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ANNUAL REPORT 2002 
 
 Commissioner's Message 
 
: 7he Department of Human Resources proudly presents the annual report of Georgia's Office of Child Support Enforcement activities during FY 2002. Georgia not only remains in the national forefront in the collection of child support, but also continues to focus on the broader needs of children. 
The Child Support program shoulders a great responsibility in bettering the lives of over 626,000 Georgia children. I am proud of the innovative efforts of Georgia's Office of Child Support Enforcement. 
Highlighted topics in the FY 2002 report include: 
 A $40 million increase in collections.  Enhancing the Georgia Paternity Acknowledgement Program 
to increase the number of children with established paternity at birth.  Helping over 3,500 non-custodial parents through the Georgia Fatherhood Services Network improve their abilities to pay their court-ordered child support  Providing quality training for new and veteran OCSE staff through a contract with the University of Georgia.  Innovative uses of technology to improve customer service and streamline the child support process. 
These accomplishments obviously reflect a staff dedicated to ensuring that children have the benefit of, at a minimum, their parents' financial support and, at best, their parents' commitment of time, love and guidance. 
We wish to thank our many community partners who have contributed to Georgia's success in helping children and families. 
Jim Martin, Commissioner Georgia Department of Human Resources 
Child Support Enforcement Annual Report 2002 
 
Jim Martin, Commissioner Georgia Department of Human Resources 
Page 1 
 
 Deputy Commissioner~sMessage 
 
Kate Pfirman, Deputy Commissioner Georgia Department of Human Resources 
"Child Support Enforcement pays more 
to clients than all ofpublic assistance. 
We collected $492 million during FY 2002 
for the benefit of Georgia children. " 
Kate Pfirman Deputy Commissioner 
 
g 
 
am pleased to share with you the Office of Child Support Enforcement Annual Report for FY 2002. The program's 
 
expansion and achievements highlighted in this report 
 
illustrate the hard work, strategic planning and accomplishments of 
 
Georgia's Child Support Enforcement program. The Office of Child 
 
Support Enforcement is critical to many families in helping them to 
 
remain self-sufficient. 
 
Other highlights during the past year include: 
 
 Serving over 625,944 Georgia children.  Collecting over $1.4 million per day for Georgia children.  Helping 293,967 custodial parents remain self-sufficient. 
 
We are proud of what we have accomplished this past year, but as long as one child is doing without, we know the job is not finished. The dedication and commitments of the OCSE staff in bettering the lives of Georgia's children is evident in the state's increasing collections and new program initiatives. Through Georgia's innovative child support program, we continue to assist parents in meeting their mutual responsibilities to their children and increase family self-sufficiency. 
 
Kate Pfirman, Deputy Commissioner Georgia Department of Human Resources 
 
Page 2 
 
Child Support Enforcement Annual Report 2002 
 
 Supporting Our Children 
: A l l ,hildn n"d ,mot;on,l 'nd finon,;,] '"Ppott ftom both 
their father and mother. Georgia's Child Support Enforcement program works to benefit children by enforcing the parental responsibility to pay financial support. This helps to promote and enhance family self-sufficiency and stability as well as reducing the public burden of supporting financially abandoned children. The child support services offered by 80 offices across Georgia help children receive the support they deserve. Georgia collected $492 million in child support for the benefit of more than 625,944 children during FY 2002. This was an increase of $40 million over FY 2001. During the year, OCSE expanded its use of technology with projects such as a pilot with the Douglas County Clerk of Court to electronically file court documents. The Fatherhood Services Network continued to work with a variety of community and faith-based organizations that provide services that many Fatherhood participants need to overcome barriers such as substance abuse and criminal backgrounds. Other innovative programs that OCSE continues to offer include: specialized training for new and veteran staff, offering direct deposit of child support payments to custodial parents, and the Child Access and Visitation Program for non-custodial parents who wish to visit their children. Georgia is recognized as a national child support enforcement leader thanks to the commitment of people devoted to children, families and the child support program. Despite these efforts, many children are not receiving the support they need. We will continue to work to strengthen enforcement laws and enhance our services to collect more support for Georgia children. Please take time to review the FY 2002 Georgia Office of Child Support Enforcement Annual Report for more specific information concerning our program. 
 
Child Support Enforcement Annual Report 2002 
 
Page 3 
 
 Collecting Child Support 
C hild Support Enforcement (OCSE) services are available to Georgia parents who need assistance. The custodial parent may apply at the OCSE office that serves their county. There is a onetime fee of $25. The service is free to custodial parents who receive Temporary Assistance to Needy Families (TANF). The custodial parent is asked to furnish legal documents, if available, and information about the non-custodial parent. 
Child Support Services include: 
 Locating non-custodial parents  Establishing paternity  Establishing and enforcing child support orders  Establishing and enforcing medical support orders  Collecting and distributing support payments 
Collection and enforcement tools available to OCSE: 
 Withholding child support from paychecks or unemployment benefits. 
 Intercepting federal and/or state income tax refunds to pay child support arrears 
 Garnishing workers' compensation benefits  Reporting parents owing more than $1000 in child support 
payments to credit bureaus.  Suspending or revoking driver's, professional or occupation licenses 
for failure to pay child support.  Reviewing and modifYing child support orders periodically.  Intercepting lottery winnings of more than $5,000.  Filing contempt of court actions which may result in a jail sentence 
if the non-custodial parent is found in contempt of court.  Filing liens and levy on tangible/intangible property.  Seizing matched bank accounts after notice. 
 
Page 4 
 
Child Support Enforcement Annual Report 2002 
 
 Georgia OCSE collects $1.4 million a day 
 
e5 ince its inception in 1973, OCSE has collected $4.2 billion on behalf of children and families around the state. During the past year, collections topped $492 million. That equates to just over $1.4 million per calendar day for Georgia children. 
Much of this increase can be attribured to welfare reform, enforcement tools granted by the Legislature in recent years, technology enhancements, privatization initiatives and the dedication and commitment of OCSE employees across the state. 
During FY 2002: 
 $491,786,111 in child support was collected  Collections increased $40 million over FY 2001  $7.8 million was collected from intercepted state tax refunds  $40.1 million was collected from intercepted federal tax refunds  $5.4 million was collected from unemployment compensation 
benefits (almost double the amount of the previous year).  $37,565 was collected from lottery winnings  $28.3 million in Non-IV-D payments by the Financial Customer 
Service Unit. 
 
Office of Child Support Enforcement Collections 
(Dollars in Millions) 
 
$600 $500 $400 $300 $200 $100 
$0 
 
$4Jl $302.60 $223.10 $122.60 
FY87 FY90 FY93 FY96 FYOO 
 
$492 FYOI FY02 
 
Georgia ~ FY 2002 caseload profile: 
 Total Caseload - 460,562 
 TANF Caseload - 88,741 
 Non-TANF Caseload356,243 
 Non-IV-D Caseload - 15,578 
 Average Agent Caseload - 648 cases 
 Cases with a Support Order - 
307,659 (69.1 percent) 
 Cases Receiving a Paymen t - 
215,991 (70.2 percent) 
 Percent of unlocated cases dropped from 29.9 percent at the beginning of the year to 23.5 percent at the end of the year. 
 
Child Support Enforcement Annual Report 2002 
 
Page 5 
 
 The Office of Child Support Enforcement Recognizes its Staff and Partners 
 
Other Recognitions 
Representative Tom Bordeaux of Savannah 
was recognized for his outstanding leadership and support of children 
and families. 
*** 
Georgia Public Broadcasting presented OCSE Director Robert 
Riddle with a copy of the the bronze TeUy Award that "The Father's Side" video won in a national competition of over 11,000 
entries. 
*** 
Office of Vital Records Director Mike LaVoie and Deputy Director Julie Biddy were recognized for their contributions to the success of the 
In-Hospital Paternity Acknowledgement Program. 
,tr** 
Division of Mental Health, Developmental Disabilities and Addictive Diseases Director Karl Schwarzkopf, Southeast Coastal Region Director Ralph McCuin and service provider Lynette Bragg were recognized for their assistance in helping an OCSE employee receive the services she needed 
for her son. 
 
70/70 Club 
Members of the 70/70 Club have achieved a minimum 70 percent rate of obligated cases and an 70 percent rate of paying cases. Members of the FY 2002 70/70 Club are: 
 
Dalton Warner Robins Nashville Sandersville Conyers Roberta Thomston Macon Rock Spring Winder McDonough Savannah Clarkesville Waycross 
 
MAXlMUS - Augusta MAXlMUS - Valdosta Ogeechee - Statesboro Ogeechee - Springfield Tifton-Sylvester Toombs Judicial Circuit Americus Swainsboro Columbus Jackson Elberta Camilla Eastman Covington 
 
80/80 Club 
Members of the 80/80 Club have achieved a minimum 80 percent rate of obligated cases and an 80 percent rate of paying cases. Members of the FY 2002 80/80 Club are: 
 
Monroe Dahlonega 
 
Tifton-Tifton Dublin 
 
Largest Percent Increase in Support Orders 
Atlanta Judicial Circuit - 19.08 percent Atlantic Judicial Circuit - 16.29 percenr 
 
Largest Percent Increase in Paying Cases 
Jackson - 6.88 percent Clarkesville - 6.87 percent 
 
Largest Percent Increase in Collections 
Moultrie - 23.29 percent Marietta - 22.51 percent 
 
Page 6 
 
Statewide Achievement Awards 
Systems Improvement Project In-Hospital Paternity Acknowledgement Program Distribution Project 
Child Support Enforcement Annual Report 2002 
 
 FY2002 
OFFICE Albany Americus Athens Atlanta Auausta Brunswick Camilla Canton Carrollton Carlersyille Clarkesville Columbus Conyers Cordele Coyinaton Dahioneaa Dallas Dalton Decatur Doualasville Dublin Eastman Elber10n EIIi'ay Gainesville Griffin Jackson Jesup Jonesboro Lawrenceville Macon Marietta McDonouah Milledaeville Monroe Moultrie Nashville Newnan Roberla Rock Sprino Rome Sandersville Swainsboro Thomaston Valdosta Warner Robins Waycross Winder Total 
Stale & Region Oftices Total 
 
I 
 
i 
 
I 
 
I 
 
I 
 
I 
 
I 
 
I 
 
I 
 
I 
 
I 
 
I 
 
I 
 
FY2oo2 I 
 
CASELOAD 
 
CASES WITH A SUPPORT ORDER 
 
CASES RECEIVING A PAYMENT 
 
COLLECTIONS 
 
 of 
 
ANF 
 
.NonTANF 
 
TOTAL 
 
ANF NonTANF Non-IV-D TOTAL TANF NonTANF Non-IV-D TOTAL 
 
hlldren ANF NonTANF NonIV-D TOTAL Servlno 
 
1.720.923 1.050.843 
826.871 3.664.319 2.019.063 
546,887 1,638,546 
364,694 864,508 
 
