Table of Contents 
Introduction ........................................................................................................................................ 1 Court of Appeals ................................................................................................................................. 2 Supreme Court ................................................................................................................................... 3 State Accounting Office ...................................................................................................................... 4 Department of Administrative Services .............................................................................................. 6 Department of Agriculture .................................................................................................................. 9 Department of Banking and Finance ................................................................................................. 11 Department of Behavioral Health and Developmental Disabilities ................................................... 12 Department of Community Affairs .................................................................................................... 17 Department of Community Health .................................................................................................... 20 Department of Corrections ................................................................................................................ 26 Department of Community Supervision ............................................................................................. 29 Department of Defense ...................................................................................................................... 32 Department of Driver Services ........................................................................................................... 33 Bright from the Start: Georgia Department of Early Care and Learning ............................................ 35 Department of Economic Development ............................................................................................. 37 Department of Education ................................................................................................................... 39 Employees' Retirement System of Georgia ........................................................................................ 47 State Forestry Commission ................................................................................................................ 48 Office of the Governor ....................................................................................................................... 49 Department of Human Services ......................................................................................................... 53 Commissioner of Insurance ................................................................................................................ 61 Georgia Bureau of Investigation ......................................................................................................... 63 Department of Juvenile Justice .......................................................................................................... 65 Department of Labor.......................................................................................................................... 67 Department of Law ............................................................................................................................ 68 Department of Natural Resources ..................................................................................................... 69 State Board of Pardons and Paroles ...................................................................................................72 State Properties Commission ............................................................................................................. 74 Georgia Public Defender Council ....................................................................................................... 75 Department of Public Health ............................................................................................................. 76 Department of Public Safety ............................................................................................................. 81 Public Service Commission ................................................................................................................. 85 Board of Regents of the University System of Georgia .................................................................... 86 Department of Revenue .................................................................................................................... 94 Secretary of State .............................................................................................................................. 98 Georgia Student Finance Commission ............................................................................................. 101 Teachers Retirement System .......................................................................................................... 107 Technical College System of Georgia .............................................................................................. 108 Department of Transportation ........................................................................................................ 111 Department of Veterans Service ..................................................................................................... 115 State Board of Workers' Compensation .......................................................................................... 117 General Obligation Debt Sinking Fund .............................................................................................. 118 
 
 FY 2021 Performance Measure Report 
The Office of Planning and Budget publishes performance annually. For the FY 2021 budget cycle, agencies reported actual program performance data for FY 2016 through FY 2019 for workload, efficiency, and outcome measures. Measuring performance in these three areas helps state decision makers and agency stakeholders understand how well programs are operating and whether they are achieving their intended outcomes. Measures in this report are organized by both agency and program. 
The statistics in this report are included as they were entered by the agency or in consultation with the agency. As such, any questions regarding a specific performance measure should be directed to the respective agency. 
1 
 
 Program Performance Measures: 
Court of Appeals 
Court of Appeals 
Appellate Filings 
Cases Disposed 
Revenue from Appellate Court Fees 
Average caseload per judge for cases filed 
Average caseload per judge for cases disposed 
 
FY 2016 Actual 
 
FY 2017 Actual 
 
FY 2018 Actual 
 
FY 2019 Actual 
 
3,112 3,293 $415,283.69 
207 220 
 
3,017 3,067 $413,647.22 
201 204 
 
3,038 3,179 $394,829.85 
203 212 
 
3,428 3,255 $476,254.52 
229 217 
 
2 
 
 Program Performance Measures: 
Supreme Court 
Supreme Court of Georgia 
Appellate filings 
Revenue from Appellate Court fees 
Average Caseload per Justice for cases filed 
 
FY 2016 Actual 
 
FY 2017 Actual 
 
FY 2018 Actual 
 
FY 2019 Actual 
 
2129 $223,199.62 
2129 
 
2002 $205,145.62 
2002 
 
1598 $169,687.20 
1598 
 
1628 $157,473.92 
1628 
 
3 
 
 Program Performance Measures: 
State Accounting Office 
Financial Systems 
Customers/users supported by Human Capital Management (HCM) 
Customers supported by Financials 
Customer support tickets generated 
Customer support tickets closed 
Financial issues responded to, diagnosed, and resolved within Service Level Agreement parameters Human Capital Management issues responded to, diagnosed, and resolved within Service Level Agreement parameters 
Shared Services 
Agencies participating in Payroll Shared Services Center (PSSC) 
Employees paid through Payroll Shared Services Center (PSSC) 
Agencies participating in Concur 
Travel reimbursements processed 
 
FY 2016 Actual 
 
FY 2017 Actual 
 
FY 2018 Actual 
 
FY 2019 Actual 
 
82,835 66,666 58,763 58,537 99.0% 94.0% 
 
79,976 71,499 56,337 56,221 99.9% 97.9% 
 
82,462 75,701 51,014 50,552 99.0% 99.0% 
 
81,635 80,619 66,097 65,933 98.0% 98.0% 
 
13 4,208 
37 108,697 
 
14 5,762 
61 125,833 
 
16 7,168 
63 137,879 
 
17 9,369 
63 144,020 
 
Statewide Accounting and Reporting 
Days from prior fiscal year end to publish the Comprehensive Annual Financial Report (CAFR) 
Days from prior fiscal year end to publish the Budgetary Compliance Report (BCR) 
Submit Annual Schedule of Expenditures of Federal Awards within 60 days of Comprehensive Annual Financial Report (1=Meet; 2=Did Not Meet) 
 
192 
 
183 
 
181 
 
202 
 
143 
 
137 
 
144 
 
125 
 
1 
 
1 
 
1 
 
1 
 
4 
 
 Program Performance Measures: 
State Accounting Office: Attached Agencies 
 
FY 2016 Actual 
 
Georgia Government Transparency and Campaign Finance Commission 
 
Number of existing cases on July 1 
 
227 
 
Number of complaints received 
 
93 
 
Number of action initiated by Commission staff 
 
13 
 
Number of cases resolved under 2 years old 
 
49 
 
Number of cases resolved older than 2 years 
 
21 
 
FY 2017 Actual 
263 38 
159 23 59 
 
FY 2018 Actual 
378 85 49 74 20 
 
FY 2019 Actual 
380 56 48 56 6 
 
Georgia State Board of Accountancy 
Individual CPA renewals processed 
CPA firm renewals processed 
 
19,237 
 
194 
 
19,773 
 
278 
 
1,301 
 
496 
 
1,422 
 
443 
 
5 
 
 Program Performance Measures: 
Department of Administrative Services 
Certificate of Need Appeal Panel 
Number of Certificate of Need appeals filed 
Number of Certificate of Need hearings held 
 
FY 2016 Actual 
 
FY 2017 Actual 
 
FY 2018 Actual 
 
FY 2019 Actual 
 
7 
 
7 
 
4 
 
17 
 
5 
 
5 
 
3 
 
10 
 
Departmental Administration (DOAS) 
Number of enterprise-wide contract award protests 
Number of training opportunities offered to employees 
Percentage of employees successfully completing training/professional development Number of service center tickets 
Percent of successfully resolved tickets 
Number of audit findings 
Agency turnover rate 
Number of payments processed 
Percentage of payments processed electronically 
 
72 32 56.00% 55,359 100.00% N/A 20.00% 4,859 95.70% 
 
63 55 32.00% 31,191 100.00% N/A 22.90% 4,928 98.00% 
 
84 31 100.00% 31,408 100.00% N/A 19.00% 5,467 94.00% 
 
61 4,035 100.00% 70,757 100.00% 
0 19.10% 
5,679 90.42% 
 
Fleet Management 
Number of active vehicles in the State's fleet (excluding Community Service Boards) 
Proportion of active state vehicles enrolled in the motor vehicle maintenance program 
Number of safety trainings completed following "Report My Driving" calls from constituents 
Average preventative maintenance costs for participating vehicles 
Number of active state vehicles enrolled in the motor vehicle maintenance program 
Human Resources Administration 
Number of active benefit-eligible executive branch state employees in the Enterprise Resource Planning system 
Proportion of eligible state employees enrolled in an employee-paid Flexible Benefit offering 
Proportion of positive evaluations for customer service on Flexible Benefit offerings 
Employee customers' overall satisfaction with the Benefits Operations Center 
Employees or candidates identified for risk based on results of the Drug Testing program 
 
17,711 76.60% 
156 $276.79 
14,502 
 
17,997 81.95% 
254 $241.00 
14,749 
 
18,866 96.42% 
307 $242.00 
19,880 
 
18,503 98.79% 
652 $243.00 
18,730 
 
59,494 87.50% 86.86% 86.86% 
208 
 
60,707 89.50% 97.00% 88.00% 
272 
 
49,645 88.20% 95.40% 95.40% 
67 
 
48,701 88.70% 90.50% 90.50% 
285 
 
6 
 
 Program Performance Measures: 
Number of applications submitted to job requisitions of Careers.ga.gov 
Number of jobs posted on Careers.ga.gov 
Number of state agencies and entities using Careers Site for job vacancy posting and applicant tracking 
Risk Management 
Number of claims accepted for review under the Workers Compensation, Liability, and Property programs Percent of cases settled without litigation 
Number of unemployment claims filed 
Number of claims accepted for review under the Cyber Insurance program 
 
FY 2016 Actual 
611,469 
11,217 
62 
 
FY 2017 Actual 
744,287 
13,991 
58 
 
FY 2018 Actual 
553,373 
8,263 
76 
 
FY 2019 Actual 
568,547 
9,890 
86 
 
8,436 N/A 
2,728 N/A 
 
7,967 N/A 
2,512 N/A 
 
8,546 99.50% 
2,429 3 
 
13,519 75.00% 
2,375 4 
 
State Purchasing 
Amount of state entity spend through the Purchasing Card program 
Proportion of state entity Chief Procurement Officers that are certified purchasers Estimated amount of cost savings/avoidance from recently completed new or renewal Statewide contracts Number of agencies using the Team Georgia Marketplace application for their procurement processes Number of statewide contracts 
Number of training participants for the state purchasing program 
Percentage of agency contracts completed within six months 
 
$186,264,250 $163,200,000 $100,500,000 
 
82.90% 
 
94.86% 
 
89.86% 
 
$7,987,365 
 
$7,851,761 
 
$21,280,920 
 
66 
 
66 
 
56 
 
72 
 
73 
 
67 
 
4,123 
 
12,142 
 
9,335 
 
33.00% 
 
74.00% 
 
84.20% 
 
$76,824,550 91.30% 
$24,903,955 58 70 
7,005 36.00% 
 
Surplus Property 
Amount of sales in the State Surplus Property program 
Proportion of State Surplus Property transactions that are redistributed 
Amount of funds returned to state entities from sales in the State Surplus Property program Proportion of surplus property transactions redistributed to state agencies 
Proportion of surplus property transactions redistributed to eligible local governments and nonprofits Number of annual property transactions received 
Average turnaround period for disposal 
 
$5,049,812 6.90% 
$3,330,221 N/A N/A N/A N/A 
 
$5,573,822 6.22% 
$3,308,657 N/A N/A N/A N/A 
 
$7,707,962 4.80% 
$6,086,627 N/A N/A N/A N/A 
 
$4,113,245 8.69% 
$2,909,801 3.43% 2.73% 6,894 None 
 
7 
 
 Program Performance Measures: 
Department of Administrative Services: Attached Agencies 
Office of State Administrative Hearings 
Number of cases filed 
Number of cases per judge 
Average cost per case 
Number of cases filed with the tax tribunal 
 
FY 2016 Actual 
 
FY 2017 Actual 
 
FY 2018 Actual 
 
FY 2019 Actual 
 
50,363 4,379 
$111.00 879 
 
40,935 3,560 
$148.00 988 
 
47,501 3,393 
$142.00 539 
 
41,914 3,645 
$144.00 498 
 
Office of the State Treasurer 
Number of Transactions in the statewide merchant card contract 
Amount by which the return on the state general obligation bond portfolio exceeds the return on Georgia Fund 1 in basis points The number of entities that had bank accounts and services evaluated 
 
8,357,718 0.27 21 
 
9,537,896 0.32 36 
 
10,097,074 0.00 20 
 
10,083,587 0.88 28 
 
Payments to Georgia Aviation Authority 
Number of hours flown, public safety hours, natural resource hours, and passenger transportation hours Percentage of allotted flight hours utilized 
Number of flights scheduled annually 
Number of private flight vendors utilized 
 
400 
 
450 
 
370 
 
416 
 
N/A 
 
N/A 
 
N/A 
 
97% 
 
N/A 
 
N/A 
 
N/A 
 
166 
 
N/A 
 
N/A 
 
N/A 
 
3 
 
Payments to Georgia Technology Authority 
Number of telephone calls placed to the "1-800-Georgia" call center requesting assistance Average wait time for 1-800-Georgia telephone calls 
Proportion of agencies compliant with STARR report 
Number of unique visits to Georgia.gov website 
Average time for GETS service desk incident resolution 
Number of projects reviewed by Critical Projects Review Panel 
Average dollar amount of projects reviewed by Critical Projects Review Panel 
Number of projects reviewed by Large IT Project Executive Decision-Making Board Average dollar amount of projects reviewed by Large IT Project Executive Decision-Making Board 
 
281,630 N/A N/A N/A N/A N/A N/A N/A N/A 
 
332,835 N/A N/A N/A N/A N/A N/A N/A N/A 
 
392,507 N/A N/A N/A N/A N/A N/A N/A N/A 
 
299,924 18 seconds 
.72 8.3 million 
11.33 10 
$18,178,221 3 
$74,266,699 
 
8 
 
 Program Performance Measures: 
Department of Agriculture 
Consumer Protection 
Number of establishments inspected 
Percentage of establishments out of compliance warranting follow-up inspection 
Number of violative samples from regulated food products 
Percentage of non-compliant establishments found to be compliant at follow-up inspection Percentage of inspections completed 
Percentage of food establishments inspected for regulatory compliance 
Percentage of fuel establishments inspected for regulatory compliance (based on an 18 month inspection cycle) Percentage of companion animal establishments inspected for regulatory compliance 
Departmental Administration (DOA) 
Percentage of calls answered in call centers 
Percentage of IT tickets completed within 48 hours of being submitted 
Program turnover rate 
Number of audit findings 
Number of licenses issued 
 
FY 2016 Actual 
 
FY 2017 Actual 
 
FY 2018 Actual 
 
FY 2019 Actual 
 
179,420 8.40% 222 
95.08% 96.77% 84.00% 100.00% 98.00% 
 
189,519 6.09% 178 
100.00% 100.00% 
87.30% 100.00% 
98.60% 
 
249,365 4.60% 117 
79.15% 100.00% 
86.00% 100.00% 
88.60% 
 
233,350 7.44% 169 
84.61% 99.84% 83.89% 98.50% 78.80% 
 
97.63% 93.00% 34.30% 
N/A 81,945 
 
96.92% 95.00% 25.42% 
N/A 83,450 
 
97.24% 94.00% 21.32% 
N/A 79,314 
 
98.03% 94.50% 23.00% 
N/A 74,922 
 
Marketing and Promotion 
Number of Georgia Grown participants 
Percentage of total Farmers Market space leased to vendors 
Number of farmers, retailers, and wholesalers utilizing the Atlanta Farmers Market Percentage increase in total users of the Atlanta Farmers' Market 
 
942 100.00% 
36,565 3.50% 
 
1,060 100.00% 
32,632 0.00% 
 
1,050 100.00% 
29,702 0.00% 
 
1,450 100.00% 
32,367 0.00% 
 
Poultry Veterinary Diagnostic Labs 
Number of avian influenza tests provided to poultry growers and hobbyists 
Number of samples submitted to the poultry lab network for diagnostic testing 
Number of reported diseases tested using monitoring standards 
Number of tests performed 
 
343,164 59,482 5 
1,336,321 
 
328,274 58,628 15 
1,284,289 
 
354,640 61,067 15 
1,395,898 
 
389,742 62,310 15 
1,428,791 
 
9 
 
 Program Performance Measures: 
Department of Agriculture: Attached Agencies 
Payments to Georgia Agricultural Exposition Authority 
Number of visitors to the National Fair 
Percentage of total expenditures funded through self-generated funds 
Gross fair revenues 
Gross event revenues 
Amount in capital reserves 
Number of visitors (fair and non-fair per calendar year) 
Utilization rate 
 
FY 2016 Actual 
 
FY 2017 Actual 
 
FY 2018 Actual 
 
FY 2019 Actual 
 
501,628 90.80% $6,458,076 $2,860,241 $719,105 931,971 100.00% 
 
536,840 90.80% $6,535,579 $3,002,557 $1,034,956 994,284 100.00% 
 
467,584 90.50% $6,138,740 $3,175,786 $869,221 921,228 100.00% 
 
496,524 90.00% $6,254,958 $3,163,523 $1,001,834 1,005,791 100.00% 
 
State Soil and Water Conservation Commission 
Amount of electronic payments processed 
Number of audit findings 
Number of Georgia Soil and Water Conservation Commission/United States Department of Agriculture watershed dams maintained Number of agricultural irrigation systems audited for application uniformity 
Number of Georgia Soil and Water Conservation/United States Department of Agriculture watershed dams rehabilitated to meet safe dam criteria and to provide continued flood control Number of million gallons of potential water saved by mobile irrigation lab contracted audits Number of individuals certified or recertified in erosion and sedimentation control 
Number of erosion control plans reviewed 
Number of agricultural acres protected and benefited by conservation plans 
Number of citizens educated through district sponsored events 
Agency Turnover Rate 
Percentage of state funds as compared to agency total funds. 
Average cost per plan to review an erosion control plan by Georgia Soil and Water Conservation Commission staff 
 
62.00% 0 
125 43 18 
218.1 12,195 
3,769 455,831 230,580 10.42% 57.00% $116.28 
 
65.00% 0 
125 14 21 
71.1 7,861 3,451 316,498 256,468 55.26% 73.00% $84.63 
 
53.00% 0 
146 17 21 
86.4 11,421 
4,118 505,268 311,478 
6.00% 68.00% $77.30 
 
46.00% 0 
164 0 
22 
0.0 12,659 
4,137 503,570 375,000 10.53% 86.00% $114.40 
 
10 
 
 Program Performance Measures: 
Department of Banking and Finance 
Departmental Administration (DBF) 
Percentage of fees and fines submitted electronically 
Agency turnover rate 
Number of audit findings 
 
FY 2016 Actual 
 
FY 2017 Actual 
 
FY 2018 Actual 
 
FY 2019 Actual 
 
91% 14% 
0 
 
94% 16% 
0 
 
96% 16% 
0 
 
97% 8% N/A 
 
Financial Institution Supervision 
Average examination turnaround time for bank and credit union examinations (in calendar days) Average report turnaround time for bank and credit union examinations (in calendar days) Number of examinations conducted of state-chartered banks and credit unions 
Number of formal administrative actions outstanding for banks and credit unions 
Percentage of problem banks that showed improvement at their next examination 
Non-Depository Financial Institution Supervision 
Number of risk-based examinations and investigations conducted 
Number of administrative actions issued to licensed and unlicensed entities 
Average number of calendar days required to process a mortgage broker, mortgage lender, or mortgage loan originator license Average number of calendar days required to process a Money Service Business license or registration Number of approved licensees 
Number of new applications 
Number of exams completed 
 
66 38 121 31 41% 
 
61 50 115 23 35% 
 
59 49 103 15 32% 
 
62 50 83 
9 44% 
 
194 746 
23 6 
13,543 5,528 132 
 
114 593 
32 4 
16,335 6,259 89 
 
328 1,487 
13 4 
18,287 6,246 220 
 
463 1,154 
5 8 18,481 5,339 438 
 
11 
 
 Program Performance Measures: 
Department of Behavioral Health and Developmental Disabilities 
Adult Addictive Diseases Services 
Number of clients served in community-based detoxification and crisis services 
Number of clients served in community-based treatment 
Number of clients served in recovery services 
Percentage of clients discharged from crisis or detoxification programs who receive follow-up behavioral health services within 14 days Percentage of clients not returning for new services within 90 days of discharge 
Percentage of women successfully completing treatment in the Women's Treatment and Recovery Support Program (formerly Ready for Work program) Percentage of clients active in treatment 90 days after beginning non-crisis stabilization services 
 
FY 2016 Actual 
 
FY 2017 Actual 
 
FY 2018 Actual 
 
FY 2019 Actual 
 
7,374 37,481 
416 33.00% 85.00% 45.00% 26.00% 
 
8,225 44,776 
4,975 26.00% 75.00% 35.00% 30.00% 
 
8,323 48,930 
5,963 29.00% 73.00% 26.40% 33.60% 
 
8,270 51,996 12,853 29.00% 74.00% 29.00% 29.00% 
 
Adult Developmental Disabilities Services 
Persons served in community-based adult developmental disabilities services 
Number of persons receiving supported employment 
Average Mobile Crisis Team response time (in minutes) 
Average cost per New Options Waiver 
Number of Georgia consumers on waiting list for waivers as of June 30 
Number of developmental disabilities consumers transitioned from Georgia's state hospitals to the community Average cost per Comprehensive Supports Waiver 
Average cost per Comprehensive Supports Waiver to transition a person from a State Psychiatric Hospital Number of individuals transitioned from the waiver planning list into waiver services Percent of individuals on waiting list who received non-waiver services as of June 30 Number of individuals on waiting list who received non-waiver services as of June 30 
 
18,147 2,222 78 
$18,672.30 8,574 26 
$72,905.68 $107,870.01 
N/A N/A N/A 
 
16,310 1,976 77 
$18,181 8,915 29 
$80,897 $122,530 
N/A N/A N/A 
 
17,472 1,959 69 
$18,358 5,959 48 
$87,730 $168,461 
326 22.71 2,247 
 
18,306 1,904 76 
$18,012 6,023 31 
$65,583 $130,485 
907 54.08% 
3,257 
 
Adult Forensic Services 
Percentage of incompetent to stand trial clients completing restoration who were opined to be competent 
Number of adult outpatient evaluations completed: pretrial, incompetent to stand trial, and civil commitment 
Number of adult inpatient evaluations completed: pretrial, incompetent to stand trial, and civil commitment 
 
77% 2,181 1,360 
 
83% 2,446 1,289 
 
81% 2,813 1,226 
 
82% 3,124 1,197 
 
12 
 
 Program Performance Measures: 
Number of individuals declared incompetent to stand trial who completed restoration 
Median length of stay in years of civilly committed ISTS and NGRIs in state hospital on last day of fiscal year 
Percentage of long-term forensic clients who are discharged 
Number served in community integration home and supervised apartments 
Number of forensic individuals on conditional release being monitored by DBHDD on June 30 
Percentage of long-term discharges readmitted to hospital within 180 days of discharge or conditional release 
Percentage of pretrial evaluations completed within 45 days of court order 
 
FY 2016 Actual 
434 
4.0 
31% 
106 
142 
12% 
33% 
 
FY 2017 Actual 
572 
4.0 
25% 
126 
144 
13% 
27% 
 
FY 2018 Actual 
536 
4.5 
30% 
132 
308 
13% 
27% 
 
FY 2019 Actual 
701 
4.3 
28% 
159 
319 
20% 
27% 
 
Adult Mental Health Services 
Number of adult mental health consumers served in state facilities 
Number of adult mental health consumers served in community 
Number of persons receiving peer services 
Percentage of adult mental health consumers served in state facilities 
Percentage of homeless individuals in adult community mental health services who obtain stable housing while enrolled in services Average response time for Mobile Crisis Response services (in minutes) 
Percentage of people enrolled in supportive employment who are competitively employed Number of adult mental health consumers who received crisis services 
Percentage of Assertive Community Treatment (ACT) clients admitted to psychiatric hospitals 
Child and Adolescent Addictive Diseases Services 
Number of youth served by Core Services providers 
Number of youth served in Clubhouse Recovery Support Services 
Number of youth served in Intensive Residential Treatment (IRT) 
Percentage of youth who experience a reduction in alcohol and/or substance abuse while in treatment Percentage of patients admitted to an IRT program within 30 days of screening 
 
2,576 122,222 
4,415 2.11% 34.00% 
51 27.00% 16,317 11.00% 
 
2,532 119,857 
4,371 2.11% 52.00% 
52 31.00% 19,395 11.60% 
 
2,397 123,682 
4,454 1.94% 48.00% 
55 32.40% 20,217 
9.60% 
 
2,132 128,589 
4,519 2.00% 50.00% 
54 31.00% 20,548 
9.00% 
 
429 312 
88 65% 58% 
 
301 382 
66 52% 75% 
 
300 419 106 53% 82% 
 
318 377 
97 67% 82% 
 
Child and Adolescent Developmental Disabilities 
Persons served in community-based child and adolescent developmental disabilities programs 
 
3,218 
 
3,908 
 
4,488 
 
4,611 
 
13 
 
 Program Performance Measures: 
Number of children and adolescents receiving family support services 
Percentage of first time family support services recipients who were children or adolescents 
 
FY 2016 Actual 
3,025 
67.00% 
 
FY 2017 Actual 
3,602 
70.00% 
 
FY 2018 Actual 
4,257 
59.70% 
 
FY 2019 Actual 
4,402 
59.71% 
 
Child and Adolescent Forensic Services 
Number of evaluations completed on juveniles in juvenile or superior court 
Number of children and adolescent forensic evaluators 
Percentage of juvenile court evaluations completed within 30 days of receipt of the court order Number of juveniles who received competency restoration services from DBHDD 
 
1,306 N/A 33% N/A 
 
1,427 N/A 36% N/A 
 
1,486 12 
28% 96 
 
1,614 15 
30% 97 
 
Child and Adolescent Mental Health Services 
Number of youth served by Psychiatric Residential Treatment Facility (PRTF) providers Number of Mental Health Clubhouse Recovery Support Service members 
Number of youth served in community-based services 
Number of clients served in crisis service activity 
Average length of stay at PRTF 
30-day Crisis Stabilization Unit (CSU) readmission rate 
CSU utilization rate 
 
258 1,047 17,129 1,508 
144 4.0% 77.30 
 
176 1,431 13,271 2,028 
128 4.3% 56.70 
 
140 1,780 13,548 2,211 
132 4.7% 60.00% 
 
124 1,788 15,016 2,107 
142 4.4% 92.00% 
 
Departmental Administration (DBHDD) 
Number of class hours of training delivered to DBHDD staff 
Percentage of accounts payable-contract payment requests entered into PeopleSoft within 3 business days of the request being submitted to DBHDD accounts payable Number of hours of training delivered to DBHDD service providers Number of provider audits conducted 
Number of provider audit findings 
Number of internal audit findings 
Agency turnover rate 
 
219,358 97% 
1,762 435 38 100 27% 
 
229,500 100% 
2,116 760 241 16 26% 
 
170,714 96% 
1,975 697 57 22 24% 
 
142,020 98% 
1,063 562 142 37 29% 
 
14 
 
 Program Performance Measures: Direct Care Support Services 
Number of face-to-face admission evaluations performed by the state hospitals Percentage of admission evaluation referrals to state hospitals that receive a disposition (acceptance or denial) response within 4 hours of a completed referral Percentage of people who present for admission evaluation at a state hospital whose admission was avoided as a result of their being served in a DBHDD hospital 23 hour observation program Number of maintenance work orders submitted Percent of maintenance orders completed within 7 days 
Substance Abuse Prevention 
Number of persons served in community-based prevention programs 
Percentage of people served by evidence-based programs 
Percentage of adults 18-24 who report binge drinking in the past month 
Number of teens served at Prevention Clubhouses 
Number of teens attending the Georgia Teen Institute 
Number of persons who called the HODAC Helpline 
Percentage of provider assistance requests resolved within 30 days 
Number of businesses with Drugs Don't Work certification 
 
FY 2016 Actual 
4,729 N/A 
 
FY 2017 Actual 
4,515 84.17% 
 
FY 2018 Actual 
4,326 84.88% 
 
FY 2019 Actual 
4,463 81.94% 
 
60% 
 
60% 
 
70% 
 
74% 
 
N/A 
 
N/A 
 
32,776 
 
30,176 
 
N/A 
 
N/A 
 
80.6% 
 
88.1% 
 
699,393 100% N/A 146 230 
10,914 95% 
6,587 
 
672,728 100% 
24.30% 142 310 
15,058 92% 
7,248 
 
302,601 90% 
17.90% 103 242 N/A 97% 
7,304 
 
761,425 90% 
16.60% 120 277 N/A 96% 
7,166 
 
15 
 
 Program Performance Measures: 
Department of Behavioral Health and Developmental Disabilities: Attached Agencies 
Georgia Council on Developmental Disabilities 
Number of people who participated in Council-supported activities 
Percentage of people with developmental disabilities who report increasing their self-advocacy after participation in Council-supported activities Number of policy or statute changes effected 
Annual student enrollment in Inclusive Post-Secondary Education 
Number of students involved in Project Search 
Number of businesses involved in Project Search 
Percentage of family members who report increasing their self-advocacy after participation in Council-supported activities 
Sexual Offender Review Board 
Number of cases completed by each evaluator each month 
Number of sexual offender cases leveled/completed 
Average amount of time it takes to complete each case (in hours) 
Average number of classification letters sent out per year 
Percentage of cases in backlog per year 
Average amount of cases received per month 
Average amount of cases voted on per board meeting 
 
