PERFORMANCE MEASURES REPORT Fiscal Year 2026 GOVERNOR'S OFFICE OF PLANNING AND BUDGET Fiscal Year 2026 Performance Measure Report The Office of Planning and Budget publishes performance measures annually. For the FY 2026 budget cycle, agencies reported actual program performance data for FY 2021 through FY 2024 for workload, efficiency, and outcome measures. Measuring performance in these three areas helps state decision makers and agency stakeholders understand how well programs are operating and whether they are achieving their intended purpose. Measures in this report are organized by both agency and program. The statistics in this report are included as they were entered by the agency or in consultation with the agency. As such, any questions regarding a specific performance measure should be directed to the respective agency. i Table of Contents Court of Appeals.................................................................................................................................................. 1 Supreme Court..................................................................................................................................................... 2 State Accounting Office...................................................................................................................................... .3 Department of Administrative Services...............................................................................................................5 Department of Agriculture...................................................................................................................................9 Department of Banking and Finance................................................................................................................. 11 Department of Behavioral Health and Developmental Disabilities.................................................................. 12 Department of Community Affairs....................................................................................................................17 Department of Community Health.................................................................................................................... 22 Department of Community Supervision............................................................................................................ 29 Department of Corrections................................................................................................................................ .32 Department of Defense...................................................................................................................................... 37 Department of Driver Services.......................................................................................................................... 39 Bright from the Start: Georgia Department of Early Care and Learning.......................................................... 42 Department of Economic Development............................................................................................................ 44 Department of Education................................................................................................................................... 46 Employees' Retirement System of Georgia....................................................................................................... 54 State Forestry Commission................................................................................................................................ 55 Office of the Governor.......................................................................................................................................56 Department of Human Services......................................................................................................................... 62 Commissioner of Insurance............................................................................................................................... 70 Georgia Bureau of Investigation........................................................................................................................72 Department of Juvenile Justice.......................................................................................................................... 76 Department of Labor..........................................................................................................................................78 Department of Law............................................................................................................................................ 79 Department of Natural Resources......................................................................................................................80 State Board of Pardons and Paroles................................................................................................................... 83 State Properties Commission............................................................................................................................. 85 Georgia Public Defender Council......................................................................................................................86 Department of Public Health............................................................................................................................. 87 Department of Public Safety..............................................................................................................................92 Public Service Commission............................................................................................................................... 97 Board of Regents of the University System of Georgia.................................................................................... 98 Department of Revenue................................................................................................................................... 106 Secretary of State............................................................................................................................................. 110 Georgia Student Finance Commission............................................................................................................ 115 Teachers Retirement System........................................................................................................................... 121 Technical College System of Georgia............................................................................................................. 122 Department of Transportation..........................................................................................................................125 Department of Veterans Service...................................................................................................................... 129 State Board of Workers' Compensation...........................................................................................................131 Georgia General Obligation Debt Sinking Fund............................................................................................. 132 ii Program Performance Measures: Court of Appeals Court of Appeals Appellate Filings Cases Disposed Revenue from Appellate Court Fees Average caseload per judge for cases filed Average caseload per judge for cases disposed FY 2021 Actual FY 2022 Actual FY 2023 Actual FY 2024 Actual 2,526 2,752 $384,839 168 183 2,663 2,510 $399,720 167 178 2,502 2,485 $387,010 167 166 2,492 2,503 $396,210 166 167 1 Program Performance Measures: Supreme Court Supreme Court of Georgia Appellate filings Revenue from Appellate Court fees Average Caseload per Justice for cases filed FY 2021 Actual FY 2022 Actual FY 2023 Actual FY 2024 Actual 1,374 $154,239 1,374 1,328 $160,001 1,328 1,227 $154,108 1,227 1,405 $146,324 1,405 2 Program Performance Measures: State Accounting Office Financial Systems Number of customers/users supported by Human Capital Management (HCM) Number of customers/users supported by Financials Number of customer support tickets generated Number of customer support tickets closed Percentage of Financial issues responded to, diagnosed, and resolved within Service Level Agreement parameters Percentage of Human Capital Management issues responded to, diagnosed, and resolved within Service Level Agreement parameters Shared Services Number of agencies participating in Payroll Shared Services Number of employees paid through Payroll Shared Services Number of agencies participating in the state's Travel & Expense program Number of travel reimbursements processed FY 2021 Actual FY 2022 Actual FY 2023 Actual FY 2024 Actual 75,726 91,793 40,882 40,744 96.00% 96.9% 73,811 96,247 45,129 45,009 97.30% 98.1% 75,536 102,185 48,525 48,502 97.49% 96.9% 77,582 108,346 30,600 30,105 98.10% 97.2% 25 14,769 69 34,409 26 14,251 71 68,150 26 14,603 71 96,205 27 14,569 71 105,492 Statewide Accounting and Reporting Days from prior fiscal year end to publish the Annual Comprehensive Financial Report (ACFR) Days from prior fiscal year end to publish the Budgetary Compliance Report (BCR) Submit Annual Schedule of Expenditures of Federal Awards (SEFA) within 60 days of Annual Comprehensive Financial Report (ACFR) (1=Meet; 2=Did Not Meet) 262 208 250 215 164 175 183 196 1 1 1 1 3 Program Performance Measures: State Accounting Office: Attached Agencies State Ethics Commission Number of existing cases on July 1 Number of complaints received Number of action initiated by Commission staff Number of cases resolved under 2 years old Number of cases resolved older than 2 years Georgia State Board of Accountancy Individual CPA renewals processed CPA firm renewals processed FY 2021 Actual FY 2022 Actual FY 2023 Actual FY 2024 Actual 191 123 149 126 16 48 25 63 9 90 81 50 36 29 66 66 57 34 56 53 189 20,263 222 1,505 365 20,454 382 1,677 4 Program Performance Measures: Department of Administrative Services Certificate of Need Appeal Panel Number of Certificate of Need appeals filed Number of Certificate of Need hearings held Number of Certificate of Need appeals held resulting in a reversed decision Amount of filing fees collected Number of filing appellant parties Average number of hours spent per appeal Average number of days to issue a decision on a CON appeal Departmental Administration (DOAS) Number of enterprise-wide contract award protests Number of training opportunities offered to employees Percentage of employees successfully completing training/professional development Number of service center tickets Percent of successfully resolved tickets Number of audit findings Agency turnover rate Number of payments processed Percentage of payments processed electronically Fleet Management Number of active assets enrolled in the state's fleet. Proportion of active state assets enrolled in the motor vehicle maintenance program Number of safety trainings completed following "Report My Driving" calls from constituents Average preventative maintenance costs for participating vehicles Number of active state assets enrolled in the motor vehicle maintenance program FY 2021 Actual FY 2022 Actual FY 2023 Actual FY 2024 Actual 10 10 4 $27,000 18 86.75 297.50 7 1 6 $19,500 13 88.40 268.90 5 1 0 $40,500 7 63.98 124.50 5 3 2 $67,000 9 100.70 605.70 61 2,032 100.00% 54,462 100.00% 0 10.38% 4,630 87.00% 47 3,562 100.00% 51,190 100.00% 0 16.90% 3,462 84.80% 34 3,804 100.00% 34,698 91.00% 0 21.70% 3,926 84.90% 51 3,710 100.00% 46,516 94.06% 0 7.50% 3,951 87.41% 17,454 99.93% 273 $238.00 17,396 17,567 99.00% 273 $246.00 17,590 18,230 99.00% 360 $308.00 17,439 19,991 99.00% 442 $346.00 21,272 5 Program Performance Measures: Human Resources Administration Number of active benefit-eligible executive branch state employees in the Enterprise Resource Planning system Proportion of eligible state employees enrolled in an employee-paid Flexible Benefit offering Employee customers' overall satisfaction with the Benefits Operations Center. Employees or candidates identified for risk based on results of the Drug Testing program. Number of applications submitted to job requisitions through Team Georgia Careers Number of jobs posted through Team Georgia Careers Number of state entities using Team Georgia Careers platform for job vacancy posting and applicant tracking FY 2021 Actual 42,938 88.60% 86.40% 225 252,703 10,805 86 FY 2022 Actual 42,006 87.58% 89.25% 252 214,995 14,336 88 FY 2023 Actual 43,471 84.90% 87.50% 364 261,059 13,021 89 FY 2024 Actual 45,782 84.13% 88.00% 487 294,636 11,374 84 Risk Management Number of claims accepted for review under the Workers Compensation, Liability, and Property programs Percent of cases settled without litigation Number of unemployment claims filed Number of claims accepted for review under the Cyber Insurance program Percentage of active Worker's Compensation claims that include lost time costs Percentage of Liability claims that are tort claims Percentage of Liability claims that are broad form claims Number of claims settled from Worker's Compensation claims Number of claims settled from Subsequent Injury Trust Fund claims Number of settlements reached from Ante Litem Notices 10,671 86.00% 3,697 2 53% 89% 11% 0 6 45 10,379 81.00% 2,488 1 36% 88% 12% 155 4 30 10,782 84.00% 1,323 1 29% 89% 12% 613 2 19 10,891 87.00% 1,366 0 47% 80% 17% 178 1 26 State Purchasing Amount of state entity spend through the Purchasing Card program reviewed under the continuous monitoring function Proportion of state entity Chief Procurement Officers that are certified purchasers Estimated amount of cost savings/avoidance from recently completed new or renewal Statewide contracts $54,659,969 95% $12,230,952 $59,942,480 95% $10,390,440 $62,379,582 97% $9,809,790 $64,408,391 97% $9,873,555 6 Program Performance Measures: Number of agencies using the Team Georgia Marketplace application for their procurement processes Number of active supplier contracts for statewide commodity categories. Number of state, local and supplier training participants for the state purchasing program Amount of annual rebate generated by the p-card program FY 2021 Actual 60 77 11,706 $3,682,580 FY 2022 Actual 62 80 13,214 $4,487,815 FY 2023 Actual 62 84 14,452 $5,171,220 FY 2024 Actual 62 80 11,501 $5,218,665 Surplus Property Amount of sales in the State Surplus Property program Proportion of State Surplus Property transactions that are redistributed Amount of funds returned to state entities from sales in the State Surplus Property program Proportion of surplus property transactions redistributed to state agencies Proportion of surplus property transactions redistributed to eligible local governments and nonprofits Number of annual property transactions received $7,550,541 11.00% $4,736,796 1.80% 5.30% 7,289 $8,094,489 9.30% $5,197,062 5.20% 1.30% 7,355 $7,040,118 9.20% $5,684,563 5.80% 1.30% 8,138 $6,185,490 9.10% $4,325,799 4.70% 1.70% 7,382 7 Program Performance Measures: Department of Administrative Services: Attached Agencies Office of State Administrative Hearings Number of cases filed Number of cases per judge Average cost per case Number of cases filed with the tax tribunal FY 2021 Actual FY 2022 Actual FY 2023 Actual FY 2024 Actual 27,971 2,664 $202.00 434 29,344 2,668 $192.00 568 31,571 3,157 $188.00 404 49,983 4,998 $130.00 455 Office of the State Treasurer Number of Transactions in the statewide merchant card contract Meet or exceed investment performance while adhering to relevant guidelines and show earnings on State General Funds invested by OST. The number of entities that had bank accounts and services evaluated 10,111,197 $7,623,183 15 13,477,414 16,286,711 13,859,858 $43,269,545 $847,260,821 $1,350,162,016 11 12 12 Payments to Georgia Aviation Authority Number of hours flown, public safety hours, natural resource hours, and passenger transportation hours Percentage of allotted flight hours utilized Number of flights scheduled annually Number of private flight vendors utilized 198 44% 75 3 378 85% 174 3 327 73% 101 3 321 72% 100 3 Payments to Georgia Technology Authority Number of telephone calls placed to the "1-800-Georgia" call center requesting assistance Average wait time for 1-800-Georgia telephone calls Proportion of agencies compliant with STARR report Number of unique visits to Georgia.gov website Average time for GETS service desk incident resolution Number of projects reviewed by Critical Projects Review Panel Average dollar amount of projects reviewed by Critical Projects Review Panel Number of projects reviewed by Large IT Project Executive Decision-Making Board Average dollar amount of projects reviewed by Large IT Project Executive Decision-Making Board 274,322 137 seconds 0.88 11.6 million 5.31 21 $17,084,962 0 $0 117,652 5 seconds 0.77 8.8 million 9.08 20 $15,961,915 0 $0 131,444 29 seconds 0.71 12.0 million 2.36 25 $17,772,173 0 $0 122,767 24 seconds 0.85 12.3 million 1.82 31 $11,689,279 0 $0 8 Program Performance Measures: Department of Agriculture Consumer Protection Number of establishments inspected. Percentage of establishments out of compliance warranting follow-up inspection Number of violative samples from regulated food products Percentage of non-compliant establishments found to be compliant at follow-up inspection Percentage of inspections completed Percentage of food establishments inspected for regulatory compliance Percentage of fuel establishments inspected for regulatory compliance (based on an 18 month inspection cycle) Percentage of companion animal establishments inspected for regulatory compliance Departmental Administration (DOA) Percentage of calls answered in call centers Percentage of IT tickets completed within 48 hours of being submitted Program turnover rate Number of audit findings Number of licenses issued FY 2021 Actual FY 2022 Actual FY 2023 Actual FY 2024 Actual 147,610 13.28% 36 75.14% 78.11% 60.00% 77.00% 55.00% 11,064 12.53% 1 100.00% 100.00% 100.00% 94.00% N/A 107,683 10.11% 62 76.00% 75.00% 64.00% 89.00% 59.00% 106,501 10.00% 45 100.00% 100.00% 100.00% 85.00% N/A 95.30% 93.75% 11.83% N/A 75,895 96.47% 97.00% 11.37% N/A 77,136 96.35% 99.00% 19.11% N/A 78,384 94.60% 100.00% 11.20% N/A 80,236 Marketing and Promotion Number of Georgia Grown participants Percentage of total Farmers Market space leased to vendors Number of farmers, retailers, and wholesalers utilizing the Atlanta Farmers Market Percentage increase in total users of the Atlanta Farmers' Market 1,467 100% 29,955 0.00% 1,520 100% 25,337 0.00% 1,480 100% 23,965 0.00% 1,520 100% 23,966 0.00% Poultry Veterinary Diagnostic Labs Number of avian influenza tests provided to poultry growers and hobbyists Number of samples submitted to the poultry lab network for diagnostic testing Number of reported diseases tested using monitoring standards Number of tests performed 366,598 60,249 15 1,427,898 405,005 63,663 15 1,547,140 471,098 64,094 15 1,631,774 480,000 64,094 15 1,650,784 9 Program Performance Measures: Department of Agriculture: Attached Agencies Payments to Georgia Agricultural Exposition Authority Number of visitors to the National Fair Percentage of total expenditures funded through self-generated funds Gross fair revenues Gross event revenues Amount in capital reserves Number of visitors (fair and non-fair per calendar year) Number of Events Hosted FY 2021 Actual FY 2022 Actual FY 2023 Actual FY 2024 Actual 0 60.70% $3,817,712 $3,389,613 $354,052 0 96 485,758 91.10% $7,606,027 $5,243,682 $6,110,045 1,017,541 172 543,120 94.00% $8,426,447 $5,166,760 $6,038,603 1,022,580 181 487,874 93.90% $7,805,084 $5,062,439 $3,109,096 965,653 181 State Soil and Water Conservation Commission Amount of electronic payments processed Number of audit findings Number of Georgia Soil and Water Conservation Commission/United States Department of Agriculture watershed dams maintained Number of agricultural irrigation systems audited for application uniformity Number of Georgia Soil and Water Conservation/United States Department of Agriculture watershed dams rehabilitated to meet safe dam criteria and to provide continued flood control Number of million gallons of potential water saved by mobile irrigation lab contracted audits Number of individuals certified or recertified in erosion and sedimentation control Number of erosion control plans reviewed Number of agricultural acres protected and benefited by conservation plans Number of citizens educated through district sponsored events Agency Turnover Rate Percentage of state funds as compared to agency total funds. Average cost per plan to review an erosion control plan by Georgia Soil and Water Conservation Commission staff 44.00% 0 200 0 25 0.0 10,386 4,441 193,485 331,000 11.00% 73.00% $65.98 43.00% 0 255 0 25 0.0 12,380 3,710 248,184 413,750 5.00% 80.00% $109.25 42.00% 0 305 0 27 0.0 10,559 3,234 252,506 679,000 17.00% 83.00% $69.91 42.00% 0 365 0 27 0.0 12,178 3,847 416,929 750,000 17.00% 84.00% $94.33 10 Program Performance Measures: Department of Banking and Finance Departmental Administration (DBF) Percentage of fees and fines submitted electronically Agency turnover rate Number of audit findings FY 2021 Actual FY 2022 Actual FY 2023 Actual FY 2024 Actual 99% 14% 0 99% 12% N/A 99% 15% 0 99% 13% 0 Financial Institution Supervision Average examination turnaround time for bank and credit union examinations (in calendar days) Average report turnaround time for bank and credit union examinations (in calendar days) Number of examinations conducted of state-chartered banks and credit unions Number of formal administrative actions outstanding for banks and credit unions Percentage of problem banks that showed improvement at their next examination Non-Depository Financial Institution Supervision Number of risk-based examinations and investigations conducted Number of administrative actions issued to licensed and unlicensed entities Average number of calendar days required to process a mortgage broker, mortgage lender, or mortgage loan originator license1 Average number of calendar days required to process a Money Service Business license or registration1 Number of approved licensees Number of new applications Number of exams completed 52 24 83 5 30% 52 27 88 5 50% 57 31 66 7 50% 61 33 73 5 43% 242 375 2 7 28,288 13,224 253 204 361 2 4 34,411 13,299 217 236 420 20 49 28,506 7,035 198 239 474 12 66 26,457 6,533 195 1Starting in FY 2023, the Department of Banking and Finance began tracking these measures from the date an application is first submitted as opposed to the date when all necessary items to complete the application have been submitted. 11 Program Performance Measures: Department of Behavioral Health and Developmental Disabilities Adult Addictive Diseases Services Number of clients served in community-based detoxification and crisis services Number of clients served in community-based treatment Number of clients served in recovery services Percentage of clients discharged from crisis or detoxification programs who receive follow-up behavioral health services within 14 days Percentage of clients not returning for new services within 90 days of discharge Percentage of women successfully completing treatment in the Women's Treatment and Recovery Support Program (formerly Ready for Work program) Percentage of clients active in treatment 90 days after beginning non-crisis stabilization services Adult Developmental Disabilities Services Persons served in community-based adult developmental disabilities services Number of persons receiving supported employment Average Mobile Crisis Team response time (in minutes) Average cost per New Options Waiver Number of Georgia consumers on waiting list for waivers as of June 30 Number of developmental disabilities consumers transitioned from Georgia's state hospitals to the community Average cost per Comprehensive Supports Waiver Average cost per Comprehensive Supports Waiver to transition a person from a State Psychiatric Hospital Number of individuals transitioned from the waiver planning list into waiver services Percent of individuals on waiting list who received non-waiver services as of June 30 Number of individuals on waiting list who received non-waiver services as of June 30 Adult Forensic Services Percentage of incompetent to stand trial clients completing restoration who were opined to be competent Number of adult outpatient evaluations completed: pretrial, incompetent to stand trial, and civil commitment Number of adult inpatient evaluations completed: pretrial, incompetent to stand trial, and civil commitment FY 2021 Actual FY 2022 Actual FY 2023 Actual FY 2024 Actual 10,138 49,068 63,772 4.00% 76.00% 32.00% 31.11% 8,003 48,142 23,508 24.00% 77.10% 29.00% 31.45% 8,197 47,018 32,125 28.00% 77.00% 29.00% 32.00% 10,363 45,705 50,673 28.03% 76.30% 22.65% 32.56% 15,133 1,071 70 $11,479 7,328 12 $72,386 $59,460.00 477 16.60% 1,324 16,248 1,854 86 $12,769 7,155 8 $74,084 $19,445.00 525 29.00% 2,075 16,409 1,950 86 $14,306 7,157 7 $78,684 $26,806.75 756 29.00% 2,082 16,829 1,860 31 $14,962 7,424 10 $80,940 $34,513.93 776 30.08% 2,233 79% 2,366 938 79% 2,763 812 87% 2,885 889 80% 3,322 870 12 Program Performance Measures: Number of individuals declared incompetent to stand trial who completed restoration Median length of stay in years of civilly committed ISTS and NGRIs in state hospital on last day of fiscal year Percentage of long-term forensic clients who are discharged Number served in community integration home and supervised apartments Number of forensic individuals on conditional release being monitored by DBHDD on June 30 Percentage of long-term discharges readmitted to hospital within 180 days of discharge or conditional release Percentage of pretrial evaluations completed within 45 days of court order FY 2021 Actual 432 3.4 18% 147 315 14% 39% FY 2022 Actual 410 3.4 15% 133 310 11% 28% FY 2023 Actual 445 4.2 16% 126 267 11% 15% FY 2024 Actual 529 4.4 12% 120 230 15% 12% Adult Mental Health Services Number of adult mental health consumers served in state facilities Number of adult mental health consumers served in community Number of persons receiving peer services Percentage of adult mental health consumers served in state facilities Percentage of homeless individuals in adult community mental health services who obtain stable housing while enrolled in services Average response time for Mobile Crisis Response services (in minutes) Percentage of people enrolled in supportive employment who are competitively employed Number of adult mental health consumers who received crisis services Percentage of Assertive Community Treatment (ACT) clients admitted to psychiatric hospitals Child and Adolescent Addictive Diseases Services Number of youth served by Core Services providers Number of youth served in Clubhouse Recovery Support Services Number of youth served in Intensive Residential Treatment (IRT) Percentage of youth who experience a reduction in alcohol and/or substance abuse while in treatment Percentage of patients admitted to an IRT program within 30 days of screening 1,813 132,329 3,706 1.40% 47.10% 70 33.90% 22,401 4.40% 1,298 116,145 3,483 1.10% 45.60% 83 36.40% 21,873 4.60% 1,178 113,661 3,395 1.03% 42.50% 78 33.60% 23,500 5.10% 1,201 115,786 3,568 1.00% 41.50% 36 31.00% 25,250 5.80% 177 234 69 44% 93% 115 224 53 29% 83% 127 316 41 57% 73% 152 284 55 35% 84% Child and Adolescent Developmental Disabilities Persons served in community-based child and adolescent developmental disabilities programs 3,008 3,256 3,205 3,410 13 Program Performance Measures: Number of children and adolescents receiving family support services Percentage of first time family support services recipients who were children or adolescents FY 2021 Actual 2,835 5.76% FY 2022 Actual 2,732 58.80% FY 2023 Actual 3,125 48.30% FY 2024 Actual 3,345 50.58% Child and Adolescent Forensic Services Number of evaluations completed on juveniles in juvenile or superior court Number of children and adolescent forensic evaluators Percentage of juvenile court evaluations completed within 30 days of receipt of the court order Number of juveniles who received competency restoration services from DBHDD 1,095 15 44% 74 1,363 12 18% 114 1,431 14 13% 117 1,417 9 17% 145 Child and Adolescent Mental Health Services Number of youth served by Psychiatric Residential Treatment Facility (PRTF) providers Number of Mental Health Clubhouse Recovery Support Service members Number of youth served in community-based services Number of clients served in crisis service activity Average length of stay at PRTF 30-day Crisis Stabilization Unit (CSU) readmission rate CSU utilization rate 89 1,005 11,173 1,814 119 6.2% 25.40% 61 