8.862.791 5.847.001 4,446.387 10,449.581 7.306.300 5,598,735 7.589,414 4.994,701 5.819,577 
 
10.583.714 6.897.84 5.273.25 
14.113.90< 9.325.36 6,145,622 9,227,96 5,359,39 6.684.08 
 
3.275 1,795 1,429 11.131 4.348 1.294 1.834 
704 1.847 
 
8.889 5.239 4,201 20,452 10.524 6,690 6.050 3,473 7.115 
 
1 12.165 2.168 
 
1 
 
7.035 1.351 
 
3 
 
5.63 
 
994 
 
11 31.594 4.271 
 
1 14.87 2.352 
 
2' 7,98 
 
617 
 
1 
 
7,88 
 
1.355 
 
0 
 
4,177 
 
310 
 
4 
 
8.966 1,279 
 
7.051 4.326 3.296 10.788 6.890 3.914 5,344 2,322 5,534 
 
1 9.220 1.308 
 
1 5.67 
 
832 
 
3 4.29 
 
579 
 
8 15.067 2.022 
 
0 9.242 1.308 
 
1 4,532 
 
311 
 
1 6,70 
 
901 
 
0 2,632 
 
145 
 
3 6.816 
 
592 
 
4.868 3.196 2.276 6.061 4,344 2,642 4,042 1,620 3.069 
 
1 6.177 16.60 
 
1 4.02 
 
9.73 
 
2 2.85 
 
7.3 
 
4 8,087 43.71 
 
0 5,652 20,09 
 
0 2,95 10,81 
 
1 4,944 10,628 
 
0 1,765 5.99 
 
2 3,683 12,41 
 
441,620 334.138 
 
4,624,816 2,750,790' 
 
5,066,43 3,084,92 
 
1,034 424 
 
4,161 1,730 
 
0 
 
5,195 
 
560 
 
2,917 
 
0 
 
2,154 
 
272 
 
1,510 
 
0 3,47 
 
283 
 
0 
 
1,782 
 
167 
 
1,948 1,140 
 
0 2,231 
 
7.05 
 
0 1,307 2,92 
 
1,985,681 
 
6.019.964 
 
8,005,64 
 
3,060 
 
5,927 
 
0 
 
8,987 2,013 
 
4,509 
 
7 6.529 1.345 
 
3,329 
 
5 4,67 12,01 
 
202,987 989,959 457,796 240,052 368,031 726.268 1,146,423 266,364 903,030 
 
2,851.865 4,832,603 4.200,495 2.451.897 4,621,460 6,189.331 4.838,690 4,390,770 5.372,142 
 
3,054,852 5,822,562 4,658,291 2,691,94 4.989,491 6,915.599 5,985,11 4,657,134 6.275.172 
 
335 1.543 
664 245 890 897 3,611 622 1.051 
 
1,554 5,139 2,594 1,267 3.797' 3,971 9.121 2,853 4,272 
 
0 
 
1,88 
 
178 
 
0 
 
6,682 1,168 
 
1 
 
3,259 
 
366 
 
1 
 
1,513 
 
158 
 
3 
 
4,69C 
 
400 
 
9 
 
4,87 
 
560 
 
5 12,73 1,409 
 
29 
 
3,504 
 
221 
 
7 
 
5,33 
 
791 
 
1,189 4.205 2,244 1,093 2,923 3,217 4,027 1,954 3,561 
 
0 1.367 118 
 
1,006 
 
0 5.373 
 
708 
 
2,969 
 
1 2.611 
 
248 
 
1,703 
 
1 1,252 120 
 
910 
 
3 3,32 
 
18t 
 
1,927 
 
9 3.78 
 
360 
 
2,500 
 
4 5.44 
 
730 
 
2.554 
 
29 2.20 
 
132 
 
1,551 
 
5 4,35 
 
620 
 
2,879 
 
0 1,124 2,61 
 
0 3,6 
 
9,18 
 
1 1.95 
 
4,58 
 
1 1,031 2,15 
 
1 2,1 
 
6,505 
 
7 2,86 
 
6,75 
 
4 3,28 17,38 
 
11 1,6 
 
4,871 
 
0 3,49 
 
7,313 
 
764,028 793,612 243,900 587,770 685,468 278,334 442,617 383,497 721,458 
 
4,308,933 4,822,694 2,272,558 5.003.221 6.381.740 2,661,326 3,345.735 8,073.009 10,752.954 
 
5,072,961 5,616,30 2,516,458 5,590,991 7.067,208 2,939,660 3,788,352 8,456.506 11,474,412 
 
881 
- 966 421 1.090 1.156 
407 708 1.652 1,540 
 
3.231 3,463 1,605 4,878 4,437 1,771 2,991 6,849 10,597 
 
1 
 
4.11 
 
2 
 
4,431 
 
0 
 
2,02 
 
1 
 
5,96 
 
1 
 
5.594 
 
0 
 
2.17 
 
2 
 
3,701 
 
6 
 
8,507 
 
7 12.144 
 
632, 663 239 508 870 253 440 434 525 
 
2,738 2.855 1,169 2,990 3.797 1,488 2,027 4.101 4,576 
 
1 3.371 
 
455 
 
2,148 
 
0 3,518 487 
 
2.343 
 
0 
 
1,40f 
 
150 
 
867 
 
1 3,495 
 
283 
 
2,107 
 
1 4.668 468 
 
2,769 
 
0 1.741 
 
198 
 
1,288 
 
0 2,46 
 
298 
 
1,578 
 
6 4.541 
 
216 
 
3,281 
 
5 5.10 
 
288 
 
3,455 
 
0 2.60 
 
5,500 
 
0 2.83 
 
6,007 
 
0 1.01 
 
2,85 
 
1 2,391 8.21 
 
0 3,237 7,48 
 
0 1,48 
 
2,972 
 
1 1,87 
 
5.143 
 
2 3,49 11.81 
 
3 3,74 16,37 
 
1,543,743 10,014,376 11,558,119 2,493 
 
9.018 
 
286 11.79 1.547 
 
7,298 
 
285 9,13C 1,001 
 
5,406 
 
200' 6,60 16,12 
 
314,261 
 
1,486,931 
 
1.801,192 1,101 
 
2,978 
 
3: 4,082 
 
359 
 
1,093 
 
3 
 
1,455 
 
175 
 
650 
 
0 
 
82 
 
5,432 
 
239,193 1,162,464 
355,414 719,427 642,519 574.267 435,556 595,985 682.198 548,179 705,861 
 
3,992,925 11,091,288 4,205,464 2,334,240 
3,760,825 4,779,337 3,136.673 6,868,676 4,751,489 3,452,257 3,565,701 ' 
 
4.232,118 12,253,752 
4,560,87f 3,053,66 4,403,344 5,353,604 3,572,225 7,464.661 5,433.687 4,000,436 4.271,56 
 
514 1,680 
399 1.738 1.076 
998 493 1,130 1.172 821 1,041 
 
2,044 7,886 2,145, 3,181 3.734 4,372 2,338 4.671 4.120 2,658 3,275 
 
0 
 
2,558 
 
235 
 
1,589 
 
18 
 
9,584 1.243 
 
6.954 
 
0 
 
2,544 
 
295 
 
1.915 
 
4 
 
4,92 
 
890 
 
1,974 
 
1 
 
4,811 
 
744 
 
2,862 
 
1 
 
5.371 
 
730 
 
3.573 
 
2 
 
2,833 
 
370 
 
2,022 
 
0 
 
5,801 
 
728 
 
3,562 
 
5 
 
5,29 
 
814 
 
3,401 
 
1 
 
3,48 
 
497 
 
2,147 
 
1 
 
4,31 
 
678 
 
2,626 
 
0 1,824 
 
148 
 
1,373 
 
18 8.21 
 
702 
 
4,992 
 
0 2,21 
 
233 
 
1,589 
 
4 2,86 
 
577 
 
1,435 
 
0 3.60 
 
477 
 
2.083 
 
0 4,303 324 
 
2.204 
 
2 2.394 246 
 
1.603 
 
0, 4.29C 
 
395 
 
2.687 
 
5 4.22C 
 
491 
 
2,406 
 
0 2,644 368 
 
1,793 
 
0 3.304 451 
 
2,004 
 
0 1,521 3,472 
 
6 5.7OC 13,448 
 
0 1,822 
 
3,55~ 
 
3 2.01 
 
6,52C 
 
0 2.56 
 
6.59 
 
0 2,52 
 
7,717 
 
1 1,85 
 
3,94 
 
0 3,082 7,795 
 
0 2,897 7,01 
 
0 2.161 4,72 
 
0 2,455 5,930 
 
390,730 946.296 646,673 1,185,175 535.850 37,863,478 
 
3,329,739 3,113,251 6.652.601 6,999,622 3,701,343 248.918,218 
 
3,720,465 4,059,547 7,299,27 8,184,79 4.237,19 286,801,69< 
 
582 1,635 1,306 1,869 
768 71,670' 
 
1,963 3,957 4,661 5,553 2.585 229.980 
 
0 
 
2,54 
 
455 
 
1,674 
 
0 
 
5,592 1.062. 2,809 
 
4 
 
5,971 
 
702 
 
3,785 
 
0 
 
7,422 1.370 
 
4,734 
 
1 
 
3.354 
 
486 
 
1,984 
 
426 302,076 40,562 164,557 
 
0 2,125 
 
306 
 
0 3.871 
 
680 
 
3 4.49C 
 
453 
 
0 6,10<1 
 
791 
 
1 2,471 
 
337 
 
412 205,531 24.008 
 
1.386 1.989 2.969 3,558 1,579 118,076 
 
0 1,692 3,372 
 
0 2,669 7.489 
 
1 3,423 7.988 
 
0 4.345 10,114 
 
1 1,91 
 
4,609 
 
260 142,344 412.~ 
 
8,413 
 
256,291 
 
264,704 
 
21 
 
52 
 
492 
 
56~ 
 
2 
 
5 
 
484 
 
491 
 
2 
 
2 
 
109 
 
11 
 
575 
 
Fin Cust Serv Unit IVD 
Fin Gust Serv Unit NonIVD 
Total 
Contracted Attorney Atlantic Judiaal Circuit Clavton JC - UIFSA Cobb JC - UIFSA Eastern Judicial Circuit Qgeechee Judiaai Circuit 
Qoeechee - Stalesboro Qoeechee - Sorinafield Patauta Judicial Circuit Stone Mtn - UIFSA Tifton Judicial Circuit Tifton - Tifton Tifton - Sylvester Toombs Judicial Circuit Total 
 
1.168 0 
1,168 
968,476 477,576 637,134 2,783,393 1,017,793 835.807 181.986 1.070.561 1.563,826 1,446,977 839,054 607,922 677,046 10,642,782 
 
416.051 28,248,669 28,664,720 
8,605,578 5,173,034 10,244,589 21,822,148 6,468,430 4.592.792 1.875,638 4,201,089 10,925,269 6,891,273 4,167,636 2,723.637 4,359.083 78,690,493 
 