FY 2016 Actual 
 
FY 2017 Actual 
 
FY 2018 Actual 
 
FY 2019 Actual 
 
N/A 
 
44,632 
 
44,092 
 
37,813 
 
N/A 
 
N/A 
 
N/A 
 
N/A 
 
1 
 
6 
 
3 
 
3 
 
67 
 
74 
 
104 
 
134 
 
105 
 
89 
 
77 
 
122 
 
16 
 
81 
 
18 
 
22 
 
N/A 
 
N/A 
 
N/A 
 
N/A 
 
38.0 1,368 
3.5 N/A N/A N/A N/A 
 
32.0 1,205 
4.0 N/A N/A N/A N/A 
 
29.0 1,373 
4.5 1,373 
68% 200 114.4 
 
21.0 1,282 
4.0 1,158 
68% 231 144.0 
 
16 
 
 Program Performance Measures: 
Department of Community Affairs 
Building Construction 
Number of building code clarifications/technical assistance provided to public and private sector customers per consultant 
Number of building insignias issued 
Number of State Minimum Standard Codes reviewed, amended, and adopted by the State 
 
FY 2016 Actual 
1,134 3,380 
6 
 
FY 2017 Actual 
1,220 3,288 
6 
 
FY 2018 Actual 
1,317 4,255 
5 
 
FY 2019 Actual 
1,385 5,945 
8 
 
Coordinated Planning 
Percentage of local comprehensive plans and similar reviews completed within designated 30-day timeframe Number of plans reviewed 
Average number of days to review local comprehensive plans 
Plan Implementation Rate: Percentage of local government work program items actually implemented 
 
95.60% 181 22 
56.50% 
 
91.28% 218 21 
55.22% 
 
91.56% 237 20 
56.98% 
 
95.10% 245 28 
52.20% 
 
Departmental Administration (DCA) 
Number of audit findings Number of rental assistance checks mailed out Number of payments processed Percentage of payments processed electronically Average number of days to process payments Employee turnover rate Number of employment recruitments Total value of grants processed Number of IT service requests Percentage of IT service requests closed on time (2 business days or less) 
 
0 
 
0 
 
0 
 
0 
 
70,738 
 
64,765 
 
43,795 
 
40,134 
 
155,885 
 
250,211 
 
125,142 
 
121,464 
 
95.00% 
 
96.78% 
 
61.00% 
 
85.06% 
 
10 
 
10 
 
7 
 
17 
 
16.32% 
 
17.32% 
 
15.06% 
 
26.32% 
 
65 
 
83 
 
79 
 
84 
 
$236,717,795 $211,518,775 $189,901,533 $136,426,379 
 
4,857 
 
5,496 
 
5,241 
 
5,012 
 
95.00% 
 
92.00% 
 
83.00% 
 
57.00% 
 
Federal Community and Economic Development Programs 
Percentage of member slots filled 
Number of hours served 
Percentage of earned Education Awards 
Number of member slots filled 
 
97.00% 399,546 78.00% 
504 
 
98.50% 449,223 84.63% 
475 
 
93.20% 420,892 82.50% 
413 
 
93.48% 424,588 42.00% 
878 
 
17 
 
 Program Performance Measures: 
Number of persons who benefit from local government community development activities financed through the state Community Development Block Grant program 
Percentage of Community Development Block Grant project recipients who are low to moderate income pursuant to the national objective 
Amount of private investment leveraged for Appalachian Regional Commission economic development projects 
 
FY 2016 Actual 
63,780 
96.00% 
$132,318,177 
 
FY 2017 Actual 
16,257 
 
FY 2018 Actual 
16,207 
 
83.04% $74,143,948 
 
93.03% $157,700,000 
 
FY 2019 Actual 
10,914 
91.59% 
$84,553,600 
 
Homeownership Programs 
Number of people who receive pre-purchase, post purchase, or foreclosure prevention counciling Georgia Dream foreclosure rates 
Percent of Georgia Dream applicants qualifying for loans 
Percent of lending capacity obligated 
Median household income for Georgia Dream participants 
Number of families that purchased homes under the Georgia Dream initiative 
Total amount of loans and assistance issued 
Median home price purchased by Georgia Dream applicant 
 
9,481 0.91% 
N/A N/A N/A N/A N/A N/A 
 
6,984 0.54% 
N/A N/A N/A N/A N/A N/A 
 
10,095 
 
10,079 
 
0.44% 
 
0.34% 
 
N/A 
 
N/A 
 
37% 
 
48% 
 
$51,155 
 
$51,347 
 
1,811 
 
1,808 
 
N/A $245,639,434 
 
$122,195 
 
$142,000 
 
Regional Services 
Number of Team Georgia resource consultations 
Number of Georgia Academy for Economic Development sessions held 
Information distribution/gathering activities for Georgia Housing Search, Project Homeless Count and other programs Number of Planning and Economic Development workshops conducted 
Number of Planning and Economic Development workshop participants registered Number of Georgia Academy for Economic Development graduates 
 
1,873 50 
1,886 N/A N/A N/A 
 
1,967 50 
1,980 N/A N/A N/A 
 
2,160 50 
2,016 N/A N/A N/A 
 
2,160 50 
2,106 2 
75 563 
 
Rental Housing Programs 
Number of housing choice vouchers under contract 
Section Eight management assessment program rating 
Number of Georgia residents served 
Number of jobs created (based on National Homebuilders model of 1.5 jobs per unit) 
 
15,943 100.00% 
11,076 5,630 
 
15,020 100.00% 
10,308 6,443 
 
14,411 100.00% 
17,236 11,241 
 
13,273 100.00% 
17,310 11,289 
 
18 
 
 Program Performance Measures: Research and Surveys 
Percentage of cities and counties meeting all state reporting requirements 
Number of local governments and authorities to whom technical accounting/financial technical assistance is made available by phone, email, and onsite Number of city/county Report of Local Government Finances Reports Government Management Indicators surveys processed within 10 business days 
Percent of local governments and authority in compliance with local finance and indebtedness report 
Number of fiscal notes performed 
Number of jurisdictions with a hotel/motel tax 
Number of jurisdictions in compliance in reporting hotel/motel report 
 
FY 2016 Actual 
89.00% 791 
1,534 N/A N/A N/A N/A 
 
FY 2017 Actual 
84.49% 626 
1,172 N/A N/A N/A N/A 
 
FY 2018 Actual 
84.79% 711 
1,165 N/A N/A N/A N/A 
 
FY 2019 Actual 
84.91% 732 
1,174 N/A 3 280 260 
 
Special Housing Initiatives 
Number of individuals served by the state's initiatives Number of grants awarded Amount of grants facilitated Percentage of grant applicants awarded Number of individuals assisted through the Home Access Initiative 
 
20,678 363 N/A 79% 12 
 
20,020 341 N/A 80% 1 
 
21,021 362 N/A 82% 14 
 
22,160 310 N/A 85% 5 
 
State Community Development Programs 
Number of new Main Street/Better Hometown cities 
Net new jobs created in Georgia Main Street/Better Hometown cities 
Customer service satisfaction rating 
 
11 3,652 97.00% 
 
10 2,887 97.00% 
 
115 3,149 97.00% 
 
2 3,471 98.00% 
 
State Economic Development Programs 
Number of jobs created and retained 
Total value of grants and loans awarded 
Dollar amount of private investment leverage per grant/loan dollar 
 
11,759 $43,551,798 
$42 
 
16,998 $33,373,186 
$40 
 
11,255 
 
21,077 
 
$59,616,420 $122,419,988 
 
$66 
 
$146 
 
19 
 
 Program Performance Measures: 
Department of Community Health 
Departmental Administration (DCH) 
Percentage of program integrity reviews identified as waste, fraud, and abuse 
Balance in the other post employee benefits fund 
Percentage of employees that received proven initials and annual training in required courses 
Georgia Board of Dentistry 
Number of license renewals processed 
Number of new applications processed 
Average number of days to process new applications 
Average number of days to process renewal applications 
Number of licensed professionals regulated 
Number of processed complaints 
Percentage of complaints that were substantiated 
Average number of days for complaint resolution 
 
FY 2016 Actual 
 
FY 2017 Actual 
 
FY 2018 Actual 
 
FY 2019 Actual 
 
97.50% 
 
72.00% 
 
68.00% 
 
40.00% 
 
$611,651,947 $1,084,621,707 $1,585,128,403 $2,211,858,814 
 
98.00% 
 
N/A 
 
96.00% 
 
100.00% 
 
13,746 753 21 7 
13,691 511 N/A 219 
 
16 818 
21 7 
14,202 301 N/A 100 
 
13,534 832 21 7 
14,130 376 N/A 185 
 
30 728 
21 7 
14,919 384 N/A 167 
 
Georgia State Board of Pharmacy 
Number of licensed professionals regulated Number of license renewals processed Number of new applications processed Average number of days to process new applications Average number of days to process renewal applications 
 
45,711 1,448 8,912 14 7 
 
41,207 34,115 
8,552 14 7 
 
47,573 1,319 9,018 14 7 
 
41,208 35,309 
7,656 14 7 
 
Health Care Access and Improvement 
Number of Georgians served by Department of Community Health's safety net programs and grants 
Number of health care providers who have attested to adopting, implementing, or upgrading certified Electronic Health Record technology in Georgia 
Healthcare Facility Regulation 
Percentage of applicable health care facility inspection results posted to the website within 30 days of inspection exit 
Percentage of state licensed health care facilities who have survey results posted on the DCH website 
 
131,163 3,975 
 
59,350 4,394 
 
24,087 4,641 
 
23,286 4,592 
 
85% 59% 
 
85% 60% 
 
91% 67% 
 
85% 95% 
 
20 
 
 Program Performance Measures: 
Number of licenses issued 
Number of annual inspections, excluding complaint inspections 
Number of complaints reported 
Number of complaints that resulted in a site visit 
Number of exemption letter requests 
Number of Certificate of Need applications processed 
Percentage of Certificate of Need Applications reviewed within 120 days of file date 
 
FY 2016 Actual 
732 
3,103 
11,068 
3,394 
236 
78 
100% 
 
FY 2017 Actual 
949 
3,420 
12,111 
2,507 
304 
68 
100% 
 
FY 2018 Actual 
713 
2,890 
11,987 
2,700 
308 
82 
100% 
 
FY 2019 Actual 
701 
3,472 
15,242 
3,416 
135 
68 
100% 
 
Indigent Care Trust Fund 
Percentage of Georgia hospitals receiving Disproportionate Share Hospital (DSH) payments 
Percentage of Georgia hospitals achieving "deemed" status for Disproportionate Share Hospital (DSH) payments 
DSH dollars spent supporting healthcare for medically indigent Georgians 
 
99.00% 
 
98.00% 
 
96.00% 
 
99.00% 
 
21.00% 
 
21.00% 
 
16.00% 
 
20.00% 
 
$311,405,356 $315,706,141 
 
$326,806,050 $339,855,409 
 
Amount of uncompensated care Georgia hospitals self-report providing to indigent individuals 
Percentage of uncompensated care reimbursed through DSH payments 
 
$1,625,710,167 $1,550,137,919 $1,616,022,192 $1,791,076,967 
 
19.00% 
 
20.00% 
 
20.00% 
 
19.00% 
 
Percentage of uncompensated care delivered by deemed hospitals 
 
34.00% 
 
35.00% 
 
29.00% 
 
28.00% 
 
Average percentage of uncompensated care costs covered by DSH dollars for deemed hospitals 
 
42.00% 
 
44.00% 
 
47.00% 
 
45.00% 
 
Medicaid- Aged Blind and Disabled 
Number of Aged, Blind and Disabled enrollees 
Cost per member per month for Aged, Blind, and Disabled enrollees 
Number of full benefit dual eligibles enrolled 
Percentage of Long Term Care expenditures for Home and Community Based Waiver Services versus institutional expenditures Number of full benefit dual eligibles enrolled per 1,000 members 
Number of individuals on Independent Care Waiver Program waiting list per 1,000 members between ages 21-64 Number of Aged, Blind, and Disabled enrollees per 1,000 Medicaid members 
Community Care Service Program Clients served 
Average cost per Community Care Service Program client Total dollars saved as a result of clients remaining in the community (in millions) 
 
493,363 $858.07 138,391 
48.5% 74 
112 266 9,701 $11,473.00 $205.00 
 
500,159 $880.21 138,092 
49.6% 75 89 
273 8,930 $13,453.00 $184.00 
 
512,989 $895.56 147,715 
49.0% 76 9 
265 9,269 $14,002.00 $184.00 
 
527,807 $920.50 148,777 
51.0% 76 0 
271 9,993 $15,459.00 $487.00 
 
21 
 
 Program Performance Measures: Medicaid- Low-Income Medicaid 
Number of low-income Medicaid enrollees 
Low-income Medicaid members per 1,000 Medicaid members 
Cost per member per month for low-income Medicaid enrollees 
Number of emergency room visits for selected non-emergent care diagnoses per 1,000 members 
Number of Healthcare Effectiveness Data and Information Set/National Committee for Quality Assurance quality metrics monitored 
Percentage of Healthcare Effectiveness Data and Information Set/National Committee for Quality Assurance quality metrics meeting or exceeding the 50th percentile Percentage of financial expenditure savings generated by the shift from a feefor-service to a managed care structure Average time for provider payment of clean claims by the care management organizations (in days) 
 
FY 2016 Actual 
1,364,076 734 
$252.54 400 58 
63.79% 
N/A 6.36 
 
FY 2017 Actual 
1,330,434 727 
$262.09 387 16 
21.6% 
N/A 6.24 
 
FY 2018 Actual 
1,419,760 735 
$258.37 455 NA NA 
NA 6.63 
 
FY 2019 Actual 
1,423,203 729 
$261.34 389 15 
66.67% 
NA 6.80 
 
PeachCare 
Percentage of members in Georgia Families receiving recommended immunizations by their 3rd birthday (Medicaid and PeachCare) 
Percentage of members in Georgia Families 12 months to 19 years who had a visit with a primary care physician (Medicaid and PeachCare) 
Percentage of PeachCare eligible children who are enrolled in the program 
Percentage of children ages 3 to 17 that had an outpatient visit with a PCP or OB/GYN and whose weight is classified based on body mass index percentile for age and gender Per member per month cost 
State Health Benefit Plan 
Average expense per member per month 
Number of active subscribers supporting each retiree subscriber (active to retiree ratio) 
Percentage of SHBP members accessing any preventive care services 
Preventive care expenses per member per month 
Percentage of SHBP members with a common chronic condition (asthma, diabetes, coronary artery disease (CAD)) 
Percentage of SHBP members with a common chronic condition (asthma, diabetes, coronary artery disease (CAD)) who are engaged in the disease state management co-pay waiver program Average per member per month expense for SHBP members with common chronic conditions (asthma, diabetes, coronary artery disease (CAD)) Percentage of SHBP members with high dollar claim accumulation (paid over $100,000 in claims in one year) Percentage of SHBP members with a high dollar claim accumulation (paid over $100,000 in claims in one year) who are engaged in case management 
 
79.45% 88.69% 94.10% 67.48% $165.70 
$385.18 2.0 
48.40% $18.21 11.30% 9.70% $1,038.81 0.50% 98.10% 
 
N/A 87.43% 90.30% 57.16% $170.66 
$408.18 2.1 
48.17% $21.36 11.87% 7.63% $1,112.25 0.55% 91.77% 
 
N/A N/A 83.00% N/A $175.78 
$441.29 2.5 
50.10% $17.48 16.43% 10.21% $1,286.14 0.65% 94.45% 
 
N/A 82.55% 83.00% 80.30% $182.62 
$490.59 1.9 
68.86% $17.09 11.95% 21.53% $1,318.71 0.75% 87.20% 
 
22 
 
 Program Performance Measures: 
Department of Community Health: Attached Agencies 
Georgia Board for Physician Workforce: Board Administration 
Percentage of payments processed within 10 days of receiving invoice 
Number of page views of agency website for physician workforce data 
Number of employers participating in practice opportunity fairs 
Number of students attending practice opportunity fairs 
 
FY 2016 Actual 
95.00% 29,242 
115 260 
 
FY 2017 Actual 
91.67% 33,085 
112 241 
 
FY 2018 Actual 
91.67% 42,444 
101 247 
 
FY 2019 Actual 
91.67% 47,032 
79 127 
 
Georgia Board for Physician Workforce: Graduate Medical Education 
Percentage of residency program graduates practicing family medicine in Georgia (data lagged by one fiscal year) 
 
62.40% 
 
Number of residents trained through Georgia's Graduate Medical Education programs (filled positions) 
 
2,315 
 
Percentage of Graduate Medical Education applicants holding a degree from a 
 
N/A 
 
Georgia medical school 
 
Percentage of residency program graduates practicing in Georgia (all specialties) 
 
61.50% 
 
Percentage of GME residency slots receiving funding from Georgia Board of Physician Workforce 
 
55.00% 
 
Percentage of residents completing the GME exit survey 
 
82.80% 
 
62.80% 2,406 N/A 
58.40% 55.00% 97.60% 
 
57.00% 2,557 N/A N/A 
57.00% 88.00% 
 
60.00% 2,992 N/A 
43.20% 58.00% 87.80% 
 
Georgia Board for Physician Workforce: Mercer School of Medicine Grant 
 
Percentage of graduates entering core specialties (primary care, family 
 
66.00% 
 
medicine, internal medicine, pediatrics, Ob/Gyn, emergency medicine, or 
 
general surgery) 
 
Number of medical students enrolled at Mercer University School of Medicine 
 
432 
 
Number of students in the first year class 
 
110 
 
Percentage of graduates practicing in Georgia 
 
64.00% 
 
67.00% 
448 111 63.40% 
 
72.50% 
460 107 53.23% 
 
75.00% 
473 108 59.64% 
 
Georgia Board for Physician Workforce: Morehouse School of Medicine Gran 
 
Percentage of graduates entering core specialties (primary care, family 
 
70.90% 
 
medicine, internal medicine, pediatrics, Ob/Gyn, emergency medicine, or 
 
general surgery) 
 
Number of medical students enrolled at Morehouse School of Medicine 
 
294 
 
Number of students in the first year class 
 
84 
 
Percentage of graduates practicing in Georgia 
 
47.00% 
 
78.90% 324 92 
46.00% 
 
77.60% 365 100 
43.00% 
 
75.30% 406 100 
43.00% 
 
Georgia Board for Physician Workforce: Physicians for Rural Areas 
 
Number of physicians receiving loan repayment 
 
32 
 
36 
 
44 
 
40 
 
Number of students receiving scholarships 
 
10 
 
6 
 
1 
 
0 
 
23 
 
 Program Performance Measures: 
Percentage of qualified applicants receiving loan repayment award 
Percentage of scholarship recipients who default 
Percentage of loan repayment recipients still practicing in rural Georgia 
Percentage of scholarship recipients still practicing in rural Georgia 
 
FY 2016 Actual 
100.00% 
0.00% 
66.70% 
27.98% 
 
FY 2017 Actual 
100.00% 
0.00% 
66.67% 
27.98% 
 
FY 2018 Actual 
100.00% 
8.33% 
65.79% 
29.61% 
 
FY 2019 Actual 
100.00% 
8.00% 
65.63% 
39.09% 
 
Georgia Board for Physician Workforce: Undergraduate Medical Education 
 
Percentage of UME graduates entering primary care/core specialty residency 
 
58.40% 
 
from Emory Medical School 
 
Number of Georgia residents enrolled in Emory Medical School 
 
175 
 
Number of Georgia residents enrolled in Mercer Medical School 
 
432 
 
Percentage of UME graduates entering primary care/core specialty residency from Mercer Medical School 
Number of Georgia residents enrolled in Morehouse School of Medicine 
 
66.00% 249 
 
Percentage of UME graduates entering primary care/core specialty residency from Morehouse School of Medicine 
Average amount of UME funds per Georgia resident attending medical school at Emory Medical School 
Average amount of UME funds per Georgia resident attending medical school at Mercer Medical School 
Average amount of UME funds per Georgia resident attending medical school at Morehouse School of Medicine 
Percentage of Emory Medical School UME graduates entering residency in Georgia 
Percentage of Mercer Medical School UME graduates entering residency in Georgia 
Percentage of Morehouse School of Medicine UME graduates entering residency in Georgia 
 
70.90% $4,109.08 $3,093.38 
N/A 23.00% 28.00% 13.00% 
 
Georgia Composite Medical Board 
Number of initial licensure applications processed Number of licensure applications renewals processed Number of complaints received Number of investigations Percentage of licenses issued or denied within 90 days of application Number of disciplinary actions taken against licensed professionals Average investigator caseload 
 
4,236 23,950 
2,495 1,029 79.00% 
56 23 
 
67.40% 197 448 
67.00% 254 
78.90% $3,650.13 $2,982.89 
N/A 29.20% 27.40% 21.10% 
4,768 24,011 
1,789 803 
74.00% 49 20 
 
57.30% 187 460 
72.50% 267 
77.60% $3,845.32 $2,905.07 $2,288.00 
32.20% 42.20% 47.40% 
4,418 20,237 
2,281 1,004 80.15% 
34 23 
 
73.20% 180 473 
75.00% 256 
75.30% $3,994.86 $2,825.23 $2,386.31 
26.80% 35.20% 39.70% 
4,343 24,764 
2,619 1,152 86.00% 
128 24 
 
24 
 
 Program Performance Measures: Georgia Drugs and Narcotics Agency 
Number of inspections conducted for the Board of Pharmacy for all of its registrants who purchase, distribute, dispense, and sell pharmaceuticals 
Number of investigations of complaints of Board registrants 
Number of all other investigations 
 
FY 2016 Actual 
1,364 
427 
204 
 
FY 2017 Actual 
1,591 
345 
131 
 
FY 2018 Actual 
2,086 
275 
131 
 
FY 2019 Actual 
2,128 
282 
97 
 
25 
 
 Program Performance Measures: 
Department of Corrections 
County Jail Subsidy 
Average number of days in county jail attributed to lack of state prison bed space 
Number of incomplete sentencing packets returned to counties for completion 
Number of prisoner sentencing packets processed 
Average Physical Prison Bed Occupancy Rate 
Average number of inmates in county jails pre-adjudication 
 
FY 2016 Actual 
8.0 3,249 29,182 92.14% 23,692 
 
FY 2017 Actual 
11.5 3,269 27,902 96.70% 23,378 
 
FY 2018 Actual 
12.0 3,434 29,864 94.50% 23,794 
 
FY 2019 Actual 
7.0 3,367 29,491 97.10% 24,201 
 
Departmental Administration (DOC) 
Number of payments processed 
Percentage of payments made electronically 
Number of audit findings 
Agency turnover rate 
 
55,773 96.30% 
1 28.45% 
 
61,558 96.50% 
0 27.23% 
 
42,108 90.95% 
0 25.94% 
 
83,542 91.87% 
N/A 31.01% 
 
Detention Centers 
Occupancy rate Three-year felony reconviction rate Number of GED diplomas received while in a detention center Number of Parole Revocations sentenced to a Detention Center Number of Probation Revocations sentenced to a Detention Center Number of Detainees sentenced to Diversion Centers (RSAT) Total number of individual detainees sent to a Detention Center Average length of stay at a Detention Center in days 
 
71.80% 27.10% 
63 708 1,885 3,495 6,724 84.0 
 
80.50% 26.80% 
171 687 1,829 3,411 6,532 81.0 
 
88.60% 27.30% 
270 634 1,873 3,289 7,017 79.0 
 
93.30% 28.90% 
206 149 2,891 3,297 7,328 84.0 
 
Food and Farm Operations 
Cost per day per offender (food only) 
Percentage of annual food requirement produced through farm 
Total revenue from food and commodities produced 
Savings across state agencies from commodities produced vs. purchased 
 
$1.49 
 
$1.48 
 
$1.48 
 
$1.43 
 
42.20% 
 
42.60% 
 
42.00% 
 
41.00% 
 
$7,087,749.00 $6,526,638.00 $6,060,384.97 $6,897,604.43 
 
$6,786,838.10 $6,827,068.86 $5,686,208.33 $5.934,549.36 
 
26 
 
 Program Performance Measures: 
Profit from sales used to offset GDC food service costs 
Number of medical meals served to offenders 
Number of offenders requiring special diets 
 
FY 2016 Actual 
$1,747,595.13 
 
FY 2017 Actual 
$1,722,894.70 
 
FY 2018 Actual 
$1,470,576.94 
 
FY 2019 Actual 
$2,560,962.55 
 
3,202,712 
 
3,477,253 
 
3,661,764 
 
3,923,504 
 
19,796 
 
19,486 
 
19,860 
 
11,983 
 
Health 
Total daily health cost per inmate, including physical health, mental health, dental care Daily cost per inmate for physical health care 
Daily cost per inmate for dental care 
Daily cost per inmate for mental health care 
Number of telemedicine treatment/consultation hours 
Total cost of health service providers 
Cost of medications 
Number of physical health care encounters 
Medicaid claims paid 
Percentage of inmates on a mental health caseload 
 
$10.28 
 
$12.21 
 
$11.67 
 
$12.17 
 
$8.57 
 
$10.45 
 
$9.92 
 
$10.40 
 
$0.38 
 
$0.44 
 
$0.49 
 
$0.49 
 
$7.86 
 
$7.50 
 
$7.35 
 
$7.35 
 
263.0 
 
269.3 
 
281.0 
 
323.5 
 
$36,689,847.00 $44,023,012.00 $39,739,072.00 $57,384,387.00 
 
$39,084,847.14 $42,303,325.00 $43,088,639.00 $41,801,123.00 
 
2,842,903 
 
2,568,416 
 
2,565,193 
 
7,050,463 
 
162 
 
272 
 
138 
 
148 
 
19.00% 
 
18.00% 
 
20.00% 
 
20.00% 
 
Offender Management 
Occupancy rate (prisons and all centers) 
 
104.20% 
 
104.30% 
 
104.10% 
 
95.80% 
 
Number of admissions 
 
18,391 
 
17,023 
 
$18,672.00 
 
18,144 
 
Number of releases 
 
18,131 
 
16,464 
 
18,302 
 
17,987 
 
Number of transfers 
 
56,829 
 
53,296 
 
55,975 
 
57,009 
 
Number of sentence packets processed 
 
29,689 
 
27,793 
 
30,259 
 
29,115 
 
Number of records requests processed 
 
N/A 
 
1,297 
 
2,392 
 
3,816 
 
Number of inmates in GDC custody who have detainers before released 
 
14,881 
 
14,887 
 
14,795 
 
14,894 
 
Average number of days to process inmates into GDC custody from county jails 
 
8 
 
7 
 
5 
 
7 
 
Total expenditures for County Prison Subsidy 
 
$35,662,160.00 $36,306,480.00 $34,152,920.00 $34,263,820.00 
 
27 
 
 Program Performance Measures: Private Prisons 
Occupancy rate 
Three-year felony reconviction rate 
Number of GED diplomas received in private prisons 
Number of contracted private prison beds as a percentage of all inmate beds 
Average daily cost per inmate 
State Prisons 
Physical utilization rate 
Three-year felony re-conviction rate 
Number of GED diplomas received 
Number of vocational and on-the-job training certificates earned 
General population bed utilization rate 
Number of inmates enrolled in GED programs 
Number of inmates enrolled in vocational training and on-the-job training certificate programs Number of vocational and on-the-job training certificate programs offered across all state prison facilities Number of charter high school diplomas earned 
Number of inmates enrolled in charter high school programs 
 
FY 2016 Actual 
99.40% 30.10% 
240 16.77% $50.26 
 
FY 2017 Actual 
98.60% 30.00% 
358 16.52% $50.26 
 
FY 2018 Actual 
98.00% 28.30% 
308 16.22% $49.46 
 
FY 2019 Actual 
98.20% 30.10% 
348 16.14% 
N/A 
 
94.50% 26.40% 
764 3,196 97.96% 
N/A N/A N/A N/A N/A 
 
94.80% 27.30% 
1,624 4,805 97.75% 
N/A N/A N/A N/A N/A 
 
94.50% 27.60% 
2,165 7,364 97.75% 10,519 10,375 
202 101 325 
 
94.50% 28.90% 
1,883 12,272 97.55% 
9,924 14,579 
239 87 
239 
 
Transition Centers 
Percentage of offenders who successfully completed Transition Centers (TC) programming Occupancy rate 
Three-year felony reconviction rate 
Number of transition center beds as a percentage of all inmate beds 
Room and board fees collected 
Employment rate for TC offenders statewide 
Percentage of vacant security positions 
 
80.00% 
 
79.18% 
 
81.01% 
 
79.61% 
 
98.80% 
 
98.40% 
 
94.80% 
 
98.20% 
 
21.10% 
 
18.60% 
 
20.40% 
 
19.60% 
 
5.57% 
 
5.49% 
 
5.29% 
 
5.24% 
 
$5,825,937.51 $6,506,144.57 $6,532,208.54 $6,781,444.86 
 
90.00% 
 
94.00% 
 
93.00% 
 
95.00% 
 
8.46% 
 
6.79% 
 
9.02% 
 
12.61% 
 
28 
 
 Program Performance Measures: 
Department of Community Supervision 
Departmental Administration (DCS) 
Percentage of electronic payments by ACH 
Number of audit findings 
Agency turnover rate 
Percentage of transactions processed on behalf of attached Agency 
Number of open records requests fufilled 
Number of IT service requests 
 
