Xpress Operations Statistical Report September 2012 GRTA Board of Directors November 14, 2012 Complaints Consolidated Cobb County Transit (CCT) and Gwinnett County Transit (GCT) Xpress System 180 160 155 140 120 100 80 80 60 40 20 0 September 2011 September 2012 2 Customer Complaints September 2012 15 14 14 13 12 11 10 9 8 7 6 5 4 4 3 3 2 2 1 0 Fare Card Maintenance Driver Didn't Bus Late Stop 10 Bus Early 3 Maintenance GRTA Operated Routes Road Calls Miles Between Road Calls 30 27 25 20 20,000 18 15,000 11,793 16,109 15 10,000 10 5,000 5 0 September 2011 September 2012 0 September 2011 September 2012 4 Cost Recovery 50.0% 40.0% 30.0% Xpress System including CCT and GCT 46.1% 37.5% 31.0% 20.0% 10.0% September 2011 Goal September 2012 5 September 2012 Monthly Operations Report Summary of Revenues and Expenses Operating Revenues Total Operating Revenues Prior Year MTD Actual MONTH to Date Current Current Month Month Projection Actual % % Prior Projection $ 521,878 $ 529,150 $ 539,410 103% 102% Operating Expenses GRTA Administration Transportation Fuel Park & Ride Total Operating Expenses $ 89,562 $ 1,003,492 $ 376,734 $ 62,223 $ 1,532,012 $ 282,952 $ 1,048,104 $ 317,787 $ 58,570 $ 1,707,412 $ 205,478 $ 862,139 $ 319,733 $ 50,526 $ 1,437,875 229% 86% 85% 81% 94% 73% 82% 101% 86% 84% Net Cost of Operations $ 1,010,134 $ 1,178,263 $ 898,465 89% 76% Prior Year Actual Total Operating Revenues $521,878 $539,410 Current Year Actual Current Year Projection Prior Fiscal YTD Actual Fiscal YEAR to Date Current Current Fiscal Year Fiscal Year Projection Actual % % Prior Projection $ 1,764,785 $ 1,754,548 $ 1,758,242 100% 100% $ 288,534 $ 3,589,872 $ 1,078,275 $ 187,373 $ 5,144,054 $ 848,855 $ 3,621,328 $ 1,038,286 $ 274,951 $ 5,783,420 $ 512,021 $ 3,193,782 $ 1,101,677 $ 241,856 $ 5,049,335 177% 89% 102% 129% 98% 60% 88% 106% 88% 87% $ 3,379,269 $ 4,028,872 $ 3,291,093 97% 82% Prior Year Actual Total Operating Revenues $1,764,785 $1,758,242 Current Year Actual Current Year Projection Total Operating Expenses $1,532,012 $1,437,875 Total Operating Expenses $5,144,054 $5,049,335 Net Cost of Operations $1,010,134 $898,465 Net Cost of Operations $3,379,269 $3,291,093 6 September 2012 Monthly Operations Report Summary of Revenues and Expenses Operating Revenues Total Operating Revenues Prior Year MTD Actual MONTH to Date Current Current Month Month Projection Actual % % Prior Projection $ 521,878 $ 529,150 $ 539,410 103% 102% Operating Expenses GRTA Administration Transportation Fuel Park & Ride Total Operating Expenses $ 89,562 $ 1,003,492 $ 376,734 $ 62,223 $ 1,532,012 $ 282,952 $ 1,048,104 $ 317,787 $ 58,570 $ 1,707,412 $ 205,478 $ 862,139 $ 319,733 $ 50,526 $ 1,437,875 229% 86% 85% 81% 94% 73% 82% 101% 86% 84% Net Cost of Operations $ 1,010,134 $ 1,178,263 $ 898,465 89% 76% Prior Year Actual Total Operating Revenues $521,878 $539,410 Current Year Actual Current Year Projection Prior Fiscal YTD Actual Fiscal YEAR to Date Current Current Fiscal Year Fiscal Year Projection Actual % % Prior Projection $ 1,764,785 $ 1,754,548 $ 1,758,242 100% 100% $ 288,534 $ 3,589,872 $ 1,078,275 $ 187,373 $ 5,144,054 $ 848,855 $ 3,621,328 $ 1,038,286 $ 274,951 $ 5,783,420 $ 512,021 $ 3,193,782 $ 1,101,677 $ 241,856 $ 5,049,335 177% 89% 102% 129% 98% 60% 88% 106% 88% 87% $ 3,379,269 $ 