Performance Measure FY 2015 Report Governor's Office of Planning and Budget Table of Contents Board of Regents................................................................................................................................ 1 Bright from the Start: Georgia Department of Early Care and Learning ........................................... 8 Commissioner of Insurance ............................................................................................................... 10 Court of Appeals ................................................................................................................................ 11 Department of Administrative Services ............................................................................................. 12 Department of Agriculture................................................................................................................. 15 Department of Audits and Accounts ................................................................................................. 17 Department of Banking and Finance ................................................................................................. 18 Department of Behavioral Health and Developmental Disabilities ................................................... 20 Department of Community Affairs .................................................................................................... 25 Department of Community Health .................................................................................................... 28 Department of Corrections ................................................................................................................ 33 Department of Defense ..................................................................................................................... 35 Department of Driver Services........................................................................................................... 36 Department of Economic Development ............................................................................................ 38 Department of Education .................................................................................................................. 40 Department of Human Services......................................................................................................... 48 Department of Juvenile Justice.......................................................................................................... 55 Department of Labor ......................................................................................................................... 56 Department of Law ............................................................................................................................ 58 Department of Natural Resources ..................................................................................................... 59 Department of Public Health ............................................................................................................. 61 Department of Public Safety .............................................................................................................. 66 Department of Revenue .................................................................................................................... 69 Department of Transportation .......................................................................................................... 72 Department of Veterans Service........................................................................................................ 75 Employees' Retirement System of Georgia ....................................................................................... 77 Georgia Bureau of Investigation ........................................................................................................ 78 Georgia Forestry Commission ............................................................................................................ 80 Georgia Student Finance Commission ............................................................................................... 81 Office of the Governor ....................................................................................................................... 85 Public Defender Standards Council.................................................................................................... 89 Public Service Commission................................................................................................................. 90 Secretary of State............................................................................................................................... 91 State Accounting Office ..................................................................................................................... 94 State Board of Pardons and Paroles .................................................................................................. 95 State Board of Workers' Compensation ............................................................................................ 97 State Properties Commission............................................................................................................. 98 State Soil and Water Conservation Commission ............................................................................... 99 Teachers Retirement System ............................................................................................................. 100 Technical College System of Georgia ................................................................................................. 101 Board of Regents Agricultural Experiment Station Program Performance Measures: Average grant dollars earned per researcher Estimated value of savings achieved by avoiding crop loss due to plant disease (in millions) Number of journal articles by College of Agricultural and Environmental Sciences research faculty Number of journal articles per full-time equivalent on the College of Agricultural and Environmental Sciences research faculty Number of new products developed for industry Value of research funds received Athens/Tifton Vet Laboratories Program Performance Measures: Average cost per test Number of accessions per year by the diagnostic laboratories for animal health diagnostic and surveillance testing Number of tests per year by the diagnostic laboratories for animal health diagnostic and surveillance testing Percentage of customers of the Diagnostic Labs that rate their services from excellent to good Percentage of operating expenses covered by client revenue Cooperative Extension Service Program Performance Measures: Number of client contacts per Cooperative Extension county faculty full-time equivalent Number of Continuing Education Units provided to clientele Number of face-to-face client contacts made by Cooperative Extension through educational programs and consultations Number of face-to-face client contacts per Cooperative Extension county faculty full-time equivalent Enterprise Innovation Institute Program Performance Measures: Dollars in economic impact generated from each state dollar appropriated Number of enterprises and/or stakeholders served Number of jobs created or saved FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual $309,369.00 $326.59 $270,067.00 $3.76 $403,615.00 $222.44 $311,972.00 N/A 784.00 666.00 628.00 599.00 7.10 6.10 6.14 7.16 70.00 $34,185,305.00 88.00 $29,734,335.00 33.00 $41,249,428.00 44.00 $26,112,098.00 FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual $34.37 91,682.00 $31.47 87,140.00 $34.86 80,797.00 $33.30 74,113.00 N/A 188,698.00 184,558.00 182,324.00 96.00% 99.00% 97.70% 97.50% 33.04% 37.00% 38.54% 41.31% FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 469,123.00 433,158.00 330,026.00 286,677.36 52,765.00 2,255,924.00 43,361.00 1,420,955.00 37,226.00 1,391,432.00 42,092.00 1,376,972.00 11,549.00 8,110.00 9,107.42 8,726.06 FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual $214.00 $143.00 $356.00 $207.91 7,075.00 21,376.00 9,957.00 18,801.00 8,795.00 25,023.00 9,428.00 25,554.00 Governor's Office of Planning and Budget 1 of 103 Board of Regents Forestry Cooperative Extension Program Performance Measures: Number of public service publications Number of service participants per full-time equivalent Number of service programs for outreach on forestry conservation Forestry Research Program Performance Measures: External sponsored research funds generated Extramural funds earned per each state dollar Number of research proposals Number of research publications Georgia Archives Program Performance Measures: Hours open weekly to the public Number of on-site visitors Number of people served Number of records stored per cubic foot at the Archives building Number of records stored per cubic foot at the State Records Center Number of reference questions answered Number of scanned images available to the public on the Internet (Archives Virtual Vault) Number of students, teachers and the public trained/educated Georgia Archives workshops/lectures Number of unique visitors to the Georgia Archives web site Georgia Radiation Therapy Center Program Performance Measures: Number of patients Percentage of Stage I Breast Cancer Patients that are alive 5 years post-diagnosis Staff cost per patient FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 96.00 1,000.00 154.00 110.00 1,361.49 158.00 110.00 1,843.78 158.00 100.00 1,393.19 200.00 FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual $9,984,734.00 $3.54 236.00 172.00 $9,491,727.00 $3.60 232.00 169.00 $8,570,581.00 $3.32 222.00 179.00 $8,142,052.00 $3.18 225.00 170.00 FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 26.00 7,476.00 10,814.00 76,027.50 17.00 6,354.00 8,649.00 77,469.88 17.00 5,145.00 7,259.00 80,212.38 17.00 5,469.00 6,914.00 80,640.38 180,056.00 184,106.00 173,431.00 197,427.00 4,522.00 891,612.00 3,595.00 1,449,304.00 3,139.00 1,472,476.00 3,630.00 1,473,676.00 3,338.00 2,295.00 2,114.00 1,445.00 2,613,853.00 1,419,947.00 1,435,682.00 N/A FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 26,252.00 100.00% 27,130.00 87.50% 23,050.00 100.00% 23,248.00 100.00% $89.69 $92.14 $100.32 $98.87 Governor's Office of Planning and Budget 2 of 103 Board of Regents Georgia Tech Research Institute Program Performance Measures: Dollars of external research funds generated for each dollar of state allocation received Estimated total economic impact of Georgia Tech Research Institute's sponsored funded research and activities External sponsored research funds generated FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual $30.00 $35.00 $53.00 $55.87 $472,240,000.00 $508,580,000.00 $722,718,676.00 $719,587,760.57 $194,727,862.00 $205,495,289.00 $306,236,727.00 $304,910,068.04 Marine Institute Program Performance Measures: Citations in the scientific literature this year of UGAMI publications from the previous 5 years Income from short-term visitors (research and education), includes facilities and vessels Number of "Person Days" delivered per state funded staff member in support of persons conducting research and education at the Marine Institute Number of "Person Days" spent on research and education Number of publications, presentations, and theses FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 262.00 302.00 205.00 224.00 $80,972.00 $90,078.00 $104,203.00 $86,870.00 523.00 364.00 490.64 373.40 6,012.00 66.00 4,548.00 68.00 5,765.00 30.00 4,014.00 23.00 Marine Resources Extension Center Program Performance Measures: Average number of persons trained in a Hazard Analysis Critical Control Point seafood safety course per Marine Extension Service faculty Number of individuals trained by Marine Extension Services in a Hazard Analysis Critical Control Point course for the safe processing and handling of seafood Number of interactions with Marine Extension Service coastal marine constituents Total dollars generated from new commercial aquaculture operations including hard clams and oysters FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 20.50 20.00 20.00 42.00 41.00 40.00 40.00 42.00 38,241.00 23,239.00 51,417.00 45,778.00 $1,881,505.00 $1,466,003.00 $1,668,649.00 $1,728,456.00 Medical College of Georgia Hospital and Clinics Program Performance Measures: FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual Percentage of individual residency training programs accredited 100.00% 97.70% 100.00% 100.00% Residency program graduation rate 96.30% 95.50% 99.22% 99.25% Total senior level residency trainees 109.00 139.00 126.00 128.00 Governor's Office of Planning and Budget 3 of 103 Board of Regents Payments to Georgia Military College Program Performance Measures: Junior college fall enrollment Junior college graduation rate Junior college state appropriated dollar per student Preparatory school fall enrollment Preparatory school graduation rate Preparatory school state appropriated dollar per student FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 5,764.00 21.70% $136.00 507.00 88.00% $3,176.00 6,013.00 23.50% $129.00 522.00 90.00% $3,097.00 7,456.00 22.80% $104.00 513.00 100.00% $3,047.00 8,071.00 23.00% $81.94 510.00 94.00% $3,154.00 Payments to Georgia Public Telecommunications Commission Program Performance Measures: FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual Cost to raise a dollar $0.61 $0.54 $0.52 $0.56 Number of listeners using Georgia Public Broadcasting radio resources weekly Number of media assets downloaded/streamed by education users annually Number of unduplicated households viewing Georgia Public Broadcasting T.V. resources monthly Number of unduplicated visitors using Georgia Public Broadcasting new media resources annually Percentage of total operating expenditures supported by state funding 191,000.00 4,195,074.00 2,002,336.00 1,049,611.00 53.00% 198,000.00 4,868,327.00 2,015,657.00 1,599,137.00 47.00% 193,600.00 4,578,744.00 1,953,164.00 2,032,291.00 42.00% 210,600.00 8,218,248.00 1,809,741.00 2,860,082.00 46.00% Public Libraries Program Performance Measures: Children's program attendance Local library staff attending continuing education provided by GPLS Number of circulations in Georgia public libraries Number of interlibrary PINES loans Number of professional assistance communications with local library system staff Number of talking book circulations Percentage of Georgians with a library card Percentage of target population (those eligible for Library for the Blind and Physically Handicapped services) utilizing GLASS Total hours the public uses the Internet at Georgia public libraries FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 1,472,212.00 N/A 1,457,320.00 N/A 1,414,618.00 2,658.00 1,338,197.00 2,816.00 47,155,895.00 670,041.00 N/A 48,205,800.00 707,694.00 N/A 43,529,545.00 722,411.00 N/A 39,394,201.00 726,407.00 N/A 419,576.00 43.00% 9.96% 475,690.00 44.00% 10.11% 465,185.00 43.60% 9.93% 483,118.00 44.00% 10.67% 13,508,851.00 12,189,724.00 13,176,228.00 12,662,590.00 Governor's Office of Planning and Budget 4 of 103 Board of Regents Public Service/Special Funding Initiatives Program Performance Measures: GHSU/UGA Medical Partnership class size Number of direct extension contacts made at Ft. Valley State University Return on investment in terms of external grant and other funding generated for each state dollar appropriated related to the Georgia Health Sciences University Cardiology Center Special Funding Initiative Students in Nurse Anesthetist Program Regents Central Office Program Performance Measures: Average number of days to process a payment Average percent cost increase in health benefits over prior year Communicate Key Board Actions/USG News (number of news releases) Employee turnover rate Number of audit findings Number of degree programs approved Number of degree programs terminated Number of engagements (assurance, consulting and investigation) completed by USG Internal Audits Number of Georgia RCP Optometry students completing/graduating from the program Number of media inquiries Number of online database searches on GALILEO Number of open records requests Number of page views on USG webpages (public inquiries) Percentage of eligible audit organizations with a satisfactory peer review Percentage of new and under-represented service provider participation for design and construction Percentage of payments made electronically Percentage of rented space directly related to unmet campus needs Total payments processed FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual N/A 38,301.00 40.00 38,250.00 80.00 41,104.00 120.00 74,220.00 $1.46 $2.04 $2.76 $2.83 60.00 59.00 60.00 62.00 FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 19.00 8.20% 68.00 23.00 9.20% 58.00 28.00 5.20% 58.00 22.00 6.38% 51.00 6.00% 2.00 49.00 6.00 259.00 16.00% 1.00 73.00 16.00 262.00 17.00% 0.00 44.00 277.00 280.00 12.00% N/A 38.00 48.00 336.00 8.00 5.00 7.00 9.00 274.00 42,009,934.00 66.00 1,893,249.00 88.00% 194.00 47,812,845.00 60.00 1,800,473.00 100.00% 321.00 179,331,891.00 96.00 2,105,401.00 100.00% 371.00 438,692,291.00 46.00 4,244,495.00 100.00% 6.00% 3.00% 16.00% 14.00% 55.00% 25.14% 67.00% 24.97% 66.00% 26.48% 67.00% 26.37% 5,152.00 4,338.00 4,207.00 4,665.00 Governor's Office of Planning and Budget 5 of 103 Board of Regents Research Consortium Program Performance Measures: Average number of projects per GEDC faculty member Computer Science student credit hours taught at Kennesaw State University (KSU) Funding expenditures GEDC for active research projects Number of Georgia Electronic Design Center (GEDC) active sponsor industry projects Number of KSU computer science graduates Number of students engaged in GEDC active research projects Student credit hours per KSU computer science faculty member Skidaway Institute of Oceanography Program Performance Measures: Additional sponsored and other dollars generated for each state dollar Number of papers and presentations presented by faculty Percentage of research grant proposals awarded in each fiscal year Teaching Program Performance Measures: In-state tuition affordability ranking for the University System of Georgia's public four-year institutions among the 16 member states of the Southern Regional Education Board Number of students enrolled at University System of Georgia institutions System-wide graduation rate System-wide retention rate Total sponsored fund revenue (in millions) Veterinary Medicine Experiment Station Program Performance Measures: Extramural research dollars generated per state dollar Total extramural research funding Total scientific publications FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 8.10 828.00 8.10 981.00 8.20 1,089.00 8.20 840.00 $9,293,353.00 122.00 $11,447,598.00 122.00 $10,431,137.00 123.00 $9,106,471.00 125.00 40.00 N/A 276.00 27.00 N/A 327.00 54.00 108.00 363.00 32.00 106.00 420.00 FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual $3.00 $3.00 $3.00 $3.80 146.00 43.00% 150.00 35.00% 148.00 37.00% 135.00 41.00% FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 7.00 7.00 7.00 N/A 301,892.00 59.19% 77.00% $1,762.00 311,442.00 59.51% 76.59% $1,929.00 318,027.00 60.47% 76.08% $1,797.00 314,565.00 N/A N/A $1,771.00 FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual $5.56 $15,365,086.00 326.00 $6.41 $17,018,986.00 354.00 $6.93 $17,460,592.00 325.00 $6.05 $15,549,308.00 244.00 Governor's Office of Planning and Budget 6 of 103 Board of Regents Veterinary Medicine Teaching Hospital Program Performance Measures: Annual caseload Average net income/case Percentage of clients surveyed who rate the services received as good or excellent FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 19,696.00 $32.00 95.00% 19,801.00 $66.24 95.00% 20,892.00 $36.98 97.00% 22,575.00 $50.62 98.00% Governor's Office of Planning and Budget 7 of 103 Bright from the Start: Georgia Department of Early Care and Learning Child Care Services Program Performance Measures: Average days to respond to category one serious complaints Number of audit findings Number of licensing, monitoring, technical assistance, and complaint investigation visits to child care learning centers, group day care homes, and family day care homes each fiscal year in order to increase compliance and raise quality Percentage of licensed child care learning centers, group day care homes, and family day care homes that are compliant with licensing rules Percentage of weekly Child Care Subsidy Payments processed electronically FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual N/A 0.00 14,667.00 N/A 0.00 19,019.00 2.00 0.00 13,045.00 2.15 0.00 11,800.00 81.00% N/A 88.00% N/A 92.00% 94.00% 88.00% 96.00% Nutrition Program Performance Measures: Average cost of breakfast per student Average cost of lunch per student Average number of lunches served daily Average number of lunches served daily. Number of counties participating in the Child and Adult Care Food Program Number of counties participating in the Summer Food Service Program Number of feeding sites per fiscal year for both the Child and Adult Care Food Program and Summer Food Service Program, which is a result of further outreach and training efforts Number of meals served per year by providers in the Child and Adult Care Food Program and the Summer Food Service Program Number of program provider trainings provided on healthier menu options per year Percentage of accurately submitted monthly claims reimbursed within 10 days of receipt Percentage of children participating in the Breakfast Program Percentage of children participating in the lunch program Percentage of children participating in the lunch program Percentage of local school systems, under review, that are in full compliance with the nutritional standards required by the USDA Percentage of school districts with more than 75% of students participating in the Free and Reduce Lunch Program Total number of lunches served (in millions) FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual $1.56 $2.49 1,178,803.00 N/A 157.00 $1.67 $2.63 1,195,275.00 N/A 155.00 $1.62 $2.69 1,206,000.00 N/A 154.00 $1.61 $2.89 1,005,252.00 N/A 152.00 137.00 135.00 135.00 140.00 5,956.00 6,310.00 6,280.00 6,036.00 86,001,243.00 85,200,000.00 80,667,591.00 80,987,968.00 2.00 99.00% 34.50% 74.50% N/A 91.00% 0.00 97.00% 34.90% 75.10% N/A 92.00% 4.00 98.00% 36.20% 74.40% N/A 95.00% 8.00 98.00% 35.50% 70.50% N/A 58.00% 23.24% 214.00 27.23% 210.00 29.59% 212.00 32.66% 203.00 Governor's Office of Planning and Budget 8 of 103 Bright from the Start: Georgia Department of Early Care and Learning Pre-Kindergarten Program Program Performance Measures: Georgia Pre-Kindergarten program enrollment Number of children on Pre-Kindergarten waiting list Percentage of children enrolled in a Georgia's Pre-K classroom utilizing Work Sampling Online (WSO) rated as "in process" or "proficient" on at least 80% of the Work Sampling System (WSS) Language and Literacy Indicators Percentage of children enrolled in a Georgia's Pre-K classroom utilizing Work Sampling System (WSO) rated as "in process" or "proficient" on at least 80% of the WSS Mathematics indicators Percentage of classrooms implementing the Work Sampling System online in order to monitor and report student progress FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 81,068.00 7,259.00 N/A 82,608.00 8,503.00 94.00% 82,868.00 6,214.00 92.00% 81,683.00 6,883.00 93.20% N/A 9.64% 91.00% 27.00% 92.00% 53.34% 93.60% 82.80% Quality Initiatives Program Performance Measures: Number of compliant licensed early care and education programs that participate in the Quality Rating and Improvement System in order to improve quality Number of unique early learning professionals in the INCENTIVES Program Percentage of compliant licensed early care and education programs that participate in the Quality Rating and Improvement System in order to improve quality Percentage of early learning and education programs that have improved their level of quality in the Quality Rating and Improvement System Percentage of INCENTIVES Program participants who increased their education level from the initial credential/degree earned FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 906.00 1,411.00 751.00 1,111.00 3,324.00 15.10% 1,049.00 23.99% 1,508.00 12.00% 1,362.00 17.30% N/A N/A N/A N/A 10.00% 9.26% 10.20% 10.70% Governor's Office of Planning and Budget 9 of 103 Commissioner of Insurance Enforcement Program