1,067 10,553 1,868 131 4.8% 87.50% 46 1,064 10,038 1,869 149 6.2% 28.20% 47 1,324 10,798 1,942 106 5.0% 27.00% Departmental Administration (DBHDD) Number of class hours of training delivered to DBHDD staff Percentage of accounts payable-contract payment requests entered into PeopleSoft within 3 business days of the request being submitted to DBHDD accounts payable Number of hours of training delivered to DBHDD service providers Number of provider audits conducted Number of provider audit findings Number of internal audit findings Agency turnover rate 118,973 98% 484 528 375 38 34% 128,737 98% 619 480 277 28 37% 150,367 98% 333 528 375 38 26% 142,790 96% 768 512 342 67 25% Direct Care Support Services Number of face-to-face admission evaluations performed by the state hospitals 2,885 1,881 1,909 1,858 14 Program Performance Measures: Percentage of admission evaluation referrals to state hospitals that receive a disposition (acceptance or denial) response within 4 hours of a completed referral Percentage of people who present for admission evaluation at a state hospital whose admission was avoided as a result of their being served in a DBHDD hospital 23 hour observation program Number of maintenance work orders submitted Percent of maintenance orders completed within 7 days FY 2021 Actual 82.83% 52.10% 13,809 85.90% FY 2022 Actual 90.47% 56.40% 13,265 87.15% FY 2023 Actual 87.88% 61.70% 11,247 89.10% FY 2024 Actual 84.57% 62.90% 11,731 93.18% Substance Abuse Prevention Number of persons served in community-based prevention programs Percentage of people served by evidence-based programs Percentage of adults 18-24 who report binge drinking in the past month Number of teens served at Prevention Clubhouses Number of teens attending the Georgia Teen Institute Percentage of provider assistance requests resolved within 30 days Number of businesses with Drugs Don't Work certification 155,255 99% 23.60% 85 312 98% 7,144 71,197 94% 22.60% 86 104 94% 6,885 65,482 78% 20.20% 95 100 92% 7,060 59,545 81% 21.50% 229 88 91% 6,333 15 Program Performance Measures: Department of Behavioral Health and Developmental Disabilities: Attached Agencies Georgia Council on Developmental Disabilities Number of people who participated in Council-supported activities Percentage of people with developmental disabilities who report increasing their self-advocacy after participation in Council-supported activities Number of policy or statute changes effected Annual student enrollment in Inclusive Post-Secondary Education Number of students involved in Project Search Number of businesses involved in Project Search Percentage of family members who report increasing their self-advocacy after participation in Council-supported activities Sexual Offender Risk Review Board Number of cases completed by each evaluator each month Number of sexual offender cases leveled/completed Average amount of time it takes to complete each case (in hours) Average number of classification letters sent out per year Percentage of cases in backlog per year Average amount of cases received per month Average amount of cases voted on per board meeting FY 2021 Actual FY 2022 Actual FY 2023 Actual FY 2024 Actual 11,409 N/A 4 128 142 29 N/A 22,263 N/A 3 136 106 27 N/A 13,212 N/A 4 146 108 28 N/A 8,139 N/A 3 140 N/A N/A N/A 15.0 733 5.8 596 77% 121 50.0 15.0 903 5.8 511 70% 138 43.0 16.0 1,581 5.8 750 62% 158 63.0 12.0 1,152 7.0 579 62% 128 48.0 16 Program Performance Measures: Department of Community Affairs Building Construction Number of building code clarifications/technical assistance provided to public and private sector customers per consultant Number of building insignias issued Number of State Minimum Standard Codes reviewed, amended, and adopted by the State FY 2021 Actual 1,414 11,018 8 FY 2022 Actual 1,511 8,190 6 FY 2023 Actual 1,639 10,321 7 FY 2024 Actual 1,878 12,712 6 Coordinated Planning Percentage of local comprehensive plans and similar reviews completed within designated 30-day timeframe Number of plans reviewed Average number of days to review local comprehensive plans Plan Implementation Rate: Percentage of local government work program items actually implemented Total person-hours of training delivered 91.26% 183 22 53.26% N/A 95.51% 245 19 54.01% N/A 97.93% 241 11 53.29% N/A 96.27% 241 14 53.30% N/A Departmental Administration (DCA) Number of audit findings Number of rental assistance checks mailed out Number of payments processed Percentage of payments processed electronically Average number of days to process payments Employee turnover rate Number of employment recruitments Total value of grants processed Number of IT service requests Percentage of IT service requests closed on time (2 business days or less) 0 0 1 0 31,264 30,687 28,448 30,425 102,501 133,072 178,062 148,508 86.17% 88.76% 90.00% 88.50% 9 10 14 14 14.00% 27.27% 13.65% 13.87% 106 159 109 109 $131,630,036 $327,958,521 $258,756,379 $390,772,775 6,468 7,087 6,153 5,503 72.75% 73.80% 78.70% 89.40% Federal Community and Economic Development Programs Percent of requested AmeriCorps member slots filled by programs under this office's oversight Number of hours served by programs' AmeriCorps Members as a result of DCA Georgia Serves oversight Total dollar value earned Education Awards by AmeriCorps members 96.77% 295,298 72.30% 81.50% 440,686 78.50% 68.70% 672,507 74.80% 77.65% 640,565 81.22% 17 Program Performance Measures: Total number of AmeriCorps member slots requested by programs/applicants under this office's oversight Number of persons who benefit from local government community development activities financed through the state Community Development Block Grant program Percentage of Community Development Block Grant project recipients who are low to moderate income pursuant to the national objective Amount of private investment leveraged for Appalachian Regional Commission economic development projects FY 2021 Actual 540 19,721 80.51% $3,723,410 FY 2022 Actual 474 682,986 97.95% $4,010,151 FY 2023 Actual 484 12,425 83.84% $5,856,956 FY 2024 Actual 543 6,647 85.93% $24,736,278 Homeownership Programs Number of people who receive pre-purchase, post purchase, or foreclosure prevention counciling Georgia Dream foreclosure rates Percent of Georgia Dream applicants qualifying for loans Percent of lending capacity obligated Median household income for Georgia Dream participants Number of families that purchased homes under the Georgia Dream initiative Total amount of loans and assistance issued Median home price purchased by Georgia Dream applicant 8,248 10,995 9,769 29,342 0.12% 0.14% 0.15% 0.08% N/A 68.00% 68.00% 65% 51.00% 52.00% 44.00% 80% $52,439 $54,821 $60,065 $63,743 974 697 584 918 148,349,940 $130,076,380 $110,817,654 $191,094,861 $157,891 $178,604 $202,017 $214,379 Regional Services Number of Community Assistance/Program Support Consultations Number of Georgia Academy for Economic Development sessions held Number of Planning and Economic Development workshops conducted Number of Planning and Economic Development workshop participants registered Number of Georgia Academy for Economic Development graduates 2,160 5 42 800 108 2,160 17 32 1,018 420 2,160 19 36 1,425 525 2,160 13 34 1,540 275 Rental Housing Programs Number of housing choice vouchers under contract Section Eight management assessment program rating Number of Georgia residents served Number of jobs created (based on National Homebuilders model of 1.5 jobs per unit) Number of affordable housing inspections conducted per inspector annually 12.538 100.00% 23,308 15,201 18,563 11,767 100.00% 24,102 16,068 16,786 11,465 81.00% 19,893 9,946 19,495 11,588 78.00% 19,368 9,684 19,711 18 Program Performance Measures: Number of affordable housing property inspections conducted annually Average number of days to get an approval candidate into Section 8 housing Dollar value of tax credits per affordable housing unit created Number of affordable housing units created or preserved through DCA financing Number of communities participating in the Georgia Initiative for Community Housing technical assistance and training program FY 2021 Actual N/A 60 $8,425 N/A N/A FY 2022 Actual N/A 60 $11,059 N/A N/A FY 2023 Actual N/A 90 $13,388 N/A N/A FY 2024 Actual N/A 88 $13,955 N/A N/A Research and Surveys Percentage of cities and counties meeting all state reporting requirements Total person-hours of training delivered Number of city/county Report of Local Government Finances Reports Government Management Indicators surveys processed within 10 business days Percent of local governments and authority in compliance with local finance and indebtedness report Number of fiscal notes performed Number of jurisdictions with a hotel/motel tax Number of jurisdictions in compliance in reporting hotel/motel report Number of hotel/motel tax reports reviewed Number of jurisdictions in compliance/Number of jurisdictions with a hotel/motel tax 83.30% N/A 1,368 N/A 1 284 N/A 279 93.60% 67.05% N/A 1,527 N/A 2 294 N/A 285 83.00% 61.68% N/A 1,395 N/A 0 298 N/A 254 85.00% 57.53% N/A 1,358 N/A 5 303 N/A 296 64.60% Special Housing Initiatives Number of individuals served by the state's initiatives Number of grants awarded Amount of grants facilitated Percentage of grant applicants awarded Number of individuals assisted through the Home Access Initiative Number of housing grants awarded directly by agency to serve Georgia communities Number of grants facilitated from federal partners by the agency to support Georgia communities Percentage of grant applications awarded across all housing programs Number of individuals served by the Housing Accountability Program 21,578 529 448 85.00% 5 N/A N/A N/A N/A 16,433 539 371 100.00% 3 N/A N/A N/A N/A 18,842 554 133 64.00% 3 N/A N/A N/A N/A 16,865 339 57 79.00% 3 N/A N/A N/A N/A 19 Program Performance Measures: State Community Development Programs Number of new Main Street/Better Hometown cities Net new jobs created in Georgia Main Street communities Customer service satisfaction rating Total person-hours of training delivered Private investment generated per each state dollar invested Number of Historic Preservation Fund Certified Local Government Grants Total value of Historic Preservation Fund (HPF)/Certified Local Government (CLG) Grants Number of Historic Preservation Tax Credit Certifications Total value of Historic Preservation Tax Credit (HPTC) investment Number of federal/state projects commented on (Section 106, State Stewardship, GEPA) Number of trainings/technical assistance provided National/Georgia Register listings FY 2021 Actual 4 3,764 98.00% N/A N/A N/A N/A N/A N/A N/A N/A N/A FY 2022 Actual 3 3,957 98.00% N/A N/A N/A N/A N/A N/A N/A N/A N/A FY 2023 Actual 2 3,355 98.00% N/A N/A N/A N/A N/A N/A N/A N/A N/A FY 2024 Actual 1 3,558 98.00% N/A N/A N/A N/A N/A N/A N/A N/A N/A State Economic Development Programs Number of direct jobs created or retained as a result of state investment Total value of grants and loans awarded Dollar amount of private investment leverage per grant/loan dollar 100,201 14,870 17,573 $444,749,758 $132,622,260 $215,543,300 $46 $43 $59 12,945 $64,369,500 $69 20 Program Performance Measures: Department of Community Affairs: Attached Agencies Payments to OneGeorgia Authority Number of direct jobs created or retained as a result of One Georgia Authority investment Total value of grants and loans awarded Dollar amount of private investment leveraged per grant/loan dollar Number of housing units committed to be constructed within affordability thresholds Total value of grants and loans awarded as a result of Rural Workforce Housing Initiative activities Dollar amount of private investment leveraged for Rural Workforce Housing Initiative projects (infrastructure and housing construction) per grant dollar FY 2021 Actual 2,871 $15,062,708 $30 N/A N/A N/A FY 2022 Actual 2,846 $35,453,085 $34 N/A N/A N/A FY 2023 Actual 1,874 $10,729,583 $108 N/A N/A N/A FY 2024 Actual 7,459 $61,055,545 $67 N/A N/A N/A 21 Program Performance Measures: Department of Community Health Departmental Administration (DCH) Percentage of program integrity reviews identified as waste, fraud, and abuse Balance in the other post employee benefits fund Percentage of employees that received initials and annual training in required courses FY 2021 Actual FY 2022 Actual FY 2023 Actual FY 2024 Actual 11.00% 28.00% 19.00% 46.00% $2,651,099,672 $2,467,196,296 $2,801,650,718 $3,549,015,997 99.00% 99.00% 99.00% 100.00% Georgia Board of Dentistry Number of license renewals processed Number of new applications processed Average number of days to enter new applications into electronic database (target = 25 business days) Average number of days to enter into the electronic database renewal applications (target = 7 business days) Number of licensed professionals regulated Number of processed complaints Percentage of complaints that were substantiated Average number of days for complaint resolution Percentage of Received Complaints Processed within 7 days of receipt. 16 1,006 21 7 15,356 482 N/A 273 N/A 14,250 1,146 21 7 15,084 552 N/A 154 N/A 15 1,025 21 7 15,945 530 N/A 215 N/A 14,613 1,090 21 7 16,490 N/A N/A 57 30.22% Georgia State Board of Pharmacy Number of Licensed Professionals Regulated Number of license renewals processed Number of new applications processed Average number of days to enter into the electronic database new applications. (target = 25 business days) Average number of days to enter into the electronic database renewal applications (target = 7 business days) Health Care Access and Improvement Number of Georgians served by Department of Community Health's safety net programs and grants Number of health care providers who have attested to adopting, implementing, or upgrading certified Electronic Health Record technology in Georgia Healthcare Facility Regulation Percentage of applicable health care facility inspection results posted to the website within 30 days of inspection closure. 45,102 36,636 9,505 14 7 52,438 1,698 10,459 14 7 56,987 37,205 8,667 14 7 51,892 2,392 8,963 14 7 20,916 4,584 21,011 4,584 21,904 4,584 20,551 4,584 85% 83% 58% 100% 22 Program Performance Measures: Percentage of state licensed health care facilities who have survey results posted on the DCH website Number of licenses issued Number of inspections, excluding complaint inspections. Number of complaints reported Number of complaints that resulted in a scheduled site visit. Number of exemption letter requests Number of Certificate of Need applications processed Percentage of Certificate of Need Applications reviewed within 120 days of file date FY 2021 Actual 99% 1,010 1,781 19,941 3,406 28 51 100% FY 2022 Actual 99% 732 2,390 39,548 2,617 116 46 100% FY 2023 Actual 99% 963 2,251 40,000 4,253 39 78 100% FY 2024 Actual 41% 738 6,171 5,901 N/A 23 42 100% Indigent Care Trust Fund Percentage of Georgia hospitals receiving Disproportionate Share Hospital (DSH) payments Percentage of Georgia hospitals achieving "deemed" status for Disproportionate Share Hospital (DSH) payments DSH dollars spent supporting healthcare for medically indigent Georgians 95.00% 92.00% 85.00% 84.00% 20.00% 19.00% 16.00% 16.00% $343,896,797 $389,521,298 $420,686,943 $428,809,619 Amount of uncompensated care Georgia hospitals self-report providing to indigent individuals Percentage of uncompensated care reimbursed through DSH payments $2,131,264,018 $2,285,150,317 $1,469,815,415 $1,408,162,231 20.00% 22.00% 39.00% 40.00% Percentage of uncompensated care delivered by deemed hospitals 25.00% 28.00% 8.00% 5.00% Average percentage of uncompensated care costs covered by DSH dollars for deemed hospitals 35.00% 37.00% 78.00% 65.00% Medicaid- Aged Blind and Disabled Number of Aged, Blind and Disabled enrollees Cost per member per month for Aged, Blind, and Disabled enrollees Number of full benefit dual eligibles enrolled Percentage of Long Term Care expenditures for Home and Community Based Waiver Services versus institutional expenditures Number of full benefit dual eligibles enrolled per 1,000 members Number of individuals on Independent Care Waiver Program waiting list per 1,000 members between ages 21-64 Number of Aged, Blind, and Disabled enrollees per 1,000 Medicaid members Community Care Service Program Clients served 549,445 $909.70 150,122 55.0% 67 0 247 14,494 573,286 $831.07 157,110 55.0% 65 0 237 16,640 592,529 $950.61 165,001 56.0% 64 0 229 18,219 584,045 $1,008.19 165,600 54.0% 66 0 233 20,700 23 Program Performance Measures: Average cost per Community Care Service Program client Total dollars saved as a result of clients remaining in the community (in millions) FY 2021 Actual $17,609.38 N/A FY 2022 Actual $19,121.61 N/A FY 2023 Actual $20,896.14 N/A FY 2024 Actual $20,478.10 N/A Medicaid- Low-Income Medicaid Number of low-income Medicaid enrollees Low-income Medicaid members per 1,000 Medicaid members Cost per member per month for low-income Medicaid enrollees Number of emergency room visits for selected non-emergent care diagnoses per 1,000 members Number of Healthcare Effectiveness Data and Information Set/National Committee for Quality Assurance quality metrics monitored Percentage of Healthcare Effectiveness Data and Information Set/National Committee for Quality Assurance quality metrics meeting or exceeding the 50th percentile Percentage of financial expenditure savings generated by the shift from a feefor-service to a managed care structure Average time for provider payment of clean claims by the care management organizations (in days) PeachCare Percentage of members in Georgia Families receiving recommended immunizations by their 3rd birthday (Medicaid and PeachCare) Percentage of members in Georgia Families 12 months to 19 years who had a visit with a primary care physician (Medicaid and PeachCare) Percentage of PeachCare eligible children who are enrolled in the program Percentage of children ages 3 to 17 that had an outpatient visit with a PCP or OB/GYN and whose weight is classified based on body mass index percentile for age and gender Per member per month cost Rate of Well-Child Visits in the First 30 Months of Life (W30 and W30-CH); Birth to first 15 months Rate of Well-Child Visits in the First 30 Months of Life (W30 and W30-CH); 16 months to 30 months Rate of adolescents and adults screened for follow-up for depression. Rate of adolescents and adults screened for depression that received a followup. Ambulatory Care: Emergency Department (ED) utilization for children 19 years and under. State Health Benefit Plan Average expense per member per month Number of active subscribers supporting each retiree subscriber (active to retiree ratio) 1,419,760 753 $259.17 198 15 73.00% N/A 7.99 N/A 91.66% 82.00% 87.97% $183.19 N/A N/A N/A N/A N/A $597.19 1.96 1,852,760 764 $249.74 208 16 50.00% N/A 4.08 1,990,765 771 $255.55 229 N/A N/A N/A 4.41 1,721,778 687 $250.33 242.2 N/A N/A N/A N/A N/A N/A 82.00% 80.18% $183.16 N/A N/A N/A N/A N/A N/A N/A 77.00% N/A $187.62 56.88% 79.90% 2.53 3.84 281.04 N/A N/A 78.00% N/A $184.89 63.85% 77.87% 3.97 5.40 301.01 $646.87 1.97 $683.24 1.97 $773.49 1.91 24 Program Performance Measures: Percentage of SHBP members accessing any preventive care services Preventive care expenses per member per month Percentage of SHBP members with a common chronic condition (asthma, diabetes, coronary artery disease (CAD)) Percentage of SHBP members with a common chronic condition (asthma, diabetes, coronary artery disease (CAD)) who are engaged in the disease state management co-pay waiver program Average per member per month expense for SHBP members with common chronic conditions (asthma, diabetes, coronary artery disease (CAD)) Percentage of SHBP members with high dollar claim accumulation (paid over $100,000 in claims in one year) Percentage of SHBP members with a high dollar claim accumulation (paid over $100,000 in claims in one year) who are engaged in case management FY 2021 Actual 72.45% $17.41 11.38% 18.45% $1,656.36 0.95% 91.19% FY 2022 Actual 72.31% $17.55 11.90% 20.05% $1,703.74 1.05% 87.96% FY 2023 Actual 73.79% $17.89 12.72% 20.10% $1,758.34 1.06% 82.80% FY 2024 Actual N/A $22.14 10.09% 19.85% $2,855.79 1.14% 83.22% 25 Program Performance Measures: Department of Community Health: Attached Agencies Georgia Board of Health Care Workforce: Board Administration Percentage of payments processed within 10 days of receiving invoice Number of page views of agency website for physician workforce data Number of employers participating in practice opportunity fairs Number of students attending practice opportunity fairs FY 2021 Actual 91.67% 64,775 30 150 FY 2022 Actual 91.67% 82,214 0 0 FY 2023 Actual N/A 72,600 0 0 FY 2024 Actual N/A 142,350 0 0 Georgia Board of Health Care Workforce: Graduate Medical Education Percentage of residency program graduates practicing family medicine in 59.60% Georgia (data lagged by one fiscal year) Number of residents trained through Georgia's Graduate Medical Education programs (filled positions) 2,961 Percentage of Graduate Medical Education applicants holding a degree from a N/A Georgia medical school Percentage of residency program graduates practicing in Georgia (all specialties) 35.60% Percentage of GME residency slots receiving funding from Georgia Board of Physician Workforce 61.20% Percentage of residents completing the GME exit survey 83.80% 58.40% 3,095 N/A 36.70% 62.70% 79.50% 62.80% 3,180 N/A 51.40% 72.36% 83.50% 65.10% 3,017 N/A 51.80% 80.38% 92.20% Georgia Board of Health Care Workforce: Mercer School of Medicine Grant Percentage of Mercer University School of Medicine graduates entering core 84.10% specialties (primary care, family medicine, internal medicine, pediatrics, Ob/Gyn, emergency medicine, or general surgery) Number of medical students enrolled at Mercer University School of Medicine 493 Enrollment of 1st year class 130 Percentage of Mercer Medical School graduates practicing in Georgia N/A 73.80% 504 126 55.02% 73.95% 557 161 58.30% 79.80% 572 171 N/A Georgia Board of Health Care Workforce: Morehouse School of Medicine Grant Percentage of Morehouse School of Medicine graduates entering core 81.00% specialties (primary care, family medicine, internal medicine, pediatrics, Ob/Gyn, emergency medicine, or general surgery) Number of medical students enrolled at Morehouse School of Medicine 434 Enrollment of 1st year class 112 Percentage of Morehouse Medical School graduates practicing in Georgia N/A 73.80% 468 125 42.00% 77.40% 459 127 43.00% 75.40% 467 110 N/A Georgia Board of Health Care Workforce: Physicians for Rural Areas Number of physicians receiving loan repayment 44 Percentage of qualified applicants receiving loan repayment award 100.00% 40 100.00% 38 100.00% 42 100.00% 26 Program Performance Measures: Percentage of scholarship recipients who default Percentage of loan repayment recipients still practicing in rural Georgia Percentage of scholarship recipients still practicing in rural Georgia Percentage of defaulted loans Total Loan Agreements Made FY 2021 Actual 6.67% 72.25% 39.76% 0% N/A FY 2022 Actual 8.30% N/A 38.75% 0% N/A FY 2023 Actual 0.00% N/A N/A 0% 113 FY 2024 Actual 0.00% 100% 29.60% 0% 173 Georgia Board of Health Care Workforce: Undergraduate Medical Education Percentage of UME graduates entering primary care/core specialty residency 63.90% from Emory Medical School Number of Georgia residents enrolled in Emory Medical School 155 Number of Georgia residents enrolled in Mercer Medical School 493 Percentage of UME graduates entering primary care/core specialty residency from Mercer Medical School Number of Georgia residents enrolled in Morehouse School of Medicine 84.10% 260 Percentage of UME graduates entering primary care/core specialty residency from Morehouse School of Medicine Average amount of UME funds per Georgia resident attending medical school at Emory Medical School Average amount of UME funds per Georgia resident attending medical school at Mercer Medical School Average amount of UME funds per Georgia resident attending medical school at Morehouse School of Medicine Percentage of Emory Medical School UME graduates entering residency in Georgia Percentage of Mercer Medical School UME graduates entering residency in Georgia Percentage of Morehouse School of Medicine UME graduates entering residency in Georgia 81.00% $4,639.14 $2,710.58 $2,349.57 24.60% 38.90% 30.40% Georgia Composite Medical Board Number of initial licensure applications processed Number of licensure applications renewals processed Number of complaints received Number of investigations Percentage of licenses issued or denied within 90 days of application Number of disciplinary actions taken against licensed professionals 6,729 24,477 1,657 420 90% 79 58.40% 155 504 73.80% 290 73.80% $4639.14 $2,651.42 $2,106.51 19.50% 42.10% 39.20% 6,948 26,861 2,074 335 75% 142 68.00% 148 557 82.30% 306 69.00% $4,858.55 $2,356.82 $1,996.37 24.80% 44.60% 35.60% 7,433 26,194 1,964 459 66% 89 61.10% 170 572 79.80% 322 75.40% $4,229.80 $2,336.22 $1,897.17 22.10% 42.40% 47.80% 6,915 27,634 1,836 515 66% 79 27 Program Performance Measures: Average investigator caseload APRN Protocols Reviewed and Processed Emergency Practice Permits issued due to COVID-19 Georgia Drugs and Narcotics Agency Number of inspections conducted for the Board of Pharmacy for all of its registrants who purchase, distribute, dispense, and sell pharmaceuticals Number of investigations of complaints of Board registrants Number of all other investigations FY 2021 Actual 36 3,209 1,452 FY 2022 Actual 79 3,215 1,484 FY 2023 Actual 85 2,494 0 FY 2024 Actual 103 4,179 0 2,621 265 149 2,573 301 226 2,952 261 229 3,409 305 237 28 Program Performance Measures: Department of Community Supervision Departmental Administration (DCS) Percentage of electronic payments by ACH Number of audit findings Agency turnover rate Percentage of transactions processed on behalf of attached Agency Number of open records requests fulfilled Number of IT service requests FY 2021 Actual FY 2022 Actual FY 2023 Actual FY 2024 Actual 69.63% N/A 12.99% 2.11% 660 9,105 76.00% N/A 17.00% 2.00% 518 6,813 76.00% N/A 13.00% 2.00% 602 7,225 74.00% N/A 13.02% 3.00% 632 5,541 Field Services Number of offenders under active supervision (cumulative) Daily cost of supervision per offender Percentage of employable offenders who are employed Percentage of offenders complying with court/Parole Board ordered community service Percentage of offenders complying with court/Parole Board ordered financial obligations Percentage of individuals successfully completing community supervision Percentage of offenders revoked to prison Percentage of offenders returned to prison for committing a new felony within three years Percentage of offenders identified with criminogenic needs referred to treatments Percentage of offenders identified with criminogenic needs completing treatments Percentage of participants that complete Day Reporting Center programming Percentage of offenders that successfully complete Aftercare Services Average caseload per community supervision officer Percentage of required contacts made in the community Percentage of new Community Supervision Officer candidates successfully completing the Basic Community Supervision Officer Training course Number of compliance audits completed on Reentry Partnership Housing (RPH) and THOR 245,387 $2.05 43.00% N/A N/A N/A N/A N/A N/A N/A 26.00% N/A 132 N/A 77.00% 62 239,036 $2.22 45.00% N/A N/A N/A N/A N/A N/A N/A 34.00% 64.00% 148 N/A 71.00% 117 230,451 $2.67 72.00% N/A N/A N/A N/A N/A N/A N/A 33.00% 66.00% 143 N/A 78.00% 135 228,174 $2.89 70.00% N/A N/A N/A N/A N/A N/A N/A 33.00% 71.00% 111 N/A 94.00% 102 29 Program Performance Measures: Misdemeanor Probation Number of compliance reviews completed on misdemeanor probation providers Number of on-site and virtual compliance visits with misdemeanor probation providers Number of misdemeanor probation contracts reviewed Number of trainings provided to misdemeanor probation providers FY 2021 Actual FY 2022 Actual FY 2023 Actual FY 2024 Actual 29 33 38 50 1 0 35 40 104 50 848 150 179 154 163 195 Governor's Office of Transition, Support, and Reentry Percentage of identified inmates placed into Georgia's Prisoner Re-Entry Initiative (GA PRI) program prior to release Number of supervisees discharged from GA-PRI for non-completion violation of probation or parole Number of re-entry contacts made with community resources Number of inmates identified for Georgia's Prisoner Reentry Initiative Prison In-Reach Specialist average annual caseload Total number of Housing Referrals (to include Community, THOR, RPH) Percentage of identified supervisees receiving Reentry Services statewide Number of reentry referrals made for individuals under supervision (statewide) Total Number of reentry Community Resource Providers Community Coordinator total interactions with individuals under supervision Total individuals served by Reentry Services Total number of employment referrals (new) N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 713 2,253 3,126 N/A 65% 64% 45% N/A 6,652 10,098 20,425 N/A 2,526 2,836 3,017 N/A 8,839 12,225 18,069 N/A N/A N/A N/A N/A N/A N/A N/A 30 Program Performance Measures: Department of Community Supervision: Attached Agencies Georgia Commission on Family Violence Number of Family Violence Intervention Programs certified in Georgia Number of site visits with Family Violence Intervention Programs Number of individuals trained on family violence awareness Number of active family violence task forces Number of family violence task forces receiving technical assistance FY 2021 Actual FY 2022 Actual FY 2023 Actual FY 2024 Actual 95 30 2,229 49 49 89 32 1,630 49 49 85 71 2,387 49 49 88 26 1,951 39 39 31 Program Performance Measures: Department of Corrections Departmental Administration (DOC) Number of payments processed Number of audit findings Agency turnover rate 2-year retention rate for newly hired security staff Correctional Officer vacancy rate Behavioral Health Counselor vacancy rate Number of Automotive Academy graduates (occurs every 2 years) Number of fleet vehicles repaired Number of fleet vehicle repair labor hours Labor cost savings from in-house repairs to fleet vehicles Total statewide staff training hours delivered to law enforcement and non-law enforcement staff Percentage of new correctional officers successfully completing Basic Correctional Officer Training program Number of officers graduated (BCOT & Special Agents Academy Detention Centers Occupancy rate Three-year felony reconviction rate Number of GED diplomas received while in a detention center Number of Parole Revocations sentenced to a Detention Center Number of Probation Revocations sentenced to a Detention Center Number of Detainees sentenced to Residential Substance Abuse Treatment (RSAT) facility Total number of individual detainees sent to a Detention Center Average length of stay at a Detention Center in days Number of participants who completed the Residential Substance Abuse Treatment (RSAT) program FY 2021 Actual FY 2022 Actual FY 2023 Actual FY 2024 Actual 56,428 0 37.22% 21.17% 41.70% 24.62% N/A 1,387 8,784 $1,098,000 144,872 71.5% 887 60,810 0 33.72% 18.27% 55.31% 32.22% 12 1,953 12,594 $1,574,250 376,615 75.0% 555 61,128 0 26.88% 20.13% 54.47% 30.02% N/A 1,895 13,677 $1,709,625 570,883 79.6% 1,286 66,639 N/A 22.03% 30.44% 50.92% 32.83% 21 2,193 16,719 $2,089,875 648,247 80.4% 1,288 35.70% 26.60% 128 135 1,658 2,672 3,141 77.0 765 49.90% 25.00% 178 167 1,798 2,886 4,088 79.0 946 56.50% 25.20% 278 215 2,153 4,346 4,712 83.0 1,156 72.00% 31.40% 229 292 2,224 3,210 5,038 84.0 1,112 32 Program Performance Measures: Food and Farm Operations Cost per day per offender (direct and indirect food cost) Percentage of annual food requirement produced through farm Total revenue from food and commodities produced Savings across state agencies from commodities produced vs. purchased Profit from sales used to offset GDC food service costs Number of medical meals served to offenders Number of offenders requiring special diets Cost per day per offender (indirect food cost) FY 2021 Actual FY 2022 Actual FY 2023 Actual FY 2024 Actual $1.67 42.20% $6,559,002 $4,703,845 -$1,855,721 5,226,905 12,990 $0.88 $1.85 39.10% $8,099,249 $5,550,310 -$3,529,829 5,245,878 15,487 $1.11 $2.18 39.04% $13,082,664 $3,772,385 -$4,967,021 5,064,855 16,595 $1.42 $2.26 41.70% $9,864,333 $3,333,959 -$7,654,392 5,317,807 18,457 $1.44 Health Total daily health cost per inmate, including physical health, mental health, dental care Daily cost per inmate for physical health care Daily cost per inmate for dental care Daily cost per inmate for mental health care Number of telemedicine treatment/consultation hours Total cost of health service providers Cost of medications Number of physical health care encounters Medicaid claims paid Percentage of inmates on a mental health caseload Number of total prescriptions issued Average length of stay (in days) or hospitalizations Stabilization Mental Health Treatment Unity (SMHTU) Cost Avoidance Number of mental health visits/ consultations Cost savings from prescription patient assistance programs Prescription formulary adherence rate 33 $15.26 $15.59 $15.68 $17.22 $12.63 $13.09 $13.05 $14.45 $0.61 $0.70 $0.67 $0.64 $9.81 $8.58 $7.89 $8.22 3,148.0 5,217.0 9,408.0 N/A $57,614,021 $103,541,175 $181,442,638 $190,589,181 $31,487,495 $37,786,696 $43,725,054 $55,994,365 4,848,214 927,540 759,633 N/A 297 206 65 37 22.00% 23.00% 24.00% 26.00% N/A 1,114,410 1,189,224 1,233,856 9.5 7.6 7.2 9.5 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A Program Performance Measures: Percentage of medical reprieves approved by Pardons and Parole Percentage of total prescriptions issued to treat HIV and/or HEP C Number of hospitalizations Number of ER admissions Number of ER returns not admitted Number of surgical procedures completed within GDC facilities Ratio of scheduled to seen dental appointments (includes extractions and cleanings) Offender Management Occupancy rate (prisons and all centers) Number of admissions Number of releases Number of transfers Number of sentence packets processed Number of records requests processed Number of inmates in GDC custody who have detainers before released Average number of days to process offenders from county jails (15 day max before incurring jail subsidy costs) Total expenditures for housing offenders at contracted County Correctional Institutions Total expenditures for County Jail Subsidy Number of incomplete sentencing packets returned to counties for completion Occupancy rate - County Correctional Institutions Average number of days to process offenders through internal diagnostics and classification processes Total population of offenders in GDC custody FY 2021 Actual N/A N/A N/A N/A N/A N/A N/A FY 2022 Actual N/A N/A N/A N/A N/A N/A N/A FY 2023 Actual N/A N/A N/A N/A N/A N/A N/A FY 2024 Actual N/A N/A N/A N/A N/A N/A N/A 80.50% 10,575 15,368 28,968 17,067 6,125 13,153 4 $32,734,665 $0.00 2,265 79.10% 37.5 47,189 88.10% 15,168 13,387 48,826 23,729 6,097 14,328 7 $32,725,354 $810.00 3,369 86.60% 37.5 48,848 91.20% 14,823 13,469 49,193 24,812 2,940 15,450 10 $36,441,394 $0.00 2,809 93.60% 21.0 50,531 92.00% 15,232 13,190 51,346 26,665 1,650 16,087 15 $36,721,625 $0.00 4,149 97.60% 23.1 52,721 Private Prisons Occupancy rate (based on contracted capacity) Three-year felony reconviction rate 84.00% 25.80% 89.30% 26.00% 88.10% 25.50% 91.30% 27.20% 34 Program Performance Measures: Number of GED diplomas received in private prisons Number of contracted private prison beds as a percentage of all inmate beds Average daily cost per inmate FY 2021 Actual 106 16.08% $54.53 FY 2022 Actual 190 16.70% $50.75 FY 2023 Actual 155 17.30% $52.30 FY 2024 Actual 211 17.06% N/A State Prisons Occupancy rate Three-year felony re-conviction rate Number of GED diplomas received Number of vocational and on-the-job training certificates earned General population bed occupancy rate Number of inmates enrolled in GED programs Number of inmates enrolled in vocational training and on-the-job training certificate programs Number of vocational and on-the-job training certificate programs offered across all state prison facilities Number of charter high school diplomas earned Number of inmates enrolled in charter high school programs Number of cellular denials of service associated with contraband cellular devices Number of physical cellular devices confiscated from GDC facilities (pre- and post-interdiction) Total number of drone incidents reported Total number of drones recovered Total number of Inmate Services program completions (includes academic, vocational / on-the-job, and cognitive / behavioral programming) Number of behavioral programming enrollments Percentage of behavioral programming completions Number of participants who completed the Residential Substance Abuse Treatment (RSAT) program Percentage of occupied special use beds (i.e. infirmary, mental health, isolation/segregation) out of total occupied beds Inmate Services Seat Utilization Rate (educational/programming need to available seats) Inmate Services Need Fulfillment Rate (enrolled to educational/programming need 83.20% 26.8% 766 15,745 80.45% 5,578 12,845 633 42 214 N/A 7,803 159 28 33,893 23,740 65.93% 631 33% N/A N/A 89.00% 24.6% 930 17,664 90.10% 9,436 13,952 776 49 239 1,123 10,176 231 31 40,490 32,166 60.62% 291 31% N/A N/A 90.60% 25.1% 893 22,261 92.61% 6,755 13,583 860 30 225 2,875 14,684 285 56 52,563 38,354 70.00% 486 32% N/A N/A 94.00% 28.6% 792 25,579 94.27% 6,192 13,746 879 17 171 1,993 15,702 434 152 53,943 34,009 74.00% 650 33% 245% 47% 35 Program Performance Measures: Percentage of offenders who successfully completed case plan Percentage of offenders released with at least one vital document (i.e. SS card, birth certificate, DL/ID) Transition Centers Percentage of offenders who successfully completed Transition Centers (TC) programming Occupancy rate Three-year felony reconviction rate Number of transition center beds as a percentage of all inmate beds Room and board fees collected Employment rate for TC offenders statewide Percentage of vacant security positions FY 2021 Actual N/A N/A FY 2022 Actual N/A N/A FY 2023 Actual N/A N/A FY 2024 Actual 35% 78% 79.46% 83.17% 16.40% 4.70% $4,965,382 98.88% 15.27% 81.20% 97.00% 14.70% 4.70% $5,837,645 92.50% 17.75% 80.99% 94.20% 15.40% 4.88% $6,383,886 91.00% 11.66% 79.91% 85.00% 13.30% 5.73% $6,208,880 93.50% 16.14% 36 Program Performance Measures: Department of Defense Departmental Administration (DOD) Number of Audit Findings Number of payments processed Percentage of payments made electronically Voucher lines entered Agency turnover rate Total GADOD economic impact FY 2021 Actual FY 2022 Actual FY 2023 Actual FY 2024 Actual 0 9,407 74.00% 59,883 41.00% $1.385B 0 9,082 73.00% 57,845 38.00% $1.059B 0 9,629 74.00% 58,472 36.00% $1.1B 0 8,698 72.00% 58,232 27.00% $1.07B Military Readiness Total Number of GEMA Alert Notices and/or requests for assistance DIVIDED BY the number of requests executed Total State Defense Force (SDF) man-days used for all SDF missions (DSCA, Community Engagement, & Mil-toMil Spt) Average number of ARNG Guardsmen trained per Readiness Centers Value of GaARNG major sustainment, restoration and modernization projects. Total average number of Deployment Eligible Guardsmen ARNG Billeting Units: number of paid nights Federal dollars received per state dollar invested Number of mandays due to personnel activations in State Active Duty by Army and Air National Guard requested by GEMA Total number of Guardsmen mobilized in Title 10 Status (CONUS and OCONUS) Number of ARNG Site Improvements Counter Drug cost savings due to support to Law Enforcement agencies Total Cost Avoidance value of State Defense Force volunteer man-days for state and community support missions (DSCA, Community Engagement, & Mil-to-Mil Spt) Percent of GEMA alert notices or requests for assistance executed by GADoD 100% 3,302 189 N/A 11,537 49,164 $30.00 9,208 882 1 $226,552 $955,088 100% 100% 1,256 187 $25,764,887 11,510 52,886 $56.00 6,077 1,075 7 $140,000 $1,015,695 100% 100% 1,141 188 $41,179,189 11,818 51,876 $21.50 461 1,429 27 $48,000 $991,874 100% 100% 1,101 189 $27,064,481 12,063 48,658 $21.00 840 2,313 11 $265,000 $3,582,904 100% Youth Educational Services Number of at-risk youth graduating from the Youth Challenge Academy Percentage of Youth Challenge Academy graduates that earn their academic credentials through either General Education Diploma or High School Diploma Percentage of Youth Challenge Cadets that meet Department of Defense standard for success six months after graduation 274 59.5% 74% 300 41.9% 75% 345 39.0% 66% 326 54.6% 63.2% 37 Program Performance Measures: Average State cost per cadet Percentage of Job Challenge Academy graduates placed with an employer Percentage of Job Challenge Academy graduates placed in a job related to their vocational training Number of Job Challenge Academy Graduates becoming employed, continuing their education or joining military FY 2021 Actual $13,075 63.3% 32.8% 3 FY 2022 Actual $10,764 67.5% 39.5% 1 FY 2023 Actual $9,306 52.9% 18.9% 5 FY 2024 Actual $8,601 47.8% 13.1% 6 38 Program Performance Measures: Department of Driver Services Departmental Administration (DDS) Number of super speeder citations paid Super speeder citations paid percentage rate Super speeder revenue collected Average number of days to process payments to vendors Percentage of payments made electronically to vendors Total number of continuing education units awarded Full Time Agency Turnover Training modules completed Full Time Driver Examiner 1 turnover rate Full Time Driver Examiner 2 turnover rate Full Time manager turnover rate Full Time assistant manager turnover rate Average number of days to process endorsement applications Number of drivers license fraud investigations Percentage of permanent documents mailed to customers within 14 days (Target 98%) Percentage of permanent documents mailed to customers within 14 days through Online services processing Number of traditional calls answered by non traditional channels Number of Payments processed online Percentage of Contact Center customer calls abandoned Percentage of fraud investigations determined to be unfounded Percentage of fraud investigations that resulted in actual fraud Number of calls answered by Voicebot Total number of convictions submitted to Driver Services from the courts Percentage of convictions submitted timely(within 10 days of disposition) FY 2021 Actual FY 2022 Actual FY 2023 Actual FY 2024 Actual 54,340 67.00% $13,585,000 22 50.00% 678 28.00% 73,430 66.00% 46.00% 31.00% 47.00% 20 734 82.91% 86.40% 502,968 1,065,109 31.63% 7.57% 92.43% Not reported for FY2021. Not reported for FY2021. Not reported for FY2021. 68,527 67.90% $15,139,583 23 41.00% 146 42.00% 22,765 73.00% 46.00% 14.00% 26.00% 36 499 97.78% 98.28% 325,786 625,753 40.39% 5.15% 94.85% 920,535 619,900 81.00% 72,010 72.33% $16,164,936 26 39.00% 115 35.00% 22,274 74.00% 22.00% 18.00% 15.00% 12 606 99.37% 91.49% 240,014 576,762 6.06% 6.00% 94.00% 2,189,033 651,694 83.43% 73,499 72.44% $16,400,309 25 40.00% 145 23.00% 27,090 49.00% 15.00% 4.00% 7.00% 12 828 97.44% 98.04% 231,747 785,046 13.79% 3.38% 96.60% 2,461,172 660,680 83.44% 39 Program Performance Measures: Total number of court personnel trained Total number of trainings administered to court personnel Number of individuals enrolled in the Digital Drivers License/ID service FY 2021 Actual Not reported for FY2021. FY 2022 Actual 1,785 Not reported for 42 FY2021. Not reported for Not reported for FY2021. FY2022. FY 2023 Actual 1,284 32 173,894 FY 2024 Actual 1,283 38 355,709 License Issuance Number of Real ID cards issued Percentage of individuals enrolled in Real ID Total number of License, Commercial Driver's License, Motor Cycle License or Identification Card renewals requested Number of CDL medical certifications completed Number of valid CDL drivers Number of Motorcycle licenses issued Reduction in issuance process time due to motorcycle safety class participation (in hours) Number of students enrolled in motorcycle safety program classes Total number of commercial drivers license exams monitored Number of online transactions processed Number of online accounts opened Number of drivers seeking chauffeur/for hire endorsements Number of Customer Service Center customers served Percentage of Customer Service Center customers served within 30 minutes or less (Target: 95%) Number of customer calls to the Contact Center Percentage of customer calls to the Contact Center answered within 4 minutes or less (Target: 85%) Percentage of citations processed by Records Management within 10 days Average age of active cases (in days) Total number of out-of-state commercial citations processed by Records Management outside of CDLIS (Target 10 days) 2,686,449 99.13% 954,321 152,791 373,005 128,485 4,210 9,178 362 1,138,108 1,225,828 793 2,679,638 93.71% 2,351,328 29.61% 98.00% 16.25 7,179 2,241,370 99.47% 578,290 178,301 389,382 115,044 3,955 9,446 148 859,155 965,627 949 2,348,503 93.48% 2,151,137 45.28% 100.00% 15.50 2,370 2,365,210 99.86% 474,336 142,839 403,807 79,733 3,264 7,780 453 775,388 682,733 1,570 2,391,047 98.30% 817,193 86.74% 100.00% 22.60 2,579 2,496,507 99.89% 781,277 143,046 412,229 95,988 1,488 8,488 631 909,435 733,429 1,805 2,595,903 98.40% 899,940 66.42% 100.00% 32.30 2,529 Regulatory Compliance Percentage of regulated programs in compliance 92.00% 96.00% 88.00% 88.00% 40 Program Performance Measures: Average number of days for Regulatory Compliance programs that are out of compliance to become compliant Total number of driver safety programs regulated, e.g. driver training, DUI schools Number of certification applications for regulated programs FY 2021 Actual 32.00 867 1,790 Number of audit findings 198 Number of students enrolled in Online Alcohol and Drug Awareness Programs (EADAP) Total number of in-state commercial citations processed by Records Management outside of GECPS (Target 10 days) Total number of CDL convictions submitted Percentage of CDL convictions submitted timely(within 10 days of disposition) 46,522 126 Not reported for FY2021. Not reported for FY2021. FY 2022 Actual 12.00 876 2,231 71 50,582 114 18,243 84.00% FY 2023 Actual 5.09 830 3,184 179 42,330 148 18,249 87.68% FY 2024 Actual 5.65 828 3,511 146 57,203 131 18,283 85.02% 41 Program Performance Measures: Bright from the Start: Georgia Department of Early Care and Learning Child Care Services Average days to respond to category one serious complaints Percentage of licensed child care learning centers, group day care homes, and family day care homes that are compliant with licensing rules Number of licensing, monitoring, technical assistance, and complaint investigation visits to child care learning centers, group day care homes, and family day care homes in order to increase compliance and raise quality Number of audit findings Percentage of weekly Child Care Subsidy Payments processed electronically Percentage of providers receiving complaints regarding serious incidents requiring medical attention or missing child incidents (Category 1 and 2) Percentage of early care and education programs that have been in deficient licensing status within the last 12 months FY 2021 Actual FY 2022 Actual FY 2023 Actual FY 2024 Actual 1 99% 9,083 0 100% 0.03% 0.58% 1 99% 10,063 0 100% 10.14% 0.97% 1 99% 10,360 0 100% 13.20% 0.36% 1 98.81% 9,419 0 100% 10.98% 2.42% Nutrition Services Number of feeding sites for both the Child and Adult Care Food Program and Summer Food Service Program Number of meals served by providers in the Child and Adult Care Food Program and the Summer Food Service Program Percentage of accurately submitted monthly claims reimbursed within 10 days of receipt Number of program provider trainings provided on healthier menu options Number of counties participating in the Child and Adult Care Food Program Number of counties participating in the Summer Food Service Program 4,379 67,929,527 99% 18 154 159 4,402 70,199,229 99% 15 156 157 4,456 70,938,765 99% 15 156 157 4,487 70,332,527 99% 19 157 149 Pre-Kindergarten Program Georgia Pre-Kindergarten program enrollment Number of children on Pre-Kindergarten waiting list Percentage of classrooms implementing Work Sampling System (WSS) online in order to monitor and report student progress Percentage of children rated as "in process" or "proficient" on at least 80% of the WSS Language and Literacy Indicators Percentage of children rated as "in process" or "proficient" on at least 80% of the WSS Mathematics indicators Percentage of new Pre-Kindergarten teachers who attended both days of New Pre-K Teacher Institute who scored at 80% or above on all proficiency quizzes Percentage of Pre-Kindergarten Lead Teachers who are retained in the PreKindergarten program 66,554 2,643 100% N/A N/A 100% 84.55% 73,177 2,592 100% 97.84% 97.74% 100% 79.09% 73,462 2,611 100% 95.00% 93.50% 100% 80.24% 71,526 3,155 100% 94.80% 93.20% 94% 79.08% 42 Program Performance Measures: Quality Initiatives Number of compliant licensed early care and education programs that participate in the Quality Rating and Improvement System Percentage of compliant licensed early care and education programs that participate in the Quality Rating and Improvement System Number of unique early learning professionals in the INCENTIVES Program Percentage of early learning and education programs that have improved their level of quality in the Quality Rating and Improvement System Percentage of INCENTIVES Program participants who increased their education level from the initial credential/degree earned Percentage of Quality Rating and Improvement System rated early care and education programs in the top two tiers (2- or 3-star rating) Percentage of children who receive Childcare and Parent Services (CAPS) eligible subsidies who are served in Quality Rated programs Number of unique early learning professionals in the SCHOLARSHIPS program Number of referrals offered to families by the Statewide Parental Referral System Number of children served in the Rising Pre-Kindergarten and Rising Kindergarten Summer Transition Programs Number of submitted Quality Rated portfolios supported by the Child Care Resource and Referral System for participation in the Quality Rating and Improvement System Percentage of DECAL Scholars remaining in classroom for at least five years Percentage of DECAL Scholars who are teaching in Quality Rated classrooms FY 2021 Actual 3,556 81% 1,353 N/A 3.00% 61% 88% 908 23,850 4,299 949 24% 73% FY 2022 Actual 3,565 82% 934 46% 7.39% 57% 93% 658 26,960 3,997 1,149 41% 80% FY 2023 Actual 3,666 83% 527 43% 3.98% 65% 91% 1,292 32,538 4,618 1,667 55% 97% FY 2024 Actual 3,649 84% 1,443 44% 10.90% 79% 92% 1,970 33,697 4,775 1,109 33% 83% 43 Program Performance Measures: Department of Economic Development Departmental Administration (DEcD) Number of audit findings Number of days from requisition to purchase order dispatch Number of payments processed Percentage of payments processed electronically Average number of days to process payments Agency turnover rate Film, Video, and Music Direct Capital investment (in millions) Projects initiated Work days created by film and television production Leads scouted resulting into initiated project Value of tax credits certified Georgia Council for the Arts Number of counties served by GCA Georgia Council for the Arts - Special Project Number of grant awards Global Commerce Number of jobs created Direct capital investment (millions) Number of active projects initiated Number of companies assisted Active projects resulting in retention, relocation or expansion Innovation and Technology Number of companies and organizations served by Centers of Innovation FY 2021 Actual FY 2022 Actual FY 2023 Actual FY 2024 Actual 0 3 2,363 63 4 14.2 0 3 3,091 74 4 18.4 0 0 3,425 77 4 18.0 0 3 3,369 77 4 10.21 $4,020 $4,400 $4,100 $2,615 366 412 390 273 2,164,000 9,477,632 8,712,371 5,127,944 50 100 50 75 $1,204,000,000 $1,312,500,000 $1,238,685,351 $769,764,842 137 142 123 152 288 340 358 363 33,439 $10,791 873 1,064 43 51,132 $21,280 928 1,153 39 38,406 $24,267 970 1,384 44 26,933 $20,389 875 1,467 49 N/A N/A N/A 292 44 Program Performance Measures: Number of Visits the team has engaged in where more in depth conversations and solutions were provided Number of Innovation Projects engaged in to assist businesses with operational challenges International Relations and Trade Key clients (statewide) Trade Successes FY 2021 Actual N/A N/A FY 2022 Actual N/A N/A FY 2023 Actual N/A N/A FY 2024 Actual 94 52 1,321 204 2,252 260 2,005 323 2,105 222 Rural Development Regions where community meeting were attended. There are a total of 12 regions. Community Visits Companies visited 4 12 12 12 1 94 87 81 4 57 94 91 Small and Minority Business Development Number of companies served Number of community visits Number of Resource Awareness recipients 211 255 1,117 232 267 1,332 247 13 1,826 306 13 2,057 Tourism Tourism expenditures (in billions per calendar year) Visitors to the Visitor Information Center Annual Visitation(in millions per calendar year) Website Sessions Jobs Supported (per calendar year) State and Local Tax Revenues Generated(in billions per calendar year) $24.52 N/A 152.2 11,184,387 410,198 $2.82 $34.41 N/A 159.6 10,036,026 422,628 $4.24 $39.79 N/A 167.7 11,442,328 442,657 $4.67 $43.57 N/A 171.2 11,225,670 463,483 $5.00 45 Program Performance Measures: Department of Education Agricultural Education Grades 6-12 student enrollment in Extended Day/Year programs Number of schools providing Extended Day/Year programs Percentage of agriculture teachers meeting all required Extended Day/Year program standards Average number of monthly Extended Day contact hours reported Average number of Extended Year contact hours reported Percentage of performance standards met on the Area Teacher program work evaluation Percentage of classroom agriculture teachers meeting all required program standards Average number of monthly Area Teacher contact hours reported Number of teachers trained by Agriculture Area Teachers Percentage of performance standards met on the Young Farmer Teacher program work evaluation Young Farmer participants per instructor Average number of contact hours reported by the Young Farmer teacher monthly report Enrollment in program events and activities at FFA Youth Camp facilities Number of FFA events held at Camp John Hope and the Georgia FFA-FCCLA Center Business and Finance Administration Agency turnover rate Number of audit findings Number of payments processed Percentage of payments processed electronically Number of open records requests FY 2021 Actual FY 2022 Actual FY 2023 Actual FY 2024 Actual 77,359 361 96.00% 27.0 254.0 100% 96.00% 180 504 100% 157 121 3,820 82 84,777 367 96.00% 33.0 293.0 100% 96.00% 180 552 100% 208 130 8,478 109 88,944 377 98.60% 36.3 332.9 100% 98.60% 180 578 100% 262 175 13,471 158 89,350 384 98.26% 33.7 322.1 100% 98.26% 180 631 100% 293 168 14,726 143 11.5% 2 164,421 80.0% 222 11.9% 2 144,358 82.0% 201 9.5% 1 149,382 81.0% 204 10.7% 1 153,276 82.0% 223 Central Office State Central Office cost per FTE (i.e., student) $2.36 $2.91 $2.58 $3.01 Charter Schools Number of charter schools 115 96 58 58 46 Program Performance Measures: Number of charter school petitions reviewed by the Georgia Department of Education Number of charter schools authorized Percentage of charter school requests for renewal approved Number of students enrolled in charter schools Charter school student graduation rate Number of charter system petitions reviewed by the Georgia Department of Education Number of approved charter systems operating Number of planning grants awarded Number of contact hours reported by planning consultants Number of facilities grants awarded Average value of facilities grants awarded Number of Federal Charter School Program grants awarded Communities in Schools Number of at-risk students receiving intensive services Dropout rate for students served by Communities In Schools Graduation rate for students served by Communities In Schools Percentage of school districts with campuses participating in Communities In Schools Average amount of state funds spent per student served Total dollars leveraged Curriculum Development Number of resources developed to support implementation of curricular standards (resources include standards, framework components, videos, and remediation support) Average cost to develop a resource Number of unique visits to GeorgiaStandards.org Number of teachers attending curriculum and instruction training sessions Number of industry specific language training courses developed FY 2021 Actual 8 27 100.0% 84,291 N/A 14 48 3 19,817 87 $39,034 64 FY 2022 Actual 8 27 100.0% 67,757 N/A 7 48 0 3,348 86 $50,528 17 FY 2023 Actual 14 9 100.0% 28,597 N/A 10 48 0 3,835 92 $80,429 0 FY 2024 Actual 12 9 100.0% N/A N/A 8 45 N/A N/A N/A N/A N/A 4,637 3.8% 92.3% 20.10% $295.66 $8,520,512 6,235 3.1% 95.7% 18.40% $229.05 $9,901,579 7,287 1.9% 97.2% 22.80% $195.98 $14,212,282 8,659 4.6% 98.4% 23.33% $337.54 $17,355,298 7,447 $104.83 3,037,902 48,627 N/A 5,163 $472.28 3,709,307 68,553 N/A 9,555 $231.36 3,755,242 109,093 N/A 822 $782.76 4,692,408 58,536 N/A 47 Program Performance Measures: Federal Programs Number of Title I schools Average cost per school implementing Title Programs FY 2021 Actual 1,616 $318,006 FY 2022 Actual 1,641 $319,272 FY 2023 Actual 1,642 $367,963 FY 2024 Actual 1,669 $372,849 Georgia Network for Educational and Therapeutic Support (GNETS) Number of students served 2,972 Cost per student (to include state and federal funds) $19,175 Percentage of students who meet or exceed reading and math standards on N/A Milestones Percentage of students who are marked as proficient on the GAA N/A Percentage of students proficient in ELA on Milestones (EOG) N/A Percentage of students proficient in ELA on Milestones (EOC) N/A Percentage of students proficient in math on Milestones (EOG) N/A Percentage of students proficient in math on Milestones (EOC) N/A 2,943 $19,515 N/A N/A N/A N/A N/A N/A 2,752 $19,953 N/A N/A N/A N/A N/A N/A 2,559 $21,015 N/A N/A N/A N/A N/A N/A Georgia Virtual School Number of courses offered Number of advanced placement courses offered Number of enrollments (in half-year segments) Number of systems with students enrolled in GaVS courses Percentage of students completing courses Percentage of students passing the appropriate End of Course Test for courses that require such a test Percentage of Credit Recovery students who passed final exam 136 26 42,427 145 94.40% 86.35% 91.00% 136 26 37,085 148 93.53% 79.00% 78.80% 141 26 34,875 136 95.00% 79.00% 77.00% 144 27 34,760 137 96.00% 79.00% 83.00% Information Technology Services Average bandwidth allocated per school expressed in megabits per second Percentage of school systems connected to the statewide network Percentage of classrooms with internet connection Average amount of local support for information technology Average school bandwidth overall (including local support) 100 100% 99.66% 2,099 291/391 200 100% 99.00% 2,099 291/391 400 100% 99.30% 2,099 400/400 400 100% 99.30% 2,099 400/400 48 Program Performance Measures: Non Quality Basic Education Formula Grants Number of students served in residential treatment facilities Average educational cost per student served in a residential treatment facility FY 2021 Actual FY 2022 Actual FY 2023 Actual FY 2024 Actual 542 $9,951 464 $10,477 476 $11,157 479 $11,858 Nutrition Number of lunches served (in millions) Average number of lunches served daily Percentage of children participating in the lunch program Percentage of children participating in the breakfast Program Average cost of breakfast per student Average cost of lunch per student Percentage of local school systems under review that are in full compliance with the nutritional standards required by the USDA Percentage of school districts with more than 75% of students participating in the Free and Reduce Lunch Program Preschool Disabilities Services Number of three- and four-year old students with disabilities served by this program Cost of program per student served Percentage of children receiving preschool handicapped services who improved functioning in acquisition and use of knowledge and skills Percentage of children receiving preschool handicapped education services who remain in their regular education peer cohort Pupil Transportation Average number of buses operated daily Average number of students transported daily Average amount of state and local funds expended per student on pupil transportation Number of buses used for daily student transport exceeding useful life Average number of miles driven per driver per day Number of vehicles passing stopped buses Daily miles all systems 129.0 693,276 58.60% 43.00% $1.75 $4.09 100.00% 39.0% 190.0 1,065,884 70.00% 39.00% $2.12 $4.13 97.00% 39.0% 180.0 983,397 62.30% 34.10% N/A N/A 97.00% 41.0% 182.5 1,028,827 64.60% 35.90% $2.47 $4.57 98.68% 50.0% 8,274 $6,673 88.00% 48.00% 8,263 $4,365 85.00% 45.00% 9,097 $4,177 86.13% 43.56% 10,458 $4,473 86.27% 45.08% 12,470 932,693 $552.52 4,281 44.00 N/A 545,010 14,113 805,183 $599.00 97 48.00 7,828 683,041 13,457 856,549 $695.64 863 52.00 1,456,380 703,619 13,738 880,998 $797.35 3,084 55.51 1,449,720 762,679 49 Program Performance Measures: Quality Basic Education Program Number of FTEs (i.e., students) Statewide high school graduation rate (cohort method) Statewide high school dropout rate Number of students served by the Georgia Special Needs Scholarship Average scholarship award per student participating in the Georgia Special Needs Scholarship Number of school nurses and school nurse assistants Average number of students served by a school nurse or nurse assistant Number of school nurses or school nurse assistants per school Percentage of students requiring remedial coursework in college Percentage of students enrolled in postsecondary education within 16 months of graduation College and Career Ready Performance Index (CCRPI) Score for Elementary Schools College and Career Ready Performance Index (CCRPI) Score for Middle Schools College and Career Ready Performance Index (CCRPI) Score for High Schools Regional Education Service Agencies (RESAs) Number of teachers/school staff earning Professional Learning Units through courses and workshops Number of teachers/school staff attending other professional learning activities Total number of contact hours earned by teachers and school staff through workshops and training Amount saved through regional contracts Number of attendees at technology focused trainings conducted Number of PLUs earned through RESA courses and workshops FY 2021 Actual 1,718,854 FY 2022 Actual 1,730,674 FY 2023 Actual 1,742,505 FY 2024 Actual 1,742,518 83.7% 84.1% 84.4% 85.4% 3.1% 3.4% 3.2% N/A 5,303 5,709 5,540 6,098 $6,473 $6,681 $6,836 $7,124 2,014 2,041 2,314 1,904 859 853 816 394 0.88 0.88 0.92 0.82 N/A 16.7% 17.4% N/A N/A N/A N/A N/A N/A Content Content Content Mastery=63.0% Mastery=64.7% Mastery=67.8% Progress=N/A Progress=85.8% Progress=86.2% Closing Gaps=N/A Closing Gaps=66. Closing Readiness=71.8% 7% Gaps=100% Readiness=82.3% Readiness=83.2% N/A Content Mastery= Content Content 60.0% Mastery=60.9% Mastery=60.9% Progress=N/A Progress=80.8% Progress=80.8% Closing Gaps=N/A Closing Gaps=52. Closing Gaps=52. Readiness=75.1% 5% 5% Readiness=82.0% Readiness=82.0% N/A Content Content Content Mastery=64.7% Mastery=65.0% Mastery=68.2% Progress=N/A Progress=79.2% Progress=82.7% Closing Gaps=N/A Closing Gaps=67. Closing Gaps=81. Readiness=73.2% 5% 7% Graduation Readiness=71.4% Readiness=73.3% Rate=84.7% Graduation Graduation Rate=84.9% Rate=85.7% N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 50 Program Performance Measures: School Improvement Percentage of high schools served and classified as Focus that had an increase in the four year cohort graduation rate from the previous year Percentage of schools served that demonstrated an increased CCRPI score from the previous year Number of districts implementing Teacher/Leader Keys Evaluation System (TKES/LKES) Average number of Priority schools served by a School Effectiveness Specialist Team FY 2021 Actual FY 2022 Actual FY 2023 Actual FY 2024 Actual CSI-36% N/A 235 23 CSI-33% CSI-55% CSI-93% N/A Content Mastery: Content Mastery: CSI-75% CSI-90% Readiness: CSI- Readiness: CSI- 92% 70% (Attendance was Closing Gaps: not counted in this indicator this year) CSI-71% Progress: CSI-70% 235 235 235 23 23 33 State Charter School Commission Administration Number of operational state charter schools in Georgia Number of applications received Number of new charter schools authorized Number of state charter schools closed by the State Charter Schools Commission due to poor academic and/or financial performance Number of training activities conducted with existing charter schools Number of training activities conducted with potential charter schools Number of charter schools outperforming comparison school districts based on the College and Career Ready Performance Index (CCRPI) and value-added impact scores Number of charter schools performing above the statewide average for CCRPI State Schools Number of students enrolled at Atlanta Area School for the Deaf Number of students enrolled at Georgia Academy for the Blind Number of students enrolled at Georgia School for the Deaf Percentage of students in grades 1-12 completing Individualized Education Program goals at Atlanta Area School for the Deaf Percentage of students in grades 1-12 completing Individualized Education Program goals at Georgia Academy for the Blind Percentage of students in grades 1-12 completing Individualized Education Program goals at Georgia School for the Deaf Percentage of graduates completing transition plans at all three state schools Percentage of prior year's graduates at Atlanta Area School for the Deaf that have a positive postsecondary outcome: career, schooling, job training Percentage of prior year's graduates at Georgia Academy for the Blind that have a positive postsecondary outcome: career, schooling, job training 39 26 8 1 24 8 N/A N/A 156 90 74 100% 100% 100% 100% 100% 57% 37 13 3 1 30 12 N/A N/A 131 99 74 100% 100% 100% 100% 100% 67% 41 13 3 0 19 8 N/A N/A 147 101 77 100% 100% 100% 100% 82% 78% 48 15 6 2 22 5 34/40 N/A 135 100 66 100% 100% 100% 100% 94% 80% 51 Program Performance Measures: Percentage of prior year's graduates at Georgia School for the Deaf that have a positive postsecondary outcome: career, schooling, job training Cost per student at Atlanta Area School for the Deaf Cost per student at Georgia Academy for the Blind Cost per student at Georgia School for the Deaf Graduation rate at Atlanta Area School for the Deaf Graduation rate at Georgia Academy for the Blind Graduation rate at Georgia School for the Deaf FY 2021 Actual 67% $57,692 $95,786 $74,302 100% 100% 100% FY 2022 Actual 80% $75,477 $96,188 $78,172 100% 100% 100% FY 2023 Actual 67% $59,776 $116,519 $84,783 100% 100% 100% FY 2024 Actual 60% $66,664 $123,695 $102,597 100% 100% 100% Technology/Career Education Total student enrollment in grades 6-12 664,769 695,063 703,476 N/A Total student enrollment in grades 9-12 384,670 403,035 414,053 N/A Number of high school concentrators (students with 3 or more classes in a Career Pathway) Number of professional development workshops for teachers N/A 150,621 160,178 N/A 383 426 404 N/A Number of industry certified programs 453 452 450 N/A Career and technology student organization membership 149,319 183,911 205,119 N/A Cost per student served (unduplicated count) N/A N/A N/A N/A Graduation rate for Career, Technology, and Agricultural Education concentrators 97% 96% 97% N/A Difference of Career, Technology, and Agricultural Education graduation rate from the state average 14.0% 11.9% 13.0% N/A Total student enrollment in grades 6-8 280,099 292,028 289,423 N/A Testing Number of Georgia Milestones tests administered Average Georgia Milestones cost per student Number of Georgia Milestones tests administered online Number of Advanced Placement (AP) exams administered Number of students taking AP exams Number of AP test fees subsidized 1,663,064 N/A 1,662,156 139,954 76,016 45,974 2,495,457 $9.53 2,494,195 150,763 83,223 45,878 2,518,448 $8.65 2,518,448 163,812 89,561 51,760 2,486,819 $9.29 2,486,819 191,637 98,882 65,410 52 Program Performance Measures: Percentage of students statewide who obtained a score of three (3) or higher on advanced placement exams Tuition for Multiple Disability Students Number of students with disabilities served in residential placements Average total cost per student Percentage of all services covered by state grant funds FY 2021 Actual 60 FY 2022 Actual 63 FY 2023 Actual 65 FY 2024 Actual 69 9 $114,267 58.0% 9 $114,267 58.0% 9 $156,148 78.0% 5 $255,131 100.0% 53 Program Performance Measures: Employees' Retirement System of Georgia Deferred Compensation Number of participants Total assets under management (in millions) Cost per participant FY 2021 Actual FY 2022 Actual FY 2023 Actual FY 2024 Actual 77,635 $2,487 58 79,766 $2,215 54 83,759 $2,581 50 87,517 $3,097 50 Georgia Military Pension Fund Number of retirees & beneficiaries receiving benefits Total benefit payments made New retiree on-time processing rate 1,362 $1,428,000 61% 1,472 $1,527,000 76% 1,555 $1,616,000 77% 1,624 $1,679,000 86% Public School Employees Retirement System Number of retirees & beneficiaries receiving benefits Total benefit payments made (in millions) New retiree on-time processing rate 19,509 $66.42 98% 19,852 $68.20 95% 20,141 $70.69 96% 20,634 $74.48 95% System Administration (ERS) Number of active enrollees in the Employees' Retirement System (ERS) plan New retiree on-time processing rate for the ERS plan Percentage of ERS plan service retirement applications processed without error Number of retirees & beneficiaries receiving benefits through the ERS plan Total benefit payments made for the ERS plan (in millions) Average speed to answer incoming calls (in seconds) Number of calls dropped compared to volume of calls Number of audit findings in annual financial audit 53,330 99.0% 95.6% 54,059 $1,434.76 79 4.06% 0 52,526 98.0% 92.6% 54,530 $1,502.90 165 6.43% 0 54,781 98.0% 99.0% 54,862 $1,489.00 157 6.63% 0 56,833 98.0% 98.6% 55,298 $1,501.00 125 6.30% 0 54 Program Performance Measures: State Forestry Commission Commission Administration (SFC) Number of audit findings Total federal dollars received agency wide FY 2021 Actual FY 2022 Actual FY 2023 Actual FY 2024 Actual 0 $12,673,903 0 $15,482,461 0 $9,115,293 0 $9,633,190 Forest Management Number of water quality exams conducted on logging and forestry operations Number of acres covered by forest management plans Number of forested acres in the state Landowners reached through educational programs 1,320 355,395 24,418,249 48,211 1,097 313,747 24,402,035 121,972 1,117 469,414 24,342,500 163,521 1,154 497,154 24,248,035 167,067 Forest Protection Number of acres burned by wildfires Average fire response time (in minutes) Number of acres per firefighter Dollar value of property destroyed/damaged by forest fires Number of wildfire arson investigations conducted Number of fire fighters trained and certified in wild land firefighting 12,495 25.6 64,397 $1,138,174 39 72 20,023 26.6 65,941 $3,803,525 40 82 10,839 26.2 65,115 $466,970 27 65 13,642 27.3 65,945 $262,700 16 57 Tree Seedling Nursery Amount of revenue generated through seedling sales Number of seedlings sold Percentage of seedlings sold as compared to total seedlings grown and available in inventory for sale Number of orders filled Number of customers served Revenue generated through seedlings sales, seed sales, and timber sales $576,931 7,413,216 51.12% 2,627 1,390 $793,378 $605,207 6,152,334 50.30% 1,548 1,320 $2,232,880 $790,262 8,165,343 98.60% 1,588 1,580 $2,001,208 $650,609 6,871,486 64.00% 1,849 1,829 $1,833,954 55 Program Performance Measures: Office of the Governor Governor's Emergency Fund Amount of dollars appropriated for Governor's Emergency Fund (GEF) Percentage of state general funds appropriated for GEF Percentage of GEF used for disaster relief Percentage of GEF used for contingencies designated to a specific agency Number of funding requests approved for GEF Amount of GEF appropriation remaining at fiscal year end FY 2021 Actual FY 2022 Actual FY 2023 Actual FY 2024 Actual $25,062,041 0.11% 31.92% 100% 4 $0 $19,562,041 0.08% 0.00% 100% 3 $0 $11,062,041 0.04% 0.19% 100% 4 $0 $22,062,041 0.07% 60.56% 100% 3 $0 Governor's Office of Planning and Budget Number of State Agency Strategic Plans reviewed Number of budget amendments approved Average number of days to process amendments (from submittal to approval) Number of allotments processed Average number of days to process allotments (from submittal to warrant) 57 597 9.5 1,130 4.9 61 469 9.6 1,151 4.7 74 415 11.7 1,049 5.0 77 453 7.8 1,132 3.9 56 Program Performance Measures: Office of the Governor: Attached Agencies Office of the Child Advocate Number of child welfare complaints (per calendar year) Average time to complete an investigation Percentage of teams that remain in compliance with Child Abuse Protocol requirements Percentage of complaints referred to investigations Number of random and targeted audits of county level DFCS offices Number of targeted special investigations Percentage of complaints that were resolved without a need for investigation. FY 2021 Actual FY 2022 Actual FY 2023 Actual FY 2024 Actual 424 113 13% 25% N/A N/A 1% 595 80 15% 45% 4 5 5% 603 86 21% 45% 2 8 11% 772 92 30% 21% 1 6 21% Georgia Emergency Management and Homeland Security Agency Percentage of all requests for state assets and mutual aid assistance handled successfully Number of Georgia counties with an approved Annual County Emergency Management Work Plan Total number of projects open in the Public Assistance grant program 100% 157 2,249 Total number of projects open in the Hazard Mitigation grant program 181 Number of Certified Emergency Managers trained by the agency 38 Number of days the State Operations Center was open to coordinate state 365 response to disasters or emergencies Number of school safety training programs provided 83 Number of persons that attended agency sponsored WebEOC training 17 Dollar value of payments processed to local governments $46,454,730 Number of Homeland Security subawards managed 488 Number of counties with wireless emergency 911 plans 177 100% 158 1,961 186 83 365 121 55 $45,514,032 397 155 100% 150 901 224 95 95 228 281 $56,274,636 446 155 100% 154 1,594 261 105 22 276 170 $65,218,113 539 155 Georgia Commission on Equal Opportunity Percentage of employment discrimination complaints against a state agency closed within 90 days (per calendar year) Percentage of successful performance evaluations by the U.S. Equal Employment Opportunity Commission (per calendar year). Percentage of successful performance evaluations by the U.S. Department of Housing and Urban Development (per calendar year). Number of employment discrimination complaints received against a state agency (per calendar year). 3% 100% 100% 41 6% 100% 100% 37 14% 100% 100% 25 11% 100% 100% 45 57 Program Performance Measures: Average number of hours to complete an employment discrimination investigation (per calendar year). Number of fair housing complaints received (per calendar year). Percentage of fair housing complaints closed within 100 days (per calendar year). Average number of hours to complete a fair housing complaint investigation (per calendar year). Percentage of employment discrimination complaints closed (per calendar year). Percentage of fair housing complaints closed (per calendar year). Percentage of employment discrimination complaints closed by mediation and/or conciliation. Percentage of fair housing complaints closed by conciliation. Amount of monetary and/or non-monetary mediation or conciliation settlements for employment discrimination. Amount of monetary mediation or conciliation settlements for housing discrimination FY 2021 Actual 35 18 0% 39 73% 56% 10% 28% $46,750.00 $6,876.00 FY 2022 Actual 17 71 17% 23 84% 32% 0% 26% $0.00 $992.00 FY 2023 Actual 15 122 12% 7 84% 43% 0% 8% $0.00 $6,931.00 FY 2024 Actual 15 111 14% 3 73% 51% 9% 14% $140,528.23 $15,487.93 58 Program Performance Measures: Non-monetary mediation or conciliation settlements for housing discrimination. FY 2021 FY 2022 FY 2023 FY 2024 Actual Actual Actual Actual Single family Mandatory Fair Respondents The Complainant dwelling rental Housing Training agreed to allow was permitted to previously denied for Housing the Complainant to keep her Develop Providers proceed with the Emotional Support Reasonable Carpet replaced process required Animal (ESA) at Accommodation & by property by Gwinnett her residence. Modification management Townhomes to Rental increase Policies and company apply for a new notices were designate a Fair Housing lease under communicated to Disability Poster Display at Section 8 housing the Complainant Coordinator to subject properties and determine his with clear and handle all Mold qualifications concise language, reasonable Inspection/Mold fairly, without excluding accommodation & Remediation for consideration for abbreviations, and modification subject properties the delayed sufficient notice requests Waived all rent payment by was provided as Carpet replaced and late fees for a Behavioral Health, per the DCA by property specified time to not pursue Occupancy management frame to permit eviction of the Handbook. companytenant to bring rent Complainant due The Complainant's Replacement of current to the late rental previously six solar lights Negotiated a payment by approved Fair Housing rental due date Behavioral Health Emotional Support Poster Display at modification for a in the total amount Animal and newly subject properties tenant receiving of $1,659.00, documented Mandatory Fair disability income itemized as Service Animal Housing Training January, February, were allowed to for subject and March 2021 reside on the properties rent in the amount property, following of $553.00 each submission of month appropriate ("Behavioral documentation Health Rental and compliance Payment"), and with local paid to ordinances and Respondents in property April 2021. regulations. Respondents The Complainant agreed to waive was allowed to the late fees due break her lease and owed by the without penalty Complainant fees, including because of the lease buyout and delinquent reletting expenses. Behavioral Health A move-out rental payment. walkthrough occurred between May 2nd-4th, in accordance with Georgia law, and the Complainant vacated the apartment by 11: 59 PM on April 30th, 2023. The past due amount was not reported to credit bureaus. An accessible parking space was added at the front of the Complainant's building within ten (10) business days. Office of the State Inspector General Number of complaints received Number of no probable cause complaints 179 327 587 928 147 291 566 899 59 Program Performance Measures: Number of probable cause complaints resulting in an investigation Average time to resolve an investigation (in hours) Number of investigations open / active at year end Number of investigations completed Percentage of recommendations accepted by state agencies Number of outreach and training events conducted Number of cases concluded with action Value of fraud referred for prosecution Average time to resolve an investigation (in hours) Number of substantiated matters Number of investigations completed Number of sexual harassment investigations overseen and audited FY 2021 Actual 32 FY 2022 Actual 36 FY 2023 Actual 21 FY 2024 Actual 27 168 124 185 155 42 26 30 45 172 301 561 903 100% 100% 100% 100% 13 12 10 12 9 6 9 10 $11,347,812.33 $9,011,341.99 $8,904,031.08 $6,952,752.83 N/A N/A N/A 56 N/A N/A N/A 74 N/A N/A N/A 25 N/A 106 106 104 Georgia Professional Standards Commission Number of approved educator preparation programs Average processing time for certification cases submitted with all necessary documentation (in days) Number of certification cases completed Number of individuals with an active GaPSC credential New ethics complaints received Percentage of ethics cases extended by the Commission past the 60 calendarday timeframe established in Georgia code Percentage of ethics cases cleared by the Commission voting "no probable cause" after an investigation Number of P-16 educators and administrators reached through outreach events and training opportunities Percentage of educator preparation program completers who qualify for certification Percentage of completers of a PSC-approved teacher preparation program who are employed in a Georgia public school the year after program completion and remain employed for at least three years Percentage of students enrolled in Georgia-approved educator preparation baccalaureate programs that passed the Georgia Assessment for the Certification of Educators on the first attempt 985 9 93,457 310,069 1,343 19% 22% 5,931 97% 87% 90% 1,027 3 102,569 312,642 1,703 20% 22% 10,104 96% 87% 86% 1,022 3 102,510 314,320 1,786 23% 26% 9,885 95% 85% 85% 1,041 3 101,279 318,781 2,444 23% 28% 6,281 94% 83% 81% 60 Program Performance Measures: Governor's Office of Student Achievement Average number of days to complete an audit Number of elementary and middle schools audited statewide Number of elementary and middle schools flagged for testing irregularities Average number of unique visits to GOSA website per month Number of research studies published Number of policy briefings on educational developments published on GOSA website Number of Georgia Milestones Assessments monitored by the state Percentage of students in schools served by Growing Readers reading on benchmark Percentage of schools audited that were flagged requiring further inquiry FY 2021 Actual FY 2022 Actual FY 2023 Actual FY 2024 Actual 140 N/A N/A 48,712 4 2 N/A N/A N/A 153 N/A N/A 90,036 3 4 N/A N/A N/A 150 N/A N/A 98,646 2 5 31 N/A N/A 147 140 3 106,233 2 0 44 N/A N/A Governor's Office of Student Achievement: Governor's Honors Program Percentage of school districts who nominated a student for the Governor's 73% 82% 82% 82% Honors Program Number of students nominated for the Governor's Honors Program from the targeted rural districts identified as not nominating students within past 5 years. N/A N/A N/A N/A Governor's Office of Student Achievement: Governor's School Leadership Academy Number of teachers served in Governor's School Leadership Academy Teacher N/A N/A N/A N/A Leader Support Program 61 Program Performance Measures: Department of Human Services Adoptions Services Number of finalized adoptions Percentage of adoptions finalized within six months of adoptive placement Percentage of children exiting foster care for adoption within 24 months of their last removal from home Number of finalized adoptions as a percentage of total eligible children Percentage of children with an adoption disruption (i.e., children in an adoptive home but the adoption is not finalized) Out-of-School Care Services Number of youth who participate in afterschool and summer programs Percentage of youth in foster care who participate in after school programs FY 2021 Actual FY 2022 Actual FY 2023 Actual FY 2024 Actual 1,289 87.70% 12.56% 43.26% 2.19% 1,240 90.95% 14.27% 43.36% 2.22% 1,279 93.59% 14.46% 40.97% 2.90% 1,244 93.49% 19.21% 41.37% 2.25% 16,967 2.40% 25,715 2.45% 21,088 2.70% 22,979 2.52% Child Abuse and Neglect Prevention Number of children reached Number of families reached Number of community-based partnerships Number of local entities participating in Abstinence Education Grant Program 44,224 24,417 32 98 68,662 36,408 38 135 72,583 33,745 54 152 53,216 31,376 46 227 Child Support Services Percentage of current support collected compared to the total current support amount owed (per federal fiscal year) Percentage of child support cases paying towards arrears compared to the total number of child support cases with arrears due (per federal fiscal year) Number of active cases (per federal fiscal year) Percentage of child support cases with support orders established compared with the total number of child support cases (per federal fiscal year) Total child support collections disbursed to custodial parents and the state treasury (per federal fiscal year) 62.42% 59.60% 60.04% 60.46% 71.64% 67.14% 66.41% 66.23% 340,577 328,192 312,560 295,000 90.13% 89.80% 89.54% 90.40% $751,964,843 $709,435,395 $670,330,718 $660,012,583 Child Welfare Services Number of calls screened out Number of investigations conducted Number of substantiated maltreatment incidents Percentage of calls responded to within designated priority of the receipt of the report of alleged maltreatment 33,192 31,894 13,261 88.80% 70,584 32,165 13,390 85.69% 72,744 34,078 15,889 88.97% 63,349 35,543 17,037 86.17% 62 Program Performance Measures: Number of Family Preservation Cases Number of Family Support Cases Percentage of children who return home within 12 months of being removed Percentage of children who were victims of subsequent maltreatment within 6 months Percentage of foster children who re-enter foster care within 12 months Child Protective Service worker average caseload Child Protective Service worker turnover rate Percentage of state served by child advocacy centers Number of forensic interviews conducted by child advocacy centers Percentage of forensic interviews conducted for sexual abuse allegations FY 2021 Actual 6,573 27,028 46.97% 1.94% 3.00% 13.1 29.10% 97.0% 11,958 73.40% FY 2022 Actual 8,082 25,098 26.60% 2.38% 4.95% 15.3 55.40% 100.0% 11,932 72.00% FY 2023 Actual 7,813 24,203 25.79% 2.17% 4.78% 11.0 47.80% 99.0% 11,876 71.00% FY 2024 Actual 7,603 23,488 28.65% 2.57% 4.66% 10.0 43.50% 100.0% 11,605 68.40% Community Services Number of low-income individuals who were assisted by Community Services 129,360 163,404 137,644 N/A Block Grant Funds (per federal fiscal year) Number of individuals receiving emergency assistance (per federal fiscal year) 62,977 99,039 117,574 N/A Percentage of participants who were