417,219 
 
24' 
 
100 
 
0 
 
124 
 
21 
 
97 
 
0 
 
118 
 
6 
 
56 
 
28,248,68 
 
0 
 
0 14.552 14.552 
 
Oi 
 
0 12.623 12,62 
 
0 
 
0 
 
28,665,888 
 
24 
 
100 14,552 14.676 
 
21 
 
97 12,623 12,741 
 
6 
 
56 
 
9,574,054 5,650,610 10,881,72 24,605,541 7,486,22 5,428.59! 2,057,62 5.271,65 12,489,09 8,338,25 5,006.69 3,331,55 5,036,12 89,333.275 
 
2,059 592 714 
2,822 1,356 1,140 
216 1,6.70 1,8'50 1,625 1,003' 
622 928 13,616 
 
7,511 3,569 5.718 12,641' 5.086 3,991 1,095 4,776 9,906 5.051 2,864 2,187 3,568 57,826 
 
2 
 
9,572 
 
7 
 
4.168 
 
3 
 
6,43~ 
 
2 
 
15,46~ 
 
1 
 
6,44 
 
0 
 
5.131 
 
1 
 
1,312 
 
O' 6,446 
 
9 11,765 
 
5 
 
6,681 
 
0 
 
3,86 
 
5 
 
2,814 
 
0 
 
4,496 
 
29 71,471 
 
873 246 341 2,112 785 689 
96 1.070 1.114 1,284 
802 482 613 8,438 
 
4,634 2,276 3,978 11,067 3,789 2.948 
841 3,386 5,968 4,415 2,514 1,901 2,992 42,505 
 
2 5,505 
 
534 
 
7 2,52 
 
189 
 
3 4,322 263 
 
2 13,181 1,449 
 
1 4,57 
 
553 
 
0 3,63 
 
486 
 
1 
 
93 
 
67 
 
0 4,45 
 
721 
 
5 7.08 
 
632 
 
5 5,704 972 
 
0 3.31 
 
605 
 
5 2.388 367 
 
0 3.605 417 
 
25 50.96f 5,730 
 
3,542 1,752 3,104 8.735 2,938 2,249 
689 2,429 3.912 3,619 2,081 1.538 2,237 32.268 
 
0 6,205 6.205 
 
6 6,20~ 6,26 
 
22.136 
 
1 4,077 
 
5 1,946 
 
2 3,369 
 
2 10,186 
 
1 3,492 
 
0 2,73 
 
1 
 
75 
 
0 3,15 
 
4 4,54 
 
4 4,59 
 
0 2,68 
 
4 1,90 
 
0 2,654 
 
19 38.01 
 
12,811 5.534 8,725 
20,991 8,800 6,929 1,871 8,70 
14,93 9,23 5,32 3,91 5,94 
95,68E 
 
Priyate Vendor Maximus - Auousta Maximus - Cobb Maximus  Columbus Maximus - DeKaib Maximus - Fu~on Maximus - Valdosta Total 
 
418,584 101,907 311,523 463,725 589,012 367,887 2,252,638 
 
13,583,448 8,075.771 9,174.029 
21,355,251 24.450,416 
7,828.995 84,467.910 
 
14,002,03 8,177,67 9,485.55 
21,818,97 25,039,42 
8.196,88 86.720,54 
 
474 220 322 856 1.129 409 3,410 
 
8,711 6,284 8,242 16,777 21,722 6.549 68.285 
 
10 
 
9,19 
 
299 
 
6,791 
 
5 
 
6,505 
 
78 
 
3,574 
 
5 
 
8,565 
 
205 
 
6.074 
 
38 17,671 
 
350 12,058 
 
15 22,866 
 
511 16,223 
 
6 
 
6,964 
 
308 
 
5.001 
 
79 71,77 1.751 49.721 
 
8 7,098 
 
179 
 
5 3.657 
 
37 
 
4 6.28 
 
129 
 
37 12,44 
 
207 
 
14 16.74 
 
259 
 
6 5.31 
 
221 
 
74 51,54 1,032 
 
5,393 2,762 4,176 8,455 10.275 3,750 34,811 
 
5 5,57 2 2.801 3 4.30 27 8.68 3 10,53 2 3,97 42 35,88 
 
12,493 8,52 
11,80 23,01 28,99 
9,762 94,59 
 
State Total 
 
37,893,059 
 
Contract AttorneY Total 10,642,782 
 
Privatized Total 
 
2,252,638 
 
GRAND TOTAL 
 
50,788,479 
 
 Total includes NonIVD cases 
 
277,839,229 78,690,49 84,467,910 
440,997,632 
 
315,732,288 71,715 230,132 89,333,275 13,616 57.826 86,720,548 3,410 68,285 
491,786,111 88,741 356,243 
 
15,470 29 79 
15,578 
 
317,317 71,471 71,774 
460,562 
 
40,585 8,438 1,751 
50,774 
 
164,659 42,505 49,721 
256,885 
 
13,519 218,763 24,016 25 50,968 5,730 74 51.546 1,032 
13,618 321,277 30,778 
 
118,134 32,268 34,811 
185,21 
 
6,574 148,724 435,665 
 
19 38,017 42 35,885 
 
95,686 94,59 
 
6,635 222,626 625,944 
 
Child Support Enforcement Annual Report 2002 
 
Page 7 
 
 OFFICE 
Alban~ 
Americus Athens Atlanta Auqusta Brunswick Camilla Canton Carrollton Cartersville Clarkesville Columbus Convers Cordele Covinqton Dahloneoa Dallas Dalton Decatur Douolasville Dublin Eastman Elberton Elliiav Gainesville Griffin Jackson" Jesuo 22-~esboro 
~ville Macon 
Marietta McDonouqh Milledgeville Monroe Moultrie Nashville Newnan Roberta" Rock Sorino Rome Sandersville Swainsboro Thomaston Valdosta Warner Robins Wavcross Winder Total 
Slale &Region Offices Total 
Fin Cust SeN Unit - IV-D 
Fin Gust Serv Unit NonIVD 
Total 
Contracted Altorne~ Atlantic Judicial Circuit ~C-UIFSA Cobb JC - UIFSA Eastern Judicial Circuit Qgeechee Judicial Circuit 
Ooeechee - Statesboro Ogeechee - Springfield Pataula Judicial Circuit Stone Mtn - UIFSA Tifton Judicial Circuit Tifton - Tifton Tifton - Svlvester Toombs Judicial Circuit Total 
Private Vendor Maximus - AUQusta Maximus - Cobb Maximus - Columbus Maximus - DeKalb Maximus - Fulton Maximus - Valdosta Total 
 
FY2000 COLLECnONS 
 
TANF 
1,986,747 1,154,950 
880,857 4,256,785 2,748,828 
676,050 1,510,697 
307,530' 1,019,350 
397,999 353,764 2,023,980 215,054, 1,249,446 472,883 233,963 494,730 724,980 1,420,492 256,747 1.024,359 750,624 810,362 282,591 509.127 848,383 
 
NonTANF 
7,649,725 4,630,047 4,035.863 6,934,498 4,883,145 4,864,640 6,313,597 4,177,411 5,536,829 3,663,274 2,294,259 3,678,195 2,471,911 4,177,610 3,468,319 2,034,048 4,310,680 5,153:607 3,362.547 3.907,248 4,497.920 3,786.993 4,20l9.327 1,930,892 4,356.789 5,579,401 
 
TOTAL 
9,636,472 
-- 5,784,997 
4,916,720 11,191,28 
7,631,973 5,540,690 7,824,294 4,484,941 6,556,179 4,061,273 2,648,02 5,702,175 2,686,965 5,427,056 3,941,202 2,268,011 4,805,410 5,878,587 4,783.039 4,163,995 5.522,279 4.537,617 5.049,689 2,213,483 4,865,916 6,427,784 
 
512,788 479,485 742,531 1,489,149 263.235 365,971 1.392,146 465,879 673,993 732,104 638,261 
 
2,987,258 6,706.353 9,982,631 7.422,521 
885,058 3.659.055 9.607,338 3,405,224 1,474,225 3,260,729 4,768.52.2 
 
3,500.046 7,185,838 10,725,162 8.911.67C 1.148,29 4,025,026 10,999,484 3,871.103 2.148,218 3,992,833 5,406,78 
 
636,023 
 
6,321,434 
 
583,415 
 
3,939,174 
 
798,101 
 
3,116,223 
 
854,183 
 
3.304,634 
 
430,520 
 
2,921,452 
 
1,170,3261 
 
2,092,389 
 
694,599 
 
5,315,237 
 
1,280,144 
 
5,747,651 
 
559,114 
 
3.106,391 
 
42,020,~~ -._- 205,935,980 
 
11,200 
 
75,576 
 
6,957,457 4,522.589 3.914,324 4.158,817 3,351,972 3.262,715 6,009,836 7,027,795 3,665,505 247,956.520 
86,776 
 
55,051 0 
55.051 
 
838,783 0 
838,783 
 
893,834 8,069,09~ 8,962,927 
 
1,075,817 325,074 647,620 
3,158,747 1,035,400 
840,906 194,494 1,138,012 1,472.727 1,4}5,633 808,789 626,844 848,999 11,138,029 
 
7,135,533 4,301,352 9,580,033 17,158,678 5,416,034 4,054,611 1.361,424 3,501,488 9,300,044 6,060,001 3,689,287 2,370,714 3,484.771 65,937,934 
 
8.211,350 4,626,426 10,227,653 20,317,425 6,451,434 4,895.517 1,555,918 4,639.500 10,772,771 7,495,634 4,498.076 2,997,558 4.333,770 77,075,963 
 
539,162 160,111' 472,582 460,283 816,022 445,206 2.893,366 
 
11,918.703 6,346.084 8,091,400 
17,562,634 23,110,190 
6,919,444 '73,948,455 
 
12,457,865 6,506,195 8,563,982 
18,022,917 23,926,212 
7,364,65C 76,841,821 
 
I FY2001 I 
COLLECnONS 
 
TANF 
1,752,847 1,031,970 
816,609 3,635,111 2,040,352 
574,186 1,390,105 
326,759 929,326 413,158 408,418 2.003,927 187,309 961,490 433,196 242,752 380,039 665,189 1.137,661 279,587 853,632 715.147 744,140 233,476 409,951 782,532 
 
NonTANF 
8,410,250 5.226,087 4.271,557 8,704,248 6,103,927 5,158,522 6,993,243 4,308,808 5,739,430 3,979,512 2,440,289 4,998,816 2,575,476 4,496,233 4,076,641 2,190,573 4,447,084 5,575,421 4,222,679' 4,074,538 5,009,681 4,052.530 4,409.968 2,133.259 4,571.594 6.232,638 
 
392,625 
 
390.882 
 
731,068 
 
1,436,025 
 
-- 
 
249,619 246,409 
 
1,232,550 
 
382.165 
 
589,455 
 
663,963 
 
620,321 
 
3,251,511 7,263,848 10,345,648 8,864.894 1.220,663 3,852,696 10,513,710 3,812,683 1,887.285 3,373,421 4,839,365 
 
611,908 653,727 633,175 726,436 369,200 949,897 647,550 1,167,805 455,173 37,205,785 ' 
 
6,453.663 4,171,183 3,330,791 3,452,953 3,201,614 2,668,325 6,056,962 6,205,240 3,551.548 227,701,587 
 
Percent 
 
Increase 
 
Fyooto 
 
TOTAL 
 
FYOl 
 
10,163,097 5.46% 
 
6,258,057 8.18% 
 
5,088,166 3.49% 
 
12,339,359 10.26% 
 
8,144,279 6.710/. 
 