Performance Measures: Fines collected Number of cases closed with actions Fire Safety Program Performance Measures: Number of inspections conducted Number of investigations initiated into suspected criminal fires Number of permits and approvals issued Percentage of arson investigations closed during same fiscal year Percentage of inspections conducted that are re-inspections Percentage of mandated inspections completed (June to June) Industrial Loan Program Performance Measures: Dollar amount returned to consumers by noncompliant companies Number of lenders regulated Percentage of noncompliant lenders Insurance Regulation Program Performance Measures: Average number of days to resolve a complaint Funds returned to Georgia consumers through complaint resolution Number of licensed insurance companies Percentage of domestic insurers that are financially stable Special Fraud Program Performance Measures: Number of investigations completed FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual $1,289,750.00 1,103.00 $289,256.00 1,426.00 $2,529,805.00 1,745.00 $4,445,493.00 524.00 FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 66,199.00 663.00 8,899.00 100.00% 58,401.00 779.00 8,719.00 100.00% 56,518.00 546.00 8,212.00 100.00% 54,487.00 618.00 12,041.00 52.00% N/A N/A N/A N/A N/A 84.00% 77.00% 100.00% FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual N/A N/A N/A N/A 1,019.00 N/A 1,063.00 N/A 1,036.00 N/A 1,031.00 N/A FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual N/A $10,360,877.00 N/A $9,271,982.00 N/A $7,740,099.00 N/A $11,650,000.00 1,658.00 N/A 1,632.00 N/A 1,550.00 N/A 1,567.00 80.00% FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 36.00 342.00 498.00 367.00 Governor's Office of Planning and Budget 10 of 103 Court of Appeals Court of Appeals Program Performance Measures: Appellate filings Average caseload per judge for cases filed Revenue from Appellate Court fees FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 3,212.00 268.00 $419,840.38 3,312.00 276.00 $429,869.05 3,464.00 289.00 $439,921.35 3,335.00 278.00 $456,421.40 Governor's Office of Planning and Budget 11 of 103 Department of Administrative Services Certificate of Need Appeal Panel Program Performance Measures: FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual Number of Certificate of Need appeals filed Number of Certificate of Need hearings held 7.00 22.00 3.00 4.00 8.00 12.00 6.00 2.00 Fleet Management Program Performance Measures: Average preventative maintenance costs for participating vehicles Number of active state vehicles enrolled in the motor vehicle maintenance program Number of active vehicles in the State's fleet (excluding Community Service Boards) Proportion of active state vehicles enrolled in the motor vehicle maintenance program Total savings resulting from the state's use of preventative maintenance contract Human Resources Administration Program Performance Measures: Employee customers' overall satisfaction with the Benefits Operations Center Number of active, benefit-eligible, executive branch, state employees in the Enterprise Resource Planning system Number of applications submitted to job requisitions on Careers.ga.gov Number of jobs posted each year on Careers.ga.gov Number of state agencies and entities using the Careers Site for job vacancy posting and applicant tracking Proportion of eligible state employees enrolled in an employeepaid Flexible Benefit offering Proportion of positive evaluations for customer service on the vendor supporting employee-paid Flexible Benefit offerings Office of State Administrative Hearings Program Performance Measures: Average cost per case Number of cases closed Number of cases per judge FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual $267.00 $274.00 $394.00 $313.00 5,499.00 5,792.00 5,787.00 8,069.00 18,454.00 19,244.00 19,289.00 19,584.00 29.80% 30.10% 30.00% 41.20% N/A N/A N/A N/A FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 76.00% 88.00% 92.00% 92.00% 75,200.00 72,929.00 70,324.00 68,696.00 310,247.00 366,439.00 377,036.00 212,581.00 2,665.00 72.00 2,971.00 82.00 3,298.00 72.00 1,644.00 51.00 98.00% 93.00% 92.00% 90.40% 76.00% 87.50% 92.00% 95.00% FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual $144.00 27,234.00 2,269.00 $105.00 36,645.00 1,106.00 $97.60 40,048.00 3,337.00 $85.00 45,565.00 3,797.00 Governor's Office of Planning and Budget 12 of 103 Department of Administrative Services Office of the State Treasurer Program Performance Measures: Number of transactions in the statewide merchant card contract The number of bank accounts and bank services evaluated in a fiscal year The return on the state general obligation bond portfolio will exceed the return on GaFund 1 FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 2,876,312.00 4,323,290.00 4,987,972.00 5,256,926.00 N/A N/A N/A 34.00 1.99 0.85 0.51 0.34 Payments to Georgia Aviation Authority Program Performance Measures: FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual Total number of hours flown, public safety hours, natural resource hours, and passenger transportation hours N/A N/A 7,663.00 365* Payments to Georgia Technology Authority Program Performance Measures: FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual Total number of telephone calls placed to the "1-800-Georgia" call center requesting assistance 815,000.00 545,000.00 470,000.00 390,000.00 Risk Management Program Performance Measures: Amount of cost avoidance from the settlement of Workers' Compensation claims Number of claims accepted for review under the Worker's Compensation, Liability, and Property programs Ratio of Risk Trust Fund revenues to expenses FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual $13,500,000.00 $33,200,000.00 $10,300,000.00 $21,900,000.00 N/A 9,477.00 9,475.00 9,811.00 N/A 96.00% 95.30% 95.60% State Purchasing Program Performance Measures: Amount of state entity spend through the Purchasing Card program Estimated amount of benefits from recently completed new or renewal Statewide Contracts Number of agencies using the Team Georgia Marketplace application for their procurement processes Number of statewide contracts Number of training participants for the state purchasing program Percentage of agency contracts completed within six months Proportion of state entity Chief Procurement Officers that are certified purchasers FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual N/A $216,400,000.00 $214,600,000.00 $199,600,000.00 N/A N/A $28,900,000.00 $16,700,000.00 12.00 22.00 30.00 41.00 82.00 5,236.00 85.00 5,244.00 82.00 6,006.00 78.00 6,335.00 N/A N/A 62.50% 75.00% N/A 52.00% 64.30% 69.90% *FY 2013 data reflect passenger transportation hours only, due to an organizational restructuring that moved public safety and natural resource transportation to other agencies. The agency reduced passenger transportation hours by 65% in FY 2013 from 1,031 hours in FY 2012 to 365 hours in FY 2013. Governor's Office of Planning and Budget 13 of 103 Department of Administrative Services Surplus Property Program Performance Measures: FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual Amount of funds returned to state entities from sales in the State Surplus Property program Amount of sales in the State Surplus Property program Proportion of State Surplus Property transactions that are redistributions from one state entity to another N/A $1,169,043.00 $1,836,491.00 $5,549,305.00 $843,515.00 8.90% $1,283,581.00 8.40% $3,710,781.00 9.50% $7,176,431.00 9.30% Governor's Office of Planning and Budget 14 of 103 Department of Agriculture Consumer Protection Program Performance Measures: Number of establishments inspected Number of violative samples from regulated food products Percentage of companion animal establishments inspected for regulatory compliance Percentage of establishments out of compliance warranting follow-up inspection Percentage of food establishments inspected for regulatory compliance Percentage of fuel establishments inspected for regulatory compliance (based on an 18 month inspection cycle) Percentage of inspections completed Percentage of non-compliant establishments found to be compliant at follow-up inspection FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 149,503.00 142.00 58.00% 143,345.00 154.00 60.00% 141,485.00 130.00 61.00% 74,325.00 34,549.00 100.00% 8.00% 13.00% 11.97% 11.90% N/A 90.00% 87.00% 92.70% 76.00% 64.00% 70.00% 71.30% 61.40% N/A 60.40% N/A 75.75% 92.01% 99.00% 92.00% Marketing and Promotion Program Performance Measures: Number of farmers, retailers and wholesalers utilizing the Atlanta Farmers Market Percentage increase in total sales at the Atlanta Farmers' Market Percentage increase in total users of the Atlanta Farmers' Market Percentage of total Farmers Market space leased to vendors Total number of Georgia Grown participants FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 2,405.00 2,292.00 2,593.00 2,210.00 N/A 3.00% -1.00% 0.90% N/A 4.00% 1.00% -0.15% 97.00% 213.00 97.00% 238.00 97.00% 150.00 97.00% 232.00 Payments to Georgia Agricultural Exposition Authority Program Performance Measures: FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual Amount in capital reserves each fiscal year $543,716.00 $797,248.00 $480,352.00 $337,991.00 Gross event revenues Gross fair revenues Number of visitors annually (fair and non-fair per calendar year) $2,036,568.00 $3,972,203.00 808,412.00 $2,409,693.00 $4,669,479.00 772,227.00 $2,129,032.00 $4,564,016.00 834,772.00 $2,515,993.00 $4,671,749.00 N/A Number of visitors to the National Fair 416,706.00 465,053.00 439,931.00 445,395.00 Percentage of total expenditures funded through selfgenerated funds Utilization rate 81.70% 83.00% 87.10% 84.70% 87.40% 83.50% 86.30% 84.00% Governor's Office of Planning and Budget 15 of 103 Department of Agriculture Poultry Veterinary Diagnostic Labs Program Performance Measures: Number of avian influenza tests provided to poultry growers and hobbyists Number of reported diseases for which monitoring standards are set that are tested for Number of samples submitted to the poultry lab network yearly for diagnostic testing Total number of tests performed FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 298,018.00 315,954.00 311,834.00 298,917.00 N/A N/A N/A N/A 56,992.00 61,134.00 58,451.00 59,128.00 1,176,705.00 1,298,629.00 1,306,277.00 1,270,104.00 Governor's Office of Planning and Budget 16 of 103 Department of Audits and Accounts Audit and Assurance Services Program Performance Measures: FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual Number of audits completed Percentage of audit recommendations implemented Percentage of audits completed compliant with professional standards N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A Governor's Office of Planning and Budget 17 of 103 Department of Banking and Finance Departmental Administration Program Performance Measures: FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual Percentage of application fees and other fees/fines submitted electronically to the Department of Banking and Finance Percentage of vendors paid electronically 74.00% 51.00% 85.00% 64.00% 85.00% 82.00% 87.00% 88.00% Financial Institution Supervision Program Performance Measures: Average examination turnaround time for bank and credit union examinations (calendar days) Average report turnaround time for bank and credit union examinations (calendar days) Number of examinations conducted of state-chartered banks and credit unions Number of formal administrative actions outstanding for banks and credit unions Percentage of problem banks that showed improvement at their next examination FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 123.00 100.00 73.00 72.00 106.00 76.00 55.00 52.00 194.00 205.00 200.00 183.00 64.00 75.00 75.00 65.00 0.00% 2.00% 7.00% 18.00% Non-Depository Financial Institution Supervision Program Performance Measures: FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual Average number of business days to process customer complaints Average number of calendar days required to process a Money Service Business license or registration Average number of calendar days required to process a mortgage broker, mortgage lender, or mortgage loan originator license Mortgage Asset Research Institute Mortgage Fraud Index (target < 100) Number of administrative actions issued to licensed and unlicensed entities Number of risk-based examinations and investigations conducted N/A 5.00 36.00 115.00 287.00 224.00 N/A 4.00 14.00 66.00 726.00 107.00 N/A 3.00 18.00 36.00 391.00 235.00 N/A 5.00 22.00 25.00 295.00 333.00 Governor's Office of Planning and Budget 18 of 103 Department of Behavioral Health and Developmental Disabilities Adult Addictive Diseases Services Program Performance Measures: Number of clients served in community-based detoxification and crisis services Number of clients served in community-based treatment and recovery services Percentage of clients active in treatment 90 days after beginning non-crisis stabilization services Percentage of clients discharged from crisis or detoxification programs who receive follow-up behavioral health services within 14 days Percentage of clients not returning for new services within 90 days of discharge Percentage of women successfully completing treatment in a Ready for Work program FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 7,297.00 7,722.00 7,522.00 7,704.00 N/A N/A 24,062.00 32,036.00 N/A N/A 19.00% 22.00% N/A 33.00% 32.00% 34.00% N/A N/A 89.00% 90.00% N/A N/A 22.10% 15.00% Adult Developmental Disabilities Services Program Performance Measures: Average Mobile Crisis Team response time (in hours) Number of developmental disabilities consumers transitioned from Georgia's state hospitals to the community Number of Georgia consumers on waiting list for waivers as of June 30 Persons served in community-based adult developmental disabilities services FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual N/A 246.00 1.50 192.00 1.50 168.00 1.23 80.00 4,190.00 5,972.00 6,673.00 6,773.00 16,657.00 17,453.00 16,348.00 15,734.00 Governor's Office of Planning and Budget 19 of 103 Department of Behavioral Health and Developmental Disabilities Adult Forensic Services Program Performance Measures: Median length of stay in years of civilly committed ISTS and NGRIs in state hospital on last day of fiscal year Number of adult pretrial evaluations completed for superior or state courts Number of individuals declared incompetent to stand trial who completed restoration Number of inpatient pretrial evaluations, incompetent to stand trail evaluations, civil commitment evaluations and annual reviews completed Number of long-term discharges readmitted to hospital within 180 days Number of outpatient evaluations completed Number on conditional release on last day of fiscal year Number served in community integration home and supervised apartments Percentage of incompetent to stand trial clients completing restoration who were opined to be competent Percentage of long-term discharges readmitted to hospital within 180 days of discharge or conditional release Percentage of long-term forensic clients who are discharged Percentage of pretrial evaluations completed within 45 days of court order FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 4.70 5.30 5.50 4.80 2,130.00 2,070.00 2,064.00 2,143.00 363.00 337.00 361.00 313.00 1,189.00 1,238.00 1,044.00 1,253.00 6.00 2,002.00 123.00 96.00 71.00% N/A 26.00% N/A 11.00 1,982.00 136.00 97.00 73.00% N/A 29.00% N/A 13.00 1,927.00 137.00 100.00 72.00% N/A 30.00% N/A 22.00 2,028.00 131.00 90.00 79.00% 15.00% 38.00% 27.00% Adult Mental Health Services Program Performance Measures: Number adult mental health consumers served in state facilities Number of assertive community treatment participants that are re-admitted two or more times to a state psychiatric hospital Number of homeless individuals in adult community mental health services who obtain stable housing while enrolled in services Percentage of adult mental health consumers served in state facilities Percentage of homeless individuals in adult community mental health services who obtain stable housing while enrolled in services Percentage of people enrolled in supportive employment who are competitively employed FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 7,312.00 N/A 6,331.00 N/A 5,601.00 159.00 5,143.00 66.00 N/A N/A 1,674.00 1,932.00 7.00% N/A 5.00% N/A 5.00% 35.00% 5.00% 33.00% 29.00% N/A 34.00% 17.00% Governor's Office of Planning and Budget 20 of 103 Department of Behavioral Health and Developmental Disabilities Adult Nursing Home Services Program Performance Measures: FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual Medication error rate per 1000 inpatient days National Association of State Mental Health Program Directors Research Institute, Inc. client injury rate per 1,000 inpatient days Percentage of clients with pressure ulcers Persons served in adult nursing home services 1.12 0.35 N/A 162.00 1.46 0.87 N/A 167.00 1.58 0.42 13.00% 154.00 2.56 N/A 10.87% 138.00 Child and Adolescent Addictive Diseases Services Program Performance Measures: FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual Number of youth served by Core Services providers Number of youth served in Clubhouse Recovery Support Services Number of youth served in Intensive Residential Treatment (IRT) Percentage of participants in Clubhouse Recovery Support Programs who have negative urine drug screens Percentage of patients admitted to an IRT program within 30 days of screening Percentage of youth who experience a reduction in alcohol and/or substance abuse while in treatment N/A N/A N/A N/A N/A N/A N/A 492.00 N/A N/A N/A 87.00 N/A N/A N/A 61.00% N/A N/A N/A N/A N/A N/A N/A 58.00% Child and Adolescent Developmental Disabilities Program Performance Measures: FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual Number of children and adolescents receiving family support services for the first time Percentage of children and adolescents with developmental disabilities who received family supports for the first time Persons served in community-based child and adolescent developmental disabilities programs N/A N/A 2,427.00 N/A N/A 2,748.00 1,434.00 64.00% 3,089.00 728.00 30.56% 4,238.00 Child and Adolescent Forensic Services Program Performance Measures: Percentage of juvenile court evaluations completed within 30 days of receipt of the court order Percentage of juvenile judges reporting forensic evaluations were helpful to court proceedings Total number of evaluations completed on juveniles in juvenile or superior court FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 43.00% 50.00% 39.00% 34.00% N/A N/A 92.00% N/A 1,174.00 1,220.00 1,232.00 1,225.00 Governor's Office of Planning and Budget 21 of 103 Department of Behavioral Health and Developmental Disabilities Child and Adolescent Mental Health Services Program Performance Measures: FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 30-day Crisis Stabilization Unit (CSU) readmission rate N/A N/A N/A N/A Average length of stay at PRTF N/A N/A N/A N/A CSU utilization rate N/A N/A N/A N/A Number of clients served in crisis service activity N/A 1,414.00 1,541.00 1,636.00 Number of Mental Health Clubhouse Recovery Support Service members Number of youth served by Psychiatric Residential Treatment Facility (PRTF) providers Number of youth served in community-based services N/A N/A N/A 598.00 N/A 758.00 622.00 518.00 N/A 31,548.00 28,998.00 25,356.00 Percentage of Community Based Alternatives for Youth consumers who are not admitted to a higher level of care within 90 days Percentage of Mental Health Clubhouse members who are not admitted to a higher level of care within 90 days Percentage of youth with improved functioning (change in CAFAS score from initial screening to most recent reported score) N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 48.50% 49.30% Departmental Administration - Behavioral Health Program Performance Measures: FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual Number of class hours of training delivered to Department of Behavioral Health and Developmental Disabilities staff Number of psychiatrists recruited and hired to staff Department of Behavioral Health and Developmental Disabilities locations around the state Percentage of accounts payable-contract payment requests entered into PeopleSoft within 3 business days of the request being submitted to Department of Behavioral Health and Developmental Disabilities accounts payable N/A N/A 195,405.00 114,380.00 N/A 7.00 13.00 21.00 N/A N/A 96.00% 100.00% Direct Care Support Services Program Performance Measures: Number of face-to-face admission evaluations performed by the state hospitals Percentage of admission evaluation referrals to state hospitals that receive a disposition (acceptance or denial) response within 4 hours of receipt of referral Percentage of people who present for admission evaluation at a state hospital whose hospital admission was avoided as a result of their being served in a Department of Behavioral Health and Developmental Disabilities hospital 23 hour observation program FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 15,323.00 14,128.00 9,730.00 9,368.00 N/A N/A 94.00% 63.81% N/A N/A 75.00% 69.00% Governor's Office of Planning and Budget 22 of 103 Department of Behavioral Health and Developmental Disabilities Georgia Council on Developmental Disabilities Program Performance Measures: FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual Number of people with developmental disabilities who feel more involved and welcomed in their communities Number of people with developmental disabilities, family members and people without disabilities involved in Georgia Council on Developmental Disabilities efforts Percentage of people with developmental disabilities who feel they are more independent, productive, included and integrated in communities and self determined in their lives as a result of Georgia Council on Developmental Disabilities initiatives N/A N/A 38.00 40.00 N/A N/A 230.00 275.00 N/A N/A 82.00% 80.00% Sexual Offender Review Board Program Performance Measures: Average amount of time it takes to complete each case (in hours) Number of cases completed by each evaluator each month Number of sexual offender cases leveled/completed FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual N/A 8.50 5.50 3.20 19.00 690.00 26.00 910.00 40.00 1,427.00 26.70 964.00 Substance Abuse Prevention Program Performance Measures: Number of persons served in community-based prevention programs Percentage of adults 18-24 who report binge drinking in the past month Percentage of persons served in community-based prevention programs via an evidence-based program/strategy/policy Percentage of prevention payments reviewed and processed within 5 business days FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 267,514.00 200,000.00 600,000.00 575,000.00 18.10% 16.60% N/A 21.00% 61.00% 50.00% 34.00% 10.00% N/A N/A 80.00% 90.00% Governor's Office of Planning and Budget 23 of 103 Department of Community Affairs Building Construction Program Performance Measures: Average number of staff consultants Number of building code clarifications/technical assistance provided to public and private sector customers per consultant Number of building insignias issued Number of State Minimum Standard Codes reviewed, amended, and adopted by the State Coordinated Planning Program Performance Measures: Average number of days to review local comprehensive plans Number of plans reviewed Percentage of local comprehensive plans and similar reviews completed within designated 30-day timeframe Plan Implementation Rate: Percentage of local government work program items actually implemented Departmental Administration Program Performance Measures: Cycle Time - Number of days from requisition to purchase order dispatch Number of audit findings Number of rental assistance checks mailed out FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 4.00 886.00 4.00 713.00 3.00 897.00 3.00 810.00 6,289.00 6.00 3,522.00 5.00 3,332.00 6.00 3,123.00 7.00 FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual N/A 457.00 100.00% N/A 367.00 100.00% 15.00 320.00 92.00% 16.00 237.00 97.00% N/A N/A N/A 53.44% FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual N/A N/A 12.00 12.50 0.00 82,889.00 0.00 82,152.00 0.00 78,230.00 4.00 84,350.00 Federal Community and Economic Development Programs Program Performance Measures: FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual Amount of private investment leveraged for Appalachian Regional Commission economic development projects Number of hours served Number of member slots filled Number of persons who benefit from local government community development activities financed through the state Community Development Block Grant program Percentage of Community Development Block Grant project recipients who are low to moderate income pursuant to the national objective Percentage of earned Education Awards Percentage of member slots filled $105,000,000.00 $171,000,000.00 $89,700,000.00 $72,555,000.00 431,282.00 409.00 62,627.00 582,641.00 523.00 52,422.00 502,537.00 947.00 50,129.00 525,748.00 1,682.00 31,039.00 95.00% 87.00% 90.00% 91.00% 80.00% 97.00% 77.00% 100.00% 89.00% 89.00% 89.00% 92.00% Governor's Office of Planning and Budget 24 of 103 Department of Community Affairs Homeownership Programs Program Performance Measures: Georgia Dream foreclosure rates that are lower than state's foreclosure rate as measured by the Mortgage Bankers Association of America Number of Georgia Dream First Mortgage loans purchased Number of people who receive pre-purchase, post purchase, or foreclosure prevention counseling FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 1.58% 2.00% 3.38% 2.14% 644.00 3,464.00 1,461.00 3,796.00 1,053.00 4,175.00 1,321.00 6,824.00 Payments to Georgia Environmental Finance Authority Program Performance Measures: FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual Community debt service savings realized by utilizing Georgia Environmental Finance Authority's loan program Number of communities assisted $35,695,352.00 $23,098,916.00 $16,853,498.00 $52,281,831.00 96.00 62.00 39.00 66.00 Number of loans executed 96.00 62.00 39.00 66.00 Value of loans executed (in millions) $256.69 $193.53 $125.78 $189.39 Payments to Georgia Regional Transportation Authority Program Performance Measures: FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual Number of passenger miles traveled in GRTA contracted vanpools Number of passenger miles traveled on Georgia Regional Transit Authority Xpress buses Number of vanpool riders N/A N/A N/A 47,654,071.00 51,907,771.00 53,890,904.00 58,487,922.00 55,724,941.00 1,146,053.00 1,131,065.00 1,152,049.00 558,309.00 Number of Xpress riders 2,104,938.00 2,185,357.00 2,371,773.00 2,259,730.00 Percentage of riders that travel more than10 miles per trip 97.70% 97.80% 98.30% N/A Total Xpress passenger fare revenue recovery 33.30% 34.30% 35.70% 33.50% Payments to OneGeorgia Authority Program Performance Measures: Dollar amount of private investment leverage per grant/loan dollar Number of jobs created or retained Total value of grants and loans awarded FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual N/A N/A $33.00 $27.00 N/A N/A 3,438.00 1,985.00 N/A N/A $20,969,638.00 $23,737,150.00 Governor's Office of Planning and Budget 25 of 103 Department of Community Affairs Regional Services Program Performance Measures: Information distribution/gathering activities for Georgia Housing Search, Project Homeless Count and other programs Number of Georgia Academy for Economic Development sessions held Number of communities adopting a Community Improvement Strategy Number of Team Georgia resource consultations Rental Housing Programs Program Performance Measures: Number of Georgia residents served Number of housing choice vouchers under contract Number of jobs created (based on National Homebuilders model of 1.5 jobs per unit) Section Eight management assessment program rating Research and Surveys Program Performance Measures: Number of city/county Report of Local Government Finance Reports Government Management Indicators surveys processed within 10 business days Number of local governments and authorities to whom technical accounting/financial technical assistance is made available by phone, email, and onsite Percentage of all cities and counties meeting all state reporting requirements Special Housing Initiatives Program Performance Measures: Number of individuals served by the state's homeless and special needs housing programs Percentage of individuals achieving housing stability through the state's homelessness prevention and rapid re-housing program** Units listed on GeorgiaHousingSearch.org State Community Development Programs Program Performance Measures: Customer service satisfaction rating Net new jobs created in Georgia Main Street/Better Hometown cities Number of new Main Street/Better Hometown cities FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 96.00 90.00 138.00 120.00 15.00 15.00 15.00 17.00 12.00 14.00 12.00 N/A 90.00 80.00 156.00 210.00 FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 6,600.00 15,309.00 4,125.00 6,120.00 15,778.00 3,825.00 5,585.00 15,072.00 3,491.00 4,896.00 14,834.00 3,060.00 97.00% 100.00% 100.00% 98.00% FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 1,252.00 1,240.00 1,385.00 824.00 546.00 533.00 562.00 506.00 91.00% 90.00% 88.00% 80.00% FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 109,269.00 64,780.00 78,243.00 35,466.00* 95.00% 97.00% 99.00% N/A 155,080.00 173,150.00 175,279.00 183,243.00 FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 95.00% 2,400.00 97.00% 3,006.00 95.00% 3,303.00 97.00% 2,553.00 N/A 2.00 2.00 0.00 *FY 2013 performance is due to a shift from support services to concentrate on housing placement programs. **Program ended and all federal funds expended. Governor's Office of Planning and Budget 26 of 103 Department of Community Affairs State Economic Development Programs Program Performance Measures: Dollar amount of private investment leverage per grant/loan dollar Number of jobs created or retained Total value of grants and loans awarded FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual $25.00 $61.00 $64.00 $78.00 11,349.00 $56,345,193.00 7,604.00 $73,233,160.00 8,762.00 $45,003,966.00 11,009.00 $18,646,752.00 Governor's Office of Planning and Budget 27 of 103 Department of Community Health Departmental Administration and Program Support Program Performance Measures: FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual Balance in the other post employee benefits fund Increase the number of program integrity reviews aimed at identifying waste, fraud and abuse by 5% incrementally over the next three years starting with FY14 Percentage of employees that received proven initials and annual training in required courses $244,000.00 N/A N/A N/A N/A 100.00% N/A N/A 100.00% N/A N/A* 100.00% Georgia Board for Physician Workforce: Board Administration Program Performance Measures: FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual Number of page views of agency website for physician workforce data Number of reports distributed electronically or by other means N/A 10,075.00 13,954.00 24,396.00 N/A 4,651.00 884.00 1,124.00 Percentage of payments processed within 10 days of receiving invoice N/A 86.00% 87.00% 89.00% Georgia Board for Physician Workforce: Graduate Medical Education Program Performance Measures: FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual Percentage of residency program graduates practicing family medicine in Georgia (data lagged by one fiscal year) Percentage of residents funded under contract vs. total residents in Georgia's Graduate Medical Education programs Total number of residents in training at Georgia's Graduate Medical Education programs (filled positions) 64.70% 58.00% 2,006.00 63.40% 58.00% 2,046.00 65.80% 58.00% 2,069.00 N/A 59.00% 2,122.00 Georgia Board for Physician Workforce: Mercer School of Medicine Grant Program Performance Measures: FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual Number of medical students enrolled at Mercer University School of Medicine Number of students in the first year class 312.00 104.00 351.00 102.00 387.00 109.00 400.00 110.00 Percentage of graduates entering core specialties (primary care, family medicine, internal medicine, pediatrics, Ob/Gyn, or general surgery) Percentage of graduates practicing in Georgia 55.00% 62.00% 58.00% 65.20% 55.00% 65.00% 66.00% N/A Georgia Board for Physician Workforce: Morehouse School of Medicine Grant Program Performance Measures: FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual Number of medical students enrolled at Morehouse School of Medicine Number of students in the first year class 213.00 55.00 223.00 55.00 230.00 65.00 236.00 70.00 Percentage of graduates entering core specialties (primary care, family medicine, internal medicine, pediatrics, Ob/Gyn, or general surgery) Percentage of graduates practicing in Georgia 64.00% 47.00% 71.00% 45.60% 66.00% 46.30% 69.00% N/A *FY 2013 baseline value was 2,031 reviews, and future performance will be based on the percentage increase of this baseline. Governor's Office of Planning and Budget 28 of 103 Department of Community Health Georgia Board for Physician Workforce: Physicians for Rural Areas Program Performance Measures: FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual Number of students/physicians receiving support 49.00 48.00 42.00 42.00 Percentage of participants in country doctor scholarship program remaining in Georgia to practice after completing their obligation (both rural and urban areas) (data lagged by one fiscal year) Percentage of rural counties with physicians in active practice (reported every 2 years) Percentage of Scholarship recipients beginning service obligation (versus default rate) 79.00% N/A N/A 78.00% N/A 100.00% 84.10% N/A 99.10% 80.00% 99.10% 100.00% Georgia Board for Physician Workforce: Undergraduate Medical Education Program Performance Measures: FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual Average amount of UME funds per Georgia resident attending medical school at Emory Medical School Average amount of UME funds per Georgia resident attending medical school at Mercer Medical School Average amount of UME funds per Georgia resident attending medical school at Morehouse School of Medicine Number of Georgia residents enrolled in Emory medical School $5,413.00 $5,248.00 $6,228.00 163.00 $4,833.00 $4,197.00 $5,219.00 164.00 $4,033.00 $3,563.00 $5,005.00 184.00 $4,230.00 $3,341.00 $4,697.00 170.00 Number of Georgia residents enrolled in Mercer Medical School 312.00 351.00 387.00 400.00 Number of Georgia residents enrolled in Morehouse School of Medicine Percentage of Emory Medical School UME graduates entering residency in Georgia Percentage of Mercer Medical School UME graduates entering residency in Georgia Percentage of Morehouse School of Medicine UME graduates entering residency in Georgia Percentage of UME graduates entering primary care/core specialty residency from Emory Medical School Percentage of UME graduates entering primary care/core specialty residency from Mercer Medical School Percentage of UME graduates entering primary care/core specialty residency from Morehouse School of Medicine 127.00 34.00% 33.00% 27.00% 50.00% 55.00% 64.00% 125.00 32.00% 22.00% 28.00% 56.00% 53.00% 70.00% 122.00 29.00% 24.00% 22.00% 56.00% 54.00% 48.00% 126.00 31.70% 16.90% 19.20% 71.00% 66.00% 69.00% Georgia Composite Medical Board Program Performance Measures: FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual Number of complaints against licensees (all professions) received Number of initial licensure applications (all professions) reviewed and approved Percentage of complaints against licensees resolved within 120 days of receipt Percentage of initial applicants for physician licenses licensed within 70 days of receipt 2,155.00 2,958.00 55.60% 55.90% 2,195.00 3,357.00 58.00% 55.70% 1,849.00 3,436.00 39.90% 49.80% 1,729.00 3,494.00 37.00% 59.68% Governor's Office of Planning and Budget 29 of 103 Department of Community Health Georgia Drugs and Narcotics Agency Program Performance Measures: Number of all other investigations Number of inspections conducted for the Board of Pharmacy for all of its registrants who purchase, distribute, dispense, and sell pharmaceuticals Number of investigations of complaints of Board registrants Health Care Access and Improvement Program Performance Measures: Number of Georgians served by Department of Community Health's safety net programs and grants Number of health care providers who have attested to adopting, implementing, or upgrading certified Electronic Health Record technology in Georgia Percentage of Certificate of Need applications reviewed within 120 days Healthcare Facility Regulation Program Performance Measures: Number of annual inspections, excluding complaint inspections Number of Certificate of Need applications processed Number of complaints reported Number of complaints that resulted in a site visit Number of exemption letter requests Number of licenses issued each year Percentage of applicable health care facility inspection results posted to the website within 30 days of inspection exit Percentage of Certificate of Need Applications reviewed within 120 days of file date Percentage of state licensed health care facilities who have survey results posted on the DCH website FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual N/A 1,776.00 343.00 1,790.00 332.00 1,518.00 201.00 1,337.00 N/A 295.00 354.00 490.00 FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 115,842.00 79,390.00 66,825.00 37,683.00 N/A 262.00 782.00 2,746.00 100.00% 100.00% 100.00% 100.00% FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 2,954.00 87.00 9,879.00 2,357.00 273.00 838.00 N/A 2,637.00 97.00 10,009.00 2,366.00 249.00 850.00 94.00% 3,021.00 68.00 10,925.00 2,453.00 273.00 854.00 94.00% 2,444.00 79.00 10,754.00 2,459.00 264.00 686.00 100.00% 100.00% 100.00% 100.00% 100.00% N/A 57.00% 65.00% 65.00% Governor's Office of Planning and Budget 30 of 103 Department of Community Health Medicaid: Aged, Blind and Disabled Program Performance Measures: Average time for provider payment of clean claims by the care management organizations (in days) Cost per member per month for Aged, Blind, and Disabled enrollees Number of Aged, Blind and Disabled enrollees Number of Aged, Blind, and Disabled enrollees per 1000 Medicaid members Number of full benefit dual eligibles enrolled Number of full benefit dual eligibles enrolled per 1000 members Percentage of Long Term Care expenditures for Home and Community Based Waiver Services versus institutional expenditures Medicaid: Low-Income Medicaid Program Performance Measures: Cost per member per month for low-income Medicaid enrollees Low-income Medicaid members per 1000 Medicaid members Number of emergency room visits for selected non-emergent care diagnoses per 1000 members Number of Health plan Employer Data and Information Set/National Committee for Quality Assurance quality metrics monitored Number of low-income Medicaid enrollees Percentage of Health plan Employer Data and Information Set/National Committee for Quality Assurance quality metrics meeting or exceeding the 50th percentile Percentage of Medicaid eligible population not enrolled PeachCare Program Performance Measures: Number of PeachCare Enrollees Percentage of members in Georgia Families 12 months - 19 years who had a visit with a primary care physician (Medicaid and PeachCare) Percentage of members in Georgia Families receiving recommended immunizations by their 3rd birthday (Medicaid and PeachCare) Percentage of pharyngitis members receiving a group A strep test *FY 2011 data based on claims data, instead of medical record review. FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 8.00 7.50 6.70 6.22 $787.00 $807.81 $834.91 $886.20 422,661.00 290.18 433,072.00 289.22 447,118.00 291.41 463,566.00 293.18 136,750.00 93.89 135,869.00 90.74 135,729.00 88.46 136,636.00 86.42 41.10% 43.00% 45.00% 46.81% FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual $242.32 709.82 126.80 $251.82 710.78 N/A $256.72 708.58 56.57 $249.35 706.82 58.10 34.00 34.00 38.00 46.00 1,033,908.00 35.00% 1,064,301.00 N/A 1,087,234.00 39.00% 1,117,595.00 45.00% 16.00% 16.00% 16.00% 16.00% FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 201,942.00 86.30% 199,504.00 87.60% 202,224.00 84.40% 218,265.00 87.20% 35.50% 24.80%* 79.50% 79.20% 66.40% 67.50% 72.20% 77.47% Governor's Office of Planning and Budget 31 of 103 Department of Community Health State Health Benefit Plan Program Performance Measures: Number of State Health Benefit Plan members assessed a tobacco use surcharge Percentage of beneficiaries of State Health Benefit Plan who have received a preventative breast cancer screening Percentage of beneficiaries of State Health Benefit Plan who have received a preventative cervical cancer screening Percentage of beneficiaries of State Health Benefit Plan who have received a preventative colorectal cancer screening Percentage of emergency room visits that are non-emergent Percentage reduction in low birth weight babies in State Health Benefit Plan (target 0.9% annual reduction) FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 33,890.00 35,062.00 N/A 28,003.00 N/A N/A 39.82% 47.02% N/A N/A N/A N/A N/A N/A 14.99% 17.85% 13.10% N/A 13.10% 7.34% N/A 6.90% 34.83% 6.80% Governor's Office of Planning and Budget 32 of 103 Department of Corrections Bainbridge Probation Substance Abuse Treatment Center Program Performance Measures: FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual Number of General Educational Development (GED) diplomas received Three-year felony reconviction rate 54.00 30.34% 115.00 30.35% 67.00 27.66% 75.00 23.66% County Jail Subsidy Program Performance Measures: Average number of days in county jail attributed to lack of state prison bed space Number of incomplete sentencing packets returned to counties for completion Number of prisoner sentencing packets processed FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 56.42 57.66 50.08 44.00 1,667.00 1,879.00 2,435.00 3,404.00 26,807.00 26,282.00 27,277.00 31,948.00 Departmental Administration Program Performance Measures: Agency turnover rate Number of audit findings Number of payments processed Percentage of payments made electronically FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 14.55% 3.00 56,256.00 72.99% 17.92% 3.00 57,826.00 86.74% 18.65% 0.00 54,791.00 87.79% 22.60% N/A 56,383.00 89.17% Detention Centers Program Performance Measures: Number of GED diplomas received Three-year felony reconviction rate FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 264.00 28.00% 263.00 25.84% 253.00 26.12% 143.00 20.02% Food and Farm Operations Program Performance Measures: Cost per day per offender (food only) Number of medical meals served to offenders Number of offenders requiring special diets Percentage of annual food requirement produced through farm Profit from sales used to offset GDC food service costs Savings across state agencies from commodities produced vs. purchased Total revenue from food and commodities produced FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual $1.41 1,422,474.00 9,847.00 41.98% $919,160.00 $5,200,358.00 $1.54 2,747,986.00* 9,613.00 42.61% $940,980.00 $5,509,793.00 $1.57 2,894,073.00 10,622.00 42.00% $1,718,608.00 $6,084,818.00 $1.57 2,969,554.00 11,798.00 41.00% $2,639,646.03 $6,797,359.03 $4,021,939.00 $4,699,021.00 $6,139,771.00 $8,783,520.00 *The agency implemented an updated computerized inventory system in FY 2011. The system intakes more medical information for improved accuracy in reporting. Governor's Office of Planning and Budget 33 of 103 Department of Corrections Health Program Performance Measures: Annual cost of medications Medicaid claims paid per year Number of physical health care encounters (future measure) Number of telemedicine treatment/consultation hours per year Percentage of inmates on a mental health caseload Total cost of health service providers Total daily health cost per inmate, including physical health, mental health, dental care Offender Management Program Performance Measures: Total number of admissions Total number of releases FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual $28,454,287.00 N/A N/A 354.00 17.00% $44,287,532.00 $9.65 $29,807,131.00 N/A N/A 291.00 16.00% $38,138,276.00 $10.02 $31,886,553.00 N/A N/A 274.00 16.00% $37,280,381.00 $9.57 $25,977,846.00 N/A N/A 302.00* 17.00% $34,563,088.00 $9.44 FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 19,366.00 20,537.00 21,113.00 21,385.00 21,402.00 19,947.00 20,375.00 21,325.00 Private Prisons Program Performance Measures: Annual occupancy rate Number of GED diplomas received Three-year felony reconviction rate FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 93.00% 204.00 31.88% 97.00% 178.00 30.88% 82.90%** 82.00 28.15% 99.00% 200.00 29.55% Probation Supervision Program Performance Measures: Employment rate for employable probationers Number of probationers completing substance abuse treatment in Day Reporting Centers Number of probationers receiving residential substance abuse treatment Percentage of probationers passing mandatory drug tests Three-year felony reconviction rate Value of community service provided to local communities FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 72.80% 538.00 70.50% 657.00 65.27% 707.00 66.60% 760.00 3,634.00 3,083.00 3,200.00 2,445.00 76.00% 22.82% $11,662,958.64 79.00% 22.45% $10,994,264.25 78.40% 23.09% $11,109,358.00 76.50% 25.26% $10,861,790.00 State Prisons Program Performance Measures: FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual Number of GED diplomas received Number of inmates completing vocational training/certificates earned Three-year felony reconviction rate 1,510.00 3,418.00 28.26% 1,620.00 3,464.00 27.66% 839.00 3,230.00 27.61% 749.00 3,088.00 27.41% *The increase in FY 2013 is due to the implementation of the Infectious Disease Clinic which mitigates the need for face-to-face visits. **Two private prisons opened in FY 2012. Governor's Office of Planning and Budget 34 of 103 Department of Corrections Transition Centers Program Performance Measures: Annual occupancy rate Successful Completion of Transition Center Programming Three-year felony reconviction rate FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 96.00% N/A 18.91% 96.80% 79.00% 18.59% 97.10% 67.10% 19.82% 100.30% 68.00% 18.06% Governor's Office of Planning and Budget 35 of 103 Department of Defense Military Readiness Program Performance Measures: Cumulative percentage of Readiness Centers Renovated (per calendar year) Number of State Defense Force volunteer man-days for state and community support Percentage of successful responses within 24 hours to an "Alert Notice" by the Georgia Emergency Management Agency and the Army/Air National Guard Command Post Percentage of requests where information was successfully and accurately provided in response to inquiries from the media and other interested parties Youth Educational Services Program Performance Measures: Average state cost per cadet Number of at-risk youth graduating from the Youth Challenge Academy Percentage of graduates that meet Department of Defense standard for success 6 months after graduation Percentage of graduates who could not be contacted at 6 months Percentage of Youth Challenge Academy graduates that earn their General Education Diploma FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 69.35% 80.65% 96.55% 94.00% N/A 36,704.00 N/A 5,743.00 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual $5,379.00 833.00 $3,474.00 887.00 $3,508.00 870.00 $3,794.00 850.00 71.00% 70.00% 79.00% 90.00% 16.00% N/A N/A 10.00% 69.00% 69.00% 70.95% 82.00% Governor's Office of Planning and Budget 36 of 103 Department of Driver Services Customer Service Support Program Performance Measures: Average number of days to process payments Employee turnover rate Number of audit findings Number of super speeder citations paid Percentage of payments made electronically Super speeder citations paid percentage rate Super speeder revenue collected License Issuance Program Performance Measures: Number of CDL medical certifications completed Number of Customer Service Center customers served Number of drivers license fraud investigations Number of Motorcycle licenses issued Number of Real ID cards issued Number of students enrolled in motorcycle safety program classes Number of valid CDL drivers Percentage of citations processed by Records Management (target 10 days) Percentage of Contact Center customer calls abandoned Percentage of customer calls to the Contact Center answered within 3 minutes or less (target 85%) Percentage of Customer Service Center customers served within 30 minutes or less (target 