unemployed and obtained a job (per federal fiscal year) 664 1,084 1,285 N/A Percentage of participants who became employed and maintained a job for at least 90 days (per federal fiscal year) 474 648 462 N/A Percentage of participants who obtained educational skills/competencies required for employment (per federal fiscal year) 3,259 4,576 3,194 N/A Number of senior citizens receiving services who maintain an independent living 8,849 9,668 10,851 N/A situation (per federal fiscal year) Number of individuals with disabilities served who maintain an independent living 2,849 9,206 5,512 N/A situation (per federal fiscal year) Number of low-income participants who obtained court-ordered child support payments leading to becoming more self-sufficient (per federal fiscal year) 1,471 1,766 1,304 N/A Departmental Administration (DHS) Number of clients receiving transportation services Number of trips provided by transportation services Total funds expended for transportation Cost per trip for transportation services Percentage of background investigations initiated by electronic fingerprinting technicians within 14 calendar days (Target: 95%) 8,561 801,583 $13,583,518 $16.95 99% 65,347 13,032 1,225,131 1,277,407 $24,348,473 $29,154,030 $19.87 $22.82 99% 99% 11,082 1,154,505 $26,723,719 $23.15 99% 63 Program Performance Measures: Number of Supplemental Nutrition Assistance Program (SNAP) recovery referrals Number of Application Service Requests (ASRs) Percentage of Application Service Requests (ASRs) completed by the agreed upon date Agency turnover rate FY 2021 Actual 9,087 1,033 97.03% 18.10% FY 2022 Actual 7,627 627 98.25% 27.90% FY 2023 Actual 14,528 444 97.97% 23.80% FY 2024 Actual 13,671 533 98.87% 21.90% Elder Abuse Investigations and Prevention Number of complaints received by the Long-Term Care Ombudsman Percentage of Long-Term Care Ombudsman complaints resolved to the client's satisfaction Number of reports of abuse, neglect, or exploitation Number of wards Number of participants in the At-Risk Adult Crime Tactics Training Program Percentage of Adult Protective Services investigations initiated within 10 days Percentage of Adult Protective Services investigations completed within 45 days Average Adult Protective Services investigator caseload Average Adult Protective Services guardianship manager caseload Adult Protective Services (APS) investigator turnover rate Public guardianship case manager turnover rate Percentage of reports resulting in an investigation Percentage of investigations where claims were substantiated Amount of consumer savings through elderly legal assistance counseling Number of legal client served 3,477 68.00% 31,768 1,179 305 66.00% 49% 30 25 16.80% 16.00% 66% 47.00% $38,038,966 94,719 4,305 69.00% 35,636 1,284 306 79.00% 58% 28 26 28.10% 48.00% 67% 49.00% $23,009,914 153,008 4,353 72.00% 39,700 1,312 336 79.00% 65% 29 28 20.20% 36.00% 66% 47.00% $26,623,992 3,053 5,084 69.00% 44,522 1,604 421 73.00% 58% 34 33 22.00% 23.00% 64% 47.00% $26,087,657 2,956 Elder Community Living Services Number of months Non-Medicaid Home and Community Based Services program participants delayed admission into a more costly facility Non-Medicaid Home and Community Based Services clients served Average cost per Non-Medicaid Home and Community Based Services client 41 40,146 $2,228 43 40,733 $2,146 42 38,299 $1,516 41 38,827 $2,748 64 Program Performance Measures: Percentage of clients retaining employment for 6 months or longer Out-of-pocket savings to Medicare consumers Number of Aging & Disability Resource Connection (ADRC) clients served Percentage of clients receiving either home delivered meals or congregate meals that maintain or improve their nutrition risk score Number of seniors served meals at senior centers Number of seniors served home delivered meals Number of home delivered meals Number of Money Follows the Person transitions Money Follows the Person savings to Medicaid (based on average Medicaid Nursing Home costs) Number of senior center meals served Percentage of clients that report they eat two or fewer meals a day FY 2021 Actual 24.60% $648,748 77,929 69.00% 10,651 26,562 3,958,817 216 $10,378,368 1,255,460 31% FY 2022 Actual 37.30% $962,146 80,553 69.00% 15,210 21,870 3,316,865 158 $7,836,168 1,452,712 48% FY 2023 Actual 31.70% $538,592 81,414 71.00% 15,116 15,969 2,976,629 147 $7,438,788 1,517,727 11% FY 2024 Actual 57.00% $1,269,477 60,168 68.00% 15,126 15,123 3,035,715 121 $6,921,684 1,572,423 45% Energy Assistance Number of households that received energy assistance (per federal fiscal year) Number of households that received crisis energy assistance (per federal fiscal year) Average payment received for regular energy assistance (per federal fiscal year) Average payment received for crisis energy assistance (per federal fiscal year) Percentage of LIHEAP recipient households that have at least one member who is either elderly, disabled or under the age of five (per federal fiscal year) Percentage of households authorized for assistance within 11 days from date of application (per federal fiscal year) Number of elderly households authorized for assistance in order to retain heating services (per federal fiscal year) Federal Eligibility Benefit Services Number of food stamp cases Food stamp eligibility accuracy rate (maintain error rate below national average) Percentage of individuals receiving Right from the Start Medicaid within 45 days of application Out-of-Home Care Number of licensed foster homes 179,258 11,185 $397.67 $395.47 75.94% 65.47% 118,082 148,405 10,799 $481.97 $456.65 76.75% 63.31% 104,143 257,926 12,701 $478.42 $453.79 73.51% 52.19% 156,927 821,359 85.53% 95.73% 762,636 86.37% 93.10% 760,649 83.00% 83.76% 7,794 6,838 6,102 168,525 9,839 $482.71 $489.61 77.50% 60.09% 113,425 670,856 85.80% 60.34% 6,532 65 Program Performance Measures: Number of children in the legal custody of DFCS Percentage of siblings placed together in out-of-home care Percentage of children in care for 12-24 months with two or fewer placement settings Percentage of children placed with relatives Percentage of children in congregate care Percentage of children who do not experience maltreatment while in foster care FY 2021 Actual 16,475 71.69% 52.82% 45.19% 15.80% 99.98% FY 2022 Actual 15,860 84.21% 52.10% 23.38% 8.84% 98.84% FY 2023 Actual 15,846 85.72% 52.70% 24.00% 9.18% 94.00% FY 2024 Actual 15,651 79.50% 49.29% 22.67% 9.09% 98.53% Refugee Assistance Percentage of participating refugees obtaining employment Percentage of refugees retaining employment for 90 days Percentage of refugees entering full time employment offering health benefits Cost per refugee entering employment Percentage of refugees receiving health screenings within their first 30 days in the country Number of eligible refugees receiving English language instruction Number of eligible refugees receiving social adjustment services Percentage of Refugees who terminate Refugee Cash Assistance/Temporary Assistance for Needy Families(TANF)due to employment. Number of Refugees initially resettled in Georgia. Number of Refugees who entered full time employment. 57.19% 92.01% 92.16% $1,096 96.00% 149 1,177 100% 340 338 63.69% 89.02% 87.23% $1,102 92.00% 420 1,755 100% 2,272 486 29.63% 83.75% 89.17% $1,836 14.00% 578 1,407 100% 4,866 283 36.70% 90.19% 83.76% $1,6712 11.46% 763 1,743 100% 3,206 308 Residential Child Care Licensing Number of initial licensure inspections and the number of annual re-licensure inspections Number of complaints and incident reports received Percentage of licensed facilities, agencies and institutions who received a followup visit within the required time frame following the issuance of an Enforcement Action Percentage of surveys closed within 45 days from the survey start date Percentage of complaints received and incident reports that result in investigations Average number of days for investigations 309 5,456 100.00% 60.80% 3.80% 105 301 5,048 100.00% 57.89% 3.46% 83 280 4,715 86.00% 69.72% 3.00% 57 279 4,609 100.00% 53.14% 3.45% 59 66 Program Performance Measures: Support for Needy Families - Basic Assistance Number of adults receiving cash assistance Percentage of individuals receiving assistance within 45 days of application Support for Needy Families - Work Assistance Percentage of single parent households who are in qualified work activities Percentage of households who return to Temporary Assistance for Needy Families (TANF) in 1st year following exit Percentage of cases renewed online FY 2021 Actual FY 2022 Actual FY 2023 Actual FY 2024 Actual 1,391 99.67% 1,375 99.39% 1,832 98.57% 632 92.95% 17.51% 4.73% 64.73% 81.25% 4.43% 83.44% 80.65% 4.55% 77.58% 28.25% 6.30% 51.29% 67 Program Performance Measures: Department of Human Services: Attached Agencies Council On Aging Percentage of participants who have a better understanding of issues that benefit elderly Georgians as a result of council training, education, and advocacy efforts (Target: 75%) Legislation initiated, influenced and/or enacted each legislative session which benefits older Georgians (Target: 10) Forums and other events conducted which promote issues beneficial to elderly Georgians (Target: 20) FY 2021 Actual 96.0% 14 103 FY 2022 Actual 98.0% 6 39 FY 2023 Actual 99.0% 5 55 FY 2024 Actual 96.0% 8 49 Family Connection Family Connection collaboratives' training satisfaction rate Average dollar leveraged with cash and in-kind per state appropriated dollar by county collaborative (FY18 estimated amount) Number of local, regional and statewide technical assistance events delivered Number of KIDS COUNT data tools 98.16% $3 3,302 12 96.15% $3 4,419 13 95.00% $4 3,057 7 93.19% $4 3,763 15 Georgia Vocational Rehabilitation Agency: Business Enterprise Program Amount collected in total sales $4,978,002 Number of blind vendors 57 $5,947,945 52 $6,700,263 51 $7,656,258 49 Georgia Vocational Rehabilitation Agency: Departmental Administration Agency turnover rate 12.50% Number of audit findings 0 Number of customers complaints 167 Percentage of federal grants utilized 87% Percentage of agency funding dedicated to administration 6% 17.00% 0 289 76% 5% 22.00% 0 229 71% 7% 22.00% 0 196 76% 6% Georgia Vocational Rehabilitation Agency: Disability Adjudication Services Percentage of disability benefit determinations found to be correct (Federal 93.70% Standard: 97%) Average number of days to determine claims 161.6 Number of claims adjudicated 84,442 93.60% 192.7 93,710 97.00% 224.2 90,490 94.90% 349.3 91,705 Georgia Vocational Rehabilitation Agency: Georgia Industries for the Blind Number of blind persons employed by Georgia Industries for the Blind (GIB) 34 Total revenue generated from products and services $5,194,566 34 $3,763,939 27 $3,547,348 30 $4,232,227 68 Program Performance Measures: Percentage of total direct labor hours performed by individuals who are legally blind (Federal Minimum Standard: 75%) Percentage of total revenue from services Percentage of total revenue from commercial sales Percentage of total revenue from federal sales FY 2021 Actual 73.10% 8.55% 1.40% 88.51% FY 2022 Actual 74.50% 11.94% 2.00% 80.54% FY 2023 Actual 75.90% 12.24% 2.01% 85.50% FY 2024 Actual 79.89% 10.53% 10.71% 73.63% Georgia Vocational Rehabilitation Agency: Vocational Rehabilitation Program Number of clients served 29,173 Percentage of cases determined eligible within 60 days from the date of application Percentage of cases successfully closed (Federal Performance Level > 55.8%) 62% 24% Number of clients on the waiting list for services 447 Number of clients served by residential services 665 Average daily cost per student (in state general funds) $79 Number of residential VR admissions 597 Average daily residential VR census 107 Credentials obtained by vocational rehabilitation clients (all credentials) 3,006 Number of students served by pre-employment transition services 7,923 Industry recognized credential obtainment as defined by federal regulations 30% Percentage of cases with individualized plan for employment developed within 90 days from date of eligibility determination (Federal Standard > 90%) 75% 28,760 68% 22% 922 720 $113 590 97 1,724 9,315 30% 66% 28,190 66% 28% 0 171 $225 78 47 1,767 11,957 40% 78% 32,919 94% 78% 0 143 $441 147 28 2,318 18,208 40% 94% 69 Program Performance Measures: Commissioner of Insurance Departmental Administration (COI) Number of payments processed Percentage of payments processed electronically Average number of days to process payments Number of audit findings Agency turnover rate Average number of business days to execute a contract Enforcement Number of cases closed with actions Fines collected Percentage of total cases closed with actions Number of cases referred to the Office of Administrative hearings (OSHA) Fire Safety Number of inspections conducted Percentage of mandated inspections completed (June to June) Percentage of inspections conducted that are re-inspections Number of permits and approvals issued Number of fire investigations initiated upon request of local authorities Number of fire investigations closed Number of investigations determined to be arson Number of arson investigations closed Amount of fines assessed Percentage of Routine Elevator Inspections - Mandated Percentage of Commercial Installs - Elevators, Wheelchair Lifts Number of Residential Installs - Elevators, Chairlifts FY 2021 Actual FY 2022 Actual FY 2023 Actual FY 2024 Actual 2,931 86.73% 15 0 21.00% N/A 3,173 88.78% 5 0 20.00% 30 2,965 90.03% 5 0 19.63% 30 3,223 91.02% 5 0 15.44% 15 573 $296,569 19.0% 0 663 $5,227,599 64.6% 0 269 $50,505 43.0% 0 419 $27,934 93% 0 43,450 30.50% 17.00% 10,121 408 315 173 87 $0 N/A N/A N/A 42,145 41.97% 12.00% 26,613 540 201 117 71 $0 N/A N/A N/A 52,107 57.00% 4.70% 27,897 565 391 174 82 $17,705 57% 100% 1,783 53,157 64.00% 12.79% 28,952 575 415 160 80 $58,865 55% 100% 1,766 70 Program Performance Measures: Number of Inspections for Other Installs (Man Lift, Construction Elevators, etc.) Number of Inspections for Alteration Permits Percentage of Annual Inspections for Amusements Number of Plan Reviews for Building Life Safety Plans - plans over/under 10,000 ft2 Number of Plan Reviews for Sprinkler Plans - plans over/under 10,000 ft2 Number of Plan Reviews for Fire Alarm Plans - plans over/under 10,000 ft2 Percentage of Inspections for Boiler, Pressure Vessel, Water Tube Installations Percentage of Inspections of Manufactured Housing Plants, Retailers, Permits, and Onsite Number of Initial Surveys for CMS Number of Consumer Firework Inspections for Proximate Audience Pyrotechnics Licenses Number of Consumer Firework Inspections for Permits and Plan Reviews Number of Fire Investigations (Arson) Number of Education Programs - Schools, Targeted Audiences FY 2021 Actual N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A FY 2022 Actual N/A FY 2023 Actual 1,134 FY 2024 Actual 1,027 N/A 2,227 2,227 N/A 100% 100% N/A 940 1,076 N/A 265 161 N/A 271 199 N/A 100% 100% N/A 9 plants: 100% 9 plants: 100% Dealers: 60% Dealers: 90% 2,765 Final 3,181 Final Inspections: 1.50% Inspections: 5.4% N/A 225 219 N/A 13 10 N/A 0 0 N/A 502 576 N/A 10,672 12,255 Special Fraud Number of fraud investigations completed 578 593 503 539 Insurance Regulation Percent of domestic insurers who are financially stable Number of licensed insurance companies Average number of days to resolve consumer complaints Dollars returned to Georgia consumers via complaint resolution 100% 1,621 41 $11,753,415 100% 1,621 48 $18,750,056 97% 1,632 39 $21,381,250 99% 1,661 26 $27,027,853 71 Program Performance Measures: Georgia Bureau of Investigation Bureau Administration Accounts payable transactions processed Percentage of electronic payments Amount of payments processed Accounts payable transactions processed by GBI Accounts payable transactions processed by CJCC Agency turnover rate (excluding retirements) Number of open records requests fullfilled Number of audit findings FY 2021 Actual FY 2022 Actual FY 2023 Actual FY 2024 Actual 43,854 43,191 43,669 44,434 65.39% 68.54% 69.71% 67.86% $278,236,588 $294,539,559 $321,822,190 $320,102,929 13,416 13,772 14,693 14,469 30,438 29,419 28,976 29,965 7.50% 10.50% 10.00% 5.00% 5,151 5,301 5,843 6,248 0 0 0 1 Criminal Justice Information Services Percentage of criminal history background service requests processed within 24 hours of receipt Percentage of manually reported final disposition data processed within 30 days of receipt Percentage of reported arrest data processed within two hours of receipt Number of applicant fingerprint based background checks completed Average daily message traffic for the Criminal Justice Information Services system Forensic Scientific Services Scientist turnover rate (excluding retirements) Backlog of cases Total number of requests released Percentage of requests released in 45 days Combined DNA Index System matches Open records requests received Number of child fatalities reviewed (per calendar year) Number of Medical Examiner's Office Cases (Autopsies and consultations). Total number of requests received. 100% 100% 93% 573,195 2,404,710 100% 100% 93% 519,524 2,831,894 100% 100% 97% 461,681 2,976,741 99% 100% 94% 485,550 2,710,538 9.14% 29,045 107,128 56.2% 679 4,040 405 6,762 110,602 9.38% 39,033 99,166 55.0% 612 4,324 381 6,632 110,423 8.20% 42,775 108,415 46.9% 1,752 4,770 398 6,641 115,726 4.20% 38,729 114,621 46.4% 1,209 4,885 335 6,557 109,906 72 Program Performance Measures: Regional Investigative Services Number of criminal investigations opened Number of criminal investigations closed Agent turnover rate (excluding retirements) Number of arrests by the Investigative Division Value of contraband seized FY 2021 Actual 7,418 FY 2022 Actual 7,230 FY 2023 Actual 6,856 FY 2024 Actual 7,008 7,152 6,839 6,747 6,851 4.79% 4.10% 4.50% 3.00% 1,507 1,297 1,289 1,278 $130,676,495 $167,147,834 $172,416,587 $741,647,535 73 Program Performance Measures: Georgia Bureau of Investigation: Attached Agencies Criminal Justice Coordinating Council Number of victims served by grant funded programs Total victim compensation paid Average number of days to process a Georgia Crime Victim Compensation Program application Average Georgia Crimes Victim Emergency Fund (GCVEF)payment per victim Number of claims paid by the Georgia Crime Victims Emergency Fund (GCVEF) Number of law enforcement counties served by criminal justice grants Number of juvenile justice grants by county Total number of federal grants administered annually Number of victims served by all funded domestic violence agencies Number of sexual assault forensic medical exams funded by GCVEF Number of victims served through funded child advocacy centers FY 2021 Actual FY 2022 Actual FY 2023 Actual FY 2024 Actual 282,509 $20,025,384 48 $1,049 19,460 138 42 71 49,856 4,660 16,372 257,743 $17,177,526 47 $789 22,010 135 45 86 51,546 4,442 18,427 327,930 $15,825,227 46 $984 20,562 139 49 112 60,485 3,956 22,893 325,299 $14,503,200 48 $1,034 22,594 140 57 84 61,492 3,621 21,945 Criminal Justice Coordinating Council: Council of Accountability Court Judges Number of adult offenders served through accountability courts 7,987 6,998 7,230 8,002 Adult offender accountability court diversion savings $113,141,800 $107,072,415 $146,242,507 $168,336,593 Juvenile offender accountability court diversion savings $28,710,256 $29,233,744 $31,208,757 $41,070,667 Number of state-funded accountability courts 169 173 184 188 Number of juvenile offenders diverted through juvenile accountability courts 214 220 234 305 Number of adult offenders successfully completing accountability court programs 2,012 1,589 1,564 1,769 Number of juvenile offenders successfully completing accountability court programs Total drug tests administered 65 530,978 52 524,785 50 612,049 51 694,547 Total number of treatment sessions conducted, including MAT 418,231 441,982 508,762 576,817 Number of Medication Assisted Treatment (MAT) sessions conducted 962 2,921 4,038 3,472 Number of children reunited with participants in a family treatment court 54 42 26 34 Number of drug free babies born to program participants 31 47 47 16 74 Program Performance Measures: Criminal Justice Coordinating Council: Family Violence Number of domestic abuse victims served Number of sexual assault victims served Number of site visits conducted Domestic violence shelter occupancy rate FY 2021 Actual 76,550 10,222 80 49.50% FY 2022 Actual 81,674 8,745 78 57.07% FY 2023 Actual 90,231 8,975 76 72.27% FY 2024 Actual 90,355 8,726 220 72.40% 75 Program Performance Measures: Department of Juvenile Justice Community Service Percentage of DJJ Youth days served in Community Services Percentage of youth with no new offense while under community supervision Daily average of youth supervised by Community Services Community Services average caseload per officer Percentage of youth re-offending within one year after completion FY 2021 Actual FY 2022 Actual FY 2023 Actual FY 2024 Actual 82.04% 91.90% 7,506 20 17.01% 83.34% 91.76% 8,005 20 18.72% 84.49% 86.83% 9,240 21 18.20% 84.89% 85.66% 9,762 23 18.37% Departmental Administration (DJJ) Percentage of new juvenile correctional officers that successfully completed new hire training Average number of days investigation cases remain open P.O.S.T. certified employee turnover rate 86.98% 28 74.66% 79.31% 24 68.00% 65.91% 21 73.00% 62.00% 20 48.00% Secure Commitment (YDCs) Number of youth served in YDCs Average utilization rate of average bed space Percentage of long-term youth discharged from commitment that are readjudicated or resentenced within one year of release Number of Short-Term Program days served Number of Short-Term Program youth served Youth Development Campus juvenile corrections officer turnover rate Youth Development Campus average cost per day Percentage of eligible youth receiving General Education Diploma/High School Diploma/Vocational Certificate Secure Detention (RYDCs) Average cost per care day Number of admissions to RYDCs Average length of stay (in days) Number of Short-Term Program (STP) sentence completions (RYDCs only) Number of STP sentence completions (RYDCs and YDCs) 500 44.54% 7.46% 8,377 406 81.27% $803.59 45.00% 454 39.30% 3.93% 12,234 568 63.00% $936.53 42.00% 427 37.25% 5.60% 12,830 612 88.00% $1,066.29 47.00% 364 33.90% 7.00% 15,982 667 70.00% $1,323.84 52.79% $494.22 4,646 48 399 408 $482.00 5,813 40 557 568 $455.39 6,418 37 598 612 $438.74 6,433 43 652 667 76 Program Performance Measures: Number of validated status offenders detained in RYDCs Juvenile Correctional Officer (JCO) attrition rate Percentage of youth on mental health caseload Number of YDC youth housed in RYDCs Number of youth awaiting community placement Number of recreation staff Juvenile Detention Counselor (JDC) attrition rate Amount of paid in holiday/FLSA pay for security staff Number of youth with substance abuse needs FY 2021 Actual 124 96.00% 43.76% 145 26 54 34.29% $1,358,325 83 FY 2022 Actual 162 114.00% 40.81% 140 35 47 71.00% $1,529,313 81 FY 2023 Actual 156 118.00% 40.00% 167 42 24 36.18% $1,991,494 98 FY 2024 Actual 185 70.00% 40.00% 243 39 22 23.53% $2,330,962 110 77 Program Performance Measures: Department of Labor Departmental Administration (DOL) Number of Audit Findings Average days to process a payment Number of payments processed Percentage of payments made electronically Percentage of travel reimbursements paid within 30 days of submission of a complete travel voucher Percentage of federal financial reports submitted within 45 days of the end of the quarter Agency turnover rate Number of documents digitized and stored through the Department's enterprise imaging application FY 2021 Actual 6 3.90 5,273 49.90% 100% 100% 11.0% 4,705,952 FY 2022 Actual 5 2.68 6,240 48.77% 99% 100% 17.2% 3,777,426 FY 2023 Actual 6 4.65 8,724 37.85% 98% 100% 19.9% 4,331,419 FY 2024 Actual N/A 4.16 6,555 48.57% 98% 100% 19.4% 4,844,204 Labor Market Information Employment data accuracy rate for the Current Employment Statistics estimate (Federal Target: 98%) Survey response rate for the Occupational Employment Statistics Survey of employers (Federal Target: 75%) Percentage of data accurately coded for the Quarterly Census of Employment and Wages report 99.5% 66.8% 99.5% 99.5% 71.3% 99.3% 99.9% 78.6% 99.1% 99.8% 75.6% 99.5% Unemployment Insurance Percentage of unemployment benefits made within 21 days Percentage of UI recipients paid accurately Number of employers with a tax liability Percentage of new employer accounts with obligation determined within 90 days Average call time (in minutes) of individual attempting to receive benefits 65.80% 95.88% 276,788 90.3% N/A 56.80% 86.92% 292,128 91.6% N/A 68.00% 78.65% 305,841 91.2% N/A 72.40% 93.20% 312,009 90.3% 6.02 78 Program Performance Measures: Department of Law Department of Law Department turnover rate Percentage of payments made by check Number of complaints and inquiries received and responded to by the Consumer Protection Unit FY 2021 Actual 12.09% 19.22% 25,445 FY 2022 Actual 16.67% 16.33% 26,078 FY 2023 Actual 19.17% 12.37% 30,737 FY 2024 Actual 17.50% 11.49% 28,240 Medicaid Fraud Control Unit Number of cases opened Percentage of cases resolved within one year Number of cases closed Dollar value of recovery Average collections per auditor 170 30.00% 264 $6,678,929 $834,866 154 22.00% 168 $3,351,952 $478,850 131 19.00% 133 $19,695,046 $2,813,578 180 45.00% 337 $3,226,353 $537,726 79 Program Performance Measures: Department of Natural Resources Coastal Resources Number of participants in coastal education programs or outreach events Acres certified for public shellfish harvest Average days to process a Coastal Marshlands and Protection Act (CMPA) permit Average days to process a Shore Protection Act (SPA) permit Number of unauthorized activities resolved to a compliance standard within 90 days Number of Coastal Marshlands Protection Act (CMPA) permits Number of Shore Protection Act (SPA) permits FY 2021 Actual FY 2022 Actual FY 2023 Actual FY 2024 Actual 17,914 8,532 291 159 82 15 4 10,115 8,532 311 224 52 18 5 11,692 8,532 255 169 31 32 10 8,187 8,532 379 284 69 32 17 Environmental Protection Number of Notice of Violations issued Number of consent orders executed Settlement dollars collected for executed consent orders Number of air permit applications processed Water withdrawal for municipal and industrial water use (in gallons per capita per day) Number of agricultural water meters installed Average number of days to resolve a citizen complaint Percentage of public drinking water systems meeting federal health based standards Number of expedited air permits completed Percentage of landfills in compliance with groundwater standards Number of agricultural water meters replaced or repaired, Water withdrawal for municipal water use (in gallons per capita per day) 4,213 300 $2,420,391 448 145 122 1,768.0 98.5% 49 56.0% 1,331 106 4,770 414 $5,425,247 374 142 133 210.0 99.5% 38 58.9% 955 103 4,575 252 $2,529,851 481 149 80 52.0 98.5% 73 59.1% 626 109 4,684 376 $3,020,864 571 156 190 49.4 98.6% 86 59.3% 293 119 Hazardous Waste Trust Fund Number of sites removed from the Hazardous Site Inventory Dollar amount collected in hazardous waste fees, hazardous substance fees, and civil penalties Dollar amount reimbursed to local governments for cleanups 15 $10,882,759 $1,561,730 13 $23,593,277 $1,320,273 14 $18,283,327 $688,105 11 $13,893,705 $692,349 80 Program Performance Measures: Number of abandoned sites undergoing corrective action Number of abandoned sites on the HSI list FY 2021 Actual 22 61 FY 2022 Actual 19 60 FY 2023 Actual 26 64 FY 2024 Actual 37 65 Law Enforcement Number of Boating Under the Influence arrests Number of boater/hunter safety students Number of licensed hunters and anglers Number of water and land search and rescue cases Number of hunting and boating incidents Number of boating vessels checked Number of licenses checked Number of citations issued Average number of cases per Ranger Average response (completion) time for hunting and boating incidents (in minutes) Parks Recreation and Historic Sites Percentage of customer comments indicating their overall park experience was good, very good, or excellent Number of park, recreation, and historic site visitations Average occupancy of cottages Average occupancy of campsites and yurts Average weekend occupancy for cottages Average weekend occupancy for campsites and yurts Number of rounds of golf booked Average return on investment of state parks as a whole Average return on investment for state park golf courses Number of park passes sold 213 31,606 1,330,403 405 150 34,505 40,359 13,771 70 28 271 31,886 1,360,198 720 137 24,142 58,595 19,506 102 32 281 30,476 1,380,215 592 128 20,156 57,571 19,530 101 30 291 21,386 