5,732,708 3.47;' 
 
8,383.348 7.15% 
 
4,635,567 3.36% 
 
6,668,756 1.72% 
 
4,392,670 8.16% 
 
2,848,707 7.58% 
 
7,002,743 22.810/. 
 
2,762,785 2.82;' 
 
5,457,723 0.57;' 
 
4,509,837 14.43% 
 
2,433,325 7.29% 
 
4,827,123 0.450/. 
 
6,240.610 6.16% 
 
5,360.340 12.07% 
 
4,354.125 4.57% 
 
5,863.31 
 
6.18% 
 
4.767.677 5.07% 
 
5.154.108 2.07% 
 
2,366,735 692% 
 
4.981,545 2.38% 
 
7,015,170 9.14% 
 
3,644,136 7,654,730 11.076,716 10,300.919 1,470,282 4.099,105 11,746,260 4,194,848 2,476,740 4,037,384 5,459,686 
 
4.12% 6.53% 3.28;' 15.590/. 28.04% 1.84% 6.79% 8.36% 15.29% 1.120/. 0.98% 
 
7,065,571 4,824,910 3,963,966 4,179,389 3,570.814 3,618,222 6,704,512 7,373,045 4,006,721 264,907,372 
 
1.550/. 6.68;' 1.27% 0.49% 6.53% 10.90% 11.56;' 4.91% 9.31% 6.84% 
 
, 
 
! 
 
FY2oo2 I 
 
COLLECTIONS 
 
TANF 
1,720,923 1,050,843 
826,871 3,664,319 2,019,063 
546,887 1,638,546 
364,694 864,508 441,620 334,138 1,985,681 202,987 989,959 457,796 240,052 368,031 726,268 1,146,423 266.364 903,030 764,028 793,612 243,900 587,770 685,468 278,334 442,617 383,497 721,458 1,543,743 314,261 239,193 1,162,464 355,414 719,427 642,519 574.267 435.556, 595,985 682,198 548.179 705,861 390,730 946,296 646,673 1,185,175 535,850 37,883,478 
 
NonTANF 
8,862,791 5,847,001 4,446,387 10,449,581 7,306,300 5,598,735 7,589,414 4,994,701 5,819.577 4,624,816 2,750,790 6,019.964 2,851,865 4,832,603 4,200,495 2,451,897 4,621,460 6,189,331 4,838,690 4.390,770 5,372,142 4,308,933 4,822,694 2.272,558 5,003,221 6,381,740 2,661,326 3,345,735 8,073,009 10,752,954 10,014,376 1,486,931 3,992,925 11,091,288 4,205,464 2,334,240 3,760.825 4,779,337 3,136,673 6,868.676 4,751,489 3,452,257 3,565,701 3.329,739 3,113,251 6,652,601 6,999,622 3,701,343 248,918.218 
 
Percent Increase 
 
TOTAL 
 
FYOl to FY02 
 
10,583,714 6,897,844 5,273,258 
14,113.900 
 
4.140/. 10.22% 
3.64% 14.38;' 
 
9,325.363 14.~ 6,145.622 7.20% 
 
9,227,960 5,359,395 6,684,085 5,066,436 3,084,928 8,005,645 
 
10.07% 15.61;' 
0.23% 15.34% 
8.29;' 14.32% 
 
3.054,852 5,822,562 4,658,291 2,691,949 4,989,491 6,915,599 5,985,113 4.657,134 6,275,172 5,072.961 5,616,306 2,516.458 5,590,991 7,067,208 2.939.660 3.788.352 8,456,506 11,474,412 11,558,119 1,801,192 4,232,118 12,253,752 4,560.878 3,053,667 4,403,344 5,353,604 3,572,229 7,464,661 5,433,687 
 
10.57% 6.68% 3.29;' 
10.63% 3.360/. 
10.82% 11.66% 
6.96% 7.02% 6.40% 8.97% 6.330/. 12.23;' 0.74;' 
3.96;' 10.47;' 
3.59;' 12.20% 22.51% 
3.24% 4.32% 8.73% 23.290/. 9.06;' 1.94% 
5.65% 12.62;' 
 
4,000,436 4,271,562 3,720,469 4,059,547 7,299,27~ 8,184,797 4,237,193 286,801,696 
 
0.92% 2.21% 4.19;' 12.20% 8.87;' 11.01;' 5.75;' 8.26;' 
 
1,032 
 
39.988 
 
41,020 
 
8,413 
 
256,291 
 
264,704 
 
9,674 0 
9,674 
 
203,567 
 203,567 
 
-- 213,241 21.630,399 21,843,640 143.710/. 
 
1,168 0 
1,168 
 
416.051 
 416,051 
 
417,219 28,248,669 28,665.888 
 
31.23% 
 
1,004.098 420,159 648,597 
3,011,282 940,773 746.752 194,022 
1,047,588 1,546,617 1,464,170 
843,164 621,005 805,434 10,888,718 
-- 
369.934 92,173 
296,565 350,114 530,761 365,532 2,005,079 
 
7,834,231' 4,813,540 10,079,896 19,962.366 5,973,406 4,303.710 1.669,696 3,830.917 10,067,704 6,515,904 3,989,771 2,526,134 3,972,002 73,049,966 
 
8.838,329 5,233,699 10,728,493 22,973,648 6,914,179 5,050,462 1,863,718 4,878,505 11,614,321 7,980,074 4,832,935 3,147,139 4.777,436 83,938,684 
 
7.64;' 13.13% 
4.90;' 13.07;' 
7.17% 3.17% 19.78% 5.15% 7.81;' 6.46;' 7.44% 4.99;' 10.24% 8.90% 
 
968,476 477,576 637,134 2,783,393 1,017,793 835,807 181,986 
1.070,561 - 
1,563,826 1,446,977 
839,054 607,922 677,046 10,642,782 
 
8,605,578 5.173,034 10,244.589 21,822,148 6,468,430 4,592.792 1,875,638 4,201,089 10,925,269 6,891,273 4,167.636 2.723,637 4.359,083 78,690.493 
 
13,021,928 7,487,236 8,654,320 
18,910,350 23,607,734 
7,546,311 79,227,879 
 
-- 
13,391,862 7.50% 7,579,409 16.50;' 8.950,885 4.52;' 
19,260,464 6.87% 24,138,495 0.89% 
7,911,843 7.43% 81,232,958 5.71% 
 
418,584 101,907 311,523 463,725 589,012 367.887 2.252.638 
 
13,583,448 8,075.771 9,174,029 
21.355,251 24,450,416 
7.828,995 84,467,910 
 
9,574,054 5,650,610 10,881.72 24,605,541 7,486,22 5,428,599 2,057,624 5,271,650 12,489,095 8.338,250 5.006,690 3.331,559 5,036,129 89,333,275 
 
8.320/. 7.97% 1.43;' 7.10% 8.27;' 7.49;' 10.40% 8.06;' 7.53;' 4.49% 3.60% 5.86% 5.41% 6.43% 
 
14,002,032 8,177,678 9,485,552 
21,818,976 25,039,428 
8,196,882 86,720,548 
 
4.56;' 7.89% 5.97% 13.28;' 3.73;' 3.60% 6.76;' 
 
State Total 
 
42,086,791 206,850,339 257,006,223 
 
Contract Attornev Total 11,138,029 65,937,934 77,075,963 
 
Privatized Total 
 
2,893,366 73,948,455 76,841,821 
 
GRAND TOTAL 
 
56,118,186 346,736,728 410.924,007 
 
"Lamar County caseload shifted from Jackson to Roberta in FY2002. 
 
Page 8 
 
37,216,491 10,888,718 
2,005,079 
50,110,288 
 
227,945,142 73,049,966 79,227,879 
380,222,987 
 
286,792,032 83,938,684 81,232,958 
451,963.674 
 
11.59% 37,893,059 8.90% 10,642,782 5.71% 2,252.638 9.99;' 50,788,479 
 
249,590,560 78,690,493 84,467,910 
412,748,963 
 
315,732,288 89,333,275 86,720,548 
491,786,111 
 
10.09;' 6.43% 6.76% 8.81% 
 
Child Support Enforcement Annual Report 2002 
 
 OFFICE 
Albanv Americus Athens Atlanta Auousta Brunswick Camilla Canton Carrollton Cartersville Clarkesville Columbus Convers Cordele Covinaton Dahlonega Dallas Dallon Decatur Douolasville Dublin Eastman Elberton Ellijav Gainesville Griffin Jackson"" Jesup Jonesboro Lawrenceville Macon Marietta McDonouoh Milledgeville Monroe Moultrie Nashville Newnan Roberta"" Rock Sprino Rome Sandersville Swainsboro Thomaston Valdosta Warner Robins Waycross Winder Total 
 
FY2000 FY2001 
 
FY2002 
 
Cases wI Cases wI Cases wI Chanae 
 
SuPPOrt Order 
 
Support Order 
 
Suooort FY01 to 
 
Order 
 
FY02 
 
58.15% 
 
65.35% 
 
75.79;' 10.44% 
 
57.37% 
 
66.69% 
 
80.71;' 14.02% 
 
75.28% 
 
75.90% 
 
76.20;' 
 
0.30;' 
 
.- 
 
25.14% 
 
28.60% 
 
47.68% 19.08% 
 
47.05% 
 
53.42% 
 
62.14% 
 
8.72% 
 
47.37% 
 
48.82% 
 
56.75% 
 
7.93% 
 
67.93% 
 
79.33% 
 
84.97% 
 
5.64;' 
 
51.20% 
 
54.11% 
 
63.01;' 
 
8.90% 
 
65.38% 65.99% 76.02% 10.03% 
 
54.07% 
 
58.40% 
 
66.93% 
 
8.53% 
 
70.62% 68.54% 82.73% 14.19;' 
 
52.10% 
 
63.80% 
 
72.57% 8.77;' 
 
60.54% 
 
67.86% 
 
72.37% 4.51% 
 
78.37% 
 
76.79% 
 
80.41;' 
 
3.62% 
 
75.49% 
 
76.50% 
 
80.11;' 
 
3.61% 
 
60.01% 
 
74.90% 
 
82.74;' 
 
7.84% 
 
54.40% 
 
70.04% 
 
70.90;' 
 
