PERFORMANCE MEASURES REPORT Fiscal Year 2020 Governor's Office of Planning and Budget The photograph on the cover is of the Dawson Forest Wildlife Management Area and was taken by Mishay Allen from the Wildlife Resources Division of the Department of Natural Resources. Table of Contents Forward 1 Court of Appeals 2 State Accounting Office 3 Department of Administrative Services 5 Department of Agriculture 8 Department of Banking and Finance 10 Department of Behavioral Health and Developmental Disabilities 11 Department of Community Affairs 16 Department of Community Health 20 Department of Corrections 26 Department of Community Supervision 29 Department of Defense 32 Department of Driver Services 33 Bright from the Start: Georgia Department of Early Care and Learning 35 Department of Economic Development 37 Department of Education 39 Employees' Retirement System of Georgia 46 State Forestry Commission 47 Office of the Governor 48 Department of Human Services 51 Commissioner of Insurance 59 Georgia Bureau of Investigation 61 Department of Labor 64 Department of Law 65 Department of Natural Resources 66 State Board of Pardons and Paroles 69 State Properties Commission 71 Georgia Public Defender Council 72 Department of Public Health 73 Department of Public Safety 78 Public Service Commission 82 Board of Regents of the University System of Georgia 83 Department of Revenue 91 Secretary of State 95 Georgia Student Finance Commission 98 Teachers Retirement System 103 Technical College System of Georgia 104 Department of Transportation 107 Department of Veterans Service 111 State Board of Workers Compensation 113 Georgia General Obligation Debt Sinking Fund 114 FY 2020 Performance Measure Report The Office of Planning and Budget publishes performance annually. For the FY 2020 budget cycle, agencies reported actual program performance data for FY 2015 through FY 2018 for workload, efficiency, and outcome measures. Measuring performance in these three areas helps state decision makers and agency stakeholders understand how well programs are operating and whether they are achieving their intended outcomes. Measures in this report are organized by both agency and program. The statistics in this report are included as they were entered by the agency or in consultation with the agency. As such, any questions regarding a specific performance measure should be directed to the respective agency. 1 Program Performance Measures: Court of Appeals Court of Appeals Appellate Filings Cases Disposed Revenue from Appellate Court Fees Average caseload per judge for cases filed Average caseload per judge for cases disposed FY 2015 Actual FY 2016 Actual FY 2017 Actual FY 2018 Actual 3,226 3,236 $410,388.00 269 270 3,150 3,293 $409,726.34 210 220 3,017 3,067 $408,357.50 201 204 3,038 3,179 $385,939.94 203 212 2 Program Performance Measures: State Accounting Office Financial Systems Customers/users supported by Human Capital Management (HCM) Customers supported by Financials Customer support tickets generated Customer support tickets closed Financial issues responded to, diagnosed, and resolved within Service Level Agreement parameters Human Capital Management issues responded to, diagnosed, and resolved within Service Level Agreement parameters Shared Services Agencies participating in Payroll Shared Services Center (PSSC) Employees paid through Payroll Shared Services Center (PSSC) Agencies participating in Concur Travel reimbursements processed FY 2015 Actual FY 2016 Actual FY 2017 Actual FY 2018 Actual 83,149 63,457 56,718 57,177 98% 92.0% 82,835 66,666 58,763 58,537 99% 94.0% 79,976 71,499 56,337 56,221 100% 97.9% 82,462 75,701 51,014 50,552 99% 99.0% 12 4,099 36 67,275 13 4,208 37 108,697 14 5,762 61 125,833 16 7,168 63 137,879 Statewide Accounting and Reporting Days from prior fiscal year end to publish the Comprehensive Annual Financial Report (CAFR) Days from prior fiscal year end to publish the Budgetary Compliance Report (BCR) Submit Annual Schedule of Expenditures of Federal Awards within 60 days of Comprehensive Annual Financial Report (1=Meet; 2=Did Not Meet) 184 192 183 181 142 143 137 144 1 1 1 1 3 Program Performance Measures: FY 2015 Actual State Accounting Office: Attached Agencies Georgia Government Transparency and Campaign Finance Commission Number of existing cases on July 1 223 Number of complaints received 66 Number of action initiated by Commission staff 1 Number of cases resolved under 2 years old 36 Number of cases resolved older than 2 years 27 FY 2016 Actual 227 93 13 49 21 FY 2017 Actual 263 38 159 23 59 FY 2018 Actual 378 85 49 74 20 Georgia State Board of Accountancy Individual CPA renewals processed CPA firm renewals processed 434 19,237 752 1,301 194 19,773 496 1,422 4 Program Performance Measures: Department of Administrative Services Certificate of Need Appeal Panel Number of Certificate of Need appeals filed Number of Certificate of Need hearings held FY 2015 Actual FY 2016 Actual FY 2017 Actual FY 2018 Actual 7 7 7 4 5 5 5 3 Departmental Administration Number of enterprise-wide contract award protests Number of training opportunities offered to employees Percentage of employees successfully completing training/professional development Number of service center tickets Percent of successfully resolved tickets Number of audit findings Agency turnover rate Number of payments processed Percentage of payments processed electronically 75 12 79% 49,638 100% 0 19.5% 4,483 92.0% 72 32 56% 55,359 100% N/A 20.0% 4,859 95.7% 63 55 32% 31,191 100% N/A 22.9% 4,928 98.0% 84 31 100% 31,408 100% N/A 19.0% 5,467 94.0% Fleet Management Number of active vehicles in the State's fleet (including Community Service Boards) Proportion of active state vehicles enrolled in the motor vehicle maintenance program Number of safety trainings completed following "Report My Driving" calls from constituents Average preventative maintenance costs for participating vehicles Number of active state vehicles enrolled in the motor vehicle maintenance program Human Resources Administration Number of active benefit-eligible executive branch state employees in the Enterprise Resource Planning system Proportion of eligible state employees enrolled in an employee-paid Flexible Benefit offering Proportion of positive evaluations for customer service on Flexible Benefit offerings Employee customers' overall satisfaction with the Benefits Operations Center Employees or candidates identified for risk based on results of the Drug Testing program 20,735 49.87% 285 $198.00 10,341 20,014 72.46% 156 $276.79 14,502 20,269 72.77% 254 $241.00 14,749 20,616 96.42% 307 $242.00 19,880 60,520 90.9% 93.0% 93.0% 195 59,494 87.5% 86.9% 86.9% 208 60,707 89.5% 97.0% 88.0% 272 49,645 88.2% 95.4% 95.4% 67 5 Program Performance Measures: Number of applications submitted to job requisitions on Careers.ga.gov Number of jobs posted on Careers.ga.gov Number of state agencies and entities using Careers Site for job vacancy posting and applicant tracking Risk Management Number of claims accepted for review under the Workers Compensation, Liability, and Property programs Percent of cases settled without litigation Number of unemployment claims filed Number of claims accepted for review under the Cyber Insurance program FY 2015 Actual 217,175 4,480 54 FY 2016 Actual 611,469 11,217 62 FY 2017 Actual 744,287 13,991 58 FY 2018 Actual 553,373 8,263 76 7,765 N/A 2,653 N/A 8,436 N/A 2,728 N/A 7,967 N/A 2,512 N/A 8,546 99.5% 2,429 3 State Purchasing Amount of state entity expenditures through the Purchasing Card program Proportion of state entity Chief Procurement Officers that are certified purchasers Estimated amount of cost savings/avoidance from recently completed new or renewal statewide contracts Number of agencies using the Team Georgia Marketplace application for their procurement processes Number of statewide contracts Number of training participants for the state purchasing program Percentage of agency contracts completed within six months $184,909,582 $186,264,250 $163,200,000 $100,500,000 76.25% 82.90% 94.86% 89.86% $6,134,077 $7,987,365 $7,851,761 $21,280,920 66 66 66 56 71 72 73 67 4,584 4,123 12,142 9,335 12.6% 33.0% 74.0% 84.2% Surplus Property Amount of sales in the State Surplus Property program Proportion of State Surplus Property transactions that are redistributed Amount of funds returned to state entities from sales in the State Surplus Property program $5,626,417 $5,049,812 $5,573,822 $7,707,962 6.0% 6.9% 6.2% 4.8% $3,851,445.17 $3,330,221.00 $3,308,657.00 $6,086,627.00 6 Program Performance Measures: Department of Administrative Services: Attached Agencies Office of State Administrative Hearings Number of cases filed Number of cases per judge Average cost per case Number of cases filed with the tax tribunal FY 2015 Actual FY 2016 Actual FY 2017 Actual FY 2018 Actual 61,684 5,428 $74.00 966 50,363 4,379 $111.00 879 40,935 3,560 $148.00 988 47,501 3,393 $142.00 539 Office of the State Treasurer Number of Transactions in the statewide merchant card contract Amount by which the return on the state general obligation bond portfolio exceeds the return on Georgia Fund 1 in basis points The number of entities that had bank accounts and services evaluated 6,699,109 0.31 5 8,357,718 0.27 21 9,537,896 0.32 36 10,097,074 0.00 20 Payments to Georgia Technology Authority Number of telephone calls placed to the "1-800-Georgia" call center requesting assistance 247,629 281,630 332,835 392,507 7 Program Performance Measures: Department of Agriculture Consumer Protection Number of establishments inspected Percentage of establishments out of compliance warranting follow-up inspection Number of violative samples from regulated food products Percentage of non-compliant establishments found to be compliant at follow-up inspection Percentage of inspections completed Percentage of food establishments inspected for regulatory compliance Percentage of fuel establishments inspected for regulatory compliance (based on an 18 month inspection cycle) Percentage of companion animal establishments inspected for regulatory compliance Departmental Administration Percentage of calls answered in call centers Percentage of IT tickets completed within 48 hours of being submitted Program turnover rate Number of audit findings Number of licenses issued FY 2015 Actual FY 2016 Actual FY 2017 Actual FY 2018 Actual 172,280 5.64% 190 96.82% 94.13% 91.00% 100.00% 65.00% 179,420 8.40% 222 95.08% 96.77% 84.00% 100.00% 98.00% 189,519 6.09% 178 100.00% 100.00% 87.30% 100.00% 98.60% 249,365 4.60% 355 79.15% 100.00% 86.00% 100.00% 88.60% 97.03% 91.60% 13.00% N/A 84,183 97.63% 93.00% 34.30% N/A 81,945 96.92% 95.00% 25.42% N/A 83,450 97.24% 94.00% 21.32% N/A 79,314 Marketing and Promotion Number of Georgia Grown participants Percentage of total Farmers Market space leased to vendors Number of farmers, retailers, and wholesalers utilizing the Atlanta Farmers Market Percentage increase in total users of the Atlanta Farmers Market 650 92% 35,329 24.9% 942 100% 36,565 3.5% 1,060 100% 32,632 0.0% 1,050 100% 29,702 0.0% Poultry Veterinary Diagnostic Labs Number of avian influenza tests provided to poultry growers and hobbyists Number of samples submitted to the poultry lab network for diagnostic testing Number of reported diseases tested using monitoring standards Number of tests performed 346,645 58,951 5 1,338,483 343,164 59,482 5 1,336,321 328,274 58,628 15 1,284,289 354,640 61,067 15 1,395,898 8 Program Performance Measures: Department of Agriculture: Attached Agencies State Soil and Water Conservation Commission Amount of electronic payments processed Number of audit findings Number of Georgia Soil and Water Conservation Commission/United States Department of Agriculture watershed dams maintained Number of agricultural irrigation systems audited for application uniformity Number of Georgia Soil and Water Conservation/United States Department of Agriculture watershed dams rehabilitated to meet safe dam criteria and to provide continued flood control Number of million gallons of potential water saved by mobile irrigation lab contracted audits Number of individuals certified or recertified in erosion and sedimentation control Number of erosion control plans reviewed Number of agricultural acres protected and benefited by conservation plans Number of citizens educated through district sponsored events Agency Turnover Rate Average cost per plan to review an erosion control plan by Georgia Soil and Water Conservation Commission staff FY 2015 Actual 62% N/A 125 96 17 218.01 9,867 3,385 354,294 384,247 7.90% $116.28 FY 2016 Actual 62% 0 125 43 18 218.01 12,195 3,769 455,831 230,580 10.42% $116.28 FY 2017 Actual 65% 0 125 14 21 71.12 7,861 3,451 316,498 256,468 55.26% $84.63 FY 2018 Actual 53% 0 146 17 21 86.36 11,421 4,118 505,268 311,478 6.00% $77.30 9 Program Performance Measures: Department of Banking and Finance Departmental Administration Percentage of fees and fines submitted electronically Agency turnover rate Number of audit findings FY 2015 Actual FY 2016 Actual FY 2017 Actual FY 2018 Actual 90% 19% 0 91% 14% 0 94% 16% 0 96% 16% N/A Financial Institution Supervision Average examination turnaround time for bank and credit union examinations (in calendar days) Average report turnaround time for bank and credit union examinations (in calendar days) Number of examinations conducted of state-chartered banks and credit unions Number of formal administrative actions outstanding for banks and credit unions Percentage of problem banks that showed improvement at their next examination Non-Depository Financial Institution Supervision Number of risk-based examinations and investigations conducted Number of administrative actions issued to licensed and unlicensed entities Average number of calendar days required to process a mortgage broker, mortgage lender, or mortgage loan originator license Average number of calendar days required to process a Money Service Business license or registration Number of approved licensees Number of new applications Number of exams completed 72 55 149 48 24% 66 38 121 31 41% 61 50 115 23 35% 59 49 103 15 32% 212 1,013 9 3 11,662 4,334 134 194 746 23 6 13,543 5,528 132 114 593 32 4 16,335 6,259 89 328 1,487 13 4 18,287 6,246 220 10 Program Performance Measures: Department of Behavioral Health and Developmental Disabilities Adult Addictive Diseases Services Number of clients served in community-based detoxification and crisis services Number of clients served in community-based treatment Number of clients served in recovery services Percentage of clients discharged from crisis or detoxification programs who receive follow-up behavioral health services within 14 days Percentage of clients not returning for new services within 90 days of discharge Percentage of women successfully completing treatment in a Ready for Work program Percentage of clients active in treatment 90 days after beginning non-crisis stabilization services FY 2015 Actual FY 2016 Actual FY 2017 Actual FY 2018 Actual 8,460 30,565 322 33.00% 83.00% 32.00% 29.00% 7,374 37,481 416 33.00% 85.00% 45.00% 26.00% 8,225 44,776 4,975 26.00% 75.00% 35.00% 30.00% 8,323 48,930 5,963 29.00% 73.00% 26.40% 33.60% Adult Developmental Disabilities Services Persons served in community-based adult developmental disabilities services Number of persons receiving supported employment Average Mobile Crisis Team response time (in minutes) Average cost per New Options Waiver Number of Georgia consumers on the waiting list for a waiver as of June 30 Number of developmental disabilities consumers transitioned from Georgia's state hospitals to the community Average cost per Comprehensive Supports Waiver Average cost per Comprehensive Supports Waiver to transition a person from a State Psychiatric Hospital Number of individuals transitioned from the waiver planning list into waiver services Percent of individuals on waiting list who received non-waiver services as of June 30 Number of individuals on waiting list who received non-waiver services as of June 30 15,668 2,160 71 $17,990.15 8,070 14 $73,589.03 $166,919.61 N/A N/A N/A 18,147 2,222 78 $18,672.30 8,574 26 $72,905.68 $107,870.01 N/A N/A N/A 16,310 1,976 77 $18,181.00 8,915 29 $80,897.00 $122,530.00 N/A N/A N/A 17,472 1,959 69 $18,358.00 5,959 48 $87,730.00 $168,461.00 326 22.71% 2,247 Adult Forensic Services Percentage of incompetent to stand trial clients completing restoration who were opined to be competent Number of adult outpatient evaluations completed: pretrial, incompetent to stand trial, and civil commitment Number of adult inpatient evaluations completed: pretrial, incompetent to stand trial, and civil commitment 78% 2,233 1,250 77% 2,181 1,360 83% 2,446 1,289 81% 2,813 1,226 11 Program Performance Measures: Number of individuals declared incompetent to stand trial (IST) who completed restoration Median length of stay in years of civilly committed IST and not guilty by reason of insanity (NGRI) in state hospital on last day of fiscal year Percentage of long-term forensic clients who are discharged Number served in community integration home and supervised apartments Number of forensic individuals on conditional release being monitored by DBHDD on June 30 Percentage of long-term discharges readmitted to hospital within 180 days of discharge or conditional release Percentage of pretrial evaluations completed within 45 days of court order FY 2015 Actual 402 4.0 30% 94 124 7% 47% FY 2016 Actual 434 4.0 31% 106 142 12% 33% FY 2017 Actual 572 4.0 25% 126 144 13% 27% FY 2018 Actual 536 4.5 30% 132 308 13% 27% Adult Mental Health Services Number of adult mental health consumers served in state facilities Number of adult mental health consumers served in community Number of persons receiving peer services Percentage of adult mental health consumers served in state facilities Percentage of homeless individuals in adult community mental health services who obtain stable housing while enrolled in services Average response time for Mobile Crisis Response services (in minutes) Percentage of people enrolled in supportive employment who are competitively employed Number of adult mental health consumers who received crisis services Percentage of Assertive Community Treatment (ACT) clients admitted to psychiatric hospitals Child and Adolescent Addictive Diseases Services Number of youth served by Core Services providers Number of youth served in Clubhouse Recovery Support Services Number of youth served in Intensive Residential Treatment (IRT) Percentage of youth who experience a reduction in alcohol and/or substance abuse while in treatment Percentage of patients admitted to an IRT program within 30 days of screening 2,164 119,433 4,026 2.19% 39.21% 53 24.0% 9,260 12.10% 2,576 122,222 4,415 2.11% 34.00% 51 27.0% 16,317 11.00% 2,532 119,857 4,371 2.11% 52.00% 52 31.0% 19,395 11.60% 2,397 123,682 4,454 1.94% 48.00% 55 32.4% 20,217 9.60% 499 437 75 50% 75% 429 312 88 65% 58% 301 382 66 52% 75% 300 419 106 53% 82% Child and Adolescent Developmental Disabilities Persons served in community-based child and adolescent developmental disabilities programs 4,100 3,218 3,908 4,488 12 Program Performance Measures: Number of children and adolescents receiving family support services Percentage of first time family support services recipients who were children or adolescents FY 2015 Actual 2,299 56.00% FY 2016 Actual 3,025 67.00% FY 2017 Actual 3,602 70.00% FY 2018 Actual 4,257 59.70% Child and Adolescent Forensic Services Number of evaluations completed on juveniles in juvenile or superior court Number of children and adolescent forensic evaluators Percentage of juvenile court evaluations completed within 30 days of receipt of the court order Number of juveniles who received competency restoration services from DBHDD 1,254 N/A 41% N/A 1,306 N/A 33% N/A 1,427 N/A 36% N/A 1,486 12 28% 96 Child and Adolescent Mental Health Services Number of youth served by Psychiatric Residential Treatment Facility (PRTF) providers Number of Mental Health Clubhouse Recovery Support Service members Number of youth served in community-based services Number of clients served in crisis service activity Average length of stay at PRTF 30-day Crisis Stabilization Unit (CSU) readmission rate CSU utilization rate 184 598 25,356 1,473 194 17.0% 64.90% 258 1,047 17,129 1,508 144 4.0% 77.30% 176 1,431 13,271 2,028 128 4.3% 56.70% 140 1,780 13,548 2,211 132 4.7% 60.00% Departmental Administration Number of class hours of training delivered to DBHDD staff Percentage of accounts payable-contract payment requests entered into PeopleSoft within 3 business days of the request being submitted to DBHDD accounts payable Number of hours of training delivered to DBHDD service providers Number of provider audits conducted Number of provider audit findings Number of internal audit findings Agency turnover rate 163,463 98% 1,779 234 43 20 33% 219,358 97% 1,762 435 38 100 27% 229,500 100% 2,116 760 241 16 26% 170,714 96% 1,975 697 57 22 24% 13 Program Performance Measures: Direct Care Support Services Number of face-to-face admission evaluations performed by the state hospitals Percentage of admission evaluation referrals to state hospitals that receive a disposition (acceptance or denial) response within 4 hours of a completed referral Percentage of people who present for admission evaluation at a state hospital whose admission was avoided as a result of their being served in a DBHDD hospital 23-hour observation program Number of maintenance work orders submitted Percent of maintenance orders completed within 7 days Substance Abuse Prevention Number of persons served in community-based prevention programs Percentage of people served by evidence-based programs Percentage of adults 18-24 who report binge drinking in the past month Number of teens served at Prevention Clubhouses Number of teens attending the Georgia Teen Institute Number of persons who called the HODAC Helpline Percentage of provider assistance requests resolved within 30 days Number of businesses with Drugs Don't Work certification FY 2015 Actual 5,084 N/A FY 2016 Actual 4,729 N/A FY 2017 Actual 4,515 84.17% FY 2018 Actual 4,326 84.88% 64% 60% 60% 70% N/A N/A N/A 32,776 N/A N/A N/A 80.6% 658,849 10% 18.00% 177 239 18,759 94% 6,437 699,393 100% N/A 146 230 10,914 95% 6,587 672,728 100% 24.30% 142 310 15,058 92% 7,248 302,601 90% 17.90% 103 242 N/A 97% 7,304 14 Program Performance Measures: Department of Behavioral Health and Developmental Disabilities: Attached Agencies Georgia Council on Developmental Disabilities Number of people who participated in Council-supported activities Percentage of people with developmental disabilities who report increasing their self-advocacy after participation in Council-supported activities Number of policy or statute changes effected Annual student enrollment in Inclusive Post-Secondary Education Number of students involved in Project Search Number of businesses involved in Project Search Percentage of family members who report increasing their self-advocacy after participation in Council-supported activities Sexual Offender Review Board Number of cases completed by each evaluator each month Number of sexual offender cases leveled/completed Average amount of time it takes to complete each case (in hours) Average number of classification letters sent out per year Percentage of cases in backlog per year Average amount of cases received per month Average amount of cases voted on per board meeting FY 2015 Actual FY 2016 Actual FY 2017 Actual FY 