1,945,373 284 169 21,603 70,864 25,248 126 43 97.00% 12,524,879 56.00% 57.00% 91.00% 81.00% 86,575 83.00% 99.00% 1,236,255 96.00% 12,447,063 57.00% 55.00% 82.00% 76.00% 91,249 82.00% 94.00% 1,093,088 95.00% 12,736,764 55.00% 52.00% 86.00% 81.00% 101,396 81.00% 93.00% 998,226 95.00% 12,685,219 52.00% 52.00% 81.00% 78.00% 97,897 81.00% 101.00% 1,041,804 81 Program Performance Measures: Solid Waste Trust Fund Number of new or modified solid waste permits issued Percentage of tires cleaned up through enforcement. Percentage of tires cleaned up through state-led contract Percentage of tires cleaned up through local government reimbursement. Average number of days from initial inspection to state-led cleanup of scrap tire dump sites. Dollar amount reimbursed to local governments for scrap tire cleanups. Number of permitted scrap tire facilities FY 2021 Actual FY 2022 Actual FY 2023 Actual FY 2024 Actual 7 9.8% 10.4% 79.8% 929 $604,896 2 11 8.7% 15.7% 81.0% 506 $658,601 0 8 10.1% 17.0% 72.9% 349 $772,916 0 4 45.0% 3.0% 52.0% 232 $1,000,906 25 Wildlife Resources Number of dollars generated for Georgia's economy per state appropriated dollar spent on fisheries management and fishing Percentage of hunters who rate their hunting experience as satisfactory or better Number of Georgia certified anglers reported to the US Fish and Wildlife Service. Number of Georgia certified hunters reported to the US Fish and Wildlife Service. $379.47 91% 1,116,830 724,269 $366.30 92% 1,065,774 746,251 $358.37 92% 1,114,640 819,893 $415.00 91% 1,129,635 815,738 82 Program Performance Measures: State Board of Pardons and Paroles Board Administration (SBPP) Percent of invoices paid within 30 days Number of Board clemency votes FY 2021 Actual FY 2022 Actual FY 2023 Actual FY 2024 Actual 92.85% 59,354 95.17% 51,243 95.11% 62,969 93.80% 69,375 Clemency Decisions Number of Executive clemency hearings held (death) Number of training hours delivered to agency by agency training staff Number of offender files initiated Number of investigations completed (legal, social, personal history, special interviews, other) Number of inmates released by Board Action Cost avoidance of offenders in the community under supervision versus prison costs for incarceration Number of notifications to officials Number of Board clemency votes Board orders issued for pardons and restoration of rights Number of delinquent reports reviewed Number of Preliminary (Probable Cause) hearings conducted Number of Final Revocation Hearings conducted Number of Board Warrants Issued Total Revocations Number of GCIC Warrant Entries GA Parolees supervised in other States on June 30 Out of State Parolees supervised in GA on June 30 Number of Cases Submitted for Board consideration Number of Final Reviews completed by Hearing Examiners 0 1 0 1 218 641 1,617 1,125 10,336 16,175 21,974 16,792 21,637 33,681 34,568 34,936 8,581 6,234 5,863 5,433 $404,993,883 $376,212,352 $319,742,401 $343,592,554 44,617 42,290 41,269 41,271 59,354 51,243 62,969 69,375 530 508 564 446 23,107 19,556 17,506 15,788 332 304 267 246 352 321 254 272 6,055 4,851 4,161 3,747 2,373 1,825 1,552 1,437 3,624 3,091 2,427 2,100 2,409 2,291 2,241 2,122 1,471 1,474 1,405 1,334 16,255 13,967 17,151 19,328 10,160 9,393 8,401 9,193 Victim Services Number of victims who received restitution 21,059 18,567 19,131 18,751 83 Program Performance Measures: Number of new people registered in the Georgia Victim Information Program system Number of correspondence sent out to victims Number of impact statements and notifications filed by the public with the Office of Victim Services Number of direct face to face contacts with District Attorney Victim-Witness staff Number of Georgia Victim Information Program notification calls to victims Number of calls to the Georgia Victim Information Program automated phone systems by victims and others Total Number of Tier 1 individuals registered in the Victim Information Program Total Number of Tier 2 individuals registered in the Victim Information Program FY 2021 Actual 1,562 18,052 1,809 33 920 4,900 1,290 272 FY 2022 Actual 2,555 22,602 2,481 75 2,033 3,271 2,029 526 FY 2023 Actual 3,561 31,467 3,051 93 3,051 4,379 3,280 281 FY 2024 Actual 3,078 29,665 2,956 131 2,097 4,379 2,940 138 84 Program Performance Measures: State Properties Commission State Properties Commission Percentage of surplus property at or above market rate Percentage of property acquired at or below market rate Percentage of leases executed at or below prevailing market rate FY 2021 Actual FY 2022 Actual FY 2023 Actual FY 2024 Actual 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 85 Program Performance Measures: Georgia Public Defender Council Public Defender Council Capital cases per attorney Mental health cases per attorney Percentage of clients contacted at least once per month Cases assigned by all judicial circuits Number of cases closed by all judicial circuits (includes cases opened in past years) Number of new conflict cases assigned Public Defenders Total number of conflict cases assigned Total number of second-level, monthly contract (C2) conflict cases assigned Total number of last-level, per-case contract (C3) conflict cases assigned FY 2021 Actual FY 2022 Actual FY 2023 Actual FY 2024 Actual 6 68 74.50% 126,852 114,974 13,557 4 71 91.50% 136,213 135,222 12,410 6 67 92.10% 142,651 121,421 12,784 4 54 94.09% 167,823 162,363 17,473 25,833 4,381 3,289 25,560 4,063 2,217 25,977 6,571 1,269 23,042 8,205 1,311 86 Program Performance Measures: Department of Public Health Adolescent and Adult Health Promotion Number of school systems that adopt the evidence-based, 100% Tobacco Free School policy Number of students attending schools designated as smoke free campuses Number of registered callers to the Georgia Tobacco Quit Line Number of adolescents ages 10-19 that complete evidenced based programs focused on adolescent health and youth development Percentage of federally funded screening mammograms provided to women between 50-64 years of age Percentage of Temporary Assistance for Needy Families supported teen centers that implement evidence based programs focused on adolescent health and youth development (Target > 50%) Percentage of initial pap tests provided to individuals who have never or rarely been screened for cervical cancer Percentage of patients who receive final diagnosis of breast cancer after treatment has been initiated Percentage of schools that adopt the evidence based, 100% Tobacco Free School policy Percentage of eligible women receiving Long-Acting Reversible Contraceptives FY 2021 Actual 139 1,723,127 7,814 1,858 69.1% 100.0% 49.4% 95.1% 76.8% 11.5% FY 2022 Actual 139 1,539,064 7,737 2,677 62.8% 100.0% 70.5% 84.8% 76.8% 12.2% FY 2023 Actual 139 1,703,171 7,520 1,735 63.0% 100.0% 30.6% 93.2% 76.8% 13.6% FY 2024 Actual 139 1,706,373 7,960 2,362 62.0% 100.0% 34.0% 94.0% 76.8% 14.0% Adult Essential Health Treatment Services Percentage of eligible enrolled patients served by the Cancer State Aid (CSA) program The number of public health districts (out of 18 total districts) with hospitals that have participation agreements with the Cancer State Aid Program to foster program outreach and access The number of public health districts (out of 18 total districts) with hospital-based and free-standing radiation centers providing access to radiation treatment services Total number of eligible enrolled patients receiving services from CSA Total number of patients receiving hypertension management services Percentage of patients whose blood pressure has lowered after receiving hypertension management services Departmental Administration (DPH) Number of payments processed Percentage of payments processed electronically Average number of days to process payments Number of audit findings Agency turnover rate Average number of business days to execute a contract 80.87% 12 16 230 730 71.90% 28,053 93.00% 20 N/A 16.88% 126 92.47% 13 16 177 961 71.80% 25,391 84.00% 25 N/A N/A 88 75.60% 13 16 135 1,308 55.00% 12,655 94.50% 16 N/A 18.62% 81 73.91% 14 7 140 1,308 67.53% 33,680 98.0% 30 N/A 16.40% 42 87 Program Performance Measures: Average number of days to complete onboarding of new hire FY 2021 Actual 5 FY 2022 Actual N/A FY 2023 Actual 5 FY 2024 Actual 136 Emergency Preparedness/Trauma System Improvement Number of families assisted through safety equipment provided (per federal fiscal year) Strategic National Stockpile readiness score (1 = Pass; 0 = Did not pass) Number of designated trauma centers Average time to process Emergency Medical Services (EMS) medic license applications (in days) Average time to process EMS service license applications (in days) Number of designated Level I-III trauma centers Strategic National Stockpile proficiency score. For FY2015 CDC is modifying the tool they use to grade the states, Georgia piloted the tool with them this year and simply received a passing score as opposed to a numeric score. 100% is representative of the passing score. Epidemiology Percentage of foodborne disease cases captured by laboratory surveillance Percentage of reportable disease investigations for which public health control measures were initiated within the appropriate timeframe Number of cases of reportable diseases submitted (per calendar year) Number of outbreaks Number of requests delivered by the Online Analytical Statistical Information System (OASIS) (per calendar year) 6 1 30 1 10 24 100% 96.50% 95.00% 1,300,999 5,456 450,821 Immunization Percentage of children who are up to date on recommended immunizations by their second birthday Number of public and private provider organizations that actively utilize Georgia Registry of Immunization Transactions and Services Number of vaccine-preventable outbreaks in the state of Georgia Percentage of adolescents who are up-to-date on immunizations required for entry into the 7th grade Number of doses administered per public, private, and unknown funds Number of doses administered to adults ages 19 years and older N/A 15,930 2 N/A 15,924,688 11,255,186 12 1 34 1 10 24 100% 97.10% 99.90% 1,440,055 6,055 221,380 N/A 16,764 5 N/A 9,595,533 7,756,837 10 1 36 1 10 22 N/A 97.60% 99.90% 1,025,077 3,037 240,455 74.10% 17,074 7 67.00% 9,483,815 5,124,511 16 1 34 1 10 26 N/A 97.23% 99.14% 138,900 1,973 234,390 74.95% 17,386 8 42.60% 8,499,955 4,394,017 Infant and Child Essential Health Treatment Services Number of children receiving services through the Babies Can't Wait program Number of children receiving services from the Children's Medical Services program 17,660 6,856 26,305 6,389 17,543 6,143 17,361 6,105 88 Program Performance Measures: Percentage of very low birth weight infants (<1500 grams) delivered at facilities for high-risk deliveries and neonates Percentage of third grade children who have received protective sealant on at least one permanent molar tooth FY 2021 Actual 84.37% 35.00% FY 2022 Actual 85.03% 35.00% FY 2023 Actual 86.04% 35.00% FY 2024 Actual 84.30% 26.00% Infant and Child Health Promotion Number of newborn screenings performed Average laboratory turnaround time for newborn screening (in days) Amount of laboratory revenue collected for newborn screenings and remitted to Treasury Percentage of newborn screenings referred to follow-up Percentage of newborns who received a hearing screening Number of children who received assessment from Children's 1st program Number of pregnant women, infants, and children served by the Women, Infants, and Children (WIC) program (per federal fiscal year) Percentage of WIC program infants who were ever breastfed (per federal fiscal year) Average food package cost per WIC participant (per federal fiscal year) Percentage of WIC program children with a healthy body mass index (per federal fiscal year) Percentage of WIC program children with a body mass index categorized as overweight or obese (per federal fiscal year) 144,145 2.3 $9,246,389 6.31% 96.20% 5,099 182,862 N/A N/A 43.35% 37.77% 143,010 3.0 $11,421,955 7.77% 94.60% 4,300 191,689 32.50% $39.15 N/A N/A 143,709 3.1 $13,830,969 8.55% 96.19% 4,554 219,694 66.38% $35.83 60.07% 31.70% 141,671 3.1 $10,613,028 5.85% 96.37% 11,296 226,945 66.59% $58.70 62.65% 29.59% Infectious Disease Control Percentage of early syphilis cases interviewed within 7 calendar days from date of assignment Percentage of refugees that receive initial domestic health screenings within 90 days of their arrival into the U.S. Percentage of eligible Tuberculosis (TB) patients completing TB treatment in 12 months Number of eligible TB clients completing treatment in 12 months Number of qualified ADAP applicants on waiting list Number of Tuberculosis cases Number of STD cases Number of Syphilis cases Number of HIV cases Number of AIDS cases 46.65% 91.50% 35.80% 133 0 227 78,697 3,963 798 578 51.75% 83.40% 28.20% 46 0 196 85,968 3,548 1,449 503 40.63% 60.00% 28.80% 64 0 241 103,580 3,946 2,412 1,207 34.56% 42.00% 28.70% 50 0 198 97,309 7,292 2,497 538 89 Program Performance Measures: Inspections and Environmental Hazard Control Percentage of primary food-born illness risk factor violations cited out of all violations cited Number of swimming pool closures Percentage of critical tourist accommodation risk factor violations cited out of all violations cited Number of constituent requests Number of people trained by the Inspections and Environmental Hazard Control program Number of blood lead tests Number of rabies specimen tests Percentage of on-site sewage systems that failed within the first five years of installation Public Health Formula Grants to Counties Total number of office visits in public health departments General grant-in-aid spending per capita Total number of unduplicated patients (Excluding Ryan White patients) Total number of unduplicated, billable patients (Excluding Ryan White patients) Total number of unduplicated, uncompensated care patients (Excluding Ryan White patients) Percentage of public health districts that are credentialed to bill insurance providers Vital Records Number of certificates issued Average number of days to fill a certificate request Amount of revenue collected Number of corrections, amendments, court orders, and adoptions processed Percentage of vital events entered within 15 days Number of vital events registered FY 2021 Actual 25.03% 858 41.48% 154,307 11,849 2,172 1,541 1.63% FY 2022 Actual 29.97% 1,229 43.21% 225,166 19,715 2,082 1,552 2.15% FY 2023 Actual 26.48% 1,377 42.14% 233,650 8,525 3,163 1,510 3.40% FY 2024 Actual 25.88% 1,766 43.11% 240,851 8,358 3,719 1,464 3.62% N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 146,791 11.5 $2,640,638 36,082 81.46% 278,170 131,038 12.1 $2,518,137 37,039 81.13% 293,597 145,890 5.6 $2,914,954 38,463 82.5% 263,859 200,740 12.2 $2,816,685 35,116 84.10% 259,997 90 Program Performance Measures: Department of Public Health: Attached Agencies Brain and Spinal Injury Trust Fund Number of complete applications received Average number of days from application submission to award date Percentage of total annual budget dedicated to awards FY 2021 Actual FY 2022 Actual FY 2023 Actual FY 2024 Actual 118 51 70.01% 106 72 62.10% 87 61 53.50% 99 80 55.50% Georgia Trauma Care Network Commission Number of Emergency Medical Service Regions (out of 10 possible) participating in Trauma System Regionalization activities Number of First Responders trained from funding provided by the Commission 10 2,287 10 3,340 10 3,123 10 3,727 91 Program Performance Measures: Department of Public Safety Aviation Number of Missions Flown Percentage of Individuals found through general searches (both criminal and search/rescue) Total Flight hours for Training Total flight hours for Governor's Task Force Total Flight hours for general searches (both criminal and search/rescue combined) Total flight hours for property search and surveillance Total flight hours for aerial photography Average response time of missions (in minutes) FY 2021 Actual FY 2022 Actual FY 2023 Actual FY 2024 Actual 1,115 65.00% 229.1 884.1 496.80 257.3 18.9 72 1,215 59.00% 216.0 648.0 507.30 146.7 6.7 47 1,346 57.00% 243.4 662.6 518.50 93.0 14.5 21 1,172 55.00% 242.7 747.0 445.10 97.4 2.9 34 Capitol Police Services Number of Security events Number of incidents investigated by Capitol Police Number of security location checks by non-sworn personnel Number of suspicious package, persons, and vehicle reports investigated by sworn personnel Number of patrols by sworn personnel Number of visitors processed through security checkpoints by contracted security Departmental Administration (DPS) Number of open record requests completed Number of financial audit findings Agency turnover rate Percentage of financial transactions processed on behalf of attached agencies Percentage of human resources transactions processed on behalf of attached agencies Percentage of electronic payments by ACH 92 156 14,088 541 14,706 20,808 334 403 14,595 922 58,024 43,887 328 148 12,211 1,616 59,131 40,653 354 203 9,934 2,132 57,695 44,298 53,770 N/A 17.29% 16.39% 9.04% 68.87% 67,556 N/A 12.68% 12.00% 8.62% 71.00% 65,289 N/A 11.98% 37.19% 10.17% 70.00% 64,310 N/A 11.30% 37.52% 9.75% 61.00% Field Offices and Services Number of vehicle stops performed 844,998 884,481 897,845 947,717 92 Program Performance Measures: Number of vehicle fatalities Percentage of accident reports completed within 5 days Number of accidents in Georgia worked Number of SWAT team call-outs Percentage of Computer Aided Dispatch (CAD) calls validated Number of fleet operations vehicles serviced Total Department training hours Number of Criminal Interdiction Unit (CIU) agency assists Number of Nighthawks DUI stops Number of marijuana plants located on task force missions Percentage of crashes worked in Georgia by Troopers Motor Carrier Compliance Number of commercial vehicle inspections Total inspection violations written Percentage of school buses found during inspections to have serious defects Number of vehicles weighed Number of overweight citations written Number of HOV/HOT Lane violations written Percentage of time weigh stations are open FY 2021 Actual 1,055 88.00% 59,410 129 90.44% 2,417 104,744 494 2,937 2,734 15.26% FY 2022 Actual 1,028 86.00% 62,311 124 90.53% 2,285 254,528 377 2,350 1,108 13.74% FY 2023 Actual 954 85.00% 59,118 177 93.53% 3,185 145,349 430 2,212 1,218 12.95% FY 2024 Actual 894 85.00% 57,250 162 93.99% 3,389 234,934 257 2,437 460 13.52% 86,956 208,084 11.23% 39,841,432 23,014 1,097 32.28% 70,350 167,123 11.15% 32,062,969 20,215 1,231 29.18% 80,770 191,312 11.87% 39,280,802 21,659 3,374 29.26% 72,783 165,503 10.05% 30,242,716 12,932 2,454 34.05% 93 Program Performance Measures: Department of Public Safety: Attached Agencies Georgia Firefighter Standards and Training Council Number of compliant fire departments Number of fire department agency inspections Number of fire department individual station inspections Number of active firefighter positions Number of individual state certifications issued Number of individual national certifications issued FY 2021 Actual FY 2022 Actual FY 2023 Actual FY 2024 Actual 544 305 643 27,579 1,624 11,483 529 468 1,835 26,656 1,777 16,260 543 375 1,257 26,276 1,629 12,513 549 161 701 29,765 1,423 15,740 Office of Highway Safety Fatality rate per 100 million miles driven 1.49 1.21 1.42 1.46 Percentage of safety belt usage per federal fiscal year 94.8% 89.3% 87.6% 88.80% Percentage of child safety seat usage per federal fiscal year 95.5% 90.2% 88.8% 81.00% Fatalities per 100 million miles driven (VMT) 1,797 1,671 1,666 1,552 Number of drivers age 20 and under in fatal crashes 223 210 214 210 Number of counties served by grants 57 62 38 58 Number of transportation safety groups participating in grant programs 39 44 55 32 Number of law enforcement entities receiving grants 54 58 49 76 Total amount of law enforcement grant awards disbursed $7,237,283.11 $7,456,126.38 $5,360,527.31 $11,551,021.64 Number of GOHS initiated and led community engagement/outreach events N/A N/A N/A 14 Number of requests for GOHS participation in community engagement/outreach N/A N/A N/A 14 efforts Number of GOHS initiated public stakeholder participation and engagement events N/A N/A 1 1 Number of public stakeholder participation and engagement requests N/A N/A 1 1 Office of Highway Safety: Georgia Driver's Education Commission Number of students awarded a scholarship to attend a driver's education course through a Georgia Driver's Education Commission authorized driver training school Number of students submitting a scholarship application for financial assistance to attend a driver's education course through a Georgia Driver's Education Commission authorized driver training school Georgia Peace Officer Standards and Training Council Percentage of cases resulting in sanctions 4,786 8,738 91.38% 3,867 10,097 88.18% 4,790 9,125 83.07% 3,763 7,544 81.00% 94 Program Performance Measures: FY 2021 Actual FY 2022 Actual FY 2023 Actual FY 2024 Actual Percentage of cases in which external review of POST actions led to a decision upholding the Council's sanction of an officers certification Number of cases per investigator Average number of open records requests completed per month Number of certifications awarded Number of individuals awarded certifications that are supervisory, managerial, or executive certified Georgia Public Safety Training Center Average cost per law enforcement candidate Average cost per fire fighter candidate Number of basic training courses Number of advanced/specialized training courses Number of students attending basic courses Percentage of basic law enforcement cadets graduated Percentage of all courses taught off-campus Number of basic fire training cadets taught Number of students attending attending advanced/specialized courses Percentage of basic fire training cadets graduated Percentage of candidates graduating from Fire Academy Advanced courses Percentage of candidates graduating from Police Academy Advanced Courses Percentage of public safety customers stating that customer service rates are good to very good Percentage of public safety customers who state their employees' job performance improved as a result of training provided by GPSTC Number of online training courses Number of basic law enforcement cadets taught Number of 911 communications officer cadets taught Percentage of 911 communications officer cadets graduated 100% 120 477 7,357 412 $3,963.31 $2,014.44 61 1,090 1,597 73.5% 39.5% 399 14,952 88.0% 97.7% 94.0% 95.6% 94.1% 676 1,198 397 98.74% 100% 125 449 7,412 449 100% 128 717 8,715 612 $4,302.77 $2,586.42 66 1,089 1,645 73.1% 51.3% 371 15,679 87.3% 97.2% 95.0% 94.5% 93.8% 633 1,274 396 97.98% $4,621.97 $3,363.46 59 1,106 1,629 72.7% 51.3% 413 15,912 86.4% 97.6% 94.5% 93.8% 93.3% 718 1,216 473 98.52% 100% 93 910 9,967 563 $4,579.98 $3,809.30 63 1,212 1,777 73.3% 46.6% 393 13,687 87.3% 98.3% 95.2% 92.8% 93.3% 819 1,384 544 98.53% 95 Program Performance Measures: Number of Basic Jail cadets taught Percentage of Basic Jail cadets graduated Number of students registering for online training courses Total number of all registered/attending GPSTC students FY 2021 Actual 762 94.09% 125,535 270,418 FY 2022 Actual 676 91.01% 100,298 262,962 FY 2023 Actual 776 94.01% 107,832 312,371 FY 2024 Actual 690 92.61% 143,284 366,571 96 Program Performance Measures: Public Service Commission Commission Administration (PSC) Turnover Rate Number of Audit Findings Facility Protection Number of Pipeline Safety Inspections Number of People Trained on GUFPA Requirements Number of GUFPA Investigations per Investigator Utilities Regulation Number of Telecommunications, Natural Gas and Power Calls Received Average Call Wait Times (in seconds) Percentage of Calls Abandoned Average Number of Days to Process Number of Orders Issued Number of New Dockets FY 2021 Actual FY 2022 Actual FY 2023 Actual FY 2024 Actual 11.40% 0 11.00% 0 5.88% 0 8.30% 0 157 247 154 194 875 648 659 1,155 620 830 601 670 59,236 34 8.00% 180 648 603 54,839 32 4.30% 60 903 550 51,671 46 4.54% 30 1,091 713 52,540 36 4.60% 30 808 567 97 Program Performance Measures: Board of Regents of the University System of Georgia Agricultural Experiment Station Number of journal articles by College of Agricultural and Environmental Sciences research faculty Number of journal articles per full-time equivalent on the College of Agricultural and Environmental Sciences research faculty Value of research funds received FY 2021 Actual 761 6.90 $70,736,698 FY 2022 Actual 876 7.70 $61,333,302 FY 2023 Actual 828 6.34 $73,472,110 FY 2024 Actual 756 5.39 $74,009,462 Number of new patents, trademarks, and certificates developed for the agricultural industry Estimated value of savings achieved by avoiding crop loss due to plant disease 30 38 23 36 $273,350,000 $310,680,000 $390,810,000 $430,946,500 Average grant dollars earned per researcher $474,424 $439,760 $470,794 $446,566 Royalties received from products and patents $8,566,509 $9,652,732 $9,373,479 $10,117,185 Percentage of research proposal funds awarded 32% 19% 21% 23% Number of times peer-reviewed research articles were cited by others 2,689 2,552 2,665 2,199 Athens and Tifton Veterinary Laboratories Contract Percentage of operating expenses covered by client revenue Average cost per laboratory test run Number of tests by the diagnostic laboratories for animal health diagnostic and surveillance testing Percentage of customers of the Diagnostic Labs that rate their services from excellent to good Number of accessions per year by the diagnostic laboratories for animal health diagnostic and surveillance testing Number of unique clients Average number of days to turnaround sample test results 41.37% $38.50 186,247 98.51% 73,207 1,416 2.87 44.38% $46.10 186,065 99.00% 73,310 1,430 3.11 39.00% $48.16 183,496 98.40% 74,377 1,280 3.15 47.40% $55.87 188,862 99.00% 78,621 1,441 5.45 Cooperative Extension Service Number of face-to-face client contacts made by Cooperative Extension through educational programs and consultations Number of face-to-face client contacts per Cooperative Extension county faculty full-time equivalent Number of continuing education units provided to clientele Number of youth served by Georgia 4-H Number of diagnostic services provided Number of education contact hours from in-school programming 1,180,689 3,910 117,301 190,617 111,128 668,494 1,584,546 5,062 139,171 97,124 118,302 393,219 1,808,305 5,496 212,200 152,040 123,525 831,318 1,756,355 5,297 216,962 173,505 133,034 660,499 98 Program Performance Measures: Number of education contact hours (ECH) from all Extension personnel and Certified Volunteers FY 2021 Actual 1,287,886 FY 2022 Actual 1,391,707 FY 2023 Actual 2,121,997 FY 2024 Actual 2,169,620 Enterprise Innovation Institute Number of enterprises and/or stakeholders served 15,506 15,785 18,053 24.952 Economic impact in dollars generated per state appropriated dollar $322.07 $422.55 $4,777.25 $999.21 Number of jobs created or saved 11,329 13,891 172,238 24,835 Number of startups served during a fiscal year 628 602 475 412 Number of startups that graduate from an Institute incubator within three years and become scalable businesses Capital investment in current incubator companies 8 10 13 7 $1,186,405,488 $2,410,380,000 $4,288,789,000 $6,232,729,942 Number of technology jobs in current and graduate incubator companies 3,526 4,101 11,793 14,770 Number of startups graduating from EI2 incubator that remain in Georgia 62 62 68 70 Forestry Cooperative Extension Number of service programs for outreach on forestry conservation Number of public service publications Number of service participants per full-time equivalent faculty 503 191 2,647 379 119 10,988 426 112 1,899 297 77 2,983 Forestry Research Number of research proposals External funds earned per state appropriated dollar Number of research publications External sponsored research funds generated Percentage of research proposals that were awarded funding 136 $3.50 270 $10,001,836 58.82% 115 $3.87 256 $11,072,620 62.61% 153 $5.11 224 $15,965,500 59.48% 121 $4.87 241 $15,548,711 38.84% Georgia Archives Number of on-site researchers Number of people served in-person Cubic feet of records stored at the Archives Building Cubic feet of records stored at the State Records Center 424 2,008 85,339 158,177 2,087 3,275 85,909 153,033 2,312 4,234 86,152 153,762 2,135 4,416 85,654 155,927 99 Program Performance Measures: Number of people served with inquiries made remotely (phone, e-mail, and mail) Number of scanned images available to the public on the Internet (Archives Virtual Vault) Number of unique visitors to the Georgia Archives web site Number of students, teachers, and the public trained/educated Georgia Archives workshops/lectures Number of