN/A 58.40% \n55% 97.60% \n \nN/A 2,557 \nN/A N/A 57% N/A \n \nGeorgia Board for Physician Workforce: Mercer School of Medicine Grant \n \nPercentage of graduates entering core specialties (primary care, family \n \n66.7% \n \nmedicine, internal medicine, pediatrics, Ob/Gyn, emergency medicine, or \n \ngeneral surgery) \n \nNumber of medical students enrolled at Mercer University School of Medicine \n \n416 \n \nNumber of students in the first year class \n \n110 \n \nPercentage of graduates practicing in Georgia \n \n65.50% \n \n66.0% \n432 110 64.00% \n \n67.0% \n448 111 63.40% \n \n72.5% \n460 107 53.53% \n \nGeorgia Board for Physician Workforce: Morehouse School of Medicine Grant \n \nPercentage of graduates entering core specialties (primary care, family \n \n75.0% \n \nmedicine, internal medicine, pediatrics, Ob/Gyn, emergency medicine, or \n \ngeneral surgery) \n \nNumber of medical students enrolled at Morehouse School of Medicine \n \n274 \n \nNumber of students in the first year class \n \n82 \n \nPercentage of graduates practicing in Georgia \n \n47% \n \n70.9% \n294 84 \n47% \n \n78.9% \n324 92 \n46% \n \n77.6% \n365 100 43% \n \nGeorgia Board for Physician Workforce: Physicians for Rural Areas \n \nNumber of physicians receiving loan repayment \n \n24 \n \n32 \n \n36 \n \n44 \n \nNumber of students receiving scholarships \n \n17 \n \n10 \n \n6 \n \n1 \n \n23 \n \n Program Performance Measures: \nPercentage of qualified applicants receiving loan repayment award \nPercentage of scholarship recipients who default \nPercentage of loan repayment recipients still practicing in rural Georgia \nPercentage of scholarship recipients still practicing in rural Georgia \n \nFY 2015 Actual \n86% \n25.0% \n60.10% \n41.90% \n \nFY 2016 Actual \n100% \n0.0% \n66.70% \n27.98% \n \nFY 2017 Actual \n100% \n0.0% \n66.67% \n27.98% \n \nFY 2018 Actual \n100% \n8.3% \n65.79% \n29.61% \n \nGeorgia Board for Physician Workforce: Undergraduate Medical Education \n \nPercentage of UME graduates entering primary care/core specialty residency \n \n66.40% \n \nfrom Emory University School of Medicine \n \nNumber of Georgia residents enrolled in Emory University School of Medicine \n \n168 \n \nNumber of Georgia residents enrolled in Mercer University School of Medicine \nPercentage of UME graduates entering primary care/core specialty residency from Mercer University School of Medicine \nNumber of Georgia residents enrolled in Morehouse School of Medicine \n \n416 75.0% \n199 \n \nPercentage of UME graduates entering primary care/core specialty residency from Morehouse School of Medicine \nAverage amount of UME funds per Georgia resident attending medical school at Emory University School of Medicine \nAverage amount of UME funds per Georgia resident attending medical school at Mercer University School of Medicine \nAverage amount of UME funds per Georgia resident attending medical school at Morehouse School of Medicine \nPercentage of Emory University School of Medicine UME graduates entering residency in Georgia \nPercentage of Mercer University School of Medicine UME graduates entering residency in Georgia \nPercentage of Morehouse School of Medicine UME graduates entering residency in Georgia \n \n70.00% $4,280.29 $3,212.36 \nN/A 17.5% 30.7% 25.0% \n \n58.40% 175 432 \n66.0% 249 \n70.90% $4,109.08 $3,093.38 \nN/A 23.0% 28.0% 13.0% \n \n67.40% 197 448 \n67.0% 254 \n78.90% $3,650.13 $2,982.89 \nN/A 29.2% 27.4% 21.1% \n \n57.30% 187 460 \n72.5% 267 \n77.60% $3,845.32 $2,905.07 $2,288.00 \n32.2% 42.2% 47.4% \n \nGeorgia Composite Medical Board \nNumber of initial licensure applications processed Number of licensure application renewals processed \nNumber of complaints received Number of investigations Percentage of licenses issued or denied within 90 days of application Number of disciplinary actions taken against licensed professionals Average investigator caseload \n \n4,652 23,078 \n1,549 639 \n81.33% 53 23 \n \n4,236 23,950 \n2,495 1,029 79.00% \n56 23 \n \n4,768 24,011 \n1,789 803 \n74.00% 49 20 \n \n4,418 20,237 \n2,281 1,004 80.15% \n34 23 \n \n24 \n \n Program Performance Measures: Georgia Drugs and Narcotics Agency \nNumber of inspections conducted for the Board of Pharmacy for all of its registrants who purchase, distribute, dispense, and sell pharmaceuticals \nNumber of investigations of complaints of Board registrants \nNumber of all other investigations \n \nFY 2015 Actual \n1,429 \n370 \n135 \n \nFY 2016 Actual \n1,364 \n427 \n204 \n \nFY 2017 Actual \n1,591 \n345 \n131 \n \nFY 2018 Actual \n2,086 \n275 \n131 \n \n25 \n \n Program Performance Measures: \nDepartment of Corrections \nCounty Jail Subsidy \nAverage number of days in county jail attributed to lack of state prison bed space \nNumber of incomplete sentencing packets returned to counties for completion \nNumber of prisoner sentencing packets processed \nAverage Physical Prison Bed Occupancy Rate \nAverage number of inmates in county jails pre-adjudication \n \nFY 2015 Actual \n6.0 3,572 27,441 89.46% 23,056 \n \nFY 2016 Actual \n8.0 3,249 29,182 92.14% 23,692 \n \nFY 2017 Actual \n11.5 3,269 27,902 96.70% 23,378 \n \nFY 2018 Actual \n12.0 3,434 29,864 94.50% 23,794 \n \nDepartmental Administration \nNumber of payments processed \nPercentage of payments made electronically \nNumber of audit findings \nAgency turnover rate \n \n57,027 90.80% \n0 24.03% \n \n55,773 96.30% \n1 28.45% \n \n61,558 96.50% \n0 27.23% \n \n42,108 90.95% \nN/A 25.94% \n \nDetention Centers \nOccupancy rate Three-year felony reconviction rate Number of GED diplomas received while in a detention center Number of Parole Revocations sentenced to a Detention Center Number of Probation Revocations sentenced to a Detention Center Number of Detainees sentenced to Diversion Centers (RSAT) Total number of individual detainees sent to a Detention Center Average length of stay at a Detention Center in days \n \n76.70% 24.60% \n23 837 2,148 2,679 7,189 \n89 \n \n71.80% 27.10% \n63 708 1,885 3,495 6,724 \n84 \n \n80.50% 26.80% \n171 687 1,829 3,411 6,532 \n81 \n \n88.60% 27.30% \n270 634 1,873 3,289 7,017 \n79 \n \nFood and Farm Operations \nCost per day per offender (food only) \nPercentage of annual food requirement produced through farm \nTotal revenue from food and commodities produced \nSavings across state agencies from commodities produced vs. purchased \n \n$1.55 \n \n$1.49 \n \n$1.48 \n \n$1.48 \n \n41.00% \n \n42.20% \n \n42.60% \n \n42.00% \n \n$8,257,088.00 $7,087,749.00 $6,526,638.00 $6,060,384.97 \n \n$6,817,583.25 $6,786,838.10 $6,827,068.86 $5,686,208.33 \n \n26 \n \n Program Performance Measures: \nProfit from sales used to offset GDC food service costs \nNumber of medical meals served to offenders \nNumber of offenders requiring special diets \n \nFY 2015 Actual \n$1,594,980.44 \n \nFY 2016 Actual \n$1,747,595.13 \n \nFY 2017 Actual \n$1,722,894.70 \n \nFY 2018 Actual \n$1,470,576.94 \n \n2,949,819 \n \n3,202,712 \n \n3,477,253 \n \n3,661,764 \n \n19,200 \n \n19,796 \n \n19,486 \n \n19,860 \n \nHealth \nTotal daily health cost per inmate, including physical health, mental health, dental care Daily cost per inmate for physical health care \nDaily cost per inmate for dental care \nDaily cost per inmate for mental health care \nNumber of telemedicine treatment/consultation hours \nTotal cost of health service providers \nCost of medications \nNumber of physical health care encounters \nMedicaid claims paid \nPercentage of inmates on a mental health caseload \n \n$10.31 \n \n$10.28 \n \n$12.21 \n \n$11.67 \n \n$8.46 \n \n$8.57 \n \n$10.45 \n \n$9.92 \n \n$0.49 \n \n$0.38 \n \n$0.44 \n \n$0.49 \n \n$8.36 \n \n$7.86 \n \n$7.50 \n \n$7.35 \n \n246.0 \n \n263.0 \n \n269.3 \n \n281.0 \n \n$33,017,014.00 $36,689,847.00 $44,023,012.00 $39,739,072.00 \n \n$26,566,797.00 $39,084,847.14 $42,303,325.00 $43,088,639.00 \n \n1,263,234 \n \n2,842,903 \n \n2,568,416 \n \n2,565,193 \n \n141 \n \n162 \n \n272 \n \n138 \n \n18% \n \n19% \n \n18% \n \n20% \n \nOffender Management \nOccupancy rate (prisons and all centers) \n \n103.5% \n \n104.2% \n \n104.3% \n \n104.1% \n \nNumber of admissions \n \n18,245 \n \n18,391 \n \n17,023 \n \n18,672 \n \nNumber of releases \n \n17,816 \n \n18,131 \n \n16,464 \n \n18,302 \n \nNumber of transfers \n \n56,610 \n \n56,829 \n \n53,296 \n \n55,975 \n \nNumber of sentence packets processed \n \n30,633 \n \n29,689 \n \n27,793 \n \n30,259 \n \nNumber of records requests processed \n \nN/A \n \nN/A \n \n1,297 \n \n2,392 \n \nNumber of inmates in GDC custody who have detainers before released \n \n15,462 \n \n14,881 \n \n14,887 \n \n14,795 \n \nAverage number of days to process inmates into GDC custody from county jails \n \n6 \n \n8 \n \n7 \n \n5 \n \nTotal expenditures for County Prison Subsidy \n \n$35,990,720.00 $35,662,160.00 $36,306,480.00 $34,152,920.00 \n \n27 \n \n Program Performance Measures: Private Prisons \nOccupancy rate \nThree-year felony reconviction rate \nNumber of GED diplomas received in private prisons \nNumber of contracted private prison beds as a percentage of all inmate beds Average daily cost per inmate \nState Prisons \nPhysical utilization rate \nThree-year felony re-conviction rate \nNumber of GED diplomas received \nNumber of vocational and on-the-job training certificates earned \nGeneral population bed utilization rate \nNumber of inmates enrolled in GED programs \nNumber of inmates enrolled in vocational training and on-the-job training certificate programs Number of vocational and on-the-job training certificate programs offered across all state prison facilities Number of charter high school diplomas earned \nNumber of inmates enrolled in charter high school programs \n \nFY 2015 Actual \n97.20% 31.4% 219 \n16.75% $50.19 \n \nFY 2016 Actual \n99.40% 30.1% 240 \n16.77% $50.26 \n \nFY 2017 Actual \n98.60% 30.0% 358 \n16.52% $48.76 \n \nFY 2018 Actual \n98.00% 28.3% 308 \n16.22% N/A \n \n93.10% 27.6% 236 2,260 \n96.65% N/A N/A N/A N/A N/A \n \n94.50% 26.4% 764 3,196 \n97.96% N/A N/A N/A N/A N/A \n \n94.80% 27.3% 1,624 4,805 \n97.75% N/A N/A N/A N/A N/A \n \n94.50% 27.6% 2,165 7,364 \n97.75% 10,519 10,375 \n202 101 325 \n \nTransition Centers \nPercentage of offenders who successfully completed Transition Centers (TC) programming Occupancy rate \nThree-year felony reconviction rate \nNumber of transition center beds as a percentage of all inmate beds \nRoom and board fees collected \nEmployment rate for TC offenders statewide \nPercentage of vacant security positions \n \n80.79% \n \n80.00% \n \n79.18% \n \n81.01% \n \n97.90% \n \n98.80% \n \n98.40% \n \n94.80% \n \n19.10% \n \n21.10% \n \n18.60% \n \n20.40% \n \n5.61% \n \n5.57% \n \n5.49% \n \n5.29% \n \n$5,682,108.19 $5,825,937.51 $6,506,144.57 $6,532,208.54 \n \n88.00% \n \n90.00% \n \n94.00% \n \n93.00% \n \n9.21% \n \n8.46% \n \n6.79% \n \n9.02% \n \n28 \n \n Program Performance Measures: \nDepartment of Community Supervision \nDepartmental Administration \nPercentage of electronic payments by ACH \nNumber of audit findings \nAgency turnover rate \nPercentage of transactions processed on behalf of attached Agency \nNumber of open records requests fufilled \nNumber of IT service requests \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nN/A \n \n81.00% \n \n80.91% \n \n83.39% \n \nN/A \n \n0 \n \n0 \n \nN/A \n \nN/A \n \nN/A \n \n13.09% \n \n12.53% \n \nN/A \n \n5.76% \n \n6.00% \n \n2.37% \n \nN/A \n \nN/A \n \n338 \n \n448 \n \nN/A \n \n10,456 \n \n8,369 \n \n11,455 \n \nField Services \nNumber of offenders under active supervision (cumulative) \nDaily cost of supervision per offender \nPercentage of employable offenders who are employed \nPercentage of offenders complying with court/Parole Board ordered community service Percentage of offenders complying with court/Parole Board ordered financial obligations Percentage of individuals successfully completing community supervision \nPercentage of offenders revoked to prison \nPercentage of offenders returned to prison for committing a new felony within three years Percentage of offenders identified with criminogenic needs referred to treatments Percentage of offenders identified with criminogenic needs completing treatments Percentage of participants that complete Day Reporting Center programming \nPercentage of offenders that successfully complete Aftercare Services \nAverage caseload per community supervision officer \nPercentage of required contacts made in the community \nPercentage of new Community Supervision Officer candidates successfully completing the Basic Community Supervision Officer Training course \nMisdemeanor Probation \nNumber of audits completed on misdemeanor probation providers \n \nN/A \n \nN/A \n \n258,843 \n \n275,777 \n \nN/A \n \nN/A \n \n$1.94 \n \n$2.11 \n \nN/A \n \nN/A \n \nN/A \n \n65.87% \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \n17.68% \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \n44% \n \n36% \n \nN/A \n \nN/A \n \n64.40% \n \n64.00% \n \nN/A \n \nN/A \n \n139 \n \n105 \n \nN/A \n \nN/A \n \nNA \n \n82.36% \n \nN/A \n \nN/A \n \n79% \n \n90% \n \nN/A \n \nN/A \n \n41 \n \n80 \n \n29 \n \n Program Performance Measures: \nNumber of on-site visits with misdemeanor probation providers \nNumber of misdemeanor probation contracts reviewed \nNumber of trainings provided to misdemeanor probation providers \n \nFY 2015 Actual \nN/A \nN/A \nN/A \n \nFY 2016 Actual \nN/A \nN/A \nN/A \n \nFY 2017 Actual \n46 \n175 \nN/A \n \nFY 2018 Actual \n82 \n782 \n16 \n \nGovernor's Office of Transition, Support, and Reentry \nPercentage of identified inmates placed into Georgia's Prisoner Re-Entry Initiative (GA PRI) program prior to release Number of supervisees discharged from GA-PRI for non-completion violation of probation or parole Number of re-entry contacts made with community resources \nNumber of inmates identified for Georgia's Prisoner Reentry Initiative \nPrison In-Reach Specialist average annual caseload \n \nN/A \n \nN/A \n \nN/A \n \n32% \n \nN/A \n \nN/A \n \n566 \n \n1,193 \n \nN/A \n \nN/A \n \n10,866 \n \n20,142 \n \nN/A \n \nN/A \n \n23,733 \n \n27,320 \n \nN/A \n \nN/A \n \n181 \n \n492 \n \n30 \n \n Program Performance Measures: \nDepartment of Community Supervision: Attached Agencies \nGeorgia Commission on Family Violence \nNumber of Family Violence Intervention Programs certified in Georgia \nNumber of site visits with Family Violence Intervention Programs \nNumber of individuals trained on family violence awareness \nNumber of active family violence task forces \nNumber of family violence task forces receiving technical assistance \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \n105 \n \n110 \n \n112 \n \n116 \n \nN/A \n \nN/A \n \n20 \n \n29 \n \nN/A \n \nN/A \n \n1,825 \n \n3,329 \n \nN/A \n \nN/A \n \n38 \n \n42 \n \nN/A \n \nN/A \n \nN/A \n \n42 \n \n31 \n \n Program Performance Measures: \nDepartment of Defense \nDepartmental Administration \nNumber of Audit Findings. \nNumber of payments processed. \nPercentage of payments made electronically \nVoucher lines entered. \nAgency turnover rate. \nMilitary Readiness \nSuccessful responses by GADoD to GEMA's requests for assistance \nTotal State Defense Force volunteer mandays for state and community support missions. Average number of ARNG Guardsmen trained per Readiness Centers. \nAverage cost of GaARNG Site Improvement. \nTotal average number of Deployment Eligible Guardsmen \nARNG Billeting Units: number of paid nights \nFederal dollars received per state dollar invested \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \n0 9,998 \n68% 23,729 18.60% \n \n0 9,924 \n69% 25,269 23.10% \n \n0 11,239 \n72% 29,207 21.30% \n \n1 12,542 \n73% 70,770 30.90% \n \n100% 14,791 \n229 $652,857 \n10,950 61,647 \n$9.00 \n \n100% 13,263 \n184 $963,633 \n13,686 58,460 \n$5.71 \n \n100% 16,771 \n184 $910,493 \n12,311 71,404 \n$8.77 \n \n100% 2,777 \n186 $947,000 \n10,292 74,707 $42.60 \n \nYouth Educational Services \nNumber of at-risk youth graduating from the Youth Challenge Academy \nPercentage of Youth Challenge Academy graduates that earn their academic credentials through either General Education Diploma or High School Diploma \nPercentage of Youth Challenge Cadets that meet Department of Defense standard for success six months after graduation \nAverage state cost per cadet \nPercentage of Youth Challenge Graduates who could not be contacted at six months after graduation \n \n771 39% 88% $3,799 \n9% \n \n797 41% 84% $3,794 10% \n \n850 54% 84% $2,752 11% \n \n926 49% 71% $5,774 32% \n \n32 \n \n Program Performance Measures: \nDepartment of Driver Services \nDepartmental Administration \nNumber of super speeder citations paid \nSuper speeder citations paid percentage rate \nSuper speeder revenue collected \nAverage number of days to process payments to vendors \nPercentage of payments made electronically to vendors \nTotal number of continuing education units awarded \nFull Time Agency Turnover \nTraining modules completed \nFull Time Driver Examiner 1 turnover rate \nFull Time Driver Examiner 2 turnover rate \nFull Time manager turnover rate \nFull Time assistant manager turnover rate \nPart time examiner turnover rate \nAverage number of days to process endorsement applications \nNumber of drivers license fraud investigations \nPercentage of permanent documents mailed to customers within 14 days (Target 98%) Percentage of permanent documents mailed to customers within 14 days through Online services processing Number of traditional calls answered by non traditional channels \nNumber of Payments processed online \nPercentage of Contact Center customer calls abandoned \nPercentage of fraud investigations determined to be unfounded \nPercentage of fraud investigations that resulted in actual fraud \nLicense Issuance \nNumber of Real ID cards issued \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \n63,356 \n \n61,941 \n \n80.00% \n \n76.30% \n \n$13,968,210 \n \n$13,305,587 \n \n16 \n \n21 \n \n50.51% \n \n55.90% \n \n3,580 \n \n3,645 \n \n26.00% \n \n40.38% \n \n1,369 \n \n5,347 \n \n25.00% \n \n31.52% \n \n16.70% \n \n17.98% \n \n15.70% \n \n11.86% \n \n20.80% \n \n14.58% \n \n58.90% \n \n110.19% \n \n8 \n \n8 \n \n1,397 \n \n1,286 \n \n97.00% \n \n99.55% \n \n99.50% \n \n99.12% \n \nN/A \n \n26,022 \n \n297,291 \n \n168,843 \n \n14.29% \n \n17.14% \n \n22.00% \n \n20.20% \n \n78.00% \n \n79.80% \n \n66,195 78.60% $14,219,555 \n20 50.40% \n9,150 36.00% \n7,191 36.00% 22.00% 15.00% 19.00% 82.00% \n7 1,042 96.76% 99.13% 25,626 314,130 15.91% 18.79% 81.21% \n \n68,670 76.00% $14,306,750 \n25 58.00% \n3,865 7.75% 5,737 16.46% 8.89% 1.69% 4.08% 35.00% \n6 924 95.20% 97.70% 20,587 502,309 27.78% 14.80% 85.20% \n \n1,063,743 \n \n1,600,430 \n \n1,567,452 \n \n2,565,828 \n \n33 \n \n Program Performance Measures: \nPercentage of individuals enrolled in Real ID. \nTotal number of License, Commercial Driver's License (CDL), Motor Cycle License, or Identification Card renewals requested Number of CDL medical certifications completed \nNumber of valid CDL drivers \nNumber of Motorcycle licenses issued \nReduction in issuance process time due to motorcycle safety class participation (in hours) Number of students enrolled in motorcycle safety program classes \nTotal number of commercial drivers license exams monitored \nNumber of online transactions processed \nNumber of online accounts opened \nNumber of drivers seeking chauffeur/for hire endorsements \nNumber of Customer Service Center customers served \nPercentage of Customer Service Center customers served within 30 minutes or less (Target: 95%) Number of customer calls to the Contact Center \nPercentage of customer calls to the Contact Center answered within 3 minutes or less (Target: 85%) Number of citations processed by Records Management \nPercentage of citations processed by Records Management within 10 days \nPercentage of fraud investigations completed within 60 days (Target: 70%) \n \nFY 2015 Actual \n50.45% 770,293 \nN/A 331,857 \n80,229 3,275 6,551 500 \n319,618 320,836 \n1,249 3,413,503 \n94.40% 1,831,329 \n71.66% 217,448 95.00% 55.00% \n \nFY 2016 Actual \n69.60% 1,418,612 \nN/A 336,376 \n86,805 2,987 5,974 593 \n426,122 367,550 \n4,972 4,261,284 \n93.60% 1,583,348 \n51.35% 245,142 90.00% 54.74% \n \nFY 2017 Actual \n83.99% 1,538,310 \n162,980 352,136 131,969 \n4,047 7,807 \n637 503,789 354,963 \n1,268 4,324,341 \n95.97% 1,605,969 \n59.58% 201,479 100.00% 53.48% \n \nFY 2018 Actual \n89.00% 1,383,625 \n155,677 345,995 156,502 \n3,746 7,489 \n696 730,853 504,126 \n758 3,856,916 \n96.82% 1,755,806 \n48.34% 186,836 97.00% 74.90% \n \nRegulatory Compliance \nPercentage of regulated programs in compliance \nAverage number of days for Regulatory Compliance programs that are out of compliance to become compliant Total number of driver safety programs regulated, e.g. driver training, DUI schools Number of certification applications for regulated programs \nNumber of audit findings \nNumber of students enrolled in Electronic Alcohol and Drug Awareness Programs (eADAP) \n \n85.76% 11.50 849 1,667 0 \n13,560 \n \n85.10% 11.48 876 2,132 0 \n15,107 \n \n88.71% 8.10 \n1,014 3,036 \n34 12,048 \n \n89.00% 9.50 904 \n2,410 103 \n24,407 \n \n34 \n \n Program Performance Measures: \nBright from the Start: Georgia Department of Early Care and Learning \nChild Care Services \nAverage days to respond to category one serious complaints \nPercentage of licensed child care learning centers, group day care homes, and family day care homes that are compliant with licensing rules \nNumber of licensing, monitoring, technical assistance, and complaint investigation visits to child care learning centers, group day care homes, and family day care homes in order to increase compliance and raise quality \nNumber of audit findings \nPercentage of weekly Child Care Subsidy Payments processed electronically \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \n1 94% 14,319 \nN/A 100% \n \n1 92% 14,432 \nN/A 100% \n \n1 98% 15,069 \n0 100% \n \n1 99% 14,784 \nN/A 100% \n \nNutrition Services \nNumber of feeding sites for both the Child and Adult Care Food Program and Summer Food Service Program Number of meals served by providers in the Child and Adult Care Food Program and the Summer Food Service Program Percentage of accurately submitted monthly claims reimbursed within 10 days of receipt Number of program provider trainings provided on healthier menu options \nNumber of counties participating in the Child and Adult Care Food Program \nNumber of counties participating in the Summer Food Service Program \n \n5,174 85,390,754 \n98% 12 \n152 145 \n \n7,277 86,175,410 \n99% 3 \n153 150 \n \n6,560 84,070,504 \n98% 5 \n158 154 \n \n6,560 66,652,529 \n98% 5 \n158 154 \n \nPre-Kindergarten Program \nGeorgia Pre-Kindergarten program enrollment \nNumber of children on Pre-Kindergarten waiting list \nPercentage of classrooms implementing Work Sampling System (WSS) online in order to monitor and report student progress \nPercentage of children rated as \"in process\" or \"proficient\" on at least 80% of the WSS Language and Literacy Indicators \nPercentage of children rated as \"in process\" or \"proficient\" on at least 80% of the WSS Mathematics indicators \nPercentage of new Pre-Kindergarten teachers who attended both days of New Pre-K Teacher Institute who scored at 80% or above on all proficiency quizzes \nQuality Initiatives \nNumber of compliant licensed early care and education programs that participate in the Quality Rating and Improvement System \nPercentage of compliant licensed early care and education programs that participate in the Quality Rating and Improvement System \nNumber of unique early learning professionals in the INCENTIVES Program \n \n80,430 4,468 100% 95% 93% 83% \n2,344 38% \n1,654 \n \n80,825 4,663 100% 96% 94% 98% \n2,438 51% \n1,461 \n \n80,874 4,596 100% 96% 94% 96% \n2,868 61% \n1,311 \n \n80,536 4,065 100% 96% 95% 93% \n3,482 75% \n1,280 \n \n35 \n \n Program Performance Measures: \nPercentage of early learning and education programs that have improved their level of quality in the Quality Rating and Improvement System \nPercentage of INCENTIVES Program participants who increased their education level from the initial credential/degree earned \nPercentage of Quality Rating and Improvement System rated early care and education programs in the top two tiers (2- or 3-star rating) \nPercentage of children who receive Childcare and Parent Services (CAPS) eligible subsidies who are served in Quality Rated programs \nNumber of unique early learning professionals in the SCHOLARSHIPS program \nNumber of referrals offered to families by the Statewide Parental Referral System \nNumber of children served in the Rising Pre-Kindergarten and Rising Kindergarten Summer Transition Programs \nNumber of submitted Quality Rated portfolios supported by the Child Care Resource and Referral System for participation in the Quality Rating and Improvement System \n \nFY 2015 Actual \nN/A \n16% \n68% \n14% \n1,386 \n27,575 \n1,583 \nN/A \n \nFY 2016 Actual \nN/A \n11% \n59% \n26% \n1,167 \n28,680 \n2,636 \n574 \n \nFY 2017 Actual \n48% \n3% \n60% \n34% \n1,208 \n28,109 \n3,106 \n510 \n \nFY 2018 Actual \n47% \n4% \n68% \n41% \n1,280 \n35,178 \n3,252 \n510 \n \n36 \n \n Program Performance Measures: \nDepartment of Economic Development \nDepartmental Administration \nNumber of audit findings Number of days from requisition to purchase order dispatch Number of payments processed Percentage of payments processed electronically Average number of days to process payments Agency turnover rate \nFilm, Video, and Music \nDirect Capital investment (in millions) Projects initiated Work days created by film and television production Leads scouted resulting into initiated project Value of tax credits certified \nGeorgia Council for the Arts \nNumber of Georgia Council for the Arts grant awards Number of counties served by GCA \nGeorgia Council for the Arts - Special Project \nNumber of grant awards \nInternational Relations and Trade \nKey clients (statewide) Trade Successes \nGlobal Commerce \nNumber of jobs created Direct capital investment (millions) Number of active projects initiated Number of companies assisted Active projects resulting in retention, relocation, or expansion \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \n0 3 4,437 67 4 10.6% \n \n0 3 4,860 68 4 13.0% \n \n2 3 5,009 69 4 12.7% \n \nN/A 3 \n5,515 71 4 \n10.9% \n \n$1,700 \n \n$2,000 \n \n$2,700 \n \n$2,700 \n \n248 \n \n245 \n \n320 \n \n455 \n \n1,188,371 \n \n1,202,256 \n \n3,301,100 \n \n4,365,500 \n \n38% \n \n58% \n \n50% \n \n25% \n \n$504,402,595 $606,026,394 $800,277,268 $801,058,816 \n \n80 \n \n90 \n \n102 \n \nN/A \n \n114 \n \n129 \n \n128 \n \n131 \n \nN/A \n \n94 \n \n85 \n \n312 \n \n943 \n \n761 \n \n821 \n \n1,396 \n \n388 \n \n389 \n \n253 \n \n267 \n \n21,476 $4,080 \n \n22,029 $4,170 \n \n30,039 $5,332 \n \n27,363 $5,566 \n \n372 \n \n586 \n \n815 \n \n866 \n \n724 \n \n671 \n \n1,028 \n \n1,110 \n \n35% \n \n58% \n \n46% \n \n48% \n \n37 \n \n Program Performance Measures: Small and Minority Business Development \nNumber of companies served Number of community visits Number of Resource Awareness recipients \nTourism \nTourism expenditures (in billions per calendar year) Visitors to the Visitor Information centers Tourists visiting Georgia (in millions per calendar year) Unique visitors to the Explore Georgia website Impressions \n \nFY 2015 Actual \n755 \n97 \n1,121 \n \nFY 2016 Actual \n1,016 \n78 \n876 \n \nFY 2017 Actual \n759 \n76 \n1,011 \n \nFY 2018 Actual \n586 \n65 \n1,263 \n \n$26.65 13,132,123 \n99 3,940,393 530,029,568 \n \n$27.47 4,931,909 \n102 4,539,657 589,393,220 \n \n$28.50 11,396,252 \n105 5,121,591 632,708,559 \n \n$29.60 13,674,169 \n109 5,130,189 550,667,538 \n \n38 \n \n Program Performance Measures: \nDepartment of Education \nAgricultural Education \nGrades 6-12 student enrollment in Extended Day/Year programs \nNumber of schools providing Extended Day/Year programs \nPercentage of agriculture teachers meeting all required Extended Day/Year program standards Average number of monthly Extended Day contact hours reported \nAverage number of Extended Year contact hours reported \nPercentage of performance standards met on the Area Teacher program work evaluation Percentage of classroom agriculture teachers meeting all required program standards Average number of monthly Area Teacher contact hours reported \nNumber of teachers trained by Agriculture Area Teachers \nPercentage of performance standards met on the Young Farmer Teacher program work evaluation Young Farmer participants per instructor \nAverage number of contact hours reported by the Young Farmer teacher monthly report Enrollment in program events and activities at FFA Youth Camp facilities \nNumber of FFA events held at Camp John Hope and the Georgia FFA-FCCLA Center \nBusiness and Finance Administration \nAgency turnover rate \nNumber of audit findings \nNumber of payments processed \nPercentage of payments processed electronically \nNumber of open records requests \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \n38,894 289 97% 42 344 98% 97% 40 416 90% 187 30 \n7,432 114 \n \n41,117 310 98% 40 345 98% 98% 44 434 95% 188 32 \n7,697 120 \n \n41,953 317 98% 40 351 \n100% 96% 52 455 95% 193 32 \n7,281 115 \n \n42,288 325 98% 43 352 \n100% 97% 56 465 96% 195 36 \n7,561 118 \n \n14.5% 4 \n208,369 93% 110 \n \n15.5% 0 \n227,845 94% 117 \n \n8.6% 0 \n150,641 99% 127 \n \n11.4% N/A \n134,874 99% 116 \n \nCentral Office \nState Central Office cost per FTE (i.e., student) \n \n$2.30 \n \n$2.33 \n \n$2.41 \n \n$3.52 \n \nCharter Schools \nNumber of charter schools \n \n119 \n \n115 \n \n106 \n \n113 \n \n39 \n \n Program Performance Measures: \nNumber of charter school petitions reviewed by the Georgia Department of Education Number of charter schools authorized \nPercentage of charter school requests for renewal approved \nNumber of students enrolled in charter schools \nCharter school student graduation rate \nNumber of charter system petitions reviewed by the Georgia Department of Education Number of approved charter systems operating \nNumber of planning grants awarded \nNumber of contact hours reported by planning consultants \nNumber of facilities grants awarded \nAverage value of facilities grants awarded \nNumber of Federal Charter School Program grants awarded \n \nFY 2015 Actual \n38 29 100% 75,247 80.0% \n6 28 \n5 6,827 \n11 $127,273 \n2 \n \nFY 2016 Actual \n27 24 92% 90,875 78.1% 10 32 \n4 10,671 \n9 $155,556 \n0 \n \nFY 2017 Actual \n33 20 71% 84,392 76.0% \n2 42 \n3 18,490 \n11 $127,273 \n0 \n \nFY 2018 Actual \n35 31 88% 86,549 73.9% \n9 45 \n3 35,646 \n10 $147,500 \n26 \n \nCommunities in Schools \nNumber of at-risk students receiving intensive services \nDropout rate for students served by Communities In Schools \nGraduation rate for students served by Communities In Schools \nPercentage of school districts with campuses participating in Communities In Schools Average amount of state funds spent per student served \nTotal dollars leveraged \n \n10,580 4.6% \n89.5% 22.78% $97.65 $12,045,405 \n \n13,018 3.2% \n88.7% 22.78% $80.90 $14,936,165 \n \n12,866 3.2% \n91.4% 22.78% $93.51 $13,582,560 \n \n13,891 4.1% \n96.2% 22.78% $88.41 $13,783,019 \n \nCurriculum Development \nNumber of resources developed to support implementation of curricular standards (resources include standards, framework components, videos, and remediation support) Average cost to develop a resource \nNumber of unique visits to GeorgiaStandards.org \nNumber of teachers attending curriculum and instruction training sessions \nNumber of industry specific language training courses developed \n \n363 $762.12 971,715 \n27,078 0 \n \n978 $658.62 915,095 \n30,212 0 \n \n693 $557.78 770,330 \n30,506 0 \n \n453 $644.82 749,810 \n49,437 0 \n \n40 \n \n Program Performance Measures: Federal Programs \nNumber of Title I schools \nAverage cost per school implementing Title Programs \n \nFY 2015 Actual \n1,615 \n$264,467 \n \nFY 2016 Actual \n1,633 \n$244,179 \n \nFY 2017 Actual \n1,651 \n$246,920 \n \nFY 2018 Actual \n1,647 \n$258,017 \n \nGeorgia Network for Educational and Therapeutic Support (GNETS) \nNumber of students served \n \n4,758 \n \nCost per student (to include state and federal funds) \n \n$13,258 \n \nPercentage of students who meet or exceed reading and math standards on \n \nN/A \n \nMilestones \n \nPercentage of students who are marked as proficient on the Georgia Alternate \n \nN/A \n \nAssessment \n \nGeorgia Virtual School \nNumber of courses offered \nNumber of advanced placement courses offered \nNumber of enrollments (in half-year segments) \nNumber of systems with students enrolled in GaVS courses \nPercentage of students completing courses \nPercentage of students passing the appropriate End of Course Test for courses that require such a test Percentage of Credit Recovery students who passed final exam \n \n147 27 \n24,147 162 \n94.0% N/A 97% \n \n4,492 $15,656 \nN/A N/A \n120 27 \n29,193 154 \n94.0% 85.92% \n97% \n \n4,117 $17,491 \nN/A N/A \n124 27 \n29,119 142 \n93.6% 84.60% \n97% \n \n3,805 $19,179 \nN/A N/A \n127 26 \n30,400 151 \n94.3% 87.50% \n97% \n \nInformation Technology Services \nAverage bandwidth allocated per school expressed in megabits per second Percentage of school systems connected to the statewide network Percentage of classrooms with internet connection Average amount of local support for information technology Average school bandwidth overall (including local support) \n \n15 100% 99.44% \nN/A 61 \n \n100 100% 99.29% \nN/A 228 \n \n100 100% 99.32% 1,518 \n207 \n \n100 100% 99.70% 1,955 \n261 \n \nNon Quality Basic Education Formula Grants \nNumber of students served in residential treatment facilities \nAverage educational cost per student served in a residential treatment facility \n \n781 $6,504 \n \n796 $6,561 \n \n797 $7,211 \n \n772 $7,315 \n \n41 \n \n Program Performance Measures: Nutrition \nNumber of lunches served (in millions) \nAverage number of lunches served daily \nPercentage of children participating in the lunch program \nPercentage of children participating in the breakfast program \nAverage cost of breakfast per student \nAverage cost of lunch per student \nPercentage of local school systems under review that are in full compliance with the nutritional standards required by the USDA Percentage of school districts with more than 75% of students participating in the Free and Reduce Lunch Program \n \nFY 2015 Actual \n203 1,134,897 \n69.2% 35.3% $1.63 $3.09 94.00% 45.45% \n \nFY 2016 Actual \n202 1,120,668 \n68.2% 37.0% $1.67 $3.22 93.75% 45.10% \n \nFY 2017 Actual \n202 1,091,592 \n67.2% 36.1% $1.83 $3.25 89.47% 47.57% \n \nFY 2018 Actual \n195 1,090,019 \n66.6% 35.2% $1.31 $3.50 96.50% 42.00% \n \nPreschool Disabilities Services \nNumber of three- and four-year old students with disabilities served by this program \nCost of program per student served \nPercentage of children receiving preschool handicapped services who improved functioning in acquisition and use of knowledge and skills \nPercentage of children receiving preschool handicapped education services who remain in their regular education peer cohort \n \n9,063 $3,470 89.70% 55.30% \n \n9,515 $3,304 84.20% 54.90% \n \n9,656 $3,490 85.73% 52.89% \n \n9,983 $3,562 84.30% 51.90% \n \nQuality Basic Education Program \nNumber of FTEs (i.e., students) \nStatewide high school graduation rate (cohort method) \nStatewide high school dropout rate Number of students served by the Georgia Special Needs Scholarship \nAverage scholarship award per student participating in the Georgia Special Needs Scholarship Average number of buses operated daily \nAverage number of students transported daily \nAverage amount of state and local funds expended per student on pupil transportation Number of reported at fault collisions \nNumber of buses used for daily student transport exceeding useful life \nAverage number of miles driven per driver per day \n \n1,723,663 78.9% 2.6% 3,811 $5,396 \n14,875 1,032,258 \n$455.27 499 \n4,579 54 \n \n1,736,628 79.4% 2.7% 4,185 $5,614 \n14,854 1,012,690 \n$474.44 654 \n6,299 52 \n \n1,744,714 80.6% 2.8% 4,553 $5,722 \n14,858 963,622 $506.92 \n584 4,718 \n54 \n \n1,746,203 81.6% N/A 4,664 $6,672 \n14,671 1,007,996 \nN/A 474 5,303 \n54 \n \n42 \n \n Program Performance Measures: \nNumber of vehicles passing stopped buses \nDaily miles all systems \nNumber of school nurses and school nurse assistants \nAverage number of students served by a school nurse or nurse assistant \nNumber of school nurses or school nurse assistants per school \nPercentage of students requiring remedial coursework in college \nPercentage of students enrolled in postsecondary education within 16 months of graduation \nCollege and Career Ready Performance Index (CCRPI) Score for Elementary Schools College and Career Ready Performance Index (CCRPI) Score for Middle Schools College and Career Ready Performance Index (CCRPI) Score for High Schools \n \nFY 2015 Actual \n8,790 800,838 \n1,699 973 1.00 \n38.6% 63.2% \n76 71 76 \n \nFY 2016 Actual \n8,289 778,655 \n1,729 1,016 \n1.00 39.4% 64.9% \n72 72 76 \n \nFY 2017 Actual \n7,945 795,923 \n1,936 907 0.84 \n38.4% N/A \n73 73 77 \n \nFY 2018 Actual \n7,465 787,672 \n1,867 947 0.82 N/A N/A \n78 76 75 \n \nRegional Education Service Agencies (RESAs) \nNumber of teachers/ school staff earning Professional Learning Units (PLUs) through courses and workshops Number of teachers/ school staff attending other professional learning activities \nTotal number of contact hours earned by teachers and school staff through workshops and training Amount saved through regional contracts \nNumber of attendees at technology focused trainings conducted \nNumber of PLUs earned through RESA courses and workshops \n \n29,351 88,636 \nN/A $29,170,497 \n85,914 83,914 \n \n25,728 87,372 \nN/A $30,884,088 \n28,348 77,630 \n \n17,245 112,306 3,524,372 $42,193,413 \n24,482 59,737 \n \n19,995 133,762 4,672,619 $46,675,994 \n36,755 69,310 \n \nSchool Improvement \n \nPercentage of high schools served and classified as Focus that had an increase \n \n59% \n \n100% \n \n89% \n \nN/A \n \nin the four year cohort graduation rate from the previous year \n \nPercentage of schools served that demonstrated an increased CCRPI score from the previous year \n \n48.17% \n \n66.50% \n \n47.05% \n \nN/A \n \nNumber of districts implementing Teacher/Leader Keys Evaluation System (TKES/LKES) \n \n180 \n \n180 \n \n180 \n \nN/A \n \nAverage number of Priority schools served by a School Effectiveness Specialist Team \n \n13 \n \n13 \n \n13 \n \nN/A \n \nState Charter School Commission Administration \nNumber of operational state charter schools in Georgia \nNumber of applications received \n \n15 \n \n20 \n \n23 \n \n29 \n \n15 \n \n23 \n \n12 \n \n12 \n \n43 \n \n Program Performance Measures: \nNumber of new charter schools authorized \nNumber of state charter schools closed by the State Charter Schools Commission due to poor academic and/or financial performance Number of training activities conducted with existing charter schools \nNumber of training activities conducted with potential charter schools \nNumber of charter schools outperforming comparison school districts based on the College and Career Ready Performance Index (CCRPI) and value-added impact scores Number of charter schools performing above the statewide average for CCRPI \n \nFY 2015 Actual \n7 \n0 \n18 \n2 \n4 \n2 \n \nFY 2016 Actual \n3 \n1 \n14 \n6 \n7 \n3 \n \nFY 2017 Actual \n6 \n0 \n15 \n4 \n10 \n9 \n \nFY 2018 Actual \n3 \n1 \n19 \n4 \nN/A \nN/A \n \nState Schools \nNumber of students enrolled at Atlanta Area School for the Deaf \nNumber of students enrolled at Georgia Academy for the Blind \nNumber of students enrolled at Georgia School for the Deaf \nPercentage of students in grades 1-12 completing Individualized Education Program goals at Atlanta Area School for the Deaf Percentage of students in grades 1-12 completing Individualized Education Program goals at Georgia Academy for the Blind Percentage of students in grades 1-12 completing Individualized Education Program goals at Georgia School for the Deaf Percentage of graduates completing transition plans at all three state schools \nPercentage of prior year's graduates at Atlanta Area School for the Deaf that have a positive postsecondary outcome: career, schooling, job training Percentage of prior year's graduates at Georgia Academy for the Blind that have a positive postsecondary outcome: career, schooling, job training Percentage of prior year's graduates at Georgia School for the Deaf that have a positive postsecondary outcome: career, schooling, job training Cost per student at Atlanta Area School for the Deaf \nCost per student at Georgia Academy for the Blind \nCost per student at Georgia School for the Deaf \nGraduation rate at Atlanta Area School for the Deaf \nGraduation rate at Georgia Academy for the Blind \nGraduation rate at Georgia School for the Deaf \n \n193 106 120 98% 95% 97% 100% 66% 89% 73% $46,371 $80,260 $56,633 100% 100% 100% \n \n179 115 101 99% 97% 100% 100% 86% 87% 75% $48,487 $73,957 $67,934 100% 100% 100% \n \n185 100 \n85 100% 100% 100% 100% \n88% 43% 70% $48,982 $89,736 $76,394 100% 100% 100% \n \n182 106 \n85 99% 100% 100% 100% 90% 86% 75% $52,017 $84,637 $73,538 100% 100% 100% \n \n44 \n \n Program Performance Measures: Technology/Career Education \nTotal student enrollment in grades 6-12 Total student enrollment in grades 9-12 \nNumber of high school concentrators (students with 3 or more classes in a Career Pathway) Number of professional development workshops for teachers \nNumber of industry certified programs \nCareer and technology student organization membership \nCost per student served (unduplicated count) \nGraduation rate for Career, Technology, and Agricultural Education concentrators Difference of Career, Technology, and Agricultural Education graduation rate from the state average Total student enrollment in grades 6-8 \n \nFY 2015 Actual \n577,020 330,094 111,077 \n281 471 145,503 N/A 94.9% 16.1% 246,926 \n \nFY 2016 Actual \n577,825 344,971 119,852 \n366 483 150,084 N/A 94.8% 15.4% 232,854 \n \nFY 2017 Actual \n591,172 350,948 130,547 \n209 476 156,384 N/A 96.0% 15.4% 240,224 \n \nFY 2018 Actual \nN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A \n \nTesting \nNumber of Georgia Milestones tests administered \nAverage Georgia Milestones cost per student \nNumber of Georgia Milestones tests administered online \nNumber of Advanced Placement (AP) exams administered \nNumber of students taking AP exams \nNumber of AP test fees subsidized \nPercentage of students statewide who obtained a score of three (3) or higher on advanced placement exams \nTuition for Multiple Disability Students \nNumber of students with disabilities served in residential placements \nAverage total cost per student \nPercentage of all services covered by state grant funds \n \n4,076,627 $6.37 \n1,617,904 142,487 89,936 24,246 55% \n \n4,215,905 $5.48 \n2,713,395 149,968 86,734 24,282 56% \n \n3,187,001 $7.47 \n2,650,374 153,154 87,545 25,283 57% \n \n3,237,211 $7.74 \n2,852,196 154,479 87,109 23,123 59% \n \n18 $151,489 \n57.0% \n \n14 $198,197 \n48.0% \n \n15 $103,463 \n50.9% \n \n13 $176,911 \n51.0% \n \n45 \n \n Program Performance Measures: \nEmployees' Retirement System of Georgia \nDeferred Compensation \nNumber of participants \nTotal assets under management (in millions) \nCost per participant \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \n59,552 $1,204 \n$59 \n \n63,037 $1,252 \n$58 \n \n68,542 $1,453 \n$62 \n \n72,699 $1,615 \n$60 \n \nGeorgia Military Pension Fund \nNumber of retirees \u0026 beneficiaries receiving benefits \nTotal benefit payments made \nNew retiree on-time processing rate \n \n844 $896,000 \n89% \n \n915 $963,000 \n79% \n \n985 $1,042,000 \n64% \n \n1,076 $1,138,000 \n77% \n \nPublic School Employees Retirement System \nNumber of retirees \u0026 beneficiaries receiving benefits \nTotal benefit payments made (in millions) \nNew retiree on-time processing rate \n \n16,994 $56.97 \n98% \n \n17,626 $57.90 \n98% \n \n18,104 $59.38 \n99% \n \n18,492 $61.82 \n97% \n \nSystem Administration \nNumber of active enrollees in the Employees' Retirement System (ERS) plan New retiree on-time processing rate for the ERS plan Percentage of ERS plan service retirement applications processed without error Number of retirees \u0026 beneficiaries receiving benefits through the ERS plan Total benefit payments made for the ERS plan (in millions) Average speed to answer incoming calls (in seconds) Number of calls dropped compared to volume of calls Number of audit findings in annual financial audit \n \n60,419 99.5% 94.2% 47,180 $1,334.28 \n71 4.9% \n0 \n \n59,766 98.1% 92.9% 48,449 $1,347.63 \n69 4.1% \n0 \n \n60,983 98.4% 93.9% 49,632 $1,394.28 \n93 5.2% \n0 \n \n60,406 97.7% 92.0% 50,863 $1,413.30 \n69 4.2% \n0 \n \n46 \n \n Program Performance Measures: \nState Forestry Commission \nCommission Administration \nNumber of audit findings Total federal dollars received agency wide \nForest Management \nNumber of water quality exams conducted on logging and forestry operations Number of acres covered by forest management plans Number of forested acres in the state Landowners reached through educational programs \nForest Protection \nNumber of acres burned by wildfires Average fire response time (in minutes) Number of online and automated burn permits issued Percentage of burn permits issued online Number of acres per firefighter Dollar value of property destroyed/damaged by forest fires Number of wildfire arson investigations conducted Number of fire fighters trained and certified in wild land firefighting \nTree Seedling Nursery \nAmount of revenue generated through seedling sales Number of seedlings sold Percentage of seedlings sold as compared to total seedlings grown and available in inventory for sale Number of orders filled Number of customers served Revenue generated through seedlings sales, seed sales, and timber sales \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \n0 $9,306,162 \n \nN/A $12,396,615 \n \nN/A $6,466,832 \n \n0 $17,143,762 \n \n1,689 443,377 24,744,742 \n59,827 \n \n1,998 351,714 24,634,900 \n59,748 \n \n1,188 556,571 24,728,400 357,265 \n \n1,217 492,832 24,564,762 308,748 \n \n14,510 27 \n754,344 90% \n66,758 $5,697,232 \n43 72 \n \n9,970 26 \n783,255 91% \n66,758 $3,163,294 \n61 87 \n \n71,084 29 \n776,460 91% \n68,620 $5,296,044 \n86 112 \n \n15,385 26 \n820,250 92% \n68,620 $2,767,273 \n42 97 \n \n$956,454 11,829,958 \n91.75% 3,306 1,727 \n$1,210,459 \n \n$1,043,743 10,622,290 \n79.71% 2,549 1,361 \n$1,287,512 \n \n$888,453 12,260,780 \n87.33% 2,934 1,541 \n$1,203,494 \n \n$1,071,596 12,484,990 \n92.84% 2,734 1,541 \n$1,310,270 \n \n47 \n \n Program Performance Measures: \nOffice of the Governor: Attached Agencies \nOffice of the Child Advocate \nNumber of child welfare complaints (per calendar year) \nAverage time to complete an investigation \nPercentage of teams that remain in compliance with Child Abuse Protocol requirements \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \n649 60 \n74% \n \n700 60 \n66% \n \n545 56 \n78% \n \n653 65 \n73% \n \nGeorgia Emergency Management and Homeland Security Agency \nPercentage of all requests for state assets and mutual aid assistance handled successfully \nNumber of approved Annual County Emergency Management Work Plans \n \n100% 156 \n \nTotal number of projects open in the Public Assistance grant program \n \nN/A \n \nTotal number of projects open in the Hazard Mitigation grant program \n \n110 \n \nNumber of Certified Emergency Managers trained by the agency \n \n61 \n \nNumber of days the State Operations Center was open to coordinate state \n \n14 \n \nresponse to disasters or emergencies \n \nNumber of school safety training programs provided \n \n32 \n \nNumber of persons that attended agency sponsored WebEOC training \n \n277 \n \nDollar value of payments processed to local governments \n \n$67,957,991 \n \nNumber of Homeland Security subawards managed \n \n107 \n \nNumber of wireless emergency 911 plans \n \n177 \n \n100% 158 N/A 60 54 12 59 231 \n$39,001,517 128 177 \n \n100% 158 \n3,322 54 \n105 54 \n118 347 $78,339,828 265 175 \n \n100% 161 \n2,827 110 61 21 100 386 \n$53,444,913 298 175 \n \nGeorgia Commission on Equal Opportunity \nPercentage of employment discrimination complaints against a state agency closed within 90 days (per calendar year) \nPercentage of successful performance evaluations by the U.S. Equal Employment Opportunity Commission (per calendar year) \nPercentage of successful performance evaluations by the U.S. Department of Housing and Urban Development (per calendar year) \nNumber of employment discrimination complaints received against a state agency (per calendar year) \nAverage number of hours to complete an employment discrimination investigation (per calendar year) \nNumber of fair housing complaints received (per calendar year) \nPercentage of fair housing complaints closed within 100 days (per calendar year) \nAverage number of hours to complete a fair housing complaint investigation (per calendar year) \n \n25% 100% \nN/A 46 \n1,080 30 8% \nN/A \n \n11% 100% \nN/A 77 \n800 30 \n20% N/A \n \n17% 100% \nN/A 50 \n1,200 30 \n10% N/A \n \n17% 100% \nN/A 29 \n104 21 5% \n260 \n \n48 \n \n Program Performance Measures: Georgia Professional Standards Commission \nNumber of approved educator preparation programs \nAverage processing time for certification cases submitted with all necessary documentation (in days) Number of certification cases completed \nNumber of individuals with an active GaPSC credential \nNew ethics complaints received \nPercentage of ethics cases extended by the Commission past the 60 calendarday timeframe established in Georgia code Percentage of ethics cases cleared by the Commission voting \"no probable cause\" after an investigation \nNumber of P-16 educators and administrators reached through outreach events and training opportunities Percentage of educator preparation program completers who qualify for certification \n \nFY 2015 Actual \n888 11 \n85,271 292,813 \n1,289 26% 32% \n5,182 90% \n \nFY 2016 Actual \n966 8 \n79,912 303,844 \n1,579 18% 40% \n12,543 80% \n \nFY 2017 Actual \n921 6 \n87,517 309,158 \n1,801 15% 31% \n10,088 89% \n \nFY 2018 Actual \n921 6 \n94,597 309,991 \n1,758 16% 30% \n7,435 90% \n \nOffice of the State Inspector General \nNumber of complaints received Number of no probable cause complaints Number of probable cause complaints resulting in an investigation Average time to resolve a complaint (in hours) Number of cases open / active at year end Number of cases closed Percentage of recommendations accepted by state agencies Number of outreach and training events conducted Number of cases concluded with action Value of fraud referred for prosecution \n \n109 \n \n204 \n \n184 \n \n227 \n \n82 \n \n181 \n \n168 \n \n205 \n \n27 \n \n23 \n \n16 \n \n22 \n \nN/A \n \nN/A \n \nN/A \n \n70 \n \n12 \n \n21 \n \n15 \n \n30 \n \n104 \n \n218 \n \n222 \n \n253 \n \n100% \n \n100% \n \n100% \n \n100% \n \n8 \n \n18 \n \n20 \n \n21 \n \n11 \n \n14 \n \n25 \n \n16 \n \n$498,963.00 $10,020,843.80 $7,704,382.75 $8,113,363.87 \n \nGovernor's Office of Student Achievement \nAverage number of days to complete an audit \nNumber of elementary and middle schools audited statewide \nPercentage of elementary and middle schools audited statewide \nPercentage of Kindergarten through 12th grade report cards posted to the website by December \n \n102 1,811 100% 100% \n \n95 1,721 100% 100% \n \n79 1,811 100% 100% \n \n129 1,815 100% 100% \n \n49 \n \n Program Performance Measures: \nNumber of elementary and middle schools flagged for testing irregularities \nAverage number of unique visits to GOSA website per month \nNumber of research studies published \nNumber of policy briefings on educational developments published on GOSA website Number of Georgia Milestones End-of-Grade Assessments monitored by the state Percentage of students in schools served by mentors reading on benchmark \nPercentage of schools appearing on the \"severe and moderate concern\" lists after erasure analysis \n \nFY 2015 Actual \n104 \n20,261 \n3 \n12 \n42 \n63.4% \n1.60% \n \nFY 2016 Actual \n19 \n21,517 \n4 \n6 \n20 \n62.0% \nN/A \n \nFY 2017 Actual \n54 \n22,689 \n4 \n6 \n37 \n55.0% \nN/A \n \nFY 2018 Actual \n37 \n22,511 \n4 \n1 \n43 \n55.0% \nN/A \n \n50 \n \n Program Performance Measures: \nDepartment of Human Services \nAdoptions Services \nNumber of finalized adoptions \nPercentage of children exiting foster care for adoption within 24 months of their last removal from home Percentage of adoptions finalized within six months of adoptive placement \nNumber of finalized adoptions as a percentage of total eligible children \nPercentage of children with an adoption disruption (i.e., children in an adoptive home but the adoption is not finalized) \nAfter School Care \nNumber of youth who participate in afterschool and summer programs \nPercentage of youth in foster care who participate in after school programs \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \n762 28.34% 91.00% 48.00% \n2.48% \n \n1,027 28.43% 91.78% 45.15% \n2.26% \n \n1,186 24.28% 88.53% 47.10% \n2.37% \n \n1,201 22.07% 89.16% 39.45% \n1.26% \n \n23,395 N/A \n \n21,357 3.55% \n \n56,136 1.40% \n \n34,420 1.99% \n \nChild Abuse and Neglect Prevention \nTotal number of children reached \nTotal number of families reached \nNumber of community-based partnerships \nNumber of local entities participating in Abstinence Education Grant Program \n \n28,013 21,699 \n212 25 \n \n94,431 18,793 \n217 35 \n \nN/A \n \n77,963 \n \nN/A \n \n15,224 \n \n221 \n \n45 \n \n35 \n \n61 \n \nChild Support Services \nPercentage of current support being paid as ordered (per federal fiscal year) \n \n62.0% \n \n62.0% \n \n61.0% \n \n60.3% \n \nPercentage of families receiving arrears payments (per federal fiscal year) \n \n64.83% \n \n66.70% \n \n64.67% \n \n62.51% \n \nNumber of active cases (per federal fiscal year) \n \n402,951 \n \n409,760 \n \n417,670 \n \n395,872 \n \nPercentage of requests for service that resulted in orders established for case (per federal fiscal year) \nTotal monies collected and redistributed to custodial parents and the state treasury (per federal fiscal year) \n \n89.57% \n \n89.52% \n \n88.94% \n \n90.58% \n \n$759,854,202.00 $737,364,369.00 $744,331,799.06 $622,353,585.00 \n \nChild Welfare Services \nNumber of calls received by CPS Intake Communication Center \nNumber of calls screened out \nNumber of investigations conducted \nNumber of substantiated maltreatment incidents \n \n147,819 23,887 42,626 38,252 \n \n147,819 25,523 50,958 34,327 \n \n123,100 26,219 34,166 14,046 \n \n191,802 21,221 38,451 16,620 \n \n51 \n \n Program Performance Measures: \nPercentage of children seen within 24 hours of the receipt of the report of alleged maltreatment Number of Family Preservation cases \nNumber of Family Support cases \nPercentage of children who return home within 12 months of being removed \nPercentage of children who were victims of subsequent maltreatment within 6 months Percentage of foster children who re-enter foster care within 12 months \nChild Protective Service worker average caseload \nChild Protective Service worker turnover rate \nPercentage of state served by Child Advocacy Centers \nNumber of forensic interviews conducted by Child Advocacy Centers \nPercentage of forensic interviews conducted for Sexual Abuse Allegations \n \nFY 2015 Actual \n68.30% 11,909 36,128 75.36% 5.34% 8.76% \n20.8 38.92% 95.25% \n9,482 61.3% \n \nFY 2016 Actual \n87.78% 8,354 \n39,437 73.08% \n5.26% 6.23% \n17.3 32.37% 93.25% \n9,222 66.0% \n \nFY 2017 Actual \n30.41% 6,370 \n59,913 63.79% \n5.29% 5.68% \n16.1 29.14% 92.00% 10,802 \n70.0% \n \nFY 2018 Actual \n20.24% 7,307 \n54,549 59.72% \n2.88% 4.96% \n15.0 36.50% 97.00% 11,613 \n68.1% \n \nCommunity Services \nNumber of low-income individuals who were assisted by Community Services Block Grant Funds Number of individuals receiving emergency assistance \nPercentage of participants who were unemployed and obtained a job \nPercentage of participants who became employed and maintained a job for at least 90 days Percentage of participants who obtained educational skills/competencies required for employment Number of senior citizens receiving services who maintain an independent living situation Number of individuals with disabilities served who maintain an independent living situation Percentage of low-income participants who obtained court-ordered child support payments leading to becoming more self-sufficient \nDepartmental Administration \nPercentage of background investigations initiated by electronic fingerprinting technicians within 14 calendar days (Target: 95%) Number of Application Software Requests \nNumber of clients receiving transportation services \nNumber of trips provided by transportation services \n \nN/A N/A 73.62% 66.81% 89.71% 62,959 58,985 86.83% \n99% 471 12,743 2,258,614 \n \n174,621 130,474 88.78% 90.71% 40.46% \n41,267 37,616 0.00% \n98% 586 15,092 2,300,539 \n \n247,347 134,474 90.00% 88.00% 41.11% \n48,172 44,670 90.33% \n99% 640 24,704 2,264,002 \n \nN/A N/A N/A N/A N/A N/A N/A N/A \n99% 638 14,807 2,164,229 \n \n52 \n \n Program Performance Measures: \nTotal funds expended for transportation \nPercentage of Application Software Requests completed by the agreed upon date \nCost per trip for transportation services \n \nFY 2015 Actual \n$25,126,386 \n69.43% \n$11.12 \n \nFY 2016 Actual \n$26,412,590 \n88.23% \n$11.48 \n \nFY 2017 Actual \n$23,357,591 \n88.44% \n$10.32 \n \nFY 2018 Actual \n$25,048,153 \n94.94% \n$11.57 \n \nElder Abuse Investigations and Prevention \nNumber of reports of abuse, neglect, or exploitation \n \n42,352 \n \n45,255 \n \n39,499 \n \n50,159 \n \nNumber of wards \n \n777 \n \n925 \n \n809 \n \n952 \n \nNumber of complaints received by Long-Term Care Ombudsman \n \n3,604 \n \n3,532 \n \n3,391 \n \n4,259 \n \nNumber of participants in the At-Risk Adult Crime Tactics Training Program \n \n414 \n \n406 \n \n267 \n \n354 \n \nPercentage of Adult Protective Services investigations initiated within 10 days \n \n88.02% \n \n92.94% \n \n94.60% \n \n94.00% \n \nPercentage of Adult Protective Services investigations completed within 30 days \n \n89.3% \n \n73.0% \n \nN/A \n \n81.8% \n \nAverage Adult Protective Services investigator caseload \n \n19 \n \n24 \n \n21 \n \n25 \n \nAverage Adult Protective Services guardianship manager caseload \n \n29 \n \n30 \n \n24 \n \n26 \n \nAPS investigator turnover rate \n \n11.86% \n \n11.86% \n \n8.00% \n \n11.61% \n \nPublic guardianship case manager turnover rate \n \n18.18% \n \n18.18% \n \n19.51% \n \n8.80% \n \nPercentage of reports resulting in an investigation \n \n31.6% \n \n37.0% \n \n24.0% \n \n67.0% \n \nPercentage of investigations where claims were substantiated \n \n50% \n \n37% \n \n31% \n \n39% \n \nPercentage of investigations reopened within six months (Case Recidivism) Amount of consumer savings through Elderly Legal Assistance counseling \n \n4.80% $9,401,742.00 \n \nN/A $9,584,925.00 \n \n4.65% No longer tracked due to low recidivism \n$11,123,785.00 $9,083,926.00 \n \nPercentage of Long-Term Care Ombudsman complaints resolved to client's satisfaction \nNumber of legal cases represented \n \n69.3% 23,191 \n \n94.0% 27,618 \n \n54.0% 28,160 \n \n68.7% 28,702 \n \nElder Community Living Services \nNumber of months Non-Medicaid Home and Community Based Services program participants delayed admission into a more costly facility \nNon-Medicaid Home and Community Based Services clients served \nAverage cost per Non-Medicaid Home and Community Based Services client \n \n49 29,727 $1,863.00 \n \n46 24,404 $1,884.00 \n \n49 33,970 $1,849.00 \n \n46 33,875 $1,898.00 \n \n53 \n \n Program Performance Measures: Elder Support Services \nPercentage of clients retaining employment for six months or longer \nOut-of-pocket savings to Medicare consumers \nNumber of Aging \u0026 Disability Resource Connection clients served \nPercentage of clients receiving either home delivered meals or congregate meals that maintain or improve their nutrition risk score Number of seniors served meals at senior centers \nNumber of seniors served home delivered meals \nNumber of home delivered meals \nNumber of Money Follows the Person transitions \nMoney Follows the Person Savings to Medicaid (based on average Medicaid Nursing Home costs) Number of senior center meals served \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \n72.0% \n \n69.0% \n \n69.4% \n \n45.0% \n \n$25,664,150.00 $44,993,878.00 $44,995,344.00 $14,908,302.00 \n \n115,107 \n \n115,175 \n \n174,627 \n \n79,689 \n \n63.0% \n \n73.0% \n \n65.0% \n \n69.4% \n \n18,455 \n \n14,808 \n \n15,271 \n \n15,311 \n \n20,215 \n \n13,732 \n \n12,666 \n \n13,645 \n \n2,670,297 \n \n2,466,355 \n \n2,411,228 \n \n2,497,845 \n \n227 \n \n204 \n \n218 \n \n255 \n \n$7,647,630.00 $6,672,760.00 $7,629,346.00 $9,205,245.00 \n \n1,595,762 \n \n1,482,272 \n \n1,470,017 \n \n1,491,942 \n \nEnergy Assistance \nNumber of households that received energy assistance \nNumber of households that received crisis energy assistance \nNumber of households served through weatherization \nAverage payment received for regular energy assistance \nAverage payment received for crisis energy assistance \nPercentage of LIHEAP recipient households that have at least one member who is either elderly, disabled or under the age of five Percentage of households authorized for assistance within 11 days from date of application Number of elderly households authorized for assistance in order to retain heating services \nFederal Eligibility Benefit Services \nNumber of food stamp cases \nFood stamp eligibility accuracy rate (maintain error rate below national average) \nPercentage of individuals receiving Right from the Start Medicaid within 45 days of application \n \n142,997 30,474 346 \n$338.81 $338.81 68.98% 69.85% \n57,449 \n \n129,446 27,816 N/A \n$338.57 $338.57 69.96% \nN/A N/A \n \n137,385 30,715 N/A \n$338.33 $341.53 69.82% 73.15% \n70,334 \n \n140,795 36,563 N/A \n$346.81 $345.85 69.30% 70.61% \n71,675 \n \n850,628 94.75% 87.25% \n \n810,670 95.13% 83.12% \n \n762,684 95.30% 95.36% \n \n714,985 80.32% 74.16% \n \n54 \n \n Program Performance Measures: Out-of-Home Care \nNumber of licensed foster homes \nNumber of children in the legal custody of DFCS \nPercentage of siblings placed together in out-of-home care \nPercentage of children in care for 12-24 months with two or fewer placement settings Percentage of children placed with relatives \nPercentage of children in congregate care \nPercentage of children who do not experience maltreatment while in foster care \n \nFY 2015 Actual \n5,966 17,011 59.90% 52.02% 21.27% 19.01% 98.45% \n \nFY 2016 Actual \n6,495 19,448 66.68% 49.82% 27.97% 12.44% 98.83% \n \nFY 2017 Actual \n7,194 19,832 66.16% 57.72% 29.02% 11.65% 99.86% \n \nFY 2018 Actual \n7,936 21,235 68.28% 52.24% 34.97% 13.14% 99.76% \n \nRefugee Assistance \nPercentage of participating refugees obtaining employment \nPercentage of refugees retaining employment for 90 days \nPercentage of refugees entering full time employment offering health benefits \nCost per refugee entering employment \nPercentage of refugees receiving health screenings within their first 30 days in the country The number of eligible refugees receiving English language instruction \nThe number of eligible refugees receiving social adjustment services \nPercentage of Refugees who terminate Refugee Cash Assistance/Temporary Assistance for Needy Families due to employment Number of Refugees initially resettled in Georgia \nNumber of Refugees who entered full time employment \n \n45.33% 87.6% \n77.85% $768.91 \n75% 1,605 1,437 \n86% 2,598 1,297 \n \n42.60% 88.0% \n80.91% $832.93 \n75% 1,608 1,280 \n89% 2,861 1,090 \n \n85.97% 80.6% \n80.38% $963.40 \n79% 792 992 90% 2,964 765 \n \n60.00% 93.0% \n66.00% $638.69 \n87% 739 1,262 100% 700 1,071 \n \nResidential Child Care Licensing \nNumber of new license and renewal applications processed \nNumber of complaints and incident reports received \nPercentage of licensed facilities, agencies, and institutions who received a follow-up visit within the required time frame following issuance of an Enforcement Action Percentage of inspections closed within 30 days \nPercentage of received complaints and incident reports that result in investigations Average number of days for investigations \n \n320 6,826 85.0% \nN/A 21.28% \nN/A \n \n313 4,959 87.0% \n53.6% 55.00% \nN/A \n \n356 6,384 91.3% \n48.3% 12.69% \n94 \n \n351 7,781 85.7% \n45.5% 11.50% \n110.5 \n \n55 \n \n Program Performance Measures: Support for Needy Families - Basic Assistance \nNumber of adults receiving cash assistance \nPercentage of individuals receiving assistance within 45 days of application \nNumber of child-only cases receiving cash assistance \nSupport for Needy Families - Work Assistance \nPercentage of single parent households who are in qualified work activities \nPercentage of households who return to Temporary Assistance for Needy Families in 1st year following exit Percentage of cases renewed online \nNumber of Able-bodied Adults Without Dependents participating in Supplemental Nutrition Assistance Program-Employment and Training \n \nFY 2015 Actual \n2,707 \n66.10% \n10,843 \n \nFY 2016 Actual \n2,457 \n90.52% \n9,659 \n \nFY 2017 Actual \n2,182 \n95.32% \nN/A \n \nFY 2018 Actual \n2,001 \n79.89% \nN/A \n \n85.99% 11.68% 49.36% \nN/A \n \n81.22% 6.44% \n50.92% N/A \n \n82.25% 8.85% N/A N/A \n \n35.85% 6.89% N/A N/A \n \n56 \n \n Program Performance Measures: \nDepartment of Human Services: Attached Agencies \nCouncil On Aging \nPercentage of participants who have a better understanding of issues that benefit elderly Georgians as a result of council training, education, and advocacy efforts (Target: 75%) Legislation initiated, influenced, and/or enacted each legislative session which benefits older Georgians (Target: 10) \nForums and other events conducted which promote issues beneficial to elderly Georgians (Target: 20) \n \nFY 2015 Actual \n96% 14 57 \n \nFY 2016 Actual \n89% 16 \n100 \n \nFY 2017 Actual \n97% 17 \n137 \n \nFY 2018 Actual \n97% 14 \n126 \n \nFamily Connection \nFamily Connection collaboratives' training satisfaction rate \nAverage dollar leveraged with cash and in-kind per state appropriated dollar by county collaborative (FY18 estimated amount) Number of local, regional, and statewide technical assistance events delivered \nNumber of KIDS COUNT data tools \n \n90.94% $4.00 N/A N/A \n \n87.40% $4.00 N/A N/A \n \n90.80% $4.00 \n10,722 8 \n \n92.50% $4.00 \n17,000 10 \n \nGeorgia Vocational Rehabilitation Agency: Business Enterprise Program \n \nPercentage increase in the number of blind vendors \n \n1.0% \n \n5.6% \n \n1.0% \n \n1.0% \n \nAmount collected in total sales \n \n$8, 533,213.00 $8,325,949.00 $8,219,916.00 $7,890,912.57 \n \nNumber of vendors \n \n66 \n \n71 \n \n67 \n \n63 \n \nGeorgia Vocational Rehabilitation Agency: Departmental Administration \n \nAgency turnover rate \n \n18.6% \n \nNumber of audit findings \n \n0 \n \nNumber of constituent complaints \n \n1,428 \n \nPercentage of federal grants utilized \n \n91% \n \nPercentage of agency funding dedicated to administration \n \n3.9% \n \n10.1% 1 \n710 90% 6.0% \n \n18.8% 4 \n305 92% 6.0% \n \n15.0% 0 \n264 92% 6.0% \n \nGeorgia Vocational Rehabilitation Agency: Disability Adjudication Services \n \nPercentage of disability benefit determinations found to be correct (Federal \n \n95.8% \n \nStandard: 97%) \n \nAverage number of days to determine claims (Federal Standard: 137 days) \n \n117.5 \n \nNumber of claims adjudicated \n \n143,933 \n \n96.8% 120.5 150,233 \n \n98.1% 131.4 174,379 \n \n95.6% 139.8 142,792 \n \nGeorgia Vocational Rehabilitation Agency: Georgia Industries for the Blind \n \nNumber of blind persons employed by GIB \n \n57 \n \n57 \n \n53 \n \n60 \n \n57 \n \n Program Performance Measures: \nTotal revenue generated from products and services \nPercentage of total direct labor hours performed by individuals who are legally blind (Federal Minimum Standard: 75%) Percentage of total revenue from services \nPercentage of total revenue from commercial sales \nPercentage of total revenue from federal sales \n \nFY 2015 Actual \n$7,648,285.00 \n \nFY 2016 Actual \n$6,617,992.00 \n \nFY 2017 Actual \n$6,115,599.00 \n \nFY 2018 Actual \n$6,397,226.00 \n \n87.3% \n \n77.3% \n \n83.8% \n \n79.1% \n \n3.0% \n \n7.5% \n \n8.3% \n \n9.5% \n \n6.00% \n \n.012% \n \n1.40% \n \n1.51% \n \n73.00% \n \n84.70% \n \n86.60% \n \n84.37% \n \nGeorgia Vocational Rehabilitation Agency: Vocational Rehabilitation Program \n \nNumber of clients served \n \n30,356 \n \nPercentage of cases determined eligible within 60 days from the date of application \nPercentage of individuals who obtained successful employment for at least 90 days after cases were closed (Federal Performance Level \u003e 55.8%) \nNumber of clients on the waiting list for services \n \n43% 66% \n0 \n \nNumber of residential Vocational Rehabilitation (VR) clients served \n \n541 \n \nAverage daily cost per student (in state general funds) \n \n$82.00 \n \nNumber of residential VR admissions \n \n464 \n \nAverage daily residential VR census \n \n124 \n \nAverage length of residential VR program participation (in days) \n \n97 \n \nPercentage of residential VR individuals who obtain successful employment \n \nN/A \n \n34,307 66% 65% 2 568 \n$77.00 463 135 107 N/A \n \n36,818 59% 51% 0 434 \n$78.00 333 136 149 N/A \n \n34,708 51% 42% 0 546 \n$93.00 530 116 80 N/A \n \n58 \n \n Program Performance Measures: \nCommissioner of Insurance \nDepartmental Administration \nNumber of payments processed Percentage of payments processed electronically Average number of days to process payments Number of audit findings Agency turnover rate Average number of business days to execute a contract \nEnforcement \nNumber of cases closed with actions Fines collected Percentage of total cases closed with actions Number of cases referred to the Office of Administrative hearings (OSAH) \nFire Safety \nNumber of inspections conducted Percentage of mandated inspections completed (June to June) \nPercentage of inspections conducted that are re-inspections Number of permits and approvals issued Number of investigations initiated into suspected criminal fires Percentage of arson investigations closed during same fiscal year Amount of fines assessed \nIndustrial Loan \nNumbers of lenders regulated Number of licensees audited Number of new license applicants Number of consumer complaints \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \nN/A \n \nN/A \n \nN/A \n \n2,025 \n \nN/A \n \nN/A \n \nN/A \n \n90% \n \nN/A \n \nN/A \n \nN/A \n \n1 \n \n0 \n \n0 \n \n0 \n \n3 \n \nN/A \n \nN/A \n \nN/A \n \n9% \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \n197 $1,412,534 \nN/A N/A \n \n307 $275,506 \nN/A N/A \n \n313 $2,426,344 \n14% 8 \n \n226 $1,355,433 \n60% 22 \n \n46,691 52% 64% \n9,119 181 44% \n60,340 \n \n51,518 54% 35% \n14,384 172 28% \n182,616 \n \n44,916 34% 11% \n24,886 156 44% \n159,316 \n \n48,519 37% 16% \n23,761 135 47% \n186,336 \n \n1,102 1,062 \n22 157 \n \n1,083 1,099 \n20 45 \n \n935 1,080 \n6 N/A \n \n925 1,472 \n17 11 \n \n59 \n \n Program Performance Measures: \nPercentage of licensees audited per year Percentage of applicants approved Percentage of licensees paying taxes on online portal Annual restitution back to consumers \nInsurance Regulation \nPercent of domestic insurers who are financially stable Number of licensed insurance companies Average number of days to resolve consumer complaints Dollars returned to Georgia consumers via complaint resolution Number of fraud investigations completed \n \nFY 2015 Actual \n96% \n77% \n65 \nN/A \n \nFY 2016 Actual \n99% \n55% \n69 \n$1,052.25 \n \nFY 2017 Actual \n96% \n82% \n67 \nN/A \n \nFY 2018 Actual \n97% \n59% \n74 \n$40,164.00 \n \n100% 1,490 \n34 $10,392,330 \n305 \n \n96% 1,512 \n38 $9,101,782 \n321 \n \nN/A 1,564 \n47 $10,736,229 \n330 \n \n93% 1,565 \n38 $9,639,018 \n373 \n \n60 \n \n Program Performance Measures: \nGeorgia Bureau of Investigation \nBureau Administration \nAccounts payable transactions processed \nPercentage of electronic payments \nAmount of payments processed \nAccounts payable transactions processed by GBI \nAccounts payable transactions processed by CJCC \nAgency turnover rate \nNumber of open records requests fullfilled \nNumber of audit findings \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \n30,437 \n \n32,031 \n \n37,364 \n \n42,091 \n \n55.50% \n \n59.70% \n \n65.77% \n \n65.63% \n \n$191,711,894.61 $203,414,662.47 $245,288,024.78 $264,287,284.40 \n \n10,041 \n \n9,943 \n \n10,984 \n \n13,497 \n \n20,328 \n \n20,088 \n \n26,380 \n \n28,594 \n \n5.35% \n \n5.93% \n \n5.61% \n \n5.27% \n \n3,454 \n \n3,571 \n \n3,590 \n \n4,076 \n \n0 \n \nN/A \n \n0 \n \n0 \n \nCriminal Justice Information Services \nPercentage of criminal history background service requests processed within 24 hours of receipt Percentage of manually reported final disposition data processed within 30 days of receipt Percentage of reported arrest data processed within two hours of receipt \nNumber of applicant fingerprint based background checks completed \nAverage daily message traffic for the Criminal Justice Information Services system \nForensic Scientific Services \nScientist turnover rate \nBacklog of cases \nTotal number of reports released \nPercentage of reports released in 45 days \nCombined DNA Index System matches \nOpen records requests received \nNumber of child fatalities reviewed (per calendar year) \n \n99% 100% \n94% 404,638 1,947,769 \n \n99% 100% \n93% 494,681 1,996,543 \n \n99% 100% \n95% 481,426 2,260,752 \n \n99% 100% \n95% 422,439 2,332,405 \n \n2.65% 5,944 97,374 75.60% 1,165 1,626 \n503 \n \n7.48% 13,836 91,620 70.70% \n1,188 2,161 \n559 \n \n7.47% 24,977 84,300 60.40% \n1,422 2,966 \n490 \n \n6.67% 32,840 79,511 56.00% \n1,102 3,269 \n497 \n \n61 \n \n Program Performance Measures: Regional Investigative Services \nNumber of criminal investigations opened Number of criminal investigations closed \nAgent turnover rate \nNumber of arrests by the Investigative Division \nValue of contraband seized \n \nFY 2015 Actual \n11,430 \n9,610 \n \nFY 2016 Actual \n9,507 \n9,068 \n \nFY 2017 Actual \n9,888 \n8,341 \n \nFY 2018 Actual \n7,785 \n7,943 \n \n2.10% \n \n1.19% \n \n2.20% \n \n2.60% \n \n1,042 \n \n1,007 \n \n894 \n \n893 \n \n$40,720,307.29 $48,569,924.98 $133,014,150.20 $57,937,302.21 \n \n62 \n \n Program Performance Measures: \nGeorgia Bureau of Investigation: Attached Agencies \nCriminal Justice Coordinating Council \nNumber of victims served by grant funded programs \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \n111,844 \n \n130,570 \n \n263,519 \n \n272,642 \n \nTotal victim compensation paid \n \n$19,263,310.00 $17,739,860.00 $18,246,408.00 $19,820,410.00 \n \nAverage number of days to process a Georgia Crime Victim Compensation Program application \nAverage Georgia Crimes Victim Emergency Fund (GCVEF) payment per victim \n \n36 \n \n38 \n \n65 \n \n34 \n \nN/A \n \n$1,046 \n \n$1,345 \n \n$1,013 \n \nNumber of claims paid by the Georgia Crime Victims Emergency Fund (GCVEF) \n \n11,293 \n \n12,125 \n \n13,539 \n \n14,447 \n \nNumber of law enforcement counties served by criminal justice grants \n \n39 \n \n97 \n \n108 \n \n108 \n \nNumber of adult offenders served through accountability courts \n \n4,521 \n \n7,443 \n \n8,811 \n \n9,538 \n \nAdult offender accountability court diversion savings \n \n$51,336,594 \n \n$74,853,172 \n \n$87,956,329 $157,829,233 \n \nJuvenile offender accountability court diversion savings \n \nN/A \n \n$20,549,072 \n \n$46,036,042 \n \n$24,130,628 \n \nNumber of state-funded accountability courts \n \n113 \n \n126 \n \n139 \n \n151 \n \nNumber of juvenile justice grants by county \n \n60 \n \n48 \n \n34 \n \n26 \n \nTotal number of federal grants administered annually \n \n56 \n \n52 \n \n53 \n \n43 \n \nNumber of victims served by all funded domestic violence agencies \n \n30,788 \n \n33,051 \n \n26,079 \n \n32,881 \n \nNumber of sexual assault forensic medical exams funded by GCVEF \n \n2,755 \n \n3,629 \n \n3,764 \n \n4,466 \n \nNumber of victims served through funded child advocacy centers \n \n9,841 \n \n11,731 \n \n7,419 \n \n19,858 \n \nNumber of juvenile offenders diverted through juvenile accountability courts \n \n210 \n \n336 \n \n347 \n \n241 \n \nNumber of adult offenders successfully completing accountability court programs \n \nN/A \n \n1,912 \n \n1,757 \n \n2,350 \n \nNumber of juvenile offenders successfully completing accountability court programs \nNumber of CACJ recognized Accountability Courts statewide \n \nN/A \n \n94 \n \n55 \n \n108 \n \nN/A \n \n137 \n \n139 \n \n168 \n \nCriminal Justice Coordinating Council: Family Violence \nNumber of domestic abuse victims served \nNumber of sexual assault victims served \nNumber of site visits conducted \nDomestic violence shelter occupancy rate \n \nN/A \n \nN/A \n \nN/A \n \n71,132 \n \nN/A \n \nN/A \n \nN/A \n \n8,208 \n \nN/A \n \nN/A \n \nN/A \n \n118 \n \nN/A \n \nN/A \n \nN/A \n \n42% \n \n63 \n \n Program Performance Measures: \nDepartment of Labor \nDepartmental Administration \nNumber of Audit Findings \nAverage days to process a payment \nNumber of payments processed \nPercentage of payments made electronically \nPercentage of travel reimbursements paid within 30 days of submission of a complete travel voucher Percentage of federal financial reports submitted within 45 days of the end of the quarter Agency turnover rate \nPercentage of participating employees who completed the excel leadership class \nNumber of documents digitized and stored through the Department's enterprise imaging application \n \nFY 2015 Actual \n0 4.2 25,537 20.80% 98% 100% 16.80% 95% 5,411,430 \n \nFY 2016 Actual \n4 4.8 13,535 43.97% 99% 100% 10.83% 85% 4,518,905 \n \nFY 2017 Actual \n3 5.6 14,668 46.17% 98% 100% 11.48% 95% 3,270,545 \n \nFY 2018 Actual \nN/A 4.8 14,020 44.10% 99% 100% 24.16% 0% 2,445,782 \n \nLabor Market Information \nRate of accurate data collected for the Current Employment Statistics program (federal target is 98%) \nSurvey response rate for the Occupational Employment Statistics Survey of employers (federal target is 75%) \nPercentage of data accurately coded for the Quarterly Census of Employment and Wages report \n \n99.5% 75.0% 98.0% \n \n99.5% 77.5% 99.7% \n \n99.4% 77.9% 99.4% \n \n99.2% 78.1% 99.6% \n \nUnemployment Insurance \nPercentage of unemployment benefits made within 21 days \nPercentage of UI recipients paid accurately \nNumber of employers with a tax liability \nPercentage of new employer accounts with obligation determined within 90 days \n \n85.0% 92.4% 214,000 89.2% \n \n86.2% 90.6% 228,225 89.1% \n \n86.8% 95.0% 234,207 91.2% \n \n88.0% 98.8% 243,212 92.0% \n \nWorkforce Solutions \nPercentage of customers retaining employment following services Percent of customers obtaining employment following services Number of ES customers receiving services Number of job orders received from businesses Jobs for Georgia graduation rate \n \n82.0% 59.0% 336,064 80,000 \n98% \n \n82.5% 63.4% 310,366 116,554 \n99% \n \n80.7% 62.7% 439,447 158,035 \n96% \n \n70.1% 70.4% 496,180 167,632 \n99% \n \n64 \n \n Program Performance Measures: \nDepartment of Law \nDepartment of Law \nDepartment turnover rate \nPercentage of payments made by check \nNumber of complaints and inquiries received and responded to by the Consumer Protection Unit \n \nFY 2015 Actual \n9.76% 53.95% 17,057 \n \nFY 2016 Actual \n14.59% 47.53% 16,260 \n \nFY 2017 Actual \n11.19% 36.87% 16,073 \n \nFY 2018 Actual \n8.99% 24.44% 18,143 \n \nMedicaid Fraud Control Unit \nNumber of cases opened Percentage of cases resolved within one year Number of investigations concluded Dollar value of recovery Average collections per auditor \n \n253 \n \n240 \n \n199 \n \n159 \n \n47.00% \n \n45.00% \n \n24.00% \n \n29.00% \n \n211 \n \n214 \n \n168 \n \n148 \n \n$7,136,159.70 $38,732,318.00 $317,974,744.00 $26,542,783.00 \n \n$892,019.97 $5,533,188.00 $39,746,843.00 $3,317,848.00 \n \n65 \n \n Program Performance Measures: \nDepartment of Natural Resources \nCoastal Resources \nNumber of participants in coastal education programs or outreach events \nAcres certified for public shellfish harvest \nAverage days to process a Coastal Marshlands and Protection Act (CMPA) permit Average days to process a Shore Protection Act (SPA) permit \nNumber of unauthorized activities resolved to a compliance standard within 90 days Number of Coastal Marshlands Protection Act (CMPA) permits \nNumber of Shore Protection Act (SPA) permits \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \n26,766 8,532 79 55 40 11 9 \n \n26,249 8,532 79 55 45 17 11 \n \n22,360 8,532 144 49 55 18 28 \n \n21,158 8,532 165 121 52 13 10 \n \nEnvironmental Protection \nNumber of Notice of Violations issued \nNumber of consent orders executed \nSettlement dollars collected for executed consent orders \nNumber of air permit applications processed \nWater withdrawal for municipal and industrial water use (in gallons per capita per day) Number of agricultural water meters installed Average number of days to resolve a citizen complaint \nPercentage of public drinking water systems meeting federal health based standards Number of expedited air permits completed \nPercentage of landfills in compliance with groundwater standards \n \n3,401 806 \n$2,295,397 635 145 N/A N/A \n89.3% N/A N/A \n \n3,644 1,179 $2,383,139 \n671 146 N/A N/A 96.6% N/A N/A \n \n3,805 675 \n$2,216,310 608 153 N/A N/A \n89.0% N/A N/A \n \n4,239 996 \n$1,771,066 607 145 190 801 \n98.3% 41 \n61.0% \n \nHazardous Waste Trust Fund \nNumber of sites removed from the Hazardous Site Inventory \nDollar amount collected in hazardous waste fees, hazardous substance fees, and civil penalties Dollar amount reimbursed to local governments for cleanups \nNumber of abandoned sites undergoing corrective action \nNumber of abandoned sites on the HSI list \n \n14 $13,451,086 \n$1,524,927 3 \n64 \n \n11 $12,281,829 \n$1,915,248 6 \n65 \n \n12 $15,722,245 \n$2,357,108 9 \n64 \n \n11 $14,092,496 \n$2,066,561 12 65 \n \n66 \n \n Program Performance Measures: Historic Preservation \nNumber of historic properties in Georgia that are listed in the National Register of Historic Places Number of historic properties that are being preserved as documented by the use of the Federal Rehabilitation Investment Tax Credit and State Preferential Property Tax Assessment Program for Rehabilitation Historic Property Number of renovation projects reviewed \nLaw Enforcement \nNumber of Boating Under the Influence arrests \nNumber of boater/hunter safety students \nNumber of licensed hunters and anglers \nNumber of water and land search and rescue cases \nNumber of hunting and boating incidents \nNumber of boating vessels checked \nNumber of licenses checked \nNumber of citations issued \nAverage number of cases per Ranger \nAverage response (completion) time for hunting and boating incidents (in minutes) \nParks Recreation and Historic Sites \nPercentage of customer comments indicating their overall park experience was good, very good, or excellent Number of park, recreation, and historic site visitations \nAverage occupancy of cottages \nAverage occupancy of campsites and yurts \nAverage weekend occupancy for cottages \nAverage weekend occupancy for campsites and yurts \nNumber of rounds of golf booked \nAverage return on investment of state parks as a whole \nAverage return on investment for state park golf courses \nNumber of park passes sold \n \nFY 2015 Actual \n80,866 \n129 \n \nFY 2016 Actual \n82,600 \n180 \n \nFY 2017 Actual \n84,710 \n237 \n \nFY 2018 Actual \n84,320 \n189 \n \n153 \n \n230 \n \n447 \n \n423 \n \n194 18,535 1,401,393 \n458 152 31,130 48,779 15,774 \n85 32 \n \n189 21,093 1,565,680 \n449 177 22,697 51,993 15,846 \n88 34 \n \n193 23,765 1,553,739 \n393 183 22,803 42,385 14,465 \n76 33 \n \n198 21,992 1,286,374 \n375 149 26,279 49,848 17,413 \n82 30 \n \n95% 7,924,276 \n44% 33% 72% 56% 60,192 68% 64% 762,810 \n \n93% 8,357,847 \n43% 37% 73% 61% 62,035 72% 76% 802,267 \n \n93% 8,941,780 \n45% 41% 74% 67% 68,958 74% 81% 907,458 \n \n95% 9,063,094 \n46% 42% 76% 65% 65,290 76% 69% 891,315 \n \n67 \n \n Program Performance Measures: Solid Waste Trust Fund \nNumber of new or modified solid waste permits issued \nPercentage of tires cleaned up through enforcement \nPercentage of tires cleaned up through state-led contract \nPercentage of tires cleaned up through local government reimbursement \nAverage number of days from initial inspection to state-led cleanup of scrap tire dump sites Dollar amount reimbursed to local governments for scrap tire cleanups \nNumber of permitted scrap tire facilities \n \nFY 2015 Actual \n5 N/A N/A N/A N/A N/A N/A \n \nFY 2016 Actual \n14 N/A N/A N/A N/A N/A N/A \n \nFY 2017 Actual \n10 N/A N/A N/A N/A N/A N/A \n \nFY 2018 Actual \n7 9.4% 33.4% 57.2% \n853 $533,077 \n3 \n \nWildlife Resources \nNumber of dollars generated for Georgia's economy per state appropriated dollar spent on fisheries management and fishing Percentage of hunters who rate their hunting experience as satisfactory or better \nNumber of certified fishing licenses reported \nNumber of certified hunting licenses reported to the US Fish and Wildlife Service \n \n$308.00 91% \n645,772 395,219 \n \n$321.59 88% \n850,650 604,863 \n \n$311.00 87% \n861,604 620,740 \n \n$268.00 89% \n912,049 651,910 \n \n68 \n \n Program Performance Measures: \nState Board of Pardons and Paroles \nBoard Administration \nPercent of invoices paid within 30 days \nNumber of Board clemency votes \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \n96% 69,200 \n \n88% 64,695 \n \n95% 71,969 \n \n94% 75,040 \n \nClemency Decisions \nNumber of Executive clemency hearings held (death) \nNumber of training hours delivered to agency by agency training staff \nNumber of offender files initiated \nNumber of investigations completed (legal, social, personal history, special interviews, other) Number of inmates released by Board Action \nCost avoidance of offenders in the community under supervision versus prison costs for incarceration Number of notifications to officials \nNumber of Board clemency votes \nBoard orders issued for pardons and restoration of rights \nNumber of delinquent reports reviewed \nNumber of Preliminary(Probable Cause) hearings conducted \nNumber of Final Revocation Hearings conducted \nNumber of Board Warrants Issued \nTotal Revocations \nNumber of GCIC Warrant Entries \nGA Parolees supervised in other States on June 30 \nOut of State Parolees supervised in GA on June 30 \n \n3 \n \n8 \n \n33,013 \n \n5,503 \n \n13,317 \n \n15,853 \n \n34,516 \n \n33,789 \n \n13,520 \n \n13,374 \n \n$451,343,348 $450,289,141 \n \n26,512 \n \n31,244 \n \n69,200 \n \n64,695 \n \n481 \n \n687 \n \nN/A \n \n24,248 \n \n103 \n \n76 \n \n262 \n \n244 \n \n10,178 \n \n8,763 \n \n2,655 \n \n2,505 \n \n6,128 \n \n4,775 \n \n1,558 \n \n2,689 \n \n1,042 \n \n1,406 \n \n5 1,833 19,483 36,660 10,471 \nN/A 28,867 71,969 \n719 26,290 \n145 366 7,765 2,681 4,300 1,304 2,327 \n \n3 N/A 16,885 38,176 10,348 N/A 35,698 75,040 491 26,201 280 310 7,703 2,525 4,494 1,373 2,436 \n \nVictim Services \nNumber of victims who received restitution \nNumber of new people registered in the Georgia Victim Information Program system \nNumber of correspondence sent out to victims \n \nN/A 1,768 8,791 \n \nN/A 1,905 12,270 \n \nN/A 2,473 12,086 \n \nN/A 3,450 17,483 \n \n69 \n \n Program Performance Measures: \nNumber of impact statements and notifications filed by the public with the Office of Victim Services Number of direct face to face contacts with District Attorney Victim-Witness staff \nNumber of Georgia Victim Information Program notification calls to victims \nNumber of calls to the Georgia Victim Information Program automated phone systems by victims and others Total Number of Tier 1 individuals registered in the Victim Information Program \nTotal Number of Tier 2 individuals registered in the Victim Information Program \n \nFY 2015 Actual \n2,393 \n31 \n287 \n8,615 \nN/A \nN/A \n \nFY 2016 Actual \n4,716 \n32 \n581 \n6,796 \nN/A \nN/A \n \nFY 2017 Actual \n2,539 \n42 \n510 \n6,349 \nN/A \nN/A \n \nFY 2018 Actual \n3,986 \n98 \n935 \n6,917 \nN/A \nN/A \n \n70 \n \n Program Performance Measures: \nState Properties Commission \nState Properties Commission \nPercentage of surplus property at or above market rate \nPercentage of property acquired at or below market rate \nPercentage of leases executed at or below prevailing market rate \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \n100% 100% 100% \n \n100% 100% 100% \n \n100% 100% 100% \n \n100% 100% 100% \n \n71 \n \n Program Performance Measures: \nGeorgia Public Defender Council \nPublic Defender Council \nCapital cases per attorney \nMental health cases per attorney \nPercentage of clients contacted at least once per month \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \n6 92 85.00% \n \n5 96 86.40% \n \n6 65 88.80% \n \n6 69 86.80% \n \n72 \n \n Program Performance Measures: \nDepartment of Public Health \nAdolescent and Adult Health Promotion \nNumber of school systems that adopt the evidence-based, 100% Tobacco Free School policy \nNumber of students attending schools designated as smoke free campuses \nNumber of registered callers to the Georgia Tobacco Quit Line \nNumber of adolescents ages 10-19 that complete evidence-based programs focused on adolescent health and youth development \nPercentage of federally funded screening mammograms provided to women between 50-64 years of age \nPercentage of Temporary Assistance for Needy Families supported teen centers that implement evidence-based programs focused on adolescent health and youth development (Target \u003e 50%) \nPercentage of abnormal colorectal screening test results with diagnostic followup treatment \nPercentage of colorectal cancers diagnosed with treatment initiated \nPercentage of initial pap tests provided to individuals who have never or rarely been screened for cervical cancer \nPercentage of patients who receive final diagnosis of breast cancer after treatment has been initiated \nPercentage of schools that adopt the evidence-based, 100% Tobacco Free School policy \nPercentage of eligible women receiving Long-Acting Reversible Contraceptives \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \n103 1,320,830 \n12,399 2,908 83.4% 100% \n \n116 1,442,291 \n15,778 3,271 74.9% 100% \n \n124 1,478,371 \n16,250 1,332 72.8% 100% \n \n129 1,484,438 \n10,932 1,619 81.9% 100% \n \n77.3% 100% 33.3% 93.7% \nN/A N/A \n \nN/A N/A 31.2% 94.9% N/A N/A \n \nN/A N/A 33.2% 97.7% 68.5% 14.80% \n \nN/A N/A 36.0% 88.7% 71.3% 17.55% \n \nAdult Essential Health Treatment Services \nPercentage of eligible enrolled patients served by the Cancer State Aid (CSA) program The number of public health districts (out of 18 total districts) with hospitals that have participation agreements with the CSA Program to foster program outreach and access The number of public health districts (out of 18 total districts) with hospital-based and free-standing radiation centers providing access to radiation treatment services Total number of eligible enrolled patients receiving services from CSA \nTotal number of patients receiving hypertension management services \nPercentage of patients whose blood pressure has lowered after receiving hypertension management services \nDepartmental Administration \nNumber of payments processed \nPercentage of payments processed electronically \nAverage number of days to process payments \n \n92.0% 13 17 \n207 1,256 \nN/A \n \n90.0% 13 17 \n227 816 N/A \n \n86.8% 13 17 \nN/A N/A N/A \n \n86.8% 13 17 \nN/A N/A N/A \n \n47,479 78% 45 \n \n48,542 83% 30 \n \n57,352 65% 45 \n \n38,137 73% 34 \n \n73 \n \n Program Performance Measures: \nNumber of audit findings \nAgency turnover rate \nAverage number of business days to execute a contract \nAverage number of days to complete onboarding of new hire \n \nFY 2015 Actual \n1 \n18.0% \n34 \n5 \n \nFY 2016 Actual \nN/A \n17.7% \n38 \n5 \n \nFY 2017 Actual \nN/A \n16.6% \n37 \n4.5 \n \nFY 2018 Actual \nN/A \n15.0% \n62 \n4 \n \nEmergency Preparedness/Trauma System Improvement \nNumber of families assisted through safety equipment provided (per federal fiscal year) Strategic National Stockpile readiness score (1 = Pass; 0 = Did not pass) \nNumber of designated trauma centers \nAverage time to process Emergency Medical Services (EMS) medic license applications (in days) Average time to process EMS service license applications (in days) \nNumber of designated Level I-III trauma centers \nStrategic National Stockpile proficiency score. For FY2015 CDC is modifying the tool they use to grade the states, Georgia piloted the tool with them this year and simply received a passing score as opposed to a numeric score. 