2018 Actual N/A N/A 44,632 44,092 N/A N/A N/A N/A N/A 1 6 3 25 67 74 104 N/A 105 89 77 N/A 16 81 18 N/A N/A N/A N/A 28.0 1,012 3.5 N/A N/A N/A N/A 38.0 1,368 3.5 N/A N/A N/A N/A 32.0 1,205 4.0 N/A N/A N/A N/A 29.0 1,373 4.5 1,373 68% 200 114.4 15 Program Performance Measures: Department of Community Affairs Building Construction Number of building code clarifications/technical assistance provided to public and private sector customers per consultant Number of building insignias issued Number of State Minimum Standard Codes reviewed, amended, and adopted by the State FY 2015 Actual 1,080 3,541 9 FY 2016 Actual 1,134 3,380 6 FY 2017 Actual 1,220 3,288 6 FY 2018 Actual 1,317 4,255 5 Coordinated Planning Percentage of local comprehensive plans and similar reviews completed within designated 30-day timeframe Number of plans reviewed Average number of days to review local comprehensive plans Plan Implementation Rate: Percentage of local government work program items actually implemented 89.50% 164 17.7 48.60% 95.60% 181 21.8 56.50% 91.28% 218 21.2 55.22% 91.56% 237 20.2 56.98% Departmental Administration Number of audit findings Number of rental assistance checks mailed out Number of payments processed Percentage of payments processed electronically Average number of days to process payments Employee turnover rate Number of employment recruitments Total value of grants processed Number of IT service requests Percentage of IT service requests closed on time (2 business days or less) 1 0 0 0 75,218 70,738 64,765 43,795 150,291 155,885 250,211 125,142 94.00% 95.00% 96.78% 96.00% 10 10 10 7 12.86% 16.32% 17.32% 15.06% 70 65 83 79 $219,692,544 $236,717,795 $211,518,775 $189,901,533 4,060 4,857 5,496 5,241 98.00% 95.00% 92.00% 83.00% Federal Community and Economic Development Programs Percentage of member slots filled Number of hours served Percentage of earned Education Awards Number of member slots filled 96.00% 385,063 87.00% 460 97.00% 399,546 78.00% 504 98.50% 449,223 84.63% 475 93.20% 420,892 82.50% 413 16 Program Performance Measures: Number of persons who benefit from local government community development activities financed through the state Community Development Block Grant program Percentage of Community Development Block Grant project recipients who are low to moderate income pursuant to the national objective Amount of private investment leveraged for Appalachian Regional Commission economic development projects FY 2015 Actual 30,435 FY 2016 Actual 63,780 92.00% 96.00% $223,800,000 $132,318,177 FY 2017 Actual 16,257 FY 2018 Actual 16,207 83.04% 93.03% $74,143,948 $157,700,000 Homeownership Programs Number of people who receive pre-purchase, post purchase, or foreclosure prevention counciling Georgia Dream foreclosure rates Percent of Georgia Dream applicants qualifying for loans Percent of lending capacity obligated Median household income for Georgia Dream participants Number of families that purchased homes under the Georgia Dream initiative Total amount of loans and assistance issued Median home price purchased by Georgia Dream applicant 8,474 1.30% N/A N/A N/A 1,096 N/A N/A 9,481 0.91% N/A N/A N/A 1,091 N/A N/A 6,984 10,095 0.54% 0.44% N/A 99.00% N/A 37.00% N/A $51,155 1,171 1,811 N/A $259,791,333 N/A $122,195 Regional Services Number of Team Georgia resource consultations Number of Georgia Academy for Economic Development sessions held Information distribution/gathering activities for Georgia Housing Search, Project Homeless Count and other programs Rental Housing Programs Number of housing choice vouchers under contract Section Eight management assessment program rating Number of Georgia residents served Number of jobs created (based on National Homebuilders model of 1.5 jobs per unit) Research and Surveys Percentage of cities and counties meeting all state reporting requirements Number of local governments and authorities to whom technical accounting/financial technical assistance is made available by phone, email, and onsite Number of city/county Report of Local Government Finances Reports Government Management Indicators surveys processed within 10 business days 216 14 144 15,043 100.00% 7,699 3,914 89.00% 685 1,387 1,873 50 1,886 15,943 100.00% 11,076 5,630 89.00% 791 1,534 1,967 50 1,980 15,020 100.00% 10,308 6,443 84.49% 626 1,172 2,160 50 2,016 14,411 100.00% 17,236 11,241 84.79% 711 1,165 17 Program Performance Measures: Special Housing Initiatives Number of individuals served by the state's initiatives Number of grants awarded Amount of grants facilitated Percentage of grant applicants awarded Number of individuals assisted through the Home Access Initiative State Community Development Programs Number of new Main Street/Better Hometown cities Net new jobs created in Georgia Main Street/Better Hometown cities Customer service satisfaction rating State Economic Development Programs Number of jobs created and retained Total value of grants and loans awarded Dollar amount of private investment leverage per grant/loan dollar FY 2015 Actual 26,722 N/A N/A N/A N/A FY 2016 Actual 20,678 N/A N/A N/A N/A FY 2017 Actual 20,020 N/A N/A N/A N/A FY 2018 Actual 21,021 N/A N/A N/A N/A 17 2,948 97.00% 11 3,652 97.00% 10 2,887 97.00% 1 3,149 97.00% 13,415 $80,979,593 $18 11,759 $43,551,798 $42 16,998 $33,373,186 $40 11,255 $59,616,420 $66 18 Program Performance Measures: Department of Community Affairs: Attached Agencies Payments to Georgia Environmental Finance Authority Number of loans executed Value of loans executed (in millions) Community debt service savings realized by utilizing Georgia Environmental Finance Number of communities assisted FY 2015 Actual 71 $194 $36,055,164 61 FY 2016 Actual 64 $225 $58,765,223 57 FY 2017 Actual 72 $127 $30,906,696 64 FY 2018 Actual 86 $308 $55,081,202 71 Payments to Georgia Regional Transportation Authority Number of Xpress passenger trips Total Xpress passenger fare revenue recovery Number of passenger miles traveled on Georgia Regional Transportation Authority Xpress buses Number of vanpool passenger trips Number of passenger miles traveled in GRTA contracted vanpools 2,076,737 26.10% 51,200,000 907,523 35,446,095 1,948,529 22.70% 48,051,000 840,169 33,225,526 1,774,300 20.90% 43,754,238 831,253 35,488,321 1,830,300 20.60% 49,050,000 734,100 29,460,100 Payments to OneGeorgia Authority Number of jobs created or retained Total value of grants and loans awarded Dollar amount of private investment leverage per grant/loan dollar 1,557 $3,734,000 $42 3,307 $5,736,685 $61 4,890 $8,651,544 $46 13,072 $8,792,751 $92 19 Program Performance Measures: Department of Community Health Departmental Administration Percentage of program integrity reviews identified as waste, fraud, and abuse Balance in the other post employee benefits fund Percentage of employees that received proven initial and annual training in required courses Georgia Board of Dentistry Number of license renewals processed Number of new applications processed Average number of days to process new applications Average number of days to process renewal applications Number of licensed professionals regulated Number of processed complaints Percentage of complaints that were substantiated Average number of days for complaint resolution FY 2015 Actual FY 2016 Actual FY 2017 Actual FY 2018 Actual 78.0% 97.5% 72.0% 68.0% $132,303,631 $611,651,947 $1,084,621,707 $1,585,128,403 98% 98% N/A 96% 26 769 21 7 12,735 400 N/A 321 13,746 753 21 7 13,691 511 N/A 219 16 818 21 7 14,202 301 N/A 100 13,534 832 21 7 14,130 376 N/A 185 Georgia State Board of Pharmacy Number of licensed professionals regulated Number of license renewals processed Number of new applications processed Average number of days to process new applications Average number of days to process renewal applications 40,597 29,533 9,505 21 7 45,711 1,448 8,912 14 7 41,207 34,115 8,552 14 7 47,573 1,319 9,018 14 7 Health Care Access and Improvement Number of Georgians served by Department of Community Health's safety net programs and grants Number of health care providers who have attested to adopting, implementing, or upgrading certified Electronic Health Record technology in Georgia Healthcare Facility Regulation Percentage of applicable health care facility inspection results posted to the website within 30 days of inspection exit Percentage of state licensed health care facilities who have survey results posted on the DCH website 55,082 3,575 131,163 3,975 59,350 4,394 24,087 4,641 89% 60% 85% 59% 85% 60% 91% 67% 20 Program Performance Measures: Number of licenses issued Number of annual inspections, excluding complaint inspections Number of complaints reported Number of complaints that resulted in a site visit Number of exemption letter requests Number of Certificate of Need applications processed Percentage of Certificate of Need Applications reviewed within 120 days of file date FY 2015 Actual 667 3,439 11,325 2,370 239 52 100% FY 2016 Actual 732 3,103 11,068 3,394 236 78 100% FY 2017 Actual 949 3,420 12,111 2,507 304 68 100% FY 2018 Actual 713 2,890 11,987 2,700 308 82 100% Indigent Care Trust Fund Percentage of Georgia hospitals receiving Disproportionate Share Hospital (DSH) payments Percentage of Georgia hospitals achieving "deemed" status for Disproportionate Share Hospital (DSH) payments DSH dollars spent supporting healthcare for medically indigent Georgians 99% 99% 98% 96% 23% 21% 21% 16% $310,124,301 $311,405,356 $315,706,141 $326,806,050 Amount of uncompensated care Georgia hospitals self-report providing to indigent individuals Percentage of uncompensated care reimbursed through DSH payments $1,649,035,462 $1,625,710,167 $1,550,137,919 $1,616,022,192 19% 19% 20% 20% Percentage of uncompensated care delivered by deemed hospitals 36% 34% 35% 29% Average percentage of uncompensated care costs covered by DSH dollars for deemed hospitals 37% 42% 44% 47% Medicaid- Aged Blind and Disabled Number of Aged, Blind, and Disabled enrollees Cost per member per month for Aged, Blind, and Disabled enrollees Number of full benefit dual eligibles enrolled Percentage of Long Term Care expenditures for Home and Community Based Waiver Services versus institutional expenditures Number of full benefit dual eligibles enrolled per 1000 members Number of individuals on Independent Care Waiver Program waiting list per 1000 members between ages 21-64 Number of Aged, Blind, and Disabled enrollees per 1000 Medicaid members Community Care Service Program Clients served Average cost per Community Care Service Program client Total dollars saved as a result of clients remaining in the community (in millions) 483,916 $843.79 136,886 47.3% 76 121 269 14,145 $11,473 $386 493,363 $858.07 138,391 48.5% 74 112 266 9,701 $11,473 $205 500,159 $880.21 138,092 49.6% 75 89 273 8,930 $13,453 $184 512,989 $895.56 147,715 49.0% 76 9 265 9,269 $14,002 $184 21 Program Performance Measures: Medicaid- Low-Income Medicaid Number of low-income Medicaid enrollees Low-income Medicaid members per 1000 Medicaid members Cost per member per month for low-income Medicaid enrollees Number of emergency room visits for selected non-emergent care diagnoses per 1000 members Number of Healthcare Effectiveness Data and Information Set/National Committee for Quality Assurance quality metrics monitored Percentage of Healthcare Effectiveness Data and Information Set/National Committee for Quality Assurance quality metrics meeting or exceeding the 50th percentile Percentage of financial expenditure savings generated by the shift from a feefor-service to a managed care structure Average time for provider payment of clean claims by the care management organizations (in days) PeachCare Percentage of members in Georgia Families receiving recommended immunizations by their 3rd birthday (Medicaid and PeachCare) Percentage of members in Georgia Families 12 months to 19 years who had a visit with a primary care physician (Medicaid and PeachCare) Percentage of PeachCare eligible children who are enrolled in the program Percentage of children ages 3 to 17 that had an outpatient visit with a PCP or OB/GYN and whose weight is classified based on body mass index percentile for age and gender Per member per month cost FY 2015 Actual 1,315,355 731 $252.80 438 54 56.0% N/A 6.17 79.72% 86.85% 93.0% 67.06% $161.50 FY 2016 Actual 1,364,076 734 $252.54 400 58 63.8% N/A 6.36 79.45% 88.69% 94.1% 67.48% $165.70 FY 2017 Actual 1,330,434 727 $262.09 387 16 21.6% N/A 6.24 N/A 87.43% 90.3% 57.16% $170.66 FY 2018 Actual 1,419,760 735 $258.37 455 N/A N/A N/A 6.63 N/A N/A 83.0% N/A $175.78 State Health Benefit Plan Average expense per member per month Number of active subscribers supporting each retiree subscriber (active to retiree ratio) Percentage of SHBP members accessing any preventive care services Preventive care expenses per member per month Percentage of SHBP members with a common chronic condition (asthma, diabetes, coronary artery disease (CAD)) Percentage of SHBP members with a common chronic condition (asthma, diabetes, coronary artery disease (CAD)) who are engaged in the disease state management co-pay waiver program Average per member per month expense for SHBP members with common chronic conditions (asthma, diabetes, coronary artery disease (CAD)) Percentage of SHBP members with high dollar claim accumulation (paid over $100,000 in claims in one year) Percentage of SHBP members with a high dollar claim accumulation (paid over $100,000 in claims in one year) who are engaged in case management $365.07 2.0 31.07% $12.46 10.78% 15.90% $1,021.98 0.33% 96.70% $385.18 2.0 48.40% $18.21 11.30% 9.70% $1,038.81 0.50% 98.10% $408.18 2.1 48.17% $21.36 11.87% 7.63% $1,112.25 0.55% 91.77% $519.57 2.5 59.00% $17.13 16.43% 11.99% $1,232.55 0.14% 97.29% 22 Program Performance Measures: Department of Community Health: Attached Agencies Georgia Board for Physician Workforce: Board Administration Percentage of payments processed within 10 days of receiving invoice Number of page views of agency website for physician workforce data Number of employers participating in practice opportunity fairs Number of students attending practice opportunity fairs FY 2015 Actual 92.00% 27,191 99 242 FY 2016 Actual 95.00% 29,242 115 260 FY 2017 Actual 91.67% 33,085 112 241 FY 2018 Actual 91.67% 42,444 101 247 Georgia Board for Physician Workforce: Graduate Medical Education Percentage of residency program graduates practicing family medicine in Georgia (data lagged by one fiscal year) 59.3% Number of residents trained through Georgia's Graduate Medical Education N/A (GME) programs (filled positions) Percentage of Graduate Medical Education (GME) applicants holding a degree N/A from a Georgia medical school Percentage of residency program graduates practicing in Georgia (all specialties) 61.16% Percentage of GME residency slots receiving funding from Georgia Board for N/A Physician Workforce Percentage of residents completing the GME exit survey 98.00% 62.4% 2,315 N/A 61.50% 55% 82.80% 62.8% 2,406 N/A 58.40% 55% 97.60% N/A 2,557 N/A N/A 57% N/A Georgia Board for Physician Workforce: Mercer School of Medicine Grant Percentage of graduates entering core specialties (primary care, family 66.7% medicine, internal medicine, pediatrics, Ob/Gyn, emergency medicine, or general surgery) Number of medical students enrolled at Mercer University School of Medicine 416 Number of students in the first year class 110 Percentage of graduates practicing in Georgia 65.50% 66.0% 432 110 64.00% 67.0% 448 111 63.40% 72.5% 460 107 53.53% Georgia Board for Physician Workforce: Morehouse School of Medicine Grant Percentage of graduates entering core specialties (primary care, family 75.0% medicine, internal medicine, pediatrics, Ob/Gyn, emergency medicine, or general surgery) Number of medical students enrolled at Morehouse School of Medicine 274 Number of students in the first year class 82 Percentage of graduates practicing in Georgia 47% 70.9% 294 84 47% 78.9% 324 92 46% 77.6% 365 100 43% Georgia Board for Physician Workforce: Physicians for Rural Areas Number of physicians receiving loan repayment 24 32 36 44 Number of students receiving scholarships 17 10 6 1 23 Program Performance Measures: Percentage of qualified applicants receiving loan repayment award Percentage of scholarship recipients who default Percentage of loan repayment recipients still practicing in rural Georgia Percentage of scholarship recipients still practicing in rural Georgia FY 2015 Actual 86% 25.0% 60.10% 41.90% FY 2016 Actual 100% 0.0% 66.70% 27.98% FY 2017 Actual 100% 0.0% 66.67% 27.98% FY 2018 Actual 100% 8.3% 65.79% 29.61% Georgia Board for Physician Workforce: Undergraduate Medical Education Percentage of UME graduates entering primary care/core specialty residency 66.40% from Emory University School of Medicine Number of Georgia residents enrolled in Emory University School of Medicine 168 Number of Georgia residents enrolled in Mercer University School of Medicine Percentage of UME graduates entering primary care/core specialty residency from Mercer University School of Medicine Number of Georgia residents enrolled in Morehouse School of Medicine 416 75.0% 199 Percentage of UME graduates entering primary care/core specialty residency from Morehouse School of Medicine Average amount of UME funds per Georgia resident attending medical school at Emory University School of Medicine Average amount of UME funds per Georgia resident attending medical school at Mercer University School of Medicine Average amount of UME funds per Georgia resident attending medical school at Morehouse School of Medicine Percentage of Emory University School of Medicine UME graduates entering residency in Georgia Percentage of Mercer University School of Medicine UME graduates entering residency in Georgia Percentage of Morehouse School of Medicine UME graduates entering residency in Georgia 70.00% $4,280.29 $3,212.36 N/A 17.5% 30.7% 25.0% 58.40% 175 432 66.0% 249 70.90% $4,109.08 $3,093.38 N/A 23.0% 28.0% 13.0% 67.40% 197 448 67.0% 254 78.90% $3,650.13 $2,982.89 N/A 29.2% 27.4% 21.1% 57.30% 187 460 72.5% 267 77.60% $3,845.32 $2,905.07 $2,288.00 32.2% 42.2% 47.4% Georgia Composite Medical Board Number of initial licensure applications processed Number of licensure application renewals processed Number of complaints received Number of investigations Percentage of licenses issued or denied within 90 days of application Number of disciplinary actions taken against licensed professionals Average investigator caseload 4,652 23,078 1,549 639 81.33% 53 23 4,236 23,950 2,495 1,029 79.00% 56 23 4,768 24,011 1,789 803 74.00% 49 20 4,418 20,237 2,281 1,004 80.15% 34 23 24 Program Performance Measures: Georgia Drugs and Narcotics Agency Number of inspections conducted for the Board of Pharmacy for all of its registrants who purchase, distribute, dispense, and sell pharmaceuticals Number of investigations of complaints of Board registrants Number of all other investigations FY 2015 Actual 1,429 370 135 FY 2016 Actual 1,364 427 204 FY 2017 Actual 1,591 345 131 FY 2018 Actual 2,086 275 131 25 Program Performance Measures: Department of Corrections County Jail Subsidy Average number of days in county jail attributed to lack of state prison bed space Number of incomplete sentencing packets returned to counties for completion Number of prisoner sentencing packets processed Average Physical Prison Bed Occupancy Rate Average number of inmates in county jails pre-adjudication FY 2015 Actual 6.0 3,572 27,441 89.46% 23,056 FY 2016 Actual 8.0 3,249 29,182 92.14% 23,692 FY 2017 Actual 11.5 3,269 27,902 96.70% 23,378 FY 2018 Actual 12.0 3,434 29,864 94.50% 23,794 Departmental Administration Number of payments processed Percentage of payments made electronically Number of audit findings Agency turnover rate 57,027 90.80% 0 24.03% 55,773 96.30% 1 28.45% 61,558 96.50% 0 27.23% 42,108 90.95% N/A 25.94% Detention Centers Occupancy rate Three-year felony reconviction rate Number of GED diplomas received while in a detention center Number of Parole Revocations sentenced to a Detention Center Number of Probation Revocations sentenced to a Detention Center Number of Detainees sentenced to Diversion Centers (RSAT) Total number of individual detainees sent to a Detention Center Average length of stay at a Detention Center in days 76.70% 24.60% 23 837 2,148 2,679 7,189 89 71.80% 27.10% 63 708 1,885 3,495 6,724 84 80.50% 26.80% 171 687 1,829 3,411 6,532 81 88.60% 27.30% 270 634 1,873 3,289 7,017 79 Food and Farm Operations Cost per day per offender (food only) Percentage of annual food requirement produced through farm Total revenue from food and commodities produced Savings across state agencies from commodities produced vs. purchased $1.55 $1.49 $1.48 $1.48 41.00% 42.20% 42.60% 42.00% $8,257,088.00 $7,087,749.00 $6,526,638.00 $6,060,384.97 $6,817,583.25 $6,786,838.10 $6,827,068.86 $5,686,208.33 26 Program Performance Measures: Profit from sales used to offset GDC food service costs Number of medical meals served to offenders Number of offenders requiring special diets FY 2015 Actual $1,594,980.44 FY 2016 Actual $1,747,595.13 FY 2017 Actual $1,722,894.70 FY 2018 Actual $1,470,576.94 2,949,819 3,202,712 3,477,253 3,661,764 19,200 19,796 19,486 19,860 Health Total daily health cost per inmate, including physical health, mental health, dental care Daily cost per inmate for physical health care Daily cost per inmate for dental care Daily cost per inmate for mental health care Number of telemedicine treatment/consultation hours Total cost of health service providers Cost of medications Number of physical health care encounters Medicaid claims paid Percentage of inmates on a mental health caseload $10.31 $10.28 $12.21 $11.67 $8.46 $8.57 $10.45 $9.92 $0.49 $0.38 $0.44 $0.49 $8.36 $7.86 $7.50 $7.35 246.0 263.0 269.3 281.0 $33,017,014.00 $36,689,847.00 $44,023,012.00 $39,739,072.00 $26,566,797.00 $39,084,847.14 $42,303,325.00 $43,088,639.00 1,263,234 2,842,903 2,568,416 2,565,193 141 162 272 138 18% 19% 18% 20% Offender Management Occupancy rate (prisons and all centers) 103.5% 104.2% 104.3% 104.1% Number of admissions 18,245 18,391 17,023 18,672 Number of releases 17,816 18,131 16,464 18,302 Number of transfers 56,610 56,829 53,296 55,975 Number of sentence packets processed 30,633 29,689 27,793 30,259 Number of records requests processed N/A N/A 1,297 2,392 Number of inmates in GDC custody who have detainers before released 15,462 14,881 14,887 14,795 Average number of days to process inmates into GDC custody from county jails 6 8 7 5 Total expenditures for County Prison Subsidy $35,990,720.00 $35,662,160.00 $36,306,480.00 $34,152,920.00 27 Program Performance Measures: Private Prisons Occupancy rate Three-year felony reconviction rate Number of GED diplomas received in private prisons Number of contracted private prison beds as a percentage of all inmate beds Average daily cost per inmate State Prisons Physical utilization rate Three-year felony re-conviction rate Number of GED diplomas received Number of vocational and on-the-job training certificates earned General population bed utilization rate Number of inmates enrolled in GED programs Number of inmates enrolled in vocational training and on-the-job training certificate programs Number of vocational and on-the-job training certificate programs offered across all state prison facilities Number of charter high school diplomas earned Number of inmates enrolled in charter high school programs FY 2015 Actual 97.20% 31.4% 219 16.75% $50.19 FY 2016 Actual 99.40% 30.1% 240 16.77% $50.26 FY 2017 Actual 98.60% 