FY 2016 Actual 
 
FY 2017 Actual 
 
FY 2018 Actual 
 
FY 2019 Actual 
 
81.00% 0 
N/A 5.76% 
N/A 10,456 
 
80.91% 0 
13.09% 6.00% 338 8,369 
 
83.39% 0 
12.53% 2.37% 448 11,455 
 
83.05% N/A 
14.55% 2.43% 604 12,434 
 
Field Services 
Number of offenders under active supervision (cumulative) 
Daily cost of supervision per offender 
Percentage of employable offenders who are employed 
Percentage of offenders complying with court/Parole Board ordered community service Percentage of offenders complying with court/Parole Board ordered financial obligations Percentage of individuals successfully completing community supervision 
Percentage of offenders revoked to prison 
Percentage of offenders returned to prison for committing a new felony within three years Percentage of offenders identified with criminogenic needs referred to treatments Percentage of offenders identified with criminogenic needs completing treatments Percentage of participants that complete Day Reporting Center programming 
Percentage of offenders that successfully complete Aftercare Services 
Average caseload per community supervision officer 
Percentage of required contacts made in the community 
Percentage of new Community Supervision Officer candidates successfully completing the Basic Community Supervision Officer Training course 
Misdemeanor Probation 
Number of audits completed on misdemeanor probation providers 
 
N/A 
 
258,843 
 
275,777 
 
212,434 
 
N/A 
 
$1.94 
 
$2.11 
 
$2.20 
 
N/A 
 
N/A 
 
65.87% 
 
50% 
 
N/A 
 
N/A 
 
N/A 
 
N/A 
 
N/A 
 
17.68% 
 
N/A 
 
N/A 
 
N/A 
 
N/A 
 
N/A 
 
N/A 
 
N/A 
 
N/A 
 
N/A 
 
N/A 
 
N/A 
 
N/A 
 
N/A 
 
N/A 
 
N/A 
 
N/A 
 
N/A 
 
N/A 
 
N/A 
 
N/A 
 
N/A 
 
N/A 
 
N/A 
 
44% 
 
36% 
 
36% 
 
N/A 
 
64.40% 
 
64.00% 
 
60.00% 
 
N/A 
 
139 
 
105 
 
109 
 
N/A 
 
N/A 
 
82.36% 
 
N/A 
 
N/A 
 
79% 
 
90% 
 
86% 
 
N/A 
 
41 
 
80 
 
55 
 
29 
 
 Program Performance Measures: 
Number of on-site visits with misdemeanor probation providers 
Number of misdemeanor probation contracts reviewed 
Number of trainings provided to misdemeanor probation providers 
 
FY 2016 Actual 
N/A 
N/A 
N/A 
 
FY 2017 Actual 
46 
175 
N/A 
 
FY 2018 Actual 
82 
782 
16 
 
FY 2019 Actual 
59 
66 
20 
 
Governor's Office of Transition, Support, and Reentry 
Percentage of identified inmates placed into Georgia's Prisoner Re-Entry Initiative (GA PRI) program prior to release Number of supervisees discharged from GA-PRI for non-completion violation of probation or parole Number of re-entry contacts made with community resources 
Number of inmates identified for Georgia's Prisoner Reentry Initiative 
Prison In-Reach Specialist average annual caseload 
 
N/A 
 
N/A 
 
32% 
 
73% 
 
N/A 
 
566 
 
1,193 
 
769 
 
N/A 
 
10,866 
 
20,142 
 
20,992 
 
N/A 
 
23,733 
 
27,320 
 
22,626 
 
N/A 
 
181 
 
492 
 
289 
 
30 
 
 Program Performance Measures: 
Department of Community Supervision: Attached Agencies 
Georgia Commission on Family Violence 
Number of Family Violence Intervention Programs certified in Georgia 
Number of site visits with Family Violence Intervention Programs 
Number of individuals trained on family violence awareness 
Number of active family violence task forces 
Number of family violence task forces receiving technical assistance 
 
FY 2016 Actual 
 
FY 2017 Actual 
 
FY 2018 Actual 
 
FY 2019 Actual 
 
110 
 
112 
 
116 
 
N/A 
 
20 
 
29 
 
N/A 
 
1,825 
 
3,329 
 
N/A 
 
38 
 
42 
 
N/A 
 
N/A 
 
42 
 
31 
 
 Program Performance Measures: 
Department of Defense 
Departmental Administration (DOD) 
Number of Audit Findings 
Number of payments processed 
Percentage of payments made electronically 
Voucher lines entered 
Agency turnover rate 
Total GADOD economic impact 
 
FY 2016 Actual 
 
FY 2017 Actual 
 
FY 2018 Actual 
 
FY 2019 Actual 
 
0 9,924 69.00% 25,269 23.10% 
N/A 
 
0 11,239 72.00% 29,207 21.30% 
N/A 
 
1 12,542 73.00% 70,770 30.90% $853M 
 
0 11,255 75.00% 76,505 43.00% $971M 
 
Military Readiness 
Successful responses by GADoD to GEMA's requests for assistance 
Total State Defense Force volunteer mandays for state and community support missions Average number of ARNG Guardsmen trained per Readiness Centers 
Average cost of GaARNG Site Improvement 
Total average number of Deployment Eligible Guardsmen 
ARNG Billeting Units: number of paid nights 
Federal dollars received per state dollar invested 
Number of mandays due to personnel activations in State Active Duty by Army and Air National Guard requested by GEMA Total number of Guardsmen mobilized in Title 10 Status (CONUS and OCONUS) Number of ARNG Site Improvements 
Counter Drug cost savings due to support to Law Enforcement agencies 
 
100% 13,263 
184 $963,633.00 
13,686 58,460 
$5.71 N/A N/A N/A N/A 
 
100% 16,771 
184 $910,493.00 
12,311 71,404 
$8.77 N/A N/A N/A N/A 
 
100% 
 
100% 
 
2,777 
 
1,055 
 
186 
 
186 
 
$947,000.00 $1,151,042.00 
 
10,292 
 
10,576 
 
74,707 
 
79,179 
 
$42.60 
 
$39.00 
 
10,846 
 
7,075 
 
1,193 
 
2,704 
 
8 
 
6 
 
$70,850 
 
$181,594 
 
Youth Educational Services 
Number of at-risk youth graduating from the Youth Challenge Academy 
Percentage of Youth Challenge Academy graduates that earn their academic credentials through either General Education Diploma or High School Diploma Percentage of Youth Challenge Cadets that meet Department of Defense standard for success six months after graduation Average State cost per cadet 
Percentage of Youth Challenge Graduates who could not be contacted at six months after graduation 
 
797 41% 84% $3,794 10% 
 
850 54% 84% $2,752 11% 
 
926 49% 71% $5,774 32% 
 
919 37% 70% $5,172 69% 
 
32 
 
 Program Performance Measures: 
Department of Driver Services 
Departmental Administration (DDS) 
Number of super speeder citations paid 
Super speeder citations paid percentage rate 
Super speeder revenue collected 
Average number of days to process payments to vendors 
Percentage of payments made electronically to vendors 
Total number of continuing education units awarded 
Full Time Agency Turnover 
Training modules completed 
Full Time Driver Examiner 1 turnover rate 
Full Time Driver Examiner 2 turnover rate 
Full Time manager turnover rate 
Full Time assistant manager turnover rate 
Part time examiner turnover rate 
Average number of days to process endorsement applications 
Number of drivers license fraud investigations 
Percentage of permanent documents mailed to customers within 14 days(Target 98%) Percentage of permanent documents mailed to customers within 14 days through Online services processing Number of traditional calls answered by non traditional channels 
Number of Payments processed online 
Percentage of Contact Center customer calls abandoned 
Percentage of fraud investigations determined to be unfounded 
Percentage of fraud investigations that resulted in actual fraud 
 
FY 2016 Actual 
 
FY 2017 Actual 
 
FY 2018 Actual 
 
FY 2019 Actual 
 
61,941 76.30% $13,305,587 
21 55.90% 
3,645 40.38% 
5347 31.52% 17.98% 11.86% 14.58% 110.19% 
8.0 1,286 99.55% 99.12% 26,022 168,843 17.14% 20.20% 79.80% 
 
66,195 78.60% $14,219,555 
20 50.40% 
9,150 36.00% 
7,191 36.00% 22.00% 15.00% 19.00% 82.00% 
7.0 1,042 96.76% 99.13% 25,626 314,130 15.91% 18.79% 81.21% 
 
68,670 76.00% $14,306,750 
25 58.00% 
3865 17.50% 
7,750 36.00% 15.00% 
3.00% 10.00% 68.00% 
6.0 924 95.20% 97.70% 20,587 502,309 27.78% 14.80% 85.20% 
 
76,359 77.6% $16,412,637 
28 56.00% 
1,220 22.00% 
7,786 39.00% 20.00% 17.00% 30.00% 89.00% 
6.2 782 97.27% 99.40% 17,712 741,464 14.39% 7.59% 92.41% 
 
33 
 
 Program Performance Measures: License Issuance 
Number of Real ID cards issued % of individuals enrolled in Real ID Total number of License, Commercial Driver's License, Motor Cycle License or Identification Card renewals requested Number of CDL medical certifications completed 
Number of valid CDL drivers 
Number of Motorcycle licenses issued 
Reduction in issuance process time due to motorcycle safety class participation (in hours) Number of students enrolled in motorcycle safety program classes 
Total number of commercial drivers license exams monitored 
Number of online transactions processed 
Number of online accounts opened 
Number of drivers seeking chauffeur/for hire endorsements 
Number of Customer Service Center customers served 
Percentage of Customer Service Center customers served within 30 minutes or less (Target: 95%) Number of customer calls to the Contact Center 
Percentage of customer calls to the Contact Center answered within 3 minutes or less (Target: 85%) Number of citations processed by Records Management 
Percentage of citations processed by Records Management within 10 days 
Percentage of fraud investigations completed within 60 days (Target: 70%) 
 
FY 2016 Actual 
1,600,430 69.60% 
1,418,612 N/A 
336,376 86,805 2,987 5,974 593 
426,122 367,550 
4,972 4,261,284 
93.60% 1,583,348 
51.35% 245,142 90.00% 54.74% 
 
FY 2017 Actual 
1,567,452 83.99% 
1,538,310 162,980 352,136 131,969 4,047 7,807 637 503,789 354,963 1,268 N/A 95.97% 
1,605,969 59.58% 201,479 
100.00% 53.48% 
 
FY 2018 Actual 
2,565,828 89.00% 
1,383,625 155,677 345,995 156,502 3,746 7,489 696 730,853 504,126 758 
3,856,916 96.82% 
1,755,806 48.34% 186,836 97.00% 74.90% 
 
FY 2019 Actual 
2,927,937 95.90% 
1,478,547 159,912 353,846 126,918 3,201 7,012 605 826,338 470,426 719 
3,556,677 95.38% 
1,407,923 69.45% 171,851 99.00% 68.58% 
 
Regulatory Compliance 
Percentage of regulated programs in compliance 
Average number of days for Regulatory Compliance programs that are out of compliance to become compliant Total number of driver safety programs regulated, e.g. driver training, DUI schools Number of certification applications for regulated programs 
Number of audit findings 
Number of students enrolled in Online Alcohol and Drug Awareness Programs (EADAP) 
34 
 
85.10% 11.48 876 2,132 0 15,107 
 
88.71% 8.10 
1,014 3,036 
34 12,048 
 
89.00% 9.50 904 
2,410 103 
24,407 
 
94.00% 7.00 897 
2,154 190 
25,624 
 
 Program Performance Measures: 
Bright from the Start: Georgia Department of Early Care and Learning 
Child Care Services 
Average days to respond to category one serious complaints 
Percentage of licensed child care learning centers, group day care homes, and family day care homes that are compliant with licensing rules Number of licensing, monitoring, technical assistance, and complaint investigation visits to child care learning centers, group day care homes, and family day care homes in order to increase compliance and raise quality Number of audit findings 
Percentage of weekly Child Care Subsidy Payments processed electronically 
Percentage of providers receiving complaints regarding serious incidents requiring medical attention or missing child incidents (Category 1 and 2) Percentage of early care and education programs that have been in deficient licensing status within the last 12 months 
Nutrition Services 
Number of feeding sites for both the Child and Adult Care Food Program and Summer Food Service Program Number of meals served by providers in the Child and Adult Care Food Program and the Summer Food Service Program Percentage of accurately submitted monthly claims reimbursed within 10 days of receipt Number of program provider trainings provided on healthier menu options 
Number of counties participating in the Child and Adult Care Food Program 
Number of counties participating in the Summer Food Service Program 
 
FY 2016 Actual 
 
FY 2017 Actual 
 
FY 2018 Actual 
 
FY 2019 Actual 
 
1 92% 14,432 
N/A 100% 
N/A N/A 
 
1 98% 15,069 
0 100% 
N/A N/A 
 
1 99% 14,784 
N/A 100% 
4% 2% 
 
1 99% 14,525 
0 100% 
9% 1% 
 
7,277 86,175,410 
99% 3 
153 150 
 
6,560 84,070,504 
98% 5 
158 154 
 
6,560 83,657,499 
98% 5 
158 154 
 
7,296 84,745,720 
98% 9 
156 158 
 
Pre-Kindergarten Program 
Georgia Pre-Kindergarten program enrollment 
Number of children on Pre-Kindergarten waiting list 
Percentage of classrooms implementing Work Sampling System (WSS) online in order to monitor and report student progress 
Percentage of children rated as "in process" or "proficient" on at least 80% of the WSS Language and Literacy Indicators 
Percentage of children rated as "in process" or "proficient" on at least 80% of the WSS Mathematics indicators 
Percentage of new Pre-Kindergarten teachers who attended both days of New Pre-K Teacher Institute who scored at 80% or above on all proficiency quizzes 
Percentage of Pre-Kindergarten Lead Teachers who are retained in the PreKindergarten program 
 
80,825 4,663 100% 96% 94% 98% 76% 
 
80,874 4,596 100% 
96% 94% 96% 80% 
 
80,536 4,065 100% 96% 95% 93% 81% 
 
80,493 4,630 100% 96% 94% 98% 81% 
 
35 
 
 Program Performance Measures: Quality Initiatives 
Number of compliant licensed early care and education programs that participate in the Quality Rating and Improvement System 
Percentage of compliant licensed early care and education programs that participate in the Quality Rating and Improvement System 
Number of unique early learning professionals in the INCENTIVES Program 
Percentage of early learning and education programs that have improved their level of quality in the Quality Rating and Improvement System 
Percentage of INCENTIVES Program participants who increased their education level from the initial credential/degree earned 
Percentage of Quality Rating and Improvement System rated early care and education programs in the top two tiers (2- or 3-star rating) 
Percentage of children who receive Childcare and Parent Services (CAPS) eligible subsidies who are served in Quality Rated programs 
Number of unique early learning professionals in the SCHOLARSHIPS program 
Number of referrals offered to families by the Statewide Parental Referral System 
Number of children served in the Rising Pre-Kindergarten and Rising Kindergarten Summer Transition Programs 
Number of submitted Quality Rated portfolios supported by the Child Care Resource and Referral System for participation in the Quality Rating and Improvement System 
Percentage of DECAL Scholars remaining in Pre-Kindergarten classroom for at least five years 
 
FY 2016 Actual 
2,438 51% 
1,461 N/A 11% 59% 26% 
1,167 28,680 
2,636 574 
N/A 
 
FY 2017 Actual 
2,868 61% 
1,311 48% 3% 60% 34% 
1,208 28,109 
3,106 510 
N/A 
 
FY 2018 Actual 
3,482 75% 
1,280 47% 4% 68% 41% 
1,280 35,178 
3,252 510 
N/A 
 
FY 2019 Actual 
3,351 75% 
1,174 58% 5% 70% 62% 
1,039 43,560 
3,420 941 
N/A 
 
36 
 
 Program Performance Measures: 
Department of Economic Development 
Departmental Administration (DEcD) 
Number of audit findings Number of days from requisition to purchase order dispatch Number of payments processed Percentage of payments processed electronically Average number of days to process payments Agency turnover rate 
Film, Video, and Music 
Direct Capital investment (in millions) Projects initiated Work days created by film and television production Leads scouted resulting into initiated project Value of tax credits certified 
Georgia Council for the Arts 
Number of counties served by GCA 
Georgia Council for the Arts - Special Project 
Number of grant awards 
Global Commerce 
Number of jobs created Direct capital investment (millions) Number of active projects initiated Number of companies assisted Active projects resulting in retention, relocation or expansion 
International Relations and Trade 
Key clients(statewide) Trade Successes 
 
FY 2016 Actual 
 
FY 2017 Actual 
 
FY 2018 Actual 
 
FY 2019 Actual 
 
0 3 4,860 68 4 13.0 
 
2 3 5,009 69 4 12.7 
 
N/A 3 
5,515 71 4 
10.9 
 
N/A 3 
4,509 71 4 
20.9 
 
$2,000 
 
$2,700 
 
$2,700 
 
245 
 
320 
 
455 
 
1,202,256 
 
3,301,100 
 
4,365,500 
 
58 
 
50 
 
25 
 
$606,026,394 $800,277,268 $801,058,816 
 
$2,900 399 
2,035,056 38 
859,812,794 
 
129 
 
128 
 
131 
 
130 
 
94 
 
85 
 
312 
 
214 
 
22,029 $4,170 
586 671 
58 
 
30,039 $5,332 
815 1,028 
46 
 
27363 $5,566 
866 1,110 
48 
 
28,960 $7,489 
749 973 
44 
 
761 
 
821 
 
1,396 
 
2,081 
 
389 
 
253 
 
267 
 
241 
 
37 
 
 Program Performance Measures: Rural Development 
Regions where community meeting were attended. There are a total of 12 regions. Community Visits 
Companies visited 
Small and Minority Business Development 
Number of companies served 
Number of community visits 
Number of Resource Awareness recipients 
Tourism 
Tourism expenditures (in billions per calendar year) 
Visitors to the Visitor Information centers 
Tourists visiting Georgia (in millions per calendar year) 
Unique visitors to the Explore Georgia website 
Impressions 
 
FY 2016 Actual 
N/A 
N/A 
N/A 
 
FY 2017 Actual 
N/A 
N/A 
N/A 
 
FY 2018 Actual 
N/A 
N/A 
N/A 
 
FY 2019 Actual 
10 
99 
52 
 
1,016 78 
876 
 
759 76 
1,011 
 
586 65 
1,263 
 
454 34 
1,215 
 
$27.47 4,931,909 
102 4,539,657 589,393,220 
 
$28.50 11,396,252 
105 5,121,591 632,708,559 
 
$29.60 13,674,169 
109 5,130,189 550,667,538 
 
$31.50 13,428,121 
112 4,660,000 546,754,642 
 
38 
 
 Program Performance Measures: 
Department of Education 
Agricultural Education 
Grades 6-12 student enrollment in Extended Day/Year programs 
Number of schools providing Extended Day/Year programs 
Percentage of agriculture teachers meeting all required Extended Day/Year program standards Average number of monthly Extended Day contact hours reported 
Average number of Extended Year contact hours reported 
Percentage of performance standards met on the Area Teacher program work evaluation Percentage of classroom agriculture teachers meeting all required program standards Average number of monthly Area Teacher contact hours reported 
Number of teachers trained by Agriculture Area Teachers 
Percentage of performance standards met on the Young Farmer Teacher program work evaluation Young Farmer participants per instructor 
Average number of contact hours reported by the Young Farmer teacher monthly report Enrollment in program events and activities at FFA Youth Camp facilities 
Number of FFA events held at Camp John Hope and the Georgia FFA-FCCLA Center 
 
FY 2016 Actual 
 
FY 2017 Actual 
 
FY 2018 Actual 
 
FY 2019 Actual 
 
41,117 
 
41,953 
 
42,288 
 
N/A 
 
310 
 
317 
 
325 
 
N/A 
 
98% 
 
98% 
 
98% 
 
N/A 
 
40 
 
40 
 
43 
 
N/A 
 
345 
 
351 
 
352 
 
N/A 
 
98% 
 
100% 
 
100% 
 
N/A 
 
98% 
 
96% 
 
97% 
 
N/A 
 
44 
 
52 
 
56 
 
N/A 
 
434 
 
455 
 
465 
 
N/A 
 
95% 
 
95% 
 
96% 
 
N/A 
 
188 
 
193 
 
195 
 
N/A 
 
32 
 
32 
 
36 
 
N/A 
 
7,697 
 
7,281 
 
7,561 
 
N/A 
 
120 
 
115 
 
118 
 
N/A 
 
Grants for Career, Technical and Agricultural Education, and Technology 
 
Percentage of high school students who earn an industry credential 
 
N/A 
 
Percentage of school districts that have not received a career, technical, or agricultural (CTAE) equipment grant (Construction-Related Equipment (CRE) Grant, Creating Opportunities Needed Now to Expand Credentialed Training (CONNECT) Grant, etc.) in more than seven years 
Average award per recipient school/facility 
 
42.2% N/A 
 
N/A 44.4% 
N/A 
 
N/A 46.1% 
N/A 
 
N/A 38.3% 
$27,429 
 
Business and Finance Administration 
Agency turnover rate Number of audit findings Number of payments processed Percentage of payments processed electronically Number of open records requests 
 
15.5% 0 
227,845 94.0% 117 
 
8.6% 0 
150,641 99.0% 127 
 
11.4% 0 
134,874 99.0% 116 
 
10.9% N/A N/A N/A 141 
 
39 
 
 Program Performance Measures: 
Central Office 
State Central Office cost per FTE (i.e., student) 
 
FY 2016 Actual 
 
FY 2017 Actual 
 
FY 2018 Actual 
 
FY 2019 Actual 
 
$2.33 
 
$2.41 
 
$3.52 
 
$2.58 
 
Charter Schools 
Number of charter schools 
Number of charter school petitions reviewed by the Georgia Department of Education Number of charter schools authorized 
Percentage of charter school requests for renewal approved 
Number of students enrolled in charter schools 
Charter school student graduation rate 
Number of charter system petitions reviewed by the Georgia Department of Education Number of approved charter systems operating 
Number of planning grants awarded 
Number of contact hours reported by planning consultants 
Number of facilities grants awarded 
Average value of facilities grants awarded 
Number of Federal Charter School Program grants awarded 
 
115 27 24 
92.0% 90,875 78.1% 
10 32 
4 10,671 
9 $155,556 
0 
 
106 33 20 
71.0% 84,392 76.0% 
2 42 
3 18,490 
11 $127,273 
0 
 
113 35 31 
88.0% 86,549 73.9% 
9 45 
3 35,646 
10 $147,500 
26 
 
110 27 25 
100.0% 74,669 
N/A 17 45 3 
28,156 16 
$87,500 7 
 
Communities in Schools 
Number of at-risk students receiving intensive services 
Dropout rate for students served by Communities In Schools 
Graduation rate for students served by Communities In Schools 
Percentage of school districts with campuses participating in Communities In Schools Average amount of state funds spent per student served 
Total dollars leveraged 
 
13,018 
 
12,866 
 
13,891 
 
8,629 
 
3.2% 
 
3.2% 
 
4.1% 
 
4.6% 
 
88.7% 
 
91.4% 
 
96.2% 
 
93.2% 
 
22.8% 
 
22.8% 
 
22.8% 
 
24.4% 
 
$80.90 
 
$93.51 
 
$88.41 
 
$142.32 
 
$14,936,165.00 $13,582,560.00 $13,783,019.00 $7,171,632.00 
 
Curriculum Development 
Number of resources developed to support implementation of curricular standards (resources include standards, framework components, videos, and remediation support) 
 
978 
 
693 
 
453 
 
1,834 
 
40 
 
 Program Performance Measures: 
Average cost to develop a resource 
Number of unique visits to GeorgiaStandards.org 
Number of teachers attending curriculum and instruction training sessions 
Number of industry specific language training courses developed 
 
FY 2016 Actual 
$658.62 
915,095 
30,212 
0 
 
FY 2017 Actual 
$557.78 
770,330 
30,506 
0 
 
FY 2018 Actual 
$644.82 
749,810 
49,437 
0 
 
FY 2019 Actual 
330.82 
689,484 
16,288 
N/A 
 
Federal Programs 
Number of Title I schools 
Average cost per school implementing Title Programs 
 
1,633 $244,179 
 
1,651 $246,920 
 
1,647 $258,017 
 
1,638 $280,991 
 
Georgia Network for Educational and Therapeutic Support (GNETS) 
Number of students served 
 
4,492 
 
Cost per student (to include state and federal funds) 
 
$15,656 
 
Percentage of students who meet or exceed reading and math standards on 
 
N/A 
 
Milestones 
 
Percentage of students who are marked as proficient on the GAA 
 
N/A 
 
Percentage of students proficient in ELA on Milestones (EOG). 
 
3% 
 
Percentage of students proficient in ELA on Milestones (EOC). 
 
5% 
 
Percentage of students proficient in math on Milestones (EOG). 
 
2% 
 
Percentage of students proficient in math on Milestones (EOC). 
 