0.86% 
 
59.09% 
 
72.42% 
 
77.59;' 
 
5.17% 
 
35.31% 
 
32.56% 
 
42.70;' 10.14% 
 
56.98% 
 
60.97% 
 
62.59;' 
 
1.62% 
 
65.47% 
 
74.05% 
 
81.76% 
 
7.71% 
 
61.23% 
 
75.63% 
 
81.96% 
 
6.33;' 
 
66.52% 
 
76.31% 
 
79.43% 
 
3.12;' 
 
61.78% 
 
61.83% 
 
69.50% 
 
7.67;' 
 
50.17% 
 
47.55% 
 
58.61% 11.06;' 
 
77.26% 
 
79.03% 
 
83.44% 
 
4.41;' 
 
79.94% 
 
72.37% 
 
57.66% 
 
66.69% 
 
9.03;' 
 
38.02% 
 
37.24% 
 
53.35;' 16.11;' 
 
39.66% 
 
37.36% 
 
42.03;' 
 
4.67;' 
 
60.12% 
 
70.90% 
 
76.84% 
 
5.94;' 
 
28.54% 
 
24.67% 
 
35.60;' 10.93;' 
 
68.00% 
 
68.14% 
 
71.31% 
 
3.17;' 
 
69.48% 
 
82.86% 
 
85.69;' 
 
2.83;' 
 
75.43% 
 
80.80% 
 
86.87;' 
 
6.07% 
 
40.68% 
 
43.80% 
 
58.22;' 14.42;' 
 
68.65% 
 
69.08% 
 
74.97;' 
 
5.89;' 
 
68.22% 
 
65.97% 
 
80.13% 14.16% 
 
84.50% 
 
88.36% 
 
84.49"1< -3.87% 
 
61.94% 
 
65.01% 
 
73.95;' 
 
8.94"1< 
 
75.40% 
 
77.39% 
 
79.65"1< 
 
2.26"1< 
 
62.86% 
 
61.46% 
 
76.00% 14.54% 
 
63.24% 
 
70.34% 
 
76.55;' 
 
6.21"1< 
 
84.09% 
 
86.42% 
 
83.65;' -2.77;' 
 
51.95% 
 
60.00% 
 
69.22;' 
 
9.22% 
 
73.47% 
 
77.30% 
 
75.20;' -2.10"1< 
 
64.58% 
 
78.07% 
 
82.24% 4.17% 
 
64.85% 
 
71.40% 
 
73.67;' 
 
2.27;' 
 
54.21% 
 
57.61;' 
 
68.00;' 10.39"1< 
 
Contracted Attornev Atlantic Judicial Circuit Clavton JC - UIFSA Cobb JC - UIFSA Eastern Judicial Circuit Ooeechee Judicial Circuit 
Ogeechee - Statesboro Ooeechee - Sprinofield Pataula Judicial Circuit Stone Mtn - UIFSA Tifton Judicial Circuit Tifton - Tifton Tifton - Svlvester Toombs Judicial Circuit Total 
 
36.08% 57.51% 69.48% 76.02% 61.50% 63.07% 55.94% 62.41% 50.40% 77.86% 76.95% 79.06% 77.65% 60.30% 
 
41.25% 59.67% 71.06% 82.13% 65.78% 67.19% 60.67% 62.50% 56.80% 82.26% 81.82% 82.85% 76.65% 65.24% 
 
57.54;' 60.61;' 67.15;' 85.23;' 71.00"1< 70.88;' 71.47;' 69.13% 60.24"1< 85.37"1< 85.75"1< 84.83;' 80.18;' 71.31;' 
 
16.29"1< 0.94;' -3.91% 3.10;' 5.22;' 3.69"1< 
10.80;' 6.63;' 3.44% 3.11;' 3.93"1< 1.98% 3.53% 6.07% 
 
Private Vendor Maximus - Auausta Maximus - Cobb Maximus - Columbus Maximus - DeKalb Maximus - Fulton Maximus - Valdosta Total 
 
64.28% 38.58% 64.07% 56.16% 69.05% 65.58% 60.95% 
 
71.03% 52.14% 67.03% 66.75% 71.74% 68.60% 67.72% 
 
77.19;' 56.15;' 73.32;' 70.37;' 73.23;' 76.30% 71.79;' 
 
6.16;' 4.01% 6.29% 3.62"1< 1.49;' 7.70;' 4.07"1< 
 
State Total Contract Attornev Total Privatized Total 
 
54.21% 60.30% 60.95% 
 
58.59% 65.24% 67.72% 
 
68.00% 71.31% 71.79% 
 
9.41;' 6.07% 4.07"1< 
 
GRAND TOTAL 
 
56.21% 60.93% 69.14% 8.21;' 
 
"Lamar County caseload shifted from Jackson to Roberta in FY2002. 
 
Child Support Enforcement Annual Report 2002 
 
FY2000 
 
FY2001 
 
FY2002 
 
Cases 
 
Cases 
 
Cases 
 
Receiving ~eceiving._~.nCl 
 
Pavment Payment payment 
 
62.84% 
 
69.65% 
 
66.99% 
 
66.16% 
 
72.15% 
 
70.95% 
 
62.76% 
 
69.10% 
 
66.55% 
 
44.53% 51.41% 
 
53.21% 58.69% 
 
53.68;' 61.16;' 
 
53.37% 
 
60.81% 
 
65.17% 
 
64.56% 55.03% 
 
73.90% 65.28% 
 
73.79;' 67.06% 
 
47.99% 
 
56.28% 
 
53.74;' 
 
52.14% 
 
62.43% 
 
64.16;' 
 
60.01% 
 
66.56% 
 
73.34;' 
 
61.97% 
 
70.54% 
 
71.67% 
 
70.43% 
 
82.43% 
 
82.22;' 
 
61.97% 
 
68.30% 
 
68.43% 
 
65.32% 
 
75.63% 
 
74.75;' 
 
72.45% 
 
81.93% 
 
82.33;' 
 
59.81% 
 
62.72% 
 
63.44% 
 
63.52% 
 
72.18% 
 
75.72% 
 
50.65% 
 
59.38% 
 
60.41;' 
 
63.10% 
 
74.91% 
 
77.38;' 
 
68.53% 
 
75.78% 
 
80.40% 
 
66.35% 
 
76.01% 
 
77.24% 
 
70.75% 
 
78.01% 
 
80.44% 
 
63.93% 
 
72.85% 
 
72.23% 
 
58.04% 
 
65.61% 
 
68.32% 
 
60.80% 
 
68.18% 
 
69.36;' 
 
69.36% 66.92% 
 
74.20% 76.81% 
 
85.35;' 76.04;' 77.11;' 
 
63.26% 
 
77.90% 
 
73.38;' 
 
58.72% 
 
70.06% 
 
72.44% 
 
46.76% 
 
54.94% 
 
56.82;' 
 
66.27% 
 
80.34% 
 
83.39;' 
 
63.72% 
 
70.75% 
 
69.46% 
 
71.75% 
 
79.80% 
 
82.44% 
 
60.90% 
 
66.22% 
 
70.25% 
 
64.21% 
 
68.96% 
 
70.99% 
 
53.92% 71.42% 
 
62.43% 79.38% 
 
58.75;' 77.30;' 
 
63.94% 
 
71.99% 
 
71.84;' 
 
54.72% 
 
68.62% 
 
68.73;' 
 
74.69% 
 
80.67% 
 
81.73;' 
 
68.50% 
 
73.96% 
 
74.30"1< 
 
71.02% 
 
77.89% 
 
79.47"1< 
 
65.47% 
 
70.44% 
 
68.95"1< 
 
67.00% 57.46% 
 
76.07% 67.10% 
 
76.26% 71.25;' 
 
69.31% 
 
75.58% 
 
77.57% 
 
60.22% 
 
68.68% 
 
69.27% 
 
Change FY01 to 
FY02 
-2.66% -1.20;' -2.55% 0.47% 2.47% 4.36;' -0.11;' 1.78;' -2.54;' 1.73% 6.78% 1.13;' -0.21% 0.13% -0.88% 0.40;' 0.72;' 3.54;' 1.03;' 2.47;' 4.62;' 1.23% 2.43% -0.62;' 2.71% 1.18% 
1.84% 0.30% -4.52;' 2.38;' 1.88% 3.05% -1.29% 2.64;' 4.03;' 2.03;' -3.68% -2.08;' -0.15;' 0.11;' 1.06;' 0.34;' 1.58"1< -1.49% 0.19"1< 4.15"1< 1.99"1< 0.59"1< 
 
59.15% 67.46% 70.03% 66.53% 69.13% 68.54% 71.46% 67.25% 52.42% 73.42% 75.67% 70.52% 68.41% 65.25% 
 
69.67% 75.00% 78.29% 75.37% 75.31% 74.12% 80.07% 72.51% 63.63% 80.12% 81.65% 78.04% 75.51% 73.64% 
 
74.01;' 76.96"1< 77.96"1< 77.27;' 76.32"1< 75.20"1< 80.68% 70.69% 64.16;' 80.56;' 81.00;' 79.94;' 73.62% 74.59"1< 
 
4.34"1< 1.96"1< -0.33"1< 1.90% 1.01;' 1.08"1< 0.61"1< -1.82;' 0.53;' 0.44;' -0.65;' 1.90;' -1.89;' 0.95% 
 
66.66% 62.39% 62.15% 56.83% 53.80% 68.31% 59.51% 
60.22% 65.25% 59.51% 60.93% 
 
78.58% 72.28% 67.81% 67.08% 63.21% 74.45% 68.65% 
67.85% 73.64% 68.65% 68.92% 
 
78.59;' 76.64% 68.56% 69.8'-% 62.95% 74.80% 69.64"1< 
 
0.01;' 4.36"1< 0.75"1< 2.73% -0.26;' 0.35% 0.99"1< 
 
69.26% 74.59% 69.64% 70.20% 
 
1.41"1< 0.95% 0.99;' 1.28"1< 
 
Page 9 
 
 Professional Development Program Helps Staff Be Their Best 
OCSE has developed a training program which focuses on meeting the job related knowledge needs of newly hired and veteran staff In order to provide the best quality training available, OCSE contracted with the University of Georgia through the Carl Vinson Institute of Government. Vinson Institute faculty conduct the training. 
The OCSE Employee Training consists of seven training modules that range from two ro four days each. Modules include: 
 Overview of OCSE (73 staff attended)  Caseload Management (68 staff attended) 
 Intake/Case Registration/Locate (52 staff attended) 
 Establishment/Enforcement (122 staff attended)  Fi nancial (110 staff attended) 
 Interstate (80 staff attended)  Review and Modification (140 staff attended) 
During the past year, 161 OCSE employees participated in new employee training. Additionally, 645 OCSE staff attended training for veteran employees who have been employed with OCSE for two or more years. 
 