100% is representative of the passing score. \nEpidemiology \nPercentage of foodborne disease cases captured by laboratory surveillance \nPercentage of reportable disease investigations for which public health control measures were initiated within the appropriate timeframe Number of cases of reportable diseases submitted (per calendar year) \nNumber of outbreaks \nNumber of requests delivered by the Online Analytical Statistical Information System (OASIS) (per calendar year) \nImmunization \nPercentage of children who are up to date on recommended immunizations by their second birthday \nNumber of public and private provider organizations that actively utilize Georgia Registry of Immunization Transactions and Services Number of vaccine-preventable outbreaks in the state of Georgia \nPercentage of adolescents who are up-to-date on immunizations required for entry into the 7th grade Number of doses administered per public, private, and unknown funds \nNumber of doses administered to adults ages 19 years and older \n \n29 1 \n28 2 \n11 21 100% \n95.0% 100% 8,312 \n192 219,393 \n83.0% 11,677 \n6 90% 6,516,400 1,809,710 \n \n29 1 \n30 2 \n10 22 100% \n96.4% 100% \nN/A 120 186,127 \n82.1% 11,641 \n10 95% 6,802,220 2,263,734 \n \n20 1 \n29 2 \n10 22 100% \n96.8% 100% 16,495 \n166 240,862 \n84.0% 3,450 \n12 94% 7,010,840 2,495,518 \n \n16 1 \n31 1 \n10 23 100% \n97.0% 100% 20,087 \n180 N/A \nN/A 3,474 \n8 N/A 7,064,386 2,706,219 \n \n74 \n \n Program Performance Measures: \nInfant and Child Essential Health Treatment Services \nNumber of children receiving services through the Babies Can't Wait program \nNumber of children receiving services from the Children's Medical Services program \nPercentage of very low birth weight infants (\u003c1500 grams) delivered at facilities for high-risk deliveries and neonates \nPercentage of third grade children who have received protective sealant on at least one permanent molar tooth \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \n15,601 7,313 81.6% \n37.40% \n \n16,939 9,329 80.9% \n37.40% \n \n17,947 8,664 82.9% N/A \n \n18,538 8,058 N/A N/A \n \nInfant and Child Health Promotion \nNumber of newborn screenings performed \n \n150,199 \n \n150,153 \n \n151,027 \n \n149,941 \n \nAverage laboratory turnaround time for newborn screening (in days) \n \n2.3 \n \n2.4 \n \n2.3 \n \n2.3 \n \nAmount of laboratory revenue collected for newborn screenings and remitted to Treasury \nPercentage of newborn screenings referred to follow-up \n \n$6,684,976.00 $7,054,409.00 $8,881,400.39 \n \n5.10% \n \n5.08% \n \n5.36% \n \n8,817,855.00 6.44% \n \nPercentage of newborns who received a hearing screening \n \n99.5% \n \n97.5% \n \n98.2% \n \nN/A \n \nNumber of children who received assessment from Children's 1st program \n \n8,554 \n \n8,103 \n \n7,732 \n \n7,991 \n \nNumber of pregnant women, infants, and children served by the Women, Infants, \n \n264,299 \n \n250,890 \n \n227,790 \n \nN/A \n \nand Children (WIC) program (per federal fiscal year) \n \nPercentage of WIC program infants who were ever breastfed (per federal fiscal \n \n49.66% \n \n49.82% \n \n51.29% \n \nN/A \n \nyear) \n \nAverage food package cost per WIC participant (per federal fiscal year) \n \n$39.99 \n \n$40.60 \n \n$38.20 \n \nN/A \n \nPercentage of WIC program children with a healthy body mass index (per federal fiscal year) \nPercentage of WIC program children with a body mass index categorized as overweight or obese (per federal fiscal year) \n \n63.23% \n \n62.73% \n \n65.58% \n \nN/A \n \n30.54% \n \n29.48% \n \n30.47% \n \nN/A \n \nInfectious Disease Control \nPercentage of early syphilis cases interviewed within 7 calendar days from date of assignment Percentage of refugees that receive initial domestic health screenings within 90 days of their arrival into the U.S. Percentage of eligible Tuberculosis (TB) patients completing TB treatment in 12 months Number of eligible TB clients completing treatment in 12 months \nNumber of qualified ADAP applicants on waiting list \nNumber of TB cases \nNumber of STD cases \n \n44.0% 94.0% \n90% 266 \n0 344 79,445 \n \n46.0% 86.0% \n44% 113 \n0 308 89,259 \n \n37.3% N/A 37% 87 0 293 \n92,081 \n \nN/A N/A 35% \n78 0 254 \nN/A \n \n75 \n \n Program Performance Measures: \nNumber of Syphilis cases \nNumber of HIV cases \nNumber of AIDS cases \n \nFY 2015 Actual \n4,338 \n1,915 \n758 \n \nFY 2016 Actual \n4,308 \n2,099 \n966 \n \nFY 2017 Actual \n4,310 \n1,936 \n662 \n \nFY 2018 Actual \nN/A \nN/A \nN/A \n \nInspections and Environmental Hazard Control \nPercentage of primary foodborne illness risk factor violations cited out of all violations cited Number of swimming pool closures \nPercentage of critical tourist accommodation risk factor violations cited out of all violations cited Number of constituent requests \nNumber of people trained by the Inspections and Environmental Hazard Control program Number of blood lead tests \nNumber of rabies specimen tests \nPercentage of on-site sewage systems that failed within the first five years of installation \n \n24.0% 1,072 32.00% \nN/A N/A 4,666 2,171 1.37% \n \n24.0% 1,533 39.00% 120,018 10,041 4,078 1,868 1.24% \n \n24.8% 1,055 39.70% 109,339 21,150 3117 1,783 0.99% \n \n23.9% 537 \n41.23% 149,522 1,918,679 \n2,962 1,986 1.30% \n \nPublic Health Formula Grants to Counties \nTotal number of office visits in public health departments \n \n1,415,748 \n \n1,294,464 \n \n1,287,089 \n \nN/A \n \nGeneral grant-in-aid spending per capita \n \n$9.13 \n \nN/A \n \nN/A \n \nN/A \n \nTotal number of unduplicated patients (Excluding Ryan White patients) \n \n1,088,832 \n \n1,039,134 \n \nN/A \n \nN/A \n \nTotal number of unduplicated, billable patients (Excluding Ryan White patients) \n \n1,060,984 \n \n1,004,250 \n \nN/A \n \nN/A \n \nTotal number of unduplicated, uncompensated care patients (Excluding Ryan White patients) \nPercentage of public health districts that are credentialed to bill insurance providers \n \n27,848 94% \n \n34,884 94% \n \nN/A 94% \n \nN/A 94% \n \nVital Records \nNumber of certificates issued Average number of days to fill a certificate request Amount of revenue collected Number of corrections, amendments, court orders and adoptions processed Percentage of vital events entered within 15 days Number of vital events registered \n \n123,079 \n \n160,771 \n \n169,529 \n \n161,887 \n \n19 \n \n10 \n \n6 \n \n14 \n \n$2,756,025.00 $2,694,900.00 \n \n2,953,029.73 $2,430,167.34 \n \n25,106 \n \n22,495 \n \n30,460 \n \n29,598 \n \n74.5% \n \n79.2% \n \n80.0% \n \n83.9% \n \n253,309 \n \n262,442 \n \n255,402 \n \n255,050 \n \n76 \n \n Program Performance Measures: \nDepartment of Public Health: Attached Agencies \nBrain and Spinal Injury Trust Fund \nNumber of complete application requests received \nAverage number of days from application submission to award date \nPercentage of total annual budget dedicated to awards \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \n193 77 \n70.30% \n \n210 N/A 70.74% \n \n179 N/A 66.30% \n \n166 68 \n65.58% \n \nGeorgia Trauma Care Network Commission \n \nNumber of Emergency Medical Service Regions (out of 10 possible) participating \n \n4 \n \n5 \n \n6 \n \n6 \n \nin Trauma System Regionalization activities \n \nNumber of First Responders trained from funding provided by the Commission \n \n204 \n \n372 \n \n304 \n \n631 \n \n77 \n \n Program Performance Measures: \nDepartment of Public Safety \nAviation \nNumber of Missions Flown \nPercentage of Individuals found through general searches (Both criminal and search/rescue) Total Flight hours for Training \nTotal flight hours for Governor's Task Force \nTotal Flight hours for general searches (both criminal and search/rescue combined) Total flight hours for property search and surveillance \nTotal flight hours for aerial photography \nAverage response time of missions (in minutes) \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \n1,575 60.7% 306.0 969.0 540.0 131.0 \n72 59 \n \n1,587 56.8% 308.3 1,073.8 606.1 166.5 \n71 37 \n \n1,724 56.1% 267.3 913.7 608.9 \n86.9 73 45 \n \n1,341 55.8% 251.9 916.4 481.8 \n85.8 37 31 \n \nCapitol Police Services \nNumber of Security events \nNumber of incidents investigated by Capitol Police \nNumber of security location checks by non-sworn personnel \nNumber of suspicious package, persons, and vehicle reports investigated by sworn personnel Number of patrols by sworn personnel \nNumber of visitors processed through security checkpoints by contracted security \nDepartmental Administration PS) \nNumber of open record requests completed \nNumber of financial audit findings \nAgency turnover rate \nPercentage of financial transactions processed on behalf of attached agencies \nPercentage of human resources transactions processed on behalf of attached agencies Percentage of electronic payments by ACH \n \n43 2,913 26,891 \n795 101,114 103,441 \n \n77 2,741 36,209 \n772 95,678 93,885 \n \n271 3,006 40,872 \n857 99,916 88,447 \n \n362 4,126 17,683 \n694 61,929 80,901 \n \n15,681 0 \n10.9% 16.4% 12.6% 54.9% \n \n21,181 0 \n14.7% 18.8% 13.5% 58.9% \n \n28,230 N/A \n11.4% 16.4% \n9.5% 62.9% \n \n37,914 N/A \n14.1% 23.2% 15.3% 70.3% \n \nField Offices and Services \nNumber of vehicle stops performed \n \n350,053 \n \n531,587 \n \n869,766 \n \n552,432 \n \n78 \n \n Program Performance Measures: \nNumber of vehicle fatalities Percentage of accident reports completed within 5 days Number of accidents in Georgia worked Number of SWAT team call-outs Percentage of Computer Aided Dispatch (CAD) calls validated Number of fleet operations vehicles serviced Total Department training hours Number of Criminal Interdiction Unit (CIU) agency assists Number of Nighthawks DUI stops Number of marijuana plants located on task force missions Percentage of crashes worked in Georgia by Troopers \nMotor Carrier Compliance \nNumber of commercial vehicle inspections Total inspection violations written Percentage of school buses found during inspections to have serious defects Number of vehicles weighed Number of overweight citations written Number of HOV/HOT Lane violations written Percentage of time weigh stations are open \n \nFY 2015 Actual \n805 90.29% 71,509 \n34 90.00% \n1,730 350,053 \n429 2,783 47,725 21.00% \n \nFY 2016 Actual \n1,627 90.00% 76,946 \n57 93.88% \n2,794 207,103 \n609 2,789 5,660 17.50% \n \nFY 2017 Actual \n890 90.97% 73,649 \n57 94.83% \n3,656 120,713 \n442 2,216 10,177 18.36% \n \nFY 2018 Actual \n829 91.00% 72,197 \n70 95.06% \n2,823 154,881 \n377 4,894 8,909 16.57% \n \n72,663 126,208 11.35% 13,142,639 \n39,356 2,010 \n47.72% \n \n83,357 164,949 17.00% 10,514,333 \n33,182 654 \n38.00% \n \n91,051 187,244 16.00% 8,264,218 \n32,455 1,150 \n36.00% \n \n94,840 227,520 \n8.57% 10,082,018 \n31,527 1,428 \n34.81% \n \n79 \n \n Program Performance Measures: \nDepartment of Public Safety: Attached Agencies \nGeorgia Firefighter Standards and Training Council \nNumber of compliant fire departments \nNumber of fire department agency inspections \nNumber of fire department individual station inspections \nNumber of active firefighter positions \nNumber of individual state certifications issued \nNumber of individual national certifications issued \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \n609 131 306 30,418 1,169 11,366 \n \n604 26 55 \n30,559 1,122 9,189 \n \n586 76 \n300 34,765 \n978 9,897 \n \n570 318 1,006 15,403 1,658 19,010 \n \nOffice of Highway Safety \nFatality rate per 100 million miles driven \nPercentage of safety belt usage per federal fiscal year \nPercentage of child safety seat usage per federal fiscal year \nFatalities per 100 million miles driven (VMT) \nNumber of drivers age 20 and under in fatal crashes \nNumber of counties served by grants \nNumber of students successfully completing scholarship-funded driver education courses at TCSG, as well as, through other private and public driving education programs. Number of transportation safety groups participating in grant programs Number of law enforcement entities receiving grants \nTotal amount of law enforcement grant awards disbursed \n \n1.21 97.30% 97.40% \n1.21 168 \n52 149 \n \n1.28 97.20% 99.30% \n1.28 N/A \n67 4,052 \n \nN/A N/A N/A N/A N/A \n52 2,212 \n \nN/A N/A N/A N/A N/A \n59 4,837 \n \n64 \n \n52 \n \n47 \n \n48 \n \n69 \n \n53 \n \n37 \n \n40 \n \n$481,370.00 $4,562,370.00 $5,519,808.30 $5,356,320.22 \n \nGeorgia Peace Officer Standards and Training Council \nPercentage of cases resulting in sanctions \nPercentage of cases in which external review of POST actions led to a decision upholding the Council's sanction of an officers certification Number of cases per investigator \nAverage number of open records requests completed per month \nNumber of certifications awarded \nNumber of individuals awarded certifications that are supervisory, managerial, or executive certified \n \n81.98% 100% 193 574 9,631 296 \n \n86.00% 100% 197 556 9,274 319 \n \n83.00% 100% 144 558 9,632 362 \n \n84.99% 100% 126 600 9,489 374 \n \n80 \n \n Program Performance Measures: Georgia Public Safety Training Center \nAverage cost per law enforcement candidate \nAverage cost per fire fighter candidate \nNumber of basic training courses taught \nNumber of candidates attending police or fire specialized training \nNumber of candidates attending police or fire basic training \nPercentage of candidates graduating from police or fire basic training \nPercentage of all courses taught off-campus \nNumber of candidates attending Fire Academy basic training \nNumber of candidates attending Police Academy specialized training \nPercentage of candidates graduating Fire Academy Basic Training \nPercentage of candidates graduating from Fire Academy Advanced courses \nPercentage of candidates graduating from Police Academy Advanced Courses \nPercentage of customers stating that customer service rates are good to very good Percentage of public agency heads who state their employees' job performance improved as a result of training provided Percentage of student registrations fulfilled in a timely manner \n \nFY 2015 Actual \n$3,040.90 $4,284.56 \n50 23,329 \n1,341 80% \n29.7% 137 \n12,452 86.3% 97.3% 96.7% 95.66% 95.51% 89.85% \n \nFY 2016 Actual \n$3,174.75 $5,149.04 \n50 21,097 \n1,406 79% \n27.2% 129 \n12,143 82.9% 97.4% 96.4% 92.44% 93.44% 83.07% \n \nFY 2017 Actual \n$3,131.49 $3,514.85 \n61 23,159 \n1,710 74% \n35.4% 236 \n13,240 73.7% 97.2% 95.8% \n93.92% 92.31% 85.74% \n \nFY 2018 Actual \n$3,495.87 $4,001.41 \n56 30,738 \n1,656 77% \n40.0% 203 \n17,994 75.4% 97.8% 96.2% 94.90% 93.15% 89.45% \n \n81 \n \n Program Performance Measures: \nPublic Service Commission \nCommission Administration \nTurnover Rate Number of Audit Findings \nFacility Protection \nNumber of Pipeline Safety Inspections Number of people trained on GUFPA Requirements Number of GUFPA investigations per Investigator \nUtilities Regulation \nNumber of Telecommunications, natural gas and power complaints resolved \nAverage call wait times (in seconds) Percentage of calls abandoned Average number of days to process Number of orders issued Number of new dockets \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \n7.00% 0 \n \n9.00% 0 \n \n8.75% 0 \n \n6.10% 0 \n \n520 1,740 \n470 \n \n449 1,540 \n401 \n \n388 \n \n222 \n \n827 \n \n953 \n \n756 \n \n1,221 \n \n7,591 60 \n7.04% 180 \n1,193 1,038 \n \n7,343 36 \n5.50% 180 \n1,155 1,042 \n \n7,261 33 \n7.50% 180 735 673 \n \n9,235 27 \n4.80% 180 859 718 \n \n82 \n \n Program Performance Measures: \nBoard of Regents of the University System of Georgia \nAgricultural Experiment Station \nNumber of journal articles by College of Agricultural and Environmental Sciences research faculty \n \nFY 2015 Actual \n623 \n \nFY 2016 Actual \n589 \n \nFY 2017 Actual \n593 \n \nFY 2018 Actual \n580 \n \nNumber of journal articles per full-time equivalent on the College of Agricultural and Environmental Sciences research faculty \n \n6 \n \n6 \n \n5 \n \n5 \n \nValue of research funds received \n \n$30,120,955.00 $33,097,566.00 $31,520,429.00 $37,817,528.00 \n \nNumber of new products developed for industry \n \n28 \n \n27 \n \n37 \n \n36 \n \nEstimated value of savings achieved by avoiding crop loss due to plant disease $268,380,000.00 $285,550,000.00 $96,240,000.00 $276,510,000.00 \n \nAverage grant dollars earned per researcher \n \n$292,436.46 \n \n$340,352.37 \n \n$269,688.00 \n \n$315,298.46 \n \nRoyalties received from products and patents \n \n$4,432,963.00 $5,217,478.00 $6,212,200.00 $6,620,432.00 \n \nPercentage of research proposals approved \n \n68.00% \n \n73.00% \n \n69.00% \n \n78.00% \n \nPercentage of research proposal funds awarded \n \n19.00% \n \n28.00% \n \n23.00% \n \n31.00% \n \nAthens and Tifton Veterinary Laboratories Contract \nPercentage of operating expenses covered by client revenue \nAverage cost per test \nNumber of tests by the diagnostic laboratories for animal health diagnostic and surveillance testing Percentage of customers of the Diagnostic Labs that rate their services from excellent to good Number of accessions per year by the diagnostic laboratories for animal health diagnostic and surveillance testing \nCooperative Extension Service \nNumber of face-to-face client contacts made by Cooperative Extension through educational programs and consultations Number of face-to-face client contacts per Cooperative Extension county faculty full-time equivalent Number of continuing education units provided to clientele \nNumber of client contacts per Cooperative Extension county faculty full-time equivalent Number of youth served by Georgia 4-H \nNumber of diagnostic services provided \nNumber of education contact hours from in-school programming \n \n41.80% $30.69 192,360 97.50% 70,183 \n \n43.01% $33.38 199,506 93.96% 71,081 \n \n40.91% $36.23 184,878 96.26% 67,912 \n \n47.39% $34.25 182,032 97.03% 67,416 \n \n1,347,883 4,516 \n38,856 128,521 175,372 108,795 \nN/A \n \n1,377,536 4,599 \n33,161 140,445 172,354 104,645 \nN/A \n \n2,117,378 6,733 \n42,105 283,172 170,353 105,422 743,040 \n \n1,968,730 6,310 \n115,573 359,880 169,998 104,524 650,301 \n \n83 \n \n Program Performance Measures: Enterprise Innovation Institute \nNumber of enterprises and/or stakeholders served \nEconomic impact in dollars generated per state appropriated dollar \nNumber of jobs created or saved \nNumber of startups served during a fiscal year \nNumber of startups that graduate from EI2 incubator and become scalable businesses Capital investment in current incubator companies \nNumber of technology jobs in current and graduate incubator companies \nNumber of startups graduating from EI2 incubator that remain in Georgia \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \n8,771 \n \n10,206 \n \n8,066 \n \n10,752 \n \n$338.40 \n \n$298.41 \n \n$384.40 \n \n$305.83 \n \n23,296 \n \n16,017 \n \n25,291 \n \n15,724 \n \n500 \n \n709 \n \n709 \n \n1,116 \n \n13 \n \n3 \n \n3 \n \n7 \n \n$200,000,000.00 $394,770,050.00 $823,099,510.00 $468,612,601.00 \n \n7,800 \n \n1,179 \n \n2,260 \n \n2,826 \n \nN/A \n \n82 \n \n83 \n \n90 \n \nForestry Cooperative Extension \nNumber of service programs for outreach on forestry conservation \nNumber of public service publications \nNumber of service participants per full-time equivalent faculty \n \n378 99 \n2,158 \n \n510 222 3,742 \n \n525 80 \n3,125 \n \n602 198 2,470 \n \nForestry Research \nNumber of research proposals External funds earned per state appropriated dollar Number of research publications External sponsored research funds generated Percentage of research proposals that were awarded funding \n \n90 \n \n107 \n \n119 \n \n103 \n \n$3.99 \n \n$2.88 \n \n$3.91 \n \n$3.48 \n \n232 \n \n267 \n \n249 \n \n249 \n \n$10,583,396.00 $7,665,952.00 $10,670,378.00 $10,113,377.00 \n \n86.70% \n \n74.80% \n \n80.67% \n \n93.20% \n \nGeorgia Archives \nHours open weekly to the public Number of on-site researchers Number of people served in-person Cubic feet of records stored at the Archives Building Cubic feet of records stored at the State Records Center Number of people served with inquiries made remotely (phone, e-mail and mail) \n \n42.5 4,943 9,092 83,558 185,081 4,468 \n \n42.0 4,760 8,620 83,671 183,510 6,843 \n \n42.0 4,328 9,693 83,820 183,250 7,828 \n \n42.0 4,429 8,109 84,280 183,000 6,176 \n \n84 \n \n Program Performance Measures: \nNumber of scanned images available to the public on the Internet (Archives Virtual Vault) \nNumber of unique visitors to the Georgia Archives web site \nNumber of students, teachers and the public trained/educated in Georgia Archives workshops/lectures \nNumber of sessions on the Georgia Archives web site \n \nFY 2015 Actual \n1,573,324 \n66,703 \n4,149 \n120,863 \n \nFY 2016 Actual \n1,574,782 \n82,172 \n3,860 \n138,974 \n \nFY 2017 Actual \n1,644,825 \n83,532 \n5,363 \n142,410 \n \nFY 2018 Actual \n1,617,750 \n86,000 \n3,680 \n146,000 \n \nGeorgia Cyber Innovation and Training Center \nNumber of events held at the Georgia Cyber Innovation \u0026 Training Center \nNumber of student hours enrolled in courses at the Georgia Cyber Innovation \u0026 Training Center \nNumber of unique training modules created by the Cyber Workforce Academy \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nGeorgia Radiation Therapy Center \nNumber of patients \nStaff cost per patient \nPercentage of Stage I Breast Cancer Patients that are alive 5 years postdiagnosis \n \n23,995 \n \n24,589 \n \n24,015 \n \nN/A \n \n$87.51 \n \n$84.59 \n \n$81.71 \n \nN/A \n \n94.00% \n \n89.00% \n \nN/A \n \nN/A \n \nGeorgia Research Alliance \n \nResearch \u0026 Development (R\u0026D) grants awarded to Georgia Research Alliance's \n \n$494,320,000 $527,060,000 \n \nN/A \n \nN/A \n \n(GRA) Academy of Eminent Scholars \n \nAverage amount in R\u0026D grants per Eminent Scholar researcher \n \n$8,103,606 \n \n$8,366,032 \n \nN/A \n \nN/A \n \nStart-up companies launched via the GRA Ventures Program (Ventures Program focuses on commercializing technologies and discoveries emerging from Georgia's research universities) presently operating in Georgia \n \n134 \n \n144 \n \n156 \n \nN/A \n \nAverage revenue earned per GRA Ventures Program company \n \n$1,100,000 \n \n$1,150,000 \n \n$1,266,973 \n \nN/A \n \nNumber of Georgia-based jobs presently supported through non-state R\u0026D grants competitively awarded to GRA Eminent Scholars and companies launched via the GRA Ventures Program \n \n2,317 \n \n2,494 \n \n2,790 \n \nN/A \n \nPrivate capital funding received by venture development companies \n \n$40,450,000 \n \n$35,764,500 \n \n$45,136,500 \n \nN/A \n \nPrivate contributions made to the GRA Venture Fund LLC \n \n$2,156,412 \n \n$1,040,590 \n \n$1,320,050 \n \nN/A \n \nPercentage of GRA Venture Program companies operating in Georgia after four \n \n59% \n \n69% \n \n84% \n \nN/A \n \nyears \n \nDollars of external funds generated per state dollar \n \n$92.98 \n \n$97.85 \n \nN/A \n \nN/A \n \nGeorgia Tech Research Institute \nExternal sponsored research funds generated \nDollars of external research funds generated per state appropriated dollar \n \n$338,164,751 $367,480,410 $377,046,684 $497,029,120 \n \n$60.07 \n \n$64.53 \n \n$64.89 \n \n$81.86 \n \n85 \n \n Program Performance Measures: \nEstimated total economic impact of Georgia Tech Research Institute's sponsored funded research and activities Number of new sponsored projects \nNumber of patents acquired each year \nEconomic impact of state funded projects on Georgia \nNumber of K-12 student participants in STEM educational programs \nNumber of K-12 educators who participate in STEM professional development events \n \nFY 2015 Actual \n$798,068,812 \n \nFY 2016 Actual \n$867,253,768 \n \nFY 2017 Actual \n$821,961,771 \n \nFY 2018 Actual \n$1,083,523,482 \n \n792 \n \n764 \n \n803 \n \n925 \n \n18 \n \n4 \n \n0 \n \n2 \n \n$12,273,285 \n \n$12,413,879 \n \n$12,667,934 \n \n$13,237,045 \n \n11,712 \n \n13,158 \n \n8,265 \n \n8,665 \n \n421 \n \n335 \n \n565 \n \n543 \n \nMarine Institute \nTotal income from all facility fees and Indirect Cost Recovery \n \n$171,868.00 \n \n$215,069.00 \n \n$169,310.00 \n \n$175,884.00 \n \nNumber of peer reviewed publications, theses, and dissertations stemming from Marine Institute-based research \nNumber of students receiving instructional time at Marine Institute \n \n37 \n \n36 \n \n36 \n \n34 \n \n519 \n \n524 \n \n511 \n \n582 \n \nNumber of people who visit Marine Institute as part of a guided tour \n \n180 \n \n144 \n \n353 \n \n315 \n \nPercentage of Marine Institute facilities currently in \"good\" or \"excellent\" condition \nNumber of beds occupied by instructional and research participants \n \n63.00% 4,894 \n \n63.00% 4,464 \n \n70.00% 3,512 \n \n85.00% 3,774 \n \nAnnualized dollars leveraged for the University of Georgia through grants requiring use of Marine Institute facilities \n \n$1,796,642.00 $2,263,296.00 $1,852,408.00 $1,755,943.00 \n \nMarine Resources Extension Center \nNumber of consultations with Marine Extension coastal marine constituents \nNumber of individuals trained by Marine Extension in a Hazard Analysis Critical Control Point (HACCP) course for the safe processing and handling of seafood Total dollars generated from new commercial aquaculture operations including hard clams and oysters Number of local governments assisted \nNumber of K-12 students reached through educational programming \n \n60,427 \n \n34,236 \n \n59,313 \n \n48,730 \n \n48 \n \n72 \n \n52 \n \n55 \n \n$1,911,043.00 $1,728,483.00 $3,518,409.00 $4,913,035.00 \n \n27 \n \n22 \n \n36 \n \n24 \n \n4,465 \n \n4,494 \n \n5,564 \n \n5,463 \n \nMedical College of Georgia Hospital and Clinics \nTotal senior level residency trainees \nPercentage of individual residency training programs accredited \nResidency program graduation rate \n \n112 100.00% \n99.11% \n \n110 100.00% \n92.00% \n \n117 100.00% \n92.85% \n \n123 100.00% \n91.67% \n \n86 \n \n Program Performance Measures: Public Libraries \nNumber of circulations in Georgia public libraries \nPercentage of Georgians with a library card \nTotal hours the public uses the Internet at Georgia public libraries \nNumber of interlibrary PINES loans \nLocal library staff attending continuing education provided by GPLS \nPercentage of target population (those eligible for Library for the Blind and Physically Handicapped services) utilizing GLASS Number of talking book circulations \nNumber of professional assistance communications with local library system staff Children's program attendance \nPublic Service/Special Funding Initiatives \nReturn on investment in terms of external grant and other funding generated per state appropriated dollar related to the Augusta University Cardiology Center Special Funding Initiative \nRegents Central Office \nEmployee turnover rate \nAverage number of days to process a payment \nNumber of audit findings for the Regents Central Office \nPercentage of payments made electronically \nTotal payments processed \nNumber of online database searches on GALILEO \nPercentage of respondents surveyed annually who agree/strongly agree that GALILEO is a valuable service Average percentage cost increase in health benefits over prior year \nNumber of engagements (assurance, consulting and investigation) completed by USG Internal Audits Percentage of eligible audit organizations with a satisfactory peer review \nCommunicate Key Board Actions/USG News (number of news releases) \nNumber of media inquiries \nNumber of page views on USG webpages (public inquiries) \n \nFY 2015 Actual \n37,350,547 42.60% \n15,016,043 664,140 6,569 9.10% 430,631 43,665 \n1,587,091 \n$1.40 \n19.00% 40 0 \n57.00% 5,103 \n23,014,323 95.00% 6.77% 280 \n100.00% 38 \n523 6,801,315 \n \nFY 2016 Actual \n36,085,039 38.04% \n15,153,024 628,221 8,119 9.10% 427,518 100,604 \n1,694,112 \n$1.50 \n12.00% 41 0 \n58.00% 5,086 \n22,023,558 94.00% -3.28% 213 \n100.00% 39 \n586 6,536,945 \n \nFY 2017 Actual \n33,006,395 40.62% \n16,292,437 661,146 6,766 9.42% 454,631 102,283 \n2,119,005 \n$1.70 \n9.49% 41 1 \n71.00% 5,478 \n26,384,400 94.00% 2.99% 227 \n100.00% 34 \n654 3,683,958 \n \nFY 2018 Actual \n35,187,554 40.20% \n16,362,472 689,930 9,397 9.65% 436,548 165,088 \n1,983,055 \n$1.90 \n9.00% 39 \nN/A 80.00% \n7,185 26,454,847 \n94.50% 3.22% 255 \n100.00% 31 \n508 3,987,577 \n \n87 \n \n Program Performance Measures: \nNumber of social media posts \nNumber of open records requests \nPercentage of new and under-represented service provider participation for design and construction Percentage of rented space directly related to unmet campus needs \nNumber of degree programs approved \nNumber of degree programs terminated \nNumber of Georgia RCP Optometry students completing/graduating from the program \nSkidaway Institute of Oceanography \nNumber of peer reviewed articles published \nAverage sponsored dollars generated per state appropriated dollar \nAverage research dollars generated per faculty member \nPercentage of beds occupied by instructional program participants (32 beds available year-round) Number of consultations or external counseling presentations \nStudents receiving full days of researched based instruction \n \nFY 2015 Actual \nN/A \n63 \n27.00% \n27.36% \n37 \n20 \n7 \n \nFY 2016 Actual \nN/A \n91 \n25.00% \n28.23% \n39 \n39 \n13 \n \nFY 2017 Actual \n222 \n71 \n36.00% \n28.67% \n44 \n108 \n12 \n \nFY 2018 Actual \n316 \n127 \n10.00% \n30.11% \n49 \n50 \n11 \n \n40 $3.06 $380,000.00 17.50% \n238 2,633 \n \n48 $3.19 $378,120.00 19.70% \n445 4,056 \n \n44 $3.28 $397,647.00 20.95% \n273 4,649 \n \n33 $2.23 $272,207.00 17.19% \n227 4,790 \n \nTeaching \nNumber of students enrolled at University System of Georgia institutions \n \n312,936 \n \n318,086 \n \n321,549 \n \n325,203 \n \nTotal sponsored fund revenue (in millions) \n \n$1,712.00 \n \n$1,758.00 \n \n$1,831.00 \n \n$1,904.00 \n \nSystem-wide graduation rate \n \n59.40% \n \n58.70% \n \n58.00% \n \n60.50% \n \nSystem-wide retention rate \n \n79.20% \n \n79.20% \n \n81.70% \n \n80.40% \n \nIn-state tuition affordability ranking for the University System of Georgia's public four-year institutions among the 16 member states of the Southern Regional Education Board \n \n7 \n \n6 \n \n6 \n \nN/A \n \nVeterinary Medicine Experiment Station \nTotal extramural research funding \n \n$14,892,123.00 $24,060,584.00 $29,316,615.00 $34,823,378.00 \n \nExtramural research dollars generated per state appropriated dollar \n \n$5.69 \n \n$9.08 \n \n$10.54 \n \n$11.65 \n \nTotal scientific publications \n \n376 \n \n585 \n \n484 \n \n415 \n \nNumber of poultry birds impacted by the Poultry Diagnostic and Research Center visits \n \n14,210,000 \n \n10,660,000 \n \n17,560,000 \n \n8,440,000 \n \n88 \n \n Program Performance Measures: \nNumber of diagnostic lab services provided by Poultry Diagnostic and Research Center \n \nFY 2015 Actual \n104,832 \n \nFY 2016 Actual \n96,772 \n \nFY 2017 Actual \n105,402 \n \nFY 2018 Actual \n60,997 \n \nVeterinary Medicine Teaching Hospital \nTotal number of veterinary cases \nAverage net income per case \nPercentage of clients surveyed who rate the services received as good or excellent Number of individuals enrolled in the veterinary technician program supported by state funds Average revenue per csse \nPercentage of total cases visited by field services \nAverage turnaround time per case \n \n26,247 $69.81 98.00% \n34 $557.15 \n5.5% N/A \n \n27,472 $23.88 99.00% \n39 $620.90 \n7.0% N/A \n \n28,721 $19.05 99.00% \n38 $652.31 \n6.1% N/A \n \n28,394 $23.55 99.00% \n35 $682.41 \n5.1% N/A \n \n89 \n \n Program Performance Measures: \nBoard of Regents of the University System of Georgia: Attached Agencies \nPayments to Georgia Military College \nPreparatory school fall enrollment \nPreparatory school state appropriated dollar per student \nPreparatory school graduation rate \nJunior college fall enrollment \nJunior college state appropriated dollar per student \nJunior college graduation rate \nJunior college graduation/four year college transfer rate \nPercentage of students who obtained a score of (3) or higher on advanced placement exams \nPayments to Georgia Public Telecommunications Commission \nNumber of listeners using Georgia Public Broadcasting radio resources weekly \nNumber of unduplicated households viewing Georgia Public Broadcasting T.V. resources monthly Number of unduplicated visitors using Georgia Public Broadcasting new media resources Number of media assets downloaded/streamed by education users \nPercentage of total operating expenditures supported by state funding \nCost to raise a dollar \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \n549 $2,858.63 \n100% 7,221 $105.30 \n25% 44% 62% \n \n577 $3,558.96 \n100% 7,876 $126.25 \n27% 45% 80% \n \n576 $4,100.89 \n100% 8,234 $599.55 \n28% 48% 76% \n \n221,100 1,676,337 2,749,643 8,648,339 \n45.00% $0.51 \n \n327,200 1,703,935 3,215,309 6,322,186 \n43.00% $0.54 \n \n350,100 1,532,084 2,883,984 6,932,470 \n44.00% $0.51 \n \nFY 2018 Actual \n569 $4,612.45 \n100% 8,595 $413.30 \n29% 46% 88% \n379,100 1,382,693 3,271,839 7,718,347 \n44.00% $0.50 \n \n90 \n \n Program Performance Measures: \nDepartment of Revenue \nForestland Protection Grants \nNumber of jurisdictions reimbursed under the Forestland Protection Act \nNumber of reimbursements \nAmount of reimbursements \nAverage time in days from application to award payment \nNumber of acres of forestland preserved under the Forestland Protection Act \nAverage amount of reimbursement claims \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \n133 \n \n134 \n \n125 \n \n136 \n \n262 \n \n256 \n \n240 \n \n501 \n \n$29,072,520.00 $29,072,351.00 $29,072,351.00 $73,452,840.91 \n \n291 \n \n379 \n \n385 \n \n341 \n \n4,326,551 \n \n4,578,341 \n \n4,867,328 \n \n5,219,266 \n \n$110,964.00 \n \n$113,564.00 \n \n$230,733.00 \n \n$284,701.00 \n \nIndustry Regulation \nNumber of alcohol inspections \nPercentage of alcohol inspections in compliance \nNumber of tobacco inspections \nPercentage of tobacco inspections in compliance \nAverage Alcohol/Tobacco/COAM inspections per sworn Alcohol and Tobacco Division Officer Dollar amount collected by Alcohol and Tobacco Division staff \nNumber of underage alcohol investigations \nPercentage of investigated vendors making illegal underage alcohol sales \nNumber of underage tobacco investigations \nPercentage of investigated vendors making illegal underage tobacco sales \n \n4,841 \n \n3,755 \n \n5,726 \n \n6,667 \n \n89.00% \n \n75.40% \n \n83.00% \n \n86.00% \n \n3,796 \n \n2,945 \n \n5,428 \n \n5,787 \n \n90.00% \n \n81.57% \n \n93.00% \n \n91.00% \n \n375 \n \n291 \n \n259 \n \n390 \n \n$2,929,000.00 $1,589,000.00 $2,195,000.00 $2,035,622.00 \n \n3,686 \n \n3,254 \n \n3,360 \n \n3,273 \n \n9.00% \n \n10.00% \n \n8.00% \n \n6.00% \n \n2,873 \n \n2,616 \n \n3,683 \n \n3,898 \n \n10.00% \n \n11.00% \n \n8.00% \n \n8.00% \n \nLocal Government Services \nNumber of resolved Unclaimed Property claims \nTotal amount of local tax distributions \n \n4,409 \n \n3,722 \n \n5,104 \n \n5,951 \n \n$4,451,833,100 $4,478,411,996 $4,566,511,825 $5,033,004,714 \n \nLocal Tax Officials Retirement and FICA \nAmount of Employees' Retirement System benefits paid for local retirement \nNumber of officials and staff participating in Employees' Retirement System \nAmount of FICA paid for local retirement \n \n$10,330,585.16 $7,777,865.99 $8,930,711.99 $9,916,663.85 \n \n1,036 \n \n950 \n \n857 \n \n796 \n \n$681,314.00 \n \n$681,314.00 \n \n$681,314.00 \n \n$681,314.00 \n \n91 \n \n Program Performance Measures: Motor Vehicle Registration and Titling \nAmount of revenue from motor vehicle registrations (in millions) \nNumber of motor vehicle titles processed (in millions) \nNumber of motor vehicle registrations proceeses \nNumber of motor vehicle registrations renewed online \nSalvage inspections completed statewide \nPercentage of each private contractor's inspection reports reviewed by state salvage inspectors Percentage of each private contractor's inspections that are visually inspected by state salvage inspectors Percentage of compliant contractor salvage vehicle inspections \n \nFY 2015 Actual \n$238.00 3 \n9,136,983 804,200 21,878 9.53% 3.65% 98.86% \n \nFY 2016 Actual \n$242.00 3 \n9,329,835 952,914 23,105 16.80% 5.00% 96.00% \n \nFY 2017 Actual \n$297.00 3 \n9,578,056 1,024,505 \n22,695 4.35% 1.21% 92.00% \n \nFY 2018 Actual \n$293.00 3 \n9,639,665 1,148,227 \n23,060 7.34% 6.26% 98.67% \n \nOffice of Special Investigations \nAmount of fraud prevented per fiscal year Total number of returns reviewed Number of returns reversed Cases worked Vin/Title Fraud Unit Arrest made Vin/Title Fraud Cases investigated by Tax Special Agents Cases prosecuted by Tax Special Agents Arrests made by Tax Special Agents \n \n$312,895,381.00 $110,444,067.00 $171,425,186.00 $332,706,020.00 \n \n1,005,136 \n \n4,300,000 \n \n4,605,272 \n \n4,770,866 \n \n65,982 \n \n28,379 \n \n14,249 \n \n195,963 \n \n350 \n \n243 \n \n275 \n \n247 \n \n2 \n \n22 \n \n20 \n \n47 \n \n43 \n \n274 \n \n276 \n \n197 \n \n40 \n \n47 \n \n68 \n \n15 \n \n53 \n \n88 \n \n67 \n \n241 \n \nRevenue Processing \nTotal returns processed Total returns processed by tax type - Withholding Total returns processed by tax type - Corporate Total returns processed by tax type - Sales Total returns processed by tax type - Individual Average cost to process tax returns - paper Average cost to process tax returns - electronic \n \n7,488,690 1,180,067 \n275,776 1,308,778 4,724,069 \n$1.50 $0.50 \n \n8,037,113 1,254,542 \n283,370 1,442,573 4,722,617 \n$1.51 $0.50 \n \n8,116,274 1,563,067 \n288,429 1,349,188 4,543,121 \n$1.50 $0.50 \n \n8,298,369 1,417,296 \n271,304 1,479,053 4,780,718 \n$1.50 $0.50 \n \n92 \n \n Program Performance Measures: \nPercentage of individual tax returns filed electronically Percentage of withholding tax returns filed electronically Percentage of corporate tax returns filed electronically Percentage of sales tax returns filed electronically Percentage of total tax returns filed electronically Average time to process a return (days) Average time to process an electronic filing - individual (days) Average time to process a paper return - individual (days) \n \nFY 2015 Actual \n83.45% \n88.54% \n72.53% \n94.79% \n85.83% \n5.26 \n3.26 \n7.26 \n \nFY 2016 Actual \n86.04% \n87.75% \n76.41% \n96.20% \n87.74% \n10.76 \n2.98 \n18.53 \n \nFY 2017 Actual \n86.46% \n90.44% \n77.24% \n97.05% \n88.26% \n11.01 \n1.27 \n20.75 \n \nFY 2018 Actual \n87.68% \n92.89% \n84.40% \n97.15% \n89.92% \n34.77 \n2.76 \n66.78 \n \nTax Compliance \nNumber of telephone calls seeking assistance in the 11 Regional Offices \n \n157,623 \n \n183,248 \n \n148,526 \n \n143,676 \n \nNumber of walk-in taxpayers seeking assistance in the 11 Regional Offices \n \n26,167 \n \n22,750 \n \n20,354 \n \n21,203 \n \nAverage collections per out-of-state auditor \n \n$1,202,222.00 $1,787,750.00 $2,472,029.00 $2,776,620.00 \n \nTotal revenue agent collections \n \n$409,125,320.00 $430,173,424.00 $571,165,133.00 $577,124,520.21 \n \nAverage collections per in-state auditor \n \n$705,809.00 $1,382,146.00 \n \n$888,281.00 $2,001,849.00 \n \nAverage collections per field revenue agent \n \n$2,420,860.00 $2,607,112.00 $3,461,606.00 $3,497,724.36 \n \nAverage number of hours per audit by tax type - Sales and Use Tax \n \n39 \n \n28 \n \n48 \n \n57 \n \nAverage number of hours per audit by tax type - Individual Income Tax \n \n2 \n \n2 \n \n1 \n \n1 \n \nAverage number of hours per audit by tax type - Withholding Tax \n \n6 \n \n4 \n \n3 \n \n2 \n \nAverage number of hours per audit by tax type - Miscellaneous Taxes including IFTA, IRP, Tobacco, Alcohol, Unclaimed Property \nNumber of audits completed \n \n35 63,995 \n \n25 64,144 \n \n26 93,892 \n \n40 103,031 \n \nPercentage of audits found to be in compliance \n \n48.00% \n \n42.00% \n \n34.00% \n \n36.00% \n \nTotal in state auditor collections \n \n$60,699,582.00 $65,400,778.00 $59,514,834.00 $134,123,876.00 \n \nTotal out-of-state auditor collections \n \n$42,077,753.00 $67,934,498.00 $88,993,034.00 $102,734,945.00 \n \n93 \n \n Program Performance Measures: Tax Policy \nNumber of taxpayer conferences completed \nNumber of Georgia Tax Tribunal cases resolved during automatic remand period (calendar year) \nNumber of letter rulings issued \n \nFY 2015 Actual \n77 987 \n41 \n \nFY 2016 Actual \n161 1,171 \n55 \n \nFY 2017 Actual \n102 719 \n42 \n \nFY 2018 Actual \n136 N/A \n58 \n \nTaxpayer Services \nNumber of in-bound calls Number of calls answered Percentage of inbound calls answered Percentage of inbound calls abandoned Average call wait times (in seconds) Average number of calls answered per customer service representative Number of taxpayer workshops provided Total number of taxpayer workshop attendees \n \n906,108 716,727 80.00% 20.00% \n427 18,377 \n6 800 \n \n1,118,878 800,521 71.50% 27.90% 566 17,724 14 1,500 \n \n1,076,225 797,923 74.00% 25.68% 360 14,189 21 209 \n \n966,307 614,977 64.00% 36.00% \n1,111 13,666 \n14 236 \n \n94 \n \n Program Performance Measures: \nSecretary of State \nCorporations \nNumber of total corporation filings processed Number of new corporations filings completed Number of Corporations call center calls recieved Number of Corporations call center calls answered Percentage of Corporations call center calls abandoned Average speed of Corporations call center calls answered in minutes \nElections \nNumber of elections Number of registered voters Number of training classes offered online through E-Learn system Number of E-Learn users trained Number of State Election Board Cases \nInvestigations \nNumber of completed investigations Number of regular inspections Fines collected Average number of days to complete an investigation \nOffice Administration \nNumber of audit findings Agency Turnover Rate \nProfessional Licensing Boards \nNumber of licensed professionals regulated Number of license renewals processed Number of new applications processed \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \n934,404 103,804 245,292 188,892 \n23% 6.3 \n \n847,241 118,174 252,006 210,881 \n16% 4.9 \n \n823,890 142,529 234,671 225,446 \n4% 4.5 \n \n951,005 145,428 230,225 218,789 \n5% 4.6 \n \n296 5,382,427 \n42 2,414 \n111 \n \n517 6,397,189 \n42 1,156 \n134 \n \n328 6,920,907 \n47 1,716 \n50 \n \n484 6,718,591 \n45 1,881 \n113 \n \n895 \n \n819 \n \n1,065 \n \n1,274 \n \n11,334 \n \n11,745 \n \n9,107 \n \n10,969 \n \n$1,155,083.41 $1,190,000.00 \n \n$890,725.00 $1,005,725.00 \n \n74 .00 \n \n79.97 \n \n121.51 \n \n161 .00 \n \n0 19.6% \n \n4 24.4% \n \n1 10.8% \n \nN/A 17.9% \n \n1,070,384 191,881 52,151 \n \n1,136,756 187,635 53,425 \n \n1,040,090 193,865 54,592 \n \n1,186,840 195,477 51,319 \n \n95 \n \n Program Performance Measures: \nBoard meeting expense (per diem/mileage) Average number of days to process new applications Average number of days to process renewal applications Number of licenses renewed online Percentage of licenses renewed online Percentage of new applications approved Total number of license revocations Number of PLB call center calls recieved Number of PLB call center calls answered Percentage of PLB call center calls abandoned Average speed of PLB call center calls answered in minutes \nSecurities \nFines collected Number of securities offerings processed Number Charities filings Number of registered Broker-Dealers Number of registered Broker-Dealer Agents Number of registered Investment Adviser firms Number of registered Investment Adviser Representatives Number of securities investigations closed Number on investigations received in fiscal year Number of investigations in progress Number of completed examinations of registered Investment Advisor firms Average number of examinations conducted per auditor Number of Administrative Orders \n \nFY 2015 Actual \n$201,694.61 20 8.0 \n183,082 95% 78% 15 \n390,042 276,193 \n29% 1.9 \n \nFY 2016 Actual \n$229,495.49 18 6.8 \n180,292 96% 77% 7 \n258,593 215,984 \n16% 4.4 \n \nFY 2017 Actual \n$238,252.60 17 3.8 \n185,896 96% 75% 36 \n315,786 303,773 \n4% 4.0 \n \nFY 2018 Actual \n$216,791.04 17 \n4.9 189,047 \n97% 77% \n77 328,559 311,817 \n5% 4.4 \n \n$2,600 3,459 3,128 2,042 \n181,559 2,530 \n12,064 19 32 64 56 18 6 \n \n$29,022 3,668 3,431 2,017 \n184,497 2,576 \n12,483 33 74 \n111 18 18 12 \n \n$6,500 5,907 4,510 1,993 \n193,285 2,709 \n13,249 81 70 \n130 39 20 18 \n \n$24,600 6,206 4,695 1,948 \n197,780 2,837 \n13,272 63 86 \n130 30 15 13 \n \n96 \n \n Program Performance Measures: \nSecretary of State: Attached Agencies \nGeorgia Commission on the Holocaust \nNumber of visitors to Commission sponsored exhibits \nNumber of users of the Commission website \nNumber of communities in the state served by Commission Programs \nNumber of attendees at Commission events \nNumber of students accessing Holocaust trunks \nCost per participant in Commission programs \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \n16,917 13,154 \n61 4,489 \n582 $7.00 \n \n7,640 15,622 \n31 6,066 1,091 $9.00 \n \n9,605 23,237 \n53 6,294 2,690 \nN/A \n \n8,418 22,054 \n31 11,932 \n3,284 $8.67 \n \nReal Estate Commission \nAgency investigations resulting in imposing a disciplinary action on a license \nPercentage of Georgia passing rates on qualifying real estate salesperson examinations that surpass the national average \nPercentage of all completed applications processed within 5 business days of receipt \nAgency investigations completed in a fiscal year \n \n285 7% 98% 1,971 \n \n144 6% 98% 1,646 \n \n168 6% 98% 1,889 \n \n204 1% 97% 2,170 \n \n97 \n \n Program Performance Measures: \nGeorgia Student Finance Commission \nDual Enrollment \nNumber of awards disbursed \nAverage dollar amount per award \nNumber of semester credit hours \nNumber of quarter credit hours \nNumber of students served \nEngineer Scholarship \nNumber of students obtaining forgivable loans \nAverage dollar amount per award \nPercentage of students repaying loans through service \nNumber of recipient graduates \nGeorgia Military College Scholarship \nNumber of students awarded scholarships \nAverage dollar amount per student \nPercentage of students repaying loans through service \nPercentage of students with four or more awards \nHERO Scholarship \nNumber of awards disbursed \nAverage dollar amount per award \nNumber of students receiving Helping Educate Reservists and their Offspring (HERO) scholarships \nHOPE Administration \nNumber of active registered GAfutures.org users \nNumber of lottery funded scholarships and grants disbursed \nNumber of state general funded scholarships and grants disbursed \nNumber of students and parents met with for postsecondary advising and financial counseling \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \n24,651 $775 \n145,757 6,154 \n14,007 \n \n47,809 $1,020 294,166 20,485 27,510 \n \n67,140 $1,022 401,703 39,399 35,945 \n \n83,518 $1,034 485,688 69,067 43,654 \n \n285 $3,248.00 \n32.00% 29 \n \n290 $3,463.00 \n29.00% 35 \n \n311 $3,423.00 \n24.57% 35 \n \n311 $3,394.00 \n26.00% 65 \n \n78 $12,335 \n34% 58% \n \n76 $12,659 \n27% 63% \n \n84 $14,594 \n21% 62% \n \n85 $11,247 \n28% 67% \n \n668 $922 \n387 \n \n586 $917 \n333 \n \n474 $922 \n264 \n \n393 $925 \n226 \n \n794,572 379,469 \n85,716 124,974 \n \n674,874 367,289 106,834 124,200 \n \n304,528 376,191 124,352 \n90,782 \n \n691,166 364,478 138,841 117,400 \n \n98 \n \n Program Performance Measures: HOPE GED \nNumber of students receiving the HOPE GED grant \nPercentage of issued HOPE GED vouchers redeemed \nNumber of GED diplomas issued by Technical College System of Georgia \nPercentage of HOPE GED recipients who earn a postsecondary credential from the Technical College System of Georgia \nHOPE Grant \nNumber of HOPE Grant awards disbursed \nAverage dollar amount per HOPE Grant award \nNumber of students receiving the HOPE Grant \nNumber of Zell Miller Grant awards disbursed \nAverage dollar amount per Zell Miller Grant award \nNumber of students receiving Zell Miller Grant \nNumber of HOPE Career Grant awards disbursed \nAverage dollar amount per HOPE Career Grant award \nNumber of students receiving HOPE Career Grant \n \nFY 2015 Actual \n1,613 \n53.00% \n3,046 \nN/A \n \nFY 2016 Actual \n872 \n17.00% \n5,205 \n25.90% \n \nFY 2017 Actual \n1,027 \n18.00% \n5,636 \n30.20% \n \nFY 2018 Actual \n996 \n18.00% \n5,653 \n33.00% \n \n102,261 $537.00 \n67,090 21,357 $827.00 14,569 19,894 $448.00 13,703 \n \n74,033 $569.00 \n48,509 25,040 $770.00 15,777 22,706 $432.00 14,812 \n \n66,788 $571.00 \n43,402 22,116 $770.00 13,942 23,589 $415.00 15,380 \n \n53,970 $590.00 \n35,455 18,962 $781.00 12,033 24,451 $415.00 16,299 \n \nHOPE Scholarships - Private Schools \nNumber of HOPE Scholarship awards disbursed \nAverage dollar amount per HOPE Scholarship award \nNumber of private school students receiving the HOPE Scholarship \nNumber of Zell Miller Scholarship awards disbursed \nAverage dollar amount per Zell Miller Scholarship award \nNumber of private school students receiving the Zell Miller Scholarship \nPercentage of HOPE Scholarships  Private Schools recipients who permanently lose scholarship eligibility by failing to maintain the required grade point average Percentage of HOPE Scholarships  Private Schools recipients who lose scholarship eligibility by meeting the seven year cap prior to receiving a bachelor's degree \nHOPE Scholarships - Public Schools \nNumber of HOPE Scholarship awards disbursed \n \n22,590 $1,602.00 \n10,927 3,661 \n$1,985.00 1,792 N/A \nN/A \n \n22,265 $1,655.00 \n10,653 4,056 \n$2,040.00 1,990 N/A \nN/A \n \n22,537 $1,657.00 \n10,852 4,387 \n$2,040.00 2,151 N/A \nN/A \n \n22,968 $1,704.00 \n11,055 4,905 \n$2,083.00 2,390 N/A \nN/A \n \n173,789 \n \n178,913 \n \n183,242 \n \n187,586 \n \n99 \n \n Program Performance Measures: \nAverage dollar amount per HOPE Scholarship award \nNumber of public school students receiving the HOPE Scholarship \nNumber of Zell Miller Scholarship awards disbursed \nAverage dollar amount per Zell Miller Scholarship award \nNumber of public school students receiving the Zell Miller Scholarship \nPercentage of HOPE Scholarships  Public Schools recipients who permanently lose scholarship eligibility by failing to maintain the required grade point average Percentage of HOPE Scholarships  Public Schools recipients who lose scholarship eligibility by meeting the seven year cap prior to receiving a bachelor's degree \nLow Interest Loans \nNumber of loan applications processed \nAverage dollar amount of loan \nNumber of students obtaining Low Interest Loans \nPercentage of students receiving loans who are also eligible to receive the Federal Pell Grant Percentage of eligible applicants who received a loan \n \nFY 2015 Actual \n$1,897.00 \n84,707 \n34,304 \n$3,478.00 \n15,768 \nN/A \nN/A \n \nFY 2016 Actual \n$1,954.00 \n87,070 \n39,413 \n$3,718.00 \n17,971 \nN/A \nN/A \n \nFY 2017 Actual \n$1,957.00 \n88,812 \n44,064 \n$3,723.00 \n20,102 \nN/A \nN/A \n \nFY 2018 Actual \n$2,000.00 \n91,014 \n50,639 \n$3,764.00 \n23,097 \nN/A \nN/A \n \n7,501 $6,874.00 \n7,408 68.00% 62.00% \n \n7,234 $4,618.00 \n5,300 81.00% 58.00% \n \n8,943 $4,803.00 \n7,157 80.60% 80.20% \n \n6,967 $5,050.00 \n5,675 64.00% 84.00% \n \nNorth Georgia Military Scholarship Grants \nNumber of students awarded scholarship Average dollar amount per student Percentage of students repaying loans through service Percentage of students with six or more awards Percentage of borrowers in repayment status that defaulted \n \n158 $14,152.00 \n56.00% 20.00% \n4.00% \n \n165 $15,370.00 \n52.00% 26.00% \n3.00% \n \n179 $15,688.00 \n50.64% 30.70% \n6.00% \n \n186 $15,589.00 \n54.00% 32.00% \n9.00% \n \nNorth Georgia ROTC Grants \nNumber of awards disbursed \nAverage dollar amount per award \nNumber of students receiving the Reserve Officers' Training Corps grant \nNumber of students receiving Reserve Officers' Training Corps Grant for Future Officers \n \n897 $970.00 \n386 148 \n \n820 $1,027.00 \n314 163 \n \n850 $1,055.00 \n298 190 \n \n809 $1,271.00 \n289 188 \n \n100 \n \n Program Performance Measures: Public Safety Memorial Grant \nNumber of awards disbursed Average dollar amount per award Number of students receiving the Public Safety Memorial Grant Percentage of eligible applicants awarded \nREACH Georgia Scholarship \nNumber of REACH Scholarships funded with State Funds Number of awards disbursed Percentage of REACH high school graduates receiving an award within two years of graduation Average number of awards per student Number of secondary students enrolled in REACH Scholarship Average high school GPA for graduating cohort Average dollar amount per award Average college GPA for REACH Scholars Percentage of REACH Scholars graduating from high school \nService Cancelable Loans \nNumber of students awarded scholarships Average dollar amount per student \nTuition Equalization Grants \nNumber of awards disbursed Average dollar amount per award Number of students receiving the Tuition Equalization Grant \n \nFY 2015 Actual \n51 \n$7,438.00 \n27 \n64.00% \n \nFY 2016 Actual \n78 \n$7,418.00 \n39 \n100.00% \n \nFY 2017 Actual \n68 \n$7,620.00 \n36 \n100.00% \n \nFY 2018 Actual \n63 \n$7,867.00 \n33 \n100.00% \n \n200 \n \n200 \n \n455 \n \n275 \n \nN/A \n \nN/A \n \nN/A \n \n32 \n \nN/A \n \nN/A \n \nN/A \n \n94.44% \n \nN/A \n \nN/A \n \nN/A \n \n1.88 \n \n106 \n \n180 \n \n353 \n \n499 \n \nN/A \n \nN/A \n \n3.5 \n \n3.3 \n \nN/A \n \nN/A \n \nN/A \n \n$1,250.00 \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \n100% \n \n97% \n \nN/A \n \nN/A \n \n29 \n \n256 \n \nN/A \n \nN/A \n \n$3,624.00 \n \n$2,897.00 \n \n58,928 $305.00 \n30,226 \n \n57,010 $384.00 \n29,008 \n \n55,820 $394.00 \n28,577 \n \n54,026 $415.00 \n27,652 \n \n101 \n \n Program Performance Measures: \nGeorgia Student Finance Commission: Attached Agencies \nNonpublic Postsecondary Education Commission \nPercentage of authorized colleges and schools that meet prescribed academic and financial standards annually without remediation Average number of schools assigned to each full time Regulatory Specialist \nAverage number of working days to fill student transcript requests \nTotal number of student complaints received \nTotal number of schools authorized by NPEC \nTotal number of student transcript requests \nPercentage of schools authorized by NPEC that grant degrees \nTotal number of SARA authorized schools \nTotal number of adverse actions taken against institutions \nAverage payout for Tuition Guaranty Trust Fund claims \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \n83.00% 81 14 56 \n310 601 50.00% N/A \n0 $1,833.00 \n \n83.00% 74 11 33 \n294 827 52.00% \n53 53 $999.00 \n \n87.00% 58 6 38 \n290 689 45.00% \n63 55 $3,391.00 \n \n65.00% 58 7 13 \n291 531 54.00% \n70 55 $2,667.00 \n \n102 \n \n Program Performance Measures: \nTeachers Retirement System \nLocal/Floor COLA \nNumber of individuals receiving floor and cost of living adjustments (COLAs) \nPercentage of on-time payments made to retirees \nAverage monthly state-funded payment amount per recipient \nSystem Administration \nNumber of retirees and beneficiaries receiving benefits \nTotal benefits payments made (in millions) \nNew retiree on-time processing rate \nPercentage of accurate responses in processing member service requests \nNumber of findings in annual financial audit \nAgency turnover rate (excluding Division of Investments) \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \n32 100% $770 \n \n28 100% $773 \n \n24 100% $812 \n \n19 100% $901 \n \n113,066 $3,996.88 \n95.5% 98% 0 13% \n \n117,918 $4,228.82 \n97.9% 97% 0 8% \n \n122,629 $4,461.00 \n98.8% 99% 0 5% \n \n127,223 $4,700.00 \n97.5% 99% 0 5% \n \n103 \n \n Program Performance Measures: \nTechnical College System of Georgia \nAdult Education \nNumber of students served \nPercentage of Georgians without a high school credential that were served by TCSG Adult Education programs Number of enrollees in Adult Basic Education \nNumber of enrollees in Adult Secondary Education \nNumber of enrollees in Corrections Education (subset) \nNumber of enrollees in English Literacy and Civics \nNumber of students who completed one or more levels in Adult Basic Education \nNumber of students who completed one or more levels in Adult Secondary Education Number of students who completed one or more levels in Corrections Education (subset) Number of students who completed more than one level in English Literacy and Civics Hours of professional development courses taken by adult education faculty, administration, and staff members Hours of professional development per adult education faculty, administration, or staff member Number of GED test takers who took all 5 tests \nGED passage rate \nDuplicate GED transcripts and diplomas issued \nPercentage of GED earners who attended a TCSG adult education program and then entered postsecondary education or a training program within one year of receiving diploma \nDepartmental Administration \nReturn on investment as measured by the economic impact of: Increase in annual earnings of Tech Ed graduates; Increase in annual earnings of GED graduates; Federal and other funds generated by technical colleges; estimated earnings from jobs created and saved by Quick Start (in millions) Number of requests for new reports submitted to the data center \nState funds per square foot \n \nFY 2015 Actual \n44,225 3.70% 31,111 3,206 3,322 9,908 15,247 1,607 1,636 5,312 34,026 \n22 7,348 65.10% 25,687 26.40% \n$1,024.00 \n120 $23.91 \n \nFY 2016 Actual \n42,940 3.90% 29,684 3,498 3,444 9,758 15,359 1,940 1,689 5,720 34,491 \n22 11,416 86.20% 27,387 20.00% \n$993.00 \n98 $23.91 \n \nFY 2017 Actual \n41,149 3.60% 27,502 3,127 3,781 10,520 14,651 1,781 2,093 6,492 33,515 \n25 13,382 75.70% 27,957 21.90% \n$889.00 \n102 $24.12 \n \nFY 2018 Actual \n41,041 3.60% 26,760 3,247 3,908 11,034 13,935 1,856 2,176 6,266 39,606 \n28 14,062 75.40% 27,115 18.20% \n$947.00 \n96 $24.37 \n \nEconomic Development and Customized Services \nNumber of unique companies served through customized business and industry training at technical colleges \n \nN/A \n \nN/A \n \nN/A \n \n2,556 \n \nTotal number of training hours provided through customized training contracts by \n \nN/A \n \nN/A \n \nN/A \n \n1,757,826 \n \ntechnical colleges \n \nTotal number of continuing education hours provided by technical colleges \n \nN/A \n \nN/A \n \nN/A \n \n884,379 \n \n104 \n \n Program Performance Measures: \nGovernor's Office of Workforce Development \nNumber of individuals served \nPercentage of participants during the second quarter after exit that are employed - Adult, Dislocated Worker and Youth Percentage of participants during the fourth quarter after exit that are employed Adult, Dislocated Worker and Youth Median earnings of participants during the second quarter after exit from the program - Adult and Dislocated Worker Percentage of those participants enrolled in an education or training program who attain a credential - Adult, Dislocated Worker and Youth Number of Worker Adjustment and Retraining Notification Act (WARN) received \nNumber of companies assisted through layoff aversion services \nNumber of companies assisted through the Rapid Response business downsizing assistance \n \nFY 2015 Actual \nN/A N/A N/A N/A N/A N/A N/A N/A \n \nFY 2016 Actual \nN/A N/A N/A N/A N/A N/A N/A N/A \n \nFY 2017 Actual \nN/A N/A N/A N/A N/A N/A N/A N/A \n \nFY 2018 Actual \n20,644 81.50% 82.10% $6,314 73.30% \n69 5 \n59 \n \nQuick Start \nNumber of Quick Start projects delivered \nNumber of jobs created in Georgia with the assistance of Quick Start \nNumber of individuals successfully trained by Quick Start \nNumber of completed training-related materials produced \nAverage number of jobs created per project \nAverage support cost per project \nNumber of meetings and presentations to prospect companies and representatives Number of informational marketing/communications materials developed and distributed \n \n115 8,509 73,536 2,687 \n74 $24,002.00 \n85 12,335 \n \n106 2,901 45,716 2,538 \n63 $15,133.00 \n95 12,530 \n \n96 3,350 27,642 3,534 \n60 $29,750.00 \n69 33,125 \n \n79 4,790 32,212 3,164 \n138 $36,827.52 \n89 31,125 \n \nTechnical Education \nTwo-year graduation rate of students who are enrolled in an award program with 12 hours and at least one vocational course in their enrollment history Technical education retention rate \nTotal enrollment in credit programs \nPercentage of total credit hours in occupational programs \nNumber of students that graduated in HOPE Career Grant programs \nPercentage of total credit hours that are associated with dual enrollment programs \n \n65.90% 64.00% 135,786 69.15% \n9,176 5.70% \n \n70.30% 66.40% 133,455 68.13% 14,819 \n8.50% \n \n74.00% 68.00% 134,631 65.70% 17,777 11.10% \n \n74.90% 68.10% 137,208 64.50% 25,307 13.50% \n \n105 \n \n Program Performance Measures: \nState funds per credit hour \nPercentage of student enrollment over the age of 25 \n \nFY 2015 Actual \n$143.73 \n42.54% \n \nFY 2016 Actual \n$155.34 \n39.87% \n \nFY 2017 Actual \n$160.79 \n37.60% \n \nFY 2018 Actual \n$170.22 \n35.69% \n \n106 \n \n Program Performance Measures: \nDepartment of Transportation \nCapital Construction Projects \nPercentage of construction funds authorized on schedule per the approved State Transportation Improvement Program (Target: 80%) \nPercentage of projects completed on budget (Target: 90%) \nMetro Atlanta highway morning peak hour speeds (6 a.m. to 10 a.m.) on selected Key Performance Indicator corridors (Target: 40 mph) \nPercentage of of projects constructed on schedule (Target: 80%) \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \n63.00% 93.00% \n43.57 65.20% \n \n59.00% 84.85% \n36.51 57.53% \n \n79.00% 90.85% \n36.99 65.11% \n \n75.00% 91.20% \n35.35 61.05% \n \nCapital Maintenance Projects \nPercentage of interstate miles meeting GDOT maintenance standards (90% goal) \nPercentage of state-owned non-interstate road miles meeting GDOT maintenance standards (90% goal) \nPercentage of state-owned bridges meeting GDOT maintenance standards (85% goal) \nNumber of centerline miles of asphalt and concrete resurfacing completed on state routes annually (based on 1,800 centerline miles) \nConstruction Administration \nPercentage of Right of Way (ROW) authorized on schedule per the approved State Transportation Improvement Plan (STIP) as initially approved \nPercentage of Construction authorized on schedule per the approved STIP as initially approved \nRatio of the Engineer's Estimate (official estimate) to the award amount \n \n80.00% 73.00% 89.00% \n300 \n \n80.06% 73.40% 88.00% \n941 \n \n73.70% 71.42% 87.00% \n1290 \n \n82.00% 81.30% 87.00% \n812 \n \n29.00% 63.00% 102.11% \n \n45.00% 59.00% 100.41% \n \n56.00% 79.00% 106.17% \n \n53.00% 75.00% 105.72% \n \nData Collection, Compliance, and Reporting \nPercentage of miles in the public road system inventoried (includes all roads) \nPercentage of reports filed on time that assist in establishing Georgia's federal funding level (Target: 100%) \nNumber of county maps produced annually (Target: 40) \n \n7.92% 100.00% \n13 \n \n26.39% 100.00% \n45 \n \n30.38% 100.00% \n45 \n \n21.83% 100.00% \n47 \n \nDepartmental Administration \nNumber of internal audit findings \nNumber of state audit findings. Note: Findings are totaled by Calendar Year. The total figure for 2017 is not currently available. Percentage of those DBE applications that actually received certification, as compared to the total number of DBE certifications applied for. \nIntermodal \nPercentage of airports meeting state licensing requirements (Target: 95%) \nPercentage of airports with instrument approaches (Target: 95%) \n \n62 2 \n70.70% \n82.00% 88.00% \n \n59 10 93.44% \n \n78 3 \n89.00% \n \n79 7 \n90.00% \n \n88.00% 88.00% \n \n89.00% 89.00% \n \n89.00% 88.00% \n \n107 \n \n Program Performance Measures: \nPercentage of airports with runway lengths meeting system plan development goals (Target: 95%) \nNumber of transit contracts provided to sub recipients \n \nFY 2015 Actual \n87.00% \n138 \n \nFY 2016 Actual \n87.00% \n134 \n \nFY 2017 Actual \n87.00% \n163 \n \nFY 2018 Actual \n87.00% \n115 \n \nPercentage of counties covered by transit contracts \n \n77.00% \n \n77.00% \n \n79.00% \n \n77.00% \n \nNumber of days occurring between the receipt of Federal Transit Authority funds and the execution of Local Transit contracts \nNumber of track miles rehabilitated \n \n30 \n \n45 \n \n90 \n \n90 \n \n5.68 \n \n6.28 \n \n15.22 \n \n13.40 \n \nPercentage of state appropriated funds used to leverage federal matching dollars for airport maintenance and improvement projects \nValue of state funded grant awards for airport maintenance and improvement projects \n \n38.00% \n \n29.93% \n \n23.36% \n \n18.40% \n \n$9,899,954.00 $13,041,000.00 $13,227,839.00 $14,071,419.00 \n \nLocal Maintenance and Improvement Grants \nNumber of projects funded \nPercentage of authorized funds expended \nPercent of available TE funds authorized in the year with a target of 90%. \nNumber of LAP certifications each year \n \n544 97.60% 62.26% \n36 \n \n563 98.60% 99.89% \n27 \n \n555 98.10% 100.00% \n16 \n \n556 97.90% 100.00% \n6 \n \nLocal Road Assistance Administration \nPercentage of off-system projects in the Statewide Transportation Improvement \nProgram authorized to construction in the year programmed \n \n70.18% \n \n86.00% \n \n86.40% \n \n86.49% \n \nPercentage of local let road and bridge construction projects completed on schedule \n \n71.11% \n \n80.77% \n \n80.49% \n \n75.00% \n \nAmount of funds allocated for the Local Maintenance and Improvement Grants $122,470,000.00 $160,591,530.00 $165,562,234.00 $179,885,000.00 (LMIG) program \n \nPlanning \nNumber of fatalities (FY 2018 numbers not yet final) (Target: 41 per year reduction) Note: applies to Calendar Year 2016 Congestion costs (per auto commuter per calendar year) (Source: 2015 Urban Mobility Report (UMR), CY 2015) \nMetro Atlanta highway evening peak hour speeds (3 p.m. to 7 p.m.) on selected Key Performance Indicator corridors (Target: 40 mph) \nNumber of participants enrolled in Georgia Commute Options (Note: This is reported by Calendar Year. The figure for 2016 is only a partial figure). \nThe number of phases (PE, ROW, CONST) programMed in the STIP/TIP within the Freight Network \nThe number of PE phases programmed in the STIP/TIP within the Freight Network \nThe number of ROW phases programmed in the STIP/TIP within the Freight Network \nThe number of CST phases programmed in the STIP/TIP within the Freight Network \n \n1,329 $1,130.00 \n37 79,992 \n97 40 49 123 \n \n1,488 $1,130.00 \n34 66,408 \n212 40 49 \n123 \n \n1,617 $1,130.00 \n33 67,109 \n212 40 49 \n123 \n \n1,517 $1,130.00 \n32 77,879 \n32 13 \n8 11 \n \n108 \n \n Program Performance Measures: Routine Maintenance \nPercentage of interstates meeting maintenance standards (Target: 90%) \nPercentage of state-owned non-interstate roads meeting maintenance standards (Target: 90%) Number of bridge inspections each year \nPercentage of state-owned bridges meeting GDOT maintenance standards (85% goal) Miles of pavement inspected each year \n \nFY 2015 Actual \n80.00% 73.00% \n8,325 86.00% \n0 \n \nFY 2016 Actual \n80.00% 73.00% \n8,984 89.00% \n17,891 \n \nFY 2017 Actual \n73.70% 71.42% \n8,800 87.00% 17,891 \n \nFY 2018 Actual \n82.00% 81.30% \n8,888 87.00% 18,889 \n \nTraffic Management and Control \nNumber of fatalities (FY 2018 not yet final) \nNumber of Highway Emergency Response Operator (HERO) motor assists \nAverage Highway Emergency Response Operator (HERO) response time (in minutes) Travel time index-morning commute in general public lanes \nTime travel index-evening commute in general public lanes \nMorning Average Travel Time Index (Managed Lanes) \nEvening Average Travel Time Index (Managed Lanes) \n \n1,329 105,420 \n10 1.38 1.43 1.29 1.42 \n \n1,488 102,977 \n11 1.40 1.50 1.04 1.06 \n \n1,617 102,156 \n12 1.37 1.49 1.03 1.04 \n \n1,517 111,600 \n12 1.40 1.52 1.14 1.07 \n \n109 \n \n Program Performance Measures: \nDepartment of Transportation: Attached Agencies \nPayments to State Road and Tollway Authority \nPercentage of Guaranteed Revenue Bonds, Reimbursement Revenue Bonds, or Grant Anticipation Revenue Bonds payment schedules reviewed prior to the 1st monthly payment (Target: 100%) \nNumber of Guaranteed Revenue Bonds, Reimbursement Revenue Bonds, or Grant Anticipation Revenue Bonds Bond payments made to State Road and Tollway Authority \nPercentage of Guaranteed Revenue Bonds, Reimbursement Revenue Bonds, or Grant Anticipation Revenue Bonds payments made in accordance with the agreed upon payment schedule (Target: 100%) \nPercentage of funds allocated to the Georgia Transportation Infrastructure Bank program for qualified applications of Tier 1 and Tier 2 counties \n \nFY 2015 Actual \n100.00% \n2 100.00% \nN/A \n \nFY 2016 Actual \n100.00% \n2 100.00% \n44.00% \n \nFY 2017 Actual \n100.00% \n2 100.00% \n17.80% \n \nFY 2018 Actual \n100.00% \n2 100.00% \n23.50% \n \n110 \n \n Program Performance Measures: \nDepartment of Veterans Service \nDepartmental Administration \nNumber of payments processed \nPercentage of payments processed electronically \nAverage number of days to process payments \nNumber of audit findings \nAgency turnover rate \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \n1,968 62% 0 0 \n11.00% \n \n2,080 68% 0 0 \n15.50% \n \n2,088 67% 0 0 \n15.50% \n \n2,120 67% 0 0 \n19.00% \n \nGeorgia Veterans Memorial Cemetery \nTotal interments at State Veterans Cemeteries Total interments per year State maintenance cost per interment State cost per interment Percentage of graves marked timely (Veterans Affairs standard: 95% in 60 days or less) \nGeorgia War Veterans Nursing Homes \nAverage daily census - Augusta Percentage of funded beds filled - Augusta Percentage of Patients Receiving Aid \u0026 Attendance - Augusta Cost per veteran patient day -Augusta \nNumber of Deficiencies during state Licensure Inspection - Augusta Number of VA criteria met (out of 66) - Augusta Number of patients that rated the home good or excellent on a scale of 1 to 5 Augusta Average daily census - Milledgeville Percentage of funded beds filled - Milledgeville Percentage of Patients Receiving Aid \u0026 Attendance - Milledgeville Cost per veteran patient day -Milledgeville \nNumber of Deficiencies during state Licensure Inspection - Milledgeville \n \n3,335 414 224 \n$1,784 100.00% \n \n3,545 410 177 \n$1,552 99.50% \n \n4,223 462 160 \n$1,451 94.90% \n \n4,665 442 150 \n$1,585 100.00% \n \n153 82.00% 12.00% $207.00 \n0 66 \n5 243 99.00% 42.00% $206.00 \n0 \n \n159 86.00% 20.00% $205.00 \n0 66 \n5 246 101.00% 33.00% $208.00 \n0 \n \n148 80.00% 18.00% $218.11 \n0 66 \n5 251 101.00% 41.20% $213.40 \n0 \n \n149 81.00% 23.00% $223.00 \n0 66 \n5 241 96.27% 36.91% $214.46 \n0 \n \n111 \n \n Program Performance Measures: \nNumber of VA criteria met (out of 66) - Milledgeville \nNumber of paitents that rated the home good or excellent on a scale of 1 to 5 Milledgeville \nVeterans Benefits \nNumber of veterans in Georgia (per calendar year) \nTotal veterans compensation and pension dollars into Georgia (in millions per calendar year) Veterans compensation and pension dollars per Georgia veteran (per calendar year) Number of schools and training establishments approved through the State Approving Agency Number of veterans per Veterans Field Service Office \nNumber of appeals hearings (per calendar year) \nNumber of Veterans Field Service Offices \n \nFY 2015 Actual \n64 \n4 \n \nFY 2016 Actual \n64 \n4 \n \nFY 2017 Actual \n66 \n4 \n \nFY 2018 Actual \n66 \n4 \n \n752,822 $3,004.00 $3,991.00 \n1,654 14,762 \n2,716 51 \n \n752,499 $3,112.00 $4,135.00 \n1,679 14,755 \n3,090 51 \n \n752,499 $3,112.00 $4,135.00 \n1,722 14,755 \n3,490 52 \n \n697,127 $3,636.00 $5,216.00 \n1,736 13,406 \n1,697 52 \n \n112 \n \n Program Performance Measures: \nState Board of Workers' Compensation \nAdminister the Workers' Compensation Laws \nNumber of mediations held Percentage of Mediations that resulted in Settlement Number of Trial Hearings Percentage of cases disposed of within 60 days of hearing date Percentage of settlements resolved within 10 days of notice Number of Claims Received Number of Appealled Hearings Number of enforcement compliance inspections to Georgia employers Percentage of businesses investigated who were found in non-compliance Number of investigations of Fraud Number of Fraud Prosecutions \nBoard Administration \nNumber of Payments Processed Number of Audit Findings Employee Turnover Rate Average number of days to make a payment Percentage of payments made electronically \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \n2,149 88% 540 97% \n91.55% 38,803 \n358 5,587 8.70% \n161 28 \n \n2,241 87% 502 94% \n87.06% 40,446 \n366 5,082 9.85% \n151 25 \n \n2,311 85% 500 97% \n91.45% 68,820 \n301 3,661 10.96% \n138 21 \n \n1,849 82% 425 98% \n84.82% 28,367 \n153 3,627 11.20% \n160 31 \n \n1,645 0 \n9.67% 2.0 \n86% \n \n1,719 0 \n10.48% 2.0 \n85% \n \n1,677 0 \n10.65% 2.0 \n87% \n \n1,663 0 \n10.08% 3.0 \n87% \n \n113 \n \n Program Performance Measures: \nGeorgia General Obligation Debt Sinking Fund \nGO Bonds Issued \nAvailable Appropriations (Current Year and Prior Year Carryover) \nAnnual debt service expenditures (state funds only) \nRatio of annual debt service for General Obligation and Guaranteed Revenue bonds to prior years' treasury receipts Percentage of debt service payments made in a timely manner \nAnnual refunding savings (Current Year Savings only) \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nFY 2018 Actual \n \n$1,251,069,540 $1,293,777,519 $1,319,655,230 $1,351,349,241 \n \n$1,184,343,339 $1,178,533,968 $1,178,410,258 $1,248,180,214 \n \n5.8% \n \n5.5% \n \n5.0% \n \n5.1% \n \n100% \n \n100% \n \n100% \n \n100% \n \n$919,488 \n \n$1,000,392 \n \n$39,023,461 \n \n$1,348,767 \n \nGO Bonds New \nNumber of new bond projects authorized \nPrincipal amount of new bonds authorized \n \n132 \n \n136 \n \n132 \n \n107 \n \n$878,100,000 $1,099,260,000 $952,400,000 $1,166,215,000 \n \n114 \n \n Governor's O ce of \nPLANNING AND BUDGET \nTHE STA TE OF GEORGI A \n2 CAPITOL SQUARE SW | ATLANTA, GA 30334 | 404.656.3820 | OPB.GEORGIA.GOV \n115 \n \n "},{"id":"dlg_ggpd_y-ga-bg620-b-ps1-bp47-b2019-belec-p-btext","title":"FY 2019 performance measure report","collection_id":"dlg_ggpd","collection_title":"Georgia Government Publications","dcterms_contributor":["Georgia. Office of Planning and Budget, issuing body."],"dcterms_spatial":["United States, Georgia, 32.75042, -83.50018"],"dcterms_creator":["Georgia. Governor's Office of Planning and Budget"],"dc_date":["2019"],"dcterms_description":["Performance measure report."],"dc_format":["application/pdf"],"dcterms_identifier":null,"dcterms_language":["eng"],"dcterms_publisher":["Atlanta, Ga. : Georgia. Governor's Office of Planning and Budget"],"dc_relation":null,"dc_right":["http://rightsstatements.org/vocab/InC/1.0/"],"dcterms_is_part_of":null,"dcterms_subject":["Government productivity--Georgia--Evaluation--Statistics--Periodicals","State governments--Georgia--Evaluation--Statistics--Periodicals"],"dcterms_title":["FY 2019 performance measure report"],"dcterms_type":["Text"],"dcterms_provenance":["University of Georgia. Map and Government Information Library"],"edm_is_shown_by":["https://dlg.galileo.usg.edu/do:dlg_ggpd_y-ga-bg620-b-ps1-bp47-b2019-belec-p-btext"],"edm_is_shown_at":["https://dlg.galileo.usg.edu/id:dlg_ggpd_y-ga-bg620-b-ps1-bp47-b2019-belec-p-btext"],"dcterms_temporal":null,"dcterms_rights_holder":null,"dcterms_bibliographic_citation":null,"dlg_local_right":null,"dcterms_medium":["state government records","official reports"],"dcterms_extent":null,"dlg_subject_personal":null,"iiif_manifest_url_ss":null,"dcterms_subject_fast":null,"fulltext":"PERFORMANCE MEASURES REPORT Fiscal Year 2019 \nGovernor's Office of Planning and Budget \n \n Table of Contents \nForward.................................................................................................................................................................1 \nCourt of Appeals...................................................................................................................................................2 State Accounting Office........................................................................................................................................3 Department of Administrative Services................................................................................................................5 Department of Agriculture....................................................................................................................................8 Department of Banking and Finance..................................................................................................................10 Department of Behavioral Health and Developmental Disabilities....................................................................11 Department of Community Affairs.....................................................................................................................16 Department of Community Health......................................................................................................................20 Department of Corrections..................................................................................................................................26 Department of Community Supervision.............................................................................................................28 Department of Defense.......................................................................................................................................30 Department of Driver Services...........................................................................................................................31 Bright from the Start: Georgia Department of Early Care and Learning...........................................................32 Department of Economic Development..............................................................................................................34 Department of Education....................................................................................................................................36 Employees' Retirement System of Georgia........................................................................................................43 State Forestry Commission.................................................................................................................................44 Office of the Governor........................................................................................................................................45 Department of Human Services.........................................................................................................................48 Commissioner of Insurance................................................................................................................................56 Georgia Bureau of Investigation........................................................................................................................58 Department of Juvenile Justice...........................................................................................................................60 Department of Labor...........................................................................................................................................61 Department of Law.............................................................................................................................................62 Department of Natural Resources.......................................................................................................................63 State Board of Pardons and Paroles....................................................................................................................66 State Properties Commission..............................................................................................................................67 Georgia Public Defender Council......................................................................................................................68 Department of Public Health..............................................................................................................................69 Department of Public Safety...............................................................................................................................74 Public Service Commission................................................................................................................................78 Board of Regents of the University System of Georgia.....................................................................................79 Department of Revenue......................................................................................................................................86 Secretary of State................................................................................................................................................90 Georgia Student Finance Commission...............................................................................................................93 Teachers Retirement System..............................................................................................................................98 Technical College System of Georgia................................................................................................................99 Department of Transportation...........................................................................................................................101 Department of Veterans Service.......................................................................................................................105 \nState Board of Workers' Compensation............................................................................................................107 \nGeorgia General Obligation Debt Sinking Fund..............................................................................................108 \n \n FY 201 Performance Measure Report \nThe Office of Planning and Budget publishes performance measures for agencies to accompany the Governor's Budget Report. For the FY 2019 budget cycle, agencies reported actual program performance data for FY 2014 through FY 2017 for workload, efficiency and outcome measures. Measuring performance in these three areas helps state decision makers and agency stakeholders understand how well programs are operating and whether they are achieving their intended outcomes. Measures in this report are organized by both agency and program. \nThe statistics in this report are included as they were entered by the agency or in consultation with the agency. As such, any questions regarding a specific performance measure should be directed to the respective agency. \n1 \n \n Program Performance Measures: \nCourt of Appeals \nCourt of Appeals \nAppellate Filings \nCases Disposed \nRevenue from Appellate Court Fees \nAverage caseload per judge for cases filed \nAverage caseload per judge for cases disposed \n \nFY 2014 Actual \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \n3,146 3,311 $422,386.20 \n262 276 \n \n3,226 3,236 $410,388.00 \n269 270 \n \n3,150 3,293 $409,726.34 \n210 220 \n \n3,017 3,067 $408,357.50 \n201 204 \n \n2 \n \n Program Performance Measures: \nState Accounting Office \nFinancial Systems \nCustomers/users supported by Human Capital Management (HCM) \nCustomers supported by Financials \nCustomer support tickets generated \nCustomer support tickets closed \nFinancial issues responded to, diagnosed and resolved within Service Level Agreement parameters Human Capital Management issues responded to, diagnosed and resolved within Service Level Agreement parameters \nShared Services \nAgencies participating in Payroll Shared Services Center (PSSC) \nEmployees paid through Payroll Shared Services Center (PSSC) \nAgencies participating in Concur \nTravel reimbursements processed \n \nFY 2014 Actual \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \n87,025 60,494 57,525 58,320 98.0% 100.0% \n \n83,149 63,457 56,718 57,177 98.0% 92.0% \n \n82,835 66,666 58,763 58,537 99.0% 94.0% \n \n79,976 71,499 56,337 56,221 99.9% 97.9% \n \n12 \n \n12 \n \n13 \n \n14 \n \nN/A \n \n4,099 \n \n4,208 \n \n5,762 \n \n22 \n \n36 \n \n37 \n \n61 \n \nN/A \n \n67,275 \n \n108,697 \n \n125,833 \n \nStatewide Accounting and Reporting \nDays from prior fiscal year end to publish the Comprehensive Annual Financial Report (CAFR) \nDays from prior fiscal year end to publish the Budgetary Compliance Report (BCR) \nSubmit Annual Schedule of Expenditures of Federal Awards within 60 days of Comprehensive Annual Financial Report (1=Meet; 2=Did Not Meet) \n \n184 \n \n184 \n \n192 \n \n183 \n \n150 \n \n142 \n \n143 \n \n137 \n \n1 \n \n1 \n \n1 \n \n1 \n \n3 \n \n Program