2% 
 
4,117 $17,491 
N/A N/A 2% 4% 3% 2% 
 
3,805 $19,179 
N/A N/A 3% 5% 3% 3% 
 
3,607 N/A N/A N/A 3% 9% 4% 3% 
 
Georgia Virtual School 
Number of courses offered 
Number of advanced placement courses offered 
Number of enrollments (in half-year segments) 
Number of systems with students enrolled in GaVS courses 
Percentage of students completing courses 
Percentage of students passing the appropriate End of Course Test for courses that require such a test Percentage of Credit Recovery students who passed final exam 
 
120 27 
29,193 154 
94.00% 85.92% 97.00% 
 
124 27 
29,119 142 
93.60% 84.60% 97.00% 
 
127 26 
30,400 151 
94.25% 87.50% 97.00% 
 
120 26 
29,727 122 
86.70% 85.96% 98.50% 
 
41 
 
 Program Performance Measures: Information Technology Services 
Average bandwidth allocated per school expressed in megabits per second 
Percentage of school systems connected to the statewide network 
Percentage of classrooms with internet connection 
Average amount of local support for information technology 
Average school bandwidth overall (including local support) 
 
FY 2016 Actual 
100 100.00% 
99.29% 
N/A 
228 
 
FY 2017 Actual 
100 100.00% 
99.32% 
1,518 
207 
 
FY 2018 Actual 
100 100.00% 
99.70% 
1,955 
261 
 
FY 2019 Actual 
100 100.00% 
99.82% 
1,314 
213 
 
Non Quality Basic Education Formula Grants 
Number of students served in residential treatment facilities 
Average educational cost per student served in a residential treatment facility 
 
796 $6,561 
 
Nutrition 
Number of lunches served (in millions) 
Average number of lunches served daily 
Percentage of children participating in the lunch program 
Percentage of children participating in the breakfast Program 
Average cost of breakfast per student 
Average cost of lunch per student 
Percentage of local school systems under review that are in full compliance with the nutritional standards required by the USDA Percentage of school districts with more than 75% of students participating in the Free and Reduce Lunch Program 
 
202 1,120,668 
68.2% 37.0% $1.67 $3.22 93.8% 45.1% 
 
Preschool Disabilities Services 
Number of three- and four-year old students with disabilities served by this program 
Cost of program per student served 
Percentage of children receiving preschool handicapped services who improved functioning in acquisition and use of knowledge and skills 
Percentage of children receiving preschool handicapped education services who remain in their regular education peer cohort 
 
9,515 $3,304 84.20% 54.90% 
 
Pupil Transportation 
Average number of buses operated daily 
Average number of students transported daily 
 
14,854 1,012,6990 
 
797 $7,211 
202 1,091,592 
67.2% 36.1% $1.83 $3.25 89.5% 47.6% 
9,656 $3,490 85.73% 52.89% 
14,858 963,622 
 
772 $7,315 
195 1,090,019 
66.6% 35.2% $1.31 $3.50 96.5% 42.0% 
9,983 $3,562 84.30% 51.90% 
14,671 1,007,996 
 
811 $7,197 
196 1,076,733 
65.9% 35.9% $1.83 $3.25 96.4% 42.5% 
9,894 $3,775 83.38% 
N/A 
14,761 1,008,772 
 
42 
 
 Program Performance Measures: 
Average amount of state and local funds expended per student on pupil transportation Number of buses used for daily student transport exceeding useful life 
Average number of miles driven per driver per day 
Number of vehicles passing stopped buses 
Daily miles all systems 
 
FY 2016 Actual 
$474.44 
6,299 
52 
8,289 
778,655 
 
FY 2017 Actual 
$506.92 
4,718 
54 
7,945 
795,923 
 
FY 2018 Actual 
$547.25 
5,303 
54 
7,465 
787,672 
 
FY 2019 Actual 
5,063 52 
8,737 771,598 
 
Quality Basic Education Program 
Number of FTEs (i.e., students) 
Statewide high school graduation rate (cohort method) 
Statewide high school dropout rate 
Number of students served by the Georgia Special Needs Scholarship 
Average scholarship award per student participating in the Georgia Special Needs Scholarship Average number of buses operated daily 
Average number of students transported daily 
Average amount of state and local funds expended per student on pupil transportation Number of school nurses and school nurse assistants 
Average number of students served by a school nurse or nurse assistant 
Number of school nurses or school nurse assistants per school 
Percentage of students requiring remedial coursework in college 
Percentage of students enrolled in postsecondary education within 16 months of graduation College and Career Ready Performance Index (CCRPI) Score for Elementary Schools College and Career Ready Performance Index (CCRPI) Score for Middle Schools College and Career Ready Performance Index (CCRPI) Score for High Schools 
 
1,736,628 79.4% 2.7% 4,185 
$5,614.00 14,854 
1,012,690 $474.44 1,729 1,016 1 N/A 64.9% N/A N/A N/A 
 
1,744,714 80.6% 2.8% 4,553 
$5,722.00 14,858 
963,622 $506.92 
1,936 907 0.84 N/A N/A N/A N/A N/A 
 
1,746,203 81.6% 2.8% 4,664 
$6,672.00 14,761 
1,007,996 $547.25 1,867 947 0.82 N/A N/A 77.8 76.2 75.3 
 
1,747,005 82% N/A N/A N/A 
14,761 1,008,772 
N/A 1,869 
946 0.81 N/A N/A 77.1 72.1 77.0 
 
Regional Education Service Agencies (RESAs) 
Number of teachers/school staff earning Professional Learning Units through courses and workshops 
 
25,728 
 
17,245 
 
19,995 
 
N/A 
 
Number of teachers/school staff attending other professional learning activities 
 
87,372 
 
112,306 
 
133,762 
 
N/A 
 
43 
 
 Program Performance Measures: 
Total number of contact hours earned by teachers and school staff through workshops and training Amount saved through regional contracts 
Number of attendees at technology focused trainings conducted 
Number of PLUs earned through RESA courses and workshops 
 
FY 2016 Actual 
N/A 
$30,884,088 
28,348 
77,630 
 
FY 2017 Actual 
N/A 
$42,193,413 
24,482 
59,737 
 
FY 2018 Actual 
N/A 
46,675,994 
36,755 
69,310 
 
FY 2019 Actual 
N/A 
N/A 
N/A 
N/A 
 
School Improvement 
 
Percentage of high schools served and classified as Focus that had an increase 
 
100.00% 
 
89.00% 
 
50.00% 
 
N/A 
 
in the four year cohort graduation rate from the previous year 
 
Percentage of schools served that demonstrated an increased CCRPI score from the previous year 
 
66.50% 
 
47.05% 
 
42.3% 
 
N/A 
 
Number of districts implementing Teacher/Leader Keys Evaluation System (TKES/LKES) 
 
180 
 
180 
 
180 
 
N/A 
 
Average number of Priority schools served by a School Effectiveness Specialist Team 
 
13 
 
13 
 
26 
 
N/A 
 
State Charter School Commission Administration 
Number of operational state charter schools in Georgia 
Number of applications received 
Number of new charter schools authorized 
Number of state charter schools closed by the State Charter Schools Commission due to poor academic and/or financial performance Number of training activities conducted with existing charter schools 
Number of training activities conducted with potential charter schools 
Number of charter schools outperforming comparison school districts based on the College and Career Ready Performance Index (CCRPI) and value-added impact scores Number of charter schools performing above the statewide average for CCRPI 
 
20 
 
23 
 
27 
 
29 
 
23 
 
12 
 
12 
 
22 
 
3 
 
6 
 
3 
 
7 
 
1 
 
0 
 
1 
 
0 
 
14 
 
15 
 
19 
 
25 
 
6 
 
4 
 
4 
 
14 
 
7 
 
10 
 
14 
 
17 
 
3 
 
9 
 
5 
 
10 
 
State Schools 
Number of students enrolled at Atlanta Area School for the Deaf 
Number of students enrolled at Georgia Academy for the Blind 
Number of students enrolled at Georgia School for the Deaf 
Percentage of students in grades 1-12 completing Individualized Education Program goals at Atlanta Area School for the Deaf Percentage of students in grades 1-12 completing Individualized Education Program goals at Georgia Academy for the Blind Percentage of students in grades 1-12 completing Individualized Education Program goals at Georgia School for the Deaf 
 
179 115 101 99% 97% 100% 
 
185 100 
85 100% 100% 100% 
 
182 106 
85 99% 100% 100% 
 
194 101 
75 100% 100% 100% 
 
44 
 
 Program Performance Measures: 
Percentage of graduates completing transition plans at all three state schools 
Percentage of prior year's graduates at Atlanta Area School for the Deaf that have a positive postsecondary outcome: career, schooling, job training Percentage of prior year's graduates at Georgia Academy for the Blind that have a positive postsecondary outcome: career, schooling, job training Percentage of prior year's graduates at Georgia School for the Deaf that have a positive postsecondary outcome: career, schooling, job training Cost per student at Atlanta Area School for the Deaf 
Cost per student at Georgia Academy for the Blind 
Cost per student at Georgia School for the Deaf 
Graduation rate at Atlanta Area School for the Deaf 
Graduation rate at Georgia Academy for the Blind 
Graduation rate at Georgia School for the Deaf 
 
FY 2016 Actual 
100% 86% 87% 75% 
$48,487 $73,957 $67,934 
100% 100% 100% 
 
FY 2017 Actual 
100% 88% 43% 70% 
$48,982 $89,736 $76,394 
100% 100% 100% 
 
FY 2018 Actual 
100% 90% 86% 75% 
$52,017 $84,637 $73,538 
100% 100% 100% 
 
FY 2019 Actual 
100% 94% 90% 80% 
$42,822 $87,002 $83,331 
100% 100% 100% 
 
Technology/Career Education 
Total student enrollment in grades 6-12 
 
577,825 
 
591,172 
 
N/A 
 
N/A 
 
Total student enrollment in grades 9-12 
 
344,971 
 
350,948 
 
N/A 
 
N/A 
 
Number of high school concentrators (students with 3 or more classes in a Career Pathway) 
Number of professional development workshops for teachers 
 
119,852 
 
130,547 
 
N/A 
 
N/A 
 
366 
 
209 
 
N/A 
 
N/A 
 
Number of industry certified programs 
 
483 
 
476 
 
N/A 
 
N/A 
 
Career and technology student organization membership 
 
150,084 
 
156,384 
 
N/A 
 
N/A 
 
Cost per student served (unduplicated count) 
 
N/A 
 
N/A 
 
N/A 
 
N/A 
 
Graduation rate for Career, Technology, and Agricultural Education concentrators 
 
94.8% 
 
96.0% 
 
N/A 
 
N/A 
 
Difference of Career, Technology, and Agricultural Education graduation rate from the state average 
 
15.4% 
 
15.4% 
 
N/A 
 
N/A 
 
Total student enrollment in grades 6-8 
 
232,854 
 
240,224 
 
N/A 
 
N/A 
 
Testing 
Number of Georgia Milestones tests administered 
Average Georgia Milestones cost per student 
Number of Georgia Milestones tests administered online 
 
4,215,905 $5.48 
2,713,395 
 
3,187,001 $7.47 
2,650,374 
 
3,237,211 $7.74 
2,852,196 
 
3,169,258 $8.16 
3,166,213 
 
45 
 
 Program Performance Measures: 
Number of Advanced Placement (AP) exams administered 
Number of students taking AP exams 
Number of AP test fees subsidized 
Percentage of students statewide who obtained a score of three (3) or higher on advanced placement exams 
Tuition for Multiple Disability Students 
Number of students with disabilities served in residential placements 
Average total cost per student 
Percentage of all services covered by state grant funds 
 
FY 2016 Actual 
149,968 
86,734 
24,282 
56% 
 
FY 2017 Actual 
153,154 
87,545 
25,283 
57% 
 
FY 2018 Actual 
154,479 
87,109 
23,123 
59% 
 
FY 2019 Actual 
N/A 
N/A 
N/A 
N/A 
 
14 
 
15 
 
13 
 
N/A 
 
$198,197 
 
$103,463 
 
$176,911 
 
N/A 
 
48.0% 
 
50.9% 
 
51.0% 
 
N/A 
 
46 
 
 Program Performance Measures: 
Employees' Retirement System of Georgia 
Deferred Compensation 
Number of participants 
Total assets under management (in millions) 
Cost per participant 
 
FY 2016 Actual 
 
FY 2017 Actual 
 
FY 2018 Actual 
 
FY 2019 Actual 
 
63,037 $1,252 
58 
 
68,542 $1,453 
62 
 
72,699 $1,615 
60 
 
76,137 $1,801 
58 
 
Georgia Military Pension Fund 
Number of retirees & beneficiaries receiving benefits 
Total benefit payments made 
New retiree on-time processing rate 
 
915 $963,000 
79% 
 
985 $1,042,000 
64% 
 
1,076 $1,138,000 
77% 
 
1,148 $1,221,000 
77% 
 
Public School Employees Retirement System 
Number of retirees & beneficiaries receiving benefits 
Total benefit payments made (in millions) 
New retiree on-time processing rate 
 
17,626 $57.90 
98% 
 
18,104 $59.38 
99% 
 
18,492 $61.82 
97% 
 
18,990 $63.64 
97% 
 
System Administration (ERS) 
Number of active enrollees in the Employees' Retirement System (ERS) plan New retiree on-time processing rate for the ERS plan Percentage of ERS plan service retirement applications processed without error Number of retirees & beneficiaries receiving benefits through the ERS plan Total benefit payments made for the ERS plan (in millions) Average speed to answer incoming calls (in seconds) Number of calls dropped compared to volume of calls Number of audit findings in annual financial audit 
 
59,766 98.1% 92.9% 48,449 $1,347.63 
69 4.1% 
0 
 
60,983 98.4% 93.9% 49,632 $1,394.28 
93 5.2% 
0 
 
60,406 97.7% 92.0% 50,863 $1,413.30 
69 4.2% 
0 
 
59,207 98.5% 95.3% 52,275 $1,443.76 
90 5.0% 
0 
 
47 
 
 Program Performance Measures: 
State Forestry Commission 
Commission Administration (SFC) 
Number of audit findings 
Total federal dollars received agency wide 
 
FY 2016 Actual 
 
FY 2017 Actual 
 
FY 2018 Actual 
 
FY 2019 Actual 
 
N/A $12,396,615 
 
N/A $6,466,832 
 
0 $17,143,762 
 
0 $14,893,632 
 
Forest Management 
Number of water quality exams conducted on logging and forestry operations 
Number of acres covered by forest management plans 
Number of forested acres in the state 
Landowners reached through educational programs 
 
1,998 351,714 24,634,900 
59,748 
 
1,188 556,571 24,728,400 357,265 
 
1,217 492,832 24,564,762 308,748 
 
1,188 508,172 24,520,480 595,250 
 
Forest Protection 
Number of acres burned by wildfires Average fire response time (in minutes) Number of online and automated burn permits issued Percentage of burn permits issued online Number of acres per firefighter Dollar value of property destroyed/damaged by forest fires Number of wildfire arson investigations conducted Number of fire fighters trained and certified in wild land firefighting 
 
9,970 26.0 
783,255 91% 
66,758 $3,163,294 
61 87 
 
71,084 29.0 
776,460 91% 
68,620 $5,296,044 
86 112 
 
15,385 25.6 
820,250 92% 
68,620 $2,767,273 
42 97 
 
7,037 25.2 
746,177 92% 
68,620 $3,806,132 
27 93 
 
Tree Seedling Nursery 
Amount of revenue generated through seedling sales 
Number of seedlings sold 
Percentage of seedlings sold as compared to total seedlings grown and available in inventory for sale Number of orders filled 
Number of customers served 
Revenue generated through seedlings sales, seed sales, and timber sales 
 
$1,043,743 10,622,290 
79.71% 2,549 1,361 
$1,287,512 
 
$888,453 12,260,780 
87.33% 2,934 1,541 
$1,203,494 
 
$1,071,596 12,484,990 
92.84% 2,734 1,541 
$1,310,270 
 
$811,501 9,653,088 
74.23% 3,503 1,765 
$987,730 
 
48 
 
 Program Performance Measures: 
Office of the Governor 
Governor's Emergency Fund 
Amount of dollars appropriated for Governor's Emergency Fund (GEF) 
Percentage of state general funds appropriated for GEF 
Percentage of GEF used for disaster relief 
Percentage of GEF used for contingencies designated to a specific agency 
Number of funding requests approved for GEF 
Amount of GEF appropriation remaining at fiscal year end 
 
FY 2016 Actual 
 
FY 2017 Actual 
 
FY 2018 Actual 
 
FY 2019 Actual 
 
$21,062,041 0.11% 0.00% 
100.00% 3 
$0 
 
$25,062,041 0.12% 
21.10% 75.06% 
5 $0 
 
$21,062,041 0.11% 
65.00% 100.00% 
4 $0 
 
$80,394,096 0.35% 
83.00% 100.00% 
4 $0 
 
Governor's Office of Planning and Budget 
Number of State Agency Strategic Plans reviewed Number of budget amendments approved Average number of days to process amendments (from submittal to approval) Number of allotments processed Average number of days to process allotments (from submittal to warrant) 
 
67 
 
70 
 
78 
 
77 
 
772 
 
735 
 
532 
 
518 
 
6.5 
 
6.8 
 
6.4 
 
5.6 
 
601 
 
609 
 
975 
 
1,001 
 
5.0 
 
6.4 
 
6.7 
 
6.3 
 
49 
 
 Program Performance Measures: 
Office of the Governor: Attached Agencies 
Office of the Child Advocate 
Number of child welfare complaints (per calendar year) 
Average time to complete an investigation 
Percentage of teams that remain in compliance with Child Abuse Protocol requirements 
 
FY 2016 Actual 
 
FY 2017 Actual 
 
FY 2018 Actual 
 
FY 2019 Actual 
 
700 60 
66% 
 
545 56 
78% 
 
653 65 
73% 
 
645 60 
68% 
 
Georgia Emergency Management and Homeland Security Agency 
Percentage of all requests for state assets and mutual aid assistance handled successfully 
Number of Georgia counties with an approved Annual County Emergency Management Work Plan 
Total number of projects open in the Public Assistance grant program 
 
100% 158 N/A 
 
Total number of projects open in the Hazard Mitigation grant program 
 
60 
 
Number of Certified Emergency Managers trained by the agency 
 
54 
 
Number of days the State Operations Center was open to coordinate state 
 
12 
 
response to disasters or emergencies 
 
Number of school safety training programs provided 
 
59 
 
Number of persons that attended agency sponsored WebEOC training 
 
231 
 
Dollar value of payments processed to local governments 
 
$39,001,517 
 
Number of Homeland Security subawards managed 
 
$128 
 
Number of counties with wireless emergency 911 plans 
 
177 
 
100% 158 
3,322 54 
105 54 
118 347 $78,339,828 $265 175 
 
100% 161 
2,827 110 61 21 100 386 
$53,444,913 298 175 
 
100% 161 
2,811 130 72 74 148 237 
$94,909,794 364 175 
 
Georgia Commission on Equal Opportunity 
Percentage of employment discrimination complaints against a state agency closed within 90 days (per calendar year) 
Percentage of successful performance evaluations by the U.S. Equal Employment Opportunity Commission (per calendar year) 
Percentage of successful performance evaluations by the U.S. Department of Housing and Urban Development (per calendar year) 
Number of employment discrimination complaints received against a state agency (per calendar year) 
Average number of hours to complete an employment discrimination investigation (per calendar year) 
Number of fair housing complaints received (per calendar year) 
Percentage of fair housing complaints closed within 100 days (per calendar year) 
Average number of hours to complete a fair housing complaint investigation (per calendar year) 
 
11% 100% 
N/A 77 
800 30 
20% 2,400 
 
17% 100% 
N/A 50 
1,200 30 
10% 2,400 
 
17% 100% 
N/A 29 
104 21 5% 
260 
 
15% 100% 
N/A 47 52 13 8% 
104 
 
50 
 
 Program Performance Measures: Office of the State Inspector General 
Number of complaints received Number of no probable cause complaints Number of probable cause complaints resulting in an investigation Average time to resolve a complaint (in hours) Number of cases open/active at year end Number of cases closed Percentage of recommendations accepted by state agencies Number of outreach and training events conducted Number of cases concluded with action Value of fraud referred for prosecution 
 
FY 2016 Actual 
204 
 
FY 2017 Actual 
184 
 
FY 2018 Actual 
227 
 
FY 2019 Actual 
313 
 
181 
 
168 
 
205 
 
281 
 
23 
 
16 
 
22 
 
32 
 
N/A 
 
N/A 
 
70 
 
140 
 
21 
 
15 
 
30 
 
30 
 
218 
 
222 
 
253 
 
255 
 
100% 
 
100% 
 
100% 
 
100% 
 
18 
 
20 
 
21 
 
30 
 
14 
 
25 
 
16 
 
21 
 
$10,020,843.80 $7,704,382.75 $8,113,363.87 $7,337,552.89 
 
Georgia Professional Standards Commission 
Number of approved educator preparation programs 
Average processing time for certification cases submitted with all necessary documentation (in days) 
Number of certification cases completed 
Number of individuals with an active GaPSC credential 
New ethics complaints received 
Percentage of ethics cases extended by the Commission past the 60 calendarday timeframe established in Georgia code 
Percentage of ethics cases cleared by the Commission voting "no probable cause" after an investigation 
Number of P-16 educators and administrators reached through outreach events and training opportunities 
Percentage of educator preparation program completers who qualify for certification 
Percentage of completers of a PSC-approved teacher preparation program who are employed in a Georgia public school the year after program completion and remain employed for at least three years Percentage of completers of a PSC-approved teacher preparation program who are employed in a Georgia public school the year after program completion and earns an unsatisfactory or ineffective annual performance rating in one of the first five years of employment Percentage of students enrolled in Georgia-approved educator preparation baccalaureate programs that passed the Georgia Assessment for the Certification of Educators on the first attempt 
 
966 8 
79,912 303,844 
1,579 18% 40% 
12,543 80% N/A N/A 
N/A 
 
921 6 
87,517 309,158 
1,801 15% 31% 
10,088 89% N/A N/A 
N/A 
 
921 6 
94,597 309,991 
1,758 16% 30% 
7,435 90% N/A N/A 
N/A 
 
941 6 
91,159 311,377 
1,940 17% 25% 
5,572 90% 86% 6% 
92% 
 
51 
 
 Program Performance Measures: Governor's Office of Student Achievement 
Average number of days to complete an audit 
Number of elementary and middle schools audited statewide 
Number of elementary and middle schools flagged for testing irregularities 
Average number of unique visits to GOSA website per month 
Number of research studies published 
Number of policy briefings on educational developments published on GOSA website Number of Georgia Milestones Assessments monitored by the state 
Percentage of students in schools served by mentors reading on benchmark 
Percentage of school districts who nominated a student for the Governor's Honors Program Percentage of schools audited that were flagged requiring further inquiry 
 
FY 2016 Actual 
95 1,721 
19 21,517 
4 6 N/A 62% N/A N/A 
 
FY 2017 Actual 
79 1,811 
54 22,689 
4 6 N/A 55% 74% N/A 
 
FY 2018 Actual 
129 1,815 
37 22,511 
4 1 N/A 55% 71% N/A 
 
FY 2019 Actual 
171 1,826 
38 41,866 
3 2 38 63% 70% 6% 
 
52 
 
 Program Performance Measures: 
Department of Human Services 
Adoptions Services 
Number of finalized adoptions 
Percentage of children exiting foster care for adoption within 24 months of their last removal from home Percentage of adoptions finalized within six months of adoptive placement 
Number of finalized adoptions as a percentage of total eligible children 
Percentage of children with an adoption disruption (i.e., children in an adoptive home but the adoption is not finalized) 
After School Care 
Number of youth who participate in afterschool and summer programs 
Percentage of youth in foster care who participate in after school programs 
 
FY 2016 Actual 
 
FY 2017 Actual 
 
FY 2018 Actual 
 
FY 2019 Actual 
 
1,027 28.43% 91.78% 45.15% 
2.26% 
 
1,186 24.28% 88.53% 47.10% 
2.37% 
 
1,201 22.07% 89.16% 39.45% 1.26% 
 
1,427 18.71% 91.12% 43.30% 
2.38% 
 
21,357 3.55% 
 
56,136 1.40% 
 
34,420 1.99% 
 
40,578 2.26% 
 
Child Abuse and Neglect Prevention 
Total number of children reached 
Total number of families reached 
Number of community-based partnerships 
Number of local entities participating in Abstinence Education Grant Program 
 
94,431 18,793 
217 35 
 
N/A 
 
77,963 
 
99,957 
 
N/A 
 
15,224 
 
8,888 
 
221 
 
45 
 
33 
 
35 
 
61 
 
40 
 
Child Support Services 
Percentage of current support being paid as ordered (per federal fiscal year) 
 
62.00% 
 
61.00% 
 
60.26% 
 
60.43% 
 
Percentage of families receiving arrears payments (per federal fiscal year) 
 
66.70% 
 
64.67% 
 
62.51% 
 
63.51% 
 
Number of active cases (per federal fiscal year) 
 
409,760 
 
417,670 
 
395,872 
 
380,350 
 
Percentage of requests for service that resulted in orders established for case (per federal fiscal year) 
Total monies collected and redistributed to custodial parents and the state treasury (per federal fiscal year) 
 
89.52% 
 
88.94% 
 
90.58% 
 
91.10% 
 
$737,364,369.00 $744,331,799.06 $622,353,585.00 $610,674,546.00 
 
Child Welfare Services 
Number of calls received by CPS Intake Communication Center 
Number of calls screened out 
Number of investigations conducted 
Number of substantiated maltreatment incidents 
 
147,819 25,523 50,958 34,327 
 
123,100 26,219 34,166 14,046 
 
191,802 21,221 38,451 16,620 
 
182,388 39,927 40,494 13,895 
 
53 
 
 Program Performance Measures: 
Percentage of children seen within 24 hours of the receipt of the report of alleged maltreatment Number of Family Preservation cases 
Number of Family Support cases 
Percentage of children who return home within 12 months of being removed 
Percentage of children who were victims of subsequent maltreatment within 6 months Percentage of foster children who re-enter foster care within 12 months 
Child Protective Service worker average caseload 
Child Protective Service worker turnover rate 
Percentage of state served by Child Advocacy Centers 
Number of forensic interviews conducted by Child Advocacy Centers 
Percentage of forensic interviews conducted for Sexual Abuse Allegations 
 
FY 2016 Actual 
87.78% 8,354 
39,437 73.08% 
5.26% 6.23% 
17.3 32.37% 93.25% 
9,222 66.00% 
 
FY 2017 Actual 
30.41% 6,370 
59,913 63.79% 
5.29% 5.68% 
16.1 29.14% 92.00% 10,802 70.00% 
 
FY 2018 Actual 
20.24% 7,307 
54,549 59.72% 
2.88% 4.96% 
15 36.50% 97.00% 11,613 68.06% 
 
FY 2019 Actual 
91.33% 7.155 
47,066 55.06% 
2.37% 3.98% 
17.4 34.80% 98.20% 12,104 71.70% 
 
Community Services 
Number of low-income individuals who were assisted by Community Services Block Grant Funds 
Number of individuals receiving emergency assistance 
 
114,781 130,474 
 
131.02 104.375. 
 
Percentage of participants who were unemployed and obtained a job 
 
19.00% 
 
22.00% 
 
Percentage of participants who became employed and maintained a job for at least 90 days 
Percentage of participants who obtained educational skills/competencies required for employment 
Average amount spent per individual service outcome contracted through the community action agencies 
Number of senior citizens receiving services who maintain an independent living situation 
Number of individuals with disabilities served who maintain an independent living situation 
Percentage of low-income participants who obtained court-ordered child support payments leading to becoming more self-sufficient 
 
65.00% 40.46% Do not Collect 13,720 
9,281 3,544 
 
88.00% 41.11% Do Not Collect 13.675 
9,538 3,748 
 
Departmental Administration (DHS) 
Percentage of background investigations initiated by electronic fingerprinting technicians within 14 calendar days (Target: 95%) Number of Application Software Requests 
Number of clients receiving transportation services 
 
98.00% 586 
15,092 
 
99.00% 640 
24,704 
 
165,745 118,365 
8.00% 87.00% 38.90% 
N/A 16,604 
7,590 3,008 
99.00% 638 
14,807 
 
N/A N/A N/A N/A N/A N/A N/A N/A N/A 
99.00% 344 
20,696 
 
54 
 
 Program Performance Measures: 
Number of trips provided by transportation services 
Total funds expended for transportation 
Percentage of Application Software Requests completed by the agreed upon date Cost per trip for transportation services 
 
FY 2016 Actual 
2,300,539 
 
FY 2017 Actual 
2,264,002 
 
FY 2018 Actual 
2,164,229 
 
FY 2019 Actual 
1,950,214 
 
$26,412,590.00 $23,357,591.00 $25,048,153.00 $26,773,384.41 
 
88.23.% 
 
88.44% 
 
94.94% 
 
93.57% 
 
$11.48 
 
$10.32 
 
$11.57 
 
$11.89 
 
Elder Abuse Investigations and Prevention 
Number of reports of abuse, neglect, or exploitation 
 
45,255 
 
39,499 
 
50,159 
 
62,311 
 
Number of wards 
 
925 
 
809 
 
952 
 
917 
 
Number of complaints received by Long-Term Care Ombudsman 
 
3,532 
 
3,391 
 
4,259 
 
4,650 
 
Number of participants in the At-Risk Adult Crime Tactics Training Program 
 
406 
 
267 
 
354 
 
416 
 
Percentage of Adult Protective Services investigations initiated within 10 days 
 
92.94% 
 
94.60% 
 
94.00% 
 
93.00% 
 
Percentage of Adult Protective Services investigations completed within 30 days 
 
73.00% 
 
N/A 
 
81.80% 
 
73.80% 
 
Average Adult Protective Services investigator caseload 
 
24 
 
21 
 
25 
 
27 
 
Average Adult Protective Services guardianship manager caseload 
 
30 
 
24 
 
26 
 
25 
 
APS investigator turnover rate 
 
11.86% 
 
8.00% 
 
11.61% 
 
18.98% 
 
Public guardianship case manager turnover rate 
 
18.18% 
 
19.51% 
 
8.80% 
 
23.26% 
 
Percentage of reports resulting in an investigation 
 
37.00% 
 
24.00% 
 
67.00% 
 
87.00% 
 
Percentage of investigations where claims were substantiated 
 
37.00% 
 
31.00% 
 
38.90% 
 
39.90% 
 
Percentage of investigations reopened within 6 months (Case Recidivism) 
 
N/A 
 
4.65% 
 
N/A 
 
N/A 
 
Amount of consumer savings through Elderly Legal Assistance counseling 
 
$9,584,925.00 $11,123,785.00 $9,083,926.00 $11,068,368.00 
 
Percentage of Long-Term Care Ombudsman complaints resolved to client's satisfaction 
Number of legal cases represented 
 
94.00% 27,618 
 
54.00% 28,160 
 
68.70% 28,702 
 
69.00% 10,586 
 
Elder Community Living Services 
Number of months Non-Medicaid Home and Community Based Services program participants delayed admission into a more costly facility 
Non-Medicaid Home and Community Based Services clients served 
Average cost per Non-Medicaid Home and Community Based Services client 
 
46 24,404 $1,884.00 
 
49 33,970 $1,849.00 
 
46 33,875 $1,898.00 
 
50 30,251 $1,449.00 
 
55 
 
 Program Performance Measures: Elder Support Services 
Percentage of clients retaining employment for 6 months or longer 
Out-of-pocket savings to Medicare consumers 
Number of Aging & Disability Resource Connection clients served 
Percentage of clients receiving either home delivered meals or congregate meals that maintain or improve their nutrition risk score Number of seniors served meals at senior centers 
Number of seniors served home delivered meals 
Number of home delivered meals 
Number of Money Follows the Person transitions 
Money Follows the Person Savings to Medicaid (based on average Medicaid Nursing Home costs) Number of senior center meals served 
 
FY 2016 Actual 
68.9% 
 
FY 2017 Actual 
69.4% 
 
FY 2018 Actual 
45.0% 
 
FY 2019 Actual 
41.0% 
 
$44,993,878.00 $44,995,344.00 $14,908,302.00 $9,372,437.02 
 
115,175 
 
174,627 
 
79,689 
 
98,860 
 
73.0% 
 
65.0% 
 
69.5% 
 
65.0% 
 
14,808 
 
15,271 
 
15,311 
 
15,617 
 
13,732 
 
12,666 
 
13,645 
 
14,187 
 
2,466,355 
 
2,411,228 
 
2,497,845 
 
2,610,896 
 
204 
 
218 
 
255 
 
212 
 
$6,672,760.00 $7,629,346.00 $9,205,245.00 $7,632,000.00 
 
1,482,272 
 
1,470,017 
 
1,491,942 
 
1,583,114 
 
Energy Assistance 
Number of households that received energy assistance 
Number of households that received crisis energy assistance 
Number of households served through weatherization 
Average payment received for regular energy assistance 
Average payment received for crisis energy assistance 
Percentage of LIHEAP recipient households that have at least one member who is either elderly, disabled or, under the age of five Percentage of households authorized for assistance within 11 days from date of application Number of elderly households authorized for assistance in order to retain heating services 
Federal Eligibility Benefit Services 
Number of food stamp cases Food stamp eligibility accuracy rate (maintain error rate below national average) Percentage of individuals receiving Right from the Start Medicaid within 45 days of application 
 
129,446 27,816 N/A 
$338.57 $338.57 69.96% 
N/A N/A 
 
137,385 30,715 N/A 
$338.33 $341.53 69.82% 73.15% 
70,334 
 
140,795 36,563 N/A 
$346.81 $345.85 69.30% 70.61% 
71,675 
 
191,424 34,913 N/A 
$346.99 $345.67 74.96% 67.43% 107,161 
 
810,670 95.13% 83.12% 
 
762,684 95.30% 95.36% 
 
714,985 80.32% 74.16% 
 
659,707 90,87% 84.46% 
 
56 
 
 Program Performance Measures: Out-of-Home Care 
Number of licensed foster homes 
Number of children in the legal custody of DFCS 
Percentage of siblings placed together in out-of-home care 
Percentage of children in care for 12-24 months with two or fewer placement settings Percentage of children placed with relatives 
Percentage of children in congregate care 
Percentage of children who do not experience maltreatment while in foster care 
 
FY 2016 Actual 
6,495 19,448 66.68% 49.82% 27.97% 12.44% 98.83% 
 
FY 2017 Actual 
7,194 19,832 66.16% 57.72% 29.02% 11.65% 99.86% 
 
FY 2018 Actual 
7,936 21,235 68.28% 52.24% 34.97% 13.14% 99.76% 
 
FY 2019 Actual 
8,307 20,464 68.79% 47.78% 36.14% 15.13% 99.59% 
 
Refugee Assistance 
Percentage of participating refugees obtaining employment 
Percentage of refugees retaining employment for 90 days 
Percentage of refugees entering full time employment offering health benefits 
Cost per refugee entering employment 
Percentage of refugees receiving health screenings within their first 30 days in the country The number of eligible refugees receiving English language instruction 
The number of eligible refugees receiving social adjustment services 
Percentage of Refugees who terminate Refuge Cass Assistance/Temporary Assistance for Needy Families due to employment. Number of Refugees initially resettled in Georgia. 
Number of Refugees who entered full time employment. 
 