sessions on the Georgia Archives web site FY 2021 Actual 9,752 1,560,135 234,371 5,132 303,146 FY 2022 Actual 7,509 1,580,840 N/A 7,713 N/A FY 2023 Actual 13,987 1,671,748 257,427 10,710 343,279 FY 2024 Actual 16,029 1,820,725 165,352 21,947 212,028 Georgia Cyber Innovation and Training Center Number of events held at the Georgia Cyber Innovation and Training Center Percentage of Augusta University and Augusta Technical College students in postsecondary degree or certificate programs participating in courses located at the Cyber Center to complete academic requirements Number of unique training modules created by the Cyber Workforce Academy Percentage of high school and postsecondary students who receive internships or job offers in the cybersecurity industry after participating in academic programs at the Cyber Center Number of federal, state, and local government personnel that participated in continuing education at the Cyber Center Percentage of Cyber Center tenants with interns from Augusta University and Augusta Technical College 132 47% 13 16% 437 50% 282 54% 18 39% 509 27% 317 54% 20 25% 556 45% 318 45% 13 27% 2,748 35% Georgia Research Alliance Research & Development (R&D) grants awarded to Georgia Research Alliance's (GRA) Academy of Eminent Scholars Average amount in R&D grants per Eminent Scholar researcher $764,519,804 $898,251,653 $857,401,631 $10,921,711 $11,976,689 $10,992,329 $923,891,334 $11,998,589 Start-up companies launched via the GRA Ventures Program (Ventures Program focuses on commercializing technologies and discoveries emerging from Georgia's research universities) presently operating in Georgia Average annual revenue per company launched through support from the GRA Venture program Number of Georgia-based jobs presently supported through non-state R&D grants competitively awarded to GRA Eminent Scholars and companies launched via the GRA Ventures Program Private capital funding received by venture development companies participating in the GRA Ventures Program Private contributions made to the GRA Venture Fund LLC 195 226 259 257 $929,745 $678,585 $876,415 $1,160,986 3,355 3,697 4,461 3,939 $91,540,838 $373,140,899 $147,645,668 $146,908,356 N/A $4,580,065 $3,061,164 $0 Percentage of companies launched through support from the GRA Venture program which are still in operation in Georgia after four years Dollars of external funds generated per state dollar 88.0% $114.52 87.9% $133.55 87.0% $107.64 87.4% $114.98 Georgia Tech Research Institute External sponsored research funds generated Dollars of external research funds generated per state appropriated dollar $782,491,256 $832,895,260 $941,393,261 $869,408,783 $133.77 $60.41 $126.63 $72.97 100 Program Performance Measures: Estimated total economic impact of Georgia Tech Research Institute's sponsored funded research and activities Number of new sponsored projects FY 2021 FY 2022 FY 2023 FY 2024 Actual Actual Actual Actual $1,326,479,177 $1,401,346,274 $1,481,046,477 $1,453,769,781 914 928 1,042 1,077 Number of patents acquired each year 7 2 2 6 Economic impact of state funded projects on Georgia $12,486,150 $23,198,223 $11,695,682 $20,255,985 Number of K-12 students participating in STEM Direct to Discovery (D2D) programming Number of K-12 educators who participate in STEM professional development events Percentage of subcontracts with small businesses, including women-owned, veteran-owned, disabled veteran-owned, minority-owned, and historically black colleges and universities (HBCUs), on sponsored research contracts 4,597 546 44.1% 2,586 316 33.3% 12,220 479 49.9% 12,254 380 48.1% Marine Institute Total income from all facility fees and Indirect Cost Recovery $76,169 $135,031 $294,860 $352,603 Number of peer reviewed publications, theses, and dissertations stemming from Marine Institute-based research Number of students receiving instructional time at Marine Institute 42 35 43 37 116 365 479 420 Number of people who visit Marine Institute as part of a guided tour 18 92 137 89 Percentage of Marine Institute facilities currently in "good" or "excellent" condition Number of beds occupied by instructional and research participants 89% 2,614 83% 4,162 82% 4,969 83% 5,609 Annualized dollars leveraged for the University of Georgia through grants requiring use of Marine Institute facilities $1,726,509 $1,830,739 $2,038,795 $1,629,254 Marine Resources Extension Center Number of consultations with Marine Extension coastal marine constituents Number of individuals trained by Marine Extension in a Hazard Analysis Critical Control Point (HACCP) course for the safe processing and handling of seafood Total dollars generated from new commercial aquaculture operations including hard clams and oysters Number of local governments assisted Number of K-12 students reached through educational programming Medical College of Georgia Hospital and Clinics Percentage of residency trainees at a Chief residency level Residency program graduation rate 42,431 50 $1,882,163 35 417 77,502 32 $2,963,693 51 4,246 85,305 38 $2,676,529 34 6,267 40,498 14 $2,839,744 31 5,827 28.4% 91.5% 28.9% 95.3% 27.6% 95.73% 27.6% 95.60% Public Libraries Number of circulations in Georgia public libraries 24,660,361 29,670,251 32,340,137 35,731,298 101 Program Performance Measures: FY 2021 Actual FY 2022 Actual FY 2023 Actual FY 2024 Actual Percentage of Georgians with a library card Total number of individual user sessions to access the Internet at Georgia Public Libraries Number of interlibrary PINES loans Local library staff attending continuing education provided by GPLS Percentage of those eligible for Library for the Blind and Physically Handicapped services utilizing GLASS Number of talking book circulations Number of professional assistance communications with local library system staff Children's program attendance Percentage of total circulations that are e-books Percentage of active cardholders with at least one incidence of loan activity 40.2% 6,019,216 702,494 9,622 6.13% 686,738 214,519 678,886 12.41% 13.01% 40.8% 8,662,656 739,101 6,670 7.38% 624,698 189,282 863,693 10.63% 11.53% 44.6% 10,984,208 924,035 8,022 7.54% 638,592 172,724 1,139,121 11.10% 10.59% 44.0% 10,999,006 966,456 6,932 9.47% 591,003 200,955 1,353,554 11.22% 17.72% Public Service/Special Funding Initiatives Return on investment in terms of external grant and other funding generated per state appropriated dollar related to the Augusta University Cardiology Center Special Funding Initiative Percentage of participants in the Georgia Cancer Center's treatments and clinical trials who are part of minority or underserved populations Percentage of Adrenal Center patients who enroll in studies Number of residents and medical students participating in clinical rotations at the Adrenal Center $2.40 40% 66% 52 $3.00 48% 61% 52 $2.80 44% 54% 53 $3.70 36% 74% 56 Regents Central Office Employee turnover rate Average number of days to process a payment Number of audit findings for the Regents Central Office Percentage of payments made electronically Total payments processed Number of online database searches on GALILEO Percentage of respondents surveyed annually who agree/strongly agree that GALILEO is a valuable service Average percentage cost increase in employee health benefits over prior year 10.24% 44 0 79% 6,136 21,480,853 91.8% 0.66% 20.00% 39 0 79% 6,913 25,041,222 90.4% 5.68% 17.81% 35 0 80% 5,305 25,154,156 88.7% 4.66% 10.98% 34 0 81% 5,333 26,087,102 88.3% 3.15% 102 Program Performance Measures: Number of engagements (assurance, consulting, and investigation) completed by USG Internal Audits Communicate Key Board Actions/USG News (number of news releases) Number of media inquiries Number of page views on USG webpages (public inquiries) Number of social media posts Number of open records requests Percentage of new and under-represented service provider participation for design and construction Percentage of rented space directly related to unmet campus needs Number of degree programs approved Number of degree programs terminated Number of Georgia RCP Optometry students completing/graduating from the program Skidaway Institute of Oceanography Number of peer reviewed articles published Average sponsored dollars generated per state appropriated dollar Average research dollars generated per faculty member Percentage of beds occupied by instructional program participants (32 beds available year-round) Number of consultations or external counseling presentations Students receiving full days of researched based instruction FY 2021 Actual 188 28 441 4,038,298 320 156 28% 23.11% 28 32 13 FY 2022 Actual 179 30 390 3,589,231 1,885 112 36% 15.65% 43 47 10 FY 2023 Actual 224 26 254 3,334,619 1,041 146 24% 11.28% 13 215 9 FY 2024 Actual 218 27 264 5,334,705 1,652 111 29% 7.46% 18 30 8 20 $0.92 $270,627 12.92% 327 2,725 26 $1.35 $399,931 10.74% 422 4,899 22 $1.22 $379,682 17.00% 352 5,513 25 $1.71 $596,864 18.41% 495 6,571 Teaching Number of students enrolled at University System of Georgia institutions Total sponsored fund revenue (in millions) Percentage of first-year, full-time students graduating within three years for an associate's degree or transferring to a bachelor's degree program systemwide Percentage of first-year, full-time students graduating within six years (systemwide) for a bachelor's degree Percentage of first-year, full-time students retained systemwide In-state tuition affordability ranking for the University System of Georgia's public four-year institutions among the 16 member states of the Southern Regional Education Board 341,489 $2,418 44.3% 63.7% 82.1% 5 340,638 $2,669 44.6% 63.2% 77.5% 5 334,459 $2,445 40.7% 61.6% 79.6% 3 334,392 $2,426 38.9% 64.4% 82.2% 3 103 Program Performance Measures: Average student cumulative debt load upon completion of degree or credential per undergraduate student systemwide Average student cumulative debt load upon completion of degree or credential per graduate student systemwide FY 2021 Actual $14,435 $20,091 FY 2022 Actual $13,616 $18,620 FY 2023 Actual $12,684 $17,255 FY 2024 Actual $11,940 $15,792 Veterinary Medicine Experiment Station Total extramural research funding Extramural research dollars generated per state appropriated dollar Total scientific publications Number of poultry birds impacted by the Poultry Diagnostic and Research Center visits (number of birds seen) Number of diagnostic lab services provided by Poultry Diagnostic and Research Center (total diagnostic lab accessions) $46,444,807 $10.99 711 6,000,000 49,546 $50,174,943 $11.33 648 5,500,000 88,392 $54,649,841 $10.79 670 5,500,000 42,401 $49,295,710 $9.47 614 5,500,000 39,202 Veterinary Medicine Teaching Hospital Total number of veterinary cases Average net income per case Percentage of clients surveyed who rate the services received as good or excellent Number of individuals enrolled in the veterinary technician program supported by state funds Average revenue per case Percentage of total cases visited by field services Average turnaround time per case in days Percentage of residents who pass the board examination in their particular specialty Percentage of veterinary students who remain in Georgia for at least five years after graduating 33,548 $65.17 99% 35 $777.93 5.2% 3.50 100% 85% 34,072 $46.56 95% 35 $853.94 8.7% 2.90 82% 85% 35,735 -$21.51 95% 32 $821.42 10.8% 3.49 90% N/A 35,548 $73.22 94% 32 $912.25 9.6% 3.35 90% N/A 104 Program Performance Measures: Board of Regents of the University System of Georgia: Attached Agencies Payments to Georgia Military College Junior Military College Junior college fall enrollment Junior college state appropriated dollar per student Junior college graduation rate Junior college graduation/four year college transfer rate FY 2021 Actual FY 2022 Actual FY 2023 Actual FY 2024 Actual 7,501 $464.99 29% 44% 7,014 $705.35 34% 50% 6,998 $676.31 31% 45% 6,765 $569.05 33% 49% Payments to Georgia Military College Preparatory School Preparatory school fall enrollment Preparatory school state appropriated dollar per student Preparatory school graduation rate Percentage of students who obtained a score of 3 or higher on Advanced Placement (AP) Statistics, Calculus, Biology, and Language and Composition exams Payments to Georgia Public Telecommunications Commission Number of listeners using Georgia Public Broadcasting radio resources weekly Number of unduplicated households viewing Georgia Public Broadcasting T.V. resources monthly Number of unduplicated visitors using Georgia Public Broadcasting new media resources Number of media assets downloaded/streamed by education users Percentage of total operating expenditures supported by state funding Cost to raise a dollar 698 $5,415.56 100% 98% 417,987 1,158,209 8,457,621 11,568,279 42% $0.36 846 $5,241.07 100% 92% 871 $5,810.50 100% 100% 853 $6,602.03 100% 96% 303,319 821,827 7,267,829 9,852,765 48% $0.36 274,653 2,293,809 7,928,867 11,760,652 34% $0.39 292,611 2,488,319 5,949,651 11,823,759 34% $0.41 105 Program Performance Measures: Department of Revenue Forestland Protection Grants Number of jurisdictions reimbursed under the Forestland Protection Act Number of reimbursements Amount of reimbursements Average time in days from application to award payment Number of acres of forestland preserved under the Forestland Protection Act Average amount of reimbursement claims FY 2021 Actual FY 2022 Actual FY 2023 Actual FY 2024 Actual 140 270 $37,778,525 146 5,760,579 $269,846 178 336 $34,883,539 135 5,900,039 $195,975 153 298 $34,157,877 60 6,012,930 $221,804 169 310 $29,611,161 40 6,143,393 $175,214 Industry Regulation Number of alcohol inspections Percentage of alcohol inspections in compliance Number of tobacco inspections Percentage of tobacco inspections in compliance Average Alcohol/Tobacco/COAM inspections per sworn Alcohol and Tobacco Division Officer Dollar amount collected by Alcohol and Tobacco Division staff Number of underage alcohol investigations Percentage of investigated vendors making illegal underage alcohol sales Number of underage tobacco investigations Percentage of investigated vendors making illegal underage tobacco sales 5,833 94.40% 5,370 97.40% 308 $5,985,755 3,923 10.50% 3,108 12.17% 6,306 94.40% 6,220 96.91% 302 $5,807,553 3,980 9.70% 4,336 6.50% 6,586 95.80% 6,035 98.01% 305 $5,723,420 3,712 9.90% 4,663 5.30% 7,826 95.92% 6,665 97.74% 321 $6,466,743 3,873 7.75% 4,386 4.86% Local Government Services Number of resolved Unclaimed Property claims Total amount of local tax distributions 26,530 21,476 33,121 76,093 $6,558,191,690 $7,430,202,770 $8,107,416,534 $8,484,566,023 Local Tax Officials Retirement and FICA Amount of Employee Retirement System benefits paid for local retirement Number of officials and staff participating in Employee Retirement System Amount of FICA paid for local retirement $7,174,897 582 $681,314 $7,082,982 501 $681,314 $13,355,908 523 $681,314 $14,618,596 420 $681,314 106 Program Performance Measures: Motor Vehicle Registration and Titling Amount of revenue from motor vehicle registrations (in millions) Number of motor vehicle titles processed (in millions) Number of motor vehicle registrations processed Number of motor vehicle registrations renewed online Salvage inspections completed statewide Percentage of each private contractor's inspection reports reviewed by state salvage inspectors Percentage of each private contractor's inspections that are visually inspected by state salvage inspectors Percentage of compliant contractor salvage vehicle inspections FY 2021 Actual $279 3 10,352,085 3,121,368 20,211 25.30% 16.51% 98.77% FY 2022 Actual $285 3 10,458,845 3,263,787 20,054 15.03% 12.28% 99.99% FY 2023 Actual $289 3 10,627,119 3,447,700 19,290 12.15% 12.20% 100.00% FY 2024 Actual $291 3 10,699,071 3,652,319 19,119 12.95% 14.10% 99.00% Office of Special Investigations Amount of fraud prevented per fiscal year Total number of returns reviewed Number of returns reversed Cases worked Vin/Title Fraud Unit Arrest made Vin/Title Fraud Cases investigated by Tax Special Agents Cases prosecuted by Tax Special Agents Arrests made by Tax Special Agents $93,981,538 $1,043,912,047 $909,250,680 $745,156,206 4,532,626 4,962,179 4,402,215 5,043,650 1,139 2,312 2,073 117,844 1,365 704 575 629 50 35 50 57 41 82 73 83 18 5 6 4 0 0 3 2 Tax Compliance Number of telephone calls seeking assistance in the 11 Regional Offices Number of walk-in taxpayers seeking assistance in the 11 Regional Offices Average collections per out-of-state auditor Total revenue agent collections Average collections per in-state auditor Average collections per field revenue agent Average number of hours per audit by tax type - Sales and Use Tax 136,485 118,157 125,255 161,851 5,407 5,351 6,703 8,847 $4,120,678 $2,357,683 $2,046,753 $2,472,197 $611,943,431 $677,372,839 $646,301,289 $720,917,976 $2,385,740 $1,647,786 $1,414,006 $1,026,393 $3,537,245 $4,031,981 $3,824,268 $3,896,854 54 53 51 45 107 Program Performance Measures: Average number of hours per audit by tax type - Individual Income Tax Average number of hours per audit by tax type - Withholding Tax Average number of hours per audit by tax type - Miscellaneous Taxes including IFTA, IRP, Tobacco, Alcohol, Unclaimed Property Number of audits completed Percentage of audits found to be in compliance Total in state auditor collections Total out-of-state auditor collections FY 2021 Actual 1 9 47 75,405 36.00% $169,387,541 $164,827,139 FY 2022 Actual 1 12 44 118,283 26.00% $98,867,163 $94,307,324 FY 2023 Actual 1 18 45 74,830 33.00% $91,910,386 $85,963,642 FY 2024 Actual 1 13 42 40,271 29.00% $75,953,097 $98,887,891 Tax Policy Number of taxpayer conferences completed 76 63 164 170 Number of Georgia Tax Tribunal cases resolved during automatic remand period 456 564 424 518 (calendar year) Number of letter rulings issued 11 13 18 10 Taxpayer Services Percentage of person surveyed who attended taxpayer education workshops who reported that the program was beneficial Number of in-bound calls Number of calls answered Percentage of inbound calls answered Percentage of inbound calls abandoned Average call wait times (in seconds) Average number of calls answered per customer service representative Number of taxpayer workshops provided Total number of taxpayer workshop attendees Total returns processed Total returns processed by type - Withholding Total returns processed by type - Corporate Total returns processed by type - Sales N/A 683,989 595,270 87.02% 12.97% 823 9,301 20 516 9,651,630 1,715,324 345,513 1,729,237 N/A 572,657 424,702 78.00% 22.00% 1,279 16,335 26 1,026 8,893,753 1,521,765 330,142 1,838,208 N/A 689,736 493,811 71.59% 23.17% 1,686 13,717 19 544 9,306,069 1,611,199 341,002 1,890,184 N/A 612,478 545,839 89.12% 10.27% 191 10,108 12 427 9,359,911 1,664,959 367,493 1,924,961 108 Program Performance Measures: Total returns processed by type - Individual Percentage of individual tax returns filed electronically Percentage of withholding tax returns filed electronically Percentage of corporate tax returns filed electronically Percentage of sales tax returns filed electronically Percentage of total tax returns filed electronically Average time to process a return (days) Average time to process an electronic filing - individual (days) Average time to process a paper return - individual (days) FY 2021 Actual 5,861,556 98.11% 97.00% 85.46% 99.94% 97.79% 7.78 2.16 13.41 FY 2022 Actual 5,203,638 92.08% 99.31% 87.80% 99.95% 94.78% 3.24 2.21 15.49 FY 2023 Actual 5,463,684 92.55% 99.41% 88.81% 99.97% 95.11% 3.37 2.21 15.78 FY 2024 Actual 5,402,498 92.24% 99.68% 89.16% 99.96% 95.03% 10.78 2.08 15.13 109 Program Performance Measures: Secretary of State Corporations Number of total corporation filings processed Number of new corporations filings completed Number of Corporations call center calls recieved Number of Corporations call center calls answered Percentage of Corporations call center calls abandoned Average speed of Corporations call center calls answered in minutes Elections Number of elections Number of registered voters Number of training classes offered online through E-Learn system Number of E-Learn users trained Number of State Election Board Cases Investigations Number of completed investigations Number of regular inspections Fines collected Average number of days to complete an investigation Office Administration (SOS) Number of audit findings Agency Turnover Rate Professional Licensing Boards Number of licensed professionals regulated Number of license renewals processed Number of new applications processed FY 2021 Actual FY 2022 Actual FY 2023 Actual FY 2024 Actual 1,414,301 345,503 240,920 223,125 7% 39.0 1,407,513 282,700 204,666 196,503 4% 51.5 1,458,034 275,846 251,256 234,515 7% 223.2 1,389,230 252,225 195,937 187,454 4% 64.0 600 7,638,898 42 1,595 352 819 7,771,702 39 639 1,227 279 7,893,617 39 2,094 264 875 8,003,664 30 3,750 161 1,434 12,222 $827,275.00 111.00 1,227 11,945 $939,415.00 148.00 1,160 9,186 $841,965.00 124.00 1,087 5,507 $486,605.00 135.00 N/A 18.5% N/A 22.7% N/A 23.8% N/A 12.5% 1,275,908 221,859 67,048 1,360,762 235,408 59,998 1,411,928 255,251 69,931 1,597,009 227,004 66,636 110 Program Performance Measures: Board meeting expense (per diem/mileage) Average number of days to process new applications Average number of days to process renewal applications Number of licenses renewed online Percentage of licenses renewed online Percentage of new applications approved Total number of license revocations Number of PLB call center calls recieved Number of PLB call center calls answered Percentage of PLB call center calls abandoned Average speed of PLB call center calls answered in minutes Securities Fines collected Number of securities offerings processed Number Charities filings Number of registered Broker-Dealers Number of registered Broker-Dealer Agents Number of registered Investment Adviser firms Number of registered Investment Adviser Representatives Number of securities investigations closed Number on investigations received in fiscal year Number of investigations in progress Number of completed examinations of registered Investment Advisor firms Average number of examinations conducted per auditor Number of Administrative Orders FY 2021 Actual $96,226.67 19 4.0 220,151 99.00% 86% 10 233,535 192,841 17.00% 40.28 FY 2022 Actual $32,078.35 57 4.5 233,242 99.08% 88% 25 290,708 268,034 7.80% 27.48 FY 2023 Actual $234,345.61 80 4.0 254,863 100.00% 81% 15 304,893 283,174 6.95% 6.44 FY 2024 Actual $60,591.00 70 5.2 225,894 99.66% 90% 20 324,104 288,753 10.30% 270.33 $10,000.00 6,726 5,374 1,906 247,019 3,398 16,538 118 189 255 3 3.0 11 $196,179.24 7,431 8,977 2,005 255,349 3,342 17,420 21 100 345 2 2.0 5 $436,849.06 7,488 6,564 1,939 286,830 3,750 18,129 14 113 348 6 3.0 5 $75,000.00 7,735 5,206 1,892 285,647 3,888 18,616 203 618 415 6 13.0 4 111 Program Performance Measures: Number of Cemeteries Annual Financial Report Review Examinations Number of Cemeteries Filings FY 2021 Actual N/A N/A FY 2022 Actual 270 701 FY 2023 Actual 275 694 FY 2024 Actual 278 643 112 Program Performance Measures: Secretary of State: Attached Agencies Real Estate Commission Agency investigations resulting in imposing a disciplinary action on a license Percentage of Georgia passing rates on qualifying real estate salesperson examinations that surpass the national average Percentage of all completed applications processed within 5 business days of receipt Agency investigations completed in a fiscal year Georgia Access to Medical Cannabis Commission Board Member Per Diem/Mileage Application Fees collected License fees collected Number of Production License applications processed Number of Dispensary Licenses processed Number of Class 1 Production Licenses regulated Number of Class 2 Production Licenses regulated Number of Dispensary Licenses regulated Number of Complaints received Number of Complaints investigated Number of Licenses inspected Number of licenses renewed Average number of days to process renewal applications Total number of license revocations Fines Collected Number of complaints received Number of open complaints Number of complaints closed Number of regular inspections FY 2021 Actual FY 2022 Actual FY 2023 Actual FY 2024 Actual 131 5% 90% 1,800 143 4% 93% 1,803 123 4% 94% 1,547 109 5% 92% 1,355 $0 Not Reported $765,000 $0 $0 $0 69 0 0 0 0 0 0 0 0 0 0 39 0 0 0 0 0 0 0 N/A 0 0 $0 $0 0 39 0 0 0 39 0 0 $3,000 $45,000 $575,000 0 6 2 0 6 68 68 8 0 N/A 0 $0 2 0 2 13 0 $25,000 $895,000 0 5 2 4 13 58 0 19 9 10 0 $0 58 0 58 34 113 Program Performance Measures: Number of investigations opened in fiscal year Number of investigations in progress Number of investigations closed Investigations resulting in imposing a disciplinary action on a license Average number of days to complete an investigation Professional Engineers and Land Surveyors Board Number of licensed professionals regulated Number of license renewals processed Number of new applications processed Board member meeting expense (per diem/mileage) Average number of days to process new applications Average number of days to process renewal applications Number of licenses renewed online Percent of licenses renewed online Percentage of new applications approved Total number of license revocations Agency investigations resulting in imposing a disciplinary action on a license Percentage of all completed applications processed within 5 business days of receipt Agency investigations completed in a fiscal year FY 2021 Actual 0 0 0 0 0 FY 2022 Actual 0 0 0 0 0 FY 2023 Actual 2 0 2 0 40 FY 2024 Actual 0 0 0 0 0 N/A N/A 43,926 46,037 N/A N/A 24,700 26,550 N/A N/A N/A 5,051 N/A N/A $9,828 $11,466 N/A N/A 10 6 N/A N/A 1.5 1.2 N/A N/A 24,700 26,550 N/A N/A 100% 100% N/A N/A 97% 97% N/A N/A 1 2 N/A N/A 5 8 N/A N/A 60% 75% N/A N/A 32 34 114 Program Performance Measures: Georgia Student Finance Commission Commission Administration (GSFC) Number of active registered GAfutures.org users Number of lottery funded scholarships and grants disbursed Number of state general funded scholarships and grants disbursed Number of students and parents met with for postsecondary advising and financial counseling Percentage of students completing the Free Application for Federal Student Aid (FAFSA) in rural districts Percentage of institutions reviewed with monetary findings greater than 10% of disbursed funds Dual Enrollment Number of Dual Enrollment awards disbursed Average dollar amount per Dual Enrollment award Number of Dual Enrollment semester credit hours Number of Dual Enrollment quarter credit hours Number of Dual Enrollment students served Percentage of Dual Enrollment participants who complete a post-secondary credential in program Percentage of Dual Enrollment participants who complete a post-secondary credential within one year post-program FY 2021 Actual FY 2022 Actual FY 2023 Actual FY 2024 Actual 1,325,879 405,473 142,354 19,967 49.5% 0% 1,518,992 403,228 140,043 47,451 48.7% 0% 1,744,429 396,762 152,091 67,352 45.7% 0% 1,998,174 419,270 177,412 97,241 46.7% 0% 90,919 $806.30 469,480 61,549 48,963 N/A N/A 91,414 $773.60 457,840 56,123 49,551 N/A N/A 97,580 $764.71 488,313 58,973 52,920 N/A N/A 117,058 $767.74 598,236 59,858 63,324 N/A N/A Engineer Scholarship Number of students obtaining forgivable loans Average dollar amount per award Percentage of students repaying loans through service Number of recipient graduates Georgia Military College Scholarship Number of students awarded scholarships Average dollar amount per student Percentage of students repaying loans through service 340 $3,366.18 37.70% 85 371 $3,287.74 39.40% 98 322 $3,276.08 42.30% 98 319 $3,292.09 40.00% 74 78 $12,422 18.3% 76 $11,806 41.8% 66 $11,247 35.0% 79 $12,958 34.9% 115 Program Performance Measures: Percentage of students with four or more awards FY 2021 Actual 56.4% FY 2022 Actual 64.5% FY 2023 Actual 62.1% FY 2024 Actual 60.8% HERO Scholarship Number of awards disbursed Average dollar amount per award Number of students receiving Helping Educate Reservists and their Offspring (HERO) scholarships HOPE High School Equivalency Exam Number of HOPE High School Equivalency Exam awards disbursed 335 $930 190 N/A 275 $938 154 N/A 216 $954 120 208 $946 117 176 1,462 HOPE Grant Number of HOPE Grant awards disbursed Average dollar amount per HOPE Grant award Number of students receiving the HOPE Grant Number of Zell Miller Grant awards disbursed Average dollar amount per Zell Miller Grant award Number of students receiving Zell Miller Grant Number of HOPE Career Grant awards disbursed Average dollar amount per HOPE Career Grant award Number of students receiving HOPE Career Grant 36,601 $644.67 25,053 15,181 $898.39 9,602 36,740 $385.24 23,690 35,080 $642.51 24,126 13,966 $903.10 9,020 35,961 $386.08 