Performance Measures: \nState Accounting Office: Attached Agencies \n \nFY 2014 Actual \n \nGeorgia Government Transparency and Campaign Finance Commission \n \nNumber of existing cases on July 1 \n \n149 \n \nNumber of complaints received \n \n74 \n \nAverage length of an open case \n \nN/A \n \nAverage time to process a late submission \n \nN/A \n \nTotal fees/fines levied \n \nN/A \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \n223 66 \nN/A N/A \nN/A \n \n208 93 \nN/A N/A \nN/A \n \n298 197 N/A N/A \nN/A \n \nGeorgia State Board of Accountancy \nIndividual CPA renewals processed \nCPA firm renewals processed \n \n17,842 \n \n434 \n \n19,237 \n \n194 \n \n672 \n \n752 \n \n1,301 \n \n496 \n \n4 \n \n Program Performance Measures: \nDepartment of Administrative Services \nCertificate of Need Appeal Panel \nNumber of Certificate of Need appeals filed \nNumber of Certificate of Need hearings held \n \nFY 2014 Actual \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \n11 \n \n7 \n \n7 \n \n7 \n \n5 \n \n5 \n \n5 \n \n5 \n \nDepartmental Administration \nNumber of enterprise-wide contract award protests \nNumber of training opportunities offered to employees \nPercentage of employees successfully completing training/professional development Number of service center tickets \nPercent of successfully resolved tickets \nNumber of audit findings \nAgency turnover rate \nNumber of payments processed \nPercentage of payments processed electronically \n \n82 11 84.00% 63,800 100.00% \n0 19.90% \n4,596 87.00% \n \n75 12 79.00% 49,638 100.00% \n0 19.50% \n4,483 92.00% \n \n72 32 56.00% 55,359 100.00% N/A 20.00% 4,859 95.70% \n \n63 55 32.00% 31,191 100.00% N/A 22.90% 4,928 98.00% \n \nFleet Management \nNumber of active vehicles in the State's fleet (excluding Community Service Boards) \nProportion of active state vehicles enrolled in the motor vehicle maintenance program \nNumber of safety trainings completed following \"Report My Driving\" calls from constituents \nAverage preventative maintenance costs for participating vehicles \nNumber of active state vehicles enrolled in the motor vehicle maintenance program \nHuman Resources Administration \nNumber of active benefit-eligible executive branch state employees in the Enterprise Resource Planning system \nProportion of eligible state employees enrolled in an employee-paid Flexible Benefit offering \nEmployees or candidates identified for risk based on results of the Drug Testing program \nEmployee customers' overall satisfaction with the Benefits Operations Center \nEmployees or candidates identified for risk based \n \n18,606 54.10% \n334 $217.00 \n11,778 \n \n17,825 58.01% \n285 $198.00 \n10,341 \n \n17,711 76.60% \n156 $276.79 \n14,502 \n \n17,997 81.95% \n254 $241.00 \n14,749 \n \n67,993 91.50% 91.00% 91.00% \n228 \n \n60,520 90.90% 93.00% 93.00% \n195 \n \n59,494 87.50% 86.86% 86.86% \n208 \n \n60,707 89.50% 97.00% 88.00% \n272 \n \n5 \n \n Program Performance Measures: \nNumber of applications submitted to job requisitions of Careers.ga.gov \nNumber of jobs posted on Careers.ga.gov \nNumber of state agencies and entities using Careers Site for job vacancy posting and applicant tracking \nRisk Management \nNumber of claims accepted for review under the Workers Compensation, Liability, and Property programs Percent of cases settled without litigation \nNumber of unemployment claims filed \nNumber of claims accepted for review under the Cyber Insurance program \n \nFY 2014 Actual \n304,576 \n5,110 \n53 \n \nFY 2015 Actual \n217,175 \n4,480 \n54 \n \nFY 2016 Actual \n611,469 \n11,217 \n62 \n \nFY 2017 Actual \n744,287 \n13,991 \n58 \n \n8,000 N/A N/A N/A \n \n7,765 N/A N/A N/A \n \n8,436 N/A N/A N/A \n \n7,967 N/A N/A N/A \n \nState Purchasing \nAmount of state entity spend through the Purchasing Card program \nProportion of state entity Chief Procurement Officers that are certified purchaser \nEstimated amount of cost savings/avoidance from recently completed new or renewal Statewide contracts Number of agencies using the Team Georgia Marketplace application for their procurement processes Number of statewide contracts \nNumber of training participants for the state purchasing program \nPercentage of agency contracts completed within six months \n \n$184,131,136 $184,909,582 $186,264,250 $163,200,000 \n \n63.98% \n \n76.25% \n \n82.90% \n \n94.86% \n \n$10,263,808 \n \n$6,134,077 \n \n$7,987,365 \n \n$7,851,761 \n \n55 \n \n66 \n \n66 \n \n66 \n \n72 \n \n71 \n \n72 \n \n73 \n \n4,645 \n \n4,584 \n \n4,123 \n \n12,142 \n \n22.00% \n \n12.60% \n \n33.00% \n \n74% \n \nSurplus Property \nAmount of sales in the State Surplus Property program \nProportion of State Surplus Property transactions that are redistributed \nAmount of funds returned to state entities from sales in the State Surplus Property program \n \n$5,439,051 \n \n$5,626,417 \n \n$5,049,812 \n \n$5,573,822 \n \n8.40% \n \n6.00% \n \n6.90% \n \n6.22% \n \n$4,191,747.00 $3,851,445.17 $3,330,221.00 $3,308,657.00 \n \n6 \n \n FY 2014 \n \nProgram Performance Measures: \n \nActual \n \nDepartment of Administrative Services: Attached$JHQFLHV \n \nOffice of State Administrative Hearings \nNumber of cases filed \n \n59,712 \n \nNumber of cases per judge \n \n3,980 \n \nAverage cost per case \n \n$78.00 \n \nNumber of cases filed with the tax tribunal \n \n1,332 \n \nFY 2015 Actual \n61,684 5,428 \n$74.00 966 \n \nFY 2016 Actual \n50,363 4,379 \n$111.00 879 \n \nFY 2017 Actual \n40,935 3,560 \n$148.00 988 \n \nOffice of the State Treasurer \nNumber of Transactions in the statewide merchant card contract \nAmount by which the return on the state general obligation bond portfolio exceeds the return on Georgia Fund 1 in basis points \nThe number of bank accounts and bank services evaluated \n \n6,377,373 0.19 12 \n \n6,699,109 0.31 5 \n \n8,357,718 0.27 21 \n \n9,537,896 0.32 36 \n \n7 \n \n Program Performance Measures: \nDepartment of Agriculture \nConsumer Protection \nNumber of establishments inspected \nPercentage of establishments out of compliance warranting follow-up inspection \nNumber of violative samples from regulated food products \nPercentage of non-compliant establishments found to be compliant at follow-up inspection Percentage of inspections completed \nPercentage of food establishments inspected for regulatory compliance \nPercentage of fuel establishments inspected for regulatory compliance (based on an 18 month inspection cycle) Percentage of companion animal establishments inspected for regulatory compliance \nDepartmental Administration \nPercentage of calls answered in call centers \nPercentage of IT tickets completed within 48 hours of being submitted \nProgram turnover rate \nNumber of audit findings \nNumber of licenses issued \n \nFY 2014 Actual \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \n150,943 3.40% 255 \n84.56% 95.00% 81.00% 90.00% 77.00% \n \n172,280 5.64% 190 \n96.82% 94.13% 91.00% 100.00% 65.00% \n \n179,420 8.40% 222 \n95.08% 96.77% 84.00% 100.00% 98.00% \n \n189,519 6.09% 178 100% 100% 87.3% 100% 98.6% \n \n91.00% 91.00% 29.00% \n0 71,012 \n \n97.03% 91.60% 13.00% \nN/A 84,183 \n \n97.63% 93.00% 34.30% \nN/A 81,945 \n \n96.92% 95% \n25.42% N/A \n83,450 \n \nMarketing and Promotion \nNumber of Georgia Grown participants \nPercentage of total Farmers Market space leased to vendors \nNumber of farmers, retailers, and wholesalers utilizing the Atlanta Farmers Market Percentage increase in total users of the Atlanta Farmers' Market \n \n396 92% 28,283 N/A \n \n650 92% 35,329 24.91% \n \n942 100% 36,565 3.50% \n \n1,060 100% 32,632 \n0% \n \nPoultry Veterinary Diagnostic Labs \nNumber of avian influenza tests provided to poultry growers and hobbyists \nNumber of samples submitted to the poultry lab network for diagnostic testing \nNumber of reported diseases tested using monitoring standards \nNumber of tests performed \n \n320,963 57,825 5 \n1,245,849 \n \n346,645 58,951 5 \n1,338,483 \n \n343,164 59,482 5 \n1,336,321 \n \n328,274 58,628 15 \n1,284,289 \n \n8 \n \n Program Performance Measures: \nDepartment of Agriculture: Attached Agencies \nPayments to Georgia Agricultural Exposition Authority \nNumber of visitors to the National Fair \nPercentage of total expenditures funded through self-generated funds \nGross fair revenues \nGross event revenues \nAmount in capital reserves \nNumber of visitors (fair and non-fair per calendar year) Georgia National Fairgrounds utilization rate \n \nFY 2014 Actual \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \n449,885 \n \n456,023 \n \n501,628 \n \n89.50% \n \n89.90% \n \n90.80% \n \n$5,292,790.00 $5,732,972.00 $6,459,788.00 \n \n$2,551,089.00 $2,599,642.00 $2,860,241.00 \n \n$534,714.00 \n \n$372,667.00 \n \n$719,105.00 \n \n815,882 84.50% \n \n852,832 100.00% \n \n931,971 100.00% \n \n536,840 90.80% $6,535,579 $3,002,547 $954,231 994,284 \n100% \n \nState Soil and Water Conservation Commission \nAmount of electronic payments processed \nNumber of audit findings \nNumber of Georgia Soil and Water Conservation Commission/United States Department of Agriculture watershed dams maintained Number of agricultural irrigation systems audited for application uniformity \nNumber of Georgia Soil and Water Conservation/United States Department of Agriculture watershed dams rehabilitated to meet safe dam criteria and to provide continued flood control Number of million gallons of potential water saved by mobile irrigation lab contracted audits Number of individuals certified or recertified in erosion and sedimentation control \nNumber of erosion control plans reviewed \nNumber of agricultural acres protected and benefited by conservation plans \nNumber of citizens educated through district sponsored events \nAgency Turnover Rate \nPercentage of stae funds as compared to agency total funds. \nAverage cost per plan to review an erosion control plan by Georgia Soil and Water Conservation Commission staff \n \n66% 0 \n124 169 \n15 \n176.7 8,264 3,313 694,301 220,538 10.00% \n59% $116.28 \n \n62% N/A 125 \n96 17 \n218.1 9,867 3,385 354,294 384,247 7.90% 58.5% $116.28 \n \n62% 0 \n125 43 18 \n218.1 12,195 \n3,769 455,831 230,580 10.42% \n57% $116.28 \n \n65% 0 \n125 14 21 \n71.12 7,861 3,451 316,498 256,468 55.26% \n73% $84.63 \n \n9 \n \n Program Performance Measures: \nDepartment of Banking and Finance \nDepartmental Administration \nPercentage of fees and fines submitted electronically \nAgency turnover rate \nNumber of audit findings \n \nFY 2014 Actual \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \n89% 20% \n0 \n \n90% 19% \n0 \n \n91% 14% \n0 \n \n94% 16% N/A \n \nFinancial Institution Supervision \nAverage examination turnaround time for bank and credit union examinations (in calendar days) Average report turnaround time for bank and credit union examinations (in calendar days) Number of examinations conducted of state-chartered banks and credit unions \nNumber of formal administrative actions outstanding for banks and credit unions \nPercentage of problem banks that showed improvement at their next examination \nNon-Depository Financial Institution Supervision \nNumber of risk-based examinations and investigations conducted \nNumber of administrative actions issued to licensed and unlicensed entities \nAverage number of calendar days required to process a mortgage broker, mortgage lender, or mortgage loan originator license Average number of calendar days required to process a Money Service Business license or registration Number of approved licensees \nNumber of new applications \nNumber of exams completed \n \n72 \n \n72 \n \n66 \n \n61 \n \n54 \n \n55 \n \n38 \n \n50 \n \n184 \n \n149 \n \n121 \n \n115 \n \n57 \n \n48 \n \n31 \n \n23 \n \n38 \n \n24 \n \n41 \n \n35 \n \n210 640 \n19 15 10,388 4,731 149 \n \n212 1,013 \n9 3 11,662 4,334 134 \n \n194 746 \n23 6 \n13,543 5,528 132 \n \n114 593 \n32 4 \n16,335 6,259 89 \n \n10 \n \n FY 2014 \n \nProgram Performance Measures: \n \nActual \n \nDepartment of Behavioral Health and Developmental'LVDELOLWLHV \n \nAdult Addictive Diseases Services \nNumber of clients served in community-based detoxification and crisis services \n \n7,719 \n \nNumber of clients served in community-based treatment and recovery services \n \n25,797 \n \nPercentage of clients discharged from crisis or detoxification programs who receive follow-up behavioral health services within 14 days \nPercentage of clients not returning for new services within 90 days of discharge \n \n35.00% 96.00% \n \nPercentage of women successfully completing treatment in a Ready for Work program \nPercentage of clients active in treatment 90 days after beginning non-crisis stabilization services \n \n14.00% 32.00% \n \nFY 2015 Actual \n8,460 30,887 33.00% 83.00% 32.00% 29.00% \n \nFY 2016 Actual \n7,374 37,897 33.00% 85.00% 45.00% 26.00% \n \nFY 2017 Actual \n8,225 49,751 26.00% 75.00% 35.00% 30.00% \n \nAdult Developmental Disabilities Services \nPersons served in community-based adult developmental disabilities services \nNumber of persons receiving supported employment \nAverage Mobile Crisis Team response time (in hours) \nAverage cost per New Options Waiver \nNumber of Georgia consumers on waiting list for waivers as of June 30 \nNumber of developmental disabilities consumers transitioned from Georgia's state hospitals to the community Average cost per Comprehensive Supports Waiver \nAverage cost per Comprehensive Supports Waiver to transition a person from a State Psychiatric Hospital Number of individuals transitioned from the waiver planning list into waiver services \n \n14,183 2,390 1.00 \n$18,326.40 7,341 46 \n$67,183.08 $113,991.76 \n400 \n \n15,668 2,160 1.00 \n$17,990.15 8,070 14 \n$73,589.03 $166,919.61 \n469 \n \n18,147 2,222 1.00 \n$18,672.30 8,574 26 \n$72,905.68 $107,870.01 \n636 \n \n16,310 1,976 1.28 \n$18,181 8,915 29 \n$80,897 $122,530 \n527 \n \nAdult Forensic Services \nNumber of adult pretrial evaluations completed for superior or state courts \nPercentage of incompetent to stand trial clients completing restoration who were opined to be competent \nNumber of outpatient evaluations completed \nNumber of inpatient pretrial evaluations, incompetent to stand trail evaluations, civil commitment evaluations and annual reviews completed \nNumber of individuals declared incompetent to stand trial who completed restoration \nMedian length of stay in years of civilly committed ISTS and NGRIs in state hospital on last day of fiscal year \n \n1,991 71% \n1,886 1,122 \n313 5 \n \n2,307 78% \n2,233 1,250 \n402 4 \n \n2,253 77% \n2,181 1,360 \n434 4 \n \n2,222 83% \n2,446 1,289 \n572 4 \n \n11 \n \n Program Performance Measures: \nPercentage of long-term forensic clients who are discharged \nNumber served in community integration home and supervised apartments \nNumber on conditional release on last day of fiscal year \nNumber of long-term discharges readmitted to hospital within 180 days \nPercentage of long-term discharges readmitted to hospital within 180 days of discharge or conditional release Percentage of pretrial evaluations completed within 45 days of court order \n \nFY 2014 Actual \n44% \n92 \n123 \n18 \n12% \n24% \n \nFY 2015 Actual \n30% \n94 \n124 \n4 \n7% \n47% \n \nFY 2016 Actual \n31% \n106 \n142 \n14 \n12% \n33% \n \nFY 2017 Actual \n25% \n126 \n144 \n15 \n13% \n27% \n \nAdult Mental Health Services \nNumber of adult mental health consumers served in state facilities \nNumber of adult mental health consumers served in community \nNumber of persons receiving peer services \nPercentage of adult mental health consumers served in state facilities \nPercentage of homeless individuals in adult community mental health services who obtain stable housing while enrolled in services Average response time for Mobile Crisis Response services (in minutes) \nPercentage of people enrolled in supportive employment who are competitively employed Number of adult mental health consumers who received crisis services \nPercentage of Assertive Community Treatment (ACT) clients admitted to psychiatric hospitals \nChild and Adolescent Addictive Diseases Services \nNumber of youth served by Core Services providers \nNumber of youth served in Clubhouse Recovery Support Services \nNumber of youth served in Intensive Residential Treatment (IRT) \nPercentage of youth who experience a reduction in alcohol and/or substance abuse while in treatment Percentage of participants in Clubhouse Recovery Support Programs who have negative urine drug screens Percentage of patients admitted to an IRT program within 30 days of screening \n \n3,390 118,327 \n3,165 3.00% 30.00% \n50 44% 8,820 9.90% \n \n2,164 119,433 \n4,026 2.19% 39.21% \n53 24% 9,260 12.10% \n \n2,576 122,222 \n4,415 2.11% 34.00% \n51 27% 16,317 11.00% \n \n2,532 119,857 \n4,371 2.11% 52.00% \n52 31% 19,395 11.60% \n \n755 509 \n86 63% 56% 45% \n \n499 437 \n75 50% 50% 75% \n \n429 312 \n88 65% 50% 58% \n \n301 382 \n66 52% 50% 75% \n \nChild and Adolescent Developmental Disabilities \nPersons served in community-based child and adolescent developmental \ndisabilities programs \n \n2,762 \n \n4,100 \n \n3,218 \n \n3,908 \n \n12 \n \n Program Performance Measures: \nNumber of children and adolescents receiving family support services \nPercentage of first time family support services recipients who were children or adolescents \nChild and Adolescent Forensic Services \nNumber of evaluations completed on juveniles in juvenile or superior court \nPercentage of juvenile court evaluations completed within 30 days of receipt of the court order \nChild and Adolescent Mental Health Services \nNumber of youth served by Psychiatric Residential Treatment Facility (PRTF) providers Number of Mental Health Clubhouse Recovery Support Service members \nPercentage of Community Based Alternatives for Youth consumers who are not admitted to a higher level of care within 90 days Number of youth served in community-based services \nNumber of clients served in crisis service activity \nAverage length of stay at PRTF \n30-day Crisis Stabilization Unit (CSU) readmission rate \nCSU utilization rate \n \nFY 2014 Actual \n2,360 \n57% \n \nFY 2015 Actual \n2,299 \n56% \n \nFY 2016 Actual \n3,025 \n67% \n \nFY 2017 Actual \n3,602 \n70% \n \n1,178 43% \n \n1,254 41% \n \n1,306 33% \n \n1,427 36% \n \n484 663 90.66% 29,382 1,783 219 \n13 71.20% \n \n184 598 97.40% 25,356 1,473 194 \n17 64.90% \n \n258 1,047 \nN/A 17,129 \n1,508 144 4 \n77.30% \n \n176 1,431 \n98% 13,271 \n2,028 128 4.3 \n56.70% \n \nDepartmental Administration \nNumber of class hours of training delivered to Department of Behavioral Health and Developmental Disabilities staff \nPercentage of accounts payable-contract payment requests entered into PeopleSoft within 3 business days of the request being submitted to Department of Behavioral Health and Developmental Disabilities accounts payable Number of psychiatrists recruited and hired to staff Department of Behavioral Health and Developmental Disabilities locations around the state \nDirect Care Support Services \nNumber of face-to-face admission evaluations performed by the state hospitals \nPercentage of admission evaluation referrals to state hospitals that receive a disposition (acceptance or denial) response within 4 hours of receipt of referral \nPercentage of people who present for admission evaluation at a state hospital whose hospital admission was avoided as a result of their being served in a Department of Behavioral Health and Developmental Disabilities hospital 23 hour observation program \nSubstance Abuse Prevention \nNumber of persons served in community-based prevention programs \nPercentage of people served by evidence-based programs \n \n155,397 97% 8 \n \n163,463 98% 14 \n \n219,358 97% 7 \n \n229,500 100% 7 \n \n7,511 51.93% \n69% \n \n5,084 75.12% \n64% \n \n4,729 45.39% \n60% \n \n4,515 39.01% \n60% \n \n580,000 10% \n \n658,849 10% \n \n699,393 100% \n \n672,728 100% \n \n13 \n \n Program Performance Measures: \nPercentage of adults 18-24 who report binge drinking in the past month Number of teens served at Prevention Clubhouses Number of teens attending the Georgia Teen Institute Number of persons who called the HODAC Helpline Percentage of provider assistance requests resolved within 30 days Number of businesses with Drugs Don't Work certification \n \nFY 2014 Actual \n18.00% \n140 \n229 \n14,862 \n94% \n6,314 \n \nFY 2015 Actual \n18.00% \n177 \n239 \n18,759 \n94% \n6,437 \n \nFY 2016 Actual \nN/A \n146 \n230 \n10,914 \n95% \n6,587 \n \nFY 2017 Actual \n24.30% \n142 \n310 \n15,058 \n92% \n7,248 \n \n14 \n \n FY 2014 \n \nFY 2015 \n \nFY 2016 \n \nProgram Performance Measures: \n \nActual \n \nActual \n \nActual \n \nDepartment of Behavioral Health and Developmental'LVDELOLWLHV$WWDFKHG$JHQFLHV \n \nGeorgia Council on Developmental Disabilities \nNumber of people who participated in Council-supported activities \n \n4,555 \n \nN/A \n \nN/A \n \nPercentage of people with developmental disabilities who report increasing their self-advocacy after participation in Council-supported activities \nNumber of policy or statute changes effected \n \nN/A \n \nN/A \n \nN/A \n \n177 \n \nN/A \n \n1 \n \nAnnual student enrollment in Inclusive Post-Secondary Education \n \n23 \n \n25 \n \n67 \n \nNumber of students involved in Project Search \n \n100 \n \nN/A \n \n105 \n \nNumber of businesses involved in Project Search \n \n17 \n \nN/A \n \n16 \n \nPercentage of family members who report increasing their self-advocacy after participation in Council-supported activities \n \nN/A \n \nN/A \n \nN/A \n \nFY 2017 Actual \n44,632 N/A 6 74 89 81 N/A \n \nSexual Offender Review Board \nNumber of cases completed by each evaluator each month Number of sexual offender cases leveled/completed Average amount of time it takes to complete each case (in hours) Average number of classification letters sent out per year Percentage of cases in backlog per year Average amount of cases received per month Average amount of cases voted on per board meeting \n \n34.0 1,287 \n3.0 N/A N/A N/A N/A \n \n28.0 1,012 \n3.5 N/A N/A N/A N/A \n \n38.0 1,368 \n3.5 N/A N/A N/A N/A \n \n32.0 1,205 \n4.0 N/A N/A N/A N/A \n \n15 \n \n Program Performance Measures: \nDepartment of Community Affairs \nBuilding Construction \nNumber of building code clarifications/technical assistance provided to public and private sector customers per consultant \nNumber of building insignias issued \nNumber of State Minimum Standard Codes reviewed, amended, and adopted by the State \n \nFY 2014 Actual \n948 3,638 \n8 \n \nFY 2015 Actual \n1,080 3,541 \n9 \n \nFY 2016 Actual \n1,134 3,380 \n6 \n \nFY 2017 Actual \n1,220 3,288 \n6 \n \nCoordinated Planning \nPercentage of local comprehensive plans and similar reviews completed within designated 30-day timeframe Number of plans reviewed \nAverage number of days to review local comprehensive plans \nPlan Implementation Rate: Percentage of local government work program items actually implemented \n \n87.80% 237 19.9 \n47.40% \n \n89.50% 164 17.7 \n48.60% \n \n95.60% 181 21.8 \n56.50% \n \n91.28% 218 21.2 \n55.22% \n \nDepartmental Administration \nNumber of audit findings Number of rental assistance checks mailed out Number of payments processed Percentage of payments processed electronically Average number of days to process payments Employee turnover rate Number of employment recruitments Total value of grants processed Number of IT service requests Percentage of IT service requests closed on time (2 business days or less) \n \n2 \n \n1 \n \n0 \n \n0 \n \n83,257 \n \n75,218 \n \n70,738 \n \n64,765 \n \n166,686 \n \n150,291 \n \n155,885 \n \n250,211 \n \n94.00% \n \n94.00% \n \n95.00% \n \n96.78% \n \n12 \n \n10 \n \n10 \n \n10 \n \n6.75% \n \n12.86% \n \n16.32% \n \n17.32% \n \n59 \n \n70 \n \n65 \n \n83 \n \n$222,428,861 $219,692,544 $236,717,795 $211,518,775 \n \n3,897 \n \n4,060 \n \n4,857 \n \n5,496 \n \n96.00% \n \n98.00% \n \n95.00% \n \n92.00% \n \nFederal Community and Economic Development Programs \nPercentage of member slots filled \nNumber of hours served \nPercentage of earned Education Awards \nNumber of member slots filled \n \n98.00% 274,365 89.00% \n1,388 \n \n96.00% 385,063 87.00% \n460 \n \n97.00% 399,546 78.00% \n504 \n \n98.50% 449,223 84.63% \n475 \n \n16 \n \n Program Performance Measures: \nNumber of persons who benefit from local government community development activities financed through the state Community Development Block Grant program \nPercentage of Community Development Block Grant project recipients who are low to moderate income pursuant to the national objective \nAmount of private investment leveraged for Appalachian Regional Commission economic development projects \n \nFY 2014 Actual \n41,993 \n \nFY 2015 Actual \n30,435 \n \nFY 2016 Actual \n63,780 \n \n88.00% \n \n92.00% \n \n96.00% \n \n$321,143,057 $223,800,000 $132,318,177 \n \nFY 2017 Actual \n16,257 \n83.04% \n$74,143,948 \n \nHomeownership Programs \nNumber of people who receive pre-purchase, post purchase, or foreclosure prevention counciling Georgia Dream foreclosure rates \nPercent of Georgia Dream applicants qualifying for loans \nPercent of lending capacity obligated \nMedian household income for Georgia Dream participants \nNumber of families that purchased homes under the Georgia Dream initiative \nTotal amount of loans and assistance issued \nMedian home price purchased by Georgia Dream applicant \n \n7,309 N/A N/A N/A N/A N/A N/A N/A \n \n8,474 N/A N/A N/A N/A N/A N/A N/A \n \n9,481 N/A N/A N/A N/A N/A N/A N/A \n \n6,984 N/A N/A N/A N/A N/A N/A N/A \n \nRegional Services \nNumber of Team Georgia resource consultations \nNumber of Georgia Academy for Economic Development sessions held \nInformation distribution/gathering activities for Georgia Housing Search, Project Homeless Count and other programs \nRental Housing Programs \nNumber of housing choice vouchers under contract \nSection Eight management assessment program rating \nNumber of Georgia residents served \nNumber of jobs created (based on National Homebuilders model of 1.5 jobs per unit) \nResearch and Surveys \nPercentage of cities and counties meeting all state reporting requirements \nNumber of local governments and authorities to whom technical accounting/financial technical assistance is made available by phone, email, and onsite Number of city/county Report of Local Government Finances Reports Government Management Indicators surveys processed within 10 business days \n \n216 \n \n216 \n \n1,873 \n \n1,967 \n \n16 \n \n14 \n \n50 \n \n50 \n \n144 \n \n144 \n \n1,886 \n \n1,980 \n \n14,644 99.00% 10,898 \n5,540 \n \n15,043 100.00% \n7,699 3,914 \n \n15,943 100.00% \n11,076 5,630 \n \n15,020 100.00% \n10,308 6,443 \n \n89.00% 590 \n1,065 \n \n89.00% 685 \n1,387 \n \n89.00% 791 \n1,534 \n \n84.49% 626 \n1,172 \n \n17 \n \n Program Performance Measures: Special Housing Initiatives \nNumber of individuals served by the state's initiatives Number of grants awarded Amount of grants facilitated Percentage of grant applicants awarded Number of individuals assisted through the Home Access Initiative \nState Community Development Programs \nNumber of new Main Street/Better Hometown cities Net new jobs created in Georgia Main Street/Better Hometown cities Customer service satisfaction rating \nState Economic Development Programs \nNumber of jobs created and retained Total value of grants and loans awarded Dollar amount of private investment leverage per grant/loan dollar \n \nFY 2014 Actual \n26,670 N/A N/A N/A N/A \n \nFY 2015 Actual \n26,722 N/A N/A N/A N/A \n \nFY 2016 Actual \n20,678 N/A N/A N/A N/A \n \nFY 2017 Actual \n20,020 N/A N/A N/A N/A \n \n0 3,583 97.00% \n \n17 2,948 97.00% \n \n11 3,652 97.00% \n \n10 2,887 97.00% \n \n8,118 $19,702,225 \n$16 \n \n13,415 $80,979,593 \n$18 \n \n11,759 $43,551,798 \n$42 \n \n16,998 $33,373,186 \n$40 \n \n18 \n \n Program Performance Measures: \nDepartment of Community Affairs: Attached Agencies \nPayments to Georgia Environmental Finance Authority \nNumber of loans executed \nValue of loans executed (in millions) \nCommunity debt service savings realized by utilizing Georgia Environmental Finance Number of communities assisted \n \nFY 2014 Actual \n65 $223 $71,431,445 \n51 \n \nFY 2015 Actual \n71 $194 $36,055,164 \n61 \n \nFY 2016 Actual \n64 $225 $58,765,223 \n57 \n \nFY 2017 Actual \n72 $127 $30,906,696 \n64 \n \nPayments to Georgia Regional Transportation Authority \nNumber of Xpress passenger trips \nTotal Xpress passenger fare revenue recovery \nNumber of passenger miles traveled on Georgia Regional Transportation Authority Xpress buses Number of vanpool passenger trips \nNumber of passenger miles traveled in GRTA contracted vanpools \n \n2,142,412 29.20% \n52,832,000 923,996 \n37,842,142 \n \n2,076,737 26.10% \n51,200,000 907,523 \n35,446,095 \n \n1,948,529 22.70% \n48,051,000 840,169 \n33,225,526 \n \n1,774,300 20.90% \n43,754,238 831,253 \n35,488,321 \n \nPayments to OneGeorgia Authority \nNumber of jobs created or retained \nTotal value of grants and loans awarded \nDollar amount of private investment leverage per grant/loan dollar \n \n2,179 $13,076,330 \n$19 \n \n1,557 $3,734,000 \n$42 \n \n3,307 $5,736,685 \n$61 \n \n4,890 $8,651,544 \n$46 \n \n19 \n \n Program Performance Measures: \nDepartment of Community Health \nDepartmental Administration \nPercentage of program integrity reviews identified as waste, fraud and abuse Balance in the other post employee benefits fund Percentage of employees that received proven initials and annual training in required courses \nGeorgia Board of Dentistry \nNumber of license renewals processed \nNumber of new applications processed \nAverage number of days to process new applications \nAverage number of days to process renewal applications \nNumber of licensed professionals regulated \nNumber of processed complaints \nPercentage of complaints that were substantiated \nAverage number of days for complaint resolution \n \nFY 2014 Actual \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \n72.20% $0 \n \n78.00% $132,303,631 \n \n97.50% \n \n72.00% \n \n$611,651,947 $1,084,621,707 \n \n100.00% \n \n98.00% \n \n98.00% \n \nN/A \n \n12,519 870 21 7 \n12,572 311 N/A 525 \n \n26 769 \n21 7 \n12,735 400 N/A 321 \n \n13,746 753 21 7 \n13,691 511 N/A 219 \n \n16 818 \n21 7 \n14,202 301 N/A 100 \n \nGeorgia State Board of Pharmacy \nNumber of licensed professionals regulated Number of license renewals processed Number of new applications processed Average number of days to process new applications Average number of days to process renewal applications \n \n35,543 6,761 7,317 14 7 \n \n40,597 29,533 \n9,505 21 7 \n \n45,711 1,448 8,912 14 7 \n \n41,207 34,115 \n8,552 14 7 \n \nHealth Care Access and Improvement \nNumber of Georgians served by Department of Community Health's safety net programs and grants \nNumber of health care providers who have attested to adopting, implementing, or upgrading certified Electronic Health Record technology in Georgia \nHealthcare Facility Regulation \nPercentage of applicable health care facility inspection results posted to the website within 30 days of inspection exit \nPercentage of state licensed health care facilities who have survey results posted on the DCH website \n \n46,694 3,056 \n \n55,082 3,575 \n \n131,163 3,975 \n \n59,350 4,394 \n \n95.00% 65% \n \n89.00% 60% \n \n85.00% 59% \n \n85.00% 60% \n \n20 \n \n Program Performance Measures: \nNumber of licenses issued \nNumber of annual inspections, excluding complaint inspections Number of complaints reported Number of complaints that resulted in a site visit Number of exemption letter requests Number of Certificate of Need applications processed Percentage of Certificate of Need Applications reviewed within 120 days of file date \n \nFY 2014 Actual \n763 \n3,070 10,567 \n2,871 257 63 \n100.00% \n \nFY 2015 Actual \n667 \n3,439 11,325 \n2,370 239 52 \n100.00% \n \nFY 2016 Actual \n732 \n3,103 11,068 \n3,394 236 78 \n100.00% \n \nFY 2017 Actual \n949 \n3,420 12,111 \n2,507 304 68 \n100.00% \n \nIndigent Care Trust Fund \nPercentage of Georgia hospitals receiving Disproportionate Share Hospital (DSH) payments \nPercentage of Georgia hospitals achieving \"deemed\" status for Disproportionate Share Hospital (DSH) payments \nDSH dollars spent supporting healthcare for medically indigent Georgians \n \n99.00% 23.00% $307,492,595 \n \n99.00% \n \n99.00% \n \n23.00% \n \n21.00% \n \n$310,124,301 $311,405,356 \n \n98.00% 21.00% $315,706,141 \n \nAmount of uncompensated care Georgia hospitals self-report providing to indigent individuals \nPercentage of uncompensated care reimbursed through DSH payments \n \n$1,498,887,147 $1,649,035,462 $1,625,710,167 $1,550,137,919 \n \n21.00% \n \n19.00% \n \n19.00% \n \n20.00% \n \nPercentage of uncompensated care delivered by deemed hospitals \n \n36.00% \n \n36.00% \n \n34.00% \n \n35.00% \n \nAverage percentage of uncompensated care costs covered by DSH dollars for deemed hospitals \n \n41.00% \n \n37.00% \n \n42.00% \n \n44.00% \n \nMedicaid- Aged Blind and Disabled \nNumber of Aged, Blind and Disabled enrollees Cost per member per month for Aged, Blind, and Disabled enrollees \nNumber of full benefit dual eligibles enrolled \nPercentage of Long Term Care expenditures for Home and Community Based Waiver Services versus institutional expenditures Number of full benefit dual eligibles enrolled per 1000 members \nNumber of individuals on Independent Care Waiver Program waiting list per 1000 members between ages 21-64 Number of Aged, Blind, and Disabled enrollees per 1000 Medicaid members \nCommunity Care Service Program Clients served \nAverage cost per Community Care Service Program client Total dollars saved as a result of clients remaining in the community (in millions) \n \n472,444 $832.15 135,748 50.86% \n84 114 291 14,145 $9,031 $316 \n \n483,916 $843.79 136,886 47.34% \n76 121 269 14,145 $11,473 $386 \n \n493,363 $858.07 138,391 48.50% \n74 112 266 9,701 $11,473 $205 \n \n500,159 $880.21 138,092 49.60% \n75 89 273 8,930 $13,453 $184 \n \nMedicaid- Low-Income Medicaid \nNumber of low-income Medicaid enrollees \n \n1,149,890 \n \n1,315,355 \n \n1,364,076 \n \n1,330,434 \n \n21 \n \n Program Performance Measures: \nLow-income Medicaid members per 1,000 Medicaid members \nCost per member per month for low-income Medicaid enrollees \nNumber of emergency room visits for selected non-emergent care diagnoses per 1000 members \nNumber of Healthcare Effectiveness Data and Information Set/National Committee for Quality Assurance quality metrics monitored \nPercentage of Healthcare Effectiveness Data and Information Set/National Committee for Quality Assurance quality metrics meeting or exceeding the 50th percentile \nPercentage of financial expenditure savings generated by the shift from a feefor-service to a managed care structure \nAverage time for provider payment of clean claims by the care management organizations (in days) \n \nFY 2014 Actual \n709 $264.29 \n431 54 \n63.60% \nN/A 6.07 \n \nFY 2015 Actual \n731 \n$252.80 438 \n54 \n56.00% \n \nFY 2016 Actual \n734 \n$252.54 400 \n58 \n63.79% \n \nFY 2017 Actual \n727 \n$262.09 387 \nN/A \nN/A \n \nN/A \n \nN/A \n \nN/A \n \n6.17 \n \n6.36 \n \n6.24 \n \nPeachCare \nPercentage of members in Georgia Families receiving recommended immunizations by their 3rd birthday (Medicaid and PeachCare) \nPercentage of members in Georgia Families 12 months to 19 years who had a visit with a primary care physician (Medicaid and PeachCare) \nPercentage of PeachCare eligible children who are enrolled in the program \nPercentage of children ages 3 to 17 that had an outpatient visit with a PCP or OB/GYN and whose weight is classified based on body mass index percentile for age and gender \nPer member per month cost \n \n82.00% 87.41% 95.20% 30.17% \n$166.16 \n \n79.72% 86.85% 93.00% 67.06% \n$161.50 \n \n79.45% 88.69% 94.10% 67.48% \n$165.70 \n \nN/A N/A 90.30% N/A \n$170.66 \n \nState Health Benefit Plan \nAverage expense per member per month \nNumber of active subscribers supporting each retiree subscriber (active to retiree ratio) \nPercentage of SHBP members accessing any preventive care services \nPreventive care expenses per member per month \nPercentage of SHBP members with a common chronic condition (asthma, diabetes, coronary artery disease (CAD)) \nPercentage of SHBP members with a common chronic condition (asthma, diabetes, coronary artery disease (CAD)) who are engaged in the disease state management co-pay waiver program Average per member per month expense for SHBP members with common chronic conditions (asthma, diabetes, coronary artery disease (CAD)) \nPercentage of SHBP members with high dollar claim accumulation (paid over $100,000 in claims in one year) \nPercentage of SHBP members with a high dollar claim accumulation (paid over $100,000 in claims in one year) who are engaged in case management \n \n$371.19 2.0 \n36.32% $12.68 9.05% \nN/A \n$859.80 0.29% N/A \n \n$365.07 2.0 \n31.07% $12.46 10.78% 15.90% \n$1,021.98 0.33% \n96.70% \n \n$385.18 2.0 \n48.40% $18.21 11.30% 9.70% \n$1,038.81 0.50% \n98.10% \n \n$408.18 2.1 \n48.17% $21.36 11.87% 7.63% \n$1,112.25 0.55% \n91.77% \n \n22 \n \n Program Performance Measures: \nDepartment of Community Health: Attached Agencies \nGeorgia Board for Physician Workforce: Board Administration \nPercentage of payments processed within 10 days of receiving invoice \nNumber of page views of agency website for physician workforce data \nNumber of employers participating in practice opportunity fairs \nNumber of students attending practice opportunity fairs \n \nFY 2014 Actual \n87.00% 26,571 \nN/A N/A \n \nFY 2015 Actual \n92.00% 27,191 \nN/A N/A \n \nFY 2016 Actual \n95.00% 29,242 \nN/A N/A \n \nFY 2017 Actual \n91.67% 33,085 \nN/A N/A \n \nGeorgia Board for Physician Workforce: Graduate Medical Education \nPercentage of residency program graduates practicing family medicine in \nGeorgia (data lagged by one fiscal year) \n \n61.30% \n \nNumber of residents trained through Georgia's Graduate Medical Education programs (filled positions) \n \n2,195 \n \nPercentage of Graduate Medical Education applicants holding a degree from a \n \nN/A \n \nGeorgia medical school \n \nPercentage of residency program graduates practicing in Georgia (all \n \nN/A \n \nspecialties) \n \nPercentage of GME residency slots receiving funding from Georgia Board of \n \nN/A \n \nPhysician Workforce \n \nPercentage of residents completing the GME exit survey \n \nN/A \n \n59.32% N/A N/A N/A N/A N/A \n \n62.40% 2,315 N/A N/A N/A N/A \n \nN/A 2,406 \nN/A N/A N/A N/A \n \nGeorgia Board for Physician Workforce: Mercer School of Medicine Grant \n \nPercentage of graduates entering core specialties (primary care, family \n \n61.30% \n \nmedicine, internal medicine, pediatrics, Ob/Gyn, or general surgery) \n \nNumber of medical students enrolled at Mercer University School of Medicine \n \n420 \n \nNumber of students in the first year class \n \n109 \n \nPercentage of graduates practicing in Georgia \n \n66.80% \n \n66.66% 416 110 \n65.50% \n \n66.00% 432 110 \n58.90% \n \n67.00% 448 111 N/A \n \nGeorgia Board for Physician Workforce: Morehouse School of Medicine Gran \n \nPercentage of graduates entering core specialties (primary care, family \n \n65.80% \n \nmedicine, internal medicine, pediatrics, Ob/Gyn, or general surgery) \n \nNumber of medical students enrolled at Morehouse School of Medicine \n \n249 \n \nNumber of students in the first year class \n \n71 \n \nPercentage of graduates practicing in Georgia \n \n47.00% \n \n75.00% 274 82 \n47.00% \n \n70.90% 294 84 \n47.00% \n \n78.90% 324 92 \n46.00% \n \nGeorgia Board for Physician Workforce: Physicians for Rural Areas \n \nNumber of physicians receiving loan repayment \n \n18 \n \n24 \n \n32 \n \n36 \n \nNumber of students receiving scholarships \n \n25 \n \n17 \n \n10 \n \n6 \n \n23 \n \n Program Performance Measures: \nPercentage of qualified applicants receiving loan repayment award \nPercentage of scholarship recipients who default \nPercentage of loan repayment recipients still practicing in rural Georgia \nPercentage of scholarship recipients still practicing in rural Georgia \n \nFY 2014 Actual \n50.00% \n4.00% \n62.00% \n54.00% \n \nFY 2015 Actual \n86.00% \n25.00% \n60.10% \n41.90% \n \nFY 2016 Actual \n100.00% \n0.00% \n66.70% \n27.98% \n \nFY 2017 Actual \n100% \n0.00% \n66.67% \n27.98% \n \nGeorgia Board for Physician Workforce: Undergraduate Medical Education \n \nPercentage of UME graduates entering primary care/core specialty residency \n \n60.30% \n \nfrom Emory Medical School \n \nNumber of Georgia residents enrolled in Emory Medical School \n \n172 \n \nNumber of Georgia residents enrolled in Mercer Medical School \n \n420 \n \nPercentage of UME graduates entering primary care/core specialty residency from Mercer Medical School \nNumber of Georgia residents enrolled in Morehouse School of Medicine \n \n61.30% 138 \n \nPercentage of UME graduates entering primary care/core specialty residency from Morehouse School of Medicine \nAverage amount of UME funds per Georgia resident attending medical school at Emory Medical School \nAverage amount of UME funds per Georgia resident attending medical school at Mercer Medical School \nAverage amount of UME funds per Georgia resident attending medical school at Morehouse School of Medicine \nPercentage of Emory Medical School UME graduates entering residency in Georgia \nPercentage of Mercer Medical School UME graduates entering residency in Georgia \nPercentage of Morehouse School of Medicine UME graduates entering residency in Georgia \n \n65.80% $4,180.75 $3,181.77 \nN/A 27.20% 32.90% 18.00% \n \nGeorgia Composite Medical Board \nNumber of initial licensure applications processed Number of licensure applications renewals processed Number of complaints received Number of investigations Percentage of licenses issued or denied within 90 days of application Number of disciplinary actions taken against licensed professionals Average investigator caseload \n \n4,481 21,369 \n1,771 538 \n75.50% 249 23 \n \n66.40% 168 416 \n75.00% 199 \n70.00% $4,280.29 $3,212.36 \nN/A 17.50% 30.70% 25.00% \n4,652 23,078 \n1,549 639 \n81.33% 53 23 \n \n58.40% 175 432 \n66.00% 249 \n70.90% $4,109.08 $3,093.38 \nN/A 23.00% 28.00% 13.00% \n \n67.40% 197 448 \n67.00% 254 \n78.90% $3,650.13 $2,982.89 \nN/A 29.20% 27.40% 21.10% \n \n4,236 23,950 \n2,495 1,029 79.00% \n56 23 \n \n4,768 24,011 \n1,789 803 \n74.00% 49 20 \n \n24 \n \n Program Performance Measures: Georgia Drugs and Narcotics Agency \nNumber of inspections conducted for the Board of Pharmacy for all of its registrants who purchase, distribute, dispense, and sell pharmaceuticals \nNumber of investigations of complaints of Board registrants \nNumber of all other investigations \n \nFY 2014 Actual \n1,551 \n460 \n105 \n \nFY 2015 Actual \n1,429 \n370 \n135 \n \nFY 2016 Actual \n1,364 \n427 \n204 \n \nFY 2017 Actual \n1,591 \n345 \n131 \n \n25 \n \n Program Performance Measures: \nDepartment of Corrections \nCounty Jail Subsidy \nAverage number of days in county jail attributed to lack of state prison bed space \nNumber of incomplete sentencing packets returned to counties for completion \nNumber of prisoner sentencing packets processed \nAverage Physical Prison Bed Occupancy Rate \nAverage number of inmates in county jails pre-adjudication \n \nFY 2014 Actual \n5 4,398 27,202 89.77% 23,749 \n \nFY 2015 Actual \n6 3,572 27,441 89.46% 23,056 \n \nFY 2016 Actual \n \nFY 2017 Actual \n \n8 3,249 29,182 92.14% 23,692 \n \n11.5 3,269 27,902 96.7% 23,378 \n \nDetention Centers \nThree-year felony reconviction rate \nNumber of GED diplomas received while in a detention center \nTotal number of individual detainees sent to a Detention Center \nAverage length of stay at a Detention Center in days \n \n25.30% 95 \n6,972 91.0 \n \n24.60% 23 \n7,189 89.0 \n \n27.10% 63 \n6,724 84.0 \n \n26.80% 171 \n6,532 81 \n \nFood and Farm Operations \nCost per day per offender (food only) \nPercentage of annual food requirement produced through farm \nSavings across state agencies from commodities produced vs. purchased \n \n$1.57 \n \n$1.55 \n \n$1.49 \n \n$1.48 \n \n41.00% \n \n41.00% \n \n42.20% \n \n42.60% \n \n$6,658,494.41 $6,817,583.25 $6,786,838.10 $6,827,068.86 \n \nHealth \nTotal daily health cost per inmate, including physical health, mental health, dental care \nNumber of telemedicine treatment/consultation hours \n \n$9.95 466 \n \n$10.31 246 \n \n$10.28 263 \n \n$12.21 269.3 \n \nOffender Management \nNumber of admissions \nNumber of releases \nAverage number of days to process inmates into GDC custody from county jails \n \n18,805 20,630 \n5 \n \n18,245 17,816 \n6 \n \n18,391 18,131 \n8 \n \n17,023 16,464 \n7 \n \nPrivate Prisons \nThree-year felony reconviction rate \nNumber of GED diplomas received in private prisons \n \n29.20% 234 \n \n31.40% 219 \n \n30.10% 240 \n \n30.00% 358 \n \n26 \n \n Program Performance Measures: State Prisons \nThree-year felony re-conviction rate \nNumber of GED diplomas received \nNumber of vocational and on-the-job training certificates earned \nGeneral population bed utilization rate \nNumber of inmates enrolled in GED programs \nNumber of inmates enrolled in vocational training and on-the-job training certificate programs Number of vocational and on-the-job training certificate programs offered across all state prison facilities Number of charter high school diplomas earned \nNumber of inmates enrolled in charter high school programs \n \nFY 2014 Actual \n26.80% 605 \n3,663 N/A N/A N/A N/A N/A N/A \n \nFY 2015 Actual \n27.60% 236 \n2,260 N/A N/A N/A N/A N/A N/A \n \nFY 2016 Actual \n26.40% 764 \n3,196 N/A N/A N/A N/A N/A N/A \n \nFY 2017 Actual \n27.3% 1,624 4,805 \nN/A N/A N/A N/A N/A N/A \n \nTransition Centers \nThree-year felony reconviction rate \n \n18.70% \n \n19.10% \n \n21.10% \n \n18.60% \n \n27 \n \n Program Performance Measures: \nDepartment of Community Supervision \nDepartmental Administration \nPercentage of electronic payments by ACH Number of audit findings Agency turnover rate Percentage of transactions processed on behalf of attached Agency Number of open records requests fufilled Number of IT service requests \nField Services \nNumber of offenders under active supervision (cumulative) Percentage of participants that complete Day Reporting Center programming \nMisdemeanor Probation \nNumber of audits completed on misdemeanor probation providers Number of on-site visits with misdemeanor probation providers Number of misdemeanor probation contracts reviewed Number of trainings provided to misdemeanor probation providers \nGovernor's Office of Transition Support and Reentry \nNumber of re-entry contacts made with community resources \n \nFY 2014 Actual \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nN/A \n \nN/A \n \n81.00% \n \n80.91% \n \nN/A \n \nN/A \n \n0 \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \n13.09% \n \nN/A \n \nN/A \n \n5.76% \n \n6.00% \n \nN/A \n \nN/A \n \nN/A \n \n338 \n \nN/A \n \nN/A \n \n10,456 \n \n8,369 \n \nNA \n \nNA \n \nNA \n \n$258,843 \n \nNA \n \nNA \n \nNA \n \nNA \n \nNA \n \nNA \n \nNA \n \n41 \n \nNA \n \nNA \n \nNA \n \n46 \n \nNA \n \nNA \n \nNA \n \n175 \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nNA \n \nNA \n \nNA \n \n10,866 \n \n28 \n \n Program Performance Measures: \nDepartment of Community Supervision: Attached Agencies \nGeorgia Commission on Family Violence \nNumber of Family Violence Intervention Programs certified in Georgia \nNumber of site visits with Family Violence Intervention Programs \n \nFY 2014 Actual \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \n99 \n \n105 \n \n110 \n \n112 \n \nN/A \n \nN/A \n \nN/A \n \n20 \n \n29 \n \n Program Performance Measures: \nDepartment of Defense \nDepartmental Administration \nPercentage of payments made electronically \nMilitary Readiness \nPercentage of successful responses within 24 hours to an \"Alert Notice\" by the Georgia Emergency Management Agency and the Army/Air National Guard Command Post Average number of guardsman trained per facility \nNumber of deployment eligible guardsman \nFederal dollars received per state dollar invested \n \nFY 2014 Actual \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \n63% \n \n68% \n \n69% \n \n72% \n \n100% \n227 10,824 \n$8.30 \n \n100% \n229 10,950 \n$9.00 \n \n100% \n184 13,686 \n$5.71 \n \n100% \n184 12,311 \n$8.77 \n \nYouth Educational Services \nNumber of at-risk youth graduating from the Youth Challenge Academy \nPercentage of Youth Challenge graduates that earn their academic credentials through either General Education Diploma \nPercentage of Youth Challenge Cadets that meet Department of Defense standard for success six months after graduation \nAverage State cost per cadet \nPercentage of Youth Challenge Graduates who could not be contacted at six months after graduation \n \n767 58% 88% $5,070 15% \n \n771 39% 88% $3,799 \n9% \n \n797 41% 84% $3,794 10% \n \n850 54% 84% $2,752 11% \n \n30 \n \n Program Performance Measures: \nDepartment of Driver Services \nDepartmental Administration \nSuper speeder citations paid percentage rate \n \nFY 2014 Actual \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \n74.80% \n \n80.00% \n \n76.30% \n \n78.60% \n \nLicense Issuance \nTotal number of License, Commercial Driver's License, Motor Cycle License or Identification Card renewals requested Number of students enrolled in motorcycle safety program classes \nNumber of Customer Service Center customers served \nPercentage of Customer Service Center customers served within 30 minutes or less (Target: 95%) Number of customer calls to the Contact Center \nPercentage of customer calls to the Contact Center answered within 3 minutes or less (Target: 85%) Number of citations processed by Records Management \nPercentage of citations processed by Records Management within 10 days \nPercentage of fraud investigations completed within 60 days (Target: 70%) \n \n1,176,662 7,677 \n3,767,769 62.30% \n1,237,830 32.40% 246,203 97.97% 50.00% \n \n770,293 6,551 \n3,413,503 94.40% \n1,831,329 71.66% 217,448 95.00% 55.00% \n \n1,418,612 5,974 \n4,261,284 93.60% \n1,583,348 51.35% 245,142 90.00% 54.74% \n \n1,538,310 7,807 N/A \n95.97% 1,605,969 \n59.58% 201,479 \n100% 53.48% \n \nRegulatory Compliance \nPercentage of regulated programs in compliance \nAverage number of days for Regulatory Compliance programs that are out of compliance to become compliant \nTotal number of driver safety programs regulated, e.g. driver training, DUI schools \nNumber of students enrolled in Online Alcohol and Drug Awareness Programs (EADAP) \n \n83.30% 9.10 815 \n11,805 \n \n85.76% 11.50 849 \n13,560 \n \n85.10% 11.48 876 \n15,107 \n \n88.71% 8.10 \n1,014 12,048 \n \n31 \n \n FY 2014 \n \nFY 2015 \n \nProgram Performance Measures: \n \nActual \n \nActual \n \nBright from the Start: Georgia Department of Early\u0026DUHDQG/HDUQLQJ \n \nChild Care Services \nAverage days to respond to category one serious complaints \n \n2 \n \n1 \n \nPercentage of licensed child care learning centers, group day care homes, and family day care homes that are compliant with licensing rules \nNumber of licensing, monitoring, technical assistance, and complaint investigation visits to child care learning centers, group day care homes, and family day care homes in order to increase compliance and raise quality \nNumber of audit findings \n \n89% 12,857 \nN/A \n \n94% 14,319 \nN/A \n \nPercentage of weekly Child Care Subsidy Payments processed electronically \n \n99% \n \n100% \n \nFY 2016 Actual \n1 92% 14,432 \nN/A 100% \n \nFY 2017 Actual \n1 98% 15,069 \n0 100% \n \nNutrition Services \nNumber of feeding sites for both the Child and Adult Care Food Program and Summer Food Service Program Number of meals served by providers in the Child and Adult Care Food Program and the Summer Food Service Program Percentage of accurately submitted monthly claims reimbursed within 10 days of receipt Number of program provider trainings provided on healthier menu options \nNumber of counties participating in the Child and Adult Care Food Program \nNumber of counties participating in the Summer Food Service Program \n \n5,873 83,560,750 \n99% 9 \n153 143 \n \n5,174 85,390,754 \n98% 12 \n152 145 \n \n7,277 86,175,410 \n99% 3 \n153 150 \n \n6,560 84,070,504 \n98% 5 \n158 154 \n \nPre-Kindergarten Program \nGeorgia Pre-Kindergarten program enrollment \nNumber of children on Pre-Kindergarten waiting list \nPercentage of classrooms implementing Work Sampling System (WSS) online in order to monitor and report student progress \nPercentage of children rated as \"in process\" or \"proficient\" on at least 80% of the WSS Language and Literacy Indicators \nPercentage of children rated as \"in process\" or \"proficient\" on at least 80% of the WSS Mathematics indicators \nPercentage of new Pre-Kindergarten teachers who attended both days of New Pre-K Teacher Institute who scored at 80% or above on all proficiency quizzes \nQuality Initiatives \nNumber of compliant licensed early care and education programs that participate in the Quality Rating and Improvement System \nPercentage of compliant licensed early care and education programs that participate in the Quality Rating and Improvement System \nNumber of unique early learning professionals in the INCENTIVES Program \n \n81,453 6,076 100% 95% 92% 93% \n1,295 21% \n1,465 \n \n80,430 4,468 100% 95% 93% 83% \n2,344 38% \n1,654 \n \n80,825 4,663 100% 96% 94% 98% \n2,438 51% \n1,461 \n \n80,874 4,596 100% 96% 94% 96% \n2,868 61% \n1,311 \n \n32 \n \n Program Performance Measures: \nPercentage of early learning and education programs that have improved their level of quality in the Quality Rating and Improvement System \nPercentage of INCENTIVES Program participants who increased their education level from the initial credential/degree earned \nPercentage of Quality Rating and Improvement System rated early care and education programs in the top two tiers (2- or 3-star rating) \nPercentage of children who receive Childcare and Parent Services (CAPS) eligible subsidies who are served in Quality Rated programs \nNumber of unique early learning professionals in the SCHOLARSHIPS program \nNumber of referrals offered to families by the Statewide Parental Referral System \nNumber of children served in the Rising Pre-Kindergarten and Rising Kindergarten Summer Transition Programs \nNumber of submitted Quality Rated portfolios supported by the Child Care Resource and Referral System for participation in the Quality Rating and Improvement System \n \nFY 2014 Actual \nN/A \n10% \nN/A \nN/A \nN/A \nN/A \n1,169 \nN/A \n \nFY 2015 Actual \nN/A \n16% \n68% \n14% \n1,386 \n27,575 \n1,583 \nN/A \n \nFY 2016 Actual \nN/A \n11% \n59% \n26% \n1,167 \n28,680 \n2,636 \n574 \n \nFY 2017 Actual \n48% \n3% \n60% \n34% \n1,208 \n28,109 \n3,106 \n510 \n \n33 \n \n Program Performance Measures: \nDepartment of Economic Development \nDepartmental Administration \nNumber of audit findings Number of days from requisition to purchase order dispatch Number of payments processed Percentage of payments processed electronically Average number of days to process payments Agency turnover rate \nFilm, Video, and Music \nDirect Capital investment (in millions) Projects initiated Work days created by film and television production Leads scouted resulting into initiated project Value of tax credits certified \nGeorgia Council for the Arts \nNumber of Georgia Council for the Arts grant awards Number of counties served by GCA \nGeorgia Council for the Arts - Special Project \nNumber of grant awards (Vibrant Communities) \nInternational Relations and Trade \nKey clients(statewide) Trade Successes \nGlobal Commerce \nNumber of jobs created Direct capital investment (millions) Number of active projects initiated \n \nFY 2014 Actual \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \n0 3 4681 59 4 14 \n \n0 3 4437 67 4 10.60 \n \n0 3 4860 68 4 13 \n \n2 3 5009 69 4 12.7 \n \n$1,400 \n \n$1,700 \n \n$2,000 \n \n$2,700 \n \n158 \n \n248 \n \n245 \n \n320 \n \n1,077,718 \n \n1,188,371 \n \n1,202,256 \n \n3,301,100 \n \n30 \n \n38 \n \n58 \n \n50 \n \n$358,980,880 $504,402,595 $606,026,394 $800,277,268 \n \n85 \n \n80 \n \n90 \n \n102 \n \n97 \n \n114 \n \n129 \n \n128 \n \nNA \n \nNA \n \n94 \n \n85 \n \n1,100 \n \n943 \n \n761 \n \n821 \n \n373 \n \n388 \n \n389 \n \n253 \n \n22,511 $4,924 \n489 \n \n21,476 $4,080 \n372 \n \n22,029 $4,170 \n586 \n \n30,039 $5,332 \n815 \n \n34 \n \n Program Performance Measures: \nNumber of companies assisted Active projects resulting in retention, relocation or expansion \nGovernor's Office of Workforce Development \nNumber of individuals served Number of new job seekers on the Operation: Workforce website Second quarter employment rate Fourth quarter employment rate Median earnings Credential attainment Measurable skill gain Employer retention rate Repeat business customers Number of WARN-eligible events within the fiscal year Rapid Response/Business downsizing assistance \nSmall and Minority Business Development \nNumber of companies served Number of community visits Number of Resource Awareness recipients \nTourism \nTourism expenditures (in billions per calendar year) Visitors to the Visitor Information centers Tourists visiting Georgia (in millions per calendar year) Unique visitors to the Explore Georgia website Impressions \n \nFY 2014 Actual \n873 \n26 \n \nFY 2015 Actual \n724 \n35 \n \nFY 2016 Actual \n671 \n58 \n \nFY 2017 Actual \n1,028 \n46 \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \n523 \n \n755 \n \n263 \n \n97 \n \n790 \n \n1,121 \n \n1016 78 \n876 \n \n759 76 \n1,011 \n \n$24.97 13,968,533 \n130 1,969,769 509,800,253 \n \n$26.65 13,132,123 \n99 3,940,393 530,029,568 \n \n$27.47 4,931,909 \n102 4,539,657 589,393,220 \n \n$28.50 11,396,252 \n105 5,121,591 632,708,559 \n \n35 \n \n Program Performance Measures: \nDepartment of Education \nAgricultural Education \nGrades 6-12 student enrollment in Extended Day/Year programs \nNumber of schools providing Extended Day/Year programs \nPercentage of agriculture teachers meeting all required Extended Day/Year program standards Average number of monthly Extended Day contact hours reported \nAverage number of Extended Year contact hours reported \nPercentage of performance standards met on the Area Teacher program work evaluation Percentage of classroom agriculture teachers meeting all required program standards Average number of monthly Area Teacher contact hours reported \nNumber of teachers trained by Agriculture Area Teachers \nPercentage of performance standards met on the Young Farmer Teacher program of work evaluation Young Farmer participants per instructor \nAverage number of contact hours reported by the Young Farmer teacher monthly report Enrollment in program events and activities at FFA Youth Camp facilities \nNumber of FFA events held at Camp John Hope and the Georgia FFA-FCCLA Center \nBusiness and Finance Administration \nAgency turnover rate \nNumber of audit findings \nNumber of payments processed \nPercentage of payments processed electronically \nNumber of open records requests \n \nFY 2014 Actual \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \n35,804 287 96% 38 345 96% 95% 33 419 92% 198 32 \n7,258 110 \n \n38,894 289 97% 42 344 98% 97% 40 416 90% 187 30 \n7,432 114 \n \n41,117 310 98% 40 345 98% 98% 44 434 95% 188 32 \n7,697 120 \n \n41,953 317 98% 40 351 \n100% 96% 52 455 95% 193 32 \n7,281 115 \n \n8% 1 \n171,798 54% 123 \n \nN/A 4 \n208,369 93% 110 \n \nN/A N/A 227,845 94% 117 \n \nN/A N/A 150,641 99% 127 \n \nCentral Office \nState Central Office cost per FTE (i.e., student) \n \n$2.25 \n \n$2.30 \n \n$2.33 \n \n$2.41 \n \nCharter Schools \nNumber of charter schools \n \n116 \n \n119 \n \n115 \n \n106 \n \n36 \n \n Program Performance Measures: \nNumber of charter school petitions reviewed by the Georgia Department of Education Number of charter schools authorized \nPercentage of charter school requests for renewal approved \nNumber of students enrolled in charter schools \nCharter school student graduation rate \nNumber of charter system petitions reviewed by the Georgia Department of Education Number of approved charter systems operating \nNumber of planning grants awarded \nNumber of contact hours reported by planning consultants \nNumber of facilities grants awarded \nAverage value of facilities grants awarded \nNumber of Federal Charter School Program grants awarded \n \nFY 2014 Actual \n54 21 75% 69,804 66.1% \n9 19 \n5 3,666 \n15 $99,312 \n18 \n \nFY 2015 Actual \n38 29 100% 75,247 80.0% \n6 28 \n5 6,827 \n11 $127,273 \n2 \n \nFY 2016 Actual \n27 24 92% 90,875 78.1% 10 32 \n4 10,671 \n9 $155,556 \n0 \n \nFY 2017 Actual \n33 20 71% 84,392 N/A \n2 42 \n3 18,490 \n11 $127,273 \n0 \n \nCommunities in Schools \nNumber of at-risk students receiving intensive services \nDropout rate for students served by Communities In Schools \nGraduation rate for students served by Communities In Schools \nPercentage of school districts with campuses participating in Communities In Schools Average amount of state funds spent per student served \nTotal dollars leveraged \n \n10,225 5.4% \n81.6% 25.60% $91.26 $14,813,871 \n \n10,580 4.6% \n89.5% 22.78% $97.65 $12,045,405 \n \n13,018 3.2% \n88.7% 22.78% $80.90 $14,936,165 \n \n12,866 3.2% \n91.4% 22.78% $93.51 $13,582,560 \n \nCurriculum Development \nNumber of resources developed to support implementation of curricular standards (resources include standards, framework components, videos, and remediation support) Average cost to develop a resource \nNumber of unique visits to GeorgiaStandards.org \nNumber of teachers attending curriculum and instruction training sessions \nNumber of industry specific language training courses developed \n \n1,194 \n$544.97 1,065,703 \n23,781 1 \n \n363 \n$762.12 971,715 \n27,078 0 \n \n978 \n$658.62 915,095 \n30,212 0 \n \n693 \n$557.78 770,330 \n30,506 0 \n \n37 \n \n Program Performance Measures: Federal Programs \nNumber of Title I schools \nAverage cost per school implementing Title Programs \n \nFY 2014 Actual \n1,612 \n$250,631 \n \nFY 2015 Actual \n1,615 \n$264,467 \n \nFY 2016 Actual \n1,633 \n$244,179 \n \nFY 2017 Actual \n1,651 \n$246,920 \n \nGeorgia Network for Educational and Therapeutic Support (GNETS) \nNumber of students served \n \n4,819 \n \nCost per student (to include state and federal funds) \n \n$12,882 \n \nPercentage of students who meet or exceed reading and math standards on \n \nN/A \n \nMilestones \n \nPercentage of students who are marked as proficient on the GAA \n \nN/A \n \n4,758 $13,258 \nN/A N/A \n \n4,492 $15,656 \nN/A N/A \n \n4,870 $14,953 \nN/A N/A \n \nGeorgia Virtual School \nNumber of courses offered \nNumber of advanced placement courses offered \nNumber of enrollments (in half-year segments) \nNumber of systems with students enrolled in GaVS courses \nPercentage of students completing courses \nPercentage of students passing the appropriate End of Course Test for courses that require such a test Percentage of Credit Recovery students who passed final exam \n \n144 27 \n21,695 157 \n91.19% 86.36% 52.95% \n \n147 27 \n24,147 162 \n94.00% N/A \n97.00% \n \n120 27 \n29,193 154 \n94.00% 85.92% 97.00% \n \n124 27 \n29,119 142 \n93.60% 84.60% 97.00% \n \nInformation Technology Services \nAverage bandwidth allocated per school expressed in megabits per second Percentage of school systems connected to the statewide network Percentage of classrooms with internet connection Average amount of local support for information technology Average school bandwidth overall (including local support) \n \n3 100% 96.67% \nN/A 30 \n \n15 100% 99.44% \nN/A 61 \n \n100 100% 99.29% \nN/A 228 \n \n100 100% 99.32% $1,518 \n207 \n \nNon Quality Basic Education Formula Grants \nNumber of students served in residential treatment facilities \nAverage educational cost per student served in a residential treatment facility \n \n741 $5,807 \n \n781 $6,504 \n \n796 $6,561 \n \n797 $7,211 \n \n38 \n \n Program Performance Measures: Nutrition \nNumber of lunches served (in millions) \nAverage number of lunches served daily \nPercentage of children participating in the lunch program \nPercentage of children participating in the Breakfast Program \nAverage cost of breakfast per student \nAverage cost of lunch per student \nPercentage of local school systems, under review, that are in full compliance with the nutritional standards required by the USDA Percentage of school districts with more than 75% of students participating in the Free and Reduce Lunch Program \n \nFY 2014 Actual \n197 1,132,035 \n70.1% 35.1% $1.55 $3.06 88.97% 42.93% \n \nFY 2015 Actual \n203 1,134,897 \n69.2% 35.3% $1.63 $3.09 94.00% 45.45% \n \nFY 2016 Actual \n202 1,120,668 \n68.2% 37.0% $1.67 $3.22 93.75% 45.10% \n \nFY 2017 Actual \n202 1,091,592 \n67.2% 36.1% \n$1.83 $3.25 89.47% 47.57% \n \nPreschool Disabilities Services \nNumber of three- and four-year old students with disabilities served by this program \nCost of program per student served \nPercentage of children receiving preschool handicapped services who improved functioning in acquisition and use of knowledge and skills \nPercentage of children receiving preschool handicapped education services who remain in their regular education peer cohort \n \n8,825 $3,405 87.66% 51.13% \n \n9,063 $3,470 89.70% 55.30% \n \n9,515 $3,304 84.20% 54.90% \n \n9,656 $3,490 85.73% 52.89% \n \nQuality Basic Education Program \nNumber of FTEs (i.e., students) \nStatewide high school graduation rate (cohort method) \nStatewide high school dropout rate \nNumber of students served by the Georgia Special Needs Scholarship \nAverage scholarship award per student participating in the Georgia Special Needs Scholarship Average number of buses operated daily \nAverage number of students transported daily \nAverage amount of state and local funds expended per student on pupil transportation Number of bus collisions per million miles \nNumber of buses used for daily student transport exceeding useful life \nAverage number of miles driven per driver per day \n \n1,700,688 72.6% 2.7% 3,371 $5,403 14,844 \n1,031,676 $457.28 11 3,887 54 \n \n1,723,663 78.9% 2.6% 3,811 $5,396 14,875 \n1,032,258 $455.27 11 4,579 54 \n \n1,736,628 79.4% 2.7% 4,185 $5,614 14,854 \n1,012,690 $474.44 N/A 6,299 52 \n \n1,744,714 80.6% 2.8% N/A N/A 14,858 \n963,622 N/A N/A \n4,718 54 \n \n39 \n \n Program Performance Measures: \nNumber of vehicles passing stopped buses \nDaily miles all systems \nNumber of school nurses and school nurse assistants \nAverage number of students served by a school nurse or nurse assistant \nNumber of school nurses or school nurse assistants per school \nPercentage of students requiring remedial coursework in college \nPercentage of students enrolled in post-secondary education within a year of graduation College and Career Ready Performance Index (CCRPI) Score for Elementary Schools College and Career Ready Performance Index (CCRPI) Score for Middle Schools College and Career Ready Performance Index (CCRPI) Score for High Schools \n \nFY 2014 Actual \n7,619 804,223 \n1,813 947 1 \n39.1% 64.8% \n73 74 68 \n \nFY 2015 Actual \n8,790 800,838 \n1,699 973 1 \n38.6% 63.2% \n76 71 76 \n \nFY 2016 Actual \n8,289 778,655 \n1,729 1,016 \n1 N/A 64.9% \n72 72 76 \n \nFY 2017 Actual \n7,945 795,923 \n1,936 907 0.84 N/A N/A 73 73 77 \n \nRegional Education Service Agencies (RESAs) \nNumber of teachers/ school staff earning Professional Learning Units, through courses and workshops Number of teachers/ school staff attending other professional learning activities \nNumber of Professional Learning Units certified statewide \nAmount saved through regional contracts \nNumber of attendees at technology focused trainings conducted \nNumber of PLUs earned through RESA courses and workshops \n \n24,081 60,978 76,306 $29,043,957 117,371 76,306 \n \n29,351 88,636 83,941 $29,170,497 85,914 83,914 \n \n25,728 87,372 77,630 $30,884,088 28,348 77,630 \n \n17,245 112,306 \n59,737 $42,193,413 \n24,482 59,737 \n \nSchool Improvement \nPercentage of high schools served and classified as Focus, that had an increase in the four year cohort graduation rate from the previous year \nPercentage of schools served that demonstrated an increased CCRPI score from the previous year \nNumber of districts implementing Teacher/Leader Keys Evaluation System (TKES/LKES) \nAverage number of Priority schools served by a School Effectiveness Specialist Team \nState Charter School Commission Administration \nNumber of operational state charter schools in Georgia \nNumber of applications received \n \n70% 60.00% \n180 13 \n15 20 \n \n59% 48.17% \n180 13 \n15 15 \n \n100% 66.50% \n180 13 \n \n89% 47.05% \n180 13 \n \n20 \n \n23 \n \n23 \n \n12 \n \n40 \n \n Program Performance Measures: \nNumber of new charter schools authorized \nNumber of state charter schools closed by the State Charter Schools Commission due to poor academic and/or financial performance Number of training activities conducted with existing charter schools \nNumber of training activities conducted with potential charter schools \nNumber of charter schools outperforming comparison school districts based on the College and Career Ready Performance Index (CCRPI) and value-added impact scores Number of charter schools performing above the statewide average for CCRPI \n \nFY 2014 Actual \n2 \n2 \n8 \n1 \n5 \n \nFY 2015 Actual \n7 \n0 \n18 \n2 \n4 \n \nFY 2016 Actual \n3 \n1 \n14 \n6 \n7 \n \nFY 2017 Actual \n6 \n0 \n15 \n4 \n10 \n \n5 \n \n2 \n \n3 \n \n9 \n \nState Schools \nNumber of students enrolled at Atlanta Area School for the Deaf \nNumber of students enrolled at Georgia Academy for the Blind \nNumber of students enrolled at Georgia School for the Deaf \nPercentage of students in grades 1-12 completing Individualized Education Program goals at Atlanta Area School for the Deaf Percentage of students in grades 1-12 completing Individualized Education Program goals at Georgia Academy for the Blind Percentage of students in grades 1-12 completing Individualized Education Program goals at Georgia School for the Deaf Percentage of graduates completing transition plans at all three state schools \nPercentage of prior year's graduates at Atlanta Area School for the Deaf that have a positive post-secondary outcome: career, schooling, job training Percentage of prior year's graduates at Georgia Academy for the Blind that have a positive post-secondary outcome: career, schooling, job training Percentage of prior year's graduates at Georgia School for the Deaf that have a positive post-secondary outcome: career, schooling, job training Cost per student at Atlanta Area School for the Deaf \nCost per student at Georgia Academy for the Blind \nCost per student at Georgia School for the Deaf \nGraduation rate at Atlanta Area School for the Deaf \nGraduation rate at Georgia Academy for the Blind \nGraduation rate at Georgia School for the Deaf \n \n184 115 117 97% 96% 97% 100% 56% 86% 67% $46,800 $71,310 $57,613 100% 100% 100% \n \n193 106 120 98% 95% 97% 100% 66% 89% 73% $46,371 $80,260 $56,633 100% 100% 100% \n \n179 115 101 99% 97% 100% 100% 86% 87% 75% $48,487 $73,957 $67,934 100% 100% 100% \n \n185 100 \n85 100% 100% 100% 100% \n88% 43% 70% $48,982 $89,736 $76,394 100% 100% 100% \n \nTechnology/Career Education \nTotal student enrollment in grades 6-12 \n \n572,083 \n \n577,020 \n \n577,825 \n \nN/A \n \n41 \n \n Program Performance Measures: \n \nFY 2014 Actual \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nTotal student enrollment in grades 9-12 \nNumber of high school concentrators (students with 3 or more classes in a Career Pathway) Number of professional development workshops for teachers \nNumber of industry certified programs \nCareer and technology student organization membership \nCost per student served (unduplicated count) \nGraduation rate for Career, Technology, and Agricultural Education concentrators Difference of Career, Technology, and Agricultural Education graduation rate from the state average Total student enrollment in grades 6-8 \n \n326,153 106,193 \n310 457 155,620 N/A 88.9% 15.2% 245,930 \n \n330,094 111,077 \n281 471 145,503 N/A 94.9% 16.1% 246,926 \n \n344,791 119,852 \n366 483 150,084 N/A 94.8% 15.4% 232,854 \n \nN/A N/A N/A N/A N/A N/A N/A N/A N/A \n \nTesting \nNumber of Georgia Milestones tests administered \nAverage Georgia Milestones cost per student \nNumber of Georgia Milestones tests administered online \nNumber of Advanced Placement (AP) exams administered \nNumber of students taking AP exams \nNumber of AP test fees subsidized \nPercentage of students statewide who obtained a score of three (3) or higher on advanced placement exams \nTuition for Multiple Disability Students \nNumber of students with disabilities served in residential placements \nAverage total cost per student PPeerrcceennttaaggee ooff aallll sseerrvviicceess ccoovveerreedd bbyy ssttaattee ggrraanntt ffuunnddss \n \nN/A N/A N/A 136,770 80,356 24,777 54% \n \n4,076,627 $6.37 \n1,617,904 142,487 89,936 24,246 55% \n \n4,215,905 $5.48 \n2,713,395 149,968 86,734 24,282 56% \n \n3,187,001 $7.47 \n2,650,374 153,154 87,545 25,283 57% \n \n22 $146.426 \n4488..00%% \n \n18 $151,489 \n5577..00%% \n \n14 $198,197 \n4488..00%% \n \n15 $103,463 \n5500..99%% \n \n42 \n \n Program Performance Measures: \nEmployees' Retirement System of Georgia \nDeferred Compensation \nNumber of participants \nTotal assets under management (in millions) \nCost per participant \n \nFY 2014 Actual \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \n56,580 1,208 57 \n \n59,552 1,204 59 \n \n63,037 1,252 58 \n \n68,542 1,453 62 \n \nGeorgia Military Pension Fund \nNumber of retirees \u0026 beneficiaries receiving benefits \nTotal benefit payments made \nNew retiree on-time processing rate \n \n795 $841,000 \n92 \n \n844 $896,000 \n89 \n \n915 $963,000 \n79 \n \n985 $1,042,000 \n64 \n \nPublic School Employees Retirement System \nNumber of retirees \u0026 beneficiaries receiving benefits \nTotal benefit payments made (in millions) \nNew retiree on-time processing rate \n \n16,434 $56.19 \n98 \n \n16,994 $56.97 \n98 \n \n17,626 $57.90 \n98 \n \n18,104 $59.38 \n99 \n \nSystem Administration (ERS) \nNumber of active enrollees in the Employees' Retirement System (ERS) plan New retiree on-time processing rate for the ERS plan Percentage of ERS plan service retirement applications processed without error Number of retirees \u0026 beneficiaries receiving benefits through the ERS plan Total benefit payments made for the ERS plan (in millions) Average speed to answer incoming calls (in seconds) Number of calls dropped compared to volume of calls Number of audit findings in annual financial audit \n \n60,490 99.6% \nNA 45,819 $1,306.00 \n50 3.70% \n0 \n \n60,419 99.5% 94.2% 47,180 $1,334.28 \n71 4.90% \n0 \n \n59,766 98.1% 92.9% 48,449 $1,347.63 \n69 4.10% \n0 \n \n60,983 98.4% 93.9% 49,632 $1,394.28 \n93 5.2% \n0 \n \n43 \n \n Program Performance Measures: \nState Forestry Commission \nCommission Administration \nNumber of audit findings Total federal dollars received agency wide \nForest Management \nNumber of water quality exams conducted on logging and forestry operations Number of acres covered by forest management plans Number of forested acres in the state Landowners reached through educational programs \nForest Protection \nNumber of acres burned by wildfires Average fire response time (in minutes) Number of online and automated burn permits issued Percentage of burn permits issued online Number of acres per firefighter Dollar value of property destroyed/damaged by forest fires Number of wildfire arson investigations conducted Number of fire fighters trained and certified in wild land firefighting \nTree Seedling Nursery \nAmount of revenue generated through seedling sales Number of seedlings sold Percentage of seedlings sold as compared to total seedlings grown and available in inventory for sale Number of orders filled Number of customers served Revenue generated through seedlings sales, seed sales, and timber sales \n \nFY 2014 Actual \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \n0 $6,657,171 \n \n0 $9,306,162 \n \nN/A $12,396,615 \n \nN/A $6,466,832 \n \n1,516 537,065 24,744,700 232,252 \n \n1,689 443,377 24,744,742 \n59,827 \n \n1,998 351,714 24,634,900 \n59,748 \n \n1,188 556,571 24,728,400 357,265 \n \n17,164 26 \n797,207 90 \n66,758 4,281,106 \n80 65 \n \n14,510 27 \n754,344 90 \n66,758 5,697,232 \n43 72 \n \n9,970 26 \n783,255 91 \n66,758 3,163,294 \n61 87 \n \n71,084 29 \n776,460 91 \n68,620 5,296,044 \n86 112 \n \n$833,154 $9,388,192 \n71.92% 3,444 1,726 \n$934,998 \n \n$956,454 $11,829,958 \n91.75% 3,306 1,727 \n$1,210,459 \n \n$1,043,743 $10,622,290 \n79.71% 2,549 1,361 \n$1,287,512 \n \n$888,453 $12,260,780 \n87.33% 2,934 1,541 \n$1,203,494 \n \n44 \n \n Program Performance Measures: \nOffice of the Governor \nGovernor's Emergency Fund \nAmount of dollars appropriated for Governor's Emergency Fund (GEF) \nPercentage of state general funds appropriated for GEF \nPercentage of GEF used for disaster relief \nPercentage of GEF used for contingencies designated to a specific agency \nNumber of funding requests approved for GEF \nAmount of GEF appropriation remaining at fiscal year end \n \nFY 2014 Actual \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \n$21,301,567 .12% \n33.29% 66.70% \n5 $662 \n \n$7,062,041 .04% 0.0% 100% 4 $0 \n \n$21,062,041 .11% 0.0% 100% 3 $0 \n \n$25,062,041 .12% \n21.10% 75.06% \n5 $0 \n \nGovernor's Office of Planning and Budget \nNumber of State Agency Strategic Plans reviewed Number of budget amendments approved Average number of days to process amendments (from submittal to approval) Number of allotments processed Average number of days to process allotments (from submittal to warrant) \n \n68 \n \n66 \n \n67 \n \n70 \n \n696 \n \n754 \n \n772 \n \n735 \n \n4.9 \n \n5.9 \n \n6.5 \n \n6.8 \n \n634 \n \n612 \n \n601 \n \n609 \n \n5.3 \n \n5.1 \n \n5.0 \n \n6.4 \n \n45 \n \n Program Performance Measures: \nOffice of the Governor: Attached Agencies \nOffice of the Child Advocate \nNumber of child welfare complaints (per calendar year) \nAverage time to complete an investigation \nPercentage of teams that remain in compliance with Child Abuse Protocol requirements \n \nFY 2014 Actual \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \n415 60 \n50% \n \n649 60 \n74% \n \n700 60 \n66% \n \n545 56 \n78% \n \nGeorgia Emergency Management and Homeland Security Agency \nPercentage of all requests for state assets and mutual aid assistance handled successfully \nNumber of Georgia counties with an approved Annual County Emergency Management Work Plan \nNumber of Certified Emergency Managers trained by the agency \nNumber of days the State Operations Center was open to coordinate state response to disasters or emergencies \nNumber of school safety training programs provided \n \n100% 159 84 30 103 \n \n100% 156 61 14 32 \n \n100% 158 54 12 59 \n \n100% 158 105 54 118 \n \nGeorgia Commission on Equal Opportunity \nPercentage of employment discrimination complaints against a state agency closed within 90 days (per calendar year) Percentage of successful performance evaluations by the U.S. Equal Employment Opportunity Commission (per calendar year) Percentage of successful performance evaluations by the U.S. Department of Housing and Urban Development (per calendar year) Number of employment discrimination complaints received against a state agency (per calendar year) Average number of hours to complete an employment discrimination investigation (per calendar year) Number of fair housing complaints received (per calendar year) \nPercentage of fair housing complaints closed within 100 days (per calendar year) Average number of hours to complete a fair housing complaint investigation (per calendar year) \nGeorgia Professional Standards Commission \nNumber of approved educator preparation programs \nAverage processing time for certification cases submitted with all necessary documentation (in days) Number of certification cases completed \nNumber of individuals with an active GaPSC credential \nNew ethics complaints received \n \n25% 100% \nN/A 52 \nN/A 27 \n10% N/A \n \n25% 100% \nN/A 46 \n1,080 30 8% \n2,400 \n \n11% 100% \nN/A 77 \n800 30 \n20% 2,400 \n \n17% 100% \nN/A 50 \n1,200 30 \n10% 2,400 \n \n929 10 \n87,758 287,607 \n1,064 \n \n888 11 \n85,271 292,813 \n1,289 \n \n966 8 \n79,912 303,844 \n1,579 \n \n921 6 \n87,517 309,158 \n1,801 \n \n46 \n \n Program Performance Measures: \nPercentage of ethics cases extended by the Commission past the 60 calendarday timeframe established in Georgia code Percentage of ethics cases cleared by the Commission voting \"no probable cause\" after an investigation Number of P-16 educators and administrators reached through outreach events and training opportunities Percentage of educator preparation program completers who qualify for certification \nOffice of the State Inspector General \nNumber of complaints received \nNumber of no probable cause complaints \nNumber of probable cause complaints resulting in an investigation \nAverage time to resolve a complaint (in hours) \nNumber of cases open / active at year end \nNumber of cases closed \nPercentage of recommendations accepted by state agencies \nNumber of outreach and training events conducted \nNumber of cases concluded with action \nValue of fraud referred for prosecution \n \nFY 2014 Actual \n25 22 N/A 86 \n127 104 \n23 N/A \n9 119 100% \n5 2 $6,246,393.00 \n \nFY 2015 Actual \n26 \n32 \n5,182 \n90 \n \nFY 2016 Actual \n18 \n40 \n12,543 \n80 \n \nFY 2017 Actual \n15 \n31 \n10,088 \n89 \n \n109 \n \n204 \n \n184 \n \n82 \n \n181 \n \n168 \n \n27 \n \n23 \n \n16 \n \nN/A \n \nN/A \n \nN/A \n \n12 \n \n21 \n \n15 \n \n104 \n \n218 \n \n222 \n \n100% \n \n100% \n \n100% \n \n8 \n \n18 \n \n20 \n \n11 \n \n14 \n \n25 \n \n$498,963.00 $10,020,843.80 $7,704,382.75 \n \nGovernor's Office of Student Achievement \nAverage number of days to complete an audit \nNumber of elementary and middle schools audited statewide \nPercentage of elementary and middle schools audited statewide \nPercentage of Kindergarten through 12th grade report cards posted to the website by December Number of elementary and middle schools flagged for testing irregularities \nAverage number of unique visits to GOSA website per month \nNumber of research studies published \nNumber of policy briefings on educational developments published on GOSA website Number of Georgia Milestones End-of-Grade Assessments monitored by the state Percentage of students in schools served by mentors reading on benchmark \nPercentage of schools appearing on the \"severe and moderate concern\" lists after erasure analysis \n47 \n \n112 1,825 100% 100% \n121 16,184 \n2 12 N/A 60.00% 1.30% \n \n102 1,811 100% 100% \n104 20,261 \n3 12 42 63.40% 1.60% \n \n95 1,721 100% 100% \n19 21,517 \n4 6 20 62.00% N/A \n \n79 1,811 100% 100% \n54 22,689 \n4 6 37 55.00 N/A \n \n Program Performance Measures: \nDepartment of Human Services \nAdoptions Services \nNumber of finalized adoptions \nPercentage of children exiting foster care for adoption within 24 months of their last removal from home Percentage of adoptions finalized within six months of adoptive placement \nNumber of finalized adoptions as a percentage of total eligible children \nPercentage of children with an adoption disruption (i.e., children in an adoptive home but the adoption is not finalized) \nAfter School Care \nNumber of youth who participate in afterschool and summer programs \nPercentage of youth in foster care who participate in after school programs \n \nFY 2014 Actual \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \n909 35.00% \n86% 41% 2.53% \n \n762 28.34% \n91% 48% 2.48% \n \n1,027 28.43% 91.78% 45.15% \n2.26% \n \n1,186 24.28% 88.53% 47.10% \n2.37% \n \n24,766 N/A \n \n23,395 N/A \n \n21,357 3.55% \n \n56,136 1.40% \n \nChild Abuse and Neglect Prevention \nTotal number of children reached \nTotal number of families reached \nNumber of community-based partnerships \nNumber of local entities participating in Abstinence Education Grant Program \n \nN/A \n \n28,013 \n \n94,431 \n \nN/A \n \nN/A \n \n21,699 \n \n18,793 \n \nN/A \n \nN/A \n \n212 \n \n217 \n \n221 \n \nN/A \n \n25 \n \n35 \n \n35 \n \nChild Support Services \nPercentage of current support being paid as ordered (per federal fiscal year) \n \n61% \n \n62% \n \n62% \n \n61% \n \nPercentage of families receiving arrears payments (per federal fiscal year) \n \n65% \n \n64.83% \n \n66.70% \n \n64.67% \n \nNumber of active cases (per federal fiscal year) \n \n395,893 \n \n402,951 \n \n409,760 \n \n417,670 \n \nPercentage of requests for service that resulted in orders established for case (per federal fiscal year) \nTotal monies collected and redistributed to custodial parents and the state treasury (per federal fiscal year) \n \n89% \n \n89.57% \n \n89.52% \n \n88.94% \n \n$761,625,125.00 $759,854,202.00 $737,364,369.00 $744,331,799.06 \n \nChild Welfare Services \nNumber of calls received by CPS Intake Communication Center \nNumber of calls screened out \nNumber of investigations conducted \nNumber of substantiated maltreatment incidents \n \n87,373 22,368 31,559 25,531 \n \n147,819 23,887 42,626 38,252 \n \n147,819 25,523 50,958 34,327 \n \n123,100 26,219 34,166 14,046 \n \n48 \n \n Program Performance Measures: \nPercentage of children seen within 24 hours of the receipt of the report of alleged maltreatment Number of Family Preservation cases \nNumber of Family Support cases \nPercentage of children who return home within 12 months of being removed \nPercentage of children who were victims of subsequent maltreatment within 6 months Percentage of foster children who re-enter foster care within 12 months \nChild Protective Service worker average caseload \nChild Protective Service worker turnover rate \nPercentage of state served by Child Advocacy Centers \nNumber of forensic interviews conducted by Child Advocacy Centers \nPercentage of forensic interviews conducted for Sexual Abuse Allegations \n \nFY 2014 Actual \n51.10% 7,044 \n29,075 75.40% \n3.87% 7.80% \n21.9 26.80% 93.75% \n8,594 65.40% \n \nFY 2015 Actual \n68.30% 11,909 36,128 75.36% 5.34% 8.76% \n20.8 38.92% 95.25% \n9,482 61.30% \n \nFY 2016 Actual \n87.78% 8,354 \n39,437 73.08% \n5.26% 6.23% \n17.3 32.37% 93.25% \n9,222 66% \n \nFY 2017 Actual \n30.41% 6,370 \n59,913 63.79% \n5.29% 5.68% \n16.1 29.14% \n92% 10,802 \n70% \n \nCommunity Services \nNumber of low-income individuals who were assisted by Community Services Block Grant Funds Number of individuals receiving emergency assistance \nPercentage of participants who were unemployed and obtained a job \nPercentage of participants who became employed and maintained a job for at least 90 days Percentage of participants who obtained educational skills/competencies required for employment \nNumber of senior citizens receiving services who maintain an independent living situation Number of individuals with disabilities served who maintain an independent living situation Percentage of low-income participants who obtained court-ordered child support payments leading to becoming more self-sufficient \nDepartmental Administration \nPercentage of background investigations initiated by electronic fingerprinting technicians within 14 calendar days (Target: 95%) Number of Application Software Requests \nNumber of clients receiving transportation services \n \nN/A 131,453 96.99% 99.11% 86.30% \n63,372 47,757 77.59% \n95% 642 15,064 \n \nN/A N/A 73.62% 66.81% 89.71% 62,959 58,985 86.83% \n99% 471 12,743 \n \nN/A N/A N/A N/A N/A N/A N/A N/A \n98% 586 15,092 \n \nN/A N/A N/A N/A N/A N/A N/A N/A \n99% 640 24,704 \n \n49 \n \n Program Performance Measures: \nNumber of trips provided by transportation services \nTotal funds expended for transportation \nPercentage of Application Software Requests completed by the agreed upon date Cost per trip for transportation services \n \nFY 2014 Actual \n2,426,621 \n \nFY 2015 Actual \n2,258,614 \n \nFY 2016 Actual \n2,300,539 \n \nFY 2017 Actual \n2,264,002 \n \n$25,079,786.00 $25,126,386.00 $26,412,590.00 $23,357,591.00 \n \n73.95% \n \n69.43% \n \n88.23.