Page 10 
 
Child Support Enforcement Annual Report 2002 
 
 Family Support Registry Assures Timely Processing of Support Payments 
Welfare reform dictated that the state centralize its collection of child support payments at one location. OCSE created the Georgia Family Support Registry (FSR) to fulfill this requirement. Lockheed IMS was selected through competitive bids to serve as contractor for the project. Most affected by this process are the state's 185,000 employers. They have cooperated fully with the Registry staff. To further improve services, the FSR offers employers the ability to send payments electronically or to provide the FSR with a listing of payments on a diskette. The goal is to improve the accuracy of the payment processing well above the required 99.7 percent level. In terms of timeliness, the FSR meets its same day processing requirement for payments. 
During the past year of operation: 
 3.9 million items were processed 
 $424 million in support payments were processed 
 $36 million were processed by electronic fund transfer 
 1.9 million pieces of mail were processed 
 
Child Support Enforcement Annual Report 2002 
 
Page 11 
 
 Georgia New Hire Reporting Program Aids Locate Efforts 
 
g 
 
eorgia employers have a simple way to assist with child support collections through the Georgia New Hire 
 
Reporting Program. Federal and state law requires 
 
employers to report all new hires and rehires to the state. OCSE has a 
 
contract with Policy Studies, Inc. (PSI) to operate the program in 
 
Georgia. 
 
Employers must notifY PSI within ten calendar days of hiring an 
 
employee. The reporting can be done electronically via the Internet, 
 
disk or tape or non-electronically by form, list, phone or copy of the 
 
new employee's W-4 form. 
 
During FY2002: 
 1,476,878 reports were made 
 
 66 percent were made electronically 
 
 89,564 Georgia employers made a report to the program 
 
 30,251 out of state employers made a report to the program 
 
The employer must provide the employee's name, address, Social Security Number and, when available, date of birth. The employer must also provide its own name, address and federal employer identification number on the report. OCSE staff use this information to quickly locate missing parents, match employees with support obligations and take appropriate steps to begin collecting support. 
 
Page 12 
 
Child Support Enforcement Annual Report 2002 
 
 Use of Direct Deposit for Child Support 
 
Payments Increases 54 Percent 
 
S/-o p,,,n" i<ecr D'po,ir allow' custodial 
 
ro "cei" th,ir child 
 
support payments in the most convenient and safest way 
 
possible. With Direct Deposit, child support payments are 
 
sent directly to the custodial parent's checlcing account electronically. They 
 
no longer have to wait on the mail for their check and then make a trip to 
 
the bank. Over 21,246 Georgia parents have taken advantage of this new 
 
servICe. 
 
Eligibility: 
 All custodial parent who receive a child support check are eligible for this service. 
 The custodial parents must have a checlcing account at a local bank. 
A Direct Deposit packet can be requested by calling the Child Support Hotline or by picking one up at a local OCSE office. The custodial parent must complete the Authorization for Direct Deposit Agreement and return it in the pre-addressed envelope provided. 
 
Child Support Enforcement Annual Report 2002 
 
Page 13 
 
 Child Support Enforcement Crosses State Boundaries 
 
Georgia has 85,569 cases where one of the parties lives out of state. 
 
7 
 
he most difficult child support cases to pursue are those in which the parent obligated to pay child support lives in one state and the child and custodial parent live in another. 
 
However, all states are required to pursue child support obligations, as 
 
vigorously for children who live outside their borders as for those under 
 
their own jurisdiction. 
 
Georgia has 85,569 cases where one of the parties lives out of the state. 
 
The majority of these cases are with states that border Georgia. 
 
Approximately, 25,000 of these cases involve a parent who lives in the state 
 
of Florida. 
 
Under federal welfare reform mandates, all states enacted the Uniform 
 
Interstate Family Support Act (UIFSA) prior to January 1, 1998. The 
 
UIFSA law for Georgia is in code section 19-11-100. 
 
UIFSA provides procedures for referring a case for action in another 
 
state. The laws can be used to establish paternity and to establish, modify 
 
or enforce a support order. Also, interstate wage withholding can be used 
 
to enforce a support order in another state if the non-custodial parent's 
 
employer is known. 
 
Georgia and all other state Child Support Enforcement agencies have 
 
an office called the Central Registry to receive incoming interstate child 
 
support cases, make sure that the information given is complete, send the 
 
case to the right local office and respond to inquiries from our of state 
 
child support offices. 
 
The speed with which the case is enforced depends on the 
 
aggressiveness of the child support agency in the state where the non- 
 
custodial parent lives as well as the usual factors such as whether the non- 
 
custodial parent is located and employed and the coun system in that 
 
jurisdiction. 
 
Child Support Enforcement Annual Report 2002 
 
 Child Support Hotline Enhances Customer Service 
 
7 
 
e OCSE Hotline began operation on September 1,1986 with one line to serve as a central point of information and a clearinghouse for problem solving. Today, with 20 lines (five 
 
800 lines and 15 local Atlanta lines), the OCSE Hotline handles more 
 
calls than any other hotline operating in Georgia state government. 
 
Clients calling the OCSE Hotline may select the option of speaking 
 
to an operator located in the Customer Service Unit. There are 16 
 
customer service specialists available to answer questions or assist with 
 
problems. 
 
The Customer Service Unit is operational between 7:00 a.m. and 
 
6:00 p.m. Monday-Friday. Customers Service Specialists are available 
 
during hours of operation. 
 
The bulk of the questions received by the Customers Service Unit 
 
are for: 
 
 Payment information 
 
 Requests for enforcement 
 
In FY 2002, the OCSE Hotline: 
 Processed 7,776,514 phone calls 
 Enabled 143,162 callers to speak to one of our Customer Service Specialists 
 Enabled 401,084 callers to receive assistance from the Family Support Registry 
 
To access the OCSE Hotline: 
 Call 800-227-7993 if you live in the 229, 478, 706 or 912 area codes. 
 
\ 
 
 Call 404-657-2780 if you live in the 404,678 or 770 area codes. 
 
I 
 
The OCSE Hotline is operational from 24 hours a day, seven days a 
 
week. Monday through Friday except for state holidays. Operators are 
 
available from 7:00 a.m. to 6:00 p.m. Monday through Friday except 
 
for state holidays. The Hotline is only accessible to Georgia callers. 
 
Child Support Enforcement Annual Report 2002 
 
Page 15 
 
 In-hospital Paternity Acl{nowledgement Program Boosts Georgia's Paternity Establishment Rate 
 
37 percent of children born to unwed parents in Georgia do not have paternity established at birth 
 
g 
 
eorgia's In-Hospital Paternity Acknowledgement Program has been very successful since efforts began in February 2000 to 
 
enhance its effectiveness. OCSE contracted with Policy Studies, 
 
Inc. to provide training, technical assistance, quality assurance and public 
 
outreach to all birthing hospitals, state Vital Records, county Vital 
 
Records, registrars and probate judges in the state. The training has been a 
 
masterful collaboration of several DHR programs including: the Office of 
 
Adoptions, the Division of Public Health - Vital Records Branch, Family 
 
Health Branch, Newborn Hearing and Metabolic Screening, and Children 
 
1st. A total of 285 people were trained this past year. 
 
The program provides an opportunity for putative fathers and unwed 
 
mothers to acknowledge paternity at or near the time of the child's birth. 
 
Signing a voluntary paternity acknowledgement allows a father to have his 
 
name placed on the child's birth certificate. This is especially important 
 
since research indicates that the earlier fathers become involved in the lives 
 
of their children, the better the chance there will be a connection and that 
 
it will last. Parents are advised of all of their rights and responsibilities 
 
prior to signing the voluntary paternity acknowledgement. 
 
The increase has proven beneficial to OCSE in helping it to achieve its 
 
federally mandated paternity establishment goals. Paternity establishment 
 
is one of the OCSE program goals with both federal incentives for success 
 
and penalties for failures. The continued success of this program offers 
 
benefits not only to the mothers, fathers, and children, but also to OCSE. 
 
In Federal Fiscal Year 2001 
(October 1,2000 through September 30,2001): 
 50,326 children were born to unwed parents in Georgia 
 63 percent signed a voluntary paternity acknowledgement 
 A 23 percent increase over the 40 percent rate when the program 
began 
 
Page 16 
 
Child Support Enforcement Annual Report 2002 
 
 Access and Visitation Project Benefits Children and Parents 
Vlp",a'Ch h", ,hown elm pa"maJ comac! i, ,da"d to ,h, payment of child support and that a father's involvement improves children's development and self-esteem. OCSE established the Child Access and Visitation Program to help non-custodial parents who want to visit with their children. 
The program provides non-legal services and intervention on behalf of the non-custodial parents referred to the program. The goal is to improve non-custodial parents access and visitation with their children. The services provided by the program include:  Case assessment  Co-parenting education  Counseling or individual education  Development of parenting plans  Monitored visitation  Neutral drop-off and pick-up sites 
To be eligible for the program, a non-custodial parent must have an active case with the Office of Child Support Enforcement or Maximus Child Support Services. Income restrictions for receiving services vary with each project area. 
Funding for the project comes from a grant from the Administration for Children and Families of the U.S. Department of Health and Human Services and from grant funds managed by the Georgia Department of Human Resources. 
During FY 2002, the Access and Visitation Program: 
 Arranged 672 visitations  Developed 70 parenting plans  Conducted 192 mediations  Arranged 996 individual parenting sessions  Allowed 1097 parents to attend group parenting sessions 
 
Child Support Enforcement Annual Report 2002 
 
Page 17 
 
 "The Father's Side" video wins Bronze Award in national competition 
"The Father's Side" video won a second place bronze Telly Award in a recent national competition. The Telly Award is one of the most soughtafter awards in the television, commercial film and video industry. Only two awards are presented from a pool of over 11,000 entries each year. 
The Telly Awards have been given annually since 1980. Past winners include Walt Disney Studios, the History Channel, MTV; Showtime, Time Life Video, National Geographic and the Special Olympics. 
OCSE contracted with Georgia Public Broadcasting to produce the 30minute video about the Georgia Fatherhood Program. In documentary style, the video profiles three Fatherhood participants who face different barriers to employment, such as lack of transportation, criminal backgrounds, and substance abuse problems. The project was shown on Georgia Public Television on Father's Day, June 17, 2001. The program was seen in over 111,000 Georgia homes. 
 
