Xpress Operations Statistical Report April 2013 
GRTA Operations and Finance Committee June 12, 2013 
 
 Reporting Metrics 
1. Call Center Statistics 2. Average Daily Out-of-Service Buses 3. Average Daily Fuel Consumed 4. Cost Recovery 5. Monthly summary of Xpress Revenues and 
Expenses 
2 
 
 Xpress Email & Phone Call Complaints (All Routes) 
 
300 
 
250 
 
200 
 
150 
 
134 
 
121 
 
100 
 
50 
 
239 212 
202 
 
80 57 
 
127 92 
Average = 144 
 
Complaints per 10K boardings = 7 
172 152 140 
 
Complaints 
 
0 
May-12 Jun-12 Jul-12 Aug-12 Sep-12 Oct-12 Nov-12 Dec-12 Jan-13 Feb-13 Mar-13 Apr-13 
 
 Xpress Average Daily Out-of-Service Buses (PTM Operated Routes) 
 
20 
16.5 14.9 
15 12.9 
 
PTM Fleet Size: 105 
Number of PTM Buses Required for Pullout: 
78 
 
10.3 
 
10 
 
7.7 
 
7.4 
 
7.1 
 
6.6 
 
7.8 
 
8.4 
 
FY 2013 Goal < 10 
5 
 
Out-of-Service Buses/Day 
 
0 Jul-12 Aug-12 Sep-12 Oct-12 Nov-12 Dec-12 Jan-13 Feb-13 Mar-13 Apr-13 
4 
 
 Gallons of Fuel/Day Average Vehicle Miles/Day 
 
Xpress Average Daily Fuel Consumption 
(PTM Operated Routes) 
 
4,500 4,000 
 
15,283 14,860 15,262 14,866 14,852 14,847 14,902 14,851 14,864 14,828 
 
18,000 16,000 
 
3,500 3,214 3,120 
2,958 
3,000 
 
14,000 
2,972 3,063 2,962 2,956 2,974 3,066 2,967 
12,000 
 
2,500 
 
10,000 
 
2,000 
 
8,000 
 
1,500 
 
6,000 
 
1,000 
 
4,000 
 
500 
 
2,000 
 
0 
 
0 
 
Jul-12 Aug-12 Sep-12 Oct-12 Nov-12 Dec-12 Jan-13 Feb-13 Mar-13 Apr-13 
 
Gallons/Day Miles/Day 
 
5 
 
 Xpress FY 2013 Cost Recovery (YTD for All Routes) 
 
YTD Cost Recovery 
 
40% FY 2013 YTD Recovery Ratio 
38% 
 
35.7% 
 
36% 
 
34% 
 
34.8% 33.7% 
 
34.1% 34.4% 34.2% 34.7% 
 
33.8% 33.5% 33.7% 
 
32% 
 
30% FY 2013 Goal  31.7% 
28% 
 
26% Jul-12 Aug-12 Sep-12 Oct-12 Nov-12 Dec-12 Jan-13 Feb-13 Mar-13 Apr-13 
 
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 April 2013 Monthly Operations Report 
Summary of Revenues and Expenses 
 
Operating Revenues Fare Revenue 
 
Prior Year MTD Actual 
 
MONTH to Date 
 
Current Month Projection 
 
Current Month Actual 
 
% 
 
% 
 
Prior Projection 
 
$ 566,379 $ 612,699 $ 582,360 103% 
 
95% 
 
Operating Expenses 
 
GRTA Administration 
 
$ 220,466 $ 282,952 $ 195,988 89% 
 
69% 
 
Transportation 
 
$ 1,078,103 $ 1,070,948 $ 1,057,073 98% 
 
99% 
 
Fuel 
 
$ 371,296 $ 375,600 $ 363,676 98% 
 
97% 
 
Park & Ride 
 
$ 49,834 $ 58,570 $ 48,449 97% 
 
83% 
 
Total Operating Expenses 
 
$ 1,719,699 $ 1,788,070 $ 1,665,186 97% 
 
93% 
 
Net Cost of Operations 
 
$ 1,153,320 $ 1,175,371 $ 1,082,826 94% 
 
92% 
 
Prior Fiscal YTD Actual 
 
Fiscal YEAR to Date 
 
Current Fiscal Year Projection 
 
Current Fiscal Year 
 
% Prior 
 
Actual 
 
% Projection 
 
$ 5,849,406 $ 5,746,843 $ 5,757,155 98% 100% 
 
$ 1,910,035 $ 10,444,424 $ 3,641,171 $ 773,373 $ 16,769,003 
 
$ 2,829,516 $11,314,229 $ 3,555,498 $ 779,941 $18,479,184 
 
$ 1,867,722 $ 10,654,690 $ 3,774,458 $ 755,279 $ 17,052,149 
 
98% 102% 104% 
98% 102% 
 
$ 10,919,597 $12,732,341 $ 11,294,994 103% 
 
66% 94% 106% 97% 92% 
89% 
 
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