95%) Percentage of fraud investigations completed within 60 days (target 70%) Percentage of fraud investigations determined to be unfounded Percentage of permanent documents mailed to Customer Service Center customers within 14 days of issuance of the interim document Percentage of permanent documents mailed to customers within 14 days through Online services processing Reduction in issuance process time due to motorcycle safety class participation (in hours) Total number of citations processed by Records Management Total number of commercial drivers license exams monitored Total number of customer calls to the Contact Center Total number of License, Commercial Driver's License, Motor Cycle License or Identification Card renewals requested FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 4.70 12.00% 1.00 N/A 14.80% N/A N/A 4.10 18.00% 0.00 21,399.00 15.00% 73.00% $4,607,460.00 5.10 20.00% 0.00 56,594.00 23.00% 72.50% $11,927,783.00 4.30 26.00% 0.00 56,139.00 43.30% 76.80% $11,907,712.00 FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual N/A 2,255,719.00 1,780.00 49,957.00 N/A 6,076.00 N/A 3,114,969.00 2,180.00 80,551.00 N/A 6,717.00 N/A 3,380,869.00 2,284.00 88,758.00 N/A 7,239.00 204,251.00 3,672,617.00 1,643.00 97,439.00 1,578,699.00 6,890.00 326,257.00 77.50% 327,520.00 99.10% 327,459.00 99.00% 319,767.00 99.90% 27.10% 51.00% 28.50% 44.00% 14.00% 68.00% 24.00% 48.00% 78.00% 75.00% 70.00% 62.00% 58.30% 60.20% 62.00% 51.00% 9.00% N/A 9.00% 97.40% 10.00% 97.50% 14.00% 96.00% N/A 2,851.00 391,228.00 623.00 1,341,427.00 302,157.00 77.00% 3,044.00 291,940.00 561.00 1,408,736.00 880,048.00 78.70% 3,359.00 246,204.00 549.00 1,503,242.00 1,018,457.00 77.00% 3,204.00 250,800.00 339.00 1,514,010.00 1,247,815.00 Governor's Office of Planning and Budget 37 of 103 Department of Driver Services Regulatory Compliance Program Performance Measures: Average number of days for Regulatory Compliance programs that are out of compliance to become compliant Percentage of regulated programs in compliance Total number of driver safety programs regulated, e.g. driver training, DUI schools Total number of students enrolled in Online Alcohol and Drug Awareness Programs FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 32.90 5.75 3.00 9.50 94.00% 768.00 93.00% 790.00 85.00% 829.00 83.00% 845.00 N/A 5,917.00 8,423.00 10,764.00 Governor's Office of Planning and Budget 38 of 103 Department of Economic Development Departmental Administration Program Performance Measures: Process all accounting, budgetary, procurement and information technology requests in a timely and efficient manner FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual N/A N/A N/A N/A Film, Video, and Music Program Performance Measures: Amount of new direct capital investment into the state (in millions) Number of new projects initiated* Number of work days created by film and television production for Georgians Percentage of leads scouted resulting in initiated project Value of tax credits certified by the Georgia Department of Economic Development FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual $744.00 $689.00 $880.00 $933.90 330.00 331,895.00 327.00 622,560.00 333.00 585,428.00 142.00 555,243.00 N/A N/A N/A 47.00% $171,865,421.00 $222,211,344.00 $231,704,930.00 $274,800,000.00 Georgia Council for the Arts Program Performance Measures: Number of Georgia Council for the Arts grant awards Percentage of Georgia's 159 counties served by the Georgia Council for the Arts FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 606.00 100.00% 274.00 100.00% 110.00 100.00% 122.00 100.00% Global Commerce Program Performance Measures: Amount of new direct capital investment into the state (in millions) Number of active projects initiated Number of brokered international transactions Number of companies assisted Number of jobs created Number of work orders Percentage of active projects resulting in retention, relocation or expansion FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual $4,000.00 $4,000.00 $4,590.00 $5,850.00 337.00 235.00 832.00 19,627.00 N/A 26.00% 360.00 265.00 852.00 22,022.00 943.00 33.00% 373.00 311.00 1,111.00 24,713.00 973.00 33.00% 592.00 413.00 1,047.00 28,989.00 967.00 28.00% Innovation and Technology Program Performance Measures: Amount of new direct capital investment into the state (in millions) Number of jobs created Number of new projects initiated FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual $359.00 $69.00 $1,391.00 $225.00 1,881.00 24.00 1,346.00 19.00 4,063.00 30.00 2,667.00 30.00 *Due to the elimination of the Sales and Use Tax exemption, the agency is no longer able to track projects less than $500,000. Governor's Office of Planning and Budget 39 of 103 Department of Economic Development Payments to Georgia Medical Center Authority Program Performance Measures: FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual Average salary (Full-time Employees) of companies Client revenue Full-time employees of companies Georgia counties served Georgia Tax Revenues (Income & Corp.) of companies $78,762.00 $82,196.00 N/A N/A $8,820,556.00 $9,393,895.00 N/A N/A 64.00 55.00 N/A N/A 51.00 54.00 N/A N/A $352,447.00 $321,246.00 N/A N/A Small and Minority Business Development Program Performance Measures: Number of community visits Number of companies served FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 131.00 1,147.00 159.00 936.00 539.00 848.00 416.00 630.00 Tourism Program Performance Measures: Amount of tourism expenditures (in billions per calendar year) Number of impressions per media dollar Number of tourists visiting Georgia (in millions per calendar year) Number of unique visitors to the Explore Georgia website Number of visitors to the Visitor Information Centers FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual $21.00 N/A 119.90 $21.04 N/A 122.50 $22.50 531,532,531.00 N/A $23.75 483,398,524.00 N/A 846,069.00 12,544,629.00 1,194,020.00 12,223,698.00 1,449,302.00 10,847,149.00 1,646,000.00 14,390,683.00 Governor's Office of Planning and Budget 40 of 103 Department of Education Agricultural Education Program Performance Measures: Average number of contact hours reported by the Young Farmer teacher monthly report Average number of Extended Year contact hours reported Average number of monthly Area Teacher contact hours reported Average number of monthly Extended Day contact hours reported Enrollment in program events and activities at FFA Youth Camp facilities Grades 6-12 student enrollment in Extended Day/Year programs Number of FFA events held at Camp John Hope and the Georgia FFA-FCCLA Center Number of schools providing Extended Day/Year programs Number of teachers trained by Agriculture Area Teachers Percentage of agriculture teachers meeting all required Extended Day/Year program standards Percentage of classroom agriculture teachers meeting all required program standards Percentage of performance standards met on the Area Teacher program of work evaluation Percentage of performance standards met on the Young Farmer Teacher program of work evaluation Young Farmer participants per instructor Business and Finance Administration Program Performance Measures: Employee turnover rate Number of audit findings Number of open records requests Number of payments processed Percentage of payments processed electronically Central Office Program Performance Measures: Number of teachers with access to the longitudinal data system State Central Office cost per FTE (i.e., student) FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual N/A 31.00 31.00 30.00 N/A 340.00 344.00 341.00 N/A 31.00 32.00 31.00 N/A 33.00 38.00 34.00 6,740.00 6,470.00 6,798.00 7,147.00 30,269.00 113.00 31,525.00 100.00 34,158.00 111.00 35,563.00 108.00 274.00 392.00 92.00% 281.00 402.00 92.00% 289.00 424.00 95.00% 284.00 410.00 95.00% 88.00% 92.00% 95.00% 93.00% 95.00% 98.00% 98.00% 98.00% 88.00% 88.00% 90.00% 92.00% 173.00 192.00 209.00 198.00 FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 17.51% 8.00 199.00 163,610.00 N/A 17.58% 4.00 135.00 206,809.00 N/A 10.18% 4.00 116.00 178,590.00 N/A 18.10% N/A 122.00 184,437.00 94.00% FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual N/A $18.08 38,427.00 $18.31 56,041.00 $17.77 N/A $17.56 Governor's Office of Planning and Budget 41 of 103 Department of Education Charter Schools Program Performance Measures: Average value of facilities grants awarded Charter school student graduation rate Number of approved charter systems operating Number of charter school petitions reviewed by the Georgia Department of Education Number of charter schools Number of charter schools authorized Number of charter system petitions reviewed by the Georgia Department of Education Number of contact hours reported by planning consultants Number of facilities grants awarded Number of Federal Charter School Program grants awarded Number of planning grants awarded Number of students enrolled in charter schools Percentage of charter school requests for renewal approved Percentage of charter schools making adequate yearly progress Communities in Schools Program Performance Measures: Annual dropout rate for students served by Communities In Schools Average amount of state funds spent per student served Graduation rate for students served by Communities In Schools Number of at-risk students receiving intensive services Percentage of school districts with campuses participating in Communities In Schools Total dollars leveraged Curriculum Development Program Performance Measures: Average cost to develop a resource Number of industry specific language training courses developed Number of resources developed to support implementation of curricular standards (resources include standards, framework components, videos, and remediation support) Number of teachers attending curriculum and instruction training sessions Number of total unique visits to GeorgiaStandards.org FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual $94,285.00 80.00% 4.00 67.00 $62,068.00 66.40% 8.00 87.00 $66,666.00 60.10% 14.00 24.00 $98,117.00 61.90% 16.00 66.00 96.00 18.00 4.00 101.00 40.00 7.00 110.00 18.00 2.00 108.00 32.00 3.00 0.00 21.00 17.00 13.00 48,344.00 67.00% 80.00% 581.00 29.00 8.00 12.00 50,926.00 59.00% 70.00% 816.25 27.00 10.00 5.00 58,611.00 100.00% N/A 1,732.00 18.00 11.00 5.00 63,389.00 95.00% N/A FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 2.50% 2.40% 3.10% 3.00% $73.99 81.00% 15,108.00 30.60% $53.11 93.20% 17,570.00 30.00% $62.90 82.50% 14,539.00 26.10% $89.69 86.90% 10,092.00 26.10% $18,083,519.00 $16,289,161.00 $19,342,312.00 $14,528,791.00 FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual $936.38 N/A $1,053.13 N/A $815.21 N/A $1,558.74 0.00 390.00 320.00 591.00 542.00 5,943.00 776,568.00 7,112.00 813,927.00 17,875.00 908,125.00 19,235.00 1,071,330.00 Governor's Office of Planning and Budget 42 of 103 Department of Education Federal Programs Program Performance Measures: Average cost per school implementing Title Programs Number of Title I Distinguished Schools Number of Title I schools Percentage of districts with a noncompliance finding for Title I federal funding requirements Percentage of Title I schools making adequate yearly progress FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual $302,226.00 902.00 1,536.00 N/A $279,132.00 837.00 1,579.00 N/A $241,957.00 805.00 1,560.00 N/A $262,724.00 N/A 1,598.00 N/A 75.00% 69.50% 79.40% N/A Georgia Network for Educational and Therapeutic Support (GNETS) Program Performance Measures: FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual Cost per student (to include state and federal funds) $11,839.00 $12,360.00 $14,375.00 $12,660.00 Number of students served 5,412.00 5,086.00 4,871.00 4,826.00 Percentage of students who are marked as proficient on the GAA Percentage of students who meet or exceed reading and math standards on CRCT and CRTM N/A N/A N/A N/A N/A N/A N/A N/A Georgia Virtual School Program Performance Measures: Number of advanced placement courses offered Number of enrollments (in half-year segments) Number of schools adopting blended learning models Number of systems with students enrolled in GaVS courses Percentage of Credit Recovery students who passed final exam Percentage of students completing courses Percentage of students passing the appropriate End of Course Test for courses that require such a test Total number of courses offered FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 22.00 8,893.00 N/A 142.00 77.00% 91.00% 84.00% 24.00 9,441.00 N/A 158.00 80.00% 91.00% 88.00% 27.00 13,578.00 35.00 169.00 81.00% 92.00% 87.00% 27.00 16,538.00 83.00 178.00 80.00% 91.00% 87.00% 91.00 114.00 126.00 132.00 Governor's Honors Program Program Performance Measures: Average number of class hours provided to each participant Number of students nominated from rural school districts Number of students participating in Governor's Honors Program Percentage of funding subsidized by alternative sources Total cost per participant Total dollars leveraged FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 219.00 N/A 690.00 N/A $1,920.00 N/A 158.00 N/A 690.00 0.00% $1,481.00 $0.00 158.00 N/A 690.00 0.00% $1,372.00 $0.00 158.00 N/A 703.00 0.00% $1,101.00 $0.00 Governor's Office of Planning and Budget 43 of 103 Department of Education Information Technology Services Program Performance Measures: Average amount of local support for information technology Average bandwidth allocated per school expressed in megabits per second Average school bandwidth overall (including local support) Percentage of classrooms with internet connection Percentage of school systems connected to the statewide network FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual N/A N/A N/A N/A 3.00 3.00 3.00 3.00 N/A 91.00% 100.00% N/A 97.23% 100.00% N/A 96.30% 100.00% 20.62 89.17% 100.00% Non Quality Basic Education Formula Grants Program Performance Measures: FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual Average educational cost per student served in a residential treatment center Number of students served in residential treatment facilities $3,661.00 986.00 $4,130.00 862.00 $4,573.00 821.00 $5,122.00 748.00 Percentage of students enrolled in a residential treatment facility with an Individualized Education Program Percentage of students served with an Independent Education Plan N/A N/A 45.00% 41.00% N/A N/A N/A N/A Preschool Handicapped Program Performance Measures: Cost of program per student served Number of three- and four-year old students with disabilities served by this program Percentage of children receiving preschool handicapped education services who remain in their regular education peer cohort Percentage of children receiving preschool handicapped services who improved functioning in acquisition and use of knowledge and skills FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual $3,329.00 8,323.00 $3,094.00 8,831.00 $3,495.00 8,130.00 $3,270.00 8,923.00 58.90% 49.00% 46.50% 45.80% N/A N/A N/A N/A Governor's Office of Planning and Budget 44 of 103 Department of Education Quality Basic Education Program Program Performance Measures: Annual retention rate of students receiving scholarships Average amount of state and local funds expended per student on pupil transportation Average number of buses operated daily Average number of miles driven per driver per day Average number of students served by a school nurse or nurse assistant Average number of students transported daily Average scholarship award per student participating in the Georgia Special Needs Scholarship College and Career Ready Performance Index (CCRPI) Score for Elementary Schools College and Career Ready Performance Index (CCRPI) Score for High Schools College and Career Ready Performance Index (CCRPI) Score for Middle Schools Daily miles all systems Number of bus collisions per million miles Number of buses used for daily student transport exceeding useful life Number of FTEs (i.e., students) Number of school nurses and school nurse assistants Number of school nurses or school nurse assistants per school Number of schools making adequate yearly progress Number of stop arm violations Number of students served by the Georgia Special Needs Scholarship Number of vehicles passing stopped buses Percentage of students enrolled in post-secondary education within a year of graduation Percentage of students requiring remedial coursework in college Statewide high school dropout rate Statewide high school graduation rate (cohort method) Total number of nurse visits FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual N/A $394.54 N/A $418.21 N/A $448.14 N/A $447.71 15,496.00 52.20 946.00 15,035.00 50.99 973.00 15,019.00 53.26 972.00 14,932.00 N/A 1,095.00 1,052,706.00 $6,342.00 1,031,415.00 $6,880.00 1,034,828.00 $6,740.00 1,037,493.00 $5,747.00 N/A N/A 83.40 N/A N/A N/A 72.60 N/A N/A N/A 81.40 N/A 808,846.00 14.93 723.00 766,635.00 13.46 916.00 799,947.00 11.95 868.00 803,151.00 N/A N/A 1,641,396.00 1,694.00 0.78 1,718.00 N/A 2,068.00 1,650,981.00 1,647.00 0.75 1,633.00 4,629.00 2,529.00 1,656,992.00 1,668.00 0.77 N/A 4,222.00 2,965.00 1,679,589.00 1,628.00 0.71 N/A N/A 3,229.00 N/A 8,102.00 7,349.00 6,807.00 N/A N/A N/A N/A N/A N/A N/A N/A 3.60% 64.00% N/A 3.70% 67.40% N/A 2.80% 69.72% N/A 2.60% 71.50% N/A Governor's Office of Planning and Budget 45 of 103 Department of Education Regional Education Service Agencies (RESAs) Program Performance Measures: FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual Number of PLUs earned through RESA courses and workshops Number of teachers/ school staff attending other professional learning activities Number of teachers/ school staff earning Professional Learning Units, through courses and workshops Number of technology focused trainings conducted Total amount saved through regional contracts Total number of Professional Learning Units certified statewide 34,148.00 22,163.00 34,148.00 N/A N/A 85,691.00 25,685.00 23,706.00 27,978.00 88,372.00 60,007.00 54,161.00 25,685.00 27,978.00 23,067.00 N/A N/A 69,478.00 66,571.00 $22,647,388.00 57,455.00 115,149.00 $27,453,698.00 N/A School Improvement Program Performance Measures: Average number of schools served by each school improvement specialist Number of districts implementing Teacher/Leader Keys Evaluation System (TKES/LKES) Percentage of high schools served and classified as Focus, that had an increase in the four year cohort graduation rate from the previous year Percentage of high schools served and classified as Priority, that had an increase in the four year cohort graduation rate from the previous year Percentage of schools served that demonstrated an increased CCRPI score from the previous year Percentage of students meeting typical or high growth in elementary, middle and high schools FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 4.34 5.35 5.75 N/A N/A N/A N/A N/A N/A N/A N/A 67.00% N/A N/A N/A 60.00% N/A N/A N/A N/A N/A N/A N/A N/A Governor's Office of Planning and Budget 46 of 103 Department of Education State Schools Program Performance Measures: Cost per student at Atlanta Area School for the Deaf Cost per student at Georgia Academy for the Blind Cost per student at Georgia School for the Deaf Graduation rate at Atlanta Area School for the Deaf Graduation rate at Georgia Academy for the Blind Graduation rate at Georgia School for the Deaf Number of students enrolled at Atlanta Area School for the Deaf Number of students enrolled at Georgia Academy for the Blind Number of students enrolled at Georgia School for the Deaf Percentage of graduates completing transition plans at all three state schools Percentage of prior year's graduates at Atlanta Area School for the Deaf that have a positive post-secondary outcome: career, schooling, job training Percentage of prior year's graduates at Georgia Academy for the Blind that have a positive post-secondary outcome: career, schooling, job training Percentage of prior year's graduates at Georgia School for the Deaf that have a positive post-secondary outcome: career, schooling, job training Percentage of students in grades 1-12 completing Individualized Education Program goals at Atlanta Area School for the Deaf Percentage of students in grades 1-12 completing Individualized Education Program goals at Georgia Academy for the Blind Percentage of students in grades 1-12 completing Individualized Education Program goals at Georgia School for the Deaf FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual $41,617.00 $67,381.00 $59,557.00 100.00% 100.00% 100.00% 196.00 119.00 111.00 100.00% $38,512.00 $65,032.00 $51,025.00 100.00% 86.00% 100.00% 205.00 114.00 110.00 100.00% $39,725.00 $64,256.00 $63,226.00 100.00% 100.00% 100.00% 202.00 127.00 121.00 100.00% $45,822.00 $67,417.00 $58,132.00 100.00% 100.00% 100.00% 183.00 118.00 110.00 100.00% 65.00% 70.00% 64.00% 58.00% 60.00% 68.00% 50.00% 44.00% 67.00% 75.00% 67.00% 75.00% 97.00% 98.00% 95.00% 97.00% 97.00% 98.00% 96.00% 97.00% 97.00% 97.00% 97.00% 97.00% Governor's Office of Planning and Budget 47 of 103 Department of Education Technology/Career Education Program Performance Measures: Career and technology student organization membership Cost per student served (unduplicated count) Difference of Career, Technology, and Agricultural Education graduation rate from the state average Graduation rate for Career, Technology, and Agricultural Education concentrators Number of high school concentrators (students with 3 or more classes in a Career Pathway) Number of industry certified programs Number of professional development workshops for teachers Total student enrollment in grades 6-12 Total student enrollment in grades 6-8 Total student enrollment in grades 9-12 Testing Program Performance Measures: Average CRCT cost per student Average EOCT cost per student Average number of days students take tests Number of Advanced Placement (AP) exams administered Number of AP test fees subsidized Number of CRCT Retests administered online Number of Criterion-Referenced Competency Tests (CRCT) administered Number of End-of-Course Tests (EOCT) administered Number of EOCT administered online Number of students taking AP exams Percentage of students statewide who obtained a score of three (3) or higher on advanced placement exams Tuition for Multi-handicapped Program Performance Measures: Average total cost per student Number of students with disabilities served in residential placements Percentage of all services covered by state grant funds FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 116,792.00 145,138.00 159,404.00 N/A $26.49 $27.11 $26.20 N/A 11.01% 9.30% 17.10% N/A 91.81% 90.30% 87.20% N/A 78,831.00 80,727.00 95,157.00 96,663.00 441.00 620.00 554,850.00 318,764.00 389,515.00 424.00 396.00 528,425.00 416,453.00 319,900.00 411.00 227.00 534,417.00 220,519.00 313,898.00 449.00 530.00 559,943.00 240,810.00 319,133.00 FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual $13.47 $6.14 N/A 104,539.00 86,446.00 2,453.00 4,612,691.00 $14.43 $6.09 N/A 106,211.00 17,863.00 3,792.00 3,819,099.00 $14.37 $6.86 N/A 116,703.00 20,395.00 9,021.00 3,826,136.00 $14.31 $7.06 N/A 125,336.00 22,279.00 10,407.00 3,818,433.00 950,029.00 221,701.00 63,597.00 52.64% 924,887.00 254,873.00 64,315.00 54.53% 967,578.00 325,930.00 69,495.00 56.01% 965,629.00 368,158.00 74,293.00 55.04% FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual $164,039.00 26.00 $182,859.00 22.00 $161,651.00 23.00 $158,438.00 22.00 35.00% 37.00% 42.00% 45.00% Governor's Office of Planning and Budget 48 of 103 Department of Human Services Adoptions Services Program Performance Measures: Annual number of finalized adoptions as a percentage of total eligible children Number of finalized adoptions each year Percentage of adoptions finalized within six months of adoptive placement Percentage of children exiting foster care for adoption within 24 months of their last removal from home Percentage of children with an adoption disruption (i.e., children in an adoptive home but the adoption is not finalized) After School Care Program Performance Measures: Number of youth who participate in afterschool and summer programs Percentage of youth in foster care who participate in after school programs Child Care Licensing Program Performance Measures: Number of incident reports received Percentage of licensed facilities, agencies and institutions who received a follow-up visit within the required time frame following issuance of an Enforcement Action Percentage of surveys closed within 30 days of survey exit date Child Support Services