% \n \n88.44% \n \n$10.20 \n \n$11.12 \n \n$11.48 \n \n$10.32 \n \nElder Abuse Investigations and Prevention \nNumber of reports of abuse, neglect, or exploitation \n \n43,630 \n \n42,352 \n \n45,255 \n \n39,499 \n \nNumber of wards \n \n760 \n \n777 \n \n925 \n \n809 \n \nNumber of complaints received by Long-Term Care Ombudsman \n \n4,659 \n \n3,604 \n \n3,532 \n \n3,391 \n \nNumber of participants in the At-Risk Adult Crime Tactics Training Program \n \n288 \n \n414 \n \n406 \n \n267 \n \nPercentage of Adult Protective Services investigations initiated within 10 days \n \n90.60% \n \n88.02% \n \n92.94% \n \n94.60% \n \nPercentage of Adult Protective Services investigations completed within 30 days \n \n88.40% \n \n89.33% \n \n73% \n \nN/A \n \nAverage Adult Protective Services investigator caseload \n \n19 \n \n19 \n \n24 \n \n21 \n \nAverage Adult Protective Services guardianship manager caseload \n \n29 \n \n29 \n \n30 \n \n24 \n \nAPS investigator turnover rate \n \n14% \n \n11.86% \n \n11.86% \n \n8% \n \nPublic guardianship case manager turnover rate \n \n22.60% \n \n18.18% \n \n18.18% \n \n19.51% \n \nPercentage of reports resulting in an investigation \n \n31.10% \n \n31.60% \n \n37% \n \n24% \n \nPercentage of investigations where claims were substantiated \n \n50% \n \n50% \n \n37% \n \n31% \n \nPercentage of investigations reopened within 6 months (Case Recidivism) \n \n5.20% \n \n4.80% \n \nN/A \n \n4.65% \n \nAmount of consumer savings through Elderly Legal Assistance counseling \n \n$12,893,533.00 $9,401,742.00 $9,584,925.00 $11,123,785.00 \n \nPercentage of Long-Term Care Ombudsman complaints resolved to client's satisfaction \nNumber of legal cases represented \n \n93% 30,951 \n \n69.26% 23,191 \n \n94% 27,618 \n \n54% 28,160 \n \nElder Community Living Services \nNumber of months Non-Medicaid Home and Community Based Services program participants delayed admission into a more costly facility Non-Medicaid Home and Community Based Services clients served \nAverage cost per Non-Medicaid Home and Community Based Services client \n \n47 31,532 $1,878.00 \n \n49 29,727 $1,863.00 \n \n46 24,404 $1,884.00 \n \n49 33,970 $1,849.00 \n \n50 \n \n Program Performance Measures: \n \nFY 2014 Actual \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nElder Support Services \nPercentage of clients retaining employment for 6 months or longer \nOut-of-pocket savings to Medicare consumers \nNumber of Aging \u0026 Disability Resource Connection clients served \nPercentage of clients receiving either home delivered meals or congregate meals that maintain or improve their nutrition risk score Number of seniors served meals at senior centers \nNumber of seniors served home delivered meals \nNumber of home delivered meals \nNumber of Money Follows the Person transitions \nMoney Follows the Person Savings to Medicaid (based on average Medicaid Nursing Home costs) Number of senior center meals served \n \n72% \n \n72% \n \n68.9% \n \n69.4% \n \n$26,255,169.00 $25,664,150.00 $44,993,878.00 $44,995,344.00 \n \n328,672 \n \n115,107 \n \n115,175 \n \n174,627 \n \n63% \n \n63% \n \n73% \n \n65% \n \n13,774 \n \n18,455 \n \n14,808 \n \n15,271 \n \n12,445 \n \n20,215 \n \n13,732 \n \n12,666 \n \n2,306,337 \n \n2,670,297 \n \n2,466,355 \n \n2,411,228 \n \n262 \n \n227 \n \n204 \n \n218 \n \n$8,218,416.00 $7, 647,630.00 $6,672,760.00 $7,629,346.00 \n \n1,323,307 \n \n1,595,762 \n \n1,482,272 \n \n1,470,017 \n \nEnergy Assistance \nNumber of households that received energy assistance \nNumber of households that received crisis energy assistance \nNumber of households served through weatherization Average payment received for regular energy assistance \nAverage payment received for crisis energy assistance \nPercentage of LIHEAP recipient households that have at least one member who is either elderly, disabled or under the age of five Percentage of households authorized for assistance within 11 days from date of application Number of elderly households authorized for assistance in order to retain heating services \n \n161,806 38,945 518 \n$339.00 $344.00 \n53% 68.91% 61,500 \n \n142,997 30,474 346 \n$338.81 $338.81 68.98% 69.85% \n57,449 \n \n129,446 27,816 N/A \n$338.57 $338.57 69.96% \nN/A N/A \n \n137,385 30,715 N/A \n$338.33 $341.53 69.82% 73.15% \n70,334 \n \nFederal Eligibility Benefit Services \nNumber of food stamp cases \nFood stamp eligibility accuracy rate (maintain error rate below national average) \nPercentage of individuals receiving Right from the Start Medicaid within 45 days of application \n \n840,815 93.21% 79.18% \n \n850,628 94.75% 87.25% \n \n810,670 95.13% 83.12% \n \n762,684 95.30% 95.36% \n \n51 \n \n Program Performance Measures: Out-of-Home Care \nNumber of licensed foster homes \nNumber of children in the legal custody of DFCS \nPercentage of siblings placed together in out-of-home care \nPercentage of children in care for 12-24 months with two or fewer placement setting Percentage of children placed with relatives \nPercentage of children in congregate care \nPercentage of children who do not experience maltreatment while in foster care \n \nFY 2014 Actual \n5,825 14,545 24.9% \n \nFY 2015 Actual \n5,966 17,011 59.9% \n \nFY 2016 Actual \n6,495 19,448 66.68% \n \nFY 2017 Actual \n7,194 19,832 66.16% \n \n62.02% 24.2% 14.00% 99.10% \n \n52.02% 21.27% 19.01% 98.45% \n \n49.82% 27.97% 12.44% 98.83% \n \n57.72% 29.02% 11.65% 99.86% \n \nRefugee Assistance \nPercentage of participating refugees obtaining employment \nPercentage of refugees retaining employment for 90 days \nPercentage of refugees entering full time employment offering health benefits \nCost per refugee entering employment \nPercentage of refugees receiving health screenings within their first 30 days in the country Number of eligible refugees receiving English language instruction \nNumber of eligible refugees receiving social adjustment services \nPercentage of Refugees who terminate Refuge Cass Assistance/Temporary Assistance for Needy Families due to employment Number of Refugees initially resettled in Georgia. \nNumber of Refugees who entered full time employment. \n \n87% 86% 66% $1,027.00 80% 1,613 1,382 \n86% 2.587 1,230 \n \n45.33% 87.6% \n77.85% $768.91 \n75% 1,605 1,437 \n86% 2.598 1,297 \n \n42.6% 88% \n80.91% $832.93 \n75% 1,608 1,280 \n89% 2,861 1,090 \n \n85.97% 80.58% 80.38% $963.40 \n79% 792 992 \n90% 2964 \n765 \n \n52 \n \n Program Performance Measures: Residential Child Care Licensing \nNumber of new license and renewal applications processed \nNumber of complaints and incident reports received \nPercentage of licensed facilities, agencies and institutions who received a followup visit within the required time frame following issuance of an Enforcement Action Percentage of inspections closed within 30 days \nPercentage of received complaints and incident reports that result in investigations Average number of days for investigations \n \nFY 2014 Actual \n309 5,940 \nN/A \nN/A 33.3% \nN/A \n \nFY 2015 Actual \n320 6,826 \n85% \nN/A 21.28% \nN/A \n \nFY 2016 Actual \n313 4,959 \n87% \n53.6% 55% N/A \n \nFY 2017 Actual \n356 6,384 91.3% \n48.3% 12.69% \n94 \n \nSupport for Needy Families - Basic Assistance \nNumber of adults receiving cash assistance \nPercentage of individuals receiving assistance within 45 days of application \nNumber of child-only cases receiving cash assistance \n \n3,597 83.47% 12,488 \n \n2,707 66.10% 10,843 \n \n2,457 90.52% \n9,659 \n \n2,182 95.32% \nN/A \n \nSupport for Needy Families - Work Assistance \nPercentage of single parent households who are in qualified work activities \nPercentage of households who return to Temporary Assistance for Needy Families in 1st year following exit Percentage of cases renewed online \nNumber of Able-bodied Adults Without Dependents participating in Supplemental Nutrition Assistance Program-Employment and Training \n \n89.89% 14.04% \nN/A N/A \n \n85.99% 11.68% 49.36% \nN/A \n \n81.22% 6.44% \n50.92% N/A \n \n82.25% 8.85% N/A N/A \n \n53 \n \n Program Performance Measures: \nDepartment of Human Services: Attached Agencies \nCouncil On Aging \nPercentage of participants who have a better understanding of issues that benefit elderly Georgians as a result of council training, education, and advocacy efforts (Target: 75%) \nLegislation, initiated, influenced and/or enacted each legislative session which benefits older Georgians (Target: 10) \nForums and other events conducted which promote issues beneficial to elderly Georgians (Target: 20) \n \nFY 2014 Actual \n99% \n23 33 \n \nFY 2015 Actual \n96% \n14 57 \n \nFY 2016 Actual \n89% \n16 100 \n \nFY 2017 Actual \n97% \n17 137 \n \nFamily Connection \nNumber of counties with working Family Connection collaborative \nFamily Connection collaboratives' training satisfaction rate \nAverage dollar leveraged per state appropriated dollar by county collaborative (FY17 estimated amount) \n \n159 88.58% \n$4.00 \n \n159 90.94% \n$4.00 \n \n159 87.4% $4.00 \n \n159 90.8% $4.00 \n \nGeorgia Vocational Rehabilitation Agency: Business Enterprise Program \n \nPercentage increase in the number of blind vendors \n \n3.0% \n \n1.0% \n \n5.6% \n \n1.0% \n \nAmount collected in total sales \n \n$8,179,695.00 $8,533,213.00 $8,325,949.00 $8,219,916.00 \n \nNumber of vendors \n \n67 \n \n66 \n \n71 \n \n67 \n \nGeorgia Vocational Rehabilitation Agency: Departmental Administration \n \nAgency turnover rate \n \n34.6% \n \nNumber of audit findings \n \n1 \n \nNumber of constituent complaints \n \n652 \n \nPercentage of federal grants utilized \n \n90% \n \nPercentage of agency funding dedicated to administration \n \n2.5% \n \n18.6% 0 \n1,428 91% 3.9% \n \n10.1% 1 \n710 90% 6.0% \n \n18.8% 4 \n305 92% 6.0% \n \nGeorgia Vocational Rehabilitation Agency: Disability Adjudication Services \n \nPercentage of disability benefit determinations found to be correct (Federal \n \n94.5% \n \nStandard: 97%) \n \nAverage number of days to determine claims (Federal Standard: 137 days) \n \n114.0 \n \nNumber of claims adjudicated \n \n153,519 \n \n95.8% 117.5 143,933 \n \n96.8% 120.5 150,233 \n \n98.1% 131.4 174,379 \n \nGeorgia Vocational Rehabilitation Agency: Georgia Industries for the Blind \n \nNumber of blind persons employed by GIB \n \n74 \n \n57 \n \n57 \n \n53 \n \nTotal revenue generated from products and services \n \n$8,741,313.00 $7,648,285.00 $6,617,992.00 $6,115,599.00 \n \n54 \n \n Program Performance Measures: \nPercentage of total direct labor hours performed by individuals who are legally blind (Federal Minimum Standard: 75%) Percentage of total revenue from services \nPercentage of total revenue from commercial sales \nPercentage of total revenue from federal sales \n \nFY 2014 Actual \n92.9% \n2.7% \n3% \n92.9% \n \nFY 2015 Actual \n87.30% \n3.0% \n6% \n73.% \n \nFY 2016 Actual \n77.3% \n7.5% \n.012% \n84.7% \n \nFY 2017 Actual \n83.8% \n8.3% \n1.4% \n86.6% \n \nGeorgia Vocational Rehabilitation Agency: Roosevelt Warm Springs Medical \n \nNumber of hospital admissions \n \n478 \n \nAverage length of hospital stay (in days) \n \n19 \n \nAverage daily cost per hospital patient (in state general funds) \n \n$721.00 \n \nAverage daily hospital census \n \n25.1 \n \nPercentage of hospital patients discharged to Home Health \n \n40.91% \n \nPercentage of hospital patients discharged to home \n \n16.54% \n \n530 23 \n$321.00 23.0 17% \n62.5% \n \n531 20.45 \nN/A N/A N/A 80.07% \n \n547 25.63 $136.13 15.47 29.45% 27.83% \n \nGeorgia Vocational Rehabilitation Agency: Vocational Rehabilitation Program \n \nNumber of clients served \n \n26,567 \n \nPercentage of cases determined eligible within 60 days from the date of application \nPercentage of individuals who obtained successful employment for at least 90 days after cases were closed (Federal Performance Level \u003e 55.8%) \nNumber of clients on the waiting list for services \n \n41% 59.93% \n4 \n \nNumber of residential Vocational Rehabilitation (VR) clients served \n \n229 \n \nAverage daily cost per student (in state general funds) \n \n$114.00 \n \nNumber of residential VR admissions \n \n133 \n \nAverage daily residential VR census \n \n93 \n \nAverage length of residential VR program participation (in days) \n \n256 \n \nPercentage of residential VR individuals who obtain successful employment \n \nN/A \n \n30,356 43% \n66.2% 0 \n541 $82.00 \n464 124 \n97 N/A \n \n34,307 66% 65% 2 568 \n$77.00 463 135 107 N/A \n \n36,818 59% 51% 0 434 \n$78.00 333 136 149 N/A \n \n55 \n \n Program Performance Measures: \nCommissioner of Insurance \nDepartmental Administration \nNumber of payments processed Percentage of payments processed electronically Average number of days to process payments Number of audit findings Agency turnover rate Average number of business days to execute a contract \nEnforcement \nNumber of cases closed with actions Fines collected Percentage of total cases closed with actions Number of cases referred to the Office of Administrative hearings (OSHA) \nFire Safety \nNumber of inspections conducted Percentage of mandated inspections completed (June to June) Percentage of inspections conducted that are re-inspections Number of permits and approvals issued Number of investigations initiated into suspected criminal fires Percentage of arson investigations closed during same fiscal year Amount of fines assessed \nIndustrial Loan \nNumbers of lenders regulated Number of licensees audited Number of new license applicants Number of consumer complaints \n \nFY 2014 Actual \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \n0 \n \n0 \n \n0 \n \n0 \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \n144 2,492,703 \nN/A N/A \n \n197 1,412,534 \nN/A N/A \n \n307 275,506 \nN/A N/A \n \n313 2,426,344 \n14 8 \n \n48,791 52 65 \n10,656 206 38 \n24,195 \n \n46,691 52 64 \n9,119 181 44 \n60,340 \n \n51,518 54 35 \n14,384 172 28 \n182,616 \n \n44,916 78 11 \n24,886 156 44 \n159,316 \n \n1,050 976 67 106 \n \n1,102 1,062 \n22 157 \n \n1,083 1,099 \n20 45 \n \n935 1080 \n6 \n \n56 \n \n Program Performance Measures: \nPercentage of licensees audited per year Percentage of applicants approved Percentage of licensees paying taxes on online portal Annual restitution back to consumers \nInsurance Regulation \nPercent of domestic insurers who are financially stable Number of licensed insurance companies Average number of days to resolve consumer complaints Dollars returned to Georgia consumers via complaint resolution Number of fraud investigations completed \n \nFY 2014 Actual \n92 \n88 \n64 \nN/A \n \nFY 2015 Actual \n96 \n77 \n65 \nN/A \n \nFY 2016 Actual \n99 \n55 \n69 \n1,052.25 \n \nFY 2017 Actual \n96 \n82 \n67 \nN/A \n \nN/A 1,464 \n68 8,575,971 \nN/A \n \n100 1,490 \n34 10,392,330 \n305 \n \n96 1,512 \n38 9,101,782 \n321 \n \nN/A 1,564 \n47 10,736,229 \n330 \n \n57 \n \n Program Performance Measures: \nGeorgia Bureau of Investigation \nBureau Administration \nAmount of payments processed \n \nFY 2014 Actual \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \n$149,698,765.03 $191,711,894.61 $203,414,662.47 $245,288,024.78 \n \nCriminal Justice Information Services \nPercentage of criminal history background service requests processed within 24 hours of receipt \nPercentage of manually reported final disposition data processed within 30 days of receipt \nPercentage of reported arrest data processed within two hours of receipt \n \n99% 100% \n93% \n \n99% 100% \n94% \n \n99% 100% \n93% \n \n99% 100% \n95% \n \nForensic Scientific Services \nTotal number of reports released \nPercentage of reports released in 45 days \nCombined DNA Index System matches \nNumber of child fatalities reviewed (per calendar year) \n \n91,961 79.00% \n1,182 502 \n \n97,374 75.60% \n1,165 503 \n \n91,620 70.70% \n1,188 559 \n \n84,300 60.40% \n1,422 490 \n \nRegional Investigative Services \nNumber of criminal investigations closed \nAgent turnover rate \nValue of contraband seized \n \n8,404 \n \n9,610 \n \n9,068 \n \n8,341 \n \n1.71% \n \n2.10% \n \n1.19% \n \n2.20% \n \n$9,557,931.00 $40,720,307.29 $48,569,924.98 $133,014,150.20 \n \n58 \n \n Program Performance Measures: \nGeorgia Bureau of Investigation: Attached Agencies \nCriminal Justice Coordinating Council \nNumber of victims served by grant funded programs \nTotal victim compensation paid \nAverage number of days to process a Georgia Crime Victim Compensation Program application Number of adult offenders served through accountability courts \nAdult offender accountability court diversion savings \nNumber of state-funded accountability courts \nNumber of juvenile offenders diverted through juvenile accountability courts \n \nFY 2014 Actual \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \n150,704 \n \n111,844 \n \n130,570 \n \n263,519 \n \n$18,010,861.29 $19,263,310.00 $17,739,860.00 $18,246,408.00 \n \n36 \n \n36 \n \n38 \n \n65 \n \n3,040 \n \n4,521 \n \n7,443 \n \n8,811 \n \n$35,676,090 \n \n$51,336,594 \n \n$74,853,172 \n \n$87,956,329 \n \n101 \n \n113 \n \n126 \n \n139 \n \n206 \n \n210 \n \n336 \n \n347 \n \nCriminal Justice Coordinating Council: Family Violence \nNumber of domestic abuse victims served \nNumber of sexual assault victims served \nNumber of site visits conducted \nDomestic violence shelter occupancy rate \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \n59 \n \n Program Performance Measures: \nDepartment of Juvenile Justice \nCommunity Service \nPercentage of DJJ Youth days served in Community Services \nPercentage of youth with no new offense while under community supervision \nDaily average of youth supervised by Community Services \nPercentage of youth re-offending within one year after completion \nSecure Commitment (YDCs) \nNumber of youth served in YDCs \nPercentage of long-term youth discharged from commitment that are readjudicated or resentenced within one year of release Number of Short-Term Program youth served \nYouth Development Campus juvenile corrections officer turnover rate \nSecure Detention (RYDCs) \nNumber of admissions to RYDCs \nJuvenile Correctional Officer (JCO) attrition rate \nNumber of YDC youth housed in RYDCs \nNumber of youth awaiting community placement \n \nFY 2014 Actual \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \n80.50% 86.80% 12,255 47.80% \n \n81.14% 83.26% 10,894 35.97% \n \n81.85% 87.35% \n8,550 28.70% \n \n81.27% 88.69% 10,871 23.51% \n \n1,122 23.90% \n1,453 44.95% \n \n1,066 26.03% \n1,114 51.50% \n \n926 24.62% \n1,047 45.00% \n \n896 22.82% \n869 45.66% \n \n12,376 38.76% \n132 103 \n \n11,271 40.40% \n20 80 \n \n10,145 54.30% \n92 71 \n \n9,506 71.62% \n146 59 \n \n60 \n \n Program Performance Measures: \nDepartment of Labor \nDepartmental Administration \nNumber of Audit Findings \nAverage days to process a payment \nNumber of payments processed \nPercentage of payments made electronically \nPercentage of travel reimbursements paid within 30 days of submission of a complete travel voucher Percentage of federal financial reports submitted within 45 days of the end of the quarter Agency turnover rate \nPercentage of participating employees who completed the excel leadership class \nNumber of documents digitized and stored through the Department's enterprise imaging application \n \nFY 2014 Actual \n1 8 29,041 28% 95.2% 100% 16.8% 100% 5,537,767 \n \nFY 2015 Actual \n \nFY 2016 Actual \n \n0 4 (2- Financial; 1 \n \nIT; 1 internal \n \ncontrol) \n \n4.2 \n \n4.8 \n \n25,537 \n \n13,535 \n \n20.8% \n \n43.97% \n \n98.1% \n \n99% \n \n100% \n \n100% \n \n16.8% \n \n10.83% \n \n95% \n \n85% \n \n5,411,430 \n \n4,518,905 \n \nFY 2017 Actual \nN/A 5.6 14,668 46.17% 98% 100% 11.48% 95% 3,270,545 \n \nLabor Market Information \nRate of accurate data collected for the Current Employment Statistics program (fed. target is 98%) \nSurvey response rate for the Occupational Employment Statistics Survey of employers (fed. target is 75%) \nPercentage of data accurately coded for the Quarterly Census of Employment and Wages report \n \n99.5% 75.6% 99.3% \n \n99.5% 75% 98% \n \n99.5% 77.48% \n99.7% \n \n99.4% 77.9% 99.4% \n \nUnemployment Insurance \nPercentage of unemployment benefits made within 21 days \nPercentage of UI recipients paid accurately \nNumber of employers with a tax liability \nPercentage of new employer accounts with obligation determined within 90 days \n \n85% 92.1% 211,460 89.2% \n \n85% 92.4% 214,000 89.2% \n \n86.2% 90.6% 228,225 89.1% \n \n86.8% 95% \n234,207 91.2% \n \nWorkforce Solutions \nPercentage of customers retaining employment following services Percent of customers obtaining employment following services Number of ES customers receiving services Number of job orders received from businesses Jobs for Georgia graduation rate \n \n77% 53% 407,313 80,559 95% \n \n82% 59% 336,064 80,000 98% \n \n82.5% 63.4% 310,366 116,554 \n99% \n \n80.7% 62.7% 439,447 158,035 \n96.% \n \n61 \n \n Program Performance Measures: \nDepartment of Law \nDepartment of Law \nDepartment turnover rate \nPercentage of payments made by check \nNumber of complaints and inquiries received and responded to by the Consumer Protection Unit \n \nFY 2014 Actual \n10.34% 59.34% 19,027 \n \nFY 2015 Actual \n14.44% 53.95% 17,057 \n \nFY 2016 Actual \n17.25% 47.53% 16,260 \n \nFY 2017 Actual \n16.79% 36.87% 16,073 \n \nMedicaid Fraud Control Unit \nNumber of cases opened Percentage of cases resolved within one year Number of investigations concluded Dollar value of recovery Average collections per auditor \n \n239 \n \n253 \n \n240 \n \n199 \n \n44.00% \n \n47.00% \n \n45.00% \n \n24.00% \n \n180 \n \n211 \n \n214 \n \n168 \n \n$47,176,103.46 $7,136,159.70 $38,732,318.00 $317,974,744.00 \n \n$7,862,683.91 \n \n$892,019.97 $5,533,188.00 $39,746,843.00 \n \n62 \n \n Program Performance Measures: \nDepartment of Natural Resources \nCoastal Resources \nNumber of participants in coastal education programs or outreach events \nAcres certified for public shellfish harvest \nAverage days to process a Coastal Marshlands and Protection Act (CMPA) permit Average days to process a Shore Protection Act (SPA) permit \nNumber of unauthorized activities resolved to a compliance standard within 90 days Number of Coastal Marshlands Protection Act (CMPA) permits \nNumber of Shore Protection Act (SPA) permits \n \nFY 2014 Actual \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \n22,197 8,532 62 36 47 15 7 \n \n26,766 8,532 79 55 40 11 9 \n \n26,249 8,532 79 55 45 17 11 \n \n22,360 8,532 144 49 55 18 28 \n \nEnvironmental Protection \nNumber of Notice of Violations issued \nNumber of consent orders executed \nSettlement dollars collected for executed consent orders \nNumber of air permit applications processed \nWater withdrawal for municipal and industrial water use (in gallons per capita per day) Average number of days to resolve a citizen complaint \nPercentage of public drinking water systems meeting federal health based standards Number of expedited air permits completed \nPercentage of landfills in compliance with groundwater standards \n \n3,709 828 \n$2,859,523 646 151 N/A N/A N/A N/A \n \n3,401 806 \n$2,295,397 635 145 N/A N/A N/A N/A \n \n3,644 1,179 $2,383,139 \n671 146 N/A N/A N/A N/A \n \n3,805 675 \n$2,216,310 608 153 N/A N/A N/A N/A \n \nHazardous Waste Trust Fund \nNumber of sites removed from the Hazardous Site Inventory \nDollar amount collected in hazardous waste fees, hazardous substance fees, and civil penalties Dollar amount reimbursed to local governments for cleanups \nNumber of abandoned sites undergoing corrective action \nNumber of abandoned sites on the HSI list \n \n11 $11,253,928 $1,291,647 \n2 63 \n \n14 $13,451,086 \n$1,524,927 3 \n64 \n \n11 $12,281,829 \n$1,915,248 6 \n65 \n \n12 $15,722,245 \n$2,357,108 9 \n64 \n \n63 \n \n Program Performance Measures: Historic Preservation \nNumber of historic properties in Georgia that are listed in the National Register of Historic Places Number of historic properties that are being preserved as documented by the use of the Federal Rehabilitation Investment Tax Credit and State Preferential Property Tax Assessment Program for Rehabilitation Historic Property. Number of renovation projects reviewed \nLaw Enforcement \nNumber of Boating Under the Influence arrests \nNumber of boater/hunter safety students \nNumber of licensed hunters and anglers \nNumber of water and land search and rescue cases \nNumber of hunting and boating incidents \nNumber of boating vessels checked \nNumber of licenses checked \nNumber of citations issued \nAverage number of cases per Ranger \nAverage response (completion) time for hunting and boating incidents (in minutes) \nParks Recreation and Historic Sites \nPercentage of customer comments indicating their overall park experience was good, very good, or excellent Number of park, recreation, and historic site visitations \nAverage occupancy of cottages \nAverage occupancy of campsites and yurts \nAverage weekend occupancy for cottages \nAverage weekend occupancy for campsites and yurts \nNumber of rounds of golf booked \nAverage return on investment of state parks as a whole \nAverage return on investment for state park golf courses \nNumber of park passes sold \n \nFY 2014 Actual \n79,182 \n134 \n \nFY 2015 Actual \n80,866 \n129 \n \nFY 2016 Actual \n82,600 \n180 \n \nFY 2017 Actual \n84,710 \n237 \n \n336 \n \n153 \n \n230 \n \n447 \n \n161 15,392 1,404,911 \n547 156 34,656 82,659 16,279 \n88 32 \n \n194 18,535 1,401,393 \n458 152 31,130 48,779 15,774 \n85 32 \n \n189 21,093 1,565,680 \n449 177 22,697 51,993 15,846 \n88 34 \n \n193 23,765 1,553,739 \n393 183 22,803 42,385 14,465 \n76 33 \n \n94% 7,498,476 \n44% 38% 68% 75% 67,789 75% 73% 644,643 \n \n95% 7,924,276 \n44% 33% 72% 56% 60,192 68% 64% 762,810 \n \n93.18% 8,357,847 \n43% 37% 72.73% 61.12% 62,035 72% 76% 802,267 \n \n93.00% 8,941,780 \n45% 41% 73.70% 66.65% 68,958 74% 81% 907,458 \n \n64 \n \n Program Performance Measures: \nSolid Waste Trust Fund \nNumber of new or modified solid waste permits issued \nDollar amount reimbursed to local governments for solid waste cleanups \nPercentage of tires cleaned up through enforcement measures \nPercentage of tires cleaned up through state-led contract \nPercentage of tires cleaned up through local government reimbursement \nAverage number of days from initial inspection to state-led cleanup of scrap tire sump sites Number of permitted scrap tire facilities \n \nFY 2014 Actual \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \n4 \n \n5 \n \n14 \n \n10 \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nWildlife Resources \nNumber of dollars generated for Georgia's economy per state appropriated dollar spent on fisheries management and fishing \nPercentage of hunters who rate their hunting experience as satisfactory or better \nNumber of certified fishing licenses reported \nNumber of certified hunting licenses reported to the US Fish and Wildlife Service \n \n$382.00 88% \n626,822 367,385 \n \n$308.00 91% \n645,772 395,219 \n \n$321.59 88% \n850,650 604,863 \n \n$311.00 87% \n861,604 620,740 \n \n65 \n \n Program Performance Measures: \nState Board of Pardons and Paroles \nBoard Administration \nNumber of Board clemency votes \n \nFY 2014 Actual \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \n76,703 \n \n69,200 \n \n64,695 \n \n71,969 \n \nClemency Decisions \nNumber of investigations completed (legal, social, personal history, special interviews, other) Number of inmates released by Board Action \nCost avoidance of offenders in the community under supervision versus prison costs for incarceration \nVictim Services \nNumber of victims who received restitution \nNumber of new people registered in the Georgia Victim Information Program system Number of correspondence sent out to victims \nNumber of Georgia Victim Information Program notification calls to victims \nTotal Number of Tier 1 individuals registered in the Victim Information Program \nTotal Number of Tier 2 individuals registered in the Victim Information Program \n \n39,945 16,212 $469,175,938 \n \n34,516 13,520 $451,343,348 \n \n33,789 13,374 $450,289,141 \n \nN/A 1,989 9,590 \n375 N/A N/A \n \nN/A 1,768 8,791 \n287 N/A N/A \n \nN/A 1,905 12,270 \n581 N/A N/A \n \n36,660 10,471 \nN/A \nN/A 2,473 12,086 \n510 N/A N/A \n \n66 \n \n Program Performance Measures: \nState Properties Commission \nState Properties Commission \nPercentage of surplus property at or above market rate \nPercentage of property acquired at or below market rate \nPercentage of leases executed at or below prevailing market rate \n \nFY 2014 Actual \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \n100% 100% 100% \n \n100% 100% 100% \n \n100% 100% 100% \n \n100% 100% 100% \n \n67 \n \n Program Performance Measures: \nGeorgia Public Defender Council \nPublic Defender Council \nCapital cases per attorney \nMental health cases per attorney \nPercentage of clients contacted at least once per month \n \nFY 2014 Actual \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \n6 89 94.00% \n \n6 92 85.00% \n \n5 96 86.40% \n \n6 65 88.80% \n \n68 \n \n Program Performance Measures: \nDepartment of Public Health \nAdolescent and Adult Health Promotion \nNumber of school systems that adopt the evidence-based, 100% Tobacco Free School policy \nNumber of students attending schools designated as smoke free campuses \nNumber of registered callers to the Georgia Tobacco Quit Line \nNumber of adolescents ages 10-19 that complete evidenced based programs focused on adolescent health and youth development \nPercentage of federally funded screening mammograms provided to women between 50-64 years of age \nPercentage of Temporary Assistance for Needy Families supported teen centers that implement evidence based programs focused on adolescent health and youth development (Target \u003e 50%) \nPercentage of abnormal colorectal screening test results with diagnostic followup treatment \nPercentage of colorectal cancers diagnosed with treatment initiated \nPercentage of initial pap tests provided to individuals who have never or rarely been screened for cervical cancer \nPercentage of patients who receive final diagnosis of breast cancer after treatment has been initiated \nPercentage of schools that adopt the evidence based, 100% Tobacco Free School policy \nPercentage of eligible women receiving Long-Acting Reversible Contraceptives \n \nFY 2014 Actual \n98 1,301,425 \n14,103 2,740 \n89.00% 100.00% \n99.33% 100.00% \n32.70% 97.00% \nN/A N/A \n \nFY 2015 Actual \n103 1,320,830 \n12,399 2,908 \n83.40% 100.00% \n77.30% 100.00% \n33.30% 93.70% \nN/A N/A \n \nFY 2016 Actual \n116 1,442,291 \n15,778 3,271 \n74.90% 100.00% \nN/A N/A 31.20% 94.90% N/A N/A \n \nFY 2017 Actual \n124 1,478,371 \n16,250 1,332 \n72.80% 100.00% \nN/A N/A 33.2% 97.70% 68.50% N/A \n \nAdult Essential Health Treatment Services \nPercentage of eligible enrolled patients served by the Cancer State Aid (CSA) program The number of public health districts (out of 18 total districts) with hospitals that have participation agreements with the Cancer State Aid Program to foster program outreach and access The number of public health districts (out of 18 total districts) with hospital-based and free-standing radiation centers providing access to radiation treatment services Total number of eligible enrolled patients receiving services from CSA \nTotal number of patients receiving hypertension management services \nPercentage of patients whose blood pressure has lowered after receiving hypertension management services \nDepartmental Administration \nNumber of payments processed \nPercentage of payments processed electronically \nAverage number of days to process payments \n \n93% 13 17 \n233 1,161 \nN/A \n55,921 71.00% \n41 \n \n92% 13 17 \n207 1,256 \nN/A \n47,479 78.00% \n45 \n \n90% 13 17 \n227 816 N/A \n48,542 83.00% \n30 \n \nN/A N/A N/A N/A N/A N/A \n57,352 65.00% \n45 \n \n69 \n \n Program Performance Measures: \nNumber of audit findings \nAgency turnover rate \nAverage number of business days to execute a contract \nAverage number of days to complete onboarding of new hire \n \nFY 2014 Actual \n0 \n19.00% \n35 \n5 \n \nFY 2015 Actual \n1 \n18.00% \n34 \n5 \n \nFY 2016 Actual \nN/A \n17.73% \n38 \n5 \n \nFY 2017 Actual \nN/A \n16.58% \n37 \n4.5 \n \nEmergency Preparedness/Trauma System Improvement \nNumber of families assisted through safety equipment provided (per federal fiscal year) Strategic National Stockpile readiness score (1 = Pass; 0 = Did not pass) \nNumber of designated trauma centers \nAverage time to process Emergency Medical Services (EMS) medic license applications (in days) Average time to process EMS service license applications (in days) \nNumber of designated Level I-III trauma centers \nStrategic National Stockpile proficiency score. For FY2015 CDC is modifying the tool they use to grade the states, Georgia piloted the tool with them this year and simply received a passing score as opposed to a numeric score. 100% is representative of the passing score. \nEpidemiology \nPercentage of foodborne disease cases captured by laboratory surveillance \nPercentage of reportable disease investigations for which public health control measures were initiated within the appropriate timeframe Number of cases of reportable diseases submitted (per calendar year) \nNumber of outbreaks \nNumber of requests delivered by the Online Analytical Statistical Information System (OASIS) (per calendar year) \nImmunization \nPercentage of children who are up to date on recommended immunizations by their second birthday \nNumber of public and private provider organizations that actively utilize Georgia Registry of Immunization Transactions and Services Number of vaccine-preventable outbreaks in the state of Georgia \nPercentage of adolescents who are up-to-date on immunizations required for entry into the 7th grade Number of doses administered per public, private, and unknown funds \nNumber of doses administered to adults ages 19 years and older \n \n21 N/A \n27 2 \n12 20 N/A \n96.00% 100.00% \n10,746 140 \n186,397 \n82.00% 10,371 \n7 N/A 6,480,130 1,764,338 \n \n29 1 \n28 2 \n11 21 100.00% \n95.00% 100.00% \n8,312 192 \n219,393 \n83.00% 11,677 \n6 90.00% 6,516,400 1,809,710 \n \n29 1 \n30 2 \n10 22 100.00% \n96.40% 100.00% \nN/A 120 186,127 \n82.10% 11,641 \n10 95.00% 6,802,220 2,263,734 \n \n20 1 \n30 2 \n10 22 100% \n96.80% 100.00% \n16,495 166 N/A \nN/A 3450 \n4 N/A 7,010,840 2,495,518 \n \n70 \n \n Program Performance Measures: \nInfant and Child Essential Health Treatment Services \nNumber of children receiving services through the Babies Can't Wait program \nNumber of children receiving services from the Children's Medical Services program \nPercentage of very low birth weight infants (\u003c1500 grams) delivered at facilities for high-risk deliveries and neonates \nPercentage of third grade children who have received protective sealant on at least one permanent molar tooth \n \nFY 2014 Actual \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \n8,185 8,325 79.46% 37.40% \n \n9,207 7,313 80.35% 37.40% \n \n9,193 9,329 \nN/A 37.40% \n \n9,337 8,664 \nN/A N/A \n \nInfant and Child Health Promotion \nNumber of newborn screenings performed \n \n146,982 \n \n150,199 \n \n150,153 \n \n151,027 \n \nAverage laboratory turnaround time for newborn screening (in days) \n \n2.4 \n \n2.3 \n \n2.4 \n \n2.3 \n \nAmount of laboratory revenue collected for newborn screenings and remitted to Treasury \nPercentage of newborn screenings referred to follow-up \n \n$7,114,733.00 $6,684,976.00 $7,054,409.00 \n \n4.90% \n \n5.10% \n \n5.08% \n \n8,881,400.39 5.36% \n \nPercentage of newborns who received a hearing screening \n \n91.00% \n \n99.50% \n \n97.50% \n \n98.20% \n \nNumber of children who received assessment from Children's 1st program \n \n7,613 \n \n8,554 \n \n8,103 \n \n7,732 \n \nNumber of pregnant women, infants, and children served by the Women, Infants, \n \n271,416 \n \n264,299 \n \n250,890 \n \nN/A \n \nand Children (WIC) program (per federal fiscal year) \n \nPercentage of WIC program infants who were ever breastfed (per federal fiscal \n \n54.29% \n \n49.66% \n \n49.82% \n \nN/A \n \nyear) \n \nAverage food package cost per WIC participant (per federal fiscal year) \n \n$40.85 \n \n$39.99 \n \n$40.60 \n \nN/A \n \nPercentage of WIC program children with a healthy body mass index (per federal fiscal year) \nPercentage of WIC program children with a body mass index categorized as overweight or obese (per federal fiscal year) \n \n62.63% \n \n63.23% \n \n62.73% \n \nN/A \n \n31.64% \n \n30.54% \n \n29.48% \n \nN/A \n \nInfectious Disease Control \nPercentage of early syphilis cases interviewed within 7 calendar days from date of assignment Percentage of refugees that receive initial domestic health screenings within 90 days of their arrival into the U.S. Percentage of eligible Tuberculosis (TB) patients completing TB treatment in 12 months Number of eligible TB clients completing treatment in 12 months \nNumber of qualified ADAP applicants on waiting list \nNumber of Tuberculosis cases \nNumber of STD cases \n \n55.00% 88.00% 95.00% \n246 0 \n314 65,820 \n \n44.00% 94.00% 90.00% \n266 0 \n344 79,445 \n \n46.00% 86.00% 44.00% \n113 0 \n308 89,259 \n \nN/A N/A 37% \n87 0 \n293 N/A \n \n71 \n \n Program Performance Measures: \nNumber of Syphilis cases \nNumber of HIV cases \nNumber of AIDS cases \n \nFY 2014 Actual \n3,460 \n1,649 \n696 \n \nFY 2015 Actual \n4,338 \n1,915 \n659 \n \nFY 2016 Actual \n4,308 \n2,099 \n966 \n \nFY 2017 Actual \nN/A \nN/A \nN/A \n \nInspections and Environmental Hazard Control \nPercentage of primary food-born illness risk factor violations cited out of all violations cited Number of swimming pool closures \nPercentage of critical tourist accommodation risk factor violations cited out of all violations cited Number of constituent requests \nNumber of people trained by the Inspections and Environmental Hazard Control program Number of blood lead tests \nNumber of rabies specimen tests \nPercentage of on-site sewage systems that failed within the first five years of installation \n \n23.00% 958 \n24.00% N/A N/A \n4,637 2,175 1.36% \n \n24.00% 1,072 \n32.00% N/A N/A \n4,666 2,171 1.37% \n \n24.00% 1,533 \n39.00% 120,018 \n10,041 4,078 1,868 1.24% \n \n24.82% 1,055 \n39.70% 109,339 \n21,150 2,752 1,783 0.99% \n \nPublic Health Formula Grants to Counties \nTotal number of office visits in public health departments \nGeneral grant-in-aid spending per capita \nTotal number of unduplicated patients (Excluding Ryan White patients) \nTotal number of unduplicated, billable patients (Excluding Ryan White patients) \nTotal number of unduplicated, uncompensated care patients (Excluding Ryan White patients) Percentage of public health districts that are credentialed to bill insurance providers \n \n1,588,275 $8.65 \n1,138,867 1,104,785 \n34,082 72.00% \n \n1,415,748 $9.13 \n1,088,832 1,060,984 \n27,848 94.00% \n \n1,294,464 N/A \n1,039,134 1,004,250 \n34,884 94.00% \n \n1,287,089 N/A N/A N/A N/A \n94.00% \n \nVital Records \nNumber of certificates issued Average number of days to fill a certificate request Amount of revenue collected Number of corrections, amendments, court orders and adoptions processed Percentage of vital events entered within 15 days Number of vital events registered \n \n118,637 \n \n123,079 \n \n160,771 \n \n169,529 \n \n37 \n \n19 \n \n10 \n \n6 \n \n$2,843,769.00 $2,756,025.00 $2,694,900.00 \n \n2,953,029.73 \n \n20,158 \n \n25,106 \n \n22,495 \n \n30,460 \n \n67.00% 253,066 \n \n74.50% 253,309 \n \n79.20% 262,442 \n \n80.00% 255,402 \n \n72 \n \n Program Performance Measures: \nDepartment of Public Health: Attached Agencies \nBrain and Spinal Injury Trust Fund \nNumber of complete applications received \nAverage number of days from application submission to award date \nPercentage of total annual budget dedicated to awards \n \nFY 2014 Actual \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \n216 69 \n73.20% \n \n193 77 \n70.30% \n \n210 N/A 70.74% \n \n179 N/A 66.30% \n \nGeorgia Trauma Care Network Commission \n \nNumber of Emergency Medical Service Regions (out of 10 possible) participating \n \n4 \n \n4 \n \n5 \n \n6 \n \nin Trauma System Regionalization activities \n \nNumber of First Responders trained from funding provided by the Commission \n \n272 \n \n204 \n \n372 \n \n304 \n \n73 \n \n Program Performance Measures: \nDepartment of Public Safety \nAviation \nNumber of Missions Flown \nPercentage of Individuals found through general searches (Both criminal and search/rescue) Total Flight hours for Training \nTotal flight hours for Governor's Task Force \nTotal Flight hours for general searches (both criminal and search/rescue combined) Total flight hours for property search and surveillance \nTotal flight hours for aerial photography \nAverage response time of missions (in minutes) \n \nFY 2014 Actual \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \n1,622 60.0% \n407 580 483 146 135 \n45 \n \n1,575 60.7% \n306 969 540 131 \n72 59 \n \n1,587 56.8% 308.30 1,073.80 606.10 166.5 \n71.2 37 \n \n1,724 56.1% 267.3 913.7 608.9 \n86.9 73 45 \n \nCapitol Police Services \nNumber of Security events \nNumber of incidents investigated by Capitol Police \nNumber of security location checks by non-sworn personnel \nNumber of suspicious package, persons, and vehicle reports investigated by sworn personnel Number of patrols by sworn personnel \nNumber of visitors processed through security checkpoints by contracted security \nDepartmental Administration (DPS) \nNumber of open record requests completed \nNumber of financial audit findings \nAgency turnover rate \nPercentage of financial transactions processed on behalf of attached agencies \nPercentage of human resources transactions processed on behalf of attached agencies Percentage of electronic payments by ACH \n \n109 2,989 30,417 \n758 N/A N/A \n \n43 2,913 26,891 \n795 101,114 103,441 \n \n77 2,741 36,209 \n772 95,678 93,885 \n \n271 3,006 40,872 \n857 99,916 88,447 \n \n14,255 0 \n10.7% 17.4% \n9.7% 52.8% \n \n15,681 0 \n10.9% 16.4% 12.6% 54.9% \n \n21,181 0 \n14.7% 18.8% 13.5% 58.9% \n \n28,230 N/A \n11.4% 16.4% \n9.5% 62.9% \n \nField Offices and Services \nNumber of vehicle stops performed \n \n430,082 \n \n350,053 \n \n531,587 \n \n869,766 \n \n74 \n \n Program Performance Measures: \nNumber of vehicle fatalities Percentage of accident reports completed within 5 days Number of accidents in Georgia worked Number of SWAT team call-outs Percentage of Computer Aided Dispatch (CAD) calls validated Number of fleet operations vehicles serviced Total Department training hours Number of Criminal Interdiction Unit (CIU) agency assists Number of Nighthawks DUI stops Number of marijuana plants located on task force missions Percentage of crashes worked in Georgia by Troopers \nMotor Carrier Compliance \nNumber of commercial vehicle inspections Total inspection violations written Percentage of school buses found during inspections to have serious defects Number of vehicles weighed Number of overweight citations written Number of HOV/HOT Lane violations written Percentage of time weigh stations are open \n \nFY 2014 Actual \n1154 89.00% 66,792 \n43 85.00% \n1,909 430,082 \n1,086 3,126 15,336 18.00% \n \nFY 2015 Actual \n805 90.29% 71,509 \n34 90.00% \n1,730 350,053 \n429 2,783 47,725 21.00% \n \nFY 2016 Actual \n1627 90.00% 76,946 \n57 93.88% \n2,794 207,103 \n609 2,789 5,660 17.50% \n \nFY 2017 Actual \n890 90.97% 73,649 \n57 94.83% \n3,656 120,713 \n442 2,216 10,177 18.36% \n \n82,499 161,383 12.00% 13,050,385 \n41,852 2,992 \n52.00% \n \n72,663 126,208 11.35% 13,142,639 \n39,356 2,010 \n47.72% \n \n83,357 164,949 17.00% 10,514,333 \n33,182 654 \n38.00% \n \n91,051 187,244 16.00% 8,264,218 \n32,455 1,150 \n36.00% \n \n75 \n \n Program Performance Measures: \nDepartment of Public Safety: Attached Agencies \nGeorgia Firefighter Standards and Training Council \nNumber of compliant fire departments \nNumber of fire department agency inspections \nNumber of fire department individual station inspections \nNumber of active firefighter positions \nNumber of individual state certifications issued \nNumber of individual national certifications issued \n \nFY 2014 Actual \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \n615 260 536 30,418 1,114 9,390 \n \n609 131 306 30,418 1,169 11,366 \n \n604 26 55 \n30,559 1,122 9,189 \n \n586 76 \n300 34,765 \n978 9,897 \n \nOffice of Highway Safety \n \nFatality rate per 100 million miles driven \n \n1.04 \n \nPercentage of safety belt usage per federal fiscal year \n \n97.30% \n \nPercentage of child safety seat usage per federal fiscal year \n \n99.60% \n \nFatalities per 100 million miles driven (VMT) \n \n1.04 \n \nNumber of drivers age 20 and under in fatal crashes \n \n149 \n \nNumber of counties served by grants \n \n67 \n \nNumber of students successfully completing scholarship-funded driver education \n \nNA \n \ncourses at TCSG, as well as, through other private and public driving education \n \nprograms. \n \nNumber of transportation safety groups participating in grant programs \n \n72 \n \nNumber of law enforcement entities receiving grants \n \n108 \n \nTotal amount of law enforcement grant awards disbursed \n \n$5,169,390.00 \n \n1.21 97.30% 97.40% \n1.21 168 \n52 149 \n \n1.28 97.2% 99.3% \n1.28 NA 67 \n4,052 \n \nNA NA NA NA NA 52 2,212 \n \n64 \n \n52 \n \n47 \n \n69 \n \n53 \n \n37 \n \n$481,370.00 $4,562,370.00 $5,519,808.30 \n \nGeorgia Peace Officer Standards and Training Council \nPercentage of cases resulting in sanctions \nPercentage of cases in which external review of POST actions led to a decision upholding the Council's sanction of an officers certification Number of cases per investigator \nAverage number of open records requests completed per month \nNumber of certifications awarded \nNumber of individuals awarded certifications that are supervisory, managerial, or executive certified \n \n89.10% 100% 186 431 9,238 275 \n \n81.98% 100% 193 574 9,631 296 \n \n86.00% 100% 197 556 9,274 319 \n \n83.00% 100% 144 558 9,632 362 \n \n76 \n \n Program Performance Measures: Georgia Public Safety Training Center \nAverage cost per law enforcement candidate \nAverage cost per fire fighter candidate \nNumber of basic training courses taught \nNumber of candidates attending police or fire specialized training \nNumber of candidates attending police or fire basic training \nPercentage of candidates graduating from police or fire basic training \nPercentage of all courses taught off-campus \nNumber of candidates attending Fire Academy basic training \nNumber of candidates attending Police Academy specialized training \nPercentage of candidates graduating Fire Academy Basic Training \nPercentage of candidates graduating from Fire Academy Advanced courses \nPercentage of candidates graduating from Police Academy Advanced Courses \nPercentage of customers stating that customer service rates are good to very good Percentage of public agency heads who state their employees' job performance improved as a result of training provided Percentage of student registrations fulfilled in a timely manner \n \nFY 2014 Actual \n$3,425.68 $2,713.33 \n52 21,657 \n1,275 76% \n28.1% 222 \n13,644 75.2% 98.0% 96.5% 92.42% 92.04% 84.29% \n \nFY 2015 Actual \n$3,040.90 $4,284.56 \n50 23,329 \n1,341 80% \n29.7% 137 \n12,452 86.3% 97.3% 96.7% 95.66% 95.51% 89.85% \n \nFY 2016 Actual \n$3,174.75 $5,149.04 \n50 21,097 \n1,406 79% \n27.2% 129 \n12,143 82.9% 97.4% 96.4% 92.44% 93.44% 83.07% \n \nFY 2017 Actual \n$3,131.49 $3,514.85 \n61 23,159 \n1,710 47% \n35.4% 236 \n13,240 73.7% 97.2% 95.8% \n93.92% 92.31% 85.74% \n \n77 \n \n Program Performance Measures: \nPublic Service Commission \nCommission Administration \nTurnover Rate Number of Audit Findings \nFacility Protection \nNumber of Pipeline Safety Inspections Number of people trained on GUFPA Requirements Number of GUFPA investigations per Investigator \nUtilities Regulation \nNumber of Telecommunications, natural gas and power complaints resolved \nAverage call wait times (in seconds) Percentage of calls abandoned Average number of days to process Number of orders issued Number of new dockets \n \nFY 2014 Actual \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \n4.00% 0 \n \n7.00% 0 \n \n9.00% 0 \n \n8.75% 0 \n \n350 2,197 \n600 \n \n520 1,740 470 \n \n449 1,540 401 \n \n388 827 \n756 \n \n7,988 38 \n6.04% 180 \n1,413 1,257 \n \n7,591 60 \n7.04% 180 1,193 1,038 \n \n7,343 36 \n5.50% 180 1,155 1,042 \n \n7,261 33 7.5% 180 735 673 \n \n78 \n \n Program Performance Measures: \nBoard of Regents of the University System of Georgia \nAgricultural Experiment Station \nNumber of journal articles by College of Agricultural and Environmental Sciences research faculty \n \nFY 2014 Actual \n606 \n \nFY 2015 Actual \n623 \n \nFY 2016 Actual \n589 \n \nFY 2017 Actual \n593 \n \nNumber of journal articles per full-time equivalent on the College of Agricultural and Environmental Sciences research faculty \n \n6 \n \n6 \n \n6 \n \n5 \n \nValue of research funds received \n \n$26,635,246.00 $30,120,955.00 $33,097,566.00 $31,520,429.00 \n \nNumber of new products developed for industry \n \n35 \n \n28 \n \n27 \n \n37 \n \nEstimated value of savings achieved by avoiding crop loss due to plant disease $250,210,000.00 $268,380,000.00 $285,550,000.00 $96,240,000.00 \n \nAverage grant dollars earned per researcher \n \n$241,589.53 \n \n$292,436.46 \n \n$340,352.37 \n \n$269,688.00 \n \nRoyalties received from products and patents \n \n$6,457,441.91 $4,432,963.00 \n \n5,217,478.00 $6,212,200.00 \n \nPercentage of research proposals approved \n \n73.00% \n \n68.00% \n \n73.00% \n \n69.00% \n \nPercentage of research proposal funds awarded \n \n39.00% \n \n19.00% \n \n28.00% \n \n23.00% \n \nAthens \u0026 Tifton Veterinary Laboratories \nPercentage of operating expenses covered by client revenue \nAverage cost per test \nNumber of tests by the diagnostic laboratories for animal health diagnostic and surveillance testing Percentage of customers of the Diagnostic Labs that rate their services from excellent to good Number of accessions per year by the diagnostic laboratories for animal health diagnostic and surveillance testing \nCooperative Extension Service \nNumber of face-to-face client contacts made by Cooperative Extension through educational programs and consultations Number of face-to-face client contacts per Cooperative Extension county faculty full-time equivalent Number of continuing education units provided to clientele \nNumber of client contacts per Cooperative Extension county faculty full-time equivalent Number of youth served by Georgia 4-H \nNumber of diagnostic services provided \nNumber of education contact hours from in-school programming \n \n42.08% $35.39 166,288 97.69% 71,704 \n \n41.80% $30.69 192,360 97.50% 70,183 \n \n43.01% $33.38 199,506 93.96% 71,081 \n \n40.91% $36.23 184,878 96.26% 67,912 \n \n1,559,696 7,374 \n42,409 251,603 171,693 104,159 \nN/A \n \n1,347,883 4,516 \n38,856 128,521 175,372 108,795 \nN/A \n \n1,377,536 4,599 \n33,161 140,445 172,354 104,645 \nN/A \n \n2,117,378 6,733 \n42,105 283,172 170,353 105,422 743,040 \n \n79 \n \n Program Performance Measures: Enterprise Innovation Institute \nNumber of enterprises and/or stakeholders served \nEconomic impact in dollars generated per state appropriated dollar \nNumber of jobs created or saved \nNumber of startups served during a fiscal year \nNumber of startups that graduate from EI2 incubator and become scalable businesses Capital investment in current incubator companies \nNumber of technology jobs in current and graduate incubator companies \nNumber of startups graduating from EI2 incubator that remain in Georgia \n \nFY 2014 Actual \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \n9,570 \n \n8,771 \n \n10,206 \n \n8,066 \n \n$180.00 \n \n$338.40 \n \n$298.41 \n \n$384.40 \n \n23,059 \n \n23,296 \n \n16,017 \n \n25,291 \n \n505 \n \n500 \n \n709 \n \n709 \n \n3 \n \n13 \n \n3 \n \n3 \n \n$271,000,000.00 $200,000,000.00 $394,770,050.00 $823,099,510.00 \n \n7,133 \n \n7,800 \n \n1,179 \n \n2,260 \n \nN/A \n \nN/A \n \n82 \n \n83 \n \nForestry Cooperative Extension \nNumber of service programs for outreach on forestry conservation \nNumber of public service publications \nNumber of service participants per full-time equivalent faculty \n \n278 62 \n2,379 \n \n378 99 \n2,158 \n \n510 222 3,742 \n \n525 80 \n3,125 \n \nForestry Research \nNumber of research proposals External funds earned per state appropriated dollar Number of research publications External sponsored research funds generated Percentage of research proposals that were awarded funding \n \n114 \n \n90 \n \n107 \n \n119 \n \n$2.93 \n \n$3.99 \n \n$2.88 \n \n$3.91 \n \n288 \n \n232 \n \n267 \n \n262 \n \n$7,495,627.00 $10,583,396.00 $7,665,952.00 $10,670,378.00 \n \n64.00% \n \n86.70% \n \n74.80% \n \n80.67% \n \nGeorgia Archives \nHours open weekly to the public Number of on-site researchers Number of people served in-person Cubic feet of records stored at the Archives Building Cubic feet of records stored at the State Records Center Number of people served with inquiries made remotely (phone, e-mail and mail) \n \n34.0 5,258 8,418 82,781 182,351 3,945 \n \n42.5 4,943 9,092 83,558 185,081 4,468 \n \n42.0 4,760 8,620 83,671 183,510 6,843 \n \n42.0 4,328 9,693 83,820 183,250 7,828 \n \n80 \n \n Program Performance Measures: \nNumber of scanned images available to the public on the Internet (Archives Virtual Vault) \nNumber of unique visitors to the Georgia Archives web site \nNumber of students, teachers and the public trained/educated Georgia Archives workshops/lectures \nNumber of sessions on the Georgia Archives web site \n \nFY 2014 Actual \n1,491,586 \n106,618 \n3,161 \n154,572 \n \nFY 2015 Actual \n1,573,324 \n66,703 \n4,149 \n120,863 \n \nFY 2016 Actual \n1,574,782 \n82,172 \n3,860 \n138,974 \n \nFY 2017 Actual \n1,644,825 \n83,532 \n5,363 \n142,410 \n \nGeorgia Radiation Therapy Center \nNumber of patients \nStaff cost per patient \nPercentage of Stage I Breast Cancer Patients that are alive 5 years postdiagnosis \n \n21,648 $95.84 97.00% \n \n23,995 $87.51 94.00% \n \n24,589 $84.59 89.00% \n \n24,015 $81.71 \nN/A \n \nGeorgia Research Alliance \nResearch \u0026 Development (R\u0026D) grants awarded to Georgia Research Alliance's (GRA) Academy of Eminent Scholars \nAverage amount in R\u0026D grants per Eminent Scholar researcher \n \n$422,180,000 $494,320,000 $527,060,000 \n \n$7,036,333 \n \n$8,103,606 \n \n$8,366,032 \n \nStart-up companies launched via the GRA Ventures Program (Ventures Program focuses on commercializing technologies and discoveries emerging from Georgia's research universities) presently operating in Georgia \nAverage revenue earned per GRA Ventures Program company \n \n124 $1,100,000 \n \n134 $1,100,000 \n \n144 $1,150,000 \n \nNumber of Georgia-based jobs presently supported through non-state R\u0026D grants competitively awarded to GRA Eminent Scholars and companies launched via the GRA Ventures Program \nPrivate capital funding received by venture development companies \n \n2,098 \n \n2,317 \n \n2,494 \n \n$30,720,000 \n \n$40,450,000 \n \n$35,764,500 \n \nPrivate contributions made to the GRA Venture Fund LLC \n \n$1,452,156 \n \n$2,156,412 \n \n$1,040,590 \n \nPercentage of GRA Venture Program companies operating in Georgia after four years \nDollars of external funds generated per state dollar \n \n63% $78.77 \n \n59% $92.98 \n \n69% $97.85 \n \nN/A N/A 156 $1,320,050 2,790 $45,136,500 $1,320,050 84% N/A \n \nGeorgia Tech Research Institute \nExternal sponsored research funds generated \nDollars of external research funds generated per state appropriated dollar \nEstimated total economic impact of Georgia Tech Research Institute's sponsored funded research and activities Number of new sponsored projects \nNumber of patents acquired each year \nEconomic impact of state funded projects on Georgia \n \n$363,267,164 $338,164,751 $367,480,410 $377,046,684 \n \n$65.00 \n \n$60.07 \n \n$64.53 \n \n$64.89 \n \n$857,310,508 $798,068,812 $867,253,768 $821,961,771 \n \n773 \n \n792 \n \n764 \n \n803 \n \n3 \n \n18 \n \n4 \n \n0 \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \n81 \n \n Program Performance Measures: \nNumber of K-12 student participants in STEM educational programs \nNumber of K-12 educators who participate in STEM professional development events \n \nFY 2014 Actual \nN/A \nN/A \n \nFY 2015 Actual \n11,712 \n421 \n \nFY 2016 Actual \n13,158 \n335 \n \nFY 2017 Actual \n8,265 \n565 \n \nMarine Institute \nTotal income from all facility fees and Indirect Cost Recovery \n \n$169,267.00 \n \n$171,868.00 \n \n$215,069.00 \n \n$169,310.00 \n \nNumber of peer reviewed publications, theses, and dissertations stemming from Marine Institute-based research \nNumber of students receiving instructional time at Marine Institute \n \n42 \n \n37 \n \n36 \n \n36 \n \n785 \n \n519 \n \n524 \n \n511 \n \nNumber of people who visit Marine Institute as part of a guided tour \n \nN/A \n \n180 \n \n144 \n \n353 \n \nPercentage of Marine Institute facilities currently in \"good\" or \"excellent\" condition \nNumber of beds occupied by instructional and research participants \n \n53.00% 4,904 \n \n63.00% 4,894 \n \n63.00% 4,464 \n \n70.00% 3,512 \n \nAnnualized dollars leveraged for the University of Georgia through grants requiring use of Marine Institute facilities \n \n$1,526,768.00 $1,796,642.00 $2,263,296.00 $1,852,408.00 \n \nMarine Resources Extension Center \nNumber of consultations with Marine Extension coastal marine constituents \nNumber of individuals trained by Marine Extension in a Hazard Analysis Critical Control Point (HACCP) course for the safe processing and handling of seafood Total dollars generated from new commercial aquaculture operations including hard clams and oysters Number of local governments assisted \nNumber of K-12 students reached through educational programming \n \n59,205 \n \n60,427 \n \n34,236 \n \n59,313 \n \n57 \n \n48 \n \n72 \n \n52 \n \n$1,140,283.00 $1,911,043.00 $1,728,483.00 $3,518,409.00 \n \nN/A \n \n27 \n \n22 \n \n36 \n \n4,833 \n \n4,465 \n \n4,494 \n \n5,564 \n \nMedical College of Georgia Hospital and Clinics \nTotal senior level residency trainees \nPercentage of individual residency training programs accredited \nResidency program graduation rate \n \n119 100.00% \n99.16% \n \n112 100.00% \n99.11% \n \n110 100.00% \n92.00% \n \n117 100.00% \n92.85% \n \nPublic Libraries \nNumber of circulations in Georgia public libraries \nPercentage of Georgians with a library card \nTotal hours the public uses the Internet at Georgia public libraries \nNumber of interlibrary PINES loans \n \n39,001,826 \n \n37,350,547 \n \n36,085,039 \n \nN/A \n \n40.35% \n \n42.60% \n \n38.04% \n \nN/A \n \n13,224,365 \n \n15,016,043 \n \n15,153,024 \n \nN/A \n \n702,958 \n \n664,140 \n \n628,221 \n \nN/A \n \n82 \n \n Program Performance Measures: \nLocal library staff attending continuing education provided by GPLS \nPercentage of target population (those eligible for Library for the Blind and Physically Handicapped services) utilizing GLASS Number of talking book circulations \nNumber of professional assistance communications with local library system staff Children's program attendance \n \nFY 2014 Actual \n4,879 \n11.20% \n377,246 \n31,174 \n1,580,050 \n \nFY 2015 Actual \n6,569 \n9.10% \n430,631 \n43,665 \n1,587,091 \n \nFY 2016 Actual \n8,119 \n9.10% \n427,518 \n100,604 \n1,694,112 \n \nFY 2017 Actual \nN/A \nN/A \nN/A \nN/A \nN/A \n \nPublic Service/Special Funding Initiatives \nReturn on investment in terms of external grant and other funding generated per state appropriated dollar related to the Augusta University Cardiology Center Special Funding Initiative \nRegents Central Office \nEmployee turnover rate \nAverage number of days to process a payment \nNumber of audit findings for the Regents Central Office \nPercentage of payments made electronically \nTotal payments processed \nNumber of online database searches on GALILEO \nPercentage of respondents surveyed annually who agree/strongly agree that GALILEO is a valuable service Average percentage cost increase in health benefits over prior year \nNumber of engagements (assurance, consulting and investigation) completed by USG Internal Audits Percentage of eligible audit organizations with a satisfactory peer review \nCommunicate Key Board Actions/USG News (number of news releases) \nNumber of media inquiries \nNumber of page views on USG webpages (public inquiries) \nNumber of open records requests \nPercentage of new and under-represented service provider participation for design and construction Percentage of rented space directly related to unmet campus needs \nNumber of degree programs approved \n \n$1.74 \n14.00% 26 2 \n53.00% 4,079 \n25,202,280 94.00% 16.09% 275 \n100.00% 42 \n314 4,281,588 \n68 37.00% 26.65% \n21 \n \n$1.40 \n19.00% 40 0 \n57.00% 5,103 \n23,014,323 95.00% 6.77% 280 \n100.00% 38 \n523 6,801,315 \n63 27.00% 27.36% \n37 \n \n$1.50 \n12.00% 41 0 \n58.00% 5,086 \n22,023,558 94.00% -3.28% 213 \n100.00% 39 \n586 6,536,945 \n91 25.00% 28.23% \n39 \n \n$1.70 \n9.49% 41 \nN/A 71.00% \n5,478 27,617,097 \n94.00% 2.99% 227 \n100.00% 256 654 \n3,683,958 71 \n36.00% 28.67% \n44 \n \n83 \n \n Program Performance Measures: \nNumber of degree programs terminated \nNumber of Georgia RCP Optometry students completing/graduating from the program \nSkidaway Institute of Oceanography \nNumber of peer reviewed articles published \nAverage sponsored dollars generated per state appropriated dollar \nAverage research dollars generated per faculty member \nPercentage of beds occupied by instructional program participants (32 beds available year-round) Number of consultations or external counseling presentations \nStudents receiving full days of researched based instruction \n \nFY 2014 Actual \n260 \n8 \n \nFY 2015 Actual \n20 \n7 \n \nFY 2016 Actual \n39 \n13 \n \nFY 2017 Actual \n108 \n12 \n \n35 $2.57 $303,564.00 23.50% \nN/A N/A \n \n40 $3.06 $380,000.00 17.50% \n238 2,633 \n \n48 $3.19 $378,120.00 19.70% \n445 4,056 \n \n44 $3.28 $397,647.00 20.95% \n273 4,649 \n \nTeaching \nNumber of students enrolled at University System of Georgia institutions \n \n309,469 \n \n312,936 \n \n318,086 \n \n321,551 \n \nTotal sponsored fund revenue (in millions) \n \n$1,700.00 \n \n$1,712.00 \n \n$1,758.00 \n \n$1,830.00 \n \nSystem-wide graduation rate \n \n60.36% \n \n59.40% \n \n58.70% \n \nN/A \n \nSystem-wide retention rate \n \n81.18% \n \n79.20% \n \n79.20% \n \nN/A \n \nIn-state tuition affordability ranking for the University System of Georgia's public four-year institutions among the 16 member states of the Southern Regional Education Board \n \n7 \n \n7 \n \n6 \n \nN/A \n \nVeterinary Medicine Experiment Station \nTotal extramural research funding \n \n$13,274,797.00 $14,892,123.00 $24,060,584.00 $29,316,615.00 \n \nExtramural research dollars generated per state appropriated dollar \n \n$5.17 \n \n$5.69 \n \n$9.08 \n \n$10.54 \n \nTotal scientific publications \n \n350 \n \n376 \n \n585 \n \n484 \n \nVeterinary Medicine Teaching Hospital \nTotal number of veterinary cases \nAverage net income per case \nPercentage of clients surveyed who rate the services received as good or excellent \n \n24,516 $66.82 98.00% \n \n26,247 $69.81 98.00% \n \n27,472 $23.88 99.00% \n \n28,721 $19.05 99.00% \n \n84 \n \n FY 2014 \n \nFY 2015 \n \nProgram Performance Measures: \n \nActual \n \nActual \n \nBoard of Regents of the University System of Georgia: Attached Agencies \n \nPayments to Georgia Military College \nPreparatory school fall enrollment \n \n529 \n \n549 \n \nPreparatory school state appropriated dollar per student \n \n$2,904.58 \n \n$2,858.63 \n \nPreparatory school graduation rate \n \n97% \n \n100% \n \nJunior college fall enrollment \n \n7,069 \n \n7,221 \n \nJunior college state appropriated dollar per student \n \n$106.35 \n \n$105.30 \n \nJunior college graduation rate \n \n25.00% \n \n25.00% \n \nJunior college graduation/four year college transfer rate \n \n61.00% \n \n57.00% \n \nPercentage of students who obtained a score of (3) or higher on advanced placement exams \n \n59 \n \n62 \n \nFY 2016 Actual \n577 $3,558.96 \n100% 7,876 $126.25 27.00% 53.00% \n80 \n \nFY 2017 Actual \n576 $4,100.89 \n100% 8,234 $599.55 28.00% 56.00% \n76 \n \nPayments to Georgia Public Telecommunications Commission \nNumber of listeners using Georgia Public Broadcasting radio resources weekly \nNumber of unduplicated households viewing Georgia Public Broadcasting T.V. resources monthly Number of unduplicated visitors using Georgia Public Broadcasting new media resources Number of media assets downloaded/streamed by education users \nPercentage of total operating expenditures supported by state funding \nCost to raise a dollar \n \n198,300 1,665,967 2,911,127 8,291,441 \n49.00% $0.54 \n \n221,100 1,676,337 2,749,643 8,648,339 \n45.00% $0.51 \n \n327,200 1,703,935 3,215,309 6,322,186 \n43.00% $0.54 \n \n350,100 1,532,084 2,883,984 6,932,470 \n44.00% $0.51 \n \n85 \n \n Program Performance Measures: \nDepartment of Revenue \nForestland Protection Grants \nNumber of jurisdictions reimbursed under the Forestland Protection Act \nNumber of reimbursements \nAmount of reimbursements \nAverage time in days from application to award payment \nNumber of acres of forestland preserved under the Forestland Protection Act \nAverage amount of reimbursement claims \n \nFY 2014 Actual \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \n233 \n \n133 \n \n134 \n \n125 \n \n377 \n \n262 \n \n256 \n \n240 \n \n$40,116,596.00 $29,072,520.00 $29,072,351.00 $29,072,351.00 \n \n406 \n \n291 \n \n379 \n \n385 \n \n4,123,466 \n \n4,326,551 \n \n4,578,341 \n \n4,867,328 \n \n$106,410.00 \n \n$110,964.00 \n \n$113,564.00 \n \n$230,733 \n \nIndustry Regulation \nNumber of alcohol inspections \nPercentage of alcohol inspections in compliance \nNumber of tobacco inspections \nPercentage of tobacco inspections in compliance \nAverage Alcohol/Tobacco/COAM inspections per sworn Alcohol and Tobacco Division Officer Dollar amount collected by Alcohol and Tobacco Division staff \nNumber of underage alcohol investigations \nPercentage of investigated vendors making illegal underage alcohol sales \nNumber of underage tobacco investigations \nPercentage of investigated vendors making illegal underage tobacco sales \n \n5,617 \n \n4,841 \n \n3,755 \n \n5,726 \n \n89.00% \n \n89.00% \n \n75.40% \n \n83.00% \n \n4,454 \n \n3,796 \n \n2,945 \n \n5,428 \n \n90.00% \n \n90.00% \n \n81.57% \n \n93.00% \n \n495 \n \n375 \n \n291 \n \n259 \n \n$3,256,339.00 $2,929,000.00 $1,589,000.00 $2,195,000.00 \n \n3,673 \n \n3,686 \n \n3,254 \n \n3,360 \n \n7.00% \n \n9.00% \n \n10.00% \n \n8.00% \n \n2,355 \n \n2,873 \n \n2,616 \n \n3,683 \n \n11.00% \n \n10.00% \n \n11.00% \n \n8.00% \n \nLocal Government Services \nNumber of resolved Unclaimed Property claims \nTotal amount of local tax distributions \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nLocal Tax Officials Retirement and FICA \nAmount of Employee Retirement System benefits paid for local retirement \nNumber of officials and staff participating in Employee Retirement System \nAmount of FICA paid for local retirement \n \n$8,716,466.00 $10,330,585.16 $7,777,865.99 $8,930,711.99 \n \n1,145 \n \n1,036 \n \n950 \n \n857 \n \n$681,314.00 \n \n$681,314.00 \n \n$681,314.00 \n \n$681,314.00 \n \n86 \n \n Program Performance Measures: Motor Vehicle Registration and Titling \nAmount of revenue from motor vehicle registrations (in millions) \nNumber of motor vehicle titles processed (in millions) \nNumber of motor vehicle registrations proceeses \nNumber of motor vehicle registrations renewed online \nSalvage inspections completed statewide \nPercentage of each private contractor's inspection reports reviewed by state salvage inspectors Percentage of each private contractor's inspections that are visually inspected by state salvage inspectors Percentage of compliant contractor salvage vehicle inspections \n \nFY 2014 Actual \n$221.00 3 \n8,933,741 702,374 18,101 10.43% 5.14% 96.10% \n \nFY 2015 Actual \n$238.00 3 \n9,136,983 804,200 21,878 9.53% 3.65% 98.86% \n \nFY 2016 Actual \n$242.00 3 \n9,329,835 952,914 23,105 16.80% 5.00% 96.00% \n \nFY 2017 Actual \n$297.00 3 \n9,578,056 1,024,505 \n22,695 4.35% 1.21% 92.00% \n \nOffice of Special Investigations \nAmount of fraud prevented per fiscal year Total number of returns reviewed Number of returns reversed Cases worked VIN/Title Fraud Unit Arrest made VIN/Title Fraud Cases investigated by Tax Special Agents Cases prosecuted by Tax Special Agents Arrests made by Tax Special Agents \n \n$32,671,531.00 $312,895,381.00 $110,444,067.00 $171,425,186.00 \n \n424,267 \n \n1,005,136 \n \n4,300,000 \n \n4,605,272 \n \n55,251 \n \n65,982 \n \n28,379 \n \n14,249 \n \n8 \n \n350 \n \n243 \n \n275 \n \n12 \n \n2 \n \n22 \n \n20 \n \n52 \n \n43 \n \n274 \n \n276 \n \n27 \n \n40 \n \n47 \n \n68 \n \n75 \n \n53 \n \n88 \n \n67 \n \nRevenue Processing \nTotal returns processed Total returns processed by tax type - Withholding Total returns processed by tax type - Corporate Total returns processed by tax type - Sales Total returns processed by tax type - Individual Average cost to process tax returns - paper Average cost to process tax returns - electronic \n \n6,536,719 1,051,585 \n209,993 1,243,415 3,786,179 \n$1.50 $0.50 \n \n7,488,690 1,180,067 \n275,776 1,308,778 4,724,069 \n$1.50 $0.50 \n \n8,037,113 1,254,542 \n283,370 1,442,573 4,722,617 \n$1.51 $0.50 \n \n8,116,274 1,563,067 \n288,429 1,349,188 4,543,121 \n$1.50 $0.50 \n \n87 \n \n Program Performance Measures: \nPercentage of individual tax returns filed electronically Percentage of withholding tax returns filed electronically Percentage of corporate tax returns filed electronically Percentage of sales tax returns filed electronically Percentage of total tax returns filed electronically Average time to process a return Average time to process an electronic filing - individual Average time to process a paper return - individual \n \nFY 2014 Actual \n82.02% \n85.49% \n68.22% \n91.83% \n83.08% \nN/A \nN/A \nN/A \n \nFY 2015 Actual \n83.45% \n88.54% \n72.53% \n94.79% \n85.83% \nN/A \nN/A \nN/A \n \nFY 2016 Actual \n86.04% \n87.75% \n76.41% \n96.20% \n87.74% \nN/A \nN/A \nN/A \n \nFY 2017 Actual \n86.46% \n90.44% \n77.24% \n97.05% \n88.26% \nN/A \nN/A \nN/A \n \nTax Compliance \nNumber of telephone calls seeking assistance in the 11 Regional Offices \n \n242,344 \n \n157,623 \n \n183,248 \n \n148,526 \n \nNumber of walk-in taxpayers seeking assistance in the 11 Regional Offices \n \n35,085 \n \n26,167 \n \n22,750 \n \n20,354 \n \nAverage collections per out-of-state auditor \n \n$2,193,557.00 $1,202,222.00 $1,787,750.00 $2,472,029.00 \n \nTotal revenue agent collections \n \n$211,893,481.00 $409,125,320.00 $430,173,424.00 $571,165,133.00 \n \nAverage collections per in-state auditor \n \n$1,560,992.00 \n \n$705,809.00 $1,382,146.00 \n \n$888,281.00 \n \nAverage collections per field revenue agent \n \n$1,121,130.00 $2,420,860.00 $2,607,112.00 $3,461,606.00 \n \nAverage number of hours per audit by tax type - Sales and Use Tax \n \n47 \n \n39 \n \n28 \n \n48 \n \nAverage number of hours per audit by tax type - Individual Income Tax \n \n5 \n \n2 \n \n2 \n \n1 \n \nAverage number of hours per audit by tax type - Withholding Tax \n \n5 \n \n6 \n \n4 \n \n3 \n \nAverage number of hours per audit by tax type - Miscellaneous Taxes including IFTA, IRP, Tobacco, Alcohol, Unclaimed Property \nNumber of audits completed \n \n47 77,966 \n \n35 63,995 \n \n25 64,144 \n \n26 93,892 \n \nPercentage of audits found to be in compliance \n \n46.00% \n \n48.00% \n \n42.00% \n \n34.00% \n \nTotal in state auditor collections \n \n$75,340,310.00 $60,699,582.00 $65,400,778.00 $59,514,834.00 \n \nTotal out-of-state auditor collections \n \n$72,387,400.00 $42,077,753.00 $67,934,498.00 $88,993,034.00 \n \nTax Policy \nNumber of taxpayer conferences completed \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \n88 \n \n Program Performance Measures: \nNumber of Georgia Tax Tribunal cases resolved during automatic remand period \nNumber of letter rulings issued \n \nFY 2014 Actual \nN/A \nN/A \n \nFY 2015 Actual \nN/A \nN/A \n \nFY 2016 Actual \nN/A \nN/A \n \nFY 2017 Actual \nN/A \nN/A \n \nTaxpayer Services \nPercentage of person surveyed who attended taxpayer education workshops who reported that the program was beneficial Number of in-bound calls \nNumber of calls answered \nPercentage of inbound calls answered \nPercentage of inbound calls abandoned \nAverage call wait times (in seconds) \nAverage number of calls answered per customer service representative \nNumber of taxpayer workshops provided \nTotal number of taxpayer workshop attendees \n \nN/A 956,110 771,323 72.70% 19.00% \n225 14,417 \n3 450 \n \nN/A 906,108 716,727 80.00% 20.00% \n427 18,377 \n6 800 \n \nN/A 1,118,878 \n800,521 71.50% 27.90% \n566 17,724 \n14 1,500 \n \nN/A 1,076,225 \n797,923 74.00% 25.68% \n360 14,189 \n21 209 \n \n89 \n \n Program Performance Measures: \nSecretary of State \nCorporations \nNumber of total corporation filings processed Number of new corporations filings completed Number of Corporations call center calls recieved Number of Corporations call center calls answered Percentage of Corporations call center calls abandoned Average speed of Corporations call center calls answered in minutes \nElections \nNumber of elections Number of registered voters Number of training classes offered online through E-Learn system Number of E-Learn users trained Number of State Election Board Cases \nInvestigations \nNumber of completed investigations Number of regular inspections Fines collected Average number of days to complete an investigation \nOffice Administration \nNumber of audit findings Agency Turnover Rate \nProfessional Licensing Boards \nNumber of licensed professionals regulated Number of license renewals processed Number of new applications processed \n \nFY 2014 Actual \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \n853,281 96,034 479,489 329,486 \n31% 5 \n \n934,404 103,804 245,292 188,892 \n23% 6.3 \n \n847,241 118,174 252,006 210,881 \n16% 4.9 \n \n823,890 142,529 234,671 225,446 \n4% 4.5 \n \n725 5,949,652 \n32 1,482 \n131 \n \n296 5,382,427 \n42 2,414 \n111 \n \n517 6,397,189 \n42 1,156 \n134 \n \n328 6,920,907 \n47 1,716 \n50 \n \n988 \n \n895 \n \n819 \n \n1,065 \n \n11,258 \n \n11,334 \n \n11,745 \n \n9,107 \n \n$1,754,200.00 $1,155,083.41 $1,190,000.00 \n \n$890,725.00 \n \n81 \n \n74 \n \n79.97 \n \n121.51 \n \n1 \n \n0 \n \nN/A \n \n19.6% \n \n4 \n \nN/A \n \nN/A \n \n10.8% \n \n$1,004,909 207,898 37,220 \n \n$1,070,384 191,881 52,151 \n \n$1,136,756 187,635 53,425 \n \n$1,040,090 193,865 54,592 \n \n90 \n \n Program Performance Measures: \nBoard meeting expense (per diem/mileage) Average number of days to process new applications Average number of days to process renewal applications Number of licenses renewed online Percentage of licenses renewed online Percentage of new applications approved Total number of license revocations Number of PLB call center calls recieved Number of PLB call center calls answered Percentage of PLB call center calls abandoned Average speed of PLB call center calls answered in minutes \nSecurities \nFines collected Number of securities offerings processed Number Charities filings Number of registered Broker-Dealers Number of registered Broker-Dealer Agents Number of registered Investment Adviser firms Number of registered Investment Adviser Representatives Number of securities investigations closed Number on investigations received in fiscal year Number of investigations in progress Number of completed examinations of registered Investment Advisor firms Average number of examinations conducted per auditor Number of Administrative Orders \n \nFY 2014 Actual \n$271,706.24 21 20 \n190,283 92% 73% 9 \n760,441 413,430 \n46% 13.7 \n \nFY 2015 Actual \n$201,694.61 20 8 \n183,082 95% 78% 15 \n390,042 276,193 \n29% 1.9 \n \nFY 2016 Actual \n$229,495.49 18 6.8 \n180,292 96% 77% 7 \n258,593 215,984 \n16% 4.4 \n \nFY 2017 Actual \n$238,252.60 17 3.8 \n185,896 96% 75% 36 \n315,786 303,773 \n4% 4 \n \n$190,999 3,014 4,604 2,046 \n166,351 2,292 \n11,377 65 95 \nN/A 73 24 21 \n \n$2,600 3,459 3,128 2,042 \n181,559 2,530 \n12,064 19 32 64 56 18 6 \n \n$29,022 3,668 3,431 2,017 \n184,497 2,576 \n12,483 33 74 \n111 18 18 12 \n \n$6,500 5,907 4,510 1,993 \n193,285 2,709 \n13,249 81 70 \n130 39 \n19.5 18 \n \n91 \n \n Program Performance Measures: \nSecretary of State: Attached Agencies \nGeorgia Commission on the Holocaust \nNumber of visitors to Commission sponsored exhibits \nNumber of users of the Commission website \nNumber of communities in the state served by Commission Programs \nNumber of attendees at Commission events \nNumber of students accessing Holocaust trunks \nCost per participant in Commission programs \n \nFY 2014 Actual \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \n27,585 11,845 \n22 4,265 1,216 \n$6 \n \n16,917 13,154 \n61 4,489 \n582 $7 \n \n7,640 15,622 \n31 6,066 1,091 \n$9 \n \n9,605 23,237 \n53 6,294 2,690 \nN/A \n \nReal Estate Commission \nAgency investigations resulting in imposing a disciplinary action on a license \nPercentage of Georgia passing rates on qualifying real estate salesperson examinations that surpass the national average \nPercentage of all completed applications processed within 5 business days of receipt \nAgency investigations completed in a fiscal year \n \n302 7% 96% 1,730 \n \n285 7% 98% 1,971 \n \n144 6% 98% 1,646 \n \n168 6% 98% 1,889 \n \n92 \n \n Program Performance Measures: \nGeorgia Student Finance Commission \nDual Enrollment \nNumber of awards disbursed \nAverage dollar amount per award \nNumber of semester credit hours \nNumber of quarter credit hours \nNumber of students served \nEngineer Scholarship \nNumber of students obtaining forgivable loans \nAverage dollar amount per award \nPercentage of students repaying loans through service \nNumber of recipient graduates \nGeorgia Military College Scholarship \nNumber of students awarded scholarships \nAverage dollar amount per student \nPercentage of students repaying loans through service \nPercentage of students with four or more awards \nHERO Scholarship \nNumber of awards disbursed \nAverage dollar amount per award \nNumber of students receiving Helping Educate Reservists and their Offspring (HERO) scholarships \nHOPE Administration \nNumber of active registered GAfutures.org users \nNumber of lottery funded scholarships and grants disbursed \nNumber of state general funded scholarships and grants disbursed \nNumber of students and parents met with for postsecondary advising and financial counseling \n \nFY 2014 Actual \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \n17,322 $775.00 104,934 \n3,528 9,923 \n \n24,651 $775.00 145,757 \n6,154 14,007 \n \n47,809 $1,020.00 \n294,166 20,485 27,510 \n \n67,140 $1,022.00 \n401,703 39,399 35,945 \n \n238 $3,234.00 \n33.00% 30 \n \n285 $3,248.00 \n32.00% 29 \n \n290 $3,463.00 \n29.00% 35 \n \n311 $3,423.00 \n24.57% 35 \n \n84 $12,968 \n44% 64% \n \n78 $12,335 \n34% 58% \n \n76 $12,659 \n27% 63% \n \n84 $14,594 \n21% 62% \n \n642 $924 \n384 \n \n668 $922 \n387 \n \n586 $917 \n333 \n \n474 $922 \n264 \n \n939,250 371,715 \n82,150 112,151 \n \n794,572 379,469 \n85,716 124,974 \n \n674,874 367,289 106,834 124,200 \n \n304,528 376,191 124,352 \n90,782 \n \n93 \n \n Program Performance Measures: HOPE GED \nNumber of students receiving the HOPE GED grant \nPercentage of issued HOPE GED vouchers redeemed \nNumber of GED diplomas issued by Technical College System of Georgia \nPercentage of HOPE GED recipients who earn a postsecondary credential from the Technical College System of Georgia \nHOPE Grant \nNumber of HOPE Grant awards disbursed \nAverage dollar amount per HOPE Grant award \nNumber of students receiving the HOPE Grant \nNumber of Zell Miller Grant awards disbursed \nAverage dollar amount per Zell Miller Grant award \nNumber of students receiving Zell Miller Grant \nNumber of HOPE Career Grant awards disbursed \nAverage dollar amount per HOPE Career Grant award \nNumber of students receiving HOPE Career Grant \n \nFY 2014 Actual \n3,510 \n27.00% \n12,804 \nN/A \n \nFY 2015 Actual \n1,613 \n53.00% \n3,046 \nN/A \n \nFY 2016 Actual \n872 \n17.00% \n5,205 \n25.90% \n \nFY 2017 Actual \n1,027 \n18.00% \n5,636 \n30.20% \n \n133,167 $549.00 \n81,318 N/A N/A N/A \n9,462 $503.00 \n7,212 \n \n102,261 $537.00 \n67,090 21,357 $827.00 14,569 19,894 $448.00 13,703 \n \n74,033 $569.00 \n48,509 25,040 $770.00 15,777 22,706 $432.00 14,812 \n \n66,788 $571.00 \n43,402 22,116 $770.00 13,942 23,589 $415.00 15,380 \n \nHOPE Scholarships - Private Schools \nNumber of awards disbursed Average dollar amount per award Number of private school students receiving the HOPE scholarship Number of Zell Miller Scholar awards disbursed Average dollar amount per Zell Miller Scholar award Number of private school students receiving the Zell Miller Scholarship \n \n22,716 $1,564.00 \n11,075 3,589 \n$1,891.00 1,769 \n \n22,590 $1,602.00 \n10,927 3,661 \n$1,985.00 1,792 \n \n22,265 $1,655.00 \n10,653 4,056 \n$2,040.00 1,990 \n \n22,537 $1,657.00 \n10,852 4,387 \n$2,040.00 2,151 \n \nHOPE Scholarships - Public Schools \nNumber of awards disbursed \nAverage dollar amount per award \nNumber of public school students receiving the HOPE scholarship \n \n171,248 $1,826.00 \n83,684 \n \n173,789 $1,897.00 \n84,707 \n \n178,913 $1,954.00 \n87,070 \n \n183,242 $1,957.00 \n88,812 \n \n94 \n \n Program Performance Measures: \nNumber of Zell Miller Scholar awards disbursed \nAverage dollar amount per Zell Miller Scholar award \nNumber of public school students receiving the Zell Miller Scholarship \n \nFY 2014 Actual \n30,451 \n$3,290.00 \n14,031 \n \nFY 2015 Actual \n34,304 \n$3,478.00 \n15,768 \n \nFY 2016 Actual \n39,413 \n$3,718.00 \n17,971 \n \nFY 2017 Actual \n44,064 \n$3,723.00 \n20,102 \n \nLow Interest Loans \nNumber of loan applications processed \nAverage dollar amount of loan \nNumber of students obtaining Low Interest Loans \nPercentage of students receiving loans who are also eligible to receive the Federal Pell Grant Percentage of eligible applicants who received a loan \n \n3,642 $6,449.00 \n3,324 84.00% 61.00% \n \n7,501 $6,874.00 \n7,408 68.00% 62.00% \n \n7,234 $4,618.00 \n5,300 81.00% 58.00% \n \n8,943 $4,803.00 \n7,157 80.60% 80.20% \n \nNorth Georgia Military Scholarship Grants \nNumber of students awarded scholarship Average dollar amount per student Percentage of students repaying loans through service Percentage of students with six or more awards Percentage of borrowers in repayment status that defaulted \n \n143 $13,905.00 \n62.00% 16.00% \n4.00% \n \n158 $14,152.00 \n56.00% 20.00% \n4.00% \n \n165 $15,370.00 \n52.00% 26.00% \n3.00% \n \n179 $15,688.00 \n50.64% 30.70% \n6.00% \n \nNorth Georgia ROTC Grants \nNumber of awards disbursed \nAverage dollar amount per award \nNumber of students receiving the Reserve Officers' Training Corps grant \nNumber of students receiving Reserve Officers' Training Corps Grant for Future Officers \nPublic Safety Memorial Grant \nNumber of awards disbursed \nAverage dollar amount per award \nNumber of students receiving the Public Safety Memorial Grant \nPercentage of eligible applicants awarded \n \n901 $951.00 \n386 141 \n \n897 $970.00 \n386 148 \n \n820 $1,027.00 \n314 163 \n \n850 $1,055.00 \n298 190 \n \n52 $7,183.00 \n27 82.00% \n \n51 $7,438.00 \n27 64.00% \n \n78 $7,418.00 \n39 100.00% \n \n68 $7,620.00 \n36 100.00% \n \n95 \n \n Program Performance Measures: REACH Georgia Scholarship \nNumber of REACH Scholarships funded with State Funds \nNumber of awards disbursed \nPercentage of REACH high school graduates receiving an award within two years of graduation Average number of awards per student \nNumber of secondary students enrolled in REACH Scholarship \nService Cancelable Loans \nNumber of students awarded scholarships \nAverage dollar amount per student \nTuition Equalization Grants \nNumber of awards disbursed \nAverage dollar amount per award \nNumber of students receiving the Tuition Equalization Grant \n \nFY 2014 Actual \nN/A N/A N/A N/A \n31 \n \nFY 2015 Actual \n200 N/A N/A N/A 106 \n \nFY 2016 Actual \n200 N/A N/A N/A 180 \n \nFY 2017 Actual \n455 N/A N/A N/A 353 \n \nN/A \n \nN/A \n \nN/A \n \n29 \n \nN/A \n \nN/A \n \nN/A \n \n$3,624.00 \n \n62,405 $302.00 \n31,843 \n \n58,928 $305.00 \n30,226 \n \n57,010 $384.00 \n29,008 \n \n55,820 $394.00 \n28,577 \n \n96 \n \n FY 2014 \n \nProgram Performance Measures: \n \nActual \n \nGeorgia Student Finance Commission: Attached Agencies \n \nNonpublic Postsecondary Education Commission \nPercentage of authorized colleges and schools that meet prescribed academic and financial standards annually without remediation \nAverage number of schools assigned to each full time Standard Administrator \n \n82.00% 81 \n \nAverage number of working days to fill student transcript requests \n \n6 \n \nTotal number of student complaints received \n \n35 \n \nTotal number of schools authorized by NPEC \n \n322 \n \nTotal number of student transcript requests \n \n832 \n \nPercentage of schools authorized by NPEC that grant degrees \n \n51.00% \n \nTotal number of SARA authorized schools \n \nN/A \n \nTotal number of adverse actions taken against institutions \n \n0 \n \nAverage payout for Tuition Guaranty Trust Fund claims \n \n$2,874.00 \n \nFY 2015 Actual \n83.00% 81 14 56 \n310 601 50.00% N/A \n0 $1,833.00 \n \nFY 2016 Actual \n83.00% 74 11 33 \n294 827 52.00% \n53 53 $999.00 \n \nFY 2017 Actual \n87.00% 58 6 38 \n290 689 45.00% \n63 55 $3,391.00 \n \n97 \n \n Program Performance Measures: \nTeachers Retirement System \nLocal/Floor COLA \nNumber of individuals receiving floor and cost of living adjustments (COLAs) \nPercentage of on-time payments made to retirees \nAverage monthly state-funded payment amount per recipient \nSystem Administration \nNumber of retirees and beneficiaries receiving benefits \nTotal benefits payments made (in millions) \nNew retiree on-time processing rate \nPercentage of accurate responses in processing member service requests \nNumber of findings in annual financial audit \nAgency turnover rate (excluding Division of Investments) \n \nFY 2014 Actual \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \n38 100% \n754 \n \n32 100% \n770 \n \n28 100% \n773 \n \n24 100% \n812 \n \n108,100 $3,764.45 \n85.0% 98% 0 7% \n \n113,066 $3,996.88 \n95.5% 98% 0 13% \n \n117,918 $4,228.82 \n97.9% 97% 0 8% \n \n122,629 $4,461.00 \n98.8% 99% 0 5% \n \n98 \n \n Program Performance Measures: \nTechnical College System of Georgia \nAdult Education \nNumber of students served \nPercentage of Georgians without a high school credential that were served by TCSG Adult Education programs Number of enrollees in Adult Basic Education \nNumber of enrollees in Adult Secondary Education \nNumber of enrollees in Corrections Education (subset) \nNumber of enrollees in English Literacy and Civics \nNumber of students who completed one or more levels in Adult Basic Education \nNumber of students who completed one or more levels in Adult Secondary Education Number of students who completed one or more levels in Corrections Education (subset) Number of students who completed more than one level in English Literacy and Civics Hours of professional development courses taken by adult education faculty, administration, and staff members Hours of professional development per adult education faculty, administration, or staff member Number of GED test takers who took all 5 tests \nGED passage rate \nDuplicate GED transcripts and diplomas issued \nPercentage of GED earners who attended a TCSG adult education program and then entered postsecondary education or a training program within one year of receiving diploma \nDepartmental Administration \nReturn on investment as measured by the economic impact of: Increase in annual earnings of Tech Ed graduates; Increase in annual earnings of GED graduates; Federal and other funds generated by technical colleges; estimated earnings from jobs created and saved by Quick Start (in millions) Number of requests for new reports submitted to the data center \nState funds per square foot \n \nFY 2014 Actual \n47,197 3.90% 34,508 3,560 4,089 9,129 16,516 1,816 1,981 4,683 37,706 \n27 20,046 75.00% 28,704 14.63% \n$1,171.00 \n88 $22.95 \n \nFY 2015 Actual \n44,225 3.70% 31,111 3,206 3,322 9,908 15,247 1,607 1,636 5,312 34,026 \n22 7,348 65.10% 25,687 26.40% \n$1,024.00 \n120 $23.91 \n \nFY 2016 Actual \n42,940 3.90% 29,684 3,498 3,444 9,758 15,359 1,940 1,689 5,720 34,491 \n22 11,416 86.20% 27,387 20.00% \n$993.00 \n98 $23.91 \n \nFY 2017 Actual \n41,149 3.60% 27,502 3,127 3,781 10,520 14,651 1,781 2,093 6,492 33,515 \n25 13,382 75.70% 27,957 21.90% \n$889.00 \n102 $24.12 \n \nQuick Start and Customized Services \nNumber of Quick Start projects delivered \nNumber of jobs created in Georgia with the assistance of Quick Start \nNumber of individuals successfully trained by Quick Start \n \n123 6,928 53,316 \n \n115 8,509 73,536 \n \n106 6,703 45,716 \n \n96 5,838 27,642 \n \n99 \n \n Program Performance Measures: \nNumber of completed training-related materials produced \nAverage number of jobs created per project \nAverage support cost per project \nNumber of meetings and presentations to prospect companies and representatives Number of informational marketing/communications materials developed and distributed Number of unique companies served through customized business and industry training at technical colleges \nTechnical Education \nTwo-year graduation rate of students who are enrolled in an award program with 12 hours and at least one vocational course in their enrollment history. Technical education retention rate \nTotal enrollment in credit programs \nPercentage of total credit hours in occupational programs \nNumber of students that graduated in HOPE Career Grant programs \nPercentage of total credit hours that are associated with dual enrollment programs State funds per credit hour \nPercentage of student enrollment over