42.60% 88.00% 80.91% $832.93 75.00% 
1,608 1,280 89.00% 2,861 1,090 
 
85.97% 80.58% 80.38% $963.40 79.00% 
792 992 90.00% 2964 765 
 
60.00% 93.00% 66.00% $638.69 87.00% 
739 1,262 100.00% 
700 1,071 
 
52.26% 87.01% 55.37% $782.88 82.20% 
518 1,075 100.00% 1,305 
520 
 
Residential Child Care Licensing 
Number of new license and renewal applications processed 
 
Number of complaints and incident reports received 
 
Percentage of licensed facilities, agencies, and institutions who received a follow-up visit within the required time frame following issuance of an Enforcement Action 
Percentage of inspections closed within 30 days 
 
Percentage of received complaints and incident reports that result in investigations 
Average number of days for investigations 
 
Number of Supplemental Nutrition Assistance Program (SNAP) recovery 
 
referrals 
 
57 
 
313 4,959 87.0% 
53.6% 55.0% 
N/A N/A 
 
356 6,384 91.3% 
48.3% 12.7% 
94 11,555 
 
351 7,781 85.7% 
45.5% 11.5% 
101 7,714 
 
344 7,243 100.0% 
34.7% 18.5% 
165 7,852 
 
 Program Performance Measures: Support for Needy Families - Basic Assistance 
Number of adults receiving cash assistance 
Percentage of individuals receiving assistance within 45 days of application 
Number of child-only cases receiving cash assistance 
Support for Needy Families - Work Assistance 
Percentage of single parent households who are in qualified work activities 
Percentage of households who return to Temporary Assistance for Needy Families in 1st year following exit Percentage of cases renewed online 
 
FY 2016 Actual 
2,457 
90.52% 
9,659 
 
FY 2017 Actual 
2,182 
95.32% 
N/A 
 
FY 2018 Actual 
2,001 
79.89% 
N/A 
 
FY 2019 Actual 
1,533 
96.53% 
N/A 
 
81.22% 6.44% 
50.92% 
 
82.25% 8.85% N/A 
 
35.85% 6.89% 
61.76% 
 
N/A 8.01% 61.68% 
 
58 
 
 Program Performance Measures: 
Department of Human Services: Attached Agencies 
Council On Aging 
Percentage of participants who have a better understanding of issues that benefit elderly Georgians as a result of council training, education, and advocacy efforts (Target: 75%) Legislation, initiated, influenced and/or enacted each legislative session which benefits older Georgians (Target: 10) 
Forums and other events conducted which promote issues beneficial to elderly Georgians (Target: 20) 
Family Connection 
Family Connection collaboratives' training satisfaction rate 
Average dollar leveraged with cash and in-kind per state appropriated dollar by county collaborative (FY18 estimated amount) 
Number of local, regional, and statewide technical assistance events delivered 
Number of KIDS COUNT data tools 
 
FY 2016 Actual 
89% 16 
100 
87.4% $4.00 
N/A N/A 
 
FY 2017 Actual 
97% 17 
137 
90.8% $4.00 10,722 
8 
 
FY 2018 Actual 
97% 14 
126 
92.5% $4.00 17,000 
10 
 
FY 2019 Actual 
97% 14 
126 
86.9% $4.00 11,004 
9 
 
Georgia Vocational Rehabilitation Agency: Business Enterprise Program 
 
Percentage increase in the number of blind vendors 
 
5.6% 
 
1.0% 
 
1.0% 
 
2.0% 
 
Amount collected in total sales 
 
$8,325,949.00 $8,219,916.00 $7,890,912.57 $8,787,429.26 
 
Number of vendors 
 
71 
 
67 
 
63 
 
64 
 
Georgia Vocational Rehabilitation Agency: Departmental Administration 
 
Agency turnover rate 
 
10.1% 
 
Number of audit findings 
 
1 
 
Number of constituent complaints 
 
710 
 
Percentage of federal grants utilized 
 
90.0% 
 
Percentage of agency funding dedicated to administration 
 
6.0% 
 
18.8% 4 
305 92.0% 
6.0% 
 
15.0% 0 
264 92.0% 
6.0% 
 
21.5% 0 
372 95.0% 
6.0% 
 
Georgia Vocational Rehabilitation Agency: Disability Adjudication Services 
 
Percentage of disability benefit determinations found to be correct (Federal 
 
96.8% 
 
Standard: 97%) 
 
Average number of days to determine claims (Federal Standard: 137 days) 
 
121 
 
Number of claims adjudicated 
 
150,233 
 
98.1% 131 
174,379 
 
95.6% 140 
142,792 
 
93.5% 147 
127,294 
 
59 
 
 Program Performance Measures: 
 
FY 2016 Actual 
 
Georgia Vocational Rehabilitation Agency: Georgia Industries for the Blind 
 
Number of blind persons employed by GIB 
 
57 
 
Total revenue generated from products and services 
 
$6,617,992 
 
Percentage of total direct labor hours performed by individuals who are legally blind (Federal Minimum Standard: 75%) 
Percentage of total revenue from services 
 
77.30% 7.50% 
 
Percentage of total revenue from commercial sales 
 
0.01% 
 
Percentage of total revenue from federal sales 
 
84.70% 
 
Georgia Vocational Rehabilitation Agency: Vocational Rehabilitation Program 
 
Number of clients served 
 
34,307 
 
Percentage of cases determined eligible within 60 days from the date of application 
Percentage of individuals who obtained successful employment for at least 90 days after cases were closed (Federal Performance Level > 55.8%) 
Number of clients on the waiting list for services 
 
66% 65% 
2 
 
Number of residential Vocational Rehabilitation (VR) clients served 
 
568 
 
Average daily cost per student (in state general funds) 
 
$77.00 
 
Number of residential VR admissions 
 
463 
 
Average daily residential VR census 
 
135 
 
Average length of residential VR program participation (in days) 
 
107 
 
Percentage of residential VR individuals who obtain successful employment 
 
N/A 
 
FY 2017 Actual 
53 $6,115,599 
83.80% 8.30% 1.40% 
86.60% 
36,818 59% 51% 0 434 
$78.00 333 136 149 N/A 
 
FY 2018 Actual 
60 $6,397,226 
79.10% 9.53% 1.51% 
84.37% 
34,708 51% 42% 0 546 
$93.00 530 116 80 N/A 
 
FY 2019 Actual 
45 $6,636,086 
76.40% 10.06% 
0.03% 84.91% 
39,444 57% 29% 0 940 
$77.00 853 133 57 N/A 
 
60 
 
 Program Performance Measures: 
Commissioner of Insurance 
Departmental Administration (COI) 
Number of payments processed Percentage of payments processed electronically Average number of days to process payments Number of audit findings Agency turnover rate Average number of business days to execute a contract 
Enforcement 
Number of cases closed with actions Fines collected Percentage of total cases closed with actions Number of cases referred to the Office of Administrative hearings (OSHA) 
Fire Safety 
Number of inspections conducted Percentage of mandated inspections completed (June to June) Percentage of inspections conducted that are re-inspections Number of permits and approvals issued Number of fire investigations initiated upon request of local authorities Number of fire investigations closed Number of investigations determined to be arson Number of arson investigations closed Amount of fines assessed 
Industrial Loan 
Numbers of lenders regulated Number of licensees audited 
 
FY 2016 Actual 
 
FY 2017 Actual 
 
FY 2018 Actual 
 
FY 2019 Actual 
 
N/A 
 
N/A 
 
2,025 
 
2,743 
 
N/A 
 
N/A 
 
90.00% 
 
72.55% 
 
N/A 
 
N/A 
 
1 
 
15 
 
0 
 
0 
 
3 
 
0 
 
N/A 
 
N/A 
 
9.00% 
 
26.00% 
 
N/A 
 
N/A 
 
N/A 
 
N/A 
 
307 $275,506 
N/A N/A 
 
313 $2,426,344 
14.0% 8 
 
226 $1,355,433 
60.0% 22 
 
208 $379,375 
6.4% 15 
 
51,518 54% 35% 
14,384 486 438 172 108 
$182,616 
 
44,916 34% 11% 
24,886 475 420 160 107 
$159,316 
 
48,519 37% 16% 
23,761 383 294 116 49 
$186,336 
 
43,402 30% 8% 
34,776 363 215 112 44 
$131,615 
 
1,083 1,099 
 
935 1,080 
 
925 1,472 
 
911 1,358 
 
61 
 
 Program Performance Measures: 
Number of new license applicants Number of consumer complaints Percentage of licensees audited per year Percentage of applicants approved Percentage of licensees paying taxes on online portal Annual restitution back to consumers 
Insurance Regulation 
Percent of domestic insurers who are financially stable Number of licensed insurance companies Average number of days to resolve consumer complaints Dollars returned to Georgia consumers via complaint resolution Number of fraud investigations completed 
 
FY 2016 Actual 
20 
45 
99% 
55% 
69% 
$1,052 
 
FY 2017 Actual 
6 
N/A 
96% 
82% 
67% 
N/A 
 
FY 2018 Actual 
17 
11 
97% 
59% 
74% 
$40,164 
 
FY 2019 Actual 
7 
24 
100% 
86% 
78% 
$45,724 
 
96% 1,512 
38 $9,101,782 
321 
 
N/A 1,564 
47 $10,736,229 
330 
 
93% 1,565 
38 $9,639,018 
373 
 
98% 1,613 
31 $10,257,906 
510 
 
62 
 
 Program Performance Measures: 
Georgia Bureau of Investigation 
Bureau Administration 
Accounts payable transactions processed 
Percentage of electronic payments 
Amount of payments processed 
Accounts payable transactions processed by GBI 
Accounts payable transactions processed by CJCC 
Agency turnover rate 
Number of open records requests fullfilled 
Number of audit findings 
 
FY 2016 Actual 
 
FY 2017 Actual 
 
FY 2018 Actual 
 
FY 2019 Actual 
 
32,031 
 
37,364 
 
42,091 
 
47,117 
 
59.70% 
 
65.77% 
 
65.63% 
 
64.21% 
 
$203,414,662.47 $245,288,024.78 $264,287,284.40 $312,022,973.99 
 
9,943 
 
10,984 
 
13,497 
 
14,384 
 
20,088 
 
26,380 
 
28,594 
 
32,733 
 
5.93% 
 
5.61% 
 
5.27% 
 
6.27% 
 
3,571 
 
3,590 
 
4,076 
 
4,437 
 
N/A 
 
0 
 
0 
 
0 
 
Criminal Justice Information Services 
Percentage of criminal history background service requests processed within 24 hours of receipt Percentage of manually reported final disposition data processed within 30 days of receipt Percentage of reported arrest data processed within two hours of receipt 
Number of applicant fingerprint based background checks completed 
Average daily message traffic for the Criminal Justice Information Services system 
Forensic Scientific Services 
Scientist turnover rate 
Backlog of cases 
Total number of reports released 
Percentage of reports released in 45 days 
Combined DNA Index System matches 
Open records requests received 
Number of child fatalities reviewed (per calendar year) 
 
99% 100% 
93% 494,681 1,996,543 
 
99% 100% 
95% 481,426 2,260,752 
 
99% 100% 
95% 422,439 2,332,405 
 
100% 100% 
95% 486,266 2,478,120 
 
7.48% 13,836 91,620 70.70% 
1,188 2,161 
559 
 
7.47% 24,977 84,300 60.40% 
1,422 2,966 
490 
 
6.67% 32,840 79,511 56.00% 
1,102 3,269 
497 
 
8.85% 36,341 92,690 54.20% 
977 3,942 
412 
 
63 
 
 Program Performance Measures: Regional Investigative Services 
Number of criminal investigations opened Number of criminal investigations closed 
Agent turnover rate 
Number of arrests by the Investigative Division 
Value of contraband seized 
 
FY 2016 Actual 
9,507 
9,068 
 
FY 2017 Actual 
9,888 
8,341 
 
FY 2018 Actual 
7,785 
7,943 
 
FY 2019 Actual 
7,030 
6,872 
 
1.19% 
 
2.20% 
 
2.60% 
 
2.49% 
 
1,007 
 
894 
 
893 
 
894 
 
$48,569,924.98 $133,014,150.20 $57,937,302.21 $89,055,872.33 
 
64 
 
 Program Performance Measures: 
Department of Juvenile Justice 
Community Service 
Percentage of DJJ Youth days served in Community Services 
Percentage of youth with no new offense while under community supervision 
Daily average of youth supervised by Community Services 
Community Services average caseload per officer 
Percentage of youth re-offending within one year after completion 
 
FY 2016 Actual 
 
FY 2017 Actual 
 
FY 2018 Actual 
 
FY 2019 Actual 
 
81.85% 87.35% 
8,550 19 
28.70% 
 
81.27% 88.69% 10,871 
23 23.51% 
 
82.17% 88.35% 
3,881 21 
22.46% 
 
82.69% 89.08% 
3,795 20 
21.42% 
 
Departmental Administration (DJJ) 
Percentage of new juvenile correctional officers that successfully completed new hire training Average number of days investigation cases remain open 
P.O.S.T. certified employee turnover rate 
 
87.00% 39 
46.00% 
 
67.85% 15 
30.65% 
 
89.58% 13 
66.20% 
 
70.74% 16 
71.22% 
 
Secure Commitment (YDCs) 
Number of youth served in YDCs 
Average utilization rate of average bed space 
Percentage of long-term youth discharged from commitment that are readjudicated or resentenced within one year of release Number of Short-Term Program days served 
Number of Short-Term Program youth served 
Youth Development Campus juvenile corrections officer turnover rate 
Youth Development Campus average cost per day 
Percentage of eligible youth receiving General Education Diploma/High School Diploma/Vocational Certificate 
Secure Detention (RYDCs) 
Average cost per care day 
Number of admissions to RYDCs 
Average length of stay (in days) 
Number of Short-Term Program (STP) sentence completions (RYDCs only) 
Number of STP sentence completions (RYDCs and YDCs) 
 
926 63.93% 24.62% 23,041 
1,047 45.00% $504.00 54.40% 
 
896 56.18% 22.82% 19,635 
869 45.66% $630.23 54.00% 
 
857 56.62% 21.64% 19,443 
863 83.33% $633.68 43.00% 
 
736 51.29% 13.36% 16,620 
721 100.00% $669.89 
53.00% 
 
$351.91 10,145 26 1,195 1,196 
 
$385.00 9,506 27 868 869 
 
$398.93 9,180 29 859 863 
 
$402.00 8,173 30 716 721 
 
65 
 
 Program Performance Measures: 
Number of validated status offenders detained in RYDCs Juvenile Correctional Officer (JCO) attrition rate Percentage of youth on mental health caseload Number of YDC youth housed in RYDCs Number of youth awaiting community placement Number of recreation staff Juvenile Detention Counselor (JDC) attrition rate Amount of paid in holiday/FLSA pay for security staff Number of youth with substance abuse needs 
 
FY 2016 Actual 
113 
 
FY 2017 Actual 
108 
 
FY 2018 Actual 
127 
 
FY 2019 Actual 
118 
 
54.30% 
 
71.62% 
 
90.31% 
 
62.32% 
 
37.90% 
 
37.93% 
 
41.13% 
 
41.97% 
 
92 
 
146 
 
133 
 
169 
 
71 
 
59 
 
72 
 
60 
 
38 
 
44 
 
43 
 
31 
 
37.87% 
 
28.81% 
 
100.00% 
 
40.54% 
 
$1,534,060.83 $1,960,659.06 $1,779,997.94 $1,353,857.23 
 
231 
 
232 
 
239 
 
172 
 
66 
 
 Program Performance Measures: 
Department of Labor 
Departmental Administration (DOL) 
Number of Audit Findings 
Average days to process a payment 
 
FY 2016 Actual 
 
FY 2017 Actual 
 
4 (2- Financial; 1 IT; 1 internal control) 
4.80 
 
3 (1 -Financial related; 1 IT related, 1 UI related) 
5.60 
 
Number of payments processed 
 
13,535 
 
14,668 
 
Percentage of payments made electronically 
 
43.97% 
 
46.17% 
 
Percentage of travel reimbursements paid within 30 days of submission of a complete travel voucher 
Percentage of federal financial reports submitted within 45 days of the end of the quarter 
Agency turnover rate 
 
99% 100% 10.83% 
 
98% 100% 11.48% 
 
Percentage of participating employees who completed the excel leadership class 
 
85% 
 
95% 
 
Number of documents digitized and stored through the Department's enterprise imaging application 
 
4,518,905 
 
3,270,545 
 
FY 2018 Actual 
0 
4.75 14,020 44.10% 
99% 100% 24.16 
0% 2,445,782 
 
FY 2019 Actual 
N\A 
3.95 13,966 41.54% 
99% 100% 19.34% 
0% 2,760,867 
 
Labor Market Information 
Rate of accurate data collected for the Current Employment Statistics program (fed. target is 98%) 
Survey response rate for the Occupational Employment Statistics Survey of employers (fed. target is 75%) 
Percentage of data accurately coded for the Quarterly Census of Employment and Wages report 
 
99.5% 77.48% 
99.7% 
 
99.4% 77.9% 99.4% 
 
99.2% 78.1% 99.6% 
 
99.2% 68.3% 99.6% 
 
Unemployment Insurance 
Percentage of unemployment benefits made within 21 days 
Percentage of UI recipients paid accurately 
Number of employers with a tax liability 
Percentage of new employer accounts with obligation determined within 90 days 
 
86.20% 90.60% 228,225 89.10% 
 
86.80% 95.00% 234,207 91.20% 
 
88.00% 98.80% 243,212 92.00% 
 
87.90% 95.91% 252,835 91.30% 
 
Workforce Solutions 
Percentage of customers retaining employment following services Percent of customers obtaining employment following services Number of ES customers receiving services Number of job orders received from businesses Jobs for Georgia graduation rate 
 
82.5% 63.4% 310,366 116,554 
99% 
 
80.7% 62.7% 439,447 158,035 
96.% 
 
70.1% 70.4% 496,180 167,632 
99% 
 
70.9% 70.0% 383,600 172,436 
98% 
 
67 
 
 Program Performance Measures: 
Department of Law 
Department of Law 
Department turnover rate 
Percentage of payments made by check 
Number of complaints and inquiries received and responded to by the Consumer Protection Unit 
 
FY 2016 Actual 
14.59% 47.53% 16,260 
 
FY 2017 Actual 
11.19% 36.87% 16,073 
 
FY 2018 Actual 
8.99% 24.44% 18,143 
 
FY 2019 Actual 
11.33% 21.47% 21,381 
 
Medicaid Fraud Control Unit 
Number of cases opened Percentage of cases resolved within one year Number of investigations concluded Dollar value of recovery Average collections per auditor 
 
240 
 
199 
 
159 
 
187 
 
45.00% 
 
24.00% 
 
29.00% 
 
25.00% 
 
214 
 
168 
 
148 
 
140 
 
$38,732,318.00 $317,974,744.00 $26,542,783.00 $11,368,482.00 
 
$5,533,188.00 $39,746,843.00 $3,317,848.00 $1,624,069.00 
 
68 
 
 Program Performance Measures: 
Department of Natural Resources 
Coastal Resources 
Number of participants in coastal education programs or outreach events 
Acres certified for public shellfish harvest 
Average days to process a Coastal Marshlands and Protection Act (CMPA) permit Average days to process a Shore Protection Act (SPA) permit 
Number of unauthorized activities resolved to a compliance standard within 90 days Number of Coastal Marshlands Protection Act (CMPA) permits 
Number of Shore Protection Act (SPA) permits 
 
FY 2016 Actual 
 
FY 2017 Actual 
 
FY 2018 Actual 
 
FY 2019 Actual 
 
26,249 8,532 79 55 45 17 11 
 
22,360 8,532 144 49 55 18 28 
 
21158 8,532 
165 121 
52 13 10 
 
25,245 8,532 216 96 38 8 11 
 
Environmental Protection 
Number of Notice of Violations issued 
Number of consent orders executed 
Settlement dollars collected for executed consent orders 
Number of air permit applications processed 
Water withdrawal for municipal and industrial water use (in gallons per capita per day) Number of agricultural water meters installed 
Average number of days to resolve a citizen complaint 
Percentage of public drinking water systems meeting federal health based standards Number of expedited air permits completed 
Percentage of landfills in compliance with groundwater standards 
 
3,644 1,179 $2,383,139 
671 146 
67 N/A 96.6% N/A N/A 
 
3,805 675 
$2,216,310 608 153 N/A N/A 
89.0% N/A N/A 
 
4,239 996 
$1,771,066 607 145 190 801 
98.3% 41 
61.0% 
 
4,597 987 
$2,329,517 573 145 346 259 
98.5% 59 
55.0% 
 
Hazardous Waste Trust Fund 
Number of sites removed from the Hazardous Site Inventory 
Dollar amount collected in hazardous waste fees, hazardous substance fees, and civil penalties Dollar amount reimbursed to local governments for cleanups 
Number of abandoned sites undergoing corrective action 
Number of abandoned sites on the HSI list 
 
11 $12,281,829 
$1,915,248 6 
65 
 
12 $15,722,245 
$2,357,108 9 
64 
 
11 
 
15 
 
$14,092,496 
 
$15,535,081 
 
$2,066,561 
 
$672,135 
 
12 
 
19 
 
65 
 
64 
 
69 
 
 Program Performance Measures: Historic Preservation 
Number of historic properties in Georgia that are listed in the National Register of Historic Places Number of historic properties that are being preserved as documented by the use of the Federal Rehabilitation Investment Tax Credit and State Preferential Property Tax Assessment Program for Rehabilitation Historic Property Number of renovation projects reviewed 
Law Enforcement 
Number of Boating Under the Influence arrests 
Number of boater/hunter safety students 
Number of licensed hunters and anglers 
Number of water and land search and rescue cases 
Number of hunting and boating incidents 
Number of boating vessels checked 
Number of licenses checked 
Number of citations issued 
Average number of cases per Ranger 
Average response (completion) time for hunting and boating incidents (in minutes) 
Parks Recreation and Historic Sites 
Percentage of customer comments indicating their overall park experience was good, very good, or excellent Number of park, recreation, and historic site visitations 
Average occupancy of cottages 
Average occupancy of campsites and yurts 
Average weekend occupancy for cottages 
Average weekend occupancy for campsites and yurts 
Number of rounds of golf booked 
Average return on investment of state parks as a whole 
Average return on investment for state park golf courses 
Number of park passes sold 
 
FY 2016 Actual 
82,600 
180 
 
FY 2017 Actual 
84,710 
237 
 
FY 2018 Actual 
84,320 
189 
 
FY 2019 Actual 
85,949 
176 
 
230 
 
447 
 
423 
 
351 
 
189 21,093 1,565,680 
449 177 22,697 51,993 15,846 
88 34 
 
193 23,765 1,553,739 
393 183 22,803 42,385 14,465 
76 33 
 
198 21,992 1,286,374 
375 149 26,279 49,848 17,413 
82 30 
 
190 22,735 1,276,382 
340 158 26,378 53,764 16,970 
80 31 
 
93.18% 8,357,847 
43% 37% 72.73% 61.12% 62,035 72% 76% 802,267 
 
93.00% 8,941,780 
45% 41% 73.70% 66.65% 68,958 74% 81% 907,458 
 
95.00% 9,063,094 
46% 42% 76.00% 65.00% 65,290 76% 69% 891,315 
 
95.00% 9,427,473 
46% 44% 77.00% 70.00% 69,632 81% 69% 898,547 
 
70 
 
 Program Performance Measures: Solid Waste Trust Fund 
Number of new or modified solid waste permits issued 
Percentage of tires cleaned up through enforcement. 
Percentage of tires cleaned up through state-led contract 
Percentage of tires cleaned up through local government reimbursement. 
Average number of days from initial inspection to state-led cleanup of scrap tire dump sites. Dollar amount reimbursed to local governments for scrap tire cleanups. 
Number of permitted scrap tire facilities 
 
FY 2016 Actual 
 
FY 2017 Actual 
 
FY 2018 Actual 
 
FY 2019 Actual 
 
14 
 
10 
 
7 
 
8 
 
N/A 
 
N/A 
 
9.4% 
 
4.6% 
 
N/A 
 
N/A 
 
33.4% 
 
59.5% 
 
N/A 
 
N/A 
 
57.2% 
 
35.9% 
 
N/A 
 
N/A 
 
853 
 
659 
 
N/A 
 
N/A 
 
$533,077 
 
$345,380 
 
N/A 
 
N/A 
 
3 
 
5 
 
Wildlife Resources 
Number of dollars generated for Georgia's economy per state appropriated dollar spent on fisheries management and fishing Percentage of hunters who rate their hunting experience as satisfactory or better 
Number of certified fishing licenses reported 
Number of certified hunting licenses reported to the US Fish and Wildlife Service 
 
$321.59 88% 
850,650 604,863 
 
$311.00 87% 
861,604 620,740 
 
$268.00 89% 
912,049 651,910 
 
$285.67 91% 
942,069 684,277 
 
71 
 
 Program Performance Measures: 
State Board of Pardons and Paroles 
Board Administration (SBPP) 
Percent of invoices paid within 30 days 
Number of Board clemency votes 
 
FY 2016 Actual 
 
FY 2017 Actual 
 
FY 2018 Actual 
 
FY 2019 Actual 
 
88% 64,695 
 
95% 71,969 
 
94% 75,040 
 
94% 86,054 
 
Clemency Decisions 
Number of Executive clemency hearings held (death) Number of training hours delivered to agency by agency training staff Number of offender files initiated Number of investigations completed (legal, social, personal history, special interviews, other) Number of inmates released by Board Action Cost avoidance of offenders in the community under supervision versus prison costs for incarceration Number of notifications to officials Number of Board clemency votes Board orders issued for pardons and restoration of rights Number of delinquent reports reviewed Number of Preliminary(Probable Cause) hearings conducted Number of Final Revocation Hearings conducted Number of Board Warrants Issued Total Revocations Number of GCIC Warrant Entries GA Parolees supervised in other States on June 30 Out of State Parolees supervised in GA on June 30 Number of Cases Submitted for Board consideration Number of Final Reviews completed by Hearing Examiners 
 
8 5,503 15,853 33,789 13,374 450,289,141 31,244 64,695 
687 24,248 
76 244 8,763 2,505 4,775 2,689 1,406 
 
5 1,833 19,483 36,660 10,471 
N/A 28,867 71,969 
719 26,290 
145 366 7,765 2,681 4,300 1,304 2,327 
 
3 
16,885 38,176 10,348 
N/A 35,698 75,040 
491 26,201 
280 310 7,703 2,525 4,494 1,373 2,436 21,394 11,905 
 
2 1,590 17,491 37,427 9,430 
N/A 57,896 86,054 
577 25,926 
291 309 7,422 2,720 4,196 2,401 1,483 24,738 10,991 
 
72 
 
 Program Performance Measures: Victim Services 
Number of victims who received restitution Number of new people registered in the Georgia Victim Information Program system Number of correspondence sent out to victims 
Number of impact statements and notifications filed by the public with the Office of Victim Services Number of direct face to face contacts with District Attorney Victim-Witness staff 
Number of Georgia Victim Information Program notification calls to victims 
Number of calls to the Georgia Victim Information Program automated phone systems by victims and others Total Number of Tier 1 individuals registered in the Victim Information Program 
Total Number of Tier 2 individuals registered in the Victim Information Program 
 