Program Performance Measures: Number of active cases (per federal fiscal year) Percentage of current support being paid as ordered (per federal fiscal year) Percentage of families receiving arrears payments (per federal fiscal year) Percentage of request for service that resulted in orders established for case (per federal fiscal year) Total monies collected and redistributed to custodial parents and the state treasury (per federal fiscal year) FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 54.20% 46.70% 59.50% 58.53% 1,216.00 87.80% 1,092.00 90.50% 900.00 93.10% 976.00 58.53% 27.40% 34.30% 44.70% 40.68% 3.00% 2.54% 2.80% 2.37% FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 22,200.00 34,900.00 33,700.00 25,384.00 N/A N/A 3.00% 4.00% FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 3,534.00 90.00% 3,262.00 94.00% 3,401.00 93.00% 2,596.00 82.00% 94.13% 89.74% 80.78% 58.87% FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 392,525.00 60.00% 404,147.00 60.63% 394,809.00 62.00% 388,649.00 61.00% 77.96% 77.93% 66.00% 65.00% 84.30% 83.40% 86.60% 87.00% $675,759,013.00 $708,310,692.00 $693,639,098.00 $695,438,660.00 Governor's Office of Planning and Budget 49 of 103 Department of Human Services Child Welfare Services Program Performance Measures: Number of substantiated maltreatment incidents Percentage of children who return home within 12 months of being removed Percentage of children who were victims of subsequent maltreatment within 6 months (national standard < 5.40%) Percentage of foster children who re-enter foster care within 12 months (national standard < or = 8.60%) Percentage of investigations of child maltreatment completed timely (within 45 calendar days) Child Welfare Services - Special Project Program Performance Measures: Number of forensic interviews conducted by Children Advocacy Centers Percentage of forensic interviews conducted for Sexual Abuse Allegations Percentage of state served by Child Advocacy Centers Community Services Program Performance Measures: Community Services average caseload per officer Cost per day of non-residential supervision Daily average of youth supervised by Community Services Employed and maintained a job for at least 90 days Number of low-income individuals who were assisted by Community Services Block Grant Funds Percentage of DJJ youth days served in Community Services Percentage of low-income participants who obtained courtordered child support payments leading to becoming more self sufficient Percentage of youth re-offending after completion at one-year interval Percentage of youth with no new offense while under community supervision FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 20,329.00 72.25% 32,543.00 76.87% 26,747.00 77.70% 26,761.00 73.00% 3.99% 2.20% 2.30% 3.30% 3.32% 4.00% 6.80% 6.90% 97.00% 95.00% 96.00% 55.00% FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 3,219.00 4,983.00 8,269.00 8,021.00 72.00% 62.00% 66.00% 63.00% 92.00% 95.00% 95.00% 89.00% FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 33.70 $13.45 16,474.00 65.84% 332,418.00 32.00 $14.68 15,398.00 86.40% 368,220.00 27.80 $9.68 13,002.00 N/A N/A 30.50 $10.41 12,375.00 N/A N/A 82.86% 91.73% 83.00% 76.30% 82.00% N/A 81.10% N/A 50.50% 82.40% 48.80% 83.21% 48.30% 84.00% 50.10% 87.24% Governor's Office of Planning and Budget 50 of 103 Department of Human Services Council On Aging Program Performance Measures: Forums and other events conducted which promote issues beneficial to elderly Georgians (target 20) Legislation, initiated, influenced and/or enacted each legislative session which benefits older Georgians (target 10) Percentage of participants who have a better understanding of issues that benefit elderly Georgians as a result of council training, education, and advocacy efforts (target 75%) Departmental Administration Program Performance Measures: Cost per trip for transportation services Number of Application Software Requests Number of clients receiving transportation services Number of trips provided by transportation services Percentage of Application Software Requests completed by the agreed upon date Percentage of background investigations initiated by electronic fingerprinting technicians within 14 calendar days (target 95%) Total funds expended for transportation Elder Abuse Investigations and Prevention Program Performance Measures: Consumer dollars saved through legal case representation, counseling and outreach Number of legal cases represented Percentage of Adult Protective Services clients contacted within 10 days Percentage of Long Term Care Ombudsman complaints resolved FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 24.00 22.00 22.00 21.00 8.00 8.00 10.00 17.00 91.00% 91.00% 92.00% 97.00% FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual $10.90 N/A 16,726.00 2,491,572.00 N/A $10.83 N/A 15,644.00 2,609,611.00 N/A $11.03 791.00 23,864.00 2,648,133.00 74.59% $11.36 720.00 18,531.00 2,359,006.00 73.47% N/A 90.00% 98.00% 98.00% $27,161,839.00 $28,268,022.00 $29,199,015.00 $26,998,968.00 FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual $10,500,859.00 $10,083,092.00 $8,699,359.00 $9,776,059.00 2,556.00 94.40% 2,310.00 92.20% 2,269.00 92.40% 2,984.00 91.40% 94.00% 94.00% 93.00% 91.00% Governor's Office of Planning and Budget 51 of 103 Department of Human Services Elder Community Living Services Program Performance Measures: Average cost per Community Care Service Program client Average cost per Non-Medicaid Home and Community Based Services client Average length of time on Medicaid waiver waiting list in months Community Care Service Program clients served Non-Medicaid Home and Community Based Services clients served Number of applicants served Number of months Community Care Service Program participants delayed admission into a more costly facility Number of months Non-Medicaid Home and Community Based Services program participants delayed admission into a more costly facility Total dollars saved as a result of clients remaining in the community (in millions) Elder Support Services Program Performance Measures: Amount of financial savings for GeorgiaCares clients Consumers contacting Aging Disability Resource Connections for service Number of home delivered meals Number of senior center meals served Number of seniors served at senior centers Number of seniors served home delivered meals Percentage of Aging Disability Resource Connections crisis calls followed up within 14 days Percentage of Senior Community Service Employment Program participants who retained unsubsidized employment for six months or longer Energy Assistance Program Performance Measures: Number of elderly households authorized for assistance in order to retain heating services Percentage of households authorized for assistance within 11 days from date of application Total households assisted with energy assistance FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual $8,569.00 $1,729.00 $9,006.00 $1,821.00 $9,083.00 $1,853.00 $9,238.00 $1,884.00 N/A N/A 5.00 7.00 12,762.00 36,116.00 12,421.00 35,163.00 12,825.00 35,684.00 13,182.00 34,005.00 48,878.00 48.00 47,584.00 49.00 48,509.00 47.00 47,187.00 46.00 39.00 40.00 44.00 48.00 $254.00 $210.00 $215.00 $284.00 FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual $35,415,462.00 222,845.00 $19,315,193.00 264,870.00 $29,546,247.00 281,896.00 $30,060,677.00 132,523.00 1,551,776.00 2,663,536.00 14,891.00 15,164.00 N/A 2,559,037.00 1,462,168.00 14,802.00 13,995.00 81.00% 2,530,109.00 1,455,900.00 14,660.00 14,258.00 98.00% 2,496,511.00 1,421,706.00 14,505.00 14,106.00 95.00% 83.00% 76.00% 71.00% 80.00% FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual N/A 82,097.00 74,276.00 72,270.00 N/A 75.00% 56.00% 68.48% 252,097.00 212,849.00 158,955.00 156,649.00 Governor's Office of Planning and Budget 52 of 103 Department of Human Services Family Connection Program Performance Measures: Average dollar leveraged per appropriated dollar by county collaborative Family Connection collaboratives' training satisfaction rate Number of counties with working Family Connection collaborative Family Violence Services Program Performance Measures: Number of shelter bed nights Percentage of domestic violence victims receiving help with safety planning Percentage of domestic violence victims with an increase in knowledge of community resources Federal Eligibility Benefit Services Program Performance Measures: Food stamp eligibility accuracy rate (maintain error rate below national average) Number of food stamp cases Percentage of individuals receiving Right from the Start Medicaid within 45 days of application FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual $6.00 $6.00 $5.00 $4.00 85.30% 159.00 87.44% 159.00 91.38% 159.00 87.40% 159.00 FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 225,231.00 N/A 218,844.00 87.00% 229,453.00 98.00% 238,082.00 100.00% 94.00% 94.00% 96.00% 100.00% FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 98.00% 97.70% 97.00% 95.38% 705,734.00 94.70% 780,719.00 93.90% 860,085.00 94.80% 911,760.00 95.75% Georgia Vocational Rehabilitation Agency: Business Enterprise Program Program Performance Measures: FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual Amount collected in total sales $9,101,733.00 $8,931,925.00 $8,205,928.00 $7,804,903.00 Number of vendors 82.00 82.00 77.00 69.00 Percentage increase in the number of blind vendors 6.00% 6.00% 1.00% 4.00% Georgia Vocational Rehabilitation Agency: Disability Adjudication Services Program Performance Measures: FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual Average number of days to determine claims (federal standard 137 days) Number of claims adjudicated Percentage of disability benefit determinations found to be correct (federal standard 97%) 139.30 144,412.00 96.90% 133.30 154,116.00 94.80% 115.70 144,807.00 96.40% 111.30 157,140.00 97.10% Governor's Office of Planning and Budget 53 of 103 Department of Human Services Georgia Vocational Rehabilitation Agency: Georgia Industries for the Blind Program Performance Measures: FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual Number of blind persons employed by GIB Percentage of total labor hours performed by individuals who are legally blind (federal minimum standard 75%) Total income generated from products and services 104.00 81.30% 100.00 87.80% 91.00 87.30% 87.00 84.00% $12,467,661.00 $10,959,233.00 $10,807,934.00 $10,648,875.00 Georgia Vocational Rehabilitation Agency: Roosevelt Warm Springs Medical Hospitals Program Performance Measures: FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual Average daily cost per hospital patient (in state general funds) $241.00 $414.00 $189.00 $644.00 Average daily cost per student (in state general funds) $28.00 $36.00 $91.00 $53.00 Average daily hospital census 33.90 28.50 29.70 26.40 Average daily residential VR census 124.00 121.00 97.00 119.00 Average length of hospital stay (in days) 18.20 17.40 20.40 16.60 Average length of residential VR program participation (in days) 218.00 159.00 234.00 345.00 Number of hospital admissions 648.00 599.00 633.00 581.00 Number of residential Vocational Rehabilitation (VR) clients served Number of residential VR admissions 316.00 214.00 230.00 204.00 270.00 160.00 223.00 126.00 Percentage of hospital patients discharged to home N/A 32.00% 30.00% 28.00% Percentage of hospital patients discharged to Home Health N/A 40.00% 38.00% 37.00% Percentage of residential VR individuals who obtain successful employment* N/A N/A N/A N/A Georgia Vocational Rehabilitation Agency: Vocational Rehabilitation Program Program Performance Measures: FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual Number of clients on the waiting list for services N/A N/A N/A 5,904.00 Number of clients served 36,766.00 39,738.00 41,551.00 36,336.00 Percentage of cases determined eligible within 60 days from the date of application Percentage of individuals who obtained successful employment for at least 90 days after cases were closed (federal performance level > 55.8%) 56.00% 62.85% 51.00% 59.63% 44.00% 59.38% 16.00% 37.86% *Current system will not allow for breakout of Warm Springs VR clients employment success; however, a new system will be implemented, which will allow for this to be measured. Employment success is included in the Vocational Rehabilitation Program performance measure data. Governor's Office of Planning and Budget 54 of 103 Department of Human Services Out-of-Home Care Program Performance Measures: Number of children in the legal custody of DFCS Number of licensed foster homes Percentage of children in care for 12-24 months with two or fewer placement settings Percentage of children in congregate care Percentage of children placed with relatives Percentage of children who do not experience maltreatment while in foster care Percentage of siblings placed together in out-of-home care FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 14,328.00 7,658.00 29.00% 13,534.00 6,857.00 26.00% 13,921.00 6,361.00 29.00% 13,559.00 6,056.00 43.15% 18.52% 25.45% 98.89% 19.60% 23.64% 99.21% 19.22% 23.02% 99.19% 20.67% 21.38% 99.10% 23.39% 21.92% 21.76% 26.27% Refugee Assistance Program Performance Measures: Number of Refugees initially resettled in Georgia Number of Refugees who entered full time employment Number of Refugees who entered U.S. and received English Language instruction within 60 months Percentage of Refugees who terminate Refugee Cash Assistance/Temporary Assistance for Needy Families due to employment FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 3,102.00 396.00 1,797.00 2,804.00 529.00 2,058.00 2,600.00 537.00 1,900.00 2,873.00 992.00 1,957.00 93.00% 89.00% 75.00% 85.00% Support for Needy Families - Basic Assistance Program Performance Measures: FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual Number of adults receiving cash assistance Percentage of applications completed online Percentage of individuals receiving assistance within 45 days of application 3,412.00 N/A 82.00% 3,314.00 N/A 73.00% 3,471.00 55.00% 90.00% 4,338.00 N/A 98.13% Support for Needy Families - Work Assistance Program Performance Measures: FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual Percentage of cases renewed online N/A N/A 50.00% N/A Percentage of households who return to Temporary Assistance for Needy Families in 1st year following exit Percentage of single parent households who are in qualified work activities 14.00% 83.00% 12.00% 86.00% 9.30% 87.00% 7.10% 84.00% Governor's Office of Planning and Budget 55 of 103 Department of Juvenile Justice Departmental Administration Program Performance Measures: Average turnover rate of departmental employees (all job titles) Number of annual transactions performed within the PeopleSoft Human Capital Management and Financial System Percentage of employee survey respondents who rate strongly their employment satisfaction with Department of Juvenile Justice Secure Commitment (YDCs) Program Performance Measures: Number of Short-Term Program days served Number of Short-Term Program youth served Number of youth served Percentage of eligible youth receiving General Education Diploma/High School Diploma/Vocational Certificate Percentage of long-term youth discharged from commitment that are re-adjudicated or resentenced within one year of release Youth Development Campus average cost per day Youth Development Campus juvenile corrections officer turnover rate Secure Detention (RYDCs) Program Performance Measures: Amount paid in holiday/FLSA pay for security staff Average cost per care day Average length of stay (in days) Juvenile Correctional Officer (JCO) attrition rate Juvenile Detention Counselor (JDC) attrition rate Number of admissions to RYDCs Number of recreation staff Number of Short-Term Program (STP) sentence completions (RYDCs only) Number of STP sentence completions (RYDCs and YDCs) Number of validated status offenders detained in RYDCs Number of YDC youth housed in RYDCs Number of youth awaiting community placement Number of youth with substance abuse needs Percentage of youth on mental health caseload FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 19.15% 139,506.00 25.91% 141,310.00 25.19% N/A 32.33% N/A 63.00% 71.00% 67.00% 55.00% FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 63,053.00 2,883.00 2,308.00 18.89% 60,369.00 2,516.00 1,294.00 42.12% 49,677.00 2,190.00 1,515.00 30.35% 50,624.00 2,169.00 1,460.00 31.14% 41.10% 39.47% 41.65% 33.78% $230.26 41.10% $254.44 54.20% $310.65 49.60% $301.90 45.19% FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual $79,543.00 $233.86 23.00 19.80% 14.50% 18,039.00 5.00 2,510.00 $308,769.00 $260.42 23.00 31.50% 31.70% 15,996.00 5.00 2,487.00 $560,119.00 $254.47 27.00 45.00% 19.90% 15,514.00 7.00 1,942.00 $994,468.00 $257.36 27.00 49.60% 24.80% 14,751.00 9.00 1,881.00 3,262.00 493.00 126.00 44.00 100.00 33.10% 2,604.00 469.00 210.00 44.00 120.00 31.30% 2,220.00 393.00 267.00 56.00 179.00 33.10% 2,159.00 325.00 211.00 115.00 220.00 33.10% Governor's Office of Planning and Budget 56 of 103 Department of Labor Department of Labor Administration Program Performance Measures: Average days to process a payment Employee turnover rate Number of audit findings Number of documents digitized and stored through the department's enterprise imaging application Percent of payments made electronically Percentage of federal financial reports submitted within 45 days of the end of the quarter Percentage of participating employees who complete the EXCEL leadership class Percentage of travel reimbursements paid within 30 days of submission of complete travel voucher Total payments processed FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual N/A 9.18% 12.00 N/A N/A 11.89% 18.00 N/A 5.83 11.71% 15.00 3,600,000.00 6.87 17.40% N/A 4,320,000.00 1.70% 95.00% 1.90% 95.00% 31.50% 95.00% 22.50% 100.00% N/A 100.00% 97.00% 95.00% N/A 93.44% 95.36% 99.44% 597,899.00 692,815.00 553,948.00 30,669.00* Labor Market Information Program Performance Measures: Accuracy rate of industrial codes to which employers are assigned in Georgia's Employment and Wages Report (federal target 99.5%) Accuracy rate of non-agricultural employment estimates by Georgia's Current Employment Statistics (target 98%) Georgia's survey response rate for the Occupational Employment Statistics survey (federal target 75%) FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 99.70% 99.60% 99.50% 99.50% 99.10% 83.00% 99.80% 83.40% 98.60% 81.80% 99.30% 78.80% Unemployment Insurance Program Performance Measures: Percentage of benefit payments made within 21 days Percentage of employers determined to have tax liability Percentage of new employer accounts for which unemployment insurance obligation is determined within 90 days (federal target 88.7%) Percentage of unemployment insurance benefit recipients paid accurately, as determined by a federally-prescribed sample methodology FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 86.00% 89.44% 88.00% 88.00% 89.60% 89.10% 86.00% 89.93% 88.90% 85.00% 88.86% 88.90% 97.40% 94.30% 93.40% 91.90% *FY 2013 performance is due to the transfer of vocational rehabilitation programs to the new Georgia Vocational Rehabilitation Agency. Governor's Office of Planning and Budget 57 of 103 Department of Labor Workforce Solutions Program Performance Measures: Jobs for Georgia Graduation Rate Number of Child Labor Certificates issued to minors Number of customers served at Career Centers Number of job orders received from businesses Percentage of customers obtaining employment following services Percentage of customers retaining employment following services FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual N/A 38,580.00 N/A N/A N/A 96.00% 31,368.00 657,838.00 76,823.00 46.00% 96.00% 47,684.00 599,775.00 69,507.00 47.00% 92.50% 33,316.00 531,884.00 62,367.00 50.00% N/A 73.00% 77.00% 78.00% Governor's Office of Planning and Budget 58 of 103 Department of Law Medicaid Fraud Control Unit Program Performance Measures: Average collections per auditor Dollar value of recovery Number of investigations concluded Number of new cases opened Percentage of cases resolved within a year FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual N/A N/A N/A $11,299,815.31 N/A N/A N/A $67,798,891.85 N/A N/A N/A 347.00 N/A N/A N/A 225.00 N/A N/A N/A 53.00% Governor's Office of Planning and Budget 59 of 103 Department of Natural Resources Coastal Resources Program Performance Measures: Acres certified for public shellfish harvest Average days to process a Coastal Marshlands and Protection Act (CMPA) permit Average days to process a Shore Protection Act (SPA) permit Number of Coastal Marshlands Protection Act (CMPA) permits Number of participants in coastal education programs or outreach events Number of Shore Protection Act (SPA) permits Number of unauthorized activities resolved to a compliance standard within 90 days Environmental Protection Program Performance Measures: Annual increase in Total Municipal and Industrial Water Supply in Georgia (measured in million gallons per day) Annual water withdrawal for municipal and industrial water use (measured in gallons per capita per day) Number of air permit applications processed Number of consent orders executed Number of days above ozone standard (per calendar year) Number of Notice of Violations issued Particulate matter reduction (in tons) associated with school bus retrofit projects Percentage of customers seeking stream bank variances who rate the service they receive as timely, more easily understood, and courteous Percentage of population served by drinking water systems that meet National Primary Drinking Water regulations Settlement dollars collected for executed consent orders Hazardous Waste Trust Fund Program Performance Measures: Number of abandoned sites undergoing corrective action Number of sites removed from the Hazardous Site Inventory in a fiscal year Percentage of total private party cleanups under review Total dollar amount reimbursed to local governments for cleanups Total dollars collected in hazardous waste fees, hazardous substance fees, and civil penalties Total number of abandoned sites on the HSI list FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 8,532.00 78.00 8,532.00 57.00 8,532.00 45.00 8,532.00 67.00 32.00 13.00 28,628.00 26.00 18.00 33,543.00 36.00 14.00 30,194.00 34.00 26.00 25,161.00 7.00 27.00 6.00 101.00 5.00 84.00 5.00 46.00 FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual N/A N/A N/A N/A 155.00 158.00 158.00 156.00 643.00 727.00 11.00 3,515.00 2.02 659.00 785.00 15.00 3,861.00 2.65 694.00 787.00 10.00 3,639.00 28.40 741.00 936.00 N/A 3,527.00 23.64 80.00% N/A 74.00% 79.00% 93.50% 97.30% 98.30% 96.63% $3,810,327.00 $2,017,732.00 $1,489,298.00 $1,783,103.00 FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 5.00 4.00 1.00 2.00 15.00 11.00 11.00 6.00 N/A $1,381.00 N/A $1,410,755.00 N/A $1,145,414.00 N/A $1,712,631.00 $16,956,195.00 $13,551,871.00 $13,615,384.00 $11,358,798.00 64.00 63.00 Governor's Office of Planning and Budget 60 of 103 Department of Natural Resources Historic Preservation Program Performance Measures: Number of historic properties in Georgia that are listed in the National Register of Historic Places Number of historic properties that are being preserved as documented by the use of the Federal Rehabilitation Investment Tax Credit and State Preferential Property Tax Assessment Program for Rehabilitation Historic Property Number of renovation projects reviewed Parks, Recreation and Historic Sites Program Performance Measures: Average annual occupancy at state park cottages Number of park, recreation, and historic site visitations Percentage of customer comments indicating their overall park experience was good, very good, or excellent Solid Waste Trust Fund Program Performance Measures: Number of new or modified solid waste permits issued Percentage of regulated solid waste facilities operating in compliance with environmental standards Wildlife Resources Program Performance Measures: Number of certified fishing licenses reported Number of certified hunting licenses reported to the US Fish and Wildlife Service Number of dollars generated for Georgia's economy per dollar of state funds spent on fisheries management and fishing Number of hunter safety and boater safety students Percentage of hunters who rate their hunting experience as satisfactory or better Total number of Boating Under the Influence arrests FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 75,081.00 75,745.00 