30.0% 358 16.52% $48.76 FY 2018 Actual 98.00% 28.3% 308 16.22% N/A 93.10% 27.6% 236 2,260 96.65% N/A N/A N/A N/A N/A 94.50% 26.4% 764 3,196 97.96% N/A N/A N/A N/A N/A 94.80% 27.3% 1,624 4,805 97.75% N/A N/A N/A N/A N/A 94.50% 27.6% 2,165 7,364 97.75% 10,519 10,375 202 101 325 Transition Centers Percentage of offenders who successfully completed Transition Centers (TC) programming Occupancy rate Three-year felony reconviction rate Number of transition center beds as a percentage of all inmate beds Room and board fees collected Employment rate for TC offenders statewide Percentage of vacant security positions 80.79% 80.00% 79.18% 81.01% 97.90% 98.80% 98.40% 94.80% 19.10% 21.10% 18.60% 20.40% 5.61% 5.57% 5.49% 5.29% $5,682,108.19 $5,825,937.51 $6,506,144.57 $6,532,208.54 88.00% 90.00% 94.00% 93.00% 9.21% 8.46% 6.79% 9.02% 28 Program Performance Measures: Department of Community Supervision Departmental Administration Percentage of electronic payments by ACH Number of audit findings Agency turnover rate Percentage of transactions processed on behalf of attached Agency Number of open records requests fufilled Number of IT service requests FY 2015 Actual FY 2016 Actual FY 2017 Actual FY 2018 Actual N/A 81.00% 80.91% 83.39% N/A 0 0 N/A N/A N/A 13.09% 12.53% N/A 5.76% 6.00% 2.37% N/A N/A 338 448 N/A 10,456 8,369 11,455 Field Services Number of offenders under active supervision (cumulative) Daily cost of supervision per offender Percentage of employable offenders who are employed Percentage of offenders complying with court/Parole Board ordered community service Percentage of offenders complying with court/Parole Board ordered financial obligations Percentage of individuals successfully completing community supervision Percentage of offenders revoked to prison Percentage of offenders returned to prison for committing a new felony within three years Percentage of offenders identified with criminogenic needs referred to treatments Percentage of offenders identified with criminogenic needs completing treatments Percentage of participants that complete Day Reporting Center programming Percentage of offenders that successfully complete Aftercare Services Average caseload per community supervision officer Percentage of required contacts made in the community Percentage of new Community Supervision Officer candidates successfully completing the Basic Community Supervision Officer Training course Misdemeanor Probation Number of audits completed on misdemeanor probation providers N/A N/A 258,843 275,777 N/A N/A $1.94 $2.11 N/A N/A N/A 65.87% N/A N/A N/A N/A N/A N/A 17.68% N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 44% 36% N/A N/A 64.40% 64.00% N/A N/A 139 105 N/A N/A NA 82.36% N/A N/A 79% 90% N/A N/A 41 80 29 Program Performance Measures: Number of on-site visits with misdemeanor probation providers Number of misdemeanor probation contracts reviewed Number of trainings provided to misdemeanor probation providers FY 2015 Actual N/A N/A N/A FY 2016 Actual N/A N/A N/A FY 2017 Actual 46 175 N/A FY 2018 Actual 82 782 16 Governor's Office of Transition, Support, and Reentry Percentage of identified inmates placed into Georgia's Prisoner Re-Entry Initiative (GA PRI) program prior to release Number of supervisees discharged from GA-PRI for non-completion violation of probation or parole Number of re-entry contacts made with community resources Number of inmates identified for Georgia's Prisoner Reentry Initiative Prison In-Reach Specialist average annual caseload N/A N/A N/A 32% N/A N/A 566 1,193 N/A N/A 10,866 20,142 N/A N/A 23,733 27,320 N/A N/A 181 492 30 Program Performance Measures: Department of Community Supervision: Attached Agencies Georgia Commission on Family Violence Number of Family Violence Intervention Programs certified in Georgia Number of site visits with Family Violence Intervention Programs Number of individuals trained on family violence awareness Number of active family violence task forces Number of family violence task forces receiving technical assistance FY 2015 Actual FY 2016 Actual FY 2017 Actual FY 2018 Actual 105 110 112 116 N/A N/A 20 29 N/A N/A 1,825 3,329 N/A N/A 38 42 N/A N/A N/A 42 31 Program Performance Measures: Department of Defense Departmental Administration Number of Audit Findings. Number of payments processed. Percentage of payments made electronically Voucher lines entered. Agency turnover rate. Military Readiness Successful responses by GADoD to GEMA's requests for assistance Total State Defense Force volunteer mandays for state and community support missions. Average number of ARNG Guardsmen trained per Readiness Centers. Average cost of GaARNG Site Improvement. Total average number of Deployment Eligible Guardsmen ARNG Billeting Units: number of paid nights Federal dollars received per state dollar invested FY 2015 Actual FY 2016 Actual FY 2017 Actual FY 2018 Actual 0 9,998 68% 23,729 18.60% 0 9,924 69% 25,269 23.10% 0 11,239 72% 29,207 21.30% 1 12,542 73% 70,770 30.90% 100% 14,791 229 $652,857 10,950 61,647 $9.00 100% 13,263 184 $963,633 13,686 58,460 $5.71 100% 16,771 184 $910,493 12,311 71,404 $8.77 100% 2,777 186 $947,000 10,292 74,707 $42.60 Youth Educational Services Number of at-risk youth graduating from the Youth Challenge Academy Percentage of Youth Challenge Academy graduates that earn their academic credentials through either General Education Diploma or High School Diploma Percentage of Youth Challenge Cadets that meet Department of Defense standard for success six months after graduation Average state cost per cadet Percentage of Youth Challenge Graduates who could not be contacted at six months after graduation 771 39% 88% $3,799 9% 797 41% 84% $3,794 10% 850 54% 84% $2,752 11% 926 49% 71% $5,774 32% 32 Program Performance Measures: Department of Driver Services Departmental Administration Number of super speeder citations paid Super speeder citations paid percentage rate Super speeder revenue collected Average number of days to process payments to vendors Percentage of payments made electronically to vendors Total number of continuing education units awarded Full Time Agency Turnover Training modules completed Full Time Driver Examiner 1 turnover rate Full Time Driver Examiner 2 turnover rate Full Time manager turnover rate Full Time assistant manager turnover rate Part time examiner turnover rate Average number of days to process endorsement applications Number of drivers license fraud investigations Percentage of permanent documents mailed to customers within 14 days (Target 98%) Percentage of permanent documents mailed to customers within 14 days through Online services processing Number of traditional calls answered by non traditional channels Number of Payments processed online Percentage of Contact Center customer calls abandoned Percentage of fraud investigations determined to be unfounded Percentage of fraud investigations that resulted in actual fraud License Issuance Number of Real ID cards issued FY 2015 Actual FY 2016 Actual FY 2017 Actual FY 2018 Actual 63,356 61,941 80.00% 76.30% $13,968,210 $13,305,587 16 21 50.51% 55.90% 3,580 3,645 26.00% 40.38% 1,369 5,347 25.00% 31.52% 16.70% 17.98% 15.70% 11.86% 20.80% 14.58% 58.90% 110.19% 8 8 1,397 1,286 97.00% 99.55% 99.50% 99.12% N/A 26,022 297,291 168,843 14.29% 17.14% 22.00% 20.20% 78.00% 79.80% 66,195 78.60% $14,219,555 20 50.40% 9,150 36.00% 7,191 36.00% 22.00% 15.00% 19.00% 82.00% 7 1,042 96.76% 99.13% 25,626 314,130 15.91% 18.79% 81.21% 68,670 76.00% $14,306,750 25 58.00% 3,865 7.75% 5,737 16.46% 8.89% 1.69% 4.08% 35.00% 6 924 95.20% 97.70% 20,587 502,309 27.78% 14.80% 85.20% 1,063,743 1,600,430 1,567,452 2,565,828 33 Program Performance Measures: Percentage of individuals enrolled in Real ID. Total number of License, Commercial Driver's License (CDL), Motor Cycle License, or Identification Card renewals requested Number of CDL medical certifications completed Number of valid CDL drivers Number of Motorcycle licenses issued Reduction in issuance process time due to motorcycle safety class participation (in hours) Number of students enrolled in motorcycle safety program classes Total number of commercial drivers license exams monitored Number of online transactions processed Number of online accounts opened Number of drivers seeking chauffeur/for hire endorsements Number of Customer Service Center customers served Percentage of Customer Service Center customers served within 30 minutes or less (Target: 95%) Number of customer calls to the Contact Center Percentage of customer calls to the Contact Center answered within 3 minutes or less (Target: 85%) Number of citations processed by Records Management Percentage of citations processed by Records Management within 10 days Percentage of fraud investigations completed within 60 days (Target: 70%) FY 2015 Actual 50.45% 770,293 N/A 331,857 80,229 3,275 6,551 500 319,618 320,836 1,249 3,413,503 94.40% 1,831,329 71.66% 217,448 95.00% 55.00% FY 2016 Actual 69.60% 1,418,612 N/A 336,376 86,805 2,987 5,974 593 426,122 367,550 4,972 4,261,284 93.60% 1,583,348 51.35% 245,142 90.00% 54.74% FY 2017 Actual 83.99% 1,538,310 162,980 352,136 131,969 4,047 7,807 637 503,789 354,963 1,268 4,324,341 95.97% 1,605,969 59.58% 201,479 100.00% 53.48% FY 2018 Actual 89.00% 1,383,625 155,677 345,995 156,502 3,746 7,489 696 730,853 504,126 758 3,856,916 96.82% 1,755,806 48.34% 186,836 97.00% 74.90% Regulatory Compliance Percentage of regulated programs in compliance Average number of days for Regulatory Compliance programs that are out of compliance to become compliant Total number of driver safety programs regulated, e.g. driver training, DUI schools Number of certification applications for regulated programs Number of audit findings Number of students enrolled in Electronic Alcohol and Drug Awareness Programs (eADAP) 85.76% 11.50 849 1,667 0 13,560 85.10% 11.48 876 2,132 0 15,107 88.71% 8.10 1,014 3,036 34 12,048 89.00% 9.50 904 2,410 103 24,407 34 Program Performance Measures: Bright from the Start: Georgia Department of Early Care and Learning Child Care Services Average days to respond to category one serious complaints Percentage of licensed child care learning centers, group day care homes, and family day care homes that are compliant with licensing rules Number of licensing, monitoring, technical assistance, and complaint investigation visits to child care learning centers, group day care homes, and family day care homes in order to increase compliance and raise quality Number of audit findings Percentage of weekly Child Care Subsidy Payments processed electronically FY 2015 Actual FY 2016 Actual FY 2017 Actual FY 2018 Actual 1 94% 14,319 N/A 100% 1 92% 14,432 N/A 100% 1 98% 15,069 0 100% 1 99% 14,784 N/A 100% Nutrition Services Number of feeding sites for both the Child and Adult Care Food Program and Summer Food Service Program Number of meals served by providers in the Child and Adult Care Food Program and the Summer Food Service Program Percentage of accurately submitted monthly claims reimbursed within 10 days of receipt Number of program provider trainings provided on healthier menu options Number of counties participating in the Child and Adult Care Food Program Number of counties participating in the Summer Food Service Program 5,174 85,390,754 98% 12 152 145 7,277 86,175,410 99% 3 153 150 6,560 84,070,504 98% 5 158 154 6,560 66,652,529 98% 5 158 154 Pre-Kindergarten Program Georgia Pre-Kindergarten program enrollment Number of children on Pre-Kindergarten waiting list Percentage of classrooms implementing Work Sampling System (WSS) online in order to monitor and report student progress Percentage of children rated as "in process" or "proficient" on at least 80% of the WSS Language and Literacy Indicators Percentage of children rated as "in process" or "proficient" on at least 80% of the WSS Mathematics indicators Percentage of new Pre-Kindergarten teachers who attended both days of New Pre-K Teacher Institute who scored at 80% or above on all proficiency quizzes Quality Initiatives Number of compliant licensed early care and education programs that participate in the Quality Rating and Improvement System Percentage of compliant licensed early care and education programs that participate in the Quality Rating and Improvement System Number of unique early learning professionals in the INCENTIVES Program 80,430 4,468 100% 95% 93% 83% 2,344 38% 1,654 80,825 4,663 100% 96% 94% 98% 2,438 51% 1,461 80,874 4,596 100% 96% 94% 96% 2,868 61% 1,311 80,536 4,065 100% 96% 95% 93% 3,482 75% 1,280 35 Program Performance Measures: Percentage of early learning and education programs that have improved their level of quality in the Quality Rating and Improvement System Percentage of INCENTIVES Program participants who increased their education level from the initial credential/degree earned Percentage of Quality Rating and Improvement System rated early care and education programs in the top two tiers (2- or 3-star rating) Percentage of children who receive Childcare and Parent Services (CAPS) eligible subsidies who are served in Quality Rated programs Number of unique early learning professionals in the SCHOLARSHIPS program Number of referrals offered to families by the Statewide Parental Referral System Number of children served in the Rising Pre-Kindergarten and Rising Kindergarten Summer Transition Programs Number of submitted Quality Rated portfolios supported by the Child Care Resource and Referral System for participation in the Quality Rating and Improvement System FY 2015 Actual N/A 16% 68% 14% 1,386 27,575 1,583 N/A FY 2016 Actual N/A 11% 59% 26% 1,167 28,680 2,636 574 FY 2017 Actual 48% 3% 60% 34% 1,208 28,109 3,106 510 FY 2018 Actual 47% 4% 68% 41% 1,280 35,178 3,252 510 36 Program Performance Measures: Department of Economic Development Departmental Administration Number of audit findings Number of days from requisition to purchase order dispatch Number of payments processed Percentage of payments processed electronically Average number of days to process payments Agency turnover rate Film, Video, and Music Direct Capital investment (in millions) Projects initiated Work days created by film and television production Leads scouted resulting into initiated project Value of tax credits certified Georgia Council for the Arts Number of Georgia Council for the Arts grant awards Number of counties served by GCA Georgia Council for the Arts - Special Project Number of grant awards International Relations and Trade Key clients (statewide) Trade Successes Global Commerce Number of jobs created Direct capital investment (millions) Number of active projects initiated Number of companies assisted Active projects resulting in retention, relocation, or expansion FY 2015 Actual FY 2016 Actual FY 2017 Actual FY 2018 Actual 0 3 4,437 67 4 10.6% 0 3 4,860 68 4 13.0% 2 3 5,009 69 4 12.7% N/A 3 5,515 71 4 10.9% $1,700 $2,000 $2,700 $2,700 248 245 320 455 1,188,371 1,202,256 3,301,100 4,365,500 38% 58% 50% 25% $504,402,595 $606,026,394 $800,277,268 $801,058,816 80 90 102 N/A 114 129 128 131 N/A 94 85 312 943 761 821 1,396 388 389 253 267 21,476 $4,080 22,029 $4,170 30,039 $5,332 27,363 $5,566 372 586 815 866 724 671 1,028 1,110 35% 58% 46% 48% 37 Program Performance Measures: Small and Minority Business Development Number of companies served Number of community visits Number of Resource Awareness recipients Tourism Tourism expenditures (in billions per calendar year) Visitors to the Visitor Information centers Tourists visiting Georgia (in millions per calendar year) Unique visitors to the Explore Georgia website Impressions FY 2015 Actual 755 97 1,121 FY 2016 Actual 1,016 78 876 FY 2017 Actual 759 76 1,011 FY 2018 Actual 586 65 1,263 $26.65 13,132,123 99 3,940,393 530,029,568 $27.47 4,931,909 102 4,539,657 589,393,220 $28.50 11,396,252 105 5,121,591 632,708,559 $29.60 13,674,169 109 5,130,189 550,667,538 38 Program Performance Measures: Department of Education Agricultural Education Grades 6-12 student enrollment in Extended Day/Year programs Number of schools providing Extended Day/Year programs Percentage of agriculture teachers meeting all required Extended Day/Year program standards Average number of monthly Extended Day contact hours reported Average number of Extended Year contact hours reported Percentage of performance standards met on the Area Teacher program work evaluation Percentage of classroom agriculture teachers meeting all required program standards Average number of monthly Area Teacher contact hours reported Number of teachers trained by Agriculture Area Teachers Percentage of performance standards met on the Young Farmer Teacher program work evaluation Young Farmer participants per instructor Average number of contact hours reported by the Young Farmer teacher monthly report Enrollment in program events and activities at FFA Youth Camp facilities Number of FFA events held at Camp John Hope and the Georgia FFA-FCCLA Center Business and Finance Administration Agency turnover rate Number of audit findings Number of payments processed Percentage of payments processed electronically Number of open records requests FY 2015 Actual FY 2016 Actual FY 2017 Actual FY 2018 Actual 38,894 289 97% 42 344 98% 97% 40 416 90% 187 30 7,432 114 41,117 310 98% 40 345 98% 98% 44 434 95% 188 32 7,697 120 41,953 317 98% 40 351 100% 96% 52 455 95% 193 32 7,281 115 42,288 325 98% 43 352 100% 97% 56 465 96% 195 36 7,561 118 14.5% 4 208,369 93% 110 15.5% 0 227,845 94% 117 8.6% 0 150,641 99% 127 11.4% N/A 134,874 99% 116 Central Office State Central Office cost per FTE (i.e., student) $2.30 $2.33 $2.41 $3.52 Charter Schools Number of charter schools 119 115 106 113 39 Program Performance Measures: Number of charter school petitions reviewed by the Georgia Department of Education Number of charter schools authorized Percentage of charter school requests for renewal approved Number of students enrolled in charter schools Charter school student graduation rate Number of charter system petitions reviewed by the Georgia Department of Education Number of approved charter systems operating Number of planning grants awarded Number of contact hours reported by planning consultants Number of facilities grants awarded Average value of facilities grants awarded Number of Federal Charter School Program grants awarded FY 2015 Actual 38 29 100% 75,247 80.0% 6 28 5 6,827 11 $127,273 2 FY 2016 Actual 27 24 92% 90,875 78.1% 10 32 4 10,671 9 $155,556 0 FY 2017 Actual 33 20 71% 84,392 76.0% 2 42 3 18,490 11 $127,273 0 FY 2018 Actual 35 31 88% 86,549 73.9% 9 45 3 35,646 10 $147,500 26 Communities in Schools Number of at-risk students receiving intensive services Dropout rate for students served by Communities In Schools Graduation rate for students served by Communities In Schools Percentage of school districts with campuses participating in Communities In Schools Average amount of state funds spent per student served Total dollars leveraged 10,580 4.6% 89.5% 22.78% $97.65 $12,045,405 13,018 3.2% 88.7% 22.78% $80.90 $14,936,165 12,866 3.2% 91.4% 22.78% $93.51 $13,582,560 13,891 4.1% 96.2% 22.78% $88.41 $13,783,019 Curriculum Development Number of resources developed to support implementation of curricular standards (resources include standards, framework components, videos, and remediation support) Average cost to develop a resource Number of unique visits to GeorgiaStandards.org Number of teachers attending curriculum and instruction training sessions Number of industry specific language training courses developed 363 $762.12 971,715 27,078 0 978 $658.62 915,095 30,212 0 693 $557.78 770,330 30,506 0 453 $644.82 749,810 49,437 0 40 Program Performance Measures: Federal Programs Number of Title I schools Average cost per school implementing Title Programs FY 2015 Actual 1,615 $264,467 FY 2016 Actual 1,633 $244,179 FY 2017 Actual 1,651 $246,920 FY 2018 Actual 1,647 $258,017 Georgia Network for Educational and Therapeutic Support (GNETS) Number of students served 4,758 Cost per student (to include state and federal funds) $13,258 Percentage of students who meet or exceed reading and math standards on N/A Milestones Percentage of students who are marked as proficient on the Georgia Alternate N/A Assessment Georgia Virtual School Number of courses offered Number of advanced placement courses offered Number of enrollments (in half-year segments) Number of systems with students enrolled in GaVS courses Percentage of students completing courses Percentage of students passing the appropriate End of Course Test for courses that require such a test Percentage of Credit Recovery students who passed final exam 147 27 24,147 162 94.0% N/A 97% 4,492 $15,656 N/A N/A 120 27 29,193 154 94.0% 85.92% 97% 4,117 $17,491 N/A N/A 124 27 29,119 142 93.6% 84.60% 97% 3,805 $19,179 N/A N/A 127 26 30,400 151 94.3% 87.50% 97% Information Technology Services Average bandwidth allocated per school expressed in megabits per second Percentage of school systems connected to the statewide network Percentage of classrooms with internet connection Average amount of local support for information technology Average school bandwidth overall (including local support) 15 100% 99.44% N/A 61 100 100% 99.29% N/A 228 100 100% 99.32% 1,518 207 100 100% 99.70% 1,955 261 Non Quality Basic Education Formula Grants Number of students served in residential treatment facilities Average educational cost per student served in a residential treatment facility 781 $6,504 796 $6,561 797 $7,211 772 $7,315 41 Program Performance Measures: Nutrition Number of lunches served (in millions) Average number of lunches served daily Percentage of children participating in the lunch program Percentage of children participating in the breakfast program Average cost of breakfast per student Average cost of lunch per student Percentage of local school systems under review that are in full compliance with the nutritional standards required by the USDA Percentage of school districts with more than 75% of students participating in the Free and Reduce Lunch Program FY 2015 Actual 203 1,134,897 69.2% 35.3% $1.63 $3.09 94.00% 45.45% FY 2016 Actual 202 1,120,668 68.2% 37.0% $1.67 $3.22 93.75% 45.10% FY 2017 Actual 202 1,091,592 67.2% 36.1% $1.83 $3.25 89.47% 47.57% FY 2018 Actual 195 1,090,019 66.6% 35.2% $1.31 $3.50 96.50% 42.00% Preschool Disabilities Services Number of three- and four-year old students with disabilities served by this program Cost of program per student served Percentage of children receiving preschool handicapped services who improved functioning in acquisition and use of knowledge and skills Percentage of children receiving preschool handicapped education services who remain in their regular education peer cohort 9,063 $3,470 89.70% 55.30% 9,515 $3,304 84.20% 54.90% 9,656 $3,490 85.73% 52.89% 9,983 $3,562 84.30% 51.90% Quality Basic Education Program Number of FTEs (i.e., students) Statewide high school graduation rate (cohort method) Statewide high school dropout rate Number of students served by the Georgia Special Needs Scholarship Average scholarship award per student participating in the Georgia Special Needs Scholarship Average number of buses operated daily Average number of students transported daily Average amount of state and local funds expended per student on pupil transportation Number of reported at fault collisions Number of buses used for daily student transport exceeding useful life Average number of miles driven per driver per day 1,723,663 78.9% 2.6% 3,811 $5,396 14,875 1,032,258 $455.27 499 4,579 54 1,736,628 79.4% 2.7% 4,185 $5,614 14,854 1,012,690 $474.44 654 6,299 52 1,744,714 80.6% 2.8% 4,553 $5,722 14,858 963,622 $506.92 584 4,718 54 1,746,203 81.6% N/A 4,664 $6,672 14,671 1,007,996 N/A 474 5,303 54 42 Program Performance Measures: Number of vehicles passing stopped buses Daily miles all systems Number of school nurses and school nurse assistants Average number of students served by a school nurse or nurse assistant Number of school nurses or school nurse assistants per school Percentage of students requiring remedial coursework in college Percentage of students enrolled in postsecondary education within 16 months of graduation College and Career Ready Performance Index (CCRPI) Score for Elementary Schools College and Career Ready Performance Index (CCRPI) Score for Middle Schools College and Career Ready Performance Index (CCRPI) Score for High Schools FY 2015 Actual 8,790 800,838 1,699 973 1.00 38.6% 63.2% 76 71 76 FY 2016 Actual 8,289 778,655 1,729 1,016 1.00 39.4% 64.9% 72 72 76 FY 2017 Actual 7,945 795,923 1,936 907 0.84 38.4% N/A 73 73 77 FY 2018 Actual 7,465 787,672 1,867 947 0.82 N/A N/A 78 76 75 Regional Education Service Agencies (RESAs) Number of teachers/ school staff earning Professional Learning Units (PLUs) through courses and workshops Number of teachers/ school staff attending other professional learning activities Total number of contact hours earned by teachers and school staff through workshops and training Amount saved through regional contracts Number of attendees at technology focused trainings conducted Number of PLUs earned through RESA courses and workshops 29,351 88,636 N/A $29,170,497 85,914 83,914 25,728 87,372 N/A $30,884,088 28,348 77,630 17,245 112,306 3,524,372 $42,193,413 24,482 59,737 19,995 133,762 4,672,619 $46,675,994 36,755 69,310 School Improvement Percentage of high schools served and classified as Focus that had an increase 59% 100% 89% N/A in the four year cohort graduation rate from the previous year Percentage of schools served that demonstrated an increased CCRPI score from the previous year 48.17% 66.50% 47.05% N/A Number of districts implementing Teacher/Leader Keys Evaluation System (TKES/LKES) 180 180 180 N/A Average number of Priority schools served by a School Effectiveness Specialist Team 13 13 13 N/A State Charter School Commission Administration Number of operational state charter schools in Georgia Number of applications received 15 20 23 29 15 23 12 12 43 Program Performance Measures: Number of new charter schools authorized Number of state charter schools closed by the State Charter Schools Commission due to poor academic and/or financial performance Number of training activities conducted with existing charter schools Number of training activities conducted with potential charter schools Number of charter schools outperforming comparison school districts based on the College and Career Ready Performance Index (CCRPI) and value-added impact scores Number of charter schools performing above the statewide average for CCRPI FY 2015 Actual 7 0 18 2 4 2 FY 2016 Actual 3 1 14 6 7 3 FY 2017 Actual 6 0 15 4 10 9 FY 2018 Actual 3 1 19 4 N/A N/A State Schools Number of students enrolled at Atlanta Area School for the Deaf Number of students enrolled at Georgia Academy for the Blind Number of students enrolled at Georgia School for the Deaf Percentage of students in grades 1-12 completing Individualized Education Program goals at Atlanta Area School for the Deaf Percentage of students in grades 1-12 completing Individualized Education Program goals at Georgia Academy for the Blind Percentage of students in grades 1-12 completing Individualized Education Program goals at Georgia School for the Deaf Percentage of graduates completing transition plans at all three state schools Percentage of prior year's graduates at Atlanta Area School for the Deaf that have a positive postsecondary outcome: career, schooling, job training Percentage of prior year's graduates at Georgia Academy for the Blind that have a positive postsecondary outcome: career, schooling, job training Percentage of prior year's graduates at Georgia School for the Deaf that have a positive postsecondary outcome: career, schooling, job training Cost per student at Atlanta Area School for the Deaf Cost per student at Georgia Academy for the Blind Cost per student at Georgia School for the Deaf Graduation rate at Atlanta Area School for the Deaf Graduation rate at Georgia Academy for the Blind Graduation rate at Georgia School for the Deaf 193 106 120 98% 95% 97% 100% 66% 89% 73% $46,371 $80,260 $56,633 100% 100% 100% 179 115 101 99% 97% 100% 100% 86% 87% 75% $48,487 $73,957 $67,934 100% 100% 100% 185 100 85 100% 100% 100% 100% 88% 43% 70% $48,982 $89,736 $76,394 100% 100% 100% 182 106 85 99% 100% 100% 100% 90% 86% 75% $52,017 $84,637 $73,538 100% 100% 100% 44 Program Performance Measures: Technology/Career Education Total student enrollment in grades 6-12 Total student enrollment in grades 9-12 Number of high school concentrators (students with 3 or more classes in a Career Pathway) Number of professional development workshops for teachers Number of industry certified programs Career and technology student organization membership Cost per student served (unduplicated count) Graduation rate for Career, Technology, and Agricultural Education concentrators Difference of Career, Technology, and Agricultural Education graduation rate from the state average Total student enrollment in grades 6-8 FY 2015 Actual 577,020 330,094 111,077 281 471 145,503 N/A 94.9% 16.1% 246,926 FY 2016 Actual 577,825 344,971 119,852 366 483 150,084 N/A 94.8% 15.4% 232,854 FY 2017 Actual 591,172 350,948 130,547 209 476 156,384 N/A 96.0% 15.4% 240,224 FY 2018 Actual N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A Testing Number of Georgia Milestones tests administered Average Georgia Milestones cost per student Number of Georgia Milestones tests administered online Number of Advanced Placement (AP) exams administered Number of students taking AP exams Number of AP test fees subsidized Percentage of students statewide who obtained a score of three (3) or higher on advanced placement exams Tuition for Multiple Disability Students Number of students with disabilities served in residential placements Average total cost per student Percentage of all services covered by state grant funds 4,076,627 $6.37 1,617,904 142,487 89,936 24,246 55% 4,215,905 $5.48 2,713,395 149,968 86,734 24,282 56% 3,187,001 $7.47 2,650,374 153,154 87,545 25,283 57% 3,237,211 $7.74 2,852,196 154,479 87,109 23,123 59% 18 $151,489 57.0% 14 $198,197 48.0% 15 $103,463 50.9% 13 $176,911 51.0% 45 Program Performance Measures: Employees' Retirement System of Georgia Deferred Compensation Number of participants Total assets under management (in millions) Cost per participant FY 2015 Actual FY 2016 Actual FY 2017 Actual FY 2018 Actual 59,552 $1,204 $59 63,037 $1,252 $58 68,542 $1,453 $62 72,699 $1,615 $60 Georgia Military Pension Fund Number of retirees & beneficiaries receiving benefits Total benefit payments made New retiree on-time processing rate 844 $896,000 89% 915 $963,000 79% 985 $1,042,000 64% 1,076 $1,138,000 77% Public School Employees Retirement System Number of retirees & beneficiaries receiving benefits Total benefit payments made (in millions) New retiree on-time processing rate 16,994 $56.97 98% 17,626 $57.90 98% 18,104 $59.38 99% 18,492 $61.82 97% System Administration Number of active enrollees in the Employees' Retirement System (ERS) plan New retiree on-time processing rate for the ERS plan Percentage of ERS plan service retirement applications processed without error Number of retirees & beneficiaries receiving benefits through the ERS plan Total benefit payments made for the ERS plan (in millions) Average speed to answer incoming calls (in seconds) Number of calls dropped compared to volume of calls Number of audit findings in annual financial audit 60,419 99.5% 94.2% 47,180 $1,334.28 71 4.9% 0 59,766 98.1% 92.9% 48,449 $1,347.63 69 4.1% 0 60,983 98.4% 93.9% 49,632 $1,394.28 93 5.2% 0 60,406 97.7% 92.0% 50,863 $1,413.30 69 4.2% 0 46 Program Performance Measures: State Forestry Commission Commission Administration Number of audit findings Total federal dollars received agency wide Forest Management Number of water quality exams conducted on logging and forestry operations Number of acres covered by forest management plans Number of forested acres in the state Landowners reached through educational programs Forest Protection Number of acres burned by wildfires Average fire response time (in minutes) Number of online and automated burn permits issued Percentage of burn permits issued online Number of acres per firefighter Dollar value of property destroyed/damaged by forest fires Number of wildfire arson investigations conducted Number of fire fighters trained and certified in wild land firefighting Tree Seedling Nursery Amount of revenue generated through seedling sales Number of seedlings sold Percentage of seedlings sold as compared to total seedlings grown and available in inventory for sale Number of orders filled Number of customers served Revenue generated through seedlings sales, seed sales, and timber sales FY 2015 Actual FY 2016 Actual FY 2017 Actual FY 2018 Actual 0 $9,306,162 N/A $12,396,615 N/A $6,466,832 0 $17,143,762 1,689 443,377 24,744,742 59,827 1,998 351,714 24,634,900 59,748 1,188 556,571 24,728,400 357,265 1,217 492,832 24,564,762 308,748 14,510 27 754,344 90% 66,758 $5,697,232 43 72 9,970 26 783,255 91% 66,758 $3,163,294 61 87 71,084 29 776,460 91% 68,620 $5,296,044 86 112 15,385 26 820,250 92% 68,620 $2,767,273 42 97 $956,454 11,829,958 91.75% 3,306 1,727 $1,210,459 $1,043,743 10,622,290 79.71% 2,549 1,361 $1,287,512 $888,453 12,260,780 87.33% 2,934 1,541 $1,203,494 $1,071,596 12,484,990 92.84% 2,734 1,541 $1,310,270 47 Program Performance Measures: Office of the Governor: Attached Agencies Office of the Child Advocate Number of child welfare complaints (per calendar year) Average time to complete an investigation Percentage of teams that remain in compliance with Child Abuse Protocol requirements FY 2015 Actual FY 2016 Actual FY 2017 Actual FY 2018 Actual 649 60 74% 700 60 66% 545 56 78% 653 65 73% Georgia Emergency Management and Homeland Security Agency Percentage of all requests for state assets and mutual aid assistance handled successfully Number of approved Annual County Emergency Management Work Plans 100% 156 Total number of projects open in the Public Assistance grant program N/A Total number of projects open in the Hazard Mitigation grant program 110 Number of Certified Emergency Managers trained by the agency 61 Number of days the State Operations Center was open to coordinate state 14 response to disasters or emergencies Number of school safety training programs provided 32 Number of persons that attended agency sponsored WebEOC training 277 Dollar value of payments processed to local governments $67,957,991 Number of Homeland Security subawards managed 107 Number of wireless emergency 911 plans 177 100% 158 N/A 60 54 12 59 231 $39,001,517 128 177 100% 158 3,322 54 105 54 118 347 $78,339,828 265 175 100% 161 2,827 110 61 21 100 386 $53,444,913 298 175 Georgia Commission on Equal Opportunity Percentage of employment discrimination complaints against a state agency closed within 90 days (per calendar year) Percentage of successful performance evaluations by the U.S. Equal Employment Opportunity Commission (per calendar year) Percentage of successful performance evaluations by the U.S. Department of Housing and Urban Development (per calendar year) Number of employment discrimination complaints received against a state agency (per calendar year) Average number of hours to complete an employment discrimination investigation (per calendar year) Number of fair housing complaints received (per calendar year) Percentage of fair housing complaints closed within 100 days (per calendar year) Average number of hours to complete a fair housing complaint investigation (per calendar year) 25% 100% N/A 46 1,080 30 8% N/A 11% 100% N/A 77 800 30 20% N/A 17% 100% N/A 50 1,200 30 10% N/A 17% 100% N/A 29 104 21 5% 260 48 Program Performance Measures: Georgia Professional Standards Commission Number of approved educator preparation programs Average processing time for certification cases submitted with all necessary documentation (in days) Number of certification cases completed Number of individuals with an active GaPSC credential New ethics complaints received Percentage of ethics cases extended by the Commission past the 60 calendarday timeframe established in Georgia code Percentage of ethics cases cleared by the Commission voting "no probable cause" after an investigation Number of P-16 educators and administrators reached through outreach events and training opportunities Percentage of educator preparation program completers who qualify for certification FY 2015 Actual 888 11 85,271 292,813 1,289 26% 32% 5,182 90% FY 2016 Actual 966 8 79,912 303,844 1,579 18% 40% 12,543 80% FY 2017 Actual 921 6 87,517 309,158 1,801 15% 31% 10,088 89% FY 2018 Actual 921 6 94,597 309,991 1,758 16% 30% 7,435 90% Office of the State Inspector General Number of complaints received Number of no probable cause complaints Number of probable cause complaints resulting in an investigation Average time to resolve a complaint (in hours) Number of cases open / active at year end Number of cases closed Percentage of recommendations accepted by state agencies Number of outreach and training events conducted Number of cases concluded with action Value of fraud referred for prosecution 109 204 184 227 82 181 168 205 27 23 16 22 N/A N/A N/A 70 12 21 15 30 104 218 222 253 100% 100% 100% 100% 8 18 20 21 11 14 25 16 $498,963.00 $10,020,843.80 $7,704,382.75 $8,113,363.87 Governor's Office of Student Achievement Average number of days to complete an audit Number of elementary and middle schools audited statewide Percentage of elementary and middle schools audited statewide Percentage of Kindergarten through 12th grade report cards posted to the website by December 102 1,811 100% 100% 95 1,721 100% 100% 79 1,811 100% 100% 129 1,815 100% 100% 49 Program Performance Measures: Number of elementary and middle schools flagged for testing irregularities Average number of unique visits to GOSA website per month Number of research studies published Number of policy briefings on educational developments published on GOSA website Number of Georgia Milestones End-of-Grade Assessments monitored by the state Percentage of students in schools served by mentors reading on benchmark Percentage of schools appearing on the "severe and moderate concern" lists after erasure analysis FY 2015 Actual 104 20,261 3 12 42 63.4% 1.60% FY 2016 Actual 19 21,517 4 6 20 62.0% N/A FY 2017 Actual 54 22,689 4 6 37 55.0% N/A FY 2018 Actual 37 22,511 4 1 43 55.0% N/A 50 Program Performance Measures: Department of Human Services Adoptions Services Number of finalized adoptions Percentage of children exiting foster care for adoption within 24 months of their last removal from home Percentage of adoptions finalized within six months of adoptive placement Number of finalized adoptions as a percentage of total eligible children Percentage of children with an adoption disruption (i.e., children in an adoptive home but the adoption is not finalized) After School Care Number of youth who participate in afterschool and summer programs Percentage of youth in foster care who participate in after school programs FY 2015 Actual FY 2016 Actual FY 2017 Actual FY 2018 Actual 762 28.34% 91.00% 48.00% 2.48% 1,027 28.43% 91.78% 45.15% 2.26% 1,186 24.28% 88.53% 47.10% 2.37% 1,201 22.07% 89.16% 39.45% 1.26% 23,395 N/A 21,357 3.55% 56,136 1.40% 34,420 1.99% Child Abuse and Neglect Prevention Total number of children reached Total number of families reached Number of community-based partnerships Number of local entities participating in Abstinence Education Grant Program 28,013 21,699 212 25 94,431 18,793 217 35 N/A 77,963 N/A 15,224 221 45 35 61 Child Support Services Percentage of current support being paid as ordered (per federal fiscal year) 62.0% 62.0% 61.0% 60.3% Percentage of families receiving arrears payments (per federal fiscal year) 64.83% 66.70% 64.67% 62.51% Number of active cases (per federal fiscal year) 402,951 409,760 417,670 395,872 Percentage of requests for service that resulted in orders established for case (per federal fiscal year) Total monies collected and redistributed to custodial parents and the state treasury (per federal fiscal year) 89.57% 89.52% 88.94% 90.58% $759,854,202.00 $737,364,369.00 $744,331,799.06 $622,353,585.00 Child Welfare Services Number of calls received by CPS Intake Communication Center Number of calls screened out Number of investigations conducted Number of substantiated maltreatment incidents 147,819 23,887 42,626 38,252 147,819 25,523 50,958 34,327 123,100 26,219 34,166 14,046 191,802 21,221 38,451 16,620 51 Program Performance Measures: Percentage of children seen within 24 hours of the receipt of the report of alleged maltreatment Number of Family Preservation cases Number of Family Support cases Percentage of children who return home within 12 months of being removed Percentage of children who were victims of subsequent maltreatment within 6 months Percentage of foster children who re-enter foster care within 12 months Child Protective Service worker average caseload Child Protective Service worker turnover rate Percentage of state served by Child Advocacy Centers Number of forensic interviews conducted by Child Advocacy Centers Percentage of forensic interviews conducted for Sexual Abuse Allegations FY 2015 Actual 68.30% 11,909 36,128 75.36% 5.34% 8.76% 20.8 38.92% 95.25% 9,482 61.3% FY 2016 Actual 87.78% 8,354 39,437 73.08% 5.26% 6.23% 17.3 32.37% 93.25% 9,222 66.0% FY 2017 Actual 30.41% 6,370 59,913 63.79% 5.29% 5.68% 16.1 29.14% 92.00% 10,802 70.0% FY 2018 Actual 20.24% 7,307 54,549 59.72% 2.88% 4.96% 15.0 36.50% 97.00% 11,613 68.1% Community Services Number of low-income individuals who were assisted by Community Services Block Grant Funds Number of individuals receiving emergency assistance Percentage of participants who were unemployed and obtained a job Percentage of participants who became employed and maintained a job for at least 90 days Percentage of participants who obtained educational skills/competencies required for employment Number of senior citizens receiving services who maintain an independent living situation Number of individuals with disabilities served who maintain an independent living situation Percentage of low-income participants who obtained court-ordered child support payments leading to becoming more self-sufficient Departmental Administration Percentage of background investigations initiated by electronic fingerprinting technicians within 14 calendar days (Target: 95%) Number of Application Software Requests Number of clients receiving transportation services Number of trips provided by transportation services N/A N/A 73.62% 66.81% 89.71% 62,959 58,985 86.83% 99% 471 12,743 2,258,614 174,621 130,474 88.78% 90.71% 40.46% 41,267 37,616 0.00% 98% 586 15,092 2,300,539 247,347 134,474 90.00% 88.00% 41.11% 48,172 44,670 90.33% 99% 640 24,704 2,264,002 N/A N/A N/A N/A N/A N/A N/A N/A 99% 638 14,807 2,164,229 52 Program Performance Measures: Total funds expended for transportation Percentage of Application Software Requests completed by the agreed upon date Cost per trip for transportation services FY 2015 Actual $25,126,386 69.43% $11.12 FY 2016 Actual $26,412,590 88.23% $11.48 FY 2017 Actual $23,357,591 88.44% $10.32 FY 2018 Actual $25,048,153 94.94% $11.57 Elder Abuse Investigations and Prevention Number of reports of abuse, neglect, or exploitation 42,352 45,255 39,499 50,159 Number of wards 777 925 809 952 Number of complaints received by Long-Term Care Ombudsman 3,604 3,532 3,391 4,259 Number of participants in the At-Risk Adult Crime Tactics Training Program 414 406 267 354 Percentage of Adult Protective Services investigations initiated within 10 days 88.02% 92.94% 94.60% 94.00% Percentage of Adult Protective Services investigations completed within 30 days 89.3% 73.0% N/A 81.8% Average Adult Protective Services investigator caseload 19 24 21 25 Average Adult Protective Services guardianship manager caseload 29 30 24 26 APS investigator turnover rate 11.86% 11.86% 8.00% 11.61% Public guardianship case manager turnover rate 18.18% 18.18% 19.51% 8.80% Percentage of reports resulting in an investigation 31.6% 37.0% 24.0% 67.0% Percentage of investigations where claims were substantiated 50% 37% 31% 39% Percentage of investigations reopened within six months (Case Recidivism) Amount of consumer savings through Elderly Legal Assistance counseling 4.80% $9,401,742.00 N/A $9,584,925.00 4.65% No longer tracked due to low recidivism $11,123,785.00 $9,083,926.00 Percentage of Long-Term Care Ombudsman complaints resolved to client's satisfaction Number of legal cases represented 69.3% 23,191 94.0% 27,618 54.0% 28,160 68.7% 28,702 Elder Community Living Services Number of months Non-Medicaid Home and Community Based Services program participants delayed admission into a more costly facility Non-Medicaid Home and Community Based Services clients served Average cost per Non-Medicaid Home and Community Based Services client 49 29,727 $1,863.00 46 24,404 $1,884.00 49 33,970 $1,849.00 46 33,875 $1,898.00 53 Program Performance Measures: Elder Support Services Percentage of clients retaining employment for six months or longer Out-of-pocket savings to Medicare consumers Number of Aging & Disability Resource Connection clients served Percentage of clients receiving either home delivered meals or congregate meals that maintain or improve their nutrition risk score Number of seniors served meals at senior centers Number of seniors served home delivered meals Number of home delivered meals Number of Money Follows the Person transitions Money Follows the Person Savings to Medicaid (based on average Medicaid Nursing Home costs) Number of senior center meals served FY 2015 Actual FY 2016 Actual FY 2017 Actual FY 2018 Actual 72.0% 69.0% 69.4% 45.0% $25,664,150.00 $44,993,878.00 $44,995,344.00 $14,908,302.00 115,107 115,175 174,627 79,689 63.0% 73.0% 65.0% 69.4% 18,455 14,808 15,271 15,311 20,215 13,732 12,666 13,645 2,670,297 2,466,355 2,411,228 2,497,845 227 204 218 255 $7,647,630.00 $6,672,760.00 $7,629,346.00 $9,205,245.00 1,595,762 1,482,272 1,470,017 1,491,942 Energy Assistance Number of households that received energy assistance Number of households that received crisis energy assistance Number of households served through weatherization Average payment received for regular energy assistance Average payment received for crisis energy assistance Percentage of LIHEAP recipient households that have at least one member who is either elderly, disabled or under the age of five Percentage of households authorized for assistance within 11 days from date of application Number of elderly households authorized for assistance in order to retain heating services Federal Eligibility Benefit Services Number of food stamp cases Food stamp eligibility accuracy rate (maintain error rate below national average) Percentage of individuals receiving Right from the Start Medicaid within 45 days of application 142,997 30,474 346 $338.81 $338.81 68.98% 69.85% 57,449 129,446 27,816 N/A $338.57 $338.57 69.96% N/A N/A 137,385 30,715 N/A $338.33 $341.53 69.82% 73.15% 70,334 