FY 2016 Actual 
N/A 1,905 12,270 4,716 
32 581 6,796 N/A N/A 
 
FY 2017 Actual 
N/A 2,473 12,086 2,539 
42 510 6,349 N/A N/A 
 
FY 2018 Actual 
N/A 3,450 17,483 3,986 
98 935 6,917 N/A N/A 
 
FY 2019 Actual 
N/A 3,621 15,342 4,030 
67 1,064 7,380 
N/A N/A 
 
73 
 
 Program Performance Measures: 
State Properties Commission 
State Properties Commission 
Percentage of surplus property at or above market rate 
Percentage of property acquired at or below market rate 
Percentage of leases executed at or below prevailing market rate 
 
FY 2016 Actual 
 
FY 2017 Actual 
 
FY 2018 Actual 
 
FY 2019 Actual 
 
100% 100% 100% 
 
100% 100% 100% 
 
100% 100% 100% 
 
100% 100% 100% 
 
74 
 
 Program Performance Measures: 
Georgia Public Defender Council 
Public Defender Council 
Capital cases per attorney 
Mental health cases per attorney 
Percentage of clients contacted at least once per month 
 
FY 2016 Actual 
 
FY 2017 Actual 
 
FY 2018 Actual 
 
FY 2019 Actual 
 
5 96 86.40% 
 
6 65 88.80% 
 
6 69 86.80% 
 
6 68 92.60% 
 
75 
 
 Program Performance Measures: 
Department of Public Health 
Adolescent and Adult Health Promotion 
Number of school systems that adopt the evidence-based, 100% Tobacco Free School policy 
Number of students attending schools designated as smoke free campuses 
Number of registered callers to the Georgia Tobacco Quit Line 
Number of adolescents ages 10-19 that complete evidenced based programs focused on adolescent health and youth development 
Percentage of federally funded screening mammograms provided to women between 50-64 years of age 
Percentage of Temporary Assistance for Needy Families supported teen centers that implement evidence based programs focused on adolescent health and youth development (Target > 50%) 
Percentage of abnormal colorectal screening test results with diagnostic followup treatment Percentage of colorectal cancers diagnosed with treatment initiated 
Percentage of initial pap tests provided to individuals who have never or rarely been screened for cervical cancer 
Percentage of patients who receive final diagnosis of breast cancer after treatment has been initiated 
Percentage of schools that adopt the evidence based, 100% Tobacco Free School policy 
Percentage of eligible women receiving Long-Acting Reversible Contraceptives 
 
FY 2016 Actual 
116 1,442,291 
15,778 3,271 74.9% 
100.0% 
N/A N/A 31.2% 94.9% N/A N/A 
 
FY 2017 Actual 
124 1,478,371 
16,250 1,332 72.8% 
100.0% 
N/A N/A 33.2% 97.7% 68.5% 14.8% 
 
FY 2018 Actual 
129 1,484,438 
10,932 1,619 81.9% 
100.0% 
N/A N/A 36.0% 95.7% 71.3% 17.5% 
 
FY 2019 Actual 
135 1,572,461 
12,378 1,589 82.4% 
100.0% 
N/A N/A 43.2% 90.1% 74.6% 17.6% 
 
Adult Essential Health Treatment Services 
Percentage of eligible enrolled patients served by the Cancer State Aid (CSA) program The number of public health districts (out of 18 total districts) with hospitals that have participation agreements with the Cancer State Aid Program to foster program outreach and access The number of public health districts (out of 18 total districts) with hospital-based and free-standing radiation centers providing access to radiation treatment services Total number of eligible enrolled patients receiving services from CSA 
Total number of patients receiving hypertension management services 
Percentage of patients whose blood pressure has lowered after receiving hypertension management services 
Departmental Administration (DPH) 
Number of payments processed 
Percentage of payments processed electronically 
Average number of days to process payments 
Number of audit findings 
 
90.00% 13 17 
227 816 62.87% 
48,542 83.00% 
30 N/A 
 
86.78% 13 17 
212 767 71.86% 
57,352 65.00% 
45 N/A 
 
86.84% 13 17 
162 1,152 75.96% 
38,137 73.00% 
34 N/A 
 
83.40% 13 17 
206 1,025 66.14% 
32,245 75.00% 
36 N/A 
 
76 
 
 Program Performance Measures: 
Agency turnover rate 
Average number of business days to execute a contract 
Average number of days to complete onboarding of new hire 
 
FY 2016 Actual 
17.73% 
38 
5 
 
FY 2017 Actual 
16.58% 
37 
5 
 
FY 2018 Actual 
15.00% 
62 
4 
 
FY 2019 Actual 
17.00% 
90 
4 
 
Emergency Preparedness/Trauma System Improvement 
Number of families assisted through safety equipment provided (per federal fiscal year) Strategic National Stockpile readiness score (1 = Pass; 0 = Did not pass) 
Number of designated trauma centers 
Average time to process Emergency Medical Services (EMS) medic license applications (in days) Average time to process EMS service license applications (in days) 
Number of designated Level I-III trauma centers 
Strategic National Stockpile proficiency score. For FY2015 CDC is modifying the tool they use to grade the states, Georgia piloted the tool with them this year and simply received a passing score as opposed to a numeric score. 100% is representative of the passing score. 
Epidemiology 
Percentage of foodborne disease cases captured by laboratory surveillance 
Percentage of reportable disease investigations for which public health control measures were initiated within the appropriate timeframe Number of cases of reportable diseases submitted (per calendar year) 
Number of outbreaks 
Number of requests delivered by the Online Analytical Statistical Information System (OASIS) (per calendar year) 
Immunization 
Percentage of children who are up to date on recommended immunizations by their second birthday Number of public and private provider organizations that actively utilize Georgia Registry of Immunization Transactions and Services Number of vaccine-preventable outbreaks in the state of Georgia 
Percentage of adolescents who are up-to-date on immunizations required for entry into the 7th grade Number of doses administered per public, private, and unknown funds 
Number of doses administered to adults ages 19 years and older 
 
29 1 
30 2 
10 22 100% 
96.40% 100.00% 
N/A 120 186,127 
82.10% 11,641 
10 95.00% 6,802,220 2,263,734 
 
20 1 
29 2 
10 22 100% 
96.80% 100.00% 
16,495 166 
240,862 
84.00% 13,450 
12 94.00% 7,010,840 2,495,518 
 
16 1 
31 1 
10 23 100% 
97.00% 100.00% 
20,087 180 N/A 
80.90% 13,474 
18 94.00% 7,064,386 2,706,219 
 
21 1 
31 1 
10 23 100% 
97.20% 100.00% 
22,317 197 
253,850 
N/A 14,055 
20 N/A 7,691,775 3,244,943 
 
77 
 
 Program Performance Measures: Infant and Child Essential Health Treatment Services 
Number of children receiving services through the Babies Can't Wait program 
Number of children receiving services from the Children's Medical Services program 
Percentage of very low birth weight infants (<1500 grams) delivered at facilities for high-risk deliveries and neonates 
Percentage of third grade children who have received protective sealant on at least one permanent molar tooth 
 
FY 2016 Actual 
16,939 9,329 80.90% 37.40% 
 
FY 2017 Actual 
17,947 8,664 
82.90% 33.00% 
 
FY 2018 Actual 
18,538 8,058 
81.50% 33.00% 
 
FY 2019 Actual 
19,276 7,832 N/A 
33.00% 
 
Infant and Child Health Promotion 
Number of newborn screenings performed 
 
150,153 
 
151,027 
 
149,941 
 
146,363 
 
Average laboratory turnaround time for newborn screening (in days) 
 
2.4 
 
2.3 
 
2.3 
 
2.3 
 
Amount of laboratory revenue collected for newborn screenings and remitted to Treasury 
Percentage of newborn screenings referred to follow-up 
 
$7,054,409.00 5.08% 
 
8,881,400.39 
 
8,817,855.00 
 
9,046,440.00 
 
5.36% 
 
6.44% 
 
6.50% 
 
Percentage of newborns who received a hearing screening 
 
97.50% 
 
98.20% 
 
N/A 
 
91.30% 
 
Number of children who received assessment from Children's 1st program 
 
8,103 
 
7,732 
 
7,991 
 
6,647 
 
Number of pregnant women, infants, and children served by the Women, Infants, 
 
250,890 
 
227,790 
 
217,695 
 
N/A 
 
and Children (WIC) program (per federal fiscal year) 
 
Percentage of WIC program infants who were ever breastfed (per federal fiscal 
 
49.82% 
 
51.29% 
 
51.24% 
 
N/A 
 
year) 
 
Average food package cost per WIC participant (per federal fiscal year) 
 
$40.60 
 
$38.20 
 
$39.23 
 
N/A 
 
Percentage of WIC program children with a healthy body mass index (per federal fiscal year) 
Percentage of WIC program children with a body mass index categorized as overweight or obese (per federal fiscal year) 
 
62.73% 
 
65.58% 
 
$62.06 
 
N/A 
 
29.48% 
 
30.47% 
 
31.11% 
 
N/A 
 
Infectious Disease Control 
Percentage of early syphilis cases interviewed within 7 calendar days from date of assignment Percentage of refugees that receive initial domestic health screenings within 90 days of their arrival into the U.S. Percentage of eligible Tuberculosis (TB) patients completing TB treatment in 12 months Number of eligible TB clients completing treatment in 12 months 
Number of qualified ADAP applicants on waiting list 
Number of Tuberculosis cases 
Number of STD cases 
Number of Syphilis cases 
 
46.00% 86.00% 89.30% 
217 0 
308 82,612 
4,270 
 
37.33% 91.00% 74.00% 
179 0 
293 88,937 
4,217 
 
37.92% 86.00% 63.00% 
143 0 
272 92,511 
4,597 
 
35.22% 86.00% 
9.10% 10 0 
133 90,383 
5,446 
 
78 
 
 Program Performance Measures: 
Number of HIV cases 
Number of AIDS cases 
 
FY 2016 Actual 
2,775 
1,269 
 
FY 2017 Actual 
2,724 
1,217 
 
FY 2018 Actual 
2,789 
1,450 
 
FY 2019 Actual 
3,111 
1,065 
 
Inspections and Environmental Hazard Control 
Percentage of primary food-born illness risk factor violations cited out of all violations cited Number of swimming pool closures 
Percentage of critical tourist accommodation risk factor violations cited out of all violations cited Number of constituent requests 
Number of people trained by the Inspections and Environmental Hazard Control program Number of blood lead tests 
Number of rabies specimen tests 
Percentage of on-site sewage systems that failed within the first five years of installation 
Public Health Formula Grants to Counties 
Total number of office visits in public health departments 
General grant-in-aid spending per capita 
Total number of unduplicated patients (Excluding Ryan White patients) 
Total number of unduplicated, billable patients (Excluding Ryan White patients) 
Total number of unduplicated, uncompensated care patients (Excluding Ryan White patients) Percentage of public health districts that are credentialed to bill insurance providers 
Vital Records 
Number of certificates issued 
Average number of days to fill a certificate request 
Amount of revenue collected 
Number of corrections, amendments, court orders, and adoptions processed 
Percentage of vital events entered within 15 days 
Number of vital events registered 
 
24.00% 1,533 
39.00% 120,018 
10,041 4,078 1,868 1.24% 
1,294,464 N/A 
1,039,134 1,004,250 
34,884 94% 
160,771 10 
$2,694,900 22,495 79.2% 
262,442 
 
24.82% 1,055 
39.70% 109,339 
21,150 3,117 1,783 0.99% 
 
23.89% 537 
41.23% 149,522 1,918,679 
2,962 1,986 1.30% 
 
25.20% 1,082 
40.47% 180,503 
19,864 3,286 1,956 1.40% 
 
1,287,089 N/A N/A N/A N/A 94% 
 
N/A N/A N/A N/A N/A 94% 
 
1,184,898 N/A N/A N/A N/A 
100% 
 
169,529 6 
2,953,030 30,460 80.0% 
255,402 
 
161,887 14 
$2,430,167 29,598 83.9% 
255,050 
 
167,561 8 
$2,753,087 31,025 84.1% 
257,209 
 
79 
 
 Program Performance Measures: 
Department of Public Health: Attached Agencies 
Brain and Spinal Injury Trust Fund 
Number of complete applications received 
Average number of days from application submission to award date 
Percentage of total annual budget dedicated to awards 
 
FY 2016 Actual 
 
FY 2017 Actual 
 
FY 2018 Actual 
 
FY 2019 Actual 
 
210 N/A 70.74% 
 
179 N/A 66.30% 
 
166 68 
65.58% 
 
160 69 
73.31% 
 
Georgia Trauma Care Network Commission 
 
Number of Emergency Medical Service Regions (out of 10 possible) participating 
 
5 
 
in Trauma System Regionalization activities 
 
Number of First Responders trained from funding provided by the Commission 
 
372 
 
6 
 
6 
 
9 
 
304 
 
631 
 
828 
 
80 
 
 Program Performance Measures: 
Department of Public Safety 
Aviation 
Number of Missions Flown 
Percentage of Individuals found through general searches (Both criminal and search/rescue) Total Flight hours for Training 
Total flight hours for Governor's Task Force 
Total Flight hours for general searches (both criminal and search/rescue combined) Total flight hours for property search and surveillance 
Total flight hours for aerial photography 
Average response time of missions (in minutes) 
 
FY 2016 Actual 
 
FY 2017 Actual 
 
FY 2018 Actual 
 
FY 2019 Actual 
 
1,587 
 
1,724 
 
1,341 
 
N/A 
 
56.80% 
 
56.10% 
 
55.84% 
 
N/A 
 
308.30 
 
267.30 
 
251.90 
 
N/A 
 
1,073.80 
 
913.70 
 
916.40 
 
N/A 
 
606.10 
 
608.90 
 
481.80 
 
N/A 
 
166.5 
 
86.9 
 
85.8 
 
N/A 
 
71.2 
 
73.0 
 
36.5 
 
N/A 
 
37 
 
45 
 
31 
 
N/A 
 
Capitol Police Services 
Number of Security events 
Number of incidents investigated by Capitol Police 
Number of security location checks by non-sworn personnel 
Number of suspicious package, persons, and vehicle reports investigated by sworn personnel Number of patrols by sworn personnel 
Number of visitors processed through security checkpoints by contracted security 
Departmental Administration (DPS) 
Number of open record requests completed 
Number of financial audit findings 
Agency turnover rate 
Percentage of financial transactions processed on behalf of attached agencies 
Percentage of human resources transactions processed on behalf of attached agencies Percentage of electronic payments by ACH 
 
77 2,741 36,209 
772 95,678 93,885 
 
271 3,006 40,872 
857 99,916 88,447 
 
362 4,126 17,683 
694 61,929 80,901 
 
242 N/A 41,214 676 83,160 N/A 
 
21,181 0 
14.70% 18.80% 13.50% 58.90% 
 
28,230 N/A 
11.40% 16.40% 
9.50% 62.90% 
 
37,914 N/A 
14.14% 23.18% 15.27% 70.28% 
 
39,806 N/A 
13.06% 14.76% 13.09% 70.73% 
 
81 
 
 Program Performance Measures: Field Offices and Services 
Number of vehicle stops performed Number of vehicle fatalities Percentage of accident reports completed within 5 days Number of accidents in Georgia worked Number of SWAT team call-outs Percentage of Computer Aided Dispatch (CAD) calls validated Number of fleet operations vehicles serviced Total Department training hours Number of Criminal Interdiction Unit (CIU) agency assists Number of Nighthawks DUI stops Number of marijuana plants located on task force missions Percentage of crashes worked in Georgia by Troopers 
Motor Carrier Compliance 
Number of commercial vehicle inspections Total inspection violations written Percentage of school buses found during inspections to have serious defects Number of vehicles weighed Number of overweight citations written Number of HOV/HOT Lane violations written Percentage of time weigh stations are open 
 
FY 2016 Actual 
531,587 1,627 
90.00% 76,946 
57 93.88% 
2,794 207,103 
609 2,789 5,660 17.50% 
 
FY 2017 Actual 
869,766 890 
90.97% 73,649 
57 94.83% 
3,656 120,713 
442 2,216 10,177 18.36% 
 
FY 2018 Actual 
552,432 829 
91.00% 72,197 
70 95.06% 
2,823 154,881 
377 4,894 8,909 16.57% 
 
FY 2019 Actual 
N/A 836 92.00% 69,817 
78 N/A N/A 110,722 541 2,408 7,000 N/A 
 
83,357 164,949 17.00% 10,514,333 
33,182 654 
38.00% 
 
91,051 187,244 16.00% 8,264,218 
32,455 1,150 
36.00% 
 
94,840 227,520 
8.57% 10,082,018 
31,527 1,428 
34.81% 
 
91,969 244,637 12.40% 14,155,393 
28,722 1,478 
35.23% 
 
82 
 
 Program Performance Measures: 
Department of Public Safety: Attached Agencies 
Georgia Firefighter Standards and Training Council 
Number of compliant fire departments 
Number of fire department agency inspections 
Number of fire department individual station inspections 
Number of active firefighter positions 
Number of individual state certifications issued 
Number of individual national certifications issued 
 
FY 2016 Actual 
 
FY 2017 Actual 
 
FY 2018 Actual 
 
FY 2019 Actual 
 
604 26 55 
30,559 1,122 9,189 
 
586 76 
300 34,765 
978 9,897 
 
570 318 1,006 15,403 1,658 19,010 
 
552 476 1,718 15,308 1,684 11,148 
 
Office of Highway Safety 
Fatality rate per 100 million miles driven 
 
1.28 
 
N/A 
 
N/A 
 
N/A 
 
Percentage of safety belt usage per federal fiscal year 
 
97.2% 
 
N/A 
 
N/A 
 
N/A 
 
Percentage of child safety seat usage per federal fiscal year 
 
99.3% 
 
N/A 
 
N/A 
 
N/A 
 
Fatalities per 100 million miles driven (VMT) 
 
1.28 
 
N/A 
 
N/A 
 
N/A 
 
Number of drivers age 20 and under in fatal crashes 
 
NA 
 
N/A 
 
N/A 
 
N/A 
 
Number of counties served by grants 
 
67 
 
52 
 
59 
 
49 
 
Number of students successfully completing scholarship-funded driver education courses at TCSG, as well as, through other private and public driving education programs. Number of transportation safety groups participating in grant programs 
Number of law enforcement entities receiving grants 
 
4,052 
52 53 
 
2,212 
47 37 
 
4,837 
48 40 
 
4,934 
41 42 
 
Total amount of law enforcement grant awards disbursed 
 
$4,562,370.00 $5,519,808.30 $5,356,320.22 
 
$6,303,477.51 
 
Georgia Peace Officer Standards and Training Council 
Percentage of cases resulting in sanctions 
Percentage of cases in which external review of POST actions led to a decision upholding the Council's sanction of an officers certification Number of cases per investigator 
Average number of open records requests completed per month 
Number of certifications awarded 
Number of individuals awarded certifications that are supervisory, managerial, or executive certified 
 
86.00% 100% 197 556 9,274 319 
 
83.00% 100% 144 558 9,632 362 
 
84.99% 100% 126 600 9,489 374 
 
94.00% 100% 108 580 9,545 389 
 
83 
 
 Program Performance Measures: Georgia Public Safety Training Center 
Average cost per law enforcement candidate 
Average cost per fire fighter candidate 
Number of basic training courses taught 
Number of candidates attending police or fire specialized training 
Number of candidates attending police or fire basic training 
Percentage of candidates graduating from police or fire basic training 
Percentage of all courses taught off-campus 
Number of candidates attending Fire Academy basic training 
Number of candidates attending Police Academy specialized training 
Percentage of candidates graduating Fire Academy Basic Training 
Percentage of candidates graduating from Fire Academy Advanced courses 
Percentage of candidates graduating from Police Academy Advanced Courses 
Percentage of customers stating that customer service rates are good to very good Percentage of public agency heads who state their employees' job performance improved as a result of training provided Percentage of student registrations fulfilled in a timely manner 
 
FY 2016 Actual 
$3,174.75 $5,149.04 
50 21,097 
1,406 79% 
27.2% 129 
12,143 82.9% 97.4% 96.4% 92.44% 93.44% 83.07% 
 
FY 2017 Actual 
$3,131.49 $3,514.85 
61 23,159 
1,710 74% 
35.4% 236 
13,240 73.7% 97.2% 95.8% 
93.92% 92.31% 85.74% 
 
FY 2018 Actual 
$3,495.87 $4,001.41 
56 30,738 
1,656 77% 
40.0% 203 
17,994 75.4% 97.8% 96.2% 94.90% 93.15% 89.45% 
 
FY 2019 Actual 
$3,281.42 $3,439.25 
56 35,032 
1,776 77% 
40.8% 247 
20,319 80.2% 97.9% 96.2% 95.90% 95.00% 92.35% 
 
84 
 
 Program Performance Measures: 
Public Service Commission 
Commission Administration (PSC) 
Turnover Rate Number of Audit Findings 
Facility Protection 
Number of Pipeline Safety Inspections Number of people trained on GUFPA Requirements Number of GUFPA investigations per Investigator 
Utilities Regulation 
Number of Telecommunications, natural gas and power complaints resolved Average call wait times (in seconds) Percentage of calls abandoned Average number of days to process Number of orders issued Number of new dockets 
 
FY 2016 Actual 
 
FY 2017 Actual 
 
FY 2018 Actual 
 
FY 2019 Actual 
 
9.00% 0 
 
8.75% 0 
 
6.10% 0 
 
9.40% 0 
 
449 1,540 
401 
 
388 
 
222 
 
242 
 
827 
 
953 
 
852 
 
756 
 
1,221 
 
1,068 
 
7,343 36 
5.50% 180 
1,155 1,042 
 
7,261 33 
7.50% 180 735 673 
 
9,235 27 
4.80% 180 859 718 
 
9,224 42 
4.00% 180 711 549 
 
85 
 
 Program Performance Measures: 
Board of Regents of the University System of Georgia 
Agricultural Experiment Station 
Number of journal articles by College of Agricultural and Environmental Sciences research faculty 
Number of journal articles per full-time equivalent on the College of Agricultural and Environmental Sciences research faculty 
Value of research funds received 
 
FY 2016 Actual 
589 6.0 $33,543,451 
 
Number of new patents, trademarks, and certificates developed for the agricultural industry 
Estimated value of savings achieved by avoiding crop loss due to plant disease 
 
27 $285,550,000 
 
Average grant dollars earned per researcher 
 
$340,352 
 
Royalties received from products and patents 
 
$5,217,478 
 
Percentage of research proposals approved 
 
73% 
 
Percentage of research proposal funds awarded 
 
28% 
 
FY 2017 Actual 
 
FY 2018 Actual 
 
FY 2019 Actual 
 
593 
 
580 
 
802 
 
5.1 
 
4.8 
 
6.9 
 
$31,885,024 
 
$38,259,103 
 
$63,216,575 
 
37 
 
36 
 
28 
 
$96,240,000 $276,510,000 $167,560,000 
 
$269,688 
 
$315,298 
 
$539,990 
 
$6,212,200 
 
$6,620,432 
 
$7,742,369 
 
69% 
 
78% 
 
43% 
 
23% 
 
31% 
 
62% 
 
Athens and Tifton Veterinary Laboratories Contract 
Percentage of operating expenses covered by client revenue 
Average cost per laboratory test run 
Number of tests by the diagnostic laboratories for animal health diagnostic and surveillance testing Percentage of customers of the Diagnostic Labs that rate their services from excellent to good Number of accessions per year by the diagnostic laboratories for animal health diagnostic and surveillance testing Number of unique clients 
Average number of days to turnaround sample test results 
 
43.01% $33.38 199,506 93.96% 71,081 
1,518 N/A 
 
40.91% $36.23 184,878 96.26% 67,912 
1,436 N/A 
 
47.39% $34.25 182,032 97.03% 67,416 
1,454 N/A 
 
55.90% $34.59 191,163 97.10% 72,928 
1,472 3.1 
 
Cooperative Extension Service 
Number of face-to-face client contacts made by Cooperative Extension through educational programs and consultations Number of face-to-face client contacts per Cooperative Extension county faculty full-time equivalent Number of continuing education units provided to clientele 
Number of client contacts per Cooperative Extension county faculty full-time equivalent Number of youth served by Georgia 4-H 
Number of diagnostic services provided 
 
1,377,536 4,599 
33,161 140,445 172,354 104,645 
 
2,117,378 6,733 
42,105 283,172 170,353 105,422 
 
1,968,730 6,310 
115,573 359,880 169,998 104,524 
 
2,005,271 6,460 
166,808 359,947 238,997 112,267 
 
86 
 
 Program Performance Measures: 
Number of education contact hours from in-school programming 
 
FY 2016 Actual 
N/A 
 
FY 2017 Actual 
743,040 
 
FY 2018 Actual 
650,301 
 
FY 2019 Actual 
1,254,642 
 
Enterprise Innovation Institute 
Number of enterprises and/or stakeholders served 
Economic impact in dollars generated per state appropriated dollar 
Number of jobs created or saved 
Number of startups served during a fiscal year 
Number of startups that graduate from an Institute incubator within three years and become scalable businesses Capital investment in current incubator companies 
Number of technology jobs in current and graduate incubator companies 
Number of startups graduating from EI2 incubator that remain in Georgia 
 
10,206 
 
8,066 
 
10,752 
 
8,157 
 
$298.41 
 
$384.40 
 
$305.83 
 
$292.57 
 
16,017 
 
25,291 
 
15,724 
 
16,304 
 
709 
 
709 
 
1,116 
 
790 
 
3 
 
3 
 
7 
 
5 
 
$394,770,050 $823,099,510 $468,612,601 $456,304,749 
 
1,179 
 
2,260 
 
2,826 
 
2,782 
 
82 
 
83 
 
90 
 
93 
 
Forestry Cooperative Extension 
Number of service programs for outreach on forestry conservation 
Number of public service publications 
Number of service participants per full-time equivalent faculty 
 
510 222 3,742 
 
525 80 
3,125 
 
602 198 2,470 
 
523 186 2,383 
 
Forestry Research 
Number of research proposals External funds earned per state appropriated dollar Number of research publications External sponsored research funds generated Percentage of research proposals that were awarded funding 
 
107 $2.88 
267 $7,665,952 
74.80% 
 
119 $3.91 
249 $10,670,378 
80.67% 
 
103 $3.48 
249 $10,113,377 
93.20% 
 
86 $3.12 
199 $9,402,385 
36.04% 
 
Georgia Archives 
Number of on-site researchers 
Number of people served in-person 
Cubic feet of records stored at the Archives Building 
Cubic feet of records stored at the State Records Center 
 
4,760 8,620 83,671 183,510 
 
4,328 9,693 83,820 183,250 
 
4,429 8,109 84,280 183,000 
 
4,043 8,182 84,504 175,972 
 
87 
 
 Program Performance Measures: 
Number of people served with inquiries made remotely (phone, e-mail, and mail) 
Number of scanned images available to the public on the Internet (Archives Virtual Vault) Number of unique visitors to the Georgia Archives web site 
Number of students, teachers, and the public trained/educated Georgia Archives workshops/lectures Number of sessions on the Georgia Archives web site 
 
FY 2016 Actual 
6,843 
1,574,782 
82,172 
3,860 
138,974 
 
FY 2017 Actual 
7,828 
1,644,825 
83,532 
5,363 
142,410 
 
FY 2018 Actual 
6,176 
1,617,750 
86,000 
3,680 
146,000 
 
FY 2019 Actual 
7,014 
1,623,635 
97,934 
4,139 
152,007 
 
Georgia Cyber Innovation and Training Center 
Number of events held at the Georgia Cyber Innovation and Training Center 
Percentage of Augusta University and Augusta Technical College students in postsecondary degree or certificate programs participating in courses located at the Cyber Center to complete academic requirements 
Number of unique training modules created by the Cyber Workforce Academy 
Percentage of high school and postsecondary students who receive internships or job offers in the cybersecurity industry after participating in academic programs at the Cyber Center 
Number of federal, state, and local government personnel that participated in continuing education at the Cyber Center 
Percentage of Cyber Center tenants with interns from Augusta University and Augusta Technical College 
 
N/A 
 
N/A 
 
N/A 
 
344 
 
N/A 
 
N/A 
 
N/A 
 
N/A 
 
N/A 
 
N/A 
 
N/A 
 
18 
 
N/A 
 
N/A 
 
N/A 
 
N/A 
 
N/A 
 
N/A 
 
N/A 
 
784 
 
N/A 
 
N/A 
 
N/A 
 
N/A 
 
Georgia Research Alliance 
 
Research & Development (R&D) grants awarded to Georgia Research Alliance's 
 
$527,060,000 
 
N/A $539,078,949 
 
N/A 
 
(GRA) Academy of Eminent Scholars 
 
Average amount in R&D grants per Eminent Scholar researcher 
 
$8,366,032 
 
N/A 
 
$8,293,633 
 
N/A 
 
Start-up companies launched via the GRA Ventures Program (Ventures Program focuses on commercializing technologies and discoveries emerging from Georgia's research universities) presently operating in Georgia 
 