76,591.00 77,128.00 81.00 95.00 94.00 119.00 462.00 367.00 233.00 134.00 FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 45.00% 9,722,243.00 97.00% 43.00% 8,858,751.00 97.00% 42.00% 9,013,624.00 93.00% 42.00% 8,986,133.00 93.00% FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 12.00 91.00% 6.00 90.00% 10.00 85.00% 9.00 87.00% FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 559,807.00 302,190.00 574,668.00 307,436.00 589,367.00 324,561.00 622,344.00 363,575.00 $275.00 $296.00 $407.00 $425.00 18,075.00 88.00% 14,616.00 87.00% 16,611.00 87.00% 16,612.00 86.00% 167.00 151.00 190.00 174.00 Governor's Office of Planning and Budget 61 of 103 Department of Public Health Adolescent and Adult Health Promotion Program Performance Measures: Number of adolescents ages 10-19 that complete evidenced based programs focused on adolescent health and youth development Number of adolescents ages 10-19 that receive teen center services Number of registered callers to the Georgia Tobacco Quit Line Number of school systems that adopt the evidence-based, 100% Tobacco Free School policy Number of students protected from secondhand smoke Percentage of abnormal colorectal screening test results with diagnostic follow-up treatment Percentage of average risk new clients screened for colorectal cancer who are aged 50 years and older Percentage of colorectal cancers diagnosed with treatment initiated Percentage of federally funded screening mammograms provided to women between 50-64 years of age Percentage of final diagnosis of breast cancer where treatment has been started Percentage of initial pap tests provided to individuals who have never or rarely been screened for cervical cancer Percentage of Temporary Assistance for Needy Families supported teen centers that implement evidence based programs focused on adolescent health and youth development (target > 50%) Adult Essential Health Treatment Services Program Performance Measures: Of the 18 public health districts, the number of districts with hospital-based and free-standing radiation centers providing access to radiation treatment services Of the 18 public health districts, the number of districts with hospitals that have participation agreements with the Cancer State Aid Program to foster program outreach and access Percentage of eligible enrolled patients served by the Cancer State Aid program Brain and Spinal Injury Trust Fund Program Performance Measures: Average number of days from application submission to award date Number of complete applications received Percentage of total annual budget dedicated to awards FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual N/A N/A N/A 5,010.00 45,597.00 4,748.00 61.00 944,931.00 N/A N/A N/A 85.60% 97.20% 24.80% N/A 55,678.00 5,835.00 72.00 1,018,764.00 N/A N/A N/A 86.60% 97.60% 26.50% N/A 35,928.00 10,481.00 83.00 1,165,500.00 N/A N/A N/A 90.00% 95.00% 27.00% 100.00% N/A 14,196.00 93.00 1,238,047.00 98.40% 100.00% N/A 91.40% 98.50% 31.40% 100.00% FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 17.00 17.00 17.00 17.00 12.00 11.00 10.00 12.00 90.00% 86.00% 87.00% 85.26% FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 199.00 209.00 121.00 117.00 301.00 75.00% 214.00 72.10% 175.00 71.70% 217.00 71.80% Governor's Office of Planning and Budget 62 of 103 Department of Public Health Emergency Preparedness/Trauma System Improvement Program Performance Measures: FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual Average time to process Emergency Medical Services (EMS) medic license applications (in days) Average time to process EMS service license applications (in days) Number of designated Level I-III trauma centers Number of families assisted through safety equipment provided (per federal fiscal year) Strategic National Stockpile proficiency score Total number of designated trauma centers 20.00 35.00 13.00 56.00 N/A 17.00 10.00 25.00 15.00 41.00 95.00% 19.00 5.00 18.00 15.00 66.00 96.00% 24.00 2.00 15.00 16.00 N/A 99.00% 26.00 Epidemiology Program Performance Measures: Number of cases of reportable diseases submitted (per calendar year) Number of outbreaks Number of requests delivered by the Online Analytical Statistical Information System (OASIS) (per calendar year) Percentage of foodborne disease cases captured by laboratory surveillance Percentage of reportable disease investigations for which public health control measures were initiated within the appropriate timeframe Georgia Trauma Care Network Commission Program Performance Measures: Average time in minutes and by Injury Severity Score for a Trauma System Patient to reach definitive care from scene of injury Number of Emergency Medical Service Regions (out of 10 possible) participating in Trauma System Regionalization activities Number of First Responders trained from funding provided by the Commission Percentage increase in the number of trauma system patients whose transport to a definitive care hospital was facilitated by the Georgia Trauma Communications Center FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 6,501.00 7,403.00 6,741.00 N/A 118.00 204,754.00 103.00 235,303.00 96.00 234,958.00 114.00 N/A 95.00% 95.00% 95.00% 95.00% 100.00% 100.00% 100.00% 100.00% FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual N/A N/A N/A N/A N/A 2.00 3.00 4.00 N/A 750.00 338.00 317.00 N/A N/A N/A N/A Governor's Office of Planning and Budget 63 of 103 Department of Public Health Immunization Program Performance Measures: Number of public and private provider organizations that actively utilize Georgia Registry of Immunization Transactions and Services Percentage of children who are up to date on recommended immunizations by their second birthday Percentage of Vaccines For Children program enrollees that are Ob/GYN, HIV, STD and Family Planning providers FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 7,810.00 8,957.00 9,439.00 10,303.00 76.30% 2.40% 82.40% 2.64% 84.50% 1.78% N/A 1.40% Infant and Child Essential Health Treatment Services Program Performance Measures: FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual Number of children receiving assessment from Children's 1st program Number of children receiving services from the Children's Medical Services program Number of children receiving services through the Babies Can't Wait program Percentage of screen positive newborns who receive timely follow up to definitive diagnosis and clinical management for condition(s) mandated by their State sponsored newborn screening programs Percentage of third grade children who have received protective sealant on at least one permanent molar tooth Percentage of very low birth weight infants (<1500 grams) delivered at facilities for high-risk deliveries and neonates 13,261.00 8,747.00 5,371.00 100.00% 14,938.00 8,925.00 6,015.00 99.70% 12,590.00 8,990.00 6,082.00 99.60% 8,740.00 10,983.00 7,519.00 96.40% 39.80% 73.50% 39.00% 73.50% 37.40% 72.50% 37.40% 77.10% Infant and Child Health Promotion Program Performance Measures: Number of infants and children served by the Women, Infants, and Children program Percentage of Women, Infants, and Children program children ages 2 to 5 with a Body Mass Index at the 85th percentile or greater (per federal fiscal year) Percentage of Women, Infants, and Children program infants who were ever breastfed (per federal fiscal year) FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 380,898.00 373,802.00 363,412.00 322,941.00 38.41% 32.22% 31.43% N/A 52.67% 56.66% 57.19% N/A Governor's Office of Planning and Budget 64 of 103 Department of Public Health Infectious Disease Control Program Performance Measures: Number of eligible TB clients completing treatment in 12 months Number of HIV cases Number of qualified ADAP applicants on waiting list Number of STD cases Number of Syphilis cases Number of Tuberculosis cases Percentage of early syphilis cases interviewed within 7 calendar days from date of assignment Percentage of eligible Tuberculosis (TB) patients completing TB treatment in 12 months Percentage of refugees that receive initial domestic health screenings within 90 days of their arrival into the U.S. FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 319.00 322.00 268.00 N/A 1,236.00 251.00 58,798.00 2,839.00 364.00 83.90% 1,252.00 1,421.00 71,637.00 2,667.00 359.00 63.67% 1,075.00 223.00 67,578.00 2,751.00 332.00 67.32% 2,911.00 0.00 68,102.00 N/A 348.00 65.00% 88.00% 90.00% 88.00% N/A 85.00% 94.00% 83.00% 89.00% Inspections and Environmental Hazard Control Program Performance Measures: FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual Number of food service inspections per establishment 1.90 1.90 2.00 1.73 Number of inspections per public pool 1.76 1.70 1.64 1.53 Number of inspections per tourist accommodations 1.84 1.84 1.91 1.62 Number of swimming pool closures 1,069.00 1,069.00 715.00 566.00 Number of tourist complaints 395.00 395.00 399.00 489.00 Percentage of inspections with primary food-born risk factor violations Percentage of residential pool inspections with disinfection violations Percentage of tourist accommodations inspections with critical tourist violations N/A 4.40% 5.10% 33.30% N/A 8.00% 24.97% 7.75% N/A 13.20% 9.76% 12.58% Public Health Formula Grants to Counties Program Performance Measures: Average dollars spent per capita County funds leveraged above required amount General grant-in-aid spending per capita Number of county health departments Number of office visits in local health departments Number of services provided FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual $6.72 N/A $7.33 159.00 N/A N/A N/A N/A $6.42 159.00 N/A N/A N/A N/A $7.26 159.00 N/A N/A N/A N/A N/A 159.00 1,704,179.00 N/A Governor's Office of Planning and Budget 65 of 103 Department of Public Health Vital Records Program Performance Measures: Amount of revenue collected Average number of days to fill a certificate request Number of certificates issued Number of corrections, amendments, court orders and adoptions processed Number of vital events registered Percentage of vital events entered within 15 days FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual $1,596,575.00 60.60 57,600.00 6,732.00 $2,615,406.00 41.00 188,896.00 9,514.00 $2,643,794.00 32.00 99,144.00 15,028.00 $2,886,321.00 32.00 115,453.00 15,028.00 206,970.00 51.00% 203,232.00 58.00% 198,365.00 73.00% 198,365.00 73.00% Governor's Office of Planning and Budget 66 of 103 Department of Public Safety Aviation Program Performance Measures: Number of missions flown Percentage of individuals found through general searches (both criminal and search and rescue combined) Capitol Police Services Program Performance Measures: Number of incidents responded to Number of Security Events within the fiscal year Field Offices and Services Program Performance Measures: Number of accidents in Georgia worked Number of Criminal Interdiction Unit (CIU) agency assists Number of fleet operations vehicles serviced Number of marijuana plants located on task force missions Number of Nighthawks DUI stops Number of SWAT team call outs Number of vehicle stops performed Percentage of accident reports completed within 5 days Percentage of Computer Aided Dispatch (CAD) calls validated Percentage of crashes worked in Georgia Total department training hours Total number of fatalities Firefighter Standards and Training Council Program Performance Measures: Number of active firefighter positions Number of compliant fire departments Number of fire department agency inspections Number of fire department individual station inspections Number of individual national certifications issued Number of individual state certifications issued FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 1,344.00 51.00% N/A 1,388.00 1,451.00 N/A 52.00% 55.00% FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 2,787.00 121.00 2,864.00 130.00 3,091.00 140.00 3,251.00 126.00 FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 42,252.00 N/A N/A 67,163.00 941.00 35.00 502,195.00 54.00% N/A N/A 162,561.00 1,250.00 47,635.00 N/A N/A 23,556.00 2,571.00 33.00 380,766.00 83.00% 70.00% N/A 123,976.00 1,236.00 43,950.00 1,534.00 4,032.00 26,000.00 2,008.00 40.00 447,442.00 88.00% 86.00% N/A 163,992.00 1,199.00 61,678.00 1,246.00 2,345.00 71,863.00 2,359.00 37.00 549,747.00 89.00% 93.56% N/A 136,447.00 N/A FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 28,547.00 644.00 438.00 1,226.00 7,054.00 1,111.00 29,531.00 641.00 354.00 1,133.00 7,005.00 1,122.00 30,228.00 626.00 213.00 534.00 7,151.00 923.00 30,082.00 624.00 169.00 206.00 6,489.00 994.00 Governor's Office of Planning and Budget 67 of 103 Department of Public Safety Motor Carrier Compliance Program Performance Measures: Number of commercial vehicle inspections Percentage of school buses found to have serious defects as a result of inspections Percentage of vehicles weighed and found to be in compliance FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 98,716.00 12.00% 100,877.00 14.00% 85,768.00 13.35% 80,869.00 17.00% 99.00% 99.00% 99.00% 99.00% Office of Highway Safety Program Performance Measures: Fatality rate per 100 million miles driven Percentage of child safety seat usage (per federal fiscal year) Percentage of safety belt usage (per federal fiscal year) FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 1.09 95.30% 89.60% 1.13 98.20% 93.00% N/A 98.60% 92.00% N/A N/A 95.50% Peace Officer Standards and Training Council Program Performance Measures: FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual Average number of open records requests completed per month Number of cases per investigator 401.00 167.00 426.00 209.00 404.00 214.00 418.00 131.00 Number of individuals awarded certifications that are supervisory, managerial, or executive certified Percentage of cases in which external review of POST actions led to a decision upholding the Council's sanction of an officer's certification Percentage of cases resulting in sanctions 227.00 100.00% 60.00% 235.00 100.00% 67.00% 241.00 100.00% 64.00% 270.00 100.00% 82.50% Total number of certifications awarded 11,433.00 10,298.00 9,493.00 9,177.00 Governor's Office of Planning and Budget 68 of 103 Department of Public Safety Public Safety Training Center Program Performance Measures: Average cost per fire fighter candidate Average cost per law enforcement candidate Number of basic training courses taught Number of candidates attending Fire Academy basic training Number of candidates attending Police Academy specialized training Number of candidates attending police or fire basic training Number of candidates attending police or fire specialized training Percentage of all courses taught off-campus Percentage of candidates graduating Fire Academy Basic Training Percentage of candidates graduating from Fire Academy Advanced Courses Percentage of candidates graduating from Police Academy Advanced Courses Percentage of candidates graduating from police or fire basic training Percentage of customers stating that customer service rates are good to very good Percentage of public agency heads who state their employees' job performance improved as a result of training provided Percentage of student registrations fulfilled in a timely manner Troop J Specialty Units Program Performance Measures: Number of intoxilyzer devices inspected and/or serviced Number of Portable Breath Test (PBT) machines repaired Number of students attending the Basic 5000 course initially and for recertification FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual N/A N/A 95.00 364.00 17,027.00 $2,604.80 $3,421.51 67.00 273.00 15,852.00 $2,604.80 $3,421.51 64.00 275.00 14,061.00 $2,567.34 $3,415.77 56.00 231.00 13,654.00 1,652.00 32,024.00 1,440.00 27,753.00 1,437.00 25,607.00 1,354.00 23,023.00 47.00% 66.00% 41.00% 77.00% 39.00% 81.00% 30.30% 70.00% 95.00% 97.00% 98.40% 98.10% 96.00% 96.00% 96.90% 96.80% 78.00% 77.00% 81.00% 76.00% N/A 79.00% N/A 91.30% N/A 89.00% N/A 91.90% N/A 80.00% N/A 82.26% FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 2,224.00 221.00 2,212.00 2,050.00 322.00 1,884.00 2,037.00 350.00 2,115.00 1,855.00 420.00 1,993.00 Governor's Office of Planning and Budget 69 of 103 Department of Revenue Customer Service Program Performance Measures: Average call wait times (in seconds) Number of calls answered Number of calls answered per customer service representative Number of in-bound calls Number of taxpayer workshops provided Percentage of inbound calls abandoned Percentage of inbound calls answered Percentage of persons surveyed who attended taxpayer education workshops who reported that the program was beneficial Percentage of phone calls resulting in a resolution of the problem/issue Total number of taxpayer workshop attendees Forestland Protection Grants Program Performance Measures: Average amount of reimbursement claims Average time in days from application to award payment Average time to process application (in days) Number of acres of forestland preserved under the Forestland Protection Act Number of jurisdictions reimbursed under the Forestland Protection Act Number of reimbursements Total amount of reimbursements FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 1,241.00 370,000.00 5,412.00 1,053,000.00 23.00 54.00% 35.00% 95.00% 720.00 345,000.00 7,517.00 990,058.00 18.00 31.00% 35.00% N/A 240.00 740,934.00 5,413.00 1,019,827.00 4.00 24.00% 73.00% 88.00% 180.00 640,687.00 7,041.00 776,201.00 4.00 15.00% 84.00% 80.00% N/A 2,126.00 N/A 1,736.00 2.00% 625.00 4.00% 715.00 FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual $44,582.00 411.00 N/A 2,111,649.00 $52,747.00 471.00 N/A 2,727,283.00 $63,194.00 528.00 N/A 3,057,743.00 $79,460.00 N/A N/A 3,853,018.00 N/A 113.00 128.00 131.00 237.00 $10,565,981.00 267.00 $14,083,544.00 276.00 $17,441,456.00 279.00 $22,169,471.00 Governor's Office of Planning and Budget 70 of 103 Department of Revenue Industry Regulation Program Performance Measures: Average Alcohol/Tobacco/COAM inspections per sworn Alcohol and Tobacco Division officer Percentage of alcohol inspections in compliance Percentage of games inspections in compliance Percentage of investigated vendors making illegal underage alcohol sales Percentage of investigated vendors making illegal underage tobacco sales Percentage of tobacco inspections in compliance Percentage of UCRA inspections in compliance Total number of alcohol inspections Total number of games inspections Total number of tobacco inspections Total number of UCRA inspections Total underage alcohol investigations Total underage tobacco investigations Local Tax Officials Retirement and FICA Program Performance Measures: Amount of Employee Retirement System benefits paid for local retirement Number of officials and staff participating in Employee Retirement System Motor Vehicle Registration and Titling Program Performance Measures: Amount of revenue from motor vehicle registrations (in millions) Number of motor vehicle registrations renewed online Number of motor vehicle titles processed (in millions) Percentage of compliant contractor salvage vehicle inspections Percentage of each private contractor's inspection reports reviewed by state salvage inspectors Percentage of each private contractor's inspections that are visually inspected by state salvage inspectors Salvage inspections completed statewide Total number of motor vehicle registrations processed FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 360.00 381.00 487.00 468.00 85.00% 89.00% 16.00% 85.00% 86.00% 18.00% 81.00% 86.00% 12.00% 87.00% 89.00% 8.00% 9.00% 11.00% 9.00% 5.00% 84.00% 97.00% 3,820.00 1,413.00 3,126.00 2,282.00 4,356.00 3,372.00 90.00% 99.00% 4,746.00 4,280.00 3,940.00 4,656.00 4,365.00 2,227.00 89.00% 99.00% 7,556.00 3,201.00 5,823.00 5,351.00 5,343.00 1,763.00 93.00% 99.00% 7,568.00 2,981.00 5,352.00 6,264.00 4,285.00 2,311.00 FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual $4,414,746.92 $5,289,184.55 $5,382,039.47 $4,472,280.48 1,302.00 1,283.00 1,185.00 1,260.00 FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual $214.00 $253.00 $240.00 $224.00 304,705.00 2.40 N/A N/A 275,766.00 2.70 N/A N/A 589,956.00 2.80 N/A 5.00% 640,686.00 2.50 94.10% 2.95% N/A N/A 3.00% 3.00% 18,865.00 8,527,790.00 18,826.00 8,581,400.00 21,609.00 8,619,297.00 21,271.00 8,797,338.00 Governor's Office of Planning and Budget 71 of 103 Department of Revenue Revenue Processing Program Performance Measures: Average cost to process tax returns - electronic Average cost to process tax returns - paper Percentage of corporate tax returns filed electronically Percentage of individual tax returns filed electronically Percentage of sales tax returns filed electronically Percentage of total tax returns filed electronically Percentage of withholding tax returns filed electronically Total returns processed Total returns processed by tax type - Corporate Total returns processed by tax type - Individual Total returns processed by tax type - Sales Total returns processed by tax type - Withholding Tax Compliance Program Performance Measures: Average number of hours per audit by tax type - Individual Income Tax Average number of hours per audit by tax type - Miscellaneous Taxes including IFTA, IRP, Tobacco, Alcohol, Unclaimed Property Average number of hours per audit by tax type - Sales and Use Tax Average number of hours per audit by tax type - Withholding Tax Number of audits completed Number of telephone calls seeking assistance in the 11 Regional Offices Number of walk-in taxpayers seeking assistance in the 11 Regional Offices Percentage of audits in compliance Total in state auditor collections Total out-of-state auditor collections FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual $0.50 $1.50 18.50% 77.70% 33.30% 59.00% 50.00% 6,644,199.00 390,588.00 3,514,977.00 1,529,112.00 1,209,522.00 $0.50 $1.50 40.30% 75.70% 53.40% 68.00% 62.70% 7,367,044.00 216,001.00 4,450,005.00 1,679,964.00 1,021,074.00 $0.50 $1.50 61.00% 81.00% 73.00% 78.00% 77.00% 6,600,000.00 200,000.00 4,000,000.00 1,400,000.00 1,000,000.00 $0.50 $1.50 67.00% 83.00% 91.00% 86.00% 92.00% 6,250,000.00 250,000.00 3,700,000.00 1,300,000.00 1,000,000.00 FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 2.00 4.00 4.00 6.00 35.00 55.00 37.00 50.00 85.00 99.00 64.00 70.00 4.00 3.00 4.00 3.00 12,173.00 449,958.00 39,829.00 481,494.00 94,609.00 426,719.00 48,870.00 452,723.00 72,000.00 71,922.00 60,789.00 68,237.00 42.00% 45.00% $151,895,109.00 $279,649,938.00 $35,300,666.00 $17,995,373.00 45.00% $97,761,781.00 $44,405,664.00 45.00% $63,947,921.00 $94,634,314.00 Governor's Office of Planning and Budget 72 of 103 Department of Transportation Capital Construction Projects Program Performance Measures: Metro Atlanta highway morning peak hour speeds (6 a.m. to 10 a.m.) on selected Key Performance Indicator corridors Percentage of construction funds authorized on schedule per the approved State Transportation Improvement Program (target 80%) Percentage of projects completed on budget FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 40.50 43.20 41.70 39.00 89.00% 64.00% 71.00% 74.70% 96.80% 97.40% 97.30% 99.00% Capital Maintenance Projects Program Performance Measures: Percentage of interstates meeting maintenance standards Percentage of state-owned bridges meeting Georgia Department of Transportation standards Percentage of state-owned non-interstate roads meeting maintenance standards FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 72.30% 87.00% 75.50% 87.00% 75.90% 89.00% 83.00% 89.00% 73.00% 73.00% 71.00% 71.00% Construction Administration Program Performance Measures: Percentage of Construction authorized on schedule per the approved STIP Percentage of Right of Way (ROW) authorized on schedule per the approved State Transportation Improvement Plan (STIP) Ratio of the Engineer's Estimate (official estimate) to the award amount FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 89.00% 64.00% 71.00% 75.00% 56.00% 67.00% 67.00% 55.00% N/A N/A 94.00% 96.00% Data Collection, Compliance and Reporting Program Performance Measures: Number of state and federal reports provided by specified dates Percentage of miles in the public road system inventoried (includes all roads) Percentage of reports filed on time that assist in establishing Georgia's Federal funding level FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 21.00 18.34% 19.00 22.82% 19.00 8.70% 16.00 71.70%* 100.00% 100.00% 100.00% 100.00% *FY 2013 performance is due to a one-time project to update county maps. Governor's Office of Planning and Budget 73 of 103 Department of Transportation Intermodal