23,499 33,541 $749.84 23,168 13,698 $918.55 8,918 34,648 $401.81 22,886 37,867 $849.91 26,309 15,461 $928.68 10,176 39,713 $412.55 26,265 HOPE Scholarships - Private Schools Number of HOPE Scholarship awards disbursed Average dollar amount per HOPE Scholarship award Number of private school students receiving the HOPE Scholarship Number of Zell Miller Scholarship awards disbursed Average dollar amount per Zell Miller Scholarship award Number of private school students receiving the Zell Miller Scholarship Percentage of HOPE Scholarships Private Schools recipients who permanently lose scholarship eligibility by failing to maintain the required grade point average 24,148 $1,838.65 11,767 6,735 $2,622.85 3,262 0.2% 24,104 $1,833.56 11,649 7,202 $2,607.82 3,482 0.4% 23,778 $1,931.64 11,410 6,976 $2,729.16 3,355 0.3% 24,542 $2,112.35 11,686 6,878 $2,726.18 3,301 0.3% 116 Program Performance Measures: Percentage of HOPE Scholarships Private Schools recipients who lose scholarship eligibility by meeting the maximum number of years for eligibility prior to receiving a bachelor's degree HOPE Scholarships - Public Schools Number of HOPE Scholarship awards disbursed Average dollar amount per HOPE Scholarship award Number of public school students receiving the HOPE Scholarship Number of Zell Miller Scholarship awards disbursed Average dollar amount per Zell Miller Scholarship award Number of public school students receiving the Zell Miller Scholarship Percentage of HOPE Scholarships Public Schools recipients who permanently lose scholarship eligibility by failing to maintain the required grade point average Percentage of HOPE Scholarships Public Schools recipients who lose scholarship eligibility by meeting the maximum number of years for eligibility prior to receiving a bachelor's degree Low Interest Loans Number of loan applications processed Average dollar amount of loan Number of students obtaining Low Interest Loans Percentage of students receiving loans who are also eligible to receive the Federal Pell Grant Percentage of eligible applicants who received a loan Percentage of recipients defaulting on loans FY 2021 Actual 0.9% FY 2022 Actual 0.9% FY 2023 Actual 0.9% FY 2024 Actual 0.8% 211,633 $2,045.45 102,268 74,045 $3,710.37 32,642 0.5% 1.0% 210,558 $2,033.08 102,015 75,917 $3,703.57 33,981 0.6% 1.1% 207,026 $2,110.72 100,079 77,095 $3,737.63 34,659 0.4% 1.2% 215,081 $2,333.30 103,115 79,728 $3,753.43 35,482 0.5% 1.1% 6,803 $5,208.43 5,412 72.1% 81.6% 37.8% 6,058 $5,163.00 4,950 75.0% 84.4% 39.7% 5,257 $5,172.89 4,431 74.9% 87.3% 43.4% 3,842 $5,386.35 3,193 74.1% 85.6% 47.0% North Georgia Military Scholarship Grants Number of students awarded scholarship Average dollar amount per student Percentage of students repaying loans through service Percentage of students with six or more awards Percentage of borrowers in repayment status that defaulted 188 $16,262.37 54.7% 36.3% 7.6% 177 $15,896.59 67.3% 36.0% 8.8% 159 $17,215.63 58.3% 34.6% 9.4% 166 $17,834.90 55.6% 32.1% 9.6% North Georgia ROTC Grants Number of awards disbursed 790 662 675 638 117 Program Performance Measures: Average dollar amount per award Number of students receiving the Reserve Officers' Training Corps grant Number of students receiving Reserve Officers' Training Corps Grant for Future Officers Public Safety Memorial Grant Number of awards disbursed Average dollar amount per award Number of students receiving the Public Safety Memorial Grant Percentage of eligible applicants awarded FY 2021 Actual $1,250.58 276 171 FY 2022 Actual $1,222.05 387 160 FY 2023 Actual $1,274.07 368 155 FY 2024 Actual $1,292.71 355 148 72 $7,297.38 38 100% 85 $8,128.08 45 100% 69 $8,495.41 35 100% 82 $8,035.39 43 100% REACH Georgia Scholarship Number of REACH Scholarships funded with State Funds Number of awards disbursed Percentage of REACH high school graduates receiving an award within two years of graduation Average number of awards per student Number of secondary students enrolled in REACH Scholarship Average high school GPA for graduating cohort Average dollar amount per award Average college GPA for REACH Scholars Percentage of REACH Scholars graduating from high school 637 318 78.1% 2 2,695 3.3 $1,233.91 2.9 100.0% 637 605 71.6% 2 3,034 3.3 $1,240.89 2.9 100.0% 637 863 65.8% 2 3,274 3.3 $1,230.42 3.0 100.0% 637 1,351 65.9% 2 3,362 3.3 $1,229.88 3.0 100.0% Service Cancelable Loans Number of Georgia National Guard Service Cancelable Loan students awarded scholarships Average dollar amount per Georgia National Guard Service Cancelable Loan student Percentage of Georgia National Guard Service Cancelable Loan recipients repaying through service Percentage of Georgia National Guard Service Cancelable Loan recipients defaulting on loans Average GPA for undergraduate students participating in the Georgia National Guard Service Cancelable Loan Percentage of Georgia Veterinary Education Loan Repayment applicants awarded 381 $2,756.05 27.6% 9.2% N/A 100% 463 $2,999.99 23.8% 9.9% N/A 100% 444 $3,076.72 39.3% 11.7% N/A 100% 364 $3,615.42 38.2% 12.7% N/A 100% 118 Program Performance Measures: Number of Behavioral Health Professionals students awarded scholarships Average dollar amount per Behavioral Health Professionals student Percentage of Behavioral Health Professionals recipients repaying through service Percentage of Behavioral Health Professionals recipients defaulting on loans Percentage of GBI Medical Examiners applicants awarded Average dollar amount per GBI Medical Examiner recipient Percentage of Georgia Military College Transfer Service Cancelable Loan applicants awarded Average dollar amount per Georgia Military College Transfer Service Cancelable Loan student FY 2021 Actual N/A N/A N/A N/A N/A N/A N/A N/A FY 2022 Actual N/A N/A N/A N/A N/A N/A N/A N/A FY 2023 Actual N/A N/A N/A N/A N/A N/A N/A N/A FY 2024 Actual 114 $12,699.53 N/A N/A 100% $12,000 N/A N/A College Completion Grants Number of awards disbursed Average dollar amount per award Number of students served Percentage of award recipients who graduate within two (2) terms of first receipt N/A N/A 6,877 10,069 N/A N/A $1,053.20 $1,084.34 N/A N/A 6,052 8,860 N/A N/A N/A N/A Inclusive Postsecondary Education (IPSE) Grant Number of awards disbursed Average dollar amount per award Number of students served N/A N/A N/A 234 N/A N/A N/A $2,623.01 N/A N/A N/A 124 Tuition Equalization Grants Number of awards disbursed Average dollar amount per award Number of students receiving the Tuition Equalization Grant 49,920 $388.27 26,102 47,002 $385.54 24,367 45,737 $404.86 23,495 46,295 $449.61 23,604 119 Program Performance Measures: Georgia Student Finance Commission: Attached Agencies Nonpublic Postsecondary Education Commission Percentage of authorized colleges and schools that meet prescribed academic and financial standards annually without remediation Average number of schools assigned to each full time Regulatory Specialist Average number of working days to fill student transcript requests Total number of student complaints received Total number of schools authorized by NPEC Total number of student transcript requests Percentage of schools authorized by NPEC that grant degrees Total number of GA-SARA approved institutions Total number of adverse actions taken against institutions Average payout for Tuition Guaranty Trust Fund claims Number of in-state students taking courses under SARA Number of out-of-state students taking courses under SARA Percentage of programs denied due to not meeting minimum standards on annual review Total number of institutions with approved applications for exemption from authorization Percentage of authorized institutions that are accredited FY 2021 Actual FY 2022 Actual FY 2023 Actual FY 2024 Actual 95% 64 2.6 55 337 787 43% 84 31 $5,390.00 87,332 55,919 1.0% 220 46% 83% 66 1.0 46 353 788 37% 87 25 $0.00 78,229 48,685 3.0% 221 37% 79% 62 1.0 81 340 767 35% 88 16 $0.00 80,257 46,086 4.4% 285 39% 77% 63 2.0 54 339 1,300 35% 88 20 $2,175.00 90,164 42,356 2.6% 294 38% 120 Program Performance Measures: Teachers Retirement System Local/Floor COLA Number of individuals receiving floor and cost of living adjustments (COLAs) Percentage of on-time payments made to retirees Average monthly state-funded payment amount per recipient System Administration (TRS) Number of retirees and beneficiaries receiving benefits Total benefits payments made (in millions) New retiree on-time processing rate Percentage of accurate responses in processing member service requests Number of findings in annual financial audit Agency turnover rate (excluding Division of Investments) FY 2021 Actual FY 2022 Actual FY 2023 Actual FY 2024 Actual 10 100% $1,014 7 100% $931 7 100% $969 4 100% $1,203 139,813 $5,434 99.0% 98.74% 0 8.0% 144,047 $5,692 99.4% 99.10% 0 9.0% 148,063 $5,957 99.0% 99.16% 0 6.0% 151,881 $6,224 98.9% 99.45% 0 4.0% 121 Program Performance Measures: Technical College System of Georgia Adult Education Number of students served Percentage of Georgians without a high school credential that were served by TCSG Adult Education programs Number of enrollees in Adult Basic Education Number of enrollees in Adult Secondary Education Number of enrollees in Corrections Education (subset) Number of enrollees in English Literacy and Civics Number of students who completed one or more levels in Adult Basic Education Number of students who completed one or more levels in Adult Secondary Education Number of students who completed one or more levels in Corrections Education (subset) Number of students who completed more than one level in English Literacy and Civics Hours of professional development courses taken by adult education faculty, administration, and staff members Hours of professional development per adult education faculty, administration, or staff member Number of High School Equivalency (HSE) test takers who took all the required tests HSE passage rate Duplicate HSE transcripts and diplomas issued Percentage of HSE earners who attended a TCSG adult education program and then entered postsecondary education or a training program within one year of receiving diploma Departmental Administration (TCSG) Return on investment as measured by the economic impact of: Increase in annual earnings of Tech Ed graduates; Increase in annual earnings of GED graduates; Federal and other funds generated by technical colleges; estimated earnings from jobs created and saved by Quick Start (in millions) Number of requests for new reports submitted to the data center State funds per square foot FY 2021 Actual 18,941 1.80% 13,959 163 929 4,819 5,340 114 379 2,297 16,137 21 8,668 68.20% 29,570 18.48% $955.00 108 $21.86 FY 2022 Actual 24,554 2.50% 17,889 215 1,770 6,450 8,050 167 859 3,234 25,764 25 9,609 69.20% 32,182 14.32% $1,031.00 113 $24.84 FY 2023 Actual 28,175 2.81% 19,836 196 1,833 8,535 8,871 144 980 4,062 23,810 25 10,438 71.60% 31,249 10.70% $1,252.00 73 $28.33 FY 2024 Actual 30,890 3.21% 19,955 173 2,409 10,762 8,907 125 1,058 4,821 23,817 24 10,386 72.90% 31,403 10.52% $1,574.00 69 $28.93 Economic Development and Customized Services Number of unique companies served through customized business and industry training at technical colleges Total number of training hours provided through customized training contracts by technical colleges Total number of continuing education hours provided by technical colleges 2,248 4,437,357 465,891 2,144 5,568,267 609,971 2,388 6,405,701 626,201 2,543 8,594,702 615,694 122 Program Performance Measures: Workforce Development Number of individuals served (Title 1) Percentage of participants during the second quarter after exit that are employed - Adult, Dislocated Worker and Youth Percentage of participants during the fourth quarter after exit that are employed - Adult, Dislocated Worker and Youth Median earnings of participants during the second quarter after exit from the program - Adult and Dislocated Worker Percentage of those participants enrolled in an education or training program who attain a credential - Adult, Dislocated Worker and Youth Number of Worker Adjustment and Retraining Notification Act (WARN) received Number of companies assisted through layoff aversion services Number of companies assisted through the Rapid Response business downsizing assistance FY 2021 Actual 19,242 81.20% 80.50% $7,695.00 75.80% 137 0 395 FY 2022 Actual 19,212 78.60% 77.10% $6,775.00 74.70% 36 0 181 FY 2023 Actual 12,832 82.10% 79.00% $8,995.00 71.30% 75 2 94 FY 2024 Actual 13,726 79.50% 78.60% $8,762.00 69.20% 73 3 113 Quick Start Number of Quick Start projects delivered Number of jobs created in Georgia with the assistance of Quick Start Number of individuals successfully trained by Quick Start Number of completed training-related materials produced Average number of jobs created per project Average support cost per project Number of meetings and presentations to prospect companies and representatives Number of informational marketing/communications materials developed and distributed 46 3,158 32,450 2,600 69 $52,357.00 60 21,000 30 6,762 53,263 2,825 225 $89,294.00 76 23,350 28 8,712 62,778 2,672 311 $90,994.00 87 0 46 10,219 65,902 2,803 222 $192,518.00 69 11,500 Technical Education Two-year graduation rate of students who are enrolled in an award program with 12 hours and at least one vocational course in their enrollment history Technical education retention rate Total enrollment in credit programs Percentage of total credit hours in occupational programs Number of students that graduated in HOPE Career Grant programs Percentage of total credit hours that are associated with dual enrollment programs 74.00% 68.00% 133,144 66.00% 33,954 13.98% 75.20% 62.90% 131,158 66.93% 31,977 14.69% 76.10% 65.10% 136,114 66.70% 33,101 17.58% 77.80% 66.80% 148,746 67.46% 37,029 18.95% 123 Program Performance Measures: State funds per credit hour Percentage of student enrollment over the age of 25 Percentage of dual enrollment students with over 15 credit hours who obtain a credential FY 2021 Actual $167.24 35.80% 45.30% FY 2022 Actual $201.02 34.59% 48.80% FY 2023 Actual $224.78 32.03% 52.20% FY 2024 Actual $205.95 30.55% 60.10% 124 Program Performance Measures: Department of Transportation Capital Construction Projects Percentage of construction funds authorized on schedule per the approved State Transportation Improvement Program as initially approved (Target: 80%) Note: The result does not include contract extensions or modifications. Percentage of projects completed on budget (Target: 90%) Metro Atlanta highway morning peak hour speeds (6 a.m. to 10 a.m.) on selected Key Performance Indicator corridors (Target: 40 mph) Percentage of projects constructed on schedule (Target: 80%) Note: The result includes only projects constructed on original contract time and excludes revised time. Capital Maintenance Projects Percentage of state-owned bridges meeting GDOT maintenance standards (85% goal) Number of centerline miles of asphalt and concrete resurfacing completed on state routes annually (based on 1,800 centerline miles) Overall Condition Index (OCI) of Critical priority route miles (Target: 85) [Critical: Interstates, Strategic Highway Network (STRAHNET)/ STRAHNET Connectors, State Freight Corridors] Overall Condition Index (OCI) of High priority routes miles (Target: 80) [High: NHS/Intermodal Connectors, Governor's Road Improvement Program (GRIP) Corridors, GEMA Routes, Annual Average Daily Traffic-High(varies based on geographic area)] Overall Condition Index (OCI) of Medium priority routes miles (Target: 80) [Medium: U.S. Highways, routes with 4+ lanes, Annual Average Daily Traffic Medium (varies based on geographic area)] Overall Condition Index (OCI) of Low priority routes miles (Target: 80) Low: All other unclassified routes, Routes with less than four lanes, Annual Average Daily Traffic Low (Variable Thresholds Based on Geographic Area) Program Delivery Administration Percentage of Right of Way (ROW) authorized on schedule per the approved State Transportation Improvement Plan (STIP) as initially approved Percentage of construction funds authorized on schedule per the approved STIP as initially approved Ratio of the Engineer's Estimate (official estimate) to the award amount FY 2021 Actual 77.00% 95.00% 64.23 72.00% 99.70% 942 84 83 84 84 60.00% 77.00% 102.33% FY 2022 Actual 97.00% 93.90% 59.18 71.50% 99.40% 832 84 83 85 85 58.00% 97.00% 92.76% FY 2023 Actual 96.00% 94.12% 56.4 59.29% 99.30% 676 85 84 85 86 48.00% 96.00% 93.12% FY 2024 Actual 96.00% 95.00% 59.0 54.48% 100.00% 662 N/A N/A N/A N/A 37.00% 96.00% 103.99% Data Collection, Compliance, and Reporting Percentage of miles in the public road system inventoried (includes all roads) Percentage of reports filed on time that assist in establishing Georgia's federal funding level (Target: 100%) Number of county maps produced annually (Target: 40) 36.28% 100.00% 55 28.67% 100.00% 55 100.00% 100.00% 55 100.00% 100.00% 56 Departmental Administration (DOT) Number of internal audit findings (Total includes findings resulting from internal performance audits and internal financial audits) Number of state audit findings. Note: Findings are totaled by Calendar Year Percentage of those DBE applications that actually received certification, as compared to the total number of DBE certifications applied for 38 0 61.00% 57 0 92.00% 84 1 94.00% 66 0 96.00% 125 Program Performance Measures: Intermodal2 Percentage of airports meeting state licensing requirements (Target: 95%) [Airport Aid] Percentage of airports with instrument approaches (Target: 95%) [Airport Aid] FY 2021 Actual 85.00% 89.00% FY 2022 Actual 86.00% 89.00% FY 2023 Actual 77.00% 89.00% FY 2024 Actual 72.00% 89.00% Percentage of airports with runway lengths meeting system plan development goals (Target: 95%) [Airport Aid] Number of transit contracts provided to sub recipients [Transit] 86.00% 115 86.00% 49 86.00% 99 86.00% 135 Percentage of counties covered by transit contracts [Transit] 79.00% 79.00% 82.40% 85.00% Number of days occurring between the receipt of Federal Transit Authority funds and the execution of Local Transit contracts [Transit] 45 46 58 34 Number of track miles rehabilitated [Rail] 260.00 114.00 21.00 0 Percent of state appropriated funds used as matching funds for approved federally funded Airport maintenance and improvement projects [Airport Aid] 23.00% 42.00% 66.00% 17.00% Value of state funded grant awards for airport maintenance and improvement projects [Airport Aid] $11,154,413.00 $6,621,798.00 $14,659,896.00 $16,559,838.00 2Beginning in FY 2023, the Intermodal program was separated into four new programs: Airport Aid, Ports and Waterways, Rail, and Transit. The new program associated with each of the historical Intermodal program performance measure is in brackets at the end of each description. Local Maintenance and Improvement Grants Number of projects funded 552 570 541 544 Percentage of authorized funds expended 96.00% 97.92% 95.66% 92.59% Number of LAP certifications each year 24 36 27 36 Number of Local Governments Participating (538 Cities and 159 Counties, with 8 552 570 541 544 Consolidated Governments; Total of 689 Local Governments) Local Road Assistance Administration Percentage of off-system projects in the Statewide Transportation Improvement Program authorized to construction in the year programmed Percentage of local let road and bridge construction projects completed on schedule Amount of funds allocated for the Local Maintenance and Improvement Grants (LMIG) program Percent of Local Maintenance and Improvement Grants (LMIG) allocated out of all cities and counties 92.47% 89.16% 81.94% 75.38% 44.00% 43.48% 59.00% 30.00% $163,920,900 $196,003,696 $200,888,789 $212,801,168 82.00% 80.00% 81.00% 78.90% Planning Number of fatalities (per calendar year) 1,844 1,823 1,667 N/A Number of participants enrolled in Georgia Commute Options from the database. (Note: This is reported by Calendar Year) 26,221 21,524 17,880 N/A Metro Atlanta highway evening peak hour speeds (3 p.m. to 7 p.m.) on selected Key Performance Indicator corridors (Target: 40 mph) 55.5 47.4 44.2 47.0 The number of phases (PE, ROW, CONST) programmed in the STIP/TIP within the Freight Network 159 170 193 126 The number of PE phases programmed in the STIP/TIP within the Freight Network 41 53 81 45 126 Program Performance Measures: The number of ROW phases programmed in the STIP/TIP within the Freight Network The number of CST phases programmed in the STIP/TIP within the Freight Network User Delay Cost - Statewide ($ Millions) Note: Data will be provided for the prior year due to data availability Routine Maintenance Number of bridge inspections each year Percentage of state-owned bridges meeting GDOT maintenance standards (85% goal) Miles of pavement inspected each year Overall Condition Index (OCI) of Critical priority route miles (Target: 85) [Critical: Interstates, Strategic Highway Network (STRAHNET)/ STRAHNET Connectors, State Freight Corridors] Overall Condition Index (OCI) of High priority routes miles (Target: 80) [High: NHS/Intermodal Connectors, Governor's Road Improvement Program (GRIP) Corridors, GEMA Routes, Annual Average Daily Traffic-High(varies based on geographic area)] Overall Condition Index (OCI) of Medium priority routes miles (Target: 80) [Medium: U.S. Highways, routes with 4+ lanes, Annual Average Daily Traffic Medium (varies based on geographic area)] Overall Condition Index (OCI) of Low priority routes miles (Target: 80) Low: All other unclassified routes, Routes with less than four lanes, Annual Average Daily Traffic Low (Variable Thresholds Based on Geographic Area) Traffic Management and Control Number of statewide fatalities per calendar year (2023 target: 1,722 or fewer) [Target is variable based on 5-year moving average] Target for Statewide Calendar Year Fatalities [Based on 5-year moving average] Number of Highway Emergency Response Operator (HERO) motor assists and Coordinated Highway Assistance and Maintenance Program (CHAMP) assists Average Highway Emergency Response Operator (HERO) response time (in minutes) Travel time index-morning commute in general purpose lanes Time travel index-evening commute in general purpose lanes Morning Average Travel Time Index (Managed Lanes) Evening Average Travel Time Index (Managed Lanes) FY 2021 Actual 10 108 $29,360 8,847 99.70% 17,871 84 83 84 84 1,844 1,715 323,481 12.00 0.98 1.17 0.89 0.91 FY 2022 Actual 13 104 $32,906 8,724 99.40% 17,895 84 83 85 85 1,823 1,671 291,040 19.00 1.03 1.31 0.89 1.13 FY 2023 Actual 16 96 $33,802 8,693 99.30% 35,590 85 84 85 86 1,667 1,722 300,500 19.00 1.11 1.41 0.88 0.90 FY 2024 Actual 18 63 N/A 8,798 100.00% 17,922 N/A N/A N/A N/A N/A N/A 315,166 18.00 1.13 1.43 0.90 0.94 127 Program Performance Measures: Department of Transportation: Attached Agencies Payments to State Road and Tollway Authority Percentage of Guaranteed Revenue Bonds, Reimbursement Revenue Bonds, or Grant Anticipation Revenue Bonds payment schedules reviewed prior to the 1st monthly payment (Target: 100%) Number of Guaranteed Revenue Bonds, Reimbursement Revenue Bonds, or Grant Anticipation Revenue Bonds Bond payments made to State Road and Tollway Authority Percentage of Guaranteed Revenue Bonds, Reimbursement Revenue Bonds, or Grant Anticipation Revenue Bonds payments made in accordance with the agreed upon payment schedule (Target: 100%) Percentage of funds allocated to the Georgia Transportation Infrastructure Bank program for qualified applications of Tier 1 and Tier 2 counties FY 2021 Actual 100.00% 2 100.00% 16.04% FY 2022 Actual 100.00% 2 100.00% 11.00% FY 2023 Actual 100.00% 2 100.00% 9.00% FY 2024 Actual 100.00% 2 100.00% 39.16% 128 Program Performance Measures: Department of Veterans Service Departmental Administration (DVS) Number of payments processed Percentage of payments processed electronically Average number of days to process payments Number of audit findings Agency turnover rate FY 2021 Actual FY 2022 Actual FY 2023 Actual FY 2024 Actual 1,566 57.34% 1 0 13.00% 1,860 60.97% 5 0 40.00% 981 69.01% 1 0 40.00% 2,715 81.00% 1 0 40.00% Georgia Veterans Memorial Cemetery Total interments at State Veterans Cemeteries Total interments per year State maintenance cost per interment State cost per interment Percentage of graves marked timely (Veterans Affairs standard: 95% in 60 days or less Georgia War Veterans Nursing Homes Average daily census - Augusta Percentage of funded beds filled - Augusta Percentage of Patients Receiving Aid & Attendance - Augusta Cost per veteran patient day - Augusta Number of Deficiencies during state Licensure Inspection - Augusta Number of VA criteria met (out 0f 66) - Augusta Number of patients that rated the home good or excellent on a scale of 1 to 5 Augusta Average daily census - Milledgeville Percentage of funded beds filled - Milledgeville Percentage of Patients Receiving Aid & Attendance - Milledgeville Cost per veteran patient day - Milledgeville Number of Deficiencies during state Licensure Inspection - Milledgeville 6,319 616 $162 $1,211 100.00% 6,988 584 $342 $1,266 90.00% 7,487 583 $300 $1,652 93.00% 8,057 568 $502 $1,785 94.64% 107 58% 13% $285.15 0 56 79 out of 82 217 94.85% 32.53% $316.22 0 118 66% 15% $335.96 0 56 80 out of 81 165 90.20% 28.75% $315.00 0 126 70% 15% $387.06 0 62 65 out of 70 149 94.48% 35.57% $359.00 0 120 67% 18% $365.19 1 52 74 out of 77 142 93.04% 38.02% $371.00 0 129 Program Performance Measures: Number of VA criteria met (out of 66) - Milledgeville Number of patients that rated the home good or excellent on a scale of 1 to 5 Milledgeville FY 2021 Actual 65 FY 2022 Actual 63 FY 2023 Actual 60 FY 2024 Actual 53 84 out of 117 81 out of 108 75 out of 103 83 out of 112 Veterans Benefits Number of veterans in Georgia (per calendar year) Total veterans compensation and pension dollars into Georgia (in Billions per calendar year) Veterans compensation and pension dollars per Georgia veteran (per calendar year) Number of schools and training establishments approved through the State Approving Agency Number of veterans per Veterans Field Service Office Number of appeals hearings (per calendar year) Number of Veterans Field Service Offices 689,274 $4,383,902.00 $7,183,667 1,783 10,857 3,126 50 700,000 $4,400.00 $7,300,250 1,799 11,000 4,742 52 678,304 673,358 $3,900.00 $6,880,597.00 6,295,547 $7,200,000 1,821 2,186 17,086 19,000 800 653 55 53 130 Program Performance Measures: State Board of Workers' Compensation Administer the Workers' Compensation Laws Number of mediations held Percentage of Mediations that resulted in Settlement Number of Trial Hearings Percentage of cases disposed of within 60 days of hearing date Percentage of settlements resolved within 10 days of notice Number of Claims Received Number of Appealled Hearings Number of enforcement compliance inspections to Georgia employers Percentage of businesses investigated who were found in non-compliance Number of investigations of Fraud Number of Fraud Prosecutions Board Administration (SBWC) Number of Payments Processed Number of Audit Findings Employee Turnover Rate Average number of days to make a payment Percentage of payments made electronically FY 2021 Actual FY 2022 Actual FY 2023 Actual FY 2024 Actual 2,086 81.00% 347 95.00% 95.01% 125,459 212 1,555 13.57% 53 13 2,194 83.00% 316 95.00% 89.74% 128,620 231 1,525 14.62% 50 3 2,440 84.00% 288 95.00% 54.00% 126,928 180 2,355 9.55% 45 6 2,596 82.00% 242 97.00% 83.31% 125,510 183 2,283 26.37% 41 8 1,902 0 10.43% 2 95.0% 1,524 0 12.61% 2 91.0% 1,659 0 10.00% 2 90.4% 1,602 0 5.83% 2 91.4% 131 Program Performance Measures: Georgia General Obligation Debt Sinking Fund GO Bonds Issued Outstanding Debt (in millions - includes GRB debt) Debt per Capita Debt as percent of personal income Ratio of annual debt service to prior year's treasury receipts Debt retired in 5 years (includes GRB debt) Debt retired in 10 years (includes GRB debt) Available Appropriation (Current Year) Annual debt service expenditures (State funds only) Percentage of debt service payments made in a timely manner Annual refunding savings (current year savings only) Number of new bond projects authorized Principal amount of new bonds authorized FY 2021 Actual FY 2022 Actual FY 2023 Actual FY 2024 Actual $9,691.6 $10,203.5 $9,924.3 $9,593.9 $897 $935 $903 $831 1.6% 1.6% 1.5% 1.4% 4.35% 3.91% 3.43% 3.33% 41% 40% 40% 41% 72% 69% 69% 70% $1,410,260,460 $1,710,254,359 $1,454,487,522 $1,255,355,464 $1,151,680,240 $1,548,168,086 $1,396,889,891 $1,205,350,973 100% 100% 100% 100% No refunding No refunding $5,919,637 $5,439,717 115 95 65 96 $1,129,230,000 $983,135,000 $938,935,000 $702,720,000 132 Governor's O ce of PLANNING AND BUDGET THE STA TE OF GEORGI A 2 CAPITOL SQUARE SW | ATLANTA, GA 30334 | 404.656.3820 | OPB.GEORGIA.GOV