the age of 25 \n \nFY 2014 Actual \nN/A \n56 \n$17,123.00 \n68 \n13,690 \n3,172 \n \nFY 2015 Actual \n2,687 \n74 \n$24,002.00 \n85 \n12,335 \n3,682 \n \nFY 2016 Actual \n2,538 \n63 \n$15,133.00 \n95 \n12,530 \n4,492 \n \nFY 2017 Actual \n3,534 \n60 \n$29,750.00 \n69 \n33,125 \n4,752 \n \n62.20% 63.30% 143,658 69.31% \n3,049 4.10% $127.24 45.06% \n \n65.90% 64.00% 135,786 69.15% \n9,176 5.70% $143.73 42.54% \n \n70.30% 66.40% 133,455 68.13% 14,819 \n8.50% $155.34 39.87% \n \n74.00% 68.00% 134,631 65.70% \n17,777 11.10% $160.79 37.60% \n \n100 \n \n Program Performance Measures: \nDepartment of Transportation \nCapital Construction Projects \nPercentage of construction funds authorized on schedule per the approved State Transportation Improvement Program (Target: 80%) \nPercentage of projects completed on budget (Target: 90%) \nMetro Atlanta highway morning peak hour speeds (6 a.m. to 10 a.m.) on selected Key Performance Indicator corridors (Target: 40 mph) \nPercentage of of projects constructed on schedule (Target: 80%) \n \nFY 2014 Actual \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \n69.00% 94.42% \n37.30 76.02% \n \n63.00% 93.00% \n43.57 65.20% \n \n59.00% 84.85% \n36.51 57.53% \n \n79.00% 90.85% \n36.99 65.11% \n \nCapital Maintenance Projects \nPercentage of interstate miles meeting GDOT maintenance standards (90% goal) \nPercentage of state-owned non-interstate road miles meeting GDOT maintenance standards (90% goal) \nPercentage of state-owned bridges meeting GDOT maintenance standards (85% goal) \nNumber of centerline miles of asphalt and concrete resurfacing completed on state routes annually (based on 1,800 centerline miles) \nConstruction Administration \nPercentage of Right of Way (ROW) authorized on schedule per the approved State Transportation Improvement Plan (STIP) as initially approved \nPercentage of Construction authorized on schedule per the approved STIP as initially approved \nRatio of the Engineer's Estimate (official estimate) to the award amount \n \n74.00% 73.00% 86.00% \n389 \n \n80.00% 73.00% 89.00% \n300 \n \n80.06% 73.40% 88.00% \n941 \n \n73.70% 71.42% 87.00% \n1290 \n \n58.00% 69.00% 96.80% \n \n29.00% 63.00% 102.11% \n \n45.00% 59.00% 100.41% \n \n56.00% 79.00% 106.17% \n \nData Collection, Compliance, and Reporting \nPercentage of miles in the public road system inventoried (includes all roads) \nPercentage of reports filed on time that assist in establishing Georgia's federal funding level (Target: 100%) \nNumber of county maps produced annually (Target: 40) \n \n35.75% 100.00% \n45 \n \n7.92% 100.00% \n13 \n \n26.39% 100.00% \n45 \n \n30.38% 100.00% \n45 \n \nDepartmental Administration \nNumber of internal audit findings \nNumber of state audit findings. Note: Findings are totaled by Calendar Year. The total figure for 2017 is not currently available. Percentage of those DBE applications that actually received certification, as compared to the total number of DBE certifications applied for. \nIntermodal \nPercentage of airports meeting state licensing requirements (Target: 95%) \nPercentage of airports with instrument approaches (Target: 95%) \n \n15 3 \n65.07% \n85.00% 87.00% \n \n62 2 \n70.70% \n82.00% 88.00% \n \n59 10 93.44% \n \n78 3 \n89.00% \n \n88.00% 88.00% \n \n89.00% 89.00% \n \n101 \n \n Program Performance Measures: \nPercentage of airports with runway lengths meeting system plan development goals (Target: 95%) \nNumber of transit contracts provided to sub recipients \n \nFY 2014 Actual \n85.00% \n187 \n \nFY 2015 Actual \n87.00% \n138 \n \nFY 2016 Actual \n87.00% \n134 \n \nFY 2017 Actual \n87.00% \n163 \n \nPercentage of counties covered by transit contracts \n \n77.00% \n \n77.00% \n \n77.00% \n \n79.00% \n \nNumber of days occurring between the receipt of Federal Transit Authority funds \n \n30 \n \n30 \n \n45 \n \n90 \n \nand the execution of Local Transit contracts \n \nNumber of track miles rehabilitated \n \n38 \n \n99 \n \n84 \n \n31 \n \nPercentage of state appropriated funds used to leverage federal matching dollars for airport maintenance and improvement projects \nValue of state funded grant awards for airport maintenance and improvement projects \n \n91.00% \n \n38.00% \n \n29.93% \n \n23.36% \n \n$2,178,795.00 $9,899,954.00 $13,041,000.00 $13,227,839.00 \n \nLocal Maintenance and Improvement Grants \nNumber of projects funded \nPercentage of authorized funds expended \nPercent of available TE funds authorized in the year with a target of 90%. \nNumber of LAP certifications each year \n \n567 98.69% 97.87% \n10 \n \n544 97.60% 62.26% \n36 \n \n563 98.60% 99.89% \n27 \n \n555 98.10% \n100% 16 \n \nLocal Road Assistance Administration \nPercentage of off-system projects in the Statewide Transportation Improvement \nProgram authorized to construction in the year programmed \n \n86.00% \n \n70.18% \n \n86.00% \n \n86.40% \n \nPercentage of local let road and bridge construction projects completed on schedule \n \n75.00% \n \n71.11% \n \n80.77% \n \n80.49% \n \nAmount of funds allocated for the Local Maintenance and Improvement Grants $122,470,000.00 $122,470,000.00 $160,591,530.00 $165,562,234.00 (LMIG) program \n \nPlanning \nNumber of fatalities (per calendar year) (Target: 41 per year reduction) Note: applies to Calendar Year 2016 \nCongestion costs (per auto commuter per calendar year) (Source: 2015 Urban Mobility Report (UMR), CY 2015) \nMetro Atlanta highway evening peak hour speeds (3 p.m. to 7 p.m.) on selected Key Performance Indicator corridors (Target: 40 mph) \nNumber of participants enrolled in Georgia Commute Options (Note: This is reported by Calendar Year. The figure for 2016 is only a partial figure). \nThe number of phases (PE, ROW, CONST) programMed in the STIP/TIP within the Freight Network \nThe number of PE phases programmed in the STIP/TIP within the Freight Network \nThe number of ROW phases programmed in the STIP/TIP within the Freight Network \nThe number of CST phases programmed in the STIP/TIP within the Freight Network \n \n1,188 $1,120.00 \n38 109,975 \n149 92 18 80 \n \n1,170 $1,130.00 \n37 79,992 \n97 40 49 123 \n \n1561 $1,130.00 \n34 66,408 \n212 40 49 \n123 \n \nN/A $1,130.00 \n33 67,109 \n212 40 49 \n123 \n \n102 \n \n Program Performance Measures: Routine Maintenance \nPercentage of interstates meeting maintenance standards (Target: 90%) \nPercentage of state-owned non-interstate roads meeting maintenance standards (Target: 90%) Number of bridge inspections each year \nPercentage of state-owned bridges meeting GDOT maintenance standards (85% goal) Miles of pavement inspected each year \n \nFY 2014 Actual \n74.00% 73.00% \n7,735 86.00% \n17,907 \n \nFY 2015 Actual \n80.00% 73.00% \n8,325 86.00% \n0 \n \nFY 2016 Actual \n80.00% 73.00% \n8,984 89.00% \n17,891 \n \nFY 2017 Actual \n73.70% 71.42% \n8,800 87.00% 17,891 \n \nTraffic Management and Control \nNumber of fatalities (per calendar year) \nNumber of Highway Emergency Response Operator (HERO) motor assists \nAverage Highway Emergency Response Operator (HERO) response time (in minutes) Travel time index-morning commute in general public lanes \nTime travel index-evening commute in general public lanes \nMorning Average Travel Time Index (Managed Lanes) \nEvening Average Travel Time Index (Managed Lanes) \n \n1170 104,323 \n13 1.41 1.43 1.34 1.34 \n \n1432 105,420 \n10 1.38 1.43 1.29 1.42 \n \n1561 102,977 \n11 1.40 1.50 1.04 1.06 \n \nN/A 102,156 \n12 1.37 1.49 1.03 1.04 \n \n103 \n \n Program Performance Measures: \nDepartment of Transportation: Attached Agencies \nPayments to State Road and Tollway Authority \nPercentage of Guaranteed Revenue Bonds, Reimbursement Revenue Bonds, or Grant Anticipation Revenue Bonds payment schedules reviewed prior to the 1st monthly payment (Target: 100%) \nNumber of Guaranteed Revenue Bonds, Reimbursement Revenue Bonds, or Grant Anticipation Revenue Bonds Bond payments made to State Road and Tollway Authority \nPercentage of Guaranteed Revenue Bonds, Reimbursement Revenue Bonds, or Grant Anticipation Revenue Bonds payments made in accordance with the agreed upon payment schedule (Target: 100%) \nPercentage of funds allocated to the Georgia Transportation Infrastructure Bank program for qualified applications of Tier 1 and Tier 2 counties \n \nFY 2014 Actual \n100.00% 2 \n100.00% N/A \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \n100.00% 2 \n100.00% N/A \n \n100.00% 2 \n100.00% 44.00% \n \n100.00% 2 \n100.00% 17.80% \n \n104 \n \n Program Performance Measures: \nDepartment of Veterans Service \nDepartmental Administration \nNumber of payments processed \nPercentage of payments processed electronically \nAverage number of days to process payments \nNumber of audit findings \nAgency turnover rate \n \nFY 2014 Actual \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \n2,200 70% 0 0 10% \n \n1,968 62% 0 0 11% \n \n2,080 68% 0 0 \n15.50% \n \n2,088 67% 0 0 \n15.50% \n \nGeorgia Veterans Memorial Cemetery \nTotal interments at State Veterans Cemeteries \nTotal interments per year \nState maintenance cost per interment \nState cost per interment \nPercentage of graves marked timely (Veterans Affairs standard: 95% in 60 days or less \nGeorgia War Veterans Nursing Homes \nAverage daily census - Augusta \nPercentage of funded beds filled - Augusta \nPercentage of Patients Receiving Aid \u0026 Attendance - Augusta \nCost per veteran patient day - Augusta \nNumber of Deficiencies during state Licensure Inspection - Augusta \nNumber of VA criteria met (out 0f 66) - Augusta \nNumber of patients that rated the home good or excellent on a scale of 1 to 5 Augusta Average daily census - Milledgeville \nPercentage of funded beds filled - Milledgeville \nPercentage of Patients Receiving Aid \u0026 Attendance - Milledgeville \nCost per veteran patient day - Milledgeville \nNumber of Deficiencies during state Licensure Inspection - Milledgeville \n \n2,921 342 \n$2,101.00 $1,459.00 \n90.90% \n \n3,335 414 \n$1,742.00 $1,340.00 \n100.00% \n \n3,545 410 \n$1,759.00 $1,612.00 \n99.50% \n \n4,223 462 \n$2,210.00 $1,431.00 \n94.90% \n \n156 92.00% 14.00% $191.00 \n0 66 \n5 221 97.20% 37.00% $195.00 \n0 \n \n153 82.00% 12.00% $207.00 \n0 66 \n5 243 99.00% 42.00% $206.00 \n0 \n \n159 86.00% 20.00% $205.00 \n0 66 \n5 246 101.00% 33.00% $208.00 \n0 \n \n148 80% 18% $218.11 \n0 66 \n5 251 101.00% 41.20% $213.40 \n0 \n \n105 \n \n Program Performance Measures: \nNumber of VA criteria met (out of 66) - Milledgeville \nNumber of paitents that rated the home good or excellent on a scale of 1 to 5 Milledgeville \nVeterans Benefits \nNumber of veterans in Georgia (per calendar year) \nTotal veterans compensation and pension dollars into Georgia (in millions per calendar year) Veterans compensation and pension dollars per Georgia veteran (per calendar year) Number of schools and training establishments approved through the State Approving Agency Number of veterans per Veterans Field Service Office \nNumber of appeals hearings (per calendar year) \nNumber of Veterans Field Service Offices \n \nFY 2014 Actual \n64 \n4 \n \nFY 2015 Actual \n64 \n4 \n \nFY 2016 Actual \n64 \n4 \n \nFY 2017 Actual \n66 \n4 \n \n774,464 $2,482.00 $3,205.00 \n1,624 14,894 \n2,602 52 \n \n752,822 $3,004.00 $3,991.00 \n1,654 14,762 \n2,716 51 \n \n752,499 $3,112.00 $4,135.00 \n1,679 14,755 \n3,090 51 \n \n752,499 $3,112.00 $4,135.00 \n1,722 14,755 \n3,490 52 \n \n106 \n \n Program Performance Measures: \nState Board of Workers' Compensation \nAdminister the Workers' Compensation Laws \nNumber of mediations held Percentage of Mediations that resulted in Settlement Number of Trial Hearings Percentage of cases disposed of within 60 days of hearing date Percentage o settlements resolved within 10 days of notice Number of Claims Received Number of Appealled Hearings Number of enforcement compliance inspections to Georgia employers Percentage of business investigated who were found in non-compliance Number of investigations of Fraud Number of Fraud Prosecutions \nBoard Administration \nNumber of Payments Processed Number of Audit Findings Employee Turnover Rate Average number of days to make a payment. Percentage of payments made electronically. \n \nFY 2014 Actual \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \n2,755 81% 655 90% \n96.10% 39,428 \n450 4,858 8.50% \n137 38 \n \n2,149 88% 540 97% \n91.55% 38,803 \n358 5,587 8.70% \n161 28 \n \n2,241 87% 502 94% \n87.06% 40,446 \n366 5,082 9.85% \n151 25 \n \n2,311 85% 500 97% \n91.45% 68,820 \n301 3,661 10.96% \n138 21 \n \n1,626 0 \n16% 1.5 \n83% \n \n1,645 0 \n9.67% 2.0 \n86% \n \n1,719 0 \n10.48% 2.0 \n85% \n \n1,677 0 \n10.65% 2.0 \n87% \n \n107 \n \n Program Performance Measures: \nGeorgia General Obligation Debt Sinking Fund \nGO Bonds Issued \nAnnual state funds \nAnnual debt service expenditures (state funds only) \nRatio of annual debt service to prior year's treasury receipts \nPercentage of debt service payments made in a timely manner \nAnnual refunding savings* \nGO Bonds New \nNumber of new bonds \nPrincipal amount of new bonds authorized \n \nFY 2014 Actual \n \nFY 2015 Actual \n \nFY 2016 Actual \n \nFY 2017 Actual \n \n$1,220,378,099 $1,251,069,540 $1,293,777,519 $1,204,689,739 \n \n$1,064,471,923 $1,184,343,339 $1,178,533,968 $1,178,410,258 \n \n6.4% \n \n6.1% \n \n5.8% \n \n5.4% \n \n100% \n \n100% \n \n100% \n \n100% \n \n$58,430,125 \n \n$919,488 \n \n$1,000,392 \n \n$39,023,461 \n \n117 \n \n132 \n \n135 \n \n131 \n \n$850,000,000 $878,100,000 $1,099,260,000 $952,400,000 \n \n108 \n \n "},{"id":"dlg_ggpd_y-ga-bg620-b-ps1-bp47-b2018-belec-p-btext","title":"FY 2018 performance measure report","collection_id":"dlg_ggpd","collection_title":"Georgia Government Publications","dcterms_contributor":["Georgia. Office of Planning and Budget, issuing body."],"dcterms_spatial":["United States, Georgia, 32.75042, -83.50018"],"dcterms_creator":["Georgia. Governor's Office of Planning and Budget"],"dc_date":["2018"],"dcterms_description":["Performance measure report."],"dc_format":["application/pdf"],"dcterms_identifier":null,"dcterms_language":["eng"],"dcterms_publisher":["Atlanta, Ga. : Georgia. Governor's Office of Planning and Budget"],"dc_relation":null,"dc_right":["http://rightsstatements.org/vocab/InC/1.0/"],"dcterms_is_part_of":null,"dcterms_subject":["Government productivity--Georgia--Evaluation--Statistics--Periodicals","State governments--Georgia--Evaluation--Statistics--Periodicals"],"dcterms_title":["FY 2018 performance measure report"],"dcterms_type":["Text"],"dcterms_provenance":["University of Georgia. Map and Government Information Library"],"edm_is_shown_by":["https://dlg.galileo.usg.edu/do:dlg_ggpd_y-ga-bg620-b-ps1-bp47-b2018-belec-p-btext"],"edm_is_shown_at":["https://dlg.galileo.usg.edu/id:dlg_ggpd_y-ga-bg620-b-ps1-bp47-b2018-belec-p-btext"],"dcterms_temporal":null,"dcterms_rights_holder":null,"dcterms_bibliographic_citation":null,"dlg_local_right":null,"dcterms_medium":["state government records","official reports"],"dcterms_extent":null,"dlg_subject_personal":null,"iiif_manifest_url_ss":null,"dcterms_subject_fast":null,"fulltext":"PERFORMANCE MEASURES REPORT Fiscal Year 2018 \nGovernor's Office of Planning and Budget \n \n  Table of Contents \nForward............................................................................................................................................................. i Court of Appeals................................................................................................................................................1 State Accounting Office..................................................................................................................................... 2 Department of Administrative Services.............................................................................................................4 Department of Agriculture................................................................................................................................ 7 Department of Banking and Finance................................................................................................................. 10 Department of Behavioral Health and Developmental Disabilities................................................................... 11 Department of Community Affairs.................................................................................................................... 15 Department of Community Health....................................................................................................................19 Department of Community Supervision............................................................................................................23 Department of Corrections............................................................................................................................... 25 Department of Defense..................................................................................................................................... 28 Department of Driver Services.......................................................................................................................... 29 Bright from the Start: Georgia Department of Early Care and Learning............................................................31 Department of Economic Development............................................................................................................ 33 Department of Education.................................................................................................................................. 35 Employees' Retirement System of Georgia....................................................................................................... 39 Georgia Forestry Commission........................................................................................................................... 41 Office of the Governor...................................................................................................................................... 42 Department of Human Services........................................................................................................................ 45 Commissioner of Insurance............................................................................................................................... 51 Georgia Bureau of Investigation........................................................................................................................ 52 Department of Juvenile Justice......................................................................................................................... 55 Department of Labor......................................................................................................................................... 56 Department of Natural Resources.....................................................................................................................58 State Board of Pardons and Paroles.................................................................................................................. 61 Georgia Public Defender Council....................................................................................................................... 62 Department of Public Health.............................................................................................................................63 Department of Public Safety............................................................................................................................. 68 Public Service Commission................................................................................................................................ 71 Board of Regents............................................................................................................................................... 72 Department of Revenue.................................................................................................................................... 77 Secretary of State.............................................................................................................................................. 80 Georgia Student Finance Commission...............................................................................................................83 Teachers Retirement System............................................................................................................................. 88 Technical College System of Georgia................................................................................................................. 89 Department of Transportation.......................................................................................................................... 91 Department of Veterans Service....................................................................................................................... 95 State Board of Workers' Compensation............................................................................................................ 97 \n \n FY 2018 Performance Measure Report \nThe Office of Planning and Budget publishes performance measures for agencies to accompany the Governor's Budget Report. For the FY 2018 budget cycle, agencies reported actual program performance data for FY 2013 through FY 2016 for workload, efficiency and outcome measures. Measuring performance in these three areas helps state decision makers and agency stakeholders understand how well programs are operating and whether they are achieving their intended outcomes. Measures in this report are organized by both agency and program. \nDuring the 2015 legislative session, House Bill 310 was signed into law creating the Department of Community Supervision (DCS). Measures for this agency have been developed, for which data will be collected and reported in future reports. While DCS has been included in this report to display its new measures, no data is currently available due to the recent creation of the agency. \nThe statistics in this report are included as they were entered by the agency or in consultation with the agency. As such, any questions regarding a specific performance measure should be directed to the respective agency. \ni \n \n Court of Appeals \nCourt of Appeals \nProgram Performance Measures: \nAppellate filings \nRevenue from Appellate Court fees \nAverage caseload per judge for cases filed \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n3,432 \n \n3,146 \n \n3,226 \n \n3,150 \n \n$456,421 \n \n$422,386 \n \n$410,388 \n \n$409,726 \n \n286 \n \n262 \n \n269 \n \n210 \n \n1 \n \n State Accounting Office \nFinancial Systems \nProgram Performance Measures: \nNumber of customers/users supported by Human Capital Management \nNumber of customers supported by Financials \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n86,809 \n \n87,025 \n \n83,149 \n \n82,835 \n \n54,722 \n \n60,494 \n \n63,457 \n \n66,666 \n \nShared Services \nProgram Performance Measures: \nNumber of agencies participating in Concur \nNumber of travel reimbursements processed \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n15 \n \n22 \n \n36 \n \n37 \n \nN/A \n \nN/A \n \n67,275 \n \n108,697 \n \nStatewide Accounting and Reporting \nProgram Performance Measures: \nDays from prior fiscal year end to publish the Comprehensive Annual Financial Report \nDays from prior fiscal year end to publish the Budgetary Compliance Report \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n181 \n \n184 \n \n184 \n \n192 \n \n151 \n \n150 \n \n142 \n \n143 \n \n2 \n \n State Accounting Office: Attached Agencies \n \nGeorgia Government Transparency and Campaign Finance Commission \n \nProgram Performance Measures: \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \nNumber of complaints received \n \n84 \n \n74 \n \n66 \n \n93 \n \nNumber of actions initiated by Commission staff \n \n2 \n \n0 \n \n1 \n \n13 \n \nNumber of cases resolved under 2 years old \n \n26 \n \n0 \n \n36 \n \n49 \n \nNumber of cases resolved older than 2 years \n \n10 \n \n0 \n \n27 \n \n21 \n \nNumber of existing cases on July 1 \n \n65 \n \n149 \n \n223 \n \n208 \n \nGeorgia State Board of Accountancy \nProgram Performance Measures: \nNumber of individual CPA renewals processed \nNumber of CPA firm renewals processed \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n33 \n \n17,842 \n \n434 \n \n19,021 \n \n317 \n \n672 \n \n752 \n \n1,043 \n \n3 \n \n Department of Administrative Services \n \nCertificate of Need Appeal Panel \nProgram Performance Measures: \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \nNumber of Certificate of Need appeals filed \n \n12 \n \n11 \n \n7 \n \n7 \n \nNumber of Certificate of Need hearings held \n \n2 \n \n5 \n \n5 \n \n5 \n \nFleet Management \nProgram Performance Measures: \nNumber of active vehicles in the State's fleet (excluding Community Service Boards) \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n19,584 \n \n18,606 \n \n17,825 \n \n17,711 \n \nProportion of active state vehicles enrolled in the motor vehicle maintenance program \n \n41.20% \n \n54.10% \n \n58.01% \n \n76.60% \n \nHuman Resources Administration \nProgram Performance Measures: \nNumber of active, benefit-eligible, executive branch state employees in the Enterprise Resource Planning system \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n68,696 \n \n67,993 \n \n60,520 \n \n59,494 \n \nProportion of eligible state employees enrolled in an employeepaid Flexible Benefit offering \n \n90.40% \n \n91.50% \n \n90.90% \n \n87.50% \n \nProportion of positive evaluations for customer service on Flexible Benefit offerings \n \n91.00% \n \n91.00% \n \n93.00% \n \n86.86% \n \nRisk Management \nProgram Performance Measures: \nRatio of Risk Trust Fund revenues to expenses \nAmount of cost avoidance from the settlement of Workers' Compensation claims \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n95.60% \n \n103.50% \n \n107.00% \n \n109.20% \n \n$21,900,000 \n \n$7,800,000 \n \n$10,768,500 \n \n$25,500,000 \n \n4 \n \n Department of Administrative Services \n \nState Purchasing \nProgram Performance Measures: \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \nAmount of state entity spend through the Purchasing Card program \n \n$197,404,235 $184,131,136 $184,909,582 $186,264,250 \n \nProportion of state entity Chief Procurement Officers that are certified purchasers \nEstimated amount of cost savings/avoidance from recently completed new or renewal Statewide Contracts \n \n69.14% \n \n63.98% \n \n76.25% \n \n82.90% \n \n$16,685,152 \n \n$10,263,808 \n \n$6,134,077 \n \n$7,987,365 \n \nSurplus Property \nProgram Performance Measures: \nAmount of sales in the State Surplus Property program \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n$7,176,431 \n \n$5,439,051 \n \n$5,626,417 \n \n$5,049,812 \n \nProportion of State Surplus Property transactions that are redistributed \nAmount of funds returned to state entities from sales in the State Surplus Property program \n \n9.30% \n \n8.40% \n \n6.00% \n \n6.90% \n \n$5,549,305 \n \n$4,191,747 \n \n$3,851,445 \n \n$3,330,221 \n \n5 \n \n Department of Administrative Services: Attached Agencies \n \nOffice of State Administrative Hearings \nProgram Performance Measures: \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \nNumber of cases filed \n \n45,911 \n \n59,712 \n \n61,684 \n \n50,363 \n \nNumber of cases per judge \n \n3,782 \n \n3,980 \n \n5,428 \n \n4,379 \n \nAverage cost per case \n \n$85 \n \n$78 \n \n$74 \n \n$111 \n \nOffice of the State Treasurer \nProgram Performance Measures: \nNumber of transactions in the statewide merchant card contract \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n5,256,926 \n \n6,377,373 \n \n6,699,109 \n \n8,357,718 \n \nAmount by which the return on the state general obligation bond portfolio exceeds the return on Georgia Fund 1 in basis points \n \n0.34 \n \n0.19 \n \n0.31 \n \n0.27 \n \n6 \n \n Department of Agriculture \nConsumer Protection \nProgram Performance Measures: \nNumber of establishments inspected \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n74,325 \n \n150,943 \n \n172,280 \n \n179,420 \n \nPercentage of establishments out of compliance warranting followup inspection \nPercentage of non-compliant establishments found to be compliant at follow-up inspection \nPercentage of inspections completed \n \n11.90% 92.00% 99.00% \n \n3.40% 84.56% 95.00% \n \n5.64% 96.82% 94.13% \n \n8.40% 95.08% 96.77% \n \nPercentage of companion animal establishments inspected for regulatory compliance \n \n100.00% \n \n77.00% \n \n65.00% \n \n98.00% \n \nDepartmental Administration \nProgram Performance Measures: \nNumber of licenses issued \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n80,529 \n \n71,012 \n \n84,183 \n \n81,945 \n \nMarketing and Promotion \nProgram Performance Measures: \nNumber of Georgia Grown participants \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n232 \n \n396 \n \n650 \n \n942 \n \nPercentage of total Farmers Market space leased to vendors \n \n97.00% \n \n92.00% \n \n92.00% \n \n100.00% \n \nNumber of farmers, retailers, and wholesalers utilizing the Atlanta Farmers Market \n \nN/A \n \n28,283 \n \n35,329 \n \n36,565 \n \n7 \n \n Department of Agriculture \nPoultry Veterinary Diagnostic Labs \nProgram Performance Measures: \nNumber of avian influenza tests provided to poultry growers and hobbyists \nNumber of samples submitted to the poultry lab network for diagnostic testing \nNumber of tests performed \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n298,917 \n \n320,963 \n \n346,645 \n \n343,164 \n \n59,128 \n \n57,825 \n \n58,951 \n \n59,482 \n \n1,270,104 \n \n1,245,849 \n \n1,338,483 \n \n1,336,321 \n \n8 \n \n Department of Agriculture: Attached Agencies \n \nPayments to Georgia Agricultural Exposition Authority \n \nProgram Performance Measures: \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \nNumber of visitors to the National Fair \n \n445,395 \n \n449,885 \n \n456,023 \n \n501,628 \n \nPercentage of total expenditures funded through self-generated funds \nGross fair revenues \n \n86.30% \n \n89.50% \n \n89.90% \n \n90.80% \n \n$4,671,749 \n \n$5,292,790 \n \n$5,732,972 \n \n$6,459,788 \n \nState Soil and Water Conservation Commission \n \nProgram Performance Measures: \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \nNumber of agricultural water meters installed \n \n73 \n \n73 \n \n32 \n \n67 \n \nAverage maintenance/repair cost per agricultural water meter \n \n$374.20 \n \n$216.58 \n \n$133.44 \n \n$174.27 \n \nNumber of citizens educated through district sponsored events \n \n190,510 \n \n220,538 \n \n384,247 \n \n230,580 \n \nNumber of Georgia Soil and Water Conservation Commission/United States Department of Agriculture watershed dams maintained \nNumber of Georgia Soil and Water Conservation Commission/United States Department of Agriculture watershed dams rehabilitated to meet safe dam criteria and to provide continued flood control \n \n118 \n \n124 \n \n125 \n \n125 \n \n15 \n \n15 \n \n17 \n \n18 \n \n9 \n \n Department of Banking and Finance \nDepartmental Administration \nProgram Performance Measures: \nAgency turnover rate \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n17.00% \n \n20.00% \n \n19.00% \n \n14.00% \n \nFinancial Institution Supervision \nProgram Performance Measures: \nAverage examination turnaround time for bank and credit union examinations (in calendar days) \nAverage report turnaround time for bank and credit union examinations (in calendar days) \nNumber of examinations conducted of state-chartered banks and credit unions \nPercentage of problem banks that showed improvement at their next examination \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n72 \n \n72 \n \n72 \n \n66 \n \n52 \n \n54 \n \n55 \n \n38 \n \n183 \n \n184 \n \n149 \n \n121 \n \n18.00% \n \n38.00% \n \n24.00% \n \n41.00% \n \nNon-Depository Financial Institution Supervision \n \nProgram Performance Measures: \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \nNumber of approved licensees \n \n9,322 \n \n10,388 \n \n11,662 \n \n13,543 \n \nNumber of new applications \n \n3,995 \n \n4,731 \n \n4,334 \n \n5,528 \n \nNumber of exams completed \n \n217 \n \n149 \n \n134 \n \n132 \n \n10 \n \n Department of Behavioral Health and Developmental Disabilities \n \nAdult Addictive Diseases Services \nProgram Performance Measures: \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \nNumber of clients served in community-based detoxification and crisis services \n \n7,704 \n \n7,719 \n \n8,460 \n \n7,374 \n \nNumber of clients served in community-based treatment and recovery services \n \n32,036 \n \n25,797 \n \n30,887 \n \n37,897 \n \nPercentage of clients discharged from crisis or detoxification programs who receive follow-up behavioral health services within 14 days \n \n34.00% \n \n35.00% \n \n33.00% \n \n33.00% \n \nAdult Developmental Disabilities Services \nProgram Performance Measures: \nPersons served in community-based adult developmental disabilities services \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n15,734 \n \n14,183 \n \n15,668 \n \n18,147 \n \nNumber of Georgia consumers on waiting list for waivers as of June 30 \n \n6,773 \n \n7,341 \n \n8,070 \n \n8,574 \n \nAdult Forensic Services \nProgram Performance Measures: \nNumber of adult pretrial evaluations completed for superior or state courts \nNumber of outpatient evaluations completed \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n2,143 \n \n1,991 \n \n2,307 \n \n2,253 \n \n2,028 \n \n1,886 \n \n2,233 \n \n2,181 \n \n11 \n \n Department of Behavioral Health and Developmental Disabilities \n \nAdult Mental Health Services \nProgram Performance Measures: \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \nNumber of adult mental health consumers served in state facilities \n \n5,143 \n \n3,390 \n \n2,164 \n \n2,576 \n \nNumber of adult mental health consumers served in community \n \n106,180 \n \n118,327 \n \n119,433 \n \n122,222 \n \nPercentage of homeless individuals in adult community mental health services who obtain stable housing while enrolled in services \nPercentage of people enrolled in supportive employment who are competitively employed \nPercentage of Assertive Community Treatment (ACT) clients admitted to psychiatric hospitals \n \n33.00% 17.00% \n7.80% \n \n30.00% 44.00% \n9.90% \n \n39.21% 24.00% 12.10% \n \n34.00% 27.00% 11.00% \n \nChild and Adolescent Developmental Disabilities \n \nProgram Performance Measures: \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \nPersons served in community-based child and adolescent developmental disabilities programs \n \n4,238 \n \n2,762 \n \n4,100 \n \n3,218 \n \nChild and Adolescent Forensic Services \nProgram Performance Measures: \nNumber of evaluations completed on juveniles in juvenile or superior court \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n1,225 \n \n1,178 \n \n1,254 \n \n1,306 \n \nPercentage of juvenile court evaluations completed within 30 days of receipt of the court order \n \n34.00% \n \n43.00% \n \n41.00% \n \n33.00% \n \n12 \n \n Department of Behavioral Health and Developmental Disabilities \n \nChild and Adolescent Mental Health Services \n \nProgram Performance Measures: \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \nNumber of youth served by Psychiatric Residential Treatment Facility (PRTF) providers \n \n518 \n \n484 \n \n184 \n \n258 \n \nNumber of Mental Health Clubhouse Recovery Support Service members \n \n598 \n \n663 \n \n598 \n \n1,047 \n \nNumber of youth served in community-based services \n \n25,356 \n \n29,382 \n \n25,356 \n \n17,129 \n \nNumber of clients served in crisis service activity \n \n1,636 \n \n1,783 \n \n1,473 \n \n1,508 \n \nSubstance Abuse Prevention \nProgram Performance Measures: \nNumber of persons served in community-based prevention programs \nPercentage of people served by evidence-based programs \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n575,000 \n \n580,000 \n \n658,849 \n \n699,393 \n \n10.00% \n \n10.00% \n \n10.00% \n \n100.00% \n \nPercentage of adults 18-24 who report binge drinking in the past month \n \n18.70% \n \n18.00% \n \n18.00% \n \nN/A \n \n13 \n \n Behavioral Health and Developmental Disabilities: Attached Agencies \n \nGeorgia Council on Developmental Disabilities \n \nProgram Performance Measures: \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \nAnnual student enrollment in Inclusive Post-Secondary Education \n \n19 \n \n23 \n \n25 \n \n67 \n \nSexual Offender Review Board \nProgram Performance Measures: \nNumber of cases completed by each evaluator each month \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n26.7 \n \n34.0 \n \n28.0 \n \n38.0 \n \nNumber of sexual offender cases leveled/completed \n \n964 \n \n1,287 \n \n1,012 \n \n1,368 \n \nAverage amount of time it takes to complete each case (in hours) \n \n3.2 \n \n3.0 \n \n3.5 \n \n3.5 \n \n14 \n \n Department of Community Affairs \nBuilding Construction \nProgram Performance Measures: \nNumber of building code clarifications/technical assistance provided to public and private sector customers per consultant \nNumber of building insignias issued \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n810 \n \n948 \n \n1,080 \n \n1,134 \n \n3,123 \n \n3,638 \n \n3,541 \n \n3,380 \n \nNumber of State Minimum Standard Codes reviewed, amended, and adopted by the State \n \n7 \n \n8 \n \n9 \n \n6 \n \nCoordinated Planning \nProgram Performance Measures: \nPercentage of local comprehensive plans and similar reviews completed within designated 30-day timeframe \nNumber of plans reviewed \nAverage number of days to review local comprehensive plans \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n97.00% \n \n87.80% \n \n89.50% \n \n95.60% \n \n237 \n \n237 \n \n164 \n \n181 \n \n16.0 \n \n19.9 \n \n17.7 \n \n21.8 \n \nDepartmental Administration \nProgram Performance Measures: \nEmployee turnover rate \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \nN/A \n \n6.75% \n \n12.86% \n \n16.32% \n \nTotal value of grants processed \n \n$267,849,979 $222,428,861 $219,692,554 $236,717,795 \n \nPercentage of IT service requests closed on time (2 business days or less) \n \n98.00% \n \n96.00% \n \n98.00% \n \n95.00% \n \nFederal Community and Economic Development Programs \n \nProgram Performance Measures: \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \nAmount of private investment leveraged for Appalachian Regional Commission economic development projects \n \n$72,555,000 $321,143,057 $223,800,000 $132,318,177 \n \nNumber of persons who benefit from local government community development activities financed through the state Community Development Block Grant program \n \n31,039 \n \n41,993 \n \n30,435 \n \n63,780 \n \n15 \n \n Department of Community Affairs \nHomeownership Programs \nProgram Performance Measures: \nNumber of Georgia Dream First Mortgage loans purchased \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n1,321 \n \n1,344 \n \n1,096 \n \n1,091 \n \nNumber of people who receive pre-purchase, post purchase, or foreclosure prevention counseling \nGeorgia Dream foreclosure rates compared to the state's foreclosure rate as measured by the Mortgage Bankers Association of America \n \n6,824 2.14% \n \n7,309 1.38% \n \n8,474 1.30% \n \n9,481 0.91% \n \nRegional Services \nProgram Performance Measures: \nInformation distribution/gathering activities for Georgia Housing Search, Project Homeless Count and other programs \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n120 \n \n144 \n \n144 \n \n1,886 \n \nRental Housing Programs \nProgram Performance Measures: \nNumber of Georgia residents served \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n4,896 \n \n10,898 \n \n7,699 \n \n11,076 \n \nNumber of jobs created (based on National Homebuilders model of 1.5 jobs per unit) \nNumber of housing choice vouchers under contract \n \n3,060 14,834 \n \n5,540 14,644 \n \n3,914 15,043 \n \n5,630 15,943 \n \nResearch and Surveys \nProgram Performance Measures: \nPercentage of all cities and counties meeting all state reporting requirements \nNumber of local governments and authorities to whom technical accounting/financial technical assistance is made available by phone, email, and onsite \nNumber of city and county Report of Local Government Finances reports and Government Management Indicators surveys processed within 10 business days \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n80.00% \n \n89.00% \n \n89.00% \n \n89.00% \n \n506 \n \n590 \n \n685 \n \n791 \n \n824 \n \n1,065 \n \n1,387 \n \n1,534 \n \n16 \n \n Department of Community Affairs \nSpecial Housing Initiatives \nProgram Performance Measures: \nNumber of individuals served by the state's homeless and special needs housing programs \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n35,466 \n \n26,670 \n \n26,722 \n \n20,678 \n \nState Community Development Programs \nProgram Performance Measures: \nNet new jobs created in Georgia Main Street/Better Hometown cities \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n2,553 \n \n3,583 \n \n2,948 \n \n3,652 \n \nState Economic Development Programs \nProgram Performance Measures: \nNumber of jobs created or retained \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n11,009 \n \n8,118 \n \n13,415 \n \n11,759 \n \nTotal value of grants and loans awarded \n \n$18,646,752 \n \n$19,702,225 \n \n$80,979,593 \n \n$43,551,798 \n \nDollar amount of private investment leverage per grant/loan dollar \n \n$78.00 \n \n$16.00 \n \n$18.00 \n \n$42.00 \n \n17 \n \n Department of Community Affairs: Attached Agencies \n \nPayments to Georgia Environmental Finance Authority \n \nProgram Performance Measures: \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \nNumber of loans executed \n \n65 \n \n62 \n \n71 \n \n64 \n \nValue of loans executed (in millions) \n \n$189.36 \n \n$223.00 \n \n$194.00 \n \n$225.00 \n \nCommunity debt service savings realized by utilizing Georgia Environmental Finance Authority's loan program \n \n$52,281,831 \n \n$71,431,445 \n \n$36,055,164 \n \n$58,765,223 \n \nPayments to Georgia Regional Transportation Authority \n \nProgram Performance Measures: \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \nNumber of Xpress riders \n \n2,259,730 \n \n2,142,412 \n \n2,076,737 \n \n1,948,529 \n \nTotal Xpress passenger fare revenue recovery \n \n33.50% \n \n29.20% \n \n26.10% \n \n22.70% \n \nNumber of passenger miles traveled on Georgia Regional Transportation Authority Xpress buses \nNumber of vanpool riders \n \n55,724,941 \n \n52,832,000 \n \n51,200,000 \n \n48,051,000 \n \n558,309 \n \n466,937 \n \n414,845 \n \n384,395 \n \nPayments to OneGeorgia Authority \nProgram Performance Measures: \nNumber of jobs created or retained \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n1,985 \n \n2,179 \n \n1,557 \n \n3,307 \n \nTotal value of grants and loans awarded \n \n$23,737,150 \n \n$13,076,330 \n \n$3,734,000 \n \n$5,736,685 \n \nDollar amount of private investment leverage per grant/loan dollar \n \n$27.00 \n \n$19.00 \n \n$42.00 \n \n$61.00 \n \n18 \n \n Department of Community Health \nHealth Care Access and Improvement \nProgram Performance Measures: \nNumber of Georgians served by Department of Community Health's safety net programs and grants \nNumber of health care providers who have attested to adopting, implementing, or upgrading certified Electronic Health Record technology in Georgia \nHealthcare Facility Regulation \nProgram Performance Measures: \nPercentage of applicable health care facility inspection results posted to the website within 30 days of inspection exit \nNumber of licenses issued \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n37,683 \n \n46,694 \n \n55,082 \n \n131,163 \n \n3,023 \n \n3,056 \n \n3,575 \n \n3,975 \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n98.00% \n \n95.00% \n \n89.00% \n \n85.00% \n \n686 \n \n763 \n \n667 \n \n732 \n \nNumber of annual inspections, excluding complaint inspections \n \n2,444 \n \n3,070 \n \n3,439 \n \n3,103 \n \nNumber of complaints reported \n \n10,754 \n \n10,567 \n \n11,325 \n \n11,068 \n \nNumber of complaints that resulted in a site visit \n \n2,459 \n \n2,871 \n \n2,370 \n \n3,394 \n \nNumber of Certificate of Need applications processed \n \n79 \n \n63 \n \n52 \n \n78 \n \nIndigent Care Trust Fund \nProgram Performance Measures: \nPercentage of Georgia hospitals achieving \"deemed\" status for Disproportionate Share Hospital (DSH) payments \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n26.00% \n \n23.00% \n \n23.00% \n \n21.00% \n \nPercentage of uncompensated care reimbursed through DSH payments \n \n22.00% \n \n21.00% \n \n19.00% \n \n19.00% \n \nPercentage of uncompensated care delivered by deemed hospitals \n \n34.00% \n \n36.00% \n \n36.00% \n \n34.00% \n \n19 \n \n Department of Community Health \nMedicaid: Aged, Blind and Disabled \nProgram Performance Measures: \nNumber of Aged, Blind and Disabled enrollees \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n463,566 \n \n472,444 \n \n483,916 \n \n493,363 \n \nCost per member per month for Aged, Blind, and Disabled enrollees \n \n$886.20 \n \n$832.15 \n \n$843.79 \n \n$858.07 \n \nPercentage of Long Term Care expenditures for Home and Community Based Waiver Services versus institutional expenditures \n \n46.81% \n \n50.86% \n \n47.34% \n \n48.50% \n \nMedicaid: Low-Income Medicaid \nProgram Performance Measures: \nNumber of low-income Medicaid enrollees \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n1,117,595 \n \n1,149,890 \n \n1,315,355 \n \n1,364,076 \n \nCost per member per month for low-income Medicaid enrollees \n \n$249.35 \n \n$264.29 \n \n$252.80 \n \n$252.54 \n \nPeachCare \nProgram Performance Measures: \nPercentage of members in Georgia Families 12 months to 19 years who had a visit with a primary care physician (Medicaid and PeachCare) \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n87.20% \n \n87.41% \n \n86.85% \n \nN/A \n \nState Health Benefit Plan \nProgram Performance Measures: \nAverage expense per member per month \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n$370.45 \n \n$371.19 \n \n$365.07 \n \n$385.18 \n \nNumber of active subscribers supporting each retiree subscriber (active to retiree ratio) \nPercentage of SHBP members accessing any preventive care services \n \n2.2 40.21% \n \n2.0 36.32% \n \n2.0 31.07% \n \n2.0 48.40% \n \n20 \n \n Department of Community Health: Attached Agencies \n \nGeorgia Board for Physician Workforce: Mercer School of Medicine Grant \n \nProgram Performance Measures: \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \nPercentage of graduates entering core specialties (primary care, family medicine, internal medicine, pediatrics, Ob/Gyn, or general surgery) \n \n66.00% \n \n61.30% \n \n66.66% \n \n66.00% \n \nNumber of medical students enrolled at Mercer University School of Medicine \n \n400 \n \n420 \n \n416 \n \n432 \n \nGeorgia Board for Physician Workforce: Morehouse School of Medicine Grant \n \nProgram Performance Measures: \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \nPercentage of graduates entering core specialties (primary care, family medicine, internal medicine, pediatrics, Ob/Gyn, or general surgery) \n \n69.00% \n \n65.80% \n \n75.00% \n \n70.90% \n \nNumber of medical students enrolled at Morehouse School of Medicine \n \n236 \n \n249 \n \n274 \n \n294 \n \nGeorgia Board for Physician Workforce: Physicians for Rural Areas \n \nProgram Performance Measures: \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \nNumber of physicians receiving loan repayment \n \n17 \n \n18 \n \n24 \n \n32 \n \nNumber of students receiving scholarships \n \n25 \n \n25 \n \n17 \n \n10 \n \nPercentage of qualified applicants receiving loan repayment award \n \n61.00% \n \n50.00% \n \n86.00% \n \n100.00% \n \nPercentage of loan repayment recipients still practicing in rural Georgia \n \nN/A \n \n62.00% \n \n60.10% \n \n66.70% \n \n21 \n \n Department of Community Health: Attached Agencies \n \nGeorgia Board for Physician Workforce: Undergraduate Medical Education \n \nProgram Performance Measures: \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \nNumber of Georgia residents enrolled in Mercer Medical School \n \n400 \n \n420 \n \n416 \n \n432 \n \nNumber of Georgia residents enrolled in Morehouse School of Medicine \nPercentage of Emory Medical School UME graduates entering residency in Georgia \nPercentage of Mercer Medical School UME graduates entering residency in Georgia \nPercentage of Morehouse School of Medicine UME graduates entering residency in Georgia \n \n126 31.70% 16.90% 19.20% \n \n138 27.20% 32.90% 18.00% \n \n199 17.50% 30.70% 25.00% \n \n84 23.00% 28.00% 13.00% \n \nGeorgia Composite Medical Board \nProgram Performance Measures: \nNumber of initial licensure applications processed \nNumber of licensure applications renewals processed \nPercentage of licenses issued or denied within 90 days of application \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n3,531 \n \n4,481 \n \n4,652 \n \n4,236 \n \n21,534 \n \n21,369 \n \n23,078 \n \n23,950 \n \n77.60% \n \n75.50% \n \n81.33% \n \n79.00% \n \n22 \n \n Department of Community Supervision \n \nField Services \nProgram Performance Measures: \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \nNumber of offenders under active supervision (cumulative) \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nPercentage of participants that complete Day Reporting Centers and Day Reporting Centers Lite programming \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \n23 \n \n Department of Community Supervision: Attached Agencies \n \nGeorgia Commission on Family Violence \nProgram Performance Measures: \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \nNumber of Family Violence Intervention Programs certified in Georgia \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nPercentage of on-site visits of Family Violence Intervention Programs \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nGovernor's Office of Transition, Support, and Reentry \n \nProgram Performance Measures: \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \nNumber of re-entry contacts made with community resources \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \n24 \n \n Department of Corrections \nCounty Jail Subsidy \nProgram Performance Measures: \nAverage number of days in county jail attributed to lack of state prison bed space \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n16 \n \n5 \n \n6 \n \n8 \n \nNumber of incomplete sentencing packets returned to counties for completion \n \n3,404 \n \n4,398 \n \n3,752 \n \n3,249 \n \nNumber of prisoner sentencing packets processed \n \n31,948 \n \n27,202 \n \n27,441 \n \n29,182 \n \nAverage Physical Prison Bed Occupancy Rate \n \n91.03% \n \n89.77% \n \n89.46% \n \n92.14% \n \nAverage number of inmates in county jails pre-adjudication \n \n22,999 \n \n23,749 \n \n23,056 \n \n23,692 \n \nDetention Centers \nProgram Performance Measures: \nThree-year felony reconviction rate \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n26.80% \n \n25.30% \n \n24.60% \n \n27.10% \n \nNumber of GED diplomas received while in a detention center \n \n143 \n \n95 \n \n23 \n \n63 \n \nTotal number of individual detainees sent to a Detention Center \n \n6,659 \n \n6,972 \n \n7,189 \n \n6,724 \n \nAverage length of stay at a Detention Center in days \n \n107 \n \n91 \n \n89 \n \n84 \n \nFood and Farm Operations \nProgram Performance Measures: \nCost per day per offender (food only) \nPercentage of annual food requirement produced through farm \nSavings across state agencies from commodities produced vs. purchased \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n$1.57 \n \n$1.57 \n \n$1.55 \n \n$1.49 \n \n41.00% \n \n41.00% \n \n41.00% \n \n42.20% \n \n$6,797,359 \n \n$6,658,494 \n \n$6,817,583 \n \n$6,786,838 \n \n25 \n \n Department of Corrections \nHealth \nProgram Performance Measures: \nTotal daily health cost per inmate, including physical health, mental health, dental care \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n$9.44 \n \n$9.95 \n \n$10.31 \n \n$10.28 \n \nNumber of telemedicine treatment/consultation hours \n \n302 \n \n466 \n \n246 \n \n263 \n \nOffender Management \nProgram Performance Measures: \nNumber of admissions \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n19,854 \n \n18,805 \n \n18,245 \n \n18,391 \n \nNumber of releases \n \n21,309 \n \n20,630 \n \n17,816 \n \n18,131 \n \nAverage number of days to process inmates into GDC custody from \n \n16 \n \n5 \n \n6 \n \n8 \n \ncounty jails \n \nPrivate Prisons \nProgram Performance Measures: \nThree-year felony reconviction rate \nNumber of GED diplomas received in private prisons \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n29.90% \n \n29.20% \n \n31.40% \n \n30.10% \n \n200 \n \n234 \n \n219 \n \n240 \n \nState Prisons \nProgram Performance Measures: \nThree-year felony reconviction rate \nNumber of GED diplomas received \nNumber of inmates earning vocational training certificates \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n27.70% \n \n26.80% \n \n27.60% \n \n26.40% \n \n749 \n \n605 \n \n236 \n \n764 \n \n3,088 \n \n3,663 \n \n2,260 \n \n3,196 \n \n26 \n \n Department of Corrections \nTransition Centers \nProgram Performance Measures: \nThree-year felony reconviction rate \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n18.20% \n \n18.70% \n \n19.10% \n \n21.10% \n \n27 \n \n Department of Defense \nDepartmental Administration \nProgram Performance Measures: \nPercentage of payments made electronically \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n58.00% \n \n63.00% \n \n68.00% \n \n69.00% \n \nMilitary Readiness \nProgram Performance Measures: \nPercentage of successful responses within 24 hours to an \"Alert Notice\" by the Georgia Emergency Management Agency and the Army/Air National Guard Command Post \nAverage number of guardsmen trained per facility \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n100.00% \n \n100.00% \n \n100.00% \n \n100.00% \n \n220 \n \n227 \n \n229 \n \n184 \n \nNumber of deployment eligible guardsmen \n \n10,156 \n \n10,824 \n \n10,950 \n \n13,686 \n \nFederal dollars received per state dollar invested \n \n$14.00 \n \n$8.30 \n \n$9.00 \n \n$5.71 \n \nYouth Educational Services \nProgram Performance Measures: \nNumber of at-risk youth graduating from the Youth Challenge Academy \nAverage state cost per cadet \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n850 \n \n767 \n \n771 \n \n797 \n \n$3,794 \n \n$5,070 \n \n$3,799 \n \n$3,794 \n \nPercentage of Youth Challenge Academy graduates that earn their General Education Diploma \nPercentage of graduates that meet Department of Defense standard for success 6 months after graduation \nPercentage of graduates who could not be contacted at 6 months after graduation \n \n82.00% 90.00% 10.00% \n \n58.00% 88.00% 15.00% \n \n39.00% 88.00% \n9.00% \n \n41.00% 84.00% 10.00% \n \n28 \n \n Department of Driver Services \nCustomer Service Support \nProgram Performance Measures: \nPercentage of super speeder citations paid \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n76.80% \n \n74.80% \n \n80.00% \n \n76.30% \n \nLicense Issuance \nProgram Performance Measures: \nNumber of Customer Service Center customers served \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n3,672,617 \n \n3,767,769 \n \n3,413,503 \n \n4,261,284 \n \nPercentage of Customer Service Center customers served within 30 minutes or less (Target: 95%) \nNumber of License, Commercial Driver's License, Motor Cycle License or Identification Card renewals requested \nNumber of students enrolled in motorcycle safety program classes \n \n62.00% 1,247,815 \n6,890 \n \n62.30% 1,176,662 \n7,677 \n \n94.40% 770,293 \n6,551 \n \n93.60% 1,418,612 \n5,974 \n \nNumber of customer calls to the Contact Center \n \n1,514,010 \n \n1,237,830 \n \n1,831,329 \n \n1,583,348 \n \nPercentage of customer calls to the Contact Center answered within 3 minutes or less (Target: 85%) \nNumber of citations processed by Records Management \n \n48.00% 250,800 \n \n32.40% 246,203 \n \n71.66% 217,448 \n \n51.35% 245,142 \n \nPercentage of citations processed by Records Management within 10 days \nPercentage of fraud investigations completed within 60 days (Target: 70%) \n \n99.90% 51.00% \n \n97.97% 50.00% \n \n95.00% 55.00% \n \n90.00% 54.74% \n \n29 \n \n Department of Driver Services \nRegulatory Compliance \nProgram Performance Measures: \nTotal number of driver safety programs regulated, e.g. driver training, DUI schools \nPercentage of regulated programs in compliance \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n845 \n \n815 \n \n849 \n \n876 \n \n83.00% \n \n83.30% \n \n85.76% \n \n85.10% \n \nAverage number of days for regulated programs that are noncompliant to become compliant \nNumber of students enrolled in Online Alcohol and Drug Awareness Programs (EADAP) \n \n9.5 10,764 \n \n9.1 11,805 \n \n11.5 13,560 \n \n11.5 15,107 \n \n30 \n \n Bright from the Start: Georgia Department of Early Care and Learning \n \nChild Care Services \nProgram Performance Measures: \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \nPercentage of licensed child care learning centers, group day care homes, and family day care homes that are compliant with licensing rules \n \n88.00% \n \n89.00% \n \n94.00% \n \n92.00% \n \nNumber of licensing, monitoring, technical assistance, and complaint investigation visits to child care learning centers, group day care homes, and family day care homes in order to increase compliance and raise quality \n \n11,800 \n \n12,857 \n \n14,319 \n \n14,432 \n \nPercentage of weekly Child Care Subsidy Payments processed electronically \n \n96.00% \n \n99.00% \n \n100.00% \n \n100.00% \n \nNutrition \nProgram Performance Measures: \nNumber of feeding sites for both the Child and Adult Care Food Program and Summer Food Service Program \nNumber of meals served by providers in the Child and Adult Care Food Program and the Summer Food Service Program \nPercentage of accurately submitted monthly claims reimbursed within 10 days of receipt \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n6,036 \n \n5,873 \n \n5,174 \n \n7,277 \n \n80,987,968 \n \n83,560,750 \n \n85,390,754 \n \n86,175,410 \n \n98.00% \n \n99.00% \n \n98.40% \n \n99.00% \n \nPre-Kindergarten Program \nProgram Performance Measures: \nGeorgia Pre-Kindergarten program enrollment \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n81,683 \n \n81,453 \n \n80,430 \n \n80,825 \n \nNumber of children on Pre-Kindergarten waiting list \n \n6,883 \n \n6,076 \n \n4,468 \n \n4,663 \n \nPercentage of children rated as \"in process\" or \"proficient\" on at least 80% of the WSS Language and Literacy Indicators \nPercentage of children rated as \"in process\" or \"proficient\" on at least 80% of the WSS Mathematics indicators \n \n93.00% 94.00% \n \n95.00% 92.00% \n \n95.40% 93.30% \n \n96.00% 94.10% \n \n31 \n \n Bright from the Start: Georgia Department of Early Care and Learning \n \nQuality Initiatives \nProgram Performance Measures: \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \nNumber of compliant licensed early care and education programs that participate in the Quality Rating and Improvement System \n \n1,111 \n \n1,295 \n \n2,344 \n \n2,438 \n \nPercentage of INCENTIVES Program participants who increased their education level from the initial credential/degree earned \n \n10.70% \n \n9.60% \n \n16.44% \n \n10.60% \n \nNumber of children served in the Rising Pre-Kindergarten and Rising Kindergarten Summer Transition Programs \n \n2,060 \n \n1,169 \n \n1,583 \n \n2,636 \n \n32 \n \n Department of Economic Development \n \nDepartmental Administration \nProgram Performance Measures: \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \nAgency turnover rate \n \n18.00% \n \n14.00% \n \n10.60% \n \n13.00% \n \nFilm, Video, and Music \nProgram Performance Measures: \nAmount of new direct capital investment into the state (in millions) \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n$934 \n \n$1,400 \n \n$1,700 \n \n$2,000 \n \nNumber of new projects initiated \n \n142 \n \n158 \n \n248 \n \n245 \n \nNumber of work days created by film and television production for Georgians \nValue of tax credits certified by the Georgia Department of Economic Development \n \n555,243 \n \n1,077,718 \n \n1,188,371 \n \n1,202,256 \n \n$274,800,000 $358,980,880 $504,402,595 $606,026,394 \n \nGeorgia Council for the Arts \nProgram Performance Measures: \nNumber of Georgia Council for the Arts grant awards \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n122 \n \n85 \n \n80 \n \n90 \n \nGlobal Commerce \nProgram Performance Measures: \nAmount of new direct capital investment into the state (in millions) \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n$5,850 \n \n$4,924 \n \n$4,080 \n \n$4,170 \n \nNumber of brokered international transactions \n \n413 \n \n373 \n \n388 \n \n389 \n \nNumber of companies assisted \n \n1,047 \n \n873 \n \n724 \n \n671 \n \nNumber of business requests for information or assistance \n \n967 \n \n1,188 \n \n983 \n \n707 \n \n33 \n \n Department of Economic Development \n \nInnovation and Technology \nProgram Performance Measures: \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \nAmount of new direct capital investment into the state (in millions) \n \n$225 \n \n$135 \n \n$677 \n \n$197 \n \nNumber of new projects initiated \n \n30 \n \n35 \n \n64 \n \n94 \n \nTourism \nProgram Performance Measures: \nNumber of visitors to the Visitor Information Centers \nNumber of unique visitors to the Explore Georgia website \nNumber of impressions per media dollar \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n14,390,683 \n \n13,968,533 \n \n13,132,123 \n \n4,931,909 \n \n1,646,000 \n \n1,969,769 \n \n3,940,393 \n \n4,539,657 \n \n483,398,524 \n \n509,800,253 \n \n530,029,568 \n \n589,393,220 \n \n34 \n \n Department of Education \nAgricultural Education \nProgram Performance Measures: \nGrades 6-12 student enrollment in Extended Day/Year programs \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n35,563 \n \n35,804 \n \n38,894 \n \n41,117 \n \nNumber of schools providing Extended Day/Year programs \n \n284 \n \n287 \n \n289 \n \n310 \n \nPercentage of performance standards met on the Area Teacher program work evaluation \n \n95.00% \n \n96.00% \n \n98.00% \n \n98.00% \n \nCharter Schools \nProgram Performance Measures: \nNumber of charter schools \nNumber of charter school petitions reviewed by the Georgia Department of Education Number of students enrolled in charter schools \nNumber of approved charter systems operating \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n108 \n \n116 \n \n119 \n \n115 \n \n66 \n \n54 \n \n38 \n \n27 \n \n63,389 \n \n69,804 \n \n75,247 \n \n90,875 \n \n16 \n \n19 \n \n28 \n \n32 \n \nCommunities in Schools \nProgram Performance Measures: \nNumber of at-risk students receiving intensive services \nGraduation rate for students served by Communities In Schools \nPercentage of school districts with campuses participating in Communities In Schools \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n10,092 \n \n10,225 \n \n10,580 \n \n13,018 \n \n86.90% \n \n81.60% \n \n89.50% \n \n88.70% \n \n26.10% \n \n25.60% \n \n22.78% \n \n22.78% \n \n35 \n \n Department of Education \nCurriculum Development \nProgram Performance Measures: \nNumber of resources developed to support implementation of curricular standards (resources include standards, framework components, videos, and remediation support) \nNumber of teachers attending curriculum and instruction training sessions \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n542 \n \n1,194 \n \n363 \n \n978 \n \n19,235 \n \n23,781 \n \n27,078 \n \n30,212 \n \nGeorgia Virtual School \nProgram Performance Measures: \nNumber of courses offered \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n132 \n \n144 \n \n147 \n \n120 \n \nNumber of enrollments (in half-year segments) \n \n16,538 \n \n21,695 \n \n24,147 \n \n29,193 \n \nPercentage of students passing the appropriate End of Course Test for courses that require such a test \n \n87.00% \n \n86.36% \n \nN/A \n \n85.92% \n \nInformation Technology Services \nProgram Performance Measures: \nAverage bandwidth allocated per school expressed in megabits per second \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n3 \n \n3 \n \n15 \n \n100 \n \nPercentage of classrooms with internet connection \n \n89.17% \n \n96.67% \n \n99.44% \n \n99.29% \n \nNon Quality Basic Education Formula Grants \nProgram Performance Measures: \nNumber of students served in residential treatment facilities \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n748 \n \n741 \n \n781 \n \n796 \n \nAverage educational cost per student served in a residential treatment facility \n \n$5,122 \n \n$5,807 \n \n$6,504 \n \n$6,561 \n \n36 \n \n Department of Education \nQuality Basic Education Program \nProgram Performance Measures: \nNumber of FTEs (i.e., students) \nStatewide high school graduation rate (cohort method) \nStatewide high school dropout rate \nNumber of students served by the Georgia Special Needs Scholarship Average number of buses operated daily \nAverage number of students transported daily \nNumber of school nurses and school nurse assistants \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n1,679,589 \n \n1,700,688 \n \n1,723,663 \n \n1,736,628 \n \n71.80% \n \n72.60% \n \n78.90% \n \n79.40% \n \n2.60% \n \n2.70% \n \n2.60% \n \n2.70% \n \n3,229 \n \n3,371 \n \n3,811 \n \n4,185 \n \n14,932 \n \n14,844 \n \n14,875 \n \n14,854 \n \n1,037,493 \n \n1,031,676 \n \n1,032,258 \n \n1,012,690 \n \n1,628 \n \n1,813 \n \n1,699 \n \n1,729 \n \nRegional Education Service Agencies (RESAs) \nProgram Performance Measures: \nNumber of teachers/ school staff earning Professional Learning Units, through courses and workshops \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n23,067 \n \n24,081 \n \n29,351 \n \n25,728 \n \nNumber of PLUs earned through RESA courses and workshops \n \n60,007 \n \n76,306 \n \n83,914 \n \n77,630 \n \nNumber of teachers/ school staff attending other professional learning activities \n \n54,161 \n \n60,978 \n \n88,636 \n \n87,372 \n \nState Charter School Commission Administration \n \nProgram Performance Measures: \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \nNumber of new charter schools authorized \n \n0 \n \n2 \n \n7 \n \n3 \n \nNumber of state charter schools closed by the State Charter Schools Commission due to poor academic and/or financial performance \nNumber of charter schools outperforming comparison school districts based on the College and Career Ready Performance Index (CCRPI) and value-added impact scores \n \n0 \n \n2 \n \n0 \n \n1 \n \n5 \n \n5 \n \n4 \n \nN/A \n \n37 \n \n Department of Education \nState Schools \nProgram Performance Measures: \nNumber of students enrolled at Atlanta Area School for the Deaf \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n183 \n \n184 \n \n193 \n \n179 \n \nNumber of students enrolled at Georgia Academy for the Blind \n \n118 \n \n115 \n \n106 \n \n115 \n \nNumber of students enrolled at Georgia School for the Deaf \n \n110 \n \n117 \n \n120 \n \n101 \n \nTechnology/Career Education \nProgram Performance Measures: \nTotal student enrollment in grades 6-12 \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n559,943 \n \n572,083 \n \n577,020 \n \nN/A \n \nNumber of professional development workshops for teachers \n \n252 \n \n310 \n \n281 \n \nN/A \n \nGraduation rate for Career, Technology, and Agricultural Education \n \n88.40% \n \n88.90% \n \n94.90% \n \nN/A \n \nconcentrators \n \nTesting \nProgram Performance Measures: \nNumber of Georgia Milestones tests administered \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \nN/A \n \nN/A \n \n4,076,627 \n \n4,215,905 \n \nAverage Georgia Milestones cost per student \n \nN/A \n \nN/A \n \n$6.37 \n \n$5.48 \n \nNumber of students taking AP exams \n \n74,293 \n \n80,356 \n \n89,936 \n \n86,734 \n \nPercentage of students statewide who obtained a score of three (3) or higher on advanced placement exams \n \n55.04% \n \n54.00% \n \n55.00% \n \n56.00% \n \n38 \n \n Employees' Retirement System of Georgia \n \nDeferred Compensation \nProgram Performance Measures: \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \nNumber of participants \n \n51,527 \n \n56,580 \n \n59,552 \n \n63,037 \n \nTotal assets under management (in millions) \n \n$1,054 \n \n$1,208 \n \n$1,204 \n \n$1,252 \n \nCost per participant \n \n$61 \n \n$57 \n \n$59 \n \n$58 \n \nGeorgia Military Pension Fund \nProgram Performance Measures: \nNumber of retirees and beneficiaries currently receiving benefits \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n739 \n \n795 \n \n844 \n \n915 \n \nTotal benefit payments made \n \n$772,000 \n \n$841,000 \n \n$896,000 \n \n$963,000 \n \nNew retiree on-time processing rate \n \n89.00% \n \n92.00% \n \n89.00% \n \n79.00% \n \nPublic School Employees Retirement System \nProgram Performance Measures: \nNumber of retirees and beneficiaries currently receiving benefits \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n15,742 \n \n16,434 \n \n16,994 \n \n17,626 \n \nTotal benefit payments made (in millions) \n \n$55.04 \n \n$56.19 \n \n$56.97 \n \n$57.90 \n \nNew retiree on-time processing rate \n \n97.00% \n \n98.00% \n \n98.00% \n \n98.00% \n \n39 \n \n Employees' Retirement System of Georgia \n \nSystem Administration \nProgram Performance Measures: \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \nNumber of retirees and beneficiaries currently receiving benefits through the Employees' Retirement System (ERS) Plan \n \n44,546 \n \n45,819 \n \n47,180 \n \n48,449 \n \nNew retiree on-time processing rate for the ERS Plan \n \n99.70% \n \n99.60% \n \n99.50% \n \n98.10% \n \nNumber of active enrollees in the ERS Plan as of June 30th \n \n61,554 \n \n60,490 \n \n60,419 \n \n59,766 \n \n40 \n \n State Forestry Commission \nCommission Administration \nProgram Performance Measures: \nTotal federal dollars received agency wide \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n$9,278,954 \n \n$6,657,171 \n \n$9,306,162 \n \n$12,396,615 \n \nForest Management \nProgram Performance Measures: \nNumber of water quality exams conducted on logging and forestry operations \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n1,395 \n \n1,516 \n \n1,689 \n \n1,998 \n \nNumber of acres covered by forest management plans \n \n766,847 \n \n537,065 \n \n443,377 \n \n351,714 \n \nForest Protection \nProgram Performance Measures: \nNumber of acres burned by wildfires \nAverage fire response time (in minutes) \nNumber of online and automated burn permits issued \nNumber of acres per firefighter \nDollar value of property destroyed/damaged by forest fires \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n19,718 \n \n17,164 \n \n14,510 \n \n9,970 \n \n30 \n \n26 \n \n27 \n \n26 \n \n710,390 \n \n797,207 \n \n754,344 \n \n783,255 \n \n65,873 \n \n66,758 \n \n66,758 \n \n66,758 \n \n$11,938,534 \n \n$4,281,106 \n \n$5,697,232 \n \n$3,163,294 \n \nTree Seedling Nursery \nProgram Performance Measures: \nAmount of revenue generated through seedling sales \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n$922,089 \n \n$833,154 \n \n$956,454 \n \n$1,043,743 \n \nNumber of seedlings sold \n \n12,263,219 \n \n9,388,192 \n \n11,829,958 \n \n10,622,290 \n \nPercentage of seedlings sold as compared to total seedlings grown and available in inventory for sale \n \n90.80% \n \n71.92% \n \n91.75% \n \n79.71% \n \n41 \n \n Office of the Governor \nGovernor's Emergency Fund \nProgram Performance Measures: \nPercentage of GEF used for disaster relief \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n0.05% \n \n33.29% \n \n0.00% \n \n0.00% \n \nPercentage of GEF used for contingencies designated to a specific agency \n \n99.90% \n \n66.70% \n \n100.00% \n \n100.00% \n \nGovernor's Office of Planning and Budget \nProgram Performance Measures: \nNumber of State Agency Strategic Plans reviewed \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n68 \n \n68 \n \n66 \n \n67 \n \nNumber of budget amendments approved \n \n819 \n \n696 \n \n754 \n \n772 \n \nAverage number of days to process amendments (from submittal to approval) \nNumber of allotments processed \n \n4.8 \n \n4.9 \n \n5.9 \n \n6.5 \n \n657 \n \n634 \n \n612 \n \n601 \n \nAverage number of days to process allotments (from submittal to warrant) \n \n4.0 \n \n5.3 \n \n5.1 \n \n5.0 \n \n42 \n \n Office of the Governor: Attached Agencies \n \nChild Advocate, Office of the \nProgram Performance Measures: \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \nNumber of child welfare complaints (per calendar year) \n \n367 \n \n415 \n \n649 \n \n700 \n \nEmergency Management and Homeland Security Agency, Georgia \n \nProgram Performance Measures: \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \nPercentage of all requests for state assets and mutual aid assistance handled successfully \n \n100.00% \n \n100.00% \n \n100.00% \n \n100.00% \n \nNumber of Georgia counties with an approved Annual County Emergency Management Work Plan \n \n157 \n \n159 \n \n156 \n \n158 \n \nNumber of Certified Emergency Managers trained by the agency \n \n66 \n \n84 \n \n61 \n \n54 \n \nNumber of days the State Operations Center was open to coordinate state response to disasters or emergencies \nNumber of school safety training programs provided \n \n3 \n \n30 \n \n14 \n \n12 \n \n46 \n \n103 \n \n32 \n \n59 \n \nGeorgia Professional Standards Commission \nProgram Performance Measures: \nAverage processing time for certification cases submitted with all necessary documentation (in days) \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n7 \n \n10 \n \n11 \n \n8 \n \nNumber of certification cases completed \n \n38,877 \n \n87,758 \n \n85,271 \n \n79,912 \n \nNumber of individuals with an active GaPSC credential \n \n284,388 \n \n287,607 \n \n292,813 \n \n303,844 \n \nNew ethics complaints received \n \n1,234 \n \n1,064 \n \n1,289 \n \n1,579 \n \nPercentage of ethics cases cleared by the Commission voting \"no probable cause\" after an investigation \nPercentage of educator preparation program completers who qualify for certification \n \n22.00% 84.00% \n \n22.00% 86.00% \n \n32.00% 90.00% \n \n40.00% 80.00% \n \n43 \n \n Office of the Governor: Attached Agencies \n \nOffice of the State Inspector General \nProgram Performance Measures: \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \nNumber of complaints received \n \n134 \n \n127 \n \n109 \n \n204 \n \nNumber of probable cause complaints resulting in an investigation \n \n20 \n \n23 \n \n27 \n \n23 \n \nNumber of cases concluded with action \n \n8 \n \n2 \n \n11 \n \n14 \n \nValue of fraud referred for prosecution \n \n$828,373 \n \n$6,246,393 \n \n$498,963 \n \n$10,020,844 \n \nStudent Achievement, Governor's Office of \nProgram Performance Measures: \nAverage number of days to complete an audit \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n120 \n \n112 \n \n102 \n \n95 \n \nNumber of elementary and middle schools audited statewide \n \n1,833 \n \n1,825 \n \n1,811 \n \n1,721 \n \nNumber of elementary and middle schools flagged for testing irregularities \nNumber of Georgia Milestones End-of-Grade Assessments monitored by the state \n \n112 \n \n121 \n \n104 \n \n19 \n \nN/A \n \nN/A \n \n42 \n \n20 \n \n44 \n \n Department of Human Services \nAdoptions Services \nProgram Performance Measures: \nNumber of finalized adoptions \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n976 \n \n909 \n \n762 \n \n1,027 \n \nPercentage of children exiting foster care for adoption within 24 months of their last removal from home \nPercentage of adoptions finalized within six months of adoptive placement \n \n40.68% 93.80% \n \n35.00% 86.00% \n \n28.34% 91.00% \n \n28.43% 91.78% \n \nAfter School Care \nProgram Performance Measures: \nNumber of youth who participate in afterschool and summer programs \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n25,384 \n \n24,766 \n \n23,395 \n \n21,357 \n \nChild Support Services \nProgram Performance Measures: \nPercentage of current support being paid as ordered (per federal fiscal year) \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n61.00% \n \n61.00% \n \n62.27% \n \n62.30% \n \nPercentage of families receiving arrears payments (per federal fiscal year) \n \n65.00% \n \n65.00% \n \n64.83% \n \n66.70% \n \nNumber of active cases (per federal fiscal year) \n \n388,649 \n \n395,893 \n \n402,951 \n \n409,760 \n \nPercentage of requests for service that resulted in orders established for case (per federal fiscal year) \nTotal monies collected and redistributed to custodial parents and the state treasury (per federal fiscal year) \n \n87.00% \n \n89.00% \n \n89.57% \n \n89.52% \n \n$695,438,660 $761,625,128 $759,854,202 $737,364,369 \n \n45 \n \n Department of Human Services \nChild Welfare Services \nProgram Performance Measures: \nNumber of calls received by CPS Intake Communication Center \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n73,042 \n \n87,373 \n \n147,819 \n \n125,662 \n \nNumber of investigations conducted \n \n27,175 \n \n31,559 \n \n42,626 \n \n50,958 \n \nNumber of substantiated maltreatment incidents \n \n23,432 \n \n25,531 \n \n38,252 \n \n34,327 \n \nPercentage of children seen within 24 hours of the receipt of the report of alleged maltreatment \nChild Protective Service worker average caseload \n \n53.00% 19.4 \n \n51.10% 21.9 \n \n68.30% 20.8 \n \n87.78% 17.3 \n \nChild Protective Service worker turnover rate \n \n24.00% \n \n26.80% \n \n38.92% \n \n32.37% \n \nDepartmental Administration \nProgram Performance Measures: \nNumber of clients receiving transportation services \nNumber of trips provided by transportation services \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n18,531 \n \n15,064 \n \n12,743 \n \n15,092 \n \n2,359,006 \n \n2,436,621 \n \n2,258,614 \n \n2,300,539 \n \nElder Abuse Investigations and Prevention \nProgram Performance Measures: \nNumber of reports of abuse, neglect, or exploitation \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n39,000 \n \n43,630 \n \n42,352 \n \n45,255 \n \nPercentage of Adult Protective Services investigations initiated within 10 days \nPercentage of Adult Protective Services investigations completed within 30 days \n \n91.40% 89.40% \n \n90.60% 88.40% \n \n88.02% 89.33% \n \n92.94% 73.00% \n \n46 \n \n Department of Human Services \nElder Community Living Services \nProgram Performance Measures: \nCommunity Care Service Program clients served \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n13,182 \n \n14,145 \n \n14,145 \n \n9,701 \n \nNon-Medicaid Home and Community Based Services clients served \n \n34,005 \n \n31,532 \n \n29,727 \n \n24,404 \n \nAverage cost per Community Care Service Program client \n \n$9,238 \n \n$9,031 \n \n$11,473 \n \n$11,473 \n \nAverage cost per Non-Medicaid Home and Community Based Services client \n \n$1,884 \n \n$1,878 \n \n$1,863 \n \n$1,884 \n \nElder Support Services \nProgram Performance Measures: \nNumber of seniors served meals at senior centers \nNumber of seniors served home delivered meals \nNumber of Money Follows the Person transitions \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n14,505 \n \n13,774 \n \n13,320 \n \n14,808 \n \n14,106 \n \n12,445 \n \n11,989 \n \n13,732 \n \n340 \n \n262 \n \n227 \n \n204 \n \nFederal Eligibility Benefit Services \nProgram Performance Measures: \nNumber of food stamp cases \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n911,760 \n \n840,815 \n \n850,628 \n \n810,670 \n \nOut-of-Home Care \nProgram Performance Measures: \nNumber of children in the legal custody of DFCS \nPercentage of siblings placed together in out-of-home care \nPercentage of children placed with relatives \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n13,559 \n \n14,545 \n \n17,011 \n \n19,448 \n \n26.27% \n \n24.90% \n \n59.90% \n \n66.68% \n \n24.40% \n \n24.20% \n \n21.27% \n \n27.97% \n \n47 \n \n Department of Human Services \nResidential Child Care Licensing \nProgram Performance Measures: \nNumber of new license and renewal applications processed \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n279 \n \n309 \n \n320 \n \n313 \n \nPercentage of received complaints and incident reports that result in investigations \n \n28.00% \n \n33.30% \n \n21.28% \n \n55.00% \n \nSupport for Needy Families - Basic Assistance \nProgram Performance Measures: \nNumber of adults receiving cash assistance \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n4,338 \n \n3,597 \n \n2,707 \n \n2,457 \n \nSupport for Needy Families - Work Assistance \n \nProgram Performance Measures: \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \nPercentage of single parent households who are in qualified work activities \n \n84.00% \n \n89.89% \n \n85.99% \n \n81.22% \n \n48 \n \n Department of Human Services: Attached Agencies \n \nFamily Connection \nProgram Performance Measures: \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \nAverage dollar leveraged per state appropriated dollar by county collaborative (estimated amount) \n \n$4.00 \n \n$4.00 \n \n$4.00 \n \n$4.00 \n \nGeorgia Vocational Rehabilitation Agency: Business Enterprise Program \n \nProgram Performance Measures: \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \nPercentage increase in the number of blind vendors \n \n4.00% \n \n3.00% \n \n1.00% \n \n5.60% \n \nAmount collected in total sales \n \n$7,804,903 \n \n$8,179,695 \n \n$8,533,213 \n \n$8,325,949 \n \nNumber of vendors \n \n69 \n \n67 \n \n66 \n \n71 \n \nGeorgia Vocational Rehabilitation Agency: Disability Adjudication Services \n \nProgram Performance Measures: \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \nPercentage of disability benefit determinations found to be correct (Federal Standard: 97%) \n \n97.10% \n \n94.50% \n \n95.80% \n \n96.80% \n \nAverage number of days to determine claims (Federal Standard: 137 days) \n \n111.3 \n \n114.0 \n \n117.5 \n \n120.5 \n \nNumber of claims adjudicated \n \n157,140 \n \n153,519 \n \n143,933 \n \n150,233 \n \nGeorgia Vocational Rehabilitation Agency: Georgia Industries for the Blind \n \nProgram Performance Measures: \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \nNumber of blind persons employed by GIB \n \n92 \n \n74 \n \n57 \n \n57 \n \nTotal revenue generated from products and services \n \n$10,219,953 \n \n$8,741,813 \n \n$7,648,285 \n \n$9,617,992 \n \nPercentage of total direct labor hours performed by individuals who are legally blind (Federal Minimum Standard: 75%) \n \n91.50% \n \n92.90% \n \n87.30% \n \n77.30% \n \n49 \n \n Department of Human Services: Attached Agencies \n \nGeorgia Vocational Rehabilitation Agency: Roosevelt Warm Springs Medical Hospital \n \nProgram Performance Measures: \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \nAverage daily cost per hospital patient (in state general funds) \n \n$644 \n \n$721 \n \n$321 \n \n$206 \n \nAverage daily hospital census \n \n26.4 \n \n25.1 \n \n23.0 \n \n27.6 \n \nGeorgia Vocational Rehabilitation Agency: Vocational Rehabilitation Program \n \nProgram Performance Measures: \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \nNumber of residential Vocational Rehabilitation (VR) clients served \n \n223 \n \n229 \n \n541 \n \n568 \n \nAverage daily cost per student (in state general funds) \n \n$53 \n \n$114 \n \n$82 \n \n$77 \n \n50 \n \n Commissioner of Insurance \nEnforcement \nProgram Performance Measures: \nNumber of cases closed with actions \nFines collected \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n524 \n \n144 \n \n197 \n \n307 \n \n$4,445,493 \n \n$2,492,703 \n \n$1,412,534 \n \n$275,506 \n \nFire Safety \nProgram Performance Measures: \nNumber of inspections conducted \nPercentage of mandated inspections completed (June to June) \nNumber of permits and approvals issued \nNumber of investigations initiated into suspected criminal fires \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n54,487 \n \n48,791 \n \n46,691 \n \n51,518 \n \n100.00% \n \n85.00% \n \n100.00% \n \n54.00% \n \n12,041 \n \n10,656 \n \n9,119 \n \n14,384 \n \n618 \n \n206 \n \n482 \n \n449 \n \nIndustrial Loan \nProgram Performance Measures: \nNumber of lenders regulated \nPercentage of licensees audited per year \nPercentage of applicants approved \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n1,031 \n \n1,050 \n \n1,102 \n \n1,083 \n \n88.00% \n \n92.00% \n \n96.00% \n \n99.00% \n \n56.00% \n \n88.00% \n \n77.00% \n \n55.00% \n \n51 \n \n Georgia Bureau of Investigation \nBureau Administration \nProgram Performance Measures: \nAmount of payments processed \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual $154,611,776 $149,698,765 $191,711,895 $203,414,662 \n \nCriminal Justice Coordinating Council \nProgram Performance Measures: \nNumber of juvenile offenders diverted through juvenile accountability courts \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n89 \n \n206 \n \n210 \n \n336 \n \nCriminal Justice Information Services \nProgram Performance Measures: \nPercentage of criminal history background service requests processed within 24 hours of receipt \nPercentage of manually reported final disposition data processed within 30 days of receipt \nPercentage of reported arrest data processed within two hours of receipt \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n98.50% \n \n99.00% \n \n99.00% \n \n99.00% \n \n100.00% \n \n100.00% \n \n100.00% \n \n100.00% \n \n92.00% \n \n93.00% \n \n94.00% \n \n93.00% \n \nForensic Scientific Services \nProgram Performance Measures: \nTotal number of reports released \nPercentage of reports released in 45 days \nNumber of combined DNA Index System matches \nNumber of child fatalities reviewed (per calendar year) \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n95,206 \n \n91,961 \n \n97,374 \n \n91,620 \n \n73.00% \n \n79.00% \n \n75.60% \n \n70.70% \n \n941 \n \n1,182 \n \n1,165 \n \n1,188 \n \n495 \n \n502 \n \n503 \n \n559 \n \n52 \n \n Georgia Bureau of Investigation \nRegional Investigative Services \nProgram Performance Measures: \nNumber of criminal investigations closed \nAgent turnover rate \nValue of contraband seized \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n8,595 \n \n8,404 \n \n9,610 \n \n9,068 \n \n3.60% \n \n1.71% \n \n2.10% \n \n1.19% \n \n$133,489,426 \n \n$9,557,931 \n \n$40,720,307 \n \n$48,569,925 \n \n53 \n \n Georgia Bureau of Investigation: Attached Agencies \n \nCriminal Justice Coordinating Council \nProgram Performance Measures: \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \nNumber of victims served by grant funded programs \n \n149,080 \n \n150,704 \n \n111,844 \n \n130,570 \n \nTotal victim compensation paid \n \n$19,297,793 \n \n$18,010,861 \n \n$19,263,310 \n \n$17,739,860 \n \nAverage number of days to process a Georgia Crime Victim Compensation Program application \nNumber of adult offenders served through accountability courts \n \n49 1,829 \n \n36 3,040 \n \n36 4,521 \n \n38 7,443 \n \nAdult offender accountability court diversion savings \n \n$32,783,459 \n \n$35,676,090 \n \n$51,336,594 \n \n$74,853,172 \n \nNumber of state-funded accountability courts \n \n99 \n \n101 \n \n113 \n \n126 \n \n54 \n \n Department of Juvenile Justice \nCommunity Services \nProgram Performance Measures: \nPercentage of DJJ youth days served in Community Services \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n80.70% \n \n80.50% \n \n81.14% \n \n81.85% \n \nPercentage of youth with no new offense while under community supervision \nDaily average of youth supervised by Community Services \n \n85.10% 12,375 \n \n86.80% 12,255 \n \n83.26% 10,894 \n \n87.35% 8,550 \n \nPercentage of youth re-offending within one year after completion \n \n50.10% \n \n47.80% \n \n35.97% \n \n28.70% \n \nSecure Commitment (YDCs) \nProgram Performance Measures: \nNumber of youth served in YDCs \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n1,460 \n \n1,122 \n \n1,066 \n \n926 \n \nPercentage of long-term youth discharged from commitment that are re-adjudicated or resentenced within one year of release \nNumber of Short-Term Program youth served \n \n33.78% 2,169 \n \n23.90% 1,453 \n \n26.03% 1,114 \n \n24.62% 1,047 \n \nYouth Development Campus juvenile corrections officer turnover rate \n \n45.19% \n \n44.95% \n \n51.50% \n \n45.00% \n \nSecure Detention (RYDCs) \nProgram Performance Measures: \nNumber of admissions to RYDCs \nJuvenile Correctional Officer (JCO) attrition rate \nNumber of YDC youth housed in RYDCs \nNumber of youth awaiting community placement \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n14,751 \n \n12,376 \n \n11,271 \n \n10,145 \n \n49.60% \n \n38.76% \n \n40.40% \n \n54.30% \n \n211 \n \n132 \n \n20 \n \n92 \n \n115 \n \n103 \n \n80 \n \n71 \n \n55 \n \n Department of Labor \nDepartment of Labor Administration \nProgram Performance Measures: \nNumber of payments processed \nPercentage of payments made electronically \nAverage days to process a payment \nAgency turnover rate \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n30,669 \n \n29,041 \n \n25,537 \n \n13,535 \n \n22.50% \n \n28.00% \n \n20.80% \n \n43.97% \n \n6.9 \n \n8.0 \n \n4.2 \n \n4.8 \n \n17.40% \n \n16.80% \n \n16.80% \n \n10.83% \n \nLabor Market Information \nProgram Performance Measures: \nRate of responses to the Occupational Employment Statistics Survey of employers (Federal target is 75%) \nNumber of users of the labor market website \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n78.80% \n \n75.60% \n \n75.00% \n \n77.48% \n \n437,839 \n \n502,756 \n \n562,249 \n \n96,000 \n \nUnemployment Insurance \nProgram Performance Measures: \nPercentage of unemployment insurance benefit recipients paid accurately, as determined by a federally-prescribed sample methodology \nPercentage of new employer accounts for which unemployment insurance obligation is determined within 90 days (Federal Target: 88.7%) \nNumber of employers with a tax liability \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n91.90% \n \n92.10% \n \n92.40% \n \n90.60% \n \n88.90% \n \n89.20% \n \n89.20% \n \n89.10% \n \n207,138 \n \n211,460 \n \n214,000 \n \n228,225 \n \n56 \n \n Department of Labor \nWorkforce Solutions \nProgram Performance Measures: \nPercentage of customers retaining employment following services \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n78.00% \n \n77.00% \n \n82.00% \n \n82.50% \n \nPercentage of customers obtaining employment following services \n \n50.00% \n \n53.00% \n \n59.00% \n \n63.40% \n \nNumber of customers served at Career Centers \n \n531,884 \n \n407,313 \n \n336,064 \n \n310,366 \n \nNumber of job orders received from businesses \n \n62,367 \n \n80,559 \n \n80,000 \n \n116,554 \n \nNumber of Child Labor Certificates issued to minors \n \n33,316 \n \n37,924 \n \n38,500 \n \n5,656 \n \n57 \n \n Department of Natural Resources \nCoastal Resources \nProgram Performance Measures: \nNumber of participants in coastal education programs or outreach events \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n25,161 \n \n22,197 \n \n26,766 \n \n26,249 \n \nAverage days to process a Coastal Marshlands and Protection Act (CMPA) permit \n \n67 \n \n62 \n \n79 \n \n79 \n \nAverage days to process a Shore Protection Act (SPA) permit \n \n34 \n \n36 \n \n55 \n \n55 \n \nDepartmental Administration \nProgram Performance Measures: \nAmount of grant funding processed \nAgency turnover rate \nPercent of vendor transactions processed electronically \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n$81,831,635 \n \n$93,054,064 \n \n$86,413,631 \n \n$81,698,177 \n \n22.00% \n \n19.00% \n \n10.00% \n \n5.00% \n \n29.00% \n \n40.00% \n \n50.00% \n \n52.00% \n \nEnvironmental Protection \nProgram Performance Measures: \nNumber of air permit applications processed \nNumber of Notice of Violations issued \nNumber of consent orders executed \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n741 \n \n646 \n \n635 \n \n671 \n \n3,527 \n \n3,709 \n \n3,401 \n \n3,644 \n \n936 \n \n828 \n \n806 \n \n1,179 \n \nHazardous Waste Trust Fund \nProgram Performance Measures: \nNumber of sites removed from the Hazardous Site Inventory \nDollar amount collected in hazardous waste fees, hazardous substance fees, and civil penalties \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n6 \n \n11 \n \n14 \n \n11 \n \n$11,358,798 \n \n$11,253,928 \n \n$13,451,086 \n \n$12,281,829 \n \n58 \n \n Department of Natural Resources \nHistoric Preservation \nProgram Performance Measures: \nNumber of historic properties in Georgia that are listed in the National Register of Historic Places \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n77,128 \n \n79,182 \n \n80,866 \n \n82,600 \n \nNumber of historic properties that are being preserved as documented by the use of the Federal Rehabilitation Investment Tax Credit and State Preferential Property Tax Assessment Program for Rehabilitation Historic Property \nNumber of renovation projects reviewed \n \n119 \n \n134 \n \n129 \n \n180 \n \n134 \n \n336 \n \n153 \n \n230 \n \nLaw Enforcement \nProgram Performance Measures: \nNumber of water and land search and rescue cases \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n484 \n \n547 \n \n458 \n \n449 \n \nNumber of hunting and boating incidents \n \n182 \n \n156 \n \n152 \n \n177 \n \nAverage number of cases per Ranger \n \n80 \n \n88 \n \n85 \n \n88 \n \nAverage time to respond and complete an investigation/complaint for hunting and boating incidents (in hours) \n \n30 \n \n32 \n \n32 \n \n34 \n \nParks, Recreation and Historic Sites \nProgram Performance Measures: \nNumber of park, recreation, and historic site visitations \nAverage return on investment of state parks as a whole \nNumber of park passes sold \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n8,986,133 \n \n7,498,476 \n \n7,924,276 \n \n8,357,847 \n \n72.00% \n \n75.00% \n \n68.00% \n \n72.00% \n \n656,246 \n \n644,643 \n \n762,810 \n \n802,267 \n \n59 \n \n Department of Natural Resources \nSolid Waste Trust Fund \nProgram Performance Measures: \nPercentage of regulated solid waste facilities operating in compliance with environmental standards \nNumber of new or modified solid waste permits issued \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n87.00% \n \n90.00% \n \n88.00% \n \n93.00% \n \n9 \n \n4 \n \n5 \n \n14 \n \nWildlife Resources \nProgram Performance Measures: \nNumber of dollars generated for Georgia's economy per state appropriated dollar spent on fisheries management and fishing \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n$425.00 \n \n$382.00 \n \n$308.00 \n \n$321.59 \n \n60 \n \n State Board of Pardons and Paroles \nBoard Administration \nProgram Performance Measures: \nNumber of Board clemency votes \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n88,302 \n \n76,703 \n \n69,200 \n \n64,695 \n \nClemency Decisions \nProgram Performance Measures: \nNumber of investigations completed (legal, social, personal history, special interviews, other) \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n40,654 \n \n39,945 \n \n34,516 \n \n33,789 \n \nNumber of inmates released by board action \n \n15,677 \n \n16,212 \n \n13,520 \n \n13,374 \n \nCost avoidance of offenders in the community under supervision versus prison costs for incarceration \n \n$408,884,195 $469,175,938 $451,343,348 $450,289,141 \n \nVictim Services \nProgram Performance Measures: \nNumber of new people registered in the Georgia Victim Information Program system \nNumber of correspondence sent out to victims \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n2,026 \n \n1,989 \n \n1,768 \n \n1,905 \n \n10,517 \n \n9,590 \n \n8,791 \n \n12,270 \n \n61 \n \n Georgia Public Defender Council \nPublic Defender Council \nProgram Performance Measures: \nPercentage of clients contacted at least once per month \nCapital cases per attorney \nMental health cases per attorney \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n93.40% \n \n94.00% \n \n85.00% \n \n86.40% \n \nN/A \n \n6 \n \n6 \n \n5 \n \nN/A \n \n89 \n \n92 \n \n96 \n \n62 \n \n Department of Public Health \nAdolescent and Adult Health Promotion \nProgram Performance Measures: \nNumber of school systems that adopt the evidence-based, 100% Tobacco Free School policy \nNumber of registered callers to the Georgia Tobacco Quit Line \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n93 \n \n98 \n \n103 \n \n116 \n \n14,196 \n \n14,103 \n \n12,399 \n \n15,778 \n \nPercentage of initial pap tests provided to individuals who have never or rarely been screened for cervical cancer \n \n31.40% \n \n32.70% \n \n33.30% \n \n31.20% \n \nAdult Essential Health Treatment Services \nProgram Performance Measures: \nPercentage of eligible enrolled patients served by the Cancer State Aid program \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n85.26% \n \n92.00% \n \n92.00% \n \n89.00% \n \nOf the 18 public health districts, the number of districts with hospitals that have participation agreements with the Cancer State Aid Program to foster program outreach and access \n \n12 \n \n13 \n \n13 \n \n13 \n \nDepartmental Administration \nProgram Performance Measures: \nNumber of payments processed \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n58,590 \n \n55,921 \n \n47,479 \n \n48,542 \n \nAverage number of business days to execute a contract \n \n35 \n \n35 \n \n34 \n \n38 \n \nEmergency Preparedness/Trauma System Improvement \n \nProgram Performance Measures: \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \nStrategic National Stockpile readiness score (1 = Pass; 0 = Did not pass) \n \nN/A \n \nN/A \n \n1 \n \n1 \n \nNumber of designated trauma centers \n \n26 \n \n27 \n \n28 \n \n30 \n \nAverage time to process Emergency Medical Services (EMS) medic license applications (in days) \nAverage time to process EMS service license applications (in days) \n \n2 \n \n2 \n \n2 \n \n2 \n \n15 \n \n12 \n \n11 \n \n10 \n \n63 \n \n Department of Public Health \nEpidemiology \nProgram Performance Measures: \nNumber of cases of reportable diseases submitted (per calendar year) \nNumber of requests delivered by the Online Analytical Statistical Information System (OASIS) (per calendar year) \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n6,731 \n \n10,746 \n \n8,312 \n \nN/A \n \n190,143 \n \n186,397 \n \n219,393 \n \nN/A \n \nImmunization \nProgram Performance Measures: \nNumber of public and private provider organizations that actively utilize Georgia Registry of Immunization Transactions and Services \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n10,303 \n \n10,371 \n \n11,677 \n \n11,641 \n \nPercentage of adolescents who are up-to-date on immunizations required for entry into the 7th grade \n \nN/A \n \nN/A \n \n90.00% \n \n95.00% \n \nInfant and Child Essential Health Treatment Services \n \nProgram Performance Measures: \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \nNumber of children receiving services through the Babies Can't Wait program \n \n7,519 \n \n8,185 \n \n9,207 \n \n9,193 \n \nNumber of children receiving services from the Children's Medical Services program \n \n10,983 \n \n8,325 \n \n7,313 \n \n9,329 \n \nPercentage of very low birth weight infants (\u003c1500 grams) delivered at facilities for high-risk deliveries and neonates \n \n77.10% \n \n79.46% \n \n80.35% \n \nN/A \n \n64 \n \n Department of Public Health \nInfant and Child Health Promotion \nProgram Performance Measures: \nNumber of newborn screenings performed \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n144,681 \n \n146,982 \n \n150,199 \n \n150,153 \n \nAverage laboratory turnaround time for newborn screening (in days) \nAmount of laboratory revenue collected for newborn screenings and remitted to Treasury \nNumber of pregnant women, infants, and children served by the Women, Infants, and Children (WIC) program (per federal fiscal year) \nPercentage of WIC program infants who were ever breastfed (per federal fiscal year) \n \n2.4 \n \n2.4 \n \n2.3 \n \n2.4 \n \n$7,191,768 \n \n$7,114,733 \n \n$6,684,976 \n \n$7,054,409 \n \n289,524 \n \n271,416 \n \n264,299 \n \nN/A \n \n57.80% \n \n54.29% \n \n49.66% \n \nN/A \n \nInfectious Disease Control \nProgram Performance Measures: \nPercentage of refugees that receive initial domestic health screenings within 90 days of their arrival into the U.S. \nNumber of STD cases \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n89.00% \n \n88.00% \n \n94.00% \n \nN/A \n \n70,117 \n \n65,820 \n \n79,445 \n \nN/A \n \nInspections and Environmental Hazard Control \n \nProgram Performance Measures: \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \nPercentage of primary food-born illness risk factor violations cited out of all violations cited \n \n33.30% \n \n23.00% \n \n24.00% \n \n24.00% \n \nNumber of swimming pool closures \n \n566 \n \n958 \n \n1,072 \n \n1,533 \n \nNumber of blood lead tests \n \n4,953 \n \n4,637 \n \n4,666 \n \n4,078 \n \nPublic Health Formula Grants to Counties \nProgram Performance Measures: \nGeneral grant-in-aid spending per capita \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n$8.21 \n \n$8.65 \n \n$9.13 \n \nN/A \n \n65 \n \n Department of Public Health \nVital Records \nProgram Performance Measures: \nNumber of certificates issued \nAverage number of days to fill a certificate request \nAmount of revenue collected \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n115,453 \n \n118,637 \n \n123,079 \n \n160,771 \n \n32 \n \n37 \n \n19 \n \n10 \n \n$2,886,321 \n \n$2,843,769 \n \n$2,756,025 \n \n$2,694,900 \n \n66 \n \n Department of Public Health: Attached Agencies \n \nBrain and Spinal Injury Trust Fund \nProgram Performance Measures: \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \nNumber of complete applications received \n \n217 \n \n216 \n \n193 \n \n210 \n \nAverage number of days from application submission to award date \n \n117 \n \n69 \n \n77 \n \nN/A \n \nPercentage of total annual budget dedicated to awards \n \n71.80% \n \n73.20% \n \n70.30% \n \n70.74% \n \nGeorgia Trauma Care Network Commission \nProgram Performance Measures: \nNumber of Emergency Medical Service Regions (out of 10 possible) participating in Trauma System Regionalization activities \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n4 \n \n4 \n \n4 \n \n5 \n \nNumber of First Responders trained from funding provided by the Commission \n \n317 \n \n272 \n \n204 \n \n372 \n \n67 \n \n Department of Public Safety \nAviation \nProgram Performance Measures: \nNumber of missions flown \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n1,451 \n \n1,622 \n \n1,575 \n \n1,587 \n \nCapitol Police Services \nProgram Performance Measures: \nNumber of security events \nNumber of incidents responded to \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n126 \n \n109 \n \n43 \n \n77 \n \n3,251 \n \n2,989 \n \n2,913 \n \n2,741 \n \nField Offices and Services \nProgram Performance Measures: \nNumber of vehicle stops performed \nPercentage of accident reports completed within 5 days \nNumber of accidents in Georgia worked \nPercentage of Computer Aided Dispatch (CAD) calls validated \nNumber of Nighthawks DUI stops \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n350,532 \n \n430,082 \n \n350,053 \n \n531,587 \n \n89.00% \n \n89.00% \n \n90.29% \n \n90.00% \n \n61,678 \n \n66,792 \n \n71,509 \n \n76,946 \n \n93.56% \n \n85.00% \n \n90.00% \n \n93.88% \n \n2,359 \n \n3,126 \n \n2,783 \n \n2,789 \n \nMotor Carrier Compliance \nProgram Performance Measures: \nNumber of commercial vehicle inspections \nPercentage of school buses found to have serious defects as a result of inspections \nNumber of vehicles weighed \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n80,869 \n \n82,499 \n \n72,663 \n \n83,357 \n \n17.00% \n \n12.00% \n \n11.35% \n \n17.00% \n \n14,259,670 \n \n13,050,385 \n \n13,142,639 \n \n10,514,333 \n \n68 \n \n Department of Public Safety: Attached Agencies \n \nFirefighter Standards and Training Council \nProgram Performance Measures: \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \nNumber of fire department agency inspections \n \n169 \n \n260 \n \n131 \n \n26 \n \nNumber of active firefighter positions \n \n30,082 \n \n30,418 \n \n30,418 \n \n30,559 \n \nOffice of Highway Safety \nProgram Performance Measures: \nPercentage of safety belt usage per federal fiscal year \nPercentage of child safety seat usage per federal fiscal year \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n95.50% \n \n97.30% \n \n97.30% \n \nN/A \n \n99.40% \n \n99.60% \n \n97.40% \n \nN/A \n \nPeace Officer Standards and Training Council \nProgram Performance Measures: \nPercentage of cases resulting in sanctions \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n82.50% \n \n89.10% \n \n81.98% \n \n86.00% \n \nNumber of cases per investigator \n \n131 \n \n186 \n \n193 \n \n197 \n \nNumber of certifications awarded \n \n9,177 \n \n9,238 \n \n9,631 \n \n9,274 \n \n69 \n \n Department of Public Safety: Attached Agencies \n \nPublic Safety Training Center \nProgram Performance Measures: \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \nAverage cost per law enforcement candidate \n \n$3,415.77 \n \n$3,425.68 \n \n$3,040.90 \n \n$3,174.75 \n \nAverage cost per fire fighter candidate \n \n$2,567.34 \n \n$2,713.33 \n \n$4,284.56 \n \n$5,149.04 \n \nNumber of candidates attending police or fire specialized training \n \n23,023 \n \n21,657 \n \n23,329 \n \n21,097 \n \nNumber of candidates attending police or fire basic training \n \n1,354 \n \n1,275 \n \n1,341 \n \n1,406 \n \nPercentage of candidates graduating from police or fire basic training \n \n76.00% \n \n76.00% \n \n80.00% \n \n79.00% \n \n70 \n \n Public Service Commission \nCommission Administration \nProgram Performance Measures: \nAgency turnover rate \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n9.00% \n \n4.00% \n \n7.00% \n \n9.00% \n \nFacility Protection \nProgram Performance Measures: \nNumber of pipeline safety inspections \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n489 \n \n350 \n \n520 \n \n449 \n \nNumber of people trained on Georgia Utility Facility Protection Act requirements \nNumber of Georgia Utility Facility Protection Act inspections per investigator \n \n2,287 823 \n \n2,197 600 \n \n1,740 470 \n \n1,540 401 \n \nUtilities Regulation \nProgram Performance Measures: \nNumber of telecommunications, natural gas, and electric complaints resolved by the Public Service Commission Average call wait time (in seconds) \nPercentage of total calls abandoned \nNumber of orders issued \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n8,159 \n \n7,988 \n \n7,591 \n \n7,343 \n \n23 \n \n38 \n \n60 \n \n36 \n \n5.66% \n \n6.04% \n \n7.04% \n \n5.50% \n \n1,350 \n \n1,413 \n \n1,193 \n \n1,155 \n \n71 \n \n Board of Regents \nAgricultural Experiment Station \nProgram Performance Measures: \nValue of research funds received \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n$26,112,098 \n \n$26,635,246 \n \n$30,120,955 \n \n$33,097,566 \n \nAthens/Tifton Vet Laboratories \nProgram Performance Measures: \nAverage cost per test \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n$33.30 \n \n$35.39 \n \n$30.69 \n \n$33.38 \n \nNumber of tests by the diagnostic laboratories for animal health diagnostic and surveillance testing \n \n182,324 \n \n166,288 \n \n192,360 \n \n199,506 \n \nCooperative Extension Service \nProgram Performance Measures: \nNumber of face-to-face client contacts made by Cooperative Extension through educational programs and consultations \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n1,376,972 \n \n1,559,696 \n \n1,347,883 \n \n1,377,536 \n \nNumber of client contacts per Cooperative Extension county faculty full-time equivalent \n \n188,114 \n \n251,603 \n \n128,521 \n \n140,445 \n \nNumber of youth served by Georgia 4-H \n \n184,328 \n \n171,693 \n \n175,372 \n \n172,354 \n \nEnterprise Innovation Institute \nProgram Performance Measures: \nNumber of enterprises and/or stakeholders served \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n9,428 \n \n9,570 \n \n8,771 \n \n10,206 \n \nEconomic impact in dollars generated per state appropriated dollar \n \n$207.91 \n \n$180.00 \n \n$338.40 \n \n$298.41 \n \nNumber of jobs created or saved \n \n25,554 \n \n23,059 \n \n23,296 \n \n16,017 \n \n72 \n \n Board of Regents \nForestry Cooperative Extension \nProgram Performance Measures: \nNumber of service programs for outreach on forestry conservation \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n166 \n \n278 \n \n378 \n \n274 \n \nNumber of service participants per full-time equivalent faculty \n \n1,282 \n \n2,379 \n \n2,158 \n \n1,939 \n \nForestry Research \nProgram Performance Measures: \nExternal sponsored research funds generated \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n$9,205,118 \n \n$7,495,627 \n \n$10,583,396 \n \n$7,665,952 \n \nGeorgia Archives \nProgram Performance Measures: \nHours open weekly to the public \nNumber of people served in-person \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n17 \n \n34 \n \n43 \n \n42 \n \n6,914 \n \n8,418 \n \n9,092 \n \n8,620 \n \nGeorgia Tech Research Institute \nProgram Performance Measures: \nExternal sponsored research funds generated \nEstimated total economic impact of Georgia Tech Research Institute's sponsored funded research and activities \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual $304,910,068 $363,267,164 $338,164,751 $367,480,410 \n$719,587,761 $857,310,508 $798,068,812 $867,253,768 \n \nMarine Institute \nProgram Performance Measures: \nTotal income from all facility fees and Indirect Cost Recovery \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n$153,333 \n \n$169,267 \n \n$171,868 \n \n$215,069 \n \nNumber of students receiving instructional time at UGAMI \n \n617 \n \n785 \n \n519 \n \n524 \n \nAnnualized dollars leveraged for the University of Georgia through grants requiring use of UGAMI facilities \n \n$1,396,409 \n \n$1,526,768 \n \n$1,796,642 \n \n$2,263,296 \n \n73 \n \n Board of Regents \nMarine Resources Extension Center \nProgram Performance Measures: \nNumber of consultations with Marine Extension coastal marine constituents \nTotal dollars generated from new commercial aquaculture operations including hard clams and oysters \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n45,778 \n \n59,205 \n \n60,427 \n \n34,236 \n \n$1,728,456 \n \n$1,140,283 \n \n$1,911,043 \n \n$1,728,483 \n \nMedical College of Georgia Hospital and Clinics \n \nProgram Performance Measures: \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \nTotal senior level residency trainees \n \n128 \n \n119 \n \n112 \n \n110 \n \nResidency program graduation rate \n \n99.25% \n \n99.16% \n \n99.11% \n \n92.00% \n \nPublic Libraries \nProgram Performance Measures: \nNumber of circulations in Georgia public libraries \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n39,394,201 \n \n39,001,826 \n \n37,350,547 \n \n36,085,039 \n \nTotal hours the public uses the Internet at Georgia public libraries \n \n12,662,590 \n \n13,224,365 \n \n15,016,043 \n \n15,153,024 \n \nPercentage of target population (those eligible for Library for the Blind and Physically Handicapped services) utilizing GLASS \n \n10.67% \n \n11.20% \n \n9.10% \n \n9.10% \n \nRegents Central Office \nProgram Performance Measures: \nNumber of online database searches on GALILEO \nNumber of degree programs approved \nNumber of degree programs terminated \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \nN/A \n \n25,202,280 \n \n23,014,323 \n \n22,023,558 \n \n38 \n \n21 \n \n37 \n \n39 \n \n48 \n \n260 \n \n20 \n \n39 \n \n74 \n \n Board of Regents \nSkidaway Institute of Oceanography \nProgram Performance Measures: \nAverage sponsored dollars generated per state appropriated dollar \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n$3.80 \n \n$2.57 \n \n$3.06 \n \n$3.19 \n \nAverage research dollars generated per faculty member \n \n$392,080 \n \n$303,564 \n \n$380,000 \n \n$378,120 \n \nTeaching \nProgram Performance Measures: \nNumber of students enrolled at University System of Georgia institutions Total sponsored fund revenue (in millions) \nSystem-wide graduation rate \nSystem-wide retention rate \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n314,565 \n \n309,469 \n \n312,936 \n \n318,164 \n \n$1,771 \n \n$1,700 \n \n$1,712 \n \n$1,751 \n \n61.35% \n \n60.36% \n \n57.70% \n \nN/A \n \n78.47% \n \n81.18% \n \n81.50% \n \nN/A \n \nVeterinary Medicine Experiment Station \nProgram Performance Measures: \nTotal extramural research funding \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n$15,549,308 \n \n$13,274,797 \n \n$14,892,123 \n \n$24,060,584 \n \nVeterinary Medicine Teaching Hospital \nProgram Performance Measures: \nTotal number of veterinary cases \nAverage net income per case \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n22,575 \n \n24,516 \n \n26,247 \n \n27,472 \n \n$50.62 \n \n$66.82 \n \n$69.81 \n \n$23.88 \n \n75 \n \n Board of Regents: Attached Agencies \n \nPayments to Georgia Military College \nProgram Performance Measures: \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \nPreparatory school graduation rate \n \n94.00% \n \n97.00% \n \n100.00% \n \n100.00% \n \nJunior college graduation rate \n \n23.00% \n \n25.00% \n \n25.00% \n \n27.00% \n \nPayments to Georgia Public Telecommunications Commission \n \nProgram Performance Measures: \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \nNumber of listeners using Georgia Public Broadcasting radio resources weekly \n \n210,600 \n \n198,300 \n \n221,100 \n \n327,200 \n \nNumber of media assets downloaded/streamed by education users \n \n8,218,248 \n \n8,291,441 \n \n8,648,339 \n \n6,322,186 \n \n76 \n \n Department of Revenue \nForestland Protection Grants \nProgram Performance Measures: \nNumber of jurisdictions reimbursed under the Forestland Protection Act \nNumber of reimbursements \nAmount of reimbursements \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n131 \n \n233 \n \n133 \n \n134 \n \n279 \n \n377 \n \n262 \n \n256 \n \n$22,169,471 \n \n$40,116,596 \n \n$29,072,520 \n \n$29,072,351 \n \nIndustry Regulation \nProgram Performance Measures: \nPercentage of alcohol inspections in compliance \nPercentage of tobacco inspections in compliance \nNumber of underage alcohol investigations \nNumber of underage tobacco investigations \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n87.00% \n \n89.00% \n \n89.00% \n \n75.40% \n \n93.00% \n \n90.00% \n \n90.00% \n \n81.57% \n \n4,285 \n \n3,673 \n \n3,686 \n \n3,254 \n \n2,311 \n \n2,355 \n \n2,873 \n \n2,616 \n \nLocal Tax Officials Retirement and FICA \nProgram Performance Measures: \nAmount of Employee Retirement System benefits paid for local retirement \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n$11,365,918 \n \n$8,716,466 \n \n$10,330,585 \n \n$7,777,866 \n \nNumber of officials and staff participating in Employee Retirement \n \n1,260 \n \n1,145 \n \n1,036 \n \n950 \n \nSystem \n \nAmount of FICA paid for local retirement \n \nN/A \n \n$681,314 \n \n$681,314 \n \n$681,314 \n \n77 \n \n Department of Revenue \nMotor Vehicle Registration and Titling \nProgram Performance Measures: \nAmount of revenue from motor vehicle registrations (in millions) \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n$224 \n \n$221 \n \n$238 \n \n$242 \n \nNumber of motor vehicle registrations processed \n \n8,797,338 \n \n8,933,714 \n \n9,136,983 \n \n9,329,835 \n \nNumber of motor vehicle registrations renewed online \n \n640,686 \n \n702,374 \n \n804,200 \n \n952,914 \n \nSalvage inspections completed statewide \n \n21,271 \n \n18,101 \n \n21,878 \n \n23,105 \n \nRevenue Processing \nProgram Performance Measures: \nTotal returns processed \nPercentage of individual tax returns filed electronically \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n6,250,000 \n \n6,536,719 \n \n7,488,690 \n \n8,037,113 \n \n83.00% \n \n82.02% \n \n83.45% \n \n86.04% \n \nTax Compliance \nProgram Performance Measures: \nNumber of telephone calls seeking assistance in the 11 Regional Offices \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n452,723 \n \n242,344 \n \n157,623 \n \n183,248 \n \nNumber of walk-in taxpayers seeking assistance in the 11 Regional Offices \n \n68,237 \n \n35,085 \n \n26,167 \n \n22,750 \n \nTotal revenue agent collections \n \n$185,104,374 $211,893,481 $409,125,320 $430,173,424 \n \nNumber of audits completed \n \n48,870 \n \n77,966 \n \n63,995 \n \n64,144 \n \nPercentage of audits in compliance \n \n45.00% \n \n46.00% \n \n48.00% \n \n42.00% \n \n78 \n \n Department of Revenue \nTaxpayer Services \nProgram Performance Measures: \nNumber of in-bound calls \nPercentage of inbound calls answered \nAverage call wait time (in seconds) \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n776,201 \n \n956,110 \n \n906,108 \n \n1,118,878 \n \n84.00% \n \n72.70% \n \n80.00% \n \n71.50% \n \n180 \n \n225 \n \n427 \n \n566 \n \n79 \n \n Secretary of State \nCorporations \nProgram Performance Measures: \nNumber of total corporation filings processed \nNumber of corporations call center calls received \nPercentage of corporations call center calls abandoned \nAverage speed of corporations call center calls answered (in minutes) \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n729,465 \n \n742,114 \n \n934,404 \n \n847,241 \n \n318,256 \n \n479,489 \n \n245,292 \n \n252,006 \n \n51.00% \n \n31.00% \n \n23.00% \n \n16.00% \n \n15.4 \n \n5.0 \n \n6.3 \n \n4.9 \n \nElections \nProgram Performance Measures: \nNumber of elections \nNumber of registered voters \nNumber of training classes offered through the election officials online certification program \nNumber of elections officials trained through the online certification program \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n528 \n \n725 \n \n299 \n \n517 \n \n6,175,037 \n \n5,949,652 \n \n6,136,218 \n \n6,397,189 \n \n64 \n \n32 \n \n42 \n \n42 \n \n1,464 \n \n1,482 \n \n1,207 \n \n1,156 \n \nInvestigations \nProgram Performance Measures: \nNumber of completed investigations \nNumber of regular inspections \nFines collected \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n1,087 \n \n988 \n \n895 \n \n819 \n \n12,907 \n \n11,258 \n \n11,334 \n \n11,745 \n \n$2,664,550 \n \n$1,754,200 \n \n$1,155,083 \n \n$1,190,000 \n \n80 \n \n Secretary of State \nProfessional Licensing Boards \nProgram Performance Measures: \nAverage number of days to process new applications \nNumber of license renewals processed \nNumber of new applications processed \nAverage speed of PLB call center calls answered (in minutes) \nNumber of PLB call center calls received \nPercentage of PLB call center calls abandoned \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n93 \n \n21 \n \n20 \n \n18 \n \n192,446 \n \n207,898 \n \n191,881 \n \n187,635 \n \n56,255 \n \n37,220 \n \n52,151 \n \n53,425 \n \n21.3 \n \n13.7 \n \n1.9 \n \n4.4 \n \n491,107 \n \n760,441 \n \n390,042 \n \n258,593 \n \n44.00% \n \n46.00% \n \n29.00% \n \n16.00% \n \nSecurities \nProgram Performance Measures: \nFines collected \nNumber of securities investigations closed \nNumber of completed examinations of registered investment advisor firms \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n$252,016 \n \n$190,999 \n \n$2,600 \n \n$29,022 \n \n95 \n \n63 \n \n19 \n \n33 \n \n73 \n \n73 \n \n56 \n \n18 \n \n81 \n \n Secretary of State: Attached Agencies \n \nGeorgia Commission on the Holocaust \nProgram Performance Measures: \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \nNumber of visitors to Commission sponsored exhibits \n \n16,212 \n \n27,585 \n \n16,917 \n \n7,640 \n \nNumber of attendees at Commission events \n \n1,558 \n \n4,265 \n \n4,489 \n \n6,066 \n \nNumber of students accessing Holocaust educational resource trunks \n \n1,542 \n \n1,216 \n \n582 \n \n1,091 \n \nReal Estate Commission \nProgram Performance Measures: \nPercentage of all completed applications processed within 5 business days of receipt \nAgency investigations completed \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n98.00% \n \n96.00% \n \n98.00% \n \n98.00% \n \n1,659 \n \n1,730 \n \n1,971 \n \n1,646 \n \nDollar amount of judgments paid from Real Estate Recovery Fund \n \n$0 \n \n$0 \n \n$7,932 \n \n$0 \n \nDollar amount of Real Estate Recovery Fund education and research contracts awarded \nReal Estate Recovery Fund balance \n \n$310,813 \n \n$150,866 \n \n$93,423 \n \n$113,896 \n \n$1,525,096 \n \n$1,491,072 \n \n$1,526,143 \n \n$1,563,598 \n \n82 \n \n Georgia Student Finance Commission \n \nEngineer Scholarship \nProgram Performance Measures: \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \nNumber of students obtaining forgivable loans \n \n204 \n \n238 \n \n285 \n \n290 \n \nPercentage of students repaying loans through service \n \n33.00% \n \n33.00% \n \n32.00% \n \n29.00% \n \nGeorgia Military College Scholarship \nProgram Performance Measures: \nNumber of students awarded scholarships \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n82 \n \n84 \n \n78 \n \n76 \n \nHERO Scholarship \nProgram Performance Measures: \nNumber of students receiving Helping Educate Reservists and their Offspring (HERO) scholarships \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n416 \n \n384 \n \n387 \n \n333 \n \nHOPE Administration \nProgram Performance Measures: \nNumber of active registered GAcollege411.org users \nNumber of students and parents met with for postsecondary advising and financial counseling \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n894,524 \n \n939,250 \n \n794,572 \n \n674,874 \n \n97,420 \n \n112,151 \n \n124,974 \n \n124,200 \n \nHOPE GED \nProgram Performance Measures: \nNumber of students receiving the HOPE GED grant \nPercentage of issued HOPE GED vouchers redeemed \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n3,666 \n \n3,510 \n \n1,613 \n \n872 \n \n24.00% \n \n27.00% \n \n53.00% \n \n17.00% \n \n83 \n \n Georgia Student Finance Commission \n \nHOPE Grant \nProgram Performance Measures: \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \nNumber of HOPE Grant awards disbursed \n \n136,489 \n \n133,167 \n \n102,261 \n \n74,033 \n \nAverage dollar amount per HOPE Grant award \n \n$527 \n \n$549 \n \n$537 \n \n$569 \n \nNumber of students receiving the HOPE Grant \n \n85,228 \n \n81,318 \n \n67,090 \n \n48,509 \n \nNumber of Zell Miller Grant awards disbursed \n \nN/A \n \nN/A \n \n21,357 \n \n25,040 \n \nNumber of Strategic Industries Workforce Development Grant awards disbursed \n \nN/A \n \n9,462 \n \n19,894 \n \n22,706 \n \nHOPE Scholarships - Private Schools \nProgram Performance Measures: \nNumber of awards disbursed \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n23,329 \n \n22,716 \n \n22,590 \n \n22,265 \n \nNumber of private school students receiving the HOPE Scholarship \n \n11,338 \n \n11,075 \n \n10,927 \n \n10,653 \n \nNumber of private school students receiving the Zell Miller Scholarship \n \n1,662 \n \n1,769 \n \n1,792 \n \n1,990 \n \nHOPE Scholarships - Public Schools \nProgram Performance Measures: \nNumber of awards disbursed \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n173,179 \n \n171,248 \n \n173,789 \n \n178,913 \n \nAverage dollar amount per award \n \n$1,748 \n \n$1,826 \n \n$1,897 \n \n$1,954 \n \nNumber of public school students receiving the HOPE Scholarship \n \n84,298 \n \n83,684 \n \n84,707 \n \n87,070 \n \nNumber of public school students receiving the Zell Miller Scholarship \n \n12,575 \n \n14,031 \n \n15,768 \n \n17,971 \n \n84 \n \n Georgia Student Finance Commission \n \nLow Interest Loans \nProgram Performance Measures: \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \nAverage dollar amount of loan \n \n$6,273 \n \n$6,449 \n \n$6,874 \n \n$4,618 \n \nNumber of students obtaining Low Interest Loans \n \n3,299 \n \n3,324 \n \n7,408 \n \n5,300 \n \nPercentage of students receiving loans who are also eligible to receive the Federal Pell Grant \n \n72.00% \n \n84.00% \n \n68.00% \n \n81.00% \n \nMove on When Ready \nProgram Performance Measures: \nNumber of awards disbursed \nAverage dollar amount per award \nNumber of semester credit hours \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n12,474 \n \n17,322 \n \n24,651 \n \n47,809 \n \n$802 \n \n$775 \n \n$775 \n \n$1,020 \n \n76,490 \n \n104,934 \n \n145,757 \n \n294,166 \n \nNorth Ga. Military Scholarship Grants \nProgram Performance Measures: \nNumber of students awarded scholarship \nPercentage of students repaying loans through service \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n133 \n \n143 \n \n158 \n \n165 \n \n48.00% \n \n62.00% \n \n56.00% \n \n52.00% \n \nNorth Georgia ROTC Grants \nProgram Performance Measures: \nNumber of students receiving the Reserve Officers' Training Corps grant \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n355 \n \n386 \n \n386 \n \n314 \n \nNumber of students receiving Reserve Officers' Training Corps Grant for Future Officers \n \n123 \n \n141 \n \n148 \n \n163 \n \n85 \n \n Georgia Student Finance Commission \n \nPublic Safety Memorial Grant \nProgram Performance Measures: \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \nNumber of students receiving the Public Safety Memorial Grant \n \n32 \n \n27 \n \n27 \n \n39 \n \nTuition Equalization Grants \nProgram Performance Measures: \nAverage dollar amount per award \nNumber of students receiving the Tuition Equalization Grant \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n$301 \n \n$302 \n \n$305 \n \n$384 \n \n33,279 \n \n31,843 \n \n30,226 \n \n29,008 \n \n86 \n \n Georgia Student Finance Commission: Attached Agencies \n \nNonpublic Postsecondary Education Commission \n \nProgram Performance Measures: \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \nPercentage of authorized colleges and schools that meet prescribed academic and financial standards without remediation \n \n83.00% \n \n82.00% \n \n83.00% \n \n83.00% \n \nTotal number of schools authorized by NPEC \n \n310 \n \n322 \n \n310 \n \n294 \n \n87 \n \n Teachers Retirement System \nLocal/Floor COLA \nProgram Performance Measures: \nPercentage of on-time payments made to retirees \nAverage monthly state-funded payment amount per recipient \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n100.00% \n \n100.00% \n \n100.00% \n \n100.00% \n \n$791 \n \n$754 \n \n$770 \n \n$773 \n \nSystem Administration \nProgram Performance Measures: \nCurrent number of retirees and beneficiaries receiving benefits \nNew retiree on-time processing rate \nTotal benefit payments made (in millions) \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n101,139 \n \n108,100 \n \n113,066 \n \n117,918 \n \n85.00% \n \n85.00% \n \n95.50% \n \n97.90% \n \n$3,548 \n \n$3,764 \n \n$3,997 \n \n$4,229 \n \n88 \n \n Technical College System of Georgia \nAdult Education \nProgram Performance Measures: \nNumber of students served \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n55,747 \n \n47,197 \n \n44,225 \n \n42,940 \n \nPercentage of Georgians without a high school credential that were served by TCSG Adult Education programs \nGED passage rate \n \n4.60% 72.00% \n \n3.90% 75.00% \n \n3.70% 65.10% \n \n3.90% 86.20% \n \nDepartmental Administration \nProgram Performance Measures: \nReturn on Investment as measured by the economic impact of: Increase in annual earnings of Tech Ed graduates; Increase in annual earnings of GED graduates; Federal and Other Funds generated by technical colleges; Estimated earnings from jobs created and saved by Quick Start (in millions) \nNumber of requests for new reports submitted to the Data Center \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n$1,205 \n \n$1,171 \n \n$1,024 \n \n$933 \n \n105 \n \n88 \n \n120 \n \n98 \n \nState funds per square foot \n \n$23.60 \n \n$22.95 \n \n$23.91 \n \n$23.90 \n \nQuick Start and Customized Services \nProgram Performance Measures: \nNumber of Quick Start projects delivered \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n133 \n \n123 \n \n115 \n \n106 \n \nNumber of jobs created in Georgia with the assistance of Quick Start \n \n9,431 \n \n6,928 \n \n8,509 \n \n6,703 \n \nNumber of individuals successfully trained by Quick Start \n \n60,155 \n \n53,316 \n \n73,536 \n \n45,716 \n \nAverage support cost per project \n \n$16,844 \n \n$17,123 \n \n$24,002 \n \n$15,133 \n \nNumber of unique companies served through customized business and industry training at technical colleges \n \n2,932 \n \n3,172 \n \n3,682 \n \n4,492 \n \n89 \n \n Technical College System of Georgia \nTechnical Education \nProgram Performance Measures: \nTwo-year graduation rate of students who are enrolled in an award program with 12 hours and at least one vocational course in their enrollment history \nTechnical education retention rate \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n61.00% \n \n62.20% \n \n65.90% \n \n70.30% \n \n62.20% \n \n63.30% \n \n64.00% \n \n66.40% \n \nTotal enrollment in credit programs \n \n151,150 \n \n143,658 \n \n135,786 \n \n133,455 \n \nNumber of students that graduated in Strategic Industries Workforce Development Grant programs \nPercentage of total credit hours that are associated with dual enrollment programs \n \nN/A 3.00% \n \n3,049 4.10% \n \n9,176 5.70% \n \n14,819 8.50% \n \n90 \n \n Department of Transportation \nCapital Construction Projects \nProgram Performance Measures: \nPercentage of projects completed on budget (Target: 90%) \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n94.49% \n \n94.42% \n \n93.00% \n \n84.85% \n \nMetro Atlanta highway morning peak hour speeds (6 a.m. to 10 a.m.) on selected Key Performance Indicator corridors (Target: 40 mph) \n \n39.00 \n \n37.30 \n \n43.57 \n \n36.51 \n \nCapital Maintenance Projects \nProgram Performance Measures: \nPercentage of interstate miles meeting GDOT maintenance standards (Target: 90%) \nPercentage of state-owned non-interstate road miles meeting GDOT maintenance standards (Target: 90%) \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n83.00% \n \n74.00% \n \n80.00% \n \n80.06% \n \n71.00% \n \n73.00% \n \n73.00% \n \n73.40% \n \nConstruction Administration \nProgram Performance Measures: \nPercentage of Right of Way (ROW) authorized on schedule per the approved State Transportation Improvement Plan (STIP) as initially approved \nPercentage of construction authorized on schedule per the approved STIP as initially approved \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n55.00% \n \n58.00% \n \n29.00% \n \n45.00% \n \n75.00% \n \n69.00% \n \n63.00% \n \n59.00% \n \nRatio of the Engineer's Estimate (official estimate) to the award amount \n \n96.00% \n \n96.80% \n \n102.11% \n \n100.41% \n \nData Collection, Compliance and Reporting \nProgram Performance Measures: \nPercentage of miles in the public road system inventoried (includes all roads) \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n71.70% \n \n35.75% \n \n7.92% \n \n26.39% \n \nPercentage of reports filed on time that assist in establishing Georgia's federal funding level (Target: 100%) \n \n100.00% \n \n100.00% \n \n100.00% \n \n100.00% \n \n91 \n \n Department of Transportation \nDepartmental Administration \nProgram Performance Measures: \nNumber of internal audit findings \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n13 \n \n15 \n \n62 \n \n59 \n \nPercentage of those Disadvantaged Business Enterprise (DBE) applications that actually received certification, as compared to the total number of DBE certifications applied for \n \n66.76% \n \n65.07% \n \n70.70% \n \n93.44% \n \nIntermodal \nProgram Performance Measures: \nPercentage of airports meeting state licensing requirements (Target: 95%) \nNumber of transit contracts provided to sub recipients \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n87.00% \n \n85.00% \n \n82.00% \n \n88.00% \n \n279 \n \n187 \n \n138 \n \n134 \n \nNumber of track miles rehabilitated \n \n26 \n \n38 \n \n99 \n \n84 \n \nPercentage of state appropriated funds used to leverage federal matching dollars for airport maintenance and improvement projects \nValue of state funded grant awards for airport maintenance and improvement projects \n \n88.00% $1,472,174 \n \n91.00% $2,178,795 \n \n38.00% \n \n29.93% \n \n$9,899,954 \n \n$13,041,000 \n \nLocal Maintenance and Improvement Grants \nProgram Performance Measures: \nNumber of projects funded \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n564 \n \n567 \n \n544 \n \n561 \n \nPercentage of authorized funds expended \n \n99.68% \n \n98.69% \n \n97.60% \n \n95.87% \n \n92 \n \n Department of Transportation \nLocal Road Assistance Administration \nProgram Performance Measures: \nPercentage of off-system projects in the Statewide Transportation Improvement Program authorized to construction in the year programmed \nPercentage of local let road and bridge construction projects completed on schedule \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n56.00% \n \n86.00% \n \n70.18% \n \n86.00% \n \n96.00% \n \n75.00% \n \n71.11% \n \n80.77% \n \nNumber of Locally Administered Projects (LAP) certifications issued each year \n \n10 \n \n10 \n \n36 \n \n27 \n \nPlanning \nProgram Performance Measures: \nThe number of phases (Preliminary Engineering, Right-of-Way, Construction) programed in the STIP/TIP within the Freight Network \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n151 \n \n149 \n \n97 \n \n212 \n \nRoutine Maintenance \nProgram Performance Measures: \nNumber of bridge inspections each year \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n7,112 \n \n7,735 \n \n8,325 \n \n8,984 \n \nPercentage of state-owned bridges meeting GDOT maintenance standards (85% goal) \n \n86.00% \n \n86.00% \n \n89.00% \n \n88.00% \n \nTraffic Management and Control \nProgram Performance Measures: \nNumber of Highway Emergency Response Operator (HERO) motor assists \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n109,880 \n \n104,323 \n \n105,420 \n \n102,977 \n \n93 \n \n Department of Transportation: Attached Agencies \n \nPayments to State Road and Tollway Authority \n \nProgram Performance Measures: \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \nPercentage of Guaranteed Revenue Bonds, Reimbursement Revenue Bonds, or Grant Anticipation Revenue Bonds payment schedules reviewed prior to the 1st monthly payment (Target: 100%) \n \n100.00% \n \n100.00% \n \n100.00% \n \n100.00% \n \nNumber of Guaranteed Revenue Bonds, Reimbursement Revenue Bonds, or Grant Anticipation Revenue Bonds Bond payments made to State Road and Tollway Authority \n \n2 \n \n2 \n \n2 \n \n2 \n \nPercentage of Guaranteed Revenue Bonds, Reimbursement Revenue Bonds, or Grant Anticipation Revenue Bonds payments made in accordance with the agreed upon payment schedule \n \n100.00% \n \n100.00% \n \n100.00% \n \n100.00% \n \n94 \n \n Department of Veterans Service \nAdministration \nProgram Performance Measures: \nNumber of payments processed \nPercentage of payments processed electronically \nAgency turnover rate \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n2,129 \n \n2,200 \n \n1,968 \n \n2,080 \n \n69.00% \n \n70.00% \n \n62.00% \n \n68.00% \n \n9.27% \n \n10.00% \n \n11.00% \n \n15.50% \n \nGeorgia Veterans Memorial Cemetery \nProgram Performance Measures: \nTotal interments per year \nState cost per interment \nPercentage of graves marked timely (Veterans Affairs standard: 95% in 60 days or less) \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n401 \n \n342 \n \n414 \n \n410 \n \n$1,209 \n \n$1,459 \n \n$1,340 \n \n$1,612 \n \n97.90% \n \n90.90% \n \n100.00% \n \n99.50% \n \nGeorgia War Veterans Nursing Homes \nProgram Performance Measures: \nAverage daily census - Augusta \nAverage daily census -Milledgeville \nCost per veteran patient day - Augusta \nCost per veteran patient day - Milledgeville \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n164 \n \n156 \n \n153 \n \n159 \n \n225 \n \n221 \n \n243 \n \n246 \n \n$175 \n \n$191 \n \n$207 \n \n$205 \n \n$191 \n \n$195 \n \n$206 \n \n$208 \n \n95 \n \n Department of Veterans Service \nVeterans Benefits \nProgram Performance Measures: \nTotal veterans compensation and pension dollars into Georgia (in millions per calendar year) \nNumber of schools and training establishments approved through the State Approving Agency \nNumber of veterans per Veterans Field Service Office \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n$2,090 \n \n$2,482 \n \n$3,004 \n \n$3,112 \n \n1,563 \n \n1,624 \n \n1,654 \n \n1,679 \n \n15,220 \n \n14,894 \n \n14,762 \n \n14,755 \n \nNumber of appeals hearings (per calendar year) \n \n2,826 \n \n2,602 \n \n2,716 \n \n3,090 \n \n96 \n \n State Board of Workers' Compensation \n \nAdminister the Workers' Compensation Laws \n \nProgram Performance Measures: \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \nNumber of claims received \n \n33,865 \n \n39,428 \n \n38,803 \n \n40,446 \n \nPercentage of businesses investigated who were found in noncompliance \nPercentage of cases disposed of within 60 days of hearing date \n \n8.80% 91.00% \n \n8.50% 90.00% \n \n8.70% 97.00% \n \n9.85% 94.00% \n \nBoard Administration \nProgram Performance Measures: \nNumber of payments processed \nEmployee turnover rate \n \nFY 2013 Actual FY 2014 Actual FY 2015 Actual FY 2016 Actual \n \n1,796 \n \n1,626 \n \n1,645 \n \n1,719 \n \n21.00% \n \n16.00% \n \n9.67% \n \n10.48% \n \n97 \n \n Governor's O ce of \nPLANNING AND BUDGET \nTHE STA TE OF GEORGI A \n#2 CAPITOL SQUARE | ATLANTA, GA 30334 | 404.656.3820 | WWW.OPB.GEORGIA.GOV \n \n "},{"id":"dlg_ggpd_y-ga-bg620-b-ps1-bp47-b2015-belec-p-btext","title":"FY 2015 performance measure report","collection_id":"dlg_ggpd","collection_title":"Georgia Government Publications","dcterms_contributor":["Georgia. Office of Planning and Budget, issuing body."],"dcterms_spatial":["United States, Georgia, 32.75042, -83.50018"],"dcterms_creator":["Georgia. Governor's Office of Planning and Budget"],"dc_date":["2015"],"dcterms_description":["Performance measure report."],"dc_format":["application/pdf"],"dcterms_identifier":null,"dcterms_language":["eng"],"dcterms_publisher":["Atlanta, Ga. : Georgia. Governor's Office of Planning and Budget"],"dc_relation":null,"dc_right":["http://rightsstatements.org/vocab/InC/1.0/"],"dcterms_is_part_of":null,"dcterms_subject":["Government productivity--Georgia--Evaluation--Statistics--Periodicals","State governments--Georgia--Evaluation--Statistics--Periodicals"],"dcterms_title":["FY 2015 performance measure report"],"dcterms_type":["Text"],"dcterms_provenance":["University of Georgia. Map and Government Information Library"],"edm_is_shown_by":["https://dlg.galileo.usg.edu/do:dlg_ggpd_y-ga-bg620-b-ps1-bp47-b2015-belec-p-btext"],"edm_is_shown_at":["https://dlg.galileo.usg.edu/id:dlg_ggpd_y-ga-bg620-b-ps1-bp47-b2015-belec-p-btext"],"dcterms_temporal":null,"dcterms_rights_holder":null,"dcterms_bibliographic_citation":null,"dlg_local_right":null,"dcterms_medium":["state government records","official reports"],"dcterms_extent":null,"dlg_subject_personal":null,"iiif_manifest_url_ss":null,"dcterms_subject_fast":null,"fulltext":"Performance \nMeasure FY 2015 \nReport \nGovernor's Office of Planning and Budget \n \n Table of Contents \nBoard of Regents................................................................................................................................ 1 Bright from the Start: Georgia Department of Early Care and Learning ........................................... 8 Commissioner of Insurance ............................................................................................................... 10 Court of Appeals ................................................................................................................................ 11 Department of Administrative Services ............................................................................................. 12 Department of Agriculture................................................................................................................. 15 Department of Audits and Accounts ................................................................................................. 17 Department of Banking and Finance ................................................................................................. 18 Department of Behavioral Health and Developmental Disabilities ................................................... 20 Department of Community Affairs .................................................................................................... 25 Department of Community Health .................................................................................................... 28 Department of Corrections ................................................................................................................ 33 Department of Defense ..................................................................................................................... 35 Department of Driver Services........................................................................................................... 36 Department of Economic Development ............................................................................................ 38 Department of Education .................................................................................................................. 40 Department of Human Services......................................................................................................... 48 Department of Juvenile Justice.......................................................................................................... 55 Department of Labor ......................................................................................................................... 56 Department of Law ............................................................................................................................ 58 Department of Natural Resources ..................................................................................................... 59 Department of Public Health ............................................................................................................. 61 Department of Public Safety .............................................................................................................. 66 Department of Revenue .................................................................................................................... 69 Department of Transportation .......................................................................................................... 72 Department of Veterans Service........................................................................................................ 75 Employees' Retirement System of Georgia ....................................................................................... 77 Georgia Bureau of Investigation ........................................................................................................ 78 Georgia Forestry Commission ............................................................................................................ 80 Georgia Student Finance Commission ............................................................................................... 81 Office of the Governor ....................................................................................................................... 85 Public Defender Standards Council.................................................................................................... 89 Public Service Commission................................................................................................................. 90 Secretary of State............................................................................................................................... 91 State Accounting Office ..................................................................................................................... 94 State Board of Pardons and Paroles .................................................................................................. 95 State Board of Workers' Compensation ............................................................................................ 97 State Properties Commission............................................................................................................. 98 State Soil and Water Conservation Commission ............................................................................... 99 Teachers Retirement System ............................................................................................................. 100 Technical College System of Georgia ................................................................................................. 101 \n \n Board of Regents \nAgricultural Experiment Station \nProgram Performance Measures: \nAverage grant dollars earned per researcher \nEstimated value of savings achieved by avoiding crop loss due to plant disease (in millions) Number of journal articles by College of Agricultural and Environmental Sciences research faculty Number of journal articles per full-time equivalent on the College of Agricultural and Environmental Sciences research faculty Number of new products developed for industry \nValue of research funds received \nAthens/Tifton Vet Laboratories \nProgram Performance Measures: \nAverage cost per test \nNumber of accessions per year by the diagnostic laboratories for animal health diagnostic and surveillance testing Number of tests per year by the diagnostic laboratories for animal health diagnostic and surveillance testing Percentage of customers of the Diagnostic Labs that rate their services from excellent to good Percentage of operating expenses covered by client revenue \nCooperative Extension Service \nProgram Performance Measures: \nNumber of client contacts per Cooperative Extension county faculty full-time equivalent Number of Continuing Education Units provided to clientele \nNumber of face-to-face client contacts made by Cooperative Extension through educational programs and consultations Number of face-to-face client contacts per Cooperative Extension county faculty full-time equivalent \nEnterprise Innovation Institute \nProgram Performance Measures: \nDollars in economic impact generated from each state dollar appropriated Number of enterprises and/or stakeholders served \nNumber of jobs created or saved \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n$309,369.00 $326.59 \n \n$270,067.00 $3.76 \n \n$403,615.00 $222.44 \n \n$311,972.00 N/A \n \n784.00 \n \n666.00 \n \n628.00 \n \n599.00 \n \n7.10 \n \n6.10 \n \n6.14 \n \n7.16 \n \n70.00 $34,185,305.00 \n \n88.00 $29,734,335.00 \n \n33.00 $41,249,428.00 \n \n44.00 $26,112,098.00 \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n$34.37 91,682.00 \n \n$31.47 87,140.00 \n \n$34.86 80,797.00 \n \n$33.30 74,113.00 \n \nN/A \n \n188,698.00 \n \n184,558.00 \n \n182,324.00 \n \n96.00% \n \n99.00% \n \n97.70% \n \n97.50% \n \n33.04% \n \n37.00% \n \n38.54% \n \n41.31% \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n469,123.00 \n \n433,158.00 \n \n330,026.00 \n \n286,677.36 \n \n52,765.00 2,255,924.00 \n \n43,361.00 1,420,955.00 \n \n37,226.00 1,391,432.00 \n \n42,092.00 1,376,972.00 \n \n11,549.00 \n \n8,110.00 \n \n9,107.42 \n \n8,726.06 \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n$214.00 \n \n$143.00 \n \n$356.00 \n \n$207.91 \n \n7,075.00 21,376.00 \n \n9,957.00 18,801.00 \n \n8,795.00 25,023.00 \n \n9,428.00 25,554.00 \n \nGovernor's Office of Planning and Budget \n \n1 of 103 \n \n Board of Regents \nForestry Cooperative Extension \nProgram Performance Measures: \nNumber of public service publications Number of service participants per full-time equivalent Number of service programs for outreach on forestry conservation \nForestry Research \nProgram Performance Measures: \nExternal sponsored research funds generated Extramural funds earned per each state dollar Number of research proposals Number of research publications \nGeorgia Archives \nProgram Performance Measures: \nHours open weekly to the public Number of on-site visitors Number of people served Number of records stored per cubic foot at the Archives building Number of records stored per cubic foot at the State Records Center Number of reference questions answered Number of scanned images available to the public on the Internet (Archives Virtual Vault) Number of students, teachers and the public trained/educated Georgia Archives workshops/lectures Number of unique visitors to the Georgia Archives web site \nGeorgia Radiation Therapy Center \nProgram Performance Measures: \nNumber of patients Percentage of Stage I Breast Cancer Patients that are alive 5 years post-diagnosis Staff cost per patient \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n96.00 1,000.00 \n154.00 \n \n110.00 1,361.49 \n158.00 \n \n110.00 1,843.78 \n158.00 \n \n100.00 1,393.19 \n200.00 \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n$9,984,734.00 $3.54 \n236.00 172.00 \n \n$9,491,727.00 $3.60 \n232.00 169.00 \n \n$8,570,581.00 $3.32 \n222.00 179.00 \n \n$8,142,052.00 $3.18 \n225.00 170.00 \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n26.00 7,476.00 10,814.00 76,027.50 \n \n17.00 6,354.00 8,649.00 77,469.88 \n \n17.00 5,145.00 7,259.00 80,212.38 \n \n17.00 5,469.00 6,914.00 80,640.38 \n \n180,056.00 \n \n184,106.00 \n \n173,431.00 \n \n197,427.00 \n \n4,522.00 891,612.00 \n \n3,595.00 1,449,304.00 \n \n3,139.00 1,472,476.00 \n \n3,630.00 1,473,676.00 \n \n3,338.00 \n \n2,295.00 \n \n2,114.00 \n \n1,445.00 \n \n2,613,853.00 \n \n1,419,947.00 \n \n1,435,682.00 \n \nN/A \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n26,252.00 100.00% \n \n27,130.00 87.50% \n \n23,050.00 100.00% \n \n23,248.00 100.00% \n \n$89.69 \n \n$92.14 \n \n$100.32 \n \n$98.87 \n \nGovernor's Office of Planning and Budget \n \n2 of 103 \n \n Board of Regents \nGeorgia Tech Research Institute \nProgram Performance Measures: \nDollars of external research funds generated for each dollar of state allocation received Estimated total economic impact of Georgia Tech Research Institute's sponsored funded research and activities External sponsored research funds generated \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n$30.00 \n \n$35.00 \n \n$53.00 \n \n$55.87 \n \n$472,240,000.00 $508,580,000.00 $722,718,676.00 $719,587,760.57 \n \n$194,727,862.00 $205,495,289.00 $306,236,727.00 $304,910,068.04 \n \nMarine Institute \nProgram Performance Measures: \nCitations in the scientific literature this year of UGAMI publications from the previous 5 years Income from short-term visitors (research and education), includes facilities and vessels Number of \"Person Days\" delivered per state funded staff member in support of persons conducting research and education at the Marine Institute Number of \"Person Days\" spent on research and education \nNumber of publications, presentations, and theses \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n262.00 \n \n302.00 \n \n205.00 \n \n224.00 \n \n$80,972.00 \n \n$90,078.00 \n \n$104,203.00 \n \n$86,870.00 \n \n523.00 \n \n364.00 \n \n490.64 \n \n373.40 \n \n6,012.00 66.00 \n \n4,548.00 68.00 \n \n5,765.00 30.00 \n \n4,014.00 23.00 \n \nMarine Resources Extension Center \nProgram Performance Measures: \nAverage number of persons trained in a Hazard Analysis Critical Control Point seafood safety course per Marine Extension Service faculty \nNumber of individuals trained by Marine Extension Services in a Hazard Analysis Critical Control Point course for the safe processing and handling of seafood \nNumber of interactions with Marine Extension Service coastal marine constituents \nTotal dollars generated from new commercial aquaculture operations including hard clams and oysters \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n20.50 \n \n20.00 \n \n20.00 \n \n42.00 \n \n41.00 \n \n40.00 \n \n40.00 \n \n42.00 \n \n38,241.00 \n \n23,239.00 \n \n51,417.00 \n \n45,778.00 \n \n$1,881,505.00 $1,466,003.00 $1,668,649.00 $1,728,456.00 \n \nMedical College of Georgia Hospital and Clinics \n \nProgram Performance Measures: \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nPercentage of individual residency training programs accredited \n \n100.00% \n \n97.70% \n \n100.00% \n \n100.00% \n \nResidency program graduation rate \n \n96.30% \n \n95.50% \n \n99.22% \n \n99.25% \n \nTotal senior level residency trainees \n \n109.00 \n \n139.00 \n \n126.00 \n \n128.00 \n \nGovernor's Office of Planning and Budget \n \n3 of 103 \n \n Board of Regents \nPayments to Georgia Military College \nProgram Performance Measures: \nJunior college fall enrollment Junior college graduation rate Junior college state appropriated dollar per student Preparatory school fall enrollment Preparatory school graduation rate Preparatory school state appropriated dollar per student \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n5,764.00 21.70% $136.00 507.00 88.00% \n$3,176.00 \n \n6,013.00 23.50% $129.00 522.00 90.00% \n$3,097.00 \n \n7,456.00 22.80% $104.00 513.00 \n100.00% $3,047.00 \n \n8,071.00 23.00% $81.94 510.00 94.00% \n$3,154.00 \n \nPayments to Georgia Public Telecommunications Commission \n \nProgram Performance Measures: \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nCost to raise a dollar \n \n$0.61 \n \n$0.54 \n \n$0.52 \n \n$0.56 \n \nNumber of listeners using Georgia Public Broadcasting radio resources weekly \nNumber of media assets downloaded/streamed by education users annually \nNumber of unduplicated households viewing Georgia Public Broadcasting T.V. resources monthly \nNumber of unduplicated visitors using Georgia Public Broadcasting new media resources annually \nPercentage of total operating expenditures supported by state funding \n \n191,000.00 4,195,074.00 2,002,336.00 1,049,611.00 \n53.00% \n \n198,000.00 4,868,327.00 2,015,657.00 1,599,137.00 \n47.00% \n \n193,600.00 4,578,744.00 1,953,164.00 2,032,291.00 \n42.00% \n \n210,600.00 8,218,248.00 1,809,741.00 2,860,082.00 \n46.00% \n \nPublic Libraries \nProgram Performance Measures: \nChildren's program attendance \nLocal library staff attending continuing education provided by GPLS Number of circulations in Georgia public libraries \nNumber of interlibrary PINES loans \nNumber of professional assistance communications with local library system staff Number of talking book circulations \nPercentage of Georgians with a library card \nPercentage of target population (those eligible for Library for the Blind and Physically Handicapped services) utilizing GLASS Total hours the public uses the Internet at Georgia public libraries \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n1,472,212.00 N/A \n \n1,457,320.00 N/A \n \n1,414,618.00 2,658.00 \n \n1,338,197.00 2,816.00 \n \n47,155,895.00 670,041.00 N/A \n \n48,205,800.00 707,694.00 N/A \n \n43,529,545.00 722,411.00 N/A \n \n39,394,201.00 726,407.00 N/A \n \n419,576.00 43.00% 9.96% \n \n475,690.00 44.00% 10.11% \n \n465,185.00 43.60% 9.93% \n \n483,118.00 44.00% 10.67% \n \n13,508,851.00 12,189,724.00 13,176,228.00 12,662,590.00 \n \nGovernor's Office of Planning and Budget \n \n4 of 103 \n \n Board of Regents \nPublic Service/Special Funding Initiatives \nProgram Performance Measures: \nGHSU/UGA Medical Partnership class size \nNumber of direct extension contacts made at Ft. Valley State University Return on investment in terms of external grant and other funding generated for each state dollar appropriated related to the Georgia Health Sciences University Cardiology Center Special Funding Initiative Students in Nurse Anesthetist Program \nRegents Central Office \nProgram Performance Measures: \nAverage number of days to process a payment \nAverage percent cost increase in health benefits over prior year \nCommunicate Key Board Actions/USG News (number of news releases) Employee turnover rate \nNumber of audit findings \nNumber of degree programs approved \nNumber of degree programs terminated \nNumber of engagements (assurance, consulting and investigation) completed by USG Internal Audits Number of Georgia RCP Optometry students completing/graduating from the program Number of media inquiries \nNumber of online database searches on GALILEO \nNumber of open records requests \nNumber of page views on USG webpages (public inquiries) \nPercentage of eligible audit organizations with a satisfactory peer review Percentage of new and under-represented service provider participation for design and construction Percentage of payments made electronically \nPercentage of rented space directly related to unmet campus needs Total payments processed \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nN/A 38,301.00 \n \n40.00 38,250.00 \n \n80.00 41,104.00 \n \n120.00 74,220.00 \n \n$1.46 \n \n$2.04 \n \n$2.76 \n \n$2.83 \n \n60.00 \n \n59.00 \n \n60.00 \n \n62.00 \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n19.00 8.20% 68.00 \n \n23.00 9.20% 58.00 \n \n28.00 5.20% 58.00 \n \n22.00 6.38% 51.00 \n \n6.00% 2.00 49.00 6.00 \n259.00 \n \n16.00% 1.00 73.00 16.00 \n262.00 \n \n17.00% 0.00 44.00 \n277.00 280.00 \n \n12.00% N/A \n38.00 48.00 336.00 \n \n8.00 \n \n5.00 \n \n7.00 \n \n9.00 \n \n274.00 42,009,934.00 \n66.00 1,893,249.00 \n88.00% \n \n194.00 47,812,845.00 \n60.00 1,800,473.00 \n100.00% \n \n321.00 179,331,891.00 \n96.00 2,105,401.00 \n100.00% \n \n371.00 438,692,291.00 \n46.00 4,244,495.00 \n100.00% \n \n6.00% \n \n3.00% \n \n16.00% \n \n14.00% \n \n55.00% 25.14% \n \n67.00% 24.97% \n \n66.00% 26.48% \n \n67.00% 26.37% \n \n5,152.00 \n \n4,338.00 \n \n4,207.00 \n \n4,665.00 \n \nGovernor's Office of Planning and Budget \n \n5 of 103 \n \n Board of Regents \nResearch Consortium \nProgram Performance Measures: \nAverage number of projects per GEDC faculty member Computer Science student credit hours taught at Kennesaw State University (KSU) Funding expenditures GEDC for active research projects Number of Georgia Electronic Design Center (GEDC) active sponsor industry projects Number of KSU computer science graduates Number of students engaged in GEDC active research projects Student credit hours per KSU computer science faculty member \nSkidaway Institute of Oceanography \nProgram Performance Measures: \nAdditional sponsored and other dollars generated for each state dollar Number of papers and presentations presented by faculty Percentage of research grant proposals awarded in each fiscal year \nTeaching \nProgram Performance Measures: \nIn-state tuition affordability ranking for the University System of Georgia's public four-year institutions among the 16 member states of the Southern Regional Education Board Number of students enrolled at University System of Georgia institutions System-wide graduation rate System-wide retention rate Total sponsored fund revenue (in millions) \nVeterinary Medicine Experiment Station \nProgram Performance Measures: \nExtramural research dollars generated per state dollar Total extramural research funding Total scientific publications \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n8.10 828.00 \n \n8.10 981.00 \n \n8.20 1,089.00 \n \n8.20 840.00 \n \n$9,293,353.00 122.00 \n \n$11,447,598.00 122.00 \n \n$10,431,137.00 123.00 \n \n$9,106,471.00 125.00 \n \n40.00 N/A \n276.00 \n \n27.00 N/A \n327.00 \n \n54.00 108.00 363.00 \n \n32.00 106.00 420.00 \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n$3.00 \n \n$3.00 \n \n$3.00 \n \n$3.80 \n \n146.00 43.00% \n \n150.00 35.00% \n \n148.00 37.00% \n \n135.00 41.00% \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n7.00 \n \n7.00 \n \n7.00 \n \nN/A \n \n301,892.00 \n59.19% 77.00% $1,762.00 \n \n311,442.00 \n59.51% 76.59% $1,929.00 \n \n318,027.00 \n60.47% 76.08% $1,797.00 \n \n314,565.00 \nN/A N/A $1,771.00 \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n$5.56 $15,365,086.00 \n326.00 \n \n$6.41 $17,018,986.00 \n354.00 \n \n$6.93 $17,460,592.00 \n325.00 \n \n$6.05 $15,549,308.00 \n244.00 \n \nGovernor's Office of Planning and Budget \n \n6 of 103 \n \n Board of Regents \nVeterinary Medicine Teaching Hospital \nProgram Performance Measures: \nAnnual caseload Average net income/case Percentage of clients surveyed who rate the services received as good or excellent \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n19,696.00 $32.00 95.00% \n \n19,801.00 $66.24 95.00% \n \n20,892.00 $36.98 97.00% \n \n22,575.00 $50.62 98.00% \n \nGovernor's Office of Planning and Budget \n \n7 of 103 \n \n Bright from the Start: Georgia Department of Early Care and Learning \n \nChild Care Services \nProgram Performance Measures: \nAverage days to respond to category one serious complaints \nNumber of audit findings \nNumber of licensing, monitoring, technical assistance, and complaint investigation visits to child care learning centers, group day care homes, and family day care homes each fiscal year in order to increase compliance and raise quality \nPercentage of licensed child care learning centers, group day care homes, and family day care homes that are compliant with licensing rules \nPercentage of weekly Child Care Subsidy Payments processed electronically \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nN/A 0.00 14,667.00 \n \nN/A 0.00 19,019.00 \n \n2.00 0.00 13,045.00 \n \n2.15 0.00 11,800.00 \n \n81.00% N/A \n \n88.00% N/A \n \n92.00% 94.00% \n \n88.00% 96.00% \n \nNutrition \nProgram Performance Measures: \nAverage cost of breakfast per student \nAverage cost of lunch per student \nAverage number of lunches served daily \nAverage number of lunches served daily. \nNumber of counties participating in the Child and Adult Care Food Program Number of counties participating in the Summer Food Service Program Number of feeding sites per fiscal year for both the Child and Adult Care Food Program and Summer Food Service Program, which is a result of further outreach and training efforts Number of meals served per year by providers in the Child and Adult Care Food Program and the Summer Food Service Program Number of program provider trainings provided on healthier menu options per year Percentage of accurately submitted monthly claims reimbursed within 10 days of receipt Percentage of children participating in the Breakfast Program \nPercentage of children participating in the lunch program \nPercentage of children participating in the lunch program \nPercentage of local school systems, under review, that are in full compliance with the nutritional standards required by the USDA Percentage of school districts with more than 75% of students participating in the Free and Reduce Lunch Program Total number of lunches served (in millions) \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n$1.56 $2.49 1,178,803.00 \nN/A 157.00 \n \n$1.67 $2.63 1,195,275.00 \nN/A 155.00 \n \n$1.62 $2.69 1,206,000.00 \nN/A 154.00 \n \n$1.61 $2.89 1,005,252.00 \nN/A 152.00 \n \n137.00 \n \n135.00 \n \n135.00 \n \n140.00 \n \n5,956.00 \n \n6,310.00 \n \n6,280.00 \n \n6,036.00 \n \n86,001,243.00 85,200,000.00 80,667,591.00 80,987,968.00 \n \n2.00 \n99.00% \n34.50% 74.50% \nN/A 91.00% \n \n0.00 \n97.00% \n34.90% 75.10% \nN/A 92.00% \n \n4.00 \n98.00% \n36.20% 74.40% \nN/A 95.00% \n \n8.00 \n98.00% \n35.50% 70.50% \nN/A 58.00% \n \n23.24% 214.00 \n \n27.23% 210.00 \n \n29.59% 212.00 \n \n32.66% 203.00 \n \nGovernor's Office of Planning and Budget \n \n8 of 103 \n \n Bright from the Start: Georgia Department of Early Care and Learning \n \nPre-Kindergarten Program \nProgram Performance Measures: \nGeorgia Pre-Kindergarten program enrollment \nNumber of children on Pre-Kindergarten waiting list \nPercentage of children enrolled in a Georgia's Pre-K classroom utilizing Work Sampling Online (WSO) rated as \"in process\" or \"proficient\" on at least 80% of the Work Sampling System (WSS) Language and Literacy Indicators \nPercentage of children enrolled in a Georgia's Pre-K classroom utilizing Work Sampling System (WSO) rated as \"in process\" or \"proficient\" on at least 80% of the WSS Mathematics indicators \nPercentage of classrooms implementing the Work Sampling System online in order to monitor and report student progress \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n81,068.00 7,259.00 \nN/A \n \n82,608.00 8,503.00 \n94.00% \n \n82,868.00 6,214.00 92.00% \n \n81,683.00 6,883.00 \n93.20% \n \nN/A 9.64% \n \n91.00% 27.00% \n \n92.00% 53.34% \n \n93.60% 82.80% \n \nQuality Initiatives \nProgram Performance Measures: \nNumber of compliant licensed early care and education programs that participate in the Quality Rating and Improvement System in order to improve quality \nNumber of unique early learning professionals in the INCENTIVES Program \nPercentage of compliant licensed early care and education programs that participate in the Quality Rating and Improvement System in order to improve quality \nPercentage of early learning and education programs that have improved their level of quality in the Quality Rating and Improvement System \nPercentage of INCENTIVES Program participants who increased their education level from the initial credential/degree earned \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n906.00 \n \n1,411.00 \n \n751.00 \n \n1,111.00 \n \n3,324.00 15.10% \n \n1,049.00 23.99% \n \n1,508.00 12.00% \n \n1,362.00 17.30% \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \n10.00% \n \n9.26% \n \n10.20% \n \n10.70% \n \nGovernor's Office of Planning and Budget \n \n9 of 103 \n \n Commissioner of Insurance \nEnforcement \nProgram Performance Measures: \nFines collected Number of cases closed with actions \nFire Safety \nProgram Performance Measures: \nNumber of inspections conducted Number of investigations initiated into suspected criminal fires Number of permits and approvals issued Percentage of arson investigations closed during same fiscal year Percentage of inspections conducted that are re-inspections Percentage of mandated inspections completed (June to June) \nIndustrial Loan \nProgram Performance Measures: \nDollar amount returned to consumers by noncompliant companies Number of lenders regulated Percentage of noncompliant lenders \nInsurance Regulation \nProgram Performance Measures: \nAverage number of days to resolve a complaint Funds returned to Georgia consumers through complaint resolution Number of licensed insurance companies Percentage of domestic insurers that are financially stable \nSpecial Fraud \nProgram Performance Measures: \nNumber of investigations completed \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n$1,289,750.00 1,103.00 \n \n$289,256.00 1,426.00 \n \n$2,529,805.00 1,745.00 \n \n$4,445,493.00 524.00 \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n66,199.00 663.00 \n8,899.00 100.00% \n \n58,401.00 779.00 \n8,719.00 100.00% \n \n56,518.00 546.00 \n8,212.00 100.00% \n \n54,487.00 618.00 \n12,041.00 52.00% \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \n84.00% \n \n77.00% \n \n100.00% \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \n1,019.00 N/A \n \n1,063.00 N/A \n \n1,036.00 N/A \n \n1,031.00 N/A \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nN/A $10,360,877.00 \n \nN/A $9,271,982.00 \n \nN/A $7,740,099.00 \n \nN/A $11,650,000.00 \n \n1,658.00 N/A \n \n1,632.00 N/A \n \n1,550.00 N/A \n \n1,567.00 80.00% \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n36.00 \n \n342.00 \n \n498.00 \n \n367.00 \n \nGovernor's Office of Planning and Budget \n \n10 of 103 \n \n Court of Appeals \nCourt of Appeals \nProgram Performance Measures: \nAppellate filings Average caseload per judge for cases filed Revenue from Appellate Court fees \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n3,212.00 268.00 \n$419,840.38 \n \n3,312.00 276.00 \n$429,869.05 \n \n3,464.00 289.00 \n$439,921.35 \n \n3,335.00 278.00 \n$456,421.40 \n \nGovernor's Office of Planning and Budget \n \n11 of 103 \n \n Department of Administrative Services \n \nCertificate of Need Appeal Panel \nProgram Performance Measures: \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nNumber of Certificate of Need appeals filed Number of Certificate of Need hearings held \n \n7.00 \n \n22.00 \n \n3.00 \n \n4.00 \n \n8.00 \n \n12.00 \n \n6.00 \n \n2.00 \n \nFleet Management \nProgram Performance Measures: \nAverage preventative maintenance costs for participating vehicles Number of active state vehicles enrolled in the motor vehicle maintenance program Number of active vehicles in the State's fleet (excluding Community Service Boards) Proportion of active state vehicles enrolled in the motor vehicle maintenance program Total savings resulting from the state's use of preventative maintenance contract \nHuman Resources Administration \nProgram Performance Measures: \nEmployee customers' overall satisfaction with the Benefits Operations Center Number of active, benefit-eligible, executive branch, state employees in the Enterprise Resource Planning system Number of applications submitted to job requisitions on Careers.ga.gov Number of jobs posted each year on Careers.ga.gov \nNumber of state agencies and entities using the Careers Site for job vacancy posting and applicant tracking Proportion of eligible state employees enrolled in an employeepaid Flexible Benefit offering Proportion of positive evaluations for customer service on the vendor supporting employee-paid Flexible Benefit offerings \nOffice of State Administrative Hearings \nProgram Performance Measures: \nAverage cost per case \nNumber of cases closed \nNumber of cases per judge \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n$267.00 \n \n$274.00 \n \n$394.00 \n \n$313.00 \n \n5,499.00 \n \n5,792.00 \n \n5,787.00 \n \n8,069.00 \n \n18,454.00 \n \n19,244.00 \n \n19,289.00 \n \n19,584.00 \n \n29.80% \n \n30.10% \n \n30.00% \n \n41.20% \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n76.00% \n \n88.00% \n \n92.00% \n \n92.00% \n \n75,200.00 \n \n72,929.00 \n \n70,324.00 \n \n68,696.00 \n \n310,247.00 \n \n366,439.00 \n \n377,036.00 \n \n212,581.00 \n \n2,665.00 72.00 \n \n2,971.00 82.00 \n \n3,298.00 72.00 \n \n1,644.00 51.00 \n \n98.00% \n \n93.00% \n \n92.00% \n \n90.40% \n \n76.00% \n \n87.50% \n \n92.00% \n \n95.00% \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n$144.00 27,234.00 \n2,269.00 \n \n$105.00 36,645.00 \n1,106.00 \n \n$97.60 40,048.00 \n3,337.00 \n \n$85.00 45,565.00 \n3,797.00 \n \nGovernor's Office of Planning and Budget \n \n12 of 103 \n \n Department of Administrative Services \n \nOffice of the State Treasurer \nProgram Performance Measures: \nNumber of transactions in the statewide merchant card contract \nThe number of bank accounts and bank services evaluated in a fiscal year \nThe return on the state general obligation bond portfolio will exceed the return on GaFund 1 \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n2,876,312.00 \n \n4,323,290.00 \n \n4,987,972.00 \n \n5,256,926.00 \n \nN/A \n \nN/A \n \nN/A \n \n34.00 \n \n1.99 \n \n0.85 \n \n0.51 \n \n0.34 \n \nPayments to Georgia Aviation Authority \nProgram Performance Measures: \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nTotal number of hours flown, public safety hours, natural resource hours, and passenger transportation hours \n \nN/A \n \nN/A \n \n7,663.00 \n \n365* \n \nPayments to Georgia Technology Authority \n \nProgram Performance Measures: \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nTotal number of telephone calls placed to the \"1-800-Georgia\" call center requesting assistance \n \n815,000.00 \n \n545,000.00 \n \n470,000.00 \n \n390,000.00 \n \nRisk Management \nProgram Performance Measures: \nAmount of cost avoidance from the settlement of Workers' Compensation claims Number of claims accepted for review under the Worker's Compensation, Liability, and Property programs Ratio of Risk Trust Fund revenues to expenses \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual $13,500,000.00 $33,200,000.00 $10,300,000.00 $21,900,000.00 \n \nN/A \n \n9,477.00 \n \n9,475.00 \n \n9,811.00 \n \nN/A \n \n96.00% \n \n95.30% \n \n95.60% \n \nState Purchasing \nProgram Performance Measures: \nAmount of state entity spend through the Purchasing Card program Estimated amount of benefits from recently completed new or renewal Statewide Contracts Number of agencies using the Team Georgia Marketplace application for their procurement processes Number of statewide contracts \nNumber of training participants for the state purchasing program Percentage of agency contracts completed within six months \nProportion of state entity Chief Procurement Officers that are certified purchasers \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual N/A $216,400,000.00 $214,600,000.00 $199,600,000.00 \n \nN/A \n \nN/A $28,900,000.00 $16,700,000.00 \n \n12.00 \n \n22.00 \n \n30.00 \n \n41.00 \n \n82.00 5,236.00 \n \n85.00 5,244.00 \n \n82.00 6,006.00 \n \n78.00 6,335.00 \n \nN/A \n \nN/A \n \n62.50% \n \n75.00% \n \nN/A \n \n52.00% \n \n64.30% \n \n69.90% \n \n*FY 2013 data reflect passenger transportation hours only, due to an organizational restructuring that moved public safety and natural resource transportation to other agencies. The agency reduced passenger transportation hours by 65% in FY 2013 from 1,031 hours in FY 2012 to 365 hours in FY 2013. \n \nGovernor's Office of Planning and Budget \n \n13 of 103 \n \n Department of Administrative Services \n \nSurplus Property \nProgram Performance Measures: \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nAmount of funds returned to state entities from sales in the State Surplus Property program \nAmount of sales in the State Surplus Property program \nProportion of State Surplus Property transactions that are redistributions from one state entity to another \n \nN/A $1,169,043.00 $1,836,491.00 $5,549,305.00 \n \n$843,515.00 8.90% \n \n$1,283,581.00 8.40% \n \n$3,710,781.00 9.50% \n \n$7,176,431.00 9.30% \n \nGovernor's Office of Planning and Budget \n \n14 of 103 \n \n Department of Agriculture \nConsumer Protection \nProgram Performance Measures: \nNumber of establishments inspected \nNumber of violative samples from regulated food products \nPercentage of companion animal establishments inspected for regulatory compliance Percentage of establishments out of compliance warranting follow-up inspection Percentage of food establishments inspected for regulatory compliance Percentage of fuel establishments inspected for regulatory compliance (based on an 18 month inspection cycle) Percentage of inspections completed \nPercentage of non-compliant establishments found to be compliant at follow-up inspection \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n149,503.00 142.00 58.00% \n \n143,345.00 154.00 60.00% \n \n141,485.00 130.00 61.00% \n \n74,325.00 34,549.00 \n100.00% \n \n8.00% \n \n13.00% \n \n11.97% \n \n11.90% \n \nN/A \n \n90.00% \n \n87.00% \n \n92.70% \n \n76.00% \n \n64.00% \n \n70.00% \n \n71.30% \n \n61.40% N/A \n \n60.40% N/A \n \n75.75% 92.01% \n \n99.00% 92.00% \n \nMarketing and Promotion \nProgram Performance Measures: \nNumber of farmers, retailers and wholesalers utilizing the Atlanta Farmers Market Percentage increase in total sales at the Atlanta Farmers' Market Percentage increase in total users of the Atlanta Farmers' Market Percentage of total Farmers Market space leased to vendors \nTotal number of Georgia Grown participants \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n2,405.00 \n \n2,292.00 \n \n2,593.00 \n \n2,210.00 \n \nN/A \n \n3.00% \n \n-1.00% \n \n0.90% \n \nN/A \n \n4.00% \n \n1.00% \n \n-0.15% \n \n97.00% 213.00 \n \n97.00% 238.00 \n \n97.00% 150.00 \n \n97.00% 232.00 \n \nPayments to Georgia Agricultural Exposition Authority \n \nProgram Performance Measures: \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nAmount in capital reserves each fiscal year \n \n$543,716.00 \n \n$797,248.00 \n \n$480,352.00 \n \n$337,991.00 \n \nGross event revenues Gross fair revenues Number of visitors annually (fair and non-fair per calendar year) \n \n$2,036,568.00 $3,972,203.00 \n808,412.00 \n \n$2,409,693.00 $4,669,479.00 \n772,227.00 \n \n$2,129,032.00 $4,564,016.00 \n834,772.00 \n \n$2,515,993.00 $4,671,749.00 \nN/A \n \nNumber of visitors to the National Fair \n \n416,706.00 \n \n465,053.00 \n \n439,931.00 \n \n445,395.00 \n \nPercentage of total expenditures funded through selfgenerated funds \nUtilization rate \n \n81.70% 83.00% \n \n87.10% 84.70% \n \n87.40% 83.50% \n \n86.30% 84.00% \n \nGovernor's Office of Planning and Budget \n \n15 of 103 \n \n Department of Agriculture \nPoultry Veterinary Diagnostic Labs \nProgram Performance Measures: \nNumber of avian influenza tests provided to poultry growers and hobbyists Number of reported diseases for which monitoring standards are set that are tested for Number of samples submitted to the poultry lab network yearly for diagnostic testing Total number of tests performed \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n298,018.00 \n \n315,954.00 \n \n311,834.00 \n \n298,917.00 \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \n56,992.00 \n \n61,134.00 \n \n58,451.00 \n \n59,128.00 \n \n1,176,705.00 \n \n1,298,629.00 \n \n1,306,277.00 \n \n1,270,104.00 \n \nGovernor's Office of Planning and Budget \n \n16 of 103 \n \n Department of Audits and Accounts \n \nAudit and Assurance Services \nProgram Performance Measures: \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nNumber of audits completed \nPercentage of audit recommendations implemented \nPercentage of audits completed compliant with professional standards \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nGovernor's Office of Planning and Budget \n \n17 of 103 \n \n Department of Banking and Finance \n \nDepartmental Administration \nProgram Performance Measures: \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nPercentage