Xpress Operations Statistical Report July 2013 
Operations and Finance Committee September 11, 2013 
 
 Xpress Email and Phone Call Complaints 
 
per 10,000 Boardings (All Routes) 
 
FY 2013 Average: 8.1 / 10k 
 
2 
 
 Xpress Daily Average Out-of-Service Buses (PTM-Operated Routes) 
FY 2013 Average: 10 / Day 
3 
 
 Xpress Cost Recovery (All Routes) 
FY 2013 Average: 
33% 
4 
 
 Xpress Fare Revenue and Expense Report (All Routes) 
5