Xpress Operations Statistical Report June 2013 
GRTA Operations and Finance Committee August 14, 2013 
 
 Reporting Metrics 
1. Call Center Statistics 2. Average Daily Out-of-Service Buses 3. Average Daily Fuel Consumed 4. Cost Recovery 5. Monthly summary of Xpress Revenues and 
Expenses 6. Preview of new format 
2 
 
 Xpress Email & Phone Call Complaints (All Routes) 
 
300 
 
250 
 
200 
 
150 
 
134 
 
121 
 
100 
 
50 
 
212 202 
Average = 147 
80 57 
 
239 
127 92 
 
Complaints per 10K boardings = 
9.6 
 
172 152 
 
170 159 
 
140 
 
Complaints 
 
0 
May-12 Jun-12 Jul-12 Aug-12 Sep-12 Oct-12 Nov-12 Dec-12 Jan-13 Feb-13 Mar-13 Apr-13 May-13 Jun-13 
 
 Xpress Average Daily Out-of-Service Buses (PTM Operated Routes) 
 
20 
 
16.5 
 
14.9 
 
15 
 
12.9 
 
PTM Fleet Size: 105 Number of PTM Buses Required for Pullout: 78 
 
10.3 
 
10.2 
 
10 
 
7.7 
 
7.4 
 
7.1 
 
6.6 
 
7.8 
 
8.4 
 
8.4 
 
5 
 
FY 2013 Goal < 10 
 
0 
 
Out-of-Service Buses/Day 
 
4 
 
 Gallons of Fuel/Day Average Vehicle Miles/Day 
 
Xpress Average Daily Fuel Consumption 
(PTM Operated Routes) 
 
4,500 4,000 3,500 3,000 2,500 2,000 1,500 1,000 
500 0 
 
15,283 14,860 15,262 14,866 14,852 14,847 14,902 14,851 14,864 14,828 14,850 14,725 3,214 3,120 2,958 2,972 3,063 2,962 2,956 2,974 3,066 2,967 2,997 2,944 
 
18,000 16,000 14,000 12,000 10,000 8,000 6,000 4,000 2,000 0 
 
Gallons/Day Miles/Day 
5 
 
 YTD Cost Recovery 
 
Xpress FY 2013 Cost Recovery (YTD for All Routes) 
 
40% 38% 
 
FY 2013 YTD Recovery Ratio 
 
36% 34% 
 
35.7% 33.7% 34.8% 34.1% 34.4% 34.2% 34.7% 33.8% 33.5% 33.7% 34.0% 33.2% 
 
32% 
 
30% 
 
28% 
 
FY 2013 Goal  31.7% 
 
26% 
 
6 
 
 Operating Revenues Fare Revenue 
Operating Expenses GRTA Administration Transportation Fuel Park & Ride Total Operating Expenses 
Net Cost of Operations 
 
FY 2013 Year End Report 
Summary of Revenues and Expenses 
 
Prior Fiscal YTD Actual 
 
Fiscal YEAR to Date 
 
Current 
 
Current 
 
Fiscal Year 
 
Fiscal Year 
 
Projection 
 
Actual 
 
% Prior 
 
% Projection 
 
$ 6,914,263 
 
$ 6,916,542 
 
$ 6,834,982 
 
99% 
 
99% 
 
$ 2,509,702 $ 12,334,201 $ 4,409,305 $ 914,245 $ 20,167,454 
 
$ 3,395,419 $13,292,032 $ 4,270,882 $ 897,081 $21,855,414 
 
$ 2,277,765 $ 12,977,157 $ 4,459,459 $ 871,587 $ 20,585,968 
 
91% 105% 101% 
95% 102% 
 
67% 98% 104% 97% 94% 
 
$ 13,253,190 
 
$14,938,872 
 
$ 13,750,985 
 
104% 
 
92% 
 
Prior Year Actual 
 
Total Operating Revenues 
 
$6,914,263 $6,834,982 
 
Total Operating Expenses 
 
$20,167,454 $20,585,968 
 
Net Cost of Operations 
 
$13,253,190 $13,750,985 
 
Current Year Actual 
 
Current Year Projection 
 
7 
 
 Month-to-Date Performance 
Target 
Previous Month-toDate Value 
 
Year-to-Date Performance 
Target 
Previous Year-to-Date 
Value 
 
Current Month-toDate Value 
 
Current Year-to-Date 
Value 
 
8