Page 18 
 
Child Support Enforcement Annual Report 2002 
 
 The Georgia Fatherhood Services Networl{ Improves Parent~s Ability 
 
To Pay Child Support 
 
ry e Georgia Fatherhood Services Network, created in 1997 by the Office of Child Support Enforcement, works with non-custodial parents who are supposed to pay their child support through OCSE and are unable to pay. Gainful, stable employment enables these parents to provide regular financial support for their children. The program expanded statewide in November 1998. 
OCSE has contracted with the Department of Technical and Adult Education (DTAE) to provide job training and job placement through the state's 36 technical schools. Participants referred to job training at DTAE study in fields such as carpentry, computer repajr, automotive repair and welding. Classes on life coping skills such as how to interview for a job, retain employment and manage finances are offered. Also provided are classes to strengthen parenting skills, learn about child development and explore ways to be more involved in their children's lives. 
The Fatherhood Program: 
 Generally takes three months to complete.  Participants are required to work at least 20 hours per week while 
enrolled in the program. 
 Participants are required to pay child support during this time.  Upon completion of the program, participants receive assistance in 
obtaining full-time employment earning a wage that they can live on and pay their child support. 
Many participants have barriers such as substance abuse problems or a criminal background that prevent them from maintaining employment. OCSE is not equipped to address these issues and has contracted with other agencies, educational institutions and community groups to provide the necessary services. The Second Chances program for teen dads in DeKalb County and the Father's Resource Center, a faith-based organization in Fulton County provide additional services. A contract with Georgia State University (GSU) provides social workers to evaluate individual situations and refer participants to the appropriate services in their community. Another contract with GSU provides the evaluation component for the entire Fatherhood Services Network. 
The Georgia Fatherhood Services Network is the largest state-operated fatherhood program in the country. Over 3,500 non-custodial parents received services through the network during the past year. 
 
Over 3,500 non-custodial parents received services through the network 
during the past year. 
 
Child Support Enforcement Annual Report 2002 
 
Page 19 
 
 Fatherhood Services Networl{ Partners With Other Agencies And Community Groups 
 
''Although most states have not implemented the 1996 mandate 
to provide non-custodial parents with work 
activities if they 
are behind in their child support payments, 
some states have. Georgia is an 
excellent example of a statewide initiative in ht l,oS area. " 
Urban Institute Report April 2002 
Page 20 
 
OCSE has developed a comprehensive approach to the support of children in the state. While collection of child support payments on behalf of children remains the central focus, new efforts have been designed to increase the capacity of non-custodial parents to both earn money and to improve upon their ability to be parents to their children. Most of the non-custodial parents who do not support their children represent a multitude of different circumstances ranging from lack of education and training, unemployment, substance abuse, disability and those who simply do not intend to provide support. 
Faith-based Partnership 
OCSE has partnered with the faith community by establishing a contract with the Father's Resource Center in southwest Atlanta. The goal of the Father's Resource Center is to increase the parental awareness and responsibility level of men in their roles as fathers and to provide the parental skills needed to impact themselves and the lives of their children. The program served 92 fathers during FY 2002. 
Second Chances Serves Teen Fathers 
Second Changes is a program in DeKalb County designed to assist young fathers age 14-23 make the transition from adolescence to responsible parenthood and adulthood. The program fosters a supportive environment where young fathers dealing with similar problems and issues can interact with each other. Participants have access to professional counselors and representatives of social service agencies within the community. Second Chances served 91 young father during FY 2002. 
GSU Partnership Utilizes Social Workers 
One of the biggest issues facing the Fatherhood Program is the failure of many of the non-custodial parents referred to the program to attend or complete the program. An independent study performed by Georgia State University determined that many of these men suffer from multiple barriers. Prominent on the list are psychological problems such as depression, rage and thoughts of suicide. Alcoholism was another significant problem that the study revealed. OCSE has contracted with GSU to provide services to non-custodial parents facing these barriers. Two full-time master's level social workers evaluate individual situations and refer participants to the appropriate program and services in their community. 
Child Support Enforcement Annual Report 2002 
 
 Technology speeds flow of information 
 
Where's My Check? 
Customers are expecting convenience and immediacy in receiving information and services. Citizens are pressuring government to provide convenient, immediate and secure interactive information, services and business processes. The "Where's My Check?" (WMC) initiative will be the first release to the Georgia State Portal (georgia.gov) by the Department of Human Resources in an effort to better meet client needs. 
The WMC Project will mal<e child support payment information available to custodial and non-custodial parents 24 hours a day, seven days a week. Access to payment information will be available initially via the internet, but will expand to include the telephone. Mter the first release of check information, the WMC Project will be expanded to include case status information, application processing support and updating of case records. 
Electronic Court Filing 
The Douglasville OCSE is the pilot office, along with the Douglas County Clerk of Court, to electronically file court documents. Electronic signatures were approved by the Legislature in 1997 and amended in 1999. The 1999 amendments expanded the use of electronic signatures to "legal proceedings." 
OCSE has developed internal procedures to save the documents brought down through our DocGen system to a shared folder. The attorney reviews the documents and "attaches" his/her electronic signature. The first filings occurred in May 2002. OCSE uploads the legal documents through a remote server to the Clerk of Court's office. The Clerk of Court's office affIXes the filing stamp electronically. The documents are displayed on a secured website that allows OCSE to track the documents to the court clerk and back. Hard copies are also printed for the case file. 
Child Support in Cyberspace 
www.cse.dhr.state.ga.us Child Support Enforcement joined other Georgia government agencies in 
cyberspace on August 1, 1996 with the World Wide Web home page on the Internet. OCSE can now provide up-to-dare child support informarion to a worldwide audience in less rime, and at a fraction of the cost of using traditional printing and distribution methods. 
Internet users can access a wide range of child support information on the site including an application for services, an application for custodial parents to have direct deposit of child support payments, the Georgia Child Support Guidelines and Georgia's current Most Wanted poster. By simply clicking a button, custodial parents can print out and complete the application before thei r visi t. 
Child Support Enforcement Annual Report 2002 
 
Page 21 
 
 Georgia Child Support Enforcement Offices 
Counties served by each office are in italics. Region Iwmber in pCtrent;/wsis. 
 
Alapaha Judicial Circuit 303 South Jefferson Streer P.O. Box 1078 Nashville, GA 31639 229-686-7678 B.]. Smith, Manager (Region 11) Atkinson, Berrien, Clinch, Cook, Lanier 
Alcovy Judicial Circuit 4174 Baker Street P.O. Box 1038 Covington, GA 30015 770-784-2499 Patsy Bass, Manager (Region 5) Newton 
Alcovy Judicial Circuit 226 Alcovy Street, Bldg. E-15 P.O. Box 1792 Monroe, GA 30655 770-207-4180 Judy Rowe, Manager (Region 5) Walton 
Appalachian Judicial Circuit 37 Kiker Street Ellijay, GA 30540 706-276-2364 Linda Lawson, Manager (Region 2) Fannin, Gilmer, Pickens 
Atlanta Judicial Circuit 1718 Peachtree Street Suite 385 Atlanta, GA 30309 404-206-5362 Steven Jordan & B.J. Roberts, Managers (Region 3-A) Fulton 
Atlanta Judicial Circuit 3201 Atlanta Industrial Parkway Suite 301 Atlanta, GA 30331 404-699-6868 Linda Walton, Manager (Region 3-A) Fulton 
 
Atlantic Judicial Circuit 945 E.G. Miles Parkway Hinesville, GA 31313 912-876-4154 Johnny Smiley, Manager (Region 12) Bryan, Evans, Liberty, Long, Mcintosh, TattnaLL 
Augusta Judicial Circuit 360 Bay Street, Suite 300 P.O. Box 1427 Augusta, GA 30901 706-721-6991 Sandra Jarrett, Manager (Region 7) Burke, Columbia, Richmond 
Bell - Forsyth Judicial Circuit 321 Lamar Halley Parkway P.O. Box 1188 Canton, GA 30114 770-720-3585 Jerry Whitman, Manager (Region 2) Forsyth 
Blue Ridge Judicial Circuit 321 Lamar Halley Parkway P.O. Box 1188 Canton, GA 30114 770-720-3585 Jerry Whitman, Manager (Region 2) Cherokee 
Brunswick Judicial Circuit 4420 AJtama Avenue P.O. Box 1624 Brunswick, GA 31521 912-262-3000 D'Wanda Lee, Manager (Region JJ) Camden, Glynn 
Brunswick Judicial Circuit 1313 West Pine Street P.O. Box 584 Jesup, GA 31545 912-427-5833 Janelle Steedley, Manager (Region 12) 
Appling, Jeff Davis, Wayne 
 
Page 22 
 
Child Support Enforcement Annual Report 2002 
 
 Chattahoochee Judicial Circuit 1327 Third Avenue P.O. Box 309 Columbus, GA 31902 706-649-7317 Jacqueline Jennings, Manager (Region 8) Chattahoochee, Harris, Marion, Muscogee, Talbot, Taylor 
Cherokee Judicial Circuit 45 Brook Drive P.O. Box 1300 Cartersville, GA 30120 770-387-3724 Buddy Warnock, Manager (Region 1) Bartow, Gordon 
Clayton Judicial Circuit 1287 Spur Hwy. 138 Jonesboro, GA 30236 770-473-2474 Pat Johnson, Manager (Region 4) Clayton 
Clayton Judicial Circuit 9151 Tara Boulevard Suite 3CSOI Jonesboro, GA 30236 770-477-4552 Elaine Johnson, Manager (Region 4) Clayton - UIFSAOnly 
Cobb Judicial Circuit 590 Commerce Park Drive Suite 112 Marietta, GA 30060 770-528-3500 Sandra Mathews, Manager (Region 3-A) Cobb 
Cobb Judicial Circuit 10 East Park Square Suite 402 Marietta, GA 30090 770-528-2410 Brenda Martin, Manager (Region 3-A) Cobb - UIFSA Only 
Conasauga Judicial Circuit 417 West Crawford Street P.O. Box 885 Dalton, GA 30722 706-272-2326 Sally Phillips, Manager (Region 1) Murray, Whitfield 
Child Support Enforcement Annual Report 2002 
 
Cordele Judicial Circuit 108-A 16th Avenue East P.O. Box 1273 Cordele, GA 31010 229-276-2338 Emily McDaniel, Manager (Region 8) Ben Hill, Crisp, Dooly, Wilcox 
Coweta Judicial Circuit 102 College Street Carrollton, GA 30117 770-836-6870 Marriane Jordan, Manager (Region 4) Carroll, Heard, Troup 
Coweta Judicial Circuit 8-A Madison Street P.O. Box D Newnan, GA 30264 770-254-7249 Deborah Staat, Manager Coweta, Meriwether 
Dougherty Judicial Circuit 200 W. Oglethorpe Boulevard Suite 201 Albany, GA 31701 229-430-4520 Cheryl Powell, Manager (Region 10) Dougherty 
Douglas Judicial Circuit 8677 Hospital Drive Douglasville, GA 30133 770-489-3014 Joy Cole, Manager (Region 1) Douglas 
Dublin Judicial Circuit 904 Claxton Dairy Road P.O. Box 488 Dublin, GA 31021 478-275-6576 Mike Warren (Region 9) Johnson, Laurens, Treutfen, Twiggs 
Eastern Judicial Circuit Chatham Cry Courthouse Annex 415 W. Broughron Street Suite 101 Savannah, GA 31401 912-652-7400 David Lowe, Manager (Region 12) Chatham 
 