140,795 36,563 N/A $346.81 $345.85 69.30% 70.61% 71,675 850,628 94.75% 87.25% 810,670 95.13% 83.12% 762,684 95.30% 95.36% 714,985 80.32% 74.16% 54 Program Performance Measures: Out-of-Home Care Number of licensed foster homes Number of children in the legal custody of DFCS Percentage of siblings placed together in out-of-home care Percentage of children in care for 12-24 months with two or fewer placement settings Percentage of children placed with relatives Percentage of children in congregate care Percentage of children who do not experience maltreatment while in foster care FY 2015 Actual 5,966 17,011 59.90% 52.02% 21.27% 19.01% 98.45% FY 2016 Actual 6,495 19,448 66.68% 49.82% 27.97% 12.44% 98.83% FY 2017 Actual 7,194 19,832 66.16% 57.72% 29.02% 11.65% 99.86% FY 2018 Actual 7,936 21,235 68.28% 52.24% 34.97% 13.14% 99.76% Refugee Assistance Percentage of participating refugees obtaining employment Percentage of refugees retaining employment for 90 days Percentage of refugees entering full time employment offering health benefits Cost per refugee entering employment Percentage of refugees receiving health screenings within their first 30 days in the country The number of eligible refugees receiving English language instruction The number of eligible refugees receiving social adjustment services Percentage of Refugees who terminate Refugee Cash Assistance/Temporary Assistance for Needy Families due to employment Number of Refugees initially resettled in Georgia Number of Refugees who entered full time employment 45.33% 87.6% 77.85% $768.91 75% 1,605 1,437 86% 2,598 1,297 42.60% 88.0% 80.91% $832.93 75% 1,608 1,280 89% 2,861 1,090 85.97% 80.6% 80.38% $963.40 79% 792 992 90% 2,964 765 60.00% 93.0% 66.00% $638.69 87% 739 1,262 100% 700 1,071 Residential Child Care Licensing Number of new license and renewal applications processed Number of complaints and incident reports received Percentage of licensed facilities, agencies, and institutions who received a follow-up visit within the required time frame following issuance of an Enforcement Action Percentage of inspections closed within 30 days Percentage of received complaints and incident reports that result in investigations Average number of days for investigations 320 6,826 85.0% N/A 21.28% N/A 313 4,959 87.0% 53.6% 55.00% N/A 356 6,384 91.3% 48.3% 12.69% 94 351 7,781 85.7% 45.5% 11.50% 110.5 55 Program Performance Measures: Support for Needy Families - Basic Assistance Number of adults receiving cash assistance Percentage of individuals receiving assistance within 45 days of application Number of child-only cases receiving cash assistance Support for Needy Families - Work Assistance Percentage of single parent households who are in qualified work activities Percentage of households who return to Temporary Assistance for Needy Families in 1st year following exit Percentage of cases renewed online Number of Able-bodied Adults Without Dependents participating in Supplemental Nutrition Assistance Program-Employment and Training FY 2015 Actual 2,707 66.10% 10,843 FY 2016 Actual 2,457 90.52% 9,659 FY 2017 Actual 2,182 95.32% N/A FY 2018 Actual 2,001 79.89% N/A 85.99% 11.68% 49.36% N/A 81.22% 6.44% 50.92% N/A 82.25% 8.85% N/A N/A 35.85% 6.89% N/A N/A 56 Program Performance Measures: Department of Human Services: Attached Agencies Council On Aging Percentage of participants who have a better understanding of issues that benefit elderly Georgians as a result of council training, education, and advocacy efforts (Target: 75%) Legislation initiated, influenced, and/or enacted each legislative session which benefits older Georgians (Target: 10) Forums and other events conducted which promote issues beneficial to elderly Georgians (Target: 20) FY 2015 Actual 96% 14 57 FY 2016 Actual 89% 16 100 FY 2017 Actual 97% 17 137 FY 2018 Actual 97% 14 126 Family Connection Family Connection collaboratives' training satisfaction rate Average dollar leveraged with cash and in-kind per state appropriated dollar by county collaborative (FY18 estimated amount) Number of local, regional, and statewide technical assistance events delivered Number of KIDS COUNT data tools 90.94% $4.00 N/A N/A 87.40% $4.00 N/A N/A 90.80% $4.00 10,722 8 92.50% $4.00 17,000 10 Georgia Vocational Rehabilitation Agency: Business Enterprise Program Percentage increase in the number of blind vendors 1.0% 5.6% 1.0% 1.0% Amount collected in total sales $8, 533,213.00 $8,325,949.00 $8,219,916.00 $7,890,912.57 Number of vendors 66 71 67 63 Georgia Vocational Rehabilitation Agency: Departmental Administration Agency turnover rate 18.6% Number of audit findings 0 Number of constituent complaints 1,428 Percentage of federal grants utilized 91% Percentage of agency funding dedicated to administration 3.9% 10.1% 1 710 90% 6.0% 18.8% 4 305 92% 6.0% 15.0% 0 264 92% 6.0% Georgia Vocational Rehabilitation Agency: Disability Adjudication Services Percentage of disability benefit determinations found to be correct (Federal 95.8% Standard: 97%) Average number of days to determine claims (Federal Standard: 137 days) 117.5 Number of claims adjudicated 143,933 96.8% 120.5 150,233 98.1% 131.4 174,379 95.6% 139.8 142,792 Georgia Vocational Rehabilitation Agency: Georgia Industries for the Blind Number of blind persons employed by GIB 57 57 53 60 57 Program Performance Measures: Total revenue generated from products and services Percentage of total direct labor hours performed by individuals who are legally blind (Federal Minimum Standard: 75%) Percentage of total revenue from services Percentage of total revenue from commercial sales Percentage of total revenue from federal sales FY 2015 Actual $7,648,285.00 FY 2016 Actual $6,617,992.00 FY 2017 Actual $6,115,599.00 FY 2018 Actual $6,397,226.00 87.3% 77.3% 83.8% 79.1% 3.0% 7.5% 8.3% 9.5% 6.00% .012% 1.40% 1.51% 73.00% 84.70% 86.60% 84.37% Georgia Vocational Rehabilitation Agency: Vocational Rehabilitation Program Number of clients served 30,356 Percentage of cases determined eligible within 60 days from the date of application Percentage of individuals who obtained successful employment for at least 90 days after cases were closed (Federal Performance Level > 55.8%) Number of clients on the waiting list for services 43% 66% 0 Number of residential Vocational Rehabilitation (VR) clients served 541 Average daily cost per student (in state general funds) $82.00 Number of residential VR admissions 464 Average daily residential VR census 124 Average length of residential VR program participation (in days) 97 Percentage of residential VR individuals who obtain successful employment N/A 34,307 66% 65% 2 568 $77.00 463 135 107 N/A 36,818 59% 51% 0 434 $78.00 333 136 149 N/A 34,708 51% 42% 0 546 $93.00 530 116 80 N/A 58 Program Performance Measures: Commissioner of Insurance Departmental Administration Number of payments processed Percentage of payments processed electronically Average number of days to process payments Number of audit findings Agency turnover rate Average number of business days to execute a contract Enforcement Number of cases closed with actions Fines collected Percentage of total cases closed with actions Number of cases referred to the Office of Administrative hearings (OSAH) Fire Safety Number of inspections conducted Percentage of mandated inspections completed (June to June) Percentage of inspections conducted that are re-inspections Number of permits and approvals issued Number of investigations initiated into suspected criminal fires Percentage of arson investigations closed during same fiscal year Amount of fines assessed Industrial Loan Numbers of lenders regulated Number of licensees audited Number of new license applicants Number of consumer complaints FY 2015 Actual FY 2016 Actual FY 2017 Actual FY 2018 Actual N/A N/A N/A 2,025 N/A N/A N/A 90% N/A N/A N/A 1 0 0 0 3 N/A N/A N/A 9% N/A N/A N/A N/A 197 $1,412,534 N/A N/A 307 $275,506 N/A N/A 313 $2,426,344 14% 8 226 $1,355,433 60% 22 46,691 52% 64% 9,119 181 44% 60,340 51,518 54% 35% 14,384 172 28% 182,616 44,916 34% 11% 24,886 156 44% 159,316 48,519 37% 16% 23,761 135 47% 186,336 1,102 1,062 22 157 1,083 1,099 20 45 935 1,080 6 N/A 925 1,472 17 11 59 Program Performance Measures: Percentage of licensees audited per year Percentage of applicants approved Percentage of licensees paying taxes on online portal Annual restitution back to consumers Insurance Regulation Percent of domestic insurers who are financially stable Number of licensed insurance companies Average number of days to resolve consumer complaints Dollars returned to Georgia consumers via complaint resolution Number of fraud investigations completed FY 2015 Actual 96% 77% 65 N/A FY 2016 Actual 99% 55% 69 $1,052.25 FY 2017 Actual 96% 82% 67 N/A FY 2018 Actual 97% 59% 74 $40,164.00 100% 1,490 34 $10,392,330 305 96% 1,512 38 $9,101,782 321 N/A 1,564 47 $10,736,229 330 93% 1,565 38 $9,639,018 373 60 Program Performance Measures: Georgia Bureau of Investigation Bureau Administration Accounts payable transactions processed Percentage of electronic payments Amount of payments processed Accounts payable transactions processed by GBI Accounts payable transactions processed by CJCC Agency turnover rate Number of open records requests fullfilled Number of audit findings FY 2015 Actual FY 2016 Actual FY 2017 Actual FY 2018 Actual 30,437 32,031 37,364 42,091 55.50% 59.70% 65.77% 65.63% $191,711,894.61 $203,414,662.47 $245,288,024.78 $264,287,284.40 10,041 9,943 10,984 13,497 20,328 20,088 26,380 28,594 5.35% 5.93% 5.61% 5.27% 3,454 3,571 3,590 4,076 0 N/A 0 0 Criminal Justice Information Services Percentage of criminal history background service requests processed within 24 hours of receipt Percentage of manually reported final disposition data processed within 30 days of receipt Percentage of reported arrest data processed within two hours of receipt Number of applicant fingerprint based background checks completed Average daily message traffic for the Criminal Justice Information Services system Forensic Scientific Services Scientist turnover rate Backlog of cases Total number of reports released Percentage of reports released in 45 days Combined DNA Index System matches Open records requests received Number of child fatalities reviewed (per calendar year) 99% 100% 94% 404,638 1,947,769 99% 100% 93% 494,681 1,996,543 99% 100% 95% 481,426 2,260,752 99% 100% 95% 422,439 2,332,405 2.65% 5,944 97,374 75.60% 1,165 1,626 503 7.48% 13,836 91,620 70.70% 1,188 2,161 559 7.47% 24,977 84,300 60.40% 1,422 2,966 490 6.67% 32,840 79,511 56.00% 1,102 3,269 497 61 Program Performance Measures: Regional Investigative Services Number of criminal investigations opened Number of criminal investigations closed Agent turnover rate Number of arrests by the Investigative Division Value of contraband seized FY 2015 Actual 11,430 9,610 FY 2016 Actual 9,507 9,068 FY 2017 Actual 9,888 8,341 FY 2018 Actual 7,785 7,943 2.10% 1.19% 2.20% 2.60% 1,042 1,007 894 893 $40,720,307.29 $48,569,924.98 $133,014,150.20 $57,937,302.21 62 Program Performance Measures: Georgia Bureau of Investigation: Attached Agencies Criminal Justice Coordinating Council Number of victims served by grant funded programs FY 2015 Actual FY 2016 Actual FY 2017 Actual FY 2018 Actual 111,844 130,570 263,519 272,642 Total victim compensation paid $19,263,310.00 $17,739,860.00 $18,246,408.00 $19,820,410.00 Average number of days to process a Georgia Crime Victim Compensation Program application Average Georgia Crimes Victim Emergency Fund (GCVEF) payment per victim 36 38 65 34 N/A $1,046 $1,345 $1,013 Number of claims paid by the Georgia Crime Victims Emergency Fund (GCVEF) 11,293 12,125 13,539 14,447 Number of law enforcement counties served by criminal justice grants 39 97 108 108 Number of adult offenders served through accountability courts 4,521 7,443 8,811 9,538 Adult offender accountability court diversion savings $51,336,594 $74,853,172 $87,956,329 $157,829,233 Juvenile offender accountability court diversion savings N/A $20,549,072 $46,036,042 $24,130,628 Number of state-funded accountability courts 113 126 139 151 Number of juvenile justice grants by county 60 48 34 26 Total number of federal grants administered annually 56 52 53 43 Number of victims served by all funded domestic violence agencies 30,788 33,051 26,079 32,881 Number of sexual assault forensic medical exams funded by GCVEF 2,755 3,629 3,764 4,466 Number of victims served through funded child advocacy centers 9,841 11,731 7,419 19,858 Number of juvenile offenders diverted through juvenile accountability courts 210 336 347 241 Number of adult offenders successfully completing accountability court programs N/A 1,912 1,757 2,350 Number of juvenile offenders successfully completing accountability court programs Number of CACJ recognized Accountability Courts statewide N/A 94 55 108 N/A 137 139 168 Criminal Justice Coordinating Council: Family Violence Number of domestic abuse victims served Number of sexual assault victims served Number of site visits conducted Domestic violence shelter occupancy rate N/A N/A N/A 71,132 N/A N/A N/A 8,208 N/A N/A N/A 118 N/A N/A N/A 42% 63 Program Performance Measures: Department of Labor Departmental Administration Number of Audit Findings Average days to process a payment Number of payments processed Percentage of payments made electronically Percentage of travel reimbursements paid within 30 days of submission of a complete travel voucher Percentage of federal financial reports submitted within 45 days of the end of the quarter Agency turnover rate Percentage of participating employees who completed the excel leadership class Number of documents digitized and stored through the Department's enterprise imaging application FY 2015 Actual 0 4.2 25,537 20.80% 98% 100% 16.80% 95% 5,411,430 FY 2016 Actual 4 4.8 13,535 43.97% 99% 100% 10.83% 85% 4,518,905 FY 2017 Actual 3 5.6 14,668 46.17% 98% 100% 11.48% 95% 3,270,545 FY 2018 Actual N/A 4.8 14,020 44.10% 99% 100% 24.16% 0% 2,445,782 Labor Market Information Rate of accurate data collected for the Current Employment Statistics program (federal target is 98%) Survey response rate for the Occupational Employment Statistics Survey of employers (federal target is 75%) Percentage of data accurately coded for the Quarterly Census of Employment and Wages report 99.5% 75.0% 98.0% 99.5% 77.5% 99.7% 99.4% 77.9% 99.4% 99.2% 78.1% 99.6% Unemployment Insurance Percentage of unemployment benefits made within 21 days Percentage of UI recipients paid accurately Number of employers with a tax liability Percentage of new employer accounts with obligation determined within 90 days 85.0% 92.4% 214,000 89.2% 86.2% 90.6% 228,225 89.1% 86.8% 95.0% 234,207 91.2% 88.0% 98.8% 243,212 92.0% Workforce Solutions Percentage of customers retaining employment following services Percent of customers obtaining employment following services Number of ES customers receiving services Number of job orders received from businesses Jobs for Georgia graduation rate 82.0% 59.0% 336,064 80,000 98% 82.5% 63.4% 310,366 116,554 99% 80.7% 62.7% 439,447 158,035 96% 70.1% 70.4% 496,180 167,632 99% 64 Program Performance Measures: Department of Law Department of Law Department turnover rate Percentage of payments made by check Number of complaints and inquiries received and responded to by the Consumer Protection Unit FY 2015 Actual 9.76% 53.95% 17,057 FY 2016 Actual 14.59% 47.53% 16,260 FY 2017 Actual 11.19% 36.87% 16,073 FY 2018 Actual 8.99% 24.44% 18,143 Medicaid Fraud Control Unit Number of cases opened Percentage of cases resolved within one year Number of investigations concluded Dollar value of recovery Average collections per auditor 253 240 199 159 47.00% 45.00% 24.00% 29.00% 211 214 168 148 $7,136,159.70 $38,732,318.00 $317,974,744.00 $26,542,783.00 $892,019.97 $5,533,188.00 $39,746,843.00 $3,317,848.00 65 Program Performance Measures: Department of Natural Resources Coastal Resources Number of participants in coastal education programs or outreach events Acres certified for public shellfish harvest Average days to process a Coastal Marshlands and Protection Act (CMPA) permit Average days to process a Shore Protection Act (SPA) permit Number of unauthorized activities resolved to a compliance standard within 90 days Number of Coastal Marshlands Protection Act (CMPA) permits Number of Shore Protection Act (SPA) permits FY 2015 Actual FY 2016 Actual FY 2017 Actual FY 2018 Actual 26,766 8,532 79 55 40 11 9 26,249 8,532 79 55 45 17 11 22,360 8,532 144 49 55 18 28 21,158 8,532 165 121 52 13 10 Environmental Protection Number of Notice of Violations issued Number of consent orders executed Settlement dollars collected for executed consent orders Number of air permit applications processed Water withdrawal for municipal and industrial water use (in gallons per capita per day) Number of agricultural water meters installed Average number of days to resolve a citizen complaint Percentage of public drinking water systems meeting federal health based standards Number of expedited air permits completed Percentage of landfills in compliance with groundwater standards 3,401 806 $2,295,397 635 145 N/A N/A 89.3% N/A N/A 3,644 1,179 $2,383,139 671 146 N/A N/A 96.6% N/A N/A 3,805 675 $2,216,310 608 153 N/A N/A 89.0% N/A N/A 4,239 996 $1,771,066 607 145 190 801 98.3% 41 61.0% Hazardous Waste Trust Fund Number of sites removed from the Hazardous Site Inventory Dollar amount collected in hazardous waste fees, hazardous substance fees, and civil penalties Dollar amount reimbursed to local governments for cleanups Number of abandoned sites undergoing corrective action Number of abandoned sites on the HSI list 14 $13,451,086 $1,524,927 3 64 11 $12,281,829 $1,915,248 6 65 12 $15,722,245 $2,357,108 9 64 11 $14,092,496 $2,066,561 12 65 66 Program Performance Measures: Historic Preservation Number of historic properties in Georgia that are listed in the National Register of Historic Places Number of historic properties that are being preserved as documented by the use of the Federal Rehabilitation Investment Tax Credit and State Preferential Property Tax Assessment Program for Rehabilitation Historic Property Number of renovation projects reviewed Law Enforcement Number of Boating Under the Influence arrests Number of boater/hunter safety students Number of licensed hunters and anglers Number of water and land search and rescue cases Number of hunting and boating incidents Number of boating vessels checked Number of licenses checked Number of citations issued Average number of cases per Ranger Average response (completion) time for hunting and boating incidents (in minutes) Parks Recreation and Historic Sites Percentage of customer comments indicating their overall park experience was good, very good, or excellent Number of park, recreation, and historic site visitations Average occupancy of cottages Average occupancy of campsites and yurts Average weekend occupancy for cottages Average weekend occupancy for campsites and yurts Number of rounds of golf booked Average return on investment of state parks as a whole Average return on investment for state park golf courses Number of park passes sold FY 2015 Actual 80,866 129 FY 2016 Actual 82,600 180 FY 2017 Actual 84,710 237 FY 2018 Actual 84,320 189 153 230 447 423 194 18,535 1,401,393 458 152 31,130 48,779 15,774 85 32 189 21,093 1,565,680 449 177 22,697 51,993 15,846 88 34 193 23,765 1,553,739 393 183 22,803 42,385 14,465 76 33 198 21,992 1,286,374 375 149 26,279 49,848 17,413 82 30 95% 7,924,276 44% 33% 72% 56% 60,192 68% 64% 762,810 93% 8,357,847 43% 37% 73% 61% 62,035 72% 76% 802,267 93% 8,941,780 45% 41% 74% 67% 68,958 74% 81% 907,458 95% 9,063,094 46% 42% 76% 65% 65,290 76% 69% 891,315 67 Program Performance Measures: Solid Waste Trust Fund Number of new or modified solid waste permits issued Percentage of tires cleaned up through enforcement Percentage of tires cleaned up through state-led contract Percentage of tires cleaned up through local government reimbursement Average number of days from initial inspection to state-led cleanup of scrap tire dump sites Dollar amount reimbursed to local governments for scrap tire cleanups Number of permitted scrap tire facilities FY 2015 Actual 5 N/A N/A N/A N/A N/A N/A FY 2016 Actual 14 N/A N/A N/A N/A N/A N/A FY 2017 Actual 10 N/A N/A N/A N/A N/A N/A FY 2018 Actual 7 9.4% 33.4% 57.2% 853 $533,077 3 Wildlife Resources Number of dollars generated for Georgia's economy per state appropriated dollar spent on fisheries management and fishing Percentage of hunters who rate their hunting experience as satisfactory or better Number of certified fishing licenses reported Number of certified hunting licenses reported to the US Fish and Wildlife Service $308.00 91% 645,772 395,219 $321.59 88% 850,650 604,863 $311.00 87% 861,604 620,740 $268.00 89% 912,049 651,910 68 Program Performance Measures: State Board of Pardons and Paroles Board Administration Percent of invoices paid within 30 days Number of Board clemency votes FY 2015 Actual FY 2016 Actual FY 2017 Actual FY 2018 Actual 96% 69,200 88% 64,695 95% 71,969 94% 75,040 Clemency Decisions Number of Executive clemency hearings held (death) Number of training hours delivered to agency by agency training staff Number of offender files initiated Number of investigations completed (legal, social, personal history, special interviews, other) Number of inmates released by Board Action Cost avoidance of offenders in the community under supervision versus prison costs for incarceration Number of notifications to officials Number of Board clemency votes Board orders issued for pardons and restoration of rights Number of delinquent reports reviewed Number of Preliminary(Probable Cause) hearings conducted Number of Final Revocation Hearings conducted Number of Board Warrants Issued Total Revocations Number of GCIC Warrant Entries GA Parolees supervised in other States on June 30 Out of State Parolees supervised in GA on June 30 3 8 33,013 5,503 13,317 15,853 34,516 33,789 13,520 13,374 $451,343,348 $450,289,141 26,512 31,244 69,200 64,695 481 687 N/A 24,248 103 76 262 244 10,178 8,763 2,655 2,505 6,128 4,775 1,558 2,689 1,042 1,406 5 1,833 19,483 36,660 10,471 N/A 28,867 71,969 719 26,290 145 366 7,765 2,681 4,300 1,304 2,327 3 N/A 16,885 38,176 10,348 N/A 35,698 75,040 491 26,201 280 310 7,703 2,525 4,494 1,373 2,436 Victim Services Number of victims who received restitution Number of new people registered in the Georgia Victim Information Program system Number of correspondence sent out to victims N/A 1,768 8,791 N/A 1,905 12,270 N/A 2,473 12,086 N/A 3,450 17,483 69 Program Performance Measures: Number of impact statements and notifications filed by the public with the Office of Victim Services Number of direct face to face contacts with District Attorney Victim-Witness staff Number of Georgia Victim Information Program notification calls to victims Number of calls to the Georgia Victim Information Program automated phone systems by victims and others Total Number of Tier 1 individuals registered in the Victim Information Program Total Number of Tier 2 individuals registered in the Victim Information Program FY 2015 Actual 2,393 31 287 8,615 N/A N/A FY 2016 Actual 4,716 32 581 6,796 N/A N/A FY 2017 Actual 2,539 42 510 6,349 N/A N/A FY 2018 Actual 3,986 98 935 6,917 N/A N/A 70 Program Performance Measures: State Properties Commission State Properties Commission Percentage of surplus property at or above market rate Percentage of property acquired at or below market rate Percentage of leases executed