Program Performance Measures: Average vehicle age of urban buses (excluding MARTA) for those buses that have reached their useful life (target is >= 6 years) Number of Corps of Engineers assignments completed Number of days occurring between the receipt of Federal Transit Authority funds and the execution of Local Transit contracts Number of total riders, including MARTA, on urban and rural transit systems Number of track miles GDOT owns Number of track miles rehabilitated to provide for increased alternative transportation to other travel modes Number of transit-related contracts executed by June 30th Percentage of airports meeting state licensing requirements (target 95%) Percentage of airports with instrument approaches (target 95%) Percentage of airports with runway lengths meeting system plan development goals (target 95%) Percentage of counties covered by transit contracts Percentage of funding provided to the Corps of Engineers versus requested Percentage of funds provided and/or project management provided to the Corps of Engineers for work sponsored by FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual N/A 6.80 4.90 4.50 N/A N/A 15.00 6.00 N/A N/A 30.00 N/A 540.00 N/A N/A 88.00% 85.00% 80.00% N/A N/A N/A N/A 540.00 N/A 278.00 89.00% 85.00% 81.00% N/A N/A N/A N/A 146,879,433.00 540.00 540.00 26.00 370.00 88.00% 279.00 87.00% 87.00% 82.00% 87.00% 84.00% N/A 100.00% 70.00% 100.00% 100.00% 100.00% Local Maintenance and Improvement Grants Program Performance Measures: FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual Percentage of off-system projects in the Statewide Transportation Improvement Program advanced/let to construction in the year programmed 86.00% 54.00% 67.00% 56.00% Local Road Assistance Administration Program Performance Measures: Percentage of let local road and bridge construction projects completed on schedule Percentage of off-system projects in the Statewide Transportation Improvement Program advanced/let to construction in the year programmed FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 100.00% 96.64% 94.62% 73.33% 86.00% 54.00% 67.00% 56.00% Governor's Office of Planning and Budget 74 of 103 Department of Transportation Payments to State Road and Tollway Authority Program Performance Measures: FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual Number of Guaranteed Revenue Bonds, Reimbursement Revenue Bonds, or Grant Anticipation Revenue Bonds Bond payments made to State Road and Tollway Authority annually Percentage of Guaranteed Revenue Bonds, Reimbursement Revenue Bonds, or Grant Anticipation Revenue Bonds payment schedules reviewed prior to the 1st monthly payment Percentage of Guaranteed Revenue Bonds, Reimbursement Revenue Bonds, or Grant Anticipation Revenue Bonds payments made in accordance with the agreed upon payment schedule N/A N/A 2.00 2.00 N/A N/A 100.00% 100.00% N/A N/A 100.00% 100.00% Planning Program Performance Measures: Annual congestion costs (in billions per calendar year) Metro Atlanta highway evening peak hour speeds (3 p.m. to 7 p.m.) on selected Key Performance Indicator corridors Number of fatalities annually (per calendar year) (target 41 per year reduction) FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual $2.49 42.70 $3.14 41.50 N/A 38.20 N/A 37.00 1,250.00 1,236.00 1,199.00 N/A Routine Maintenance Program Performance Measures: Customer satisfaction with welcome centers* Percentage of interstates meeting maintenance standards FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual N/A 72.30% 78.20% 75.50% N/A 75.90% N/A 83.00% Traffic Management and Control Program Performance Measures: Average Highway Emergency Response Operator response time tracked monthly Number of fatalities annually (per calendar year) Number of Highway Emergency Response Operator motorist assists *Agency no longer tracks this data. FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 12.00 14.00 12.00 13.00 1,250.00 122,350.00 1,236.00 120,535.00 1,199.00 119,839.00 N/A 109,880.00 Governor's Office of Planning and Budget 75 of 103 Department of Veterans Service Administration Program Performance Measures: Agency turnover rate Average number of days to process payments Number of audit findings Number of payments processed Percentage of payments processed electronically FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 13.83% 1.00 2.00 1,621.00 27.00% 12.80% 0.00 0.00 1,789.00 31.00% 13.58% 0.00 0.00 2,161.00 56.00% 9.27% 0.00 0.00 2,129.00 69.00% Georgia Veterans Memorial Cemetery Program Performance Measures: Percentage of graves marked timely (Veterans Affairs standard 95% in 60 days or less) State cost per interment State maintenance cost per interment Total interments at state veterans cemeteries Total interments per year FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual N/A 98.35% 98.47% 97.90% $1,770.00 $1,234.00 1,666.00 308.00 $1,877.00 $874.00 1,969.00 303.00 $1,785.00 $1,088.00 2,272.00 304.00 $1,209.00 $1,952.00 3,120.00 401.00 Georgia War Veterans Nursing Home - Augusta Program Performance Measures: FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual Average daily census 168.00 159.00 164.00 164.00 Cost per veteran patient day $177.00 $178.00 $171.00 $175.00 Number of deficiencies during state licensure inspection 0.00 0.00 3.00 0.00 Number of VA criteria met (out of 66)* 66.00 66.00 61.00 61.00 Percentage of funded beds filled 88.00% 83.00% 86.00% 86.00% Percentage of patients receiving Aid and Attendance N/A N/A N/A 13.00% Percentage of patients that rated the home good or excellent 93.00% 91.00% 92.00% 92.00% Georgia War Veterans Nursing Home - Milledgeville Program Performance Measures: FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual Average daily census 280.00 229.00 234.00 225.00 Cost per veteran patient day $165.00 $177.00 $173.00 $191.00 Number of deficiencies during state licensure inspection 0.00 0.00 0.00 0.00 Number of VA criteria met (out of 66)* 63.00 58.00 64.00 64.00 Overall patient satisfaction score (out of 5) 4.50 4.50 4.50 4.50 Percentage of funded beds filled 98.00% 80.00% 94.00% 90.00% Percentage of patients receiving Aid and Attendance 28.00% 37.00% 38.00% 38.00% *The remaining criteria were achieved within the time frame required by the VA. Governor's Office of Planning and Budget 76 of 103 Department of Veterans Service Veterans Benefits Program Performance Measures: Number of veterans in Georgia (per calendar year) Total veterans compensation and pension dollars into Georgia (in millions per calendar year) Veterans compensation and pension dollars per Georgia veteran (per calendar year) FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 773,858.00 773,337.00 776,205.00 N/A $1,723.00 $2,135.00 $2,090.00 N/A $2,226.43 $2,761.00 $2,693.00 N/A Governor's Office of Planning and Budget 77 of 103 Employees' Retirement System of Georgia Deferred Compensation Program Performance Measures: FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual Cost per participant per year Number of participants Total assets under management (in millions) $73.00 40,533.00 $868.00 $73.00 42,965.00 $993.00 $64.00 47,320.00 $987.00 $67.00 51,527.00 $1,054.00 Georgia Military Pension Fund Program Performance Measures: Number of retirees and beneficiaries currently receiving benefits Retiree on-time processing rate Total benefit payments made during fiscal year FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 480.00 568.00 660.00 739.00 N/A $489,000.00 94.00% $579,000.00 90.00% $678,000.00 89.00% $772,000.00 Public School Employees Retirement System Program Performance Measures: FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual Number of retirees and beneficiaries currently receiving benefits Retiree on-time processing rate 13,995.00 N/A 14,613.00 99.00% 15,106.00 98.00% 15,742.00 97.00% Total benefit payments made during fiscal year (in millions) $53.20 $53.98 $54.18 $55.04 System Administration Program Performance Measures: Average speed to answer incoming calls (in seconds) Number of retirees and beneficiaries currently receiving benefits Retiree on-time processing rate Total benefit payments made during fiscal year (in millions) FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 44.00 38,518.00 49.00 40,250.00 56.00 42,053.00 82.00* 44,546.00 N/A $1,130.67 99.00% $1,168.82 99.50% $1,216.74 99.70% $1,269.20 *FY 2013 performance is due to a 21% increase in call volume over the average call volume of the three prior fiscal years. Governor's Office of Planning and Budget 78 of 103 Georgia Bureau of Investigation Bureau Administration Program Performance Measures: Accounts payable transactions processed for the fiscal year Percentage of electronic payments for the fiscal year Total amount of payments processed for the fiscal year Criminal Justice Coordinating Council Program Performance Measures: Average number of days to process a Georgia Crime Victim Compensation Program application Number of victims served by grant funded programs Total victim compensation paid Criminal Justice Information Services Program Performance Measures: Average daily message traffic for the Criminal Justice Information Services system Number of applicant fingerprint-based background checks completed annually Percentage of criminal history background service requests processed within 24 hours of receipt Percentage of manually reported final disposition data processed within 30 days of receipt Percentage of reported arrest data processed within two hours of receipt Forensic Scientific Services Program Performance Measures: Average number of scientists in training Combined DNA Index System matches Overall average cost per report Percentage of reports released in 45 days Reports per full-time equivalent Total number of reports released FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual $21,265.00 $22,223.00 $22,760.00 $26,022.00 16.80% 24.80% 32.60% 37.80% $118,900,434.00 $134,453,076.00 $123,198,403.00 $154,611,776.00 FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 41.00 47.00 49.00 49.00 159,207.00 $18,200,000.00 132,784.00 $18,100,000.00 233,384.00 $15,881,514.00 149,080.00 $19,297,793.20 FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual N/A N/A 1,587,012.00 1,634,027.00 N/A N/A 310,384.00 376,709.00 95.00% 97.00% 94.00% 98.50% 100.00% 100.00% 100.00% 100.00% 93.00% 93.00% 85.00% 92.00% FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 25.00 795.00 $286.63 71.60% 342.40 87,667.00 40.00 894.00 $303.38 73.70% 313.30 85,523.00 22.60 783.00 $309.09 62.00% 325.80 89,597.00 19.75 941.00 $310.01 72.70% 338.81 95,206.00 Governor's Office of Planning and Budget 79 of 103 Georgia Bureau of Investigation Regional Investigative Services Program Performance Measures: Agent turnover rate Number of arrests by the Investigative Division Number of criminal investigations closed Number of criminal investigations opened Value of contraband seized FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 5.00% 3.50% 1,649.00 1,233.00 7,799.00 7,723.00 7,408.00 7,779.00 $98,137,305.00 $102,589,783.00 4.50% 3.60% 1,305.00 1,149.00 8,522.00 8,595.00 8,440.00 9,140.00 $86,740,671.00 $133,489,425.73 Governor's Office of Planning and Budget 80 of 103 Georgia Forestry Commission Commission Administration Program Performance Measures: Agency turnover rate Finish fiscal year with surplus in all program areas and adhere to all budgetary compliance rules and regulations Maximize Federal dollars coming to Georgia Number of audit findings reported Number of audit findings within fiscal year Percentage of electronic payments processed Percentage of state funds as compared to agency total funds Forest Management Program Performance Measures: Landowners reached through educational programs Number of acres covered by forest management plans Number of forested acres in the state Number of new acres held in GFC conservation easements Number of water quality exams conducted on logging and forestry operations Forest Protection Program Performance Measures: Average fire response time in minutes Dollar value of property destroyed/damaged by forest fires Number of acres burned by wildfires Number of acres per fire fighter Number of fire fighters trained and certified in wild land firefighting Number of online and automated burn permits issued Number of wildfire arson investigations conducted Percentage of burn permits issued online Tree Seedling Nursery Program Performance Measures: Amount of revenue generated through seedling sales Number of seedlings sold Percentage of seedlings sold as compared to total seedlings grown and available in inventory for sale FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 5.87% $7,683.00 16.35% $745.00 5.59% $2,141.00 7.90% $1,000,000.00 $9,373,260.00 0.00 0.00 N/A 36.00% $11,423,937.00 0.00 0.00 N/A 29.00% $9,216,489.00 0.00 0.00 44.00% 26.00% $9,278,954.00 0.00 0.00 68.00% 51.00% FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual N/A 497,848.00 24,785,100.00 5,479.00 570.00 56,738.00 605,253.00 24,785,100.00 6,203.00 530.00 72,085.00 824,494.00 24,768,235.00 3,968.00 715.00 102,620.00 766,847.00 24,571,600.00 0.00 1,395.00 FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 27.00 $3,347,443.00 12,792.00 62,118.00 83.00 29.00 $10,219,695.00 151,329.00 66,448.00 68.00 33.00 $4,179,190.00 27,163.00 66,225.00 175.00 30.00 $11,938,534.00 19,718.00 65,873.00 108.00 505,985.00 82.00 75.00% 606,782.00 111.00 83.00% 714,153.00 83.00 75.00% 710,390.00 195.00 72.00% FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual $949,046.00 11,108,000.00 66.92% $1,074,480.00 13,399,000.00 96.40% $814,102.00 10,477,739.00 70.80% $922,089.00 12,263,219.00 90.80% Governor's Office of Planning and Budget 81 of 103 Georgia Student Finance Commission Accel Program Performance Measures: FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual Average dollar amount per award Number of awards granted per year Number of quarter credit hours Number of semester credit hours Number of students served $927.00 7,048.00 5,620.00 42,303.00 3,917.00 $978.00 7,856.00 4,871.00 46,688.00 4,474.00 $1,006.00 9,030.00 1,845.00 55,478.00 5,162.00 $802.00 12,474.00 2,448.00 76,490.00 7,056.00 Engineer Scholarship Program Performance Measures: Average dollar amount per student Number of students awarded scholarships per year Percentage of students repaying loans through service FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual $3,102.51 201.00 47.00% $3,265.99 172.00 44.00% $3,205.00 172.00 40.00% $3,431.00 204.00 33.00% Georgia Military College Scholarship Program Performance Measures: Average dollar amount per student Number of students awarded scholarships per year Percentage of students repaying loans through service FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual $12,938.21 72.00 60.00% $13,212.82 74.00 63.00% $13,136.00 74.00 78.00% $13,158.00 82.00 38.00% HERO Scholarship Program Performance Measures: Average dollar amount per award Number of awards granted per year Number of students receiving Helping Educate Reservists and their Offspring (HERO) scholarships HOPE Administration Program Performance Measures: Number of active registered GAcollege411.org users Number of lottery funded scholarships and grants awarded Number of state general funded scholarships and grants awarded Number of students and parents met with for postsecondary advising and financial counseling FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual $850.53 784.00 434.00 $865.22 913.00 482.00 $928.35 772.00 462.00 $919.00 693.00 416.00 FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 454,876.00 543,047.00 73,702.00 931,494.00 565,018.00 78,311.00 836,053.00 409,031.00 81,960.00 894,524.00 367,070.00 86,516.00 N/A 95,000.00 96,000.00 97,420.00 Governor's Office of Planning and Budget 82 of 103 Georgia Student Finance Commission HOPE GED Program Performance Measures: Award Rate: Number of Helping Outstanding Pupils Educationally (HOPE) General Education Diploma vouchers redeemed/total number of HOPE General Education Diploma vouchers issued Number of General Education Diploma vouchers issued by Technical College System of Georgia Number of students receiving the Helping Outstanding Pupils Educationally General Education Diploma grant FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 33.00% 40.00% 41.00% 24.00% 17,525.00 5,689.00 13,224.00 5,276.00 9,531.00 3,877.00 15,450.00 3,666.00 HOPE Grant Program Performance Measures: Average dollar amount per award Number of awards granted per year Number of students receiving the HOPE Grant FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual $611.98 299,502.00 138,982.00 $667.31 308,169.00 141,887.00 $559.51 166,268.00 98,790.00 $527.00 136,489.00 85,228.00 HOPE Scholarships - Private Schools Program Performance Measures: Average dollar amount per award Average dollar amount per Zell Miller Scholar award Number of awards granted per year Number of private school students receiving the HOPE scholarship Number of private school students receiving the Zell Miller Scholarship Number of Zell Miller Scholar awards granted per year FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual $1,498.97 31,010.00 14,953.00 $1,701.52 31,799.00 15,354.00 $1,516.77 $1,911.06 25,986.00 12,705.00 $1,511.00 $1,876.00 23,329.00 11,338.00 N/A N/A 1,528.00 1,662.00 2,984.00 3,372.00 HOPE Scholarships - Public Schools Program Performance Measures: Average dollar amount per award Average dollar amount per Zell Miller Scholar award Number of awards granted per year Number of public school students receiving the HOPE scholarship Number of public school students receiving the Zell Miller Scholarship Number of Zell Miller Scholar awards granted per year FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual $1,965.56 N/A 206,846.00 96,205.00 $2,210.96 N/A 219,772.00 102,311.00 $1,729.52 $3,121.22 189,407.00 92,043.00 $1,748.00 $3,166.00 173,179.00 84,298.00 N/A N/A 10,809.00 12,575.00 N/A N/A 20,507.00 27,088.00 Governor's Office of Planning and Budget 83 of 103 Georgia Student Finance Commission Low Interest Loans Program Performance Measures: Average dollar amount of loan Number of loan applications processed Number of students obtaining Low Interest Loans Percent of borrowers in repayment who graduated on time and therefore maintained the lowest interest rate Percent of eligible applicants who received a loan Percent of students receiving loans who are also eligible to receive the Federal Pell Grant FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual N/A N/A $6,093.00 $6,273.00 N/A N/A 2,746.00 3,375.00 N/A N/A 2,703.00 3,299.00 N/A N/A 100.00% 36.00% N/A N/A 31.00% 64.00% N/A N/A N/A 72.00% Nonpublic Postsecondary Education Commission Program Performance Measures: FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual Average number of schools assigned to each full-time Standards Administrator Average number of working days to fill student transcript requests Number of complaints received 89.00 N/A N/A 95.00 N/A N/A 100.00 11.00 45.00 78.00 10.00 34.00 Percentage of authorized colleges and schools that meet prescribed academic and financial standards annually without remediation 70.00% 68.00% 82.00% 83.00% North Georgia Military Scholarship Grants Program Performance Measures: Average dollar amount per student Number of students awarded scholarship Percentage of students repaying loans through service FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual $9,427.83 115.00 75.00% $10,706.65 122.00 74.00% $11,855.00 132.00 73.00% $13,177.00 133.00 48.00% North Georgia ROTC Grants Program Performance Measures: Average dollar amount per award Number of awards granted per year Number of students receiving the Reserve Officers' Training Corps grant Public Memorial Safety Grant Program Performance Measures: Average dollar amount per award Number of awards granted per year Number of students receiving the Public Memorial Safety grant FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual $961.94 716.00 463.00 $975.55 818.00 502.00 $997.85 817.00 488.00 $750.00 798.00 478.00 FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual $4,260.21 52.00 25.00 $5,344.89 66.00 33.00 $6,428.40 58.00 30.00 $6,004.00 62.00 32.00 Governor's Office of Planning and Budget 84 of 103 Georgia Student Finance Commission Tuition Equalization Grants Program Performance Measures: FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual Average dollar amount per award Number of awards granted per year Number of students receiving the Tuition Equalization Grant $336.28 72,324.00 36,373.00 $324.05 71,230.00 36,537.00 $302.10 68,342.00 34,903.00 $301.00 64,816.00 33,279.00 Governor's Office of Planning and Budget 85 of 103 Office of the Governor Child Advocate, Office of the Program Performance Measures: Average time to complete an investigation Number of child fatalities reviewed (per calendar year) Number of child welfare complaints (per calendar year) Percentage of teams that remain in compliance with Child Abuse Protocol requirements FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual N/A 518.00 N/A N/A N/A 594.00 265.00 N/A N/A 495.00 367.00 N/A N/A 565.00 N/A 40.00% Children and Families, Governor's Office for Program Performance Measures: Dollars spent per domestic abuse or sexual assault victim (Family Violence) Dollars spent per family participating in family support programs Dollars spent per youth served in juvenile justice programs Number of families participating in family support programs Number of training participants Number of victims served, non-residential (Family Violence) Number of victims served, residential (Family Violence) Number of youth participating in juvenile justice diversion and aftercare programs Number of youths participating in youth development programs Percentage of clients meeting safe housing goal (Family Violence) Percentage of clients participating in Child Abuse and Neglect Prevention program that are free of child abuse and neglect Percentage of clients participating in Juvenile Justice programs that complete the program and do no recidivate Percentage of clients participating in Youth Development programs that are free of pregnancy while enrolled Percentage of clients reporting enhanced safety and knowledge of community resources (Family Violence) Percentage of training attendees reporting an increase in knowledge as a result of GOCF training FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual N/A N/A $408.72 $467.88 N/A N/A $2,082.94 $1,091.00 N/A 1,955.00 2,260.00 N/A N/A 3,901.00 N/A 4,056.00 4,530.00 N/A N/A 5,499.00 $728.50 5,155.00 6,715.00 27,385.00 7,505.00 4,116.00 $1,109.00 4,919.00 29,119.00 29,965.00 7,712.00 1,175.00 4,081.00 N/A 4,988.00 N/A 6,031.00 62.00% 9,592.00 65.00% 100.00% 99.60% 99.60% 99.00% 73.29% 78.67% 74.30% 73.49% 98.00% 96.00% 99.00% 100.00% N/A N/A 94.00% 100.00% 88.35% 96.65% 92.00% 89.00% Emergency Management Agency, Georgia Program Performance Measures: Number of Georgia counties with an approved Annual County Emergency Management Work Plan (per calendar year) Percentage from a composite satisfaction score from all customers and stakeholders for the provision of customer service rated good to very good for the customer service values of being courteous, helpful, and accessible Percentage of all requests for state assets and mutual aid assistance handled successfully FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 158.00 149.00 159.00 157.00 96.00% 99.