of application fees and other fees/fines submitted electronically to the Department of Banking and Finance \nPercentage of vendors paid electronically \n \n74.00% 51.00% \n \n85.00% 64.00% \n \n85.00% 82.00% \n \n87.00% 88.00% \n \nFinancial Institution Supervision \nProgram Performance Measures: \nAverage examination turnaround time for bank and credit union examinations (calendar days) \nAverage report turnaround time for bank and credit union examinations (calendar days) \nNumber of examinations conducted of state-chartered banks and credit unions \nNumber of formal administrative actions outstanding for banks and credit unions \nPercentage of problem banks that showed improvement at their next examination \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n123.00 \n \n100.00 \n \n73.00 \n \n72.00 \n \n106.00 \n \n76.00 \n \n55.00 \n \n52.00 \n \n194.00 \n \n205.00 \n \n200.00 \n \n183.00 \n \n64.00 \n \n75.00 \n \n75.00 \n \n65.00 \n \n0.00% \n \n2.00% \n \n7.00% \n \n18.00% \n \nNon-Depository Financial Institution Supervision \n \nProgram Performance Measures: \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nAverage number of business days to process customer complaints \nAverage number of calendar days required to process a Money Service Business license or registration \nAverage number of calendar days required to process a mortgage broker, mortgage lender, or mortgage loan originator license \nMortgage Asset Research Institute Mortgage Fraud Index (target \u003c 100) \nNumber of administrative actions issued to licensed and unlicensed entities \nNumber of risk-based examinations and investigations conducted \n \nN/A 5.00 36.00 \n115.00 287.00 224.00 \n \nN/A 4.00 14.00 \n66.00 726.00 107.00 \n \nN/A 3.00 18.00 \n36.00 391.00 235.00 \n \nN/A 5.00 22.00 \n25.00 295.00 333.00 \n \nGovernor's Office of Planning and Budget \n \n18 of 103 \n \n Department of Behavioral Health and Developmental Disabilities \n \nAdult Addictive Diseases Services \nProgram Performance Measures: \nNumber of clients served in community-based detoxification and crisis services \nNumber of clients served in community-based treatment and recovery services \nPercentage of clients active in treatment 90 days after beginning non-crisis stabilization services \nPercentage of clients discharged from crisis or detoxification programs who receive follow-up behavioral health services within 14 days \nPercentage of clients not returning for new services within 90 days of discharge \nPercentage of women successfully completing treatment in a Ready for Work program \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n7,297.00 \n \n7,722.00 \n \n7,522.00 \n \n7,704.00 \n \nN/A \n \nN/A \n \n24,062.00 \n \n32,036.00 \n \nN/A \n \nN/A \n \n19.00% \n \n22.00% \n \nN/A \n \n33.00% \n \n32.00% \n \n34.00% \n \nN/A \n \nN/A \n \n89.00% \n \n90.00% \n \nN/A \n \nN/A \n \n22.10% \n \n15.00% \n \nAdult Developmental Disabilities Services \nProgram Performance Measures: \nAverage Mobile Crisis Team response time (in hours) \nNumber of developmental disabilities consumers transitioned from Georgia's state hospitals to the community Number of Georgia consumers on waiting list for waivers as of June 30 Persons served in community-based adult developmental disabilities services \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nN/A 246.00 \n \n1.50 192.00 \n \n1.50 168.00 \n \n1.23 80.00 \n \n4,190.00 \n \n5,972.00 \n \n6,673.00 \n \n6,773.00 \n \n16,657.00 \n \n17,453.00 \n \n16,348.00 \n \n15,734.00 \n \nGovernor's Office of Planning and Budget \n \n19 of 103 \n \n Department of Behavioral Health and Developmental Disabilities \n \nAdult Forensic Services \nProgram Performance Measures: \nMedian length of stay in years of civilly committed ISTS and NGRIs in state hospital on last day of fiscal year \nNumber of adult pretrial evaluations completed for superior or state courts \nNumber of individuals declared incompetent to stand trial who completed restoration \nNumber of inpatient pretrial evaluations, incompetent to stand trail evaluations, civil commitment evaluations and annual reviews completed \nNumber of long-term discharges readmitted to hospital within 180 days \nNumber of outpatient evaluations completed \nNumber on conditional release on last day of fiscal year \nNumber served in community integration home and supervised apartments \nPercentage of incompetent to stand trial clients completing restoration who were opined to be competent \nPercentage of long-term discharges readmitted to hospital within 180 days of discharge or conditional release \nPercentage of long-term forensic clients who are discharged \nPercentage of pretrial evaluations completed within 45 days of court order \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n4.70 \n \n5.30 \n \n5.50 \n \n4.80 \n \n2,130.00 \n \n2,070.00 \n \n2,064.00 \n \n2,143.00 \n \n363.00 \n \n337.00 \n \n361.00 \n \n313.00 \n \n1,189.00 \n \n1,238.00 \n \n1,044.00 \n \n1,253.00 \n \n6.00 \n2,002.00 123.00 96.00 71.00% N/A \n26.00% N/A \n \n11.00 \n1,982.00 136.00 97.00 73.00% N/A \n29.00% N/A \n \n13.00 \n1,927.00 137.00 100.00 72.00% N/A \n30.00% N/A \n \n22.00 \n2,028.00 131.00 90.00 79.00% 15.00% \n38.00% 27.00% \n \nAdult Mental Health Services \nProgram Performance Measures: \nNumber adult mental health consumers served in state facilities \nNumber of assertive community treatment participants that are re-admitted two or more times to a state psychiatric hospital \nNumber of homeless individuals in adult community mental health services who obtain stable housing while enrolled in services \nPercentage of adult mental health consumers served in state facilities \nPercentage of homeless individuals in adult community mental health services who obtain stable housing while enrolled in services \nPercentage of people enrolled in supportive employment who are competitively employed \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n7,312.00 N/A \n \n6,331.00 N/A \n \n5,601.00 159.00 \n \n5,143.00 66.00 \n \nN/A \n \nN/A \n \n1,674.00 \n \n1,932.00 \n \n7.00% N/A \n \n5.00% N/A \n \n5.00% 35.00% \n \n5.00% 33.00% \n \n29.00% \n \nN/A \n \n34.00% \n \n17.00% \n \nGovernor's Office of Planning and Budget \n \n20 of 103 \n \n Department of Behavioral Health and Developmental Disabilities \n \nAdult Nursing Home Services \nProgram Performance Measures: \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nMedication error rate per 1000 inpatient days \nNational Association of State Mental Health Program Directors Research Institute, Inc. client injury rate per 1,000 inpatient days Percentage of clients with pressure ulcers \nPersons served in adult nursing home services \n \n1.12 0.35 \nN/A 162.00 \n \n1.46 0.87 \nN/A 167.00 \n \n1.58 0.42 \n13.00% 154.00 \n \n2.56 N/A \n10.87% 138.00 \n \nChild and Adolescent Addictive Diseases Services \n \nProgram Performance Measures: \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nNumber of youth served by Core Services providers \nNumber of youth served in Clubhouse Recovery Support Services \nNumber of youth served in Intensive Residential Treatment (IRT) \nPercentage of participants in Clubhouse Recovery Support Programs who have negative urine drug screens \nPercentage of patients admitted to an IRT program within 30 days of screening \nPercentage of youth who experience a reduction in alcohol and/or substance abuse while in treatment \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \n492.00 \n \nN/A \n \nN/A \n \nN/A \n \n87.00 \n \nN/A \n \nN/A \n \nN/A \n \n61.00% \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \n58.00% \n \nChild and Adolescent Developmental Disabilities \n \nProgram Performance Measures: \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nNumber of children and adolescents receiving family support services for the first time \nPercentage of children and adolescents with developmental disabilities who received family supports for the first time \nPersons served in community-based child and adolescent developmental disabilities programs \n \nN/A N/A 2,427.00 \n \nN/A N/A 2,748.00 \n \n1,434.00 64.00% \n3,089.00 \n \n728.00 30.56% 4,238.00 \n \nChild and Adolescent Forensic Services \nProgram Performance Measures: \nPercentage of juvenile court evaluations completed within 30 days of receipt of the court order \nPercentage of juvenile judges reporting forensic evaluations were helpful to court proceedings \nTotal number of evaluations completed on juveniles in juvenile or superior court \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n43.00% \n \n50.00% \n \n39.00% \n \n34.00% \n \nN/A \n \nN/A \n \n92.00% \n \nN/A \n \n1,174.00 \n \n1,220.00 \n \n1,232.00 \n \n1,225.00 \n \nGovernor's Office of Planning and Budget \n \n21 of 103 \n \n Department of Behavioral Health and Developmental Disabilities \n \nChild and Adolescent Mental Health Services \n \nProgram Performance Measures: \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n30-day Crisis Stabilization Unit (CSU) readmission rate \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nAverage length of stay at PRTF \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nCSU utilization rate \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nNumber of clients served in crisis service activity \n \nN/A \n \n1,414.00 \n \n1,541.00 \n \n1,636.00 \n \nNumber of Mental Health Clubhouse Recovery Support Service members \nNumber of youth served by Psychiatric Residential Treatment Facility (PRTF) providers \nNumber of youth served in community-based services \n \nN/A \n \nN/A \n \nN/A \n \n598.00 \n \nN/A \n \n758.00 \n \n622.00 \n \n518.00 \n \nN/A \n \n31,548.00 \n \n28,998.00 \n \n25,356.00 \n \nPercentage of Community Based Alternatives for Youth consumers who are not admitted to a higher level of care within 90 days \nPercentage of Mental Health Clubhouse members who are not admitted to a higher level of care within 90 days \nPercentage of youth with improved functioning (change in CAFAS score from initial screening to most recent reported score) \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \n48.50% \n \n49.30% \n \nDepartmental Administration - Behavioral Health \n \nProgram Performance Measures: \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nNumber of class hours of training delivered to Department of Behavioral Health and Developmental Disabilities staff \nNumber of psychiatrists recruited and hired to staff Department of Behavioral Health and Developmental Disabilities locations around the state \nPercentage of accounts payable-contract payment requests entered into PeopleSoft within 3 business days of the request being submitted to Department of Behavioral Health and Developmental Disabilities accounts payable \n \nN/A \n \nN/A \n \n195,405.00 \n \n114,380.00 \n \nN/A \n \n7.00 \n \n13.00 \n \n21.00 \n \nN/A \n \nN/A \n \n96.00% \n \n100.00% \n \nDirect Care Support Services \nProgram Performance Measures: \nNumber of face-to-face admission evaluations performed by the state hospitals \nPercentage of admission evaluation referrals to state hospitals that receive a disposition (acceptance or denial) response within 4 hours of receipt of referral \nPercentage of people who present for admission evaluation at a state hospital whose hospital admission was avoided as a result of their being served in a Department of Behavioral Health and Developmental Disabilities hospital 23 hour observation program \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n15,323.00 \n \n14,128.00 \n \n9,730.00 \n \n9,368.00 \n \nN/A \n \nN/A \n \n94.00% \n \n63.81% \n \nN/A \n \nN/A \n \n75.00% \n \n69.00% \n \nGovernor's Office of Planning and Budget \n \n22 of 103 \n \n Department of Behavioral Health and Developmental Disabilities \n \nGeorgia Council on Developmental Disabilities \n \nProgram Performance Measures: \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nNumber of people with developmental disabilities who feel more involved and welcomed in their communities \nNumber of people with developmental disabilities, family members and people without disabilities involved in Georgia Council on Developmental Disabilities efforts \nPercentage of people with developmental disabilities who feel they are more independent, productive, included and integrated in communities and self determined in their lives as a result of Georgia Council on Developmental Disabilities initiatives \n \nN/A \n \nN/A \n \n38.00 \n \n40.00 \n \nN/A \n \nN/A \n \n230.00 \n \n275.00 \n \nN/A \n \nN/A \n \n82.00% \n \n80.00% \n \nSexual Offender Review Board \nProgram Performance Measures: \nAverage amount of time it takes to complete each case (in hours) Number of cases completed by each evaluator each month Number of sexual offender cases leveled/completed \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nN/A \n \n8.50 \n \n5.50 \n \n3.20 \n \n19.00 690.00 \n \n26.00 910.00 \n \n40.00 1,427.00 \n \n26.70 964.00 \n \nSubstance Abuse Prevention \nProgram Performance Measures: \nNumber of persons served in community-based prevention programs \nPercentage of adults 18-24 who report binge drinking in the past month \nPercentage of persons served in community-based prevention programs via an evidence-based program/strategy/policy \nPercentage of prevention payments reviewed and processed within 5 business days \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n267,514.00 \n \n200,000.00 \n \n600,000.00 \n \n575,000.00 \n \n18.10% \n \n16.60% \n \nN/A \n \n21.00% \n \n61.00% \n \n50.00% \n \n34.00% \n \n10.00% \n \nN/A \n \nN/A \n \n80.00% \n \n90.00% \n \nGovernor's Office of Planning and Budget \n \n23 of 103 \n \n Department of Community Affairs \nBuilding Construction \nProgram Performance Measures: \nAverage number of staff consultants Number of building code clarifications/technical assistance provided to public and private sector customers per consultant Number of building insignias issued Number of State Minimum Standard Codes reviewed, amended, and adopted by the State \nCoordinated Planning \nProgram Performance Measures: \nAverage number of days to review local comprehensive plans Number of plans reviewed Percentage of local comprehensive plans and similar reviews completed within designated 30-day timeframe Plan Implementation Rate: Percentage of local government work program items actually implemented \nDepartmental Administration \nProgram Performance Measures: \nCycle Time - Number of days from requisition to purchase order dispatch Number of audit findings Number of rental assistance checks mailed out \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n4.00 886.00 \n \n4.00 713.00 \n \n3.00 897.00 \n \n3.00 810.00 \n \n6,289.00 6.00 \n \n3,522.00 5.00 \n \n3,332.00 6.00 \n \n3,123.00 7.00 \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nN/A 457.00 100.00% \n \nN/A 367.00 100.00% \n \n15.00 320.00 92.00% \n \n16.00 237.00 97.00% \n \nN/A \n \nN/A \n \nN/A \n \n53.44% \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nN/A \n \nN/A \n \n12.00 \n \n12.50 \n \n0.00 82,889.00 \n \n0.00 82,152.00 \n \n0.00 78,230.00 \n \n4.00 84,350.00 \n \nFederal Community and Economic Development Programs \n \nProgram Performance Measures: \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nAmount of private investment leveraged for Appalachian Regional Commission economic development projects \nNumber of hours served \nNumber of member slots filled \nNumber of persons who benefit from local government community development activities financed through the state Community Development Block Grant program \nPercentage of Community Development Block Grant project recipients who are low to moderate income pursuant to the national objective \nPercentage of earned Education Awards \nPercentage of member slots filled \n \n$105,000,000.00 $171,000,000.00 $89,700,000.00 $72,555,000.00 \n \n431,282.00 409.00 \n62,627.00 \n \n582,641.00 523.00 \n52,422.00 \n \n502,537.00 947.00 \n50,129.00 \n \n525,748.00 1,682.00 31,039.00 \n \n95.00% \n \n87.00% \n \n90.00% \n \n91.00% \n \n80.00% 97.00% \n \n77.00% 100.00% \n \n89.00% 89.00% \n \n89.00% 92.00% \n \nGovernor's Office of Planning and Budget \n \n24 of 103 \n \n Department of Community Affairs \nHomeownership Programs \nProgram Performance Measures: \nGeorgia Dream foreclosure rates that are lower than state's foreclosure rate as measured by the Mortgage Bankers Association of America Number of Georgia Dream First Mortgage loans purchased \nNumber of people who receive pre-purchase, post purchase, or foreclosure prevention counseling \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n1.58% \n \n2.00% \n \n3.38% \n \n2.14% \n \n644.00 3,464.00 \n \n1,461.00 3,796.00 \n \n1,053.00 4,175.00 \n \n1,321.00 6,824.00 \n \nPayments to Georgia Environmental Finance Authority \n \nProgram Performance Measures: \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nCommunity debt service savings realized by utilizing Georgia Environmental Finance Authority's loan program \nNumber of communities assisted \n \n$35,695,352.00 $23,098,916.00 $16,853,498.00 $52,281,831.00 \n \n96.00 \n \n62.00 \n \n39.00 \n \n66.00 \n \nNumber of loans executed \n \n96.00 \n \n62.00 \n \n39.00 \n \n66.00 \n \nValue of loans executed (in millions) \n \n$256.69 \n \n$193.53 \n \n$125.78 \n \n$189.39 \n \nPayments to Georgia Regional Transportation Authority \n \nProgram Performance Measures: \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nNumber of passenger miles traveled in GRTA contracted vanpools \nNumber of passenger miles traveled on Georgia Regional Transit Authority Xpress buses \nNumber of vanpool riders \n \nN/A \n \nN/A \n \nN/A 47,654,071.00 \n \n51,907,771.00 53,890,904.00 58,487,922.00 55,724,941.00 \n \n1,146,053.00 \n \n1,131,065.00 \n \n1,152,049.00 \n \n558,309.00 \n \nNumber of Xpress riders \n \n2,104,938.00 \n \n2,185,357.00 \n \n2,371,773.00 \n \n2,259,730.00 \n \nPercentage of riders that travel more than10 miles per trip \n \n97.70% \n \n97.80% \n \n98.30% \n \nN/A \n \nTotal Xpress passenger fare revenue recovery \n \n33.30% \n \n34.30% \n \n35.70% \n \n33.50% \n \nPayments to OneGeorgia Authority \nProgram Performance Measures: \nDollar amount of private investment leverage per grant/loan dollar Number of jobs created or retained Total value of grants and loans awarded \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nN/A \n \nN/A \n \n$33.00 \n \n$27.00 \n \nN/A \n \nN/A \n \n3,438.00 \n \n1,985.00 \n \nN/A \n \nN/A $20,969,638.00 $23,737,150.00 \n \nGovernor's Office of Planning and Budget \n \n25 of 103 \n \n Department of Community Affairs \nRegional Services \nProgram Performance Measures: \nInformation distribution/gathering activities for Georgia Housing Search, Project Homeless Count and other programs Number of Georgia Academy for Economic Development sessions held Number of communities adopting a Community Improvement Strategy Number of Team Georgia resource consultations \nRental Housing Programs \nProgram Performance Measures: \nNumber of Georgia residents served \nNumber of housing choice vouchers under contract \nNumber of jobs created (based on National Homebuilders model of 1.5 jobs per unit) Section Eight management assessment program rating \nResearch and Surveys \nProgram Performance Measures: \nNumber of city/county Report of Local Government Finance Reports Government Management Indicators surveys processed within 10 business days Number of local governments and authorities to whom technical accounting/financial technical assistance is made available by phone, email, and onsite Percentage of all cities and counties meeting all state reporting requirements \nSpecial Housing Initiatives \nProgram Performance Measures: \nNumber of individuals served by the state's homeless and special needs housing programs Percentage of individuals achieving housing stability through the state's homelessness prevention and rapid re-housing program** Units listed on GeorgiaHousingSearch.org \nState Community Development Programs \nProgram Performance Measures: \nCustomer service satisfaction rating \nNet new jobs created in Georgia Main Street/Better Hometown cities Number of new Main Street/Better Hometown cities \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n96.00 \n \n90.00 \n \n138.00 \n \n120.00 \n \n15.00 \n \n15.00 \n \n15.00 \n \n17.00 \n \n12.00 \n \n14.00 \n \n12.00 \n \nN/A \n \n90.00 \n \n80.00 \n \n156.00 \n \n210.00 \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n6,600.00 15,309.00 \n4,125.00 \n \n6,120.00 15,778.00 \n3,825.00 \n \n5,585.00 15,072.00 \n3,491.00 \n \n4,896.00 14,834.00 \n3,060.00 \n \n97.00% \n \n100.00% \n \n100.00% \n \n98.00% \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n1,252.00 \n \n1,240.00 \n \n1,385.00 \n \n824.00 \n \n546.00 \n \n533.00 \n \n562.00 \n \n506.00 \n \n91.00% \n \n90.00% \n \n88.00% \n \n80.00% \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n109,269.00 \n \n64,780.00 \n \n78,243.00 \n \n35,466.00* \n \n95.00% \n \n97.00% \n \n99.00% \n \nN/A \n \n155,080.00 \n \n173,150.00 \n \n175,279.00 \n \n183,243.00 \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n95.00% 2,400.00 \n \n97.00% 3,006.00 \n \n95.00% 3,303.00 \n \n97.00% 2,553.00 \n \nN/A \n \n2.00 \n \n2.00 \n \n0.00 \n \n*FY 2013 performance is due to a shift from support services to concentrate on housing placement programs. **Program ended and all federal funds expended. \n \nGovernor's Office of Planning and Budget \n \n26 of 103 \n \n Department of Community Affairs \nState Economic Development Programs \nProgram Performance Measures: \nDollar amount of private investment leverage per grant/loan dollar Number of jobs created or retained Total value of grants and loans awarded \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n$25.00 \n \n$61.00 \n \n$64.00 \n \n$78.00 \n \n11,349.00 $56,345,193.00 \n \n7,604.00 $73,233,160.00 \n \n8,762.00 $45,003,966.00 \n \n11,009.00 $18,646,752.00 \n \nGovernor's Office of Planning and Budget \n \n27 of 103 \n \n Department of Community Health \n \nDepartmental Administration and Program Support \n \nProgram Performance Measures: \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nBalance in the other post employee benefits fund \nIncrease the number of program integrity reviews aimed at identifying waste, fraud and abuse by 5% incrementally over the next three years starting with FY14 \nPercentage of employees that received proven initials and annual training in required courses \n \n$244,000.00 N/A \nN/A \n \nN/A N/A \n100.00% \n \nN/A N/A \n100.00% \n \nN/A N/A* \n100.00% \n \nGeorgia Board for Physician Workforce: Board Administration \n \nProgram Performance Measures: \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nNumber of page views of agency website for physician workforce data \nNumber of reports distributed electronically or by other means \n \nN/A \n \n10,075.00 \n \n13,954.00 \n \n24,396.00 \n \nN/A \n \n4,651.00 \n \n884.00 \n \n1,124.00 \n \nPercentage of payments processed within 10 days of receiving invoice \n \nN/A \n \n86.00% \n \n87.00% \n \n89.00% \n \nGeorgia Board for Physician Workforce: Graduate Medical Education \n \nProgram Performance Measures: \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nPercentage of residency program graduates practicing family medicine in Georgia (data lagged by one fiscal year) \nPercentage of residents funded under contract vs. total residents in Georgia's Graduate Medical Education programs \nTotal number of residents in training at Georgia's Graduate Medical Education programs (filled positions) \n \n64.70% 58.00% 2,006.00 \n \n63.40% 58.00% 2,046.00 \n \n65.80% 58.00% 2,069.00 \n \nN/A 59.00% 2,122.00 \n \nGeorgia Board for Physician Workforce: Mercer School of Medicine Grant \n \nProgram Performance Measures: \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nNumber of medical students enrolled at Mercer University School of Medicine \nNumber of students in the first year class \n \n312.00 104.00 \n \n351.00 102.00 \n \n387.00 109.00 \n \n400.00 110.00 \n \nPercentage of graduates entering core specialties (primary care, family medicine, internal medicine, pediatrics, Ob/Gyn, or general surgery) \nPercentage of graduates practicing in Georgia \n \n55.00% 62.00% \n \n58.00% 65.20% \n \n55.00% 65.00% \n \n66.00% N/A \n \nGeorgia Board for Physician Workforce: Morehouse School of Medicine Grant \n \nProgram Performance Measures: \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nNumber of medical students enrolled at Morehouse School of Medicine \nNumber of students in the first year class \n \n213.00 55.00 \n \n223.00 55.00 \n \n230.00 65.00 \n \n236.00 70.00 \n \nPercentage of graduates entering core specialties (primary care, family medicine, internal medicine, pediatrics, Ob/Gyn, or general surgery) \nPercentage of graduates practicing in Georgia \n \n64.00% 47.00% \n \n71.00% 45.60% \n \n66.00% 46.30% \n \n69.00% N/A \n \n*FY 2013 baseline value was 2,031 reviews, and future performance will be based on the percentage increase of this baseline. \n \nGovernor's Office of Planning and Budget \n \n28 of 103 \n \n Department of Community Health \n \nGeorgia Board for Physician Workforce: Physicians for Rural Areas \n \nProgram Performance Measures: \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nNumber of students/physicians receiving support \n \n49.00 \n \n48.00 \n \n42.00 \n \n42.00 \n \nPercentage of participants in country doctor scholarship program remaining in Georgia to practice after completing their obligation (both rural and urban areas) (data lagged by one fiscal year) \nPercentage of rural counties with physicians in active practice (reported every 2 years) \nPercentage of Scholarship recipients beginning service obligation (versus default rate) \n \n79.00% \n \nN/A \n \nN/A 78.00% \n \nN/A 100.00% \n \n84.10% \n \nN/A \n \n99.10% 80.00% \n \n99.10% 100.00% \n \nGeorgia Board for Physician Workforce: Undergraduate Medical Education \n \nProgram Performance Measures: \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nAverage amount of UME funds per Georgia resident attending medical school at Emory Medical School \nAverage amount of UME funds per Georgia resident attending medical school at Mercer Medical School \nAverage amount of UME funds per Georgia resident attending medical school at Morehouse School of Medicine \nNumber of Georgia residents enrolled in Emory medical School \n \n$5,413.00 $5,248.00 $6,228.00 \n163.00 \n \n$4,833.00 $4,197.00 $5,219.00 \n164.00 \n \n$4,033.00 $3,563.00 $5,005.00 \n184.00 \n \n$4,230.00 $3,341.00 $4,697.00 \n170.00 \n \nNumber of Georgia residents enrolled in Mercer Medical School \n \n312.00 \n \n351.00 \n \n387.00 \n \n400.00 \n \nNumber of Georgia residents enrolled in Morehouse School of Medicine \nPercentage of Emory Medical School UME graduates entering residency in Georgia \nPercentage of Mercer Medical School UME graduates entering residency in Georgia \nPercentage of Morehouse School of Medicine UME graduates entering residency in Georgia \nPercentage of UME graduates entering primary care/core specialty residency from Emory Medical School \nPercentage of UME graduates entering primary care/core specialty residency from Mercer Medical School \nPercentage of UME graduates entering primary care/core specialty residency from Morehouse School of Medicine \n \n127.00 34.00% 33.00% 27.00% 50.00% 55.00% 64.00% \n \n125.00 32.00% 22.00% 28.00% 56.00% 53.00% 70.00% \n \n122.00 29.00% 24.00% 22.00% 56.00% 54.00% 48.00% \n \n126.00 31.70% 16.90% 19.20% 71.00% 66.00% 69.00% \n \nGeorgia Composite Medical Board \nProgram Performance Measures: \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nNumber of complaints against licensees (all professions) received \nNumber of initial licensure applications (all professions) reviewed and approved \nPercentage of complaints against licensees resolved within 120 days of receipt \nPercentage of initial applicants for physician licenses licensed within 70 days of receipt \n \n2,155.00 2,958.00 \n55.60% 55.90% \n \n2,195.00 3,357.00 \n58.00% 55.70% \n \n1,849.00 3,436.00 \n39.90% 49.80% \n \n1,729.00 3,494.00 \n37.00% 59.68% \n \nGovernor's Office of Planning and Budget \n \n29 of 103 \n \n Department of Community Health \nGeorgia Drugs and Narcotics Agency \nProgram Performance Measures: \nNumber of all other investigations \nNumber of inspections conducted for the Board of Pharmacy for all of its registrants who purchase, distribute, dispense, and sell pharmaceuticals Number of investigations of complaints of Board registrants \nHealth Care Access and Improvement \nProgram Performance Measures: \nNumber of Georgians served by Department of Community Health's safety net programs and grants Number of health care providers who have attested to adopting, implementing, or upgrading certified Electronic Health Record technology in Georgia Percentage of Certificate of Need applications reviewed within 120 days \nHealthcare Facility Regulation \nProgram Performance Measures: \nNumber of annual inspections, excluding complaint inspections \nNumber of Certificate of Need applications processed \nNumber of complaints reported \nNumber of complaints that resulted in a site visit \nNumber of exemption letter requests \nNumber of licenses issued each year \nPercentage of applicable health care facility inspection results posted to the website within 30 days of inspection exit Percentage of Certificate of Need Applications reviewed within 120 days of file date Percentage of state licensed health care facilities who have survey results posted on the DCH website \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nN/A 1,776.00 \n \n343.00 1,790.00 \n \n332.00 1,518.00 \n \n201.00 1,337.00 \n \nN/A \n \n295.00 \n \n354.00 \n \n490.00 \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n115,842.00 \n \n79,390.00 \n \n66,825.00 \n \n37,683.00 \n \nN/A \n \n262.00 \n \n782.00 \n \n2,746.00 \n \n100.00% \n \n100.00% \n \n100.00% \n \n100.00% \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n2,954.00 87.00 \n9,879.00 2,357.00 \n273.00 838.00 \nN/A \n \n2,637.00 97.00 \n10,009.00 2,366.00 249.00 850.00 94.00% \n \n3,021.00 68.00 \n10,925.00 2,453.00 273.00 854.00 94.00% \n \n2,444.00 79.00 \n10,754.00 2,459.00 \n264.00 686.00 100.00% \n \n100.00% \n \n100.00% \n \n100.00% \n \n100.00% \n \nN/A \n \n57.00% \n \n65.00% \n \n65.00% \n \nGovernor's Office of Planning and Budget \n \n30 of 103 \n \n Department of Community Health \nMedicaid: Aged, Blind and Disabled \nProgram Performance Measures: \nAverage time for provider payment of clean claims by the care management organizations (in days) Cost per member per month for Aged, Blind, and Disabled enrollees Number of Aged, Blind and Disabled enrollees \nNumber of Aged, Blind, and Disabled enrollees per 1000 Medicaid members Number of full benefit dual eligibles enrolled \nNumber of full benefit dual eligibles enrolled per 1000 members Percentage of Long Term Care expenditures for Home and Community Based Waiver Services versus institutional expenditures \nMedicaid: Low-Income Medicaid \nProgram Performance Measures: \nCost per member per month for low-income Medicaid enrollees \nLow-income Medicaid members per 1000 Medicaid members \nNumber of emergency room visits for selected non-emergent care diagnoses per 1000 members Number of Health plan Employer Data and Information Set/National Committee for Quality Assurance quality metrics monitored Number of low-income Medicaid enrollees \nPercentage of Health plan Employer Data and Information Set/National Committee for Quality Assurance quality metrics meeting or exceeding the 50th percentile Percentage of Medicaid eligible population not enrolled \nPeachCare \nProgram Performance Measures: \nNumber of PeachCare Enrollees \nPercentage of members in Georgia Families 12 months - 19 years who had a visit with a primary care physician (Medicaid and PeachCare) Percentage of members in Georgia Families receiving recommended immunizations by their 3rd birthday (Medicaid and PeachCare) Percentage of pharyngitis members receiving a group A strep test \n*FY 2011 data based on claims data, instead of medical record review. \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n8.00 \n \n7.50 \n \n6.70 \n \n6.22 \n \n$787.00 \n \n$807.81 \n \n$834.91 \n \n$886.20 \n \n422,661.00 290.18 \n \n433,072.00 289.22 \n \n447,118.00 291.41 \n \n463,566.00 293.18 \n \n136,750.00 93.89 \n \n135,869.00 90.74 \n \n135,729.00 88.46 \n \n136,636.00 86.42 \n \n41.10% \n \n43.00% \n \n45.00% \n \n46.81% \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n$242.32 709.82 126.80 \n \n$251.82 710.78 N/A \n \n$256.72 708.58 56.57 \n \n$249.35 706.82 58.10 \n \n34.00 \n \n34.00 \n \n38.00 \n \n46.00 \n \n1,033,908.00 35.00% \n \n1,064,301.00 N/A \n \n1,087,234.00 39.00% \n \n1,117,595.00 45.00% \n \n16.00% \n \n16.00% \n \n16.00% \n \n16.00% \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n201,942.00 86.30% \n \n199,504.00 87.60% \n \n202,224.00 84.40% \n \n218,265.00 87.20% \n \n35.50% \n \n24.80%* \n \n79.50% \n \n79.20% \n \n66.40% \n \n67.50% \n \n72.20% \n \n77.47% \n \nGovernor's Office of Planning and Budget \n \n31 of 103 \n \n Department of Community Health \nState Health Benefit Plan \nProgram Performance Measures: \nNumber of State Health Benefit Plan members assessed a tobacco use surcharge Percentage of beneficiaries of State Health Benefit Plan who have received a preventative breast cancer screening Percentage of beneficiaries of State Health Benefit Plan who have received a preventative cervical cancer screening Percentage of beneficiaries of State Health Benefit Plan who have received a preventative colorectal cancer screening Percentage of emergency room visits that are non-emergent \nPercentage reduction in low birth weight babies in State Health Benefit Plan (target 0.9% annual reduction) \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n33,890.00 \n \n35,062.00 \n \nN/A \n \n28,003.00 \n \nN/A \n \nN/A \n \n39.82% \n \n47.02% \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \n14.99% \n \n17.85% \n \n13.10% N/A \n \n13.10% 7.34% \n \nN/A 6.90% \n \n34.83% 6.80% \n \nGovernor's Office of Planning and Budget \n \n32 of 103 \n \n Department of Corrections \n \nBainbridge Probation Substance Abuse Treatment Center \n \nProgram Performance Measures: \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nNumber of General Educational Development (GED) diplomas received \nThree-year felony reconviction rate \n \n54.00 30.34% \n \n115.00 30.35% \n \n67.00 27.66% \n \n75.00 23.66% \n \nCounty Jail Subsidy \nProgram Performance Measures: \nAverage number of days in county jail attributed to lack of state prison bed space Number of incomplete sentencing packets returned to counties for completion Number of prisoner sentencing packets processed \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n56.42 \n \n57.66 \n \n50.08 \n \n44.00 \n \n1,667.00 \n \n1,879.00 \n \n2,435.00 \n \n3,404.00 \n \n26,807.00 \n \n26,282.00 \n \n27,277.00 \n \n31,948.00 \n \nDepartmental Administration \nProgram Performance Measures: \nAgency turnover rate Number of audit findings Number of payments processed Percentage of payments made electronically \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n14.55% 3.00 \n56,256.00 72.99% \n \n17.92% 3.00 \n57,826.00 86.74% \n \n18.65% 0.00 \n54,791.00 87.79% \n \n22.60% N/A \n56,383.00 89.17% \n \nDetention Centers \nProgram Performance Measures: \nNumber of GED diplomas received Three-year felony reconviction rate \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n264.00 28.00% \n \n263.00 25.84% \n \n253.00 26.12% \n \n143.00 20.02% \n \nFood and Farm Operations \nProgram Performance Measures: \nCost per day per offender (food only) Number of medical meals served to offenders Number of offenders requiring special diets Percentage of annual food requirement produced through farm Profit from sales used to offset GDC food service costs Savings across state agencies from commodities produced vs. purchased Total revenue from food and commodities produced \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n$1.41 1,422,474.00 \n9,847.00 41.98% \n$919,160.00 $5,200,358.00 \n \n$1.54 2,747,986.00* \n9,613.00 42.61% \n$940,980.00 $5,509,793.00 \n \n$1.57 2,894,073.00 \n10,622.00 42.00% \n$1,718,608.00 $6,084,818.00 \n \n$1.57 2,969,554.00 \n11,798.00 41.00% \n$2,639,646.03 $6,797,359.03 \n \n$4,021,939.00 $4,699,021.00 $6,139,771.00 $8,783,520.00 \n \n*The agency implemented an updated computerized inventory system in FY 2011. The system intakes more medical information for improved accuracy in reporting. \n \nGovernor's Office of Planning and Budget \n \n33 of 103 \n \n Department of Corrections \nHealth \nProgram Performance Measures: \nAnnual cost of medications Medicaid claims paid per year Number of physical health care encounters (future measure) Number of telemedicine treatment/consultation hours per year Percentage of inmates on a mental health caseload Total cost of health service providers Total daily health cost per inmate, including physical health, mental health, dental care \nOffender Management \nProgram Performance Measures: \nTotal number of admissions Total number of releases \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n$28,454,287.00 N/A N/A \n354.00 17.00% $44,287,532.00 \n$9.65 \n \n$29,807,131.00 N/A N/A \n291.00 16.00% $38,138,276.00 $10.02 \n \n$31,886,553.00 N/A N/A \n274.00 16.00% $37,280,381.00 \n$9.57 \n \n$25,977,846.00 N/A N/A \n302.00* 17.00% $34,563,088.00 \n$9.44 \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n19,366.00 20,537.00 \n \n21,113.00 21,385.00 \n \n21,402.00 19,947.00 \n \n20,375.00 21,325.00 \n \nPrivate Prisons \nProgram Performance Measures: \nAnnual occupancy rate Number of GED diplomas received Three-year felony reconviction rate \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n93.00% 204.00 31.88% \n \n97.00% 178.00 30.88% \n \n82.90%** 82.00 \n28.15% \n \n99.00% 200.00 29.55% \n \nProbation Supervision \nProgram Performance Measures: \nEmployment rate for employable probationers \nNumber of probationers completing substance abuse treatment in Day Reporting Centers Number of probationers receiving residential substance abuse treatment Percentage of probationers passing mandatory drug tests \nThree-year felony reconviction rate \nValue of community service provided to local communities \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n72.80% 538.00 \n \n70.50% 657.00 \n \n65.27% 707.00 \n \n66.60% 760.00 \n \n3,634.00 \n \n3,083.00 \n \n3,200.00 \n \n2,445.00 \n \n76.00% 22.82% $11,662,958.64 \n \n79.00% 22.45% $10,994,264.25 \n \n78.40% 23.09% $11,109,358.00 \n \n76.50% 25.26% $10,861,790.00 \n \nState Prisons \nProgram Performance Measures: \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nNumber of GED diplomas received \nNumber of inmates completing vocational training/certificates earned Three-year felony reconviction rate \n \n1,510.00 3,418.00 \n28.26% \n \n1,620.00 3,464.00 \n27.66% \n \n839.00 3,230.00 \n27.61% \n \n749.00 3,088.00 \n27.41% \n \n*The increase in FY 2013 is due to the implementation of the Infectious Disease Clinic which mitigates the need for face-to-face visits. **Two private prisons opened in FY 2012. \n \nGovernor's Office of Planning and Budget \n \n34 of 103 \n \n Department of Corrections \nTransition Centers \nProgram Performance Measures: \nAnnual occupancy rate Successful Completion of Transition Center Programming Three-year felony reconviction rate \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n96.00% N/A \n18.91% \n \n96.80% 79.00% 18.59% \n \n97.10% 67.10% 19.82% \n \n100.30% 68.00% 18.06% \n \nGovernor's Office of Planning and Budget \n \n35 of 103 \n \n Department of Defense \nMilitary Readiness \nProgram Performance Measures: \nCumulative percentage of Readiness Centers Renovated (per calendar year) Number of State Defense Force volunteer man-days for state and community support Percentage of successful responses within 24 hours to an \"Alert Notice\" by the Georgia Emergency Management Agency and the Army/Air National Guard Command Post Percentage of requests where information was successfully and accurately provided in response to inquiries from the media and other interested parties \nYouth Educational Services \nProgram Performance Measures: \nAverage state cost per cadet \nNumber of at-risk youth graduating from the Youth Challenge Academy Percentage of graduates that meet Department of Defense standard for success 6 months after graduation Percentage of graduates who could not be contacted at 6 months Percentage of Youth Challenge Academy graduates that earn their General Education Diploma \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n69.35% \n \n80.65% \n \n96.55% \n \n94.00% \n \nN/A \n \n36,704.00 \n \nN/A \n \n5,743.00 \n \n100.00% \n \n100.00% \n \n100.00% \n \n100.00% \n \n100.00% \n \n100.00% \n \n100.00% \n \n100.00% \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n$5,379.00 833.00 \n \n$3,474.00 887.00 \n \n$3,508.00 870.00 \n \n$3,794.00 850.00 \n \n71.00% \n \n70.00% \n \n79.00% \n \n90.00% \n \n16.00% \n \nN/A \n \nN/A \n \n10.00% \n \n69.00% \n \n69.00% \n \n70.95% \n \n82.00% \n \nGovernor's Office of Planning and Budget \n \n36 of 103 \n \n Department of Driver Services \nCustomer Service Support \nProgram Performance Measures: \nAverage number of days to process payments \nEmployee turnover rate \nNumber of audit findings \nNumber of super speeder citations paid Percentage of payments made electronically \nSuper speeder citations paid percentage rate \nSuper speeder revenue collected \nLicense Issuance \nProgram Performance Measures: \nNumber of CDL medical certifications completed \nNumber of Customer Service Center customers served \nNumber of drivers license fraud investigations Number of Motorcycle licenses issued \nNumber of Real ID cards issued Number of students enrolled in motorcycle safety program classes Number of valid CDL drivers Percentage of citations processed by Records Management (target 10 days) Percentage of Contact Center customer calls abandoned \nPercentage of customer calls to the Contact Center answered within 3 minutes or less (target 85%) Percentage of Customer Service Center customers served within 30 minutes or less (target 95%) Percentage of fraud investigations completed within 60 days (target 70%) Percentage of fraud investigations determined to be unfounded \nPercentage of permanent documents mailed to Customer Service Center customers within 14 days of issuance of the interim document Percentage of permanent documents mailed to customers within 14 days through Online services processing Reduction in issuance process time due to motorcycle safety class participation (in hours) Total number of citations processed by Records Management \nTotal number of commercial drivers license exams monitored \nTotal number of customer calls to the Contact Center \nTotal number of License, Commercial Driver's License, Motor Cycle License or Identification Card renewals requested \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n4.70 12.00% \n1.00 N/A 14.80% N/A N/A \n \n4.10 18.00% \n0.00 21,399.00 \n15.00% 73.00% $4,607,460.00 \n \n5.10 20.00% \n0.00 56,594.00 \n23.00% 72.50% $11,927,783.00 \n \n4.30 26.00% \n0.00 56,139.00 \n43.30% 76.80% $11,907,712.00 \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nN/A 2,255,719.00 \n1,780.00 49,957.00 \nN/A 6,076.00 \n \nN/A 3,114,969.00 \n2,180.00 80,551.00 \nN/A 6,717.00 \n \nN/A 3,380,869.00 \n2,284.00 88,758.00 \nN/A 7,239.00 \n \n204,251.00 3,672,617.00 \n1,643.00 97,439.00 1,578,699.00 \n6,890.00 \n \n326,257.00 77.50% \n \n327,520.00 99.10% \n \n327,459.00 99.00% \n \n319,767.00 99.90% \n \n27.10% 51.00% \n \n28.50% 44.00% \n \n14.00% 68.00% \n \n24.00% 48.00% \n \n78.00% \n \n75.00% \n \n70.00% \n \n62.00% \n \n58.30% \n \n60.20% \n \n62.00% \n \n51.00% \n \n9.00% N/A \n \n9.00% 97.40% \n \n10.00% 97.50% \n \n14.00% 96.00% \n \nN/A \n2,851.00 \n391,228.00 623.00 \n1,341,427.00 302,157.00 \n \n77.00% \n3,044.00 \n291,940.00 561.00 \n1,408,736.00 880,048.00 \n \n78.70% \n3,359.00 \n246,204.00 549.00 \n1,503,242.00 1,018,457.00 \n \n77.00% \n3,204.00 \n250,800.00 339.00 \n1,514,010.00 1,247,815.00 \n \nGovernor's Office of Planning and Budget \n \n37 of 103 \n \n Department of Driver Services \nRegulatory Compliance \nProgram Performance Measures: \nAverage number of days for Regulatory Compliance programs that are out of compliance to become compliant Percentage of regulated programs in compliance \nTotal number of driver safety programs regulated, e.g. driver training, DUI schools Total number of students enrolled in Online Alcohol and Drug Awareness Programs \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n32.90 \n \n5.75 \n \n3.00 \n \n9.50 \n \n94.00% 768.00 \n \n93.00% 790.00 \n \n85.00% 829.00 \n \n83.00% 845.00 \n \nN/A \n \n5,917.00 \n \n8,423.00 \n \n10,764.00 \n \nGovernor's Office of Planning and Budget \n \n38 of 103 \n \n Department of Economic Development \n \nDepartmental Administration \nProgram Performance Measures: \nProcess all accounting, budgetary, procurement and information technology requests in a timely and efficient manner \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nFilm, Video, and Music \nProgram Performance Measures: \nAmount of new direct capital investment into the state (in millions) Number of new projects initiated* \nNumber of work days created by film and television production for Georgians Percentage of leads scouted resulting in initiated project \nValue of tax credits certified by the Georgia Department of Economic Development \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n$744.00 \n \n$689.00 \n \n$880.00 \n \n$933.90 \n \n330.00 331,895.00 \n \n327.00 622,560.00 \n \n333.00 585,428.00 \n \n142.00 555,243.00 \n \nN/A \n \nN/A \n \nN/A \n \n47.00% \n \n$171,865,421.00 $222,211,344.00 $231,704,930.00 $274,800,000.00 \n \nGeorgia Council for the Arts \nProgram Performance Measures: \nNumber of Georgia Council for the Arts grant awards Percentage of Georgia's 159 counties served by the Georgia Council for the Arts \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n606.00 100.00% \n \n274.00 100.00% \n \n110.00 100.00% \n \n122.00 100.00% \n \nGlobal Commerce \nProgram Performance Measures: \nAmount of new direct capital investment into the state (in millions) Number of active projects initiated Number of brokered international transactions Number of companies assisted Number of jobs created Number of work orders Percentage of active projects resulting in retention, relocation or expansion \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n$4,000.00 \n \n$4,000.00 \n \n$4,590.00 \n \n$5,850.00 \n \n337.00 235.00 832.00 19,627.00 \nN/A 26.00% \n \n360.00 265.00 852.00 22,022.00 943.00 33.00% \n \n373.00 311.00 1,111.00 24,713.00 973.00 33.00% \n \n592.00 413.00 1,047.00 28,989.00 967.00 28.00% \n \nInnovation and Technology \nProgram Performance Measures: \nAmount of new direct capital investment into the state (in millions) Number of jobs created Number of new projects initiated \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n$359.00 \n \n$69.00 \n \n$1,391.00 \n \n$225.00 \n \n1,881.00 24.00 \n \n1,346.00 19.00 \n \n4,063.00 30.00 \n \n2,667.00 30.00 \n \n*Due to the elimination of the Sales and Use Tax exemption, the agency is no longer able to track projects less than $500,000. \n \nGovernor's Office of Planning and Budget \n \n39 of 103 \n \n Department of Economic Development \n \nPayments to Georgia Medical Center Authority \n \nProgram Performance Measures: \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nAverage salary (Full-time Employees) of companies Client revenue Full-time employees of companies Georgia counties served Georgia Tax Revenues (Income \u0026 Corp.) of companies \n \n$78,762.00 \n \n$82,196.00 \n \nN/A \n \nN/A \n \n$8,820,556.00 $9,393,895.00 \n \nN/A \n \nN/A \n \n64.00 \n \n55.00 \n \nN/A \n \nN/A \n \n51.00 \n \n54.00 \n \nN/A \n \nN/A \n \n$352,447.00 \n \n$321,246.00 \n \nN/A \n \nN/A \n \nSmall and Minority Business Development \nProgram Performance Measures: \nNumber of community visits Number of companies served \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n131.00 1,147.00 \n \n159.00 936.00 \n \n539.00 848.00 \n \n416.00 630.00 \n \nTourism \nProgram Performance Measures: \nAmount of tourism expenditures (in billions per calendar year) Number of impressions per media dollar Number of tourists visiting Georgia (in millions per calendar year) Number of unique visitors to the Explore Georgia website Number of visitors to the Visitor Information Centers \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n$21.00 N/A \n119.90 \n \n$21.04 N/A \n122.50 \n \n$22.50 531,532,531.00 \nN/A \n \n$23.75 483,398,524.00 \nN/A \n \n846,069.00 12,544,629.00 \n \n1,194,020.00 12,223,698.00 \n \n1,449,302.00 10,847,149.00 \n \n1,646,000.00 14,390,683.00 \n \nGovernor's Office of Planning and Budget \n \n40 of 103 \n \n Department of Education \nAgricultural Education \nProgram Performance Measures: \nAverage number of contact hours reported by the Young Farmer teacher monthly report Average number of Extended Year contact hours reported Average number of monthly Area Teacher contact hours reported Average number of monthly Extended Day contact hours reported Enrollment in program events and activities at FFA Youth Camp facilities Grades 6-12 student enrollment in Extended Day/Year programs \nNumber of FFA events held at Camp John Hope and the Georgia FFA-FCCLA Center Number of schools providing Extended Day/Year programs \nNumber of teachers trained by Agriculture Area Teachers \nPercentage of agriculture teachers meeting all required Extended Day/Year program standards Percentage of classroom agriculture teachers meeting all required program standards Percentage of performance standards met on the Area Teacher program of work evaluation Percentage of performance standards met on the Young Farmer Teacher program of work evaluation Young Farmer participants per instructor \nBusiness and Finance Administration \nProgram Performance Measures: \nEmployee turnover rate \nNumber of audit findings \nNumber of open records requests \nNumber of payments processed Percentage of payments processed electronically \nCentral Office \nProgram Performance Measures: \nNumber of teachers with access to the longitudinal data system \nState Central Office cost per FTE (i.e., student) \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nN/A \n \n31.00 \n \n31.00 \n \n30.00 \n \nN/A \n \n340.00 \n \n344.00 \n \n341.00 \n \nN/A \n \n31.00 \n \n32.00 \n \n31.00 \n \nN/A \n \n33.00 \n \n38.00 \n \n34.00 \n \n6,740.00 \n \n6,470.00 \n \n6,798.00 \n \n7,147.00 \n \n30,269.00 113.00 \n \n31,525.00 100.00 \n \n34,158.00 111.00 \n \n35,563.00 108.00 \n \n274.00 392.00 92.00% \n \n281.00 402.00 92.00% \n \n289.00 424.00 95.00% \n \n284.00 410.00 95.00% \n \n88.00% \n \n92.00% \n \n95.00% \n \n93.00% \n \n95.00% \n \n98.00% \n \n98.00% \n \n98.00% \n \n88.00% \n \n88.00% \n \n90.00% \n \n92.00% \n \n173.00 \n \n192.00 \n \n209.00 \n \n198.00 \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n17.51% 8.00 \n199.00 163,610.00 \nN/A \n \n17.58% 4.00 \n135.00 206,809.00 \nN/A \n \n10.18% 4.00 \n116.00 178,590.00 \nN/A \n \n18.10% N/A \n122.00 184,437.00 \n94.00% \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nN/A $18.08 \n \n38,427.00 $18.31 \n \n56,041.00 $17.77 \n \nN/A $17.56 \n \nGovernor's Office of Planning and Budget \n \n41 of 103 \n \n Department of Education \nCharter Schools \nProgram Performance Measures: \nAverage value of facilities grants awarded Charter school student graduation rate Number of approved charter systems operating Number of charter school petitions reviewed by the Georgia Department of Education Number of charter schools Number of charter schools authorized Number of charter system petitions reviewed by the Georgia Department of Education Number of contact hours reported by planning consultants Number of facilities grants awarded Number of Federal Charter School Program grants awarded Number of planning grants awarded Number of students enrolled in charter schools Percentage of charter school requests for renewal approved Percentage of charter schools making adequate yearly progress \nCommunities in Schools \nProgram Performance Measures: \nAnnual dropout rate for students served by Communities In Schools Average amount of state funds spent per student served Graduation rate for students served by Communities In Schools Number of at-risk students receiving intensive services Percentage of school districts with campuses participating in Communities In Schools Total dollars leveraged \nCurriculum Development \nProgram Performance Measures: \nAverage cost to develop a resource Number of industry specific language training courses developed Number of resources developed to support implementation of curricular standards (resources include standards, framework components, videos, and remediation support) Number of teachers attending curriculum and instruction training sessions Number of total unique visits to GeorgiaStandards.org \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n$94,285.00 80.00% 4.00 67.00 \n \n$62,068.00 66.40% 8.00 87.00 \n \n$66,666.00 60.10% 14.00 24.00 \n \n$98,117.00 61.90% 16.00 66.00 \n \n96.00 18.00 4.00 \n \n101.00 40.00 7.00 \n \n110.00 18.00 \n2.00 \n \n108.00 32.00 \n3.00 \n \n0.00 21.00 17.00 13.00 48,344.00 67.00% 80.00% \n \n581.00 29.00 8.00 12.00 \n50,926.00 59.00% 70.00% \n \n816.25 27.00 10.00 5.00 \n58,611.00 100.00% N/A \n \n1,732.00 18.00 11.00 5.00 \n63,389.00 95.00% N/A \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n2.50% \n \n2.40% \n \n3.10% \n \n3.00% \n \n$73.99 81.00% 15,108.00 30.60% \n \n$53.11 93.20% 17,570.00 30.00% \n \n$62.90 82.50% 14,539.00 26.10% \n \n$89.69 86.90% 10,092.00 26.10% \n \n$18,083,519.00 $16,289,161.00 $19,342,312.00 $14,528,791.00 \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n$936.38 N/A \n \n$1,053.13 N/A \n \n$815.21 N/A \n \n$1,558.74 0.00 \n \n390.00 \n \n320.00 \n \n591.00 \n \n542.00 \n \n5,943.00 776,568.00 \n \n7,112.00 813,927.00 \n \n17,875.00 908,125.00 \n \n19,235.00 1,071,330.00 \n \nGovernor's Office of Planning and Budget \n \n42 of 103 \n \n Department of Education \nFederal Programs \nProgram Performance Measures: \nAverage cost per school implementing Title Programs Number of Title I Distinguished Schools Number of Title I schools Percentage of districts with a noncompliance finding for Title I federal funding requirements Percentage of Title I schools making adequate yearly progress \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n$302,226.00 902.00 \n1,536.00 N/A \n \n$279,132.00 837.00 \n1,579.00 N/A \n \n$241,957.00 805.00 \n1,560.00 N/A \n \n$262,724.00 N/A \n1,598.00 N/A \n \n75.00% \n \n69.50% \n \n79.40% \n \nN/A \n \nGeorgia Network for Educational and Therapeutic Support (GNETS) \n \nProgram Performance Measures: \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nCost per student (to include state and federal funds) \n \n$11,839.00 \n \n$12,360.00 \n \n$14,375.00 \n \n$12,660.00 \n \nNumber of students served \n \n5,412.00 \n \n5,086.00 \n \n4,871.00 \n \n4,826.00 \n \nPercentage of students who are marked as proficient on the GAA \nPercentage of students who meet or exceed reading and math standards on CRCT and CRTM \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nGeorgia Virtual School \nProgram Performance Measures: \nNumber of advanced placement courses offered Number of enrollments (in half-year segments) Number of schools adopting blended learning models Number of systems with students enrolled in GaVS courses Percentage of Credit Recovery students who passed final exam Percentage of students completing courses Percentage of students passing the appropriate End of Course Test for courses that require such a test Total number of courses offered \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n22.00 8,893.00 \nN/A 142.00 77.00% 91.00% 84.00% \n \n24.00 9,441.00 \nN/A 158.00 80.00% 91.00% 88.00% \n \n27.00 13,578.00 \n35.00 169.00 81.00% 92.00% 87.00% \n \n27.00 16,538.00 \n83.00 178.00 80.00% 91.00% 87.00% \n \n91.00 \n \n114.00 \n \n126.00 \n \n132.00 \n \nGovernor's Honors Program \nProgram Performance Measures: \nAverage number of class hours provided to each participant Number of students nominated from rural school districts Number of students participating in Governor's Honors Program Percentage of funding subsidized by alternative sources Total cost per participant Total dollars leveraged \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n219.00 N/A \n690.00 N/A \n$1,920.00 N/A \n \n158.00 N/A \n690.00 0.00% $1,481.00 $0.00 \n \n158.00 N/A \n690.00 0.00% $1,372.00 $0.00 \n \n158.00 N/A \n703.00 0.00% $1,101.00 $0.00 \n \nGovernor's Office of Planning and Budget \n \n43 of 103 \n \n Department of Education \n \nInformation Technology Services \nProgram Performance Measures: \nAverage amount of local support for information technology \nAverage bandwidth allocated per school expressed in megabits per second Average school bandwidth overall (including local support) \nPercentage of classrooms with internet connection \nPercentage of school systems connected to the statewide network \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \n3.00 \n \n3.00 \n \n3.00 \n \n3.00 \n \nN/A 91.00% 100.00% \n \nN/A 97.23% 100.00% \n \nN/A 96.30% 100.00% \n \n20.62 89.17% 100.00% \n \nNon Quality Basic Education Formula Grants \n \nProgram Performance Measures: \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nAverage educational cost per student served in a residential treatment center \nNumber of students served in residential treatment facilities \n \n$3,661.00 986.00 \n \n$4,130.00 862.00 \n \n$4,573.00 821.00 \n \n$5,122.00 748.00 \n \nPercentage of students enrolled in a residential treatment facility with an Individualized Education Program \nPercentage of students served with an Independent Education Plan \n \nN/A \n \nN/A \n \n45.00% \n \n41.00% \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nPreschool Handicapped \nProgram Performance Measures: \nCost of program per student served \nNumber of three- and four-year old students with disabilities served by this program \nPercentage of children receiving preschool handicapped education services who remain in their regular education peer cohort \nPercentage of children receiving preschool handicapped services who improved functioning in acquisition and use of knowledge and skills \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n$3,329.00 8,323.00 \n \n$3,094.00 8,831.00 \n \n$3,495.00 8,130.00 \n \n$3,270.00 8,923.00 \n \n58.90% \n \n49.00% \n \n46.50% \n \n45.80% \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nGovernor's Office of Planning and Budget \n \n44 of 103 \n \n Department of Education \nQuality Basic Education Program \nProgram Performance Measures: \nAnnual retention rate of students receiving scholarships \nAverage amount of state and local funds expended per student on pupil transportation Average number of buses operated daily \nAverage number of miles driven per driver per day \nAverage number of students served by a school nurse or nurse assistant Average number of students transported daily \nAverage scholarship award per student participating in the Georgia Special Needs Scholarship College and Career Ready Performance Index (CCRPI) Score for Elementary Schools College and Career Ready Performance Index (CCRPI) Score for High Schools College and Career Ready Performance Index (CCRPI) Score for Middle Schools Daily miles all systems \nNumber of bus collisions per million miles \nNumber of buses used for daily student transport exceeding useful life Number of FTEs (i.e., students) \nNumber of school nurses and school nurse assistants \nNumber of school nurses or school nurse assistants per school \nNumber of schools making adequate yearly progress \nNumber of stop arm violations \nNumber of students served by the Georgia Special Needs Scholarship Number of vehicles passing stopped buses \nPercentage of students enrolled in post-secondary education within a year of graduation Percentage of students requiring remedial coursework in college Statewide high school dropout rate \nStatewide high school graduation rate (cohort method) \nTotal number of nurse visits \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nN/A $394.54 \n \nN/A $418.21 \n \nN/A $448.14 \n \nN/A $447.71 \n \n15,496.00 52.20 \n946.00 \n \n15,035.00 50.99 \n973.00 \n \n15,019.00 53.26 \n972.00 \n \n14,932.00 N/A \n1,095.00 \n \n1,052,706.00 $6,342.00 \n \n1,031,415.00 $6,880.00 \n \n1,034,828.00 $6,740.00 \n \n1,037,493.00 $5,747.00 \n \nN/A \n \nN/A \n \n83.40 \n \nN/A \n \nN/A \n \nN/A \n \n72.60 \n \nN/A \n \nN/A \n \nN/A \n \n81.40 \n \nN/A \n \n808,846.00 14.93 \n723.00 \n \n766,635.00 13.46 916.00 \n \n799,947.00 11.95 868.00 \n \n803,151.00 N/A N/A \n \n1,641,396.00 1,694.00 0.78 1,718.00 N/A 2,068.00 \n \n1,650,981.00 1,647.00 0.75 1,633.00 4,629.00 2,529.00 \n \n1,656,992.00 1,668.00 0.77 N/A 4,222.00 2,965.00 \n \n1,679,589.00 1,628.00 0.71 N/A N/A 3,229.00 \n \nN/A \n \n8,102.00 \n \n7,349.00 \n \n6,807.00 \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \n3.60% 64.00% \nN/A \n \n3.70% 67.40% \nN/A \n \n2.80% 69.72% \nN/A \n \n2.60% 71.50% \nN/A \n \nGovernor's Office of Planning and Budget \n \n45 of 103 \n \n Department of Education \n \nRegional Education Service Agencies (RESAs) \n \nProgram Performance Measures: \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nNumber of PLUs earned through RESA courses and workshops \nNumber of teachers/ school staff attending other professional learning activities Number of teachers/ school staff earning Professional Learning Units, through courses and workshops Number of technology focused trainings conducted \nTotal amount saved through regional contracts \nTotal number of Professional Learning Units certified statewide \n \n34,148.00 22,163.00 \n34,148.00 \nN/A N/A 85,691.00 \n \n25,685.00 23,706.00 \n \n27,978.00 88,372.00 \n \n60,007.00 54,161.00 \n \n25,685.00 \n \n27,978.00 \n \n23,067.00 \n \nN/A N/A 69,478.00 \n \n66,571.00 $22,647,388.00 \n57,455.00 \n \n115,149.00 $27,453,698.00 \nN/A \n \nSchool Improvement \nProgram Performance Measures: \nAverage number of schools served by each school improvement specialist \nNumber of districts implementing Teacher/Leader Keys Evaluation System (TKES/LKES) \nPercentage of high schools served and classified as Focus, that had an increase in the four year cohort graduation rate from the previous year \nPercentage of high schools served and classified as Priority, that had an increase in the four year cohort graduation rate from the previous year \nPercentage of schools served that demonstrated an increased CCRPI score from the previous year \nPercentage of students meeting typical or high growth in elementary, middle and high schools \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n4.34 \n \n5.35 \n \n5.75 \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \n67.00% \n \nN/A \n \nN/A \n \nN/A \n \n60.00% \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nGovernor's Office of Planning and Budget \n \n46 of 103 \n \n Department of Education \nState Schools \nProgram Performance Measures: \nCost per student at Atlanta Area School for the Deaf \nCost per student at Georgia Academy for the Blind \nCost per student at Georgia School for the Deaf \nGraduation rate at Atlanta Area School for the Deaf \nGraduation rate at Georgia Academy for the Blind \nGraduation rate at Georgia School for the Deaf \nNumber of students enrolled at Atlanta Area School for the Deaf \nNumber of students enrolled at Georgia Academy for the Blind \nNumber of students enrolled at Georgia School for the Deaf \nPercentage of graduates completing transition plans at all three state schools Percentage of prior year's graduates at Atlanta Area School for the Deaf that have a positive post-secondary outcome: career, schooling, job training Percentage of prior year's graduates at Georgia Academy for the Blind that have a positive post-secondary outcome: career, schooling, job training Percentage of prior year's graduates at Georgia School for the Deaf that have a positive post-secondary outcome: career, schooling, job training Percentage of students in grades 1-12 completing Individualized Education Program goals at Atlanta Area School for the Deaf Percentage of students in grades 1-12 completing Individualized Education Program goals at Georgia Academy for the Blind Percentage of students in grades 1-12 completing Individualized Education Program goals at Georgia School for the Deaf \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n$41,617.00 $67,381.00 $59,557.00 \n100.00% 100.00% 100.00% \n196.00 119.00 111.00 100.00% \n \n$38,512.00 $65,032.00 $51,025.00 \n100.00% 86.00% \n100.00% 205.00 114.00 110.00 \n100.00% \n \n$39,725.00 $64,256.00 $63,226.00 \n100.00% 100.00% 100.00% \n202.00 127.00 121.00 100.00% \n \n$45,822.00 $67,417.00 $58,132.00 \n100.00% 100.00% 100.00% \n183.00 118.00 110.00 100.00% \n \n65.00% \n \n70.00% \n \n64.00% \n \n58.00% \n \n60.00% \n \n68.00% \n \n50.00% \n \n44.00% \n \n67.00% \n \n75.00% \n \n67.00% \n \n75.00% \n \n97.00% \n \n98.00% \n \n95.00% \n \n97.00% \n \n97.00% \n \n98.00% \n \n96.00% \n \n97.00% \n \n97.00% \n \n97.00% \n \n97.00% \n \n97.00% \n \nGovernor's Office of Planning and Budget \n \n47 of 103 \n \n Department of Education \nTechnology/Career Education \nProgram Performance Measures: \nCareer and technology student organization membership Cost per student served (unduplicated count) Difference of Career, Technology, and Agricultural Education graduation rate from the state average Graduation rate for Career, Technology, and Agricultural Education concentrators Number of high school concentrators (students with 3 or more classes in a Career Pathway) Number of industry certified programs Number of professional development workshops for teachers Total student enrollment in grades 6-12 Total student enrollment in grades 6-8 Total student enrollment in grades 9-12 \nTesting \nProgram Performance Measures: \nAverage CRCT cost per student Average EOCT cost per student Average number of days students take tests Number of Advanced Placement (AP) exams administered Number of AP test fees subsidized Number of CRCT Retests administered online Number of Criterion-Referenced Competency Tests (CRCT) administered Number of End-of-Course Tests (EOCT) administered Number of EOCT administered online Number of students taking AP exams Percentage of students statewide who obtained a score of three (3) or higher on advanced placement exams \nTuition for Multi-handicapped \nProgram Performance Measures: \nAverage total cost per student Number of students with disabilities served in residential placements Percentage of all services covered by state grant funds \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n116,792.00 \n \n145,138.00 \n \n159,404.00 \n \nN/A \n \n$26.49 \n \n$27.11 \n \n$26.20 \n \nN/A \n \n11.01% \n \n9.30% \n \n17.10% \n \nN/A \n \n91.81% \n \n90.30% \n \n87.20% \n \nN/A \n \n78,831.00 \n \n80,727.00 \n \n95,157.00 \n \n96,663.00 \n \n441.00 620.00 554,850.00 318,764.00 389,515.00 \n \n424.00 396.00 528,425.00 416,453.00 319,900.00 \n \n411.00 227.00 534,417.00 220,519.00 313,898.00 \n \n449.00 530.00 559,943.00 240,810.00 319,133.00 \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n$13.47 $6.14 N/A \n104,539.00 86,446.00 2,453.00 \n4,612,691.00 \n \n$14.43 $6.09 N/A \n106,211.00 17,863.00 3,792.00 \n3,819,099.00 \n \n$14.37 $6.86 \nN/A 116,703.00 \n20,395.00 9,021.00 \n3,826,136.00 \n \n$14.31 $7.06 \nN/A 125,336.00 \n22,279.00 10,407.00 3,818,433.00 \n \n950,029.00 221,701.00 \n63,597.00 52.64% \n \n924,887.00 254,873.00 \n64,315.00 54.53% \n \n967,578.00 325,930.00 \n69,495.00 56.01% \n \n965,629.00 368,158.00 \n74,293.00 55.04% \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n$164,039.00 26.00 \n \n$182,859.00 22.00 \n \n$161,651.00 23.00 \n \n$158,438.00 22.00 \n \n35.00% \n \n37.00% \n \n42.00% \n \n45.00% \n \nGovernor's Office of Planning and Budget \n \n48 of 103 \n \n Department of Human Services \nAdoptions Services \nProgram Performance Measures: \nAnnual number of finalized adoptions as a percentage of total eligible children Number of finalized adoptions each year \nPercentage of adoptions finalized within six months of adoptive placement Percentage of children exiting foster care for adoption within 24 months of their last removal from home Percentage of children with an adoption disruption (i.e., children in an adoptive home but the adoption is not finalized) \nAfter School Care \nProgram Performance Measures: \nNumber of youth who participate in afterschool and summer programs Percentage of youth in foster care who participate in after school programs \nChild Care Licensing \nProgram Performance Measures: \nNumber of incident reports received \nPercentage of licensed facilities, agencies and institutions who received a follow-up visit within the required time frame following issuance of an Enforcement Action Percentage of surveys closed within 30 days of survey exit date \nChild Support Services \nProgram Performance Measures: \nNumber of active cases (per federal fiscal year) \nPercentage of current support being paid as ordered (per federal fiscal year) Percentage of families receiving arrears payments (per federal fiscal year) Percentage of request for service that resulted in orders established for case (per federal fiscal year) Total monies collected and redistributed to custodial parents and the state treasury (per federal fiscal year) \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n54.20% \n \n46.70% \n \n59.50% \n \n58.53% \n \n1,216.00 87.80% \n \n1,092.00 90.50% \n \n900.00 93.10% \n \n976.00 58.53% \n \n27.40% \n \n34.30% \n \n44.70% \n \n40.68% \n \n3.00% \n \n2.54% \n \n2.80% \n \n2.37% \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n22,200.00 \n \n34,900.00 \n \n33,700.00 \n \n25,384.00 \n \nN/A \n \nN/A \n \n3.00% \n \n4.00% \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n3,534.00 90.00% \n \n3,262.00 94.00% \n \n3,401.00 93.00% \n \n2,596.00 82.00% \n \n94.13% \n \n89.74% \n \n80.78% \n \n58.87% \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n392,525.00 60.00% \n \n404,147.00 60.63% \n \n394,809.00 62.00% \n \n388,649.00 61.00% \n \n77.96% \n \n77.93% \n \n66.00% \n \n65.00% \n \n84.30% \n \n83.40% \n \n86.60% \n \n87.00% \n \n$675,759,013.00 $708,310,692.00 $693,639,098.00 $695,438,660.00 \n \nGovernor's Office of Planning and Budget \n \n49 of 103 \n \n Department of Human Services \nChild Welfare Services \nProgram Performance Measures: \nNumber of substantiated maltreatment incidents \nPercentage of children who return home within 12 months of being removed Percentage of children who were victims of subsequent maltreatment within 6 months (national standard \u003c 5.40%) Percentage of foster children who re-enter foster care within 12 months (national standard \u003c or = 8.60%) Percentage of investigations of child maltreatment completed timely (within 45 calendar days) \nChild Welfare Services - Special Project \nProgram Performance Measures: \nNumber of forensic interviews conducted by Children Advocacy Centers Percentage of forensic interviews conducted for Sexual Abuse Allegations Percentage of state served by Child Advocacy Centers \nCommunity Services \nProgram Performance Measures: \nCommunity Services average caseload per officer \nCost per day of non-residential supervision \nDaily average of youth supervised by Community Services \nEmployed and maintained a job for at least 90 days \nNumber of low-income individuals who were assisted by Community Services Block Grant Funds Percentage of DJJ youth days served in Community Services \nPercentage of low-income participants who obtained courtordered child support payments leading to becoming more self sufficient Percentage of youth re-offending after completion at one-year interval Percentage of youth with no new offense while under community supervision \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n20,329.00 72.25% \n \n32,543.00 76.87% \n \n26,747.00 77.70% \n \n26,761.00 73.00% \n \n3.99% \n \n2.20% \n \n2.30% \n \n3.30% \n \n3.32% \n \n4.00% \n \n6.80% \n \n6.90% \n \n97.00% \n \n95.00% \n \n96.00% \n \n55.00% \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n3,219.00 \n \n4,983.00 \n \n8,269.00 \n \n8,021.00 \n \n72.00% \n \n62.00% \n \n66.00% \n \n63.00% \n \n92.00% \n \n95.00% \n \n95.00% \n \n89.00% \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n33.70 $13.45 16,474.00 65.84% 332,418.00 \n \n32.00 $14.68 15,398.00 86.40% 368,220.00 \n \n27.80 $9.68 13,002.00 \nN/A N/A \n \n30.50 $10.41 12,375.00 \nN/A N/A \n \n82.86% 91.73% \n \n83.00% 76.30% \n \n82.00% N/A \n \n81.10% N/A \n \n50.50% 82.40% \n \n48.80% 83.21% \n \n48.30% 84.00% \n \n50.10% 87.24% \n \nGovernor's Office of Planning and Budget \n \n50 of 103 \n \n Department of Human Services \nCouncil On Aging \nProgram Performance Measures: \nForums and other events conducted which promote issues beneficial to elderly Georgians (target 20) Legislation, initiated, influenced and/or enacted each legislative session which benefits older Georgians (target 10) Percentage of participants who have a better understanding of issues that benefit elderly Georgians as a result of council training, education, and advocacy efforts (target 75%) \nDepartmental Administration \nProgram Performance Measures: \nCost per trip for transportation services \nNumber of Application Software Requests \nNumber of clients receiving transportation services \nNumber of trips provided by transportation services \nPercentage of Application Software Requests completed by the agreed upon date Percentage of background investigations initiated by electronic fingerprinting technicians within 14 calendar days (target 95%) Total funds expended for transportation \nElder Abuse Investigations and Prevention \nProgram Performance Measures: \nConsumer dollars saved through legal case representation, counseling and outreach Number of legal cases represented \nPercentage of Adult Protective Services clients contacted within 10 days Percentage of Long Term Care Ombudsman complaints resolved \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n24.00 \n \n22.00 \n \n22.00 \n \n21.00 \n \n8.00 \n \n8.00 \n \n10.00 \n \n17.00 \n \n91.00% \n \n91.00% \n \n92.00% \n \n97.00% \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n$10.90 N/A \n16,726.00 2,491,572.00 \nN/A \n \n$10.83 N/A \n15,644.00 2,609,611.00 \nN/A \n \n$11.03 791.00 23,864.00 2,648,133.00 74.59% \n \n$11.36 720.00 18,531.00 2,359,006.00 73.47% \n \nN/A \n \n90.00% \n \n98.00% \n \n98.00% \n \n$27,161,839.00 $28,268,022.00 $29,199,015.00 $26,998,968.00 \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual $10,500,859.00 $10,083,092.00 $8,699,359.00 $9,776,059.00 \n \n2,556.00 94.40% \n \n2,310.00 92.20% \n \n2,269.00 92.40% \n \n2,984.00 91.40% \n \n94.00% \n \n94.00% \n \n93.00% \n \n91.00% \n \nGovernor's Office of Planning and Budget \n \n51 of 103 \n \n Department of Human Services \nElder Community Living Services \nProgram Performance Measures: \nAverage cost per Community Care Service Program client \nAverage cost per Non-Medicaid Home and Community Based Services client Average length of time on Medicaid waiver waiting list in months Community Care Service Program clients served \nNon-Medicaid Home and Community Based Services clients served Number of applicants served \nNumber of months Community Care Service Program participants delayed admission into a more costly facility Number of months Non-Medicaid Home and Community Based Services program participants delayed admission into a more costly facility Total dollars saved as a result of clients remaining in the community (in millions) \nElder Support Services \nProgram Performance Measures: \nAmount of financial savings for GeorgiaCares clients \nConsumers contacting Aging Disability Resource Connections for service Number of home delivered meals \nNumber of senior center meals served \nNumber of seniors served at senior centers \nNumber of seniors served home delivered meals \nPercentage of Aging Disability Resource Connections crisis calls followed up within 14 days Percentage of Senior Community Service Employment Program participants who retained unsubsidized employment for six months or longer \nEnergy Assistance \nProgram Performance Measures: \nNumber of elderly households authorized for assistance in order to retain heating services Percentage of households authorized for assistance within 11 days from date of application Total households assisted with energy assistance \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n$8,569.00 $1,729.00 \n \n$9,006.00 $1,821.00 \n \n$9,083.00 $1,853.00 \n \n$9,238.00 $1,884.00 \n \nN/A \n \nN/A \n \n5.00 \n \n7.00 \n \n12,762.00 36,116.00 \n \n12,421.00 35,163.00 \n \n12,825.00 35,684.00 \n \n13,182.00 34,005.00 \n \n48,878.00 48.00 \n \n47,584.00 49.00 \n \n48,509.00 47.00 \n \n47,187.00 46.00 \n \n39.00 \n \n40.00 \n \n44.00 \n \n48.00 \n \n$254.00 \n \n$210.00 \n \n$215.00 \n \n$284.00 \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n$35,415,462.00 222,845.00 \n \n$19,315,193.00 264,870.00 \n \n$29,546,247.00 281,896.00 \n \n$30,060,677.00 132,523.00 \n \n1,551,776.00 2,663,536.00 \n14,891.00 15,164.00 \nN/A \n \n2,559,037.00 1,462,168.00 \n14,802.00 13,995.00 \n81.00% \n \n2,530,109.00 1,455,900.00 \n14,660.00 14,258.00 \n98.00% \n \n2,496,511.00 1,421,706.00 \n14,505.00 14,106.00 \n95.00% \n \n83.00% \n \n76.00% \n \n71.00% \n \n80.00% \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nN/A \n \n82,097.00 \n \n74,276.00 \n \n72,270.00 \n \nN/A \n \n75.00% \n \n56.00% \n \n68.48% \n \n252,097.00 \n \n212,849.00 \n \n158,955.00 \n \n156,649.00 \n \nGovernor's Office of Planning and Budget \n \n52 of 103 \n \n Department of Human Services \nFamily Connection \nProgram Performance Measures: \nAverage dollar leveraged per appropriated dollar by county collaborative Family Connection collaboratives' training satisfaction rate Number of counties with working Family Connection collaborative \nFamily Violence Services \nProgram Performance Measures: \nNumber of shelter bed nights \nPercentage of domestic violence victims receiving help with safety planning Percentage of domestic violence victims with an increase in knowledge of community resources \nFederal Eligibility Benefit Services \nProgram Performance Measures: \nFood stamp eligibility accuracy rate (maintain error rate below national average) Number of food stamp cases Percentage of individuals receiving Right from the Start Medicaid within 45 days of application \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n$6.00 \n \n$6.00 \n \n$5.00 \n \n$4.00 \n \n85.30% 159.00 \n \n87.44% 159.00 \n \n91.38% 159.00 \n \n87.40% 159.00 \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n225,231.00 N/A \n \n218,844.00 87.00% \n \n229,453.00 98.00% \n \n238,082.00 100.00% \n \n94.00% \n \n94.00% \n \n96.00% \n \n100.00% \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n98.00% \n \n97.70% \n \n97.00% \n \n95.38% \n \n705,734.00 94.70% \n \n780,719.00 93.90% \n \n860,085.00 94.80% \n \n911,760.00 95.75% \n \nGeorgia Vocational Rehabilitation Agency: Business Enterprise Program \n \nProgram Performance Measures: \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nAmount collected in total sales \n \n$9,101,733.00 $8,931,925.00 $8,205,928.00 $7,804,903.00 \n \nNumber of vendors \n \n82.00 \n \n82.00 \n \n77.00 \n \n69.00 \n \nPercentage increase in the number of blind vendors \n \n6.00% \n \n6.00% \n \n1.00% \n \n4.00% \n \nGeorgia Vocational Rehabilitation Agency: Disability Adjudication Services \n \nProgram Performance Measures: \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nAverage number of days to determine claims (federal standard 137 days) \nNumber of claims adjudicated \nPercentage of disability benefit determinations found to be correct (federal standard 97%) \n \n139.30 \n144,412.00 96.90% \n \n133.30 \n154,116.00 94.80% \n \n115.70 \n144,807.00 96.40% \n \n111.30 \n157,140.00 97.10% \n \nGovernor's Office of Planning and Budget \n \n53 of 103 \n \n Department of Human Services \n \nGeorgia Vocational Rehabilitation Agency: Georgia Industries for the Blind \n \nProgram Performance Measures: \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nNumber of blind persons employed by GIB \nPercentage of total labor hours performed by individuals who are legally blind (federal minimum standard 75%) Total income generated from products and services \n \n104.00 81.30% \n \n100.00 87.80% \n \n91.00 87.30% \n \n87.00 84.00% \n \n$12,467,661.00 $10,959,233.00 $10,807,934.00 $10,648,875.00 \n \nGeorgia Vocational Rehabilitation Agency: Roosevelt Warm Springs Medical Hospitals \n \nProgram Performance Measures: \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nAverage daily cost per hospital patient (in state general funds) \n \n$241.00 \n \n$414.00 \n \n$189.00 \n \n$644.00 \n \nAverage daily cost per student (in state general funds) \n \n$28.00 \n \n$36.00 \n \n$91.00 \n \n$53.00 \n \nAverage daily hospital census \n \n33.90 \n \n28.50 \n \n29.70 \n \n26.40 \n \nAverage daily residential VR census \n \n124.00 \n \n121.00 \n \n97.00 \n \n119.00 \n \nAverage length of hospital stay (in days) \n \n18.20 \n \n17.40 \n \n20.40 \n \n16.60 \n \nAverage length of residential VR program participation (in days) \n \n218.00 \n \n159.00 \n \n234.00 \n \n345.00 \n \nNumber of hospital admissions \n \n648.00 \n \n599.00 \n \n633.00 \n \n581.00 \n \nNumber of residential Vocational Rehabilitation (VR) clients served \nNumber of residential VR admissions \n \n316.00 214.00 \n \n230.00 204.00 \n \n270.00 160.00 \n \n223.00 126.00 \n \nPercentage of hospital patients discharged to home \n \nN/A \n \n32.00% \n \n30.00% \n \n28.00% \n \nPercentage of hospital patients discharged to Home Health \n \nN/A \n \n40.00% \n \n38.00% \n \n37.00% \n \nPercentage of residential VR individuals who obtain successful employment* \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nGeorgia Vocational Rehabilitation Agency: Vocational Rehabilitation Program \n \nProgram Performance Measures: \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nNumber of clients on the waiting list for services \n \nN/A \n \nN/A \n \nN/A \n \n5,904.00 \n \nNumber of clients served \n \n36,766.00 \n \n39,738.00 \n \n41,551.00 \n \n36,336.00 \n \nPercentage of cases determined eligible within 60 days from the date of application \nPercentage of individuals who obtained successful employment for at least 90 days after cases were closed (federal performance level \u003e 55.8%) \n \n56.00% 62.85% \n \n51.00% 59.63% \n \n44.00% 59.38% \n \n16.00% 37.86% \n \n*Current system will not allow for breakout of Warm Springs VR clients employment success; however, a new system will be implemented, which will allow for this to be measured. Employment success is included in the Vocational Rehabilitation Program performance measure data. \n \nGovernor's Office of Planning and Budget \n \n54 of 103 \n \n Department of Human Services \nOut-of-Home Care \nProgram Performance Measures: \nNumber of children in the legal custody of DFCS Number of licensed foster homes Percentage of children in care for 12-24 months with two or fewer placement settings Percentage of children in congregate care Percentage of children placed with relatives Percentage of children who do not experience maltreatment while in foster care Percentage of siblings placed together in out-of-home care \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n14,328.00 7,658.00 29.00% \n \n13,534.00 6,857.00 26.00% \n \n13,921.00 6,361.00 29.00% \n \n13,559.00 6,056.00 43.15% \n \n18.52% 25.45% 98.89% \n \n19.60% 23.64% 99.21% \n \n19.22% 23.02% 99.19% \n \n20.67% 21.38% 99.10% \n \n23.39% \n \n21.92% \n \n21.76% \n \n26.27% \n \nRefugee Assistance \nProgram Performance Measures: \nNumber of Refugees initially resettled in Georgia \nNumber of Refugees who entered full time employment \nNumber of Refugees who entered U.S. and received English Language instruction within 60 months Percentage of Refugees who terminate Refugee Cash Assistance/Temporary Assistance for Needy Families due to employment \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n3,102.00 396.00 \n1,797.00 \n \n2,804.00 529.00 \n2,058.00 \n \n2,600.00 537.00 \n1,900.00 \n \n2,873.00 992.00 \n1,957.00 \n \n93.00% \n \n89.00% \n \n75.00% \n \n85.00% \n \nSupport for Needy Families - Basic Assistance \n \nProgram Performance Measures: \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nNumber of adults receiving cash assistance \nPercentage of applications completed online \nPercentage of individuals receiving assistance within 45 days of application \n \n3,412.00 N/A \n82.00% \n \n3,314.00 N/A \n73.00% \n \n3,471.00 55.00% 90.00% \n \n4,338.00 N/A \n98.13% \n \nSupport for Needy Families - Work Assistance \n \nProgram Performance Measures: \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nPercentage of cases renewed online \n \nN/A \n \nN/A \n \n50.00% \n \nN/A \n \nPercentage of households who return to Temporary Assistance for Needy Families in 1st year following exit \nPercentage of single parent households who are in qualified work activities \n \n14.00% 83.00% \n \n12.00% 86.00% \n \n9.30% 87.00% \n \n7.10% 84.00% \n \nGovernor's Office of Planning and Budget \n \n55 of 103 \n \n Department of Juvenile Justice \nDepartmental Administration \nProgram Performance Measures: \nAverage turnover rate of departmental employees (all job titles) Number of annual transactions performed within the PeopleSoft Human Capital Management and Financial System Percentage of employee survey respondents who rate strongly their employment satisfaction with Department of Juvenile Justice \nSecure Commitment (YDCs) \nProgram Performance Measures: \nNumber of Short-Term Program days served Number of Short-Term Program youth served Number of youth served Percentage of eligible youth receiving General Education Diploma/High School Diploma/Vocational Certificate Percentage of long-term youth discharged from commitment that are re-adjudicated or resentenced within one year of release Youth Development Campus average cost per day Youth Development Campus juvenile corrections officer turnover rate \nSecure Detention (RYDCs) \nProgram Performance Measures: \nAmount paid in holiday/FLSA pay for security staff Average cost per care day Average length of stay (in days) Juvenile Correctional Officer (JCO) attrition rate Juvenile Detention Counselor (JDC) attrition rate Number of admissions to RYDCs Number of recreation staff Number of Short-Term Program (STP) sentence completions (RYDCs only) Number of STP sentence completions (RYDCs and YDCs) Number of validated status offenders detained in RYDCs Number of YDC youth housed in RYDCs Number of youth awaiting community placement Number of youth with substance abuse needs Percentage of youth on mental health caseload \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n19.15% 139,506.00 \n \n25.91% 141,310.00 \n \n25.19% N/A \n \n32.33% N/A \n \n63.00% \n \n71.00% \n \n67.00% \n \n55.00% \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n63,053.00 2,883.00 2,308.00 18.89% \n \n60,369.00 2,516.00 1,294.00 42.12% \n \n49,677.00 2,190.00 1,515.00 30.35% \n \n50,624.00 2,169.00 1,460.00 31.14% \n \n41.10% \n \n39.47% \n \n41.65% \n \n33.78% \n \n$230.26 41.10% \n \n$254.44 54.20% \n \n$310.65 49.60% \n \n$301.90 45.19% \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n$79,543.00 $233.86 23.00 19.80% 14.50% \n18,039.00 5.00 \n2,510.00 \n \n$308,769.00 $260.42 23.00 31.50% 31.70% \n15,996.00 5.00 \n2,487.00 \n \n$560,119.00 $254.47 27.00 45.00% 19.90% \n15,514.00 7.00 \n1,942.00 \n \n$994,468.00 $257.36 27.00 49.60% 24.80% \n14,751.00 9.00 \n1,881.00 \n \n3,262.00 493.00 126.00 44.00 100.00 33.10% \n \n2,604.00 469.00 210.00 44.00 120.00 31.30% \n \n2,220.00 393.00 267.00 56.00 179.00 33.10% \n \n2,159.00 325.00 211.00 115.00 220.00 33.10% \n \nGovernor's Office of Planning and Budget \n \n56 of 103 \n \n Department of Labor \nDepartment of Labor Administration \nProgram Performance Measures: \nAverage days to process a payment \nEmployee turnover rate \nNumber of audit findings \nNumber of documents digitized and stored through the department's enterprise imaging application Percent of payments made electronically \nPercentage of federal financial reports submitted within 45 days of the end of the quarter Percentage of participating employees who complete the EXCEL leadership class Percentage of travel reimbursements paid within 30 days of submission of complete travel voucher Total payments processed \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nN/A 9.18% 12.00 \nN/A \n \nN/A 11.89% \n18.00 N/A \n \n5.83 11.71% \n15.00 3,600,000.00 \n \n6.87 17.40% \nN/A 4,320,000.00 \n \n1.70% 95.00% \n \n1.90% 95.00% \n \n31.50% 95.00% \n \n22.50% 100.00% \n \nN/A \n \n100.00% \n \n97.00% \n \n95.00% \n \nN/A \n \n93.44% \n \n95.36% \n \n99.44% \n \n597,899.00 \n \n692,815.00 \n \n553,948.00 \n \n30,669.00* \n \nLabor Market Information \nProgram Performance Measures: \nAccuracy rate of industrial codes to which employers are assigned in Georgia's Employment and Wages Report (federal target 99.5%) \nAccuracy rate of non-agricultural employment estimates by Georgia's Current Employment Statistics (target 98%) \nGeorgia's survey response rate for the Occupational Employment Statistics survey (federal target 75%) \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n99.70% \n \n99.60% \n \n99.50% \n \n99.50% \n \n99.10% 83.00% \n \n99.80% 83.40% \n \n98.60% 81.80% \n \n99.30% 78.80% \n \nUnemployment Insurance \nProgram Performance Measures: \nPercentage of benefit payments made within 21 days \nPercentage of employers determined to have tax liability \nPercentage of new employer accounts for which unemployment insurance obligation is determined within 90 days (federal target 88.7%) Percentage of unemployment insurance benefit recipients paid accurately, as determined by a federally-prescribed sample methodology \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n86.00% 89.44% 88.00% \n \n88.00% 89.60% 89.10% \n \n86.00% 89.93% 88.90% \n \n85.00% 88.86% 88.90% \n \n97.40% \n \n94.30% \n \n93.40% \n \n91.90% \n \n*FY 2013 performance is due to the transfer of vocational rehabilitation programs to the new Georgia Vocational Rehabilitation Agency. \n \nGovernor's Office of Planning and Budget \n \n57 of 103 \n \n Department of Labor \nWorkforce Solutions \nProgram Performance Measures: \nJobs for Georgia Graduation Rate Number of Child Labor Certificates issued to minors Number of customers served at Career Centers Number of job orders received from businesses Percentage of customers obtaining employment following services Percentage of customers retaining employment following services \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nN/A 38,580.00 \nN/A N/A N/A \n \n96.00% 31,368.00 657,838.00 76,823.00 \n46.00% \n \n96.00% 47,684.00 599,775.00 69,507.00 \n47.00% \n \n92.50% 33,316.00 531,884.00 62,367.00 \n50.00% \n \nN/A \n \n73.00% \n \n77.00% \n \n78.00% \n \nGovernor's Office of Planning and Budget \n \n58 of 103 \n \n Department of Law \nMedicaid Fraud Control Unit \nProgram Performance Measures: \nAverage collections per auditor Dollar value of recovery Number of investigations concluded Number of new cases opened Percentage of cases resolved within a year \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nN/A \n \nN/A \n \nN/A $11,299,815.31 \n \nN/A \n \nN/A \n \nN/A $67,798,891.85 \n \nN/A \n \nN/A \n \nN/A \n \n347.00 \n \nN/A \n \nN/A \n \nN/A \n \n225.00 \n \nN/A \n \nN/A \n \nN/A \n \n53.00% \n \nGovernor's Office of Planning and Budget \n \n59 of 103 \n \n Department of Natural Resources \nCoastal Resources \nProgram Performance Measures: \nAcres certified for public shellfish harvest \nAverage days to process a Coastal Marshlands and Protection Act (CMPA) permit Average days to process a Shore Protection Act (SPA) permit \nNumber of Coastal Marshlands Protection Act (CMPA) permits \nNumber of participants in coastal education programs or outreach events Number of Shore Protection Act (SPA) permits \nNumber of unauthorized activities resolved to a compliance standard within 90 days \nEnvironmental Protection \nProgram Performance Measures: \nAnnual increase in Total Municipal and Industrial Water Supply in Georgia (measured in million gallons per day) Annual water withdrawal for municipal and industrial water use (measured in gallons per capita per day) Number of air permit applications processed \nNumber of consent orders executed \nNumber of days above ozone standard (per calendar year) \nNumber of Notice of Violations issued \nParticulate matter reduction (in tons) associated with school bus retrofit projects Percentage of customers seeking stream bank variances who rate the service they receive as timely, more easily understood, and courteous Percentage of population served by drinking water systems that meet National Primary Drinking Water regulations Settlement dollars collected for executed consent orders \nHazardous Waste Trust Fund \nProgram Performance Measures: \nNumber of abandoned sites undergoing corrective action \nNumber of sites removed from the Hazardous Site Inventory in a fiscal year Percentage of total private party cleanups under review \nTotal dollar amount reimbursed to local governments for cleanups Total dollars collected in hazardous waste fees, hazardous substance fees, and civil penalties Total number of abandoned sites on the HSI list \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n8,532.00 78.00 \n \n8,532.00 57.00 \n \n8,532.00 45.00 \n \n8,532.00 67.00 \n \n32.00 13.00 28,628.00 \n \n26.00 18.00 33,543.00 \n \n36.00 14.00 30,194.00 \n \n34.00 26.00 25,161.00 \n \n7.00 27.00 \n \n6.00 101.00 \n \n5.00 84.00 \n \n5.00 46.00 \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \n155.00 \n \n158.00 \n \n158.00 \n \n156.00 \n \n643.00 727.00 \n11.00 3,515.00 \n2.02 \n \n659.00 785.00 \n15.00 3,861.00 \n2.65 \n \n694.00 787.00 10.00 3,639.00 \n28.40 \n \n741.00 936.00 \nN/A 3,527.00 \n23.64 \n \n80.00% \n \nN/A \n \n74.00% \n \n79.00% \n \n93.50% \n \n97.30% \n \n98.30% \n \n96.63% \n \n$3,810,327.00 $2,017,732.00 $1,489,298.00 $1,783,103.00 \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n5.00 \n \n4.00 \n \n1.00 \n \n2.00 \n \n15.00 \n \n11.00 \n \n11.00 \n \n6.00 \n \nN/A $1,381.00 \n \nN/A $1,410,755.00 \n \nN/A $1,145,414.00 \n \nN/A $1,712,631.00 \n \n$16,956,195.00 $13,551,871.00 $13,615,384.00 $11,358,798.00 \n \n64.00 \n \n63.00 \n \nGovernor's Office of Planning and Budget \n \n60 of 103 \n \n Department of Natural Resources \nHistoric Preservation \nProgram Performance Measures: \nNumber of historic properties in Georgia that are listed in the National Register of Historic Places Number of historic properties that are being preserved as documented by the use of the Federal Rehabilitation Investment Tax Credit and State Preferential Property Tax Assessment Program for Rehabilitation Historic Property Number of renovation projects reviewed \nParks, Recreation and Historic Sites \nProgram Performance Measures: \nAverage annual occupancy at state park cottages \nNumber of park, recreation, and historic site visitations \nPercentage of customer comments indicating their overall park experience was good, very good, or excellent \nSolid Waste Trust Fund \nProgram Performance Measures: \nNumber of new or modified solid waste permits issued \nPercentage of regulated solid waste facilities operating in compliance with environmental standards \nWildlife Resources \nProgram Performance Measures: \nNumber of certified fishing licenses reported \nNumber of certified hunting licenses reported to the US Fish and Wildlife Service Number of dollars generated for Georgia's economy per dollar of state funds spent on fisheries management and fishing Number of hunter safety and boater safety students \nPercentage of hunters who rate their hunting experience as satisfactory or better Total number of Boating Under the Influence arrests \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n75,081.00 \n \n75,745.00 \n \n76,591.00 \n \n77,128.00 \n \n81.00 \n \n95.00 \n \n94.00 \n \n119.00 \n \n462.00 \n \n367.00 \n \n233.00 \n \n134.00 \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n45.00% 9,722,243.00 \n97.00% \n \n43.00% 8,858,751.00 \n97.00% \n \n42.00% 9,013,624.00 \n93.00% \n \n42.00% 8,986,133.00 \n93.00% \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n12.00 91.00% \n \n6.00 90.00% \n \n10.00 85.00% \n \n9.00 87.00% \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n559,807.00 302,190.00 \n \n574,668.00 307,436.00 \n \n589,367.00 324,561.00 \n \n622,344.00 363,575.00 \n \n$275.00 \n \n$296.00 \n \n$407.00 \n \n$425.00 \n \n18,075.00 88.00% \n \n14,616.00 87.00% \n \n16,611.00 87.00% \n \n16,612.00 86.00% \n \n167.00 \n \n151.00 \n \n190.00 \n \n174.00 \n \nGovernor's Office of Planning and Budget \n \n61 of 103 \n \n Department of Public Health \nAdolescent and Adult Health Promotion \nProgram Performance Measures: \nNumber of adolescents ages 10-19 that complete evidenced based programs focused on adolescent health and youth development Number of adolescents ages 10-19 that receive teen center services Number of registered callers to the Georgia Tobacco Quit Line \nNumber of school systems that adopt the evidence-based, 100% Tobacco Free School policy Number of students protected from secondhand smoke \nPercentage of abnormal colorectal screening test results with diagnostic follow-up treatment Percentage of average risk new clients screened for colorectal cancer who are aged 50 years and older Percentage of colorectal cancers diagnosed with treatment initiated Percentage of federally funded screening mammograms provided to women between 50-64 years of age Percentage of final diagnosis of breast cancer where treatment has been started Percentage of initial pap tests provided to individuals who have never or rarely been screened for cervical cancer Percentage of Temporary Assistance for Needy Families supported teen centers that implement evidence based programs focused on adolescent health and youth development (target \u003e 50%) \nAdult Essential Health Treatment Services \nProgram Performance Measures: \nOf the 18 public health districts, the number of districts with hospital-based and free-standing radiation centers providing access to radiation treatment services Of the 18 public health districts, the number of districts with hospitals that have participation agreements with the Cancer State Aid Program to foster program outreach and access Percentage of eligible enrolled patients served by the Cancer State Aid program \nBrain and Spinal Injury Trust Fund \nProgram Performance Measures: \nAverage number of days from application submission to award date Number of complete applications received \nPercentage of total annual budget dedicated to awards \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nN/A \n \nN/A \n \nN/A \n \n5,010.00 \n \n45,597.00 4,748.00 61.00 \n944,931.00 N/A N/A N/A \n85.60% 97.20% 24.80% \nN/A \n \n55,678.00 5,835.00 72.00 \n1,018,764.00 N/A N/A N/A \n86.60% 97.60% 26.50% \nN/A \n \n35,928.00 10,481.00 \n83.00 1,165,500.00 \nN/A N/A N/A 90.00% 95.00% 27.00% 100.00% \n \nN/A 14,196.00 \n93.00 1,238,047.00 \n98.40% 100.00% \nN/A 91.40% 98.50% 31.40% 100.00% \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n17.00 \n \n17.00 \n \n17.00 \n \n17.00 \n \n12.00 \n \n11.00 \n \n10.00 \n \n12.00 \n \n90.00% \n \n86.00% \n \n87.00% \n \n85.26% \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n199.00 \n \n209.00 \n \n121.00 \n \n117.00 \n \n301.00 75.00% \n \n214.00 72.10% \n \n175.00 71.70% \n \n217.00 71.80% \n \nGovernor's Office of Planning and Budget \n \n62 of 103 \n \n Department of Public Health \n \nEmergency Preparedness/Trauma System Improvement \n \nProgram Performance Measures: \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nAverage time to process Emergency Medical Services (EMS) medic license applications (in days) Average time to process EMS service license applications (in days) Number of designated Level I-III trauma centers \nNumber of families assisted through safety equipment provided (per federal fiscal year) Strategic National Stockpile proficiency score \nTotal number of designated trauma centers \n \n20.00 35.00 13.00 56.00 \nN/A 17.00 \n \n10.00 25.00 15.00 41.00 95.00% 19.00 \n \n5.00 18.00 15.00 66.00 96.00% 24.00 \n \n2.00 15.00 16.00 \nN/A 99.00% \n26.00 \n \nEpidemiology \nProgram Performance Measures: \nNumber of cases of reportable diseases submitted (per calendar year) \nNumber of outbreaks \nNumber of requests delivered by the Online Analytical Statistical Information System (OASIS) (per calendar year) \nPercentage of foodborne disease cases captured by laboratory surveillance \nPercentage of reportable disease investigations for which public health control measures were initiated within the appropriate timeframe \nGeorgia Trauma Care Network Commission \nProgram Performance Measures: \nAverage time in minutes and by Injury Severity Score for a Trauma System Patient to reach definitive care from scene of injury \nNumber of Emergency Medical Service Regions (out of 10 possible) participating in Trauma System Regionalization activities \nNumber of First Responders trained from funding provided by the Commission \nPercentage increase in the number of trauma system patients whose transport to a definitive care hospital was facilitated by the Georgia Trauma Communications Center \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n6,501.00 \n \n7,403.00 \n \n6,741.00 \n \nN/A \n \n118.00 204,754.00 \n \n103.00 235,303.00 \n \n96.00 234,958.00 \n \n114.00 N/A \n \n95.00% \n \n95.00% \n \n95.00% \n \n95.00% \n \n100.00% \n \n100.00% \n \n100.00% \n \n100.00% \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \n2.00 \n \n3.00 \n \n4.00 \n \nN/A \n \n750.00 \n \n338.00 \n \n317.00 \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nGovernor's Office of Planning and Budget \n \n63 of 103 \n \n Department of Public Health \n \nImmunization \nProgram Performance Measures: \nNumber of public and private provider organizations that actively utilize Georgia Registry of Immunization Transactions and Services \nPercentage of children who are up to date on recommended immunizations by their second birthday \nPercentage of Vaccines For Children program enrollees that are Ob/GYN, HIV, STD and Family Planning providers \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n7,810.00 \n \n8,957.00 \n \n9,439.00 \n \n10,303.00 \n \n76.30% 2.40% \n \n82.40% 2.64% \n \n84.50% 1.78% \n \nN/A 1.40% \n \nInfant and Child Essential Health Treatment Services \n \nProgram Performance Measures: \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nNumber of children receiving assessment from Children's 1st program \nNumber of children receiving services from the Children's Medical Services program \nNumber of children receiving services through the Babies Can't Wait program \nPercentage of screen positive newborns who receive timely follow up to definitive diagnosis and clinical management for condition(s) mandated by their State sponsored newborn screening programs \nPercentage of third grade children who have received protective sealant on at least one permanent molar tooth \nPercentage of very low birth weight infants (\u003c1500 grams) delivered at facilities for high-risk deliveries and neonates \n \n13,261.00 8,747.00 5,371.00 100.00% \n \n14,938.00 8,925.00 6,015.00 99.70% \n \n12,590.00 8,990.00 6,082.00 99.60% \n \n8,740.00 10,983.00 \n7,519.00 96.40% \n \n39.80% 73.50% \n \n39.00% 73.50% \n \n37.40% 72.50% \n \n37.40% 77.10% \n \nInfant and Child Health Promotion \nProgram Performance Measures: \nNumber of infants and children served by the Women, Infants, and Children program \nPercentage of Women, Infants, and Children program children ages 2 to 5 with a Body Mass Index at the 85th percentile or greater (per federal fiscal year) \nPercentage of Women, Infants, and Children program infants who were ever breastfed (per federal fiscal year) \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n380,898.00 \n \n373,802.00 \n \n363,412.00 \n \n322,941.00 \n \n38.41% \n \n32.22% \n \n31.43% \n \nN/A \n \n52.67% \n \n56.66% \n \n57.19% \n \nN/A \n \nGovernor's Office of Planning and Budget \n \n64 of 103 \n \n Department of Public Health \n \nInfectious Disease Control \nProgram Performance Measures: \nNumber of eligible TB clients completing treatment in 12 months Number of HIV cases \nNumber of qualified ADAP applicants on waiting list \nNumber of STD cases \nNumber of Syphilis cases \nNumber of Tuberculosis cases \nPercentage of early syphilis cases interviewed within 7 calendar days from date of assignment Percentage of eligible Tuberculosis (TB) patients completing TB treatment in 12 months Percentage of refugees that receive initial domestic health screenings within 90 days of their arrival into the U.S. \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n319.00 \n \n322.00 \n \n268.00 \n \nN/A \n \n1,236.00 251.00 \n58,798.00 2,839.00 364.00 83.90% \n \n1,252.00 1,421.00 71,637.00 2,667.00 \n359.00 63.67% \n \n1,075.00 223.00 \n67,578.00 2,751.00 332.00 67.32% \n \n2,911.00 0.00 \n68,102.00 N/A \n348.00 65.00% \n \n88.00% \n \n90.00% \n \n88.00% \n \nN/A \n \n85.00% \n \n94.00% \n \n83.00% \n \n89.00% \n \nInspections and Environmental Hazard Control \n \nProgram Performance Measures: \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nNumber of food service inspections per establishment \n \n1.90 \n \n1.90 \n \n2.00 \n \n1.73 \n \nNumber of inspections per public pool \n \n1.76 \n \n1.70 \n \n1.64 \n \n1.53 \n \nNumber of inspections per tourist accommodations \n \n1.84 \n \n1.84 \n \n1.91 \n \n1.62 \n \nNumber of swimming pool closures \n \n1,069.00 \n \n1,069.00 \n \n715.00 \n \n566.00 \n \nNumber of tourist complaints \n \n395.00 \n \n395.00 \n \n399.00 \n \n489.00 \n \nPercentage of inspections with primary food-born risk factor violations \nPercentage of residential pool inspections with disinfection violations \nPercentage of tourist accommodations inspections with critical tourist violations \n \nN/A \n \n4.40% \n \n5.10% \n \n33.30% \n \nN/A \n \n8.00% \n \n24.97% \n \n7.75% \n \nN/A \n \n13.20% \n \n9.76% \n \n12.58% \n \nPublic Health Formula Grants to Counties \nProgram Performance Measures: \nAverage dollars spent per capita County funds leveraged above required amount General grant-in-aid spending per capita Number of county health departments Number of office visits in local health departments Number of services provided \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n$6.72 N/A \n$7.33 159.00 \nN/A N/A \n \nN/A N/A $6.42 159.00 N/A N/A \n \nN/A N/A $7.26 159.00 N/A N/A \n \nN/A N/A N/A 159.00 1,704,179.00 N/A \n \nGovernor's Office of Planning and Budget \n \n65 of 103 \n \n Department of Public Health \nVital Records \nProgram Performance Measures: \nAmount of revenue collected Average number of days to fill a certificate request Number of certificates issued Number of corrections, amendments, court orders and adoptions processed Number of vital events registered Percentage of vital events entered within 15 days \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n$1,596,575.00 60.60 \n57,600.00 6,732.00 \n \n$2,615,406.00 41.00 \n188,896.00 9,514.00 \n \n$2,643,794.00 32.00 \n99,144.00 15,028.00 \n \n$2,886,321.00 32.00 \n115,453.00 15,028.00 \n \n206,970.00 51.00% \n \n203,232.00 58.00% \n \n198,365.00 73.00% \n \n198,365.00 73.00% \n \nGovernor's Office of Planning and Budget \n \n66 of 103 \n \n Department of Public Safety \nAviation \nProgram Performance Measures: \nNumber of missions flown Percentage of individuals found through general searches (both criminal and search and rescue combined) \nCapitol Police Services \nProgram Performance Measures: \nNumber of incidents responded to Number of Security Events within the fiscal year \nField Offices and Services \nProgram Performance Measures: \nNumber of accidents in Georgia worked Number of Criminal Interdiction Unit (CIU) agency assists Number of fleet operations vehicles serviced Number of marijuana plants located on task force missions Number of Nighthawks DUI stops Number of SWAT team call outs Number of vehicle stops performed Percentage of accident reports completed within 5 days Percentage of Computer Aided Dispatch (CAD) calls validated Percentage of crashes worked in Georgia Total department training hours Total number of fatalities \nFirefighter Standards and Training Council \nProgram Performance Measures: \nNumber of active firefighter positions Number of compliant fire departments Number of fire department agency inspections Number of fire department individual station inspections Number of individual national certifications issued Number of individual state certifications issued \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n1,344.00 51.00% \n \nN/A \n \n1,388.00 \n \n1,451.00 \n \nN/A \n \n52.00% \n \n55.00% \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n2,787.00 121.00 \n \n2,864.00 130.00 \n \n3,091.00 140.00 \n \n3,251.00 126.00 \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n42,252.00 N/A N/A \n67,163.00 941.00 35.00 \n502,195.00 54.00% N/A N/A \n162,561.00 1,250.00 \n \n47,635.00 N/A N/A \n23,556.00 2,571.00 33.00 \n380,766.00 83.00% 70.00% N/A \n123,976.00 1,236.00 \n \n43,950.00 1,534.00 4,032.00 \n26,000.00 2,008.00 40.00 \n447,442.00 88.00% 86.00% N/A \n163,992.00 1,199.00 \n \n61,678.00 1,246.00 2,345.00 71,863.00 2,359.00 \n37.00 549,747.00 \n89.00% 93.56% \nN/A 136,447.00 \nN/A \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n28,547.00 644.00 438.00 \n1,226.00 7,054.00 1,111.00 \n \n29,531.00 641.00 354.00 \n1,133.00 7,005.00 1,122.00 \n \n30,228.00 626.00 213.00 534.00 \n7,151.00 923.00 \n \n30,082.00 624.00 169.00 206.00 \n6,489.00 994.00 \n \nGovernor's Office of Planning and Budget \n \n67 of 103 \n \n Department of Public Safety \nMotor Carrier Compliance \nProgram Performance Measures: \nNumber of commercial vehicle inspections Percentage of school buses found to have serious defects as a result of inspections Percentage of vehicles weighed and found to be in compliance \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n98,716.00 12.00% \n \n100,877.00 14.00% \n \n85,768.00 13.35% \n \n80,869.00 17.00% \n \n99.00% \n \n99.00% \n \n99.00% \n \n99.00% \n \nOffice of Highway Safety \nProgram Performance Measures: \nFatality rate per 100 million miles driven Percentage of child safety seat usage (per federal fiscal year) Percentage of safety belt usage (per federal fiscal year) \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n1.09 95.30% 89.60% \n \n1.13 98.20% 93.00% \n \nN/A 98.60% 92.00% \n \nN/A N/A 95.50% \n \nPeace Officer Standards and Training Council \n \nProgram Performance Measures: \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nAverage number of open records requests completed per month \nNumber of cases per investigator \n \n401.00 167.00 \n \n426.00 209.00 \n \n404.00 214.00 \n \n418.00 131.00 \n \nNumber of individuals awarded certifications that are supervisory, managerial, or executive certified \nPercentage of cases in which external review of POST actions led to a decision upholding the Council's sanction of an officer's certification \nPercentage of cases resulting in sanctions \n \n227.00 100.00% \n60.00% \n \n235.00 100.00% \n67.00% \n \n241.00 100.00% \n64.00% \n \n270.00 100.00% \n82.50% \n \nTotal number of certifications awarded \n \n11,433.00 \n \n10,298.00 \n \n9,493.00 \n \n9,177.00 \n \nGovernor's Office of Planning and Budget \n \n68 of 103 \n \n Department of Public Safety \nPublic Safety Training Center \nProgram Performance Measures: \nAverage cost per fire fighter candidate \nAverage cost per law enforcement candidate \nNumber of basic training courses taught \nNumber of candidates attending Fire Academy basic training \nNumber of candidates attending Police Academy specialized training Number of candidates attending police or fire basic training \nNumber of candidates attending police or fire specialized training Percentage of all courses taught off-campus \nPercentage of candidates graduating Fire Academy Basic Training Percentage of candidates graduating from Fire Academy Advanced Courses Percentage of candidates graduating from Police Academy Advanced Courses Percentage of candidates graduating from police or fire basic training Percentage of customers stating that customer service rates are good to very good Percentage of public agency heads who state their employees' job performance improved as a result of training provided Percentage of student registrations fulfilled in a timely manner \nTroop J Specialty Units \nProgram Performance Measures: \nNumber of intoxilyzer devices inspected and/or serviced \nNumber of Portable Breath Test (PBT) machines repaired \nNumber of students attending the Basic 5000 course initially and for recertification \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nN/A N/A 95.00 364.00 17,027.00 \n \n$2,604.80 $3,421.51 \n67.00 273.00 15,852.00 \n \n$2,604.80 $3,421.51 \n64.00 275.00 14,061.00 \n \n$2,567.34 $3,415.77 \n56.00 231.00 13,654.00 \n \n1,652.00 32,024.00 \n \n1,440.00 27,753.00 \n \n1,437.00 25,607.00 \n \n1,354.00 23,023.00 \n \n47.00% 66.00% \n \n41.00% 77.00% \n \n39.00% 81.00% \n \n30.30% 70.00% \n \n95.00% \n \n97.00% \n \n98.40% \n \n98.10% \n \n96.00% \n \n96.00% \n \n96.90% \n \n96.80% \n \n78.00% \n \n77.00% \n \n81.00% \n \n76.00% \n \nN/A \n \n79.00% \n \nN/A \n \n91.30% \n \nN/A \n \n89.00% \n \nN/A \n \n91.90% \n \nN/A \n \n80.00% \n \nN/A \n \n82.26% \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n2,224.00 221.00 \n2,212.00 \n \n2,050.00 322.00 \n1,884.00 \n \n2,037.00 350.00 \n2,115.00 \n \n1,855.00 420.00 \n1,993.00 \n \nGovernor's Office of Planning and Budget \n \n69 of 103 \n \n Department of Revenue \nCustomer Service \nProgram Performance Measures: \nAverage call wait times (in seconds) Number of calls answered Number of calls answered per customer service representative Number of in-bound calls Number of taxpayer workshops provided Percentage of inbound calls abandoned Percentage of inbound calls answered Percentage of persons surveyed who attended taxpayer education workshops who reported that the program was beneficial Percentage of phone calls resulting in a resolution of the problem/issue Total number of taxpayer workshop attendees \nForestland Protection Grants \nProgram Performance Measures: \nAverage amount of reimbursement claims Average time in days from application to award payment Average time to process application (in days) Number of acres of forestland preserved under the Forestland Protection Act Number of jurisdictions reimbursed under the Forestland Protection Act Number of reimbursements Total amount of reimbursements \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n1,241.00 370,000.00 \n5,412.00 1,053,000.00 \n23.00 54.00% 35.00% 95.00% \n \n720.00 345,000.00 \n7,517.00 990,058.00 \n18.00 31.00% 35.00% \nN/A \n \n240.00 740,934.00 \n5,413.00 1,019,827.00 \n4.00 24.00% 73.00% 88.00% \n \n180.00 640,687.00 \n7,041.00 776,201.00 \n4.00 15.00% 84.00% 80.00% \n \nN/A 2,126.00 \n \nN/A 1,736.00 \n \n2.00% 625.00 \n \n4.00% 715.00 \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n$44,582.00 411.00 N/A \n2,111,649.00 \n \n$52,747.00 471.00 N/A \n2,727,283.00 \n \n$63,194.00 528.00 N/A \n3,057,743.00 \n \n$79,460.00 N/A N/A \n3,853,018.00 \n \nN/A \n \n113.00 \n \n128.00 \n \n131.00 \n \n237.00 $10,565,981.00 \n \n267.00 $14,083,544.00 \n \n276.00 $17,441,456.00 \n \n279.00 $22,169,471.00 \n \nGovernor's Office of Planning and Budget \n \n70 of 103 \n \n Department of Revenue \nIndustry Regulation \nProgram Performance Measures: \nAverage Alcohol/Tobacco/COAM inspections per sworn Alcohol and Tobacco Division officer Percentage of alcohol inspections in compliance Percentage of games inspections in compliance Percentage of investigated vendors making illegal underage alcohol sales Percentage of investigated vendors making illegal underage tobacco sales Percentage of tobacco inspections in compliance Percentage of UCRA inspections in compliance Total number of alcohol inspections Total number of games inspections Total number of tobacco inspections Total number of UCRA inspections Total underage alcohol investigations Total underage tobacco investigations \nLocal Tax Officials Retirement and FICA \nProgram Performance Measures: \nAmount of Employee Retirement System benefits paid for local retirement Number of officials and staff participating in Employee Retirement System \nMotor Vehicle Registration and Titling \nProgram Performance Measures: \nAmount of revenue from motor vehicle registrations (in millions) Number of motor vehicle registrations renewed online Number of motor vehicle titles processed (in millions) Percentage of compliant contractor salvage vehicle inspections Percentage of each private contractor's inspection reports reviewed by state salvage inspectors Percentage of each private contractor's inspections that are visually inspected by state salvage inspectors Salvage inspections completed statewide Total number of motor vehicle registrations processed \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n360.00 \n \n381.00 \n \n487.00 \n \n468.00 \n \n85.00% 89.00% 16.00% \n \n85.00% 86.00% 18.00% \n \n81.00% 86.00% 12.00% \n \n87.00% 89.00% \n8.00% \n \n9.00% \n \n11.00% \n \n9.00% \n \n5.00% \n \n84.00% 97.00% 3,820.00 1,413.00 3,126.00 2,282.00 4,356.00 3,372.00 \n \n90.00% 99.00% 4,746.00 4,280.00 3,940.00 4,656.00 4,365.00 2,227.00 \n \n89.00% 99.00% 7,556.00 3,201.00 5,823.00 5,351.00 5,343.00 1,763.00 \n \n93.00% 99.00% 7,568.00 2,981.00 5,352.00 6,264.00 4,285.00 2,311.00 \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual $4,414,746.92 $5,289,184.55 $5,382,039.47 $4,472,280.48 \n \n1,302.00 \n \n1,283.00 \n \n1,185.00 \n \n1,260.00 \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n$214.00 \n \n$253.00 \n \n$240.00 \n \n$224.00 \n \n304,705.00 2.40 N/A N/A \n \n275,766.00 2.70 N/A N/A \n \n589,956.00 2.80 N/A \n5.00% \n \n640,686.00 2.50 \n94.10% 2.95% \n \nN/A \n \nN/A \n \n3.00% \n \n3.00% \n \n18,865.00 8,527,790.00 \n \n18,826.00 8,581,400.00 \n \n21,609.00 8,619,297.00 \n \n21,271.00 8,797,338.00 \n \nGovernor's Office of Planning and Budget \n \n71 of 103 \n \n Department of Revenue \nRevenue Processing \nProgram Performance Measures: \nAverage cost to process tax returns - electronic Average cost to process tax returns - paper Percentage of corporate tax returns filed electronically Percentage of individual tax returns filed electronically Percentage of sales tax returns filed electronically Percentage of total tax returns filed electronically Percentage of withholding tax returns filed electronically Total returns processed Total returns processed by tax type - Corporate Total returns processed by tax type - Individual Total returns processed by tax type - Sales Total returns processed by tax type - Withholding \nTax Compliance \nProgram Performance Measures: \nAverage number of hours per audit by tax type - Individual Income Tax Average number of hours per audit by tax type - Miscellaneous Taxes including IFTA, IRP, Tobacco, Alcohol, Unclaimed Property Average number of hours per audit by tax type - Sales and Use Tax Average number of hours per audit by tax type - Withholding Tax Number of audits completed Number of telephone calls seeking assistance in the 11 Regional Offices Number of walk-in taxpayers seeking assistance in the 11 Regional Offices Percentage of audits in compliance Total in state auditor collections Total out-of-state auditor collections \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n$0.50 $1.50 18.50% 77.70% 33.30% 59.00% 50.00% 6,644,199.00 390,588.00 3,514,977.00 1,529,112.00 1,209,522.00 \n \n$0.50 $1.50 40.30% 75.70% 53.40% 68.00% 62.70% 7,367,044.00 216,001.00 4,450,005.00 1,679,964.00 1,021,074.00 \n \n$0.50 $1.50 61.00% 81.00% 73.00% 78.00% 77.00% 6,600,000.00 200,000.00 4,000,000.00 1,400,000.00 1,000,000.00 \n \n$0.50 $1.50 67.00% 83.00% 91.00% 86.00% 92.00% 6,250,000.00 250,000.00 3,700,000.00 1,300,000.00 1,000,000.00 \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n2.00 \n \n4.00 \n \n4.00 \n \n6.00 \n \n35.00 \n \n55.00 \n \n37.00 \n \n50.00 \n \n85.00 \n \n99.00 \n \n64.00 \n \n70.00 \n \n4.00 \n \n3.00 \n \n4.00 \n \n3.00 \n \n12,173.00 449,958.00 \n \n39,829.00 481,494.00 \n \n94,609.00 426,719.00 \n \n48,870.00 452,723.00 \n \n72,000.00 \n \n71,922.00 \n \n60,789.00 \n \n68,237.00 \n \n42.00% \n \n45.00% \n \n$151,895,109.00 $279,649,938.00 \n \n$35,300,666.00 $17,995,373.00 \n \n45.00% $97,761,781.00 $44,405,664.00 \n \n45.00% $63,947,921.00 $94,634,314.00 \n \nGovernor's Office of Planning and Budget \n \n72 of 103 \n \n Department of Transportation \nCapital Construction Projects \nProgram Performance Measures: \nMetro Atlanta highway morning peak hour speeds (6 a.m. to 10 a.m.) on selected Key Performance Indicator corridors Percentage of construction funds authorized on schedule per the approved State Transportation Improvement Program (target 80%) Percentage of projects completed on budget \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n40.50 \n \n43.20 \n \n41.70 \n \n39.00 \n \n89.00% \n \n64.00% \n \n71.00% \n \n74.70% \n \n96.80% \n \n97.40% \n \n97.30% \n \n99.00% \n \nCapital Maintenance Projects \nProgram Performance Measures: \nPercentage of interstates meeting maintenance standards \nPercentage of state-owned bridges meeting Georgia Department of Transportation standards Percentage of state-owned non-interstate roads meeting maintenance standards \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n72.30% 87.00% \n \n75.50% 87.00% \n \n75.90% 89.00% \n \n83.00% 89.00% \n \n73.00% \n \n73.00% \n \n71.00% \n \n71.00% \n \nConstruction Administration \nProgram Performance Measures: \nPercentage of Construction authorized on schedule per the approved STIP \nPercentage of Right of Way (ROW) authorized on schedule per the approved State Transportation Improvement Plan (STIP) \nRatio of the Engineer's Estimate (official estimate) to the award amount \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n89.00% \n \n64.00% \n \n71.00% \n \n75.00% \n \n56.00% \n \n67.00% \n \n67.00% \n \n55.00% \n \nN/A \n \nN/A \n \n94.00% \n \n96.00% \n \nData Collection, Compliance and Reporting \nProgram Performance Measures: \nNumber of state and federal reports provided by specified dates \nPercentage of miles in the public road system inventoried (includes all roads) Percentage of reports filed on time that assist in establishing Georgia's Federal funding level \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n21.00 18.34% \n \n19.00 22.82% \n \n19.00 8.70% \n \n16.00 71.70%* \n \n100.00% \n \n100.00% \n \n100.00% \n \n100.00% \n \n*FY 2013 performance is due to a one-time project to update county maps. \n \nGovernor's Office of Planning and Budget \n \n73 of 103 \n \n Department of Transportation \n \nIntermodal \nProgram Performance Measures: \nAverage vehicle age of urban buses (excluding MARTA) for those buses that have reached their useful life (target is \u003e= 6 years) Number of Corps of Engineers assignments completed \nNumber of days occurring between the receipt of Federal Transit Authority funds and the execution of Local Transit contracts Number of total riders, including MARTA, on urban and rural transit systems Number of track miles GDOT owns \nNumber of track miles rehabilitated to provide for increased alternative transportation to other travel modes Number of transit-related contracts executed by June 30th \nPercentage of airports meeting state licensing requirements (target 95%) Percentage of airports with instrument approaches (target 95%) \nPercentage of airports with runway lengths meeting system plan development goals (target 95%) \nPercentage of counties covered by transit contracts \nPercentage of funding provided to the Corps of Engineers versus requested Percentage of funds provided and/or project management provided to the Corps of Engineers for work sponsored by \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nN/A \n \n6.80 \n \n4.90 \n \n4.50 \n \nN/A \n \nN/A \n \n15.00 \n \n6.00 \n \nN/A \n \nN/A \n \n30.00 \n \nN/A \n540.00 N/A \nN/A 88.00% \n85.00% 80.00% \nN/A N/A \nN/A \n \nN/A \n540.00 N/A \n278.00 89.00% \n85.00% 81.00% \nN/A N/A \nN/A \n \nN/A 146,879,433.00 \n \n540.00 \n \n540.00 26.00 \n \n370.00 88.00% \n \n279.00 87.00% \n \n87.00% 82.00% \n \n87.00% 84.00% \n \nN/A 100.00% \n \n70.00% 100.00% \n \n100.00% \n \n100.00% \n \nLocal Maintenance and Improvement Grants \n \nProgram Performance Measures: \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nPercentage of off-system projects in the Statewide Transportation Improvement Program advanced/let to construction in the year programmed \n \n86.00% \n \n54.00% \n \n67.00% \n \n56.00% \n \nLocal Road Assistance Administration \nProgram Performance Measures: \nPercentage of let local road and bridge construction projects completed on schedule \nPercentage of off-system projects in the Statewide Transportation Improvement Program advanced/let to construction in the year programmed \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n100.00% \n \n96.64% \n \n94.62% \n \n73.33% \n \n86.00% \n \n54.00% \n \n67.00% \n \n56.00% \n \nGovernor's Office of Planning and Budget \n \n74 of 103 \n \n Department of Transportation \n \nPayments to State Road and Tollway Authority \n \nProgram Performance Measures: \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nNumber of Guaranteed Revenue Bonds, Reimbursement Revenue Bonds, or Grant Anticipation Revenue Bonds Bond payments made to State Road and Tollway Authority annually \nPercentage of Guaranteed Revenue Bonds, Reimbursement Revenue Bonds, or Grant Anticipation Revenue Bonds payment schedules reviewed prior to the 1st monthly payment \nPercentage of Guaranteed Revenue Bonds, Reimbursement Revenue Bonds, or Grant Anticipation Revenue Bonds payments made in accordance with the agreed upon payment schedule \n \nN/A \n \nN/A \n \n2.00 \n \n2.00 \n \nN/A \n \nN/A \n \n100.00% \n \n100.00% \n \nN/A \n \nN/A \n \n100.00% \n \n100.00% \n \nPlanning \nProgram Performance Measures: \nAnnual congestion costs (in billions per calendar year) \nMetro Atlanta highway evening peak hour speeds (3 p.m. to 7 p.m.) on selected Key Performance Indicator corridors Number of fatalities annually (per calendar year) (target 41 per year reduction) \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n$2.49 42.70 \n \n$3.14 41.50 \n \nN/A 38.20 \n \nN/A 37.00 \n \n1,250.00 \n \n1,236.00 \n \n1,199.00 \n \nN/A \n \nRoutine Maintenance \nProgram Performance Measures: \nCustomer satisfaction with welcome centers* Percentage of interstates meeting maintenance standards \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nN/A 72.30% \n \n78.20% 75.50% \n \nN/A 75.90% \n \nN/A 83.00% \n \nTraffic Management and Control \nProgram Performance Measures: \nAverage Highway Emergency Response Operator response time tracked monthly Number of fatalities annually (per calendar year) \nNumber of Highway Emergency Response Operator motorist assists \n*Agency no longer tracks this data. \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n12.00 \n \n14.00 \n \n12.00 \n \n13.00 \n \n1,250.00 122,350.00 \n \n1,236.00 120,535.00 \n \n1,199.00 119,839.00 \n \nN/A 109,880.00 \n \nGovernor's Office of Planning and Budget \n \n75 of 103 \n \n Department of Veterans Service \nAdministration \nProgram Performance Measures: \nAgency turnover rate Average number of days to process payments Number of audit findings Number of payments processed Percentage of payments processed electronically \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n13.83% 1.00 2.00 \n1,621.00 27.00% \n \n12.80% 0.00 0.00 \n1,789.00 31.00% \n \n13.58% 0.00 0.00 \n2,161.00 56.00% \n \n9.27% 0.00 0.00 \n2,129.00 69.00% \n \nGeorgia Veterans Memorial Cemetery \nProgram Performance Measures: \nPercentage of graves marked timely (Veterans Affairs standard 95% in 60 days or less) State cost per interment State maintenance cost per interment Total interments at state veterans cemeteries Total interments per year \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nN/A \n \n98.35% \n \n98.47% \n \n97.90% \n \n$1,770.00 $1,234.00 \n1,666.00 308.00 \n \n$1,877.00 $874.00 1,969.00 303.00 \n \n$1,785.00 $1,088.00 \n2,272.00 304.00 \n \n$1,209.00 $1,952.00 \n3,120.00 401.00 \n \nGeorgia War Veterans Nursing Home - Augusta \n \nProgram Performance Measures: \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nAverage daily census \n \n168.00 \n \n159.00 \n \n164.00 \n \n164.00 \n \nCost per veteran patient day \n \n$177.00 \n \n$178.00 \n \n$171.00 \n \n$175.00 \n \nNumber of deficiencies during state licensure inspection \n \n0.00 \n \n0.00 \n \n3.00 \n \n0.00 \n \nNumber of VA criteria met (out of 66)* \n \n66.00 \n \n66.00 \n \n61.00 \n \n61.00 \n \nPercentage of funded beds filled \n \n88.00% \n \n83.00% \n \n86.00% \n \n86.00% \n \nPercentage of patients receiving Aid and Attendance \n \nN/A \n \nN/A \n \nN/A \n \n13.00% \n \nPercentage of patients that rated the home good or excellent \n \n93.00% \n \n91.00% \n \n92.00% \n \n92.00% \n \nGeorgia War Veterans Nursing Home - Milledgeville \n \nProgram Performance Measures: \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nAverage daily census \n \n280.00 \n \n229.00 \n \n234.00 \n \n225.00 \n \nCost per veteran patient day \n \n$165.00 \n \n$177.00 \n \n$173.00 \n \n$191.00 \n \nNumber of deficiencies during state licensure inspection \n \n0.00 \n \n0.00 \n \n0.00 \n \n0.00 \n \nNumber of VA criteria met (out of 66)* \n \n63.00 \n \n58.00 \n \n64.00 \n \n64.00 \n \nOverall patient satisfaction score (out of 5) \n \n4.50 \n \n4.50 \n \n4.50 \n \n4.50 \n \nPercentage of funded beds filled \n \n98.00% \n \n80.00% \n \n94.00% \n \n90.00% \n \nPercentage of patients receiving Aid and Attendance \n \n28.00% \n \n37.00% \n \n38.00% \n \n38.00% \n \n*The remaining criteria were achieved within the time frame required by the VA. \n \nGovernor's Office of Planning and Budget \n \n76 of 103 \n \n Department of Veterans Service \nVeterans Benefits \nProgram Performance Measures: \nNumber of veterans in Georgia (per calendar year) \nTotal veterans compensation and pension dollars into Georgia (in millions per calendar year) Veterans compensation and pension dollars per Georgia veteran (per calendar year) \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n773,858.00 \n \n773,337.00 \n \n776,205.00 \n \nN/A \n \n$1,723.00 \n \n$2,135.00 \n \n$2,090.00 \n \nN/A \n \n$2,226.43 \n \n$2,761.00 \n \n$2,693.00 \n \nN/A \n \nGovernor's Office of Planning and Budget \n \n77 of 103 \n \n Employees' Retirement System of Georgia \n \nDeferred Compensation \nProgram Performance Measures: \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nCost per participant per year Number of participants Total assets under management (in millions) \n \n$73.00 40,533.00 \n$868.00 \n \n$73.00 42,965.00 \n$993.00 \n \n$64.00 47,320.00 \n$987.00 \n \n$67.00 51,527.00 $1,054.00 \n \nGeorgia Military Pension Fund \nProgram Performance Measures: \nNumber of retirees and beneficiaries currently receiving benefits Retiree on-time processing rate \nTotal benefit payments made during fiscal year \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n480.00 \n \n568.00 \n \n660.00 \n \n739.00 \n \nN/A $489,000.00 \n \n94.00% $579,000.00 \n \n90.00% $678,000.00 \n \n89.00% $772,000.00 \n \nPublic School Employees Retirement System \n \nProgram Performance Measures: \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nNumber of retirees and beneficiaries currently receiving benefits \nRetiree on-time processing rate \n \n13,995.00 N/A \n \n14,613.00 99.00% \n \n15,106.00 98.00% \n \n15,742.00 97.00% \n \nTotal benefit payments made during fiscal year (in millions) \n \n$53.20 \n \n$53.98 \n \n$54.18 \n \n$55.04 \n \nSystem Administration \nProgram Performance Measures: \nAverage speed to answer incoming calls (in seconds) Number of retirees and beneficiaries currently receiving benefits Retiree on-time processing rate \nTotal benefit payments made during fiscal year (in millions) \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n44.00 38,518.00 \n \n49.00 40,250.00 \n \n56.00 42,053.00 \n \n82.00* 44,546.00 \n \nN/A $1,130.67 \n \n99.00% $1,168.82 \n \n99.50% $1,216.74 \n \n99.70% $1,269.20 \n \n*FY 2013 performance is due to a 21% increase in call volume over the average call volume of the three prior fiscal years. \n \nGovernor's Office of Planning and Budget \n \n78 of 103 \n \n Georgia Bureau of Investigation \nBureau Administration \nProgram Performance Measures: \nAccounts payable transactions processed for the fiscal year Percentage of electronic payments for the fiscal year Total amount of payments processed for the fiscal year \nCriminal Justice Coordinating Council \nProgram Performance Measures: \nAverage number of days to process a Georgia Crime Victim Compensation Program application Number of victims served by grant funded programs Total victim compensation paid \nCriminal Justice Information Services \nProgram Performance Measures: \nAverage daily message traffic for the Criminal Justice Information Services system Number of applicant fingerprint-based background checks completed annually Percentage of criminal history background service requests processed within 24 hours of receipt Percentage of manually reported final disposition data processed within 30 days of receipt Percentage of reported arrest data processed within two hours of receipt \nForensic Scientific Services \nProgram Performance Measures: \nAverage number of scientists in training Combined DNA Index System matches Overall average cost per report Percentage of reports released in 45 days Reports per full-time equivalent Total number of reports released \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n$21,265.00 \n \n$22,223.00 \n \n$22,760.00 \n \n$26,022.00 \n \n16.80% \n \n24.80% \n \n32.60% \n \n37.80% \n \n$118,900,434.00 $134,453,076.00 $123,198,403.00 $154,611,776.00 \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n41.00 \n \n47.00 \n \n49.00 \n \n49.00 \n \n159,207.00 $18,200,000.00 \n \n132,784.00 $18,100,000.00 \n \n233,384.00 $15,881,514.00 \n \n149,080.00 $19,297,793.20 \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nN/A \n \nN/A \n \n1,587,012.00 \n \n1,634,027.00 \n \nN/A \n \nN/A \n \n310,384.00 \n \n376,709.00 \n \n95.00% \n \n97.00% \n \n94.00% \n \n98.50% \n \n100.00% \n \n100.00% \n \n100.00% \n \n100.00% \n \n93.00% \n \n93.00% \n \n85.00% \n \n92.00% \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n25.00 795.00 $286.63 71.60% 342.40 87,667.00 \n \n40.00 894.00 $303.38 73.70% 313.30 85,523.00 \n \n22.60 783.00 $309.09 62.00% 325.80 89,597.00 \n \n19.75 941.00 $310.01 72.70% 338.81 95,206.00 \n \nGovernor's Office of Planning and Budget \n \n79 of 103 \n \n Georgia Bureau of Investigation \nRegional Investigative Services \nProgram Performance Measures: \nAgent turnover rate Number of arrests by the Investigative Division Number of criminal investigations closed Number of criminal investigations opened Value of contraband seized \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n5.00% \n \n3.50% \n \n1,649.00 \n \n1,233.00 \n \n7,799.00 \n \n7,723.00 \n \n7,408.00 \n \n7,779.00 \n \n$98,137,305.00 $102,589,783.00 \n \n4.50% \n \n3.60% \n \n1,305.00 \n \n1,149.00 \n \n8,522.00 \n \n8,595.00 \n \n8,440.00 \n \n9,140.00 \n \n$86,740,671.00 $133,489,425.73 \n \nGovernor's Office of Planning and Budget \n \n80 of 103 \n \n Georgia Forestry Commission \nCommission Administration \nProgram Performance Measures: \nAgency turnover rate Finish fiscal year with surplus in all program areas and adhere to all budgetary compliance rules and regulations Maximize Federal dollars coming to Georgia Number of audit findings reported Number of audit findings within fiscal year Percentage of electronic payments processed Percentage of state funds as compared to agency total funds \nForest Management \nProgram Performance Measures: \nLandowners reached through educational programs Number of acres covered by forest management plans Number of forested acres in the state Number of new acres held in GFC conservation easements Number of water quality exams conducted on logging and forestry operations \nForest Protection \nProgram Performance Measures: \nAverage fire response time in minutes Dollar value of property destroyed/damaged by forest fires Number of acres burned by wildfires Number of acres per fire fighter Number of fire fighters trained and certified in wild land firefighting Number of online and automated burn permits issued Number of wildfire arson investigations conducted Percentage of burn permits issued online \nTree Seedling Nursery \nProgram Performance Measures: \nAmount of revenue generated through seedling sales Number of seedlings sold Percentage of seedlings sold as compared to total seedlings grown and available in inventory for sale \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n5.87% $7,683.00 \n \n16.35% $745.00 \n \n5.59% $2,141.00 \n \n7.90% $1,000,000.00 \n \n$9,373,260.00 0.00 0.00 N/A \n36.00% \n \n$11,423,937.00 0.00 0.00 N/A \n29.00% \n \n$9,216,489.00 0.00 0.00 \n44.00% 26.00% \n \n$9,278,954.00 0.00 0.00 \n68.00% 51.00% \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nN/A 497,848.00 24,785,100.00 \n5,479.00 570.00 \n \n56,738.00 605,253.00 24,785,100.00 \n6,203.00 530.00 \n \n72,085.00 824,494.00 24,768,235.00 \n3,968.00 715.00 \n \n102,620.00 766,847.00 24,571,600.00 \n0.00 1,395.00 \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n27.00 $3,347,443.00 \n12,792.00 62,118.00 \n83.00 \n \n29.00 $10,219,695.00 \n151,329.00 66,448.00 68.00 \n \n33.00 $4,179,190.00 \n27,163.00 66,225.00 \n175.00 \n \n30.00 $11,938,534.00 \n19,718.00 65,873.00 \n108.00 \n \n505,985.00 82.00 \n75.00% \n \n606,782.00 111.00 83.00% \n \n714,153.00 83.00 \n75.00% \n \n710,390.00 195.00 72.00% \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n$949,046.00 11,108,000.00 \n66.92% \n \n$1,074,480.00 13,399,000.00 \n96.40% \n \n$814,102.00 10,477,739.00 \n70.80% \n \n$922,089.00 12,263,219.00 \n90.80% \n \nGovernor's Office of Planning and Budget \n \n81 of 103 \n \n Georgia Student Finance Commission \n \nAccel \nProgram Performance Measures: \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nAverage dollar amount per award Number of awards granted per year Number of quarter credit hours Number of semester credit hours Number of students served \n \n$927.00 7,048.00 5,620.00 42,303.00 3,917.00 \n \n$978.00 7,856.00 4,871.00 46,688.00 4,474.00 \n \n$1,006.00 9,030.00 1,845.00 \n55,478.00 5,162.00 \n \n$802.00 12,474.00 \n2,448.00 76,490.00 \n7,056.00 \n \nEngineer Scholarship \nProgram Performance Measures: \nAverage dollar amount per student Number of students awarded scholarships per year Percentage of students repaying loans through service \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n$3,102.51 201.00 47.00% \n \n$3,265.99 172.00 44.00% \n \n$3,205.00 172.00 40.00% \n \n$3,431.00 204.00 33.00% \n \nGeorgia Military College Scholarship \nProgram Performance Measures: \nAverage dollar amount per student Number of students awarded scholarships per year Percentage of students repaying loans through service \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n$12,938.21 72.00 \n60.00% \n \n$13,212.82 74.00 \n63.00% \n \n$13,136.00 74.00 \n78.00% \n \n$13,158.00 82.00 \n38.00% \n \nHERO Scholarship \nProgram Performance Measures: \nAverage dollar amount per award Number of awards granted per year Number of students receiving Helping Educate Reservists and their Offspring (HERO) scholarships \nHOPE Administration \nProgram Performance Measures: \nNumber of active registered GAcollege411.org users Number of lottery funded scholarships and grants awarded Number of state general funded scholarships and grants awarded Number of students and parents met with for postsecondary advising and financial counseling \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n$850.53 784.00 434.00 \n \n$865.22 913.00 482.00 \n \n$928.35 772.00 462.00 \n \n$919.00 693.00 416.00 \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n454,876.00 543,047.00 \n73,702.00 \n \n931,494.00 565,018.00 \n78,311.00 \n \n836,053.00 409,031.00 \n81,960.00 \n \n894,524.00 367,070.00 \n86,516.00 \n \nN/A \n \n95,000.00 \n \n96,000.00 \n \n97,420.00 \n \nGovernor's Office of Planning and Budget \n \n82 of 103 \n \n Georgia Student Finance Commission \n \nHOPE GED \nProgram Performance Measures: \nAward Rate: Number of Helping Outstanding Pupils Educationally (HOPE) General Education Diploma vouchers redeemed/total number of HOPE General Education Diploma vouchers issued \nNumber of General Education Diploma vouchers issued by Technical College System of Georgia \nNumber of students receiving the Helping Outstanding Pupils Educationally General Education Diploma grant \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n33.00% \n \n40.00% \n \n41.00% \n \n24.00% \n \n17,525.00 5,689.00 \n \n13,224.00 5,276.00 \n \n9,531.00 3,877.00 \n \n15,450.00 3,666.00 \n \nHOPE Grant \nProgram Performance Measures: \nAverage dollar amount per award Number of awards granted per year Number of students receiving the HOPE Grant \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n$611.98 299,502.00 138,982.00 \n \n$667.31 308,169.00 141,887.00 \n \n$559.51 166,268.00 \n98,790.00 \n \n$527.00 136,489.00 \n85,228.00 \n \nHOPE Scholarships - Private Schools \nProgram Performance Measures: \nAverage dollar amount per award \nAverage dollar amount per Zell Miller Scholar award \nNumber of awards granted per year \nNumber of private school students receiving the HOPE scholarship Number of private school students receiving the Zell Miller Scholarship Number of Zell Miller Scholar awards granted per year \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n$1,498.97 \n31,010.00 14,953.00 \n \n$1,701.52 \n31,799.00 15,354.00 \n \n$1,516.77 $1,911.06 25,986.00 12,705.00 \n \n$1,511.00 $1,876.00 23,329.00 11,338.00 \n \nN/A \n \nN/A \n \n1,528.00 \n \n1,662.00 \n \n2,984.00 \n \n3,372.00 \n \nHOPE Scholarships - Public Schools \nProgram Performance Measures: \nAverage dollar amount per award \nAverage dollar amount per Zell Miller Scholar award \nNumber of awards granted per year \nNumber of public school students receiving the HOPE scholarship Number of public school students receiving the Zell Miller Scholarship Number of Zell Miller Scholar awards granted per year \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n$1,965.56 N/A \n206,846.00 96,205.00 \n \n$2,210.96 N/A \n219,772.00 102,311.00 \n \n$1,729.52 $3,121.22 189,407.00 92,043.00 \n \n$1,748.00 $3,166.00 173,179.00 84,298.00 \n \nN/A \n \nN/A \n \n10,809.00 \n \n12,575.00 \n \nN/A \n \nN/A \n \n20,507.00 \n \n27,088.00 \n \nGovernor's Office of Planning and Budget \n \n83 of 103 \n \n Georgia Student Finance Commission \n \nLow Interest Loans \nProgram Performance Measures: \nAverage dollar amount of loan Number of loan applications processed Number of students obtaining Low Interest Loans Percent of borrowers in repayment who graduated on time and therefore maintained the lowest interest rate Percent of eligible applicants who received a loan Percent of students receiving loans who are also eligible to receive the Federal Pell Grant \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nN/A \n \nN/A \n \n$6,093.00 \n \n$6,273.00 \n \nN/A \n \nN/A \n \n2,746.00 \n \n3,375.00 \n \nN/A \n \nN/A \n \n2,703.00 \n \n3,299.00 \n \nN/A \n \nN/A \n \n100.00% \n \n36.00% \n \nN/A \n \nN/A \n \n31.00% \n \n64.00% \n \nN/A \n \nN/A \n \nN/A \n \n72.00% \n \nNonpublic Postsecondary Education Commission \n \nProgram Performance Measures: \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nAverage number of schools assigned to each full-time Standards Administrator \nAverage number of working days to fill student transcript requests \nNumber of complaints received \n \n89.00 N/A N/A \n \n95.00 N/A N/A \n \n100.00 11.00 45.00 \n \n78.00 10.00 34.00 \n \nPercentage of authorized colleges and schools that meet prescribed academic and financial standards annually without remediation \n \n70.00% \n \n68.00% \n \n82.00% \n \n83.00% \n \nNorth Georgia Military Scholarship Grants \nProgram Performance Measures: \nAverage dollar amount per student Number of students awarded scholarship Percentage of students repaying loans through service \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n$9,427.83 115.00 75.00% \n \n$10,706.65 122.00 74.00% \n \n$11,855.00 132.00 73.00% \n \n$13,177.00 133.00 48.00% \n \nNorth Georgia ROTC Grants \nProgram Performance Measures: \nAverage dollar amount per award Number of awards granted per year Number of students receiving the Reserve Officers' Training Corps grant \nPublic Memorial Safety Grant \nProgram Performance Measures: \nAverage dollar amount per award Number of awards granted per year Number of students receiving the Public Memorial Safety grant \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n$961.94 716.00 463.00 \n \n$975.55 818.00 502.00 \n \n$997.85 817.00 488.00 \n \n$750.00 798.00 478.00 \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n$4,260.21 52.00 25.00 \n \n$5,344.89 66.00 33.00 \n \n$6,428.40 58.00 30.00 \n \n$6,004.00 62.00 32.00 \n \nGovernor's Office of Planning and Budget \n \n84 of 103 \n \n Georgia Student Finance Commission \n \nTuition Equalization Grants \nProgram Performance Measures: \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nAverage dollar amount per award Number of awards granted per year Number of students receiving the Tuition Equalization Grant \n \n$336.28 72,324.00 36,373.00 \n \n$324.05 71,230.00 36,537.00 \n \n$302.10 68,342.00 34,903.00 \n \n$301.00 64,816.00 33,279.00 \n \nGovernor's Office of Planning and Budget \n \n85 of 103 \n \n Office of the Governor \n \nChild Advocate, Office of the \nProgram Performance Measures: \nAverage time to complete an investigation Number of child fatalities reviewed (per calendar year) Number of child welfare complaints (per calendar year) Percentage of teams that remain in compliance with Child Abuse Protocol requirements \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nN/A 518.00 \nN/A N/A \n \nN/A 594.00 265.00 \nN/A \n \nN/A 495.00 367.00 \nN/A \n \nN/A 565.00 \nN/A 40.00% \n \nChildren and Families, Governor's Office for \nProgram Performance Measures: \nDollars spent per domestic abuse or sexual assault victim (Family Violence) Dollars spent per family participating in family support programs Dollars spent per youth served in juvenile justice programs \nNumber of families participating in family support programs \nNumber of training participants \nNumber of victims served, non-residential (Family Violence) \nNumber of victims served, residential (Family Violence) \nNumber of youth participating in juvenile justice diversion and aftercare programs Number of youths participating in youth development programs \nPercentage of clients meeting safe housing goal (Family Violence) Percentage of clients participating in Child Abuse and Neglect Prevention program that are free of child abuse and neglect Percentage of clients participating in Juvenile Justice programs that complete the program and do no recidivate Percentage of clients participating in Youth Development programs that are free of pregnancy while enrolled Percentage of clients reporting enhanced safety and knowledge of community resources (Family Violence) Percentage of training attendees reporting an increase in knowledge as a result of GOCF training \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nN/A \n \nN/A \n \n$408.72 \n \n$467.88 \n \nN/A \n \nN/A \n \n$2,082.94 \n \n$1,091.00 \n \nN/A 1,955.00 2,260.00 \nN/A N/A 3,901.00 \n \nN/A 4,056.00 4,530.00 \nN/A N/A 5,499.00 \n \n$728.50 5,155.00 6,715.00 27,385.00 7,505.00 4,116.00 \n \n$1,109.00 4,919.00 \n29,119.00 29,965.00 \n7,712.00 1,175.00 \n \n4,081.00 N/A \n \n4,988.00 N/A \n \n6,031.00 62.00% \n \n9,592.00 65.00% \n \n100.00% \n \n99.60% \n \n99.60% \n \n99.00% \n \n73.29% \n \n78.67% \n \n74.30% \n \n73.49% \n \n98.00% \n \n96.00% \n \n99.00% \n \n100.00% \n \nN/A \n \nN/A \n \n94.00% \n \n100.00% \n \n88.35% \n \n96.65% \n \n92.00% \n \n89.00% \n \nEmergency Management Agency, Georgia \nProgram Performance Measures: \nNumber of Georgia counties with an approved Annual County Emergency Management Work Plan (per calendar year) \nPercentage from a composite satisfaction score from all customers and stakeholders for the provision of customer service rated good to very good for the customer service values of being courteous, helpful, and accessible \nPercentage of all requests for state assets and mutual aid assistance handled successfully \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n158.00 \n \n149.00 \n \n159.00 \n \n157.00 \n \n96.00% \n \n99.00% \n \n100.00% \n \n100.00% \n \n100.00% \n \n100.00% \n \n100.00% \n \n100.00% \n \nGovernor's Office of Planning and Budget \n \n86 of 103 \n \n Office of the Governor \n \nGeorgia Commission on Equal Opportunity \nProgram Performance Measures: \nAverage number of hours to complete a fair housing complaint investigation (per calendar year) \nAverage number of hours to complete an employment discrimination investigation (per calendar year) \nNumber of employment discrimination complaints received against a state agency (per calendar year) \nNumber of fair housing complaints received (per calendar year) \nPercentage of employment discrimination complaints against a state agency closed within 90 days (per calendar year) \nPercentage of fair housing complaints closed within 100 days (per calendar year) \nPercentage of successful performance evaluations by the U.S. Department of Housing and Urban Development (per calendar year) \nPercentage of successful performance evaluations by the U.S. Equal Employment Opportunity Commission (per calendar year) \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \n59.00 \n \n61.00 \n \nN/A \n \n109.00 \n \n105.00 \n \n72.00 \n \nN/A \n \nN/A \n \n15.00% \n \n10.00% \n \nN/A \n \nN/A \n \nN/A \n \n2.00% \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nGeorgia Professional Standards Commission \n \nProgram Performance Measures: \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nAverage processing time in days for certification cases submitted with all necessary documentation \nCalls handled by the Professional Standards Commission Call Center \nCertification cases completed \nNew ethics complaints including student loans \nNumber of educators certified for the first time in Georgia in a teaching field \nPercentage of ethics cases cleared after an investigation \nTotal number of certificate upgrades as a result of educators earning advanced degrees \nTotal number of educator certificate renewals \nTotal number of educators credentialed for the first time in Georgia \nTotal number of educators receiving performance-based educational leadership certificates for the first time \nTotal number of Professional Standards Commission-issued certificates, licenses, and other credentials held (excluding credentials issued for Life) \n \n4.40 103,614.00 \n44,610.00 1,350.00 7,550.00 7.20% 9,865.00 \n31,709.00 10,145.00 \n131.00 724,037.00 \n \n6.40 74,106.00 39,916.00 \n1,227.00 7,786.00 \n8.10% 7,922.00 31,208.00 10,543.00 \n257.00 739,070.00 \n \n8.50 81,267.00 40,572.00 \n1,354.00 9,864.00 \n10.90% 7,311.00 31,789.00 13,000.00 \n399.00 786,739.00 \n \n6.80 66,632.00 38,951.00 1,234.00 \n9,034.00 22.00% \n7,545.00 29,657.00 12,321.00 \n555.00 832,980.00 \n \nGovernor's Office of Planning and Budget \n \n87 of 103 \n \n Office of the Governor \nGovernor's Office of Consumer Protection \nProgram Performance Measures: \nAverage consumer savings and restitution per state dollar appropriated Number of requests for Lemon Law information and assistance Total dollar value of savings and restitution \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n$3.75 \n \n$5.63 \n \n$8.48 \n \n$5.49 \n \n847.00 $13,554,692.00 \n \n673.00 $23,858,708.00 \n \n625.00 $35,123,557.00 \n \n701.00 $25,250,320.00 \n \nGovernor's Office of Planning and Budget \nProgram Performance Measures: \nAverage number of days to process allotments (from submittal to warrant) Average number of days to process amendments (from submittal to approval) Number of allotments processed \nNumber of budget amendments approved \nNumber of State Agency Strategic Plans reviewed \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n2.90 \n \n3.00 \n \n4.90 \n \n3.97 \n \n5.70 \n \n4.95 \n \n6.40 \n \n4.82 \n \n773.00 717.00 \n65.00 \n \n846.00 833.00 \n46.00 \n \n632.00 822.00 \n60.00 \n \n657.00 819.00 \n68.00 \n \nGovernor's Office of Workforce Development \n \nProgram Performance Measures: \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nAdult Retention Rate \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nNumber of clients served \n \nN/A \n \nN/A \n \nN/A \n \n27,008.00 \n \nViews to Go Build Georgia website \n \nN/A \n \nN/A \n \n16,041.00 \n \n39,497.00 \n \nYouth placement in employment or education \n \nN/A \n \nN/A \n \nN/A \n \nN/A \n \nOffice of the State Inspector General \nProgram Performance Measures: \nAverage time to resolve a complaint (in days) \nNumber of complaints received by the Office of the State Inspector General Number of outreach events conducted \nPercentage of Inspector General recommendations accepted by state agencies \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n32.68 145.00 \n \n27.51 165.00 \n \n21.84 203.00 \n \n9.67 134.00 \n \nN/A 100.00% \n \nN/A 100.00% \n \nN/A 100.00% \n \n30.00 100.00% \n \nGovernor's Office of Planning and Budget \n \n88 of 103 \n \n Office of the Governor \nStudent Achievement, Office of \nProgram Performance Measures: \nAverage number of days to complete an audit \nAverage number of unique visits to GOSA website per month \nNumber of Criterion-Referenced Competency Tests monitored by the state Number of elementary and middle schools audited statewide \nNumber of elementary and middle schools flagged for testing irregularities Number of policy briefings on educational developments published on GOSA website Number of research studies published \nPercentage of elementary and middle schools audited statewide \nPercentage of Kindergarten through 12th grade report cards posted to the website by December Percentage of schools appearing on the \"severe and moderate concern\" lists after erasure analysis Percentage of students in schools served by mentors reading on benchmark \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n216.00 N/A \n97.00 \n \n130.00 N/A \n51.00 \n \n197.00 N/A \n52.00 \n \n120.00 2,878.00 \n34.00 \n \n1,857.00 369.00 \n \n1,889.00 248.00 \n \n1,834.00 188.00 \n \n1,833.00 112.00 \n \nN/A \n \nN/A \n \nN/A \n \n6.00 \n \n1.00 100.00% 100.00% \n \n1.00 100.00% 100.00% \n \n1.00 100.00% 100.00% \n \n2.00 100.00% \n0.00% \n \n9.50% \n \n3.50% \n \n2.80% \n \n1.60% \n \nN/A \n \nN/A \n \nN/A \n \n55.00% \n \nGovernor's Office of Planning and Budget \n \n89 of 103 \n \n Public Defender Standards Council \nPublic Defender Standards Council \nProgram Performance Measures: \nEmployee turnover rate Number of audit findings Number of new capital cases handled Number of trainings offered Percentage of capital cases reviewed for incompetent to stand trial Percentage of clients contacted at least once per month Percentage of clients contacted within 5 days of notification of a death notice being filed \nPublic Defenders \nProgram Performance Measures: \nNumber of clients defended Number of conflict cases Number of new cases Number of trainings offered Percentage of cases contracted versus staffed Program turnover rate \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n19.00% 0.00 20.00 13.00 \n \n16.00% 1.00 \n17.00 13.00 \n \n16.00% 0.00 \n25.00 14.00 \n \n18.00% N/A \n25.00 20.00 \n \nN/A \n \nN/A \n \n99.30% \n \n93.40% \n \nN/A \n \nN/A \n \nN/A \n \n17.40% \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n109,710.00 N/A \n124,493.00 13.00 N/A \n23.00% \n \n107,537.00 N/A \n124,431.00 13.00 N/A \n16.00% \n \n107,918.00 N/A \n123,438.00 14.00 N/A \n14.00% \n \n101,755.00 10,102.00 \n117,808.00 20.00 N/A \n20.00% \n \nGovernor's Office of Planning and Budget \n \n90 of 103 \n \n Public Service Commission \nFacility Protection \nProgram Performance Measures: \nNumber of Georgia Utility Facility Protection Act inspections per investigator Number of people trained on Georgia Utility Facility Protection Act requirements Number of pipeline safety inspections \nUtilities Regulation \nProgram Performance Measures: \nAverage call wait time in seconds Average number of days to process a major rate case Number of active cases worked Number of orders issued Number of rate cases processed Number of valid telecommunications, natural gas, and electric complaints resolved by the Public Service Commission Percentage of total calls abandoned \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n1,040.00 \n \n657.00 \n \n850.00 \n \n823.00 \n \n3,469.00 \n \n2,600.00 \n \n2,339.00 \n \n2,287.00 \n \n824.00 \n \n627.00 \n \n543.00 \n \n489.00 \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n28.00 180.00 \nN/A 2,460.00 \nN/A 7,209.00 \n \n36.00 180.00 \nN/A 2,400.00 \nN/A 7,146.00 \n \n29.00 180.00 \nN/A 2,225.00 \nN/A 8,103.00 \n \n22.50 180.00 \nN/A 1,350.00 \nN/A 8,159.00 \n \n5.00% \n \n5.00% \n \n7.00% \n \n5.66% \n \nGovernor's Office of Planning and Budget \n \n91 of 103 \n \n Secretary of State \nCorporations \nProgram Performance Measures: \nAverage speed of Corporations call center calls answered in seconds Number of Corporations call center calls answered Number of Corporations call center calls offered Number of new corporations filings completed Number of total corporation filings processed Percentage of Corporations call center calls abandoned \nElections \nProgram Performance Measures: \nNumber of E-Learn users trained Number of elections Number of registered voters Number of State Election Board Cases Number of training classes offered online through E-Learn system \nGeorgia Commission on the Holocaust \nProgram Performance Measures: \nNumber of citizens attending Commission programs Number of docent training sessions, docent enrichment courses, courses at local libraries, permanent Anne Frank exhibit and traveling exhibits provided Number of educators attending Commission programs and training sessions requesting materials to incorporate into their lesson plans Number of Holocaust trunks displayed Number of speakers bureau and performance events Total funds raised for Commission programming \nOffice Administration \nProgram Performance Measures: \nFines collected Number of completed investigations Number of regular inspections \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nN/A \n \nN/A \n \n205.00 \n \n923.00 \n \nN/A N/A 84,783.00 849,039.00 N/A \n \nN/A N/A 89,183.00 915,174.00 N/A \n \n179,652.00 210,770.00 \n96,071.00 853,281.00 \n15.00% \n \n155,354.00 318,256.00 \n95,477.00 729,465.00 \n51.00% \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n820.00 220.00 5,736,319.00 \nN/A 10.00 \n \n1,266.00 650.00 \n5,696,083.00 N/A \n41.00 \n \n1,381.00 536.00 \n5,904,789.00 172.00 41.00 \n \n1,464.00 528.00 \n6,175,037.00 166.00 64.00 \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n65,000.00 17.00 \n \n35,000.00 20.00 \n \n35,000.00 25.00 \n \n35,000.00 3.00 \n \n450.00 \n \n402.00 \n \n250.00 \n \n185.00 \n \nN/A \n \n33.00 \n \n20.00 \n \n20.00 \n \nN/A \n \n30.00 \n \n25.00 \n \n17.00 \n \nN/A \n \n$50,000.00 \n \n$25,000.00 \n \n$27,000.00 \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n$1,186,174.00 1,322.00 9,091.00 \n \n$1,375,142.00 1,309.00 9,459.00 \n \n$1,434,482.00 1,355.00 8,866.00 \n \n$2,664,550.00 1,087.00 12,907.00 \n \nGovernor's Office of Planning and Budget \n \n92 of 103 \n \n Secretary of State \nProfessional Licensing Boards \nProgram Performance Measures: \nAverage number of days to process new applications Average number of days to process renewal applications Average speed of PLB call center calls answered in seconds Board meeting expense (per diem/mileage) Number of license renewals processed Number of licensed professionals regulated Number of licenses renewed online Number of new applications processed Number of PLB call center calls answered Number of PLB call center calls offered Percentage of licenses renewed online Percentage of new applications approved Percentage of PLB call center calls abandoned Total number of license revocations \nReal Estate Commission \nProgram Performance Measures: \nAgency investigations completed in a fiscal year Agency investigations resulting in imposing a disciplinary action on a license Percentage of all completed applications processed within 5 business days of receipt Percentage of Georgia passing rates on qualifying real estate salesperson examinations that surpass the national average \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n66.00 2.00 N/A $311,763.00 196,366.00 1,023,062.00 209,477.00 45,824.00 N/A N/A 92.00% 84.00% N/A 26.00 \n \n57.00 6.00 N/A \n$266,547.00 187,873.00 \n1,121,905.00 187,694.00 58,871.00 N/A N/A 96.00% 83.00% N/A 11.00 \n \n69.00 15.00 351.00 $248,022.00 204,095.00 1,147,033.00 191,105.00 57,920.00 344,762.00 480,209.00 94.00% 89.00% 28.00% 49.00 \n \n93.00 22.00 1,276.00 $249,988.00 192,446.00 1,167,746.00 178,768.00 56,255.00 272,891.00 491,107.00 93.00% 75.00% 44.00% 28.00 \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n2,181.00 559.00 \n \n2,157.00 505.00 \n \n1,961.00 415.00 \n \n1,659.00 362.00 \n \n98.00% \n \n98.00% \n \n99.00% \n \n98.00% \n \n7.00% \n \n8.00% \n \n6.00% \n \n8.00% \n \nGovernor's Office of Planning and Budget \n \n93 of 103 \n \n Secretary of State \n \nSecurities \nProgram Performance Measures: \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nAverage number of examinations conducted per auditor Fines collected Number of Administrative Orders Number of Charities filings Number of completed examinations of registered Investment Adviser firms Number of registered Broker-Dealer Agents Number of registered Broker-Dealers Number of registered Investment Adviser firms Number of registered Investment Adviser Representatives Number of securities investigations closed Number of securities offerings processed \n \nN/A $1,973,157.00 \nN/A 4,838.00 \nN/A \nN/A N/A N/A N/A N/A N/A \n \n14.50 $3,000.00 \nN/A 4,012.00 \n29.00 \n \n20.67 $5,321,132.00* \n31.00 3,145.00 \n62.00 \n \n149,240.00 2,266.00 2,232.00 \n10,291.00 N/A N/A \n \n163,239.00 2,333.00 2,324.00 \n12,861.00 146.00 \n4,050.00 \n \n24.00 $252,016.00 \n20.00 3,006.00 \n73.00 \n195,345.00 2,190.00 2,324.00 \n13,247.00 95.00 \n4,581.00 \n \n*FY 2012 performance is due to a one-time collection for Auction Rate Securities Auctions. \n \nGovernor's Office of Planning and Budget \n \n94 of 103 \n \n State Accounting Office \nState Accounting Office \nProgram Performance Measures: \nDays from prior fiscal year end to publish the Budgetary Compliance Report \nDays from prior fiscal year end to publish the Comprehensive Annual Financial Report \nPercentage of Financials issues responded to, diagnosed and resolved within Service Level Agreement parameters \nPercentage of Human Capital Management issues responded to, diagnosed and resolved within Service Level Agreement parameters \nReceipt of Government Finance Officer's Association Certificate of Achievement for Excellence in Financial Reporting (1=Meet; 2=Did Not Meet) \nSubmit Annual Schedule of Expenditures of Federal Awards within 60 days of Comprehensive Annual Financial Report (1=Meet; 2=Did Not Meet) \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n153.00 \n \n167.00 \n \n141.00 \n \n151.00 \n \n183.00 \n \n190.00 \n \n183.00 \n \n181.00 \n \n98.00% \n \n89.44% \n \n98.62% \n \n99.89% \n \n94.00% \n \n98.50% \n \n98.22% \n \n99.81% \n \n2.00 \n \n2.00 \n \n2.00 \n \n2.00 \n \n1.00 \n \n1.00 \n \n1.00 \n \n1.00 \n \nGovernor's Office of Planning and Budget \n \n95 of 103 \n \n State Board of Pardons and Paroles \nBoard Administration \nProgram Performance Measures: \nNumbers of training hours delivered to agency by agency training staff Percentage of invoices paid within 30 days Percentage of new Parole Officer candidates successfully completing the Basic Parole Officer Training course Total number of Board clemency votes Total number of clemency hearings held Total number of compliance audits completed \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nN/A \n \nN/A \n \n22,419.00 \n \n21,393.00 \n \nN/A \n \nN/A \n \n96.20% \n \n98.10% \n \nN/A \n \nN/A \n \n92.80% \n \n92.50% \n \n79,922.00 N/A N/A \n \n70,261.00 N/A N/A \n \n63,665.00 6.00 4.00 \n \n88,302.00 2.00 6.00 \n \nClemency Decisions \nProgram Performance Measures: \nAnnual cost avoidance of offenders in the community under supervision versus prison costs for incarceration Board orders issued for pardons and restoration of rights Number of inmates released by board action Number of investigations completed (legal, social, personal history, special interviews, other) Number of notifications to officials \nNumber of offender files initiated Total number of board clemency votes \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual $366,527,300.00 $298,299,469.00 $351,168,318.00 $408,884,195.00 \n \n662.00 13,926.00 58,250.00 \n \n934.00 10,769.00 48,376.00 \n \n968.00 12,544.00 44,108.00 \n \n1,349.00 15,677.00 40,654.00 \n \n122,929.00 21,227.00 79,922.00 \n \n109,514.00 21,416.00 70,261.00 \n \n112,438.00 20,844.00 63,665.00 \n \n134,944.00 13,739.00 88,302.00 \n \nParole Supervision \nProgram Performance Measures: \nAnnual cost avoidance of offenders in the community under supervision versus prison costs for incarceration Average caseload size Average monthly rate of parolees employed Daily cost of supervision per parolee Number of face-to-face contacts per parolee Number of parolees completing drug treatment once begun Number of parolees referred to drug treatment** Number of parolees under supervision (cumulative) Percentage of parolees completing parole supervision \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual $404,412,290.00 $298,299,469.00 $351,168,317.00 $408,884,195.00 \n \n78.00 73.00% \n$5.00 477,527.00 \n6,349.00 12,127.00 37,396.00 \n69.00% \n \n85.00 69.00% \n$5.00 389,762.00 \n5,653.00 15,350.00 38,905.00 \n71.00% \n \n84.00 65.00% \n$5.00 312,123.00 \n4,973.00 8,205.00 38,423.00 \n72.00% \n \n87.00 63.00% \n$4.32 247,358.00* \n4,025.00 7,232.00 40,146.00 \n74.00% \n \n*FY 2013 performance is due to a change in supervision practices, with low-level cases now being placed on voice recognition supervision and face-to-face contacts reserved for medium-to-high risk offenders. **SBPP statewide transition to virtual offices disrupted normal operations, which affected FY 2012 and FY 2013 performance. FY 2014 performance expected to rise again. \n \nGovernor's Office of Planning and Budget \n \n96 of 103 \n \n State Board of Pardons and Paroles \n \nVictim Services \nProgram Performance Measures: \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nAll impact statements and notifications filed by the public with the Office of Victim Services Amount of restitution disbursed to victims during the year \nNumber of calls to the Georgia Victim Information Program automated phone system by victims and others Number of correspondence sent out to victims \nNumber of direct face to face contacts with District Attorney Victim-Witness staff Number of Georgia Victim Information Program notification calls to victims Number of hits on the Office of Victim Services web site \nNumber of people registered in the Georgia Victim Information Program system Number of phone calls logged \nNumber of victims and their family members spoken to in person on visitors days and through the year Number of victims who received restitution \nPercentage of Victims' Visitor Day participants who rate their overall experience as good or excellent \n \n2,325.00 \n$132,080.00 12,958.00 \n15,118.00 19.00 \n832.00 \n19,890.00 3,856.00 \n2,588.00 231.00 \n2,338.00 97.00% \n \n2,623.00 \n \n2,068.00 \n \n2,267.00 \n \n$179,391.00 17,585.00 \n \n$14,141,158.42 11,061.00 \n \n$13,378,662.95 10,406.00 \n \n13,179.00 53.00 \n \n12,516.00 15.00 \n \n10,517.00 12.00 \n \n1,149.00 \n \n392.00 \n \n328.00 \n \n23,842.00 3,221.00 \n \n30,914.00 3,894.00 \n \n26,532.00 2,026.00 \n \n3,593.00 233.00 \n \n5,125.00 45.00 \n \n4,595.00 365.00 \n \n3,123.00 99.00% \n \nN/A* 100.00% \n \nN/A 99.00% \n \n* In FY 2012, the Department of Corrections began collecting the combined payments of GDC probationers and Board parolees. \n \nGovernor's Office of Planning and Budget \n \n97 of 103 \n \n State Board of Workers' Compensation \n \nAdminister the Workers' Compensation Laws \n \nProgram Performance Measures: \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nNumber of mediations held \nPercentage of cases disposed of within 60 days of the hearing date Percentage of cases successfully resolved through mediation \nPercentage of stipulated settlements resolved within 10 days of notice \n \n2,280.00 80.00% \n80.00% 80.00% \n \n2,022.00 88.00% \n81.00% 91.00% \n \n2,260.00 89.60% \n78.00% 91.00% \n \n2,170.00 91.00% \n82.00% N/A \n \nGovernor's Office of Planning and Budget \n \n98 of 103 \n \n State Properties Commission \nState Properties Commission \nProgram Performance Measures: \nPercentage of leases executed at or below prevailing market rate Percentage of property acquired at or below market rate Percentage of surplus property sold at or above market rate \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n100.00% \n \n100.00% \n \n100.00% \n \n100.00% \n \n100.00% 100.00% \n \n100.00% 100.00% \n \n100.00% 100.00% \n \n100.00% 100.00% \n \nGovernor's Office of Planning and Budget \n \n99 of 103 \n \n State Soil and Water Conservation Commission \n \nConservation of Agricultural Water Supplies \nProgram Performance Measures: \nAverage maintenance/repair cost per agricultural water meter \nNumber of agricultural irrigation systems audited for application uniformity Number of agricultural water meters installed \nNumber of million gallons of potential water saved by mobile irrigation lab contracted audits \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n$98.99 175.00 \n \n$46.78 178.00 \n \n$43.34 206.00 \n \n$374.00 295.00 \n \n810.00 1,150.00 \n \n179.00 1,532.00 \n \n103.00 1,121.00 \n \n73.00 618.00 \n \nConservation of Soil and Water Resources \nProgram Performance Measures: \nAverage cost per plan to review an erosion control plan by Georgia Soil and Water Conservation Commission staff Number of agricultural acres protected and benefited by conservation plans Number of citizens educated through district sponsored events \nNumber of erosion control plans reviewed \nNumber of individuals certified or recertified in erosion and sedimentation control \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nN/A \n \n$103.00 \n \n$105.00 \n \n$95.00 \n \n302,337.00 \n \n424,322.00 \n \n377,045.20 \n \n394,027.00 \n \n156,115.00 1,957.00 \n15,675.00 \n \n174,171.00 2,118.00 6,431.00 \n \n152,239.00 2,707.00 \n10,075.00 \n \n190,510.00 2,905.00 12,156.00 \n \nU.S.D.A. Flood Control Watershed Structures \n \nProgram Performance Measures: \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nAverage cost per linear foot of watershed dam maintained with state funding \nNumber of dams maintained \n \n$48.00 113.00 \n \n$28.00 114.00 \n \n$79.00 116.00 \n \n$39.00 118.00 \n \nNumber of watershed dams rehabilitated to meet safe dam criteria and to provide continued flood control \n \n8.00 \n \n13.00 \n \n15.00 \n \n15.00 \n \nWater Resources and Land Use Planning \nProgram Performance Measures: \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nConfidence level of monthly metering prediction tool for predicting annual water usage Number of hits on program website \nNumber of total acres metered (cumulative) \n \nN/A \nN/A 627,757.00 \n \nN/A \nN/A 633,013.00 \n \n93.00% \n1,225.00 635,799.00 \n \n93.00% \n2,091.00 653,261.53 \n \nGovernor's Office of Planning and Budget \n \n100 of 103 \n \n Teachers Retirement System \nLocal/Floor COLA \nProgram Performance Measures: \nAverage monthly state-funded payment amount per recipient Number of individuals receiving Floor or Cost of Living Adjustment payments Percentage of on-time payments made to retirees \nSystem Administration \nProgram Performance Measures: \nCurrent number of retirees and beneficiaries receiving benefits Percentage of accurate responses in processing member service requests Retiree on-time processing rate Total benefit payments made during fiscal year (in millions) \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n$795.00 97.00 \n \n$755.00 76.00 \n \n$784.00 62.00 \n \n$791.00 50.00 \n \n100.00% \n \n100.00% \n \n100.00% \n \n100.00% \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n87,017.00 99.00% \n \n92,180.00 98.00% \n \n97,323.00 98.00% \n \n101,139.00 98.00% \n \n89.00% $2,800.42 \n \n91.00% $3,041.50 \n \n90.00% $3,277.55 \n \n85.00%* $3,548.15 \n \n*FY 2013 performance is due to a 21% increase in scheduled retirements. \n \nGovernor's Office of Planning and Budget \n \n101 of 103 \n \n Technical College System of Georgia \n \nAdult Education \nProgram Performance Measures: \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \nDuplicate GED transcripts and diplomas issued \nGED passage rate \nHours of professional development courses taken by adult education faculty, administration, and staff members Hours of professional development per adult education faculty, administration, or staff member Number of enrollees in Adult Basic Education \nNumber of enrollees in Adult Secondary Education \nNumber of enrollees in Corrections Education (subset) \nNumber of enrollees in English Literacy and Civics \nNumber of GED test takers who took all 5 tests \nNumber of students who completed one or more levels in Adult Basic Education Number of students who completed one or more levels in Adult Secondary Education Number of students who completed one or more levels in Corrections Education (subset) Number of students who completed one or more levels in English Literacy and Civics Percentage of GED earners who attended a TCSG Adult Education program and then entered postsecondary education or a training program within one year of receiving diploma Percentage of Georgians without a HS credential that were served by TCSG Adult Education programs Total number of students served \n \n31,265.00 63.00% \n34,422.00 18.00 \n48,584.00 6,135.00 4,275.00 \n17,938.00 30,788.00 16,222.00 \n2,623.00 1,546.00 5,862.00 \nN/A \n6.10% 72,657.00 \n \n33,494.00 61.00% \n38,131.00 20.00 \n48,149.00 5,949.00 4,252.00 \n12,570.00 31,390.00 15,589.00 \n2,627.00 1,473.00 4,445.00 \nN/A \n5.40% 64,668.00 \n \n29,088.00 64.00% \n31,524.00 17.00 \n41,878.00 5,267.00 4,083.00 \n13,090.00 28,093.00 18,488.00 \n2,538.00 1,894.00 5,385.00 \nN/A \n5.00% 60,235.00 \n \n29,230.00 72.00% \n36,242.00 19.00 \n38,816.00 3,995.00 4,515.00 \n12,936.00 21,617.00 18,617.00 \n2,004.00 1,968.00 5,783.00 \n20.00% \n4.60% 55,747.00 \n \nDepartmental Administration \nProgram Performance Measures: \nNumber of requests for new reports submitted to the Data Center \nReturn on Investment as measured by the economic impact of: Increase in annual earnings of Tech Ed graduates; Increase in annual earnings of GED graduates; Federal and Other Funds generated by technical colleges; Estimated earnings from jobs created and s \nState funds per square foot \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n107.00 \n \n119.00 \n \n101.00 \n \n105.00 \n \n$1,034.00 \n \n$1,153.00 \n \n$1,137.00 \n \nN/A \n \n$27.06 \n \n$24.77 \n \n$23.88 \n \n$23.60 \n \nGovernor's Office of Planning and Budget \n \n102 of 103 \n \n Technical College System of Georgia \n \nQuick Start and Customized Services \nProgram Performance Measures: \nNumber of companies that receive company-specific training from the Customized Business and Industry Services program Number of individuals trained by Quick Start \nNumber of jobs created in Georgia with the assistance of the Quick Start New and Expanding Industry program \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n2,232.00 \n \n2,445.00 \n \n2,844.00 \n \n2,991.00 \n \n97,560.00 8,880.00 \n \n98,544.00 9,507.00 \n \n57,993.00 8,622.00 \n \n60,155.00 9,431.00 \n \nTechnical Education \nProgram Performance Measures: \nTechnical education retention rate \nTotal enrollment in credit programs \nTwo-year graduation rate of students who are enrolled in an award program and have 12 hours and at least one vocational course in their enrollment history \n \nFY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual \n \n66.50% 197,059.00 \n56.30% \n \n67.70% 195,366.00 \n53.60% \n \n65.30% 156,800.00 \n56.00% \n \n62.20% 151,150.00 \n61.00% \n \nGovernor's Office of Planning and Budget \n \n103 of 103 \n \n "}],"pages":{"current_page":1,"next_page":2,"prev_page":null,"total_pages":2,"limit_value":10,"offset_value":0,"total_count":11,"first_page?":true,"last_page?":false},"facets":[{"name":"type_facet","items":[{"value":"Text","hits":11}],"options":{"sort":"count","limit":16,"offset":0,"prefix":null}},{"name":"creator_facet","items":[{"value":"Georgia. 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