at or below prevailing market rate FY 2015 Actual FY 2016 Actual FY 2017 Actual FY 2018 Actual 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 71 Program Performance Measures: Georgia Public Defender Council Public Defender Council Capital cases per attorney Mental health cases per attorney Percentage of clients contacted at least once per month FY 2015 Actual FY 2016 Actual FY 2017 Actual FY 2018 Actual 6 92 85.00% 5 96 86.40% 6 65 88.80% 6 69 86.80% 72 Program Performance Measures: Department of Public Health Adolescent and Adult Health Promotion Number of school systems that adopt the evidence-based, 100% Tobacco Free School policy Number of students attending schools designated as smoke free campuses Number of registered callers to the Georgia Tobacco Quit Line Number of adolescents ages 10-19 that complete evidence-based programs focused on adolescent health and youth development Percentage of federally funded screening mammograms provided to women between 50-64 years of age Percentage of Temporary Assistance for Needy Families supported teen centers that implement evidence-based programs focused on adolescent health and youth development (Target > 50%) Percentage of abnormal colorectal screening test results with diagnostic followup treatment Percentage of colorectal cancers diagnosed with treatment initiated Percentage of initial pap tests provided to individuals who have never or rarely been screened for cervical cancer Percentage of patients who receive final diagnosis of breast cancer after treatment has been initiated Percentage of schools that adopt the evidence-based, 100% Tobacco Free School policy Percentage of eligible women receiving Long-Acting Reversible Contraceptives FY 2015 Actual FY 2016 Actual FY 2017 Actual FY 2018 Actual 103 1,320,830 12,399 2,908 83.4% 100% 116 1,442,291 15,778 3,271 74.9% 100% 124 1,478,371 16,250 1,332 72.8% 100% 129 1,484,438 10,932 1,619 81.9% 100% 77.3% 100% 33.3% 93.7% N/A N/A N/A N/A 31.2% 94.9% N/A N/A N/A N/A 33.2% 97.7% 68.5% 14.80% N/A N/A 36.0% 88.7% 71.3% 17.55% Adult Essential Health Treatment Services Percentage of eligible enrolled patients served by the Cancer State Aid (CSA) program The number of public health districts (out of 18 total districts) with hospitals that have participation agreements with the CSA Program to foster program outreach and access The number of public health districts (out of 18 total districts) with hospital-based and free-standing radiation centers providing access to radiation treatment services Total number of eligible enrolled patients receiving services from CSA Total number of patients receiving hypertension management services Percentage of patients whose blood pressure has lowered after receiving hypertension management services Departmental Administration Number of payments processed Percentage of payments processed electronically Average number of days to process payments 92.0% 13 17 207 1,256 N/A 90.0% 13 17 227 816 N/A 86.8% 13 17 N/A N/A N/A 86.8% 13 17 N/A N/A N/A 47,479 78% 45 48,542 83% 30 57,352 65% 45 38,137 73% 34 73 Program Performance Measures: Number of audit findings Agency turnover rate Average number of business days to execute a contract Average number of days to complete onboarding of new hire FY 2015 Actual 1 18.0% 34 5 FY 2016 Actual N/A 17.7% 38 5 FY 2017 Actual N/A 16.6% 37 4.5 FY 2018 Actual N/A 15.0% 62 4 Emergency Preparedness/Trauma System Improvement Number of families assisted through safety equipment provided (per federal fiscal year) Strategic National Stockpile readiness score (1 = Pass; 0 = Did not pass) Number of designated trauma centers Average time to process Emergency Medical Services (EMS) medic license applications (in days) Average time to process EMS service license applications (in days) Number of designated Level I-III trauma centers Strategic National Stockpile proficiency score. For FY2015 CDC is modifying the tool they use to grade the states, Georgia piloted the tool with them this year and simply received a passing score as opposed to a numeric score. 100% is representative of the passing score. Epidemiology Percentage of foodborne disease cases captured by laboratory surveillance Percentage of reportable disease investigations for which public health control measures were initiated within the appropriate timeframe Number of cases of reportable diseases submitted (per calendar year) Number of outbreaks Number of requests delivered by the Online Analytical Statistical Information System (OASIS) (per calendar year) Immunization Percentage of children who are up to date on recommended immunizations by their second birthday Number of public and private provider organizations that actively utilize Georgia Registry of Immunization Transactions and Services Number of vaccine-preventable outbreaks in the state of Georgia Percentage of adolescents who are up-to-date on immunizations required for entry into the 7th grade Number of doses administered per public, private, and unknown funds Number of doses administered to adults ages 19 years and older 29 1 28 2 11 21 100% 95.0% 100% 8,312 192 219,393 83.0% 11,677 6 90% 6,516,400 1,809,710 29 1 30 2 10 22 100% 96.4% 100% N/A 120 186,127 82.1% 11,641 10 95% 6,802,220 2,263,734 20 1 29 2 10 22 100% 96.8% 100% 16,495 166 240,862 84.0% 3,450 12 94% 7,010,840 2,495,518 16 1 31 1 10 23 100% 97.0% 100% 20,087 180 N/A N/A 3,474 8 N/A 7,064,386 2,706,219 74 Program Performance Measures: Infant and Child Essential Health Treatment Services Number of children receiving services through the Babies Can't Wait program Number of children receiving services from the Children's Medical Services program Percentage of very low birth weight infants (<1500 grams) delivered at facilities for high-risk deliveries and neonates Percentage of third grade children who have received protective sealant on at least one permanent molar tooth FY 2015 Actual FY 2016 Actual FY 2017 Actual FY 2018 Actual 15,601 7,313 81.6% 37.40% 16,939 9,329 80.9% 37.40% 17,947 8,664 82.9% N/A 18,538 8,058 N/A N/A Infant and Child Health Promotion Number of newborn screenings performed 150,199 150,153 151,027 149,941 Average laboratory turnaround time for newborn screening (in days) 2.3 2.4 2.3 2.3 Amount of laboratory revenue collected for newborn screenings and remitted to Treasury Percentage of newborn screenings referred to follow-up $6,684,976.00 $7,054,409.00 $8,881,400.39 5.10% 5.08% 5.36% 8,817,855.00 6.44% Percentage of newborns who received a hearing screening 99.5% 97.5% 98.2% N/A Number of children who received assessment from Children's 1st program 8,554 8,103 7,732 7,991 Number of pregnant women, infants, and children served by the Women, Infants, 264,299 250,890 227,790 N/A and Children (WIC) program (per federal fiscal year) Percentage of WIC program infants who were ever breastfed (per federal fiscal 49.66% 49.82% 51.29% N/A year) Average food package cost per WIC participant (per federal fiscal year) $39.99 $40.60 $38.20 N/A Percentage of WIC program children with a healthy body mass index (per federal fiscal year) Percentage of WIC program children with a body mass index categorized as overweight or obese (per federal fiscal year) 63.23% 62.73% 65.58% N/A 30.54% 29.48% 30.47% N/A Infectious Disease Control Percentage of early syphilis cases interviewed within 7 calendar days from date of assignment Percentage of refugees that receive initial domestic health screenings within 90 days of their arrival into the U.S. Percentage of eligible Tuberculosis (TB) patients completing TB treatment in 12 months Number of eligible TB clients completing treatment in 12 months Number of qualified ADAP applicants on waiting list Number of TB cases Number of STD cases 44.0% 94.0% 90% 266 0 344 79,445 46.0% 86.0% 44% 113 0 308 89,259 37.3% N/A 37% 87 0 293 92,081 N/A N/A 35% 78 0 254 N/A 75 Program Performance Measures: Number of Syphilis cases Number of HIV cases Number of AIDS cases FY 2015 Actual 4,338 1,915 758 FY 2016 Actual 4,308 2,099 966 FY 2017 Actual 4,310 1,936 662 FY 2018 Actual N/A N/A N/A Inspections and Environmental Hazard Control Percentage of primary foodborne illness risk factor violations cited out of all violations cited Number of swimming pool closures Percentage of critical tourist accommodation risk factor violations cited out of all violations cited Number of constituent requests Number of people trained by the Inspections and Environmental Hazard Control program Number of blood lead tests Number of rabies specimen tests Percentage of on-site sewage systems that failed within the first five years of installation 24.0% 1,072 32.00% N/A N/A 4,666 2,171 1.37% 24.0% 1,533 39.00% 120,018 10,041 4,078 1,868 1.24% 24.8% 1,055 39.70% 109,339 21,150 3117 1,783 0.99% 23.9% 537 41.23% 149,522 1,918,679 2,962 1,986 1.30% Public Health Formula Grants to Counties Total number of office visits in public health departments 1,415,748 1,294,464 1,287,089 N/A General grant-in-aid spending per capita $9.13 N/A N/A N/A Total number of unduplicated patients (Excluding Ryan White patients) 1,088,832 1,039,134 N/A N/A Total number of unduplicated, billable patients (Excluding Ryan White patients) 1,060,984 1,004,250 N/A N/A Total number of unduplicated, uncompensated care patients (Excluding Ryan White patients) Percentage of public health districts that are credentialed to bill insurance providers 27,848 94% 34,884 94% N/A 94% N/A 94% Vital Records Number of certificates issued Average number of days to fill a certificate request Amount of revenue collected Number of corrections, amendments, court orders and adoptions processed Percentage of vital events entered within 15 days Number of vital events registered 123,079 160,771 169,529 161,887 19 10 6 14 $2,756,025.00 $2,694,900.00 2,953,029.73 $2,430,167.34 25,106 22,495 30,460 29,598 74.5% 79.2% 80.0% 83.9% 253,309 262,442 255,402 255,050 76 Program Performance Measures: Department of Public Health: Attached Agencies Brain and Spinal Injury Trust Fund Number of complete application requests received Average number of days from application submission to award date Percentage of total annual budget dedicated to awards FY 2015 Actual FY 2016 Actual FY 2017 Actual FY 2018 Actual 193 77 70.30% 210 N/A 70.74% 179 N/A 66.30% 166 68 65.58% Georgia Trauma Care Network Commission Number of Emergency Medical Service Regions (out of 10 possible) participating 4 5 6 6 in Trauma System Regionalization activities Number of First Responders trained from funding provided by the Commission 204 372 304 631 77 Program Performance Measures: Department of Public Safety Aviation Number of Missions Flown Percentage of Individuals found through general searches (Both criminal and search/rescue) Total Flight hours for Training Total flight hours for Governor's Task Force Total Flight hours for general searches (both criminal and search/rescue combined) Total flight hours for property search and surveillance Total flight hours for aerial photography Average response time of missions (in minutes) FY 2015 Actual FY 2016 Actual FY 2017 Actual FY 2018 Actual 1,575 60.7% 306.0 969.0 540.0 131.0 72 59 1,587 56.8% 308.3 1,073.8 606.1 166.5 71 37 1,724 56.1% 267.3 913.7 608.9 86.9 73 45 1,341 55.8% 251.9 916.4 481.8 85.8 37 31 Capitol Police Services Number of Security events Number of incidents investigated by Capitol Police Number of security location checks by non-sworn personnel Number of suspicious package, persons, and vehicle reports investigated by sworn personnel Number of patrols by sworn personnel Number of visitors processed through security checkpoints by contracted security Departmental Administration PS) Number of open record requests completed Number of financial audit findings Agency turnover rate Percentage of financial transactions processed on behalf of attached agencies Percentage of human resources transactions processed on behalf of attached agencies Percentage of electronic payments by ACH 43 2,913 26,891 795 101,114 103,441 77 2,741 36,209 772 95,678 93,885 271 3,006 40,872 857 99,916 88,447 362 4,126 17,683 694 61,929 80,901 15,681 0 10.9% 16.4% 12.6% 54.9% 21,181 0 14.7% 18.8% 13.5% 58.9% 28,230 N/A 11.4% 16.4% 9.5% 62.9% 37,914 N/A 14.1% 23.2% 15.3% 70.3% Field Offices and Services Number of vehicle stops performed 350,053 531,587 869,766 552,432 78 Program Performance Measures: Number of vehicle fatalities Percentage of accident reports completed within 5 days Number of accidents in Georgia worked Number of SWAT team call-outs Percentage of Computer Aided Dispatch (CAD) calls validated Number of fleet operations vehicles serviced Total Department training hours Number of Criminal Interdiction Unit (CIU) agency assists Number of Nighthawks DUI stops Number of marijuana plants located on task force missions Percentage of crashes worked in Georgia by Troopers Motor Carrier Compliance Number of commercial vehicle inspections Total inspection violations written Percentage of school buses found during inspections to have serious defects Number of vehicles weighed Number of overweight citations written Number of HOV/HOT Lane violations written Percentage of time weigh stations are open FY 2015 Actual 805 90.29% 71,509 34 90.00% 1,730 350,053 429 2,783 47,725 21.00% FY 2016 Actual 1,627 90.00% 76,946 57 93.88% 2,794 207,103 609 2,789 5,660 17.50% FY 2017 Actual 890 90.97% 73,649 57 94.83% 3,656 120,713 442 2,216 10,177 18.36% FY 2018 Actual 829 91.00% 72,197 70 95.06% 2,823 154,881 377 4,894 8,909 16.57% 72,663 126,208 11.35% 13,142,639 39,356 2,010 47.72% 83,357 164,949 17.00% 10,514,333 33,182 654 38.00% 91,051 187,244 16.00% 8,264,218 32,455 1,150 36.00% 94,840 227,520 8.57% 10,082,018 31,527 1,428 34.81% 79 Program Performance Measures: Department of Public Safety: Attached Agencies Georgia Firefighter Standards and Training Council Number of compliant fire departments Number of fire department agency inspections Number of fire department individual station inspections Number of active firefighter positions Number of individual state certifications issued Number of individual national certifications issued FY 2015 Actual FY 2016 Actual FY 2017 Actual FY 2018 Actual 609 131 306 30,418 1,169 11,366 604 26 55 30,559 1,122 9,189 586 76 300 34,765 978 9,897 570 318 1,006 15,403 1,658 19,010 Office of Highway Safety Fatality rate per 100 million miles driven Percentage of safety belt usage per federal fiscal year Percentage of child safety seat usage per federal fiscal year Fatalities per 100 million miles driven (VMT) Number of drivers age 20 and under in fatal crashes Number of counties served by grants Number of students successfully completing scholarship-funded driver education courses at TCSG, as well as, through other private and public driving education programs. Number of transportation safety groups participating in grant programs Number of law enforcement entities receiving grants Total amount of law enforcement grant awards disbursed 1.21 97.30% 97.40% 1.21 168 52 149 1.28 97.20% 99.30% 1.28 N/A 67 4,052 N/A N/A N/A N/A N/A 52 2,212 N/A N/A N/A N/A N/A 59 4,837 64 52 47 48 69 53 37 40 $481,370.00 $4,562,370.00 $5,519,808.30 $5,356,320.22 Georgia Peace Officer Standards and Training Council Percentage of cases resulting in sanctions Percentage of cases in which external review of POST actions led to a decision upholding the Council's sanction of an officers certification Number of cases per investigator Average number of open records requests completed per month Number of certifications awarded Number of individuals awarded certifications that are supervisory, managerial, or executive certified 81.98% 100% 193 574 9,631 296 86.00% 100% 197 556 9,274 319 83.00% 100% 144 558 9,632 362 84.99% 100% 126 600 9,489 374 80 Program Performance Measures: Georgia Public Safety Training Center Average cost per law enforcement candidate Average cost per fire fighter candidate Number of basic training courses taught Number of candidates attending police or fire specialized training Number of candidates attending police or fire basic training Percentage of candidates graduating from police or fire basic training Percentage of all courses taught off-campus Number of candidates attending Fire Academy basic training Number of candidates attending Police Academy specialized training Percentage of candidates graduating Fire Academy Basic Training Percentage of candidates graduating from Fire Academy Advanced courses Percentage of candidates graduating from Police Academy Advanced Courses Percentage of customers stating that customer service rates are good to very good Percentage of public agency heads who state their employees' job performance improved as a result of training provided Percentage of student registrations fulfilled in a timely manner FY 2015 Actual $3,040.90 $4,284.56 50 23,329 1,341 80% 29.7% 137 12,452 86.3% 97.3% 96.7% 95.66% 95.51% 89.85% FY 2016 Actual $3,174.75 $5,149.04 50 21,097 1,406 79% 27.2% 129 12,143 82.9% 97.4% 96.4% 92.44% 93.44% 83.07% FY 2017 Actual $3,131.49 $3,514.85 61 23,159 1,710 74% 35.4% 236 13,240 73.7% 97.2% 95.8% 93.92% 92.31% 85.74% FY 2018 Actual $3,495.87 $4,001.41 56 30,738 1,656 77% 40.0% 203 17,994 75.4% 97.8% 96.2% 94.90% 93.15% 89.45% 81 Program Performance Measures: Public Service Commission Commission Administration Turnover Rate Number of Audit Findings Facility Protection Number of Pipeline Safety Inspections Number of people trained on GUFPA Requirements Number of GUFPA investigations per Investigator Utilities Regulation Number of Telecommunications, natural gas and power complaints resolved Average call wait times (in seconds) Percentage of calls abandoned Average number of days to process Number of orders issued Number of new dockets FY 2015 Actual FY 2016 Actual FY 2017 Actual FY 2018 Actual 7.00% 0 9.00% 0 8.75% 0 6.10% 0 520 1,740 470 449 1,540 401 388 222 827 953 756 1,221 7,591 60 7.04% 180 1,193 1,038 7,343 36 5.50% 180 1,155 1,042 7,261 33 7.50% 180 735 673 9,235 27 4.80% 180 859 718 82 Program Performance Measures: Board of Regents of the University System of Georgia Agricultural Experiment Station Number of journal articles by College of Agricultural and Environmental Sciences research faculty FY 2015 Actual 623 FY 2016 Actual 589 FY 2017 Actual 593 FY 2018 Actual 580 Number of journal articles per full-time equivalent on the College of Agricultural and Environmental Sciences research faculty 6 6 5 5 Value of research funds received $30,120,955.00 $33,097,566.00 $31,520,429.00 $37,817,528.00 Number of new products developed for industry 28 27 37 36 Estimated value of savings achieved by avoiding crop loss due to plant disease $268,380,000.00 $285,550,000.00 $96,240,000.00 $276,510,000.00 Average grant dollars earned per researcher $292,436.46 $340,352.37 $269,688.00 $315,298.46 Royalties received from products and patents $4,432,963.00 $5,217,478.00 $6,212,200.00 $6,620,432.00 Percentage of research proposals approved 68.00% 73.00% 69.00% 78.00% Percentage of research proposal funds awarded 19.00% 28.00% 23.00% 31.00% Athens and Tifton Veterinary Laboratories Contract Percentage of operating expenses covered by client revenue Average cost per test Number of tests by the diagnostic laboratories for animal health diagnostic and surveillance testing Percentage of customers of the Diagnostic Labs that rate their services from excellent to good Number of accessions per year by the diagnostic laboratories for animal health diagnostic and surveillance testing Cooperative Extension Service Number of face-to-face client contacts made by Cooperative Extension through educational programs and consultations Number of face-to-face client contacts per Cooperative Extension county faculty full-time equivalent Number of continuing education units provided to clientele Number of client contacts per Cooperative Extension county faculty full-time equivalent Number of youth served by Georgia 4-H Number of diagnostic services provided Number of education contact hours from in-school programming 41.80% $30.69 192,360 97.50% 70,183 43.01% $33.38 199,506 93.96% 71,081 40.91% $36.23 184,878 96.26% 67,912 47.39% $34.25 182,032 97.03% 67,416 1,347,883 4,516 38,856 128,521 175,372 108,795 N/A 1,377,536 4,599 33,161 140,445 172,354 104,645 N/A 2,117,378 6,733 42,105 283,172 170,353 105,422 743,040 1,968,730 6,310 115,573 359,880 169,998 104,524 650,301 83 Program Performance Measures: Enterprise Innovation Institute Number of enterprises and/or stakeholders served Economic impact in dollars generated per state appropriated dollar Number of jobs created or saved Number of startups served during a fiscal year Number of startups that graduate from EI2 incubator and become scalable businesses Capital investment in current incubator companies Number of technology jobs in current and graduate incubator companies Number of startups graduating from EI2 incubator that remain in Georgia FY 2015 Actual FY 2016 Actual FY 2017 Actual FY 2018 Actual 8,771 10,206 8,066 10,752 $338.40 $298.41 $384.40 $305.83 23,296 16,017 25,291 15,724 500 709 709 1,116 13 3 3 7 $200,000,000.00 $394,770,050.00 $823,099,510.00 $468,612,601.00 7,800 1,179 2,260 2,826 N/A 82 83 90 Forestry Cooperative Extension Number of service programs for outreach on forestry conservation Number of public service publications Number of service participants per full-time equivalent faculty 378 99 2,158 510 222 3,742 525 80 3,125 602 198 2,470 Forestry Research Number of research proposals External funds earned per state appropriated dollar Number of research publications External sponsored research funds generated Percentage of research proposals that were awarded funding 90 107 119 103 $3.99 $2.88 $3.91 $3.48 232 267 249 249 $10,583,396.00 $7,665,952.00 $10,670,378.00 $10,113,377.00 86.70% 74.80% 80.67% 93.20% Georgia Archives Hours open weekly to the public Number of on-site researchers Number of people served in-person Cubic feet of records stored at the Archives Building Cubic feet of records stored at the State Records Center Number of people served with inquiries made remotely (phone, e-mail and mail) 42.5 4,943 9,092 83,558 185,081 4,468 42.0 4,760 8,620 83,671 183,510 6,843 42.0 4,328 9,693 83,820 183,250 7,828 42.0 4,429 8,109 84,280 183,000 6,176 84 Program Performance Measures: Number of scanned images available to the public on the Internet (Archives Virtual Vault) Number of unique visitors to the Georgia Archives web site Number of students, teachers and the public trained/educated in Georgia Archives workshops/lectures Number of sessions on the Georgia Archives web site FY 2015 Actual 1,573,324 66,703 4,149 120,863 FY 2016 Actual 1,574,782 82,172 3,860 138,974 FY 2017 Actual 1,644,825 83,532 5,363 142,410 FY 2018 Actual 1,617,750 86,000 3,680 146,000 Georgia Cyber Innovation and Training Center Number of events held at the Georgia Cyber Innovation & Training Center Number of student hours enrolled in courses at the Georgia Cyber Innovation & Training Center Number of unique training modules created by the Cyber Workforce Academy N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A Georgia Radiation Therapy Center Number of patients Staff cost per patient Percentage of Stage I Breast Cancer Patients that are alive 5 years postdiagnosis 23,995 24,589 24,015 N/A $87.51 $84.59 $81.71 N/A 94.00% 89.00% N/A N/A Georgia Research Alliance Research & Development (R&D) grants awarded to Georgia Research Alliance's $494,320,000 $527,060,000 N/A N/A (GRA) Academy of Eminent Scholars Average amount in R&D grants per Eminent