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% Governor's Office of Planning and Budget 86 of 103 Office of the Governor Georgia Commission on Equal Opportunity Program Performance Measures: Average number of hours to complete a fair housing complaint investigation (per calendar year) Average number of hours to complete an employment discrimination investigation (per calendar year) Number of employment discrimination complaints received against a state agency (per calendar year) Number of fair housing complaints received (per calendar year) Percentage of employment discrimination complaints against a state agency closed within 90 days (per calendar year) Percentage of fair housing complaints closed within 100 days (per calendar year) Percentage of successful performance evaluations by the U.S. Department of Housing and Urban Development (per calendar year) Percentage of successful performance evaluations by the U.S. Equal Employment Opportunity Commission (per calendar year) FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual N/A N/A N/A N/A N/A N/A N/A N/A N/A 59.00 61.00 N/A 109.00 105.00 72.00 N/A N/A 15.00% 10.00% N/A N/A N/A 2.00% N/A N/A N/A N/A N/A N/A N/A N/A N/A Georgia Professional Standards Commission Program Performance Measures: FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual Average processing time in days for certification cases submitted with all necessary documentation Calls handled by the Professional Standards Commission Call Center Certification cases completed New ethics complaints including student loans Number of educators certified for the first time in Georgia in a teaching field Percentage of ethics cases cleared after an investigation Total number of certificate upgrades as a result of educators earning advanced degrees Total number of educator certificate renewals Total number of educators credentialed for the first time in Georgia Total number of educators receiving performance-based educational leadership certificates for the first time Total number of Professional Standards Commission-issued certificates, licenses, and other credentials held (excluding credentials issued for Life) 4.40 103,614.00 44,610.00 1,350.00 7,550.00 7.20% 9,865.00 31,709.00 10,145.00 131.00 724,037.00 6.40 74,106.00 39,916.00 1,227.00 7,786.00 8.10% 7,922.00 31,208.00 10,543.00 257.00 739,070.00 8.50 81,267.00 40,572.00 1,354.00 9,864.00 10.90% 7,311.00 31,789.00 13,000.00 399.00 786,739.00 6.80 66,632.00 38,951.00 1,234.00 9,034.00 22.00% 7,545.00 29,657.00 12,321.00 555.00 832,980.00 Governor's Office of Planning and Budget 87 of 103 Office of the Governor Governor's Office of Consumer Protection Program Performance Measures: Average consumer savings and restitution per state dollar appropriated Number of requests for Lemon Law information and assistance Total dollar value of savings and restitution FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual $3.75 $5.63 $8.48 $5.49 847.00 $13,554,692.00 673.00 $23,858,708.00 625.00 $35,123,557.00 701.00 $25,250,320.00 Governor's Office of Planning and Budget Program Performance Measures: Average number of days to process allotments (from submittal to warrant) Average number of days to process amendments (from submittal to approval) Number of allotments processed Number of budget amendments approved Number of State Agency Strategic Plans reviewed FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 2.90 3.00 4.90 3.97 5.70 4.95 6.40 4.82 773.00 717.00 65.00 846.00 833.00 46.00 632.00 822.00 60.00 657.00 819.00 68.00 Governor's Office of Workforce Development Program Performance Measures: FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual Adult Retention Rate N/A N/A N/A N/A Number of clients served N/A N/A N/A 27,008.00 Views to Go Build Georgia website N/A N/A 16,041.00 39,497.00 Youth placement in employment or education N/A N/A N/A N/A Office of the State Inspector General Program Performance Measures: Average time to resolve a complaint (in days) Number of complaints received by the Office of the State Inspector General Number of outreach events conducted Percentage of Inspector General recommendations accepted by state agencies FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 32.68 145.00 27.51 165.00 21.84 203.00 9.67 134.00 N/A 100.00% N/A 100.00% N/A 100.00% 30.00 100.00% Governor's Office of Planning and Budget 88 of 103 Office of the Governor Student Achievement, Office of Program Performance Measures: Average number of days to complete an audit Average number of unique visits to GOSA website per month Number of Criterion-Referenced Competency Tests monitored by the state Number of elementary and middle schools audited statewide Number of elementary and middle schools flagged for testing irregularities Number of policy briefings on educational developments published on GOSA website Number of research studies published Percentage of elementary and middle schools audited statewide Percentage of Kindergarten through 12th grade report cards posted to the website by December Percentage of schools appearing on the "severe and moderate concern" lists after erasure analysis Percentage of students in schools served by mentors reading on benchmark FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 216.00 N/A 97.00 130.00 N/A 51.00 197.00 N/A 52.00 120.00 2,878.00 34.00 1,857.00 369.00 1,889.00 248.00 1,834.00 188.00 1,833.00 112.00 N/A N/A N/A 6.00 1.00 100.00% 100.00% 1.00 100.00% 100.00% 1.00 100.00% 100.00% 2.00 100.00% 0.00% 9.50% 3.50% 2.80% 1.60% N/A N/A N/A 55.00% Governor's Office of Planning and Budget 89 of 103 Public Defender Standards Council Public Defender Standards Council Program Performance Measures: Employee turnover rate Number of audit findings Number of new capital cases handled Number of trainings offered Percentage of capital cases reviewed for incompetent to stand trial Percentage of clients contacted at least once per month Percentage of clients contacted within 5 days of notification of a death notice being filed Public Defenders Program Performance Measures: Number of clients defended Number of conflict cases Number of new cases Number of trainings offered Percentage of cases contracted versus staffed Program turnover rate FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 19.00% 0.00 20.00 13.00 16.00% 1.00 17.00 13.00 16.00% 0.00 25.00 14.00 18.00% N/A 25.00 20.00 N/A N/A 99.30% 93.40% N/A N/A N/A 17.40% FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 109,710.00 N/A 124,493.00 13.00 N/A 23.00% 107,537.00 N/A 124,431.00 13.00 N/A 16.00% 107,918.00 N/A 123,438.00 14.00 N/A 14.00% 101,755.00 10,102.00 117,808.00 20.00 N/A 20.00% Governor's Office of Planning and Budget 90 of 103 Public Service Commission Facility Protection Program Performance Measures: Number of Georgia Utility Facility Protection Act inspections per investigator Number of people trained on Georgia Utility Facility Protection Act requirements Number of pipeline safety inspections Utilities Regulation Program Performance Measures: Average call wait time in seconds Average number of days to process a major rate case Number of active cases worked Number of orders issued Number of rate cases processed Number of valid telecommunications, natural gas, and electric complaints resolved by the Public Service Commission Percentage of total calls abandoned FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 1,040.00 657.00 850.00 823.00 3,469.00 2,600.00 2,339.00 2,287.00 824.00 627.00 543.00 489.00 FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 28.00 180.00 N/A 2,460.00 N/A 7,209.00 36.00 180.00 N/A 2,400.00 N/A 7,146.00 29.00 180.00 N/A 2,225.00 N/A 8,103.00 22.50 180.00 N/A 1,350.00 N/A 8,159.00 5.00% 5.00% 7.00% 5.66% Governor's Office of Planning and Budget 91 of 103 Secretary of State Corporations Program Performance Measures: Average speed of Corporations call center calls answered in seconds Number of Corporations call center calls answered Number of Corporations call center calls offered Number of new corporations filings completed Number of total corporation filings processed Percentage of Corporations call center calls abandoned Elections Program Performance Measures: Number of E-Learn users trained Number of elections Number of registered voters Number of State Election Board Cases Number of training classes offered online through E-Learn system Georgia Commission on the Holocaust Program Performance Measures: Number of citizens attending Commission programs Number of docent training sessions, docent enrichment courses, courses at local libraries, permanent Anne Frank exhibit and traveling exhibits provided Number of educators attending Commission programs and training sessions requesting materials to incorporate into their lesson plans Number of Holocaust trunks displayed Number of speakers bureau and performance events Total funds raised for Commission programming Office Administration Program Performance Measures: Fines collected Number of completed investigations Number of regular inspections FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual N/A N/A 205.00 923.00 N/A N/A 84,783.00 849,039.00 N/A N/A N/A 89,183.00 915,174.00 N/A 179,652.00 210,770.00 96,071.00 853,281.00 15.00% 155,354.00 318,256.00 95,477.00 729,465.00 51.00% FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 820.00 220.00 5,736,319.00 N/A 10.00 1,266.00 650.00 5,696,083.00 N/A 41.00 1,381.00 536.00 5,904,789.00 172.00 41.00 1,464.00 528.00 6,175,037.00 166.00 64.00 FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 65,000.00 17.00 35,000.00 20.00 35,000.00 25.00 35,000.00 3.00 450.00 402.00 250.00 185.00 N/A 33.00 20.00 20.00 N/A 30.00 25.00 17.00 N/A $50,000.00 $25,000.00 $27,000.00 FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual $1,186,174.00 1,322.00 9,091.00 $1,375,142.00 1,309.00 9,459.00 $1,434,482.00 1,355.00 8,866.00 $2,664,550.00 1,087.00 12,907.00 Governor's Office of Planning and Budget 92 of 103 Secretary of State Professional Licensing Boards Program Performance Measures: Average number of days to process new applications Average number of days to process renewal applications Average speed of PLB call center calls answered in seconds Board meeting expense (per diem/mileage) Number of license renewals processed Number of licensed professionals regulated Number of licenses renewed online Number of new applications processed Number of PLB call center calls answered Number of PLB call center calls offered Percentage of licenses renewed online Percentage of new applications approved Percentage of PLB call center calls abandoned Total number of license revocations Real Estate Commission Program Performance Measures: Agency investigations completed in a fiscal year Agency investigations resulting in imposing a disciplinary action on a license Percentage of all completed applications processed within 5 business days of receipt Percentage of Georgia passing rates on qualifying real estate salesperson examinations that surpass the national average FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 66.00 2.00 N/A $311,763.00 196,366.00 1,023,062.00 209,477.00 45,824.00 N/A N/A 92.00% 84.00% N/A 26.00 57.00 6.00 N/A $266,547.00 187,873.00 1,121,905.00 187,694.00 58,871.00 N/A N/A 96.00% 83.00% N/A 11.00 69.00 15.00 351.00 $248,022.00 204,095.00 1,147,033.00 191,105.00 57,920.00 344,762.00 480,209.00 94.00% 89.00% 28.00% 49.00 93.00 22.00 1,276.00 $249,988.00 192,446.00 1,167,746.00 178,768.00 56,255.00 272,891.00 491,107.00 93.00% 75.00% 44.00% 28.00 FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 2,181.00 559.00 2,157.00 505.00 1,961.00 415.00 1,659.00 362.00 98.00% 98.00% 99.00% 98.00% 7.00% 8.00% 6.00% 8.00% Governor's Office of Planning and Budget 93 of 103 Secretary of State Securities Program Performance Measures: FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual Average number of examinations conducted per auditor Fines collected Number of Administrative Orders Number of Charities filings Number of completed examinations of registered Investment Adviser firms Number of registered Broker-Dealer Agents Number of registered Broker-Dealers Number of registered Investment Adviser firms Number of registered Investment Adviser Representatives Number of securities investigations closed Number of securities offerings processed N/A $1,973,157.00 N/A 4,838.00 N/A N/A N/A N/A N/A N/A N/A 14.50 $3,000.00 N/A 4,012.00 29.00 20.67 $5,321,132.00* 31.00 3,145.00 62.00 149,240.00 2,266.00 2,232.00 10,291.00 N/A N/A 163,239.00 2,333.00 2,324.00 12,861.00 146.00 4,050.00 24.00 $252,016.00 20.00 3,006.00 73.00 195,345.00 2,190.00 2,324.00 13,247.00 95.00 4,581.00 *FY 2012 performance is due to a one-time collection for Auction Rate Securities Auctions. Governor's Office of Planning and Budget 94 of 103 State Accounting Office State Accounting Office Program Performance Measures: Days from prior fiscal year end to publish the Budgetary Compliance Report Days from prior fiscal year end to publish the Comprehensive Annual Financial Report Percentage of Financials issues responded to, diagnosed and resolved within Service Level Agreement parameters Percentage of Human Capital Management issues responded to, diagnosed and resolved within Service Level Agreement parameters Receipt of Government Finance Officer's Association Certificate of Achievement for Excellence in Financial Reporting (1=Meet; 2=Did Not Meet) Submit Annual Schedule of Expenditures of Federal Awards within 60 days of Comprehensive Annual Financial Report (1=Meet; 2=Did Not Meet) FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 153.00 167.00 141.00 151.00 183.00 190.00 183.00 181.00 98.00% 89.44% 98.62% 99.89% 94.00% 98.50% 98.22% 99.81% 2.00 2.00 2.00 2.00 1.00 1.00 1.00 1.00 Governor's Office of Planning and Budget 95 of 103 State Board of Pardons and Paroles Board Administration Program Performance Measures: Numbers of training hours delivered to agency by agency training staff Percentage of invoices paid within 30 days Percentage of new Parole Officer candidates successfully completing the Basic Parole Officer Training course Total number of Board clemency votes Total number of clemency hearings held Total number of compliance audits completed FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual N/A N/A 22,419.00 21,393.00 N/A N/A 96.20% 98.10% N/A N/A 92.80% 92.50% 79,922.00 N/A N/A 70,261.00 N/A N/A 63,665.00 6.00 4.00 88,302.00 2.00 6.00 Clemency Decisions Program Performance Measures: Annual cost avoidance of offenders in the community under supervision versus prison costs for incarceration Board orders issued for pardons and restoration of rights Number of inmates released by board action Number of investigations completed (legal, social, personal history, special interviews, other) Number of notifications to officials Number of offender files initiated Total number of board clemency votes FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual $366,527,300.00 $298,299,469.00 $351,168,318.00 $408,884,195.00 662.00 13,926.00 58,250.00 934.00 10,769.00 48,376.00 968.00 12,544.00 44,108.00 1,349.00 15,677.00 40,654.00 122,929.00 21,227.00 79,922.00 109,514.00 21,416.00 70,261.00 112,438.00 20,844.00 63,665.00 134,944.00 13,739.00 88,302.00 Parole Supervision Program Performance Measures: Annual cost avoidance of offenders in the community under supervision versus prison costs for incarceration Average caseload size Average monthly rate of parolees employed Daily cost of supervision per parolee Number of face-to-face contacts per parolee Number of parolees completing drug treatment once begun Number of parolees referred to drug treatment** Number of parolees under supervision (cumulative) Percentage of parolees completing parole supervision FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual $404,412,290.00 $298,299,469.00 $351,168,317.00 $408,884,195.00 78.00 73.00% $5.00 477,527.00 6,349.00 12,127.00 37,396.00 69.00% 85.00 69.00% $5.00 389,762.00 5,653.00 15,350.00 38,905.00 71.00% 84.00 65.00% $5.00 312,123.00 4,973.00 8,205.00 38,423.00 72.00% 87.00 63.00% $4.32 247,358.00* 4,025.00 7,232.00 40,146.00 74.00% *FY 2013 performance is due to a change in supervision practices, with low-level cases now being placed on voice recognition supervision and face-to-face contacts reserved for medium-to-high risk offenders. **SBPP statewide transition to virtual offices disrupted normal operations, which affected FY 2012 and FY 2013 performance. FY 2014 performance expected to rise again. Governor's Office of Planning and Budget 96 of 103 State Board of Pardons and Paroles Victim Services Program Performance Measures: FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual All impact statements and notifications filed by the public with the Office of Victim Services Amount of restitution disbursed to victims during the year Number of calls to the Georgia Victim Information Program automated phone system by victims and others Number of correspondence sent out to victims Number of direct face to face contacts with District Attorney Victim-Witness staff Number of Georgia Victim Information Program notification calls to victims Number of hits on the Office of Victim Services web site Number of people registered in the Georgia Victim Information Program system Number of phone calls logged Number of victims and their family members spoken to in person on visitors days and through the year Number of victims who received restitution Percentage of Victims' Visitor Day participants who rate their overall experience as good or excellent 2,325.00 $132,080.00 12,958.00 15,118.00 19.00 832.00 19,890.00 3,856.00 2,588.00 231.00 2,338.00 97.00% 2,623.00 2,068.00 2,267.00 $179,391.00 17,585.00 $14,141,158.42 11,061.00 $13,378,662.95 10,406.00 13,179.00 53.00 12,516.00 15.00 10,517.00 12.00 1,149.00 392.00 328.00 23,842.00 3,221.00 30,914.00 3,894.00 26,532.00 2,026.00 3,593.00 233.00 5,125.00 45.00 4,595.00 365.00 3,123.00 99.00% N/A* 100.00% N/A 99.00% * In FY 2012, the Department of Corrections began collecting the combined payments of GDC probationers and Board parolees. Governor's Office of Planning and Budget 97 of 103 State Board of Workers' Compensation Administer the Workers' Compensation Laws Program Performance Measures: FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual Number of mediations held Percentage of cases disposed of within 60 days of the hearing date Percentage of cases successfully resolved through mediation Percentage of stipulated settlements resolved within 10 days of notice 2,280.00 80.00% 80.00% 80.00% 2,022.00 88.00% 81.00% 91.00% 2,260.00 89.60% 78.00% 91.00% 2,170.00 91.00% 82.00% N/A Governor's Office of Planning and Budget 98 of 103 State Properties Commission State Properties Commission Program Performance Measures: Percentage of leases executed at or below prevailing market rate Percentage of property acquired at or below market rate Percentage of surplus property sold at or above market rate FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% Governor's Office of Planning and Budget 99 of 103 State Soil and Water Conservation Commission Conservation of Agricultural Water Supplies Program Performance Measures: Average maintenance/repair cost per agricultural water meter Number of agricultural irrigation systems audited for application uniformity Number of agricultural water meters installed Number of million gallons of potential water saved by mobile irrigation lab contracted audits FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual $98.99 175.00 $46.78 178.00 $43.34 206.00 $374.00 295.00 810.00 1,150.00 179.00 1,532.00 103.00 1,121.00 73.00 618.00 Conservation of Soil and Water Resources Program Performance Measures: Average cost per plan to review an erosion control plan by Georgia Soil and Water Conservation Commission staff Number of agricultural acres protected and benefited by conservation plans Number of citizens educated through district sponsored events Number of erosion control plans reviewed Number of individuals certified or recertified in erosion and sedimentation control FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual N/A $103.00 $105.00 $95.00 302,337.00 424,322.00 377,045.20 394,027.00 156,115.00 1,957.00 15,675.00 174,171.00 2,118.00 6,431.00 152,239.00 2,707.00 10,075.00 190,510.00 2,905.00 12,156.00 U.S.D.A. Flood Control Watershed Structures Program Performance Measures: FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual Average cost per linear foot of watershed dam maintained with state funding Number of dams maintained $48.00 113.00 $28.00 114.00 $79.00 116.00 $39.00 118.00 Number of watershed dams rehabilitated to meet safe dam criteria and to provide continued flood control 8.00 13.00 15.00 15.00 Water Resources and Land Use Planning Program Performance Measures: FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual Confidence level of monthly metering prediction tool for predicting annual water usage Number of hits on program website Number of total acres metered (cumulative) N/A N/A 627,757.00 N/A N/A 633,013.00 93.00% 1,225.00 635,799.00 93.00% 2,091.00 653,261.53 Governor's Office of Planning and Budget 100 of 103 Teachers Retirement System Local/Floor COLA Program Performance Measures: Average monthly state-funded payment amount per recipient Number of individuals receiving Floor or Cost of Living Adjustment payments Percentage of on-time payments made to retirees System Administration Program Performance Measures: Current number of retirees and beneficiaries receiving benefits Percentage of accurate responses in processing member service requests Retiree on-time processing rate Total benefit payments made during fiscal year (in millions) FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual $795.00 97.00 $755.00 76.00 $784.00 62.00 $791.00 50.00 100.00% 100.00% 100.00% 100.00% FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 87,017.00 99.00% 92,180.00 98.00% 97,323.00 98.00% 101,139.00 98.00% 89.00% $2,800.42 91.00% $3,041.50 90.00% $3,277.55 85.00%* $3,548.15 *FY 2013 performance is due to a 21% increase in scheduled retirements. Governor's Office of Planning and Budget 101 of 103 Technical College System of Georgia Adult Education Program Performance Measures: FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual Duplicate GED transcripts and diplomas issued GED passage rate Hours of professional development courses taken by adult education faculty, administration, and staff members Hours of professional development per adult education faculty, administration, or staff member Number of enrollees in Adult Basic Education Number of enrollees in Adult Secondary Education Number of enrollees in Corrections Education (subset) Number of enrollees in English Literacy and Civics Number of GED test takers who took all 5 tests Number of students who completed one or more levels in Adult Basic Education Number of students who completed one or more levels in Adult Secondary Education Number of students who completed one or more levels in Corrections Education (subset) Number of students who completed one or more levels in English Literacy and Civics Percentage of GED earners who attended a TCSG Adult Education program and then entered postsecondary education or a training program within one year of receiving diploma Percentage of Georgians without a HS credential that were served by TCSG Adult Education programs Total number of students served 31,265.00 63.00% 34,422.00 18.00 48,584.00 6,135.00 4,275.00 17,938.00 30,788.00 16,222.00 2,623.00 1,546.00 5,862.00 N/A 6.10% 72,657.00 33,494.00 61.00% 38,131.00 20.00 48,149.00 5,949.00 4,252.00 12,570.00 31,390.00 15,589.00 2,627.00 1,473.00 4,445.00 N/A 5.40% 64,668.00 29,088.00 64.00% 31,524.00 17.00 41,878.00 5,267.00 4,083.00 13,090.00 28,093.00 18,488.00 2,538.00 1,894.00 5,385.00 N/A 5.00% 60,235.00 29,230.00 72.00% 36,242.00 19.00 38,816.00 3,995.00 4,515.00 12,936.00 21,617.00 18,617.00 2,004.00 1,968.00 5,783.00 20.00% 4.60% 55,747.00 Departmental Administration Program Performance Measures: Number of requests for new reports submitted to the Data Center Return on Investment as measured by the economic impact of: Increase in annual earnings of Tech Ed graduates; Increase in annual earnings of GED graduates; Federal and Other Funds generated by technical colleges; Estimated earnings from jobs created and s State funds per square foot FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 107.00 119.00 101.00 105.00 $1,034.00 $1,153.00 $1,137.00 N/A $27.06 $24.77 $23.88 $23.60 Governor's Office of Planning and Budget 102 of 103 Technical College System of Georgia Quick Start and Customized Services Program Performance Measures: Number of companies that receive company-specific training from the Customized Business and Industry Services program Number of individuals trained by Quick Start Number of jobs created in Georgia with the assistance of the Quick Start New and Expanding Industry program FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 2,232.00 2,445.00 2,844.00 2,991.00 97,560.00 8,880.00 98,544.00 9,507.00 57,993.00 8,622.00 60,155.00 9,431.00 Technical Education Program Performance Measures: Technical education retention rate Total enrollment in credit programs Two-year graduation rate of students who are enrolled in an award program and have 12 hours and at least one vocational course in their enrollment history FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2013 Actual 66.50% 197,059.00 56.30% 67.70% 195,366.00 53.60% 65.30% 156,800.00 56.00% 62.20% 151,150.00 61.00% Governor's Office of Planning and Budget 103 of 103