144 
 
156 
 
160 
 
N/A 
 
Average annual revenue per company launched through support from the GRA 
 
$1,150,000 
 
$1,266,973 
 
$970,000 
 
N/A 
 
Venture program 
 
Number of Georgia-based jobs presently supported through non-state R&D grants competitively awarded to GRA Eminent Scholars and companies launched via the GRA Ventures Program 
 
2,494 
 
2,790 
 
2,861 
 
N/A 
 
Private capital funding received by venture development companies participating 
 
$35,764,500 
 
$45,136,500 
 
$68,962,727 
 
N/A 
 
in the GRA Ventures Program 
 
Private contributions made to the GRA Venture Fund LLC 
 
$1,040,590 
 
$1,320,050 
 
$2,630,267 
 
N/A 
 
Percentage of companies launched through support from the GRA Venture program which are still in operation in Georgia after four years 
Dollars of external funds generated per state dollar 
 
69% 
 
84% 
 
85% 
 
N/A 
 
$97.85 
 
N/A 
 
$158.35 
 
N/A 
 
Georgia Tech Research Institute 
External sponsored research funds generated 
Dollars of external research funds generated per state appropriated dollar 
 
$367,480,410 $377,046,684 $497,029,120 $643,433,029 
 
$64.53 
 
$64.89 
 
$81.86 
 
$105.57 
 
88 
 
 Program Performance Measures: 
Estimated total economic impact of Georgia Tech Research Institute's sponsored funded research and activities Number of new sponsored projects 
Number of patents acquired each year 
Economic impact of state funded projects on Georgia 
Number of K-12 students participating in STEM Direct to Discovery (D2D) programming Number of K-12 educators who participate in STEM professional development events Percentage of subcontracts with small businesses, including women-owned, veteran-owned, disabled veteran-owned, minority-owned, and historically black colleges and universities (HBCUs), on sponsored research contracts 
Marine Institute 
Total income from all facility fees and Indirect Cost Recovery 
Number of peer reviewed publications, theses, and dissertations stemming from Marine Institute-based research Number of students receiving instructional time at Marine Institute 
Number of people who visit Marine Institute as part of a guided tour 
Percentage of Marine Institute facilities currently in "good" or "excellent" condition Number of beds occupied by instructional and research participants 
Annualized dollars leveraged for the University of Georgia through grants requiring use of Marine Institute facilities 
 
FY 2016 Actual 
$867,253,768 
 
FY 2017 Actual 
$821,961,771 
 
FY 2018 Actual 
$1,083,523,482 
 
FY 2019 Actual 
$1,402,684,003 
 
764 
 
803 
 
925 
 
856 
 
4 
 
0 
 
2 
 
3 
 
$12,413,879 
 
$12,667,934 
 
$13,237,045 
 
$13,287,004 
 
5,600 
 
N/A 
 
N/A 
 
12,775 
 
335 
 
565 
 
543 
 
890 
 
N/A 
 
N/A 
 
N/A 
 
37.9% 
 
$215,069 36 
524 144 63% 4,464 $2,263,296 
 
$169,310 36 
511 353 70% 3,512 $1,852,408 
 
$175,884 34 
582 315 85% 3,774 $1,755,943 
 
$220,981 35 
576 312 88% 4,193 $1,627,402 
 
Marine Resources Extension Center 
Number of consultations with Marine Extension coastal marine constituents 
Number of individuals trained by Marine Extension in a Hazard Analysis Critical Control Point (HACCP) course for the safe processing and handling of seafood Total dollars generated from new commercial aquaculture operations including hard clams and oysters Number of local governments assisted 
Number of K-12 students reached through educational programming 
 
34,236 72 
$1,728,483 22 
4,494 
 
59,313 52 
$3,518,409 36 
5,564 
 
48,730 55 
$4,913,035 24 
5,463 
 
38,644 64 
N/A 25 
5,639 
 
Medical College of Georgia Hospital and Clinics 
Percentage of residency trainees at a Chief residency level 
Residency program graduation rate 
 
28.1% 92.0% 
 
27.0% 92.9% 
 
25.4% 91.7% 
 
25.8% 92.1% 
 
89 
 
 Program Performance Measures: Public Libraries 
Number of circulations in Georgia public libraries 
Percentage of Georgians with a library card 
Total number of individual user sessions to access the Internet at Georgia Public Libraries Number of interlibrary PINES loans 
Local library staff attending continuing education provided by GPLS 
Percentage of those eligible for Library for the Blind and Physically Handicapped services utilizing GLASS Number of talking book circulations 
Number of professional assistance communications with local library system staff Children's program attendance 
Percentage of total circulations that are e-books 
Percentage of active cardholders with at least one incidence of loan activity 
 
FY 2016 Actual 
36,085,039 38.04% 
15,153,024 628,221 8,119 9.10% 427,518 100,604 
1,694,112 3.43% 
18.00% 
 
FY 2017 Actual 
33,006,395 40.62% 
16,292,437 661,146 6,766 9.42% 454,631 102,283 
2,119,005 3.96% 
18.00% 
 
FY 2018 Actual 
35,187,554 40.20% 
16,362,472 689,930 9,397 9.65% 436,548 165,088 
1,983,055 4.76% 
18.50% 
 
FY 2019 Actual 
36,017,619 40.79% 
15,788,824 759,323 3,809 9.90% 444,021 155,745 
1,837,524 6.47% 
19.58% 
 
Public Service/Special Funding Initiatives 
Return on investment in terms of external grant and other funding generated per state appropriated dollar related to the Augusta University Cardiology Center Special Funding Initiative Percentage of participants in the Georgia Cancer Center's treatments and clinical trials who are part of minority or underserved populations Percentage of Adrenal Center patients who enroll in studies 
Number of residents and medical students participating in clinical rotations at the Adrenal Center 
Regents Central Office 
Employee turnover rate 
Average number of days to process a payment 
Number of audit findings for the Regents Central Office 
Percentage of payments made electronically 
Total payments processed 
Number of online database searches on GALILEO 
Percentage of respondents surveyed annually who agree/strongly agree that GALILEO is a valuable service Average percentage cost increase in employee health benefits over prior year 
 
$1.50 28% N/A N/A 
12.00% 41 0 
58% 5,086 22,023,558 94.00% -3.28% 
 
$1.70 38% N/A N/A 
9.49% 41 1 
71% 5,478 26,384,400 94.00% 2.99% 
 
$1.90 53% N/A N/A 
9.00% 39 0 
80% 7,185 26,454,847 94.50% 3.35% 
 
$1.30 41% 31% 31 
9.06% 40 
N/A 81% 7,667 24,803,395 91.30% 7.45% 
 
90 
 
 Program Performance Measures: 
Number of engagements (assurance, consulting, and investigation) completed by USG Internal Audits Communicate Key Board Actions/USG News (number of news releases) 
Number of media inquiries 
Number of page views on USG webpages (public inquiries) 
Number of social media posts 
Number of open records requests 
Percentage of new and under-represented service provider participation for design and construction Percentage of rented space directly related to unmet campus needs 
Number of degree programs approved 
Number of degree programs terminated 
Number of Georgia RCP Optometry students completing/graduating from the program 
Skidaway Institute of Oceanography 
Number of peer reviewed articles published 
Average sponsored dollars generated per state appropriated dollar 
Average research dollars generated per faculty member 
Percentage of beds occupied by instructional program participants (32 beds available year-round) Number of consultations or external counseling presentations 
Students receiving full days of researched based instruction 
 
FY 2016 Actual 
213 39 
586 6,536,945 
N/A 91 
25% 28.23% 
39 39 13 
 
FY 2017 Actual 
227 34 
654 3,683,958 
222 71 
36% 28.67% 
44 108 
12 
 
FY 2018 Actual 
255 31 
508 3,987,577 
316 127 10% 30.11% 
49 50 11 
 
FY 2019 Actual 
214 26 
453 4,432,864 
214 127 20% 27.92% 
33 36 
9 
 
48 $3.19 $378,120 19.70% 
445 4,056 
 
44 $3.28 $397,647 20.95% 
273 4,649 
 
33 $2.23 $272,207 17.19% 
227 4,790 
 
28 $1.64 $263,124 20.00% 
159 3,878 
 
Teaching 
Number of students enrolled at University System of Georgia institutions 
Total sponsored fund revenue (in millions) 
Percentage of first-year, full-time students graduating within three years for an associate's degree or transferring to a bachelor's degree program systemwide Percentage of first-year, full-time students graduating within six years (systemwide) for a bachelor's degree Percentage of first-year, full-time students retained systemwide 
In-state tuition affordability ranking for the University System of Georgia's public four-year institutions among the 16 member states of the Southern Regional Education Board 
 
318,086 $1,758 36.6% 58.7% 81.6% 6 
 
321,549 $1,831 41.3% 58.0% 81.6% 6 
 
325,203 $1,904 43.7% 60.5% 81.5% 4 
 
328,712 $2,051 44.2% 62.9% 80.3% N/A 
 
91 
 
 Program Performance Measures: Veterinary Medicine Experiment Station 
Total extramural research funding 
Extramural research dollars generated per state appropriated dollar 
Total scientific publications 
Number of poultry birds impacted by the Poultry Diagnostic and Research Center visits (number of birds seen) Number of diagnostic lab services provided by Poultry Diagnostic and Research Center (total diagnostic lab accessions) 
 
FY 2016 Actual 
$24,060,584 $9.08 585 
10,660,000 96,772 
 
FY 2017 Actual 
$29,316,615 $10.54 484 
17,560,000 105,402 
 
FY 2018 Actual 
$34,823,378 $11.65 415 
8,440,000 60,997 
 
FY 2019 Actual 
$26,734,371 $7.41 497 
2,500,000 74,346 
 
Veterinary Medicine Teaching Hospital 
Total number of veterinary cases 
Average net income per case 
Percentage of clients surveyed who rate the services received as good or excellent Number of individuals enrolled in the veterinary technician program supported by state funds Average revenue per case 
Percentage of total cases visited by field services 
Average turnaround time per case in days 
Percentage of residents who pass the board examination in their particular specialty Percentage of veterinary students who remain in Georgia for at least five years after graduating 
 
27,472 $23.88 
99% 39 
$620.90 7.0% N/A 86% N/A 
 
28,721 $19.05 
99% 38 
$652.31 6.1% N/A 100% N/A 
 
28,394 $23.55 
99% 35 
$682.41 5.1% N/A 100% N/A 
 
31,432 $32.82 
99% 35 
$672.64 5.4% 4.0 75% 80% 
 
92 
 
 Program Performance Measures: 
Board of Regents of the University System of Georgia: Attached Agencies 
Payments to Georgia Military College Junior Military College 
Junior college fall enrollment 
Junior college state appropriated dollar per student 
Junior college graduation rate 
Junior college graduation/four year college transfer rate 
 
FY 2016 Actual 
 
FY 2017 Actual 
 
FY 2018 Actual 
 
FY 2019 Actual 
 
7,876 $126.25 
27% 45% 
 
8,234 $599.55 
28% 48% 
 
8,595 $413.30 
29% 46% 
 
8,812 $443.97 
28% 43% 
 
Payments to Georgia Military College Preparatory School 
Preparatory school fall enrollment 
Preparatory school state appropriated dollar per student 
Preparatory school graduation rate 
Percentage of students who obtained a score of (3) or higher on advanced placement exams 
Payments to Georgia Public Telecommunications Commission 
Number of listeners using Georgia Public Broadcasting radio resources weekly 
Number of unduplicated households viewing Georgia Public Broadcasting T.V. resources monthly Number of unduplicated visitors using Georgia Public Broadcasting new media resources Number of media assets downloaded/streamed by education users 
Percentage of total operating expenditures supported by state funding 
Cost to raise a dollar 
 
577 $3,558.96 
100% 80% 
 
576 $4,100.89 
100% 76% 
 
569 $4,612.45 
100% 88% 
 
670 $4,601.96 
100% 96% 
 
327,200 1,703,935 3,215,309 6,322,186 
43% $0.54 
 
350,100 1,532,084 2,883,984 6,932,470 
44% $0.51 
 
379,100 1,382,693 3,271,839 7,718,347 
44% $0.50 
 
320,600 1,246,680 4,237,861 8,200,000 
39% $0.52 
 
93 
 
 Program Performance Measures: 
Department of Revenue 
Forestland Protection Grants 
Number of jurisdictions reimbursed under the Forestland Protection Act 
Number of reimbursements 
Amount of reimbursements 
Average time in days from application to award payment 
Number of acres of forestland preserved under the Forestland Protection Act 
Average amount of reimbursement claims 
 
FY 2016 Actual 
 
FY 2017 Actual 
 
FY 2018 Actual 
 
FY 2019 Actual 
 
134 
 
125 
 
136 
 
149 
 
256 
 
240 
 
501 
 
291 
 
$29,072,351.00 $29,072,351.00 $73,452,840.91 $44,396,180.52 
 
379 
 
385 
 
341 
 
299 
 
4,578,341 
 
4,867,328 
 
5,219,266 
 
5,369,122 
 
$113,564.00 
 
$230,733.00 
 
$284,701.00 
 
$297,960.00 
 
Industry Regulation 
Number of alcohol inspections 
Percentage of alcohol inspections in compliance 
Number of tobacco inspections 
Percentage of tobacco inspections in compliance 
Average Alcohol/Tobacco/COAM inspections per sworn Alcohol and Tobacco Division Officer Dollar amount collected by Alcohol and Tobacco Division staff 
Number of underage alcohol investigations 
Percentage of investigated vendors making illegal underage alcohol sales 
Number of underage tobacco investigations 
Percentage of investigated vendors making illegal underage tobacco sales 
 
3,755 
 
5,726 
 
6,667 
 
6,565 
 
75.40% 
 
83.00% 
 
86.00% 
 
90.00% 
 
2,945 
 
5,428 
 
5,787 
 
5,237 
 
81.57% 
 
93.00% 
 
91.00% 
 
94.00% 
 
291 
 
259 
 
390 
 
393 
 
$1,589,000.00 $2,195,000.00 $2,035,622.00 $7,279,607.00 
 
3,254 
 
3,360 
 
3,273 
 
3,826 
 
10.00% 
 
8.00% 
 
6.00% 
 
7.00% 
 
2,616 
 
3,683 
 
3,898 
 
4,713 
 
11.00% 
 
8.00% 
 
8.00% 
 
7.00% 
 
Local Government Services 
Number of resolved Unclaimed Property claims 
Total amount of local tax distributions 
 
3,722 
 
5,104 
 
5,951 
 
14,857 
 
$4,478,411,996 $4,566,511,825 $5,033,004,714 $5,557,949,758 
 
Local Tax Officials Retirement and FICA 
Amount of Employee Retirement System benefits paid for local retirement 
Number of officials and staff participating in Employee Retirement System 
Amount of FICA paid for local retirement 
 
$7,777,865.99 $8,930,711.99 $9,916,663.85 $7,784,854.67 
 
950 
 
857 
 
796 
 
732 
 
$681,314.00 
 
$681,314.00 
 
$681,314.00 
 
$681,314.00 
 
94 
 
 Program Performance Measures: Motor Vehicle Registration and Titling 
Amount of revenue from motor vehicle registrations (in millions) 
Number of motor vehicle titles processed (in millions) 
Number of motor vehicle registrations processed 
Number of motor vehicle registrations renewed online 
Salvage inspections completed statewide 
Percentage of each private contractor's inspection reports reviewed by state salvage inspectors Percentage of each private contractor's inspections that are visually inspected by state salvage inspectors Percentage of compliant contractor salvage vehicle inspections 
 
FY 2016 Actual 
$242.00 3 
9,329,835 952,914 23,105 16.80% 5.00% 96.00% 
 
FY 2017 Actual 
$297.00 3 
9,578,056 1,024,505 
22,695 4.35% 1.21% 92.00% 
 
FY 2018 Actual 
$293.00 3 
9,639,665 1,148,227 
23,060 7.34% 6.26% 98.67% 
 
FY 2019 Actual 
$288.00 3 
10,022,751 1,271,294 17,271 8.43% 8.93% 99.60% 
 
Office of Special Investigations 
Amount of fraud prevented per fiscal year Total number of returns reviewed Number of returns reversed Cases worked Vin/Title Fraud Unit Arrest made Vin/Title Fraud Cases investigated by Tax Special Agents Cases prosecuted by Tax Special Agents Arrests made by Tax Special Agents 
 
$110,444,067 
 
$171,425,186 $332,706,020 
 
$146,672,787 
 
4,300,000 
 
4,605,272 
 
4,770,866 
 
4,871,086 
 
28,379 
 
14,249 
 
195,963 
 
8,032 
 
243 
 
275 
 
247 
 
401 
 
22 
 
20 
 
47 
 
28 
 
274 
 
276 
 
197 
 
128 
 
47 
 
68 
 
15 
 
18 
 
88 
 
67 
 
241 
 
298 
 
Tax Compliance 
Number of telephone calls seeking assistance in the 11 Regional Offices Number of walk-in taxpayers seeking assistance in the 11 Regional Offices Average collections per out-of-state auditor Total revenue agent collections Average collections per in-state auditor Average collections per field revenue agent Average number of hours per audit by tax type - Sales and Use Tax Average number of hours per audit by tax type - Individual Income Tax 
 
183,248 
 
148,526 
 
143,676 
 
152,457 
 
22,750 
 
20,354 
 
21,203 
 
22,455 
 
$1,787,750.00 $2,472,029.00 $2,776,620.00 $3,697,304.70 
 
$430,173,424.00 $571,165,133.00 $577,124,520.21 $644,513,035.88 
 
$1,382,146.00 
 
$888,281.00 $2,001,849.00 $1,605,139.20 
 
$2,607,112.00 $3,461,606.00 $3,497,724.36 $5,370,941.97 
 
28 
 
48 
 
57 
 
55 
 
2 
 
1 
 
1 
 
1 
 
95 
 
 Program Performance Measures: 
Average number of hours per audit by tax type - Withholding Tax 
 
FY 2016 Actual 
4 
 
FY 2017 Actual 
3 
 
FY 2018 Actual 
2 
 
FY 2019 Actual 
10 
 
Average number of hours per audit by tax type - Miscellaneous Taxes including IFTA, IRP, Tobacco, Alcohol, Unclaimed Property 
Number of audits completed 
 
25 64,144 
 
26 93,892 
 
40 103,031 
 
45 113,702 
 
Percentage of audits found to be in compliance 
 
42.00% 
 
34.00% 
 
36.00% 
 
42.00% 
 
Total in state auditor collections 
 
$65,400,778.00 $59,514,834.00 $134,123,876.00 $118,780,300.59 
 
Total out-of-state auditor collections 
 
$67,934,498.00 $88,993,034.00 $102,734,945.00 $151,589,492.60 
 
Tax Policy 
Number of taxpayer conferences completed Number of Georgia Tax Tribunal cases resolved during automatic remand period (calendar year) Number of letter rulings issued 
Taxpayer Services 
Percentage of person surveyed who attended taxpayer education workshops who reported that the program was beneficial Number of in-bound calls 
Number of calls answered 
Percentage of inbound calls answered 
Percentage of inbound calls abandoned 
Average call wait times (in seconds) 
Average number of calls answered per customer service representative 
Number of taxpayer workshops provided 
Total number of taxpayer workshop attendees Total returns processed 
Total returns processed by type - Withholding 
Total returns processed by type - Corporate 
Total returns processed by type - Sales 
Total returns processed by type - Individual 
 
161 1,171 
55 
N/A 1,118,878 
800,521 71.50% 27.90% 
566 17,724 
14 1,500 8,037,113 1,254,542 283,370 1,442,573 4,722,617 
 
102 
 
136 
 
719 
 
531 
 
42 
 
58 
 
N/A 1,076,225 
797,923 74.00% 25.68% 
360 14,189 
21 209 8,116,274 1,563,067 288,429 1,349,188 4,543,121 
 
N/A 966,307 614,977 64.00% 36.00% 
1,111 13,666 
14 236 8,298,369 1,417,296 271,304 1,479,053 4,780,718 
 
104 N/A 
21 
N/A 876,341 618,283 70.55% 29.45% 
1,260 13,616 
15 325 8,555,671 1,338,904 347,140 1,500,004 5,026,944 
 
96 
 
 Program Performance Measures: 
Percentage of individual tax returns filed electronically Percentage of withholding tax returns filed electronically Percentage of corporate tax returns filed electronically Percentage of sales tax returns filed electronically Percentage of total tax returns filed electronically Average time to process a return (days) Average time to process an electronic filing - individual (days) Average time to process a paper return - individual (days) 
 
FY 2016 Actual 
86.04% 87.75% 76.41% 96.20% 87.74% 
10.76 2.98 
18.53 
 
FY 2017 Actual 
86.46% 90.44% 77.24% 97.05% 88.26% 
11.01 1.27 
20.75 
 
FY 2018 Actual 
87.68% 92.89% 84.40% 97.15% 89.92% 
34.77 2.76 
66.78 
 
FY 2019 Actual 
85.32% 98.44% 77.63% 99.85% 89.77% 
22.86 4.91 
40.81 
 
97 
 
 Program Performance Measures: 
Secretary of State 
Corporations 
Number of total corporation filings processed Number of new corporations filings completed Number of Corporations call center calls recieved Number of Corporations call center calls answered Percentage of Corporations call center calls abandoned Average speed of Corporations call center calls answered in minutes 
Elections 
Number of elections Number of registered voters Number of training classes offered online through E-Learn system Number of E-Learn users trained Number of State Election Board Cases 
Investigations 
Number of completed investigations Number of regular inspections Fines collected Average number of days to complete an investigation 
Office Administration (SOS) 
Number of audit findings Agency Turnover Rate 
Professional Licensing Boards 
Number of licensed professionals regulated Number of license renewals processed Number of new applications processed 
 
FY 2016 Actual 
 
FY 2017 Actual 
 
FY 2018 Actual 
 
FY 2019 Actual 
 
847,241 118,174 252,006 210,881 
16% 4.90 
 
823,890 142,529 234,671 225,446 
4% 4.50 
 
951,005 145,428 230,225 218,789 
5% 4.57 
 
1,126,171 163,241 246,082 220,330 10% 4.45 
 
517 6,397,189 
42 1,156 
134 
 
328 6,920,907 
47 1,716 
50 
 
484 6,718,591 
45 1,881 
113 
 
304 6,724,215 
28 1,313 
109 
 
819 
 
1,065 
 
1,274 
 
1,476 
 
11,745 
 
9,107 
 
10,969 
 
12,960 
 
$1,190,000.00 
 
$890,725.00 $1,005,725.00 $1,104,900.00 
 
79.97 
 
121.51 
 
161.00 
 
183.00 
 
4 24.4% 
 
1 10.8% 
 
N/A 17.9% 
 
N/A 27.3% 
 
1,136,756 187,635 53,425 
 
1,040,090 193,865 54,592 
 
1,186,840 195,477 51,319 
 
1,229,161 201,328 62,749 
 
98 
 
 Program Performance Measures: 
Board meeting expense (per diem/mileage) Average number of days to process new applications Average number of days to process renewal applications Number of licenses renewed online Percentage of licenses renewed online Percentage of new applications approved Total number of license revocations Number of PLB call center calls recieved Number of PLB call center calls answered Percentage of PLB call center calls abandoned Average speed of PLB call center calls answered in minutes 
Securities 
Fines collected Number of securities offerings processed Number Charities filings Number of registered Broker-Dealers Number of registered Broker-Dealer Agents Number of registered Investment Adviser firms Number of registered Investment Adviser Representatives Number of securities investigations closed Number on investigations received in fiscal year Number of investigations in progress Number of completed examinations of registered Investment Advisor firms Average number of examinations conducted per auditor Number of Administrative Orders 
 
FY 2016 Actual 
$229,495.49 18 6.8 
180,292 96% 77% 7 
258,593 215,984 
16% 4.40 
 
FY 2017 Actual 
$238,252.60 17 3.8 
185,896 96% 75% 36 
315,786 303,773 
4% 4.00 
 
FY 2018 Actual 
$216,791.04 17 
4.9 189,047 
97% 77% 
77 328,559 311,817 
5% 4.40 
 
FY 2019 Actual 
214,013.06 17 2.3 
196,178 97% 86% 9 
342,341 304,315 11% 2.67 
 
$29,022 3,668 3,431 2,017 
184,497 2,576 
12,483 33 74 
111 18 
18.0 12 
 
$6,500 5,907 4,510 1,993 
193,285 2,709 
13,249 81 70 
130 39 
19.5 18 
 
$24,600 6,206 4,695 1,948 
197,780 2,837 
13,272 63 86 
130 30 
15.0 13 
 
$20,000 8,315 6,115 1,901 
201,691 2,934 13,415 166 119 163 13 13.0 25 
 
99 
 
 Program Performance Measures: 
Secretary of State: Attached Agencies 
Real Estate Commission 
Agency investigations resulting in imposing a disciplinary action on a license 
Percentage of Georgia passing rates on qualifying real estate salesperson examinations that surpass the national average 
Percentage of all completed applications processed within 5 business days of receipt 
Agency investigations completed in a fiscal year 
 
FY 2016 Actual 
 
FY 2017 Actual 
 
FY 2018 Actual 
 
FY 2019 Actual 
 
144 6% 98% 1,646 
 
168 6% 98% 1,889 
 
204 1% 97% 2,170 
 
176 3% 97% 1,924 
 
100 
 
 Program Performance Measures: 
Georgia Student Finance Commission 
Commission Administration (GSFC) 
Number of active registered GAfutures.org users 
Number of lottery funded scholarships and grants disbursed 
Number of state general funded scholarships and grants disbursed 
Number of students and parents met with for postsecondary advising and financial counseling Percentage of students completing the Free Application for Federal Student Aid (FAFSA) in rural districts Percentage of institutions reviewed with monetary findings greater than $10,000 
 
FY 2016 Actual 
 
FY 2017 Actual 
 
FY 2018 Actual 
 
FY 2019 Actual 
 
674,874 367,289 106,834 124,200 
N/A 14.3% 
 
304,528 376,191 124,352 
90,782 N/A 
26.5% 
 
691,166 364,478 138,841 117,400 
N/A 33.3% 
 
921,724 377,551 155,356 110,799 
45.8% 24.1% 
 
Dual Enrollment 
Number of awards disbursed Average dollar amount per award Number of semester credit hours Number of quarter credit hours Number of students served Percentage of Dual Enrollment participants who earned a certificate or associates degree prior to high school graduation 
Engineer Scholarship 
Number of students obtaining forgivable loans Average dollar amount per award Percentage of students repaying loans through service Number of recipient graduates 
 
47,809 $1,020.00 
294,166 20,485 27,510 N/A 
 
67,140 $1,022.00 
401,703 39,399 35,945 N/A 
 
83,518 $1,034.00 
485,688 69,067 43,654 6.1% 
 
100,312 $1,043.00 
576,644 84,234 51,949 N/A 
 
290 $3,463.00 
29.00% 35 
 
311 $3,423.00 
24.57% 35 
 
311 $3,394.00 
26.00% 65 
 
315 $3,417.00 
38.00% 44 
 
Georgia Military College Scholarship 
Number of students awarded scholarships 
Average dollar amount per student 
Percentage of students repaying loans through service 
Percentage of students with four or more awards 
 
76 $12,659 
27% 63% 
 
84 $14,594 
21% 62% 
 
85 $11,247 
28% 67% 
 
80 $12,232 
36% 64% 
 
101 
 
 Program Performance Measures: HERO Scholarship 
Number of awards disbursed Average dollar amount per award Number of students receiving Helping Educate Reservists and their Offspring (HERO) scholarships 
HOPE GED 
Number of students receiving the HOPE GED grant Percentage of issued HOPE GED vouchers redeemed 
Number of GED diplomas issued by Technical College System of Georgia 
Percentage of HOPE GED recipients who earn a postsecondary credential from the Technical College System of Georgia 
HOPE Grant 
Number of HOPE Grant awards disbursed 
Average dollar amount per HOPE Grant award 
Number of students receiving the HOPE Grant 
Number of Zell Miller Grant awards disbursed 
Average dollar amount per Zell Miller Grant award 
Number of students receiving Zell Miller Grant 
Number of HOPE Career Grant awards disbursed 
Average dollar amount per HOPE Career Grant award 
Number of students receiving HOPE Career Grant 
 
FY 2016 Actual 
586 $917 
333 
 
FY 2017 Actual 
474 $922 
264 
 
FY 2018 Actual 
393 $925 
226 
 
FY 2019 Actual 
254 $950 
143 
 
872 17.00% 
5,205 25.90% 
 
1,027 18.00% 
5,636 30.20% 
 
996 18.00% 
5,653 33.00% 
 
846 12.60% 
6,714 36.83% 
 
74,033 $569.00 
48,509 25,040 $770.00 15,777 22,706 $432.00 14,812 
 
66,788 $571.00 
43,402 22,116 $770.00 13,942 23,589 $415.00 15,380 
 
53,970 $590.00 
35,455 18,962 $781.00 12,033 24,451 $415.00 16,299 
 
44,730 $631.00 
29,608 16,838 $808.00 10,526 32,489 $405.00 21,200 
 
HOPE Scholarships - Private Schools 
Number of HOPE Scholarship awards disbursed Average dollar amount per HOPE Scholarship award Number of private school students receiving the HOPE Scholarship Number of Zell Miller Scholarship awards disbursed Average dollar amount per Zell Miller Scholarship award Number of private school students receiving the Zell Miller Scholarship 
 