Scholar researcher $8,103,606 $8,366,032 N/A N/A Start-up companies launched via the GRA Ventures Program (Ventures Program focuses on commercializing technologies and discoveries emerging from Georgia's research universities) presently operating in Georgia 134 144 156 N/A Average revenue earned per GRA Ventures Program company $1,100,000 $1,150,000 $1,266,973 N/A Number of Georgia-based jobs presently supported through non-state R&D grants competitively awarded to GRA Eminent Scholars and companies launched via the GRA Ventures Program 2,317 2,494 2,790 N/A Private capital funding received by venture development companies $40,450,000 $35,764,500 $45,136,500 N/A Private contributions made to the GRA Venture Fund LLC $2,156,412 $1,040,590 $1,320,050 N/A Percentage of GRA Venture Program companies operating in Georgia after four 59% 69% 84% N/A years Dollars of external funds generated per state dollar $92.98 $97.85 N/A N/A Georgia Tech Research Institute External sponsored research funds generated Dollars of external research funds generated per state appropriated dollar $338,164,751 $367,480,410 $377,046,684 $497,029,120 $60.07 $64.53 $64.89 $81.86 85 Program Performance Measures: Estimated total economic impact of Georgia Tech Research Institute's sponsored funded research and activities Number of new sponsored projects Number of patents acquired each year Economic impact of state funded projects on Georgia Number of K-12 student participants in STEM educational programs Number of K-12 educators who participate in STEM professional development events FY 2015 Actual $798,068,812 FY 2016 Actual $867,253,768 FY 2017 Actual $821,961,771 FY 2018 Actual $1,083,523,482 792 764 803 925 18 4 0 2 $12,273,285 $12,413,879 $12,667,934 $13,237,045 11,712 13,158 8,265 8,665 421 335 565 543 Marine Institute Total income from all facility fees and Indirect Cost Recovery $171,868.00 $215,069.00 $169,310.00 $175,884.00 Number of peer reviewed publications, theses, and dissertations stemming from Marine Institute-based research Number of students receiving instructional time at Marine Institute 37 36 36 34 519 524 511 582 Number of people who visit Marine Institute as part of a guided tour 180 144 353 315 Percentage of Marine Institute facilities currently in "good" or "excellent" condition Number of beds occupied by instructional and research participants 63.00% 4,894 63.00% 4,464 70.00% 3,512 85.00% 3,774 Annualized dollars leveraged for the University of Georgia through grants requiring use of Marine Institute facilities $1,796,642.00 $2,263,296.00 $1,852,408.00 $1,755,943.00 Marine Resources Extension Center Number of consultations with Marine Extension coastal marine constituents Number of individuals trained by Marine Extension in a Hazard Analysis Critical Control Point (HACCP) course for the safe processing and handling of seafood Total dollars generated from new commercial aquaculture operations including hard clams and oysters Number of local governments assisted Number of K-12 students reached through educational programming 60,427 34,236 59,313 48,730 48 72 52 55 $1,911,043.00 $1,728,483.00 $3,518,409.00 $4,913,035.00 27 22 36 24 4,465 4,494 5,564 5,463 Medical College of Georgia Hospital and Clinics Total senior level residency trainees Percentage of individual residency training programs accredited Residency program graduation rate 112 100.00% 99.11% 110 100.00% 92.00% 117 100.00% 92.85% 123 100.00% 91.67% 86 Program Performance Measures: Public Libraries Number of circulations in Georgia public libraries Percentage of Georgians with a library card Total hours the public uses the Internet at Georgia public libraries Number of interlibrary PINES loans Local library staff attending continuing education provided by GPLS Percentage of target population (those eligible for Library for the Blind and Physically Handicapped services) utilizing GLASS Number of talking book circulations Number of professional assistance communications with local library system staff Children's program attendance Public Service/Special Funding Initiatives Return on investment in terms of external grant and other funding generated per state appropriated dollar related to the Augusta University Cardiology Center Special Funding Initiative Regents Central Office Employee turnover rate Average number of days to process a payment Number of audit findings for the Regents Central Office Percentage of payments made electronically Total payments processed Number of online database searches on GALILEO Percentage of respondents surveyed annually who agree/strongly agree that GALILEO is a valuable service Average percentage cost increase in health benefits over prior year Number of engagements (assurance, consulting and investigation) completed by USG Internal Audits Percentage of eligible audit organizations with a satisfactory peer review Communicate Key Board Actions/USG News (number of news releases) Number of media inquiries Number of page views on USG webpages (public inquiries) FY 2015 Actual 37,350,547 42.60% 15,016,043 664,140 6,569 9.10% 430,631 43,665 1,587,091 $1.40 19.00% 40 0 57.00% 5,103 23,014,323 95.00% 6.77% 280 100.00% 38 523 6,801,315 FY 2016 Actual 36,085,039 38.04% 15,153,024 628,221 8,119 9.10% 427,518 100,604 1,694,112 $1.50 12.00% 41 0 58.00% 5,086 22,023,558 94.00% -3.28% 213 100.00% 39 586 6,536,945 FY 2017 Actual 33,006,395 40.62% 16,292,437 661,146 6,766 9.42% 454,631 102,283 2,119,005 $1.70 9.49% 41 1 71.00% 5,478 26,384,400 94.00% 2.99% 227 100.00% 34 654 3,683,958 FY 2018 Actual 35,187,554 40.20% 16,362,472 689,930 9,397 9.65% 436,548 165,088 1,983,055 $1.90 9.00% 39 N/A 80.00% 7,185 26,454,847 94.50% 3.22% 255 100.00% 31 508 3,987,577 87 Program Performance Measures: Number of social media posts Number of open records requests Percentage of new and under-represented service provider participation for design and construction Percentage of rented space directly related to unmet campus needs Number of degree programs approved Number of degree programs terminated Number of Georgia RCP Optometry students completing/graduating from the program Skidaway Institute of Oceanography Number of peer reviewed articles published Average sponsored dollars generated per state appropriated dollar Average research dollars generated per faculty member Percentage of beds occupied by instructional program participants (32 beds available year-round) Number of consultations or external counseling presentations Students receiving full days of researched based instruction FY 2015 Actual N/A 63 27.00% 27.36% 37 20 7 FY 2016 Actual N/A 91 25.00% 28.23% 39 39 13 FY 2017 Actual 222 71 36.00% 28.67% 44 108 12 FY 2018 Actual 316 127 10.00% 30.11% 49 50 11 40 $3.06 $380,000.00 17.50% 238 2,633 48 $3.19 $378,120.00 19.70% 445 4,056 44 $3.28 $397,647.00 20.95% 273 4,649 33 $2.23 $272,207.00 17.19% 227 4,790 Teaching Number of students enrolled at University System of Georgia institutions 312,936 318,086 321,549 325,203 Total sponsored fund revenue (in millions) $1,712.00 $1,758.00 $1,831.00 $1,904.00 System-wide graduation rate 59.40% 58.70% 58.00% 60.50% System-wide retention rate 79.20% 79.20% 81.70% 80.40% In-state tuition affordability ranking for the University System of Georgia's public four-year institutions among the 16 member states of the Southern Regional Education Board 7 6 6 N/A Veterinary Medicine Experiment Station Total extramural research funding $14,892,123.00 $24,060,584.00 $29,316,615.00 $34,823,378.00 Extramural research dollars generated per state appropriated dollar $5.69 $9.08 $10.54 $11.65 Total scientific publications 376 585 484 415 Number of poultry birds impacted by the Poultry Diagnostic and Research Center visits 14,210,000 10,660,000 17,560,000 8,440,000 88 Program Performance Measures: Number of diagnostic lab services provided by Poultry Diagnostic and Research Center FY 2015 Actual 104,832 FY 2016 Actual 96,772 FY 2017 Actual 105,402 FY 2018 Actual 60,997 Veterinary Medicine Teaching Hospital Total number of veterinary cases Average net income per case Percentage of clients surveyed who rate the services received as good or excellent Number of individuals enrolled in the veterinary technician program supported by state funds Average revenue per csse Percentage of total cases visited by field services Average turnaround time per case 26,247 $69.81 98.00% 34 $557.15 5.5% N/A 27,472 $23.88 99.00% 39 $620.90 7.0% N/A 28,721 $19.05 99.00% 38 $652.31 6.1% N/A 28,394 $23.55 99.00% 35 $682.41 5.1% N/A 89 Program Performance Measures: Board of Regents of the University System of Georgia: Attached Agencies Payments to Georgia Military College Preparatory school fall enrollment Preparatory school state appropriated dollar per student Preparatory school graduation rate Junior college fall enrollment Junior college state appropriated dollar per student Junior college graduation rate Junior college graduation/four year college transfer rate Percentage of students who obtained a score of (3) or higher on advanced placement exams Payments to Georgia Public Telecommunications Commission Number of listeners using Georgia Public Broadcasting radio resources weekly Number of unduplicated households viewing Georgia Public Broadcasting T.V. resources monthly Number of unduplicated visitors using Georgia Public Broadcasting new media resources Number of media assets downloaded/streamed by education users Percentage of total operating expenditures supported by state funding Cost to raise a dollar FY 2015 Actual FY 2016 Actual FY 2017 Actual 549 $2,858.63 100% 7,221 $105.30 25% 44% 62% 577 $3,558.96 100% 7,876 $126.25 27% 45% 80% 576 $4,100.89 100% 8,234 $599.55 28% 48% 76% 221,100 1,676,337 2,749,643 8,648,339 45.00% $0.51 327,200 1,703,935 3,215,309 6,322,186 43.00% $0.54 350,100 1,532,084 2,883,984 6,932,470 44.00% $0.51 FY 2018 Actual 569 $4,612.45 100% 8,595 $413.30 29% 46% 88% 379,100 1,382,693 3,271,839 7,718,347 44.00% $0.50 90 Program Performance Measures: Department of Revenue Forestland Protection Grants Number of jurisdictions reimbursed under the Forestland Protection Act Number of reimbursements Amount of reimbursements Average time in days from application to award payment Number of acres of forestland preserved under the Forestland Protection Act Average amount of reimbursement claims FY 2015 Actual FY 2016 Actual FY 2017 Actual FY 2018 Actual 133 134 125 136 262 256 240 501 $29,072,520.00 $29,072,351.00 $29,072,351.00 $73,452,840.91 291 379 385 341 4,326,551 4,578,341 4,867,328 5,219,266 $110,964.00 $113,564.00 $230,733.00 $284,701.00 Industry Regulation Number of alcohol inspections Percentage of alcohol inspections in compliance Number of tobacco inspections Percentage of tobacco inspections in compliance Average Alcohol/Tobacco/COAM inspections per sworn Alcohol and Tobacco Division Officer Dollar amount collected by Alcohol and Tobacco Division staff Number of underage alcohol investigations Percentage of investigated vendors making illegal underage alcohol sales Number of underage tobacco investigations Percentage of investigated vendors making illegal underage tobacco sales 4,841 3,755 5,726 6,667 89.00% 75.40% 83.00% 86.00% 3,796 2,945 5,428 5,787 90.00% 81.57% 93.00% 91.00% 375 291 259 390 $2,929,000.00 $1,589,000.00 $2,195,000.00 $2,035,622.00 3,686 3,254 3,360 3,273 9.00% 10.00% 8.00% 6.00% 2,873 2,616 3,683 3,898 10.00% 11.00% 8.00% 8.00% Local Government Services Number of resolved Unclaimed Property claims Total amount of local tax distributions 4,409 3,722 5,104 5,951 $4,451,833,100 $4,478,411,996 $4,566,511,825 $5,033,004,714 Local Tax Officials Retirement and FICA Amount of Employees' Retirement System benefits paid for local retirement Number of officials and staff participating in Employees' Retirement System Amount of FICA paid for local retirement $10,330,585.16 $7,777,865.99 $8,930,711.99 $9,916,663.85 1,036 950 857 796 $681,314.00 $681,314.00 $681,314.00 $681,314.00 91 Program Performance Measures: Motor Vehicle Registration and Titling Amount of revenue from motor vehicle registrations (in millions) Number of motor vehicle titles processed (in millions) Number of motor vehicle registrations proceeses Number of motor vehicle registrations renewed online Salvage inspections completed statewide Percentage of each private contractor's inspection reports reviewed by state salvage inspectors Percentage of each private contractor's inspections that are visually inspected by state salvage inspectors Percentage of compliant contractor salvage vehicle inspections FY 2015 Actual $238.00 3 9,136,983 804,200 21,878 9.53% 3.65% 98.86% FY 2016 Actual $242.00 3 9,329,835 952,914 23,105 16.80% 5.00% 96.00% FY 2017 Actual $297.00 3 9,578,056 1,024,505 22,695 4.35% 1.21% 92.00% FY 2018 Actual $293.00 3 9,639,665 1,148,227 23,060 7.34% 6.26% 98.67% Office of Special Investigations Amount of fraud prevented per fiscal year Total number of returns reviewed Number of returns reversed Cases worked Vin/Title Fraud Unit Arrest made Vin/Title Fraud Cases investigated by Tax Special Agents Cases prosecuted by Tax Special Agents Arrests made by Tax Special Agents $312,895,381.00 $110,444,067.00 $171,425,186.00 $332,706,020.00 1,005,136 4,300,000 4,605,272 4,770,866 65,982 28,379 14,249 195,963 350 243 275 247 2 22 20 47 43 274 276 197 40 47 68 15 53 88 67 241 Revenue Processing Total returns processed Total returns processed by tax type - Withholding Total returns processed by tax type - Corporate Total returns processed by tax type - Sales Total returns processed by tax type - Individual Average cost to process tax returns - paper Average cost to process tax returns - electronic 7,488,690 1,180,067 275,776 1,308,778 4,724,069 $1.50 $0.50 8,037,113 1,254,542 283,370 1,442,573 4,722,617 $1.51 $0.50 8,116,274 1,563,067 288,429 1,349,188 4,543,121 $1.50 $0.50 8,298,369 1,417,296 271,304 1,479,053 4,780,718 $1.50 $0.50 92 Program Performance Measures: Percentage of individual tax returns filed electronically Percentage of withholding tax returns filed electronically Percentage of corporate tax returns filed electronically Percentage of sales tax returns filed electronically Percentage of total tax returns filed electronically Average time to process a return (days) Average time to process an electronic filing - individual (days) Average time to process a paper return - individual (days) FY 2015 Actual 83.45% 88.54% 72.53% 94.79% 85.83% 5.26 3.26 7.26 FY 2016 Actual 86.04% 87.75% 76.41% 96.20% 87.74% 10.76 2.98 18.53 FY 2017 Actual 86.46% 90.44% 77.24% 97.05% 88.26% 11.01 1.27 20.75 FY 2018 Actual 87.68% 92.89% 84.40% 97.15% 89.92% 34.77 2.76 66.78 Tax Compliance Number of telephone calls seeking assistance in the 11 Regional Offices 157,623 183,248 148,526 143,676 Number of walk-in taxpayers seeking assistance in the 11 Regional Offices 26,167 22,750 20,354 21,203 Average collections per out-of-state auditor $1,202,222.00 $1,787,750.00 $2,472,029.00 $2,776,620.00 Total revenue agent collections $409,125,320.00 $430,173,424.00 $571,165,133.00 $577,124,520.21 Average collections per in-state auditor $705,809.00 $1,382,146.00 $888,281.00 $2,001,849.00 Average collections per field revenue agent $2,420,860.00 $2,607,112.00 $3,461,606.00 $3,497,724.36 Average number of hours per audit by tax type - Sales and Use Tax 39 28 48 57 Average number of hours per audit by tax type - Individual Income Tax 2 2 1 1 Average number of hours per audit by tax type - Withholding Tax 6 4 3 2 Average number of hours per audit by tax type - Miscellaneous Taxes including IFTA, IRP, Tobacco, Alcohol, Unclaimed Property Number of audits completed 35 63,995 25 64,144 26 93,892 40 103,031 Percentage of audits found to be in compliance 48.00% 42.00% 34.00% 36.00% Total in state auditor collections $60,699,582.00 $65,400,778.00 $59,514,834.00 $134,123,876.00 Total out-of-state auditor collections $42,077,753.00 $67,934,498.00 $88,993,034.00 $102,734,945.00 93 Program Performance Measures: Tax Policy Number of taxpayer conferences completed Number of Georgia Tax Tribunal cases resolved during automatic remand period (calendar year) Number of letter rulings issued FY 2015 Actual 77 987 41 FY 2016 Actual 161 1,171 55 FY 2017 Actual 102 719 42 FY 2018 Actual 136 N/A 58 Taxpayer Services Number of in-bound calls Number of calls answered Percentage of inbound calls answered Percentage of inbound calls abandoned Average call wait times (in seconds) Average number of calls answered per customer service representative Number of taxpayer workshops provided Total number of taxpayer workshop attendees 906,108 716,727 80.00% 20.00% 427 18,377 6 800 1,118,878 800,521 71.50% 27.90% 566 17,724 14 1,500 1,076,225 797,923 74.00% 25.68% 360 14,189 21 209 966,307 614,977 64.00% 36.00% 1,111 13,666 14 236 94 Program Performance Measures: Secretary of State Corporations Number of total corporation filings processed Number of new corporations filings completed Number of Corporations call center calls recieved Number of Corporations call center calls answered Percentage of Corporations call center calls abandoned Average speed of Corporations call center calls answered in minutes Elections Number of elections Number of registered voters Number of training classes offered online through E-Learn system Number of E-Learn users trained Number of State Election Board Cases Investigations Number of completed investigations Number of regular inspections Fines collected Average number of days to complete an investigation Office Administration Number of audit findings Agency Turnover Rate Professional Licensing Boards Number of licensed professionals regulated Number of license renewals processed Number of new applications processed FY 2015 Actual FY 2016 Actual FY 2017 Actual FY 2018 Actual 934,404 103,804 245,292 188,892 23% 6.3 847,241 118,174 252,006 210,881 16% 4.9 823,890 142,529 234,671 225,446 4% 4.5 951,005 145,428 230,225 218,789 5% 4.6 296 5,382,427 42 2,414 111 517 6,397,189 42 1,156 134 328 6,920,907 47 1,716 50 484 6,718,591 45 1,881 113 895 819 1,065 1,274 11,334 11,745 9,107 10,969 $1,155,083.41 $1,190,000.00 $890,725.00 $1,005,725.00 74 .00 79.97 121.51 161 .00 0 19.6% 4 24.4% 1 10.8% N/A 17.9% 1,070,384 191,881 52,151 1,136,756 187,635 53,425 1,040,090 193,865 54,592 1,186,840 195,477 51,319 95 Program Performance Measures: Board meeting expense (per diem/mileage) Average number of days to process new applications Average number of days to process renewal applications Number of licenses renewed online Percentage of licenses renewed online Percentage of new applications approved Total number of license revocations Number of PLB call center calls recieved Number of PLB call center calls answered Percentage of PLB call center calls abandoned Average speed of PLB call center calls answered in minutes Securities Fines collected Number of securities offerings processed Number Charities filings Number of registered Broker-Dealers Number of registered Broker-Dealer Agents Number of registered Investment Adviser firms Number of registered Investment Adviser Representatives Number of securities investigations closed Number on investigations received in fiscal year Number of investigations in progress Number of completed examinations of registered Investment Advisor firms Average number of examinations conducted per auditor Number of Administrative Orders FY 2015 Actual $201,694.61 20 8.0 183,082 95% 78% 15 390,042 276,193 29% 1.9 FY 2016 Actual $229,495.49 18 6.8 180,292 96% 77% 7 258,593 215,984 16% 4.4 FY 2017 Actual $238,252.60 17 3.8 185,896 96% 75% 36 315,786 303,773 4% 4.0 FY 2018 Actual $216,791.04 17 4.9 189,047 97% 77% 77 328,559 311,817 5% 4.4 $2,600 3,459 3,128 2,042 181,559 2,530 12,064 19 32 64 56 18 6 $29,022 3,668 3,431 2,017 184,497 2,576 12,483 33 74 111 18 18 12 $6,500 5,907 4,510 1,993 193,285 2,709 13,249 81 70 130 39 20 18 $24,600 6,206 4,695 1,948 197,780 2,837 13,272 63 86 130 30 15 13 96 Program Performance Measures: Secretary of State: Attached Agencies Georgia Commission on the Holocaust Number of visitors to Commission sponsored exhibits Number of users of the Commission website Number of communities in the state served by Commission Programs Number of attendees at Commission events Number of students accessing Holocaust trunks Cost per participant in Commission programs FY 2015 Actual FY 2016 Actual FY 2017 Actual FY 2018 Actual 16,917 13,154 61 4,489 582 $7.00 7,640 15,622 31 6,066 1,091 $9.00 9,605 23,237 53 6,294 2,690 N/A 8,418 22,054 31 11,932 3,284 $8.67 Real Estate Commission Agency investigations resulting in imposing a disciplinary action on a license Percentage of Georgia passing rates on qualifying real estate salesperson examinations that surpass the national average Percentage of all completed applications processed within 5 business days of receipt Agency investigations completed in a fiscal year 285 7% 98% 1,971 144 6% 98% 1,646 168 6% 98% 1,889 204 1% 97% 2,170 97 Program Performance Measures: Georgia Student Finance Commission Dual Enrollment Number of awards disbursed Average dollar amount per award Number of semester credit hours Number of quarter credit hours Number of students served Engineer Scholarship Number of students obtaining forgivable loans Average dollar amount per award Percentage of students repaying loans through service Number of recipient graduates Georgia Military College Scholarship Number of students awarded scholarships Average dollar amount per student Percentage of students repaying loans through service Percentage of students with four or more awards HERO Scholarship Number of awards disbursed Average dollar amount per award Number of students receiving Helping Educate Reservists and their Offspring (HERO) scholarships HOPE Administration Number of active registered GAfutures.org users Number of lottery funded scholarships and grants disbursed Number of state general funded scholarships and grants disbursed Number of students and parents met with for postsecondary advising and financial counseling FY 2015 Actual FY 2016 Actual FY 2017 Actual FY 2018 Actual 24,651 $775 145,757 6,154 14,007 47,809 $1,020 294,166 20,485 27,510 67,140 $1,022 401,703 39,399 35,945 83,518 $1,034 485,688 69,067 43,654 285 $3,248.00 32.00% 29 290 $3,463.00 29.00% 35 311 $3,423.00 24.57% 35 311 $3,394.00 26.00% 65 78 $12,335 34% 58% 76 $12,659 27% 63% 84 $14,594 21% 62% 85 $11,247 28% 67% 668 $922 387 586 $917 333 474 $922 264 393 $925 226 794,572 379,469 85,716 124,974 674,874 367,289 106,834 124,200 304,528 376,191 124,352 90,782 691,166 364,478 138,841 117,400 98 Program Performance Measures: HOPE GED Number of students receiving the HOPE GED grant Percentage of issued HOPE GED vouchers redeemed Number of GED diplomas issued by Technical College System of Georgia Percentage of HOPE GED recipients who earn a postsecondary credential from the Technical College System of Georgia HOPE Grant Number of HOPE Grant awards disbursed Average dollar amount per HOPE Grant award Number of students receiving the HOPE Grant Number of Zell Miller Grant awards disbursed Average dollar amount per Zell Miller Grant award Number of students receiving Zell Miller Grant Number of HOPE Career Grant awards disbursed Average dollar amount per HOPE Career Grant award Number of students receiving HOPE Career Grant FY 2015 Actual 1,613 53.00% 3,046 N/A FY 2016 Actual 872 17.00% 5,205 25.90% FY 2017 Actual 1,027 18.00% 5,636 30.20% FY 2018 Actual 996 18.00% 5,653 33.00% 102,261 $537.00 67,090 21,357 $827.00 14,569 19,894 $448.00 13,703 74,033 $569.00 