ROUTE MAP 
 
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For more information, visit Georgia DOT online at dot.ga.gov/DS/Travel/HEROs 
 
 Highway Emergency Response Operators 
Safety is Georgia DOT's number 1 priority. The Highway Emergency Response Operators (HERO) program is critical to enhancing safety in metro Atlanta for the traveling public and emergency responders. HERO is also part of the Department's statewide safety patrol program--the first in the nation--with the Coordinated Highway Assistance & Maintenance Program (CHAMP) that covers interstates outside metro Atlanta. HEROs patrol 24 hours with the primary duty to clear roads and restore normal traffic flow due to an incident. HEROs also help stranded motorists. 
For traffic incidents, HEROs: 
 Patrol 400 miles of metro Atlanta freeways on 31 routes 24/7  Help relieve congestion for consistent traffic flow at incident locations  Assist in clearing stalled vehicles from travel lanes  Support law enforcement, first-response and other emergency agencies 
 
For stranded motorists, HEROs: 
 
Motorists traveling on the interstate MUST slow down and "Move Over" one lane, when HEROs are working --it's the law! 
 
 Change flat tires  Jump-start batteries  Provide fuel or coolant  Push vehicles to the shoulder  Perform minor mechanical repairs 
 
 Administer first aid  Offer the use of a cell phone  Transport motorists to safe areas 
away from traffic 
 
We love our HEROS! 
I want to say a big "Thank You " to the HERO unit. My daughter was on I-285 when her tailpipe fell and started dragging. She pulled over but didn't know what to do. The HERO unit came, helped her out and she was on her way. Thank you so much. You made two very worried parents feel so much better. What a great service! - Evelyn 
How is HERO funded? 
HERO is supported by the Congestion Mitigation/Air Quality Fund under the Atlanta Regional Commission's Incident Management Taskforce. Taskforce members include the Federal Highway Administration; Georgia DOT; traffic reporters; emergency and first-response agencies; and the private sector. The HERO program is sponsored by State Farm. 
Georgia DOT provides HERO service at no charge. 
Call 511 for assistance or to report a traffic problem.