22,265 $1,655.00 
10,653 4,056 
$2,040.00 1,990 
 
22,537 $1,657.00 
10,852 4,387 
$2,040.00 2,151 
 
22,968 $1,704.00 
11,055 4,905 
$2,083.00 2,390 
 
23,961 $1,752.00 
11,366 5,776 
$2,142.00 2,798 
 
102 
 
 Program Performance Measures: 
Percentage of HOPE Scholarships  Private Schools recipients who permanently lose scholarship eligibility by failing to maintain the required grade point average Percentage of HOPE Scholarships  Private Schools recipients who lose scholarship eligibility by meeting the maximum number of years for eligibility prior to receiving a bachelor's degree 
HOPE Scholarships - Public Schools 
Number of HOPE Scholarship awards disbursed 
Average dollar amount per HOPE Scholarship award 
Number of public school students receiving the HOPE Scholarship 
Number of Zell Miller Scholarship awards disbursed 
Average dollar amount per Zell Miller Scholarship award 
Number of public school students receiving the Zell Miller Scholarship 
Percentage of HOPE Scholarships  Public Schools recipients who permanently lose scholarship eligibility by failing to maintain the required grade point average Percentage of HOPE Scholarships  Public Schools recipients who lose scholarship eligibility by meeting the maximum number of years for eligibility prior to receiving a bachelor's degree 
Low Interest Loans 
Number of loan applications processed 
Average dollar amount of loan 
Number of students obtaining Low Interest Loans 
Percentage of students receiving loans who are also eligible to receive the Federal Pell Grant Percentage of eligible applicants who received a loan 
Percentage of recipients defaulting on loans 
 
FY 2016 Actual 
N/A 
 
FY 2017 Actual 
N/A 
 
FY 2018 Actual 
N/A 
 
FY 2019 Actual 
0.5% 
 
N/A 
 
N/A 
 
N/A 
 
1.6% 
 
178,913 $1,954.00 
87,070 39,413 $3,718.00 17,971 
N/A N/A 
 
183,242 $1,957.00 
88,812 44,064 $3,723.00 20,102 
N/A N/A 
 
187,586 $2,000.00 
91,014 50,639 $3,764.00 23,097 
N/A N/A 
 
194,477 $2,044.00 
93,914 58,704 $3,707.00 26,679 
0.5% 1.6% 
 
7,234 $4,618.00 
5,300 76.60% 58.00% 
N/A 
 
8,943 $4,803.00 
7,157 74.00% 80.20% 
N/A 
 
6,967 $5,050.00 
5,675 73.90% 84.00% 
N/A 
 
7,097 $5,216.00 
5,528 72.80% 80.27% 
21.7% 
 
North Georgia Military Scholarship Grants 
Number of students awarded scholarship Average dollar amount per student Percentage of students repaying loans through service Percentage of students with six or more awards Percentage of borrowers in repayment status that defaulted 
 
165 $15,370.00 
52.00% 26.00% 
3.00% 
 
179 $15,688.00 
50.64% 30.70% 
6.00% 
 
186 $15,589.00 
54.00% 32.00% 
9.00% 
 
189 $15,833.00 
54.70% 47.00% 11.79% 
 
103 
 
 Program Performance Measures: North Georgia ROTC Grants 
Number of awards disbursed 
Average dollar amount per award 
Number of students receiving the Reserve Officers' Training Corps grant 
Number of students receiving Reserve Officers' Training Corps Grant for Future Officers 
Public Safety Memorial Grant 
Number of awards disbursed 
Average dollar amount per award 
Number of students receiving the Public Safety Memorial Grant 
Percentage of eligible applicants awarded 
 
FY 2016 Actual 
820 $1,027.00 
314 163 
 
FY 2017 Actual 
850 $1,055.00 
298 190 
 
FY 2018 Actual 
809 $1,271.00 
289 188 
 
FY 2019 Actual 
802 $1,272.00 
271 192 
 
78 $7,418.00 
39 100.00% 
 
68 $7,620.00 
36 100.00% 
 
63 $7,867.00 
33 100.00% 
 
55 $7,700.00 
31 100.00% 
 
REACH Georgia Scholarship 
Number of REACH Scholarships funded with State Funds 
Number of awards disbursed 
Percentage of REACH high school graduates receiving an award within two years of graduation Average number of awards per student 
Number of secondary students enrolled in REACH Scholarship 
Average high school GPA for graduating cohort 
Average dollar amount per award 
Average college GPA for REACH Scholars 
Percentage of REACH Scholars graduating from high school 
 
200 
 
455 
 
275 
 
459 
 
N/A 
 
N/A 
 
32 
 
55 
 
N/A 
 
N/A 
 
94.44% 
 
84.00% 
 
N/A 
 
N/A 
 
1.88 
 
1.96 
 
180 
 
353 
 
499 
 
633 
 
N/A 
 
3.5 
 
3.3 
 
3.2 
 
N/A 
 
N/A 
 
$1,250.00 
 
$1,215.00 
 
N/A 
 
N/A 
 
N/A 
 
2.6 
 
N/A 
 
100% 
 
97% 
 
100% 
 
Service Cancelable Loans 
Number of Georgia National Guard (GNG) students awarded scholarships Average dollar amount per GNG student Percentage of GNG recipients repaying through service Percentage of GNG recipients defaulting on loans Average GPA for students participating in GNG 
 
N/A 
 
29 
 
256 
 
264 
 
N/A 
 
$3,624.00 
 
$2,897.00 
 
$2,776.00 
 
N/A 
 
N/A 
 
N/A 
 
5.4% 
 
N/A 
 
N/A 
 
N/A 
 
1.2% 
 
N/A 
 
N/A 
 
N/A 
 
2.6 
 
104 
 
 Program Performance Measures: 
Percentage of Georgia Veterinary Education Loan Repayment (GVELRP) applicants awarded 
Tuition Equalization Grants 
Number of awards disbursed 
Average dollar amount per award 
Number of students receiving the Tuition Equalization Grant 
 
FY 2016 Actual 
N/A 
 
FY 2017 Actual 
N/A 
 
FY 2018 Actual 
N/A 
 
FY 2019 Actual 
100% 
 
57,010 $384.00 
29,008 
 
55,820 $394.00 
28,577 
 
54,026 $415.00 
27,652 
 
53,878 $420.00 
27,759 
 
105 
 
 Program Performance Measures: 
Georgia Student Finance Commission: Attached Agencies 
Nonpublic Postsecondary Education Commission 
Percentage of authorized colleges and schools that meet prescribed academic and financial standards annually without remediation Average number of schools assigned to each full time Regulatory Specialist 
Average number of working days to fill student transcript requests 
Total number of student complaints received 
Total number of schools authorized by NPEC 
Total number of student transcript requests 
Percentage of schools authorized by NPEC that grant degrees 
Total number of SARA authorized schools 
Total number of adverse actions taken against institutions 
Average payout for Tuition Guaranty Trust Fund claims 
Number of in-state students taking courses under SARA 
Number of out-of-state students taking courses under SARA 
Percentage of programs denied due to not meeting minimum standards on annual review 
 
FY 2016 Actual 
 
FY 2017 Actual 
 
FY 2018 Actual 
 
FY 2019 Actual 
 
83.00% 74 11 33 
294 827 52.00% 
53 53 $999.00 57,885 4,380 N/A 
 
87.00% 58 6 38 
290 689 45.00% 
63 55 $3,391.00 63,986 53,778 N/A 
 
65.00% 58 7 13 
291 531 54.00% 
70 55 $2,667.00 65,365 50,639 N/A 
 
66.00% 59 7 24 
291 714 49.00% 
74 46 $8,356.00 N/A N/A N/A 
 
106 
 
 Program Performance Measures: 
Teachers Retirement System 
Local/Floor COLA 
Number of individuals receiving floor and cost of living adjustments (COLAs) 
Percentage of on-time payments made to retirees 
Average monthly state-funded payment amount per recipient 
System Administration (TRS) 
Number of retirees and beneficiaries receiving benefits 
Total benefits payments made (in millions) 
New retiree on-time processing rate 
Percentage of accurate responses in processing member service requests 
Number of findings in annual financial audit 
Agency turnover rate (excluding Division of Investments) 
 
FY 2016 Actual 
 
FY 2017 Actual 
 
FY 2018 Actual 
 
FY 2019 Actual 
 
28 100% $773 
 
24 100% $812 
 
19 100% $901 
 
16 100% 
$885 
 
117,918 $4,228.82 
97.9% 97.0% 
0 8.0% 
 
122,629 $4,461.00 
98.8% 99.0% 
0 5.0% 
 
127,223 $4,700.00 
97.5% 99.0% 
0 5.0% 
 
131,802 $4,950.00 
98.1% 99.0% 
0 5.0% 
 
107 
 
 Program Performance Measures: 
Technical College System of Georgia 
Adult Education 
Number of students served 
Percentage of Georgians without a high school credential that were served by TCSG Adult Education programs Number of enrollees in Adult Basic Education 
Number of enrollees in Adult Secondary Education 
Number of enrollees in Corrections Education (subset) 
Number of enrollees in English Literacy and Civics 
Number of students who completed one or more levels in Adult Basic Education 
Number of students who completed one or more levels in Adult Secondary Education Number of students who completed one or more levels in Corrections Education (subset) Number of students who completed more than one level in English Literacy and Civics Hours of professional development courses taken by adult education faculty, administration, and staff members Hours of professional development per adult education faculty, administration, or staff member Number of GED test takers who took all 5 tests 
GED passage rate 
Duplicate GED transcripts and diplomas issued 
Percentage of GED earners who attended a TCSG adult education program and then entered postsecondary education or a training program within one year of receiving diploma 
Departmental Administration (TCSG) 
Return on investment as measured by the economic impact of: Increase in annual earnings of Tech Ed graduates; Increase in annual earnings of GED graduates; Federal and other funds generated by technical colleges; estimated earnings from jobs created and saved by Quick Start (in millions) Number of requests for new reports submitted to the data center 
State funds per square foot 
 
FY 2016 Actual 
42,940 3.90% 29,684 3,498 3,444 9,758 15,359 1,940 1,689 5,720 34,491 
22 11,416 86.20% 27,387 20.00% 
$993.00 
98 $23.91 
 
FY 2017 Actual 
41,149 3.60% 27,502 3,127 3,781 10,520 14,651 1,781 2,093 6,492 33,515 
25 13,382 75.70% 27,957 21.90% 
$889.00 
102 $24.12 
 
FY 2018 Actual 
41,041 3.60% 26,760 3,247 3,908 11,034 13,935 1,856 2,176 6,266 39,606 
28 14,062 75.40% 27,115 18.20% 
$947.00 
96 $24.37 
 
FY 2019 Actual 
37,980 3.50% 25,163 2,237 3,285 10,580 13,077 1,443 1,866 6,087 32,559 
24 13,828 73.20% 28,710 17.42% 
$1,158.00 
82 $26.46 
 
Economic Development and Customized Services 
Number of unique companies served through customized business and industry training at technical colleges 
 
N/A 
 
N/A 
 
2,556 
 
2,400 
 
Total number of training hours provided through customized training contracts by 
 
N/A 
 
N/A 
 
1,757,826 
 
2,825,250 
 
technical colleges 
 
Total number of continuing education hours provided by technical colleges 
 
N/A 
 
N/A 
 
884,379 
 
532,865 
 
108 
 
 Program Performance Measures: 
Governor's Office of Workforce Development 
Number of individuals served 
Percentage of participants during the second quarter after exit that are employed - Adult, Dislocated Worker and Youth Percentage of participants during the fourth quarter after exit that are employed Adult, Dislocated Worker and Youth Median earnings of participants during the second quarter after exit from the program - Adult and Dislocated Worker Percentage of those participants enrolled in an education or training program who attain a credential - Adult, Dislocated Worker and Youth Number of Worker Adjustment and Retraining Notification Act (WARN) received 
Number of companies assisted through layoff aversion services 
Number of companies assisted through the Rapid Response business downsizing assistance 
 
FY 2016 Actual 
N/A N/A N/A N/A N/A N/A N/A N/A 
 
FY 2017 Actual 
N/A N/A N/A N/A N/A N/A N/A N/A 
 
FY 2018 Actual 
20,644 81.50% 82.10% $6,314.00 73.30% 
69 5 
59 
 
FY 2019 Actual 
21,267 82.30% 81.20% $8,068.00 68.50% 
86 3 
103 
 
Quick Start 
Number of Quick Start projects delivered 
Number of jobs created in Georgia with the assistance of Quick Start 
Number of individuals successfully trained by Quick Start 
Number of completed training-related materials produced 
Average number of jobs created per project 
Average support cost per project 
Number of meetings and presentations to prospect companies and representatives Number of informational marketing/communications materials developed and distributed 
 
106 2,901 45,716 2,538 
63 $15,133.00 
95 12,530 
 
96 3,350 27,642 3,534 
60 $29,750.00 
69 33,125 
 
79 4,790 32,212 3,164 
138 $36,827.52 
89 31,125 
 
64 3,190 25,843 2,991 
90 $37,084.00 
62 28,500 
 
Technical Education 
Two-year graduation rate of students who are enrolled in an award program with 12 hours and at least one vocational course in their enrollment history Technical education retention rate 
Total enrollment in credit programs 
Percentage of total credit hours in occupational programs 
Number of students that graduated in HOPE Career Grant programs 
Percentage of total credit hours that are associated with dual enrollment programs 
 
70.30% 66.40% 133,455 68.13% 14,819 
8.50% 
 
74.00% 68.00% 134,631 65.70% 17,777 11.10% 
 
74.90% 68.10% 137,208 64.50% 25,307 13.50% 
 
75.40% 70.80% 140,840 63.40% 31,934 16.20% 
 
109 
 
 Program Performance Measures: 
State funds per credit hour 
Percentage of student enrollment over the age of 25 
Percentage of dual enrollment students with over 15 credit hours who obtain a credential 
 
FY 2016 Actual 
$155.34 
39.87% 
17.20% 
 
FY 2017 Actual 
$160.79 
37.60% 
28.90% 
 
FY 2018 Actual 
$170.22 
35.69% 
30.20% 
 
FY 2019 Actual 
$179.58 
34.24% 
32.50% 
 
110 
 
 Program Performance Measures: 
Department of Transportation 
Capital Construction Projects 
Percentage of construction funds authorized on schedule per the approved State Transportation Improvement Program as initially approved(Target: 80%) Note:The result does not include contract extensions or modifications. 
Percentage of projects completed on budget (Target: 90%) 
Metro Atlanta highway morning peak hour speeds (6 a.m. to 10 a.m.) on selected Key Performance Indicator corridors (Target: 40 mph) 
Percentage of projects constructed on schedule (Target: 80%) Note: The result includes only projects constructed on original contract time and excludes revised time. 
Capital Maintenance Projects 
Percentage of interstate miles meeting GDOT maintenance standards (90% goal) 
Percentage of state-owned non-interstate road miles meeting GDOT maintenance standards (90% goal) 
Percentage of state-owned bridges meeting GDOT maintenance standards (85% goal) 
Number of centerline miles of asphalt and concrete resurfacing completed on state routes annually (based on 1,800 centerline miles) 
 
FY 2016 Actual 
59.00% 84.85% 
36.51 57.53% 
80.06% 73.40% 88.00% 
941.00 
 
FY 2017 Actual 
79.00% 90.85% 
36.99 65.11% 
73.70% 71.42% 87.00% 1,290.00 
 
FY 2018 Actual 
75.00% 91.20% 
35.35 61.05% 
82.00% 81.30% 87.00% 811.75 
 
FY 2019 Actual 
69.00% 93.00% 
53.00 57.00% 
97.00% 98.00% 91.00% 755.00 
 
Construction Administration 
Percentage of Right of Way (ROW) authorized on schedule per the approved State Transportation Improvement Plan (STIP) as initially approved 
Percentage of construction funds authorized on schedule per the approved STIP as initially approved. Note: The result does not include contract extensions or modifications. 
Ratio of the Engineer's Estimate (official estimate) to the award amount 
 
45.00% 59.00% 100.41% 
 
56.00% 79.00% 106.17% 
 
53.00% 75.00% 105.72% 
 
58.00% 69.00% 100.60% 
 
Data Collection, Compliance, and Reporting 
Percentage of miles in the public road system inventoried (includes all roads) 
Percentage of reports filed on time that assist in establishing Georgia's federal funding level (Target: 100%) Number of county maps produced annually (Target: 40) 
 
26.39% 100.00% 
45 
 
30.38% 100.00% 
45 
 
21.83% 100.00% 
47 
 
21.00% 100.00% 
50 
 
Departmental Administration (DOT) 
Number of internal audit findings 
Number of state audit findings. Note: Findings are totaled by Calendar Year. 
Percentage of those DBE applications that actually received certification, as compared to the total number of DBE certifications applied for. 
Intermodal 
Percentage of airports meeting state licensing requirements (Target: 95%) 
Percentage of airports with instrument approaches (Target: 95%) 
 
59 10 93.44% 
 
78 3 
89.00% 
 
79 7 
90.00% 
 
52 7 
73.00% 
 
88.00% 88.00% 
 
89.00% 89.00% 
 
89.00% 88.00% 
 
86.00% 89.00% 
 
111 
 
 Program Performance Measures: 
Percentage of airports with runway lengths meeting system plan development goals (Target: 95%) 
Number of transit contracts provided to sub recipients 
 
FY 2016 Actual 
87.00% 
134 
 
FY 2017 Actual 
87.00% 
163 
 
FY 2018 Actual 
87.00% 
115 
 
FY 2019 Actual 
86.00% 
125 
 
Percentage of counties covered by transit contracts 
 
77.00% 
 
79.00% 
 
77.00% 
 
77.00% 
 
Number of days occurring between the receipt of Federal Transit Authority funds and the execution of Local Transit contracts 
Number of track miles rehabilitated 
 
45 
 
90 
 
90 
 
30 
 
6.28 
 
15.22 
 
13.4 
 
6.95 
 
Percentage of state appropriated funds used to leverage federal matching dollars for airport maintenance and improvement projects 
Value of state funded grant awards for airport maintenance and improvement projects 
 
29.93% 
 
23.36% 
 
18.40% 
 
41.00% 
 
$13,041,000.00 $13,227,839.00 $14,071,419.00 $11,172,927.00 
 
Local Maintenance and Improvement Grants 
Number of projects funded 
Percentage of authorized funds expended 
Percent of available TE funds authorized in the year with a target of 90%. 
Number of LAP certifications each year 
 
563 98.60% 99.89% 
27 
 
555 98.10% 100.00% 
16 
 
556 97.90% 100.00% 
6 
 
560 98.00% 100.00% 
25 
 
Local Road Assistance Administration 
Percentage of off-system projects in the Statewide Transportation Improvement Program authorized to construction in the year programmed 
 
86.00% 
 
86.40% 
 
86.49% 
 
85.00% 
 
Percentage of local let road and bridge construction projects completed on schedule 
 
80.77% 
 
80.49% 
 
75.00% 
 
72.00% 
 
Amount of funds allocated for the Local Maintenance and Improvement Grants $160,591,530.00 $165,562,234.00 $179,885,000.00 $172,050,000.00 (LMIG) program 
 
Planning 
Number of fatalities (per calendar year) (Target: 41 per year reduction) Note: applies to Calendar Year 2018 
Congestion costs (per auto commuter per calendar year) (Source: 2018 Urban Mobility Report (UMR), CY 2017) 
Metro Atlanta highway evening peak hour speeds (3 p.m. to 7 p.m.) on selected Key Performance Indicator corridors (Target: 40 mph) 
Number of participants enrolled in Georgia Commute Options (Note: This is reported by Calendar Year. The figure for 2016 is only a partial figure). 
from the database. The number of phases (PE, ROW, CONST) programMed in the STIP/TIP within the Freight Network 
The number of PE phases programmed in the STIP/TIP within the Freight Network 
The number of ROW phases programmed in the STIP/TIP within the Freight Network 
The number of CST phases programmed in the STIP/TIP within the Freight Network 
 
1,561 $1,494.00 
34 66,408 
 
1,549 $1,508.00 
33 67,109 
 
212 
 
212 
 
40 
 
40 
 
49 
 
49 
 
123 
 
123 
 
1,515 N/A 32 
77,879 
32 13 
8 11 
 
N/A N/A 
49 28,253 
88 49 
9 30 
 
112 
 
 Program Performance Measures: 
Routine Maintenance 
Percentage of interstates meeting maintenance standards (Target: 90%) 
Percentage of state-owned non-interstate roads meeting maintenance standards (Target: 90%) Number of bridge inspections each year 
Percentage of state-owned bridges meeting GDOT maintenance standards (85% goal) Miles of pavement inspected each year 
 
FY 2016 Actual 
80.00% 73.00% 
8,984 89.00% 
17,891 
 
FY 2017 Actual 
73.70% 71.42% 
8,800 87.00% 17,891 
 
FY 2018 Actual 
82.00% 81.30% 
8,888 87.00% 18,889 
 
FY 2019 Actual 
97.00% 98.00% 
8,414 91.00% 17,913 
 
Traffic Management and Control 
Number of fatalities (per calendar year) 
Number of Highway Emergency Response Operator (HERO) motor assists and Coordinated Highway Assistance and Maintenance Program (CHAMP) assists Note: FY 2019 number includes both HERO and CHAMP assists while all the prior years include HERO assists only. Average Highway Emergency Response Operator (HERO) response time (in minutes) Travel time index-morning commute in general purpose lanes 
Time travel index-evening commute in general purpose lanes 
Morning Average Travel Time Index (Managed Lanes) 
Evening Average Travel Time Index (Managed Lanes) 
 
1,561 102,977 
 
1,549 102,156 
 
1,528 111,600 
 
N/A 143,590 
 
11.00 1.40 1.50 1.04 1.06 
 
12.00 1.37 1.49 1.03 1.04 
 
12.00 1.40 1.52 1.14 1.07 
 
10.25 1.30 1.40 0.79 0.79 
 
113 
 
 Program Performance Measures: 
Department of Transportation: Attached Agencies 
Payments to State Road and Tollway Authority 
Percentage of Guaranteed Revenue Bonds, Reimbursement Revenue Bonds, or Grant Anticipation Revenue Bonds payment schedules reviewed prior to the 1st monthly payment (Target: 100%) 
Number of Guaranteed Revenue Bonds, Reimbursement Revenue Bonds, or Grant Anticipation Revenue Bonds Bond payments made to State Road and Tollway Authority 
Percentage of Guaranteed Revenue Bonds, Reimbursement Revenue Bonds, or Grant Anticipation Revenue Bonds payments made in accordance with the agreed upon payment schedule (Target: 100%) 
Percentage of funds allocated to the Georgia Transportation Infrastructure Bank program for qualified applications of Tier 1 and Tier 2 counties 
 
FY 2016 Actual 
100.00% 
2 100.00% 
44.00% 
 
FY 2017 Actual 
100.00% 
2 100.00% 
17.80% 
 
FY 2018 Actual 
100.00% 
2 100.00% 
23.50% 
 
FY 2019 Actual 
100.00% 
2 100.00% 
0.00% 
 
114 
 
 Program Performance Measures: 
Department of Veterans Service 
Departmental Administration (DVS) 
Number of payments processed 
Percentage of payments processed electronically 
Average number of days to process payments 
Number of audit findings 
Agency turnover rate 
 
FY 2016 Actual 
 
FY 2017 Actual 
 
FY 2018 Actual 
 
FY 2019 Actual 
 
2,080 68.00% 
0 0 15.50% 
 
2,088 67.00% 
0 0 15.50% 
 
2,120 67.00% 
0 0 19.00% 
 
2,222 68.00% 
1 0 21.00% 
 
Georgia Veterans Memorial Cemetery 
Total interments at State Veterans Cemeteries Total interments per year State maintenance cost per interment State cost per interment Percentage of graves marked timely (Veterans Affairs standard: 95% in 60 days or less 
Georgia War Veterans Nursing Homes 
Average daily census - Augusta Percentage of funded beds filled - Augusta Percentage of Patients Receiving Aid & Attendance - Augusta Cost per veteran patient day - Augusta Number of Deficiencies during state Licensure Inspection - Augusta Number of VA criteria met (out 0f 66) - Augusta Number of patients that rated the home good or excellent on a scale of 1 to 5 Augusta Average daily census - Milledgeville Percentage of funded beds filled - Milledgeville Percentage of Patients Receiving Aid & Attendance - Milledgeville Cost per veteran patient day - Milledgeville Number of Deficiencies during state Licensure Inspection - Milledgeville 
 
3,545 410 
$177 $1,552 99.50% 
 
4,223 462 
$160 $1,451 94.90% 
 
4,665 442 
$150 $1,585 100.90% 
 
4,665 578 
$215 $1,211 100.96% 
 
159 86.00% 20.00% $205.00 
0 66 
5 246 101.00% 33.00% $208.00 
0 
 
148 80.00% 18.00% $218.11 
0 66 
5 251 101.00% 41.20% $213.40 
0 
 
149 81.00% 23.00% $223.00 
0 66 
5 241 96.27% 36.91% $214.46 
0 
 
146 80.00% 17.00% $225.00 
0 66 
5 232 98.72% 48.00% $219.73 
0 
 
115 
 
 Program Performance Measures: 
Number of VA criteria met (out of 66) - Milledgeville 
Number of patients that rated the home good or excellent on a scale of 1 to 5 Milledgeville 
Veterans Benefits 
Number of veterans in Georgia (per calendar year) 
Total veterans compensation and pension dollars into Georgia (in millions per calendar year) Veterans compensation and pension dollars per Georgia veteran (per calendar year) Number of schools and training establishments approved through the State Approving Agency Number of veterans per Veterans Field Service Office 
Number of appeals hearings (per calendar year) 
Number of Veterans Field Service Offices 
 
FY 2016 Actual 
64 
4 
 
FY 2017 Actual 
66 
4 
 
FY 2018 Actual 
66 
4 
 
FY 2019 Actual 
66 
4 
 
752,499 $3,112.00 $4,135.00 
1,679 14,755 
3,090 51 
 
752,499 $3,112.00 $4,135.00 
1,722 14,755 
3,490 52 
 
697,127 $3,636.00 $5,216.00 
1,736 13,406 
1,697 52 
 
694,168 $3,638.00 $5,241.00 
1,746 13,349 
2,622 52 
 
116 
 
 Program Performance Measures: 
State Board of Workers' Compensation 
Administer the Workers' Compensation Laws 
Number of mediations held Percentage of Mediations that resulted in Settlement Number of Trial Hearings Percentage of cases disposed of within 60 days of hearing date Percentage o settlements resolved within 10 days of notice Number of Claims Received Number of Appealled Hearings Number of enforcement compliance inspections to Georgia employers Percentage of businesses investigated who were found in non-compliance Number of investigations of Fraud Number of Fraud Prosecutions 
Board Administration (SBWC) 
Number of Payments Processed Number of Audit Findings Employee Turnover Rate Average number of days to make a payment Percentage of payments made electronically 
 
FY 2016 Actual 
 
FY 2017 Actual 
 
FY 2018 Actual 
 
FY 2019 Actual 
 
2,241 87.00% 
502 94.00% 87.06% 40,446 
366 5,082 9.85% 
151 25 
 
2,311 85.00% 
500 97.00% 91.45% 29,204 
301 3,661 10.96% 
138 21 
 
1,849 82.00% 
425 98.00% 84.82% 28,367 
153 3,627 11.20% 
160 31 
 
2,002 82.00% 
410 94.00% 92.66% 80,841 
182 4,734 10.60% 
139 22 
 
1,719 0 
10.48% 2.0 
85% 
 
1,677 0 
10.65% 2.0 
87% 
 
1,663 0 
10.08% 3 to 5 87% 
 
1,521 0 
10.00% 3 to 5 94% 
 
117 
 
 Program Performance Measures: 
Georgia General Obligation Debt Sinking Fund 
GO Bonds Issued 
Available Appropriations (Current Year and Prior Year Carryover) 
Annual debt service expenditures (state funds only) 
Ratio of annual debt service to prior year's treasury receipts 
Percentage of debt service payments made in a timely manner 
Annual refunding savings (Current Year Savings only) 
GO Bonds New 
Number of new bond projects authorized 
Principal amount of new bonds authorized 
 
FY 2016 Actual 
 
FY 2017 Actual 
 
FY 2018 Actual 
 
FY 2019 Actual 
 
$1,293,777,519 $1,319,655,230 $1,351,349,241 $1,370,651,635 
 
$1,178,533,968 $1,178,410,258 $1,248,180,214 $1,215,024,567 
 
5.5% 
 
5.0% 
 
5.1% 
 
4.7% 
 
100% 
 
100% 
 
100% 
 
100% 
 
$1,000,392 
 
$39,023,461 
 
$1,348,767 
 
$0 
 
136 
 
132 
 
107 
 
119 
 
$1,099,260,000 $952,400,000 $1,166,215,000 $1,184,060,000 
 
118 
 
  Governor's O ce of 
PLANNING AND BUDGET 
THE STA TE OF GEORGI A 
2 CAPITOL SQUARE SW | ATLANTA, GA 30334 | 404.656.3820 | OPB.GEORGIA.GOV