Page 23 
 
 Enotah Judicial Circuit 133 Tipton Drive P.O. Box 939 Dahlonega, GA 30533 706-867-2908 Diane Bufford, Manager (Region 2) Lumpkin, Towns, Union, White 
Flint Judicial Circuit 46 Sloan Street P.O. Box 113 McDonough, GA 30253 770-954-2010 Phyllis Hersey, Manager (Region 3-B) Henry 
Griffin Judicial Circuit 1435 North Expressway Suite 305 Griffin, GA 30223 770-229-3100 Brenda Maddox, Manager (Region 4) Fayette, Spalding 
Griffin Judicial Circuit 1457 Highway 19 North P.O. Box 632 Thomaston, GA 30286 706-646-6016 Donny Stinchcomb, Manager (Region 4) Pike, Upson 
Gwinnett Judicial Circuit 446 West Crogan Street, Suite 250 P.O. Box 1107 Lawrenceville, GA 30046 770-822-8420 John Fayne, Manager (Region 3-B) Gwinnett 
Houston Judicial Circuit 92 Cohen Walker Drive P.O. Box 8038 Warner Robins, GA 31095 478-988-7700 Judy Sanders, Manager (Region 6) Houston 
Lookout Mtn. Judicial Circuit 10056 North Highway 27 Rock Springs, GA 30739 706-375-0701 Suzanne Bolton, Manager (Region 1) Catoosa, Chattooga, Dade, Walker 
Page 24 
 
Macon Judicial Circuit 2720 Riverside Drive P.O. Box 7467 Macon, GA 31209 478-752-1500 Don Mince, Manager (Region 6) Bibb 
Macon Judicial Circuit 350 North Dugger Avenue P.O. Box 36 Roberta, GA 31078 478-836-3169 Karen Walker, Manager (Region 6) Crawford, Peach 
Maximus - Augusta 2525 Washington Rd, Suite P Augusta, GA 30904 706-733-0791 Brian Murray, Manager (Region 7) Burke, Columbia, Richmond - Non-TANF Only 
Maximus - Cobb 2812 Spring Road, Suite 150 Adanta, GA 30339 770-434-4901 John Hurst, Manager (Region 3-A) Cobb - Non-TANF Only 
Maximus - Columbus 233 12th Street, Suite 700 Columbus, GA 31901 706-653-9682 Michelle Smith, Manager (Region) Chattahoochee, Muscogee, Harris, Marion, Talbot, Taylor NonTANFOnly 
Maximus - DeKalb 1975 Century Blvd., Suite 1 Adanta, GA 30345 404-634-1565 Dianne Fenner, Manager (Region 3-B) DeKalb - Non-TANF Only 
Maximus - Fulton 34 Peachtree Street 30th Floor, Suite 3000 Adanta, GA 30303 404-832-7081 Kathy Wright, Manager (Region 3-A) Fulton - Non-TANF Only 
Child Support Enforcement Annual Report 2002 
 
 Maximus - Valdosta 124-126 N. Parrerson Srreet Valdosta, GA 31601 229-333-0629 Ann Gay, Manager (Region) Brooks, CoLquitt, Echols, Lowndes, Thomas Non-TANF Only 
Middle Judicial Circuit 125 East Church Street P.O. Box 540 Sandersville, GA 31082 478-552-6845 Faye Riner, Manager (Region 1) jefferson, Washington 
Middle Judicial Circuit 107 South Main Street PO. Box 1409 Swainsboro, GA 30401 478-289-2570 Pat Gunn, Manager (Region 1) CandLn; Emanuel, Toombs 
Mountain Judicial Circuit 518-A Monroe Srreet PO. Box 1930 Clarkesville, GA 30523 706-754-9100 Ellen levin (Region 2) Habersham, Rabun, Stephens 
Northeastern Judicial Circuit 465 EE Buder Parkway Second Floor PO. Box 3395 GainesviIle, GA 30503 770-535-5735 Linda Kemp, Manager (Region 2) Dawson, HaLL 
Northern Judicial Circuit 11 Seaboard Street P.O. Box 6400 Elberton, GA 30635 706-213-2014 Mike Phillips, Manager (Region 5) ELbert, FrankLin, Hart, Madison, OgLethorpe 
Ocmulgee Judicial Circuit 2930 Heritage Place, Suite 101 MilledgeviIle, GA 31061 478-445-4761 Salathiel Coleman, Manager (Region 9) BaLdwin, Greene,Hancock, jasper, jones, Morgan, Putnam, 
Child Support Enforcement Annual Report 2002 
 
Wilkinson Oconee Judicial Circui 600-A Sixth Avenue P.O. Box 4063 Eastman, GA 31023 478-374-6800 Vicki Gilder, Manager (Region 9) BLeckLey, Dodge, Montgomery, Pulaski, Telfair, WheeLer 
Ogeechee Judicial Circuit 901 North Pine Street PO. Box 300 Springfield, GA 31329 912-754-9249 Sherree Parker, Manager (Region 12) Effingham 
Ogeechee Judicial Circuit 1 Courtland Street, First Floor Statesboro, GA 30458 912-489-8747 Sherree Parker, Manager (Region 12) BuLLoch, jenkins, Screven 
Pataula Judicial Circuit 101 East Dawson Srreet PO. Box 30 Cuthbert, GA 31740 229-732-2108 Ruth Wall, Manager (Region 10) Clay, Early, MiLLer, Quitman, Randolph, SeminoLe, TerreLL 
Piedmont Judicial Circuit 28 Lee Streer PO. Box 1880 Winder, GA 30680 770-868-4180 David Triplett, Manager Banks, Barrow, jackson 
Rockdale Judicial Circuit 997 Commerce Drive, Suite 2-A P.O. Box 81790 Conyers, GA 30013 770-388-5000 Kim Martin, Manager (Region 5) RockdaLe 
Rome Judicial Circuit 450 Riverside Parkway Suite 100 Rome, GA 30162 706-295-6494 Linda Stoner, Manager (Region 1) FLoyd 
Page 25 
 
 Southern Judicial Circuit 606 Southeast First Street P.O. Box 1359 Moultrie, GA 31776 229-891-7220 Janice Mercer, Managet (Region 11) Colquitt, Thomas 
Southern Judicial Circuit lll-B South Patterson Street Suite 202 P.O. Box 1669 Valdosta, GA 31603 229-333-5240 Charlotte Krown, Manager (Region 11) Brooks, Echols, Lowndes 
South Georgia Judicial Circuit 10-A West Broad Street P.O. Box 565 Camilla, GA 31730 229-522-3600 Angela Boatright, Manager (Region 10) Baker, Calhoun, Decatur, Grady, Mitchell 
Southwestern Judicial Circuit 502 Lawson Drive P.O. Box 1085 Americus, GA 31709 229-931-2420 Joy Spilman, Manager (Region 8) Lee, Macon, Schley, Stewart, Sumter, Webster 
Stone Mountain Judicial Circuit 178-A Sams Street Trussell Building Addition P.O. Box 1647 Decatur, GA 30030 404-371-7300 Shelia Brown, Manager (Region 3-B) DeKalb 
Stone Mountain Judicial Circuit 315 W Ponce de Leon Avenue Suite 600 Decatur, GA 30030 404-687-2401 Gmerice Lamb, Manager (Region 3-B) Dekalb - UIFSA only 
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Tallapoosa Judicial Circuit 1387 Indumial Blvd. N. Suite 102 Dallas, GA 30132 770-443-7841 Gail Crew, Manager (Region 1) Haralson, Paulding, Polk 
Tifton Judicial Circuit 405 North Henderson Street P.O. Box 426 Sylvester, GA 31791 229-776-0020 Rhonda Black, Manager (Region 10) Worth, Turner 
Tifton Judicial Circuit 246 E. Second Street Lee Building P.O. Box 7610 Tifton, GA 31793 229-387-8557 Mark Van Brackle, Manager (Region 10) Irwin, Tift 
Toombs Judicial Circuit 110 East Hall Street P.O. Drawer 966 Thomson, GA 30824 706-597-9720 Linda Samples, Manager (Region 7) Glascock, Lincoln, McDuffie, Tttliaferro, warren, Wilkes 
Towaliga Judicial Circuit 492 West Third Street P.O. Box 879 Jackson, GA 30233 770-504-2224 Cherry Thomas, Manager (Region 6) Butts, Lamar, Monroe 
Waycross Judicial Circuit 215-B Albany Avenue P.O. Box 1130 Waycross, GA 31502 912-285-6061 Lan"ell Martin, Manager (Region 12) Bacon, Brantley, Charlton, Coffee, Pierce, ware 
Child Support Enforcement Annual Report 2002 
 
 Western Judicial Circuit 850 Hawthorne Avenue P.O. Box 6257 Athens, GA 30604 706-369-5614 Connie Rylee, Manager (Region 5) Clarke, Oconee 
Region 1 Office 1337 Canton Hwy., Suire E-l Marierta, GA 30066 770-528-3201 Duane Lazenby, Region Manager 
Region 2 Office 321 Lamar Haley Parkway, Suite B Can ron, GA 30114 770-720-6421 Carol Homiller, Region Manager 
Region 3-A Office 3201 Adanta Industrial Parkway, Suite 209 Adanta, GA 30331 404-505-2371 Sheila Rankin, Region Manager 
Region 3-B Office 3469 Lawrenceville Hwy, Suite 308 Tucker, GA 30084 770-414-3000 Renorta Jones, Region Manager 
Region 4 Office 3201 Adama Industrial Parkway, Suire 209 Adanta, GA 30331 404-505-2371 Malvin Surron, Region Manager 
Region 5 Office 3634 Old Oakwood Road P.O. Box 1475 Oakwood, GA 30566 Carol Homiller, Acting Region Manager 
Region 6 Office 2720 Riverside Drive Macon, GA 31209 478-752-1220 Panicia Combes, Region Manager 
Region 7 Office 106 South Green Street P.O. Box 1346 Swainsboro, GA 30401 Kathy Mclendon, Region Manager 
Region 8 Office 136 Tamalaurel Lane Cordele, GA 31015 229-271-4700 Jean Miller, Region Manager 
Child Support Enforcement Annual Report 2002 
 
Region 9 Office 904 C1axron Dairy Road P.O. Box 4929 Dublin, GA 31040 478-274-7744 Bobbie Hilbun, Region Manager Region 10 Office 200 West Oglethorpe Blvd., Suite 401 Albany, GA 31701 229-430-4364 Cathy Marrin, Region Manager Region 11 Office III B Sourh Parrerson Sneet Suite211 P.O. Box 5769 Valdosta, GA 31603 Sally Edgar, Region Manager Region 12 Office 605 Church Sneet P.O. Box 1159 Waycross, GA 31502 912-287-6665 Tammie Tyre, Region Manager 
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 Georgia Department of Human Resources Jim Martin, Commissioner 
Kate Pfirman, Assistant Commissioner 
 
iri 
DHR GEORGIA DEPARTMENT OF HUMAN RESOURCES 
 
Office of Child Support Enforcement Robert Riddle, Director 
Two Peachtree Street, NW Suite 20-445 
Atlanta, Georgia 30303 (404) 657-3851