48,509 25,040 $770.00 15,777 22,706 $432.00 14,812 66,788 $571.00 43,402 22,116 $770.00 13,942 23,589 $415.00 15,380 53,970 $590.00 35,455 18,962 $781.00 12,033 24,451 $415.00 16,299 HOPE Scholarships - Private Schools Number of HOPE Scholarship awards disbursed Average dollar amount per HOPE Scholarship award Number of private school students receiving the HOPE Scholarship Number of Zell Miller Scholarship awards disbursed Average dollar amount per Zell Miller Scholarship award Number of private school students receiving the Zell Miller Scholarship Percentage of HOPE Scholarships Private Schools recipients who permanently lose scholarship eligibility by failing to maintain the required grade point average Percentage of HOPE Scholarships Private Schools recipients who lose scholarship eligibility by meeting the seven year cap prior to receiving a bachelor's degree HOPE Scholarships - Public Schools Number of HOPE Scholarship awards disbursed 22,590 $1,602.00 10,927 3,661 $1,985.00 1,792 N/A N/A 22,265 $1,655.00 10,653 4,056 $2,040.00 1,990 N/A N/A 22,537 $1,657.00 10,852 4,387 $2,040.00 2,151 N/A N/A 22,968 $1,704.00 11,055 4,905 $2,083.00 2,390 N/A N/A 173,789 178,913 183,242 187,586 99 Program Performance Measures: Average dollar amount per HOPE Scholarship award Number of public school students receiving the HOPE Scholarship Number of Zell Miller Scholarship awards disbursed Average dollar amount per Zell Miller Scholarship award Number of public school students receiving the Zell Miller Scholarship Percentage of HOPE Scholarships Public Schools recipients who permanently lose scholarship eligibility by failing to maintain the required grade point average Percentage of HOPE Scholarships Public Schools recipients who lose scholarship eligibility by meeting the seven year cap prior to receiving a bachelor's degree Low Interest Loans Number of loan applications processed Average dollar amount of loan Number of students obtaining Low Interest Loans Percentage of students receiving loans who are also eligible to receive the Federal Pell Grant Percentage of eligible applicants who received a loan FY 2015 Actual $1,897.00 84,707 34,304 $3,478.00 15,768 N/A N/A FY 2016 Actual $1,954.00 87,070 39,413 $3,718.00 17,971 N/A N/A FY 2017 Actual $1,957.00 88,812 44,064 $3,723.00 20,102 N/A N/A FY 2018 Actual $2,000.00 91,014 50,639 $3,764.00 23,097 N/A N/A 7,501 $6,874.00 7,408 68.00% 62.00% 7,234 $4,618.00 5,300 81.00% 58.00% 8,943 $4,803.00 7,157 80.60% 80.20% 6,967 $5,050.00 5,675 64.00% 84.00% North Georgia Military Scholarship Grants Number of students awarded scholarship Average dollar amount per student Percentage of students repaying loans through service Percentage of students with six or more awards Percentage of borrowers in repayment status that defaulted 158 $14,152.00 56.00% 20.00% 4.00% 165 $15,370.00 52.00% 26.00% 3.00% 179 $15,688.00 50.64% 30.70% 6.00% 186 $15,589.00 54.00% 32.00% 9.00% North Georgia ROTC Grants Number of awards disbursed Average dollar amount per award Number of students receiving the Reserve Officers' Training Corps grant Number of students receiving Reserve Officers' Training Corps Grant for Future Officers 897 $970.00 386 148 820 $1,027.00 314 163 850 $1,055.00 298 190 809 $1,271.00 289 188 100 Program Performance Measures: Public Safety Memorial Grant Number of awards disbursed Average dollar amount per award Number of students receiving the Public Safety Memorial Grant Percentage of eligible applicants awarded REACH Georgia Scholarship Number of REACH Scholarships funded with State Funds Number of awards disbursed Percentage of REACH high school graduates receiving an award within two years of graduation Average number of awards per student Number of secondary students enrolled in REACH Scholarship Average high school GPA for graduating cohort Average dollar amount per award Average college GPA for REACH Scholars Percentage of REACH Scholars graduating from high school Service Cancelable Loans Number of students awarded scholarships Average dollar amount per student Tuition Equalization Grants Number of awards disbursed Average dollar amount per award Number of students receiving the Tuition Equalization Grant FY 2015 Actual 51 $7,438.00 27 64.00% FY 2016 Actual 78 $7,418.00 39 100.00% FY 2017 Actual 68 $7,620.00 36 100.00% FY 2018 Actual 63 $7,867.00 33 100.00% 200 200 455 275 N/A N/A N/A 32 N/A N/A N/A 94.44% N/A N/A N/A 1.88 106 180 353 499 N/A N/A 3.5 3.3 N/A N/A N/A $1,250.00 N/A N/A N/A N/A N/A N/A 100% 97% N/A N/A 29 256 N/A N/A $3,624.00 $2,897.00 58,928 $305.00 30,226 57,010 $384.00 29,008 55,820 $394.00 28,577 54,026 $415.00 27,652 101 Program Performance Measures: Georgia Student Finance Commission: Attached Agencies Nonpublic Postsecondary Education Commission Percentage of authorized colleges and schools that meet prescribed academic and financial standards annually without remediation Average number of schools assigned to each full time Regulatory Specialist Average number of working days to fill student transcript requests Total number of student complaints received Total number of schools authorized by NPEC Total number of student transcript requests Percentage of schools authorized by NPEC that grant degrees Total number of SARA authorized schools Total number of adverse actions taken against institutions Average payout for Tuition Guaranty Trust Fund claims FY 2015 Actual FY 2016 Actual FY 2017 Actual FY 2018 Actual 83.00% 81 14 56 310 601 50.00% N/A 0 $1,833.00 83.00% 74 11 33 294 827 52.00% 53 53 $999.00 87.00% 58 6 38 290 689 45.00% 63 55 $3,391.00 65.00% 58 7 13 291 531 54.00% 70 55 $2,667.00 102 Program Performance Measures: Teachers Retirement System Local/Floor COLA Number of individuals receiving floor and cost of living adjustments (COLAs) Percentage of on-time payments made to retirees Average monthly state-funded payment amount per recipient System Administration Number of retirees and beneficiaries receiving benefits Total benefits payments made (in millions) New retiree on-time processing rate Percentage of accurate responses in processing member service requests Number of findings in annual financial audit Agency turnover rate (excluding Division of Investments) FY 2015 Actual FY 2016 Actual FY 2017 Actual FY 2018 Actual 32 100% $770 28 100% $773 24 100% $812 19 100% $901 113,066 $3,996.88 95.5% 98% 0 13% 117,918 $4,228.82 97.9% 97% 0 8% 122,629 $4,461.00 98.8% 99% 0 5% 127,223 $4,700.00 97.5% 99% 0 5% 103 Program Performance Measures: Technical College System of Georgia Adult Education Number of students served Percentage of Georgians without a high school credential that were served by TCSG Adult Education programs Number of enrollees in Adult Basic Education Number of enrollees in Adult Secondary Education Number of enrollees in Corrections Education (subset) Number of enrollees in English Literacy and Civics Number of students who completed one or more levels in Adult Basic Education Number of students who completed one or more levels in Adult Secondary Education Number of students who completed one or more levels in Corrections Education (subset) Number of students who completed more than one level in English Literacy and Civics Hours of professional development courses taken by adult education faculty, administration, and staff members Hours of professional development per adult education faculty, administration, or staff member Number of GED test takers who took all 5 tests GED passage rate Duplicate GED transcripts and diplomas issued Percentage of GED earners who attended a TCSG adult education program and then entered postsecondary education or a training program within one year of receiving diploma Departmental Administration Return on investment as measured by the economic impact of: Increase in annual earnings of Tech Ed graduates; Increase in annual earnings of GED graduates; Federal and other funds generated by technical colleges; estimated earnings from jobs created and saved by Quick Start (in millions) Number of requests for new reports submitted to the data center State funds per square foot FY 2015 Actual 44,225 3.70% 31,111 3,206 3,322 9,908 15,247 1,607 1,636 5,312 34,026 22 7,348 65.10% 25,687 26.40% $1,024.00 120 $23.91 FY 2016 Actual 42,940 3.90% 29,684 3,498 3,444 9,758 15,359 1,940 1,689 5,720 34,491 22 11,416 86.20% 27,387 20.00% $993.00 98 $23.91 FY 2017 Actual 41,149 3.60% 27,502 3,127 3,781 10,520 14,651 1,781 2,093 6,492 33,515 25 13,382 75.70% 27,957 21.90% $889.00 102 $24.12 FY 2018 Actual 41,041 3.60% 26,760 3,247 3,908 11,034 13,935 1,856 2,176 6,266 39,606 28 14,062 75.40% 27,115 18.20% $947.00 96 $24.37 Economic Development and Customized Services Number of unique companies served through customized business and industry training at technical colleges N/A N/A N/A 2,556 Total number of training hours provided through customized training contracts by N/A N/A N/A 1,757,826 technical colleges Total number of continuing education hours provided by technical colleges N/A N/A N/A 884,379 104 Program Performance Measures: Governor's Office of Workforce Development Number of individuals served Percentage of participants during the second quarter after exit that are employed - Adult, Dislocated Worker and Youth Percentage of participants during the fourth quarter after exit that are employed Adult, Dislocated Worker and Youth Median earnings of participants during the second quarter after exit from the program - Adult and Dislocated Worker Percentage of those participants enrolled in an education or training program who attain a credential - Adult, Dislocated Worker and Youth Number of Worker Adjustment and Retraining Notification Act (WARN) received Number of companies assisted through layoff aversion services Number of companies assisted through the Rapid Response business downsizing assistance FY 2015 Actual N/A N/A N/A N/A N/A N/A N/A N/A FY 2016 Actual N/A N/A N/A N/A N/A N/A N/A N/A FY 2017 Actual N/A N/A N/A N/A N/A N/A N/A N/A FY 2018 Actual 20,644 81.50% 82.10% $6,314 73.30% 69 5 59 Quick Start Number of Quick Start projects delivered Number of jobs created in Georgia with the assistance of Quick Start Number of individuals successfully trained by Quick Start Number of completed training-related materials produced Average number of jobs created per project Average support cost per project Number of meetings and presentations to prospect companies and representatives Number of informational marketing/communications materials developed and distributed 115 8,509 73,536 2,687 74 $24,002.00 85 12,335 106 2,901 45,716 2,538 63 $15,133.00 95 12,530 96 3,350 27,642 3,534 60 $29,750.00 69 33,125 79 4,790 32,212 3,164 138 $36,827.52 89 31,125 Technical Education Two-year graduation rate of students who are enrolled in an award program with 12 hours and at least one vocational course in their enrollment history Technical education retention rate Total enrollment in credit programs Percentage of total credit hours in occupational programs Number of students that graduated in HOPE Career Grant programs Percentage of total credit hours that are associated with dual enrollment programs 65.90% 64.00% 135,786 69.15% 9,176 5.70% 70.30% 66.40% 133,455 68.13% 14,819 8.50% 74.00% 68.00% 134,631 65.70% 17,777 11.10% 74.90% 68.10% 137,208 64.50% 25,307 13.50% 105 Program Performance Measures: State funds per credit hour Percentage of student enrollment over the age of 25 FY 2015 Actual $143.73 42.54% FY 2016 Actual $155.34 39.87% FY 2017 Actual $160.79 37.60% FY 2018 Actual $170.22 35.69% 106 Program Performance Measures: Department of Transportation Capital Construction Projects Percentage of construction funds authorized on schedule per the approved State Transportation Improvement Program (Target: 80%) Percentage of projects completed on budget (Target: 90%) Metro Atlanta highway morning peak hour speeds (6 a.m. to 10 a.m.) on selected Key Performance Indicator corridors (Target: 40 mph) Percentage of of projects constructed on schedule (Target: 80%) FY 2015 Actual FY 2016 Actual FY 2017 Actual FY 2018 Actual 63.00% 93.00% 43.57 65.20% 59.00% 84.85% 36.51 57.53% 79.00% 90.85% 36.99 65.11% 75.00% 91.20% 35.35 61.05% Capital Maintenance Projects Percentage of interstate miles meeting GDOT maintenance standards (90% goal) Percentage of state-owned non-interstate road miles meeting GDOT maintenance standards (90% goal) Percentage of state-owned bridges meeting GDOT maintenance standards (85% goal) Number of centerline miles of asphalt and concrete resurfacing completed on state routes annually (based on 1,800 centerline miles) Construction Administration Percentage of Right of Way (ROW) authorized on schedule per the approved State Transportation Improvement Plan (STIP) as initially approved Percentage of Construction authorized on schedule per the approved STIP as initially approved Ratio of the Engineer's Estimate (official estimate) to the award amount 80.00% 73.00% 89.00% 300 80.06% 73.40% 88.00% 941 73.70% 71.42% 87.00% 1290 82.00% 81.30% 87.00% 812 29.00% 63.00% 102.11% 45.00% 59.00% 100.41% 56.00% 79.00% 106.17% 53.00% 75.00% 105.72% Data Collection, Compliance, and Reporting Percentage of miles in the public road system inventoried (includes all roads) Percentage of reports filed on time that assist in establishing Georgia's federal funding level (Target: 100%) Number of county maps produced annually (Target: 40) 7.92% 100.00% 13 26.39% 100.00% 45 30.38% 100.00% 45 21.83% 100.00% 47 Departmental Administration Number of internal audit findings Number of state audit findings. Note: Findings are totaled by Calendar Year. The total figure for 2017 is not currently available. Percentage of those DBE applications that actually received certification, as compared to the total number of DBE certifications applied for. Intermodal Percentage of airports meeting state licensing requirements (Target: 95%) Percentage of airports with instrument approaches (Target: 95%) 62 2 70.70% 82.00% 88.00% 59 10 93.44% 78 3 89.00% 79 7 90.00% 88.00% 88.00% 89.00% 89.00% 89.00% 88.00% 107 Program Performance Measures: Percentage of airports with runway lengths meeting system plan development goals (Target: 95%) Number of transit contracts provided to sub recipients FY 2015 Actual 87.00% 138 FY 2016 Actual 87.00% 134 FY 2017 Actual 87.00% 163 FY 2018 Actual 87.00% 115 Percentage of counties covered by transit contracts 77.00% 77.00% 79.00% 77.00% Number of days occurring between the receipt of Federal Transit Authority funds and the execution of Local Transit contracts Number of track miles rehabilitated 30 45 90 90 5.68 6.28 15.22 13.40 Percentage of state appropriated funds used to leverage federal matching dollars for airport maintenance and improvement projects Value of state funded grant awards for airport maintenance and improvement projects 38.00% 29.93% 23.36% 18.40% $9,899,954.00 $13,041,000.00 $13,227,839.00 $14,071,419.00 Local Maintenance and Improvement Grants Number of projects funded Percentage of authorized funds expended Percent of available TE funds authorized in the year with a target of 90%. Number of LAP certifications each year 544 97.60% 62.26% 36 563 98.60% 99.89% 27 555 98.10% 100.00% 16 556 97.90% 100.00% 6 Local Road Assistance Administration Percentage of off-system projects in the Statewide Transportation Improvement Program authorized to construction in the year programmed 70.18% 86.00% 86.40% 86.49% Percentage of local let road and bridge construction projects completed on schedule 71.11% 80.77% 80.49% 75.00% Amount of funds allocated for the Local Maintenance and Improvement Grants $122,470,000.00 $160,591,530.00 $165,562,234.00 $179,885,000.00 (LMIG) program Planning Number of fatalities (FY 2018 numbers not yet final) (Target: 41 per year reduction) Note: applies to Calendar Year 2016 Congestion costs (per auto commuter per calendar year) (Source: 2015 Urban Mobility Report (UMR), CY 2015) Metro Atlanta highway evening peak hour speeds (3 p.m. to 7 p.m.) on selected Key Performance Indicator corridors (Target: 40 mph) Number of participants enrolled in Georgia Commute Options (Note: This is reported by Calendar Year. The figure for 2016 is only a partial figure). The number of phases (PE, ROW, CONST) programMed in the STIP/TIP within the Freight Network The number of PE phases programmed in the STIP/TIP within the Freight Network The number of ROW phases programmed in the STIP/TIP within the Freight Network The number of CST phases programmed in the STIP/TIP within the Freight Network 1,329 $1,130.00 37 79,992 97 40 49 123 1,488 $1,130.00 34 66,408 212 40 49 123 1,617 $1,130.00 33 67,109 212 40 49 123 1,517 $1,130.00 32 77,879 32 13 8 11 108 Program Performance Measures: Routine Maintenance Percentage of interstates meeting maintenance standards (Target: 90%) Percentage of state-owned non-interstate roads meeting maintenance standards (Target: 90%) Number of bridge inspections each year Percentage of state-owned bridges meeting GDOT maintenance standards (85% goal) Miles of pavement inspected each year FY 2015 Actual 80.00% 73.00% 8,325 86.00% 0 FY 2016 Actual 80.00% 73.00% 8,984 89.00% 17,891 FY 2017 Actual 73.70% 71.42% 8,800 87.00% 17,891 FY 2018 Actual 82.00% 81.30% 8,888 87.00% 18,889 Traffic Management and Control Number of fatalities (FY 2018 not yet final) Number of Highway Emergency Response Operator (HERO) motor assists Average Highway Emergency Response Operator (HERO) response time (in minutes) Travel time index-morning commute in general public lanes Time travel index-evening commute in general public lanes Morning Average Travel Time Index (Managed Lanes) Evening Average Travel Time Index (Managed Lanes) 1,329 105,420 10 1.38 1.43 1.29 1.42 1,488 102,977 11 1.40 1.50 1.04 1.06 1,617 102,156 12 1.37 1.49 1.03 1.04 1,517 111,600 12 1.40 1.52 1.14 1.07 109 Program Performance Measures: Department of Transportation: Attached Agencies Payments to State Road and Tollway Authority Percentage of Guaranteed Revenue Bonds, Reimbursement Revenue Bonds, or Grant Anticipation Revenue Bonds payment schedules reviewed prior to the 1st monthly payment (Target: 100%) Number of Guaranteed Revenue Bonds, Reimbursement Revenue Bonds, or Grant Anticipation Revenue Bonds Bond payments made to State Road and Tollway Authority Percentage of Guaranteed Revenue Bonds, Reimbursement Revenue Bonds, or Grant Anticipation Revenue Bonds payments made in accordance with the agreed upon payment schedule (Target: 100%) Percentage of funds allocated to the Georgia Transportation Infrastructure Bank program for qualified applications of Tier 1 and Tier 2 counties FY 2015 Actual 100.00% 2 100.00% N/A FY 2016 Actual 100.00% 2 100.00% 44.00% FY 2017 Actual 100.00% 2 100.00% 17.80% FY 2018 Actual 100.00% 2 100.00% 23.50% 110 Program Performance Measures: Department of Veterans Service Departmental Administration Number of payments processed Percentage of payments processed electronically Average number of days to process payments Number of audit findings Agency turnover rate FY 2015 Actual FY 2016 Actual FY 2017 Actual FY 2018 Actual 1,968 62% 0 0 11.00% 2,080 68% 0 0 15.50% 2,088 67% 0 0 15.50% 2,120 67% 0 0 19.00% Georgia Veterans Memorial Cemetery Total interments at State Veterans Cemeteries Total interments per year State maintenance cost per interment State cost per interment Percentage of graves marked timely (Veterans Affairs standard: 95% in 60 days or less) Georgia War Veterans Nursing Homes Average daily census - Augusta Percentage of funded beds filled - Augusta Percentage of Patients Receiving Aid & Attendance - Augusta Cost per veteran patient day -Augusta Number of Deficiencies during state Licensure Inspection - Augusta Number of VA criteria met (out of 66) - Augusta Number of patients that rated the home good or excellent on a scale of 1 to 5 Augusta Average daily census - Milledgeville Percentage of funded beds filled - Milledgeville Percentage of Patients Receiving Aid & Attendance - Milledgeville Cost per veteran patient day -Milledgeville Number of Deficiencies during state Licensure Inspection - Milledgeville 3,335 414 224 $1,784 100.00% 3,545 410 177 $1,552 99.50% 4,223 462 160 $1,451 94.90% 4,665 442 150 $1,585 100.00% 153 82.00% 12.00% $207.00 0 66 5 243 99.00% 42.00% $206.00 0 159 86.00% 20.00% $205.00 0 66 5 246 101.00% 33.00% $208.00 0 148 80.00% 18.00% $218.11 0 66 5 251 101.00% 41.20% $213.40 0 149 81.00% 23.00% $223.00 0 66 5 241 96.27% 36.91% $214.46 0 111 Program Performance Measures: Number of VA criteria met (out of 66) - Milledgeville Number of paitents that rated the home good or excellent on a scale of 1 to 5 Milledgeville Veterans Benefits Number of veterans in Georgia (per calendar year) Total veterans compensation and pension dollars into Georgia (in millions per calendar year) Veterans compensation and pension dollars per Georgia veteran (per calendar year) Number of schools and training establishments approved through the State Approving Agency Number of veterans per Veterans Field Service Office Number of appeals hearings (per calendar year) Number of Veterans Field Service Offices FY 2015 Actual 64 4 FY 2016 Actual 64 4 FY 2017 Actual 66 4 FY 2018 Actual 66 4 752,822 $3,004.00 $3,991.00 1,654 14,762 2,716 51 752,499 $3,112.00 $4,135.00 1,679 14,755 3,090 51 752,499 $3,112.00 $4,135.00 1,722 14,755 3,490 52 697,127 $3,636.00 $5,216.00 1,736 13,406 1,697 52 112 Program Performance Measures: State Board of Workers' Compensation Administer the Workers' Compensation Laws Number of mediations held Percentage of Mediations that resulted in Settlement Number of Trial Hearings Percentage of cases disposed of within 60 days of hearing date Percentage of settlements resolved within 10 days of notice Number of Claims Received Number of Appealled Hearings Number of enforcement compliance inspections to Georgia employers Percentage of businesses investigated who were found in non-compliance Number of investigations of Fraud Number of Fraud Prosecutions Board Administration Number of Payments Processed Number of Audit Findings Employee Turnover Rate Average number of days to make a payment Percentage of payments made electronically FY 2015 Actual FY 2016 Actual FY 2017 Actual FY 2018 Actual 2,149 88% 540 97% 91.55% 38,803 358 5,587 8.70% 161 28 2,241 87% 502 94% 87.06% 40,446 366 5,082 9.85% 151 25 2,311 85% 500 97% 91.45% 68,820 301 3,661 10.96% 138 21 1,849 82% 425 98% 84.82% 28,367 153 3,627 11.20% 160 31 1,645 0 9.67% 2.0 86% 1,719 0 10.48% 2.0 85% 1,677 0 10.65% 2.0 87% 1,663 0 10.08% 3.0 87% 113 Program Performance Measures: Georgia General Obligation Debt Sinking Fund GO Bonds Issued Available Appropriations (Current Year and Prior Year Carryover) Annual debt service expenditures (state funds only) Ratio of annual debt service for General Obligation and Guaranteed Revenue bonds to prior years' treasury receipts Percentage of debt service payments made in a timely manner Annual refunding savings (Current Year Savings only) FY 2015 Actual FY 2016 Actual FY 2017 Actual FY 2018 Actual $1,251,069,540 $1,293,777,519 $1,319,655,230 $1,351,349,241 $1,184,343,339 $1,178,533,968 $1,178,410,258 $1,248,180,214 5.8% 5.5% 5.0% 5.1% 100% 100% 100% 100% $919,488 $1,000,392 $39,023,461 $1,348,767 GO Bonds New Number of new bond projects authorized Principal amount of new bonds authorized 132 136 132 107 $878,100,000 $1,099,260,000 $952,400,000 $1,166,215,000 114 Governor's O ce of PLANNING AND BUDGET THE STA TE OF GEORGI A 2 CAPITOL SQUARE SW | ATLANTA, GA 30334 | 404.656.3820 | OPB.GEORGIA.GOV 115