4,028,872 $ 3,291,093 97% 82% Prior Year Actual Total Operating Revenues $1,764,785 $1,758,242 Current Year Actual Current Year Projection Total Operating Expenses $1,532,012 $1,437,875 Total Operating Expenses $5,144,054 $5,049,335 Net Cost of Operations $1,010,134 $898,465 Net Cost of Operations $3,379,269 $3,291,093 7 September 2012 Monthly Operations Report Summary of Revenues and Expenses Operating Revenues Total Operating Revenues Prior Year MTD Actual MONTH to Date Current Current Month Month Projection Actual % % Prior Projection $ 521,878 $ 529,150 $ 539,410 103% 102% Operating Expenses GRTA Administration Transportation Fuel Park & Ride Total Operating Expenses $ 89,562 $ 1,003,492 $ 376,734 $ 62,223 $ 1,532,012 $ 282,952 $ 1,048,104 $ 317,787 $ 58,570 $ 1,707,412 $ 205,478 $ 862,139 $ 319,733 $ 50,526 $ 1,437,875 229% 86% 85% 81% 94% 73% 82% 101% 86% 84% Net Cost of Operations $ 1,010,134 $ 1,178,263 $ 898,465 89% 76% Prior Year Actual Total Operating Revenues $521,878 $539,410 Current Year Actual Current Year Projection Prior Fiscal YTD Actual Fiscal YEAR to Date Current Current Fiscal Year Fiscal Year Projection Actual % % Prior Projection $ 1,764,785 $ 1,754,548 $ 1,758,242 100% 100% $ 288,534 $ 3,589,872 $ 1,078,275 $ 187,373 $ 5,144,054 $ 848,855 $ 3,621,328 $ 1,038,286 $ 274,951 $ 5,783,420 $ 512,021 $ 3,193,782 $ 1,101,677 $ 241,856 $ 5,049,335 177% 89% 102% 129% 98% 60% 88% 106% 88% 87% $ 3,379,269 $ 4,028,872 $ 3,291,093 97% 82% Prior Year Actual Total Operating Revenues $1,764,785 $1,758,242 Current Year Actual Current Year Projection Total Operating Expenses $1,532,012 $1,437,875 Total Operating Expenses $5,144,054 $5,049,335 Net Cost of Operations $1,010,134 $898,465 Net Cost of Operations $3,379,269 $3,291,093 8 September 2012 Monthly Operations Report Summary of Revenues and Expenses Operating Revenues Prior Year MTD Actual MONTH to Date Current Current Month Month Projection Actual % % Prior Projection Total Operating Revenues $ 521,878 $ 529,150 $ 539,410 103% 102% Operating Expenses GRTA Administration Transportation Fuel Park & Ride Total Operating Expenses $ 89,562 $ 1,003,492 $ 376,734 $ 62,223 $ 1,532,012 $ 282,952 $ 1,048,104 $ 317,787 $ 58,570 $ 1,707,412 $ 205,478 $ 862,139 $ 319,733 $ 50,526 $ 1,437,875 229% 86% 85% 81% 94% 73% 82% 101% 86% 84% Net Cost of Operations $ 1,010,134 $ 1,178,263 $ 898,465 89% 76% Prior Year Actual Total Operating Revenues $521,878 $539,410 Current Year Actual Current Year Projection Total Operating Expenses $1,532,012 $1,437,875 Net Cost of Operations $1,010,134 $898,465 Prior Fiscal YTD Actual Fiscal YEAR to Date Current Current Fiscal Year Fiscal Year Projection Actual % % Prior Projection $ 1,764,785 $ 1,754,548 $ 1,758,242 100% 100% $ 288,534 $ 3,589,872 $ 1,078,275 $ 187,373 $ 5,144,054 $ 848,855 $ 3,621,328 $ 1,038,286 $ 274,951 $ 5,783,420 $ 512,021 $ 3,193,782 $ 1,101,677 $ 241,856 $ 5,049,335 177% 89% 102% 129% 98% $ 3,379,269 $ 4,028,872 $ 3,291,093 97% 60% 88% 106% 88% 87% 82% Prior Year Actual Total Operating Revenues $1,764,785 $1,758,242 Total Operating Expenses $5,144,054 $5,049,335 Net Cost of Operations $3,379,269 $3,291,093 Current Year Actual Current Year Projection 9 Questions? Steve Hendershott Chief Regional Transit Operations Officer shendershott@grta.org 404-463-2035 10